Service Desk Analyst Jobs in Central London

Service Desk Analyst
London > Central London

The median Service Desk Analyst salary in Central London is £37,500 per year, according to job vacancies posted during the 6 months leading to 2 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
2 Jun 2025
Same period 2024 Same period 2023
Rank 144 168 219
Rank change year-on-year +24 +51 +36
Permanent jobs requiring a Service Desk Analyst 19 22 20
As % of all permanent jobs advertised in Central London 0.79% 0.58% 0.40%
As % of the Job Titles category 0.86% 0.61% 0.42%
Number of salaries quoted 15 22 19
10th Percentile £27,000 £30,000 £22,450
25th Percentile £32,250 £31,250 £26,063
Median annual salary (50th Percentile) £37,500 £35,000 £30,000
Median % change year-on-year +7.14% +16.67% -7.69%
75th Percentile £40,000 £45,438 £33,875
90th Percentile £45,000 £47,500 £39,400
London median annual salary £35,000 £32,500 £32,500
% change year-on-year +7.69% - +13.87%

All Permanent IT Job Vacancies
Central London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Central London with a recognized job title 2,197 3,611 4,775
% of permanent jobs with a recognized job title 91.89% 95.43% 95.94%
Number of salaries quoted 1,543 2,764 3,960
10th Percentile £41,250 £40,000 £41,250
25th Percentile £53,094 £52,500 £54,250
Median annual salary (50th Percentile) £72,500 £72,500 £75,000
Median % change year-on-year - -3.33% +3.45%
75th Percentile £96,250 £95,000 £97,500
90th Percentile £120,000 £112,500 £112,500
London median annual salary £75,000 £70,000 £72,500
% change year-on-year +7.14% -3.45% +3.57%

Service Desk Analyst
Job Vacancy Trend in Central London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for Service Desk Analyst in Central London

Service Desk Analyst
Salary Trend in Central London

3-month moving average salary quoted in jobs citing Service Desk Analyst in Central London.

Salary trend for Service Desk Analyst in Central London

Service Desk Analyst
Salary Histogram in Central London

Salary distribution for jobs citing Service Desk Analyst in Central London over the 6 months to 2 June 2025.

Salary histogram for Service Desk Analyst in Central London

Service Desk Analyst
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Central London region over the 6 months to 2 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +33 16 £38,500 +10.00%
West End of London - 2 £28,000 -
Southwark - 1 - -
Service Desk Analyst
London

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Central London

For the 6 months to 2 June 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring Service Desk Analyst in the job title.

1 18 (94.74%) Windows
2 14 (73.68%) Windows 10
3 12 (63.16%) Microsoft
3 12 (63.16%) Microsoft 365
4 11 (57.89%) Active Directory
5 10 (52.63%) Customer Service
6 9 (47.37%) Microsoft Office
7 8 (42.11%) ITIL
7 8 (42.11%) Degree
8 7 (36.84%) SharePoint
8 7 (36.84%) Law
9 6 (31.58%) ITSM
9 6 (31.58%) Microsoft Exchange
9 6 (31.58%) ServiceNow
10 5 (26.32%) Microsoft Intune
10 5 (26.32%) Microsoft PowerPoint
10 5 (26.32%) Video Conferencing
10 5 (26.32%) Social Skills
11 4 (21.05%) Problem-Solving
11 4 (21.05%) Analytical Skills
11 4 (21.05%) WebEx
11 4 (21.05%) OneDrive
11 4 (21.05%) SCCM
11 4 (21.05%) Azure
12 3 (15.79%) Cloud Computing
12 3 (15.79%) ITIL Foundation Certificate
12 3 (15.79%) Mentoring
12 3 (15.79%) Coaching
12 3 (15.79%) VMware Infrastructure
12 3 (15.79%) Incident Management

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (36.84%) SharePoint
2 6 (31.58%) Microsoft Exchange
Applications
1 9 (47.37%) Microsoft Office
2 5 (26.32%) Microsoft PowerPoint
Business Applications
1 1 (5.26%) Elite 3E
Cloud Services
1 12 (63.16%) Microsoft 365
2 4 (21.05%) Azure
2 4 (21.05%) OneDrive
3 3 (15.79%) Cloud Computing
3 3 (15.79%) Mimecast
4 1 (5.26%) Dynamics 365
4 1 (5.26%) Entra ID
4 1 (5.26%) Power Platform
Communications & Networking
1 4 (21.05%) WebEx
2 2 (10.53%) Internet
2 2 (10.53%) LAN
2 2 (10.53%) WAN
3 1 (5.26%) DHCP
3 1 (5.26%) DNS
3 1 (5.26%) Softphone
3 1 (5.26%) Wireless
Database & Business Intelligence
1 1 (5.26%) Power BI
General
1 7 (36.84%) Law
2 5 (26.32%) Social Skills
3 4 (21.05%) Analytical Skills
4 3 (15.79%) Finance
5 2 (10.53%) Legal
6 1 (5.26%) Organisational Skills
6 1 (5.26%) Public Sector
6 1 (5.26%) Retail
Miscellaneous
1 5 (26.32%) Video Conferencing
2 3 (15.79%) Management Information System
2 3 (15.79%) Self-Motivation
3 2 (10.53%) Onboarding
4 1 (5.26%) iPhone
4 1 (5.26%) Mobile Computing
Operating Systems
1 18 (94.74%) Windows
2 14 (73.68%) Windows 10
3 2 (10.53%) Windows 7
4 1 (5.26%) Android
4 1 (5.26%) Apple iOS
Processes & Methodologies
1 10 (52.63%) Customer Service
2 8 (42.11%) ITIL
3 6 (31.58%) ITSM
4 4 (21.05%) Problem-Solving
5 3 (15.79%) Agile
5 3 (15.79%) Coaching
5 3 (15.79%) Continuous Improvement
5 3 (15.79%) Creative Thinking
5 3 (15.79%) Incident Management
5 3 (15.79%) Mentoring
5 3 (15.79%) Workflow
6 2 (10.53%) Document Management
7 1 (5.26%) Artificial Intelligence
7 1 (5.26%) Business Intelligence
7 1 (5.26%) Infrastructure Management
7 1 (5.26%) Mobile Device Management
7 1 (5.26%) Multi-Factor Authentication
7 1 (5.26%) Service Desk Management
7 1 (5.26%) Service Management
7 1 (5.26%) Two-Factor Authentication
Programming Languages
1 1 (5.26%) PowerShell
Qualifications
1 8 (42.11%) Degree
2 3 (15.79%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (5.26%) SLA
System Software
1 11 (57.89%) Active Directory
2 3 (15.79%) VMware Infrastructure
3 1 (5.26%) XenApp
Systems Management
1 5 (26.32%) Microsoft Intune
2 4 (21.05%) SCCM
3 1 (5.26%) DameWare
3 1 (5.26%) Jamf Pro
Vendors
1 12 (63.16%) Microsoft
2 6 (31.58%) ServiceNow
3 3 (15.79%) Apple
3 3 (15.79%) HP
3 3 (15.79%) Sophos
3 3 (15.79%) VMware
4 2 (10.53%) Citrix
4 2 (10.53%) iManage