Service Desk Analyst Jobs in Central London

Service Desk Analyst
London > Central London

The median Service Desk Analyst salary in Central London is £38,000 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 166 229 253
Rank change year-on-year +63 +24 -3
Permanent jobs requiring a Service Desk Analyst 24 19 51
As % of all permanent jobs advertised in Central London 0.64% 0.35% 0.64%
As % of the Job Titles category 0.67% 0.37% 0.67%
Number of salaries quoted 24 18 38
10th Percentile £30,000 £22,300 £25,525
25th Percentile £32,188 £26,250 £28,000
Median annual salary (50th Percentile) £38,000 £30,500 £33,750
Median % change year-on-year +24.59% -9.63% +12.50%
75th Percentile £44,313 £34,188 £41,250
90th Percentile £47,500 £38,750 £45,000
London median annual salary £32,500 £32,500 £27,900
% change year-on-year - +16.49% -7.00%

All Permanent IT Job Vacancies
Central London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Central London with a recognized job title 3,566 5,176 7,633
% of permanent jobs with a recognized job title 95.04% 96.21% 95.90%
Number of salaries quoted 2,818 4,324 6,442
10th Percentile £40,000 £41,575 £42,500
25th Percentile £52,500 £55,000 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £72,500
Median % change year-on-year -3.33% +3.45% +3.57%
75th Percentile £95,000 £95,000 £93,625
90th Percentile £112,500 £111,250 £108,750
London median annual salary £70,000 £72,500 £70,000
% change year-on-year -3.45% +3.57% -

Service Desk Analyst
Job Vacancy Trend in Central London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for Service Desk Analyst in Central London

Service Desk Analyst
Salary Trend in Central London

3-month moving average salary quoted in jobs citing Service Desk Analyst in Central London.

Salary trend for Service Desk Analyst in Central London

Service Desk Analyst
Salary Histogram in Central London

Salary distribution for jobs citing Service Desk Analyst in Central London over the 6 months to 23 April 2024.

Salary histogram for Service Desk Analyst in Central London

Service Desk Analyst
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Central London region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +58 20 £36,250 +20.83%
Lambeth - 1 £30,000 -
Service Desk Analyst
London

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Central London

For the 6 months to 23 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring Service Desk Analyst in the job title.

1 17 (70.83%) Windows
2 15 (62.50%) Active Directory
2 15 (62.50%) Microsoft 365
3 11 (45.83%) ITSM
3 11 (45.83%) Customer Service
4 10 (41.67%) Microsoft
5 9 (37.50%) Analytical Skills
5 9 (37.50%) Windows 10
6 8 (33.33%) Microsoft Office
6 8 (33.33%) ITIL
6 8 (33.33%) Legal
7 7 (29.17%) Social Skills
8 6 (25.00%) Law
8 6 (25.00%) Video Conferencing
8 6 (25.00%) Azure
9 5 (20.83%) Mentoring
9 5 (20.83%) Microsoft Exchange
9 5 (20.83%) SLA
10 4 (16.67%) iManage
10 4 (16.67%) Windows Server
10 4 (16.67%) LAN
11 3 (12.50%) Adobe
11 3 (12.50%) ITIL Certification
11 3 (12.50%) Finance
11 3 (12.50%) Degree
11 3 (12.50%) Games
11 3 (12.50%) Google
11 3 (12.50%) Google Workspace
11 3 (12.50%) GCP
11 3 (12.50%) Google Drive

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (20.83%) Microsoft Exchange
2 1 (4.17%) SharePoint
Applications
1 8 (33.33%) Microsoft Office
2 2 (8.33%) Microsoft Excel
2 2 (8.33%) Microsoft PowerPoint
Business Applications
1 1 (4.17%) Elite 3E
Cloud Services
1 15 (62.50%) Microsoft 365
2 6 (25.00%) Azure
3 3 (12.50%) AWS
3 3 (12.50%) GCP
3 3 (12.50%) Google Drive
3 3 (12.50%) Google Workspace
3 3 (12.50%) WhatsApp
4 1 (4.17%) Entra ID
Communications & Networking
1 4 (16.67%) LAN
2 2 (8.33%) VPN
3 1 (4.17%) Cisco IOS
3 1 (4.17%) DNS
3 1 (4.17%) TCP/IP
3 1 (4.17%) Wireless
General
1 9 (37.50%) Analytical Skills
2 8 (33.33%) Legal
3 7 (29.17%) Social Skills
4 6 (25.00%) Law
5 3 (12.50%) Finance
5 3 (12.50%) Games
6 2 (8.33%) Banking
6 2 (8.33%) Music Industry
7 1 (4.17%) Inclusion and Diversity
Miscellaneous
1 6 (25.00%) Video Conferencing
2 1 (4.17%) Housing Association
2 1 (4.17%) iPhone
2 1 (4.17%) Self-Motivation
2 1 (4.17%) Smartphone
Operating Systems
1 17 (70.83%) Windows
2 9 (37.50%) Windows 10
3 4 (16.67%) Windows Server
4 1 (4.17%) Apple iOS
4 1 (4.17%) Mac OS
4 1 (4.17%) Mac OS X
4 1 (4.17%) Windows 7
Processes & Methodologies
1 11 (45.83%) Customer Service
1 11 (45.83%) ITSM
2 8 (33.33%) ITIL
3 5 (20.83%) Mentoring
4 2 (8.33%) Asset Management
4 2 (8.33%) Mobile Device Management
4 2 (8.33%) Problem-Solving
4 2 (8.33%) Service Management
4 2 (8.33%) Wealth Management
5 1 (4.17%) Change Management
5 1 (4.17%) CRM
5 1 (4.17%) Customer Experience
5 1 (4.17%) Document Management
5 1 (4.17%) ERP
5 1 (4.17%) Incident Management
5 1 (4.17%) Infrastructure Engineering
5 1 (4.17%) Knowledge Management
5 1 (4.17%) Practice Management
5 1 (4.17%) Service Delivery
5 1 (4.17%) Statistics
Qualifications
1 3 (12.50%) Degree
1 3 (12.50%) ITIL Certification
Quality Assurance & Compliance
1 5 (20.83%) SLA
2 2 (8.33%) ITGC
2 2 (8.33%) Sarbanes-Oxley
3 1 (4.17%) Accessibility
System Software
1 15 (62.50%) Active Directory
Systems Management
1 3 (12.50%) Microsoft Intune
2 1 (4.17%) Jamf Pro
2 1 (4.17%) SCCM
Vendors
1 10 (41.67%) Microsoft
2 4 (16.67%) iManage
3 3 (12.50%) Adobe
3 3 (12.50%) Google
4 2 (8.33%) Apple
4 2 (8.33%) Cisco
4 2 (8.33%) Intapp
5 1 (4.17%) Aderant
5 1 (4.17%) ServiceNow