ITSM Job Trends in Dorset

IT Service Management (ITSM)
South West > Dorset

The table below provides summary statistics and salary benchmarking for jobs advertised in Dorset requiring ITSM skills. It covers permanent job vacancies from the 6 months leading up to 11 January 2026, with comparisons to the same periods in the previous two years.

6 months to
11 Jan 2026
Same period 2025 Same period 2024
Rank 33 32 48
Rank change year-on-year -1 +16 +15
Permanent jobs citing ITSM 13 18 2
As % of all permanent jobs in Dorset 2.83% 4.68% 0.54%
As % of the Processes & Methodologies category 3.64% 5.14% 0.60%
Number of salaries quoted 8 15 1
10th Percentile £29,700 - -
25th Percentile £30,000 £50,000 £35,500
Median annual salary (50th Percentile) £34,500 £54,439 £36,000
Median % change year-on-year -36.63% +51.22% -
75th Percentile £45,438 - £36,500
90th Percentile £58,300 - -
South West median annual salary £42,500 £50,000 £36,500
% change year-on-year -15.00% +36.99% +1.39%

All Process & Methodology Skills
Dorset

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Dorset.

Permanent vacancies with a requirement for process or methodology skills 357 350 332
As % of all permanent jobs advertised in Dorset 77.78% 90.91% 89.73%
Number of salaries quoted 267 185 282
10th Percentile £27,707 £35,000 £32,500
25th Percentile £29,000 £41,875 £42,500
Median annual salary (50th Percentile) £39,000 £50,000 £55,000
Median % change year-on-year -22.00% -9.09% +10.00%
75th Percentile £60,000 £57,500 £65,000
90th Percentile £80,000 £63,750 £73,750
South West median annual salary £50,000 £54,439 £52,500
% change year-on-year -8.15% +3.69% +2.94%

ITSM
Job Vacancy Trend in Dorset

Historical trend showing the proportion of permanent IT job postings citing ITSM relative to all permanent IT jobs advertised in Dorset.

ITSM job vacancy trend in Dorset

ITSM
Salary Trend in Dorset

Salary distribution trend for jobs in Dorset citing ITSM.

Salary distribution trend for jobs in Dorset citing ITSM

ITSM
Salary Histogram in Dorset

Salary distribution for jobs citing ITSM in Dorset over the 6 months to 11 January 2026.

Salary histogram for ITSM in Dorset

ITSM
Job Locations in Dorset

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Dorset region over the 6 months to 11 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bournemouth -4 6 £31,750 -41.68% 2
Poole - 5 - -
ITSM
South West

ITSM
Co-Occurring Skills & Capabilities in Dorset by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (38.46%) Microsoft Exchange
1 5 (38.46%) SharePoint
Cloud Services
1 9 (69.23%) Microsoft 365
2 8 (61.54%) Entra ID
3 5 (38.46%) OneDrive
4 3 (23.08%) Azure
Communications & Networking
1 5 (38.46%) DHCP
1 5 (38.46%) DNS
1 5 (38.46%) LAN
1 5 (38.46%) VPN
1 5 (38.46%) Wireless
2 2 (15.38%) SAN
General
1 3 (23.08%) Social Skills
2 2 (15.38%) Analytical Skills
3 1 (7.69%) Finance
3 1 (7.69%) Retail
Job Titles
1 10 (76.92%) Analyst
2 8 (61.54%) Support Analyst
3 5 (38.46%) 2nd Line Support
3 5 (38.46%) 2nd Line Support Analyst
4 2 (15.38%) Applications Support
4 2 (15.38%) Applications Support Analyst
4 2 (15.38%) IT Manager
4 2 (15.38%) IT Services Manager
4 2 (15.38%) ITSM Analyst
4 2 (15.38%) Service Analyst
4 2 (15.38%) Service Desk Analyst
4 2 (15.38%) Service Desk Manager
4 2 (15.38%) Service Manager
5 1 (7.69%) Administrator
5 1 (7.69%) IT Analyst
5 1 (7.69%) IT Support
5 1 (7.69%) IT Support Analyst
Miscellaneous
1 2 (15.38%) Onboarding
2 1 (7.69%) Driving Licence
Processes & Methodologies
1 7 (53.85%) Mentoring
2 5 (38.46%) CRM
2 5 (38.46%) Line Management
2 5 (38.46%) Problem-Solving
3 4 (30.77%) Service Delivery
4 2 (15.38%) Cybersecurity
4 2 (15.38%) Infrastructure Engineering
4 2 (15.38%) People Management
4 2 (15.38%) RBAC
4 2 (15.38%) Service Management
5 1 (7.69%) Customer Service
5 1 (7.69%) Data Protection
5 1 (7.69%) Identity Access Management
5 1 (7.69%) ITIL
5 1 (7.69%) Multi-Factor Authentication
5 1 (7.69%) Process Improvement
Qualifications
1 2 (15.38%) Microsoft Certification
2 1 (7.69%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (15.38%) GDPR
2 1 (7.69%) SLA
System Software
1 8 (61.54%) Active Directory
Systems Management
1 5 (38.46%) Autotask
1 5 (38.46%) Microsoft Intune
2 3 (23.08%) Single Sign-On
Vendors
1 9 (69.23%) Microsoft
2 5 (38.46%) Meraki
3 4 (30.77%) ServiceNow