Period
to 23 November 2017

The median annual salary for a Help Desk Support was £20,000 in advertised job vacancies in the East Midlands during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > East Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 217 243 236
Rank change year-on-year +26 -7 -17
Permanent jobs requiring a Help Desk Support 12 18 39
As % of all permanent IT jobs advertised in the East Midlands 0.23% 0.27% 0.52%
As % of the Job Titles category 0.23% 0.28% 0.54%
Number of salaries quoted 12 16 37
East Midlands median annual salary £20,000 £21,500 £18,500
Median salary % change year-on-year -6.98% +16.22% -5.13%
10th Percentile £15,725 £18,500 £16,500
90th Percentile £30,800 £23,500 £25,000
England median annual salary £23,500 £22,500 £23,000
% change year-on-year +4.44% -2.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 5115 6414 7248
% of permanent IT jobs with a recognized job title 97.28% 97.69% 97.54%
Number of salaries quoted 4268 5081 5877
East Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £24,000 £22,500
90th Percentile £61,250 £61,250 £57,600
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

Help Desk Support
Job Vacancy Trend in the East Midlands

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Help Desk Support in the East Midlands

Help Desk Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the East Midlands.

Salary trend for Help Desk Support in the East Midlands

Help Desk Support
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Help Desk Support in the East Midlands over the 6 months to 23 November 2017.

Salary histogram for Help Desk Support in the East Midlands

Help Desk Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the East Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Lincolnshire +14 4 £20,000 +2.56%
Nottinghamshire +5 4 £30,000 +39.53%
Derbyshire 0 3 £16,000 -
Northamptonshire +12 1 £18,500 -19.57%
Help Desk Support
England

Help Desk Support Skill Set
Top 22 Co-occurring IT Skills in the East Midlands

For the 6 months to 23 November 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring Help Desk Support in the job title.

1 8 (66.67%) Microsoft
2 7 (58.33%) Active Directory
2 7 (58.33%) Windows
2 7 (58.33%) Windows Server 2008
2 7 (58.33%) Windows 7
2 7 (58.33%) Office 365
2 7 (58.33%) Windows 10
3 4 (33.33%) Microsoft Intune
3 4 (33.33%) Windows Server 2012
3 4 (33.33%) Analytical Skills
4 3 (25.00%) Windows 8
4 3 (25.00%) Root Cause Analysis
4 3 (25.00%) Analytical Mindset
4 3 (25.00%) Windows Vista
4 3 (25.00%) Windows XP
4 3 (25.00%) Apple
5 2 (16.67%) Finance
6 1 (8.33%) ServiceNow
6 1 (8.33%) MS Exchange
6 1 (8.33%) SLA
6 1 (8.33%) SQL
6 1 (8.33%) Service Management

Help Desk Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (8.33%) MS Exchange
Cloud Services
1 7 (58.33%) Office 365
General
1 2 (16.67%) Finance
Miscellaneous
1 4 (33.33%) Analytical Skills
2 3 (25.00%) Analytical Mindset
Operating Systems
1 7 (58.33%) Windows
1 7 (58.33%) Windows 10
1 7 (58.33%) Windows 7
1 7 (58.33%) Windows Server 2008
2 4 (33.33%) Windows Server 2012
3 3 (25.00%) Windows 8
3 3 (25.00%) Windows Vista
3 3 (25.00%) Windows XP
Processes & Methodologies
1 3 (25.00%) Root Cause Analysis
2 1 (8.33%) Service Management
Programming Languages
1 1 (8.33%) SQL
Quality Assurance & Compliance
1 1 (8.33%) SLA
System Software
1 7 (58.33%) Active Directory
Systems Management
1 4 (33.33%) Microsoft Intune
Vendors
1 8 (66.67%) Microsoft
2 3 (25.00%) Apple
3 1 (8.33%) ServiceNow