Period
to 20 March 2019

The median annual salary for a Service Analyst was £21,000 in advertised job vacancies in the East Midlands during the 6 months to 20 March 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > East Midlands
6 months to
20 Mar 2019
Same period 2018 Same period 2017
Rank 169 186 176
Rank change year-on-year +17 -10 -39
Permanent jobs requiring a Service Analyst 36 52 74
As % of all permanent IT jobs advertised in the East Midlands 0.87% 0.98% 1.24%
As % of the Job Titles category 0.90% 1.00% 1.27%
Number of salaries quoted 33 38 86
East Midlands median annual salary £21,000 £26,250 £23,400
Median salary % change year-on-year -20.00% +12.18% +9.54%
10th Percentile £17,250 £15,963 £18,875
90th Percentile £24,350 £38,750 £42,500
England median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 3,994 5,197 5,817
% of permanent IT jobs with a recognized job title 96.61% 97.54% 97.19%
Number of salaries quoted 2,951 4,391 4,667
East Midlands median annual salary £41,500 £40,000 £40,000
Median salary % change year-on-year +3.75% - -
10th Percentile £25,000 £25,000 £24,250
90th Percentile £65,000 £62,500 £62,500
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

Service Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Service Analyst in the East Midlands

Service Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the East Midlands.

Salary trend for Service Analyst in the East Midlands

Service Analyst
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Service Analyst in the East Midlands over the 6 months to 20 March 2019.

Salary histogram for Service Analyst in the East Midlands

Service Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the East Midlands region over the 6 months to 20 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +5 12 £22,500 -25.00% 2
Nottinghamshire +26 10 £17,500 -23.91% 4
Derbyshire +18 10 £21,000 +5.00%
Leicestershire -23 2 £27,000 -22.86% 3
Rutland - 1 - -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 20 March 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring Service Analyst in the job title.

1 28 (77.78%) ITIL
2 24 (66.67%) Microsoft
3 19 (52.78%) SLA
4 18 (50.00%) Incident Management
5 15 (41.67%) Microsoft Office
6 11 (30.56%) ITIL Certification
7 10 (27.78%) Analytical Skills
7 10 (27.78%) Oracle
8 9 (25.00%) B2B
8 9 (25.00%) Active Directory
9 8 (22.22%) Windows
9 8 (22.22%) Retail
9 8 (22.22%) Service Management
10 7 (19.44%) Microsoft Excel
11 6 (16.67%) SharePoint
11 6 (16.67%) Remedy
11 6 (16.67%) Wireless
11 6 (16.67%) Smart Meter
11 6 (16.67%) Problem-Solving
12 5 (13.89%) Windows 7
13 4 (11.11%) Oracle Reports
14 3 (8.33%) Service Delivery
14 3 (8.33%) Management Information System
14 3 (8.33%) ITIL V3
14 3 (8.33%) Windows 10
15 2 (5.56%) Self-Motivation
15 2 (5.56%) Office 365
15 2 (5.56%) Citrix
15 2 (5.56%) VoIP
16 1 (2.78%) BCP

Service Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (16.67%) SharePoint
2 1 (2.78%) MS Exchange
Applications
1 15 (41.67%) Microsoft Office
2 7 (19.44%) Microsoft Excel
3 1 (2.78%) Spreadsheet
Business Applications
1 1 (2.78%) Oracle Applications
Cloud Services
1 2 (5.56%) Office 365
Communications & Networking
1 6 (16.67%) Wireless
2 2 (5.56%) VoIP
3 1 (2.78%) DHCP
3 1 (2.78%) DNS
3 1 (2.78%) Internet
3 1 (2.78%) IP Telephony
3 1 (2.78%) TCP/IP
Database & Business Intelligence
1 4 (11.11%) Oracle Reports
General
1 8 (22.22%) Retail
2 1 (2.78%) Finance
2 1 (2.78%) Law
2 1 (2.78%) Marketing
Miscellaneous
1 10 (27.78%) Analytical Skills
2 6 (16.67%) Smart Meter
3 3 (8.33%) Management Information System
4 2 (5.56%) Self-Motivation
5 1 (2.78%) CMDB
5 1 (2.78%) Driving Licence
5 1 (2.78%) Fat Client
5 1 (2.78%) Thin Client
Operating Systems
1 8 (22.22%) Windows
2 5 (13.89%) Windows 7
3 3 (8.33%) Windows 10
4 1 (2.78%) Windows Server
Processes & Methodologies
1 28 (77.78%) ITIL
2 18 (50.00%) Incident Management
3 9 (25.00%) B2B
4 8 (22.22%) Service Management
5 6 (16.67%) Problem-Solving
6 3 (8.33%) ITIL V3
6 3 (8.33%) Service Delivery
7 1 (2.78%) Asset Management
7 1 (2.78%) BCP
7 1 (2.78%) Business Development
7 1 (2.78%) Configuration Management
7 1 (2.78%) Data Management
7 1 (2.78%) Knowledge Management
7 1 (2.78%) Line Management
7 1 (2.78%) Matrix Organization
7 1 (2.78%) Multichannel Retail
7 1 (2.78%) Service Design
7 1 (2.78%) Stakeholder Management
7 1 (2.78%) Workflow
Programming Languages
1 1 (2.78%) SQL
Qualifications
1 11 (30.56%) ITIL Certification
Quality Assurance & Compliance
1 19 (52.78%) SLA
2 1 (2.78%) GDPR
System Software
1 9 (25.00%) Active Directory
Vendors
1 24 (66.67%) Microsoft
2 10 (27.78%) Oracle
3 6 (16.67%) Remedy
4 2 (5.56%) Citrix
5 1 (2.78%) VMware