Period
to 21 June 2018

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 June 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > East Midlands
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 160 200 155
Rank change year-on-year +40 -45 +50
Permanent jobs citing ITSM 69 33 95
As % of all permanent IT jobs advertised in the East Midlands 1.33% 0.59% 1.48%
As % of the Processes & Methodologies category 1.46% 0.67% 1.65%
Number of salaries quoted 46 27 76
East Midlands median annual salary £34,133 £42,554 £42,091
Median salary % change year-on-year -19.79% +1.10% +1.00%
10th Percentile £25,000 £16,000 £27,125
90th Percentile £42,250 £60,000 £89,500
England median annual salary £47,500 £47,500 £47,500

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
East Midlands
Permanent vacancies with a requirement for process or methodology skills 4,712 4,951 5,749
As % of all permanent IT jobs advertised in the East Midlands 91.02% 89.01% 89.40%
Number of salaries quoted 3,949 4,004 4,549
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £26,000 £25,163 £24,000
90th Percentile £65,000 £62,500 £60,000
England median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% +2.11%

ITSM
Job Vacancy Trend in the East Midlands

Job postings citing ITSM as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for ITSM in the East Midlands

ITSM
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the East Midlands.

Salary trend for ITSM in the East Midlands

ITSM
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing ITSM in the East Midlands over the 6 months to 21 June 2018.

Salary histogram for ITSM in the East Midlands

ITSM
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East Midlands region over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Derbyshire +17 29 £32,000 +100.00%
Northamptonshire +7 26 £42,000 -23.64% 3
Nottinghamshire -1 6 £30,133 -29.19%
Leicestershire +10 4 £23,000 -48.10% 1
ITSM
England

For the 6 months to 21 June 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region with a requirement for ITSM.

1 47 (68.12%) ITIL
2 41 (59.42%) Service Management
3 31 (44.93%) SLA
3 31 (44.93%) Problem Management
3 31 (44.93%) ITIL V3
4 29 (42.03%) Remedy ITSM
4 29 (42.03%) Remedy
5 24 (34.78%) Security Cleared
6 23 (33.33%) BMC
7 22 (31.88%) SC Cleared
8 17 (24.64%) Supplier Management
9 16 (23.19%) Microsoft
9 16 (23.19%) SQL Server
9 16 (23.19%) Problem-Solving
10 15 (21.74%) Nimsoft
10 15 (21.74%) Customer Requirements
10 15 (21.74%) Windows
10 15 (21.74%) SharePoint
10 15 (21.74%) BMC PATROL
11 14 (20.29%) .NET
12 12 (17.39%) Root Cause Analysis
12 12 (17.39%) JavaScript
13 11 (15.94%) Service Delivery
13 11 (15.94%) Change Management
13 11 (15.94%) DevOps
14 10 (14.49%) Microsoft Office
15 9 (13.04%) Oracle
15 9 (13.04%) Agile Software Development
15 9 (13.04%) Team Foundation Server
16 8 (11.59%) Enterprise Software

ITSM
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (21.74%) SharePoint
2 6 (8.70%) BizTalk Server
2 6 (8.70%) IIS
3 4 (5.80%) Skype for Business
4 2 (2.90%) Exchange Server 2013
4 2 (2.90%) MS Exchange
Applications
1 10 (14.49%) Microsoft Office
Business Applications
1 29 (42.03%) Remedy ITSM
2 2 (2.90%) Line 500
2 2 (2.90%) Sage X3
3 1 (1.45%) Dynamics CRM
Cloud Services
1 5 (7.25%) Microsoft Azure
1 5 (7.25%) Office 365
Communications & Networking
1 4 (5.80%) DNS
1 4 (5.80%) IPsec
1 4 (5.80%) Skype
2 2 (2.90%) VoIP
3 1 (1.45%) Cisco Nexus
3 1 (1.45%) Intranet
3 1 (1.45%) Wi-Fi
3 1 (1.45%) Wireshark
Database & Business Intelligence
1 16 (23.19%) SQL Server
2 6 (8.70%) SQL Server 2014
3 5 (7.25%) SQL Server 2000
4 3 (4.35%) SQL Server Analysis Services
4 3 (4.35%) SQL Server Integration Services
4 3 (4.35%) SQL Server Reporting Services
5 2 (2.90%) Informix
Development Applications
1 9 (13.04%) Team Foundation Server
2 2 (2.90%) Cucumber
2 2 (2.90%) Selenium
2 2 (2.90%) SpecFlow
General
1 4 (5.80%) Finance
2 2 (2.90%) Legal
2 2 (2.90%) Manufacturing
3 1 (1.45%) Back Office
3 1 (1.45%) Telecoms
Job Titles
1 26 (37.68%) Applications Support
2 23 (33.33%) Support Engineer
3 21 (30.43%) Applications Engineer
3 21 (30.43%) Applications Support Engineer
4 15 (21.74%) 2nd Line Support
5 13 (18.84%) 2nd Line Engineer
5 13 (18.84%) 2nd Line Support Engineer
5 13 (18.84%) Developer
6 12 (17.39%) Analyst
7 9 (13.04%) Support Analyst
8 7 (10.14%) .NET Developer
9 6 (8.70%) Graduate
9 6 (8.70%) Service Manager
10 5 (7.25%) Applications Support Analyst
11 4 (5.80%) Delivery Manager
11 4 (5.80%) IT Analyst
11 4 (5.80%) IT Support
11 4 (5.80%) IT Support Analyst
11 4 (5.80%) Problem Manager
11 4 (5.80%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 14 (20.29%) .NET
2 8 (11.59%) Web Services
3 6 (8.70%) Ajax
3 6 (8.70%) ASP.NET Web API
3 6 (8.70%) CSS
3 6 (8.70%) Entity Framework
3 6 (8.70%) HTML
3 6 (8.70%) jQuery
3 6 (8.70%) WCF
4 2 (2.90%) .NET Framework
Miscellaneous
1 8 (11.59%) Enterprise Software
2 5 (7.25%) Analytical Skills
3 3 (4.35%) CMDB
3 3 (4.35%) Mainframe
3 3 (4.35%) Robotics
4 2 (2.90%) Data Centre
4 2 (2.90%) Driving Licence
4 2 (2.90%) Management Information System
4 2 (2.90%) Self-Motivation
Operating Systems
1 15 (21.74%) Windows
2 6 (8.70%) Unix
2 6 (8.70%) Windows 10
3 5 (7.25%) Linux
4 4 (5.80%) Oracle Linux
4 4 (5.80%) Red Hat Enterprise Linux
4 4 (5.80%) Windows Server 2012
5 1 (1.45%) Windows 7
Processes & Methodologies
1 47 (68.12%) ITIL
2 41 (59.42%) Service Management
3 31 (44.93%) ITIL V3
3 31 (44.93%) Problem Management
4 17 (24.64%) Supplier Management
5 16 (23.19%) Problem-Solving
6 15 (21.74%) Customer Requirements
7 12 (17.39%) Root Cause Analysis
8 11 (15.94%) Change Management
8 11 (15.94%) DevOps
8 11 (15.94%) Service Delivery
9 9 (13.04%) Agile Software Development
10 7 (10.14%) Incident Management
11 6 (8.70%) Document Management
11 6 (8.70%) MVC
11 6 (8.70%) Service Design
11 6 (8.70%) SOA
12 5 (7.25%) Disaster Recovery
13 4 (5.80%) Project Management
13 4 (5.80%) Software Deployment
Programming Languages
1 12 (17.39%) JavaScript
2 8 (11.59%) C#
3 6 (8.70%) SQL
4 5 (7.25%) VB
4 5 (7.25%) VBScript
5 3 (4.35%) Perl
5 3 (4.35%) PHP
5 3 (4.35%) PowerShell
5 3 (4.35%) Python
Qualifications
1 24 (34.78%) Security Cleared
2 22 (31.88%) SC Cleared
3 7 (10.14%) Degree
4 3 (4.35%) Computer Science Degree
5 2 (2.90%) BC Cleared
5 2 (2.90%) DBS Check
5 2 (2.90%) ITIL Foundation Certificate
6 1 (1.45%) CCIE
6 1 (1.45%) CCNP
6 1 (1.45%) CCSE
6 1 (1.45%) Cisco Certification
6 1 (1.45%) JNCIP
6 1 (1.45%) MCP
Quality Assurance & Compliance
1 31 (44.93%) SLA
2 1 (1.45%) ISO 9001
2 1 (1.45%) ISO/IEC 20000
System Software
1 6 (8.70%) Active Directory
2 1 (1.45%) XenApp
Systems Management
1 15 (21.74%) BMC PATROL
2 1 (1.45%) WhatsUp Gold
Vendors
1 29 (42.03%) Remedy
2 23 (33.33%) BMC
3 16 (23.19%) Microsoft
4 15 (21.74%) Nimsoft
5 9 (13.04%) Oracle
6 6 (8.70%) Sitecore
7 5 (7.25%) Cisco
8 4 (5.80%) Red Hat
9 3 (4.35%) Automation Anywhere
10 2 (2.90%) JDA
10 2 (2.90%) Sage
11 1 (1.45%) Aruba
11 1 (1.45%) CheckPoint
11 1 (1.45%) Citrix
11 1 (1.45%) Extreme Networks
11 1 (1.45%) HP
11 1 (1.45%) Juniper
11 1 (1.45%) Salesforce.com
11 1 (1.45%) SolarWinds
11 1 (1.45%) Ubiquiti