Period
to 20 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 September 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > East Midlands
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 156 181 170
Rank change year-on-year +25 -11 +12
Permanent jobs citing ITSM 72 53 81
As % of all permanent IT jobs advertised in the East Midlands 1.50% 1.02% 1.25%
As % of the Processes & Methodologies category 1.64% 1.14% 1.39%
Number of salaries quoted 40 38 69
East Midlands median annual salary £32,000 £54,000 £42,091
Median salary % change year-on-year -40.74% +28.29% +1.00%
10th Percentile £22,000 £16,000 £27,800
90th Percentile £49,000 £61,000 £89,500
England median annual salary £46,000 £47,500 £46,000
% change year-on-year -3.16% +3.26% -1.08%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
East Midlands
Permanent vacancies with a requirement for process or methodology skills 4,401 4,666 5,837
As % of all permanent IT jobs advertised in the East Midlands 91.76% 90.15% 89.84%
Number of salaries quoted 3,566 3,849 4,661
East Midlands median annual salary £42,500 £40,750 £40,000
Median salary % change year-on-year +4.29% +1.88% -
10th Percentile £26,250 £25,500 £25,000
90th Percentile £67,500 £65,000 £61,250
England median annual salary £50,000 £50,000 £50,000

ITSM
Job Vacancy Trend in the East Midlands

Job postings citing ITSM as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for ITSM in the East Midlands

ITSM
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the East Midlands.

Salary trend for ITSM in the East Midlands

ITSM
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing ITSM in the East Midlands over the 6 months to 20 September 2018.

Salary histogram for ITSM in the East Midlands

ITSM
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East Midlands region over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire -4 28 £27,500 -52.17%
Derbyshire +2 26 £34,000 -37.04% 2
Nottinghamshire +25 10 £40,000 -15.79% 1
Leicestershire -10 6 £25,250 -43.02% 1
ITSM
England

For the 6 months to 20 September 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region with a requirement for ITSM.

1 49 (68.06%) Service Management
2 38 (52.78%) ITIL
3 27 (37.50%) Problem Management
4 24 (33.33%) Root Cause Analysis
5 22 (30.56%) Problem-Solving
5 22 (30.56%) Incident Management
6 20 (27.78%) Windows
6 20 (27.78%) SLA
7 19 (26.39%) Remedy
7 19 (26.39%) Remedy ITSM
8 18 (25.00%) ITIL V3
9 17 (23.61%) Finance
10 15 (20.83%) Supplier Management
10 15 (20.83%) BMC
10 15 (20.83%) SQL Server
11 13 (18.06%) Microsoft
11 13 (18.06%) Active Directory
11 13 (18.06%) Change Management
12 12 (16.67%) Microsoft Office
12 12 (16.67%) Oracle
12 12 (16.67%) Release Management
12 12 (16.67%) Coaching
13 11 (15.28%) DevOps
13 11 (15.28%) Waterfall
13 11 (15.28%) .NET
13 11 (15.28%) Project Management
13 11 (15.28%) Scrum
13 11 (15.28%) Agile Software Development
14 10 (13.89%) Security Cleared
14 10 (13.89%) Enterprise Software

ITSM
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.11%) SharePoint
2 7 (9.72%) Skype for Business
3 2 (2.78%) Exchange Server 2013
3 2 (2.78%) MS Exchange
Applications
1 12 (16.67%) Microsoft Office
Business Applications
1 19 (26.39%) Remedy ITSM
2 2 (2.78%) Line 500
2 2 (2.78%) Sage X3
3 1 (1.39%) Dynamics CRM
Cloud Services
1 9 (12.50%) Microsoft Azure
1 9 (12.50%) Office 365
2 1 (1.39%) Amazon AWS
2 1 (1.39%) Cloud Computing
2 1 (1.39%) Google App Engine
2 1 (1.39%) Google Cloud Platform
2 1 (1.39%) PaaS
Communications & Networking
1 7 (9.72%) DNS
1 7 (9.72%) IPsec
1 7 (9.72%) Skype
2 2 (2.78%) VoIP
3 1 (1.39%) BGP
3 1 (1.39%) Cisco ASA
3 1 (1.39%) Cisco IOS
3 1 (1.39%) Cisco Nexus
3 1 (1.39%) Ethernet
3 1 (1.39%) Fibre Channel
3 1 (1.39%) Internet
3 1 (1.39%) LAN
3 1 (1.39%) NetScaler
3 1 (1.39%) NX-OS
3 1 (1.39%) OSPF
3 1 (1.39%) SAN
3 1 (1.39%) WAN
3 1 (1.39%) Wi-Fi
3 1 (1.39%) Wireless
Database & Business Intelligence
1 15 (20.83%) SQL Server
2 7 (9.72%) SQL Server Analysis Services
2 7 (9.72%) SQL Server Integration Services
2 7 (9.72%) SQL Server Reporting Services
3 5 (6.94%) SQL Server 2000
4 2 (2.78%) Informix
Development Applications
1 3 (4.17%) Team Foundation Server
2 2 (2.78%) Cucumber
2 2 (2.78%) Selenium
2 2 (2.78%) SpecFlow
General
1 17 (23.61%) Finance
2 2 (2.78%) Back Office
2 2 (2.78%) Banking
3 1 (1.39%) Telecoms
Job Titles
1 22 (30.56%) Applications Support
2 21 (29.17%) Support Engineer
3 17 (23.61%) Applications Engineer
3 17 (23.61%) Applications Support Engineer
4 15 (20.83%) Analyst
5 13 (18.06%) Support Analyst
6 12 (16.67%) Developer
7 11 (15.28%) 2nd Line Support
8 9 (12.50%) 2nd Line Engineer
8 9 (12.50%) 2nd Line Support Engineer
9 8 (11.11%) IT Analyst
9 8 (11.11%) IT Support
9 8 (11.11%) IT Support Analyst
9 8 (11.11%) Service Manager
10 6 (8.33%) Applications Developer
10 6 (8.33%) IT Manager
10 6 (8.33%) IT Services Manager
11 5 (6.94%) Applications Support Analyst
11 5 (6.94%) SQL Developer
11 5 (6.94%) SQL Server Developer
Libraries, Frameworks & Software Standards
1 11 (15.28%) .NET
2 6 (8.33%) .NET Framework
2 6 (8.33%) Web Services
Miscellaneous
1 10 (13.89%) Enterprise Software
2 3 (4.17%) Analytical Skills
2 3 (4.17%) Data Centre
3 2 (2.78%) CMDB
3 2 (2.78%) Driving Licence
4 1 (1.39%) Clustering
4 1 (1.39%) Mainframe
4 1 (1.39%) Raspberry Pi
4 1 (1.39%) Robotics
4 1 (1.39%) Self-Motivation
4 1 (1.39%) Smart Energy
Operating Systems
1 20 (27.78%) Windows
2 9 (12.50%) Windows 10
3 8 (11.11%) Linux
3 8 (11.11%) Red Hat Enterprise Linux
3 8 (11.11%) Windows Server 2012
4 7 (9.72%) Oracle Linux
5 5 (6.94%) Unix
6 1 (1.39%) Apple iOS
6 1 (1.39%) CentOS
6 1 (1.39%) Mac OS
6 1 (1.39%) Mac OS X
6 1 (1.39%) Windows Server
Processes & Methodologies
1 49 (68.06%) Service Management
2 38 (52.78%) ITIL
3 27 (37.50%) Problem Management
4 24 (33.33%) Root Cause Analysis
5 22 (30.56%) Incident Management
5 22 (30.56%) Problem-Solving
6 18 (25.00%) ITIL V3
7 15 (20.83%) Supplier Management
8 13 (18.06%) Change Management
9 12 (16.67%) Coaching
9 12 (16.67%) Release Management
10 11 (15.28%) Agile Software Development
10 11 (15.28%) DevOps
10 11 (15.28%) Project Management
10 11 (15.28%) Scrum
10 11 (15.28%) Waterfall
11 9 (12.50%) Continuous Improvement
11 9 (12.50%) RUP
12 8 (11.11%) Customer Requirements
12 8 (11.11%) Service Delivery
Programming Languages
1 8 (11.11%) JavaScript
2 7 (9.72%) PowerShell
3 6 (8.33%) C#
3 6 (8.33%) SQL
4 5 (6.94%) VB
4 5 (6.94%) VBScript
5 1 (1.39%) Perl
5 1 (1.39%) PHP
5 1 (1.39%) Python
Qualifications
1 10 (13.89%) Security Cleared
2 8 (11.11%) SC Cleared
3 4 (5.56%) Degree
4 2 (2.78%) BC Cleared
4 2 (2.78%) Computer Science Degree
4 2 (2.78%) DBS Check
5 1 (1.39%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (27.78%) SLA
2 1 (1.39%) COBIT
System Software
1 13 (18.06%) Active Directory
2 1 (1.39%) VMware Infrastructure
2 1 (1.39%) vSphere
Systems Management
1 8 (11.11%) BMC PATROL
2 3 (4.17%) SCCM
3 1 (1.39%) Failover Clustering
3 1 (1.39%) WhatsUp Gold
Vendors
1 19 (26.39%) Remedy
2 15 (20.83%) BMC
3 13 (18.06%) Microsoft
4 12 (16.67%) Oracle
5 8 (11.11%) Cisco
5 8 (11.11%) Nimsoft
5 8 (11.11%) Red Hat
6 3 (4.17%) ServiceNow
7 2 (2.78%) JDA
7 2 (2.78%) Sage
8 1 (1.39%) Apple
8 1 (1.39%) Capita
8 1 (1.39%) CheckPoint
8 1 (1.39%) Citrix
8 1 (1.39%) Fortinet
8 1 (1.39%) Google
8 1 (1.39%) Juniper
8 1 (1.39%) Salesforce.com
8 1 (1.39%) SolarWinds
8 1 (1.39%) VMware