Period
to 15 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 15 December 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > East Midlands
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 159 166 203
Rank change year-on-year +7 +37 -3
Permanent jobs citing ITSM 56 71 58
As % of all permanent IT jobs advertised in the East Midlands 1.29% 1.34% 0.91%
As % of the Processes & Methodologies category 1.39% 1.48% 1.00%
Number of salaries quoted 34 36 59
East Midlands median annual salary £37,375 £54,000 £40,000
Median salary % change year-on-year -30.79% +35.00% -4.02%
10th Percentile £23,625 £26,125 £26,900
90th Percentile £60,750 £61,250 £52,750
England median annual salary £45,000 £50,000 £45,000
% change year-on-year -10.00% +11.11% -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
East Midlands
Permanent vacancies with a requirement for process or methodology skills 4,018 4,803 5,811
As % of all permanent IT jobs advertised in the East Midlands 92.60% 90.97% 91.12%
Number of salaries quoted 3,002 3,987 4,621
East Midlands median annual salary £42,500 £40,000 £42,500
Median salary % change year-on-year +6.25% -5.88% +6.25%
10th Percentile £26,250 £25,000 £25,500
90th Percentile £68,750 £63,750 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

ITSM
Job Vacancy Trend in the East Midlands

Job postings citing ITSM as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for ITSM in the East Midlands

ITSM
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the East Midlands.

Salary trend for ITSM in the East Midlands

ITSM
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing ITSM in the East Midlands over the 6 months to 15 December 2018.

Salary histogram for ITSM in the East Midlands

ITSM
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East Midlands region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +5 20 £31,000 -46.09% 2
Leicestershire -11 12 £47,500 +7.18% 1
Nottinghamshire +28 11 £45,000 +16.88%
Derbyshire -17 11 £37,250 -31.02%
Lincolnshire - 1 £32,500 -
ITSM
England

For the 6 months to 15 December 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region with a requirement for ITSM.

1 38 (67.86%) Service Management
2 32 (57.14%) ITIL
3 24 (42.86%) Incident Management
4 22 (39.29%) Problem Management
5 18 (32.14%) Root Cause Analysis
5 18 (32.14%) Problem-Solving
6 17 (30.36%) Coaching
7 16 (28.57%) Service Delivery
8 15 (26.79%) Release Management
9 14 (25.00%) Finance
10 13 (23.21%) Windows
11 12 (21.43%) Project Management
11 12 (21.43%) Continuous Improvement
12 11 (19.64%) Active Directory
12 11 (19.64%) Scrum
12 11 (19.64%) Agile Software Development
13 10 (17.86%) Change Management
14 9 (16.07%) RUP
14 9 (16.07%) Office 365
14 9 (16.07%) Waterfall
15 8 (14.29%) Microsoft
15 8 (14.29%) PowerShell
16 7 (12.50%) Supplier Management
16 7 (12.50%) C#
16 7 (12.50%) .NET
17 6 (10.71%) SQL Server
17 6 (10.71%) Microsoft Office
17 6 (10.71%) SQL
17 6 (10.71%) SLA
17 6 (10.71%) Stakeholder Management

ITSM
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.14%) Skype for Business
2 2 (3.57%) SharePoint
3 1 (1.79%) Exchange Server 2013
3 1 (1.79%) MS Exchange
Applications
1 6 (10.71%) Microsoft Office
Business Applications
1 5 (8.93%) Remedy ITSM
Cloud Services
1 9 (16.07%) Office 365
2 5 (8.93%) Microsoft Azure
3 1 (1.79%) Amazon AWS
3 1 (1.79%) Cloud Computing
3 1 (1.79%) Google App Engine
3 1 (1.79%) Google Cloud Platform
3 1 (1.79%) IaaS
3 1 (1.79%) PaaS
Communications & Networking
1 6 (10.71%) Skype
2 4 (7.14%) DNS
2 4 (7.14%) IPsec
3 2 (3.57%) TCP/IP
4 1 (1.79%) BGP
4 1 (1.79%) Cisco ASA
4 1 (1.79%) Cisco IOS
4 1 (1.79%) Ethernet
4 1 (1.79%) Fibre Channel
4 1 (1.79%) Internet
4 1 (1.79%) LAN
4 1 (1.79%) NX-OS
4 1 (1.79%) OSPF
4 1 (1.79%) SAN
4 1 (1.79%) Unified Communications
4 1 (1.79%) VoIP
4 1 (1.79%) VPN
4 1 (1.79%) WAN
4 1 (1.79%) Wi-Fi
4 1 (1.79%) Wireless
Database & Business Intelligence
1 6 (10.71%) SQL Server
2 5 (8.93%) SQL Server Analysis Services
2 5 (8.93%) SQL Server Integration Services
2 5 (8.93%) SQL Server Reporting Services
Development Applications
1 1 (1.79%) Team Foundation Server
General
1 14 (25.00%) Finance
2 5 (8.93%) Back Office
3 3 (5.36%) Telecoms
4 2 (3.57%) Banking
4 2 (3.57%) Manufacturing
Job Titles
1 12 (21.43%) Developer
2 8 (14.29%) IT Manager
3 7 (12.50%) Applications Developer
3 7 (12.50%) Coordinator
3 7 (12.50%) IT Services Manager
3 7 (12.50%) Service Manager
4 6 (10.71%) IT Support
4 6 (10.71%) Support Engineer
5 5 (8.93%) Analyst
5 5 (8.93%) IT Analyst
5 5 (8.93%) IT Support Analyst
5 5 (8.93%) SQL Developer
5 5 (8.93%) SQL Server Developer
5 5 (8.93%) Support Analyst
6 4 (7.14%) .NET Applications Developer
6 4 (7.14%) .NET Developer
6 4 (7.14%) Consultant
6 4 (7.14%) Head of IT
6 4 (7.14%) ServiceNow Consultant
7 3 (5.36%) Automation Developer
Libraries, Frameworks & Software Standards
1 7 (12.50%) .NET
2 4 (7.14%) .NET Framework
2 4 (7.14%) Web Services
Miscellaneous
1 4 (7.14%) Data Centre
2 3 (5.36%) Enterprise Software
3 2 (3.57%) Hybrid Cloud
3 2 (3.57%) Management Information System
3 2 (3.57%) Public Cloud
3 2 (3.57%) Smart Energy
4 1 (1.79%) Clustering
4 1 (1.79%) Raspberry Pi
Operating Systems
1 13 (23.21%) Windows
2 5 (8.93%) Linux
2 5 (8.93%) Red Hat Enterprise Linux
2 5 (8.93%) Windows 10
2 5 (8.93%) Windows Server 2012
3 4 (7.14%) Oracle Linux
4 1 (1.79%) Apple iOS
4 1 (1.79%) CentOS
4 1 (1.79%) Mac OS
4 1 (1.79%) Mac OS X
4 1 (1.79%) Windows Server
Processes & Methodologies
1 38 (67.86%) Service Management
2 32 (57.14%) ITIL
3 24 (42.86%) Incident Management
4 22 (39.29%) Problem Management
5 18 (32.14%) Problem-Solving
5 18 (32.14%) Root Cause Analysis
6 17 (30.36%) Coaching
7 16 (28.57%) Service Delivery
8 15 (26.79%) Release Management
9 12 (21.43%) Continuous Improvement
9 12 (21.43%) Project Management
10 11 (19.64%) Agile Software Development
10 11 (19.64%) Scrum
11 10 (17.86%) Change Management
12 9 (16.07%) RUP
12 9 (16.07%) Waterfall
13 7 (12.50%) Supplier Management
14 6 (10.71%) ITIL V3
14 6 (10.71%) Stakeholder Management
15 5 (8.93%) Performance Tuning
Programming Languages
1 8 (14.29%) PowerShell
2 7 (12.50%) C#
3 6 (10.71%) SQL
4 5 (8.93%) JavaScript
5 3 (5.36%) VBScript
Qualifications
1 3 (5.36%) Degree
2 1 (1.79%) CISM
2 1 (1.79%) CISSP
2 1 (1.79%) Computer Science Degree
2 1 (1.79%) ECSA
Quality Assurance & Compliance
1 6 (10.71%) SLA
2 2 (3.57%) COBIT
2 2 (3.57%) GDPR
3 1 (1.79%) Sarbanes-Oxley
System Software
1 11 (19.64%) Active Directory
2 1 (1.79%) VMware Infrastructure
2 1 (1.79%) vSphere
Systems Management
1 3 (5.36%) Control-M
1 3 (5.36%) SCCM
2 1 (1.79%) Failover Clustering
2 1 (1.79%) WSUS
Vendors
1 8 (14.29%) Microsoft
2 6 (10.71%) ServiceNow
3 5 (8.93%) Cisco
3 5 (8.93%) Red Hat
3 5 (8.93%) Remedy
4 4 (7.14%) Oracle
5 1 (1.79%) Apple
5 1 (1.79%) ArcSight
5 1 (1.79%) BMC
5 1 (1.79%) CheckPoint
5 1 (1.79%) Citrix
5 1 (1.79%) F5
5 1 (1.79%) Fortinet
5 1 (1.79%) Google
5 1 (1.79%) Juniper
5 1 (1.79%) MobileIron
5 1 (1.79%) Splunk
5 1 (1.79%) VMware