Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
England > East Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 145 86 136
Rank change year-on-year -59 +50 -13
Permanent jobs citing Service Management 86 204 150
As % of all permanent IT jobs advertised in the East Midlands 1.64% 3.11% 2.02%
As % of the Processes & Methodologies category 1.84% 3.49% 2.25%
Number of salaries quoted 65 168 116
East Midlands median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -2.10%
10th Percentile £26,000 £28,000 £20,500
90th Percentile £68,750 £70,000 £65,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
East Midlands
Permanent vacancies with a requirement for process or methodology skills 4664 5847 6661
As % of all permanent IT jobs advertised in the East Midlands 88.70% 89.05% 89.64%
Number of salaries quoted 3859 4630 5405
East Midlands median annual salary £40,000 £42,000 £40,000
Median salary % change year-on-year -4.76% +5.00% -
10th Percentile £25,500 £26,000 £23,750
90th Percentile £63,750 £62,500 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the East Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Service Management in the East Midlands

Service Management
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the East Midlands.

Salary trend for Service Management in the East Midlands

Service Management
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Service Management in the East Midlands over the 6 months to 23 November 2017.

Salary histogram for Service Management in the East Midlands

Service Management
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire -26 32 £47,500 +18.75% 2
Derbyshire +9 31 £50,000 +33.33% 2
Northamptonshire -35 11 £28,750 -36.11% 1
Leicestershire +4 10 £42,750 -0.58% 1
Lincolnshire +8 2 £42,000 -6.67%
Service Management
England

For the 6 months to 23 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region with a requirement for Service Management.

1 55 (63.95%) ITIL
2 24 (27.91%) ITSM
3 20 (23.26%) SQL
4 19 (22.09%) Service Delivery
4 19 (22.09%) Degree
5 17 (19.77%) Microsoft
6 15 (17.44%) XML
6 15 (17.44%) Agile Software Development
7 14 (16.28%) SC Cleared
7 14 (16.28%) Security Cleared
7 14 (16.28%) Oracle
7 14 (16.28%) SLA
7 14 (16.28%) Finance
8 13 (15.12%) Change Management
8 13 (15.12%) Windows
9 11 (12.79%) SOAP
9 11 (12.79%) Active Directory
9 11 (12.79%) XML Messaging
9 11 (12.79%) Vietnamese Language
9 11 (12.79%) Problem Management
9 11 (12.79%) Integration Testing
9 11 (12.79%) SoapUI
9 11 (12.79%) Functional Testing
9 11 (12.79%) JIRA
9 11 (12.79%) Relational Database
9 11 (12.79%) Customer Requirements
9 11 (12.79%) Scenario Testing
10 10 (11.63%) Project Management
11 8 (9.30%) Programme Management
11 8 (9.30%) Firewall

Service Management
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.65%) MS Exchange
2 3 (3.49%) IIS
3 2 (2.33%) Blackberry Enterprise Server
3 2 (2.33%) Exchange Server 2007
4 1 (1.16%) SharePoint
4 1 (1.16%) Skype for Business
Applications
1 5 (5.81%) Microsoft Office
2 2 (2.33%) AutoCAD
3 1 (1.16%) Microsoft PowerPoint
Business Applications
1 5 (5.81%) Oracle EBS
2 3 (3.49%) Oracle Financials
3 1 (1.16%) Northgate Housing
Cloud Services
1 6 (6.98%) Office 365
2 4 (4.65%) Amazon AWS
2 4 (4.65%) IaaS
2 4 (4.65%) PaaS
2 4 (4.65%) SaaS
3 3 (3.49%) Microsoft Azure
4 1 (1.16%) Yammer
Communications & Networking
1 8 (9.30%) Firewall
2 6 (6.98%) TCP/IP
3 5 (5.81%) Intranet
3 5 (5.81%) LAN
3 5 (5.81%) WAN
4 4 (4.65%) BGP
4 4 (4.65%) Cisco ASA
4 4 (4.65%) Cisco IOS
4 4 (4.65%) EIGRP
4 4 (4.65%) F5 BIG-IP LTM
4 4 (4.65%) HSRP
4 4 (4.65%) HTTP
4 4 (4.65%) Internet
4 4 (4.65%) IPsec
4 4 (4.65%) Network Security
4 4 (4.65%) NX-OS
4 4 (4.65%) SSL
4 4 (4.65%) VRRP
4 4 (4.65%) Wireshark
5 3 (3.49%) MPLS
Database & Business Intelligence
1 11 (12.79%) Relational Database
2 5 (5.81%) SQL Server
3 3 (3.49%) MySQL
4 1 (1.16%) Oracle Database
Development Applications
1 11 (12.79%) JIRA
1 11 (12.79%) SoapUI
General
1 14 (16.28%) Finance
2 11 (12.79%) Vietnamese Language
3 3 (3.49%) Billing
3 3 (3.49%) Telecoms
4 2 (2.33%) Legal
4 2 (2.33%) Manufacturing
5 1 (1.16%) Banking
5 1 (1.16%) Investment Banking
5 1 (1.16%) Law
5 1 (1.16%) Retail
Job Titles
1 24 (27.91%) Analyst
2 18 (20.93%) Service Manager
3 13 (15.12%) Senior Analyst
4 11 (12.79%) Delivery Manager
4 11 (12.79%) Senior Test Analyst
4 11 (12.79%) Test Analyst
5 10 (11.63%) IT Manager
6 9 (10.47%) Services Delivery Manager
7 6 (6.98%) Architect
8 5 (5.81%) IT Services Manager
9 4 (4.65%) Cisco Engineer
9 4 (4.65%) Cisco Network Engineer
9 4 (4.65%) Firewall Engineer
9 4 (4.65%) IT Support
9 4 (4.65%) Junior Service Manager
9 4 (4.65%) Senior Cisco Engineer
9 4 (4.65%) Senior Cisco Network Engineer
9 4 (4.65%) Senior Firewall Engineer
9 4 (4.65%) Senior Network Engineer
9 4 (4.65%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 15 (17.44%) XML
2 11 (12.79%) SOAP
2 11 (12.79%) XML Messaging
3 6 (6.98%) .NET
4 3 (3.49%) ASP.NET
4 3 (3.49%) Web Services
Miscellaneous
1 5 (5.81%) Management Information System
2 4 (4.65%) Enterprise Software
2 4 (4.65%) Private Cloud
3 3 (3.49%) Blackberry
3 3 (3.49%) Client/Server
3 3 (3.49%) Computer Science
3 3 (3.49%) Driving Licence
4 2 (2.33%) Analytical Skills
4 2 (2.33%) Data Centre
5 1 (1.16%) Cloud Native
5 1 (1.16%) Hybrid Cloud
5 1 (1.16%) PMI
5 1 (1.16%) Smartphone
5 1 (1.16%) Virtual Team
Operating Systems
1 13 (15.12%) Windows
2 7 (8.14%) Windows Server
3 6 (6.98%) Windows 10
4 5 (5.81%) Unix
4 5 (5.81%) Windows 7
4 5 (5.81%) Windows Server 2008
5 3 (3.49%) Windows 8
5 3 (3.49%) Windows Server 2012
6 2 (2.33%) Linux
7 1 (1.16%) AIX
Processes & Methodologies
1 55 (63.95%) ITIL
2 24 (27.91%) ITSM
3 19 (22.09%) Service Delivery
4 15 (17.44%) Agile Software Development
5 13 (15.12%) Change Management
6 11 (12.79%) Customer Requirements
6 11 (12.79%) Functional Testing
6 11 (12.79%) Integration Testing
6 11 (12.79%) Problem Management
6 11 (12.79%) Scenario Testing
7 10 (11.63%) Project Management
8 8 (9.30%) Programme Management
9 7 (8.14%) Scrum
10 6 (6.98%) Performance Management
10 6 (6.98%) Stakeholder Management
11 5 (5.81%) CRM
11 5 (5.81%) Incident Management
11 5 (5.81%) ITIL V3
11 5 (5.81%) PRINCE2
11 5 (5.81%) Supplier Management
Programming Languages
1 20 (23.26%) SQL
2 4 (4.65%) JavaScript
2 4 (4.65%) Python
2 4 (4.65%) Tcl
3 3 (3.49%) C#
3 3 (3.49%) Java
3 3 (3.49%) PowerShell
3 3 (3.49%) T-SQL
3 3 (3.49%) VB
3 3 (3.49%) VBScript
Qualifications
1 19 (22.09%) Degree
2 14 (16.28%) SC Cleared
2 14 (16.28%) Security Cleared
3 5 (5.81%) ITIL Certification
4 3 (3.49%) CCNA
4 3 (3.49%) Cisco Certification
4 3 (3.49%) Computer Science Degree
4 3 (3.49%) MCP
5 2 (2.33%) Microsoft Certification
6 1 (1.16%) A+ Certification
6 1 (1.16%) APMG
6 1 (1.16%) PMI Certification
6 1 (1.16%) PMP
6 1 (1.16%) Six Sigma Black Belt
Quality Assurance & Compliance
1 14 (16.28%) SLA
2 4 (4.65%) ISO 9001
3 3 (3.49%) ISO/IEC 20000
4 2 (2.33%) COBIT
4 2 (2.33%) ISO/IEC 27001
5 1 (1.16%) ISO 22301
5 1 (1.16%) PMBOK
System Software
1 11 (12.79%) Active Directory
2 4 (4.65%) XenApp
3 1 (1.16%) Firmware
3 1 (1.16%) Oracle RAC
Systems Management
1 3 (3.49%) SCCM
1 3 (3.49%) SCOM
1 3 (3.49%) WMI
1 3 (3.49%) WSUS
2 1 (1.16%) Data Guard
2 1 (1.16%) Oracle RMAN
2 1 (1.16%) Systems Management Server (SMS)
Vendors
1 17 (19.77%) Microsoft
2 14 (16.28%) Oracle
3 5 (5.81%) Cisco
4 4 (4.65%) Arista
4 4 (4.65%) CheckPoint
4 4 (4.65%) Citrix
4 4 (4.65%) F5
4 4 (4.65%) Northgate
4 4 (4.65%) Palo Alto
4 4 (4.65%) Remedy
4 4 (4.65%) Sourcefire
5 3 (3.49%) Avaya
5 3 (3.49%) BT
5 3 (3.49%) VMware
5 3 (3.49%) Wyse
6 2 (2.33%) HP
6 2 (2.33%) Salesforce.com
6 2 (2.33%) ServiceNow
7 1 (1.16%) EMC
7 1 (1.16%) Red Hat