IT Support Technician Job Trends in the East of England

IT Support Technician
England > East of England

The median IT Support Technician salary in the East of England is £28,000 per year, according to job vacancies posted during the 6 months leading to 13 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Aug 2026
Same period 2025 Same period 2024
Rank 125 160 133
Rank change year-on-year +35 -27 +11
Permanent jobs requiring an IT Support Technician 75 17 46
As % of all permanent jobs in the East of England 1.03% 0.49% 0.98%
As % of the Job Titles category 1.10% 0.53% 1.04%
Number of salaries quoted 69 11 36
10th Percentile £26,000 - £24,000
25th Percentile £26,500 £23,875 £25,000
Median annual salary (50th Percentile) £28,000 £26,000 £27,250
Median % change year-on-year +7.69% -4.59% -0.91%
75th Percentile £33,250 - £28,750
90th Percentile £35,000 - £34,000
England median annual salary £29,000 £28,700 £27,000
% change year-on-year +1.05% +6.30% -1.82%

All Permanent IT Job Roles
East of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 6,795 3,200 4,432
% of permanent jobs with a recognized job title 93.63% 92.83% 94.30%
Number of salaries quoted 4,714 1,796 2,998
10th Percentile £30,000 £27,250 £26,425
25th Percentile £35,000 £32,500 £35,000
Median annual salary (50th Percentile) £50,000 £46,750 £50,000
Median % change year-on-year +6.95% -6.50% -7.41%
75th Percentile £67,500 £60,000 £65,000
90th Percentile £85,000 £75,000 £78,750
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

IT Support Technician
Job Vacancy Trend in the East of England

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Technician' in the job title relative to all permanent IT jobs advertised in the East of England.

IT Support Technician job vacancy trend in the East of England

IT Support Technician
Salary Trend in the East of England

Salary distribution trend for IT Support Technician job vacancies in the East of England.

Salary distribution trend for IT Support Technician job vacancies in the East of England

IT Support Technician
Salary Histogram in the East of England

Salary distribution for jobs citing IT Support Technician in the East of England over the 6 months to 13 August 2026.

Salary histogram for IT Support Technician in the East of England

IT Support Technician
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Technician within the East of England region over the 6 months to 13 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Essex +3 26 £26,859 - 2
Hertfordshire -11 17 £31,250 +20.19% 2
Suffolk - 17 £28,000 - 1
Cambridgeshire - 10 £29,250 - 2
Norfolk -28 5 £33,000 +36.08% 2
IT Support Technician
England

IT Support Technician Skill Set
Top 30 Co-Occurring Skills & Capabilities in the East of England

For the 6 months to 13 August 2026, IT Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the East of England region featuring IT Support Technician in the job title.

1 47 (62.67%) Microsoft
2 39 (52.00%) Microsoft 365
2 39 (52.00%) Windows
3 23 (30.67%) Active Directory
4 18 (24.00%) Problem-Solving
4 18 (24.00%) SharePoint
5 17 (22.67%) Azure
5 17 (22.67%) Windows Server
6 16 (21.33%) Customer Service
7 15 (20.00%) Service Management
8 14 (18.67%) Linux
9 13 (17.33%) ITSM
9 13 (17.33%) OneDrive
10 11 (14.67%) Apple
10 11 (14.67%) DNS
10 11 (14.67%) Microsoft Exchange
11 10 (13.33%) Project Delivery
11 10 (13.33%) SLA
12 9 (12.00%) Change Control
12 9 (12.00%) Cyber Essentials
13 8 (10.67%) Cyber Essentials PLUS
13 8 (10.67%) Entra ID
14 7 (9.33%) Microsoft Certification
15 6 (8.00%) Degree
15 6 (8.00%) Exchange Server 2007
15 6 (8.00%) Exchange Server 2010
15 6 (8.00%) Exchange Server 2013
15 6 (8.00%) Migration
15 6 (8.00%) Windows 10
15 6 (8.00%) Windows 7

IT Support Technician Skill Set
Co-Occurring Skills & Capabilities in the East of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 18 (24.00%) SharePoint
2 11 (14.67%) Microsoft Exchange
3 6 (8.00%) Exchange Server 2007
3 6 (8.00%) Exchange Server 2010
3 6 (8.00%) Exchange Server 2013
Applications
1 5 (6.67%) Microsoft Excel
2 3 (4.00%) Microsoft Office
3 1 (1.33%) Microsoft PowerPoint
Cloud Services
1 39 (52.00%) Microsoft 365
2 17 (22.67%) Azure
3 13 (17.33%) OneDrive
4 8 (10.67%) Entra ID
5 4 (5.33%) Azure Sentinel
6 3 (4.00%) Google Workspace
Communications & Networking
1 11 (14.67%) DNS
2 5 (6.67%) DHCP
3 4 (5.33%) Wi-Fi
4 3 (4.00%) Broadband
4 3 (4.00%) LAN
4 3 (4.00%) WAN
5 1 (1.33%) Firewall
5 1 (1.33%) TCP/IP
5 1 (1.33%) VoIP
5 1 (1.33%) VPN
5 1 (1.33%) Wireless
General
1 31 (41.33%) Social Skills
2 6 (8.00%) Telecoms
3 4 (5.33%) Aerospace
3 4 (5.33%) Organisational Skills
4 3 (4.00%) Analytical Skills
5 1 (1.33%) Retail
Miscellaneous
1 31 (41.33%) Driving Licence
2 7 (9.33%) Management Information System
3 5 (6.67%) Onboarding
3 5 (6.67%) Self-Motivation
4 3 (4.00%) Analytical Mindset
5 1 (1.33%) Hybrid Cloud
Operating Systems
1 39 (52.00%) Windows
2 17 (22.67%) Windows Server
3 14 (18.67%) Linux
4 6 (8.00%) Windows 10
4 6 (8.00%) Windows 7
4 6 (8.00%) Windows 8
5 3 (4.00%) Mac OS
5 3 (4.00%) Windows Server 2012
6 1 (1.33%) Android
Processes & Methodologies
1 18 (24.00%) Problem-Solving
2 16 (21.33%) Customer Service
3 15 (20.00%) Service Management
4 13 (17.33%) ITSM
5 10 (13.33%) Project Delivery
6 9 (12.00%) Change Control
7 6 (8.00%) Migration
8 5 (6.67%) Cybersecurity
8 5 (6.67%) ITIL
8 5 (6.67%) Service Delivery
9 4 (5.33%) Containerisation
9 4 (5.33%) Data Protection
9 4 (5.33%) Identity Management
10 3 (4.00%) Time Management
11 2 (2.67%) Collaborative Working
11 2 (2.67%) Continuous Improvement
11 2 (2.67%) Incident Management
12 1 (1.33%) Decision-Making
12 1 (1.33%) Proactive Monitoring
12 1 (1.33%) Software License Management
Qualifications
1 7 (9.33%) Microsoft Certification
2 6 (8.00%) Degree
3 5 (6.67%) Security Cleared
4 4 (5.33%) BPSS Clearance
5 1 (1.33%) DBS Check
Quality Assurance & Compliance
1 10 (13.33%) SLA
2 9 (12.00%) Cyber Essentials
3 8 (10.67%) Cyber Essentials PLUS
4 4 (5.33%) GDPR
4 4 (5.33%) NIST
System Software
1 23 (30.67%) Active Directory
2 3 (4.00%) Hyper-V
3 2 (2.67%) VMware Infrastructure
Systems Management
1 3 (4.00%) Microsoft Intune
Vendors
1 47 (62.67%) Microsoft
2 11 (14.67%) Apple
3 3 (4.00%) Acronis
3 3 (4.00%) Google
3 3 (4.00%) Veeam
4 2 (2.67%) VMware
5 1 (1.33%) Cisco