Period
to 13 December 2017

The median annual salary for an IT Support Technician was £21,500 in advertised job vacancies in the East of England during the 6 months to 13 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Technician
England > East of England
6 months to
13 Dec 2017
Same period 2016 Same period 2015
Rank 315 344 351
Rank change year-on-year +29 +7 +8
Permanent jobs requiring an IT Support Technician 39 28 36
As % of all permanent IT jobs advertised in the East of England 0.32% 0.21% 0.24%
As % of the Job Titles category 0.33% 0.22% 0.25%
Number of salaries quoted 37 29 32
East of England median annual salary £21,500 £23,500 £22,500
Median salary % change year-on-year -8.51% +4.44% -
10th Percentile £18,500 £19,000 £17,675
90th Percentile £27,250 £29,200 £28,750
England median annual salary £23,500 £23,500 £24,000
% change year-on-year - -2.08% -2.04%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11741 12601 14562
% of permanent IT jobs with a recognized job title 96.68% 96.68% 96.46%
Number of salaries quoted 9620 10430 12096
East of England median annual salary £45,000 £45,000 £43,900
Median salary % change year-on-year - +2.51% +3.29%
10th Percentile £26,250 £25,975 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £47,000
% change year-on-year +5.26% +1.06% +4.44%

IT Support Technician
Job Vacancy Trend in the East of England

Job postings that featured IT Support Technician in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for IT Support Technician in the East of England

IT Support Technician
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician in the East of England.

Salary trend for IT Support Technician in the East of England

IT Support Technician
Salary Histogram in the East of England

The salary distribution of IT jobs citing IT Support Technician in the East of England over the 6 months to 13 December 2017.

Salary histogram for IT Support Technician in the East of England

IT Support Technician
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Technician within the East of England region over the 6 months to 13 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +5 15 £21,500 +2.38% 2
Essex +25 6 £24,000 +2.13%
Norfolk +22 6 £21,000 -2.33%
Cambridgeshire -30 5 £19,000 -24.00% 1
Bedfordshire +39 4 £25,000 -3.85%
Suffolk +21 3 £17,500 -27.84%
IT Support Technician
England

IT Support Technician Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 13 December 2017, IT Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring IT Support Technician in the job title.

1 31 (79.49%) Windows
2 24 (61.54%) Microsoft
3 22 (56.41%) Active Directory
4 15 (38.46%) Windows Server
5 14 (35.90%) Microsoft Office
6 12 (30.77%) TCP/IP
7 11 (28.21%) DNS
7 11 (28.21%) Windows 10
7 11 (28.21%) Windows 7
8 10 (25.64%) Office 365
8 10 (25.64%) MS Exchange
8 10 (25.64%) Firewall
9 9 (23.08%) ITIL
9 9 (23.08%) Citrix
10 8 (20.51%) DHCP
11 7 (17.95%) Windows Server 2012
12 6 (15.38%) Network Monitoring
12 6 (15.38%) SLA
12 6 (15.38%) HP
12 6 (15.38%) SharePoint
13 5 (12.82%) CRM
13 5 (12.82%) VMware
13 5 (12.82%) Driving Licence
14 4 (10.26%) Statistics
14 4 (10.26%) WatchGuard
14 4 (10.26%) Apple iOS
14 4 (10.26%) Systems Management Server (SMS)
14 4 (10.26%) Finance
14 4 (10.26%) Microsoft Excel
14 4 (10.26%) SQL Server

IT Support Technician Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (25.64%) MS Exchange
2 6 (15.38%) SharePoint
3 3 (7.69%) Exchange Server 2003
4 1 (2.56%) IIS
4 1 (2.56%) nginx
Applications
1 14 (35.90%) Microsoft Office
2 4 (10.26%) Microsoft Excel
3 1 (2.56%) Spreadsheet
Business Applications
1 2 (5.13%) SAP CRM
2 1 (2.56%) Orchard Housing
Cloud Services
1 10 (25.64%) Office 365
Communications & Networking
1 12 (30.77%) TCP/IP
2 11 (28.21%) DNS
3 10 (25.64%) Firewall
4 8 (20.51%) DHCP
5 3 (7.69%) CTI
5 3 (7.69%) VLAN
5 3 (7.69%) VoIP
6 2 (5.13%) Internet
6 2 (5.13%) IP Telephony
6 2 (5.13%) VPN
6 2 (5.13%) WAN
6 2 (5.13%) Wi-Fi
6 2 (5.13%) Wireless
7 1 (2.56%) Broadband
Database & Business Intelligence
1 4 (10.26%) SQL Server
General
1 4 (10.26%) Finance
2 3 (7.69%) Manufacturing
3 1 (2.56%) Retail
Miscellaneous
1 5 (12.82%) Driving Licence
2 3 (7.69%) PlayStation
3 2 (5.13%) Blackberry
3 2 (5.13%) CCTV
3 2 (5.13%) iPad
3 2 (5.13%) Management Information System
4 1 (2.56%) Analytical Skills
4 1 (2.56%) CMDB
Operating Systems
1 31 (79.49%) Windows
2 15 (38.46%) Windows Server
3 11 (28.21%) Windows 10
3 11 (28.21%) Windows 7
4 7 (17.95%) Windows Server 2012
5 4 (10.26%) Apple iOS
6 2 (5.13%) Android
6 2 (5.13%) Mac OS X
6 2 (5.13%) Windows 8
7 1 (2.56%) Linux
7 1 (2.56%) Windows Server 2008
7 1 (2.56%) Windows XP
Processes & Methodologies
1 9 (23.08%) ITIL
2 6 (15.38%) Network Monitoring
3 5 (12.82%) CRM
4 4 (10.26%) Statistics
5 3 (7.69%) Change Control
5 3 (7.69%) Service Management
6 1 (2.56%) Asset Management
6 1 (2.56%) Business Continuity
6 1 (2.56%) Computer Security
6 1 (2.56%) Configuration Management
6 1 (2.56%) Creative Thinking
6 1 (2.56%) Disaster Recovery
6 1 (2.56%) Email Filtering
6 1 (2.56%) ITIL V3
6 1 (2.56%) Kalman Filter
6 1 (2.56%) Line Management
6 1 (2.56%) Logistics
6 1 (2.56%) Mathematics
6 1 (2.56%) Web Filtering
Qualifications
1 3 (7.69%) MCP
1 3 (7.69%) Microsoft Certification
2 2 (5.13%) MCSE
3 1 (2.56%) CCNA
3 1 (2.56%) Cisco Certification
3 1 (2.56%) MCITP
Quality Assurance & Compliance
1 6 (15.38%) SLA
2 2 (5.13%) PMO
System Software
1 22 (56.41%) Active Directory
2 3 (7.69%) Hyper-V
3 2 (5.13%) XenApp
4 1 (2.56%) Firmware
4 1 (2.56%) VMware Infrastructure
Systems Management
1 4 (10.26%) Systems Management Server (SMS)
2 3 (7.69%) WSUS
3 1 (2.56%) Backup Exec
3 1 (2.56%) MAILsweeper
3 1 (2.56%) Norton AntiVirus
Vendors
1 24 (61.54%) Microsoft
2 9 (23.08%) Citrix
3 6 (15.38%) HP
4 5 (12.82%) VMware
5 4 (10.26%) WatchGuard
6 3 (7.69%) Cisco
6 3 (7.69%) Veeam
7 2 (5.13%) Salesforce.com
7 2 (5.13%) SAP
8 1 (2.56%) Apple
8 1 (2.56%) McAfee
8 1 (2.56%) Orchard
8 1 (2.56%) ProCurve
8 1 (2.56%) SonicWALL
8 1 (2.56%) Symantec