Period
to 25 February 2018

The median annual salary for an IT Support Technician was £24,000 in advertised job vacancies in the East of England during the 6 months to 25 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Technician
England > East of England
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 332 318 363
Rank change year-on-year -14 +45 -11
Permanent jobs requiring an IT Support Technician 30 38 24
As % of all permanent IT jobs advertised in the East of England 0.24% 0.30% 0.16%
As % of the Job Titles category 0.25% 0.31% 0.17%
Number of salaries quoted 24 32 18
East of England median annual salary £24,000 £21,250 £27,500
Median salary % change year-on-year +12.94% -22.73% +19.57%
10th Percentile £20,000 £16,475 £17,414
90th Percentile £28,300 £26,975 £34,125
England median annual salary £24,000 £23,500 £23,750
% change year-on-year +2.13% -1.05% -3.81%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 12,054 12,140 14,493
% of permanent IT jobs with a recognized job title 96.93% 96.60% 96.67%
Number of salaries quoted 9,876 9,892 11,845
East of England median annual salary £47,500 £45,000 £43,750
Median salary % change year-on-year +5.56% +2.86% +2.94%
10th Percentile £26,250 £25,750 £25,000
90th Percentile £70,000 £70,000 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support Technician
Job Vacancy Trend in the East of England

Job postings that featured IT Support Technician in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for IT Support Technician in the East of England

IT Support Technician
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician in the East of England.

Salary trend for IT Support Technician in the East of England

IT Support Technician
Salary Histogram in the East of England

The salary distribution of IT jobs citing IT Support Technician in the East of England over the 6 months to 25 February 2018.

Salary histogram for IT Support Technician in the East of England

IT Support Technician
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Technician within the East of England region over the 6 months to 25 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +2 17 £24,000 +14.29% 4
Norfolk +22 4 £20,500 -4.65% 1
Essex +10 4 £34,500 +66.27% 1
Cambridgeshire -46 3 £25,000 +11.11% 4
Bedfordshire +28 2 £25,750 -0.96%
IT Support Technician
England

IT Support Technician Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 25 February 2018, IT Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring IT Support Technician in the job title.

1 21 (70.00%) Windows
2 16 (53.33%) Microsoft Office
2 16 (53.33%) Microsoft
3 12 (40.00%) Active Directory
3 12 (40.00%) Windows 7
3 12 (40.00%) Windows Server
4 10 (33.33%) Office 365
5 9 (30.00%) Windows 10
6 7 (23.33%) Citrix
6 7 (23.33%) ITIL
7 6 (20.00%) Firewall
7 6 (20.00%) Windows Server 2012
8 5 (16.67%) Hyper-V
8 5 (16.67%) Windows 8
8 5 (16.67%) SQL Server
8 5 (16.67%) SharePoint
8 5 (16.67%) DNS
9 4 (13.33%) Cisco
9 4 (13.33%) CRM
9 4 (13.33%) TCP/IP
9 4 (13.33%) Finance
9 4 (13.33%) Apple iOS
10 3 (10.00%) PlayStation
10 3 (10.00%) CCTV
10 3 (10.00%) Statistics
10 3 (10.00%) WSUS
10 3 (10.00%) VoIP
10 3 (10.00%) SLA
10 3 (10.00%) Mac OS X
10 3 (10.00%) HP

IT Support Technician Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (16.67%) SharePoint
2 1 (3.33%) MS Exchange
Applications
1 16 (53.33%) Microsoft Office
2 2 (6.67%) Microsoft Excel
3 1 (3.33%) Spreadsheet
Business Applications
1 1 (3.33%) SAP CRM
Cloud Services
1 10 (33.33%) Office 365
2 1 (3.33%) G Suite
Communications & Networking
1 6 (20.00%) Firewall
2 5 (16.67%) DNS
3 4 (13.33%) TCP/IP
4 3 (10.00%) CTI
4 3 (10.00%) VoIP
5 2 (6.67%) DHCP
5 2 (6.67%) WAN
6 1 (3.33%) Broadband
6 1 (3.33%) Internet
6 1 (3.33%) IP Telephony
6 1 (3.33%) VPN
6 1 (3.33%) Wireless
Database & Business Intelligence
1 5 (16.67%) SQL Server
Development Applications
1 2 (6.67%) JIRA
General
1 4 (13.33%) Finance
2 2 (6.67%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (3.33%) CSS
1 1 (3.33%) HTML
Miscellaneous
1 3 (10.00%) CCTV
1 3 (10.00%) PlayStation
2 2 (6.67%) Blackberry
2 2 (6.67%) Enterprise Software
2 2 (6.67%) iPad
3 1 (3.33%) Driving Licence
Operating Systems
1 21 (70.00%) Windows
2 12 (40.00%) Windows 7
2 12 (40.00%) Windows Server
3 9 (30.00%) Windows 10
4 6 (20.00%) Windows Server 2012
5 5 (16.67%) Windows 8
6 4 (13.33%) Apple iOS
7 3 (10.00%) Mac OS X
8 2 (6.67%) Android
8 2 (6.67%) Linux
9 1 (3.33%) Windows Server 2008
Processes & Methodologies
1 7 (23.33%) ITIL
2 4 (13.33%) CRM
3 3 (10.00%) Statistics
4 2 (6.67%) Asset Management
4 2 (6.67%) Business Analysis
4 2 (6.67%) Business Intelligence
4 2 (6.67%) Data Migration
4 2 (6.67%) Migration
4 2 (6.67%) Patch Management
4 2 (6.67%) Penetration Testing
4 2 (6.67%) Ticket Management
5 1 (3.33%) Creative Thinking
5 1 (3.33%) Line Management
Programming Languages
1 2 (6.67%) SQL
Qualifications
1 2 (6.67%) SC Cleared
1 2 (6.67%) Security Cleared
2 1 (3.33%) Degree
2 1 (3.33%) MCP
Quality Assurance & Compliance
1 3 (10.00%) SLA
2 2 (6.67%) PMO
System Software
1 12 (40.00%) Active Directory
2 5 (16.67%) Hyper-V
3 2 (6.67%) Virtual Machines
Systems Management
1 3 (10.00%) WSUS
Vendors
1 16 (53.33%) Microsoft
2 7 (23.33%) Citrix
3 4 (13.33%) Cisco
4 3 (10.00%) HP
5 2 (6.67%) Apple
5 2 (6.67%) Salesforce.com
6 1 (3.33%) ProCurve
6 1 (3.33%) SAP
6 1 (3.33%) WatchGuard