Period
to 21 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 January 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > East of England
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 229 232 196
Rank change year-on-year +3 -36 +36
Permanent jobs citing ITSM 101 124 175
As % of all permanent IT jobs advertised in the East of England 1.07% 1.05% 1.41%
As % of the Processes & Methodologies category 1.19% 1.16% 1.56%
Number of salaries quoted 62 93 163
East of England median annual salary £41,250 £40,000 £47,500
Median salary % change year-on-year +3.13% -15.79% -5.00%
10th Percentile £26,250 £22,000 £32,500
90th Percentile £69,875 £64,750 £72,000
England median annual salary £45,000 £50,000 £46,069
% change year-on-year -10.00% +8.53% +2.38%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 8,492 10,709 11,250
As % of all permanent IT jobs advertised in the East of England 89.92% 90.90% 90.96%
Number of salaries quoted 6,320 8,703 9,226
East of England median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,250 £27,500 £27,000
90th Percentile £72,500 £70,000 £70,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the East of England.

Salary trend for ITSM in the East of England

ITSM
Salary Histogram in the East of England

The salary distribution of IT jobs citing ITSM in the East of England over the 6 months to 21 January 2019.

Salary histogram for ITSM in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +6 57 £41,750 +89.77% 12
Essex +30 20 £55,000 +41.94%
Bedfordshire -17 12 £32,750 -25.14% 1
Cambridgeshire +13 10 £27,500 -45.00% 5
Norfolk +12 2 £34,750 -53.67%
ITSM
England

For the 6 months to 21 January 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for ITSM.

1 67 (66.34%) Service Management
2 62 (61.39%) ITIL
3 32 (31.68%) Microsoft
4 30 (29.70%) ITIL V3
5 27 (26.73%) Windows
6 24 (23.76%) Change Management
7 21 (20.79%) Active Directory
8 17 (16.83%) Office 365
9 16 (15.84%) Windows 10
10 15 (14.85%) Windows 7
11 14 (13.86%) Service Delivery
11 14 (13.86%) Line Management
11 14 (13.86%) Problem-Solving
12 13 (12.87%) People Management
13 12 (11.88%) SLA
13 12 (11.88%) Microsoft Office
13 12 (11.88%) Apple iOS
13 12 (11.88%) SCCM
13 12 (11.88%) ServiceNow
14 11 (10.89%) Skype
14 11 (10.89%) Remedy ITSM
14 11 (10.89%) Information Security
14 11 (10.89%) Skype for Business
14 11 (10.89%) LAN
14 11 (10.89%) Remedy
14 11 (10.89%) Project Management
15 10 (9.90%) Citrix
15 10 (9.90%) ISO/IEC 27001
15 10 (9.90%) Coaching
15 10 (9.90%) Analytical Skills

ITSM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (10.89%) Skype for Business
2 7 (6.93%) SharePoint
3 5 (4.95%) MS Exchange
4 2 (1.98%) Exchange Server 2010
4 2 (1.98%) Exchange Server 2013
Applications
1 12 (11.88%) Microsoft Office
2 8 (7.92%) Microsoft Excel
3 2 (1.98%) MS Visio
Business Applications
1 11 (10.89%) Remedy ITSM
2 1 (0.99%) assyst
Cloud Services
1 17 (16.83%) Office 365
2 9 (8.91%) Microsoft Azure
3 7 (6.93%) Amazon AWS
3 7 (6.93%) Azure Active Directory
3 7 (6.93%) OneDrive
3 7 (6.93%) Yammer
Communications & Networking
1 11 (10.89%) LAN
1 11 (10.89%) Skype
2 8 (7.92%) WAN
3 7 (6.93%) DHCP
3 7 (6.93%) Firewall
4 5 (4.95%) DNS
5 4 (3.96%) Internet
5 4 (3.96%) VPN
6 3 (2.97%) Remote Desktop
6 3 (2.97%) TCP/IP
6 3 (2.97%) VoIP
7 2 (1.98%) ADSL
7 2 (1.98%) MPLS
7 2 (1.98%) NetScaler
7 2 (1.98%) Network Security
7 2 (1.98%) Wireless
7 2 (1.98%) WLAN
8 1 (0.99%) VLAN
8 1 (0.99%) VPLS
8 1 (0.99%) Wi-Fi
Database & Business Intelligence
1 7 (6.93%) SQL Server
2 5 (4.95%) Power BI
2 5 (4.95%) SQL Server Integration Services
3 4 (3.96%) Data Warehouse
3 4 (3.96%) Microsoft Analysis Services
3 4 (3.96%) SQL Server Analysis Services
3 4 (3.96%) SQL Server Reporting Services
4 2 (1.98%) MySQL
5 1 (0.99%) Amazon RDS
5 1 (0.99%) GIS
Development Applications
1 1 (0.99%) Hudson
General
1 6 (5.94%) Finance
2 3 (2.97%) Legal
3 2 (1.98%) Advertising
3 2 (1.98%) Back Office
4 1 (0.99%) Automotive
4 1 (0.99%) Law
Job Titles
1 32 (31.68%) Analyst
2 23 (22.77%) Service Manager
3 21 (20.79%) Service Analyst
4 18 (17.82%) Service Desk Analyst
5 16 (15.84%) IT Support
6 13 (12.87%) IT Analyst
6 13 (12.87%) IT Manager
7 11 (10.89%) 2nd Line Support
7 11 (10.89%) Operations Manager
8 10 (9.90%) IT Operations Manager
8 10 (9.90%) IT Services Manager
8 10 (9.90%) Service Operations Manager
9 9 (8.91%) 2nd Line Support Analyst
9 9 (8.91%) IT Engineer
9 9 (8.91%) Support Engineer
10 8 (7.92%) IT Support Analyst
11 7 (6.93%) 2nd Line Service Desk Analyst
11 7 (6.93%) Senior Analyst
11 7 (6.93%) Service Desk Support
11 7 (6.93%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 1 (0.99%) SAP PI
Miscellaneous
1 10 (9.90%) Analytical Skills
2 9 (8.91%) Management Information System
3 8 (7.92%) Video Conferencing
4 6 (5.94%) Data Centre
4 6 (5.94%) Smartphone
5 4 (3.96%) Self-Motivation
6 3 (2.97%) Driving Licence
7 2 (1.98%) BYOD
7 2 (1.98%) CCTV
7 2 (1.98%) CMDB
7 2 (1.98%) Handset
8 1 (0.99%) Client/Server
8 1 (0.99%) Clustering
8 1 (0.99%) Fintech
8 1 (0.99%) User Experience
Operating Systems
1 27 (26.73%) Windows
2 16 (15.84%) Windows 10
3 15 (14.85%) Windows 7
4 12 (11.88%) Apple iOS
5 8 (7.92%) Windows Server
6 5 (4.95%) Android
6 5 (4.95%) Linux
6 5 (4.95%) Windows Server 2008
7 3 (2.97%) Windows Server 2012
7 3 (2.97%) Windows XP
8 2 (1.98%) Ubuntu
9 1 (0.99%) Windows 2000
9 1 (0.99%) Windows 8
Processes & Methodologies
1 67 (66.34%) Service Management
2 62 (61.39%) ITIL
3 30 (29.70%) ITIL V3
4 24 (23.76%) Change Management
5 14 (13.86%) Line Management
5 14 (13.86%) Problem-Solving
5 14 (13.86%) Service Delivery
6 13 (12.87%) People Management
7 11 (10.89%) Information Security
7 11 (10.89%) Project Management
8 10 (9.90%) Coaching
9 7 (6.93%) Business Analysis
9 7 (6.93%) Continuous Improvement
9 7 (6.93%) Presales
9 7 (6.93%) Service Design
10 6 (5.94%) Contract Negotiation
10 6 (5.94%) Decision-Making
10 6 (5.94%) GAP Analysis
10 6 (5.94%) Mobile Device Management
10 6 (5.94%) Organisational Learning
Programming Languages
1 8 (7.92%) SQL
2 4 (3.96%) T-SQL
3 2 (1.98%) PowerShell
4 1 (0.99%) C
4 1 (0.99%) Java
Qualifications
1 7 (6.93%) Cisco Certification
2 6 (5.94%) Degree
2 6 (5.94%) Microsoft Certification
2 6 (5.94%) MOS
3 4 (3.96%) ITIL Certification
3 4 (3.96%) ITIL Foundation Certificate
4 2 (1.98%) CCIE
4 2 (1.98%) CCNA
4 2 (1.98%) CCNP
4 2 (1.98%) DBS Check
4 2 (1.98%) MCP
4 2 (1.98%) MCSA
4 2 (1.98%) Six Sigma Green Belt
Quality Assurance & Compliance
1 12 (11.88%) SLA
2 10 (9.90%) ISO/IEC 27001
3 2 (1.98%) GDPR
3 2 (1.98%) ISO 9001
3 2 (1.98%) ISO/IEC 20000
4 1 (0.99%) Data Quality
System Software
1 21 (20.79%) Active Directory
2 8 (7.92%) XenApp
3 7 (6.93%) Microsoft App-V
3 7 (6.93%) XenDesktop
4 5 (4.95%) VMware Infrastructure
5 4 (3.96%) Firmware
6 3 (2.97%) Hyper-V
7 2 (1.98%) BitLocker
7 2 (1.98%) Microsoft Virtual Server
7 2 (1.98%) Virtual Machines
7 2 (1.98%) Virtual Servers
Systems Management
1 12 (11.88%) SCCM
2 7 (6.93%) AirWatch
2 7 (6.93%) IBM BigFix
3 2 (1.98%) McAfee ePO
3 2 (1.98%) Microsoft Intune
3 2 (1.98%) SolarWinds Orion
4 1 (0.99%) FortiGate
4 1 (0.99%) HP Data Protector
4 1 (0.99%) SCOM
4 1 (0.99%) Single Sign-On
4 1 (0.99%) Systems Management Server (SMS)
Vendors
1 32 (31.68%) Microsoft
2 12 (11.88%) ServiceNow
3 11 (10.89%) Remedy
4 10 (9.90%) Citrix
5 7 (6.93%) Altiris
5 7 (6.93%) Cisco
5 7 (6.93%) IBM
5 7 (6.93%) Ivanti
5 7 (6.93%) Juniper
5 7 (6.93%) MobileIron
6 6 (5.94%) Apple
7 5 (4.95%) Palo Alto
7 5 (4.95%) VMware
8 4 (3.96%) Fortinet
8 4 (3.96%) HP
9 3 (2.97%) BMC
9 3 (2.97%) McAfee
10 2 (1.98%) Mitel
10 2 (1.98%) Oracle
10 2 (1.98%) SAP