Period
to 22 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 22 October 2021 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > East of England
6 months to
22 Oct 2021
Same period 2020 Same period 2019
Rank 107 89 175
Rank change year-on-year -18 +86 +57
Permanent jobs citing ITSM 133 36 96
As % of all permanent jobs advertised in the East of England 2.41% 2.00% 1.40%
As % of the Processes & Methodologies category 2.64% 2.22% 1.54%
Number of salaries quoted 85 30 75
10th Percentile £20,250 £26,500 £23,050
25th Percentile £24,500 £28,063 £25,750
Median annual salary (50th Percentile) £31,000 £31,625 £31,500
Median % change year-on-year -1.98% +0.40% -19.23%
75th Percentile £56,750 £47,250 £52,875
90th Percentile £61,750 £57,625 £69,750
England median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% +9.89%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 5,036 1,619 6,249
As % of all permanent IT jobs advertised in the East of England 91.10% 90.09% 91.04%
Number of salaries quoted 2,679 1,322 4,562
10th Percentile £27,500 £30,000 £27,253
25th Percentile £35,250 £38,750 £36,250
Median annual salary (50th Percentile) £50,000 £50,000 £50,000
75th Percentile £63,125 £65,000 £61,250
90th Percentile £75,000 £82,500 £75,000
England median annual salary £58,508 £55,000 £52,500
% change year-on-year +6.38% +4.76% -

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing ITSM in the East of England.

Salary trend for ITSM in the East of England

ITSM
Salary Histogram in the East of England

Salary distribution for jobs citing ITSM in the East of England over the 6 months to 22 October 2021.

Salary histogram for ITSM in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 6 months to 22 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -9 66 £31,000 +3.33% 4
Essex +3 24 £59,750 +51.94% 2
Hertfordshire -56 24 £53,000 +73.77% 6
Bedfordshire -11 12 £26,500 - 2
Suffolk -14 6 £23,500 -59.13% 2
Norfolk - 1 £24,594 -
ITSM
England

For the 6 months to 22 October 2021, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for ITSM.

1 77 (57.89%) ITIL
2 50 (37.59%) Service Management
3 44 (33.08%) ServiceNow
4 41 (30.83%) Active Directory
5 38 (28.57%) Project Management
6 34 (25.56%) Microsoft
7 33 (24.81%) Problem-Solving
8 30 (22.56%) Windows
9 29 (21.80%) Analytical Skills
10 28 (21.05%) Organisational Skills
11 27 (20.30%) Social Skills
11 27 (20.30%) Time Management
12 26 (19.55%) PowerShell
12 26 (19.55%) Microsoft Certification
13 25 (18.80%) Oracle
13 25 (18.80%) Mac OS
13 25 (18.80%) ITIL Foundation Certificate
13 25 (18.80%) Line Management
14 24 (18.05%) Innovative Thinking
14 24 (18.05%) People Management
14 24 (18.05%) Business Intelligence
14 24 (18.05%) Legal
15 22 (16.54%) Finance
16 15 (11.28%) Windows Server
16 15 (11.28%) Agile Software Development
17 14 (10.53%) Requirements Gathering
17 14 (10.53%) Continuous Improvement
18 13 (9.77%) SCCM
19 12 (9.02%) Retail
19 12 (9.02%) Knowledge Management

ITSM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.51%) MS Exchange
2 2 (1.50%) SharePoint
Applications
1 8 (6.02%) Microsoft Office
2 7 (5.26%) Microsoft Project
3 1 (0.75%) Acrobat
Business Applications
1 7 (5.26%) Remedy ITSM
2 1 (0.75%) NetSuite
Cloud Services
1 12 (9.02%) Slack
2 11 (8.27%) Microsoft 365
3 9 (6.77%) Azure
4 8 (6.02%) AWS
5 2 (1.50%) GCP
6 1 (0.75%) Azure Active Directory
6 1 (0.75%) Dynamics 365
6 1 (0.75%) Mimecast
Communications & Networking
1 7 (5.26%) ADSL
2 6 (4.51%) Skype
3 5 (3.76%) Network Security
4 4 (3.01%) Firewall
5 2 (1.50%) DHCP
5 2 (1.50%) Internet
5 2 (1.50%) LAN
5 2 (1.50%) MPLS
5 2 (1.50%) VPN
5 2 (1.50%) WAN
6 1 (0.75%) DNS
6 1 (0.75%) Wireless
Database & Business Intelligence
1 3 (2.26%) GIS
Development Applications
1 12 (9.02%) JIRA
General
1 29 (21.80%) Analytical Skills
2 28 (21.05%) Organisational Skills
3 27 (20.30%) Social Skills
4 24 (18.05%) Legal
5 22 (16.54%) Finance
6 12 (9.02%) Retail
7 5 (3.76%) Telecoms
8 3 (2.26%) Influencing Skills
9 2 (1.50%) Banking
9 2 (1.50%) Front Office
9 2 (1.50%) Inclusion and Diversity
10 1 (0.75%) Law
10 1 (0.75%) Manufacturing
10 1 (0.75%) Pharmaceutical
10 1 (0.75%) Public Sector
10 1 (0.75%) Publishing
Job Titles
1 20 (15.04%) Analyst
2 19 (14.29%) Team Leader
3 17 (12.78%) Service Desk Team Leader
4 15 (11.28%) Service Analyst
4 15 (11.28%) Service Desk Specialist
5 13 (9.77%) Service Desk Analyst
6 12 (9.02%) JIRA Specialist
6 12 (9.02%) Support Engineer
7 10 (7.52%) Desktop Engineer
7 10 (7.52%) Desktop Support
7 10 (7.52%) Desktop Support Engineer
7 10 (7.52%) Infrastructure Manager
8 8 (6.02%) Call Centre Team Leader
8 8 (6.02%) Change Manager
8 8 (6.02%) Incident Manager
8 8 (6.02%) IT Manager
9 7 (5.26%) Infrastructure Project Manager
9 7 (5.26%) IT Change Manager
9 7 (5.26%) Project Manager
9 7 (5.26%) Service Desk Supervisor
Libraries, Frameworks & Software Standards
1 2 (1.50%) Web Services
1 2 (1.50%) XML
2 1 (0.75%) .NET
2 1 (0.75%) HTML
2 1 (0.75%) SailPoint
Miscellaneous
1 12 (9.02%) Robotics
2 10 (7.52%) Data Centre
2 10 (7.52%) Tandem
3 5 (3.76%) Management Information System
4 4 (3.01%) CMDB
5 1 (0.75%) Blackberry
5 1 (0.75%) Driving Licence
5 1 (0.75%) iPad
5 1 (0.75%) iPhone
5 1 (0.75%) Life Science
5 1 (0.75%) Video Conferencing
Operating Systems
1 30 (22.56%) Windows
2 25 (18.80%) Mac OS
3 15 (11.28%) Windows Server
4 7 (5.26%) Android
4 7 (5.26%) Windows Server 2008
5 6 (4.51%) Mac OS X
5 6 (4.51%) Windows 7
5 6 (4.51%) Windows Server 2012
6 3 (2.26%) Linux
7 1 (0.75%) Windows 10
Processes & Methodologies
1 77 (57.89%) ITIL
2 50 (37.59%) Service Management
3 38 (28.57%) Project Management
4 33 (24.81%) Problem-Solving
5 27 (20.30%) Time Management
6 25 (18.80%) Line Management
7 24 (18.05%) Business Intelligence
7 24 (18.05%) Innovative Thinking
7 24 (18.05%) People Management
8 15 (11.28%) Agile Software Development
9 14 (10.53%) Continuous Improvement
9 14 (10.53%) Requirements Gathering
10 12 (9.02%) Dashboard Development
10 12 (9.02%) Knowledge Management
10 12 (9.02%) Runbook
11 11 (8.27%) Service Delivery
12 10 (7.52%) Incident Management
13 9 (6.77%) Root Cause Analysis
14 8 (6.02%) Change Management
15 7 (5.26%) PRINCE
Programming Languages
1 26 (19.55%) PowerShell
2 10 (7.52%) SQL
3 3 (2.26%) Java
3 3 (2.26%) JavaScript
4 1 (0.75%) C
4 1 (0.75%) C#
Qualifications
1 26 (19.55%) Microsoft Certification
2 25 (18.80%) ITIL Foundation Certificate
3 12 (9.02%) Cisco Certification
4 11 (8.27%) BPSS Clearance
4 11 (8.27%) CCNA
4 11 (8.27%) MCP
5 7 (5.26%) ITIL Certification
6 4 (3.01%) Degree
7 3 (2.26%) Computer Science Degree
7 3 (2.26%) SC Cleared
7 3 (2.26%) Security Cleared
8 2 (1.50%) CISSP
9 1 (0.75%) (ISC)2 CCSP
9 1 (0.75%) CCA
9 1 (0.75%) CCSP
9 1 (0.75%) CISA
9 1 (0.75%) CISM
9 1 (0.75%) CRISC
9 1 (0.75%) MCSA
9 1 (0.75%) MCSE
Quality Assurance & Compliance
1 3 (2.26%) QA
2 1 (0.75%) GDPR
2 1 (0.75%) ISO/IEC 20000
2 1 (0.75%) ISO/IEC 27001
2 1 (0.75%) ITGC
2 1 (0.75%) SLA
System Software
1 41 (30.83%) Active Directory
2 3 (2.26%) VMware Infrastructure
3 2 (1.50%) VMware ESXi
4 1 (0.75%) Hyper-V
4 1 (0.75%) Virtual Servers
Systems Management
1 13 (9.77%) SCCM
2 12 (9.02%) Grafana
2 12 (9.02%) Prometheus
3 8 (6.02%) Microsoft Intune
4 6 (4.51%) WSUS
5 1 (0.75%) Single Sign-On
Vendors
1 44 (33.08%) ServiceNow
2 34 (25.56%) Microsoft
3 25 (18.80%) Oracle
4 12 (9.02%) New Relic
4 12 (9.02%) PagerDuty
5 9 (6.77%) VMware
6 7 (5.26%) Remedy
7 6 (4.51%) Apple
7 6 (4.51%) Citrix
7 6 (4.51%) Veeam
7 6 (4.51%) Zscaler
8 5 (3.76%) BMC
9 3 (2.26%) Computacenter
10 2 (1.50%) Google
10 2 (1.50%) SAP
11 1 (0.75%) Adobe
11 1 (0.75%) Blackboard
11 1 (0.75%) Cisco
11 1 (0.75%) JD Edwards