Period
to 18 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 18 August 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > East of England
6 months to
18 Aug 2018
Same period 2017 Same period 2016
Rank 282 224 224
Rank change year-on-year -58 0 +23
Permanent jobs citing ITSM 71 136 152
As % of all permanent IT jobs advertised in the East of England 0.62% 1.12% 1.13%
As % of the Processes & Methodologies category 0.68% 1.25% 1.25%
Number of salaries quoted 35 102 121
East of England median annual salary £39,000 £50,000 £47,500
Median salary % change year-on-year -22.00% +5.26% -5.00%
10th Percentile £20,650 £30,000 £32,500
90th Percentile £59,000 £61,250 £62,500
England median annual salary £47,500 £47,500 £47,500

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 10,397 10,911 12,118
As % of all permanent IT jobs advertised in the East of England 90.28% 90.17% 89.78%
Number of salaries quoted 7,609 8,755 10,078
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +2.27%
10th Percentile £27,000 £26,750 £26,250
90th Percentile £72,500 £67,500 £67,500
England median annual salary £50,000 £50,000 £50,000

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the East of England.

Salary trend for ITSM in the East of England

ITSM
Salary Histogram in the East of England

The salary distribution of IT jobs citing ITSM in the East of England over the 6 months to 18 August 2018.

Salary histogram for ITSM in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 6 months to 18 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire 0 28 £31,500 -30.00% 8
Cambridgeshire +9 27 £39,500 -21.00% 4
Essex +11 8 £31,000 -38.00% 1
Bedfordshire -30 6 £41,250 -17.50%
Norfolk +18 2 £34,750 -45.49%
ITSM
England

For the 6 months to 18 August 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for ITSM.

1 57 (80.28%) ITIL
2 33 (46.48%) Microsoft
3 32 (45.07%) Windows
4 31 (43.66%) Service Management
5 21 (29.58%) Problem-Solving
6 20 (28.17%) SLA
7 17 (23.94%) Active Directory
7 17 (23.94%) Microsoft Office
8 15 (21.13%) Project Management
8 15 (21.13%) Service Delivery
9 14 (19.72%) MS Exchange
9 14 (19.72%) Problem Management
9 14 (19.72%) Office 365
10 13 (18.31%) Windows 10
10 13 (18.31%) Microsoft Excel
10 13 (18.31%) HP
11 11 (15.49%) Management Information System
11 11 (15.49%) ITIL V3
12 10 (14.08%) Windows 7
12 10 (14.08%) Finance
12 10 (14.08%) Windows XP
12 10 (14.08%) Proactive Management
13 9 (12.68%) Microsoft Certification
13 9 (12.68%) Incident Management
13 9 (12.68%) Asset Management
13 9 (12.68%) ServiceNow
13 9 (12.68%) Windows Server
14 8 (11.27%) Analytical Skills
14 8 (11.27%) Microsoft PowerPoint
14 8 (11.27%) Remedy ITSM

ITSM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (19.72%) MS Exchange
2 7 (9.86%) Skype for Business
3 2 (2.82%) SharePoint
4 1 (1.41%) CMS
4 1 (1.41%) Exchange Server 2010
4 1 (1.41%) Exchange Server 2013
4 1 (1.41%) SharePoint 2013
Applications
1 17 (23.94%) Microsoft Office
2 13 (18.31%) Microsoft Excel
3 8 (11.27%) Microsoft PowerPoint
4 6 (8.45%) Microsoft Project
4 6 (8.45%) Spreadsheet
5 4 (5.63%) Acrobat
5 4 (5.63%) MS Visio
Business Applications
1 8 (11.27%) Remedy ITSM
Cloud Services
1 14 (19.72%) Office 365
2 4 (5.63%) Microsoft Azure
3 3 (4.23%) Amazon AWS
4 2 (2.82%) Cloud Computing
5 1 (1.41%) Azure Active Directory
5 1 (1.41%) Mimecast
5 1 (1.41%) Yammer
Communications & Networking
1 7 (9.86%) Internet
1 7 (9.86%) VPN
2 6 (8.45%) Remote Desktop
2 6 (8.45%) TCP/IP
3 5 (7.04%) LAN
3 5 (7.04%) WAN
4 4 (5.63%) Firewall
4 4 (5.63%) Skype
4 4 (5.63%) WebEx
5 3 (4.23%) SMS
6 2 (2.82%) DHCP
6 2 (2.82%) DNS
6 2 (2.82%) VoIP
6 2 (2.82%) Wi-Fi
7 1 (1.41%) ADSL
7 1 (1.41%) Ethernet
7 1 (1.41%) Intranet
7 1 (1.41%) IPsec
7 1 (1.41%) MPLS
7 1 (1.41%) NetScaler
Database & Business Intelligence
1 4 (5.63%) SQL Server
2 2 (2.82%) Oracle Database
2 2 (2.82%) Power BI
3 1 (1.41%) Amazon RDS
3 1 (1.41%) MS Access
3 1 (1.41%) SQL Server Reporting Services
General
1 10 (14.08%) Finance
2 4 (5.63%) Marketing
3 3 (4.23%) Advertising
4 2 (2.82%) Retail
5 1 (1.41%) Automotive
5 1 (1.41%) Brand Awareness
5 1 (1.41%) Legal
5 1 (1.41%) Manufacturing
5 1 (1.41%) Telecoms
Job Titles
1 31 (43.66%) Analyst
2 22 (30.99%) Service Analyst
3 12 (16.90%) Service Desk Analyst
4 10 (14.08%) Administrator
5 9 (12.68%) Service Manager
6 5 (7.04%) IT Analyst
7 4 (5.63%) Business Analyst
7 4 (5.63%) Delivery Manager
7 4 (5.63%) IT Administrator
7 4 (5.63%) IT Engineer
7 4 (5.63%) IT Support
7 4 (5.63%) Knowledge Analyst
7 4 (5.63%) Knowledge Management Analyst
7 4 (5.63%) Process Analyst
7 4 (5.63%) Services Delivery Manager
7 4 (5.63%) Support Engineer
8 3 (4.23%) Architect
8 3 (4.23%) Coordinator
8 3 (4.23%) Field Engineer
8 3 (4.23%) Senior Business Analyst
Libraries, Frameworks & Software Standards
1 4 (5.63%) CSS
2 3 (4.23%) Flash
3 2 (2.82%) SAP PI
Miscellaneous
1 11 (15.49%) Management Information System
2 8 (11.27%) Analytical Skills
3 7 (9.86%) Video Conferencing
4 5 (7.04%) CCTV
4 5 (7.04%) Smartphone
5 4 (5.63%) Fintech
5 4 (5.63%) iPad
6 3 (4.23%) Driving Licence
7 2 (2.82%) Self-Motivation
8 1 (1.41%) Clustering
8 1 (1.41%) Data Centre
8 1 (1.41%) Foreign Exchange (FX)
8 1 (1.41%) Life Science
8 1 (1.41%) User Experience
Operating Systems
1 32 (45.07%) Windows
2 13 (18.31%) Windows 10
3 10 (14.08%) Windows 7
3 10 (14.08%) Windows XP
4 9 (12.68%) Windows Server
5 5 (7.04%) Windows 2000
6 4 (5.63%) Linux
6 4 (5.63%) Mac OS
7 3 (4.23%) Apple iOS
7 3 (4.23%) Windows Server 2008
8 2 (2.82%) Android
8 2 (2.82%) Windows Server 2012
9 1 (1.41%) Windows 8
Processes & Methodologies
1 57 (80.28%) ITIL
2 31 (43.66%) Service Management
3 21 (29.58%) Problem-Solving
4 15 (21.13%) Project Management
4 15 (21.13%) Service Delivery
5 14 (19.72%) Problem Management
6 11 (15.49%) ITIL V3
7 10 (14.08%) Proactive Management
8 9 (12.68%) Asset Management
8 9 (12.68%) Incident Management
9 8 (11.27%) Business Intelligence
10 7 (9.86%) Change Management
10 7 (9.86%) Continuous Improvement
10 7 (9.86%) Knowledge Management
10 7 (9.86%) Statistics
11 6 (8.45%) Line Management
11 6 (8.45%) Root Cause Analysis
11 6 (8.45%) Stakeholder Management
11 6 (8.45%) Time Management
11 6 (8.45%) Workflow
Programming Languages
1 5 (7.04%) PowerShell
2 4 (5.63%) SQL
3 2 (2.82%) C
4 1 (1.41%) VBA
Qualifications
1 9 (12.68%) Microsoft Certification
2 7 (9.86%) Security Cleared
3 6 (8.45%) ITIL Certification
4 5 (7.04%) MCP
4 5 (7.04%) MCSA
4 5 (7.04%) MOS
4 5 (7.04%) Six Sigma Green Belt
5 4 (5.63%) MCSE
5 4 (5.63%) SC Cleared
6 3 (4.23%) ISEB
7 2 (2.82%) Degree
8 1 (1.41%) CCNA
8 1 (1.41%) Cisco Certification
8 1 (1.41%) DBS Check
Quality Assurance & Compliance
1 20 (28.17%) SLA
2 3 (4.23%) GDPR
3 2 (2.82%) ISO/IEC 20000
4 1 (1.41%) ISO 9001
4 1 (1.41%) ISO/IEC 27001
System Software
1 17 (23.94%) Active Directory
2 3 (4.23%) Hyper-V
2 3 (4.23%) VMware Infrastructure
3 1 (1.41%) Microsoft App-V
3 1 (1.41%) Virtual Machines
3 1 (1.41%) vSphere
3 1 (1.41%) XenApp
3 1 (1.41%) XenDesktop
Systems Management
1 6 (8.45%) SCCM
2 5 (7.04%) Systems Management Server (SMS)
3 4 (5.63%) Microsoft Intune
3 4 (5.63%) ServiceCenter
4 2 (2.82%) SCSM
5 1 (1.41%) AirWatch
5 1 (1.41%) FortiGate
5 1 (1.41%) IBM BigFix
5 1 (1.41%) SCOM
5 1 (1.41%) Single Sign-On
Vendors
1 33 (46.48%) Microsoft
2 13 (18.31%) HP
3 9 (12.68%) ServiceNow
4 8 (11.27%) Remedy
5 5 (7.04%) Apple
5 5 (7.04%) Citrix
5 5 (7.04%) MobileIron
5 5 (7.04%) Samsung
6 4 (5.63%) Adobe
6 4 (5.63%) Bomgar
6 4 (5.63%) Oracle
6 4 (5.63%) Peregrine
6 4 (5.63%) WorldPay
7 3 (4.23%) Cadence
7 3 (4.23%) SAP
7 3 (4.23%) VMware
8 2 (2.82%) Blue Prism
8 2 (2.82%) ILOG
8 2 (2.82%) Juniper
9 1 (1.41%) Google