The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England / East of England
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 201 207 191
Rank change year-on-year +6 -16  
Permanent jobs citing ITSM 44 72 80
As % of all permanent IT jobs advertised in the East of England 0.71% 0.97% 1.05%
As % of the Processes & Methodologies category 0.82% 1.10% 1.25%
Number of salaries quoted 29 40 46
Median salary £45,000 £60,000 £50,000
Median salary % change year-on-year -25.00% +20.00%  
90% offered a salary of more than £42,500 £41,000 £28,500
10% offered a salary of more than £72,000 £90,000 £60,000
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process and methodology skills.

Process & Methodology Skills
East of England
Permanent job vacancies with a requirement for process and methodology skills 5384 6538 6397
As % of all permanent IT job vacancies advertised in the East of England 87.20% 87.81% 84.36%
Number of salaries quoted 4269 5189 5107
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £32,159 £30,500 £30,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the East of England.

Salary trend for ITSM in the East of England

ITSM
Salary Histogram in the East of England

The salary distribution of IT jobs citing ITSM in the East of England over the 3 months to 30 March 2017.

Salary histogram for ITSM in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +11 18 £47,500 -20.83%
Bedfordshire +29 13 £42,500 -46.87%
Hertfordshire -13 12 £48,750 -22.00% 6
Suffolk - 1 - -
ITSM
England

For the 6 months to 30 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for ITSM.

1 106 (84.13%) ITIL
2 79 (62.70%) Service Management
3 47 (37.30%) Service Delivery
4 46 (36.51%) Project Management
5 45 (35.71%) Finance
6 34 (26.98%) ITIL V3
7 29 (23.02%) Risk Management
8 26 (20.63%) Microsoft
9 20 (15.87%) Disaster Recovery
9 20 (15.87%) CMDB
10 19 (15.08%) Problem Management
11 18 (14.29%) Remedy
11 18 (14.29%) Remedy ITSM
12 17 (13.49%) Configuration Management
13 16 (12.70%) BMC
13 16 (12.70%) MS Excel
13 16 (12.70%) Service Continuity Management
14 15 (11.90%) ServiceNow
15 13 (10.32%) Change Management
15 13 (10.32%) MS Office
15 13 (10.32%) SCCM
15 13 (10.32%) SDLC
16 12 (9.52%) Degree
16 12 (9.52%) ITIL Certification
17 11 (8.73%) SAP
18 10 (7.94%) Incident Management
18 10 (7.94%) Management Information System
18 10 (7.94%) SCOM
18 10 (7.94%) Performance Management
18 10 (7.94%) Change Control

ITSM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.38%) CMS
2 2 (1.59%) Blackberry Enterprise Server
2 2 (1.59%) Exchange Server 2010
2 2 (1.59%) MS Exchange
Applications
1 16 (12.70%) MS Excel
2 13 (10.32%) MS Office
3 5 (3.97%) MS PowerPoint
Business Applications
1 18 (14.29%) Remedy ITSM
2 5 (3.97%) Remedy AR System
Cloud Services
1 4 (3.17%) IaaS
1 4 (3.17%) PaaS
2 2 (1.59%) Amazon AWS
2 2 (1.59%) iTunes
2 2 (1.59%) Microsoft Azure
3 1 (0.79%) Force.com
3 1 (0.79%) SaaS
Communications & Networking
1 4 (3.17%) HTTP
1 4 (3.17%) SAN
2 2 (1.59%) Internet
2 2 (1.59%) VPN
3 1 (0.79%) Broadband
Database & Business Intelligence
1 1 (0.79%) GIS
General
1 45 (35.71%) Finance
2 6 (4.76%) Legal
3 5 (3.97%) Retail
4 4 (3.17%) Advertising
4 4 (3.17%) Publishing
5 3 (2.38%) Banking
6 2 (1.59%) Front Office
7 1 (0.79%) Law
Job Titles
1 47 (37.30%) IT Manager
2 32 (25.40%) Service Manager
3 31 (24.60%) IT Services Manager
4 30 (23.81%) Analyst
5 28 (22.22%) Service Continuity Manager
6 19 (15.08%) Disaster Recovery Manager
7 14 (11.11%) Administrator
8 12 (9.52%) Developer
9 11 (8.73%) ITIL Manager
9 11 (8.73%) Remedy Developer
9 11 (8.73%) Service Analyst
10 9 (7.14%) ITIL Service Manager
11 8 (6.35%) Capacity Manager
11 8 (6.35%) IT Administrator
12 5 (3.97%) Analyst Developer
12 5 (3.97%) Business Analyst
12 5 (3.97%) Performance Manager
12 5 (3.97%) Process Analyst
12 5 (3.97%) Remedy Analyst
12 5 (3.97%) Senior Developer
Libraries, Frameworks & Software Standards
1 9 (7.14%) XML
2 5 (3.97%) SAP PI
3 4 (3.17%) Ajax
3 4 (3.17%) CSS
3 4 (3.17%) HTML
4 3 (2.38%) Middleware
4 3 (2.38%) Web Services
5 2 (1.59%) EDIFACT
5 2 (1.59%) JSON
5 2 (1.59%) SOAP
5 2 (1.59%) XSLT
6 1 (0.79%) Visualforce
Miscellaneous
1 20 (15.87%) CMDB
2 10 (7.94%) Management Information System
3 8 (6.35%) Data Centre
3 8 (6.35%) User Experience
4 4 (3.17%) Blackberry
4 4 (3.17%) Mobile Computing
4 4 (3.17%) Virtual Team
5 3 (2.38%) Analytical Skills
6 2 (1.59%) Fat Client
6 2 (1.59%) Smartphone
6 2 (1.59%) Thin Client
7 1 (0.79%) Enterprise Software
Operating Systems
1 5 (3.97%) Windows
2 4 (3.17%) Linux
2 4 (3.17%) OpenVMS
2 4 (3.17%) Solaris
3 3 (2.38%) Windows 8
4 2 (1.59%) Android
4 2 (1.59%) Windows 10
4 2 (1.59%) Windows Phone
5 1 (0.79%) Windows 7
Processes & Methodologies
1 106 (84.13%) ITIL
2 79 (62.70%) Service Management
3 47 (37.30%) Service Delivery
4 46 (36.51%) Project Management
5 34 (26.98%) ITIL V3
6 29 (23.02%) Risk Management
7 20 (15.87%) Disaster Recovery
8 19 (15.08%) Problem Management
9 17 (13.49%) Configuration Management
10 16 (12.70%) Service Continuity Management
11 13 (10.32%) Change Management
11 13 (10.32%) SDLC
12 10 (7.94%) Change Control
12 10 (7.94%) Incident Management
12 10 (7.94%) Performance Management
13 8 (6.35%) Asset Management
13 8 (6.35%) Business Continuity
13 8 (6.35%) People Management
13 8 (6.35%) Stakeholder Management
13 8 (6.35%) Test Management
Programming Languages
1 5 (3.97%) JavaScript
2 2 (1.59%) Java
2 2 (1.59%) XQuery
3 1 (0.79%) Apex Code
3 1 (0.79%) SOQL
Qualifications
1 12 (9.52%) Degree
1 12 (9.52%) ITIL Certification
Quality Assurance & Compliance
1 4 (3.17%) ISO/IEC 27001
2 1 (0.79%) ISO/IEC 20000
2 1 (0.79%) PMO
2 1 (0.79%) QA
2 1 (0.79%) SLA
System Software
1 4 (3.17%) Active Directory
2 2 (1.59%) VMware Infrastructure
2 2 (1.59%) vSphere
2 2 (1.59%) XenApp
2 2 (1.59%) XenDesktop
Systems Management
1 13 (10.32%) SCCM
2 10 (7.94%) SCOM
3 2 (1.59%) Microsoft Intune
Vendors
1 26 (20.63%) Microsoft
2 18 (14.29%) Remedy
3 16 (12.70%) BMC
4 15 (11.90%) ServiceNow
5 11 (8.73%) SAP
6 10 (7.94%) SolarWinds
7 5 (3.97%) Citrix
7 5 (3.97%) Snow
8 4 (3.17%) Apple
8 4 (3.17%) Computacenter
8 4 (3.17%) NetApp
9 2 (1.59%) AppSense
9 2 (1.59%) Blue Martini
9 2 (1.59%) Clearswift
9 2 (1.59%) Dell
9 2 (1.59%) HP
9 2 (1.59%) Nokia
9 2 (1.59%) Proofpoint
9 2 (1.59%) Salesforce.com
9 2 (1.59%) VMware
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