Period
to 19 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > East of England
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 234 225 189
Rank change year-on-year -9 -36 +75
Permanent jobs citing ITSM 99 135 189
As % of all permanent IT jobs advertised in the East of England 0.93% 1.16% 1.43%
As % of the Processes & Methodologies category 1.04% 1.29% 1.59%
Number of salaries quoted 55 108 166
East of England median annual salary £39,000 £48,000 £47,500
Median salary % change year-on-year -18.75% +1.05% +5.56%
10th Percentile £25,500 £22,000 £32,500
90th Percentile £65,750 £61,625 £62,875
England median annual salary £45,500 £47,500 £47,500
% change year-on-year -4.21% - +2.15%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 9,486 10,459 11,890
As % of all permanent IT jobs advertised in the East of England 89.52% 89.89% 90.00%
Number of salaries quoted 7,090 8,530 9,836
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £27,000 £27,000 £26,250
90th Percentile £72,500 £68,750 £68,750
England median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% - +5.26%

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the East of England.

Salary trend for ITSM in the East of England

ITSM
Salary Histogram in the East of England

The salary distribution of IT jobs citing ITSM in the East of England over the 6 months to 19 October 2018.

Salary histogram for ITSM in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +13 48 £33,750 +12.50% 8
Cambridgeshire +23 28 £32,500 -50.00% 2
Essex +13 17 £63,500 +27.00% 4
Bedfordshire -25 4 £43,750 -12.50% 2
Norfolk +16 2 £34,750 -45.49%
ITSM
England

For the 6 months to 19 October 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for ITSM.

1 65 (65.66%) ITIL
2 52 (52.53%) Service Management
3 36 (36.36%) Windows
4 35 (35.35%) Microsoft
5 28 (28.28%) Active Directory
6 24 (24.24%) Change Management
7 22 (22.22%) ITIL V3
8 21 (21.21%) Office 365
9 20 (20.20%) Windows 10
9 20 (20.20%) Problem-Solving
10 19 (19.19%) Service Delivery
10 19 (19.19%) Project Management
10 19 (19.19%) SLA
11 17 (17.17%) Microsoft Office
11 17 (17.17%) Windows 7
12 16 (16.16%) Microsoft Excel
13 15 (15.15%) Skype for Business
13 15 (15.15%) ServiceNow
14 14 (14.14%) MS Exchange
15 13 (13.13%) Microsoft Certification
15 13 (13.13%) Management Information System
15 13 (13.13%) Video Conferencing
16 12 (12.12%) Continuous Improvement
16 12 (12.12%) Skype
17 11 (11.11%) Windows Server
17 11 (11.11%) SCCM
17 11 (11.11%) Remedy ITSM
17 11 (11.11%) Remedy
17 11 (11.11%) LAN
18 10 (10.10%) Windows XP

ITSM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (15.15%) Skype for Business
2 14 (14.14%) MS Exchange
3 5 (5.05%) SharePoint
4 1 (1.01%) CMS
4 1 (1.01%) Exchange Server 2010
4 1 (1.01%) Exchange Server 2013
4 1 (1.01%) SharePoint 2013
Applications
1 17 (17.17%) Microsoft Office
2 16 (16.16%) Microsoft Excel
3 8 (8.08%) Microsoft PowerPoint
4 6 (6.06%) Microsoft Project
4 6 (6.06%) MS Visio
5 4 (4.04%) Acrobat
Business Applications
1 11 (11.11%) Remedy ITSM
Cloud Services
1 21 (21.21%) Office 365
2 7 (7.07%) Microsoft Azure
3 5 (5.05%) Amazon AWS
4 4 (4.04%) Azure Active Directory
4 4 (4.04%) OneDrive
4 4 (4.04%) Yammer
5 1 (1.01%) Mimecast
Communications & Networking
1 12 (12.12%) Skype
2 11 (11.11%) LAN
3 9 (9.09%) Internet
3 9 (9.09%) VPN
4 8 (8.08%) Firewall
4 8 (8.08%) WAN
5 7 (7.07%) Remote Desktop
6 6 (6.06%) DHCP
6 6 (6.06%) TCP/IP
7 4 (4.04%) DNS
7 4 (4.04%) VoIP
7 4 (4.04%) WebEx
8 3 (3.03%) ADSL
8 3 (3.03%) MPLS
8 3 (3.03%) SMS
9 2 (2.02%) NetScaler
9 2 (2.02%) Network Security
9 2 (2.02%) Wi-Fi
9 2 (2.02%) Wireless
10 1 (1.01%) 4G
Database & Business Intelligence
1 3 (3.03%) SQL Server
2 2 (2.02%) MySQL
3 1 (1.01%) Amazon RDS
3 1 (1.01%) MS Access
3 1 (1.01%) Power BI
General
1 10 (10.10%) Finance
2 4 (4.04%) Legal
3 2 (2.02%) Advertising
3 2 (2.02%) Back Office
3 2 (2.02%) Marketing
3 2 (2.02%) Retail
4 1 (1.01%) Automotive
4 1 (1.01%) Brand Awareness
4 1 (1.01%) Manufacturing
4 1 (1.01%) Telecoms
Job Titles
1 41 (41.41%) Analyst
2 27 (27.27%) Service Analyst
3 23 (23.23%) Service Desk Analyst
4 16 (16.16%) IT Support
5 15 (15.15%) Service Manager
6 14 (14.14%) IT Analyst
7 10 (10.10%) 2nd Line Support
8 9 (9.09%) IT Engineer
8 9 (9.09%) Senior Analyst
8 9 (9.09%) Support Engineer
9 8 (8.08%) 2nd Line Support Analyst
10 7 (7.07%) 2nd Line Service Desk Analyst
10 7 (7.07%) Business Analyst
10 7 (7.07%) IT Support Analyst
10 7 (7.07%) Service Desk Support
10 7 (7.07%) Service Desk Support Analyst
11 6 (6.06%) IT Support Engineer
12 5 (5.05%) IT Manager
12 5 (5.05%) Senior Business Analyst
13 4 (4.04%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 4 (4.04%) CSS
2 3 (3.03%) Flash
3 2 (2.02%) SAP PI
Miscellaneous
1 13 (13.13%) Management Information System
1 13 (13.13%) Video Conferencing
2 9 (9.09%) Smartphone
3 6 (6.06%) Analytical Skills
4 5 (5.05%) CCTV
4 5 (5.05%) Data Centre
5 4 (4.04%) Fintech
5 4 (4.04%) iPad
5 4 (4.04%) Self-Motivation
6 3 (3.03%) Driving Licence
7 2 (2.02%) BYOD
7 2 (2.02%) Handset
8 1 (1.01%) Clustering
8 1 (1.01%) Foreign Exchange (FX)
8 1 (1.01%) Life Science
8 1 (1.01%) User Experience
Operating Systems
1 36 (36.36%) Windows
2 20 (20.20%) Windows 10
3 17 (17.17%) Windows 7
4 11 (11.11%) Windows Server
5 10 (10.10%) Apple iOS
5 10 (10.10%) Windows XP
6 7 (7.07%) Linux
7 6 (6.06%) Android
8 5 (5.05%) Windows 2000
8 5 (5.05%) Windows Server 2008
9 4 (4.04%) Mac OS
9 4 (4.04%) Windows Server 2012
10 2 (2.02%) Ubuntu
11 1 (1.01%) Windows 8
Processes & Methodologies
1 65 (65.66%) ITIL
2 52 (52.53%) Service Management
3 24 (24.24%) Change Management
4 22 (22.22%) ITIL V3
5 20 (20.20%) Problem-Solving
6 19 (19.19%) Project Management
6 19 (19.19%) Service Delivery
7 12 (12.12%) Continuous Improvement
8 10 (10.10%) Coaching
8 10 (10.10%) Line Management
9 9 (9.09%) Asset Management
9 9 (9.09%) Information Security
9 9 (9.09%) Problem Management
10 8 (8.08%) Business Analysis
10 8 (8.08%) Knowledge Management
10 8 (8.08%) Presales
10 8 (8.08%) PRINCE2
11 7 (7.07%) Customer Requirements
11 7 (7.07%) Incident Management
11 7 (7.07%) People Management
Programming Languages
1 5 (5.05%) PowerShell
2 4 (4.04%) SQL
3 2 (2.02%) C
Qualifications
1 13 (13.13%) Microsoft Certification
2 9 (9.09%) MOS
3 6 (6.06%) MCP
4 5 (5.05%) Degree
4 5 (5.05%) MCSA
4 5 (5.05%) Six Sigma Green Belt
5 4 (4.04%) ITIL Foundation Certificate
5 4 (4.04%) MCSE
6 3 (3.03%) Cisco Certification
6 3 (3.03%) ISEB
6 3 (3.03%) ITIL Certification
6 3 (3.03%) SC Cleared
6 3 (3.03%) Security Cleared
7 1 (1.01%) CCIE
7 1 (1.01%) CCNA
7 1 (1.01%) CCNP
7 1 (1.01%) DBS Check
Quality Assurance & Compliance
1 19 (19.19%) SLA
2 9 (9.09%) ISO/IEC 27001
3 5 (5.05%) GDPR
4 1 (1.01%) ISO 9001
4 1 (1.01%) ISO/IEC 20000
System Software
1 28 (28.28%) Active Directory
2 5 (5.05%) VMware Infrastructure
3 4 (4.04%) Firmware
3 4 (4.04%) Microsoft App-V
3 4 (4.04%) XenApp
3 4 (4.04%) XenDesktop
4 3 (3.03%) Hyper-V
5 2 (2.02%) BitLocker
5 2 (2.02%) Microsoft Virtual Server
5 2 (2.02%) Virtual Servers
6 1 (1.01%) Virtual Machines
6 1 (1.01%) vSphere
Systems Management
1 11 (11.11%) SCCM
2 6 (6.06%) Microsoft Intune
3 5 (5.05%) Systems Management Server (SMS)
4 4 (4.04%) AirWatch
4 4 (4.04%) IBM BigFix
4 4 (4.04%) ServiceCenter
5 2 (2.02%) McAfee ePO
5 2 (2.02%) SCSM
5 2 (2.02%) SolarWinds Orion
6 1 (1.01%) FortiGate
6 1 (1.01%) SCOM
6 1 (1.01%) Single Sign-On
Vendors
1 35 (35.35%) Microsoft
2 15 (15.15%) ServiceNow
3 11 (11.11%) Remedy
4 9 (9.09%) Apple
4 9 (9.09%) Citrix
5 8 (8.08%) MobileIron
6 7 (7.07%) HP
7 5 (5.05%) Peregrine
7 5 (5.05%) Samsung
7 5 (5.05%) VMware
8 4 (4.04%) Adobe
8 4 (4.04%) Altiris
8 4 (4.04%) Bomgar
8 4 (4.04%) Fortinet
8 4 (4.04%) IBM
8 4 (4.04%) Ivanti
8 4 (4.04%) Juniper
8 4 (4.04%) WorldPay
9 3 (3.03%) Cisco
9 3 (3.03%) SAP