The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 23 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England / East of England
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 185 194 221
Rank change year-on-year +9 +27  
Permanent jobs citing ITSM 70 60 73
As % of all permanent IT jobs advertised in the East of England 1.13% 0.88% 0.89%
As % of the Processes & Methodologies category 1.28% 1.01% 1.03%
Number of salaries quoted 59 43 38
Median salary £50,000 £48,500 £45,000
Median salary % change year-on-year +3.09% +7.77%  
90% offered a salary of more than £34,000 £37,500 £35,000
10% offered a salary of more than £60,000 £61,500 £67,500
UK excluding London median salary £47,000 £42,500 £42,500
% change year-on-year +10.58% -  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process and methodology skills.

Process & Methodology Skills
East of England
Permanent job vacancies with a requirement for process and methodology skills 5461 5969 7107
As % of all permanent IT job vacancies advertised in the East of England 88.14% 87.71% 86.22%
Number of salaries quoted 4403 4998 5822
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the East of England.

Salary trend for ITSM in the East of England

ITSM
Salary Histogram in the East of England

The salary distribution of IT jobs citing ITSM in the East of England over the 3 months to 23 June 2017.

Salary histogram for ITSM in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +41 23 £51,250 -19.60% 1
Essex +3 19 £55,000 -10.56% 1
Hertfordshire -11 13 £45,000 - 3
Cambridgeshire -26 8 £25,500 -47.42% 3
Suffolk +11 6 £48,000 +60.00%
Norfolk - 1 £42,500 -
ITSM
England

For the 6 months to 23 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for ITSM.

1 99 (84.62%) ITIL
2 73 (62.39%) Service Management
3 44 (37.61%) Service Delivery
4 28 (23.93%) Finance
5 24 (20.51%) Project Management
5 24 (20.51%) ITIL Certification
5 24 (20.51%) People Management
6 22 (18.80%) ServiceNow
6 22 (18.80%) Remedy ITSM
6 22 (18.80%) Remedy
7 19 (16.24%) Management Information System
7 19 (16.24%) Stakeholder Management
7 19 (16.24%) Incident Management
8 18 (15.38%) Configuration Management
9 17 (14.53%) Problem Management
10 16 (13.68%) Service Design
11 15 (12.82%) ITIL V3
11 15 (12.82%) Microsoft
12 14 (11.97%) Workflow
13 13 (11.11%) Change Management
13 13 (11.11%) Asset Management
13 13 (11.11%) Microsoft Excel
13 13 (11.11%) Performance Management
14 11 (9.40%) SAP
14 11 (9.40%) Release Management
14 11 (9.40%) SCCM
15 10 (8.55%) SCOM
15 10 (8.55%) Test Management
15 10 (8.55%) SolarWinds
15 10 (8.55%) SDLC

ITSM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.27%) Confluence
Applications
1 13 (11.11%) Microsoft Excel
2 8 (6.84%) Microsoft Office
3 2 (1.71%) Microsoft PowerPoint
3 2 (1.71%) MS Visio
Business Applications
1 22 (18.80%) Remedy ITSM
2 5 (4.27%) Remedy AR System
3 1 (0.85%) Oracle ERP
Cloud Services
1 1 (0.85%) Amazon AWS
Communications & Networking
1 3 (2.56%) Internet
2 2 (1.71%) Cisco Nexus
2 2 (1.71%) LAN
2 2 (1.71%) PBX
2 2 (1.71%) Remote Desktop
2 2 (1.71%) SAN
2 2 (1.71%) VLAN
2 2 (1.71%) WAN
2 2 (1.71%) Wi-Fi
2 2 (1.71%) Wireshark
Database & Business Intelligence
1 1 (0.85%) Big Data
1 1 (0.85%) BusinessObjects
Development Applications
1 5 (4.27%) JIRA
General
1 28 (23.93%) Finance
2 9 (7.69%) Legal
3 7 (5.98%) Law
4 4 (3.42%) Publishing
5 3 (2.56%) Pharmaceutical
5 3 (2.56%) Retail
6 2 (1.71%) Banking
7 1 (0.85%) Billing
7 1 (0.85%) Front Office
7 1 (0.85%) German Language
7 1 (0.85%) Marketing
Job Titles
1 36 (30.77%) Service Manager
2 35 (29.91%) IT Manager
3 18 (15.38%) Analyst
4 16 (13.68%) IT Services Manager
5 12 (10.26%) Service Desk Manager
6 10 (8.55%) Capacity Manager
7 8 (6.84%) Disaster Recovery Manager
7 8 (6.84%) Incident Manager
7 8 (6.84%) Performance Manager
7 8 (6.84%) Service Continuity Manager
8 7 (5.98%) Delivery Manager
8 7 (5.98%) Services Delivery Manager
9 6 (5.13%) Developer
9 6 (5.13%) ITIL Manager
9 6 (5.13%) Remedy Analyst
10 5 (4.27%) Analyst Developer
10 5 (4.27%) Business Analyst
10 5 (4.27%) IT Services Delivery Manager
10 5 (4.27%) Remedy Developer
11 4 (3.42%) Client Services Manager
Libraries, Frameworks & Software Standards
1 3 (2.56%) Middleware
1 3 (2.56%) SAP PI
1 3 (2.56%) Web Services
1 3 (2.56%) XML
Miscellaneous
1 19 (16.24%) Management Information System
2 8 (6.84%) CMDB
2 8 (6.84%) User Experience
3 4 (3.42%) Data Centre
4 3 (2.56%) Analytical Skills
4 3 (2.56%) Virtual Team
5 2 (1.71%) Computer Science
5 2 (1.71%) Enterprise Software
6 1 (0.85%) Blackberry
6 1 (0.85%) Driving Licence
6 1 (0.85%) Fat Client
6 1 (0.85%) Fintech
6 1 (0.85%) iPad
6 1 (0.85%) Mobile Banking
6 1 (0.85%) Mobile Computing
6 1 (0.85%) Smartphone
6 1 (0.85%) Thin Client
Operating Systems
1 4 (3.42%) Windows
2 2 (1.71%) Linux
3 1 (0.85%) Android
3 1 (0.85%) Unix
Processes & Methodologies
1 99 (84.62%) ITIL
2 73 (62.39%) Service Management
3 44 (37.61%) Service Delivery
4 24 (20.51%) People Management
4 24 (20.51%) Project Management
5 19 (16.24%) Incident Management
5 19 (16.24%) Stakeholder Management
6 18 (15.38%) Configuration Management
7 17 (14.53%) Problem Management
8 16 (13.68%) Service Design
9 15 (12.82%) ITIL V3
10 14 (11.97%) Workflow
11 13 (11.11%) Asset Management
11 13 (11.11%) Change Management
11 13 (11.11%) Performance Management
12 11 (9.40%) Release Management
13 10 (8.55%) SDLC
13 10 (8.55%) Test Management
13 10 (8.55%) Workflow Management
14 9 (7.69%) Risk Management
Programming Languages
1 2 (1.71%) SQL
2 1 (0.85%) C
2 1 (0.85%) JavaScript
2 1 (0.85%) VBA
Qualifications
1 24 (20.51%) ITIL Certification
2 7 (5.98%) Degree
3 4 (3.42%) CCNP
3 4 (3.42%) Cisco Certification
4 3 (2.56%) ISEB
5 2 (1.71%) CCIE
5 2 (1.71%) CCNA
5 2 (1.71%) CCSE
5 2 (1.71%) ITIL Foundation Certificate
5 2 (1.71%) JNCIP
5 2 (1.71%) MCP
5 2 (1.71%) MCSE
5 2 (1.71%) Microsoft Certification
6 1 (0.85%) DBS Check
6 1 (0.85%) SC Cleared
6 1 (0.85%) Security Cleared
Quality Assurance & Compliance
1 10 (8.55%) SLA
2 5 (4.27%) ISO/IEC 27001
3 3 (2.56%) ISO/IEC 20000
4 1 (0.85%) ISO 9001
4 1 (0.85%) PMO
4 1 (0.85%) QA
System Software
1 3 (2.56%) Active Directory
1 3 (2.56%) VMware Infrastructure
2 1 (0.85%) vSphere
2 1 (0.85%) XenApp
2 1 (0.85%) XenDesktop
Systems Management
1 11 (9.40%) SCCM
2 10 (8.55%) SCOM
3 1 (0.85%) ServiceCenter
Vendors
1 22 (18.80%) Remedy
1 22 (18.80%) ServiceNow
2 15 (12.82%) Microsoft
3 11 (9.40%) SAP
4 10 (8.55%) BMC
4 10 (8.55%) SolarWinds
5 5 (4.27%) Snow
6 4 (3.42%) HP
7 3 (2.56%) Cadence
7 3 (2.56%) Computacenter
7 3 (2.56%) Oracle
7 3 (2.56%) VMware
8 2 (1.71%) Aruba
8 2 (1.71%) CheckPoint
8 2 (1.71%) Cisco
8 2 (1.71%) Extreme Networks
8 2 (1.71%) F5
8 2 (1.71%) Juniper
8 2 (1.71%) Meraki
8 2 (1.71%) Ubiquiti
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Salary: to £65,000
Posted: 7 hours ago
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