Period
to 21 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > East of England
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 238 222 232
Rank change year-on-year -16 +10 +58
Permanent jobs citing ITSM 129 152 171
As % of all permanent IT jobs advertised in the East of England 1.03% 1.20% 1.15%
As % of the Processes & Methodologies category 1.17% 1.35% 1.32%
Number of salaries quoted 100 138 106
East of England median annual salary £42,000 £47,500 £53,750
Median salary % change year-on-year -11.58% -11.63% +53.57%
10th Percentile £22,000 £32,500 £28,125
90th Percentile £60,375 £72,000 £75,000
England median annual salary £50,000 £46,069 £45,000
% change year-on-year +8.53% +2.38% +2.27%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 11,015 11,269 12,957
As % of all permanent IT jobs advertised in the East of England 88.14% 88.88% 87.32%
Number of salaries quoted 8,917 9,170 10,468
East of England median annual salary £50,000 £45,025 £45,000
Median salary % change year-on-year +11.05% +0.06% -
10th Percentile £28,500 £27,500 £26,250
90th Percentile £71,250 £70,000 £68,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the East of England.

Salary trend for ITSM in the East of England

ITSM
Salary Histogram in the East of England

The salary distribution of IT jobs citing ITSM in the East of England over the 6 months to 21 February 2018.

Salary histogram for ITSM in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +40 75 £22,000 -56.44% 3
Cambridgeshire -33 19 £42,000 +5.00% 2
Bedfordshire +25 15 £42,000 -1.18% 4
Norfolk - 12 £75,000 - 1
Essex -65 8 £55,000 +10.00%
Suffolk +15 2 £26,500 -41.11% 1
ITSM
England

For the 6 months to 21 February 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for ITSM.

1 99 (76.74%) ITIL
1 99 (76.74%) Service Management
2 67 (51.94%) Windows
3 60 (46.51%) SLA
4 57 (44.19%) Microsoft
5 55 (42.64%) Problem Management
6 49 (37.98%) Microsoft Office
7 46 (35.66%) Business Intelligence
8 45 (34.88%) Management Information System
9 42 (32.56%) HP
10 41 (31.78%) Spreadsheet
10 41 (31.78%) Proactive Management
11 28 (21.71%) Security Cleared
12 24 (18.60%) SQL Server
13 22 (17.05%) Finance
14 18 (13.95%) Data Centre
15 16 (12.40%) SQL
16 14 (10.85%) Microsoft Azure
17 13 (10.08%) Office 365
17 13 (10.08%) Analytical Skills
17 13 (10.08%) Oracle
18 12 (9.30%) Active Directory
18 12 (9.30%) Vulnerability Management
19 11 (8.53%) Supplier Management
19 11 (8.53%) Service Delivery
19 11 (8.53%) T-SQL
19 11 (8.53%) Security Patching
20 10 (7.75%) Proactive Monitoring
20 10 (7.75%) Degree
21 9 (6.98%) Amazon AWS

ITSM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.88%) SharePoint
2 1 (0.78%) Exchange Server 2010
2 1 (0.78%) Exchange Server 2013
2 1 (0.78%) MS Exchange
Applications
1 49 (37.98%) Microsoft Office
2 41 (31.78%) Spreadsheet
3 6 (4.65%) Microsoft Excel
4 1 (0.78%) Microsoft PowerPoint
Business Applications
1 7 (5.43%) Remedy ITSM
2 4 (3.10%) SAP SRM
3 1 (0.78%) assyst
Cloud Services
1 14 (10.85%) Microsoft Azure
2 13 (10.08%) Office 365
3 9 (6.98%) Amazon AWS
4 5 (3.88%) Azure Active Directory
4 5 (3.88%) Cloud Computing
4 5 (3.88%) Yammer
5 4 (3.10%) IaaS
5 4 (3.10%) PaaS
5 4 (3.10%) SaaS
Communications & Networking
1 8 (6.20%) PBX
2 6 (4.65%) FTP
2 6 (4.65%) HTTP
3 5 (3.88%) SSL
4 3 (2.33%) Internet
4 3 (2.33%) SAN
5 2 (1.55%) LAN
5 2 (1.55%) MPLS
5 2 (1.55%) TCP/IP
5 2 (1.55%) WAN
6 1 (0.78%) ADSL
6 1 (0.78%) SMS
6 1 (0.78%) VLAN
6 1 (0.78%) VoIP
6 1 (0.78%) VPN
Database & Business Intelligence
1 24 (18.60%) SQL Server
2 9 (6.98%) SQL Server Integration Services
3 6 (4.65%) Oracle Database
4 5 (3.88%) SQL Server Reporting Services
5 4 (3.10%) Big Data
5 4 (3.10%) Data Warehouse
5 4 (3.10%) Microsoft Analysis Services
5 4 (3.10%) SQL Server Analysis Services
6 2 (1.55%) MySQL
6 2 (1.55%) PostgreSQL
6 2 (1.55%) Relational Database
7 1 (0.78%) Oracle Database 11g
7 1 (0.78%) Power BI
7 1 (0.78%) SQL Server 2008
7 1 (0.78%) SQL Server 2012
Development Applications
1 2 (1.55%) ProC
1 2 (1.55%) SQL Server Management Studio (SSMS)
General
1 22 (17.05%) Finance
2 5 (3.88%) Advertising
3 4 (3.10%) Legal
4 3 (2.33%) Banking
4 3 (2.33%) Retail
5 1 (0.78%) Manufacturing
Job Titles
1 67 (51.94%) Analyst
2 43 (33.33%) Service Analyst
3 41 (31.78%) Administrator
4 12 (9.30%) Service Manager
4 12 (9.30%) Support Analyst
5 11 (8.53%) Technical Manager
6 10 (7.75%) IT Analyst
6 10 (7.75%) IT Support
6 10 (7.75%) IT Support Analyst
7 7 (5.43%) Help Desk Analyst
7 7 (5.43%) Help Desk Support
7 7 (5.43%) Help Desk Support Analyst
8 5 (3.88%) 3rd Line Support
8 5 (3.88%) Database Analyst
8 5 (3.88%) Delivery Manager
8 5 (3.88%) Developer
8 5 (3.88%) IT Manager
8 5 (3.88%) Oracle Analyst
8 5 (3.88%) Services Delivery Manager
8 5 (3.88%) Support Engineer
Libraries, Frameworks & Software Standards
1 6 (4.65%) cXML
1 6 (4.65%) EDIFACT
1 6 (4.65%) IDoc
1 6 (4.65%) JDBC
1 6 (4.65%) JSON
1 6 (4.65%) SAP PI
1 6 (4.65%) SOAP
1 6 (4.65%) XML
1 6 (4.65%) XSLT
2 5 (3.88%) Middleware
3 4 (3.10%) OLE
4 2 (1.55%) Web Services
5 1 (0.78%) Flash
Miscellaneous
1 45 (34.88%) Management Information System
2 18 (13.95%) Data Centre
3 13 (10.08%) Analytical Skills
4 9 (6.98%) Enterprise Software
4 9 (6.98%) Virtual Team
5 4 (3.10%) Computer Science
5 4 (3.10%) Hybrid Cloud
5 4 (3.10%) Public Cloud
6 3 (2.33%) Driving Licence
6 3 (2.33%) Fintech
6 3 (2.33%) Mobile Banking
7 2 (1.55%) CMDB
8 1 (0.78%) Client/Server
8 1 (0.78%) Life Science
Operating Systems
1 67 (51.94%) Windows
2 7 (5.43%) Windows 7
2 7 (5.43%) Windows Server
3 6 (4.65%) Unix
3 6 (4.65%) Windows Server 2008
4 5 (3.88%) Apple iOS
4 5 (3.88%) Windows 10
4 5 (3.88%) Windows Server 2012
5 2 (1.55%) AIX
5 2 (1.55%) Linux
5 2 (1.55%) Solaris
5 2 (1.55%) Windows 8
Processes & Methodologies
1 99 (76.74%) ITIL
1 99 (76.74%) Service Management
2 55 (42.64%) Problem Management
3 46 (35.66%) Business Intelligence
4 41 (31.78%) Proactive Management
5 12 (9.30%) Vulnerability Management
6 11 (8.53%) Security Patching
6 11 (8.53%) Service Delivery
6 11 (8.53%) Supplier Management
7 10 (7.75%) Proactive Monitoring
8 9 (6.98%) Line Management
9 8 (6.20%) Asset Management
9 8 (6.20%) Change Management
9 8 (6.20%) Incident Management
9 8 (6.20%) IT Asset Management
9 8 (6.20%) IT Strategy
9 8 (6.20%) Stakeholder Management
10 7 (5.43%) B2B
10 7 (5.43%) Information Security
10 7 (5.43%) Project Management
Programming Languages
1 16 (12.40%) SQL
2 11 (8.53%) T-SQL
3 8 (6.20%) Java
4 6 (4.65%) PL/SQL
4 6 (4.65%) Shell Script
4 6 (4.65%) XPath
4 6 (4.65%) XQuery
5 4 (3.10%) C
6 1 (0.78%) R
6 1 (0.78%) VBA
Qualifications
1 28 (21.71%) Security Cleared
2 10 (7.75%) Degree
3 9 (6.98%) CCNA
3 9 (6.98%) Cisco Certification
4 8 (6.20%) DV Cleared
4 8 (6.20%) SC Cleared
5 7 (5.43%) ITIL Foundation Certificate
6 6 (4.65%) ITIL Certification
6 6 (4.65%) Microsoft Certification
7 5 (3.88%) CCNP
7 5 (3.88%) MCP
7 5 (3.88%) MCSE
8 3 (2.33%) DBS Check
9 1 (0.78%) ISEB
Quality Assurance & Compliance
1 60 (46.51%) SLA
2 6 (4.65%) RosettaNet
3 3 (2.33%) ISO 9001
3 3 (2.33%) ISO/IEC 20000
3 3 (2.33%) ISO/IEC 27001
4 1 (0.78%) GxP
4 1 (0.78%) HIPAA
4 1 (0.78%) PCI DSS
4 1 (0.78%) QA
4 1 (0.78%) Sarbanes-Oxley
System Software
1 12 (9.30%) Active Directory
2 5 (3.88%) Microsoft App-V
2 5 (3.88%) XenApp
2 5 (3.88%) XenDesktop
3 1 (0.78%) Hyper-V
3 1 (0.78%) Virtual Servers
3 1 (0.78%) VMware Infrastructure
Systems Management
1 5 (3.88%) AirWatch
1 5 (3.88%) IBM BigFix
1 5 (3.88%) SCCM
2 1 (0.78%) SCOM
Vendors
1 57 (44.19%) Microsoft
2 42 (32.56%) HP
3 13 (10.08%) Oracle
4 7 (5.43%) Remedy
5 6 (4.65%) SAP
5 6 (4.65%) VMware
6 5 (3.88%) Altiris
6 5 (3.88%) Ivanti
6 5 (3.88%) MobileIron
7 4 (3.10%) EMC
7 4 (3.10%) Huawei
7 4 (3.10%) NetApp
8 3 (2.33%) ServiceNow
9 2 (1.55%) Citrix
10 1 (0.78%) arcserve
10 1 (0.78%) BMC
10 1 (0.78%) CA
10 1 (0.78%) Cadence
10 1 (0.78%) Cisco