Period
to 24 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 24 May 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > East of England
6 months to
24 May 2018
Same period 2017 Same period 2016
Rank 281 259 248
Rank change year-on-year -22 -11 +22
Permanent jobs citing ITSM 82 103 144
As % of all permanent IT jobs advertised in the East of England 0.66% 0.85% 1.01%
As % of the Processes & Methodologies category 0.74% 0.95% 1.13%
Number of salaries quoted 61 75 87
East of England median annual salary £42,000 £50,000 £55,000
Median salary % change year-on-year -16.00% -9.09% +10.00%
10th Percentile £22,000 £36,250 £35,250
90th Percentile £55,000 £72,000 £80,000
England median annual salary £49,500 £49,250 £47,500
% change year-on-year +0.51% +3.68% -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 11,061 10,847 12,792
As % of all permanent IT jobs advertised in the East of England 89.12% 89.31% 89.59%
Number of salaries quoted 8,428 8,750 10,363
East of England median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - +2.27%
10th Percentile £27,500 £26,750 £26,250
90th Percentile £72,150 £67,500 £67,500
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the East of England.

Salary trend for ITSM in the East of England

ITSM
Salary Histogram in the East of England

The salary distribution of IT jobs citing ITSM in the East of England over the 6 months to 24 May 2018.

Salary histogram for ITSM in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 6 months to 24 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +9 45 £22,000 -56.00% 2
Cambridgeshire -19 15 £42,000 +64.71% 5
Bedfordshire -8 12 £42,000 -16.00% 1
Norfolk - 7 £75,000 - 1
Essex -17 5 £55,000 -11.65%
ITSM
England

For the 6 months to 24 May 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for ITSM.

1 67 (81.71%) ITIL
2 61 (74.39%) Service Management
3 46 (56.10%) Windows
4 43 (52.44%) SLA
5 37 (45.12%) Problem Management
6 34 (41.46%) Microsoft
6 34 (41.46%) Microsoft Office
7 32 (39.02%) Management Information System
8 31 (37.80%) HP
9 30 (36.59%) Business Intelligence
10 27 (32.93%) Spreadsheet
10 27 (32.93%) Proactive Management
11 18 (21.95%) Problem-Solving
12 17 (20.73%) SQL Server
13 16 (19.51%) Security Cleared
14 14 (17.07%) Finance
15 13 (15.85%) Service Delivery
15 13 (15.85%) Office 365
16 12 (14.63%) Windows 7
17 11 (13.41%) Active Directory
18 10 (12.20%) SQL
19 9 (10.98%) Oracle
19 9 (10.98%) Microsoft Excel
19 9 (10.98%) MobileIron
19 9 (10.98%) Data Centre
19 9 (10.98%) Windows 10
20 8 (9.76%) Analytical Skills
20 8 (9.76%) Remedy ITSM
20 8 (9.76%) Remedy
21 7 (8.54%) Change Management

ITSM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (7.32%) SharePoint
2 5 (6.10%) MS Exchange
3 1 (1.22%) SharePoint 2013
Applications
1 34 (41.46%) Microsoft Office
2 27 (32.93%) Spreadsheet
3 9 (10.98%) Microsoft Excel
4 5 (6.10%) Microsoft PowerPoint
5 4 (4.88%) Acrobat
5 4 (4.88%) Microsoft Project
5 4 (4.88%) MS Visio
Business Applications
1 8 (9.76%) Remedy ITSM
2 1 (1.22%) assyst
Cloud Services
1 13 (15.85%) Office 365
2 6 (7.32%) Amazon AWS
2 6 (7.32%) Cloud Computing
2 6 (7.32%) Microsoft Azure
3 5 (6.10%) Azure Active Directory
3 5 (6.10%) Yammer
4 1 (1.22%) Mimecast
Communications & Networking
1 5 (6.10%) Internet
2 4 (4.88%) Remote Desktop
2 4 (4.88%) VPN
2 4 (4.88%) WebEx
3 2 (2.44%) TCP/IP
4 1 (1.22%) 4G
4 1 (1.22%) Ethernet
4 1 (1.22%) FTP
4 1 (1.22%) HTTP
4 1 (1.22%) Intranet
4 1 (1.22%) SSL
4 1 (1.22%) Wi-Fi
Database & Business Intelligence
1 17 (20.73%) SQL Server
2 7 (8.54%) SQL Server Integration Services
3 6 (7.32%) Oracle Database
4 3 (3.66%) SQL Server Reporting Services
5 2 (2.44%) Data Warehouse
5 2 (2.44%) Microsoft Analysis Services
5 2 (2.44%) MySQL
5 2 (2.44%) PostgreSQL
5 2 (2.44%) Relational Database
5 2 (2.44%) SQL Server Analysis Services
6 1 (1.22%) MS Access
6 1 (1.22%) Power BI
Development Applications
1 2 (2.44%) ProC
1 2 (2.44%) SQL Server Management Studio (SSMS)
General
1 14 (17.07%) Finance
2 6 (7.32%) Advertising
3 4 (4.88%) Marketing
4 3 (3.66%) Legal
5 2 (2.44%) Banking
6 1 (1.22%) Brand Awareness
6 1 (1.22%) Retail
6 1 (1.22%) Telecoms
Job Titles
1 37 (45.12%) Analyst
2 29 (35.37%) Service Analyst
3 27 (32.93%) Administrator
4 10 (12.20%) Service Manager
5 6 (7.32%) Technical Manager
5 6 (7.32%) Vulnerability Management Manager
6 4 (4.88%) Applications Support
6 4 (4.88%) Database Analyst
6 4 (4.88%) IT Support
6 4 (4.88%) Oracle Analyst
6 4 (4.88%) SQL Analyst
6 4 (4.88%) SQL Server Analyst
6 4 (4.88%) Support Analyst
7 3 (3.66%) Delivery Manager
7 3 (3.66%) Developer
7 3 (3.66%) Senior Applications Support
7 3 (3.66%) Services Delivery Manager
8 2 (2.44%) Business Intelligence Developer
8 2 (2.44%) Data Centre Engineer
8 2 (2.44%) Desktop Analyst
Libraries, Frameworks & Software Standards
1 4 (4.88%) CSS
2 2 (2.44%) Web Services
3 1 (1.22%) cXML
3 1 (1.22%) EDIFACT
3 1 (1.22%) IDoc
3 1 (1.22%) JDBC
3 1 (1.22%) JSON
3 1 (1.22%) SAP PI
3 1 (1.22%) SOAP
3 1 (1.22%) XML
3 1 (1.22%) XSLT
Miscellaneous
1 32 (39.02%) Management Information System
2 9 (10.98%) Data Centre
3 8 (9.76%) Analytical Skills
4 5 (6.10%) Enterprise Software
5 4 (4.88%) Driving Licence
5 4 (4.88%) iPad
6 3 (3.66%) Self-Motivation
7 2 (2.44%) CMDB
7 2 (2.44%) Fintech
7 2 (2.44%) Mobile Banking
8 1 (1.22%) Client/Server
8 1 (1.22%) Foreign Exchange (FX)
8 1 (1.22%) Virtual Team
Operating Systems
1 46 (56.10%) Windows
2 12 (14.63%) Windows 7
3 9 (10.98%) Windows 10
4 5 (6.10%) Apple iOS
5 4 (4.88%) Mac OS
5 4 (4.88%) Windows 2000
5 4 (4.88%) Windows XP
6 2 (2.44%) AIX
6 2 (2.44%) Linux
6 2 (2.44%) Solaris
6 2 (2.44%) Windows 8
6 2 (2.44%) Windows Server 2008
6 2 (2.44%) Windows Server 2012
7 1 (1.22%) Unix
7 1 (1.22%) Windows Server
Processes & Methodologies
1 67 (81.71%) ITIL
2 61 (74.39%) Service Management
3 37 (45.12%) Problem Management
4 30 (36.59%) Business Intelligence
5 27 (32.93%) Proactive Management
6 18 (21.95%) Problem-Solving
7 13 (15.85%) Service Delivery
8 7 (8.54%) Change Management
8 7 (8.54%) Vulnerability Management
9 6 (7.32%) Incident Management
9 6 (7.32%) Performance Tuning
9 6 (7.32%) Security Patching
9 6 (7.32%) Supplier Management
10 5 (6.10%) Information Security
10 5 (6.10%) ITIL V3
10 5 (6.10%) Line Management
10 5 (6.10%) Proactive Monitoring
10 5 (6.10%) Stakeholder Management
10 5 (6.10%) Statistics
11 4 (4.88%) People Management
Programming Languages
1 10 (12.20%) SQL
2 4 (4.88%) T-SQL
3 3 (3.66%) Java
4 1 (1.22%) PL/SQL
4 1 (1.22%) Shell Script
4 1 (1.22%) VBA
4 1 (1.22%) XPath
4 1 (1.22%) XQuery
Qualifications
1 16 (19.51%) Security Cleared
2 7 (8.54%) Degree
3 5 (6.10%) MCP
3 5 (6.10%) MCSE
3 5 (6.10%) Microsoft Certification
4 4 (4.88%) DBS Check
4 4 (4.88%) ITIL Certification
5 1 (1.22%) CCNA
5 1 (1.22%) CCNP
5 1 (1.22%) Cisco Certification
5 1 (1.22%) ITIL Foundation Certificate
5 1 (1.22%) SC Cleared
Quality Assurance & Compliance
1 43 (52.44%) SLA
2 5 (6.10%) ISO/IEC 20000
3 4 (4.88%) ISO 9001
3 4 (4.88%) ISO/IEC 27001
4 1 (1.22%) RosettaNet
System Software
1 11 (13.41%) Active Directory
2 5 (6.10%) Microsoft App-V
2 5 (6.10%) XenApp
2 5 (6.10%) XenDesktop
3 1 (1.22%) Virtual Machines
3 1 (1.22%) vSphere
Systems Management
1 5 (6.10%) AirWatch
1 5 (6.10%) IBM BigFix
1 5 (6.10%) SCCM
2 4 (4.88%) Microsoft Intune
2 4 (4.88%) ServiceCenter
2 4 (4.88%) Systems Management Server (SMS)
Vendors
1 34 (41.46%) Microsoft
2 31 (37.80%) HP
3 9 (10.98%) MobileIron
3 9 (10.98%) Oracle
4 8 (9.76%) Remedy
5 7 (8.54%) ServiceNow
6 5 (6.10%) Altiris
6 5 (6.10%) Ivanti
7 4 (4.88%) Adobe
7 4 (4.88%) Bomgar
7 4 (4.88%) Peregrine
8 1 (1.22%) BMC
8 1 (1.22%) CA
8 1 (1.22%) Capita
8 1 (1.22%) SAP
8 1 (1.22%) VMware