Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > East of England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 216 176 239
Rank change year-on-year -40 +63 +89
Permanent jobs citing ITSM 136 206 162
As % of all permanent IT jobs advertised in the East of England 1.13% 1.57% 1.06%
As % of the Processes & Methodologies category 1.28% 1.77% 1.21%
Number of salaries quoted 105 191 100
East of England median annual salary £45,000 £46,000 £50,000
Median salary % change year-on-year -2.17% -8.00% +66.67%
10th Percentile £22,000 £32,500 £25,896
90th Percentile £65,000 £63,250 £75,000
England median annual salary £47,500 £46,000 £45,000
% change year-on-year +3.26% +2.22% +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 10619 11647 13396
As % of all permanent IT jobs advertised in the East of England 88.00% 88.66% 87.24%
Number of salaries quoted 8623 9596 11015
East of England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +4.65%
10th Percentile £27,500 £26,750 £26,250
90th Percentile £70,000 £70,000 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the East of England.

Salary trend for ITSM in the East of England

ITSM
Salary Histogram in the East of England

The salary distribution of IT jobs citing ITSM in the East of England over the 6 months to 24 November 2017.

Salary histogram for ITSM in the East of England

ITSM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East of England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -2 51 £27,000 -46.00% 5
Cambridgeshire -43 25 £65,000 +62.50% 1
Bedfordshire +22 24 £50,000 +5.26% 1
Essex -25 23 £46,250 -7.50%
Suffolk +21 7 £48,000 -3.03%
Norfolk - 7 £63,750 - 3
ITSM
England

For the 6 months to 24 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for ITSM.

1 110 (80.88%) ITIL
2 104 (76.47%) Service Management
3 46 (33.82%) SLA
4 44 (32.35%) Microsoft
5 38 (27.94%) Windows
6 34 (25.00%) Problem Management
7 32 (23.53%) Service Delivery
8 31 (22.79%) Finance
9 30 (22.06%) Management Information System
10 29 (21.32%) Microsoft Office
11 28 (20.59%) Data Centre
12 26 (19.12%) Service Design
13 23 (16.91%) Business Intelligence
14 22 (16.18%) HP
15 21 (15.44%) Stakeholder Management
15 21 (15.44%) Spreadsheet
15 21 (15.44%) Proactive Management
16 19 (13.97%) ITIL V3
17 18 (13.24%) Security Cleared
18 17 (12.50%) Asset Management
19 15 (11.03%) Incident Management
20 14 (10.29%) Business Development
20 14 (10.29%) Microsoft Excel
20 14 (10.29%) Collaborative Working
21 13 (9.56%) IT Asset Management
21 13 (9.56%) Change Management
21 13 (9.56%) Statistics
21 13 (9.56%) Mentoring
22 12 (8.82%) PBX
22 12 (8.82%) ITIL Certification

ITSM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.47%) Confluence
1 2 (1.47%) Exchange Server 2010
1 2 (1.47%) MS Exchange
2 1 (0.74%) Apache Pig
2 1 (0.74%) Apache Spark
2 1 (0.74%) Exchange Server 2013
2 1 (0.74%) IIS
2 1 (0.74%) SharePoint
2 1 (0.74%) Skype for Business
Applications
1 29 (21.32%) Microsoft Office
2 21 (15.44%) Spreadsheet
3 14 (10.29%) Microsoft Excel
4 9 (6.62%) Microsoft PowerPoint
Business Applications
1 11 (8.09%) Remedy ITSM
2 4 (2.94%) SAP SRM
3 2 (1.47%) Oracle ERP
Cloud Services
1 8 (5.88%) Microsoft Azure
2 7 (5.15%) Amazon AWS
3 5 (3.68%) Office 365
4 4 (2.94%) IaaS
4 4 (2.94%) PaaS
4 4 (2.94%) SaaS
5 1 (0.74%) Cloud Computing
Communications & Networking
1 12 (8.82%) PBX
2 9 (6.62%) SMS
3 5 (3.68%) FTP
3 5 (3.68%) HTTP
3 5 (3.68%) Internet
3 5 (3.68%) SAN
4 4 (2.94%) LAN
4 4 (2.94%) SSL
4 4 (2.94%) WAN
5 3 (2.21%) VLAN
6 2 (1.47%) MPLS
7 1 (0.74%) ADSL
7 1 (0.74%) Remote Desktop
7 1 (0.74%) VoIP
7 1 (0.74%) VPN
Database & Business Intelligence
1 9 (6.62%) SQL Server
2 5 (3.68%) Big Data
3 2 (1.47%) Data Warehouse
3 2 (1.47%) Microsoft Analysis Services
3 2 (1.47%) Oracle Database
3 2 (1.47%) SQL Server Analysis Services
3 2 (1.47%) SQL Server Integration Services
3 2 (1.47%) SQL Server Reporting Services
4 1 (0.74%) Apache Hive
4 1 (0.74%) BusinessObjects
4 1 (0.74%) Hadoop
4 1 (0.74%) HBase
4 1 (0.74%) Mahout
4 1 (0.74%) Oracle Database 11g
4 1 (0.74%) SQL Server 2008
4 1 (0.74%) SQL Server 2012
Development Applications
1 2 (1.47%) JIRA
General
1 31 (22.79%) Finance
2 7 (5.15%) Retail
3 2 (1.47%) Law
3 2 (1.47%) Legal
4 1 (0.74%) Advertising
4 1 (0.74%) Banking
4 1 (0.74%) Manufacturing
Job Titles
1 43 (31.62%) Analyst
2 26 (19.12%) Service Manager
3 22 (16.18%) Service Analyst
4 21 (15.44%) Administrator
4 21 (15.44%) Delivery Manager
5 19 (13.97%) Services Delivery Manager
6 13 (9.56%) IT Analyst
6 13 (9.56%) IT Manager
6 13 (9.56%) IT Support
7 12 (8.82%) IT Support Analyst
7 12 (8.82%) Support Analyst
8 11 (8.09%) Help Desk Analyst
8 11 (8.09%) Help Desk Support
8 11 (8.09%) Help Desk Support Analyst
9 7 (5.15%) IT Services Manager
9 7 (5.15%) Technical Manager
10 6 (4.41%) 3rd Line Support
10 6 (4.41%) 3rd Line Support Engineer
10 6 (4.41%) IT Services Delivery Manager
10 6 (4.41%) Support Engineer
Libraries, Frameworks & Software Standards
1 9 (6.62%) Flash
2 6 (4.41%) SAP PI
3 5 (3.68%) cXML
3 5 (3.68%) EDIFACT
3 5 (3.68%) IDoc
3 5 (3.68%) JDBC
3 5 (3.68%) JSON
3 5 (3.68%) Middleware
3 5 (3.68%) SOAP
3 5 (3.68%) XML
3 5 (3.68%) XSLT
4 4 (2.94%) OLE
5 1 (0.74%) Kafka
Miscellaneous
1 30 (22.06%) Management Information System
2 28 (20.59%) Data Centre
3 10 (7.35%) Analytical Skills
4 9 (6.62%) Virtual Team
5 8 (5.88%) Enterprise Software
6 5 (3.68%) Computer Science
7 4 (2.94%) Hybrid Cloud
7 4 (2.94%) Public Cloud
8 2 (1.47%) Fintech
9 1 (0.74%) CMDB
9 1 (0.74%) Driving Licence
9 1 (0.74%) iSeries
9 1 (0.74%) Life Science
9 1 (0.74%) Mobile Banking
9 1 (0.74%) User Experience
Operating Systems
1 38 (27.94%) Windows
2 8 (5.88%) Windows Server
3 7 (5.15%) Unix
4 5 (3.68%) Windows Server 2008
5 4 (2.94%) Linux
5 4 (2.94%) Windows Server 2012
Processes & Methodologies
1 110 (80.88%) ITIL
2 104 (76.47%) Service Management
3 34 (25.00%) Problem Management
4 32 (23.53%) Service Delivery
5 26 (19.12%) Service Design
6 23 (16.91%) Business Intelligence
7 21 (15.44%) Proactive Management
7 21 (15.44%) Stakeholder Management
8 19 (13.97%) ITIL V3
9 17 (12.50%) Asset Management
10 15 (11.03%) Incident Management
11 14 (10.29%) Business Development
11 14 (10.29%) Collaborative Working
12 13 (9.56%) Change Management
12 13 (9.56%) IT Asset Management
12 13 (9.56%) Mentoring
12 13 (9.56%) Statistics
13 11 (8.09%) Financial Modelling
13 11 (8.09%) Information Security
14 10 (7.35%) Performance Management
Programming Languages
1 11 (8.09%) SQL
2 9 (6.62%) C
3 7 (5.15%) T-SQL
4 5 (3.68%) Java
4 5 (3.68%) PL/SQL
4 5 (3.68%) Shell Script
4 5 (3.68%) XPath
4 5 (3.68%) XQuery
5 1 (0.74%) Python
5 1 (0.74%) R
Qualifications
1 18 (13.24%) Security Cleared
2 12 (8.82%) ITIL Certification
3 11 (8.09%) DV Cleared
3 11 (8.09%) SC Cleared
4 10 (7.35%) CCNA
4 10 (7.35%) Cisco Certification
4 10 (7.35%) ISEB
5 8 (5.88%) Degree
5 8 (5.88%) ITIL Foundation Certificate
6 7 (5.15%) Microsoft Certification
7 6 (4.41%) CCNP
7 6 (4.41%) MCP
7 6 (4.41%) MCSE
8 1 (0.74%) A+ Certification
8 1 (0.74%) DBS Check
Quality Assurance & Compliance
1 46 (33.82%) SLA
2 5 (3.68%) ISO/IEC 27001
2 5 (3.68%) RosettaNet
3 2 (1.47%) ISO/IEC 20000
4 1 (0.74%) GxP
4 1 (0.74%) HIPAA
4 1 (0.74%) ISO 9001
4 1 (0.74%) PCI DSS
4 1 (0.74%) QA
4 1 (0.74%) Sarbanes-Oxley
System Software
1 7 (5.15%) Active Directory
2 3 (2.21%) VMware Infrastructure
3 1 (0.74%) Hyper-V
3 1 (0.74%) Virtual Servers
Systems Management
1 2 (1.47%) SCOM
Vendors
1 44 (32.35%) Microsoft
2 22 (16.18%) HP
3 11 (8.09%) Remedy
4 10 (7.35%) Cadence
5 9 (6.62%) Oracle
6 7 (5.15%) SAP
6 7 (5.15%) ServiceNow
6 7 (5.15%) VMware
7 5 (3.68%) NetApp
8 4 (2.94%) EMC
8 4 (2.94%) Huawei
9 3 (2.21%) Citrix
10 1 (0.74%) arcserve
10 1 (0.74%) Blue Prism
10 1 (0.74%) BMC
10 1 (0.74%) Cisco
10 1 (0.74%) ILOG
10 1 (0.74%) Intel
10 1 (0.74%) Red Hat