Service Desk Support Jobs in the East of England

Service Desk Support
England > East of England

The median Service Desk Support salary in the East of England is £27,548 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 216 220 266
Rank change year-on-year +4 +46 -78
Permanent jobs requiring a Service Desk Support 4 22 9
As % of all permanent jobs advertised in the East of England 0.066% 0.40% 0.14%
As % of the Job Titles category 0.070% 0.48% 0.15%
Number of salaries quoted 4 21 9
10th Percentile - £21,000 £19,000
25th Percentile £26,250 £21,500 £20,750
Median annual salary (50th Percentile) £27,548 £24,000 £23,500
Median % change year-on-year +14.78% +2.13% +17.50%
75th Percentile £29,188 £36,000 £27,750
90th Percentile £29,975 £52,500 £31,350
England median annual salary £28,048 £30,000 £27,000
% change year-on-year -6.51% +11.11% +12.50%

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,702 4,623 6,007
% of permanent jobs with a recognized job title 93.91% 84.28% 94.07%
Number of salaries quoted 4,350 2,305 2,894
10th Percentile £25,809 £26,250 £27,000
25th Percentile £31,250 £36,750 £35,750
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £63,750 £68,750 £65,000
90th Percentile £75,000 £83,750 £76,775
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Service Desk Support
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Support in the East of England

Service Desk Support
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Desk Support in the East of England.

Salary trend for Service Desk Support in the East of England

Service Desk Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the East of England region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Norfolk - 2 £27,500 -
Hertfordshire +17 1 £29,000 -24.68% 1
Bedfordshire - 1 £27,596 -
Service Desk Support
England

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 4 May 2024, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Service Desk Support in the job title.

1 4 (100.00%) Customer Service
2 3 (75.00%) VMware
3 2 (50.00%) Windows
3 2 (50.00%) ITSM
3 2 (50.00%) Commvault
3 2 (50.00%) Windows Server
3 2 (50.00%) Analytical Skills
3 2 (50.00%) Windows 10
3 2 (50.00%) JIRA
3 2 (50.00%) vSphere
3 2 (50.00%) Confluence
3 2 (50.00%) Windows Server 2016
3 2 (50.00%) Windows Server 2019
3 2 (50.00%) Social Skills
4 1 (25.00%) Inclusion and Diversity
4 1 (25.00%) ITIL
4 1 (25.00%) ITIL Foundation Certificate
4 1 (25.00%) Local Government
4 1 (25.00%) Incident Management
4 1 (25.00%) Content Management
4 1 (25.00%) Security Operations
4 1 (25.00%) Break/Fix
4 1 (25.00%) Configuration Management
4 1 (25.00%) Service Management
4 1 (25.00%) Management Information System
4 1 (25.00%) Stakeholder Management
4 1 (25.00%) Cisco
4 1 (25.00%) Microsoft
4 1 (25.00%) Dell
4 1 (25.00%) Citrix

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (50.00%) Confluence
Development Applications
1 2 (50.00%) JIRA
General
1 2 (50.00%) Analytical Skills
1 2 (50.00%) Social Skills
2 1 (25.00%) Inclusion and Diversity
2 1 (25.00%) Local Government
Miscellaneous
1 1 (25.00%) Management Information System
Operating Systems
1 2 (50.00%) Windows
1 2 (50.00%) Windows 10
1 2 (50.00%) Windows Server
1 2 (50.00%) Windows Server 2016
1 2 (50.00%) Windows Server 2019
Processes & Methodologies
1 4 (100.00%) Customer Service
2 2 (50.00%) ITSM
3 1 (25.00%) Break/Fix
3 1 (25.00%) Configuration Management
3 1 (25.00%) Content Management
3 1 (25.00%) Incident Management
3 1 (25.00%) ITIL
3 1 (25.00%) Security Operations
3 1 (25.00%) Service Management
3 1 (25.00%) Stakeholder Management
Qualifications
1 1 (25.00%) A+ Certification
1 1 (25.00%) ITIL Foundation Certificate
System Software
1 2 (50.00%) vSphere
Vendors
1 3 (75.00%) VMware
2 2 (50.00%) Commvault
3 1 (25.00%) Cisco
3 1 (25.00%) Citrix
3 1 (25.00%) Dell
3 1 (25.00%) Microsoft