Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK > Scotland
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 178 165 189
Rank change year-on-year -13 +24 +33
Permanent jobs citing ITSM 50 45 53
As % of all permanent IT jobs advertised in Scotland 0.89% 0.88% 0.82%
As % of the Processes & Methodologies category 0.98% 0.96% 0.91%
Number of salaries quoted 32 24 28
Scotland median annual salary £41,000 £50,000 £38,500
Median salary % change year-on-year -18.00% +29.87% -9.41%
10th Percentile £21,175 £31,250 £30,425
90th Percentile £52,000 £57,500 £54,750
UK median annual salary £47,500 £46,000 £45,000
% change year-on-year +3.26% +2.22% +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5126 4680 5852
As % of all permanent IT jobs advertised in Scotland 90.87% 91.37% 90.93%
Number of salaries quoted 3272 2839 3704
Scotland median annual salary £45,000 £44,500 £42,500
Median salary % change year-on-year +1.12% +4.71% +2.41%
10th Percentile £28,250 £28,250 £27,750
90th Percentile £66,250 £65,000 £63,750
UK median annual salary £50,000 £49,500 £47,500
% change year-on-year +1.01% +4.21% +5.56%

ITSM
Job Vacancy Trend in Scotland

Job postings citing ITSM as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for ITSM in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Scotland.

Salary trend for ITSM in Scotland

ITSM
Salary Histogram in Scotland

The salary distribution of IT jobs citing ITSM in Scotland over the 6 months to 20 November 2017.

Salary histogram for ITSM in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Scotland region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -11 27 £25,500 -49.00% 2
Glasgow -4 20 £40,000 - 5
West Dunbartonshire - 2 £44,000 -
ITSM
UK

For the 6 months to 20 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for ITSM.

1 39 (78.00%) Service Management
2 19 (38.00%) ServiceNow
3 18 (36.00%) ITIL
4 16 (32.00%) Finance
5 13 (26.00%) Workflow
6 12 (24.00%) Windows
7 11 (22.00%) XML
7 11 (22.00%) Performance Management
7 11 (22.00%) Application Performance Management
8 10 (20.00%) Analytics
8 10 (20.00%) JavaScript
9 9 (18.00%) HTML
9 9 (18.00%) CSS
9 9 (18.00%) SOAP
9 9 (18.00%) Web Services
9 9 (18.00%) Unix
9 9 (18.00%) BMC
9 9 (18.00%) Git (software)
9 9 (18.00%) REST
9 9 (18.00%) Ajax
9 9 (18.00%) Twitter Bootstrap
9 9 (18.00%) AngularJS
9 9 (18.00%) GitHub
9 9 (18.00%) Presales
10 8 (16.00%) CRM
11 7 (14.00%) Change Management
11 7 (14.00%) Service Design
12 6 (12.00%) Data Centre
12 6 (12.00%) People Management
12 6 (12.00%) Telecoms

ITSM
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (4.00%) Microsoft Office
Business Applications
1 3 (6.00%) Remedy ITSM
Cloud Services
1 9 (18.00%) GitHub
2 2 (4.00%) Office 365
Communications & Networking
1 4 (8.00%) SAN
2 3 (6.00%) Firewall
3 2 (4.00%) FTP
3 2 (4.00%) HTTP
3 2 (4.00%) HTTPS
3 2 (4.00%) NetScaler
3 2 (4.00%) SSL
3 2 (4.00%) Wireless
4 1 (2.00%) VoIP
Database & Business Intelligence
1 1 (2.00%) Data Warehouse
1 1 (2.00%) SQL Server
1 1 (2.00%) SQL Server Integration Services
Development Applications
1 9 (18.00%) Git (software)
2 1 (2.00%) JIRA
General
1 16 (32.00%) Finance
2 6 (12.00%) Telecoms
3 5 (10.00%) Banking
4 3 (6.00%) Retail Banking
5 2 (4.00%) Spanish Language
Job Titles
1 12 (24.00%) Analyst
2 9 (18.00%) Developer
2 9 (18.00%) Service Manager
2 9 (18.00%) ServiceNow Developer
3 5 (10.00%) Applications Support
4 4 (8.00%) Applications Support Analyst
4 4 (8.00%) IT Manager
4 4 (8.00%) Operations Analyst
4 4 (8.00%) Support Analyst
5 3 (6.00%) IT Services Manager
5 3 (6.00%) Service Management Specialist
5 3 (6.00%) Team Leader
5 3 (6.00%) Technical Leader
6 2 (4.00%) Business Manager
6 2 (4.00%) Enterprise Management Specialist
6 2 (4.00%) ITSM Specialist
6 2 (4.00%) Senior Data Warehouse Specialist
6 2 (4.00%) Senior Technician
6 2 (4.00%) Service Design Manager
6 2 (4.00%) Technical Operations Analyst
Libraries, Frameworks & Software Standards
1 11 (22.00%) XML
2 9 (18.00%) Ajax
2 9 (18.00%) AngularJS
2 9 (18.00%) CSS
2 9 (18.00%) HTML
2 9 (18.00%) REST
2 9 (18.00%) SOAP
2 9 (18.00%) Twitter Bootstrap
2 9 (18.00%) Web Services
3 2 (4.00%) EDI
3 2 (4.00%) EDIFACT
Miscellaneous
1 6 (12.00%) Data Centre
2 2 (4.00%) Analytical Skills
2 2 (4.00%) Computer Science
2 2 (4.00%) TRADACOMS
3 1 (2.00%) FMCG
Operating Systems
1 12 (24.00%) Windows
2 9 (18.00%) Unix
3 6 (12.00%) Linux
4 2 (4.00%) Windows Server 2012
5 1 (2.00%) Windows Server
Processes & Methodologies
1 39 (78.00%) Service Management
2 18 (36.00%) ITIL
3 13 (26.00%) Workflow
4 11 (22.00%) Application Performance Management
4 11 (22.00%) Performance Management
5 10 (20.00%) Analytics
6 9 (18.00%) Presales
7 8 (16.00%) CRM
8 7 (14.00%) Change Management
8 7 (14.00%) Service Design
9 6 (12.00%) Agile Software Development
9 6 (12.00%) Capacity Planning
9 6 (12.00%) People Management
10 4 (8.00%) Configuration Management
10 4 (8.00%) Continuous Improvement
10 4 (8.00%) Incident Management
10 4 (8.00%) ITIL V3
10 4 (8.00%) Mentoring
10 4 (8.00%) Practice Management
10 4 (8.00%) Trend Analysis
Programming Languages
1 10 (20.00%) JavaScript
2 6 (12.00%) SQL
3 4 (8.00%) Perl
3 4 (8.00%) PowerShell
4 2 (4.00%) ActionScript
4 2 (4.00%) ActionScript 2.0
4 2 (4.00%) ActionScript 3.0
5 1 (2.00%) Bash Shell
5 1 (2.00%) Java
Qualifications
1 3 (6.00%) Degree
2 2 (4.00%) CCIE
2 2 (4.00%) CCNA
2 2 (4.00%) CCNP
2 2 (4.00%) Cisco Certification
3 1 (2.00%) CISM
3 1 (2.00%) CISSP
3 1 (2.00%) ITIL Certification
Quality Assurance & Compliance
1 1 (2.00%) COBIT
1 1 (2.00%) ISO/IEC 27001
1 1 (2.00%) QA
1 1 (2.00%) SLA
System Software
1 4 (8.00%) Active Directory
1 4 (8.00%) VMware Infrastructure
2 2 (4.00%) XenApp
Systems Management
1 6 (12.00%) Nagios
1 6 (12.00%) SCOM
2 2 (4.00%) BMC PATROL
Vendors
1 19 (38.00%) ServiceNow
2 9 (18.00%) BMC
3 6 (12.00%) Citrix
4 5 (10.00%) AppDynamics
5 4 (8.00%) VMware
6 3 (6.00%) Microsoft
6 3 (6.00%) Remedy
7 2 (4.00%) CheckPoint
7 2 (4.00%) Cisco
7 2 (4.00%) NetApp
7 2 (4.00%) Peregrine