Period
to 22 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 22 September 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK > Scotland
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 152 180 166
Rank change year-on-year +28 -14 +29
Permanent jobs citing ITSM 76 45 66
As % of all permanent IT jobs advertised in Scotland 1.40% 0.81% 1.21%
As % of the Processes & Methodologies category 1.50% 0.88% 1.31%
Number of salaries quoted 60 27 37
Scotland median annual salary £28,899 £47,000 £40,000
Median salary % change year-on-year -38.51% +17.50% +1.27%
10th Percentile £20,525 £21,000 £31,250
90th Percentile £49,475 £60,000 £57,500
UK median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% -2.97%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,066 5,122 5,039
As % of all permanent IT jobs advertised in Scotland 93.07% 92.30% 92.61%
Number of salaries quoted 3,369 3,238 2,973
Scotland median annual salary £45,500 £44,000 £44,500
Median salary % change year-on-year +3.41% -1.12% +4.71%
10th Percentile £29,750 £28,250 £26,750
90th Percentile £70,000 £67,500 £65,000
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

ITSM
Job Vacancy Trend in Scotland

Job postings citing ITSM as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for ITSM in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Scotland.

Salary trend for ITSM in Scotland

ITSM
Salary Histogram in Scotland

The salary distribution of IT jobs citing ITSM in Scotland over the 6 months to 22 September 2018.

Salary histogram for ITSM in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Scotland region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +24 50 £23,000 -51.06% 1
Glasgow +2 21 £23,500 -41.25% 1
Dundee - 5 £30,000 -
North Lanarkshire - 3 £38,000 -
Argyll and Bute - 1 £27,500 -
Lanarkshire - 1 £46,000 -
Strathclyde - 1 £36,500 -
ITSM
UK

For the 6 months to 22 September 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for ITSM.

1 59 (77.63%) Service Management
2 49 (64.47%) ITIL
3 21 (27.63%) Windows
3 21 (27.63%) Problem-Solving
4 17 (22.37%) Service Delivery
5 16 (21.05%) Agile Software Development
6 15 (19.74%) Change Management
7 13 (17.11%) Finance
7 13 (17.11%) SQL Server
7 13 (17.11%) Windows Server
8 12 (15.79%) Stakeholder Management
8 12 (15.79%) Analytical Skills
9 11 (14.47%) Degree
9 11 (14.47%) Firewall
9 11 (14.47%) JBoss
10 10 (13.16%) JavaScript
10 10 (13.16%) Oracle
10 10 (13.16%) Microsoft
10 10 (13.16%) Continuous Improvement
11 9 (11.84%) Coaching
11 9 (11.84%) SLA
11 9 (11.84%) Active Directory
11 9 (11.84%) VoIP
11 9 (11.84%) CSS
11 9 (11.84%) HTML
11 9 (11.84%) Linux
11 9 (11.84%) Apache
12 8 (10.53%) Tomcat
12 8 (10.53%) IIS
12 8 (10.53%) NFS

ITSM
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (14.47%) JBoss
2 9 (11.84%) Apache
3 8 (10.53%) IIS
3 8 (10.53%) Tomcat
3 8 (10.53%) WebSphere
4 4 (5.26%) WebLogic
5 3 (3.95%) SharePoint
6 2 (2.63%) MS Exchange
7 1 (1.32%) BizTalk Server
Applications
1 2 (2.63%) Microsoft Excel
Business Applications
1 2 (2.63%) Remedy ITSM
2 1 (1.32%) Oracle Applications
Cloud Services
1 8 (10.53%) Office 365
2 5 (6.58%) Amazon AWS
2 5 (6.58%) Google Cloud Platform
2 5 (6.58%) Microsoft Azure
3 4 (5.26%) SaaS
Communications & Networking
1 11 (14.47%) Firewall
2 9 (11.84%) VoIP
3 8 (10.53%) DNS
3 8 (10.53%) iSCSI
3 8 (10.53%) SSH
3 8 (10.53%) TCP/IP
4 4 (5.26%) Broadband
5 1 (1.32%) VPN
Database & Business Intelligence
1 13 (17.11%) SQL Server
2 4 (5.26%) DB2
2 4 (5.26%) Relational Database
3 3 (3.95%) RDBMS
4 1 (1.32%) Oracle Reports
4 1 (1.32%) Power BI
Development Applications
1 3 (3.95%) Jenkins
2 2 (2.63%) JIRA
3 1 (1.32%) Ant
3 1 (1.32%) Cucumber
3 1 (1.32%) Eclipse
3 1 (1.32%) Hudson
3 1 (1.32%) JUnit
3 1 (1.32%) Selenium
3 1 (1.32%) Selenium IDE
3 1 (1.32%) Subversion
3 1 (1.32%) TortoiseSVN
3 1 (1.32%) WebDriver
General
1 13 (17.11%) Finance
2 6 (7.89%) German Language
3 3 (3.95%) Retail Banking
4 2 (2.63%) Law
4 2 (2.63%) Marketing
4 2 (2.63%) Military
5 1 (1.32%) Back Office
5 1 (1.32%) Retail
Job Titles
1 20 (26.32%) Analyst
2 10 (13.16%) Service Manager
2 10 (13.16%) Support Analyst
3 9 (11.84%) IT Manager
4 8 (10.53%) Applications Engineer
5 7 (9.21%) Applications Support
5 7 (9.21%) Applications Support Analyst
5 7 (9.21%) IT Services Manager
5 7 (9.21%) Service Desk Manager
6 6 (7.89%) Developer
6 6 (7.89%) Graduate
6 6 (7.89%) Graduate Developer
7 5 (6.58%) Service Analyst
8 4 (5.26%) Graduate Web Developer
8 4 (5.26%) IT Support
8 4 (5.26%) Security Manager
8 4 (5.26%) Service Desk Analyst
8 4 (5.26%) Team Leader
8 4 (5.26%) Web Developer
9 3 (3.95%) ITSM Consultant
Libraries, Frameworks & Software Standards
1 9 (11.84%) CSS
1 9 (11.84%) HTML
2 5 (6.58%) Dojo
2 5 (6.58%) EJB
2 5 (6.58%) jQuery
2 5 (6.58%) JSP
2 5 (6.58%) Servlets
3 4 (5.26%) AngularJS
3 4 (5.26%) EJB 3.0
3 4 (5.26%) Hibernate
3 4 (5.26%) J2EE
3 4 (5.26%) Java EE
4 2 (2.63%) JPA
4 2 (2.63%) LDAP
5 1 (1.32%) Ajax
5 1 (1.32%) REST
5 1 (1.32%) Software Packaging
Miscellaneous
1 12 (15.79%) Analytical Skills
2 7 (9.21%) Computer Science
3 5 (6.58%) Self-Motivation
4 3 (3.95%) Data Centre
4 3 (3.95%) Management Information System
5 2 (2.63%) Client/Server
5 2 (2.63%) Cyberthreat
5 2 (2.63%) Enterprise Software
5 2 (2.63%) Security Operations Centre
5 2 (2.63%) User Experience
6 1 (1.32%) CMDB
6 1 (1.32%) Mobile App
6 1 (1.32%) Replication
Operating Systems
1 21 (27.63%) Windows
2 13 (17.11%) Windows Server
3 9 (11.84%) Linux
4 5 (6.58%) Windows 7
5 4 (5.26%) Windows 8
6 2 (2.63%) Unix
7 1 (1.32%) Windows 10
Processes & Methodologies
1 59 (77.63%) Service Management
2 49 (64.47%) ITIL
3 21 (27.63%) Problem-Solving
4 17 (22.37%) Service Delivery
5 16 (21.05%) Agile Software Development
6 15 (19.74%) Change Management
7 12 (15.79%) Stakeholder Management
8 10 (13.16%) Continuous Improvement
9 9 (11.84%) Coaching
10 8 (10.53%) ITIL V3
10 8 (10.53%) Knowledge Management
10 8 (10.53%) Mentoring
11 7 (9.21%) Configuration Management
12 6 (7.89%) SOA
13 5 (6.58%) Antivirus Management
13 5 (6.58%) Asset Management
13 5 (6.58%) Mobile Device Management
13 5 (6.58%) Scrum
14 4 (5.26%) SDLC
14 4 (5.26%) User Stories
Programming Languages
1 10 (13.16%) JavaScript
2 6 (7.89%) SQL
3 4 (5.26%) Java
4 3 (3.95%) Bash Shell
4 3 (3.95%) PowerShell
5 2 (2.63%) Bourne shell
5 2 (2.63%) Korn
6 1 (1.32%) Groovy
6 1 (1.32%) Perl
6 1 (1.32%) PL/SQL
Qualifications
1 11 (14.47%) Degree
2 8 (10.53%) Microsoft Certification
3 7 (9.21%) Computer Science Degree
3 7 (9.21%) ITIL Certification
3 7 (9.21%) MCSE
4 6 (7.89%) ITIL Foundation Certificate
5 5 (6.58%) A+ Certification
5 5 (6.58%) CISM
5 5 (6.58%) CISSP
5 5 (6.58%) MCP
6 2 (2.63%) MCSA
7 1 (1.32%) CCNA
7 1 (1.32%) Cisco Certification
7 1 (1.32%) HND
7 1 (1.32%) ISTQB
7 1 (1.32%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (11.84%) SLA
2 3 (3.95%) COBIT
2 3 (3.95%) ISO/IEC 27001
3 1 (1.32%) Disclosure Scotland
System Software
1 9 (11.84%) Active Directory
2 8 (10.53%) NFS
2 8 (10.53%) Samba
3 1 (1.32%) VMware Infrastructure
Systems Management
1 2 (2.63%) SCCM
1 2 (2.63%) Trend Micro Deep Security
2 1 (1.32%) MaaS360
2 1 (1.32%) Microsoft Intune
Vendors
1 10 (13.16%) Microsoft
1 10 (13.16%) Oracle
2 6 (7.89%) ServiceNow
3 2 (2.63%) BMC
3 2 (2.63%) CheckPoint
3 2 (2.63%) Citrix
3 2 (2.63%) Palo Alto
3 2 (2.63%) Remedy
3 2 (2.63%) Sun
3 2 (2.63%) Trend Micro
3 2 (2.63%) VMware
4 1 (1.32%) Adobe
4 1 (1.32%) Altiris
4 1 (1.32%) AppDynamics
4 1 (1.32%) Cisco
4 1 (1.32%) Red Hat
4 1 (1.32%) Sophos
4 1 (1.32%) Splunk
4 1 (1.32%) Symantec
4 1 (1.32%) Veeam