Period
to 19 August 2019

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 August 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK > Scotland
6 months to
19 Aug 2019
Same period 2018 Same period 2017
Rank 177 165 174
Rank change year-on-year -12 +9 -5
Permanent jobs citing ITSM 41 71 47
As % of all permanent IT jobs advertised in Scotland 0.79% 1.30% 0.88%
As % of the Processes & Methodologies category 0.85% 1.38% 0.94%
Number of salaries quoted 29 56 29
Scotland median annual salary £50,000 £27,750 £47,500
Median salary % change year-on-year +80.18% -41.58% +18.75%
10th Percentile £35,170 £19,750 £23,250
90th Percentile £95,000 £48,250 £59,000
UK median annual salary £52,500 £46,500 £47,500
% change year-on-year +12.90% -2.11% -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 4,830 5,144 4,992
As % of all permanent IT jobs advertised in Scotland 93.39% 94.06% 92.96%
Number of salaries quoted 3,060 3,439 3,113
Scotland median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% -2.22%
10th Percentile £29,750 £29,750 £28,250
90th Percentile £72,000 £70,000 £68,250
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

ITSM
Job Vacancy Trend in Scotland

Job postings citing ITSM as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for ITSM in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Scotland.

Salary trend for ITSM in Scotland

ITSM
Salary Histogram in Scotland

The salary distribution of IT jobs citing ITSM in Scotland over the 6 months to 19 August 2019.

Salary histogram for ITSM in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Scotland region over the 6 months to 19 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -34 21 £47,500 +106.52% 5
Glasgow +22 14 £57,000 +147.83%
Aberdeen - 3 £95,000 -
West Lothian - 2 £43,000 -
Stirling - 1 - -
ITSM
UK

For the 6 months to 19 August 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for ITSM.

1 24 (58.54%) Service Management
2 16 (39.02%) ITIL
2 16 (39.02%) Analytics
2 16 (39.02%) SDLC
2 16 (39.02%) Presales
3 12 (29.27%) Cybersecurity
4 11 (26.83%) Data Analytics
4 11 (26.83%) Security Cleared
4 11 (26.83%) Data Centre
4 11 (26.83%) Technical Leadership
5 10 (24.39%) ServiceNow
5 10 (24.39%) Change Management
6 9 (21.95%) Service Delivery
7 7 (17.07%) ITIL V3
8 6 (14.63%) Microsoft
8 6 (14.63%) JavaScript
8 6 (14.63%) HTML
8 6 (14.63%) IT Strategy
9 5 (12.20%) Java
9 5 (12.20%) SLA
10 4 (9.76%) Finance
10 4 (9.76%) Asset Management
10 4 (9.76%) Configuration Management
10 4 (9.76%) CSS
10 4 (9.76%) SOAP
10 4 (9.76%) D3.js
10 4 (9.76%) User Experience
10 4 (9.76%) AngularJS
10 4 (9.76%) Twitter Bootstrap
10 4 (9.76%) Enterprise Software

ITSM
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (7.32%) Microsoft Excel
2 1 (2.44%) Microsoft PowerPoint
2 1 (2.44%) Microsoft Project
Business Applications
1 1 (2.44%) Remedy ITSM
Cloud Services
1 2 (4.88%) Microsoft Azure
2 1 (2.44%) Office 365
Communications & Networking
1 2 (4.88%) Network Security
Database & Business Intelligence
1 2 (4.88%) Data Warehouse
1 2 (4.88%) QlikView
1 2 (4.88%) Relational Database
1 2 (4.88%) SQL Server
1 2 (4.88%) SQL Server Integration Services
1 2 (4.88%) SQL Server Reporting Services
Development Applications
1 1 (2.44%) Jenkins
1 1 (2.44%) JIRA
General
1 4 (9.76%) Finance
2 3 (7.32%) Public Sector
3 2 (4.88%) German Language
3 2 (4.88%) Manufacturing
4 1 (2.44%) Banking
4 1 (2.44%) Marketing
4 1 (2.44%) Retail
4 1 (2.44%) Telecoms
Job Titles
1 12 (29.27%) Architect
2 11 (26.83%) Solutions Architect
3 9 (21.95%) Analyst
4 8 (19.51%) Senior Architect
4 8 (19.51%) Senior Solutions Architect
5 7 (17.07%) Developer
6 6 (14.63%) Delivery Manager
6 6 (14.63%) Service Manager
7 5 (12.20%) Service Delivery Manager
8 4 (9.76%) Business Analyst
8 4 (9.76%) Senior Developer
8 4 (9.76%) Senior Software Developer
8 4 (9.76%) Software Developer
9 3 (7.32%) Configuration Analyst
10 2 (4.88%) Business Intelligence Developer
10 2 (4.88%) ITIL Consultant
10 2 (4.88%) ITSM Consultant
10 2 (4.88%) Network Team Leader
10 2 (4.88%) Team Leader
10 2 (4.88%) Technical Team Leader
Libraries, Frameworks & Software Standards
1 6 (14.63%) HTML
2 4 (9.76%) Ajax
2 4 (9.76%) AngularJS
2 4 (9.76%) CSS
2 4 (9.76%) D3.js
2 4 (9.76%) REST
2 4 (9.76%) SOAP
2 4 (9.76%) Twitter Bootstrap
Miscellaneous
1 11 (26.83%) Data Centre
2 4 (9.76%) Enterprise Software
2 4 (9.76%) User Experience
3 3 (7.32%) CMDB
4 1 (2.44%) Mainframe
4 1 (2.44%) Mobile Banking
4 1 (2.44%) PMI
Processes & Methodologies
1 24 (58.54%) Service Management
2 16 (39.02%) Analytics
2 16 (39.02%) ITIL
2 16 (39.02%) Presales
2 16 (39.02%) SDLC
3 12 (29.27%) Cybersecurity
4 11 (26.83%) Data Analytics
4 11 (26.83%) Technical Leadership
5 10 (24.39%) Change Management
6 9 (21.95%) Service Delivery
7 7 (17.07%) ITIL V3
8 6 (14.63%) IT Strategy
9 4 (9.76%) Asset Management
9 4 (9.76%) Configuration Management
9 4 (9.76%) Continuous Delivery
9 4 (9.76%) Continuous Integration
9 4 (9.76%) Project Delivery
10 3 (7.32%) Continuous Improvement Process
10 3 (7.32%) Economics
10 3 (7.32%) Project Management
Programming Languages
1 6 (14.63%) JavaScript
2 5 (12.20%) Java
3 2 (4.88%) SQL
3 2 (4.88%) T-SQL
Qualifications
1 11 (26.83%) Security Cleared
2 3 (7.32%) ITIL Certification
3 1 (2.44%) CISM
3 1 (2.44%) CISSP
3 1 (2.44%) MCITP
3 1 (2.44%) Microsoft Certification
3 1 (2.44%) PMI Certification
3 1 (2.44%) TOGAF Certification
Quality Assurance & Compliance
1 5 (12.20%) SLA
2 4 (9.76%) QA
3 2 (4.88%) PMO
System Software
1 1 (2.44%) Active Directory
Systems Management
1 1 (2.44%) SCCM
1 1 (2.44%) SCOM
Vendors
1 10 (24.39%) ServiceNow
2 6 (14.63%) Microsoft
3 2 (4.88%) Oracle
4 1 (2.44%) BMC
4 1 (2.44%) Remedy