Period
to 21 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 January 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK > Scotland
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 180 186 157
Rank change year-on-year +6 -29 +30
Permanent jobs citing ITSM 38 43 32
As % of all permanent IT jobs advertised in Scotland 0.75% 0.79% 0.69%
As % of the Processes & Methodologies category 0.80% 0.85% 0.75%
Number of salaries quoted 23 32 22
Scotland median annual salary £46,000 £39,125 £50,000
Median salary % change year-on-year +17.57% -21.75% +33.33%
10th Percentile £23,993 £21,175 £31,250
90th Percentile £70,950 £52,000 £57,500
UK median annual salary £46,000 £50,000 £47,500
% change year-on-year -8.00% +5.26% +5.56%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 4,738 5,054 4,294
As % of all permanent IT jobs advertised in Scotland 93.45% 92.45% 92.58%
Number of salaries quoted 3,071 3,328 2,716
Scotland median annual salary £45,000 £45,000 £44,500
Median salary % change year-on-year - +1.12% +4.71%
10th Percentile £29,500 £28,250 £28,750
90th Percentile £69,375 £66,250 £65,000
UK median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% -

ITSM
Job Vacancy Trend in Scotland

Job postings citing ITSM as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for ITSM in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Scotland.

Salary trend for ITSM in Scotland

ITSM
Salary Histogram in Scotland

The salary distribution of IT jobs citing ITSM in Scotland over the 6 months to 21 January 2019.

Salary histogram for ITSM in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Scotland region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +3 19 £47,500 +66.67% 1
Glasgow -1 15 £46,000 +20.26% 2
West Dunbartonshire -1 2 £72,500 +58.47% 1
Dundee - 2 £27,500 -
ITSM
UK

For the 6 months to 21 January 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for ITSM.

1 26 (68.42%) Service Management
2 24 (63.16%) ITIL
3 16 (42.11%) Agile Software Development
4 12 (31.58%) ServiceNow
5 10 (26.32%) Problem-Solving
5 10 (26.32%) JavaScript
6 9 (23.68%) HTML
6 9 (23.68%) CSS
6 9 (23.68%) Change Management
6 9 (23.68%) ITIL V3
7 7 (18.42%) HTML5
7 7 (18.42%) AngularJS
7 7 (18.42%) XML
7 7 (18.42%) Windows
7 7 (18.42%) Service Delivery
8 5 (13.16%) Asset Management
8 5 (13.16%) Finance
9 4 (10.53%) CMMI
9 4 (10.53%) Microsoft
9 4 (10.53%) Active Directory
9 4 (10.53%) ITIL Certification
9 4 (10.53%) Benchmarking
9 4 (10.53%) Configuration Management
9 4 (10.53%) JBoss
9 4 (10.53%) LDAP
9 4 (10.53%) Cost-Benefit Analysis
9 4 (10.53%) Windows 7
9 4 (10.53%) Microsoft Azure
9 4 (10.53%) Incident Management
9 4 (10.53%) Degree

ITSM
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.53%) JBoss
2 3 (7.89%) Apache
3 2 (5.26%) IBM Notes
3 2 (5.26%) IIS
3 2 (5.26%) Tomcat
4 1 (2.63%) BizTalk Server
4 1 (2.63%) SharePoint
4 1 (2.63%) WebSphere
Applications
1 2 (5.26%) Microsoft Excel
1 2 (5.26%) Microsoft Office
Business Applications
1 2 (5.26%) Remedy ITSM
Cloud Services
1 4 (10.53%) Microsoft Azure
1 4 (10.53%) Office 365
2 2 (5.26%) Amazon AWS
2 2 (5.26%) Azure Active Directory
2 2 (5.26%) Google Cloud Platform
2 2 (5.26%) IaaS
2 2 (5.26%) PaaS
2 2 (5.26%) SaaS
Communications & Networking
1 2 (5.26%) Broadband
1 2 (5.26%) DNS
1 2 (5.26%) Firewall
1 2 (5.26%) iSCSI
1 2 (5.26%) SSH
1 2 (5.26%) TCP/IP
1 2 (5.26%) VoIP
Database & Business Intelligence
1 1 (2.63%) Relational Database
1 1 (2.63%) SQL Server
Development Applications
1 3 (7.89%) Jenkins
2 2 (5.26%) JIRA
3 1 (2.63%) Ant
3 1 (2.63%) Cucumber
3 1 (2.63%) Eclipse
3 1 (2.63%) Hudson
3 1 (2.63%) JUnit
3 1 (2.63%) Selenium
3 1 (2.63%) Selenium IDE
3 1 (2.63%) Subversion
3 1 (2.63%) TortoiseSVN
3 1 (2.63%) WebDriver
General
1 5 (13.16%) Finance
2 2 (5.26%) Banking
3 1 (2.63%) Back Office
Job Titles
1 12 (31.58%) Consultant
2 7 (18.42%) ServiceNow Consultant
2 7 (18.42%) Technical Consultant
3 5 (13.16%) ITSM Consultant
4 4 (10.53%) Analyst
4 4 (10.53%) Change Manager
4 4 (10.53%) Service Manager
5 3 (7.89%) Service Desk Manager
6 2 (5.26%) Applications Engineer
6 2 (5.26%) Architect
6 2 (5.26%) IT Engineer
6 2 (5.26%) IT Manager
6 2 (5.26%) IT Services Manager
6 2 (5.26%) IT Support
6 2 (5.26%) IT Support Engineer
6 2 (5.26%) Office 365 Architect
6 2 (5.26%) Release Analyst
6 2 (5.26%) Support Engineer
7 1 (2.63%) Head of IT Services
7 1 (2.63%) IT Analyst
Libraries, Frameworks & Software Standards
1 9 (23.68%) CSS
1 9 (23.68%) HTML
2 7 (18.42%) AngularJS
2 7 (18.42%) HTML5
2 7 (18.42%) XML
3 4 (10.53%) LDAP
4 2 (5.26%) Dojo
4 2 (5.26%) EJB
4 2 (5.26%) jQuery
4 2 (5.26%) JSP
4 2 (5.26%) Servlets
5 1 (2.63%) Ajax
5 1 (2.63%) EJB 3.0
5 1 (2.63%) Hibernate
5 1 (2.63%) Java EE
5 1 (2.63%) JPA
5 1 (2.63%) REST
Miscellaneous
1 4 (10.53%) Analytical Skills
2 2 (5.26%) Data Centre
2 2 (5.26%) Enterprise Software
2 2 (5.26%) Mobile App
2 2 (5.26%) Self-Motivation
2 2 (5.26%) User Experience
3 1 (2.63%) Management Information System
3 1 (2.63%) Replication
3 1 (2.63%) SCADA
Operating Systems
1 7 (18.42%) Windows
2 4 (10.53%) Windows 7
3 3 (7.89%) Linux
4 2 (5.26%) Unix
4 2 (5.26%) Windows 8
4 2 (5.26%) Windows Server
Processes & Methodologies
1 26 (68.42%) Service Management
2 24 (63.16%) ITIL
3 16 (42.11%) Agile Software Development
4 10 (26.32%) Problem-Solving
5 9 (23.68%) Change Management
5 9 (23.68%) ITIL V3
6 7 (18.42%) Service Delivery
7 5 (13.16%) Asset Management
8 4 (10.53%) Benchmarking
8 4 (10.53%) CMMI
8 4 (10.53%) Configuration Management
8 4 (10.53%) Cost-Benefit Analysis
8 4 (10.53%) Incident Management
8 4 (10.53%) Mobile Device Management
9 3 (7.89%) Continuous Improvement
9 3 (7.89%) Problem Management
9 3 (7.89%) Root Cause Analysis
10 2 (5.26%) Application Packaging
10 2 (5.26%) Operations Management
10 2 (5.26%) Test Automation
Programming Languages
1 10 (26.32%) JavaScript
2 3 (7.89%) Bash Shell
2 3 (7.89%) Java
2 3 (7.89%) PowerShell
2 3 (7.89%) SQL
3 2 (5.26%) Bourne shell
3 2 (5.26%) Korn
4 1 (2.63%) Groovy
4 1 (2.63%) Perl
Qualifications
1 4 (10.53%) Degree
1 4 (10.53%) ITIL Certification
2 2 (5.26%) A+ Certification
2 2 (5.26%) Computer Science Degree
2 2 (5.26%) ITIL Foundation Certificate
2 2 (5.26%) MCP
2 2 (5.26%) MCSE
2 2 (5.26%) Microsoft Certification
3 1 (2.63%) HND
3 1 (2.63%) ISTQB
Quality Assurance & Compliance
1 2 (5.26%) SLA
2 1 (2.63%) GDPR
System Software
1 4 (10.53%) Active Directory
2 2 (5.26%) NFS
2 2 (5.26%) Samba
2 2 (5.26%) Virtual Desktop
Systems Management
1 2 (5.26%) AirWatch
1 2 (5.26%) Microsoft Intune
Vendors
1 12 (31.58%) ServiceNow
2 4 (10.53%) Microsoft
3 2 (5.26%) BMC
3 2 (5.26%) Citrix
3 2 (5.26%) Cognizant
3 2 (5.26%) Google
3 2 (5.26%) Lotus
3 2 (5.26%) MobileIron
3 2 (5.26%) Remedy
4 1 (2.63%) Oracle
4 1 (2.63%) Red Hat