Period
to 12 November 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 12 November 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK > Scotland
6 months to
12 Nov 2018
Same period 2017 Same period 2016
Rank 172 179 172
Rank change year-on-year +7 -7 +23
Permanent jobs citing ITSM 53 49 48
As % of all permanent IT jobs advertised in Scotland 0.99% 0.88% 0.92%
As % of the Processes & Methodologies category 1.07% 0.96% 0.99%
Number of salaries quoted 39 30 25
Scotland median annual salary £25,000 £41,000 £50,000
Median salary % change year-on-year -39.02% -18.00% +29.87%
10th Percentile £22,700 £21,000 £31,250
90th Percentile £47,800 £52,000 £57,500
UK median annual salary £45,000 £47,500 £46,069
% change year-on-year -5.26% +3.11% +2.38%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 4,961 5,110 4,839
As % of all permanent IT jobs advertised in Scotland 92.95% 91.89% 92.61%
Number of salaries quoted 3,193 3,255 2,910
Scotland median annual salary £45,000 £45,000 £43,500
Median salary % change year-on-year - +3.45% +2.35%
10th Percentile £28,750 £28,250 £27,500
90th Percentile £70,000 £66,250 £65,000
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

ITSM
Job Vacancy Trend in Scotland

Job postings citing ITSM as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for ITSM in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Scotland.

Salary trend for ITSM in Scotland

ITSM
Salary Histogram in Scotland

The salary distribution of IT jobs citing ITSM in Scotland over the 6 months to 12 November 2018.

Salary histogram for ITSM in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Scotland region over the 6 months to 12 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +7 33 £23,000 -31.85% 5
Glasgow -5 18 £23,000 -41.21% 3
Dundee - 5 £30,000 -
Lanarkshire - 1 £46,000 -
North Lanarkshire - 1 £38,000 -
Argyll and Bute - 1 £27,500 -
ITSM
UK

For the 6 months to 12 November 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for ITSM.

1 40 (75.47%) Service Management
2 37 (69.81%) ITIL
3 21 (39.62%) Problem-Solving
4 14 (26.42%) Windows
5 12 (22.64%) Agile Software Development
5 12 (22.64%) SQL Server
6 10 (18.87%) JBoss
6 10 (18.87%) Microsoft
6 10 (18.87%) Change Management
7 9 (16.98%) Service Delivery
7 9 (16.98%) Apache
7 9 (16.98%) Linux
7 9 (16.98%) ITIL V3
8 8 (15.09%) iSCSI
8 8 (15.09%) Office 365
8 8 (15.09%) IIS
8 8 (15.09%) Tomcat
8 8 (15.09%) JavaScript
8 8 (15.09%) Microsoft Certification
8 8 (15.09%) NFS
8 8 (15.09%) TCP/IP
8 8 (15.09%) DNS
8 8 (15.09%) Active Directory
8 8 (15.09%) Samba
8 8 (15.09%) SSH
9 7 (13.21%) Oracle
9 7 (13.21%) MCSE
9 7 (13.21%) Windows Server
9 7 (13.21%) WebSphere
10 6 (11.32%) CSS

ITSM
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (18.87%) JBoss
2 9 (16.98%) Apache
3 8 (15.09%) IIS
3 8 (15.09%) Tomcat
4 7 (13.21%) WebSphere
5 3 (5.66%) SharePoint
5 3 (5.66%) WebLogic
6 2 (3.77%) MS Exchange
7 1 (1.89%) BizTalk Server
Applications
1 2 (3.77%) Microsoft Excel
Business Applications
1 2 (3.77%) Remedy ITSM
Cloud Services
1 8 (15.09%) Office 365
2 5 (9.43%) Amazon AWS
2 5 (9.43%) Google Cloud Platform
2 5 (9.43%) Microsoft Azure
3 3 (5.66%) SaaS
Communications & Networking
1 8 (15.09%) DNS
1 8 (15.09%) iSCSI
1 8 (15.09%) SSH
1 8 (15.09%) TCP/IP
2 5 (9.43%) Firewall
3 4 (7.55%) Broadband
3 4 (7.55%) VoIP
4 1 (1.89%) VPN
Database & Business Intelligence
1 12 (22.64%) SQL Server
2 4 (7.55%) Relational Database
3 3 (5.66%) DB2
3 3 (5.66%) RDBMS
4 1 (1.89%) Power BI
Development Applications
1 3 (5.66%) Jenkins
2 2 (3.77%) JIRA
3 1 (1.89%) Ant
3 1 (1.89%) Cucumber
3 1 (1.89%) Eclipse
3 1 (1.89%) Hudson
3 1 (1.89%) JUnit
3 1 (1.89%) Selenium
3 1 (1.89%) Selenium IDE
3 1 (1.89%) Subversion
3 1 (1.89%) TortoiseSVN
3 1 (1.89%) WebDriver
General
1 6 (11.32%) Finance
2 2 (3.77%) German Language
3 1 (1.89%) Back Office
3 1 (1.89%) Law
3 1 (1.89%) Military
3 1 (1.89%) Retail
Job Titles
1 13 (24.53%) Analyst
2 8 (15.09%) Applications Engineer
3 6 (11.32%) Support Analyst
4 5 (9.43%) Consultant
4 5 (9.43%) Service Analyst
5 4 (7.55%) Change Manager
5 4 (7.55%) IT Support
5 4 (7.55%) ITSM Consultant
5 4 (7.55%) Service Desk Analyst
6 3 (5.66%) Applications Support
6 3 (5.66%) Applications Support Analyst
6 3 (5.66%) Service Desk Manager
6 3 (5.66%) Service Manager
6 3 (5.66%) Support Engineer
7 2 (3.77%) Developer
7 2 (3.77%) IT Manager
7 2 (3.77%) Release Analyst
7 2 (3.77%) Senior Software Engineer
7 2 (3.77%) Software Engineer
7 2 (3.77%) Test Engineer
Libraries, Frameworks & Software Standards
1 6 (11.32%) CSS
1 6 (11.32%) HTML
2 5 (9.43%) Dojo
2 5 (9.43%) EJB
2 5 (9.43%) jQuery
2 5 (9.43%) JSP
2 5 (9.43%) Servlets
3 4 (7.55%) EJB 3.0
3 4 (7.55%) Hibernate
3 4 (7.55%) Java EE
4 3 (5.66%) J2EE
5 2 (3.77%) JPA
5 2 (3.77%) LDAP
6 1 (1.89%) Ajax
6 1 (1.89%) AngularJS
6 1 (1.89%) HTML5
6 1 (1.89%) REST
6 1 (1.89%) Software Packaging
6 1 (1.89%) XML
Miscellaneous
1 5 (9.43%) Analytical Skills
1 5 (9.43%) Self-Motivation
2 3 (5.66%) Computer Science
3 2 (3.77%) Enterprise Software
4 1 (1.89%) Client/Server
4 1 (1.89%) Cyberthreat
4 1 (1.89%) Data Centre
4 1 (1.89%) Management Information System
4 1 (1.89%) Mobile App
4 1 (1.89%) Replication
4 1 (1.89%) Security Operations Centre
Operating Systems
1 14 (26.42%) Windows
2 9 (16.98%) Linux
3 7 (13.21%) Windows Server
4 5 (9.43%) Windows 7
5 4 (7.55%) Windows 8
6 3 (5.66%) Unix
7 1 (1.89%) Windows 10
Processes & Methodologies
1 40 (75.47%) Service Management
2 37 (69.81%) ITIL
3 21 (39.62%) Problem-Solving
4 12 (22.64%) Agile Software Development
5 10 (18.87%) Change Management
6 9 (16.98%) ITIL V3
6 9 (16.98%) Service Delivery
7 6 (11.32%) SOA
8 5 (9.43%) Antivirus Management
8 5 (9.43%) Asset Management
8 5 (9.43%) Configuration Management
8 5 (9.43%) Continuous Improvement
8 5 (9.43%) Mobile Device Management
9 4 (7.55%) Benchmarking
9 4 (7.55%) CMMI
9 4 (7.55%) Cost-Benefit Analysis
10 3 (5.66%) Coaching
10 3 (5.66%) Knowledge Management
10 3 (5.66%) Mentoring
10 3 (5.66%) Stakeholder Management
Programming Languages
1 8 (15.09%) JavaScript
2 5 (9.43%) SQL
3 4 (7.55%) Bash Shell
3 4 (7.55%) Java
3 4 (7.55%) PowerShell
4 2 (3.77%) Bourne shell
4 2 (3.77%) Korn
4 2 (3.77%) Perl
5 1 (1.89%) Groovy
Qualifications
1 8 (15.09%) Microsoft Certification
2 7 (13.21%) MCSE
3 6 (11.32%) ITIL Certification
4 5 (9.43%) A+ Certification
4 5 (9.43%) Degree
4 5 (9.43%) ITIL Foundation Certificate
4 5 (9.43%) MCP
5 3 (5.66%) Computer Science Degree
6 2 (3.77%) CISM
6 2 (3.77%) CISSP
6 2 (3.77%) MCSA
7 1 (1.89%) CCNA
7 1 (1.89%) Cisco Certification
7 1 (1.89%) HND
7 1 (1.89%) ISTQB
7 1 (1.89%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (5.66%) SLA
2 1 (1.89%) COBIT
2 1 (1.89%) ISO/IEC 27001
System Software
1 8 (15.09%) Active Directory
1 8 (15.09%) NFS
1 8 (15.09%) Samba
2 1 (1.89%) VMware Infrastructure
Systems Management
1 2 (3.77%) SCCM
2 1 (1.89%) MaaS360
2 1 (1.89%) Microsoft Intune
2 1 (1.89%) Trend Micro Deep Security
Vendors
1 10 (18.87%) Microsoft
2 7 (13.21%) Oracle
3 4 (7.55%) ServiceNow
4 2 (3.77%) BMC
4 2 (3.77%) CheckPoint
4 2 (3.77%) Citrix
4 2 (3.77%) Red Hat
4 2 (3.77%) Remedy
4 2 (3.77%) VMware
5 1 (1.89%) AppDynamics
5 1 (1.89%) Atlassian
5 1 (1.89%) Cisco
5 1 (1.89%) Palo Alto
5 1 (1.89%) Sophos
5 1 (1.89%) Splunk
5 1 (1.89%) Sun
5 1 (1.89%) Trend Micro
5 1 (1.89%) Veeam