The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 23 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK / Scotland
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 124 127 144
Rank change year-on-year +3 +17  
Permanent jobs citing ITSM 25 36 21
As % of all permanent IT jobs advertised in Scotland 0.93% 1.26% 0.67%
As % of the Processes & Methodologies category 1.02% 1.38% 0.75%
Number of salaries quoted 14 19 15
Median salary £50,688 £42,500 £39,500
Median salary % change year-on-year +19.26% +7.59%  
90% offered a salary of more than £35,454 £34,250 £29,200
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London median salary £47,000 £42,500 £42,500
% change year-on-year +10.58% -  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process and methodology skills.

Process & Methodology Skills
Scotland
Permanent job vacancies with a requirement for process and methodology skills 2463 2613 2818
As % of all permanent IT job vacancies advertised in Scotland 91.49% 91.43% 89.95%
Number of salaries quoted 1567 1476 1771
Median salary £45,000 £45,000 £43,913
Median salary % change year-on-year - +2.47%  
90% offered a salary of more than £31,500 £30,000 £32,000
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend in Scotland

The job posting trend of jobs advertised in Scotland citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Scotland.

Salary trend for ITSM in Scotland

ITSM
Salary Histogram in Scotland

The salary distribution of IT jobs citing ITSM in Scotland over the 3 months to 23 June 2017.

Salary histogram for ITSM in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Scotland region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -14 16 £51,500 +21.17% 4
Glasgow +7 6 £43,756 +4.18%
Renfrewshire - 1 £50,375 -
ITSM
UK

For the 6 months to 23 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for ITSM.

1 38 (69.09%) Service Management
2 30 (54.55%) ITIL
3 20 (36.36%) Finance
4 16 (29.09%) Degree
5 15 (27.27%) SLA
6 14 (25.45%) Service Delivery
7 12 (21.82%) Data Centre
8 11 (20.00%) Microsoft
9 10 (18.18%) ITIL Certification
9 10 (18.18%) Microsoft Office
9 10 (18.18%) Process Improvement
10 9 (16.36%) ITIL V3
10 9 (16.36%) Continuous Improvement
10 9 (16.36%) Banking
10 9 (16.36%) Incident Management
10 9 (16.36%) Microsoft Excel
11 8 (14.55%) HTML
11 8 (14.55%) Supplier Management
11 8 (14.55%) People Management
12 7 (12.73%) ServiceNow
12 7 (12.73%) REST
12 7 (12.73%) GitHub
12 7 (12.73%) AngularJS
12 7 (12.73%) Analytics
12 7 (12.73%) Twitter Bootstrap
12 7 (12.73%) Presales
12 7 (12.73%) Ajax
12 7 (12.73%) Workflow
12 7 (12.73%) Problem Management
12 7 (12.73%) Git (software)

ITSM
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.64%) IBM Notes
1 2 (3.64%) SharePoint
2 1 (1.82%) IIS
2 1 (1.82%) WebSphere
Applications
1 10 (18.18%) Microsoft Office
2 9 (16.36%) Microsoft Excel
3 6 (10.91%) Microsoft PowerPoint
4 1 (1.82%) Adobe Captivate
Business Applications
1 2 (3.64%) Remedy ITSM
2 1 (1.82%) assyst
2 1 (1.82%) Eloqua
Cloud Services
1 7 (12.73%) GitHub
2 3 (5.45%) Office 365
3 1 (1.82%) SaaS
Communications & Networking
1 2 (3.64%) SAN
1 2 (3.64%) VoIP
2 1 (1.82%) DNS
2 1 (1.82%) Internet
2 1 (1.82%) iSCSI
2 1 (1.82%) SSH
2 1 (1.82%) TCP/IP
Database & Business Intelligence
1 1 (1.82%) BusinessObjects
1 1 (1.82%) QlikView
1 1 (1.82%) SQL Server
Development Applications
1 7 (12.73%) Git (software)
General
1 20 (36.36%) Finance
2 9 (16.36%) Banking
3 5 (9.09%) Billing
3 5 (9.09%) Telecoms
4 3 (5.45%) Spanish Language
5 1 (1.82%) Marketing
Job Titles
1 11 (20.00%) IT Manager
2 10 (18.18%) Service Manager
3 7 (12.73%) Developer
3 7 (12.73%) ServiceNow Developer
4 6 (10.91%) IT Services Manager
5 5 (9.09%) Problem Manager
5 5 (9.09%) Senior Manager
5 5 (9.09%) Senior Service Manager
5 5 (9.09%) Service Management Manager
6 4 (7.27%) IT Security Manager
6 4 (7.27%) Security Manager
7 3 (5.45%) Head of Operations
7 3 (5.45%) Head of Service Operations
7 3 (5.45%) Incident and Problem Manager
7 3 (5.45%) Incident Manager
7 3 (5.45%) IT Support
7 3 (5.45%) Major Incident Manager
7 3 (5.45%) Service Design Manager
8 2 (3.64%) Deskside Engineer
8 2 (3.64%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 8 (14.55%) HTML
2 7 (12.73%) Ajax
2 7 (12.73%) AngularJS
2 7 (12.73%) CSS
2 7 (12.73%) REST
2 7 (12.73%) SOAP
2 7 (12.73%) Twitter Bootstrap
2 7 (12.73%) Web Services
2 7 (12.73%) XML
3 3 (5.45%) Middleware
Miscellaneous
1 12 (21.82%) Data Centre
2 6 (10.91%) User Experience
3 5 (9.09%) Analytical Skills
3 5 (9.09%) Computer Science
4 3 (5.45%) Management Information System
5 1 (1.82%) Social Media
Operating Systems
1 5 (9.09%) Windows
2 2 (3.64%) Unix
3 1 (1.82%) CentOS
3 1 (1.82%) Linux
Processes & Methodologies
1 38 (69.09%) Service Management
2 30 (54.55%) ITIL
3 14 (25.45%) Service Delivery
4 10 (18.18%) Process Improvement
5 9 (16.36%) Continuous Improvement
5 9 (16.36%) Incident Management
5 9 (16.36%) ITIL V3
6 8 (14.55%) People Management
6 8 (14.55%) Supplier Management
7 7 (12.73%) Analytics
7 7 (12.73%) Presales
7 7 (12.73%) Problem Management
7 7 (12.73%) Workflow
8 6 (10.91%) Configuration Management
8 6 (10.91%) Disaster Recovery
9 5 (9.09%) Business Continuity
9 5 (9.09%) Change Management
9 5 (9.09%) Performance Management
9 5 (9.09%) Project Management
9 5 (9.09%) Trend Analysis
Programming Languages
1 7 (12.73%) JavaScript
2 5 (9.09%) SQL
Qualifications
1 16 (29.09%) Degree
2 10 (18.18%) ITIL Certification
3 5 (9.09%) CISM
3 5 (9.09%) CISSP
4 2 (3.64%) Computer Science Degree
4 2 (3.64%) MCITP
4 2 (3.64%) MCTS
4 2 (3.64%) Microsoft Certification
Quality Assurance & Compliance
1 15 (27.27%) SLA
2 6 (10.91%) COBIT
3 5 (9.09%) ISO/IEC 27001
System Software
1 2 (3.64%) Active Directory
2 1 (1.82%) NFS
2 1 (1.82%) Samba
Systems Management
1 4 (7.27%) SCCM
2 2 (3.64%) AirWatch
2 2 (3.64%) IBM BigFix
Vendors
1 11 (20.00%) Microsoft
2 7 (12.73%) ServiceNow
3 2 (3.64%) Apple
3 2 (3.64%) Citrix
3 2 (3.64%) Lotus
3 2 (3.64%) MobileIron
3 2 (3.64%) NetApp
3 2 (3.64%) Remedy
3 2 (3.64%) Snow
3 2 (3.64%) Sophos
4 1 (1.82%) Adobe
4 1 (1.82%) HP
4 1 (1.82%) Red Hat
Edinburgh
Cathcart Associates
Salary: £23000 - £28000 per annum
Posted: 10 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £40000 - £50000 per annum + Competitive Benefits Package
Posted: 4 days ago