ITSM Jobs in Scotland

IT Service Management (ITSM)
UK > Scotland

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 16 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
16 Apr 2024
Same period 2023 Same period 2022
Rank 203 203 214
Rank change year-on-year 0 +11 -59
Permanent jobs citing ITSM 82 30 24
As % of all permanent jobs advertised in Scotland 1.23% 0.62% 0.42%
As % of the Processes & Methodologies category 1.32% 0.66% 0.46%
Number of salaries quoted 60 24 15
10th Percentile £31,250 £28,500 £25,000
25th Percentile £41,250 £36,250 £28,125
Median annual salary (50th Percentile) £47,500 £50,500 £35,000
Median % change year-on-year -5.94% +44.29% -23.08%
75th Percentile £63,750 £76,250 £54,500
90th Percentile £67,500 £85,000 £61,600
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
Scotland

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,199 4,515 5,166
As % of all permanent jobs advertised in Scotland 93.12% 94.02% 91.39%
Number of salaries quoted 2,451 2,241 2,790
10th Percentile £28,000 £32,000 £30,000
25th Percentile £39,885 £42,000 £40,000
Median annual salary (50th Percentile) £52,500 £57,810 £52,500
Median % change year-on-year -9.19% +10.11% +7.14%
75th Percentile £65,000 £75,000 £66,250
90th Percentile £80,000 £85,000 £81,250
UK median annual salary £55,000 £61,456 £60,000
% change year-on-year -10.51% +2.43% +9.09%

ITSM
Job Vacancy Trend in Scotland

Job postings citing ITSM as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for ITSM in Scotland

ITSM
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing ITSM in Scotland.

Salary trend for ITSM in Scotland

ITSM
Salary Histogram in Scotland

Salary distribution for jobs citing ITSM in Scotland over the 6 months to 16 April 2024.

Salary histogram for ITSM in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Scotland region over the 6 months to 16 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh +79 50 £62,500 -26.47% 1
Glasgow -102 24 £42,500 - 8
Dunbartonshire - 3 - -
Dundee -10 1 £55,000 +115.69%
Aberdeen - 1 £62,500 -
Renfrewshire - 1 - - 1
Inverclyde - 1 £45,000 -
Dumfries and Galloway - 1 £23,000 -
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (13.41%) Confluence
2 7 (8.54%) SharePoint
3 4 (4.88%) SAS
4 1 (1.22%) Microsoft Exchange
Applications
1 9 (10.98%) Microsoft Office
2 7 (8.54%) Microsoft Excel
2 7 (8.54%) Microsoft PowerPoint
Business Applications
1 14 (17.07%) Dynamics CRM
1 14 (17.07%) PlanetPress Connect
2 6 (7.32%) Remedy ITSM
Cloud Services
1 21 (25.61%) Microsoft 365
2 8 (9.76%) Azure
3 7 (8.54%) Power Platform
3 7 (8.54%) Yammer
4 6 (7.32%) AWS
5 4 (4.88%) GCP
6 3 (3.66%) Google Workspace
7 2 (2.44%) GitHub
8 1 (1.22%) Entra ID
8 1 (1.22%) WhatsApp
Communications & Networking
1 12 (14.63%) WAN
2 10 (12.20%) Firewall
2 10 (12.20%) LAN
2 10 (12.20%) TCP/IP
2 10 (12.20%) VPN
3 8 (9.76%) DHCP
3 8 (9.76%) DNS
3 8 (9.76%) IPsec
3 8 (9.76%) Spanning Tree
3 8 (9.76%) VoIP
4 7 (8.54%) NAS
4 7 (8.54%) SAN
5 5 (6.10%) Wireless
6 2 (2.44%) Ethernet
6 2 (2.44%) NGFW
6 2 (2.44%) OSPF
6 2 (2.44%) Structured Cabling
6 2 (2.44%) Unified Communications
6 2 (2.44%) VLAN
6 2 (2.44%) WLAN
Database & Business Intelligence
1 14 (17.07%) Data Warehouse
1 14 (17.07%) SQL Server
2 7 (8.54%) Power BI
3 2 (2.44%) DTS
Development Applications
1 27 (32.93%) JIRA
2 14 (17.07%) SQL Server Management Studio (SSMS)
General
1 33 (40.24%) Finance
2 29 (35.37%) Social Skills
3 14 (17.07%) Banking
4 12 (14.63%) Analytical Skills
5 7 (8.54%) Public Sector
6 4 (4.88%) Presentation Skills
7 2 (2.44%) Influencing Skills
8 1 (1.22%) Law
8 1 (1.22%) Organisational Skills
8 1 (1.22%) Telecoms
Job Titles
1 25 (30.49%) Analyst
2 17 (20.73%) Support Analyst
3 14 (17.07%) Applications Support
3 14 (17.07%) Applications Support Analyst
4 12 (14.63%) Architect
5 9 (10.98%) Service Analyst
6 8 (9.76%) Network Technician
7 7 (8.54%) Change Analyst
7 7 (8.54%) Governance Analyst
7 7 (8.54%) IT Manager
8 6 (7.32%) ITSM Architect
8 6 (7.32%) Service Architect
8 6 (7.32%) ServiceNow Architect
9 5 (6.10%) Developer
9 5 (6.10%) ServiceNow Developer
10 4 (4.88%) Capacity Manager
10 4 (4.88%) Service Manager
11 3 (3.66%) Incident Manager
11 3 (3.66%) Lead
11 3 (3.66%) Senior
Libraries, Frameworks & Software Standards
1 4 (4.88%) AngularJS
1 4 (4.88%) CSS
1 4 (4.88%) HTML
1 4 (4.88%) Middleware
1 4 (4.88%) Twitter Bootstrap
1 4 (4.88%) Web Services
2 1 (1.22%) REST
2 1 (1.22%) SOAP
Miscellaneous
1 8 (9.76%) Data Centre
2 5 (6.10%) Onboarding
2 5 (6.10%) Public Cloud
3 4 (4.88%) CMDB
3 4 (4.88%) Legacy Systems
4 2 (2.44%) iPhone
4 2 (2.44%) Private Cloud
4 2 (2.44%) Video Conferencing
5 1 (1.22%) CCTV
5 1 (1.22%) Cloud Native
Operating Systems
1 17 (20.73%) Windows
2 8 (9.76%) Windows Server
3 6 (7.32%) Linux
4 5 (6.10%) Android
4 5 (6.10%) Windows 10
5 4 (4.88%) Apple iOS
6 3 (3.66%) Mac OS
7 1 (1.22%) Windows 7
Processes & Methodologies
1 54 (65.85%) Service Management
2 28 (34.15%) ITIL
3 22 (26.83%) Continuous Improvement
4 19 (23.17%) Service Delivery
5 17 (20.73%) Agile
6 16 (19.51%) Actionable Insight
7 15 (18.29%) Change Management
8 14 (17.07%) CRM
8 14 (17.07%) Document Management
8 14 (17.07%) Release Management
9 13 (15.85%) Problem-Solving
10 12 (14.63%) Incident Management
11 11 (13.41%) Customer Experience
12 10 (12.20%) Disaster Recovery
12 10 (12.20%) Time Management
13 9 (10.98%) Software Delivery
13 9 (10.98%) User Experience
14 8 (9.76%) Mentoring
14 8 (9.76%) Network Monitoring
15 7 (8.54%) Infrastructure Management
Programming Languages
1 2 (2.44%) Python
2 1 (1.22%) Swift
Qualifications
1 12 (14.63%) SC Cleared
1 12 (14.63%) Security Cleared
2 7 (8.54%) Degree
3 2 (2.44%) AWS Certification
4 1 (1.22%) CCNA
4 1 (1.22%) Cisco Certification
4 1 (1.22%) JNCIA
4 1 (1.22%) MCP
4 1 (1.22%) MCSA
4 1 (1.22%) MCSE
4 1 (1.22%) Microsoft Certification
Quality Assurance & Compliance
1 6 (7.32%) COBIT
2 3 (3.66%) ISO/IEC 27001
2 3 (3.66%) SOC 2
3 1 (1.22%) SOC 3
System Software
1 12 (14.63%) Active Directory
2 9 (10.98%) VMware Infrastructure
3 1 (1.22%) BitLocker
3 1 (1.22%) Virtual Desktop
Systems Management
1 9 (10.98%) ZABBIX
2 6 (7.32%) OpenView
Vendors
1 28 (34.15%) ServiceNow
2 27 (32.93%) Microsoft
3 15 (18.29%) Cisco
4 14 (17.07%) FNZ
5 9 (10.98%) Atlassian
5 9 (10.98%) VMware
6 8 (9.76%) Juniper
6 8 (9.76%) Meraki
6 8 (9.76%) Mitel
6 8 (9.76%) Palo Alto
7 6 (7.32%) BMC
7 6 (7.32%) HP
7 6 (7.32%) Remedy
8 3 (3.66%) Google
9 2 (2.44%) ConnectWise
9 2 (2.44%) Polycom