Period
to 16 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 16 January 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK > Scotland
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 182 166 185
Rank change year-on-year -16 +19 +9
Permanent jobs citing ITSM 45 33 49
As % of all permanent IT jobs advertised in Scotland 0.82% 0.71% 0.80%
As % of the Processes & Methodologies category 0.90% 0.77% 0.88%
Number of salaries quoted 32 22 29
Scotland median annual salary £39,125 £50,000 £37,500
Median salary % change year-on-year -21.75% +33.33% -25.00%
10th Percentile £21,175 £31,250 £32,000
90th Percentile £52,000 £57,500 £65,950
UK median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% +4.65%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,014 4,260 5,543
As % of all permanent IT jobs advertised in Scotland 91.18% 91.28% 90.82%
Number of salaries quoted 3,272 2,684 3,514
Scotland median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £28,500 £29,000 £28,250
90th Percentile £66,225 £65,000 £65,000
UK median annual salary £50,000 £49,000 £47,500
% change year-on-year +2.04% +3.16% +5.56%

ITSM
Job Vacancy Trend in Scotland

Job postings citing ITSM as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for ITSM in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Scotland.

Salary trend for ITSM in Scotland

ITSM
Salary Histogram in Scotland

The salary distribution of IT jobs citing ITSM in Scotland over the 6 months to 16 January 2018.

Salary histogram for ITSM in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Scotland region over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -21 20 £38,250 -4.38%
Edinburgh -18 18 £28,500 -43.00% 5
West Dunbartonshire - 4 £45,750 -
Argyll and Bute - 1 £26,000 - 1
ITSM
UK

For the 6 months to 16 January 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for ITSM.

1 39 (86.67%) Service Management
2 25 (55.56%) ITIL
3 15 (33.33%) Finance
3 15 (33.33%) ServiceNow
4 13 (28.89%) Application Performance Management
4 13 (28.89%) Performance Management
5 11 (24.44%) Windows
6 10 (22.22%) Unix
6 10 (22.22%) BMC
7 9 (20.00%) Change Management
8 8 (17.78%) Configuration Management
9 7 (15.56%) Nagios
9 7 (15.56%) Linux
9 7 (15.56%) CRM
9 7 (15.56%) Incident Management
10 6 (13.33%) Workflow
10 6 (13.33%) PowerShell
10 6 (13.33%) Capacity Planning
10 6 (13.33%) SCOM
10 6 (13.33%) Perl
10 6 (13.33%) AppDynamics
10 6 (13.33%) Service Design
11 5 (11.11%) Continuous Improvement
11 5 (11.11%) Remedy
11 5 (11.11%) Problem Management
11 5 (11.11%) Remedy ITSM
11 5 (11.11%) ITIL V3
11 5 (11.11%) Agile Software Development
11 5 (11.11%) Banking
12 4 (8.89%) VMware

ITSM
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.22%) CMS
Business Applications
1 5 (11.11%) Remedy ITSM
Cloud Services
1 2 (4.44%) Office 365
2 1 (2.22%) Amazon AWS
2 1 (2.22%) GitHub
Communications & Networking
1 3 (6.67%) Firewall
2 2 (4.44%) FTP
2 2 (4.44%) HTTP
2 2 (4.44%) HTTPS
2 2 (4.44%) NetScaler
2 2 (4.44%) SAN
2 2 (4.44%) SSL
2 2 (4.44%) Wireless
3 1 (2.22%) VoIP
Database & Business Intelligence
1 1 (2.22%) Data Warehouse
1 1 (2.22%) SQL Server
1 1 (2.22%) SQL Server Integration Services
Development Applications
1 1 (2.22%) Git (software)
1 1 (2.22%) JIRA
General
1 15 (33.33%) Finance
2 5 (11.11%) Banking
3 3 (6.67%) Retail Banking
4 2 (4.44%) Telecoms
Job Titles
1 12 (26.67%) Analyst
2 6 (13.33%) Service Manager
3 5 (11.11%) Applications Support
4 4 (8.89%) Applications Support Analyst
4 4 (8.89%) IT Manager
4 4 (8.89%) Support Analyst
5 3 (6.67%) Service Management Specialist
5 3 (6.67%) Team Leader
5 3 (6.67%) Technical Leader
6 2 (4.44%) Enterprise Management Specialist
6 2 (4.44%) IT Security Manager
6 2 (4.44%) IT Services Manager
6 2 (4.44%) ITSM Specialist
6 2 (4.44%) Security Manager
6 2 (4.44%) Senior Data Warehouse Specialist
6 2 (4.44%) Senior Technician
6 2 (4.44%) Service Support Manager
6 2 (4.44%) Support Manager
6 2 (4.44%) Technical Operations Analyst
6 2 (4.44%) Technical Specialist
Libraries, Frameworks & Software Standards
1 4 (8.89%) XML
2 2 (4.44%) Ajax
2 2 (4.44%) AngularJS
2 2 (4.44%) CSS
2 2 (4.44%) EDI
2 2 (4.44%) EDIFACT
2 2 (4.44%) HTML
3 1 (2.22%) REST
3 1 (2.22%) SOAP
3 1 (2.22%) Twitter Bootstrap
3 1 (2.22%) Web Services
Miscellaneous
1 4 (8.89%) Analytical Skills
1 4 (8.89%) Data Centre
2 2 (4.44%) TRADACOMS
3 1 (2.22%) FMCG
3 1 (2.22%) Management Information System
Operating Systems
1 11 (24.44%) Windows
2 10 (22.22%) Unix
3 7 (15.56%) Linux
4 2 (4.44%) Windows Server 2012
5 1 (2.22%) Windows Server
Processes & Methodologies
1 39 (86.67%) Service Management
2 25 (55.56%) ITIL
3 13 (28.89%) Application Performance Management
3 13 (28.89%) Performance Management
4 9 (20.00%) Change Management
5 8 (17.78%) Configuration Management
6 7 (15.56%) CRM
6 7 (15.56%) Incident Management
7 6 (13.33%) Capacity Planning
7 6 (13.33%) Service Design
7 6 (13.33%) Workflow
8 5 (11.11%) Agile Software Development
8 5 (11.11%) Continuous Improvement
8 5 (11.11%) ITIL V3
8 5 (11.11%) Problem Management
9 4 (8.89%) Collaborative Working
9 4 (8.89%) Data Mapping
9 4 (8.89%) Practice Management
10 3 (6.67%) People Management
10 3 (6.67%) Trend Analysis
Programming Languages
1 6 (13.33%) Perl
1 6 (13.33%) PowerShell
2 4 (8.89%) JavaScript
3 3 (6.67%) Bash Shell
3 3 (6.67%) Java
3 3 (6.67%) SQL
4 2 (4.44%) ActionScript
4 2 (4.44%) ActionScript 2.0
4 2 (4.44%) ActionScript 3.0
5 1 (2.22%) C
Qualifications
1 2 (4.44%) CCIE
1 2 (4.44%) CCNA
1 2 (4.44%) CCNP
1 2 (4.44%) Cisco Certification
1 2 (4.44%) CISM
1 2 (4.44%) CISSP
1 2 (4.44%) Degree
1 2 (4.44%) ITIL Certification
1 2 (4.44%) PRINCE2 Certification
1 2 (4.44%) SC Cleared
1 2 (4.44%) Security Cleared
Quality Assurance & Compliance
1 3 (6.67%) COBIT
1 3 (6.67%) ISO/IEC 27001
2 1 (2.22%) QA
2 1 (2.22%) SLA
System Software
1 4 (8.89%) VMware Infrastructure
2 2 (4.44%) Active Directory
2 2 (4.44%) XenApp
Systems Management
1 7 (15.56%) Nagios
2 6 (13.33%) SCOM
3 3 (6.67%) BMC PATROL
4 1 (2.22%) Trend Micro Deep Security
Vendors
1 15 (33.33%) ServiceNow
2 10 (22.22%) BMC
3 6 (13.33%) AppDynamics
4 5 (11.11%) Remedy
5 4 (8.89%) Citrix
5 4 (8.89%) Peregrine
5 4 (8.89%) VMware
6 3 (6.67%) Microsoft
7 2 (4.44%) CheckPoint
7 2 (4.44%) Cisco
8 1 (2.22%) Palo Alto
8 1 (2.22%) SolarWinds