ITSM Jobs in Scotland

IT Service Management (ITSM)
UK > Scotland

The table below provides summary statistics for permanent job vacancies advertised in Scotland requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 26 July 2024, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 196 172 212
Rank change year-on-year -24 +40 -59
Permanent jobs citing ITSM 56 38 39
As % of all permanent jobs advertised in Scotland 0.98% 1.00% 0.64%
As % of the Processes & Methodologies category 1.12% 1.04% 0.69%
Number of salaries quoted 34 24 21
10th Percentile £31,250 £27,338 £27,896
25th Percentile £41,250 £49,688 £31,250
Median annual salary (50th Percentile) £46,034 £64,000 £49,750
Median % change year-on-year -28.07% +28.64% +10.56%
75th Percentile £61,250 £85,000 £54,500
90th Percentile £67,500 - £66,250
UK median annual salary £52,250 £55,000 £50,000
% change year-on-year -5.00% +10.00% -4.76%

All Process and Methodology Skills
Scotland

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Scotland.

Permanent vacancies with a requirement for process or methodology skills 5,004 3,640 5,626
As % of all permanent jobs advertised in Scotland 87.82% 95.94% 92.38%
Number of salaries quoted 2,133 1,969 3,041
10th Percentile £31,250 £31,555 £31,250
25th Percentile £41,250 £41,250 £41,250
Median annual salary (50th Percentile) £54,000 £55,000 £55,000
Median % change year-on-year -1.82% - +15.79%
75th Percentile £67,500 £71,250 £70,000
90th Percentile £80,000 £82,548 £83,750
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

ITSM
Job Vacancy Trend in Scotland

Job postings citing ITSM as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for ITSM in Scotland

ITSM
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing ITSM in Scotland.

Salary trend for ITSM in Scotland

ITSM
Salary Histogram in Scotland

Salary distribution for jobs citing ITSM in Scotland over the 6 months to 26 July 2024.

Salary histogram for ITSM in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Scotland region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -65 28 £46,034 -25.15% 8
Edinburgh +38 21 £39,500 -53.53%
Dunbartonshire - 3 - -
Dundee -4 1 £55,000 +115.69%
Aberdeen -8 1 £62,500 +53.37% 2
Renfrewshire - 1 - -
Dumfries and Galloway - 1 £23,000 -
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.14%) Confluence
1 4 (7.14%) SAS
2 1 (1.79%) Microsoft Exchange
Applications
1 1 (1.79%) Microsoft Office
Business Applications
1 6 (10.71%) Remedy ITSM
Cloud Services
1 11 (19.64%) Microsoft 365
2 6 (10.71%) AWS
3 4 (7.14%) Azure
3 4 (7.14%) GCP
4 2 (3.57%) GitHub
5 1 (1.79%) Google Workspace
5 1 (1.79%) WhatsApp
Communications & Networking
1 8 (14.29%) Firewall
1 8 (14.29%) LAN
1 8 (14.29%) VoIP
1 8 (14.29%) VPN
1 8 (14.29%) WAN
2 7 (12.50%) DHCP
2 7 (12.50%) DNS
2 7 (12.50%) IPsec
2 7 (12.50%) NAS
2 7 (12.50%) SAN
2 7 (12.50%) Spanning Tree
2 7 (12.50%) TCP/IP
3 4 (7.14%) Wireless
4 2 (3.57%) Ethernet
4 2 (3.57%) NGFW
4 2 (3.57%) OSPF
5 1 (1.79%) Asterisk PBX
5 1 (1.79%) Broadband
5 1 (1.79%) WLAN
Development Applications
1 5 (8.93%) JIRA
General
1 25 (44.64%) Social Skills
2 7 (12.50%) Public Sector
3 6 (10.71%) Finance
4 4 (7.14%) Analytical Skills
4 4 (7.14%) Presentation Skills
5 1 (1.79%) Banking
5 1 (1.79%) Marketing
5 1 (1.79%) Organisational Skills
5 1 (1.79%) Telecoms
Job Titles
1 13 (23.21%) Architect
2 7 (12.50%) IT Manager
2 7 (12.50%) Network Technician
3 6 (10.71%) ITSM Architect
3 6 (10.71%) Microsoft 365 Manager
3 6 (10.71%) Product Manager
3 6 (10.71%) Service Architect
3 6 (10.71%) ServiceNow Architect
4 4 (7.14%) Capacity Manager
4 4 (7.14%) Developer
4 4 (7.14%) Service Manager
4 4 (7.14%) ServiceNow Developer
5 3 (5.36%) Incident Manager
5 3 (5.36%) Senior
6 2 (3.57%) Cloud Engineer
6 2 (3.57%) Network Support
6 2 (3.57%) Senior Cloud Engineer
6 2 (3.57%) Service Analyst
6 2 (3.57%) Service Desk Analyst
6 2 (3.57%) Support Technician
Libraries, Frameworks & Software Standards
1 4 (7.14%) AngularJS
1 4 (7.14%) CSS
1 4 (7.14%) HTML
1 4 (7.14%) Middleware
1 4 (7.14%) Twitter Bootstrap
1 4 (7.14%) Web Services
Miscellaneous
1 7 (12.50%) Data Centre
2 5 (8.93%) Public Cloud
3 4 (7.14%) CMDB
3 4 (7.14%) Legacy Systems
4 2 (3.57%) Private Cloud
5 1 (1.79%) CCTV
5 1 (1.79%) Cloud Native
5 1 (1.79%) Onboarding
Operating Systems
1 11 (19.64%) Windows
2 7 (12.50%) Windows Server
3 4 (7.14%) Linux
4 3 (5.36%) Apple iOS
5 2 (3.57%) Android
6 1 (1.79%) Mac OS
6 1 (1.79%) Windows 10
6 1 (1.79%) Windows 7
Processes & Methodologies
1 34 (60.71%) Service Management
2 23 (41.07%) Service Delivery
3 18 (32.14%) ITIL
4 16 (28.57%) Actionable Insight
5 14 (25.00%) Continuous Improvement
6 13 (23.21%) Problem-Solving
7 12 (21.43%) Incident Management
8 10 (17.86%) Customer Experience
9 9 (16.07%) Disaster Recovery
10 8 (14.29%) Change Management
11 7 (12.50%) Coaching
11 7 (12.50%) Infrastructure Management
11 7 (12.50%) Network Monitoring
11 7 (12.50%) Project Management
12 6 (10.71%) IT4IT
12 6 (10.71%) Line Management
12 6 (10.71%) Mentoring
12 6 (10.71%) Presales
12 6 (10.71%) Service Design
12 6 (10.71%) User Experience
Programming Languages
1 2 (3.57%) Python
2 1 (1.79%) PowerShell
2 1 (1.79%) Swift
Qualifications
1 12 (21.43%) SC Cleared
1 12 (21.43%) Security Cleared
2 7 (12.50%) Degree
3 2 (3.57%) AWS Certification
4 1 (1.79%) CCNA
4 1 (1.79%) Cisco Certification
4 1 (1.79%) JNCIA
4 1 (1.79%) MCP
4 1 (1.79%) MCSA
4 1 (1.79%) MCSE
4 1 (1.79%) Microsoft Certification
Quality Assurance & Compliance
1 6 (10.71%) COBIT
2 5 (8.93%) SLA
3 1 (1.79%) ISO/IEC 27001
3 1 (1.79%) SOC 2
System Software
1 9 (16.07%) Active Directory
1 9 (16.07%) VMware Infrastructure
2 1 (1.79%) BitLocker
Systems Management
1 9 (16.07%) ZABBIX
2 6 (10.71%) OpenView
Vendors
1 17 (30.36%) ServiceNow
2 14 (25.00%) Cisco
3 9 (16.07%) VMware
4 8 (14.29%) Mitel
5 7 (12.50%) Juniper
5 7 (12.50%) Meraki
5 7 (12.50%) Palo Alto
6 6 (10.71%) BMC
6 6 (10.71%) HP
6 6 (10.71%) Remedy
7 4 (7.14%) Microsoft
8 2 (3.57%) ConnectWise
9 1 (1.79%) Atlassian
9 1 (1.79%) Google