Period
to 18 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 18 July 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK > Scotland
6 months to
18 Jul 2018
Same period 2017 Same period 2016
Rank 151 164 178
Rank change year-on-year +13 +14 +19
Permanent jobs citing ITSM 89 56 66
As % of all permanent IT jobs advertised in Scotland 1.55% 1.08% 1.12%
As % of the Processes & Methodologies category 1.67% 1.17% 1.22%
Number of salaries quoted 65 38 44
Scotland median annual salary £30,000 £50,000 £39,500
Median salary % change year-on-year -40.00% +26.58% -
10th Percentile £21,700 £23,950 £27,150
90th Percentile £47,400 £60,000 £67,125
UK median annual salary £47,500 £47,500 £47,500

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,329 4,806 5,426
As % of all permanent IT jobs advertised in Scotland 92.99% 92.26% 92.15%
Number of salaries quoted 3,542 3,032 3,222
Scotland median annual salary £45,000 £45,000 £45,000
10th Percentile £29,250 £28,250 £27,500
90th Percentile £70,000 £70,000 £65,000
UK median annual salary £50,000 £49,039 £47,500
% change year-on-year +1.96% +3.24% -

ITSM
Job Vacancy Trend in Scotland

Job postings citing ITSM as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for ITSM in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Scotland.

Salary trend for ITSM in Scotland

ITSM
Salary Histogram in Scotland

The salary distribution of IT jobs citing ITSM in Scotland over the 6 months to 18 July 2018.

Salary histogram for ITSM in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Scotland region over the 6 months to 18 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +19 51 £26,500 -47.00% 5
Glasgow -5 35 £23,500 -44.06% 1
North Lanarkshire - 3 £38,000 -
Dundee - 3 £30,000 - 1
Argyll and Bute - 1 £27,500 -
Lanarkshire - 1 £46,000 -
Strathclyde - 1 £36,500 -
ITSM
UK

For the 6 months to 18 July 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for ITSM.

1 72 (80.90%) Service Management
2 51 (57.30%) ITIL
3 23 (25.84%) Firewall
3 23 (25.84%) Windows
3 23 (25.84%) JBoss
3 23 (25.84%) Oracle
4 22 (24.72%) Finance
5 21 (23.60%) Linux
6 19 (21.35%) Apache
7 18 (20.22%) Tomcat
7 18 (20.22%) TCP/IP
7 18 (20.22%) WebLogic
7 18 (20.22%) J2EE
7 18 (20.22%) Problem-Solving
8 17 (19.10%) Service Delivery
9 16 (17.98%) Enterprise Software
9 16 (17.98%) Analytical Skills
10 15 (16.85%) Data Centre
10 15 (16.85%) Sun
11 14 (15.73%) Microsoft
11 14 (15.73%) SQL Server
11 14 (15.73%) Unix
11 14 (15.73%) VMware
12 13 (14.61%) SLA
12 13 (14.61%) VMware Infrastructure
12 13 (14.61%) Agile Software Development
13 12 (13.48%) TOGAF
13 12 (13.48%) Oracle Application Server
13 12 (13.48%) Degree
13 12 (13.48%) PlateSpin

ITSM
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (25.84%) JBoss
2 19 (21.35%) Apache
3 18 (20.22%) Tomcat
3 18 (20.22%) WebLogic
4 12 (13.48%) iPlanet
4 12 (13.48%) Oracle Application Server
5 9 (10.11%) WebSphere
6 6 (6.74%) IIS
6 6 (6.74%) SharePoint
7 4 (4.49%) MS Exchange
8 2 (2.25%) WildFly
Applications
1 5 (5.62%) Microsoft Excel
1 5 (5.62%) Microsoft Office
Business Applications
1 12 (13.48%) Oracle Procure-to-Pay
2 5 (5.62%) Remedy ITSM
3 1 (1.12%) Oracle Applications
Cloud Services
1 10 (11.24%) Office 365
2 5 (5.62%) Amazon AWS
2 5 (5.62%) Microsoft Azure
3 4 (4.49%) Mimecast
3 4 (4.49%) SaaS
4 3 (3.37%) Google Cloud Platform
Communications & Networking
1 23 (25.84%) Firewall
2 18 (20.22%) TCP/IP
3 7 (7.87%) VoIP
4 6 (6.74%) DNS
4 6 (6.74%) iSCSI
4 6 (6.74%) SSH
5 3 (3.37%) VPN
6 2 (2.25%) Broadband
Database & Business Intelligence
1 14 (15.73%) SQL Server
2 4 (4.49%) DB2
3 3 (3.37%) RDBMS
3 3 (3.37%) Relational Database
4 2 (2.25%) SAP HANA
5 1 (1.12%) Oracle Reports
5 1 (1.12%) Power BI
Development Applications
1 1 (1.12%) Ant
1 1 (1.12%) Cucumber
1 1 (1.12%) Eclipse
1 1 (1.12%) Jenkins
1 1 (1.12%) JUnit
1 1 (1.12%) Selenium
1 1 (1.12%) Selenium IDE
1 1 (1.12%) Subversion
1 1 (1.12%) TortoiseSVN
1 1 (1.12%) WebDriver
General
1 22 (24.72%) Finance
2 6 (6.74%) German Language
3 3 (3.37%) Law
3 3 (3.37%) Military
3 3 (3.37%) Retail Banking
4 2 (2.25%) Marketing
5 1 (1.12%) Banking
5 1 (1.12%) Investment Banking
5 1 (1.12%) Publishing
5 1 (1.12%) Retail
Job Titles
1 24 (26.97%) Analyst
2 13 (14.61%) Unix Engineer
3 12 (13.48%) Applications Support
3 12 (13.48%) Build Engineer
3 12 (13.48%) Migration Engineer
4 11 (12.36%) Support Analyst
5 10 (11.24%) IT Manager
5 10 (11.24%) Service Manager
6 9 (10.11%) Service Analyst
7 8 (8.99%) Applications Support Analyst
7 8 (8.99%) IT Services Manager
8 7 (7.87%) Developer
8 7 (7.87%) Graduate
8 7 (7.87%) Graduate Developer
9 6 (6.74%) Applications Engineer
9 6 (6.74%) Graduate Web Developer
9 6 (6.74%) Service Desk Analyst
9 6 (6.74%) Technical Support
9 6 (6.74%) Web Developer
10 5 (5.62%) IT Analyst
Libraries, Frameworks & Software Standards
1 18 (20.22%) J2EE
2 10 (11.24%) CSS
2 10 (11.24%) HTML
3 6 (6.74%) AngularJS
4 4 (4.49%) Dojo
4 4 (4.49%) EJB
4 4 (4.49%) jQuery
5 3 (3.37%) EJB 3.0
5 3 (3.37%) Hibernate
5 3 (3.37%) Java EE
5 3 (3.37%) JSP
5 3 (3.37%) Servlets
6 2 (2.25%) LDAP
7 1 (1.12%) Ajax
7 1 (1.12%) JPA
7 1 (1.12%) REST
7 1 (1.12%) Software Packaging
Miscellaneous
1 16 (17.98%) Analytical Skills
1 16 (17.98%) Enterprise Software
2 15 (16.85%) Data Centre
3 12 (13.48%) Clustering
4 7 (7.87%) Computer Science
5 4 (4.49%) Management Information System
6 3 (3.37%) Cyberthreat
6 3 (3.37%) Self-Motivation
7 2 (2.25%) Client/Server
7 2 (2.25%) Security Operations Centre
7 2 (2.25%) User Experience
8 1 (1.12%) CMDB
8 1 (1.12%) Mobile App
Operating Systems
1 23 (25.84%) Windows
2 21 (23.60%) Linux
3 14 (15.73%) Unix
4 12 (13.48%) AIX
4 12 (13.48%) HPUX
4 12 (13.48%) Solaris
5 11 (12.36%) Windows Server
6 3 (3.37%) Windows 7
7 2 (2.25%) Windows 8
8 1 (1.12%) Windows 10
Processes & Methodologies
1 72 (80.90%) Service Management
2 51 (57.30%) ITIL
3 18 (20.22%) Problem-Solving
4 17 (19.10%) Service Delivery
5 13 (14.61%) Agile Software Development
6 12 (13.48%) Collaborative Working
6 12 (13.48%) Converged Infrastructure
6 12 (13.48%) Disaster Recovery
6 12 (13.48%) High Availability
6 12 (13.48%) Load Balancing
6 12 (13.48%) Migration
6 12 (13.48%) Programme Management
6 12 (13.48%) Runbook
6 12 (13.48%) Tech Ops
6 12 (13.48%) TOGAF
7 10 (11.24%) Mentoring
7 10 (11.24%) Stakeholder Management
8 8 (8.99%) Change Management
8 8 (8.99%) Continuous Improvement
9 7 (7.87%) Coaching
Programming Languages
1 11 (12.36%) JavaScript
2 9 (10.11%) SQL
3 6 (6.74%) PowerShell
4 4 (4.49%) Java
5 2 (2.25%) Bash Shell
5 2 (2.25%) Perl
6 1 (1.12%) Groovy
6 1 (1.12%) PL/SQL
Qualifications
1 12 (13.48%) Degree
2 11 (12.36%) ITIL Certification
3 10 (11.24%) Microsoft Certification
4 9 (10.11%) MCSE
5 7 (7.87%) Computer Science Degree
6 6 (6.74%) CISM
6 6 (6.74%) CISSP
6 6 (6.74%) MCSA
7 4 (4.49%) ITIL Foundation Certificate
8 3 (3.37%) A+ Certification
8 3 (3.37%) CCNA
8 3 (3.37%) Cisco Certification
8 3 (3.37%) MCP
9 2 (2.25%) BPSS Clearance
9 2 (2.25%) Network+ Certification
9 2 (2.25%) VCAP
9 2 (2.25%) VCDX
10 1 (1.12%) ISTQB
10 1 (1.12%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (14.61%) SLA
2 12 (13.48%) QA
3 5 (5.62%) ISO/IEC 27001
4 3 (3.37%) COBIT
4 3 (3.37%) GCP
5 2 (2.25%) ISO/IEC 20000
6 1 (1.12%) Disclosure Scotland
System Software
1 13 (14.61%) VMware Infrastructure
2 12 (13.48%) Hyper-V
2 12 (13.48%) KVM
2 12 (13.48%) Veritas Volume Manager
3 9 (10.11%) Active Directory
4 6 (6.74%) NFS
4 6 (6.74%) Samba
Systems Management
1 2 (2.25%) SCCM
1 2 (2.25%) Trend Micro Deep Security
2 1 (1.12%) MaaS360
2 1 (1.12%) Microsoft Intune
2 1 (1.12%) Nagios
2 1 (1.12%) SCOM
Vendors
1 23 (25.84%) Oracle
2 15 (16.85%) Sun
3 14 (15.73%) Microsoft
3 14 (15.73%) VMware
4 12 (13.48%) Cognizant
4 12 (13.48%) PlateSpin
4 12 (13.48%) Veritas
5 5 (5.62%) Remedy
6 4 (4.49%) ServiceNow
7 3 (3.37%) Capita
8 2 (2.25%) CheckPoint
8 2 (2.25%) Citrix
8 2 (2.25%) Palo Alto
8 2 (2.25%) SAP
8 2 (2.25%) Trend Micro
9 1 (1.12%) Adobe
9 1 (1.12%) BMC
9 1 (1.12%) Cisco
9 1 (1.12%) Red Hat
9 1 (1.12%) Symantec