Period
to 23 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 January 2018 with a comparison to the same period in the previous 2 years.

Service Management
Scotland > Glasgow
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 89 103 109
Rank change year-on-year +14 +6 +1
Permanent jobs citing Service Management 56 21 52
As % of all permanent IT jobs advertised in Glasgow 2.53% 1.12% 1.96%
As % of the Processes & Methodologies category 2.73% 1.22% 2.15%
Number of salaries quoted 39 14 45
Glasgow median annual salary £40,000 £35,500 £44,000
Median salary % change year-on-year +12.68% -19.32% -
10th Percentile £29,750 £21,400 £31,350
90th Percentile £57,500 £71,000 £53,750
Scotland median annual salary £41,413 £50,000 £40,000
% change year-on-year -17.18% +25.00% -6.43%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 2,048 1,719 2,414
As % of all permanent IT jobs advertised in Glasgow 92.59% 92.02% 91.16%
Number of salaries quoted 1,369 1,000 1,516
Glasgow median annual salary £47,500 £43,500 £42,500
Median salary % change year-on-year +9.20% +2.35% +6.25%
10th Percentile £31,500 £30,000 £28,750
90th Percentile £67,500 £61,250 £60,000
Scotland median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Management
Job Vacancy Trend in Glasgow

Job postings citing Service Management as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Management in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Glasgow.

Salary trend for Service Management in Glasgow

Service Management
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Management in Glasgow over the 6 months to 23 January 2018.

Salary histogram for Service Management in Glasgow

For the 6 months to 23 January 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Management.

1 28 (50.00%) ITIL
2 23 (41.07%) Windows
3 18 (32.14%) ITSM
4 15 (26.79%) Finance
5 14 (25.00%) Agile Software Development
5 14 (25.00%) Microsoft
6 13 (23.21%) XML
6 13 (23.21%) Change Management
7 12 (21.43%) Linux
7 12 (21.43%) Unix
8 10 (17.86%) SLA
8 10 (17.86%) ServiceNow
9 9 (16.07%) Root Cause Analysis
9 9 (16.07%) Problem Management
9 9 (16.07%) Performance Management
9 9 (16.07%) Application Performance Management
9 9 (16.07%) Workflow
10 8 (14.29%) Software Engineering
10 8 (14.29%) SQL
10 8 (14.29%) Oracle
10 8 (14.29%) Active Directory
11 7 (12.50%) BMC
11 7 (12.50%) SQL Server
11 7 (12.50%) HTML
11 7 (12.50%) Business Intelligence
11 7 (12.50%) SOA
11 7 (12.50%) Incident Management
11 7 (12.50%) Scrum
11 7 (12.50%) AppDynamics
11 7 (12.50%) JIRA

Service Management
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.14%) IIS
2 2 (3.57%) MS Exchange
3 1 (1.79%) Moodle
3 1 (1.79%) Totara
Applications
1 5 (8.93%) Microsoft Office
Business Applications
1 4 (7.14%) Remedy ITSM
2 2 (3.57%) JDE EnterpriseOne
3 1 (1.79%) JDE OneWorld
Cloud Services
1 2 (3.57%) Office 365
2 1 (1.79%) IaaS
Communications & Networking
1 4 (7.14%) Internet
2 3 (5.36%) Unified Communications
2 3 (5.36%) VPN
2 3 (5.36%) Wireless
3 2 (3.57%) Firewall
3 2 (3.57%) FTP
3 2 (3.57%) HTTP
3 2 (3.57%) HTTPS
3 2 (3.57%) NetScaler
3 2 (3.57%) SSL
4 1 (1.79%) SAN
4 1 (1.79%) TCP/IP
Database & Business Intelligence
1 7 (12.50%) SQL Server
2 6 (10.71%) RDBMS
2 6 (10.71%) Relational Database
3 1 (1.79%) Data Warehouse
3 1 (1.79%) dBASE
3 1 (1.79%) SQL Server Integration Services
3 1 (1.79%) UniData
Development Applications
1 7 (12.50%) JIRA
2 6 (10.71%) Team Foundation Server
General
1 15 (26.79%) Finance
2 6 (10.71%) Banking
3 4 (7.14%) Retail Banking
4 3 (5.36%) Back Office
5 2 (3.57%) Manufacturing
5 2 (3.57%) Telecoms
6 1 (1.79%) Retail
Job Titles
1 18 (32.14%) Analyst
2 8 (14.29%) Support Analyst
3 6 (10.71%) Applications Support
3 6 (10.71%) Applications Support Analyst
3 6 (10.71%) Engineering Manager
3 6 (10.71%) Senior Analyst
3 6 (10.71%) Software Engineering Manager
3 6 (10.71%) Software Manager
4 5 (8.93%) Architect
4 5 (8.93%) Senior Applications Support
4 5 (8.93%) Senior Applications Support Analyst
4 5 (8.93%) Senior Support Analyst
4 5 (8.93%) Service Analyst
5 3 (5.36%) Change Manager
5 3 (5.36%) Operations Manager
5 3 (5.36%) Service Manager
5 3 (5.36%) Service Operations Manager
6 2 (3.57%) IT Support
6 2 (3.57%) Senior Technician
6 2 (3.57%) Technical Operations Analyst
Libraries, Frameworks & Software Standards
1 13 (23.21%) XML
2 7 (12.50%) HTML
3 6 (10.71%) HTML5
4 4 (7.14%) .NET
4 4 (7.14%) Middleware
5 2 (3.57%) EDI
5 2 (3.57%) EDIFACT
6 1 (1.79%) Web Services
Miscellaneous
1 4 (7.14%) Smartphone
2 3 (5.36%) Analytical Skills
2 3 (5.36%) Data Centre
3 2 (3.57%) Blackberry
3 2 (3.57%) TRADACOMS
4 1 (1.79%) Client/Server
4 1 (1.79%) Computer Science
4 1 (1.79%) e-Learning
4 1 (1.79%) FMCG
4 1 (1.79%) LIMS
4 1 (1.79%) Management Information System
Operating Systems
1 23 (41.07%) Windows
2 12 (21.43%) Linux
2 12 (21.43%) Unix
3 5 (8.93%) Windows Server
4 4 (7.14%) Windows Server 2012
5 2 (3.57%) Windows 10
6 1 (1.79%) Windows Server 2008
Processes & Methodologies
1 28 (50.00%) ITIL
2 18 (32.14%) ITSM
3 14 (25.00%) Agile Software Development
4 13 (23.21%) Change Management
5 9 (16.07%) Application Performance Management
5 9 (16.07%) Performance Management
5 9 (16.07%) Problem Management
5 9 (16.07%) Root Cause Analysis
5 9 (16.07%) Workflow
6 8 (14.29%) Software Engineering
7 7 (12.50%) Business Intelligence
7 7 (12.50%) Incident Management
7 7 (12.50%) Scrum
7 7 (12.50%) SOA
8 6 (10.71%) Configuration Management
8 6 (10.71%) Test Automation
9 5 (8.93%) ITIL V3
9 5 (8.93%) Service Delivery
9 5 (8.93%) Service Design
9 5 (8.93%) Trend Analysis
Programming Languages
1 8 (14.29%) SQL
2 5 (8.93%) C
2 5 (8.93%) PowerShell
3 4 (7.14%) Java
3 4 (7.14%) Perl
4 2 (3.57%) ActionScript
4 2 (3.57%) ActionScript 2.0
4 2 (3.57%) ActionScript 3.0
5 1 (1.79%) Bash Shell
5 1 (1.79%) JavaScript
Qualifications
1 4 (7.14%) Microsoft Certification
2 3 (5.36%) Cisco Certification
2 3 (5.36%) ITIL Certification
3 2 (3.57%) CCIE
3 2 (3.57%) CCNA
3 2 (3.57%) CCNP
3 2 (3.57%) Degree
4 1 (1.79%) BPSS Clearance
4 1 (1.79%) MCP
Quality Assurance & Compliance
1 10 (17.86%) SLA
2 1 (1.79%) QA
System Software
1 8 (14.29%) Active Directory
2 4 (7.14%) XenApp
3 3 (5.36%) VMware Infrastructure
4 1 (1.79%) Hyper-V
Systems Management
1 5 (8.93%) SCOM
2 4 (7.14%) Nagios
3 2 (3.57%) BMC PATROL
4 1 (1.79%) SCCM
Vendors
1 14 (25.00%) Microsoft
2 10 (17.86%) ServiceNow
3 8 (14.29%) Oracle
4 7 (12.50%) AppDynamics
4 7 (12.50%) BMC
5 6 (10.71%) Atlassian
6 5 (8.93%) Citrix
7 4 (7.14%) Remedy
7 4 (7.14%) TIBCO
8 3 (5.36%) Cisco
8 3 (5.36%) Peregrine
8 3 (5.36%) VMware
9 2 (3.57%) CheckPoint
9 2 (3.57%) JD Edwards
10 1 (1.79%) CommVault
10 1 (1.79%) IFS
10 1 (1.79%) Intel
10 1 (1.79%) Sun