Period
to 15 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 15 July 2018 with a comparison to the same period in the previous 2 years.

Service Management
Scotland > Glasgow
6 months to
15 Jul 2018
Same period 2017 Same period 2016
Rank 117 100 121
Rank change year-on-year -17 +21 -2
Permanent jobs citing Service Management 55 42 51
As % of all permanent IT jobs advertised in Glasgow 2.24% 1.89% 1.96%
As % of the Processes & Methodologies category 2.37% 2.03% 2.10%
Number of salaries quoted 32 29 28
Glasgow median annual salary £24,750 £43,500 £30,000
Median salary % change year-on-year -43.10% +45.00% -25.93%
10th Percentile £23,000 £31,250 £21,000
90th Percentile £57,500 £60,250 £46,575
Scotland median annual salary £42,496 £47,000 £37,500
% change year-on-year -9.58% +25.33% -10.18%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 2,323 2,066 2,431
As % of all permanent IT jobs advertised in Glasgow 94.51% 92.81% 93.39%
Number of salaries quoted 1,696 1,268 1,350
Glasgow median annual salary £47,500 £45,000 £43,000
Median salary % change year-on-year +5.56% +4.65% -1.71%
10th Percentile £31,175 £29,750 £27,750
90th Percentile £70,000 £70,000 £62,500
Scotland median annual salary £45,000 £45,000 £45,000

Service Management
Job Vacancy Trend in Glasgow

Job postings citing Service Management as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Management in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Glasgow.

Salary trend for Service Management in Glasgow

Service Management
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Management in Glasgow over the 6 months to 15 July 2018.

Salary histogram for Service Management in Glasgow

For the 6 months to 15 July 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Management.

1 28 (50.91%) ITSM
2 26 (47.27%) ITIL
3 19 (34.55%) Unix
3 19 (34.55%) Linux
3 19 (34.55%) Tomcat
4 18 (32.73%) Apache
4 18 (32.73%) TCP/IP
5 17 (30.91%) Microsoft
5 17 (30.91%) Oracle
5 17 (30.91%) TOGAF
6 16 (29.09%) Collaborative Working
6 16 (29.09%) JBoss
6 16 (29.09%) J2EE
6 16 (29.09%) Sun
6 16 (29.09%) Cognizant
7 14 (25.45%) Data Centre
8 13 (23.64%) High Availability
8 13 (23.64%) QA
8 13 (23.64%) HPUX
8 13 (23.64%) Disaster Recovery
8 13 (23.64%) Migration
8 13 (23.64%) Programme Management
9 12 (21.82%) VMware
9 12 (21.82%) Clustering
9 12 (21.82%) Firewall
9 12 (21.82%) Finance
9 12 (21.82%) iPlanet
9 12 (21.82%) Solaris
9 12 (21.82%) AIX
9 12 (21.82%) WebLogic

Service Management
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (34.55%) Tomcat
2 18 (32.73%) Apache
3 16 (29.09%) JBoss
4 12 (21.82%) iPlanet
4 12 (21.82%) Oracle Application Server
4 12 (21.82%) WebLogic
5 6 (10.91%) IIS
6 4 (7.27%) Oracle SOA Suite
Applications
1 6 (10.91%) Microsoft Office
2 3 (5.45%) Microsoft Excel
2 3 (5.45%) Microsoft PowerPoint
3 1 (1.82%) MS Visio
Business Applications
1 12 (21.82%) Oracle Procure-to-Pay
2 1 (1.82%) JDE EnterpriseOne
2 1 (1.82%) JDE OneWorld
2 1 (1.82%) Remedy ITSM
2 1 (1.82%) SAP CO
2 1 (1.82%) SAP FI
2 1 (1.82%) SAP FI/CO
2 1 (1.82%) SAP FSCM
2 1 (1.82%) SAP HCM
2 1 (1.82%) SAP HR
2 1 (1.82%) SAP Travel Management
Cloud Services
1 1 (1.82%) Office 365
Communications & Networking
1 18 (32.73%) TCP/IP
2 12 (21.82%) Firewall
3 6 (10.91%) DNS
3 6 (10.91%) iSCSI
3 6 (10.91%) SSH
4 4 (7.27%) VPN
5 3 (5.45%) Internet
5 3 (5.45%) WAN
6 2 (3.64%) ADSL
6 2 (3.64%) Broadband
6 2 (3.64%) Extranet
6 2 (3.64%) Intranet
6 2 (3.64%) SAN
7 1 (1.82%) VoIP
Database & Business Intelligence
1 6 (10.91%) SQL Server
2 4 (7.27%) DB2
3 1 (1.82%) Oracle Reports
General
1 12 (21.82%) Finance
2 7 (12.73%) Banking
2 7 (12.73%) Law
3 6 (10.91%) Retail Banking
4 3 (5.45%) Investment Banking
4 3 (5.45%) Military
5 2 (3.64%) French Language
5 2 (3.64%) German Language
5 2 (3.64%) Italian Language
5 2 (3.64%) Spanish Language
6 1 (1.82%) Back Office
6 1 (1.82%) Billing
6 1 (1.82%) Digital Economy
6 1 (1.82%) Mandarin Language
6 1 (1.82%) Marketing
6 1 (1.82%) Telecoms
Job Titles
1 13 (23.64%) Unix Engineer
2 12 (21.82%) Build Engineer
2 12 (21.82%) Migration Engineer
3 10 (18.18%) Analyst
4 7 (12.73%) Architect
4 7 (12.73%) Service Manager
5 6 (10.91%) Applications Engineer
5 6 (10.91%) Service Analyst
5 6 (10.91%) Service Desk Analyst
6 5 (9.09%) Solutions Architect
7 4 (7.27%) Senior Architect
7 4 (7.27%) Senior Manager
7 4 (7.27%) Senior Service Manager
7 4 (7.27%) Senior Solutions Architect
8 3 (5.45%) 2nd Line Service Desk Analyst
9 2 (3.64%) Delivery Manager
9 2 (3.64%) Enterprise Architect
9 2 (3.64%) Infrastructure Manager
9 2 (3.64%) Network Architect
9 2 (3.64%) Security Manager
Libraries, Frameworks & Software Standards
1 16 (29.09%) J2EE
2 6 (10.91%) Web Services
3 4 (7.27%) Hibernate
3 4 (7.27%) Java EE
3 4 (7.27%) REST
3 4 (7.27%) SOAP
3 4 (7.27%) Struts
3 4 (7.27%) XML
4 1 (1.82%) Software Packaging
Miscellaneous
1 14 (25.45%) Data Centre
2 12 (21.82%) Clustering
2 12 (21.82%) Enterprise Software
3 8 (14.55%) Management Information System
4 5 (9.09%) Blackberry
5 4 (7.27%) Mainframe
6 3 (5.45%) Analytical Skills
6 3 (5.45%) Computer Science
6 3 (5.45%) Cyberthreat
6 3 (5.45%) Smartphone
7 2 (3.64%) Self-Motivation
8 1 (1.82%) Client/Server
8 1 (1.82%) Greenfield Project
8 1 (1.82%) PMI
Operating Systems
1 19 (34.55%) Linux
1 19 (34.55%) Unix
2 13 (23.64%) HPUX
3 12 (21.82%) AIX
3 12 (21.82%) Solaris
4 8 (14.55%) Windows
5 3 (5.45%) Windows 7
6 2 (3.64%) Windows Server 2003
6 2 (3.64%) Windows XP
7 1 (1.82%) Red Hat Enterprise Linux
7 1 (1.82%) Windows 10
Processes & Methodologies
1 28 (50.91%) ITSM
2 26 (47.27%) ITIL
3 17 (30.91%) TOGAF
4 16 (29.09%) Collaborative Working
5 13 (23.64%) Disaster Recovery
5 13 (23.64%) High Availability
5 13 (23.64%) Migration
5 13 (23.64%) Programme Management
6 12 (21.82%) Converged Infrastructure
6 12 (21.82%) Load Balancing
6 12 (21.82%) Runbook
6 12 (21.82%) Tech Ops
7 11 (20.00%) SOA
8 10 (18.18%) Problem-Solving
9 8 (14.55%) Agile Software Development
9 8 (14.55%) Service Delivery
10 7 (12.73%) CRM
11 5 (9.09%) Incident Management
11 5 (9.09%) Open Source
11 5 (9.09%) SDLC
Programming Languages
1 6 (10.91%) SQL
2 2 (3.64%) Bash Shell
2 2 (3.64%) Perl
2 2 (3.64%) PowerShell
3 1 (1.82%) Java
3 1 (1.82%) JavaScript
3 1 (1.82%) Shell Script
Qualifications
1 3 (5.45%) CISM
1 3 (5.45%) CISSP
1 3 (5.45%) Degree
2 2 (3.64%) Cisco Certification
2 2 (3.64%) ITIL Certification
2 2 (3.64%) Microsoft Certification
3 1 (1.82%) Computer Science Degree
3 1 (1.82%) DV Cleared
3 1 (1.82%) MCSA
3 1 (1.82%) PMI Certification
3 1 (1.82%) PRINCE2 Certification
3 1 (1.82%) PRINCE2 Practitioner
3 1 (1.82%) SC Cleared
3 1 (1.82%) Security Cleared
3 1 (1.82%) TOGAF Certification
Quality Assurance & Compliance
1 13 (23.64%) QA
2 4 (7.27%) COBIT
3 3 (5.45%) SLA
4 1 (1.82%) PMO
System Software
1 12 (21.82%) Hyper-V
1 12 (21.82%) KVM
1 12 (21.82%) Veritas Volume Manager
1 12 (21.82%) VMware Infrastructure
2 10 (18.18%) Active Directory
3 6 (10.91%) NFS
3 6 (10.91%) Samba
Systems Management
1 1 (1.82%) Nagios
1 1 (1.82%) SCCM
1 1 (1.82%) SCOM
Vendors
1 17 (30.91%) Microsoft
1 17 (30.91%) Oracle
2 16 (29.09%) Cognizant
2 16 (29.09%) Sun
3 12 (21.82%) PlateSpin
3 12 (21.82%) Veritas
3 12 (21.82%) VMware
4 5 (9.09%) IBM
5 4 (7.27%) Chordiant
6 3 (5.45%) ServiceNow
7 2 (3.64%) Cisco
7 2 (3.64%) iManage
7 2 (3.64%) Red Hat
7 2 (3.64%) SAP
8 1 (1.82%) Altiris
8 1 (1.82%) Citrix
8 1 (1.82%) JD Edwards
8 1 (1.82%) Remedy
8 1 (1.82%) Salesforce.com
8 1 (1.82%) Symantec