Period
to 23 March 2019

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 March 2019 with a comparison to the same period in the previous 2 years.

Service Management
Scotland > Glasgow
6 months to
23 Mar 2019
Same period 2018 Same period 2017
Rank 84 101 97
Rank change year-on-year +17 -4 +36
Permanent jobs citing Service Management 58 60 30
As % of all permanent IT jobs advertised in Glasgow 2.99% 2.51% 1.62%
As % of the Processes & Methodologies category 3.20% 2.65% 1.74%
Number of salaries quoted 34 33 23
Glasgow median annual salary £42,000 £50,000 £40,000
Median salary % change year-on-year -16.00% +25.00% -8.05%
10th Percentile £19,000 £29,750 £23,250
90th Percentile £59,125 £59,350 £70,700
Scotland median annual salary £42,439 £42,500 £45,424
% change year-on-year -0.14% -6.44% +16.47%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 1,814 2,265 1,720
As % of all permanent IT jobs advertised in Glasgow 93.60% 94.61% 92.77%
Number of salaries quoted 1,272 1,566 1,013
Glasgow median annual salary £45,000 £48,500 £45,000
Median salary % change year-on-year -7.22% +7.78% +5.88%
10th Percentile £31,250 £31,250 £30,750
90th Percentile £65,000 £70,000 £62,250
Scotland median annual salary £45,000 £45,000 £45,000

Service Management
Job Vacancy Trend in Glasgow

Job postings citing Service Management as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Management in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Glasgow.

Salary trend for Service Management in Glasgow

Service Management
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Management in Glasgow over the 6 months to 23 March 2019.

Salary histogram for Service Management in Glasgow

For the 6 months to 23 March 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Management.

1 42 (72.41%) ITIL
2 22 (37.93%) ITSM
3 17 (29.31%) SLA
3 17 (29.31%) Incident Management
4 16 (27.59%) Agile Software Development
5 15 (25.86%) Continuous Improvement
6 14 (24.14%) Microsoft
7 12 (20.69%) Change Management
8 11 (18.97%) Service Delivery
9 10 (17.24%) Problem Management
9 10 (17.24%) ITIL V3
10 9 (15.52%) Service Design
10 9 (15.52%) Stakeholder Management
10 9 (15.52%) Asset Management
10 9 (15.52%) Active Directory
11 8 (13.79%) ITIL Certification
11 8 (13.79%) Linux
11 8 (13.79%) Microsoft Office
11 8 (13.79%) JavaScript
11 8 (13.79%) Disaster Recovery
11 8 (13.79%) Finance
11 8 (13.79%) Banking
11 8 (13.79%) Economics
11 8 (13.79%) IT Governance
11 8 (13.79%) Continuous Improvement Process
11 8 (13.79%) IT Strategy
11 8 (13.79%) ServiceNow
11 8 (13.79%) Software Asset Management
12 7 (12.07%) Cybersecurity
12 7 (12.07%) AngularJS

Service Management
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.62%) Exchange Server 2010
1 5 (8.62%) MS Exchange
2 2 (3.45%) Apache
2 2 (3.45%) Elasticsearch
2 2 (3.45%) IBM Notes
Applications
1 8 (13.79%) Microsoft Office
2 1 (1.72%) Microsoft Excel
Business Applications
1 1 (1.72%) Remedy ITSM
Cloud Services
1 6 (10.34%) Office 365
2 2 (3.45%) Azure Active Directory
2 2 (3.45%) IaaS
2 2 (3.45%) Microsoft Azure
2 2 (3.45%) PaaS
2 2 (3.45%) SaaS
Communications & Networking
1 2 (3.45%) Internet
Database & Business Intelligence
1 5 (8.62%) SQL Server
2 3 (5.17%) Oracle Database
2 3 (5.17%) Oracle Database 10g
2 3 (5.17%) Oracle Database 11g
2 3 (5.17%) Oracle Database 12c
3 2 (3.45%) MongoDB
3 2 (3.45%) MySQL
Development Applications
1 1 (1.72%) Jenkins
1 1 (1.72%) JIRA
General
1 8 (13.79%) Banking
1 8 (13.79%) Finance
2 3 (5.17%) Law
3 2 (3.45%) Billing
3 2 (3.45%) German Language
3 2 (3.45%) Investment Banking
4 1 (1.72%) Financial Institution
4 1 (1.72%) Telecoms
Job Titles
1 12 (20.69%) Service Manager
2 11 (18.97%) Analyst
3 9 (15.52%) Delivery Manager
3 9 (15.52%) Services Delivery Manager
4 8 (13.79%) Service Analyst
5 7 (12.07%) Consultant
5 7 (12.07%) Service Desk Analyst
5 7 (12.07%) ServiceNow Consultant
5 7 (12.07%) Technical Consultant
6 5 (8.62%) Architect
7 4 (6.90%) 1st Line Engineer
7 4 (6.90%) 1st Line Support
7 4 (6.90%) 1st Line Support Engineer
7 4 (6.90%) First Line Help Desk Support
7 4 (6.90%) Help Desk Engineer
7 4 (6.90%) Help Desk Support
7 4 (6.90%) Help Desk Support Engineer
7 4 (6.90%) Support Engineer
8 3 (5.17%) IT Services Manager
8 3 (5.17%) Oracle DBA
Libraries, Frameworks & Software Standards
1 7 (12.07%) AngularJS
1 7 (12.07%) CSS
1 7 (12.07%) HTML
1 7 (12.07%) HTML5
1 7 (12.07%) XML
2 5 (8.62%) Web Services
3 2 (3.45%) LDAP
3 2 (3.45%) REST
3 2 (3.45%) SOAP
Miscellaneous
1 6 (10.34%) Self-Motivation
2 4 (6.90%) Data Centre
3 2 (3.45%) User Experience
4 1 (1.72%) Enterprise Software
4 1 (1.72%) Freedom of Information
4 1 (1.72%) Virtual Team
Operating Systems
1 8 (13.79%) Linux
2 4 (6.90%) Unix
3 3 (5.17%) AIX
3 3 (5.17%) Solaris
3 3 (5.17%) Windows
4 2 (3.45%) Red Hat Enterprise Linux
4 2 (3.45%) SUSE
4 2 (3.45%) Windows 7
Processes & Methodologies
1 42 (72.41%) ITIL
2 22 (37.93%) ITSM
3 17 (29.31%) Incident Management
4 16 (27.59%) Agile Software Development
5 15 (25.86%) Continuous Improvement
6 12 (20.69%) Change Management
7 11 (18.97%) Service Delivery
8 10 (17.24%) ITIL V3
8 10 (17.24%) Problem Management
9 9 (15.52%) Asset Management
9 9 (15.52%) Service Design
9 9 (15.52%) Stakeholder Management
10 8 (13.79%) Continuous Improvement Process
10 8 (13.79%) Disaster Recovery
10 8 (13.79%) Economics
10 8 (13.79%) IT Governance
10 8 (13.79%) IT Strategy
10 8 (13.79%) Software Asset Management
11 7 (12.07%) Cybersecurity
12 6 (10.34%) Kanban
Programming Languages
1 8 (13.79%) JavaScript
2 3 (5.17%) Java
3 2 (3.45%) Shell Script
3 2 (3.45%) SQL
4 1 (1.72%) Bash Shell
4 1 (1.72%) Perl
4 1 (1.72%) PowerShell
Qualifications
1 8 (13.79%) ITIL Certification
2 3 (5.17%) TOGAF Certification
3 1 (1.72%) CISM
3 1 (1.72%) CISSP
3 1 (1.72%) Degree
3 1 (1.72%) ISO 27001 Lead Auditor
Quality Assurance & Compliance
1 17 (29.31%) SLA
2 2 (3.45%) COBIT
3 1 (1.72%) GDPR
3 1 (1.72%) ISO/IEC 27001
3 1 (1.72%) PMO
System Software
1 9 (15.52%) Active Directory
2 2 (3.45%) Virtual Desktop
Systems Management
1 3 (5.17%) Enterprise Manager Cloud Control
1 3 (5.17%) Oracle Flashback
1 3 (5.17%) Oracle RMAN
2 2 (3.45%) AirWatch
2 2 (3.45%) Microsoft Intune
2 2 (3.45%) Red Hat Satellite
Vendors
1 14 (24.14%) Microsoft
2 8 (13.79%) ServiceNow
3 3 (5.17%) Oracle
3 3 (5.17%) Red Hat
4 2 (3.45%) Citrix
4 2 (3.45%) Cognizant
4 2 (3.45%) Dell
4 2 (3.45%) Google
4 2 (3.45%) HP
4 2 (3.45%) Lotus
4 2 (3.45%) MobileIron
5 1 (1.72%) AppDynamics
5 1 (1.72%) Avaya
5 1 (1.72%) BMC
5 1 (1.72%) Remedy
5 1 (1.72%) Verint