Period
to 6 August 2020

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 6 August 2020 with a comparison to the same period in the previous 2 years.

Service Management
Scotland > Glasgow
6 months to
6 Aug 2020
Same period 2019 Same period 2018
Rank 71 90 106
Rank change year-on-year +19 +16 -8
Permanent jobs citing Service Management 13 43 57
As % of all permanent jobs advertised in Glasgow 1.48% 2.30% 2.42%
As % of the Processes & Methodologies category 1.57% 2.45% 2.55%
Number of salaries quoted 4 24 34
Median annual salary £88,750 £25,119 £25,250
Median salary % change year-on-year +253.31% -0.52% -41.95%
10th Percentile £62,875 £19,000 £23,000
90th Percentile £115,000 £68,625 £57,500
Scotland median annual salary £40,000 £50,360 £42,500
% change year-on-year -20.57% +18.49% -5.56%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 827 1,757 2,235
As % of all permanent IT jobs advertised in Glasgow 93.87% 94.06% 94.90%
Number of salaries quoted 565 1,233 1,637
Median annual salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26% +5.56%
10th Percentile £31,450 £31,250 £31,060
90th Percentile £65,000 £69,150 £67,500
Scotland median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

Service Management
Job Vacancy Trend in Glasgow

Job postings citing Service Management as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Management in Glasgow

Service Management
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing Service Management in Glasgow.

Salary trend for Service Management in Glasgow

Service Management
Salary Histogram in Glasgow

Salary distribution for jobs citing Service Management in Glasgow over the 6 months to 6 August 2020.

Salary histogram for Service Management in Glasgow

For the 6 months to 6 August 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Management.

1 9 (69.23%) ITIL
2 6 (46.15%) Service Delivery
3 4 (30.77%) SLA
3 4 (30.77%) Cisco
3 4 (30.77%) Customer Requirements
3 4 (30.77%) Public Sector
4 3 (23.08%) Problem-Solving
4 3 (23.08%) Line Management
4 3 (23.08%) Active Directory
4 3 (23.08%) SQL
4 3 (23.08%) SQL Server
4 3 (23.08%) Linux
4 3 (23.08%) Migration
4 3 (23.08%) Stakeholder Management
4 3 (23.08%) Capita
4 3 (23.08%) Incident Management
5 2 (15.38%) SCCM
5 2 (15.38%) SCOM
5 2 (15.38%) SCVMM
5 2 (15.38%) Information Security
5 2 (15.38%) Change Management
5 2 (15.38%) Firewall
5 2 (15.38%) ITSM
5 2 (15.38%) B2B
5 2 (15.38%) Process Management
5 2 (15.38%) ADSL
5 2 (15.38%) DHCP
5 2 (15.38%) Ethernet
5 2 (15.38%) DNS
5 2 (15.38%) Microsoft Office

Service Management
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (15.38%) Confluence
1 2 (15.38%) Exchange Server 2013
Applications
1 2 (15.38%) Microsoft Office
Cloud Services
1 2 (15.38%) Office 365
1 2 (15.38%) SaaS
1 2 (15.38%) Slack
Communications & Networking
1 2 (15.38%) ADSL
1 2 (15.38%) DHCP
1 2 (15.38%) DNS
1 2 (15.38%) Ethernet
1 2 (15.38%) Firewall
2 1 (7.69%) Multicast
Database & Business Intelligence
1 3 (23.08%) SQL Server
2 1 (7.69%) Crystal Reports
2 1 (7.69%) Hadoop
2 1 (7.69%) Relational Database
2 1 (7.69%) SQL Server Reporting Services
Development Applications
1 2 (15.38%) JIRA
2 1 (7.69%) Jenkins
General
1 4 (30.77%) Public Sector
2 2 (15.38%) Local Government
3 1 (7.69%) Billing
3 1 (7.69%) Finance
Job Titles
1 3 (23.08%) Service Manager
2 2 (15.38%) Consultant
2 2 (15.38%) Delivery Manager
2 2 (15.38%) Microsoft Consultant
2 2 (15.38%) Service Delivery Manager
2 2 (15.38%) Support Team Leader
2 2 (15.38%) Team Leader
2 2 (15.38%) Technical Consultant
3 1 (7.69%) Administrator
3 1 (7.69%) Analyst
3 1 (7.69%) Developer
3 1 (7.69%) Head of Service Management
3 1 (7.69%) ITSM Developer
3 1 (7.69%) Linux Administrator
3 1 (7.69%) Linux Systems Administrator
3 1 (7.69%) Project Manager
3 1 (7.69%) Service Analyst
3 1 (7.69%) Service Desk Analyst
3 1 (7.69%) Technical Manager
3 1 (7.69%) Technical Project Manager
Libraries, Frameworks & Software Standards
1 1 (7.69%) LDAP
1 1 (7.69%) Middleware
Miscellaneous
1 1 (7.69%) Analytical Skills
1 1 (7.69%) Data Centre
Operating Systems
1 3 (23.08%) Linux
2 2 (15.38%) Windows
2 2 (15.38%) Windows 10
3 1 (7.69%) Red Hat Enterprise Linux
3 1 (7.69%) Unix
Processes & Methodologies
1 9 (69.23%) ITIL
2 6 (46.15%) Service Delivery
3 4 (30.77%) Customer Requirements
4 3 (23.08%) Incident Management
4 3 (23.08%) Line Management
4 3 (23.08%) Migration
4 3 (23.08%) Problem-Solving
4 3 (23.08%) Stakeholder Management
5 2 (15.38%) B2B
5 2 (15.38%) Change Management
5 2 (15.38%) Data Loss Prevention
5 2 (15.38%) Information Security
5 2 (15.38%) ITSM
5 2 (15.38%) Network Monitoring
5 2 (15.38%) Patch Management
5 2 (15.38%) People Management
5 2 (15.38%) Process Management
6 1 (7.69%) IT Strategy
6 1 (7.69%) Project Delivery
6 1 (7.69%) Server Management
Programming Languages
1 3 (23.08%) SQL
2 1 (7.69%) Bash Shell
2 1 (7.69%) PowerShell
2 1 (7.69%) Python
2 1 (7.69%) T-SQL
Qualifications
1 2 (15.38%) CCNA
1 2 (15.38%) Cisco Certification
1 2 (15.38%) Microsoft Certification
2 1 (7.69%) Degree
2 1 (7.69%) ITIL Certification
2 1 (7.69%) Security Cleared
Quality Assurance & Compliance
1 4 (30.77%) SLA
2 1 (7.69%) QA
System Software
1 3 (23.08%) Active Directory
2 2 (15.38%) Hyper-V
Systems Management
1 2 (15.38%) Microsoft Intune
1 2 (15.38%) SCCM
1 2 (15.38%) SCDPM
1 2 (15.38%) SCOM
1 2 (15.38%) SCOrch
1 2 (15.38%) SCSM
1 2 (15.38%) SCVMM
2 1 (7.69%) Ansible
2 1 (7.69%) Opscode Chef
2 1 (7.69%) Puppet
Vendors
1 4 (30.77%) Cisco
2 3 (23.08%) Capita
3 2 (15.38%) EMC
3 2 (15.38%) Juniper
3 2 (15.38%) Microsoft
3 2 (15.38%) Remedy
3 2 (15.38%) SolarWinds
4 1 (7.69%) Cloudera
4 1 (7.69%) Red Hat
4 1 (7.69%) ServiceNow