Period
to

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 May 2022 with a comparison to the same period in the previous 2 years.

Service Management
Scotland > Glasgow
6 months to
23 May 2022
Same period 2021 Same period 2020
Rank 109 83 75
Rank change year-on-year -26 -8 +8
Permanent jobs citing Service Management 15 20 33
As % of all permanent jobs advertised in Glasgow 0.95% 1.55% 2.81%
As % of the Processes & Methodologies category 1.02% 1.70% 2.96%
Number of salaries quoted 10 9 20
10th Percentile £29,625 £50,250 £19,000
25th Percentile £32,549 £55,000 £38,813
Median annual salary (50th Percentile) £58,000 £60,000 £45,500
Median % change year-on-year -3.33% +31.87% +23.98%
75th Percentile £69,063 £67,500 £55,313
90th Percentile £71,250 £68,000 £58,500
Scotland median annual salary £45,000 £45,500 £45,000
% change year-on-year -1.10% +1.11% +2.27%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 1,474 1,179 1,116
As % of all permanent IT jobs advertised in Glasgow 92.94% 91.40% 94.90%
Number of salaries quoted 796 832 800
10th Percentile £31,000 £32,500 £32,475
25th Percentile £38,720 £37,500 £37,500
Median annual salary (50th Percentile) £50,000 £47,500 £45,000
Median % change year-on-year +5.26% +5.56% -
75th Percentile £65,000 £60,000 £55,000
90th Percentile £75,000 £71,250 £63,759
Scotland median annual salary £55,000 £47,500 £46,820
% change year-on-year +15.79% +1.45% +4.04%

Service Management
Job Vacancy Trend in Glasgow

Job postings citing Service Management as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Management in Glasgow

Service Management
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing Service Management in Glasgow.

Salary trend for Service Management in Glasgow

Service Management
Salary Histogram in Glasgow

Salary distribution for jobs citing Service Management in Glasgow over the 6 months to 23 May 2022.

Salary histogram for Service Management in Glasgow

For the 6 months to 23 May 2022, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Management.

1 11 (73.33%) ITIL
2 6 (40.00%) SLA
3 5 (33.33%) Windows
3 5 (33.33%) ITSM
4 4 (26.67%) Stakeholder Management
4 4 (26.67%) VPN
4 4 (26.67%) ADSL
4 4 (26.67%) Service Delivery
4 4 (26.67%) Active Directory
4 4 (26.67%) Microsoft 365
4 4 (26.67%) Problem-Solving
4 4 (26.67%) Social Skills
5 3 (20.00%) Documentation Skills
5 3 (20.00%) IT Strategy
5 3 (20.00%) Analytical Skills
5 3 (20.00%) Line Management
5 3 (20.00%) Windows 10
5 3 (20.00%) Intranet
5 3 (20.00%) Extranet
5 3 (20.00%) Microsoft
5 3 (20.00%) Configuration Management
5 3 (20.00%) Broadband
5 3 (20.00%) CRM
5 3 (20.00%) HND
5 3 (20.00%) Knowledge Management
5 3 (20.00%) Enterprise Architecture
5 3 (20.00%) Asset Management
6 2 (13.33%) Facilities Management
6 2 (13.33%) Remedy ITSM
6 2 (13.33%) Remedy

Service Management
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.67%) SharePoint
Applications
1 1 (6.67%) Microsoft Office
Business Applications
1 2 (13.33%) Remedy ITSM
Cloud Services
1 4 (26.67%) Microsoft 365
2 1 (6.67%) Azure
Communications & Networking
1 4 (26.67%) ADSL
1 4 (26.67%) VPN
2 3 (20.00%) Broadband
2 3 (20.00%) Extranet
2 3 (20.00%) Intranet
3 1 (6.67%) Cisco ASA
3 1 (6.67%) DHCP
3 1 (6.67%) DNS
3 1 (6.67%) Ethernet
3 1 (6.67%) Firewall
3 1 (6.67%) LAN
3 1 (6.67%) SAN
3 1 (6.67%) TCP/IP
3 1 (6.67%) VoIP
3 1 (6.67%) WAN
General
1 4 (26.67%) Social Skills
2 3 (20.00%) Analytical Skills
2 3 (20.00%) Documentation Skills
3 1 (6.67%) Finance
3 1 (6.67%) Influencing Skills
3 1 (6.67%) Law
3 1 (6.67%) Public Sector
Job Titles
1 6 (40.00%) Analyst
2 4 (26.67%) Service Analyst
2 4 (26.67%) Service Desk Analyst
3 3 (20.00%) Applications Support
3 3 (20.00%) IT Analyst
4 2 (13.33%) Service Management Specialist
5 1 (6.67%) Configuration Analyst
5 1 (6.67%) Configuration and Release Manager
5 1 (6.67%) Configuration Manager
5 1 (6.67%) Head of Service Management
5 1 (6.67%) Head of Strategy
5 1 (6.67%) Infrastructure Manager
5 1 (6.67%) Network Infrastructure Manager
5 1 (6.67%) Network Manager
5 1 (6.67%) Network Operations Engineer
5 1 (6.67%) NOC Engineer
5 1 (6.67%) Operations Engineer
5 1 (6.67%) Release and Configuration Manager
5 1 (6.67%) Senior Infrastructure Manager
5 1 (6.67%) Senior Network Manager
Miscellaneous
1 1 (6.67%) Clustering
1 1 (6.67%) CMDB
1 1 (6.67%) Data Centre
1 1 (6.67%) Management Information System
Operating Systems
1 5 (33.33%) Windows
2 3 (20.00%) Windows 10
3 1 (6.67%) Windows Server 2012
Processes & Methodologies
1 11 (73.33%) ITIL
2 5 (33.33%) ITSM
3 4 (26.67%) Problem-Solving
3 4 (26.67%) Service Delivery
3 4 (26.67%) Stakeholder Management
4 3 (20.00%) Asset Management
4 3 (20.00%) Configuration Management
4 3 (20.00%) CRM
4 3 (20.00%) Enterprise Architecture
4 3 (20.00%) IT Strategy
4 3 (20.00%) Knowledge Management
4 3 (20.00%) Line Management
5 2 (13.33%) Coaching
5 2 (13.33%) Facilities Management
6 1 (6.67%) Analytics
6 1 (6.67%) Change Control
6 1 (6.67%) Mobile Device Management
6 1 (6.67%) Patch Management
6 1 (6.67%) Performance Metrics
6 1 (6.67%) Release Automation
Programming Languages
1 1 (6.67%) PowerShell
1 1 (6.67%) SQL
Qualifications
1 3 (20.00%) HND
2 2 (13.33%) ITIL Certification
3 1 (6.67%) Cisco Certification
3 1 (6.67%) SC Cleared
3 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 6 (40.00%) SLA
2 1 (6.67%) Data Quality
2 1 (6.67%) ISO/IEC 27001
System Software
1 4 (26.67%) Active Directory
2 1 (6.67%) Hyper-V
Systems Management
1 1 (6.67%) Active Directory Federation Services
1 1 (6.67%) SCCM
1 1 (6.67%) SCOM
1 1 (6.67%) SCOrch
Vendors
1 3 (20.00%) Microsoft
2 2 (13.33%) Cisco
2 2 (13.33%) Remedy
2 2 (13.33%) SolarWinds
3 1 (6.67%) BMC