Period
to 17 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
Scotland > Glasgow
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 96 100 104
Rank change year-on-year +4 +4 +24
Permanent jobs citing Service Management 54 40 50
As % of all permanent IT jobs advertised in Glasgow 2.35% 1.82% 1.94%
As % of the Processes & Methodologies category 2.56% 1.96% 2.13%
Number of salaries quoted 40 16 43
Glasgow median annual salary £43,250 £30,574 £43,000
Median salary % change year-on-year +41.46% -28.90% +17.81%
10th Percentile £31,175 £20,750 £31,550
90th Percentile £57,500 £42,500 £53,000
Scotland median annual salary £42,000 £48,750 £42,233
% change year-on-year -13.85% +15.43% +2.38%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 2109 2045 2348
As % of all permanent IT jobs advertised in Glasgow 91.82% 92.83% 91.22%
Number of salaries quoted 1357 1094 1499
Glasgow median annual salary £47,500 £42,500 £42,500
Median salary % change year-on-year +11.76% - +6.25%
10th Percentile £31,500 £28,750 £28,750
90th Percentile £67,500 £60,000 £60,500
Scotland median annual salary £45,000 £44,000 £42,500
% change year-on-year +2.27% +3.53% +2.41%

Service Management
Job Vacancy Trend in Glasgow

Job postings citing Service Management as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Management in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Glasgow.

Salary trend for Service Management in Glasgow

Service Management
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Management in Glasgow over the 6 months to 17 November 2017.

Salary histogram for Service Management in Glasgow

For the 6 months to 17 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region with a requirement for Service Management.

1 28 (51.85%) ITIL
2 20 (37.04%) ITSM
3 16 (29.63%) Windows
4 13 (24.07%) Microsoft
5 11 (20.37%) Agile Software Development
5 11 (20.37%) ServiceNow
6 10 (18.52%) Active Directory
7 9 (16.67%) Linux
7 9 (16.67%) Unix
7 9 (16.67%) XML
7 9 (16.67%) Workflow
7 9 (16.67%) Finance
7 9 (16.67%) Performance Management
7 9 (16.67%) Application Performance Management
8 8 (14.81%) Scrum
8 8 (14.81%) Banking
8 8 (14.81%) Citrix
8 8 (14.81%) BMC
9 7 (12.96%) Microsoft Certification
9 7 (12.96%) HTML
9 7 (12.96%) SOA
9 7 (12.96%) Business Intelligence
9 7 (12.96%) RDBMS
9 7 (12.96%) Software Engineering
9 7 (12.96%) JIRA
9 7 (12.96%) Service Design
9 7 (12.96%) Relational Database
10 6 (11.11%) Atlassian
10 6 (11.11%) Team Foundation Server
10 6 (11.11%) Test Automation

Service Management
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.70%) MS Exchange
2 1 (1.85%) JBoss
2 1 (1.85%) Moodle
2 1 (1.85%) Tomcat
2 1 (1.85%) Totara
Applications
1 5 (9.26%) Microsoft Office
Business Applications
1 2 (3.70%) Remedy ITSM
Cloud Services
1 4 (7.41%) PaaS
2 3 (5.56%) IaaS
2 3 (5.56%) SaaS
3 2 (3.70%) Office 365
Communications & Networking
1 4 (7.41%) SAN
2 3 (5.56%) Unified Communications
2 3 (5.56%) VPN
2 3 (5.56%) Wireless
3 2 (3.70%) Firewall
3 2 (3.70%) FTP
3 2 (3.70%) HTTP
3 2 (3.70%) HTTPS
3 2 (3.70%) Internet
3 2 (3.70%) NetScaler
3 2 (3.70%) SSL
4 1 (1.85%) TCP/IP
Database & Business Intelligence
1 7 (12.96%) RDBMS
1 7 (12.96%) Relational Database
2 1 (1.85%) Data Warehouse
2 1 (1.85%) dBASE
2 1 (1.85%) Oracle Database
2 1 (1.85%) SQL Server
2 1 (1.85%) SQL Server Integration Services
2 1 (1.85%) UniData
Development Applications
1 7 (12.96%) JIRA
2 6 (11.11%) Team Foundation Server
General
1 9 (16.67%) Finance
2 8 (14.81%) Banking
3 6 (11.11%) Retail Banking
4 4 (7.41%) Telecoms
Job Titles
1 14 (25.93%) Analyst
2 6 (11.11%) Engineering Manager
2 6 (11.11%) Software Engineering Manager
2 6 (11.11%) Software Manager
3 5 (9.26%) Service Manager
4 4 (7.41%) Architect
4 4 (7.41%) Operations Analyst
4 4 (7.41%) Senior Data Warehouse Specialist
4 4 (7.41%) Support Analyst
5 3 (5.56%) Change Manager
5 3 (5.56%) Delivery Manager
5 3 (5.56%) Desktop Specialist
5 3 (5.56%) Desktop Support
5 3 (5.56%) Infrastructure Analyst
5 3 (5.56%) Service Analyst
5 3 (5.56%) Services Delivery Manager
5 3 (5.56%) Technical Leader
6 2 (3.70%) Enterprise Management Specialist
6 2 (3.70%) Senior Technician
6 2 (3.70%) Technical Operations Analyst
Libraries, Frameworks & Software Standards
1 9 (16.67%) XML
2 7 (12.96%) HTML
3 6 (11.11%) HTML5
4 2 (3.70%) EDI
4 2 (3.70%) EDIFACT
5 1 (1.85%) AngularJS
5 1 (1.85%) Node.js
5 1 (1.85%) RESTful
Miscellaneous
1 6 (11.11%) Data Centre
2 4 (7.41%) Management Information System
3 2 (3.70%) Smartphone
3 2 (3.70%) TRADACOMS
4 1 (1.85%) Analytical Skills
4 1 (1.85%) e-Learning
4 1 (1.85%) FMCG
4 1 (1.85%) LIMS
4 1 (1.85%) User Experience
Operating Systems
1 16 (29.63%) Windows
2 9 (16.67%) Linux
2 9 (16.67%) Unix
3 4 (7.41%) Windows Server 2012
4 2 (3.70%) Windows 10
5 1 (1.85%) Windows Server
5 1 (1.85%) Windows Server 2008
Processes & Methodologies
1 28 (51.85%) ITIL
2 20 (37.04%) ITSM
3 11 (20.37%) Agile Software Development
4 9 (16.67%) Application Performance Management
4 9 (16.67%) Performance Management
4 9 (16.67%) Workflow
5 8 (14.81%) Scrum
6 7 (12.96%) Business Intelligence
6 7 (12.96%) Service Design
6 7 (12.96%) SOA
6 7 (12.96%) Software Engineering
7 6 (11.11%) Change Management
7 6 (11.11%) Test Automation
8 5 (9.26%) Capacity Planning
9 4 (7.41%) Configuration Management
9 4 (7.41%) Problem Management
10 3 (5.56%) Disaster Recovery
10 3 (5.56%) Enterprise Architecture
10 3 (5.56%) Incident Management
10 3 (5.56%) Service Delivery
Programming Languages
1 4 (7.41%) PowerShell
1 4 (7.41%) SQL
2 3 (5.56%) Perl
3 2 (3.70%) ActionScript
3 2 (3.70%) ActionScript 2.0
3 2 (3.70%) ActionScript 3.0
3 2 (3.70%) JavaScript
4 1 (1.85%) Java
Qualifications
1 7 (12.96%) Microsoft Certification
2 4 (7.41%) ITIL Certification
3 3 (5.56%) CISSP
3 3 (5.56%) MCSA
3 3 (5.56%) MCSE
4 2 (3.70%) CCIE
4 2 (3.70%) CCNA
4 2 (3.70%) CCNP
4 2 (3.70%) Cisco Certification
5 1 (1.85%) BPSS Clearance
5 1 (1.85%) Degree
5 1 (1.85%) MCP
Quality Assurance & Compliance
1 5 (9.26%) SLA
2 1 (1.85%) QA
System Software
1 10 (18.52%) Active Directory
2 4 (7.41%) VMware Infrastructure
2 4 (7.41%) XenApp
3 1 (1.85%) Hyper-V
Systems Management
1 6 (11.11%) SCOM
2 5 (9.26%) Nagios
3 3 (5.56%) McAfee ePO
4 2 (3.70%) BMC PATROL
5 1 (1.85%) BladeLogic
5 1 (1.85%) SCCM
Vendors
1 13 (24.07%) Microsoft
2 11 (20.37%) ServiceNow
3 8 (14.81%) BMC
3 8 (14.81%) Citrix
4 6 (11.11%) Atlassian
5 4 (7.41%) AppDynamics
5 4 (7.41%) VMware
6 3 (5.56%) AppSense
6 3 (5.56%) McAfee
6 3 (5.56%) Oracle
7 2 (3.70%) CheckPoint
7 2 (3.70%) Cisco
7 2 (3.70%) NetApp
7 2 (3.70%) Remedy
8 1 (1.85%) CommVault
8 1 (1.85%) IFS
8 1 (1.85%) Intel
8 1 (1.85%) Pega
8 1 (1.85%) Peregrine