Period
to 21 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
Scotland > Glasgow
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 105 101 100
Rank change year-on-year -4 -1 +8
Permanent jobs citing Service Management 47 47 45
As % of all permanent IT jobs advertised in Glasgow 2.16% 2.09% 1.99%
As % of the Processes & Methodologies category 2.29% 2.27% 2.11%
Number of salaries quoted 34 32 16
Glasgow median annual salary £26,750 £43,250 £31,000
Median salary % change year-on-year -38.15% +39.52% -27.06%
10th Percentile £23,000 £31,375 £20,750
90th Percentile £48,300 £52,450 £43,750
Scotland median annual salary £37,000 £43,250 £47,500
% change year-on-year -14.45% -8.95% +14.46%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 2,051 2,071 2,136
As % of all permanent IT jobs advertised in Glasgow 94.30% 92.25% 94.30%
Number of salaries quoted 1,505 1,341 1,128
Glasgow median annual salary £47,500 £46,250 £42,500
Median salary % change year-on-year +2.70% +8.82% -
10th Percentile £31,250 £31,250 £27,750
90th Percentile £65,000 £67,500 £60,000
Scotland median annual salary £45,500 £44,000 £44,000
% change year-on-year +3.41% - +3.53%

Service Management
Job Vacancy Trend in Glasgow

Job postings citing Service Management as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Management in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Glasgow.

Salary trend for Service Management in Glasgow

Service Management
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Management in Glasgow over the 6 months to 21 October 2018.

Salary histogram for Service Management in Glasgow

For the 6 months to 21 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Management.

1 33 (70.21%) ITIL
2 16 (34.04%) Linux
2 16 (34.04%) Microsoft
3 15 (31.91%) ITSM
4 13 (27.66%) Change Management
4 13 (27.66%) Banking
4 13 (27.66%) Problem-Solving
5 12 (25.53%) Unix
5 12 (25.53%) SOA
6 11 (23.40%) Agile Software Development
6 11 (23.40%) Law
7 10 (21.28%) Apache
8 9 (19.15%) SLA
8 9 (19.15%) DNS
8 9 (19.15%) SDLC
9 8 (17.02%) iSCSI
9 8 (17.02%) NFS
9 8 (17.02%) TCP/IP
9 8 (17.02%) Tomcat
9 8 (17.02%) Windows
9 8 (17.02%) IIS
9 8 (17.02%) Samba
9 8 (17.02%) Finance
9 8 (17.02%) SSH
10 7 (14.89%) Investment Banking
10 7 (14.89%) Incident Management
10 7 (14.89%) Asset Management
10 7 (14.89%) Risk Management
10 7 (14.89%) Service Delivery
10 7 (14.89%) SQL Server

Service Management
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (21.28%) Apache
2 8 (17.02%) IIS
2 8 (17.02%) Tomcat
3 5 (10.64%) JBoss
4 4 (8.51%) Oracle SOA Suite
5 1 (2.13%) BizTalk Server
5 1 (2.13%) SharePoint
Applications
1 2 (4.26%) Microsoft Excel
1 2 (4.26%) Microsoft Office
1 2 (4.26%) Microsoft PowerPoint
Business Applications
1 2 (4.26%) Remedy ITSM
2 1 (2.13%) SAP HCM
2 1 (2.13%) SAP HR
Cloud Services
1 1 (2.13%) Amazon AWS
1 1 (2.13%) Cloud Computing
1 1 (2.13%) Microsoft Azure
1 1 (2.13%) Office 365
Communications & Networking
1 9 (19.15%) DNS
2 8 (17.02%) iSCSI
2 8 (17.02%) SSH
2 8 (17.02%) TCP/IP
3 3 (6.38%) VPN
4 2 (4.26%) ADSL
4 2 (4.26%) Broadband
4 2 (4.26%) Extranet
4 2 (4.26%) Intranet
5 1 (2.13%) VoIP
Database & Business Intelligence
1 7 (14.89%) SQL Server
2 4 (8.51%) DB2
3 2 (4.26%) MySQL
4 1 (2.13%) Relational Database
Development Applications
1 2 (4.26%) Hudson
1 2 (4.26%) Jenkins
1 2 (4.26%) JIRA
General
1 13 (27.66%) Banking
2 11 (23.40%) Law
3 8 (17.02%) Finance
4 7 (14.89%) Investment Banking
5 4 (8.51%) Retail Banking
6 3 (6.38%) Billing
6 3 (6.38%) German Language
7 2 (4.26%) French Language
7 2 (4.26%) Italian Language
7 2 (4.26%) Military
7 2 (4.26%) Spanish Language
8 1 (2.13%) Mandarin Language
Job Titles
1 10 (21.28%) Analyst
1 10 (21.28%) Service Manager
2 8 (17.02%) Applications Engineer
3 6 (12.77%) Architect
3 6 (12.77%) Service Analyst
3 6 (12.77%) Solutions Architect
4 4 (8.51%) Applications Specialist
4 4 (8.51%) Senior Architect
4 4 (8.51%) Senior Manager
4 4 (8.51%) Senior Service Manager
4 4 (8.51%) Senior Solutions Architect
5 3 (6.38%) Operations Manager
5 3 (6.38%) Service Desk Analyst
5 3 (6.38%) Service Desk Manager
6 2 (4.26%) Coordinator
6 2 (4.26%) IT Manager
6 2 (4.26%) Release Analyst
6 2 (4.26%) Security Manager
6 2 (4.26%) Security Operations Manager
6 2 (4.26%) Technical Leader
Libraries, Frameworks & Software Standards
1 6 (12.77%) Web Services
2 4 (8.51%) Hibernate
2 4 (8.51%) J2EE
2 4 (8.51%) Java EE
2 4 (8.51%) REST
2 4 (8.51%) SOAP
2 4 (8.51%) Struts
2 4 (8.51%) XML
3 1 (2.13%) JSP
3 1 (2.13%) LDAP
3 1 (2.13%) Servlets
3 1 (2.13%) Software Packaging
Miscellaneous
1 6 (12.77%) Management Information System
2 5 (10.64%) Enterprise Software
3 4 (8.51%) Data Centre
3 4 (8.51%) Mainframe
4 2 (4.26%) Blackberry
4 2 (4.26%) Cyberthreat
5 1 (2.13%) Greenfield Project
5 1 (2.13%) Hybrid Cloud
5 1 (2.13%) Replication
Operating Systems
1 16 (34.04%) Linux
2 12 (25.53%) Unix
3 8 (17.02%) Windows
4 3 (6.38%) Red Hat Enterprise Linux
4 3 (6.38%) Windows 7
5 2 (4.26%) SUSE
5 2 (4.26%) Windows Server 2003
5 2 (4.26%) Windows XP
6 1 (2.13%) Windows 10
Processes & Methodologies
1 33 (70.21%) ITIL
2 15 (31.91%) ITSM
3 13 (27.66%) Change Management
3 13 (27.66%) Problem-Solving
4 12 (25.53%) SOA
5 11 (23.40%) Agile Software Development
6 9 (19.15%) SDLC
7 7 (14.89%) Asset Management
7 7 (14.89%) Incident Management
7 7 (14.89%) Open Source
7 7 (14.89%) Risk Management
7 7 (14.89%) Service Delivery
7 7 (14.89%) Wealth Management
8 6 (12.77%) CRM
8 6 (12.77%) Performance Management
8 6 (12.77%) TOGAF
9 5 (10.64%) Document Management
9 5 (10.64%) Process Improvement
10 4 (8.51%) Feasibility Study
10 4 (8.51%) Test Strategy
Programming Languages
1 5 (10.64%) SQL
2 3 (6.38%) Bash Shell
2 3 (6.38%) PowerShell
2 3 (6.38%) Shell Script
3 2 (4.26%) Bourne shell
3 2 (4.26%) Korn
4 1 (2.13%) JavaScript
4 1 (2.13%) Perl
Qualifications
1 3 (6.38%) ITIL Certification
2 2 (4.26%) CISM
2 2 (4.26%) CISSP
2 2 (4.26%) TOGAF Certification
3 1 (2.13%) HND
3 1 (2.13%) MCSA
3 1 (2.13%) Microsoft Certification
3 1 (2.13%) PRINCE2 Certification
Quality Assurance & Compliance
1 9 (19.15%) SLA
2 4 (8.51%) COBIT
System Software
1 8 (17.02%) NFS
1 8 (17.02%) Samba
2 4 (8.51%) Active Directory
Systems Management
1 3 (6.38%) Red Hat Satellite
2 1 (2.13%) Puppet
2 1 (2.13%) SCCM
Vendors
1 16 (34.04%) Microsoft
2 4 (8.51%) Chordiant
2 4 (8.51%) Cognizant
2 4 (8.51%) IBM
2 4 (8.51%) Oracle
2 4 (8.51%) Red Hat
3 2 (4.26%) BMC
3 2 (4.26%) Dell
3 2 (4.26%) HP
3 2 (4.26%) iManage
3 2 (4.26%) Remedy
3 2 (4.26%) ServiceNow
3 2 (4.26%) Sun
4 1 (2.13%) Asigra
4 1 (2.13%) Avaya
4 1 (2.13%) Citrix
4 1 (2.13%) SAP
4 1 (2.13%) Veeam
4 1 (2.13%) Verint
4 1 (2.13%) VMware