Period
to 11 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 11 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
Scotland > Glasgow
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 101 92 94
Rank change year-on-year -9 +2 +6
Permanent jobs citing Service Management 55 60 40
As % of all permanent IT jobs advertised in Glasgow 2.60% 2.60% 1.95%
As % of the Processes & Methodologies category 2.77% 2.80% 2.09%
Number of salaries quoted 38 46 16
Glasgow median annual salary £42,500 £44,250 £31,000
Median salary % change year-on-year -3.95% +42.74% -28.74%
10th Percentile £23,000 £30,125 £20,938
90th Percentile £55,250 £57,500 £55,000
Scotland median annual salary £42,500 £42,000 £50,000
% change year-on-year +1.19% -16.00% +21.95%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 1,988 2,141 1,912
As % of all permanent IT jobs advertised in Glasgow 94.08% 92.68% 93.13%
Number of salaries quoted 1,425 1,381 1,059
Glasgow median annual salary £46,500 £47,500 £42,500
Median salary % change year-on-year -2.11% +11.76% -
10th Percentile £31,100 £31,250 £28,750
90th Percentile £65,000 £67,500 £60,000
Scotland median annual salary £45,000 £44,603 £44,500
% change year-on-year +0.89% +0.23% +4.71%

Service Management
Job Vacancy Trend in Glasgow

Job postings citing Service Management as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Management in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Glasgow.

Salary trend for Service Management in Glasgow

Service Management
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Management in Glasgow over the 6 months to 11 December 2018.

Salary histogram for Service Management in Glasgow

For the 6 months to 11 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Management.

1 35 (63.64%) ITIL
2 23 (41.82%) Agile Software Development
3 18 (32.73%) ITSM
4 14 (25.45%) Linux
5 13 (23.64%) Unix
5 13 (23.64%) Change Management
5 13 (23.64%) Banking
5 13 (23.64%) Incident Management
6 12 (21.82%) Microsoft
7 11 (20.00%) Stakeholder Management
7 11 (20.00%) Problem-Solving
8 8 (14.55%) ITIL Certification
8 8 (14.55%) Apache
8 8 (14.55%) XML
8 8 (14.55%) SOA
8 8 (14.55%) JavaScript
8 8 (14.55%) ServiceNow
9 7 (12.73%) SDLC
9 7 (12.73%) Windows
9 7 (12.73%) SLA
9 7 (12.73%) DNS
9 7 (12.73%) Scrum
9 7 (12.73%) Law
9 7 (12.73%) Disaster Recovery
9 7 (12.73%) Service Delivery
9 7 (12.73%) Risk Management
9 7 (12.73%) Wealth Management
9 7 (12.73%) Kanban
9 7 (12.73%) Investment Banking
10 6 (10.91%) SSH

Service Management
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.55%) Apache
2 6 (10.91%) IIS
2 6 (10.91%) Tomcat
3 3 (5.45%) JBoss
4 2 (3.64%) IBM Notes
4 2 (3.64%) Oracle SOA Suite
5 1 (1.82%) BizTalk Server
5 1 (1.82%) SharePoint
Applications
1 2 (3.64%) Microsoft Office
2 1 (1.82%) Microsoft Excel
Business Applications
1 2 (3.64%) Remedy ITSM
2 1 (1.82%) SAP HCM
2 1 (1.82%) SAP HR
Cloud Services
1 3 (5.45%) Microsoft Azure
2 2 (3.64%) Azure Active Directory
2 2 (3.64%) IaaS
2 2 (3.64%) Office 365
2 2 (3.64%) PaaS
2 2 (3.64%) SaaS
3 1 (1.82%) Amazon AWS
3 1 (1.82%) Cloud Computing
Communications & Networking
1 7 (12.73%) DNS
2 6 (10.91%) iSCSI
2 6 (10.91%) SSH
2 6 (10.91%) TCP/IP
Database & Business Intelligence
1 5 (9.09%) SQL Server
2 2 (3.64%) DB2
2 2 (3.64%) MySQL
3 1 (1.82%) Relational Database
Development Applications
1 2 (3.64%) Hudson
1 2 (3.64%) Jenkins
1 2 (3.64%) JIRA
General
1 13 (23.64%) Banking
2 7 (12.73%) Investment Banking
2 7 (12.73%) Law
3 5 (9.09%) Finance
4 3 (5.45%) Billing
5 2 (3.64%) Retail Banking
6 1 (1.82%) German Language
6 1 (1.82%) Telecoms
Job Titles
1 10 (18.18%) Service Manager
2 7 (12.73%) Analyst
2 7 (12.73%) Consultant
3 6 (10.91%) Applications Engineer
3 6 (10.91%) Architect
3 6 (10.91%) ServiceNow Consultant
3 6 (10.91%) Technical Consultant
4 4 (7.27%) Applications Specialist
4 4 (7.27%) Service Analyst
4 4 (7.27%) Solutions Architect
5 3 (5.45%) IT Manager
5 3 (5.45%) IT Services Manager
5 3 (5.45%) Service Desk Manager
6 2 (3.64%) IT Operations Manager
6 2 (3.64%) Office 365 Architect
6 2 (3.64%) Release Analyst
6 2 (3.64%) Senior Architect
6 2 (3.64%) Senior Service Manager
6 2 (3.64%) Service Management Manager
6 2 (3.64%) Technical Leader
Libraries, Frameworks & Software Standards
1 8 (14.55%) XML
2 6 (10.91%) AngularJS
2 6 (10.91%) CSS
2 6 (10.91%) HTML
2 6 (10.91%) HTML5
3 4 (7.27%) Web Services
4 3 (5.45%) LDAP
5 2 (3.64%) Hibernate
5 2 (3.64%) J2EE
5 2 (3.64%) Java EE
5 2 (3.64%) REST
5 2 (3.64%) SOAP
5 2 (3.64%) Struts
6 1 (1.82%) JSP
6 1 (1.82%) Servlets
Miscellaneous
1 6 (10.91%) Data Centre
1 6 (10.91%) Self-Motivation
2 5 (9.09%) Enterprise Software
3 2 (3.64%) Mainframe
3 2 (3.64%) Management Information System
3 2 (3.64%) User Experience
4 1 (1.82%) Greenfield Project
4 1 (1.82%) Hybrid Cloud
4 1 (1.82%) Replication
Operating Systems
1 14 (25.45%) Linux
2 13 (23.64%) Unix
3 7 (12.73%) Windows
4 3 (5.45%) Red Hat Enterprise Linux
5 2 (3.64%) SUSE
5 2 (3.64%) Windows 7
Processes & Methodologies
1 35 (63.64%) ITIL
2 23 (41.82%) Agile Software Development
3 18 (32.73%) ITSM
4 13 (23.64%) Change Management
4 13 (23.64%) Incident Management
5 11 (20.00%) Problem-Solving
5 11 (20.00%) Stakeholder Management
6 8 (14.55%) SOA
7 7 (12.73%) Disaster Recovery
7 7 (12.73%) Kanban
7 7 (12.73%) Risk Management
7 7 (12.73%) Scrum
7 7 (12.73%) SDLC
7 7 (12.73%) Service Delivery
7 7 (12.73%) Wealth Management
8 6 (10.91%) Continuous Improvement
8 6 (10.91%) Infrastructure Engineering
8 6 (10.91%) Open Source
8 6 (10.91%) Performance Management
8 6 (10.91%) Problem Management
Programming Languages
1 8 (14.55%) JavaScript
2 4 (7.27%) Bash Shell
2 4 (7.27%) PowerShell
3 3 (5.45%) Shell Script
3 3 (5.45%) SQL
4 2 (3.64%) Bourne shell
4 2 (3.64%) Korn
4 2 (3.64%) Perl
Qualifications
1 8 (14.55%) ITIL Certification
2 2 (3.64%) TOGAF Certification
3 1 (1.82%) HND
3 1 (1.82%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (12.73%) SLA
2 2 (3.64%) COBIT
System Software
1 6 (10.91%) NFS
1 6 (10.91%) Samba
2 3 (5.45%) Active Directory
3 2 (3.64%) Virtual Desktop
Systems Management
1 3 (5.45%) Red Hat Satellite
2 2 (3.64%) AirWatch
2 2 (3.64%) Microsoft Intune
3 1 (1.82%) Puppet
Vendors
1 12 (21.82%) Microsoft
2 8 (14.55%) ServiceNow
3 5 (9.09%) Red Hat
4 4 (7.27%) Cognizant
5 2 (3.64%) BMC
5 2 (3.64%) Chordiant
5 2 (3.64%) Citrix
5 2 (3.64%) Dell
5 2 (3.64%) Google
5 2 (3.64%) HP
5 2 (3.64%) IBM
5 2 (3.64%) Lotus
5 2 (3.64%) MobileIron
5 2 (3.64%) Oracle
5 2 (3.64%) Remedy
6 1 (1.82%) AppDynamics
6 1 (1.82%) Asigra
6 1 (1.82%) Avaya
6 1 (1.82%) SAP
6 1 (1.82%) Veeam