Period
to 24 April 2018

The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 April 2018 with a comparison to the same period in the previous 2 years.

Service Management
Scotland > Glasgow
6 months to
24 Apr 2018
Same period 2017 Same period 2016
Rank 107 93 125
Rank change year-on-year -14 +32 -19
Permanent jobs citing Service Management 61 34 37
As % of all permanent IT jobs advertised in Glasgow 2.46% 1.81% 1.41%
As % of the Processes & Methodologies category 2.59% 1.95% 1.52%
Number of salaries quoted 33 26 30
Glasgow median annual salary £52,250 £41,250 £36,750
Median salary % change year-on-year +26.67% +12.24% -10.37%
10th Percentile £29,750 £23,375 £21,475
90th Percentile £59,470 £69,500 £53,875
Scotland median annual salary £42,500 £43,349 £37,500
% change year-on-year -1.96% +15.60% -12.28%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process or methodology skills.

All Process and Methodology Skills
Glasgow
Permanent vacancies with a requirement for process or methodology skills 2,354 1,744 2,439
As % of all permanent IT jobs advertised in Glasgow 94.77% 92.67% 92.81%
Number of salaries quoted 1,654 1,039 1,470
Glasgow median annual salary £47,500 £45,000 £42,500
Median salary % change year-on-year +5.56% +5.88% -
10th Percentile £31,250 £29,750 £28,162
90th Percentile £71,250 £66,500 £62,500
Scotland median annual salary £45,000 £45,000 £45,000

Service Management
Job Vacancy Trend in Glasgow

Job postings citing Service Management as a percentage of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Management in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Glasgow.

Salary trend for Service Management in Glasgow

Service Management
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Management in Glasgow over the 6 months to 24 April 2018.

Salary histogram for Service Management in Glasgow

For the 6 months to 24 April 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region with a requirement for Service Management.

1 27 (44.26%) ITSM
2 24 (39.34%) Unix
3 23 (37.70%) ITIL
4 22 (36.07%) Linux
5 19 (31.15%) Oracle
6 18 (29.51%) Windows
7 17 (27.87%) Data Centre
8 16 (26.23%) Migration
9 15 (24.59%) VMware
9 15 (24.59%) Sun
9 15 (24.59%) VMware Infrastructure
10 14 (22.95%) Runbook
10 14 (22.95%) Collaborative Working
10 14 (22.95%) Firewall
11 13 (21.31%) Disaster Recovery
11 13 (21.31%) Finance
11 13 (21.31%) HPUX
11 13 (21.31%) Tomcat
11 13 (21.31%) QA
11 13 (21.31%) High Availability
11 13 (21.31%) TOGAF
12 12 (19.67%) Oracle Application Server
12 12 (19.67%) PlateSpin
12 12 (19.67%) Load Balancing
12 12 (19.67%) Veritas Volume Manager
12 12 (19.67%) Hyper-V
12 12 (19.67%) Converged Infrastructure
12 12 (19.67%) Oracle Procure-to-Pay
12 12 (19.67%) Enterprise Software
12 12 (19.67%) KVM

Service Management
Co-occurring IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (21.31%) Tomcat
2 12 (19.67%) Apache
2 12 (19.67%) iPlanet
2 12 (19.67%) JBoss
2 12 (19.67%) Oracle Application Server
2 12 (19.67%) WebLogic
3 4 (6.56%) IIS
4 1 (1.64%) Moodle
4 1 (1.64%) Totara
Applications
1 6 (9.84%) Microsoft Office
2 1 (1.64%) Microsoft Excel
2 1 (1.64%) Microsoft PowerPoint
2 1 (1.64%) MS Visio
Business Applications
1 12 (19.67%) Oracle Procure-to-Pay
2 4 (6.56%) Remedy ITSM
3 3 (4.92%) JDE EnterpriseOne
4 2 (3.28%) JDE OneWorld
5 1 (1.64%) SAP CO
5 1 (1.64%) SAP FI
5 1 (1.64%) SAP FI/CO
5 1 (1.64%) SAP FSCM
5 1 (1.64%) SAP Travel Management
Cloud Services
1 2 (3.28%) Office 365
2 1 (1.64%) IaaS
Communications & Networking
1 14 (22.95%) Firewall
2 12 (19.67%) TCP/IP
3 5 (8.20%) Internet
4 4 (6.56%) VPN
5 3 (4.92%) SAN
5 3 (4.92%) Unified Communications
5 3 (4.92%) WAN
6 2 (3.28%) NetScaler
6 2 (3.28%) Wireless
Database & Business Intelligence
1 7 (11.48%) SQL Server
2 1 (1.64%) Data Warehouse
2 1 (1.64%) Oracle Reports
2 1 (1.64%) SQL Server Integration Services
General
1 13 (21.31%) Finance
2 7 (11.48%) Banking
3 4 (6.56%) Back Office
4 3 (4.92%) Retail Banking
4 3 (4.92%) Telecoms
5 2 (3.28%) Investment Banking
5 2 (3.28%) Law
5 2 (3.28%) Manufacturing
6 1 (1.64%) Billing
6 1 (1.64%) Digital Economy
6 1 (1.64%) Marketing
6 1 (1.64%) Military
6 1 (1.64%) Retail
Job Titles
1 13 (21.31%) Analyst
2 12 (19.67%) Build Engineer
2 12 (19.67%) Migration Engineer
2 12 (19.67%) Unix Engineer
3 7 (11.48%) Architect
4 5 (8.20%) Service Manager
4 5 (8.20%) Support Analyst
5 4 (6.56%) 2nd Line Service Desk Analyst
5 4 (6.56%) Applications Support
5 4 (6.56%) Applications Support Analyst
5 4 (6.56%) Senior Analyst
5 4 (6.56%) Senior Applications Support
5 4 (6.56%) Senior Applications Support Analyst
5 4 (6.56%) Senior Support Analyst
5 4 (6.56%) Service Analyst
5 4 (6.56%) Service Desk Analyst
6 3 (4.92%) Operations Manager
6 3 (4.92%) Service Operations Manager
6 3 (4.92%) Technical Leader
6 3 (4.92%) Technical Specialist
Libraries, Frameworks & Software Standards
1 12 (19.67%) J2EE
2 4 (6.56%) .NET
2 4 (6.56%) Middleware
2 4 (6.56%) XML
3 2 (3.28%) Web Services
Miscellaneous
1 17 (27.87%) Data Centre
2 12 (19.67%) Clustering
2 12 (19.67%) Enterprise Software
3 5 (8.20%) Analytical Skills
3 5 (8.20%) Smartphone
4 4 (6.56%) Blackberry
4 4 (6.56%) Computer Science
5 3 (4.92%) Self-Motivation
6 2 (3.28%) Management Information System
7 1 (1.64%) Client/Server
7 1 (1.64%) Cyberthreat
7 1 (1.64%) e-Learning
7 1 (1.64%) FMCG
7 1 (1.64%) PMI
Operating Systems
1 24 (39.34%) Unix
2 22 (36.07%) Linux
3 18 (29.51%) Windows
4 13 (21.31%) HPUX
5 12 (19.67%) AIX
5 12 (19.67%) Solaris
6 4 (6.56%) Windows Server
7 2 (3.28%) Windows Server 2012
8 1 (1.64%) Red Hat Enterprise Linux
Processes & Methodologies
1 27 (44.26%) ITSM
2 23 (37.70%) ITIL
3 16 (26.23%) Migration
4 14 (22.95%) Collaborative Working
4 14 (22.95%) Runbook
5 13 (21.31%) Disaster Recovery
5 13 (21.31%) High Availability
5 13 (21.31%) TOGAF
6 12 (19.67%) Converged Infrastructure
6 12 (19.67%) Load Balancing
6 12 (19.67%) Programme Management
7 11 (18.03%) Service Delivery
8 10 (16.39%) Change Management
9 7 (11.48%) Agile Software Development
9 7 (11.48%) Incident Management
9 7 (11.48%) Problem Management
9 7 (11.48%) Root Cause Analysis
10 6 (9.84%) Enterprise Architecture
10 6 (9.84%) ITIL V3
10 6 (9.84%) Performance Management
Programming Languages
1 8 (13.11%) SQL
2 5 (8.20%) C
2 5 (8.20%) Java
3 3 (4.92%) Perl
3 3 (4.92%) PowerShell
4 2 (3.28%) Bash Shell
5 1 (1.64%) Shell Script
Qualifications
1 5 (8.20%) Cisco Certification
2 4 (6.56%) Degree
2 4 (6.56%) Microsoft Certification
3 2 (3.28%) CCIE
3 2 (3.28%) CCNA
3 2 (3.28%) CCNP
3 2 (3.28%) ITIL Certification
4 1 (1.64%) CISM
4 1 (1.64%) CISSP
4 1 (1.64%) Computer Science Degree
4 1 (1.64%) DV Cleared
4 1 (1.64%) PMI Certification
4 1 (1.64%) PRINCE2 Practitioner
4 1 (1.64%) SC Cleared
4 1 (1.64%) Security Cleared
4 1 (1.64%) TOGAF Certification
Quality Assurance & Compliance
1 13 (21.31%) QA
2 7 (11.48%) SLA
3 1 (1.64%) PMO
System Software
1 15 (24.59%) VMware Infrastructure
2 12 (19.67%) Hyper-V
2 12 (19.67%) KVM
2 12 (19.67%) Veritas Volume Manager
3 10 (16.39%) Active Directory
4 2 (3.28%) XenApp
Systems Management
1 3 (4.92%) Nagios
1 3 (4.92%) SCOM
2 1 (1.64%) BMC PATROL
Vendors
1 19 (31.15%) Oracle
2 15 (24.59%) Sun
2 15 (24.59%) VMware
3 12 (19.67%) Cognizant
3 12 (19.67%) PlateSpin
3 12 (19.67%) Veritas
4 11 (18.03%) Microsoft
5 8 (13.11%) ServiceNow
6 7 (11.48%) AppDynamics
7 5 (8.20%) Cisco
8 4 (6.56%) BMC
8 4 (6.56%) Remedy
8 4 (6.56%) TIBCO
9 3 (4.92%) Citrix
9 3 (4.92%) JD Edwards
9 3 (4.92%) Peregrine
10 2 (3.28%) CheckPoint
11 1 (1.64%) IBM
11 1 (1.64%) Red Hat
11 1 (1.64%) Salesforce.com