The following table provides summary statistics for permanent job vacancies advertised in Glasgow with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 23 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Service Management
Scotland / Glasgow
Rank 70 98 86
Rank change year-on-year +28 -12  
Permanent jobs citing Service Management 17 10 10
As % of all permanent IT jobs advertised in Glasgow 1.86% 0.77% 0.88%
As % of the Processes & Methodologies category 2.04% 0.84% 0.97%
Number of salaries quoted 12 10 7
Median salary £49,250 £33,000 £40,500
Median salary % change year-on-year +49.24% -18.51%  
90% offered a salary of more than £32,901 £23,000 £20,300
10% offered a salary of more than £70,000 £50,550 £47,000
UK excluding London median salary £44,869 £42,500 £45,000
% change year-on-year +5.57% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Glasgow with a requirement for process and methodology skills.

Process & Methodology Skills
Glasgow
Permanent job vacancies with a requirement for process and methodology skills 835 1194 1033
As % of all permanent IT job vacancies advertised in Glasgow 91.46% 92.06% 91.42%
Number of salaries quoted 491 735 685
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £60,000 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Management
Job Vacancy Trend in Glasgow

The job posting trend of jobs advertised in Glasgow citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Glasgow.

Salary trend for Service Management in Glasgow

Service Management
Salary Histogram in Glasgow

The salary distribution of IT jobs citing Service Management in Glasgow over the 3 months to 23 March 2017.

Salary histogram for Service Management in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 23 March 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region with a requirement for Service Management.

1 16 (53.33%) ITIL
2 12 (40.00%) ITSM
3 10 (33.33%) Finance
4 7 (23.33%) Service Delivery
4 7 (23.33%) SLA
4 7 (23.33%) Microsoft
4 7 (23.33%) Banking
5 6 (20.00%) Degree
5 6 (20.00%) Problem Management
5 6 (20.00%) Continuous Improvement
6 5 (16.67%) Windows
6 5 (16.67%) MS Office
6 5 (16.67%) Process Improvement
6 5 (16.67%) Incident Management
6 5 (16.67%) Business Continuity
7 4 (13.33%) Asset Management
7 4 (13.33%) Enterprise Architecture
7 4 (13.33%) Office 365
7 4 (13.33%) Active Directory
7 4 (13.33%) Change Management
8 3 (10.00%) Apple
8 3 (10.00%) TCP/IP
8 3 (10.00%) Windows Server 2008
8 3 (10.00%) MobileIron
8 3 (10.00%) Microsoft Azure
8 3 (10.00%) Line Management
8 3 (10.00%) Mentoring
8 3 (10.00%) Management Information System
8 3 (10.00%) Virtual Team
9 2 (6.67%) Matrix Organization

Service Management
Top Related IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.67%) MS Exchange
2 1 (3.33%) IBM Notes
2 1 (3.33%) IIS
2 1 (3.33%) SharePoint
Applications
1 5 (16.67%) MS Office
2 1 (3.33%) MS PowerPoint
2 1 (3.33%) Siemens NX
2 1 (3.33%) SOLIDWORKS
Business Applications
1 2 (6.67%) Remedy ITSM
2 1 (3.33%) Teamcenter
Cloud Services
1 4 (13.33%) Office 365
2 3 (10.00%) Microsoft Azure
3 2 (6.67%) Azure Active Directory
4 1 (3.33%) Cloud Computing
4 1 (3.33%) SaaS
Communications & Networking
1 3 (10.00%) TCP/IP
2 2 (6.67%) ADSL
2 2 (6.67%) VPN
3 1 (3.33%) DNS
3 1 (3.33%) HTTPS
3 1 (3.33%) iSCSI
3 1 (3.33%) SSH
Database & Business Intelligence
1 1 (3.33%) BusinessObjects
1 1 (3.33%) QlikView
1 1 (3.33%) SQL Server
General
1 10 (33.33%) Finance
2 7 (23.33%) Banking
3 1 (3.33%) Billing
3 1 (3.33%) Legal
3 1 (3.33%) Manufacturing
3 1 (3.33%) Telecoms
Job Titles
1 6 (20.00%) Architect
1 6 (20.00%) Solutions Architect
2 5 (16.67%) Senior Manager
2 5 (16.67%) Senior Service Manager
2 5 (16.67%) Service Management Manager
3 4 (13.33%) IT Support
4 3 (10.00%) Analyst
4 3 (10.00%) Service Manager
4 3 (10.00%) Support Analyst
5 2 (6.67%) IT Manager
5 2 (6.67%) IT Services Manager
5 2 (6.67%) IT Support Analyst
5 2 (6.67%) ITIL Manager
5 2 (6.67%) ITIL Service Manager
5 2 (6.67%) ITSM Specialist
5 2 (6.67%) Service Analyst
5 2 (6.67%) Service Desk Analyst
5 2 (6.67%) Service Desk Manager
5 2 (6.67%) Service Desk Support
5 2 (6.67%) Service Desk Support Analyst
Miscellaneous
1 3 (10.00%) Management Information System
1 3 (10.00%) Virtual Team
2 2 (6.67%) Analytical Skills
2 2 (6.67%) Blackberry
2 2 (6.67%) CMDB
2 2 (6.67%) Computer Science
2 2 (6.67%) Data Centre
2 2 (6.67%) Video Conferencing
3 1 (3.33%) Client/Server
3 1 (3.33%) Hybrid Cloud
Operating Systems
1 5 (16.67%) Windows
2 3 (10.00%) Windows Server 2008
3 2 (6.67%) Android
3 2 (6.67%) Windows 10
3 2 (6.67%) Windows 7
3 2 (6.67%) Windows Server
4 1 (3.33%) Windows Server 2012
Processes & Methodologies
1 16 (53.33%) ITIL
2 12 (40.00%) ITSM
3 7 (23.33%) Service Delivery
4 6 (20.00%) Continuous Improvement
4 6 (20.00%) Problem Management
5 5 (16.67%) Business Continuity
5 5 (16.67%) Incident Management
5 5 (16.67%) Process Improvement
6 4 (13.33%) Asset Management
6 4 (13.33%) Change Management
6 4 (13.33%) Enterprise Architecture
7 3 (10.00%) Line Management
7 3 (10.00%) Mentoring
8 2 (6.67%) CRM
8 2 (6.67%) Disaster Recovery
8 2 (6.67%) IT Strategy
8 2 (6.67%) Knowledge Management
8 2 (6.67%) Matrix Organization
8 2 (6.67%) Root Cause Analysis
8 2 (6.67%) Service Desk Management
Programming Languages
1 1 (3.33%) SQL
Qualifications
1 6 (20.00%) Degree
2 2 (6.67%) ITIL Certification
3 1 (3.33%) CCNA
3 1 (3.33%) CCNP
3 1 (3.33%) Cisco Certification
3 1 (3.33%) DBS Check
3 1 (3.33%) JNCIA
3 1 (3.33%) MCITP
3 1 (3.33%) MCTS
3 1 (3.33%) Microsoft Certification
Quality Assurance & Compliance
1 7 (23.33%) SLA
System Software
1 4 (13.33%) Active Directory
2 1 (3.33%) NFS
2 1 (3.33%) Samba
Systems Management
1 1 (3.33%) AirWatch
1 1 (3.33%) SCCM
Vendors
1 7 (23.33%) Microsoft
2 3 (10.00%) Apple
2 3 (10.00%) MobileIron
3 2 (6.67%) BMC
3 2 (6.67%) iManage
3 2 (6.67%) Interwoven
3 2 (6.67%) Remedy
4 1 (3.33%) Cisco
4 1 (3.33%) Juniper
4 1 (3.33%) Lotus
4 1 (3.33%) SAP
4 1 (3.33%) Sophos
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