Period
to 19 April 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 April 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > Scotland
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 110 119 70
Rank change year-on-year +9 -49 +7
Permanent jobs citing SLA 142 90 202
As % of all permanent IT jobs advertised in Scotland 2.46% 1.93% 3.39%
As % of the Quality Assurance & Compliance category 23.39% 22.50% 26.86%
Number of salaries quoted 86 61 107
Scotland median annual salary £43,000 £33,000 £32,500
Median salary % change year-on-year +30.30% +1.54% -13.33%
10th Percentile £27,500 £20,500 £17,695
90th Percentile £58,750 £51,063 £52,500
UK median annual salary £35,000 £36,500 £38,000
% change year-on-year -4.11% -3.95% +1.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Scotland
Permanent vacancies with a requirement for quality assurance or compliance skills 607 400 752
As % of all permanent IT jobs advertised in Scotland 10.50% 8.58% 12.63%
Number of salaries quoted 369 228 445
Scotland median annual salary £46,000 £37,500 £44,000
Median salary % change year-on-year +22.67% -14.77% -
10th Percentile £28,950 £24,823 £25,000
90th Percentile £68,750 £60,875 £67,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in Scotland

Job postings citing SLA as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for SLA in Scotland

SLA
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Scotland.

Salary trend for SLA in Scotland

SLA
Salary Histogram in Scotland

The salary distribution of IT jobs citing SLA in Scotland over the 6 months to 19 April 2018.

Salary histogram for SLA in Scotland

SLA
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Scotland region over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +38 87 £47,500 +26.67% 6
Glasgow -34 38 £34,500 -5.51% 9
South Ayrshire - 4 £55,000 -
Inverclyde +7 3 £62,500 +64.47% 1
Aberdeen - 3 £55,000 - 1
West Lothian +1 2 £35,000 +34.62%
Renfrewshire +5 1 £62,500 +24.07% 2
Scottish Borders 0 1 - - 1
North Lanarkshire - 1 £44,000 -
North Ayrshire - 1 - -
Strathclyde - 1 £36,500 -
SLA
UK

For the 6 months to 19 April 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for SLA.

1 51 (35.92%) Microsoft
2 48 (33.80%) Windows
3 35 (24.65%) Finance
4 31 (21.83%) SQL
5 28 (19.72%) ITIL
6 26 (18.31%) Service Delivery
6 26 (18.31%) Windows Server
7 23 (16.20%) Active Directory
8 22 (15.49%) Service Management
9 21 (14.79%) SQL Server
10 19 (13.38%) Matrix Management
11 18 (12.68%) SAP
11 18 (12.68%) MS Exchange
11 18 (12.68%) Matrix Organization
12 16 (11.27%) Microsoft Office
12 16 (11.27%) Change Management
13 14 (9.86%) Firewall
13 14 (9.86%) Hyper-V
14 13 (9.15%) Business Continuity
14 13 (9.15%) Oracle
14 13 (9.15%) Unix
14 13 (9.15%) Linux
14 13 (9.15%) Microsoft Excel
14 13 (9.15%) DNS
14 13 (9.15%) Analytical Skills
15 12 (8.45%) Data Centre
15 12 (8.45%) ITIL Certification
15 12 (8.45%) .NET
15 12 (8.45%) SCCM
16 11 (7.75%) SCOM

SLA
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (12.68%) MS Exchange
2 9 (6.34%) Exchange Server 2013
3 6 (4.23%) IIS
4 4 (2.82%) SharePoint
5 3 (2.11%) Exchange Server 2010
5 3 (2.11%) Skype for Business
6 1 (0.70%) SAS
6 1 (0.70%) WebSphere
Applications
1 16 (11.27%) Microsoft Office
2 13 (9.15%) Microsoft Excel
3 4 (2.82%) Microsoft PowerPoint
4 1 (0.70%) InfoPath
Business Applications
1 9 (6.34%) SAP ERP
2 6 (4.23%) SAP CO
2 6 (4.23%) SAP FI
2 6 (4.23%) SAP FI/CO
3 3 (2.11%) Remedy ITSM
3 3 (2.11%) SAP MM
3 3 (2.11%) SAP PP
3 3 (2.11%) SAP SCM
4 1 (0.70%) Dynamics CRM
4 1 (0.70%) Oracle EBS
4 1 (0.70%) Oracle EBS R12
4 1 (0.70%) SAP CRM
Cloud Services
1 11 (7.75%) Office 365
2 7 (4.93%) SaaS
3 4 (2.82%) Amazon AWS
4 3 (2.11%) Microsoft Azure
5 2 (1.41%) OneDrive
6 1 (0.70%) Azure Active Directory
6 1 (0.70%) Cloud Computing
6 1 (0.70%) IaaS
6 1 (0.70%) PaaS
Communications & Networking
1 14 (9.86%) Firewall
2 13 (9.15%) DNS
3 10 (7.04%) VPN
4 5 (3.52%) VoIP
5 4 (2.82%) DHCP
5 4 (2.82%) Wi-Fi
6 3 (2.11%) Skype
6 3 (2.11%) TCP/IP
7 2 (1.41%) Ethernet
8 1 (0.70%) ADSL
8 1 (0.70%) BGP
8 1 (0.70%) EIGRP
8 1 (0.70%) Extranet
8 1 (0.70%) Network Security
8 1 (0.70%) WAN
8 1 (0.70%) Wireless
Database & Business Intelligence
1 21 (14.79%) SQL Server
2 5 (3.52%) Data Warehouse
2 5 (3.52%) GIS
3 2 (1.41%) MySQL
4 1 (0.70%) RDBMS
4 1 (0.70%) Relational Database
4 1 (0.70%) SAP BW
4 1 (0.70%) SQL Server 2008
4 1 (0.70%) SQL Server Reporting Services
Development Applications
1 1 (0.70%) JIRA
General
1 35 (24.65%) Finance
2 8 (5.63%) Banking
3 7 (4.93%) Telecoms
4 3 (2.11%) Back Office
5 2 (1.41%) Financial Institution
5 2 (1.41%) Law
5 2 (1.41%) Marketing
5 2 (1.41%) Retail Banking
6 1 (0.70%) Legal
6 1 (0.70%) Military
6 1 (0.70%) Retail
Job Titles
1 21 (14.79%) Consultant
2 20 (14.08%) Analyst
2 20 (14.08%) Service Manager
3 14 (9.86%) Solutions Consultant
4 13 (9.15%) Support Analyst
5 12 (8.45%) Applications Support
5 12 (8.45%) IT Manager
6 10 (7.04%) IT Services Manager
6 10 (7.04%) IT Support
7 9 (6.34%) Applications Support Analyst
7 9 (6.34%) IT Support Technician
7 9 (6.34%) IT Technician
7 9 (6.34%) Support Engineer
7 9 (6.34%) Support Technician
8 8 (5.63%) ERP Consultant
8 8 (5.63%) IT Consultant
8 8 (5.63%) Service Desk Manager
8 8 (5.63%) Team Leader
9 7 (4.93%) Delivery Manager
9 7 (4.93%) Senior Support Analyst
Libraries, Frameworks & Software Standards
1 12 (8.45%) .NET
2 6 (4.23%) XML
3 5 (3.52%) .NET Framework
3 5 (3.52%) Middleware
4 2 (1.41%) Software Packaging
5 1 (0.70%) ASP.NET
5 1 (0.70%) HTML
5 1 (0.70%) Web Services
Miscellaneous
1 13 (9.15%) Analytical Skills
2 12 (8.45%) Data Centre
3 9 (6.34%) Management Information System
4 8 (5.63%) Foreign Exchange (FX)
5 5 (3.52%) Driving Licence
5 5 (3.52%) EMC VMAX
5 5 (3.52%) EMC VNX
5 5 (3.52%) iSeries
6 3 (2.11%) Mobile Banking
7 2 (1.41%) Enterprise Software
7 2 (1.41%) PDA
7 2 (1.41%) Self-Motivation
8 1 (0.70%) Client/Server
8 1 (0.70%) Enterprise Storage
8 1 (0.70%) Hybrid Cloud
8 1 (0.70%) Mainframe
8 1 (0.70%) Virtual Team
Operating Systems
1 48 (33.80%) Windows
2 26 (18.31%) Windows Server
3 13 (9.15%) Linux
3 13 (9.15%) Unix
4 11 (7.75%) Windows Server 2012
5 5 (3.52%) Windows 7
6 3 (2.11%) Windows 10
6 3 (2.11%) Windows Server 2008
7 2 (1.41%) CentOS
7 2 (1.41%) Debian
7 2 (1.41%) Red Hat Enterprise Linux
7 2 (1.41%) Ubuntu
Processes & Methodologies
1 28 (19.72%) ITIL
2 26 (18.31%) Service Delivery
3 22 (15.49%) Service Management
4 19 (13.38%) Matrix Management
5 18 (12.68%) Matrix Organization
6 16 (11.27%) Change Management
7 13 (9.15%) Business Continuity
8 11 (7.75%) Project Management
9 10 (7.04%) ERP
9 10 (7.04%) ITSM
10 9 (6.34%) Agile Software Development
10 9 (6.34%) Continuous Improvement
10 9 (6.34%) Project Planning
10 9 (6.34%) Trend Analysis
11 8 (5.63%) CRM
11 8 (5.63%) Data Analysis
11 8 (5.63%) Root Cause Analysis
12 7 (4.93%) Stakeholder Management
13 6 (4.23%) Disaster Recovery
13 6 (4.23%) Process Management
Programming Languages
1 31 (21.83%) SQL
2 8 (5.63%) C#
3 6 (4.23%) PowerShell
4 5 (3.52%) C
5 4 (2.82%) Java
6 2 (1.41%) JavaScript
6 2 (1.41%) Perl
6 2 (1.41%) PHP
7 1 (0.70%) T-SQL
7 1 (0.70%) VB
7 1 (0.70%) XPath
Qualifications
1 12 (8.45%) ITIL Certification
2 9 (6.34%) Degree
3 4 (2.82%) Microsoft Certification
3 4 (2.82%) PRINCE2 Practitioner
4 3 (2.11%) MCITP
5 2 (1.41%) BPSS Clearance
5 2 (1.41%) ECDL
6 1 (0.70%) CCNA
6 1 (0.70%) Cisco Certification
6 1 (0.70%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (2.11%) ISO/IEC 27001
2 2 (1.41%) ISO 9001
2 2 (1.41%) PMO
3 1 (0.70%) GDPR
System Software
1 23 (16.20%) Active Directory
2 14 (9.86%) Hyper-V
3 5 (3.52%) XenApp
4 2 (1.41%) VMware Infrastructure
5 1 (0.70%) Firmware
5 1 (0.70%) vSphere
Systems Management
1 12 (8.45%) SCCM
2 11 (7.75%) SCOM
3 2 (1.41%) Single Sign-On
4 1 (0.70%) Microsoft Intune
Vendors
1 51 (35.92%) Microsoft
2 18 (12.68%) SAP
3 13 (9.15%) Oracle
4 11 (7.75%) Cisco
5 9 (6.34%) Veeam
6 5 (3.52%) Citrix
6 5 (3.52%) Dell
6 5 (3.52%) Dell Compellent
6 5 (3.52%) EMC
6 5 (3.52%) EqualLogic
6 5 (3.52%) HP
6 5 (3.52%) IBM
6 5 (3.52%) Remedy
6 5 (3.52%) Salesforce.com
6 5 (3.52%) SonicWALL
6 5 (3.52%) Sun
7 4 (2.82%) AppDynamics
7 4 (2.82%) TIBCO
7 4 (2.82%) VMware
8 3 (2.11%) Apple