Period
to 17 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 July 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > Scotland
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 105 105 65
Rank change year-on-year 0 -40 +38
Permanent jobs citing SLA 150 112 224
As % of all permanent IT jobs advertised in Scotland 2.60% 2.15% 3.81%
As % of the Quality Assurance & Compliance category 22.76% 24.83% 30.56%
Number of salaries quoted 92 69 127
Scotland median annual salary £45,000 £32,300 £34,000
Median salary % change year-on-year +39.32% -5.00% -9.33%
10th Percentile £27,500 £22,200 £20,150
90th Percentile £63,750 £55,000 £55,500
UK median annual salary £38,000 £37,500 £37,500
% change year-on-year +1.33% - +1.35%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Scotland
Permanent vacancies with a requirement for quality assurance or compliance skills 659 451 733
As % of all permanent IT jobs advertised in Scotland 11.41% 8.66% 12.46%
Number of salaries quoted 389 254 422
Scotland median annual salary £45,000 £40,000 £43,000
Median salary % change year-on-year +12.50% -6.98% -2.27%
10th Percentile £28,450 £24,750 £24,250
90th Percentile £67,500 £62,500 £71,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in Scotland

Job postings citing SLA as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for SLA in Scotland

SLA
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Scotland.

Salary trend for SLA in Scotland

SLA
Salary Histogram in Scotland

The salary distribution of IT jobs citing SLA in Scotland over the 6 months to 17 July 2018.

Salary histogram for SLA in Scotland

SLA
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Scotland region over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +19 94 £43,750 +16.67% 5
Glasgow -20 33 £35,000 +8.36% 3
Aberdeen - 6 £55,000 -
South Ayrshire - 4 £55,000 -
Inverclyde +2 3 £62,500 -
Renfrewshire -2 2 £49,500 -1.74% 1
Stirling - 2 £50,000 -
Scottish Borders +1 1 - -
West Lothian -8 1 £27,500 +5.77%
South Lanarkshire -8 1 - -
North Ayrshire - 1 - -
North Lanarkshire - 1 £32,000 -
Strathclyde - 1 £36,500 -
SLA
UK

For the 6 months to 17 July 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for SLA.

1 51 (34.00%) Microsoft
2 48 (32.00%) Windows
3 44 (29.33%) Finance
4 38 (25.33%) ITIL
5 29 (19.33%) Service Delivery
6 26 (17.33%) CRM
7 23 (15.33%) Windows Server
8 22 (14.67%) Service Management
9 21 (14.00%) Degree
9 21 (14.00%) Matrix Management
9 21 (14.00%) SQL
9 21 (14.00%) Active Directory
10 19 (12.67%) Project Management
11 18 (12.00%) Firewall
11 18 (12.00%) Microsoft Excel
11 18 (12.00%) Microsoft Office
11 18 (12.00%) SAP
12 16 (10.67%) Management Information System
13 15 (10.00%) Telecoms
13 15 (10.00%) SQL Server
13 15 (10.00%) Analytical Skills
14 14 (9.33%) Hyper-V
14 14 (9.33%) Microsoft PowerPoint
15 13 (8.67%) GIS
15 13 (8.67%) ITSM
15 13 (8.67%) Quality Management
15 13 (8.67%) Salesforce.com
15 13 (8.67%) Driving Licence
15 13 (8.67%) Matrix Organization
15 13 (8.67%) Contract Management

SLA
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.67%) MS Exchange
2 5 (3.33%) Exchange Server 2013
3 4 (2.67%) Apache
3 4 (2.67%) SharePoint
4 3 (2.00%) Exchange Server 2010
4 3 (2.00%) Skype for Business
5 2 (1.33%) IIS
6 1 (0.67%) BizTalk Server
6 1 (0.67%) JBoss
6 1 (0.67%) Tomcat
Applications
1 18 (12.00%) Microsoft Excel
1 18 (12.00%) Microsoft Office
2 14 (9.33%) Microsoft PowerPoint
3 1 (0.67%) InfoPath
Business Applications
1 10 (6.67%) SAP ERP
2 4 (2.67%) SAP CO
2 4 (2.67%) SAP FI
2 4 (2.67%) SAP FI/CO
3 3 (2.00%) Remedy ITSM
3 3 (2.00%) SAP CRM
4 1 (0.67%) Dynamics CRM
4 1 (0.67%) Oracle EBS
4 1 (0.67%) Oracle EBS R12
Cloud Services
1 7 (4.67%) SaaS
2 6 (4.00%) Office 365
3 5 (3.33%) Microsoft Azure
4 4 (2.67%) IaaS
5 2 (1.33%) Amazon AWS
6 1 (0.67%) Azure Active Directory
6 1 (0.67%) OneDrive
6 1 (0.67%) PaaS
6 1 (0.67%) Yammer
Communications & Networking
1 18 (12.00%) Firewall
2 9 (6.00%) DNS
3 8 (5.33%) VPN
3 8 (5.33%) WAN
4 7 (4.67%) LAN
4 7 (4.67%) VoIP
5 4 (2.67%) Wi-Fi
6 3 (2.00%) ADSL
6 3 (2.00%) DHCP
6 3 (2.00%) Extranet
6 3 (2.00%) HTTP
6 3 (2.00%) Skype
7 2 (1.33%) Broadband
7 2 (1.33%) Intranet
7 2 (1.33%) TCP/IP
7 2 (1.33%) Wireless
8 1 (0.67%) iSCSI
8 1 (0.67%) SSH
8 1 (0.67%) VLAN
8 1 (0.67%) Wireless Security
Database & Business Intelligence
1 15 (10.00%) SQL Server
2 13 (8.67%) GIS
3 7 (4.67%) MySQL
4 5 (3.33%) Data Warehouse
5 3 (2.00%) SAP BW
6 2 (1.33%) Relational Database
6 2 (1.33%) SQL Server 2008
7 1 (0.67%) RDBMS
7 1 (0.67%) SQL Server Reporting Services
Development Applications
1 4 (2.67%) JIRA
2 3 (2.00%) Jenkins
2 3 (2.00%) Maven
2 3 (2.00%) Subversion
3 2 (1.33%) Git (software)
General
1 44 (29.33%) Finance
2 15 (10.00%) Telecoms
3 8 (5.33%) Marketing
4 6 (4.00%) Banking
5 3 (2.00%) French Language
5 3 (2.00%) German Language
5 3 (2.00%) Italian Language
5 3 (2.00%) Law
5 3 (2.00%) Retail Banking
5 3 (2.00%) Spanish Language
6 1 (0.67%) Legal
6 1 (0.67%) Mandarin Language
6 1 (0.67%) Retail
Job Titles
1 22 (14.67%) Service Manager
2 17 (11.33%) Analyst
3 16 (10.67%) Consultant
4 13 (8.67%) Support Engineer
5 10 (6.67%) Delivery Manager
5 10 (6.67%) IT Manager
5 10 (6.67%) Service Analyst
5 10 (6.67%) Service Desk Manager
6 8 (5.33%) Architect
6 8 (5.33%) IT Services Manager
6 8 (5.33%) Solutions Architect
6 8 (5.33%) Solutions Consultant
7 7 (4.67%) 2nd Line Support
7 7 (4.67%) Administrator
7 7 (4.67%) SAP Architect
7 7 (4.67%) SAP Consultant
7 7 (4.67%) SAP Solutions Architect
7 7 (4.67%) Service Desk Analyst
7 7 (4.67%) Support Analyst
7 7 (4.67%) Team Leader
Libraries, Frameworks & Software Standards
1 6 (4.00%) .NET
2 5 (3.33%) .NET Framework
3 4 (2.67%) Web Services
4 3 (2.00%) LAMP
5 2 (1.33%) Software Packaging
6 1 (0.67%) ASP.NET
6 1 (0.67%) JSP
6 1 (0.67%) Servlets
6 1 (0.67%) XML
Miscellaneous
1 16 (10.67%) Management Information System
2 15 (10.00%) Analytical Skills
3 13 (8.67%) Driving Licence
4 9 (6.00%) Data Centre
5 5 (3.33%) EMC VMAX
5 5 (3.33%) EMC VNX
5 5 (3.33%) iSeries
6 4 (2.67%) Foreign Exchange (FX)
7 3 (2.00%) Mobile Banking
7 3 (2.00%) Self-Motivation
8 2 (1.33%) Blackberry
8 2 (1.33%) Enterprise Software
8 2 (1.33%) Virtual Team
9 1 (0.67%) Client/Server
9 1 (0.67%) Computer Science
9 1 (0.67%) Hybrid Cloud
9 1 (0.67%) User Experience
Operating Systems
1 48 (32.00%) Windows
2 23 (15.33%) Windows Server
3 12 (8.00%) Linux
4 11 (7.33%) Unix
5 10 (6.67%) Windows 7
6 8 (5.33%) Windows Server 2012
7 7 (4.67%) Windows Server 2008
8 6 (4.00%) Windows 10
9 3 (2.00%) Windows Server 2003
10 2 (1.33%) CentOS
10 2 (1.33%) Debian
10 2 (1.33%) Red Hat Enterprise Linux
10 2 (1.33%) Ubuntu
10 2 (1.33%) Windows XP
Processes & Methodologies
1 38 (25.33%) ITIL
2 29 (19.33%) Service Delivery
3 26 (17.33%) CRM
4 22 (14.67%) Service Management
5 21 (14.00%) Matrix Management
6 19 (12.67%) Project Management
7 13 (8.67%) Commercial Awareness
7 13 (8.67%) Contract Management
7 13 (8.67%) IT Strategy
7 13 (8.67%) ITSM
7 13 (8.67%) Matrix Organization
7 13 (8.67%) Quality Management
8 12 (8.00%) PRINCE2
8 12 (8.00%) Problem-Solving
8 12 (8.00%) Stakeholder Management
9 11 (7.33%) Continuous Improvement
9 11 (7.33%) ERP
10 10 (6.67%) Change Management
11 8 (5.33%) Business Continuity
11 8 (5.33%) Knowledge Management
Programming Languages
1 21 (14.00%) SQL
2 10 (6.67%) PowerShell
3 8 (5.33%) C#
4 6 (4.00%) Java
4 6 (4.00%) PHP
5 4 (2.67%) VBA
6 3 (2.00%) Perl
6 3 (2.00%) Shell Script
6 3 (2.00%) T-SQL
7 2 (1.33%) JavaScript
7 2 (1.33%) PL/SQL
8 1 (0.67%) Bash Shell
8 1 (0.67%) Bourne shell
8 1 (0.67%) Korn
8 1 (0.67%) Python
8 1 (0.67%) Ruby
8 1 (0.67%) sed
8 1 (0.67%) VB
8 1 (0.67%) XPath
Qualifications
1 21 (14.00%) Degree
2 12 (8.00%) PRINCE2 Practitioner
3 11 (7.33%) ITIL Certification
4 4 (2.67%) Microsoft Certification
5 3 (2.00%) MCITP
6 2 (1.33%) BPSS Clearance
7 1 (0.67%) CCNA
7 1 (0.67%) Cisco Certification
7 1 (0.67%) DV Cleared
7 1 (0.67%) MCSE
7 1 (0.67%) SC Cleared
7 1 (0.67%) Security Cleared
Quality Assurance & Compliance
1 2 (1.33%) ISO/IEC 27001
1 2 (1.33%) PMO
2 1 (0.67%) Disclosure Scotland
2 1 (0.67%) GDPR
2 1 (0.67%) ISO 9001
System Software
1 21 (14.00%) Active Directory
2 14 (9.33%) Hyper-V
3 5 (3.33%) XenApp
4 2 (1.33%) Firmware
5 1 (0.67%) NFS
5 1 (0.67%) Samba
5 1 (0.67%) Virtual Machines
5 1 (0.67%) VMware Infrastructure
5 1 (0.67%) vSphere
Systems Management
1 9 (6.00%) SCCM
2 7 (4.67%) SCOM
3 2 (1.33%) Ansible
3 2 (1.33%) Cacti
3 2 (1.33%) Capistrano
3 2 (1.33%) Puppet
3 2 (1.33%) Salt
3 2 (1.33%) Single Sign-On
3 2 (1.33%) Terraform
Vendors
1 51 (34.00%) Microsoft
2 18 (12.00%) SAP
3 13 (8.67%) Salesforce.com
4 12 (8.00%) Cisco
5 9 (6.00%) Citrix
5 9 (6.00%) VMware
6 8 (5.33%) Oracle
7 6 (4.00%) HP
7 6 (4.00%) Remedy
7 6 (4.00%) Sun
8 5 (3.33%) Dell
8 5 (3.33%) Dell Compellent
8 5 (3.33%) EMC
8 5 (3.33%) EqualLogic
8 5 (3.33%) IBM
8 5 (3.33%) SonicWALL
8 5 (3.33%) Veeam
9 3 (2.00%) Apple
9 3 (2.00%) ServiceNow
10 2 (1.33%) Perforce