Period
to 21 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 January 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > Scotland
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 122 129 112
Rank change year-on-year +7 -17 -12
Permanent jobs citing SLA 101 106 78
As % of all permanent IT jobs advertised in Scotland 1.99% 1.94% 1.68%
As % of the Quality Assurance & Compliance category 18.70% 21.63% 17.45%
Number of salaries quoted 86 65 65
Scotland median annual salary £42,000 £40,000 £31,000
Median salary % change year-on-year +5.00% +29.03% -6.06%
10th Percentile £21,000 £21,550 £20,550
90th Percentile £70,000 £58,250 £51,250
UK median annual salary £40,000 £35,250 £37,500
% change year-on-year +13.48% -6.00% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Scotland
Permanent vacancies with a requirement for quality assurance or compliance skills 540 490 447
As % of all permanent IT jobs advertised in Scotland 10.65% 8.96% 9.64%
Number of salaries quoted 340 316 285
Scotland median annual salary £42,500 £42,500 £42,500
10th Percentile £25,250 £29,750 £26,000
90th Percentile £67,500 £68,750 £59,600
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

SLA
Job Vacancy Trend in Scotland

Job postings citing SLA as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for SLA in Scotland

SLA
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Scotland.

Salary trend for SLA in Scotland

SLA
Salary Histogram in Scotland

The salary distribution of IT jobs citing SLA in Scotland over the 6 months to 21 January 2019.

Salary histogram for SLA in Scotland

SLA
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Scotland region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh 0 57 £45,000 +9.09% 8
Glasgow -4 29 £42,000 +12.00% 5
Fife - 3 - - 1
Highlands - 3 £21,000 - 1
West Lothian -24 2 £20,250 -42.14%
North Lanarkshire +8 1 - - 1
Aberdeen -3 1 £24,500 -43.68% 1
Scottish Borders - 1 £21,500 -
Inverclyde - 1 £21,500 -
SLA
UK

For the 6 months to 21 January 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for SLA.

1 36 (35.64%) Windows
2 28 (27.72%) ITIL
3 26 (25.74%) Microsoft
4 23 (22.77%) Continuous Improvement
4 23 (22.77%) Problem-Solving
5 22 (21.78%) IT Strategy
6 20 (19.80%) Active Directory
7 19 (18.81%) CRM
7 19 (18.81%) Degree
8 18 (17.82%) Windows Server
9 16 (15.84%) Value Proposition
9 16 (15.84%) Escalation Management
9 16 (15.84%) E-Commerce
9 16 (15.84%) SAP
9 16 (15.84%) Finance
10 15 (14.85%) Service Delivery
10 15 (14.85%) VMware
10 15 (14.85%) Service Management
10 15 (14.85%) Microsoft Office
10 15 (14.85%) Technical Leadership
11 14 (13.86%) Unix
12 13 (12.87%) SCCM
13 11 (10.89%) Incident Management
13 11 (10.89%) Management Information System
14 10 (9.90%) Linux
14 10 (9.90%) Cisco
14 10 (9.90%) Analytical Skills
15 9 (8.91%) DNS
15 9 (8.91%) Change Management
15 9 (8.91%) Firewall

SLA
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (6.93%) MS Exchange
2 3 (2.97%) SharePoint
3 2 (1.98%) Apache
3 2 (1.98%) Elasticsearch
3 2 (1.98%) Exchange Server 2003
3 2 (1.98%) Skype for Business
4 1 (0.99%) Exchange Server 2010
4 1 (0.99%) Exchange Server 2013
Applications
1 15 (14.85%) Microsoft Office
2 4 (3.96%) Microsoft Project
3 2 (1.98%) Microsoft Excel
3 2 (1.98%) Microsoft PowerPoint
4 1 (0.99%) MS Visio
Business Applications
1 6 (5.94%) SAP ERP
Cloud Services
1 9 (8.91%) Office 365
2 3 (2.97%) Amazon AWS
2 3 (2.97%) Microsoft Azure
3 2 (1.98%) SaaS
4 1 (0.99%) AWS Lambda
4 1 (0.99%) Azure Active Directory
4 1 (0.99%) Google Cloud Platform
4 1 (0.99%) Serverless
Communications & Networking
1 9 (8.91%) DNS
1 9 (8.91%) Firewall
2 8 (7.92%) LAN
2 8 (7.92%) WAN
3 7 (6.93%) Wi-Fi
4 6 (5.94%) Internet
5 5 (4.95%) VoIP
6 4 (3.96%) SAN
6 4 (3.96%) TCP/IP
7 3 (2.97%) Fibre Channel
7 3 (2.97%) Structured Cabling
8 2 (1.98%) ADSL
8 2 (1.98%) Ethernet
8 2 (1.98%) HTTP
8 2 (1.98%) MPLS
8 2 (1.98%) VPN
9 1 (0.99%) BGP
9 1 (0.99%) OSPF
9 1 (0.99%) SNMP
9 1 (0.99%) Wireless
Database & Business Intelligence
1 6 (5.94%) MySQL
1 6 (5.94%) SQL Server
2 2 (1.98%) GIS
2 2 (1.98%) PostgreSQL
Development Applications
1 1 (0.99%) JIRA
1 1 (0.99%) Visual Studio
General
1 16 (15.84%) Finance
2 7 (6.93%) Telecoms
3 5 (4.95%) Billing
4 3 (2.97%) Electronics
4 3 (2.97%) Marketing
5 1 (0.99%) Back Office
5 1 (0.99%) Banking
5 1 (0.99%) Front Office
5 1 (0.99%) German Language
5 1 (0.99%) Military
5 1 (0.99%) Retail
Job Titles
1 16 (15.84%) Architect
1 16 (15.84%) SAP Architect
1 16 (15.84%) SAP Solutions Architect
1 16 (15.84%) Solutions Architect
2 15 (14.85%) Analyst
3 14 (13.86%) Service Manager
4 10 (9.90%) Administrator
5 7 (6.93%) 2nd Line Support
6 6 (5.94%) IT Administrator
6 6 (5.94%) Service Analyst
7 5 (4.95%) Platform Manager
7 5 (4.95%) Service Desk Analyst
7 5 (4.95%) Support Engineer
8 4 (3.96%) Infrastructure Engineer
8 4 (3.96%) Support Analyst
8 4 (3.96%) Team Leader
9 3 (2.97%) Data Centre Engineer
9 3 (2.97%) Delivery Manager
9 3 (2.97%) Service Desk Manager
9 3 (2.97%) Technical Leader
Libraries, Frameworks & Software Standards
1 3 (2.97%) SAML
2 1 (0.99%) .NET
2 1 (0.99%) AngularJS
2 1 (0.99%) LDAP
2 1 (0.99%) Middleware
2 1 (0.99%) React
2 1 (0.99%) WAP
Miscellaneous
1 11 (10.89%) Management Information System
2 10 (9.90%) Analytical Skills
3 8 (7.92%) Data Centre
4 3 (2.97%) Self-Motivation
5 2 (1.98%) Driving Licence
6 1 (0.99%) Fintech
6 1 (0.99%) Life Science
6 1 (0.99%) Smartphone
6 1 (0.99%) User Experience
Operating Systems
1 36 (35.64%) Windows
2 18 (17.82%) Windows Server
3 14 (13.86%) Unix
4 10 (9.90%) Linux
5 7 (6.93%) Windows 10
5 7 (6.93%) Windows 7
6 5 (4.95%) Red Hat Enterprise Linux
7 4 (3.96%) Windows Server 2008
8 3 (2.97%) Windows Server 2012
9 2 (1.98%) CentOS
9 2 (1.98%) Debian
9 2 (1.98%) SUSE
9 2 (1.98%) Ubuntu
10 1 (0.99%) Android
10 1 (0.99%) Apple iOS
10 1 (0.99%) Mac OS
10 1 (0.99%) Windows Vista
Processes & Methodologies
1 28 (27.72%) ITIL
2 23 (22.77%) Continuous Improvement
2 23 (22.77%) Problem-Solving
3 22 (21.78%) IT Strategy
4 19 (18.81%) CRM
5 16 (15.84%) E-Commerce
5 16 (15.84%) Escalation Management
5 16 (15.84%) Value Proposition
6 15 (14.85%) Service Delivery
6 15 (14.85%) Service Management
6 15 (14.85%) Technical Leadership
7 11 (10.89%) Incident Management
8 9 (8.91%) Change Management
9 7 (6.93%) Decision-Making
9 7 (6.93%) Risk Management
10 6 (5.94%) Analytics
10 6 (5.94%) Disaster Recovery
10 6 (5.94%) ERP
10 6 (5.94%) Infrastructure Engineering
10 6 (5.94%) Stakeholder Management
Programming Languages
1 7 (6.93%) SQL
2 5 (4.95%) PowerShell
3 4 (3.96%) Shell Script
4 3 (2.97%) C#
4 3 (2.97%) Java
4 3 (2.97%) JavaScript
5 2 (1.98%) Perl
5 2 (1.98%) PHP
6 1 (0.99%) Bash Shell
6 1 (0.99%) Java 8
6 1 (0.99%) T-SQL
6 1 (0.99%) TypeScript
6 1 (0.99%) VBScript
Qualifications
1 19 (18.81%) Degree
2 8 (7.92%) ITIL Certification
3 6 (5.94%) Cisco Certification
3 6 (5.94%) Microsoft Certification
4 5 (4.95%) MCSE
5 4 (3.96%) VMware Certified Professional (VCP)
6 3 (2.97%) CCNA
7 2 (1.98%) MCSA
7 2 (1.98%) Network+ Certification
7 2 (1.98%) PRINCE2 Practitioner
8 1 (0.99%) ACSA
8 1 (0.99%) CCENT
8 1 (0.99%) JNCIP
8 1 (0.99%) JNCIS
8 1 (0.99%) MCITP
8 1 (0.99%) MCSD
8 1 (0.99%) MCTS
8 1 (0.99%) SC Cleared
8 1 (0.99%) Security Cleared
8 1 (0.99%) VERITAS Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (1.98%) ISO/IEC 27001
1 2 (1.98%) QA
2 1 (0.99%) Cyber Essentials
2 1 (0.99%) Cyber Essentials PLUS
2 1 (0.99%) PMO
System Software
1 20 (19.80%) Active Directory
2 9 (8.91%) VMware Infrastructure
3 7 (6.93%) Firmware
4 6 (5.94%) VMware ESXi
5 5 (4.95%) vSphere
6 3 (2.97%) BitLocker
6 3 (2.97%) Microsoft App-V
6 3 (2.97%) XenDesktop
7 2 (1.98%) Hyper-V
8 1 (0.99%) Docker
8 1 (0.99%) XenApp
Systems Management
1 13 (12.87%) SCCM
2 4 (3.96%) Opscode Chef
2 4 (3.96%) Puppet
3 3 (2.97%) PowerCLI
3 3 (2.97%) Red Hat Satellite
3 3 (2.97%) SCOM
4 1 (0.99%) Backup Exec
4 1 (0.99%) Forefront Identity Manager
4 1 (0.99%) Kubernetes
4 1 (0.99%) Norton AntiVirus
4 1 (0.99%) Terraform
Vendors
1 26 (25.74%) Microsoft
2 16 (15.84%) SAP
3 15 (14.85%) VMware
4 10 (9.90%) Cisco
5 8 (7.92%) HP
6 5 (4.95%) Citrix
6 5 (4.95%) Red Hat
7 4 (3.96%) Juniper
8 3 (2.97%) 3PAR
8 3 (2.97%) Brocade
8 3 (2.97%) Dell
8 3 (2.97%) Salesforce.com
9 2 (1.98%) CheckPoint
9 2 (1.98%) Google
9 2 (1.98%) Solarvista
9 2 (1.98%) Veeam
10 1 (0.99%) F5
10 1 (0.99%) Meru Networks
10 1 (0.99%) Verint
10 1 (0.99%) Xerox