SLA Job Trends in Scotland

Service Level Agreement (SLA)
UK > Scotland

The table below provides summary statistics and salary benchmarking for jobs advertised in Scotland requiring SLA skills. It covers permanent job vacancies from the 6 months leading up to 31 December 2025, with comparisons to the same periods in the previous two years.

6 months to
31 Dec 2025
Same period 2024 Same period 2023
Rank 112 140 134
Rank change year-on-year +28 -6 +5
Permanent jobs citing SLA 27 7 57
As % of all permanent jobs in Scotland 0.99% 0.26% 1.93%
As % of the Quality Assurance & Compliance category 7.63% 1.72% 15.36%
Number of salaries quoted 10 4 20
10th Percentile £22,129 £27,525 £24,750
25th Percentile £25,000 £29,438 £29,063
Median annual salary (50th Percentile) £27,250 £50,500 £34,825
Median % change year-on-year -46.04% +45.01% -10.71%
75th Percentile £31,000 £71,813 £67,500
90th Percentile £35,500 £75,075 £70,875
UK median annual salary £37,500 £40,000 £37,500
% change year-on-year -6.25% +6.67% -6.25%

All Quality Assurance and Compliance Skills
Scotland

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in Scotland.

Permanent vacancies with a requirement for quality assurance or compliance skills 354 406 371
As % of all permanent jobs advertised in Scotland 13.01% 15.00% 12.57%
Number of salaries quoted 97 120 186
10th Percentile £26,400 £32,425 £32,500
25th Percentile £35,000 £42,500 £45,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,148
Median % change year-on-year +9.09% -0.27% +10.30%
75th Percentile £75,900 £78,000 £72,433
90th Percentile £90,000 £110,000 £78,419
UK median annual salary £58,000 £60,000 £60,000
% change year-on-year -3.33% - +4.35%

SLA
Job Vacancy Trend in Scotland

Historical trend showing the proportion of permanent IT job postings citing SLA relative to all permanent IT jobs advertised in Scotland.

SLA job vacancy trend in Scotland

SLA
Salary Trend in Scotland

Salary distribution trend for jobs in Scotland citing SLA.

Salary distribution trend for jobs in Scotland citing SLA

SLA
Salary Histogram in Scotland

Salary distribution for jobs citing SLA in Scotland over the 6 months to 31 December 2025.

Salary histogram for SLA in Scotland

SLA
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Scotland region over the 6 months to 31 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Glasgow - 10 £26,000 - 9
Highlands - 7 - -
West Dunbartonshire - 4 - - 1
Aberdeen +5 2 £37,500 -47.55% 3
Edinburgh -3 2 £30,000 -57.14% 6
Midlothian - 1 - - 2
North Lanarkshire - 1 £27,000 -
SLA
UK

SLA
Co-Occurring Skills & Capabilities in Scotland by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (3.70%) Microsoft Exchange
1 1 (3.70%) SharePoint
Applications
1 7 (25.93%) Microsoft Office
2 4 (14.81%) Microsoft Excel
2 4 (14.81%) MS Visio
Cloud Services
1 10 (37.04%) Microsoft 365
2 4 (14.81%) Azure
2 4 (14.81%) Azure DevOps
2 4 (14.81%) Power Platform
3 2 (7.41%) OneDrive
Communications & Networking
1 6 (22.22%) Firewall
2 1 (3.70%) DHCP
2 1 (3.70%) DNS
2 1 (3.70%) Remote Desktop
2 1 (3.70%) VPN
Database & Business Intelligence
1 4 (14.81%) Power BI
General
1 16 (59.26%) Social Skills
2 9 (33.33%) Organisational Skills
3 6 (22.22%) Fire and Rescue
4 4 (14.81%) Back Office
4 4 (14.81%) Billing
4 4 (14.81%) Electronics
4 4 (14.81%) Finance
4 4 (14.81%) Manufacturing
4 4 (14.81%) Marketing
4 4 (14.81%) Police
4 4 (14.81%) Public Sector
4 4 (14.81%) Telecoms
5 1 (3.70%) Advertising
5 1 (3.70%) Presentation Skills
Job Titles
1 9 (33.33%) Support Engineer
2 8 (29.63%) Analyst
3 5 (18.52%) Desktop Engineer
3 5 (18.52%) Desktop Support
3 5 (18.52%) Desktop Support Engineer
3 5 (18.52%) Lead
3 5 (18.52%) Technical Leader
4 4 (14.81%) Applications Support
4 4 (14.81%) Applications Support Analyst
4 4 (14.81%) Field Engineer
4 4 (14.81%) Field Support Engineer
4 4 (14.81%) IT Engineer
4 4 (14.81%) IT Support
4 4 (14.81%) IT Support Engineer
4 4 (14.81%) Support Analyst
5 3 (11.11%) Report Analyst
6 1 (3.70%) Hardware Engineer
6 1 (3.70%) Help Desk Administrator
6 1 (3.70%) Service Analyst
6 1 (3.70%) Service Desk Analyst
Miscellaneous
1 9 (33.33%) Driving Licence
2 8 (29.63%) Management Information System
3 7 (25.93%) Self-Motivation
4 4 (14.81%) Product Ownership
5 1 (3.70%) Data Centre
Operating Systems
1 5 (18.52%) Windows
1 5 (18.52%) Windows 10
2 1 (3.70%) Linux
Processes & Methodologies
1 12 (44.44%) Customer Service
2 11 (40.74%) Business Intelligence
3 9 (33.33%) Stakeholder Management
4 7 (25.93%) ITSM
4 7 (25.93%) Problem-Solving
4 7 (25.93%) Process Improvement
5 5 (18.52%) Asset Management
5 5 (18.52%) Business Strategy
5 5 (18.52%) Continuous Improvement
5 5 (18.52%) ERP
5 5 (18.52%) ITIL
5 5 (18.52%) Mentoring
5 5 (18.52%) Service Delivery
5 5 (18.52%) Statistics
5 5 (18.52%) Ticket Management
6 4 (14.81%) Agile
6 4 (14.81%) Customer Acquisition
6 4 (14.81%) Customer Experience
6 4 (14.81%) Programme Management
6 4 (14.81%) Regression Testing
Qualifications
1 13 (48.15%) Degree
2 8 (29.63%) Security Cleared
3 5 (18.52%) HNC
4 4 (14.81%) A+ Certification
4 4 (14.81%) CTC Cleared
4 4 (14.81%) HND
4 4 (14.81%) SC Cleared
5 1 (3.70%) ITIL Certification
Quality Assurance & Compliance
1 4 (14.81%) Accessibility
2 2 (7.41%) QA
System Software
1 5 (18.52%) VMware Infrastructure
2 1 (3.70%) Active Directory
Systems Management
1 5 (18.52%) Cisco CUCM
2 2 (7.41%) SCCM
3 1 (3.70%) Microsoft Intune
Vendors
1 11 (40.74%) Microsoft
2 9 (33.33%) Cisco
3 5 (18.52%) VMware
4 4 (14.81%) Adobe
4 4 (14.81%) Freshdesk
4 4 (14.81%) Nintex
4 4 (14.81%) SAP
5 1 (3.70%) BeyondTrust
5 1 (3.70%) ServiceNow