Period
to 20 August 2019

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 August 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > Scotland
6 months to
20 Aug 2019
Same period 2018 Same period 2017
Rank 154 113 125
Rank change year-on-year -41 +12 -45
Permanent jobs citing SLA 75 133 104
As % of all permanent IT jobs advertised in Scotland 1.46% 2.43% 1.95%
As % of the Quality Assurance & Compliance category 15.43% 23.67% 23.21%
Number of salaries quoted 49 81 68
Scotland median annual salary £40,000 £45,000 £37,500
Median salary % change year-on-year -11.11% +20.00% +10.29%
10th Percentile £18,900 £31,000 £21,775
90th Percentile £77,500 £67,250 £55,000
UK median annual salary £40,000 £39,000 £37,500
% change year-on-year +2.56% +4.00% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Scotland
Permanent vacancies with a requirement for quality assurance or compliance skills 486 562 448
As % of all permanent IT jobs advertised in Scotland 9.43% 10.25% 8.40%
Number of salaries quoted 330 333 247
Scotland median annual salary £45,000 £45,000 £41,500
Median salary % change year-on-year - +8.43% -2.35%
10th Percentile £27,500 £30,000 £24,750
90th Percentile £72,500 £67,500 £63,750
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% -1.03%

SLA
Job Vacancy Trend in Scotland

Job postings citing SLA as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for SLA in Scotland

SLA
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Scotland.

Salary trend for SLA in Scotland

SLA
Salary Histogram in Scotland

The salary distribution of IT jobs citing SLA in Scotland over the 6 months to 20 August 2019.

Salary histogram for SLA in Scotland

SLA
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Scotland region over the 6 months to 20 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +31 29 £63,500 +51.19% 3
Edinburgh -56 26 £30,000 -31.43% 9
West Lothian +9 8 £20,250 -26.36%
North Lanarkshire -2 3 - - 1
South Lanarkshire +4 2 - -
Aberdeen -7 2 - - 3
Renfrewshire -2 1 £55,000 +11.11% 2
Highlands - 1 - -
SLA
UK

For the 6 months to 20 August 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for SLA.

1 27 (36.00%) ITIL
2 23 (30.67%) Microsoft
3 22 (29.33%) Active Directory
4 17 (22.67%) Windows
5 15 (20.00%) Service Delivery
5 15 (20.00%) IT Strategy
6 14 (18.67%) Finance
7 13 (17.33%) Office 365
8 12 (16.00%) Disaster Recovery
8 12 (16.00%) DNS
8 12 (16.00%) Self-Motivation
9 11 (14.67%) Windows Server
9 11 (14.67%) Microsoft Office
9 11 (14.67%) Service Management
10 10 (13.33%) Capacity Planning
10 10 (13.33%) Mentoring
11 9 (12.00%) Problem-Solving
11 9 (12.00%) Continuous Improvement
12 8 (10.67%) LAN
12 8 (10.67%) WAN
12 8 (10.67%) Coaching
12 8 (10.67%) Exchange Server 2013
13 7 (9.33%) Presales
13 7 (9.33%) Cloud Operations
13 7 (9.33%) DHCP
13 7 (9.33%) Firewall
13 7 (9.33%) Windows Server 2008
13 7 (9.33%) Microsoft Azure
14 6 (8.00%) Wi-Fi
14 6 (8.00%) VoIP

SLA
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (10.67%) Exchange Server 2013
2 5 (6.67%) MS Exchange
3 4 (5.33%) SharePoint
3 4 (5.33%) Skype for Business
4 3 (4.00%) Exchange Server 2010
5 1 (1.33%) Documentum
5 1 (1.33%) FileNet
5 1 (1.33%) IBM Notes
5 1 (1.33%) OnBase
Applications
1 11 (14.67%) Microsoft Office
2 1 (1.33%) Acrobat
2 1 (1.33%) Microsoft Excel
2 1 (1.33%) Microsoft PowerPoint
Business Applications
1 3 (4.00%) Hyperion Planning
2 2 (2.67%) Dynamics AX
3 1 (1.33%) Dynamics CRM
3 1 (1.33%) SAP S/4HANA
Cloud Services
1 13 (17.33%) Office 365
2 7 (9.33%) Microsoft Azure
3 3 (4.00%) Dynamics 365
4 2 (2.67%) Cloud Computing
5 1 (1.33%) Amazon AWS
Communications & Networking
1 12 (16.00%) DNS
2 8 (10.67%) LAN
2 8 (10.67%) WAN
3 7 (9.33%) DHCP
3 7 (9.33%) Firewall
4 6 (8.00%) ADSL
4 6 (8.00%) VoIP
4 6 (8.00%) VPN
4 6 (8.00%) Wi-Fi
5 4 (5.33%) Skype
6 3 (4.00%) HTTPS
6 3 (4.00%) SNMP
6 3 (4.00%) SSL
6 3 (4.00%) TCP/IP
6 3 (4.00%) VLAN
7 2 (2.67%) Broadband
7 2 (2.67%) Ethernet
7 2 (2.67%) NAS
7 2 (2.67%) SMTP
7 2 (2.67%) TETRA
Database & Business Intelligence
1 4 (5.33%) Data Warehouse
1 4 (5.33%) SQL Server
2 2 (2.67%) MySQL
2 2 (2.67%) SQL Server 2008
2 2 (2.67%) SQL Server 2012
3 1 (1.33%) Big Data
3 1 (1.33%) Oracle BI EE
3 1 (1.33%) PostgreSQL
3 1 (1.33%) SAP BW
3 1 (1.33%) SAP HANA
3 1 (1.33%) SQL Server Reporting Services
Development Applications
1 2 (2.67%) Hudson
1 2 (2.67%) Jenkins
1 2 (2.67%) WinDbg
2 1 (1.33%) Visual Studio
General
1 14 (18.67%) Finance
2 4 (5.33%) Retail
3 3 (4.00%) Telecoms
4 2 (2.67%) German Language
4 2 (2.67%) Legal
5 1 (1.33%) Back Office
5 1 (1.33%) Banking
5 1 (1.33%) Electronics
5 1 (1.33%) Manufacturing
5 1 (1.33%) Marketing
5 1 (1.33%) Public Sector
5 1 (1.33%) Publishing
Job Titles
1 10 (13.33%) Delivery Manager
2 8 (10.67%) 2nd Line Support
2 8 (10.67%) Analyst
2 8 (10.67%) Head of Operations
3 7 (9.33%) Service Manager
4 6 (8.00%) Support Engineer
5 5 (6.67%) Service Delivery Manager
5 5 (6.67%) Support Analyst
6 4 (5.33%) 2nd Line Engineer
6 4 (5.33%) 2nd Line Support Engineer
6 4 (5.33%) Production Manager
7 3 (4.00%) 1st Line Support
7 3 (4.00%) Graduate
7 3 (4.00%) IAM Specialist
7 3 (4.00%) Identity Management Specialist
7 3 (4.00%) Operations Manager
7 3 (4.00%) Service Analyst
7 3 (4.00%) Service Desk Analyst
7 3 (4.00%) Service Desk Support
8 2 (2.67%) Applications Support
Libraries, Frameworks & Software Standards
1 3 (4.00%) .NET
1 3 (4.00%) J2EE
2 2 (2.67%) HTML
3 1 (1.33%) .NET Framework
3 1 (1.33%) CSS
3 1 (1.33%) Regular Expression
3 1 (1.33%) XML
Miscellaneous
1 12 (16.00%) Self-Motivation
2 4 (5.33%) Analytical Skills
2 4 (5.33%) Driving Licence
3 3 (4.00%) DataPower
4 2 (2.67%) e-Learning
4 2 (2.67%) Handset
4 2 (2.67%) PDA
4 2 (2.67%) Smartphone
5 1 (1.33%) Blackberry
5 1 (1.33%) Internet of Things
5 1 (1.33%) Management Information System
5 1 (1.33%) User Experience
5 1 (1.33%) Virtual Team
Operating Systems
1 17 (22.67%) Windows
2 11 (14.67%) Windows Server
3 7 (9.33%) Windows Server 2008
4 6 (8.00%) Unix
4 6 (8.00%) Windows Server 2012
5 5 (6.67%) Windows 10
6 3 (4.00%) Windows 8
6 3 (4.00%) Windows Vista
7 2 (2.67%) CentOS
7 2 (2.67%) Debian
7 2 (2.67%) Linux
7 2 (2.67%) Red Hat Enterprise Linux
7 2 (2.67%) Ubuntu
7 2 (2.67%) Windows 7
8 1 (1.33%) Solaris
Processes & Methodologies
1 27 (36.00%) ITIL
2 15 (20.00%) IT Strategy
2 15 (20.00%) Service Delivery
3 12 (16.00%) Disaster Recovery
4 11 (14.67%) Service Management
5 10 (13.33%) Capacity Planning
5 10 (13.33%) Mentoring
6 9 (12.00%) Continuous Improvement
6 9 (12.00%) Problem-Solving
7 8 (10.67%) Coaching
8 7 (9.33%) Cloud Operations
8 7 (9.33%) Presales
9 6 (8.00%) People Management
10 5 (6.67%) ITSM
10 5 (6.67%) Line Management
11 4 (5.33%) Business Intelligence
11 4 (5.33%) Change Management
11 4 (5.33%) CRM
11 4 (5.33%) High Availability
11 4 (5.33%) Process Management
Programming Languages
1 6 (8.00%) C
1 6 (8.00%) Java
2 5 (6.67%) C#
3 4 (5.33%) JavaScript
3 4 (5.33%) PowerShell
4 3 (4.00%) Perl
4 3 (4.00%) SQL
5 2 (2.67%) PHP
5 2 (2.67%) T-SQL
5 2 (2.67%) VBScript
6 1 (1.33%) ABAP
6 1 (1.33%) C++
6 1 (1.33%) PL/SQL
6 1 (1.33%) Python
6 1 (1.33%) VB
6 1 (1.33%) VB.NET
6 1 (1.33%) X++
Qualifications
1 5 (6.67%) Cisco Certification
2 4 (5.33%) CCNP
2 4 (5.33%) Degree
2 4 (5.33%) ITIL Certification
3 3 (4.00%) MCSE
3 3 (4.00%) Microsoft Certification
4 2 (2.67%) CCSP
4 2 (2.67%) CCVP
4 2 (2.67%) DBS Check
4 2 (2.67%) Security Cleared
5 1 (1.33%) CCIE
5 1 (1.33%) CCNA
5 1 (1.33%) Computer Science Degree
5 1 (1.33%) HND
5 1 (1.33%) ISTQB
5 1 (1.33%) JNCIP
5 1 (1.33%) JNCIS
5 1 (1.33%) MCITP
5 1 (1.33%) MCSA
5 1 (1.33%) Network+ Certification
Quality Assurance & Compliance
1 2 (2.67%) ISO/IEC 27001
1 2 (2.67%) Sarbanes-Oxley
2 1 (1.33%) Data Quality
2 1 (1.33%) PMO
System Software
1 22 (29.33%) Active Directory
2 2 (2.67%) ISA Server
3 1 (1.33%) Hyper-V
3 1 (1.33%) Microsoft App-V
Systems Management
1 4 (5.33%) SCCM
2 3 (4.00%) Tivoli
2 3 (4.00%) Tivoli Identity Manager
3 2 (2.67%) Microsoft Intune
4 1 (1.33%) SCOM
Vendors
1 23 (30.67%) Microsoft
2 5 (6.67%) Cisco
2 5 (6.67%) Solarvista
3 4 (5.33%) Cognos
3 4 (5.33%) Hyperion
3 4 (5.33%) Remedy
4 3 (4.00%) HP
4 3 (4.00%) IBM
4 3 (4.00%) Ivanti
4 3 (4.00%) ServiceNow
5 2 (2.67%) Adobe
5 2 (2.67%) Dell
5 2 (2.67%) EMC
5 2 (2.67%) Mitel
5 2 (2.67%) Oracle
5 2 (2.67%) Red Hat
5 2 (2.67%) Sonus
5 2 (2.67%) Virgin Media
5 2 (2.67%) VMware
6 1 (1.33%) Citrix