SLA Job Trends in Scotland

Service Level Agreement (SLA)
UK > Scotland

The table below provides summary statistics and salary benchmarking for jobs advertised in Scotland requiring SLA skills. It covers permanent job vacancies from the 6 months leading up to 18 April 2026, with comparisons to the same periods in the previous two years.

6 months to
18 Apr 2026
Same period 2025 Same period 2024
Rank 75 118 170
Rank change year-on-year +43 +52 -23
Permanent jobs citing SLA 75 5 109
As % of all permanent jobs in Scotland 2.25% 0.26% 1.74%
As % of the Quality Assurance & Compliance category 21.01% 1.95% 14.30%
Number of salaries quoted 21 3 37
10th Percentile £25,500 £35,150 £22,000
25th Percentile £26,250 £42,125 £22,750
Median annual salary (50th Percentile) £28,000 £57,500 £24,811
Median % change year-on-year -51.30% +131.75% -29.11%
75th Percentile £31,000 £75,625 £33,750
90th Percentile £40,000 £84,250 £67,500
UK median annual salary £38,500 £37,000 £32,500
% change year-on-year +4.05% +13.85% -17.67%

All Quality Assurance and Compliance Skills
Scotland

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in Scotland.

Permanent vacancies with a requirement for quality assurance or compliance skills 357 256 762
As % of all permanent jobs advertised in Scotland 10.70% 13.26% 12.19%
Number of salaries quoted 121 90 328
10th Percentile £26,500 £37,500 £22,250
25th Percentile £33,500 £47,500 £33,750
Median annual salary (50th Percentile) £57,500 £57,500 £50,000
Median % change year-on-year - +15.00% -9.09%
75th Percentile £74,674 £79,648 £62,500
90th Percentile £90,000 £95,250 £72,433
UK median annual salary £60,000 £58,500 £52,500
% change year-on-year +2.56% +11.43% -8.70%

SLA
Job Vacancy Trend in Scotland

Historical trend showing the proportion of permanent IT job postings citing SLA relative to all permanent IT jobs advertised in Scotland.

SLA job vacancy trend in Scotland

SLA
Salary Trend in Scotland

Salary distribution trend for jobs in Scotland citing SLA.

Salary distribution trend for jobs in Scotland citing SLA

SLA
Salary Histogram in Scotland

Salary distribution for jobs citing SLA in Scotland over the 6 months to 18 April 2026.

Salary histogram for SLA in Scotland

SLA
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Scotland region over the 6 months to 18 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Dunbartonshire - 14 - -
Glasgow -6 11 £27,500 -52.17% 4
South Lanarkshire - 9 £28,000 -
North Lanarkshire - 8 - -
Highlands - 7 - -
Edinburgh +4 6 £28,000 -
Renfrewshire +3 6 - -
Aberdeen - 3 £40,000 -
Stirling - 2 - -
Ayrshire - 2 - -
Lanarkshire - 2 - - 2
North Ayrshire - 2 - -
East Ayrshire - 2 - -
SLA
UK

SLA
Co-Occurring Skills & Capabilities in Scotland by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (2.67%) Microsoft Exchange
1 2 (2.67%) SharePoint
Applications
1 37 (49.33%) Microsoft Office
2 12 (16.00%) MS Visio
3 3 (4.00%) Microsoft Excel
Cloud Services
1 56 (74.67%) Microsoft 365
2 32 (42.67%) Entra ID
3 12 (16.00%) Azure
3 12 (16.00%) Azure DevOps
3 12 (16.00%) Power Platform
4 3 (4.00%) OneDrive
Communications & Networking
1 10 (13.33%) Firewall
2 7 (9.33%) DHCP
2 7 (9.33%) DNS
3 5 (6.67%) VoIP
3 5 (6.67%) Wi-Fi
4 2 (2.67%) Remote Desktop
4 2 (2.67%) VPN
Database & Business Intelligence
1 12 (16.00%) Power BI
Development Applications
1 5 (6.67%) JIRA
General
1 51 (68.00%) Social Skills
2 36 (48.00%) Back Office
3 12 (16.00%) Billing
4 10 (13.33%) Organisational Skills
5 9 (12.00%) Manufacturing
6 4 (5.33%) Advertising
6 4 (5.33%) Electronics
6 4 (5.33%) Finance
6 4 (5.33%) Fire and Rescue
6 4 (5.33%) Marketing
6 4 (5.33%) Police
6 4 (5.33%) Public Sector
6 4 (5.33%) Telecoms
7 3 (4.00%) Retail
8 1 (1.33%) Legal
8 1 (1.33%) Presentation Skills
Job Titles
1 49 (65.33%) Support Engineer
2 40 (53.33%) Desktop Engineer
2 40 (53.33%) Desktop Support
2 40 (53.33%) Desktop Support Engineer
3 32 (42.67%) Site Engineer
4 17 (22.67%) Analyst
5 12 (16.00%) Applications Support
5 12 (16.00%) Applications Support Analyst
5 12 (16.00%) Support Analyst
6 9 (12.00%) IT Engineer
6 9 (12.00%) IT Support
6 9 (12.00%) IT Support Engineer
7 7 (9.33%) Field Engineer
7 7 (9.33%) Field Support Engineer
8 5 (6.67%) Lead
9 4 (5.33%) 1st/2nd Line Support
9 4 (5.33%) 2nd Line Support
9 4 (5.33%) Technical Leader
10 3 (4.00%) Desktop Technician
10 3 (4.00%) Field Service Technician
Miscellaneous
1 14 (18.67%) Management Information System
2 12 (16.00%) Product Ownership
3 10 (13.33%) Driving Licence
4 7 (9.33%) Self-Motivation
5 5 (6.67%) FMCG
6 2 (2.67%) Cyber Threat
6 2 (2.67%) Security Operations Centre
7 1 (1.33%) Security Posture
Operating Systems
1 42 (56.00%) Windows
1 42 (56.00%) Windows 10
Processes & Methodologies
1 51 (68.00%) Customer Service
2 38 (50.67%) Continuous Improvement
2 38 (50.67%) ITIL
2 38 (50.67%) Ticket Management
3 37 (49.33%) Cybersecurity
4 36 (48.00%) Analytics
4 36 (48.00%) Customer Acquisition
4 36 (48.00%) Customer Experience
4 36 (48.00%) Patch Management
4 36 (48.00%) Software Deployment
5 19 (25.33%) Business Intelligence
6 15 (20.00%) Process Improvement
6 15 (20.00%) Stakeholder Management
7 12 (16.00%) Agile
7 12 (16.00%) DevOps
7 12 (16.00%) Regression Testing
7 12 (16.00%) Requirements Gathering
7 12 (16.00%) Storyboarding
7 12 (16.00%) Waterfall
8 8 (10.67%) ITSM
Qualifications
1 51 (68.00%) Degree
2 43 (57.33%) Security Cleared
3 36 (48.00%) CTC Cleared
3 36 (48.00%) SC Cleared
4 12 (16.00%) HND
5 7 (9.33%) A+ Certification
6 5 (6.67%) CCNA
6 5 (6.67%) Cisco Certification
6 5 (6.67%) Network+ Certification
7 3 (4.00%) HNC
7 3 (4.00%) Server+ Certification
8 2 (2.67%) ITIL Certification
Quality Assurance & Compliance
1 12 (16.00%) Accessibility
2 2 (2.67%) ISO/IEC 27001
2 2 (2.67%) NCSC
2 2 (2.67%) NIST
System Software
1 3 (4.00%) VMware Infrastructure
2 2 (2.67%) Active Directory
Systems Management
1 3 (4.00%) Cisco CUCM
1 3 (4.00%) SCCM
2 1 (1.33%) Microsoft Intune
Vendors
1 47 (62.67%) Microsoft
2 44 (58.67%) Cisco
3 12 (16.00%) Adobe
3 12 (16.00%) Freshdesk
3 12 (16.00%) Nintex
4 4 (5.33%) SAP
5 3 (4.00%) VMware
6 2 (2.67%) BeyondTrust
6 2 (2.67%) ServiceNow