Period
to 22 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 January 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > Scotland
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 125 115 104
Rank change year-on-year -10 -11 -30
Permanent jobs citing SLA 109 77 147
As % of all permanent IT jobs advertised in Scotland 1.97% 1.67% 2.38%
As % of the Quality Assurance & Compliance category 21.21% 17.54% 17.95%
Number of salaries quoted 68 64 74
Scotland median annual salary £41,250 £31,000 £33,000
Median salary % change year-on-year +33.06% -6.06% -2.94%
10th Percentile £21,775 £20,538 £17,238
90th Percentile £58,750 £51,350 £49,625
UK median annual salary £35,500 £37,500 £37,500
% change year-on-year -5.33% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Scotland
Permanent vacancies with a requirement for quality assurance or compliance skills 514 439 819
As % of all permanent IT jobs advertised in Scotland 9.30% 9.54% 13.29%
Number of salaries quoted 326 280 484
Scotland median annual salary £42,500 £42,091 £41,500
Median salary % change year-on-year +0.97% +1.42% +3.75%
10th Percentile £29,875 £25,900 £27,150
90th Percentile £68,750 £59,100 £59,275
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in Scotland

Job postings citing SLA as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for SLA in Scotland

SLA
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Scotland.

Salary trend for SLA in Scotland

SLA
Salary Histogram in Scotland

The salary distribution of IT jobs citing SLA in Scotland over the 6 months to 22 January 2018.

Salary histogram for SLA in Scotland

SLA
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Scotland region over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +11 62 £42,500 +29.77% 9
Glasgow -18 36 £37,500 +20.97% 3
West Lothian -1 5 £35,000 +55.56% 1
North Lanarkshire - 3 £44,000 - 1
Dundee - 3 £43,500 -
Aberdeen - 2 £43,500 - 3
SLA
UK

For the 6 months to 22 January 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for SLA.

1 43 (39.45%) Microsoft
2 38 (34.86%) Windows
3 30 (27.52%) ITIL
3 30 (27.52%) SQL
3 30 (27.52%) Finance
4 29 (26.61%) Windows Server
5 26 (23.85%) Service Delivery
6 22 (20.18%) SQL Server
6 22 (20.18%) Active Directory
7 20 (18.35%) Oracle
8 19 (17.43%) MS Exchange
8 19 (17.43%) Service Management
9 18 (16.51%) Linux
9 18 (16.51%) Unix
10 14 (12.84%) Change Management
10 14 (12.84%) SCCM
11 13 (11.93%) Hyper-V
11 13 (11.93%) Firewall
12 12 (11.01%) SCOM
12 12 (11.01%) Windows Server 2012
13 11 (10.09%) Microsoft Office
13 11 (10.09%) SAP
14 10 (9.17%) Microsoft Excel
14 10 (9.17%) Cisco
14 10 (9.17%) Data Centre
15 9 (8.26%) Office 365
15 9 (8.26%) Infrastructure Management
15 9 (8.26%) VPN
15 9 (8.26%) DNS
15 9 (8.26%) Matrix Management

SLA
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (17.43%) MS Exchange
2 7 (6.42%) IIS
3 5 (4.59%) Exchange Server 2010
3 5 (4.59%) Exchange Server 2013
4 4 (3.67%) SharePoint
5 3 (2.75%) JBoss
5 3 (2.75%) Skype for Business
5 3 (2.75%) WebLogic
6 2 (1.83%) CMS
6 2 (1.83%) FileNet
7 1 (0.92%) Apache Spark
7 1 (0.92%) SAS
7 1 (0.92%) WebSphere
Applications
1 11 (10.09%) Microsoft Office
2 10 (9.17%) Microsoft Excel
3 1 (0.92%) InfoPath
Business Applications
1 5 (4.59%) SAP ERP
2 3 (2.75%) Dynamics CRM
2 3 (2.75%) SAP CO
2 3 (2.75%) SAP FI
2 3 (2.75%) SAP FI/CO
2 3 (2.75%) SAP MM
2 3 (2.75%) SAP PP
2 3 (2.75%) SAP SCM
Cloud Services
1 9 (8.26%) Office 365
2 4 (3.67%) Amazon AWS
2 4 (3.67%) Microsoft Azure
3 2 (1.83%) OneDrive
3 2 (1.83%) Oracle Service Cloud
4 1 (0.92%) Cloud Computing
4 1 (0.92%) SaaS
Communications & Networking
1 13 (11.93%) Firewall
2 9 (8.26%) DNS
2 9 (8.26%) VPN
3 6 (5.50%) BGP
4 4 (3.67%) Cisco IOS
4 4 (3.67%) DHCP
4 4 (3.67%) LAN
4 4 (3.67%) NX-OS
4 4 (3.67%) OSPF
4 4 (3.67%) TCP/IP
4 4 (3.67%) WAN
5 3 (2.75%) SAN
5 3 (2.75%) VoIP
6 2 (1.83%) EIGRP
6 2 (1.83%) Ethernet
6 2 (1.83%) Network Security
6 2 (1.83%) Skype
7 1 (0.92%) Extranet
7 1 (0.92%) Internet
7 1 (0.92%) VLAN
Database & Business Intelligence
1 22 (20.18%) SQL Server
2 5 (4.59%) MySQL
3 4 (3.67%) Oracle Database
4 3 (2.75%) Oracle Database 12c
4 3 (2.75%) Oracle9i Database
4 3 (2.75%) RDBMS
4 3 (2.75%) Relational Database
4 3 (2.75%) SQLBase
5 1 (0.92%) Big Data
5 1 (0.92%) Hadoop
5 1 (0.92%) HBase
5 1 (0.92%) Impala
5 1 (0.92%) Sqoop
Development Applications
1 2 (1.83%) JIRA
General
1 30 (27.52%) Finance
2 7 (6.42%) Banking
3 5 (4.59%) Back Office
4 4 (3.67%) Marketing
5 2 (1.83%) Financial Institution
5 2 (1.83%) Law
5 2 (1.83%) Military
6 1 (0.92%) Legal
6 1 (0.92%) Retail
6 1 (0.92%) Retail Banking
Job Titles
1 22 (20.18%) Service Manager
2 21 (19.27%) Analyst
3 15 (13.76%) Applications Support
3 15 (13.76%) Support Analyst
4 13 (11.93%) Consultant
5 12 (11.01%) Applications Support Analyst
6 8 (7.34%) Delivery Manager
6 8 (7.34%) IT Manager
6 8 (7.34%) Senior Analyst
6 8 (7.34%) Services Delivery Manager
6 8 (7.34%) Solutions Consultant
7 7 (6.42%) Infrastructure Engineer
7 7 (6.42%) IT Services Manager
7 7 (6.42%) Senior Support Analyst
7 7 (6.42%) Service Desk Manager
8 6 (5.50%) IT Support
8 6 (5.50%) Network Engineer
8 6 (5.50%) Senior Applications Support
8 6 (5.50%) Senior Applications Support Analyst
9 5 (4.59%) IT Consultant
Libraries, Frameworks & Software Standards
1 8 (7.34%) .NET
2 5 (4.59%) Middleware
2 5 (4.59%) XML
3 3 (2.75%) HTML
4 2 (1.83%) CSS
4 2 (1.83%) Web Services
5 1 (0.92%) Kafka
Miscellaneous
1 10 (9.17%) Data Centre
2 7 (6.42%) Analytical Skills
3 5 (4.59%) Foreign Exchange (FX)
4 4 (3.67%) Management Information System
5 2 (1.83%) Enterprise Storage
5 2 (1.83%) PDA
5 2 (1.83%) Smartphone
6 1 (0.92%) EMC VMAX
6 1 (0.92%) EMC VNX
6 1 (0.92%) Fintech
6 1 (0.92%) iPad
6 1 (0.92%) iPhone
6 1 (0.92%) iSeries
6 1 (0.92%) Mainframe
6 1 (0.92%) Replication
Operating Systems
1 38 (34.86%) Windows
2 29 (26.61%) Windows Server
3 18 (16.51%) Linux
3 18 (16.51%) Unix
4 12 (11.01%) Windows Server 2012
5 7 (6.42%) Windows Server 2008
6 3 (2.75%) CentOS
6 3 (2.75%) Debian
6 3 (2.75%) Red Hat Enterprise Linux
7 2 (1.83%) Ubuntu
7 2 (1.83%) Windows 10
7 2 (1.83%) Windows 7
8 1 (0.92%) Apple iOS
8 1 (0.92%) Mac OS
8 1 (0.92%) Windows 8
8 1 (0.92%) Windows Server 2003
Processes & Methodologies
1 30 (27.52%) ITIL
2 26 (23.85%) Service Delivery
3 19 (17.43%) Service Management
4 14 (12.84%) Change Management
5 9 (8.26%) Infrastructure Management
5 9 (8.26%) Matrix Management
5 9 (8.26%) Trend Analysis
6 8 (7.34%) Continuous Improvement
6 8 (7.34%) Data Analysis
6 8 (7.34%) Load Balancing
6 8 (7.34%) Matrix Organization
6 8 (7.34%) Root Cause Analysis
7 6 (5.50%) Acceptance Criteria
7 6 (5.50%) Agile Software Development
7 6 (5.50%) Business Continuity
7 6 (5.50%) Incident Management
7 6 (5.50%) Performance Management
7 6 (5.50%) Problem Management
7 6 (5.50%) Process Management
7 6 (5.50%) Stakeholder Engagement
Programming Languages
1 30 (27.52%) SQL
2 8 (7.34%) Java
3 6 (5.50%) PowerShell
4 5 (4.59%) C
4 5 (4.59%) JavaScript
4 5 (4.59%) PHP
5 4 (3.67%) C#
6 3 (2.75%) Perl
6 3 (2.75%) Shell Script
7 2 (1.83%) T-SQL
7 2 (1.83%) VBA
8 1 (0.92%) Python
8 1 (0.92%) Scala
Qualifications
1 8 (7.34%) Degree
2 6 (5.50%) ITIL Certification
3 3 (2.75%) Microsoft Certification
4 2 (1.83%) ECDL
4 2 (1.83%) MCSE
5 1 (0.92%) CCNA
5 1 (0.92%) Cisco Certification
5 1 (0.92%) Computer Science Degree
5 1 (0.92%) HND
5 1 (0.92%) ITIL Foundation Certificate
5 1 (0.92%) MBA
5 1 (0.92%) MCSA
5 1 (0.92%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 5 (4.59%) ISO 9001
1 5 (4.59%) ISO/IEC 27001
2 1 (0.92%) Data Quality
2 1 (0.92%) Disclosure Scotland
System Software
1 22 (20.18%) Active Directory
2 13 (11.93%) Hyper-V
3 6 (5.50%) XenApp
4 4 (3.67%) VMware Infrastructure
5 3 (2.75%) Oracle RAC
6 2 (1.83%) Firmware
6 2 (1.83%) VMware ESXi
7 1 (0.92%) HDFS
7 1 (0.92%) Virtual Machines
Systems Management
1 14 (12.84%) SCCM
2 12 (11.01%) SCOM
3 3 (2.75%) Data Guard
3 3 (2.75%) Oracle RMAN
4 2 (1.83%) Nagios
5 1 (0.92%) Microsoft Intune
5 1 (0.92%) Oozie
5 1 (0.92%) Opscode Chef
5 1 (0.92%) Puppet
Vendors
1 43 (39.45%) Microsoft
2 20 (18.35%) Oracle
3 11 (10.09%) SAP
4 10 (9.17%) Cisco
5 7 (6.42%) VMware
6 6 (5.50%) Citrix
7 5 (4.59%) Dell
7 5 (4.59%) Veeam
8 4 (3.67%) AppDynamics
8 4 (3.67%) CheckPoint
8 4 (3.67%) Fortinet
8 4 (3.67%) TIBCO
9 3 (2.75%) CommVault
9 3 (2.75%) Red Hat
10 2 (1.83%) F5
10 2 (1.83%) Remedy
10 2 (1.83%) Splunk
10 2 (1.83%) Xerox
11 1 (0.92%) Dell Compellent
11 1 (0.92%) Tableau