Period
to 22 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 September 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > Scotland
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 113 126 90
Rank change year-on-year +13 -36 +13
Permanent jobs citing SLA 127 105 157
As % of all permanent IT jobs advertised in Scotland 2.33% 1.89% 2.89%
As % of the Quality Assurance & Compliance category 23.65% 22.58% 24.34%
Number of salaries quoted 85 65 99
Scotland median annual salary £45,000 £37,500 £33,000
Median salary % change year-on-year +20.00% +13.64% -8.33%
10th Percentile £28,150 £21,250 £21,000
90th Percentile £68,900 £55,750 £55,000
UK median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - +4.17%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Scotland
Permanent vacancies with a requirement for quality assurance or compliance skills 537 465 645
As % of all permanent IT jobs advertised in Scotland 9.87% 8.38% 11.85%
Number of salaries quoted 344 282 383
Scotland median annual salary £45,000 £42,500 £41,500
Median salary % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £29,575 £26,250 £24,250
90th Percentile £67,500 £66,250 £68,750
UK median annual salary £50,000 £50,000 £49,000
% change year-on-year - +2.04% +8.89%

SLA
Job Vacancy Trend in Scotland

Job postings citing SLA as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for SLA in Scotland

SLA
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Scotland.

Salary trend for SLA in Scotland

SLA
Salary Histogram in Scotland

The salary distribution of IT jobs citing SLA in Scotland over the 6 months to 22 September 2018.

Salary histogram for SLA in Scotland

SLA
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Scotland region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +18 72 £42,500 +13.33% 2
Glasgow -7 30 £42,500 +16.40% 1
Aberdeen +7 7 £55,000 +26.44%
South Ayrshire - 3 £55,000 -
Fife - 3 - -
Scottish Borders - 2 £21,500 -
Stirling - 2 £50,000 -
Inverclyde +3 1 £21,500 -
Renfrewshire -2 1 £36,500 +0.17%
West Lothian -16 1 £27,500 +5.77% 1
Strathclyde - 1 £36,500 -
North Lanarkshire - 1 £32,000 - 2
South Lanarkshire - 1 - -
Highlands - 1 - -
SLA
UK

For the 6 months to 22 September 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region with a requirement for SLA.

1 45 (35.43%) ITIL
2 40 (31.50%) Finance
3 39 (30.71%) Microsoft
4 37 (29.13%) Windows
5 32 (25.20%) CRM
6 28 (22.05%) Service Delivery
7 25 (19.69%) Service Management
8 24 (18.90%) Windows Server
9 23 (18.11%) Degree
10 22 (17.32%) Management Information System
11 20 (15.75%) Active Directory
11 20 (15.75%) IT Strategy
12 19 (14.96%) Continuous Improvement
13 18 (14.17%) Project Management
13 18 (14.17%) Firewall
14 17 (13.39%) Stakeholder Management
14 17 (13.39%) Telecoms
14 17 (13.39%) Microsoft Excel
15 16 (12.60%) Microsoft PowerPoint
15 16 (12.60%) Analytical Skills
15 16 (12.60%) Problem-Solving
16 15 (11.81%) VMware
16 15 (11.81%) Unix
16 15 (11.81%) SAP
16 15 (11.81%) Salesforce.com
17 14 (11.02%) Quality Management
17 14 (11.02%) GIS
17 14 (11.02%) PRINCE2
17 14 (11.02%) SQL
17 14 (11.02%) Matrix Management

SLA
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.72%) MS Exchange
2 4 (3.15%) Apache
3 3 (2.36%) SharePoint
3 3 (2.36%) Skype for Business
4 2 (1.57%) Exchange Server 2003
4 2 (1.57%) Exchange Server 2010
4 2 (1.57%) IIS
5 1 (0.79%) BizTalk Server
5 1 (0.79%) JBoss
5 1 (0.79%) Tomcat
Applications
1 17 (13.39%) Microsoft Excel
2 16 (12.60%) Microsoft PowerPoint
3 8 (6.30%) Microsoft Office
4 3 (2.36%) Microsoft Project
Business Applications
1 7 (5.51%) SAP ERP
2 3 (2.36%) SAP CRM
3 1 (0.79%) Oracle EBS
3 1 (0.79%) Oracle EBS R12
Cloud Services
1 5 (3.94%) Microsoft Azure
2 4 (3.15%) IaaS
3 3 (2.36%) Office 365
4 2 (1.57%) Amazon AWS
4 2 (1.57%) Azure Active Directory
5 1 (0.79%) OneDrive
5 1 (0.79%) PaaS
5 1 (0.79%) SaaS
5 1 (0.79%) Yammer
Communications & Networking
1 18 (14.17%) Firewall
2 13 (10.24%) LAN
2 13 (10.24%) WAN
3 10 (7.87%) VoIP
4 9 (7.09%) DNS
5 5 (3.94%) Wi-Fi
6 4 (3.15%) ADSL
7 3 (2.36%) Fibre Channel
7 3 (2.36%) HTTP
7 3 (2.36%) SAN
7 3 (2.36%) Skype
7 3 (2.36%) TCP/IP
7 3 (2.36%) VPN
8 2 (1.57%) Broadband
8 2 (1.57%) DHCP
8 2 (1.57%) Ethernet
8 2 (1.57%) Extranet
8 2 (1.57%) Intranet
8 2 (1.57%) MPLS
8 2 (1.57%) WLAN
Database & Business Intelligence
1 14 (11.02%) GIS
2 12 (9.45%) SQL Server
3 6 (4.72%) MySQL
4 3 (2.36%) SAP BW
5 2 (1.57%) Relational Database
6 1 (0.79%) Data Warehouse
6 1 (0.79%) RDBMS
6 1 (0.79%) SQL Server 2008
Development Applications
1 4 (3.15%) JIRA
2 3 (2.36%) Jenkins
2 3 (2.36%) Maven
2 3 (2.36%) Subversion
3 2 (1.57%) Git (software)
General
1 40 (31.50%) Finance
2 17 (13.39%) Telecoms
3 11 (8.66%) Marketing
4 4 (3.15%) German Language
5 3 (2.36%) Banking
5 3 (2.36%) Electronics
5 3 (2.36%) French Language
5 3 (2.36%) Italian Language
5 3 (2.36%) Spanish Language
6 2 (1.57%) Law
6 2 (1.57%) Retail Banking
7 1 (0.79%) Billing
7 1 (0.79%) Mandarin Language
7 1 (0.79%) Retail
Job Titles
1 29 (22.83%) Service Manager
2 15 (11.81%) Analyst
3 13 (10.24%) Service Desk Manager
4 12 (9.45%) Architect
4 12 (9.45%) SAP Architect
4 12 (9.45%) SAP Solutions Architect
4 12 (9.45%) Solutions Architect
5 11 (8.66%) Administrator
6 10 (7.87%) Delivery Manager
7 8 (6.30%) IT Manager
7 8 (6.30%) Support Analyst
8 7 (5.51%) IT Services Manager
8 7 (5.51%) Support Engineer
9 6 (4.72%) Applications Support
9 6 (4.72%) Systems Administrator
10 5 (3.94%) 2nd Line Support
10 5 (3.94%) Applications Support Analyst
10 5 (3.94%) Consultant
10 5 (3.94%) Service Analyst
10 5 (3.94%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 4 (3.15%) .NET
2 3 (2.36%) .NET Framework
2 3 (2.36%) LAMP
2 3 (2.36%) Web Services
3 1 (0.79%) ASP.NET
3 1 (0.79%) JSP
3 1 (0.79%) LDAP
3 1 (0.79%) Servlets
3 1 (0.79%) WAP
Miscellaneous
1 22 (17.32%) Management Information System
2 16 (12.60%) Analytical Skills
3 14 (11.02%) Driving Licence
4 6 (4.72%) Data Centre
5 4 (3.15%) Self-Motivation
6 2 (1.57%) Blackberry
6 2 (1.57%) User Experience
6 2 (1.57%) Virtual Team
7 1 (0.79%) Client/Server
7 1 (0.79%) Computer Science
7 1 (0.79%) Fintech
7 1 (0.79%) Life Science
Operating Systems
1 37 (29.13%) Windows
2 24 (18.90%) Windows Server
3 15 (11.81%) Unix
4 13 (10.24%) Linux
5 9 (7.09%) Windows 7
5 9 (7.09%) Windows Server 2008
6 7 (5.51%) Windows 10
7 6 (4.72%) Windows Server 2012
8 3 (2.36%) Windows Server 2003
9 2 (1.57%) Red Hat Enterprise Linux
9 2 (1.57%) Windows XP
10 1 (0.79%) CentOS
10 1 (0.79%) Debian
10 1 (0.79%) Ubuntu
Processes & Methodologies
1 45 (35.43%) ITIL
2 32 (25.20%) CRM
3 28 (22.05%) Service Delivery
4 25 (19.69%) Service Management
5 20 (15.75%) IT Strategy
6 19 (14.96%) Continuous Improvement
7 18 (14.17%) Project Management
8 17 (13.39%) Stakeholder Management
9 16 (12.60%) Problem-Solving
10 14 (11.02%) Commercial Awareness
10 14 (11.02%) Contract Management
10 14 (11.02%) Matrix Management
10 14 (11.02%) PRINCE2
10 14 (11.02%) Quality Management
11 13 (10.24%) Change Management
12 12 (9.45%) E-Commerce
12 12 (9.45%) Escalation Management
12 12 (9.45%) Value Proposition
13 10 (7.87%) Coaching
13 10 (7.87%) Knowledge Management
Programming Languages
1 14 (11.02%) SQL
2 9 (7.09%) PowerShell
3 5 (3.94%) C#
3 5 (3.94%) Java
3 5 (3.94%) PHP
3 5 (3.94%) Shell Script
4 4 (3.15%) VBA
5 3 (2.36%) T-SQL
6 2 (1.57%) Perl
6 2 (1.57%) PL/SQL
7 1 (0.79%) Bash Shell
7 1 (0.79%) Bourne shell
7 1 (0.79%) JavaScript
7 1 (0.79%) Korn
7 1 (0.79%) Python
7 1 (0.79%) Ruby
7 1 (0.79%) sed
Qualifications
1 23 (18.11%) Degree
2 14 (11.02%) PRINCE2 Practitioner
3 10 (7.87%) ITIL Certification
4 6 (4.72%) Microsoft Certification
5 5 (3.94%) Cisco Certification
5 5 (3.94%) MCSE
6 3 (2.36%) VMware Certified Professional (VCP)
7 2 (1.57%) CCNA
7 2 (1.57%) SC Cleared
7 2 (1.57%) Security Cleared
8 1 (0.79%) CCIE
8 1 (0.79%) CCNP
8 1 (0.79%) DV Cleared
8 1 (0.79%) ITIL Foundation Certificate
8 1 (0.79%) JNCIP
8 1 (0.79%) JNCIS
8 1 (0.79%) MCSA
8 1 (0.79%) MCSD
8 1 (0.79%) Network+ Certification
8 1 (0.79%) VCAP
Quality Assurance & Compliance
1 3 (2.36%) ISO/IEC 27001
2 2 (1.57%) PMO
3 1 (0.79%) Cyber Essentials
3 1 (0.79%) Cyber Essentials PLUS
3 1 (0.79%) Disclosure Scotland
3 1 (0.79%) ISO 9001
System Software
1 20 (15.75%) Active Directory
2 7 (5.51%) Firmware
2 7 (5.51%) VMware Infrastructure
3 6 (4.72%) Hyper-V
4 5 (3.94%) VMware ESXi
5 4 (3.15%) vSphere
6 3 (2.36%) BitLocker
6 3 (2.36%) Microsoft App-V
6 3 (2.36%) XenDesktop
7 2 (1.57%) XenApp
8 1 (0.79%) NFS
8 1 (0.79%) Samba
8 1 (0.79%) Virtual Machines
Systems Management
1 12 (9.45%) SCCM
2 6 (4.72%) Puppet
3 4 (3.15%) SCOM
4 3 (2.36%) Opscode Chef
4 3 (2.36%) PowerCLI
5 2 (1.57%) Ansible
5 2 (1.57%) Cacti
5 2 (1.57%) Capistrano
5 2 (1.57%) Salt
5 2 (1.57%) Terraform
6 1 (0.79%) Forefront Identity Manager
6 1 (0.79%) Red Hat Satellite
Vendors
1 39 (30.71%) Microsoft
2 15 (11.81%) Salesforce.com
2 15 (11.81%) SAP
2 15 (11.81%) VMware
3 10 (7.87%) Cisco
4 9 (7.09%) Citrix
4 9 (7.09%) Oracle
5 5 (3.94%) HP
6 4 (3.15%) Brocade
7 3 (2.36%) 3PAR
7 3 (2.36%) CheckPoint
7 3 (2.36%) Juniper
7 3 (2.36%) ServiceNow
8 2 (1.57%) AppDynamics
8 2 (1.57%) iManage
8 2 (1.57%) Perforce
8 2 (1.57%) Red Hat
8 2 (1.57%) Remedy
8 2 (1.57%) SaltStack
8 2 (1.57%) Splunk