Period
to 13 July 2020

The median annual salary for a Support Engineer was £30,000 in advertised job vacancies in Hertfordshire during the 6 months to 13 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
East of England > Hertfordshire
6 months to
13 Jul 2020
Same period 2019 Same period 2018
Rank 56 83 60
Rank change year-on-year +27 -23 +14
Permanent jobs requiring a Support Engineer 57 83 196
As % of all permanent jobs advertised in Hertfordshire 4.81% 2.81% 4.18%
As % of the Job Titles category 5.03% 2.91% 4.29%
Number of salaries quoted 53 80 207
Median annual salary £30,000 £32,000 £30,000
Median salary % change year-on-year -6.25% +6.67% +9.09%
10th Percentile £24,400 £23,000 £21,250
90th Percentile £44,750 £50,250 £55,000
East of England median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 1,133 2,853 4,573
% of permanent IT jobs with a recognized job title 95.69% 96.71% 97.55%
Number of salaries quoted 923 2,222 3,736
Median annual salary £50,000 £50,000 £50,000
10th Percentile £27,500 £26,000 £26,250
90th Percentile £76,000 £75,000 £72,500
East of England median annual salary £46,500 £47,500 £46,500
% change year-on-year -2.11% +2.15% +3.33%

Support Engineer
Job Vacancy Trend in Hertfordshire

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Support Engineer in Hertfordshire

Support Engineer
Salary Trend in Hertfordshire

3-month moving average salary quoted in jobs citing Support Engineer in Hertfordshire.

Salary trend for Support Engineer in Hertfordshire

Support Engineer
Salary Histogram in Hertfordshire

Salary distribution for jobs citing Support Engineer in Hertfordshire over the 6 months to 13 July 2020.

Salary histogram for Support Engineer in Hertfordshire

Support Engineer
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the Hertfordshire region over the 6 months to 13 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +38 14 £30,000 -45.45%
Hatfield +22 8 £33,250 +62.20%
Watford +13 6 £26,000 -13.33% 1
St Albans +8 6 £45,000 +45.16%
Borehamwood 0 6 £30,000 -20.00% 1
Waltham Cross - 4 £40,000 -
Hertford +6 3 £25,500 -15.70%
Stevenage +2 1 £37,500 +44.23% 3
Broxbourne 0 1 £35,000 +34.62%
Potters Bar - 1 £27,500 -
Welwyn Garden City - 1 £31,500 -
Support Engineer
East of England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 13 July 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring Support Engineer in the job title.

1 51 (89.47%) Windows
2 44 (77.19%) Microsoft
2 44 (77.19%) Office 365
3 36 (63.16%) Active Directory
4 33 (57.89%) VMware
4 33 (57.89%) Windows Server
5 31 (54.39%) Firewall
6 28 (49.12%) VMware Infrastructure
7 26 (45.61%) Microsoft Office
8 24 (42.11%) TCP/IP
9 22 (38.60%) DNS
9 22 (38.60%) DHCP
9 22 (38.60%) Azure
10 21 (36.84%) Windows 10
11 19 (33.33%) Windows Server 2012
12 17 (29.82%) SharePoint
13 16 (28.07%) Hyper-V
14 15 (26.32%) VPN
14 15 (26.32%) Windows Server 2016
15 14 (24.56%) WAN
15 14 (24.56%) LAN
16 13 (22.81%) MS Exchange
17 12 (21.05%) SQL Server
17 12 (21.05%) Wireless
18 11 (19.30%) Retail
18 11 (19.30%) Cisco
19 10 (17.54%) Virtual Servers
19 10 (17.54%) Linux
19 10 (17.54%) AWS
19 10 (17.54%) Windows 7

Support Engineer Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (29.82%) SharePoint
2 13 (22.81%) MS Exchange
3 7 (12.28%) Exchange Server 2010
4 3 (5.26%) Exchange Server 2013
5 1 (1.75%) Skype for Business
Applications
1 26 (45.61%) Microsoft Office
2 5 (8.77%) Microsoft Excel
Cloud Services
1 44 (77.19%) Office 365
2 22 (38.60%) Azure
3 10 (17.54%) AWS
4 7 (12.28%) Azure Active Directory
5 6 (10.53%) Power Platform
6 5 (8.77%) OneDrive
7 1 (1.75%) G Suite
Communications & Networking
1 31 (54.39%) Firewall
2 24 (42.11%) TCP/IP
3 22 (38.60%) DHCP
3 22 (38.60%) DNS
4 15 (26.32%) VPN
5 14 (24.56%) LAN
5 14 (24.56%) WAN
6 12 (21.05%) Wireless
7 9 (15.79%) PBX
8 6 (10.53%) Remote Desktop
9 4 (7.02%) Internet
9 4 (7.02%) Wi-Fi
10 3 (5.26%) Cisco IOS
11 2 (3.51%) SAN
11 2 (3.51%) VLAN
12 1 (1.75%) Cisco ASA
12 1 (1.75%) Skype
12 1 (1.75%) WLAN
Database & Business Intelligence
1 12 (21.05%) SQL Server
2 8 (14.04%) SQL Server 2008
2 8 (14.04%) SQL Server 2017
3 7 (12.28%) SQL Server Reporting Services
4 6 (10.53%) Power BI
5 1 (1.75%) MySQL
Development Applications
1 1 (1.75%) Eclipse
General
1 11 (19.30%) Retail
2 1 (1.75%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (5.26%) Web Services
Miscellaneous
1 8 (14.04%) EPoS
1 8 (14.04%) iPad
2 4 (7.02%) Analytical Skills
3 3 (5.26%) Driving Licence
4 2 (3.51%) Self-Motivation
5 1 (1.75%) Smartphone
Operating Systems
1 51 (89.47%) Windows
2 33 (57.89%) Windows Server
3 21 (36.84%) Windows 10
4 19 (33.33%) Windows Server 2012
5 15 (26.32%) Windows Server 2016
6 10 (17.54%) Linux
6 10 (17.54%) Windows 7
7 7 (12.28%) Apple iOS
8 4 (7.02%) Windows 8
9 3 (5.26%) Windows Server 2008
10 2 (3.51%) Android
10 2 (3.51%) Mac OS
10 2 (3.51%) Mac OS X
10 2 (3.51%) Windows Server 2019
11 1 (1.75%) Unix
Processes & Methodologies
1 6 (10.53%) ERP
1 6 (10.53%) Infrastructure Engineering
2 5 (8.77%) Decision-Making
2 5 (8.77%) Document Management
3 4 (7.02%) Incident Management
3 4 (7.02%) ITIL
3 4 (7.02%) Problem-Solving
4 3 (5.26%) CRM
4 3 (5.26%) Disaster Recovery
4 3 (5.26%) Migration
4 3 (5.26%) Mobile Device Management
4 3 (5.26%) Software Engineering
4 3 (5.26%) Systems Engineering
5 2 (3.51%) Asset Management
5 2 (3.51%) Root Cause Analysis
5 2 (3.51%) Server Virtualisation
5 2 (3.51%) Service Delivery
6 1 (1.75%) Break/Fix
6 1 (1.75%) Process Improvement
6 1 (1.75%) Server Management
Programming Languages
1 9 (15.79%) SQL
2 6 (10.53%) Perl
2 6 (10.53%) PHP
2 6 (10.53%) PowerShell
2 6 (10.53%) VBScript
3 1 (1.75%) Bash Shell
3 1 (1.75%) Python
Qualifications
1 2 (3.51%) CCNA
1 2 (3.51%) Cisco Certification
1 2 (3.51%) MCP
1 2 (3.51%) MCSA
1 2 (3.51%) MCSE
1 2 (3.51%) Microsoft Certification
2 1 (1.75%) A+ Certification
2 1 (1.75%) CCNP
Quality Assurance & Compliance
1 1 (1.75%) GDPR
1 1 (1.75%) PCI DSS
1 1 (1.75%) SLA
System Software
1 36 (63.16%) Active Directory
2 28 (49.12%) VMware Infrastructure
3 16 (28.07%) Hyper-V
4 10 (17.54%) Microsoft Virtual Server
4 10 (17.54%) Virtual Servers
5 7 (12.28%) vSphere
6 3 (5.26%) vCloud
7 1 (1.75%) Docker
7 1 (1.75%) XenApp
Systems Management
1 2 (3.51%) Jamf Pro
1 2 (3.51%) SCCM
1 2 (3.51%) Symantec Endpoint Protection
1 2 (3.51%) WSUS
2 1 (1.75%) Microsoft Intune
2 1 (1.75%) PaperCut
2 1 (1.75%) Terraform
Vendors
1 44 (77.19%) Microsoft
2 33 (57.89%) VMware
3 11 (19.30%) Cisco
4 9 (15.79%) Apple
4 9 (15.79%) Meraki
5 7 (12.28%) Veeam
6 6 (10.53%) SonicWALL
7 5 (8.77%) Citrix
8 4 (7.02%) Juniper
9 3 (5.26%) HP
9 3 (5.26%) Ingenico
9 3 (5.26%) ServiceNow
9 3 (5.26%) VeriFone
9 3 (5.26%) WorldPay
10 2 (3.51%) Adobe
10 2 (3.51%) Symantec
11 1 (1.75%) Google
11 1 (1.75%) Sophos
11 1 (1.75%) Sun
11 1 (1.75%) Zerto