Period
to 17 September 2021

The median annual salary for a Support Engineer was £31,500 in advertised job vacancies in the East of England during the 6 months to 17 September 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > East of England
6 months to
17 Sep 2021
Same period 2020 Same period 2019
Rank 78 76 124
Rank change year-on-year -2 +48 -39
Permanent jobs requiring a Support Engineer 186 65 181
As % of all permanent jobs advertised in the East of England 3.58% 3.14% 2.53%
As % of the Job Titles category 3.95% 3.30% 2.65%
Number of salaries quoted 141 61 139
10th Percentile £19,750 £19,750 £24,000
25th Percentile £25,000 £23,750 £25,875
Median annual salary (50th Percentile) £31,500 £30,000 £32,500
Median % change year-on-year +5.00% -7.69% +8.33%
75th Percentile £37,500 £35,000 £42,500
90th Percentile £43,000 £47,500 £50,000
England median annual salary £33,000 £35,000 £32,500
% change year-on-year -5.71% +7.69% +1.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 4,706 1,971 6,818
% of permanent IT jobs with a recognized job title 90.50% 95.31% 95.26%
Number of salaries quoted 2,742 1,584 5,177
10th Percentile £27,000 £27,500 £25,500
25th Percentile £34,750 £36,188 £33,750
Median annual salary (50th Percentile) £47,500 £47,500 £46,000
Median % change year-on-year - +3.26% -
75th Percentile £62,500 £62,500 £60,000
90th Percentile £73,750 £80,000 £71,250
England median annual salary £55,000 £55,000 £51,500
% change year-on-year - +6.80% +3.00%

Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Support Engineer in the East of England

Support Engineer
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Support Engineer in the East of England.

Salary trend for Support Engineer in the East of England

Support Engineer
Salary Histogram in the East of England

Salary distribution for jobs citing Support Engineer in the East of England over the 6 months to 17 September 2021.

Salary histogram for Support Engineer in the East of England

Support Engineer
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the East of England region over the 6 months to 17 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -15 61 £33,500 +11.67% 20
Cambridgeshire -24 55 £27,000 +13.09% 22
Essex +18 33 £27,000 -22.86% 7
Bedfordshire -1 24 £38,500 +63.83% 5
Norfolk -11 11 £21,000 -14.29% 3
Suffolk -18 2 £33,000 +36.08% 8
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 17 September 2021, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Engineer in the job title.

1 117 (62.90%) Windows
2 114 (61.29%) Active Directory
3 108 (58.06%) Microsoft
4 88 (47.31%) Microsoft 365
5 78 (41.94%) Social Skills
6 71 (38.17%) Windows Server
7 65 (34.95%) Azure
8 55 (29.57%) Windows 10
9 53 (28.49%) VMware
10 51 (27.42%) Firewall
11 41 (22.04%) Windows Server 2012
12 40 (21.51%) DNS
13 38 (20.43%) ITIL
14 37 (19.89%) DHCP
15 35 (18.82%) VMware Infrastructure
16 33 (17.74%) Hyper-V
16 33 (17.74%) Problem-Solving
17 32 (17.20%) PowerShell
18 30 (16.13%) Infrastructure Engineering
19 28 (15.05%) Microsoft Certification
19 28 (15.05%) SQL
20 27 (14.52%) Citrix
21 26 (13.98%) MS Exchange
22 25 (13.44%) Azure Active Directory
23 24 (12.90%) LAN
23 24 (12.90%) WAN
23 24 (12.90%) SQL Server
24 23 (12.37%) Windows Server 2008
25 22 (11.83%) Microsoft Intune
25 22 (11.83%) IIS

Support Engineer Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (13.98%) MS Exchange
2 22 (11.83%) IIS
3 20 (10.75%) SharePoint
4 12 (6.45%) Exchange Server 2013
5 3 (1.61%) Exchange Server 2010
6 1 (0.54%) CMS
6 1 (0.54%) Confluence
6 1 (0.54%) Exchange Server 2007
6 1 (0.54%) Skype for Business
Applications
1 22 (11.83%) Microsoft Office
2 5 (2.69%) Photoshop
3 3 (1.61%) AutoCAD
4 1 (0.54%) Microsoft Excel
4 1 (0.54%) Microsoft PowerPoint
Cloud Services
1 88 (47.31%) Microsoft 365
2 65 (34.95%) Azure
3 25 (13.44%) Azure Active Directory
4 13 (6.99%) AWS
5 5 (2.69%) SaaS
6 4 (2.15%) Mimecast
7 3 (1.61%) OneDrive
8 2 (1.08%) Google Workspace
9 1 (0.54%) IaaS
Communications & Networking
1 51 (27.42%) Firewall
2 40 (21.51%) DNS
3 37 (19.89%) DHCP
4 24 (12.90%) LAN
4 24 (12.90%) WAN
5 21 (11.29%) MPLS
6 16 (8.60%) TCP/IP
7 15 (8.06%) VLAN
8 14 (7.53%) Internet
9 12 (6.45%) VPN
9 12 (6.45%) Wi-Fi
9 12 (6.45%) Wireless
10 11 (5.91%) NAS
11 10 (5.38%) ADSL
12 7 (3.76%) IPsec
12 7 (3.76%) PPTP
12 7 (3.76%) VoIP
13 4 (2.15%) Broadband
13 4 (2.15%) Cisco ASA
13 4 (2.15%) Ethernet
Database & Business Intelligence
1 24 (12.90%) SQL Server
2 8 (4.30%) SQL Server Reporting Services
3 7 (3.76%) SQL Server 2019
4 3 (1.61%) NoSQL
4 3 (1.61%) RavenDB
5 1 (0.54%) BusinessObjects
5 1 (0.54%) Crystal Reports
5 1 (0.54%) GIS
5 1 (0.54%) Informix
Development Applications
1 10 (5.38%) VSS/SourceSafe
2 2 (1.08%) Visual Studio
3 1 (0.54%) Artifactory
3 1 (0.54%) Bitbucket
3 1 (0.54%) ClearCase
3 1 (0.54%) ClearQuest
3 1 (0.54%) Git (software)
3 1 (0.54%) Jenkins
3 1 (0.54%) JIRA
3 1 (0.54%) Redmine
3 1 (0.54%) SonarQube
3 1 (0.54%) Sonatype Nexus
3 1 (0.54%) Subversion
General
1 78 (41.94%) Social Skills
2 15 (8.06%) Organisational Skills
3 12 (6.45%) Analytical Skills
4 5 (2.69%) Manufacturing
5 3 (1.61%) Law
6 2 (1.08%) Finance
6 2 (1.08%) Inclusion and Diversity
6 2 (1.08%) Telecoms
7 1 (0.54%) Automotive
7 1 (0.54%) Billing
7 1 (0.54%) Documentation Skills
7 1 (0.54%) Legal
7 1 (0.54%) Presentation Skills
7 1 (0.54%) Public Sector
Libraries, Frameworks & Software Standards
1 4 (2.15%) .NET
2 3 (1.61%) ASP.NET
2 3 (1.61%) ASP.NET MVC
2 3 (1.61%) LINQ
2 3 (1.61%) REST
2 3 (1.61%) XML
2 3 (1.61%) XSL
2 3 (1.61%) XSLT
3 1 (0.54%) 802.1X
3 1 (0.54%) ADSI
Miscellaneous
1 19 (10.22%) Self-Motivation
2 13 (6.99%) Driving Licence
3 10 (5.38%) Tandem
4 8 (4.30%) Data Centre
5 2 (1.08%) Management Information System
5 2 (1.08%) Video Conferencing
6 1 (0.54%) CCTV
6 1 (0.54%) Data Structures
6 1 (0.54%) IVR
6 1 (0.54%) Life Science
6 1 (0.54%) PKI
6 1 (0.54%) Public Cloud
Operating Systems
1 117 (62.90%) Windows
2 71 (38.17%) Windows Server
3 55 (29.57%) Windows 10
4 41 (22.04%) Windows Server 2012
5 23 (12.37%) Windows Server 2008
6 16 (8.60%) Windows Server 2016
7 14 (7.53%) Linux
7 14 (7.53%) Windows Server 2019
8 13 (6.99%) Mac OS
8 13 (6.99%) Windows 7
9 7 (3.76%) Windows 8
10 6 (3.23%) Android
10 6 (3.23%) Apple iOS
11 3 (1.61%) Mac OS X
12 2 (1.08%) Ubuntu
12 2 (1.08%) Windows Server 2003
13 1 (0.54%) CentOS
13 1 (0.54%) Red Hat Enterprise Linux
13 1 (0.54%) SUSE Linux Enterprise Server
13 1 (0.54%) Windows XP
Processes & Methodologies
1 38 (20.43%) ITIL
2 33 (17.74%) Problem-Solving
3 30 (16.13%) Infrastructure Engineering
4 18 (9.68%) Migration
5 15 (8.06%) Project Management
6 13 (6.99%) Time Management
7 12 (6.45%) Data Migration
7 12 (6.45%) ITSM
7 12 (6.45%) Mentoring
8 10 (5.38%) Presales
8 10 (5.38%) Ticket Management
9 8 (4.30%) B2B
10 6 (3.23%) Asset Management
10 6 (3.23%) ERP
11 5 (2.69%) Cybersecurity
11 5 (2.69%) Incident Management
11 5 (2.69%) ITIL V3
12 4 (2.15%) Disruptive Innovation
13 3 (1.61%) Server Management
13 3 (1.61%) Virtual Environments
Programming Languages
1 32 (17.20%) PowerShell
2 28 (15.05%) SQL
3 4 (2.15%) C#
3 4 (2.15%) Perl
4 3 (1.61%) PHP
4 3 (1.61%) VBScript
4 3 (1.61%) XPath
5 1 (0.54%) Bash Shell
5 1 (0.54%) Java
5 1 (0.54%) Python
5 1 (0.54%) T-SQL
Qualifications
1 28 (15.05%) Microsoft Certification
2 15 (8.06%) Degree
3 14 (7.53%) MCSA
4 12 (6.45%) CCNA
4 12 (6.45%) Cisco Certification
5 10 (5.38%) ITIL Foundation Certificate
5 10 (5.38%) MCSE
6 4 (2.15%) JNCIA
6 4 (2.15%) MCP
7 2 (1.08%) Computer Science Degree
7 2 (1.08%) ITIL Certification
7 2 (1.08%) MCITP
8 1 (0.54%) BPSS Clearance
8 1 (0.54%) Citrix Certification
8 1 (0.54%) DBS Check
8 1 (0.54%) DV Cleared
8 1 (0.54%) HNC
8 1 (0.54%) HND
8 1 (0.54%) Security Cleared
Quality Assurance & Compliance
1 15 (8.06%) SLA
2 1 (0.54%) Sarbanes-Oxley
System Software
1 114 (61.29%) Active Directory
2 35 (18.82%) VMware Infrastructure
3 33 (17.74%) Hyper-V
4 17 (9.14%) XenApp
5 14 (7.53%) vSphere
5 14 (7.53%) XenDesktop
6 12 (6.45%) VMware ESXi
7 5 (2.69%) KVM
8 1 (0.54%) Docker
8 1 (0.54%) Firmware
8 1 (0.54%) Microsoft Virtual Server
8 1 (0.54%) vCloud
8 1 (0.54%) Virtual Servers
Systems Management
1 22 (11.83%) Microsoft Intune
2 9 (4.84%) SCCM
3 4 (2.15%) Active Directory Federation Services
4 2 (1.08%) Backup Exec
4 2 (1.08%) vCenter Server
5 1 (0.54%) Ansible
5 1 (0.54%) Red Hat Satellite
5 1 (0.54%) SolarWinds Orion
5 1 (0.54%) Terraform
Vendors
1 108 (58.06%) Microsoft
2 53 (28.49%) VMware
3 27 (14.52%) Citrix
4 17 (9.14%) Cisco
5 14 (7.53%) Veeam
6 12 (6.45%) ServiceNow
7 10 (5.38%) Oracle
8 7 (3.76%) Juniper
9 5 (2.69%) SolarWinds
10 4 (2.15%) Fortinet
11 3 (1.61%) HP
11 3 (1.61%) Sophos
12 2 (1.08%) Apple
12 2 (1.08%) Epicor
12 2 (1.08%) Google
12 2 (1.08%) MikroTik
12 2 (1.08%) NetApp
12 2 (1.08%) Red Hat
13 1 (0.54%) Ekahau
13 1 (0.54%) Extreme Networks