Period
to 20 May 2019

The median annual salary for a Support Engineer was £30,000 in advertised job vacancies in the East of England during the 6 months to 20 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > East of England
6 months to
20 May 2019
Same period 2018 Same period 2017
Rank 88 92 109
Rank change year-on-year +4 +17 -45
Permanent jobs requiring a Support Engineer 244 399 343
As % of all permanent IT jobs advertised in the East of England 3.05% 3.22% 2.82%
As % of the Job Titles category 3.16% 3.32% 2.90%
Number of salaries quoted 205 335 305
East of England median annual salary £30,000 £29,000 £31,498
Median salary % change year-on-year +3.45% -7.93% +6.77%
10th Percentile £22,000 £21,250 £21,250
90th Percentile £47,500 £43,550 £50,000
England median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% -1.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 7,719 12,010 11,817
% of permanent IT jobs with a recognized job title 96.46% 96.94% 97.02%
Number of salaries quoted 5,933 9,385 9,583
East of England median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% +1.12%
10th Percentile £25,750 £26,250 £26,000
90th Percentile £71,250 £71,250 £67,500
England median annual salary £52,000 £50,000 £47,500
% change year-on-year +4.00% +5.26% -

Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Engineer in the East of England

Support Engineer
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the East of England.

Salary trend for Support Engineer in the East of England

Support Engineer
Salary Histogram in the East of England

The salary distribution of IT jobs citing Support Engineer in the East of England over the 6 months to 20 May 2019.

Salary histogram for Support Engineer in the East of England

Support Engineer
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the East of England region over the 6 months to 20 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -8 106 £27,500 -3.52% 11
Cambridgeshire +22 78 £32,500 +4.84% 21
Essex +11 26 £30,000 -7.69% 6
Bedfordshire -15 20 £28,000 +4.67% 5
Suffolk +21 11 £22,000 -24.14% 3
Norfolk +19 5 £30,000 -14.29% 2
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 20 May 2019, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Engineer in the job title.

1 159 (65.16%) Windows
2 115 (47.13%) Microsoft
3 105 (43.03%) Active Directory
4 74 (30.33%) VMware
5 60 (24.59%) Office 365
5 60 (24.59%) Windows Server
6 57 (23.36%) Linux
7 54 (22.13%) Cisco
8 50 (20.49%) Windows 7
9 44 (18.03%) Citrix
9 44 (18.03%) ITIL
10 43 (17.62%) MS Exchange
10 43 (17.62%) Firewall
10 43 (17.62%) Microsoft Azure
11 41 (16.80%) Windows 10
12 37 (15.16%) Hyper-V
12 37 (15.16%) Windows Server 2008
12 37 (15.16%) DNS
12 37 (15.16%) Microsoft Office
13 36 (14.75%) SLA
13 36 (14.75%) DHCP
14 35 (14.34%) VMware Infrastructure
14 35 (14.34%) Problem-Solving
15 32 (13.11%) Windows Server 2012
16 31 (12.70%) LAN
17 27 (11.07%) Microsoft Certification
17 27 (11.07%) VPN
18 25 (10.25%) TCP/IP
18 25 (10.25%) Cisco Certification
19 24 (9.84%) CCNA

Support Engineer Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (17.62%) MS Exchange
2 13 (5.33%) Exchange Server 2010
3 9 (3.69%) SharePoint
4 8 (3.28%) Exchange Server 2013
5 6 (2.46%) IIS
6 4 (1.64%) Skype for Business
6 4 (1.64%) Tomcat
7 2 (0.82%) CMS
7 2 (0.82%) Umbraco
7 2 (0.82%) WordPress
8 1 (0.41%) Exchange Server 2003
8 1 (0.41%) Exchange Server 2007
Applications
1 37 (15.16%) Microsoft Office
2 9 (3.69%) MS Visio
3 7 (2.87%) Microsoft PowerPoint
4 6 (2.46%) Microsoft Excel
5 2 (0.82%) CATIA
5 2 (0.82%) Microsoft Project
6 1 (0.41%) Spreadsheet
Business Applications
1 1 (0.41%) Dynamics NAV
1 1 (0.41%) Infor M3
Cloud Services
1 60 (24.59%) Office 365
2 43 (17.62%) Microsoft Azure
3 12 (4.92%) Amazon AWS
4 5 (2.05%) GitHub
5 4 (1.64%) Google Cloud Platform
6 3 (1.23%) Azure Active Directory
6 3 (1.23%) Power Platform
7 2 (0.82%) npm
7 2 (0.82%) PowerApps
8 1 (0.41%) OneDrive
8 1 (0.41%) SaaS
Communications & Networking
1 43 (17.62%) Firewall
2 37 (15.16%) DNS
3 36 (14.75%) DHCP
4 31 (12.70%) LAN
5 27 (11.07%) VPN
6 25 (10.25%) TCP/IP
7 24 (9.84%) WAN
8 19 (7.79%) Wireless
9 15 (6.15%) SAN
10 14 (5.74%) Network Security
11 11 (4.51%) VLAN
12 5 (2.05%) Remote Desktop
12 5 (2.05%) Structured Cabling
13 4 (1.64%) Cisco Firepower
13 4 (1.64%) Cisco ISE
13 4 (1.64%) Cisco Wireless
13 4 (1.64%) Skype
13 4 (1.64%) VoIP
14 3 (1.23%) Broadband
14 3 (1.23%) HTTPS
Database & Business Intelligence
1 24 (9.84%) SQL Server
2 17 (6.97%) Relational Database
3 6 (2.46%) RDBMS
4 4 (1.64%) Amazon DynamoDB
4 4 (1.64%) MongoDB
4 4 (1.64%) MySQL
4 4 (1.64%) Oracle Database
5 3 (1.23%) BusinessObjects
6 2 (0.82%) SQL Server 2008
7 1 (0.41%) Data Mining
7 1 (0.41%) Power BI
7 1 (0.41%) QlikView
Development Applications
1 4 (1.64%) JIRA
2 3 (1.23%) Jenkins
3 2 (0.82%) Bower
3 2 (0.82%) Grunt
3 2 (0.82%) gulp
4 1 (0.41%) Git (software)
4 1 (0.41%) Redmine
General
1 9 (3.69%) Games
2 8 (3.28%) Finance
3 6 (2.46%) Retail
4 5 (2.05%) Telecoms
5 3 (1.23%) Automotive
5 3 (1.23%) Manufacturing
6 2 (0.82%) Back Office
6 2 (0.82%) Electronics
6 2 (0.82%) Marketing
6 2 (0.82%) Pharmaceutical
7 1 (0.41%) Advertising
7 1 (0.41%) Legal
7 1 (0.41%) Mandarin Language
Libraries, Frameworks & Software Standards
1 9 (3.69%) X-Windows
2 6 (2.46%) LDAP
3 4 (1.64%) .NET
3 4 (1.64%) Web Services
4 3 (1.23%) CSS
4 3 (1.23%) HTML
4 3 (1.23%) JSON
4 3 (1.23%) REST
4 3 (1.23%) XML
5 2 (0.82%) Ajax
5 2 (0.82%) AngularJS
5 2 (0.82%) CSS3
5 2 (0.82%) HTML5
5 2 (0.82%) Node.js
5 2 (0.82%) Sass
5 2 (0.82%) SOAP
5 2 (0.82%) XSLT
6 1 (0.41%) ASP.NET
6 1 (0.41%) Regular Expression
6 1 (0.41%) SAML
Miscellaneous
1 24 (9.84%) Driving Licence
2 12 (4.92%) Linux Command Line
3 10 (4.10%) Client/Server
4 9 (3.69%) Analytical Skills
4 9 (3.69%) Management Information System
5 7 (2.87%) Data Centre
6 5 (2.05%) Enterprise Software
6 5 (2.05%) Self-Motivation
7 4 (1.64%) iPhone
7 4 (1.64%) Replication
7 4 (1.64%) Smartphone
8 3 (1.23%) User Experience
8 3 (1.23%) Virtual Team
9 2 (0.82%) Mobile App
9 2 (0.82%) NHS
10 1 (0.41%) CCTV
10 1 (0.41%) CMDB
10 1 (0.41%) EPoS
10 1 (0.41%) Life Science
10 1 (0.41%) Music Streaming
Operating Systems
1 159 (65.16%) Windows
2 60 (24.59%) Windows Server
3 57 (23.36%) Linux
4 50 (20.49%) Windows 7
5 41 (16.80%) Windows 10
6 37 (15.16%) Windows Server 2008
7 32 (13.11%) Windows Server 2012
8 23 (9.43%) Windows 8
9 22 (9.02%) Unix
10 10 (4.10%) Mac OS X
11 6 (2.46%) Windows Server 2003
12 5 (2.05%) Debian
12 5 (2.05%) Ubuntu
12 5 (2.05%) Windows XP
13 4 (1.64%) Mac OS
13 4 (1.64%) Windows Vista
14 2 (0.82%) Data ONTAP
14 2 (0.82%) Red Hat Enterprise Linux
14 2 (0.82%) Windows 2000
15 1 (0.41%) Solaris
Processes & Methodologies
1 44 (18.03%) ITIL
2 35 (14.34%) Problem-Solving
3 19 (7.79%) Mentoring
4 15 (6.15%) Continuous Improvement
4 15 (6.15%) Infrastructure Engineering
4 15 (6.15%) Service Delivery
5 12 (4.92%) Migration
6 11 (4.51%) Incident Management
6 11 (4.51%) Service Management
7 10 (4.10%) Site Reliability Engineering
8 9 (3.69%) ITIL V3
8 9 (3.69%) Project Management
8 9 (3.69%) Stakeholder Management
8 9 (3.69%) Time Management
9 7 (2.87%) Change Control
9 7 (2.87%) Change Management
9 7 (2.87%) Mathematics
9 7 (2.87%) Network Management
9 7 (2.87%) Presales
10 6 (2.46%) Line Management
Programming Languages
1 22 (9.02%) Java
2 21 (8.61%) Python
2 21 (8.61%) SQL
3 14 (5.74%) PowerShell
4 9 (3.69%) Bash Shell
5 8 (3.28%) Shell Script
6 3 (1.23%) ActionScript
6 3 (1.23%) ActionScript 2.0
7 2 (0.82%) C
7 2 (0.82%) C++
7 2 (0.82%) CoffeeScript
7 2 (0.82%) JavaScript
7 2 (0.82%) Korn
7 2 (0.82%) Perl
7 2 (0.82%) VBScript
8 1 (0.41%) C#
8 1 (0.41%) Go
8 1 (0.41%) PHP
8 1 (0.41%) Ruby
Qualifications
1 27 (11.07%) Microsoft Certification
2 25 (10.25%) Cisco Certification
3 24 (9.84%) CCNA
4 15 (6.15%) Degree
5 14 (5.74%) MCP
6 11 (4.51%) MCSA
7 10 (4.10%) MCSE
8 8 (3.28%) Computer Science Degree
9 7 (2.87%) CCSA
10 6 (2.46%) Check Point Certification
10 6 (2.46%) MCITP
11 5 (2.05%) CCNP
12 4 (1.64%) ITIL Foundation Certificate
12 4 (1.64%) LPIC
13 3 (1.23%) Citrix Certification
14 2 (0.82%) CCA
14 2 (0.82%) MCTS
14 2 (0.82%) NCDA
14 2 (0.82%) NCIE
15 1 (0.41%) CCAA
Quality Assurance & Compliance
1 36 (14.75%) SLA
2 5 (2.05%) PMO
3 4 (1.64%) ISO 9001
3 4 (1.64%) QA
4 2 (0.82%) ISO/IEC 27001
5 1 (0.41%) Cyber Essentials
5 1 (0.41%) GDPR
System Software
1 105 (43.03%) Active Directory
2 37 (15.16%) Hyper-V
3 35 (14.34%) VMware Infrastructure
4 17 (6.97%) vSphere
5 13 (5.33%) VMware ESXi
6 11 (4.51%) Citrix Hypervisor
7 9 (3.69%) XenApp
8 5 (2.05%) VirtualBox
9 4 (1.64%) Terminal Services
10 3 (1.23%) Firmware
10 3 (1.23%) XenDesktop
11 2 (0.82%) Docker
11 2 (0.82%) Microsoft Virtual Server
11 2 (0.82%) Virtual Servers
12 1 (0.41%) Virtual Machines
Systems Management
1 16 (6.56%) SCCM
2 9 (3.69%) vCenter Server
3 5 (2.05%) Backup Exec
3 5 (2.05%) Puppet
4 3 (1.23%) Norton AntiVirus
4 3 (1.23%) WSUS
5 2 (0.82%) Microsoft Data Protection Manager
5 2 (0.82%) SCDPM
5 2 (0.82%) SCOM
5 2 (0.82%) Single Sign-On
6 1 (0.41%) Ansible
6 1 (0.41%) HP Data Protector
6 1 (0.41%) Jamf Pro
6 1 (0.41%) Opscode Chef
Vendors
1 115 (47.13%) Microsoft
2 74 (30.33%) VMware
3 54 (22.13%) Cisco
4 44 (18.03%) Citrix
5 23 (9.43%) Oracle
6 18 (7.38%) Apple
7 12 (4.92%) Veeam
8 10 (4.10%) WorldPay
9 9 (3.69%) HP
10 8 (3.28%) CheckPoint
11 6 (2.46%) Meraki
11 6 (2.46%) NetApp
11 6 (2.46%) Red Hat
12 5 (2.05%) Dell
12 5 (2.05%) F5
12 5 (2.05%) Huawei
13 4 (1.64%) Palo Alto
13 4 (1.64%) SAP
13 4 (1.64%) ServiceNow
14 3 (1.23%) SonicWALL