Period
to 6 July 2020

The median annual salary for a Support Engineer was £30,000 in advertised job vacancies in the East of England during the 6 months to 6 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > East of England
6 months to
6 Jul 2020
Same period 2019 Same period 2018
Rank 82 114 87
Rank change year-on-year +32 -27 +7
Permanent jobs requiring a Support Engineer 117 209 411
As % of all permanent jobs advertised in the East of England 3.23% 2.74% 3.31%
As % of the Job Titles category 3.39% 2.85% 3.42%
Number of salaries quoted 107 173 373
Median annual salary £30,000 £31,500 £30,000
Median salary % change year-on-year -4.76% +5.00% -
10th Percentile £23,300 £22,000 £21,250
90th Percentile £47,500 £50,000 £50,000
England median annual salary £33,000 £32,500 £32,500
% change year-on-year +1.54% - +1.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 3,448 7,327 12,019
% of permanent IT jobs with a recognized job title 95.25% 96.13% 96.90%
Number of salaries quoted 2,664 5,709 9,321
Median annual salary £46,500 £47,500 £46,500
Median salary % change year-on-year -2.11% +2.15% +3.33%
10th Percentile £26,250 £26,000 £26,250
90th Percentile £77,125 £72,500 £71,250
England median annual salary £55,000 £51,500 £50,000
% change year-on-year +6.80% +3.00% +5.26%

Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Support Engineer in the East of England

Support Engineer
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Support Engineer in the East of England.

Salary trend for Support Engineer in the East of England

Support Engineer
Salary Histogram in the East of England

Salary distribution for jobs citing Support Engineer in the East of England over the 6 months to 6 July 2020.

Salary histogram for Support Engineer in the East of England

Support Engineer
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the East of England region over the 6 months to 6 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +35 60 £30,000 -6.25% 3
Cambridgeshire +13 26 £42,500 +25.93% 2
Essex +1 13 £35,000 +16.67% 2
Bedfordshire +34 8 £24,000 -20.00% 1
Norfolk +13 6 £24,000 -26.15% 3
Suffolk +10 4 £21,000 -4.55% 1
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 6 July 2020, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Engineer in the job title.

1 90 (76.92%) Windows
2 78 (66.67%) Office 365
3 75 (64.10%) Microsoft
4 66 (56.41%) Active Directory
5 53 (45.30%) VMware
5 53 (45.30%) Windows Server
6 50 (42.74%) Firewall
7 39 (33.33%) VMware Infrastructure
8 37 (31.62%) Azure
9 33 (28.21%) DNS
10 32 (27.35%) DHCP
11 31 (26.50%) Windows 10
12 30 (25.64%) Microsoft Office
13 27 (23.08%) TCP/IP
14 26 (22.22%) Windows Server 2012
15 24 (20.51%) Hyper-V
16 23 (19.66%) VPN
17 22 (18.80%) MS Exchange
17 22 (18.80%) Windows Server 2016
18 21 (17.95%) SharePoint
19 19 (16.24%) LAN
19 19 (16.24%) Cisco
20 18 (15.38%) WAN
20 18 (15.38%) SQL
20 18 (15.38%) Wireless
20 18 (15.38%) AWS
21 16 (13.68%) ITIL
22 14 (11.97%) Linux
22 14 (11.97%) Citrix
23 13 (11.11%) Windows 7

Support Engineer Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (18.80%) MS Exchange
2 21 (17.95%) SharePoint
3 12 (10.26%) Exchange Server 2010
4 7 (5.98%) Exchange Server 2013
5 5 (4.27%) IIS
6 1 (0.85%) Confluence
6 1 (0.85%) Skype for Business
Applications
1 30 (25.64%) Microsoft Office
2 7 (5.98%) Microsoft Excel
3 2 (1.71%) Microsoft Project
Business Applications
1 2 (1.71%) Dynamics AX
1 2 (1.71%) Dynamics CRM
1 2 (1.71%) NetSuite
Cloud Services
1 78 (66.67%) Office 365
2 37 (31.62%) Azure
3 18 (15.38%) AWS
4 8 (6.84%) Azure Active Directory
5 6 (5.13%) OneDrive
5 6 (5.13%) Power Platform
6 2 (1.71%) Dynamics 365
6 2 (1.71%) GCP
6 2 (1.71%) SaaS
7 1 (0.85%) BrowserStack
7 1 (0.85%) G Suite
7 1 (0.85%) Heroku
7 1 (0.85%) PaaS
Communications & Networking
1 50 (42.74%) Firewall
2 33 (28.21%) DNS
3 32 (27.35%) DHCP
4 27 (23.08%) TCP/IP
5 23 (19.66%) VPN
6 19 (16.24%) LAN
7 18 (15.38%) WAN
7 18 (15.38%) Wireless
8 11 (9.40%) PBX
9 7 (5.98%) Remote Desktop
10 6 (5.13%) Internet
10 6 (5.13%) SAN
10 6 (5.13%) Wi-Fi
11 3 (2.56%) Cisco IOS
11 3 (2.56%) Skype
11 3 (2.56%) VLAN
11 3 (2.56%) VoIP
12 2 (1.71%) MPLS
12 2 (1.71%) Network Security
13 1 (0.85%) WLAN
Database & Business Intelligence
1 13 (11.11%) SQL Server
2 8 (6.84%) SQL Server 2008
2 8 (6.84%) SQL Server 2017
3 7 (5.98%) SQL Server Reporting Services
4 6 (5.13%) Power BI
5 2 (1.71%) MySQL
6 1 (0.85%) Amazon RDS
6 1 (0.85%) Apache Hive
6 1 (0.85%) Big Data
6 1 (0.85%) Data Lake
6 1 (0.85%) Hadoop
6 1 (0.85%) Looker
6 1 (0.85%) Presto
Development Applications
1 1 (0.85%) Eclipse
1 1 (0.85%) JIRA
1 1 (0.85%) Postman
1 1 (0.85%) SoapUI
General
1 13 (11.11%) Retail
2 3 (2.56%) Finance
3 2 (1.71%) Local Government
4 1 (0.85%) Advertising
4 1 (0.85%) French Language
4 1 (0.85%) German Language
4 1 (0.85%) Korean Language
4 1 (0.85%) Law
4 1 (0.85%) Pharmaceutical
4 1 (0.85%) Public Sector
4 1 (0.85%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (3.42%) Web Services
2 1 (0.85%) HTML
2 1 (0.85%) Java EE
2 1 (0.85%) JNI
2 1 (0.85%) LDAP
2 1 (0.85%) SOAP
2 1 (0.85%) XML
Miscellaneous
1 9 (7.69%) Driving Licence
2 8 (6.84%) EPoS
2 8 (6.84%) iPad
3 7 (5.98%) FMCG
4 6 (5.13%) Analytical Skills
5 5 (4.27%) Self-Motivation
6 2 (1.71%) NHS
7 1 (0.85%) BYOD
7 1 (0.85%) PKI
7 1 (0.85%) Smartphone
7 1 (0.85%) Video Conferencing
7 1 (0.85%) Virtual Team
Operating Systems
1 90 (76.92%) Windows
2 53 (45.30%) Windows Server
3 31 (26.50%) Windows 10
4 26 (22.22%) Windows Server 2012
5 22 (18.80%) Windows Server 2016
6 14 (11.97%) Linux
7 13 (11.11%) Windows 7
8 9 (7.69%) Apple iOS
9 8 (6.84%) Windows Server 2008
10 7 (5.98%) Windows 8
10 7 (5.98%) Windows Server 2019
11 5 (4.27%) Mac OS
12 4 (3.42%) Android
13 3 (2.56%) Mac OS X
14 1 (0.85%) Embedded Linux
14 1 (0.85%) Ubuntu
14 1 (0.85%) Unix
Processes & Methodologies
1 16 (13.68%) ITIL
2 13 (11.11%) Infrastructure Engineering
3 12 (10.26%) ERP
3 12 (10.26%) Problem-Solving
4 8 (6.84%) Incident Management
5 7 (5.98%) Disaster Recovery
5 7 (5.98%) Server Virtualisation
6 6 (5.13%) CRM
6 6 (5.13%) Mobile Device Management
6 6 (5.13%) Service Delivery
7 5 (4.27%) Decision-Making
7 5 (4.27%) Document Management
8 4 (3.42%) Migration
8 4 (3.42%) Project Delivery
8 4 (3.42%) Project Management
8 4 (3.42%) Storage Management
9 3 (2.56%) ITSM
9 3 (2.56%) Process Improvement
9 3 (2.56%) Software Engineering
9 3 (2.56%) Systems Engineering
Programming Languages
1 18 (15.38%) SQL
2 11 (9.40%) PowerShell
3 7 (5.98%) PHP
4 6 (5.13%) Perl
4 6 (5.13%) VBScript
5 3 (2.56%) Java
5 3 (2.56%) Python
6 2 (1.71%) Bash Shell
6 2 (1.71%) C
6 2 (1.71%) JavaScript
7 1 (0.85%) C++
7 1 (0.85%) Ruby
7 1 (0.85%) VB
Qualifications
1 8 (6.84%) Microsoft Certification
2 7 (5.98%) MCSA
2 7 (5.98%) MCSE
3 6 (5.13%) MCP
4 5 (4.27%) Degree
5 4 (3.42%) CCNA
5 4 (3.42%) Cisco Certification
6 1 (0.85%) A+ Certification
6 1 (0.85%) APMG
6 1 (0.85%) CCNP
6 1 (0.85%) Computer Science Degree
6 1 (0.85%) DV Cleared
6 1 (0.85%) MCITP
6 1 (0.85%) SC Cleared
6 1 (0.85%) Security Cleared
Quality Assurance & Compliance
1 9 (7.69%) SLA
2 2 (1.71%) ISO/IEC 27001
3 1 (0.85%) GDPR
3 1 (0.85%) ISO 22301
3 1 (0.85%) ISO/IEC 20000
3 1 (0.85%) PCI DSS
3 1 (0.85%) QA
System Software
1 66 (56.41%) Active Directory
2 39 (33.33%) VMware Infrastructure
3 24 (20.51%) Hyper-V
4 10 (8.55%) Microsoft Virtual Server
4 10 (8.55%) Virtual Servers
4 10 (8.55%) vSphere
5 3 (2.56%) vCloud
6 2 (1.71%) Docker
7 1 (0.85%) Virtual Machines
7 1 (0.85%) XenApp
Systems Management
1 6 (5.13%) SCCM
2 3 (2.56%) Microsoft Intune
2 3 (2.56%) WSUS
3 2 (1.71%) Jamf Pro
3 2 (1.71%) SCSM
3 2 (1.71%) Symantec Endpoint Protection
3 2 (1.71%) Terraform
4 1 (0.85%) AirWatch
4 1 (0.85%) Fluentd
4 1 (0.85%) Grafana
4 1 (0.85%) Graphite
4 1 (0.85%) Graylog
4 1 (0.85%) PaperCut
4 1 (0.85%) Prometheus
Vendors
1 75 (64.10%) Microsoft
2 53 (45.30%) VMware
3 19 (16.24%) Cisco
4 14 (11.97%) Citrix
5 11 (9.40%) Apple
5 11 (9.40%) Veeam
6 9 (7.69%) Meraki
7 6 (5.13%) Juniper
7 6 (5.13%) SonicWALL
8 4 (3.42%) Oracle
8 4 (3.42%) SAP
9 3 (2.56%) HP
9 3 (2.56%) Ingenico
9 3 (2.56%) ServiceNow
9 3 (2.56%) VeriFone
9 3 (2.56%) WorldPay
10 2 (1.71%) Avaya
10 2 (1.71%) Google
10 2 (1.71%) JD Edwards
10 2 (1.71%) Splunk