Period
to 15 August 2018

The median annual salary for a Support Engineer was £30,000 in advertised job vacancies in the East of England during the 6 months to 15 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > East of England
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 84 90 74
Rank change year-on-year +6 -16 +27
Permanent jobs requiring a Support Engineer 385 396 505
As % of all permanent IT jobs advertised in the East of England 3.34% 3.26% 3.71%
As % of the Job Titles category 3.45% 3.36% 3.84%
Number of salaries quoted 326 336 475
East of England median annual salary £30,000 £30,000 £30,000
10th Percentile £21,250 £19,875 £19,850
90th Percentile £49,750 £50,000 £50,000
England median annual salary £32,000 £31,500 £32,500
% change year-on-year +1.59% -3.08% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,146 11,795 13,140
% of permanent IT jobs with a recognized job title 96.81% 97.17% 96.40%
Number of salaries quoted 8,359 9,548 11,024
East of England median annual salary £46,500 £45,000 £45,000
Median salary % change year-on-year +3.33% - +5.88%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £71,300 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Engineer in the East of England

Support Engineer
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the East of England.

Salary trend for Support Engineer in the East of England

Support Engineer
Salary Histogram in the East of England

The salary distribution of IT jobs citing Support Engineer in the East of England over the 6 months to 15 August 2018.

Salary histogram for Support Engineer in the East of England

Support Engineer
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the East of England region over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +6 189 £30,000 +7.14% 16
Cambridgeshire -19 88 £31,000 -8.82% 17
Essex +39 50 £32,500 +10.17% 5
Bedfordshire +20 47 £28,504 -4.99% 1
Suffolk -4 11 £27,500 +20.22% 2
Norfolk +13 4 £33,000 +1.54% 4
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 15 August 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Engineer in the job title.

1 239 (62.08%) Windows
2 178 (46.23%) Microsoft
3 135 (35.06%) Active Directory
4 111 (28.83%) Citrix
4 111 (28.83%) Windows Server
5 100 (25.97%) Windows 7
5 100 (25.97%) VMware
6 97 (25.19%) Office 365
7 86 (22.34%) Microsoft Office
8 76 (19.74%) ITIL
9 71 (18.44%) Windows 10
10 59 (15.32%) VMware Infrastructure
11 58 (15.06%) Windows Server 2012
12 54 (14.03%) SQL
13 52 (13.51%) VPN
13 52 (13.51%) PowerShell
14 51 (13.25%) Linux
15 50 (12.99%) MS Exchange
16 47 (12.21%) Firewall
16 47 (12.21%) SLA
17 46 (11.95%) DNS
17 46 (11.95%) Windows Server 2008
18 45 (11.69%) Hyper-V
19 44 (11.43%) Infrastructure Engineering
19 44 (11.43%) TCP/IP
20 41 (10.65%) Microsoft Azure
20 41 (10.65%) Windows 8
21 40 (10.39%) Mac OS X
22 39 (10.13%) SQL Server
23 37 (9.61%) Cisco

Support Engineer Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (12.99%) MS Exchange
2 25 (6.49%) SharePoint
3 20 (5.19%) Exchange Server 2013
4 17 (4.42%) Apache
4 17 (4.42%) Tomcat
5 14 (3.64%) IIS
6 11 (2.86%) Exchange Server 2010
7 7 (1.82%) Skype for Business
8 5 (1.30%) Exchange Server 2007
8 5 (1.30%) WebLogic
9 2 (0.52%) BizTalk Server
9 2 (0.52%) Confluence
9 2 (0.52%) ThingWorx
10 1 (0.26%) Exchange Server 2003
Applications
1 86 (22.34%) Microsoft Office
2 4 (1.04%) Microsoft Excel
2 4 (1.04%) Microsoft PowerPoint
3 3 (0.78%) Windchill
Business Applications
1 2 (0.52%) SAP Business One
1 2 (0.52%) Temenos T24
2 1 (0.26%) Dynamics AX
2 1 (0.26%) Dynamics CRM
2 1 (0.26%) Dynamics NAV
2 1 (0.26%) Oracle Applications
2 1 (0.26%) Orchard Housing
Cloud Services
1 97 (25.19%) Office 365
2 41 (10.65%) Microsoft Azure
3 34 (8.83%) Amazon AWS
4 9 (2.34%) SaaS
5 7 (1.82%) Azure Active Directory
5 7 (1.82%) G Suite
6 4 (1.04%) Cloud Computing
7 2 (0.52%) PaaS
8 1 (0.26%) Dynamics 365
8 1 (0.26%) Mimecast
8 1 (0.26%) OneDrive
Communications & Networking
1 52 (13.51%) VPN
2 47 (12.21%) Firewall
3 46 (11.95%) DNS
4 44 (11.43%) TCP/IP
5 29 (7.53%) WAN
6 26 (6.75%) DHCP
7 25 (6.49%) SAN
8 18 (4.68%) Remote Desktop
9 17 (4.42%) LAN
10 12 (3.12%) VLAN
11 11 (2.86%) Network Security
12 10 (2.60%) NAS
13 9 (2.34%) Internet
13 9 (2.34%) VoIP
13 9 (2.34%) Wi-Fi
14 8 (2.08%) Skype
15 5 (1.30%) Wireless
16 4 (1.04%) FTP
16 4 (1.04%) Unified Communications
17 3 (0.78%) NetScaler
Database & Business Intelligence
1 39 (10.13%) SQL Server
2 17 (4.42%) SQL Server 2008
3 14 (3.64%) Relational Database
4 9 (2.34%) SQL Server 2005
4 9 (2.34%) SQL Server 2014
5 4 (1.04%) MySQL
6 3 (0.78%) GIS
7 2 (0.52%) Crystal Reports
8 1 (0.26%) Geospatial Data
8 1 (0.26%) NoSQL
8 1 (0.26%) RavenDB
8 1 (0.26%) SQL Server 2012
Development Applications
1 7 (1.82%) LabVIEW
2 4 (1.04%) Maven
3 3 (0.78%) JIRA
3 3 (0.78%) Rational DOORS
4 2 (0.52%) Bitbucket
4 2 (0.52%) Git (software)
4 2 (0.52%) Subversion
5 1 (0.26%) Atlassian Bamboo
5 1 (0.26%) Octopus Deploy
5 1 (0.26%) Rational Rhapsody
General
1 31 (8.05%) Finance
2 27 (7.01%) Games
3 19 (4.94%) Telecoms
4 11 (2.86%) Electronics
4 11 (2.86%) Marketing
5 9 (2.34%) Manufacturing
6 7 (1.82%) Back Office
6 7 (1.82%) French Language
7 6 (1.56%) Banking
7 6 (1.56%) Legal
8 3 (0.78%) Retail
9 2 (0.52%) Advertising
10 1 (0.26%) Automotive
10 1 (0.26%) Front Office
10 1 (0.26%) Military
10 1 (0.26%) Multimedia
Libraries, Frameworks & Software Standards
1 18 (4.68%) X-Windows
2 13 (3.38%) HTML
3 11 (2.86%) CSS
4 10 (2.60%) .NET
5 9 (2.34%) Flash
6 8 (2.08%) Web Services
6 8 (2.08%) XML
7 5 (1.30%) Middleware
8 4 (1.04%) CSS3
8 4 (1.04%) HTML5
8 4 (1.04%) Node.js
8 4 (1.04%) Spring
9 2 (0.52%) AngularJS
9 2 (0.52%) J2EE
9 2 (0.52%) jQuery
9 2 (0.52%) OAuth
9 2 (0.52%) SAML
10 1 (0.26%) MAPI
10 1 (0.26%) MSMQ
10 1 (0.26%) WAP
Miscellaneous
1 25 (6.49%) Driving Licence
2 24 (6.23%) Analytical Skills
3 17 (4.42%) Data Centre
4 14 (3.64%) Self-Motivation
5 13 (3.38%) iPhone
6 10 (2.60%) Enterprise Software
6 10 (2.60%) Hybrid Cloud
7 9 (2.34%) Computer Science
7 9 (2.34%) EMC VMAX
7 9 (2.34%) iPad
7 9 (2.34%) NHS
8 8 (2.08%) Linux Command Line
9 7 (1.82%) Acoustics
9 7 (1.82%) Client/Server
9 7 (1.82%) Optoelectronics
10 6 (1.56%) Clustering
10 6 (1.56%) CMDB
10 6 (1.56%) Public Cloud
11 5 (1.30%) PACS
12 4 (1.04%) Blackberry
Operating Systems
1 239 (62.08%) Windows
2 111 (28.83%) Windows Server
3 100 (25.97%) Windows 7
4 71 (18.44%) Windows 10
5 58 (15.06%) Windows Server 2012
6 51 (13.25%) Linux
7 46 (11.95%) Windows Server 2008
8 41 (10.65%) Windows 8
9 40 (10.39%) Mac OS X
10 18 (4.68%) Unix
11 16 (4.16%) Android
12 9 (2.34%) Apple iOS
13 5 (1.30%) CentOS
14 4 (1.04%) Windows XP
15 3 (0.78%) Red Hat Enterprise Linux
16 2 (0.52%) Mac OS
17 1 (0.26%) Ubuntu
17 1 (0.26%) Windows Server 2003
Processes & Methodologies
1 76 (19.74%) ITIL
2 44 (11.43%) Infrastructure Engineering
3 36 (9.35%) Problem-Solving
4 31 (8.05%) Mentoring
5 17 (4.42%) Mathematics
5 17 (4.42%) Physics
6 15 (3.90%) Service Management
7 14 (3.64%) Load Balancing
8 12 (3.12%) Time Management
9 11 (2.86%) Agile Software Development
9 11 (2.86%) Configuration Management
9 11 (2.86%) Database Optimisation
9 11 (2.86%) DevOps
9 11 (2.86%) Task Automation
10 9 (2.34%) Incident Management
10 9 (2.34%) System Testing
11 8 (2.08%) Business Intelligence
11 8 (2.08%) Digital Marketing
11 8 (2.08%) Programme Management
12 7 (1.82%) Service Delivery
Programming Languages
1 54 (14.03%) SQL
2 52 (13.51%) PowerShell
3 26 (6.75%) Java
4 14 (3.64%) JavaScript
5 13 (3.38%) Shell Script
6 11 (2.86%) Python
6 11 (2.86%) T-SQL
7 10 (2.60%) Bash Shell
8 7 (1.82%) MATLAB
9 5 (1.30%) Perl
10 4 (1.04%) Apex Code
10 4 (1.04%) PHP
10 4 (1.04%) Ruby
11 3 (0.78%) C++
12 2 (0.52%) C
12 2 (0.52%) C#
13 1 (0.26%) VBA
Qualifications
1 28 (7.27%) Degree
2 23 (5.97%) Microsoft Certification
3 19 (4.94%) MCP
4 15 (3.90%) MCSA
5 13 (3.38%) CCNA
5 13 (3.38%) Cisco Certification
6 8 (2.08%) Numerate Degree
7 7 (1.82%) A+ Certification
7 7 (1.82%) Security Cleared
8 6 (1.56%) Computer Science Degree
9 5 (1.30%) ITIL Certification
9 5 (1.30%) SC Cleared
10 4 (1.04%) DBS Check
10 4 (1.04%) MCSE
10 4 (1.04%) VMware Certified Professional (VCP)
11 3 (0.78%) MCITP
12 2 (0.52%) MCTS
12 2 (0.52%) Network+ Certification
13 1 (0.26%) CCIE
13 1 (0.26%) PhD
Quality Assurance & Compliance
1 47 (12.21%) SLA
2 9 (2.34%) ISO/IEC 27001
System Software
1 135 (35.06%) Active Directory
2 59 (15.32%) VMware Infrastructure
3 45 (11.69%) Hyper-V
4 28 (7.27%) vSphere
5 24 (6.23%) XenApp
6 13 (3.38%) VMware ESXi
7 10 (2.60%) Docker
7 10 (2.60%) XenDesktop
8 7 (1.82%) DFS Replication
9 2 (0.52%) Terminal Services
9 2 (0.52%) Virtual Machines
9 2 (0.52%) Virtual Servers
10 1 (0.26%) XenServer
Systems Management
1 12 (3.12%) Ansible
2 10 (2.60%) SCCM
3 7 (1.82%) Backup Exec
4 5 (1.30%) cPanel
4 5 (1.30%) Plesk
5 4 (1.04%) Puppet
6 3 (0.78%) Cisco CUCM
6 3 (0.78%) Opscode Chef
7 2 (0.52%) NetBackup
7 2 (0.52%) WhatsUp Gold
8 1 (0.26%) Cisco UCCE
8 1 (0.26%) Cisco UCCX
8 1 (0.26%) Jamf Pro
8 1 (0.26%) Norton AntiVirus
8 1 (0.26%) SCOM
Vendors
1 178 (46.23%) Microsoft
2 111 (28.83%) Citrix
3 100 (25.97%) VMware
4 37 (9.61%) Cisco
5 19 (4.94%) Oracle
6 18 (4.68%) WorldPay
7 15 (3.90%) Adobe
8 13 (3.38%) EMC
8 13 (3.38%) HP
9 12 (3.12%) Remedy
10 11 (2.86%) Apple
11 10 (2.60%) SAP
12 9 (2.34%) CA
12 9 (2.34%) CommVault
12 9 (2.34%) Draytek
12 9 (2.34%) FalconStor
12 9 (2.34%) McAfee
12 9 (2.34%) SonicWALL
13 8 (2.08%) Google
13 8 (2.08%) ServiceNow