Period
to 22 November 2017

The median annual salary for a Service Desk Analyst was £21,500 in advertised job vacancies in Kent during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
South East > Kent
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 101 123 120
Rank change year-on-year +22 -3 +23
Permanent jobs requiring a Service Desk Analyst 9 6 29
As % of all permanent IT jobs advertised in Kent 0.68% 0.35% 1.33%
As % of the Job Titles category 0.69% 0.35% 1.36%
Number of salaries quoted 9 4 26
Kent median annual salary £21,500 £22,375 £22,750
Median salary % change year-on-year -3.91% -1.65% +5.81%
10th Percentile £19,400 £21,125 £18,000
90th Percentile £24,550 £26,125 £26,250
South East median annual salary £22,500 £22,500 £22,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Kent
Permanent vacancies in Kent with a recognized job title 1298 1693 2128
% of permanent IT jobs with a recognized job title 97.96% 98.20% 97.79%
Number of salaries quoted 1095 1495 1903
Kent median annual salary £42,500 £40,500 £40,000
Median salary % change year-on-year +4.94% +1.25% -2.44%
10th Percentile £24,000 £23,000 £23,025
90th Percentile £62,500 £62,500 £57,500
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

Service Desk Analyst
Job Vacancy Trend in Kent

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for Service Desk Analyst in Kent

Service Desk Analyst
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Kent.

Salary trend for Service Desk Analyst in Kent

Service Desk Analyst Skill Set
Top 11 Co-occurring IT Skills in Kent

For the 6 months to 22 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region featuring Service Desk Analyst in the job title.

1 4 (44.44%) Windows
2 3 (33.33%) Microsoft Office
3 2 (22.22%) Active Directory
4 1 (11.11%) Mac OS X
4 1 (11.11%) SLA
4 1 (11.11%) Process Management
4 1 (11.11%) Finance
4 1 (11.11%) Stakeholder Management
4 1 (11.11%) Degree
4 1 (11.11%) Windows 7
4 1 (11.11%) Windows 10

Service Desk Analyst Skill Set
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (33.33%) Microsoft Office
General
1 1 (11.11%) Finance
Operating Systems
1 4 (44.44%) Windows
2 1 (11.11%) Mac OS X
2 1 (11.11%) Windows 10
2 1 (11.11%) Windows 7
Processes & Methodologies
1 1 (11.11%) Process Management
1 1 (11.11%) Stakeholder Management
Qualifications
1 1 (11.11%) Degree
Quality Assurance & Compliance
1 1 (11.11%) SLA
System Software
1 2 (22.22%) Active Directory