Customer Service Job Trends in Leicester

Customer Service
Leicestershire > Leicester

The table below provides summary statistics and salary benchmarking for jobs advertised in Leicester requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 13 January 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 9 23 30
Rank change year-on-year +14 +7 +5
Permanent jobs citing Customer Service 35 10 19
As % of all permanent jobs in Leicester 10.32% 5.38% 6.29%
As % of the Processes & Methodologies category 12.41% 5.68% 7.34%
Number of salaries quoted 26 2 19
10th Percentile £24,000 £47,975 -
25th Percentile £25,750 £48,313 £26,250
Median annual salary (50th Percentile) £40,000 £51,250 £27,500
Median % change year-on-year -21.95% +86.36% -15.38%
75th Percentile £47,500 £53,813 £28,750
90th Percentile - £53,925 £34,550
Leicestershire median annual salary £29,750 £34,000 £27,500
% change year-on-year -12.50% +23.64% -15.38%

All Process & Methodology Skills
Leicester

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Leicester.

Permanent vacancies with a requirement for process or methodology skills 282 176 259
As % of all permanent jobs advertised in Leicester 83.19% 94.62% 85.76%
Number of salaries quoted 209 94 217
10th Percentile £29,550 £26,300 £27,200
25th Percentile £41,000 £34,063 £39,087
Median annual salary (50th Percentile) £45,000 £51,000 £52,500
Median % change year-on-year -11.76% -2.86% +10.53%
75th Percentile £60,000 £62,500 £64,148
90th Percentile £70,000 £77,350 £70,000
Leicestershire median annual salary £45,000 £42,500 £49,990
% change year-on-year +5.88% -14.98% +5.24%

Customer Service
Job Vacancy Trend in Leicester

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Leicester.

Customer Service job vacancy trend in Leicester

Customer Service
Salary Trend in Leicester

Salary distribution trend for jobs in Leicester citing Customer Service.

Salary distribution trend for jobs in Leicester citing Customer Service

Customer Service
Salary Histogram in Leicester

Salary distribution for jobs citing Customer Service in Leicester over the 6 months to 13 January 2026.

Salary histogram for Customer Service in Leicester

Customer Service
Co-Occurring Skills & Capabilities in Leicester by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 3 (8.57%) Chatbot
1 3 (8.57%) Microsoft Excel
2 1 (2.86%) Microsoft Office
Business Applications
1 5 (14.29%) Sage 200
2 2 (5.71%) SAP ERP
3 1 (2.86%) C-CURE
Cloud Services
1 5 (14.29%) Intacct
2 1 (2.86%) Dynamics 365
Communications & Networking
1 6 (17.14%) Cisco ASA
1 6 (17.14%) Cisco Nexus
1 6 (17.14%) Firewall
2 3 (8.57%) Structured Cabling
2 3 (8.57%) Wi-Fi
General
1 13 (37.14%) Social Skills
2 6 (17.14%) Organisational Skills
3 5 (14.29%) Manufacturing
4 4 (11.43%) Analytical Skills
5 3 (8.57%) Legal
5 3 (8.57%) Retail
6 2 (5.71%) Aerospace
6 2 (5.71%) Electronics
7 1 (2.86%) Documentation Skills
7 1 (2.86%) Finance
Job Titles
1 9 (25.71%) Analyst
2 6 (17.14%) Help Desk Analyst
2 6 (17.14%) Help Desk Manager
3 5 (14.29%) 1st Line Support
3 5 (14.29%) 1st Line Support Technician
3 5 (14.29%) Applications Support
3 5 (14.29%) Support Technician
4 3 (8.57%) Cabling Engineer
4 3 (8.57%) Data Engineer
4 3 (8.57%) Trainer
5 2 (5.71%) Business Systems Analyst
5 2 (5.71%) Systems Analyst
6 1 (2.86%) Business Analyst
6 1 (2.86%) Business Consultant
6 1 (2.86%) Business IT Analyst
6 1 (2.86%) Consultant
6 1 (2.86%) IT Business Analyst
6 1 (2.86%) IT Consultant
6 1 (2.86%) IT Support
6 1 (2.86%) Service Delivery Engineer
Miscellaneous
1 9 (25.71%) Onboarding
2 4 (11.43%) Driving Licence
3 2 (5.71%) Management Information System
3 2 (5.71%) Self-Motivation
4 1 (2.86%) Analytical Mindset
4 1 (2.86%) CCTV
4 1 (2.86%) Greenfield Project
4 1 (2.86%) Product Ownership
Operating Systems
1 1 (2.86%) Linux
1 1 (2.86%) Unix
1 1 (2.86%) Windows
Processes & Methodologies
1 14 (40.00%) Continuous Improvement
2 8 (22.86%) ERP
2 8 (22.86%) Service Delivery
3 6 (17.14%) Break/Fix
3 6 (17.14%) Hardware Maintenance
4 5 (14.29%) Collaborative Culture
4 5 (14.29%) ITIL
5 4 (11.43%) Problem-Solving
6 3 (8.57%) AI
6 3 (8.57%) Conversational UI
6 3 (8.57%) SDLC
7 2 (5.71%) Data Management
7 2 (5.71%) Data Migration
7 2 (5.71%) Migration
7 2 (5.71%) Systems Analysis
7 2 (5.71%) Time Management
7 2 (5.71%) Validation
8 1 (2.86%) Agile
8 1 (2.86%) Project Management
8 1 (2.86%) Stakeholder Management
Programming Languages
1 2 (5.71%) SQL
Qualifications
1 6 (17.14%) CCNA
1 6 (17.14%) Cisco Certification
2 5 (14.29%) Degree
3 3 (8.57%) Security Cleared
Quality Assurance & Compliance
1 1 (2.86%) SLA
Vendors
1 9 (25.71%) Microsoft
2 6 (17.14%) Cisco
2 6 (17.14%) Meraki
3 5 (14.29%) Sage
4 3 (8.57%) PayPal
5 2 (5.71%) Oracle
5 2 (5.71%) SAP