Period
to 18 November 2017

The median annual salary for a Help Desk Support Analyst was £29,500 in advertised job vacancies in London during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Analyst
England > London
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 778 719 802
Rank change year-on-year -59 +83 -45
Permanent jobs requiring a Help Desk Support Analyst 66 126 114
As % of all permanent IT jobs advertised in London 0.088% 0.17% 0.13%
As % of the Job Titles category 0.093% 0.17% 0.13%
Number of salaries quoted 67 121 114
London median annual salary £29,500 £24,000 £26,000
Median salary % change year-on-year +22.92% -7.69% +4.00%
10th Percentile £21,150 £21,250 £21,250
90th Percentile £40,000 £37,500 £32,500
England median annual salary £23,000 £23,000 £22,500
% change year-on-year - +2.22% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 70770 72897 85692
% of permanent IT jobs with a recognized job title 94.34% 95.96% 96.00%
Number of salaries quoted 55623 62964 72725
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,000 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Help Desk Support Analyst
Job Vacancy Trend in London

Job postings that featured Help Desk Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Help Desk Support Analyst in London

Help Desk Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst in London.

Salary trend for Help Desk Support Analyst in London

Help Desk Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Help Desk Support Analyst in London over the 6 months to 18 November 2017.

Salary histogram for Help Desk Support Analyst in London

Help Desk Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the London region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +7 7 £27,500 +1.85% 2
West London +22 6 £37,500 +63.04% 1
North London +9 1 £22,250 -3.26%
South London -5 1 £26,000 +14.29%
Help Desk Support Analyst
England

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 18 November 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Help Desk Support Analyst in the job title.

1 46 (69.70%) Active Directory
2 43 (65.15%) Windows
3 39 (59.09%) Microsoft Office
4 33 (50.00%) Citrix
5 31 (46.97%) Microsoft
5 31 (46.97%) Windows 7
6 21 (31.82%) Law
7 17 (25.76%) Blackberry
8 14 (21.21%) VMware
9 13 (19.70%) Finance
9 13 (19.70%) Banking
10 12 (18.18%) Windows 10
11 11 (16.67%) iPad
12 10 (15.15%) Skype for Business
12 10 (15.15%) Bloomberg
12 10 (15.15%) Windows 8
12 10 (15.15%) Eikon
12 10 (15.15%) FactSet
12 10 (15.15%) Windows Server
13 8 (12.12%) Incident Management
14 7 (10.61%) German Language
14 7 (10.61%) Windows Server 2008
15 6 (9.09%) iPhone
15 6 (9.09%) Office 365
15 6 (9.09%) MS Exchange
15 6 (9.09%) ITIL
16 5 (7.58%) Cisco
16 5 (7.58%) Windows Server 2012
17 4 (6.06%) Remote Desktop
17 4 (6.06%) Virtual Servers

Help Desk Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (15.15%) Skype for Business
2 6 (9.09%) MS Exchange
3 2 (3.03%) SharePoint
4 1 (1.52%) Blackberry Enterprise Server
4 1 (1.52%) Exchange Server 2010
Applications
1 39 (59.09%) Microsoft Office
2 2 (3.03%) Microsoft Excel
3 1 (1.52%) Acrobat
3 1 (1.52%) Microsoft PowerPoint
3 1 (1.52%) MS Visio
Business Applications
1 10 (15.15%) Eikon
Cloud Services
1 6 (9.09%) Office 365
2 1 (1.52%) Amazon AWS
2 1 (1.52%) Microsoft Azure
2 1 (1.52%) SaaS
Communications & Networking
1 4 (6.06%) DHCP
1 4 (6.06%) Remote Desktop
1 4 (6.06%) TCP/IP
2 2 (3.03%) DNS
2 2 (3.03%) LAN
2 2 (3.03%) VPN
2 2 (3.03%) WAN
3 1 (1.52%) FTP
3 1 (1.52%) HTTP
3 1 (1.52%) VLAN
3 1 (1.52%) VoIP
Database & Business Intelligence
1 1 (1.52%) Big Data
1 1 (1.52%) MySQL
Development Applications
1 1 (1.52%) JIRA
General
1 21 (31.82%) Law
2 13 (19.70%) Banking
2 13 (19.70%) Finance
3 7 (10.61%) German Language
4 4 (6.06%) Legal
5 1 (1.52%) Back Office
5 1 (1.52%) French Language
5 1 (1.52%) Publishing
5 1 (1.52%) Retail
Libraries, Frameworks & Software Standards
1 2 (3.03%) COM
1 2 (3.03%) XML
2 1 (1.52%) PRADO
2 1 (1.52%) XSLT
Miscellaneous
1 17 (25.76%) Blackberry
2 11 (16.67%) iPad
3 6 (9.09%) iPhone
4 2 (3.03%) Analytical Skills
5 1 (1.52%) Derivative
5 1 (1.52%) Fintech
5 1 (1.52%) Management Information System
5 1 (1.52%) Social Media
5 1 (1.52%) Video Conferencing
Operating Systems
1 43 (65.15%) Windows
2 31 (46.97%) Windows 7
3 12 (18.18%) Windows 10
4 10 (15.15%) Windows 8
4 10 (15.15%) Windows Server
5 7 (10.61%) Windows Server 2008
6 5 (7.58%) Windows Server 2012
7 3 (4.55%) Windows XP
8 2 (3.03%) Android
8 2 (3.03%) Linux
8 2 (3.03%) Windows Server 2003
9 1 (1.52%) CentOS
Processes & Methodologies
1 8 (12.12%) Incident Management
2 6 (9.09%) ITIL
3 4 (6.06%) Runbook
4 2 (3.03%) Service Management
4 2 (3.03%) Time Management
5 1 (1.52%) Analytics
5 1 (1.52%) B2B
5 1 (1.52%) Change Control
5 1 (1.52%) Data Analytics
5 1 (1.52%) E-Commerce
5 1 (1.52%) Investment Management
5 1 (1.52%) ITIL V3
5 1 (1.52%) Service Delivery
Programming Languages
1 4 (6.06%) SQL
2 2 (3.03%) PowerShell
Qualifications
1 2 (3.03%) Degree
1 2 (3.03%) ITIL Foundation Certificate
2 1 (1.52%) ITIL Certification
2 1 (1.52%) MCDST
2 1 (1.52%) MCITP
2 1 (1.52%) MCP
2 1 (1.52%) MCSA
2 1 (1.52%) MCSE
2 1 (1.52%) Microsoft Certification
2 1 (1.52%) MOS
System Software
1 46 (69.70%) Active Directory
2 4 (6.06%) Virtual Servers
2 4 (6.06%) vSphere
3 3 (4.55%) VMware Infrastructure
4 1 (1.52%) Hyper-V
Vendors
1 33 (50.00%) Citrix
2 31 (46.97%) Microsoft
3 14 (21.21%) VMware
4 10 (15.15%) Bloomberg
4 10 (15.15%) FactSet
5 5 (7.58%) Cisco
6 4 (6.06%) Sophos
7 2 (3.03%) iManage
7 2 (3.03%) Salesforce.com
8 1 (1.52%) Adobe
8 1 (1.52%) Dell
8 1 (1.52%) HP
8 1 (1.52%) IBM
8 1 (1.52%) Intel
8 1 (1.52%) Interwoven
8 1 (1.52%) Red Hat
8 1 (1.52%) Splunk