Period
to 18 July 2018

The median annual salary for a Technical Support Analyst was £27,500 in advertised job vacancies in the Midlands during the 6 months to 18 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
England > Midlands
6 months to
18 Jul 2018
Same period 2017 Same period 2016
Rank 364 352 403
Rank change year-on-year -12 +51 -10
Permanent jobs requiring a Technical Support Analyst 24 41 30
As % of all permanent IT jobs advertised in the Midlands 0.17% 0.26% 0.16%
As % of the Job Titles category 0.17% 0.27% 0.16%
Number of salaries quoted 23 39 29
Midlands median annual salary £27,500 £25,500 £35,000
Median salary % change year-on-year +7.84% -27.14% +34.62%
10th Percentile £22,550 £20,750 £22,400
90th Percentile £41,400 £42,500 £61,250
England median annual salary £32,500 £27,500 £32,000
% change year-on-year +18.18% -14.06% -1.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 14,057 15,154 18,473
% of permanent IT jobs with a recognized job title 96.74% 96.87% 96.69%
Number of salaries quoted 11,273 12,639 14,756
Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,750 £24,250 £23,500
90th Percentile £65,000 £61,250 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Technical Support Analyst in the Midlands

Technical Support Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in the Midlands.

Salary trend for Technical Support Analyst in the Midlands

Technical Support Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Technical Support Analyst in the Midlands over the 6 months to 18 July 2018.

Salary histogram for Technical Support Analyst in the Midlands

Technical Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the Midlands region over the 6 months to 18 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +2 14 £26,500 +3.92% 3
East Midlands +5 10 £27,500 +10.00% 1
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 18 July 2018, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Technical Support Analyst in the job title.

1 15 (62.50%) Microsoft
2 12 (50.00%) SQL
3 11 (45.83%) Windows
4 9 (37.50%) SQL Server
5 8 (33.33%) Office 365
6 7 (29.17%) ITIL
7 6 (25.00%) Active Directory
7 6 (25.00%) VMware
7 6 (25.00%) Windows Server
8 5 (20.83%) LAN
9 4 (16.67%) ASP.NET
9 4 (16.67%) .NET
9 4 (16.67%) Cisco
9 4 (16.67%) VMware Infrastructure
10 3 (12.50%) X++
10 3 (12.50%) Degree
10 3 (12.50%) Fat Client
10 3 (12.50%) Windows 7
10 3 (12.50%) Windows Server 2012
10 3 (12.50%) Data Structures
10 3 (12.50%) Virtual Desktop
10 3 (12.50%) Problem-Solving
10 3 (12.50%) DNS
10 3 (12.50%) SSL
10 3 (12.50%) Microsoft Office
10 3 (12.50%) DHCP
10 3 (12.50%) SQL Server Reporting Services
10 3 (12.50%) Logistics
10 3 (12.50%) Dynamics AX
10 3 (12.50%) Firewall

Technical Support Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.33%) CMS
1 2 (8.33%) Exchange Server 2013
1 2 (8.33%) IIS
1 2 (8.33%) MS Exchange
Applications
1 3 (12.50%) Microsoft Office
Business Applications
1 3 (12.50%) Dynamics AX
2 2 (8.33%) Dynamics NAV
3 1 (4.17%) Maximo
3 1 (4.17%) Sage 200
Cloud Services
1 8 (33.33%) Office 365
2 2 (8.33%) G Suite
Communications & Networking
1 5 (20.83%) LAN
2 3 (12.50%) DHCP
2 3 (12.50%) DNS
2 3 (12.50%) Firewall
2 3 (12.50%) SSL
3 2 (8.33%) TCP/IP
4 1 (4.17%) Remote Desktop
4 1 (4.17%) SAN
4 1 (4.17%) VPN
4 1 (4.17%) WAN
4 1 (4.17%) Wireless
Database & Business Intelligence
1 9 (37.50%) SQL Server
2 3 (12.50%) SQL Server Reporting Services
3 1 (4.17%) SQL Server 2014
General
1 3 (12.50%) Finance
2 2 (8.33%) Marketing
2 2 (8.33%) Retail
3 1 (4.17%) Electronics
3 1 (4.17%) Law
Libraries, Frameworks & Software Standards
1 4 (16.67%) .NET
1 4 (16.67%) ASP.NET
Miscellaneous
1 3 (12.50%) Data Structures
1 3 (12.50%) Fat Client
1 3 (12.50%) Thin Client
2 2 (8.33%) Computer Science
2 2 (8.33%) Management Information System
3 1 (4.17%) Analytical Skills
3 1 (4.17%) Driving Licence
3 1 (4.17%) iPad
3 1 (4.17%) iPhone
3 1 (4.17%) Replication
3 1 (4.17%) Self-Motivation
3 1 (4.17%) Tandem
Operating Systems
1 11 (45.83%) Windows
2 6 (25.00%) Windows Server
3 3 (12.50%) Windows 7
3 3 (12.50%) Windows Server 2012
4 2 (8.33%) Linux
4 2 (8.33%) Windows Server 2008
5 1 (4.17%) Mac OS
5 1 (4.17%) Windows 10
Processes & Methodologies
1 7 (29.17%) ITIL
2 3 (12.50%) Logistics
2 3 (12.50%) Problem-Solving
3 2 (8.33%) Break/Fix
4 1 (4.17%) Analytical Thinking
4 1 (4.17%) API Integration
4 1 (4.17%) Business Continuity
4 1 (4.17%) Collaborative Working
4 1 (4.17%) Critical Thinking
4 1 (4.17%) Data Analysis
4 1 (4.17%) ERP
4 1 (4.17%) Information Security
4 1 (4.17%) Mobile Device Management
4 1 (4.17%) Software Testing
4 1 (4.17%) Task Automation
4 1 (4.17%) WFM
Programming Languages
1 12 (50.00%) SQL
2 3 (12.50%) X++
3 2 (8.33%) PowerShell
4 1 (4.17%) C#
4 1 (4.17%) VB.NET
4 1 (4.17%) VBScript
Qualifications
1 3 (12.50%) Degree
Quality Assurance & Compliance
1 1 (4.17%) ISO/IEC 27001
System Software
1 6 (25.00%) Active Directory
2 4 (16.67%) VMware Infrastructure
3 3 (12.50%) Virtual Desktop
4 1 (4.17%) Hyper-V
Vendors
1 15 (62.50%) Microsoft
2 6 (25.00%) VMware
3 4 (16.67%) Cisco
4 2 (8.33%) Avaya
5 1 (4.17%) EqualLogic
5 1 (4.17%) Genesys
5 1 (4.17%) IFS
5 1 (4.17%) Ivanti
5 1 (4.17%) Kaspersky
5 1 (4.17%) Oracle
5 1 (4.17%) Sage
5 1 (4.17%) Veeam