Period
to 18 December 2017

The median annual salary for a Technical Support Analyst was £25,500 in advertised job vacancies in the Midlands during the 6 months to 18 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
England > Midlands
6 months to
18 Dec 2017
Same period 2016 Same period 2015
Rank 351 377 375
Rank change year-on-year +26 -2 +3
Permanent jobs requiring a Technical Support Analyst 34 36 31
As % of all permanent IT jobs advertised in the Midlands 0.22% 0.21% 0.17%
As % of the Job Titles category 0.23% 0.21% 0.18%
Number of salaries quoted 31 35 23
Midlands median annual salary £25,500 £25,000 £26,000
Median salary % change year-on-year +2.00% -3.85% -7.14%
10th Percentile £19,250 £21,000 £20,380
90th Percentile £46,125 £38,750 £43,543
England median annual salary £29,000 £30,000 £27,500
% change year-on-year -3.33% +9.09% -15.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 14876 16890 17382
% of permanent IT jobs with a recognized job title 96.92% 96.82% 97.01%
Number of salaries quoted 12191 13431 14287
Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,750 £23,750
90th Percentile £63,750 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Technical Support Analyst in the Midlands

Technical Support Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in the Midlands.

Salary trend for Technical Support Analyst in the Midlands

Technical Support Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Technical Support Analyst in the Midlands over the 6 months to 18 December 2017.

Salary histogram for Technical Support Analyst in the Midlands

Technical Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the Midlands region over the 6 months to 18 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +17 26 £25,750 +9.57%
East Midlands +10 8 £20,500 -24.07%
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 18 December 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Midlands region featuring Technical Support Analyst in the job title.

1 25 (73.53%) Windows
2 22 (64.71%) Microsoft
3 13 (38.24%) SQL
4 11 (32.35%) SQL Server
5 9 (26.47%) VMware
6 8 (23.53%) Windows Server
7 7 (20.59%) Windows XP
7 7 (20.59%) VMware Infrastructure
7 7 (20.59%) Windows Server 2008
8 6 (17.65%) SQL Server 2008
8 6 (17.65%) Retail
8 6 (17.65%) Active Directory
8 6 (17.65%) SQL Server 2012
8 6 (17.65%) Windows Server 2012
9 5 (14.71%) CESG Certified Professional
9 5 (14.71%) Cybersecurity
9 5 (14.71%) Data Centre
9 5 (14.71%) Ticket Management
9 5 (14.71%) Windows 10
9 5 (14.71%) GDPR
9 5 (14.71%) Cyber Essentials
9 5 (14.71%) IT Strategy
9 5 (14.71%) CISSP
9 5 (14.71%) IIS
9 5 (14.71%) Microsoft Office
9 5 (14.71%) ITIL
9 5 (14.71%) Linux
9 5 (14.71%) CISM
9 5 (14.71%) Windows Server 2003
9 5 (14.71%) Internet

Technical Support Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (14.71%) IIS
2 3 (8.82%) Gentran
2 3 (8.82%) MS Exchange
3 1 (2.94%) Apache
3 1 (2.94%) Confluence
3 1 (2.94%) JBoss
3 1 (2.94%) nginx
3 1 (2.94%) SharePoint
Applications
1 5 (14.71%) Microsoft Office
Business Applications
1 2 (5.88%) Dynamics AX
2 1 (2.94%) Dynamics NAV
Cloud Services
1 3 (8.82%) Office 365
2 2 (5.88%) Dynamics 365
3 1 (2.94%) Microsoft Azure
3 1 (2.94%) SaaS
Communications & Networking
1 5 (14.71%) Internet
2 3 (8.82%) DNS
3 2 (5.88%) DHCP
3 2 (5.88%) Firewall
3 2 (5.88%) Structured Cabling
3 2 (5.88%) VPN
4 1 (2.94%) Cisco Nexus
4 1 (2.94%) Fibre Channel
4 1 (2.94%) FTP
4 1 (2.94%) SAN
4 1 (2.94%) TCP/IP
4 1 (2.94%) VoIP
4 1 (2.94%) Wi-Fi
Database & Business Intelligence
1 11 (32.35%) SQL Server
2 6 (17.65%) SQL Server 2008
2 6 (17.65%) SQL Server 2012
3 5 (14.71%) SQL Server 2000
3 5 (14.71%) SQL Server 2005
4 1 (2.94%) Oracle Database
4 1 (2.94%) SQL Server 2014
4 1 (2.94%) SQL Server Analysis Services
4 1 (2.94%) SQL Server Reporting Services
Development Applications
1 1 (2.94%) JIRA
General
1 6 (17.65%) Retail
2 4 (11.76%) Finance
3 3 (8.82%) Marketing
4 2 (5.88%) Manufacturing
5 1 (2.94%) Advertising
Miscellaneous
1 5 (14.71%) Data Centre
2 4 (11.76%) Clustering
3 2 (5.88%) Enterprise Storage
3 2 (5.88%) Fat Client
3 2 (5.88%) Thin Client
4 1 (2.94%) Linux Command Line
4 1 (2.94%) PKI
Operating Systems
1 25 (73.53%) Windows
2 8 (23.53%) Windows Server
3 7 (20.59%) Windows Server 2008
3 7 (20.59%) Windows XP
4 6 (17.65%) Windows Server 2012
5 5 (14.71%) Linux
5 5 (14.71%) Windows 10
5 5 (14.71%) Windows Server 2003
5 5 (14.71%) Windows Vista
6 3 (8.82%) Windows 7
7 1 (2.94%) CentOS
7 1 (2.94%) Debian
7 1 (2.94%) Fedora
7 1 (2.94%) Mac OS X
7 1 (2.94%) SUSE
7 1 (2.94%) Ubuntu
7 1 (2.94%) Unix
7 1 (2.94%) Windows 8
Processes & Methodologies
1 5 (14.71%) Agile Software Development
1 5 (14.71%) Cybersecurity
1 5 (14.71%) IT Strategy
1 5 (14.71%) ITIL
1 5 (14.71%) Problem Management
1 5 (14.71%) Stakeholder Management
1 5 (14.71%) Ticket Management
2 4 (11.76%) Load Balancing
3 3 (8.82%) Business Continuity
3 3 (8.82%) Customer Requirements
3 3 (8.82%) Data Management
3 3 (8.82%) Data Security
3 3 (8.82%) Document Management
3 3 (8.82%) Incident Management
3 3 (8.82%) IT Governance
4 2 (5.88%) Change Management
4 2 (5.88%) Data Protection
4 2 (5.88%) ERP
4 2 (5.88%) Time Management
5 1 (2.94%) Matrix Management
Programming Languages
1 13 (38.24%) SQL
2 2 (5.88%) X++
3 1 (2.94%) Bash Shell
3 1 (2.94%) PowerShell
Qualifications
1 5 (14.71%) CESG Certified Professional
1 5 (14.71%) CISM
1 5 (14.71%) CISSP
1 5 (14.71%) SC Cleared
1 5 (14.71%) Security Cleared
2 2 (5.88%) MCP
3 1 (2.94%) Degree
3 1 (2.94%) MCITP
3 1 (2.94%) MCSA
3 1 (2.94%) MCSE
3 1 (2.94%) Microsoft Certification
Quality Assurance & Compliance
1 5 (14.71%) Cyber Essentials
1 5 (14.71%) GDPR
2 2 (5.88%) BS25999
2 2 (5.88%) ISO/IEC 20000
2 2 (5.88%) ISO/IEC 27001
2 2 (5.88%) SLA
System Software
1 7 (20.59%) VMware Infrastructure
2 6 (17.65%) Active Directory
3 2 (5.88%) BitLocker
3 2 (5.88%) Hyper-V
3 2 (5.88%) Virtual Desktop
3 2 (5.88%) XenApp
3 2 (5.88%) XenDesktop
4 1 (2.94%) Microsoft Virtual Server
4 1 (2.94%) Postfix
4 1 (2.94%) Virtual Servers
Systems Management
1 4 (11.76%) Microsoft Clustering
2 2 (5.88%) Control-M
3 1 (2.94%) Backup Exec
3 1 (2.94%) Nagios
3 1 (2.94%) PowerCLI
3 1 (2.94%) SCCM
3 1 (2.94%) Simpana
3 1 (2.94%) WSUS
Vendors
1 22 (64.71%) Microsoft
2 9 (26.47%) VMware
3 4 (11.76%) Citrix
3 4 (11.76%) NetApp
4 3 (8.82%) Kofax
5 2 (5.88%) Becrypt
5 2 (5.88%) BMC
5 2 (5.88%) Cisco
5 2 (5.88%) Dell
5 2 (5.88%) EqualLogic
5 2 (5.88%) Wyse
6 1 (2.94%) CommVault
6 1 (2.94%) EMC
6 1 (2.94%) F5
6 1 (2.94%) IBM
6 1 (2.94%) Nimble Storage
6 1 (2.94%) Oracle
6 1 (2.94%) Red Hat
6 1 (2.94%) SolarWinds
6 1 (2.94%) Veeam