1st Line Support Technician Job Trends in the North of England

First Line Support Technician
England > North of England

The median First Line Support Technician salary in the North of England is £24,750 per year, according to job vacancies posted during the 6 months leading to 27 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Dec 2025
Same period 2024 Same period 2023
Rank 265 286 270
Rank change year-on-year +21 -16 +154
Permanent jobs requiring a 1st Line Support Technician 9 6 1
As % of all permanent jobs in the North of England 0.084% 0.063% 0.013%
As % of the Job Titles category 0.095% 0.067% 0.014%
Number of salaries quoted 9 0 1
10th Percentile - - -
25th Percentile £24,625 - £25,500
Median annual salary (50th Percentile) £24,750 - £26,000
Median % change year-on-year - - +2.97%
75th Percentile £25,000 - £26,500
90th Percentile £25,200 - -
England median annual salary £25,500 £27,000 £24,000
% change year-on-year -5.56% +12.50% -1.03%

All Permanent IT Job Vacancies
North of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 9,493 9,022 7,272
% of permanent jobs with a recognized job title 88.51% 94.37% 95.95%
Number of salaries quoted 5,470 4,342 5,716
10th Percentile £28,000 £31,250 £29,000
25th Percentile £32,500 £40,000 £38,591
Median annual salary (50th Percentile) £50,000 £50,055 £51,500
Median % change year-on-year -0.11% -2.81% -1.90%
75th Percentile £66,162 £67,500 £67,500
90th Percentile £81,289 £80,000 £82,500
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -0.83%

1st Line Support Technician
Job Vacancy Trend in the North of England

Historical trend showing the proportion of permanent IT job postings featuring '1st Line Support Technician' in the job title relative to all permanent IT jobs advertised in the North of England.

1st Line Support Technician job vacancy trend in the North of England

1st Line Support Technician
Salary Trend in the North of England

Salary distribution trend for 1st Line Support Technician job vacancies in the North of England.

Salary distribution trend for 1st Line Support Technician job vacancies in the North of England

1st Line Support Technician
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the North of England region over the 6 months to 27 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West - 6 £24,750 -
Yorkshire 0 3 £25,000 -
1st Line Support Technician
England

1st Line Support Technician Skill Set
Top 20 Co-Occurring Skills & Capabilities in the North of England

For the 6 months to 27 December 2025, 1st Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 1st Line Support Technician in the job title.

1 5 (55.56%) CRM
1 5 (55.56%) Customer Service
1 5 (55.56%) Customer-Centricity
1 5 (55.56%) Problem-Solving
1 5 (55.56%) Service Delivery
1 5 (55.56%) Time Management
2 3 (33.33%) Active Directory
2 3 (33.33%) Hyper-V
2 3 (33.33%) Linux
2 3 (33.33%) Mac OS
2 3 (33.33%) Mathematics
2 3 (33.33%) Microsoft
2 3 (33.33%) Microsoft 365
2 3 (33.33%) Microsoft Exchange
2 3 (33.33%) Microsoft Office
2 3 (33.33%) VMware
2 3 (33.33%) VMware Infrastructure
2 3 (33.33%) VoIP
2 3 (33.33%) Windows
2 3 (33.33%) Windows Server

1st Line Support Technician Skill Set
Co-Occurring Skills & Capabilities in the North of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (33.33%) Microsoft Exchange
Applications
1 3 (33.33%) Microsoft Office
Cloud Services
1 3 (33.33%) Microsoft 365
Communications & Networking
1 3 (33.33%) VoIP
General
1 8 (88.89%) Social Skills
2 5 (55.56%) Pharmaceutical
Miscellaneous
1 5 (55.56%) EPoS
2 3 (33.33%) Driving Licence
2 3 (33.33%) Self-Motivation
Operating Systems
1 3 (33.33%) Linux
1 3 (33.33%) Mac OS
1 3 (33.33%) Windows
1 3 (33.33%) Windows Server
Processes & Methodologies
1 5 (55.56%) CRM
1 5 (55.56%) Customer Service
1 5 (55.56%) Customer-Centricity
1 5 (55.56%) Problem-Solving
1 5 (55.56%) Service Delivery
1 5 (55.56%) Time Management
2 3 (33.33%) Mathematics
System Software
1 3 (33.33%) Active Directory
1 3 (33.33%) Hyper-V
1 3 (33.33%) VMware Infrastructure
Vendors
1 3 (33.33%) Microsoft
1 3 (33.33%) VMware