Service Delivery Job Trends in the North of England

Service Delivery
England > North of England

The table below provides summary statistics and salary benchmarking for jobs advertised in the North of England requiring Service Delivery skills. It covers permanent job vacancies from the 6 months leading up to 18 February 2026, with comparisons to the same periods in the previous two years.

6 months to
18 Feb 2026
Same period 2025 Same period 2024
Rank 88 29 115
Rank change year-on-year -59 +86 -3
Permanent jobs citing Service Delivery 259 496 283
As % of all permanent jobs in the North of England 2.04% 6.31% 2.27%
As % of the Processes & Methodologies category 2.64% 6.80% 2.63%
Number of salaries quoted 203 144 214
10th Percentile £26,500 £30,000 £26,125
25th Percentile £33,000 £40,000 £36,750
Median annual salary (50th Percentile) £46,000 £50,000 £47,750
Median % change year-on-year -8.00% +4.71% +11.70%
75th Percentile £61,250 £61,563 £65,000
90th Percentile £69,250 £71,250 £79,250
England median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -

All Process & Methodology Skills
North of England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the North of England.

Permanent vacancies with a requirement for process or methodology skills 9,814 7,291 10,773
As % of all permanent jobs advertised in the North of England 77.24% 92.81% 86.37%
Number of salaries quoted 5,536 3,434 8,760
10th Percentile £28,250 £31,250 £27,500
25th Percentile £35,000 £40,330 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -6.46%
75th Percentile £67,500 £70,000 £66,250
90th Percentile £83,750 £84,100 £80,435
England median annual salary £55,000 £62,500 £55,000
% change year-on-year -12.00% +13.64% -12.00%

Service Delivery
Job Vacancy Trend in the North of England

Historical trend showing the proportion of permanent IT job postings citing Service Delivery relative to all permanent IT jobs advertised in the North of England.

Service Delivery job vacancy trend in the North of England

Service Delivery
Salary Trend in the North of England

Salary distribution trend for jobs in the North of England citing Service Delivery.

Salary distribution trend for jobs in the North of England citing Service Delivery

Service Delivery
Salary Histogram in the North of England

Salary distribution for jobs citing Service Delivery in the North of England over the 6 months to 18 February 2026.

Salary histogram for Service Delivery in the North of England

Service Delivery
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the North of England region over the 6 months to 18 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -51 149 £42,500 -15.00% 55
Yorkshire -21 86 £46,000 -12.38% 25
North East -36 24 £55,000 +10.00% 5
Service Delivery
England

Service Delivery
Co-Occurring Skills & Capabilities in the North of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 19 (7.34%) Microsoft Exchange
2 10 (3.86%) SharePoint
3 3 (1.16%) Confluence
4 2 (0.77%) CMS
4 2 (0.77%) IIS
5 1 (0.39%) WordPress
Applications
1 16 (6.18%) Microsoft Excel
2 11 (4.25%) Microsoft Office
3 8 (3.09%) Microsoft PowerPoint
4 1 (0.39%) Chatbot
Business Applications
1 9 (3.47%) SAP HR
2 2 (0.77%) Dynamics CRM
3 1 (0.39%) C-CURE
3 1 (0.39%) SAP S/4HANA
Cloud Services
1 64 (24.71%) Microsoft 365
2 45 (17.37%) Azure
3 20 (7.72%) Entra ID
4 12 (4.63%) AWS
5 9 (3.47%) Azure Sentinel
5 9 (3.47%) Power Platform
6 7 (2.70%) IaaS
7 6 (2.32%) OCI
8 5 (1.93%) Power Automate
9 3 (1.16%) Cloud Computing
9 3 (1.16%) GitHub
9 3 (1.16%) SaaS
10 2 (0.77%) Amazon EKS
10 2 (0.77%) Azure AKS
10 2 (0.77%) Azure DevOps
10 2 (0.77%) GCP
10 2 (0.77%) GitHub Actions
10 2 (0.77%) Google Workspace
10 2 (0.77%) PaaS
10 2 (0.77%) PowerApps
Communications & Networking
1 24 (9.27%) DHCP
1 24 (9.27%) DNS
2 22 (8.49%) LAN
2 22 (8.49%) VPN
3 20 (7.72%) Firewall
3 20 (7.72%) TCP/IP
4 19 (7.34%) VLAN
4 19 (7.34%) WAN
5 12 (4.63%) Wi-Fi
6 5 (1.93%) SSL
7 4 (1.54%) Asterisk PBX
7 4 (1.54%) BGP
7 4 (1.54%) MPLS
7 4 (1.54%) SD-WAN
7 4 (1.54%) Software-Defined Networking
7 4 (1.54%) VoIP
7 4 (1.54%) VPLS
8 2 (0.77%) NAS
8 2 (0.77%) SAN
9 1 (0.39%) 4G
Database & Business Intelligence
1 7 (2.70%) Power BI
2 4 (1.54%) Relational Database
3 3 (1.16%) MySQL
3 3 (1.16%) RDBMS
4 2 (0.77%) Amazon RDS
4 2 (0.77%) Power Query
5 1 (0.39%) BusinessObjects
5 1 (0.39%) Data Mining
Development Applications
1 15 (5.79%) JIRA
2 6 (2.32%) GitLab
General
1 106 (40.93%) Social Skills
2 33 (12.74%) Finance
3 24 (9.27%) Law
3 24 (9.27%) Telecoms
4 21 (8.11%) Analytical Skills
5 20 (7.72%) Military
6 18 (6.95%) Public Sector
7 14 (5.41%) Legal
8 12 (4.63%) Marketing
9 11 (4.25%) Organisational Skills
9 11 (4.25%) Retail
10 9 (3.47%) German Language
10 9 (3.47%) Local Government
11 7 (2.70%) Fire and Rescue
12 6 (2.32%) Advertising
12 6 (2.32%) Health Technology
12 6 (2.32%) Pharmaceutical
13 5 (1.93%) Inclusion and Diversity
14 3 (1.16%) Influencing Skills
14 3 (1.16%) Manufacturing
Job Titles
1 33 (12.74%) IT Support
2 31 (11.97%) Service Manager
3 29 (11.20%) Senior
4 28 (10.81%) IT Manager
5 26 (10.04%) Delivery Manager
6 22 (8.49%) Support Engineer
7 20 (7.72%) Analyst
7 20 (7.72%) Support Technician
8 17 (6.56%) Service Delivery Manager
9 16 (6.18%) IT Engineer
9 16 (6.18%) IT Support Engineer
10 14 (5.41%) Infrastructure Manager
11 13 (5.02%) IT Infrastructure Manager
12 11 (4.25%) Help Desk Manager
12 11 (4.25%) Senior Manager
13 10 (3.86%) IT Analyst
14 9 (3.47%) 1st/2nd Line Support
14 9 (3.47%) 2nd Line Support
14 9 (3.47%) HR Advisor
14 9 (3.47%) Senior Delivery Manager
Libraries, Frameworks & Software Standards
1 5 (1.93%) .NET
2 4 (1.54%) CSS
2 4 (1.54%) HTML
2 4 (1.54%) OpenTelemetry
3 3 (1.16%) FHIR
3 3 (1.16%) JSON
3 3 (1.16%) REST
4 2 (0.77%) Software Packaging
5 1 (0.39%) Microsoft Graph
Miscellaneous
1 36 (13.90%) Driving Licence
2 31 (11.97%) Onboarding
3 14 (5.41%) Data Centre
4 10 (3.86%) Self-Motivation
5 8 (3.09%) Management Information System
6 7 (2.70%) Replication
7 6 (2.32%) CCTV
8 5 (1.93%) EPoS
9 4 (1.54%) CMDB
9 4 (1.54%) NHS
9 4 (1.54%) PKI
9 4 (1.54%) Product Ownership
10 3 (1.16%) Algorithms
10 3 (1.16%) Cloud Native
11 2 (0.77%) Analytical Mindset
11 2 (0.77%) Cyberattack
11 2 (0.77%) Data Structures
11 2 (0.77%) Enterprise Software
11 2 (0.77%) Mobile App
11 2 (0.77%) Virtual Team
Operating Systems
1 54 (20.85%) Windows
2 36 (13.90%) Windows Server
3 21 (8.11%) Android
4 14 (5.41%) Linux
5 13 (5.02%) Apple iOS
6 12 (4.63%) Windows 10
7 3 (1.16%) Mac OS
8 2 (0.77%) Debian
8 2 (0.77%) Ubuntu
8 2 (0.77%) Windows 7
Processes & Methodologies
1 70 (27.03%) Problem-Solving
2 60 (23.17%) Customer Service
3 59 (22.78%) ITIL
4 58 (22.39%) Continuous Improvement
5 42 (16.22%) Service Management
6 38 (14.67%) Cybersecurity
7 34 (13.13%) Stakeholder Management
8 33 (12.74%) ITSM
9 28 (10.81%) Process Improvement
10 26 (10.04%) Stakeholder Engagement
11 24 (9.27%) Coaching
11 24 (9.27%) Collaborative Working
12 19 (7.34%) CRM
13 18 (6.95%) User Experience
14 17 (6.56%) Time Management
15 16 (6.18%) IT Strategy
15 16 (6.18%) Mentoring
16 15 (5.79%) Agile
17 14 (5.41%) Case Management
17 14 (5.41%) Problem Management
Programming Languages
1 14 (5.41%) PowerShell
2 12 (4.63%) SQL
3 6 (2.32%) JavaScript
4 3 (1.16%) Python
5 2 (0.77%) C#
5 2 (0.77%) COBOL
6 1 (0.39%) VBA
Qualifications
1 28 (10.81%) Degree
2 19 (7.34%) DBS Check
3 13 (5.02%) ITIL Certification
3 13 (5.02%) Security Cleared
4 9 (3.47%) CCNA
4 9 (3.47%) Cisco Certification
4 9 (3.47%) Network+ Certification
5 7 (2.70%) SC Cleared
6 5 (1.93%) ITIL Foundation Certificate
6 5 (1.93%) Microsoft Certified Professional
7 4 (1.54%) A+ Certification
7 4 (1.54%) DV Cleared
7 4 (1.54%) Microsoft Certification
8 1 (0.39%) ACSP
8 1 (0.39%) Azure Certification
8 1 (0.39%) CompTIA Security+
8 1 (0.39%) Computer Science Degree
8 1 (0.39%) HNC
8 1 (0.39%) SAP Certification
Quality Assurance & Compliance
1 20 (7.72%) Cyber Essentials
2 12 (4.63%) SLA
3 10 (3.86%) ISO/IEC 27001
4 9 (3.47%) Accessibility
5 6 (2.32%) Data Quality
5 6 (2.32%) NIST
6 5 (1.93%) ISO 14001
6 5 (1.93%) NEBOSH
7 4 (1.54%) GDPR
8 3 (1.16%) HL7
9 2 (0.77%) GRC
9 2 (0.77%) PCI DSS
9 2 (0.77%) QA
9 2 (0.77%) SOC 2
10 1 (0.39%) ISO 22301
10 1 (0.39%) ISO/IEC 20000
System Software
1 46 (17.76%) Active Directory
2 14 (5.41%) VMware Infrastructure
3 9 (3.47%) Hyper-V
4 5 (1.93%) Firmware
5 4 (1.54%) VMware ESXi
5 4 (1.54%) VMware NSX
5 4 (1.54%) vSphere
6 2 (0.77%) Virtual Desktop
7 1 (0.39%) Virtual Machines
Systems Management
1 19 (7.34%) Microsoft Intune
2 6 (2.32%) Ansible
2 6 (2.32%) WSUS
3 5 (1.93%) Autotask
4 4 (1.54%) Active Directory Federation Services
5 2 (0.77%) Kubernetes
5 2 (0.77%) Terraform
5 2 (0.77%) VxRail
6 1 (0.39%) FortiGate
6 1 (0.39%) Jamf Pro
Vendors
1 77 (29.73%) Microsoft
2 30 (11.58%) ServiceNow
3 19 (7.34%) VMware
4 12 (4.63%) SAP
5 9 (3.47%) Salesforce
5 9 (3.47%) Veeam
5 9 (3.47%) Workday
6 7 (2.70%) Cisco
6 7 (2.70%) Freshdesk
7 6 (2.32%) Xero
8 5 (1.93%) Oracle
9 4 (1.54%) Splunk
10 3 (1.16%) Meraki
11 2 (0.77%) Apple
11 2 (0.77%) Commvault
11 2 (0.77%) Dell
11 2 (0.77%) Google
11 2 (0.77%) HP
11 2 (0.77%) Tenable
11 2 (0.77%) Zerto