Service Desk Engineer Jobs in the North of England

Service Desk Engineer
England > North of England

The median Service Desk Engineer salary in the North of England is £26,000 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 360 402 417
Rank change year-on-year +42 +15 -86
Permanent jobs requiring a Service Desk Engineer 19 31 27
As % of all permanent jobs advertised in the North of England 0.11% 0.18% 0.15%
As % of the Job Titles category 0.11% 0.20% 0.16%
Number of salaries quoted 18 31 24
10th Percentile £23,500 £21,250 £21,575
25th Percentile £25,500 £26,250 £23,875
Median annual salary (50th Percentile) £26,000 £27,500 £26,000
Median % change year-on-year -5.45% +5.77% +18.18%
75th Percentile £32,125 £33,125 £30,000
90th Percentile £40,525 £38,750 £32,138
England median annual salary £29,500 £28,000 £28,000
% change year-on-year +5.36% - +12.00%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 16,575 15,385 17,253
% of permanent jobs with a recognized job title 94.90% 89.35% 96.13%
Number of salaries quoted 12,832 8,143 10,931
10th Percentile £27,250 £30,500 £27,875
25th Percentile £36,250 £39,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £69,000 £65,000
90th Percentile £78,750 £81,250 £80,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Service Desk Engineer
Job Vacancy Trend in the North of England

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Desk Engineer in the North of England

Service Desk Engineer
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Service Desk Engineer in the North of England.

Salary trend for Service Desk Engineer in the North of England

Service Desk Engineer
Salary Histogram in the North of England

Salary distribution for jobs citing Service Desk Engineer in the North of England over the 6 months to 9 May 2024.

Salary histogram for Service Desk Engineer in the North of England

Service Desk Engineer
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the North of England region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +17 14 £26,000 -25.71% 2
Yorkshire +77 4 £31,250 +13.64% 7
North East -6 1 £30,000 - 4
Service Desk Engineer
England

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 9 May 2024, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring Service Desk Engineer in the job title.

1 18 (94.74%) Social Skills
2 13 (68.42%) Active Directory
2 13 (68.42%) Microsoft 365
3 12 (63.16%) Customer Service
4 11 (57.89%) SLA
5 9 (47.37%) Service Management
5 9 (47.37%) Analytical Skills
5 9 (47.37%) Law
6 7 (36.84%) Microsoft
7 5 (26.32%) Windows
8 4 (21.05%) VMware
8 4 (21.05%) Windows Server
9 3 (15.79%) VMware Infrastructure
9 3 (15.79%) ITIL
9 3 (15.79%) Microsoft Exchange
9 3 (15.79%) Firewall
10 2 (10.53%) Apple
10 2 (10.53%) VoIP
10 2 (10.53%) Microsoft Office
10 2 (10.53%) VPN
10 2 (10.53%) Hyper-V
10 2 (10.53%) Azure
10 2 (10.53%) Problem-Solving
10 2 (10.53%) Public Sector
10 2 (10.53%) Continuous Improvement
11 1 (5.26%) Project Delivery
11 1 (5.26%) Windows Server 2019
11 1 (5.26%) Infrastructure Engineering
11 1 (5.26%) WeChat
11 1 (5.26%) Onboarding

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (15.79%) Microsoft Exchange
Applications
1 2 (10.53%) Microsoft Office
Cloud Services
1 13 (68.42%) Microsoft 365
2 2 (10.53%) Azure
3 1 (5.26%) Entra ID
3 1 (5.26%) SaaS
3 1 (5.26%) WeChat
Communications & Networking
1 3 (15.79%) Firewall
2 2 (10.53%) VoIP
2 2 (10.53%) VPN
3 1 (5.26%) DHCP
3 1 (5.26%) DNS
3 1 (5.26%) NAS
3 1 (5.26%) Remote Desktop
3 1 (5.26%) SAN
3 1 (5.26%) TCP/IP
3 1 (5.26%) VLAN
Database & Business Intelligence
1 1 (5.26%) MySQL
1 1 (5.26%) SQL Server
General
1 18 (94.74%) Social Skills
2 9 (47.37%) Analytical Skills
2 9 (47.37%) Law
3 2 (10.53%) Public Sector
4 1 (5.26%) Finance
4 1 (5.26%) Manufacturing
4 1 (5.26%) Marketing
Miscellaneous
1 1 (5.26%) Client/Server
1 1 (5.26%) Management Information System
1 1 (5.26%) NHS
1 1 (5.26%) Onboarding
1 1 (5.26%) Self-Motivation
Operating Systems
1 5 (26.32%) Windows
2 4 (21.05%) Windows Server
3 1 (5.26%) Android
3 1 (5.26%) VMS
3 1 (5.26%) Windows 10
3 1 (5.26%) Windows 7
3 1 (5.26%) Windows Server 2012
3 1 (5.26%) Windows Server 2019
Processes & Methodologies
1 12 (63.16%) Customer Service
2 9 (47.37%) Service Management
3 3 (15.79%) ITIL
4 2 (10.53%) Continuous Improvement
4 2 (10.53%) Problem-Solving
5 1 (5.26%) Asset Management
5 1 (5.26%) Break/Fix
5 1 (5.26%) Change Management
5 1 (5.26%) Cloud Operations
5 1 (5.26%) Collaborative Working
5 1 (5.26%) Computer Science
5 1 (5.26%) Customer Experience
5 1 (5.26%) Infrastructure Engineering
5 1 (5.26%) Mentoring
5 1 (5.26%) Proactive Monitoring
5 1 (5.26%) Project Delivery
5 1 (5.26%) Security Patching
5 1 (5.26%) Service Delivery
5 1 (5.26%) Software Licensing
5 1 (5.26%) Virtual Environments
Programming Languages
1 1 (5.26%) SQL
Qualifications
1 1 (5.26%) Computer Science Degree
1 1 (5.26%) Degree
Quality Assurance & Compliance
1 11 (57.89%) SLA
System Software
1 13 (68.42%) Active Directory
2 3 (15.79%) VMware Infrastructure
3 2 (10.53%) Hyper-V
Systems Management
1 1 (5.26%) FortiGate
1 1 (5.26%) Microsoft Intune
1 1 (5.26%) N-central
1 1 (5.26%) Systems Management Server (SMS)
Vendors
1 7 (36.84%) Microsoft
2 4 (21.05%) VMware
3 2 (10.53%) Apple
4 1 (5.26%) Avaya
4 1 (5.26%) Citrix
4 1 (5.26%) Dell
4 1 (5.26%) ServiceNow
4 1 (5.26%) SonicWALL
4 1 (5.26%) Verint