Period
to 20 November 2018

The median annual salary for a 3rd Line Support Engineer was £35,000 in advertised job vacancies in the North West during the 6 months to 20 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Engineer
England > North West
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 312 304 331
Rank change year-on-year -8 +27 -23
Permanent jobs requiring a 3rd Line Support Engineer 49 69 38
As % of all permanent IT jobs advertised in the North West 0.42% 0.52% 0.31%
As % of the Job Titles category 0.43% 0.54% 0.32%
Number of salaries quoted 45 63 36
North West median annual salary £35,000 £34,500 £32,500
Median salary % change year-on-year +1.45% +6.15% -12.16%
10th Percentile £27,500 £28,100 £29,250
90th Percentile £44,500 £44,500 £50,000
England median annual salary £36,250 £37,500 £35,000
% change year-on-year -3.33% +7.14% -6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,364 12,811 11,920
% of permanent IT jobs with a recognized job title 96.55% 96.62% 96.96%
Number of salaries quoted 9,234 10,268 10,036
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,000 £25,000 £25,000
90th Percentile £70,000 £65,000 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

3rd Line Support Engineer
Job Vacancy Trend in the North West

Job postings that featured 3rd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 3rd Line Support Engineer in the North West

3rd Line Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Engineer in the North West.

Salary trend for 3rd Line Support Engineer in the North West

3rd Line Support Engineer
Salary Histogram in the North West

The salary distribution of IT jobs citing 3rd Line Support Engineer in the North West over the 6 months to 20 November 2018.

Salary histogram for 3rd Line Support Engineer in the North West

3rd Line Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the North West region over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -3 25 £37,500 - 6
Cheshire +30 17 £32,500 -4.41%
Merseyside +5 4 £35,000 -11.39% 1
Lancashire +7 3 £31,000 +8.77%
3rd Line Support Engineer
England

3rd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 November 2018, 3rd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 3rd Line Support Engineer in the job title.

1 38 (77.55%) Windows
2 34 (69.39%) VMware
3 32 (65.31%) Active Directory
4 29 (59.18%) Windows Server
5 25 (51.02%) Windows Server 2012
6 22 (44.90%) Office 365
7 21 (42.86%) Windows Server 2008
8 19 (38.78%) Microsoft
9 18 (36.73%) DNS
9 18 (36.73%) Hyper-V
10 17 (34.69%) DHCP
11 16 (32.65%) VMware Infrastructure
12 13 (26.53%) Cisco
12 13 (26.53%) SAN
13 11 (22.45%) ITIL
14 10 (20.41%) SQL
14 10 (20.41%) SharePoint
14 10 (20.41%) TCP/IP
14 10 (20.41%) LAN
14 10 (20.41%) WAN
14 10 (20.41%) Self-Motivation
15 9 (18.37%) Windows 10
15 9 (18.37%) vSphere
15 9 (18.37%) MS Exchange
15 9 (18.37%) SQL Server
15 9 (18.37%) Web Services
15 9 (18.37%) Terminal Services
15 9 (18.37%) Microsoft Certification
16 8 (16.33%) Windows 7
17 7 (14.29%) Firewall

3rd Line Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (20.41%) SharePoint
2 9 (18.37%) MS Exchange
3 7 (14.29%) SharePoint 2013
4 3 (6.12%) Exchange Server 2013
4 3 (6.12%) IIS
5 2 (4.08%) Exchange Server 2010
5 2 (4.08%) nginx
5 2 (4.08%) Tomcat
6 1 (2.04%) Exchange Server 2007
Applications
1 2 (4.08%) AutoCAD
2 1 (2.04%) Microsoft Office
Business Applications
1 1 (2.04%) Pegasus Opera
Cloud Services
1 22 (44.90%) Office 365
2 6 (12.24%) IaaS
3 5 (10.20%) Microsoft Azure
4 2 (4.08%) Google Drive
Communications & Networking
1 18 (36.73%) DNS
2 17 (34.69%) DHCP
3 13 (26.53%) SAN
4 10 (20.41%) LAN
4 10 (20.41%) TCP/IP
4 10 (20.41%) WAN
5 7 (14.29%) Firewall
6 5 (10.20%) Wireless
7 3 (6.12%) VPN
8 2 (4.08%) HTTP
8 2 (4.08%) NetScaler
8 2 (4.08%) SSH
8 2 (4.08%) VLAN
8 2 (4.08%) VoIP
8 2 (4.08%) Wi-Fi
9 1 (2.04%) ADSL
9 1 (2.04%) Broadband
9 1 (2.04%) F5 BIG-IP GTM
9 1 (2.04%) F5 BIG-IP LTM
9 1 (2.04%) IP Telephony
Database & Business Intelligence
1 9 (18.37%) SQL Server
2 1 (2.04%) SQL Server 2008
2 1 (2.04%) SQL Server 2012
2 1 (2.04%) SQL Server 2016
General
1 2 (4.08%) Back Office
2 1 (2.04%) Automotive
2 1 (2.04%) Electronics
2 1 (2.04%) Finance
Libraries, Frameworks & Software Standards
1 9 (18.37%) Web Services
2 2 (4.08%) JSON
2 2 (4.08%) XML
Miscellaneous
1 10 (20.41%) Self-Motivation
2 3 (6.12%) Analytical Skills
2 3 (6.12%) Data Centre
2 3 (6.12%) Driving Licence
3 2 (4.08%) Clustering
3 2 (4.08%) Smart Meter
4 1 (2.04%) Infotainment
Operating Systems
1 38 (77.55%) Windows
2 29 (59.18%) Windows Server
3 25 (51.02%) Windows Server 2012
4 21 (42.86%) Windows Server 2008
5 9 (18.37%) Windows 10
6 8 (16.33%) Windows 7
7 6 (12.24%) Windows 8
8 3 (6.12%) Linux
9 2 (4.08%) Unix
10 1 (2.04%) Android
10 1 (2.04%) Mac OS
10 1 (2.04%) Windows Embedded Compact
10 1 (2.04%) Windows Mobile
10 1 (2.04%) Windows Server 2003
Processes & Methodologies
1 11 (22.45%) ITIL
2 7 (14.29%) Mentoring
3 5 (10.20%) Break/Fix
3 5 (10.20%) Coaching
3 5 (10.20%) Commercial Awareness
3 5 (10.20%) High Availability
3 5 (10.20%) Infrastructure Engineering
3 5 (10.20%) Problem Management
4 4 (8.16%) Server Building
5 3 (6.12%) Disaster Recovery
5 3 (6.12%) Incident Management
5 3 (6.12%) Problem-Solving
6 2 (4.08%) Business Intelligence
6 2 (4.08%) Proactive Monitoring
6 2 (4.08%) Process Management
6 2 (4.08%) Service Delivery
6 2 (4.08%) Stakeholder Management
7 1 (2.04%) Analytical Thinking
7 1 (2.04%) Critical Thinking
7 1 (2.04%) Virtual Environments
Programming Languages
1 10 (20.41%) SQL
2 4 (8.16%) PowerShell
3 3 (6.12%) T-SQL
Qualifications
1 9 (18.37%) Microsoft Certification
2 7 (14.29%) MCSE
3 5 (10.20%) CCNA
3 5 (10.20%) Cisco Certification
3 5 (10.20%) MCTS
3 5 (10.20%) VMware Certified Professional (VCP)
4 2 (4.08%) CCNP
4 2 (4.08%) ITIL Certification
5 1 (2.04%) Degree
5 1 (2.04%) MCP
Quality Assurance & Compliance
1 1 (2.04%) SLA
System Software
1 32 (65.31%) Active Directory
2 18 (36.73%) Hyper-V
3 16 (32.65%) VMware Infrastructure
4 9 (18.37%) Terminal Services
4 9 (18.37%) vSphere
5 7 (14.29%) Virtual Machines
6 4 (8.16%) VMware Server
7 2 (4.08%) Virtual Servers
7 2 (4.08%) VMware ESXi
7 2 (4.08%) XenApp
8 1 (2.04%) Microsoft Virtual Server
Systems Management
1 2 (4.08%) FortiGate
1 2 (4.08%) Microsoft Clustering
2 1 (2.04%) AirWatch
2 1 (2.04%) Foglight
2 1 (2.04%) MobiControl
Vendors
1 34 (69.39%) VMware
2 19 (38.78%) Microsoft
3 13 (26.53%) Cisco
4 5 (10.20%) Citrix
5 3 (6.12%) F5
6 2 (4.08%) Google
6 2 (4.08%) HP
6 2 (4.08%) Remedy
7 1 (2.04%) Blue Coat
7 1 (2.04%) Brocade
7 1 (2.04%) CommVault
7 1 (2.04%) McAfee
7 1 (2.04%) Mitel
7 1 (2.04%) NetApp
7 1 (2.04%) NetIQ
7 1 (2.04%) Pegasus
7 1 (2.04%) Riverbed
7 1 (2.04%) SolarWinds
7 1 (2.04%) TippingPoint
7 1 (2.04%) WatchGuard