Period
to 24 November 2017

The median annual salary for a 3rd Line Support Engineer was £35,000 in advertised job vacancies in the North West during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Engineer
England > North West
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 312 324 306
Rank change year-on-year +12 -18 +12
Permanent jobs requiring a 3rd Line Support Engineer 68 37 60
As % of all permanent IT jobs advertised in the North West 0.51% 0.30% 0.46%
As % of the Job Titles category 0.53% 0.31% 0.48%
Number of salaries quoted 61 35 58
North West median annual salary £35,000 £32,500 £37,000
Median salary % change year-on-year +7.69% -12.16% +8.82%
10th Percentile £28,500 £29,150 £27,500
90th Percentile £44,500 £50,000 £45,000
England median annual salary £37,500 £35,000 £37,500
% change year-on-year +7.14% -6.67% +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12809 12111 12607
% of permanent IT jobs with a recognized job title 96.67% 96.99% 96.55%
Number of salaries quoted 10245 10184 10464
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,500
% change year-on-year +5.26% +2.15% +3.33%

3rd Line Support Engineer
Job Vacancy Trend in the North West

Job postings that featured 3rd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 3rd Line Support Engineer in the North West

3rd Line Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Engineer in the North West.

Salary trend for 3rd Line Support Engineer in the North West

3rd Line Support Engineer
Salary Histogram in the North West

The salary distribution of IT jobs citing 3rd Line Support Engineer in the North West over the 6 months to 24 November 2017.

Salary histogram for 3rd Line Support Engineer in the North West

3rd Line Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the North West region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +26 42 £37,500 +15.38% 6
Cheshire -25 18 £34,000 +4.62% 1
Merseyside +19 4 £39,500 +21.54% 1
Lancashire +1 4 £28,500 -12.31%
3rd Line Support Engineer
England

3rd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 24 November 2017, 3rd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 3rd Line Support Engineer in the job title.

1 64 (94.12%) Windows
2 52 (76.47%) Active Directory
2 52 (76.47%) VMware
3 49 (72.06%) Hyper-V
4 47 (69.12%) Microsoft
5 43 (63.24%) Windows Server 2012
6 40 (58.82%) Office 365
7 38 (55.88%) Cisco
7 38 (55.88%) ITIL
8 37 (54.41%) Windows Server
9 32 (47.06%) LAN
9 32 (47.06%) DNS
9 32 (47.06%) WAN
10 29 (42.65%) MS Exchange
11 27 (39.71%) SAN
12 26 (38.24%) Microsoft Certification
13 23 (33.82%) MCSE
14 22 (32.35%) VMware Infrastructure
15 20 (29.41%) DHCP
15 20 (29.41%) TCP/IP
15 20 (29.41%) Terminal Services
16 19 (27.94%) SharePoint
16 19 (27.94%) Exchange Server 2010
17 18 (26.47%) Windows Server 2008
17 18 (26.47%) Web Services
18 16 (23.53%) Citrix
19 15 (22.06%) vSphere
19 15 (22.06%) SharePoint 2013
20 14 (20.59%) ITIL Certification
20 14 (20.59%) Firewall

3rd Line Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (42.65%) MS Exchange
2 19 (27.94%) Exchange Server 2010
2 19 (27.94%) SharePoint
3 15 (22.06%) SharePoint 2013
4 12 (17.65%) Exchange Server 2013
5 5 (7.35%) Skype for Business
6 4 (5.88%) Exchange Server 2007
7 2 (2.94%) IIS
Applications
1 2 (2.94%) Microsoft Office
Cloud Services
1 40 (58.82%) Office 365
2 10 (14.71%) Microsoft Azure
3 6 (8.82%) Mimecast
4 1 (1.47%) Amazon AWS
Communications & Networking
1 32 (47.06%) DNS
1 32 (47.06%) LAN
1 32 (47.06%) WAN
2 27 (39.71%) SAN
3 20 (29.41%) DHCP
3 20 (29.41%) TCP/IP
4 14 (20.59%) Firewall
5 7 (10.29%) VLAN
5 7 (10.29%) VPN
6 6 (8.82%) Remote Desktop
7 4 (5.88%) MPLS
8 3 (4.41%) Internet
8 3 (4.41%) VoIP
9 2 (2.94%) Skype
9 2 (2.94%) Wi-Fi
Database & Business Intelligence
1 6 (8.82%) SQL Server
2 2 (2.94%) SQL Server 2012
General
1 3 (4.41%) Finance
2 2 (2.94%) Marketing
3 1 (1.47%) Manufacturing
Libraries, Frameworks & Software Standards
1 18 (26.47%) Web Services
Miscellaneous
1 5 (7.35%) Data Centre
1 5 (7.35%) iPad
2 3 (4.41%) Driving Licence
3 2 (2.94%) Client/Server
4 1 (1.47%) Replication
Operating Systems
1 64 (94.12%) Windows
2 43 (63.24%) Windows Server 2012
3 37 (54.41%) Windows Server
4 18 (26.47%) Windows Server 2008
5 13 (19.12%) Windows 7
6 12 (17.65%) Windows 10
7 8 (11.76%) Linux
8 3 (4.41%) Windows 8
9 1 (1.47%) AIX
9 1 (1.47%) Unix
9 1 (1.47%) Windows Server 2003
Processes & Methodologies
1 38 (55.88%) ITIL
2 9 (13.24%) Disaster Recovery
3 5 (7.35%) Service Delivery
4 4 (5.88%) High Availability
4 4 (5.88%) Problem Management
5 3 (4.41%) ITIL V3
5 3 (4.41%) Root Cause Analysis
6 2 (2.94%) Capacity Management
6 2 (2.94%) Change Management
6 2 (2.94%) Continuous Improvement
6 2 (2.94%) IT Strategy
6 2 (2.94%) Kalman Filter
6 2 (2.94%) Mentoring
6 2 (2.94%) Mobile Device Management
6 2 (2.94%) Process Improvement
6 2 (2.94%) Software Licensing
6 2 (2.94%) Storage Virtualisation
7 1 (1.47%) IT Audit
7 1 (1.47%) Server Virtualisation
7 1 (1.47%) Virtual Environments
Programming Languages
1 5 (7.35%) PowerShell
2 3 (4.41%) SQL
3 1 (1.47%) VBA
Qualifications
1 26 (38.24%) Microsoft Certification
2 23 (33.82%) MCSE
3 14 (20.59%) ITIL Certification
4 9 (13.24%) CCNA
4 9 (13.24%) Cisco Certification
5 3 (4.41%) MCP
5 3 (4.41%) MCSA
6 2 (2.94%) MCITP
6 2 (2.94%) Security Cleared
Quality Assurance & Compliance
1 1 (1.47%) ISO/IEC 27001
1 1 (1.47%) PCI DSS
1 1 (1.47%) SLA
System Software
1 52 (76.47%) Active Directory
2 49 (72.06%) Hyper-V
3 22 (32.35%) VMware Infrastructure
4 20 (29.41%) Terminal Services
5 15 (22.06%) vSphere
6 14 (20.59%) Virtual Machines
7 7 (10.29%) XenApp
8 6 (8.82%) XenDesktop
Systems Management
1 5 (7.35%) SCCM
2 3 (4.41%) Failover Clustering
3 2 (2.94%) Microsoft Intune
4 1 (1.47%) SCOM
4 1 (1.47%) WSUS
Vendors
1 52 (76.47%) VMware
2 47 (69.12%) Microsoft
3 38 (55.88%) Cisco
4 16 (23.53%) Citrix
5 13 (19.12%) Veeam
6 3 (4.41%) IBM
7 2 (2.94%) NetApp
8 1 (1.47%) Capita