Period
to 23 November 2017

The median annual salary for a Service Desk Team Leader was £34,250 in advertised job vacancies in the North West during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Team Lead
England > North West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 341 335 326
Rank change year-on-year -6 -9 +35
Permanent jobs requiring a Service Desk Team Leader 33 23 26
As % of all permanent IT jobs advertised in the North West 0.25% 0.18% 0.20%
As % of the Job Titles category 0.26% 0.19% 0.21%
Number of salaries quoted 24 21 24
North West median annual salary £34,250 £32,000 £29,500
Median salary % change year-on-year +7.03% +8.47% +7.27%
10th Percentile £27,100 £26,250 £26,250
90th Percentile £38,750 £35,000 £40,950
England median annual salary £32,500 £32,500 £33,500
% change year-on-year - -2.99% +4.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12804 12127 12519
% of permanent IT jobs with a recognized job title 96.66% 96.98% 96.58%
Number of salaries quoted 10248 10191 10390
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

Service Desk Team Leader
Job Vacancy Trend in the North West

Job postings that featured Service Desk Team Leader in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Team Leader in the North West

Service Desk Team Leader
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Team Leader in the North West.

Salary trend for Service Desk Team Leader in the North West

Service Desk Team Leader
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Desk Team Leader in the North West over the 6 months to 23 November 2017.

Salary histogram for Service Desk Team Leader in the North West

Service Desk Team Leader
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the North West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -13 16 £31,250 -2.34%
Lancashire +12 10 £35,000 +27.27%
Cheshire -28 6 £31,500 +1.61%
Merseyside +14 1 - -
Service Desk Team Leader
England

Service Desk Team Leader Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 November 2017, Service Desk Team Leader job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Desk Team Leader in the job title.

1 23 (69.70%) ITIL
2 17 (51.52%) SLA
3 16 (48.48%) Windows
4 13 (39.39%) Windows 7
5 12 (36.36%) Windows Server
6 11 (33.33%) Exchange Server 2010
6 11 (33.33%) MS Exchange
6 11 (33.33%) Active Directory
7 10 (30.30%) Microsoft
7 10 (30.30%) Firewall
8 9 (27.27%) Windows Server 2012
8 9 (27.27%) Mentoring
9 8 (24.24%) Windows 10
9 8 (24.24%) Software Deployment
9 8 (24.24%) ISO/IEC 27001
10 7 (21.21%) Microsoft Office
10 7 (21.21%) Cisco
10 7 (21.21%) Office 365
11 6 (18.18%) Coaching
11 6 (18.18%) Finance
11 6 (18.18%) Hyper-V
11 6 (18.18%) VMware
12 5 (15.15%) Windows Server 2008
12 5 (15.15%) VLAN
12 5 (15.15%) SAN
12 5 (15.15%) Windows Server 2003
12 5 (15.15%) Veeam
12 5 (15.15%) Mimecast
13 4 (12.12%) Windows 8
13 4 (12.12%) Exchange Server 2013

Service Desk Team Leader Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (33.33%) Exchange Server 2010
1 11 (33.33%) MS Exchange
2 4 (12.12%) Exchange Server 2013
3 3 (9.09%) Exchange Server 2007
Applications
1 7 (21.21%) Microsoft Office
Cloud Services
1 7 (21.21%) Office 365
2 5 (15.15%) Mimecast
Communications & Networking
1 10 (30.30%) Firewall
2 5 (15.15%) SAN
2 5 (15.15%) VLAN
3 1 (3.03%) DNS
3 1 (3.03%) Intranet
3 1 (3.03%) LAN
3 1 (3.03%) VPN
3 1 (3.03%) WAN
General
1 6 (18.18%) Finance
2 2 (6.06%) Law
2 2 (6.06%) Legal
2 2 (6.06%) Telecoms
3 1 (3.03%) Automotive
3 1 (3.03%) German Language
3 1 (3.03%) Manufacturing
Miscellaneous
1 3 (9.09%) Management Information System
2 2 (6.06%) iPhone
3 1 (3.03%) Fintech
3 1 (3.03%) iPad
3 1 (3.03%) Mobile Computing
3 1 (3.03%) Smartphone
Operating Systems
1 16 (48.48%) Windows
2 13 (39.39%) Windows 7
3 12 (36.36%) Windows Server
4 9 (27.27%) Windows Server 2012
5 8 (24.24%) Windows 10
6 5 (15.15%) Windows Server 2003
6 5 (15.15%) Windows Server 2008
7 4 (12.12%) Windows 8
8 2 (6.06%) Android
Processes & Methodologies
1 23 (69.70%) ITIL
2 9 (27.27%) Mentoring
3 8 (24.24%) Software Deployment
4 6 (18.18%) Coaching
5 3 (9.09%) Asset Management
5 3 (9.09%) Service Management
6 2 (6.06%) Continuous Improvement
6 2 (6.06%) Data Analysis
6 2 (6.06%) Incident Management
6 2 (6.06%) Information Management
6 2 (6.06%) Information Security
6 2 (6.06%) Mathematics
6 2 (6.06%) Problem Management
6 2 (6.06%) Quality Management
6 2 (6.06%) Service Delivery
7 1 (3.03%) CRM
7 1 (3.03%) ITIL V3
7 1 (3.03%) ITSM
7 1 (3.03%) Knowledge Management
7 1 (3.03%) Process Management
Qualifications
1 3 (9.09%) ITIL Certification
2 1 (3.03%) CCNA
2 1 (3.03%) Cisco Certification
2 1 (3.03%) Degree
2 1 (3.03%) MCDST
2 1 (3.03%) MCP
2 1 (3.03%) MCSE
2 1 (3.03%) Microsoft Certification
Quality Assurance & Compliance
1 17 (51.52%) SLA
2 8 (24.24%) ISO/IEC 27001
System Software
1 11 (33.33%) Active Directory
2 6 (18.18%) Hyper-V
3 1 (3.03%) VMware Infrastructure
3 1 (3.03%) XenDesktop
Systems Management
1 1 (3.03%) SCCM
Vendors
1 10 (30.30%) Microsoft
2 7 (21.21%) Cisco
3 6 (18.18%) VMware
4 5 (15.15%) Veeam
5 4 (12.12%) Citrix
6 2 (6.06%) ServiceNow