Service Desk Team Leader Jobs in England

Service Desk Team Lead
UK > England

The median Service Desk Team Lead salary in England is £37,500 per year according to job vacancies posted during the 6 months to 18 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 Apr 2024
Same period 2023 Same period 2022
Rank 693 849 961
Rank change year-on-year +156 +112 -175
Permanent jobs requiring a Service Desk Team Leader 128 105 162
As % of all permanent jobs advertised in England 0.15% 0.11% 0.12%
As % of the Job Titles category 0.16% 0.12% 0.13%
Number of salaries quoted 104 87 130
10th Percentile £29,750 £29,000 £29,225
25th Percentile £31,250 £31,250 £30,500
Median annual salary (50th Percentile) £37,500 £39,250 £35,000
Median % change year-on-year -4.46% +12.14% -6.67%
75th Percentile £47,813 £45,125 £43,625
90th Percentile £55,000 £52,500 £53,750
UK median annual salary £37,500 £35,500 £35,000
% change year-on-year +5.63% +1.43% -6.67%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 79,551 87,358 124,629
% of permanent jobs with a recognized job title 94.48% 91.64% 96.05%
Number of salaries quoted 59,915 55,003 76,174
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,190 £45,000 £42,750
Median annual salary (50th Percentile) £54,000 £60,250 £60,000
Median % change year-on-year -10.37% +0.42% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

Service Desk Team Leader
Job Vacancy Trend in England

Job postings that featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Team Leader in England

Service Desk Team Leader
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Team Leader in England.

Salary trend for Service Desk Team Leader in England

Service Desk Team Leader
Salary Histogram in England

Salary distribution for jobs citing Service Desk Team Leader in England over the 6 months to 18 April 2024.

Salary histogram for Service Desk Team Leader in England

Service Desk Team Leader
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the England region over the 6 months to 18 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +36 27 £39,250 +17.16%
London +154 25 £55,000 +22.22% 7
North of England +64 25 £31,500 -25.88% 3
Midlands +22 22 £37,500 +7.14% 6
East Midlands -2 21 £37,500 +25.00% 1
South West -1 17 £32,500 -8.45% 2
Yorkshire +87 13 £31,500 -37.00%
East of England +16 12 £34,750 +15.83% 1
North East +2 8 £31,000 -29.14% 3
North West +4 4 £47,500 +11.76%
West Midlands +41 1 £34,000 -15.00% 5
Service Desk Team Leader
UK

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 18 April 2024, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Team Leader in the job title.

1 66 (51.56%) Social Skills
2 62 (48.44%) Windows
3 46 (35.94%) ITIL
3 46 (35.94%) Microsoft 365
4 44 (34.38%) Customer Service
5 40 (31.25%) Microsoft
6 37 (28.91%) Service Management
7 29 (22.66%) Active Directory
7 29 (22.66%) Problem-Solving
8 28 (21.88%) SLA
9 27 (21.09%) Microsoft Office
10 25 (19.53%) Service Delivery
11 22 (17.19%) Azure
12 21 (16.41%) Coaching
12 21 (16.41%) ITSM
13 20 (15.63%) Incident Management
14 17 (13.28%) Mentoring
15 16 (12.50%) Finance
15 16 (12.50%) Citrix
16 15 (11.72%) Windows Server
17 14 (10.94%) Microsoft Exchange
17 14 (10.94%) Performance Management
17 14 (10.94%) Line Management
17 14 (10.94%) Cybersecurity
17 14 (10.94%) Microsoft Intune
18 13 (10.16%) VMware
18 13 (10.16%) Banking
19 12 (9.38%) ITIL Certification
19 12 (9.38%) JIRA
19 12 (9.38%) Windows 10

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (10.94%) Microsoft Exchange
2 9 (7.03%) SharePoint
Applications
1 27 (21.09%) Microsoft Office
2 5 (3.91%) Microsoft Excel
3 2 (1.56%) Microsoft PowerPoint
Business Applications
1 1 (0.78%) NetSuite
Cloud Services
1 46 (35.94%) Microsoft 365
2 22 (17.19%) Azure
3 7 (5.47%) OneDrive
4 6 (4.69%) SaaS
5 5 (3.91%) Entra ID
6 3 (2.34%) AWS
7 2 (1.56%) Google Workspace
8 1 (0.78%) Amazon CloudWatch
8 1 (0.78%) GitHub
8 1 (0.78%) Mimecast
Communications & Networking
1 11 (8.59%) Firewall
2 9 (7.03%) TCP/IP
3 7 (5.47%) VPN
4 5 (3.91%) Wireless
5 4 (3.13%) DHCP
5 4 (3.13%) DNS
5 4 (3.13%) SAN
6 3 (2.34%) Network Security
6 3 (2.34%) SMTP
7 2 (1.56%) IP Telephony
7 2 (1.56%) NAS
7 2 (1.56%) NetScaler
7 2 (1.56%) VoIP
8 1 (0.78%) BGP
8 1 (0.78%) Internet
8 1 (0.78%) MPLS
8 1 (0.78%) VPLS
Database & Business Intelligence
1 2 (1.56%) MySQL
1 2 (1.56%) SQL Server
Development Applications
1 12 (9.38%) JIRA
General
1 66 (51.56%) Social Skills
2 16 (12.50%) Finance
3 13 (10.16%) Banking
4 11 (8.59%) Retail Banking
5 8 (6.25%) Analytical Skills
5 8 (6.25%) Organisational Skills
5 8 (6.25%) Retail
6 7 (5.47%) Documentation Skills
7 6 (4.69%) Legal
7 6 (4.69%) Manufacturing
8 3 (2.34%) Telecoms
9 2 (1.56%) Aerospace
9 2 (1.56%) Inclusion and Diversity
9 2 (1.56%) Public Sector
10 1 (0.78%) Digital Economy
10 1 (0.78%) Games
10 1 (0.78%) Law
Libraries, Frameworks & Software Standards
1 2 (1.56%) 802.1X
Miscellaneous
1 6 (4.69%) Data Centre
2 3 (2.34%) Driving Licence
2 3 (2.34%) iPhone
2 3 (2.34%) Management Information System
3 2 (1.56%) Blackberry
3 2 (1.56%) BYOD
3 2 (1.56%) Onboarding
3 2 (1.56%) Replication
3 2 (1.56%) Self-Motivation
4 1 (0.78%) Life Science
4 1 (0.78%) Renewable Energy
Operating Systems
1 62 (48.44%) Windows
2 15 (11.72%) Windows Server
3 12 (9.38%) Windows 10
4 6 (4.69%) Linux
4 6 (4.69%) Windows Server 2016
5 4 (3.13%) Windows Server 2019
6 2 (1.56%) Windows Server 2012
7 1 (0.78%) Android
7 1 (0.78%) Apple iOS
7 1 (0.78%) Unix
Processes & Methodologies
1 46 (35.94%) ITIL
2 44 (34.38%) Customer Service
3 37 (28.91%) Service Management
4 29 (22.66%) Problem-Solving
5 25 (19.53%) Service Delivery
6 21 (16.41%) Coaching
6 21 (16.41%) ITSM
7 20 (15.63%) Incident Management
8 17 (13.28%) Mentoring
9 14 (10.94%) Cybersecurity
9 14 (10.94%) Line Management
9 14 (10.94%) Performance Management
10 11 (8.59%) Service Desk Management
11 8 (6.25%) Asset Management
11 8 (6.25%) Continuous Improvement
12 7 (5.47%) Cloud Security
12 7 (5.47%) Commercial Awareness
13 6 (4.69%) Server Management
14 5 (3.91%) People Management
14 5 (3.91%) Ticket Management
Programming Languages
1 8 (6.25%) SQL
2 2 (1.56%) C#
2 2 (1.56%) Java
2 2 (1.56%) PowerShell
2 2 (1.56%) Python
Qualifications
1 12 (9.38%) ITIL Certification
2 7 (5.47%) Degree
2 7 (5.47%) SC Cleared
2 7 (5.47%) Security Cleared
3 3 (2.34%) ITIL Foundation Certificate
3 3 (2.34%) MCSE
3 3 (2.34%) Microsoft Certification
4 2 (1.56%) Computer Science Degree
4 2 (1.56%) VMware Certified Professional (VCP)
5 1 (0.78%) A+ Certification
5 1 (0.78%) Azure Certification
Quality Assurance & Compliance
1 28 (21.88%) SLA
2 8 (6.25%) QA
3 6 (4.69%) GDPR
4 2 (1.56%) Cyber Essentials
System Software
1 29 (22.66%) Active Directory
2 11 (8.59%) VMware Infrastructure
3 4 (3.13%) VMware ESXi
4 2 (1.56%) Virtual Machines
4 2 (1.56%) XenDesktop
5 1 (0.78%) Hyper-V
5 1 (0.78%) XenApp
Systems Management
1 14 (10.94%) Microsoft Intune
2 8 (6.25%) SCCM
3 6 (4.69%) vCenter Server
4 4 (3.13%) Icinga
4 4 (3.13%) WSUS
5 2 (1.56%) Ansible
5 2 (1.56%) Single Sign-On
5 2 (1.56%) Terraform
6 1 (0.78%) Grafana
Vendors
1 40 (31.25%) Microsoft
2 16 (12.50%) Citrix
3 13 (10.16%) VMware
4 11 (8.59%) ServiceNow
5 8 (6.25%) Cisco
6 7 (5.47%) Meraki
7 6 (4.69%) SolarWinds
8 3 (2.34%) Juniper
9 2 (1.56%) Commvault
9 2 (1.56%) Freshdesk
9 2 (1.56%) Google
9 2 (1.56%) Meru Networks
9 2 (1.56%) Sophos
9 2 (1.56%) Sun
9 2 (1.56%) Veeam
9 2 (1.56%) Zoho
10 1 (0.78%) Adobe
10 1 (0.78%) Dynatrace
10 1 (0.78%) Nexthink
10 1 (0.78%) Ruckus Wireless