Period
to 23 November 2017

The median annual salary for a Service Desk Team Leader was £32,500 in advertised job vacancies in England during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Team Lead
UK > England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 986 1022 1002
Rank change year-on-year +36 -20 -1
Permanent jobs requiring a Service Desk Team Leader 180 181 276
As % of all permanent IT jobs advertised in England 0.11% 0.10% 0.13%
As % of the Job Titles category 0.11% 0.10% 0.14%
Number of salaries quoted 159 154 245
England median annual salary £32,500 £32,500 £33,500
Median salary % change year-on-year - -2.99% +4.69%
10th Percentile £25,500 £26,250 £26,250
90th Percentile £45,000 £55,000 £47,500
UK median annual salary £32,500 £32,500 £33,500
% change year-on-year - -2.99% +4.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161572 172869 197438
% of permanent IT jobs with a recognized job title 95.72% 96.50% 96.51%
Number of salaries quoted 130677 145836 165635
England median annual salary £50,000 £47,500 £46,377
Median salary % change year-on-year +5.26% +2.42% +3.06%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Service Desk Team Leader
Job Vacancy Trend in England

Job postings that featured Service Desk Team Leader in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Team Leader in England

Service Desk Team Leader
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Team Leader in England.

Salary trend for Service Desk Team Leader in England

Service Desk Team Leader
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Team Leader in England over the 6 months to 23 November 2017.

Salary histogram for Service Desk Team Leader in England

Service Desk Team Leader
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North of England +22 52 £33,500 +4.69%
London +1 48 £40,000 +6.67% 4
North West -6 33 £34,250 +7.03%
South East +34 32 £32,125 -1.15% 3
Midlands +21 24 £29,000 -6.45% 3
East of England +11 18 £27,500 -21.43% 1
West Midlands +16 17 £26,000 -21.80% 2
Yorkshire +33 16 £32,500 -
East Midlands +28 7 £31,000 +5.08% 1
South West +1 6 £28,500 -6.56%
North East +9 3 £34,000 +61.90%
Service Desk Team Leader
UK

Service Desk Team Leader Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 November 2017, Service Desk Team Leader job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Team Leader in the job title.

1 119 (66.11%) ITIL
2 100 (55.56%) Windows
3 66 (36.67%) SLA
3 66 (36.67%) Active Directory
4 62 (34.44%) Microsoft
5 40 (22.22%) Microsoft Office
5 40 (22.22%) Office 365
6 36 (20.00%) VMware
7 33 (18.33%) Windows Server
8 32 (17.78%) MS Exchange
9 31 (17.22%) Service Delivery
10 29 (16.11%) Finance
11 28 (15.56%) Citrix
11 28 (15.56%) Windows Server 2012
12 25 (13.89%) Incident Management
13 24 (13.33%) Windows 7
13 24 (13.33%) Mentoring
13 24 (13.33%) Windows 10
14 23 (12.78%) Line Management
15 19 (10.56%) Coaching
15 19 (10.56%) Firewall
16 18 (10.00%) ITSM
17 17 (9.44%) Windows Server 2008
18 16 (8.89%) Exchange Server 2010
18 16 (8.89%) ITIL Certification
19 13 (7.22%) Cisco
20 12 (6.67%) Service Management
21 11 (6.11%) DNS
22 10 (5.56%) People Management
22 10 (5.56%) Problem Management

Service Desk Team Leader Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (17.78%) MS Exchange
2 16 (8.89%) Exchange Server 2010
3 7 (3.89%) SharePoint
4 6 (3.33%) Exchange Server 2013
5 3 (1.67%) Exchange Server 2007
6 1 (0.56%) CMS
6 1 (0.56%) SharePoint 2010
6 1 (0.56%) Skype for Business
Applications
1 40 (22.22%) Microsoft Office
2 3 (1.67%) Microsoft Excel
3 2 (1.11%) Microsoft PowerPoint
3 2 (1.11%) MS Visio
Business Applications
1 2 (1.11%) Maximo
Cloud Services
1 40 (22.22%) Office 365
2 6 (3.33%) Mimecast
3 4 (2.22%) Microsoft Azure
4 2 (1.11%) Amazon AWS
5 1 (0.56%) SaaS
Communications & Networking
1 19 (10.56%) Firewall
2 11 (6.11%) DNS
3 10 (5.56%) LAN
3 10 (5.56%) SAN
3 10 (5.56%) VoIP
3 10 (5.56%) WAN
4 9 (5.00%) VPN
5 8 (4.44%) TCP/IP
6 7 (3.89%) DHCP
7 5 (2.78%) VLAN
8 3 (1.67%) PBX
8 3 (1.67%) Wireless
9 2 (1.11%) FTP
9 2 (1.11%) HTTP
9 2 (1.11%) IP Telephony
9 2 (1.11%) Remote Desktop
9 2 (1.11%) SMTP
9 2 (1.11%) Unified Communications
10 1 (0.56%) NAS
10 1 (0.56%) Skype
Database & Business Intelligence
1 6 (3.33%) SQL Server
2 1 (0.56%) SQL Server 2008
General
1 29 (16.11%) Finance
2 7 (3.89%) Law
2 7 (3.89%) Retail
3 6 (3.33%) Marketing
4 3 (1.67%) Legal
4 3 (1.67%) Telecoms
5 2 (1.11%) Advertising
6 1 (0.56%) Automotive
6 1 (0.56%) Back Office
6 1 (0.56%) Billing
6 1 (0.56%) Front Office
6 1 (0.56%) German Language
6 1 (0.56%) Manufacturing
6 1 (0.56%) Publishing
Miscellaneous
1 8 (4.44%) Management Information System
2 5 (2.78%) Analytical Skills
2 5 (2.78%) iPad
3 4 (2.22%) iPhone
4 2 (1.11%) Fat Client
4 2 (1.11%) Thin Client
5 1 (0.56%) Data Centre
5 1 (0.56%) Fintech
5 1 (0.56%) FMCG
5 1 (0.56%) Hedge funds
5 1 (0.56%) Mobile Computing
5 1 (0.56%) Replication
5 1 (0.56%) Smartphone
5 1 (0.56%) Social Media
5 1 (0.56%) Video Conferencing
Operating Systems
1 100 (55.56%) Windows
2 33 (18.33%) Windows Server
3 28 (15.56%) Windows Server 2012
4 24 (13.33%) Windows 10
4 24 (13.33%) Windows 7
5 17 (9.44%) Windows Server 2008
6 7 (3.89%) Windows 8
6 7 (3.89%) Windows Server 2003
7 6 (3.33%) Mac OS X
8 5 (2.78%) Android
9 3 (1.67%) Windows XP
10 2 (1.11%) Mac OS
11 1 (0.56%) CentOS
11 1 (0.56%) Fedora
11 1 (0.56%) Linux
11 1 (0.56%) Ubuntu
Processes & Methodologies
1 119 (66.11%) ITIL
2 31 (17.22%) Service Delivery
3 25 (13.89%) Incident Management
4 24 (13.33%) Mentoring
5 23 (12.78%) Line Management
6 19 (10.56%) Coaching
7 18 (10.00%) ITSM
8 12 (6.67%) Service Management
9 10 (5.56%) People Management
9 10 (5.56%) Problem Management
9 10 (5.56%) Statistics
10 9 (5.00%) Continuous Improvement
10 9 (5.00%) ITIL V3
10 9 (5.00%) Performance Metrics
11 8 (4.44%) Service Desk Management
11 8 (4.44%) Software Deployment
12 6 (3.33%) Creative Thinking
12 6 (3.33%) Customer-Centricity
12 6 (3.33%) Digital Marketing
12 6 (3.33%) Performance Management
Programming Languages
1 4 (2.22%) SQL
2 2 (1.11%) C
Qualifications
1 16 (8.89%) ITIL Certification
2 10 (5.56%) Degree
3 8 (4.44%) Security Cleared
4 7 (3.89%) SC Cleared
5 4 (2.22%) Microsoft Certification
6 3 (1.67%) MCP
7 2 (1.11%) CCNA
7 2 (1.11%) Cisco Certification
7 2 (1.11%) MCSE
8 1 (0.56%) DV Cleared
8 1 (0.56%) HND
8 1 (0.56%) MCDST
Quality Assurance & Compliance
1 66 (36.67%) SLA
2 8 (4.44%) ISO/IEC 27001
3 6 (3.33%) QA
4 5 (2.78%) PCI DSS
5 1 (0.56%) ISO 9001
5 1 (0.56%) ISO/IEC 20000
System Software
1 66 (36.67%) Active Directory
2 7 (3.89%) Hyper-V
3 5 (2.78%) VMware Infrastructure
4 3 (1.67%) vSphere
5 1 (0.56%) Terminal Services
5 1 (0.56%) VMware ESXi
5 1 (0.56%) XenApp
5 1 (0.56%) XenDesktop
Systems Management
1 4 (2.22%) SCCM
2 2 (1.11%) Norton AntiVirus
2 2 (1.11%) WSUS
3 1 (0.56%) NetBackup
3 1 (0.56%) ServiceCenter
Vendors
1 62 (34.44%) Microsoft
2 36 (20.00%) VMware
3 28 (15.56%) Citrix
4 13 (7.22%) Cisco
5 8 (4.44%) Mitel
5 8 (4.44%) SAP
6 6 (3.33%) Veeam
7 5 (2.78%) ServiceNow
7 5 (2.78%) SolarWinds
8 4 (2.22%) Apple
9 3 (1.67%) CheckPoint
9 3 (1.67%) Dell
9 3 (1.67%) Remedy
9 3 (1.67%) Symantec
10 2 (1.11%) HP
10 2 (1.11%) Juniper
10 2 (1.11%) Kaspersky
10 2 (1.11%) Sophos
11 1 (0.56%) Avaya
11 1 (0.56%) Workday