Period
to 20 October 2017

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 October 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North West
6 months to
20 Oct 2017
Same period 2016 Same period 2015
Rank 107 124 93
Rank change year-on-year +17 -31 -1
Permanent jobs citing SLA 377 309 408
As % of all permanent IT jobs advertised in the North West 2.96% 2.54% 3.11%
As % of the Quality Assurance & Compliance category 23.94% 20.85% 24.07%
Number of salaries quoted 235 237 332
North West median annual salary £27,500 £34,500 £32,500
Median salary % change year-on-year -20.29% +6.15% -7.14%
10th Percentile £19,100 £19,900 £18,500
90th Percentile £50,000 £55,000 £57,500
England median annual salary £37,500 £37,500 £37,000
% change year-on-year - +1.35% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Permanent vacancies with a requirement for quality assurance or compliance skills 1575 1482 1695
As % of all permanent IT jobs advertised in the North West 12.35% 12.17% 12.91%
Number of salaries quoted 1118 1167 1376
North West median annual salary £40,000 £40,000 £38,000
Median salary % change year-on-year - +5.26% -5.00%
10th Percentile £23,750 £25,000 £21,750
90th Percentile £65,000 £63,750 £58,750
England median annual salary £50,000 £50,000 £45,000
% change year-on-year - +11.11% -

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

The salary distribution of IT jobs citing SLA in the North West over the 6 months to 20 October 2017.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 20 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +27 230 £27,000 -22.86% 15
Cheshire -2 87 £28,250 +1.80% 2
Lancashire +6 37 £31,000 -31.11% 3
Merseyside -14 10 £34,750 -10.32% 1
Cumbria -6 1 £21,000 -58.00%
SLA
England

For the 6 months to 20 October 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for SLA.

1 145 (38.46%) ITIL
2 136 (36.07%) Windows
3 95 (25.20%) Microsoft
4 86 (22.81%) Finance
5 79 (20.95%) Active Directory
6 72 (19.10%) Windows Server
7 69 (18.30%) Service Delivery
8 63 (16.71%) SAP
9 60 (15.92%) Cisco
10 54 (14.32%) SQL
11 49 (13.00%) Office 365
11 49 (13.00%) Record to Report
12 48 (12.73%) Incident Management
13 47 (12.47%) WAN
14 45 (11.94%) Service Management
15 43 (11.41%) IT Strategy
16 39 (10.34%) Firewall
16 39 (10.34%) VMware
16 39 (10.34%) LAN
16 39 (10.34%) Microsoft Office
17 37 (9.81%) MS Exchange
17 37 (9.81%) Citrix
17 37 (9.81%) Windows Server 2012
18 36 (9.55%) SQL Server
19 35 (9.28%) Windows 7
20 33 (8.75%) Hyper-V
21 32 (8.49%) Manufacturing
21 32 (8.49%) Microsoft Certification
22 31 (8.22%) TCP/IP
22 31 (8.22%) Demand Management

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (9.81%) MS Exchange
2 24 (6.37%) Exchange Server 2010
3 12 (3.18%) SharePoint
4 9 (2.39%) Exchange Server 2007
5 8 (2.12%) Exchange Server 2013
5 8 (2.12%) Skype for Business
6 6 (1.59%) Exchange Server 2003
7 3 (0.80%) K2 blackpearl
8 1 (0.27%) CICS
8 1 (0.27%) EPiServer
8 1 (0.27%) Umbraco
8 1 (0.27%) WebSphere
Applications
1 39 (10.34%) Microsoft Office
2 15 (3.98%) Microsoft Excel
3 10 (2.65%) Microsoft PowerPoint
4 3 (0.80%) Camtasia
Business Applications
1 29 (7.69%) SAP MM
2 26 (6.90%) SAP MII
2 26 (6.90%) SAP PP
2 26 (6.90%) SAP PP-PI
3 20 (5.31%) SAP CO
3 20 (5.31%) SAP FI
3 20 (5.31%) SAP FI/CO
4 9 (2.39%) Dynamics NAV
5 3 (0.80%) Dynamics AX
5 3 (0.80%) Visualfiles
6 1 (0.27%) Hyperion Planning
6 1 (0.27%) PeopleSoft HRMS
6 1 (0.27%) SAP ERP
Cloud Services
1 49 (13.00%) Office 365
2 7 (1.86%) IaaS
2 7 (1.86%) Microsoft Azure
3 6 (1.59%) Amazon AWS
3 6 (1.59%) SaaS
4 5 (1.33%) G Suite
5 4 (1.06%) Cloud Computing
6 1 (0.27%) Google Analytics
6 1 (0.27%) PaaS
Communications & Networking
1 47 (12.47%) WAN
2 39 (10.34%) Firewall
2 39 (10.34%) LAN
3 31 (8.22%) TCP/IP
4 17 (4.51%) DNS
5 14 (3.71%) VPN
6 12 (3.18%) VoIP
7 10 (2.65%) DHCP
7 10 (2.65%) Skype
8 8 (2.12%) Broadband
9 7 (1.86%) ADSL
9 7 (1.86%) Ethernet
9 7 (1.86%) NetScaler
10 6 (1.59%) Network Security
10 6 (1.59%) Unified Communications
11 5 (1.33%) PBX
12 4 (1.06%) IPsec
12 4 (1.06%) MPLS
12 4 (1.06%) SSL
13 3 (0.80%) Wi-Fi
Database & Business Intelligence
1 36 (9.55%) SQL Server
2 8 (2.12%) Power BI
3 7 (1.86%) BusinessObjects
3 7 (1.86%) BusinessObjects Business Intelligence
3 7 (1.86%) SAP BW
3 7 (1.86%) SAP HANA
3 7 (1.86%) SQL Server 2008
4 6 (1.59%) SQL Server Analysis Services
4 6 (1.59%) SQL Server Integration Services
4 6 (1.59%) SQL Server Reporting Services
5 5 (1.33%) SQL Server 2012
6 4 (1.06%) Crystal Reports
6 4 (1.06%) GIS
6 4 (1.06%) PowerPivot
6 4 (1.06%) QlikView
7 3 (0.80%) Oracle Reports
7 3 (0.80%) Relational Database
8 2 (0.53%) DB2
8 2 (0.53%) MySQL
8 2 (0.53%) SQL Server 2014
Development Applications
1 17 (4.51%) SQL Server Management Studio (SSMS)
1 17 (4.51%) Team Foundation Server
1 17 (4.51%) TeamCity
1 17 (4.51%) Visual Studio
2 2 (0.53%) Git (software)
2 2 (0.53%) Jenkins
3 1 (0.27%) JIRA
General
1 86 (22.81%) Finance
2 32 (8.49%) Manufacturing
3 21 (5.57%) Telecoms
4 18 (4.77%) Banking
5 14 (3.71%) Retail
6 11 (2.92%) Investment Banking
6 11 (2.92%) Law
7 9 (2.39%) Back Office
8 6 (1.59%) Legal
9 5 (1.33%) Military
10 4 (1.06%) Billing
11 2 (0.53%) Automotive
11 2 (0.53%) Pharmaceutical
12 1 (0.27%) Advertising
12 1 (0.27%) Corporate Banking
12 1 (0.27%) Electronics
12 1 (0.27%) Financial Institution
12 1 (0.27%) Games
12 1 (0.27%) Publishing
Job Titles
1 104 (27.59%) Analyst
2 52 (13.79%) Service Manager
3 35 (9.28%) Applications Support
3 35 (9.28%) IT Manager
4 34 (9.02%) Business Analyst
5 28 (7.43%) Service Analyst
6 26 (6.90%) 2nd Line Support
6 26 (6.90%) IT Services Manager
6 26 (6.90%) Support Analyst
7 25 (6.63%) Support Engineer
8 24 (6.37%) Service Desk Analyst
9 21 (5.57%) Support Manager
10 20 (5.31%) IT Support
10 20 (5.31%) SAP Analyst
10 20 (5.31%) SAP Business Analyst
10 20 (5.31%) SAP CO Business Analyst
10 20 (5.31%) SAP FI Analyst
10 20 (5.31%) SAP FI Business Analyst
10 20 (5.31%) SAP FI/CO Business Analyst
11 19 (5.04%) 1st Line Support
Libraries, Frameworks & Software Standards
1 30 (7.96%) .NET
2 26 (6.90%) SAPUI5
3 17 (4.51%) ASP.NET Web Forms
4 9 (2.39%) XML
5 6 (1.59%) ASP.NET
5 6 (1.59%) Web Services
6 5 (1.33%) EDI
6 5 (1.33%) SOAP
7 4 (1.06%) CSS
7 4 (1.06%) HTML
8 3 (0.80%) .NET Framework
8 3 (0.80%) WinForms
9 2 (0.53%) Middleware
10 1 (0.27%) AngularJS
10 1 (0.27%) ASP.NET Web API
10 1 (0.27%) HTML5
Miscellaneous
1 30 (7.96%) Management Information System
2 24 (6.37%) Analytical Skills
3 10 (2.65%) Greenfield Project
4 6 (1.59%) iPad
4 6 (1.59%) Video Conferencing
5 5 (1.33%) Clustering
5 5 (1.33%) CMDB
5 5 (1.33%) Data Centre
6 4 (1.06%) Driving Licence
6 4 (1.06%) EPoS
6 4 (1.06%) NHS
6 4 (1.06%) Replication
7 3 (0.80%) Computer Science
7 3 (0.80%) Enterprise Software
7 3 (0.80%) User Experience
7 3 (0.80%) Virtual Team
8 2 (0.53%) Mainframe
8 2 (0.53%) Private Cloud
9 1 (0.27%) Data Structures
9 1 (0.27%) Security Operations Centre
Operating Systems
1 136 (36.07%) Windows
2 72 (19.10%) Windows Server
3 37 (9.81%) Windows Server 2012
4 35 (9.28%) Windows 7
5 30 (7.96%) Windows Server 2008
6 24 (6.37%) Windows 10
7 14 (3.71%) Linux
7 14 (3.71%) Unix
8 13 (3.45%) Windows Server 2003
9 6 (1.59%) Windows 8
10 3 (0.80%) Red Hat Enterprise Linux
11 1 (0.27%) AIX
11 1 (0.27%) Windows XP
11 1 (0.27%) zOS
Processes & Methodologies
1 145 (38.46%) ITIL
2 69 (18.30%) Service Delivery
3 49 (13.00%) Record to Report
4 48 (12.73%) Incident Management
5 45 (11.94%) Service Management
6 43 (11.41%) IT Strategy
7 31 (8.22%) Demand Management
7 31 (8.22%) Problem Management
8 28 (7.43%) Stakeholder Management
9 27 (7.16%) Project Management
10 20 (5.31%) Mentoring
11 19 (5.04%) Information Security
12 18 (4.77%) Agile Software Development
12 18 (4.77%) ITIL V3
12 18 (4.77%) Performance Management
12 18 (4.77%) Statistics
13 17 (4.51%) IT Governance
13 17 (4.51%) MVC
14 16 (4.24%) Business Intelligence
14 16 (4.24%) Economics
Programming Languages
1 54 (14.32%) SQL
2 28 (7.43%) C#
3 8 (2.12%) T-SQL
4 7 (1.86%) ABAP
5 4 (1.06%) VBA
6 2 (0.53%) C
6 2 (0.53%) Java
6 2 (0.53%) JavaScript
6 2 (0.53%) PL/SQL
7 1 (0.27%) Assembly Language
7 1 (0.27%) AWK
7 1 (0.27%) COBOL
7 1 (0.27%) JCL
7 1 (0.27%) Perl
7 1 (0.27%) PowerShell
7 1 (0.27%) REXX
7 1 (0.27%) sed
7 1 (0.27%) Shell Script
7 1 (0.27%) VB
Qualifications
1 32 (8.49%) Microsoft Certification
2 29 (7.69%) Cisco Certification
3 24 (6.37%) MCSA
4 22 (5.84%) ITIL Certification
4 22 (5.84%) MCP
4 22 (5.84%) MCSE
5 21 (5.57%) CCNA
6 11 (2.92%) CCNP
6 11 (2.92%) Degree
7 10 (2.65%) Security Cleared
8 9 (2.39%) CCIE
9 7 (1.86%) CISM
9 7 (1.86%) SC Cleared
10 6 (1.59%) CISA
11 5 (1.33%) CISSP
12 3 (0.80%) HND
13 2 (0.53%) DBS Check
13 2 (0.53%) NVQ Level 4
13 2 (0.53%) RHCT
14 1 (0.27%) Computer Science Degree
Quality Assurance & Compliance
1 13 (3.45%) ISO/IEC 27001
2 9 (2.39%) QA
3 2 (0.53%) ISO/IEC 20000
3 2 (0.53%) PCI DSS
3 2 (0.53%) PMO
System Software
1 79 (20.95%) Active Directory
2 33 (8.75%) Hyper-V
3 14 (3.71%) VMware Infrastructure
4 7 (1.86%) VMware ESXi
5 3 (0.80%) XenApp
6 2 (0.53%) Terminal Server
7 1 (0.27%) Terminal Services
7 1 (0.27%) Time Sharing Option
7 1 (0.27%) vSphere
7 1 (0.27%) XenDesktop
Systems Management
1 28 (7.43%) SCCM
2 7 (1.86%) Cisco CUCM
2 7 (1.86%) FortiGate
3 3 (0.80%) TrustSec
4 2 (0.53%) Netcool
4 2 (0.53%) Norton AntiVirus
4 2 (0.53%) Opscode Chef
4 2 (0.53%) Puppet
4 2 (0.53%) Tivoli Storage Manager
5 1 (0.27%) AirWatch
5 1 (0.27%) Ganglia
5 1 (0.27%) Nagios
5 1 (0.27%) SCOM
5 1 (0.27%) TeamSite
5 1 (0.27%) WSUS
Vendors
1 95 (25.20%) Microsoft
2 63 (16.71%) SAP
3 60 (15.92%) Cisco
4 39 (10.34%) VMware
5 37 (9.81%) Citrix
6 11 (2.92%) Juniper
7 8 (2.12%) Oracle
8 7 (1.86%) CheckPoint
8 7 (1.86%) Cognos
8 7 (1.86%) F5
8 7 (1.86%) Google
8 7 (1.86%) Riverbed
9 5 (1.33%) Apple
9 5 (1.33%) Xerox
10 4 (1.06%) SolarWinds
11 3 (0.80%) AppDynamics
11 3 (0.80%) Dynatrace
11 3 (0.80%) Fortinet
11 3 (0.80%) Red Hat
11 3 (0.80%) Splunk