Period
to 4 July 2020

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 4 July 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North West
6 months to
4 Jul 2020
Same period 2019 Same period 2018
Rank 93 85 150
Rank change year-on-year -8 +65 -34
Permanent jobs citing SLA 165 374 273
As % of all permanent jobs advertised in the North West 2.90% 3.54% 2.15%
As % of the Quality Assurance & Compliance category 22.27% 24.13% 17.29%
Number of salaries quoted 121 245 230
Median annual salary £37,500 £37,500 £28,888
Median salary % change year-on-year - +29.81% +5.05%
10th Percentile £22,000 £21,000 £19,725
90th Percentile £60,000 £53,750 £57,500
England median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Permanent vacancies with a requirement for quality assurance or compliance skills 741 1,550 1,579
As % of all permanent IT jobs advertised in the North West 13.00% 14.67% 12.43%
Number of salaries quoted 562 993 1,204
Median annual salary £47,750 £45,000 £42,750
Median salary % change year-on-year +6.11% +5.26% +14.00%
10th Percentile £29,000 £25,500 £24,075
90th Percentile £70,000 £72,500 £63,750
England median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +5.26%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

3-month moving average salary quoted in jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

Salary distribution for jobs citing SLA in the North West over the 6 months to 4 July 2020.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 4 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -39 53 £31,000 -17.33% 9
Cumbria +7 44 £45,000 +5.88%
Merseyside +29 36 £26,500 -18.46% 3
Lancashire +17 16 £37,500 +19.05% 2
Cheshire -28 15 £45,000 +5.88% 7
SLA
England

For the 6 months to 4 July 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for SLA.

1 73 (44.24%) ITIL
2 69 (41.82%) Windows
3 55 (33.33%) Active Directory
4 48 (29.09%) Office 365
5 39 (23.64%) Microsoft
6 36 (21.82%) Service Delivery
6 36 (21.82%) Incident Management
7 35 (21.21%) Change Management
8 33 (20.00%) LAN
9 31 (18.79%) SQL
10 27 (16.36%) Linux
10 27 (16.36%) WAN
10 27 (16.36%) Problem Management
11 25 (15.15%) Cisco
11 25 (15.15%) VMware
11 25 (15.15%) Windows Server
12 23 (13.94%) Analytical Skills
12 23 (13.94%) Management Information System
12 23 (13.94%) Security Cleared
13 22 (13.33%) ITSM
13 22 (13.33%) Microsoft Office
13 22 (13.33%) Problem-Solving
14 21 (12.73%) HP
15 20 (12.12%) DNS
16 19 (11.52%) Citrix
16 19 (11.52%) Azure
17 18 (10.91%) IBM
17 18 (10.91%) SQL Server
17 18 (10.91%) Firewall
17 18 (10.91%) Root Cause Analysis

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (9.09%) MS Exchange
2 6 (3.64%) Confluence
3 3 (1.82%) SAS
4 2 (1.21%) Elasticsearch
4 2 (1.21%) SharePoint
5 1 (0.61%) Exchange Server 2010
Applications
1 22 (13.33%) Microsoft Office
2 4 (2.42%) Microsoft Excel
3 3 (1.82%) SPSS
4 1 (0.61%) Microsoft PowerPoint
Business Applications
1 6 (3.64%) Remedy ITSM
2 1 (0.61%) SAP Business One
Cloud Services
1 48 (29.09%) Office 365
2 19 (11.52%) Azure
3 9 (5.45%) Cloud Computing
4 4 (2.42%) SaaS
5 3 (1.82%) AWS
6 2 (1.21%) Azure Active Directory
6 2 (1.21%) PaaS
Communications & Networking
1 33 (20.00%) LAN
2 27 (16.36%) WAN
3 20 (12.12%) DNS
4 18 (10.91%) Firewall
5 16 (9.70%) DHCP
6 15 (9.09%) TCP/IP
7 13 (7.88%) VoIP
7 13 (7.88%) VPN
8 9 (5.45%) Network Security
8 9 (5.45%) VLAN
8 9 (5.45%) Wireless
9 6 (3.64%) Wi-Fi
10 4 (2.42%) FTP
10 4 (2.42%) Internet
11 3 (1.82%) ADSL
11 3 (1.82%) Ethernet
11 3 (1.82%) IMAP
11 3 (1.82%) MPLS
11 3 (1.82%) SAN
11 3 (1.82%) VDSL
Database & Business Intelligence
1 18 (10.91%) SQL Server
2 4 (2.42%) SQL Server 2012
3 3 (1.82%) BusinessObjects
3 3 (1.82%) Data Mining
4 2 (1.21%) Cosmos DB
4 2 (1.21%) MySQL
4 2 (1.21%) Relational Database
5 1 (0.61%) DB2
Development Applications
1 7 (4.24%) JIRA
2 4 (2.42%) Metasploit
3 1 (0.61%) CruiseControl
3 1 (0.61%) Hudson
3 1 (0.61%) Jenkins
General
1 17 (10.30%) Finance
2 15 (9.09%) Retail
3 6 (3.64%) Manufacturing
4 5 (3.03%) Telecoms
5 3 (1.82%) Banking
5 3 (1.82%) Billing
5 3 (1.82%) Public Sector
6 1 (0.61%) Law
6 1 (0.61%) Legal
Job Titles
1 37 (22.42%) Analyst
2 14 (8.48%) Support Engineer
3 12 (7.27%) Service Analyst
4 11 (6.67%) 2nd Line Support
4 11 (6.67%) Unix Engineer
5 10 (6.06%) Procurement Manager
5 10 (6.06%) Server Engineer
5 10 (6.06%) Service Desk Analyst
6 9 (5.45%) Service Desk Engineer
7 8 (4.85%) IT Support
7 8 (4.85%) Service Manager
7 8 (4.85%) Support Analyst
8 7 (4.24%) 3rd Line Support
8 7 (4.24%) IT Engineer
8 7 (4.24%) IT Support Engineer
8 7 (4.24%) Senior Analyst
8 7 (4.24%) Technical Engineer
9 6 (3.64%) ICT Engineer
9 6 (3.64%) Security Engineer
9 6 (3.64%) SOC Analyst
Libraries, Frameworks & Software Standards
1 3 (1.82%) XML
2 1 (0.61%) .NET
Miscellaneous
1 23 (13.94%) Analytical Skills
1 23 (13.94%) Management Information System
2 13 (7.88%) Clustering
3 7 (4.24%) e-Learning
3 7 (4.24%) Replication
4 6 (3.64%) Self-Motivation
5 5 (3.03%) VxBlock/Vblock
6 2 (1.21%) Cyberattack
6 2 (1.21%) Data Centre
6 2 (1.21%) Driving Licence
6 2 (1.21%) Security Operations Centre
7 1 (0.61%) AS400
7 1 (0.61%) Handset
7 1 (0.61%) iPad
7 1 (0.61%) iSeries
7 1 (0.61%) Linux Command Line
7 1 (0.61%) User Experience
7 1 (0.61%) Virtual Team
Operating Systems
1 69 (41.82%) Windows
2 27 (16.36%) Linux
3 25 (15.15%) Windows Server
4 16 (9.70%) Windows Server 2012
5 15 (9.09%) Windows 10
6 12 (7.27%) Apple iOS
6 12 (7.27%) Unix
6 12 (7.27%) Windows Server 2016
7 11 (6.67%) Android
7 11 (6.67%) Solaris
7 11 (6.67%) SUSE
7 11 (6.67%) Windows Server 2008
8 10 (6.06%) Windows 7
9 7 (4.24%) Windows Server 2003
10 5 (3.03%) Windows Server 2019
11 4 (2.42%) Kali Linux
11 4 (2.42%) Windows 8
12 2 (1.21%) Mac OS
Processes & Methodologies
1 73 (44.24%) ITIL
2 36 (21.82%) Incident Management
2 36 (21.82%) Service Delivery
3 35 (21.21%) Change Management
4 27 (16.36%) Problem Management
5 22 (13.33%) ITSM
5 22 (13.33%) Problem-Solving
6 18 (10.91%) Root Cause Analysis
7 17 (10.30%) Mentoring
8 14 (8.48%) Project Management
8 14 (8.48%) Service Management
9 13 (7.88%) Agile Software Development
9 13 (7.88%) Disaster Recovery
10 11 (6.67%) Capacity Management
10 11 (6.67%) Service Delivery Management
10 11 (6.67%) Tech Ops
11 10 (6.06%) Change Control
11 10 (6.06%) Demand Forecasting
11 10 (6.06%) Kalman Filter
11 10 (6.06%) Portfolio Management
Programming Languages
1 31 (18.79%) SQL
2 8 (4.85%) PowerShell
3 3 (1.82%) JavaScript
4 1 (0.61%) Java
4 1 (0.61%) Shell Script
Qualifications
1 23 (13.94%) Security Cleared
2 14 (8.48%) ITIL Certification
3 10 (6.06%) Microsoft Certification
4 9 (5.45%) Degree
5 8 (4.85%) SC Cleared
6 7 (4.24%) CCNA
6 7 (4.24%) Cisco Certification
6 7 (4.24%) MCSE
7 2 (1.21%) CISA
7 2 (1.21%) CISSP
7 2 (1.21%) SSCP
8 1 (0.61%) Computer Science Degree
8 1 (0.61%) ISEB
Quality Assurance & Compliance
1 8 (4.85%) QA
2 5 (3.03%) ISO/IEC 27001
3 2 (1.21%) Cyber Essentials
3 2 (1.21%) NIST
3 2 (1.21%) PCI DSS
4 1 (0.61%) Data Quality
4 1 (0.61%) HL7
System Software
1 55 (33.33%) Active Directory
2 16 (9.70%) Virtual Machines
2 16 (9.70%) VMware Infrastructure
3 5 (3.03%) Citrix Hypervisor
3 5 (3.03%) VMware ESXi
4 4 (2.42%) Snort
5 3 (1.82%) Hyper-V
6 1 (0.61%) BitLocker
6 1 (0.61%) DFS Replication
6 1 (0.61%) Firmware
6 1 (0.61%) PowerHA
Systems Management
1 8 (4.85%) Cisco CUCM
1 8 (4.85%) SCOM
2 7 (4.24%) BMC PATROL
2 7 (4.24%) Nagios
2 7 (4.24%) OpenView
2 7 (4.24%) Tivoli
2 7 (4.24%) Tivoli Monitoring
2 7 (4.24%) vRealize
3 6 (3.64%) FortiGate
4 4 (2.42%) Ansible
5 2 (1.21%) Failover Clustering
5 2 (1.21%) Kubernetes
5 2 (1.21%) SCCM
5 2 (1.21%) Terraform
6 1 (0.61%) Opscode Chef
6 1 (0.61%) Puppet
Vendors
1 39 (23.64%) Microsoft
2 25 (15.15%) Cisco
2 25 (15.15%) VMware
3 21 (12.73%) HP
4 19 (11.52%) Citrix
5 18 (10.91%) IBM
6 14 (8.48%) Oracle
7 11 (6.67%) SAP
7 11 (6.67%) Sun
8 8 (4.85%) Mitel
8 8 (4.85%) Remedy
8 8 (4.85%) ServiceNow
8 8 (4.85%) SolarWinds
9 7 (4.24%) BMC
9 7 (4.24%) CA
9 7 (4.24%) Virgin Media
10 6 (3.64%) arcserve
10 6 (3.64%) Intel
10 6 (3.64%) Juniper
10 6 (3.64%) Sophos