Period
to 26 January 2020

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 26 January 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North West
6 months to
26 Jan 2020
Same period 2019 Same period 2018
Rank 132 150 128
Rank change year-on-year +18 -22 -16
Permanent jobs citing SLA 195 217 336
As % of all permanent IT jobs advertised in the North West 2.26% 2.07% 2.63%
As % of the Quality Assurance & Compliance category 20.31% 13.87% 20.40%
Number of salaries quoted 117 164 228
North West median annual salary £31,500 £35,000 £27,500
Median salary % change year-on-year -10.00% +27.27% -5.17%
10th Percentile £20,800 £20,500 £20,500
90th Percentile £58,750 £60,000 £53,750
England median annual salary £37,500 £40,000 £35,250
% change year-on-year -6.25% +13.48% -6.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Permanent vacancies with a requirement for quality assurance or compliance skills 960 1,565 1,647
As % of all permanent IT jobs advertised in the North West 11.14% 14.92% 12.90%
Number of salaries quoted 720 1,219 1,209
North West median annual salary £45,000 £45,000 £43,000
Median salary % change year-on-year - +4.65% +7.50%
10th Percentile £26,250 £26,250 £25,000
90th Percentile £70,102 £70,000 £70,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

The salary distribution of IT jobs citing SLA in the North West over the 6 months to 26 January 2020.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 26 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +33 102 £31,914 -11.35% 30
Cheshire -11 33 £22,500 -10.00% 17
Merseyside +25 25 £38,000 +56.70% 13
Cumbria -3 21 £42,500 -9.57% 5
Lancashire -18 11 £37,281 -10.71% 11
SLA
England

For the 6 months to 26 January 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for SLA.

1 80 (41.03%) Windows
2 72 (36.92%) ITIL
3 67 (34.36%) Active Directory
4 64 (32.82%) Incident Management
5 59 (30.26%) Microsoft
6 58 (29.74%) Office 365
7 41 (21.03%) Problem-Solving
8 40 (20.51%) Analytical Skills
9 39 (20.00%) Problem Management
10 33 (16.92%) Microsoft Office
10 33 (16.92%) Windows 10
11 31 (15.90%) Agile Software Development
12 30 (15.38%) Service Delivery
13 28 (14.36%) Windows Server
14 27 (13.85%) Azure
14 27 (13.85%) Citrix
15 26 (13.33%) SQL
16 25 (12.82%) Change Management
16 25 (12.82%) Finance
17 24 (12.31%) Service Management
18 23 (11.79%) LAN
18 23 (11.79%) WAN
18 23 (11.79%) Windows 7
19 22 (11.28%) Security Cleared
20 21 (10.77%) VMware
21 20 (10.26%) Oracle
21 20 (10.26%) ITSM
22 19 (9.74%) MS Exchange
22 19 (9.74%) VMware Infrastructure
22 19 (9.74%) Mentoring

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (9.74%) MS Exchange
2 13 (6.67%) Skype for Business
3 7 (3.59%) IIS
4 5 (2.56%) Exchange Server 2010
5 4 (2.05%) SharePoint
6 2 (1.03%) Confluence
6 2 (1.03%) Exchange Server 2013
6 2 (1.03%) WebLogic
7 1 (0.51%) CMS
7 1 (0.51%) SAS
Applications
1 33 (16.92%) Microsoft Office
2 8 (4.10%) Microsoft Excel
3 1 (0.51%) SPSS
Business Applications
1 7 (3.59%) Oracle ERP
2 5 (2.56%) Oracle EBS
2 5 (2.56%) Oracle EBS R12
3 4 (2.05%) Oracle Assets
3 4 (2.05%) Oracle Cash Management
3 4 (2.05%) Oracle E-Business Tax
3 4 (2.05%) Oracle Payables
3 4 (2.05%) Oracle Receivables
3 4 (2.05%) Oracle Subledger Accounting
3 4 (2.05%) Remedy ITSM
4 3 (1.54%) Oracle 11i
4 3 (1.54%) Oracle General Ledger
4 3 (1.54%) Oracle SCM
5 2 (1.03%) Oracle Financials
6 1 (0.51%) Oracle Applications
6 1 (0.51%) Oracle Procure-to-Pay
6 1 (0.51%) Salesforce.com CRM
Cloud Services
1 58 (29.74%) Office 365
2 27 (13.85%) Azure
3 16 (8.21%) AWS
4 7 (3.59%) Azure Active Directory
4 7 (3.59%) Cloud Computing
5 4 (2.05%) SaaS
6 3 (1.54%) Mimecast
7 2 (1.03%) Dynamics 365
7 2 (1.03%) Power Platform
8 1 (0.51%) Cloudflare
8 1 (0.51%) GCP
8 1 (0.51%) WhatsApp
Communications & Networking
1 23 (11.79%) LAN
1 23 (11.79%) WAN
2 18 (9.23%) DNS
3 17 (8.72%) DHCP
4 13 (6.67%) Skype
5 9 (4.62%) TCP/IP
6 8 (4.10%) Firewall
7 6 (3.08%) Wireless
8 5 (2.56%) Intranet
8 5 (2.56%) Unified Communications
8 5 (2.56%) VoIP
8 5 (2.56%) VPN
9 4 (2.05%) Remote Desktop
9 4 (2.05%) VLAN
10 3 (1.54%) Internet
10 3 (1.54%) Wi-Fi
11 2 (1.03%) SSL
12 1 (0.51%) MPLS
12 1 (0.51%) PSTN
12 1 (0.51%) SAN
Database & Business Intelligence
1 11 (5.64%) SQL Server
2 7 (3.59%) Oracle Reports
2 7 (3.59%) SQL Server Reporting Services
3 5 (2.56%) Azure SQL Database
3 5 (2.56%) Microsoft Analysis Services
3 5 (2.56%) SQL Server Analysis Services
3 5 (2.56%) SQL Server Integration Services
4 2 (1.03%) Oracle Database
4 2 (1.03%) Power BI
4 2 (1.03%) SQLPlus
5 1 (0.51%) BusinessObjects
5 1 (0.51%) Data Mining
5 1 (0.51%) MS Access
5 1 (0.51%) RDBMS
5 1 (0.51%) Relational Database
Development Applications
1 7 (3.59%) JIRA
2 2 (1.03%) Oracle Forms
General
1 25 (12.82%) Finance
2 14 (7.18%) Retail
3 9 (4.62%) Law
4 8 (4.10%) Telecoms
5 5 (2.56%) Manufacturing
5 5 (2.56%) Public Sector
6 4 (2.05%) General Ledger
6 4 (2.05%) Housing Association
7 3 (1.54%) Marketing
8 1 (0.51%) Billing
8 1 (0.51%) Fire and Rescue
Job Titles
1 55 (28.21%) Analyst
2 37 (18.97%) Service Desk Analyst
3 35 (17.95%) Service Analyst
4 23 (11.79%) Service Manager
5 14 (7.18%) IT Support
6 11 (5.64%) IT Engineer
6 11 (5.64%) Support Engineer
7 10 (5.13%) IT Manager
7 10 (5.13%) Service Desk Engineer
7 10 (5.13%) Team Leader
7 10 (5.13%) Unix Engineer
8 9 (4.62%) 3rd Line Engineer
9 8 (4.10%) 1st Line Support
9 8 (4.10%) 2nd Line Service Desk Analyst
9 8 (4.10%) IT Services Manager
9 8 (4.10%) Senior Analyst
9 8 (4.10%) Support Analyst
10 7 (3.59%) Consultant
10 7 (3.59%) IT Support Engineer
10 7 (3.59%) Technical Leader
Libraries, Frameworks & Software Standards
1 3 (1.54%) Oracle Fusion
2 1 (0.51%) J2EE
2 1 (0.51%) LDAP
2 1 (0.51%) XML
Miscellaneous
1 40 (20.51%) Analytical Skills
2 18 (9.23%) Management Information System
3 12 (6.15%) Video Conferencing
4 10 (5.13%) Clustering
5 9 (4.62%) Xbox
6 7 (3.59%) e-Learning
7 6 (3.08%) Driving Licence
7 6 (3.08%) iPad
7 6 (3.08%) User Experience
8 5 (2.56%) Data Centre
8 5 (2.56%) Self-Motivation
9 4 (2.05%) Social Network
10 2 (1.03%) Replication
10 2 (1.03%) Smart Meter
10 2 (1.03%) VxBlock/Vblock
11 1 (0.51%) Foreign Exchange (FX)
11 1 (0.51%) Mobile App
11 1 (0.51%) NHS
11 1 (0.51%) Private Cloud
Operating Systems
1 80 (41.03%) Windows
2 33 (16.92%) Windows 10
3 28 (14.36%) Windows Server
4 23 (11.79%) Windows 7
5 15 (7.69%) Linux
6 10 (5.13%) Solaris
6 10 (5.13%) SUSE
6 10 (5.13%) Unix
6 10 (5.13%) Windows Server 2012
7 9 (4.62%) Apple iOS
7 9 (4.62%) Windows Server 2003
8 8 (4.10%) Android
8 8 (4.10%) Windows Server 2008
9 5 (2.56%) Windows 8
10 2 (1.03%) Mac OS
11 1 (0.51%) Mac OS X
11 1 (0.51%) Windows Vista
Processes & Methodologies
1 72 (36.92%) ITIL
2 64 (32.82%) Incident Management
3 41 (21.03%) Problem-Solving
4 39 (20.00%) Problem Management
5 31 (15.90%) Agile Software Development
6 30 (15.38%) Service Delivery
7 25 (12.82%) Change Management
8 24 (12.31%) Service Management
9 20 (10.26%) ITSM
10 19 (9.74%) Mentoring
11 16 (8.21%) Project Management
12 14 (7.18%) Proactive Monitoring
13 12 (6.15%) Root Cause Analysis
14 11 (5.64%) Coaching
15 10 (5.13%) Digital Transformation Programme
15 10 (5.13%) Document Management
15 10 (5.13%) Infrastructure Engineering
16 9 (4.62%) Statistics
17 8 (4.10%) IT Strategy
18 7 (3.59%) Information Security
Programming Languages
1 26 (13.33%) SQL
2 5 (2.56%) PowerShell
3 3 (1.54%) Java
4 2 (1.03%) PL/SQL
5 1 (0.51%) JavaScript
5 1 (0.51%) Python
5 1 (0.51%) Ruby
5 1 (0.51%) VBA
Qualifications
1 22 (11.28%) Security Cleared
2 16 (8.21%) SC Cleared
3 9 (4.62%) Microsoft Certification
4 7 (3.59%) ITIL Certification
5 5 (2.56%) MCSE
6 4 (2.05%) CCNA
6 4 (2.05%) Cisco Certification
7 3 (1.54%) Degree
8 2 (1.03%) MCITP
8 2 (1.03%) MCP
8 2 (1.03%) MCSA
8 2 (1.03%) VCAP
8 2 (1.03%) VMware Certified Professional (VCP)
9 1 (0.51%) AWS Certification
9 1 (0.51%) ISEB
9 1 (0.51%) ISTQB
9 1 (0.51%) Master's Degree
Quality Assurance & Compliance
1 5 (2.56%) QA
2 2 (1.03%) Data Quality
2 2 (1.03%) GAAP
2 2 (1.03%) HL7
3 1 (0.51%) Basel II
3 1 (0.51%) HIPAA
3 1 (0.51%) ISO/IEC 20000
3 1 (0.51%) ISO/IEC 27001
3 1 (0.51%) PCI DSS
3 1 (0.51%) PMO
3 1 (0.51%) Sarbanes-Oxley
System Software
1 67 (34.36%) Active Directory
2 19 (9.74%) VMware Infrastructure
3 14 (7.18%) Virtual Machines
4 9 (4.62%) Hyper-V
5 4 (2.05%) VMware ESXi
6 3 (1.54%) DFS Replication
6 3 (1.54%) Virtual Desktop
6 3 (1.54%) XenApp
7 2 (1.03%) Citrix Hypervisor
7 2 (1.03%) vSphere
7 2 (1.03%) XenDesktop
8 1 (0.51%) Docker
8 1 (0.51%) Terminal Server
8 1 (0.51%) Terminal Services
Systems Management
1 12 (6.15%) SCCM
2 7 (3.59%) AirWatch
3 4 (2.05%) Icinga
3 4 (2.05%) Kibana
3 4 (2.05%) Microsoft Intune
3 4 (2.05%) Nagios
3 4 (2.05%) WSUS
4 3 (1.54%) Jamf Pro
5 2 (1.03%) HP Quality Center
5 2 (1.03%) McAfee ePO
5 2 (1.03%) Microsoft Clustering
5 2 (1.03%) NetApp OnCommand
5 2 (1.03%) vCenter Server
5 2 (1.03%) vMotion
6 1 (0.51%) Ansible
6 1 (0.51%) FortiGate
6 1 (0.51%) HP ALM
6 1 (0.51%) Kubernetes
Vendors
1 59 (30.26%) Microsoft
2 27 (13.85%) Citrix
3 21 (10.77%) VMware
4 20 (10.26%) Oracle
5 18 (9.23%) Cisco
6 12 (6.15%) Apple
7 11 (5.64%) ServiceNow
7 11 (5.64%) Sun
8 10 (5.13%) Remedy
9 8 (4.10%) HP
9 8 (4.10%) iManage
10 7 (3.59%) Virgin Media
11 6 (3.08%) Polycom
11 6 (3.08%) SAP
12 5 (2.56%) Sony
12 5 (2.56%) Tableau
12 5 (2.56%) Veeam
13 4 (2.05%) Intel
13 4 (2.05%) McAfee
13 4 (2.05%) New Relic