Period
to 19 August 2019

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 August 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North West
6 months to
19 Aug 2019
Same period 2018 Same period 2017
Rank 83 132 110
Rank change year-on-year +49 -22 -2
Permanent jobs citing SLA 373 304 384
As % of all permanent IT jobs advertised in the North West 3.54% 2.51% 2.91%
As % of the Quality Assurance & Compliance category 24.48% 19.33% 25.63%
Number of salaries quoted 241 251 260
North West median annual salary £37,500 £30,000 £27,500
Median salary % change year-on-year +25.00% +9.09% -21.43%
10th Percentile £21,250 £18,750 £18,500
90th Percentile £56,000 £57,500 £47,500
England median annual salary £40,000 £39,000 £37,500
% change year-on-year +2.56% +4.00% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Permanent vacancies with a requirement for quality assurance or compliance skills 1,524 1,573 1,498
As % of all permanent IT jobs advertised in the North West 14.48% 13.00% 11.35%
Number of salaries quoted 970 1,215 1,086
North West median annual salary £45,000 £42,500 £37,500
Median salary % change year-on-year +5.88% +13.33% -6.25%
10th Percentile £25,975 £24,100 £23,000
90th Percentile £70,217 £63,750 £63,750
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

The salary distribution of IT jobs citing SLA in the North West over the 6 months to 19 August 2019.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 19 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +17 201 £37,500 +38.89% 40
Cheshire +41 93 £42,500 +24.09% 16
Lancashire -6 43 £41,500 +27.69% 12
Merseyside -1 22 £35,000 -8.23% 10
Cumbria +6 12 £42,500 - 4
SLA
England

For the 6 months to 19 August 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for SLA.

1 129 (34.58%) ITIL
2 126 (33.78%) Microsoft
3 120 (32.17%) Windows
4 105 (28.15%) Active Directory
5 100 (26.81%) Analytical Skills
6 96 (25.74%) Problem-Solving
7 80 (21.45%) Service Delivery
8 65 (17.43%) SQL
8 65 (17.43%) Microsoft Office
9 60 (16.09%) Office 365
10 54 (14.48%) Finance
11 52 (13.94%) Incident Management
12 51 (13.67%) VMware
13 49 (13.14%) Microsoft Excel
14 48 (12.87%) Service Management
15 44 (11.80%) Management Information System
15 44 (11.80%) Agile Software Development
16 41 (10.99%) Problem Management
16 41 (10.99%) VMware Infrastructure
17 40 (10.72%) Cisco
17 40 (10.72%) DNS
17 40 (10.72%) Line Management
18 39 (10.46%) MS Exchange
19 38 (10.19%) Windows Server
20 36 (9.65%) Broadband
20 36 (9.65%) Telecoms
21 35 (9.38%) Change Management
22 34 (9.12%) DHCP
22 34 (9.12%) Windows 10
23 32 (8.58%) SQL Server

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (10.46%) MS Exchange
2 17 (4.56%) SharePoint
3 16 (4.29%) Confluence
4 9 (2.41%) IIS
5 8 (2.14%) Exchange Server 2013
6 7 (1.88%) Exchange Server 2010
6 7 (1.88%) JBoss
7 5 (1.34%) WebSphere
8 4 (1.07%) OpenStack
8 4 (1.07%) Skype for Business
8 4 (1.07%) WebSphere Application Server
9 1 (0.27%) Elasticsearch
9 1 (0.27%) Exchange Server 2007
9 1 (0.27%) GlassFish
9 1 (0.27%) nginx
9 1 (0.27%) SharePoint Server
9 1 (0.27%) Tomcat
Applications
1 65 (17.43%) Microsoft Office
2 49 (13.14%) Microsoft Excel
3 11 (2.95%) Microsoft PowerPoint
Business Applications
1 15 (4.02%) Dynamics NAV
2 9 (2.41%) CSG Singleview
3 7 (1.88%) Oracle Assets
4 6 (1.61%) NetSuite
5 4 (1.07%) Oracle EBS
5 4 (1.07%) Oracle EBS R12
5 4 (1.07%) Oracle ERP
6 3 (0.80%) Payment Gateway
7 2 (0.54%) Dynamics CRM
7 2 (0.54%) Oracle 11i
7 2 (0.54%) Oracle Cash Management
7 2 (0.54%) Oracle E-Business Tax
7 2 (0.54%) Oracle Payables
7 2 (0.54%) Oracle Receivables
7 2 (0.54%) Oracle SCM
7 2 (0.54%) Oracle Subledger Accounting
8 1 (0.27%) Dynamics AX
8 1 (0.27%) Oracle General Ledger
8 1 (0.27%) Oracle Procure-to-Pay
8 1 (0.27%) Remedy ITSM
Cloud Services
1 60 (16.09%) Office 365
2 28 (7.51%) Microsoft Azure
3 25 (6.70%) Power Platform
4 19 (5.09%) Amazon AWS
5 8 (2.14%) Azure Active Directory
5 8 (2.14%) Cloud Computing
5 8 (2.14%) Mimecast
6 6 (1.61%) OpenShift
7 5 (1.34%) Dynamics 365
8 4 (1.07%) PaaS
9 1 (0.27%) Amazon ElastiCache
9 1 (0.27%) Amazon S3
9 1 (0.27%) AWS Elastic Beanstalk
9 1 (0.27%) AWS Lambda
9 1 (0.27%) CloudFront
9 1 (0.27%) Datadog
9 1 (0.27%) G Suite
9 1 (0.27%) SaaS
9 1 (0.27%) Serverless
Communications & Networking
1 40 (10.72%) DNS
2 36 (9.65%) Broadband
3 34 (9.12%) DHCP
4 30 (8.04%) Wireless
5 29 (7.77%) LAN
5 29 (7.77%) WAN
6 23 (6.17%) TCP/IP
7 20 (5.36%) Firewall
8 13 (3.49%) Network Security
8 13 (3.49%) Remote Desktop
8 13 (3.49%) VPN
9 12 (3.22%) VoIP
10 9 (2.41%) Skype
10 9 (2.41%) VLAN
11 8 (2.14%) Wi-Fi
12 6 (1.61%) Ethernet
12 6 (1.61%) SAN
13 5 (1.34%) BGP
13 5 (1.34%) IKE
13 5 (1.34%) OSPF
Database & Business Intelligence
1 32 (8.58%) SQL Server
2 25 (6.70%) Power BI
3 18 (4.83%) SQL Server Reporting Services
4 13 (3.49%) SQL Server Integration Services
5 12 (3.22%) Microsoft Analysis Services
5 12 (3.22%) SQL Server Analysis Services
6 10 (2.68%) Qlik Sense
7 7 (1.88%) MS Access
8 5 (1.34%) Oracle Reports
8 5 (1.34%) PowerPivot
9 3 (0.80%) Relational Database
10 2 (0.54%) Data Warehouse
10 2 (0.54%) RDBMS
11 1 (0.27%) Amazon RDS
11 1 (0.27%) Big Data
11 1 (0.27%) Oracle BI Publisher
11 1 (0.27%) Oracle ODI
11 1 (0.27%) SQL Server 2008
11 1 (0.27%) SQL Server 2012
11 1 (0.27%) SQL Server 2014
Development Applications
1 20 (5.36%) JIRA
2 11 (2.95%) Git (software)
3 9 (2.41%) Maven
4 8 (2.14%) Sonatype Nexus
5 7 (1.88%) Jenkins
6 5 (1.34%) Cucumber
6 5 (1.34%) Selenium
7 4 (1.07%) CA Release Automation
7 4 (1.07%) Gradle
8 1 (0.27%) Oracle Forms
8 1 (0.27%) SQL Server Management Studio (SSMS)
8 1 (0.27%) Vagrant
General
1 54 (14.48%) Finance
2 36 (9.65%) Telecoms
3 29 (7.77%) Retail
4 25 (6.70%) Billing
5 20 (5.36%) Law
6 13 (3.49%) Marketing
7 10 (2.68%) Legal
7 10 (2.68%) Manufacturing
8 8 (2.14%) Banking
9 4 (1.07%) Back Office
10 3 (0.80%) Public Sector
11 2 (0.54%) French Language
11 2 (0.54%) Games
11 2 (0.54%) General Ledger
11 2 (0.54%) German Language
Job Titles
1 95 (25.47%) Analyst
2 40 (10.72%) Service Analyst
3 36 (9.65%) Service Desk Analyst
4 33 (8.85%) IT Engineer
5 31 (8.31%) Service Manager
6 30 (8.04%) Support Engineer
7 28 (7.51%) Delivery Manager
7 28 (7.51%) IT Support
8 24 (6.43%) Service Delivery Manager
9 20 (5.36%) Infrastructure Engineer
10 19 (5.09%) Applications Support
10 19 (5.09%) Data Analyst
10 19 (5.09%) IT Support Engineer
10 19 (5.09%) Technical Engineer
11 18 (4.83%) 3rd Line Engineer
11 18 (4.83%) Technical Support
12 17 (4.56%) Senior Analyst
13 16 (4.29%) Technical Support Engineer
14 14 (3.75%) Microsoft Engineer
15 12 (3.22%) 1st Line Support
Libraries, Frameworks & Software Standards
1 8 (2.14%) Node.js
2 5 (1.34%) Express
3 4 (1.07%) Java EE
4 3 (0.80%) .NET
4 3 (0.80%) AngularJS
4 3 (0.80%) Apache Flex
4 3 (0.80%) CGI
4 3 (0.80%) CSS
4 3 (0.80%) Ext JS
4 3 (0.80%) HTML
4 3 (0.80%) JDBC
4 3 (0.80%) Twitter Bootstrap
4 3 (0.80%) XML
4 3 (0.80%) XSLT
5 2 (0.54%) Oracle Fusion
6 1 (0.27%) Elastic Stack
6 1 (0.27%) IDoc
6 1 (0.27%) LDAP
6 1 (0.27%) Ruby on Rails
Miscellaneous
1 100 (26.81%) Analytical Skills
2 44 (11.80%) Management Information System
3 12 (3.22%) Driving Licence
3 12 (3.22%) Smartphone
4 11 (2.95%) Video Conferencing
4 11 (2.95%) Xbox
5 9 (2.41%) Hybrid Cloud
5 9 (2.41%) User Experience
6 8 (2.14%) Data Centre
6 8 (2.14%) iPhone
6 8 (2.14%) Self-Motivation
7 6 (1.61%) Blackberry
7 6 (1.61%) Clustering
8 5 (1.34%) e-Learning
8 5 (1.34%) Replication
9 4 (1.07%) Smart Meter
9 4 (1.07%) VxBlock/Vblock
10 3 (0.80%) APACS
10 3 (0.80%) Digital Signage
10 3 (0.80%) NHS
Operating Systems
1 120 (32.17%) Windows
2 38 (10.19%) Windows Server
3 34 (9.12%) Windows 10
4 26 (6.97%) Windows 7
5 24 (6.43%) Linux
6 17 (4.56%) Windows Server 2003
7 13 (3.49%) Windows Server 2008
8 10 (2.68%) Unix
9 8 (2.14%) Apple iOS
9 8 (2.14%) Windows Server 2012
10 7 (1.88%) Android
11 6 (1.61%) Solaris
11 6 (1.61%) SUSE
12 3 (0.80%) AIX
12 3 (0.80%) Windows XP
13 2 (0.54%) Mac OS X
14 1 (0.27%) Mac OS
14 1 (0.27%) VMS
14 1 (0.27%) Windows 2000 Server
Processes & Methodologies
1 129 (34.58%) ITIL
2 96 (25.74%) Problem-Solving
3 80 (21.45%) Service Delivery
4 52 (13.94%) Incident Management
5 48 (12.87%) Service Management
6 44 (11.80%) Agile Software Development
7 41 (10.99%) Problem Management
8 40 (10.72%) Line Management
9 35 (9.38%) Change Management
10 31 (8.31%) ITSM
11 26 (6.97%) DevOps
12 24 (6.43%) Business Intelligence
13 22 (5.90%) Continuous Improvement
13 22 (5.90%) Disaster Recovery
13 22 (5.90%) Infrastructure Engineering
14 21 (5.63%) ERP
14 21 (5.63%) Stakeholder Management
15 19 (5.09%) CRM
15 19 (5.09%) ITIL V3
16 18 (4.83%) B2B
Programming Languages
1 65 (17.43%) SQL
2 24 (6.43%) Java
3 15 (4.02%) Python
4 12 (3.22%) Perl
4 12 (3.22%) PowerShell
5 10 (2.68%) JavaScript
6 7 (1.88%) Ruby
7 3 (0.80%) PL/SQL
8 2 (0.54%) C
8 2 (0.54%) C#
8 2 (0.54%) T-SQL
9 1 (0.27%) PHP
Qualifications
1 32 (8.58%) Security Cleared
2 29 (7.77%) Degree
3 26 (6.97%) SC Cleared
4 18 (4.83%) ITIL Certification
5 13 (3.49%) Microsoft Certification
6 10 (2.68%) ITIL Foundation Certificate
7 9 (2.41%) CCNA
7 9 (2.41%) Cisco Certification
8 6 (1.61%) CCNP
8 6 (1.61%) MCSE
8 6 (1.61%) VMware Certified Professional (VCP)
9 5 (1.34%) AAT
10 3 (0.80%) MCP
11 2 (0.54%) DBS Check
11 2 (0.54%) MCSA
11 2 (0.54%) VCAP
12 1 (0.27%) BPSS Clearance
12 1 (0.27%) Computer Science Degree
12 1 (0.27%) CTC Cleared
12 1 (0.27%) MCITP
Quality Assurance & Compliance
1 11 (2.95%) QA
2 7 (1.88%) ISO/IEC 27001
3 6 (1.61%) Data Quality
4 5 (1.34%) GDPR
5 3 (0.80%) ISO 9001
5 3 (0.80%) PCI DSS
6 1 (0.27%) ISO/IEC 20000
System Software
1 105 (28.15%) Active Directory
2 41 (10.99%) VMware Infrastructure
3 14 (3.75%) Hyper-V
4 11 (2.95%) Virtual Machines
5 10 (2.68%) Docker
6 9 (2.41%) vSphere
7 7 (1.88%) BitLocker
8 5 (1.34%) Apache ZooKeeper
8 5 (1.34%) etcd
8 5 (1.34%) VMware ESXi
9 4 (1.07%) Citrix Hypervisor
9 4 (1.07%) Microsoft Virtual Server
9 4 (1.07%) Terminal Services
9 4 (1.07%) Virtual Desktop
9 4 (1.07%) Virtual Servers
9 4 (1.07%) XenDesktop
10 3 (0.80%) XenApp
11 2 (0.54%) MetaFrame
12 1 (0.27%) DFS Replication
12 1 (0.27%) Terminal Server
Systems Management
1 21 (5.63%) SCCM
2 7 (1.88%) WSUS
3 6 (1.61%) Cisco UCCX
4 5 (1.34%) Consul
4 5 (1.34%) FortiGate
4 5 (1.34%) Istio
4 5 (1.34%) Kubernetes
5 4 (1.07%) BladeLogic
6 2 (0.54%) Cisco CUCM
7 1 (0.27%) Cisco UCCE
7 1 (0.27%) Control-M
7 1 (0.27%) Kibana
7 1 (0.27%) logstash
7 1 (0.27%) McAfee ePO
7 1 (0.27%) Microsoft Clustering
7 1 (0.27%) NetApp OnCommand
7 1 (0.27%) Opscode Chef
7 1 (0.27%) SCOM
7 1 (0.27%) Systems Management Server (SMS)
7 1 (0.27%) vMotion
Vendors
1 126 (33.78%) Microsoft
2 51 (13.67%) VMware
3 40 (10.72%) Cisco
4 28 (7.51%) Citrix
5 23 (6.17%) Oracle
6 18 (4.83%) Tableau
7 15 (4.02%) ServiceNow
8 13 (3.49%) BT
9 12 (3.22%) Juniper
10 11 (2.95%) SAP
10 11 (2.95%) Sony
11 10 (2.68%) F5
11 10 (2.68%) Lavastorm
11 10 (2.68%) Nimsoft
12 9 (2.41%) Fortinet
12 9 (2.41%) iManage
12 9 (2.41%) Meraki
12 9 (2.41%) Veeam
13 8 (2.14%) CheckPoint
14 7 (1.88%) Sun