Period
to 21 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 October 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North West
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 138 104 122
Rank change year-on-year -34 +18 -29
Permanent jobs citing SLA 282 377 310
As % of all permanent IT jobs advertised in the North West 2.41% 2.96% 2.54%
As % of the Quality Assurance & Compliance category 17.24% 24.31% 20.85%
Number of salaries quoted 221 235 238
North West median annual salary £30,500 £27,500 £34,250
Median salary % change year-on-year +10.91% -19.71% +5.38%
10th Percentile £18,750 £19,100 £19,600
90th Percentile £57,500 £50,000 £55,000
England median annual salary £39,000 £37,500 £37,500
% change year-on-year +4.00% - +1.35%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Permanent vacancies with a requirement for quality assurance or compliance skills 1,636 1,551 1,487
As % of all permanent IT jobs advertised in the North West 14.00% 12.16% 12.20%
Number of salaries quoted 1,272 1,099 1,170
North West median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - +5.26%
10th Percentile £25,000 £23,950 £25,000
90th Percentile £63,750 £65,000 £63,750
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

The salary distribution of IT jobs citing SLA in the North West over the 6 months to 21 October 2018.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -16 173 £32,500 +20.37% 24
Cheshire -5 71 £30,000 +6.19% 8
Lancashire -8 19 £29,000 -6.45% 4
Merseyside +18 14 £47,500 +36.69% 2
Cumbria +7 3 £44,000 +109.52% 4
SLA
England

For the 6 months to 21 October 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for SLA.

1 129 (45.74%) ITIL
2 93 (32.98%) Windows
3 88 (31.21%) Microsoft
4 72 (25.53%) Service Management
5 58 (20.57%) Active Directory
6 56 (19.86%) Finance
7 50 (17.73%) Incident Management
8 49 (17.38%) Problem-Solving
9 47 (16.67%) Problem Management
10 41 (14.54%) Service Delivery
10 41 (14.54%) SQL
10 41 (14.54%) WAN
11 39 (13.83%) Telecoms
12 38 (13.48%) Office 365
13 37 (13.12%) VMware
14 35 (12.41%) ITSM
14 35 (12.41%) LAN
14 35 (12.41%) Microsoft Office
15 34 (12.06%) Firewall
16 33 (11.70%) Retail
16 33 (11.70%) Cisco
16 33 (11.70%) Windows Server
17 31 (10.99%) SQL Server
17 31 (10.99%) Windows Server 2008
18 29 (10.28%) Windows 7
18 29 (10.28%) Analytical Skills
19 28 (9.93%) Microsoft Certification
20 27 (9.57%) Stakeholder Management
21 25 (8.87%) Cisco Certification
21 25 (8.87%) CCNA

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (7.45%) SharePoint
2 20 (7.09%) MS Exchange
3 16 (5.67%) Skype for Business
4 10 (3.55%) Exchange Server 2007
4 10 (3.55%) SharePoint Server
5 9 (3.19%) Exchange Server 2010
6 8 (2.84%) IIS
7 5 (1.77%) Exchange Server 2013
8 4 (1.42%) Apache
8 4 (1.42%) CMS
9 3 (1.06%) Tomcat
10 2 (0.71%) SAS
11 1 (0.35%) WebSphere
11 1 (0.35%) WebSphere Application Server
Applications
1 35 (12.41%) Microsoft Office
2 19 (6.74%) Microsoft Excel
3 12 (4.26%) Microsoft PowerPoint
4 8 (2.84%) MS Visio
5 1 (0.35%) Spreadsheet
Business Applications
1 10 (3.55%) Dynamics CRM
2 4 (1.42%) Dynamics AX
3 3 (1.06%) Visualfiles
4 2 (0.71%) SAP BPC
4 2 (0.71%) SAP ERP
5 1 (0.35%) Elite 3E
5 1 (0.35%) NetSuite
Cloud Services
1 38 (13.48%) Office 365
2 25 (8.87%) Microsoft Azure
3 13 (4.61%) IaaS
4 7 (2.48%) Amazon AWS
5 5 (1.77%) SaaS
6 4 (1.42%) AdWords
6 4 (1.42%) Google Analytics
7 3 (1.06%) PaaS
8 1 (0.35%) Cloud Computing
8 1 (0.35%) Dynamics 365
Communications & Networking
1 41 (14.54%) WAN
2 35 (12.41%) LAN
3 34 (12.06%) Firewall
4 22 (7.80%) Broadband
4 22 (7.80%) VoIP
5 21 (7.45%) TCP/IP
6 19 (6.74%) Internet
7 18 (6.38%) Ethernet
8 17 (6.03%) SAN
9 15 (5.32%) Skype
10 13 (4.61%) Cisco ASA
10 13 (4.61%) DNS
11 12 (4.26%) Cisco Nexus
11 12 (4.26%) Wi-Fi
12 11 (3.90%) Cisco IPT
13 7 (2.48%) ADSL
13 7 (2.48%) MPLS
13 7 (2.48%) VPN
14 6 (2.13%) Wireless
15 5 (1.77%) OSPF
Database & Business Intelligence
1 31 (10.99%) SQL Server
2 14 (4.96%) SQL Server 2008
3 13 (4.61%) Relational Database
4 8 (2.84%) MySQL
5 7 (2.48%) SQL Server Reporting Services
6 5 (1.77%) SQL Server Integration Services
7 3 (1.06%) SQL Server Analysis Services
8 2 (0.71%) Oracle Database
8 2 (0.71%) PostgreSQL
8 2 (0.71%) SAP BW
9 1 (0.35%) Amazon Redshift
9 1 (0.35%) DB2
9 1 (0.35%) GIS
9 1 (0.35%) Oracle Database 10g
9 1 (0.35%) SQL Server 2012
9 1 (0.35%) SQL Server 2016
Development Applications
1 1 (0.35%) JIRA
1 1 (0.35%) Log4j
1 1 (0.35%) Log4Net
1 1 (0.35%) Team Foundation Server
1 1 (0.35%) VSS/SourceSafe
General
1 56 (19.86%) Finance
2 39 (13.83%) Telecoms
3 33 (11.70%) Retail
4 23 (8.16%) Law
5 18 (6.38%) Banking
6 15 (5.32%) Investment Banking
7 7 (2.48%) Marketing
7 7 (2.48%) Publishing
8 6 (2.13%) Billing
9 5 (1.77%) Manufacturing
10 4 (1.42%) Advertising
10 4 (1.42%) Back Office
10 4 (1.42%) Multimedia
11 1 (0.35%) Automotive
11 1 (0.35%) Electronics
11 1 (0.35%) Games
Job Titles
1 56 (19.86%) Analyst
2 46 (16.31%) Service Manager
3 36 (12.77%) Support Engineer
4 27 (9.57%) Service Analyst
4 27 (9.57%) Service Desk Analyst
5 21 (7.45%) 1st Line Support
5 21 (7.45%) IT Manager
6 19 (6.74%) Network Engineer
7 16 (5.67%) Technical Support
8 15 (5.32%) Support Analyst
9 14 (4.96%) 1st Line Engineer
9 14 (4.96%) 1st Line Support Engineer
9 14 (4.96%) Delivery Manager
9 14 (4.96%) IT Support
9 14 (4.96%) Operations Manager
10 13 (4.61%) Services Delivery Manager
11 12 (4.26%) IT Services Manager
11 12 (4.26%) Technical Manager
12 11 (3.90%) Team Leader
13 10 (3.55%) Senior Network Engineer
Libraries, Frameworks & Software Standards
1 17 (6.03%) .NET
2 15 (5.32%) HTML
3 11 (3.90%) ASP.NET
3 11 (3.90%) Web Services
4 9 (3.19%) AngularJS
4 9 (3.19%) ASP.NET Web API
4 9 (3.19%) CSS
4 9 (3.19%) HTML5
5 7 (2.48%) XML
6 4 (1.42%) JSON
6 4 (1.42%) SOAP
7 2 (0.71%) EDI
7 2 (0.71%) Flash
8 1 (0.35%) IBM Integration Bus
8 1 (0.35%) MDX
8 1 (0.35%) Middleware
8 1 (0.35%) WebSphere MQ
Miscellaneous
1 29 (10.28%) Analytical Skills
2 16 (5.67%) Data Centre
2 16 (5.67%) Virtual Team
3 11 (3.90%) Self-Motivation
4 8 (2.84%) Blackberry
4 8 (2.84%) Management Information System
5 7 (2.48%) Social Media
6 6 (2.13%) iPhone
7 5 (1.77%) Computer Science
7 5 (1.77%) Driving Licence
8 4 (1.42%) Digital Signage
8 4 (1.42%) Replication
8 4 (1.42%) Social Network
9 3 (1.06%) CMDB
9 3 (1.06%) NHS
9 3 (1.06%) Smart Meter
10 2 (0.71%) Clustering
10 2 (0.71%) Data Structures
10 2 (0.71%) Enterprise Storage
10 2 (0.71%) Public Cloud
Operating Systems
1 93 (32.98%) Windows
2 33 (11.70%) Windows Server
3 31 (10.99%) Windows Server 2008
4 29 (10.28%) Windows 7
5 22 (7.80%) Linux
5 22 (7.80%) Windows Server 2012
6 11 (3.90%) Windows 10
7 9 (3.19%) Unix
8 3 (1.06%) Solaris
9 2 (0.71%) SUSE
9 2 (0.71%) Windows XP
10 1 (0.35%) Android
10 1 (0.35%) Apple iOS
10 1 (0.35%) Debian
10 1 (0.35%) Fedora
10 1 (0.35%) HPUX
10 1 (0.35%) Mac OS X
10 1 (0.35%) Ubuntu
10 1 (0.35%) Windows 8
Processes & Methodologies
1 129 (45.74%) ITIL
2 72 (25.53%) Service Management
3 50 (17.73%) Incident Management
4 49 (17.38%) Problem-Solving
5 47 (16.67%) Problem Management
6 41 (14.54%) Service Delivery
7 35 (12.41%) ITSM
8 27 (9.57%) Stakeholder Management
9 24 (8.51%) Decision-Making
10 23 (8.16%) Change Management
11 22 (7.80%) Change Control
11 22 (7.80%) Risk Management
12 21 (7.45%) Analytics
12 21 (7.45%) ERP
13 18 (6.38%) Project Management
14 17 (6.03%) CRM
15 16 (5.67%) ITIL V3
15 16 (5.67%) Line Management
16 15 (5.32%) Collaborative Working
16 15 (5.32%) Wealth Management
Programming Languages
1 41 (14.54%) SQL
2 9 (3.19%) C#
2 9 (3.19%) PowerShell
3 5 (1.77%) T-SQL
4 3 (1.06%) Perl
4 3 (1.06%) Shell Script
5 2 (0.71%) C
5 2 (0.71%) Java
6 1 (0.35%) COBOL
6 1 (0.35%) JCL
6 1 (0.35%) Jython
6 1 (0.35%) PHP
6 1 (0.35%) PL/SQL
6 1 (0.35%) Python
6 1 (0.35%) VB
6 1 (0.35%) VBA
6 1 (0.35%) VBScript
Qualifications
1 28 (9.93%) Microsoft Certification
2 25 (8.87%) CCNA
2 25 (8.87%) Cisco Certification
3 16 (5.67%) ITIL Certification
4 14 (4.96%) MCITP
5 13 (4.61%) CCNP
6 12 (4.26%) ITIL Foundation Certificate
7 11 (3.90%) HNC
7 11 (3.90%) MCSE
8 9 (3.19%) PRINCE2 Certification
8 9 (3.19%) Security Cleared
9 8 (2.84%) Degree
9 8 (2.84%) SC Cleared
10 3 (1.06%) CCA
10 3 (1.06%) CCENT
10 3 (1.06%) Citrix Certification
10 3 (1.06%) Computer Science Degree
11 2 (0.71%) ISEB
11 2 (0.71%) MCSA
11 2 (0.71%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (3.19%) ISO/IEC 27001
2 5 (1.77%) GDPR
2 5 (1.77%) ISO/IEC 20000
3 4 (1.42%) PCI DSS
4 2 (0.71%) QA
5 1 (0.35%) Data Quality
5 1 (0.35%) PMO
System Software
1 58 (20.57%) Active Directory
2 23 (8.16%) VMware Infrastructure
3 15 (5.32%) Hyper-V
4 12 (4.26%) Virtual Machines
5 7 (2.48%) Firmware
6 5 (1.77%) XenApp
7 3 (1.06%) XenDesktop
8 2 (0.71%) NFS
8 2 (0.71%) pfSense
8 2 (0.71%) Virtual Servers
9 1 (0.35%) BitLocker
9 1 (0.35%) Oracle RAC
9 1 (0.35%) Terminal Services
9 1 (0.35%) VMware ESXi
9 1 (0.35%) vSphere
9 1 (0.35%) XenServer
Systems Management
1 14 (4.96%) SCCM
2 9 (3.19%) SCVMM
3 3 (1.06%) Backup Exec
3 3 (1.06%) Single Sign-On
4 2 (0.71%) Cisco CUCM
4 2 (0.71%) Cisco UCCX
4 2 (0.71%) Forefront Identity Manager
4 2 (0.71%) FortiGate
4 2 (0.71%) Microsoft Data Protection Manager
4 2 (0.71%) MOM
4 2 (0.71%) Nagios
4 2 (0.71%) NetBackup
4 2 (0.71%) Tivoli
5 1 (0.35%) Data Guard
5 1 (0.35%) Ganglia
5 1 (0.35%) Netcool
5 1 (0.35%) Oracle RMAN
5 1 (0.35%) SCOM
5 1 (0.35%) SnapVault
5 1 (0.35%) Tivoli Monitoring
Vendors
1 88 (31.21%) Microsoft
2 37 (13.12%) VMware
3 33 (11.70%) Cisco
4 24 (8.51%) Citrix
5 13 (4.61%) Oracle
5 13 (4.61%) ServiceNow
6 7 (2.48%) Veeam
7 6 (2.13%) HP
7 6 (2.13%) Palo Alto
7 6 (2.13%) Sony
8 5 (1.77%) Fortinet
8 5 (1.77%) Meraki
9 4 (1.42%) Facebook
9 4 (1.42%) Google
9 4 (1.42%) Juniper
9 4 (1.42%) SAP
10 3 (1.06%) BT
10 3 (1.06%) Dell
10 3 (1.06%) NetApp
10 3 (1.06%) Remedy