Period
to 31 July 2021

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 31 July 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North West
6 months to
31 Jul 2021
Same period 2020 Same period 2019
Rank 112 94 89
Rank change year-on-year -18 -5 +47
Permanent jobs citing SLA 180 159 376
As % of all permanent jobs advertised in the North West 2.50% 3.08% 3.56%
As % of the Quality Assurance & Compliance category 19.48% 22.05% 23.03%
Number of salaries quoted 107 125 238
10th Percentile £22,000 £24,200 £21,213
25th Percentile £26,250 £29,250 £26,000
Median annual salary (50th Percentile) £45,000 £41,000 £37,500
Median % change year-on-year +9.76% +9.33% +25.00%
75th Percentile £52,500 £48,750 £48,750
90th Percentile £58,000 £60,000 £54,125
England median annual salary £40,000 £40,000 £40,000

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Permanent vacancies with a requirement for quality assurance or compliance skills 924 721 1,633
As % of all permanent IT jobs advertised in the North West 12.86% 13.98% 15.47%
Number of salaries quoted 603 558 1,015
10th Percentile £26,250 £30,000 £26,250
25th Percentile £36,125 £37,500 £35,000
Median annual salary (50th Percentile) £46,000 £47,500 £45,000
Median % change year-on-year -3.16% +5.56% +4.65%
75th Percentile £58,750 £57,875 £57,500
90th Percentile £70,000 £67,500 £71,338
England median annual salary £55,000 £53,500 £50,000
% change year-on-year +2.80% +7.00% -

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

3-month moving average salary quoted in jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

Salary distribution for jobs citing SLA in the North West over the 6 months to 31 July 2021.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 31 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 111 £46,000 +12.20% 41
Cheshire +11 24 £46,500 +3.33% 9
Merseyside -9 21 £28,625 +4.09% 5
Lancashire -16 18 £40,000 -11.11% 13
Cumbria -24 4 £42,500 -5.56%
SLA
England

For the 6 months to 31 July 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for SLA.

1 82 (45.56%) Social Skills
2 70 (38.89%) Service Delivery
3 61 (33.89%) Microsoft
4 51 (28.33%) Line Management
5 43 (23.89%) Microsoft Office
5 43 (23.89%) Windows
6 41 (22.78%) Retail
7 40 (22.22%) Microsoft 365
8 39 (21.67%) Information Security
9 38 (21.11%) Active Directory
10 36 (20.00%) Facilities Management
11 32 (17.78%) ITIL
12 31 (17.22%) CAFM
13 30 (16.67%) Azure
14 27 (15.00%) Analytical Skills
15 26 (14.44%) Incident Management
16 24 (13.33%) Problem Management
16 24 (13.33%) Continuous Improvement
16 24 (13.33%) Problem-Solving
17 23 (12.78%) Management Information System
17 23 (12.78%) Finance
18 18 (10.00%) Service Management
19 17 (9.44%) DNA
19 17 (9.44%) Windows Server
20 16 (8.89%) Self-Motivation
20 16 (8.89%) SharePoint
20 16 (8.89%) Change Management
21 15 (8.33%) Stakeholder Management
21 15 (8.33%) LAN
22 14 (7.78%) Oracle

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (8.89%) SharePoint
2 5 (2.78%) IIS
2 5 (2.78%) MS Exchange
3 1 (0.56%) Exchange Server 2013
3 1 (0.56%) nginx
3 1 (0.56%) Oracle Workflow
3 1 (0.56%) SharePoint 2010
Applications
1 43 (23.89%) Microsoft Office
2 5 (2.78%) Microsoft Excel
3 4 (2.22%) Microsoft PowerPoint
4 2 (1.11%) MS Visio
5 1 (0.56%) Spreadsheet
Business Applications
1 7 (3.89%) Maximo
2 1 (0.56%) IBM Planning Analytics
2 1 (0.56%) Oracle Applications
2 1 (0.56%) Oracle EBS
2 1 (0.56%) Oracle EBS R12
2 1 (0.56%) Remedy ITSM
Cloud Services
1 40 (22.22%) Microsoft 365
2 30 (16.67%) Azure
3 7 (3.89%) Azure Active Directory
4 6 (3.33%) Power Platform
5 5 (2.78%) OneDrive
6 4 (2.22%) AWS
7 3 (1.67%) Mimecast
8 2 (1.11%) Azure Service Bus
8 2 (1.11%) GitHub
8 2 (1.11%) Yammer
9 1 (0.56%) Cloud Computing
9 1 (0.56%) Dynamics 365
9 1 (0.56%) IaaS
9 1 (0.56%) IBM Cloud
9 1 (0.56%) PaaS
Communications & Networking
1 15 (8.33%) LAN
2 13 (7.22%) WAN
3 12 (6.67%) DNS
4 11 (6.11%) Firewall
5 10 (5.56%) VoIP
6 9 (5.00%) DHCP
6 9 (5.00%) TCP/IP
7 8 (4.44%) Wi-Fi
8 6 (3.33%) SAN
9 5 (2.78%) NAS
9 5 (2.78%) Wireless
10 4 (2.22%) VLAN
10 4 (2.22%) VPN
11 3 (1.67%) Intranet
11 3 (1.67%) Network Security
11 3 (1.67%) Remote Desktop
12 2 (1.11%) Cisco IOS
12 2 (1.11%) MPLS
12 2 (1.11%) WLAN
13 1 (0.56%) Cisco ASA
Database & Business Intelligence
1 11 (6.11%) Oracle Reports
2 8 (4.44%) SQL Server
3 6 (3.33%) Power BI
4 5 (2.78%) SQL Server Integration Services
5 2 (1.11%) BusinessObjects
5 2 (1.11%) Crystal Reports
5 2 (1.11%) DataStage
5 2 (1.11%) MySQL
6 1 (0.56%) Data Warehouse
6 1 (0.56%) DB2
6 1 (0.56%) Oracle Database
6 1 (0.56%) Oracle Database 12c
6 1 (0.56%) PostgreSQL
6 1 (0.56%) SQL Server 2016
6 1 (0.56%) SQL Server 2019
6 1 (0.56%) SQL Server Reporting Services
6 1 (0.56%) Tableau
Development Applications
1 2 (1.11%) Jenkins
2 1 (0.56%) Visual Studio
General
1 82 (45.56%) Social Skills
2 41 (22.78%) Retail
3 27 (15.00%) Analytical Skills
4 23 (12.78%) Finance
5 11 (6.11%) Organisational Skills
6 5 (2.78%) Manufacturing
7 4 (2.22%) Law
8 3 (1.67%) Legal
8 3 (1.67%) Telecoms
9 2 (1.11%) Banking
9 2 (1.11%) Local Government
9 2 (1.11%) Marketing
9 2 (1.11%) Public Sector
10 1 (0.56%) Automotive
10 1 (0.56%) Billing
10 1 (0.56%) Inclusion and Diversity
10 1 (0.56%) Presentation Skills
Job Titles
1 23 (12.78%) Coordinator
2 19 (10.56%) Analyst
3 15 (8.33%) Service Manager
4 12 (6.67%) Support Engineer
5 11 (6.11%) Administrator
5 11 (6.11%) IT Engineer
5 11 (6.11%) IT Manager
6 10 (5.56%) Help Desk Coordinator
7 9 (5.00%) Delivery Manager
7 9 (5.00%) Service Analyst
7 9 (5.00%) Service Desk Analyst
7 9 (5.00%) Service Desk Coordinator
8 8 (4.44%) Service Delivery Manager
8 8 (4.44%) Technical Support
9 7 (3.89%) Infrastructure Engineer
9 7 (3.89%) ITIL Manager
9 7 (3.89%) ITIL Service Delivery Manager
9 7 (3.89%) ITIL Service Manager
10 6 (3.33%) IT Support
11 5 (2.78%) 2nd Line Support Engineer
Libraries, Frameworks & Software Standards
1 7 (3.89%) .NET
2 4 (2.22%) CSS
2 4 (2.22%) HTML
3 3 (1.67%) .NET Framework
3 3 (1.67%) Entity Framework
4 2 (1.11%) Ajax
4 2 (1.11%) AngularJS
4 2 (1.11%) DHTML
4 2 (1.11%) HTML5
4 2 (1.11%) RabbitMQ
4 2 (1.11%) React
4 2 (1.11%) XML
5 1 (0.56%) Velocity
Miscellaneous
1 23 (12.78%) Management Information System
2 16 (8.89%) Self-Motivation
3 11 (6.11%) Data Centre
4 7 (3.89%) Driving Licence
5 6 (3.33%) PDA
6 4 (2.22%) Fat Client
6 4 (2.22%) Thin Client
7 3 (1.67%) iPad
7 3 (1.67%) iPhone
7 3 (1.67%) User Experience
8 2 (1.11%) Life Science
9 1 (0.56%) Client/Server
9 1 (0.56%) Cyberthreat
9 1 (0.56%) Digital Signage
9 1 (0.56%) EPoS
9 1 (0.56%) IBM Storwize
9 1 (0.56%) Renewable Energy
9 1 (0.56%) Smart Meter
9 1 (0.56%) Video Conferencing
Operating Systems
1 43 (23.89%) Windows
2 17 (9.44%) Windows Server
3 10 (5.56%) Windows 10
4 8 (4.44%) Windows Server 2012
4 8 (4.44%) Windows Server 2016
4 8 (4.44%) Windows Server 2019
5 7 (3.89%) Linux
6 4 (2.22%) Apple iOS
7 3 (1.67%) Windows 8
8 2 (1.11%) Mac OS
8 2 (1.11%) Unix
8 2 (1.11%) Windows 7
9 1 (0.56%) Android
9 1 (0.56%) Mac OS X
9 1 (0.56%) Windows Server 2003
9 1 (0.56%) Windows Server 2008
Processes & Methodologies
1 70 (38.89%) Service Delivery
2 51 (28.33%) Line Management
3 39 (21.67%) Information Security
4 36 (20.00%) Facilities Management
5 32 (17.78%) ITIL
6 31 (17.22%) CAFM
7 26 (14.44%) Incident Management
8 24 (13.33%) Continuous Improvement
8 24 (13.33%) Problem Management
8 24 (13.33%) Problem-Solving
9 18 (10.00%) Service Management
10 17 (9.44%) DNA
11 16 (8.89%) Change Management
12 15 (8.33%) Stakeholder Management
13 13 (7.22%) Performance Measurement
13 13 (7.22%) Workflow
14 10 (5.56%) Software Engineering
15 9 (5.00%) Statistics
16 8 (4.44%) Infrastructure Engineering
16 8 (4.44%) Proactive Maintenance
Programming Languages
1 13 (7.22%) SQL
2 8 (4.44%) PowerShell
3 6 (3.33%) C#
4 5 (2.78%) JavaScript
5 4 (2.22%) PHP
6 2 (1.11%) AWK
6 2 (1.11%) Korn
6 2 (1.11%) Perl
6 2 (1.11%) TypeScript
7 1 (0.56%) Bash Shell
7 1 (0.56%) C
7 1 (0.56%) Data Analysis Expressions (DAX)
7 1 (0.56%) PL/SQL
7 1 (0.56%) Python
7 1 (0.56%) T-SQL
7 1 (0.56%) VB
Qualifications
1 9 (5.00%) Degree
2 8 (4.44%) ITIL Certification
3 5 (2.78%) Microsoft Certification
4 3 (1.67%) SC Cleared
4 3 (1.67%) Security Cleared
5 2 (1.11%) A+ Certification
5 2 (1.11%) CCNA
5 2 (1.11%) CCNP
5 2 (1.11%) Cisco Certification
5 2 (1.11%) Computer Science Degree
5 2 (1.11%) DBS Check
5 2 (1.11%) MCP
5 2 (1.11%) MOS
5 2 (1.11%) Network+ Certification
5 2 (1.11%) PRINCE2 Certification
6 1 (0.56%) ITIL Foundation Certificate
6 1 (0.56%) PMI Certification
6 1 (0.56%) PMP
6 1 (0.56%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 8 (4.44%) QA
2 5 (2.78%) ISO/IEC 27001
3 1 (0.56%) Cyber Essentials
3 1 (0.56%) Data Quality
3 1 (0.56%) GDPR
3 1 (0.56%) ISO 31000
3 1 (0.56%) ISO/IEC 27005
3 1 (0.56%) NIST
3 1 (0.56%) NIST 800
System Software
1 38 (21.11%) Active Directory
2 7 (3.89%) Hyper-V
3 4 (2.22%) Virtual Servers
4 3 (1.67%) VMware Infrastructure
4 3 (1.67%) vSphere
5 1 (0.56%) Firmware
5 1 (0.56%) IMail Server
5 1 (0.56%) Oracle RAC
5 1 (0.56%) Virtual Machines
5 1 (0.56%) VMware ESXi
Systems Management
1 11 (6.11%) SCCM
2 8 (4.44%) Microsoft Intune
3 2 (1.11%) AirWatch
3 2 (1.11%) FortiGate
3 2 (1.11%) SCOM
3 2 (1.11%) ServiceCenter
4 1 (0.56%) McAfee ePO
4 1 (0.56%) Nessus
4 1 (0.56%) WSUS
Vendors
1 61 (33.89%) Microsoft
2 14 (7.78%) Oracle
3 13 (7.22%) VMware
4 12 (6.67%) Cisco
5 9 (5.00%) Remedy
6 7 (3.89%) ConnectWise
6 7 (3.89%) Sophos
7 6 (3.33%) CA
7 6 (3.33%) Meraki
7 6 (3.33%) WatchGuard
8 4 (2.22%) Apple
8 4 (2.22%) HP
8 4 (2.22%) IBM
9 3 (1.67%) Citrix
9 3 (1.67%) SolarWinds
10 2 (1.11%) Dell
10 2 (1.11%) MobileIron
10 2 (1.11%) NetApp
10 2 (1.11%) SAP
10 2 (1.11%) ServiceNow