Period
to 1 April 2020

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 1 April 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North West
6 months to
1 Apr 2020
Same period 2019 Same period 2018
Rank 111 106 158
Rank change year-on-year -5 +52 -46
Permanent jobs citing SLA 209 288 266
As % of all permanent jobs advertised in the North West 2.59% 2.86% 2.06%
As % of the Quality Assurance & Compliance category 22.72% 19.02% 16.46%
Number of salaries quoted 132 202 201
Median annual salary £31,000 £35,500 £27,500
Median salary % change year-on-year -12.68% +29.09% +1.85%
10th Percentile £21,025 £20,944 £21,000
90th Percentile £58,272 £52,125 £53,750
England median annual salary £37,500 £40,000 £35,000
% change year-on-year -6.25% +14.29% -4.11%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Permanent vacancies with a requirement for quality assurance or compliance skills 920 1,514 1,616
As % of all permanent IT jobs advertised in the North West 11.38% 15.02% 12.51%
Number of salaries quoted 685 1,095 1,212
Median annual salary £47,000 £45,000 £45,000
Median salary % change year-on-year +4.44% - +12.50%
10th Percentile £26,250 £25,100 £25,000
90th Percentile £71,250 £70,000 £67,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

3-month moving average salary quoted in jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

Salary distribution for jobs citing SLA in the North West over the 6 months to 1 April 2020.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 1 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -3 91 £31,500 -12.50% 10
Merseyside +30 42 £26,000 - 4
Cumbria -5 29 £42,500 -3.41% 9
Cheshire -19 25 £22,500 -34.78% 6
Lancashire -15 19 £37,500 -2.60% 5
SLA
England

For the 6 months to 1 April 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for SLA.

1 96 (45.93%) Windows
2 93 (44.50%) ITIL
3 85 (40.67%) Office 365
4 80 (38.28%) Active Directory
5 66 (31.58%) Incident Management
6 51 (24.40%) Microsoft
7 45 (21.53%) LAN
8 41 (19.62%) Service Delivery
8 41 (19.62%) Problem Management
9 40 (19.14%) WAN
9 40 (19.14%) Problem-Solving
10 39 (18.66%) SQL
11 37 (17.70%) Analytical Skills
12 36 (17.22%) Windows Server
13 35 (16.75%) Change Management
14 33 (15.79%) Azure
15 31 (14.83%) Management Information System
16 29 (13.88%) Microsoft Office
17 28 (13.40%) Cisco
17 28 (13.40%) Windows 10
18 25 (11.96%) Linux
18 25 (11.96%) Service Management
19 23 (11.00%) ITSM
19 23 (11.00%) VMware
20 22 (10.53%) Agile Software Development
21 21 (10.05%) Finance
21 21 (10.05%) Mentoring
22 20 (9.57%) DNS
22 20 (9.57%) Citrix
23 19 (9.09%) Security Cleared

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (8.61%) MS Exchange
2 13 (6.22%) Skype for Business
3 7 (3.35%) Confluence
4 3 (1.44%) Exchange Server 2010
4 3 (1.44%) SAS
5 2 (0.96%) Elasticsearch
5 2 (0.96%) Exchange Server 2013
5 2 (0.96%) SharePoint
6 1 (0.48%) WebLogic
Applications
1 29 (13.88%) Microsoft Office
2 8 (3.83%) Microsoft Excel
3 3 (1.44%) SPSS
4 1 (0.48%) Microsoft PowerPoint
Business Applications
1 8 (3.83%) Remedy ITSM
2 2 (0.96%) Oracle Assets
2 2 (0.96%) Oracle Cash Management
2 2 (0.96%) Oracle E-Business Tax
2 2 (0.96%) Oracle ERP
2 2 (0.96%) Oracle Financials
2 2 (0.96%) Oracle General Ledger
2 2 (0.96%) Oracle Payables
2 2 (0.96%) Oracle Receivables
2 2 (0.96%) Oracle Subledger Accounting
3 1 (0.48%) Salesforce.com CRM
3 1 (0.48%) SAP Business One
Cloud Services
1 85 (40.67%) Office 365
2 33 (15.79%) Azure
3 16 (7.66%) Cloud Computing
4 10 (4.78%) AWS
5 7 (3.35%) Azure Active Directory
5 7 (3.35%) SaaS
6 2 (0.96%) PaaS
7 1 (0.48%) WhatsApp
Communications & Networking
1 45 (21.53%) LAN
2 40 (19.14%) WAN
3 20 (9.57%) DNS
4 17 (8.13%) DHCP
5 16 (7.66%) Firewall
6 15 (7.18%) VPN
7 14 (6.70%) TCP/IP
8 13 (6.22%) Skype
8 13 (6.22%) VoIP
9 10 (4.78%) VLAN
10 8 (3.83%) Wi-Fi
11 6 (2.87%) Network Security
12 5 (2.39%) Intranet
12 5 (2.39%) Unified Communications
12 5 (2.39%) Wireless
13 4 (1.91%) FTP
13 4 (1.91%) Internet
14 3 (1.44%) Cisco IOS
14 3 (1.44%) Remote Desktop
15 1 (0.48%) Radio Access Network
Database & Business Intelligence
1 18 (8.61%) SQL Server
2 4 (1.91%) SQL Server 2012
3 3 (1.44%) BusinessObjects
3 3 (1.44%) Data Mining
4 2 (0.96%) Cosmos DB
4 2 (0.96%) Oracle Database
4 2 (0.96%) Oracle Reports
4 2 (0.96%) SQLPlus
Development Applications
1 13 (6.22%) JIRA
2 2 (0.96%) Oracle Forms
3 1 (0.48%) CruiseControl
3 1 (0.48%) Hudson
3 1 (0.48%) Jenkins
3 1 (0.48%) Metasploit
General
1 21 (10.05%) Finance
2 18 (8.61%) Retail
3 6 (2.87%) Manufacturing
4 5 (2.39%) Public Sector
4 5 (2.39%) Telecoms
5 2 (0.96%) Billing
5 2 (0.96%) General Ledger
5 2 (0.96%) Marketing
6 1 (0.48%) Fire and Rescue
6 1 (0.48%) Law
Job Titles
1 58 (27.75%) Analyst
2 31 (14.83%) Service Desk Analyst
3 30 (14.35%) Service Analyst
4 23 (11.00%) Service Manager
5 20 (9.57%) Support Engineer
6 17 (8.13%) Service Desk Engineer
7 15 (7.18%) IT Support
8 11 (5.26%) 2nd Line Service Desk Analyst
8 11 (5.26%) IT Engineer
8 11 (5.26%) IT Support Engineer
9 10 (4.78%) 2nd Line Support
10 9 (4.31%) ICT Engineer
10 9 (4.31%) Server Engineer
10 9 (4.31%) Technical Engineer
10 9 (4.31%) Unix Engineer
11 8 (3.83%) 3rd Line Engineer
11 8 (3.83%) IT Manager
12 7 (3.35%) Network Engineer
12 7 (3.35%) Support Analyst
12 7 (3.35%) Team Leader
Libraries, Frameworks & Software Standards
1 3 (1.44%) XML
2 1 (0.48%) .NET
2 1 (0.48%) J2EE
Miscellaneous
1 37 (17.70%) Analytical Skills
2 31 (14.83%) Management Information System
3 13 (6.22%) e-Learning
4 11 (5.26%) Clustering
5 7 (3.35%) iPad
5 7 (3.35%) Video Conferencing
6 6 (2.87%) Replication
6 6 (2.87%) Xbox
7 5 (2.39%) Data Centre
7 5 (2.39%) Driving Licence
8 4 (1.91%) Self-Motivation
8 4 (1.91%) User Experience
9 3 (1.44%) VxBlock/Vblock
10 1 (0.48%) Handset
10 1 (0.48%) Linux Command Line
10 1 (0.48%) Mobile App
10 1 (0.48%) Private Cloud
10 1 (0.48%) Smart Meter
Operating Systems
1 96 (45.93%) Windows
2 36 (17.22%) Windows Server
3 28 (13.40%) Windows 10
4 25 (11.96%) Linux
5 18 (8.61%) Windows 7
6 17 (8.13%) Windows Server 2012
7 12 (5.74%) Windows Server 2003
8 11 (5.26%) Apple iOS
8 11 (5.26%) Windows Server 2008
9 10 (4.78%) Android
10 9 (4.31%) Solaris
10 9 (4.31%) SUSE
10 9 (4.31%) Unix
10 9 (4.31%) Windows Server 2016
11 8 (3.83%) Windows 8
12 4 (1.91%) Mac OS
12 4 (1.91%) Windows Server 2019
13 1 (0.48%) Kali Linux
13 1 (0.48%) Windows Vista
Processes & Methodologies
1 93 (44.50%) ITIL
2 66 (31.58%) Incident Management
3 41 (19.62%) Problem Management
3 41 (19.62%) Service Delivery
4 40 (19.14%) Problem-Solving
5 35 (16.75%) Change Management
6 25 (11.96%) Service Management
7 23 (11.00%) ITSM
8 22 (10.53%) Agile Software Development
9 21 (10.05%) Mentoring
10 17 (8.13%) Root Cause Analysis
11 13 (6.22%) Disaster Recovery
12 12 (5.74%) Project Management
13 11 (5.26%) Change Control
13 11 (5.26%) Kalman Filter
14 10 (4.78%) Mobile Device Management
14 10 (4.78%) Proactive Monitoring
15 9 (4.31%) Analytics
15 9 (4.31%) Coaching
15 9 (4.31%) Digital Transformation Programme
Programming Languages
1 39 (18.66%) SQL
2 8 (3.83%) PowerShell
3 3 (1.44%) JavaScript
4 2 (0.96%) Java
4 2 (0.96%) PL/SQL
Qualifications
1 19 (9.09%) Security Cleared
2 16 (7.66%) ITIL Certification
3 15 (7.18%) Microsoft Certification
4 9 (4.31%) MCSE
5 8 (3.83%) CCNA
5 8 (3.83%) Cisco Certification
6 7 (3.35%) SC Cleared
7 6 (2.87%) Degree
8 2 (0.96%) ISEB
8 2 (0.96%) MCITP
8 2 (0.96%) MCP
8 2 (0.96%) MCSA
8 2 (0.96%) VCAP
8 2 (0.96%) VMware Certified Professional (VCP)
9 1 (0.48%) ISTQB
Quality Assurance & Compliance
1 8 (3.83%) QA
2 3 (1.44%) ISO/IEC 27001
3 2 (0.96%) Cyber Essentials
3 2 (0.96%) Data Quality
3 2 (0.96%) GAAP
3 2 (0.96%) HL7
3 2 (0.96%) NIST
3 2 (0.96%) PCI DSS
4 1 (0.48%) PMO
System Software
1 80 (38.28%) Active Directory
2 19 (9.09%) VMware Infrastructure
3 12 (5.74%) Virtual Machines
4 6 (2.87%) Hyper-V
5 3 (1.44%) Citrix Hypervisor
5 3 (1.44%) VMware ESXi
6 2 (0.96%) XenApp
6 2 (0.96%) XenDesktop
7 1 (0.48%) BitLocker
7 1 (0.48%) DFS Replication
7 1 (0.48%) Firmware
7 1 (0.48%) Snort
Systems Management
1 9 (4.31%) SCCM
2 8 (3.83%) Cisco CUCM
3 7 (3.35%) AirWatch
4 6 (2.87%) FortiGate
4 6 (2.87%) Nagios
5 4 (1.91%) Ansible
5 4 (1.91%) Icinga
5 4 (1.91%) Kibana
5 4 (1.91%) Microsoft Intune
6 3 (1.44%) Jamf Pro
7 2 (0.96%) BMC PATROL
7 2 (0.96%) Failover Clustering
7 2 (0.96%) Kubernetes
7 2 (0.96%) OpenView
7 2 (0.96%) SCOM
7 2 (0.96%) Terraform
7 2 (0.96%) Tivoli
7 2 (0.96%) Tivoli Monitoring
7 2 (0.96%) vRealize
8 1 (0.48%) HP ALM
Vendors
1 51 (24.40%) Microsoft
2 28 (13.40%) Cisco
3 23 (11.00%) VMware
4 20 (9.57%) Citrix
5 18 (8.61%) HP
6 14 (6.70%) Remedy
7 13 (6.22%) Apple
7 13 (6.22%) Virgin Media
8 12 (5.74%) Oracle
9 10 (4.78%) ServiceNow
10 9 (4.31%) SAP
10 9 (4.31%) Sun
11 8 (3.83%) IBM
11 8 (3.83%) Mitel
12 7 (3.35%) Juniper
13 6 (2.87%) arcserve
13 6 (2.87%) Intel
13 6 (2.87%) Polycom
13 6 (2.87%) ProCurve
13 6 (2.87%) Sophos