Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North West
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 109 121 101
Rank change year-on-year +12 -20 -10
Permanent jobs citing SLA 368 313 378
As % of all permanent IT jobs advertised in the North West 2.80% 2.51% 2.89%
As % of the Quality Assurance & Compliance category 22.24% 20.63% 22.16%
Number of salaries quoted 221 229 306
North West median annual salary £27,500 £31,500 £32,500
Median salary % change year-on-year -12.70% -3.08% -4.41%
10th Percentile £19,500 £19,000 £18,500
90th Percentile £55,000 £54,250 £57,500
England median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Permanent vacancies with a requirement for quality assurance or compliance skills 1655 1517 1706
As % of all permanent IT jobs advertised in the North West 12.58% 12.17% 13.05%
Number of salaries quoted 1188 1170 1374
North West median annual salary £42,500 £40,500 £38,000
Median salary % change year-on-year +4.94% +6.58% -5.00%
10th Percentile £25,000 £25,000 £22,000
90th Percentile £65,075 £65,000 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

The salary distribution of IT jobs citing SLA in the North West over the 6 months to 18 November 2017.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +16 218 £27,000 -10.00% 13
Cheshire -10 85 £29,000 +16.00% 3
Lancashire +12 43 £31,750 -29.44%
Merseyside -5 9 £43,250 +37.30%
Cumbria -1 1 £21,000 -47.17%
SLA
England

For the 6 months to 18 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for SLA.

1 138 (37.50%) ITIL
2 137 (37.23%) Windows
3 94 (25.54%) Microsoft
4 86 (23.37%) Finance
5 77 (20.92%) Active Directory
6 75 (20.38%) Windows Server
7 58 (15.76%) Service Delivery
8 56 (15.22%) SAP
8 56 (15.22%) Cisco
9 53 (14.40%) SQL
10 51 (13.86%) Service Management
11 49 (13.32%) WAN
11 49 (13.32%) Office 365
12 46 (12.50%) Record to Report
13 42 (11.41%) Microsoft Office
14 41 (11.14%) Firewall
14 41 (11.14%) VMware
14 41 (11.14%) Incident Management
15 40 (10.87%) Windows Server 2012
15 40 (10.87%) LAN
16 39 (10.60%) IT Strategy
17 37 (10.05%) SQL Server
17 37 (10.05%) Citrix
17 37 (10.05%) SCCM
17 37 (10.05%) Hyper-V
18 34 (9.24%) Microsoft Certification
18 34 (9.24%) TCP/IP
18 34 (9.24%) Problem Management
19 33 (8.97%) Windows Server 2008
19 33 (8.97%) Windows 7

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (8.97%) MS Exchange
2 23 (6.25%) Exchange Server 2010
3 12 (3.26%) SharePoint
4 10 (2.72%) Exchange Server 2007
5 9 (2.45%) Skype for Business
6 7 (1.90%) Exchange Server 2013
7 3 (0.82%) Exchange Server 2003
7 3 (0.82%) K2 blackpearl
8 2 (0.54%) WebSphere
9 1 (0.27%) CICS
9 1 (0.27%) EPiServer
9 1 (0.27%) Umbraco
Applications
1 42 (11.41%) Microsoft Office
2 10 (2.72%) Microsoft Excel
3 9 (2.45%) Microsoft PowerPoint
4 3 (0.82%) Camtasia
Business Applications
1 26 (7.07%) SAP MM
2 23 (6.25%) SAP MII
2 23 (6.25%) SAP PP
2 23 (6.25%) SAP PP-PI
3 20 (5.43%) SAP CO
3 20 (5.43%) SAP FI
3 20 (5.43%) SAP FI/CO
4 6 (1.63%) Dynamics NAV
5 3 (0.82%) Dynamics AX
5 3 (0.82%) Visualfiles
6 1 (0.27%) PeopleSoft HRMS
6 1 (0.27%) SAP ERP
Cloud Services
1 49 (13.32%) Office 365
2 7 (1.90%) Microsoft Azure
3 5 (1.36%) Amazon AWS
4 3 (0.82%) Cloud Computing
4 3 (0.82%) IaaS
5 2 (0.54%) G Suite
5 2 (0.54%) SaaS
Communications & Networking
1 49 (13.32%) WAN
2 41 (11.14%) Firewall
3 40 (10.87%) LAN
4 34 (9.24%) TCP/IP
5 18 (4.89%) DNS
6 16 (4.35%) VPN
7 11 (2.99%) VoIP
8 9 (2.45%) Skype
9 7 (1.90%) ADSL
9 7 (1.90%) Broadband
9 7 (1.90%) DHCP
10 6 (1.63%) Network Security
11 5 (1.36%) Ethernet
11 5 (1.36%) Internet
11 5 (1.36%) NetScaler
11 5 (1.36%) PBX
11 5 (1.36%) Unified Communications
12 4 (1.09%) MPLS
13 3 (0.82%) SSL
13 3 (0.82%) Wi-Fi
Database & Business Intelligence
1 37 (10.05%) SQL Server
2 8 (2.17%) Power BI
2 8 (2.17%) SQL Server 2008
3 7 (1.90%) BusinessObjects
3 7 (1.90%) BusinessObjects Business Intelligence
3 7 (1.90%) SAP BW
3 7 (1.90%) SAP HANA
4 5 (1.36%) SQL Server 2012
4 5 (1.36%) SQL Server Analysis Services
4 5 (1.36%) SQL Server Integration Services
4 5 (1.36%) SQL Server Reporting Services
5 3 (0.82%) DB2
5 3 (0.82%) GIS
5 3 (0.82%) MySQL
5 3 (0.82%) Oracle Reports
5 3 (0.82%) Relational Database
5 3 (0.82%) SQL Server 2014
6 2 (0.54%) QlikView
7 1 (0.27%) Crystal Reports
7 1 (0.27%) Spotfire
Development Applications
1 17 (4.62%) SQL Server Management Studio (SSMS)
1 17 (4.62%) Team Foundation Server
1 17 (4.62%) TeamCity
1 17 (4.62%) Visual Studio
2 4 (1.09%) Eclipse
3 2 (0.54%) Git (software)
3 2 (0.54%) Jenkins
3 2 (0.54%) JIRA
General
1 86 (23.37%) Finance
2 29 (7.88%) Manufacturing
3 24 (6.52%) Telecoms
4 19 (5.16%) Banking
5 13 (3.53%) Investment Banking
5 13 (3.53%) Law
6 10 (2.72%) Retail
7 8 (2.17%) Back Office
8 6 (1.63%) Legal
9 5 (1.36%) Military
10 3 (0.82%) Billing
11 2 (0.54%) Automotive
11 2 (0.54%) Pharmaceutical
12 1 (0.27%) Advertising
12 1 (0.27%) Corporate Banking
12 1 (0.27%) Electronics
12 1 (0.27%) Financial Institution
12 1 (0.27%) German Language
12 1 (0.27%) Publishing
Job Titles
1 93 (25.27%) Analyst
2 46 (12.50%) Service Manager
3 40 (10.87%) IT Manager
4 35 (9.51%) Applications Support
5 34 (9.24%) Business Analyst
6 30 (8.15%) Support Engineer
7 26 (7.07%) 2nd Line Support
7 26 (7.07%) IT Services Manager
8 25 (6.79%) Service Analyst
9 24 (6.52%) IT Support
9 24 (6.52%) Support Analyst
10 23 (6.25%) Support Manager
11 22 (5.98%) Service Desk Analyst
12 20 (5.43%) SAP Analyst
12 20 (5.43%) SAP Business Analyst
12 20 (5.43%) SAP CO Business Analyst
12 20 (5.43%) SAP FI Analyst
12 20 (5.43%) SAP FI Business Analyst
12 20 (5.43%) SAP FI/CO Business Analyst
13 19 (5.16%) Developer
Libraries, Frameworks & Software Standards
1 32 (8.70%) .NET
2 23 (6.25%) SAPUI5
3 17 (4.62%) ASP.NET Web Forms
4 7 (1.90%) ASP.NET
4 7 (1.90%) Web Services
5 6 (1.63%) XML
6 5 (1.36%) CSS
6 5 (1.36%) HTML
6 5 (1.36%) SOAP
7 4 (1.09%) WinForms
8 3 (0.82%) .NET Framework
9 2 (0.54%) AngularJS
9 2 (0.54%) ASP.NET Web API
9 2 (0.54%) EDI
9 2 (0.54%) HTML5
9 2 (0.54%) Middleware
Miscellaneous
1 25 (6.79%) Management Information System
2 23 (6.25%) Analytical Skills
3 6 (1.63%) Greenfield Project
3 6 (1.63%) iPad
4 5 (1.36%) Clustering
4 5 (1.36%) Data Centre
4 5 (1.36%) Driving Licence
4 5 (1.36%) Video Conferencing
5 4 (1.09%) Virtual Team
6 3 (0.82%) Computer Science
6 3 (0.82%) Enterprise Software
6 3 (0.82%) NHS
6 3 (0.82%) Social Media
6 3 (0.82%) User Experience
7 2 (0.54%) CMDB
7 2 (0.54%) EPoS
7 2 (0.54%) PMI
7 2 (0.54%) Private Cloud
8 1 (0.27%) Data Structures
8 1 (0.27%) Security Operations Centre
Operating Systems
1 137 (37.23%) Windows
2 75 (20.38%) Windows Server
3 40 (10.87%) Windows Server 2012
4 33 (8.97%) Windows 7
4 33 (8.97%) Windows Server 2008
5 28 (7.61%) Windows 10
6 19 (5.16%) Linux
7 17 (4.62%) Unix
8 7 (1.90%) Windows Server 2003
9 4 (1.09%) Windows 8
10 3 (0.82%) Red Hat Enterprise Linux
11 2 (0.54%) AIX
12 1 (0.27%) Windows XP
12 1 (0.27%) zOS
Processes & Methodologies
1 138 (37.50%) ITIL
2 58 (15.76%) Service Delivery
3 51 (13.86%) Service Management
4 46 (12.50%) Record to Report
5 41 (11.14%) Incident Management
6 39 (10.60%) IT Strategy
7 34 (9.24%) Problem Management
8 27 (7.34%) Project Management
9 26 (7.07%) Demand Management
10 23 (6.25%) Mentoring
10 23 (6.25%) Stakeholder Management
11 20 (5.43%) Agile Software Development
12 17 (4.62%) MVC
12 17 (4.62%) Statistics
13 16 (4.35%) Business Intelligence
13 16 (4.35%) Information Security
14 15 (4.08%) ITIL V3
15 14 (3.80%) Economics
15 14 (3.80%) Performance Management
15 14 (3.80%) Risk Management
Programming Languages
1 53 (14.40%) SQL
2 31 (8.42%) C#
3 7 (1.90%) ABAP
3 7 (1.90%) T-SQL
4 4 (1.09%) Java
5 2 (0.54%) C
5 2 (0.54%) JavaScript
5 2 (0.54%) Perl
5 2 (0.54%) PowerShell
6 1 (0.27%) Assembly Language
6 1 (0.27%) AWK
6 1 (0.27%) COBOL
6 1 (0.27%) JCL
6 1 (0.27%) PL/SQL
6 1 (0.27%) REXX
6 1 (0.27%) sed
6 1 (0.27%) Shell Script
6 1 (0.27%) VBA
Qualifications
1 34 (9.24%) Microsoft Certification
2 27 (7.34%) MCSA
3 25 (6.79%) Cisco Certification
4 24 (6.52%) MCP
4 24 (6.52%) MCSE
5 20 (5.43%) CCNA
6 15 (4.08%) ITIL Certification
7 10 (2.72%) Degree
8 8 (2.17%) CCIE
8 8 (2.17%) CCNP
8 8 (2.17%) Security Cleared
9 5 (1.36%) SC Cleared
10 4 (1.09%) CISM
10 4 (1.09%) CISSP
10 4 (1.09%) HND
11 3 (0.82%) CISA
11 3 (0.82%) NVQ Level 4
11 3 (0.82%) PMI Certification
12 2 (0.54%) RHCT
13 1 (0.27%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (3.53%) ISO/IEC 27001
2 9 (2.45%) QA
3 3 (0.82%) PCI DSS
3 3 (0.82%) PMO
4 2 (0.54%) ISO/IEC 20000
5 1 (0.27%) Data Quality
5 1 (0.27%) ISO 9001
5 1 (0.27%) Sarbanes-Oxley
System Software
1 77 (20.92%) Active Directory
2 37 (10.05%) Hyper-V
3 13 (3.53%) VMware Infrastructure
4 9 (2.45%) VMware ESXi
5 4 (1.09%) XenApp
6 1 (0.27%) Time Sharing Option
6 1 (0.27%) XenDesktop
Systems Management
1 37 (10.05%) SCCM
2 6 (1.63%) Cisco CUCM
2 6 (1.63%) FortiGate
3 3 (0.82%) TrustSec
4 2 (0.54%) Ganglia
4 2 (0.54%) Netcool
4 2 (0.54%) Norton AntiVirus
4 2 (0.54%) Opscode Chef
4 2 (0.54%) Puppet
4 2 (0.54%) SCOM
4 2 (0.54%) Tivoli Storage Manager
5 1 (0.27%) AirWatch
5 1 (0.27%) TeamSite
5 1 (0.27%) WSUS
Vendors
1 94 (25.54%) Microsoft
2 56 (15.22%) Cisco
2 56 (15.22%) SAP
3 41 (11.14%) VMware
4 37 (10.05%) Citrix
5 9 (2.45%) Juniper
5 9 (2.45%) Oracle
6 7 (1.90%) Cognos
7 6 (1.63%) CheckPoint
8 5 (1.36%) Apple
8 5 (1.36%) F5
8 5 (1.36%) Riverbed
8 5 (1.36%) SolarWinds
8 5 (1.36%) Xerox
9 4 (1.09%) Capita
9 4 (1.09%) IBM
9 4 (1.09%) Splunk
10 3 (0.82%) AppDynamics
10 3 (0.82%) Fortinet
10 3 (0.82%) Red Hat