Period
to 18 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 July 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North West
6 months to
18 Jul 2018
Same period 2017 Same period 2016
Rank 137 104 110
Rank change year-on-year -33 +6 -13
Permanent jobs citing SLA 286 375 310
As % of all permanent IT jobs advertised in the North West 2.30% 2.86% 2.68%
As % of the Quality Assurance & Compliance category 17.63% 25.20% 22.33%
Number of salaries quoted 239 257 237
North West median annual salary £30,000 £27,500 £35,000
Median salary % change year-on-year +9.09% -21.43% -2.78%
10th Percentile £19,400 £18,500 £19,250
90th Percentile £57,500 £47,500 £55,000
England median annual salary £38,500 £37,500 £37,500
% change year-on-year +2.67% - +0.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Permanent vacancies with a requirement for quality assurance or compliance skills 1,622 1,488 1,388
As % of all permanent IT jobs advertised in the North West 13.03% 11.34% 11.98%
Number of salaries quoted 1,261 1,066 1,116
North West median annual salary £45,000 £37,500 £40,000
Median salary % change year-on-year +20.00% -6.25% +3.90%
10th Percentile £25,000 £23,250 £24,000
90th Percentile £64,000 £62,500 £65,000
England median annual salary £50,000 £48,795 £50,000
% change year-on-year +2.47% -2.41% +11.11%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

The salary distribution of IT jobs citing SLA in the North West over the 6 months to 18 July 2018.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 18 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -25 166 £27,000 +3.85% 18
Cheshire -24 73 £37,500 +25.00% 13
Lancashire +10 22 £32,500 -23.53% 4
Merseyside +6 17 £29,388 +1.34% 4
Cumbria -3 5 - - 1
SLA
England

For the 6 months to 18 July 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for SLA.

1 123 (43.01%) ITIL
2 105 (36.71%) Windows
3 87 (30.42%) Microsoft
4 69 (24.13%) Active Directory
5 66 (23.08%) Service Management
6 50 (17.48%) Finance
6 50 (17.48%) Problem-Solving
7 48 (16.78%) Windows Server
7 48 (16.78%) Incident Management
8 46 (16.08%) WAN
9 45 (15.73%) Problem Management
10 44 (15.38%) SQL
10 44 (15.38%) Telecoms
10 44 (15.38%) Firewall
11 43 (15.03%) Service Delivery
12 38 (13.29%) Cisco
12 38 (13.29%) Project Management
13 37 (12.94%) Windows Server 2008
13 37 (12.94%) Analytical Skills
14 35 (12.24%) Microsoft Office
14 35 (12.24%) VMware
15 33 (11.54%) SQL Server
16 32 (11.19%) LAN
16 32 (11.19%) Microsoft Certification
17 30 (10.49%) Office 365
17 30 (10.49%) Retail
18 29 (10.14%) Cisco Certification
18 29 (10.14%) ITSM
19 28 (9.79%) CCNA
19 28 (9.79%) Citrix

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (8.39%) MS Exchange
2 18 (6.29%) SharePoint
3 15 (5.24%) Exchange Server 2007
3 15 (5.24%) Skype for Business
4 13 (4.55%) Exchange Server 2010
5 10 (3.50%) SharePoint Server
6 8 (2.80%) IIS
7 5 (1.75%) Exchange Server 2013
8 4 (1.40%) Tomcat
8 4 (1.40%) WebSphere
9 3 (1.05%) Apache
10 1 (0.35%) GlassFish
10 1 (0.35%) SAS
10 1 (0.35%) WebSphere Application Server
Applications
1 35 (12.24%) Microsoft Office
2 11 (3.85%) Microsoft Excel
3 6 (2.10%) Microsoft PowerPoint
4 4 (1.40%) MS Visio
5 1 (0.35%) Spreadsheet
Business Applications
1 10 (3.50%) Dynamics CRM
2 5 (1.75%) Dynamics AX
3 4 (1.40%) SAP CO
3 4 (1.40%) SAP FI
4 2 (0.70%) SAP BPC
4 2 (0.70%) SAP ERP
4 2 (0.70%) SAP FI/CO
5 1 (0.35%) NetSuite
Cloud Services
1 30 (10.49%) Office 365
2 22 (7.69%) Microsoft Azure
3 13 (4.55%) IaaS
4 7 (2.45%) Amazon AWS
5 4 (1.40%) Cloud Computing
5 4 (1.40%) SaaS
6 3 (1.05%) PaaS
7 1 (0.35%) Dynamics 365
7 1 (0.35%) Mimecast
Communications & Networking
1 46 (16.08%) WAN
2 44 (15.38%) Firewall
3 32 (11.19%) LAN
4 26 (9.09%) Broadband
5 24 (8.39%) VoIP
6 22 (7.69%) TCP/IP
7 20 (6.99%) Ethernet
8 15 (5.24%) SAN
8 15 (5.24%) Skype
9 14 (4.90%) DNS
10 13 (4.55%) Internet
11 10 (3.50%) Cisco ASA
12 9 (3.15%) ADSL
12 9 (3.15%) Cisco IPT
12 9 (3.15%) Cisco Nexus
12 9 (3.15%) Wi-Fi
13 6 (2.10%) MPLS
14 5 (1.75%) BGP
14 5 (1.75%) IP Telephony
14 5 (1.75%) OSPF
Database & Business Intelligence
1 33 (11.54%) SQL Server
2 14 (4.90%) Relational Database
3 13 (4.55%) SQL Server 2008
4 8 (2.80%) SQL Server Reporting Services
5 7 (2.45%) MySQL
6 5 (1.75%) GIS
7 2 (0.70%) Oracle Database
7 2 (0.70%) PostgreSQL
7 2 (0.70%) SAP BW
8 1 (0.35%) Amazon Redshift
8 1 (0.35%) Oracle Database 10g
8 1 (0.35%) RDBMS
8 1 (0.35%) SQL Server 2012
8 1 (0.35%) SQL Server 2016
8 1 (0.35%) SQL Server Integration Services
Development Applications
1 2 (0.70%) JIRA
2 1 (0.35%) CA Release Automation
2 1 (0.35%) Jenkins
2 1 (0.35%) Log4j
2 1 (0.35%) Log4Net
2 1 (0.35%) Team Foundation Server
2 1 (0.35%) VSS/SourceSafe
General
1 50 (17.48%) Finance
2 44 (15.38%) Telecoms
3 30 (10.49%) Retail
4 14 (4.90%) Banking
5 11 (3.85%) Investment Banking
6 10 (3.50%) Law
7 6 (2.10%) Advertising
8 4 (1.40%) Back Office
8 4 (1.40%) Billing
8 4 (1.40%) Legal
8 4 (1.40%) Manufacturing
9 2 (0.70%) Marketing
10 1 (0.35%) Electronics
10 1 (0.35%) Games
10 1 (0.35%) Local Government
10 1 (0.35%) Military
10 1 (0.35%) Pharmaceutical
10 1 (0.35%) Publishing
Job Titles
1 56 (19.58%) Analyst
2 43 (15.03%) Service Manager
3 38 (13.29%) Support Engineer
4 25 (8.74%) Service Analyst
5 22 (7.69%) Service Desk Analyst
6 19 (6.64%) IT Manager
6 19 (6.64%) Support Analyst
7 18 (6.29%) 1st Line Support
7 18 (6.29%) IT Support
7 18 (6.29%) Technical Support
8 15 (5.24%) Network Engineer
8 15 (5.24%) Technical Manager
9 14 (4.90%) Project Manager
10 13 (4.55%) IT Analyst
11 11 (3.85%) Operations Manager
11 11 (3.85%) Technical Project Manager
12 10 (3.50%) 1st Line Engineer
12 10 (3.50%) 1st Line Support Engineer
13 9 (3.15%) IT Engineer
13 9 (3.15%) IT Operations Manager
Libraries, Frameworks & Software Standards
1 14 (4.90%) .NET
2 10 (3.50%) ASP.NET
2 10 (3.50%) HTML
2 10 (3.50%) Web Services
3 8 (2.80%) CSS
4 7 (2.45%) AngularJS
4 7 (2.45%) ASP.NET Web API
4 7 (2.45%) HTML5
5 3 (1.05%) JSON
5 3 (1.05%) SOAP
5 3 (1.05%) XML
6 2 (0.70%) EDI
7 1 (0.35%) IBM Integration Bus
7 1 (0.35%) MDX
7 1 (0.35%) Middleware
7 1 (0.35%) Node.js
7 1 (0.35%) WebSphere MQ
Miscellaneous
1 37 (12.94%) Analytical Skills
2 20 (6.99%) Self-Motivation
3 16 (5.59%) Data Centre
4 15 (5.24%) Management Information System
4 15 (5.24%) Virtual Team
5 10 (3.50%) Computer Science
6 7 (2.45%) Driving Licence
7 5 (1.75%) User Experience
8 4 (1.40%) CMDB
8 4 (1.40%) Digital Signage
9 3 (1.05%) Data Structures
9 3 (1.05%) Social Media
10 2 (0.70%) FMCG
10 2 (0.70%) Hybrid Cloud
10 2 (0.70%) Replication
11 1 (0.35%) Clustering
11 1 (0.35%) Data Protection Act
11 1 (0.35%) IBM Mainframe
11 1 (0.35%) IVR
11 1 (0.35%) Online Games
Operating Systems
1 105 (36.71%) Windows
2 48 (16.78%) Windows Server
3 37 (12.94%) Windows Server 2008
4 27 (9.44%) Linux
5 26 (9.09%) Windows Server 2012
6 18 (6.29%) Windows 7
7 9 (3.15%) Windows 10
8 8 (2.80%) Unix
9 5 (1.75%) Mac OS X
10 4 (1.40%) Windows XP
11 3 (1.05%) Windows Server 2003
12 2 (0.70%) Solaris
13 1 (0.35%) Debian
13 1 (0.35%) Fedora
13 1 (0.35%) HPUX
13 1 (0.35%) Red Hat Enterprise Linux
13 1 (0.35%) SUSE
13 1 (0.35%) Ubuntu
13 1 (0.35%) Windows 2000 Server
13 1 (0.35%) Windows 8
Processes & Methodologies
1 123 (43.01%) ITIL
2 66 (23.08%) Service Management
3 50 (17.48%) Problem-Solving
4 48 (16.78%) Incident Management
5 45 (15.73%) Problem Management
6 43 (15.03%) Service Delivery
7 38 (13.29%) Project Management
8 29 (10.14%) ITSM
9 21 (7.34%) Decision-Making
10 19 (6.64%) Change Management
11 18 (6.29%) ITIL V3
12 15 (5.24%) Collaborative Working
12 15 (5.24%) Continuous Improvement
12 15 (5.24%) CRM
12 15 (5.24%) DevOps
12 15 (5.24%) Disaster Recovery
12 15 (5.24%) PRINCE2
12 15 (5.24%) Risk Management
12 15 (5.24%) Time Management
13 14 (4.90%) Information Security
Programming Languages
1 44 (15.38%) SQL
2 7 (2.45%) C#
2 7 (2.45%) T-SQL
3 5 (1.75%) PowerShell
4 4 (1.40%) Java
4 4 (1.40%) VBA
5 3 (1.05%) Perl
6 2 (0.70%) Python
6 2 (0.70%) Shell Script
7 1 (0.35%) COBOL
7 1 (0.35%) JCL
7 1 (0.35%) Jython
7 1 (0.35%) PHP
7 1 (0.35%) PL/SQL
Qualifications
1 32 (11.19%) Microsoft Certification
2 29 (10.14%) Cisco Certification
3 28 (9.79%) CCNA
4 25 (8.74%) ITIL Certification
5 18 (6.29%) MCSE
6 13 (4.55%) MCP
7 12 (4.20%) MCSA
8 11 (3.85%) CCNP
8 11 (3.85%) HNC
8 11 (3.85%) PRINCE2 Certification
8 11 (3.85%) Security Cleared
9 9 (3.15%) MCITP
9 9 (3.15%) SC Cleared
10 4 (1.40%) CCENT
10 4 (1.40%) Degree
11 3 (1.05%) Computer Science Degree
11 3 (1.05%) ITIL Foundation Certificate
12 2 (0.70%) CCA
12 2 (0.70%) Citrix Certification
12 2 (0.70%) RHCT
Quality Assurance & Compliance
1 10 (3.50%) ISO/IEC 27001
2 5 (1.75%) PCI DSS
2 5 (1.75%) QA
3 4 (1.40%) GDPR
3 4 (1.40%) PMO
4 3 (1.05%) ISO/IEC 20000
5 2 (0.70%) Data Quality
6 1 (0.35%) GAMP
6 1 (0.35%) GxP
6 1 (0.35%) ISAE 3402
System Software
1 69 (24.13%) Active Directory
2 22 (7.69%) Hyper-V
3 14 (4.90%) VMware Infrastructure
4 11 (3.85%) Virtual Machines
5 6 (2.10%) Firmware
5 6 (2.10%) XenApp
6 5 (1.75%) Terminal Services
7 4 (1.40%) VMware ESXi
8 3 (1.05%) XenDesktop
9 2 (0.70%) Virtual Servers
10 1 (0.35%) BitLocker
10 1 (0.35%) Docker
10 1 (0.35%) NFS
10 1 (0.35%) Oracle RAC
10 1 (0.35%) pfSense
10 1 (0.35%) vSphere
10 1 (0.35%) XenServer
Systems Management
1 20 (6.99%) SCCM
2 10 (3.50%) SCVMM
3 2 (0.70%) Microsoft Data Protection Manager
3 2 (0.70%) MOM
3 2 (0.70%) Nagios
3 2 (0.70%) Tivoli
3 2 (0.70%) Tivoli Storage Manager
4 1 (0.35%) Backup Exec
4 1 (0.35%) BladeLogic
4 1 (0.35%) Cisco CUCM
4 1 (0.35%) Cisco UCCX
4 1 (0.35%) Control-M
4 1 (0.35%) Data Guard
4 1 (0.35%) FortiGate
4 1 (0.35%) NetBackup
4 1 (0.35%) Oracle RMAN
4 1 (0.35%) Rancher
4 1 (0.35%) SCOM
4 1 (0.35%) Single Sign-On
4 1 (0.35%) Tivoli Monitoring
Vendors
1 87 (30.42%) Microsoft
2 38 (13.29%) Cisco
3 35 (12.24%) VMware
4 28 (9.79%) Citrix
5 10 (3.50%) SAP
6 8 (2.80%) Oracle
7 6 (2.10%) Fortinet
7 6 (2.10%) HP
7 6 (2.10%) ServiceNow
8 5 (1.75%) IBM
8 5 (1.75%) Juniper
8 5 (1.75%) Palo Alto
8 5 (1.75%) Veeam
9 4 (1.40%) Dell
9 4 (1.40%) Meraki
9 4 (1.40%) MikroTik
10 3 (1.05%) Remedy
10 3 (1.05%) Salesforce.com
11 2 (0.70%) Baan
11 2 (0.70%) Sage