Period
to 24 April 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 April 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North West
6 months to
24 Apr 2018
Same period 2017 Same period 2016
Rank 160 104 88
Rank change year-on-year -56 -16 +7
Permanent jobs citing SLA 258 367 352
As % of all permanent IT jobs advertised in the North West 2.00% 3.00% 3.13%
As % of the Quality Assurance & Compliance category 15.84% 26.08% 24.79%
Number of salaries quoted 207 273 254
North West median annual salary £27,500 £27,500 £32,500
Median salary % change year-on-year - -15.38% -7.14%
10th Percentile £20,500 £18,750 £20,000
90th Percentile £55,000 £43,750 £52,500
England median annual salary £35,075 £37,000 £38,500
% change year-on-year -5.20% -3.90% +2.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Permanent vacancies with a requirement for quality assurance or compliance skills 1,629 1,407 1,420
As % of all permanent IT jobs advertised in the North West 12.61% 11.51% 12.62%
Number of salaries quoted 1,236 1,077 1,139
North West median annual salary £45,000 £38,000 £40,000
Median salary % change year-on-year +18.42% -5.00% +3.90%
10th Percentile £25,000 £22,650 £23,500
90th Percentile £70,250 £62,343 £63,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

The salary distribution of IT jobs citing SLA in the North West over the 6 months to 24 April 2018.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 24 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -44 139 £25,500 -5.56% 38
Cheshire -42 80 £35,000 +29.03% 7
Lancashire -4 18 £33,750 +22.73% 6
Merseyside +2 13 £30,000 +7.14% 2
Cumbria -8 4 £25,250 -6.48% 1
SLA
England

For the 6 months to 24 April 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region with a requirement for SLA.

1 117 (45.35%) ITIL
2 116 (44.96%) Windows
3 78 (30.23%) Microsoft
4 72 (27.91%) Active Directory
5 67 (25.97%) Windows Server
6 55 (21.32%) Service Management
7 50 (19.38%) Service Delivery
8 45 (17.44%) VMware
9 44 (17.05%) Finance
10 42 (16.28%) Problem-Solving
11 41 (15.89%) WAN
12 40 (15.50%) Hyper-V
13 39 (15.12%) Office 365
13 39 (15.12%) SQL
13 39 (15.12%) Microsoft Office
14 38 (14.73%) Cisco
15 36 (13.95%) Citrix
15 36 (13.95%) Firewall
16 34 (13.18%) Windows Server 2008
17 32 (12.40%) Microsoft Certification
18 31 (12.02%) Windows Server 2012
19 30 (11.63%) Project Management
20 28 (10.85%) MCSE
21 27 (10.47%) LAN
21 27 (10.47%) SCCM
22 26 (10.08%) Problem Management
22 26 (10.08%) Linux
23 25 (9.69%) SQL Server
24 24 (9.30%) MCSA
24 24 (9.30%) MCP

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (8.53%) MS Exchange
2 15 (5.81%) Exchange Server 2010
3 11 (4.26%) Exchange Server 2007
4 8 (3.10%) SharePoint
5 7 (2.71%) IIS
6 5 (1.94%) SharePoint Server
6 5 (1.94%) Skype for Business
7 4 (1.55%) WebSphere
8 2 (0.78%) Tomcat
9 1 (0.39%) Exchange Server 2013
9 1 (0.39%) GlassFish
Applications
1 39 (15.12%) Microsoft Office
2 16 (6.20%) Microsoft Excel
3 12 (4.65%) Microsoft PowerPoint
4 2 (0.78%) Camtasia
4 2 (0.78%) MS Visio
Business Applications
1 4 (1.55%) SAP CO
1 4 (1.55%) SAP FI
2 2 (0.78%) Dynamics AX
2 2 (0.78%) Dynamics CRM
2 2 (0.78%) SAP FI/CO
Cloud Services
1 39 (15.12%) Office 365
2 17 (6.59%) Microsoft Azure
3 10 (3.88%) Amazon AWS
4 7 (2.71%) Cloud Computing
5 3 (1.16%) IaaS
5 3 (1.16%) OneDrive
6 1 (0.39%) Mimecast
6 1 (0.39%) PaaS
6 1 (0.39%) SaaS
Communications & Networking
1 41 (15.89%) WAN
2 36 (13.95%) Firewall
3 27 (10.47%) LAN
4 23 (8.91%) DNS
5 20 (7.75%) TCP/IP
6 19 (7.36%) VoIP
7 17 (6.59%) Broadband
8 12 (4.65%) DHCP
8 12 (4.65%) VPN
9 11 (4.26%) SAN
10 8 (3.10%) PBX
10 8 (3.10%) Unified Communications
10 8 (3.10%) xDSL
11 6 (2.33%) ADSL
11 6 (2.33%) Ethernet
11 6 (2.33%) MPLS
12 5 (1.94%) Internet
12 5 (1.94%) Network Security
12 5 (1.94%) Skype
12 5 (1.94%) Wireless
Database & Business Intelligence
1 25 (9.69%) SQL Server
2 11 (4.26%) SQL Server Reporting Services
3 5 (1.94%) GIS
3 5 (1.94%) Relational Database
4 4 (1.55%) SQL Server 2008
4 4 (1.55%) SQL Server 2012
4 4 (1.55%) SQL Server Integration Services
5 3 (1.16%) Microsoft Analysis Services
5 3 (1.16%) SQL Server Analysis Services
6 2 (0.78%) DB2
6 2 (0.78%) MySQL
6 2 (0.78%) RDBMS
7 1 (0.39%) Oracle Reports
7 1 (0.39%) SQL Server 2014
7 1 (0.39%) SQL Server 2016
Development Applications
1 4 (1.55%) Eclipse
2 3 (1.16%) JIRA
2 3 (1.16%) Team Foundation Server
3 1 (0.39%) CA Release Automation
3 1 (0.39%) Jenkins
3 1 (0.39%) Oracle Forms
General
1 44 (17.05%) Finance
2 24 (9.30%) Telecoms
3 15 (5.81%) Banking
4 10 (3.88%) Investment Banking
5 8 (3.10%) Law
6 6 (2.33%) Retail
7 5 (1.94%) Legal
8 3 (1.16%) Publishing
9 2 (0.78%) Advertising
9 2 (0.78%) Back Office
9 2 (0.78%) Local Government
9 2 (0.78%) Pharmaceutical
10 1 (0.39%) Automotive
10 1 (0.39%) Manufacturing
10 1 (0.39%) Military
Job Titles
1 49 (18.99%) Analyst
2 48 (18.60%) Support Engineer
3 35 (13.57%) Service Manager
4 26 (10.08%) Service Analyst
5 23 (8.91%) Service Desk Analyst
6 18 (6.98%) IT Support
7 16 (6.20%) 2nd Line Support
7 16 (6.20%) IT Manager
7 16 (6.20%) Support Analyst
7 16 (6.20%) Support Manager
8 15 (5.81%) 2nd Line Engineer
9 12 (4.65%) 2nd Line Support Engineer
9 12 (4.65%) Applications Support
9 12 (4.65%) IT Engineer
9 12 (4.65%) Service Support Manager
10 11 (4.26%) IT Analyst
11 10 (3.88%) IT Support Engineer
12 9 (3.49%) Delivery Manager
12 9 (3.49%) Team Leader
12 9 (3.49%) Technical Support
Libraries, Frameworks & Software Standards
1 7 (2.71%) .NET
2 5 (1.94%) ASP.NET
2 5 (1.94%) CSS
2 5 (1.94%) HTML
3 4 (1.55%) HTML5
4 3 (1.16%) CSS3
4 3 (1.16%) jQuery
4 3 (1.16%) REST
4 3 (1.16%) Web Services
5 2 (0.78%) COM
6 1 (0.39%) AngularJS
6 1 (0.39%) ASP.NET Web API
6 1 (0.39%) Node.js
Miscellaneous
1 23 (8.91%) Analytical Skills
1 23 (8.91%) Self-Motivation
2 13 (5.04%) Data Centre
3 11 (4.26%) Management Information System
4 8 (3.10%) Computer Science
4 8 (3.10%) Virtual Team
5 7 (2.71%) Driving Licence
5 7 (2.71%) Social Media
6 5 (1.94%) User Experience
7 4 (1.55%) Hybrid Cloud
8 3 (1.16%) Digital Signage
8 3 (1.16%) PMI
8 3 (1.16%) Smart Energy
8 3 (1.16%) Smart Meter
9 2 (0.78%) e-Learning
9 2 (0.78%) FMCG
10 1 (0.39%) CMDB
10 1 (0.39%) Fat Client
10 1 (0.39%) iPhone
10 1 (0.39%) Video Conferencing
Operating Systems
1 116 (44.96%) Windows
2 67 (25.97%) Windows Server
3 34 (13.18%) Windows Server 2008
4 31 (12.02%) Windows Server 2012
5 26 (10.08%) Linux
6 15 (5.81%) Windows 10
6 15 (5.81%) Windows 7
7 10 (3.88%) Unix
8 7 (2.71%) Windows Server 2003
9 5 (1.94%) Mac OS X
10 4 (1.55%) Windows 2000 Server
11 3 (1.16%) Windows XP
12 1 (0.39%) AIX
12 1 (0.39%) Android
12 1 (0.39%) Red Hat Enterprise Linux
12 1 (0.39%) Windows 8
12 1 (0.39%) Windows Phone
Processes & Methodologies
1 117 (45.35%) ITIL
2 55 (21.32%) Service Management
3 50 (19.38%) Service Delivery
4 42 (16.28%) Problem-Solving
5 30 (11.63%) Project Management
6 26 (10.08%) Problem Management
7 23 (8.91%) Incident Management
8 22 (8.53%) DevOps
9 18 (6.98%) Continuous Improvement
10 15 (5.81%) Escalation Management
10 15 (5.81%) ITSM
10 15 (5.81%) Stakeholder Management
11 13 (5.04%) Configuration Management
11 13 (5.04%) Service Delivery Management
11 13 (5.04%) Time Management
12 12 (4.65%) Risk Management
13 11 (4.26%) Statistics
14 10 (3.88%) Kalman Filter
14 10 (3.88%) Validation
14 10 (3.88%) Wealth Management
Programming Languages
1 39 (15.12%) SQL
2 11 (4.26%) PowerShell
3 7 (2.71%) Java
4 6 (2.33%) T-SQL
5 5 (1.94%) VBA
6 4 (1.55%) PL/SQL
7 3 (1.16%) JavaScript
7 3 (1.16%) Perl
8 2 (0.78%) C#
9 1 (0.39%) Python
Qualifications
1 32 (12.40%) Microsoft Certification
2 28 (10.85%) MCSE
3 24 (9.30%) MCP
3 24 (9.30%) MCSA
4 17 (6.59%) Cisco Certification
4 17 (6.59%) ITIL Certification
5 16 (6.20%) CCNA
6 9 (3.49%) Security Cleared
7 6 (2.33%) SC Cleared
8 4 (1.55%) RHCT
9 3 (1.16%) CCA
9 3 (1.16%) Citrix Certification
9 3 (1.16%) Degree
9 3 (1.16%) PMI Certification
9 3 (1.16%) VMware Certified Professional (VCP)
10 2 (0.78%) HNC
10 2 (0.78%) PRINCE2 Certification
11 1 (0.39%) CCIE
11 1 (0.39%) CCNP
11 1 (0.39%) MCITP
Quality Assurance & Compliance
1 14 (5.43%) ISO/IEC 27001
2 8 (3.10%) PCI DSS
3 5 (1.94%) PMO
3 5 (1.94%) QA
4 4 (1.55%) ISO 9001
5 3 (1.16%) Data Quality
6 2 (0.78%) GDPR
6 2 (0.78%) ISO/IEC 20000
7 1 (0.39%) GAMP
7 1 (0.39%) GxP
7 1 (0.39%) ISAE 3402
System Software
1 72 (27.91%) Active Directory
2 40 (15.50%) Hyper-V
3 10 (3.88%) XenApp
4 9 (3.49%) VMware ESXi
4 9 (3.49%) VMware Infrastructure
5 5 (1.94%) Terminal Services
5 5 (1.94%) XenDesktop
6 2 (0.78%) Virtual Machines
7 1 (0.39%) Docker
Systems Management
1 27 (10.47%) SCCM
2 4 (1.55%) SCOM
3 3 (1.16%) SCVMM
4 2 (0.78%) Ganglia
4 2 (0.78%) Netcool
5 1 (0.39%) BladeLogic
5 1 (0.39%) Control-M
5 1 (0.39%) Rancher
5 1 (0.39%) Tivoli Storage Manager
Vendors
1 78 (30.23%) Microsoft
2 45 (17.44%) VMware
3 38 (14.73%) Cisco
4 36 (13.95%) Citrix
5 9 (3.49%) SAP
6 6 (2.33%) Remedy
7 5 (1.94%) IBM
8 4 (1.55%) Oracle
8 4 (1.55%) Veeam
9 3 (1.16%) SolarWinds
10 2 (0.78%) Cognos
10 2 (0.78%) Dell
10 2 (0.78%) Fortinet
10 2 (0.78%) HP
10 2 (0.78%) Juniper
10 2 (0.78%) MicroStrategy
10 2 (0.78%) Salesforce.com
10 2 (0.78%) Splunk
10 2 (0.78%) Tableau
11 1 (0.39%) Sage