Period
to 20 January 2018

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 January 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North West
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 119 110 99
Rank change year-on-year -9 -11 -17
Permanent jobs citing SLA 339 353 345
As % of all permanent IT jobs advertised in the North West 2.68% 2.86% 2.85%
As % of the Quality Assurance & Compliance category 20.62% 23.64% 21.71%
Number of salaries quoted 231 266 267
North West median annual salary £27,500 £29,500 £31,500
Median salary % change year-on-year -6.78% -6.35% -7.35%
10th Percentile £20,500 £18,750 £18,500
90th Percentile £53,750 £48,750 £58,000
England median annual salary £35,000 £37,500 £37,500
% change year-on-year -6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North West
Permanent vacancies with a requirement for quality assurance or compliance skills 1,644 1,493 1,589
As % of all permanent IT jobs advertised in the North West 13.00% 12.11% 13.13%
Number of salaries quoted 1,217 1,169 1,282
North West median annual salary £43,000 £40,000 £39,750
Median salary % change year-on-year +7.50% +0.63% -0.63%
10th Percentile £25,000 £24,450 £22,500
90th Percentile £70,000 £62,500 £60,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North West.

Salary trend for SLA in the North West

SLA
Salary Histogram in the North West

The salary distribution of IT jobs citing SLA in the North West over the 6 months to 20 January 2018.

Salary histogram for SLA in the North West

SLA
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North West region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +9 198 £27,000 -6.90% 28
Cheshire -38 81 £27,250 +13.54% 13
Lancashire +9 35 £32,500 - 6
Merseyside +2 12 £30,000 +0.84% 2
Cumbria -4 2 £23,125 -14.35%
SLA
England

For the 6 months to 20 January 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for SLA.

1 149 (43.95%) Windows
2 132 (38.94%) ITIL
3 101 (29.79%) Microsoft
4 85 (25.07%) Active Directory
5 81 (23.89%) Windows Server
6 68 (20.06%) Finance
7 56 (16.52%) SQL
8 54 (15.93%) Office 365
9 52 (15.34%) Citrix
10 51 (15.04%) Cisco
10 51 (15.04%) Service Management
10 51 (15.04%) Service Delivery
10 51 (15.04%) Hyper-V
11 49 (14.45%) VMware
12 47 (13.86%) WAN
12 47 (13.86%) Windows Server 2012
13 43 (12.68%) SCCM
14 42 (12.39%) Microsoft Office
15 41 (12.09%) Windows Server 2008
16 39 (11.50%) Microsoft Certification
17 38 (11.21%) Firewall
18 37 (10.91%) LAN
19 36 (10.62%) MS Exchange
19 36 (10.62%) SQL Server
20 35 (10.32%) Windows 7
21 33 (9.73%) Windows 10
21 33 (9.73%) SAP
22 32 (9.44%) Problem Management
23 31 (9.14%) Telecoms
24 28 (8.26%) .NET

SLA
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (10.62%) MS Exchange
2 27 (7.96%) Exchange Server 2010
3 12 (3.54%) SharePoint
4 10 (2.95%) Skype for Business
5 9 (2.65%) Exchange Server 2007
6 7 (2.06%) Exchange Server 2013
7 3 (0.88%) K2 blackpearl
7 3 (0.88%) SharePoint Server
7 3 (0.88%) WebSphere
8 1 (0.29%) CICS
8 1 (0.29%) IIS
Applications
1 42 (12.39%) Microsoft Office
2 15 (4.42%) Microsoft Excel
3 13 (3.83%) Microsoft PowerPoint
4 5 (1.47%) Camtasia
Business Applications
1 12 (3.54%) SAP MII
1 12 (3.54%) SAP MM
1 12 (3.54%) SAP PP
1 12 (3.54%) SAP PP-PI
2 11 (3.24%) SAP CO
2 11 (3.24%) SAP FI
2 11 (3.24%) SAP FI/CO
3 3 (0.88%) Dynamics AX
3 3 (0.88%) Visualfiles
4 1 (0.29%) SAP ERP
Cloud Services
1 54 (15.93%) Office 365
2 14 (4.13%) Microsoft Azure
3 5 (1.47%) Amazon AWS
4 3 (0.88%) Cloud Computing
4 3 (0.88%) OneDrive
Communications & Networking
1 47 (13.86%) WAN
2 38 (11.21%) Firewall
3 37 (10.91%) LAN
4 28 (8.26%) TCP/IP
5 25 (7.37%) DNS
6 21 (6.19%) VPN
7 19 (5.60%) VoIP
8 13 (3.83%) DHCP
9 12 (3.54%) PBX
10 11 (3.24%) Broadband
11 9 (2.65%) Skype
11 9 (2.65%) Unified Communications
12 7 (2.06%) ADSL
13 6 (1.77%) Internet
13 6 (1.77%) MPLS
14 5 (1.47%) Ethernet
14 5 (1.47%) Wireless
14 5 (1.47%) xDSL
15 4 (1.18%) SAN
15 4 (1.18%) Wi-Fi
Database & Business Intelligence
1 36 (10.62%) SQL Server
2 6 (1.77%) BusinessObjects
2 6 (1.77%) BusinessObjects Business Intelligence
2 6 (1.77%) SAP BW
2 6 (1.77%) SAP HANA
3 5 (1.47%) SQL Server Reporting Services
4 4 (1.18%) DB2
4 4 (1.18%) Oracle Reports
4 4 (1.18%) Relational Database
4 4 (1.18%) SQL Server 2012
4 4 (1.18%) SQL Server Integration Services
5 3 (0.88%) Microsoft Analysis Services
5 3 (0.88%) MySQL
5 3 (0.88%) Power BI
5 3 (0.88%) SQL Server 2008
5 3 (0.88%) SQL Server 2014
5 3 (0.88%) SQL Server Analysis Services
6 1 (0.29%) QlikView
6 1 (0.29%) RDBMS
6 1 (0.29%) SQL Server 2016
Development Applications
1 17 (5.01%) Team Foundation Server
2 14 (4.13%) SQL Server Management Studio (SSMS)
2 14 (4.13%) TeamCity
2 14 (4.13%) Visual Studio
3 4 (1.18%) Eclipse
4 3 (0.88%) JIRA
5 1 (0.29%) Git (software)
5 1 (0.29%) Oracle Forms
General
1 68 (20.06%) Finance
2 31 (9.14%) Telecoms
3 18 (5.31%) Manufacturing
4 17 (5.01%) Banking
5 11 (3.24%) Investment Banking
5 11 (3.24%) Law
6 6 (1.77%) Back Office
6 6 (1.77%) Legal
7 5 (1.47%) Retail
8 3 (0.88%) Billing
8 3 (0.88%) Military
8 3 (0.88%) Publishing
9 2 (0.59%) Automotive
9 2 (0.59%) Pharmaceutical
10 1 (0.29%) Advertising
10 1 (0.29%) German Language
10 1 (0.29%) Local Government
Job Titles
1 78 (23.01%) Analyst
2 45 (13.27%) Support Engineer
3 39 (11.50%) Service Manager
4 35 (10.32%) IT Manager
5 32 (9.44%) Applications Support
6 30 (8.85%) Service Analyst
7 29 (8.55%) Service Desk Analyst
8 28 (8.26%) 2nd Line Support
9 27 (7.96%) Support Manager
10 25 (7.37%) IT Support
11 23 (6.78%) Business Analyst
12 22 (6.49%) IT Services Manager
13 21 (6.19%) Developer
13 21 (6.19%) Service Support Manager
14 19 (5.60%) Service Desk Team Leader
14 19 (5.60%) Team Leader
15 18 (5.31%) 2nd Line Engineer
15 18 (5.31%) Support Analyst
16 16 (4.72%) Desktop Support
17 15 (4.42%) 2nd Line Support Engineer
Libraries, Frameworks & Software Standards
1 28 (8.26%) .NET
2 14 (4.13%) ASP.NET Web Forms
3 12 (3.54%) SAPUI5
4 6 (1.77%) CSS
4 6 (1.77%) HTML
5 5 (1.47%) ASP.NET
5 5 (1.47%) HTML5
6 4 (1.18%) Web Services
6 4 (1.18%) WinForms
7 3 (0.88%) .NET Framework
7 3 (0.88%) CSS3
7 3 (0.88%) jQuery
7 3 (0.88%) REST
8 2 (0.59%) AngularJS
8 2 (0.59%) ASP.NET Web API
8 2 (0.59%) COM
9 1 (0.29%) Middleware
Miscellaneous
1 17 (5.01%) Management Information System
2 13 (3.83%) Analytical Skills
3 9 (2.65%) Data Centre
4 6 (1.77%) Driving Licence
4 6 (1.77%) Social Media
5 5 (1.47%) iPad
5 5 (1.47%) Virtual Team
6 4 (1.18%) Computer Science
7 3 (0.88%) NHS
7 3 (0.88%) User Experience
8 2 (0.59%) e-Learning
8 2 (0.59%) Enterprise Software
8 2 (0.59%) Fat Client
8 2 (0.59%) Greenfield Project
8 2 (0.59%) Hybrid Cloud
8 2 (0.59%) PMI
8 2 (0.59%) Smart Energy
8 2 (0.59%) Smart Meter
8 2 (0.59%) Thin Client
8 2 (0.59%) Video Conferencing
Operating Systems
1 149 (43.95%) Windows
2 81 (23.89%) Windows Server
3 47 (13.86%) Windows Server 2012
4 41 (12.09%) Windows Server 2008
5 35 (10.32%) Windows 7
6 33 (9.73%) Windows 10
7 26 (7.67%) Linux
8 19 (5.60%) Unix
9 7 (2.06%) Windows Server 2003
10 4 (1.18%) Windows 8
11 3 (0.88%) Red Hat Enterprise Linux
11 3 (0.88%) Windows 2000 Server
12 2 (0.59%) AIX
12 2 (0.59%) Windows XP
13 1 (0.29%) Android
13 1 (0.29%) Windows Phone
13 1 (0.29%) zOS
Processes & Methodologies
1 132 (38.94%) ITIL
2 51 (15.04%) Service Delivery
2 51 (15.04%) Service Management
3 32 (9.44%) Problem Management
4 26 (7.67%) Incident Management
5 25 (7.37%) Stakeholder Management
6 23 (6.78%) Record to Report
7 22 (6.49%) Project Management
8 19 (5.60%) IT Strategy
9 18 (5.31%) Mentoring
10 17 (5.01%) Statistics
11 16 (4.72%) Escalation Management
12 15 (4.42%) Business Intelligence
12 15 (4.42%) Continuous Improvement
13 14 (4.13%) MVC
13 14 (4.13%) Service Delivery Management
14 13 (3.83%) Contract Management
14 13 (3.83%) Critical Success Factor
14 13 (3.83%) Customer Requirements
14 13 (3.83%) Performance Management
Programming Languages
1 56 (16.52%) SQL
2 23 (6.78%) C#
3 9 (2.65%) PowerShell
4 7 (2.06%) Java
5 6 (1.77%) ABAP
6 5 (1.47%) PL/SQL
7 3 (0.88%) JavaScript
7 3 (0.88%) Perl
8 2 (0.59%) T-SQL
9 1 (0.29%) Assembly Language
9 1 (0.29%) AWK
9 1 (0.29%) COBOL
9 1 (0.29%) JCL
9 1 (0.29%) REXX
9 1 (0.29%) sed
9 1 (0.29%) Shell Script
9 1 (0.29%) VBA
Qualifications
1 39 (11.50%) Microsoft Certification
2 27 (7.96%) MCSA
2 27 (7.96%) MCSE
3 23 (6.78%) MCP
4 20 (5.90%) Cisco Certification
5 18 (5.31%) CCNA
6 11 (3.24%) Security Cleared
7 10 (2.95%) ITIL Certification
8 8 (2.36%) SC Cleared
9 5 (1.47%) Degree
10 4 (1.18%) HND
11 3 (0.88%) CCA
11 3 (0.88%) CCIE
11 3 (0.88%) CCNP
11 3 (0.88%) Citrix Certification
11 3 (0.88%) NVQ Level 4
11 3 (0.88%) VMware Certified Professional (VCP)
12 2 (0.59%) PMI Certification
12 2 (0.59%) RHCT
13 1 (0.29%) CISM
Quality Assurance & Compliance
1 14 (4.13%) ISO/IEC 27001
2 5 (1.47%) PCI DSS
3 4 (1.18%) ISO 9001
4 3 (0.88%) PMO
4 3 (0.88%) QA
5 2 (0.59%) Data Quality
5 2 (0.59%) ISO/IEC 20000
6 1 (0.29%) Sarbanes-Oxley
System Software
1 85 (25.07%) Active Directory
2 51 (15.04%) Hyper-V
3 14 (4.13%) VMware Infrastructure
4 11 (3.24%) XenApp
5 10 (2.95%) VMware ESXi
6 5 (1.47%) XenDesktop
7 1 (0.29%) Time Sharing Option
Systems Management
1 43 (12.68%) SCCM
2 5 (1.47%) SCOM
3 3 (0.88%) Cisco CUCM
3 3 (0.88%) Ganglia
3 3 (0.88%) Netcool
4 2 (0.59%) Tivoli Storage Manager
5 1 (0.29%) AirWatch
5 1 (0.29%) FortiGate
5 1 (0.29%) SCVMM
5 1 (0.29%) TrustSec
5 1 (0.29%) WSUS
Vendors
1 101 (29.79%) Microsoft
2 52 (15.34%) Citrix
3 51 (15.04%) Cisco
4 49 (14.45%) VMware
5 33 (9.73%) SAP
6 11 (3.24%) Oracle
7 8 (2.36%) Cognos
8 7 (2.06%) SolarWinds
9 6 (1.77%) Remedy
10 5 (1.47%) IBM
10 5 (1.47%) Splunk
11 4 (1.18%) Apple
11 4 (1.18%) Capita
11 4 (1.18%) Juniper
11 4 (1.18%) Veeam
12 3 (0.88%) AppDynamics
12 3 (0.88%) Dynatrace
12 3 (0.88%) Red Hat
12 3 (0.88%) Xerox
13 2 (0.59%) F5