The median annual salary for a 1st Line Support was £21,750 in advertised job vacancies during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 488 422 484
Rank change year-on-year -66 +62  
Permanent jobs requiring a 1st Line Support 458 673 614
As % of all permanent IT jobs advertised in the UK 0.52% 0.68% 0.55%
As % of the Job Titles category 0.54% 0.71% 0.57%
Number of salaries quoted 398 609 547
Median salary £21,750 £22,000 £21,000
Median salary % change year-on-year -1.13% +4.76%  
90% offered a salary of more than £18,500 £18,000 £17,500
10% offered a salary of more than £26,000 £30,000 £27,000
UK excluding London median salary £21,000 £20,000 £20,250
% change year-on-year +5.00% -1.23%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 84418 95048 107138
As % of all permanent IT job vacancies advertised in the UK 95.97% 96.53% 96.59%
Number of salaries quoted 69006 80088 88313
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support over the 3 months to 24 June 2017.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -77 427 £22,000 - 51
South East +17 131 £22,500 +12.50% 8
London -93 99 £25,000 +4.16% 16
North West -18 48 £21,000 +10.52% 6
East of England -21 45 £20,000 -2.43% 9
South West +12 36 £19,000 -7.31% 3
Berkshire +47 35 £21,000 -6.66% 4
Hampshire +13 35 £23,000 +21.05% 1
Manchester -5 35 £21,500 +11.68% 4
Surrey +20 29 £22,500 - 1
Hertfordshire -14 29 £20,500 -2.38% 5
Yorkshire -14 23 £20,000 +11.11% 3
Reading +44 21 £21,000 -6.66% 3
West Midlands -15 19 £20,000 - 2
Buckinghamshire +13 18 £23,000 +15.00%
East Midlands +5 16 £22,000 +10.00% 3
Bristol -13 14 £22,000 -
North East +24 10 £18,500 +10.44% 1
Tyne and Wear +27 9 £18,500 +10.44% 1
Essex 0 9 £21,000 -6.66% 1
Newcastle upon Tyne +22 8 £18,500 +10.44% 1
Leatherhead +13 8 £20,000 -11.11% 1
West Yorkshire +8 8 £19,000 +5.55% 1
City of London +8 8 £25,000 -23.07% 1
Cheshire -26 8 £21,500 +10.96% 1
Bromley - 8 £22,500 -
Bracknell +32 7 £21,000 -
High Wycombe - 7 £21,750 -
Stockport - 7 £22,000 - 1
Farnborough +4 6 £25,500 +27.50%

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 June 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support in the job title.

1 613 (62.36%) Windows
2 485 (49.34%) Active Directory
3 405 (41.20%) Microsoft
4 308 (31.33%) Microsoft Office
5 226 (22.99%) Windows 7
6 223 (22.69%) ITIL
7 190 (19.33%) Windows Server
8 188 (19.13%) SLA
9 147 (14.95%) Office 365
10 141 (14.34%) MS Exchange
11 121 (12.31%) Citrix
12 107 (10.89%) VMware
13 105 (10.68%) Windows 8
14 102 (10.38%) Windows XP
15 101 (10.27%) Finance
16 99 (10.07%) TCP/IP
17 94 (9.56%) Windows 10
18 88 (8.95%) Firewall
19 80 (8.14%) SQL
20 79 (8.04%) Analytical Skills
21 75 (7.63%) Windows Server 2008
22 72 (7.32%) VMware Infrastructure
23 66 (6.71%) Cisco
24 63 (6.41%) DNS
25 61 (6.21%) VPN
26 58 (5.90%) Apple
27 56 (5.70%) Microsoft Certification
28 54 (5.49%) Internet
29 52 (5.29%) WAN
29 52 (5.29%) Service Management

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 141 (14.34%) MS Exchange
2 39 (3.97%) Exchange Server 2010
3 31 (3.15%) SharePoint
4 19 (1.93%) Exchange Server 2013
4 19 (1.93%) Skype for Business
5 17 (1.73%) Exchange Server 2003
6 10 (1.02%) Exchange Server 2007
7 8 (0.81%) Blackberry Enterprise Server
7 8 (0.81%) IIS
8 5 (0.51%) IBM Notes
9 3 (0.31%) SharePoint 2010
10 2 (0.20%) CMS
10 2 (0.20%) SharePoint 2013
10 2 (0.20%) WebLogic
11 1 (0.10%) Confluence
11 1 (0.10%) JBoss
11 1 (0.10%) Tomcat
11 1 (0.10%) WordPress
Applications
1 308 (31.33%) Microsoft Office
2 40 (4.07%) Microsoft Excel
3 22 (2.24%) Microsoft PowerPoint
4 5 (0.51%) AutoCAD
5 4 (0.41%) Adobe Creative Suite
5 4 (0.41%) MS Visio
6 3 (0.31%) Photoshop
7 1 (0.10%) Acrobat
Business Applications
1 3 (0.31%) Payment Gateway
1 3 (0.31%) SAP Business One
2 2 (0.20%) Dynamics CRM
2 2 (0.20%) Sage 1000
2 2 (0.20%) SAP Oil and Gas
2 2 (0.20%) thinkFolio
3 1 (0.10%) Dynamics NAV
3 1 (0.10%) Unit4 Business World
Cloud Services
1 147 (14.95%) Office 365
2 19 (1.93%) Microsoft Azure
3 10 (1.02%) Cloud Computing
4 9 (0.92%) SaaS
5 8 (0.81%) Amazon AWS
6 3 (0.31%) Mimecast
7 2 (0.20%) G Suite
8 1 (0.10%) Azure Active Directory
Communications & Networking
1 99 (10.07%) TCP/IP
2 88 (8.95%) Firewall
3 63 (6.41%) DNS
4 61 (6.21%) VPN
5 54 (5.49%) Internet
6 52 (5.29%) WAN
7 46 (4.68%) DHCP
8 45 (4.58%) LAN
9 38 (3.87%) VoIP
10 21 (2.14%) Remote Desktop
11 14 (1.42%) PBX
12 12 (1.22%) Skype
12 12 (1.22%) VLAN
13 10 (1.02%) Wireless
14 9 (0.92%) ADSL
15 8 (0.81%) Intranet
16 7 (0.71%) Network Security
17 6 (0.61%) Broadband
17 6 (0.61%) FTP
17 6 (0.61%) SSL
Database & Business Intelligence
1 25 (2.54%) SQL Server
2 20 (2.03%) MySQL
3 8 (0.81%) Crystal Reports
4 6 (0.61%) Data Warehouse
4 6 (0.61%) Oracle Database
4 6 (0.61%) SQL Server Reporting Services
5 5 (0.51%) SQL Server 2005
6 4 (0.41%) MongoDB
6 4 (0.41%) MS Access
7 3 (0.31%) PostgreSQL
7 3 (0.31%) SQL Server Integration Services
8 2 (0.20%) BusinessObjects
8 2 (0.20%) Relational Database
8 2 (0.20%) SQL Server 2008
9 1 (0.10%) DB2
9 1 (0.10%) Electronic Patient Records
9 1 (0.10%) FileMaker
9 1 (0.10%) Informix
9 1 (0.10%) SQL Server 2012
Development Applications
1 6 (0.61%) JIRA
2 1 (0.10%) Eclipse
General
1 101 (10.27%) Finance
2 35 (3.56%) Law
3 30 (3.05%) Retail
3 30 (3.05%) Telecoms
4 24 (2.44%) French Language
4 24 (2.44%) Legal
5 22 (2.24%) Banking
5 22 (2.24%) German Language
6 15 (1.53%) Marketing
7 12 (1.22%) Advertising
7 12 (1.22%) Manufacturing
7 12 (1.22%) Polish Language
8 11 (1.12%) Billing
8 11 (1.12%) Italian Language
8 11 (1.12%) Spanish Language
9 8 (0.81%) Dutch Language
10 7 (0.71%) Portuguese Language
10 7 (0.71%) Turkish Language
11 5 (0.51%) Back Office
11 5 (0.51%) Financial Institution
Libraries, Frameworks & Software Standards
1 8 (0.81%) CSS
1 8 (0.81%) HTML
2 6 (0.61%) Web Services
3 5 (0.51%) .NET
4 2 (0.20%) Apache Flex
4 2 (0.20%) COM
4 2 (0.20%) ebXML
4 2 (0.20%) WAP
5 1 (0.10%) J2EE
5 1 (0.10%) LAMP
5 1 (0.10%) XML
Miscellaneous
1 79 (8.04%) Analytical Skills
2 37 (3.76%) Blackberry
2 37 (3.76%) Driving Licence
3 29 (2.95%) iPad
4 20 (2.03%) iPhone
5 17 (1.73%) CMDB
6 16 (1.63%) Computer Science
6 16 (1.63%) Management Information System
7 12 (1.22%) N-Tier
8 11 (1.12%) Data Centre
8 11 (1.12%) EPoS
9 10 (1.02%) Smartphone
10 8 (0.81%) Video Conferencing
11 7 (0.71%) Linux Command Line
12 4 (0.41%) User Experience
12 4 (0.41%) Virtual Team
12 4 (0.41%) Wiki
13 3 (0.31%) AS400
13 3 (0.31%) Life Science
13 3 (0.31%) NHS
Operating Systems
1 613 (62.36%) Windows
2 226 (22.99%) Windows 7
3 190 (19.33%) Windows Server
4 105 (10.68%) Windows 8
5 102 (10.38%) Windows XP
6 94 (9.56%) Windows 10
7 75 (7.63%) Windows Server 2008
8 48 (4.88%) Windows Server 2012
9 47 (4.78%) Linux
10 34 (3.46%) Windows Server 2003
11 29 (2.95%) Mac OS
11 29 (2.95%) Mac OS X
12 19 (1.93%) Android
12 19 (1.93%) Apple iOS
13 15 (1.53%) Unix
14 11 (1.12%) Windows Vista
15 3 (0.31%) Windows Phone
16 2 (0.20%) Solaris
16 2 (0.20%) Windows 2000 Server
17 1 (0.10%) Windows 2000
Processes & Methodologies
1 223 (22.69%) ITIL
2 52 (5.29%) Service Management
3 39 (3.97%) Service Delivery
4 33 (3.36%) Incident Management
4 33 (3.36%) Time Management
5 21 (2.14%) ITSM
6 20 (2.03%) Root Cause Analysis
7 17 (1.73%) Kalman Filter
7 17 (1.73%) Statistics
8 16 (1.63%) E-Commerce
9 15 (1.53%) Mobile Device Management
10 14 (1.42%) Configuration Management
10 14 (1.42%) CRM
10 14 (1.42%) ERP
11 13 (1.32%) Continuous Improvement
11 13 (1.32%) Service Desk Management
12 11 (1.12%) Mentoring
13 10 (1.02%) Knowledge Management
13 10 (1.02%) Project Management
13 10 (1.02%) Web Filtering
Programming Languages
1 80 (8.14%) SQL
2 18 (1.83%) C
3 11 (1.12%) PowerShell
4 4 (0.41%) Bash Shell
5 3 (0.31%) C#
5 3 (0.31%) JavaScript
5 3 (0.31%) T-SQL
5 3 (0.31%) Uniface
5 3 (0.31%) VBA
5 3 (0.31%) VBScript
6 2 (0.20%) Java
7 1 (0.10%) C++
7 1 (0.10%) PL/SQL
Qualifications
1 56 (5.70%) Microsoft Certification
2 43 (4.37%) Degree
3 30 (3.05%) MCP
4 29 (2.95%) Cisco Certification
4 29 (2.95%) ITIL Certification
5 28 (2.85%) CCNA
6 24 (2.44%) MCSE
7 23 (2.34%) MCSA
7 23 (2.34%) SC Cleared
7 23 (2.34%) Security Cleared
8 21 (2.14%) A+ Certification
9 12 (1.22%) CCNP
10 10 (1.02%) CCENT
11 9 (0.92%) Computer Science Degree
11 9 (0.92%) Network+ Certification
12 8 (0.81%) MCITP
13 7 (0.71%) CCIE
14 6 (0.61%) HND
15 5 (0.51%) Citrix Certification
15 5 (0.51%) MCDST
Quality Assurance & Compliance
1 188 (19.13%) SLA
2 8 (0.81%) QA
3 3 (0.31%) ISO/IEC 20000
4 1 (0.10%) Data Quality
System Software
1 485 (49.34%) Active Directory
2 72 (7.32%) VMware Infrastructure
3 25 (2.54%) Hyper-V
4 12 (1.22%) VMware Workstation
5 10 (1.02%) Virtual Machines
5 10 (1.02%) XenApp
6 8 (0.81%) Terminal Server
7 6 (0.61%) Virtual Desktop
8 5 (0.51%) Terminal Services
9 4 (0.41%) Microsoft Virtual Server
10 3 (0.31%) VirtualBox
10 3 (0.31%) VMware ESXi
11 2 (0.20%) Citrix Presentation Server
12 1 (0.10%) Virtual Servers
12 1 (0.10%) VMware Server
12 1 (0.10%) vSphere
12 1 (0.10%) XenDesktop
Systems Management
1 29 (2.95%) SCCM
2 5 (0.51%) Backup Exec
3 3 (0.31%) Systems Management Server (SMS)
4 2 (0.20%) WSUS
5 1 (0.10%) Cisco CUCM
5 1 (0.10%) Jamf Pro
5 1 (0.10%) MAILsweeper
5 1 (0.10%) Microsoft Data Protection Manager
5 1 (0.10%) SCOM
Vendors
1 405 (41.20%) Microsoft
2 121 (12.31%) Citrix
3 107 (10.89%) VMware
4 66 (6.71%) Cisco
5 58 (5.90%) Apple
6 27 (2.75%) Bomgar
7 22 (2.24%) Adobe
8 20 (2.03%) HP
8 20 (2.03%) Veeam
9 17 (1.73%) iManage
9 17 (1.73%) Symantec
10 15 (1.53%) Oracle
11 13 (1.32%) Dell
11 13 (1.32%) Remedy
12 10 (1.02%) ServiceNow
13 9 (0.92%) Salesforce.com
13 9 (0.92%) WatchGuard
14 8 (0.81%) SAP
15 7 (0.71%) Bloomberg
15 7 (0.71%) Sage
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £25000 per annum + Plus Benefits
Posted: Yesterday
London
IT Retail People Ltd
Salary: Up to £25,000 per annum Excellent career progression opportunity and g
Posted: Yesterday
Cardiff, South Glamorgan
IntaPeople
Salary: £18000 - £19000 per annum
Posted: 2 days ago
Bournemouth, Dorset
Bluetownonline
Salary: £18000 - £20000 per annum + Bonus + Benefits
Posted: Yesterday
Lincoln, Lincolnshire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: Yesterday
Reading, Berkshire
TLP Consultancy Ltd.
Salary: £22000 - £23000 per annum
Posted: 2 days ago
London
Ashdown IT
Salary: £17000 - £18000 per annum
Posted: 2 days ago
Sheffield, South Yorkshire
Greywood Associates Limited
Salary: £19000 - £25000 per annum + bens
Posted: 2 days ago
Cheadle, Cheshire
Jagger Talent
Salary: From £17,000 to £20,000 per annum + Parking + Pension + Overtime
Posted: 2 days ago
Croydon, Surrey
ReThink Recruitment
Salary: £20000.00 per annum
Posted: Yesterday
Sandhurst, Berkshire
Clearwater People Solutions
Salary: £25000 Per Annum
Posted: 3 days ago
London
Roc Search
Salary: £20000 - £23000 per annum
Posted: 2 days ago
Sittingbourne, Kent
Bluetownonline
Salary: £22000 per annum
Posted: Yesterday
Leatherhead, Surrey
Ashdown IT
Salary: £19000 per annum
Posted: 3 days ago
Manchester, Lancashire
Itecco
Salary: £17000 - £19000 per annum + CERTIFICATIONS PAID FOR
Posted: 2 days ago
Corsham, Wiltshire
Global Technology Solutions Ltd
Salary: £17000 - £20000 per annum
Posted: Yesterday
Castleford, West Yorkshire
Searchability
Salary: £14000 - £16000 per annum
Posted: 3 days ago
London
Information Technology Services
Salary: £22k - 30k per year
Posted: 5 days ago
East Riding
Head Resourcing
Salary: £22000 per annum
Posted: 4 days ago
Reading, Berkshire
Capita Resourcing - IT Resourcing
Salary: £18000.00 - £22500.00 per annum + Pension & Benefits
Posted: 3 days ago
Watford, Hertfordshire
Senitor Associates
Posted: 4 days ago
Swansea, West Glamorgan
Vantage Recruitment Solutions Ltd
Salary: Up to £25,000 per annum
Posted: 3 days ago
Reading, Berkshire
Polar Recruitment
Salary: £20000 - £22000 per annum + Pension, Healthcare
Posted: 4 days ago
North West
Avecto Limited
Posted: 4 days ago
West London
Senitor Associates
Salary: £33000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: 5 days ago
Halesowen, West Midlands (County)
In touch games
Salary: £23000 - £25000 Per Annum + benefits (inc flexible working hrs)
Posted: 4 days ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 5 days ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000 - £19000 per annum + Bens + 5K shift
Posted: 5 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum + Bonus + Benefits + Training
Posted: 6 days ago