Period
to 22 September 2019

The median annual salary for a 1st Line Support was £22,000 in advertised job vacancies during the 6 months to 22 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
22 Sep 2019
Same period 2018 Same period 2017
Rank 473 488 527
Rank change year-on-year +15 +39 -65
Permanent jobs requiring a 1st Line Support 854 985 927
As % of all permanent IT jobs advertised in the UK 0.61% 0.59% 0.52%
As % of the Job Titles category 0.64% 0.62% 0.55%
Number of salaries quoted 793 888 816
UK median annual salary £22,000 £22,000 £21,500
Median salary % change year-on-year - +2.33% -2.27%
10th Percentile £18,500 £17,750 £17,750
90th Percentile £28,750 £27,500 £27,500
UK excluding London median annual salary £21,000 £21,000 £21,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 133,226 159,922 169,652
% of permanent IT jobs with a recognized job title 95.77% 96.04% 96.01%
Number of salaries quoted 106,023 128,869 136,019
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support over the 6 months to 22 September 2019.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 22 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 816 £22,000 +0.23% 215
UK excluding London +19 614 £21,000 - 198
London +76 219 £25,000 +4.17% 26
South East -8 187 £21,000 -4.55% 74
North of England -5 184 £21,000 +7.69% 38
Yorkshire +35 109 £20,500 +3.80% 11
South West +15 84 £21,250 +6.25% 24
Midlands +5 81 £21,000 - 28
North West -33 72 £22,000 +12.82% 23
East of England +49 61 £23,000 +2.22% 25
West Midlands +14 45 £21,500 - 13
East Midlands +20 36 £19,625 +3.29% 15
Scotland +21 9 £18,000 - 2
Wales 0 6 £21,283 -3.26% 6
North East +22 3 £19,000 -7.32% 4
Channel Islands - 2 £19,000 -

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 September 2019, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 481 (56.32%) Windows
2 398 (46.60%) Active Directory
3 360 (42.15%) Microsoft
4 250 (29.27%) Office 365
5 226 (26.46%) Microsoft Office
6 162 (18.97%) Windows 7
7 150 (17.56%) ITIL
8 144 (16.86%) Windows 10
9 139 (16.28%) Problem-Solving
10 115 (13.47%) Windows Server
11 114 (13.35%) Citrix
12 112 (13.11%) VMware
13 98 (11.48%) Cisco
14 97 (11.36%) VoIP
15 94 (11.01%) VMware Infrastructure
16 93 (10.89%) Firewall
17 90 (10.54%) SLA
18 84 (9.84%) Microsoft Certification
19 83 (9.72%) MS Exchange
20 82 (9.60%) Cisco Certification
21 80 (9.37%) CCNA
21 80 (9.37%) Wireless
22 71 (8.31%) Broadband
23 70 (8.20%) Finance
23 70 (8.20%) MCITP
23 70 (8.20%) Data Centre
24 68 (7.96%) Meraki
25 67 (7.85%) Polycom
26 65 (7.61%) MCSE
27 63 (7.38%) ISO 9001

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (9.72%) MS Exchange
2 19 (2.22%) SharePoint
3 16 (1.87%) Exchange Server 2010
3 16 (1.87%) Exchange Server 2013
4 15 (1.76%) Skype for Business
5 13 (1.52%) IBM Notes
6 12 (1.41%) Exchange Server 2007
7 4 (0.47%) IIS
8 2 (0.23%) Apache
8 2 (0.23%) JBoss
8 2 (0.23%) Jetty
8 2 (0.23%) nginx
8 2 (0.23%) Tomcat
Applications
1 226 (26.46%) Microsoft Office
2 48 (5.62%) Microsoft Excel
3 21 (2.46%) Microsoft PowerPoint
4 3 (0.35%) MS Visio
5 1 (0.12%) AutoCAD
5 1 (0.12%) CATIA
5 1 (0.12%) Spreadsheet
Business Applications
1 2 (0.23%) Sage 200
1 2 (0.23%) SAP Business One
2 1 (0.12%) Cognos TM1
2 1 (0.12%) ENOVIA
2 1 (0.12%) iTrent
2 1 (0.12%) Shopify
Cloud Services
1 250 (29.27%) Office 365
2 27 (3.16%) Azure
3 11 (1.29%) Mimecast
4 10 (1.17%) G Suite
5 4 (0.47%) OneDrive
6 2 (0.23%) AWS
6 2 (0.23%) Power Platform
7 1 (0.12%) Amazon S3
7 1 (0.12%) Cloud Computing
7 1 (0.12%) Dropbox
7 1 (0.12%) Google Docs
7 1 (0.12%) SaaS
Communications & Networking
1 97 (11.36%) VoIP
2 93 (10.89%) Firewall
3 80 (9.37%) Wireless
4 71 (8.31%) Broadband
5 62 (7.26%) 3G
5 62 (7.26%) ADSL
6 61 (7.14%) DNS
7 50 (5.85%) DHCP
7 50 (5.85%) TCP/IP
7 50 (5.85%) WAN
8 49 (5.74%) LAN
9 18 (2.11%) Skype
9 18 (2.11%) VPN
10 13 (1.52%) Internet
11 10 (1.17%) VLAN
12 7 (0.82%) Remote Desktop
13 5 (0.59%) SMTP
14 4 (0.47%) BGP
14 4 (0.47%) MPLS
14 4 (0.47%) Network Security
Database & Business Intelligence
1 19 (2.22%) SQL Server
2 5 (0.59%) SQL Server 2008
3 4 (0.47%) SQL Server 2016
4 2 (0.23%) Power BI
4 2 (0.23%) SQL Server 2005
4 2 (0.23%) SQL Server 2012
5 1 (0.12%) FileMaker
5 1 (0.12%) MS Access
5 1 (0.12%) MySQL
Development Applications
1 12 (1.41%) JIRA
2 2 (0.23%) Git (software)
2 2 (0.23%) GitLab
2 2 (0.23%) Jenkins
2 2 (0.23%) Vagrant
3 1 (0.12%) Eclipse
3 1 (0.12%) Hudson
General
1 70 (8.20%) Finance
2 33 (3.86%) Law
3 30 (3.51%) Retail
4 28 (3.28%) Telecoms
5 23 (2.69%) Legal
6 14 (1.64%) Banking
7 11 (1.29%) Automotive
8 10 (1.17%) Dutch Language
8 10 (1.17%) German Language
8 10 (1.17%) Public Sector
9 9 (1.05%) Electronics
10 8 (0.94%) Italian Language
11 7 (0.82%) Marketing
12 6 (0.70%) Advertising
12 6 (0.70%) Cantonese Language
12 6 (0.70%) Mandarin Language
12 6 (0.70%) Manufacturing
13 4 (0.47%) Aerospace
14 3 (0.35%) French Language
14 3 (0.35%) Housing Association
Libraries, Frameworks & Software Standards
1 3 (0.35%) HTML
1 3 (0.35%) Web Services
2 2 (0.23%) ActiveMQ
2 2 (0.23%) COM
2 2 (0.23%) RabbitMQ
3 1 (0.12%) X-Windows
Miscellaneous
1 70 (8.20%) Data Centre
2 43 (5.04%) Analytical Skills
3 23 (2.69%) iPhone
3 23 (2.69%) Self-Motivation
4 14 (1.64%) Video Conferencing
5 13 (1.52%) Driving Licence
6 11 (1.29%) Management Information System
7 8 (0.94%) Greenfield Project
8 6 (0.70%) EPoS
9 5 (0.59%) NHS
9 5 (0.59%) User Experience
9 5 (0.59%) Wiki
9 5 (0.59%) Xbox
10 4 (0.47%) Replication
11 3 (0.35%) Fat Client
11 3 (0.35%) Hedge funds
11 3 (0.35%) Thin Client
12 2 (0.23%) Blackberry
12 2 (0.23%) iPad
12 2 (0.23%) Mobile App
Operating Systems
1 481 (56.32%) Windows
2 162 (18.97%) Windows 7
3 144 (16.86%) Windows 10
4 115 (13.47%) Windows Server
5 35 (4.10%) Windows Server 2008
5 35 (4.10%) Windows Server 2012
6 29 (3.40%) Android
7 24 (2.81%) Mac OS X
8 23 (2.69%) Linux
8 23 (2.69%) Mac OS
8 23 (2.69%) Windows 8
9 14 (1.64%) Windows XP
10 12 (1.41%) Unix
11 11 (1.29%) Apple iOS
12 7 (0.82%) Windows Vista
13 1 (0.12%) Ubuntu
13 1 (0.12%) Windows 2000
13 1 (0.12%) Windows Server 2003
Processes & Methodologies
1 150 (17.56%) ITIL
2 139 (16.28%) Problem-Solving
3 62 (7.26%) Supplier Management
4 43 (5.04%) Service Management
5 40 (4.68%) Time Management
6 39 (4.57%) ITSM
7 31 (3.63%) Asset Management
8 28 (3.28%) Incident Management
9 25 (2.93%) Service Delivery
10 24 (2.81%) Proactive Monitoring
11 17 (1.99%) Fintech
12 12 (1.41%) Active Listening
12 12 (1.41%) Computer Science
13 11 (1.29%) B2B
13 11 (1.29%) Document Management
13 11 (1.29%) Line Management
13 11 (1.29%) Project Management
13 11 (1.29%) Root Cause Analysis
14 10 (1.17%) Mobile Device Management
14 10 (1.17%) Stakeholder Management
Programming Languages
1 56 (6.56%) SQL
2 11 (1.29%) PowerShell
3 8 (0.94%) C#
4 5 (0.59%) C
4 5 (0.59%) VB
5 2 (0.23%) Perl
5 2 (0.23%) T-SQL
Qualifications
1 84 (9.84%) Microsoft Certification
2 82 (9.60%) Cisco Certification
3 80 (9.37%) CCNA
4 70 (8.20%) MCITP
5 65 (7.61%) MCSE
6 62 (7.26%) VMware Certified Professional (VCP)
7 51 (5.97%) Degree
8 38 (4.45%) A+ Certification
9 17 (1.99%) MCP
10 11 (1.29%) ITIL Certification
11 10 (1.17%) Security Cleared
12 9 (1.05%) DBS Check
13 8 (0.94%) MCTS
14 7 (0.82%) CCENT
14 7 (0.82%) SC Cleared
15 6 (0.70%) DV Cleared
16 4 (0.47%) CCNP
16 4 (0.47%) JNCIS
17 3 (0.35%) JNCIP
17 3 (0.35%) MCSA
Quality Assurance & Compliance
1 90 (10.54%) SLA
2 63 (7.38%) ISO 9001
2 63 (7.38%) ISO/IEC 27001
3 3 (0.35%) QA
4 1 (0.12%) PCI DSS
System Software
1 398 (46.60%) Active Directory
2 94 (11.01%) VMware Infrastructure
3 12 (1.41%) Hyper-V
4 5 (0.59%) VMware ESXi
5 4 (0.47%) XenApp
6 3 (0.35%) Terminal Server
6 3 (0.35%) Virtual Desktop
6 3 (0.35%) XenDesktop
7 2 (0.23%) Docker
7 2 (0.23%) KVM
7 2 (0.23%) VMware Workstation
8 1 (0.12%) BitLocker
8 1 (0.12%) UAG
8 1 (0.12%) Virtual Servers
8 1 (0.12%) vSphere
Systems Management
1 26 (3.04%) SCCM
2 7 (0.82%) WSUS
3 6 (0.70%) Backup Exec
4 3 (0.35%) SCOM
4 3 (0.35%) vCenter Server
5 2 (0.23%) Consul
5 2 (0.23%) Kubernetes
5 2 (0.23%) Packer
5 2 (0.23%) Terraform
6 1 (0.12%) AirWatch
6 1 (0.12%) Cisco CUCM
6 1 (0.12%) Microsoft Intune
6 1 (0.12%) Norton AntiVirus
6 1 (0.12%) PaperCut
Vendors
1 360 (42.15%) Microsoft
2 114 (13.35%) Citrix
3 112 (13.11%) VMware
4 98 (11.48%) Cisco
5 68 (7.96%) Meraki
6 67 (7.85%) Polycom
7 62 (7.26%) Aruba
8 29 (3.40%) Apple
9 13 (1.52%) Lotus
10 11 (1.29%) HP
10 11 (1.29%) iManage
10 11 (1.29%) ServiceNow
11 8 (0.94%) Google
12 7 (0.82%) Borland
12 7 (0.82%) Ivanti
12 7 (0.82%) SAP
12 7 (0.82%) Veeam
13 6 (0.70%) Progress
14 5 (0.59%) SolarWinds
14 5 (0.59%) Sophos