Period
to 22 September 2020

The median annual salary for a 1st Line Support was £22,500 in advertised job vacancies during the 6 months to 22 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
22 Sep 2020
Same period 2019 Same period 2018
Rank 585 475 489
Rank change year-on-year -110 +14 +41
Permanent jobs requiring a 1st Line Support 122 854 985
As % of all permanent jobs advertised in the UK 0.24% 0.61% 0.59%
As % of the Job Titles category 0.26% 0.64% 0.62%
Number of salaries quoted 118 802 890
Median annual salary £22,500 £22,000 £22,000
Median salary % change year-on-year +2.27% - +2.33%
10th Percentile £18,500 £18,500 £17,750
90th Percentile £35,000 £28,750 £27,500
UK excluding London median annual salary £21,500 £21,000 £21,000
% change year-on-year +2.38% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 47,223 133,225 159,921
% of permanent IT jobs with a recognized job title 94.82% 95.77% 96.04%
Number of salaries quoted 38,574 106,021 128,866
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

Salary distribution for jobs citing 1st Line Support over the 6 months to 22 September 2020.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 22 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -89 111 £22,500 +2.27% 55
UK excluding London -49 95 £21,500 +2.38% 53
London +62 27 £30,000 +20.00% 6
South East +54 25 £21,500 +2.38% 21
North of England +46 25 £19,000 -9.52% 11
North West +76 17 £19,000 -13.64% 5
South West +71 15 £23,750 +11.76% 4
East of England +89 14 £20,000 -13.04% 5
Wales +47 7 £23,750 +11.59% 2
Work from Home +53 6 £22,500 +18.42% 2
North East +31 6 £19,000 - 3
Midlands +76 5 £21,000 - 8
Scotland +101 4 £20,500 +13.89% 2
East Midlands +62 3 £21,000 +6.33% 5
West Midlands +62 2 £20,500 -4.65% 3
Yorkshire +32 2 £20,250 -1.22% 3

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 September 2020, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 75 (61.48%) Windows
2 61 (50.00%) Microsoft
3 58 (47.54%) Active Directory
4 53 (43.44%) Office 365
5 28 (22.95%) Windows 10
5 28 (22.95%) Microsoft Office
6 26 (21.31%) ITIL
7 24 (19.67%) Finance
8 21 (17.21%) Windows Server
9 18 (14.75%) Problem-Solving
10 16 (13.11%) MS Exchange
11 15 (12.30%) SLA
12 13 (10.66%) DHCP
12 13 (10.66%) DNS
13 12 (9.84%) Telecoms
14 11 (9.02%) VMware
14 11 (9.02%) Citrix
15 10 (8.20%) Azure
15 10 (8.20%) SC Cleared
15 10 (8.20%) Security Cleared
16 9 (7.38%) Degree
16 9 (7.38%) Microsoft Excel
17 8 (6.56%) VoIP
17 8 (6.56%) Microsoft Certification
17 8 (6.56%) Firewall
17 8 (6.56%) Windows 7
18 7 (5.74%) Public Sector
18 7 (5.74%) Windows Server 2016
18 7 (5.74%) Electronics
18 7 (5.74%) Manufacturing

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (13.11%) MS Exchange
2 4 (3.28%) SharePoint
2 4 (3.28%) Skype for Business
3 1 (0.82%) Confluence
3 1 (0.82%) Exchange Server 2010
3 1 (0.82%) Exchange Server 2013
Applications
1 28 (22.95%) Microsoft Office
2 9 (7.38%) Microsoft Excel
3 5 (4.10%) Microsoft PowerPoint
Business Applications
1 1 (0.82%) Sage 1000
Cloud Services
1 53 (43.44%) Office 365
2 10 (8.20%) Azure
3 6 (4.92%) AWS
4 4 (3.28%) GCP
5 2 (1.64%) Cloud Computing
5 2 (1.64%) SaaS
Communications & Networking
1 13 (10.66%) DHCP
1 13 (10.66%) DNS
2 8 (6.56%) Firewall
2 8 (6.56%) VoIP
3 6 (4.92%) TCP/IP
4 5 (4.10%) Wi-Fi
5 4 (3.28%) Internet
5 4 (3.28%) Remote Desktop
5 4 (3.28%) Skype
6 3 (2.46%) LAN
6 3 (2.46%) VPN
6 3 (2.46%) WAN
7 2 (1.64%) PBX
7 2 (1.64%) PSTN
7 2 (1.64%) RTP
7 2 (1.64%) Wireless
8 1 (0.82%) Cisco IOS
8 1 (0.82%) SS7
8 1 (0.82%) SSL
8 1 (0.82%) VLAN
Database & Business Intelligence
1 3 (2.46%) SQL Server
2 1 (0.82%) SQL Server 2005
Development Applications
1 1 (0.82%) JIRA
General
1 24 (19.67%) Finance
2 12 (9.84%) Telecoms
3 7 (5.74%) Electronics
3 7 (5.74%) Manufacturing
3 7 (5.74%) Marketing
3 7 (5.74%) Public Sector
4 6 (4.92%) Law
5 3 (2.46%) Legal
6 2 (1.64%) German Language
6 2 (1.64%) Pharmaceutical
6 2 (1.64%) Retail
7 1 (0.82%) French Language
7 1 (0.82%) Front Office
7 1 (0.82%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (2.46%) Web Services
2 2 (1.64%) WebRTC
3 1 (0.82%) .NET
3 1 (0.82%) FIX Protocol
Miscellaneous
1 6 (4.92%) Driving Licence
2 5 (4.10%) Blog
2 5 (4.10%) Management Information System
2 5 (4.10%) User Experience
3 4 (3.28%) Analytical Skills
3 4 (3.28%) Self-Motivation
4 3 (2.46%) Data Centre
5 2 (1.64%) Smartphone
6 1 (0.82%) Biotechnology
6 1 (0.82%) Blackberry
6 1 (0.82%) Fixed Income
6 1 (0.82%) FMCG
6 1 (0.82%) Foreign Exchange (FX)
6 1 (0.82%) Mobile Payment
6 1 (0.82%) Video Conferencing
Operating Systems
1 75 (61.48%) Windows
2 28 (22.95%) Windows 10
3 21 (17.21%) Windows Server
4 8 (6.56%) Windows 7
5 7 (5.74%) Windows Server 2016
6 6 (4.92%) Windows Server 2012
7 5 (4.10%) Linux
8 4 (3.28%) Windows 8
9 2 (1.64%) Windows Server 2008
10 1 (0.82%) Android
10 1 (0.82%) Apple iOS
10 1 (0.82%) Mac OS
10 1 (0.82%) Mac OS X
10 1 (0.82%) Unix
10 1 (0.82%) Windows Server 2019
10 1 (0.82%) Windows XP
Processes & Methodologies
1 26 (21.31%) ITIL
2 18 (14.75%) Problem-Solving
3 7 (5.74%) Business Intelligence
3 7 (5.74%) Digital Marketing
3 7 (5.74%) Programme Management
3 7 (5.74%) Service Delivery
4 4 (3.28%) Incident Management
4 4 (3.28%) Root Cause Analysis
5 3 (2.46%) Agile Software Development
5 3 (2.46%) CRM
5 3 (2.46%) DevOps
5 3 (2.46%) Mentoring
6 2 (1.64%) B2B
6 2 (1.64%) Change Management
6 2 (1.64%) Computer Science
6 2 (1.64%) ETL
6 2 (1.64%) Information Security
6 2 (1.64%) Information Security Management
6 2 (1.64%) Mathematics
6 2 (1.64%) Security Management
Programming Languages
1 6 (4.92%) SQL
2 4 (3.28%) C
3 1 (0.82%) PowerShell
Qualifications
1 10 (8.20%) SC Cleared
1 10 (8.20%) Security Cleared
2 9 (7.38%) Degree
3 8 (6.56%) Microsoft Certification
4 4 (3.28%) MCSE
5 3 (2.46%) ITIL Certification
6 2 (1.64%) A+ Certification
7 1 (0.82%) BPSS Clearance
7 1 (0.82%) CCNA
7 1 (0.82%) CCSA
7 1 (0.82%) Cisco Certification
Quality Assurance & Compliance
1 15 (12.30%) SLA
2 3 (2.46%) QA
3 1 (0.82%) GDPR
System Software
1 58 (47.54%) Active Directory
2 5 (4.10%) VMware Infrastructure
3 3 (2.46%) XenApp
4 2 (1.64%) vSphere
5 1 (0.82%) Citrix Hypervisor
5 1 (0.82%) Hyper-V
5 1 (0.82%) XenDesktop
Systems Management
1 5 (4.10%) WSUS
2 1 (0.82%) Cisco CUCM
2 1 (0.82%) Microsoft Intune
2 1 (0.82%) SCCM
Vendors
1 61 (50.00%) Microsoft
2 11 (9.02%) Citrix
2 11 (9.02%) VMware
3 7 (5.74%) SAP
4 6 (4.92%) Sophos
5 5 (4.10%) ServiceNow
6 3 (2.46%) Cisco
6 3 (2.46%) Google
6 3 (2.46%) IBM
7 2 (1.64%) HP
7 2 (1.64%) iManage
7 2 (1.64%) Meraki
7 2 (1.64%) Remedy
8 1 (0.82%) Aderant
8 1 (0.82%) Dell
8 1 (0.82%) Intapp
8 1 (0.82%) McAfee
8 1 (0.82%) Sage
8 1 (0.82%) SolarWinds
8 1 (0.82%) Veeam