1st Line Support Jobs

First Line Support
UK

The median First Line Support salary in the UK is £26,000 per year, according to job vacancies posted during the 6 months leading to 19 February 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 Feb 2025
Same period 2024 Same period 2023
Rank 545 429 566
Rank change year-on-year -116 +137 +95
Permanent jobs requiring a 1st Line Support 192 449 531
As % of all permanent jobs advertised in the UK 0.32% 0.58% 0.48%
As % of the Job Titles category 0.35% 0.61% 0.51%
Number of salaries quoted 100 425 413
10th Percentile £22,450 £21,000 £21,250
25th Percentile £23,500 £22,500 £22,750
Median annual salary (50th Percentile) £26,000 £25,000 £25,000
Median % change year-on-year +4.00% - +8.70%
75th Percentile £28,750 £28,750 £28,000
90th Percentile £33,750 £32,500 £33,250
UK excluding London median annual salary £26,000 £24,500 £25,000
% change year-on-year +6.12% -2.00% +11.11%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 54,926 73,148 103,699
% of permanent jobs with a recognized job title 91.64% 94.96% 94.42%
Number of salaries quoted 26,346 55,204 65,516
10th Percentile £34,750 £28,500 £32,500
25th Percentile £45,000 £39,250 £45,000
Median annual salary (50th Percentile) £59,430 £55,000 £60,000
Median % change year-on-year +8.05% -8.33% -
75th Percentile £77,500 £73,750 £82,500
90th Percentile £97,500 £92,500 £100,000
UK excluding London median annual salary £54,793 £50,000 £52,500
% change year-on-year +9.59% -4.76% +5.00%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

Salary distribution for jobs citing 1st Line Support over the 6 months to 19 February 2025.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 19 February 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -77 171 £26,000 +6.12% 46
England -124 170 £26,000 +4.00% 48
Work from Home +55 65 £26,000 - 11
North of England +13 40 £26,500 +15.22% 11
East of England +9 38 £26,000 +4.00% 9
Midlands -34 33 £26,000 +4.00% 6
South East -47 30 £26,000 +4.00% 18
East Midlands +1 18 £26,000 +4.00% 5
London -4 18 £31,500 -3.08% 4
West Midlands -13 15 £28,000 +16.67% 1
North West -12 14 £25,375 +7.98% 8
North East +32 13 £27,500 +25.00% 3
Yorkshire +28 13 £25,250 +9.78% 1
South West +23 12 £26,000 +10.64% 3
Channel Islands - 7 £25,000 -
Isle of Man - 7 £25,000 -
Wales +37 4 - - 1
Scotland +31 2 £25,000 -9.09%

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 19 February 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 111 (57.81%) Social Skills
2 104 (54.17%) Windows
3 98 (51.04%) Microsoft 365
4 90 (46.88%) Microsoft
5 88 (45.83%) Customer Service
6 81 (42.19%) Active Directory
7 79 (41.15%) Problem-Solving
8 43 (22.40%) Microsoft Office
9 32 (16.67%) Analytical Skills
10 28 (14.58%) Windows 10
11 24 (12.50%) Windows Server
11 24 (12.50%) DNS
12 23 (11.98%) SLA
13 22 (11.46%) VPN
14 21 (10.94%) Microsoft Exchange
14 21 (10.94%) Organisational Skills
15 20 (10.42%) SharePoint
16 19 (9.90%) ITSM
16 19 (9.90%) Analytical Thinking
17 18 (9.38%) Azure
17 18 (9.38%) Firewall
18 14 (7.29%) Freshdesk
18 14 (7.29%) Entra ID
18 14 (7.29%) User Experience
19 13 (6.77%) Degree
19 13 (6.77%) Microsoft Certification
20 12 (6.25%) Law
21 11 (5.73%) Wireless
21 11 (5.73%) VMware
21 11 (5.73%) VMware Infrastructure

1st Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (10.94%) Microsoft Exchange
2 20 (10.42%) SharePoint
3 2 (1.04%) Exchange Server 2010
3 2 (1.04%) Exchange Server 2013
3 2 (1.04%) Office Communications Server
4 1 (0.52%) CMS
4 1 (0.52%) Joomla!
4 1 (0.52%) WordPress
Applications
1 43 (22.40%) Microsoft Office
2 9 (4.69%) Microsoft Excel
3 1 (0.52%) Spreadsheet
Business Applications
1 4 (2.08%) Dynamics NAV
Cloud Services
1 98 (51.04%) Microsoft 365
2 18 (9.38%) Azure
3 14 (7.29%) Entra ID
4 3 (1.56%) OneDrive
5 2 (1.04%) Google Workspace
6 1 (0.52%) Azure Stack
6 1 (0.52%) GitHub
6 1 (0.52%) Nutanix
6 1 (0.52%) Salesforce Service Cloud
Communications & Networking
1 24 (12.50%) DNS
2 22 (11.46%) VPN
3 18 (9.38%) Firewall
4 11 (5.73%) Wireless
5 10 (5.21%) Internet
5 10 (5.21%) TCP/IP
6 9 (4.69%) DHCP
7 6 (3.13%) Remote Desktop
8 4 (2.08%) LAN
8 4 (2.08%) VoIP
8 4 (2.08%) WAN
8 4 (2.08%) WebEx
8 4 (2.08%) Wi-Fi
9 3 (1.56%) Broadband
9 3 (1.56%) VLAN
10 1 (0.52%) Telnet
Database & Business Intelligence
1 8 (4.17%) SQL Server
2 1 (0.52%) Relational Database
Development Applications
1 2 (1.04%) Git
1 2 (1.04%) JIRA
General
1 111 (57.81%) Social Skills
2 32 (16.67%) Analytical Skills
3 21 (10.94%) Organisational Skills
4 12 (6.25%) Law
5 10 (5.21%) Legal
5 10 (5.21%) Telecoms
6 8 (4.17%) Inclusion and Diversity
7 7 (3.65%) Finance
8 5 (2.60%) Manufacturing
9 4 (2.08%) French Language
9 4 (2.08%) Marketing
9 4 (2.08%) Publishing
10 2 (1.04%) Advertising
10 2 (1.04%) Automotive
10 2 (1.04%) Games
10 2 (1.04%) Health Technology
10 2 (1.04%) Public Sector
10 2 (1.04%) Retail
10 2 (1.04%) Spanish Language
10 2 (1.04%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (2.08%) XMPP
2 1 (0.52%) AngularJS
2 1 (0.52%) Bootstrap
2 1 (0.52%) CSS
2 1 (0.52%) FIX Protocol
2 1 (0.52%) HTML
2 1 (0.52%) Nuxt
2 1 (0.52%) Sass
2 1 (0.52%) Vue
Miscellaneous
1 9 (4.69%) Driving Licence
2 8 (4.17%) Self-Motivation
3 3 (1.56%) Social Media
4 2 (1.04%) Client/Server
4 2 (1.04%) FMCG
4 2 (1.04%) Management Information System
4 2 (1.04%) NHS
4 2 (1.04%) Onboarding
4 2 (1.04%) Video Conferencing
5 1 (0.52%) CMDB
5 1 (0.52%) Cyber Security Posture
5 1 (0.52%) Fat Client
5 1 (0.52%) Handset
5 1 (0.52%) PlayStation
5 1 (0.52%) Reference Data
5 1 (0.52%) Security Posture
5 1 (0.52%) Thin Client
Operating Systems
1 104 (54.17%) Windows
2 28 (14.58%) Windows 10
3 24 (12.50%) Windows Server
4 7 (3.65%) Windows Server 2012
5 6 (3.13%) Windows Server 2008
5 6 (3.13%) Windows Server 2016
6 5 (2.60%) Windows 7
7 3 (1.56%) Linux
8 2 (1.04%) Windows Server 2019
9 1 (0.52%) Android
9 1 (0.52%) Unix
9 1 (0.52%) Windows Server 2003
Processes & Methodologies
1 88 (45.83%) Customer Service
2 79 (41.15%) Problem-Solving
3 19 (9.90%) Analytical Thinking
3 19 (9.90%) ITSM
4 14 (7.29%) User Experience
5 10 (5.21%) ITIL
6 8 (4.17%) Service Management
6 8 (4.17%) Time Management
7 7 (3.65%) Customer Experience
7 7 (3.65%) Service Delivery
8 6 (3.13%) Ticket Management
9 5 (2.60%) Change Management
9 5 (2.60%) Incident Management
9 5 (2.60%) Proactive Maintenance
9 5 (2.60%) Proactive Monitoring
9 5 (2.60%) Remote Monitoring and Management
10 4 (2.08%) Analytics
10 4 (2.08%) Data Analytics
10 4 (2.08%) Inventory Management
10 4 (2.08%) Server Management
Programming Languages
1 4 (2.08%) SQL
2 1 (0.52%) Bash
2 1 (0.52%) JavaScript
2 1 (0.52%) PHP
2 1 (0.52%) Python
Qualifications
1 13 (6.77%) Degree
1 13 (6.77%) Microsoft Certification
2 5 (2.60%) DBS Check
2 5 (2.60%) Security Cleared
3 4 (2.08%) DV Cleared
4 3 (1.56%) A+ Certification
5 1 (0.52%) CCNA
5 1 (0.52%) Cisco Certification
5 1 (0.52%) ITIL Foundation Certificate
5 1 (0.52%) SC Cleared
Quality Assurance & Compliance
1 23 (11.98%) SLA
2 1 (0.52%) Data Quality
System Software
1 81 (42.19%) Active Directory
2 11 (5.73%) VMware Infrastructure
3 9 (4.69%) Hyper-V
4 4 (2.08%) Terminal Services
4 4 (2.08%) Virtual Desktop
Systems Management
1 4 (2.08%) SCCM
2 2 (1.04%) Autotask
2 2 (1.04%) Microsoft Intune
3 1 (0.52%) Grafana
3 1 (0.52%) Jamf Pro
Vendors
1 90 (46.88%) Microsoft
2 14 (7.29%) Freshdesk
3 11 (5.73%) VMware
4 9 (4.69%) ServiceNow
5 5 (2.60%) Cisco
5 5 (2.60%) Citrix
6 4 (2.08%) Dell
6 4 (2.08%) Dell KACE
7 2 (1.04%) F5
7 2 (1.04%) Google
7 2 (1.04%) Salesforce
8 1 (0.52%) Acronis
8 1 (0.52%) Apple
8 1 (0.52%) Atlassian
8 1 (0.52%) Datto
8 1 (0.52%) DocuSign
8 1 (0.52%) iManage
8 1 (0.52%) Nexthink
8 1 (0.52%) Snow
8 1 (0.52%) Yardi