Period
to 3 July 2020

The median annual salary for a 1st Line Support was £22,500 in advertised job vacancies during the 6 months to 3 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
3 Jul 2020
Same period 2019 Same period 2018
Rank 580 511 561
Rank change year-on-year -69 +50 -57
Permanent jobs requiring a 1st Line Support 271 810 870
As % of all permanent jobs advertised in the UK 0.34% 0.55% 0.49%
As % of the Job Titles category 0.36% 0.58% 0.51%
Number of salaries quoted 237 743 800
Median annual salary £22,500 £21,500 £21,375
Median salary % change year-on-year +4.65% +0.58% -0.58%
10th Percentile £18,500 £18,000 £17,475
90th Percentile £28,750 £28,750 £28,300
UK excluding London median annual salary £22,000 £21,000 £20,500
% change year-on-year +4.76% +2.44% -2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 75,302 140,558 170,579
% of permanent IT jobs with a recognized job title 95.10% 95.90% 96.30%
Number of salaries quoted 60,547 112,146 138,553
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

Salary distribution for jobs citing 1st Line Support over the 6 months to 3 July 2020.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 3 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -69 245 £22,500 +2.27% 14
UK excluding London -39 208 £22,000 +4.76% 13
South East -3 65 £22,500 +4.65% 2
London +57 60 £26,000 +4.00% 1
North of England +8 41 £20,000 -2.44% 1
South West +61 39 £22,500 +7.14% 5
North West +81 25 £21,000 - 1
East of England +42 22 £23,500 +6.82% 2
Midlands +58 18 £21,000 +5.00% 3
Scotland +89 15 £21,500 +13.16%
West Midlands +47 10 £20,750 +5.06% 1
North East +32 9 £19,750 +14.49%
East Midlands +42 8 £21,000 +5.00% 2
Wales +21 8 £22,375 +11.88%
Yorkshire +17 7 £20,000 -2.44%

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 3 July 2020, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 157 (57.93%) Windows
2 124 (45.76%) Active Directory
3 111 (40.96%) Microsoft
4 86 (31.73%) Microsoft Office
5 77 (28.41%) Office 365
6 60 (22.14%) ITIL
7 52 (19.19%) Windows 10
8 47 (17.34%) SLA
9 34 (12.55%) Problem-Solving
10 33 (12.18%) Windows 7
11 27 (9.96%) Microsoft Excel
12 25 (9.23%) Citrix
12 25 (9.23%) Firewall
13 24 (8.86%) SQL
13 24 (8.86%) Windows Server
14 23 (8.49%) Degree
15 21 (7.75%) Finance
16 20 (7.38%) MS Exchange
17 19 (7.01%) DNS
18 17 (6.27%) Security Cleared
19 16 (5.90%) Agile Software Development
19 16 (5.90%) Service Management
20 15 (5.54%) LAN
20 15 (5.54%) Google
20 15 (5.54%) SC Cleared
21 14 (5.17%) SQL Server
21 14 (5.17%) VoIP
21 14 (5.17%) Manufacturing
22 13 (4.80%) Azure
22 13 (4.80%) Windows Server 2012

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (7.38%) MS Exchange
2 7 (2.58%) SharePoint
3 4 (1.48%) CMS
3 4 (1.48%) Exchange Server 2010
3 4 (1.48%) Skype for Business
3 4 (1.48%) WordPress
4 2 (0.74%) Exchange Server 2007
5 1 (0.37%) Exchange Server 2003
5 1 (0.37%) IIS
Applications
1 86 (31.73%) Microsoft Office
2 27 (9.96%) Microsoft Excel
3 7 (2.58%) Microsoft PowerPoint
Business Applications
1 2 (0.74%) assyst
2 1 (0.37%) Elite 3E
2 1 (0.37%) Exchequer
2 1 (0.37%) Line 50
2 1 (0.37%) Pegasus Opera
2 1 (0.37%) Remedy ITSM
2 1 (0.37%) Sage 200
Cloud Services
1 77 (28.41%) Office 365
2 13 (4.80%) Azure
3 8 (2.95%) AWS
4 5 (1.85%) GCP
5 4 (1.48%) Google Analytics
6 2 (0.74%) Cloud Computing
6 2 (0.74%) Mimecast
7 1 (0.37%) Adobe Creative Cloud
7 1 (0.37%) Data Lake Analytics
7 1 (0.37%) G Suite
7 1 (0.37%) OneDrive
7 1 (0.37%) Power Platform
7 1 (0.37%) SaaS
7 1 (0.37%) Slack
7 1 (0.37%) Yammer
Communications & Networking
1 25 (9.23%) Firewall
2 19 (7.01%) DNS
3 15 (5.54%) LAN
4 14 (5.17%) VoIP
5 10 (3.69%) DHCP
5 10 (3.69%) Remote Desktop
5 10 (3.69%) TCP/IP
5 10 (3.69%) Unified Communications
6 9 (3.32%) Wireless
7 8 (2.95%) Wi-Fi
8 7 (2.58%) VPN
8 7 (2.58%) WAN
9 6 (2.21%) Internet
10 5 (1.85%) FTP
10 5 (1.85%) SSL
10 5 (1.85%) Wireshark
11 4 (1.48%) PBX
11 4 (1.48%) PSTN
11 4 (1.48%) RTP
11 4 (1.48%) Skype
Database & Business Intelligence
1 14 (5.17%) SQL Server
2 5 (1.85%) PostgreSQL
3 3 (1.11%) Crystal Reports
4 1 (0.37%) Data Lake
4 1 (0.37%) Microsoft Analysis Services
4 1 (0.37%) Power BI
4 1 (0.37%) Relational Database
4 1 (0.37%) SQL Server 2008
4 1 (0.37%) SQL Server 2012
4 1 (0.37%) SQL Server Analysis Services
4 1 (0.37%) SQL Server Integration Services
4 1 (0.37%) SQL Server Reporting Services
Development Applications
1 2 (0.74%) JIRA
2 1 (0.37%) SQL Server Management Studio (SSMS)
2 1 (0.37%) Visual Studio
General
1 21 (7.75%) Finance
2 14 (5.17%) Manufacturing
3 12 (4.43%) Law
4 8 (2.95%) Telecoms
5 7 (2.58%) Public Sector
6 6 (2.21%) Retail
7 5 (1.85%) Polish Language
8 4 (1.48%) German Language
8 4 (1.48%) Legal
8 4 (1.48%) Spanish Language
9 2 (0.74%) Aerospace
9 2 (0.74%) French Language
9 2 (0.74%) Housing Association
10 1 (0.37%) Advertising
10 1 (0.37%) Front Office
10 1 (0.37%) Military
10 1 (0.37%) Pharmaceutical
10 1 (0.37%) Publishing
10 1 (0.37%) Social Housing
Libraries, Frameworks & Software Standards
1 7 (2.58%) CSS
1 7 (2.58%) HTML
2 5 (1.85%) Web Services
3 4 (1.48%) WebRTC
4 3 (1.11%) .NET
4 3 (1.11%) ASP.NET
5 1 (0.37%) FIX Protocol
Miscellaneous
1 10 (3.69%) Data Centre
2 9 (3.32%) Management Information System
3 8 (2.95%) Self-Motivation
4 6 (2.21%) Analytical Skills
5 5 (1.85%) Video Conferencing
6 3 (1.11%) Blackberry
6 3 (1.11%) FMCG
6 3 (1.11%) iPhone
6 3 (1.11%) Private Cloud
6 3 (1.11%) Smartphone
7 2 (0.74%) Device Driver
7 2 (0.74%) Driving Licence
8 1 (0.37%) Client/Server
8 1 (0.37%) Fixed Income
8 1 (0.37%) Foreign Exchange (FX)
8 1 (0.37%) Freedom of Information
8 1 (0.37%) Handset
8 1 (0.37%) Mobile App
8 1 (0.37%) Mobile Payment
8 1 (0.37%) PDA
Operating Systems
1 157 (57.93%) Windows
2 52 (19.19%) Windows 10
3 33 (12.18%) Windows 7
4 24 (8.86%) Windows Server
5 13 (4.80%) Windows Server 2012
6 11 (4.06%) Windows Server 2008
7 10 (3.69%) Linux
8 9 (3.32%) Unix
9 8 (2.95%) Windows 8
9 8 (2.95%) Windows Server 2016
9 8 (2.95%) Windows XP
10 7 (2.58%) Android
11 4 (1.48%) Windows Server 2003
12 3 (1.11%) Windows Server 2019
13 2 (0.74%) Apple iOS
13 2 (0.74%) Mac OS
13 2 (0.74%) Mac OS X
13 2 (0.74%) Windows Vista
Processes & Methodologies
1 60 (22.14%) ITIL
2 34 (12.55%) Problem-Solving
3 16 (5.90%) Agile Software Development
3 16 (5.90%) Service Management
4 12 (4.43%) Process Improvement
5 10 (3.69%) DevOps
6 9 (3.32%) Root Cause Analysis
6 9 (3.32%) Service Delivery
7 8 (2.95%) Analytics
7 8 (2.95%) Computer Science
7 8 (2.95%) Line Management
8 7 (2.58%) Incident Management
8 7 (2.58%) User Acceptance Testing
9 6 (2.21%) Commercial Awareness
9 6 (2.21%) CRM
9 6 (2.21%) ITSM
10 5 (1.85%) B2B
10 5 (1.85%) Cybersecurity
10 5 (1.85%) Multi-Factor Authentication
10 5 (1.85%) Two-Factor Authentication
Programming Languages
1 24 (8.86%) SQL
2 7 (2.58%) JavaScript
3 4 (1.48%) PHP
4 2 (0.74%) C
4 2 (0.74%) T-SQL
5 1 (0.37%) C#
5 1 (0.37%) PowerShell
5 1 (0.37%) U-SQL
Qualifications
1 23 (8.49%) Degree
2 17 (6.27%) Security Cleared
3 15 (5.54%) SC Cleared
4 10 (3.69%) Microsoft Certification
5 5 (1.85%) ITIL Certification
6 4 (1.48%) CCNA
6 4 (1.48%) Cisco Certification
7 3 (1.11%) A+ Certification
7 3 (1.11%) DBS Check
7 3 (1.11%) MCITP
7 3 (1.11%) MCSE
7 3 (1.11%) Server+ Certification
8 2 (0.74%) CCSA
8 2 (0.74%) MCP
8 2 (0.74%) MCT
8 2 (0.74%) Network+ Certification
9 1 (0.37%) HND
9 1 (0.37%) MCTS
Quality Assurance & Compliance
1 47 (17.34%) SLA
2 5 (1.85%) QA
System Software
1 124 (45.76%) Active Directory
2 6 (2.21%) VMware Infrastructure
3 5 (1.85%) Hyper-V
4 4 (1.48%) XenApp
5 3 (1.11%) Terminal Services
5 3 (1.11%) Virtual Machines
6 2 (0.74%) XenDesktop
7 1 (0.37%) Citrix Hypervisor
7 1 (0.37%) Terminal Server
7 1 (0.37%) VMware ESXi
7 1 (0.37%) vSphere
Systems Management
1 8 (2.95%) SCCM
2 6 (2.21%) WSUS
3 2 (0.74%) Jamf Pro
4 1 (0.37%) AirWatch
4 1 (0.37%) Cisco CUCM
4 1 (0.37%) Microsoft Intune
4 1 (0.37%) Norton AntiVirus
4 1 (0.37%) ServiceCenter
4 1 (0.37%) Single Sign-On
Vendors
1 111 (40.96%) Microsoft
2 25 (9.23%) Citrix
3 15 (5.54%) Google
4 12 (4.43%) VMware
5 10 (3.69%) Salesforce.com
6 9 (3.32%) ServiceNow
7 7 (2.58%) Cisco
8 6 (2.21%) Apple
8 6 (2.21%) Remedy
9 5 (1.85%) IBM
10 4 (1.48%) Dell
11 3 (1.11%) Adobe
11 3 (1.11%) HP
12 2 (0.74%) Avaya
12 2 (0.74%) iManage
12 2 (0.74%) MobileIron
13 1 (0.37%) Canon
13 1 (0.37%) NETGEAR
13 1 (0.37%) Polycom
13 1 (0.37%) Xerox