Period
to 11 December 2019

The median annual salary for a 1st Line Support was £22,500 in advertised job vacancies during the 6 months to 11 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
11 Dec 2019
Same period 2018 Same period 2017
Rank 445 483 540
Rank change year-on-year +38 +57 -41
Permanent jobs requiring a 1st Line Support 849 965 921
As % of all permanent IT jobs advertised in the UK 0.64% 0.60% 0.51%
As % of the Job Titles category 0.67% 0.63% 0.53%
Number of salaries quoted 778 873 819
UK median annual salary £22,500 £22,000 £21,000
Median salary % change year-on-year +2.27% +4.76% -4.55%
10th Percentile £18,500 £18,000 £17,000
90th Percentile £30,000 £28,750 £27,500
UK excluding London median annual salary £21,000 £21,000 £20,000
% change year-on-year - +5.00% -4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 127,641 153,114 172,629
% of permanent IT jobs with a recognized job title 95.66% 95.87% 96.08%
Number of salaries quoted 102,290 122,906 138,893
UK median annual salary £50,000 £50,000 £48,750
Median salary % change year-on-year - +2.56% +2.63%
10th Percentile £28,500 £27,750 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support over the 6 months to 11 December 2019.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 11 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +36 821 £22,500 +2.27% 219
UK excluding London +16 605 £21,000 - 210
London +64 225 £25,500 +2.00% 20
South East -9 203 £21,000 -4.55% 65
North of England +4 153 £21,500 +7.50% 60
Midlands +52 95 £21,000 - 27
South West +24 92 £21,500 +7.50% 23
North West 0 77 £22,000 +10.00% 32
West Midlands +52 63 £21,000 -4.55% 11
Yorkshire +10 62 £21,000 +5.00% 17
East of England +51 50 £23,500 +6.82% 24
East Midlands +16 32 £19,500 -3.44% 16
North East +31 14 £21,000 -2.33% 11
Scotland +28 7 £18,000 - 4
Wales -3 5 £21,283 -3.26% 7

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 11 December 2019, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 514 (60.54%) Windows
2 367 (43.23%) Active Directory
3 349 (41.11%) Microsoft
4 280 (32.98%) Office 365
5 237 (27.92%) Microsoft Office
6 167 (19.67%) Windows 10
7 164 (19.32%) ITIL
8 151 (17.79%) Windows 7
9 132 (15.55%) Problem-Solving
10 121 (14.25%) SLA
11 93 (10.95%) SQL
12 92 (10.84%) Windows Server
13 83 (9.78%) DNS
14 82 (9.66%) MS Exchange
15 72 (8.48%) Finance
16 71 (8.36%) VMware
17 67 (7.89%) Microsoft Excel
18 66 (7.77%) DHCP
19 65 (7.66%) LAN
20 62 (7.30%) Citrix
21 56 (6.60%) WAN
22 54 (6.36%) VMware Infrastructure
23 51 (6.01%) Degree
23 51 (6.01%) TCP/IP
24 49 (5.77%) Cisco
24 49 (5.77%) Firewall
25 45 (5.30%) VoIP
26 42 (4.95%) Analytical Skills
27 41 (4.83%) Azure
27 41 (4.83%) Service Management

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (9.66%) MS Exchange
2 20 (2.36%) SharePoint
3 19 (2.24%) Exchange Server 2010
4 17 (2.00%) Exchange Server 2013
5 13 (1.53%) Exchange Server 2007
6 10 (1.18%) Skype for Business
7 9 (1.06%) IBM Notes
8 5 (0.59%) IIS
9 1 (0.12%) Apache
9 1 (0.12%) JBoss
9 1 (0.12%) Jetty
9 1 (0.12%) nginx
9 1 (0.12%) SharePoint 2010
9 1 (0.12%) SharePoint 2013
9 1 (0.12%) Tomcat
Applications
1 237 (27.92%) Microsoft Office
2 67 (7.89%) Microsoft Excel
3 32 (3.77%) Microsoft PowerPoint
4 5 (0.59%) MS Visio
5 1 (0.12%) AutoCAD
Business Applications
1 2 (0.24%) assyst
2 1 (0.12%) Cognos TM1
2 1 (0.12%) Elite 3E
2 1 (0.12%) Exchequer
2 1 (0.12%) iTrent
2 1 (0.12%) Line 50
2 1 (0.12%) NetSuite
2 1 (0.12%) Pegasus Opera
2 1 (0.12%) Sage 200
2 1 (0.12%) Salerio
2 1 (0.12%) Shopify
Cloud Services
1 280 (32.98%) Office 365
2 41 (4.83%) Azure
3 11 (1.30%) G Suite
4 10 (1.18%) Mimecast
5 6 (0.71%) AWS
6 5 (0.59%) OneDrive
7 3 (0.35%) GCP
8 2 (0.24%) Cloud Computing
8 2 (0.24%) SaaS
9 1 (0.12%) Amazon S3
9 1 (0.12%) Dropbox
Communications & Networking
1 83 (9.78%) DNS
2 66 (7.77%) DHCP
3 65 (7.66%) LAN
4 56 (6.60%) WAN
5 51 (6.01%) TCP/IP
6 49 (5.77%) Firewall
7 45 (5.30%) VoIP
8 30 (3.53%) Wireless
9 20 (2.36%) Internet
10 16 (1.88%) Broadband
10 16 (1.88%) Remote Desktop
11 15 (1.77%) Skype
12 14 (1.65%) VLAN
13 13 (1.53%) VPN
14 11 (1.30%) ADSL
15 9 (1.06%) 3G
16 7 (0.82%) SMTP
17 4 (0.47%) Wi-Fi
18 3 (0.35%) DSL
18 3 (0.35%) Network Security
Database & Business Intelligence
1 36 (4.24%) SQL Server
2 6 (0.71%) Crystal Reports
3 3 (0.35%) MS Access
4 2 (0.24%) SQL Server 2005
5 1 (0.12%) FileMaker
5 1 (0.12%) MySQL
5 1 (0.12%) Oracle Reports
Development Applications
1 9 (1.06%) JIRA
2 2 (0.24%) Mercurial
3 1 (0.12%) Git (software)
3 1 (0.12%) GitLab
3 1 (0.12%) Jenkins
3 1 (0.12%) LINQPad
3 1 (0.12%) Postman
3 1 (0.12%) Team Foundation Server
3 1 (0.12%) Vagrant
General
1 72 (8.48%) Finance
2 41 (4.83%) Law
3 37 (4.36%) Retail
4 35 (4.12%) Legal
5 28 (3.30%) Telecoms
6 19 (2.24%) Manufacturing
7 14 (1.65%) Public Sector
8 10 (1.18%) Banking
8 10 (1.18%) Electronics
8 10 (1.18%) Pharmaceutical
9 9 (1.06%) Automotive
10 7 (0.82%) German Language
11 5 (0.59%) Italian Language
11 5 (0.59%) Marketing
12 4 (0.47%) Housing Association
13 3 (0.35%) Back Office
13 3 (0.35%) Multimedia
14 2 (0.24%) Advertising
14 2 (0.24%) Aerospace
14 2 (0.24%) French Language
Libraries, Frameworks & Software Standards
1 6 (0.71%) Web Services
2 2 (0.24%) .NET
2 2 (0.24%) LDAP
3 1 (0.12%) ActiveMQ
3 1 (0.12%) COM
3 1 (0.12%) EDI
3 1 (0.12%) Elastic Stack
3 1 (0.12%) RabbitMQ
3 1 (0.12%) Regular Expression
3 1 (0.12%) X-Windows
Miscellaneous
1 42 (4.95%) Analytical Skills
2 25 (2.94%) Management Information System
3 24 (2.83%) iPhone
4 22 (2.59%) Video Conferencing
5 21 (2.47%) Self-Motivation
6 14 (1.65%) Data Centre
7 12 (1.41%) Driving Licence
8 8 (0.94%) iPad
9 7 (0.82%) Fat Client
9 7 (0.82%) Thin Client
10 6 (0.71%) EPoS
11 5 (0.59%) Greenfield Project
11 5 (0.59%) Life Science
11 5 (0.59%) NHS
11 5 (0.59%) User Experience
11 5 (0.59%) Xbox
12 4 (0.47%) Hedge funds
12 4 (0.47%) Replication
13 3 (0.35%) Blackberry
13 3 (0.35%) Mobile App
Operating Systems
1 514 (60.54%) Windows
2 167 (19.67%) Windows 10
3 151 (17.79%) Windows 7
4 92 (10.84%) Windows Server
5 36 (4.24%) Windows Server 2012
6 30 (3.53%) Windows Server 2008
7 25 (2.94%) Android
7 25 (2.94%) Mac OS
8 24 (2.83%) Windows 8
9 19 (2.24%) Mac OS X
10 16 (1.88%) Linux
11 13 (1.53%) Windows XP
12 11 (1.30%) Apple iOS
13 9 (1.06%) Unix
14 6 (0.71%) Windows Vista
15 5 (0.59%) Windows Server 2003
16 1 (0.12%) Ubuntu
16 1 (0.12%) Windows 2000
Processes & Methodologies
1 164 (19.32%) ITIL
2 132 (15.55%) Problem-Solving
3 41 (4.83%) Service Management
4 34 (4.00%) Asset Management
4 34 (4.00%) Time Management
5 30 (3.53%) Incident Management
5 30 (3.53%) ITSM
5 30 (3.53%) Service Delivery
6 22 (2.59%) Fintech
7 20 (2.36%) Active Listening
8 17 (2.00%) Proactive Monitoring
9 16 (1.88%) CRM
10 15 (1.77%) Line Management
11 14 (1.65%) Change Management
12 13 (1.53%) B2B
12 13 (1.53%) Computer Science
12 13 (1.53%) Supplier Management
13 12 (1.41%) Document Management
13 12 (1.41%) Proactive Management
14 10 (1.18%) Agile Software Development
Programming Languages
1 93 (10.95%) SQL
2 16 (1.88%) C
3 10 (1.18%) C#
4 6 (0.71%) PowerShell
5 2 (0.24%) T-SQL
5 2 (0.24%) VB
6 1 (0.12%) VB.NET
6 1 (0.12%) VBA
Qualifications
1 51 (6.01%) Degree
2 34 (4.00%) Microsoft Certification
3 31 (3.65%) A+ Certification
4 23 (2.71%) Cisco Certification
5 22 (2.59%) CCNA
6 15 (1.77%) MCITP
7 14 (1.65%) MCP
8 12 (1.41%) DBS Check
9 11 (1.30%) MCSE
10 8 (0.94%) CCENT
10 8 (0.94%) MCTS
10 8 (0.94%) Security Cleared
10 8 (0.94%) VMware Certified Professional (VCP)
11 7 (0.82%) ITIL Certification
12 6 (0.71%) SC Cleared
13 4 (0.47%) Master's Degree
13 4 (0.47%) MCSA
14 3 (0.35%) JNCIS
14 3 (0.35%) Network+ Certification
15 2 (0.24%) MCDST
Quality Assurance & Compliance
1 121 (14.25%) SLA
2 10 (1.18%) ISO/IEC 27001
3 8 (0.94%) ISO 9001
4 6 (0.71%) QA
5 2 (0.24%) PCI DSS
System Software
1 367 (43.23%) Active Directory
2 54 (6.36%) VMware Infrastructure
3 12 (1.41%) Hyper-V
4 7 (0.82%) Terminal Server
5 6 (0.71%) XenDesktop
6 5 (0.59%) VMware ESXi
6 5 (0.59%) XenApp
7 3 (0.35%) UAG
7 3 (0.35%) Virtual Machines
7 3 (0.35%) vSphere
8 2 (0.24%) Terminal Services
8 2 (0.24%) Virtual Desktop
9 1 (0.12%) BitLocker
9 1 (0.12%) Docker
9 1 (0.12%) KVM
9 1 (0.12%) VMware Workstation
Systems Management
1 21 (2.47%) SCCM
2 5 (0.59%) WSUS
3 4 (0.47%) Backup Exec
3 4 (0.47%) vCenter Server
4 2 (0.24%) Microsoft Intune
4 2 (0.24%) SCOM
5 1 (0.12%) AirWatch
5 1 (0.12%) Cisco CUCM
5 1 (0.12%) Consul
5 1 (0.12%) Kubernetes
5 1 (0.12%) Nagios
5 1 (0.12%) Packer
5 1 (0.12%) PaperCut
5 1 (0.12%) Terraform
Vendors
1 349 (41.11%) Microsoft
2 71 (8.36%) VMware
3 62 (7.30%) Citrix
4 49 (5.77%) Cisco
5 26 (3.06%) Apple
6 17 (2.00%) iManage
6 17 (2.00%) Veeam
7 15 (1.77%) Meraki
8 13 (1.53%) Polycom
9 12 (1.41%) HP
9 12 (1.41%) ServiceNow
10 9 (1.06%) Google
10 9 (1.06%) Lotus
11 8 (0.94%) Aruba
11 8 (0.94%) Borland
12 7 (0.82%) Avaya
13 6 (0.71%) Ivanti
13 6 (0.71%) Remedy
13 6 (0.71%) SAP
14 5 (0.59%) Verint