Period
to 3 March 2021

The median annual salary for a 1st Line Support was £22,000 in advertised job vacancies during the 6 months to 3 March 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
3 Mar 2021
Same period 2020 Same period 2019
Rank 558 483 522
Rank change year-on-year -75 +39 +32
Permanent jobs requiring a 1st Line Support 259 669 800
As % of all permanent jobs advertised in the UK 0.34% 0.55% 0.54%
As % of the Job Titles category 0.36% 0.57% 0.56%
Number of salaries quoted 254 601 737
Median annual salary £22,000 £22,500 £22,000
Median salary % change year-on-year -2.22% +2.27% +4.76%
10th Percentile £18,500 £18,500 £18,000
90th Percentile £27,250 £28,750 £30,000
UK excluding London median annual salary £21,000 £21,500 £21,000
% change year-on-year -2.33% +2.38% +5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 70,984 116,630 143,307
% of permanent IT jobs with a recognized job title 93.79% 95.46% 95.96%
Number of salaries quoted 56,610 94,492 116,127
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £31,750 £29,000 £28,250
90th Percentile £87,500 £87,500 £84,672
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

Salary distribution for jobs citing 1st Line Support over the 6 months to 3 March 2021.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 3 March 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -54 249 £22,000 -2.22% 37
UK excluding London -61 204 £21,000 -2.33% 33
South East +29 62 £21,000 -4.55% 13
London +77 52 £25,000 -1.96% 5
North of England -2 46 £21,000 - 6
South West -7 41 £22,500 +4.65% 3
Midlands +3 29 £20,000 -4.76% 10
North West +18 22 £21,000 -2.33% 2
West Midlands +14 21 £19,500 -7.14% 9
East of England +63 19 £21,500 -8.51%
Yorkshire +15 18 £21,000 +2.44% 4
Work from Home -88 18 £22,500 -5.26% 2
East Midlands +19 8 £22,125 +13.46% 1
North East +2 6 £19,500 -2.50%
Wales +31 4 £18,000 -10.00%
Scotland +22 3 £20,250 -3.57% 1

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 3 March 2021, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 157 (60.62%) Windows
2 133 (51.35%) Active Directory
3 122 (47.10%) Microsoft 365
4 101 (39.00%) Microsoft
5 69 (26.64%) Windows 10
6 60 (23.17%) Microsoft Office
7 47 (18.15%) Windows Server
8 45 (17.37%) Windows 7
9 42 (16.22%) ITIL
10 34 (13.13%) SLA
11 31 (11.97%) DNS
12 28 (10.81%) Finance
13 27 (10.42%) DHCP
14 25 (9.65%) TCP/IP
15 24 (9.27%) Telecoms
15 24 (9.27%) Azure
15 24 (9.27%) Problem-Solving
16 23 (8.88%) SQL
17 22 (8.49%) MS Exchange
18 20 (7.72%) Public Sector
19 19 (7.34%) VoIP
19 19 (7.34%) Citrix
20 18 (6.95%) Firewall
21 17 (6.56%) Microsoft Certification
21 17 (6.56%) Time Management
21 17 (6.56%) Windows Server 2012
21 17 (6.56%) Driving Licence
22 16 (6.18%) VMware
22 16 (6.18%) Windows Server 2016
23 15 (5.79%) Law

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (8.49%) MS Exchange
2 7 (2.70%) SharePoint
3 2 (0.77%) Exchange Server 2013
3 2 (0.77%) Skype for Business
4 1 (0.39%) Exchange Server 2007
4 1 (0.39%) Exchange Server 2010
4 1 (0.39%) WordPress
Applications
1 60 (23.17%) Microsoft Office
2 13 (5.02%) Microsoft Excel
3 5 (1.93%) Microsoft PowerPoint
Business Applications
1 5 (1.93%) Salesforce.com CRM
2 4 (1.54%) Dynamics CRM
3 2 (0.77%) Dynamics AX
3 2 (0.77%) Dynamics NAV
4 1 (0.39%) Sage 1000
Cloud Services
1 122 (47.10%) Microsoft 365
2 24 (9.27%) Azure
3 8 (3.09%) SaaS
4 7 (2.70%) G Suite
5 4 (1.54%) AWS
5 4 (1.54%) Mimecast
6 2 (0.77%) Azure Active Directory
Communications & Networking
1 31 (11.97%) DNS
2 27 (10.42%) DHCP
3 25 (9.65%) TCP/IP
4 19 (7.34%) VoIP
5 18 (6.95%) Firewall
6 9 (3.47%) VPN
6 9 (3.47%) Wireless
7 7 (2.70%) LAN
7 7 (2.70%) WAN
8 6 (2.32%) Internet
9 5 (1.93%) PBX
9 5 (1.93%) Unified Communications
10 4 (1.54%) FTP
10 4 (1.54%) NetScaler
10 4 (1.54%) Remote Desktop
10 4 (1.54%) Wi-Fi
10 4 (1.54%) Wireshark
11 2 (0.77%) Ethernet
11 2 (0.77%) Skype
11 2 (0.77%) WebEx
Database & Business Intelligence
1 13 (5.02%) SQL Server
2 2 (0.77%) SQL Server Reporting Services
3 1 (0.39%) SQL Server 2005
Development Applications
1 8 (3.09%) JIRA
General
1 28 (10.81%) Finance
2 24 (9.27%) Telecoms
3 20 (7.72%) Public Sector
4 15 (5.79%) Law
5 12 (4.63%) Manufacturing
6 10 (3.86%) Electronics
6 10 (3.86%) Marketing
7 5 (1.93%) German Language
8 4 (1.54%) French Language
8 4 (1.54%) Legal
8 4 (1.54%) Retail
9 2 (0.77%) Aerospace
9 2 (0.77%) Games
9 2 (0.77%) Pharmaceutical
10 1 (0.39%) Advertising
10 1 (0.39%) Automotive
10 1 (0.39%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (1.54%) Web Services
2 1 (0.39%) .NET
2 1 (0.39%) HTML
2 1 (0.39%) XMPP
Miscellaneous
1 17 (6.56%) Driving Licence
2 13 (5.02%) Self-Motivation
3 6 (2.32%) Management Information System
4 5 (1.93%) Blackberry
5 4 (1.54%) Smartphone
6 2 (0.77%) Analytical Skills
6 2 (0.77%) Blog
6 2 (0.77%) iPhone
6 2 (0.77%) User Experience
7 1 (0.39%) e-Learning
7 1 (0.39%) Handset
7 1 (0.39%) NHS
7 1 (0.39%) Video Conferencing
Operating Systems
1 157 (60.62%) Windows
2 69 (26.64%) Windows 10
3 47 (18.15%) Windows Server
4 45 (17.37%) Windows 7
5 17 (6.56%) Windows Server 2012
6 16 (6.18%) Windows Server 2016
7 12 (4.63%) Windows 8
8 8 (3.09%) Android
8 8 (3.09%) Windows Server 2008
9 7 (2.70%) Mac OS
10 6 (2.32%) Mac OS X
11 4 (1.54%) Windows Server 2019
12 3 (1.16%) Apple iOS
13 2 (0.77%) Linux
13 2 (0.77%) Windows Server 2003
Processes & Methodologies
1 42 (16.22%) ITIL
2 24 (9.27%) Problem-Solving
3 17 (6.56%) Time Management
4 14 (5.41%) CRM
5 13 (5.02%) ITSM
6 11 (4.25%) Collaborative Working
7 10 (3.86%) Service Management
8 9 (3.47%) Business Intelligence
8 9 (3.47%) Digital Marketing
8 9 (3.47%) Mathematics
8 9 (3.47%) Programme Management
9 8 (3.09%) Service Delivery
10 7 (2.70%) Wealth Management
11 6 (2.32%) Fintech
12 5 (1.93%) Digital Transformation Programme
12 5 (1.93%) Stakeholder Management
13 4 (1.54%) ERP
13 4 (1.54%) Ticket Management
14 3 (1.16%) Cybersecurity
14 3 (1.16%) Data Privacy
Programming Languages
1 23 (8.88%) SQL
2 8 (3.09%) C
3 7 (2.70%) C#
4 3 (1.16%) PowerShell
Qualifications
1 17 (6.56%) Microsoft Certification
2 15 (5.79%) Degree
3 7 (2.70%) A+ Certification
3 7 (2.70%) MCP
4 6 (2.32%) MCSE
5 5 (1.93%) ITIL Certification
6 4 (1.54%) MCITP
6 4 (1.54%) MCTS
6 4 (1.54%) Security Cleared
7 2 (0.77%) CCNA
7 2 (0.77%) Cisco Certification
7 2 (0.77%) MCSA
7 2 (0.77%) SC Cleared
8 1 (0.39%) CCSA
8 1 (0.39%) Computer Science Degree
8 1 (0.39%) DBS Check
Quality Assurance & Compliance
1 34 (13.13%) SLA
2 7 (2.70%) QA
3 1 (0.39%) Cyber Essentials
3 1 (0.39%) Cyber Essentials PLUS
3 1 (0.39%) ISO/IEC 27001
3 1 (0.39%) Sarbanes-Oxley
System Software
1 133 (51.35%) Active Directory
2 10 (3.86%) XenDesktop
3 6 (2.32%) Hyper-V
3 6 (2.32%) vSphere
3 6 (2.32%) XenApp
4 5 (1.93%) Firmware
4 5 (1.93%) VMware Infrastructure
5 4 (1.54%) Citrix Hypervisor
6 2 (0.77%) Docker
6 2 (0.77%) pfSense
6 2 (0.77%) Virtual Machines
7 1 (0.39%) BitLocker
Systems Management
1 6 (2.32%) SCCM
2 3 (1.16%) Microsoft Intune
3 1 (0.39%) AirWatch
3 1 (0.39%) Backup Exec
3 1 (0.39%) DameWare
Vendors
1 101 (39.00%) Microsoft
2 19 (7.34%) Citrix
3 16 (6.18%) VMware
4 14 (5.41%) Cisco
5 10 (3.86%) ServiceNow
6 9 (3.47%) SAP
7 7 (2.70%) Avaya
8 6 (2.32%) Apple
9 5 (1.93%) Google
9 5 (1.93%) Meraki
9 5 (1.93%) Salesforce.com
10 3 (1.16%) HP
10 3 (1.16%) Mitel
10 3 (1.16%) Sophos
11 2 (0.77%) Genesys
11 2 (0.77%) Sage
11 2 (0.77%) SolarWinds
11 2 (0.77%) Veeam
12 1 (0.39%) Becrypt
12 1 (0.39%) Draytek