Period
to 15 May 2021

The median annual salary for a 1st Line Support was £22,500 in advertised job vacancies during the 6 months to 15 May 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
15 May 2021
Same period 2020 Same period 2019
Rank 620 564 530
Rank change year-on-year -56 -34 +64
Permanent jobs requiring a 1st Line Support 294 388 757
As % of all permanent jobs advertised in the UK 0.32% 0.40% 0.52%
As % of the Job Titles category 0.35% 0.42% 0.55%
Number of salaries quoted 263 335 691
10th Percentile £18,750 £18,750 £18,000
25th Percentile £19,500 £19,750 £19,000
Median annual salary (50th Percentile) £22,500 £22,500 £21,500
Median % change year-on-year - +4.65% +2.38%
75th Percentile £24,500 £25,000 £24,250
90th Percentile £27,250 £28,750 £28,750
UK excluding London median annual salary £22,000 £21,750 £21,000
% change year-on-year +1.15% +3.57% +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 84,013 91,928 138,871
% of permanent IT jobs with a recognized job title 92.80% 95.32% 96.03%
Number of salaries quoted 64,188 74,711 111,471
10th Percentile £31,500 £30,000 £28,500
25th Percentile £41,250 £38,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £72,500 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £46,718 £45,000
% change year-on-year +1.67% +3.82% -

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

Salary distribution for jobs citing 1st Line Support over the 6 months to 15 May 2021.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 15 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 284 £22,500 - 29
UK excluding London -22 234 £22,000 +1.15% 28
North of England 0 63 £22,000 +8.64% 11
London +14 54 £25,000 -3.85% 2
South East +4 54 £22,500 - 5
Midlands +5 52 £20,000 -4.76% 6
South West -38 49 £22,500 - 4
West Midlands 0 35 £19,500 -7.14% 4
North West +21 29 £21,625 +0.58% 5
Yorkshire -11 24 £22,500 +12.50% 6
Work from Home -142 20 £22,500 -6.25% 4
East Midlands +8 17 £22,000 +4.76% 2
East of England +4 12 £22,000 -6.38% 1
North East 0 10 £20,000 -
Wales +17 2 £19,000 -15.56%
Scotland -27 2 £20,000 -4.76% 1

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 15 May 2021, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 173 (58.84%) Windows
2 147 (50.00%) Active Directory
3 135 (45.92%) Social Skills
4 132 (44.90%) Microsoft 365
5 112 (38.10%) Microsoft
6 77 (26.19%) Windows 10
7 62 (21.09%) ITIL
8 61 (20.75%) Microsoft Office
9 47 (15.99%) Windows Server
10 39 (13.27%) Problem-Solving
11 37 (12.59%) Windows 7
12 36 (12.24%) SLA
13 35 (11.90%) Degree
14 31 (10.54%) Azure
15 30 (10.20%) Finance
15 30 (10.20%) Citrix
16 26 (8.84%) Public Sector
17 24 (8.16%) MS Exchange
18 22 (7.48%) SQL
18 22 (7.48%) ITSM
19 21 (7.14%) VoIP
20 20 (6.80%) ServiceNow
21 19 (6.46%) Analytical Skills
21 19 (6.46%) Organisational Skills
22 18 (6.12%) Driving Licence
23 17 (5.78%) Telecoms
23 17 (5.78%) Service Delivery
23 17 (5.78%) TCP/IP
24 16 (5.44%) Self-Motivation
25 15 (5.10%) DNS

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (8.16%) MS Exchange
2 14 (4.76%) SharePoint
3 3 (1.02%) Exchange Server 2007
3 3 (1.02%) Exchange Server 2010
3 3 (1.02%) Exchange Server 2013
4 2 (0.68%) CMS
5 1 (0.34%) IIS
Applications
1 61 (20.75%) Microsoft Office
2 11 (3.74%) Microsoft Excel
3 5 (1.70%) Microsoft PowerPoint
Business Applications
1 5 (1.70%) Salesforce.com CRM
2 3 (1.02%) Dynamics AX
2 3 (1.02%) Dynamics CRM
Cloud Services
1 132 (44.90%) Microsoft 365
2 31 (10.54%) Azure
3 9 (3.06%) SaaS
4 7 (2.38%) Azure Active Directory
5 6 (2.04%) Mimecast
6 4 (1.36%) AWS
6 4 (1.36%) Google Workspace
7 1 (0.34%) IaaS
7 1 (0.34%) Power Platform
Communications & Networking
1 21 (7.14%) VoIP
2 17 (5.78%) TCP/IP
3 15 (5.10%) DNS
4 14 (4.76%) DHCP
5 13 (4.42%) Firewall
6 12 (4.08%) VPN
7 9 (3.06%) LAN
7 9 (3.06%) WAN
7 9 (3.06%) Wireless
8 5 (1.70%) FTP
8 5 (1.70%) Unified Communications
8 5 (1.70%) Wi-Fi
8 5 (1.70%) Wireshark
9 4 (1.36%) IP Telephony
10 3 (1.02%) Internet
10 3 (1.02%) Network Security
11 2 (0.68%) Cisco IOS
11 2 (0.68%) DMZ
11 2 (0.68%) Ethernet
11 2 (0.68%) NetScaler
Database & Business Intelligence
1 15 (5.10%) SQL Server
2 3 (1.02%) MySQL
2 3 (1.02%) SQL Server Reporting Services
3 1 (0.34%) Power BI
3 1 (0.34%) RDBMS
3 1 (0.34%) Relational Database
Development Applications
1 8 (2.72%) JIRA
General
1 135 (45.92%) Social Skills
2 30 (10.20%) Finance
3 26 (8.84%) Public Sector
4 19 (6.46%) Analytical Skills
4 19 (6.46%) Organisational Skills
5 17 (5.78%) Telecoms
6 15 (5.10%) Law
7 13 (4.42%) Legal
8 12 (4.08%) Manufacturing
9 8 (2.72%) Electronics
9 8 (2.72%) Marketing
10 6 (2.04%) Retail
11 2 (0.68%) Automotive
11 2 (0.68%) Banking
11 2 (0.68%) Military
11 2 (0.68%) Presentation Skills
12 1 (0.34%) Aerospace
12 1 (0.34%) Documentation Skills
12 1 (0.34%) Dutch Language
12 1 (0.34%) Investment Banking
Libraries, Frameworks & Software Standards
1 3 (1.02%) Web Services
2 1 (0.34%) .NET
2 1 (0.34%) .NET Framework
2 1 (0.34%) CSS
2 1 (0.34%) XMPP
Miscellaneous
1 18 (6.12%) Driving Licence
2 16 (5.44%) Self-Motivation
3 4 (1.36%) Blackberry
3 4 (1.36%) Smartphone
4 3 (1.02%) Life Science
5 2 (0.68%) Fat Client
5 2 (0.68%) iPhone
5 2 (0.68%) Management Information System
5 2 (0.68%) Renewable Energy
5 2 (0.68%) Thin Client
6 1 (0.34%) CMDB
6 1 (0.34%) Hedge funds
6 1 (0.34%) iSeries
6 1 (0.34%) Linux Command Line
6 1 (0.34%) NHS
6 1 (0.34%) Replication
6 1 (0.34%) Virtual Team
Operating Systems
1 173 (58.84%) Windows
2 77 (26.19%) Windows 10
3 47 (15.99%) Windows Server
4 37 (12.59%) Windows 7
5 10 (3.40%) Windows Server 2012
6 9 (3.06%) Windows Server 2008
7 8 (2.72%) Android
8 7 (2.38%) Windows Server 2016
9 5 (1.70%) Linux
9 5 (1.70%) Mac OS
10 4 (1.36%) Mac OS X
10 4 (1.36%) Windows 8
11 3 (1.02%) Unix
11 3 (1.02%) Windows Server 2019
12 2 (0.68%) Apple iOS
13 1 (0.34%) Windows Server 2003
13 1 (0.34%) Windows Vista
13 1 (0.34%) Windows XP
Processes & Methodologies
1 62 (21.09%) ITIL
2 39 (13.27%) Problem-Solving
3 22 (7.48%) ITSM
4 17 (5.78%) Service Delivery
5 14 (4.76%) CRM
5 14 (4.76%) Service Management
6 10 (3.40%) Time Management
7 9 (3.06%) Collaborative Working
7 9 (3.06%) ERP
7 9 (3.06%) Fintech
8 8 (2.72%) Asset Management
8 8 (2.72%) Business Intelligence
8 8 (2.72%) Digital Marketing
8 8 (2.72%) Programme Management
9 6 (2.04%) Disaster Recovery
10 5 (1.70%) Coaching
10 5 (1.70%) Cybersecurity
10 5 (1.70%) Ticket Management
11 4 (1.36%) Digital Transformation Programme
11 4 (1.36%) E-Commerce
Programming Languages
1 22 (7.48%) SQL
2 8 (2.72%) C#
3 5 (1.70%) PowerShell
4 2 (0.68%) Python
5 1 (0.34%) Bash Shell
5 1 (0.34%) PHP
5 1 (0.34%) Ruby
5 1 (0.34%) VB
Qualifications
1 35 (11.90%) Degree
2 13 (4.42%) Microsoft Certification
3 6 (2.04%) ITIL Certification
3 6 (2.04%) MCP
3 6 (2.04%) Security Cleared
4 4 (1.36%) CCNA
4 4 (1.36%) Cisco Certification
5 3 (1.02%) Computer Science Degree
5 3 (1.02%) HND
5 3 (1.02%) MCITP
5 3 (1.02%) MCSA
5 3 (1.02%) MCSE
5 3 (1.02%) MCTS
5 3 (1.02%) SC Cleared
6 2 (0.68%) ITIL Foundation Certificate
7 1 (0.34%) A+ Certification
7 1 (0.34%) DBS Check
7 1 (0.34%) DV Cleared
7 1 (0.34%) MCT
Quality Assurance & Compliance
1 36 (12.24%) SLA
2 6 (2.04%) QA
3 3 (1.02%) GDPR
4 2 (0.68%) ISO/IEC 27001
5 1 (0.34%) ISO 22301
5 1 (0.34%) ISO 9001
5 1 (0.34%) ISO/IEC 20000
System Software
1 147 (50.00%) Active Directory
2 11 (3.74%) XenDesktop
3 7 (2.38%) XenApp
4 5 (1.70%) Hyper-V
5 3 (1.02%) Firmware
6 2 (0.68%) Citrix Hypervisor
6 2 (0.68%) Docker
6 2 (0.68%) pfSense
6 2 (0.68%) Virtual Machines
6 2 (0.68%) VMware Infrastructure
6 2 (0.68%) vSphere
7 1 (0.34%) BitLocker
7 1 (0.34%) KVM
7 1 (0.34%) VMware Workstation
Systems Management
1 5 (1.70%) SCCM
2 4 (1.36%) Microsoft Intune
3 1 (0.34%) AirWatch
3 1 (0.34%) Backup Exec
3 1 (0.34%) DameWare
3 1 (0.34%) Kibana
3 1 (0.34%) Norton AntiVirus
Vendors
1 112 (38.10%) Microsoft
2 30 (10.20%) Citrix
3 20 (6.80%) ServiceNow
4 15 (5.10%) Cisco
5 11 (3.74%) VMware
6 9 (3.06%) SAP
7 7 (2.38%) Meraki
8 5 (1.70%) Avaya
8 5 (1.70%) HP
8 5 (1.70%) Salesforce.com
9 4 (1.36%) Google
10 3 (1.02%) Apple
10 3 (1.02%) Mitel
11 2 (0.68%) Adobe
11 2 (0.68%) Autodesk
11 2 (0.68%) Palo Alto
11 2 (0.68%) SolarWinds
11 2 (0.68%) Veeam
12 1 (0.34%) Oracle
12 1 (0.34%) Symantec