Period
to 19 November 2017

The median annual salary for a 1st Line Support was £21,000 in advertised job vacancies during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 515 472 504
Rank change year-on-year -43 +32 -26
Permanent jobs requiring a 1st Line Support 957 1124 1212
As % of all permanent IT jobs advertised in the UK 0.54% 0.60% 0.55%
As % of the Job Titles category 0.56% 0.62% 0.57%
Number of salaries quoted 841 1015 1125
UK median annual salary £21,000 £22,000 £21,500
Median salary % change year-on-year -4.55% +2.33% +2.38%
10th Percentile £17,000 £17,000 £17,000
90th Percentile £27,500 £31,000 £28,000
UK excluding London median annual salary £20,000 £20,500 £20,500
% change year-on-year -2.44% - +2.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 170720 182020 210826
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.45%
Number of salaries quoted 136880 152336 175085
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support over the 6 months to 19 November 2017.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 909 £21,000 -4.55% 48
UK excluding London +17 736 £20,000 -2.44% 41
South East +15 269 £21,000 -2.33% 15
London -119 194 £25,000 +4.17% 8
North of England +4 168 £19,500 +2.63% 10
Midlands +47 128 £19,000 -9.52% 5
North West +39 108 £19,000 - 6
East of England +16 83 £20,500 -2.38% 5
West Midlands +26 73 £18,500 -11.90% 2
South West +43 69 £20,000 +2.56% 5
Yorkshire -12 58 £20,000 +1.27% 4
East Midlands +37 55 £20,000 -2.44% 3
Scotland -6 10 £19,500 +1.30%
Wales +4 9 £20,625 +11.49% 1
North East +5 2 £19,000 -

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support in the job title.

1 599 (62.59%) Windows
2 467 (48.80%) Active Directory
3 423 (44.20%) Microsoft
4 267 (27.90%) Microsoft Office
5 238 (24.87%) Windows 7
6 196 (20.48%) Office 365
6 196 (20.48%) Windows Server
7 181 (18.91%) ITIL
8 155 (16.20%) Windows 10
9 142 (14.84%) Windows 8
10 132 (13.79%) MS Exchange
11 113 (11.81%) Windows Server 2008
12 107 (11.18%) VMware
13 100 (10.45%) TCP/IP
14 97 (10.14%) SLA
14 97 (10.14%) Citrix
15 91 (9.51%) Microsoft Certification
16 87 (9.09%) Windows Server 2012
17 81 (8.46%) Finance
17 81 (8.46%) SQL
18 75 (7.84%) Degree
19 72 (7.52%) Analytical Skills
20 68 (7.11%) VMware Infrastructure
21 67 (7.00%) Firewall
22 63 (6.58%) Windows XP
23 60 (6.27%) Cisco
24 59 (6.17%) LAN
24 59 (6.17%) DNS
24 59 (6.17%) WAN
25 55 (5.75%) Hyper-V

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (13.79%) MS Exchange
2 36 (3.76%) Exchange Server 2010
3 19 (1.99%) Exchange Server 2003
4 15 (1.57%) SharePoint
4 15 (1.57%) Skype for Business
5 13 (1.36%) Exchange Server 2013
6 10 (1.04%) Exchange Server 2007
7 4 (0.42%) Blackberry Enterprise Server
8 3 (0.31%) IBM Domino
8 3 (0.31%) IBM Notes
8 3 (0.31%) IIS
9 2 (0.21%) JBoss
9 2 (0.21%) Tomcat
9 2 (0.21%) WebLogic
9 2 (0.21%) WordPress
10 1 (0.10%) Apache
10 1 (0.10%) CMS
10 1 (0.10%) Confluence
Applications
1 267 (27.90%) Microsoft Office
2 37 (3.87%) Microsoft Excel
3 17 (1.78%) Microsoft PowerPoint
4 4 (0.42%) AutoCAD
5 3 (0.31%) MS Visio
6 2 (0.21%) Acrobat
7 1 (0.10%) Adobe Creative Suite
7 1 (0.10%) Revit
Business Applications
1 8 (0.84%) Sage 1000
2 6 (0.63%) Dynamics NAV
3 4 (0.42%) Dynamics CRM
4 3 (0.31%) Payment Gateway
5 2 (0.21%) Unit4 Business World
6 1 (0.10%) assyst
6 1 (0.10%) Dynamics AX
6 1 (0.10%) NetSuite
6 1 (0.10%) Oracle EBS
6 1 (0.10%) Oracle EBS R12
6 1 (0.10%) Remedy ITSM
6 1 (0.10%) Sage 200
6 1 (0.10%) Sage 50
6 1 (0.10%) SAP Business One
Cloud Services
1 196 (20.48%) Office 365
2 34 (3.55%) Microsoft Azure
3 5 (0.52%) SaaS
4 4 (0.42%) Amazon AWS
4 4 (0.42%) Mimecast
5 3 (0.31%) Dynamics 365
6 2 (0.21%) G Suite
7 1 (0.10%) Azure Active Directory
7 1 (0.10%) Dropbox
7 1 (0.10%) FinancialForce
7 1 (0.10%) IaaS
Communications & Networking
1 100 (10.45%) TCP/IP
2 67 (7.00%) Firewall
3 59 (6.17%) DNS
3 59 (6.17%) LAN
3 59 (6.17%) WAN
4 43 (4.49%) Internet
5 40 (4.18%) DHCP
6 28 (2.93%) VoIP
7 27 (2.82%) VPN
8 20 (2.09%) Wireless
9 16 (1.67%) Broadband
10 14 (1.46%) Remote Desktop
11 13 (1.36%) Skype
12 12 (1.25%) ADSL
13 11 (1.15%) Intranet
14 10 (1.04%) IP Telephony
14 10 (1.04%) VLAN
14 10 (1.04%) Wi-Fi
15 9 (0.94%) PBX
16 8 (0.84%) SMS
Database & Business Intelligence
1 21 (2.19%) SQL Server
2 11 (1.15%) MySQL
3 7 (0.73%) Oracle Database
4 4 (0.42%) QlikView
5 3 (0.31%) Blockchain
5 3 (0.31%) Crystal Reports
5 3 (0.31%) MongoDB
5 3 (0.31%) SQL Server Integration Services
5 3 (0.31%) SQL Server Reporting Services
6 2 (0.21%) PostgreSQL
6 2 (0.21%) SQL Server 2008
6 2 (0.21%) SQL Server 2012
7 1 (0.10%) DB2
7 1 (0.10%) Informix
7 1 (0.10%) MS Access
7 1 (0.10%) Oracle Database 11g
7 1 (0.10%) SAP HANA
Development Applications
1 5 (0.52%) JIRA
2 1 (0.10%) Visual Studio
General
1 81 (8.46%) Finance
2 47 (4.91%) Telecoms
3 21 (2.19%) French Language
4 18 (1.88%) Advertising
4 18 (1.88%) Legal
4 18 (1.88%) Manufacturing
5 16 (1.67%) Banking
5 16 (1.67%) Retail
6 14 (1.46%) German Language
6 14 (1.46%) Italian Language
7 13 (1.36%) Portuguese Language
7 13 (1.36%) Spanish Language
8 11 (1.15%) Games
9 9 (0.94%) Polish Language
9 9 (0.94%) Turkish Language
10 7 (0.73%) Financial Institution
10 7 (0.73%) Marketing
11 6 (0.63%) Law
11 6 (0.63%) Pharmaceutical
12 5 (0.52%) Dutch Language
Libraries, Frameworks & Software Standards
1 14 (1.46%) HTML
2 12 (1.25%) CSS
3 7 (0.73%) XML
3 7 (0.73%) XSLT
4 5 (0.52%) Web Services
5 4 (0.42%) PRADO
6 2 (0.21%) J2EE
7 1 (0.10%) .NET
7 1 (0.10%) FIX Protocol
7 1 (0.10%) jQuery
7 1 (0.10%) LAMP
Miscellaneous
1 72 (7.52%) Analytical Skills
2 49 (5.12%) Management Information System
3 47 (4.91%) Computer Science
4 32 (3.34%) Driving Licence
5 24 (2.51%) N-Tier
6 23 (2.40%) Data Centre
7 20 (2.09%) Blackberry
8 18 (1.88%) Video Conferencing
9 15 (1.57%) Smartphone
10 13 (1.36%) Enterprise Storage
10 13 (1.36%) iPhone
11 12 (1.25%) EPoS
12 11 (1.15%) iPad
13 6 (0.63%) Wiki
14 5 (0.52%) Fintech
14 5 (0.52%) Replication
15 4 (0.42%) AS400
15 4 (0.42%) User Experience
16 3 (0.31%) CCTV
16 3 (0.31%) FMCG
Operating Systems
1 599 (62.59%) Windows
2 238 (24.87%) Windows 7
3 196 (20.48%) Windows Server
4 155 (16.20%) Windows 10
5 142 (14.84%) Windows 8
6 113 (11.81%) Windows Server 2008
7 87 (9.09%) Windows Server 2012
8 63 (6.58%) Windows XP
9 38 (3.97%) Linux
10 21 (2.19%) Mac OS X
11 19 (1.99%) Android
12 18 (1.88%) Mac OS
12 18 (1.88%) Windows Server 2003
13 14 (1.46%) Unix
14 13 (1.36%) Apple iOS
15 7 (0.73%) Windows Vista
16 4 (0.42%) CentOS
17 3 (0.31%) Debian
17 3 (0.31%) Ubuntu
18 2 (0.21%) Solaris
Processes & Methodologies
1 181 (18.91%) ITIL
2 43 (4.49%) Service Management
3 40 (4.18%) Root Cause Analysis
4 36 (3.76%) Service Delivery
5 34 (3.55%) Time Management
6 33 (3.45%) Incident Management
7 22 (2.30%) Asset Management
7 22 (2.30%) E-Commerce
7 22 (2.30%) ITSM
8 20 (2.09%) CRM
9 17 (1.78%) Change Management
9 17 (1.78%) Proactive Monitoring
10 16 (1.67%) Problem Management
11 15 (1.57%) Process Improvement
12 14 (1.46%) SEO
13 13 (1.36%) Data Protection
13 13 (1.36%) Mathematics
14 12 (1.25%) ERP
14 12 (1.25%) Line Management
15 10 (1.04%) Network Monitoring
Programming Languages
1 81 (8.46%) SQL
2 13 (1.36%) C
3 11 (1.15%) PowerShell
4 9 (0.94%) JavaScript
5 6 (0.63%) C#
6 4 (0.42%) Bash Shell
7 3 (0.31%) Java
7 3 (0.31%) T-SQL
7 3 (0.31%) Uniface
8 2 (0.21%) PHP
9 1 (0.10%) Perl
9 1 (0.10%) VBScript
Qualifications
1 91 (9.51%) Microsoft Certification
2 75 (7.84%) Degree
3 48 (5.02%) MCP
4 37 (3.87%) MCSE
5 33 (3.45%) A+ Certification
6 25 (2.61%) MCSA
7 23 (2.40%) Security Cleared
8 22 (2.30%) ITIL Certification
9 21 (2.19%) CCNA
9 21 (2.19%) Cisco Certification
10 18 (1.88%) MCITP
11 17 (1.78%) SC Cleared
12 14 (1.46%) Computer Science Degree
13 12 (1.25%) HND
14 8 (0.84%) BPSS Clearance
14 8 (0.84%) GNVQ
15 7 (0.73%) ACTC
15 7 (0.73%) CCNP
15 7 (0.73%) Network+ Certification
16 4 (0.42%) CCENT
Quality Assurance & Compliance
1 97 (10.14%) SLA
2 6 (0.63%) QA
3 2 (0.21%) Data Quality
3 2 (0.21%) ISO 9001
4 1 (0.10%) ISO/IEC 20000
4 1 (0.10%) ISO/IEC 27001
System Software
1 467 (48.80%) Active Directory
2 68 (7.11%) VMware Infrastructure
3 55 (5.75%) Hyper-V
4 12 (1.25%) vSphere
5 9 (0.94%) XenApp
6 8 (0.84%) Terminal Services
7 7 (0.73%) VMware Workstation
8 4 (0.42%) Virtual Machines
8 4 (0.42%) Virtual Servers
8 4 (0.42%) VMware ESXi
9 3 (0.31%) Microsoft Virtual Server
10 1 (0.10%) Firmware
10 1 (0.10%) Virtual Desktop
10 1 (0.10%) VirtualBox
10 1 (0.10%) Xen
Systems Management
1 16 (1.67%) SCCM
2 6 (0.63%) Backup Exec
2 6 (0.63%) Systems Management Server (SMS)
3 5 (0.52%) vCenter Server
4 4 (0.42%) PaperCut
5 2 (0.21%) McAfee ePO
6 1 (0.10%) AirWatch
6 1 (0.10%) FortiGate
6 1 (0.10%) Jamf Pro
6 1 (0.10%) MAILsweeper
6 1 (0.10%) Nagios
6 1 (0.10%) Norton AntiVirus
6 1 (0.10%) SCSM
6 1 (0.10%) WSUS
Vendors
1 423 (44.20%) Microsoft
2 107 (11.18%) VMware
3 97 (10.14%) Citrix
4 60 (6.27%) Cisco
5 42 (4.39%) Apple
6 23 (2.40%) Capita
7 22 (2.30%) Dell
7 22 (2.30%) Veeam
8 15 (1.57%) HP
9 14 (1.46%) Adobe
9 14 (1.46%) NetApp
9 14 (1.46%) Symantec
10 13 (1.36%) EqualLogic
11 12 (1.25%) Oracle
12 11 (1.15%) Sage
13 10 (1.04%) SAP
14 9 (0.94%) Salesforce.com
15 7 (0.73%) Sophos
16 6 (0.63%) Avaya
16 6 (0.63%) McAfee