First Line Support
UK
The median First Line Support salary in the UK is £27,500 per year, according to job vacancies posted during the 6 months leading to 30 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 30 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 410 | 425 | 565 |
| Rank change year-on-year | +15 | +140 | +151 |
| Permanent jobs requiring a 1st Line Support | 322 | 587 | 448 |
| As % of all permanent jobs advertised in the UK | 0.58% | 0.57% | 0.46% |
| As % of the Job Titles category | 0.64% | 0.60% | 0.50% |
| Number of salaries quoted | 252 | 555 | 324 |
| 10th Percentile | £22,750 | £21,000 | £21,000 |
| 25th Percentile | £25,000 | £22,500 | £22,375 |
| Median annual salary (50th Percentile) | £27,500 | £25,000 | £25,000 |
| Median % change year-on-year | +10.00% | - | +4.17% |
| 75th Percentile | £30,000 | £28,250 | £28,750 |
| 90th Percentile | £37,500 | £33,750 | £31,350 |
| UK excluding London median annual salary | £27,000 | £24,500 | £25,000 |
| % change year-on-year | +10.20% | -2.00% | +8.70% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 50,066 | 97,923 | 88,829 |
| % of permanent jobs with a recognized job title | 90.36% | 94.81% | 91.43% |
| Number of salaries quoted | 26,124 | 69,761 | 56,179 |
| 10th Percentile | £28,750 | £28,500 | £32,500 |
| 25th Percentile | £40,750 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £55,000 | £52,500 | £60,000 |
| Median % change year-on-year | +4.76% | -12.50% | - |
| 75th Percentile | £73,750 | £70,000 | £80,000 |
| 90th Percentile | £95,000 | £90,000 | £100,000 |
| UK excluding London median annual salary | £51,000 | £50,000 | £53,500 |
| % change year-on-year | +2.00% | -6.54% | +6.63% |
1st Line Support
Job Vacancy Trend
Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.
1st Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Support.
1st Line Support
Salary Histogram
Salary distribution for jobs citing 1st Line Support over the 6 months to 30 May 2025.
1st Line Support
Top 16 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +1 | 307 | £27,500 | +10.00% | 131 |
| UK excluding London | +35 | 282 | £27,000 | +10.20% | 130 |
| Work from Home | +125 | 101 | £26,000 | -3.70% | 90 |
| South East | +39 | 85 | £28,000 | +12.00% | 39 |
| Midlands | +29 | 62 | £27,500 | +10.00% | 25 |
| North of England | +15 | 59 | £26,500 | +15.22% | 29 |
| East of England | +53 | 53 | £28,500 | +15.15% | 16 |
| East Midlands | +27 | 42 | £27,500 | +10.00% | 13 |
| London | +74 | 35 | £35,000 | +7.69% | 10 |
| North West | -11 | 29 | £24,000 | - | 15 |
| Yorkshire | +44 | 25 | £28,000 | +21.74% | 10 |
| West Midlands | +19 | 20 | £27,500 | +10.00% | 11 |
| South West | +69 | 12 | £26,000 | +8.33% | 15 |
| Wales | +46 | 8 | £22,500 | +2.27% | 3 |
| North East | +46 | 5 | £27,000 | +22.73% | 4 |
| Scotland | +89 | 3 | £24,000 | -5.88% | 5 |
1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 30 May 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.
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1st Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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