First Line Support
UK

The median First Line Support salary in the UK is £25,000 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 467 669 644
Rank change year-on-year +202 -25 -91
Permanent jobs requiring a 1st Line Support 272 432 465
As % of all permanent jobs advertised in the UK 0.52% 0.35% 0.36%
As % of the Job Titles category 0.55% 0.37% 0.38%
Number of salaries quoted 252 385 427
10th Percentile £21,250 £20,570 £19,250
25th Percentile £22,500 £22,000 £20,375
Median annual salary (50th Percentile) £25,000 £25,000 £22,500
Median % change year-on-year - +11.11% +4.65%
75th Percentile £28,000 £27,500 £25,250
90th Percentile £33,500 £32,400 £29,250
UK excluding London median annual salary £25,000 £24,000 £22,500
% change year-on-year +4.17% +6.67% +8.43%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

Salary distribution for jobs citing 1st Line Support over the 6 months to 9 December 2023.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +224 254 £25,000 - 131
UK excluding London +121 199 £25,000 +4.17% 123
Work from Home +200 78 £25,000 +2.04% 34
South East +155 78 £26,000 +4.65% 39
London +247 70 £27,500 - 11
South West +64 36 £23,500 -7.84% 22
North of England +79 29 £23,500 -4.08% 35
East of England +112 20 £23,500 - 10
Yorkshire +82 20 £23,500 -6.00% 13
Midlands +102 19 £25,000 +6.38% 15
West Midlands +121 14 £25,000 +5.26% 5
Scotland +21 13 £25,000 +6.38% 1
North West +87 7 £22,000 -8.33% 17
East Midlands +33 4 £25,500 +10.87% 10
Northern Ireland +42 3 £35,000 +52.17% 2
North East +33 2 £24,000 +12.94% 5
Wales +5 1 - - 2

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 151 (55.51%) Microsoft 365
2 146 (53.68%) Windows
3 131 (48.16%) Customer Service
4 129 (47.43%) Active Directory
5 117 (43.01%) Social Skills
6 111 (40.81%) Microsoft
7 73 (26.84%) Microsoft Office
8 69 (25.37%) Windows 10
9 56 (20.59%) Problem-Solving
10 33 (12.13%) ITIL
11 32 (11.76%) Windows Server
12 30 (11.03%) Analytical Skills
13 29 (10.66%) Driving Licence
14 28 (10.29%) Degree
15 26 (9.56%) VPN
16 25 (9.19%) Azure
17 24 (8.82%) Service Management
17 24 (8.82%) Service Delivery
17 24 (8.82%) Finance
18 23 (8.46%) SLA
18 23 (8.46%) Microsoft Certification
19 21 (7.72%) WAN
19 21 (7.72%) TCP/IP
20 20 (7.35%) SCCM
21 19 (6.99%) LAN
22 18 (6.62%) DHCP
22 18 (6.62%) Change Management
23 17 (6.25%) Telecoms
23 17 (6.25%) Entra ID
24 16 (5.88%) Change Control

1st Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (5.51%) SharePoint
2 12 (4.41%) MS Exchange
3 3 (1.10%) Exchange Server 2010
3 3 (1.10%) Exchange Server 2013
4 1 (0.37%) Skype for Business
Applications
1 73 (26.84%) Microsoft Office
2 2 (0.74%) Microsoft Excel
2 2 (0.74%) Microsoft PowerPoint
Business Applications
1 4 (1.47%) assyst
2 3 (1.10%) Elite 3E
3 1 (0.37%) Sage X3
3 1 (0.37%) SAP Business One
Cloud Services
1 151 (55.51%) Microsoft 365
2 25 (9.19%) Azure
3 17 (6.25%) Entra ID
4 8 (2.94%) Mimecast
4 8 (2.94%) OneDrive
5 5 (1.84%) AWS
6 3 (1.10%) GCP
6 3 (1.10%) Google Workspace
7 2 (0.74%) Power Automate
7 2 (0.74%) SaaS
8 1 (0.37%) Adobe Creative Cloud
8 1 (0.37%) Google Drive
8 1 (0.37%) Nutanix
8 1 (0.37%) Power Platform
8 1 (0.37%) PowerApps
8 1 (0.37%) Slack
8 1 (0.37%) WhatsApp
Communications & Networking
1 26 (9.56%) VPN
2 21 (7.72%) TCP/IP
2 21 (7.72%) WAN
3 19 (6.99%) LAN
4 18 (6.62%) DHCP
5 15 (5.51%) Wi-Fi
6 13 (4.78%) VoIP
7 12 (4.41%) Remote Desktop
7 12 (4.41%) Wireless
8 10 (3.68%) VLAN
9 9 (3.31%) DNS
9 9 (3.31%) Firewall
10 8 (2.94%) Broadband
11 7 (2.57%) ADSL
12 6 (2.21%) IPsec
13 4 (1.47%) Internet
14 3 (1.10%) BGP
14 3 (1.10%) IP Telephony
14 3 (1.10%) MPLS
14 3 (1.10%) OSPF
Database & Business Intelligence
1 1 (0.37%) Crystal Reports
1 1 (0.37%) Firebird
1 1 (0.37%) MySQL
1 1 (0.37%) ObjectStore
1 1 (0.37%) SQL Server
Development Applications
1 2 (0.74%) JIRA
General
1 117 (43.01%) Social Skills
2 30 (11.03%) Analytical Skills
3 24 (8.82%) Finance
4 17 (6.25%) Telecoms
5 11 (4.04%) Automotive
5 11 (4.04%) Law
6 10 (3.68%) Legal
6 10 (3.68%) Marketing
7 9 (3.31%) Banking
8 7 (2.57%) Documentation Skills
8 7 (2.57%) German Language
8 7 (2.57%) Organisational Skills
9 6 (2.21%) Inclusion and Diversity
9 6 (2.21%) Manufacturing
10 5 (1.84%) French Language
10 5 (1.84%) Public Sector
10 5 (1.84%) Retail
11 3 (1.10%) Electronics
12 2 (0.74%) Czech Language
13 1 (0.37%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.74%) HTML
Miscellaneous
1 29 (10.66%) Driving Licence
2 7 (2.57%) Management Information System
2 7 (2.57%) Smart Meter
3 6 (2.21%) Video Conferencing
4 5 (1.84%) Data Centre
5 4 (1.47%) Client/Server
5 4 (1.47%) Self-Motivation
6 2 (0.74%) Analytical Mindset
6 2 (0.74%) Onboarding
6 2 (0.74%) Replication
7 1 (0.37%) Clustering
7 1 (0.37%) CMDB
7 1 (0.37%) EPoS
7 1 (0.37%) iPad
7 1 (0.37%) iPhone
7 1 (0.37%) Life Science
7 1 (0.37%) NHS
7 1 (0.37%) Smartphone
7 1 (0.37%) Team-Oriented Environment
7 1 (0.37%) Video\Live Streaming
Operating Systems
1 146 (53.68%) Windows
2 69 (25.37%) Windows 10
3 32 (11.76%) Windows Server
4 14 (5.15%) Windows 8
5 12 (4.41%) Mac OS
5 12 (4.41%) Windows Server 2012
6 10 (3.68%) Windows 7
7 9 (3.31%) Linux
7 9 (3.31%) Windows Server 2008
7 9 (3.31%) Windows Server 2016
8 7 (2.57%) Android
9 6 (2.21%) Apple iOS
10 5 (1.84%) Windows Server 2019
11 2 (0.74%) Windows Server 2003
12 1 (0.37%) Debian
12 1 (0.37%) Windows Vista
Processes & Methodologies
1 131 (48.16%) Customer Service
2 56 (20.59%) Problem-Solving
3 33 (12.13%) ITIL
4 24 (8.82%) Service Delivery
4 24 (8.82%) Service Management
5 18 (6.62%) Change Management
6 16 (5.88%) Change Control
7 15 (5.51%) Project Management
8 14 (5.15%) Agile
8 14 (5.15%) Time Management
9 13 (4.78%) Application Virtualisation
9 13 (4.78%) Business Case
9 13 (4.78%) Problem Management
10 10 (3.68%) ITSM
11 8 (2.94%) Incident Management
12 7 (2.57%) Asset Management
12 7 (2.57%) Cybersecurity
13 6 (2.21%) Analytics
13 6 (2.21%) Data Analytics
14 5 (1.84%) Coaching
Programming Languages
1 7 (2.57%) SQL
2 3 (1.10%) Perl
2 3 (1.10%) Python
3 1 (0.37%) C#
3 1 (0.37%) PowerShell
Qualifications
1 28 (10.29%) Degree
2 23 (8.46%) Microsoft Certification
3 15 (5.51%) MCITP
4 14 (5.15%) DBS Check
5 13 (4.78%) BPSS Clearance
6 11 (4.04%) CCNA
6 11 (4.04%) Cisco Certification
7 7 (2.57%) A+ Certification
7 7 (2.57%) Network+ Certification
8 4 (1.47%) CCNP
8 4 (1.47%) Computer Science Degree
9 3 (1.10%) CCIE
9 3 (1.10%) Security Cleared
10 2 (0.74%) ITIL Certification
11 1 (0.37%) Azure Certification
11 1 (0.37%) ECDL
11 1 (0.37%) ITIL Foundation Certificate
11 1 (0.37%) JNCIA
11 1 (0.37%) MCP
11 1 (0.37%) MCSA
Quality Assurance & Compliance
1 23 (8.46%) SLA
2 3 (1.10%) ISO/IEC 20000
3 1 (0.37%) GDPR
3 1 (0.37%) ISO/IEC 27001
System Software
1 129 (47.43%) Active Directory
2 13 (4.78%) VMware Infrastructure
3 5 (1.84%) Hyper-V
4 4 (1.47%) Virtual Machines
5 3 (1.10%) BitLocker
6 2 (0.74%) VirtualBox
6 2 (0.74%) VMware ESXi
6 2 (0.74%) XenApp
6 2 (0.74%) XenDesktop
7 1 (0.37%) vSphere
Systems Management
1 20 (7.35%) SCCM
2 13 (4.78%) Microsoft Intune
3 1 (0.37%) Active Directory Federation Services
3 1 (0.37%) Ansible
3 1 (0.37%) Failover Clustering
3 1 (0.37%) Microsoft Clustering
3 1 (0.37%) Single Sign-On
3 1 (0.37%) Terraform
Vendors
1 111 (40.81%) Microsoft
2 16 (5.88%) VMware
3 14 (5.15%) Dell
4 13 (4.78%) Bloomberg
4 13 (4.78%) HP
5 12 (4.41%) Cisco
6 11 (4.04%) Apple
6 11 (4.04%) SolarWinds
7 9 (3.31%) Citrix
7 9 (3.31%) Sophos
8 8 (2.94%) ConnectWise
8 8 (2.94%) N-able
8 8 (2.94%) ServiceNow
9 5 (1.84%) Google
9 5 (1.84%) iManage
9 5 (1.84%) SAP
10 4 (1.47%) Fortinet
10 4 (1.47%) Veeam
11 3 (1.10%) Aderant
11 3 (1.10%) Adobe