The median annual salary for a 1st Line Support was £21,500 in advertised job vacancies during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
First Line Support
UK
Rank 426 435 437
Rank change year-on-year +9 +2  
Permanent jobs requiring a 1st Line Support 513 673 686
As % of all permanent IT jobs advertised in the UK 0.61% 0.66% 0.65%
As % of the Job Titles category 0.64% 0.68% 0.67%
Number of salaries quoted 483 611 617
Median salary £21,500 £21,500 £21,500
90% offered a salary of more than £17,500 £17,500 £17,710
10% offered a salary of more than £26,000 £28,000 £26,700
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year +2.43% +2.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80634 98831 101724
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.35% 96.64%
Number of salaries quoted 66904 82761 83046
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support over the 3 months to 23 March 2017.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 488 £21,500 - 75
South East +18 149 £22,000 +4.76% 13
London -5 118 £25,000 - 16
South West +38 61 £19,000 +2.70% 5
Surrey +10 40 £22,500 +4.65% 1
East of England +7 38 £19,000 -5.00% 5
North West -23 32 £21,000 +2.43% 18
Yorkshire +23 31 £21,000 +5.00% 4
East Midlands +15 29 £20,000 - 7
Berkshire +39 28 £21,500 -14.00% 3
Buckinghamshire +32 25 £22,000 +2.32%
Manchester -21 22 £21,000 +2.43% 13
Hertfordshire +14 21 £20,000 -13.04% 1
West Midlands +31 20 £21,000 - 4
Reading +53 19 £21,500 -2.27% 2
Derbyshire +23 19 £21,000 +20.00%
Kent +21 18 £22,500 -
High Wycombe +20 17 £21,500 +7.50%
West Yorkshire +23 16 £22,000 +4.76% 3
Somerset +1 16 £19,000 +15.15%
Hampshire -2 16 £20,000 +5.26% 6
Wiltshire +21 15 £19,000 -15.55% 1
Bath - 15 £19,000 -
Bristol +8 13 £22,000 - 2
South Yorkshire +14 12 £21,000 -2.32%
Guildford +24 11 £22,500 +9.75%
Sheffield +16 11 £21,000 -2.32%
North East +12 11 £18,500 -5.12% 3
Chesterfield +10 11 £20,000 +14.28%
Tyne and Wear +20 9 £18,500 -5.12% 2

1st Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 23 March 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support in the job title.

1 626 (64.27%) Windows
2 493 (50.62%) Active Directory
3 452 (46.41%) Microsoft
4 295 (30.29%) MS Office
5 249 (25.56%) Windows 7
6 238 (24.44%) MS Excel
7 218 (22.38%) ITIL
8 190 (19.51%) SLA
9 170 (17.45%) Windows Server
10 149 (15.30%) MS Exchange
11 125 (12.83%) Office 365
12 113 (11.60%) Citrix
13 103 (10.57%) VMware
14 97 (9.96%) Windows XP
14 97 (9.96%) Windows 8
14 97 (9.96%) Windows 10
15 91 (9.34%) TCP/IP
16 85 (8.73%) Finance
17 81 (8.32%) Firewall
18 79 (8.11%) VPN
19 74 (7.60%) VMware Infrastructure
20 64 (6.57%) Windows Server 2008
21 63 (6.47%) SQL
22 61 (6.26%) Analytical Skills
23 57 (5.85%) Service Management
24 55 (5.65%) WAN
25 53 (5.44%) Windows Server 2012
26 51 (5.24%) Linux
26 51 (5.24%) Microsoft Certification
27 50 (5.13%) Cisco

1st Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 149 (15.30%) MS Exchange
2 32 (3.29%) Exchange Server 2010
3 31 (3.18%) SharePoint
4 29 (2.98%) Skype for Business
5 15 (1.54%) Exchange Server 2007
5 15 (1.54%) Exchange Server 2013
6 13 (1.33%) Exchange Server 2003
7 8 (0.82%) IIS
7 8 (0.82%) SharePoint 2010
8 4 (0.41%) IBM Notes
9 3 (0.31%) Blackberry Enterprise Server
9 3 (0.31%) CMS
10 2 (0.21%) SharePoint 2013
10 2 (0.21%) WordPress
11 1 (0.10%) GroupWise
11 1 (0.10%) JBoss
11 1 (0.10%) Sitecore CMS
11 1 (0.10%) Umbraco
Applications
1 295 (30.29%) MS Office
2 238 (24.44%) MS Excel
3 19 (1.95%) MS PowerPoint
4 5 (0.51%) Adobe Creative Suite
5 3 (0.31%) MS Visio
6 2 (0.21%) InfoPath
6 2 (0.21%) MS Project
7 1 (0.10%) AutoCAD
7 1 (0.10%) Photoshop
Business Applications
1 3 (0.31%) Dynamics NAV
1 3 (0.31%) SAP Business One
2 2 (0.21%) Dynamics CRM
2 2 (0.21%) thinkFolio
3 1 (0.10%) NetSuite
3 1 (0.10%) SAP BPC
Cloud Services
1 125 (12.83%) Office 365
2 11 (1.13%) Microsoft Azure
3 8 (0.82%) SaaS
4 6 (0.62%) Cloud Computing
5 4 (0.41%) Dropbox
6 2 (0.21%) Amazon AWS
7 1 (0.10%) Fastly
7 1 (0.10%) G Suite
7 1 (0.10%) Mimecast
Communications & Networking
1 91 (9.34%) TCP/IP
2 81 (8.32%) Firewall
3 79 (8.11%) VPN
4 55 (5.65%) WAN
5 50 (5.13%) Internet
6 49 (5.03%) DNS
7 47 (4.83%) LAN
8 43 (4.41%) VoIP
9 37 (3.80%) DHCP
10 24 (2.46%) Remote Desktop
11 20 (2.05%) Skype
12 14 (1.44%) FTP
13 10 (1.03%) NAS
13 10 (1.03%) Network Security
14 8 (0.82%) ADSL
14 8 (0.82%) PBX
15 7 (0.72%) SMTP
15 7 (0.72%) SSL
16 6 (0.62%) Wireless
17 5 (0.51%) IPv4
Database & Business Intelligence
1 19 (1.95%) SQL Server
2 12 (1.23%) MySQL
3 6 (0.62%) Crystal Reports
3 6 (0.62%) MS Access
4 5 (0.51%) SQL Server 2008
5 4 (0.41%) SQL Server Reporting Services
6 3 (0.31%) SQL Server 2005
7 2 (0.21%) Relational Database
8 1 (0.10%) BusinessObjects
8 1 (0.10%) DB2
8 1 (0.10%) FileMaker
8 1 (0.10%) Oracle Database
8 1 (0.10%) SAP BW
Development Applications
1 5 (0.51%) JIRA
2 1 (0.10%) Eclipse
General
1 85 (8.73%) Finance
2 36 (3.70%) Law
2 36 (3.70%) Telecoms
3 30 (3.08%) Legal
4 20 (2.05%) Banking
4 20 (2.05%) Marketing
5 18 (1.85%) French Language
5 18 (1.85%) Retail
6 15 (1.54%) German Language
7 13 (1.33%) Manufacturing
8 11 (1.13%) Advertising
9 9 (0.92%) Financial Institution
10 7 (0.72%) Polish Language
11 6 (0.62%) Spanish Language
12 5 (0.51%) Back Office
12 5 (0.51%) Billing
12 5 (0.51%) Dutch Language
12 5 (0.51%) Games
13 4 (0.41%) Front Office
14 3 (0.31%) Turkish Language
Libraries, Frameworks & Software Standards
1 5 (0.51%) .NET
1 5 (0.51%) HTML
2 3 (0.31%) Apache Flex
2 3 (0.31%) ASP.NET
2 3 (0.31%) CSS
3 2 (0.21%) COM
3 2 (0.21%) ebXML
3 2 (0.21%) Middleware
4 1 (0.10%) DHTML
4 1 (0.10%) LAMP
4 1 (0.10%) OLE
4 1 (0.10%) XML
4 1 (0.10%) XMPP
Miscellaneous
1 61 (6.26%) Analytical Skills
2 47 (4.83%) iPad
3 34 (3.49%) Blackberry
4 26 (2.67%) iPhone
5 21 (2.16%) Driving Licence
6 20 (2.05%) Smartphone
7 17 (1.75%) Computer Science
8 15 (1.54%) Video Conferencing
9 13 (1.33%) Data Centre
9 13 (1.33%) NHS
10 10 (1.03%) EPoS
11 8 (0.82%) Chip and PIN
11 8 (0.82%) Client/Server
12 7 (0.72%) CMDB
12 7 (0.72%) Linux Command Line
13 6 (0.62%) Fat Client
13 6 (0.62%) Management Information System
13 6 (0.62%) Thin Client
14 5 (0.51%) Hedge funds
15 4 (0.41%) User Experience
Operating Systems
1 626 (64.27%) Windows
2 249 (25.56%) Windows 7
3 170 (17.45%) Windows Server
4 97 (9.96%) Windows 10
4 97 (9.96%) Windows 8
4 97 (9.96%) Windows XP
5 64 (6.57%) Windows Server 2008
6 53 (5.44%) Windows Server 2012
7 51 (5.24%) Linux
8 34 (3.49%) Mac OS X
8 34 (3.49%) Windows Server 2003
9 17 (1.75%) Mac OS
10 13 (1.33%) Apple iOS
10 13 (1.33%) Unix
11 12 (1.23%) Android
12 10 (1.03%) Windows Vista
13 4 (0.41%) Solaris
14 2 (0.21%) VMS
14 2 (0.21%) Windows Phone
15 1 (0.10%) Windows Mobile
Processes & Methodologies
1 218 (22.38%) ITIL
2 57 (5.85%) Service Management
3 46 (4.72%) Time Management
4 35 (3.59%) Service Delivery
5 31 (3.18%) Incident Management
6 24 (2.46%) ITSM
7 22 (2.26%) CRM
8 17 (1.75%) Mobile Device Management
8 17 (1.75%) Root Cause Analysis
9 15 (1.54%) ITIL V3
9 15 (1.54%) Kalman Filter
9 15 (1.54%) Workflow
10 14 (1.44%) Asset Management
10 14 (1.44%) Web Filtering
11 13 (1.33%) Change Management
11 13 (1.33%) ERP
12 12 (1.23%) Mathematics
13 11 (1.13%) E-Commerce
13 11 (1.13%) Web Development
14 10 (1.03%) Statistics
Programming Languages
1 63 (6.47%) SQL
2 26 (2.67%) C
3 9 (0.92%) JavaScript
4 7 (0.72%) T-SQL
4 7 (0.72%) VBScript
5 5 (0.51%) C#
6 3 (0.31%) Java
7 1 (0.10%) C++
7 1 (0.10%) Google Apps Script
7 1 (0.10%) PHP
7 1 (0.10%) VBA
Qualifications
1 51 (5.24%) Microsoft Certification
2 47 (4.83%) Degree
3 29 (2.98%) CCNA
3 29 (2.98%) Cisco Certification
4 23 (2.36%) MCP
5 21 (2.16%) SC Cleared
5 21 (2.16%) Security Cleared
6 18 (1.85%) MCSE
7 16 (1.64%) A+ Certification
7 16 (1.64%) ITIL Certification
8 14 (1.44%) MCSA
9 12 (1.23%) Network+ Certification
10 11 (1.13%) CCNP
11 7 (0.72%) CCIE
12 6 (0.62%) HND
13 5 (0.51%) CCENT
13 5 (0.51%) MCITP
14 4 (0.41%) MCDST
14 4 (0.41%) SCNA
14 4 (0.41%) Sun Certification
Quality Assurance & Compliance
1 190 (19.51%) SLA
2 2 (0.21%) QA
System Software
1 493 (50.62%) Active Directory
2 74 (7.60%) VMware Infrastructure
3 17 (1.75%) Hyper-V
4 13 (1.33%) Microsoft Virtual Server
5 10 (1.03%) XenApp
6 7 (0.72%) Virtual Machines
7 4 (0.41%) Sendmail
7 4 (0.41%) Terminal Server
8 3 (0.31%) IMail Server
8 3 (0.31%) VMware Workstation
9 2 (0.21%) Microsoft App-V
9 2 (0.21%) Terminal Services
9 2 (0.21%) Virtual Desktop
10 1 (0.10%) Citrix Presentation Server
10 1 (0.10%) NDS
10 1 (0.10%) NetIQ eDirectory
10 1 (0.10%) Virtual Servers
10 1 (0.10%) VMware ESXi
10 1 (0.10%) XenDesktop
Systems Management
1 37 (3.80%) SCCM
2 7 (0.72%) Backup Exec
2 7 (0.72%) Systems Management Server (SMS)
3 2 (0.21%) DameWare
3 2 (0.21%) OpenView
3 2 (0.21%) OVSD
3 2 (0.21%) ServiceCenter
4 1 (0.10%) Cisco CUCM
4 1 (0.10%) HP Data Protector
4 1 (0.10%) Jamf Pro
4 1 (0.10%) McAfee ePO
4 1 (0.10%) Nagios
4 1 (0.10%) SCOM
4 1 (0.10%) SCSM
4 1 (0.10%) SCVMM
4 1 (0.10%) WSUS
Vendors
1 452 (46.41%) Microsoft
2 113 (11.60%) Citrix
3 103 (10.57%) VMware
4 50 (5.13%) Cisco
5 43 (4.41%) Apple
6 40 (4.11%) Bomgar
7 23 (2.36%) Remedy
8 22 (2.26%) HP
9 21 (2.16%) iManage
10 14 (1.44%) ServiceNow
11 12 (1.23%) Dell
11 12 (1.23%) SAP
12 11 (1.13%) Avaya
13 10 (1.03%) Adobe
14 8 (0.82%) Fujitsu
14 8 (0.82%) Polycom
14 8 (0.82%) RedPrairie
15 6 (0.62%) CheckPoint
15 6 (0.62%) Spiceworks
15 6 (0.62%) WatchGuard
Northampton, Northamptonshire
Senitor Associates
Salary: £19000 per annum
Posted: 2 days ago
London
Burns Sheehan
Salary: £20000.00 - £28000.00 per annum
Posted: Yesterday
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £24000 per annum + Benefits
Posted: 7 hours ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 per annum + Benefits
Posted: 15 hours ago
Manchester, Lancashire
Itecco
Salary: £18000 per annum + Company Vehicle (Fuel Card)
Posted: 9 hours ago
London
Harvey Nash plc
Salary: £18000 - £20000 per annum
Posted: Yesterday
Manchester, Lancashire
Certes Computing Ltd
Salary: £20000 - £23000 per annum + Plus Benefits/Training
Posted: Yesterday
Manchester, Lancashire
Certes Computing Ltd
Salary: £20000 - £21000 per annum + Pension, Healthcare, Training
Posted: Yesterday
Dewsbury, West Yorkshire
Itecco
Salary: £18000 - £20000 per annum + gym / pension / insurance
Posted: 9 hours ago
London
Information Technology Services
Salary: £22k - 26k per year
Posted: 2 days ago
Northamptonshire
TEKsystems
Salary: £20000 - £24000 per annum + Benefits
Posted: 2 days ago
Portsmouth, Hampshire
Rullion
Salary: £18000 - £22000 per annum
Posted: Yesterday
Oxford, Oxfordshire
Searchability
Salary: £18000 - £23000 per annum
Posted: 2 days ago
West Midlands (County)
Network ITR
Salary: £17000 - £19000 per annum
Posted: 3 days ago
London
Artemis Recruitment Ltd
Salary: Up to £25,000 per annum + Benefits
Posted: 2 days ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 2 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £15000 - £20000 per annum + bens
Posted: 2 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 3 days ago
Waltham Cross, Hertfordshire
Latcom Ltd
Salary: From £20,000 to £20,000 per annum + On-call Allowance + Good Benefits
Posted: Yesterday
London
Harvey Nash plc
Salary: £18000 - £20000 per annum
Posted: 3 days ago
South West London
Complete Tech Limited
Salary: From £20,000 to £23,000 per annum
Posted: 2 days ago
London
TLP Consultancy Ltd.
Salary: £30000 - £35000 per annum
Posted: Yesterday
Malvern, Worcestershire
Senitor Associates
Salary: £18000 - £22000 per annum + perm
Posted: 2 days ago
Cardiff, South Glamorgan
The People Network
Salary: £18000 - £28000 per annum, Benefits benefits
Posted: 6 days ago
Blackburn, Lancashire
Searchability
Salary: £14000 - £16000 per annum
Posted: 2 days ago
Cambridge, Cambridgeshire
Evolution Recruitment Solutions
Salary: 24k-26k + benefits
Posted: 2 days ago
Reading, Berkshire
RecruitmentRevolution.com Limited
Salary: Excellent Salary + Company Benefits Package
Posted: Yesterday
York, North Yorkshire
Authentic Recruitment
Salary: £16k - 20k per year + benefits
Posted: 6 days ago
Cheadle, Cheshire
Rutherford Grant Recruitment
Salary: £18000.00 - £22000.00 per annum
Posted: 2 days ago
Nottingham, Nottinghamshire
Capita Resourcing - IT Resourcing
Salary: £18000 per annum + 17.5% shift allowance
Posted: 6 days ago