First Line Support
UK
The median First Line Support salary in the UK is £25,000 per year according to job vacancies posted during the 6 months to 9 December 2023.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 9 Dec 2023 |
Same period 2022 | Same period 2021 | |
|---|---|---|---|
| Rank | 467 | 669 | 644 |
| Rank change year-on-year | +202 | -25 | -91 |
| Permanent jobs requiring a 1st Line Support | 272 | 432 | 465 |
| As % of all permanent jobs advertised in the UK | 0.52% | 0.35% | 0.36% |
| As % of the Job Titles category | 0.55% | 0.37% | 0.38% |
| Number of salaries quoted | 252 | 385 | 427 |
| 10th Percentile | £21,250 | £20,570 | £19,250 |
| 25th Percentile | £22,500 | £22,000 | £20,375 |
| Median annual salary (50th Percentile) | £25,000 | £25,000 | £22,500 |
| Median % change year-on-year | - | +11.11% | +4.65% |
| 75th Percentile | £28,000 | £27,500 | £25,250 |
| 90th Percentile | £33,500 | £32,400 | £29,250 |
| UK excluding London median annual salary | £25,000 | £24,000 | £22,500 |
| % change year-on-year | +4.17% | +6.67% | +8.43% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 49,748 | 116,938 | 121,615 |
| % of permanent jobs with a recognized job title | 95.41% | 95.42% | 95.23% |
| Number of salaries quoted | 36,451 | 73,675 | 84,434 |
| 10th Percentile | £31,250 | £32,750 | £32,250 |
| 25th Percentile | £42,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £60,000 | £57,500 |
| Median % change year-on-year | - | +4.35% | +4.55% |
| 75th Percentile | £80,000 | £81,250 | £77,500 |
| 90th Percentile | £97,500 | £98,750 | £95,000 |
| UK excluding London median annual salary | £52,500 | £52,500 | £50,000 |
| % change year-on-year | - | +5.00% | +5.26% |
1st Line Support
Job Vacancy Trend
Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.
1st Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Support.
1st Line Support
Salary Histogram
Salary distribution for jobs citing 1st Line Support over the 6 months to 9 December 2023.
1st Line Support
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +224 | 254 | £25,000 | - | 131 |
| UK excluding London | +121 | 199 | £25,000 | +4.17% | 123 |
| Work from Home | +200 | 78 | £25,000 | +2.04% | 34 |
| South East | +155 | 78 | £26,000 | +4.65% | 39 |
| London | +247 | 70 | £27,500 | - | 11 |
| South West | +64 | 36 | £23,500 | -7.84% | 22 |
| North of England | +79 | 29 | £23,500 | -4.08% | 35 |
| East of England | +112 | 20 | £23,500 | - | 10 |
| Yorkshire | +82 | 20 | £23,500 | -6.00% | 13 |
| Midlands | +102 | 19 | £25,000 | +6.38% | 15 |
| West Midlands | +121 | 14 | £25,000 | +5.26% | 5 |
| Scotland | +21 | 13 | £25,000 | +6.38% | 1 |
| North West | +87 | 7 | £22,000 | -8.33% | 17 |
| East Midlands | +33 | 4 | £25,500 | +10.87% | 10 |
| Northern Ireland | +42 | 3 | £35,000 | +52.17% | 2 |
| North East | +33 | 2 | £24,000 | +12.94% | 5 |
| Wales | +5 | 1 | - | - | 2 |
1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 9 December 2023, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.
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1st Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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