Period
to 17 December 2018

The median annual salary for a 1st Line Support was £22,000 in advertised job vacancies during the 6 months to 17 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 483 538 491
Rank change year-on-year +55 -47 +22
Permanent jobs requiring a 1st Line Support 950 903 1,051
As % of all permanent IT jobs advertised in the UK 0.60% 0.51% 0.57%
As % of the Job Titles category 0.62% 0.53% 0.59%
Number of salaries quoted 858 804 938
UK median annual salary £22,000 £21,000 £22,000
Median salary % change year-on-year +4.76% -4.55% +2.33%
10th Percentile £18,000 £17,000 £17,000
90th Percentile £28,750 £27,500 £30,825
UK excluding London median annual salary £21,000 £20,000 £21,000
% change year-on-year +5.00% -4.76% +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 152,666 171,146 177,519
% of permanent IT jobs with a recognized job title 95.84% 96.05% 96.59%
Number of salaries quoted 122,303 137,777 148,225
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +4.40%
10th Percentile £27,750 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support over the 6 months to 17 December 2018.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +64 906 £22,000 +4.76% 83
UK excluding London +46 704 £21,000 +5.00% 59
South East +34 279 £22,000 +4.76% 17
London +88 222 £25,000 +2.04% 27
North of England +64 199 £20,000 +2.56% 14
North West +42 123 £20,250 +6.58% 8
Midlands -18 78 £21,250 +11.84% 9
Yorkshire +61 75 £20,000 - 6
South West +24 69 £20,000 -3.03% 4
East of England +20 63 £22,000 +7.32% 12
West Midlands +14 49 £22,000 +18.92% 5
East Midlands +3 29 £20,348 +1.74% 4
Wales +9 14 £22,000 +4.76% 2
North East +4 1 £21,500 +7.50%
Scotland -14 1 - - 1
Northern Ireland - 1 £23,500 -

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 December 2018, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 585 (61.58%) Windows
2 462 (48.63%) Active Directory
3 416 (43.79%) Microsoft
4 254 (26.74%) Microsoft Office
5 245 (25.79%) Office 365
6 222 (23.37%) ITIL
7 217 (22.84%) Windows 7
8 165 (17.37%) Windows Server
9 153 (16.11%) Windows 10
10 136 (14.32%) SLA
11 131 (13.79%) Problem-Solving
12 107 (11.26%) SQL
13 91 (9.58%) MS Exchange
14 87 (9.16%) Windows Server 2012
15 75 (7.89%) Citrix
16 74 (7.79%) Windows Server 2008
17 71 (7.47%) VMware
18 60 (6.32%) Retail
19 57 (6.00%) DNS
20 56 (5.89%) Service Management
21 55 (5.79%) Finance
22 53 (5.58%) Linux
22 53 (5.58%) Microsoft Certification
22 53 (5.58%) Windows 8
23 49 (5.16%) Exchange Server 2010
24 47 (4.95%) Cisco
25 45 (4.74%) Apple
25 45 (4.74%) VMware Infrastructure
26 44 (4.63%) Microsoft Excel
27 42 (4.42%) TCP/IP

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (9.58%) MS Exchange
2 49 (5.16%) Exchange Server 2010
3 28 (2.95%) SharePoint
4 22 (2.32%) Exchange Server 2013
5 20 (2.11%) Skype for Business
6 14 (1.47%) Exchange Server 2007
7 8 (0.84%) IIS
8 5 (0.53%) Blackberry Enterprise Server
9 4 (0.42%) SharePoint 2013
10 2 (0.21%) Apache
10 2 (0.21%) K2 blackpearl
10 2 (0.21%) WordPress
11 1 (0.11%) Confluence
11 1 (0.11%) Exchange Server 2003
11 1 (0.11%) IBM Notes
Applications
1 254 (26.74%) Microsoft Office
2 44 (4.63%) Microsoft Excel
3 13 (1.37%) Microsoft PowerPoint
4 4 (0.42%) MS Visio
5 1 (0.11%) Adobe After Effects
5 1 (0.11%) AutoCAD
5 1 (0.11%) HipChat
5 1 (0.11%) Houdini
5 1 (0.11%) Maya
5 1 (0.11%) NUKE
5 1 (0.11%) Photoshop
Business Applications
1 15 (1.58%) Dynamics CRM
2 10 (1.05%) assyst
3 8 (0.84%) Dynamics NAV
4 4 (0.42%) Dynamics AX
5 3 (0.32%) Remedy ITSM
5 3 (0.32%) Sage CRM
6 2 (0.21%) Carpe Diem
6 2 (0.21%) Magento
7 1 (0.11%) Dynamics GP
7 1 (0.11%) NetSuite
Cloud Services
1 245 (25.79%) Office 365
2 38 (4.00%) Microsoft Azure
3 11 (1.16%) Amazon AWS
4 6 (0.63%) SaaS
5 4 (0.42%) Dynamics 365
5 4 (0.42%) G Suite
5 4 (0.42%) IaaS
6 3 (0.32%) Akamai
6 3 (0.32%) OneDrive
7 2 (0.21%) Adobe Creative Cloud
7 2 (0.21%) Azure Active Directory
8 1 (0.11%) Cloud Computing
8 1 (0.11%) Google Drive
8 1 (0.11%) Oracle CX
8 1 (0.11%) PaaS
Communications & Networking
1 57 (6.00%) DNS
2 42 (4.42%) Firewall
2 42 (4.42%) TCP/IP
3 39 (4.11%) DHCP
4 33 (3.47%) WAN
5 30 (3.16%) Internet
5 30 (3.16%) LAN
6 27 (2.84%) VPN
7 21 (2.21%) Wireless
8 20 (2.11%) VoIP
9 19 (2.00%) Skype
10 14 (1.47%) ADSL
11 13 (1.37%) Broadband
12 11 (1.16%) FTP
13 10 (1.05%) 3G
14 7 (0.74%) HTTP
15 6 (0.63%) Unified Communications
15 6 (0.63%) Wi-Fi
16 5 (0.53%) Remote Desktop
17 4 (0.42%) WebEx
Database & Business Intelligence
1 27 (2.84%) SQL Server
2 23 (2.42%) MySQL
3 11 (1.16%) PostgreSQL
3 11 (1.16%) SQL Server 2008
4 7 (0.74%) SQL Server 2005
5 3 (0.32%) Apache Cassandra
5 3 (0.32%) SQL Server Reporting Services
6 1 (0.11%) NonStop SQL
Development Applications
1 9 (0.95%) JIRA
2 2 (0.21%) Ant
3 1 (0.11%) Hudson
General
1 60 (6.32%) Retail
2 55 (5.79%) Finance
3 38 (4.00%) Telecoms
4 26 (2.74%) Manufacturing
5 18 (1.89%) Marketing
6 15 (1.58%) Automotive
6 15 (1.58%) Legal
7 11 (1.16%) Advertising
7 11 (1.16%) Publishing
8 10 (1.05%) Banking
8 10 (1.05%) Games
9 7 (0.74%) Electronics
9 7 (0.74%) German Language
10 6 (0.63%) Law
11 5 (0.53%) Spanish Language
12 4 (0.42%) French Language
12 4 (0.42%) Italian Language
12 4 (0.42%) Polish Language
12 4 (0.42%) Russian Language
12 4 (0.42%) Swedish Language
Libraries, Frameworks & Software Standards
1 14 (1.47%) HTML
1 14 (1.47%) Web Services
2 13 (1.37%) XML
3 10 (1.05%) CSS
4 3 (0.32%) .NET
5 2 (0.21%) LAMP
5 2 (0.21%) LAPP Stack
5 2 (0.21%) LDAP
6 1 (0.11%) COM
6 1 (0.11%) V-Ray
Miscellaneous
1 36 (3.79%) Self-Motivation
2 34 (3.58%) Analytical Skills
3 29 (3.05%) Management Information System
4 21 (2.21%) Driving Licence
5 17 (1.79%) Fat Client
5 17 (1.79%) Thin Client
6 16 (1.68%) Data Centre
7 14 (1.47%) iPhone
8 13 (1.37%) Fintech
9 12 (1.26%) Blackberry
10 7 (0.74%) Cyberattack
11 6 (0.63%) Handset
11 6 (0.63%) Linux Command Line
11 6 (0.63%) Online Banking
11 6 (0.63%) Virtual Team
12 5 (0.53%) Video Conferencing
13 4 (0.42%) Digital Media
13 4 (0.42%) FMCG
13 4 (0.42%) Social Media
13 4 (0.42%) User Experience
Operating Systems
1 585 (61.58%) Windows
2 217 (22.84%) Windows 7
3 165 (17.37%) Windows Server
4 153 (16.11%) Windows 10
5 87 (9.16%) Windows Server 2012
6 74 (7.79%) Windows Server 2008
7 53 (5.58%) Linux
7 53 (5.58%) Windows 8
8 29 (3.05%) Android
9 24 (2.53%) Unix
10 23 (2.42%) Apple iOS
11 22 (2.32%) Mac OS X
12 21 (2.21%) Mac OS
13 8 (0.84%) Windows Server 2003
14 7 (0.74%) Windows XP
15 4 (0.42%) Windows 2000 Server
16 3 (0.32%) Windows Phone
17 2 (0.21%) Windows Mobile
18 1 (0.11%) Windows 2000
Processes & Methodologies
1 222 (23.37%) ITIL
2 131 (13.79%) Problem-Solving
3 56 (5.89%) Service Management
4 37 (3.89%) CRM
5 35 (3.68%) Service Delivery
6 31 (3.26%) Problem Management
7 30 (3.16%) Incident Management
7 30 (3.16%) Time Management
8 21 (2.21%) Change Management
9 20 (2.11%) Tech Ops
10 18 (1.89%) ITSM
11 17 (1.79%) ITIL V3
11 17 (1.79%) Mathematics
12 16 (1.68%) ERP
13 14 (1.47%) Asset Management
13 14 (1.47%) B2B
13 14 (1.47%) Decision-Making
14 12 (1.26%) Business Intelligence
14 12 (1.26%) Root Cause Analysis
14 12 (1.26%) Service Desk Management
Programming Languages
1 107 (11.26%) SQL
2 23 (2.42%) C
3 19 (2.00%) C#
4 13 (1.37%) PowerShell
5 9 (0.95%) Java
5 9 (0.95%) PL/SQL
5 9 (0.95%) T-SQL
6 5 (0.53%) VB
7 4 (0.42%) JavaScript
8 3 (0.32%) VBScript
9 2 (0.21%) PHP
10 1 (0.11%) C++
10 1 (0.11%) Python
Qualifications
1 53 (5.58%) Microsoft Certification
2 40 (4.21%) Degree
3 35 (3.68%) MCSE
4 32 (3.37%) CCNA
4 32 (3.37%) Cisco Certification
5 21 (2.21%) Security Cleared
6 19 (2.00%) A+ Certification
7 17 (1.79%) DBS Check
8 16 (1.68%) ITIL Certification
8 16 (1.68%) MCITP
8 16 (1.68%) SC Cleared
9 12 (1.26%) MCP
9 12 (1.26%) Network+ Certification
10 10 (1.05%) VMware Certified Professional (VCP)
11 9 (0.95%) MCSA
12 5 (0.53%) MCDST
13 4 (0.42%) ITIL Foundation Certificate
14 2 (0.21%) ACTC
14 2 (0.21%) CCIE
14 2 (0.21%) DV Cleared
Quality Assurance & Compliance
1 136 (14.32%) SLA
2 17 (1.79%) ISO/IEC 27001
3 9 (0.95%) ISO 9001
4 5 (0.53%) Sarbanes-Oxley
5 3 (0.32%) GDPR
6 2 (0.21%) Data Quality
6 2 (0.21%) Disclosure Scotland
6 2 (0.21%) ISO/IEC 20000
System Software
1 462 (48.63%) Active Directory
2 45 (4.74%) VMware Infrastructure
3 33 (3.47%) XenApp
4 30 (3.16%) Hyper-V
5 19 (2.00%) VMware ESXi
6 13 (1.37%) XenDesktop
7 10 (1.05%) vSphere
8 7 (0.74%) Terminal Server
9 5 (0.53%) Docker
10 4 (0.42%) Virtual Desktop
11 3 (0.32%) Terminal Services
12 2 (0.21%) Firmware
12 2 (0.21%) Virtual Servers
13 1 (0.11%) Virtual Machines
13 1 (0.11%) XenServer
Systems Management
1 42 (4.42%) SCCM
2 4 (0.42%) Symantec Endpoint Protection
3 3 (0.32%) Backup Exec
3 3 (0.32%) DameWare
3 3 (0.32%) Kubernetes
3 3 (0.32%) Microsoft Intune
3 3 (0.32%) Nagios
3 3 (0.32%) ServiceCenter
3 3 (0.32%) WSUS
3 3 (0.32%) ZABBIX
4 2 (0.21%) AirWatch
4 2 (0.21%) Microsoft Data Protection Manager
4 2 (0.21%) Norton AntiVirus
4 2 (0.21%) WhatsUp Gold
5 1 (0.11%) Iperf
5 1 (0.11%) Single Sign-On
5 1 (0.11%) Systems Management Server (SMS)
Vendors
1 416 (43.79%) Microsoft
2 75 (7.89%) Citrix
3 71 (7.47%) VMware
4 47 (4.95%) Cisco
5 45 (4.74%) Apple
6 25 (2.63%) IBM
7 18 (1.89%) HP
7 18 (1.89%) Remedy
8 15 (1.58%) Adobe
8 15 (1.58%) ServiceNow
9 14 (1.47%) Capita
9 14 (1.47%) Google
9 14 (1.47%) Meraki
10 12 (1.26%) Fujitsu
11 11 (1.16%) Aruba
12 10 (1.05%) Polycom
12 10 (1.05%) Symantec
13 9 (0.95%) Mitel
14 8 (0.84%) Sage
15 7 (0.74%) Borland