Period
to 21 February 2019

The median annual salary for a 1st Line Support was £22,000 in advertised job vacancies during the 6 months to 21 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
21 Feb 2019
Same period 2018 Same period 2017
Rank 503 543 504
Rank change year-on-year +40 -39 -25
Permanent jobs requiring a 1st Line Support 815 869 967
As % of all permanent IT jobs advertised in the UK 0.54% 0.49% 0.55%
As % of the Job Titles category 0.56% 0.51% 0.57%
Number of salaries quoted 744 783 887
UK median annual salary £22,000 £21,000 £21,500
Median salary % change year-on-year +4.76% -2.33% -
10th Percentile £18,000 £17,000 £17,000
90th Percentile £29,850 £27,250 £28,750
UK excluding London median annual salary £21,000 £20,000 £21,000
% change year-on-year +5.00% -4.76% +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 145,071 169,822 169,826
% of permanent IT jobs with a recognized job title 95.90% 96.31% 96.55%
Number of salaries quoted 116,020 139,244 141,122
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +2.75%
10th Percentile £28,250 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support over the 6 months to 21 February 2019.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 21 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 777 £22,000 +4.76% 89
UK excluding London +38 636 £21,000 +5.00% 65
South East +52 262 £22,500 +7.14% 20
London +22 161 £25,000 - 25
North of England +68 160 £20,500 +2.50% 16
Midlands -8 85 £21,000 +10.53% 11
North West +8 82 £21,000 +7.69% 10
Yorkshire +70 77 £20,125 +0.63% 4
West Midlands +8 57 £20,500 +7.89% 9
South West +3 57 £21,000 -2.33% 4
East of England +39 56 £20,500 +5.13% 13
East Midlands +23 28 £21,000 +5.00% 2
Scotland +10 7 £19,000 -2.56% 1
Wales +4 7 £18,000 -7.69%
Northern Ireland -13 2 £17,000 -17.07%
North East +12 1 £21,500 +2.38% 2

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 February 2019, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 497 (60.98%) Windows
2 365 (44.79%) Microsoft
3 363 (44.54%) Active Directory
4 229 (28.10%) Microsoft Office
5 208 (25.52%) Office 365
6 205 (25.15%) ITIL
7 189 (23.19%) Windows 7
8 138 (16.93%) Windows 10
9 131 (16.07%) Windows Server
10 125 (15.34%) Problem-Solving
11 114 (13.99%) SQL
12 102 (12.52%) SLA
13 74 (9.08%) Citrix
14 73 (8.96%) MS Exchange
15 69 (8.47%) VMware
16 55 (6.75%) Windows Server 2012
17 54 (6.63%) Finance
18 53 (6.50%) Linux
18 53 (6.50%) Cisco
19 51 (6.26%) Windows Server 2008
20 50 (6.13%) Firewall
20 50 (6.13%) Service Management
21 46 (5.64%) Microsoft Excel
21 46 (5.64%) DNS
22 44 (5.40%) Time Management
23 41 (5.03%) Retail
24 40 (4.91%) Telecoms
24 40 (4.91%) Microsoft Certification
24 40 (4.91%) Windows 8
25 39 (4.79%) Unix

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (8.96%) MS Exchange
2 27 (3.31%) Exchange Server 2010
3 25 (3.07%) SharePoint
4 21 (2.58%) IIS
5 11 (1.35%) Skype for Business
6 8 (0.98%) Blackberry Enterprise Server
6 8 (0.98%) Exchange Server 2013
7 7 (0.86%) Exchange Server 2007
8 4 (0.49%) IBM Notes
9 2 (0.25%) Apache
9 2 (0.25%) K2 blackpearl
9 2 (0.25%) WordPress
10 1 (0.12%) Confluence
10 1 (0.12%) Exchange Server 2003
10 1 (0.12%) SharePoint 2013
Applications
1 229 (28.10%) Microsoft Office
2 46 (5.64%) Microsoft Excel
3 15 (1.84%) Microsoft PowerPoint
4 4 (0.49%) MS Visio
5 1 (0.12%) HipChat
Business Applications
1 13 (1.60%) Dynamics CRM
2 8 (0.98%) Dynamics NAV
3 7 (0.86%) assyst
4 4 (0.49%) Remedy ITSM
5 3 (0.37%) Sage CRM
6 2 (0.25%) Carpe Diem
6 2 (0.25%) Distributed Ledger
7 1 (0.12%) Dynamics AX
7 1 (0.12%) Dynamics GP
7 1 (0.12%) Magento
Cloud Services
1 208 (25.52%) Office 365
2 28 (3.44%) Microsoft Azure
3 8 (0.98%) Amazon AWS
4 6 (0.74%) IaaS
4 6 (0.74%) SaaS
5 5 (0.61%) Akamai
6 4 (0.49%) G Suite
7 2 (0.25%) Adobe Creative Cloud
7 2 (0.25%) Azure Active Directory
7 2 (0.25%) Dynamics 365
7 2 (0.25%) Mimecast
8 1 (0.12%) Cloud Computing
8 1 (0.12%) Google Cloud Platform
8 1 (0.12%) Google Drive
8 1 (0.12%) OneDrive
8 1 (0.12%) PaaS
Communications & Networking
1 50 (6.13%) Firewall
2 46 (5.64%) DNS
3 38 (4.66%) TCP/IP
4 33 (4.05%) DHCP
4 33 (4.05%) LAN
5 31 (3.80%) VoIP
6 30 (3.68%) Internet
7 25 (3.07%) WAN
8 24 (2.94%) VPN
8 24 (2.94%) Wireless
9 21 (2.58%) Broadband
10 20 (2.45%) ADSL
11 16 (1.96%) 3G
11 16 (1.96%) Skype
12 8 (0.98%) FTP
13 7 (0.86%) Remote Desktop
13 7 (0.86%) Wi-Fi
13 7 (0.86%) WLAN
14 6 (0.74%) Unified Communications
14 6 (0.74%) VLAN
Database & Business Intelligence
1 29 (3.56%) SQL Server
2 20 (2.45%) MySQL
3 14 (1.72%) PostgreSQL
4 7 (0.86%) SQL Server 2008
5 5 (0.61%) Apache Cassandra
5 5 (0.61%) SQL Server 2005
6 4 (0.49%) Oracle Database
7 3 (0.37%) Oracle Database 10g
8 2 (0.25%) Electronic Patient Records
9 1 (0.12%) Crystal Reports
9 1 (0.12%) SQL Server Reporting Services
Development Applications
1 6 (0.74%) JIRA
2 2 (0.25%) Ant
3 1 (0.12%) Hudson
3 1 (0.12%) SQL Server Management Studio (SSMS)
General
1 54 (6.63%) Finance
2 41 (5.03%) Retail
3 40 (4.91%) Telecoms
4 24 (2.94%) Manufacturing
5 18 (2.21%) Marketing
6 15 (1.84%) Legal
7 12 (1.47%) Law
8 11 (1.35%) German Language
9 10 (1.23%) Spanish Language
10 7 (0.86%) Automotive
10 7 (0.86%) Swedish Language
11 6 (0.74%) Advertising
11 6 (0.74%) Electronics
11 6 (0.74%) Games
11 6 (0.74%) Publishing
12 5 (0.61%) French Language
12 5 (0.61%) Italian Language
13 4 (0.49%) Arabic Language
13 4 (0.49%) Polish Language
13 4 (0.49%) Russian Language
Libraries, Frameworks & Software Standards
1 24 (2.94%) Web Services
2 5 (0.61%) XML
3 4 (0.49%) .NET
4 3 (0.37%) COM
5 2 (0.25%) CSS
5 2 (0.25%) FIX Protocol
5 2 (0.25%) HTML
5 2 (0.25%) LAMP
5 2 (0.25%) LAPP Stack
5 2 (0.25%) LDAP
5 2 (0.25%) Middleware
Miscellaneous
1 36 (4.42%) Self-Motivation
2 22 (2.70%) Analytical Skills
2 22 (2.70%) Driving Licence
3 21 (2.58%) Management Information System
4 20 (2.45%) Data Centre
5 10 (1.23%) Blackberry
5 10 (1.23%) Fat Client
5 10 (1.23%) iPhone
5 10 (1.23%) Thin Client
6 8 (0.98%) Fintech
7 6 (0.74%) Handset
7 6 (0.74%) Video Conferencing
8 5 (0.61%) FMCG
9 4 (0.49%) EPoS
9 4 (0.49%) Foreign Exchange (FX)
9 4 (0.49%) Linux Command Line
10 3 (0.37%) CMDB
10 3 (0.37%) iPad
10 3 (0.37%) Renewable Energy
11 2 (0.25%) Robotics
Operating Systems
1 497 (60.98%) Windows
2 189 (23.19%) Windows 7
3 138 (16.93%) Windows 10
4 131 (16.07%) Windows Server
5 55 (6.75%) Windows Server 2012
6 53 (6.50%) Linux
7 51 (6.26%) Windows Server 2008
8 40 (4.91%) Windows 8
9 39 (4.79%) Unix
10 20 (2.45%) Apple iOS
10 20 (2.45%) Mac OS X
11 17 (2.09%) Android
12 16 (1.96%) Mac OS
13 14 (1.72%) Windows XP
14 11 (1.35%) Windows Server 2003
15 4 (0.49%) Windows 2000 Server
16 3 (0.37%) Windows Phone
17 2 (0.25%) Windows Mobile
18 1 (0.12%) Windows 2000
18 1 (0.12%) Windows Vista
Processes & Methodologies
1 205 (25.15%) ITIL
2 125 (15.34%) Problem-Solving
3 50 (6.13%) Service Management
4 44 (5.40%) Time Management
5 28 (3.44%) CRM
6 27 (3.31%) Incident Management
6 27 (3.31%) Service Delivery
7 23 (2.82%) Change Management
8 21 (2.58%) Problem Management
9 20 (2.45%) B2B
10 19 (2.33%) ITSM
11 18 (2.21%) Decision-Making
12 15 (1.84%) Supplier Management
13 13 (1.60%) Digital Marketing
13 13 (1.60%) ITIL V3
14 12 (1.47%) Computer Science
14 12 (1.47%) Proactive Monitoring
14 12 (1.47%) Service Desk Management
15 11 (1.35%) Root Cause Analysis
16 10 (1.23%) Asset Management
Programming Languages
1 114 (13.99%) SQL
2 29 (3.56%) C#
3 15 (1.84%) C
4 13 (1.60%) T-SQL
5 11 (1.35%) PL/SQL
6 6 (0.74%) PowerShell
6 6 (0.74%) VB
7 2 (0.25%) Java
7 2 (0.25%) JavaScript
7 2 (0.25%) PHP
8 1 (0.12%) Python
8 1 (0.12%) VBScript
Qualifications
1 40 (4.91%) Microsoft Certification
2 36 (4.42%) Degree
3 31 (3.80%) CCNA
3 31 (3.80%) Cisco Certification
4 28 (3.44%) MCSE
5 22 (2.70%) Security Cleared
6 20 (2.45%) SC Cleared
7 16 (1.96%) A+ Certification
7 16 (1.96%) MCITP
7 16 (1.96%) VMware Certified Professional (VCP)
8 15 (1.84%) ITIL Certification
9 11 (1.35%) MCSA
10 10 (1.23%) ITIL Foundation Certificate
11 9 (1.10%) MCP
11 9 (1.10%) Network+ Certification
12 3 (0.37%) CCENT
12 3 (0.37%) Computer Science Degree
13 2 (0.25%) DBS Check
13 2 (0.25%) DV Cleared
13 2 (0.25%) MOS
Quality Assurance & Compliance
1 102 (12.52%) SLA
2 18 (2.21%) ISO/IEC 27001
3 15 (1.84%) ISO 9001
4 6 (0.74%) Sarbanes-Oxley
5 2 (0.25%) Disclosure Scotland
5 2 (0.25%) GDPR
5 2 (0.25%) ISO/IEC 20000
System Software
1 363 (44.54%) Active Directory
2 38 (4.66%) VMware Infrastructure
3 22 (2.70%) XenApp
4 11 (1.35%) Hyper-V
5 10 (1.23%) Terminal Server
6 8 (0.98%) VMware ESXi
7 7 (0.86%) Docker
7 7 (0.86%) Firmware
7 7 (0.86%) vSphere
7 7 (0.86%) XenDesktop
8 4 (0.49%) Virtual Desktop
9 2 (0.25%) Terminal Services
9 2 (0.25%) Virtual Servers
10 1 (0.12%) VMware Server
10 1 (0.12%) XenServer
Systems Management
1 18 (2.21%) SCCM
2 6 (0.74%) Backup Exec
3 5 (0.61%) Kubernetes
4 4 (0.49%) DameWare
4 4 (0.49%) Jamf Pro
5 3 (0.37%) ServiceCenter
6 2 (0.25%) AirWatch
6 2 (0.25%) Microsoft Data Protection Manager
6 2 (0.25%) Nagios
6 2 (0.25%) Norton AntiVirus
6 2 (0.25%) WhatsUp Gold
6 2 (0.25%) ZABBIX
7 1 (0.12%) Iperf
7 1 (0.12%) Microsoft Intune
7 1 (0.12%) Single Sign-On
Vendors
1 365 (44.79%) Microsoft
2 74 (9.08%) Citrix
3 69 (8.47%) VMware
4 53 (6.50%) Cisco
5 25 (3.07%) IBM
6 22 (2.70%) Apple
7 21 (2.58%) Aruba
8 20 (2.45%) Meraki
9 16 (1.96%) HP
10 15 (1.84%) Polycom
10 15 (1.84%) ServiceNow
11 14 (1.72%) Capita
12 12 (1.47%) Borland
13 11 (1.35%) Adobe
13 11 (1.35%) Oracle
13 11 (1.35%) Remedy
14 9 (1.10%) Symantec
15 8 (0.98%) Fujitsu
16 7 (0.86%) Mitel
16 7 (0.86%) Salesforce.com