Period
to 16 February 2020

The median annual salary for a 1st Line Support was £22,500 in advertised job vacancies during the 6 months to 16 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
16 Feb 2020
Same period 2019 Same period 2018
Rank 470 521 549
Rank change year-on-year +51 +28 -44
Permanent jobs requiring a 1st Line Support 706 805 869
As % of all permanent IT jobs advertised in the UK 0.58% 0.53% 0.49%
As % of the Job Titles category 0.60% 0.56% 0.51%
Number of salaries quoted 625 736 784
UK median annual salary £22,500 £22,000 £21,000
Median salary % change year-on-year +2.27% +4.76% -2.33%
10th Percentile £18,500 £18,000 £17,000
90th Percentile £28,750 £29,375 £27,500
UK excluding London median annual salary £21,500 £21,500 £20,000
% change year-on-year - +7.50% -4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 116,944 144,401 169,611
% of permanent IT jobs with a recognized job title 95.52% 95.90% 96.34%
Number of salaries quoted 93,656 115,495 138,924
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support over the 6 months to 16 February 2020.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 16 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +61 679 £22,500 +2.27% 218
UK excluding London +22 522 £21,500 - 205
South East +4 177 £22,000 -2.22% 51
London +96 173 £25,500 +2.00% 28
North of England +19 117 £21,000 +2.44% 64
South West +65 91 £21,500 +2.38% 22
Midlands +31 78 £21,000 - 23
North West +26 59 £21,750 +3.57% 36
West Midlands +35 56 £21,000 -2.33% 13
East of England +50 40 £23,385 +11.35% 30
Yorkshire -2 38 £20,750 +2.47% 19
East Midlands +23 22 £19,500 -7.14% 10
North East +25 20 £20,000 -6.98% 9
Scotland +41 11 £21,000 +10.53% 5
Wales -2 7 £20,000 +11.11% 8
Northern Ireland +13 1 £20,000 +17.65% 2

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 February 2020, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 419 (59.35%) Windows
2 295 (41.78%) Microsoft
3 292 (41.36%) Active Directory
4 221 (31.30%) Microsoft Office
5 207 (29.32%) Office 365
6 155 (21.95%) Windows 10
7 147 (20.82%) ITIL
8 116 (16.43%) SLA
9 114 (16.15%) Windows 7
10 97 (13.74%) Problem-Solving
11 85 (12.04%) SQL
12 71 (10.06%) DNS
13 69 (9.77%) Microsoft Excel
14 67 (9.49%) LAN
15 64 (9.07%) MS Exchange
16 58 (8.22%) Windows Server
17 56 (7.93%) Citrix
18 52 (7.37%) Finance
19 50 (7.08%) DHCP
20 49 (6.94%) WAN
20 49 (6.94%) VMware
21 45 (6.37%) Degree
22 44 (6.23%) SQL Server
23 41 (5.81%) Firewall
24 38 (5.38%) VMware Infrastructure
25 35 (4.96%) Windows Server 2012
25 35 (4.96%) Analytical Skills
25 35 (4.96%) TCP/IP
25 35 (4.96%) Service Management
26 34 (4.82%) Law

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (9.07%) MS Exchange
2 18 (2.55%) SharePoint
3 17 (2.41%) Exchange Server 2010
4 12 (1.70%) Exchange Server 2013
5 10 (1.42%) Exchange Server 2007
6 7 (0.99%) IBM Notes
7 5 (0.71%) IIS
7 5 (0.71%) Skype for Business
8 4 (0.57%) CMS
8 4 (0.57%) WordPress
9 1 (0.14%) Exchange Server 2003
9 1 (0.14%) SharePoint 2010
9 1 (0.14%) SharePoint 2013
Applications
1 221 (31.30%) Microsoft Office
2 69 (9.77%) Microsoft Excel
3 34 (4.82%) Microsoft PowerPoint
4 5 (0.71%) MS Visio
5 1 (0.14%) AutoCAD
Business Applications
1 4 (0.57%) Exchequer
1 4 (0.57%) Line 50
1 4 (0.57%) Pegasus Opera
1 4 (0.57%) Sage 200
2 3 (0.42%) assyst
3 2 (0.28%) Elite 3E
4 1 (0.14%) NetSuite
4 1 (0.14%) Salerio
4 1 (0.14%) Shopify
Cloud Services
1 207 (29.32%) Office 365
2 34 (4.82%) Azure
3 13 (1.84%) AWS
4 7 (0.99%) GCP
5 5 (0.71%) G Suite
6 4 (0.57%) Google Analytics
6 4 (0.57%) Mimecast
7 3 (0.42%) OneDrive
8 2 (0.28%) SaaS
9 1 (0.14%) Cloud Computing
Communications & Networking
1 71 (10.06%) DNS
2 67 (9.49%) LAN
3 50 (7.08%) DHCP
4 49 (6.94%) WAN
5 41 (5.81%) Firewall
6 35 (4.96%) TCP/IP
7 24 (3.40%) VoIP
8 20 (2.83%) Wireless
9 18 (2.55%) Internet
10 17 (2.41%) Remote Desktop
11 14 (1.98%) VPN
12 9 (1.27%) VLAN
13 8 (1.13%) Skype
14 7 (0.99%) Unified Communications
15 6 (0.85%) Wi-Fi
16 3 (0.42%) ADSL
16 3 (0.42%) WLAN
17 2 (0.28%) FTP
17 2 (0.28%) SMTP
17 2 (0.28%) SSL
Database & Business Intelligence
1 44 (6.23%) SQL Server
2 12 (1.70%) Crystal Reports
3 5 (0.71%) PostgreSQL
4 2 (0.28%) MS Access
4 2 (0.28%) SQL Server 2005
5 1 (0.14%) Oracle Reports
Development Applications
1 2 (0.28%) Mercurial
2 1 (0.14%) JIRA
2 1 (0.14%) LINQPad
2 1 (0.14%) Postman
2 1 (0.14%) SQL Server Management Studio (SSMS)
2 1 (0.14%) Team Foundation Server
2 1 (0.14%) Visual Studio
General
1 52 (7.37%) Finance
2 34 (4.82%) Law
3 31 (4.39%) Retail
4 27 (3.82%) Manufacturing
5 24 (3.40%) Legal
6 17 (2.41%) Public Sector
7 13 (1.84%) Telecoms
8 9 (1.27%) Pharmaceutical
9 8 (1.13%) Housing Association
10 7 (0.99%) Electronics
11 6 (0.85%) Banking
12 4 (0.57%) German Language
12 4 (0.57%) Spanish Language
13 3 (0.42%) Marketing
13 3 (0.42%) Multimedia
13 3 (0.42%) Social Housing
14 2 (0.28%) Automotive
14 2 (0.28%) French Language
14 2 (0.28%) Military
14 2 (0.28%) Publishing
Libraries, Frameworks & Software Standards
1 8 (1.13%) Web Services
2 5 (0.71%) CSS
2 5 (0.71%) HTML
3 3 (0.42%) .NET
4 2 (0.28%) LDAP
5 1 (0.14%) ASP.NET
5 1 (0.14%) COM
5 1 (0.14%) EDI
5 1 (0.14%) Elastic Stack
5 1 (0.14%) Regular Expression
5 1 (0.14%) X-Windows
Miscellaneous
1 35 (4.96%) Analytical Skills
2 28 (3.97%) Management Information System
3 21 (2.97%) Video Conferencing
4 17 (2.41%) Self-Motivation
5 15 (2.12%) iPhone
6 13 (1.84%) Data Centre
7 10 (1.42%) Driving Licence
8 8 (1.13%) iPad
9 6 (0.85%) Fat Client
9 6 (0.85%) Thin Client
10 5 (0.71%) EPoS
10 5 (0.71%) Greenfield Project
10 5 (0.71%) Life Science
11 3 (0.42%) Handset
11 3 (0.42%) Hedge funds
11 3 (0.42%) Mobile App
11 3 (0.42%) Private Cloud
12 2 (0.28%) Blackberry
13 1 (0.14%) FMCG
13 1 (0.14%) NHS
Operating Systems
1 419 (59.35%) Windows
2 155 (21.95%) Windows 10
3 114 (16.15%) Windows 7
4 58 (8.22%) Windows Server
5 35 (4.96%) Windows Server 2012
6 28 (3.97%) Windows 8
7 27 (3.82%) Windows Server 2008
8 17 (2.41%) Android
9 12 (1.70%) Unix
10 10 (1.42%) Apple iOS
10 10 (1.42%) Linux
10 10 (1.42%) Windows Server 2003
11 9 (1.27%) Mac OS
11 9 (1.27%) Mac OS X
12 8 (1.13%) Windows XP
13 4 (0.57%) Windows Vista
Processes & Methodologies
1 147 (20.82%) ITIL
2 97 (13.74%) Problem-Solving
3 35 (4.96%) Service Management
4 29 (4.11%) Service Delivery
5 27 (3.82%) Asset Management
6 23 (3.26%) Incident Management
7 19 (2.69%) Agile Software Development
7 19 (2.69%) Time Management
8 17 (2.41%) ITSM
9 15 (2.12%) Fintech
10 14 (1.98%) Computer Science
10 14 (1.98%) Line Management
11 13 (1.84%) Change Management
11 13 (1.84%) Proactive Management
11 13 (1.84%) Process Improvement
12 12 (1.70%) CRM
12 12 (1.70%) DevOps
13 11 (1.56%) Commercial Awareness
13 11 (1.56%) Root Cause Analysis
14 10 (1.42%) Active Listening
Programming Languages
1 85 (12.04%) SQL
2 19 (2.69%) C
3 5 (0.71%) C#
3 5 (0.71%) JavaScript
4 4 (0.57%) PHP
4 4 (0.57%) PowerShell
4 4 (0.57%) T-SQL
5 1 (0.14%) VB.NET
5 1 (0.14%) VBA
Qualifications
1 45 (6.37%) Degree
2 25 (3.54%) Microsoft Certification
3 17 (2.41%) Security Cleared
4 16 (2.27%) A+ Certification
5 14 (1.98%) SC Cleared
6 13 (1.84%) DBS Check
7 12 (1.70%) Cisco Certification
8 11 (1.56%) CCNA
9 5 (0.71%) MCP
10 4 (0.57%) Master's Degree
10 4 (0.57%) MCITP
10 4 (0.57%) MCSE
10 4 (0.57%) MCT
11 3 (0.42%) JNCIS
11 3 (0.42%) MCTS
11 3 (0.42%) Server+ Certification
12 2 (0.28%) CCENT
12 2 (0.28%) CCSA
12 2 (0.28%) ITIL Certification
12 2 (0.28%) MCSA
Quality Assurance & Compliance
1 116 (16.43%) SLA
2 9 (1.27%) QA
3 2 (0.28%) ISO/IEC 27001
4 1 (0.14%) PCI DSS
System Software
1 292 (41.36%) Active Directory
2 38 (5.38%) VMware Infrastructure
3 12 (1.70%) Hyper-V
4 8 (1.13%) Terminal Server
4 8 (1.13%) XenDesktop
5 7 (0.99%) XenApp
6 6 (0.85%) Terminal Services
6 6 (0.85%) Virtual Machines
7 5 (0.71%) VMware ESXi
8 3 (0.42%) UAG
8 3 (0.42%) vSphere
9 2 (0.28%) Virtual Desktop
10 1 (0.14%) VMware Workstation
Systems Management
1 16 (2.27%) SCCM
2 5 (0.71%) Backup Exec
3 4 (0.57%) vCenter Server
4 3 (0.42%) WSUS
5 1 (0.14%) AirWatch
5 1 (0.14%) Microsoft Intune
5 1 (0.14%) Nagios
5 1 (0.14%) Norton AntiVirus
5 1 (0.14%) PaperCut
5 1 (0.14%) SCOM
5 1 (0.14%) ServiceCenter
Vendors
1 295 (41.78%) Microsoft
2 56 (7.93%) Citrix
3 49 (6.94%) VMware
4 31 (4.39%) Cisco
5 21 (2.97%) Google
6 17 (2.41%) Veeam
7 12 (1.70%) Apple
8 11 (1.56%) Remedy
9 10 (1.42%) Salesforce.com
10 9 (1.27%) ServiceNow
11 8 (1.13%) Avaya
11 8 (1.13%) HP
11 8 (1.13%) iManage
12 7 (0.99%) IBM
12 7 (0.99%) Lotus
13 5 (0.71%) ESET
13 5 (0.71%) Symantec
13 5 (0.71%) Verint
14 4 (0.57%) Ivanti
14 4 (0.57%) Sage