Period
to 23 November 2020

The median annual salary for a 1st Line Support was £21,500 in advertised job vacancies during the 6 months to 23 November 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
23 Nov 2020
Same period 2019 Same period 2018
Rank 528 459 477
Rank change year-on-year -69 +18 +41
Permanent jobs requiring a 1st Line Support 195 860 996
As % of all permanent jobs advertised in the UK 0.36% 0.64% 0.61%
As % of the Job Titles category 0.38% 0.67% 0.64%
Number of salaries quoted 187 805 898
Median annual salary £21,500 £22,000 £22,000
Median salary % change year-on-year -2.27% - +4.76%
10th Percentile £18,500 £18,500 £18,000
90th Percentile £29,700 £30,000 £28,750
UK excluding London median annual salary £20,500 £21,000 £21,000
% change year-on-year -2.38% - +5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 51,499 129,268 156,148
% of permanent IT jobs with a recognized job title 95.08% 95.61% 95.86%
Number of salaries quoted 42,907 103,496 125,712
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +3.09%
10th Percentile £32,500 £28,250 £27,500
90th Percentile £87,500 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

Salary distribution for jobs citing 1st Line Support over the 6 months to 23 November 2020.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 23 November 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -58 186 £21,500 -2.27% 44
UK excluding London -32 156 £20,500 -2.38% 39
South East +72 57 £21,500 +2.38% 7
North of England +40 45 £20,000 -4.76% 14
London +68 39 £26,500 +3.92% 6
North West +81 28 £20,000 -9.09% 9
East of England +118 22 £20,000 -13.98% 6
South West +28 13 £21,500 - 3
Yorkshire +36 12 £20,000 -2.44% 3
Work from Home -11 11 £24,250 +22.01% 3
Midlands +41 10 £22,000 +4.76% 8
West Midlands +47 6 £21,000 - 5
Wales +52 5 £20,125 -5.44% 1
North East +12 5 £19,000 -9.52% 2
Scotland +74 4 £20,500 +13.89%
East Midlands +48 4 £22,500 +15.38% 3

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2020, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 117 (60.00%) Windows
2 98 (50.26%) Office 365
3 96 (49.23%) Active Directory
4 87 (44.62%) Microsoft
5 53 (27.18%) Windows 10
6 52 (26.67%) Microsoft Office
7 39 (20.00%) Windows Server
8 36 (18.46%) Windows 7
9 31 (15.90%) DNS
10 28 (14.36%) DHCP
11 24 (12.31%) Finance
12 23 (11.79%) TCP/IP
12 23 (11.79%) ITIL
13 22 (11.28%) SLA
13 22 (11.28%) MS Exchange
14 20 (10.26%) Telecoms
14 20 (10.26%) Azure
14 20 (10.26%) Problem-Solving
15 17 (8.72%) VMware
15 17 (8.72%) Citrix
16 16 (8.21%) Microsoft Certification
16 16 (8.21%) VoIP
17 15 (7.69%) Windows Server 2016
18 14 (7.18%) Time Management
18 14 (7.18%) Driving Licence
18 14 (7.18%) Windows Server 2012
18 14 (7.18%) Firewall
19 13 (6.67%) Windows 8
19 13 (6.67%) Degree
20 12 (6.15%) SQL

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (11.28%) MS Exchange
2 6 (3.08%) Skype for Business
3 4 (2.05%) SharePoint
4 1 (0.51%) Confluence
4 1 (0.51%) Exchange Server 2013
4 1 (0.51%) WordPress
Applications
1 52 (26.67%) Microsoft Office
2 11 (5.64%) Microsoft Excel
3 4 (2.05%) Microsoft PowerPoint
Business Applications
1 2 (1.03%) Dynamics CRM
1 2 (1.03%) Dynamics NAV
2 1 (0.51%) Sage 1000
Cloud Services
1 98 (50.26%) Office 365
2 20 (10.26%) Azure
3 8 (4.10%) AWS
4 5 (2.56%) SaaS
5 4 (2.05%) GCP
6 3 (1.54%) G Suite
7 2 (1.03%) Mimecast
Communications & Networking
1 31 (15.90%) DNS
2 28 (14.36%) DHCP
3 23 (11.79%) TCP/IP
4 16 (8.21%) VoIP
5 14 (7.18%) Firewall
6 8 (4.10%) LAN
7 7 (3.59%) WAN
8 6 (3.08%) Internet
8 6 (3.08%) Skype
9 5 (2.56%) Remote Desktop
9 5 (2.56%) VPN
9 5 (2.56%) Wireless
10 4 (2.05%) NetScaler
10 4 (2.05%) PBX
11 3 (1.54%) Wi-Fi
12 2 (1.03%) Unified Communications
13 1 (0.51%) Cisco IOS
13 1 (0.51%) IP Telephony
13 1 (0.51%) RTP
13 1 (0.51%) WebEx
Database & Business Intelligence
1 5 (2.56%) SQL Server
2 1 (0.51%) SQL Server 2005
Development Applications
1 5 (2.56%) JIRA
General
1 24 (12.31%) Finance
2 20 (10.26%) Telecoms
3 11 (5.64%) Law
4 8 (4.10%) Electronics
4 8 (4.10%) Manufacturing
4 8 (4.10%) Marketing
4 8 (4.10%) Public Sector
5 6 (3.08%) German Language
6 4 (2.05%) French Language
6 4 (2.05%) Legal
7 3 (1.54%) Retail
8 2 (1.03%) Aerospace
8 2 (1.03%) Games
8 2 (1.03%) Pharmaceutical
9 1 (0.51%) Advertising
9 1 (0.51%) Automotive
9 1 (0.51%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (2.56%) Web Services
2 1 (0.51%) .NET
2 1 (0.51%) HTML
2 1 (0.51%) WebRTC
Miscellaneous
1 14 (7.18%) Driving Licence
2 9 (4.62%) Self-Motivation
3 8 (4.10%) Management Information System
4 5 (2.56%) Blog
4 5 (2.56%) Smartphone
4 5 (2.56%) User Experience
5 3 (1.54%) Analytical Skills
5 3 (1.54%) Blackberry
6 2 (1.03%) Data Centre
6 2 (1.03%) Video Conferencing
7 1 (0.51%) Biotechnology
7 1 (0.51%) e-Learning
7 1 (0.51%) Handset
7 1 (0.51%) Mobile Payment
Operating Systems
1 117 (60.00%) Windows
2 53 (27.18%) Windows 10
3 39 (20.00%) Windows Server
4 36 (18.46%) Windows 7
5 15 (7.69%) Windows Server 2016
6 14 (7.18%) Windows Server 2012
7 13 (6.67%) Windows 8
8 5 (2.56%) Windows Server 2008
9 4 (2.05%) Linux
10 3 (1.54%) Apple iOS
10 3 (1.54%) Mac OS
11 2 (1.03%) Android
11 2 (1.03%) Mac OS X
11 2 (1.03%) Windows Server 2019
12 1 (0.51%) Windows Server 2003
12 1 (0.51%) Windows XP
Processes & Methodologies
1 23 (11.79%) ITIL
2 20 (10.26%) Problem-Solving
3 14 (7.18%) Time Management
4 8 (4.10%) Mathematics
5 7 (3.59%) Business Intelligence
5 7 (3.59%) Digital Marketing
5 7 (3.59%) Programme Management
6 6 (3.08%) Incident Management
6 6 (3.08%) Service Delivery
7 5 (2.56%) CRM
8 4 (2.05%) Stakeholder Management
8 4 (2.05%) Wealth Management
9 3 (1.54%) Agile Software Development
9 3 (1.54%) Case Management
9 3 (1.54%) Collaborative Working
9 3 (1.54%) Decision-Making
9 3 (1.54%) DevOps
9 3 (1.54%) Mentoring
9 3 (1.54%) Root Cause Analysis
9 3 (1.54%) Service Management
Programming Languages
1 12 (6.15%) SQL
2 8 (4.10%) C
3 1 (0.51%) PowerShell
Qualifications
1 16 (8.21%) Microsoft Certification
2 13 (6.67%) Degree
3 7 (3.59%) A+ Certification
3 7 (3.59%) Security Cleared
4 6 (3.08%) MCSE
5 5 (2.56%) SC Cleared
6 4 (2.05%) MCP
7 2 (1.03%) MCITP
7 2 (1.03%) MCTS
8 1 (0.51%) BPSS Clearance
8 1 (0.51%) CCNA
8 1 (0.51%) CCSA
8 1 (0.51%) Cisco Certification
8 1 (0.51%) DBS Check
8 1 (0.51%) ITIL Certification
Quality Assurance & Compliance
1 22 (11.28%) SLA
2 4 (2.05%) QA
3 1 (0.51%) Cyber Essentials
3 1 (0.51%) Cyber Essentials PLUS
3 1 (0.51%) GDPR
3 1 (0.51%) Sarbanes-Oxley
System Software
1 96 (49.23%) Active Directory
2 6 (3.08%) VMware Infrastructure
2 6 (3.08%) vSphere
2 6 (3.08%) XenDesktop
3 5 (2.56%) XenApp
4 4 (2.05%) Citrix Hypervisor
4 4 (2.05%) Hyper-V
5 3 (1.54%) Firmware
6 2 (1.03%) Docker
6 2 (1.03%) pfSense
Systems Management
1 2 (1.03%) SCCM
1 2 (1.03%) WSUS
2 1 (0.51%) Microsoft Intune
Vendors
1 87 (44.62%) Microsoft
2 17 (8.72%) Citrix
2 17 (8.72%) VMware
3 8 (4.10%) Cisco
4 7 (3.59%) SAP
5 6 (3.08%) ServiceNow
5 6 (3.08%) Sophos
6 4 (2.05%) Apple
6 4 (2.05%) Google
7 3 (1.54%) Avaya
7 3 (1.54%) IBM
8 2 (1.03%) Genesys
8 2 (1.03%) HP
8 2 (1.03%) iManage
8 2 (1.03%) Meraki
8 2 (1.03%) Sage
9 1 (0.51%) Aderant
9 1 (0.51%) Intapp
9 1 (0.51%) Openreach
9 1 (0.51%) Yealink