Period
to

The median annual salary for a 1st Line Support was £24,000 in advertised job vacancies during the 6 months to 12 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
12 Aug 2022
Same period 2021 Same period 2020
Rank 748 671 628
Rank change year-on-year -77 -43 -136
Permanent jobs requiring a 1st Line Support 522 371 164
As % of all permanent jobs advertised in the UK 0.31% 0.32% 0.26%
As % of the Job Titles category 0.34% 0.36% 0.27%
Number of salaries quoted 468 336 144
10th Percentile £19,500 £18,750 £18,500
25th Percentile £21,000 £19,500 £19,750
Median annual salary (50th Percentile) £24,000 £22,500 £23,000
Median % change year-on-year +6.67% -2.17% +4.55%
75th Percentile £27,250 £24,500 £26,313
90th Percentile £30,250 £27,500 £34,625
UK excluding London median annual salary £23,000 £22,000 £22,500
% change year-on-year +4.55% -2.22% +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 155,319 104,329 60,084
% of permanent IT jobs with a recognized job title 91.96% 91.18% 94.89%
Number of salaries quoted 84,237 73,913 49,059
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,560 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £91,250 £88,750
UK excluding London median annual salary £52,106 £47,500 £47,500
% change year-on-year +9.70% - +5.56%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

Salary distribution for jobs citing 1st Line Support over the 6 months to 12 August 2022.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 12 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -109 478 £24,000 +6.67% 109
UK excluding London -38 376 £23,000 +4.55% 118
Work from Home -181 135 £24,500 +7.69% 23
London -130 128 £26,250 +2.94% 2
North of England -32 111 £22,188 +2.60% 34
South East -40 97 £24,000 +6.67% 22
South West -2 67 £25,000 +11.11% 23
North West -42 67 £22,500 +7.14% 20
Midlands -93 44 £23,000 +9.52% 22
Yorkshire -27 31 £22,000 - 13
Scotland -16 30 £19,625 -6.55% 7
East of England -68 28 £24,000 +14.29% 6
East Midlands -26 26 £23,000 +9.52% 14
West Midlands -91 18 £22,000 +4.76% 7
North East -5 13 £20,000 - 1
Wales -18 1 £27,500 +23.60% 4
Northern Ireland - 1 £20,000 -

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 August 2022, 1st Line Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 316 (60.54%) Windows
2 260 (49.81%) Microsoft
3 249 (47.70%) Microsoft 365
4 237 (45.40%) Active Directory
5 207 (39.66%) Social Skills
6 183 (35.06%) Windows 10
7 114 (21.84%) Microsoft Office
8 97 (18.58%) SLA
9 93 (17.82%) ITIL
10 85 (16.28%) Problem-Solving
11 65 (12.45%) Service Management
11 65 (12.45%) DNS
12 60 (11.49%) Windows Server
13 54 (10.34%) Finance
13 54 (10.34%) Azure
14 51 (9.77%) Security Cleared
15 47 (9.00%) DHCP
16 45 (8.62%) Service Delivery
17 44 (8.43%) Incident Management
18 43 (8.24%) TCP/IP
19 38 (7.28%) Management Information System
20 37 (7.09%) SharePoint
21 36 (6.90%) Windows 7
22 35 (6.70%) WAN
23 34 (6.51%) Citrix
23 34 (6.51%) ITSM
23 34 (6.51%) Degree
24 32 (6.13%) MS Exchange
25 29 (5.56%) LAN
25 29 (5.56%) Time Management

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (7.09%) SharePoint
2 32 (6.13%) MS Exchange
3 12 (2.30%) Skype for Business
4 10 (1.92%) CMS
4 10 (1.92%) WordPress
5 5 (0.96%) Exchange Server 2010
6 4 (0.77%) Site Server
7 1 (0.19%) Blackberry Enterprise Server
7 1 (0.19%) Exchange Server 2013
7 1 (0.19%) IIS
Applications
1 114 (21.84%) Microsoft Office
2 9 (1.72%) Microsoft Excel
3 7 (1.34%) Microsoft PowerPoint
4 1 (0.19%) Acrobat
4 1 (0.19%) Microsoft Project
4 1 (0.19%) Photoshop
Business Applications
1 3 (0.57%) Dynamics CRM
2 2 (0.38%) NetSuite
3 1 (0.19%) Dynamics AX
3 1 (0.19%) Dynamics GP
Cloud Services
1 249 (47.70%) Microsoft 365
2 54 (10.34%) Azure
3 26 (4.98%) Azure Active Directory
4 15 (2.87%) OneDrive
5 10 (1.92%) Google Analytics
6 9 (1.72%) Mimecast
6 9 (1.72%) SaaS
7 8 (1.53%) Dynamics 365
8 3 (0.57%) Adobe Creative Cloud
8 3 (0.57%) Cloud Computing
8 3 (0.57%) Power Automate
9 1 (0.19%) Akamai
9 1 (0.19%) Google Workspace
Communications & Networking
1 65 (12.45%) DNS
2 47 (9.00%) DHCP
3 43 (8.24%) TCP/IP
4 35 (6.70%) WAN
5 29 (5.56%) LAN
6 18 (3.45%) VoIP
7 16 (3.07%) VPN
8 14 (2.68%) Firewall
8 14 (2.68%) Wireless
9 12 (2.30%) Remote Desktop
9 12 (2.30%) Skype
10 8 (1.53%) IP Telephony
11 7 (1.34%) Internet
11 7 (1.34%) VLAN
12 6 (1.15%) Wi-Fi
13 5 (0.96%) Unified Communications
14 3 (0.57%) Ethernet
14 3 (0.57%) FTP
14 3 (0.57%) Wireshark
15 2 (0.38%) WLAN
Database & Business Intelligence
1 8 (1.53%) SQL Server
2 3 (0.57%) Amazon RDS
3 2 (0.38%) Oracle Database
Development Applications
1 11 (2.11%) JIRA
General
1 207 (39.66%) Social Skills
2 54 (10.34%) Finance
3 21 (4.02%) Retail
4 19 (3.64%) Law
5 17 (3.26%) Analytical Skills
5 17 (3.26%) Telecoms
6 15 (2.87%) Organisational Skills
7 14 (2.68%) Legal
8 13 (2.49%) Advertising
9 12 (2.30%) Manufacturing
10 10 (1.92%) Public Sector
11 5 (0.96%) Inclusion and Diversity
11 5 (0.96%) Military
12 4 (0.77%) Back Office
12 4 (0.77%) Games
13 3 (0.57%) Banking
13 3 (0.57%) Billing
13 3 (0.57%) Digital Economy
13 3 (0.57%) Documentation Skills
13 3 (0.57%) French Language
Libraries, Frameworks & Software Standards
1 11 (2.11%) HTML
2 10 (1.92%) CSS
3 1 (0.19%) 802.1X
3 1 (0.19%) Flash
3 1 (0.19%) XMPP
Miscellaneous
1 38 (7.28%) Management Information System
2 17 (3.26%) Self-Motivation
3 16 (3.07%) iPhone
4 14 (2.68%) Driving Licence
5 12 (2.30%) Smartphone
6 10 (1.92%) Linux Command Line
7 7 (1.34%) Public Cloud
7 7 (1.34%) Video Conferencing
8 4 (0.77%) CCTV
9 3 (0.57%) Client/Server
9 3 (0.57%) User Experience
10 2 (0.38%) EPoS
10 2 (0.38%) Handset
10 2 (0.38%) iPad
10 2 (0.38%) Private Cloud
11 1 (0.19%) Biotechnology
11 1 (0.19%) Data Protection Act
11 1 (0.19%) Fat Client
11 1 (0.19%) Thin Client
11 1 (0.19%) Wiki
Operating Systems
1 316 (60.54%) Windows
2 183 (35.06%) Windows 10
3 60 (11.49%) Windows Server
4 36 (6.90%) Windows 7
5 28 (5.36%) Windows Server 2012
6 26 (4.98%) Mac OS
7 23 (4.41%) Windows Server 2016
8 21 (4.02%) Windows Server 2008
9 18 (3.45%) Android
10 17 (3.26%) Apple iOS
11 12 (2.30%) Windows Server 2019
12 9 (1.72%) Linux
13 4 (0.77%) Windows 8
14 3 (0.57%) Ubuntu
15 1 (0.19%) Windows Vista
15 1 (0.19%) Windows XP
Processes & Methodologies
1 93 (17.82%) ITIL
2 85 (16.28%) Problem-Solving
3 65 (12.45%) Service Management
4 45 (8.62%) Service Delivery
5 44 (8.43%) Incident Management
6 34 (6.51%) ITSM
7 29 (5.56%) Time Management
8 27 (5.17%) Ticket Management
9 19 (3.64%) Major Incident Management
10 16 (3.07%) Security Management
11 14 (2.68%) Asset Management
12 12 (2.30%) Active Listening
12 12 (2.30%) Computer Science
12 12 (2.30%) Creative Thinking
12 12 (2.30%) CRM
12 12 (2.30%) Customer Requirements
12 12 (2.30%) Line Management
13 11 (2.11%) Antivirus Management
13 11 (2.11%) Break/Fix
13 11 (2.11%) Problem Management
Programming Languages
1 22 (4.21%) SQL
2 18 (3.45%) PowerShell
3 10 (1.92%) Bash
3 10 (1.92%) JavaScript
3 10 (1.92%) PHP
4 8 (1.53%) C
5 3 (0.57%) Java
Qualifications
1 51 (9.77%) Security Cleared
2 34 (6.51%) Degree
3 25 (4.79%) SC Cleared
4 24 (4.60%) Microsoft Certification
5 19 (3.64%) A+ Certification
6 10 (1.92%) Network+ Certification
7 9 (1.72%) MCSA
7 9 (1.72%) MCSE
8 8 (1.53%) ITIL Certification
9 7 (1.34%) CCNA
9 7 (1.34%) Cisco Certification
9 7 (1.34%) DV Cleared
9 7 (1.34%) MCP
10 6 (1.15%) BPSS Clearance
10 6 (1.15%) HNC
10 6 (1.15%) HND
11 5 (0.96%) DBS Check
12 4 (0.77%) Citrix Certification
12 4 (0.77%) ITIL Foundation Certificate
13 3 (0.57%) CCA
Quality Assurance & Compliance
1 97 (18.58%) SLA
2 14 (2.68%) GDPR
3 7 (1.34%) ISO/IEC 27001
4 4 (0.77%) QA
System Software
1 237 (45.40%) Active Directory
2 7 (1.34%) VMware Infrastructure
3 5 (0.96%) Virtual Desktop
4 3 (0.57%) Hyper-V
4 3 (0.57%) vSphere
5 2 (0.38%) XenApp
6 1 (0.19%) Terminal Services
6 1 (0.19%) Virtual Servers
Systems Management
1 21 (4.02%) Microsoft Intune
1 21 (4.02%) SCCM
2 3 (0.57%) WSUS
3 1 (0.19%) Backup Exec
3 1 (0.19%) Norton AntiVirus
Vendors
1 260 (49.81%) Microsoft
2 34 (6.51%) Citrix
3 27 (5.17%) Apple
4 23 (4.41%) Cisco
5 21 (4.02%) HP
6 14 (2.68%) ServiceNow
7 10 (1.92%) Google
8 9 (1.72%) Sophos
9 8 (1.53%) VMware
10 7 (1.34%) Salesforce.com
11 6 (1.15%) Forcepoint
11 6 (1.15%) Remedy
12 5 (0.96%) Adobe
13 4 (0.77%) Dell
14 3 (0.57%) iManage
14 3 (0.57%) McAfee
14 3 (0.57%) Oracle
14 3 (0.57%) Polycom
15 2 (0.38%) Meraki
15 2 (0.38%) Palo Alto