Period
to 19 June 2019

The median annual salary for a 1st Line Support was £21,500 in advertised job vacancies during the 6 months to 19 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
UK
6 months to
19 Jun 2019
Same period 2018 Same period 2017
Rank 512 559 494
Rank change year-on-year +47 -65 -25
Permanent jobs requiring a 1st Line Support 785 824 973
As % of all permanent IT jobs advertised in the UK 0.55% 0.48% 0.57%
As % of the Job Titles category 0.57% 0.50% 0.59%
Number of salaries quoted 716 745 889
UK median annual salary £21,500 £21,000 £21,500
Median salary % change year-on-year +2.38% -2.33% -2.27%
10th Percentile £18,000 £17,250 £17,500
90th Percentile £28,750 £28,000 £26,500
UK excluding London median annual salary £21,000 £20,500 £21,000
% change year-on-year +2.44% -2.38% +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 137,840 165,873 165,929
% of permanent IT jobs with a recognized job title 95.92% 96.35% 96.35%
Number of salaries quoted 109,724 134,909 136,591
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support.

Salary trend for 1st Line Support in the UK

1st Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support over the 6 months to 19 June 2019.

Salary histogram for 1st Line Support in the UK

1st Line Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 19 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +60 743 £22,000 +2.33% 61
UK excluding London +53 602 £21,000 +2.44% 52
South East +58 214 £21,500 -2.27% 13
London +54 163 £25,000 +4.17% 12
North of England +27 160 £20,500 +5.13% 13
Yorkshire +39 106 £20,500 +6.49% 6
Midlands +12 73 £20,000 - 10
East of England +54 70 £22,000 +10.00% 8
South West +24 63 £21,000 -1.18% 5
North West -7 51 £21,000 +10.53% 6
West Midlands +11 47 £19,500 -4.88% 5
East Midlands +17 26 £20,000 +5.26% 5
Scotland +26 14 £19,000 +5.56% 1
Wales +1 4 £20,000 +5.26% 2
North East +16 3 £17,250 -17.86% 1
Northern Ireland -23 2 £17,000 -19.05%
Channel Islands - 2 £19,000 -

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 June 2019, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.

1 435 (55.41%) Windows
2 340 (43.31%) Active Directory
3 331 (42.17%) Microsoft
4 190 (24.20%) Microsoft Office
5 172 (21.91%) Office 365
6 161 (20.51%) Windows 7
7 132 (16.82%) ITIL
8 130 (16.56%) Windows Server
9 113 (14.39%) Windows 10
10 111 (14.14%) Problem-Solving
11 109 (13.89%) VMware
12 104 (13.25%) Citrix
13 102 (12.99%) Firewall
14 89 (11.34%) Cisco
15 87 (11.08%) SQL
15 87 (11.08%) Microsoft Certification
16 83 (10.57%) SLA
17 81 (10.32%) VoIP
17 81 (10.32%) VMware Infrastructure
18 79 (10.06%) Cisco Certification
19 77 (9.81%) CCNA
20 76 (9.68%) Data Centre
21 74 (9.43%) Wireless
22 73 (9.30%) Finance
23 69 (8.79%) MCSE
24 68 (8.66%) Broadband
24 68 (8.66%) Aruba
25 67 (8.54%) Meraki
25 67 (8.54%) ISO 9001
26 64 (8.15%) MS Exchange

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (8.15%) MS Exchange
2 22 (2.80%) SharePoint
3 17 (2.17%) IIS
4 15 (1.91%) Exchange Server 2010
5 11 (1.40%) Exchange Server 2013
6 9 (1.15%) Skype for Business
7 8 (1.02%) IBM Notes
8 6 (0.76%) Exchange Server 2007
9 3 (0.38%) Blackberry Enterprise Server
10 2 (0.25%) Apache
10 2 (0.25%) nginx
11 1 (0.13%) CMS
11 1 (0.13%) JBoss
11 1 (0.13%) Jetty
11 1 (0.13%) SharePoint 2013
11 1 (0.13%) Tomcat
Applications
1 190 (24.20%) Microsoft Office
2 38 (4.84%) Microsoft Excel
3 18 (2.29%) Microsoft PowerPoint
4 3 (0.38%) MS Visio
4 3 (0.38%) Spreadsheet
5 1 (0.13%) CATIA
Business Applications
1 4 (0.51%) Remedy ITSM
2 3 (0.38%) Distributed Ledger
2 3 (0.38%) Dynamics CRM
2 3 (0.38%) Dynamics NAV
2 3 (0.38%) SAP Business One
3 2 (0.25%) Sage 200
4 1 (0.13%) Dynamics AX
4 1 (0.13%) ENOVIA
4 1 (0.13%) iTrent
4 1 (0.13%) Salesforce.com CRM
4 1 (0.13%) SAP ERP
Cloud Services
1 172 (21.91%) Office 365
2 13 (1.66%) Microsoft Azure
3 7 (0.89%) Mimecast
4 4 (0.51%) SaaS
5 3 (0.38%) Amazon AWS
6 2 (0.25%) Akamai
6 2 (0.25%) IaaS
6 2 (0.25%) Power Platform
7 1 (0.13%) Adobe Creative Cloud
7 1 (0.13%) G Suite
7 1 (0.13%) Google Cloud Platform
7 1 (0.13%) Google Docs
7 1 (0.13%) OneDrive
Communications & Networking
1 102 (12.99%) Firewall
2 81 (10.32%) VoIP
3 74 (9.43%) Wireless
4 68 (8.66%) Broadband
5 63 (8.03%) 3G
5 63 (8.03%) ADSL
6 50 (6.37%) DNS
7 42 (5.35%) LAN
8 38 (4.84%) DHCP
9 36 (4.59%) TCP/IP
9 36 (4.59%) WAN
10 27 (3.44%) Internet
11 23 (2.93%) VPN
12 11 (1.40%) Skype
13 9 (1.15%) Remote Desktop
13 9 (1.15%) VLAN
14 6 (0.76%) FTP
14 6 (0.76%) SAN
14 6 (0.76%) WLAN
15 5 (0.64%) Wi-Fi
Database & Business Intelligence
1 22 (2.80%) SQL Server
2 8 (1.02%) SQL Server 2008
3 5 (0.64%) SQL Server 2016
4 4 (0.51%) Oracle Database
5 3 (0.38%) MySQL
5 3 (0.38%) Oracle Database 10g
5 3 (0.38%) PostgreSQL
5 3 (0.38%) SQL Server Reporting Services
6 2 (0.25%) Apache Cassandra
6 2 (0.25%) Electronic Patient Records
6 2 (0.25%) MS Access
6 2 (0.25%) Power BI
6 2 (0.25%) SQL Server 2005
6 2 (0.25%) SQL Server 2012
7 1 (0.13%) Crystal Reports
Development Applications
1 5 (0.64%) JIRA
2 1 (0.13%) Eclipse
2 1 (0.13%) Git (software)
2 1 (0.13%) GitLab
2 1 (0.13%) Hudson
2 1 (0.13%) Jenkins
2 1 (0.13%) SQL Server Management Studio (SSMS)
2 1 (0.13%) Vagrant
General
1 73 (9.30%) Finance
2 30 (3.82%) Telecoms
3 20 (2.55%) Law
3 20 (2.55%) Retail
4 18 (2.29%) Marketing
5 12 (1.53%) Dutch Language
5 12 (1.53%) German Language
5 12 (1.53%) Manufacturing
6 10 (1.27%) Legal
7 9 (1.15%) Spanish Language
8 7 (0.89%) Banking
8 7 (0.89%) Italian Language
9 6 (0.76%) Cantonese Language
9 6 (0.76%) Mandarin Language
10 5 (0.64%) Advertising
10 5 (0.64%) Electronics
11 4 (0.51%) Automotive
12 3 (0.38%) Aerospace
12 3 (0.38%) French Language
12 3 (0.38%) Portuguese Language
Libraries, Frameworks & Software Standards
1 16 (2.04%) Web Services
2 6 (0.76%) HTML
3 4 (0.51%) COM
3 4 (0.51%) Middleware
4 3 (0.38%) .NET
4 3 (0.38%) FIX Protocol
5 2 (0.25%) CSS
6 1 (0.13%) ActiveMQ
6 1 (0.13%) RabbitMQ
Miscellaneous
1 76 (9.68%) Data Centre
2 36 (4.59%) Analytical Skills
3 22 (2.80%) Driving Licence
4 20 (2.55%) Self-Motivation
5 9 (1.15%) iPhone
6 6 (0.76%) Data Protection Act
6 6 (0.76%) Handset
6 6 (0.76%) Management Information System
7 4 (0.51%) CCTV
7 4 (0.51%) Fat Client
7 4 (0.51%) Greenfield Project
7 4 (0.51%) iPad
7 4 (0.51%) Thin Client
7 4 (0.51%) Video\Live Streaming
7 4 (0.51%) Wiki
8 3 (0.38%) Anti-Piracy
8 3 (0.38%) Blackberry
8 3 (0.38%) Internet of Things
8 3 (0.38%) Robotics
8 3 (0.38%) Video Conferencing
Operating Systems
1 435 (55.41%) Windows
2 161 (20.51%) Windows 7
3 130 (16.56%) Windows Server
4 113 (14.39%) Windows 10
5 40 (5.10%) Windows Server 2008
6 38 (4.84%) Linux
6 38 (4.84%) Windows Server 2012
7 33 (4.20%) Unix
8 26 (3.31%) Windows 8
9 17 (2.17%) Windows XP
10 13 (1.66%) Mac OS X
11 11 (1.40%) Android
12 9 (1.15%) Apple iOS
13 8 (1.02%) Mac OS
14 7 (0.89%) Windows Server 2003
14 7 (0.89%) Windows Vista
15 1 (0.13%) Red Hat Enterprise Linux
Processes & Methodologies
1 132 (16.82%) ITIL
2 111 (14.14%) Problem-Solving
3 63 (8.03%) Supplier Management
4 46 (5.86%) Time Management
5 39 (4.97%) Service Management
6 34 (4.33%) ITSM
7 21 (2.68%) Decision-Making
7 21 (2.68%) Service Delivery
8 19 (2.42%) Proactive Monitoring
9 16 (2.04%) B2B
9 16 (2.04%) Incident Management
10 13 (1.66%) Computer Science
11 12 (1.53%) Root Cause Analysis
12 11 (1.40%) Ticket Management
13 10 (1.27%) Change Management
13 10 (1.27%) Kalman Filter
13 10 (1.27%) Knowledge Management
14 9 (1.15%) Artificial Intelligence
14 9 (1.15%) ERP
15 8 (1.02%) Asset Management
Programming Languages
1 87 (11.08%) SQL
2 17 (2.17%) C#
3 9 (1.15%) VB
4 8 (1.02%) PowerShell
5 7 (0.89%) C
6 5 (0.64%) T-SQL
7 2 (0.25%) Perl
7 2 (0.25%) PL/SQL
7 2 (0.25%) Python
Qualifications
1 87 (11.08%) Microsoft Certification
2 79 (10.06%) Cisco Certification
3 77 (9.81%) CCNA
4 69 (8.79%) MCSE
5 64 (8.15%) MCITP
6 63 (8.03%) VMware Certified Professional (VCP)
7 41 (5.22%) Degree
8 25 (3.18%) A+ Certification
9 20 (2.55%) Security Cleared
10 18 (2.29%) SC Cleared
11 13 (1.66%) MCP
12 12 (1.53%) ITIL Certification
13 8 (1.02%) ITIL Foundation Certificate
14 5 (0.64%) DV Cleared
14 5 (0.64%) MCSA
15 4 (0.51%) CCENT
15 4 (0.51%) CCNP
15 4 (0.51%) Computer Science Degree
16 3 (0.38%) JNCIA
16 3 (0.38%) JNCIS
Quality Assurance & Compliance
1 83 (10.57%) SLA
2 67 (8.54%) ISO 9001
3 63 (8.03%) ISO/IEC 27001
4 2 (0.25%) QA
5 1 (0.13%) PCI DSS
5 1 (0.13%) Sarbanes-Oxley
System Software
1 340 (43.31%) Active Directory
2 81 (10.32%) VMware Infrastructure
3 13 (1.66%) Hyper-V
4 6 (0.76%) XenApp
5 5 (0.64%) Firmware
5 5 (0.64%) Terminal Server
5 5 (0.64%) VMware ESXi
6 3 (0.38%) Docker
6 3 (0.38%) Terminal Services
7 2 (0.25%) Virtual Desktop
7 2 (0.25%) Virtual Servers
7 2 (0.25%) VMware Workstation
7 2 (0.25%) XenDesktop
8 1 (0.13%) KVM
8 1 (0.13%) VMware Server
8 1 (0.13%) vSphere
Systems Management
1 14 (1.78%) SCCM
2 10 (1.27%) Backup Exec
3 4 (0.51%) WSUS
4 3 (0.38%) Kubernetes
5 2 (0.25%) Jamf Pro
6 1 (0.13%) Ansible
6 1 (0.13%) Cisco CUCM
6 1 (0.13%) Consul
6 1 (0.13%) cPanel
6 1 (0.13%) DameWare
6 1 (0.13%) Netcool
6 1 (0.13%) Norton AntiVirus
6 1 (0.13%) Packer
6 1 (0.13%) Plesk
6 1 (0.13%) SCOM
6 1 (0.13%) Terraform
6 1 (0.13%) vCenter Server
Vendors
1 331 (42.17%) Microsoft
2 109 (13.89%) VMware
3 104 (13.25%) Citrix
4 89 (11.34%) Cisco
5 68 (8.66%) Aruba
6 67 (8.54%) Meraki
7 63 (8.03%) Polycom
8 14 (1.78%) ServiceNow
9 12 (1.53%) Apple
10 9 (1.15%) Borland
10 9 (1.15%) HP
10 9 (1.15%) SAP
10 9 (1.15%) Symantec
11 8 (1.02%) Oracle
11 8 (1.02%) Remedy
12 7 (0.89%) EMC
13 6 (0.76%) Ivanti
14 5 (0.64%) IBM
14 5 (0.64%) Lotus
15 4 (0.51%) Sophos