Period
to 26 July 2017

The median annual salary for a Service Support Manager was £42,500 in advertised job vacancies in the South East during the 6 months to 26 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Support Manager
England > South East
6 months to
26 Jul 2017
Same period 2016 Same period 2015
Rank 526 589 637
Rank change year-on-year +63 +48 -16
Permanent jobs requiring a Service Support Manager 13 27 17
As % of all permanent IT jobs advertised in the South East 0.044% 0.071% 0.040%
As % of the Job Titles category 0.045% 0.073% 0.041%
Number of salaries quoted 7 27 11
South East median annual salary £42,500 £47,500 £55,000
Median salary % change year-on-year -10.53% -13.64% +10.00%
10th Percentile £32,600 £27,500 £32,500
90th Percentile £56,000 £60,000 £65,000
England median annual salary £39,250 £47,500 £51,750
% change year-on-year -17.37% -8.21% -5.91%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 28725 36829 41096
As % of all permanent IT job vacancies advertised in the South East 96.69% 97.05% 97.00%
Number of salaries quoted 24083 31358 33312
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £25,750 £25,007
90th Percentile £67,500 £67,500 £66,250
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Service Support Manager
Job Vacancy Trend in the South East

Job postings that featured Service Support Manager in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Support Manager in the South East

Service Support Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager in the South East.

Salary trend for Service Support Manager in the South East

Service Support Manager
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Support Manager in the South East over the 6 months to 26 July 2017.

Salary histogram for Service Support Manager in the South East

Service Support Manager
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Support Manager within the South East region over the 6 months to 26 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +45 6 £36,000 -15.29%
Hampshire +25 3 £46,250 -15.91%
Kent - 2 £43,750 -
Thames Valley +40 1 £42,500 -10.53%
Berkshire +37 1 £42,500 +6.25%
East Sussex - 1 £50,000 -
Service Support Manager
England

Service Support Manager Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 26 July 2017, Service Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Support Manager in the job title.

1 6 (46.15%) Analytical Skills
1 6 (46.15%) Degree
2 5 (38.46%) Monetization
2 5 (38.46%) Back Office
2 5 (38.46%) Software Testing
3 4 (30.77%) SLA
4 3 (23.08%) ITIL
5 2 (15.38%) Microsoft
6 1 (7.69%) VMware Certified Professional (VCP)
6 1 (7.69%) Cisco
6 1 (7.69%) Service Delivery
6 1 (7.69%) Disaster Recovery
6 1 (7.69%) Firewall
6 1 (7.69%) Wi-Fi
6 1 (7.69%) SEO
6 1 (7.69%) Finance
6 1 (7.69%) Advertising
6 1 (7.69%) VMware
6 1 (7.69%) Business Continuity
6 1 (7.69%) CCNP
6 1 (7.69%) CCNA
6 1 (7.69%) Active Directory
6 1 (7.69%) EMC
6 1 (7.69%) Cisco Certification
6 1 (7.69%) Microsoft Certification
6 1 (7.69%) ITIL Certification
6 1 (7.69%) SAN
6 1 (7.69%) PRINCE
6 1 (7.69%) Windows Server 2003
6 1 (7.69%) Project Management

Service Support Manager Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) IIS
1 1 (7.69%) SharePoint
Applications
1 1 (7.69%) Microsoft Office
Cloud Services
1 1 (7.69%) Microsoft Azure
1 1 (7.69%) Office 365
Communications & Networking
1 1 (7.69%) Cisco ASA
1 1 (7.69%) Firewall
1 1 (7.69%) SAN
1 1 (7.69%) Wi-Fi
Database & Business Intelligence
1 1 (7.69%) SQL Server
1 1 (7.69%) SQL Server 2008
Development Applications
1 1 (7.69%) Team Foundation Server
General
1 5 (38.46%) Back Office
2 1 (7.69%) Advertising
2 1 (7.69%) Finance
Libraries, Frameworks & Software Standards
1 1 (7.69%) COM+
Miscellaneous
1 6 (46.15%) Analytical Skills
2 1 (7.69%) Virtual Team
Operating Systems
1 1 (7.69%) Windows
1 1 (7.69%) Windows 7
1 1 (7.69%) Windows Server
1 1 (7.69%) Windows Server 2003
1 1 (7.69%) Windows Server 2008
Processes & Methodologies
1 5 (38.46%) Monetization
1 5 (38.46%) Software Testing
2 3 (23.08%) ITIL
3 1 (7.69%) Business Continuity
3 1 (7.69%) Change Control
3 1 (7.69%) CRM
3 1 (7.69%) Disaster Recovery
3 1 (7.69%) Expense Management
3 1 (7.69%) High Availability
3 1 (7.69%) Line Management
3 1 (7.69%) Performance Management
3 1 (7.69%) Presales
3 1 (7.69%) PRINCE
3 1 (7.69%) Project Management
3 1 (7.69%) SEO
3 1 (7.69%) Service Delivery
3 1 (7.69%) Software Licensing
3 1 (7.69%) Supplier Management
3 1 (7.69%) Virtual Team Management
Qualifications
1 6 (46.15%) Degree
2 1 (7.69%) CCNA
2 1 (7.69%) CCNP
2 1 (7.69%) Cisco Certification
2 1 (7.69%) ITIL Certification
2 1 (7.69%) Master's Degree
2 1 (7.69%) MCSA
2 1 (7.69%) MCSE
2 1 (7.69%) Microsoft Certification
2 1 (7.69%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (30.77%) SLA
2 1 (7.69%) QA
System Software
1 1 (7.69%) Active Directory
1 1 (7.69%) VMware Infrastructure
Systems Management
1 1 (7.69%) EMC NetWorker
1 1 (7.69%) NetCrunch
Vendors
1 2 (15.38%) Microsoft
2 1 (7.69%) Cisco
2 1 (7.69%) EMC
2 1 (7.69%) LANDesk
2 1 (7.69%) Palo Alto
2 1 (7.69%) Splunk
2 1 (7.69%) VMware