Period
to 16 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 16 October 2021 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > South East
6 months to
16 Oct 2021
Same period 2020 Same period 2019
Rank 151 71 91
Rank change year-on-year -80 +20 -15
Permanent jobs citing CRM 395 308 860
As % of all permanent jobs advertised in the South East 2.22% 3.91% 3.39%
As % of the Processes & Methodologies category 2.38% 4.24% 3.71%
Number of salaries quoted 323 271 724
10th Percentile £27,000 £27,500 £26,250
25th Percentile £37,625 £36,250 £33,750
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% +2.70%
75th Percentile £63,750 £63,750 £67,500
90th Percentile £78,750 £77,500 £77,850
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +0.51%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 16,609 7,257 23,188
As % of all permanent IT jobs advertised in the South East 93.47% 92.04% 91.31%
Number of salaries quoted 11,228 6,033 18,880
10th Percentile £32,005 £31,500 £28,000
25th Percentile £40,371 £40,000 £36,250
Median annual salary (50th Percentile) £52,500 £52,500 £50,000
Median % change year-on-year - +5.00% +5.26%
75th Percentile £67,500 £65,000 £63,750
90th Percentile £78,750 £75,000 £75,000
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% -

CRM
Job Vacancy Trend in the South East

Job postings citing CRM as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for CRM in the South East

CRM
Salary Trend in the South East

3-month moving average salary quoted in jobs citing CRM in the South East.

Salary trend for CRM in the South East

CRM
Salary Histogram in the South East

Salary distribution for jobs citing CRM in the South East over the 6 months to 16 October 2021.

Salary histogram for CRM in the South East

CRM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the South East region over the 6 months to 16 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -67 142 £58,750 +2.17% 45
Hampshire -93 95 £35,000 -22.22% 25
Surrey -43 81 £52,500 +5.00% 13
Berkshire -67 73 £62,500 +4.17% 29
Oxfordshire -19 37 £53,750 -14.00% 4
West Sussex +3 36 £45,000 +28.57% 7
Buckinghamshire -65 32 £50,000 +8.11% 12
East Sussex -36 24 £70,000 +115.38% 1
Kent -31 12 £37,000 +48.00% 8
Home Counties - 4 £67,500 -
Sussex - 2 £37,500 - 1
CRM
England

For the 6 months to 16 October 2021, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for CRM.

1 144 (36.46%) Microsoft
2 123 (31.14%) Dynamics CRM
3 120 (30.38%) SQL
4 119 (30.13%) Social Skills
5 86 (21.77%) Marketing
6 82 (20.76%) Finance
7 81 (20.51%) Agile Software Development
8 71 (17.97%) .NET
9 70 (17.72%) ERP
9 70 (17.72%) Azure
10 65 (16.46%) Salesforce.com
11 62 (15.70%) C#
12 61 (15.44%) Dynamics 365
13 56 (14.18%) Analytical Skills
14 50 (12.66%) Project Management
14 50 (12.66%) Web Services
15 49 (12.41%) Windows
16 48 (12.15%) CMS
17 47 (11.90%) MVC
17 47 (11.90%) Microsoft 365
18 45 (11.39%) Problem-Solving
19 44 (11.14%) Presentation Skills
20 43 (10.89%) Project Delivery
21 42 (10.63%) Microservices
22 41 (10.38%) Web Application Development
22 41 (10.38%) Service Delivery
23 40 (10.13%) Microsoft Office
23 40 (10.13%) JavaScript
23 40 (10.13%) Oracle
23 40 (10.13%) EPiServer

CRM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (12.15%) CMS
2 40 (10.13%) EPiServer
3 21 (5.32%) SharePoint
4 9 (2.28%) IIS
4 9 (2.28%) Sitecore CMS
5 7 (1.77%) Kentico
6 5 (1.27%) nginx
6 5 (1.27%) WebLogic
7 4 (1.01%) Drupal
7 4 (1.01%) WordPress
8 2 (0.51%) MS Exchange
9 1 (0.25%) Apache
9 1 (0.25%) Confluence
9 1 (0.25%) Elasticsearch
9 1 (0.25%) Exchange Server 2013
9 1 (0.25%) SharePoint Server
9 1 (0.25%) Umbraco
Applications
1 40 (10.13%) Microsoft Office
2 33 (8.35%) Microsoft Excel
3 12 (3.04%) MS Visio
4 9 (2.28%) Microsoft PowerPoint
5 2 (0.51%) Microsoft Project
6 1 (0.25%) InDesign
Business Applications
1 123 (31.14%) Dynamics CRM
2 28 (7.09%) NetSuite
3 27 (6.84%) Salesforce.com CRM
4 13 (3.29%) Maximo
5 10 (2.53%) Dynamics AX
6 5 (1.27%) Oracle EBS R12
7 4 (1.01%) Cognos Controller
7 4 (1.01%) Dynamics NAV
7 4 (1.01%) Infor CloudSuite
7 4 (1.01%) Infor CloudSuite Industrial (formerly SyteLine)
7 4 (1.01%) Infor CRM
7 4 (1.01%) OPENHousing
7 4 (1.01%) Oracle ERP
7 4 (1.01%) Payment Gateway
7 4 (1.01%) SAP Business ByDesign
8 3 (0.76%) Adobe Campaign
9 2 (0.51%) Dynamics GP
9 2 (0.51%) SAP SD
10 1 (0.25%) SAP Oil and Gas
10 1 (0.25%) Unit4 Business World
Cloud Services
1 70 (17.72%) Azure
2 61 (15.44%) Dynamics 365
3 47 (11.90%) Microsoft 365
4 38 (9.62%) Power Platform
5 23 (5.82%) SaaS
6 18 (4.56%) PowerApps
7 11 (2.78%) AWS
7 11 (2.78%) Power Automate
8 10 (2.53%) Azure Logic Apps
9 8 (2.03%) Azure Active Directory
10 7 (1.77%) PaaS
11 6 (1.52%) Boomi
12 5 (1.27%) Azure Stack
12 5 (1.27%) Google Analytics
12 5 (1.27%) IaaS
12 5 (1.27%) Salesforce Sales Cloud
12 5 (1.27%) Serverless
13 4 (1.01%) Azure Functions
13 4 (1.01%) GitHub
13 4 (1.01%) Salesforce Service Cloud
Communications & Networking
1 30 (7.59%) Firewall
2 21 (5.32%) Internet
3 16 (4.05%) VLAN
4 13 (3.29%) VPN
5 12 (3.04%) DNS
6 11 (2.78%) DHCP
6 11 (2.78%) Wireless
7 10 (2.53%) TCP/IP
8 9 (2.28%) VoIP
9 8 (2.03%) GSM
10 7 (1.77%) Wi-Fi
11 5 (1.27%) SAN
11 5 (1.27%) SMTP
11 5 (1.27%) SSL
12 4 (1.01%) Softphone
12 4 (1.01%) WebEx
13 3 (0.76%) BGP
13 3 (0.76%) Broadband
13 3 (0.76%) LAN
13 3 (0.76%) SD-WAN
Database & Business Intelligence
1 37 (9.37%) SQL Server
2 21 (5.32%) MySQL
3 18 (4.56%) Power BI
4 15 (3.80%) SQL Server Reporting Services
5 11 (2.78%) SQL Server Integration Services
6 9 (2.28%) Data Warehouse
6 9 (2.28%) QlikView
7 8 (2.03%) Tableau
8 6 (1.52%) Big Data
9 4 (1.01%) Data Lake
9 4 (1.01%) Data Mining
9 4 (1.01%) EDRMS
9 4 (1.01%) Relational Database
9 4 (1.01%) Star Schema
10 3 (0.76%) BusinessObjects
10 3 (0.76%) BusinessObjects Business Intelligence
10 3 (0.76%) OLAP
10 3 (0.76%) RDBMS
10 3 (0.76%) SAP BW
11 2 (0.51%) Crystal Reports
Development Applications
1 30 (7.59%) JIRA
2 23 (5.82%) Git (software)
3 6 (1.52%) Visual Studio
4 2 (0.51%) Browser DevTools
4 2 (0.51%) MSBuild
4 2 (0.51%) SonarQube
5 1 (0.25%) Eclipse
5 1 (0.25%) Jenkins
5 1 (0.25%) Octopus Deploy
5 1 (0.25%) PhpStorm
5 1 (0.25%) Sublime Text
General
1 119 (30.13%) Social Skills
2 86 (21.77%) Marketing
3 82 (20.76%) Finance
4 56 (14.18%) Analytical Skills
5 44 (11.14%) Presentation Skills
6 30 (7.59%) Organisational Skills
7 28 (7.09%) Retail
8 18 (4.56%) Telecoms
9 16 (4.05%) Legal
10 12 (3.04%) Documentation Skills
11 10 (2.53%) Manufacturing
12 9 (2.28%) Advertising
13 7 (1.77%) Billing
14 5 (1.27%) Automotive
14 5 (1.27%) Games
14 5 (1.27%) Pharmaceutical
15 4 (1.01%) Influencing Skills
15 4 (1.01%) Law
15 4 (1.01%) Publishing
16 3 (0.76%) Public Sector
Job Titles
1 61 (15.44%) Analyst
2 59 (14.94%) Architect
3 48 (12.15%) Developer
4 40 (10.13%) Business Analyst
5 34 (8.61%) Software Architect
6 24 (6.08%) CRM Manager
7 23 (5.82%) Project Manager
8 22 (5.57%) Senior Architect
9 21 (5.32%) IT Manager
10 18 (4.56%) Administrator
11 17 (4.30%) Consultant
11 17 (4.30%) Support Engineer
12 16 (4.05%) Applications Support
12 16 (4.05%) Lead Architect
12 16 (4.05%) Lead Software Architect
12 16 (4.05%) Senior Software Architect
13 15 (3.80%) Account Manager
14 13 (3.29%) Applications Engineer
14 13 (3.29%) Applications Support Engineer
14 13 (3.29%) Senior Developer
Libraries, Frameworks & Software Standards
1 71 (17.97%) .NET
2 50 (12.66%) Web Services
3 35 (8.86%) HTML
4 30 (7.59%) CSS
5 14 (3.54%) HTML5
6 11 (2.78%) ASP.NET
7 10 (2.53%) Sass
8 9 (2.28%) CSS3
8 9 (2.28%) REST
8 9 (2.28%) SOAP
9 8 (2.03%) jQuery
10 6 (1.52%) Vue.js
11 5 (1.27%) LAMP
11 5 (1.27%) React
11 5 (1.27%) Symfony
11 5 (1.27%) WebRTC
11 5 (1.27%) XML
12 4 (1.01%) JSON
12 4 (1.01%) Middleware
12 4 (1.01%) XMPP
Miscellaneous
1 34 (8.61%) Enterprise Software
1 34 (8.61%) Self-Motivation
2 33 (8.35%) Management Information System
3 15 (3.80%) Legacy Systems
4 13 (3.29%) User Experience
5 11 (2.78%) Driving Licence
6 7 (1.77%) Virtual Team
7 5 (1.27%) Social Media
8 4 (1.01%) Data Centre
8 4 (1.01%) Data Protection Act
8 4 (1.01%) Data Structures
8 4 (1.01%) Digital Media
8 4 (1.01%) Mobile App
8 4 (1.01%) NHS
8 4 (1.01%) Video Conferencing
9 2 (0.51%) Greenfield Project
9 2 (0.51%) iPad
9 2 (0.51%) LIMS
9 2 (0.51%) PMI
9 2 (0.51%) Public Cloud
Operating Systems
1 49 (12.41%) Windows
2 23 (5.82%) Linux
3 17 (4.30%) Windows Server
4 5 (1.27%) Android
5 4 (1.01%) Windows 10
6 2 (0.51%) Apple iOS
7 1 (0.25%) Windows 2000
7 1 (0.25%) Windows 8
7 1 (0.25%) Windows Phone
7 1 (0.25%) Windows Server 2008
7 1 (0.25%) Windows Server 2012
7 1 (0.25%) Windows Server 2016
7 1 (0.25%) Windows XP
Processes & Methodologies
1 81 (20.51%) Agile Software Development
2 70 (17.72%) ERP
3 50 (12.66%) Project Management
4 47 (11.90%) MVC
5 45 (11.39%) Problem-Solving
6 43 (10.89%) Project Delivery
7 42 (10.63%) Microservices
8 41 (10.38%) Service Delivery
8 41 (10.38%) Web Application Development
9 38 (9.62%) SOA
10 34 (8.61%) Software Architecture
10 34 (8.61%) SOLID
10 34 (8.61%) TDD
11 33 (8.35%) Business Intelligence
11 33 (8.35%) Prototyping
11 33 (8.35%) Test Automation
12 32 (8.10%) Workflow
13 29 (7.34%) Stakeholder Management
14 28 (7.09%) Migration
15 27 (6.84%) ITIL
Programming Languages
1 120 (30.38%) SQL
2 62 (15.70%) C#
3 40 (10.13%) JavaScript
4 18 (4.56%) PHP
5 15 (3.80%) PowerShell
6 6 (1.52%) Python
7 5 (1.27%) Java
8 4 (1.01%) R
8 4 (1.01%) T-SQL
9 3 (0.76%) Apex Code
10 2 (0.51%) C
10 2 (0.51%) VB.NET
10 2 (0.51%) VBA
11 1 (0.25%) Bash Shell
11 1 (0.25%) PHP 5
11 1 (0.25%) PHP 7
11 1 (0.25%) Scala
Qualifications
1 31 (7.85%) Degree
2 18 (4.56%) Microsoft Certification
3 13 (3.29%) ITIL Foundation Certificate
4 8 (2.03%) CGEIT
4 8 (2.03%) CISA
4 8 (2.03%) CRISC
5 7 (1.77%) ISEB
6 5 (1.27%) Computer Science Degree
6 5 (1.27%) PMI Certification
7 4 (1.01%) CBAP
8 3 (0.76%) CCNA
8 3 (0.76%) Cisco Certification
8 3 (0.76%) PMP
8 3 (0.76%) PRINCE2 Certification
8 3 (0.76%) PRINCE2 Practitioner
9 2 (0.51%) AAT
9 2 (0.51%) ACCA
9 2 (0.51%) CIMA
9 2 (0.51%) MCITP
10 1 (0.25%) SC Cleared
Quality Assurance & Compliance
1 37 (9.37%) SLA
2 15 (3.80%) GDPR
3 13 (3.29%) ISO/IEC 27001
4 12 (3.04%) QA
5 11 (2.78%) Sarbanes-Oxley
6 8 (2.03%) COBIT
6 8 (2.03%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 8 (2.03%) PCI DSS
7 5 (1.27%) Data Quality
7 5 (1.27%) PMO
8 2 (0.51%) Accessibility
9 1 (0.25%) GxP
9 1 (0.25%) ISO 9001
System Software
1 25 (6.33%) Active Directory
2 20 (5.06%) Hyper-V
3 6 (1.52%) Virtual Machines
4 5 (1.27%) VMware Infrastructure
5 2 (0.51%) Docker
6 1 (0.25%) Terminal Services
6 1 (0.25%) vSphere
Systems Management
1 13 (3.29%) WSUS
2 8 (2.03%) SCCM
2 8 (2.03%) Terraform
3 5 (1.27%) Grafana
4 4 (1.01%) Cisco CUCM
5 3 (0.76%) Single Sign-On
6 2 (0.51%) Ansible
7 1 (0.25%) Backup Exec
7 1 (0.25%) FortiGate
7 1 (0.25%) Kubernetes
7 1 (0.25%) Microsoft Intune
Vendors
1 144 (36.46%) Microsoft
2 65 (16.46%) Salesforce.com
3 40 (10.13%) Oracle
4 23 (5.82%) VMware
5 19 (4.81%) SAP
6 14 (3.54%) JD Edwards
6 14 (3.54%) Sitecore
7 10 (2.53%) Cisco
8 8 (2.03%) ServiceNow
8 8 (2.03%) Workday
9 7 (1.77%) Dell
9 7 (1.77%) Google
10 6 (1.52%) Infor
10 6 (1.52%) Salesforce Marketing Cloud
11 5 (1.27%) Cognos
11 5 (1.27%) OutSystems
12 4 (1.01%) Adobe
12 4 (1.01%) HP
12 4 (1.01%) Intel
12 4 (1.01%) Sage