Period
to 21 September 2021

The following table provides summary statistics for permanent job vacancies advertised in South Wales with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 September 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
Wales > South Wales
6 months to
21 Sep 2021
Same period 2020 Same period 2019
Rank 74 66 96
Rank change year-on-year -8 +30 -12
Permanent jobs citing Service Delivery 34 5 23
As % of all permanent jobs advertised in South Wales 3.08% 0.77% 1.41%
As % of the Processes & Methodologies category 3.36% 0.85% 1.55%
Number of salaries quoted 12 4 19
10th Percentile £36,161 £34,850 £29,250
25th Percentile £39,750 £35,750 £35,125
Median annual salary (50th Percentile) £50,000 £39,750 £52,500
Median % change year-on-year +25.79% -24.29% -2.78%
75th Percentile £61,563 £42,000 £64,375
90th Percentile £69,250 " £67,500
Wales median annual salary £33,211 £39,750 £49,500
% change year-on-year -16.45% -19.70% +1.02%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
South Wales
Permanent vacancies with a requirement for process or methodology skills 1,012 585 1,481
As % of all permanent IT jobs advertised in South Wales 91.75% 90.56% 90.97%
Number of salaries quoted 795 521 1,293
10th Percentile £30,500 £30,000 £27,750
25th Percentile £35,745 £35,000 £33,173
Median annual salary (50th Percentile) £45,000 £45,000 £42,500
Median % change year-on-year - +5.88% +5.59%
75th Percentile £55,000 £52,500 £52,500
90th Percentile £65,000 £58,750 £63,750
Wales median annual salary £45,000 £44,379 £42,500
% change year-on-year +1.40% +4.42% +6.25%

Service Delivery
Job Vacancy Trend in South Wales

Job postings citing Service Delivery as a proportion of all IT jobs advertised in South Wales.

Job vacancy trend for Service Delivery in South Wales

Service Delivery
Salary Trend in South Wales

3-month moving average salary quoted in jobs citing Service Delivery in South Wales.

Salary trend for Service Delivery in South Wales

Service Delivery
Salary Histogram in South Wales

Salary distribution for jobs citing Service Delivery in South Wales over the 6 months to 21 September 2021.

Salary histogram for Service Delivery in South Wales

Service Delivery
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South Wales region over the 6 months to 21 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bridgend - 16 - - 2
Cardiff -5 11 £57,500 +44.65% 6
Newport - 4 £50,000 - 4
Rhondda Cynon Taff - 2 £34,384 -
Torfaen - 1 £42,500 -
Service Delivery
Wales

For the 6 months to 21 September 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region with a requirement for Service Delivery.

1 22 (64.71%) Problem-Solving
2 20 (58.82%) SLA
3 19 (55.88%) Change Management
4 16 (47.06%) ITSM
4 16 (47.06%) Remedy
4 16 (47.06%) MySQL
4 16 (47.06%) Clustering
4 16 (47.06%) Remedy ITSM
5 10 (29.41%) Social Skills
6 8 (23.53%) Line Management
6 8 (23.53%) ITIL
7 6 (17.65%) Information Security
8 5 (14.71%) Time Management
8 5 (14.71%) Mathematics
8 5 (14.71%) C
8 5 (14.71%) Renewable Energy
8 5 (14.71%) Self-Motivation
8 5 (14.71%) Continuous Improvement
9 3 (8.82%) Finance
9 3 (8.82%) Incident Management
9 3 (8.82%) Project Management
9 3 (8.82%) Service Management
9 3 (8.82%) Management Information System
9 3 (8.82%) Decision-Making
10 2 (5.88%) Resource Management
10 2 (5.88%) Contract Management
10 2 (5.88%) Windows Server
10 2 (5.88%) IT Asset Management
10 2 (5.88%) People Management
10 2 (5.88%) VMware Infrastructure

Service Delivery
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 16 (47.06%) Remedy ITSM
2 1 (2.94%) Oracle EBS
Cloud Services
1 1 (2.94%) Microsoft 365
1 1 (2.94%) SaaS
Communications & Networking
1 1 (2.94%) Broadband
1 1 (2.94%) LAN
1 1 (2.94%) WAN
Database & Business Intelligence
1 16 (47.06%) MySQL
2 1 (2.94%) Metadata
General
1 10 (29.41%) Social Skills
2 3 (8.82%) Finance
3 2 (5.88%) Retail
3 2 (5.88%) Telecoms
4 1 (2.94%) Influencing Skills
4 1 (2.94%) Presentation Skills
4 1 (2.94%) Public Sector
Job Titles
1 16 (47.06%) DBA
1 16 (47.06%) MySQL DBA
2 5 (14.71%) Delivery Manager
2 5 (14.71%) IT Manager
2 5 (14.71%) Service Delivery Manager
2 5 (14.71%) Service Manager
3 4 (11.76%) IT Services Delivery Manager
3 4 (11.76%) IT Services Manager
4 2 (5.88%) Senior Data Warehouse Specialist
4 2 (5.88%) Systems Engineer
4 2 (5.88%) Team Leader
5 1 (2.94%) Architect
5 1 (2.94%) Data Architect
5 1 (2.94%) Lead Systems Engineer
5 1 (2.94%) Senior Systems Engineer
5 1 (2.94%) Solutions Architect
Miscellaneous
1 16 (47.06%) Clustering
2 5 (14.71%) Renewable Energy
2 5 (14.71%) Self-Motivation
3 3 (8.82%) Management Information System
4 1 (2.94%) Driving Licence
4 1 (2.94%) FMCG
4 1 (2.94%) Reference Data
4 1 (2.94%) Taxonomies
Operating Systems
1 2 (5.88%) Windows
1 2 (5.88%) Windows Server
2 1 (2.94%) Linux
2 1 (2.94%) Unix
Processes & Methodologies
1 22 (64.71%) Problem-Solving
2 19 (55.88%) Change Management
3 16 (47.06%) ITSM
4 8 (23.53%) ITIL
4 8 (23.53%) Line Management
5 6 (17.65%) Information Security
6 5 (14.71%) Continuous Improvement
6 5 (14.71%) Mathematics
6 5 (14.71%) Time Management
7 3 (8.82%) Decision-Making
7 3 (8.82%) Incident Management
7 3 (8.82%) Project Management
7 3 (8.82%) Service Management
8 2 (5.88%) Business Intelligence
8 2 (5.88%) Change Control
8 2 (5.88%) Contract Management
8 2 (5.88%) IT Asset Management
8 2 (5.88%) Major Incident Management
8 2 (5.88%) People Management
8 2 (5.88%) Resource Management
Programming Languages
1 5 (14.71%) C
2 1 (2.94%) SQL
Qualifications
1 2 (5.88%) ECDL
1 2 (5.88%) Microsoft Certification
2 1 (2.94%) Degree
2 1 (2.94%) Security Cleared
Quality Assurance & Compliance
1 20 (58.82%) SLA
2 2 (5.88%) ISO/IEC 27001
2 2 (5.88%) QA
3 1 (2.94%) Data Quality
System Software
1 2 (5.88%) VMware Infrastructure
2 1 (2.94%) Active Directory
2 1 (2.94%) Virtual Servers
Vendors
1 16 (47.06%) Remedy
2 2 (5.88%) Microsoft
2 2 (5.88%) VMware
3 1 (2.94%) Oracle
3 1 (2.94%) Veeam