Period
to 22 January 2018

The following table provides summary statistics for permanent job vacancies advertised in South Wales with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 22 January 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
Wales > South Wales
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 79 77 78
Rank change year-on-year -2 +1 -20
Permanent jobs citing Service Delivery 29 58 73
As % of all permanent IT jobs advertised in South Wales 2.17% 3.03% 3.10%
As % of the Processes & Methodologies category 2.45% 3.35% 3.71%
Number of salaries quoted 17 45 67
South Wales median annual salary £25,500 £37,500 £40,000
Median salary % change year-on-year -32.00% -6.25% -5.88%
10th Percentile £18,800 £21,500 £24,250
90th Percentile £66,250 £55,250 £76,600
Wales median annual salary £49,039 £38,750 £40,000
% change year-on-year +26.55% -3.13% -5.88%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
South Wales
Permanent vacancies with a requirement for process or methodology skills 1,186 1,732 1,966
As % of all permanent IT jobs advertised in South Wales 88.57% 90.35% 83.59%
Number of salaries quoted 1,040 1,551 1,717
South Wales median annual salary £38,500 £37,500 £37,000
Median salary % change year-on-year +2.67% +1.35% +5.71%
10th Percentile £23,750 £23,000 £22,500
90th Percentile £55,439 £56,250 £55,000
Wales median annual salary £39,750 £37,500 £36,000
% change year-on-year +6.00% +4.17% +1.41%

Service Delivery
Job Vacancy Trend in South Wales

Job postings citing Service Delivery as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for Service Delivery in South Wales

Service Delivery
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in South Wales.

Salary trend for Service Delivery in South Wales

Service Delivery
Salary Histogram in South Wales

The salary distribution of IT jobs citing Service Delivery in South Wales over the 6 months to 22 January 2018.

Salary histogram for Service Delivery in South Wales

Service Delivery
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the South Wales region over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +3 14 £31,500 -13.10% 4
Newport -11 5 £22,000 -53.68%
Rhondda Cynon Taff - 5 - -
Torfaen - 4 £21,000 -
Neath Port Talbot - 1 £57,500 -
Service Delivery
Wales

For the 6 months to 22 January 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region with a requirement for Service Delivery.

1 12 (41.38%) ITIL
2 7 (24.14%) Problem Management
3 6 (20.69%) Service Management
4 5 (17.24%) Management Information System
4 5 (17.24%) Finance
4 5 (17.24%) Linux
4 5 (17.24%) Cisco
4 5 (17.24%) Microsoft Azure
4 5 (17.24%) Data Centre
5 4 (13.79%) Fintech
5 4 (13.79%) Windows 10
5 4 (13.79%) Bluemix
5 4 (13.79%) IBM Cloud
5 4 (13.79%) IaaS
5 4 (13.79%) Vyatta
5 4 (13.79%) Ansible
5 4 (13.79%) Docker
5 4 (13.79%) Opscode Chef
5 4 (13.79%) Network Monitoring
5 4 (13.79%) AppDynamics
5 4 (13.79%) Amazon AWS
5 4 (13.79%) Release Management
5 4 (13.79%) Wireshark
5 4 (13.79%) Windows 7
5 4 (13.79%) PaaS
5 4 (13.79%) F5
5 4 (13.79%) Splunk
5 4 (13.79%) Puppet
5 4 (13.79%) Microsoft
5 4 (13.79%) Windows

Service Delivery
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (6.90%) Microsoft Excel
1 2 (6.90%) Microsoft PowerPoint
2 1 (3.45%) Microsoft Office
Cloud Services
1 5 (17.24%) Microsoft Azure
2 4 (13.79%) Amazon AWS
2 4 (13.79%) Bluemix
2 4 (13.79%) IaaS
2 4 (13.79%) IBM Cloud
2 4 (13.79%) PaaS
Communications & Networking
1 4 (13.79%) Wireshark
Database & Business Intelligence
1 1 (3.45%) Data Warehouse
1 1 (3.45%) MS Access
1 1 (3.45%) PowerPivot
1 1 (3.45%) SQL Server
Development Applications
1 2 (6.90%) JIRA
2 1 (3.45%) SQL Server Management Studio (SSMS)
General
1 5 (17.24%) Finance
2 3 (10.34%) Welsh Language
3 1 (3.45%) Advertising
3 1 (3.45%) Retail
Job Titles
1 5 (17.24%) Delivery Manager
1 5 (17.24%) IT Director
1 5 (17.24%) Service Manager
2 4 (13.79%) Analyst
2 4 (13.79%) Services Delivery Manager
3 3 (10.34%) Cloud Engineer
3 3 (10.34%) IT Manager
3 3 (10.34%) IT Support
3 3 (10.34%) Senior Cloud Engineer
3 3 (10.34%) Service Management Advisor
4 2 (6.90%) 1st Line Support
4 2 (6.90%) IT Analyst
4 2 (6.90%) IT Support Analyst
4 2 (6.90%) Support Analyst
4 2 (6.90%) Support Manager
4 2 (6.90%) Technical Manager
5 1 (3.45%) Desktop Support Technician
5 1 (3.45%) IT Services Delivery Manager
5 1 (3.45%) IT Support Manager
5 1 (3.45%) Technical Support Manager
Miscellaneous
1 5 (17.24%) Data Centre
1 5 (17.24%) Management Information System
2 4 (13.79%) Fintech
3 2 (6.90%) Computer Science
4 1 (3.45%) Analytical Skills
4 1 (3.45%) Smartphone
4 1 (3.45%) User Experience
Operating Systems
1 5 (17.24%) Linux
2 4 (13.79%) Windows
2 4 (13.79%) Windows 10
2 4 (13.79%) Windows 7
3 3 (10.34%) Windows Server 2008
3 3 (10.34%) Windows Server 2012
4 2 (6.90%) Windows Server
5 1 (3.45%) HPUX
5 1 (3.45%) Solaris
5 1 (3.45%) Windows 8
5 1 (3.45%) Windows Server 2003
Processes & Methodologies
1 12 (41.38%) ITIL
2 7 (24.14%) Problem Management
3 6 (20.69%) Service Management
4 4 (13.79%) Change Management
4 4 (13.79%) Network Monitoring
4 4 (13.79%) Release Management
5 3 (10.34%) Coaching
5 3 (10.34%) Continuous Improvement
5 3 (10.34%) Data Centre Operations
5 3 (10.34%) Information Security
6 2 (6.90%) Agile Software Development
6 2 (6.90%) Asset Management
6 2 (6.90%) Data Governance
6 2 (6.90%) DevOps
6 2 (6.90%) Incident Management
6 2 (6.90%) ITSM
6 2 (6.90%) People Management
6 2 (6.90%) Project Management
6 2 (6.90%) Service Delivery Management
7 1 (3.45%) Cloud Operations
Programming Languages
1 1 (3.45%) SQL
1 1 (3.45%) VBA
Qualifications
1 2 (6.90%) ITIL Certification
2 1 (3.45%) CCNA
2 1 (3.45%) Cisco Certification
2 1 (3.45%) CITP
2 1 (3.45%) Degree
2 1 (3.45%) MCSE
2 1 (3.45%) Microsoft Certification
Quality Assurance & Compliance
1 3 (10.34%) SLA
System Software
1 4 (13.79%) Docker
2 3 (10.34%) Active Directory
3 1 (3.45%) VMware Infrastructure
Systems Management
1 4 (13.79%) Ansible
1 4 (13.79%) Opscode Chef
1 4 (13.79%) Puppet
Vendors
1 5 (17.24%) Cisco
2 4 (13.79%) AppDynamics
2 4 (13.79%) CheckPoint
2 4 (13.79%) F5
2 4 (13.79%) Juniper
2 4 (13.79%) Microsoft
2 4 (13.79%) Splunk
2 4 (13.79%) Vyatta
3 3 (10.34%) SAP
4 2 (6.90%) ServiceNow
5 1 (3.45%) Citrix
5 1 (3.45%) VMware