Period
to 23 September 2018

The median annual salary for a Support Engineer was £27,500 in advertised job vacancies in Wales during the 6 months to 23 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > Wales
6 months to
23 Sep 2018
Same period 2017 Same period 2016
Rank 71 55 63
Rank change year-on-year -16 +8 +30
Permanent jobs requiring a Support Engineer 64 89 96
As % of all permanent IT jobs advertised in Wales 3.28% 4.46% 3.70%
As % of the Job Titles category 3.39% 4.56% 3.83%
Number of salaries quoted 54 87 79
Wales median annual salary £27,500 £32,000 £26,500
Median salary % change year-on-year -14.06% +20.75% -3.64%
10th Percentile £21,000 £21,000 £17,000
90th Percentile £38,462 £40,300 £35,300
UK median annual salary £32,000 £31,000 £32,500
% change year-on-year +3.23% -4.62% +8.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,889 1,950 2,509
% of permanent IT jobs with a recognized job title 96.82% 97.70% 96.72%
Number of salaries quoted 1,558 1,697 2,154
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +4.17%
10th Percentile £25,000 £23,410 £22,500
90th Percentile £60,000 £56,250 £54,850
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Engineer
Job Vacancy Trend in Wales

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Support Engineer in Wales

Support Engineer
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in Wales.

Salary trend for Support Engineer in Wales

Support Engineer
Salary Histogram in Wales

The salary distribution of IT jobs citing Support Engineer in Wales over the 6 months to 23 September 2018.

Salary histogram for Support Engineer in Wales

Support Engineer
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the Wales region over the 6 months to 23 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -29 46 £25,000 -15.25% 6
West Wales +10 9 £33,934 - 2
Mid Wales -16 6 - -
North Wales -1 2 £30,750 +57.69% 2
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 23 September 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Engineer in the job title.

1 49 (76.56%) Windows
2 40 (62.50%) Microsoft
3 31 (48.44%) Office 365
3 31 (48.44%) Windows Server
4 30 (46.88%) Active Directory
5 26 (40.63%) Windows Server 2008
6 23 (35.94%) Windows Server 2012
7 21 (32.81%) Windows 7
7 21 (32.81%) Microsoft Office
8 20 (31.25%) VMware
9 16 (25.00%) MS Exchange
9 16 (25.00%) Problem-Solving
10 15 (23.44%) Continuous Improvement
10 15 (23.44%) Linux
10 15 (23.44%) Service Delivery
11 14 (21.88%) LAN
12 13 (20.31%) DNS
12 13 (20.31%) Degree
12 13 (20.31%) Analytical Skills
13 12 (18.75%) Amazon AWS
13 12 (18.75%) Management Information System
13 12 (18.75%) DHCP
14 11 (17.19%) ITIL
14 11 (17.19%) Firewall
14 11 (17.19%) Customer Engagement
14 11 (17.19%) Windows 10
15 10 (15.63%) Driving Licence
15 10 (15.63%) Mentoring
15 10 (15.63%) VMware Infrastructure
15 10 (15.63%) Unix

Support Engineer Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (25.00%) MS Exchange
2 4 (6.25%) SharePoint
3 1 (1.56%) Apache
3 1 (1.56%) CICS
3 1 (1.56%) Exchange Server 2010
3 1 (1.56%) IIS
3 1 (1.56%) Tomcat
3 1 (1.56%) WebLogic
Applications
1 21 (32.81%) Microsoft Office
2 1 (1.56%) EngageOne
2 1 (1.56%) Microsoft Excel
Business Applications
1 2 (3.13%) Dynamics CRM
2 1 (1.56%) SAP SM
2 1 (1.56%) Staffware
Cloud Services
1 31 (48.44%) Office 365
2 12 (18.75%) Amazon AWS
3 9 (14.06%) Microsoft Azure
4 4 (6.25%) Azure Active Directory
5 3 (4.69%) Dynamics 365
6 1 (1.56%) Amazon CloudWatch
6 1 (1.56%) SaaS
Communications & Networking
1 14 (21.88%) LAN
2 13 (20.31%) DNS
3 12 (18.75%) DHCP
4 11 (17.19%) Firewall
5 10 (15.63%) ADSL
6 8 (12.50%) HTTP
7 6 (9.38%) VoIP
8 5 (7.81%) TCP/IP
9 4 (6.25%) WAN
10 3 (4.69%) Kerberos
10 3 (4.69%) Network Security
10 3 (4.69%) SAN
10 3 (4.69%) Wi-Fi
11 2 (3.13%) Internet
11 2 (3.13%) IPv4
11 2 (3.13%) VLAN
12 1 (1.56%) PuTTY
12 1 (1.56%) RTP
12 1 (1.56%) SMS
12 1 (1.56%) WinSCP
Database & Business Intelligence
1 1 (1.56%) BusinessObjects
1 1 (1.56%) MySQL
1 1 (1.56%) Power BI
1 1 (1.56%) SQL Server
Development Applications
1 1 (1.56%) JIRA
1 1 (1.56%) Visual Studio
General
1 6 (9.38%) Telecoms
2 5 (7.81%) Finance
2 5 (7.81%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (4.69%) SAML
2 2 (3.13%) CSS
2 2 (3.13%) HTML
3 1 (1.56%) .NET
3 1 (1.56%) .NET Framework
3 1 (1.56%) Hibernate
3 1 (1.56%) Java EE
3 1 (1.56%) Spring
3 1 (1.56%) WebRTC
Miscellaneous
1 13 (20.31%) Analytical Skills
2 12 (18.75%) Management Information System
3 10 (15.63%) Driving Licence
4 8 (12.50%) User Experience
5 3 (4.69%) Enterprise Software
5 3 (4.69%) Self-Motivation
6 2 (3.13%) Data Centre
7 1 (1.56%) iPhone
7 1 (1.56%) Wiki
Operating Systems
1 49 (76.56%) Windows
2 31 (48.44%) Windows Server
3 26 (40.63%) Windows Server 2008
4 23 (35.94%) Windows Server 2012
5 21 (32.81%) Windows 7
6 15 (23.44%) Linux
7 11 (17.19%) Windows 10
8 10 (15.63%) Unix
9 2 (3.13%) CentOS
10 1 (1.56%) Android
10 1 (1.56%) Apple iOS
10 1 (1.56%) SUSE
10 1 (1.56%) Ubuntu
10 1 (1.56%) Windows XP
Processes & Methodologies
1 16 (25.00%) Problem-Solving
2 15 (23.44%) Continuous Improvement
2 15 (23.44%) Service Delivery
3 11 (17.19%) Customer Engagement
3 11 (17.19%) ITIL
4 10 (15.63%) Mentoring
5 9 (14.06%) E-Commerce
5 9 (14.06%) OO
5 9 (14.06%) OOP
5 9 (14.06%) Software Engineering
6 8 (12.50%) Service Management
7 6 (9.38%) Decision-Making
7 6 (9.38%) ITSM
7 6 (9.38%) Proactive Management
7 6 (9.38%) Problem Management
7 6 (9.38%) Runbook
7 6 (9.38%) Stakeholder Management
7 6 (9.38%) TOGAF
8 3 (4.69%) Agile Software Development
8 3 (4.69%) CRM
Programming Languages
1 10 (15.63%) Java
2 4 (6.25%) PowerShell
2 4 (6.25%) SQL
3 2 (3.13%) JavaScript
4 1 (1.56%) Bash Shell
4 1 (1.56%) C#
4 1 (1.56%) PHP
4 1 (1.56%) PL/SQL
Qualifications
1 13 (20.31%) Degree
2 7 (10.94%) ITIL Certification
3 4 (6.25%) Microsoft Certification
4 3 (4.69%) MCITP
5 1 (1.56%) MCSA
Quality Assurance & Compliance
1 9 (14.06%) QA
1 9 (14.06%) SLA
System Software
1 30 (46.88%) Active Directory
2 10 (15.63%) VMware Infrastructure
3 9 (14.06%) Hyper-V
4 3 (4.69%) Shibboleth
4 3 (4.69%) Terminal Services
5 2 (3.13%) XenApp
6 1 (1.56%) Virtual Servers
Systems Management
1 6 (9.38%) Systems Management Server (SMS)
2 2 (3.13%) SCCM
3 1 (1.56%) Nagios
Vendors
1 40 (62.50%) Microsoft
2 20 (31.25%) VMware
3 4 (6.25%) Apple
3 4 (6.25%) Citrix
4 3 (4.69%) HP
5 2 (3.13%) Cisco
5 2 (3.13%) Ivanti
5 2 (3.13%) Mitel
5 2 (3.13%) SAP
6 1 (1.56%) Avaya
6 1 (1.56%) Dell
6 1 (1.56%) Dell Compellent
6 1 (1.56%) EqualLogic
6 1 (1.56%) Freshdesk
6 1 (1.56%) Nexenta
6 1 (1.56%) Red Hat
6 1 (1.56%) TIBCO
6 1 (1.56%) Veeam