Period
to 12 December 2018

The median annual salary for a Support Engineer was £30,000 in advertised job vacancies in Wales during the 6 months to 12 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > Wales
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 72 55 74
Rank change year-on-year -17 +19 -4
Permanent jobs requiring a Support Engineer 64 94 90
As % of all permanent IT jobs advertised in Wales 3.16% 4.56% 3.45%
As % of the Job Titles category 3.28% 4.69% 3.57%
Number of salaries quoted 57 79 77
Wales median annual salary £30,000 £32,000 £26,500
Median salary % change year-on-year -6.25% +20.75% -3.64%
10th Percentile £22,600 £21,000 £17,300
90th Percentile £38,462 £40,800 £46,250
UK median annual salary £32,500 £30,500 £32,000
% change year-on-year +6.56% -4.69% +5.79%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,951 2,006 2,524
% of permanent IT jobs with a recognized job title 96.39% 97.38% 96.63%
Number of salaries quoted 1,612 1,725 2,189
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +7.14%
10th Percentile £24,250 £23,250 £22,500
90th Percentile £62,500 £56,250 £55,250
UK median annual salary £50,000 £49,000 £47,500
% change year-on-year +2.04% +3.16% +5.56%

Support Engineer
Job Vacancy Trend in Wales

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Support Engineer in Wales

Support Engineer
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in Wales.

Salary trend for Support Engineer in Wales

Support Engineer
Salary Histogram in Wales

The salary distribution of IT jobs citing Support Engineer in Wales over the 6 months to 12 December 2018.

Salary histogram for Support Engineer in Wales

Support Engineer
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the Wales region over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -29 44 £26,000 -8.77% 6
West Wales +10 14 £33,934 - 2
Mid Wales +9 4 - -
North Wales - 1 £31,500 - 1
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 12 December 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Engineer in the job title.

1 38 (59.38%) Windows
2 31 (48.44%) Microsoft
3 27 (42.19%) Problem-Solving
4 24 (37.50%) Active Directory
5 22 (34.38%) Service Delivery
5 22 (34.38%) VMware
6 19 (29.69%) Linux
6 19 (29.69%) Amazon AWS
7 18 (28.13%) Continuous Improvement
7 18 (28.13%) Windows Server 2012
7 18 (28.13%) Analytical Skills
8 17 (26.56%) Windows Server
8 17 (26.56%) Java
9 16 (25.00%) Windows Server 2008
9 16 (25.00%) Office 365
10 15 (23.44%) Mentoring
10 15 (23.44%) Driving Licence
10 15 (23.44%) Unix
10 15 (23.44%) SLA
11 14 (21.88%) E-Commerce
11 14 (21.88%) VoIP
11 14 (21.88%) OOP
11 14 (21.88%) OO
11 14 (21.88%) Software Engineering
11 14 (21.88%) QA
12 13 (20.31%) VMware Infrastructure
13 12 (18.75%) Windows 7
14 11 (17.19%) Degree
14 11 (17.19%) Windows 10
15 10 (15.63%) Microsoft Office

Support Engineer Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (14.06%) MS Exchange
2 3 (4.69%) Apache
3 2 (3.13%) Elasticsearch
3 2 (3.13%) nginx
4 1 (1.56%) CICS
4 1 (1.56%) Exchange Server 2010
4 1 (1.56%) IIS
4 1 (1.56%) SharePoint
4 1 (1.56%) Tomcat
4 1 (1.56%) WebLogic
Applications
1 10 (15.63%) Microsoft Office
2 4 (6.25%) Spreadsheet
3 2 (3.13%) MS Visio
4 1 (1.56%) EngageOne
4 1 (1.56%) Microsoft Excel
Business Applications
1 1 (1.56%) Dynamics CRM
1 1 (1.56%) SAP SM
1 1 (1.56%) Staffware
Cloud Services
1 19 (29.69%) Amazon AWS
2 16 (25.00%) Office 365
3 8 (12.50%) Microsoft Azure
4 2 (3.13%) Azure Active Directory
4 2 (3.13%) Cloud Computing
4 2 (3.13%) Dynamics 365
5 1 (1.56%) Amazon CloudWatch
5 1 (1.56%) SaaS
Communications & Networking
1 14 (21.88%) VoIP
2 9 (14.06%) DHCP
2 9 (14.06%) DNS
3 8 (12.50%) HTTP
4 6 (9.38%) Firewall
4 6 (9.38%) VPN
5 5 (7.81%) LAN
5 5 (7.81%) Network Security
5 5 (7.81%) RTP
5 5 (7.81%) TCP/IP
6 4 (6.25%) PBX
6 4 (6.25%) Wireless
6 4 (6.25%) Wireshark
7 3 (4.69%) Intranet
7 3 (4.69%) WAN
7 3 (4.69%) Wi-Fi
8 2 (3.13%) ADSL
8 2 (3.13%) Internet
8 2 (3.13%) IPv4
8 2 (3.13%) VLAN
Database & Business Intelligence
1 2 (3.13%) MongoDB
2 1 (1.56%) BusinessObjects
2 1 (1.56%) Power BI
2 1 (1.56%) SQL Server
General
1 5 (7.81%) Finance
2 3 (4.69%) Telecoms
3 2 (3.13%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.56%) CSS
1 1 (1.56%) Hibernate
1 1 (1.56%) HTML
1 1 (1.56%) Java EE
1 1 (1.56%) SAML
1 1 (1.56%) Spring
1 1 (1.56%) WebRTC
Miscellaneous
1 18 (28.13%) Analytical Skills
2 15 (23.44%) Driving Licence
3 7 (10.94%) Self-Motivation
4 6 (9.38%) User Experience
5 5 (7.81%) Management Information System
6 4 (6.25%) Data Centre
7 3 (4.69%) Enterprise Software
7 3 (4.69%) Video Conferencing
8 2 (3.13%) CCTV
8 2 (3.13%) Clustering
9 1 (1.56%) iPhone
Operating Systems
1 38 (59.38%) Windows
2 19 (29.69%) Linux
3 18 (28.13%) Windows Server 2012
4 17 (26.56%) Windows Server
5 16 (25.00%) Windows Server 2008
6 15 (23.44%) Unix
7 12 (18.75%) Windows 7
8 11 (17.19%) Windows 10
9 8 (12.50%) CentOS
10 5 (7.81%) SUSE
11 3 (4.69%) Ubuntu
12 2 (3.13%) Debian
13 1 (1.56%) Android
13 1 (1.56%) Apple iOS
13 1 (1.56%) Windows XP
Processes & Methodologies
1 27 (42.19%) Problem-Solving
2 22 (34.38%) Service Delivery
3 18 (28.13%) Continuous Improvement
4 15 (23.44%) Mentoring
5 14 (21.88%) E-Commerce
5 14 (21.88%) OO
5 14 (21.88%) OOP
5 14 (21.88%) Software Engineering
6 8 (12.50%) Problem Management
7 6 (9.38%) Break/Fix
7 6 (9.38%) Decision-Making
8 5 (7.81%) ITIL
8 5 (7.81%) Service Management
9 4 (6.25%) ITSM
9 4 (6.25%) Proactive Management
9 4 (6.25%) Root Cause Analysis
9 4 (6.25%) Runbook
9 4 (6.25%) Stakeholder Management
9 4 (6.25%) TOGAF
10 3 (4.69%) Network Monitoring
Programming Languages
1 17 (26.56%) Java
2 3 (4.69%) SQL
3 2 (3.13%) PowerShell
4 1 (1.56%) JavaScript
4 1 (1.56%) PL/SQL
Qualifications
1 11 (17.19%) Degree
2 7 (10.94%) SC Cleared
2 7 (10.94%) Security Cleared
3 4 (6.25%) ITIL Certification
4 3 (4.69%) MCITP
4 3 (4.69%) Microsoft Certification
Quality Assurance & Compliance
1 15 (23.44%) SLA
2 14 (21.88%) QA
System Software
1 24 (37.50%) Active Directory
2 13 (20.31%) VMware Infrastructure
3 9 (14.06%) Hyper-V
4 2 (3.13%) VMware ESXi
4 2 (3.13%) XenApp
5 1 (1.56%) Shibboleth
5 1 (1.56%) Virtual Servers
Systems Management
1 6 (9.38%) Systems Management Server (SMS)
2 5 (7.81%) SCCM
3 1 (1.56%) Nagios
Vendors
1 31 (48.44%) Microsoft
2 22 (34.38%) VMware
3 5 (7.81%) Red Hat
4 4 (6.25%) Citrix
5 2 (3.13%) Apple
5 2 (3.13%) Cisco
5 2 (3.13%) Ivanti
5 2 (3.13%) Mitel
5 2 (3.13%) Sage
6 1 (1.56%) Avaya
6 1 (1.56%) Dell
6 1 (1.56%) Dell Compellent
6 1 (1.56%) EqualLogic
6 1 (1.56%) Freshdesk
6 1 (1.56%) Nexenta
6 1 (1.56%) SAP
6 1 (1.56%) TIBCO
6 1 (1.56%) Veeam