Period
to 24 February 2018

The median annual salary for a Support Engineer was £28,215 in advertised job vacancies in Wales during the 6 months to 24 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > Wales
6 months to
24 Feb 2018
Same period 2017 Same period 2016
Rank 72 75 58
Rank change year-on-year +3 -17 +53
Permanent jobs requiring a Support Engineer 66 80 107
As % of all permanent IT jobs advertised in Wales 3.45% 3.41% 3.97%
As % of the Job Titles category 3.58% 3.54% 4.04%
Number of salaries quoted 52 74 100
Wales median annual salary £28,215 £27,000 £26,500
Median salary % change year-on-year +4.50% +1.89% -7.02%
10th Percentile £21,000 £18,875 £17,750
90th Percentile £38,462 £46,250 £46,250
UK median annual salary £32,500 £31,500 £32,000
% change year-on-year +3.17% -1.56% +3.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,842 2,259 2,646
% of permanent IT jobs with a recognized job title 96.34% 96.41% 98.11%
Number of salaries quoted 1,534 1,938 2,267
Wales median annual salary £38,500 £37,500 £35,000
Median salary % change year-on-year +2.67% +7.14% -
10th Percentile £23,500 £22,500 £21,250
90th Percentile £56,250 £55,349 £52,500
UK median annual salary £50,000 £47,500 £46,500
% change year-on-year +5.26% +2.15% +3.33%

Support Engineer
Job Vacancy Trend in Wales

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Support Engineer in Wales

Support Engineer
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in Wales.

Salary trend for Support Engineer in Wales

Support Engineer
Salary Histogram in Wales

The salary distribution of IT jobs citing Support Engineer in Wales over the 6 months to 24 February 2018.

Salary histogram for Support Engineer in Wales

Support Engineer
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the Wales region over the 6 months to 24 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +14 50 £27,858 +3.18% 5
West Wales +20 10 £33,934 +78.60% 1
Mid Wales -21 6 £27,500 -
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 24 February 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Engineer in the job title.

1 35 (53.03%) Windows
2 27 (40.91%) Microsoft
3 25 (37.88%) Office 365
4 24 (36.36%) ITIL
5 22 (33.33%) Active Directory
6 19 (28.79%) Microsoft Office
7 18 (27.27%) SLA
8 17 (25.76%) Windows Server
9 14 (21.21%) MS Exchange
10 13 (19.70%) VMware
11 12 (18.18%) Windows Server 2008
11 12 (18.18%) Windows 10
12 11 (16.67%) Continuous Improvement
12 11 (16.67%) Windows Server 2012
13 10 (15.15%) Hyper-V
13 10 (15.15%) Windows 7
13 10 (15.15%) VMware Infrastructure
13 10 (15.15%) Problem Management
13 10 (15.15%) HTML
13 10 (15.15%) Windows 8
13 10 (15.15%) Exchange Server 2013
13 10 (15.15%) VirtualBox
13 10 (15.15%) Exchange Server 2010
14 9 (13.64%) SharePoint
14 9 (13.64%) Intel
14 9 (13.64%) Service Management
15 8 (12.12%) .NET Framework
15 8 (12.12%) JavaScript
15 8 (12.12%) .NET
15 8 (12.12%) C#

Support Engineer Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (21.21%) MS Exchange
2 10 (15.15%) Exchange Server 2010
2 10 (15.15%) Exchange Server 2013
3 9 (13.64%) SharePoint
4 2 (3.03%) JBoss
5 1 (1.52%) Elasticsearch
5 1 (1.52%) Skype for Business
5 1 (1.52%) WebLogic
Applications
1 19 (28.79%) Microsoft Office
Business Applications
1 1 (1.52%) Staffware
Cloud Services
1 25 (37.88%) Office 365
2 7 (10.61%) Microsoft Azure
3 6 (9.09%) OneDrive
4 3 (4.55%) Azure Active Directory
4 3 (4.55%) IaaS
4 3 (4.55%) PaaS
5 1 (1.52%) Amazon AWS
5 1 (1.52%) Amazon EC2
5 1 (1.52%) Amazon ElastiCache
5 1 (1.52%) Amazon ELB
5 1 (1.52%) Amazon S3
5 1 (1.52%) Route 53
5 1 (1.52%) Virtual Private Cloud
Communications & Networking
1 4 (6.06%) Firewall
2 3 (4.55%) LAN
3 2 (3.03%) ADSL
3 2 (3.03%) DHCP
3 2 (3.03%) DNS
3 2 (3.03%) Internet
3 2 (3.03%) SAN
3 2 (3.03%) VoIP
4 1 (1.52%) MPLS
4 1 (1.52%) Skype
4 1 (1.52%) TCP/IP
4 1 (1.52%) WAN
4 1 (1.52%) Wireshark
4 1 (1.52%) WLAN
Database & Business Intelligence
1 8 (12.12%) SQL Server
2 6 (9.09%) Power BI
3 1 (1.52%) MongoDB
3 1 (1.52%) MySQL
Development Applications
1 4 (6.06%) Mercurial
2 2 (3.03%) Visual Studio
3 1 (1.52%) Cucumber
3 1 (1.52%) Git (software)
3 1 (1.52%) Jenkins
General
1 3 (4.55%) Retail
1 3 (4.55%) Telecoms
2 1 (1.52%) Finance
2 1 (1.52%) Manufacturing
Libraries, Frameworks & Software Standards
1 10 (15.15%) HTML
2 8 (12.12%) .NET
2 8 (12.12%) .NET Framework
3 6 (9.09%) ASP.NET
4 5 (7.58%) Web Services
5 4 (6.06%) AngularJS
5 4 (6.06%) CSS
5 4 (6.06%) Entity Framework
5 4 (6.06%) REST
5 4 (6.06%) SOAP
5 4 (6.06%) WCF
5 4 (6.06%) XHTML
5 4 (6.06%) XML
5 4 (6.06%) XSD
6 2 (3.03%) HTML5
7 1 (1.52%) Kafka
7 1 (1.52%) Spring
Miscellaneous
1 7 (10.61%) Analytical Skills
2 4 (6.06%) User Experience
3 2 (3.03%) AS400
3 2 (3.03%) CCTV
3 2 (3.03%) Mobile App
4 1 (1.52%) Data Centre
4 1 (1.52%) EPoS
Operating Systems
1 35 (53.03%) Windows
2 17 (25.76%) Windows Server
3 12 (18.18%) Windows 10
3 12 (18.18%) Windows Server 2008
4 11 (16.67%) Windows Server 2012
5 10 (15.15%) Windows 7
5 10 (15.15%) Windows 8
6 5 (7.58%) Android
6 5 (7.58%) Linux
7 3 (4.55%) Unix
8 2 (3.03%) Apple iOS
8 2 (3.03%) Red Hat Enterprise Linux
9 1 (1.52%) CentOS
9 1 (1.52%) Debian
9 1 (1.52%) Solaris
9 1 (1.52%) Ubuntu
9 1 (1.52%) Windows Server 2003
Processes & Methodologies
1 24 (36.36%) ITIL
2 11 (16.67%) Continuous Improvement
3 10 (15.15%) Problem Management
4 9 (13.64%) Service Management
5 7 (10.61%) Business Transformation
5 7 (10.61%) SEO
6 6 (9.09%) Business Intelligence
7 5 (7.58%) Disaster Recovery
8 4 (6.06%) Agile Software Development
8 4 (6.06%) CRM
8 4 (6.06%) ERP
8 4 (6.06%) Proactive Management
8 4 (6.06%) Service Delivery
8 4 (6.06%) Stakeholder Management
8 4 (6.06%) TOGAF
9 3 (4.55%) Mobile Device Management
10 2 (3.03%) Customer Engagement
10 2 (3.03%) High Availability
10 2 (3.03%) Mobile Application Development
10 2 (3.03%) Root Cause Analysis
Programming Languages
1 8 (12.12%) C#
1 8 (12.12%) JavaScript
2 6 (9.09%) SQL
3 4 (6.06%) Java
3 4 (6.06%) T-SQL
3 4 (6.06%) TypeScript
3 4 (6.06%) VB
4 2 (3.03%) Objective-C
4 2 (3.03%) PHP
5 1 (1.52%) PowerShell
5 1 (1.52%) Shell Script
Qualifications
1 7 (10.61%) ITIL Certification
2 4 (6.06%) Degree
3 2 (3.03%) A+ Certification
3 2 (3.03%) CCNA
3 2 (3.03%) Cisco Certification
4 1 (1.52%) MCSE
4 1 (1.52%) Microsoft Certification
4 1 (1.52%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (27.27%) SLA
2 7 (10.61%) QA
System Software
1 22 (33.33%) Active Directory
2 10 (15.15%) Hyper-V
2 10 (15.15%) VirtualBox
2 10 (15.15%) VMware Infrastructure
Systems Management
1 4 (6.06%) SCCM
2 2 (3.03%) McAfee ePO
2 2 (3.03%) WSUS
3 1 (1.52%) Ansible
3 1 (1.52%) Grafana
3 1 (1.52%) Kibana
3 1 (1.52%) Marathon
3 1 (1.52%) Mesos
3 1 (1.52%) Nagios
3 1 (1.52%) Prometheus
3 1 (1.52%) Rundeck
3 1 (1.52%) Terraform
Vendors
1 27 (40.91%) Microsoft
2 13 (19.70%) VMware
3 9 (13.64%) Intel
4 4 (6.06%) Sage
5 2 (3.03%) McAfee
5 2 (3.03%) Oracle
5 2 (3.03%) Red Hat
6 1 (1.52%) Brocade
6 1 (1.52%) Cisco
6 1 (1.52%) Dell
6 1 (1.52%) HP
6 1 (1.52%) IBM
6 1 (1.52%) NetApp
6 1 (1.52%) SonicWALL
6 1 (1.52%) Toshiba