Period
to 17 June 2018

The median annual salary for a Support Engineer was £25,000 in advertised job vacancies in Wales during the 6 months to 17 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > Wales
6 months to
17 Jun 2018
Same period 2017 Same period 2016
Rank 81 84 51
Rank change year-on-year +3 -33 +49
Permanent jobs requiring a Support Engineer 57 61 116
As % of all permanent IT jobs advertised in Wales 3.08% 2.99% 4.31%
As % of the Job Titles category 3.20% 3.09% 4.39%
Number of salaries quoted 50 61 98
Wales median annual salary £25,000 £27,500 £26,000
Median salary % change year-on-year -9.09% +5.77% -1.89%
10th Percentile £19,675 £21,000 £17,750
90th Percentile £38,462 £35,000 £36,000
UK median annual salary £32,500 £31,500 £32,000
% change year-on-year +3.17% -1.56% +3.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,780 1,976 2,641
% of permanent IT jobs with a recognized job title 96.22% 96.77% 98.03%
Number of salaries quoted 1,474 1,665 2,243
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +1.35%
10th Percentile £24,613 £23,175 £21,750
90th Percentile £57,500 £55,000 £53,750
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Engineer
Job Vacancy Trend in Wales

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Support Engineer in Wales

Support Engineer
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in Wales.

Salary trend for Support Engineer in Wales

Support Engineer
Salary Histogram in Wales

The salary distribution of IT jobs citing Support Engineer in Wales over the 6 months to 17 June 2018.

Salary histogram for Support Engineer in Wales

Support Engineer
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the Wales region over the 6 months to 17 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +2 45 £25,000 -9.09% 5
West Wales +15 9 £33,934 +28.21% 1
Mid Wales -25 2 - -
North Wales -10 1 £30,000 +21.21% 1
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 17 June 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Engineer in the job title.

1 37 (64.91%) Windows
2 36 (63.16%) Microsoft
3 31 (54.39%) Office 365
4 27 (47.37%) Active Directory
4 27 (47.37%) Microsoft Office
5 22 (38.60%) Windows Server
6 21 (36.84%) MS Exchange
6 21 (36.84%) LAN
7 18 (31.58%) Firewall
8 17 (29.82%) Windows Server 2008
8 17 (29.82%) Windows 7
9 16 (28.07%) ADSL
10 15 (26.32%) SLA
11 13 (22.81%) ITIL
12 12 (21.05%) Customer Engagement
13 11 (19.30%) Problem-Solving
14 10 (17.54%) SharePoint
15 9 (15.79%) VMware
15 9 (15.79%) Analytical Skills
16 8 (14.04%) Continuous Improvement
16 8 (14.04%) Microsoft Azure
16 8 (14.04%) Unix
16 8 (14.04%) Java
17 7 (12.28%) Service Delivery
17 7 (12.28%) Management Information System
18 6 (10.53%) Wireless
18 6 (10.53%) Telecoms
18 6 (10.53%) Service Management
18 6 (10.53%) Manufacturing
18 6 (10.53%) QA

Support Engineer Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (36.84%) MS Exchange
2 10 (17.54%) SharePoint
3 2 (3.51%) JBoss
4 1 (1.75%) Elasticsearch
4 1 (1.75%) WebLogic
Applications
1 27 (47.37%) Microsoft Office
Business Applications
1 2 (3.51%) Dynamics CRM
2 1 (1.75%) Staffware
Cloud Services
1 31 (54.39%) Office 365
2 8 (14.04%) Microsoft Azure
3 6 (10.53%) Amazon AWS
4 2 (3.51%) Azure Active Directory
4 2 (3.51%) Dynamics 365
5 1 (1.75%) Amazon EC2
5 1 (1.75%) Amazon ElastiCache
5 1 (1.75%) Amazon ELB
5 1 (1.75%) Amazon S3
5 1 (1.75%) Route 53
5 1 (1.75%) Virtual Private Cloud
Communications & Networking
1 21 (36.84%) LAN
2 18 (31.58%) Firewall
3 16 (28.07%) ADSL
4 6 (10.53%) Wireless
5 4 (7.02%) DNS
5 4 (7.02%) SAN
5 4 (7.02%) TCP/IP
5 4 (7.02%) WLAN
6 3 (5.26%) DHCP
7 2 (3.51%) Internet
7 2 (3.51%) Kerberos
7 2 (3.51%) WAN
8 1 (1.75%) PuTTY
8 1 (1.75%) VoIP
8 1 (1.75%) WinSCP
Database & Business Intelligence
1 1 (1.75%) MongoDB
1 1 (1.75%) MySQL
Development Applications
1 2 (3.51%) Mercurial
2 1 (1.75%) Cucumber
2 1 (1.75%) Git (software)
2 1 (1.75%) Jenkins
2 1 (1.75%) JIRA
2 1 (1.75%) Visual Studio
General
1 6 (10.53%) Manufacturing
1 6 (10.53%) Telecoms
2 4 (7.02%) Retail
3 2 (3.51%) Finance
Libraries, Frameworks & Software Standards
1 6 (10.53%) .NET
1 6 (10.53%) .NET Framework
2 5 (8.77%) HTML
3 3 (5.26%) Web Services
4 2 (3.51%) AngularJS
4 2 (3.51%) ASP.NET
4 2 (3.51%) Entity Framework
4 2 (3.51%) HTML5
4 2 (3.51%) REST
4 2 (3.51%) SAML
4 2 (3.51%) SOAP
4 2 (3.51%) WCF
4 2 (3.51%) XHTML
4 2 (3.51%) XML
4 2 (3.51%) XSD
5 1 (1.75%) CSS
5 1 (1.75%) Kafka
5 1 (1.75%) Spring
Miscellaneous
1 9 (15.79%) Analytical Skills
2 7 (12.28%) Management Information System
3 5 (8.77%) Driving Licence
4 3 (5.26%) Enterprise Storage
5 2 (3.51%) Self-Motivation
5 2 (3.51%) User Experience
6 1 (1.75%) CCTV
6 1 (1.75%) EPoS
6 1 (1.75%) Wiki
Operating Systems
1 37 (64.91%) Windows
2 22 (38.60%) Windows Server
3 17 (29.82%) Windows 7
3 17 (29.82%) Windows Server 2008
4 8 (14.04%) Unix
5 6 (10.53%) Linux
5 6 (10.53%) Windows Server 2012
6 2 (3.51%) Android
6 2 (3.51%) Apple iOS
7 1 (1.75%) Red Hat Enterprise Linux
7 1 (1.75%) Solaris
7 1 (1.75%) Windows 10
Processes & Methodologies
1 13 (22.81%) ITIL
2 12 (21.05%) Customer Engagement
3 11 (19.30%) Problem-Solving
4 8 (14.04%) Continuous Improvement
5 7 (12.28%) Service Delivery
6 6 (10.53%) Service Management
7 5 (8.77%) E-Commerce
7 5 (8.77%) Mentoring
7 5 (8.77%) OO
7 5 (8.77%) OOP
7 5 (8.77%) Software Engineering
7 5 (8.77%) Virtual Environments
8 4 (7.02%) CRM
8 4 (7.02%) ERP
9 3 (5.26%) Break/Fix
9 3 (5.26%) Migration
9 3 (5.26%) Problem Management
10 2 (3.51%) Decision-Making
10 2 (3.51%) Proactive Management
10 2 (3.51%) Runbook
Programming Languages
1 8 (14.04%) Java
2 6 (10.53%) C#
2 6 (10.53%) JavaScript
3 3 (5.26%) PHP
3 3 (5.26%) PowerShell
3 3 (5.26%) SQL
4 2 (3.51%) Objective-C
4 2 (3.51%) T-SQL
4 2 (3.51%) TypeScript
4 2 (3.51%) VB
5 1 (1.75%) Bash Shell
5 1 (1.75%) Shell Script
Qualifications
1 3 (5.26%) ITIL Certification
2 2 (3.51%) A+ Certification
2 2 (3.51%) Degree
3 1 (1.75%) CCNA
3 1 (1.75%) Cisco Certification
3 1 (1.75%) MCSA
3 1 (1.75%) Microsoft Certification
Quality Assurance & Compliance
1 15 (26.32%) SLA
2 6 (10.53%) QA
System Software
1 27 (47.37%) Active Directory
2 4 (7.02%) Hyper-V
3 3 (5.26%) Terminal Services
3 3 (5.26%) VMware Infrastructure
4 2 (3.51%) Shibboleth
Systems Management
1 3 (5.26%) SCCM
2 1 (1.75%) Ansible
2 1 (1.75%) Grafana
2 1 (1.75%) Kibana
2 1 (1.75%) Marathon
2 1 (1.75%) Mesos
2 1 (1.75%) Nagios
2 1 (1.75%) Prometheus
2 1 (1.75%) Rundeck
2 1 (1.75%) Terraform
Vendors
1 36 (63.16%) Microsoft
2 9 (15.79%) VMware
3 5 (8.77%) Cisco
4 4 (7.02%) HP
5 3 (5.26%) Apple
5 3 (5.26%) Palo Alto
6 2 (3.51%) Citrix
7 1 (1.75%) Dell
7 1 (1.75%) IBM
7 1 (1.75%) Intel
7 1 (1.75%) NetApp
7 1 (1.75%) Oracle
7 1 (1.75%) Red Hat
7 1 (1.75%) Sage
7 1 (1.75%) SAP
7 1 (1.75%) Toshiba