Period
to 23 November 2017

The median annual salary for a Support Engineer was £30,500 in advertised job vacancies in Wales during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
UK > Wales
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 55 68 76
Rank change year-on-year +13 +8 +6
Permanent jobs requiring a Support Engineer 93 93 85
As % of all permanent IT jobs advertised in Wales 4.47% 3.52% 3.12%
As % of the Job Titles category 4.59% 3.64% 3.17%
Number of salaries quoted 83 78 77
Wales median annual salary £30,500 £26,250 £27,500
Median salary % change year-on-year +16.19% -4.55% -21.43%
10th Percentile £21,000 £17,350 £19,250
90th Percentile £40,600 £46,250 £39,250
UK median annual salary £30,500 £32,500 £30,000
% change year-on-year -6.15% +8.33% -3.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 2027 2555 2678
% of permanent IT jobs with a recognized job title 97.41% 96.63% 98.17%
Number of salaries quoted 1757 2209 2258
Wales median annual salary £40,000 £37,500 £35,184
Median salary % change year-on-year +6.67% +6.58% +0.53%
10th Percentile £23,000 £22,352 £22,250
90th Percentile £56,250 £55,000 £52,500
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Support Engineer
Job Vacancy Trend in Wales

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Support Engineer in Wales

Support Engineer
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in Wales.

Salary trend for Support Engineer in Wales

Support Engineer
Salary Histogram in Wales

The salary distribution of IT jobs citing Support Engineer in Wales over the 6 months to 23 November 2017.

Salary histogram for Support Engineer in Wales

Support Engineer
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the Wales region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +22 72 £27,500 - 4
West Wales +1 16 £33,934 +78.60%
Mid Wales +4 5 £27,500 - 1
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 23 November 2017, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Support Engineer in the job title.

1 49 (52.69%) Windows
2 33 (35.48%) Active Directory
3 32 (34.41%) ITIL
4 30 (32.26%) VMware
4 30 (32.26%) Windows Server
5 27 (29.03%) Windows Server 2012
6 25 (26.88%) Microsoft
7 24 (25.81%) Office 365
8 23 (24.73%) Windows Server 2008
8 23 (24.73%) Problem Management
9 21 (22.58%) VMware Infrastructure
9 21 (22.58%) Analytical Skills
10 20 (21.51%) Windows 10
11 18 (19.35%) Windows 8
11 18 (19.35%) Continuous Improvement
11 18 (19.35%) MS Exchange
12 17 (18.28%) Exchange Server 2013
12 17 (18.28%) Hyper-V
13 16 (17.20%) SQL Server
13 16 (17.20%) SEO
14 15 (16.13%) Microsoft Office
14 15 (16.13%) Cisco
14 15 (16.13%) Windows 7
14 15 (16.13%) QA
14 15 (16.13%) Exchange Server 2010
14 15 (16.13%) VirtualBox
15 14 (15.05%) Business Transformation
16 13 (13.98%) Linux
17 12 (12.90%) SQL
18 11 (11.83%) .NET

Support Engineer Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (19.35%) MS Exchange
2 17 (18.28%) Exchange Server 2013
3 15 (16.13%) Exchange Server 2010
4 7 (7.53%) IIS
5 6 (6.45%) JBoss
6 5 (5.38%) SharePoint
7 3 (3.23%) Apache
7 3 (3.23%) IBM Notes
8 2 (2.15%) CMS
8 2 (2.15%) Sitecore CMS
9 1 (1.08%) Exchange Server 2007
9 1 (1.08%) Skype for Business
Applications
1 15 (16.13%) Microsoft Office
2 1 (1.08%) Chatbot
Business Applications
1 2 (2.15%) Oracle Applications
1 2 (2.15%) Oracle EBS
Cloud Services
1 24 (25.81%) Office 365
2 9 (9.68%) Amazon AWS
3 8 (8.60%) Microsoft Azure
4 4 (4.30%) SaaS
5 3 (3.23%) Azure Active Directory
5 3 (3.23%) IaaS
5 3 (3.23%) OneDrive
5 3 (3.23%) PaaS
Communications & Networking
1 9 (9.68%) TCP/IP
2 8 (8.60%) DNS
2 8 (8.60%) VPN
3 7 (7.53%) DHCP
3 7 (7.53%) Internet
4 6 (6.45%) SAN
4 6 (6.45%) VoIP
5 5 (5.38%) LAN
6 4 (4.30%) Firewall
6 4 (4.30%) NAS
6 4 (4.30%) WAN
7 3 (3.23%) HTTP
7 3 (3.23%) PBX
8 2 (2.15%) BGP
8 2 (2.15%) EIGRP
8 2 (2.15%) IGRP
8 2 (2.15%) MPLS
8 2 (2.15%) OSPF
8 2 (2.15%) SMS
8 2 (2.15%) SNMP
Database & Business Intelligence
1 16 (17.20%) SQL Server
2 3 (3.23%) Power BI
3 2 (2.15%) GIS
3 2 (2.15%) MySQL
3 2 (2.15%) Oracle BI Publisher
3 2 (2.15%) Oracle Database
3 2 (2.15%) Oracle Database 11g
3 2 (2.15%) Oracle Reports
Development Applications
1 7 (7.53%) Visual Studio
2 3 (3.23%) TeamCity
3 2 (2.15%) Oracle APEX
3 2 (2.15%) SQL Server Management Studio (SSMS)
3 2 (2.15%) Team Foundation Server
3 2 (2.15%) Toad
4 1 (1.08%) Ant
4 1 (1.08%) Cucumber
4 1 (1.08%) Grunt
4 1 (1.08%) Jenkins
4 1 (1.08%) Mercurial
4 1 (1.08%) Selenium
4 1 (1.08%) SpecFlow
General
1 2 (2.15%) Finance
1 2 (2.15%) Manufacturing
1 2 (2.15%) Telecoms
2 1 (1.08%) Advertising
2 1 (1.08%) Law
Libraries, Frameworks & Software Standards
1 11 (11.83%) .NET
2 9 (9.68%) HTML
3 6 (6.45%) .NET Framework
3 6 (6.45%) ASP.NET
4 5 (5.38%) CSS
5 3 (3.23%) HTML5
6 2 (2.15%) AngularJS
6 2 (2.15%) ASP.NET Web Forms
6 2 (2.15%) Web Services
6 2 (2.15%) WebRTC
7 1 (1.08%) Entity Framework
7 1 (1.08%) Ext JS
7 1 (1.08%) jQuery
7 1 (1.08%) REST
7 1 (1.08%) SOAP
7 1 (1.08%) WCF
7 1 (1.08%) XHTML
7 1 (1.08%) XML
7 1 (1.08%) XSD
Miscellaneous
1 21 (22.58%) Analytical Skills
2 5 (5.38%) Mobile App
3 4 (4.30%) Management Information System
4 3 (3.23%) AS400
4 3 (3.23%) Client/Server
4 3 (3.23%) Data Centre
5 2 (2.15%) Clustering
5 2 (2.15%) Distributed Denial-of-Service
5 2 (2.15%) Driving Licence
5 2 (2.15%) User Experience
6 1 (1.08%) CMDB
6 1 (1.08%) iSeries
6 1 (1.08%) Public Cloud
Operating Systems
1 49 (52.69%) Windows
2 30 (32.26%) Windows Server
3 27 (29.03%) Windows Server 2012
4 23 (24.73%) Windows Server 2008
5 20 (21.51%) Windows 10
6 18 (19.35%) Windows 8
7 15 (16.13%) Windows 7
8 13 (13.98%) Linux
9 9 (9.68%) Unix
10 6 (6.45%) Android
11 5 (5.38%) Red Hat Enterprise Linux
12 4 (4.30%) AIX
13 3 (3.23%) Apple iOS
13 3 (3.23%) CentOS
13 3 (3.23%) Windows Server 2003
13 3 (3.23%) Windows XP
14 2 (2.15%) Debian
14 2 (2.15%) Solaris
14 2 (2.15%) Ubuntu
Processes & Methodologies
1 32 (34.41%) ITIL
2 23 (24.73%) Problem Management
3 18 (19.35%) Continuous Improvement
4 16 (17.20%) SEO
5 14 (15.05%) Business Transformation
6 7 (7.53%) E-Commerce
7 6 (6.45%) Disaster Recovery
7 6 (6.45%) High Availability
8 5 (5.38%) Business Intelligence
8 5 (5.38%) Change Management
8 5 (5.38%) CRM
8 5 (5.38%) ERP
8 5 (5.38%) Mobile Application Development
8 5 (5.38%) Root Cause Analysis
9 4 (4.30%) Agile Software Development
9 4 (4.30%) Migration
9 4 (4.30%) Service Management
10 3 (3.23%) Mobile Device Management
10 3 (3.23%) Stress Analysis
10 3 (3.23%) Web Development
Programming Languages
1 12 (12.90%) SQL
2 11 (11.83%) JavaScript
3 9 (9.68%) C#
4 7 (7.53%) Java
5 2 (2.15%) Objective-C
5 2 (2.15%) PHP
5 2 (2.15%) PL/SQL
5 2 (2.15%) VB.NET
6 1 (1.08%) T-SQL
6 1 (1.08%) TypeScript
6 1 (1.08%) VB
Qualifications
1 6 (6.45%) ITIL Certification
1 6 (6.45%) MCSE
1 6 (6.45%) Microsoft Certification
2 5 (5.38%) Cisco Certification
2 5 (5.38%) SC Cleared
2 5 (5.38%) Security Cleared
3 4 (4.30%) CCNP
4 3 (3.23%) CCNA
5 2 (2.15%) MCITP
5 2 (2.15%) MCSA
6 1 (1.08%) A+ Certification
6 1 (1.08%) Degree
6 1 (1.08%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (16.13%) QA
2 10 (10.75%) SLA
System Software
1 33 (35.48%) Active Directory
2 21 (22.58%) VMware Infrastructure
3 17 (18.28%) Hyper-V
4 15 (16.13%) VirtualBox
5 8 (8.60%) vSphere
6 7 (7.53%) VMware ESXi
Systems Management
1 4 (4.30%) Systems Management Server (SMS)
2 3 (3.23%) SCCM
3 2 (2.15%) McAfee ePO
3 2 (2.15%) NetBackup
3 2 (2.15%) WSUS
4 1 (1.08%) ServiceCenter
Vendors
1 30 (32.26%) VMware
2 25 (26.88%) Microsoft
3 15 (16.13%) Cisco
4 6 (6.45%) Intel
4 6 (6.45%) Red Hat
5 5 (5.38%) CheckPoint
5 5 (5.38%) McAfee
6 4 (4.30%) Oracle
7 3 (3.23%) IBM
7 3 (3.23%) LANDesk
7 3 (3.23%) Lotus
8 2 (2.15%) Brocade
8 2 (2.15%) F5
8 2 (2.15%) HP
8 2 (2.15%) Sage
8 2 (2.15%) Sitecore
8 2 (2.15%) SonicWALL
8 2 (2.15%) Veritas
9 1 (1.08%) Dell
9 1 (1.08%) SAP