Support Engineer Jobs in Wales

Support Engineer
UK > Wales

The median Support Engineer salary in Wales is £28,290 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 66 108 95
Rank change year-on-year +42 -13 -1
Permanent jobs requiring a Support Engineer 41 28 42
As % of all permanent jobs advertised in Wales 2.13% 1.64% 2.14%
As % of the Job Titles category 2.29% 1.89% 2.30%
Number of salaries quoted 36 23 40
10th Percentile £23,500 - £25,350
25th Percentile £26,250 £26,250 £29,250
Median annual salary (50th Percentile) £28,290 £32,000 £34,000
Median % change year-on-year -11.59% -5.88% -6.85%
75th Percentile £33,750 £35,500 £37,770
90th Percentile £45,625 £38,500 £39,075
UK median annual salary £34,000 £34,000 £34,000

All Permanent IT Job Vacancies
Wales

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 1,789 1,481 1,827
% of permanent jobs with a recognized job title 92.74% 86.61% 93.26%
Number of salaries quoted 1,271 806 1,206
10th Percentile £26,500 £26,391 £31,475
25th Percentile £35,000 £35,000 £37,960
Median annual salary (50th Percentile) £45,000 £45,000 £50,000
Median % change year-on-year - -10.00% +16.85%
75th Percentile £57,500 £61,250 £61,250
90th Percentile £70,000 £72,500 £75,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

Support Engineer
Job Vacancy Trend in Wales

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for Support Engineer in Wales

Support Engineer
Salary Trend in Wales

3-month moving average salary quoted in jobs citing Support Engineer in Wales.

Salary trend for Support Engineer in Wales

Support Engineer
Salary Histogram in Wales

Salary distribution for jobs citing Support Engineer in Wales over the 6 months to 26 July 2024.

Salary histogram for Support Engineer in Wales

Support Engineer
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the Wales region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North Wales +14 18 £27,500 -14.06%
South Wales +32 17 £29,000 -17.14% 8
West Wales +20 6 £32,500 -10.34% 2
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Wales

For the 6 months to 26 July 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Engineer in the job title.

1 23 (56.10%) Microsoft 365
1 23 (56.10%) Microsoft
2 17 (41.46%) Social Skills
3 15 (36.59%) Active Directory
3 15 (36.59%) Windows
3 15 (36.59%) Azure
4 13 (31.71%) Customer Service
5 12 (29.27%) SLA
6 9 (21.95%) Entra ID
6 9 (21.95%) Microsoft Excel
6 9 (21.95%) Infrastructure Engineering
7 8 (19.51%) Microsoft Intune
8 7 (17.07%) SQL
8 7 (17.07%) Wi-Fi
9 6 (14.63%) Finance
9 6 (14.63%) Management Information System
9 6 (14.63%) Meraki
9 6 (14.63%) Ticket Management
9 6 (14.63%) OneDrive
9 6 (14.63%) Remote Desktop
9 6 (14.63%) Windows Server
9 6 (14.63%) Microsoft PowerPoint
9 6 (14.63%) Project Delivery
9 6 (14.63%) Break/Fix
10 5 (12.20%) Problem-Solving
10 5 (12.20%) Cisco
10 5 (12.20%) Manufacturing
10 5 (12.20%) Firewall
11 4 (9.76%) VMware
11 4 (9.76%) CCNA

Support Engineer Skill Set
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.32%) Confluence
1 3 (7.32%) Jupyter
1 3 (7.32%) SharePoint
2 1 (2.44%) Appian
2 1 (2.44%) IIS
Applications
1 9 (21.95%) Microsoft Excel
2 6 (14.63%) Microsoft PowerPoint
3 3 (7.32%) Microsoft Office
Business Applications
1 1 (2.44%) Dynamics AX
1 1 (2.44%) Dynamics CRM
Cloud Services
1 23 (56.10%) Microsoft 365
2 15 (36.59%) Azure
3 9 (21.95%) Entra ID
4 6 (14.63%) OneDrive
5 2 (4.88%) Power Platform
6 1 (2.44%) Dynamics 365
Communications & Networking
1 7 (17.07%) Wi-Fi
2 6 (14.63%) Remote Desktop
3 5 (12.20%) Firewall
4 3 (7.32%) Bluetooth
4 3 (7.32%) DNS
4 3 (7.32%) Internet
4 3 (7.32%) WAN
4 3 (7.32%) Wireless
5 2 (4.88%) DHCP
5 2 (4.88%) SD-WAN
6 1 (2.44%) LAN
6 1 (2.44%) Network Security
6 1 (2.44%) TCP/IP
6 1 (2.44%) VoIP
Database & Business Intelligence
1 3 (7.32%) Metabase
2 1 (2.44%) Power BI
Development Applications
1 3 (7.32%) JIRA
1 3 (7.32%) Visual Studio Code
General
1 17 (41.46%) Social Skills
2 6 (14.63%) Finance
3 5 (12.20%) Manufacturing
4 3 (7.32%) Documentation Skills
5 1 (2.44%) Analytical Skills
5 1 (2.44%) Welsh Language
Libraries, Frameworks & Software Standards
1 3 (7.32%) .NET
1 3 (7.32%) COM
1 3 (7.32%) WinForms
Miscellaneous
1 6 (14.63%) Management Information System
2 3 (7.32%) Raspberry Pi
3 1 (2.44%) Analytical Mindset
3 1 (2.44%) Hybrid Cloud
3 1 (2.44%) Life Science
3 1 (2.44%) Self-Motivation
3 1 (2.44%) Virtual Team
Operating Systems
1 15 (36.59%) Windows
2 6 (14.63%) Windows Server
3 4 (9.76%) Windows 7
4 3 (7.32%) Linux
5 2 (4.88%) Windows 10
6 1 (2.44%) Android
6 1 (2.44%) Apple iOS
6 1 (2.44%) Mac OS
6 1 (2.44%) Windows Server 2008
6 1 (2.44%) Windows Server 2012
6 1 (2.44%) Windows Server 2019
Processes & Methodologies
1 13 (31.71%) Customer Service
2 9 (21.95%) Infrastructure Engineering
3 6 (14.63%) Break/Fix
3 6 (14.63%) Project Delivery
3 6 (14.63%) Ticket Management
4 5 (12.20%) Problem-Solving
5 3 (7.32%) Analytics
5 3 (7.32%) Customer-Centric Approach
5 3 (7.32%) Customer-Centricity
5 3 (7.32%) Data Collection
5 3 (7.32%) Data Privacy
5 3 (7.32%) Data Protection
5 3 (7.32%) Document Management
5 3 (7.32%) Information Security
5 3 (7.32%) Logistics
5 3 (7.32%) Network Management
5 3 (7.32%) Proactive Monitoring
5 3 (7.32%) Software Engineering
5 3 (7.32%) User Experience
5 3 (7.32%) Web Design
Programming Languages
1 7 (17.07%) SQL
2 3 (7.32%) C#
2 3 (7.32%) PowerShell
2 3 (7.32%) VB
3 1 (2.44%) PL/SQL
Qualifications
1 4 (9.76%) CCNA
1 4 (9.76%) Cisco Certification
2 3 (7.32%) Degree
3 2 (4.88%) CWNA
3 2 (4.88%) CWTS
4 1 (2.44%) SC Cleared
4 1 (2.44%) Security Cleared
Quality Assurance & Compliance
1 12 (29.27%) SLA
2 2 (4.88%) GDPR
3 1 (2.44%) ISO/IEC 27001
System Software
1 15 (36.59%) Active Directory
2 4 (9.76%) VMware Infrastructure
Systems Management
1 8 (19.51%) Microsoft Intune
Vendors
1 23 (56.10%) Microsoft
2 6 (14.63%) Meraki
3 5 (12.20%) Cisco
4 4 (9.76%) VMware
5 3 (7.32%) Veeam
6 1 (2.44%) SolarWinds