2nd Line Service Desk Analyst Job Trends in Surrey

Second Line Service Desk Analyst
South East > Surrey

As of 1 February 2026, there is not enough information available from job vacancies posted within the last 6 months to determine the median Second Line Service Desk Analyst salary in Surrey.

6 months to
1 Feb 2026
Same period 2025 Same period 2024
Rank 94 - 108
Rank change year-on-year - - +49
Permanent jobs requiring a 2nd Line Service Desk Analyst 1 0 1
As % of all permanent jobs in Surrey 0.058% - 0.070%
As % of the Job Titles category 0.065% - 0.076%
Number of salaries quoted 0 0 1
10th Percentile - - -
25th Percentile - - £32,500
Median annual salary (50th Percentile) - - £35,000
Median % change year-on-year - - +3.70%
75th Percentile - - £37,500
90th Percentile - - -
South East median annual salary - £22,500 £36,625
% change year-on-year - -38.57% +22.08%

All Permanent IT Job Roles
Surrey

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Surrey with a recognized job title 1,550 1,005 1,311
% of permanent jobs with a recognized job title 89.96% 86.71% 92.26%
Number of salaries quoted 998 520 964
10th Percentile £28,000 £35,900 £27,500
25th Percentile £35,000 £45,000 £38,375
Median annual salary (50th Percentile) £50,000 £60,000 £52,250
Median % change year-on-year -16.67% +14.83% -9.13%
75th Percentile £65,000 £73,375 £65,000
90th Percentile £82,875 £85,000 £77,500
South East median annual salary £50,000 £57,500 £50,000
% change year-on-year -13.04% +15.00% -9.09%

2nd Line Service Desk Analyst
Job Vacancy Trend in Surrey

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in Surrey.

2nd Line Service Desk Analyst job vacancy trend in Surrey

2nd Line Service Desk Analyst
Salary Trend in Surrey

Salary distribution trend for 2nd Line Service Desk Analyst job vacancies in Surrey.

Salary distribution trend for 2nd Line Service Desk Analyst job vacancies in Surrey

2nd Line Service Desk Analyst Skill Set
Top 25 Co-Occurring Skills & Capabilities in Surrey

For the 6 months to 1 February 2026, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring 2nd Line Service Desk Analyst in the job title.

1 1 (100.00%) Active Directory
1 1 (100.00%) Application Packaging
1 1 (100.00%) Asset Management
1 1 (100.00%) Change Management
1 1 (100.00%) Customer Service
1 1 (100.00%) Degree
1 1 (100.00%) Incident Management
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) Knowledge Management
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Intune
1 1 (100.00%) Microsoft Office
1 1 (100.00%) Palo Alto
1 1 (100.00%) Power Platform
1 1 (100.00%) PowerApps
1 1 (100.00%) Problem Management
1 1 (100.00%) Project Management
1 1 (100.00%) Qualys
1 1 (100.00%) SCCM
1 1 (100.00%) ServiceNow
1 1 (100.00%) SLA
1 1 (100.00%) Vulnerability Management
1 1 (100.00%) Windows

2nd Line Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in Surrey by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Power Platform
1 1 (100.00%) PowerApps
General
1 1 (100.00%) Finance
Operating Systems
1 1 (100.00%) Windows
Processes & Methodologies
1 1 (100.00%) Application Packaging
1 1 (100.00%) Asset Management
1 1 (100.00%) Change Management
1 1 (100.00%) Customer Service
1 1 (100.00%) Incident Management
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) Knowledge Management
1 1 (100.00%) Problem Management
1 1 (100.00%) Project Management
1 1 (100.00%) Vulnerability Management
Qualifications
1 1 (100.00%) Degree
Quality Assurance & Compliance
1 1 (100.00%) SLA
System Software
1 1 (100.00%) Active Directory
Systems Management
1 1 (100.00%) Microsoft Intune
1 1 (100.00%) SCCM
Vendors
1 1 (100.00%) Microsoft
1 1 (100.00%) Palo Alto
1 1 (100.00%) Qualys
1 1 (100.00%) ServiceNow