Period
to 17 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 December 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South East > Surrey
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 93 98 55
Rank change year-on-year +5 -43 +16
Permanent jobs citing SLA 155 200 304
As % of all permanent IT jobs advertised in Surrey 3.19% 3.20% 4.81%
As % of the Quality Assurance & Compliance category 20.61% 24.18% 37.35%
Number of salaries quoted 118 178 262
Surrey median annual salary £35,000 £45,000 £37,500
Median salary % change year-on-year -22.22% +20.00% +15.38%
10th Percentile £22,700 £23,350 £21,025
90th Percentile £72,500 £70,375 £53,750
South East median annual salary £40,000 £35,000 £37,500
% change year-on-year +14.29% -6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Surrey
Permanent vacancies with a requirement for quality assurance or compliance skills 752 827 814
As % of all permanent IT jobs advertised in Surrey 15.49% 13.24% 12.89%
Number of salaries quoted 579 672 674
Surrey median annual salary £50,000 £50,000 £45,000
Median salary % change year-on-year - +11.11% +5.88%
10th Percentile £28,750 £27,000 £27,575
90th Percentile £75,000 £71,250 £70,000
South East median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - -

SLA
Job Vacancy Trend in Surrey

Job postings citing SLA as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for SLA in Surrey

SLA
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Surrey.

Salary trend for SLA in Surrey

SLA
Salary Histogram in Surrey

The salary distribution of IT jobs citing SLA in Surrey over the 6 months to 17 December 2018.

Salary histogram for SLA in Surrey

SLA
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Surrey region over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Camberley +19 22 £33,000 +32.00%
Guildford -8 20 £31,250 -21.88% 3
Leatherhead +2 15 £24,000 -28.36%
Reigate +15 12 £32,500 -48.00%
Staines +13 11 £30,250 +21.00% 3
Redhill -6 10 £42,500 -34.62%
Egham +45 8 £56,250 +118.45%
Woking +14 8 £25,750 -15.57% 2
Sunbury-on-Thames +2 4 £20,500 -
Chertsey -1 4 £47,500 +69.64%
Weybridge -1 3 £47,500 -20.83%
Godalming -4 1 £40,000 +60.00%
Farnham - 1 £37,500 - 1
SLA
South East

For the 6 months to 17 December 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for SLA.

1 75 (48.39%) ITIL
2 52 (33.55%) Microsoft
3 50 (32.26%) Active Directory
4 49 (31.61%) Windows
5 37 (23.87%) Microsoft Office
6 35 (22.58%) Incident Management
7 28 (18.06%) Service Management
8 27 (17.42%) Cisco
9 26 (16.77%) Problem Management
10 25 (16.13%) Service Delivery
11 22 (14.19%) Continuous Improvement
11 22 (14.19%) Problem-Solving
12 21 (13.55%) Office 365
12 21 (13.55%) Analytical Skills
12 21 (13.55%) Internet
13 20 (12.90%) Retail
14 19 (12.26%) Finance
15 18 (11.61%) VMware
15 18 (11.61%) VMware Infrastructure
15 18 (11.61%) SQL Server
15 18 (11.61%) ServiceNow
16 17 (10.97%) Data Centre
16 17 (10.97%) Decision-Making
16 17 (10.97%) SQL
16 17 (10.97%) VPN
16 17 (10.97%) CCNA
16 17 (10.97%) Cisco Certification
17 16 (10.32%) ITIL Certification
17 16 (10.32%) LAN
17 16 (10.32%) WAN

SLA
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.45%) MS Exchange
2 4 (2.58%) IBM Domino
2 4 (2.58%) IIS
3 2 (1.29%) JBoss
3 2 (1.29%) Skype for Business
3 2 (1.29%) WebSphere
3 2 (1.29%) WebSphere Application Server
4 1 (0.65%) Apache
4 1 (0.65%) Confluence
4 1 (0.65%) Exchange Server 2003
4 1 (0.65%) Exchange Server 2010
4 1 (0.65%) Exchange Server 2013
4 1 (0.65%) OpenStack
4 1 (0.65%) SharePoint
4 1 (0.65%) Site Server
Applications
1 37 (23.87%) Microsoft Office
2 16 (10.32%) Microsoft Excel
3 5 (3.23%) Microsoft PowerPoint
4 4 (2.58%) Acrobat
4 4 (2.58%) Spreadsheet
Business Applications
1 10 (6.45%) assyst
2 5 (3.23%) Remedy ITSM
3 1 (0.65%) Dynamics CRM
Cloud Services
1 21 (13.55%) Office 365
2 14 (9.03%) Amazon AWS
2 14 (9.03%) Microsoft Azure
3 9 (5.81%) Cloud Computing
4 2 (1.29%) SaaS
5 1 (0.65%) IaaS
Communications & Networking
1 21 (13.55%) Internet
2 17 (10.97%) VPN
3 16 (10.32%) LAN
3 16 (10.32%) WAN
4 14 (9.03%) Firewall
5 12 (7.74%) Wireless
6 11 (7.10%) Wi-Fi
7 9 (5.81%) Remote Desktop
7 9 (5.81%) VoIP
8 8 (5.16%) DNS
8 8 (5.16%) Unified Communications
9 7 (4.52%) DHCP
10 6 (3.87%) TCP/IP
11 5 (3.23%) SAN
12 4 (2.58%) ADSL
12 4 (2.58%) MPLS
12 4 (2.58%) Wireless Security
13 3 (1.94%) Ethernet
13 3 (1.94%) Reverse Proxy
13 3 (1.94%) VLAN
Database & Business Intelligence
1 18 (11.61%) SQL Server
2 7 (4.52%) Oracle Reports
2 7 (4.52%) RDBMS
2 7 (4.52%) Relational Database
3 4 (2.58%) MS Access
3 4 (2.58%) SQL Server 2000
4 2 (1.29%) Adabas
5 1 (0.65%) Big Data
Development Applications
1 4 (2.58%) JIRA
General
1 20 (12.90%) Retail
2 19 (12.26%) Finance
3 7 (4.52%) Back Office
3 7 (4.52%) Telecoms
4 4 (2.58%) Banking
5 3 (1.94%) Billing
6 2 (1.29%) Electronics
6 2 (1.29%) Legal
6 2 (1.29%) Marketing
7 1 (0.65%) Dutch Language
7 1 (0.65%) Italian Language
7 1 (0.65%) Portuguese Language
7 1 (0.65%) Swedish Language
Job Titles
1 51 (32.90%) Analyst
2 23 (14.84%) Service Analyst
3 22 (14.19%) Service Desk Analyst
4 16 (10.32%) 1st Line Support
5 15 (9.68%) Support Analyst
6 14 (9.03%) Help Desk Support
6 14 (9.03%) Senior Analyst
6 14 (9.03%) Support Engineer
7 12 (7.74%) 2nd Line Engineer
8 11 (7.10%) 1st Line Support Analyst
8 11 (7.10%) Help Desk Analyst
8 11 (7.10%) Network Engineer
9 10 (6.45%) 2nd Line Support
9 10 (6.45%) Applications Support
9 10 (6.45%) Applications Support Analyst
9 10 (6.45%) First Line Help Desk Analyst
9 10 (6.45%) First Line Help Desk Support
9 10 (6.45%) Help Desk Support Analyst
9 10 (6.45%) Service Desk Support
9 10 (6.45%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 8 (5.16%) .NET
1 8 (5.16%) ASP.NET
2 6 (3.87%) HTML
3 4 (2.58%) CSS
3 4 (2.58%) JSON
3 4 (2.58%) XML
4 3 (1.94%) REST
5 2 (1.29%) EDI
5 2 (1.29%) Middleware
6 1 (0.65%) CGI
6 1 (0.65%) Web Services
6 1 (0.65%) WebSphere MQ
Miscellaneous
1 21 (13.55%) Analytical Skills
2 17 (10.97%) Data Centre
3 14 (9.03%) Management Information System
4 12 (7.74%) e-Learning
5 9 (5.81%) Blackberry
5 9 (5.81%) Driving Licence
6 8 (5.16%) Virtual Team
7 7 (4.52%) Self-Motivation
8 6 (3.87%) Video Conferencing
9 5 (3.23%) Handset
10 4 (2.58%) PDA
11 3 (1.94%) Analytical Mindset
12 1 (0.65%) Enterprise Storage
12 1 (0.65%) Fat Client
12 1 (0.65%) Hybrid Cloud
12 1 (0.65%) iPad
12 1 (0.65%) Thin Client
Operating Systems
1 49 (31.61%) Windows
2 13 (8.39%) Unix
3 9 (5.81%) Windows 7
4 8 (5.16%) Windows Server
5 7 (4.52%) Windows 10
6 5 (3.23%) Android
6 5 (3.23%) Windows Phone
7 4 (2.58%) Linux
7 4 (2.58%) Windows Server 2008
7 4 (2.58%) Windows XP
8 2 (1.29%) HPUX
9 1 (0.65%) Solaris
9 1 (0.65%) Windows 2000
9 1 (0.65%) Windows 8
Processes & Methodologies
1 75 (48.39%) ITIL
2 35 (22.58%) Incident Management
3 28 (18.06%) Service Management
4 26 (16.77%) Problem Management
5 25 (16.13%) Service Delivery
6 22 (14.19%) Continuous Improvement
6 22 (14.19%) Problem-Solving
7 17 (10.97%) Decision-Making
8 14 (9.03%) Stakeholder Management
9 12 (7.74%) Business Continuity
9 12 (7.74%) DevOps
9 12 (7.74%) Information Security
9 12 (7.74%) ITSM
9 12 (7.74%) Root Cause Analysis
10 11 (7.10%) Configuration Management
11 10 (6.45%) Change Management
12 9 (5.81%) IT Governance
12 9 (5.81%) Technical Leadership
13 8 (5.16%) Agile Software Development
13 8 (5.16%) Matrix Management
Programming Languages
1 17 (10.97%) SQL
2 4 (2.58%) C#
2 4 (2.58%) Java
2 4 (2.58%) JavaScript
2 4 (2.58%) Shell Script
3 3 (1.94%) C
Qualifications
1 17 (10.97%) CCNA
1 17 (10.97%) Cisco Certification
2 16 (10.32%) ITIL Certification
3 15 (9.68%) Microsoft Certification
4 10 (6.45%) MCSE
5 6 (3.87%) CCNP
5 6 (3.87%) Degree
6 5 (3.23%) MCSA
7 4 (2.58%) HNC
7 4 (2.58%) HND
7 4 (2.58%) JNCIA
7 4 (2.58%) Network+ Certification
7 4 (2.58%) Security Cleared
8 3 (1.94%) ISEB
8 3 (1.94%) ITIL Foundation Certificate
8 3 (1.94%) PMI Certification
8 3 (1.94%) PMP
8 3 (1.94%) VCP6
8 3 (1.94%) VMware Certified Professional (VCP)
9 2 (1.29%) SC Cleared
Quality Assurance & Compliance
1 9 (5.81%) GDPR
2 7 (4.52%) Cyber Essentials
3 5 (3.23%) ISO/IEC 20000
4 4 (2.58%) PCI DSS
5 3 (1.94%) Data Quality
6 2 (1.29%) QA
System Software
1 50 (32.26%) Active Directory
2 18 (11.61%) VMware Infrastructure
3 9 (5.81%) vSphere
4 5 (3.23%) Hyper-V
5 3 (1.94%) Firmware
6 1 (0.65%) ISA Server
6 1 (0.65%) ProxySG
6 1 (0.65%) Sendmail
6 1 (0.65%) VMware ESXi
6 1 (0.65%) XenApp
6 1 (0.65%) XenDesktop
Systems Management
1 11 (7.10%) SCCM
2 6 (3.87%) Nagios
2 6 (3.87%) ZABBIX
3 4 (2.58%) SCOM
3 4 (2.58%) Systems Management Server (SMS)
4 3 (1.94%) Perfmon
4 3 (1.94%) WSUS
5 2 (1.29%) Backup Exec
6 1 (0.65%) McAfee ePO
Vendors
1 52 (33.55%) Microsoft
2 27 (17.42%) Cisco
3 18 (11.61%) ServiceNow
3 18 (11.61%) VMware
4 15 (9.68%) HP
5 13 (8.39%) Citrix
5 13 (8.39%) Oracle
6 12 (7.74%) Remedy
6 12 (7.74%) Virgin Media
7 10 (6.45%) Apple
7 10 (6.45%) Juniper
8 8 (5.16%) NetApp
9 7 (4.52%) SolarWinds
10 6 (3.87%) SAP
11 5 (3.23%) Computacenter
11 5 (3.23%) McAfee
11 5 (3.23%) MobileIron
11 5 (3.23%) Wyse
12 4 (2.58%) Lotus
12 4 (2.58%) Salesforce.com