Period
to 3 August 2020

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 3 August 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South East > Surrey
6 months to
3 Aug 2020
Same period 2019 Same period 2018
Rank 60 56 88
Rank change year-on-year -4 +32 -11
Permanent jobs citing SLA 63 192 174
As % of all permanent jobs advertised in Surrey 3.73% 4.49% 3.26%
As % of the Quality Assurance & Compliance category 22.58% 30.14% 24.30%
Number of salaries quoted 55 159 135
Median annual salary £40,000 £37,000 £45,000
Median salary % change year-on-year +8.11% -17.78% +12.50%
10th Percentile £23,000 £21,200 £24,175
90th Percentile £62,500 £68,500 £63,750
South East median annual salary £40,000 £40,000 £41,000
% change year-on-year - -2.44% +7.89%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Surrey
Permanent vacancies with a requirement for quality assurance or compliance skills 279 637 716
As % of all permanent IT jobs advertised in Surrey 16.54% 14.90% 13.43%
Number of salaries quoted 213 518 552
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +5.26%
10th Percentile £27,000 £26,750 £30,000
90th Percentile £78,750 £77,875 £70,563
South East median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +11.76%

SLA
Job Vacancy Trend in Surrey

Job postings citing SLA as a proportion of all IT jobs advertised in Surrey.

Job vacancy trend for SLA in Surrey

SLA
Salary Trend in Surrey

3-month moving average salary quoted in jobs citing SLA in Surrey.

Salary trend for SLA in Surrey

SLA
Salary Histogram in Surrey

Salary distribution for jobs citing SLA in Surrey over the 6 months to 3 August 2020.

Salary histogram for SLA in Surrey

SLA
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Surrey region over the 6 months to 3 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +20 16 £30,000 - 1
Godalming +14 10 £45,000 +12.50%
Farnham +18 7 £27,500 -29.49%
Leatherhead +20 5 £40,000 -20.00% 1
Reigate +15 5 £41,000 +115.79%
Chertsey +8 5 £42,500 -43.33%
Epsom +5 5 £19,750 -12.22%
Redhill +7 2 £55,000 +10.00%
Woking +3 2 £35,000 +27.27% 1
Dorking - 2 £23,000 -
Weybridge +9 1 £32,500 -31.58%
SLA
South East

For the 6 months to 3 August 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for SLA.

1 27 (42.86%) Windows
2 23 (36.51%) Active Directory
3 20 (31.75%) Microsoft
3 20 (31.75%) ITIL
4 19 (30.16%) Service Delivery
5 18 (28.57%) Microsoft Office
6 14 (22.22%) Service Management
7 13 (20.63%) SQL Server
8 11 (17.46%) Finance
8 11 (17.46%) Incident Management
8 11 (17.46%) Office 365
8 11 (17.46%) Windows 10
9 10 (15.87%) Analytical Skills
9 10 (15.87%) Windows 7
10 9 (14.29%) Citrix
11 8 (12.70%) Project Management
11 8 (12.70%) SQL
11 8 (12.70%) MCP
11 8 (12.70%) Degree
11 8 (12.70%) SCCM
11 8 (12.70%) Windows 8
11 8 (12.70%) Service Desk Management
11 8 (12.70%) Windows Server
11 8 (12.70%) Problem-Solving
12 7 (11.11%) Mentoring
12 7 (11.11%) Azure
12 7 (11.11%) SharePoint
12 7 (11.11%) ITIL Certification
12 7 (11.11%) Cisco
12 7 (11.11%) Billing

SLA
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (11.11%) SharePoint
2 5 (7.94%) Skype for Business
3 3 (4.76%) Confluence
3 3 (4.76%) Exchange Server 2013
3 3 (4.76%) WebLogic
4 2 (3.17%) Oracle SOA Suite
5 1 (1.59%) Apache
5 1 (1.59%) MS Exchange
5 1 (1.59%) nginx
Applications
1 18 (28.57%) Microsoft Office
Business Applications
1 2 (3.17%) assyst
Cloud Services
1 11 (17.46%) Office 365
2 7 (11.11%) Azure
3 4 (6.35%) AWS
4 3 (4.76%) Amazon CloudWatch
4 3 (4.76%) AWS Lambda
4 3 (4.76%) Serverless
Communications & Networking
1 5 (7.94%) Skype
2 4 (6.35%) LAN
3 3 (4.76%) Firewall
3 3 (4.76%) Unified Communications
3 3 (4.76%) VPN
3 3 (4.76%) Wi-Fi
4 2 (3.17%) Cisco ASA
4 2 (3.17%) Cisco Firepower
4 2 (3.17%) Cisco Nexus
4 2 (3.17%) WLAN
5 1 (1.59%) 3G
5 1 (1.59%) DHCP
5 1 (1.59%) DNS
5 1 (1.59%) GSM
5 1 (1.59%) Internet
5 1 (1.59%) Intranet
5 1 (1.59%) SSL
5 1 (1.59%) VoIP
5 1 (1.59%) WAN
5 1 (1.59%) Wireless
Database & Business Intelligence
1 13 (20.63%) SQL Server
2 6 (9.52%) Oracle Database
3 3 (4.76%) PostgreSQL
Development Applications
1 3 (4.76%) Jenkins
1 3 (4.76%) JIRA
General
1 11 (17.46%) Finance
2 7 (11.11%) Billing
2 7 (11.11%) Telecoms
3 2 (3.17%) Automotive
3 2 (3.17%) Marketing
3 2 (3.17%) Public Sector
Job Titles
1 17 (26.98%) Support Engineer
2 12 (19.05%) 2nd Line Support
3 11 (17.46%) 2nd Line Engineer
3 11 (17.46%) 2nd Line Support Engineer
4 10 (15.87%) 1st Line Support
4 10 (15.87%) Analyst
4 10 (15.87%) IT Support
5 9 (14.29%) Service Manager
6 8 (12.70%) ITIL Manager
6 8 (12.70%) Technical Support
7 7 (11.11%) IT Manager
7 7 (11.11%) ITIL Service Manager
7 7 (11.11%) Operations Manager
7 7 (11.11%) Support Manager
8 6 (9.52%) 2nd Line Technical Support
8 6 (9.52%) 2nd Line Technical Support Engineer
8 6 (9.52%) Desktop Support
8 6 (9.52%) Service Support Manager
8 6 (9.52%) Technical Engineer
8 6 (9.52%) Telecoms Manager
Libraries, Frameworks & Software Standards
1 4 (6.35%) .NET
2 3 (4.76%) Web Services
3 1 (1.59%) ODBC
Miscellaneous
1 10 (15.87%) Analytical Skills
2 7 (11.11%) IVR
3 5 (7.94%) Data Centre
3 5 (7.94%) iPhone
4 3 (4.76%) Client/Server
4 3 (4.76%) Self-Motivation
4 3 (4.76%) Video Conferencing
5 2 (3.17%) Management Information System
5 2 (3.17%) Private Cloud
5 2 (3.17%) User Experience
6 1 (1.59%) AS400
6 1 (1.59%) Blackberry
6 1 (1.59%) Mobile App
6 1 (1.59%) Smartphone
Operating Systems
1 27 (42.86%) Windows
2 11 (17.46%) Windows 10
3 10 (15.87%) Windows 7
4 8 (12.70%) Windows 8
4 8 (12.70%) Windows Server
5 6 (9.52%) Android
6 3 (4.76%) Unix
7 2 (3.17%) Windows Server 2008
8 1 (1.59%) Apple iOS
Processes & Methodologies
1 20 (31.75%) ITIL
2 19 (30.16%) Service Delivery
3 14 (22.22%) Service Management
4 11 (17.46%) Incident Management
5 8 (12.70%) Problem-Solving
5 8 (12.70%) Project Management
5 8 (12.70%) Service Desk Management
6 7 (11.11%) Mentoring
7 6 (9.52%) ITSM
7 6 (9.52%) Root Cause Analysis
8 5 (7.94%) PRINCE2
8 5 (7.94%) Server Virtualisation
8 5 (7.94%) Statistical Analysis
9 4 (6.35%) Coaching
9 4 (6.35%) Continuous Improvement
9 4 (6.35%) Contract Management
9 4 (6.35%) DevOps
9 4 (6.35%) High Availability
9 4 (6.35%) Line Management
9 4 (6.35%) Stakeholder Identification
Programming Languages
1 8 (12.70%) SQL
2 5 (7.94%) Java
2 5 (7.94%) PowerShell
3 4 (6.35%) Python
4 3 (4.76%) Bash Shell
4 3 (4.76%) C#
4 3 (4.76%) PL/SQL
5 2 (3.17%) C
5 2 (3.17%) Perl
6 1 (1.59%) PHP
6 1 (1.59%) Shell Script
6 1 (1.59%) VB
6 1 (1.59%) VBScript
Qualifications
1 8 (12.70%) Degree
1 8 (12.70%) MCP
2 7 (11.11%) ITIL Certification
3 4 (6.35%) CCNA
3 4 (6.35%) Cisco Certification
3 4 (6.35%) MCSE
3 4 (6.35%) Microsoft Certification
4 3 (4.76%) MCSA
4 3 (4.76%) PMI Certification
4 3 (4.76%) PMP
5 2 (3.17%) Master's Degree
5 2 (3.17%) PRINCE2 Practitioner
6 1 (1.59%) CCNP
6 1 (1.59%) Computer Science Degree
6 1 (1.59%) DBS Check
6 1 (1.59%) JNCIA
6 1 (1.59%) MCDST
6 1 (1.59%) Network+ Certification
6 1 (1.59%) SC Cleared
6 1 (1.59%) Security Cleared
Quality Assurance & Compliance
1 5 (7.94%) ISO/IEC 20000
2 4 (6.35%) COBIT
3 3 (4.76%) QA
4 2 (3.17%) ISO/IEC 27001
System Software
1 23 (36.51%) Active Directory
2 5 (7.94%) Terminal Server
3 4 (6.35%) Docker
3 4 (6.35%) Hyper-V
4 3 (4.76%) VMware ESXi
5 1 (1.59%) BitLocker
5 1 (1.59%) Firmware
5 1 (1.59%) VMware Infrastructure
5 1 (1.59%) vSphere
Systems Management
1 8 (12.70%) SCCM
2 4 (6.35%) Microsoft Intune
3 3 (4.76%) Kubernetes
3 3 (4.76%) Puppet
3 3 (4.76%) Terraform
4 1 (1.59%) AirWatch
4 1 (1.59%) AppManager
Vendors
1 20 (31.75%) Microsoft
2 9 (14.29%) Citrix
3 7 (11.11%) Cisco
4 6 (9.52%) Oracle
5 4 (6.35%) ServiceNow
5 4 (6.35%) VMware
6 3 (4.76%) Polycom
6 3 (4.76%) Remedy
6 3 (4.76%) Yealink
7 2 (3.17%) Dell
7 2 (3.17%) HP
7 2 (3.17%) Meraki
7 2 (3.17%) SolarWinds
8 1 (1.59%) Ivanti
8 1 (1.59%) Juniper
8 1 (1.59%) Red Hat
8 1 (1.59%) Samsung
8 1 (1.59%) SAP
8 1 (1.59%) Sophos
8 1 (1.59%) Sybase