Period
to 19 May 2019

The median annual salary for a 3rd Line Infrastructure Support was £41,500 in advertised job vacancies during the 6 months to 19 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Infrastructure Support
UK
6 months to
19 May 2019
Same period 2018 Same period 2017
Rank 977 1041 996
Rank change year-on-year +64 -45 -8
Permanent jobs requiring a 3rd Line Infrastructure Support 105 143 194
As % of all permanent IT jobs advertised in the UK 0.073% 0.082% 0.11%
As % of the Job Titles category 0.076% 0.085% 0.12%
Number of salaries quoted 106 139 186
UK median annual salary £41,500 £38,500 £40,000
Median salary % change year-on-year +7.79% -3.75% +3.90%
10th Percentile £32,250 £28,700 £30,250
90th Percentile £56,250 £50,700 £50,000
UK excluding London median annual salary £40,000 £35,000 £37,500
% change year-on-year +14.29% -6.67% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 138,409 167,260 164,575
% of permanent IT jobs with a recognized job title 96.00% 96.42% 96.52%
Number of salaries quoted 109,884 136,224 136,290
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

3rd Line Infrastructure Support
Job Vacancy Trend

Job postings that featured 3rd Line Infrastructure Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Infrastructure Support.

Salary trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Infrastructure Support over the 6 months to 19 May 2019.

Salary histogram for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Infrastructure Support within the UK over the 6 months to 19 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +55 95 £41,500 +3.75% 11
UK excluding London +64 73 £40,000 +14.29% 10
London +65 30 £50,000 +5.26% 2
South East +49 29 £45,000 +50.00% 5
Midlands +21 11 £33,250 -16.88%
South West +23 10 £37,500 +15.38%
North of England +21 10 £37,500 +29.31% 4
Wales +28 8 £40,000 +3.90% 1
North West +34 7 £37,500 - 3
West Midlands +26 7 £38,750 -3.13%
East of England +84 5 £41,500 +12.93%
East Midlands +8 4 £32,500 -7.14%
Yorkshire -5 3 £37,500 +29.31% 1

3rd Line Infrastructure Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 May 2019, 3rd Line Infrastructure Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Infrastructure Support in the job title.

1 85 (80.95%) Windows
2 78 (74.29%) VMware
3 70 (66.67%) Active Directory
4 67 (63.81%) Microsoft
5 65 (61.90%) Windows Server
6 51 (48.57%) Infrastructure Engineering
7 44 (41.90%) Windows Server 2012
8 43 (40.95%) ITIL
9 40 (38.10%) Microsoft Azure
10 39 (37.14%) Citrix
11 38 (36.19%) Office 365
12 37 (35.24%) VMware Infrastructure
13 36 (34.29%) Cisco
14 34 (32.38%) Microsoft Certification
15 32 (30.48%) Firewall
16 27 (25.71%) LAN
16 27 (25.71%) vSphere
17 26 (24.76%) VMware ESXi
17 26 (24.76%) SAN
18 25 (23.81%) DNS
19 23 (21.90%) WAN
19 23 (21.90%) DHCP
20 22 (20.95%) MCSE
21 21 (20.00%) PowerShell
22 20 (19.05%) Linux
23 19 (18.10%) SQL Server
24 18 (17.14%) MS Exchange
24 18 (17.14%) Finance
25 17 (16.19%) Windows Server 2008
25 17 (16.19%) SCCM

3rd Line Infrastructure Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (17.14%) MS Exchange
2 6 (5.71%) Exchange Server 2013
3 3 (2.86%) SharePoint
3 3 (2.86%) Skype for Business
4 2 (1.90%) IIS
5 1 (0.95%) Confluence
5 1 (0.95%) Exchange Server 2010
5 1 (0.95%) WebSphere
5 1 (0.95%) WebSphere Application Server
Applications
1 10 (9.52%) Microsoft Office
Business Applications
1 1 (0.95%) Temenos T24
Cloud Services
1 40 (38.10%) Microsoft Azure
2 38 (36.19%) Office 365
3 12 (11.43%) SaaS
4 10 (9.52%) IaaS
5 6 (5.71%) Mimecast
5 6 (5.71%) PaaS
6 4 (3.81%) Amazon AWS
7 2 (1.90%) Azure Active Directory
7 2 (1.90%) Cloud Computing
Communications & Networking
1 32 (30.48%) Firewall
2 27 (25.71%) LAN
3 26 (24.76%) SAN
4 25 (23.81%) DNS
5 23 (21.90%) DHCP
5 23 (21.90%) WAN
6 14 (13.33%) VLAN
7 13 (12.38%) TCP/IP
8 11 (10.48%) Cisco ASA
9 10 (9.52%) VoIP
10 9 (8.57%) VPN
11 6 (5.71%) Cisco Nexus
11 6 (5.71%) iSCSI
11 6 (5.71%) Skype
12 4 (3.81%) Wireless
13 3 (2.86%) IP Telephony
13 3 (2.86%) SNMP
14 2 (1.90%) BGP
14 2 (1.90%) MPLS
14 2 (1.90%) SSL
Database & Business Intelligence
1 19 (18.10%) SQL Server
2 7 (6.67%) SQL Server 2008
3 4 (3.81%) SQL Server 2012
3 4 (3.81%) SQL Server 2014
4 3 (2.86%) SQL Server 2016
5 2 (1.90%) Amazon RDS
5 2 (1.90%) Oracle Database
6 1 (0.95%) MySQL
General
1 18 (17.14%) Finance
2 5 (4.76%) Advertising
3 4 (3.81%) Law
3 4 (3.81%) Telecoms
4 3 (2.86%) Back Office
4 3 (2.86%) Marketing
4 3 (2.86%) Online Betting
5 2 (1.90%) Electronics
5 2 (1.90%) Manufacturing
6 1 (0.95%) Legal
6 1 (0.95%) Retail
Libraries, Frameworks & Software Standards
1 6 (5.71%) Software Packaging
2 2 (1.90%) .NET
2 2 (1.90%) J2EE
3 1 (0.95%) Spring
3 1 (0.95%) WebSphere MQ
Miscellaneous
1 9 (8.57%) Data Centre
2 5 (4.76%) Driving Licence
3 4 (3.81%) Management Information System
3 4 (3.81%) Replication
4 3 (2.86%) Clustering
4 3 (2.86%) Fat Client
4 3 (2.86%) Thin Client
5 2 (1.90%) Client/Server
5 2 (1.90%) EMC VNX
5 2 (1.90%) Enterprise Storage
5 2 (1.90%) Self-Motivation
6 1 (0.95%) Hedge funds
6 1 (0.95%) HP StoreVirtual
Operating Systems
1 85 (80.95%) Windows
2 65 (61.90%) Windows Server
3 44 (41.90%) Windows Server 2012
4 20 (19.05%) Linux
5 17 (16.19%) Windows Server 2008
6 14 (13.33%) Windows Server 2003
7 9 (8.57%) Windows 10
8 7 (6.67%) Unix
9 6 (5.71%) Windows 7
10 3 (2.86%) Windows 8
11 1 (0.95%) CentOS
11 1 (0.95%) Ubuntu
11 1 (0.95%) Windows 2000 Server
11 1 (0.95%) Windows XP
Processes & Methodologies
1 51 (48.57%) Infrastructure Engineering
2 43 (40.95%) ITIL
3 11 (10.48%) Server Building
4 10 (9.52%) Problem-Solving
5 9 (8.57%) Project Management
6 7 (6.67%) Disaster Recovery
6 7 (6.67%) Mentoring
7 6 (5.71%) Application Virtualisation
7 6 (5.71%) Compatibility Testing
7 6 (5.71%) ITIL V3
7 6 (5.71%) Proactive Monitoring
7 6 (5.71%) Software Distribution
7 6 (5.71%) Workload Management
8 5 (4.76%) Agile Software Development
8 5 (4.76%) Business Continuity
8 5 (4.76%) Server Management
9 4 (3.81%) Network Monitoring
9 4 (3.81%) Operations Management
9 4 (3.81%) Service Delivery
10 3 (2.86%) Performance Management
Programming Languages
1 21 (20.00%) PowerShell
2 11 (10.48%) SQL
3 1 (0.95%) Bash Shell
3 1 (0.95%) Java
Qualifications
1 34 (32.38%) Microsoft Certification
2 22 (20.95%) MCSE
3 12 (11.43%) MCSA
4 11 (10.48%) MCITP
5 8 (7.62%) CCNA
5 8 (7.62%) Cisco Certification
6 7 (6.67%) MCP
6 7 (6.67%) Security Cleared
7 6 (5.71%) DV Cleared
8 4 (3.81%) CCNP
8 4 (3.81%) Degree
9 3 (2.86%) DBS Check
9 3 (2.86%) VMware Certified Professional (VCP)
10 2 (1.90%) ITIL Certification
10 2 (1.90%) Oracle Certification
11 1 (0.95%) A+ Certification
11 1 (0.95%) CCA
11 1 (0.95%) Citrix Certification
11 1 (0.95%) CompTIA Security+
11 1 (0.95%) Network+ Certification
Quality Assurance & Compliance
1 3 (2.86%) GDPR
1 3 (2.86%) SLA
2 1 (0.95%) QA
System Software
1 70 (66.67%) Active Directory
2 37 (35.24%) VMware Infrastructure
3 27 (25.71%) vSphere
4 26 (24.76%) VMware ESXi
5 15 (14.29%) Hyper-V
6 11 (10.48%) XenDesktop
7 10 (9.52%) XenApp
8 6 (5.71%) Microsoft App-V
8 6 (5.71%) NFS
9 3 (2.86%) Virtual Servers
10 2 (1.90%) Microsoft Virtual Server
11 1 (0.95%) Citrix Hypervisor
11 1 (0.95%) Forefront TMG
11 1 (0.95%) Terminal Services
Systems Management
1 17 (16.19%) SCCM
2 8 (7.62%) NetBackup
3 7 (6.67%) Microsoft Intune
4 4 (3.81%) SCOM
5 3 (2.86%) Backup Exec
5 3 (2.86%) vRealize
6 1 (0.95%) HP Data Protector
6 1 (0.95%) Symantec Endpoint Protection
6 1 (0.95%) vCenter Server
Vendors
1 78 (74.29%) VMware
2 67 (63.81%) Microsoft
3 39 (37.14%) Citrix
4 36 (34.29%) Cisco
5 13 (12.38%) Veeam
6 10 (9.52%) HP
7 9 (8.57%) CheckPoint
8 7 (6.67%) Meraki
9 6 (5.71%) MobileIron
9 6 (5.71%) Nimble Storage
9 6 (5.71%) Zerto
10 5 (4.76%) NetApp
11 4 (3.81%) EqualLogic
12 3 (2.86%) IBM
12 3 (2.86%) Oracle
12 3 (2.86%) SolarWinds
12 3 (2.86%) Veritas
13 2 (1.90%) Avaya
13 2 (1.90%) SAP
13 2 (1.90%) Symantec