Period
to 21 October 2018

The median annual salary for a 3rd Line Infrastructure Support was £39,000 in advertised job vacancies during the 6 months to 21 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Infrastructure Support
UK
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 1022 988 989
Rank change year-on-year -34 +1 +94
Permanent jobs requiring a 3rd Line Infrastructure Support 130 211 243
As % of all permanent IT jobs advertised in the UK 0.079% 0.12% 0.13%
As % of the Job Titles category 0.083% 0.13% 0.13%
Number of salaries quoted 118 167 222
UK median annual salary £39,000 £37,500 £38,750
Median salary % change year-on-year +4.00% -3.23% -0.64%
10th Percentile £29,000 £31,250 £30,000
90th Percentile £55,000 £50,000 £48,750
UK excluding London median annual salary £37,500 £37,500 £37,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 156,873 167,151 184,491
% of permanent IT jobs with a recognized job title 95.91% 95.94% 96.55%
Number of salaries quoted 126,373 133,833 154,598
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

3rd Line Infrastructure Support
Job Vacancy Trend

Job postings that featured 3rd Line Infrastructure Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Infrastructure Support.

Salary trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Infrastructure Support over the 6 months to 21 October 2018.

Salary histogram for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Infrastructure Support within the UK over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -48 125 £39,000 +3.31% 11
UK excluding London -50 93 £37,500 - 11
London +33 37 £46,250 +8.82% 3
North of England +52 30 £37,500 +15.38% 4
Midlands +28 22 £36,500 +8.96% 2
Yorkshire +42 17 £33,250 +16.67% 3
East of England +11 15 £41,500 -17.00%
North West +9 13 £39,500 +12.86% 1
West Midlands +37 12 £40,000 +11.11% 1
South West -17 11 £34,000 -2.86%
East Midlands -8 10 £31,000 -7.46% 1
South East -35 10 £30,000 -25.00% 2
Wales +5 5 £40,000 +33.33% 1

3rd Line Infrastructure Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2018, 3rd Line Infrastructure Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Infrastructure Support in the job title.

1 110 (84.62%) Windows
2 105 (80.77%) Active Directory
3 91 (70.00%) VMware
4 86 (66.15%) Infrastructure Engineering
5 83 (63.85%) Windows Server
6 78 (60.00%) Microsoft
7 62 (47.69%) MS Exchange
8 52 (40.00%) VMware Infrastructure
9 49 (37.69%) Microsoft Azure
9 49 (37.69%) Office 365
10 41 (31.54%) ITIL
11 39 (30.00%) Firewall
12 38 (29.23%) SAN
13 36 (27.69%) DHCP
14 34 (26.15%) DNS
14 34 (26.15%) Windows Server 2008
15 32 (24.62%) SQL Server
16 30 (23.08%) LAN
17 28 (21.54%) Cisco
17 28 (21.54%) Exchange Server 2013
18 27 (20.77%) HP
19 26 (20.00%) PowerShell
19 26 (20.00%) Windows Server 2012
20 25 (19.23%) SCCM
20 25 (19.23%) WAN
21 24 (18.46%) Finance
22 23 (17.69%) Veeam
23 22 (16.92%) Citrix
24 21 (16.15%) Disaster Recovery
25 20 (15.38%) Problem-Solving

3rd Line Infrastructure Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (47.69%) MS Exchange
2 28 (21.54%) Exchange Server 2013
3 14 (10.77%) Exchange Server 2010
4 12 (9.23%) SharePoint
5 4 (3.08%) Exchange Server 2007
6 3 (2.31%) Skype for Business
7 2 (1.54%) Apache
7 2 (1.54%) IIS
8 1 (0.77%) Exchange Server 2003
8 1 (0.77%) Tomcat
Applications
1 11 (8.46%) Microsoft Office
Business Applications
1 2 (1.54%) Maximo
1 2 (1.54%) Unit4 Business World
Cloud Services
1 49 (37.69%) Microsoft Azure
1 49 (37.69%) Office 365
2 9 (6.92%) Amazon AWS
3 7 (5.38%) Azure Active Directory
4 6 (4.62%) IaaS
5 2 (1.54%) Cloud Computing
6 1 (0.77%) OneDrive
6 1 (0.77%) PaaS
6 1 (0.77%) SaaS
Communications & Networking
1 39 (30.00%) Firewall
2 38 (29.23%) SAN
3 36 (27.69%) DHCP
4 34 (26.15%) DNS
5 30 (23.08%) LAN
6 25 (19.23%) WAN
7 19 (14.62%) TCP/IP
8 18 (13.85%) VoIP
8 18 (13.85%) VPN
9 15 (11.54%) SSL
9 15 (11.54%) VLAN
10 11 (8.46%) IPsec
11 8 (6.15%) iSCSI
12 6 (4.62%) Network Security
12 6 (4.62%) Skype
13 5 (3.85%) F5 BIG-IP GTM
13 5 (3.85%) F5 BIG-IP LTM
14 4 (3.08%) Cisco ASA
14 4 (3.08%) Internet
15 3 (2.31%) MPLS
Database & Business Intelligence
1 32 (24.62%) SQL Server
2 3 (2.31%) SQL Server 2008
2 3 (2.31%) SQL Server Integration Services
3 2 (1.54%) QlikView
3 2 (1.54%) SQL Server 2012
4 1 (0.77%) IDOL
4 1 (0.77%) MySQL
4 1 (0.77%) SQL Server 2005
4 1 (0.77%) SQL Server 2016
Development Applications
1 3 (2.31%) Team Foundation Server
General
1 24 (18.46%) Finance
2 13 (10.00%) Marketing
2 13 (10.00%) Telecoms
3 7 (5.38%) Manufacturing
4 6 (4.62%) Electronics
5 4 (3.08%) Advertising
6 3 (2.31%) Law
6 3 (2.31%) Retail
7 2 (1.54%) French Language
8 1 (0.77%) Legal
Libraries, Frameworks & Software Standards
1 7 (5.38%) WSH
2 1 (0.77%) COM
2 1 (0.77%) OLE
Miscellaneous
1 17 (13.08%) Clustering
2 11 (8.46%) Self-Motivation
3 10 (7.69%) Analytical Skills
4 6 (4.62%) Client/Server
4 6 (4.62%) EMC VNX
5 5 (3.85%) Replication
6 4 (3.08%) Data Centre
6 4 (3.08%) EMC VMAX
7 2 (1.54%) PKI
Operating Systems
1 110 (84.62%) Windows
2 83 (63.85%) Windows Server
3 34 (26.15%) Windows Server 2008
4 26 (20.00%) Windows Server 2012
5 12 (9.23%) Windows Server 2003
6 10 (7.69%) Linux
7 8 (6.15%) Windows 7
8 5 (3.85%) Windows 10
9 1 (0.77%) Unix
9 1 (0.77%) Windows 8
Processes & Methodologies
1 86 (66.15%) Infrastructure Engineering
2 41 (31.54%) ITIL
3 21 (16.15%) Disaster Recovery
4 20 (15.38%) Problem-Solving
5 14 (10.77%) Migration
6 12 (9.23%) Network Design
7 10 (7.69%) Time Management
7 10 (7.69%) Virtual Environments
8 9 (6.92%) PRINCE2
8 9 (6.92%) Stakeholder Management
9 8 (6.15%) Data Security
9 8 (6.15%) High Availability
9 8 (6.15%) Problem Management
9 8 (6.15%) Project Management
10 7 (5.38%) Agile Software Development
10 7 (5.38%) Data Management
10 7 (5.38%) Data Protection
10 7 (5.38%) IT Strategy
10 7 (5.38%) Mobile Device Management
10 7 (5.38%) Translating Business Requirements
Programming Languages
1 26 (20.00%) PowerShell
2 19 (14.62%) SQL
3 7 (5.38%) VBScript
4 3 (2.31%) T-SQL
5 1 (0.77%) C
5 1 (0.77%) Java
Qualifications
1 18 (13.85%) Microsoft Certification
2 11 (8.46%) MCSA
3 9 (6.92%) MCSE
4 7 (5.38%) Degree
5 5 (3.85%) ITIL Certification
6 4 (3.08%) CCNA
6 4 (3.08%) Cisco Certification
6 4 (3.08%) VMware Certified Professional (VCP)
7 3 (2.31%) MCITP
8 1 (0.77%) MCP
8 1 (0.77%) MCTS
Quality Assurance & Compliance
1 10 (7.69%) ISO/IEC 27001
2 7 (5.38%) COBIT
3 3 (2.31%) GDPR
3 3 (2.31%) SLA
4 2 (1.54%) ISO 22301
5 1 (0.77%) Cyber Essentials
5 1 (0.77%) HIPAA
5 1 (0.77%) PMO
System Software
1 105 (80.77%) Active Directory
2 52 (40.00%) VMware Infrastructure
3 19 (14.62%) Hyper-V
4 15 (11.54%) VMware ESXi
5 12 (9.23%) vSphere
5 12 (9.23%) XenApp
6 11 (8.46%) XenDesktop
7 5 (3.85%) XenServer
8 3 (2.31%) Terminal Services
8 3 (2.31%) vCloud
8 3 (2.31%) Virtual Machines
9 1 (0.77%) Virtual Servers
Systems Management
1 25 (19.23%) SCCM
2 12 (9.23%) Backup Exec
3 8 (6.15%) Failover Clustering
4 7 (5.38%) McAfee ePO
5 6 (4.62%) HP Data Protector
5 6 (4.62%) SCOM
6 5 (3.85%) AirWatch
6 5 (3.85%) Foglight
6 5 (3.85%) Microsoft Clustering
7 4 (3.08%) WSUS
8 3 (2.31%) FortiGate
8 3 (2.31%) HAProxy
8 3 (2.31%) HP SIM
8 3 (2.31%) vCenter Server
9 1 (0.77%) Ansible
9 1 (0.77%) Microsoft Intune
9 1 (0.77%) Nagios
9 1 (0.77%) Opscode Chef
9 1 (0.77%) Puppet
9 1 (0.77%) Systems Management Server (SMS)
Vendors
1 91 (70.00%) VMware
2 78 (60.00%) Microsoft
3 28 (21.54%) Cisco
4 27 (20.77%) HP
5 23 (17.69%) Veeam
6 22 (16.92%) Citrix
7 16 (12.31%) McAfee
8 13 (10.00%) Dell
9 11 (8.46%) Mitel
10 10 (7.69%) 3PAR
10 10 (7.69%) EMC
10 10 (7.69%) NetApp
11 8 (6.15%) Brocade
11 8 (6.15%) Nimble Storage
12 6 (4.62%) Isilon
12 6 (4.62%) SAP
13 5 (3.85%) CommVault
13 5 (3.85%) F5
13 5 (3.85%) NetIQ
13 5 (3.85%) SonicWALL