Period
to 10 December 2018

The median annual salary for a 3rd Line Infrastructure Support was £39,000 in advertised job vacancies during the 6 months to 10 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Infrastructure Support
UK
6 months to
10 Dec 2018
Same period 2017 Same period 2016
Rank 1024 989 1009
Rank change year-on-year -35 +20 +105
Permanent jobs requiring a 3rd Line Infrastructure Support 109 205 226
As % of all permanent IT jobs advertised in the UK 0.068% 0.11% 0.12%
As % of the Job Titles category 0.071% 0.12% 0.13%
Number of salaries quoted 96 166 206
UK median annual salary £39,000 £40,000 £40,000
Median salary % change year-on-year -2.50% - -
10th Percentile £28,250 £31,688 £30,000
90th Percentile £55,000 £50,250 £48,750
UK excluding London median annual salary £37,500 £37,500 £37,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 153,459 171,422 178,550
% of permanent IT jobs with a recognized job title 95.85% 96.03% 96.58%
Number of salaries quoted 123,266 137,855 149,075
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +3.66%

3rd Line Infrastructure Support
Job Vacancy Trend

Job postings that featured 3rd Line Infrastructure Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Infrastructure Support.

Salary trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Infrastructure Support over the 6 months to 10 December 2018.

Salary histogram for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Infrastructure Support within the UK over the 6 months to 10 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -49 101 £38,750 -3.13% 7
UK excluding London -27 78 £37,500 - 7
London +70 31 £47,500 - 2
North of England +22 27 £37,500 +7.14% 3
Yorkshire +41 17 £37,500 +11.94% 3
East of England +20 14 £41,500 -12.63%
Midlands +11 12 £31,000 -11.43%
North West +12 10 £39,000 -1.89%
South West -10 10 £34,000 -2.86% 1
Wales - 8 £40,000 - 2
East Midlands -10 7 £31,000 -11.43%
South East -28 7 £37,500 -6.25% 1
West Midlands +30 5 £40,000 +11.11%

3rd Line Infrastructure Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 10 December 2018, 3rd Line Infrastructure Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Infrastructure Support in the job title.

1 92 (84.40%) Windows
2 85 (77.98%) Active Directory
3 78 (71.56%) VMware
4 67 (61.47%) Microsoft
5 65 (59.63%) Infrastructure Engineering
6 62 (56.88%) Windows Server
7 46 (42.20%) MS Exchange
8 40 (36.70%) Microsoft Azure
9 39 (35.78%) VMware Infrastructure
10 38 (34.86%) Office 365
11 36 (33.03%) ITIL
12 32 (29.36%) SAN
13 30 (27.52%) Windows Server 2008
14 29 (26.61%) Windows Server 2012
15 28 (25.69%) DHCP
15 28 (25.69%) DNS
16 24 (22.02%) Exchange Server 2013
17 23 (21.10%) Cisco
18 22 (20.18%) Firewall
19 21 (19.27%) LAN
20 20 (18.35%) HP
21 19 (17.43%) SQL Server
22 18 (16.51%) Citrix
22 18 (16.51%) SCCM
23 17 (15.60%) PowerShell
23 17 (15.60%) WAN
23 17 (15.60%) Finance
24 16 (14.68%) Clustering
24 16 (14.68%) Veeam
25 15 (13.76%) SQL

3rd Line Infrastructure Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (42.20%) MS Exchange
2 24 (22.02%) Exchange Server 2013
3 11 (10.09%) Exchange Server 2010
4 9 (8.26%) SharePoint
5 3 (2.75%) Exchange Server 2007
6 2 (1.83%) Skype for Business
7 1 (0.92%) Apache
7 1 (0.92%) IIS
7 1 (0.92%) Tomcat
Applications
1 5 (4.59%) Microsoft Office
Cloud Services
1 40 (36.70%) Microsoft Azure
2 38 (34.86%) Office 365
3 9 (8.26%) IaaS
4 7 (6.42%) Amazon AWS
5 5 (4.59%) Azure Active Directory
5 5 (4.59%) SaaS
6 2 (1.83%) Cloud Computing
6 2 (1.83%) Mimecast
6 2 (1.83%) PaaS
Communications & Networking
1 32 (29.36%) SAN
2 28 (25.69%) DHCP
2 28 (25.69%) DNS
3 22 (20.18%) Firewall
4 21 (19.27%) LAN
5 17 (15.60%) WAN
6 14 (12.84%) VPN
7 12 (11.01%) TCP/IP
7 12 (11.01%) VLAN
8 11 (10.09%) VoIP
9 8 (7.34%) iSCSI
9 8 (7.34%) SSL
10 7 (6.42%) Network Security
11 6 (5.50%) Cisco ASA
12 5 (4.59%) F5 BIG-IP GTM
12 5 (4.59%) F5 BIG-IP LTM
13 4 (3.67%) IPsec
13 4 (3.67%) Skype
14 3 (2.75%) VSAN
14 3 (2.75%) Wi-Fi
Database & Business Intelligence
1 19 (17.43%) SQL Server
2 2 (1.83%) SQL Server 2012
3 1 (0.92%) IDOL
3 1 (0.92%) MySQL
3 1 (0.92%) SQL Server 2005
3 1 (0.92%) SQL Server 2008
3 1 (0.92%) SQL Server 2016
3 1 (0.92%) SQL Server Integration Services
Development Applications
1 3 (2.75%) Team Foundation Server
General
1 17 (15.60%) Finance
2 13 (11.93%) Marketing
3 11 (10.09%) Telecoms
4 6 (5.50%) Advertising
4 6 (5.50%) Electronics
4 6 (5.50%) Manufacturing
5 3 (2.75%) Legal
6 2 (1.83%) Law
6 2 (1.83%) Retail
Libraries, Frameworks & Software Standards
1 5 (4.59%) WSH
2 1 (0.92%) OLE
2 1 (0.92%) Software Packaging
Miscellaneous
1 16 (14.68%) Clustering
2 11 (10.09%) Analytical Skills
3 9 (8.26%) Self-Motivation
4 8 (7.34%) Data Centre
5 7 (6.42%) Client/Server
6 6 (5.50%) EMC VNX
7 2 (1.83%) PKI
7 2 (1.83%) Replication
8 1 (0.92%) Enterprise Storage
Operating Systems
1 92 (84.40%) Windows
2 62 (56.88%) Windows Server
3 30 (27.52%) Windows Server 2008
4 29 (26.61%) Windows Server 2012
5 7 (6.42%) Windows 7
6 6 (5.50%) Linux
6 6 (5.50%) Windows Server 2003
7 3 (2.75%) Windows 10
8 1 (0.92%) Unix
Processes & Methodologies
1 65 (59.63%) Infrastructure Engineering
2 36 (33.03%) ITIL
3 13 (11.93%) Migration
4 12 (11.01%) Disaster Recovery
5 11 (10.09%) Problem-Solving
6 9 (8.26%) High Availability
7 7 (6.42%) Agile Software Development
8 6 (5.50%) Business Intelligence
8 6 (5.50%) Data Security
8 6 (5.50%) Digital Marketing
8 6 (5.50%) Kalman Filter
8 6 (5.50%) Network Design
8 6 (5.50%) Programme Management
8 6 (5.50%) Virtual Environments
8 6 (5.50%) Web Filtering
9 5 (4.59%) Analytical Thinking
9 5 (4.59%) Critical Thinking
9 5 (4.59%) Mobile Device Management
9 5 (4.59%) Server Hardening
9 5 (4.59%) Time Management
Programming Languages
1 17 (15.60%) PowerShell
2 15 (13.76%) SQL
3 5 (4.59%) VBScript
4 1 (0.92%) Java
4 1 (0.92%) T-SQL
Qualifications
1 13 (11.93%) Microsoft Certification
2 6 (5.50%) Degree
3 4 (3.67%) MCSA
3 4 (3.67%) MCSE
4 3 (2.75%) CCNA
4 3 (2.75%) Cisco Certification
5 2 (1.83%) ITIL Certification
5 2 (1.83%) Security Cleared
5 2 (1.83%) VMware Certified Professional (VCP)
6 1 (0.92%) A+ Certification
6 1 (0.92%) CCA
6 1 (0.92%) CCAA
6 1 (0.92%) CCNP
6 1 (0.92%) Citrix Certification
6 1 (0.92%) CompTIA Security+
6 1 (0.92%) DV Cleared
6 1 (0.92%) Network+ Certification
6 1 (0.92%) SC Cleared
6 1 (0.92%) VCAP
Quality Assurance & Compliance
1 4 (3.67%) SLA
2 3 (2.75%) ISO/IEC 27001
3 2 (1.83%) COBIT
4 1 (0.92%) Cyber Essentials
4 1 (0.92%) GDPR
4 1 (0.92%) HIPAA
System Software
1 85 (77.98%) Active Directory
2 39 (35.78%) VMware Infrastructure
3 11 (10.09%) VMware ESXi
3 11 (10.09%) vSphere
4 10 (9.17%) XenDesktop
5 9 (8.26%) Hyper-V
6 6 (5.50%) XenApp
7 2 (1.83%) NFS
7 2 (1.83%) Terminal Services
8 1 (0.92%) Microsoft App-V
8 1 (0.92%) Virtual Servers
Systems Management
1 18 (16.51%) SCCM
2 7 (6.42%) Backup Exec
2 7 (6.42%) SCOM
3 5 (4.59%) AirWatch
3 5 (4.59%) Foglight
3 5 (4.59%) McAfee ePO
3 5 (4.59%) Microsoft Clustering
4 4 (3.67%) Failover Clustering
4 4 (3.67%) vCenter Server
5 3 (2.75%) WSUS
6 2 (1.83%) HP Data Protector
6 2 (1.83%) HP SIM
7 1 (0.92%) Ansible
7 1 (0.92%) Nagios
7 1 (0.92%) NetBackup
7 1 (0.92%) Opscode Chef
7 1 (0.92%) Puppet
7 1 (0.92%) Systems Management Server (SMS)
Vendors
1 78 (71.56%) VMware
2 67 (61.47%) Microsoft
3 23 (21.10%) Cisco
4 20 (18.35%) HP
5 18 (16.51%) Citrix
6 16 (14.68%) Veeam
7 12 (11.01%) McAfee
8 10 (9.17%) NetApp
9 9 (8.26%) Nimble Storage
10 7 (6.42%) Dell
10 7 (6.42%) Mitel
11 6 (5.50%) 3PAR
11 6 (5.50%) EMC
11 6 (5.50%) Isilon
11 6 (5.50%) SAP
12 5 (4.59%) CheckPoint
12 5 (4.59%) CommVault
12 5 (4.59%) F5
12 5 (4.59%) NetIQ
12 5 (4.59%) SolarWinds