3rd Line Infrastructure Support Jobs

Third Line Infrastructure Support
UK

The median Third Line Infrastructure Support salary in the UK is £38,500 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 851 947 1171
Rank change year-on-year +96 +224 -311
Permanent jobs requiring a 3rd Line Infrastructure Support 43 38 33
As % of all permanent jobs advertised in the UK 0.044% 0.036% 0.021%
As % of the Job Titles category 0.046% 0.039% 0.022%
Number of salaries quoted 41 35 33
10th Percentile £31,250 £35,400 £33,000
25th Percentile £32,500 £35,575 £37,500
Median annual salary (50th Percentile) £38,500 £42,500 £42,500
Median % change year-on-year -9.41% - -
75th Percentile £51,750 £55,000 £50,000
90th Percentile £53,750 £56,500 £57,000
UK excluding London median annual salary £37,500 £40,000 £42,500
% change year-on-year -6.25% -5.88% +13.33%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,682 96,623 147,884
% of permanent jobs with a recognized job title 94.63% 91.57% 96.06%
Number of salaries quoted 66,673 60,571 85,427
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

3rd Line Infrastructure Support
Job Vacancy Trend

Job postings that featured 3rd Line Infrastructure Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Infrastructure Support.

Salary trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Infrastructure Support over the 6 months to 24 April 2024.

Salary histogram for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Infrastructure Support within the UK over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +129 43 £38,500 -9.41% 4
UK excluding London +25 36 £37,500 -6.25% 7
Work from Home +103 17 £37,500 -21.05%
Midlands +10 14 £37,500 -31.82%
South East +14 13 £32,500 -8.19% 3
West Midlands +38 10 £37,500 -21.05%
London +162 7 £67,500 +22.73%
South West - 7 £50,500 -
East Midlands -17 4 £47,500 -13.64%
North of England +49 2 £36,000 -24.21% 1
North West +10 2 £36,000 -24.21%

3rd Line Infrastructure Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 April 2024, 3rd Line Infrastructure Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Infrastructure Support in the job title.

1 31 (72.09%) Infrastructure Engineering
2 30 (69.77%) Microsoft
2 30 (69.77%) Azure
3 28 (65.12%) Microsoft 365
4 23 (53.49%) WAN
5 22 (51.16%) VMware
6 21 (48.84%) VMware Infrastructure
7 19 (44.19%) Active Directory
8 18 (41.86%) Citrix
9 17 (39.53%) Microsoft Intune
10 16 (37.21%) Windows
11 15 (34.88%) Firewall
12 14 (32.56%) Windows Server
13 13 (30.23%) LAN
13 13 (30.23%) DNS
13 13 (30.23%) SAN
13 13 (30.23%) HP
13 13 (30.23%) Hyper-V
13 13 (30.23%) Veeam
14 12 (27.91%) PowerShell
14 12 (27.91%) SCCM
15 11 (25.58%) Sophos
16 10 (23.26%) Root Cause Analysis
16 10 (23.26%) SD-WAN
16 10 (23.26%) Social Skills
17 9 (20.93%) Systems Engineering
17 9 (20.93%) WLAN
17 9 (20.93%) SharePoint
18 8 (18.60%) Change Management
19 7 (16.28%) Power Platform

3rd Line Infrastructure Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (20.93%) SharePoint
2 6 (13.95%) Microsoft Exchange
3 2 (4.65%) Exchange Server 2010
3 2 (4.65%) IIS
Applications
1 3 (6.98%) Microsoft Office
Cloud Services
1 30 (69.77%) Azure
2 28 (65.12%) Microsoft 365
3 7 (16.28%) IaaS
3 7 (16.28%) PaaS
3 7 (16.28%) Power Platform
3 7 (16.28%) SaaS
4 4 (9.30%) Nutanix
5 3 (6.98%) AWS
5 3 (6.98%) Azure Sentinel
5 3 (6.98%) Entra ID
6 2 (4.65%) Amazon S3
6 2 (4.65%) Mimecast
6 2 (4.65%) OpenDNS
7 1 (2.33%) GCP
7 1 (2.33%) Google Workspace
Communications & Networking
1 23 (53.49%) WAN
2 15 (34.88%) Firewall
3 13 (30.23%) DNS
3 13 (30.23%) LAN
3 13 (30.23%) SAN
4 10 (23.26%) SD-WAN
5 9 (20.93%) WLAN
6 6 (13.95%) DHCP
7 4 (9.30%) Wi-Fi
8 2 (4.65%) EIGRP
8 2 (4.65%) HSRP
8 2 (4.65%) IPsec
8 2 (4.65%) iSCSI
8 2 (4.65%) OSPF
8 2 (4.65%) RIP
8 2 (4.65%) TCP/IP
8 2 (4.65%) VLAN
8 2 (4.65%) VPN
8 2 (4.65%) VRRP
8 2 (4.65%) X.509
Database & Business Intelligence
1 4 (9.30%) Amazon RDS
2 1 (2.33%) SQL Server
General
1 10 (23.26%) Social Skills
2 5 (11.63%) Finance
3 3 (6.98%) Banking
4 2 (4.65%) Law
4 2 (4.65%) Legal
4 2 (4.65%) Pharmaceutical
5 1 (2.33%) Analytical Skills
Libraries, Frameworks & Software Standards
1 2 (4.65%) LAMP
1 2 (4.65%) V-Ray
2 1 (2.33%) SAML
Miscellaneous
1 3 (6.98%) Video Conferencing
2 2 (4.65%) Clustering
2 2 (4.65%) Hybrid Cloud
2 2 (4.65%) PKI
3 1 (2.33%) Data Centre
3 1 (2.33%) Driving Licence
3 1 (2.33%) Management Information System
3 1 (2.33%) Replication
3 1 (2.33%) Self-Motivation
Operating Systems
1 16 (37.21%) Windows
2 14 (32.56%) Windows Server
3 7 (16.28%) Linux
4 5 (11.63%) Windows 10
5 4 (9.30%) Windows Server 2016
6 3 (6.98%) Windows Server 2019
Processes & Methodologies
1 31 (72.09%) Infrastructure Engineering
2 10 (23.26%) Root Cause Analysis
3 9 (20.93%) Systems Engineering
4 8 (18.60%) Change Management
5 7 (16.28%) Change Advisory Board
5 7 (16.28%) Incident Management
5 7 (16.28%) People Management
5 7 (16.28%) Performance Management
5 7 (16.28%) Release Management
5 7 (16.28%) Service Management
6 3 (6.98%) Cybersecurity
6 3 (6.98%) SIEM
7 2 (4.65%) Biotechnology
7 2 (4.65%) Mentoring
7 2 (4.65%) Migration
7 2 (4.65%) Server Building
7 2 (4.65%) Server Management
7 2 (4.65%) Server Migrations
7 2 (4.65%) Software Deployment
7 2 (4.65%) Storage Management
Programming Languages
1 12 (27.91%) PowerShell
2 3 (6.98%) SQL
Qualifications
1 7 (16.28%) SC Cleared
1 7 (16.28%) Security Cleared
2 3 (6.98%) Degree
Quality Assurance & Compliance
1 1 (2.33%) GDPR
1 1 (2.33%) SLA
System Software
1 21 (48.84%) VMware Infrastructure
2 19 (44.19%) Active Directory
3 13 (30.23%) Hyper-V
4 7 (16.28%) Firmware
5 3 (6.98%) Terminal Services
5 3 (6.98%) VMware ESXi
5 3 (6.98%) XenApp
5 3 (6.98%) XenDesktop
6 2 (4.65%) Citrix Hypervisor
6 2 (4.65%) Docker
6 2 (4.65%) pfSense
6 2 (4.65%) Virtual Desktop
6 2 (4.65%) Virtual Servers
7 1 (2.33%) VMware Server
Systems Management
1 17 (39.53%) Microsoft Intune
2 12 (27.91%) SCCM
3 7 (16.28%) NetBackup
3 7 (16.28%) SCOM
4 3 (6.98%) ZENworks
5 2 (4.65%) Backup Exec
6 1 (2.33%) Active Directory Federation Services
6 1 (2.33%) Ansible
6 1 (2.33%) WSUS
Vendors
1 30 (69.77%) Microsoft
2 22 (51.16%) VMware
3 18 (41.86%) Citrix
4 13 (30.23%) HP
4 13 (30.23%) Veeam
5 11 (25.58%) Sophos
6 7 (16.28%) McAfee
7 4 (9.30%) Aruba
7 4 (9.30%) Cisco
8 2 (4.65%) Acronis
8 2 (4.65%) Datto
8 2 (4.65%) Dell
8 2 (4.65%) SonicWALL
8 2 (4.65%) Veritas
9 1 (2.33%) 3PAR
9 1 (2.33%) Nimble Storage
9 1 (2.33%) SolarWinds