3rd Line Infrastructure Support Jobs

Third Line Infrastructure Support
UK

The median Third Line Infrastructure Support salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 697 1046 1005
Rank change year-on-year +349 -41 -278
Permanent jobs requiring a 3rd Line Infrastructure Support 32 32 65
As % of all permanent jobs advertised in the UK 0.061% 0.026% 0.051%
As % of the Job Titles category 0.064% 0.027% 0.053%
Number of salaries quoted 25 30 64
10th Percentile £34,550 £35,675 £37,617
25th Percentile £36,750 £40,500 £38,500
Median annual salary (50th Percentile) £40,000 £42,000 £42,500
Median % change year-on-year -4.76% -1.18% +6.25%
75th Percentile £43,750 £51,625 £47,500
90th Percentile £56,250 £57,500 £50,000
UK excluding London median annual salary £39,000 £41,250 £42,500
% change year-on-year -5.45% -2.94% +13.33%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

3rd Line Infrastructure Support
Job Vacancy Trend

Job postings that featured 3rd Line Infrastructure Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Infrastructure Support.

Salary trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Infrastructure Support over the 6 months to 9 December 2023.

Salary histogram for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Infrastructure Support within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +350 31 £39,500 -5.95% 1
UK excluding London +245 27 £39,000 -5.45% 1
South East +176 21 £39,000 -4.88% 1
Work from Home +256 8 £39,000 -8.24%
London +261 4 £41,250 -25.00%
South West - 4 - -
North of England +135 1 £40,000 +3.90%
North West +127 1 £40,000 -13.04%
West Midlands +122 1 £38,500 -6.67%
Midlands +119 1 £38,500 -10.72%

3rd Line Infrastructure Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 3rd Line Infrastructure Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Infrastructure Support in the job title.

1 30 (93.75%) Infrastructure Engineering
2 25 (78.13%) Active Directory
2 25 (78.13%) Microsoft
3 21 (65.63%) Windows
4 20 (62.50%) VMware
4 20 (62.50%) Azure
5 16 (50.00%) VMware Infrastructure
5 16 (50.00%) Microsoft 365
5 16 (50.00%) Firewall
6 14 (43.75%) Data Centre
7 13 (40.63%) VMware ESXi
8 12 (37.50%) Proactive Monitoring
9 11 (34.38%) Hyper-V
9 11 (34.38%) Windows Server
10 10 (31.25%) Degree
10 10 (31.25%) SAN
11 9 (28.13%) Linux
11 9 (28.13%) Security Cleared
11 9 (28.13%) Problem-Solving
12 8 (25.00%) PowerShell
12 8 (25.00%) SC Cleared
12 8 (25.00%) Windows 10
12 8 (25.00%) Root Cause Analysis
12 8 (25.00%) Microsoft Office
12 8 (25.00%) LAN
12 8 (25.00%) DNS
13 7 (21.88%) SLA
13 7 (21.88%) WAN
13 7 (21.88%) SharePoint
13 7 (21.88%) Firmware

3rd Line Infrastructure Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (21.88%) SharePoint
2 1 (3.13%) MS Exchange
Applications
1 8 (25.00%) Microsoft Office
Cloud Services
1 20 (62.50%) Azure
2 16 (50.00%) Microsoft 365
3 3 (9.38%) OCI
4 2 (6.25%) GCP
5 1 (3.13%) AWS
5 1 (3.13%) Dynamics 365
5 1 (3.13%) Entra ID
Communications & Networking
1 16 (50.00%) Firewall
2 10 (31.25%) SAN
3 8 (25.00%) DNS
3 8 (25.00%) LAN
4 7 (21.88%) Internet
4 7 (21.88%) WAN
5 5 (15.63%) DHCP
5 5 (15.63%) Wireless
6 4 (12.50%) Wi-Fi
7 3 (9.38%) VPN
7 3 (9.38%) VSAN
8 1 (3.13%) Ethernet
8 1 (3.13%) MPLS
8 1 (3.13%) NAS
Database & Business Intelligence
1 3 (9.38%) SQL Server
2 1 (3.13%) Amazon RDS
General
1 3 (9.38%) Social Skills
2 1 (3.13%) Advertising
2 1 (3.13%) Law
Miscellaneous
1 14 (43.75%) Data Centre
2 7 (21.88%) Management Information System
2 7 (21.88%) Replication
3 3 (9.38%) Mainframe
4 1 (3.13%) CMDB
4 1 (3.13%) Enterprise Storage
4 1 (3.13%) Self-Motivation
Operating Systems
1 21 (65.63%) Windows
2 11 (34.38%) Windows Server
3 9 (28.13%) Linux
4 8 (25.00%) Windows 10
5 6 (18.75%) Windows 8
5 6 (18.75%) Windows Server 2019
6 4 (12.50%) Windows Server 2016
7 3 (9.38%) CentOS
7 3 (9.38%) Data ONTAP
7 3 (9.38%) Red Hat Enterprise Linux
7 3 (9.38%) Windows Server 2012
7 3 (9.38%) Windows XP
Processes & Methodologies
1 30 (93.75%) Infrastructure Engineering
2 12 (37.50%) Proactive Monitoring
3 9 (28.13%) Problem-Solving
4 8 (25.00%) Root Cause Analysis
5 7 (21.88%) Data Protection
5 7 (21.88%) Mobile Device Management
6 6 (18.75%) Business Continuity
6 6 (18.75%) Data Security
7 5 (15.63%) Mentoring
8 4 (12.50%) ITIL
9 3 (9.38%) Biotechnology
9 3 (9.38%) Converged Infrastructure
9 3 (9.38%) Disaster Recovery
9 3 (9.38%) Informatics
9 3 (9.38%) Performance Monitoring
9 3 (9.38%) Performance Tuning
9 3 (9.38%) Problem Management
9 3 (9.38%) Project Management
9 3 (9.38%) Server Management
9 3 (9.38%) Statistics
Programming Languages
1 8 (25.00%) PowerShell
2 1 (3.13%) SQL
Qualifications
1 10 (31.25%) Degree
2 9 (28.13%) Security Cleared
3 8 (25.00%) SC Cleared
4 5 (15.63%) DV Cleared
5 3 (9.38%) CCNA
5 3 (9.38%) CCNP
5 3 (9.38%) Cisco Certification
Quality Assurance & Compliance
1 7 (21.88%) SLA
2 1 (3.13%) GDPR
2 1 (3.13%) ISO/IEC 27001
2 1 (3.13%) QA
System Software
1 25 (78.13%) Active Directory
2 16 (50.00%) VMware Infrastructure
3 13 (40.63%) VMware ESXi
4 11 (34.38%) Hyper-V
5 7 (21.88%) Firmware
5 7 (21.88%) Virtual Desktop
6 1 (3.13%) Terminal Services
6 1 (3.13%) VMware Server
Systems Management
1 6 (18.75%) vCenter Server
2 5 (15.63%) SCCM
2 5 (15.63%) SCOM
3 4 (12.50%) WSUS
4 3 (9.38%) EMC NetWorker
4 3 (9.38%) McAfee ePO
4 3 (9.38%) NetBackup
4 3 (9.38%) Single Sign-On
4 3 (9.38%) vRealize
5 2 (6.25%) Microsoft Intune
5 2 (6.25%) SCSM
6 1 (3.13%) Active Directory Federation Services
6 1 (3.13%) Ansible
Vendors
1 25 (78.13%) Microsoft
2 20 (62.50%) VMware
3 4 (12.50%) 3PAR
3 4 (12.50%) Veeam
4 3 (9.38%) Cisco
4 3 (9.38%) Citrix
4 3 (9.38%) Dell
4 3 (9.38%) EMC
4 3 (9.38%) Extreme Networks
4 3 (9.38%) HP
4 3 (9.38%) Juniper
4 3 (9.38%) McAfee
4 3 (9.38%) NetApp
4 3 (9.38%) Oracle
4 3 (9.38%) Palo Alto
4 3 (9.38%) Red Hat
4 3 (9.38%) Symantec
5 1 (3.13%) Google
5 1 (3.13%) Nimble Storage
5 1 (3.13%) SolarWinds