Period
to 30 July 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 30 July 2021 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
30 Jul 2021
Same period 2020 Same period 2019
Rank 189 166 136
Rank change year-on-year -23 -30 +6
Permanent jobs citing Service Management 2,159 1,458 3,758
As % of all permanent jobs advertised in the UK 1.90% 2.13% 2.61%
As % of the Processes & Methodologies category 2.03% 2.29% 2.82%
Number of salaries quoted 1,513 1,115 2,795
10th Percentile £29,208 £30,996 £26,000
25th Percentile £39,500 £41,250 £36,250
Median annual salary (50th Percentile) £53,500 £54,000 £50,000
Median % change year-on-year -0.93% +8.00% +11.11%
75th Percentile £73,750 £70,125 £66,250
90th Percentile £85,000 £90,000 £80,000
UK excluding London median annual salary £45,500 £50,000 £46,000
% change year-on-year -9.00% +8.70% +4.55%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 106,493 63,646 133,396
As % of all permanent IT jobs advertised in the UK 93.75% 92.77% 92.67%
Number of salaries quoted 72,664 51,555 106,467
10th Percentile £32,500 £32,500 £30,000
25th Percentile £42,000 £41,250 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £73,750 £70,000
90th Percentile £92,500 £90,000 £86,250
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 30 July 2021.

Salary histogram for Service Management in the UK

Service Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 30 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 1,834 £55,000 +1.14% 375
UK excluding London -9 1,372 £45,500 -9.00% 297
London -71 606 £65,000 - 103
South East +6 405 £50,000 -16.67% 53
Work from Home -63 352 £60,000 -11.11% 53
North of England -23 284 £45,000 -5.26% 98
Midlands -56 214 £45,000 -5.26% 62
South West -30 200 £45,500 -4.21% 32
North West +5 157 £50,000 +2.56% 62
Scotland +17 145 £42,500 -8.11% 19
West Midlands -49 126 £45,000 -5.26% 37
Yorkshire -70 98 £45,000 -5.26% 26
East of England -23 94 £50,000 +17.65% 24
East Midlands -45 88 £38,375 -14.72% 25
Wales +5 62 £35,000 -11.39% 7
North East -7 29 £50,000 +17.65% 10
Channel Islands - 3 - -
Northern Ireland -37 2 £69,750 +46.84% 2

For the 6 months to 30 July 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 1,141 (52.85%) ITIL
2 683 (31.64%) Social Skills
3 669 (30.99%) ITSM
4 576 (26.68%) Microsoft
5 507 (23.48%) Agile Software Development
6 469 (21.72%) Service Delivery
7 467 (21.63%) Finance
8 459 (21.26%) Azure
9 424 (19.64%) Windows
10 355 (16.44%) SLA
11 329 (15.24%) ServiceNow
12 320 (14.82%) Microsoft 365
13 312 (14.45%) Problem-Solving
14 308 (14.27%) DevOps
15 291 (13.48%) Active Directory
15 291 (13.48%) AWS
16 290 (13.43%) Change Management
17 271 (12.55%) Continuous Improvement
18 265 (12.27%) Incident Management
19 261 (12.09%) VMware
20 240 (11.12%) Project Management
21 238 (11.02%) Linux
22 228 (10.56%) Firewall
23 220 (10.19%) Stakeholder Management
24 214 (9.91%) Project Delivery
25 207 (9.59%) Analytical Skills
26 203 (9.40%) Scrum
27 199 (9.22%) VMware Infrastructure
28 191 (8.85%) Problem Management
29 181 (8.38%) Windows Server

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (5.23%) Confluence
2 107 (4.96%) SharePoint
3 35 (1.62%) MS Exchange
4 23 (1.07%) CMS
5 21 (0.97%) Tomcat
6 18 (0.83%) Apache
7 17 (0.79%) Skype for Business
8 16 (0.74%) Elasticsearch
9 14 (0.65%) Apache Spark
10 12 (0.56%) IIS
11 7 (0.32%) BizTalk Server
11 7 (0.32%) Oracle SOA Suite
12 5 (0.23%) Exchange Server 2010
12 5 (0.23%) JCAPS
13 4 (0.19%) Exchange Server 2007
13 4 (0.19%) Exchange Server 2013
13 4 (0.19%) Moodle
13 4 (0.19%) Sitecore CMS
14 3 (0.14%) Apache Airflow
14 3 (0.14%) Luigi
Applications
1 133 (6.16%) Microsoft Office
2 55 (2.55%) Microsoft Excel
3 21 (0.97%) Microsoft PowerPoint
4 11 (0.51%) Microsoft Project
5 10 (0.46%) Chatbot
6 8 (0.37%) Spreadsheet
7 7 (0.32%) Siemens NX
8 5 (0.23%) MS Visio
9 1 (0.046%) Acrobat
9 1 (0.046%) InfoPath
Business Applications
1 79 (3.66%) Remedy ITSM
2 21 (0.97%) SAP S/4HANA
3 14 (0.65%) Dynamics CRM
4 9 (0.42%) SAP SM
5 8 (0.37%) Salesforce.com CRM
6 7 (0.32%) Teamcenter
7 6 (0.28%) Dynamics NAV
8 4 (0.19%) Maximo
8 4 (0.19%) SAP CRM
8 4 (0.19%) SAP SD
9 3 (0.14%) Dynamics AX
9 3 (0.14%) Elite 3E
9 3 (0.14%) Exchequer
9 3 (0.14%) Magento
9 3 (0.14%) SAP BPC
9 3 (0.14%) SAP Oil and Gas
9 3 (0.14%) Veritas eDiscovery
9 3 (0.14%) Visualfiles
10 2 (0.093%) SAP FSCM
10 2 (0.093%) SAP MDG
Cloud Services
1 459 (21.26%) Azure
2 320 (14.82%) Microsoft 365
3 291 (13.48%) AWS
4 134 (6.21%) SaaS
5 81 (3.75%) IaaS
6 78 (3.61%) Azure Active Directory
7 77 (3.57%) GCP
7 77 (3.57%) PaaS
8 73 (3.38%) Power Platform
9 36 (1.67%) Cloud Computing
10 22 (1.02%) OneDrive
11 19 (0.88%) Dynamics 365
12 14 (0.65%) PowerApps
12 14 (0.65%) Serverless
13 13 (0.60%) Amazon SQS
13 13 (0.60%) Google Workspace
14 12 (0.56%) OpenShift
15 11 (0.51%) Amazon S3
16 9 (0.42%) Amazon EC2
16 9 (0.42%) Yammer
Communications & Networking
1 228 (10.56%) Firewall
2 163 (7.55%) VPN
3 87 (4.03%) VLAN
4 84 (3.89%) DNS
5 77 (3.57%) IPv4
6 74 (3.43%) LAN
7 71 (3.29%) DHCP
7 71 (3.29%) OSPF
8 66 (3.06%) WAN
9 62 (2.87%) Wireless
10 56 (2.59%) TCP/IP
11 49 (2.27%) Network Security
12 44 (2.04%) Internet
13 36 (1.67%) Wi-Fi
14 32 (1.48%) Skype
15 31 (1.44%) SSL
16 28 (1.30%) Cisco IOS
17 21 (0.97%) NetScaler
18 19 (0.88%) HTTP
18 19 (0.88%) Remote Desktop
Database & Business Intelligence
1 81 (3.75%) SQL Server
2 58 (2.69%) Relational Database
3 54 (2.50%) Power BI
4 46 (2.13%) MySQL
5 41 (1.90%) Data Warehouse
6 27 (1.25%) Big Data
7 24 (1.11%) Amazon RDS
8 21 (0.97%) PostgreSQL
9 19 (0.88%) NoSQL
10 18 (0.83%) SQL Server Integration Services
11 17 (0.79%) SQL Server Reporting Services
12 15 (0.69%) Oracle Database
13 14 (0.65%) Amazon Aurora
13 14 (0.65%) Hadoop
13 14 (0.65%) SQL Server Analysis Services
13 14 (0.65%) Star Schema
14 7 (0.32%) GIS
14 7 (0.32%) Tableau
15 6 (0.28%) Amazon Redshift
15 6 (0.28%) Data Lake
Development Applications
1 166 (7.69%) JIRA
2 100 (4.63%) Git (software)
3 69 (3.20%) Subversion
4 42 (1.95%) Jenkins
5 12 (0.56%) Cucumber
5 12 (0.56%) GitLab
5 12 (0.56%) TeamCity
6 11 (0.51%) Maven
7 9 (0.42%) Atlassian Bamboo
8 8 (0.37%) MSBuild
9 7 (0.32%) Selenium
10 6 (0.28%) Snyk
11 5 (0.23%) Rational Rhapsody
12 4 (0.19%) Eclipse
12 4 (0.19%) MSI
13 3 (0.14%) Bitbucket
13 3 (0.14%) Bugzilla
13 3 (0.14%) Octopus Deploy
14 2 (0.093%) CircleCI
14 2 (0.093%) NeoLoad
General
1 683 (31.64%) Social Skills
2 467 (21.63%) Finance
3 207 (9.59%) Analytical Skills
4 146 (6.76%) Public Sector
5 115 (5.33%) Law
6 110 (5.09%) Presentation Skills
7 105 (4.86%) Legal
8 84 (3.89%) Telecoms
9 81 (3.75%) Marketing
10 80 (3.71%) Influencing Skills
11 78 (3.61%) Banking
12 68 (3.15%) Organisational Skills
13 58 (2.69%) Retail
14 37 (1.71%) Inclusion and Diversity
15 36 (1.67%) Manufacturing
16 34 (1.57%) Games
17 32 (1.48%) Documentation Skills
18 27 (1.25%) Advertising
19 24 (1.11%) Back Office
20 23 (1.07%) Front Office
Job Titles
1 320 (14.82%) Analyst
2 285 (13.20%) Service Manager
3 162 (7.50%) IT Manager
4 159 (7.36%) Architect
5 149 (6.90%) Delivery Manager
6 132 (6.11%) Service Delivery Manager
7 129 (5.97%) Consultant
8 127 (5.88%) Team Leader
9 96 (4.45%) Service Analyst
10 86 (3.98%) IT Services Manager
11 80 (3.71%) Infrastructure Engineer
12 71 (3.29%) Solutions Architect
13 70 (3.24%) Support Analyst
14 67 (3.10%) Service Desk Analyst
15 66 (3.06%) Support Engineer
16 65 (3.01%) Project Manager
17 64 (2.96%) Developer
18 60 (2.78%) IT Analyst
19 56 (2.59%) 2nd Line Support
20 55 (2.55%) Business Analyst
Libraries, Frameworks & Software Standards
1 144 (6.67%) Web Services
2 58 (2.69%) SOAP
3 47 (2.18%) XML
4 46 (2.13%) HTML
5 41 (1.90%) REST
6 37 (1.71%) CSS
7 32 (1.48%) .NET
7 32 (1.48%) JMS
8 29 (1.34%) LDAP
9 23 (1.07%) Node.js
10 22 (1.02%) Ajax
11 20 (0.93%) RabbitMQ
12 17 (0.79%) Elastic Stack
12 17 (0.79%) RESTful
13 16 (0.74%) Kafka
14 13 (0.60%) JSON
14 13 (0.60%) Spring
15 12 (0.56%) WML
16 11 (0.51%) AngularJS
17 10 (0.46%) React
Miscellaneous
1 158 (7.32%) Management Information System
2 113 (5.23%) Public Cloud
3 103 (4.77%) Self-Motivation
4 90 (4.17%) Data Centre
5 59 (2.73%) CMDB
6 57 (2.64%) User Experience
7 52 (2.41%) Hybrid Cloud
8 37 (1.71%) Enterprise Software
9 31 (1.44%) Driving Licence
10 30 (1.39%) iPhone
11 29 (1.34%) Private Cloud
11 29 (1.34%) Virtual Team
12 23 (1.07%) NHS
13 21 (0.97%) Data Structures
13 21 (0.97%) iPad
13 21 (0.97%) Mobile App
14 20 (0.93%) Cloud Native
15 18 (0.83%) Data Protection Act
16 17 (0.79%) EPoS
16 17 (0.79%) Video Conferencing
Operating Systems
1 424 (19.64%) Windows
2 238 (11.02%) Linux
3 181 (8.38%) Windows Server
4 140 (6.48%) Windows 10
5 71 (3.29%) Unix
6 61 (2.83%) Windows Server 2016
7 60 (2.78%) CentOS
8 54 (2.50%) Android
9 51 (2.36%) Ubuntu
10 27 (1.25%) Windows 7
11 26 (1.20%) Windows Server 2012
12 21 (0.97%) Mac OS X
13 19 (0.88%) Apple iOS
13 19 (0.88%) Windows Server 2008
14 17 (0.79%) Red Hat Enterprise Linux
15 15 (0.69%) Windows Server 2019
16 12 (0.56%) Mac OS
17 11 (0.51%) Data ONTAP
18 8 (0.37%) Windows 8
19 7 (0.32%) SUSE
Processes & Methodologies
1 1,141 (52.85%) ITIL
2 669 (30.99%) ITSM
3 507 (23.48%) Agile Software Development
4 469 (21.72%) Service Delivery
5 312 (14.45%) Problem-Solving
6 308 (14.27%) DevOps
7 290 (13.43%) Change Management
8 271 (12.55%) Continuous Improvement
9 265 (12.27%) Incident Management
10 240 (11.12%) Project Management
11 220 (10.19%) Stakeholder Management
12 214 (9.91%) Project Delivery
13 203 (9.40%) Scrum
14 191 (8.85%) Problem Management
15 158 (7.32%) Configuration Management
16 141 (6.53%) Line Management
17 139 (6.44%) SDLC
18 133 (6.16%) Mentoring
19 121 (5.60%) Presales
20 120 (5.56%) Infrastructure as Code
Programming Languages
1 178 (8.24%) SQL
2 169 (7.83%) PowerShell
3 120 (5.56%) Python
4 95 (4.40%) Bash Shell
5 64 (2.96%) Java
6 60 (2.78%) JavaScript
7 25 (1.16%) C#
8 24 (1.11%) C
9 20 (0.93%) C++
10 18 (0.83%) Perl
11 14 (0.65%) Data Analysis Expressions (DAX)
11 14 (0.65%) TypeScript
12 10 (0.46%) PL/SQL
12 10 (0.46%) VB
13 7 (0.32%) Ada
13 7 (0.32%) Scala
14 5 (0.23%) Apex Code
14 5 (0.23%) REXX
14 5 (0.23%) Shell Script
15 4 (0.19%) T-SQL
Qualifications
1 173 (8.01%) ITIL Certification
2 163 (7.55%) Degree
3 152 (7.04%) Security Cleared
4 123 (5.70%) SC Cleared
5 84 (3.89%) Microsoft Certification
6 64 (2.96%) ITIL Foundation Certificate
7 40 (1.85%) RHCE
8 38 (1.76%) MCSE
9 28 (1.30%) GIAC
10 27 (1.25%) Cisco Certification
11 21 (0.97%) PRINCE2 Practitioner
12 20 (0.93%) MCSA
13 16 (0.74%) Computer Science Degree
14 15 (0.69%) AWS Certification
15 12 (0.56%) CCNA
15 12 (0.56%) CCNP
15 12 (0.56%) CISSP
15 12 (0.56%) IIBA
15 12 (0.56%) PMI Certification
15 12 (0.56%) PMP
Quality Assurance & Compliance
1 355 (16.44%) SLA
2 106 (4.91%) ISO/IEC 27001
3 74 (3.43%) GDPR
4 56 (2.59%) QA
5 51 (2.36%) ISO/IEC 20000
6 48 (2.22%) PMO
7 32 (1.48%) ISO 9001
8 29 (1.34%) COBIT
9 26 (1.20%) Cyber Essentials
10 24 (1.11%) BS25999
11 23 (1.07%) PCI DSS
12 21 (0.97%) NIST
13 19 (0.88%) GRC
14 18 (0.83%) Accessibility
14 18 (0.83%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 16 (0.74%) Data Quality
16 7 (0.32%) Good Clinical Practice
17 6 (0.28%) ISO 22301
18 5 (0.23%) PMBOK
18 5 (0.23%) SOC 2
System Software
1 291 (13.48%) Active Directory
2 199 (9.22%) VMware Infrastructure
3 110 (5.09%) Docker
4 85 (3.94%) VMware ESXi
5 69 (3.20%) Hyper-V
6 33 (1.53%) Virtual Machines
6 33 (1.53%) vSphere
7 26 (1.20%) RHEV
8 23 (1.07%) XenApp
9 16 (0.74%) Virtual Desktop
10 15 (0.69%) BitLocker
10 15 (0.69%) Virtual Servers
11 12 (0.56%) XenDesktop
12 11 (0.51%) NFS
13 10 (0.46%) Firmware
14 9 (0.42%) LXC
14 9 (0.42%) Terminal Services
14 9 (0.42%) Veritas Cluster Server
15 7 (0.32%) Microsoft Virtual Server
15 7 (0.32%) VMware NSX
Systems Management
1 132 (6.11%) Ansible
2 104 (4.82%) Puppet
3 95 (4.40%) SCCM
4 71 (3.29%) Terraform
5 55 (2.55%) Microsoft Intune
6 45 (2.08%) Kubernetes
7 19 (0.88%) HP UCMDB
7 19 (0.88%) SCOM
8 18 (0.83%) Single Sign-On
8 18 (0.83%) WSUS
9 17 (0.79%) Nagios
10 15 (0.69%) vCenter Server
11 12 (0.56%) Jamf Pro
12 11 (0.51%) OpenView
13 10 (0.46%) OVSD
14 9 (0.42%) FortiGate
14 9 (0.42%) Grafana
15 8 (0.37%) Prometheus
15 8 (0.37%) vRealize
16 7 (0.32%) PaperCut
Vendors
1 576 (26.68%) Microsoft
2 329 (15.24%) ServiceNow
3 261 (12.09%) VMware
4 128 (5.93%) Oracle
5 125 (5.79%) Cisco
6 98 (4.54%) Google
7 97 (4.49%) Remedy
8 95 (4.40%) Citrix
9 89 (4.12%) SAP
10 76 (3.52%) HP
11 65 (3.01%) Red Hat
12 64 (2.96%) BMC
13 54 (2.50%) Salesforce.com
14 42 (1.95%) Apple
15 39 (1.81%) Meraki
16 38 (1.76%) F5
17 36 (1.67%) IBM
18 33 (1.53%) CheckPoint
19 28 (1.30%) Dell
20 23 (1.07%) Avaya