Period
to 17 January 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 January 2019 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 134 145 125
Rank change year-on-year +11 -20 +12
Permanent jobs citing Service Management 3,748 4,114 4,618
As % of all permanent IT jobs advertised in the UK 2.48% 2.38% 2.60%
As % of the Processes & Methodologies category 2.70% 2.59% 2.84%
Number of salaries quoted 2,608 2,943 3,459
UK median annual salary £47,500 £48,000 £45,000
Median salary % change year-on-year -1.04% +6.67% -2.17%
10th Percentile £25,750 £25,750 £26,000
90th Percentile £77,500 £76,700 £75,000
UK excluding London median annual salary £45,000 £43,500 £45,000
% change year-on-year +3.45% -3.33% +5.88%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 138,598 159,025 162,437
As % of all permanent IT jobs advertised in the UK 91.69% 91.81% 91.33%
Number of salaries quoted 109,286 127,729 134,362
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £28,500 £27,651
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 6 months to 17 January 2019.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 3,533 £47,500 -5.00% 371
UK excluding London +30 2,452 £45,000 +3.45% 285
London -18 1,182 £58,000 +0.87% 97
South East +63 700 £45,000 - 75
North of England +28 699 £43,653 +2.71% 85
Midlands +44 500 £42,500 -5.56% 55
West Midlands +30 352 £42,500 -5.56% 41
North West +9 326 £50,375 +11.94% 40
Yorkshire +49 307 £37,750 +3.08% 40
South West -41 250 £45,000 - 27
East of England +19 185 £48,750 +29.31% 33
East Midlands +43 145 £41,250 -2.94% 14
Scotland -15 90 £42,500 +1.19% 9
North East +10 65 £40,000 -8.05% 5
Wales -54 35 £41,750 +4.38% 3
Northern Ireland -7 8 £45,000 +20.00%
Channel Islands - 2 - -

For the 6 months to 17 January 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 2,388 (63.71%) ITIL
2 1,148 (30.63%) ITSM
3 972 (25.93%) Microsoft
4 943 (25.16%) Windows
5 870 (23.21%) Service Delivery
6 722 (19.26%) Finance
7 681 (18.17%) Agile Software Development
8 656 (17.50%) Incident Management
9 614 (16.38%) Active Directory
10 607 (16.20%) Problem-Solving
11 590 (15.74%) Project Management
12 559 (14.91%) SLA
13 522 (13.93%) Problem Management
14 490 (13.07%) Analytical Skills
15 479 (12.78%) ITIL V3
16 477 (12.73%) VMware
17 451 (12.03%) Change Management
18 425 (11.34%) Data Centre
19 419 (11.18%) ServiceNow
19 419 (11.18%) Linux
20 413 (11.02%) Microsoft Azure
21 395 (10.54%) Windows Server
22 388 (10.35%) Degree
23 372 (9.93%) Stakeholder Management
24 365 (9.74%) VMware Infrastructure
25 343 (9.15%) Management Information System
26 335 (8.94%) SQL
27 334 (8.91%) Microsoft Office
28 333 (8.88%) Office 365
29 332 (8.86%) Cisco

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 158 (4.22%) SharePoint
2 146 (3.90%) MS Exchange
3 110 (2.93%) IIS
4 69 (1.84%) Exchange Server 2010
4 69 (1.84%) Skype for Business
5 53 (1.41%) Exchange Server 2013
6 47 (1.25%) Confluence
7 39 (1.04%) BizTalk Server
7 39 (1.04%) Tomcat
8 35 (0.93%) CMS
9 26 (0.69%) Apache
10 24 (0.64%) WebLogic
11 23 (0.61%) Exchange Server 2007
12 22 (0.59%) MQSeries
13 21 (0.56%) JBoss
14 18 (0.48%) SharePoint 2013
15 16 (0.43%) IBM Notes
16 15 (0.40%) OpenStack
17 12 (0.32%) Apache Spark
18 11 (0.29%) Oracle Coherence
Applications
1 334 (8.91%) Microsoft Office
2 172 (4.59%) Microsoft Excel
3 79 (2.11%) Microsoft PowerPoint
4 48 (1.28%) MS Visio
5 46 (1.23%) Microsoft Project
6 32 (0.85%) Spreadsheet
7 4 (0.11%) Adobe Premiere
7 4 (0.11%) SPSS
8 3 (0.080%) Acrobat
8 3 (0.080%) AutoCAD
9 1 (0.027%) Autodesk Inventor
Business Applications
1 87 (2.32%) Remedy ITSM
2 35 (0.93%) Dynamics CRM
3 16 (0.43%) Dynamics AX
4 14 (0.37%) Oracle Applications
5 10 (0.27%) Salesforce.com CRM
6 9 (0.24%) Dynamics NAV
7 8 (0.21%) Oracle EBS
8 7 (0.19%) SAP ERP
9 6 (0.16%) Workfront
10 5 (0.13%) Oracle Receivables
10 5 (0.13%) Orchard Housing
11 4 (0.11%) assyst
11 4 (0.11%) NetSuite
11 4 (0.11%) Oracle Cash Management
11 4 (0.11%) Oracle ERP
11 4 (0.11%) SAP CO
11 4 (0.11%) SAP FI
11 4 (0.11%) SAP FI/CO
12 3 (0.080%) SAP SM
12 3 (0.080%) Visualfiles
Cloud Services
1 413 (11.02%) Microsoft Azure
2 333 (8.88%) Office 365
3 245 (6.54%) Amazon AWS
4 130 (3.47%) SaaS
5 123 (3.28%) IaaS
6 89 (2.37%) PaaS
7 72 (1.92%) Cloud Computing
8 56 (1.49%) Azure Active Directory
9 39 (1.04%) Amazon EC2
9 39 (1.04%) Amazon S3
10 35 (0.93%) Virtual Private Cloud
11 34 (0.91%) AWS CloudFormation
12 31 (0.83%) Amazon CloudWatch
13 26 (0.69%) Dynamics 365
13 26 (0.69%) Google Cloud Platform
14 23 (0.61%) GitHub
15 18 (0.48%) Mimecast
15 18 (0.48%) Salesforce Sales Cloud
16 14 (0.37%) Salesforce Service Cloud
17 12 (0.32%) Slack
Communications & Networking
1 320 (8.54%) Firewall
2 239 (6.38%) WAN
3 228 (6.08%) LAN
4 141 (3.76%) DNS
5 140 (3.74%) VPN
6 121 (3.23%) SAN
7 115 (3.07%) Network Security
8 104 (2.77%) TCP/IP
9 99 (2.64%) Internet
10 91 (2.43%) DHCP
11 81 (2.16%) VLAN
12 78 (2.08%) Wireless
13 75 (2.00%) VoIP
14 67 (1.79%) Skype
15 57 (1.52%) Cisco Nexus
16 55 (1.47%) Cisco IOS
17 54 (1.44%) BGP
18 49 (1.31%) Wi-Fi
19 44 (1.17%) MPLS
20 38 (1.01%) Cisco ASA
Database & Business Intelligence
1 314 (8.38%) SQL Server
2 58 (1.55%) Oracle Database
3 56 (1.49%) Relational Database
4 53 (1.41%) Amazon RDS
5 47 (1.25%) MySQL
6 45 (1.20%) SQL Server 2008
7 38 (1.01%) Azure SQL Database
8 35 (0.93%) Data Warehouse
9 32 (0.85%) SQL Server Integration Services
10 31 (0.83%) Big Data
11 28 (0.75%) Amazon DynamoDB
11 28 (0.75%) Power BI
12 27 (0.72%) Oracle Database 11g
13 26 (0.69%) PostgreSQL
14 25 (0.67%) SQL Server Reporting Services
15 24 (0.64%) Hadoop
16 21 (0.56%) Oracle Database 12c
17 19 (0.51%) NoSQL
18 15 (0.40%) BusinessObjects
19 14 (0.37%) MongoDB
Development Applications
1 67 (1.79%) JIRA
2 43 (1.15%) Visual Studio
3 33 (0.88%) Jenkins
4 29 (0.77%) MSI
5 27 (0.72%) VSS/SourceSafe
6 22 (0.59%) Git (software)
7 16 (0.43%) Team Foundation Server
8 13 (0.35%) Maven
8 13 (0.35%) Visual Studio Team System
9 11 (0.29%) Hudson
10 10 (0.27%) Atlassian Bamboo
11 9 (0.24%) GitLab
12 6 (0.16%) CF BOSH
12 6 (0.16%) IntelliJ
12 6 (0.16%) Redmine
13 5 (0.13%) Bitbucket
14 4 (0.11%) Cucumber
14 4 (0.11%) Octopus Deploy
14 4 (0.11%) Oracle APEX
14 4 (0.11%) Xcode
General
1 722 (19.26%) Finance
2 208 (5.55%) Banking
3 164 (4.38%) Retail
4 149 (3.98%) Telecoms
5 104 (2.77%) Legal
6 84 (2.24%) Law
7 82 (2.19%) Marketing
8 61 (1.63%) Billing
8 61 (1.63%) Publishing
9 59 (1.57%) Manufacturing
10 54 (1.44%) Investment Banking
11 39 (1.04%) Advertising
11 39 (1.04%) Back Office
12 26 (0.69%) Local Government
13 24 (0.64%) French Language
14 23 (0.61%) Games
15 22 (0.59%) Electronics
16 20 (0.53%) Aerospace
17 19 (0.51%) German Language
18 16 (0.43%) Financial Institution
Job Titles
1 751 (20.04%) Analyst
2 492 (13.13%) Service Manager
3 314 (8.38%) Service Analyst
4 279 (7.44%) Architect
5 278 (7.42%) IT Manager
6 240 (6.40%) Support Engineer
7 208 (5.55%) Support Analyst
8 195 (5.20%) Delivery Manager
9 192 (5.12%) Consultant
10 190 (5.07%) Infrastructure Engineer
11 179 (4.78%) Service Desk Analyst
12 168 (4.48%) IT Analyst
13 167 (4.46%) Services Delivery Manager
14 145 (3.87%) IT Services Manager
15 141 (3.76%) IT Support
16 129 (3.44%) IT Engineer
17 108 (2.88%) Applications Support
18 107 (2.85%) Developer
19 105 (2.80%) Network Engineer
20 104 (2.77%) Desktop Support
Libraries, Frameworks & Software Standards
1 177 (4.72%) Middleware
2 151 (4.03%) .NET
3 138 (3.68%) Web Services
4 120 (3.20%) HTML
5 109 (2.91%) CSS
6 103 (2.75%) XML
7 91 (2.43%) AngularJS
8 59 (1.57%) REST
9 51 (1.36%) SOAP
10 42 (1.12%) HTML5
11 28 (0.75%) Node.js
12 27 (0.72%) Oracle Fusion
13 26 (0.69%) Spring
14 22 (0.59%) .NET Framework
15 20 (0.53%) JSON
15 20 (0.53%) LDAP
16 19 (0.51%) RESTful
17 18 (0.48%) J2EE
18 17 (0.45%) RabbitMQ
18 17 (0.45%) Software Packaging
Miscellaneous
1 490 (13.07%) Analytical Skills
2 425 (11.34%) Data Centre
3 343 (9.15%) Management Information System
4 267 (7.12%) Self-Motivation
5 104 (2.77%) CMDB
6 99 (2.64%) Public Cloud
7 91 (2.43%) Private Cloud
8 87 (2.32%) User Experience
9 75 (2.00%) Virtual Team
10 66 (1.76%) Enterprise Software
10 66 (1.76%) Hybrid Cloud
11 54 (1.44%) Driving Licence
12 53 (1.41%) Clustering
12 53 (1.41%) Video Conferencing
13 51 (1.36%) NHS
14 45 (1.20%) PMI
15 40 (1.07%) Security Operations Centre
16 33 (0.88%) Replication
17 30 (0.80%) CESG
18 24 (0.64%) PKI
Operating Systems
1 943 (25.16%) Windows
2 419 (11.18%) Linux
3 395 (10.54%) Windows Server
4 213 (5.68%) Windows 7
5 203 (5.42%) Windows Server 2008
6 200 (5.34%) Windows 10
7 191 (5.10%) Unix
8 164 (4.38%) Windows Server 2012
9 93 (2.48%) Red Hat Enterprise Linux
10 53 (1.41%) Windows Server 2003
11 42 (1.12%) Apple iOS
12 35 (0.93%) Windows 8
13 32 (0.85%) Android
14 30 (0.80%) Mac OS X
15 28 (0.75%) Ubuntu
16 19 (0.51%) Windows XP
17 17 (0.45%) Solaris
18 15 (0.40%) CentOS
19 13 (0.35%) AIX
20 12 (0.32%) zOS
Processes & Methodologies
1 2,388 (63.71%) ITIL
2 1,148 (30.63%) ITSM
3 870 (23.21%) Service Delivery
4 681 (18.17%) Agile Software Development
5 656 (17.50%) Incident Management
6 607 (16.20%) Problem-Solving
7 590 (15.74%) Project Management
8 522 (13.93%) Problem Management
9 479 (12.78%) ITIL V3
10 451 (12.03%) Change Management
11 372 (9.93%) Stakeholder Management
12 316 (8.43%) Continuous Improvement
13 295 (7.87%) Mentoring
14 294 (7.84%) PRINCE2
15 279 (7.44%) Information Security
16 252 (6.72%) Coaching
17 250 (6.67%) DevOps
18 244 (6.51%) IT Strategy
19 227 (6.06%) Disaster Recovery
20 226 (6.03%) Infrastructure Engineering
Programming Languages
1 335 (8.94%) SQL
2 220 (5.87%) PowerShell
3 169 (4.51%) Java
4 164 (4.38%) JavaScript
5 110 (2.93%) Python
6 86 (2.29%) C#
7 74 (1.97%) C
8 68 (1.81%) Bash Shell
9 55 (1.47%) Shell Script
10 27 (0.72%) T-SQL
11 26 (0.69%) Apex Code
12 19 (0.51%) PL/SQL
13 18 (0.48%) Perl
14 17 (0.45%) C++
15 15 (0.40%) VBScript
16 12 (0.32%) PHP
16 12 (0.32%) Ruby
17 11 (0.29%) AWK
17 11 (0.29%) TypeScript
18 9 (0.24%) Java 8
Qualifications
1 388 (10.35%) Degree
2 314 (8.38%) ITIL Certification
3 308 (8.22%) Security Cleared
4 180 (4.80%) Microsoft Certification
5 172 (4.59%) Cisco Certification
6 165 (4.40%) SC Cleared
7 127 (3.39%) DV Cleared
8 116 (3.09%) CISSP
9 110 (2.93%) CCNA
10 90 (2.40%) Computer Science Degree
11 84 (2.24%) MCSA
12 77 (2.05%) CCNP
13 76 (2.03%) MCSE
14 70 (1.87%) PMI Certification
15 65 (1.73%) ITIL Foundation Certificate
16 51 (1.36%) ISEB
17 50 (1.33%) MCP
18 42 (1.12%) PMP
19 40 (1.07%) VMware Certified Professional (VCP)
20 36 (0.96%) CISM
Quality Assurance & Compliance
1 559 (14.91%) SLA
2 185 (4.94%) ISO/IEC 27001
3 176 (4.70%) GDPR
4 153 (4.08%) PMO
5 80 (2.13%) QA
6 67 (1.79%) ISO/IEC 20000
7 61 (1.63%) COBIT
8 37 (0.99%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 35 (0.93%) ISO 9001
10 29 (0.77%) Cyber Essentials
11 26 (0.69%) PCI DSS
12 24 (0.64%) Data Quality
13 16 (0.43%) GPG13
14 7 (0.19%) Sarbanes-Oxley
15 5 (0.13%) BS25999
15 5 (0.13%) ISO 22301
16 4 (0.11%) NIST 800
17 3 (0.080%) Cyber Essentials PLUS
17 3 (0.080%) Disclosure Scotland
17 3 (0.080%) PSD2
System Software
1 614 (16.38%) Active Directory
2 365 (9.74%) VMware Infrastructure
3 190 (5.07%) Hyper-V
4 90 (2.40%) VMware ESXi
5 72 (1.92%) Virtual Machines
6 49 (1.31%) vSphere
7 47 (1.25%) XenApp
8 42 (1.12%) Microsoft App-V
9 36 (0.96%) Docker
10 32 (0.85%) XenDesktop
11 23 (0.61%) VMware NSX
12 22 (0.59%) Firmware
12 22 (0.59%) Virtual Desktop
12 22 (0.59%) Virtual Servers
13 20 (0.53%) BitLocker
14 17 (0.45%) NFS
15 16 (0.43%) Xen
16 12 (0.32%) Samba
17 11 (0.29%) Terminal Server
18 9 (0.24%) VirtualBox
Systems Management
1 213 (5.68%) SCCM
2 119 (3.18%) Puppet
3 86 (2.29%) Ansible
4 78 (2.08%) SCOM
5 65 (1.73%) Nagios
6 51 (1.36%) Opscode Chef
7 46 (1.23%) vCenter Server
8 39 (1.04%) Kubernetes
8 39 (1.04%) Terraform
9 38 (1.01%) WSUS
10 34 (0.91%) Microsoft Intune
10 34 (0.91%) Oracle Enterprise Manager
11 28 (0.75%) Opsview
12 27 (0.72%) Cisco LMS
13 25 (0.67%) Backup Exec
14 21 (0.56%) AirWatch
15 19 (0.51%) Cisco CUCM
16 17 (0.45%) IBM BigFix
17 16 (0.43%) Microsoft Clustering
17 16 (0.43%) Microsoft Data Protection Manager
Vendors
1 972 (25.93%) Microsoft
2 477 (12.73%) VMware
3 419 (11.18%) ServiceNow
4 332 (8.86%) Cisco
5 267 (7.12%) Citrix
6 227 (6.06%) Oracle
7 152 (4.06%) HP
8 146 (3.90%) Remedy
9 133 (3.55%) BMC
10 104 (2.77%) Red Hat
11 93 (2.48%) IBM
12 77 (2.05%) SAP
13 63 (1.68%) NetApp
14 62 (1.65%) Salesforce.com
15 54 (1.44%) Ivanti
16 52 (1.39%) Juniper
17 51 (1.36%) CheckPoint
18 50 (1.33%) Splunk
19 48 (1.28%) Google
19 48 (1.28%) SolarWinds