Period
to 11 December 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 11 December 2019 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
11 Dec 2019
Same period 2018 Same period 2017
Rank 134 133 157
Rank change year-on-year -1 +24 -21
Permanent jobs citing Service Management 3,397 4,110 4,172
As % of all permanent IT jobs advertised in the UK 2.55% 2.57% 2.32%
As % of the Processes & Methodologies category 2.77% 2.80% 2.52%
Number of salaries quoted 2,587 2,874 2,952
UK median annual salary £50,000 £46,500 £47,500
Median salary % change year-on-year +7.53% -2.11% -
10th Percentile £26,000 £25,000 £25,500
90th Percentile £80,000 £75,000 £75,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -5.56%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 122,812 146,926 165,749
As % of all permanent IT jobs advertised in the UK 92.04% 91.99% 92.25%
Number of salaries quoted 97,323 116,436 131,690
UK median annual salary £52,500 £52,500 £50,000
Median salary % change year-on-year - +5.00% +3.09%
10th Percentile £30,000 £29,650 £28,250
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 6 months to 11 December 2019.

Salary histogram for Service Management in the UK

Service Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 11 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 3,145 £50,000 +5.26% 386
UK excluding London -3 2,252 £45,000 - 345
London -6 1,031 £60,000 +4.35% 76
North of England +5 617 £45,000 +3.09% 87
South East -21 610 £50,000 +11.11% 84
Midlands +10 436 £45,000 +5.88% 78
North West +16 329 £49,000 -2.00% 46
West Midlands -6 280 £48,300 +13.65% 55
South West -25 234 £42,500 -5.56% 40
East of England +59 202 £42,525 -22.68% 21
Yorkshire -28 202 £43,000 +21.13% 26
East Midlands +34 156 £45,000 +9.76% 23
Scotland +25 111 £47,500 +11.76% 25
North East +19 86 £40,000 -7.04% 15
Wales +7 36 £28,875 -33.62% 7
Northern Ireland +25 32 £28,000 -37.78% 3

For the 6 months to 11 December 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 2,095 (61.67%) ITIL
2 1,069 (31.47%) ITSM
3 902 (26.55%) Microsoft
4 784 (23.08%) Windows
5 783 (23.05%) Service Delivery
6 730 (21.49%) Agile Software Development
7 634 (18.66%) Finance
8 530 (15.60%) Active Directory
9 486 (14.31%) Change Management
10 461 (13.57%) Office 365
11 455 (13.39%) ServiceNow
12 438 (12.89%) Azure
13 426 (12.54%) Project Management
14 405 (11.92%) Problem-Solving
15 393 (11.57%) Incident Management
16 373 (10.98%) SLA
17 359 (10.57%) Problem Management
18 348 (10.24%) SQL
19 340 (10.01%) Microsoft Office
20 321 (9.45%) Continuous Improvement
21 320 (9.42%) Stakeholder Management
22 315 (9.27%) Degree
23 308 (9.07%) Mentoring
24 301 (8.86%) Analytical Skills
25 299 (8.80%) VMware
26 290 (8.54%) Management Information System
26 290 (8.54%) Public Sector
27 279 (8.21%) ITIL Certification
27 279 (8.21%) Cisco
28 274 (8.07%) Windows 10

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 167 (4.92%) SharePoint
2 102 (3.00%) MS Exchange
3 90 (2.65%) Skype for Business
4 54 (1.59%) Confluence
5 48 (1.41%) IIS
6 33 (0.97%) CMS
7 30 (0.88%) Exchange Server 2013
8 26 (0.77%) Tomcat
9 21 (0.62%) Exchange Server 2010
10 17 (0.50%) WebSphere
11 15 (0.44%) SharePoint 2010
11 15 (0.44%) SharePoint 2013
11 15 (0.44%) WebLogic
12 13 (0.38%) Apache
13 12 (0.35%) Exchange Server 2007
13 12 (0.35%) IBM HTTP Server
13 12 (0.35%) Oracle Coherence
13 12 (0.35%) SAS
14 10 (0.29%) PowerExchange
15 9 (0.26%) SharePoint Server
Applications
1 340 (10.01%) Microsoft Office
2 106 (3.12%) Microsoft Excel
3 61 (1.80%) Microsoft PowerPoint
4 32 (0.94%) Microsoft Project
5 18 (0.53%) MS Visio
6 7 (0.21%) Spreadsheet
7 5 (0.15%) Acrobat
8 2 (0.059%) InfoPath
8 2 (0.059%) SPSS
9 1 (0.029%) 3ds Max
9 1 (0.029%) Adobe Premiere
9 1 (0.029%) Chatbot
9 1 (0.029%) MicroStation
9 1 (0.029%) Revit
Business Applications
1 35 (1.03%) Remedy ITSM
2 22 (0.65%) assyst
3 19 (0.56%) Dynamics CRM
4 12 (0.35%) Documaker
5 10 (0.29%) Workfront
6 7 (0.21%) Sparx Enterprise Architect
7 6 (0.18%) Remedy AR System
7 6 (0.18%) SAP CO
7 6 (0.18%) SAP FI
7 6 (0.18%) SAP FI/CO
8 5 (0.15%) Salesforce.com CRM
8 5 (0.15%) SAP S/4HANA
9 4 (0.12%) Dynamics GP
9 4 (0.12%) Markit EDM
9 4 (0.12%) Oracle ERP
9 4 (0.12%) Oracle Financials
10 3 (0.088%) Maximo
10 3 (0.088%) Oracle Applications
10 3 (0.088%) Payment Gateway
10 3 (0.088%) Unit4 Business World
Cloud Services
1 461 (13.57%) Office 365
2 438 (12.89%) Azure
3 260 (7.65%) AWS
4 145 (4.27%) SaaS
5 97 (2.86%) IaaS
6 88 (2.59%) Azure Active Directory
7 86 (2.53%) PaaS
8 76 (2.24%) Cloud Computing
9 40 (1.18%) Power Platform
10 32 (0.94%) OneDrive
11 30 (0.88%) Amazon S3
12 29 (0.85%) Mimecast
13 26 (0.77%) Dynamics 365
14 25 (0.74%) Amazon CloudWatch
15 24 (0.71%) Amazon EC2
16 23 (0.68%) AWS CloudFormation
16 23 (0.68%) Virtual Private Cloud
17 21 (0.62%) Azure Data Factory
18 19 (0.56%) Amazon ECS
19 15 (0.44%) GCP
Communications & Networking
1 228 (6.71%) Firewall
2 157 (4.62%) LAN
2 157 (4.62%) WAN
3 149 (4.39%) DNS
4 139 (4.09%) Wireless
5 134 (3.94%) DHCP
6 133 (3.92%) Skype
7 117 (3.44%) TCP/IP
8 105 (3.09%) VPN
9 88 (2.59%) Internet
10 77 (2.27%) MPLS
11 76 (2.24%) Network Security
12 66 (1.94%) SAN
13 57 (1.68%) VoIP
14 33 (0.97%) SSL
15 32 (0.94%) Intranet
16 31 (0.91%) WLAN
17 30 (0.88%) HTTP
17 30 (0.88%) Unified Communications
18 27 (0.79%) Remote Desktop
Database & Business Intelligence
1 169 (4.97%) SQL Server
2 44 (1.30%) SQL Server Integration Services
3 38 (1.12%) DB2
4 37 (1.09%) Relational Database
5 36 (1.06%) SQL Server Reporting Services
6 34 (1.00%) Power BI
7 29 (0.85%) Amazon RDS
7 29 (0.85%) Azure SQL Database
8 22 (0.65%) Data Warehouse
9 21 (0.62%) Oracle Reports
10 20 (0.59%) MySQL
11 19 (0.56%) Amazon DynamoDB
11 19 (0.56%) NoSQL
11 19 (0.56%) SQL Server 2012
12 17 (0.50%) Big Data
12 17 (0.50%) SQL Server Analysis Services
13 16 (0.47%) GIS
14 15 (0.44%) Cosmos DB
14 15 (0.44%) MongoDB
14 15 (0.44%) Oracle Database
Development Applications
1 139 (4.09%) JIRA
2 33 (0.97%) Jenkins
3 24 (0.71%) Git (software)
4 12 (0.35%) Visual Studio
5 11 (0.32%) VSS/SourceSafe
6 10 (0.29%) Bitbucket
6 10 (0.29%) IBM UrbanCode
7 9 (0.26%) JMeter
7 9 (0.26%) LoadRunner
8 8 (0.24%) MSI
9 7 (0.21%) Atlassian Bamboo
9 7 (0.21%) Rational DOORS
9 7 (0.21%) Selenium
9 7 (0.21%) Team Foundation Server
10 6 (0.18%) Sonatype Nexus
10 6 (0.18%) Visual Studio Team System
10 6 (0.18%) Visual Studio Tools for Office
11 5 (0.15%) Oracle Forms
11 5 (0.15%) SonarQube
12 4 (0.12%) Octopus Deploy
General
1 634 (18.66%) Finance
2 290 (8.54%) Public Sector
3 195 (5.74%) Retail
4 135 (3.97%) Telecoms
5 106 (3.12%) Banking
6 102 (3.00%) Legal
7 57 (1.68%) Law
8 48 (1.41%) Aerospace
9 47 (1.38%) Local Government
10 46 (1.35%) Manufacturing
11 43 (1.27%) Billing
11 43 (1.27%) Marketing
12 31 (0.91%) Back Office
13 29 (0.85%) Pharmaceutical
14 19 (0.56%) Electronics
15 17 (0.50%) Military
16 16 (0.47%) Financial Institution
17 12 (0.35%) Front Office
17 12 (0.35%) Police
18 10 (0.29%) Advertising
Job Titles
1 485 (14.28%) Service Manager
2 477 (14.04%) Analyst
3 318 (9.36%) IT Manager
4 291 (8.57%) Architect
5 222 (6.54%) Delivery Manager
5 222 (6.54%) Service Analyst
6 196 (5.77%) Support Engineer
7 193 (5.68%) Service Delivery Manager
8 186 (5.48%) Consultant
9 164 (4.83%) IT Services Manager
10 158 (4.65%) Infrastructure Engineer
11 147 (4.33%) Developer
12 132 (3.89%) Service Desk Analyst
13 119 (3.50%) Support Analyst
14 106 (3.12%) IT Support
15 96 (2.83%) IT Engineer
16 90 (2.65%) IT Analyst
17 80 (2.36%) Administrator
18 75 (2.21%) Head of IT
19 74 (2.18%) Applications Support
Libraries, Frameworks & Software Standards
1 98 (2.88%) Web Services
2 90 (2.65%) .NET
3 46 (1.35%) Middleware
4 42 (1.24%) SOAP
4 42 (1.24%) XML
5 41 (1.21%) HTML
6 32 (0.94%) REST
7 29 (0.85%) AngularJS
8 28 (0.82%) CSS
9 25 (0.74%) ASP.NET
9 25 (0.74%) LDAP
10 17 (0.50%) Ajax
11 16 (0.47%) .NET Framework
11 16 (0.47%) MDX
12 14 (0.41%) Oracle Fusion
12 14 (0.41%) WebCenter
13 12 (0.35%) HTML5
13 12 (0.35%) J2EE
14 11 (0.32%) ADO
15 10 (0.29%) SAML
Miscellaneous
1 301 (8.86%) Analytical Skills
2 290 (8.54%) Management Information System
3 206 (6.06%) Data Centre
4 185 (5.45%) Self-Motivation
5 134 (3.94%) User Experience
6 75 (2.21%) CMDB
7 63 (1.85%) Public Cloud
8 60 (1.77%) Virtual Team
9 57 (1.68%) Driving Licence
10 52 (1.53%) Hybrid Cloud
11 46 (1.35%) Video Conferencing
12 39 (1.15%) Smartphone
13 37 (1.09%) Private Cloud
14 36 (1.06%) Distributed Denial-of-Service
15 34 (1.00%) CCTV
15 34 (1.00%) iPad
16 27 (0.79%) NHS
17 26 (0.77%) Enterprise Software
18 24 (0.71%) Blackberry
19 23 (0.68%) Thin Client
Operating Systems
1 784 (23.08%) Windows
2 274 (8.07%) Windows 10
3 235 (6.92%) Windows Server
4 232 (6.83%) Linux
5 135 (3.97%) Windows 7
6 95 (2.80%) Unix
7 85 (2.50%) Windows Server 2008
8 80 (2.36%) Android
8 80 (2.36%) Windows Server 2012
9 53 (1.56%) Apple iOS
10 45 (1.32%) Red Hat Enterprise Linux
11 32 (0.94%) Windows 8
12 31 (0.91%) Mac OS X
13 18 (0.53%) CentOS
14 17 (0.50%) Solaris
15 15 (0.44%) Windows Server 2003
16 13 (0.38%) HPUX
16 13 (0.38%) Ubuntu
17 12 (0.35%) Mac OS
18 9 (0.26%) zOS
Processes & Methodologies
1 2,095 (61.67%) ITIL
2 1,069 (31.47%) ITSM
3 783 (23.05%) Service Delivery
4 730 (21.49%) Agile Software Development
5 486 (14.31%) Change Management
6 426 (12.54%) Project Management
7 405 (11.92%) Problem-Solving
8 393 (11.57%) Incident Management
9 359 (10.57%) Problem Management
10 321 (9.45%) Continuous Improvement
11 320 (9.42%) Stakeholder Management
12 308 (9.07%) Mentoring
13 273 (8.04%) ITIL V3
14 260 (7.65%) Coaching
15 252 (7.42%) DevOps
16 232 (6.83%) Project Delivery
17 220 (6.48%) Information Security
18 219 (6.45%) PRINCE2
19 213 (6.27%) Infrastructure Engineering
20 204 (6.01%) Migration
Programming Languages
1 348 (10.24%) SQL
2 129 (3.80%) PowerShell
3 104 (3.06%) Java
4 79 (2.33%) C
5 76 (2.24%) Python
6 62 (1.83%) JavaScript
7 59 (1.74%) C#
8 47 (1.38%) Bash Shell
9 33 (0.97%) Ruby
10 24 (0.71%) Objective-C
10 24 (0.71%) Perl
11 22 (0.65%) PHP
12 21 (0.62%) T-SQL
13 15 (0.44%) Shell Script
14 14 (0.41%) Korn
15 13 (0.38%) R
16 12 (0.35%) VBScript
17 9 (0.26%) Data Analysis Expressions (DAX)
17 9 (0.26%) PL/SQL
18 8 (0.24%) RPG
Qualifications
1 315 (9.27%) Degree
2 279 (8.21%) ITIL Certification
3 252 (7.42%) Security Cleared
4 214 (6.30%) Microsoft Certification
5 140 (4.12%) Cisco Certification
6 138 (4.06%) SC Cleared
7 109 (3.21%) MCSE
8 104 (3.06%) CCNA
9 94 (2.77%) ITIL Foundation Certificate
10 90 (2.65%) MCSA
11 64 (1.88%) CCNP
12 62 (1.83%) Computer Science Degree
13 47 (1.38%) MCP
14 39 (1.15%) APMP
15 37 (1.09%) CISSP
16 31 (0.91%) MCITP
17 30 (0.88%) DV Cleared
18 21 (0.62%) CCA
18 21 (0.62%) Citrix Certification
19 20 (0.59%) PRINCE2 Certification
Quality Assurance & Compliance
1 373 (10.98%) SLA
2 118 (3.47%) ISO/IEC 27001
3 81 (2.38%) QA
4 60 (1.77%) ISO/IEC 20000
5 59 (1.74%) PMO
6 56 (1.65%) COBIT
6 56 (1.65%) GDPR
7 41 (1.21%) PCI DSS
8 30 (0.88%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 26 (0.77%) Data Quality
10 25 (0.74%) Sarbanes-Oxley
11 22 (0.65%) ISO 9001
12 19 (0.56%) Cyber Essentials
13 13 (0.38%) NIST
14 9 (0.26%) ISO 22301
15 7 (0.21%) NCSC
16 6 (0.18%) GxP
17 5 (0.15%) GAMP
18 4 (0.12%) 21 CFR Part 11
18 4 (0.12%) HMG Security Policy Framework
System Software
1 530 (15.60%) Active Directory
2 229 (6.74%) VMware Infrastructure
3 89 (2.62%) Hyper-V
4 61 (1.80%) Docker
5 55 (1.62%) VMware ESXi
6 46 (1.35%) Virtual Machines
7 40 (1.18%) XenApp
8 32 (0.94%) Virtual Servers
9 25 (0.74%) XenDesktop
10 22 (0.65%) Microsoft App-V
11 18 (0.53%) vSphere
12 16 (0.47%) Microsoft Virtual Server
13 15 (0.44%) Virtual Desktop
14 14 (0.41%) BitLocker
15 13 (0.38%) Citrix Hypervisor
15 13 (0.38%) Terminal Services
16 12 (0.35%) Firmware
17 10 (0.29%) VirtualBox
18 8 (0.24%) Active Directory Lightweight Directory Services
19 7 (0.21%) NFS
Systems Management
1 271 (7.98%) SCCM
2 62 (1.83%) Microsoft Intune
3 47 (1.38%) SCOM
4 42 (1.24%) Kubernetes
5 39 (1.15%) Ansible
6 38 (1.12%) WSUS
7 32 (0.94%) Puppet
8 31 (0.91%) Nagios
9 23 (0.68%) vCenter Server
10 22 (0.65%) Single Sign-On
11 18 (0.53%) NetBackup
12 17 (0.50%) Terraform
13 16 (0.47%) Backup Exec
14 15 (0.44%) Norton AntiVirus
15 14 (0.41%) Opscode Chef
15 14 (0.41%) Oracle Enterprise Manager
16 12 (0.35%) Tivoli
17 11 (0.32%) HP Quality Center
17 11 (0.32%) Jamf Pro
18 10 (0.29%) Microsoft Data Protection Manager
Vendors
1 902 (26.55%) Microsoft
2 455 (13.39%) ServiceNow
3 299 (8.80%) VMware
4 279 (8.21%) Cisco
5 200 (5.89%) Citrix
6 194 (5.71%) Oracle
7 97 (2.86%) HP
8 90 (2.65%) SAP
9 88 (2.59%) IBM
10 81 (2.38%) Remedy
11 77 (2.27%) Apple
12 72 (2.12%) Salesforce.com
13 70 (2.06%) Dell
14 59 (1.74%) SolarWinds
15 49 (1.44%) EMC
15 49 (1.44%) Red Hat
16 48 (1.41%) Ivanti
17 45 (1.32%) BMC
18 41 (1.21%) NetApp
19 40 (1.18%) Google