Period
to 13 November 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 13 November 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 130 152 130
Rank change year-on-year +22 -22 0
Permanent jobs citing Service Management 4,163 4,207 4,771
As % of all permanent IT jobs advertised in the UK 2.56% 2.34% 2.53%
As % of the Processes & Methodologies category 2.81% 2.56% 2.79%
Number of salaries quoted 2,904 2,975 3,550
UK median annual salary £47,500 £47,500 £47,500
10th Percentile £25,000 £25,500 £26,000
90th Percentile £75,000 £75,000 £75,000
UK excluding London median annual salary £45,000 £43,000 £45,000
% change year-on-year +4.65% -4.44% +4.96%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 148,395 164,307 171,199
As % of all permanent IT jobs advertised in the UK 91.12% 91.51% 90.93%
Number of salaries quoted 118,077 129,932 142,355
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £84,250 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 6 months to 13 November 2018.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 3,901 £47,500 -5.00% 369
UK excluding London +46 2,737 £45,000 +4.65% 272
London -31 1,282 £57,500 +4.55% 119
South East +88 851 £45,000 -2.17% 64
North of England +33 742 £43,653 +9.13% 83
Midlands +34 505 £42,500 -10.53% 43
North West +12 378 £48,500 +7.78% 41
West Midlands +37 375 £42,500 -10.53% 31
South West +4 325 £45,000 - 41
Yorkshire +49 307 £35,500 -1.39% 32
East of England +4 173 £55,000 +29.41% 19
East Midlands +41 127 £37,375 -16.94% 12
Scotland -23 107 £37,000 -11.90% 17
North East +1 57 £47,819 +15.92% 10
Wales -42 48 £47,500 +18.75% 3
Northern Ireland +6 9 £45,000 +2.86% 2
Channel Islands -5 4 £35,000 -

For the 6 months to 13 November 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 2,666 (64.04%) ITIL
2 1,323 (31.78%) ITSM
3 1,032 (24.79%) Microsoft
4 1,019 (24.48%) Windows
5 912 (21.91%) Service Delivery
6 874 (20.99%) Finance
7 764 (18.35%) Incident Management
8 710 (17.06%) Agile Software Development
9 706 (16.96%) Active Directory
10 661 (15.88%) Problem-Solving
11 658 (15.81%) Problem Management
12 655 (15.73%) SLA
13 624 (14.99%) Project Management
14 565 (13.57%) VMware
15 542 (13.02%) Analytical Skills
16 515 (12.37%) ITIL V3
17 510 (12.25%) Change Management
18 478 (11.48%) ServiceNow
19 459 (11.03%) Data Centre
20 438 (10.52%) VMware Infrastructure
21 433 (10.40%) Linux
22 431 (10.35%) Windows Server
23 410 (9.85%) Microsoft Azure
24 408 (9.80%) Degree
25 404 (9.70%) SQL
26 393 (9.44%) Management Information System
27 386 (9.27%) Stakeholder Management
28 370 (8.89%) Security Cleared
29 368 (8.84%) SQL Server
30 356 (8.55%) Microsoft Office

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 186 (4.47%) SharePoint
2 169 (4.06%) MS Exchange
3 144 (3.46%) IIS
4 89 (2.14%) Skype for Business
5 87 (2.09%) Exchange Server 2013
6 72 (1.73%) Exchange Server 2010
7 58 (1.39%) Confluence
7 58 (1.39%) Tomcat
8 52 (1.25%) CMS
9 47 (1.13%) JBoss
10 45 (1.08%) Apache
11 28 (0.67%) BizTalk Server
12 27 (0.65%) SharePoint 2013
12 27 (0.65%) WebLogic
13 23 (0.55%) WebSphere
14 22 (0.53%) Exchange Server 2007
15 21 (0.50%) MQSeries
15 21 (0.50%) OpenStack
15 21 (0.50%) SharePoint Server
16 12 (0.29%) Apache Spark
Applications
1 356 (8.55%) Microsoft Office
2 205 (4.92%) Microsoft Excel
3 108 (2.59%) Microsoft PowerPoint
4 63 (1.51%) MS Visio
5 50 (1.20%) Microsoft Project
6 27 (0.65%) Spreadsheet
7 5 (0.12%) Acrobat
8 3 (0.072%) AutoCAD
9 2 (0.048%) Adobe Premiere
10 1 (0.024%) Chatbot
10 1 (0.024%) SPSS
Business Applications
1 109 (2.62%) Remedy ITSM
2 31 (0.74%) Dynamics CRM
3 24 (0.58%) Dynamics AX
4 17 (0.41%) assyst
5 13 (0.31%) Salesforce.com CRM
6 11 (0.26%) Dynamics NAV
7 9 (0.22%) Oracle Applications
7 9 (0.22%) Oracle EBS
7 9 (0.22%) Orchard Housing
7 9 (0.22%) SAP Hybris
8 8 (0.19%) Line 500
8 8 (0.19%) Sage X3
9 7 (0.17%) SAP ERP
10 5 (0.12%) Magento
10 5 (0.12%) NetSuite
10 5 (0.12%) Oracle Receivables
10 5 (0.12%) Sentinel
10 5 (0.12%) Unit4 Business World
11 4 (0.096%) Oracle Cash Management
11 4 (0.096%) SAP BPC
Cloud Services
1 410 (9.85%) Microsoft Azure
2 323 (7.76%) Office 365
3 267 (6.41%) Amazon AWS
4 134 (3.22%) SaaS
5 97 (2.33%) IaaS
6 70 (1.68%) PaaS
7 61 (1.47%) Cloud Computing
8 52 (1.25%) Azure Active Directory
9 31 (0.74%) Amazon EC2
9 31 (0.74%) Amazon S3
9 31 (0.74%) AWS CloudFormation
10 30 (0.72%) Virtual Private Cloud
11 25 (0.60%) Amazon CloudWatch
11 25 (0.60%) Dynamics 365
12 23 (0.55%) GitHub
13 22 (0.53%) Google Cloud Platform
14 20 (0.48%) Mimecast
14 20 (0.48%) Slack
15 14 (0.34%) Salesforce Sales Cloud
15 14 (0.34%) Salesforce Service Cloud
Communications & Networking
1 293 (7.04%) Firewall
2 255 (6.13%) WAN
3 248 (5.96%) LAN
4 160 (3.84%) DNS
5 135 (3.24%) Internet
6 129 (3.10%) TCP/IP
7 128 (3.07%) VPN
8 114 (2.74%) SAN
9 107 (2.57%) Network Security
10 99 (2.38%) DHCP
11 86 (2.07%) VoIP
12 85 (2.04%) Skype
13 78 (1.87%) Wireless
14 75 (1.80%) VLAN
15 72 (1.73%) Cisco Nexus
16 70 (1.68%) Cisco IOS
17 68 (1.63%) Wi-Fi
18 66 (1.59%) BGP
19 49 (1.18%) NX-OS
19 49 (1.18%) Wireshark
Database & Business Intelligence
1 368 (8.84%) SQL Server
2 73 (1.75%) Relational Database
3 68 (1.63%) MySQL
4 55 (1.32%) Oracle Database
5 49 (1.18%) SQL Server 2008
6 44 (1.06%) Data Warehouse
7 38 (0.91%) Amazon RDS
8 36 (0.86%) SQL Server Integration Services
9 33 (0.79%) Big Data
9 33 (0.79%) SQL Server Reporting Services
10 31 (0.74%) BusinessObjects
10 31 (0.74%) PostgreSQL
11 29 (0.70%) Oracle Database 11g
12 25 (0.60%) Azure SQL Database
12 25 (0.60%) Oracle Database 12c
13 24 (0.58%) Oracle Reports
14 22 (0.53%) NoSQL
14 22 (0.53%) SQL Server 2012
15 20 (0.48%) DB2
15 20 (0.48%) Power BI
Development Applications
1 86 (2.07%) JIRA
2 44 (1.06%) Visual Studio
3 43 (1.03%) VSS/SourceSafe
4 39 (0.94%) Team Foundation Server
5 36 (0.86%) Jenkins
6 32 (0.77%) MSI
7 25 (0.60%) Git (software)
8 15 (0.36%) Atlassian Bamboo
8 15 (0.36%) Bitbucket
8 15 (0.36%) Maven
8 15 (0.36%) Visual Studio Team System
9 12 (0.29%) GitLab
10 7 (0.17%) JUnit
10 7 (0.17%) Octopus Deploy
10 7 (0.17%) Oracle APEX
10 7 (0.17%) Sonatype Nexus
11 6 (0.14%) Eclipse
11 6 (0.14%) Hudson
11 6 (0.14%) Selenium
11 6 (0.14%) Xcode
General
1 874 (20.99%) Finance
2 252 (6.05%) Banking
3 217 (5.21%) Retail
4 207 (4.97%) Telecoms
5 106 (2.55%) Law
5 106 (2.55%) Marketing
6 100 (2.40%) Legal
7 86 (2.07%) Billing
8 78 (1.87%) Investment Banking
9 66 (1.59%) Publishing
10 64 (1.54%) Manufacturing
11 44 (1.06%) Advertising
12 39 (0.94%) Back Office
13 31 (0.74%) Electronics
14 30 (0.72%) Games
15 28 (0.67%) Financial Institution
15 28 (0.67%) French Language
16 21 (0.50%) Local Government
16 21 (0.50%) Retail Banking
17 20 (0.48%) German Language
Job Titles
1 943 (22.65%) Analyst
2 522 (12.54%) Service Manager
3 376 (9.03%) Service Analyst
4 335 (8.05%) IT Manager
5 279 (6.70%) Support Analyst
6 268 (6.44%) Architect
7 233 (5.60%) Support Engineer
8 227 (5.45%) Service Desk Analyst
9 220 (5.28%) Consultant
10 192 (4.61%) Delivery Manager
11 191 (4.59%) Infrastructure Engineer
12 178 (4.28%) IT Analyst
13 164 (3.94%) IT Services Manager
14 160 (3.84%) Services Delivery Manager
15 148 (3.56%) IT Support
16 142 (3.41%) Applications Support
17 126 (3.03%) Developer
18 124 (2.98%) Desktop Support
18 124 (2.98%) IT Engineer
19 108 (2.59%) Network Engineer
Libraries, Frameworks & Software Standards
1 187 (4.49%) Middleware
2 160 (3.84%) Web Services
3 139 (3.34%) HTML
4 129 (3.10%) .NET
5 127 (3.05%) CSS
6 123 (2.95%) XML
7 84 (2.02%) AngularJS
8 54 (1.30%) REST
9 51 (1.23%) SOAP
10 42 (1.01%) HTML5
11 26 (0.62%) Node.js
11 26 (0.62%) Oracle Fusion
12 25 (0.60%) LDAP
12 25 (0.60%) Spring
13 24 (0.58%) .NET Framework
13 24 (0.58%) J2EE
14 21 (0.50%) RabbitMQ
15 20 (0.48%) Ajax
16 17 (0.41%) Java EE
16 17 (0.41%) SAML
Miscellaneous
1 542 (13.02%) Analytical Skills
2 459 (11.03%) Data Centre
3 393 (9.44%) Management Information System
4 283 (6.80%) Self-Motivation
5 136 (3.27%) CMDB
6 121 (2.91%) Computer Science
7 116 (2.79%) Private Cloud
8 101 (2.43%) Virtual Team
9 99 (2.38%) User Experience
10 78 (1.87%) Public Cloud
11 68 (1.63%) Enterprise Software
12 59 (1.42%) Hybrid Cloud
13 56 (1.35%) Driving Licence
13 56 (1.35%) Video Conferencing
14 52 (1.25%) Clustering
15 43 (1.03%) CESG
16 42 (1.01%) Blackberry
17 39 (0.94%) Mobile App
18 34 (0.82%) iPad
18 34 (0.82%) PMI
Operating Systems
1 1,019 (24.48%) Windows
2 433 (10.40%) Linux
3 431 (10.35%) Windows Server
4 228 (5.48%) Windows 7
5 226 (5.43%) Unix
6 223 (5.36%) Windows Server 2008
7 207 (4.97%) Windows 10
8 194 (4.66%) Windows Server 2012
9 124 (2.98%) Red Hat Enterprise Linux
10 54 (1.30%) Windows Server 2003
11 53 (1.27%) Mac OS X
12 47 (1.13%) Apple iOS
13 46 (1.10%) Windows 8
14 40 (0.96%) Android
15 28 (0.67%) Ubuntu
16 26 (0.62%) CentOS
17 19 (0.46%) SUSE
18 17 (0.41%) Windows XP
19 15 (0.36%) Solaris
20 14 (0.34%) AIX
Processes & Methodologies
1 2,666 (64.04%) ITIL
2 1,323 (31.78%) ITSM
3 912 (21.91%) Service Delivery
4 764 (18.35%) Incident Management
5 710 (17.06%) Agile Software Development
6 661 (15.88%) Problem-Solving
7 658 (15.81%) Problem Management
8 624 (14.99%) Project Management
9 515 (12.37%) ITIL V3
10 510 (12.25%) Change Management
11 386 (9.27%) Stakeholder Management
12 347 (8.34%) Continuous Improvement
13 302 (7.25%) PRINCE2
14 289 (6.94%) DevOps
14 289 (6.94%) Mentoring
15 279 (6.70%) IT Strategy
15 279 (6.70%) Root Cause Analysis
16 273 (6.56%) Information Security
17 238 (5.72%) Coaching
18 230 (5.52%) Configuration Management
Programming Languages
1 404 (9.70%) SQL
2 232 (5.57%) PowerShell
3 180 (4.32%) JavaScript
4 178 (4.28%) Java
5 132 (3.17%) Python
6 80 (1.92%) C
7 73 (1.75%) Bash Shell
8 72 (1.73%) Shell Script
9 58 (1.39%) C#
10 43 (1.03%) T-SQL
11 24 (0.58%) Perl
12 23 (0.55%) Apex Code
13 20 (0.48%) PL/SQL
14 15 (0.36%) Ruby
15 11 (0.26%) TypeScript
16 9 (0.22%) PHP
17 8 (0.19%) Java 8
17 8 (0.19%) JCL
18 7 (0.17%) C++
19 6 (0.14%) VBScript
Qualifications
1 408 (9.80%) Degree
2 370 (8.89%) Security Cleared
3 318 (7.64%) ITIL Certification
4 200 (4.80%) Microsoft Certification
5 195 (4.68%) SC Cleared
6 185 (4.44%) Cisco Certification
7 153 (3.68%) DV Cleared
8 124 (2.98%) CISSP
9 118 (2.83%) CCNA
10 101 (2.43%) Computer Science Degree
11 100 (2.40%) MCSA
12 97 (2.33%) CCNP
13 87 (2.09%) MCSE
14 79 (1.90%) ITIL Foundation Certificate
15 62 (1.49%) PMI Certification
16 57 (1.37%) MCP
17 53 (1.27%) Network+ Certification
18 51 (1.23%) ISEB
19 43 (1.03%) PMP
20 40 (0.96%) CISM
Quality Assurance & Compliance
1 655 (15.73%) SLA
2 213 (5.12%) ISO/IEC 27001
3 156 (3.75%) PMO
4 141 (3.39%) GDPR
5 85 (2.04%) QA
6 72 (1.73%) ISO/IEC 20000
7 69 (1.66%) COBIT
8 52 (1.25%) Data Quality
9 44 (1.06%) Cyber Essentials
10 41 (0.98%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 35 (0.84%) ISO 9001
12 31 (0.74%) PCI DSS
13 21 (0.50%) GPG13
14 8 (0.19%) Cyber Essentials PLUS
15 7 (0.17%) PMBOK
16 5 (0.12%) BS25999
16 5 (0.12%) ISO 22301
16 5 (0.12%) NIST 800
17 4 (0.096%) Sarbanes-Oxley
18 3 (0.072%) ISO 14001
System Software
1 706 (16.96%) Active Directory
2 438 (10.52%) VMware Infrastructure
3 187 (4.49%) Hyper-V
4 104 (2.50%) VMware ESXi
5 67 (1.61%) Virtual Machines
6 58 (1.39%) vSphere
7 41 (0.98%) Microsoft App-V
8 39 (0.94%) XenApp
9 37 (0.89%) Docker
10 32 (0.77%) Virtual Servers
11 28 (0.67%) XenDesktop
12 24 (0.58%) NFS
12 24 (0.58%) Virtual Desktop
13 22 (0.53%) Xen
14 20 (0.48%) BitLocker
15 18 (0.43%) Firmware
15 18 (0.43%) Samba
15 18 (0.43%) VMware NSX
16 15 (0.36%) Terminal Services
17 8 (0.19%) VirtualBox
Systems Management
1 226 (5.43%) SCCM
2 105 (2.52%) Puppet
3 90 (2.16%) Nagios
4 83 (1.99%) Ansible
5 66 (1.59%) SCOM
6 65 (1.56%) vCenter Server
7 42 (1.01%) Opsview
8 41 (0.98%) Cisco LMS
9 39 (0.94%) Opscode Chef
10 38 (0.91%) Kubernetes
11 32 (0.77%) Terraform
12 28 (0.67%) Red Hat Satellite
12 28 (0.67%) WSUS
13 21 (0.50%) Oracle Enterprise Manager
13 21 (0.50%) SCVMM
14 20 (0.48%) Cisco CUCM
15 19 (0.46%) Backup Exec
15 19 (0.46%) Microsoft Intune
16 18 (0.43%) Single Sign-On
17 16 (0.38%) ZABBIX
Vendors
1 1,032 (24.79%) Microsoft
2 565 (13.57%) VMware
3 478 (11.48%) ServiceNow
4 340 (8.17%) Cisco
5 266 (6.39%) Citrix
6 259 (6.22%) Oracle
7 176 (4.23%) Remedy
8 169 (4.06%) BMC
8 169 (4.06%) HP
9 135 (3.24%) Red Hat
10 111 (2.67%) IBM
11 103 (2.47%) SAP
12 82 (1.97%) SolarWinds
13 71 (1.71%) Salesforce.com
14 68 (1.63%) NetApp
15 61 (1.47%) Fortinet
16 57 (1.37%) CheckPoint
17 53 (1.27%) Ivanti
18 52 (1.25%) EMC
19 49 (1.18%) Apple