Period
to 19 September 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 September 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 133 154 135
Rank change year-on-year +21 -19 -13
Permanent jobs citing Service Management 4,193 4,164 4,918
As % of all permanent IT jobs advertised in the UK 2.50% 2.35% 2.54%
As % of the Processes & Methodologies category 2.75% 2.56% 2.79%
Number of salaries quoted 2,866 2,966 3,664
UK median annual salary £45,000 £47,500 £46,000
Median salary % change year-on-year -5.26% +3.26% -3.16%
10th Percentile £24,000 £26,250 £25,250
90th Percentile £75,000 £76,000 £75,000
UK excluding London median annual salary £45,000 £44,000 £44,000
% change year-on-year +2.27% - +2.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 152,439 162,423 176,281
As % of all permanent IT jobs advertised in the UK 91.04% 91.55% 90.89%
Number of salaries quoted 121,297 128,279 147,112
UK median annual salary £50,000 £50,000 £48,500
Median salary % change year-on-year - +3.09% +2.11%
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 6 months to 19 September 2018.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 3,874 £47,500 - 383
UK excluding London +51 2,790 £45,000 +2.27% 293
London -51 1,248 £55,000 - 112
South East +91 876 £47,500 +5.56% 77
North of England +43 709 £40,000 - 70
Midlands +33 513 £42,500 -5.56% 46
West Midlands +39 383 £45,000 -5.26% 35
North West +34 377 £42,500 -5.56% 31
South West +17 329 £43,250 -3.89% 44
Yorkshire +40 281 £40,000 +8.55% 30
East of England -22 174 £55,000 +15.79% 35
Scotland +11 149 £42,498 -5.56% 13
East Midlands +47 129 £37,500 -14.77% 11
Wales -29 56 £45,500 +13.75% 8
North East -5 51 £40,000 +9.59% 9
Northern Ireland -3 12 £45,000 +20.00% 1
Channel Islands -4 5 £35,000 -

For the 6 months to 19 September 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 2,701 (64.42%) ITIL
2 1,317 (31.41%) ITSM
3 1,047 (24.97%) Microsoft
4 1,027 (24.49%) Windows
5 915 (21.82%) Service Delivery
5 915 (21.82%) Finance
6 782 (18.65%) Incident Management
7 710 (16.93%) Active Directory
8 681 (16.24%) Problem-Solving
9 680 (16.22%) SLA
10 671 (16.00%) Problem Management
11 642 (15.31%) Agile Software Development
12 610 (14.55%) Project Management
13 581 (13.86%) Analytical Skills
14 571 (13.62%) ITIL V3
15 525 (12.52%) ServiceNow
15 525 (12.52%) VMware
16 520 (12.40%) Change Management
17 455 (10.85%) Degree
18 454 (10.83%) Data Centre
19 429 (10.23%) VMware Infrastructure
20 420 (10.02%) SQL
21 418 (9.97%) Management Information System
22 410 (9.78%) Windows Server
23 404 (9.64%) Stakeholder Management
24 403 (9.61%) Linux
24 403 (9.61%) Microsoft Azure
25 374 (8.92%) Cisco
26 369 (8.80%) SQL Server
26 369 (8.80%) Microsoft Office

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 192 (4.58%) SharePoint
2 178 (4.25%) MS Exchange
3 134 (3.20%) IIS
4 93 (2.22%) Skype for Business
5 86 (2.05%) Exchange Server 2013
6 57 (1.36%) Tomcat
7 54 (1.29%) JBoss
8 52 (1.24%) Confluence
9 51 (1.22%) Exchange Server 2010
10 45 (1.07%) CMS
11 40 (0.95%) Apache
12 39 (0.93%) WebSphere
13 35 (0.83%) WebLogic
14 27 (0.64%) SharePoint 2013
15 23 (0.55%) SharePoint Server
16 22 (0.52%) Exchange Server 2007
17 18 (0.43%) Apache Spark
18 15 (0.36%) BizTalk Server
19 14 (0.33%) MQSeries
20 13 (0.31%) WebSphere Application Server
Applications
1 369 (8.80%) Microsoft Office
2 220 (5.25%) Microsoft Excel
3 119 (2.84%) Microsoft PowerPoint
4 64 (1.53%) MS Visio
5 53 (1.26%) Microsoft Project
6 26 (0.62%) Spreadsheet
7 5 (0.12%) Acrobat
8 1 (0.024%) Adobe After Effects
8 1 (0.024%) Adobe Premiere
8 1 (0.024%) Avid Media Composer
8 1 (0.024%) Chatbot
8 1 (0.024%) Final Cut Pro
8 1 (0.024%) ProjectWise
8 1 (0.024%) SPSS
Business Applications
1 118 (2.81%) Remedy ITSM
2 24 (0.57%) Dynamics CRM
3 22 (0.52%) Dynamics AX
4 20 (0.48%) assyst
5 12 (0.29%) Salesforce.com CRM
6 10 (0.24%) SAP BPC
6 10 (0.24%) SAP Hybris
7 9 (0.21%) Orchard Housing
8 8 (0.19%) Line 500
8 8 (0.19%) Sage X3
9 7 (0.17%) Oracle Applications
9 7 (0.17%) Sentinel
10 6 (0.14%) Magento
10 6 (0.14%) Oracle EBS
10 6 (0.14%) Oracle Receivables
11 5 (0.12%) Eloqua
11 5 (0.12%) MetaTrader
11 5 (0.12%) NetSuite
11 5 (0.12%) SAP ERP
11 5 (0.12%) Unit4 Business World
Cloud Services
1 403 (9.61%) Microsoft Azure
2 296 (7.06%) Office 365
3 284 (6.77%) Amazon AWS
4 125 (2.98%) SaaS
5 101 (2.41%) IaaS
6 67 (1.60%) PaaS
7 32 (0.76%) AWS CloudFormation
7 32 (0.76%) Azure Active Directory
8 28 (0.67%) Cloud Computing
9 22 (0.52%) Amazon EC2
9 22 (0.52%) Amazon S3
10 21 (0.50%) Dynamics 365
11 20 (0.48%) Virtual Private Cloud
12 19 (0.45%) GitHub
13 18 (0.43%) Slack
14 15 (0.36%) Amazon CloudWatch
14 15 (0.36%) Mimecast
15 14 (0.33%) Google Cloud Platform
16 7 (0.17%) Amazon ELB
16 7 (0.17%) OpenShift
Communications & Networking
1 301 (7.18%) Firewall
2 267 (6.37%) WAN
3 257 (6.13%) LAN
4 189 (4.51%) DNS
5 148 (3.53%) VPN
6 146 (3.48%) Internet
7 142 (3.39%) TCP/IP
8 114 (2.72%) SAN
9 103 (2.46%) DHCP
10 89 (2.12%) Network Security
11 86 (2.05%) Skype
12 85 (2.03%) VoIP
13 84 (2.00%) Wireless
14 81 (1.93%) Cisco Nexus
15 74 (1.76%) Cisco IOS
16 73 (1.74%) Wi-Fi
17 67 (1.60%) BGP
18 58 (1.38%) VLAN
19 55 (1.31%) NX-OS
20 54 (1.29%) WLAN
Database & Business Intelligence
1 369 (8.80%) SQL Server
2 84 (2.00%) Relational Database
3 75 (1.79%) MySQL
4 54 (1.29%) SQL Server Integration Services
5 49 (1.17%) Data Warehouse
6 47 (1.12%) Big Data
7 45 (1.07%) Oracle Database
8 44 (1.05%) SQL Server Reporting Services
9 43 (1.03%) SQL Server 2008
10 39 (0.93%) NoSQL
11 31 (0.74%) BusinessObjects
12 30 (0.72%) RDBMS
13 27 (0.64%) Amazon RDS
14 25 (0.60%) PostgreSQL
14 25 (0.60%) SQL Server Analysis Services
15 23 (0.55%) Oracle Reports
16 22 (0.52%) Hadoop
16 22 (0.52%) MongoDB
17 21 (0.50%) SQL Server 2012
18 20 (0.48%) Power BI
Development Applications
1 93 (2.22%) JIRA
2 56 (1.34%) Jenkins
2 56 (1.34%) VSS/SourceSafe
3 47 (1.12%) Team Foundation Server
4 39 (0.93%) Visual Studio
5 27 (0.64%) Git (software)
6 23 (0.55%) MSI
7 21 (0.50%) Eclipse
8 19 (0.45%) Bitbucket
9 18 (0.43%) Atlassian Bamboo
10 16 (0.38%) Maven
11 13 (0.31%) JUnit
12 11 (0.26%) Selenium
12 11 (0.26%) TeamCity
13 10 (0.24%) Visual Studio Team System
14 9 (0.21%) Subversion
15 8 (0.19%) Octopus Deploy
16 7 (0.17%) GitLab
16 7 (0.17%) Oracle APEX
17 6 (0.14%) Ant
General
1 915 (21.82%) Finance
2 246 (5.87%) Retail
3 241 (5.75%) Banking
4 227 (5.41%) Telecoms
5 136 (3.24%) Law
6 115 (2.74%) Marketing
7 93 (2.22%) Billing
8 91 (2.17%) Legal
9 78 (1.86%) Investment Banking
10 73 (1.74%) Publishing
11 63 (1.50%) Manufacturing
12 54 (1.29%) Back Office
13 38 (0.91%) Games
14 37 (0.88%) Advertising
14 37 (0.88%) Electronics
15 36 (0.86%) Financial Institution
16 26 (0.62%) Local Government
16 26 (0.62%) Retail Banking
17 25 (0.60%) German Language
18 23 (0.55%) French Language
Job Titles
1 957 (22.82%) Analyst
2 516 (12.31%) Service Manager
3 378 (9.02%) Service Analyst
4 314 (7.49%) IT Manager
5 291 (6.94%) Support Analyst
6 284 (6.77%) Architect
7 240 (5.72%) Service Desk Analyst
8 224 (5.34%) Consultant
9 187 (4.46%) Delivery Manager
10 186 (4.44%) Support Engineer
11 163 (3.89%) IT Services Manager
12 161 (3.84%) Infrastructure Engineer
13 159 (3.79%) Services Delivery Manager
14 158 (3.77%) IT Analyst
15 141 (3.36%) Applications Support
16 132 (3.15%) Developer
17 131 (3.12%) IT Support
18 116 (2.77%) Incident Manager
19 112 (2.67%) Network Engineer
20 111 (2.65%) Team Leader
Libraries, Frameworks & Software Standards
1 158 (3.77%) Web Services
2 151 (3.60%) XML
3 146 (3.48%) Middleware
4 139 (3.32%) HTML
5 128 (3.05%) CSS
6 119 (2.84%) .NET
7 74 (1.76%) AngularJS
8 50 (1.19%) REST
9 46 (1.10%) SOAP
10 40 (0.95%) HTML5
11 35 (0.83%) LDAP
12 30 (0.72%) .NET Framework
13 29 (0.69%) J2EE
14 26 (0.62%) SAML
15 22 (0.52%) Ajax
16 21 (0.50%) Java EE
16 21 (0.50%) Spring
17 19 (0.45%) Oracle Fusion
18 18 (0.43%) Hibernate
18 18 (0.43%) JDBC
Miscellaneous
1 581 (13.86%) Analytical Skills
2 454 (10.83%) Data Centre
3 418 (9.97%) Management Information System
4 291 (6.94%) Self-Motivation
5 143 (3.41%) Computer Science
6 133 (3.17%) CMDB
7 105 (2.50%) Private Cloud
8 104 (2.48%) Virtual Team
9 102 (2.43%) User Experience
10 82 (1.96%) Public Cloud
11 75 (1.79%) Enterprise Software
12 61 (1.45%) Blackberry
13 59 (1.41%) Hybrid Cloud
14 56 (1.34%) Video Conferencing
15 52 (1.24%) iPad
16 49 (1.17%) iPhone
17 43 (1.03%) Driving Licence
18 42 (1.00%) CESG
18 42 (1.00%) Clustering
19 40 (0.95%) Mainframe
Operating Systems
1 1,027 (24.49%) Windows
2 410 (9.78%) Windows Server
3 403 (9.61%) Linux
4 254 (6.06%) Windows 7
5 232 (5.53%) Unix
6 194 (4.63%) Windows 10
7 173 (4.13%) Windows Server 2012
8 160 (3.82%) Windows Server 2008
9 103 (2.46%) Red Hat Enterprise Linux
10 55 (1.31%) Mac OS X
11 44 (1.05%) Apple iOS
12 42 (1.00%) Windows 8
13 39 (0.93%) Android
14 36 (0.86%) Windows Server 2003
15 28 (0.67%) CentOS
16 21 (0.50%) Windows XP
17 18 (0.43%) Ubuntu
18 16 (0.38%) Solaris
18 16 (0.38%) SUSE
19 13 (0.31%) AIX
Processes & Methodologies
1 2,701 (64.42%) ITIL
2 1,317 (31.41%) ITSM
3 915 (21.82%) Service Delivery
4 782 (18.65%) Incident Management
5 681 (16.24%) Problem-Solving
6 671 (16.00%) Problem Management
7 642 (15.31%) Agile Software Development
8 610 (14.55%) Project Management
9 571 (13.62%) ITIL V3
10 520 (12.40%) Change Management
11 404 (9.64%) Stakeholder Management
12 350 (8.35%) Continuous Improvement
13 326 (7.77%) PRINCE2
14 286 (6.82%) DevOps
15 269 (6.42%) Root Cause Analysis
16 247 (5.89%) IT Strategy
17 244 (5.82%) Information Security
18 243 (5.80%) Service Design
19 242 (5.77%) Configuration Management
20 238 (5.68%) Presales
Programming Languages
1 420 (10.02%) SQL
2 247 (5.89%) PowerShell
3 201 (4.79%) JavaScript
4 165 (3.94%) Java
5 135 (3.22%) Python
6 81 (1.93%) Bash Shell
7 76 (1.81%) Shell Script
8 69 (1.65%) C
9 58 (1.38%) C#
10 52 (1.24%) T-SQL
11 35 (0.83%) Perl
12 26 (0.62%) Ruby
13 18 (0.43%) PL/SQL
14 13 (0.31%) VB
15 10 (0.24%) PHP
15 10 (0.24%) VBA
16 9 (0.21%) C++
17 7 (0.17%) JCL
18 6 (0.14%) Apex Code
18 6 (0.14%) XPath
Qualifications
1 455 (10.85%) Degree
2 369 (8.80%) Security Cleared
3 320 (7.63%) ITIL Certification
4 213 (5.08%) Microsoft Certification
5 188 (4.48%) SC Cleared
6 185 (4.41%) Cisco Certification
7 132 (3.15%) DV Cleared
8 117 (2.79%) Computer Science Degree
9 116 (2.77%) CCNA
10 107 (2.55%) CCNP
11 106 (2.53%) CISSP
12 100 (2.38%) MCSE
13 92 (2.19%) MCSA
14 78 (1.86%) ITIL Foundation Certificate
15 75 (1.79%) PMI Certification
16 71 (1.69%) MCP
17 69 (1.65%) ISEB
18 57 (1.36%) Network+ Certification
19 54 (1.29%) PMP
20 43 (1.03%) MCITP
Quality Assurance & Compliance
1 680 (16.22%) SLA
2 197 (4.70%) ISO/IEC 27001
3 132 (3.15%) PMO
4 104 (2.48%) GDPR
5 97 (2.31%) QA
6 72 (1.72%) COBIT
7 67 (1.60%) ISO/IEC 20000
8 62 (1.48%) Data Quality
9 47 (1.12%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 44 (1.05%) Cyber Essentials
11 43 (1.03%) PCI DSS
12 26 (0.62%) GPG13
13 24 (0.57%) ISO 9001
14 9 (0.21%) Cyber Essentials PLUS
15 8 (0.19%) ISO/IEC 19770
16 7 (0.17%) PMBOK
17 6 (0.14%) Government Security Classifications
17 6 (0.14%) ISO 14001
17 6 (0.14%) ISO 22301
18 5 (0.12%) GCP
System Software
1 710 (16.93%) Active Directory
2 429 (10.23%) VMware Infrastructure
3 174 (4.15%) Hyper-V
4 85 (2.03%) VMware ESXi
5 74 (1.76%) vSphere
6 64 (1.53%) Virtual Machines
7 43 (1.03%) Virtual Desktop
8 36 (0.86%) Docker
9 32 (0.76%) Microsoft App-V
9 32 (0.76%) Virtual Servers
10 25 (0.60%) XenApp
10 25 (0.60%) XenDesktop
11 21 (0.50%) BitLocker
12 19 (0.45%) NFS
13 17 (0.41%) Firmware
13 17 (0.41%) Xen
14 15 (0.36%) Terminal Services
15 14 (0.33%) Samba
15 14 (0.33%) VMware NSX
16 7 (0.17%) XenServer
Systems Management
1 247 (5.89%) SCCM
2 102 (2.43%) Puppet
3 93 (2.22%) Nagios
4 84 (2.00%) vCenter Server
5 78 (1.86%) Ansible
6 56 (1.34%) SCOM
7 51 (1.22%) Opscode Chef
8 48 (1.14%) Opsview
9 47 (1.12%) Cisco LMS
10 46 (1.10%) Terraform
11 35 (0.83%) Kubernetes
12 27 (0.64%) SCVMM
13 25 (0.60%) Red Hat Satellite
14 23 (0.55%) Single Sign-On
15 19 (0.45%) vRealize
16 18 (0.43%) Cisco IPCC
16 18 (0.43%) WSUS
17 17 (0.41%) NetBackup
18 15 (0.36%) Norton AntiVirus
19 14 (0.33%) Backup Exec
Vendors
1 1,047 (24.97%) Microsoft
2 525 (12.52%) ServiceNow
2 525 (12.52%) VMware
3 374 (8.92%) Cisco
4 313 (7.46%) Citrix
5 279 (6.65%) Oracle
6 190 (4.53%) BMC
7 182 (4.34%) Remedy
8 155 (3.70%) HP
9 141 (3.36%) SAP
10 105 (2.50%) Red Hat
11 98 (2.34%) SolarWinds
12 97 (2.31%) IBM
13 93 (2.22%) Fortinet
14 64 (1.53%) CheckPoint
14 64 (1.53%) Salesforce.com
15 63 (1.50%) Apple
16 62 (1.48%) F5
17 53 (1.26%) Splunk
18 52 (1.24%) NetApp