Period
to 22 September 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 22 September 2019 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
22 Sep 2019
Same period 2018 Same period 2017
Rank 125 136 156
Rank change year-on-year +11 +20 -19
Permanent jobs citing Service Management 3,718 4,161 4,165
As % of all permanent IT jobs advertised in the UK 2.67% 2.50% 2.36%
As % of the Processes & Methodologies category 2.90% 2.72% 2.55%
Number of salaries quoted 2,746 2,844 2,967
UK median annual salary £50,000 £45,500 £47,500
Median salary % change year-on-year +9.89% -4.21% +3.26%
10th Percentile £26,000 £24,000 £26,250
90th Percentile £80,000 £75,000 £76,000
UK excluding London median annual salary £46,000 £45,000 £43,000
% change year-on-year +2.22% +4.65% -4.44%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 128,133 152,793 163,107
As % of all permanent IT jobs advertised in the UK 92.11% 91.76% 92.31%
Number of salaries quoted 100,524 121,643 128,866
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.17%
10th Percentile £30,000 £29,000 £28,000
90th Percentile £86,250 £82,500 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 6 months to 22 September 2019.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 22 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 3,433 £50,000 +5.26% 396
UK excluding London +10 2,458 £46,000 +2.22% 310
London +28 1,116 £60,000 +9.09% 114
South East -12 706 £47,500 - 64
North of England -7 604 £47,500 +18.75% 88
Midlands +11 483 £45,000 +5.88% 65
West Midlands +2 332 £46,000 +2.22% 43
North West -6 321 £50,000 +17.65% 51
South West -18 258 £38,500 -11.49% 43
East of England +104 242 £44,735 -18.66% 22
Yorkshire -31 228 £47,500 +18.75% 30
East Midlands +29 150 £38,500 +2.67% 22
Scotland -5 121 £50,720 +19.34% 15
North East +24 55 £40,000 - 7
Wales -5 41 £36,500 -23.16% 8
Northern Ireland +9 24 £49,187 +9.30% 5
Isle of Man - 5 £49,000 -

For the 6 months to 22 September 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 2,325 (62.53%) ITIL
2 1,188 (31.95%) ITSM
3 934 (25.12%) Microsoft
4 884 (23.78%) Service Delivery
5 855 (23.00%) Windows
6 811 (21.81%) Agile Software Development
7 705 (18.96%) Finance
8 590 (15.87%) Active Directory
9 562 (15.12%) Change Management
10 522 (14.04%) ServiceNow
11 474 (12.75%) Problem-Solving
12 468 (12.59%) Azure
13 461 (12.40%) Incident Management
14 460 (12.37%) Continuous Improvement
15 457 (12.29%) SLA
16 449 (12.08%) Project Management
17 438 (11.78%) Office 365
18 433 (11.65%) Problem Management
19 403 (10.84%) Degree
20 399 (10.73%) SQL
21 390 (10.49%) Microsoft Office
22 362 (9.74%) Public Sector
23 317 (8.53%) Analytical Skills
24 313 (8.42%) Windows 10
25 312 (8.39%) VMware
26 311 (8.36%) Stakeholder Management
26 311 (8.36%) Management Information System
27 306 (8.23%) Mentoring
28 305 (8.20%) AWS
28 305 (8.20%) Windows Server

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 171 (4.60%) SharePoint
2 124 (3.34%) Skype for Business
3 111 (2.99%) MS Exchange
4 60 (1.61%) Confluence
4 60 (1.61%) IIS
5 35 (0.94%) Tomcat
6 34 (0.91%) CMS
7 31 (0.83%) Exchange Server 2010
8 29 (0.78%) Exchange Server 2013
9 24 (0.65%) SharePoint 2010
10 21 (0.56%) CICS
11 18 (0.48%) Apache
11 18 (0.48%) Exchange Server 2007
12 16 (0.43%) IBM HTTP Server
13 15 (0.40%) SharePoint 2013
13 15 (0.40%) WebSphere
14 12 (0.32%) SharePoint Server
15 9 (0.24%) NetWeaver
16 7 (0.19%) BizTalk Server
17 6 (0.16%) WebSphere Application Server
Applications
1 390 (10.49%) Microsoft Office
2 146 (3.93%) Microsoft Excel
3 75 (2.02%) Microsoft PowerPoint
4 29 (0.78%) MS Visio
5 27 (0.73%) Microsoft Project
6 6 (0.16%) Acrobat
6 6 (0.16%) CATIA
6 6 (0.16%) Spreadsheet
7 2 (0.054%) Adobe Premiere
7 2 (0.054%) InfoPath
7 2 (0.054%) SPSS
8 1 (0.027%) 3ds Max
8 1 (0.027%) MicroStation
8 1 (0.027%) Revit
Business Applications
1 33 (0.89%) Remedy ITSM
2 20 (0.54%) Dynamics CRM
3 13 (0.35%) Dynamics GP
3 13 (0.35%) Workfront
4 12 (0.32%) Salesforce.com CRM
5 11 (0.30%) assyst
6 10 (0.27%) Eloqua
6 10 (0.27%) SAP S/4HANA
7 6 (0.16%) Oracle Applications
7 6 (0.16%) Oracle ERP
7 6 (0.16%) Remedy AR System
8 5 (0.13%) Dynamics AX
8 5 (0.13%) Maximo
8 5 (0.13%) Oracle Financials
8 5 (0.13%) SAP BPC
9 4 (0.11%) Markit EDM
10 3 (0.081%) Oracle EBS
10 3 (0.081%) Postilion
10 3 (0.081%) Sage X3
10 3 (0.081%) SAP ERP
Cloud Services
1 468 (12.59%) Azure
2 438 (11.78%) Office 365
3 305 (8.20%) AWS
4 109 (2.93%) SaaS
5 100 (2.69%) IaaS
6 83 (2.23%) Azure Active Directory
7 82 (2.21%) PaaS
8 64 (1.72%) Cloud Computing
9 34 (0.91%) Power Platform
10 33 (0.89%) GCP
11 29 (0.78%) OneDrive
11 29 (0.78%) OpenShift
12 25 (0.67%) AWS CloudFormation
12 25 (0.67%) Dynamics 365
13 21 (0.56%) Amazon CloudWatch
13 21 (0.56%) Amazon EC2
13 21 (0.56%) Amazon S3
13 21 (0.56%) Mimecast
14 17 (0.46%) Amazon ECS
14 17 (0.46%) Virtual Private Cloud
Communications & Networking
1 275 (7.40%) Firewall
2 187 (5.03%) WAN
3 184 (4.95%) DNS
4 178 (4.79%) LAN
5 159 (4.28%) DHCP
6 154 (4.14%) Skype
7 130 (3.50%) TCP/IP
7 130 (3.50%) Wireless
8 129 (3.47%) VPN
9 113 (3.04%) Internet
10 112 (3.01%) Network Security
11 92 (2.47%) MPLS
12 79 (2.12%) SAN
13 70 (1.88%) VoIP
14 64 (1.72%) WLAN
15 54 (1.45%) Unified Communications
16 38 (1.02%) VLAN
17 36 (0.97%) HTTP
18 33 (0.89%) Intranet
19 32 (0.86%) Wi-Fi
Database & Business Intelligence
1 191 (5.14%) SQL Server
2 46 (1.24%) SQL Server Reporting Services
3 41 (1.10%) DB2
3 41 (1.10%) SQL Server Integration Services
4 39 (1.05%) SQL Server 2012
5 35 (0.94%) Relational Database
6 32 (0.86%) Azure SQL Database
7 31 (0.83%) Power BI
8 29 (0.78%) Data Warehouse
9 26 (0.70%) MySQL
10 24 (0.65%) Oracle Reports
11 23 (0.62%) Amazon RDS
12 22 (0.59%) NoSQL
13 21 (0.56%) MongoDB
13 21 (0.56%) Oracle Database
14 20 (0.54%) BusinessObjects
15 19 (0.51%) SQL Server 2008
16 17 (0.46%) Amazon DynamoDB
17 15 (0.40%) GIS
17 15 (0.40%) SAP HANA
Development Applications
1 119 (3.20%) JIRA
2 32 (0.86%) Jenkins
3 28 (0.75%) Git (software)
4 27 (0.73%) Visual Studio
5 15 (0.40%) Visual Studio Team System
6 13 (0.35%) Sonatype Nexus
7 10 (0.27%) Atlassian Bamboo
7 10 (0.27%) Bitbucket
7 10 (0.27%) Octopus Deploy
7 10 (0.27%) Team Foundation Server
8 9 (0.24%) Android Studio
8 9 (0.24%) IBM UrbanCode
9 8 (0.22%) GitLab
10 5 (0.13%) InstallShield
10 5 (0.13%) JMeter
10 5 (0.13%) Selenium
10 5 (0.13%) Subversion
10 5 (0.13%) Visual Studio Tools for Office
11 4 (0.11%) GCC
11 4 (0.11%) Hudson
General
1 705 (18.96%) Finance
2 362 (9.74%) Public Sector
3 204 (5.49%) Retail
4 164 (4.41%) Telecoms
5 122 (3.28%) Banking
6 111 (2.99%) Legal
7 74 (1.99%) Marketing
8 60 (1.61%) Law
9 59 (1.59%) Aerospace
10 55 (1.48%) Manufacturing
11 47 (1.26%) Local Government
12 42 (1.13%) Pharmaceutical
13 36 (0.97%) Back Office
14 29 (0.78%) Billing
15 18 (0.48%) Advertising
15 18 (0.48%) Financial Institution
15 18 (0.48%) Military
16 17 (0.46%) Electronics
17 15 (0.40%) Police
18 14 (0.38%) Games
Job Titles
1 581 (15.63%) Analyst
2 518 (13.93%) Service Manager
3 313 (8.42%) Architect
4 301 (8.10%) Consultant
5 292 (7.85%) Delivery Manager
6 277 (7.45%) IT Manager
7 266 (7.15%) Service Delivery Manager
8 259 (6.97%) Service Analyst
9 172 (4.63%) Support Engineer
10 168 (4.52%) Support Analyst
11 163 (4.38%) Infrastructure Engineer
12 158 (4.25%) Service Desk Analyst
13 154 (4.14%) Developer
14 143 (3.85%) IT Support
15 135 (3.63%) IT Analyst
16 126 (3.39%) IT Services Manager
17 96 (2.58%) Technical Consultant
18 94 (2.53%) Applications Support
19 87 (2.34%) Solutions Architect
20 81 (2.18%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 124 (3.34%) Web Services
2 82 (2.21%) .NET
3 55 (1.48%) HTML
4 47 (1.26%) Middleware
5 43 (1.16%) SOAP
6 41 (1.10%) CSS
7 40 (1.08%) XML
8 30 (0.81%) REST
9 29 (0.78%) AngularJS
10 25 (0.67%) ASP.NET
11 23 (0.62%) HTML5
11 23 (0.62%) LDAP
12 20 (0.54%) RESTful
13 15 (0.40%) SAP Basis
14 11 (0.30%) Node.js
14 11 (0.30%) OAuth
14 11 (0.30%) Spring
14 11 (0.30%) XMPP
15 10 (0.27%) jQuery
15 10 (0.27%) MDX
Miscellaneous
1 317 (8.53%) Analytical Skills
2 311 (8.36%) Management Information System
3 206 (5.54%) Data Centre
4 185 (4.98%) Self-Motivation
5 146 (3.93%) User Experience
6 85 (2.29%) Virtual Team
7 80 (2.15%) Driving Licence
8 79 (2.12%) Public Cloud
9 71 (1.91%) CMDB
10 58 (1.56%) Distributed Denial-of-Service
11 53 (1.43%) iPad
12 51 (1.37%) Hybrid Cloud
13 50 (1.34%) Smartphone
14 48 (1.29%) Video Conferencing
15 45 (1.21%) Enterprise Software
16 38 (1.02%) EPoS
17 35 (0.94%) CCTV
18 30 (0.81%) NHS
18 30 (0.81%) Private Cloud
19 29 (0.78%) Fat Client
Operating Systems
1 855 (23.00%) Windows
2 313 (8.42%) Windows 10
3 305 (8.20%) Windows Server
4 269 (7.24%) Linux
5 170 (4.57%) Windows 7
6 131 (3.52%) Unix
7 104 (2.80%) Windows Server 2012
8 97 (2.61%) Android
9 92 (2.47%) Windows Server 2008
10 59 (1.59%) Apple iOS
11 45 (1.21%) CentOS
11 45 (1.21%) Red Hat Enterprise Linux
12 41 (1.10%) Mac OS X
13 40 (1.08%) Windows 8
14 22 (0.59%) Ubuntu
15 21 (0.56%) Solaris
16 18 (0.48%) Windows XP
17 12 (0.32%) MVS
17 12 (0.32%) zOS
18 11 (0.30%) HPUX
Processes & Methodologies
1 2,325 (62.53%) ITIL
2 1,188 (31.95%) ITSM
3 884 (23.78%) Service Delivery
4 811 (21.81%) Agile Software Development
5 562 (15.12%) Change Management
6 474 (12.75%) Problem-Solving
7 461 (12.40%) Incident Management
8 460 (12.37%) Continuous Improvement
9 449 (12.08%) Project Management
10 433 (11.65%) Problem Management
11 311 (8.36%) Stakeholder Management
12 306 (8.23%) Mentoring
13 285 (7.67%) PRINCE2
14 267 (7.18%) ITIL V3
15 265 (7.13%) DevOps
16 253 (6.80%) Project Delivery
17 251 (6.75%) Information Security
18 245 (6.59%) Migration
19 237 (6.37%) Coaching
20 203 (5.46%) Infrastructure Engineering
Programming Languages
1 399 (10.73%) SQL
2 158 (4.25%) PowerShell
3 137 (3.68%) Java
4 73 (1.96%) Python
5 72 (1.94%) C
6 63 (1.69%) JavaScript
7 60 (1.61%) C#
8 53 (1.43%) Bash Shell
9 34 (0.91%) T-SQL
10 32 (0.86%) Objective-C
11 28 (0.75%) Ruby
12 16 (0.43%) COBOL
12 16 (0.43%) Perl
12 16 (0.43%) Shell Script
13 13 (0.35%) C++
13 13 (0.35%) JCL
14 12 (0.32%) PHP
15 10 (0.27%) VBScript
16 9 (0.24%) Delphi
16 9 (0.24%) Groovy
Qualifications
1 403 (10.84%) Degree
2 274 (7.37%) Security Cleared
3 272 (7.32%) ITIL Certification
4 214 (5.76%) Microsoft Certification
5 180 (4.84%) Cisco Certification
6 177 (4.76%) ITIL Foundation Certificate
7 145 (3.90%) SC Cleared
8 140 (3.77%) CCNA
9 113 (3.04%) MCSE
10 90 (2.42%) MCSA
11 85 (2.29%) CCNP
12 58 (1.56%) DV Cleared
13 51 (1.37%) Computer Science Degree
14 46 (1.24%) MCP
15 40 (1.08%) APMP
15 40 (1.08%) HND
16 38 (1.02%) CISSP
17 30 (0.81%) MCITP
18 26 (0.70%) Citrix Certification
19 23 (0.62%) CCA
Quality Assurance & Compliance
1 457 (12.29%) SLA
2 164 (4.41%) ISO/IEC 27001
3 77 (2.07%) QA
4 67 (1.80%) ISO 9001
5 63 (1.69%) GDPR
6 60 (1.61%) PMO
7 57 (1.53%) COBIT
8 56 (1.51%) PCI DSS
9 52 (1.40%) ISO/IEC 20000
10 38 (1.02%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 36 (0.97%) Sarbanes-Oxley
12 33 (0.89%) Cyber Essentials
13 14 (0.38%) NIST
14 12 (0.32%) Data Quality
15 11 (0.30%) ISO 22301
16 8 (0.22%) Cyber Essentials PLUS
17 6 (0.16%) NCSC
18 5 (0.13%) GAMP
18 5 (0.13%) GxP
19 4 (0.11%) 21 CFR Part 11
System Software
1 590 (15.87%) Active Directory
2 251 (6.75%) VMware Infrastructure
3 134 (3.60%) Hyper-V
4 103 (2.77%) Docker
5 73 (1.96%) VMware ESXi
6 45 (1.21%) Virtual Machines
6 45 (1.21%) XenApp
7 34 (0.91%) vSphere
8 32 (0.86%) XenDesktop
9 24 (0.65%) Virtual Servers
10 21 (0.56%) Microsoft App-V
11 19 (0.51%) Firmware
11 19 (0.51%) Virtual Desktop
12 18 (0.48%) VirtualBox
13 17 (0.46%) Microsoft Virtual Server
13 17 (0.46%) NFS
14 16 (0.43%) BitLocker
14 16 (0.43%) KVM
15 12 (0.32%) VMware NSX
15 12 (0.32%) Xen
Systems Management
1 287 (7.72%) SCCM
2 81 (2.18%) Kubernetes
3 69 (1.86%) Puppet
4 65 (1.75%) Microsoft Intune
5 59 (1.59%) Ansible
5 59 (1.59%) SCOM
6 39 (1.05%) Opscode Chef
6 39 (1.05%) WSUS
7 30 (0.81%) Nagios
7 30 (0.81%) Terraform
8 25 (0.67%) Single Sign-On
9 23 (0.62%) vCenter Server
10 22 (0.59%) vRealize
11 19 (0.51%) Backup Exec
12 18 (0.48%) Docker Swarm
13 17 (0.46%) Tivoli
14 15 (0.40%) AirWatch
14 15 (0.40%) NetBackup
14 15 (0.40%) Netcool
15 13 (0.35%) Microsoft Data Protection Manager
Vendors
1 934 (25.12%) Microsoft
2 522 (14.04%) ServiceNow
3 312 (8.39%) VMware
4 287 (7.72%) Cisco
5 236 (6.35%) Citrix
6 209 (5.62%) Oracle
7 101 (2.72%) SAP
8 90 (2.42%) Remedy
9 82 (2.21%) IBM
10 79 (2.12%) HP
11 73 (1.96%) Apple
12 69 (1.86%) SolarWinds
13 65 (1.75%) Salesforce.com
14 61 (1.64%) Red Hat
15 60 (1.61%) BMC
16 58 (1.56%) Ivanti
17 55 (1.48%) Google
18 52 (1.40%) Dell
19 50 (1.34%) EMC
20 34 (0.91%) Veeam