Period
to 24 May 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 May 2019 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
24 May 2019
Same period 2018 Same period 2017
Rank 143 140 148
Rank change year-on-year -3 +8 -8
Permanent jobs citing Service Management 3,545 4,163 4,012
As % of all permanent IT jobs advertised in the UK 2.44% 2.41% 2.37%
As % of the Processes & Methodologies category 2.66% 2.63% 2.59%
Number of salaries quoted 2,514 2,885 2,939
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +2.15%
10th Percentile £26,250 £25,000 £26,250
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £45,000 £44,400 £43,750
% change year-on-year +1.35% +1.49% +2.94%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 133,252 158,348 154,932
As % of all permanent IT jobs advertised in the UK 91.75% 91.83% 91.49%
Number of salaries quoted 104,246 127,450 127,097
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £29,250 £27,790
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 6 months to 24 May 2019.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 24 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 3,297 £50,000 +5.26% 118
UK excluding London -9 2,288 £45,000 +1.35% 93
London +21 1,112 £60,000 +4.35% 41
South East -1 617 £50,000 +2.04% 27
Midlands +28 601 £45,000 +3.45% 18
North of England -7 543 £42,500 - 23
West Midlands +19 416 £48,500 +2.11% 16
North West -8 287 £45,000 +5.88% 14
Yorkshire -15 213 £42,500 - 9
East of England +57 206 £43,250 -2.70% 2
East Midlands +43 184 £36,500 -8.75% 2
South West -97 183 £44,000 +3.53% 7
Scotland -18 111 £43,000 +1.18% 14
North East +5 41 £40,000 -3.03%
Wales -45 35 £40,000 +40.35% 1
Northern Ireland -29 9 £64,874 +85.35%
Isle of Man - 4 £49,000 - 1

For the 6 months to 24 May 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 2,260 (63.75%) ITIL
2 1,168 (32.95%) ITSM
3 992 (27.98%) Microsoft
4 892 (25.16%) Service Delivery
5 777 (21.92%) Windows
6 742 (20.93%) Finance
7 626 (17.66%) Agile Software Development
8 574 (16.19%) Active Directory
9 522 (14.72%) ServiceNow
10 517 (14.58%) Problem-Solving
11 506 (14.27%) Incident Management
12 489 (13.79%) SLA
13 481 (13.57%) Project Management
14 479 (13.51%) Change Management
15 426 (12.02%) Degree
16 421 (11.88%) ITIL V3
17 420 (11.85%) Problem Management
18 418 (11.79%) Microsoft Azure
18 418 (11.79%) Office 365
19 400 (11.28%) Analytical Skills
20 393 (11.09%) Continuous Improvement
21 368 (10.38%) Stakeholder Management
22 352 (9.93%) Microsoft Office
23 344 (9.70%) VMware
24 342 (9.65%) Management Information System
25 326 (9.20%) SQL
26 322 (9.08%) ITIL Certification
27 313 (8.83%) Windows Server
28 308 (8.69%) Cisco
29 305 (8.60%) PRINCE2

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 175 (4.94%) SharePoint
2 137 (3.86%) MS Exchange
3 85 (2.40%) Skype for Business
4 60 (1.69%) Exchange Server 2010
5 59 (1.66%) IIS
6 29 (0.82%) Exchange Server 2013
7 25 (0.71%) CMS
8 24 (0.68%) Apache
9 23 (0.65%) Confluence
10 17 (0.48%) SharePoint 2010
11 16 (0.45%) Exchange Server 2007
12 14 (0.39%) BizTalk Server
13 13 (0.37%) IBM Domino
13 13 (0.37%) IBM Notes
14 11 (0.31%) Oracle SOA Suite
15 10 (0.28%) CICS
15 10 (0.28%) WebSphere
16 9 (0.25%) Tomcat
16 9 (0.25%) WebLogic
17 8 (0.23%) NetWeaver
Applications
1 352 (9.93%) Microsoft Office
2 174 (4.91%) Microsoft Excel
3 72 (2.03%) Microsoft PowerPoint
4 45 (1.27%) MS Visio
5 36 (1.02%) Microsoft Project
6 11 (0.31%) Spreadsheet
7 8 (0.23%) CATIA
8 7 (0.20%) Acrobat
9 3 (0.085%) SPSS
10 2 (0.056%) Autodesk Inventor
10 2 (0.056%) Chatbot
11 1 (0.028%) Adobe Premiere
Business Applications
1 57 (1.61%) Remedy ITSM
2 43 (1.21%) Dynamics CRM
3 17 (0.48%) Oracle Applications
4 14 (0.39%) Dynamics GP
5 11 (0.31%) Dynamics AX
5 11 (0.31%) SAP S/4HANA
6 9 (0.25%) Eloqua
6 9 (0.25%) Salesforce.com CRM
7 8 (0.23%) SAP BPC
8 7 (0.20%) Workfront
9 6 (0.17%) Remedy AR System
9 6 (0.17%) SAP HR
10 5 (0.14%) SAP Payroll
11 4 (0.11%) SAP ERP
11 4 (0.11%) SAP FI
12 3 (0.085%) Elite 3E
12 3 (0.085%) SAP CO
12 3 (0.085%) SAP FI/CO
12 3 (0.085%) SAP HCM
13 2 (0.056%) Maximo
Cloud Services
1 418 (11.79%) Microsoft Azure
1 418 (11.79%) Office 365
2 251 (7.08%) Amazon AWS
3 104 (2.93%) IaaS
4 102 (2.88%) SaaS
5 78 (2.20%) PaaS
6 51 (1.44%) Power Platform
7 46 (1.30%) Azure Active Directory
8 40 (1.13%) Cloud Computing
9 31 (0.87%) Google Cloud Platform
10 23 (0.65%) Amazon EC2
10 23 (0.65%) OneDrive
11 22 (0.62%) AWS CloudFormation
12 21 (0.59%) Amazon S3
13 18 (0.51%) Mimecast
14 16 (0.45%) Dynamics 365
14 16 (0.45%) OpenShift
15 14 (0.39%) Amazon CloudWatch
15 14 (0.39%) Virtual Private Cloud
16 12 (0.34%) GitHub
Communications & Networking
1 301 (8.49%) Firewall
2 192 (5.42%) WAN
3 183 (5.16%) DNS
4 170 (4.80%) LAN
5 151 (4.26%) DHCP
6 147 (4.15%) VPN
7 119 (3.36%) Network Security
8 112 (3.16%) TCP/IP
9 110 (3.10%) SAN
10 98 (2.76%) Skype
11 90 (2.54%) Internet
12 88 (2.48%) Wireless
13 71 (2.00%) MPLS
14 68 (1.92%) VoIP
15 66 (1.86%) VLAN
16 65 (1.83%) Unified Communications
17 42 (1.18%) Cisco ASA
17 42 (1.18%) Wi-Fi
18 34 (0.96%) Intrusion Detection
19 33 (0.93%) WLAN
Database & Business Intelligence
1 254 (7.17%) SQL Server
2 41 (1.16%) Power BI
2 41 (1.16%) SQL Server 2008
2 41 (1.16%) SQL Server 2012
3 39 (1.10%) SQL Server Integration Services
4 35 (0.99%) Relational Database
5 34 (0.96%) Oracle Database
6 29 (0.82%) Amazon RDS
6 29 (0.82%) Data Warehouse
7 28 (0.79%) MySQL
7 28 (0.79%) SQL Server Reporting Services
8 26 (0.73%) Azure SQL Database
9 21 (0.59%) SAP BW
10 19 (0.54%) GIS
10 19 (0.54%) NoSQL
11 18 (0.51%) DB2
12 17 (0.48%) BusinessObjects
13 16 (0.45%) MongoDB
13 16 (0.45%) PostgreSQL
14 14 (0.39%) QlikView
Development Applications
1 61 (1.72%) JIRA
2 40 (1.13%) Visual Studio
3 39 (1.10%) Jenkins
4 26 (0.73%) Git (software)
5 25 (0.71%) Team Foundation Server
6 20 (0.56%) Visual Studio Team System
7 14 (0.39%) InstallShield
8 12 (0.34%) AdminStudio
9 9 (0.25%) Android Studio
9 9 (0.25%) Hudson
9 9 (0.25%) Sonatype Nexus
10 7 (0.20%) Atlassian Bamboo
10 7 (0.20%) Bitbucket
10 7 (0.20%) Octopus Deploy
10 7 (0.20%) Subversion
11 6 (0.17%) Maven
11 6 (0.17%) MSI
11 6 (0.17%) Selenium
12 5 (0.14%) IntelliJ
12 5 (0.14%) VSS/SourceSafe
General
1 742 (20.93%) Finance
2 181 (5.11%) Retail
3 143 (4.03%) Telecoms
4 142 (4.01%) Banking
5 116 (3.27%) Legal
6 76 (2.14%) Marketing
7 63 (1.78%) Law
8 47 (1.33%) Manufacturing
9 44 (1.24%) Back Office
10 36 (1.02%) Aerospace
10 36 (1.02%) Billing
11 33 (0.93%) Pharmaceutical
12 32 (0.90%) Advertising
13 24 (0.68%) Publishing
14 19 (0.54%) Games
15 17 (0.48%) Financial Institution
15 17 (0.48%) Local Government
16 13 (0.37%) Automotive
16 13 (0.37%) German Language
16 13 (0.37%) Hindi Language
Job Titles
1 604 (17.04%) Analyst
2 499 (14.08%) Service Manager
3 322 (9.08%) Architect
4 293 (8.27%) Consultant
5 265 (7.48%) Delivery Manager
6 251 (7.08%) Services Delivery Manager
7 236 (6.66%) Service Analyst
8 226 (6.38%) IT Manager
9 165 (4.65%) Support Analyst
10 162 (4.57%) Infrastructure Engineer
11 152 (4.29%) Support Engineer
12 148 (4.17%) IT Analyst
13 143 (4.03%) IT Support
14 142 (4.01%) Service Desk Analyst
15 116 (3.27%) ServiceNow Consultant
16 113 (3.19%) Developer
17 110 (3.10%) Technical Consultant
18 101 (2.85%) Applications Support
19 93 (2.62%) IT Services Manager
20 87 (2.45%) Business Analyst
Libraries, Frameworks & Software Standards
1 133 (3.75%) Web Services
2 117 (3.30%) .NET
3 87 (2.45%) HTML
4 81 (2.28%) XML
5 77 (2.17%) CSS
6 62 (1.75%) AngularJS
6 62 (1.75%) REST
7 57 (1.61%) SOAP
8 45 (1.27%) Middleware
9 42 (1.18%) HTML5
10 31 (0.87%) JSON
11 27 (0.76%) RESTful
12 23 (0.65%) ASP.NET
13 22 (0.62%) .NET Framework
14 20 (0.56%) LDAP
14 20 (0.56%) Spring
15 15 (0.42%) Node.js
16 12 (0.34%) Kafka
17 11 (0.31%) SAML
17 11 (0.31%) SAP Basis
Miscellaneous
1 400 (11.28%) Analytical Skills
2 342 (9.65%) Management Information System
3 272 (7.67%) Data Centre
4 231 (6.52%) Self-Motivation
5 91 (2.57%) CMDB
6 81 (2.28%) Public Cloud
6 81 (2.28%) User Experience
7 78 (2.20%) Virtual Team
8 63 (1.78%) Driving Licence
9 57 (1.61%) Hybrid Cloud
10 50 (1.41%) Enterprise Software
10 50 (1.41%) NHS
11 44 (1.24%) Video Conferencing
12 38 (1.07%) Clustering
13 36 (1.02%) Distributed Denial-of-Service
14 35 (0.99%) Smart Meter
15 34 (0.96%) Smartphone
16 32 (0.90%) Replication
17 31 (0.87%) PMI
17 31 (0.87%) Thin Client
Operating Systems
1 777 (21.92%) Windows
2 313 (8.83%) Windows Server
3 286 (8.07%) Linux
4 244 (6.88%) Windows 10
5 207 (5.84%) Windows 7
6 119 (3.36%) Unix
7 113 (3.19%) Windows Server 2012
8 89 (2.51%) Windows Server 2008
9 70 (1.97%) Android
10 48 (1.35%) Apple iOS
11 42 (1.18%) CentOS
11 42 (1.18%) Windows 8
12 38 (1.07%) Red Hat Enterprise Linux
13 33 (0.93%) Mac OS X
14 26 (0.73%) Windows XP
15 17 (0.48%) Ubuntu
16 13 (0.37%) Solaris
16 13 (0.37%) Windows 2000
17 11 (0.31%) Windows Server 2003
18 9 (0.25%) HPUX
Processes & Methodologies
1 2,260 (63.75%) ITIL
2 1,168 (32.95%) ITSM
3 892 (25.16%) Service Delivery
4 626 (17.66%) Agile Software Development
5 517 (14.58%) Problem-Solving
6 506 (14.27%) Incident Management
7 481 (13.57%) Project Management
8 479 (13.51%) Change Management
9 421 (11.88%) ITIL V3
10 420 (11.85%) Problem Management
11 393 (11.09%) Continuous Improvement
12 368 (10.38%) Stakeholder Management
13 305 (8.60%) PRINCE2
14 239 (6.74%) DevOps
15 219 (6.18%) Migration
16 215 (6.06%) Service Design
17 212 (5.98%) Configuration Management
18 207 (5.84%) Information Security
19 206 (5.81%) Disaster Recovery
19 206 (5.81%) Line Management
Programming Languages
1 326 (9.20%) SQL
2 193 (5.44%) PowerShell
3 135 (3.81%) Java
4 105 (2.96%) JavaScript
5 81 (2.28%) C#
6 58 (1.64%) C
7 48 (1.35%) Python
8 43 (1.21%) Bash Shell
9 32 (0.90%) T-SQL
10 21 (0.59%) C++
11 19 (0.54%) PL/SQL
12 17 (0.48%) VBScript
13 15 (0.42%) PHP
14 13 (0.37%) Shell Script
15 10 (0.28%) Ruby
16 9 (0.25%) COBOL
16 9 (0.25%) Delphi
16 9 (0.25%) Perl
17 8 (0.23%) VB.NET
18 7 (0.20%) Go
Qualifications
1 426 (12.02%) Degree
2 322 (9.08%) ITIL Certification
3 273 (7.70%) Security Cleared
4 193 (5.44%) Microsoft Certification
5 167 (4.71%) Cisco Certification
6 147 (4.15%) SC Cleared
7 119 (3.36%) CCNA
8 101 (2.85%) MCSE
9 92 (2.60%) DV Cleared
9 92 (2.60%) MCSA
10 84 (2.37%) ITIL Foundation Certificate
11 71 (2.00%) CCNP
12 68 (1.92%) Computer Science Degree
13 59 (1.66%) CISSP
14 56 (1.58%) PMI Certification
15 54 (1.52%) VMware Certified Professional (VCP)
16 40 (1.13%) PMP
17 34 (0.96%) MCP
18 30 (0.85%) ISEB
19 29 (0.82%) HND
Quality Assurance & Compliance
1 489 (13.79%) SLA
2 162 (4.57%) GDPR
3 130 (3.67%) ISO/IEC 27001
4 63 (1.78%) QA
5 61 (1.72%) PMO
6 52 (1.47%) COBIT
6 52 (1.47%) PCI DSS
7 43 (1.21%) ISO 9001
8 42 (1.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 38 (1.07%) ISO/IEC 20000
9 38 (1.07%) Sarbanes-Oxley
10 22 (0.62%) Cyber Essentials
11 11 (0.31%) GPG13
12 10 (0.28%) ISO 22301
13 6 (0.17%) Data Quality
14 4 (0.11%) Cyber Essentials PLUS
15 3 (0.085%) ISO 31000
15 3 (0.085%) ISO 9000
16 2 (0.056%) Disclosure Scotland
16 2 (0.056%) GAMP
System Software
1 574 (16.19%) Active Directory
2 275 (7.76%) VMware Infrastructure
3 198 (5.59%) Hyper-V
4 76 (2.14%) VMware ESXi
5 75 (2.12%) Docker
6 58 (1.64%) vSphere
7 56 (1.58%) XenApp
8 42 (1.18%) Virtual Machines
9 35 (0.99%) BitLocker
10 32 (0.90%) Firmware
10 32 (0.90%) XenDesktop
11 28 (0.79%) Virtual Desktop
12 24 (0.68%) VMware NSX
13 18 (0.51%) Microsoft App-V
14 15 (0.42%) KVM
15 13 (0.37%) Virtual Servers
16 12 (0.34%) NFS
17 11 (0.31%) Terminal Services
17 11 (0.31%) VirtualBox
18 8 (0.23%) Citrix Hypervisor
Systems Management
1 232 (6.54%) SCCM
2 86 (2.43%) Puppet
3 70 (1.97%) Ansible
4 67 (1.89%) Kubernetes
4 67 (1.89%) SCOM
5 58 (1.64%) Opscode Chef
6 57 (1.61%) Microsoft Intune
7 46 (1.30%) WSUS
8 34 (0.96%) Terraform
9 33 (0.93%) AirWatch
10 32 (0.90%) SCVMM
11 25 (0.71%) Tivoli
12 24 (0.68%) Netcool
13 23 (0.65%) Single Sign-On
13 23 (0.65%) vCenter Server
14 17 (0.48%) Cisco CUCM
15 15 (0.42%) Oracle Enterprise Manager
16 14 (0.39%) Backup Exec
16 14 (0.39%) Microsoft Data Protection Manager
16 14 (0.39%) Nagios
Vendors
1 992 (27.98%) Microsoft
2 522 (14.72%) ServiceNow
3 344 (9.70%) VMware
4 308 (8.69%) Cisco
5 251 (7.08%) Citrix
6 166 (4.68%) Oracle
7 138 (3.89%) Remedy
8 99 (2.79%) SAP
9 96 (2.71%) BMC
10 82 (2.31%) HP
11 69 (1.95%) IBM
12 58 (1.64%) Red Hat
13 52 (1.47%) Apple
13 52 (1.47%) SolarWinds
14 43 (1.21%) Ivanti
15 40 (1.13%) Salesforce.com
16 39 (1.10%) CheckPoint
17 37 (1.04%) Google
17 37 (1.04%) Veeam
18 36 (1.02%) F5