Period
to 19 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 August 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
19 Aug 2017
Same period 2016 Same period 2015
Rank 159 135 116
Rank change year-on-year -24 -19 +27
Permanent jobs citing Service Management 4046 4930 5638
As % of all permanent IT jobs advertised in the UK 2.29% 2.50% 2.59%
As % of the Processes & Methodologies category 2.54% 2.81% 2.94%
Number of salaries quoted 2895 3652 4248
UK median annual salary £47,500 £47,500 £47,500
10th Percentile £26,250 £25,750 £25,750
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £44,000 £43,250 £45,000
% change year-on-year +1.73% -3.89% -

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 159042 175633 191561
As % of all permanent IT job vacancies advertised in the UK 89.89% 89.06% 88.13%
Number of salaries quoted 126409 146488 156350
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £28,723 £27,625 £27,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £42,500 £42,500 £42,500

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 6 months to 19 August 2017.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 19 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 3710 £47,500 - 209
UK excluding London -37 2194 £44,000 +1.73% 162
London +5 1704 £55,000 +1.71% 70
North of England -29 589 £40,350 -5.06% 52
South East -28 529 £45,000 -7.22% 39
Midlands -55 364 £45,000 +7.98% 20
North West -27 319 £45,000 - 25
West Midlands -43 282 £47,500 +11.76% 17
South West -23 276 £45,000 +8.43% 12
Yorkshire -34 233 £37,500 -10.71% 18
East of England -57 228 £46,250 -2.63% 16
Scotland +9 118 £45,000 +20.00% 16
Wales +30 99 £40,000 +33.33% 5
East Midlands -61 76 £40,000 - 3
North East +17 37 £36,000 -13.25% 9
Northern Ireland -2 19 £38,750 -3.13% 2
Channel Islands - 1 - -

For the 6 months to 19 August 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 2576 (63.67%) ITIL
2 1118 (27.63%) Finance
3 1055 (26.08%) ITSM
4 962 (23.78%) Windows
5 912 (22.54%) Service Delivery
6 860 (21.26%) Microsoft
7 602 (14.88%) Project Management
8 556 (13.74%) Active Directory
9 550 (13.59%) SLA
10 549 (13.57%) Agile Software Development
11 547 (13.52%) Change Management
12 518 (12.80%) Problem Management
13 468 (11.57%) Degree
14 456 (11.27%) Incident Management
15 450 (11.12%) VMware
16 444 (10.97%) ITIL V3
17 425 (10.50%) Microsoft Office
18 423 (10.45%) Banking
19 413 (10.21%) Continuous Improvement
20 403 (9.96%) Stakeholder Management
21 400 (9.89%) Management Information System
22 384 (9.49%) Analytical Skills
23 381 (9.42%) SQL
24 379 (9.37%) ServiceNow
25 359 (8.87%) Cisco
26 354 (8.75%) Data Centre
27 342 (8.45%) Linux
28 338 (8.35%) Windows Server
29 321 (7.93%) PRINCE2
30 320 (7.91%) Retail

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 272 (6.72%) MS Exchange
2 167 (4.13%) SharePoint
3 153 (3.78%) Exchange Server 2010
4 138 (3.41%) Skype for Business
5 97 (2.40%) IIS
6 67 (1.66%) Tomcat
7 52 (1.29%) Apache
7 52 (1.29%) JBoss
8 47 (1.16%) WebLogic
9 40 (0.99%) Confluence
10 38 (0.94%) IBM Notes
11 30 (0.74%) WebSphere
12 28 (0.69%) Oracle SOA Suite
12 28 (0.69%) SharePoint 2013
13 18 (0.44%) Exchange Server 2007
14 17 (0.42%) Blackberry Enterprise Server
15 15 (0.37%) BizTalk Server
15 15 (0.37%) Exchange Server 2013
16 14 (0.35%) CMS
17 12 (0.30%) SAS
Applications
1 425 (10.50%) Microsoft Office
2 127 (3.14%) Microsoft Excel
3 69 (1.71%) Microsoft PowerPoint
4 48 (1.19%) MS Visio
5 45 (1.11%) Microsoft Project
6 26 (0.64%) Spreadsheet
7 1 (0.025%) Acrobat
7 1 (0.025%) AutoCAD
7 1 (0.025%) InfoPath
Business Applications
1 104 (2.57%) Remedy ITSM
2 44 (1.09%) Dynamics CRM
3 28 (0.69%) assyst
4 20 (0.49%) Dynamics AX
5 17 (0.42%) Workfront
6 12 (0.30%) SAP CO
6 12 (0.30%) SAP FI
6 12 (0.30%) SAP FI/CO
7 9 (0.22%) MetaTrader
8 7 (0.17%) Dynamics NAV
8 7 (0.17%) SAP MM
8 7 (0.17%) SAP SD
9 6 (0.15%) Oracle BPM
9 6 (0.15%) SAP SRM
10 5 (0.12%) BPCS
10 5 (0.12%) HFM
10 5 (0.12%) Remedy AR System
10 5 (0.12%) Salesforce.com CRM
10 5 (0.12%) SAP Hybris
11 4 (0.099%) SAP HR
Cloud Services
1 242 (5.98%) Office 365
2 205 (5.07%) Microsoft Azure
3 168 (4.15%) IaaS
4 146 (3.61%) Amazon AWS
5 126 (3.11%) SaaS
6 76 (1.88%) PaaS
7 30 (0.74%) Cloud Computing
8 13 (0.32%) Amazon EC2
8 13 (0.32%) Dynamics 365
9 11 (0.27%) Force.com
10 7 (0.17%) OneDrive
11 6 (0.15%) Yammer
12 5 (0.12%) Google Cloud Platform
12 5 (0.12%) Mimecast
13 4 (0.099%) Amazon SQS
13 4 (0.099%) G Suite
13 4 (0.099%) GitHub
14 3 (0.074%) Azure Active Directory
14 3 (0.074%) OpenShift
15 2 (0.049%) Google Drive
Communications & Networking
1 225 (5.56%) Firewall
2 224 (5.54%) WAN
3 195 (4.82%) DNS
4 187 (4.62%) LAN
5 177 (4.37%) VPN
6 154 (3.81%) Internet
7 142 (3.51%) TCP/IP
8 139 (3.44%) Skype
9 136 (3.36%) SAN
10 113 (2.79%) DHCP
11 84 (2.08%) VoIP
12 81 (2.00%) Network Security
13 62 (1.53%) Unified Communications
14 58 (1.43%) Wireless
15 53 (1.31%) Cisco IOS
15 53 (1.31%) MPLS
15 53 (1.31%) Wi-Fi
16 51 (1.26%) HTTP
17 50 (1.24%) BGP
18 41 (1.01%) Cisco ASA
Database & Business Intelligence
1 264 (6.52%) SQL Server
2 102 (2.52%) MySQL
3 64 (1.58%) Oracle Database
4 44 (1.09%) BusinessObjects
5 39 (0.96%) SQL Server Reporting Services
6 36 (0.89%) Big Data
6 36 (0.89%) Data Warehouse
7 33 (0.82%) DB2
8 32 (0.79%) Relational Database
9 26 (0.64%) SAP BW
9 26 (0.64%) SQL Server 2005
9 26 (0.64%) SQL Server 2012
10 24 (0.59%) MongoDB
11 23 (0.57%) SQL Server 2008
11 23 (0.57%) SQL Server Integration Services
12 22 (0.54%) NoSQL
13 20 (0.49%) PostgreSQL
14 14 (0.35%) SQL Server 2014
15 13 (0.32%) Hadoop
15 13 (0.32%) Power BI
Development Applications
1 87 (2.15%) JIRA
2 56 (1.38%) Jenkins
3 46 (1.14%) Team Foundation Server
4 30 (0.74%) Git (software)
5 28 (0.69%) Subversion
6 25 (0.62%) Selenium
7 24 (0.59%) Maven
8 19 (0.47%) SoapUI
9 18 (0.44%) JUnit
9 18 (0.44%) LoadRunner
10 17 (0.42%) VSS/SourceSafe
11 16 (0.40%) HP UFT
11 16 (0.40%) Sonatype Nexus
12 13 (0.32%) Octopus Deploy
13 11 (0.27%) Atlassian Bamboo
13 11 (0.27%) Cucumber
14 10 (0.25%) ClearCase
14 10 (0.25%) MSI
14 10 (0.25%) TeamCity
15 9 (0.22%) JMeter
General
1 1118 (27.63%) Finance
2 423 (10.45%) Banking
3 320 (7.91%) Retail
4 223 (5.51%) Telecoms
5 189 (4.67%) Investment Banking
6 182 (4.50%) Retail Banking
7 142 (3.51%) Legal
8 88 (2.17%) Marketing
9 85 (2.10%) Law
10 78 (1.93%) Billing
11 75 (1.85%) Back Office
12 58 (1.43%) Manufacturing
13 49 (1.21%) Publishing
14 37 (0.91%) Financial Institution
15 29 (0.72%) Local Government
16 27 (0.67%) International Banking
17 21 (0.52%) Spanish Language
18 18 (0.44%) Advertising
19 15 (0.37%) Pharmaceutical
20 14 (0.35%) Automotive
Job Titles
1 685 (16.93%) Analyst
2 615 (15.20%) Service Manager
3 352 (8.70%) IT Manager
4 261 (6.45%) Service Analyst
5 246 (6.08%) Architect
6 242 (5.98%) Consultant
7 212 (5.24%) IT Services Manager
8 211 (5.22%) Delivery Manager
9 202 (4.99%) Support Engineer
10 196 (4.84%) Services Delivery Manager
11 158 (3.91%) Administrator
11 158 (3.91%) Support Analyst
12 145 (3.58%) Service Desk Analyst
13 144 (3.56%) Applications Support
14 127 (3.14%) Project Manager
15 118 (2.92%) ITIL Manager
16 116 (2.87%) Desktop Support
17 100 (2.47%) Network Engineer
18 98 (2.42%) IT Support
19 97 (2.40%) IT Analyst
Libraries, Frameworks & Software Standards
1 184 (4.55%) HTML
2 151 (3.73%) Web Services
3 137 (3.39%) .NET
3 137 (3.39%) CSS
4 121 (2.99%) XML
5 92 (2.27%) SOAP
6 62 (1.53%) J2EE
7 61 (1.51%) REST
8 55 (1.36%) Middleware
9 39 (0.96%) HTML5
10 38 (0.94%) Spring
11 32 (0.79%) Hibernate
12 27 (0.67%) JSON
13 26 (0.64%) RESTful
14 23 (0.57%) .NET Framework
15 22 (0.54%) Ajax
16 20 (0.49%) JSP
17 18 (0.44%) AngularJS
17 18 (0.44%) Oracle Fusion
18 17 (0.42%) jQuery
Miscellaneous
1 400 (9.89%) Management Information System
2 384 (9.49%) Analytical Skills
3 354 (8.75%) Data Centre
4 203 (5.02%) Computer Science
5 169 (4.18%) User Experience
6 133 (3.29%) Blackberry
7 121 (2.99%) CMDB
8 59 (1.46%) Mainframe
9 58 (1.43%) Virtual Team
10 56 (1.38%) Replication
11 52 (1.29%) NHS
12 49 (1.21%) Enterprise Software
13 45 (1.11%) iPad
13 45 (1.11%) Reference Data
14 44 (1.09%) Public Cloud
15 39 (0.96%) Pricing Data
16 36 (0.89%) Driving Licence
17 35 (0.87%) Smartphone
17 35 (0.87%) Video Conferencing
18 34 (0.84%) Mobile App
Operating Systems
1 962 (23.78%) Windows
2 342 (8.45%) Linux
3 338 (8.35%) Windows Server
4 318 (7.86%) Windows 7
5 218 (5.39%) Unix
6 151 (3.73%) Android
7 144 (3.56%) Apple iOS
8 143 (3.53%) Windows Server 2008
9 137 (3.39%) Windows 10
10 131 (3.24%) Windows Server 2012
11 104 (2.57%) Mac OS X
12 86 (2.13%) Windows Server 2003
13 46 (1.14%) Red Hat Enterprise Linux
14 35 (0.87%) Windows XP
15 32 (0.79%) Windows 8
16 25 (0.62%) Solaris
17 20 (0.49%) HPUX
17 20 (0.49%) Mac OS
18 17 (0.42%) CentOS
19 13 (0.32%) AIX
Processes & Methodologies
1 2576 (63.67%) ITIL
2 1055 (26.08%) ITSM
3 912 (22.54%) Service Delivery
4 602 (14.88%) Project Management
5 549 (13.57%) Agile Software Development
6 547 (13.52%) Change Management
7 518 (12.80%) Problem Management
8 456 (11.27%) Incident Management
9 444 (10.97%) ITIL V3
10 413 (10.21%) Continuous Improvement
11 403 (9.96%) Stakeholder Management
12 321 (7.93%) PRINCE2
13 293 (7.24%) Asset Management
14 280 (6.92%) Service Design
15 276 (6.82%) Information Security
16 229 (5.66%) Configuration Management
17 193 (4.77%) Process Improvement
18 191 (4.72%) Mentoring
19 189 (4.67%) Wealth Management
20 184 (4.55%) Disaster Recovery
Programming Languages
1 381 (9.42%) SQL
2 224 (5.54%) Java
3 202 (4.99%) JavaScript
4 165 (4.08%) PowerShell
5 101 (2.50%) C#
6 90 (2.22%) Python
7 76 (1.88%) C
8 61 (1.51%) Shell Script
9 46 (1.14%) PL/SQL
10 41 (1.01%) Perl
11 38 (0.94%) Bash Shell
12 33 (0.82%) PHP
13 28 (0.69%) VBScript
14 26 (0.64%) VB
15 20 (0.49%) T-SQL
16 19 (0.47%) Ruby
17 9 (0.22%) COBOL
17 9 (0.22%) Groovy
17 9 (0.22%) R
18 8 (0.20%) VB.NET
Qualifications
1 468 (11.57%) Degree
2 309 (7.64%) ITIL Certification
3 306 (7.56%) Security Cleared
4 278 (6.87%) Microsoft Certification
5 218 (5.39%) MCSE
6 204 (5.04%) SC Cleared
7 168 (4.15%) Cisco Certification
8 123 (3.04%) CISSP
9 105 (2.60%) CCNA
10 103 (2.55%) DV Cleared
11 101 (2.50%) Computer Science Degree
12 99 (2.45%) Citrix Certification
13 94 (2.32%) CCA
14 89 (2.20%) ITIL Foundation Certificate
15 87 (2.15%) CCNP
16 72 (1.78%) MCSA
17 69 (1.71%) CISM
18 67 (1.66%) MCP
19 63 (1.56%) PMI Certification
20 61 (1.51%) ISEB
Quality Assurance & Compliance
1 550 (13.59%) SLA
2 194 (4.79%) ISO/IEC 27001
3 142 (3.51%) ISO/IEC 20000
4 112 (2.77%) ISO 9001
5 94 (2.32%) QA
6 63 (1.56%) PCI DSS
7 54 (1.33%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 42 (1.04%) PMO
9 38 (0.94%) COBIT
10 35 (0.87%) Sarbanes-Oxley
11 25 (0.62%) Data Quality
12 15 (0.37%) Cyber Essentials
13 12 (0.30%) ISO 22301
13 12 (0.30%) PMBOK
14 11 (0.27%) ISO 9000
15 9 (0.22%) GDPR
15 9 (0.22%) JSP 440
16 6 (0.15%) Cyber Essentials PLUS
16 6 (0.15%) HMG Security Policy Framework
16 6 (0.15%) SSAE 16
System Software
1 556 (13.74%) Active Directory
2 286 (7.07%) VMware Infrastructure
3 119 (2.94%) XenApp
4 112 (2.77%) XenDesktop
5 100 (2.47%) Hyper-V
6 71 (1.75%) VMware ESXi
7 70 (1.73%) vSphere
8 45 (1.11%) Virtual Desktop
9 32 (0.79%) Virtual Machines
10 24 (0.59%) Docker
11 16 (0.40%) Virtual Servers
12 14 (0.35%) Microsoft App-V
13 13 (0.32%) Terminal Services
14 8 (0.20%) Firmware
14 8 (0.20%) VMware Workstation
15 7 (0.17%) Snort
15 7 (0.17%) Terminal Server
15 7 (0.17%) Tivoli Workload Scheduler
15 7 (0.17%) vCloud
15 7 (0.17%) VMware NSX
Systems Management
1 260 (6.43%) SCCM
2 89 (2.20%) AirWatch
3 69 (1.71%) SCOM
4 55 (1.36%) Puppet
5 50 (1.24%) Nagios
6 41 (1.01%) Tivoli
7 33 (0.82%) vCenter Server
8 32 (0.79%) Tivoli Storage Manager
9 30 (0.74%) Ansible
10 26 (0.64%) Opscode Chef
10 26 (0.64%) WSUS
11 23 (0.57%) Opsview
12 22 (0.54%) Norton AntiVirus
13 19 (0.47%) Microsoft Clustering
13 19 (0.47%) ZABBIX
14 18 (0.44%) Microsoft Data Protection Manager
15 17 (0.42%) CA Spectrum
15 17 (0.42%) Cisco LMS
15 17 (0.42%) NetBackup
16 16 (0.40%) Backup Exec
Vendors
1 860 (21.26%) Microsoft
2 450 (11.12%) VMware
3 379 (9.37%) ServiceNow
4 359 (8.87%) Cisco
5 314 (7.76%) Citrix
6 225 (5.56%) Oracle
7 187 (4.62%) Remedy
8 171 (4.23%) HP
9 147 (3.63%) SAP
10 135 (3.34%) Apple
11 116 (2.87%) McAfee
12 107 (2.64%) Juniper
13 98 (2.42%) AppSense
14 94 (2.32%) BMC
15 90 (2.22%) IBM
16 51 (1.26%) Red Hat
17 48 (1.19%) Symantec
18 44 (1.09%) CheckPoint
18 44 (1.09%) NetApp
19 43 (1.06%) CA