Period
to

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 May 2022 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
24 May 2022
Same period 2021 Same period 2020
Rank 198 173 159
Rank change year-on-year -25 -14 -9
Permanent jobs citing Service Management 3,299 1,804 2,108
As % of all permanent jobs advertised in the UK 2.01% 1.96% 2.27%
As % of the Processes & Methodologies category 2.12% 2.10% 2.44%
Number of salaries quoted 2,197 1,235 1,593
10th Percentile £26,575 £27,250 £29,000
25th Percentile £37,066 £37,500 £36,750
Median annual salary (50th Percentile) £52,500 £52,000 £52,500
Median % change year-on-year +0.96% -0.95% +5.00%
75th Percentile £66,250 £70,000 £71,250
90th Percentile £83,750 £82,500 £87,350
UK excluding London median annual salary £47,500 £45,000 £47,750
% change year-on-year +5.56% -5.76% +6.11%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 155,892 85,794 86,323
As % of all permanent IT jobs advertised in the UK 95.03% 93.40% 92.89%
Number of salaries quoted 81,873 63,741 69,405
10th Percentile £34,000 £32,500 £31,250
25th Percentile £44,618 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +4.76%
75th Percentile £80,000 £75,000 £73,750
90th Percentile £96,250 £90,000 £90,000
UK excluding London median annual salary £52,500 £48,500 £47,500
% change year-on-year +8.25% +2.11% +5.56%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 24 May 2022.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 24 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -2 2,882 £52,500 +5.00% 305
UK excluding London +4 1,846 £47,500 +5.56% 258
Work from Home -8 1,247 £55,000 - 87
London +3 1,137 £57,500 -11.54% 69
North of England +35 499 £45,000 - 69
South East -49 384 £55,000 +10.00% 52
Midlands +19 326 £47,500 +11.76% 56
North West +23 271 £45,000 -10.00% 32
West Midlands +35 267 £50,000 +11.11% 40
South West +15 266 £45,000 +2.86% 33
East of England +18 225 £52,500 +10.53% 22
Yorkshire +22 190 £45,000 - 29
Wales -23 86 £36,600 +12.61% 3
Scotland -89 75 £45,000 -1.10% 19
East Midlands -35 58 £42,500 +6.25% 16
North East +5 42 £39,250 -12.78% 8
Northern Ireland -12 8 £37,500 -46.24% 3

For the 6 months to 24 May 2022, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 1,870 (56.68%) ITIL
2 1,157 (35.07%) ITSM
3 1,147 (34.77%) Social Skills
4 992 (30.07%) Microsoft
5 825 (25.01%) Service Delivery
6 798 (24.19%) Agile
7 715 (21.67%) Finance
8 677 (20.52%) Windows
9 623 (18.88%) Microsoft 365
10 578 (17.52%) Azure
11 575 (17.43%) Problem-Solving
12 547 (16.58%) Active Directory
13 531 (16.10%) SLA
14 494 (14.97%) Problem Management
15 480 (14.55%) Incident Management
16 472 (14.31%) Security Cleared
17 436 (13.22%) Change Management
18 421 (12.76%) Project Management
19 416 (12.61%) Continuous Improvement
20 370 (11.22%) Analytical Skills
20 370 (11.22%) Degree
21 358 (10.85%) DevOps
22 357 (10.82%) AWS
23 346 (10.49%) ServiceNow
24 322 (9.76%) Stakeholder Management
25 320 (9.70%) Management Information System
26 312 (9.46%) Public Sector
27 307 (9.31%) Service Design
28 305 (9.25%) Microsoft Office
29 295 (8.94%) Windows Server

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 205 (6.21%) SharePoint
2 155 (4.70%) Confluence
3 67 (2.03%) MS Exchange
4 47 (1.42%) Apache
5 41 (1.24%) CMS
6 24 (0.73%) Apache Spark
7 14 (0.42%) Cloud Foundry
8 13 (0.39%) Elasticsearch
8 13 (0.39%) Skype for Business
9 11 (0.33%) IIS
10 9 (0.27%) Apache Pig
10 9 (0.27%) Exchange Server 2013
10 9 (0.27%) Tomcat
11 7 (0.21%) Moodle
11 7 (0.21%) SharePoint 2013
12 6 (0.18%) Drupal
12 6 (0.18%) Jupyter
13 5 (0.15%) Exchange Server 2010
13 5 (0.15%) ThingWorx
13 5 (0.15%) WebSphere
Applications
1 305 (9.25%) Microsoft Office
2 170 (5.15%) Microsoft Excel
3 72 (2.18%) Microsoft PowerPoint
4 65 (1.97%) MS Visio
5 37 (1.12%) Microsoft Project
6 17 (0.52%) Chatbot
7 4 (0.12%) Spreadsheet
7 4 (0.12%) Windchill
8 1 (0.030%) Acrobat
8 1 (0.030%) Adobe Premiere
8 1 (0.030%) Photoshop
8 1 (0.030%) Sketch
Business Applications
1 44 (1.33%) Dynamics CRM
2 37 (1.12%) Remedy ITSM
3 35 (1.06%) NetSuite
4 14 (0.42%) Dynamics AX
5 12 (0.36%) R3 Corda
5 12 (0.36%) SAP S/4HANA
6 11 (0.33%) SAP CRM
7 7 (0.21%) SAP BPC
7 7 (0.21%) SAP ERP
8 6 (0.18%) Elite 3E
8 6 (0.18%) SAP ECC
8 6 (0.18%) SAP PP
9 5 (0.15%) assyst
9 5 (0.15%) Magento
9 5 (0.15%) Oracle Financials
9 5 (0.15%) SAP Oil and Gas
9 5 (0.15%) SAP SD
9 5 (0.15%) Toggl
10 4 (0.12%) Oracle EBS
10 4 (0.12%) Workday HCM
Cloud Services
1 623 (18.88%) Microsoft 365
2 578 (17.52%) Azure
3 357 (10.82%) AWS
4 207 (6.27%) SaaS
5 121 (3.67%) GCP
6 119 (3.61%) Azure Active Directory
7 114 (3.46%) IaaS
8 97 (2.94%) PaaS
9 87 (2.64%) Power Platform
10 82 (2.49%) OneDrive
11 63 (1.91%) Dynamics 365
12 47 (1.42%) Google Workspace
13 41 (1.24%) Mimecast
14 35 (1.06%) Serverless
15 34 (1.03%) Amazon S3
16 32 (0.97%) Taleo
17 31 (0.94%) Cloud Computing
18 30 (0.91%) PowerApps
19 26 (0.79%) AWS Lambda
20 25 (0.76%) Boomi
Communications & Networking
1 186 (5.64%) Firewall
2 182 (5.52%) DNS
3 151 (4.58%) DHCP
4 131 (3.97%) LAN
4 131 (3.97%) TCP/IP
5 125 (3.79%) WAN
6 116 (3.52%) VPN
7 72 (2.18%) Internet
8 55 (1.67%) Wi-Fi
8 55 (1.67%) Wireless
9 49 (1.49%) Network Security
10 48 (1.45%) SAN
11 43 (1.30%) OSPF
12 42 (1.27%) BGP
13 39 (1.18%) Skype
14 38 (1.15%) VoIP
15 37 (1.12%) VLAN
16 33 (1.00%) MPLS
16 33 (1.00%) SD-WAN
16 33 (1.00%) WebEx
Database & Business Intelligence
1 108 (3.27%) SQL Server
2 56 (1.70%) Power BI
3 47 (1.42%) MySQL
4 36 (1.09%) PostgreSQL
5 28 (0.85%) Big Data
5 28 (0.85%) MongoDB
6 27 (0.82%) Relational Database
7 26 (0.79%) Azure SQL Database
8 23 (0.70%) Hadoop
9 22 (0.67%) Tableau
10 21 (0.64%) Amazon RDS
10 21 (0.64%) Oracle Database
11 20 (0.61%) NoSQL
12 16 (0.48%) SAP HANA
13 15 (0.45%) SQL Server Integration Services
14 14 (0.42%) SQL Server Reporting Services
15 13 (0.39%) Amazon DynamoDB
16 12 (0.36%) Electronic Patient Records
16 12 (0.36%) Metadata
17 11 (0.33%) SQL Server Analysis Services
Development Applications
1 213 (6.46%) JIRA
2 70 (2.12%) Git (software)
3 45 (1.36%) Jenkins
4 24 (0.73%) Team Foundation Server
5 23 (0.70%) Sonatype Nexus
6 22 (0.67%) Visual Studio
7 20 (0.61%) Bitbucket
8 19 (0.58%) Cypress.io
9 17 (0.52%) TeamCity
10 16 (0.48%) GitLab
11 12 (0.36%) Mocha
11 12 (0.36%) ScriptRunner
12 8 (0.24%) Octopus Deploy
12 8 (0.24%) SQL Server Management Studio (SSMS)
13 7 (0.21%) Artifactory
13 7 (0.21%) Cucumber
13 7 (0.21%) HP UFT
13 7 (0.21%) Maven
13 7 (0.21%) NeoLoad
13 7 (0.21%) Selenium
General
1 1,147 (34.77%) Social Skills
2 715 (21.67%) Finance
3 370 (11.22%) Analytical Skills
4 312 (9.46%) Public Sector
5 229 (6.94%) Influencing Skills
6 197 (5.97%) Inclusion and Diversity
7 181 (5.49%) Organisational Skills
8 155 (4.70%) Retail
9 143 (4.33%) Telecoms
10 133 (4.03%) Legal
11 127 (3.85%) Law
12 117 (3.55%) Presentation Skills
13 107 (3.24%) Banking
14 92 (2.79%) Marketing
15 69 (2.09%) Manufacturing
16 62 (1.88%) Documentation Skills
17 53 (1.61%) Advertising
18 50 (1.52%) Games
19 41 (1.24%) Pharmaceutical
20 34 (1.03%) Military
Job Titles
1 655 (19.85%) Analyst
2 446 (13.52%) Service Manager
3 267 (8.09%) IT Manager
4 262 (7.94%) Service Analyst
5 213 (6.46%) Architect
6 201 (6.09%) Delivery Manager
7 197 (5.97%) Service Desk Analyst
8 178 (5.40%) Service Delivery Manager
9 140 (4.24%) Support Analyst
10 129 (3.91%) Consultant
11 125 (3.79%) IT Analyst
12 121 (3.67%) Senior Manager
13 119 (3.61%) IT Services Manager
14 118 (3.58%) Project Manager
15 112 (3.39%) Infrastructure Engineer
16 110 (3.33%) Support Engineer
17 98 (2.97%) IT Support
18 80 (2.42%) Developer
19 77 (2.33%) Applications Support
20 75 (2.27%) Administrator
Libraries, Frameworks & Software Standards
1 90 (2.73%) HTML
2 83 (2.52%) Web Services
3 73 (2.21%) JSON
4 68 (2.06%) .NET
4 68 (2.06%) Middleware
5 67 (2.03%) CSS
6 52 (1.58%) Kafka
7 48 (1.45%) XML
8 39 (1.18%) SOAP
9 38 (1.15%) EDI
9 38 (1.15%) LDAP
10 37 (1.12%) Node.js
11 35 (1.06%) .NET Framework
12 32 (0.97%) COM
13 31 (0.94%) SAML
14 29 (0.88%) Ajax
14 29 (0.88%) RESTful
15 28 (0.85%) AngularJS
16 26 (0.79%) .NET Core
16 26 (0.79%) Entity Framework
Miscellaneous
1 320 (9.70%) Management Information System
2 247 (7.49%) Self-Motivation
3 133 (4.03%) Data Centre
4 113 (3.43%) Enterprise Software
5 98 (2.97%) User Experience
6 95 (2.88%) NHS
7 87 (2.64%) CMDB
8 77 (2.33%) Public Cloud
9 48 (1.45%) Cyberattack
10 39 (1.18%) Hybrid Cloud
10 39 (1.18%) Video Conferencing
11 38 (1.15%) Virtual Team
12 36 (1.09%) Cloud Native
13 35 (1.06%) Clustering
13 35 (1.06%) IoT
14 31 (0.94%) Blog
15 29 (0.88%) Legacy Systems
15 29 (0.88%) Smartphone
16 28 (0.85%) Mobile App
17 21 (0.64%) Private Cloud
Operating Systems
1 677 (20.52%) Windows
2 295 (8.94%) Windows Server
3 244 (7.40%) Windows 10
4 204 (6.18%) Linux
5 67 (2.03%) Android
6 63 (1.91%) Apple iOS
7 57 (1.73%) Unix
8 52 (1.58%) Mac OS
9 38 (1.15%) Mac OS X
10 29 (0.88%) Windows 7
11 27 (0.82%) Ubuntu
11 27 (0.82%) Windows Server 2016
12 25 (0.76%) Windows Server 2012
13 24 (0.73%) CentOS
14 21 (0.64%) Windows Server 2008
15 20 (0.61%) Windows Server 2019
16 19 (0.58%) Red Hat Enterprise Linux
17 6 (0.18%) Windows Server 2003
18 4 (0.12%) Debian
19 3 (0.091%) SUSE
Processes & Methodologies
1 1,870 (56.68%) ITIL
2 1,157 (35.07%) ITSM
3 825 (25.01%) Service Delivery
4 798 (24.19%) Agile
5 575 (17.43%) Problem-Solving
6 494 (14.97%) Problem Management
7 480 (14.55%) Incident Management
8 436 (13.22%) Change Management
9 421 (12.76%) Project Management
10 416 (12.61%) Continuous Improvement
11 358 (10.85%) DevOps
12 322 (9.76%) Stakeholder Management
13 307 (9.31%) Service Design
14 252 (7.64%) Time Management
15 248 (7.52%) Mentoring
16 237 (7.18%) Coaching
17 235 (7.12%) Analytics
18 233 (7.06%) Project Delivery
19 232 (7.03%) Cybersecurity
20 206 (6.24%) Line Management
Programming Languages
1 242 (7.34%) SQL
2 182 (5.52%) PowerShell
3 137 (4.15%) Python
4 133 (4.03%) JavaScript
5 104 (3.15%) Java
6 55 (1.67%) C#
6 55 (1.67%) T-SQL
7 54 (1.64%) C
8 50 (1.52%) Bash
9 21 (0.64%) PHP
10 20 (0.61%) C++
11 19 (0.58%) Shell Script
12 18 (0.55%) Ruby
13 14 (0.42%) Perl
14 13 (0.39%) TypeScript
15 11 (0.33%) Apex Code
16 9 (0.27%) MATLAB
17 8 (0.24%) PL/SQL
18 6 (0.18%) R
19 5 (0.15%) Data Analysis Expressions (DAX)
Qualifications
1 472 (14.31%) Security Cleared
2 370 (11.22%) Degree
3 266 (8.06%) SC Cleared
4 234 (7.09%) ITIL Certification
5 131 (3.97%) DBS Check
6 118 (3.58%) Microsoft Certification
7 91 (2.76%) DV Cleared
8 80 (2.42%) ITIL Foundation Certificate
9 71 (2.15%) Cisco Certification
10 64 (1.94%) MCSE
11 63 (1.91%) CISSP
12 39 (1.18%) PMI Certification
13 38 (1.15%) CCNA
13 38 (1.15%) CCNP
13 38 (1.15%) VMware Certified Professional (VCP)
14 35 (1.06%) BPSS Clearance
14 35 (1.06%) Computer Science Degree
14 35 (1.06%) PMP
15 28 (0.85%) CISM
16 26 (0.79%) MCSA
Quality Assurance & Compliance
1 531 (16.10%) SLA
2 121 (3.67%) ISO/IEC 27001
3 99 (3.00%) QA
4 69 (2.09%) Cyber Essentials
5 49 (1.49%) GDPR
6 42 (1.27%) NCSC
7 41 (1.24%) PMO
8 35 (1.06%) COBIT
9 30 (0.91%) SOC 2
10 22 (0.67%) ISO/IEC 20000
11 21 (0.64%) ISO 9001
12 20 (0.61%) NIST
13 17 (0.52%) SOC 1
14 16 (0.48%) PCI DSS
15 15 (0.45%) Accessibility
15 15 (0.45%) Data Quality
15 15 (0.45%) GRC
15 15 (0.45%) Sarbanes-Oxley
16 11 (0.33%) Cyber Essentials PLUS
17 10 (0.30%) ISO 22301
System Software
1 547 (16.58%) Active Directory
2 188 (5.70%) VMware Infrastructure
3 103 (3.12%) Docker
4 61 (1.85%) VMware ESXi
5 56 (1.70%) Hyper-V
6 36 (1.09%) vSphere
7 35 (1.06%) Virtual Desktop
8 24 (0.73%) Virtual Servers
9 13 (0.39%) Microsoft Virtual Server
10 12 (0.36%) Citrix Hypervisor
10 12 (0.36%) Terminal Services
10 12 (0.36%) Virtual Machines
10 12 (0.36%) XenApp
10 12 (0.36%) XenDesktop
11 9 (0.27%) HDFS
12 7 (0.21%) BitLocker
12 7 (0.21%) DFS Replication
12 7 (0.21%) Microsoft App-V
13 6 (0.18%) VMware Workstation
14 4 (0.12%) Firmware
Systems Management
1 156 (4.73%) SCCM
2 106 (3.21%) Ansible
3 85 (2.58%) Kubernetes
4 81 (2.46%) Microsoft Intune
5 80 (2.42%) Terraform
6 38 (1.15%) Puppet
7 37 (1.12%) vCenter Server
8 26 (0.79%) WSUS
9 25 (0.76%) Jamf Pro
10 24 (0.73%) Icinga
10 24 (0.73%) Single Sign-On
11 23 (0.70%) Active Directory Federation Services
12 18 (0.55%) HP UCMDB
12 18 (0.55%) Nagios
13 17 (0.52%) Failover Clustering
13 17 (0.52%) Opscode Chef
14 14 (0.42%) SCOM
15 13 (0.39%) Microsoft Clustering
15 13 (0.39%) SCOrch
16 12 (0.36%) Opsgenie
Vendors
1 992 (30.07%) Microsoft
2 346 (10.49%) ServiceNow
3 249 (7.55%) VMware
4 168 (5.09%) Cisco
5 156 (4.73%) Citrix
6 129 (3.91%) Google
6 129 (3.91%) Oracle
7 128 (3.88%) SAP
8 112 (3.39%) Northgate
9 111 (3.36%) NEC
10 91 (2.76%) Apple
11 69 (2.09%) Salesforce.com
12 62 (1.88%) Remedy
13 54 (1.64%) Atlassian
14 49 (1.49%) Adobe
15 46 (1.39%) SolarWinds
16 45 (1.36%) BMC
17 43 (1.30%) Red Hat
18 42 (1.27%) Dell
19 41 (1.24%) HP