The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 23 May 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK
3 months to
23 May 2017
Same period 2016 Same period 2015
Rank 150 133 117
Rank change year-on-year -17 -16  
Permanent jobs citing Service Management 1953 2461 2796
As % of all permanent IT jobs advertised in the UK 2.29% 2.50% 2.58%
As % of the Processes & Methodologies category 2.56% 2.80% 2.95%
Number of salaries quoted 1424 1785 2039
Median salary £47,500 £47,500 £48,000
Median salary % change year-on-year - -1.04%  
90% offered a salary of more than £27,500 £27,000 £27,500
10% offered a salary of more than £77,000 £75,000 £72,500
UK excluding London median salary £44,000 £42,500 £45,000
% change year-on-year +3.52% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 76368 87744 94880
As % of all permanent IT job vacancies advertised in the UK 89.66% 89.08% 87.70%
Number of salaries quoted 62374 73023 77002
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Service Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 3 months to 23 May 2017.

Salary histogram for Service Management in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 23 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 1809 £47,500 - 226
London -16 740 £55,000 - 74
South East +12 308 £45,000 -10.00% 52
South West +23 154 £45,000 +8.43% 18
North West -33 153 £45,000 - 22
West Midlands -35 134 £48,250 +22.15% 21
Yorkshire -21 128 £37,500 -6.83% 13
City of London 0 123 £52,500 - 10
East of England -2 119 £45,000 -5.26% 15
Berkshire +5 95 £60,000 +11.11% 12
Manchester -47 84 £47,500 +5.55% 13
West Yorkshire -30 82 £41,000 -2.38% 8
Birmingham -38 66 £48,750 -2.50% 6
Scotland +16 63 £50,188 +39.40% 22
Hampshire -12 62 £40,000 -5.88% 16
Surrey +7 54 £32,500 -38.09% 12
Cheshire +2 53 £45,000 +38.46% 6
Wales +37 48 £40,000 +41.59% 1
Bristol -4 48 £48,750 +13.37% 5
Buckinghamshire +19 47 £39,500 -16.84% 4
Leeds -38 47 £41,500 -1.19% 6
Hertfordshire -12 43 £45,000 - 2
Milton Keynes +23 39 £36,500 -22.34% 4
Cornwall +26 38 £50,000 +33.33%
East Midlands -41 38 £37,750 -5.62% 7
Wiltshire +15 34 £45,000 +8.43% 4
South Wales +25 31 £40,000 +45.45%
Cardiff +21 30 £40,000 +45.45%
Reading +19 28 £60,000 +24.35% 5
Edinburgh -1 26 £51,500 +35.52% 12

For the 6 months to 23 May 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 2572 (64.01%) ITIL
2 1018 (25.34%) ITSM
3 976 (24.29%) Finance
4 911 (22.67%) Windows
5 894 (22.25%) Service Delivery
6 792 (19.71%) Microsoft
7 621 (15.46%) Project Management
8 584 (14.53%) SLA
9 505 (12.57%) Agile Software Development
10 504 (12.54%) Change Management
11 491 (12.22%) Active Directory
12 486 (12.10%) ITIL V3
13 485 (12.07%) Incident Management
14 465 (11.57%) Continuous Improvement
15 441 (10.98%) Degree
16 437 (10.88%) Problem Management
17 408 (10.15%) Microsoft Office
18 405 (10.08%) Stakeholder Management
19 393 (9.78%) SQL
20 390 (9.71%) VMware
21 363 (9.03%) Cisco
22 360 (8.96%) Analytical Skills
23 352 (8.76%) Management Information System
24 350 (8.71%) Linux
25 346 (8.61%) ITIL Certification
26 342 (8.51%) Windows Server
27 337 (8.39%) Data Centre
28 333 (8.29%) PRINCE2
29 312 (7.77%) SQL Server
30 310 (7.72%) ServiceNow

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 208 (5.18%) MS Exchange
2 158 (3.93%) SharePoint
3 99 (2.46%) Exchange Server 2010
4 94 (2.34%) IIS
5 61 (1.52%) Tomcat
6 53 (1.32%) Skype for Business
7 42 (1.05%) JBoss
8 39 (0.97%) CMS
9 36 (0.90%) Apache
10 33 (0.82%) Confluence
11 27 (0.67%) IBM Notes
11 27 (0.67%) SharePoint 2013
12 22 (0.55%) BizTalk Server
13 21 (0.52%) Exchange Server 2007
13 21 (0.52%) WebLogic
14 16 (0.40%) WebSphere
15 15 (0.37%) Exchange Server 2013
16 14 (0.35%) Blackberry Enterprise Server
16 14 (0.35%) Exchange Server 2003
16 14 (0.35%) Oracle SOA Suite
Applications
1 408 (10.15%) Microsoft Office
2 141 (3.51%) Microsoft Excel
3 76 (1.89%) Microsoft PowerPoint
4 52 (1.29%) Microsoft Project
5 51 (1.27%) MS Visio
6 16 (0.40%) Spreadsheet
7 4 (0.100%) Adobe Creative Suite
7 4 (0.100%) Final Cut Pro
8 2 (0.050%) AutoCAD
8 2 (0.050%) SOLIDWORKS
9 1 (0.025%) InfoPath
Business Applications
1 80 (1.99%) Remedy ITSM
2 48 (1.19%) Dynamics CRM
3 35 (0.87%) assyst
4 25 (0.62%) SAP CO
4 25 (0.62%) SAP FI
4 25 (0.62%) SAP FI/CO
5 21 (0.52%) Maximo
6 20 (0.50%) SAP MM
6 20 (0.50%) SAP SD
7 19 (0.47%) SAP HR
8 17 (0.42%) Dynamics NAV
8 17 (0.42%) Primavera
9 16 (0.40%) SAP PM
9 16 (0.40%) SAP QM
10 15 (0.37%) Dynamics AX
11 11 (0.27%) Workfront
12 10 (0.25%) Sentinel
13 6 (0.15%) Salesforce.com CRM
13 6 (0.15%) SAP SRM
14 5 (0.12%) HFM
Cloud Services
1 193 (4.80%) Office 365
2 168 (4.18%) Microsoft Azure
3 145 (3.61%) Amazon AWS
4 84 (2.09%) IaaS
5 82 (2.04%) SaaS
6 71 (1.77%) PaaS
7 54 (1.34%) Cloud Computing
8 35 (0.87%) Amazon EC2
9 13 (0.32%) Mimecast
9 13 (0.32%) Slack
10 12 (0.30%) Force.com
11 11 (0.27%) G Suite
12 9 (0.22%) Virtual Private Cloud
13 8 (0.20%) Yammer
14 6 (0.15%) Dynamics 365
14 6 (0.15%) Salesforce Service Cloud
15 5 (0.12%) OpenShift
15 5 (0.12%) Salesforce Sales Cloud
16 4 (0.100%) Azure Active Directory
17 3 (0.075%) OneDrive
Communications & Networking
1 220 (5.48%) Firewall
2 202 (5.03%) DNS
3 200 (4.98%) WAN
4 179 (4.45%) VPN
5 170 (4.23%) LAN
6 168 (4.18%) TCP/IP
7 137 (3.41%) Internet
8 122 (3.04%) SAN
9 117 (2.91%) DHCP
10 87 (2.17%) Network Security
11 73 (1.82%) VoIP
12 64 (1.59%) Wireless
13 61 (1.52%) HTTP
14 54 (1.34%) Unified Communications
15 45 (1.12%) Wi-Fi
16 40 (1.00%) Cisco ASA
17 39 (0.97%) LDAP
18 36 (0.90%) Skype
19 33 (0.82%) SSL
20 32 (0.80%) BGP
Database & Business Intelligence
1 312 (7.77%) SQL Server
2 81 (2.02%) MySQL
3 54 (1.34%) Relational Database
4 47 (1.17%) SQL Server Integration Services
5 46 (1.14%) DB2
6 44 (1.10%) SQL Server Reporting Services
7 41 (1.02%) BusinessObjects
8 39 (0.97%) Oracle Database
9 37 (0.92%) SQL Server 2008
10 35 (0.87%) SQL Server 2005
11 32 (0.80%) Data Warehouse
12 28 (0.70%) SQL Server 2012
13 27 (0.67%) SAP BW
14 26 (0.65%) Big Data
15 21 (0.52%) PostgreSQL
16 20 (0.50%) GIS
17 19 (0.47%) NoSQL
18 17 (0.42%) BusinessObjects Business Intelligence
18 17 (0.42%) SQL Server 2014
19 15 (0.37%) SQL Server 2000
Development Applications
1 75 (1.87%) JIRA
2 46 (1.14%) Team Foundation Server
3 38 (0.95%) Jenkins
4 37 (0.92%) LoadRunner
5 30 (0.75%) Git (software)
6 27 (0.67%) HP UFT
7 17 (0.42%) Maven
7 17 (0.42%) MSI
7 17 (0.42%) Selenium
7 17 (0.42%) Subversion
8 13 (0.32%) JMeter
9 12 (0.30%) SoapUI
10 11 (0.27%) Ant
10 11 (0.27%) Hudson
10 11 (0.27%) Octopus Deploy
10 11 (0.27%) Ranorex
10 11 (0.27%) Sonatype Nexus
11 10 (0.25%) LoadUI
11 10 (0.25%) TeamCity
12 9 (0.22%) JUnit
General
1 976 (24.29%) Finance
2 255 (6.35%) Telecoms
3 213 (5.30%) Banking
4 196 (4.88%) Legal
5 192 (4.78%) Retail
6 109 (2.71%) Law
7 84 (2.09%) Billing
8 74 (1.84%) Marketing
9 68 (1.69%) Publishing
10 51 (1.27%) Manufacturing
11 42 (1.05%) Financial Institution
12 39 (0.97%) Back Office
13 27 (0.67%) Investment Banking
14 24 (0.60%) Advertising
14 24 (0.60%) Local Government
15 18 (0.45%) Front Office
16 17 (0.42%) German Language
17 15 (0.37%) Pharmaceutical
18 12 (0.30%) Corporate Banking
18 12 (0.30%) Retail Banking
Job Titles
1 756 (18.82%) Analyst
2 544 (13.54%) Service Manager
3 321 (7.99%) IT Manager
4 279 (6.94%) Service Analyst
5 268 (6.67%) Architect
6 218 (5.43%) Consultant
7 215 (5.35%) Support Analyst
8 190 (4.73%) IT Services Manager
9 172 (4.28%) Delivery Manager
10 157 (3.91%) Services Delivery Manager
11 154 (3.83%) Service Desk Analyst
12 153 (3.81%) Support Engineer
13 140 (3.48%) Administrator
13 140 (3.48%) Developer
14 135 (3.36%) Solutions Architect
15 130 (3.24%) Applications Support
16 127 (3.16%) ITIL Manager
17 118 (2.94%) IT Analyst
18 107 (2.66%) Project Manager
19 104 (2.59%) Network Engineer
Libraries, Frameworks & Software Standards
1 173 (4.31%) HTML
2 162 (4.03%) CSS
3 156 (3.88%) XML
4 146 (3.63%) Web Services
5 138 (3.43%) .NET
6 70 (1.74%) SOAP
7 55 (1.37%) Middleware
8 49 (1.22%) Ajax
9 47 (1.17%) REST
10 32 (0.80%) J2EE
11 29 (0.72%) JSON
12 28 (0.70%) HTML5
13 25 (0.62%) ASP.NET
14 24 (0.60%) .NET Framework
15 21 (0.52%) jQuery
16 18 (0.45%) XHTML
17 17 (0.42%) CSS3
18 16 (0.40%) BAPI
18 16 (0.40%) IDoc
18 16 (0.40%) RESTful
Miscellaneous
1 360 (8.96%) Analytical Skills
2 352 (8.76%) Management Information System
3 337 (8.39%) Data Centre
4 169 (4.21%) Computer Science
5 146 (3.63%) CMDB
6 85 (2.12%) Virtual Team
7 63 (1.57%) User Experience
8 57 (1.42%) Replication
9 52 (1.29%) NHS
10 51 (1.27%) Video Conferencing
11 43 (1.07%) Blackberry
12 36 (0.90%) BYOD
13 34 (0.85%) Smartphone
14 31 (0.77%) Hybrid Cloud
14 31 (0.77%) PMI
15 30 (0.75%) Clustering
15 30 (0.75%) iPad
16 29 (0.72%) Public Cloud
17 28 (0.70%) Smart Meter
18 27 (0.67%) Enterprise Software
Operating Systems
1 911 (22.67%) Windows
2 350 (8.71%) Linux
3 342 (8.51%) Windows Server
4 279 (6.94%) Windows 7
5 215 (5.35%) Unix
6 179 (4.45%) Windows Server 2008
7 159 (3.96%) Windows Server 2012
8 116 (2.89%) Windows Server 2003
9 108 (2.69%) Windows 10
10 59 (1.47%) Android
11 57 (1.42%) Windows XP
12 52 (1.29%) Apple iOS
13 43 (1.07%) Windows 8
14 42 (1.05%) Red Hat Enterprise Linux
15 26 (0.65%) CentOS
16 22 (0.55%) Mac OS X
16 22 (0.55%) Solaris
17 20 (0.50%) HPUX
18 18 (0.45%) AIX
18 18 (0.45%) Windows 2000 Server
Processes & Methodologies
1 2572 (64.01%) ITIL
2 1018 (25.34%) ITSM
3 894 (22.25%) Service Delivery
4 621 (15.46%) Project Management
5 505 (12.57%) Agile Software Development
6 504 (12.54%) Change Management
7 486 (12.10%) ITIL V3
8 485 (12.07%) Incident Management
9 465 (11.57%) Continuous Improvement
10 437 (10.88%) Problem Management
11 405 (10.08%) Stakeholder Management
12 333 (8.29%) PRINCE2
13 295 (7.34%) Service Design
14 225 (5.60%) Configuration Management
15 208 (5.18%) IT Strategy
16 199 (4.95%) Line Management
17 195 (4.85%) Information Security
17 195 (4.85%) Presales
18 194 (4.83%) Disaster Recovery
19 176 (4.38%) CRM
Programming Languages
1 393 (9.78%) SQL
2 211 (5.25%) JavaScript
3 183 (4.55%) PowerShell
4 156 (3.88%) Java
5 140 (3.48%) C#
6 89 (2.22%) C
7 59 (1.47%) Python
8 54 (1.34%) Shell Script
9 50 (1.24%) T-SQL
10 39 (0.97%) PHP
11 33 (0.82%) Perl
12 32 (0.80%) Bash Shell
13 31 (0.77%) VBScript
14 30 (0.75%) PL/SQL
15 13 (0.32%) VB
15 13 (0.32%) VB.NET
16 11 (0.27%) VBA
16 11 (0.27%) XPath
17 9 (0.22%) Ruby
18 8 (0.20%) Apex Code
Qualifications
1 441 (10.98%) Degree
2 346 (8.61%) ITIL Certification
3 288 (7.17%) Security Cleared
4 212 (5.28%) Microsoft Certification
5 161 (4.01%) Cisco Certification
5 161 (4.01%) SC Cleared
6 134 (3.33%) MCSE
7 103 (2.56%) CCNA
8 100 (2.49%) CISSP
9 96 (2.39%) DV Cleared
10 95 (2.36%) MCP
11 93 (2.31%) ISEB
11 93 (2.31%) ITIL Foundation Certificate
12 88 (2.19%) CCNP
13 76 (1.89%) PMI Certification
14 75 (1.87%) PMP
15 67 (1.67%) CISM
16 60 (1.49%) MCSA
17 44 (1.10%) PRINCE2 Certification
18 42 (1.05%) ISTQB
Quality Assurance & Compliance
1 584 (14.53%) SLA
2 161 (4.01%) ISO/IEC 27001
3 121 (3.01%) QA
4 80 (1.99%) PCI DSS
5 56 (1.39%) ISO 9001
6 49 (1.22%) COBIT
7 44 (1.10%) PMO
8 38 (0.95%) Sarbanes-Oxley
9 31 (0.77%) Data Quality
10 25 (0.62%) Cyber Essentials
11 16 (0.40%) Cyber Essentials PLUS
12 12 (0.30%) ISO27002
13 11 (0.27%) ISO/IEC 20000
13 11 (0.27%) PMBOK
14 8 (0.20%) RMADS
15 6 (0.15%) GDPR
15 6 (0.15%) ISO22301
16 4 (0.100%) ISO/IEC 12207
16 4 (0.100%) Solvency II
16 4 (0.100%) SSAE 16
System Software
1 491 (12.22%) Active Directory
2 291 (7.24%) VMware Infrastructure
3 98 (2.44%) Hyper-V
4 63 (1.57%) VMware ESXi
5 62 (1.54%) vSphere
6 44 (1.10%) Virtual Machines
7 41 (1.02%) XenApp
8 29 (0.72%) XenDesktop
9 24 (0.60%) Microsoft App-V
10 19 (0.47%) Terminal Server
11 18 (0.45%) Virtual Desktop
12 14 (0.35%) Terminal Services
13 13 (0.32%) Snort
14 12 (0.30%) Docker
14 12 (0.30%) Virtual Servers
15 11 (0.27%) NFS
16 10 (0.25%) vCloud
17 9 (0.22%) VMware Workstation
18 8 (0.20%) VMware Server
19 7 (0.17%) BlackBerry Internet Service
Systems Management
1 169 (4.21%) SCCM
2 52 (1.29%) SCOM
3 41 (1.02%) Puppet
4 33 (0.82%) SCVMM
5 31 (0.77%) Nagios
6 30 (0.75%) Tivoli
7 29 (0.72%) Tivoli Storage Manager
8 27 (0.67%) NetBackup
9 21 (0.52%) vCenter Server
10 19 (0.47%) AirWatch
10 19 (0.47%) Backup Exec
11 18 (0.45%) Microsoft Clustering
12 16 (0.40%) Opscode Chef
12 16 (0.40%) Perfmon
12 16 (0.40%) SCOrch
13 15 (0.37%) WSUS
13 15 (0.37%) ZABBIX
14 14 (0.35%) Ansible
15 12 (0.30%) DameWare
15 12 (0.30%) Microsoft Data Protection Manager
Vendors
1 792 (19.71%) Microsoft
2 390 (9.71%) VMware
3 363 (9.03%) Cisco
4 310 (7.72%) ServiceNow
5 297 (7.39%) Citrix
6 194 (4.83%) HP
7 188 (4.68%) Oracle
8 150 (3.73%) SAP
9 149 (3.71%) Remedy
10 119 (2.96%) Juniper
11 89 (2.22%) BMC
11 89 (2.22%) NetApp
12 81 (2.02%) IBM
13 75 (1.87%) CheckPoint
14 70 (1.74%) EMC
15 61 (1.52%) Apple
16 58 (1.44%) Red Hat
17 43 (1.07%) Symantec
18 38 (0.95%) Salesforce.com
19 35 (0.87%) Atlassian
Chelmsford, Essex
I3
Salary: £40000 - £45000 per annum + benefits
Posted: 12 hours ago
Croydon, Surrey
Plan-Net
Salary: Competitive rate
Posted: 7 hours ago
Ashford, Kent
ARC IT Recruitment Ltd
Salary: £47000 per annum + Plus Bonus and Benefits
Posted: 8 hours ago
Basingstoke, Hampshire
Latcom Ltd
Salary: From £40,000 to £40,000 per annum + Bonus + Good Benefits
Posted: 13 hours ago
West Midlands
TEKsystems
Salary: £45000 - £55000 per annum + Benefits
Posted: 6 hours ago
London
ReThink Recruitment
Salary: £26000 - £28000 per annum + Benefits
Posted: 12 hours ago
London
Ampersand Consulting
Salary: £70000 per annum + Fantastic Benefits
Posted: 4 hours ago
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: £45000 - £55000 per annum + Plus Benefits
Posted: 13 hours ago
Folkestone, Kent
Deerfoot IT Resources Ltd
Salary: £42000 - £47000 per annum
Posted: 8 hours ago
London
Send
Salary: From £60,000 to £70,000 per annum + 18% bonus + benefits
Posted: 8 hours ago
City, London
Ashdown IT
Salary: £45000 - £50000 per annum + bonus and benefits
Posted: 11 hours ago
Glasgow, Lanarkshire
Net Talent
Salary: excellent package on offer
Posted: 12 hours ago
Knutsford, Cheshire
McGregor Boyall
Salary: £35000 - £45000 per annum + Benefits
Posted: 9 hours ago
Coventry, West Midlands (County)
Rebel Recruitment
Salary: From £40,000 to £60,000 per annum + 15% Bonus + Benefits
Posted: 13 hours ago
Ipswich, Suffolk
Crimson Ltd
Salary: £35000 - £40000 per annum + benefits
Posted: Yesterday
Bradford, West Yorkshire
Networkers
Salary: £30000 - £35000 per annum
Posted: Yesterday
Redhill, Surrey
Complete Tech Limited
Salary: From £40,000 to £50,000 per annum
Posted: 4 hours ago
City, London
Comtecs
Salary: £55000 - £60000 Per Annum + Bonus + Excellent Benefits
Posted: 6 hours ago
Coventry, West Midlands (County)
Rebel Recruitment
Salary: From £40,000 to £60,000 per annum 15% Bonus + Benefits
Posted: 13 hours ago
Coventry, West Midlands (County)
Rebel Recruitment
Salary: From £40,000 to £60,000 per annum + 15% Bonus + Benefits
Posted: 13 hours ago
Milton Keynes, Buckinghamshire
Rullion
Posted: Yesterday
London
Leidos
Posted: Yesterday
London
Talent Spa
Salary: £200 per day
Posted: Yesterday
Poole, Dorset
Deerfoot IT Resources Ltd
Salary: £35000 - £45000 per annum + Benefits
Posted: 6 hours ago
London
Opus Recruitment Solutions Ltd
Salary: £50000 - £55000 per annum
Posted: 4 days ago
Solihull, West Midlands (County)
Candidate Source
Salary: £50,000 - £60,000 plus bonus
Posted: Yesterday
Tamworth, Staffordshire
euro car parts
Salary: From £45,000 to £50,000 per annum
Posted: Yesterday
London
Leidos
Posted: 4 days ago
Derby, Derbyshire
Computacenter
Salary: Competitive
Posted: 12 hours ago
Leamington Spa, Warwickshire
Itecco
Salary: £28000 - £32000 per annum + Fantastic Benefits
Posted: Yesterday