Period
to 17 October 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 October 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
17 Oct 2017
Same period 2016 Same period 2015
Rank 149 133 123
Rank change year-on-year -16 -10 +18
Permanent jobs citing Service Management 4141 4815 5531
As % of all permanent IT jobs advertised in the UK 2.37% 2.51% 2.54%
As % of the Processes & Methodologies category 2.63% 2.81% 2.87%
Number of salaries quoted 2949 3566 4291
UK median annual salary £47,500 £46,500 £47,500
Median salary % change year-on-year +2.15% -2.11% -
10th Percentile £25,750 £25,750 £25,250
90th Percentile £75,000 £75,000 £75,000
UK excluding London median annual salary £44,000 £45,000 £42,875
% change year-on-year -2.22% +4.96% +0.88%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 157359 171111 192913
As % of all permanent IT jobs advertised in the UK 89.96% 89.17% 88.57%
Number of salaries quoted 123907 142468 158541
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £76,250
UK excluding London median annual salary £43,000 £42,500 £42,500
% change year-on-year +1.18% - +6.25%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 6 months to 17 October 2017.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 17 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 3794 £47,750 +0.53% 241
UK excluding London -41 2242 £44,000 -2.22% 171
London +19 1744 £55,000 +10.00% 81
North of England -18 599 £40,000 -10.86% 59
South East -47 492 £45,500 -4.21% 46
Midlands -33 415 £46,059 +8.37% 35
North West -25 337 £45,000 - 34
West Midlands -16 323 £47,500 +11.42% 22
South West -18 315 £45,000 +12.50% 9
Yorkshire -20 214 £36,742 -13.55% 19
East of England -71 206 £47,500 - 11
Scotland +7 129 £43,500 +2.35% 8
Wales +32 110 £40,000 +33.33% 4
East Midlands -47 88 £44,098 +3.76% 13
North East +24 48 £38,531 -8.26% 6
Northern Ireland -28 14 £37,500 -6.25%
Channel Islands - 1 - -

For the 6 months to 17 October 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 2629 (63.49%) ITIL
2 1177 (28.42%) ITSM
3 1158 (27.96%) Finance
4 1009 (24.37%) Windows
5 981 (23.69%) Microsoft
6 976 (23.57%) Service Delivery
7 675 (16.30%) Active Directory
8 604 (14.59%) Problem Management
9 597 (14.42%) Agile Software Development
10 591 (14.27%) SLA
11 576 (13.91%) Project Management
12 567 (13.69%) Change Management
13 505 (12.20%) VMware
14 499 (12.05%) Incident Management
15 497 (12.00%) Degree
16 480 (11.59%) Banking
17 452 (10.92%) Microsoft Office
18 428 (10.34%) ITIL V3
19 427 (10.31%) Management Information System
20 420 (10.14%) Analytical Skills
21 399 (9.64%) ServiceNow
22 392 (9.47%) Continuous Improvement
23 391 (9.44%) SQL
24 385 (9.30%) Cisco
25 382 (9.22%) Stakeholder Management
26 377 (9.10%) Security Cleared
27 375 (9.06%) Windows Server
28 369 (8.91%) Retail
29 366 (8.84%) Data Centre
30 346 (8.36%) Asset Management

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 290 (7.00%) MS Exchange
2 181 (4.37%) SharePoint
3 170 (4.11%) Skype for Business
4 167 (4.03%) Exchange Server 2010
5 98 (2.37%) IIS
6 71 (1.71%) Tomcat
7 54 (1.30%) WebLogic
8 51 (1.23%) JBoss
9 49 (1.18%) Apache
10 41 (0.99%) Confluence
11 33 (0.80%) WebSphere
12 31 (0.75%) IBM Notes
13 28 (0.68%) Exchange Server 2013
13 28 (0.68%) Oracle SOA Suite
14 26 (0.63%) CMS
15 25 (0.60%) SharePoint 2013
16 23 (0.56%) BizTalk Server
17 21 (0.51%) Exchange Server 2007
18 17 (0.41%) Blackberry Enterprise Server
19 15 (0.36%) CICS
Applications
1 452 (10.92%) Microsoft Office
2 128 (3.09%) Microsoft Excel
3 70 (1.69%) Microsoft PowerPoint
4 50 (1.21%) MS Visio
5 39 (0.94%) Microsoft Project
5 39 (0.94%) Spreadsheet
6 3 (0.072%) Camtasia
6 3 (0.072%) EngageOne
7 2 (0.048%) AutoCAD
8 1 (0.024%) Acrobat
8 1 (0.024%) InfoPath
8 1 (0.024%) MicroStation
8 1 (0.024%) ProjectWise
8 1 (0.024%) Revit
Business Applications
1 111 (2.68%) Remedy ITSM
2 42 (1.01%) Dynamics CRM
3 30 (0.72%) Dynamics AX
4 22 (0.53%) assyst
5 15 (0.36%) Workfront
6 9 (0.22%) MetaTrader
7 7 (0.17%) Oracle EBS
8 6 (0.14%) BPCS
9 5 (0.12%) Salesforce.com CRM
9 5 (0.12%) Visualfiles
10 4 (0.097%) Oracle ERP
10 4 (0.097%) SAP SM
11 3 (0.072%) Endur
11 3 (0.072%) Exstream
11 3 (0.072%) Findur
11 3 (0.072%) Oracle Financials
11 3 (0.072%) SAP CO
11 3 (0.072%) SAP FI
11 3 (0.072%) SAP FI/CO
11 3 (0.072%) SAP MM
Cloud Services
1 296 (7.15%) Office 365
2 253 (6.11%) Microsoft Azure
3 191 (4.61%) IaaS
4 159 (3.84%) Amazon AWS
5 124 (2.99%) SaaS
6 85 (2.05%) PaaS
7 40 (0.97%) Cloud Computing
8 21 (0.51%) Dynamics 365
9 14 (0.34%) Mimecast
10 11 (0.27%) Amazon EC2
11 10 (0.24%) GitHub
12 8 (0.19%) OneDrive
13 6 (0.14%) Azure Active Directory
13 6 (0.14%) Force.com
13 6 (0.14%) Google Cloud Platform
14 5 (0.12%) AWS CloudFormation
14 5 (0.12%) Yammer
15 4 (0.097%) Amazon SQS
15 4 (0.097%) OpenShift
16 3 (0.072%) Adobe Analytics
Communications & Networking
1 238 (5.75%) WAN
2 232 (5.60%) Firewall
3 210 (5.07%) LAN
4 183 (4.42%) DNS
5 173 (4.18%) Skype
5 173 (4.18%) VPN
6 144 (3.48%) SAN
6 144 (3.48%) TCP/IP
7 142 (3.43%) Internet
8 116 (2.80%) VoIP
9 111 (2.68%) DHCP
10 95 (2.29%) Network Security
11 82 (1.98%) Wireless
12 78 (1.88%) Cisco IOS
13 71 (1.71%) BGP
14 68 (1.64%) Unified Communications
15 61 (1.47%) EIGRP
16 60 (1.45%) NX-OS
17 59 (1.42%) MPLS
18 52 (1.26%) Wi-Fi
Database & Business Intelligence
1 306 (7.39%) SQL Server
2 106 (2.56%) MySQL
3 60 (1.45%) Oracle Database
4 51 (1.23%) Relational Database
5 44 (1.06%) SQL Server Reporting Services
6 40 (0.97%) Data Warehouse
7 38 (0.92%) Big Data
8 35 (0.85%) MongoDB
9 33 (0.80%) DB2
10 29 (0.70%) BusinessObjects
10 29 (0.70%) SQL Server 2012
11 25 (0.60%) SQL Server 2008
12 24 (0.58%) PostgreSQL
12 24 (0.58%) Power BI
13 22 (0.53%) NoSQL
13 22 (0.53%) SQL Server Integration Services
14 19 (0.46%) SQL Server 2005
15 17 (0.41%) QlikView
15 17 (0.41%) RDBMS
16 15 (0.36%) Hadoop
Development Applications
1 106 (2.56%) JIRA
2 52 (1.26%) Jenkins
2 52 (1.26%) Team Foundation Server
3 37 (0.89%) VSS/SourceSafe
4 35 (0.85%) Git (software)
5 28 (0.68%) Subversion
6 27 (0.65%) Maven
6 27 (0.65%) SoapUI
7 24 (0.58%) Selenium
8 19 (0.46%) Atlassian Bamboo
8 19 (0.46%) JUnit
9 18 (0.43%) Visual Studio
10 15 (0.36%) Eclipse
10 15 (0.36%) Sonatype Nexus
11 14 (0.34%) TeamCity
12 13 (0.31%) Cucumber
12 13 (0.31%) Octopus Deploy
13 12 (0.29%) ClearCase
14 9 (0.22%) HP UFT
15 8 (0.19%) Ant
General
1 1158 (27.96%) Finance
2 480 (11.59%) Banking
3 369 (8.91%) Retail
4 257 (6.21%) Investment Banking
5 238 (5.75%) Retail Banking
6 173 (4.18%) Telecoms
7 132 (3.19%) Legal
8 93 (2.25%) Back Office
9 91 (2.20%) Law
10 85 (2.05%) Marketing
11 69 (1.67%) Manufacturing
12 54 (1.30%) Publishing
13 43 (1.04%) Billing
14 41 (0.99%) Financial Institution
15 33 (0.80%) International Banking
16 24 (0.58%) Local Government
17 19 (0.46%) Advertising
17 19 (0.46%) Spanish Language
18 15 (0.36%) Games
19 14 (0.34%) Pharmaceutical
Job Titles
1 687 (16.59%) Analyst
2 652 (15.74%) Service Manager
3 363 (8.77%) IT Manager
4 281 (6.79%) Service Analyst
5 242 (5.84%) Consultant
6 237 (5.72%) Architect
7 222 (5.36%) Delivery Manager
8 218 (5.26%) IT Services Manager
9 213 (5.14%) Support Engineer
10 205 (4.95%) Services Delivery Manager
11 167 (4.03%) Support Analyst
12 147 (3.55%) Administrator
13 146 (3.53%) Service Desk Analyst
14 141 (3.40%) Applications Support
15 120 (2.90%) ITIL Manager
16 119 (2.87%) Desktop Support
17 114 (2.75%) IT Support
18 113 (2.73%) Project Manager
19 107 (2.58%) Infrastructure Manager
20 103 (2.49%) Team Leader
Libraries, Frameworks & Software Standards
1 188 (4.54%) HTML
2 179 (4.32%) Web Services
3 154 (3.72%) XML
4 151 (3.65%) .NET
5 115 (2.78%) SOAP
6 105 (2.54%) CSS
7 69 (1.67%) REST
8 66 (1.59%) J2EE
9 56 (1.35%) Middleware
10 49 (1.18%) HTML5
11 41 (0.99%) JSON
11 41 (0.99%) Spring
12 38 (0.92%) Hibernate
13 32 (0.77%) AngularJS
14 29 (0.70%) FIX Protocol
14 29 (0.70%) RESTful
15 28 (0.68%) .NET Framework
15 28 (0.68%) Ajax
15 28 (0.68%) Java EE
16 26 (0.63%) JMS
Miscellaneous
1 427 (10.31%) Management Information System
2 420 (10.14%) Analytical Skills
3 366 (8.84%) Data Centre
4 206 (4.97%) Computer Science
5 205 (4.95%) User Experience
6 152 (3.67%) Blackberry
7 100 (2.41%) CMDB
8 84 (2.03%) Enterprise Software
9 64 (1.55%) Virtual Team
10 61 (1.47%) Mainframe
11 55 (1.33%) NHS
12 51 (1.23%) Replication
13 47 (1.13%) Video Conferencing
14 46 (1.11%) Public Cloud
14 46 (1.11%) Reference Data
15 43 (1.04%) Driving Licence
16 41 (0.99%) iPad
17 40 (0.97%) PMI
18 39 (0.94%) Pricing Data
19 35 (0.85%) Hybrid Cloud
Operating Systems
1 1009 (24.37%) Windows
2 375 (9.06%) Windows Server
3 331 (7.99%) Linux
4 317 (7.66%) Windows 7
5 243 (5.87%) Unix
6 159 (3.84%) Android
7 156 (3.77%) Apple iOS
8 144 (3.48%) Windows Server 2012
9 140 (3.38%) Windows Server 2008
10 139 (3.36%) Windows 10
11 129 (3.12%) Mac OS X
12 77 (1.86%) Windows Server 2003
13 45 (1.09%) Red Hat Enterprise Linux
14 34 (0.82%) Windows 8
15 30 (0.72%) Solaris
16 26 (0.63%) Windows XP
17 24 (0.58%) Mac OS
18 21 (0.51%) HPUX
19 17 (0.41%) CentOS
20 10 (0.24%) Windows Phone
Processes & Methodologies
1 2629 (63.49%) ITIL
2 1177 (28.42%) ITSM
3 976 (23.57%) Service Delivery
4 604 (14.59%) Problem Management
5 597 (14.42%) Agile Software Development
6 576 (13.91%) Project Management
7 567 (13.69%) Change Management
8 499 (12.05%) Incident Management
9 428 (10.34%) ITIL V3
10 392 (9.47%) Continuous Improvement
11 382 (9.22%) Stakeholder Management
12 346 (8.36%) Asset Management
13 302 (7.29%) PRINCE2
14 284 (6.86%) Information Security
15 255 (6.16%) Wealth Management
16 239 (5.77%) Service Design
17 216 (5.22%) Configuration Management
18 215 (5.19%) Mentoring
19 209 (5.05%) Risk Management
20 198 (4.78%) IT Strategy
Programming Languages
1 391 (9.44%) SQL
2 243 (5.87%) Java
3 202 (4.88%) JavaScript
4 181 (4.37%) PowerShell
5 118 (2.85%) Python
6 90 (2.17%) C#
7 81 (1.96%) C
8 50 (1.21%) Shell Script
9 49 (1.18%) Bash Shell
10 48 (1.16%) Perl
11 40 (0.97%) PL/SQL
12 30 (0.72%) PHP
13 27 (0.65%) VB
14 25 (0.60%) T-SQL
15 22 (0.53%) VBScript
16 20 (0.48%) Ruby
17 15 (0.36%) COBOL
18 13 (0.31%) R
19 11 (0.27%) VB.NET
20 9 (0.22%) VBA
Qualifications
1 497 (12.00%) Degree
2 377 (9.10%) Security Cleared
3 293 (7.08%) Microsoft Certification
4 292 (7.05%) ITIL Certification
5 239 (5.77%) SC Cleared
6 219 (5.29%) MCSE
7 190 (4.59%) Cisco Certification
8 168 (4.06%) DV Cleared
9 120 (2.90%) CCNA
10 119 (2.87%) CISSP
11 116 (2.80%) Computer Science Degree
12 111 (2.68%) Citrix Certification
13 106 (2.56%) CCA
14 85 (2.05%) CCNP
15 69 (1.67%) ITIL Foundation Certificate
16 66 (1.59%) MCSA
17 65 (1.57%) PMI Certification
18 59 (1.42%) CISM
19 54 (1.30%) ISEB
20 48 (1.16%) MCP
Quality Assurance & Compliance
1 591 (14.27%) SLA
2 192 (4.64%) ISO/IEC 27001
3 134 (3.24%) ISO/IEC 20000
4 125 (3.02%) ISO 9001
5 95 (2.29%) QA
6 52 (1.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 47 (1.13%) PCI DSS
8 39 (0.94%) Sarbanes-Oxley
9 38 (0.92%) COBIT
10 34 (0.82%) PMO
11 21 (0.51%) GDPR
12 20 (0.48%) Data Quality
13 13 (0.31%) ISO 22301
14 12 (0.29%) GPG13
15 11 (0.27%) Cyber Essentials
16 9 (0.22%) ISO 9000
16 9 (0.22%) JSP 440
16 9 (0.22%) PMBOK
17 7 (0.17%) COSO
17 7 (0.17%) ISO/IEC 27005
System Software
1 675 (16.30%) Active Directory
2 332 (8.02%) VMware Infrastructure
3 133 (3.21%) XenApp
4 121 (2.92%) XenDesktop
5 119 (2.87%) Hyper-V
6 79 (1.91%) Virtual Desktop
7 70 (1.69%) vSphere
8 68 (1.64%) VMware ESXi
9 36 (0.87%) Virtual Machines
10 31 (0.75%) Docker
11 18 (0.43%) Virtual Servers
12 17 (0.41%) BitLocker
13 15 (0.36%) VMware NSX
14 14 (0.34%) Firmware
15 13 (0.31%) Terminal Services
16 10 (0.24%) vCloud
17 9 (0.22%) Microsoft App-V
18 7 (0.17%) NFS
18 7 (0.17%) Samba
18 7 (0.17%) Snort
Systems Management
1 309 (7.46%) SCCM
2 114 (2.75%) AirWatch
3 95 (2.29%) SCOM
4 74 (1.79%) Nagios
5 62 (1.50%) Puppet
6 43 (1.04%) Ansible
6 43 (1.04%) Opsview
6 43 (1.04%) vCenter Server
7 37 (0.89%) Cisco LMS
8 36 (0.87%) Opscode Chef
8 36 (0.87%) Tivoli
9 31 (0.75%) Tivoli Storage Manager
10 26 (0.63%) SCVMM
10 26 (0.63%) WSUS
11 25 (0.60%) Norton AntiVirus
12 22 (0.53%) Microsoft Data Protection Manager
13 17 (0.41%) Backup Exec
13 17 (0.41%) Systems Management Server (SMS)
14 16 (0.39%) NetBackup
15 15 (0.36%) Microsoft Clustering
Vendors
1 981 (23.69%) Microsoft
2 505 (12.20%) VMware
3 399 (9.64%) ServiceNow
4 385 (9.30%) Cisco
5 324 (7.82%) Citrix
6 269 (6.50%) Oracle
7 197 (4.76%) HP
8 186 (4.49%) Remedy
9 149 (3.60%) McAfee
10 148 (3.57%) Apple
11 123 (2.97%) SAP
12 120 (2.90%) AppSense
13 106 (2.56%) BMC
14 92 (2.22%) IBM
15 78 (1.88%) Juniper
16 56 (1.35%) Symantec
17 55 (1.33%) F5
18 52 (1.26%) Red Hat
19 47 (1.13%) NetApp
19 47 (1.13%) SolarWinds