Service Management Jobs

Service Management
UK

The table below provides summary statistics for permanent job vacancies requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 12 July 2025, comparing them to the same period in the previous two years.

6 months to
12 Jul 2025
Same period 2024 Same period 2023
Rank 185 140 122
Rank change year-on-year -45 -18 +96
Permanent jobs citing Service Management 1,018 2,014 2,402
As % of all permanent jobs advertised in the UK 1.69% 1.95% 2.80%
As % of the Processes & Methodologies category 1.88% 2.35% 2.93%
Number of salaries quoted 576 1,389 1,463
10th Percentile £31,250 £26,700 £29,400
25th Percentile £38,000 £36,250 £36,500
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £70,000 £67,500 £71,250
90th Percentile £95,000 £87,500 £88,750
UK excluding London median annual salary £47,500 £45,000 £50,000
% change year-on-year +5.56% -10.00% +4.38%

All Process and Methodology Skills
UK

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 54,035 85,534 82,014
As % of all permanent jobs advertised in the UK 89.93% 82.61% 95.51%
Number of salaries quoted 28,425 58,385 52,665
10th Percentile £27,500 £29,862 £33,750
25th Percentile £38,000 £40,000 £45,000
Median annual salary (50th Percentile) £55,000 £55,000 £60,249
Median % change year-on-year - -8.71% +0.42%
75th Percentile £75,000 £72,500 £80,000
90th Percentile £95,700 £92,500 £100,000
UK excluding London median annual salary £50,000 £50,000 £55,000
% change year-on-year - -9.09% +4.76%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 12 July 2025.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 12 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -52 920 £56,373 +12.75% 670
UK excluding London -68 595 £47,500 +5.56% 536
London +27 364 £65,000 -3.70% 215
Work from Home -48 340 £52,500 -5.41% 341
South East -8 210 £50,000 - 150
North of England -132 109 £42,500 -5.56% 134
South West +32 105 £51,729 +10.16% 69
North West -85 77 £42,500 -5.56% 68
Midlands -69 71 £45,000 +25.00% 81
West Midlands -29 50 £50,443 +17.31% 55
East of England -1 49 £40,000 -11.11% 39
Scotland +46 30 £73,750 +60.21% 39
Yorkshire -63 22 £48,750 +8.33% 48
East Midlands -43 20 £28,500 -9.52% 26
Northern Ireland +34 13 £52,500 +75.00% 13
Wales +17 10 £38,094 -18.26% 22
North East -9 10 £39,250 -7.92% 19

Service Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (8.35%) SharePoint
2 75 (7.37%) Oracle Application Server
3 25 (2.46%) Microsoft Exchange
4 17 (1.67%) Confluence
5 10 (0.98%) IIS
6 5 (0.49%) Apache
7 2 (0.20%) BizTalk Server
8 1 (0.098%) Apache Airflow
8 1 (0.098%) CICS
8 1 (0.098%) CMS
8 1 (0.098%) Exchange Server 2010
8 1 (0.098%) OpenStack
Applications
1 50 (4.91%) Microsoft Office
2 16 (1.57%) Microsoft Excel
3 11 (1.08%) Maya
4 9 (0.88%) Microsoft PowerPoint
5 6 (0.59%) Chatbot
6 4 (0.39%) Microsoft Project
7 2 (0.20%) MS Visio
8 1 (0.098%) Camtasia
8 1 (0.098%) Final Cut Pro
8 1 (0.098%) Weka
Business Applications
1 23 (2.26%) Dynamics CRM
1 23 (2.26%) Remedy ITSM
2 16 (1.57%) OpenText VIM for SAP
2 16 (1.57%) SAP FI
3 11 (1.08%) PeopleSoft Financials
4 4 (0.39%) Unit4 Business World
5 3 (0.29%) Dynamics AX
5 3 (0.29%) SAP CX
6 2 (0.20%) Carpe Diem
6 2 (0.20%) Elite 3E
6 2 (0.20%) Infor M3
6 2 (0.20%) NEC Housing
6 2 (0.20%) Salesforce CRM
6 2 (0.20%) SAP S/4HANA
7 1 (0.098%) Oracle ERP
7 1 (0.098%) Shopify
7 1 (0.098%) Sparx Enterprise Architect
Cloud Services
1 229 (22.50%) Azure
2 158 (15.52%) Microsoft 365
3 104 (10.22%) AWS
4 93 (9.14%) SaaS
5 77 (7.56%) Power Platform
6 68 (6.68%) Entra ID
7 49 (4.81%) Power Automate
8 48 (4.72%) Azure Monitor
9 36 (3.54%) IaaS
10 35 (3.44%) PaaS
11 32 (3.14%) PowerApps
12 23 (2.26%) GCP
13 21 (2.06%) Azure DevOps
13 21 (2.06%) Azure ExpressRoute
14 20 (1.96%) Dynamics 365
15 18 (1.77%) OneDrive
16 16 (1.57%) Azure AI
16 16 (1.57%) Azure Data Factory
16 16 (1.57%) Azure Key Vault
16 16 (1.57%) Azure Service Bus
Communications & Networking
1 73 (7.17%) Firewall
2 52 (5.11%) DNS
3 51 (5.01%) VPN
4 41 (4.03%) WAN
5 30 (2.95%) SD-WAN
6 24 (2.36%) LAN
7 22 (2.16%) VLAN
7 22 (2.16%) Wi-Fi
8 21 (2.06%) TCP/IP
9 16 (1.57%) Remote Desktop
10 14 (1.38%) Network Security
11 13 (1.28%) Wireless
12 10 (0.98%) Cisco IOS
12 10 (0.98%) DHCP
13 7 (0.69%) VoIP
14 6 (0.59%) Cisco ISE
14 6 (0.59%) Internet
14 6 (0.59%) Junos
14 6 (0.59%) NX-OS
14 6 (0.59%) SAN
Database & Business Intelligence
1 89 (8.74%) Data Warehouse
2 75 (7.37%) Enterprise Data Warehouse
2 75 (7.37%) Oracle Reports
3 66 (6.48%) Power BI
4 56 (5.50%) Data Lake
5 37 (3.63%) SQL Server
6 34 (3.34%) Tableau
7 26 (2.55%) Big Data
8 16 (1.57%) MySQL
9 12 (1.18%) Relational Database
10 11 (1.08%) SQL Server Integration Services
11 7 (0.69%) DB2
12 6 (0.59%) Data Vault
12 6 (0.59%) Metadata
12 6 (0.59%) Semantic Layer
13 5 (0.49%) GIS
14 3 (0.29%) Azure SQL Database
14 3 (0.29%) Data Mining
14 3 (0.29%) SQL Server Analysis Services
15 2 (0.20%) SQL Server Reporting Services
Development Applications
1 81 (7.96%) JIRA
2 25 (2.46%) Git
3 7 (0.69%) Visual Studio
4 1 (0.098%) Artifactory
4 1 (0.098%) Bitbucket
4 1 (0.098%) Jenkins
4 1 (0.098%) MagicDraw
General
1 517 (50.79%) Social Skills
2 362 (35.56%) Finance
3 249 (24.46%) Analytical Skills
4 133 (13.06%) Law
5 97 (9.53%) Organisational Skills
6 76 (7.47%) Military
7 63 (6.19%) Public Sector
8 62 (6.09%) Legal
9 60 (5.89%) Marketing
10 55 (5.40%) Retail
11 50 (4.91%) Manufacturing
12 45 (4.42%) Inclusion and Diversity
13 34 (3.34%) Presentation Skills
14 33 (3.24%) Banking
14 33 (3.24%) Telecoms
15 27 (2.65%) Local Government
16 26 (2.55%) Electronics
17 25 (2.46%) Pharmaceutical
18 17 (1.67%) Games
19 11 (1.08%) Automotive
Job Titles
1 204 (20.04%) Analyst
2 133 (13.06%) Lead
3 113 (11.10%) IT Manager
4 110 (10.81%) Senior
5 78 (7.66%) IT Support
6 73 (7.17%) Service Manager
6 73 (7.17%) Support Analyst
7 64 (6.29%) Service Analyst
8 60 (5.89%) Architect
9 49 (4.81%) Applications Support
10 47 (4.62%) Delivery Manager
11 43 (4.22%) IT Analyst
11 43 (4.22%) Senior Analyst
12 39 (3.83%) Support Manager
13 38 (3.73%) Applications Support Analyst
14 37 (3.63%) IT Services Manager
15 32 (3.14%) Financial Analyst
16 30 (2.95%) Operations Manager
17 29 (2.85%) Support Engineer
18 28 (2.75%) Development Manager
Libraries, Frameworks & Software Standards
1 20 (1.96%) .NET
2 17 (1.67%) LangChain
3 13 (1.28%) Hugging Face
3 13 (1.28%) PyTorch
3 13 (1.28%) SOAP
3 13 (1.28%) TensorFlow
3 13 (1.28%) Web Services
4 9 (0.88%) React
4 9 (0.88%) REST
4 9 (0.88%) XML
5 8 (0.79%) .NET Framework
5 8 (0.79%) ASP.NET
5 8 (0.79%) LDAP
6 7 (0.69%) JSON
7 5 (0.49%) CSS
7 5 (0.49%) HTML
8 4 (0.39%) AngularJS
8 4 (0.39%) Node.js
8 4 (0.39%) SailPoint
9 3 (0.29%) Elastic Stack
Miscellaneous
1 74 (7.27%) Management Information System
2 59 (5.80%) CMDB
3 52 (5.11%) Product Ownership
4 38 (3.73%) Cloud Native
5 37 (3.63%) Enterprise Software
6 36 (3.54%) Data Centre
7 35 (3.44%) Onboarding
8 19 (1.87%) NHS
9 18 (1.77%) Self-Motivation
10 17 (1.67%) FMCG
10 17 (1.67%) PMI
11 16 (1.57%) Data Structures
11 16 (1.57%) Driving Licence
12 14 (1.38%) Analytical Mindset
12 14 (1.38%) IoT
12 14 (1.38%) Security Posture
13 12 (1.18%) Fibre Optics
13 12 (1.18%) Video Conferencing
14 10 (0.98%) iPhone
15 8 (0.79%) Hedge funds
Operating Systems
1 164 (16.11%) Windows
2 70 (6.88%) Windows Server
3 34 (3.34%) Windows 10
4 23 (2.26%) Linux
5 14 (1.38%) Android
5 14 (1.38%) Apple iOS
6 12 (1.18%) Windows Server 2019
7 7 (0.69%) Mac OS
7 7 (0.69%) Windows Server 2016
8 6 (0.59%) Unix
8 6 (0.59%) Windows Server 2012
9 3 (0.29%) Mac OS X
9 3 (0.29%) Red Hat Enterprise Linux
9 3 (0.29%) VMS
10 2 (0.20%) Windows Server 2008
11 1 (0.098%) Check Point GAiA
11 1 (0.098%) Solaris
11 1 (0.098%) Windows 8
Processes & Methodologies
1 608 (59.72%) ITIL
2 432 (42.44%) ITSM
3 297 (29.17%) Problem-Solving
4 278 (27.31%) Agile
5 231 (22.69%) Service Delivery
6 193 (18.96%) Continuous Improvement
6 193 (18.96%) DevOps
7 180 (17.68%) Customer Service
7 180 (17.68%) Project Management
8 171 (16.80%) Analytics
9 148 (14.54%) Change Management
10 141 (13.85%) Customer Experience
11 140 (13.75%) Roadmaps
12 134 (13.16%) Stakeholder Management
13 131 (12.87%) Data Management
14 121 (11.89%) Cybersecurity
14 121 (11.89%) Data Integration
15 120 (11.79%) Incident Management
16 108 (10.61%) Mentoring
17 106 (10.41%) Computer Science
Programming Languages
1 92 (9.04%) SQL
2 59 (5.80%) PowerShell
3 54 (5.30%) Python
4 20 (1.96%) JavaScript
5 17 (1.67%) Bicep
5 17 (1.67%) C#
6 10 (0.98%) Java
7 9 (0.88%) Bash
8 7 (0.69%) PL/SQL
8 7 (0.69%) T-SQL
8 7 (0.69%) VB.NET
9 5 (0.49%) C
10 4 (0.39%) C++
10 4 (0.39%) TypeScript
11 3 (0.29%) Perl
11 3 (0.29%) RPG
12 2 (0.20%) COBOL
13 1 (0.098%) Groovy
13 1 (0.098%) Ruby
13 1 (0.098%) Shell Script
Qualifications
1 180 (17.68%) Degree
2 107 (10.51%) DBS Check
3 62 (6.09%) Security Cleared
4 59 (5.80%) PMI Certification
5 58 (5.70%) Microsoft Certification
6 54 (5.30%) Azure Certification
6 54 (5.30%) Computer Science Degree
7 49 (4.81%) ITIL Certification
8 42 (4.13%) PMP
9 39 (3.83%) CISSP
10 30 (2.95%) SC Cleared
11 28 (2.75%) Master's Degree
12 26 (2.55%) DV Cleared
13 24 (2.36%) ITIL Foundation Certificate
14 18 (1.77%) A+ Certification
15 12 (1.18%) AWS Certification
15 12 (1.18%) Network+ Certification
16 9 (0.88%) MCITP
17 8 (0.79%) MCSA
17 8 (0.79%) MCSE
Quality Assurance & Compliance
1 66 (6.48%) SLA
2 59 (5.80%) QA
3 53 (5.21%) GDPR
4 30 (2.95%) Data Quality
4 30 (2.95%) ISO/IEC 27001
5 29 (2.85%) Cyber Essentials
6 25 (2.46%) Cyber Essentials PLUS
7 22 (2.16%) GxP
8 16 (1.57%) COBIT
9 13 (1.28%) NIST
10 12 (1.18%) Accessibility
11 11 (1.08%) ISO/IEC 20000
12 9 (0.88%) Sarbanes-Oxley
13 8 (0.79%) GRC
14 6 (0.59%) GAAP
14 6 (0.59%) IFRS
14 6 (0.59%) ITGC
14 6 (0.59%) PMO
15 2 (0.20%) NCSC
15 2 (0.20%) PCI DSS
System Software
1 112 (11.00%) Active Directory
2 28 (2.75%) VMware Infrastructure
3 26 (2.55%) Virtual Machines
4 16 (1.57%) Virtual Desktop
5 10 (0.98%) XenApp
6 9 (0.88%) Firmware
7 8 (0.79%) VMware NSX
8 5 (0.49%) Hyper-V
8 5 (0.49%) VMware ESXi
9 4 (0.39%) vSphere
10 3 (0.29%) BitLocker
11 1 (0.098%) Docker
11 1 (0.098%) NFS
11 1 (0.098%) vCloud
11 1 (0.098%) XenDesktop
Systems Management
1 43 (4.22%) Microsoft Intune
2 29 (2.85%) Single Sign-On
3 23 (2.26%) Prometheus
4 22 (2.16%) Grafana
5 19 (1.87%) Terraform
6 17 (1.67%) SCCM
7 14 (1.38%) Ansible
8 9 (0.88%) vCenter Server
9 5 (0.49%) Progress Chef
9 5 (0.49%) ZABBIX
10 4 (0.39%) Kubernetes
10 4 (0.39%) Puppet
10 4 (0.39%) SCOM
11 3 (0.29%) FortiGate
11 3 (0.29%) Jamf Pro
11 3 (0.29%) NetBackup
11 3 (0.29%) SmoothWall
12 2 (0.20%) VxRail
13 1 (0.098%) Active Directory Federation Services
13 1 (0.098%) Avamar
Vendors
1 342 (33.60%) Microsoft
2 215 (21.12%) ServiceNow
3 101 (9.92%) Oracle
4 62 (6.09%) SAP
5 52 (5.11%) Cisco
6 35 (3.44%) VMware
7 32 (3.14%) SolarWinds
8 25 (2.46%) Apple
8 25 (2.46%) Citrix
9 23 (2.26%) Remedy
10 22 (2.16%) Meraki
11 18 (1.77%) Google
11 18 (1.77%) Intapp
12 17 (1.67%) Databricks
12 17 (1.67%) HP
12 17 (1.67%) OpenAI
12 17 (1.67%) Salesforce
13 16 (1.57%) Adobe
13 16 (1.57%) BMC
13 16 (1.57%) Workday