Service Management Jobs

Service Management
UK

The table below provides summary statistics for permanent job vacancies requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 26 July 2024, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 127 126 215
Rank change year-on-year -1 +89 -15
Permanent jobs citing Service Management 1,833 2,196 3,413
As % of all permanent jobs advertised in the UK 2.03% 2.72% 1.95%
As % of the Processes & Methodologies category 2.48% 2.85% 2.02%
Number of salaries quoted 1,198 1,385 2,301
10th Percentile £27,925 £29,224 £28,000
25th Percentile £36,250 £36,750 £39,250
Median annual salary (50th Percentile) £50,000 £55,000 £53,000
Median % change year-on-year -9.09% +3.77% -1.85%
75th Percentile £67,500 £71,250 £67,500
90th Percentile £87,500 £87,500 £85,250
UK excluding London median annual salary £45,000 £50,000 £49,000
% change year-on-year -10.00% +2.04% +6.52%

All Process and Methodology Skills
UK

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 73,969 76,929 168,958
As % of all permanent jobs advertised in the UK 81.84% 95.34% 96.40%
Number of salaries quoted 48,628 50,249 85,709
10th Percentile £30,000 £33,750 £33,750
25th Percentile £40,000 £45,000 £44,250
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £73,750 £80,000 £80,000
90th Percentile £93,750 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +6.06%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 26 July 2024.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +1 1,656 £50,000 -9.09% 218
UK excluding London -16 1,275 £45,000 -10.00% 190
Work from Home +9 601 £55,000 -8.33% 119
London -12 484 £65,000 - 53
North of England +8 374 £44,637 -0.81% 61
South East -17 279 £49,463 -5.79% 35
Midlands -31 247 £40,000 -27.27% 25
North West +16 196 £45,000 -5.26% 36
South West +23 188 £45,979 -3.20% 31
West Midlands -21 158 £48,095 -14.88% 17
Yorkshire +1 126 £44,637 +5.03% 16
East Midlands -20 87 £32,500 -3.70% 8
Scotland -55 75 £48,000 -20.00% 6
East of England -15 73 £45,000 -3.23% 17
North East +5 52 £42,750 -1.16% 11
Wales -11 21 £46,604 +14.29% 11
Northern Ireland +29 20 £30,000 -26.38% 9

Service Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 111 (6.06%) Microsoft Exchange
2 89 (4.86%) SharePoint
3 43 (2.35%) Confluence
4 23 (1.25%) SAS
5 12 (0.65%) WebLogic
6 11 (0.60%) CMS
7 5 (0.27%) Moodle
8 4 (0.22%) ArcGIS
8 4 (0.22%) IIS
8 4 (0.22%) WordPress
9 3 (0.16%) IBM Notes
9 3 (0.16%) SharePoint 2010
9 3 (0.16%) SharePoint 2013
9 3 (0.16%) Skype for Business
10 1 (0.055%) Apache
10 1 (0.055%) Appian
10 1 (0.055%) Blackberry Enterprise Server
10 1 (0.055%) Exchange Server 2010
10 1 (0.055%) OpenEdge
Applications
1 151 (8.24%) Microsoft Office
2 85 (4.64%) Microsoft Excel
3 29 (1.58%) MS Visio
4 28 (1.53%) Microsoft PowerPoint
5 11 (0.60%) Microsoft Project
6 4 (0.22%) Trello
7 3 (0.16%) Chatbot
8 2 (0.11%) Spreadsheet
9 1 (0.055%) 1Password
Business Applications
1 60 (3.27%) Remedy ITSM
2 26 (1.42%) Dynamics CRM
3 11 (0.60%) NEC Housing
4 7 (0.38%) Elite 3E
5 5 (0.27%) Dynamics NAV
6 4 (0.22%) Maximo
6 4 (0.22%) Oracle EBS
6 4 (0.22%) SAP IS-U
6 4 (0.22%) Unit4 Business World
7 3 (0.16%) NetSuite
7 3 (0.16%) SAP S/4HANA
8 2 (0.11%) SAP SM
8 2 (0.11%) Shopify
9 1 (0.055%) Carpe Diem
9 1 (0.055%) Dynamics GP
9 1 (0.055%) Eikon
9 1 (0.055%) Primavera
9 1 (0.055%) SAP ERP
9 1 (0.055%) SAP SD
Cloud Services
1 353 (19.26%) Microsoft 365
2 318 (17.35%) Azure
3 102 (5.56%) Entra ID
4 94 (5.13%) AWS
5 79 (4.31%) Power Platform
6 56 (3.06%) SaaS
7 55 (3.00%) Dynamics 365
8 30 (1.64%) Azure Monitor
9 28 (1.53%) Azure Storage
10 27 (1.47%) IaaS
11 24 (1.31%) OneDrive
11 24 (1.31%) PaaS
12 23 (1.25%) PowerApps
13 20 (1.09%) Power Automate
14 19 (1.04%) Azure DevOps
15 18 (0.98%) Google Sheets
16 17 (0.93%) Cloud Computing
17 15 (0.82%) Google Workspace
17 15 (0.82%) WhatsApp
18 14 (0.76%) GCP
Communications & Networking
1 125 (6.82%) Firewall
2 93 (5.07%) DNS
3 74 (4.04%) DHCP
4 73 (3.98%) VPN
5 69 (3.76%) WAN
6 65 (3.55%) LAN
7 54 (2.95%) TCP/IP
8 34 (1.85%) Wireless
9 31 (1.69%) WLAN
10 28 (1.53%) Wi-Fi
11 27 (1.47%) Network Security
11 27 (1.47%) SAN
12 26 (1.42%) VoIP
13 18 (0.98%) SD-WAN
14 17 (0.93%) Internet
15 15 (0.82%) ADSL
16 13 (0.71%) Intrusion Detection
16 13 (0.71%) Remote Desktop
16 13 (0.71%) SSL
17 11 (0.60%) VLAN
Database & Business Intelligence
1 68 (3.71%) Power BI
2 30 (1.64%) SQL Server
3 21 (1.15%) MySQL
4 20 (1.09%) Amazon RDS
5 17 (0.93%) GIS
5 17 (0.93%) Relational Database
6 13 (0.71%) Elasticsearch
7 9 (0.49%) Azure SQL Database
7 9 (0.49%) Geospatial Data
8 7 (0.38%) RDBMS
8 7 (0.38%) SQL Server Reporting Services
9 6 (0.33%) Oracle Database
10 5 (0.27%) Redis
11 4 (0.22%) Data Warehouse
11 4 (0.22%) SQL Server Integration Services
12 2 (0.11%) BusinessObjects
12 2 (0.11%) Crystal Reports
12 2 (0.11%) Data Mining
12 2 (0.11%) DTS
12 2 (0.11%) SAP HANA
Development Applications
1 91 (4.96%) JIRA
2 20 (1.09%) GitLab
3 15 (0.82%) MSI
4 13 (0.71%) AdminStudio
4 13 (0.71%) Artifactory
4 13 (0.71%) InstallShield
5 8 (0.44%) Git
6 5 (0.27%) Postman
7 4 (0.22%) Jenkins
8 3 (0.16%) Axure RP
9 2 (0.11%) Bitbucket
10 1 (0.055%) Selenium
General
1 740 (40.37%) Social Skills
2 477 (26.02%) Finance
3 286 (15.60%) Analytical Skills
4 173 (9.44%) Public Sector
5 150 (8.18%) Inclusion and Diversity
5 150 (8.18%) Presentation Skills
6 123 (6.71%) Billing
7 97 (5.29%) Law
8 94 (5.13%) Retail
9 68 (3.71%) Banking
10 63 (3.44%) Organisational Skills
11 61 (3.33%) Legal
12 57 (3.11%) Manufacturing
13 53 (2.89%) Telecoms
14 52 (2.84%) Local Government
15 41 (2.24%) Back Office
16 34 (1.85%) Influencing Skills
17 33 (1.80%) Police
18 22 (1.20%) Pharmaceutical
19 19 (1.04%) Marketing
Job Titles
1 227 (12.38%) Service Manager
2 217 (11.84%) Analyst
3 173 (9.44%) IT Manager
4 156 (8.51%) Senior
5 150 (8.18%) Lead
6 144 (7.86%) Architect
7 116 (6.33%) IT Support
8 91 (4.96%) IT Services Manager
9 77 (4.20%) Infrastructure Engineer
10 75 (4.09%) Support Analyst
11 72 (3.93%) Audit Manager
12 71 (3.87%) IT Analyst
13 67 (3.66%) Delivery Manager
13 67 (3.66%) Developer
13 67 (3.66%) Team Leader
14 64 (3.49%) Service Delivery Manager
15 62 (3.38%) Senior Manager
16 59 (3.22%) Service Analyst
16 59 (3.22%) Support Engineer
17 56 (3.06%) Consultant
Libraries, Frameworks & Software Standards
1 44 (2.40%) HTML
2 42 (2.29%) CSS
2 42 (2.29%) Web Services
3 32 (1.75%) AngularJS
4 26 (1.42%) Twitter Bootstrap
5 18 (0.98%) REST
6 17 (0.93%) ARM Templates
7 15 (0.82%) XML
8 13 (0.71%) .NET
9 12 (0.65%) J2EE
9 12 (0.65%) Java EE
9 12 (0.65%) LDAP
9 12 (0.65%) Spring
10 11 (0.60%) SOAP
11 9 (0.49%) Ajax
12 7 (0.38%) EDI
12 7 (0.38%) FIX Protocol
13 6 (0.33%) Middleware
13 6 (0.33%) RESTful
14 5 (0.27%) Node.js
Miscellaneous
1 175 (9.55%) Management Information System
2 98 (5.35%) Self-Motivation
3 82 (4.47%) CMDB
4 62 (3.38%) Driving Licence
5 49 (2.67%) Data Centre
5 49 (2.67%) Onboarding
6 48 (2.62%) Product Ownership
7 41 (2.24%) Public Cloud
8 39 (2.13%) NHS
9 31 (1.69%) Hybrid Cloud
9 31 (1.69%) Reinsurance
10 30 (1.64%) Housing Association
11 28 (1.53%) Enterprise Software
12 25 (1.36%) Operational Technology
13 24 (1.31%) Legacy Systems
14 23 (1.25%) Clustering
15 19 (1.04%) Cloud Native
15 19 (1.04%) PKI
16 18 (0.98%) Virtual Team
17 16 (0.87%) Replication
Operating Systems
1 395 (21.55%) Windows
2 146 (7.97%) Windows Server
3 139 (7.58%) Windows 10
4 95 (5.18%) Linux
5 48 (2.62%) Windows Server 2019
6 45 (2.45%) Windows Server 2016
7 42 (2.29%) Android
8 40 (2.18%) Apple iOS
9 30 (1.64%) Windows 7
10 25 (1.36%) Mac OS
11 21 (1.15%) Windows Server 2012
12 19 (1.04%) Unix
13 11 (0.60%) Red Hat Enterprise Linux
14 10 (0.55%) CentOS
15 9 (0.49%) Windows NT
15 9 (0.49%) Windows Server 2008
16 6 (0.33%) Mac OS X
17 4 (0.22%) Rocky
18 3 (0.16%) Amazon Linux
18 3 (0.16%) VMS
Processes & Methodologies
1 928 (50.63%) ITIL
2 780 (42.55%) ITSM
3 507 (27.66%) Problem-Solving
4 398 (21.71%) Service Delivery
5 377 (20.57%) Customer Service
6 291 (15.88%) Change Management
7 261 (14.24%) Continuous Improvement
8 250 (13.64%) Coaching
9 246 (13.42%) Incident Management
10 236 (12.88%) Agile
11 218 (11.89%) Problem Management
12 205 (11.18%) Project Management
13 171 (9.33%) Mentoring
14 168 (9.17%) Stakeholder Management
15 162 (8.84%) Business Development
16 152 (8.29%) People Management
17 150 (8.18%) Performance Management
18 127 (6.93%) DevOps
19 121 (6.60%) Actionable Insight
19 121 (6.60%) Line Management
Programming Languages
1 110 (6.00%) SQL
2 92 (5.02%) PowerShell
3 56 (3.06%) C#
4 52 (2.84%) JavaScript
5 29 (1.58%) Java
5 29 (1.58%) VB
6 23 (1.25%) Bash
7 16 (0.87%) Bicep
7 16 (0.87%) VBScript
8 13 (0.71%) Python
8 13 (0.71%) Shell Script
9 9 (0.49%) Swift
10 6 (0.33%) ABAP
10 6 (0.33%) T-SQL
11 5 (0.27%) C
12 4 (0.22%) TypeScript
13 3 (0.16%) RPG
14 2 (0.11%) C++
14 2 (0.11%) PL/SQL
15 1 (0.055%) Perl
Qualifications
1 303 (16.53%) Degree
1 303 (16.53%) Security Cleared
2 232 (12.66%) SC Cleared
3 116 (6.33%) ACCA
4 85 (4.64%) ITIL Certification
5 70 (3.82%) DV Cleared
6 65 (3.55%) ITIL Foundation Certificate
7 57 (3.11%) Microsoft Certification
8 32 (1.75%) PMI Certification
9 31 (1.69%) BPSS Clearance
10 26 (1.42%) PMP
11 25 (1.36%) A+ Certification
11 25 (1.36%) Cisco Certification
11 25 (1.36%) Computer Science Degree
12 24 (1.31%) DBS Check
13 23 (1.25%) CISSP
14 22 (1.20%) CCNA
15 21 (1.15%) Azure Certification
16 20 (1.09%) CISM
17 15 (0.82%) Master's Degree
Quality Assurance & Compliance
1 207 (11.29%) SLA
2 116 (6.33%) GAAP
2 116 (6.33%) IFRS
3 58 (3.16%) QA
4 50 (2.73%) ISO/IEC 27001
5 46 (2.51%) GDPR
6 34 (1.85%) COBIT
7 27 (1.47%) Cyber Essentials
8 26 (1.42%) Sarbanes-Oxley
9 25 (1.36%) Accessibility
10 18 (0.98%) Data Quality
11 15 (0.82%) PCI DSS
12 14 (0.76%) HIPAA
12 14 (0.76%) ISO/IEC 20000
13 7 (0.38%) GRC
13 7 (0.38%) ISO 9001
13 7 (0.38%) NCSC
13 7 (0.38%) NIST
13 7 (0.38%) PMO
14 6 (0.33%) Cyber Essentials PLUS
System Software
1 385 (21.00%) Active Directory
2 80 (4.36%) VMware Infrastructure
3 29 (1.58%) Virtual Desktop
4 27 (1.47%) Hyper-V
5 24 (1.31%) VMware ESXi
6 17 (0.93%) Docker
6 17 (0.93%) Virtual Machines
7 16 (0.87%) Firmware
7 16 (0.87%) Microsoft App-V
8 15 (0.82%) vSphere
9 11 (0.60%) IAG
9 11 (0.60%) Terminal Services
10 9 (0.49%) XenDesktop
11 5 (0.27%) Virtual Servers
11 5 (0.27%) VMware Workstation
12 2 (0.11%) Microsoft Virtual Server
12 2 (0.11%) XenApp
13 1 (0.055%) Veritas Cluster Server
Systems Management
1 119 (6.49%) SCCM
2 100 (5.46%) Microsoft Intune
3 46 (2.51%) WSUS
4 34 (1.85%) Active Directory Federation Services
5 33 (1.80%) SCOM
6 32 (1.75%) OpenView
7 31 (1.69%) Ansible
7 31 (1.69%) Kubernetes
8 26 (1.42%) Terraform
9 21 (1.15%) Single Sign-On
10 15 (0.82%) Failover Clustering
11 12 (0.65%) OpenSSO
11 12 (0.65%) vCenter Server
12 11 (0.60%) EMC NetWorker
13 10 (0.55%) Jamf Pro
14 9 (0.49%) Nagios
14 9 (0.49%) Sysprep
15 8 (0.44%) NetBackup
16 7 (0.38%) Microsoft Clustering
17 6 (0.33%) Grafana
Vendors
1 612 (33.39%) Microsoft
2 276 (15.06%) ServiceNow
3 125 (6.82%) VMware
4 117 (6.38%) CA
5 79 (4.31%) Remedy
6 59 (3.22%) BMC
7 56 (3.06%) Cisco
8 51 (2.78%) HP
9 50 (2.73%) Citrix
10 46 (2.51%) Google
11 38 (2.07%) Apple
12 35 (1.91%) Oracle
13 27 (1.47%) SolarWinds
14 26 (1.42%) SAP
15 25 (1.36%) Salesforce
16 22 (1.20%) Meraki
17 21 (1.15%) Snow
18 20 (1.09%) Dell
19 16 (0.87%) Splunk
20 15 (0.82%) IBM