Service Management Jobs

Service Management
UK

The table below provides summary statistics for permanent job vacancies requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 21 June 2024, comparing them to the same period in the previous two years.

6 months to
21 Jun 2024
Same period 2023 Same period 2022
Rank 148 125 210
Rank change year-on-year -23 +85 -17
Permanent jobs citing Service Management 2,031 2,600 3,342
As % of all permanent jobs advertised in the UK 1.85% 2.81% 1.93%
As % of the Processes & Methodologies category 2.24% 2.95% 2.02%
Number of salaries quoted 1,437 1,591 2,193
10th Percentile £26,500 £29,750 £26,760
25th Percentile £35,000 £36,750 £37,700
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% -
75th Percentile £67,500 £70,000 £65,250
90th Percentile £87,500 £88,750 £85,000
UK excluding London median annual salary £45,000 £50,000 £47,500
% change year-on-year -10.00% +5.26% +5.56%

All Process and Methodology Skills
UK

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 90,810 88,242 165,721
As % of all permanent jobs advertised in the UK 82.65% 95.42% 95.92%
Number of salaries quoted 62,635 53,650 83,244
10th Percentile £29,750 £33,818 £33,500
25th Percentile £40,000 £45,000 £43,896
Median annual salary (50th Percentile) £55,000 £60,899 £60,000
Median % change year-on-year -9.69% +1.50% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +8.81%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 21 June 2024.

Salary histogram for Service Management in the UK

Service Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 21 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -17 1,844 £50,000 -9.09% 281
UK excluding London -24 1,435 £45,000 -10.00% 248
Work from Home -14 702 £55,250 -4.43% 161
London -24 525 £65,000 - 73
North of England -11 417 £44,274 -6.79% 53
South East -25 341 £51,000 -2.86% 50
Midlands -31 271 £36,000 -29.69% 46
North West +8 214 £45,000 -8.05% 28
South West -11 191 £46,958 +4.00% 42
West Midlands -31 167 £50,000 -9.09% 28
Yorkshire -9 144 £42,500 -15.00% 20
East Midlands -12 102 £28,500 -24.00% 17
East of England -17 91 £37,500 -11.24% 20
Scotland -83 81 £51,000 -11.30% 19
North East -15 59 £42,453 +21.30% 6
Wales -21 26 £46,604 -4.96% 19
Northern Ireland +28 18 £30,000 -4.76% 2
Channel Islands -2 1 £100,000 +11.11%

Service Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 125 (6.15%) Microsoft Exchange
2 98 (4.83%) SharePoint
3 45 (2.22%) Confluence
4 24 (1.18%) WebLogic
5 22 (1.08%) SAS
6 18 (0.89%) CMS
7 8 (0.39%) IIS
8 6 (0.30%) IBM Notes
9 5 (0.25%) Moodle
9 5 (0.25%) SharePoint 2010
9 5 (0.25%) SharePoint 2013
10 4 (0.20%) ArcGIS
10 4 (0.20%) Exchange Server 2010
10 4 (0.20%) WordPress
11 3 (0.15%) Apache
11 3 (0.15%) Skype for Business
12 2 (0.098%) Apache Spark
13 1 (0.049%) Blackberry Enterprise Server
Applications
1 172 (8.47%) Microsoft Office
2 101 (4.97%) Microsoft Excel
3 35 (1.72%) Microsoft PowerPoint
4 29 (1.43%) MS Visio
5 16 (0.79%) Microsoft Project
6 5 (0.25%) Trello
7 3 (0.15%) Chatbot
8 1 (0.049%) 1Password
8 1 (0.049%) Spreadsheet
Business Applications
1 65 (3.20%) Remedy ITSM
2 37 (1.82%) Dynamics CRM
3 11 (0.54%) Elite 3E
3 11 (0.54%) NEC Housing
4 10 (0.49%) PlanetPress Connect
5 6 (0.30%) SAP ERP
6 5 (0.25%) Dynamics NAV
6 5 (0.25%) Maximo
7 4 (0.20%) Oracle EBS
7 4 (0.20%) SAP IS-U
8 3 (0.15%) NetSuite
9 2 (0.098%) Shopify
10 1 (0.049%) Carpe Diem
10 1 (0.049%) Dynamics GP
10 1 (0.049%) Eikon
10 1 (0.049%) Primavera
10 1 (0.049%) SAP S/4HANA
Cloud Services
1 400 (19.69%) Microsoft 365
2 378 (18.61%) Azure
3 127 (6.25%) Entra ID
4 122 (6.01%) AWS
5 102 (5.02%) Power Platform
6 74 (3.64%) SaaS
7 51 (2.51%) Dynamics 365
8 37 (1.82%) IaaS
9 36 (1.77%) PaaS
10 35 (1.72%) OneDrive
11 30 (1.48%) Azure Monitor
11 30 (1.48%) Azure Storage
12 29 (1.43%) PowerApps
13 26 (1.28%) Azure DevOps
13 26 (1.28%) Power Automate
14 22 (1.08%) Google Sheets
15 18 (0.89%) GCP
16 17 (0.84%) Azure Data Factory
16 17 (0.84%) Cloud Computing
17 16 (0.79%) WhatsApp
Communications & Networking
1 162 (7.98%) Firewall
2 101 (4.97%) DNS
3 98 (4.83%) VPN
4 78 (3.84%) LAN
5 77 (3.79%) DHCP
6 76 (3.74%) WAN
7 56 (2.76%) TCP/IP
8 50 (2.46%) Wireless
9 41 (2.02%) Wi-Fi
10 33 (1.62%) WLAN
11 29 (1.43%) Network Security
12 27 (1.33%) SAN
13 24 (1.18%) VoIP
14 19 (0.94%) SD-WAN
15 16 (0.79%) Internet
15 16 (0.79%) Intrusion Detection
15 16 (0.79%) Remote Desktop
16 14 (0.69%) SSL
17 13 (0.64%) VLAN
18 11 (0.54%) MPLS
Database & Business Intelligence
1 79 (3.89%) Power BI
2 60 (2.95%) SQL Server
3 29 (1.43%) MySQL
4 25 (1.23%) Relational Database
5 24 (1.18%) Elasticsearch
6 18 (0.89%) Data Warehouse
6 18 (0.89%) GIS
7 16 (0.79%) Azure SQL Database
8 13 (0.64%) Amazon RDS
9 10 (0.49%) Geospatial Data
9 10 (0.49%) RDBMS
10 8 (0.39%) Oracle Database
11 6 (0.30%) SQL Server Integration Services
11 6 (0.30%) SQL Server Reporting Services
12 5 (0.25%) Redis
13 4 (0.20%) BusinessObjects
14 3 (0.15%) Tableau
15 2 (0.098%) Big Data
15 2 (0.098%) Oracle Database 12c
15 2 (0.098%) SAP HANA
Development Applications
1 116 (5.71%) JIRA
2 41 (2.02%) GitLab
3 21 (1.03%) Artifactory
4 10 (0.49%) MSI
4 10 (0.49%) SQL Server Management Studio (SSMS)
5 8 (0.39%) AdminStudio
5 8 (0.39%) InstallShield
6 7 (0.34%) Git
7 6 (0.30%) Postman
8 5 (0.25%) IBM UrbanCode
8 5 (0.25%) Jenkins
9 2 (0.098%) Octopus Deploy
9 2 (0.098%) PowerBuilder
9 2 (0.098%) TeamCity
10 1 (0.049%) Bitbucket
10 1 (0.049%) Selenium
General
1 820 (40.37%) Social Skills
2 521 (25.65%) Finance
3 320 (15.76%) Analytical Skills
4 181 (8.91%) Public Sector
5 174 (8.57%) Inclusion and Diversity
6 125 (6.15%) Presentation Skills
7 103 (5.07%) Law
8 90 (4.43%) Retail
9 85 (4.19%) Banking
10 81 (3.99%) Billing
11 65 (3.20%) Legal
11 65 (3.20%) Organisational Skills
12 58 (2.86%) Telecoms
13 51 (2.51%) Local Government
14 43 (2.12%) Police
15 38 (1.87%) Influencing Skills
16 35 (1.72%) Back Office
17 28 (1.38%) Manufacturing
18 21 (1.03%) Pharmaceutical
19 18 (0.89%) Marketing
Job Titles
1 299 (14.72%) Analyst
2 265 (13.05%) Service Manager
3 196 (9.65%) Senior
4 177 (8.71%) IT Manager
5 175 (8.62%) Lead
6 154 (7.58%) Architect
7 145 (7.14%) IT Support
8 123 (6.06%) Support Analyst
9 112 (5.51%) Delivery Manager
10 109 (5.37%) Service Delivery Manager
11 102 (5.02%) Infrastructure Engineer
12 98 (4.83%) IT Services Manager
13 90 (4.43%) Team Leader
14 89 (4.38%) Support Engineer
15 81 (3.99%) IT Analyst
16 76 (3.74%) Applications Support
17 75 (3.69%) Service Analyst
18 71 (3.50%) Developer
19 62 (3.05%) Service Desk Analyst
20 58 (2.86%) Senior Manager
Libraries, Frameworks & Software Standards
1 52 (2.56%) Web Services
2 49 (2.41%) HTML
3 44 (2.17%) CSS
4 31 (1.53%) AngularJS
5 29 (1.43%) Twitter Bootstrap
6 24 (1.18%) J2EE
6 24 (1.18%) Java EE
6 24 (1.18%) Spring
7 22 (1.08%) XML
8 20 (0.98%) ARM Templates
8 20 (0.98%) SOAP
9 14 (0.69%) .NET
9 14 (0.69%) EDI
9 14 (0.69%) REST
10 12 (0.59%) JSON
11 11 (0.54%) LDAP
12 10 (0.49%) Ajax
13 8 (0.39%) FIX Protocol
14 6 (0.30%) Middleware
15 5 (0.25%) Node.js
Miscellaneous
1 178 (8.76%) Management Information System
2 108 (5.32%) Self-Motivation
3 81 (3.99%) Data Centre
4 79 (3.89%) CMDB
5 67 (3.30%) Driving Licence
6 53 (2.61%) Public Cloud
7 50 (2.46%) Product Ownership
8 46 (2.26%) Onboarding
9 40 (1.97%) NHS
10 31 (1.53%) Housing Association
11 30 (1.48%) Legacy Systems
12 29 (1.43%) Enterprise Software
12 29 (1.43%) Hybrid Cloud
13 28 (1.38%) Reinsurance
14 26 (1.28%) Operational Technology
15 22 (1.08%) PKI
15 22 (1.08%) Replication
16 20 (0.98%) Cloud Native
16 20 (0.98%) Virtual Team
17 14 (0.69%) Clustering
Operating Systems
1 466 (22.94%) Windows
2 158 (7.78%) Windows Server
3 140 (6.89%) Windows 10
4 113 (5.56%) Linux
5 60 (2.95%) Windows Server 2019
6 52 (2.56%) Windows Server 2016
7 45 (2.22%) Apple iOS
8 43 (2.12%) Android
9 37 (1.82%) Mac OS
10 36 (1.77%) Unix
11 33 (1.62%) Windows 7
12 24 (1.18%) Windows Server 2012
13 12 (0.59%) CentOS
14 11 (0.54%) Windows NT
15 10 (0.49%) Windows Server 2008
16 6 (0.30%) Mac OS X
16 6 (0.30%) Windows Server 2003
17 5 (0.25%) Red Hat Enterprise Linux
18 4 (0.20%) Rocky
19 3 (0.15%) Amazon Linux
Processes & Methodologies
1 1,091 (53.72%) ITIL
2 871 (42.89%) ITSM
3 537 (26.44%) Problem-Solving
4 470 (23.14%) Service Delivery
5 430 (21.17%) Customer Service
6 336 (16.54%) Change Management
7 313 (15.41%) Incident Management
8 270 (13.29%) Continuous Improvement
9 256 (12.60%) Problem Management
10 230 (11.32%) Coaching
11 213 (10.49%) Mentoring
12 209 (10.29%) Project Management
13 196 (9.65%) Stakeholder Management
14 192 (9.45%) Agile
15 151 (7.43%) Cybersecurity
16 147 (7.24%) DevOps
17 142 (6.99%) Infrastructure Engineering
18 132 (6.50%) Actionable Insight
19 125 (6.15%) Business Development
20 119 (5.86%) Roadmaps
Programming Languages
1 141 (6.94%) SQL
2 95 (4.68%) PowerShell
3 68 (3.35%) JavaScript
4 63 (3.10%) C#
5 53 (2.61%) Java
6 31 (1.53%) Python
7 27 (1.33%) VB
8 25 (1.23%) Shell Script
9 23 (1.13%) Bash
10 19 (0.94%) Bicep
10 19 (0.94%) VBScript
11 10 (0.49%) RPG
11 10 (0.49%) Swift
12 7 (0.34%) T-SQL
13 5 (0.25%) Groovy
13 5 (0.25%) Perl
14 4 (0.20%) ABAP
14 4 (0.20%) C
14 4 (0.20%) PL/SQL
15 2 (0.098%) C++
Qualifications
1 345 (16.99%) Degree
2 332 (16.35%) Security Cleared
3 257 (12.65%) SC Cleared
4 97 (4.78%) ITIL Certification
5 83 (4.09%) DV Cleared
6 73 (3.59%) ACCA
6 73 (3.59%) Microsoft Certification
7 65 (3.20%) ITIL Foundation Certificate
8 37 (1.82%) A+ Certification
9 34 (1.67%) DBS Check
10 33 (1.62%) PMI Certification
11 31 (1.53%) Cisco Certification
12 28 (1.38%) Computer Science Degree
13 26 (1.28%) CCNA
14 25 (1.23%) Azure Certification
14 25 (1.23%) CISSP
14 25 (1.23%) PMP
15 23 (1.13%) BPSS Clearance
16 22 (1.08%) CISM
17 20 (0.98%) AWS Certification
Quality Assurance & Compliance
1 248 (12.21%) SLA
2 73 (3.59%) GAAP
3 72 (3.55%) IFRS
4 55 (2.71%) ISO/IEC 27001
5 52 (2.56%) QA
6 46 (2.26%) GDPR
7 35 (1.72%) COBIT
8 31 (1.53%) Cyber Essentials
9 26 (1.28%) Sarbanes-Oxley
10 24 (1.18%) Accessibility
11 19 (0.94%) Data Quality
11 19 (0.94%) NIST
12 17 (0.84%) ISO/IEC 20000
13 14 (0.69%) PCI DSS
14 11 (0.54%) HIPAA
15 6 (0.30%) Cyber Essentials PLUS
15 6 (0.30%) GRC
15 6 (0.30%) ISO 9001
15 6 (0.30%) PMO
16 4 (0.20%) NCSC
System Software
1 408 (20.09%) Active Directory
2 74 (3.64%) VMware Infrastructure
3 39 (1.92%) Hyper-V
4 30 (1.48%) Firmware
5 29 (1.43%) Virtual Desktop
6 25 (1.23%) VMware ESXi
7 23 (1.13%) Docker
8 20 (0.98%) Virtual Machines
9 15 (0.74%) vSphere
10 11 (0.54%) IAG
10 11 (0.54%) Terminal Services
11 10 (0.49%) Microsoft App-V
12 7 (0.34%) VMware Workstation
13 4 (0.20%) XenDesktop
14 3 (0.15%) Virtual Servers
15 2 (0.098%) Oracle RAC
15 2 (0.098%) XenApp
16 1 (0.049%) Microsoft Virtual Server
16 1 (0.049%) Veritas Cluster Server
Systems Management
1 137 (6.75%) SCCM
2 124 (6.11%) Microsoft Intune
3 56 (2.76%) SCOM
4 52 (2.56%) Terraform
5 46 (2.26%) WSUS
6 37 (1.82%) Kubernetes
7 33 (1.62%) Ansible
7 33 (1.62%) Single Sign-On
8 32 (1.58%) OpenView
9 30 (1.48%) Active Directory Federation Services
10 24 (1.18%) OpenSSO
11 15 (0.74%) vCenter Server
12 13 (0.64%) NetBackup
13 12 (0.59%) Nagios
14 11 (0.54%) Jamf Pro
14 11 (0.54%) Sysprep
15 10 (0.49%) EMC NetWorker
16 8 (0.39%) Grafana
16 8 (0.39%) Microsoft Clustering
17 7 (0.34%) Progress Chef
Vendors
1 646 (31.81%) Microsoft
2 300 (14.77%) ServiceNow
3 123 (6.06%) VMware
4 99 (4.87%) Remedy
5 74 (3.64%) CA
6 67 (3.30%) BMC
7 64 (3.15%) HP
8 63 (3.10%) Cisco
9 59 (2.90%) Google
10 56 (2.76%) Citrix
10 56 (2.76%) Oracle
11 47 (2.31%) Apple
12 30 (1.48%) SAP
12 30 (1.48%) Veeam
13 28 (1.38%) IBM
14 26 (1.28%) Dell
14 26 (1.28%) Meraki
14 26 (1.28%) SolarWinds
15 25 (1.23%) Salesforce
16 22 (1.08%) Snow