Period
to 19 June 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 June 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
19 Jun 2018
Same period 2017 Same period 2016
Rank 143 150 139
Rank change year-on-year +7 -11 -18
Permanent jobs citing Service Management 4,084 4,017 4,920
As % of all permanent IT jobs advertised in the UK 2.37% 2.33% 2.46%
As % of the Processes & Methodologies category 2.61% 2.58% 2.74%
Number of salaries quoted 2,823 2,925 3,677
UK median annual salary £47,500 £47,500 £46,500
Median salary % change year-on-year - +2.15% -2.11%
10th Percentile £25,000 £26,250 £26,000
90th Percentile £77,500 £77,500 £75,250
UK excluding London median annual salary £43,750 £44,000 £42,500
% change year-on-year -0.57% +3.53% -5.56%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,266 155,957 179,631
As % of all permanent IT jobs advertised in the UK 90.77% 90.62% 89.96%
Number of salaries quoted 125,618 126,959 149,386
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +2.15%
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 6 months to 19 June 2018.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 19 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 3,791 £47,500 - 316
UK excluding London +32 2,764 £43,750 -0.57% 258
London -52 1,188 £55,000 +1.85% 84
South East +26 744 £47,500 - 68
North of England +16 650 £42,500 +2.41% 67
Midlands +62 551 £42,500 -5.56% 42
South West +44 441 £42,500 - 34
West Midlands +46 392 £45,500 -4.21% 27
North West +19 369 £42,500 -5.56% 41
Yorkshire +9 235 £42,500 +13.33% 21
East of England -12 201 £47,500 - 20
East Midlands +62 160 £40,000 -6.00% 15
Scotland -8 144 £42,500 -9.57% 23
Wales +16 109 £37,500 -6.25% 3
North East -9 46 £40,000 +6.67% 5
Northern Ireland -15 10 £32,500 -13.33% 1
Channel Islands +2 2 £35,000 -

For the 6 months to 19 June 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 2,723 (66.67%) ITIL
2 1,290 (31.59%) ITSM
3 1,053 (25.78%) Microsoft
4 1,051 (25.73%) Service Delivery
5 1,020 (24.98%) Windows
6 937 (22.94%) Finance
7 684 (16.75%) Active Directory
8 674 (16.50%) Problem Management
9 663 (16.23%) Incident Management
10 654 (16.01%) SLA
11 628 (15.38%) Problem-Solving
12 617 (15.11%) ITIL V3
13 594 (14.54%) Agile Software Development
14 558 (13.66%) Analytical Skills
15 538 (13.17%) Change Management
16 532 (13.03%) Project Management
17 531 (13.00%) Degree
18 480 (11.75%) VMware
18 480 (11.75%) SQL
19 448 (10.97%) ServiceNow
20 439 (10.75%) Stakeholder Management
21 429 (10.50%) Management Information System
22 420 (10.28%) VMware Infrastructure
23 414 (10.14%) Cisco
24 397 (9.72%) Security Cleared
25 395 (9.67%) SQL Server
26 391 (9.57%) Continuous Improvement
27 370 (9.06%) Microsoft Azure
28 369 (9.04%) Data Centre
28 369 (9.04%) Windows Server

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 185 (4.53%) SharePoint
2 142 (3.48%) MS Exchange
3 92 (2.25%) IIS
4 78 (1.91%) Tomcat
5 73 (1.79%) Skype for Business
6 60 (1.47%) Apache
7 58 (1.42%) Exchange Server 2013
8 55 (1.35%) Confluence
9 50 (1.22%) JBoss
9 50 (1.22%) WebSphere
10 43 (1.05%) WebLogic
11 37 (0.91%) Exchange Server 2010
12 32 (0.78%) CMS
13 28 (0.69%) SharePoint 2013
14 23 (0.56%) Elasticsearch
15 19 (0.47%) SharePoint Server
16 18 (0.44%) Apache Spark
16 18 (0.44%) Oracle SOA Suite
16 18 (0.44%) WebSphere Application Server
17 16 (0.39%) IBM Notes
Applications
1 340 (8.33%) Microsoft Office
2 144 (3.53%) Microsoft Excel
3 73 (1.79%) Microsoft PowerPoint
4 50 (1.22%) Spreadsheet
5 44 (1.08%) MS Visio
6 28 (0.69%) Microsoft Project
7 4 (0.098%) Acrobat
7 4 (0.098%) ProjectWise
8 1 (0.024%) Adobe After Effects
8 1 (0.024%) Adobe Premiere
8 1 (0.024%) Avid Media Composer
8 1 (0.024%) Chatbot
8 1 (0.024%) Final Cut Pro
Business Applications
1 104 (2.55%) Remedy ITSM
2 25 (0.61%) Dynamics CRM
3 24 (0.59%) Dynamics AX
4 18 (0.44%) assyst
4 18 (0.44%) MetaTrader
5 17 (0.42%) Elite 3E
6 15 (0.37%) Workfront
7 12 (0.29%) Oracle Procure-to-Pay
8 11 (0.27%) SAP Hybris
9 7 (0.17%) Magento
9 7 (0.17%) NetSuite
9 7 (0.17%) SAP BPC
10 6 (0.15%) Line 500
10 6 (0.15%) Sage X3
10 6 (0.15%) Unit4 Business World
11 5 (0.12%) Endur
11 5 (0.12%) Oracle Applications
11 5 (0.12%) SAP ERP
11 5 (0.12%) Sentinel
12 4 (0.098%) Findur
Cloud Services
1 370 (9.06%) Microsoft Azure
2 289 (7.08%) Amazon AWS
3 283 (6.93%) Office 365
4 154 (3.77%) IaaS
5 110 (2.69%) SaaS
6 76 (1.86%) PaaS
7 27 (0.66%) AWS CloudFormation
8 20 (0.49%) Cloud Computing
9 18 (0.44%) GitHub
10 16 (0.39%) Slack
11 15 (0.37%) NuGet
12 14 (0.34%) Mimecast
13 12 (0.29%) Amazon EC2
14 11 (0.27%) Amazon S3
15 10 (0.24%) Azure Active Directory
16 9 (0.22%) Amazon CloudWatch
16 9 (0.22%) Dynamics 365
17 7 (0.17%) Google Cloud Platform
18 6 (0.15%) AWS CloudTrail
18 6 (0.15%) Route 53
Communications & Networking
1 345 (8.45%) Firewall
2 252 (6.17%) WAN
3 231 (5.66%) LAN
4 188 (4.60%) DNS
5 155 (3.80%) VPN
6 141 (3.45%) TCP/IP
7 115 (2.82%) DHCP
8 114 (2.79%) Internet
9 111 (2.72%) VoIP
10 96 (2.35%) SAN
11 93 (2.28%) Wireless
12 85 (2.08%) Intrusion Detection
13 83 (2.03%) Network Security
14 75 (1.84%) Cisco Nexus
15 69 (1.69%) Skype
16 62 (1.52%) MPLS
17 57 (1.40%) WLAN
18 55 (1.35%) VLAN
19 51 (1.25%) NX-OS
20 50 (1.22%) BGP
Database & Business Intelligence
1 395 (9.67%) SQL Server
2 116 (2.84%) Relational Database
3 79 (1.93%) SQL Server Integration Services
4 70 (1.71%) SQL Server Reporting Services
5 63 (1.54%) Data Warehouse
6 57 (1.40%) MySQL
7 54 (1.32%) Oracle Database
8 46 (1.13%) Big Data
9 41 (1.00%) NoSQL
10 37 (0.91%) RDBMS
11 33 (0.81%) Power BI
12 32 (0.78%) SQL Server 2008
13 31 (0.76%) MongoDB
14 27 (0.66%) SQL Server 2012
15 25 (0.61%) SQL Server Analysis Services
16 22 (0.54%) BusinessObjects
17 21 (0.51%) Oracle Database 11g
18 19 (0.47%) Oracle Reports
19 18 (0.44%) Azure SQL Database
20 17 (0.42%) DB2
Development Applications
1 126 (3.09%) JIRA
2 70 (1.71%) Jenkins
3 66 (1.62%) VSS/SourceSafe
4 52 (1.27%) Visual Studio
5 51 (1.25%) Team Foundation Server
6 49 (1.20%) Git (software)
7 33 (0.81%) Eclipse
8 29 (0.71%) TeamCity
9 24 (0.59%) MSI
10 23 (0.56%) Maven
11 17 (0.42%) Ant
11 17 (0.42%) JUnit
11 17 (0.42%) ReSharper
11 17 (0.42%) Subversion
12 16 (0.39%) CA Release Automation
13 15 (0.37%) Bitbucket
13 15 (0.37%) Fiddler
13 15 (0.37%) IntelliJ
14 14 (0.34%) Atlassian Bamboo
15 9 (0.22%) Selenium
General
1 937 (22.94%) Finance
2 210 (5.14%) Retail
3 199 (4.87%) Telecoms
4 174 (4.26%) Banking
5 139 (3.40%) Marketing
6 125 (3.06%) Law
7 92 (2.25%) Legal
8 75 (1.84%) Manufacturing
9 73 (1.79%) Billing
10 66 (1.62%) Publishing
11 53 (1.30%) Back Office
12 48 (1.18%) Investment Banking
13 46 (1.13%) Games
14 43 (1.05%) Advertising
15 31 (0.76%) Electronics
15 31 (0.76%) Financial Institution
16 25 (0.61%) German Language
17 24 (0.59%) French Language
17 24 (0.59%) Retail Banking
18 21 (0.51%) Local Government
Job Titles
1 818 (20.03%) Analyst
2 501 (12.27%) Service Manager
3 322 (7.88%) Service Analyst
4 258 (6.32%) Architect
4 258 (6.32%) IT Manager
5 251 (6.15%) Support Analyst
6 216 (5.29%) Applications Support
7 207 (5.07%) Consultant
8 201 (4.92%) Service Desk Analyst
9 185 (4.53%) Delivery Manager
10 181 (4.43%) Support Engineer
11 167 (4.09%) Services Delivery Manager
12 149 (3.65%) Developer
13 135 (3.31%) Network Engineer
14 130 (3.18%) IT Services Manager
15 128 (3.13%) IT Analyst
16 121 (2.96%) IT Support
17 120 (2.94%) Infrastructure Engineer
18 100 (2.45%) Applications Support Analyst
18 100 (2.45%) Incident Manager
Libraries, Frameworks & Software Standards
1 208 (5.09%) Web Services
2 187 (4.58%) XML
3 160 (3.92%) .NET
4 157 (3.84%) HTML
5 135 (3.31%) CSS
6 94 (2.30%) Middleware
7 75 (1.84%) REST
8 62 (1.52%) AngularJS
9 60 (1.47%) SOAP
10 50 (1.22%) J2EE
11 49 (1.20%) LDAP
12 42 (1.03%) .NET Framework
13 38 (0.93%) HTML5
13 38 (0.93%) JSON
14 36 (0.88%) ASP.NET
15 27 (0.66%) Ajax
15 27 (0.66%) Java EE
16 25 (0.61%) FIX Protocol
17 21 (0.51%) ASP.NET MVC
17 21 (0.51%) JDBC
Miscellaneous
1 558 (13.66%) Analytical Skills
2 429 (10.50%) Management Information System
3 369 (9.04%) Data Centre
4 259 (6.34%) Self-Motivation
5 145 (3.55%) CMDB
6 130 (3.18%) User Experience
7 126 (3.09%) Enterprise Software
8 124 (3.04%) Computer Science
9 76 (1.86%) Public Cloud
10 72 (1.76%) Private Cloud
11 67 (1.64%) Virtual Team
12 60 (1.47%) Fintech
13 56 (1.37%) Clustering
14 53 (1.30%) Hybrid Cloud
15 51 (1.25%) Blackberry
16 49 (1.20%) Driving Licence
17 48 (1.18%) iPhone
18 46 (1.13%) Replication
18 46 (1.13%) Video Conferencing
19 43 (1.05%) Distributed Denial-of-Service
Operating Systems
1 1,020 (24.98%) Windows
2 369 (9.04%) Windows Server
3 363 (8.89%) Linux
4 239 (5.85%) Unix
5 231 (5.66%) Windows 7
6 176 (4.31%) Windows Server 2012
7 169 (4.14%) Windows 10
8 95 (2.33%) Windows Server 2008
9 45 (1.10%) Apple iOS
10 43 (1.05%) Windows 8
11 41 (1.00%) Android
11 41 (1.00%) Red Hat Enterprise Linux
12 39 (0.95%) CentOS
13 32 (0.78%) Mac OS X
14 30 (0.73%) Solaris
15 22 (0.54%) AIX
16 20 (0.49%) Windows Server 2003
16 20 (0.49%) Windows XP
17 13 (0.32%) HPUX
18 10 (0.24%) Mac OS
Processes & Methodologies
1 2,723 (66.67%) ITIL
2 1,290 (31.59%) ITSM
3 1,051 (25.73%) Service Delivery
4 674 (16.50%) Problem Management
5 663 (16.23%) Incident Management
6 628 (15.38%) Problem-Solving
7 617 (15.11%) ITIL V3
8 594 (14.54%) Agile Software Development
9 538 (13.17%) Change Management
10 532 (13.03%) Project Management
11 439 (10.75%) Stakeholder Management
12 391 (9.57%) Continuous Improvement
13 287 (7.03%) DevOps
13 287 (7.03%) PRINCE2
14 268 (6.56%) Configuration Management
15 238 (5.83%) Business Intelligence
16 224 (5.48%) Risk Management
17 217 (5.31%) Presales
17 217 (5.31%) Service Design
18 206 (5.04%) Mentoring
Programming Languages
1 480 (11.75%) SQL
2 269 (6.59%) PowerShell
3 231 (5.66%) JavaScript
4 186 (4.55%) Java
5 95 (2.33%) Python
6 92 (2.25%) C#
7 89 (2.18%) T-SQL
8 82 (2.01%) Shell Script
9 61 (1.49%) Bash Shell
10 46 (1.13%) C
11 44 (1.08%) Perl
12 38 (0.93%) VB
13 32 (0.78%) Ruby
13 32 (0.78%) VBA
14 20 (0.49%) PHP
15 19 (0.47%) VB.NET
16 17 (0.42%) PL/SQL
17 9 (0.22%) C++
18 7 (0.17%) COBOL
18 7 (0.17%) VBScript
Qualifications
1 531 (13.00%) Degree
2 397 (9.72%) Security Cleared
3 305 (7.47%) ITIL Certification
4 247 (6.05%) Microsoft Certification
5 218 (5.34%) Cisco Certification
6 186 (4.55%) SC Cleared
7 142 (3.48%) CCNA
8 140 (3.43%) CCNP
9 130 (3.18%) Computer Science Degree
10 123 (3.01%) MCSE
11 121 (2.96%) DV Cleared
12 112 (2.74%) MCSA
13 106 (2.60%) MCP
14 81 (1.98%) PMI Certification
15 70 (1.71%) CISSP
15 70 (1.71%) PMP
16 66 (1.62%) ITIL Foundation Certificate
17 58 (1.42%) ISEB
18 49 (1.20%) PRINCE2 Practitioner
19 47 (1.15%) MCITP
Quality Assurance & Compliance
1 654 (16.01%) SLA
2 146 (3.57%) ISO/IEC 27001
3 145 (3.55%) QA
4 93 (2.28%) PMO
5 89 (2.18%) COBIT
6 74 (1.81%) ISO/IEC 20000
7 62 (1.52%) PCI DSS
8 51 (1.25%) GDPR
9 46 (1.13%) Data Quality
10 36 (0.88%) ISO 9001
11 26 (0.64%) Cyber Essentials
11 26 (0.64%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 23 (0.56%) Sarbanes-Oxley
13 22 (0.54%) GPG13
14 8 (0.20%) ISO/IEC 19770
15 5 (0.12%) Cyber Essentials PLUS
15 5 (0.12%) ISO 14001
16 4 (0.098%) Government Security Classifications
16 4 (0.098%) PMBOK
17 3 (0.073%) Solvency II
System Software
1 684 (16.75%) Active Directory
2 420 (10.28%) VMware Infrastructure
3 182 (4.46%) Hyper-V
4 73 (1.79%) Virtual Desktop
5 61 (1.49%) vSphere
6 49 (1.20%) Virtual Machines
7 47 (1.15%) VMware ESXi
8 40 (0.98%) Docker
9 29 (0.71%) Virtual Servers
10 28 (0.69%) Microsoft App-V
11 24 (0.59%) BitLocker
12 22 (0.54%) XenApp
13 21 (0.51%) Terminal Services
14 19 (0.47%) Firmware
15 17 (0.42%) KVM
16 15 (0.37%) XenDesktop
17 12 (0.29%) Veritas Volume Manager
18 10 (0.24%) ACF2
18 10 (0.24%) RACF
18 10 (0.24%) VMware NSX
Systems Management
1 253 (6.19%) SCCM
2 81 (1.98%) Nagios
3 73 (1.79%) Puppet
4 54 (1.32%) vCenter Server
5 51 (1.25%) Opscode Chef
5 51 (1.25%) SCOM
6 47 (1.15%) Cisco LMS
6 47 (1.15%) Opsview
7 44 (1.08%) Tivoli Storage Manager
8 43 (1.05%) Ansible
8 43 (1.05%) Terraform
9 39 (0.95%) SCVMM
10 34 (0.83%) Kibana
11 28 (0.69%) logstash
12 23 (0.56%) Cisco Prime
13 22 (0.54%) Forefront Identity Manager
13 22 (0.54%) Single Sign-On
13 22 (0.54%) vRealize
14 18 (0.44%) Kubernetes
14 18 (0.44%) WSUS
Vendors
1 1,053 (25.78%) Microsoft
2 480 (11.75%) VMware
3 448 (10.97%) ServiceNow
4 414 (10.14%) Cisco
5 340 (8.33%) Oracle
6 302 (7.39%) Citrix
7 166 (4.06%) SAP
8 161 (3.94%) Remedy
9 158 (3.87%) HP
10 147 (3.60%) BMC
11 114 (2.79%) F5
12 111 (2.72%) SolarWinds
13 95 (2.33%) Fortinet
14 93 (2.28%) IBM
15 81 (1.98%) Apple
16 68 (1.67%) CheckPoint
17 62 (1.52%) Juniper
18 56 (1.37%) McAfee
19 54 (1.32%) Salesforce.com
19 54 (1.32%) Splunk