The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 24 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Service Management
UK
Rank 142 127 116
Rank change year-on-year -15 -11  
Permanent jobs citing Service Management 1963 2568 2760
As % of all permanent IT jobs advertised in the UK 2.31% 2.49% 2.61%
As % of the Processes & Methodologies category 2.59% 2.82% 3.00%
Number of salaries quoted 1401 1877 2004
Median salary £47,500 £45,574 £48,000
Median salary % change year-on-year +4.22% -5.05%  
90% offered a salary of more than £26,000 £27,500 £26,500
10% offered a salary of more than £75,000 £75,000 £72,500
UK excluding London median salary £45,000 £42,500 £45,000
% change year-on-year +5.88% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 75650 91140 91950
As % of all permanent IT job vacancies advertised in the UK 89.04% 88.53% 87.02%
Number of salaries quoted 62160 75461 74357
Median salary £50,000 £50,000 £49,500
Median salary % change year-on-year - +1.01%  
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 3 months to 24 March 2017.

Salary histogram for Service Management in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 1843 £47,500 - 187
London -25 741 £55,000 - 52
South East -3 356 £47,500 +4.39% 37
South West +35 165 £42,500 +13.33% 19
North West -23 164 £42,500 - 22
Yorkshire -15 129 £37,500 -4.45% 15
West Midlands -4 127 £45,000 +2.27% 22
City of London +46 120 £55,000 +3.77% 13
Berkshire +10 116 £60,000 +11.11% 11
West Yorkshire +4 102 £37,500 -2.59% 10
East of England -26 102 £47,500 - 15
Manchester -42 87 £36,250 -16.18% 15
Hampshire -1 78 £40,000 -15.78% 10
Surrey -16 77 £37,500 -6.25% 5
Leeds +18 70 £37,500 -6.25% 4
Birmingham -4 70 £45,000 -10.00% 8
Cheshire +18 60 £45,000 +25.00% 1
Bristol +20 52 £42,500 +13.33% 3
Maidenhead +14 46 £62,500 +8.69% 6
Scotland +9 43 £45,000 +20.00% 8
East Midlands -33 40 £43,500 +8.75% 3
Buckinghamshire +15 39 £35,750 +13.49% 2
Wiltshire +5 35 £38,750 -3.12% 7
Hertfordshire -31 35 £45,000 - 9
Essex +22 31 £47,500 -13.63%
Wales +10 30 £27,000 -28.00% 7
Fareham +27 27 £40,000 +32.23% 2
Gloucestershire 0 27 £42,500 -8.10% 1
Cornwall +22 26 £42,500 +46.55% 5
Cambridgeshire +29 23 £55,000 -15.38% 3

Service Management
Top 30 Related IT Skills

For the 6 months to 24 March 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 2739 (65.18%) ITIL
2 1138 (27.08%) ITSM
3 991 (23.58%) Finance
4 967 (23.01%) Windows
5 934 (22.23%) Service Delivery
6 925 (22.01%) Microsoft
7 713 (16.97%) Project Management
8 669 (15.92%) SLA
9 616 (14.66%) MS Excel
10 553 (13.16%) Change Management
11 550 (13.09%) Active Directory
12 548 (13.04%) ITIL V3
13 542 (12.90%) Agile Software Development
14 535 (12.73%) Incident Management
15 507 (12.07%) Degree
16 491 (11.68%) MS Office
17 462 (10.99%) Problem Management
18 446 (10.61%) Continuous Improvement
19 437 (10.40%) Stakeholder Management
20 421 (10.02%) Data Centre
21 417 (9.92%) PRINCE2
22 400 (9.52%) Cisco
23 388 (9.23%) SQL
24 387 (9.21%) VMware
25 381 (9.07%) Management Information System
26 369 (8.78%) Linux
27 366 (8.71%) Windows Server
28 363 (8.64%) Analytical Skills
29 345 (8.21%) SQL Server
30 344 (8.19%) Citrix

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 220 (5.24%) MS Exchange
2 148 (3.52%) SharePoint
3 115 (2.74%) Exchange Server 2010
4 97 (2.31%) IIS
5 57 (1.36%) Skype for Business
5 57 (1.36%) Tomcat
6 46 (1.09%) CMS
7 39 (0.93%) Apache
8 37 (0.88%) Confluence
9 30 (0.71%) Exchange Server 2007
9 30 (0.71%) JBoss
10 28 (0.67%) SharePoint 2013
11 27 (0.64%) Blackberry Enterprise Server
11 27 (0.64%) Exchange Server 2013
12 25 (0.59%) IBM Notes
13 16 (0.38%) Exchange Server 2003
13 16 (0.38%) SharePoint Server
14 15 (0.36%) BizTalk Server
15 14 (0.33%) WebSphere
16 12 (0.29%) WebLogic
Applications
1 616 (14.66%) MS Excel
2 491 (11.68%) MS Office
3 93 (2.21%) MS PowerPoint
4 39 (0.93%) MS Project
5 38 (0.90%) MS Visio
6 12 (0.29%) Spreadsheet
7 4 (0.095%) Adobe Creative Suite
7 4 (0.095%) Final Cut Pro
7 4 (0.095%) SOLIDWORKS
8 3 (0.071%) AutoCAD
9 1 (0.024%) Maya
9 1 (0.024%) Siemens NX
Business Applications
1 48 (1.14%) Dynamics CRM
2 46 (1.09%) Remedy ITSM
3 40 (0.95%) assyst
4 22 (0.52%) Maximo
4 22 (0.52%) SAP FI
4 22 (0.52%) SAP HR
5 20 (0.48%) SAP CO
5 20 (0.48%) SAP FI/CO
6 17 (0.40%) Dynamics NAV
6 17 (0.40%) Primavera
6 17 (0.40%) SAP MM
6 17 (0.40%) SAP SD
7 16 (0.38%) SAP PM
7 16 (0.38%) SAP QM
7 16 (0.38%) Sentinel
8 15 (0.36%) Dynamics AX
9 9 (0.21%) Workfront
10 4 (0.095%) SAP CAR
10 4 (0.095%) SAP Forecasting and Replenishment
10 4 (0.095%) SAP POS DM
Cloud Services
1 181 (4.31%) Microsoft Azure
2 179 (4.26%) Office 365
3 172 (4.09%) Amazon AWS
4 120 (2.86%) IaaS
5 107 (2.55%) PaaS
6 70 (1.67%) SaaS
7 68 (1.62%) Cloud Computing
8 48 (1.14%) Amazon EC2
9 34 (0.81%) Mimecast
10 21 (0.50%) Slack
11 12 (0.29%) Virtual Private Cloud
12 10 (0.24%) G Suite
13 7 (0.17%) Azure Active Directory
13 7 (0.17%) Yammer
14 6 (0.14%) Force.com
15 5 (0.12%) Amazon S3
15 5 (0.12%) OpenShift
16 4 (0.095%) AWS CloudFormation
16 4 (0.095%) iTunes
17 2 (0.048%) Google Cloud Platform
Communications & Networking
1 246 (5.85%) Firewall
2 230 (5.47%) DNS
3 227 (5.40%) VPN
4 218 (5.19%) WAN
5 210 (5.00%) LAN
6 198 (4.71%) TCP/IP
7 152 (3.62%) DHCP
8 131 (3.12%) Internet
9 130 (3.09%) SAN
10 113 (2.69%) Network Security
11 93 (2.21%) Wireless
12 64 (1.52%) VoIP
13 54 (1.29%) HTTP
14 45 (1.07%) Intranet
14 45 (1.07%) LDAP
15 42 (1.00%) WLAN
16 41 (0.98%) BGP
17 40 (0.95%) OSPF
17 40 (0.95%) Wi-Fi
18 37 (0.88%) Cisco ASA
Database & Business Intelligence
1 345 (8.21%) SQL Server
2 68 (1.62%) MySQL
3 66 (1.57%) SQL Server Integration Services
4 64 (1.52%) SQL Server Reporting Services
5 57 (1.36%) Relational Database
6 51 (1.21%) DB2
7 41 (0.98%) SQL Server 2008
8 32 (0.76%) BusinessObjects
8 32 (0.76%) SQL Server 2005
9 29 (0.69%) Data Warehouse
10 28 (0.67%) SQL Server 2012
11 27 (0.64%) Oracle Database
12 25 (0.59%) GIS
13 23 (0.55%) SAP BW
14 19 (0.45%) SQL Server 2014
15 18 (0.43%) Big Data
16 14 (0.33%) PostgreSQL
17 13 (0.31%) BusinessObjects Business Intelligence
17 13 (0.31%) SQL Server Analysis Services
18 11 (0.26%) Hadoop
Development Applications
1 63 (1.50%) JIRA
2 38 (0.90%) Team Foundation Server
3 35 (0.83%) LoadRunner
4 29 (0.69%) Jenkins
5 25 (0.59%) HP UFT
6 22 (0.52%) Git (software)
7 17 (0.40%) MSI
7 17 (0.40%) Rational DOORS
8 16 (0.38%) Hudson
9 13 (0.31%) JMeter
10 11 (0.26%) Subversion
11 10 (0.24%) Selenium
12 9 (0.21%) LoadUI
12 9 (0.21%) Ranorex
12 9 (0.21%) SoapUI
13 8 (0.19%) InstallShield
13 8 (0.19%) Visual Studio
14 6 (0.14%) Ant
14 6 (0.14%) Octopus Deploy
14 6 (0.14%) TeamCity
General
1 991 (23.58%) Finance
2 244 (5.81%) Telecoms
3 216 (5.14%) Retail
4 201 (4.78%) Legal
5 190 (4.52%) Banking
6 133 (3.17%) Law
7 110 (2.62%) Publishing
8 81 (1.93%) Marketing
9 64 (1.52%) Billing
10 59 (1.40%) Manufacturing
11 47 (1.12%) Back Office
12 44 (1.05%) Advertising
12 44 (1.05%) Financial Institution
13 23 (0.55%) Investment Banking
14 19 (0.45%) Front Office
14 19 (0.45%) Local Government
15 16 (0.38%) Aerospace
15 16 (0.38%) Corporate Banking
16 14 (0.33%) Military
17 13 (0.31%) Electronics
Job Titles
1 797 (18.97%) Analyst
2 557 (13.26%) Service Manager
3 332 (7.90%) Architect
4 331 (7.88%) Service Analyst
5 330 (7.85%) IT Manager
6 234 (5.57%) Consultant
7 225 (5.35%) Support Analyst
8 221 (5.26%) IT Services Manager
9 204 (4.85%) Service Desk Analyst
10 173 (4.12%) Solutions Architect
11 161 (3.83%) Delivery Manager
12 158 (3.76%) Developer
13 153 (3.64%) ITIL Manager
14 145 (3.45%) IT Analyst
14 145 (3.45%) Services Delivery Manager
15 129 (3.07%) Administrator
16 123 (2.93%) Support Engineer
17 117 (2.78%) Applications Support
18 109 (2.59%) Network Engineer
19 102 (2.43%) IT Support
Libraries, Frameworks & Software Standards
1 174 (4.14%) HTML
2 167 (3.97%) XML
3 158 (3.76%) CSS
4 156 (3.71%) .NET
4 156 (3.71%) Web Services
5 66 (1.57%) Ajax
6 64 (1.52%) Middleware
7 62 (1.48%) SOAP
8 43 (1.02%) REST
9 29 (0.69%) .NET Framework
9 29 (0.69%) ASP.NET
10 27 (0.64%) JSON
11 23 (0.55%) HTML5
12 22 (0.52%) XHTML
13 18 (0.43%) jQuery
14 17 (0.40%) CSS3
15 16 (0.38%) BAPI
16 15 (0.36%) Software Packaging
17 14 (0.33%) ASP.NET MVC
18 13 (0.31%) AngularJS
Miscellaneous
1 421 (10.02%) Data Centre
2 381 (9.07%) Management Information System
3 363 (8.64%) Analytical Skills
4 199 (4.74%) Computer Science
5 151 (3.59%) CMDB
6 92 (2.19%) Virtual Team
7 85 (2.02%) Video Conferencing
8 79 (1.88%) NHS
9 66 (1.57%) User Experience
10 55 (1.31%) BYOD
11 52 (1.24%) Blackberry
12 48 (1.14%) PMI
13 44 (1.05%) Replication
14 39 (0.93%) Driving Licence
15 35 (0.83%) Smartphone
16 31 (0.74%) CESG
16 31 (0.74%) Clustering
16 31 (0.74%) Hybrid Cloud
17 29 (0.69%) N-Tier
18 28 (0.67%) EPoS
Operating Systems
1 967 (23.01%) Windows
2 369 (8.78%) Linux
3 366 (8.71%) Windows Server
4 303 (7.21%) Windows 7
5 226 (5.38%) Windows Server 2008
6 198 (4.71%) Unix
7 189 (4.50%) Windows Server 2012
8 108 (2.57%) Windows Server 2003
9 89 (2.12%) Windows 10
10 63 (1.50%) Windows 8
11 61 (1.45%) Windows XP
12 56 (1.33%) Android
13 53 (1.26%) Apple iOS
14 40 (0.95%) Red Hat Enterprise Linux
15 39 (0.93%) Solaris
16 32 (0.76%) OpenVMS
17 28 (0.67%) AIX
18 27 (0.64%) Mac OS X
19 25 (0.59%) CentOS
20 16 (0.38%) Mac OS
Processes & Methodologies
1 2739 (65.18%) ITIL
2 1138 (27.08%) ITSM
3 934 (22.23%) Service Delivery
4 713 (16.97%) Project Management
5 553 (13.16%) Change Management
6 548 (13.04%) ITIL V3
7 542 (12.90%) Agile Software Development
8 535 (12.73%) Incident Management
9 462 (10.99%) Problem Management
10 446 (10.61%) Continuous Improvement
11 437 (10.40%) Stakeholder Management
12 417 (9.92%) PRINCE2
13 289 (6.88%) Service Design
14 249 (5.93%) Line Management
15 240 (5.71%) IT Strategy
16 234 (5.57%) Presales
17 226 (5.38%) Information Security
18 221 (5.26%) Configuration Management
18 221 (5.26%) Risk Management
19 208 (4.95%) Disaster Recovery
Programming Languages
1 388 (9.23%) SQL
2 207 (4.93%) JavaScript
3 201 (4.78%) PowerShell
4 171 (4.07%) C#
5 121 (2.88%) C
6 120 (2.86%) Java
7 64 (1.52%) PHP
8 58 (1.38%) Python
9 51 (1.21%) T-SQL
10 36 (0.86%) Shell Script
11 32 (0.76%) Bash Shell
11 32 (0.76%) VB.NET
12 26 (0.62%) VBScript
13 22 (0.52%) VBA
14 21 (0.50%) Perl
14 21 (0.50%) PL/SQL
15 18 (0.43%) VB
16 13 (0.31%) VB6
17 12 (0.29%) XPath
18 9 (0.21%) Ruby
Qualifications
1 507 (12.07%) Degree
2 342 (8.14%) ITIL Certification
3 330 (7.85%) Security Cleared
4 214 (5.09%) Microsoft Certification
5 175 (4.16%) Cisco Certification
6 162 (3.86%) SC Cleared
7 123 (2.93%) DV Cleared
8 122 (2.90%) PMP
9 118 (2.81%) PMI Certification
10 112 (2.67%) MCSE
11 111 (2.64%) CCNA
12 101 (2.40%) ISEB
13 91 (2.17%) CCNP
14 90 (2.14%) CISSP
15 89 (2.12%) ITIL Foundation Certificate
15 89 (2.12%) MCP
16 67 (1.59%) CISM
17 50 (1.19%) PRINCE2 Certification
18 49 (1.17%) CISA
19 48 (1.14%) MCSA
Quality Assurance & Compliance
1 669 (15.92%) SLA
2 134 (3.19%) ISO/IEC 27001
3 131 (3.12%) QA
4 99 (2.36%) PCI DSS
5 75 (1.78%) COBIT
6 49 (1.17%) Sarbanes-Oxley
7 46 (1.09%) ISO 9001
8 43 (1.02%) PMO
9 26 (0.62%) Data Quality
10 20 (0.48%) RMADS
11 17 (0.40%) Cyber Essentials
12 16 (0.38%) Cyber Essentials PLUS
12 16 (0.38%) ISO/IEC 17799
13 11 (0.26%) PMBOK
14 8 (0.19%) JSP 440
15 7 (0.17%) HMG Infosec
15 7 (0.17%) ISO22301
15 7 (0.17%) ISO27002
16 5 (0.12%) ISO 9000
16 5 (0.12%) ISO/IEC 20000
System Software
1 550 (13.09%) Active Directory
2 279 (6.64%) VMware Infrastructure
3 91 (2.17%) Hyper-V
4 58 (1.38%) Virtual Machines
4 58 (1.38%) vSphere
5 56 (1.33%) XenApp
6 45 (1.07%) VMware ESX
7 32 (0.76%) XenDesktop
8 31 (0.74%) Microsoft App-V
9 19 (0.45%) Virtual Desktop
10 16 (0.38%) Terminal Server
10 16 (0.38%) VMware ESXi
11 14 (0.33%) vCloud
12 13 (0.31%) Snort
13 10 (0.24%) BlackBerry Internet Service
13 10 (0.24%) Docker
14 9 (0.21%) NFS
15 8 (0.19%) Virtual Servers
16 7 (0.17%) Xen
17 6 (0.14%) NDS
Systems Management
1 178 (4.24%) SCCM
2 58 (1.38%) SCOM
3 43 (1.02%) SCVMM
4 37 (0.88%) Puppet
5 32 (0.76%) NetBackup
6 29 (0.69%) AirWatch
7 23 (0.55%) Nagios
8 21 (0.50%) Opscode Chef
8 21 (0.50%) Tivoli
9 20 (0.48%) Backup Exec
10 19 (0.45%) Microsoft Clustering
10 19 (0.45%) SCOrch
11 16 (0.38%) WSUS
12 14 (0.33%) Microsoft Data Protection Manager
12 14 (0.33%) Tivoli Storage Manager
13 13 (0.31%) Microsoft Intune
14 11 (0.26%) Perfmon
14 11 (0.26%) Systems Management Server (SMS)
15 10 (0.24%) Ansible
15 10 (0.24%) SCDPM
Vendors
1 925 (22.01%) Microsoft
2 400 (9.52%) Cisco
3 387 (9.21%) VMware
4 344 (8.19%) Citrix
5 331 (7.88%) ServiceNow
6 196 (4.66%) HP
7 191 (4.55%) Oracle
8 154 (3.66%) SAP
9 139 (3.31%) Juniper
10 133 (3.17%) NetApp
11 107 (2.55%) Remedy
12 98 (2.33%) IBM
13 91 (2.17%) CheckPoint
14 85 (2.02%) EMC
15 81 (1.93%) BMC
16 75 (1.78%) Apple
17 54 (1.29%) Red Hat
18 53 (1.26%) Atlassian
19 49 (1.17%) Mitel
20 44 (1.05%) Palo Alto
London
Webrecruit
Salary: £Competitive
Posted: 2 hours ago
Bridgend, Mid Glamorgan
South Wales Police
Salary: From £27,246 to £31,620 per annum
Posted: 1 hour ago
Newquay, Cornwall
Harvey Nash plc
Salary: £60000 - £70000 per annum
Posted: 19 hours ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 per annum + Benefits
Posted: Yesterday
London
Joseph Harry Ltd
Salary: £35000 - £50000 per annum + 20% bonus + 10% pension
Posted: 4 hours ago
Bristol, Avon
Executive Recruitment Services (ERS)
Posted: 1 hour ago
Bury St. Edmunds, Suffolk
Servest Group
Salary: 20 days Holiday, plus 8 Bank Holidays, AE Pension, Parking, Opt-In Hea
Posted: Yesterday
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum
Posted: Yesterday
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £33000 - £35000 per annum + Bonus, Pension, Benefits
Posted: Yesterday
Manchester, Lancashire
Oxbridge Answers
Salary: 80000 + Bonus
Posted: 3 hours ago
Central London / West End
Oxbridge Answers
Salary: 80000 + Bonus
Posted: 3 hours ago
Gourock, Renfrewshire
Spring Technology
Salary: Excellent
Posted: Yesterday
London
Lorien Resourcing
Salary: £45000 - £50000 per annum
Posted: 3 days ago
Halifax, West Yorkshire
Erin Associates
Salary: £35000 - £40000 per annum + excellent benefits
Posted: Yesterday
Thatcham, Berkshire
Raytheon Systems Ltd
Salary: Competitive plus benefits
Posted: 20 hours ago
Bath, Avon
Sanderson
Salary: £30000 - £40000 per annum
Posted: Yesterday
Chippenham, Wiltshire
Capita Resourcing - IT Resourcing
Salary: £30000.00 - £34000.00 per annum
Posted: 2 days ago
Chippenham, Wiltshire
Ampersand Consulting
Salary: £34000 per annum + Fantastic Benefits
Posted: 2 days ago
Basingstoke, Hampshire
CV Screen Ltd
Salary: £38k - 45k per year + Pension
Posted: 20 hours ago
Peterborough, Cambridgeshire
comparethemarket.com
Salary: Up to £30,000 per annum
Posted: 20 hours ago
Edinburgh, Midlothian
HAYS INFORMATION TECHNOLOGY
Salary: £48000.00 - £55000.00 per annum
Posted: Yesterday
Renfrew, Renfrewshire
Sopra Steria Recruitment
Salary: From £49,000 to £51,750 per annum plus benefits
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Executive Resource Group
Salary: £600 - £700 per day
Posted: 20 hours ago
London
Stanford Associates
Salary: From £50,000 to £60,000 per annum + excellent bonus and extensive bene
Posted: 22 hours ago
Chippenham, Wiltshire
Capita Resourcing - IT Resourcing
Salary: £34000.00 per annum + Benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £1 - £999999 per annum + Salary Negotiable + Benefits
Posted: 2 days ago
Ipswich, Suffolk
Crimson Ltd
Salary: £35000 - £40000 per annum
Posted: 3 days ago
City, London
Client Server
Salary: £60k to £65k + bonus + benefits
Posted: Yesterday
London
Leidos
Posted: 2 days ago