Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 155 129 126
Rank change year-on-year -26 -3 +6
Permanent jobs citing Service Management 4096 4802 5555
As % of all permanent IT jobs advertised in the UK 2.30% 2.55% 2.54%
As % of the Processes & Methodologies category 2.56% 2.85% 2.86%
Number of salaries quoted 2885 3587 4273
UK median annual salary £47,500 £47,500 £47,500
10th Percentile £25,600 £25,803 £25,000
90th Percentile £75,000 £75,000 £75,000
UK excluding London median annual salary £42,950 £45,000 £43,000
% change year-on-year -4.56% +4.65% +1.18%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 160296 168588 194039
As % of all permanent IT jobs advertised in the UK 89.92% 89.36% 88.77%
Number of salaries quoted 126459 140088 159820
UK median annual salary £50,000 £49,476 £47,500
Median salary % change year-on-year +1.06% +4.16% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 6 months to 19 November 2017.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 3772 £50,000 +5.26% 176
UK excluding London -48 2260 £42,950 -4.56% 133
London +15 1670 £55,000 +9.05% 53
North of England -20 630 £40,000 -11.11% 39
South East -56 519 £46,000 -2.13% 33
Midlands -32 413 £45,500 +7.06% 35
North West -18 366 £45,000 - 17
West Midlands -14 326 £45,000 +5.88% 29
South West -14 321 £45,000 +5.88% 6
Yorkshire -16 210 £36,000 -18.18% 18
East of England -77 199 £42,500 -10.53% 10
Scotland +16 120 £42,000 -11.58% 9
Wales +26 101 £40,000 +33.33% 2
East Midlands -53 85 £46,250 +8.82% 6
North East +21 54 £42,500 -2.30% 4
Northern Ireland -30 7 £43,750 +9.38%
Channel Islands - 1 - -

For the 6 months to 19 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 2637 (64.38%) ITIL
2 1223 (29.86%) ITSM
3 1127 (27.51%) Finance
4 1055 (25.76%) Microsoft
5 1005 (24.54%) Windows
6 992 (24.22%) Service Delivery
7 701 (17.11%) Active Directory
8 633 (15.45%) Problem Management
9 611 (14.92%) SLA
10 610 (14.89%) Agile Software Development
11 595 (14.53%) Change Management
12 565 (13.79%) Project Management
13 515 (12.57%) Incident Management
14 510 (12.45%) Degree
15 488 (11.91%) VMware
16 471 (11.50%) Banking
17 466 (11.38%) Microsoft Office
18 447 (10.91%) ITIL V3
19 432 (10.55%) Analytical Skills
20 418 (10.21%) Management Information System
21 410 (10.01%) ServiceNow
22 395 (9.64%) Security Cleared
23 389 (9.50%) Windows Server
24 385 (9.40%) Stakeholder Management
25 379 (9.25%) SQL
25 379 (9.25%) Cisco
26 356 (8.69%) Continuous Improvement
27 351 (8.57%) Data Centre
28 335 (8.18%) Office 365
29 334 (8.15%) Asset Management

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 262 (6.40%) MS Exchange
2 188 (4.59%) Skype for Business
3 182 (4.44%) SharePoint
4 158 (3.86%) Exchange Server 2010
5 98 (2.39%) IIS
6 68 (1.66%) Tomcat
7 49 (1.20%) Apache
7 49 (1.20%) JBoss
8 48 (1.17%) WebLogic
9 42 (1.03%) Confluence
10 35 (0.85%) Exchange Server 2013
11 31 (0.76%) WebSphere
12 29 (0.71%) BizTalk Server
13 28 (0.68%) IBM Notes
13 28 (0.68%) Oracle SOA Suite
14 26 (0.63%) Exchange Server 2007
15 21 (0.51%) CMS
16 18 (0.44%) Blackberry Enterprise Server
16 18 (0.44%) SharePoint 2013
17 17 (0.42%) CICS
Applications
1 466 (11.38%) Microsoft Office
2 114 (2.78%) Microsoft Excel
3 65 (1.59%) Microsoft PowerPoint
4 48 (1.17%) Spreadsheet
5 43 (1.05%) MS Visio
6 37 (0.90%) Microsoft Project
7 3 (0.073%) AutoCAD
7 3 (0.073%) Camtasia
7 3 (0.073%) EngageOne
7 3 (0.073%) Photoshop
8 1 (0.024%) Acrobat
8 1 (0.024%) Adobe Premiere
8 1 (0.024%) MicroStation
8 1 (0.024%) ProjectWise
8 1 (0.024%) Revit
Business Applications
1 91 (2.22%) Remedy ITSM
2 40 (0.98%) Dynamics CRM
3 36 (0.88%) Dynamics AX
4 19 (0.46%) assyst
5 13 (0.32%) Workfront
6 9 (0.22%) MetaTrader
7 7 (0.17%) BPCS
7 7 (0.17%) Eloqua
8 6 (0.15%) Oracle EBS
8 6 (0.15%) SAP SM
9 5 (0.12%) Oracle ERP
9 5 (0.12%) Visualfiles
10 3 (0.073%) Dynamics NAV
10 3 (0.073%) Endur
10 3 (0.073%) Exstream
10 3 (0.073%) Findur
10 3 (0.073%) Oracle BPM
10 3 (0.073%) Oracle Financials
10 3 (0.073%) Salesforce.com CRM
10 3 (0.073%) SAP CO
Cloud Services
1 335 (8.18%) Office 365
2 293 (7.15%) Microsoft Azure
3 187 (4.57%) IaaS
4 174 (4.25%) Amazon AWS
5 111 (2.71%) SaaS
6 84 (2.05%) PaaS
7 40 (0.98%) Cloud Computing
8 23 (0.56%) Dynamics 365
9 19 (0.46%) Mimecast
10 13 (0.32%) Azure Active Directory
10 13 (0.32%) GitHub
10 13 (0.32%) OneDrive
11 9 (0.22%) Google Cloud Platform
12 8 (0.20%) Yammer
13 7 (0.17%) Amazon EC2
14 5 (0.12%) Adobe Analytics
14 5 (0.12%) Amazon SQS
14 5 (0.12%) AWS CloudFormation
15 4 (0.098%) G Suite
16 3 (0.073%) OpenShift
Communications & Networking
1 228 (5.57%) WAN
2 211 (5.15%) Firewall
3 204 (4.98%) LAN
4 188 (4.59%) Skype
5 163 (3.98%) DNS
6 161 (3.93%) VPN
7 130 (3.17%) TCP/IP
8 126 (3.08%) Internet
9 123 (3.00%) VoIP
10 122 (2.98%) SAN
11 110 (2.69%) DHCP
12 99 (2.42%) Network Security
13 96 (2.34%) Wireless
14 72 (1.76%) BGP
15 70 (1.71%) Cisco IOS
16 64 (1.56%) Unified Communications
17 57 (1.39%) EIGRP
18 55 (1.34%) MPLS
18 55 (1.34%) NX-OS
19 47 (1.15%) Cisco Nexus
Database & Business Intelligence
1 323 (7.89%) SQL Server
2 97 (2.37%) MySQL
3 61 (1.49%) Oracle Database
4 55 (1.34%) Relational Database
5 53 (1.29%) Data Warehouse
6 52 (1.27%) SQL Server Reporting Services
7 45 (1.10%) Big Data
8 36 (0.88%) SQL Server Integration Services
9 33 (0.81%) MongoDB
10 32 (0.78%) Power BI
11 30 (0.73%) SQL Server 2012
12 28 (0.68%) SQL Server 2008
13 26 (0.63%) DB2
13 26 (0.63%) PostgreSQL
14 23 (0.56%) BusinessObjects
15 21 (0.51%) NoSQL
16 19 (0.46%) QlikView
17 17 (0.42%) RDBMS
18 16 (0.39%) GIS
19 14 (0.34%) Hadoop
Development Applications
1 102 (2.49%) JIRA
2 47 (1.15%) Team Foundation Server
3 43 (1.05%) Jenkins
4 38 (0.93%) VSS/SourceSafe
5 28 (0.68%) Git (software)
6 25 (0.61%) SoapUI
6 25 (0.61%) Visual Studio
7 23 (0.56%) Atlassian Bamboo
7 23 (0.56%) Subversion
8 20 (0.49%) Maven
9 19 (0.46%) Eclipse
10 17 (0.42%) Selenium
11 15 (0.37%) TeamCity
12 13 (0.32%) ClearCase
13 12 (0.29%) Cucumber
13 12 (0.29%) JUnit
14 10 (0.24%) Bitbucket
15 9 (0.22%) Octopus Deploy
15 9 (0.22%) Sonatype Nexus
16 8 (0.20%) Rational DOORS
General
1 1127 (27.51%) Finance
2 471 (11.50%) Banking
3 260 (6.35%) Investment Banking
4 242 (5.91%) Retail Banking
5 148 (3.61%) Telecoms
6 129 (3.15%) Retail
7 124 (3.03%) Legal
8 102 (2.49%) Back Office
8 102 (2.49%) Law
9 94 (2.29%) Marketing
10 74 (1.81%) Manufacturing
11 52 (1.27%) Publishing
12 39 (0.95%) Financial Institution
13 36 (0.88%) Billing
14 33 (0.81%) International Banking
15 20 (0.49%) Advertising
16 19 (0.46%) Local Government
17 16 (0.39%) Spanish Language
18 15 (0.37%) Games
19 12 (0.29%) French Language
Job Titles
1 711 (17.36%) Analyst
2 616 (15.04%) Service Manager
3 346 (8.45%) IT Manager
4 301 (7.35%) Service Analyst
5 268 (6.54%) Architect
6 239 (5.83%) Consultant
7 223 (5.44%) Delivery Manager
8 216 (5.27%) IT Services Manager
9 201 (4.91%) Services Delivery Manager
10 189 (4.61%) Support Engineer
11 162 (3.96%) Support Analyst
12 157 (3.83%) Service Desk Analyst
13 150 (3.66%) Administrator
14 136 (3.32%) Applications Support
15 118 (2.88%) Infrastructure Manager
16 116 (2.83%) IT Support
17 113 (2.76%) ITIL Manager
18 108 (2.64%) 2nd Line Support
19 102 (2.49%) Team Leader
20 100 (2.44%) Network Engineer
Libraries, Frameworks & Software Standards
1 201 (4.91%) Web Services
2 171 (4.17%) HTML
3 156 (3.81%) XML
4 154 (3.76%) .NET
5 104 (2.54%) SOAP
6 83 (2.03%) CSS
7 68 (1.66%) REST
8 63 (1.54%) J2EE
9 51 (1.25%) HTML5
10 50 (1.22%) Middleware
11 43 (1.05%) JSON
12 39 (0.95%) Hibernate
13 36 (0.88%) Ajax
14 35 (0.85%) AngularJS
14 35 (0.85%) Spring
15 31 (0.76%) JSP
16 30 (0.73%) .NET Framework
16 30 (0.73%) RESTful
17 28 (0.68%) FIX Protocol
18 27 (0.66%) Java EE
Miscellaneous
1 432 (10.55%) Analytical Skills
2 418 (10.21%) Management Information System
3 351 (8.57%) Data Centre
4 208 (5.08%) User Experience
5 198 (4.83%) Computer Science
6 151 (3.69%) Blackberry
7 91 (2.22%) Enterprise Software
8 87 (2.12%) CMDB
9 63 (1.54%) Mainframe
10 61 (1.49%) Virtual Team
11 53 (1.29%) Video Conferencing
12 51 (1.25%) NHS
13 50 (1.22%) Driving Licence
14 49 (1.20%) Public Cloud
15 47 (1.15%) PMI
16 43 (1.05%) Hybrid Cloud
17 42 (1.03%) Reference Data
17 42 (1.03%) Replication
18 39 (0.95%) Pricing Data
19 34 (0.83%) iPad
Operating Systems
1 1005 (24.54%) Windows
2 389 (9.50%) Windows Server
3 306 (7.47%) Windows 7
4 301 (7.35%) Linux
5 222 (5.42%) Unix
6 145 (3.54%) Android
6 145 (3.54%) Windows Server 2012
7 142 (3.47%) Apple iOS
7 142 (3.47%) Windows Server 2008
8 137 (3.34%) Windows 10
9 129 (3.15%) Mac OS X
10 67 (1.64%) Windows Server 2003
11 49 (1.20%) Red Hat Enterprise Linux
12 34 (0.83%) Windows 8
13 23 (0.56%) Solaris
14 21 (0.51%) Windows XP
15 19 (0.46%) Mac OS
16 17 (0.42%) CentOS
17 15 (0.37%) HPUX
18 9 (0.22%) AIX
Processes & Methodologies
1 2637 (64.38%) ITIL
2 1223 (29.86%) ITSM
3 992 (24.22%) Service Delivery
4 633 (15.45%) Problem Management
5 610 (14.89%) Agile Software Development
6 595 (14.53%) Change Management
7 565 (13.79%) Project Management
8 515 (12.57%) Incident Management
9 447 (10.91%) ITIL V3
10 385 (9.40%) Stakeholder Management
11 356 (8.69%) Continuous Improvement
12 334 (8.15%) Asset Management
13 297 (7.25%) PRINCE2
14 267 (6.52%) Information Security
15 255 (6.23%) Wealth Management
16 239 (5.83%) Service Design
17 217 (5.30%) IT Strategy
18 211 (5.15%) Mentoring
19 210 (5.13%) DevOps
20 208 (5.08%) Configuration Management
Programming Languages
1 379 (9.25%) SQL
2 227 (5.54%) Java
3 198 (4.83%) JavaScript
4 191 (4.66%) PowerShell
5 118 (2.88%) Python
6 83 (2.03%) C#
7 81 (1.98%) C
8 52 (1.27%) Bash Shell
8 52 (1.27%) Perl
9 50 (1.22%) Shell Script
10 41 (1.00%) T-SQL
11 36 (0.88%) PHP
12 35 (0.85%) PL/SQL
13 24 (0.59%) VB
14 22 (0.54%) Ruby
15 18 (0.44%) VBScript
16 17 (0.42%) COBOL
17 15 (0.37%) VB.NET
18 11 (0.27%) Groovy
19 10 (0.24%) R
Qualifications
1 510 (12.45%) Degree
2 395 (9.64%) Security Cleared
3 304 (7.42%) Microsoft Certification
4 279 (6.81%) ITIL Certification
5 238 (5.81%) SC Cleared
6 220 (5.37%) MCSE
7 199 (4.86%) Cisco Certification
8 174 (4.25%) DV Cleared
9 131 (3.20%) CCNA
10 112 (2.73%) Computer Science Degree
11 106 (2.59%) Citrix Certification
12 104 (2.54%) CCA
13 102 (2.49%) CISSP
14 95 (2.32%) CCNP
15 72 (1.76%) ITIL Foundation Certificate
16 71 (1.73%) PMI Certification
17 61 (1.49%) MCSA
18 51 (1.25%) ISEB
19 45 (1.10%) MCP
20 44 (1.07%) PMP
Quality Assurance & Compliance
1 611 (14.92%) SLA
2 167 (4.08%) ISO/IEC 27001
3 117 (2.86%) ISO 9001
4 113 (2.76%) ISO/IEC 20000
5 94 (2.29%) QA
6 54 (1.32%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 43 (1.05%) Sarbanes-Oxley
8 42 (1.03%) COBIT
9 39 (0.95%) PCI DSS
10 29 (0.71%) PMO
11 27 (0.66%) GDPR
12 16 (0.39%) Data Quality
13 12 (0.29%) GPG13
14 10 (0.24%) ISO 22301
15 9 (0.22%) ISO 9000
15 9 (0.22%) PMBOK
16 8 (0.20%) JSP 440
17 7 (0.17%) COSO
18 6 (0.15%) ISO/IEC 27005
19 5 (0.12%) HMG Security Policy Framework
System Software
1 701 (17.11%) Active Directory
2 308 (7.52%) VMware Infrastructure
3 140 (3.42%) XenApp
4 120 (2.93%) XenDesktop
5 117 (2.86%) Hyper-V
6 85 (2.08%) Virtual Desktop
7 66 (1.61%) vSphere
8 53 (1.29%) VMware ESXi
9 34 (0.83%) Docker
10 26 (0.63%) Virtual Machines
11 21 (0.51%) BitLocker
12 15 (0.37%) Virtual Servers
13 14 (0.34%) Firmware
14 13 (0.32%) VMware NSX
15 10 (0.24%) Snort
15 10 (0.24%) Terminal Services
16 9 (0.22%) Microsoft App-V
16 9 (0.22%) vCloud
17 6 (0.15%) UAG
18 5 (0.12%) Samba
Systems Management
1 316 (7.71%) SCCM
2 121 (2.95%) AirWatch
3 96 (2.34%) SCOM
4 65 (1.59%) Nagios
5 60 (1.46%) Puppet
6 44 (1.07%) Ansible
7 39 (0.95%) Opsview
7 39 (0.95%) Tivoli Storage Manager
8 38 (0.93%) Opscode Chef
9 37 (0.90%) Cisco LMS
10 36 (0.88%) vCenter Server
11 28 (0.68%) SCVMM
11 28 (0.68%) Tivoli
12 23 (0.56%) WSUS
13 22 (0.54%) Norton AntiVirus
14 18 (0.44%) Microsoft Data Protection Manager
15 17 (0.42%) Cisco Prime
15 17 (0.42%) Systems Management Server (SMS)
16 14 (0.34%) Microsoft Intune
16 14 (0.34%) NetBackup
Vendors
1 1055 (25.76%) Microsoft
2 488 (11.91%) VMware
3 410 (10.01%) ServiceNow
4 379 (9.25%) Cisco
5 315 (7.69%) Citrix
6 293 (7.15%) Oracle
7 182 (4.44%) HP
8 158 (3.86%) Remedy
9 149 (3.64%) McAfee
10 147 (3.59%) Apple
11 116 (2.83%) AppSense
12 114 (2.78%) SAP
13 102 (2.49%) BMC
14 82 (2.00%) IBM
15 63 (1.54%) Juniper
16 62 (1.51%) F5
17 53 (1.29%) SolarWinds
18 48 (1.17%) Red Hat
19 46 (1.12%) Google
20 44 (1.07%) Symantec