Period
to 17 January 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 January 2021 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
17 Jan 2021
Same period 2020 Same period 2019
Rank 169 143 137
Rank change year-on-year -26 -6 +11
Permanent jobs citing Service Management 1,235 3,101 3,748
As % of all permanent jobs advertised in the UK 2.00% 2.46% 2.48%
As % of the Processes & Methodologies category 2.16% 2.67% 2.69%
Number of salaries quoted 1,076 2,605 2,724
Median annual salary £50,000 £52,500 £47,500
Median salary % change year-on-year -4.76% +10.53% -5.00%
10th Percentile £30,301 £27,500 £25,750
90th Percentile £83,750 £83,750 £77,850
UK excluding London median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% +3.45%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 57,123 116,177 139,428
As % of all permanent IT jobs advertised in the UK 92.28% 92.12% 92.23%
Number of salaries quoted 46,159 93,053 111,395
Median annual salary £55,000 £52,500 £52,500
Median salary % change year-on-year +4.76% - +5.00%
10th Percentile £32,500 £30,000 £29,763
90th Percentile £90,000 £87,500 £85,000
UK excluding London median annual salary £49,000 £45,500 £45,000
% change year-on-year +7.69% +1.11% -

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 17 January 2021.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 17 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 1,087 £50,000 -4.76% 204
UK excluding London -8 873 £45,000 -5.26% 166
London -55 296 £67,500 +12.50% 56
South East +21 289 £50,000 -4.76% 32
North of England -60 179 £45,000 +4.65% 35
Midlands -16 177 £42,500 -10.99% 33
Work from Home -57 165 £52,000 -15.45% 20
West Midlands +3 139 £42,500 -20.56% 17
Yorkshire -7 106 £45,000 +7.66% 12
South West -26 81 £55,000 +4.76% 36
East of England +15 63 £37,500 -11.76% 12
Wales +70 57 £42,500 +30.77% 6
North West -78 57 £45,000 -8.16% 19
Scotland +2 40 £50,000 +9.89% 11
East Midlands -27 38 £45,000 - 16
North East -32 16 £52,000 +31.34% 4
Northern Ireland -9 2 £42,500 +51.79% 2

For the 6 months to 17 January 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 743 (60.16%) ITIL
2 441 (35.71%) ITSM
3 371 (30.04%) Microsoft
4 330 (26.72%) Windows
5 262 (21.21%) Finance
6 255 (20.65%) Service Delivery
7 242 (19.60%) Azure
7 242 (19.60%) Office 365
8 224 (18.14%) Active Directory
9 221 (17.89%) DevOps
10 214 (17.33%) Agile Software Development
11 203 (16.44%) ServiceNow
12 185 (14.98%) SLA
13 181 (14.66%) Incident Management
14 175 (14.17%) VMware
15 172 (13.93%) Stakeholder Management
16 156 (12.63%) Windows Server
17 155 (12.55%) Project Management
18 152 (12.31%) Security Cleared
19 148 (11.98%) Problem Management
20 144 (11.66%) ITIL Certification
21 143 (11.58%) Problem-Solving
22 139 (11.26%) Change Management
22 139 (11.26%) VMware Infrastructure
23 137 (11.09%) Continuous Improvement
24 132 (10.69%) SQL
25 130 (10.53%) AWS
26 126 (10.20%) Linux
27 122 (9.88%) Public Sector
28 121 (9.80%) SC Cleared

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (5.26%) SharePoint
2 62 (5.02%) Apache
2 62 (5.02%) Elasticsearch
3 59 (4.78%) Apache Spark
4 43 (3.48%) MS Exchange
5 42 (3.40%) Confluence
6 24 (1.94%) CMS
7 20 (1.62%) Exchange Server 2013
8 17 (1.38%) Skype for Business
9 16 (1.30%) Tomcat
10 14 (1.13%) IIS
11 13 (1.05%) Exchange Server 2010
12 11 (0.89%) Drupal
13 10 (0.81%) SAS
14 9 (0.73%) OpenStack
15 8 (0.65%) WebSphere
16 4 (0.32%) Jadu
17 2 (0.16%) BizTalk Server
18 1 (0.081%) Exchange Server 2003
18 1 (0.081%) Sitecore CMS
Applications
1 96 (7.77%) Microsoft Office
2 25 (2.02%) Microsoft Excel
3 19 (1.54%) Microsoft Project
4 13 (1.05%) Microsoft PowerPoint
5 3 (0.24%) MS Visio
Business Applications
1 38 (3.08%) Remedy ITSM
2 12 (0.97%) Workfront
3 11 (0.89%) Salesforce.com CRM
4 8 (0.65%) SAP GTS
4 8 (0.65%) SAP SD
5 7 (0.57%) SAP ERP
6 6 (0.49%) Dynamics CRM
6 6 (0.49%) Remedy AR System
7 5 (0.40%) SAP LE
7 5 (0.40%) Visualfiles
8 4 (0.32%) Oracle EBS
9 3 (0.24%) NetSuite
10 2 (0.16%) Oracle Financials
10 2 (0.16%) SAP S/4HANA
11 1 (0.081%) SAP FI
11 1 (0.081%) SAP Hybris
11 1 (0.081%) SAP MDG
11 1 (0.081%) SAP Payroll
11 1 (0.081%) SAP R/3
11 1 (0.081%) SAP SM
Cloud Services
1 242 (19.60%) Azure
1 242 (19.60%) Office 365
2 130 (10.53%) AWS
3 74 (5.99%) GCP
4 58 (4.70%) GitHub
5 57 (4.62%) SaaS
6 52 (4.21%) Azure Active Directory
6 52 (4.21%) PaaS
7 51 (4.13%) IaaS
7 51 (4.13%) Stackdriver
8 21 (1.70%) Power Platform
9 19 (1.54%) OneDrive
10 17 (1.38%) OpenShift
11 16 (1.30%) Cloud Computing
12 12 (0.97%) Amazon EC2
12 12 (0.97%) Amazon S3
12 12 (0.97%) AWS CloudFormation
13 10 (0.81%) Serverless
13 10 (0.81%) Smartsheet
14 9 (0.73%) Mimecast
Communications & Networking
1 99 (8.02%) Firewall
2 71 (5.75%) DNS
3 63 (5.10%) Unified Communications
4 56 (4.53%) VPN
5 43 (3.48%) DHCP
6 40 (3.24%) Skype
7 37 (3.00%) SAN
8 31 (2.51%) WAN
9 30 (2.43%) TCP/IP
10 29 (2.35%) Internet
11 28 (2.27%) LAN
12 25 (2.02%) Wi-Fi
13 23 (1.86%) VLAN
14 22 (1.78%) VSAN
15 21 (1.70%) Network Security
16 20 (1.62%) NetScaler
17 19 (1.54%) OSPF
18 17 (1.38%) VoIP
19 15 (1.21%) Remote Desktop
20 13 (1.05%) IPv4
Database & Business Intelligence
1 73 (5.91%) SQL Server
2 57 (4.62%) PostgreSQL
3 33 (2.67%) Big Data
4 28 (2.27%) MySQL
5 21 (1.70%) Power BI
6 17 (1.38%) Cosmos DB
7 16 (1.30%) Data Lake
7 16 (1.30%) Data Warehouse
8 13 (1.05%) Amazon RDS
9 10 (0.81%) Relational Database
10 9 (0.73%) Hadoop
10 9 (0.73%) SQL Server Reporting Services
11 8 (0.65%) BusinessObjects
11 8 (0.65%) DB2
11 8 (0.65%) SQL Server Integration Services
12 7 (0.57%) Oracle Database
13 5 (0.40%) Crystal Reports
13 5 (0.40%) QlikView
13 5 (0.40%) SQL Server Analysis Services
14 4 (0.32%) SQL Server 2012
Development Applications
1 52 (4.21%) Gradle
1 52 (4.21%) JIRA
2 28 (2.27%) Jenkins
3 24 (1.94%) Git (software)
4 15 (1.21%) Bitbucket
5 13 (1.05%) Subversion
6 8 (0.65%) GitLab
7 4 (0.32%) Maven
7 4 (0.32%) Octopus Deploy
7 4 (0.32%) SQL Server Management Studio (SSMS)
7 4 (0.32%) TeamCity
7 4 (0.32%) Visual Studio
8 3 (0.24%) Snyk
9 2 (0.16%) Appium
9 2 (0.16%) git-flow
9 2 (0.16%) PowerBuilder
9 2 (0.16%) Selenium
9 2 (0.16%) SpecFlow
9 2 (0.16%) Team Foundation Server
10 1 (0.081%) Atlassian Bamboo
General
1 262 (21.21%) Finance
2 122 (9.88%) Public Sector
3 65 (5.26%) Telecoms
4 57 (4.62%) Legal
5 52 (4.21%) Marketing
6 41 (3.32%) Banking
7 33 (2.67%) Manufacturing
8 32 (2.59%) Law
9 29 (2.35%) Electronics
10 24 (1.94%) Digital Economy
11 19 (1.54%) Retail
12 17 (1.38%) Advertising
13 14 (1.13%) Aerospace
13 14 (1.13%) Local Government
14 13 (1.05%) Automotive
15 8 (0.65%) Games
16 7 (0.57%) Billing
17 6 (0.49%) Back Office
17 6 (0.49%) Police
18 3 (0.24%) Housing Association
Job Titles
1 199 (16.11%) Analyst
2 107 (8.66%) Service Manager
3 91 (7.37%) Architect
4 88 (7.13%) Developer
5 85 (6.88%) Support Analyst
6 83 (6.72%) IT Manager
7 82 (6.64%) Infrastructure Engineer
8 66 (5.34%) Consultant
9 64 (5.18%) Senior Analyst
10 61 (4.94%) Delivery Manager
10 61 (4.94%) Service Analyst
11 60 (4.86%) Team Leader
12 52 (4.21%) IT Engineer
13 51 (4.13%) Service Delivery Manager
14 48 (3.89%) Senior Support Analyst
15 40 (3.24%) Service Desk Analyst
15 40 (3.24%) Solutions Architect
16 36 (2.91%) Senior Developer
17 32 (2.59%) Digital Transformation
18 31 (2.51%) Project Manager
Libraries, Frameworks & Software Standards
1 52 (4.21%) RabbitMQ
1 52 (4.21%) Spring
1 52 (4.21%) Spring Integration
2 42 (3.40%) .NET
3 41 (3.32%) Web Services
4 34 (2.75%) XML
5 33 (2.67%) HTML
6 32 (2.59%) CSS
6 32 (2.59%) Spring Boot
7 24 (1.94%) Ajax
8 18 (1.46%) EDI
9 17 (1.38%) SOAP
10 15 (1.21%) AngularJS
11 14 (1.13%) ADO
11 14 (1.13%) Middleware
12 12 (0.97%) JSON
13 11 (0.89%) LDAP
14 9 (0.73%) EDIFACT
15 8 (0.65%) JMS
16 6 (0.49%) LAMP
Miscellaneous
1 118 (9.55%) Analytical Skills
2 86 (6.96%) Management Information System
3 65 (5.26%) Data Centre
4 59 (4.78%) Self-Motivation
5 49 (3.97%) Public Cloud
6 39 (3.16%) User Experience
7 31 (2.51%) Driving Licence
8 22 (1.78%) Enterprise Software
9 21 (1.70%) CMDB
10 19 (1.54%) Hybrid Cloud
11 16 (1.30%) Cloud Native
12 14 (1.13%) Private Cloud
12 14 (1.13%) Virtual Team
13 13 (1.05%) Enterprise Cloud
14 11 (0.89%) iPad
14 11 (0.89%) Replication
15 10 (0.81%) Greenfield Project
15 10 (0.81%) Mainframe
15 10 (0.81%) Social Media
16 9 (0.73%) Clustering
Operating Systems
1 330 (26.72%) Windows
2 156 (12.63%) Windows Server
3 126 (10.20%) Linux
4 115 (9.31%) Windows 10
5 61 (4.94%) Windows Server 2016
6 51 (4.13%) Windows Server 2012
7 38 (3.08%) Windows 7
8 32 (2.59%) Windows Server 2019
9 24 (1.94%) Android
9 24 (1.94%) Red Hat Enterprise Linux
10 23 (1.86%) Windows Server 2008
11 19 (1.54%) CentOS
12 18 (1.46%) Mac OS X
13 16 (1.30%) Apple iOS
14 10 (0.81%) Unix
15 9 (0.73%) Mac OS
16 6 (0.49%) Ubuntu
17 4 (0.32%) Windows 8
18 3 (0.24%) Windows Vista
19 2 (0.16%) VMS
Processes & Methodologies
1 743 (60.16%) ITIL
2 441 (35.71%) ITSM
3 255 (20.65%) Service Delivery
4 221 (17.89%) DevOps
5 214 (17.33%) Agile Software Development
6 181 (14.66%) Incident Management
7 172 (13.93%) Stakeholder Management
8 155 (12.55%) Project Management
9 148 (11.98%) Problem Management
10 143 (11.58%) Problem-Solving
11 139 (11.26%) Change Management
12 137 (11.09%) Continuous Improvement
13 108 (8.74%) ITIL V3
14 98 (7.94%) Project Delivery
15 93 (7.53%) Infrastructure Engineering
16 90 (7.29%) Disaster Recovery
17 82 (6.64%) Configuration Management
18 80 (6.48%) Cybersecurity
19 70 (5.67%) Line Management
20 69 (5.59%) IT Strategy
Programming Languages
1 132 (10.69%) SQL
2 93 (7.53%) PowerShell
3 71 (5.75%) Java
4 70 (5.67%) Python
5 35 (2.83%) JavaScript
6 30 (2.43%) Bash Shell
7 19 (1.54%) Scala
7 19 (1.54%) T-SQL
8 11 (0.89%) C
8 11 (0.89%) C#
9 10 (0.81%) Shell Script
10 6 (0.49%) VBA
11 4 (0.32%) PHP
12 3 (0.24%) ActionScript
12 3 (0.24%) ActionScript 2.0
12 3 (0.24%) Data Analysis Expressions (DAX)
12 3 (0.24%) Perl
12 3 (0.24%) PL/SQL
12 3 (0.24%) Ruby
12 3 (0.24%) VBScript
Qualifications
1 152 (12.31%) Security Cleared
2 144 (11.66%) ITIL Certification
3 121 (9.80%) SC Cleared
4 94 (7.61%) Degree
5 69 (5.59%) Microsoft Certification
6 51 (4.13%) MCSA
7 47 (3.81%) MCSE
8 46 (3.72%) ITIL Foundation Certificate
9 31 (2.51%) VMware Certified Professional (VCP)
10 29 (2.35%) Cisco Certification
11 22 (1.78%) CCNA
12 20 (1.62%) RHCE
13 16 (1.30%) MCP
13 16 (1.30%) PMI Certification
14 13 (1.05%) Computer Science Degree
15 11 (0.89%) VCP6
16 9 (0.73%) CCNP
16 9 (0.73%) NCDA
16 9 (0.73%) NCIE
17 8 (0.65%) PMP
Quality Assurance & Compliance
1 185 (14.98%) SLA
2 63 (5.10%) GDPR
3 43 (3.48%) ISO/IEC 27001
4 22 (1.78%) QA
5 17 (1.38%) COBIT
6 14 (1.13%) ISO/IEC 20000
6 14 (1.13%) PMBOK
7 13 (1.05%) Sarbanes-Oxley
8 12 (0.97%) Cyber Essentials
9 10 (0.81%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 10 (0.81%) PMO
10 8 (0.65%) NIST
11 7 (0.57%) Data Quality
12 6 (0.49%) ISO 9001
12 6 (0.49%) NCSC
13 4 (0.32%) BS25999
13 4 (0.32%) Cyber Essentials PLUS
13 4 (0.32%) PCI DSS
14 3 (0.24%) Good Clinical Practice
14 3 (0.24%) Government Security Classifications
System Software
1 224 (18.14%) Active Directory
2 139 (11.26%) VMware Infrastructure
3 52 (4.21%) Hyper-V
4 50 (4.05%) VMware ESXi
5 48 (3.89%) Virtual Desktop
6 44 (3.56%) Docker
7 37 (3.00%) vSphere
8 34 (2.75%) Virtual Servers
9 26 (2.11%) Microsoft Virtual Server
10 25 (2.02%) XenApp
11 22 (1.78%) VMware NSX
12 15 (1.21%) XenDesktop
13 9 (0.73%) BitLocker
14 7 (0.57%) Virtual Machines
15 6 (0.49%) Firmware
16 5 (0.40%) VMware Workstation
17 4 (0.32%) EMC RecoverPoint
18 3 (0.24%) VMware Server
19 2 (0.16%) Terminal Services
20 1 (0.081%) Squid
Systems Management
1 106 (8.58%) Terraform
2 105 (8.50%) SCCM
3 66 (5.34%) Grafana
4 58 (4.70%) Kubernetes
5 50 (4.05%) Ansible
5 50 (4.05%) Puppet
6 22 (1.78%) Microsoft Intune
7 19 (1.54%) Packer
8 18 (1.46%) SCOM
9 16 (1.30%) WSUS
10 13 (1.05%) NetBackup
11 9 (0.73%) Backup Exec
11 9 (0.73%) HP UCMDB
11 9 (0.73%) Microsoft Clustering
11 9 (0.73%) Microsoft Data Protection Manager
12 7 (0.57%) Opscode Chef
12 7 (0.57%) vCenter Server
13 6 (0.49%) Nessus
13 6 (0.49%) Norton AntiVirus
14 5 (0.40%) FortiGate
Vendors
1 371 (30.04%) Microsoft
2 203 (16.44%) ServiceNow
3 175 (14.17%) VMware
4 80 (6.48%) Citrix
5 68 (5.51%) Google
6 64 (5.18%) Cisco
7 59 (4.78%) Splunk
8 58 (4.70%) SAP
9 55 (4.45%) HP
9 55 (4.45%) Remedy
10 54 (4.37%) Oracle
11 37 (3.00%) Red Hat
12 31 (2.51%) Apple
12 31 (2.51%) Veeam
13 29 (2.35%) BMC
13 29 (2.35%) NetApp
14 22 (1.78%) Dell
15 20 (1.62%) Salesforce.com
16 18 (1.46%) IBM
17 17 (1.38%) Ivanti