Period
to 19 February 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 February 2020 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
19 Feb 2020
Same period 2019 Same period 2018
Rank 146 142 140
Rank change year-on-year -4 -2 -10
Permanent jobs citing Service Management 2,954 3,649 4,219
As % of all permanent IT jobs advertised in the UK 2.38% 2.41% 2.40%
As % of the Processes & Methodologies category 2.59% 2.61% 2.60%
Number of salaries quoted 2,235 2,555 2,995
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +2.15%
10th Percentile £27,500 £26,250 £25,600
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,500 £45,000 £43,000
% change year-on-year +1.11% +4.65% -4.44%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 114,031 139,701 161,967
As % of all permanent IT jobs advertised in the UK 91.92% 92.19% 92.25%
Number of salaries quoted 90,428 110,324 131,517
UK median annual salary £53,000 £52,500 £50,000
Median salary % change year-on-year +0.95% +5.00% +5.26%
10th Percentile £30,823 £30,000 £28,750
90th Percentile £88,750 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 6 months to 19 February 2020.

Salary histogram for Service Management in the UK

Service Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 19 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 2,736 £50,000 +5.26% 409
UK excluding London +9 1,901 £45,500 +1.11% 336
London +2 952 £60,000 - 94
North of England +9 510 £42,500 -2.30% 88
South East -3 505 £52,500 +16.67% 70
Midlands -6 392 £45,000 - 70
North West +13 274 £45,000 -9.06% 55
West Midlands -24 235 £50,000 +11.11% 41
South West +19 215 £50,000 +11.11% 48
East Midlands +25 154 £45,000 +9.09% 29
Yorkshire -30 153 £42,500 +13.33% 27
East of England +35 144 £44,735 -0.59% 39
Scotland +41 100 £45,500 +7.06% 14
North East +18 83 £39,087 -8.03% 6
Wales -3 31 £35,000 -6.67% 5
Northern Ireland +31 24 £30,750 -31.67% 2

For the 6 months to 19 February 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 1,822 (61.68%) ITIL
2 964 (32.63%) ITSM
3 788 (26.68%) Microsoft
4 731 (24.75%) Service Delivery
5 681 (23.05%) Windows
6 614 (20.79%) Agile Software Development
7 555 (18.79%) Finance
8 439 (14.86%) ServiceNow
9 429 (14.52%) Active Directory
10 416 (14.08%) Office 365
11 401 (13.57%) Change Management
12 371 (12.56%) Azure
13 354 (11.98%) Project Management
14 336 (11.37%) SLA
15 332 (11.24%) Problem-Solving
16 320 (10.83%) SQL
17 313 (10.60%) Incident Management
18 300 (10.16%) Analytical Skills
19 295 (9.99%) ITIL Certification
20 293 (9.92%) ITIL V3
21 281 (9.51%) Stakeholder Management
22 267 (9.04%) Degree
23 257 (8.70%) DevOps
24 254 (8.60%) VMware
25 246 (8.33%) AWS
26 244 (8.26%) Microsoft Office
27 242 (8.19%) Management Information System
28 240 (8.12%) Mentoring
29 237 (8.02%) SCCM
30 232 (7.85%) Cisco

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 152 (5.15%) SharePoint
2 98 (3.32%) MS Exchange
3 63 (2.13%) Skype for Business
4 60 (2.03%) Confluence
5 40 (1.35%) CMS
6 32 (1.08%) IIS
7 24 (0.81%) Exchange Server 2013
8 20 (0.68%) Exchange Server 2010
9 18 (0.61%) SAS
9 18 (0.61%) WebSphere
10 16 (0.54%) Apache
10 16 (0.54%) Drupal
10 16 (0.54%) SharePoint Server
11 15 (0.51%) WebLogic
12 13 (0.44%) Oracle Coherence
12 13 (0.44%) Tomcat
13 10 (0.34%) Apache Spark
13 10 (0.34%) PowerExchange
14 8 (0.27%) SharePoint 2013
15 6 (0.20%) Exchange Server 2007
Applications
1 244 (8.26%) Microsoft Office
2 91 (3.08%) Microsoft Excel
3 61 (2.06%) Microsoft PowerPoint
4 19 (0.64%) Microsoft Project
5 12 (0.41%) MS Visio
6 5 (0.17%) Spreadsheet
7 4 (0.14%) SPSS
8 3 (0.10%) Chatbot
9 1 (0.034%) 3ds Max
9 1 (0.034%) MicroStation
9 1 (0.034%) Revit
Business Applications
1 29 (0.98%) Remedy ITSM
2 21 (0.71%) assyst
3 19 (0.64%) Dynamics CRM
4 13 (0.44%) Documaker
5 12 (0.41%) Salesforce.com CRM
6 7 (0.24%) Remedy AR System
7 6 (0.20%) SAP CO
7 6 (0.20%) SAP FI
7 6 (0.20%) SAP FI/CO
8 5 (0.17%) Payment Gateway
8 5 (0.17%) Sage X3
8 5 (0.17%) Workfront
9 4 (0.14%) Sparx Enterprise Architect
9 4 (0.14%) Unit4 Business World
10 3 (0.10%) Elite 3E
10 3 (0.10%) Oracle Applications
11 2 (0.068%) Carpe Diem
11 2 (0.068%) CSG Singleview
11 2 (0.068%) SAP CRM
11 2 (0.068%) SAP S/4HANA
Cloud Services
1 416 (14.08%) Office 365
2 371 (12.56%) Azure
3 246 (8.33%) AWS
4 130 (4.40%) SaaS
5 74 (2.51%) IaaS
6 63 (2.13%) Azure Active Directory
7 59 (2.00%) PaaS
8 54 (1.83%) Cloud Computing
9 33 (1.12%) Power Platform
10 29 (0.98%) Amazon S3
10 29 (0.98%) Dynamics 365
11 28 (0.95%) OneDrive
12 26 (0.88%) Mimecast
13 23 (0.78%) Amazon EC2
13 23 (0.78%) AWS CloudFormation
13 23 (0.78%) Virtual Private Cloud
14 20 (0.68%) Azure Data Factory
15 18 (0.61%) Amazon CloudWatch
16 13 (0.44%) Amazon ECS
17 10 (0.34%) GCP
Communications & Networking
1 177 (5.99%) Firewall
2 132 (4.47%) LAN
3 130 (4.40%) WAN
4 121 (4.10%) DNS
5 107 (3.62%) Skype
6 103 (3.49%) DHCP
7 102 (3.45%) Wireless
8 88 (2.98%) TCP/IP
9 81 (2.74%) VPN
10 63 (2.13%) Internet
11 62 (2.10%) SAN
12 55 (1.86%) MPLS
13 47 (1.59%) VoIP
14 38 (1.29%) Network Security
15 30 (1.02%) Intranet
16 29 (0.98%) Remote Desktop
17 25 (0.85%) SSL
17 25 (0.85%) Unified Communications
18 24 (0.81%) Cisco IOS
18 24 (0.81%) Software-Defined Networking
Database & Business Intelligence
1 158 (5.35%) SQL Server
2 52 (1.76%) SQL Server Integration Services
3 42 (1.42%) Big Data
4 36 (1.22%) DB2
5 35 (1.18%) SQL Server Reporting Services
6 27 (0.91%) Amazon RDS
6 27 (0.91%) Data Warehouse
7 25 (0.85%) MySQL
7 25 (0.85%) Power BI
7 25 (0.85%) Relational Database
8 24 (0.81%) SQL Server Analysis Services
9 21 (0.71%) Cosmos DB
10 20 (0.68%) Azure SQL Database
11 17 (0.58%) BusinessObjects
12 16 (0.54%) NoSQL
13 15 (0.51%) Amazon DynamoDB
14 14 (0.47%) Oracle BI EE
15 13 (0.44%) Oracle ODI
16 12 (0.41%) GIS
17 10 (0.34%) PostgreSQL
Development Applications
1 148 (5.01%) JIRA
2 32 (1.08%) Jenkins
3 24 (0.81%) Bitbucket
4 21 (0.71%) Git (software)
5 12 (0.41%) MSI
6 11 (0.37%) JMeter
6 11 (0.37%) LoadRunner
6 11 (0.37%) Selenium
6 11 (0.37%) Visual Studio Tools for Office
7 9 (0.30%) SonarQube
7 9 (0.30%) VSS/SourceSafe
8 8 (0.27%) ReSharper
9 7 (0.24%) Rational DOORS
10 6 (0.20%) IBM UrbanCode
11 5 (0.17%) Atlassian Bamboo
11 5 (0.17%) webpack
12 4 (0.14%) HP UFT
12 4 (0.14%) InstallShield
12 4 (0.14%) MagicDraw
12 4 (0.14%) Octopus Deploy
General
1 555 (18.79%) Finance
2 196 (6.64%) Public Sector
3 165 (5.59%) Retail
4 114 (3.86%) Banking
5 112 (3.79%) Telecoms
6 109 (3.69%) Legal
7 61 (2.06%) Law
8 44 (1.49%) Billing
9 40 (1.35%) Marketing
10 31 (1.05%) Manufacturing
11 30 (1.02%) Local Government
12 24 (0.81%) Pharmaceutical
13 23 (0.78%) Back Office
14 17 (0.58%) Aerospace
14 17 (0.58%) Financial Institution
15 16 (0.54%) Military
16 14 (0.47%) Electronics
17 13 (0.44%) Advertising
18 12 (0.41%) Investment Banking
19 9 (0.30%) French Language
Job Titles
1 447 (15.13%) Service Manager
2 412 (13.95%) Analyst
3 271 (9.17%) Architect
4 265 (8.97%) IT Manager
5 196 (6.64%) Delivery Manager
6 178 (6.03%) Support Engineer
7 169 (5.72%) Service Analyst
8 168 (5.69%) Service Delivery Manager
9 150 (5.08%) Developer
9 150 (5.08%) IT Services Manager
10 139 (4.71%) Consultant
11 132 (4.47%) Infrastructure Engineer
12 128 (4.33%) Support Analyst
13 118 (3.99%) IT Support
14 94 (3.18%) Service Desk Analyst
15 89 (3.01%) Administrator
16 88 (2.98%) Solutions Architect
17 82 (2.78%) IT Engineer
18 78 (2.64%) ServiceNow Developer
19 70 (2.37%) IT Analyst
Libraries, Frameworks & Software Standards
1 115 (3.89%) .NET
2 83 (2.81%) Web Services
3 65 (2.20%) XML
4 53 (1.79%) Middleware
5 51 (1.73%) HTML
6 50 (1.69%) REST
7 46 (1.56%) SOAP
8 39 (1.32%) CSS
9 37 (1.25%) AngularJS
10 28 (0.95%) Ajax
11 24 (0.81%) .NET Framework
12 21 (0.71%) LDAP
13 19 (0.64%) ASP.NET
14 15 (0.51%) HTML5
14 15 (0.51%) Oracle Fusion
15 13 (0.44%) ADO
15 13 (0.44%) J2EE
15 13 (0.44%) WebCenter
16 12 (0.41%) Node.js
17 11 (0.37%) Classic ASP
Miscellaneous
1 300 (10.16%) Analytical Skills
2 242 (8.19%) Management Information System
3 195 (6.60%) Data Centre
4 139 (4.71%) Self-Motivation
5 98 (3.32%) User Experience
6 82 (2.78%) CMDB
7 54 (1.83%) Public Cloud
8 51 (1.73%) Virtual Team
9 42 (1.42%) Hybrid Cloud
10 40 (1.35%) Video Conferencing
11 38 (1.29%) e-Learning
12 36 (1.22%) Driving Licence
13 31 (1.05%) Smartphone
14 29 (0.98%) Private Cloud
15 26 (0.88%) CCTV
16 23 (0.78%) AS400
16 23 (0.78%) iSeries
17 22 (0.74%) Reinsurance
18 21 (0.71%) Blackberry
19 20 (0.68%) BYOD
Operating Systems
1 681 (23.05%) Windows
2 216 (7.31%) Windows 10
3 212 (7.18%) Linux
4 182 (6.16%) Windows Server
5 128 (4.33%) Windows 7
6 82 (2.78%) Android
7 75 (2.54%) Unix
8 72 (2.44%) Windows Server 2008
9 63 (2.13%) Apple iOS
10 55 (1.86%) Windows Server 2012
11 42 (1.42%) Red Hat Enterprise Linux
12 35 (1.18%) Mac OS X
12 35 (1.18%) Windows 8
13 23 (0.78%) CentOS
14 21 (0.71%) Ubuntu
15 14 (0.47%) Fedora
15 14 (0.47%) Solaris
16 13 (0.44%) Windows Server 2003
17 7 (0.24%) HPUX
17 7 (0.24%) Mac OS
Processes & Methodologies
1 1,822 (61.68%) ITIL
2 964 (32.63%) ITSM
3 731 (24.75%) Service Delivery
4 614 (20.79%) Agile Software Development
5 401 (13.57%) Change Management
6 354 (11.98%) Project Management
7 332 (11.24%) Problem-Solving
8 313 (10.60%) Incident Management
9 293 (9.92%) ITIL V3
10 281 (9.51%) Stakeholder Management
11 257 (8.70%) DevOps
12 240 (8.12%) Mentoring
13 232 (7.85%) Continuous Improvement
14 228 (7.72%) Problem Management
15 207 (7.01%) Service Design
16 205 (6.94%) Project Delivery
17 201 (6.80%) Coaching
18 190 (6.43%) Disaster Recovery
19 180 (6.09%) Infrastructure Engineering
20 168 (5.69%) Analytics
Programming Languages
1 320 (10.83%) SQL
2 123 (4.16%) PowerShell
3 101 (3.42%) Java
4 96 (3.25%) C
5 95 (3.22%) JavaScript
6 83 (2.81%) Python
7 65 (2.20%) C#
8 47 (1.59%) Bash Shell
9 27 (0.91%) PHP
10 25 (0.85%) Perl
11 24 (0.81%) Ruby
12 21 (0.71%) RPG
13 18 (0.61%) R
13 18 (0.61%) T-SQL
14 15 (0.51%) VB
15 14 (0.47%) C++
16 10 (0.34%) Korn
16 10 (0.34%) PL/SQL
16 10 (0.34%) VBScript
17 9 (0.30%) Apex Code
Qualifications
1 295 (9.99%) ITIL Certification
2 267 (9.04%) Degree
3 219 (7.41%) Security Cleared
4 172 (5.82%) Microsoft Certification
5 130 (4.40%) SC Cleared
6 95 (3.22%) Cisco Certification
7 89 (3.01%) MCSE
8 68 (2.30%) CCNA
8 68 (2.30%) Computer Science Degree
9 63 (2.13%) MCSA
10 46 (1.56%) CISSP
11 41 (1.39%) CCNP
12 40 (1.35%) MCP
13 38 (1.29%) ITIL Foundation Certificate
14 36 (1.22%) APMP
15 32 (1.08%) SANS
16 31 (1.05%) DV Cleared
17 25 (0.85%) MCITP
18 22 (0.74%) GIAC
19 21 (0.71%) CompTIA Security+
Quality Assurance & Compliance
1 336 (11.37%) SLA
2 108 (3.66%) ISO/IEC 27001
3 85 (2.88%) QA
4 56 (1.90%) ISO/IEC 20000
5 50 (1.69%) COBIT
6 49 (1.66%) GDPR
7 35 (1.18%) PMO
8 25 (0.85%) ISO 9001
8 25 (0.85%) PCI DSS
9 20 (0.68%) Data Quality
10 19 (0.64%) Sarbanes-Oxley
11 14 (0.47%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 14 (0.47%) NIST
12 10 (0.34%) Cyber Essentials
12 10 (0.34%) ISO 22301
13 5 (0.17%) Government Security Classifications
13 5 (0.17%) NCSC
14 4 (0.14%) BS25999
14 4 (0.14%) GPG13
15 3 (0.10%) Def Stans
System Software
1 429 (14.52%) Active Directory
2 195 (6.60%) VMware Infrastructure
3 60 (2.03%) Hyper-V
3 60 (2.03%) VMware ESXi
4 56 (1.90%) Docker
5 44 (1.49%) Virtual Machines
6 28 (0.95%) XenApp
7 27 (0.91%) Microsoft App-V
8 24 (0.81%) Virtual Servers
9 20 (0.68%) vSphere
10 16 (0.54%) VirtualBox
11 15 (0.51%) XenDesktop
12 14 (0.47%) BitLocker
12 14 (0.47%) NFS
12 14 (0.47%) Samba
12 14 (0.47%) Xen
13 12 (0.41%) Terminal Services
14 11 (0.37%) Virtual Desktop
15 9 (0.30%) Citrix Hypervisor
16 7 (0.24%) Firmware
Systems Management
1 237 (8.02%) SCCM
2 44 (1.49%) Ansible
3 42 (1.42%) Kubernetes
3 42 (1.42%) Microsoft Intune
4 36 (1.22%) SCOM
5 35 (1.18%) vCenter Server
6 33 (1.12%) Nagios
7 29 (0.98%) WSUS
8 28 (0.95%) Puppet
8 28 (0.95%) Terraform
9 22 (0.74%) Single Sign-On
10 19 (0.64%) Tivoli
10 19 (0.64%) ZABBIX
11 15 (0.51%) Docker Swarm
11 15 (0.51%) Oracle Enterprise Manager
12 14 (0.47%) OpenNMS
13 10 (0.34%) HP Quality Center
13 10 (0.34%) NetBackup
14 9 (0.30%) Backup Exec
15 8 (0.27%) Data Guard
Vendors
1 788 (26.68%) Microsoft
2 439 (14.86%) ServiceNow
3 254 (8.60%) VMware
4 232 (7.85%) Cisco
5 154 (5.21%) Oracle
6 150 (5.08%) Citrix
7 97 (3.28%) HP
8 90 (3.05%) SAP
9 86 (2.91%) Salesforce.com
10 77 (2.61%) Dell
11 72 (2.44%) Apple
12 70 (2.37%) IBM
13 69 (2.34%) Remedy
14 55 (1.86%) NetApp
15 51 (1.73%) Red Hat
16 50 (1.69%) EMC
17 48 (1.62%) SolarWinds
18 46 (1.56%) McAfee
19 40 (1.35%) BMC
20 39 (1.32%) Google