Period
to 16 January 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 16 January 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 145 122 133
Rank change year-on-year -23 +11 -5
Permanent jobs citing Service Management 4,111 4,588 5,072
As % of all permanent IT jobs advertised in the UK 2.37% 2.60% 2.45%
As % of the Processes & Methodologies category 2.64% 2.90% 2.76%
Number of salaries quoted 2,949 3,438 3,950
UK median annual salary £48,500 £45,250 £46,000
Median salary % change year-on-year +7.18% -1.63% -3.16%
10th Percentile £25,750 £26,000 £25,000
90th Percentile £76,750 £75,000 £75,000
UK excluding London median annual salary £43,500 £45,000 £42,500
% change year-on-year -3.33% +5.88% -1.16%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 155,871 157,999 183,963
As % of all permanent IT jobs advertised in the UK 89.87% 89.53% 88.86%
Number of salaries quoted 125,016 130,615 152,469
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £28,750 £28,250 £27,500
90th Percentile £80,000 £79,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 6 months to 16 January 2018.

Salary histogram for Service Management in the UK

Service Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 3,840 £50,000 +8.70% 390
UK excluding London -31 2,468 £43,500 -3.33% 295
London -1 1,514 £57,500 +12.75% 114
North of England +3 673 £42,500 -3.41% 88
South East -60 577 £45,000 -4.26% 71
Midlands -25 451 £45,000 - 63
South West +22 416 £45,000 +12.50% 27
North West -15 385 £45,000 - 34
West Midlands +2 346 £46,059 +2.35% 33
Yorkshire +8 220 £36,621 -9.58% 35
East of England -72 197 £37,700 -20.63% 26
Wales +34 120 £40,000 - 6
Scotland +4 118 £42,000 -16.00% 13
East Midlands -43 104 £42,500 -5.56% 30
North East +18 68 £43,500 -8.42% 19
Northern Ireland -31 7 £37,500 +38.89% 1

For the 6 months to 16 January 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 2,685 (65.31%) ITIL
2 1,272 (30.94%) ITSM
3 1,096 (26.66%) Service Delivery
4 1,052 (25.59%) Microsoft
5 1,029 (25.03%) Finance
6 1,022 (24.86%) Windows
7 681 (16.57%) Active Directory
8 674 (16.40%) Problem Management
9 632 (15.37%) Agile Software Development
10 628 (15.28%) SLA
11 586 (14.25%) Incident Management
12 580 (14.11%) Change Management
13 518 (12.60%) Project Management
14 480 (11.68%) Analytical Skills
15 476 (11.58%) Degree
16 468 (11.38%) VMware
17 465 (11.31%) ITIL V3
18 415 (10.09%) Stakeholder Management
19 402 (9.78%) Cisco
20 401 (9.75%) Security Cleared
21 399 (9.71%) SQL
21 399 (9.71%) Microsoft Office
22 386 (9.39%) Windows Server
23 372 (9.05%) Management Information System
24 369 (8.98%) ServiceNow
25 365 (8.88%) SQL Server
26 360 (8.76%) Office 365
27 358 (8.71%) Banking
28 351 (8.54%) Continuous Improvement
29 332 (8.08%) VMware Infrastructure

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 187 (4.55%) SharePoint
2 160 (3.89%) MS Exchange
3 137 (3.33%) Skype for Business
4 94 (2.29%) Exchange Server 2010
5 87 (2.12%) IIS
6 62 (1.51%) Tomcat
7 47 (1.14%) Apache
8 45 (1.09%) Confluence
9 35 (0.85%) Exchange Server 2013
10 32 (0.78%) BizTalk Server
11 28 (0.68%) JBoss
12 26 (0.63%) WebSphere
13 24 (0.58%) Oracle SOA Suite
14 23 (0.56%) CMS
14 23 (0.56%) SharePoint 2013
14 23 (0.56%) WebLogic
15 21 (0.51%) IBM Notes
15 21 (0.51%) SharePoint 2010
16 16 (0.39%) CICS
16 16 (0.39%) Exchange Server 2007
Applications
1 399 (9.71%) Microsoft Office
2 101 (2.46%) Microsoft Excel
3 62 (1.51%) Spreadsheet
4 59 (1.44%) Microsoft PowerPoint
5 48 (1.17%) MS Visio
6 35 (0.85%) Microsoft Project
7 4 (0.097%) Photoshop
8 3 (0.073%) Camtasia
8 3 (0.073%) EngageOne
8 3 (0.073%) SPSS
9 2 (0.049%) Adobe Premiere
9 2 (0.049%) AutoCAD
10 1 (0.024%) MicroStation
10 1 (0.024%) ProjectWise
10 1 (0.024%) Revit
Business Applications
1 81 (1.97%) Remedy ITSM
2 36 (0.88%) Dynamics AX
3 31 (0.75%) Dynamics CRM
4 12 (0.29%) assyst
5 11 (0.27%) MetaTrader
6 10 (0.24%) Workfront
7 9 (0.22%) HFM
8 7 (0.17%) BPCS
8 7 (0.17%) Eloqua
8 7 (0.17%) Payment Gateway
8 7 (0.17%) SAP SM
9 5 (0.12%) Visualfiles
10 4 (0.097%) Oracle EBS
11 3 (0.073%) Endur
11 3 (0.073%) Exstream
11 3 (0.073%) Findur
11 3 (0.073%) JDE EnterpriseOne
11 3 (0.073%) NetSuite
11 3 (0.073%) Oracle ERP
11 3 (0.073%) SAP CO
Cloud Services
1 360 (8.76%) Office 365
2 304 (7.39%) Microsoft Azure
3 193 (4.69%) Amazon AWS
4 134 (3.26%) IaaS
5 94 (2.29%) SaaS
6 69 (1.68%) PaaS
7 54 (1.31%) Cloud Computing
8 25 (0.61%) Dynamics 365
9 20 (0.49%) OneDrive
10 18 (0.44%) Mimecast
11 16 (0.39%) Azure Active Directory
11 16 (0.39%) GitHub
12 12 (0.29%) Yammer
13 7 (0.17%) Amazon EC2
13 7 (0.17%) Google Cloud Platform
14 5 (0.12%) Adobe Analytics
14 5 (0.12%) AWS CloudFormation
15 4 (0.097%) Google Play
15 4 (0.097%) TestFlight
16 3 (0.073%) G Suite
Communications & Networking
1 248 (6.03%) Firewall
2 237 (5.77%) WAN
3 223 (5.42%) LAN
4 151 (3.67%) VoIP
5 143 (3.48%) VPN
6 140 (3.41%) Skype
7 128 (3.11%) DNS
8 127 (3.09%) Wireless
9 114 (2.77%) TCP/IP
10 102 (2.48%) Network Security
11 99 (2.41%) DHCP
12 92 (2.24%) Internet
13 87 (2.12%) SAN
14 70 (1.70%) BGP
15 68 (1.65%) MPLS
16 59 (1.44%) NX-OS
17 56 (1.36%) Cisco IOS
18 55 (1.34%) Cisco Nexus
18 55 (1.34%) EIGRP
19 53 (1.29%) Unified Communications
Database & Business Intelligence
1 365 (8.88%) SQL Server
2 79 (1.92%) Relational Database
3 73 (1.78%) MySQL
4 72 (1.75%) Data Warehouse
5 63 (1.53%) Oracle Database
6 55 (1.34%) SQL Server Integration Services
7 49 (1.19%) Big Data
7 49 (1.19%) SQL Server Reporting Services
8 45 (1.09%) Power BI
9 32 (0.78%) QlikView
9 32 (0.78%) SQL Server 2012
10 31 (0.75%) SQL Server 2008
11 24 (0.58%) MongoDB
12 22 (0.54%) Qlik Sense
13 21 (0.51%) DB2
13 21 (0.51%) NoSQL
14 20 (0.49%) PostgreSQL
14 20 (0.49%) RDBMS
15 19 (0.46%) BusinessObjects
15 19 (0.46%) Data Mining
Development Applications
1 103 (2.51%) JIRA
2 56 (1.36%) Team Foundation Server
3 51 (1.24%) VSS/SourceSafe
4 42 (1.02%) Visual Studio
5 30 (0.73%) Git (software)
6 22 (0.54%) Eclipse
7 21 (0.51%) Atlassian Bamboo
8 18 (0.44%) TeamCity
9 17 (0.41%) Jenkins
9 17 (0.41%) SoapUI
10 15 (0.36%) Maven
11 13 (0.32%) Subversion
12 11 (0.27%) NuGet
13 10 (0.24%) Ant
13 10 (0.24%) Bitbucket
13 10 (0.24%) Fiddler
13 10 (0.24%) IntelliJ
13 10 (0.24%) JUnit
13 10 (0.24%) Rational DOORS
13 10 (0.24%) ReSharper
General
1 1,029 (25.03%) Finance
2 358 (8.71%) Banking
3 178 (4.33%) Investment Banking
4 169 (4.11%) Retail
5 134 (3.26%) Retail Banking
6 120 (2.92%) Legal
7 118 (2.87%) Law
8 116 (2.82%) Telecoms
9 104 (2.53%) Marketing
10 83 (2.02%) Back Office
11 82 (1.99%) Manufacturing
12 44 (1.07%) Publishing
13 39 (0.95%) Financial Institution
14 30 (0.73%) Advertising
15 26 (0.63%) International Banking
16 25 (0.61%) Billing
17 24 (0.58%) Games
18 17 (0.41%) Front Office
19 11 (0.27%) Automotive
19 11 (0.27%) French Language
Job Titles
1 766 (18.63%) Analyst
2 566 (13.77%) Service Manager
3 307 (7.47%) Service Analyst
4 301 (7.32%) IT Manager
5 249 (6.06%) Architect
6 220 (5.35%) Delivery Manager
7 217 (5.28%) Consultant
8 189 (4.60%) Applications Support
8 189 (4.60%) Services Delivery Manager
8 189 (4.60%) Support Engineer
9 184 (4.48%) Support Analyst
10 178 (4.33%) IT Services Manager
11 141 (3.43%) Administrator
12 138 (3.36%) IT Support
13 134 (3.26%) Service Desk Analyst
14 121 (2.94%) Network Engineer
15 119 (2.89%) Infrastructure Manager
16 116 (2.82%) 2nd Line Support
17 113 (2.75%) ITIL Manager
18 111 (2.70%) Developer
Libraries, Frameworks & Software Standards
1 215 (5.23%) Web Services
2 177 (4.31%) XML
3 163 (3.96%) HTML
4 155 (3.77%) .NET
5 93 (2.26%) CSS
6 83 (2.02%) SOAP
7 64 (1.56%) REST
8 46 (1.12%) Middleware
9 45 (1.09%) J2EE
10 44 (1.07%) AngularJS
11 43 (1.05%) HTML5
12 42 (1.02%) Ajax
12 42 (1.02%) JSON
13 31 (0.75%) Hibernate
14 29 (0.71%) .NET Framework
14 29 (0.71%) ASP.NET
15 28 (0.68%) FIX Protocol
16 24 (0.58%) JSP
16 24 (0.58%) RESTful
17 22 (0.54%) Java EE
Miscellaneous
1 480 (11.68%) Analytical Skills
2 372 (9.05%) Management Information System
3 289 (7.03%) Data Centre
4 177 (4.31%) User Experience
5 133 (3.24%) Computer Science
6 84 (2.04%) Enterprise Software
7 81 (1.97%) Blackberry
8 80 (1.95%) CMDB
9 52 (1.26%) Hybrid Cloud
10 51 (1.24%) Virtual Team
11 49 (1.19%) PMI
12 46 (1.12%) Distributed Denial-of-Service
12 46 (1.12%) Driving Licence
13 40 (0.97%) Fintech
13 40 (0.97%) Public Cloud
14 39 (0.95%) NHS
15 38 (0.92%) Mainframe
15 38 (0.92%) Video Conferencing
16 33 (0.80%) Replication
17 31 (0.75%) iPhone
Operating Systems
1 1,022 (24.86%) Windows
2 386 (9.39%) Windows Server
3 301 (7.32%) Linux
4 253 (6.15%) Unix
5 250 (6.08%) Windows 7
6 164 (3.99%) Windows Server 2012
7 141 (3.43%) Windows 10
8 118 (2.87%) Windows Server 2008
9 87 (2.12%) Android
10 81 (1.97%) Apple iOS
11 74 (1.80%) Mac OS X
12 59 (1.44%) Windows Server 2003
13 49 (1.19%) Red Hat Enterprise Linux
14 32 (0.78%) Windows 8
15 28 (0.68%) CentOS
16 18 (0.44%) Solaris
17 14 (0.34%) Windows XP
18 10 (0.24%) HPUX
18 10 (0.24%) Windows Mobile
19 9 (0.22%) Mac OS
Processes & Methodologies
1 2,685 (65.31%) ITIL
2 1,272 (30.94%) ITSM
3 1,096 (26.66%) Service Delivery
4 674 (16.40%) Problem Management
5 632 (15.37%) Agile Software Development
6 586 (14.25%) Incident Management
7 580 (14.11%) Change Management
8 518 (12.60%) Project Management
9 465 (11.31%) ITIL V3
10 415 (10.09%) Stakeholder Management
11 351 (8.54%) Continuous Improvement
12 253 (6.15%) PRINCE2
13 241 (5.86%) Business Intelligence
14 230 (5.59%) DevOps
15 229 (5.57%) Asset Management
16 227 (5.52%) Service Design
17 222 (5.40%) Information Security
18 219 (5.33%) Configuration Management
19 217 (5.28%) Risk Management
20 213 (5.18%) IT Strategy
Programming Languages
1 399 (9.71%) SQL
2 213 (5.18%) JavaScript
3 212 (5.16%) Java
4 209 (5.08%) PowerShell
5 118 (2.87%) Python
6 87 (2.12%) C#
7 76 (1.85%) Shell Script
8 71 (1.73%) C
9 69 (1.68%) T-SQL
10 61 (1.48%) Perl
11 52 (1.26%) Bash Shell
12 47 (1.14%) PHP
13 32 (0.78%) PL/SQL
14 21 (0.51%) Ruby
14 21 (0.51%) VB.NET
15 20 (0.49%) VB
16 15 (0.36%) COBOL
17 12 (0.29%) R
18 10 (0.24%) C++
18 10 (0.24%) VBScript
Qualifications
1 476 (11.58%) Degree
2 401 (9.75%) Security Cleared
3 291 (7.08%) ITIL Certification
4 243 (5.91%) Microsoft Certification
5 216 (5.25%) Cisco Certification
6 205 (4.99%) SC Cleared
7 186 (4.52%) DV Cleared
8 169 (4.11%) MCSE
9 139 (3.38%) CCNA
10 117 (2.85%) CCNP
11 88 (2.14%) Computer Science Degree
12 81 (1.97%) ITIL Foundation Certificate
13 76 (1.85%) PMI Certification
14 62 (1.51%) CISSP
15 54 (1.31%) CCA
15 54 (1.31%) Citrix Certification
15 54 (1.31%) PMP
16 50 (1.22%) MCP
17 49 (1.19%) MCSA
18 32 (0.78%) ISEB
Quality Assurance & Compliance
1 628 (15.28%) SLA
2 126 (3.06%) ISO/IEC 27001
3 105 (2.55%) ISO 9001
4 99 (2.41%) ISO/IEC 20000
5 92 (2.24%) QA
6 59 (1.44%) Sarbanes-Oxley
7 44 (1.07%) COBIT
8 40 (0.97%) PCI DSS
9 35 (0.85%) PMO
10 30 (0.73%) GDPR
11 26 (0.63%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 17 (0.41%) Data Quality
13 11 (0.27%) GPG13
14 7 (0.17%) ISO 9000
14 7 (0.17%) PMBOK
14 7 (0.17%) Solvency II
15 6 (0.15%) ISO 22301
15 6 (0.15%) JSP 440
16 5 (0.12%) COSO
16 5 (0.12%) ISO/IEC 27005
System Software
1 681 (16.57%) Active Directory
2 332 (8.08%) VMware Infrastructure
3 137 (3.33%) Hyper-V
4 87 (2.12%) Virtual Desktop
5 86 (2.09%) XenApp
6 70 (1.70%) XenDesktop
7 55 (1.34%) vSphere
8 34 (0.83%) VMware ESXi
9 32 (0.78%) Docker
10 29 (0.71%) BitLocker
11 27 (0.66%) Terminal Services
11 27 (0.66%) Virtual Machines
12 16 (0.39%) Microsoft App-V
13 11 (0.27%) Firmware
13 11 (0.27%) vCloud
13 11 (0.27%) Virtual Servers
14 9 (0.22%) Snort
14 9 (0.22%) VMware NSX
15 6 (0.15%) UAG
16 5 (0.12%) Terminal Server
Systems Management
1 299 (7.27%) SCCM
2 92 (2.24%) SCOM
3 76 (1.85%) AirWatch
4 69 (1.68%) Nagios
5 52 (1.26%) Tivoli Storage Manager
6 46 (1.12%) Opsview
6 46 (1.12%) Puppet
7 45 (1.09%) Cisco LMS
8 37 (0.90%) SCVMM
9 33 (0.80%) Ansible
10 28 (0.68%) Opscode Chef
11 25 (0.61%) Cisco Prime
11 25 (0.61%) vCenter Server
12 20 (0.49%) Microsoft Data Protection Manager
12 20 (0.49%) Tivoli
13 19 (0.46%) Microsoft Intune
14 18 (0.44%) Forefront Identity Manager
15 17 (0.41%) Systems Management Server (SMS)
16 15 (0.36%) Kibana
17 14 (0.34%) RSA enVision
Vendors
1 1,052 (25.59%) Microsoft
2 468 (11.38%) VMware
3 402 (9.78%) Cisco
4 369 (8.98%) ServiceNow
5 328 (7.98%) Oracle
6 250 (6.08%) Citrix
7 187 (4.55%) HP
8 133 (3.24%) Remedy
9 112 (2.72%) McAfee
10 107 (2.60%) Ivanti
11 95 (2.31%) Apple
11 95 (2.31%) BMC
12 90 (2.19%) SAP
13 82 (1.99%) F5
14 79 (1.92%) IBM
15 76 (1.85%) SolarWinds
16 75 (1.82%) Google
17 62 (1.51%) Juniper
18 52 (1.26%) Red Hat
19 45 (1.09%) CheckPoint