Period
to 26 November 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 26 November 2021 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
26 Nov 2021
Same period 2020 Same period 2019
Rank 183 175 136
Rank change year-on-year -8 -39 +1
Permanent jobs citing Service Management 2,598 1,107 3,518
As % of all permanent jobs advertised in the UK 2.00% 2.04% 2.59%
As % of the Processes & Methodologies category 2.12% 2.19% 2.80%
Number of salaries quoted 1,878 886 2,702
10th Percentile £27,250 £31,250 £26,250
25th Percentile £36,250 £40,000 £36,250
Median annual salary (50th Percentile) £52,500 £52,500 £50,000
Median % change year-on-year - +5.00% +7.53%
75th Percentile £70,000 £68,750 £66,250
90th Percentile £87,500 £82,500 £80,000
UK excluding London median annual salary £45,000 £48,521 £45,000
% change year-on-year -7.26% +7.82% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 122,279 50,484 125,788
As % of all permanent IT jobs advertised in the UK 94.34% 92.87% 92.58%
Number of salaries quoted 81,214 42,368 100,870
10th Percentile £33,000 £32,500 £30,000
25th Percentile £42,500 £42,250 £38,000
Median annual salary (50th Percentile) £60,000 £55,000 £52,500
Median % change year-on-year +9.09% +4.76% +2.94%
75th Percentile £77,500 £73,750 £71,250
90th Percentile £95,000 £90,000 £87,500
UK excluding London median annual salary £50,000 £49,000 £45,000
% change year-on-year +2.04% +8.89% -

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 26 November 2021.

Salary histogram for Service Management in the UK

Service Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 26 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 2,316 £52,500 - 481
UK excluding London -24 1,556 £45,000 -7.26% 366
London -1 827 £60,000 -11.11% 142
Work from Home -23 502 £60,000 +6.67% 58
South East -25 487 £55,000 +4.76% 73
North of England -29 340 £45,000 - 111
Midlands -49 270 £44,500 -6.32% 72
North West +30 195 £44,113 -3.58% 61
South West +24 187 £45,000 -16.67% 41
West Midlands -53 165 £45,000 -6.25% 60
East of England -13 163 £31,000 +3.33% 36
East Midlands -19 104 £40,000 -5.88% 12
Yorkshire -98 99 £45,000 - 30
Scotland -7 92 £42,500 -15.00% 16
North East 0 46 £37,030 -32.67% 20
Wales -46 44 £32,500 -27.78% 13

For the 6 months to 26 November 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 1,323 (50.92%) ITIL
2 944 (36.34%) Social Skills
3 942 (36.26%) ITSM
4 667 (25.67%) Agile Software Development
5 592 (22.79%) Microsoft
6 582 (22.40%) Service Delivery
7 556 (21.40%) Finance
8 509 (19.59%) Azure
9 505 (19.44%) Windows
10 454 (17.47%) SLA
11 443 (17.05%) Microsoft 365
12 398 (15.32%) Problem-Solving
13 383 (14.74%) Active Directory
14 365 (14.05%) Analytical Skills
15 343 (13.20%) ServiceNow
16 341 (13.13%) DevOps
17 332 (12.78%) Degree
18 306 (11.78%) Change Management
19 304 (11.70%) Continuous Improvement
20 267 (10.28%) Incident Management
21 264 (10.16%) AWS
22 262 (10.08%) Project Management
23 259 (9.97%) Project Delivery
24 230 (8.85%) Problem Management
25 217 (8.35%) SQL
26 216 (8.31%) Management Information System
27 210 (8.08%) Windows Server
28 209 (8.04%) Stakeholder Management
29 208 (8.01%) VMware
30 193 (7.43%) SaaS

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 148 (5.70%) SharePoint
2 77 (2.96%) Confluence
3 55 (2.12%) MS Exchange
4 47 (1.81%) CMS
5 41 (1.58%) Apache
6 29 (1.12%) IIS
7 28 (1.08%) Apache Spark
7 28 (1.08%) Tomcat
8 22 (0.85%) Drupal
9 21 (0.81%) Skype for Business
10 18 (0.69%) Elasticsearch
11 10 (0.38%) Exchange Server 2010
12 9 (0.35%) Jupyter
13 8 (0.31%) WordPress
14 6 (0.23%) Apache Airflow
14 6 (0.23%) Exchange Server 2013
14 6 (0.23%) Luigi
14 6 (0.23%) Moodle
14 6 (0.23%) Oracle Workflow
15 5 (0.19%) Oracle SOA Suite
Applications
1 170 (6.54%) Microsoft Office
2 63 (2.42%) Microsoft Excel
3 23 (0.89%) Microsoft PowerPoint
4 21 (0.81%) MS Visio
5 17 (0.65%) Chatbot
6 10 (0.38%) Microsoft Project
7 7 (0.27%) Siemens NX
8 4 (0.15%) Spreadsheet
9 3 (0.12%) SketchUp
10 1 (0.038%) Acrobat
10 1 (0.038%) Figma
10 1 (0.038%) InfoPath
10 1 (0.038%) Photoshop
10 1 (0.038%) Sketch
Business Applications
1 66 (2.54%) Remedy ITSM
2 29 (1.12%) Oracle EBS
3 25 (0.96%) SAP S/4HANA
4 21 (0.81%) Salesforce.com CRM
5 20 (0.77%) Dynamics CRM
6 18 (0.69%) NetSuite
7 16 (0.62%) Oracle ERP
8 15 (0.58%) SAP SM
9 9 (0.35%) SAP SD
10 8 (0.31%) Maximo
11 7 (0.27%) Teamcenter
11 7 (0.27%) Workfront
12 6 (0.23%) Elite 3E
12 6 (0.23%) Workday HCM
13 5 (0.19%) Dynamics AX
13 5 (0.19%) SAP CO
13 5 (0.19%) SAP FI
13 5 (0.19%) SAP FI/CO
14 4 (0.15%) SAP LE
14 4 (0.15%) SAP Oil and Gas
Cloud Services
1 509 (19.59%) Azure
2 443 (17.05%) Microsoft 365
3 264 (10.16%) AWS
4 193 (7.43%) SaaS
5 107 (4.12%) IaaS
6 94 (3.62%) PaaS
7 65 (2.50%) Power Platform
8 63 (2.42%) Azure Active Directory
9 47 (1.81%) GCP
10 46 (1.77%) Cloud Computing
11 44 (1.69%) OpenShift
12 42 (1.62%) Serverless
13 38 (1.46%) Dynamics 365
14 28 (1.08%) OneDrive
15 26 (1.00%) GitHub
16 23 (0.89%) Amazon EKS
17 19 (0.73%) Adobe Creative Cloud
17 19 (0.73%) Power Automate
18 18 (0.69%) Amazon SQS
19 17 (0.65%) Amazon EC2
Communications & Networking
1 169 (6.51%) Firewall
2 121 (4.66%) DNS
2 121 (4.66%) VPN
3 100 (3.85%) LAN
3 100 (3.85%) WAN
4 80 (3.08%) DHCP
5 75 (2.89%) TCP/IP
6 69 (2.66%) Internet
7 50 (1.92%) VLAN
8 44 (1.69%) Wi-Fi
9 42 (1.62%) Wireless
10 38 (1.46%) OSPF
11 37 (1.42%) MPLS
11 37 (1.42%) Network Security
12 35 (1.35%) Cisco IOS
12 35 (1.35%) SAN
13 33 (1.27%) Skype
14 30 (1.15%) HTTP
15 27 (1.04%) Unified Communications
16 25 (0.96%) IPv4
Database & Business Intelligence
1 115 (4.43%) SQL Server
2 65 (2.50%) MySQL
3 46 (1.77%) Relational Database
4 44 (1.69%) Power BI
5 40 (1.54%) Big Data
6 39 (1.50%) Amazon RDS
7 38 (1.46%) PostgreSQL
8 28 (1.08%) Hadoop
9 24 (0.92%) Data Warehouse
10 21 (0.81%) Azure SQL Database
11 18 (0.69%) Amazon Aurora
12 15 (0.58%) NoSQL
12 15 (0.58%) SQL Server Integration Services
13 11 (0.42%) SQL Server Reporting Services
14 9 (0.35%) Amazon Redshift
14 9 (0.35%) Couchbase
14 9 (0.35%) Data Lake
14 9 (0.35%) SAP HANA
15 8 (0.31%) Oracle Database
16 6 (0.23%) Azkaban
Development Applications
1 146 (5.62%) JIRA
2 66 (2.54%) Git (software)
3 44 (1.69%) Jenkins
4 29 (1.12%) Bitbucket
5 23 (0.89%) Subversion
6 12 (0.46%) Visual Studio
7 10 (0.38%) Selenium
8 9 (0.35%) Cucumber
9 8 (0.31%) Atlassian Bamboo
9 8 (0.31%) SQL Server Management Studio (SSMS)
10 7 (0.27%) Maven
11 6 (0.23%) GitLab
11 6 (0.23%) JMeter
12 5 (0.19%) LoadRunner
12 5 (0.19%) NeoLoad
13 4 (0.15%) Eclipse
13 4 (0.15%) HP UFT
13 4 (0.15%) IntelliJ
13 4 (0.15%) SonarQube
13 4 (0.15%) Visual Studio Team System
General
1 944 (36.34%) Social Skills
2 556 (21.40%) Finance
3 365 (14.05%) Analytical Skills
4 155 (5.97%) Public Sector
4 155 (5.97%) Telecoms
5 135 (5.20%) Legal
6 131 (5.04%) Presentation Skills
7 113 (4.35%) Influencing Skills
8 106 (4.08%) Law
9 99 (3.81%) Retail
10 88 (3.39%) Organisational Skills
11 83 (3.19%) Inclusion and Diversity
12 80 (3.08%) Marketing
13 72 (2.77%) Manufacturing
14 64 (2.46%) Banking
15 42 (1.62%) Pharmaceutical
16 35 (1.35%) Advertising
17 28 (1.08%) Games
18 26 (1.00%) Electronics
19 25 (0.96%) Back Office
Job Titles
1 453 (17.44%) Analyst
2 283 (10.89%) Service Manager
3 187 (7.20%) Architect
4 176 (6.77%) IT Manager
5 133 (5.12%) Service Analyst
6 132 (5.08%) Support Analyst
7 130 (5.00%) Delivery Manager
8 116 (4.46%) Team Leader
9 113 (4.35%) Consultant
10 108 (4.16%) Service Delivery Manager
11 102 (3.93%) Service Desk Analyst
12 89 (3.43%) Project Manager
13 87 (3.35%) IT Services Manager
14 83 (3.19%) IT Analyst
15 82 (3.16%) IT Support
16 78 (3.00%) Senior Manager
17 77 (2.96%) 2nd Line Support
18 71 (2.73%) Solutions Architect
19 66 (2.54%) Developer
20 65 (2.50%) Support Engineer
Libraries, Frameworks & Software Standards
1 116 (4.46%) Web Services
2 86 (3.31%) .NET
3 74 (2.85%) HTML
4 68 (2.62%) CSS
5 63 (2.42%) SOAP
5 63 (2.42%) XML
6 49 (1.89%) AngularJS
7 48 (1.85%) JSON
8 47 (1.81%) REST
8 47 (1.81%) RESTful
9 45 (1.73%) Node.js
10 38 (1.46%) Middleware
11 31 (1.19%) LDAP
12 29 (1.12%) JMS
12 29 (1.12%) Kafka
13 26 (1.00%) .NET Framework
14 23 (0.89%) React
15 22 (0.85%) Ajax
15 22 (0.85%) RabbitMQ
16 19 (0.73%) EDI
Miscellaneous
1 216 (8.31%) Management Information System
2 121 (4.66%) Data Centre
3 106 (4.08%) Self-Motivation
4 102 (3.93%) User Experience
5 95 (3.66%) CMDB
6 76 (2.93%) Enterprise Software
7 56 (2.16%) Private Cloud
8 49 (1.89%) Cloud Native
9 48 (1.85%) Public Cloud
10 35 (1.35%) Virtual Team
11 34 (1.31%) Hybrid Cloud
12 32 (1.23%) iPhone
13 31 (1.19%) Data Protection Act
13 31 (1.19%) Driving Licence
14 29 (1.12%) Video Conferencing
15 25 (0.96%) PKI
16 23 (0.89%) Life Science
17 22 (0.85%) Blog
17 22 (0.85%) iPad
18 21 (0.81%) Digital Signage
Operating Systems
1 505 (19.44%) Windows
2 210 (8.08%) Windows Server
3 192 (7.39%) Windows 10
4 163 (6.27%) Linux
5 68 (2.62%) Unix
6 47 (1.81%) Android
7 46 (1.77%) Windows 7
8 44 (1.69%) Windows Server 2016
9 36 (1.39%) Mac OS X
10 30 (1.15%) Apple iOS
10 30 (1.15%) Mac OS
10 30 (1.15%) Windows Server 2008
11 28 (1.08%) CentOS
12 27 (1.04%) Windows Server 2012
13 15 (0.58%) Windows Server 2019
14 13 (0.50%) Ubuntu
15 11 (0.42%) Data ONTAP
16 10 (0.38%) Red Hat Enterprise Linux
17 7 (0.27%) Windows 8
18 5 (0.19%) Check Point GAiA
Processes & Methodologies
1 1,323 (50.92%) ITIL
2 942 (36.26%) ITSM
3 667 (25.67%) Agile Software Development
4 582 (22.40%) Service Delivery
5 398 (15.32%) Problem-Solving
6 341 (13.13%) DevOps
7 306 (11.78%) Change Management
8 304 (11.70%) Continuous Improvement
9 267 (10.28%) Incident Management
10 262 (10.08%) Project Management
11 259 (9.97%) Project Delivery
12 230 (8.85%) Problem Management
13 209 (8.04%) Stakeholder Management
14 182 (7.01%) Mentoring
15 159 (6.12%) Risk Management
16 144 (5.54%) Business Intelligence
17 143 (5.50%) Computer Science
18 141 (5.43%) ITIL V3
19 138 (5.31%) Scrum
20 131 (5.04%) Line Management
Programming Languages
1 217 (8.35%) SQL
2 188 (7.24%) PowerShell
3 118 (4.54%) JavaScript
4 96 (3.70%) Python
5 94 (3.62%) Java
6 70 (2.69%) C#
7 46 (1.77%) C
8 35 (1.35%) Bash Shell
9 33 (1.27%) TypeScript
10 24 (0.92%) PHP
11 18 (0.69%) C++
12 16 (0.62%) T-SQL
13 14 (0.54%) VB
14 11 (0.42%) Scala
15 10 (0.38%) Apex Code
16 9 (0.35%) VBA
17 7 (0.27%) Ada
17 7 (0.27%) PL/SQL
18 5 (0.19%) Perl
18 5 (0.19%) R
Qualifications
1 332 (12.78%) Degree
2 189 (7.27%) Security Cleared
3 171 (6.58%) ITIL Certification
4 131 (5.04%) SC Cleared
5 87 (3.35%) Microsoft Certification
6 80 (3.08%) CISSP
7 50 (1.92%) ITIL Foundation Certificate
8 48 (1.85%) CISM
9 45 (1.73%) Computer Science Degree
10 41 (1.58%) CISA
11 39 (1.50%) MCSE
12 33 (1.27%) MCSA
13 32 (1.23%) Cisco Certification
13 32 (1.23%) CRISC
14 22 (0.85%) DBS Check
15 21 (0.81%) A+ Certification
15 21 (0.81%) CCNA
16 19 (0.73%) RHCE
17 17 (0.65%) DV Cleared
18 15 (0.58%) PMI Certification
Quality Assurance & Compliance
1 454 (17.47%) SLA
2 103 (3.96%) ISO/IEC 27001
3 71 (2.73%) QA
4 64 (2.46%) GDPR
5 54 (2.08%) PMO
6 43 (1.66%) Cyber Essentials
6 43 (1.66%) ISO/IEC 20000
7 34 (1.31%) ITGC
8 31 (1.19%) COBIT
9 28 (1.08%) Accessibility
10 27 (1.04%) NIST
11 19 (0.73%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 17 (0.65%) Cyber Essentials PLUS
13 16 (0.62%) ISO 9001
14 15 (0.58%) Sarbanes-Oxley
15 13 (0.50%) GRC
15 13 (0.50%) PCI DSS
16 10 (0.38%) BS25999
17 9 (0.35%) ISO 22301
18 8 (0.31%) Data Quality
System Software
1 383 (14.74%) Active Directory
2 135 (5.20%) VMware Infrastructure
3 85 (3.27%) Docker
4 67 (2.58%) Hyper-V
5 41 (1.58%) VMware ESXi
6 36 (1.39%) vSphere
7 33 (1.27%) Virtual Desktop
8 25 (0.96%) Virtual Machines
9 23 (0.89%) XenApp
10 19 (0.73%) BitLocker
11 14 (0.54%) VMware Workstation
11 14 (0.54%) XenDesktop
12 12 (0.46%) Firmware
13 11 (0.42%) Virtual Servers
14 9 (0.35%) Terminal Services
14 9 (0.35%) Veritas Cluster Server
15 7 (0.27%) Microsoft Virtual Server
15 7 (0.27%) NFS
16 4 (0.15%) iptables
16 4 (0.15%) Microsoft App-V
Systems Management
1 149 (5.74%) SCCM
2 79 (3.04%) Microsoft Intune
3 58 (2.23%) Ansible
4 53 (2.04%) Terraform
5 48 (1.85%) Puppet
6 42 (1.62%) Kubernetes
7 29 (1.12%) Single Sign-On
8 27 (1.04%) SCOM
9 24 (0.92%) Jamf Pro
10 22 (0.85%) WSUS
11 15 (0.58%) Opscode Chef
12 14 (0.54%) vCenter Server
13 13 (0.50%) NetBackup
14 10 (0.38%) Consul
14 10 (0.38%) Nagios
14 10 (0.38%) OpenView
14 10 (0.38%) OVSD
15 9 (0.35%) Opsgenie
16 8 (0.31%) FortiGate
16 8 (0.31%) HP UCMDB
Vendors
1 592 (22.79%) Microsoft
2 343 (13.20%) ServiceNow
3 208 (8.01%) VMware
4 171 (6.58%) Oracle
5 155 (5.97%) SAP
6 140 (5.39%) Cisco
7 88 (3.39%) Remedy
8 77 (2.96%) HP
9 75 (2.89%) Google
10 66 (2.54%) Citrix
11 58 (2.23%) BMC
12 57 (2.19%) Apple
13 55 (2.12%) Salesforce.com
14 47 (1.81%) IBM
15 45 (1.73%) Dell
16 43 (1.66%) CheckPoint
16 43 (1.66%) Red Hat
17 40 (1.54%) Workday
18 35 (1.35%) Adobe
19 34 (1.31%) Atlassian