The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 28 March 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 139 129 118
Rank change year-on-year -10 -11  
Permanent jobs citing Service Management 1916 2598 2810
As % of all permanent IT jobs advertised in the UK 2.25% 2.50% 2.60%
As % of the Processes & Methodologies category 2.52% 2.82% 2.99%
Number of salaries quoted 1372 1892 2036
Median salary £47,500 £46,000 £48,000
Median salary % change year-on-year +3.26% -4.16%  
90% offered a salary of more than £26,000 £27,500 £26,500
10% offered a salary of more than £75,000 £75,000 £72,500
UK excluding London median salary £45,000 £42,500 £45,000
% change year-on-year +5.88% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 75940 92082 94020
As % of all permanent IT job vacancies advertised in the UK 89.12% 88.56% 87.01%
Number of salaries quoted 62461 76226 76084
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 3 months to 28 March 2017.

Salary histogram for Service Management in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 1801 £47,500 - 177
London -22 725 £55,000 - 56
South East -9 347 £47,500 +2.15% 30
South West +39 159 £42,500 +13.33% 23
North West -31 159 £43,750 +2.94% 14
Yorkshire -13 128 £37,500 -5.06% 13
West Midlands +2 125 £45,000 +2.27% 17
City of London +34 116 £55,000 +4.26% 15
Berkshire +10 115 £60,000 +9.09% 9
West Yorkshire +5 101 £37,500 -2.59% 9
East of England -28 101 £47,500 - 16
Manchester -52 86 £37,500 -13.29% 8
Surrey -4 77 £36,000 -15.29% 3
Hampshire -13 74 £40,000 -16.66% 10
Leeds +25 69 £37,500 -9.09% 4
Birmingham -7 67 £47,500 -5.00% 4
Cheshire +14 56 £45,875 +27.43% 2
Bristol +18 49 £42,500 +13.33% 7
Maidenhead +8 45 £62,500 +8.69% 6
Scotland +12 41 £47,500 +26.66% 11
Buckinghamshire +9 39 £35,750 -10.62% 2
East Midlands -26 39 £43,908 +9.77% 2
Hertfordshire -25 37 £45,000 - 9
Wiltshire +12 36 £42,500 +6.25% 9
Wales +14 31 £27,000 -28.00% 14
Essex +19 28 £47,500 -13.63%
Cornwall +23 27 £42,500 +46.55% 5
Fareham +30 25 £40,000 +32.23% 2
Gloucestershire +3 25 £60,000 +33.33%
Milton Keynes +20 23 £35,750 -48.92% 2

Service Management
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 2697 (65.13%) ITIL
2 1104 (26.66%) ITSM
3 973 (23.50%) Finance
4 956 (23.09%) Windows
5 914 (22.07%) Service Delivery
6 902 (21.78%) Microsoft
7 697 (16.83%) Project Management
8 660 (15.94%) SLA
9 594 (14.34%) MS Excel
10 551 (13.31%) Change Management
11 540 (13.04%) Agile Software Development
12 539 (13.02%) Active Directory
13 535 (12.92%) ITIL V3
14 525 (12.68%) Incident Management
15 496 (11.98%) Degree
16 475 (11.47%) MS Office
17 456 (11.01%) Problem Management
18 430 (10.38%) Continuous Improvement
19 421 (10.17%) Stakeholder Management
20 408 (9.85%) Data Centre
21 404 (9.76%) PRINCE2
22 387 (9.35%) Cisco
23 383 (9.25%) SQL
24 382 (9.22%) VMware
25 381 (9.20%) Management Information System
26 365 (8.81%) Linux
26 365 (8.81%) Windows Server
27 355 (8.57%) Analytical Skills
28 340 (8.21%) SQL Server
29 335 (8.09%) Security Cleared

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 211 (5.10%) MS Exchange
2 150 (3.62%) SharePoint
3 111 (2.68%) Exchange Server 2010
4 96 (2.32%) IIS
5 56 (1.35%) Tomcat
6 55 (1.33%) Skype for Business
7 45 (1.09%) CMS
8 38 (0.92%) Apache
9 36 (0.87%) Confluence
10 30 (0.72%) JBoss
11 29 (0.70%) Exchange Server 2007
12 28 (0.68%) SharePoint 2013
13 25 (0.60%) IBM Notes
14 24 (0.58%) Exchange Server 2013
15 23 (0.56%) Blackberry Enterprise Server
16 17 (0.41%) BizTalk Server
17 15 (0.36%) Exchange Server 2003
18 14 (0.34%) SharePoint Server
18 14 (0.34%) WebSphere
19 12 (0.29%) WebLogic
Applications
1 594 (14.34%) MS Excel
2 475 (11.47%) MS Office
3 95 (2.29%) MS PowerPoint
4 41 (0.99%) MS Project
5 39 (0.94%) MS Visio
6 11 (0.27%) Spreadsheet
7 4 (0.097%) Adobe Creative Suite
7 4 (0.097%) Final Cut Pro
7 4 (0.097%) SOLIDWORKS
8 3 (0.072%) AutoCAD
9 1 (0.024%) Maya
9 1 (0.024%) Siemens NX
Business Applications
1 50 (1.21%) Remedy ITSM
2 48 (1.16%) Dynamics CRM
3 40 (0.97%) assyst
4 22 (0.53%) Maximo
4 22 (0.53%) SAP FI
4 22 (0.53%) SAP HR
5 20 (0.48%) SAP CO
5 20 (0.48%) SAP FI/CO
6 17 (0.41%) Dynamics NAV
6 17 (0.41%) Primavera
6 17 (0.41%) SAP MM
6 17 (0.41%) SAP SD
7 16 (0.39%) SAP PM
7 16 (0.39%) SAP QM
7 16 (0.39%) Sentinel
8 14 (0.34%) Dynamics AX
9 9 (0.22%) Workfront
10 5 (0.12%) Remedy AR System
11 4 (0.097%) SAP Retail
11 4 (0.097%) SAP SM
Cloud Services
1 177 (4.27%) Microsoft Azure
2 175 (4.23%) Office 365
3 167 (4.03%) Amazon AWS
4 116 (2.80%) IaaS
5 102 (2.46%) PaaS
6 67 (1.62%) SaaS
7 65 (1.57%) Cloud Computing
8 43 (1.04%) Amazon EC2
9 32 (0.77%) Mimecast
10 21 (0.51%) Slack
11 11 (0.27%) Virtual Private Cloud
12 10 (0.24%) G Suite
13 7 (0.17%) Azure Active Directory
13 7 (0.17%) Yammer
14 6 (0.14%) Force.com
15 5 (0.12%) OpenShift
16 4 (0.097%) Amazon S3
17 3 (0.072%) AWS CloudFormation
18 2 (0.048%) Google Cloud Platform
18 2 (0.048%) Route 53
Communications & Networking
1 241 (5.82%) Firewall
2 229 (5.53%) DNS
3 218 (5.26%) VPN
4 212 (5.12%) WAN
5 204 (4.93%) LAN
6 194 (4.68%) TCP/IP
7 151 (3.65%) DHCP
8 131 (3.16%) Internet
9 129 (3.12%) SAN
10 110 (2.66%) Network Security
11 90 (2.17%) Wireless
12 62 (1.50%) VoIP
13 54 (1.30%) HTTP
14 45 (1.09%) Intranet
15 42 (1.01%) LDAP
15 42 (1.01%) WLAN
16 40 (0.97%) Wi-Fi
17 38 (0.92%) BGP
18 37 (0.89%) OSPF
19 36 (0.87%) Cisco ASA
Database & Business Intelligence
1 340 (8.21%) SQL Server
2 65 (1.57%) SQL Server Integration Services
3 64 (1.55%) MySQL
4 63 (1.52%) SQL Server Reporting Services
5 56 (1.35%) Relational Database
6 46 (1.11%) DB2
7 40 (0.97%) SQL Server 2008
8 32 (0.77%) BusinessObjects
8 32 (0.77%) SQL Server 2005
9 28 (0.68%) Data Warehouse
10 27 (0.65%) Oracle Database
10 27 (0.65%) SQL Server 2012
11 24 (0.58%) GIS
12 23 (0.56%) SAP BW
13 18 (0.43%) SQL Server 2014
14 17 (0.41%) Big Data
15 14 (0.34%) PostgreSQL
16 13 (0.31%) BusinessObjects Business Intelligence
16 13 (0.31%) SQL Server Analysis Services
17 11 (0.27%) Hadoop
Development Applications
1 65 (1.57%) JIRA
2 40 (0.97%) Team Foundation Server
3 36 (0.87%) LoadRunner
4 28 (0.68%) Jenkins
5 25 (0.60%) HP UFT
6 22 (0.53%) Git (software)
7 18 (0.43%) MSI
8 16 (0.39%) Rational DOORS
9 14 (0.34%) Hudson
9 14 (0.34%) JMeter
10 11 (0.27%) Subversion
11 10 (0.24%) Selenium
12 9 (0.22%) LoadUI
12 9 (0.22%) Ranorex
12 9 (0.22%) SoapUI
13 8 (0.19%) InstallShield
13 8 (0.19%) Visual Studio
14 6 (0.14%) Ant
14 6 (0.14%) Octopus Deploy
14 6 (0.14%) TeamCity
General
1 973 (23.50%) Finance
2 248 (5.99%) Telecoms
3 207 (5.00%) Retail
4 202 (4.88%) Legal
5 189 (4.56%) Banking
6 131 (3.16%) Law
7 100 (2.41%) Publishing
8 80 (1.93%) Marketing
9 63 (1.52%) Billing
10 57 (1.38%) Manufacturing
11 49 (1.18%) Back Office
12 44 (1.06%) Financial Institution
13 43 (1.04%) Advertising
14 23 (0.56%) Investment Banking
15 20 (0.48%) Front Office
15 20 (0.48%) Local Government
16 16 (0.39%) Aerospace
16 16 (0.39%) Corporate Banking
17 15 (0.36%) Military
18 14 (0.34%) German Language
Job Titles
1 787 (19.01%) Analyst
2 546 (13.19%) Service Manager
3 328 (7.92%) Service Analyst
4 326 (7.87%) Architect
5 324 (7.82%) IT Manager
6 236 (5.70%) Consultant
7 221 (5.34%) Support Analyst
8 214 (5.17%) IT Services Manager
9 199 (4.81%) Service Desk Analyst
10 170 (4.11%) Solutions Architect
11 160 (3.86%) Delivery Manager
12 156 (3.77%) Developer
13 152 (3.67%) ITIL Manager
14 145 (3.50%) Services Delivery Manager
15 140 (3.38%) IT Analyst
16 129 (3.12%) Administrator
17 116 (2.80%) Applications Support
17 116 (2.80%) Support Engineer
18 110 (2.66%) Network Engineer
19 97 (2.34%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 173 (4.18%) HTML
2 167 (4.03%) XML
3 159 (3.84%) CSS
4 158 (3.82%) Web Services
5 152 (3.67%) .NET
6 65 (1.57%) Ajax
7 64 (1.55%) Middleware
8 63 (1.52%) SOAP
9 43 (1.04%) REST
10 30 (0.72%) ASP.NET
11 27 (0.65%) JSON
12 26 (0.63%) .NET Framework
13 23 (0.56%) HTML5
14 21 (0.51%) XHTML
15 18 (0.43%) jQuery
16 17 (0.41%) CSS3
17 16 (0.39%) BAPI
18 14 (0.34%) ASP.NET MVC
19 13 (0.31%) JMS
19 13 (0.31%) Software Packaging
Miscellaneous
1 408 (9.85%) Data Centre
2 381 (9.20%) Management Information System
3 355 (8.57%) Analytical Skills
4 191 (4.61%) Computer Science
5 146 (3.53%) CMDB
6 90 (2.17%) Virtual Team
7 84 (2.03%) Video Conferencing
8 80 (1.93%) NHS
9 65 (1.57%) User Experience
10 53 (1.28%) BYOD
11 48 (1.16%) Blackberry
12 45 (1.09%) PMI
13 44 (1.06%) Replication
14 38 (0.92%) Driving Licence
15 32 (0.77%) Smartphone
16 31 (0.75%) CESG
16 31 (0.75%) Clustering
16 31 (0.75%) Hybrid Cloud
17 29 (0.70%) N-Tier
18 27 (0.65%) EPoS
Operating Systems
1 956 (23.09%) Windows
2 365 (8.81%) Linux
2 365 (8.81%) Windows Server
3 299 (7.22%) Windows 7
4 224 (5.41%) Windows Server 2008
5 198 (4.78%) Unix
6 188 (4.54%) Windows Server 2012
7 106 (2.56%) Windows Server 2003
8 89 (2.15%) Windows 10
9 61 (1.47%) Windows XP
10 59 (1.42%) Windows 8
11 54 (1.30%) Android
12 52 (1.26%) Apple iOS
13 42 (1.01%) Red Hat Enterprise Linux
14 38 (0.92%) Solaris
15 32 (0.77%) OpenVMS
16 27 (0.65%) AIX
17 26 (0.63%) Mac OS X
18 25 (0.60%) CentOS
19 16 (0.39%) HPUX
Processes & Methodologies
1 2697 (65.13%) ITIL
2 1104 (26.66%) ITSM
3 914 (22.07%) Service Delivery
4 697 (16.83%) Project Management
5 551 (13.31%) Change Management
6 540 (13.04%) Agile Software Development
7 535 (12.92%) ITIL V3
8 525 (12.68%) Incident Management
9 456 (11.01%) Problem Management
10 430 (10.38%) Continuous Improvement
11 421 (10.17%) Stakeholder Management
12 404 (9.76%) PRINCE2
13 285 (6.88%) Service Design
14 240 (5.80%) Line Management
15 231 (5.58%) IT Strategy
16 230 (5.55%) Presales
17 225 (5.43%) Information Security
18 222 (5.36%) Configuration Management
18 222 (5.36%) Risk Management
19 206 (4.97%) Disaster Recovery
Programming Languages
1 383 (9.25%) SQL
2 208 (5.02%) JavaScript
3 198 (4.78%) PowerShell
4 168 (4.06%) C#
5 119 (2.87%) C
6 118 (2.85%) Java
7 63 (1.52%) PHP
8 58 (1.40%) Python
9 51 (1.23%) T-SQL
10 37 (0.89%) Shell Script
11 32 (0.77%) Bash Shell
12 28 (0.68%) VB.NET
13 26 (0.63%) VBScript
14 21 (0.51%) Perl
14 21 (0.51%) PL/SQL
15 20 (0.48%) VBA
16 16 (0.39%) VB
17 12 (0.29%) XPath
18 11 (0.27%) VB6
19 8 (0.19%) Ruby
Qualifications
1 496 (11.98%) Degree
2 335 (8.09%) Security Cleared
3 333 (8.04%) ITIL Certification
4 211 (5.10%) Microsoft Certification
5 168 (4.06%) Cisco Certification
6 167 (4.03%) SC Cleared
7 123 (2.97%) DV Cleared
8 113 (2.73%) MCSE
8 113 (2.73%) PMP
9 109 (2.63%) PMI Certification
10 107 (2.58%) CCNA
11 98 (2.37%) ISEB
12 92 (2.22%) CISSP
13 89 (2.15%) CCNP
13 89 (2.15%) ITIL Foundation Certificate
14 87 (2.10%) MCP
15 68 (1.64%) CISM
16 49 (1.18%) CISA
17 48 (1.16%) MCSA
18 47 (1.13%) PRINCE2 Certification
Quality Assurance & Compliance
1 660 (15.94%) SLA
2 137 (3.31%) ISO/IEC 27001
3 126 (3.04%) QA
4 99 (2.39%) PCI DSS
5 72 (1.74%) COBIT
6 50 (1.21%) Sarbanes-Oxley
7 47 (1.13%) ISO 9001
8 44 (1.06%) PMO
9 26 (0.63%) Data Quality
10 20 (0.48%) RMADS
11 18 (0.43%) Cyber Essentials
12 17 (0.41%) Cyber Essentials PLUS
13 16 (0.39%) ISO/IEC 17799
14 11 (0.27%) PMBOK
15 8 (0.19%) ISO27002
15 8 (0.19%) JSP 440
16 7 (0.17%) HMG Infosec
16 7 (0.17%) ISO22301
17 6 (0.14%) ISO 9000
18 5 (0.12%) ISO/IEC 20000
System Software
1 539 (13.02%) Active Directory
2 276 (6.67%) VMware Infrastructure
3 92 (2.22%) Hyper-V
4 57 (1.38%) vSphere
5 54 (1.30%) XenApp
6 53 (1.28%) Virtual Machines
7 44 (1.06%) VMware ESX
8 32 (0.77%) Microsoft App-V
9 31 (0.75%) XenDesktop
10 19 (0.46%) Virtual Desktop
11 16 (0.39%) Terminal Server
11 16 (0.39%) VMware ESXi
12 14 (0.34%) vCloud
13 13 (0.31%) Snort
14 10 (0.24%) Docker
15 9 (0.22%) BlackBerry Internet Service
15 9 (0.22%) NFS
16 7 (0.17%) Virtual Servers
17 6 (0.14%) NDS
17 6 (0.14%) Terminal Services
Systems Management
1 173 (4.18%) SCCM
2 57 (1.38%) SCOM
3 39 (0.94%) SCVMM
4 36 (0.87%) Puppet
5 33 (0.80%) NetBackup
6 29 (0.70%) AirWatch
7 25 (0.60%) Nagios
8 21 (0.51%) Tivoli
9 20 (0.48%) Opscode Chef
10 19 (0.46%) Backup Exec
10 19 (0.46%) Microsoft Clustering
10 19 (0.46%) SCOrch
11 14 (0.34%) Microsoft Data Protection Manager
11 14 (0.34%) Tivoli Storage Manager
11 14 (0.34%) WSUS
12 11 (0.27%) Microsoft Intune
12 11 (0.27%) Perfmon
12 11 (0.27%) Systems Management Server (SMS)
13 10 (0.24%) McAfee ePO
13 10 (0.24%) SCDPM
Vendors
1 902 (21.78%) Microsoft
2 387 (9.35%) Cisco
3 382 (9.22%) VMware
4 333 (8.04%) Citrix
5 323 (7.80%) ServiceNow
6 185 (4.47%) Oracle
7 183 (4.42%) HP
8 151 (3.65%) SAP
9 132 (3.19%) Juniper
10 128 (3.09%) NetApp
11 113 (2.73%) Remedy
12 90 (2.17%) IBM
13 85 (2.05%) CheckPoint
14 81 (1.96%) BMC
14 81 (1.96%) EMC
15 72 (1.74%) Apple
16 52 (1.26%) Red Hat
17 51 (1.23%) Atlassian
18 47 (1.13%) Mitel
19 41 (0.99%) Palo Alto
London
Lorien Resourcing
Salary: £45000 - £50000 per annum
Posted: 14 hours ago
Cardiff, South Glamorgan
IntaPeople
Salary: £30000 - £35000 per annum
Posted: 14 hours ago
Hertfordshire
RBW Consulting
Salary: From £50,000 to £60,000 per annum + Car Allowance + Bonus + Benefits
Posted: 19 hours ago
Peterborough, Cambridgeshire
onezeero.
Salary: £23000 - £28000 per annum + Market rate + Competitive
Posted: 14 hours ago
Coventry, West Midlands (County)
Network ITR
Salary: £50000 per annum
Posted: 21 hours ago
Much Hadham, Hertfordshire
Complete Tech Limited
Salary: From £28,000 to £35,000 per annum
Posted: 15 hours ago
City, London
Leidos
Posted: 16 hours ago
New Malden, Surrey
Senitor Associates
Salary: £30000 - £38000 per annum + benefits
Posted: 14 hours ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 8 hours ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 8 hours ago
Warwick, Warwickshire
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 8 hours ago
Washington, Tyne and Wear
Northern Recruitment Group
Salary: From £20,000 to £24,999 per annum
Posted: 17 hours ago
Coventry, West Midlands (County)
The Coventry Building Society
Salary: £39,489 - 59,235 per year + Benefits
Posted: 16 hours ago
City, London
Leidos
Posted: 16 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £40000 - £50000 per annum + On call
Posted: 22 hours ago
City, London
Thebes IT
Posted: 21 hours ago
London
Proactive Appointments
Salary: Market Rate + Great benefits
Posted: 23 hours ago
Leicester, Leicestershire
ITalent Consultancy
Salary: From £40,000 to £45,000 per annum + Benefits
Posted: 17 hours ago
London
Careerwise UK Limited
Salary: £70000 - £80000 per annum + Benefits
Posted: 19 hours ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £55000.00 - £65000.00 per annum + benefits
Posted: 14 hours ago
Newquay, Cornwall
Harvey Nash plc
Salary: £60000 - £70000 per annum
Posted: 4 days ago
Bristol, Avon
Hargreaves Lansdown
Salary: Competitive
Posted: 18 hours ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 per annum + Benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
Highways England Company Ltd
Salary: £40188 - £44208 Per Annum plus 26 days holiday + bank holidays
Posted: 20 hours ago
London
Webrecruit
Salary: £Competitive
Posted: 3 days ago
London
Information Technology Services
Salary: £30k - 32k per year
Posted: 23 hours ago
Bridgend, Mid Glamorgan
South Wales Police
Salary: From £27,246 to £31,620 per annum
Posted: 3 days ago
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum
Posted: 5 days ago
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £33000 - £35000 per annum + Bonus, Pension, Benefits
Posted: 5 days ago
Alderley Edge, Cheshire
Hiring People
Salary: Competitive salary
Posted: 3 days ago