Service Management Jobs

Service Management
UK

The table below provides summary statistics for permanent job vacancies requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 150 138 135
Rank change year-on-year -12 -3 +64
Permanent jobs citing Service Management 1,041 2,057 2,682
As % of all permanent jobs advertised in the UK 2.00% 2.09% 2.58%
As % of the Processes & Methodologies category 2.14% 2.43% 2.70%
Number of salaries quoted 611 1,482 1,749
10th Percentile £31,000 £26,500 £29,400
25th Percentile £39,000 £35,000 £37,500
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +6.80%
75th Percentile £68,568 £67,500 £70,000
90th Percentile £93,750 £88,750 £88,750
UK excluding London median annual salary £50,500 £45,000 £48,564
% change year-on-year +12.22% -7.34% +5.07%

All Process and Methodology Skills
UK

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 48,568 84,685 99,386
As % of all permanent jobs advertised in the UK 93.32% 85.99% 95.63%
Number of salaries quoted 26,511 59,837 58,366
10th Percentile £30,500 £29,000 £34,000
25th Percentile £42,500 £40,000 £45,000
Median annual salary (50th Percentile) £57,500 £55,000 £61,500
Median % change year-on-year +4.55% -10.57% +2.50%
75th Percentile £76,009 £72,500 £82,500
90th Percentile £98,750 £92,500 £100,000
UK excluding London median annual salary £52,500 £50,000 £55,000
% change year-on-year +5.00% -9.09% +4.76%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 1 May 2025.

Salary histogram for Service Management in the UK

Service Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -13 964 £55,000 +10.00% 571
UK excluding London -9 685 £50,500 +12.22% 443
Work from Home +10 344 £56,745 -0.01% 253
London -12 322 £65,000 - 207
South East +25 228 £56,250 +7.14% 135
North of England -61 149 £50,000 +12.01% 108
South West +58 119 £52,500 +11.80% 48
North West -49 105 £52,500 +16.67% 72
Midlands -65 71 £42,500 +17.64% 75
East of England +52 68 £43,250 +29.10% 39
West Midlands -55 39 £51,447 +1.17% 53
Scotland +68 32 £61,250 +17.22% 27
East Midlands -13 32 £31,750 +11.40% 22
Yorkshire -34 31 £38,500 -13.04% 26
North East +11 13 £38,500 -9.21% 11
Wales +28 9 £38,094 -31.73% 7
Northern Ireland +27 9 £52,500 +75.00% 10
Isle of Man - 2 £38,750 - 8

Service Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (7.59%) SharePoint
2 75 (7.20%) Oracle Application Server
3 29 (2.79%) IIS
4 21 (2.02%) Microsoft Exchange
5 15 (1.44%) Confluence
6 11 (1.06%) Apache
7 7 (0.67%) nginx
8 4 (0.38%) Tomcat
9 2 (0.19%) BizTalk Server
10 1 (0.096%) Apache Airflow
10 1 (0.096%) CICS
10 1 (0.096%) Exchange Server 2010
10 1 (0.096%) OpenStack
Applications
1 68 (6.53%) Microsoft Office
2 12 (1.15%) Microsoft Excel
3 11 (1.06%) Maya
4 9 (0.86%) MS Visio
5 6 (0.58%) Microsoft PowerPoint
6 5 (0.48%) Chatbot
6 5 (0.48%) Microsoft Project
7 1 (0.096%) Camtasia
7 1 (0.096%) Final Cut Pro
7 1 (0.096%) Weka
Business Applications
1 24 (2.31%) Dynamics CRM
2 16 (1.54%) OpenText VIM for SAP
2 16 (1.54%) SAP FI
3 12 (1.15%) Remedy ITSM
4 3 (0.29%) SAP CX
5 2 (0.19%) Carpe Diem
5 2 (0.19%) Dynamics AX
5 2 (0.19%) Elite 3E
5 2 (0.19%) NEC Housing
5 2 (0.19%) PeopleSoft Financials
6 1 (0.096%) Dynamics NAV
6 1 (0.096%) Infor M3
6 1 (0.096%) iTrent
6 1 (0.096%) PlanetPress Connect
6 1 (0.096%) Salesforce CRM
6 1 (0.096%) Shopify
Cloud Services
1 200 (19.21%) Azure
2 165 (15.85%) Microsoft 365
3 86 (8.26%) AWS
4 78 (7.49%) SaaS
5 69 (6.63%) Power Platform
6 41 (3.94%) Power Automate
7 37 (3.55%) PowerApps
8 36 (3.46%) Entra ID
9 30 (2.88%) Dynamics 365
10 23 (2.21%) IaaS
11 21 (2.02%) PaaS
12 19 (1.83%) OneDrive
13 13 (1.25%) Boomi
14 12 (1.15%) Azure Monitor
14 12 (1.15%) Mimecast
15 11 (1.06%) Amazon CloudWatch
15 11 (1.06%) Salesforce Commerce Cloud
16 10 (0.96%) Azure Logic Apps
17 8 (0.77%) AWS CloudTrail
17 8 (0.77%) Azure Data Factory
Communications & Networking
1 39 (3.75%) DNS
2 31 (2.98%) Firewall
2 31 (2.98%) WAN
3 30 (2.88%) VPN
4 26 (2.50%) LAN
5 23 (2.21%) TCP/IP
6 17 (1.63%) Remote Desktop
7 14 (1.34%) SD-WAN
7 14 (1.34%) Wireless
8 13 (1.25%) VLAN
9 12 (1.15%) DHCP
9 12 (1.15%) Network Security
10 11 (1.06%) Wi-Fi
11 9 (0.86%) VoIP
12 8 (0.77%) Unified Communications
13 5 (0.48%) Internet
14 4 (0.38%) Cisco IOS
14 4 (0.38%) HTTP
14 4 (0.38%) SAN
14 4 (0.38%) SSH
Database & Business Intelligence
1 91 (8.74%) Data Warehouse
2 75 (7.20%) Enterprise Data Warehouse
2 75 (7.20%) Oracle Reports
3 59 (5.67%) SQL Server
4 47 (4.51%) Power BI
5 45 (4.32%) Data Lake
6 34 (3.27%) Tableau
7 27 (2.59%) Big Data
8 16 (1.54%) Relational Database
9 9 (0.86%) SQL Server Integration Services
9 9 (0.86%) SQL Server Reporting Services
10 7 (0.67%) Amazon RDS
10 7 (0.67%) DB2
11 6 (0.58%) GIS
11 6 (0.58%) MariaDB
11 6 (0.58%) Metadata
12 5 (0.48%) Azure SQL Database
13 4 (0.38%) Data Vault
13 4 (0.38%) Semantic Layer
14 3 (0.29%) BusinessObjects
Development Applications
1 92 (8.84%) JIRA
2 11 (1.06%) Git
3 7 (0.67%) Visual Studio
4 2 (0.19%) Bitbucket
4 2 (0.19%) Jenkins
5 1 (0.096%) Artifactory
5 1 (0.096%) Eclipse
5 1 (0.096%) GitLab
5 1 (0.096%) Maven
5 1 (0.096%) SQL Server Management Studio (SSMS)
General
1 571 (54.85%) Social Skills
2 299 (28.72%) Finance
3 227 (21.81%) Analytical Skills
4 117 (11.24%) Manufacturing
5 116 (11.14%) Law
6 92 (8.84%) Organisational Skills
7 77 (7.40%) Military
8 69 (6.63%) Marketing
9 47 (4.51%) Retail
10 40 (3.84%) Legal
11 36 (3.46%) Public Sector
12 33 (3.17%) Banking
12 33 (3.17%) Inclusion and Diversity
13 32 (3.07%) Presentation Skills
14 24 (2.31%) Telecoms
15 19 (1.83%) Pharmaceutical
16 17 (1.63%) Local Government
17 15 (1.44%) Games
18 13 (1.25%) Electronics
19 9 (0.86%) Back Office
Job Titles
1 185 (17.77%) Analyst
2 123 (11.82%) Lead
3 103 (9.89%) IT Manager
4 90 (8.65%) Technical Manager
5 89 (8.55%) Service Manager
6 84 (8.07%) Senior
7 77 (7.40%) Service Analyst
8 54 (5.19%) IT Support
9 48 (4.61%) Support Analyst
10 45 (4.32%) Architect
10 45 (4.32%) IT Analyst
11 44 (4.23%) IT Services Manager
12 43 (4.13%) Applications Support
13 33 (3.17%) Senior Analyst
14 32 (3.07%) Service Desk Analyst
14 32 (3.07%) Support Engineer
14 32 (3.07%) Support Manager
15 31 (2.98%) Delivery Manager
16 29 (2.79%) Administrator
17 27 (2.59%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 40 (3.84%) .NET
2 15 (1.44%) ASP.NET
2 15 (1.44%) Web Services
3 14 (1.34%) SOAP
4 10 (0.96%) AngularJS
4 10 (0.96%) LDAP
4 10 (0.96%) XML
5 9 (0.86%) HTML
5 9 (0.86%) REST
6 7 (0.67%) .NET Framework
6 7 (0.67%) React
7 6 (0.58%) CSS
8 5 (0.48%) JSON
9 4 (0.38%) Ajax
9 4 (0.38%) Elastic Stack
9 4 (0.38%) LangChain
9 4 (0.38%) RESTful
10 3 (0.29%) ARM Templates
10 3 (0.29%) ASP.NET Web API
10 3 (0.29%) Node.js
Miscellaneous
1 69 (6.63%) Management Information System
2 51 (4.90%) CMDB
3 47 (4.51%) Product Ownership
4 38 (3.65%) Enterprise Software
5 29 (2.79%) Cloud Native
6 23 (2.21%) Client/Server
6 23 (2.21%) Self-Motivation
7 21 (2.02%) Private Cloud
8 20 (1.92%) Data Centre
9 19 (1.83%) Driving Licence
10 17 (1.63%) FMCG
10 17 (1.63%) PMI
11 15 (1.44%) Onboarding
12 14 (1.34%) Analytical Mindset
13 13 (1.25%) IoT
14 12 (1.15%) Video Conferencing
15 9 (0.86%) Hedge funds
16 8 (0.77%) iPhone
17 7 (0.67%) Fat Client
17 7 (0.67%) Legacy Systems
Operating Systems
1 160 (15.37%) Windows
2 55 (5.28%) Windows Server
3 34 (3.27%) Linux
3 34 (3.27%) Windows 10
4 17 (1.63%) Apple iOS
5 14 (1.34%) Android
6 10 (0.96%) Windows Server 2016
7 9 (0.86%) Windows Server 2012
8 7 (0.67%) Red Hat Enterprise Linux
8 7 (0.67%) Unix
8 7 (0.67%) Windows Server 2019
9 6 (0.58%) Mac OS
10 4 (0.38%) VMS
11 3 (0.29%) Mac OS X
12 1 (0.096%) AIX
12 1 (0.096%) Solaris
12 1 (0.096%) Windows 7
12 1 (0.096%) Windows 8
12 1 (0.096%) Windows Server 2008
Processes & Methodologies
1 540 (51.87%) ITIL
2 453 (43.52%) ITSM
3 370 (35.54%) Problem-Solving
4 280 (26.90%) Service Delivery
5 234 (22.48%) Continuous Improvement
6 226 (21.71%) Agile
7 176 (16.91%) Customer Service
8 160 (15.37%) DevOps
9 158 (15.18%) Coaching
10 144 (13.83%) Project Management
11 142 (13.64%) Customer Experience
12 135 (12.97%) Process Improvement
13 134 (12.87%) Analytics
14 127 (12.20%) Data Management
15 123 (11.82%) Change Management
16 119 (11.43%) Stakeholder Management
17 109 (10.47%) Data Integration
18 108 (10.37%) Cybersecurity
19 104 (9.99%) Incident Management
20 95 (9.13%) Data Modelling
Programming Languages
1 65 (6.24%) SQL
2 36 (3.46%) PowerShell
2 36 (3.46%) Python
3 35 (3.36%) JavaScript
4 23 (2.21%) C#
5 10 (0.96%) Java
6 7 (0.67%) PL/SQL
6 7 (0.67%) T-SQL
6 7 (0.67%) VB.NET
7 5 (0.48%) C
8 4 (0.38%) Bash
8 4 (0.38%) C++
9 2 (0.19%) Perl
9 2 (0.19%) R
9 2 (0.19%) RPG
9 2 (0.19%) Ruby
9 2 (0.19%) TypeScript
10 1 (0.096%) Bicep
10 1 (0.096%) Scala
Qualifications
1 148 (14.22%) Degree
2 92 (8.84%) DBS Check
3 87 (8.36%) NVQ Level 3
3 87 (8.36%) NVQ Level 4
4 67 (6.44%) Security Cleared
5 57 (5.48%) ITIL Certification
6 56 (5.38%) Microsoft Certification
7 47 (4.51%) PMI Certification
8 42 (4.03%) SC Cleared
9 32 (3.07%) CISSP
10 30 (2.88%) Azure Certification
10 30 (2.88%) PMP
11 24 (2.31%) DV Cleared
12 19 (1.83%) A+ Certification
12 19 (1.83%) ITIL Foundation Certificate
13 15 (1.44%) Computer Science Degree
14 11 (1.06%) Network+ Certification
15 9 (0.86%) AWS Certification
15 9 (0.86%) CISM
15 9 (0.86%) MCSE
Quality Assurance & Compliance
1 93 (8.93%) SLA
2 55 (5.28%) QA
3 29 (2.79%) Data Quality
3 29 (2.79%) GDPR
4 19 (1.83%) GxP
4 19 (1.83%) ISO/IEC 27001
5 16 (1.54%) Cyber Essentials
6 10 (0.96%) COBIT
6 10 (0.96%) Cyber Essentials PLUS
7 8 (0.77%) PCI DSS
8 7 (0.67%) ITGC
9 6 (0.58%) ISO/IEC 20000
9 6 (0.58%) NIST
9 6 (0.58%) Sarbanes-Oxley
10 4 (0.38%) Government Security Classifications
10 4 (0.38%) GRC
11 3 (0.29%) Accessibility
12 2 (0.19%) ISO/IEC 19770
12 2 (0.19%) NCSC
13 1 (0.096%) COSHH
System Software
1 113 (10.85%) Active Directory
2 28 (2.69%) VMware Infrastructure
3 20 (1.92%) Virtual Desktop
4 10 (0.96%) Virtual Machines
4 10 (0.96%) VMware ESXi
5 8 (0.77%) XenApp
6 6 (0.58%) Hyper-V
7 5 (0.48%) vSphere
8 4 (0.38%) VMware NSX
9 2 (0.19%) Firmware
9 2 (0.19%) pfSense
10 1 (0.096%) BitLocker
10 1 (0.096%) Docker
10 1 (0.096%) NFS
10 1 (0.096%) vCloud
10 1 (0.096%) XenDesktop
Systems Management
1 39 (3.75%) Microsoft Intune
2 18 (1.73%) Terraform
3 16 (1.54%) Ansible
4 14 (1.34%) SCCM
5 11 (1.06%) Single Sign-On
6 10 (0.96%) Progress Chef
7 8 (0.77%) Puppet
8 7 (0.67%) vCenter Server
9 6 (0.58%) Opsgenie
10 5 (0.48%) ZABBIX
11 4 (0.38%) Kubernetes
12 3 (0.29%) Avamar
12 3 (0.29%) Computer Incident Response Team
12 3 (0.29%) Grafana
12 3 (0.29%) Prometheus
12 3 (0.29%) SCOM
12 3 (0.29%) VxRail
13 2 (0.19%) Autotask
13 2 (0.19%) cPanel
13 2 (0.19%) NetBackup
Vendors
1 323 (31.03%) Microsoft
2 189 (18.16%) ServiceNow
3 120 (11.53%) Oracle
4 43 (4.13%) SAP
5 36 (3.46%) Cisco
5 36 (3.46%) VMware
6 26 (2.50%) Citrix
7 18 (1.73%) SolarWinds
8 17 (1.63%) Dell
8 17 (1.63%) Salesforce
9 16 (1.54%) Apple
10 13 (1.25%) Adobe
11 12 (1.15%) Remedy
12 11 (1.06%) Atlassian
12 11 (1.06%) HP
12 11 (1.06%) MuleSoft
13 9 (0.86%) Google
13 9 (0.86%) Snow
13 9 (0.86%) Zscaler
14 8 (0.77%) Zoho