Period
to 10 July 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 10 July 2020 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
10 Jul 2020
Same period 2019 Same period 2018
Rank 159 142 145
Rank change year-on-year -17 +3 +12
Permanent jobs citing Service Management 1,669 3,771 4,232
As % of all permanent jobs advertised in the UK 2.16% 2.57% 2.39%
As % of the Processes & Methodologies category 2.35% 2.79% 2.59%
Number of salaries quoted 1,327 2,929 2,985
Median annual salary £55,000 £50,000 £47,500
Median salary % change year-on-year +10.00% +5.26% -
10th Percentile £29,250 £26,250 £25,000
90th Percentile £86,000 £80,000 £77,500
UK excluding London median annual salary £47,500 £46,000 £45,000
% change year-on-year +3.26% +2.22% +1.87%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 71,160 135,381 163,380
As % of all permanent IT jobs advertised in the UK 92.16% 92.22% 92.14%
Number of salaries quoted 56,771 106,578 130,934
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +3.09%
10th Percentile £31,750 £30,000 £28,906
90th Percentile £90,000 £86,250 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 10 July 2020.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 10 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 1,555 £55,000 +10.00% 127
UK excluding London -19 1,020 £47,500 +3.26% 106
London -18 595 £66,000 +10.00% 27
North of England -19 244 £47,500 - 20
South East -31 242 £59,377 +18.75% 20
Midlands -19 219 £45,000 -2.17% 18
South West +68 166 £45,000 +4.05% 26
West Midlands -34 116 £47,500 +3.26% 13
Yorkshire +29 114 £47,500 - 8
North West -22 111 £46,500 +3.33% 10
Work from Home -39 105 £67,500 +17.39% 7
East Midlands +24 101 £45,000 +28.57% 4
East of England -4 80 £42,500 - 16
Scotland +9 51 £46,250 -2.63% 3
Wales +15 26 £37,500 -6.25% 6
North East +7 19 £40,000 -1.23% 2
Northern Ireland +19 6 £47,500 -26.78% 1

For the 6 months to 10 July 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 1,021 (61.17%) ITIL
2 621 (37.21%) ITSM
3 425 (25.46%) Microsoft
4 411 (24.63%) Service Delivery
5 347 (20.79%) Windows
6 306 (18.33%) Finance
7 287 (17.20%) Agile Software Development
8 277 (16.60%) ServiceNow
9 242 (14.50%) Azure
10 225 (13.48%) Problem-Solving
11 223 (13.36%) Change Management
12 218 (13.06%) SLA
13 204 (12.22%) Active Directory
14 203 (12.16%) Incident Management
15 193 (11.56%) Office 365
16 191 (11.44%) Analytical Skills
17 186 (11.14%) Degree
17 186 (11.14%) SQL
18 174 (10.43%) ITIL Certification
19 173 (10.37%) Continuous Improvement
20 172 (10.31%) Project Management
21 164 (9.83%) VMware
22 163 (9.77%) Management Information System
23 159 (9.53%) Problem Management
24 154 (9.23%) AWS
25 146 (8.75%) DevOps
26 145 (8.69%) Windows Server
27 144 (8.63%) Mentoring
28 143 (8.57%) Project Delivery
29 132 (7.91%) ITIL V3

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (4.73%) SharePoint
2 40 (2.40%) MS Exchange
3 33 (1.98%) CMS
4 30 (1.80%) IIS
5 25 (1.50%) Confluence
6 24 (1.44%) Skype for Business
7 21 (1.26%) Tomcat
8 19 (1.14%) SAS
9 16 (0.96%) WebSphere
10 11 (0.66%) Apache Spark
11 10 (0.60%) Apache
11 10 (0.60%) SharePoint Server
12 9 (0.54%) Drupal
13 8 (0.48%) Exchange Server 2013
14 7 (0.42%) Apache Airflow
14 7 (0.42%) Exchange Server 2010
15 6 (0.36%) Elasticsearch
16 5 (0.30%) WildFly
17 4 (0.24%) Red Hat Fuse
18 2 (0.12%) SharePoint 2013
Applications
1 126 (7.55%) Microsoft Office
2 39 (2.34%) Microsoft Excel
3 25 (1.50%) Microsoft PowerPoint
4 5 (0.30%) MS Visio
4 5 (0.30%) Spreadsheet
5 3 (0.18%) SPSS
6 2 (0.12%) Adobe Premiere
7 1 (0.060%) Chatbot
7 1 (0.060%) InfoPath
7 1 (0.060%) Microsoft Project
Business Applications
1 69 (4.13%) Remedy ITSM
2 14 (0.84%) Dynamics CRM
3 12 (0.72%) SAP GTS
4 7 (0.42%) Elite 3E
5 6 (0.36%) Carpe Diem
6 5 (0.30%) assyst
6 5 (0.30%) Salesforce.com CRM
6 5 (0.30%) SAP ERP
7 4 (0.24%) Sparx Enterprise Architect
8 3 (0.18%) Oracle Applications
8 3 (0.18%) Payment Gateway
9 2 (0.12%) ION MarketView
9 2 (0.12%) Sage X3
9 2 (0.12%) SAP CO
9 2 (0.12%) SAP FI
9 2 (0.12%) SAP FI/CO
9 2 (0.12%) SAP IS-U
9 2 (0.12%) Workday HCM
10 1 (0.060%) Infor SunSystems
10 1 (0.060%) Remedy AR System
Cloud Services
1 242 (14.50%) Azure
2 193 (11.56%) Office 365
3 154 (9.23%) AWS
4 70 (4.19%) SaaS
5 40 (2.40%) IaaS
5 40 (2.40%) PaaS
6 31 (1.86%) Power Platform
7 29 (1.74%) Azure Active Directory
8 22 (1.32%) Cloud Computing
8 22 (1.32%) GCP
9 21 (1.26%) Mimecast
10 18 (1.08%) OneDrive
11 13 (0.78%) AWS CloudFormation
12 12 (0.72%) Dynamics 365
12 12 (0.72%) Virtual Private Cloud
13 10 (0.60%) Amazon S3
13 10 (0.60%) Power Automate
14 9 (0.54%) Amazon CloudWatch
15 7 (0.42%) Stackdriver
16 6 (0.36%) Azure Data Factory
Communications & Networking
1 100 (5.99%) Firewall
2 63 (3.77%) LAN
3 60 (3.59%) Internet
3 60 (3.59%) WAN
4 57 (3.42%) DNS
5 56 (3.36%) Network Security
6 49 (2.94%) TCP/IP
7 47 (2.82%) VPN
8 40 (2.40%) DHCP
9 38 (2.28%) Skype
10 31 (1.86%) VoIP
10 31 (1.86%) Wireless
11 24 (1.44%) SAN
11 24 (1.44%) Wi-Fi
12 20 (1.20%) Remote Desktop
13 18 (1.08%) SSL
14 15 (0.90%) Unified Communications
15 14 (0.84%) VLAN
16 12 (0.72%) HTTP
16 12 (0.72%) MPLS
Database & Business Intelligence
1 111 (6.65%) SQL Server
2 42 (2.52%) DB2
3 40 (2.40%) MySQL
4 36 (2.16%) SQL Server Integration Services
5 35 (2.10%) BusinessObjects
6 23 (1.38%) SQL Server Analysis Services
7 21 (1.26%) Power BI
8 20 (1.20%) Big Data
9 18 (1.08%) SQL Server Reporting Services
10 12 (0.72%) Data Warehouse
11 10 (0.60%) PostgreSQL
11 10 (0.60%) Relational Database
12 9 (0.54%) Hadoop
13 8 (0.48%) Amazon RDS
13 8 (0.48%) Oracle Reports
14 7 (0.42%) OLAP
15 6 (0.36%) Amazon Redshift
15 6 (0.36%) SAP BW
16 5 (0.30%) Enterprise Data Warehouse
16 5 (0.30%) NoSQL
Development Applications
1 52 (3.12%) JIRA
2 25 (1.50%) Git (software)
3 19 (1.14%) Bitbucket
4 17 (1.02%) Jenkins
5 8 (0.48%) MSI
6 7 (0.42%) Visual Studio Tools for Office
7 4 (0.24%) GitLab
7 4 (0.24%) GoCD
7 4 (0.24%) MagicDraw
7 4 (0.24%) Octopus Deploy
7 4 (0.24%) Rational DOORS
7 4 (0.24%) Selenium
7 4 (0.24%) SonarQube
8 3 (0.18%) Subversion
9 2 (0.12%) Maven
9 2 (0.12%) ReSharper
9 2 (0.12%) TeamCity
10 1 (0.060%) Atlassian Bamboo
10 1 (0.060%) Gradle
10 1 (0.060%) SpecFlow
General
1 306 (18.33%) Finance
2 91 (5.45%) Public Sector
3 63 (3.77%) Banking
4 49 (2.94%) Retail
5 47 (2.82%) Legal
5 47 (2.82%) Telecoms
6 33 (1.98%) Law
7 21 (1.26%) Aerospace
7 21 (1.26%) Back Office
8 20 (1.20%) Marketing
8 20 (1.20%) Pharmaceutical
9 18 (1.08%) Billing
9 18 (1.08%) Military
10 14 (0.84%) Advertising
11 11 (0.66%) Financial Institution
11 11 (0.66%) Local Government
12 10 (0.60%) Investment Banking
12 10 (0.60%) Manufacturing
13 6 (0.36%) Automotive
13 6 (0.36%) Front Office
Job Titles
1 258 (15.46%) Analyst
2 231 (13.84%) Service Manager
3 146 (8.75%) IT Manager
4 129 (7.73%) Architect
5 112 (6.71%) Delivery Manager
6 97 (5.81%) Support Analyst
7 95 (5.69%) Service Delivery Manager
8 92 (5.51%) Developer
9 83 (4.97%) Administrator
10 80 (4.79%) IT Services Manager
11 73 (4.37%) Infrastructure Engineer
12 70 (4.19%) Consultant
12 70 (4.19%) Service Analyst
13 64 (3.83%) IT Support
14 63 (3.77%) ServiceNow Developer
15 57 (3.42%) Support Engineer
16 52 (3.12%) Applications Support
17 51 (3.06%) IT Analyst
18 43 (2.58%) Operations Manager
19 40 (2.40%) Systems Administrator
Libraries, Frameworks & Software Standards
1 98 (5.87%) XML
2 89 (5.33%) .NET
3 65 (3.89%) HTML
4 61 (3.65%) CSS
5 55 (3.30%) Ajax
6 40 (2.40%) AngularJS
7 39 (2.34%) Web Services
8 31 (1.86%) LDAP
9 28 (1.68%) SOAP
10 15 (0.90%) .NET Framework
10 15 (0.90%) ASP.NET
10 15 (0.90%) REST
11 14 (0.84%) Middleware
12 12 (0.72%) jQuery
13 9 (0.54%) Elastic Stack
14 7 (0.42%) Classic ASP
15 6 (0.36%) ODBC
15 6 (0.36%) RabbitMQ
15 6 (0.36%) SAML
16 5 (0.30%) Velocity
Miscellaneous
1 191 (11.44%) Analytical Skills
2 163 (9.77%) Management Information System
3 82 (4.91%) Self-Motivation
4 73 (4.37%) Data Centre
5 68 (4.07%) CMDB
6 46 (2.76%) Virtual Team
7 45 (2.70%) Public Cloud
8 41 (2.46%) User Experience
9 27 (1.62%) Driving Licence
10 24 (1.44%) Mainframe
11 22 (1.32%) AS400
11 22 (1.32%) iSeries
11 22 (1.32%) Reinsurance
12 21 (1.26%) Clustering
13 19 (1.14%) FMCG
13 19 (1.14%) Security Operations Centre
14 16 (0.96%) Smart Meter
15 15 (0.90%) Enterprise Software
15 15 (0.90%) Enterprise Storage
16 14 (0.84%) Hybrid Cloud
Operating Systems
1 347 (20.79%) Windows
2 145 (8.69%) Windows Server
3 117 (7.01%) Linux
4 95 (5.69%) Windows 10
5 61 (3.65%) Windows 7
6 34 (2.04%) Unix
7 33 (1.98%) Android
8 30 (1.80%) Apple iOS
9 27 (1.62%) Windows Server 2008
10 22 (1.32%) Windows Server 2016
11 21 (1.26%) Windows Server 2012
12 15 (0.90%) Mac OS X
13 14 (0.84%) Windows 8
14 12 (0.72%) Ubuntu
15 11 (0.66%) Solaris
16 10 (0.60%) CentOS
17 8 (0.48%) Red Hat Enterprise Linux
17 8 (0.48%) Windows Server 2019
18 4 (0.24%) Fedora
18 4 (0.24%) Mac OS
Processes & Methodologies
1 1,021 (61.17%) ITIL
2 621 (37.21%) ITSM
3 411 (24.63%) Service Delivery
4 287 (17.20%) Agile Software Development
5 225 (13.48%) Problem-Solving
6 223 (13.36%) Change Management
7 203 (12.16%) Incident Management
8 173 (10.37%) Continuous Improvement
9 172 (10.31%) Project Management
10 159 (9.53%) Problem Management
11 146 (8.75%) DevOps
12 144 (8.63%) Mentoring
13 143 (8.57%) Project Delivery
14 132 (7.91%) ITIL V3
15 126 (7.55%) Stakeholder Management
16 121 (7.25%) Disaster Recovery
17 111 (6.65%) Service Design
18 108 (6.47%) Infrastructure Engineering
19 98 (5.87%) PRINCE2
20 83 (4.97%) Cybersecurity
Programming Languages
1 186 (11.14%) SQL
2 82 (4.91%) PowerShell
3 72 (4.31%) JavaScript
4 55 (3.30%) Java
5 45 (2.70%) Python
6 35 (2.10%) C
7 30 (1.80%) C#
8 22 (1.32%) RPG
9 15 (0.90%) Bash Shell
10 14 (0.84%) T-SQL
10 14 (0.84%) VB
11 8 (0.48%) PHP
11 8 (0.48%) R
12 7 (0.42%) C++
12 7 (0.42%) Perl
12 7 (0.42%) VBScript
13 6 (0.36%) ABAP
14 5 (0.30%) Go
15 4 (0.24%) Ruby
16 3 (0.18%) PL/SQL
Qualifications
1 186 (11.14%) Degree
2 174 (10.43%) ITIL Certification
3 126 (7.55%) Security Cleared
4 90 (5.39%) SC Cleared
5 71 (4.25%) Microsoft Certification
6 45 (2.70%) Cisco Certification
7 41 (2.46%) Computer Science Degree
8 38 (2.28%) CCNA
9 35 (2.10%) MCSA
10 31 (1.86%) MCSE
11 27 (1.62%) CISSP
12 25 (1.50%) DV Cleared
13 20 (1.20%) ITIL Foundation Certificate
14 19 (1.14%) PMP
15 18 (1.08%) PMI Certification
16 16 (0.96%) MCP
16 16 (0.96%) PRINCE2 Certification
17 15 (0.90%) CCNP
17 15 (0.90%) CISM
18 12 (0.72%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 218 (13.06%) SLA
2 63 (3.77%) QA
3 60 (3.59%) ISO/IEC 27001
4 45 (2.70%) COBIT
5 31 (1.86%) Sarbanes-Oxley
6 30 (1.80%) ISO/IEC 20000
7 22 (1.32%) GDPR
8 20 (1.20%) PCI DSS
9 15 (0.90%) ISO 9001
10 8 (0.48%) NIST
11 6 (0.36%) Cyber Essentials
12 5 (0.30%) ISO 22301
12 5 (0.30%) ISO/IEC 19770
13 4 (0.24%) Government Security Classifications
13 4 (0.24%) NCSC
14 3 (0.18%) Data Quality
14 3 (0.18%) Def Stans
14 3 (0.18%) PMO
15 2 (0.12%) ISO 9000
15 2 (0.12%) PA-DSS
System Software
1 204 (12.22%) Active Directory
2 129 (7.73%) VMware Infrastructure
3 75 (4.49%) Hyper-V
4 32 (1.92%) VMware ESXi
5 31 (1.86%) Docker
6 17 (1.02%) Virtual Servers
7 15 (0.90%) XenApp
8 14 (0.84%) Virtual Machines
9 13 (0.78%) BitLocker
9 13 (0.78%) Virtual Desktop
9 13 (0.78%) vSphere
10 11 (0.66%) VMware Workstation
11 10 (0.60%) Microsoft App-V
12 5 (0.30%) Apache ZooKeeper
12 5 (0.30%) Xen
13 4 (0.24%) Firmware
13 4 (0.24%) NFS
13 4 (0.24%) Samba
13 4 (0.24%) VirtualBox
13 4 (0.24%) XenDesktop
Systems Management
1 88 (5.27%) SCCM
2 31 (1.86%) Ansible
3 29 (1.74%) Terraform
4 28 (1.68%) Kubernetes
5 24 (1.44%) Microsoft Intune
6 21 (1.26%) Puppet
7 17 (1.02%) SCOM
7 17 (1.02%) vCenter Server
8 16 (0.96%) HP UCMDB
9 14 (0.84%) Opscode Chef
10 12 (0.72%) Control-M
11 11 (0.66%) Nagios
11 11 (0.66%) RSA enVision
12 8 (0.48%) Microsoft Clustering
12 8 (0.48%) ZABBIX
13 7 (0.42%) Tivoli
14 6 (0.36%) Docker Swarm
15 5 (0.30%) Netcool
16 4 (0.24%) OpenNMS
16 4 (0.24%) Single Sign-On
Vendors
1 425 (25.46%) Microsoft
2 277 (16.60%) ServiceNow
3 164 (9.83%) VMware
4 87 (5.21%) Remedy
5 81 (4.85%) Citrix
6 78 (4.67%) Cisco
7 77 (4.61%) SAP
8 75 (4.49%) Oracle
9 71 (4.25%) HP
10 48 (2.88%) Splunk
11 40 (2.40%) Capita
12 39 (2.34%) BMC
13 36 (2.16%) IBM
14 35 (2.10%) Apple
15 31 (1.86%) SolarWinds
16 30 (1.80%) Google
17 27 (1.62%) Salesforce.com
18 26 (1.56%) Dell
19 25 (1.50%) McAfee
20 19 (1.14%) PeopleSoft