Service Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 29 November 2023 with a comparison to the same period in the previous 2 years.

6 months to
29 Nov 2023
Same period 2022 Same period 2021
Rank 93 148 197
Rank change year-on-year +55 +49 -17
Permanent jobs citing Service Management 1,751 3,117 2,578
As % of all permanent jobs advertised in the UK 3.24% 2.48% 2.00%
As % of the Processes & Methodologies category 3.44% 2.59% 2.09%
Number of salaries quoted 1,196 2,103 1,866
10th Percentile £28,800 £29,000 £27,250
25th Percentile £37,500 £37,908 £36,250
Median annual salary (50th Percentile) £55,000 £52,500 £52,241
Median % change year-on-year +4.76% +0.50% -0.49%
75th Percentile £72,433 £70,000 £70,000
90th Percentile £88,750 £88,750 £87,500
UK excluding London median annual salary £50,000 £47,758 £45,000
% change year-on-year +4.69% +6.13% -7.22%

All Process and Methodology Skills
UK

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 50,908 120,439 123,182
As % of all permanent jobs advertised in the UK 94.09% 95.71% 95.44%
Number of salaries quoted 36,868 73,620 81,568
10th Percentile £32,500 £34,459 £32,500
25th Percentile £43,750 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £59,045
Median % change year-on-year - +1.62% +7.35%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £98,825 £100,000 £95,000
UK excluding London median annual salary £52,500 £53,000 £50,000
% change year-on-year -0.94% +6.00% +3.63%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 29 November 2023.

Salary histogram for Service Management in the UK

Service Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 29 November 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +38 1,492 £55,000 +4.76% 569
UK excluding London +45 1,199 £50,000 +4.69% 417
Work from Home +69 777 £60,000 +9.09% 219
London +49 460 £65,000 +8.33% 184
South East +59 344 £54,500 +7.59% 105
North of England +69 328 £45,000 +5.19% 134
Midlands +19 179 £55,000 +10.00% 70
Yorkshire +80 162 £37,500 -25.00% 57
North West +53 132 £50,000 +17.65% 65
West Midlands +21 125 £60,000 +17.61% 44
South West -10 117 £47,500 +18.38% 45
Scotland +89 100 £62,500 +25.00% 27
Wales +47 82 £43,190 -7.12% 5
East Midlands +8 54 £41,867 -2.63% 26
East of England -28 36 £70,000 +27.27% 39
North East +44 34 £46,000 +31.43% 12
Northern Ireland +36 15 £42,394 +54.16% 4
Channel Islands - 1 £45,000 - 1

Service Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (4.74%) SharePoint
2 60 (3.43%) WebLogic
3 37 (2.11%) Confluence
4 21 (1.20%) MS Exchange
5 14 (0.80%) WebSphere
5 14 (0.80%) WebSphere Application Server
6 6 (0.34%) IIS
7 5 (0.29%) CMS
8 4 (0.23%) Apache
8 4 (0.23%) Oracle SOA Suite
9 3 (0.17%) nginx
10 2 (0.11%) Drupal
10 2 (0.11%) Skype for Business
10 2 (0.11%) Tomcat
11 1 (0.057%) Apache TomEE
11 1 (0.057%) Exchange Server 2013
11 1 (0.057%) JBoss
11 1 (0.057%) OpenStack
11 1 (0.057%) SharePoint 2010
11 1 (0.057%) SharePoint 2013
Applications
1 133 (7.60%) Microsoft Office
2 60 (3.43%) Microsoft Excel
3 46 (2.63%) Microsoft PowerPoint
4 13 (0.74%) MS Visio
5 6 (0.34%) Trello
6 5 (0.29%) Microsoft Project
7 2 (0.11%) Spreadsheet
8 1 (0.057%) Acrobat
Business Applications
1 57 (3.26%) Remedy ITSM
2 37 (2.11%) Dynamics CRM
3 33 (1.88%) PlanetPress Connect
4 22 (1.26%) Elite 3E
5 7 (0.40%) SAP S/4HANA
6 6 (0.34%) SAP Business One
7 4 (0.23%) SAP PM
8 3 (0.17%) SAP MM
9 2 (0.11%) Adaptiv
9 2 (0.11%) Cerner Millennium
9 2 (0.11%) Dynamics NAV
9 2 (0.11%) Misys Equation
9 2 (0.11%) Workday HCM
10 1 (0.057%) IBM Planning Analytics
10 1 (0.057%) Oracle EBS
10 1 (0.057%) SAP BPC
10 1 (0.057%) SAP CO
10 1 (0.057%) SAP CS
10 1 (0.057%) SAP FI/CO
10 1 (0.057%) SAP SCM
Cloud Services
1 381 (21.76%) Azure
2 312 (17.82%) Microsoft 365
3 131 (7.48%) SaaS
4 98 (5.60%) AWS
5 77 (4.40%) Entra ID
6 51 (2.91%) Power Platform
7 39 (2.23%) Azure Monitor
8 30 (1.71%) PaaS
9 29 (1.66%) OneDrive
10 27 (1.54%) Azure Storage
10 27 (1.54%) IaaS
11 20 (1.14%) Azure DevOps
12 18 (1.03%) GCP
13 17 (0.97%) Amazon CloudWatch
14 13 (0.74%) Dynamics 365
15 11 (0.63%) GitHub
15 11 (0.63%) PowerApps
16 10 (0.57%) Mimecast
16 10 (0.57%) Power Automate
16 10 (0.57%) WhatsApp
Communications & Networking
1 121 (6.91%) LAN
2 111 (6.34%) Network Security
3 106 (6.05%) WAN
4 75 (4.28%) DNS
4 75 (4.28%) Firewall
5 72 (4.11%) VPN
6 61 (3.48%) Intrusion Detection
7 54 (3.08%) DHCP
8 29 (1.66%) SSL
9 25 (1.43%) TCP/IP
10 22 (1.26%) WLAN
11 17 (0.97%) Wireless
12 16 (0.91%) Unified Communications
13 14 (0.80%) VoIP
14 13 (0.74%) Internet
14 13 (0.74%) Wi-Fi
15 12 (0.69%) SAN
16 11 (0.63%) Remote Desktop
17 10 (0.57%) SD-WAN
17 10 (0.57%) VLAN
Database & Business Intelligence
1 110 (6.28%) SQL Server
2 59 (3.37%) Elasticsearch
3 35 (2.00%) Data Warehouse
4 32 (1.83%) Power BI
5 28 (1.60%) Relational Database
6 27 (1.54%) MySQL
7 14 (0.80%) BusinessObjects
7 14 (0.80%) BusinessObjects Business Intelligence
8 8 (0.46%) Amazon RDS
9 7 (0.40%) Amazon Redshift
9 7 (0.40%) Azure SQL Database
9 7 (0.40%) DynamoDB
9 7 (0.40%) GIS
10 6 (0.34%) DTS
11 5 (0.29%) Oracle Database
12 4 (0.23%) Oracle Database 11g
12 4 (0.23%) Oracle Database 12c
12 4 (0.23%) SAP HANA
12 4 (0.23%) SQL Server Integration Services
12 4 (0.23%) Tableau
Development Applications
1 120 (6.85%) JIRA
2 26 (1.48%) SQL Server Management Studio (SSMS)
3 23 (1.31%) Git
4 20 (1.14%) MSI
5 17 (0.97%) AdminStudio
5 17 (0.97%) InstallShield
5 17 (0.97%) Oracle APEX
6 12 (0.69%) Axure RP
7 9 (0.51%) Sonatype Nexus
8 8 (0.46%) Visual Studio Code
9 7 (0.40%) Artifactory
9 7 (0.40%) GitLab
9 7 (0.40%) Jenkins
10 5 (0.29%) IBM UrbanCode
11 4 (0.23%) Oracle Forms
11 4 (0.23%) Visual Studio
12 3 (0.17%) Octopus Deploy
12 3 (0.17%) TeamCity
13 2 (0.11%) Postman
14 1 (0.057%) Fiddler
General
1 719 (41.06%) Social Skills
2 367 (20.96%) Finance
3 284 (16.22%) Analytical Skills
4 142 (8.11%) Retail
5 122 (6.97%) Inclusion and Diversity
6 97 (5.54%) Banking
7 95 (5.43%) Public Sector
8 92 (5.25%) Organisational Skills
9 91 (5.20%) Manufacturing
10 82 (4.68%) Presentation Skills
11 64 (3.66%) Games
12 62 (3.54%) Legal
13 56 (3.20%) Law
14 43 (2.46%) Local Government
15 36 (2.06%) Influencing Skills
16 25 (1.43%) Billing
17 24 (1.37%) Telecoms
18 20 (1.14%) Police
19 17 (0.97%) Marketing
20 16 (0.91%) Financial Institution
Job Titles
1 439 (25.07%) Analyst
2 245 (13.99%) Senior
3 216 (12.34%) Support Analyst
4 212 (12.11%) Service Manager
5 160 (9.14%) Applications Support
6 146 (8.34%) IT Manager
7 143 (8.17%) Lead
8 139 (7.94%) Applications Support Analyst
9 103 (5.88%) Service Analyst
10 96 (5.48%) Consultant
11 89 (5.08%) IT Analyst
12 85 (4.85%) Architect
13 82 (4.68%) IT Services Manager
14 79 (4.51%) IT Support
15 77 (4.40%) Senior Analyst
16 71 (4.05%) Business Manager
16 71 (4.05%) Delivery Manager
16 71 (4.05%) Senior Manager
17 67 (3.83%) Security Manager
17 67 (3.83%) Senior Applications Support
Libraries, Frameworks & Software Standards
1 76 (4.34%) HTML
2 65 (3.71%) XML
3 62 (3.54%) Web Services
4 61 (3.48%) CSS
4 61 (3.48%) Spring
5 60 (3.43%) Java EE
6 59 (3.37%) J2EE
7 47 (2.68%) SOAP
8 46 (2.63%) .NET
9 34 (1.94%) Ajax
10 33 (1.88%) JSON
11 29 (1.66%) REST
12 27 (1.54%) LDAP
13 17 (0.97%) .NET Framework
14 13 (0.74%) ARM Templates
15 9 (0.51%) EDI
16 8 (0.46%) .NET Core
17 7 (0.40%) ASP.NET
17 7 (0.40%) YAML
18 6 (0.34%) AngularJS
Miscellaneous
1 188 (10.74%) Management Information System
2 167 (9.54%) Self-Motivation
3 73 (4.17%) Data Centre
4 72 (4.11%) Onboarding
5 61 (3.48%) CMDB
5 61 (3.48%) Security Operations Centre
6 42 (2.40%) Product Ownership
7 40 (2.28%) Virtual Team
8 33 (1.88%) Mainframe
9 26 (1.48%) Driving Licence
10 23 (1.31%) PKI
11 20 (1.14%) Legacy Systems
12 19 (1.09%) Replication
13 18 (1.03%) CCTV
13 18 (1.03%) Public Cloud
14 17 (0.97%) NHS
14 17 (0.97%) Shadow IT
15 15 (0.86%) Cloud Native
15 15 (0.86%) Smartphone
16 12 (0.69%) IBM Mainframe
Operating Systems
1 510 (29.13%) Windows
2 161 (9.19%) Unix
3 139 (7.94%) Windows 10
4 122 (6.97%) Windows Server
5 90 (5.14%) Android
6 88 (5.03%) Apple iOS
7 81 (4.63%) Mac OS
8 66 (3.77%) Windows Server 2016
9 54 (3.08%) Windows Server 2019
10 51 (2.91%) Linux
11 44 (2.51%) Windows 7
12 38 (2.17%) Windows Server 2012
13 19 (1.09%) Red Hat Enterprise Linux
14 18 (1.03%) Solaris
14 18 (1.03%) Windows NT
15 16 (0.91%) HPUX
16 13 (0.74%) Windows Server 2008
17 12 (0.69%) Windows 8
18 4 (0.23%) AIX
18 4 (0.23%) Windows XP
Processes & Methodologies
1 1,132 (64.65%) ITIL
2 717 (40.95%) ITSM
3 414 (23.64%) Agile
4 412 (23.53%) Customer Service
5 388 (22.16%) Service Delivery
6 380 (21.70%) Project Management
7 350 (19.99%) Problem-Solving
8 276 (15.76%) Incident Management
9 232 (13.25%) Change Management
10 192 (10.97%) Problem Management
11 158 (9.02%) DevOps
12 153 (8.74%) Continuous Improvement
13 149 (8.51%) Stakeholder Management
14 143 (8.17%) Impact Assessments
14 143 (8.17%) Roadmaps
15 120 (6.85%) Actionable Insight
15 120 (6.85%) Cybersecurity
16 115 (6.57%) Release Management
17 102 (5.83%) Project Delivery
18 97 (5.54%) Service Catalogue
Programming Languages
1 136 (7.77%) PowerShell
2 127 (7.25%) SQL
3 93 (5.31%) Java
4 84 (4.80%) JavaScript
5 67 (3.83%) C#
6 63 (3.60%) Shell Script
7 51 (2.91%) Python
8 47 (2.68%) VB
9 25 (1.43%) VBScript
10 24 (1.37%) Perl
11 22 (1.26%) PL/SQL
12 20 (1.14%) Bicep
13 16 (0.91%) T-SQL
14 14 (0.80%) Bash
15 7 (0.40%) PHP
16 5 (0.29%) Groovy
17 3 (0.17%) C
17 3 (0.17%) TypeScript
18 1 (0.057%) C++
18 1 (0.057%) Ruby
Qualifications
1 325 (18.56%) Security Cleared
2 265 (15.13%) SC Cleared
3 263 (15.02%) Degree
4 118 (6.74%) Microsoft Certification
5 101 (5.77%) DV Cleared
6 99 (5.65%) ITIL Certification
7 65 (3.71%) CISM
7 65 (3.71%) CISSP
8 64 (3.66%) ITIL Foundation Certificate
9 60 (3.43%) SSCP
10 47 (2.68%) Azure Certification
11 24 (1.37%) Master's Degree
12 20 (1.14%) BPSS Clearance
13 19 (1.09%) Cisco Certification
14 14 (0.80%) AWS Certification
15 13 (0.74%) Computer Science Degree
15 13 (0.74%) PMI Certification
16 11 (0.63%) ACCA
16 11 (0.63%) CCNP
16 11 (0.63%) MCSE
Quality Assurance & Compliance
1 194 (11.08%) SLA
2 87 (4.97%) ISO/IEC 27001
3 70 (4.00%) GDPR
4 39 (2.23%) QA
5 21 (1.20%) COBIT
6 17 (0.97%) PMO
7 15 (0.86%) ISO/IEC 20000
8 11 (0.63%) Cyber Essentials
8 11 (0.63%) GAAP
8 11 (0.63%) IFRS
9 8 (0.46%) Sarbanes-Oxley
10 5 (0.29%) Accessibility
10 5 (0.29%) Data Quality
10 5 (0.29%) NIST
11 3 (0.17%) Def Stans
11 3 (0.17%) ISO 9001
12 2 (0.11%) HL7
13 1 (0.057%) HIPAA
13 1 (0.057%) ISO 22301
13 1 (0.057%) PCI DSS
System Software
1 249 (14.22%) Active Directory
2 77 (4.40%) VMware Infrastructure
3 42 (2.40%) Virtual Desktop
4 36 (2.06%) Virtual Machines
5 28 (1.60%) Hyper-V
6 18 (1.03%) Microsoft App-V
7 17 (0.97%) Firmware
8 12 (0.69%) Docker
9 7 (0.40%) VMware ESXi
10 5 (0.29%) Virtual Servers
11 4 (0.23%) vSphere
12 3 (0.17%) DFS Replication
13 2 (0.11%) KVM
13 2 (0.11%) Microsoft Virtual Server
13 2 (0.11%) XenApp
13 2 (0.11%) XenDesktop
14 1 (0.057%) BitLocker
14 1 (0.057%) IAG
14 1 (0.057%) NFS
14 1 (0.057%) VMware NSX
Systems Management
1 159 (9.08%) Microsoft Intune
2 136 (7.77%) SCCM
3 70 (4.00%) Single Sign-On
4 59 (3.37%) OpenSSO
5 58 (3.31%) WSUS
6 40 (2.28%) Kubernetes
7 34 (1.94%) SCOM
8 29 (1.66%) Active Directory Federation Services
9 25 (1.43%) HP UCMDB
10 18 (1.03%) Ansible
11 16 (0.91%) Terraform
12 14 (0.80%) Sysprep
13 10 (0.57%) Nessus
14 8 (0.46%) Jamf Pro
14 8 (0.46%) Microsoft Data Protection Manager
15 7 (0.40%) Argo
15 7 (0.40%) Packer
15 7 (0.40%) Progress Chef
15 7 (0.40%) vCenter Server
16 6 (0.34%) Nagios
Vendors
1 538 (30.73%) Microsoft
2 326 (18.62%) ServiceNow
3 157 (8.97%) Remedy
4 123 (7.02%) Oracle
5 105 (6.00%) HP
6 93 (5.31%) VMware
7 61 (3.48%) BMC
8 42 (2.40%) Cisco
9 41 (2.34%) IBM
10 39 (2.23%) Google
11 35 (2.00%) Dell
12 27 (1.54%) Bloomberg
12 27 (1.54%) FNZ
13 26 (1.48%) Apple
14 23 (1.31%) Citrix
14 23 (1.31%) SolarWinds
15 22 (1.26%) SAP
16 20 (1.14%) Snow
17 19 (1.09%) Autodesk
18 18 (1.03%) Salesforce