The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 29 June 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 154 141 118
Rank change year-on-year -13 -23  
Permanent jobs citing Service Management 2091 2369 2841
As % of all permanent IT jobs advertised in the UK 2.35% 2.42% 2.56%
As % of the Processes & Methodologies category 2.62% 2.72% 2.90%
Number of salaries quoted 1527 1755 2188
UK median annual salary £47,500 £47,500 £47,500
10th Percentile £26,250 £25,750 £25,500
90th Percentile £76,100 £77,500 £74,825
UK excluding London median annual salary £43,500 £43,000 £44,500
% change year-on-year +1.16% -3.37%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 79789 87214 97872
As % of all permanent IT job vacancies advertised in the UK 89.72% 88.92% 88.07%
Number of salaries quoted 263898 300520 316679
UK median annual salary £50,000 £50,000 £50,000
10th Percentile £31,250 £31,000 £29,900
90th Percentile £81,250 £77,500 £80,000
UK excluding London median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 3 months to 29 June 2017.

Salary histogram for Service Management in the UK

Service Management
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 29 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 1922 £47,500 - 208
UK excluding London -28 1174 £43,500 +1.16% 147
London +23 864 £52,500 -4.54% 71
North of England -21 325 £40,000 -5.88% 45
South East +3 285 £45,000 -5.26% 32
Midlands -62 184 £44,000 +15.78% 30
East of England -34 132 £50,000 +5.26% 13
South West -26 128 £45,000 +5.88% 16
Scotland +11 69 £47,000 +44.61% 9
Wales +22 52 £40,000 +33.33% 1
Northern Ireland +3 10 £37,500 -1.31% 1
Channel Islands - 1 - -

For the 6 months to 29 June 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 2560 (63.70%) ITIL
2 1055 (26.25%) Finance
3 1003 (24.96%) ITSM
4 914 (22.74%) Windows
5 895 (22.27%) Service Delivery
6 808 (20.10%) Microsoft
7 619 (15.40%) Project Management
8 575 (14.31%) SLA
9 531 (13.21%) Change Management
10 506 (12.59%) Active Directory
11 502 (12.49%) Agile Software Development
12 478 (11.89%) Degree
13 473 (11.77%) ITIL V3
14 461 (11.47%) Problem Management
15 452 (11.25%) Incident Management
16 448 (11.15%) Continuous Improvement
17 410 (10.20%) Stakeholder Management
18 408 (10.15%) Microsoft Office
19 402 (10.00%) SQL
20 393 (9.78%) VMware
21 375 (9.33%) Analytical Skills
22 365 (9.08%) Management Information System
23 350 (8.71%) ITIL Certification
24 341 (8.48%) Cisco
25 334 (8.31%) Linux
26 330 (8.21%) Windows Server
27 322 (8.01%) ServiceNow
28 319 (7.94%) PRINCE2
29 313 (7.79%) Data Centre
30 303 (7.54%) Citrix

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 240 (5.97%) MS Exchange
2 172 (4.28%) SharePoint
3 110 (2.74%) Exchange Server 2010
4 100 (2.49%) IIS
5 78 (1.94%) Skype for Business
6 64 (1.59%) Tomcat
7 50 (1.24%) JBoss
8 41 (1.02%) WebLogic
9 37 (0.92%) Confluence
10 35 (0.87%) Apache
11 29 (0.72%) CMS
11 29 (0.72%) IBM Notes
11 29 (0.72%) SharePoint 2013
12 23 (0.57%) WebSphere
13 22 (0.55%) Oracle SOA Suite
14 21 (0.52%) Exchange Server 2007
15 20 (0.50%) BizTalk Server
16 17 (0.42%) Blackberry Enterprise Server
17 15 (0.37%) Exchange Server 2013
18 10 (0.25%) Exchange Server 2003
Applications
1 408 (10.15%) Microsoft Office
2 132 (3.28%) Microsoft Excel
3 69 (1.72%) Microsoft PowerPoint
4 53 (1.32%) MS Visio
5 51 (1.27%) Microsoft Project
6 22 (0.55%) Spreadsheet
7 2 (0.050%) Adobe Creative Suite
7 2 (0.050%) Final Cut Pro
8 1 (0.025%) Acrobat
8 1 (0.025%) InfoPath
Business Applications
1 96 (2.39%) Remedy ITSM
2 50 (1.24%) Dynamics CRM
3 30 (0.75%) assyst
4 20 (0.50%) SAP CO
4 20 (0.50%) SAP FI
4 20 (0.50%) SAP FI/CO
5 18 (0.45%) Dynamics AX
6 15 (0.37%) Dynamics NAV
6 15 (0.37%) SAP MM
6 15 (0.37%) SAP SD
7 14 (0.35%) Maximo
8 13 (0.32%) SAP HR
9 12 (0.30%) Primavera
10 11 (0.27%) SAP PM
10 11 (0.27%) SAP QM
10 11 (0.27%) Workfront
11 8 (0.20%) MetaTrader
12 6 (0.15%) Salesforce.com CRM
12 6 (0.15%) SAP Oil and Gas
12 6 (0.15%) SAP SRM
Cloud Services
1 210 (5.23%) Office 365
2 183 (4.55%) Microsoft Azure
3 143 (3.56%) Amazon AWS
4 103 (2.56%) IaaS
5 99 (2.46%) SaaS
6 61 (1.52%) PaaS
7 37 (0.92%) Cloud Computing
8 21 (0.52%) Amazon EC2
9 12 (0.30%) Force.com
10 11 (0.27%) G Suite
10 11 (0.27%) Mimecast
11 8 (0.20%) Dynamics 365
12 7 (0.17%) Yammer
13 6 (0.15%) Salesforce Service Cloud
13 6 (0.15%) Slack
14 5 (0.12%) OneDrive
14 5 (0.12%) Salesforce Sales Cloud
15 3 (0.075%) Azure Active Directory
15 3 (0.075%) Google Cloud Platform
15 3 (0.075%) Virtual Private Cloud
Communications & Networking
1 207 (5.15%) Firewall
2 202 (5.03%) WAN
3 199 (4.95%) DNS
4 172 (4.28%) VPN
5 168 (4.18%) LAN
6 154 (3.83%) TCP/IP
7 138 (3.43%) Internet
8 123 (3.06%) SAN
9 116 (2.89%) DHCP
10 73 (1.82%) VoIP
11 67 (1.67%) Network Security
11 67 (1.67%) Skype
12 61 (1.52%) HTTP
13 58 (1.44%) Unified Communications
14 53 (1.32%) Wireless
15 49 (1.22%) Wi-Fi
16 42 (1.05%) LDAP
17 37 (0.92%) Cisco ASA
17 37 (0.92%) SMTP
18 36 (0.90%) SSL
Database & Business Intelligence
1 291 (7.24%) SQL Server
2 86 (2.14%) MySQL
3 48 (1.19%) BusinessObjects
4 47 (1.17%) SQL Server Reporting Services
5 46 (1.14%) Oracle Database
6 41 (1.02%) SQL Server Integration Services
7 40 (1.00%) DB2
8 38 (0.95%) Relational Database
9 37 (0.92%) SQL Server 2005
10 33 (0.82%) Data Warehouse
10 33 (0.82%) SQL Server 2008
11 28 (0.70%) SAP BW
12 27 (0.67%) Big Data
12 27 (0.67%) SQL Server 2012
13 21 (0.52%) NoSQL
14 20 (0.50%) GIS
14 20 (0.50%) PostgreSQL
15 18 (0.45%) SQL Server 2014
16 17 (0.42%) BusinessObjects Business Intelligence
17 16 (0.40%) SQL Server 2000
Development Applications
1 81 (2.02%) JIRA
2 52 (1.29%) Jenkins
3 47 (1.17%) Team Foundation Server
4 33 (0.82%) Git (software)
5 30 (0.75%) LoadRunner
6 25 (0.62%) HP UFT
7 23 (0.57%) Subversion
8 22 (0.55%) Maven
9 19 (0.47%) Selenium
10 14 (0.35%) JUnit
10 14 (0.35%) SoapUI
11 13 (0.32%) MSI
11 13 (0.32%) Octopus Deploy
12 11 (0.27%) Ant
12 11 (0.27%) Sonatype Nexus
13 10 (0.25%) ClearCase
13 10 (0.25%) JMeter
14 9 (0.22%) TeamCity
14 9 (0.22%) VSS/SourceSafe
15 7 (0.17%) Ranorex
General
1 1055 (26.25%) Finance
2 293 (7.29%) Banking
3 242 (6.02%) Telecoms
4 229 (5.70%) Retail
5 184 (4.58%) Legal
6 103 (2.56%) Law
7 81 (2.02%) Marketing
8 75 (1.87%) Billing
9 73 (1.82%) Investment Banking
9 73 (1.82%) Retail Banking
10 57 (1.42%) Manufacturing
11 54 (1.34%) Publishing
12 52 (1.29%) Back Office
13 39 (0.97%) Financial Institution
14 27 (0.67%) Local Government
15 21 (0.52%) Advertising
16 16 (0.40%) German Language
16 16 (0.40%) Spanish Language
17 13 (0.32%) Electronics
17 13 (0.32%) Pharmaceutical
Job Titles
1 745 (18.54%) Analyst
2 581 (14.46%) Service Manager
3 343 (8.53%) IT Manager
4 257 (6.39%) Service Analyst
5 252 (6.27%) Architect
6 243 (6.05%) Consultant
7 209 (5.20%) Support Analyst
8 203 (5.05%) IT Services Manager
9 200 (4.98%) Delivery Manager
10 186 (4.63%) Services Delivery Manager
11 179 (4.45%) Support Engineer
12 141 (3.51%) Applications Support
13 140 (3.48%) Service Desk Analyst
14 134 (3.33%) Administrator
15 129 (3.21%) Project Manager
16 122 (3.04%) ITIL Manager
17 115 (2.86%) Developer
18 111 (2.76%) Solutions Architect
19 109 (2.71%) IT Analyst
20 95 (2.36%) Desktop Support
Libraries, Frameworks & Software Standards
1 187 (4.65%) HTML
2 159 (3.96%) CSS
3 142 (3.53%) XML
4 141 (3.51%) Web Services
5 137 (3.41%) .NET
6 75 (1.87%) SOAP
7 53 (1.32%) J2EE
8 51 (1.27%) Middleware
9 46 (1.14%) REST
10 39 (0.97%) Ajax
11 32 (0.80%) HTML5
12 29 (0.72%) Spring
13 28 (0.70%) Hibernate
14 26 (0.65%) JSON
15 25 (0.62%) .NET Framework
16 22 (0.55%) ASP.NET
16 22 (0.55%) RESTful
17 18 (0.45%) jQuery
17 18 (0.45%) JSP
18 15 (0.37%) JMS
Miscellaneous
1 375 (9.33%) Analytical Skills
2 365 (9.08%) Management Information System
3 313 (7.79%) Data Centre
4 197 (4.90%) Computer Science
5 144 (3.58%) CMDB
6 94 (2.34%) User Experience
7 77 (1.92%) Blackberry
8 72 (1.79%) Virtual Team
9 62 (1.54%) Replication
10 41 (1.02%) NHS
11 37 (0.92%) Enterprise Software
12 35 (0.87%) iPad
13 32 (0.80%) Mainframe
13 32 (0.80%) Video Conferencing
14 31 (0.77%) Clustering
14 31 (0.77%) Smartphone
15 30 (0.75%) PMI
16 29 (0.72%) Hybrid Cloud
16 29 (0.72%) Public Cloud
17 27 (0.67%) Reinsurance
Operating Systems
1 914 (22.74%) Windows
2 334 (8.31%) Linux
3 330 (8.21%) Windows Server
4 296 (7.37%) Windows 7
5 203 (5.05%) Unix
6 169 (4.21%) Windows Server 2008
7 149 (3.71%) Windows Server 2012
8 121 (3.01%) Windows 10
9 112 (2.79%) Windows Server 2003
10 91 (2.26%) Android
11 86 (2.14%) Apple iOS
12 57 (1.42%) Windows XP
13 44 (1.09%) Mac OS X
13 44 (1.09%) Windows 8
14 42 (1.05%) Red Hat Enterprise Linux
15 23 (0.57%) CentOS
16 22 (0.55%) HPUX
17 19 (0.47%) Mac OS
17 19 (0.47%) Solaris
18 17 (0.42%) Windows 2000 Server
Processes & Methodologies
1 2560 (63.70%) ITIL
2 1003 (24.96%) ITSM
3 895 (22.27%) Service Delivery
4 619 (15.40%) Project Management
5 531 (13.21%) Change Management
6 502 (12.49%) Agile Software Development
7 473 (11.77%) ITIL V3
8 461 (11.47%) Problem Management
9 452 (11.25%) Incident Management
10 448 (11.15%) Continuous Improvement
11 410 (10.20%) Stakeholder Management
12 319 (7.94%) PRINCE2
13 288 (7.17%) Service Design
14 225 (5.60%) Information Security
15 215 (5.35%) Configuration Management
16 195 (4.85%) Asset Management
17 189 (4.70%) Line Management
18 188 (4.68%) Disaster Recovery
19 187 (4.65%) Risk Management
20 186 (4.63%) IT Strategy
Programming Languages
1 402 (10.00%) SQL
2 224 (5.57%) JavaScript
3 194 (4.83%) Java
4 169 (4.21%) PowerShell
5 122 (3.04%) C#
6 89 (2.21%) C
7 70 (1.74%) Python
8 60 (1.49%) Shell Script
9 39 (0.97%) PHP
10 37 (0.92%) Perl
10 37 (0.92%) PL/SQL
11 36 (0.90%) T-SQL
12 35 (0.87%) Bash Shell
13 33 (0.82%) VBScript
14 20 (0.50%) VB
15 12 (0.30%) Ruby
16 10 (0.25%) VBA
16 10 (0.25%) XPath
17 8 (0.20%) Apex Code
17 8 (0.20%) VB.NET
Qualifications
1 478 (11.89%) Degree
2 350 (8.71%) ITIL Certification
3 274 (6.82%) Security Cleared
4 224 (5.57%) Microsoft Certification
5 168 (4.18%) SC Cleared
6 160 (3.98%) MCSE
7 154 (3.83%) Cisco Certification
8 116 (2.89%) Computer Science Degree
9 109 (2.71%) CISSP
10 96 (2.39%) CCNA
11 93 (2.31%) ITIL Foundation Certificate
12 87 (2.16%) ISEB
13 85 (2.11%) MCP
14 84 (2.09%) DV Cleared
15 81 (2.02%) CCNP
16 72 (1.79%) MCSA
17 69 (1.72%) CISM
18 68 (1.69%) PMI Certification
19 61 (1.52%) PMP
20 48 (1.19%) PRINCE2 Certification
Quality Assurance & Compliance
1 575 (14.31%) SLA
2 185 (4.60%) ISO/IEC 27001
3 131 (3.26%) ISO/IEC 20000
4 108 (2.69%) QA
5 72 (1.79%) PCI DSS
6 71 (1.77%) ISO 9001
7 43 (1.07%) PMO
8 39 (0.97%) COBIT
9 36 (0.90%) Sarbanes-Oxley
10 31 (0.77%) Data Quality
11 30 (0.75%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 18 (0.45%) Cyber Essentials
13 12 (0.30%) PMBOK
14 9 (0.22%) Cyber Essentials PLUS
15 8 (0.20%) ISO 22301
15 8 (0.20%) RMADS
16 6 (0.15%) GDPR
16 6 (0.15%) Solvency II
17 5 (0.12%) ISO 9000
17 5 (0.12%) SSAE 16
System Software
1 506 (12.59%) Active Directory
2 281 (6.99%) VMware Infrastructure
3 100 (2.49%) Hyper-V
4 73 (1.82%) VMware ESXi
5 72 (1.79%) vSphere
6 63 (1.57%) XenApp
7 54 (1.34%) XenDesktop
8 30 (0.75%) Virtual Machines
9 22 (0.55%) Microsoft App-V
10 19 (0.47%) Terminal Services
11 17 (0.42%) Virtual Servers
12 16 (0.40%) Docker
13 15 (0.37%) Terminal Server
14 13 (0.32%) Virtual Desktop
15 12 (0.30%) Snort
16 9 (0.22%) NFS
16 9 (0.22%) VMware Workstation
17 6 (0.15%) Tivoli Workload Scheduler
17 6 (0.15%) vCloud
17 6 (0.15%) VMware Server
Systems Management
1 178 (4.43%) SCCM
2 52 (1.29%) Puppet
3 51 (1.27%) SCOM
4 38 (0.95%) Nagios
5 36 (0.90%) Tivoli
6 34 (0.85%) Tivoli Storage Manager
7 33 (0.82%) AirWatch
8 29 (0.72%) vCenter Server
9 27 (0.67%) Opscode Chef
10 23 (0.57%) WSUS
11 21 (0.52%) Ansible
11 21 (0.52%) SCVMM
12 19 (0.47%) Microsoft Clustering
12 19 (0.47%) NetBackup
12 19 (0.47%) ZABBIX
13 18 (0.45%) Norton AntiVirus
13 18 (0.45%) Perfmon
14 16 (0.40%) SCOrch
15 15 (0.37%) CA Spectrum
16 14 (0.35%) Opsview
Vendors
1 808 (20.10%) Microsoft
2 393 (9.78%) VMware
3 341 (8.48%) Cisco
4 322 (8.01%) ServiceNow
5 303 (7.54%) Citrix
6 189 (4.70%) Oracle
7 186 (4.63%) HP
8 175 (4.35%) Remedy
9 150 (3.73%) SAP
10 96 (2.39%) Juniper
11 89 (2.21%) Apple
12 87 (2.16%) BMC
13 79 (1.97%) IBM
14 65 (1.62%) NetApp
15 60 (1.49%) Red Hat
16 51 (1.27%) CheckPoint
16 51 (1.27%) EMC
17 50 (1.24%) Symantec
18 48 (1.19%) McAfee
19 43 (1.07%) Salesforce.com
Bristol, Avon
Genium Selection Limited
Salary: From £35,000 to £45,000 per annum plus car + benefits
Posted: 1 hour ago
Coventry, West Midlands (County)
The Coventry Building Society
Salary: £24,295 - 36,443 per year + Benefits
Posted: 6 hours ago
Wigan, Lancashire
Robert Walters
Salary: £17000 - £18000 per annum
Posted: 6 hours ago
Derby, Derbyshire
Harvey Nash plc
Posted: 7 hours ago
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £40000 - £46000 per annum
Posted: 1 hour ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £36,000 per annum
Posted: 6 hours ago
Newcastle Upon Tyne, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Salary: £38000.00 - £40000.00 per annum
Posted: 1 hour ago
London
Joseph Harry Ltd
Salary: £60000 - £75000 per annum + 20% bonus + 10% pension
Posted: 6 hours ago
North West London
Peopleworks
Salary: From £28,000 to £32,000 per annum Negotiable + Bonus + benefits
Posted: 4 hours ago
London
Ampersand Consulting
Salary: £60000 per annum + Fantastic Benefits
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + Benefits package
Posted: Yesterday
London
Harvey Nash plc
Salary: £35000 - £45000 per annum + bonus and benefits
Posted: 5 hours ago
Manchester, Lancashire
ReThink Recruitment
Salary: £50000 - £60000 per annum + bonus, pension, 28 days holiday
Posted: 3 days ago
City, London
Ashdown IT
Salary: £40000 - £45000 per annum
Posted: Yesterday
London
Arden Resourcing Limited
Posted: Yesterday
City, London
Ashdown IT
Salary: £50000 per annum + bonus and benefits
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Crimson Ltd
Salary: £1 - £25000 per annum
Posted: 2 days ago
Bedford, Bedfordshire
Imperative People
Salary: £36000.00 - £42000.00 per annum + car al. + bonus + bens
Posted: Yesterday
Coventry, West Midlands (County)
Spring Technology
Posted: Yesterday
Bedford, Bedfordshire
ReThink Recruitment
Salary: £36000.00 - £42000.00 per annum + Car Allow, Bonus, Bens
Posted: 2 days ago
Colchester, Essex
Venturi
Salary: £30000.00 - £40000.00 per annum + Bonus and benefits package
Posted: 1 hour ago
City, London
I3
Salary: £30000 - £400000 per annum + bonus + benefits
Posted: 2 days ago
London
Aim Hire Recruitment Ltd
Salary: From £40,000 to £50,000 per annum Excellent benefits and bonuses
Posted: 3 days ago
London
Staffworx Ltd
Salary: to £40K + full bens
Posted: Yesterday
Basingstoke, Hampshire
Lorien Resourcing
Salary: Competitive Salary Package
Posted: 23 hours ago
Coventry, West Midlands (County)
Rebel Recruitment
Salary: From £30,000 to £50,000 per annum
Posted: 2 days ago
Abingdon, Oxfordshire
United Kingdom Atomic Energy Authority
Salary: From £38,754 to £43,834 per annum
Posted: 2 days ago
Luton, Bedfordshire
Tria Recruitment
Posted: Yesterday
East London
Careerwise UK Limited
Salary: £65000 - £70000 per annum + benefits
Posted: 2 days ago
City, London
Burns Sheehan
Salary: £55000.00 - £60000.00 per annum
Posted: 3 days ago