Period
to 26 September 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 26 September 2020 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
26 Sep 2020
Same period 2019 Same period 2018
Rank 148 127 138
Rank change year-on-year -21 +11 +18
Permanent jobs citing Service Management 1,061 3,735 4,210
As % of all permanent jobs advertised in the UK 2.20% 2.66% 2.51%
As % of the Processes & Methodologies category 2.38% 2.89% 2.74%
Number of salaries quoted 917 2,988 2,953
Median annual salary £54,000 £50,000 £46,500
Median salary % change year-on-year +8.00% +7.53% -2.11%
10th Percentile £32,500 £26,250 £24,020
90th Percentile £85,000 £81,250 £76,250
UK excluding London median annual salary £49,000 £47,500 £45,000
% change year-on-year +3.16% +5.56% +4.29%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 44,591 129,456 153,827
As % of all permanent IT jobs advertised in the UK 92.56% 92.20% 91.88%
Number of salaries quoted 36,331 101,607 122,469
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £33,057 £30,000 £29,000
90th Percentile £91,250 £86,250 £82,500
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +5.88%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 26 September 2020.

Salary histogram for Service Management in the UK

Service Management
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 26 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 983 £55,000 +10.00% 198
UK excluding London -19 696 £49,000 +3.16% 176
London -17 339 £67,500 +12.50% 36
South East -2 199 £58,500 +17.00% 41
North of England -23 161 £48,750 +2.63% 48
Midlands 0 154 £47,750 +6.11% 32
West Midlands -5 97 £48,000 +4.35% 19
Yorkshire +45 91 £47,500 - 22
Work from Home -66 84 £67,500 +12.50% 20
South West +10 75 £47,500 +5.56% 31
North West -38 60 £53,489 +6.98% 21
East Midlands +16 57 £42,500 +10.39% 13
East of England +8 54 £30,000 -33.33% 10
Wales +45 43 £42,500 +16.44% 5
Scotland +15 20 £48,500 -4.38% 9
North East -16 10 £55,000 +37.50% 5
Northern Ireland +1 4 £45,000 -8.51% 1

For the 6 months to 26 September 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 601 (56.64%) ITIL
2 465 (43.83%) ITSM
3 249 (23.47%) Microsoft
4 237 (22.34%) Windows
5 234 (22.05%) Service Delivery
6 221 (20.83%) ServiceNow
7 207 (19.51%) Finance
8 192 (18.10%) Agile Software Development
9 178 (16.78%) DevOps
10 162 (15.27%) SLA
11 152 (14.33%) Azure
12 148 (13.95%) Problem Management
13 146 (13.76%) VMware
14 141 (13.29%) Incident Management
15 139 (13.10%) Problem-Solving
16 137 (12.91%) Active Directory
17 135 (12.72%) SQL
18 133 (12.54%) Project Management
18 133 (12.54%) Security Cleared
18 133 (12.54%) Windows Server
19 128 (12.06%) ITIL Certification
20 123 (11.59%) Continuous Improvement
21 122 (11.50%) VMware Infrastructure
22 119 (11.22%) Change Management
23 116 (10.93%) Degree
23 116 (10.93%) Office 365
24 115 (10.84%) Mentoring
25 114 (10.74%) SC Cleared
26 111 (10.46%) Public Sector
27 108 (10.18%) Project Delivery

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (5.94%) Apache
1 63 (5.94%) Apache Spark
1 63 (5.94%) Elasticsearch
2 54 (5.09%) SharePoint
3 30 (2.83%) CMS
4 25 (2.36%) IIS
5 22 (2.07%) Tomcat
6 17 (1.60%) MS Exchange
6 17 (1.60%) SAS
6 17 (1.60%) Skype for Business
7 16 (1.51%) WebSphere
8 6 (0.57%) Confluence
9 5 (0.47%) Exchange Server 2013
10 4 (0.38%) Drupal
10 4 (0.38%) Exchange Server 2010
11 3 (0.28%) BizTalk Server
12 2 (0.19%) Mule
12 2 (0.19%) nginx
12 2 (0.19%) SharePoint 2010
12 2 (0.19%) SharePoint 2013
Applications
1 47 (4.43%) Microsoft Office
2 20 (1.89%) Microsoft Excel
3 10 (0.94%) Microsoft PowerPoint
4 3 (0.28%) MS Visio
5 2 (0.19%) Adobe Premiere
5 2 (0.19%) Microsoft Project
6 1 (0.094%) InfoPath
6 1 (0.094%) Spreadsheet
Business Applications
1 53 (5.00%) Remedy ITSM
2 15 (1.41%) SAP GTS
3 9 (0.85%) SAP ERP
4 5 (0.47%) SAP LE
4 5 (0.47%) SAP SD
5 4 (0.38%) Dynamics CRM
6 3 (0.28%) Oracle Applications
6 3 (0.28%) Salesforce.com CRM
6 3 (0.28%) Workfront
7 2 (0.19%) ION MarketView
7 2 (0.19%) Workday HCM
8 1 (0.094%) Dynamics AX
8 1 (0.094%) Infor CloudSuite Industrial (formerly SyteLine)
8 1 (0.094%) Infor SunSystems
8 1 (0.094%) Maximo
8 1 (0.094%) SAP CO
8 1 (0.094%) SAP CS
8 1 (0.094%) SAP FI/CO
8 1 (0.094%) SAP IS-U
8 1 (0.094%) SAP PM
Cloud Services
1 152 (14.33%) Azure
2 116 (10.93%) Office 365
3 88 (8.29%) AWS
4 70 (6.60%) GCP
5 63 (5.94%) SaaS
6 54 (5.09%) GitHub
7 51 (4.81%) Stackdriver
8 37 (3.49%) PaaS
9 32 (3.02%) IaaS
10 26 (2.45%) Azure Active Directory
11 18 (1.70%) Power Platform
12 16 (1.51%) Cloud Computing
12 16 (1.51%) Mimecast
13 15 (1.41%) OneDrive
14 11 (1.04%) AWS CloudFormation
15 9 (0.85%) Amazon S3
16 7 (0.66%) OpenShift
17 6 (0.57%) Amazon CloudWatch
18 5 (0.47%) Amazon EC2
18 5 (0.47%) Datadog
Communications & Networking
1 71 (6.69%) Firewall
2 43 (4.05%) VPN
3 39 (3.68%) Internet
3 39 (3.68%) WAN
4 36 (3.39%) LAN
4 36 (3.39%) Network Security
5 33 (3.11%) DNS
6 31 (2.92%) Skype
7 27 (2.54%) TCP/IP
7 27 (2.54%) Unified Communications
8 23 (2.17%) DHCP
9 20 (1.89%) VoIP
10 19 (1.79%) SAN
10 19 (1.79%) SSL
11 12 (1.13%) VLAN
11 12 (1.13%) Wi-Fi
12 11 (1.04%) Remote Desktop
13 10 (0.94%) NetScaler
14 7 (0.66%) MPLS
14 7 (0.66%) Q.931
Database & Business Intelligence
1 69 (6.50%) SQL Server
2 60 (5.66%) PostgreSQL
3 43 (4.05%) Big Data
4 38 (3.58%) MySQL
5 19 (1.79%) DB2
6 18 (1.70%) BusinessObjects
7 16 (1.51%) Power BI
8 13 (1.23%) Data Warehouse
9 12 (1.13%) Hadoop
9 12 (1.13%) SQL Server Integration Services
10 9 (0.85%) SQL Server Reporting Services
11 5 (0.47%) Oracle Database
11 5 (0.47%) Relational Database
11 5 (0.47%) SQL Server Analysis Services
12 4 (0.38%) Amazon Redshift
12 4 (0.38%) Informix
12 4 (0.38%) NoSQL
12 4 (0.38%) SAP BW
12 4 (0.38%) SQL Server 2012
12 4 (0.38%) SQL Server 2016
Development Applications
1 52 (4.90%) Gradle
2 21 (1.98%) Jenkins
2 21 (1.98%) JIRA
3 17 (1.60%) Git (software)
4 10 (0.94%) GitLab
5 7 (0.66%) Bitbucket
6 5 (0.47%) Maven
7 4 (0.38%) GoCD
7 4 (0.38%) Octopus Deploy
7 4 (0.38%) PowerBuilder
7 4 (0.38%) SQL Server Management Studio (SSMS)
7 4 (0.38%) Subversion
7 4 (0.38%) Team Foundation Server
7 4 (0.38%) TeamCity
7 4 (0.38%) Visual Studio
8 2 (0.19%) MSI
8 2 (0.19%) Selenium
9 1 (0.094%) Ant
9 1 (0.094%) ERwin
9 1 (0.094%) JMeter
General
1 207 (19.51%) Finance
2 111 (10.46%) Public Sector
3 35 (3.30%) Banking
4 30 (2.83%) Telecoms
5 28 (2.64%) Legal
6 18 (1.70%) Manufacturing
7 17 (1.60%) Retail
8 16 (1.51%) Back Office
9 13 (1.23%) Advertising
9 13 (1.23%) Aerospace
10 11 (1.04%) Local Government
11 9 (0.85%) Marketing
12 8 (0.75%) Police
13 7 (0.66%) Financial Institution
13 7 (0.66%) Pharmaceutical
14 6 (0.57%) Billing
14 6 (0.57%) Law
15 5 (0.47%) Front Office
16 4 (0.38%) German Language
16 4 (0.38%) Mandarin Language
Job Titles
1 142 (13.38%) Analyst
2 127 (11.97%) Developer
3 113 (10.65%) Service Manager
4 90 (8.48%) IT Manager
5 78 (7.35%) Architect
6 74 (6.97%) Infrastructure Engineer
7 65 (6.13%) Delivery Manager
8 57 (5.37%) ServiceNow Developer
9 47 (4.43%) Service Delivery Manager
10 46 (4.34%) Support Analyst
11 42 (3.96%) Administrator
12 41 (3.86%) Senior Developer
13 38 (3.58%) Consultant
14 35 (3.30%) IT Services Manager
15 34 (3.20%) Operations Manager
16 31 (2.92%) Service Analyst
17 30 (2.83%) Digital Transformation
18 28 (2.64%) IT Analyst
19 27 (2.54%) Digital Developer
20 26 (2.45%) Solutions Architect
Libraries, Frameworks & Software Standards
1 73 (6.88%) XML
2 70 (6.60%) HTML
3 67 (6.31%) CSS
4 58 (5.47%) Ajax
5 53 (5.00%) RabbitMQ
5 53 (5.00%) Spring
6 52 (4.90%) Spring Integration
7 46 (4.34%) .NET
8 40 (3.77%) AngularJS
9 35 (3.30%) Web Services
10 28 (2.64%) Spring Boot
11 26 (2.45%) SOAP
12 25 (2.36%) LDAP
13 17 (1.60%) Middleware
14 14 (1.32%) EDI
14 14 (1.32%) jQuery
15 8 (0.75%) Elastic Stack
16 7 (0.66%) .NET Framework
16 7 (0.66%) SAML
16 7 (0.66%) Sensu
Miscellaneous
1 102 (9.61%) Management Information System
2 95 (8.95%) Analytical Skills
3 50 (4.71%) Self-Motivation
4 39 (3.68%) Data Centre
5 37 (3.49%) Public Cloud
6 32 (3.02%) User Experience
7 30 (2.83%) CMDB
7 30 (2.83%) Virtual Team
8 17 (1.60%) Mainframe
9 14 (1.32%) FMCG
10 13 (1.23%) Enterprise Software
11 12 (1.13%) Hybrid Cloud
12 10 (0.94%) Internet of Things
12 10 (0.94%) Replication
13 9 (0.85%) Driving Licence
14 8 (0.75%) Enterprise Storage
15 7 (0.66%) Greenfield Project
15 7 (0.66%) Handset
15 7 (0.66%) Private Cloud
15 7 (0.66%) Reinsurance
Operating Systems
1 237 (22.34%) Windows
2 133 (12.54%) Windows Server
3 94 (8.86%) Linux
4 49 (4.62%) Windows 10
5 27 (2.54%) Windows Server 2012
6 26 (2.45%) Windows Server 2016
7 15 (1.41%) Windows 7
7 15 (1.41%) Windows Server 2019
8 11 (1.04%) Unix
9 10 (0.94%) Android
9 10 (0.94%) Windows Server 2008
10 8 (0.75%) Apple iOS
10 8 (0.75%) CentOS
11 7 (0.66%) Mac OS
11 7 (0.66%) Red Hat Enterprise Linux
12 6 (0.57%) Mac OS X
13 3 (0.28%) Ubuntu
13 3 (0.28%) Windows Vista
14 2 (0.19%) Solaris
15 1 (0.094%) Windows Server 2003
Processes & Methodologies
1 601 (56.64%) ITIL
2 465 (43.83%) ITSM
3 234 (22.05%) Service Delivery
4 192 (18.10%) Agile Software Development
5 178 (16.78%) DevOps
6 148 (13.95%) Problem Management
7 141 (13.29%) Incident Management
8 139 (13.10%) Problem-Solving
9 133 (12.54%) Project Management
10 123 (11.59%) Continuous Improvement
11 119 (11.22%) Change Management
12 115 (10.84%) Mentoring
13 108 (10.18%) Project Delivery
14 102 (9.61%) Infrastructure Engineering
15 96 (9.05%) Stakeholder Management
16 78 (7.35%) Service Design
17 73 (6.88%) Disaster Recovery
18 63 (5.94%) PRINCE2
19 62 (5.84%) Cybersecurity
20 53 (5.00%) Asset Management
Programming Languages
1 135 (12.72%) SQL
2 80 (7.54%) Java
3 65 (6.13%) PowerShell
4 64 (6.03%) Python
5 61 (5.75%) JavaScript
6 18 (1.70%) Scala
7 17 (1.60%) T-SQL
8 13 (1.23%) Bash Shell
9 12 (1.13%) C
10 10 (0.94%) C#
11 9 (0.85%) PHP
12 8 (0.75%) VBScript
13 5 (0.47%) Go
14 4 (0.38%) ABAP
15 3 (0.28%) Perl
15 3 (0.28%) RPG
15 3 (0.28%) Shell Script
15 3 (0.28%) VBA
16 2 (0.19%) C++
16 2 (0.19%) PL/SQL
Qualifications
1 133 (12.54%) Security Cleared
2 128 (12.06%) ITIL Certification
3 116 (10.93%) Degree
4 114 (10.74%) SC Cleared
5 37 (3.49%) Microsoft Certification
6 23 (2.17%) Cisco Certification
7 22 (2.07%) PMI Certification
8 21 (1.98%) CCNA
8 21 (1.98%) MCSA
9 19 (1.79%) MCSE
10 18 (1.70%) Computer Science Degree
11 17 (1.60%) PMP
12 16 (1.51%) DV Cleared
13 15 (1.41%) CISSP
14 12 (1.13%) ITIL Foundation Certificate
15 11 (1.04%) VMware Certified Professional (VCP)
16 10 (0.94%) CISM
16 10 (0.94%) PRINCE2 Certification
16 10 (0.94%) PRINCE2 Practitioner
17 9 (0.85%) MCP
Quality Assurance & Compliance
1 162 (15.27%) SLA
2 35 (3.30%) QA
3 34 (3.20%) Sarbanes-Oxley
4 33 (3.11%) ISO/IEC 27001
5 21 (1.98%) COBIT
6 18 (1.70%) GDPR
7 14 (1.32%) ISO/IEC 20000
8 7 (0.66%) PCI DSS
9 5 (0.47%) Cyber Essentials
9 5 (0.47%) ISO 9001
9 5 (0.47%) PMBOK
10 3 (0.28%) Data Quality
10 3 (0.28%) ISO 9000
11 2 (0.19%) ISO 22301
11 2 (0.19%) NIST
12 1 (0.094%) IFRS
12 1 (0.094%) ITGC
12 1 (0.094%) PA-DSS
System Software
1 137 (12.91%) Active Directory
2 122 (11.50%) VMware Infrastructure
3 79 (7.45%) Hyper-V
4 21 (1.98%) VMware ESXi
5 19 (1.79%) Virtual Desktop
5 19 (1.79%) vSphere
5 19 (1.79%) XenApp
6 18 (1.70%) Docker
7 12 (1.13%) Virtual Servers
8 11 (1.04%) VMware Workstation
9 9 (0.85%) Microsoft Virtual Server
10 8 (0.75%) XenDesktop
11 7 (0.66%) Virtual Machines
11 7 (0.66%) VMware NSX
12 5 (0.47%) VMware Server
13 2 (0.19%) Microsoft App-V
14 1 (0.094%) BitLocker
14 1 (0.094%) iptables
14 1 (0.094%) Oracle RAC
Systems Management
1 64 (6.03%) Terraform
2 52 (4.90%) Grafana
2 52 (4.90%) Kubernetes
3 39 (3.68%) SCCM
4 23 (2.17%) Ansible
5 21 (1.98%) Puppet
6 18 (1.70%) Microsoft Intune
7 17 (1.60%) HP UCMDB
8 9 (0.85%) Opscode Chef
8 9 (0.85%) SCOM
9 8 (0.75%) Nagios
10 7 (0.66%) Microsoft Clustering
10 7 (0.66%) WSUS
11 6 (0.57%) NetBackup
11 6 (0.57%) vCenter Server
12 4 (0.38%) HP Data Protector
12 4 (0.38%) Tivoli
13 3 (0.28%) Cisco CUCM
13 3 (0.28%) Netcool
13 3 (0.28%) Tivoli Monitoring
Vendors
1 249 (23.47%) Microsoft
2 221 (20.83%) ServiceNow
3 146 (13.76%) VMware
4 76 (7.16%) Splunk
5 68 (6.41%) SAP
6 64 (6.03%) Google
7 62 (5.84%) HP
7 62 (5.84%) Remedy
8 52 (4.90%) Oracle
9 46 (4.34%) Cisco
10 42 (3.96%) Citrix
11 26 (2.45%) BMC
11 26 (2.45%) SolarWinds
12 25 (2.36%) IBM
13 18 (1.70%) CA
13 18 (1.70%) PeopleSoft
14 16 (1.51%) Veeam
15 15 (1.41%) Apple
15 15 (1.41%) Hyperion
15 15 (1.41%) Siebel