The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 154 140 120
Rank change year-on-year -14 -20  
Permanent jobs citing Service Management 2081 2354 2840
As % of all permanent IT jobs advertised in the UK 2.33% 2.43% 2.56%
As % of the Processes & Methodologies category 2.59% 2.73% 2.91%
Number of salaries quoted 1503 1718 2145
Median salary £47,500 £47,500 £47,500
90% offered a salary of more than £27,500 £26,500 £26,250
10% offered a salary of more than £75,000 £75,000 £70,000
UK excluding London median salary £44,000 £42,500 £45,000
% change year-on-year +3.52% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 80257 86320 97586
As % of all permanent IT job vacancies advertised in the UK 89.74% 88.92% 88.04%
Number of salaries quoted 64749 72153 79773
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £79,000 £75,000 £77,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Service Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

The salary distribution of IT jobs citing Service Management over the 3 months to 26 June 2017.

Salary histogram for Service Management in the UK

Service Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 1912 £47,500 - 219
London +11 857 £50,000 -9.09% 73
South East +11 286 £44,750 -8.20% 32
North West -29 169 £45,000 - 26
City of London +34 143 £47,500 -13.63% 18
West Midlands -34 141 £47,500 +17.28% 20
East of England -22 137 £48,000 -1.53% 22
South West -26 132 £45,000 +5.88% 12
Yorkshire -33 127 £36,000 -14.28% 21
West Yorkshire -29 81 £42,000 -1.17% 17
Manchester -42 75 £47,500 +5.55% 14
Cheshire +12 74 £45,000 +42.85% 8
Berkshire -15 74 £62,500 +19.04% 8
Scotland +16 72 £47,000 +44.61% 13
Birmingham -34 71 £45,000 -10.00% 3
Surrey +11 58 £32,500 -30.48% 4
Wales +28 53 £40,000 +33.33% 1
Buckinghamshire +20 51 £46,400 -4.82% 4
Hampshire -2 51 £40,000 -5.88% 6
Leeds -39 48 £39,750 -5.35% 7
Milton Keynes +20 46 £42,500 -15.00% 2
Bristol -28 45 £52,000 +15.55% 6
Hertfordshire -42 42 £47,500 +26.66% 5
Edinburgh +11 39 £51,500 +21.17% 7
South Wales +33 37 £40,000 +33.33% 1
East Midlands -35 37 £38,750 +7.63% 10
Cardiff +27 36 £40,000 +33.33% 1
Knutsford -10 36 £60,000 +135.29% 2
Bedfordshire +21 28 £50,000 -4.76% 4
Reading +16 27 £60,000 +26.31% 1

For the 6 months to 26 June 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Management.

1 2556 (63.82%) ITIL
2 1041 (25.99%) Finance
3 998 (24.92%) ITSM
4 907 (22.65%) Windows
5 894 (22.32%) Service Delivery
6 802 (20.02%) Microsoft
7 613 (15.31%) Project Management
8 569 (14.21%) SLA
9 520 (12.98%) Change Management
10 504 (12.58%) Active Directory
11 499 (12.46%) Agile Software Development
12 473 (11.81%) Degree
12 473 (11.81%) ITIL V3
13 465 (11.61%) Problem Management
14 457 (11.41%) Incident Management
15 447 (11.16%) Continuous Improvement
16 407 (10.16%) Microsoft Office
17 404 (10.09%) Stakeholder Management
18 401 (10.01%) SQL
19 392 (9.79%) VMware
20 374 (9.34%) Analytical Skills
21 361 (9.01%) Management Information System
22 351 (8.76%) ITIL Certification
23 338 (8.44%) Cisco
24 336 (8.39%) Linux
25 327 (8.16%) Windows Server
26 321 (8.01%) ServiceNow
27 317 (7.92%) Data Centre
27 317 (7.92%) PRINCE2
28 301 (7.52%) Citrix

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 241 (6.02%) MS Exchange
2 174 (4.34%) SharePoint
3 111 (2.77%) Exchange Server 2010
4 100 (2.50%) IIS
5 78 (1.95%) Skype for Business
6 62 (1.55%) Tomcat
7 50 (1.25%) JBoss
8 41 (1.02%) WebLogic
9 36 (0.90%) Confluence
10 33 (0.82%) Apache
11 31 (0.77%) CMS
12 29 (0.72%) IBM Notes
12 29 (0.72%) SharePoint 2013
13 24 (0.60%) WebSphere
14 22 (0.55%) Exchange Server 2007
15 21 (0.52%) BizTalk Server
15 21 (0.52%) Oracle SOA Suite
16 17 (0.42%) Blackberry Enterprise Server
17 14 (0.35%) Exchange Server 2013
18 11 (0.27%) Exchange Server 2003
Applications
1 407 (10.16%) Microsoft Office
2 129 (3.22%) Microsoft Excel
3 69 (1.72%) Microsoft PowerPoint
4 53 (1.32%) Microsoft Project
4 53 (1.32%) MS Visio
5 22 (0.55%) Spreadsheet
6 2 (0.050%) Adobe Creative Suite
6 2 (0.050%) Final Cut Pro
7 1 (0.025%) Acrobat
7 1 (0.025%) InfoPath
Business Applications
1 96 (2.40%) Remedy ITSM
2 52 (1.30%) Dynamics CRM
3 31 (0.77%) assyst
4 20 (0.50%) SAP CO
4 20 (0.50%) SAP FI
4 20 (0.50%) SAP FI/CO
5 18 (0.45%) Dynamics AX
6 16 (0.40%) Dynamics NAV
7 15 (0.37%) SAP MM
7 15 (0.37%) SAP SD
8 14 (0.35%) Maximo
9 13 (0.32%) SAP HR
10 12 (0.30%) Primavera
11 11 (0.27%) SAP PM
11 11 (0.27%) SAP QM
11 11 (0.27%) Workfront
12 8 (0.20%) MetaTrader
13 6 (0.15%) Salesforce.com CRM
13 6 (0.15%) SAP SRM
14 5 (0.12%) SAP Oil and Gas
Cloud Services
1 203 (5.07%) Office 365
2 178 (4.44%) Microsoft Azure
3 141 (3.52%) Amazon AWS
4 97 (2.42%) IaaS
5 93 (2.32%) SaaS
6 58 (1.45%) PaaS
7 37 (0.92%) Cloud Computing
8 22 (0.55%) Amazon EC2
9 12 (0.30%) Force.com
10 11 (0.27%) G Suite
10 11 (0.27%) Mimecast
11 8 (0.20%) Dynamics 365
12 7 (0.17%) Slack
12 7 (0.17%) Yammer
13 6 (0.15%) Salesforce Service Cloud
14 5 (0.12%) OneDrive
14 5 (0.12%) Salesforce Sales Cloud
15 3 (0.075%) Azure Active Directory
15 3 (0.075%) OpenShift
15 3 (0.075%) Virtual Private Cloud
Communications & Networking
1 202 (5.04%) Firewall
2 200 (4.99%) WAN
3 193 (4.82%) DNS
4 168 (4.19%) LAN
4 168 (4.19%) VPN
5 156 (3.90%) TCP/IP
6 134 (3.35%) Internet
7 121 (3.02%) SAN
8 113 (2.82%) DHCP
9 70 (1.75%) VoIP
10 66 (1.65%) Network Security
11 65 (1.62%) Skype
12 60 (1.50%) HTTP
13 59 (1.47%) Unified Communications
14 51 (1.27%) Wireless
15 49 (1.22%) Wi-Fi
16 43 (1.07%) LDAP
17 38 (0.95%) SMTP
18 35 (0.87%) Cisco ASA
18 35 (0.87%) SSL
Database & Business Intelligence
1 294 (7.34%) SQL Server
2 86 (2.15%) MySQL
3 47 (1.17%) BusinessObjects
3 47 (1.17%) SQL Server Reporting Services
4 44 (1.10%) SQL Server Integration Services
5 43 (1.07%) Oracle Database
6 41 (1.02%) DB2
7 40 (1.00%) Relational Database
8 38 (0.95%) SQL Server 2005
9 34 (0.85%) SQL Server 2008
10 32 (0.80%) Data Warehouse
11 28 (0.70%) SAP BW
12 27 (0.67%) SQL Server 2012
13 26 (0.65%) Big Data
14 21 (0.52%) NoSQL
14 21 (0.52%) PostgreSQL
15 20 (0.50%) GIS
16 18 (0.45%) SQL Server 2014
17 17 (0.42%) BusinessObjects Business Intelligence
18 16 (0.40%) SQL Server 2000
Development Applications
1 79 (1.97%) JIRA
2 50 (1.25%) Jenkins
3 46 (1.15%) Team Foundation Server
4 34 (0.85%) Git (software)
5 32 (0.80%) LoadRunner
6 26 (0.65%) HP UFT
7 24 (0.60%) Subversion
8 21 (0.52%) Maven
9 18 (0.45%) Selenium
10 14 (0.35%) MSI
11 13 (0.32%) JUnit
11 13 (0.32%) SoapUI
12 12 (0.30%) Octopus Deploy
13 11 (0.27%) Ant
13 11 (0.27%) ClearCase
13 11 (0.27%) JMeter
13 11 (0.27%) Sonatype Nexus
14 10 (0.25%) TeamCity
15 8 (0.20%) Ranorex
15 8 (0.20%) VSS/SourceSafe
General
1 1041 (25.99%) Finance
2 289 (7.22%) Banking
3 245 (6.12%) Telecoms
4 229 (5.72%) Retail
5 189 (4.72%) Legal
6 104 (2.60%) Law
7 79 (1.97%) Marketing
8 74 (1.85%) Billing
9 72 (1.80%) Investment Banking
10 71 (1.77%) Retail Banking
11 56 (1.40%) Manufacturing
12 54 (1.35%) Publishing
13 51 (1.27%) Back Office
14 37 (0.92%) Financial Institution
15 27 (0.67%) Local Government
16 21 (0.52%) Advertising
17 16 (0.40%) German Language
18 15 (0.37%) Spanish Language
19 13 (0.32%) Pharmaceutical
20 12 (0.30%) Front Office
Job Titles
1 746 (18.63%) Analyst
2 571 (14.26%) Service Manager
3 337 (8.41%) IT Manager
4 258 (6.44%) Service Analyst
5 250 (6.24%) Architect
6 239 (5.97%) Consultant
7 208 (5.19%) Support Analyst
8 198 (4.94%) IT Services Manager
9 195 (4.87%) Delivery Manager
10 180 (4.49%) Services Delivery Manager
11 172 (4.29%) Support Engineer
12 141 (3.52%) Applications Support
12 141 (3.52%) Service Desk Analyst
13 135 (3.37%) Administrator
14 125 (3.12%) Project Manager
15 123 (3.07%) ITIL Manager
16 121 (3.02%) Developer
17 112 (2.80%) Solutions Architect
18 108 (2.70%) IT Analyst
19 94 (2.35%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 188 (4.69%) HTML
2 162 (4.04%) CSS
3 147 (3.67%) XML
4 143 (3.57%) Web Services
5 138 (3.45%) .NET
6 74 (1.85%) SOAP
7 53 (1.32%) J2EE
7 53 (1.32%) Middleware
8 46 (1.15%) REST
9 42 (1.05%) Ajax
10 32 (0.80%) HTML5
11 29 (0.72%) Hibernate
12 28 (0.70%) Spring
13 27 (0.67%) JSON
14 25 (0.62%) .NET Framework
15 23 (0.57%) ASP.NET
16 21 (0.52%) RESTful
17 19 (0.47%) JSP
18 18 (0.45%) jQuery
19 16 (0.40%) XHTML
Miscellaneous
1 374 (9.34%) Analytical Skills
2 361 (9.01%) Management Information System
3 317 (7.92%) Data Centre
4 194 (4.84%) Computer Science
5 143 (3.57%) CMDB
6 92 (2.30%) User Experience
7 74 (1.85%) Blackberry
8 72 (1.80%) Virtual Team
9 63 (1.57%) Replication
10 41 (1.02%) NHS
11 38 (0.95%) Enterprise Software
12 34 (0.85%) iPad
13 33 (0.82%) Mainframe
14 31 (0.77%) Smartphone
14 31 (0.77%) Video Conferencing
15 30 (0.75%) Clustering
15 30 (0.75%) PMI
16 27 (0.67%) Hybrid Cloud
16 27 (0.67%) Public Cloud
17 26 (0.65%) Client/Server
Operating Systems
1 907 (22.65%) Windows
2 336 (8.39%) Linux
3 327 (8.16%) Windows Server
4 290 (7.24%) Windows 7
5 206 (5.14%) Unix
6 167 (4.17%) Windows Server 2008
7 147 (3.67%) Windows Server 2012
8 115 (2.87%) Windows 10
9 113 (2.82%) Windows Server 2003
10 88 (2.20%) Android
11 82 (2.05%) Apple iOS
12 55 (1.37%) Windows XP
13 44 (1.10%) Windows 8
14 42 (1.05%) Red Hat Enterprise Linux
15 40 (1.00%) Mac OS X
16 23 (0.57%) CentOS
17 22 (0.55%) HPUX
18 19 (0.47%) Mac OS
19 18 (0.45%) Solaris
19 18 (0.45%) Windows 2000 Server
Processes & Methodologies
1 2556 (63.82%) ITIL
2 998 (24.92%) ITSM
3 894 (22.32%) Service Delivery
4 613 (15.31%) Project Management
5 520 (12.98%) Change Management
6 499 (12.46%) Agile Software Development
7 473 (11.81%) ITIL V3
8 465 (11.61%) Problem Management
9 457 (11.41%) Incident Management
10 447 (11.16%) Continuous Improvement
11 404 (10.09%) Stakeholder Management
12 317 (7.92%) PRINCE2
13 289 (7.22%) Service Design
14 222 (5.54%) Information Security
15 214 (5.34%) Configuration Management
16 192 (4.79%) Asset Management
17 190 (4.74%) Disaster Recovery
18 187 (4.67%) IT Strategy
18 187 (4.67%) Line Management
19 186 (4.64%) Risk Management
Programming Languages
1 401 (10.01%) SQL
2 228 (5.69%) JavaScript
3 193 (4.82%) Java
4 166 (4.14%) PowerShell
5 125 (3.12%) C#
6 89 (2.22%) C
7 65 (1.62%) Python
8 59 (1.47%) Shell Script
9 38 (0.95%) PHP
9 38 (0.95%) T-SQL
10 36 (0.90%) Perl
10 36 (0.90%) PL/SQL
11 33 (0.82%) Bash Shell
11 33 (0.82%) VBScript
12 18 (0.45%) VB
13 11 (0.27%) Ruby
14 10 (0.25%) VBA
14 10 (0.25%) XPath
15 8 (0.20%) Apex Code
15 8 (0.20%) VB.NET
Qualifications
1 473 (11.81%) Degree
2 351 (8.76%) ITIL Certification
3 274 (6.84%) Security Cleared
4 225 (5.62%) Microsoft Certification
5 166 (4.14%) SC Cleared
6 160 (4.00%) MCSE
7 155 (3.87%) Cisco Certification
8 114 (2.85%) Computer Science Degree
9 108 (2.70%) CISSP
10 98 (2.45%) CCNA
11 91 (2.27%) ITIL Foundation Certificate
12 90 (2.25%) ISEB
13 86 (2.15%) MCP
14 84 (2.10%) DV Cleared
15 81 (2.02%) CCNP
16 72 (1.80%) MCSA
17 69 (1.72%) CISM
18 68 (1.70%) PMI Certification
19 61 (1.52%) PMP
20 45 (1.12%) PRINCE2 Certification
Quality Assurance & Compliance
1 569 (14.21%) SLA
2 183 (4.57%) ISO/IEC 27001
3 132 (3.30%) ISO/IEC 20000
4 106 (2.65%) QA
5 73 (1.82%) PCI DSS
6 68 (1.70%) ISO 9001
7 43 (1.07%) PMO
8 38 (0.95%) COBIT
9 37 (0.92%) Sarbanes-Oxley
10 31 (0.77%) Data Quality
11 30 (0.75%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 18 (0.45%) Cyber Essentials
13 12 (0.30%) PMBOK
14 9 (0.22%) Cyber Essentials PLUS
15 8 (0.20%) ISO 22301
15 8 (0.20%) RMADS
16 6 (0.15%) GDPR
16 6 (0.15%) Solvency II
17 5 (0.12%) ISO 9000
17 5 (0.12%) SSAE 16
System Software
1 504 (12.58%) Active Directory
2 282 (7.04%) VMware Infrastructure
3 99 (2.47%) Hyper-V
4 76 (1.90%) VMware ESXi
5 71 (1.77%) vSphere
6 61 (1.52%) XenApp
7 52 (1.30%) XenDesktop
8 30 (0.75%) Virtual Machines
9 21 (0.52%) Microsoft App-V
10 19 (0.47%) Terminal Services
11 16 (0.40%) Docker
11 16 (0.40%) Terminal Server
11 16 (0.40%) Virtual Servers
12 14 (0.35%) Snort
12 14 (0.35%) Virtual Desktop
13 9 (0.22%) NFS
13 9 (0.22%) VMware Workstation
14 6 (0.15%) Tivoli Workload Scheduler
14 6 (0.15%) vCloud
14 6 (0.15%) VMware Server
Systems Management
1 181 (4.52%) SCCM
2 54 (1.35%) SCOM
3 50 (1.25%) Puppet
4 37 (0.92%) Nagios
4 37 (0.92%) Tivoli
5 34 (0.85%) Tivoli Storage Manager
6 32 (0.80%) AirWatch
7 27 (0.67%) vCenter Server
8 25 (0.62%) Opscode Chef
9 23 (0.57%) WSUS
10 22 (0.55%) SCVMM
11 20 (0.50%) Microsoft Clustering
11 20 (0.50%) NetBackup
12 19 (0.47%) Ansible
12 19 (0.47%) Norton AntiVirus
12 19 (0.47%) ZABBIX
13 18 (0.45%) Perfmon
14 17 (0.42%) SCOrch
15 14 (0.35%) Backup Exec
15 14 (0.35%) DameWare
Vendors
1 802 (20.02%) Microsoft
2 392 (9.79%) VMware
3 338 (8.44%) Cisco
4 321 (8.01%) ServiceNow
5 301 (7.52%) Citrix
6 185 (4.62%) Oracle
7 183 (4.57%) HP
8 174 (4.34%) Remedy
9 147 (3.67%) SAP
10 101 (2.52%) Juniper
11 87 (2.17%) BMC
12 84 (2.10%) Apple
13 79 (1.97%) IBM
14 67 (1.67%) NetApp
15 60 (1.50%) Red Hat
16 52 (1.30%) EMC
17 51 (1.27%) CheckPoint
18 50 (1.25%) Symantec
19 46 (1.15%) McAfee
20 42 (1.05%) Salesforce.com
Manchester, Lancashire
ReThink Recruitment
Salary: £50000 - £60000 per annum + bonus, pension, 28 days holiday
Posted: 3 hours ago
London
Aim Hire Recruitment Ltd
Salary: From £40,000 to £50,000 per annum Excellent benefits and bonuses
Posted: 4 hours ago
City, London
Burns Sheehan
Salary: £55000.00 - £60000.00 per annum
Posted: 5 hours ago
London
Reflex Computer Recruitment
Salary: £50000 - £55000 per annum + Benefits
Posted: 7 hours ago
London
Net Talent
Posted: 48 minutes ago
Bournemouth, Dorset
Bluetownonline
Salary: £50000 - £55000 per annum
Posted: 3 hours ago
South West London
Leidos
Posted: 55 minutes ago
City, London
Ashdown IT
Salary: £45000 - £50000 per annum + bonus and benefits
Posted: 5 hours ago
Nottingham, Nottinghamshire
Harvey Nash plc
Salary: £45000 - £50000 per annum
Posted: 4 hours ago
Bournemouth, Dorset
Bluetownonline
Salary: £35000 - £40000 per annum + bonus + benefits
Posted: 2 hours ago
London
Staffworx Ltd
Salary: to £35K + full bens
Posted: 4 hours ago
London
Eames Consulting
Salary: £55000 - £60000 per annum + 40% night shift allowance
Posted: 1 hour ago
Cobham, Surrey
Experis Ltd
Salary: £33000.00 - £40000.00 per annum
Posted: 3 hours ago
London
Perfect People Recruitment Solutions Ltd
Salary: Up to £75,000 basic + 10% Bonus
Posted: 5 hours ago
Chalfont St. Giles, Buckinghamshire
Polar Recruitment
Salary: £60000 - £67000 per annum + Bonus + Excellent Benefits
Posted: 5 hours ago
Wilmslow, Cheshire
Rullion
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Oscar
Salary: £20000 - £30000 per annum + Benefits
Posted: 3 hours ago
Bradford, West Yorkshire
Amsource Technology Ltd
Salary: From £33,000 to £35,000 per annum
Posted: 3 days ago
Cheadle, Cheshire
Cloudscope
Salary: £17k - 20k per year
Posted: 3 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £40000 - £50000 per annum + Competitive Benefits Package
Posted: 4 hours ago
City, London
Parallel Consulting
Salary: £60000 - £65000 per annum + excellent benefits
Posted: Yesterday
Prudhoe, Northumberland
Lorien Resourcing
Salary: £33000 per annum + On Call + Shift Allowance + Overtime
Posted: 6 days ago
Croydon, Surrey
Experis Ltd
Salary: £39333.00 - £45232.00 per annum
Posted: 3 days ago
West Midlands
Online Resourcing
Salary: Salary negotiable plus car and broad ranging benefits
Posted: 2 hours ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £40000 - £60000 per annum + Fantastic Benefits
Posted: 5 days ago
Cheadle, Cheshire
Jagger Talent
Salary: From £17,000 to £20,000 per annum + Parking + Pension + Overtime
Posted: 3 days ago
Cambridge, Cambridgeshire
IT Connections
Salary: to £65,000
Posted: 2 days ago
London
ReThink Recruitment
Salary: £75000.00 per annum
Posted: 4 days ago
London
Mortimer Spinks
Salary: £50000 - £70000 per annum + Bonus and excellent benefits
Posted: 2 days ago
High Wycombe, Buckinghamshire
Atech Support
Salary: From £20,000 to £25,000 per annum + benefits
Posted: 3 days ago