Period
to 14 April 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 14 April 2021 with a comparison to the same period in the previous 2 years.

Service Management
UK
6 months to
14 Apr 2021
Same period 2020 Same period 2019
Rank 174 151 153
Rank change year-on-year -23 +2 -8
Permanent jobs citing Service Management 1,588 2,599 3,476
As % of all permanent jobs advertised in the UK 1.91% 2.30% 2.33%
As % of the Processes & Methodologies category 2.06% 2.49% 2.53%
Number of salaries quoted 1,079 1,962 2,484
10th Percentile £28,450 £28,025 £26,250
25th Percentile £37,500 £36,250 £35,000
Median annual salary (50th Percentile) £50,000 £52,500 £48,129
Median % change year-on-year -4.76% +9.08% +1.32%
75th Percentile £70,000 £70,000 £63,750
90th Percentile £82,500 £85,000 £80,000
UK excluding London median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% +5.88%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 77,007 104,259 137,511
As % of all permanent IT jobs advertised in the UK 92.48% 92.17% 92.30%
Number of salaries quoted 59,280 83,736 109,325
10th Percentile £32,500 £31,250 £30,000
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £72,500 £70,000
90th Percentile £90,000 £90,000 £85,000
UK excluding London median annual salary £48,750 £47,500 £45,000
% change year-on-year +2.63% +5.56% -

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 14 April 2021.

Salary histogram for Service Management in the UK

Service Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 14 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 1,373 £50,000 -4.76% 249
UK excluding London -14 1,095 £45,000 -5.26% 193
London -59 382 £65,000 +4.00% 78
South East +19 307 £50,000 -4.76% 38
Work from Home -31 266 £55,000 -18.52% 33
North of England -48 228 £45,000 +3.09% 62
Midlands -42 187 £42,000 -12.04% 36
South West -10 163 £45,000 -7.22% 24
West Midlands -10 127 £42,500 -18.98% 27
Yorkshire -20 117 £45,000 - 24
North West -48 96 £42,500 -8.60% 27
East of England +27 93 £44,500 +5.65% 9
Scotland +6 86 £50,000 +21.21% 18
East Midlands -38 60 £40,000 -11.11% 9
Wales +61 56 £36,250 +11.54% 4
North East -34 15 £47,500 +21.22% 11
Channel Islands - 3 - -
Northern Ireland -4 1 £50,000 +78.57% 2

For the 6 months to 14 April 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Management.

1 937 (59.01%) ITIL
2 506 (31.86%) Microsoft
3 483 (30.42%) ITSM
4 398 (25.06%) Windows
5 343 (21.60%) Service Delivery
6 340 (21.41%) Azure
7 330 (20.78%) Finance
8 324 (20.40%) Agile Software Development
9 320 (20.15%) Microsoft 365
10 276 (17.38%) Active Directory
11 275 (17.32%) SLA
12 255 (16.06%) VMware
13 238 (14.99%) Incident Management
14 230 (14.48%) AWS
15 223 (14.04%) Problem-Solving
16 217 (13.66%) ServiceNow
17 209 (13.16%) VMware Infrastructure
18 203 (12.78%) Linux
19 199 (12.53%) Change Management
20 197 (12.41%) Stakeholder Management
20 197 (12.41%) DevOps
21 179 (11.27%) Project Management
21 179 (11.27%) Continuous Improvement
22 174 (10.96%) Windows Server
23 161 (10.14%) Analytical Skills
24 160 (10.08%) Windows 10
25 159 (10.01%) Firewall
26 154 (9.70%) Problem Management
27 143 (9.01%) Scrum
28 136 (8.56%) Configuration Management

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 110 (6.93%) Confluence
2 84 (5.29%) SharePoint
3 37 (2.33%) MS Exchange
4 18 (1.13%) CMS
5 14 (0.88%) OpenStack
6 12 (0.76%) Exchange Server 2013
7 11 (0.69%) Drupal
8 9 (0.57%) Exchange Server 2010
8 9 (0.57%) Skype for Business
9 7 (0.44%) Elasticsearch
9 7 (0.44%) IIS
10 4 (0.25%) Sitecore CMS
11 3 (0.19%) BizTalk Server
11 3 (0.19%) SAS
11 3 (0.19%) Tomcat
11 3 (0.19%) Umbraco
12 2 (0.13%) Red Hat Fuse
12 2 (0.13%) WebSphere
13 1 (0.063%) Apache
13 1 (0.063%) Liferay
Applications
1 125 (7.87%) Microsoft Office
2 46 (2.90%) Microsoft Excel
3 22 (1.39%) Microsoft PowerPoint
4 20 (1.26%) Microsoft Project
5 4 (0.25%) MS Visio
6 1 (0.063%) Chatbot
6 1 (0.063%) Spreadsheet
Business Applications
1 63 (3.97%) Remedy ITSM
2 11 (0.69%) Salesforce.com CRM
3 9 (0.57%) Workfront
4 8 (0.50%) Dynamics CRM
4 8 (0.50%) Visualfiles
5 6 (0.38%) Remedy AR System
6 4 (0.25%) Oracle EBS
7 3 (0.19%) Dynamics NAV
7 3 (0.19%) Magento
7 3 (0.19%) NetSuite
7 3 (0.19%) SAP S/4HANA
7 3 (0.19%) SAP SD
8 2 (0.13%) SAP BPC
8 2 (0.13%) SAP CO
8 2 (0.13%) SAP CRM
8 2 (0.13%) SAP ERP
8 2 (0.13%) SAP FSCM
8 2 (0.13%) SAP GTS
9 1 (0.063%) SAP FI/CO
9 1 (0.063%) SAP Payroll
Cloud Services
1 340 (21.41%) Azure
2 320 (20.15%) Microsoft 365
3 230 (14.48%) AWS
4 93 (5.86%) SaaS
5 75 (4.72%) Azure Active Directory
6 58 (3.65%) GCP
7 53 (3.34%) PaaS
8 52 (3.27%) IaaS
9 47 (2.96%) Power Platform
10 28 (1.76%) Cloud Computing
11 17 (1.07%) OneDrive
12 14 (0.88%) OpenShift
13 12 (0.76%) Smartsheet
14 11 (0.69%) AWS CloudFormation
15 10 (0.63%) Amazon EC2
15 10 (0.63%) Serverless
16 9 (0.57%) Amazon S3
16 9 (0.57%) Dynamics 365
17 8 (0.50%) AWS Lambda
17 8 (0.50%) PowerApps
Communications & Networking
1 159 (10.01%) Firewall
2 112 (7.05%) VPN
3 85 (5.35%) DNS
4 73 (4.60%) VLAN
5 69 (4.35%) IPv4
6 68 (4.28%) OSPF
7 64 (4.03%) DHCP
8 51 (3.21%) WAN
9 49 (3.09%) LAN
10 46 (2.90%) Unified Communications
11 42 (2.64%) SAN
12 40 (2.52%) TCP/IP
13 39 (2.46%) Skype
14 36 (2.27%) Wi-Fi
15 34 (2.14%) Network Security
16 32 (2.02%) Internet
17 30 (1.89%) Wireless
18 27 (1.70%) Remote Desktop
19 25 (1.57%) NetScaler
20 19 (1.20%) SSL
Database & Business Intelligence
1 68 (4.28%) SQL Server
2 39 (2.46%) Power BI
3 38 (2.39%) Relational Database
4 35 (2.20%) MySQL
5 30 (1.89%) Data Warehouse
6 21 (1.32%) SQL Server Reporting Services
7 20 (1.26%) SQL Server Integration Services
8 18 (1.13%) SQL Server Analysis Services
9 15 (0.94%) Amazon RDS
9 15 (0.94%) Star Schema
10 11 (0.69%) Big Data
11 10 (0.63%) Cosmos DB
11 10 (0.63%) NoSQL
12 9 (0.57%) Data Lake
13 8 (0.50%) OLAP
13 8 (0.50%) Tableau
14 6 (0.38%) Crystal Reports
14 6 (0.38%) Oracle Database
15 5 (0.31%) PostgreSQL
16 4 (0.25%) MongoDB
Development Applications
1 135 (8.50%) JIRA
2 85 (5.35%) Git (software)
3 60 (3.78%) Subversion
4 28 (1.76%) Jenkins
5 14 (0.88%) Bitbucket
5 14 (0.88%) GitLab
6 9 (0.57%) TeamCity
7 8 (0.50%) Atlassian Bamboo
8 7 (0.44%) Snyk
9 6 (0.38%) Cucumber
9 6 (0.38%) Maven
10 5 (0.31%) MSBuild
10 5 (0.31%) Octopus Deploy
11 4 (0.25%) MSI
12 3 (0.19%) Visual Studio
13 2 (0.13%) Bugzilla
13 2 (0.13%) CircleCI
13 2 (0.13%) git-flow
13 2 (0.13%) SQL Server Management Studio (SSMS)
13 2 (0.13%) Travis CI
General
1 330 (20.78%) Finance
2 112 (7.05%) Public Sector
3 98 (6.17%) Legal
4 89 (5.60%) Law
5 78 (4.91%) Marketing
6 72 (4.53%) Telecoms
7 62 (3.90%) Banking
8 39 (2.46%) Digital Economy
9 30 (1.89%) Retail
10 27 (1.70%) Games
11 26 (1.64%) Electronics
12 25 (1.57%) Manufacturing
13 18 (1.13%) Automotive
14 15 (0.94%) Advertising
15 13 (0.82%) Billing
16 9 (0.57%) Aerospace
17 8 (0.50%) Back Office
18 6 (0.38%) Pharmaceutical
19 4 (0.25%) Financial Institution
19 4 (0.25%) Housing Association
Job Titles
1 247 (15.55%) Analyst
2 193 (12.15%) Service Manager
3 118 (7.43%) Architect
4 116 (7.30%) IT Manager
5 95 (5.98%) Consultant
6 94 (5.92%) Team Leader
7 93 (5.86%) Infrastructure Engineer
8 92 (5.79%) Delivery Manager
9 88 (5.54%) Service Analyst
10 85 (5.35%) Service Delivery Manager
11 71 (4.47%) Support Analyst
12 67 (4.22%) Solutions Architect
13 60 (3.78%) Service Desk Analyst
14 55 (3.46%) IT Engineer
15 50 (3.15%) Senior Analyst
16 48 (3.02%) IT Services Manager
17 43 (2.71%) IT Support
18 41 (2.58%) Cloud Engineer
19 38 (2.39%) Developer
20 37 (2.33%) Systems Engineer
Libraries, Frameworks & Software Standards
1 118 (7.43%) Web Services
2 41 (2.58%) .NET
3 40 (2.52%) SOAP
4 38 (2.39%) XML
5 36 (2.27%) REST
6 34 (2.14%) HTML
7 24 (1.51%) CSS
8 20 (1.26%) LDAP
9 19 (1.20%) Ajax
10 18 (1.13%) JSON
11 13 (0.82%) Elastic Stack
12 10 (0.63%) RabbitMQ
12 10 (0.63%) RESTful
13 8 (0.50%) EDI
13 8 (0.50%) JMS
14 7 (0.44%) ADO
14 7 (0.44%) Spring
15 6 (0.38%) Middleware
15 6 (0.38%) Spring Boot
15 6 (0.38%) YAML
Miscellaneous
1 161 (10.14%) Analytical Skills
2 113 (7.12%) Management Information System
3 103 (6.49%) Public Cloud
4 79 (4.97%) Data Centre
5 70 (4.41%) Self-Motivation
6 50 (3.15%) CMDB
7 45 (2.83%) Hybrid Cloud
8 43 (2.71%) Driving Licence
9 36 (2.27%) User Experience
10 28 (1.76%) Enterprise Software
11 26 (1.64%) Cloud Native
12 22 (1.39%) Enterprise Cloud
13 21 (1.32%) iPad
14 20 (1.26%) Virtual Team
15 19 (1.20%) Clustering
16 18 (1.13%) Private Cloud
17 17 (1.07%) Data Structures
17 17 (1.07%) Mobile App
17 17 (1.07%) Replication
18 16 (1.01%) iPhone
Operating Systems
1 398 (25.06%) Windows
2 203 (12.78%) Linux
3 174 (10.96%) Windows Server
4 160 (10.08%) Windows 10
5 91 (5.73%) Windows Server 2016
6 52 (3.27%) CentOS
7 50 (3.15%) Ubuntu
8 42 (2.64%) Android
9 41 (2.58%) Windows 7
10 39 (2.46%) Windows Server 2012
11 35 (2.20%) Unix
12 33 (2.08%) Red Hat Enterprise Linux
13 24 (1.51%) Windows Server 2019
14 23 (1.45%) Windows Server 2008
15 22 (1.39%) Mac OS X
16 21 (1.32%) Apple iOS
17 10 (0.63%) Mac OS
18 4 (0.25%) Windows 8
19 3 (0.19%) VMS
20 2 (0.13%) Solaris
Processes & Methodologies
1 937 (59.01%) ITIL
2 483 (30.42%) ITSM
3 343 (21.60%) Service Delivery
4 324 (20.40%) Agile Software Development
5 238 (14.99%) Incident Management
6 223 (14.04%) Problem-Solving
7 199 (12.53%) Change Management
8 197 (12.41%) DevOps
8 197 (12.41%) Stakeholder Management
9 179 (11.27%) Continuous Improvement
9 179 (11.27%) Project Management
10 154 (9.70%) Problem Management
11 143 (9.01%) Scrum
12 136 (8.56%) Configuration Management
13 122 (7.68%) Project Delivery
14 120 (7.56%) Line Management
15 117 (7.37%) SDLC
16 111 (6.99%) ITIL V3
17 107 (6.74%) Infrastructure Engineering
18 104 (6.55%) Infrastructure as Code
Programming Languages
1 132 (8.31%) PowerShell
2 112 (7.05%) SQL
3 104 (6.55%) Python
4 85 (5.35%) Bash Shell
5 39 (2.46%) JavaScript
6 34 (2.14%) Java
7 18 (1.13%) C
7 18 (1.13%) Data Analysis Expressions (DAX)
8 15 (0.94%) C#
9 14 (0.88%) Perl
10 10 (0.63%) Shell Script
11 9 (0.57%) T-SQL
12 6 (0.38%) C++
13 5 (0.31%) Ruby
14 4 (0.25%) PL/SQL
14 4 (0.25%) VB
15 3 (0.19%) ActionScript
15 3 (0.19%) ActionScript 2.0
15 3 (0.19%) REXX
15 3 (0.19%) VBScript
Qualifications
1 130 (8.19%) ITIL Certification
2 126 (7.93%) Security Cleared
3 120 (7.56%) Degree
4 93 (5.86%) SC Cleared
5 82 (5.16%) Microsoft Certification
6 69 (4.35%) ITIL Foundation Certificate
7 56 (3.53%) MCSE
8 44 (2.77%) MCSA
9 30 (1.89%) VMware Certified Professional (VCP)
10 29 (1.83%) RHCE
11 26 (1.64%) Cisco Certification
11 26 (1.64%) GIAC
12 14 (0.88%) CCNA
13 11 (0.69%) CompTIA Security+
13 11 (0.69%) PMI Certification
14 10 (0.63%) CCNP
14 10 (0.63%) MCP
14 10 (0.63%) SSCP
15 9 (0.57%) AWS Certification
16 8 (0.50%) RHCSA
Quality Assurance & Compliance
1 275 (17.32%) SLA
2 94 (5.92%) GDPR
3 72 (4.53%) ISO/IEC 27001
4 43 (2.71%) ISO/IEC 20000
5 42 (2.64%) QA
6 27 (1.70%) ISO 9001
7 25 (1.57%) BS25999
8 24 (1.51%) PMO
9 17 (1.07%) PMBOK
10 16 (1.01%) NIST
11 15 (0.94%) COBIT
11 15 (0.94%) PCI DSS
12 14 (0.88%) Data Quality
13 11 (0.69%) Cyber Essentials
13 11 (0.69%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 7 (0.44%) GRC
14 7 (0.44%) ISO 22301
14 7 (0.44%) NCSC
14 7 (0.44%) Sarbanes-Oxley
15 6 (0.38%) SOC 2
System Software
1 276 (17.38%) Active Directory
2 209 (13.16%) VMware Infrastructure
3 104 (6.55%) VMware ESXi
4 98 (6.17%) Docker
5 53 (3.34%) Hyper-V
6 42 (2.64%) vSphere
7 36 (2.27%) Virtual Desktop
8 30 (1.89%) Virtual Servers
8 30 (1.89%) XenApp
9 26 (1.64%) Microsoft Virtual Server
10 20 (1.26%) VMware NSX
11 16 (1.01%) BitLocker
12 13 (0.82%) RHEV
13 12 (0.76%) Virtual Machines
14 9 (0.57%) Firmware
14 9 (0.57%) XenDesktop
15 5 (0.31%) LXC
15 5 (0.31%) Microsoft App-V
16 4 (0.25%) EMC RecoverPoint
17 3 (0.19%) VMware Workstation
Systems Management
1 131 (8.25%) SCCM
2 117 (7.37%) Ansible
3 87 (5.48%) Puppet
4 75 (4.72%) Terraform
5 40 (2.52%) Microsoft Intune
6 33 (2.08%) Kubernetes
7 19 (1.20%) HP UCMDB
8 17 (1.07%) vCenter Server
9 13 (0.82%) Microsoft Clustering
10 12 (0.76%) Grafana
10 12 (0.76%) SCOM
10 12 (0.76%) WSUS
11 10 (0.63%) Nagios
11 10 (0.63%) Packer
12 8 (0.50%) FortiGate
13 7 (0.44%) Backup Exec
13 7 (0.44%) Jamf Pro
13 7 (0.44%) Microsoft Data Protection Manager
13 7 (0.44%) NetBackup
13 7 (0.44%) Norton AntiVirus
Vendors
1 506 (31.86%) Microsoft
2 255 (16.06%) VMware
3 217 (13.66%) ServiceNow
4 121 (7.62%) Citrix
5 97 (6.11%) Cisco
6 83 (5.23%) Remedy
7 77 (4.85%) Oracle
8 69 (4.35%) HP
9 62 (3.90%) Google
10 59 (3.72%) BMC
11 51 (3.21%) Red Hat
12 43 (2.71%) Apple
13 42 (2.64%) Salesforce.com
14 40 (2.52%) SAP
15 37 (2.33%) Veeam
16 35 (2.20%) Dell
17 30 (1.89%) Ivanti
18 28 (1.76%) IBM
18 28 (1.76%) Meraki
19 25 (1.57%) NetApp