Period
to 18 September 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 September 2019 with a comparison to the same period in the previous 2 years.

Service Delivery
UK
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 108 125 119
Rank change year-on-year +17 -6 -32
Permanent jobs citing Service Delivery 4,300 4,511 4,887
As % of all permanent IT jobs advertised in the UK 3.04% 2.69% 2.77%
As % of the Processes & Methodologies category 3.30% 2.93% 3.00%
Number of salaries quoted 3,018 3,300 3,681
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £26,250 £27,500 £26,250
90th Percentile £80,000 £82,106 £76,250
UK excluding London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 130,407 153,946 162,809
As % of all permanent IT jobs advertised in the UK 92.10% 91.77% 92.31%
Number of salaries quoted 102,344 122,604 128,581
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.17%
10th Percentile £30,000 £29,000 £28,000
90th Percentile £86,250 £82,500 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 18 September 2019.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 18 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 3,981 £50,000 -4.76% 490
UK excluding London +18 3,013 £47,500 - 411
London +7 1,153 £57,500 -4.17% 126
North of England +61 966 £43,500 -3.33% 82
South East +15 795 £52,500 +5.00% 98
Yorkshire +67 613 £45,000 - 27
Midlands +5 549 £48,000 -4.00% 95
West Midlands -4 402 £50,000 -9.09% 59
North West +1 296 £44,000 -4.35% 46
South West -30 273 £45,000 - 58
East of England +32 227 £44,000 -2.22% 31
East Midlands +42 145 £45,000 +5.88% 36
Scotland +2 138 £40,622 -4.42% 28
North East +45 57 £36,404 -27.19% 9
Northern Ireland +18 46 £25,000 +19.05% 6
Wales -46 38 £47,000 +4.44% 13
Channel Islands - 1 £52,500 -

For the 6 months to 18 September 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 1,774 (41.26%) ITIL
2 969 (22.53%) Microsoft
3 887 (20.63%) Service Management
4 879 (20.44%) Finance
5 794 (18.47%) Windows
6 737 (17.14%) Cisco
7 696 (16.19%) Agile Software Development
8 682 (15.86%) SLA
9 650 (15.12%) Firewall
10 631 (14.67%) Linux
11 594 (13.81%) WAN
12 593 (13.79%) Management Information System
13 585 (13.60%) Active Directory
14 582 (13.53%) Project Management
15 561 (13.05%) Problem-Solving
16 549 (12.77%) ISO/IEC 27001
17 532 (12.37%) Cisco Certification
18 475 (11.05%) Continuous Improvement
19 474 (11.02%) VPN
20 472 (10.98%) Azure
21 456 (10.60%) DNS
22 454 (10.56%) Degree
22 454 (10.56%) Network Security
23 453 (10.53%) Python
24 447 (10.40%) CCNP
25 436 (10.14%) Unix
26 435 (10.12%) Change Management
27 431 (10.02%) Office 365
28 429 (9.98%) CCNA
29 426 (9.91%) SQL

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 193 (4.49%) MS Exchange
2 127 (2.95%) SharePoint
3 83 (1.93%) Exchange Server 2010
4 67 (1.56%) Exchange Server 2013
5 62 (1.44%) Skype for Business
6 61 (1.42%) IIS
7 53 (1.23%) Apache
8 50 (1.16%) Confluence
9 41 (0.95%) Exchange Server 2007
10 30 (0.70%) Blackberry Enterprise Server
11 23 (0.53%) SharePoint 2010
12 19 (0.44%) WebSphere
13 18 (0.42%) CICS
14 13 (0.30%) Tomcat
15 8 (0.19%) BizTalk Server
15 8 (0.19%) Elasticsearch
15 8 (0.19%) Exchange Server 2003
15 8 (0.19%) IBM Notes
16 7 (0.16%) Apache Spark
17 6 (0.14%) SharePoint 2013
Applications
1 302 (7.02%) Microsoft Office
2 166 (3.86%) Microsoft Excel
3 80 (1.86%) Microsoft PowerPoint
4 64 (1.49%) MS Visio
5 45 (1.05%) Microsoft Project
6 21 (0.49%) Spreadsheet
7 10 (0.23%) Open Workbench
8 4 (0.093%) Gliffy
9 3 (0.070%) InfoPath
10 2 (0.047%) Acrobat
11 1 (0.023%) Adobe After Effects
11 1 (0.023%) Adobe Illustrator
11 1 (0.023%) Photoshop
11 1 (0.023%) Windchill
Business Applications
1 30 (0.70%) Remedy ITSM
2 28 (0.65%) Dynamics CRM
3 20 (0.47%) Oracle EBS
4 18 (0.42%) SAP S/4HANA
5 11 (0.26%) Dynamics AX
6 10 (0.23%) Dynamics GP
7 9 (0.21%) Markit EDM
7 9 (0.21%) Oracle Applications
7 9 (0.21%) Oracle EBS R12
7 9 (0.21%) thinkFolio
8 8 (0.19%) Dynamics NAV
8 8 (0.19%) SAP SD
9 7 (0.16%) Elite 3E
9 7 (0.16%) Oracle ERP
9 7 (0.16%) SAP ERP
10 6 (0.14%) Exstream
11 5 (0.12%) Lorenzo
11 5 (0.12%) NetSuite
11 5 (0.12%) Oracle Payables
11 5 (0.12%) Oracle Receivables
Cloud Services
1 472 (10.98%) Azure
2 431 (10.02%) Office 365
3 296 (6.88%) AWS
4 104 (2.42%) SaaS
5 91 (2.12%) IaaS
6 85 (1.98%) PaaS
7 62 (1.44%) Dynamics 365
8 58 (1.35%) Azure Active Directory
9 49 (1.14%) Cloud Computing
10 45 (1.05%) Power Platform
11 41 (0.95%) GCP
12 34 (0.79%) Serverless
13 27 (0.63%) OneDrive
14 22 (0.51%) GitHub
15 20 (0.47%) Azure Functions
16 16 (0.37%) Amazon EC2
17 14 (0.33%) Azure ExpressRoute
18 13 (0.30%) Amazon S3
18 13 (0.30%) AWS CloudFormation
19 8 (0.19%) Slack
Communications & Networking
1 650 (15.12%) Firewall
2 594 (13.81%) WAN
3 474 (11.02%) VPN
4 456 (10.60%) DNS
5 454 (10.56%) Network Security
6 400 (9.30%) Cisco ASA
7 397 (9.23%) MPLS
8 364 (8.47%) BGP
9 357 (8.30%) OSPF
10 343 (7.98%) Cisco Nexus
11 340 (7.91%) Broadband
12 329 (7.65%) NetScaler
13 325 (7.56%) IPsec
14 320 (7.44%) SMTP
15 318 (7.40%) ADSL
16 313 (7.28%) RIP
17 262 (6.09%) LAN
18 150 (3.49%) VoIP
19 121 (2.81%) DHCP
20 103 (2.40%) TCP/IP
Database & Business Intelligence
1 253 (5.88%) SQL Server
2 66 (1.53%) Relational Database
3 60 (1.40%) SQL Server Integration Services
3 60 (1.40%) SQL Server Reporting Services
4 54 (1.26%) SQL Server 2012
5 52 (1.21%) DB2
6 45 (1.05%) Power BI
7 44 (1.02%) Data Warehouse
8 39 (0.91%) Big Data
9 36 (0.84%) SQL Server 2008
10 34 (0.79%) NoSQL
11 33 (0.77%) SQL Server 2016
12 30 (0.70%) MySQL
12 30 (0.70%) PostgreSQL
13 28 (0.65%) Oracle Database
14 24 (0.56%) RDBMS
15 20 (0.47%) Oracle Reports
16 19 (0.44%) Azure SQL Database
16 19 (0.44%) MongoDB
17 17 (0.40%) SQL Server Analysis Services
Development Applications
1 115 (2.67%) JIRA
2 77 (1.79%) Jenkins
3 59 (1.37%) Git (software)
4 45 (1.05%) MSI
5 43 (1.00%) Bitbucket
6 37 (0.86%) Atlassian Bamboo
7 30 (0.70%) JUnit
8 25 (0.58%) Bitbucket Server
8 25 (0.58%) EasyMock
9 24 (0.56%) Visual Studio
10 23 (0.53%) Visual Studio Team System
11 17 (0.40%) TeamCity
12 16 (0.37%) Octopus Deploy
13 15 (0.35%) GitLab
14 14 (0.33%) Selenium
15 7 (0.16%) Eclipse
15 7 (0.16%) Oracle APEX
16 6 (0.14%) git-flow
16 6 (0.14%) Maven
16 6 (0.14%) Subversion
General
1 879 (20.44%) Finance
2 333 (7.74%) Public Sector
3 317 (7.37%) Telecoms
4 249 (5.79%) Retail
5 134 (3.12%) Banking
6 133 (3.09%) Marketing
7 96 (2.23%) Legal
8 91 (2.12%) Manufacturing
9 80 (1.86%) Local Government
10 67 (1.56%) Law
11 46 (1.07%) Advertising
12 44 (1.02%) Back Office
13 42 (0.98%) Electronics
14 40 (0.93%) Billing
15 36 (0.84%) Aerospace
16 26 (0.60%) Military
17 24 (0.56%) Financial Institution
18 22 (0.51%) Police
19 17 (0.40%) Fire and Rescue
20 15 (0.35%) Publishing
Job Titles
1 812 (18.88%) Service Manager
2 597 (13.88%) Delivery Manager
3 555 (12.91%) Service Delivery Manager
4 505 (11.74%) Analyst
5 369 (8.58%) Network Engineer
6 305 (7.09%) IT Manager
7 260 (6.05%) Security Engineer
8 255 (5.93%) Architect
9 234 (5.44%) Network Security Engineer
10 187 (4.35%) Developer
11 184 (4.28%) Consultant
12 179 (4.16%) Service Analyst
13 163 (3.79%) Cisco Engineer
14 161 (3.74%) IT Services Manager
15 153 (3.56%) Cisco Network Engineer
16 151 (3.51%) Cisco Security Engineer
17 136 (3.16%) Support Analyst
18 129 (3.00%) Support Engineer
19 123 (2.86%) Infrastructure Engineer
20 110 (2.56%) IT Support
Libraries, Frameworks & Software Standards
1 166 (3.86%) .NET
2 120 (2.79%) Web Services
3 107 (2.49%) HTML
4 61 (1.42%) ASP.NET
5 54 (1.26%) SOAP
6 44 (1.02%) Spring
7 40 (0.93%) ASP.NET MVC
8 38 (0.88%) CSS
8 38 (0.88%) Middleware
9 37 (0.86%) AngularJS
10 35 (0.81%) jQuery
10 35 (0.81%) React
10 35 (0.81%) REST
11 34 (0.79%) XML
12 33 (0.77%) JSON
13 26 (0.60%) Java EE
13 26 (0.60%) WCF
14 25 (0.58%) EJB
14 25 (0.58%) JSF
15 23 (0.53%) Node.js
Miscellaneous
1 593 (13.79%) Management Information System
2 424 (9.86%) Analytical Skills
3 346 (8.05%) Data Centre
4 231 (5.37%) Self-Motivation
5 134 (3.12%) User Experience
6 103 (2.40%) Public Cloud
7 81 (1.88%) Hybrid Cloud
8 64 (1.49%) Driving Licence
9 57 (1.33%) PKI
10 53 (1.23%) CMDB
11 50 (1.16%) Virtual Team
12 46 (1.07%) Replication
13 45 (1.05%) NHS
14 44 (1.02%) Wiki
15 41 (0.95%) Private Cloud
16 35 (0.81%) Blackberry
17 32 (0.74%) Enterprise Software
18 29 (0.67%) Clustering
19 28 (0.65%) Blog
19 28 (0.65%) Social Media
Operating Systems
1 794 (18.47%) Windows
2 631 (14.67%) Linux
3 436 (10.14%) Unix
4 284 (6.60%) Windows Server
5 246 (5.72%) Windows 10
6 140 (3.26%) Windows 7
7 93 (2.16%) Windows Server 2012
8 92 (2.14%) Windows Server 2008
9 77 (1.79%) Red Hat Enterprise Linux
10 50 (1.16%) CentOS
11 39 (0.91%) Android
12 33 (0.77%) Windows Server 2003
13 29 (0.67%) Apple iOS
14 23 (0.53%) Ubuntu
14 23 (0.53%) Windows 8
14 23 (0.53%) Windows XP
15 21 (0.49%) Mac OS
16 20 (0.47%) Solaris
17 10 (0.23%) Mac OS X
17 10 (0.23%) zOS
Processes & Methodologies
1 1,774 (41.26%) ITIL
2 887 (20.63%) Service Management
3 696 (16.19%) Agile Software Development
4 582 (13.53%) Project Management
5 561 (13.05%) Problem-Solving
6 475 (11.05%) Continuous Improvement
7 435 (10.12%) Change Management
8 411 (9.56%) Project Delivery
9 406 (9.44%) ITSM
10 397 (9.23%) Change Control
11 376 (8.74%) Product Management
12 346 (8.05%) Incident Management
13 345 (8.02%) DevOps
14 344 (8.00%) Network Management
15 341 (7.93%) Stakeholder Management
16 325 (7.56%) Network Design
17 319 (7.42%) Problem Management
18 297 (6.91%) Mentoring
19 288 (6.70%) PRINCE2
20 221 (5.14%) Presales
Programming Languages
1 453 (10.53%) Python
2 426 (9.91%) SQL
3 380 (8.84%) Bash Shell
4 360 (8.37%) Perl
5 214 (4.98%) PowerShell
6 168 (3.91%) Java
7 124 (2.88%) C#
8 120 (2.79%) JavaScript
9 95 (2.21%) C
10 61 (1.42%) T-SQL
11 39 (0.91%) C++
12 31 (0.72%) PHP
13 28 (0.65%) VB.NET
14 23 (0.53%) PL/SQL
15 18 (0.42%) R
16 17 (0.40%) Shell Script
17 11 (0.26%) Go
17 11 (0.26%) Ruby
18 10 (0.23%) VB
18 10 (0.23%) VBA
Qualifications
1 532 (12.37%) Cisco Certification
2 454 (10.56%) Degree
3 447 (10.40%) CCNP
4 429 (9.98%) CCNA
5 272 (6.33%) Security Cleared
6 237 (5.51%) ITIL Certification
7 165 (3.84%) Microsoft Certification
8 135 (3.14%) SC Cleared
9 125 (2.91%) ITIL Foundation Certificate
10 72 (1.67%) MCSE
11 67 (1.56%) MCSA
12 59 (1.37%) TOGAF Certification
13 52 (1.21%) CISSP
14 50 (1.16%) DV Cleared
15 43 (1.00%) MCP
16 42 (0.98%) Master's Degree
17 39 (0.91%) CISM
18 32 (0.74%) AWS Certification
18 32 (0.74%) PMP
19 31 (0.72%) PMI Certification
Quality Assurance & Compliance
1 682 (15.86%) SLA
2 549 (12.77%) ISO/IEC 27001
3 422 (9.81%) ISO 9001
4 113 (2.63%) QA
5 89 (2.07%) PMO
6 63 (1.47%) GDPR
7 55 (1.28%) PCI DSS
8 37 (0.86%) HMG Security Policy Framework
9 32 (0.74%) COBIT
10 31 (0.72%) ISO/IEC 20000
11 25 (0.58%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 21 (0.49%) ISO 22301
13 19 (0.44%) NIST
14 16 (0.37%) Cyber Essentials
15 15 (0.35%) Sarbanes-Oxley
16 13 (0.30%) Data Quality
17 9 (0.21%) Cyber Essentials PLUS
18 4 (0.093%) EFQM
18 4 (0.093%) ITGC
18 4 (0.093%) NCSC
System Software
1 585 (13.60%) Active Directory
2 257 (5.98%) VMware Infrastructure
3 134 (3.12%) Hyper-V
4 71 (1.65%) XenApp
5 68 (1.58%) Docker
6 50 (1.16%) vSphere
7 49 (1.14%) Microsoft App-V
8 31 (0.72%) VMware ESXi
9 30 (0.70%) XenDesktop
10 23 (0.53%) Virtual Desktop
11 19 (0.44%) Firmware
12 17 (0.40%) Virtual Machines
13 14 (0.33%) VirtualBox
14 12 (0.28%) Virtual Servers
14 12 (0.28%) Xen
15 10 (0.23%) NFS
15 10 (0.23%) Samba
15 10 (0.23%) VMware NSX
16 6 (0.14%) Citrix Hypervisor
16 6 (0.14%) VMware Workstation
Systems Management
1 344 (8.00%) FortiGate
2 342 (7.95%) Nagios
3 169 (3.93%) SCCM
4 106 (2.47%) Ansible
5 57 (1.33%) Microsoft Intune
6 56 (1.30%) Puppet
7 52 (1.21%) Kubernetes
8 35 (0.81%) Terraform
9 31 (0.72%) vCenter Server
10 29 (0.67%) IBM BigFix
10 29 (0.67%) Opscode Chef
10 29 (0.67%) WSUS
11 28 (0.65%) Cisco CUCM
12 22 (0.51%) SCOM
12 22 (0.51%) ServiceCenter
13 15 (0.35%) ZABBIX
14 13 (0.30%) Tivoli
15 12 (0.28%) Docker Swarm
15 12 (0.28%) Jamf Pro
16 11 (0.26%) Grafana
Vendors
1 969 (22.53%) Microsoft
2 737 (17.14%) Cisco
3 408 (9.49%) VMware
4 368 (8.56%) Fortinet
5 274 (6.37%) Citrix
6 265 (6.16%) Palo Alto
7 155 (3.60%) SAP
8 147 (3.42%) Oracle
9 121 (2.81%) HP
10 112 (2.60%) ServiceNow
11 107 (2.49%) Dell
12 93 (2.16%) CheckPoint
13 87 (2.02%) IBM
14 71 (1.65%) Remedy
15 68 (1.58%) Juniper
16 60 (1.40%) Apple
17 55 (1.28%) SolarWinds
18 51 (1.19%) Red Hat
19 50 (1.16%) Veeam
20 48 (1.12%) Salesforce.com