Period
to 15 August 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 15 August 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 122 115 86
Rank change year-on-year -7 -29 -4
Permanent jobs citing Service Delivery 4,629 4,910 6,247
As % of all permanent IT jobs advertised in the UK 2.73% 2.77% 3.15%
As % of the Processes & Methodologies category 3.00% 3.03% 3.47%
Number of salaries quoted 3,315 3,750 4,730
UK median annual salary £50,000 £47,500 £48,500
Median salary % change year-on-year +5.26% -2.06% +2.11%
10th Percentile £26,750 £26,250 £27,500
90th Percentile £80,000 £76,250 £77,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 154,533 162,008 180,181
As % of all permanent IT jobs advertised in the UK 91.12% 91.53% 90.80%
Number of salaries quoted 123,110 128,969 150,343
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 15 August 2018.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 4,281 £50,000 +5.26% 441
UK excluding London +11 3,061 £47,500 +5.56% 338
London -29 1,458 £60,000 +12.15% 145
South East +20 791 £50,000 +11.11% 84
Midlands +20 660 £50,000 +13.64% 61
North of England -10 651 £45,000 +5.88% 90
West Midlands +24 533 £55,000 +15.79% 44
South West +27 406 £45,000 +12.50% 21
North West -16 347 £45,500 +7.06% 43
East of England -4 316 £45,000 - 40
Yorkshire +18 273 £45,000 +5.88% 36
Scotland +9 151 £42,500 -15.00% 27
East Midlands -15 126 £41,500 +3.75% 16
Wales -14 105 £45,000 -8.24% 15
North East -46 31 £50,000 +32.45% 11
Northern Ireland +9 21 £21,000 -58.00%
Isle of Man - 4 £29,500 -

For the 6 months to 15 August 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 1,977 (42.71%) ITIL
2 1,170 (25.28%) Microsoft
3 1,044 (22.55%) Finance
4 949 (20.50%) Service Management
5 897 (19.38%) Windows
6 866 (18.71%) Agile Software Development
7 747 (16.14%) Project Management
8 692 (14.95%) SLA
9 603 (13.03%) Microsoft Azure
10 594 (12.83%) Data Centre
11 586 (12.66%) Degree
12 572 (12.36%) Analytical Skills
13 570 (12.31%) Active Directory
14 549 (11.86%) Continuous Improvement
15 539 (11.64%) Problem-Solving
16 515 (11.13%) Stakeholder Management
17 507 (10.95%) VMware
18 484 (10.46%) Presales
19 467 (10.09%) Amazon AWS
20 451 (9.74%) ITSM
21 449 (9.70%) SQL
22 432 (9.33%) Cisco
23 421 (9.09%) Office 365
24 413 (8.92%) Security Cleared
25 400 (8.64%) Firewall
26 399 (8.62%) VMware Infrastructure
27 384 (8.30%) Microsoft Office
28 380 (8.21%) Change Management
29 375 (8.10%) Self-Motivation
30 374 (8.08%) Linux

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 227 (4.90%) SharePoint
2 212 (4.58%) MS Exchange
3 81 (1.75%) IIS
4 80 (1.73%) Skype for Business
5 73 (1.58%) Exchange Server 2010
6 61 (1.32%) Apache
7 60 (1.30%) Confluence
8 55 (1.19%) Exchange Server 2013
9 47 (1.02%) CMS
10 40 (0.86%) Tomcat
11 33 (0.71%) Exchange Server 2007
12 29 (0.63%) Blackberry Enterprise Server
13 20 (0.43%) JBoss
14 19 (0.41%) SharePoint Server
15 18 (0.39%) SharePoint 2013
15 18 (0.39%) WebSphere
16 17 (0.37%) IBM Notes
16 17 (0.37%) SharePoint 2010
17 15 (0.32%) OpenStack
18 14 (0.30%) Sitecore CMS
Applications
1 384 (8.30%) Microsoft Office
2 328 (7.09%) Microsoft Excel
3 192 (4.15%) Microsoft PowerPoint
4 80 (1.73%) Microsoft Project
5 61 (1.32%) MS Visio
6 32 (0.69%) Spreadsheet
7 8 (0.17%) Acrobat
8 7 (0.15%) InfoPath
9 4 (0.086%) Chatbot
10 3 (0.065%) Stata
11 2 (0.043%) AutoCAD
11 2 (0.043%) SPSS
12 1 (0.022%) Adobe Captivate
12 1 (0.022%) Adobe Illustrator
12 1 (0.022%) Maya
12 1 (0.022%) Open Workbench
12 1 (0.022%) Photoshop
Business Applications
1 67 (1.45%) Dynamics CRM
2 45 (0.97%) Dynamics AX
3 26 (0.56%) Remedy ITSM
4 15 (0.32%) Dynamics NAV
4 15 (0.32%) Oracle EBS
5 13 (0.28%) Magento
6 11 (0.24%) NetSuite
7 10 (0.22%) assyst
8 9 (0.19%) BusinessWorks
8 9 (0.19%) Oracle Assets
8 9 (0.19%) Oracle Cash Management
8 9 (0.19%) Oracle General Ledger
8 9 (0.19%) Oracle Payables
8 9 (0.19%) Oracle Receivables
8 9 (0.19%) SAP Hybris
8 9 (0.19%) SAP MDG
8 9 (0.19%) SAP S/4HANA
9 8 (0.17%) Oracle Financials
10 7 (0.15%) Oracle Applications
10 7 (0.15%) SAP MM
Cloud Services
1 603 (13.03%) Microsoft Azure
2 467 (10.09%) Amazon AWS
3 421 (9.09%) Office 365
4 200 (4.32%) SaaS
5 198 (4.28%) IaaS
6 148 (3.20%) PaaS
7 100 (2.16%) Serverless
8 56 (1.21%) Google Cloud Platform
9 55 (1.19%) Cloud Computing
10 53 (1.14%) Azure Data Factory
11 49 (1.06%) Cortana Intelligence Suite
12 42 (0.91%) Azure Active Directory
13 38 (0.82%) Azure Functions
14 36 (0.78%) Amazon EC2
15 26 (0.56%) Dynamics 365
16 22 (0.48%) Amazon CloudWatch
17 21 (0.45%) Amazon S3
18 18 (0.39%) GitHub
19 16 (0.35%) OneDrive
20 13 (0.28%) AWS CloudFormation
Communications & Networking
1 400 (8.64%) Firewall
2 283 (6.11%) WAN
3 248 (5.36%) LAN
4 171 (3.69%) VPN
5 149 (3.22%) TCP/IP
6 144 (3.11%) DNS
7 142 (3.07%) Network Security
8 109 (2.35%) Wireless
9 105 (2.27%) SAN
10 102 (2.20%) Skype
11 99 (2.14%) Internet
12 86 (1.86%) DHCP
13 78 (1.69%) Cisco ASA
14 74 (1.60%) VoIP
15 59 (1.27%) OSPF
16 54 (1.17%) MPLS
17 52 (1.12%) VLAN
18 47 (1.02%) Remote Desktop
19 46 (0.99%) BGP
19 46 (0.99%) Unified Communications
Database & Business Intelligence
1 344 (7.43%) SQL Server
2 151 (3.26%) Big Data
3 79 (1.71%) Power BI
4 77 (1.66%) SQL Server Reporting Services
5 71 (1.53%) SQL Server Integration Services
6 56 (1.21%) Data Warehouse
7 54 (1.17%) Azure SQL Database
7 54 (1.17%) Data Lake
8 43 (0.93%) SQL Server 2012
9 42 (0.91%) MySQL
10 36 (0.78%) PostgreSQL
11 33 (0.71%) Oracle Database
12 31 (0.67%) Hadoop
13 28 (0.60%) Relational Database
14 27 (0.58%) SQL Server Analysis Services
15 26 (0.56%) BusinessObjects
16 24 (0.52%) SQL Server 2008
17 21 (0.45%) MS Access
18 19 (0.41%) SAP HANA
19 17 (0.37%) Data Mining
Development Applications
1 143 (3.09%) Git (software)
2 130 (2.81%) Visual Studio
3 124 (2.68%) JIRA
4 87 (1.88%) Jenkins
5 50 (1.08%) Visual Studio Team System
6 43 (0.93%) NUnit
7 32 (0.69%) MSTest
7 32 (0.69%) TeamCity
8 31 (0.67%) Octopus Deploy
9 27 (0.58%) Maven
10 19 (0.41%) Atlassian Bamboo
11 18 (0.39%) Team Foundation Server
12 16 (0.35%) JUnit
12 16 (0.35%) Subversion
13 15 (0.32%) MSI
14 13 (0.28%) GitLab
14 13 (0.28%) VSS/SourceSafe
15 12 (0.26%) Bitbucket
15 12 (0.26%) EasyMock
16 8 (0.17%) Selenium
General
1 1,044 (22.55%) Finance
2 274 (5.92%) Retail
3 263 (5.68%) Marketing
4 236 (5.10%) Telecoms
5 151 (3.26%) Legal
6 149 (3.22%) Banking
7 89 (1.92%) Billing
8 76 (1.64%) Law
9 56 (1.21%) Publishing
10 44 (0.95%) Manufacturing
11 37 (0.80%) Advertising
11 37 (0.80%) Military
12 35 (0.76%) Investment Banking
13 34 (0.73%) Back Office
14 33 (0.71%) Local Government
15 26 (0.56%) French Language
16 25 (0.54%) Electronics
17 24 (0.52%) Financial Institution
18 20 (0.43%) Games
18 20 (0.43%) German Language
Job Titles
1 722 (15.60%) Service Manager
2 559 (12.08%) Analyst
2 559 (12.08%) Delivery Manager
3 498 (10.76%) Services Delivery Manager
4 385 (8.32%) Architect
5 375 (8.10%) IT Manager
6 259 (5.60%) Consultant
7 168 (3.63%) IT Services Manager
8 161 (3.48%) Service Analyst
9 156 (3.37%) Solutions Architect
10 137 (2.96%) Project Manager
11 129 (2.79%) Support Analyst
12 125 (2.70%) Administrator
13 121 (2.61%) Developer
14 114 (2.46%) Support Engineer
15 112 (2.42%) Business Analyst
15 112 (2.42%) Team Leader
16 98 (2.12%) Technical Manager
17 96 (2.07%) Network Engineer
18 93 (2.01%) Applications Support
Libraries, Frameworks & Software Standards
1 254 (5.49%) .NET
2 166 (3.59%) Web Services
3 133 (2.87%) HTML
4 113 (2.44%) CSS
5 84 (1.81%) .NET Framework
6 78 (1.69%) XML
7 77 (1.66%) ASP.NET
8 69 (1.49%) WCF
9 65 (1.40%) jQuery
10 60 (1.30%) SOAP
11 57 (1.23%) RESTful
12 56 (1.21%) AngularJS
13 38 (0.82%) Middleware
14 37 (0.80%) XSLT
15 35 (0.76%) REST
15 35 (0.76%) WPF
16 33 (0.71%) WF
17 32 (0.69%) LINQ
17 32 (0.69%) Silverlight
18 31 (0.67%) J2EE
Miscellaneous
1 594 (12.83%) Data Centre
2 572 (12.36%) Analytical Skills
3 375 (8.10%) Self-Motivation
4 344 (7.43%) Management Information System
5 161 (3.48%) Computer Science
6 136 (2.94%) User Experience
7 96 (2.07%) Virtual Team
8 95 (2.05%) Public Cloud
9 93 (2.01%) Driving Licence
10 91 (1.97%) Hybrid Cloud
11 83 (1.79%) Fintech
12 66 (1.43%) CMDB
13 65 (1.40%) Enterprise Software
13 65 (1.40%) Replication
14 63 (1.36%) Mobile App
15 58 (1.25%) Fat Client
15 58 (1.25%) Thin Client
16 53 (1.14%) Blackberry
17 51 (1.10%) NHS
18 35 (0.76%) Distributed Denial-of-Service
Operating Systems
1 897 (19.38%) Windows
2 374 (8.08%) Linux
3 342 (7.39%) Windows Server
4 199 (4.30%) Windows 10
5 193 (4.17%) Unix
6 186 (4.02%) Windows 7
7 159 (3.43%) Windows Server 2012
8 147 (3.18%) Windows Server 2008
9 62 (1.34%) Red Hat Enterprise Linux
10 53 (1.14%) Android
11 51 (1.10%) Apple iOS
12 46 (0.99%) CentOS
13 28 (0.60%) Windows 8
14 21 (0.45%) Mac OS X
15 19 (0.41%) Windows Server 2003
16 17 (0.37%) Mac OS
17 12 (0.26%) Ubuntu
18 11 (0.24%) Windows XP
19 8 (0.17%) AIX
19 8 (0.17%) Solaris
Processes & Methodologies
1 1,977 (42.71%) ITIL
2 949 (20.50%) Service Management
3 866 (18.71%) Agile Software Development
4 747 (16.14%) Project Management
5 549 (11.86%) Continuous Improvement
6 539 (11.64%) Problem-Solving
7 515 (11.13%) Stakeholder Management
8 484 (10.46%) Presales
9 451 (9.74%) ITSM
10 380 (8.21%) Change Management
11 328 (7.09%) DevOps
12 327 (7.06%) Problem Management
13 320 (6.91%) ITIL V3
14 319 (6.89%) PRINCE2
15 309 (6.68%) Incident Management
16 290 (6.26%) Service Delivery Management
17 268 (5.79%) CRM
18 256 (5.53%) Line Management
19 247 (5.34%) Service Design
20 243 (5.25%) Information Security
Programming Languages
1 449 (9.70%) SQL
2 272 (5.88%) PowerShell
3 228 (4.93%) Java
4 210 (4.54%) C#
5 137 (2.96%) Python
6 132 (2.85%) JavaScript
7 110 (2.38%) C
8 92 (1.99%) T-SQL
9 63 (1.36%) C++
10 58 (1.25%) Bash Shell
11 53 (1.14%) PHP
12 49 (1.06%) U-SQL
13 48 (1.04%) PL/SQL
14 47 (1.02%) Perl
15 39 (0.84%) Shell Script
16 32 (0.69%) Ruby
17 25 (0.54%) VBA
18 23 (0.50%) VB
19 16 (0.35%) Korn
19 16 (0.35%) RPG
Qualifications
1 586 (12.66%) Degree
2 413 (8.92%) Security Cleared
3 346 (7.47%) ITIL Certification
4 238 (5.14%) SC Cleared
5 234 (5.06%) Microsoft Certification
6 209 (4.52%) Cisco Certification
7 138 (2.98%) CCNP
8 128 (2.77%) CCNA
9 124 (2.68%) Computer Science Degree
10 123 (2.66%) MCSE
11 107 (2.31%) CISSP
12 96 (2.07%) ISEB
13 92 (1.99%) PMI Certification
14 83 (1.79%) PMP
15 72 (1.56%) MCSA
16 70 (1.51%) MCP
17 64 (1.38%) CISM
18 58 (1.25%) DV Cleared
19 54 (1.17%) VMware Certified Professional (VCP)
20 43 (0.93%) MCITP
Quality Assurance & Compliance
1 692 (14.95%) SLA
2 206 (4.45%) QA
3 190 (4.10%) ISO/IEC 27001
4 148 (3.20%) GDPR
5 90 (1.94%) PMO
6 56 (1.21%) PCI DSS
7 55 (1.19%) ISO/IEC 20000
8 36 (0.78%) COBIT
9 34 (0.73%) Data Quality
10 29 (0.63%) Cyber Essentials
11 24 (0.52%) Cyber Essentials PLUS
12 20 (0.43%) GPG13
13 19 (0.41%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 16 (0.35%) HMG Security Policy Framework
15 14 (0.30%) ISO 9001
16 9 (0.19%) GCP
16 9 (0.19%) PSD2
17 7 (0.15%) EMIR
17 7 (0.15%) MiFID
18 6 (0.13%) ISO 14001
System Software
1 570 (12.31%) Active Directory
2 399 (8.62%) VMware Infrastructure
3 203 (4.39%) Hyper-V
4 85 (1.84%) Virtual Machines
5 82 (1.77%) XenApp
6 76 (1.64%) vSphere
7 75 (1.62%) Microsoft App-V
7 75 (1.62%) Virtual Desktop
8 66 (1.43%) XenDesktop
9 59 (1.27%) Docker
10 56 (1.21%) VMware ESXi
11 24 (0.52%) BitLocker
12 20 (0.43%) Terminal Services
13 17 (0.37%) Firmware
14 16 (0.35%) VMware Server
15 11 (0.24%) NFS
16 10 (0.22%) ProxySG
17 9 (0.19%) KVM
18 7 (0.15%) Samba
18 7 (0.15%) VMware NSX
Systems Management
1 171 (3.69%) SCCM
2 83 (1.79%) SCVMM
3 71 (1.53%) Puppet
4 54 (1.17%) Ansible
5 53 (1.14%) SCOM
6 43 (0.93%) Microsoft Intune
7 38 (0.82%) vCenter Server
8 33 (0.71%) Opscode Chef
9 31 (0.67%) Nagios
10 27 (0.58%) Backup Exec
10 27 (0.58%) NetBackup
11 26 (0.56%) Cisco CUCM
12 23 (0.50%) ServiceCenter
13 22 (0.48%) Kubernetes
14 20 (0.43%) EMC NetWorker
14 20 (0.43%) SCOrch
14 20 (0.43%) Terraform
15 19 (0.41%) WSUS
16 18 (0.39%) vMotion
17 17 (0.37%) Microsoft Data Protection Manager
Vendors
1 1,170 (25.28%) Microsoft
2 507 (10.95%) VMware
3 432 (9.33%) Cisco
4 301 (6.50%) Citrix
5 200 (4.32%) HP
6 184 (3.97%) Oracle
7 169 (3.65%) SAP
8 166 (3.59%) CheckPoint
8 166 (3.59%) ServiceNow
9 118 (2.55%) Juniper
10 116 (2.51%) Fortinet
11 111 (2.40%) F5
12 87 (1.88%) EMC
13 85 (1.84%) Google
14 80 (1.73%) SolarWinds
15 79 (1.71%) Salesforce.com
15 79 (1.71%) Veeam
16 78 (1.69%) NetApp
17 77 (1.66%) Apple
18 76 (1.64%) Dell