Service Delivery Jobs

Service Delivery
UK

The table below provides summary statistics for permanent job vacancies requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 30 April 2025, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 37 98 137
Rank change year-on-year +61 +39 +6
Permanent jobs citing Service Delivery 3,002 2,585 2,673
As % of all permanent jobs advertised in the UK 5.76% 2.63% 2.57%
As % of the Processes & Methodologies category 6.17% 3.06% 2.69%
Number of salaries quoted 915 1,770 1,709
10th Percentile £31,250 £28,825 £26,250
25th Percentile £41,250 £36,250 £34,250
Median annual salary (50th Percentile) £56,000 £50,000 £51,550
Median % change year-on-year +12.00% -3.01% -1.81%
75th Percentile £70,000 £66,250 £70,000
90th Percentile £81,500 £78,750 £88,750
UK excluding London median annual salary £51,474 £47,000 £45,000
% change year-on-year +9.52% +4.44% -5.26%

All Process and Methodology Skills
UK

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 48,641 84,574 99,457
As % of all permanent jobs advertised in the UK 93.26% 86.00% 95.63%
Number of salaries quoted 26,531 59,798 58,397
10th Percentile £30,580 £29,000 £34,000
25th Percentile £42,500 £40,000 £45,000
Median annual salary (50th Percentile) £57,500 £55,000 £61,500
Median % change year-on-year +4.55% -10.57% +2.50%
75th Percentile £76,250 £72,500 £82,500
90th Percentile £98,750 £92,500 £100,000
UK excluding London median annual salary £52,500 £50,000 £55,000
% change year-on-year +5.00% -9.09% +4.76%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 30 April 2025.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +66 2,837 £56,000 +12.00% 976
UK excluding London +69 2,220 £51,474 +9.52% 666
South East +80 971 £53,500 +9.18% 185
London +65 700 £65,000 +8.33% 380
North of England +35 448 £50,000 +5.26% 159
North West +39 358 £50,000 - 98
Work from Home -18 351 £60,000 +9.09% 423
East of England +81 292 £51,500 +37.33% 73
Midlands +31 290 £52,387 +10.40% 118
West Midlands +39 239 £52,093 +4.19% 75
South West -2 109 £56,745 +13.49% 62
Scotland +65 76 £58,750 +17.52% 39
Yorkshire +9 75 £40,000 -15.79% 46
East Midlands -4 48 £52,250 +39.33% 42
Wales +17 29 £48,535 -6.84% 33
North East +28 15 £52,000 +36.61% 16
Northern Ireland +26 7 - - 13

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (2.03%) SharePoint
2 41 (1.37%) Microsoft Exchange
3 20 (0.67%) Confluence
4 14 (0.47%) IIS
5 9 (0.30%) Tomcat
6 6 (0.20%) nginx
7 5 (0.17%) NetWeaver
8 4 (0.13%) Apache
8 4 (0.13%) CMS
8 4 (0.13%) Headless CMS
9 1 (0.033%) OpenStack
9 1 (0.033%) Umbraco
9 1 (0.033%) WordPress
Applications
1 82 (2.73%) Microsoft Office
2 73 (2.43%) Microsoft Excel
3 33 (1.10%) Microsoft PowerPoint
4 21 (0.70%) Microsoft Project
5 14 (0.47%) Trello
6 6 (0.20%) Chatbot
7 5 (0.17%) Spreadsheet
7 5 (0.17%) Stata
8 4 (0.13%) MS Visio
9 2 (0.067%) AutoCAD
9 2 (0.067%) Camtasia
10 1 (0.033%) Final Cut Pro
Business Applications
1 11 (0.37%) Dynamics CRM
2 9 (0.30%) Oracle Payroll
3 8 (0.27%) Salesforce CRM
4 5 (0.17%) Dynamics NAV
4 5 (0.17%) Oracle ERP
4 5 (0.17%) Oracle Subledger Accounting
4 5 (0.17%) Shopify
5 4 (0.13%) iTrent
6 3 (0.100%) Infor M3
6 3 (0.100%) Oracle EBS
6 3 (0.100%) Remedy ITSM
7 2 (0.067%) Dynamics GP
7 2 (0.067%) Magento
7 2 (0.067%) NetSuite
7 2 (0.067%) PeopleSoft Financials
7 2 (0.067%) SAP S/4HANA
8 1 (0.033%) CiviCRM
8 1 (0.033%) Orchard Housing
8 1 (0.033%) Relativity
8 1 (0.033%) SAP BPC
Cloud Services
1 258 (8.59%) Azure
2 208 (6.93%) Microsoft 365
3 172 (5.73%) Power Platform
4 89 (2.96%) AWS
5 54 (1.80%) Entra ID
6 52 (1.73%) SaaS
7 43 (1.43%) Dynamics 365
8 29 (0.97%) PowerApps
9 24 (0.80%) OneDrive
10 23 (0.77%) Azure DevOps
11 20 (0.67%) IaaS
11 20 (0.67%) Power Automate
12 18 (0.60%) PaaS
13 14 (0.47%) Azure Logic Apps
13 14 (0.47%) Azure Monitor
14 12 (0.40%) Azure Sentinel
14 12 (0.40%) Microsoft Copilot
15 11 (0.37%) Azure Data Factory
15 11 (0.37%) Cloud Computing
16 9 (0.30%) GCP
Communications & Networking
1 82 (2.73%) Firewall
2 42 (1.40%) WAN
2 42 (1.40%) Wireless
3 38 (1.27%) DNS
4 36 (1.20%) Network Security
5 33 (1.10%) LAN
6 31 (1.03%) Wi-Fi
7 27 (0.90%) TCP/IP
8 26 (0.87%) VPN
9 23 (0.77%) DHCP
10 19 (0.63%) Internet
11 18 (0.60%) VLAN
12 16 (0.53%) SD-WAN
13 13 (0.43%) VoIP
14 11 (0.37%) Cisco IOS
15 10 (0.33%) WLAN
16 9 (0.30%) Intrusion Detection
16 9 (0.30%) Remote Desktop
17 8 (0.27%) Cisco Nexus
17 8 (0.27%) OSPF
Database & Business Intelligence
1 133 (4.43%) Power BI
2 98 (3.26%) GIS
2 98 (3.26%) Power Query
3 94 (3.13%) Geospatial Data
4 69 (2.30%) SQL Server
5 17 (0.57%) Data Warehouse
6 14 (0.47%) SQL Server Integration Services
7 11 (0.37%) Data Lake
7 11 (0.37%) SQL Server Reporting Services
8 10 (0.33%) DB2
9 9 (0.30%) Amazon RDS
9 9 (0.30%) Relational Database
10 6 (0.20%) MariaDB
11 5 (0.17%) BusinessObjects
11 5 (0.17%) Microsoft Analysis Services
11 5 (0.17%) SAP BW
11 5 (0.17%) SAP Data Services
11 5 (0.17%) SAP HANA
11 5 (0.17%) SQL Server Analysis Services
11 5 (0.17%) Tableau
Development Applications
1 64 (2.13%) JIRA
2 10 (0.33%) Visual Studio
3 7 (0.23%) NDoc
4 6 (0.20%) SQL Server Management Studio (SSMS)
5 5 (0.17%) Jenkins
5 5 (0.17%) Oracle Forms
6 3 (0.100%) Git
7 2 (0.067%) GitLab
General
1 1,765 (58.79%) Manufacturing
2 588 (19.59%) Social Skills
3 261 (8.69%) Finance
4 160 (5.33%) Analytical Skills
5 98 (3.26%) Public Sector
6 73 (2.43%) Inclusion and Diversity
7 68 (2.27%) Law
8 56 (1.87%) Retail
9 55 (1.83%) Organisational Skills
10 48 (1.60%) Legal
10 48 (1.60%) Marketing
11 44 (1.47%) Presentation Skills
12 29 (0.97%) Banking
13 27 (0.90%) Telecoms
14 21 (0.70%) Influencing Skills
15 16 (0.53%) Police
16 15 (0.50%) Pharmaceutical
17 14 (0.47%) Local Government
17 14 (0.47%) Military
18 13 (0.43%) Aerospace
Job Titles
1 145 (4.83%) Analyst
2 140 (4.66%) Senior
3 139 (4.63%) Service Manager
4 133 (4.43%) IT Manager
5 114 (3.80%) Lead
6 99 (3.30%) Technical Manager
7 97 (3.23%) Technical Support
8 93 (3.10%) Support Technician
9 90 (3.00%) Delivery Manager
10 81 (2.70%) IT Support
11 70 (2.33%) Support Analyst
12 65 (2.17%) Service Delivery Manager
13 61 (2.03%) Consultant
14 49 (1.63%) Developer
15 48 (1.60%) Service Desk Manager
16 46 (1.53%) Architect
16 46 (1.53%) IT Services Manager
17 45 (1.50%) Head of IT
18 41 (1.37%) IT Analyst
19 39 (1.30%) Support Manager
Libraries, Frameworks & Software Standards
1 39 (1.30%) .NET
2 20 (0.67%) Web Services
3 13 (0.43%) HTML
4 12 (0.40%) .NET Framework
5 11 (0.37%) CSS
6 9 (0.30%) ASP.NET
6 9 (0.30%) REST
6 9 (0.30%) SOAP
7 7 (0.23%) React
8 6 (0.20%) JSON
8 6 (0.20%) XML
9 5 (0.17%) AngularJS
9 5 (0.17%) jQuery
10 4 (0.13%) Ajax
10 4 (0.13%) Bootstrap
10 4 (0.13%) Django
10 4 (0.13%) EDI
10 4 (0.13%) Express.js
10 4 (0.13%) Node.js
10 4 (0.13%) Oracle Fusion
Miscellaneous
1 127 (4.23%) Management Information System
2 94 (3.13%) Algorithms
3 73 (2.43%) Self-Motivation
4 54 (1.80%) Onboarding
5 35 (1.17%) Data Centre
6 32 (1.07%) Social Media
7 31 (1.03%) Driving Licence
8 26 (0.87%) Product Ownership
9 19 (0.63%) CMDB
9 19 (0.63%) Public Cloud
9 19 (0.63%) Virtual Team
10 16 (0.53%) NHS
11 14 (0.47%) Team-Oriented Environment
12 12 (0.40%) Enterprise Software
13 10 (0.33%) EPoS
14 8 (0.27%) Distributed Architecture
14 8 (0.27%) Hedge funds
14 8 (0.27%) Security Posture
15 7 (0.23%) Data Structures
15 7 (0.23%) Life Science
Operating Systems
1 198 (6.60%) Windows
2 77 (2.56%) Linux
3 73 (2.43%) Windows Server
4 44 (1.47%) Windows 10
5 26 (0.87%) Mac OS
6 16 (0.53%) Apple iOS
7 14 (0.47%) Windows Vista
8 13 (0.43%) Ubuntu
9 12 (0.40%) CentOS
10 11 (0.37%) AIX
10 11 (0.37%) Mac OS X
10 11 (0.37%) Unix
11 7 (0.23%) Solaris
12 6 (0.20%) Android
12 6 (0.20%) Red Hat Enterprise Linux
13 5 (0.17%) Rocky
13 5 (0.17%) VMS
14 4 (0.13%) Windows Server 2019
15 3 (0.100%) Windows Server 2016
16 2 (0.067%) Windows Server 2012
Processes & Methodologies
1 533 (17.75%) Problem-Solving
2 378 (12.59%) ITIL
3 363 (12.09%) Continuous Improvement
4 302 (10.06%) Customer Service
5 280 (9.33%) Service Management
6 264 (8.79%) Coaching
7 203 (6.76%) ITSM
8 173 (5.76%) Project Management
9 169 (5.63%) Business Intelligence
10 164 (5.46%) Agile
11 161 (5.36%) Process Improvement
12 156 (5.20%) Cybersecurity
12 156 (5.20%) Data Management
13 146 (4.86%) Customer Experience
14 138 (4.60%) Project Delivery
15 136 (4.53%) Stakeholder Management
16 132 (4.40%) Asset Management
17 127 (4.23%) Change Management
18 124 (4.13%) Strategic Planning
19 121 (4.03%) Incident Management
Programming Languages
1 192 (6.40%) SQL
2 55 (1.83%) C#
3 37 (1.23%) Python
4 36 (1.20%) PowerShell
5 35 (1.17%) Java
6 17 (0.57%) JavaScript
7 13 (0.43%) T-SQL
8 10 (0.33%) PL/SQL
9 9 (0.30%) VB.NET
10 6 (0.20%) Bash
10 6 (0.20%) R
11 5 (0.17%) C
12 4 (0.13%) VB
13 3 (0.100%) Data Analysis Expressions
13 3 (0.100%) RPG
14 2 (0.067%) C++
14 2 (0.067%) VBA
15 1 (0.033%) Bicep
15 1 (0.033%) JCL
15 1 (0.033%) VBScript
Qualifications
1 1,630 (54.30%) NVQ Level 3
2 335 (11.16%) Degree
3 180 (6.00%) NVQ Level 4
4 74 (2.47%) Security Cleared
5 55 (1.83%) SC Cleared
6 48 (1.60%) ITIL Certification
7 47 (1.57%) DBS Check
8 41 (1.37%) CISSP
9 39 (1.30%) PMI Certification
9 39 (1.30%) PMP
10 37 (1.23%) Microsoft Certification
11 36 (1.20%) BPSS Clearance
11 36 (1.20%) Cisco Certification
12 32 (1.07%) Computer Science Degree
13 29 (0.97%) CCNP
14 24 (0.80%) CISM
15 22 (0.73%) Azure Certification
16 21 (0.70%) Master's Degree
17 19 (0.63%) MCSA
18 18 (0.60%) CRISC
Quality Assurance & Compliance
1 72 (2.40%) SLA
2 50 (1.67%) QA
3 45 (1.50%) GDPR
4 24 (0.80%) NIST
5 22 (0.73%) GRC
6 21 (0.70%) ISO/IEC 27001
7 19 (0.63%) Cyber Essentials
8 17 (0.57%) Accessibility
9 14 (0.47%) PMO
10 12 (0.40%) Data Quality
11 11 (0.37%) Cyber Essentials PLUS
12 5 (0.17%) ISO 9001
13 4 (0.13%) COBIT
13 4 (0.13%) ISO/IEC 20000
14 3 (0.100%) Good Clinical Practice
14 3 (0.100%) PCI DSS
14 3 (0.100%) Sarbanes-Oxley
15 2 (0.067%) Actionable Recommendations
15 2 (0.067%) HL7
16 1 (0.033%) GLBA
System Software
1 137 (4.56%) Active Directory
2 44 (1.47%) VMware Infrastructure
3 32 (1.07%) Hyper-V
4 6 (0.20%) Virtual Machines
5 5 (0.17%) VMware ESXi
6 4 (0.13%) Docker
6 4 (0.13%) Firmware
6 4 (0.13%) Virtual Desktop
7 3 (0.100%) DFS Replication
7 3 (0.100%) Virtual Servers
8 2 (0.067%) pfSense
9 1 (0.033%) BitLocker
9 1 (0.033%) NFS
9 1 (0.033%) Oracle RAC
9 1 (0.033%) Terminal Services
9 1 (0.033%) Time Sharing Option
9 1 (0.033%) vCloud
9 1 (0.033%) Veritas Cluster Server
9 1 (0.033%) vSphere
9 1 (0.033%) XenApp
Systems Management
1 62 (2.07%) Microsoft Intune
2 22 (0.73%) SCCM
3 18 (0.60%) FortiGate
3 18 (0.60%) Terraform
4 16 (0.53%) Kubernetes
5 14 (0.47%) Ansible
6 9 (0.30%) Active Directory Federation Services
7 6 (0.20%) WSUS
8 5 (0.17%) Jamf Pro
8 5 (0.17%) Single Sign-On
8 5 (0.17%) Tivoli Storage Manager
9 4 (0.13%) Puppet
10 3 (0.100%) Microsoft Data Protection Manager
10 3 (0.100%) NetBackup
11 2 (0.067%) Autotask
11 2 (0.067%) cPanel
11 2 (0.067%) Failover Clustering
11 2 (0.067%) Grafana
11 2 (0.067%) Prometheus
12 1 (0.033%) AirWatch
Vendors
1 361 (12.03%) Microsoft
2 108 (3.60%) ServiceNow
3 76 (2.53%) Cisco
4 65 (2.17%) Oracle
5 63 (2.10%) VMware
6 24 (0.80%) SAP
7 19 (0.63%) SolarWinds
8 18 (0.60%) Apple
8 18 (0.60%) Salesforce
8 18 (0.60%) Sun
9 16 (0.53%) Atlassian
9 16 (0.53%) Meraki
10 15 (0.50%) Palo Alto
10 15 (0.50%) Red Hat
11 13 (0.43%) Fortinet
11 13 (0.43%) Google
11 13 (0.43%) HP
12 12 (0.40%) Epicor
13 10 (0.33%) IBM
14 8 (0.27%) Citrix