The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 3 months to 25 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Services Delivery
UK
Rank 110 90 78
Rank change year-on-year -20 -12  
Permanent jobs citing Service Delivery 2335 3216 3735
As % of all permanent IT jobs advertised in the UK 2.75% 3.11% 3.52%
As % of the Processes & Methodologies category 3.09% 3.52% 4.04%
Number of salaries quoted 1721 2354 2678
Median salary £47,500 £50,000 £47,500
Median salary % change year-on-year -5.00% +5.26%  
90% offered a salary of more than £27,500 £28,000 £29,000
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London median salary £43,750 £45,000 £45,000
% change year-on-year -2.77% -  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 75633 91466 92413
As % of all permanent IT job vacancies advertised in the UK 89.04% 88.55% 87.00%
Number of salaries quoted 62140 75689 74754
Median salary £50,000 £50,000 £49,500
Median salary % change year-on-year - +1.01%  
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Delivery
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Delivery as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 3 months to 25 March 2017.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 2166 £47,500 -5.00% 246
London -9 772 £53,865 -6.32% 83
South East -33 371 £47,500 -2.06% 56
West Midlands 0 218 £45,001 - 13
South West +3 200 £37,500 - 12
East of England +5 193 £43,000 -12.24% 20
North West -50 162 £45,000 -2.70% 28
Berkshire -5 147 £49,000 -6.66% 15
City of London +57 144 £55,000 -6.38% 23
Birmingham -3 140 £51,500 +37.38% 7
Yorkshire -34 140 £45,000 -5.26% 19
West Yorkshire -4 105 £45,000 -10.00% 15
Manchester -64 85 £47,500 - 19
East Midlands -9 79 £41,500 +18.57% 11
Surrey -31 77 £47,500 - 11
Hampshire -12 67 £37,678 -24.64% 8
Essex +25 62 £43,000 -21.81% 2
Leeds -20 62 £48,750 -11.36% 5
Hertfordshire +7 60 £47,500 -13.63% 8
Bristol +31 59 £45,000 - 4
Cheshire +13 54 £47,500 +18.75% 4
Scotland +19 52 £45,000 -4.25% 12
Reading -3 48 £36,750 -26.50% 9
Cambridgeshire -1 36 £34,000 -33.65% 4
Gloucestershire +8 34 £37,250 +18.25%
Buckinghamshire +11 33 £45,000 -8.62% 8
Wales +7 32 £36,116 -17.44% 12
Wiltshire -18 32 £38,750 -1.70% 3
Somerset -19 30 £33,000 -5.71% 4
Maidenhead +13 27 £60,000 -25.00% 3

Service Delivery
Top 30 Related IT Skills

For the 6 months to 25 March 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Delivery.

1 2263 (44.72%) ITIL
2 1218 (24.07%) Finance
3 1099 (21.72%) Microsoft
4 937 (18.52%) Windows
5 934 (18.46%) Service Management
6 845 (16.70%) Project Management
7 809 (15.99%) SLA
8 749 (14.80%) MS Excel
9 666 (13.16%) Agile Software Development
10 618 (12.21%) Degree
11 616 (12.17%) SQL
12 604 (11.94%) Active Directory
13 599 (11.84%) Continuous Improvement
14 584 (11.54%) Data Centre
15 543 (10.73%) VMware
16 505 (9.98%) Stakeholder Management
17 496 (9.80%) ITIL Certification
18 495 (9.78%) Cisco
19 490 (9.68%) Analytical Skills
20 448 (8.85%) SQL Server
21 431 (8.52%) Linux
22 427 (8.44%) Change Management
23 423 (8.36%) PRINCE2
24 417 (8.24%) Incident Management
25 412 (8.14%) Windows Server
26 406 (8.02%) Management Information System
26 406 (8.02%) Problem Management
27 399 (7.89%) Line Management
28 388 (7.67%) MS Office
29 382 (7.55%) VMware Infrastructure

Service Delivery
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 251 (4.96%) MS Exchange
2 194 (3.83%) SharePoint
3 155 (3.06%) IIS
4 99 (1.96%) Exchange Server 2010
5 95 (1.88%) Skype for Business
6 87 (1.72%) Apache
7 85 (1.68%) Exchange Server 2013
8 48 (0.95%) Tomcat
9 45 (0.89%) Confluence
10 39 (0.77%) JBoss
11 37 (0.73%) Oracle SOA Suite
12 35 (0.69%) CMS
12 35 (0.69%) WebSphere
13 32 (0.63%) Exchange Server 2007
14 26 (0.51%) WebLogic
15 20 (0.40%) BizTalk Server
16 17 (0.34%) Blackberry Enterprise Server
17 16 (0.32%) Exchange Server 2003
18 14 (0.28%) Documentum
19 11 (0.22%) Drupal
Applications
1 749 (14.80%) MS Excel
2 388 (7.67%) MS Office
3 215 (4.25%) MS PowerPoint
4 84 (1.66%) MS Project
5 72 (1.42%) MS Visio
6 12 (0.24%) Spreadsheet
7 6 (0.12%) Acrobat
7 6 (0.12%) Camtasia
7 6 (0.12%) Snagit
8 5 (0.099%) Adobe Captivate
9 4 (0.079%) Adobe Creative Suite
10 3 (0.059%) AutoCAD
10 3 (0.059%) Photoshop
11 1 (0.020%) 3ds Max
11 1 (0.020%) Adobe Premiere
11 1 (0.020%) Revit
11 1 (0.020%) SPSS
Business Applications
1 38 (0.75%) assyst
2 26 (0.51%) Oracle Financials
3 25 (0.49%) Dynamics CRM
4 22 (0.43%) Oracle Retail
4 22 (0.43%) PeopleSoft Financials
5 19 (0.38%) Dynamics AX
5 19 (0.38%) RiskWrite
5 19 (0.38%) SAP ERP
6 18 (0.36%) Remedy ITSM
6 18 (0.36%) Sentinel
7 16 (0.32%) SAP CO
7 16 (0.32%) SAP FI
7 16 (0.32%) SAP FI/CO
8 15 (0.30%) SAP BPC
9 14 (0.28%) Dynamics NAV
9 14 (0.28%) SAP MDG
9 14 (0.28%) SAP S/4HANA
10 13 (0.26%) Oracle EBS
10 13 (0.26%) Unit4 Business World
11 10 (0.20%) SAP CRM
Cloud Services
1 223 (4.41%) Office 365
2 222 (4.39%) Microsoft Azure
3 163 (3.22%) Amazon AWS
4 118 (2.33%) SaaS
5 98 (1.94%) IaaS
6 81 (1.60%) PaaS
7 64 (1.26%) Cloud Computing
8 57 (1.13%) Amazon EC2
9 25 (0.49%) SuccessFactors
10 16 (0.32%) GitHub
11 11 (0.22%) Amazon S3
11 11 (0.22%) Google Cloud Platform
12 10 (0.20%) AWS CloudFormation
13 8 (0.16%) Azure Active Directory
14 7 (0.14%) Amazon CloudWatch
14 7 (0.14%) iPaaS
15 6 (0.12%) Force.com
15 6 (0.12%) OneDrive
16 5 (0.099%) Virtual Private Cloud
16 5 (0.099%) Yammer
Communications & Networking
1 353 (6.98%) Firewall
2 236 (4.66%) DNS
3 229 (4.53%) WAN
4 195 (3.85%) LAN
5 151 (2.98%) DHCP
5 151 (2.98%) TCP/IP
6 141 (2.79%) Internet
7 136 (2.69%) VPN
8 127 (2.51%) SAN
9 116 (2.29%) Network Security
10 103 (2.04%) Wireless
11 88 (1.74%) VoIP
12 74 (1.46%) Cisco ASA
13 67 (1.32%) OSPF
14 60 (1.19%) Skype
15 59 (1.17%) LDAP
16 58 (1.15%) MPLS
17 55 (1.09%) SSL
18 54 (1.07%) HTTP
19 49 (0.97%) VLAN
Database & Business Intelligence
1 448 (8.85%) SQL Server
2 124 (2.45%) MySQL
3 82 (1.62%) Relational Database
4 73 (1.44%) SQL Server 2008
5 66 (1.30%) Data Warehouse
6 64 (1.26%) SQL Server 2012
7 63 (1.25%) SQL Server Integration Services
7 63 (1.25%) SQL Server Reporting Services
8 47 (0.93%) DB2
9 43 (0.85%) SQL Server 2005
10 40 (0.79%) Big Data
11 37 (0.73%) MongoDB
12 36 (0.71%) BusinessObjects
13 34 (0.67%) Oracle Database
14 30 (0.59%) NoSQL
15 23 (0.45%) SAP BW
16 22 (0.43%) Hadoop
16 22 (0.43%) RDBMS
17 20 (0.40%) MS Access
18 19 (0.38%) PostgreSQL
Development Applications
1 103 (2.04%) JIRA
2 78 (1.54%) Jenkins
3 71 (1.40%) MSTest
4 64 (1.26%) NUnit
5 45 (0.89%) JUnit
6 41 (0.81%) Subversion
7 39 (0.77%) Eclipse
8 36 (0.71%) Team Foundation Server
9 31 (0.61%) Atlassian Bamboo
9 31 (0.61%) Selenium
10 28 (0.55%) Git (software)
11 26 (0.51%) Maven
12 20 (0.40%) Bitbucket
12 20 (0.40%) Visual Studio
13 19 (0.38%) EasyMock
13 19 (0.38%) VersionOne
14 14 (0.28%) TeamCity
15 11 (0.22%) Rational DOORS
16 10 (0.20%) Oracle Forms
16 10 (0.20%) WATIR
General
1 1218 (24.07%) Finance
2 351 (6.94%) Retail
3 262 (5.18%) Telecoms
4 200 (3.95%) Banking
5 152 (3.00%) Legal
6 136 (2.69%) Marketing
7 96 (1.90%) Publishing
8 86 (1.70%) Back Office
9 76 (1.50%) Law
10 73 (1.44%) Manufacturing
11 49 (0.97%) Billing
12 43 (0.85%) Advertising
13 30 (0.59%) Financial Institution
14 26 (0.51%) Games
15 22 (0.43%) German Language
15 22 (0.43%) Military
16 21 (0.42%) Investment Banking
17 20 (0.40%) French Language
18 18 (0.36%) Pharmaceutical
19 14 (0.28%) Corporate Banking
Job Titles
1 828 (16.36%) Service Manager
2 683 (13.50%) Analyst
3 557 (11.01%) Delivery Manager
4 524 (10.36%) Services Delivery Manager
5 402 (7.94%) IT Manager
6 307 (6.07%) Architect
7 215 (4.25%) Consultant
8 198 (3.91%) IT Services Manager
9 178 (3.52%) Service Analyst
10 170 (3.36%) Support Engineer
11 166 (3.28%) Support Analyst
12 159 (3.14%) Project Manager
13 148 (2.92%) Applications Support
14 146 (2.89%) Developer
15 142 (2.81%) Network Engineer
16 141 (2.79%) Team Leader
17 127 (2.51%) Administrator
18 126 (2.49%) IT Support
19 122 (2.41%) Support Manager
20 116 (2.29%) ITIL Manager
Libraries, Frameworks & Software Standards
1 272 (5.38%) .NET
2 235 (4.64%) Web Services
3 205 (4.05%) HTML
4 163 (3.22%) XML
5 143 (2.83%) ASP.NET
6 137 (2.71%) CSS
7 109 (2.15%) SOAP
8 99 (1.96%) WCF
9 91 (1.80%) XSLT
10 87 (1.72%) jQuery
11 72 (1.42%) RESTful
12 67 (1.32%) Middleware
13 64 (1.26%) LINQ
14 62 (1.23%) WPF
15 61 (1.21%) Silverlight
15 61 (1.21%) WF
16 41 (0.81%) J2EE
17 39 (0.77%) .NET Framework
18 38 (0.75%) Spring
19 33 (0.65%) HTML5
Miscellaneous
1 584 (11.54%) Data Centre
2 490 (9.68%) Analytical Skills
3 406 (8.02%) Management Information System
4 213 (4.21%) Computer Science
5 126 (2.49%) CMDB
6 95 (1.88%) User Experience
7 81 (1.60%) Virtual Team
8 63 (1.25%) Enterprise Software
9 58 (1.15%) Public Cloud
10 55 (1.09%) Driving Licence
11 44 (0.87%) Clustering
12 41 (0.81%) iPad
13 40 (0.79%) Blackberry
13 40 (0.79%) Replication
14 39 (0.77%) Video Conferencing
15 33 (0.65%) NHS
16 31 (0.61%) Hybrid Cloud
16 31 (0.61%) PKI
17 30 (0.59%) FMCG
18 26 (0.51%) Private Cloud
Operating Systems
1 937 (18.52%) Windows
2 431 (8.52%) Linux
3 412 (8.14%) Windows Server
4 231 (4.57%) Windows Server 2008
5 219 (4.33%) Windows Server 2012
6 202 (3.99%) Unix
7 184 (3.64%) Windows 7
8 158 (3.12%) Windows Server 2003
9 77 (1.52%) Windows 10
10 71 (1.40%) Windows 8
11 66 (1.30%) Red Hat Enterprise Linux
12 54 (1.07%) Android
13 46 (0.91%) Apple iOS
14 45 (0.89%) Mac OS X
15 33 (0.65%) Windows XP
16 28 (0.55%) Solaris
17 27 (0.53%) CentOS
18 17 (0.34%) Mac OS
19 13 (0.26%) AIX
20 11 (0.22%) Windows Vista
Processes & Methodologies
1 2263 (44.72%) ITIL
2 934 (18.46%) Service Management
3 845 (16.70%) Project Management
4 666 (13.16%) Agile Software Development
5 599 (11.84%) Continuous Improvement
6 505 (9.98%) Stakeholder Management
7 427 (8.44%) Change Management
8 423 (8.36%) PRINCE2
9 417 (8.24%) Incident Management
10 406 (8.02%) Problem Management
11 399 (7.89%) Line Management
12 368 (7.27%) ITIL V3
13 337 (6.66%) ITSM
14 334 (6.60%) Presales
15 323 (6.38%) IT Strategy
16 277 (5.47%) Software Engineering
17 258 (5.10%) Performance Management
18 250 (4.94%) Change Control
18 250 (4.94%) Service Design
19 245 (4.84%) Mentoring
Programming Languages
1 616 (12.17%) SQL
2 257 (5.08%) Java
3 197 (3.89%) JavaScript
4 189 (3.74%) C#
5 150 (2.96%) PowerShell
6 131 (2.59%) C
7 120 (2.37%) T-SQL
8 115 (2.27%) Python
9 112 (2.21%) C++
10 90 (1.78%) PL/SQL
11 68 (1.34%) Perl
12 59 (1.17%) PHP
13 51 (1.01%) Bash Shell
14 45 (0.89%) Shell Script
15 34 (0.67%) Ruby
16 31 (0.61%) VB.NET
17 29 (0.57%) VBScript
18 20 (0.40%) ABAP
18 20 (0.40%) VB
19 14 (0.28%) VBA
Qualifications
1 618 (12.21%) Degree
2 496 (9.80%) ITIL Certification
3 366 (7.23%) Security Cleared
4 186 (3.68%) Microsoft Certification
4 186 (3.68%) SC Cleared
5 182 (3.60%) Cisco Certification
6 142 (2.81%) ISEB
7 138 (2.73%) CISSP
8 134 (2.65%) CCNA
9 104 (2.06%) CCNP
10 103 (2.04%) PMP
11 102 (2.02%) MCSE
12 101 (2.00%) CISM
13 96 (1.90%) DV Cleared
13 96 (1.90%) ITIL Foundation Certificate
14 87 (1.72%) PMI Certification
15 77 (1.52%) CISA
16 53 (1.05%) PRINCE2 Certification
17 48 (0.95%) MCP
18 47 (0.93%) MCSA
Quality Assurance & Compliance
1 809 (15.99%) SLA
2 213 (4.21%) QA
3 190 (3.75%) ISO/IEC 27001
4 76 (1.50%) PCI DSS
5 60 (1.19%) PMO
6 38 (0.75%) COBIT
7 28 (0.55%) ISO 9001
8 27 (0.53%) Disclosure Scotland
9 24 (0.47%) Sarbanes-Oxley
10 17 (0.34%) Cyber Essentials
10 17 (0.34%) Data Quality
11 16 (0.32%) ISO 14001
12 14 (0.28%) Cyber Essentials PLUS
12 14 (0.28%) HMG Security Policy Framework
13 13 (0.26%) ISO27002
14 10 (0.20%) P3O
15 9 (0.18%) GCP
16 5 (0.099%) GDPR
16 5 (0.099%) ISO 9000
16 5 (0.099%) WCAG
System Software
1 604 (11.94%) Active Directory
2 382 (7.55%) VMware Infrastructure
3 139 (2.75%) Hyper-V
4 74 (1.46%) XenApp
5 68 (1.34%) Virtual Machines
6 64 (1.26%) vSphere
7 35 (0.69%) VMware ESX
8 30 (0.59%) Firmware
9 25 (0.49%) XenDesktop
10 24 (0.47%) Microsoft App-V
11 22 (0.43%) Terminal Services
12 20 (0.40%) Virtual Servers
13 17 (0.34%) Docker
13 17 (0.34%) Virtual Desktop
14 15 (0.30%) vCloud
15 14 (0.28%) VMware ESXi
16 13 (0.26%) VMware Server
16 13 (0.26%) XenServer
17 12 (0.24%) Shibboleth
18 9 (0.18%) VMware Workstation
Systems Management
1 192 (3.79%) SCCM
2 107 (2.11%) SCOM
3 52 (1.03%) SCVMM
4 51 (1.01%) Backup Exec
5 49 (0.97%) Puppet
6 42 (0.83%) NetBackup
7 40 (0.79%) Microsoft Clustering
8 37 (0.73%) Opscode Chef
9 30 (0.59%) Tivoli
10 26 (0.51%) Ansible
11 23 (0.45%) WSUS
12 22 (0.43%) Nagios
13 15 (0.30%) HP Quality Center
13 15 (0.30%) Tivoli Storage Manager
14 12 (0.24%) FortiGate
15 11 (0.22%) OpenView
16 10 (0.20%) McAfee ePO
16 10 (0.20%) Terraform
16 10 (0.20%) vRealize
17 9 (0.18%) Failover Clustering
Vendors
1 1099 (21.72%) Microsoft
2 543 (10.73%) VMware
3 495 (9.78%) Cisco
4 358 (7.08%) Citrix
5 351 (6.94%) Oracle
6 285 (5.63%) HP
7 188 (3.72%) CheckPoint
8 183 (3.62%) SAP
9 159 (3.14%) Juniper
10 150 (2.96%) Red Hat
11 128 (2.53%) IBM
12 99 (1.96%) NetApp
13 93 (1.84%) Fortinet
14 90 (1.78%) ServiceNow
15 78 (1.54%) Apple
16 76 (1.50%) F5
17 75 (1.48%) EMC
18 73 (1.44%) Dell
19 58 (1.15%) Avaya
20 56 (1.11%) BMC
East London
Searchability
Salary: £30000 per annum
Posted: Yesterday
City, London
MACQUARIE
Posted: 4 hours ago
Kent
Aesica Pharmaceuticals
Salary: Competitive
Posted: Yesterday
London
Webrecruit
Salary: £Competitive
Posted: Yesterday
Sandy, Bedfordshire
Harvey Nash plc
Salary: £35000 - £45000 per annum
Posted: Yesterday
City, London
Computer People
Salary: £90000.00 - £110000.00 per annum + Bonus & Benefits
Posted: Yesterday
Egham, Surrey
Austin Fraser
Salary: £4000 - £32000 per annum
Posted: Yesterday
Bridgend, Mid Glamorgan
South Wales Police
Salary: From £27,246 to £31,620 per annum
Posted: Yesterday
Egham, Surrey
Austin Fraser
Salary: £27000 - £32000 per annum
Posted: Yesterday
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £40000 - £45000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
Hotfoot Recruitment
Salary: Up to £50,000 per annum + 10% Bonus + Bens + Flexible Working
Posted: Yesterday
Bedfordshire
Claremont Consulting Ltd
Posted: Yesterday
Letchworth Garden City, Hertfordshire
Understanding Recruitment
Salary: £38000 - £45000 per annum + car- health, pension, flexi +
Posted: 5 days ago
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £33000 - £35000 per annum + Bonus, Pension, Benefits
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Salary: £38000.00 - £40000.00 per annum
Posted: Yesterday
Wakefield, West Yorkshire
onezeero.
Salary: £35000 - £40000 per annum
Posted: 3 days ago
Woking, Surrey
Bluetownonline
Salary: £35000 per annum
Posted: Yesterday
Ipswich, Suffolk
Harvey Nash plc
Salary: £35000 - £40000 per annum
Posted: 3 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £24000 - £30000 per annum + Training, Progression
Posted: 4 days ago
Halifax, West Yorkshire
Erin Associates
Salary: £35000 - £40000 per annum + excellent benefits
Posted: 3 days ago
Bath, Avon
Sanderson
Salary: £30000 - £40000 per annum
Posted: 3 days ago
Watford, Hertfordshire
Understanding Recruitment
Salary: £40000.00 - £45000.00 per annum + benefits
Posted: 5 days ago
Halifax, West Yorkshire
4it Recruitment Ltd
Salary: From £35,000 to £45,000 per annum 25 days holiday, free parking, 6% ma
Posted: 3 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £23000.00 per annum + Benefits
Posted: Yesterday
London
Stanford Associates
Salary: From £50,000 to £60,000 per annum + excellent bonus and extensive bene
Posted: 2 days ago
City, London
Arnold Ash Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 2 days ago
Bournemouth, Dorset
RecruitmentRevolution.com Limited
Salary: £30,000 per annum + £10,000 OTE Bonus
Posted: 2 days ago
Renfrew, Renfrewshire
Sopra Steria Recruitment
Salary: From £49,000 to £51,750 per annum plus benefits
Posted: 3 days ago
London
HAYS INFORMATION TECHNOLOGY
Salary: bonus
Posted: 2 days ago
Thatcham, Berkshire
Raytheon Systems Ltd
Salary: Competitive plus benefits
Posted: 2 days ago