Period
to 19 June 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 June 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK
6 months to
19 Jun 2018
Same period 2017 Same period 2016
Rank 116 114 90
Rank change year-on-year -2 -24 -6
Permanent jobs citing Service Delivery 4,843 4,737 6,212
As % of all permanent IT jobs advertised in the UK 2.81% 2.75% 3.11%
As % of the Processes & Methodologies category 3.10% 3.04% 3.46%
Number of salaries quoted 3,372 3,603 4,682
UK median annual salary £50,000 £47,500 £50,000
Median salary % change year-on-year +5.26% -5.00% +5.26%
10th Percentile £26,750 £26,250 £27,000
90th Percentile £78,675 £75,000 £77,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,266 155,957 179,631
As % of all permanent IT jobs advertised in the UK 90.77% 90.62% 89.96%
Number of salaries quoted 125,618 126,959 149,386
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +2.15%
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 19 June 2018.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 19 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 4,503 £50,000 +5.26% 463
UK excluding London +10 3,146 £47,500 +5.56% 375
London -8 1,570 £55,000 - 133
South East +19 792 £50,000 +5.26% 103
Midlands +25 734 £50,000 +12.48% 56
North of England 0 677 £45,000 +5.88% 87
West Midlands +26 588 £52,500 +10.53% 35
South West +11 412 £45,000 +20.00% 46
North West +2 383 £47,500 +11.76% 51
East of England -9 325 £42,500 -5.56% 38
Yorkshire +5 256 £36,400 -17.27% 29
East Midlands -15 146 £42,000 - 20
Scotland -12 135 £42,500 -10.05% 38
Wales +16 127 £40,210 -10.65% 7
North East -29 38 £50,000 +29.87% 7
Northern Ireland +2 14 £21,000 -58.00% 2
Isle of Man - 4 £29,500 -

For the 6 months to 19 June 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 2,101 (43.38%) ITIL
2 1,279 (26.41%) Microsoft
3 1,053 (21.74%) Finance
4 1,051 (21.70%) Service Management
5 962 (19.86%) Windows
6 854 (17.63%) Agile Software Development
7 734 (15.16%) SLA
8 730 (15.07%) Project Management
9 712 (14.70%) Microsoft Azure
10 669 (13.81%) Active Directory
11 648 (13.38%) Degree
12 607 (12.53%) Problem-Solving
13 584 (12.06%) Data Centre
14 580 (11.98%) Continuous Improvement
15 565 (11.67%) SQL
16 561 (11.58%) Presales
17 560 (11.56%) Stakeholder Management
18 557 (11.50%) Analytical Skills
19 542 (11.19%) VMware
20 491 (10.14%) Amazon AWS
21 481 (9.93%) ITSM
22 458 (9.46%) Office 365
23 454 (9.37%) Change Management
24 440 (9.09%) Security Cleared
25 433 (8.94%) VMware Infrastructure
26 421 (8.69%) Microsoft Office
27 409 (8.45%) Self-Motivation
28 408 (8.42%) Cisco
29 383 (7.91%) ITIL Certification
30 380 (7.85%) SQL Server

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 224 (4.63%) SharePoint
2 219 (4.52%) MS Exchange
3 90 (1.86%) Exchange Server 2010
4 87 (1.80%) IIS
5 75 (1.55%) Skype for Business
6 74 (1.53%) Exchange Server 2013
7 66 (1.36%) Confluence
8 64 (1.32%) Apache
9 55 (1.14%) CMS
10 34 (0.70%) Tomcat
11 30 (0.62%) Exchange Server 2007
12 26 (0.54%) Blackberry Enterprise Server
13 25 (0.52%) SharePoint 2013
14 24 (0.50%) SharePoint Server
15 22 (0.45%) WebSphere
16 20 (0.41%) SharePoint 2010
16 20 (0.41%) Sitecore CMS
17 19 (0.39%) BizTalk Server
17 19 (0.39%) JBoss
18 15 (0.31%) OpenStack
Applications
1 421 (8.69%) Microsoft Office
2 329 (6.79%) Microsoft Excel
3 180 (3.72%) Microsoft PowerPoint
4 64 (1.32%) Microsoft Project
5 53 (1.09%) MS Visio
6 28 (0.58%) Spreadsheet
7 7 (0.14%) InfoPath
8 5 (0.10%) Acrobat
8 5 (0.10%) Chatbot
8 5 (0.10%) Stata
9 2 (0.041%) Adobe Creative Suite
9 2 (0.041%) AutoCAD
9 2 (0.041%) EngageOne
9 2 (0.041%) QuarkXPress
10 1 (0.021%) Adobe Captivate
10 1 (0.021%) Adobe Illustrator
10 1 (0.021%) Maya
10 1 (0.021%) Photoshop
Business Applications
1 71 (1.47%) Dynamics CRM
2 43 (0.89%) Dynamics AX
3 30 (0.62%) Remedy ITSM
4 17 (0.35%) Dynamics NAV
4 17 (0.35%) Oracle EBS
5 14 (0.29%) NetSuite
6 12 (0.25%) Salesforce.com CRM
7 11 (0.23%) Oracle Applications
8 10 (0.21%) SAP Hybris
9 9 (0.19%) BusinessWorks
10 8 (0.17%) assyst
10 8 (0.17%) SAP CRM
10 8 (0.17%) SAP IS-U
11 5 (0.10%) SAP Business ByDesign
11 5 (0.10%) Sentinel
12 4 (0.083%) Infor SunSystems
12 4 (0.083%) MetaTrader
12 4 (0.083%) RiskWrite
12 4 (0.083%) SAP ERP
12 4 (0.083%) ScheduALL
Cloud Services
1 712 (14.70%) Microsoft Azure
2 491 (10.14%) Amazon AWS
3 458 (9.46%) Office 365
4 254 (5.24%) IaaS
5 209 (4.32%) SaaS
6 176 (3.63%) PaaS
7 130 (2.68%) Serverless
8 74 (1.53%) Azure Data Factory
9 71 (1.47%) Cortana Intelligence Suite
10 69 (1.42%) Google Cloud Platform
11 68 (1.40%) Azure Active Directory
12 41 (0.85%) Amazon EC2
13 36 (0.74%) Cloud Computing
14 29 (0.60%) OneDrive
15 25 (0.52%) GitHub
16 23 (0.47%) Dynamics 365
17 21 (0.43%) SuccessFactors
18 16 (0.33%) Slack
19 14 (0.29%) Amazon CloudWatch
20 13 (0.27%) Amazon S3
Communications & Networking
1 375 (7.74%) Firewall
2 260 (5.37%) WAN
3 222 (4.58%) LAN
4 148 (3.06%) DNS
5 146 (3.01%) VPN
6 137 (2.83%) Network Security
7 116 (2.40%) TCP/IP
8 113 (2.33%) SAN
9 106 (2.19%) Wireless
10 96 (1.98%) DHCP
11 91 (1.88%) Internet
12 73 (1.51%) Skype
13 66 (1.36%) Remote Desktop
14 65 (1.34%) VoIP
15 64 (1.32%) Cisco ASA
16 62 (1.28%) OSPF
17 59 (1.22%) VLAN
18 53 (1.09%) MPLS
19 46 (0.95%) Intrusion Detection
19 46 (0.95%) NetScaler
Database & Business Intelligence
1 380 (7.85%) SQL Server
2 160 (3.30%) Big Data
3 111 (2.29%) Power BI
4 96 (1.98%) SQL Server Integration Services
5 86 (1.78%) SQL Server Reporting Services
6 78 (1.61%) Data Lake
7 77 (1.59%) Azure SQL Database
8 69 (1.42%) Data Warehouse
9 54 (1.12%) MySQL
10 49 (1.01%) SQL Server 2012
11 46 (0.95%) SQL Server 2008
12 41 (0.85%) Oracle Database
13 33 (0.68%) PostgreSQL
13 33 (0.68%) SQL Server Analysis Services
14 32 (0.66%) BusinessObjects
15 31 (0.64%) Hadoop
16 26 (0.54%) MS Access
16 26 (0.54%) Relational Database
17 22 (0.45%) MongoDB
17 22 (0.45%) SQL Server 2014
Development Applications
1 190 (3.92%) Visual Studio
2 188 (3.88%) Git (software)
3 150 (3.10%) JIRA
4 96 (1.98%) Jenkins
5 69 (1.42%) Visual Studio Team System
6 48 (0.99%) NUnit
7 36 (0.74%) Maven
8 35 (0.72%) TeamCity
9 34 (0.70%) MSTest
10 33 (0.68%) Team Foundation Server
11 25 (0.52%) Octopus Deploy
12 22 (0.45%) MSI
13 21 (0.43%) Atlassian Bamboo
14 19 (0.39%) Cucumber
14 19 (0.39%) VSS/SourceSafe
15 16 (0.33%) JUnit
16 15 (0.31%) GitLab
17 14 (0.29%) Selenium
18 13 (0.27%) Subversion
19 12 (0.25%) Jasmine
General
1 1,053 (21.74%) Finance
2 325 (6.71%) Marketing
3 245 (5.06%) Retail
4 213 (4.40%) Telecoms
5 171 (3.53%) Legal
6 166 (3.43%) Banking
7 91 (1.88%) Law
8 86 (1.78%) Billing
9 49 (1.01%) Publishing
10 42 (0.87%) Military
11 40 (0.83%) Advertising
12 38 (0.78%) Manufacturing
13 36 (0.74%) Investment Banking
14 33 (0.68%) Local Government
15 31 (0.64%) Back Office
16 30 (0.62%) Electronics
17 28 (0.58%) Games
18 26 (0.54%) French Language
19 23 (0.47%) Front Office
20 21 (0.43%) Automotive
Job Titles
1 774 (15.98%) Service Manager
2 548 (11.32%) Delivery Manager
3 501 (10.34%) Analyst
4 484 (9.99%) Services Delivery Manager
5 343 (7.08%) IT Manager
6 340 (7.02%) Architect
7 306 (6.32%) Consultant
8 180 (3.72%) IT Services Manager
9 150 (3.10%) Developer
10 136 (2.81%) Team Leader
11 134 (2.77%) Service Analyst
12 126 (2.60%) Support Engineer
13 125 (2.58%) Solutions Architect
14 122 (2.52%) Technical Manager
15 121 (2.50%) Support Analyst
16 116 (2.40%) Administrator
17 109 (2.25%) Project Manager
18 102 (2.11%) Infrastructure Manager
19 100 (2.06%) Applications Support
20 99 (2.04%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 290 (5.99%) .NET
2 193 (3.99%) Web Services
3 163 (3.37%) HTML
4 131 (2.70%) CSS
5 105 (2.17%) XML
6 101 (2.09%) ASP.NET
7 83 (1.71%) WCF
8 78 (1.61%) .NET Framework
9 67 (1.38%) jQuery
10 64 (1.32%) RESTful
11 62 (1.28%) SOAP
12 56 (1.16%) XSLT
13 55 (1.14%) AngularJS
14 52 (1.07%) ASP.NET MVC
15 46 (0.95%) Middleware
16 43 (0.89%) REST
17 40 (0.83%) ASP.NET Web API
18 37 (0.76%) Entity Framework
18 37 (0.76%) WPF
19 34 (0.70%) WF
Miscellaneous
1 584 (12.06%) Data Centre
2 557 (11.50%) Analytical Skills
3 409 (8.45%) Self-Motivation
4 358 (7.39%) Management Information System
5 201 (4.15%) Computer Science
6 170 (3.51%) User Experience
7 103 (2.13%) Public Cloud
8 98 (2.02%) Fintech
9 93 (1.92%) Enterprise Software
10 90 (1.86%) Hybrid Cloud
11 88 (1.82%) Driving Licence
12 81 (1.67%) Virtual Team
13 75 (1.55%) CMDB
14 57 (1.18%) Replication
15 55 (1.14%) Blackberry
15 55 (1.14%) Fat Client
15 55 (1.14%) Thin Client
16 54 (1.12%) Mobile App
17 50 (1.03%) Distributed Denial-of-Service
18 42 (0.87%) NHS
Operating Systems
1 962 (19.86%) Windows
2 378 (7.81%) Windows Server
3 368 (7.60%) Linux
4 204 (4.21%) Windows 7
5 199 (4.11%) Windows 10
6 198 (4.09%) Windows Server 2012
7 190 (3.92%) Unix
8 164 (3.39%) Windows Server 2008
9 53 (1.09%) Android
10 49 (1.01%) Red Hat Enterprise Linux
11 44 (0.91%) Apple iOS
12 39 (0.81%) CentOS
12 39 (0.81%) Windows 8
13 30 (0.62%) Mac OS X
14 18 (0.37%) Windows Server 2003
15 17 (0.35%) Solaris
16 11 (0.23%) AIX
17 9 (0.19%) Mac OS
18 7 (0.14%) Windows Phone
18 7 (0.14%) Windows XP
Processes & Methodologies
1 2,101 (43.38%) ITIL
2 1,051 (21.70%) Service Management
3 854 (17.63%) Agile Software Development
4 730 (15.07%) Project Management
5 607 (12.53%) Problem-Solving
6 580 (11.98%) Continuous Improvement
7 561 (11.58%) Presales
8 560 (11.56%) Stakeholder Management
9 481 (9.93%) ITSM
10 454 (9.37%) Change Management
11 367 (7.58%) ITIL V3
12 362 (7.47%) Problem Management
13 360 (7.43%) Incident Management
14 322 (6.65%) DevOps
15 299 (6.17%) PRINCE2
16 283 (5.84%) CRM
17 273 (5.64%) Service Delivery Management
18 266 (5.49%) Analytics
19 265 (5.47%) Line Management
20 251 (5.18%) Business Intelligence
Programming Languages
1 565 (11.67%) SQL
2 316 (6.52%) PowerShell
3 290 (5.99%) C#
4 257 (5.31%) Java
5 167 (3.45%) JavaScript
6 139 (2.87%) Python
7 107 (2.21%) C
8 103 (2.13%) T-SQL
9 76 (1.57%) PHP
10 75 (1.55%) C++
11 65 (1.34%) U-SQL
12 64 (1.32%) Perl
13 53 (1.09%) PL/SQL
14 44 (0.91%) Ruby
14 44 (0.91%) Shell Script
15 39 (0.81%) Bash Shell
16 38 (0.78%) VB
17 33 (0.68%) VBA
18 26 (0.54%) VB.NET
19 24 (0.50%) RPG
Qualifications
1 648 (13.38%) Degree
2 440 (9.09%) Security Cleared
3 383 (7.91%) ITIL Certification
4 263 (5.43%) Microsoft Certification
5 234 (4.83%) SC Cleared
6 203 (4.19%) Cisco Certification
7 162 (3.35%) MCSE
8 144 (2.97%) Computer Science Degree
9 135 (2.79%) CCNP
10 121 (2.50%) CCNA
11 102 (2.11%) CISSP
12 92 (1.90%) MCSA
13 87 (1.80%) PMP
14 83 (1.71%) MCP
15 79 (1.63%) ISEB
16 78 (1.61%) PMI Certification
17 62 (1.28%) CISM
17 62 (1.28%) VMware Certified Professional (VCP)
18 55 (1.14%) DV Cleared
19 48 (0.99%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 734 (15.16%) SLA
2 184 (3.80%) ISO/IEC 27001
3 163 (3.37%) QA
4 125 (2.58%) GDPR
5 78 (1.61%) PMO
6 57 (1.18%) PCI DSS
7 54 (1.12%) ISO/IEC 20000
8 43 (0.89%) COBIT
9 34 (0.70%) Data Quality
10 28 (0.58%) ISO 9001
11 27 (0.56%) Cyber Essentials
12 21 (0.43%) Cyber Essentials PLUS
13 17 (0.35%) GPG13
14 14 (0.29%) HMG Security Policy Framework
15 9 (0.19%) PSD2
16 8 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 8 (0.17%) MiFID
17 6 (0.12%) EMIR
17 6 (0.12%) ISO 14001
18 5 (0.10%) HIPAA
System Software
1 669 (13.81%) Active Directory
2 433 (8.94%) VMware Infrastructure
3 258 (5.33%) Hyper-V
4 130 (2.68%) Virtual Machines
5 115 (2.37%) XenApp
6 109 (2.25%) Microsoft App-V
7 97 (2.00%) Virtual Desktop
8 93 (1.92%) XenDesktop
9 79 (1.63%) VMware ESXi
10 75 (1.55%) vSphere
11 50 (1.03%) Docker
12 36 (0.74%) BitLocker
13 18 (0.37%) Terminal Services
14 11 (0.23%) VMware Server
15 10 (0.21%) Firmware
15 10 (0.21%) KVM
16 9 (0.19%) XenServer
17 7 (0.14%) Terminal Server
17 7 (0.14%) Virtual Servers
18 6 (0.12%) Oracle RAC
Systems Management
1 210 (4.34%) SCCM
2 136 (2.81%) SCVMM
3 69 (1.42%) Tivoli Storage Manager
4 66 (1.36%) Microsoft Intune
5 62 (1.28%) SCOM
6 61 (1.26%) Puppet
7 56 (1.16%) Ansible
8 40 (0.83%) SCOrch
9 38 (0.78%) Opscode Chef
10 37 (0.76%) vCenter Server
11 33 (0.68%) Microsoft Data Protection Manager
11 33 (0.68%) SCDPM
11 33 (0.68%) SCSM
12 31 (0.64%) vMotion
13 26 (0.54%) Backup Exec
13 26 (0.54%) WSUS
14 24 (0.50%) Forefront Identity Manager
15 23 (0.47%) Nagios
16 21 (0.43%) NetBackup
17 20 (0.41%) FortiGate
Vendors
1 1,279 (26.41%) Microsoft
2 542 (11.19%) VMware
3 408 (8.42%) Cisco
4 362 (7.47%) Citrix
5 209 (4.32%) HP
6 189 (3.90%) Oracle
7 164 (3.39%) SAP
8 151 (3.12%) CheckPoint
8 151 (3.12%) ServiceNow
9 126 (2.60%) Google
10 117 (2.42%) F5
11 115 (2.37%) Fortinet
12 110 (2.27%) Juniper
13 88 (1.82%) Tableau
14 87 (1.80%) SolarWinds
15 82 (1.69%) Xerox
16 81 (1.67%) Salesforce.com
17 73 (1.51%) NetApp
17 73 (1.51%) Remedy
18 72 (1.49%) EMC