The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 3 months to 27 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Services Delivery
UK
Rank 112 90 78
Rank change year-on-year -22 -12  
Permanent jobs citing Service Delivery 2318 3219 3790
As % of all permanent IT jobs advertised in the UK 2.74% 3.11% 3.51%
As % of the Processes & Methodologies category 3.08% 3.51% 4.03%
Number of salaries quoted 1716 2355 2720
Median salary £47,500 £50,000 £47,500
Median salary % change year-on-year -5.00% +5.26%  
90% offered a salary of more than £27,500 £28,000 £29,000
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London median salary £43,000 £45,000 £45,000
% change year-on-year -4.44% -  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 75370 91581 93969
As % of all permanent IT job vacancies advertised in the UK 89.10% 88.56% 87.01%
Number of salaries quoted 61980 75773 76024
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Delivery
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Delivery as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 3 months to 27 March 2017.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 2148 £47,500 -5.00% 234
London -3 773 £55,000 -4.34% 78
South East -34 375 £47,500 -2.06% 55
West Midlands -2 208 £45,000 - 12
South West +5 195 £37,500 - 10
East of England +5 191 £43,000 -12.24% 20
North West -57 158 £45,000 -2.70% 30
Berkshire +3 149 £49,000 -6.66% 16
City of London +58 144 £55,000 -4.34% 22
Yorkshire -35 138 £44,750 -5.78% 16
Birmingham -6 129 £51,500 +37.38% 6
West Yorkshire -10 102 £45,000 -10.00% 13
Manchester -70 81 £45,000 -5.26% 20
East Midlands -12 80 £40,000 +14.28% 10
Surrey -27 77 £47,500 - 11
Hampshire -12 66 £37,678 -24.64% 6
Essex +25 61 £43,000 -21.81% 2
Hertfordshire +13 61 £47,500 -13.63% 8
Leeds -24 61 £47,500 -13.63% 5
Bristol +29 59 £45,000 - 4
Cheshire +10 54 £47,500 +18.75% 5
Scotland +18 53 £45,000 -4.25% 11
Reading +4 51 £32,500 -35.00% 10
Buckinghamshire +13 34 £45,000 -8.62% 7
Cambridgeshire -3 34 £34,000 -33.65% 4
Wales +8 32 £36,116 -17.44% 12
Gloucestershire +8 32 £37,250 +18.25%
Wiltshire -19 31 £37,500 -4.87% 2
Somerset -23 28 £33,000 -5.71% 3
Maidenhead +12 27 £60,000 -25.00% 3

Service Delivery
Top 30 Related IT Skills

For the 6 months to 27 March 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Delivery.

1 2228 (44.57%) ITIL
2 1195 (23.90%) Finance
3 1082 (21.64%) Microsoft
4 927 (18.54%) Windows
5 913 (18.26%) Service Management
6 835 (16.70%) Project Management
7 798 (15.96%) SLA
8 729 (14.58%) MS Excel
9 665 (13.30%) Agile Software Development
10 605 (12.10%) SQL
11 604 (12.08%) Degree
12 603 (12.06%) Active Directory
13 588 (11.76%) Continuous Improvement
14 568 (11.36%) Data Centre
15 525 (10.50%) VMware
16 499 (9.98%) Stakeholder Management
17 490 (9.80%) ITIL Certification
18 483 (9.66%) Cisco
19 482 (9.64%) Analytical Skills
20 442 (8.84%) SQL Server
21 428 (8.56%) Change Management
22 421 (8.42%) Linux
23 419 (8.38%) PRINCE2
24 409 (8.18%) Incident Management
25 407 (8.14%) Windows Server
26 402 (8.04%) Problem Management
27 399 (7.98%) Management Information System
28 387 (7.74%) Line Management
29 382 (7.64%) MS Office
30 372 (7.44%) VMware Infrastructure

Service Delivery
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 252 (5.04%) MS Exchange
2 193 (3.86%) SharePoint
3 152 (3.04%) IIS
4 99 (1.98%) Exchange Server 2010
5 94 (1.88%) Skype for Business
6 88 (1.76%) Apache
7 85 (1.70%) Exchange Server 2013
8 49 (0.98%) Tomcat
9 46 (0.92%) Confluence
10 39 (0.78%) JBoss
11 36 (0.72%) Oracle SOA Suite
12 35 (0.70%) CMS
12 35 (0.70%) WebSphere
13 34 (0.68%) Exchange Server 2007
14 25 (0.50%) WebLogic
15 19 (0.38%) BizTalk Server
16 17 (0.34%) Blackberry Enterprise Server
17 15 (0.30%) Exchange Server 2003
18 14 (0.28%) Documentum
19 11 (0.22%) Drupal
Applications
1 729 (14.58%) MS Excel
2 382 (7.64%) MS Office
3 214 (4.28%) MS PowerPoint
4 84 (1.68%) MS Project
5 72 (1.44%) MS Visio
6 12 (0.24%) Spreadsheet
7 5 (0.10%) Acrobat
7 5 (0.10%) Adobe Captivate
7 5 (0.10%) Camtasia
7 5 (0.10%) Snagit
8 4 (0.080%) Adobe Creative Suite
9 3 (0.060%) AutoCAD
10 2 (0.040%) Photoshop
11 1 (0.020%) 3ds Max
11 1 (0.020%) Adobe Premiere
11 1 (0.020%) Revit
11 1 (0.020%) SPSS
Business Applications
1 38 (0.76%) assyst
2 27 (0.54%) Oracle Financials
3 25 (0.50%) Dynamics CRM
4 22 (0.44%) Oracle Retail
4 22 (0.44%) PeopleSoft Financials
5 19 (0.38%) Dynamics AX
5 19 (0.38%) RiskWrite
6 18 (0.36%) Remedy ITSM
7 17 (0.34%) SAP ERP
7 17 (0.34%) Sentinel
8 16 (0.32%) SAP CO
8 16 (0.32%) SAP FI
8 16 (0.32%) SAP FI/CO
9 15 (0.30%) SAP BPC
10 14 (0.28%) Dynamics NAV
10 14 (0.28%) SAP MDG
10 14 (0.28%) SAP S/4HANA
11 13 (0.26%) Oracle EBS
11 13 (0.26%) Unit4 Business World
12 11 (0.22%) SAP CRM
Cloud Services
1 227 (4.54%) Office 365
2 218 (4.36%) Microsoft Azure
3 158 (3.16%) Amazon AWS
4 117 (2.34%) SaaS
5 92 (1.84%) IaaS
6 73 (1.46%) PaaS
7 63 (1.26%) Cloud Computing
8 52 (1.04%) Amazon EC2
9 25 (0.50%) SuccessFactors
10 16 (0.32%) GitHub
11 11 (0.22%) Amazon S3
11 11 (0.22%) Google Cloud Platform
12 10 (0.20%) AWS CloudFormation
13 8 (0.16%) Amazon CloudWatch
13 8 (0.16%) Azure Active Directory
14 7 (0.14%) iPaaS
15 6 (0.12%) Force.com
15 6 (0.12%) OneDrive
16 5 (0.10%) Virtual Private Cloud
16 5 (0.10%) Yammer
Communications & Networking
1 345 (6.90%) Firewall
2 234 (4.68%) DNS
3 229 (4.58%) WAN
4 196 (3.92%) LAN
5 151 (3.02%) DHCP
5 151 (3.02%) TCP/IP
6 142 (2.84%) Internet
7 134 (2.68%) VPN
8 128 (2.56%) SAN
9 116 (2.32%) Network Security
10 103 (2.06%) Wireless
11 88 (1.76%) VoIP
12 71 (1.42%) Cisco ASA
13 67 (1.34%) OSPF
14 60 (1.20%) Skype
15 58 (1.16%) MPLS
16 57 (1.14%) LDAP
17 53 (1.06%) SSL
18 52 (1.04%) HTTP
19 50 (1.00%) VLAN
Database & Business Intelligence
1 442 (8.84%) SQL Server
2 121 (2.42%) MySQL
3 80 (1.60%) Relational Database
4 71 (1.42%) SQL Server 2008
5 67 (1.34%) Data Warehouse
6 64 (1.28%) SQL Server Integration Services
7 63 (1.26%) SQL Server Reporting Services
8 62 (1.24%) SQL Server 2012
9 43 (0.86%) DB2
10 42 (0.84%) SQL Server 2005
11 39 (0.78%) Big Data
11 39 (0.78%) MongoDB
12 35 (0.70%) BusinessObjects
13 31 (0.62%) Oracle Database
14 29 (0.58%) NoSQL
15 23 (0.46%) Hadoop
15 23 (0.46%) PostgreSQL
15 23 (0.46%) SAP BW
16 21 (0.42%) RDBMS
17 20 (0.40%) MS Access
Development Applications
1 103 (2.06%) JIRA
2 80 (1.60%) Jenkins
3 72 (1.44%) MSTest
4 65 (1.30%) NUnit
5 45 (0.90%) JUnit
6 41 (0.82%) Subversion
7 39 (0.78%) Eclipse
8 36 (0.72%) Team Foundation Server
9 32 (0.64%) Atlassian Bamboo
10 31 (0.62%) Selenium
11 28 (0.56%) Git (software)
12 26 (0.52%) Maven
13 21 (0.42%) Bitbucket
14 20 (0.40%) Visual Studio
15 19 (0.38%) EasyMock
15 19 (0.38%) VersionOne
16 14 (0.28%) TeamCity
17 10 (0.20%) Ant
17 10 (0.20%) Oracle Forms
17 10 (0.20%) Rational DOORS
General
1 1195 (23.90%) Finance
2 348 (6.96%) Retail
3 262 (5.24%) Telecoms
4 201 (4.02%) Banking
5 152 (3.04%) Legal
6 133 (2.66%) Marketing
7 88 (1.76%) Back Office
7 88 (1.76%) Publishing
8 74 (1.48%) Law
9 72 (1.44%) Manufacturing
10 49 (0.98%) Billing
11 43 (0.86%) Advertising
12 30 (0.60%) Financial Institution
13 26 (0.52%) Games
14 23 (0.46%) Investment Banking
15 22 (0.44%) Military
16 20 (0.40%) German Language
17 19 (0.38%) Pharmaceutical
18 18 (0.36%) French Language
19 14 (0.28%) Corporate Banking
Job Titles
1 827 (16.54%) Service Manager
2 675 (13.50%) Analyst
3 563 (11.26%) Delivery Manager
4 529 (10.58%) Services Delivery Manager
5 398 (7.96%) IT Manager
6 303 (6.06%) Architect
7 210 (4.20%) Consultant
8 194 (3.88%) IT Services Manager
9 175 (3.50%) Service Analyst
10 167 (3.34%) Support Engineer
11 164 (3.28%) Support Analyst
12 161 (3.22%) Project Manager
13 146 (2.92%) Developer
14 145 (2.90%) Applications Support
15 142 (2.84%) Network Engineer
16 136 (2.72%) Team Leader
17 125 (2.50%) Administrator
17 125 (2.50%) IT Support
18 117 (2.34%) Support Manager
19 116 (2.32%) Software Engineer
Libraries, Frameworks & Software Standards
1 271 (5.42%) .NET
2 235 (4.70%) Web Services
3 205 (4.10%) HTML
4 163 (3.26%) XML
5 144 (2.88%) ASP.NET
6 137 (2.74%) CSS
7 110 (2.20%) SOAP
8 100 (2.00%) WCF
9 91 (1.82%) XSLT
10 88 (1.76%) jQuery
11 73 (1.46%) RESTful
12 68 (1.36%) Middleware
13 65 (1.30%) LINQ
14 63 (1.26%) WPF
15 62 (1.24%) Silverlight
15 62 (1.24%) WF
16 41 (0.82%) J2EE
17 39 (0.78%) .NET Framework
17 39 (0.78%) Spring
18 32 (0.64%) HTML5
Miscellaneous
1 568 (11.36%) Data Centre
2 482 (9.64%) Analytical Skills
3 399 (7.98%) Management Information System
4 203 (4.06%) Computer Science
5 118 (2.36%) CMDB
6 95 (1.90%) User Experience
7 84 (1.68%) Virtual Team
8 62 (1.24%) Enterprise Software
9 57 (1.14%) Public Cloud
10 54 (1.08%) Driving Licence
11 45 (0.90%) Clustering
12 42 (0.84%) iPad
13 40 (0.80%) Blackberry
13 40 (0.80%) Replication
14 38 (0.76%) Video Conferencing
15 31 (0.62%) Hybrid Cloud
15 31 (0.62%) NHS
16 28 (0.56%) FMCG
16 28 (0.56%) PKI
17 26 (0.52%) Private Cloud
Operating Systems
1 927 (18.54%) Windows
2 421 (8.42%) Linux
3 407 (8.14%) Windows Server
4 228 (4.56%) Windows Server 2008
5 215 (4.30%) Windows Server 2012
6 199 (3.98%) Unix
7 183 (3.66%) Windows 7
8 159 (3.18%) Windows Server 2003
9 76 (1.52%) Windows 10
10 72 (1.44%) Windows 8
11 65 (1.30%) Red Hat Enterprise Linux
12 54 (1.08%) Android
13 47 (0.94%) Mac OS X
14 45 (0.90%) Apple iOS
15 34 (0.68%) Windows XP
16 28 (0.56%) Solaris
17 26 (0.52%) CentOS
18 17 (0.34%) Mac OS
19 12 (0.24%) AIX
19 12 (0.24%) Windows Vista
Processes & Methodologies
1 2228 (44.57%) ITIL
2 913 (18.26%) Service Management
3 835 (16.70%) Project Management
4 665 (13.30%) Agile Software Development
5 588 (11.76%) Continuous Improvement
6 499 (9.98%) Stakeholder Management
7 428 (8.56%) Change Management
8 419 (8.38%) PRINCE2
9 409 (8.18%) Incident Management
10 402 (8.04%) Problem Management
11 387 (7.74%) Line Management
12 358 (7.16%) ITIL V3
13 329 (6.58%) ITSM
14 323 (6.46%) Presales
15 314 (6.28%) IT Strategy
16 271 (5.42%) Software Engineering
17 254 (5.08%) Performance Management
18 246 (4.92%) Change Control
18 246 (4.92%) Service Design
19 243 (4.86%) Mentoring
Programming Languages
1 605 (12.10%) SQL
2 260 (5.20%) Java
3 197 (3.94%) JavaScript
4 191 (3.82%) C#
5 152 (3.04%) PowerShell
6 129 (2.58%) C
7 121 (2.42%) T-SQL
8 116 (2.32%) Python
9 114 (2.28%) C++
10 92 (1.84%) PL/SQL
11 68 (1.36%) Perl
12 59 (1.18%) PHP
13 52 (1.04%) Bash Shell
14 46 (0.92%) Shell Script
15 33 (0.66%) Ruby
16 31 (0.62%) VB.NET
17 29 (0.58%) VBScript
18 20 (0.40%) ABAP
18 20 (0.40%) VB
19 14 (0.28%) VBA
Qualifications
1 604 (12.08%) Degree
2 490 (9.80%) ITIL Certification
3 357 (7.14%) Security Cleared
4 181 (3.62%) Cisco Certification
4 181 (3.62%) Microsoft Certification
4 181 (3.62%) SC Cleared
5 137 (2.74%) CISSP
6 136 (2.72%) ISEB
7 132 (2.64%) CCNA
8 105 (2.10%) CCNP
9 102 (2.04%) CISM
10 98 (1.96%) MCSE
10 98 (1.96%) PMP
11 96 (1.92%) DV Cleared
11 96 (1.92%) ITIL Foundation Certificate
12 81 (1.62%) PMI Certification
13 78 (1.56%) CISA
14 53 (1.06%) PRINCE2 Certification
15 46 (0.92%) MCP
16 44 (0.88%) MCSA
Quality Assurance & Compliance
1 798 (15.96%) SLA
2 210 (4.20%) QA
3 188 (3.76%) ISO/IEC 27001
4 76 (1.52%) PCI DSS
5 59 (1.18%) PMO
6 38 (0.76%) COBIT
7 27 (0.54%) ISO 9001
8 25 (0.50%) Disclosure Scotland
9 24 (0.48%) Sarbanes-Oxley
10 17 (0.34%) Cyber Essentials
10 17 (0.34%) Data Quality
11 16 (0.32%) ISO 14001
12 14 (0.28%) Cyber Essentials PLUS
13 13 (0.26%) HMG Security Policy Framework
13 13 (0.26%) ISO27002
14 10 (0.20%) P3O
15 9 (0.18%) GCP
16 5 (0.10%) ISO 9000
16 5 (0.10%) JSP 440
16 5 (0.10%) WCAG
System Software
1 603 (12.06%) Active Directory
2 372 (7.44%) VMware Infrastructure
3 142 (2.84%) Hyper-V
4 72 (1.44%) XenApp
5 63 (1.26%) vSphere
6 62 (1.24%) Virtual Machines
7 34 (0.68%) VMware ESX
8 28 (0.56%) Firmware
9 25 (0.50%) Microsoft App-V
9 25 (0.50%) XenDesktop
10 23 (0.46%) Terminal Services
11 20 (0.40%) Virtual Servers
12 17 (0.34%) Docker
12 17 (0.34%) Virtual Desktop
13 15 (0.30%) vCloud
14 14 (0.28%) VMware ESXi
14 14 (0.28%) VMware Server
15 13 (0.26%) XenServer
16 12 (0.24%) Shibboleth
17 8 (0.16%) VMware Workstation
Systems Management
1 190 (3.80%) SCCM
2 105 (2.10%) SCOM
3 49 (0.98%) Backup Exec
3 49 (0.98%) Puppet
4 46 (0.92%) SCVMM
5 41 (0.82%) Microsoft Clustering
6 40 (0.80%) NetBackup
7 34 (0.68%) Opscode Chef
8 32 (0.64%) Tivoli
9 26 (0.52%) Ansible
10 22 (0.44%) Nagios
10 22 (0.44%) WSUS
11 17 (0.34%) Tivoli Storage Manager
12 13 (0.26%) HP Quality Center
13 11 (0.22%) FortiGate
13 11 (0.22%) McAfee ePO
13 11 (0.22%) OpenView
13 11 (0.22%) Terraform
14 10 (0.20%) Failover Clustering
15 9 (0.18%) MOM
Vendors
1 1082 (21.64%) Microsoft
2 525 (10.50%) VMware
3 483 (9.66%) Cisco
4 345 (6.90%) Citrix
4 345 (6.90%) Oracle
5 272 (5.44%) HP
6 180 (3.60%) CheckPoint
7 177 (3.54%) SAP
8 151 (3.02%) Juniper
9 145 (2.90%) Red Hat
10 122 (2.44%) IBM
11 93 (1.86%) NetApp
12 90 (1.80%) Fortinet
13 89 (1.78%) ServiceNow
14 79 (1.58%) Apple
15 73 (1.46%) Dell
15 73 (1.46%) F5
16 72 (1.44%) EMC
17 57 (1.14%) Avaya
18 53 (1.06%) BMC
Watford, Hertfordshire
Understanding Recruitment
Salary: £40000.00 - £45000.00 per annum + benefits
Posted: 6 hours ago
Derby, Derbyshire
ComputaCenter
Salary: Competitive
Posted: 2 hours ago
London
UCL
Salary: Competitive + Benefits
Posted: 1 hour ago
Kettering, Northamptonshire
CV Screen Ltd
Salary: £35k - 40k per year + + benefits
Posted: 1 hour ago
City, London
I3
Salary: £55000 - £70000 per annum + + bonus + bens
Posted: 1 hour ago
Manchester, Lancashire
Uniting Ambition
Salary: £40k - 55k per year
Posted: 3 hours ago
London
UCL
Salary: Competitive + Benefits
Posted: 1 hour ago
South East London
RM plc
Salary: £18000 - £24000 per annum + benefits
Posted: 3 hours ago
Swansea, West Glamorgan
Experis Ltd
Salary: £24876.00 - £60649.00 per annum + +pension
Posted: 2 hours ago
East London
Searchability
Salary: £30000 per annum
Posted: 2 days ago
Kent
Aesica Pharmaceuticals
Salary: Competitive
Posted: 3 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £40000 - £45000 per annum
Posted: 5 days ago
London
Webrecruit
Salary: £Competitive
Posted: 3 days ago
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £33000 - £35000 per annum + Bonus, Pension, Benefits
Posted: 4 days ago
Sandy, Bedfordshire
Harvey Nash plc
Salary: £35000 - £45000 per annum
Posted: 3 days ago
Wakefield, West Yorkshire
onezeero.
Salary: £35000 - £40000 per annum
Posted: 4 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £24000 - £30000 per annum + Training, Progression
Posted: 5 days ago
City, London
MACQUARIE
Posted: Yesterday
Ipswich, Suffolk
Harvey Nash plc
Salary: £35000 - £40000 per annum
Posted: 5 days ago
City, London
Computer People
Salary: £90000.00 - £110000.00 per annum + Bonus & Benefits
Posted: 2 days ago
Halifax, West Yorkshire
Erin Associates
Salary: £35000 - £40000 per annum + excellent benefits
Posted: 4 days ago
Egham, Surrey
Austin Fraser
Salary: £4000 - £32000 per annum
Posted: 2 days ago
Bath, Avon
Sanderson
Salary: £30000 - £40000 per annum
Posted: 4 days ago
Reading, Berkshire
The People Network
Salary: £25000 - £40000 per annum, Benefits benefits
Posted: 3 hours ago
Reading, Berkshire
Sanderson
Salary: Excellent Package
Posted: 6 days ago
Bridgend, Mid Glamorgan
South Wales Police
Salary: From £27,246 to £31,620 per annum
Posted: 3 days ago
Egham, Surrey
Austin Fraser
Salary: £27000 - £32000 per annum
Posted: 3 days ago
Halifax, West Yorkshire
4it Recruitment Ltd
Salary: From £35,000 to £45,000 per annum 25 days holiday, free parking, 6% ma
Posted: 5 days ago
Leeds, West Yorkshire
Hotfoot Recruitment
Salary: Up to £50,000 per annum + 10% Bonus + Bens + Flexible Working
Posted: 3 days ago
Bedfordshire
Claremont Consulting Ltd
Posted: 3 days ago