Period
to 15 December 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 15 December 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 118 120 90
Rank change year-on-year +2 -30 +1
Permanent jobs citing Service Delivery 4,447 4,935 5,814
As % of all permanent IT jobs advertised in the UK 2.81% 2.75% 3.14%
As % of the Processes & Methodologies category 3.07% 2.99% 3.44%
Number of salaries quoted 3,215 3,614 4,303
UK median annual salary £50,000 £49,039 £47,500
Median salary % change year-on-year +1.96% +3.24% -3.06%
10th Percentile £27,750 £26,750 £26,456
90th Percentile £82,500 £76,425 £75,000
UK excluding London median annual salary £45,500 £45,000 £45,000
% change year-on-year +1.11% - -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 144,803 164,913 169,137
As % of all permanent IT jobs advertised in the UK 91.59% 91.90% 91.29%
Number of salaries quoted 114,496 131,060 140,287
UK median annual salary £52,500 £50,000 £48,500
Median salary % change year-on-year +5.00% +3.09% +2.11%
10th Percentile £29,750 £28,418 £27,625
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £43,500 £42,500
% change year-on-year +3.45% +2.35% -

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 15 December 2018.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 4,077 £51,750 +3.50% 500
UK excluding London +18 2,814 £45,500 +1.11% 384
London -20 1,491 £60,000 +9.09% 148
South East +20 707 £50,000 +11.11% 93
Midlands +38 647 £47,500 - 73
North of England -17 564 £45,000 - 88
West Midlands +24 504 £47,500 -4.04% 51
South West +8 345 £40,000 -11.11% 52
East of England +34 308 £54,750 +21.67% 46
North West -15 297 £45,000 -10.00% 47
Yorkshire -4 236 £45,000 +12.50% 34
East Midlands +28 142 £45,000 +12.50% 22
Scotland +4 126 £42,500 -5.56% 12
Wales -1 122 £37,367 -23.80% 20
North East -55 31 £43,653 -2.99% 7
Northern Ireland +4 16 £21,000 -65.00%
Isle of Man - 3 £37,500 -

For the 6 months to 15 December 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 1,874 (42.14%) ITIL
2 1,101 (24.76%) Microsoft
3 1,002 (22.53%) Finance
4 916 (20.60%) Windows
5 900 (20.24%) Service Management
6 851 (19.14%) Agile Software Development
7 726 (16.33%) SLA
8 708 (15.92%) Project Management
9 614 (13.81%) Active Directory
10 551 (12.39%) Problem-Solving
11 507 (11.40%) Continuous Improvement
12 501 (11.27%) Degree
13 499 (11.22%) Analytical Skills
14 498 (11.20%) Stakeholder Management
15 488 (10.97%) Data Centre
16 471 (10.59%) VMware
17 468 (10.52%) ITSM
18 456 (10.25%) SQL
19 441 (9.92%) Change Management
20 435 (9.78%) Microsoft Azure
21 405 (9.11%) Amazon AWS
22 396 (8.90%) Firewall
23 390 (8.77%) Security Cleared
24 375 (8.43%) Windows Server
25 365 (8.21%) Microsoft Office
26 363 (8.16%) Office 365
27 354 (7.96%) Cisco
28 353 (7.94%) SQL Server
29 345 (7.76%) Presales
30 336 (7.56%) VMware Infrastructure

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 213 (4.79%) SharePoint
2 190 (4.27%) MS Exchange
3 116 (2.61%) IIS
4 77 (1.73%) Skype for Business
5 60 (1.35%) Confluence
6 59 (1.33%) Exchange Server 2010
7 45 (1.01%) Apache
8 35 (0.79%) Tomcat
9 31 (0.70%) Exchange Server 2013
10 30 (0.67%) CMS
11 26 (0.58%) Exchange Server 2007
12 24 (0.54%) WebLogic
13 22 (0.49%) SharePoint 2013
13 22 (0.49%) SharePoint Server
14 21 (0.47%) Blackberry Enterprise Server
14 21 (0.47%) IBM Notes
15 19 (0.43%) BizTalk Server
15 19 (0.43%) Exchange Server 2003
16 17 (0.38%) Oracle SOA Suite
17 16 (0.36%) OpenStack
Applications
1 365 (8.21%) Microsoft Office
2 276 (6.21%) Microsoft Excel
3 158 (3.55%) Microsoft PowerPoint
4 74 (1.66%) Microsoft Project
5 53 (1.19%) MS Visio
6 47 (1.06%) Spreadsheet
7 8 (0.18%) Acrobat
8 5 (0.11%) Open Workbench
9 4 (0.090%) AutoCAD
10 3 (0.067%) SPSS
10 3 (0.067%) Windchill
11 2 (0.045%) Photoshop
11 2 (0.045%) Stata
12 1 (0.022%) Adobe Illustrator
12 1 (0.022%) Adobe Premiere
12 1 (0.022%) InDesign
12 1 (0.022%) InfoPath
Business Applications
1 73 (1.64%) Dynamics CRM
2 57 (1.28%) Oracle EBS
3 56 (1.26%) Dynamics AX
4 28 (0.63%) Oracle Applications
5 25 (0.56%) Magento
6 24 (0.54%) Remedy ITSM
7 21 (0.47%) Oracle EBS R12
8 16 (0.36%) SAP S/4HANA
9 13 (0.29%) SAP MDG
10 10 (0.22%) Oracle Assets
10 10 (0.22%) Oracle Cash Management
10 10 (0.22%) Oracle Financials
10 10 (0.22%) Oracle General Ledger
10 10 (0.22%) Oracle Payables
10 10 (0.22%) Oracle Receivables
11 9 (0.20%) Siebel CRM
12 7 (0.16%) SAP Hybris
12 7 (0.16%) SAP MM
13 6 (0.13%) SAP GRC
13 6 (0.13%) thinkFolio
Cloud Services
1 435 (9.78%) Microsoft Azure
2 405 (9.11%) Amazon AWS
3 363 (8.16%) Office 365
4 217 (4.88%) SaaS
5 160 (3.60%) IaaS
6 126 (2.83%) PaaS
7 64 (1.44%) Google Cloud Platform
8 58 (1.30%) Cloud Computing
9 54 (1.21%) Dynamics 365
10 51 (1.15%) Serverless
11 36 (0.81%) Azure Functions
12 28 (0.63%) Azure Active Directory
13 27 (0.61%) AWS CloudFormation
14 24 (0.54%) Amazon EC2
15 19 (0.43%) Amazon CloudWatch
16 17 (0.38%) Amazon S3
17 14 (0.31%) Yammer
18 9 (0.20%) Slack
19 8 (0.18%) Amazon ElastiCache
19 8 (0.18%) OneDrive
Communications & Networking
1 396 (8.90%) Firewall
2 297 (6.68%) WAN
3 274 (6.16%) LAN
4 202 (4.54%) TCP/IP
5 181 (4.07%) DNS
6 165 (3.71%) VPN
7 135 (3.04%) DHCP
8 118 (2.65%) SAN
9 112 (2.52%) Network Security
10 102 (2.29%) Skype
11 101 (2.27%) Wireless
12 98 (2.20%) VoIP
13 92 (2.07%) Internet
14 83 (1.87%) MPLS
15 66 (1.48%) VLAN
16 52 (1.17%) Unified Communications
17 44 (0.99%) Cisco ASA
17 44 (0.99%) SNMP
18 41 (0.92%) OSPF
19 40 (0.90%) WLAN
Database & Business Intelligence
1 353 (7.94%) SQL Server
2 104 (2.34%) Big Data
3 68 (1.53%) SQL Server Integration Services
4 67 (1.51%) Data Warehouse
5 64 (1.44%) SQL Server Reporting Services
6 59 (1.33%) SQL Server 2012
7 51 (1.15%) Relational Database
8 41 (0.92%) Oracle Reports
9 39 (0.88%) Oracle Database
10 37 (0.83%) MySQL
11 36 (0.81%) SQL Server 2016
12 33 (0.74%) Power BI
12 33 (0.74%) SQL Server 2008
13 27 (0.61%) PostgreSQL
14 25 (0.56%) Hadoop
15 23 (0.52%) Oracle BI EE
16 21 (0.47%) Azure SQL Database
17 20 (0.45%) SAP HANA
18 19 (0.43%) Oracle BI Publisher
19 15 (0.34%) SQL Server Analysis Services
Development Applications
1 103 (2.32%) Git (software)
2 97 (2.18%) JIRA
3 55 (1.24%) Jenkins
3 55 (1.24%) Visual Studio
4 40 (0.90%) Visual Studio Team System
5 27 (0.61%) MSTest
5 27 (0.61%) NUnit
6 24 (0.54%) Atlassian Bamboo
7 23 (0.52%) MSI
8 22 (0.49%) Octopus Deploy
9 20 (0.45%) Selenium
9 20 (0.45%) TeamCity
10 15 (0.34%) Oracle APEX
11 14 (0.31%) Team Foundation Server
12 13 (0.29%) Bitbucket
12 13 (0.29%) EasyMock
12 13 (0.29%) JUnit
12 13 (0.29%) Subversion
13 10 (0.22%) Maven
14 9 (0.20%) Oracle Forms
General
1 1,002 (22.53%) Finance
2 264 (5.94%) Telecoms
3 248 (5.58%) Retail
4 218 (4.90%) Banking
5 168 (3.78%) Marketing
6 121 (2.72%) Legal
7 92 (2.07%) Manufacturing
8 91 (2.05%) Billing
9 49 (1.10%) Law
10 47 (1.06%) Advertising
10 47 (1.06%) Back Office
11 46 (1.03%) Investment Banking
12 34 (0.76%) Publishing
13 20 (0.45%) Financial Institution
14 17 (0.38%) Military
15 15 (0.34%) French Language
15 15 (0.34%) Front Office
15 15 (0.34%) Local Government
16 14 (0.31%) Aerospace
17 13 (0.29%) Electronics
Job Titles
1 722 (16.24%) Service Manager
2 552 (12.41%) Analyst
3 509 (11.45%) Delivery Manager
4 449 (10.10%) Services Delivery Manager
5 430 (9.67%) IT Manager
6 360 (8.10%) Architect
7 182 (4.09%) IT Services Manager
8 176 (3.96%) Consultant
9 175 (3.94%) Service Analyst
10 158 (3.55%) Support Engineer
11 155 (3.49%) Support Analyst
12 151 (3.40%) Developer
13 143 (3.22%) Solutions Architect
14 142 (3.19%) Project Manager
15 133 (2.99%) Applications Support
16 125 (2.81%) IT Support
17 117 (2.63%) Administrator
17 117 (2.63%) Senior Manager
18 109 (2.45%) Infrastructure Engineer
19 103 (2.32%) Business Analyst
Libraries, Frameworks & Software Standards
1 265 (5.96%) .NET
2 154 (3.46%) Web Services
3 96 (2.16%) HTML
4 90 (2.02%) CSS
5 83 (1.87%) ASP.NET
6 74 (1.66%) XML
7 73 (1.64%) .NET Framework
7 73 (1.64%) SOAP
8 70 (1.57%) WCF
9 67 (1.51%) jQuery
10 53 (1.19%) Middleware
11 48 (1.08%) XSLT
12 42 (0.94%) RESTful
13 35 (0.79%) AngularJS
14 32 (0.72%) WF
15 30 (0.67%) ASP.NET MVC
16 29 (0.65%) WinForms
17 28 (0.63%) REST
18 27 (0.61%) J2EE
18 27 (0.61%) WPF
Miscellaneous
1 499 (11.22%) Analytical Skills
2 488 (10.97%) Data Centre
3 276 (6.21%) Management Information System
4 268 (6.03%) Self-Motivation
5 118 (2.65%) User Experience
6 85 (1.91%) Driving Licence
7 80 (1.80%) Hybrid Cloud
8 78 (1.75%) Mobile App
9 69 (1.55%) Enterprise Software
10 61 (1.37%) Public Cloud
11 56 (1.26%) Virtual Team
12 54 (1.21%) Fintech
13 53 (1.19%) CMDB
14 50 (1.12%) NHS
15 45 (1.01%) Video Conferencing
16 44 (0.99%) Fat Client
16 44 (0.99%) Thin Client
17 42 (0.94%) Replication
18 37 (0.83%) PMI
19 33 (0.74%) Blackberry
Operating Systems
1 916 (20.60%) Windows
2 375 (8.43%) Windows Server
3 316 (7.11%) Linux
4 235 (5.28%) Windows 10
5 211 (4.74%) Windows 7
6 167 (3.76%) Unix
7 138 (3.10%) Windows Server 2008
8 113 (2.54%) Windows Server 2012
9 72 (1.62%) Red Hat Enterprise Linux
10 56 (1.26%) Android
11 55 (1.24%) Windows Server 2003
12 52 (1.17%) Apple iOS
13 43 (0.97%) CentOS
14 27 (0.61%) Mac OS
15 22 (0.49%) Windows XP
16 20 (0.45%) Ubuntu
17 18 (0.40%) Windows 8
18 7 (0.16%) Fedora
18 7 (0.16%) Mac OS X
19 5 (0.11%) Debian
Processes & Methodologies
1 1,874 (42.14%) ITIL
2 900 (20.24%) Service Management
3 851 (19.14%) Agile Software Development
4 708 (15.92%) Project Management
5 551 (12.39%) Problem-Solving
6 507 (11.40%) Continuous Improvement
7 498 (11.20%) Stakeholder Management
8 468 (10.52%) ITSM
9 441 (9.92%) Change Management
10 345 (7.76%) Presales
11 326 (7.33%) ITIL V3
12 324 (7.29%) Mentoring
13 314 (7.06%) DevOps
14 310 (6.97%) Incident Management
15 289 (6.50%) PRINCE2
16 283 (6.36%) Problem Management
17 270 (6.07%) CRM
17 270 (6.07%) Service Delivery Management
18 264 (5.94%) IT Strategy
19 259 (5.82%) Service Design
Programming Languages
1 456 (10.25%) SQL
2 282 (6.34%) Java
3 224 (5.04%) PowerShell
4 181 (4.07%) C#
5 170 (3.82%) JavaScript
6 133 (2.99%) Python
7 117 (2.63%) C
8 80 (1.80%) T-SQL
9 70 (1.57%) PL/SQL
10 62 (1.39%) Bash Shell
11 53 (1.19%) C++
12 35 (0.79%) VB.NET
13 32 (0.72%) PHP
14 25 (0.56%) Perl
15 24 (0.54%) Ruby
16 22 (0.49%) VB
17 16 (0.36%) R
17 16 (0.36%) Shell Script
18 13 (0.29%) Delphi
18 13 (0.29%) VBScript
Qualifications
1 501 (11.27%) Degree
2 390 (8.77%) Security Cleared
3 297 (6.68%) ITIL Certification
4 227 (5.10%) SC Cleared
5 164 (3.69%) Cisco Certification
6 159 (3.58%) Microsoft Certification
7 102 (2.29%) CISSP
8 99 (2.23%) CCNA
9 98 (2.20%) CCNP
10 95 (2.14%) ISEB
11 88 (1.98%) DV Cleared
12 78 (1.75%) PMI Certification
13 67 (1.51%) MCSE
14 60 (1.35%) Computer Science Degree
15 55 (1.24%) PMP
16 49 (1.10%) CISM
16 49 (1.10%) ITIL Foundation Certificate
17 42 (0.94%) MCP
18 39 (0.88%) PRINCE2 Certification
19 37 (0.83%) MCSA
Quality Assurance & Compliance
1 726 (16.33%) SLA
2 223 (5.01%) QA
3 218 (4.90%) GDPR
4 174 (3.91%) ISO/IEC 27001
5 89 (2.00%) PMO
6 71 (1.60%) PCI DSS
7 58 (1.30%) ISO/IEC 20000
8 31 (0.70%) COBIT
9 30 (0.67%) Data Quality
10 25 (0.56%) ISO 9001
11 22 (0.49%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 20 (0.45%) Cyber Essentials
12 20 (0.45%) Sarbanes-Oxley
13 18 (0.40%) HMG Security Policy Framework
14 16 (0.36%) Cyber Essentials PLUS
15 15 (0.34%) ISO 14001
16 14 (0.31%) GPG13
17 7 (0.16%) Disclosure Scotland
18 5 (0.11%) GxP
19 4 (0.090%) ISO/IEC 27005
System Software
1 614 (13.81%) Active Directory
2 336 (7.56%) VMware Infrastructure
3 176 (3.96%) Hyper-V
4 88 (1.98%) XenApp
5 65 (1.46%) XenDesktop
6 63 (1.42%) Docker
7 45 (1.01%) vSphere
8 44 (0.99%) VMware ESXi
9 38 (0.85%) Virtual Desktop
10 36 (0.81%) Microsoft App-V
11 22 (0.49%) Firmware
11 22 (0.49%) Virtual Machines
12 21 (0.47%) BitLocker
13 20 (0.45%) Virtual Servers
14 19 (0.43%) NFS
14 19 (0.43%) Terminal Services
15 13 (0.29%) Oracle RAC
16 12 (0.27%) Samba
17 10 (0.22%) VMware Workstation
18 9 (0.20%) VMware NSX
Systems Management
1 215 (4.83%) SCCM
2 73 (1.64%) Puppet
3 60 (1.35%) Ansible
4 51 (1.15%) SCOM
5 42 (0.94%) Kubernetes
6 39 (0.88%) SCVMM
7 36 (0.81%) Terraform
8 32 (0.72%) Norton AntiVirus
9 30 (0.67%) vCenter Server
10 29 (0.65%) EMC NetWorker
11 27 (0.61%) Microsoft Intune
12 26 (0.58%) Nagios
13 22 (0.49%) Opscode Chef
14 20 (0.45%) Backup Exec
15 17 (0.38%) AirWatch
15 17 (0.38%) Microsoft Data Protection Manager
15 17 (0.38%) SCDPM
15 17 (0.38%) WSUS
16 16 (0.36%) ServiceCenter
16 16 (0.36%) ZABBIX
Vendors
1 1,101 (24.76%) Microsoft
2 471 (10.59%) VMware
3 354 (7.96%) Cisco
4 281 (6.32%) Citrix
5 211 (4.74%) Oracle
6 144 (3.24%) SAP
6 144 (3.24%) ServiceNow
7 139 (3.13%) HP
8 104 (2.34%) Dell
9 100 (2.25%) CheckPoint
10 96 (2.16%) Google
11 93 (2.09%) Juniper
12 86 (1.93%) Salesforce.com
13 85 (1.91%) Apple
14 82 (1.84%) IBM
15 81 (1.82%) Veeam
16 77 (1.73%) EMC
17 74 (1.66%) McAfee
18 71 (1.60%) NetApp
19 65 (1.46%) Red Hat