Period
to 17 February 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 February 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
UK
6 months to
17 Feb 2019
Same period 2018 Same period 2017
Rank 115 115 98
Rank change year-on-year 0 -17 -4
Permanent jobs citing Service Delivery 4,277 4,934 5,291
As % of all permanent IT jobs advertised in the UK 2.86% 2.82% 3.01%
As % of the Processes & Methodologies category 3.12% 3.07% 3.30%
Number of salaries quoted 3,004 3,474 3,871
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -5.00%
10th Percentile £28,000 £28,000 £26,250
90th Percentile £82,500 £77,500 £75,000
UK excluding London median annual salary £46,000 £45,000 £45,000
% change year-on-year +2.22% - -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 137,171 160,827 160,381
As % of all permanent IT jobs advertised in the UK 91.74% 91.83% 91.31%
Number of salaries quoted 108,142 130,549 132,251
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £28,750 £27,750
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 17 February 2019.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 17 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 3,930 £50,000 - 575
UK excluding London +12 2,728 £46,000 +2.22% 451
London -25 1,380 £59,500 +8.18% 161
Midlands +27 685 £47,500 - 89
South East +19 682 £50,000 +11.11% 123
North of England +4 574 £45,000 - 112
West Midlands +21 523 £46,204 -7.59% 65
North West +20 315 £45,000 -10.00% 59
East of England +38 308 £47,500 +5.56% 46
South West -16 292 £41,500 -7.78% 44
Yorkshire +2 210 £44,077 +13.02% 41
East Midlands +25 162 £47,500 +13.10% 24
Wales +5 112 £37,367 -23.80% 9
Scotland -8 97 £43,574 +8.94% 24
North East -21 50 £40,000 -8.05% 12
Northern Ireland -7 10 £23,000 -58.18% 4
Isle of Man - 3 £37,500 -

For the 6 months to 17 February 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 1,780 (41.62%) ITIL
2 1,064 (24.88%) Microsoft
3 955 (22.33%) Windows
4 900 (21.04%) Finance
5 885 (20.69%) Service Management
6 756 (17.68%) Agile Software Development
7 720 (16.83%) SLA
8 653 (15.27%) Active Directory
9 647 (15.13%) Project Management
10 610 (14.26%) Problem-Solving
11 525 (12.27%) Degree
12 512 (11.97%) Continuous Improvement
13 489 (11.43%) SQL
14 467 (10.92%) Stakeholder Management
15 463 (10.83%) ITSM
16 461 (10.78%) Analytical Skills
17 451 (10.54%) Data Centre
18 446 (10.43%) VMware
19 430 (10.05%) Change Management
20 405 (9.47%) Office 365
21 403 (9.42%) Firewall
22 399 (9.33%) Microsoft Azure
23 389 (9.10%) Windows Server
24 381 (8.91%) Security Cleared
25 374 (8.74%) ITIL V3
26 355 (8.30%) Microsoft Office
26 355 (8.30%) Mentoring
27 339 (7.93%) SQL Server
28 333 (7.79%) Cisco
29 332 (7.76%) Incident Management

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 201 (4.70%) MS Exchange
2 182 (4.26%) SharePoint
3 104 (2.43%) IIS
4 70 (1.64%) Exchange Server 2010
5 64 (1.50%) Skype for Business
6 59 (1.38%) Confluence
7 38 (0.89%) Apache
8 34 (0.79%) Exchange Server 2013
9 33 (0.77%) Exchange Server 2007
10 27 (0.63%) Exchange Server 2003
11 23 (0.54%) BizTalk Server
11 23 (0.54%) CMS
12 21 (0.49%) Blackberry Enterprise Server
12 21 (0.49%) Tomcat
13 19 (0.44%) SAS
13 19 (0.44%) SharePoint Server
13 19 (0.44%) WebLogic
14 17 (0.40%) IBM Notes
15 16 (0.37%) Oracle SOA Suite
15 16 (0.37%) SharePoint 2013
Applications
1 355 (8.30%) Microsoft Office
2 254 (5.94%) Microsoft Excel
3 137 (3.20%) Microsoft PowerPoint
4 54 (1.26%) Microsoft Project
5 46 (1.08%) MS Visio
6 37 (0.87%) Spreadsheet
7 6 (0.14%) Acrobat
8 5 (0.12%) AutoCAD
8 5 (0.12%) Open Workbench
9 3 (0.070%) Windchill
10 2 (0.047%) Photoshop
11 1 (0.023%) Adobe Illustrator
11 1 (0.023%) Adobe Premiere
11 1 (0.023%) Chatbot
11 1 (0.023%) InDesign
11 1 (0.023%) SPSS
Business Applications
1 57 (1.33%) Dynamics CRM
2 55 (1.29%) Oracle EBS
3 43 (1.01%) Dynamics AX
4 38 (0.89%) Oracle Applications
5 25 (0.58%) Remedy ITSM
6 23 (0.54%) SAP S/4HANA
7 15 (0.35%) Oracle EBS R12
8 11 (0.26%) Magento
9 10 (0.23%) Siebel CRM
10 7 (0.16%) Cognos Business Intelligence
11 6 (0.14%) NetSuite
11 6 (0.14%) Sage X3
11 6 (0.14%) thinkFolio
12 5 (0.12%) Dynamics NAV
12 5 (0.12%) Oracle ERP
12 5 (0.12%) SAP ERP
12 5 (0.12%) SAP FI
12 5 (0.12%) SAP HCM
12 5 (0.12%) SAP IS-U
13 4 (0.094%) INSURE/90
Cloud Services
1 405 (9.47%) Office 365
2 399 (9.33%) Microsoft Azure
3 326 (7.62%) Amazon AWS
4 177 (4.14%) SaaS
5 154 (3.60%) IaaS
6 115 (2.69%) PaaS
7 65 (1.52%) Google Cloud Platform
8 51 (1.19%) Dynamics 365
9 49 (1.15%) Cloud Computing
10 41 (0.96%) Azure Active Directory
11 38 (0.89%) Serverless
12 30 (0.70%) Azure Functions
13 20 (0.47%) OneDrive
14 19 (0.44%) AWS CloudFormation
15 17 (0.40%) Amazon EC2
16 15 (0.35%) Dropbox
16 15 (0.35%) GitHub
17 13 (0.30%) Mimecast
18 12 (0.28%) OpenDNS
19 10 (0.23%) Google Analytics
Communications & Networking
1 403 (9.42%) Firewall
2 274 (6.41%) WAN
3 253 (5.92%) LAN
4 195 (4.56%) TCP/IP
5 187 (4.37%) DNS
6 157 (3.67%) VPN
7 140 (3.27%) DHCP
8 125 (2.92%) SAN
9 106 (2.48%) Network Security
10 101 (2.36%) VoIP
11 90 (2.10%) Internet
12 88 (2.06%) Wireless
13 83 (1.94%) Skype
14 79 (1.85%) MPLS
14 79 (1.85%) VLAN
15 55 (1.29%) Unified Communications
16 52 (1.22%) SNMP
17 46 (1.08%) WLAN
18 45 (1.05%) OSPF
19 41 (0.96%) NAS
Database & Business Intelligence
1 339 (7.93%) SQL Server
2 83 (1.94%) Big Data
3 76 (1.78%) Data Warehouse
4 62 (1.45%) SQL Server Integration Services
5 54 (1.26%) Relational Database
6 49 (1.15%) SQL Server 2012
7 46 (1.08%) Oracle Database
7 46 (1.08%) SQL Server Reporting Services
8 42 (0.98%) Oracle Reports
9 40 (0.94%) MySQL
10 38 (0.89%) SQL Server 2016
11 33 (0.77%) SQL Server 2008
12 31 (0.72%) Power BI
13 29 (0.68%) PostgreSQL
14 26 (0.61%) Azure SQL Database
15 24 (0.56%) Oracle BI EE
15 24 (0.56%) SAP HANA
16 23 (0.54%) Oracle BI Publisher
17 19 (0.44%) Hadoop
17 19 (0.44%) Oracle Discoverer
Development Applications
1 89 (2.08%) JIRA
2 82 (1.92%) Git (software)
3 61 (1.43%) Jenkins
4 44 (1.03%) Visual Studio
5 34 (0.79%) Visual Studio Team System
6 30 (0.70%) MSI
7 27 (0.63%) MSTest
8 26 (0.61%) NUnit
9 25 (0.58%) Selenium
10 23 (0.54%) Atlassian Bamboo
11 19 (0.44%) Oracle APEX
12 17 (0.40%) Octopus Deploy
13 16 (0.37%) TeamCity
14 13 (0.30%) Bitbucket
14 13 (0.30%) EasyMock
14 13 (0.30%) JUnit
15 12 (0.28%) Team Foundation Server
16 11 (0.26%) Maven
17 10 (0.23%) Hudson
18 9 (0.21%) WinDbg
General
1 900 (21.04%) Finance
2 220 (5.14%) Telecoms
3 200 (4.68%) Banking
4 170 (3.97%) Retail
5 144 (3.37%) Marketing
6 107 (2.50%) Legal
7 82 (1.92%) Billing
8 79 (1.85%) Manufacturing
9 48 (1.12%) Back Office
10 44 (1.03%) Investment Banking
11 41 (0.96%) Law
12 39 (0.91%) Advertising
13 28 (0.65%) Games
14 27 (0.63%) Publishing
15 22 (0.51%) Financial Institution
16 18 (0.42%) Aerospace
17 17 (0.40%) Front Office
18 15 (0.35%) Local Government
19 12 (0.28%) Automotive
19 12 (0.28%) Military
Job Titles
1 744 (17.40%) Service Manager
2 510 (11.92%) Delivery Manager
3 495 (11.57%) Analyst
4 464 (10.85%) Services Delivery Manager
5 373 (8.72%) IT Manager
6 353 (8.25%) Architect
7 182 (4.26%) IT Services Manager
8 177 (4.14%) Support Engineer
9 159 (3.72%) Consultant
10 150 (3.51%) IT Support
11 149 (3.48%) Developer
12 147 (3.44%) Service Analyst
13 140 (3.27%) Solutions Architect
14 133 (3.11%) Support Analyst
15 125 (2.92%) Infrastructure Engineer
16 112 (2.62%) Applications Support
16 112 (2.62%) Senior Manager
17 111 (2.60%) IT Analyst
18 107 (2.50%) Project Manager
19 98 (2.29%) Administrator
Libraries, Frameworks & Software Standards
1 235 (5.49%) .NET
2 131 (3.06%) Web Services
3 85 (1.99%) HTML
4 82 (1.92%) ASP.NET
5 73 (1.71%) CSS
6 71 (1.66%) XML
7 62 (1.45%) SOAP
8 58 (1.36%) WCF
9 57 (1.33%) jQuery
10 50 (1.17%) Middleware
11 48 (1.12%) XSLT
12 39 (0.91%) .NET Framework
13 37 (0.87%) RESTful
14 31 (0.72%) WF
15 30 (0.70%) WinForms
16 26 (0.61%) LINQ
16 26 (0.61%) Silverlight
16 26 (0.61%) WPF
17 25 (0.58%) Spring
18 24 (0.56%) ASP.NET MVC
Miscellaneous
1 461 (10.78%) Analytical Skills
2 451 (10.54%) Data Centre
3 276 (6.45%) Management Information System
4 254 (5.94%) Self-Motivation
5 112 (2.62%) User Experience
6 83 (1.94%) Hybrid Cloud
7 82 (1.92%) Mobile App
8 71 (1.66%) Driving Licence
9 68 (1.59%) Enterprise Software
10 63 (1.47%) Public Cloud
11 52 (1.22%) NHS
12 49 (1.15%) CMDB
13 45 (1.05%) Fintech
14 41 (0.96%) PKI
14 41 (0.96%) Video Conferencing
15 40 (0.94%) Virtual Team
16 39 (0.91%) Blackberry
16 39 (0.91%) Fat Client
16 39 (0.91%) Thin Client
17 34 (0.79%) Replication
Operating Systems
1 955 (22.33%) Windows
2 389 (9.10%) Windows Server
3 299 (6.99%) Linux
4 259 (6.06%) Windows 10
5 225 (5.26%) Windows 7
6 150 (3.51%) Unix
7 138 (3.23%) Windows Server 2008
8 98 (2.29%) Windows Server 2012
9 65 (1.52%) Red Hat Enterprise Linux
10 61 (1.43%) Windows Server 2003
11 54 (1.26%) Android
12 44 (1.03%) Apple iOS
13 37 (0.87%) CentOS
14 22 (0.51%) Mac OS
15 21 (0.49%) Windows XP
16 16 (0.37%) Ubuntu
16 16 (0.37%) Windows 8
17 12 (0.28%) Mac OS X
18 6 (0.14%) Debian
18 6 (0.14%) SUSE
Processes & Methodologies
1 1,780 (41.62%) ITIL
2 885 (20.69%) Service Management
3 756 (17.68%) Agile Software Development
4 647 (15.13%) Project Management
5 610 (14.26%) Problem-Solving
6 512 (11.97%) Continuous Improvement
7 467 (10.92%) Stakeholder Management
8 463 (10.83%) ITSM
9 430 (10.05%) Change Management
10 374 (8.74%) ITIL V3
11 355 (8.30%) Mentoring
12 332 (7.76%) Incident Management
13 329 (7.69%) Presales
14 303 (7.08%) PRINCE2
15 298 (6.97%) Service Design
16 285 (6.66%) IT Strategy
17 269 (6.29%) Problem Management
18 255 (5.96%) CRM
18 255 (5.96%) DevOps
19 247 (5.78%) Data Protection
Programming Languages
1 489 (11.43%) SQL
2 266 (6.22%) Java
3 205 (4.79%) PowerShell
4 168 (3.93%) C#
5 156 (3.65%) JavaScript
6 125 (2.92%) Python
7 100 (2.34%) C
8 74 (1.73%) T-SQL
9 71 (1.66%) PL/SQL
10 55 (1.29%) Bash Shell
11 53 (1.24%) C++
12 39 (0.91%) Perl
13 36 (0.84%) VB.NET
14 27 (0.63%) PHP
15 19 (0.44%) Ruby
16 18 (0.42%) VB
17 17 (0.40%) VBScript
18 14 (0.33%) R
19 12 (0.28%) Delphi
19 12 (0.28%) XPath
Qualifications
1 525 (12.27%) Degree
2 381 (8.91%) Security Cleared
3 262 (6.13%) ITIL Certification
4 206 (4.82%) SC Cleared
5 154 (3.60%) Cisco Certification
6 143 (3.34%) Microsoft Certification
7 96 (2.24%) ISEB
8 95 (2.22%) CCNA
9 90 (2.10%) CISSP
10 86 (2.01%) DV Cleared
11 84 (1.96%) CCNP
12 79 (1.85%) Computer Science Degree
13 68 (1.59%) PMI Certification
14 58 (1.36%) PMP
15 54 (1.26%) MCSE
16 51 (1.19%) CREST Certified
17 47 (1.10%) ITIL Foundation Certificate
18 46 (1.08%) MCP
19 44 (1.03%) MCSA
20 41 (0.96%) CISM
Quality Assurance & Compliance
1 720 (16.83%) SLA
2 244 (5.70%) GDPR
3 174 (4.07%) ISO/IEC 27001
4 173 (4.04%) QA
5 87 (2.03%) PCI DSS
6 73 (1.71%) PMO
7 54 (1.26%) ISO/IEC 20000
8 39 (0.91%) COBIT
9 35 (0.82%) ISO 9001
10 28 (0.65%) Data Quality
11 21 (0.49%) HMG Security Policy Framework
12 18 (0.42%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 17 (0.40%) GPG13
13 17 (0.40%) Sarbanes-Oxley
14 16 (0.37%) ISO 14001
15 14 (0.33%) Cyber Essentials
16 12 (0.28%) Cyber Essentials PLUS
17 8 (0.19%) Disclosure Scotland
18 6 (0.14%) BS25999
18 6 (0.14%) ISO 22301
System Software
1 653 (15.27%) Active Directory
2 295 (6.90%) VMware Infrastructure
3 178 (4.16%) Hyper-V
4 89 (2.08%) XenApp
5 72 (1.68%) XenDesktop
6 43 (1.01%) Docker
7 42 (0.98%) Microsoft App-V
7 42 (0.98%) VMware ESXi
8 39 (0.91%) vSphere
9 32 (0.75%) Virtual Desktop
10 30 (0.70%) Virtual Machines
11 26 (0.61%) BitLocker
12 25 (0.58%) Virtual Servers
13 20 (0.47%) Firmware
14 15 (0.35%) NFS
14 15 (0.35%) Oracle RAC
15 13 (0.30%) Terminal Services
15 13 (0.30%) VMware Workstation
16 12 (0.28%) Samba
16 12 (0.28%) VMware NSX
Systems Management
1 217 (5.07%) SCCM
2 52 (1.22%) Ansible
3 51 (1.19%) Puppet
4 46 (1.08%) SCOM
5 44 (1.03%) SCVMM
6 35 (0.82%) Microsoft Intune
7 32 (0.75%) Kubernetes
8 27 (0.63%) Microsoft Data Protection Manager
8 27 (0.63%) Norton AntiVirus
8 27 (0.63%) WSUS
9 25 (0.58%) EMC NetWorker
9 25 (0.58%) SCDPM
10 24 (0.56%) Nagios
10 24 (0.56%) vCenter Server
11 22 (0.51%) Oracle Enterprise Manager
11 22 (0.51%) Terraform
12 20 (0.47%) Backup Exec
13 18 (0.42%) AirWatch
14 17 (0.40%) ServiceCenter
15 15 (0.35%) SCOrch
Vendors
1 1,064 (24.88%) Microsoft
2 446 (10.43%) VMware
3 333 (7.79%) Cisco
4 281 (6.57%) Citrix
5 206 (4.82%) Oracle
6 131 (3.06%) HP
7 128 (2.99%) ServiceNow
8 124 (2.90%) SAP
9 102 (2.38%) Google
10 99 (2.31%) Dell
11 97 (2.27%) CheckPoint
12 78 (1.82%) Juniper
13 77 (1.80%) NetApp
14 73 (1.71%) Apple
14 73 (1.71%) IBM
14 73 (1.71%) McAfee
15 68 (1.59%) EMC
16 65 (1.52%) Veeam
17 63 (1.47%) Salesforce.com
18 58 (1.36%) F5