Service Delivery Jobs

Service Delivery
UK

The table below provides summary statistics for permanent job vacancies requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 21 July 2024, comparing them to the same period in the previous two years.

6 months to
21 Jul 2024
Same period 2023 Same period 2022
Rank 107 131 145
Rank change year-on-year +24 +14 -10
Permanent jobs citing Service Delivery 2,281 2,146 5,183
As % of all permanent jobs advertised in the UK 2.38% 2.59% 2.92%
As % of the Processes & Methodologies category 2.90% 2.71% 3.03%
Number of salaries quoted 1,565 1,505 3,277
10th Percentile £28,000 £26,250 £29,000
25th Percentile £36,000 £35,000 £38,386
Median annual salary (50th Percentile) £49,000 £52,500 £50,500
Median % change year-on-year -6.67% +3.96% -0.98%
75th Percentile £63,750 £70,000 £65,001
90th Percentile £80,000 £90,000 £80,000
UK excluding London median annual salary £45,000 £47,500 £47,500
% change year-on-year -5.26% - +5.56%

All Process and Methodology Skills
UK

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 78,736 79,119 171,093
As % of all permanent jobs advertised in the UK 82.22% 95.38% 96.41%
Number of salaries quoted 52,643 51,303 86,275
10th Percentile £30,000 £33,750 £33,613
25th Percentile £40,000 £45,000 £44,186
Median annual salary (50th Percentile) £55,000 £60,249 £60,000
Median % change year-on-year -8.71% +0.42% +9.09%
75th Percentile £73,750 £80,000 £80,000
90th Percentile £93,750 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +7.14%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 21 July 2024.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 21 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +27 1,976 £49,000 -6.67% 527
UK excluding London +28 1,800 £45,000 -5.26% 468
Work from Home +33 803 £52,500 -4.55% 224
North of England +49 440 £42,500 -14.57% 121
South East +35 432 £45,000 -1.32% 125
London -30 380 £60,459 -6.99% 127
South West +36 318 £49,000 -2.00% 57
Midlands +1 252 £50,000 -9.50% 77
North West +37 237 £50,837 +7.02% 55
West Midlands -7 164 £51,850 -8.23% 44
East of England -13 147 £39,000 +11.43% 54
Scotland -26 143 £49,990 +43.86% 23
Yorkshire +38 140 £41,711 -25.52% 43
East Midlands -4 84 £37,500 -23.08% 32
North East +27 66 £24,960 -45.74% 24
Wales +50 56 £40,000 +8.72% 22
Northern Ireland +18 18 £50,000 +40.85% 6

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 122 (5.35%) SharePoint
2 104 (4.56%) Microsoft Exchange
3 27 (1.18%) Confluence
4 26 (1.14%) CMS
5 20 (0.88%) Apache
6 19 (0.83%) Jupyter
6 19 (0.83%) nginx
7 16 (0.70%) Apache Spark
8 7 (0.31%) Appian
9 6 (0.26%) Exchange Server 2013
10 5 (0.22%) IIS
10 5 (0.22%) WebLogic
11 4 (0.18%) Exchange Server 2000
11 4 (0.18%) SharePoint 2010
11 4 (0.18%) SharePoint 2013
12 3 (0.13%) Documentum
12 3 (0.13%) Exchange Server 2010
12 3 (0.13%) SAS
13 2 (0.088%) IBM Domino
13 2 (0.088%) Umbraco
Applications
1 122 (5.35%) Microsoft Office
2 119 (5.22%) Microsoft Excel
3 55 (2.41%) Microsoft PowerPoint
4 15 (0.66%) Microsoft Project
5 9 (0.39%) MS Visio
6 5 (0.22%) AutoCAD
7 3 (0.13%) Chatbot
7 3 (0.13%) SOLIDWORKS
8 2 (0.088%) Trello
9 1 (0.044%) Solid Edge
Business Applications
1 17 (0.75%) Dynamics CRM
2 9 (0.39%) SAP HCM
3 8 (0.35%) NEC Housing
4 7 (0.31%) Workday HCM
5 6 (0.26%) SAP ERP
6 5 (0.22%) Dynamics GP
6 5 (0.22%) Elite 3E
6 5 (0.22%) iTrent
6 5 (0.22%) Remedy ITSM
6 5 (0.22%) SAP HR
6 5 (0.22%) SAP WM
7 4 (0.18%) ResourceLink
7 4 (0.18%) Unit4 Business World
8 3 (0.13%) Dynamics AX
8 3 (0.13%) Primavera
9 2 (0.088%) BambooHR
9 2 (0.088%) Salesforce CRM
9 2 (0.088%) SAP CX
9 2 (0.088%) SAP Payroll
9 2 (0.088%) SAP PP
Cloud Services
1 395 (17.32%) Microsoft 365
2 350 (15.34%) Azure
3 100 (4.38%) AWS
4 93 (4.08%) Entra ID
5 91 (3.99%) Power Platform
6 86 (3.77%) SaaS
7 36 (1.58%) Dynamics 365
7 36 (1.58%) OneDrive
8 28 (1.23%) Cloud Computing
9 25 (1.10%) Azure Sentinel
10 24 (1.05%) IaaS
11 23 (1.01%) PaaS
12 22 (0.96%) PowerApps
13 19 (0.83%) Amazon S3
13 19 (0.83%) Azure DevOps
14 16 (0.70%) MinIO
14 16 (0.70%) OpenShift
15 14 (0.61%) Power Automate
16 12 (0.53%) Microsoft Copilot
17 11 (0.48%) Amazon EC2
Communications & Networking
1 166 (7.28%) Firewall
2 126 (5.52%) WAN
3 100 (4.38%) LAN
4 68 (2.98%) VPN
5 62 (2.72%) Network Security
6 60 (2.63%) Wireless
7 59 (2.59%) DNS
7 59 (2.59%) Wi-Fi
8 47 (2.06%) DHCP
9 43 (1.89%) SD-WAN
9 43 (1.89%) VoIP
10 39 (1.71%) Internet
11 33 (1.45%) SAN
11 33 (1.45%) WLAN
12 32 (1.40%) TCP/IP
13 28 (1.23%) VLAN
14 18 (0.79%) NAS
15 16 (0.70%) Remote Desktop
16 13 (0.57%) iSCSI
16 13 (0.57%) Structured Cabling
Database & Business Intelligence
1 77 (3.38%) SQL Server
2 61 (2.67%) Power BI
3 40 (1.75%) Relational Database
4 29 (1.27%) Big Data
5 27 (1.18%) Amazon RDS
6 25 (1.10%) MySQL
7 23 (1.01%) RDBMS
8 20 (0.88%) Oracle Database
9 16 (0.70%) Hadoop
9 16 (0.70%) Presto
10 15 (0.66%) Azure SQL Database
11 12 (0.53%) SQL Server Reporting Services
12 10 (0.44%) DB2
13 9 (0.39%) SAP HANA
14 7 (0.31%) Crystal Reports
14 7 (0.31%) Data Warehouse
14 7 (0.31%) DTS
15 6 (0.26%) GIS
15 6 (0.26%) Oracle Reports
15 6 (0.26%) Tableau
Development Applications
1 55 (2.41%) JIRA
2 31 (1.36%) Jenkins
3 18 (0.79%) Atlassian Bamboo
4 13 (0.57%) Oracle Forms
4 13 (0.57%) Robot Framework
5 9 (0.39%) Visual Studio
6 7 (0.31%) Git
7 6 (0.26%) Team Foundation Server
8 5 (0.22%) Selenium
9 3 (0.13%) Appium
9 3 (0.13%) Cypress.io
9 3 (0.13%) GitLab
9 3 (0.13%) JMeter
9 3 (0.13%) Postman
9 3 (0.13%) REST Assured
9 3 (0.13%) Serenity BDD
9 3 (0.13%) SpecFlow
10 1 (0.044%) Bitbucket
10 1 (0.044%) Visual Studio Team System
General
1 813 (35.64%) Social Skills
2 474 (20.78%) Finance
3 227 (9.95%) Analytical Skills
4 171 (7.50%) Public Sector
5 153 (6.71%) Inclusion and Diversity
6 129 (5.66%) Retail
7 122 (5.35%) Legal
8 107 (4.69%) Marketing
9 78 (3.42%) Organisational Skills
10 67 (2.94%) Telecoms
11 53 (2.32%) Law
11 53 (2.32%) Presentation Skills
12 52 (2.28%) Banking
13 47 (2.06%) Manufacturing
14 42 (1.84%) Influencing Skills
14 42 (1.84%) Local Government
15 41 (1.80%) Aerospace
16 32 (1.40%) Police
17 16 (0.70%) Documentation Skills
17 16 (0.70%) Electronics
Job Titles
1 392 (17.19%) Service Manager
2 305 (13.37%) Delivery Manager
3 301 (13.20%) Service Delivery Manager
4 243 (10.65%) Analyst
4 243 (10.65%) Lead
5 229 (10.04%) IT Manager
6 176 (7.72%) Senior
7 144 (6.31%) Consultant
8 134 (5.87%) IT Support
9 103 (4.52%) IT Services Manager
10 102 (4.47%) Infrastructure Engineer
11 77 (3.38%) IT Engineer
11 77 (3.38%) Support Engineer
12 76 (3.33%) Architect
13 71 (3.11%) Team Leader
14 67 (2.94%) Support Analyst
15 63 (2.76%) IT Analyst
16 61 (2.67%) IT Services Delivery Manager
17 58 (2.54%) Senior Manager
18 51 (2.24%) Developer
Libraries, Frameworks & Software Standards
1 32 (1.40%) EDI
2 27 (1.18%) .NET
3 21 (0.92%) HTML
4 17 (0.75%) YAML
5 16 (0.70%) ActiveMQ
5 16 (0.70%) Apache NiFi
5 16 (0.70%) Elastic Stack
5 16 (0.70%) RabbitMQ
6 14 (0.61%) Middleware
6 14 (0.61%) XML
7 11 (0.48%) Oracle Fusion
8 9 (0.39%) .NET Framework
9 8 (0.35%) Web Services
10 7 (0.31%) .NET Core
11 6 (0.26%) ASP.NET
12 5 (0.22%) cXML
12 5 (0.22%) EDIFACT
13 4 (0.18%) CSS
13 4 (0.18%) Playwright
14 3 (0.13%) SOAP
Miscellaneous
1 125 (5.48%) Management Information System
2 98 (4.30%) Data Centre
3 95 (4.16%) Self-Motivation
4 75 (3.29%) Driving Licence
5 46 (2.02%) Onboarding
6 43 (1.89%) Product Ownership
7 32 (1.40%) Fat Client
7 32 (1.40%) Thin Client
8 29 (1.27%) CMDB
9 26 (1.14%) Hybrid Cloud
10 23 (1.01%) Security Operations Centre
11 20 (0.88%) Analytical Mindset
11 20 (0.88%) Enterprise Software
12 19 (0.83%) PMI
13 17 (0.75%) Replication
13 17 (0.75%) Virtual Team
14 16 (0.70%) Smartphone
15 15 (0.66%) Linux Command Line
15 15 (0.66%) Public Cloud
16 13 (0.57%) Cyber Defence
Operating Systems
1 367 (16.09%) Windows
2 145 (6.36%) Linux
3 138 (6.05%) Windows Server
4 107 (4.69%) Windows 10
5 32 (1.40%) Apple iOS
5 32 (1.40%) Unix
6 30 (1.32%) Windows Server 2019
7 27 (1.18%) Android
8 22 (0.96%) Windows Server 2012
8 22 (0.96%) Windows Server 2016
9 15 (0.66%) Mac OS
10 11 (0.48%) Red Hat Enterprise Linux
10 11 (0.48%) Windows 7
10 11 (0.48%) Windows Server 2008
11 9 (0.39%) Mac OS X
12 7 (0.31%) VMS
13 3 (0.13%) Ubuntu
14 2 (0.088%) Windows 8
15 1 (0.044%) SUSE
15 1 (0.044%) Windows Mobile
Processes & Methodologies
1 726 (31.83%) ITIL
2 447 (19.60%) Problem-Solving
3 422 (18.50%) Service Management
4 391 (17.14%) Customer Service
5 333 (14.60%) Continuous Improvement
6 327 (14.34%) ITSM
7 282 (12.36%) Project Management
8 276 (12.10%) Change Management
9 261 (11.44%) Agile
10 194 (8.51%) Stakeholder Management
11 179 (7.85%) Actionable Insight
12 168 (7.37%) Roadmaps
13 162 (7.10%) Project Delivery
14 156 (6.84%) Mentoring
15 153 (6.71%) Cybersecurity
15 153 (6.71%) Incident Management
16 138 (6.05%) Collaborative Working
17 129 (5.66%) Coaching
18 126 (5.52%) Infrastructure Engineering
19 122 (5.35%) Line Management
Programming Languages
1 119 (5.22%) SQL
2 79 (3.46%) PowerShell
3 53 (2.32%) Python
4 40 (1.75%) Bash
5 21 (0.92%) C#
6 19 (0.83%) Java
7 17 (0.75%) T-SQL
8 16 (0.70%) Shell Script
9 9 (0.39%) JavaScript
10 8 (0.35%) ActionScript
10 8 (0.35%) COBOL
11 5 (0.22%) ActionScript 2.0
11 5 (0.22%) PL/SQL
12 4 (0.18%) Kotlin
13 3 (0.13%) C++
13 3 (0.13%) Perl
13 3 (0.13%) Scala
13 3 (0.13%) VB
14 2 (0.088%) C
14 2 (0.088%) VB.NET
Qualifications
1 357 (15.65%) Degree
2 229 (10.04%) Security Cleared
3 109 (4.78%) SC Cleared
4 76 (3.33%) ITIL Certification
5 68 (2.98%) Cisco Certification
6 54 (2.37%) Microsoft Certification
7 49 (2.15%) Computer Science Degree
8 46 (2.02%) PMI Certification
9 43 (1.89%) DV Cleared
10 41 (1.80%) ITIL Foundation Certificate
11 37 (1.62%) CCNP
12 36 (1.58%) CCNA
13 32 (1.40%) CISSP
13 32 (1.40%) PMP
14 23 (1.01%) Azure Certification
15 22 (0.96%) DBS Check
16 21 (0.92%) MCP
17 15 (0.66%) APMG
17 15 (0.66%) CCIE
18 13 (0.57%) Master's Degree
Quality Assurance & Compliance
1 266 (11.66%) SLA
2 70 (3.07%) GDPR
3 64 (2.81%) QA
4 58 (2.54%) ISO/IEC 27001
5 38 (1.67%) Cyber Essentials
6 36 (1.58%) Accessibility
7 34 (1.49%) Data Quality
8 27 (1.18%) PMO
9 9 (0.39%) ISO 22301
9 9 (0.39%) PCI DSS
10 6 (0.26%) Cyber Essentials PLUS
10 6 (0.26%) GRC
10 6 (0.26%) ISO/IEC 20000
10 6 (0.26%) Sarbanes-Oxley
11 5 (0.22%) Actionable Recommendations
11 5 (0.22%) COBIT
11 5 (0.22%) NIST
12 4 (0.18%) HIPAA
12 4 (0.18%) NEBOSH
13 3 (0.13%) ISO/IEC 27005
System Software
1 303 (13.28%) Active Directory
2 110 (4.82%) VMware Infrastructure
3 49 (2.15%) Hyper-V
4 29 (1.27%) vSphere
5 25 (1.10%) Virtual Desktop
6 22 (0.96%) Docker
7 18 (0.79%) Virtual Machines
8 9 (0.39%) Virtual Servers
8 9 (0.39%) VMware ESXi
9 7 (0.31%) Firmware
9 7 (0.31%) VMware NSX
10 3 (0.13%) BitLocker
11 2 (0.088%) Embedded Firmware
11 2 (0.088%) Microsoft Virtual Server
11 2 (0.088%) Terminal Services
11 2 (0.088%) XenApp
12 1 (0.044%) DFS Replication
12 1 (0.044%) Veritas Cluster Server
12 1 (0.044%) XenDesktop
Systems Management
1 109 (4.78%) Microsoft Intune
2 69 (3.02%) SCCM
3 48 (2.10%) Kubernetes
4 33 (1.45%) Ansible
5 28 (1.23%) Terraform
6 21 (0.92%) WSUS
7 17 (0.75%) Grafana
8 16 (0.70%) HAProxy
8 16 (0.70%) Prometheus
9 11 (0.48%) Nessus
10 10 (0.44%) Jamf Pro
10 10 (0.44%) Puppet
11 8 (0.35%) NetBackup
11 8 (0.35%) ZABBIX
12 6 (0.26%) Microsoft Data Protection Manager
12 6 (0.26%) SCDPM
12 6 (0.26%) vCenter Server
13 4 (0.18%) Active Directory Federation Services
13 4 (0.18%) Autotask
13 4 (0.18%) SmoothWall
Vendors
1 611 (26.79%) Microsoft
2 173 (7.58%) VMware
3 140 (6.14%) ServiceNow
4 113 (4.95%) Cisco
5 76 (3.33%) Oracle
6 61 (2.67%) SAP
7 44 (1.93%) Salesforce
8 42 (1.84%) Citrix
9 33 (1.45%) Meraki
9 33 (1.45%) Veeam
10 27 (1.18%) Apple
10 27 (1.18%) Palo Alto
11 22 (0.96%) Google
12 19 (0.83%) Dell
12 19 (0.83%) HP
13 18 (0.79%) Fortinet
13 18 (0.79%) Juniper
14 17 (0.75%) Red Hat
15 14 (0.61%) Avaya
15 14 (0.61%) Sophos