Service Delivery Jobs

Service Delivery
UK

The table below provides summary statistics for permanent job vacancies requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 21 June 2025, comparing them to the same period in the previous two years.

6 months to
21 Jun 2025
Same period 2024 Same period 2023
Rank 69 104 145
Rank change year-on-year +35 +41 +3
Permanent jobs citing Service Delivery 2,074 2,657 2,270
As % of all permanent jobs advertised in the UK 3.68% 2.38% 2.49%
As % of the Processes & Methodologies category 3.99% 2.90% 2.61%
Number of salaries quoted 853 1,837 1,531
10th Percentile £29,750 £26,900 £26,250
25th Percentile £40,000 £36,000 £35,000
Median annual salary (50th Percentile) £55,000 £50,000 £52,500
Median % change year-on-year +10.00% -4.76% +5.00%
75th Percentile £68,525 £64,375 £70,000
90th Percentile £84,650 £77,500 £90,000
UK excluding London median annual salary £51,224 £45,000 £46,750
% change year-on-year +13.83% -3.74% -1.45%

All Process and Methodology Skills
UK

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 51,936 91,737 87,000
As % of all permanent jobs advertised in the UK 92.26% 82.05% 95.41%
Number of salaries quoted 26,167 63,392 53,082
10th Percentile £27,500 £29,750 £33,750
25th Percentile £39,000 £40,000 £45,000
Median annual salary (50th Percentile) £55,000 £55,000 £60,800
Median % change year-on-year - -9.54% +1.33%
75th Percentile £75,000 £72,500 £80,627
90th Percentile £97,500 £91,991 £100,000
UK excluding London median annual salary £50,055 £50,000 £55,000
% change year-on-year +0.11% -9.09% +4.76%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 21 June 2025.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 21 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +42 1,909 £55,000 +10.01% 4,560
UK excluding London +18 1,350 £51,224 +13.83% 3,012
London +100 584 £65,000 +8.33% 1,836
South East +51 553 £53,500 +15.05% 754
Work from Home -55 423 £57,500 +7.48% 1,868
North of England -42 293 £50,000 +17.65% 746
North West -20 216 £50,055 +0.11% 413
Midlands +14 201 £52,387 +11.76% 473
West Midlands +23 149 £53,993 +7.99% 300
East of England +8 131 £39,416 -1.46% 295
South West -17 88 £56,745 +16.00% 368
Yorkshire -19 67 £40,000 -5.88% 252
Scotland +22 49 £53,500 +7.02% 227
East Midlands -8 49 £42,500 +17.24% 171
Wales +8 22 £31,250 -21.88% 113
Northern Ireland +37 14 £47,500 -23.08% 62
North East -12 10 £56,500 +126.36% 83
Channel Islands - 1 £45,000 -

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (3.13%) SharePoint
2 29 (1.40%) Microsoft Exchange
3 19 (0.92%) Confluence
4 12 (0.58%) IIS
5 6 (0.29%) CMS
6 4 (0.19%) Headless CMS
7 1 (0.048%) ArcGIS
7 1 (0.048%) nginx
7 1 (0.048%) OpenStack
7 1 (0.048%) Umbraco
7 1 (0.048%) WordPress
Applications
1 101 (4.87%) Microsoft Office
2 96 (4.63%) Microsoft Excel
3 49 (2.36%) Microsoft PowerPoint
4 20 (0.96%) Microsoft Project
5 14 (0.68%) Trello
6 13 (0.63%) Chatbot
7 6 (0.29%) Spreadsheet
8 4 (0.19%) MS Visio
8 4 (0.19%) Stata
9 2 (0.096%) AutoCAD
9 2 (0.096%) Camtasia
10 1 (0.048%) Final Cut Pro
Business Applications
1 14 (0.68%) Remedy ITSM
2 12 (0.58%) Dynamics CRM
3 8 (0.39%) Salesforce CRM
4 7 (0.34%) Oracle Payroll
4 7 (0.34%) PeopleSoft Financials
5 6 (0.29%) Shopify
6 4 (0.19%) Infor M3
7 3 (0.14%) Dynamics NAV
7 3 (0.14%) SAP WM
7 3 (0.14%) Unit4 Business World
8 2 (0.096%) Dynamics GP
8 2 (0.096%) Magento
8 2 (0.096%) NetSuite
8 2 (0.096%) Oracle ERP
8 2 (0.096%) Sage 200
8 2 (0.096%) SAP S/4HANA
9 1 (0.048%) C-CURE
9 1 (0.048%) CiviCRM
9 1 (0.048%) Eikon
9 1 (0.048%) Elite 3E
Cloud Services
1 268 (12.92%) Azure
2 185 (8.92%) Microsoft 365
3 99 (4.77%) AWS
4 85 (4.10%) Power Platform
5 56 (2.70%) Entra ID
6 39 (1.88%) Dynamics 365
6 39 (1.88%) SaaS
7 27 (1.30%) GCP
8 26 (1.25%) PowerApps
9 25 (1.21%) Azure Monitor
10 19 (0.92%) Azure DevOps
10 19 (0.92%) OneDrive
11 17 (0.82%) Power Automate
12 13 (0.63%) Cloud Computing
13 12 (0.58%) Google Workspace
14 11 (0.53%) Azure Data Factory
14 11 (0.53%) Azure Sentinel
15 10 (0.48%) IaaS
16 9 (0.43%) Azure Logic Apps
16 9 (0.43%) PaaS
Communications & Networking
1 89 (4.29%) Broadband
2 74 (3.57%) Firewall
3 42 (2.03%) Wireless
4 41 (1.98%) LAN
4 41 (1.98%) WAN
5 39 (1.88%) Network Security
6 38 (1.83%) DNS
7 35 (1.69%) VLAN
8 33 (1.59%) Wi-Fi
9 26 (1.25%) TCP/IP
10 25 (1.21%) DHCP
11 21 (1.01%) VPN
12 15 (0.72%) VoIP
13 13 (0.63%) SD-WAN
14 12 (0.58%) Internet
14 12 (0.58%) Unified Communications
14 12 (0.58%) WLAN
15 11 (0.53%) Cisco IOS
16 10 (0.48%) OSPF
17 8 (0.39%) MPLS
Database & Business Intelligence
1 56 (2.70%) Power BI
2 35 (1.69%) SQL Server
3 19 (0.92%) Data Mining
3 19 (0.92%) Data Warehouse
4 18 (0.87%) BusinessObjects
5 17 (0.82%) SQL Server Integration Services
6 13 (0.63%) SQL Server Reporting Services
7 10 (0.48%) DB2
8 9 (0.43%) Relational Database
9 6 (0.29%) Tableau
10 5 (0.24%) Microsoft Analysis Services
10 5 (0.24%) SQL Server Analysis Services
11 4 (0.19%) GIS
11 4 (0.19%) MySQL
11 4 (0.19%) Power Query
11 4 (0.19%) PowerPivot
12 3 (0.14%) Elasticsearch
13 2 (0.096%) Amazon RDS
13 2 (0.096%) Metadata
13 2 (0.096%) Oracle Reports
Development Applications
1 58 (2.80%) JIRA
2 11 (0.53%) SQL Server Management Studio (SSMS)
3 10 (0.48%) Visual Studio
4 6 (0.29%) NDoc
5 2 (0.096%) Jenkins
6 1 (0.048%) Git
6 1 (0.048%) GitLab
6 1 (0.048%) Sonatype Nexus
General
1 772 (37.22%) Manufacturing
2 636 (30.67%) Social Skills
3 319 (15.38%) Finance
4 159 (7.67%) Analytical Skills
5 158 (7.62%) Law
6 96 (4.63%) Public Sector
7 93 (4.48%) Legal
8 92 (4.44%) Games
9 77 (3.71%) Retail
10 70 (3.38%) Telecoms
11 69 (3.33%) Marketing
12 68 (3.28%) Inclusion and Diversity
13 50 (2.41%) Military
14 49 (2.36%) Organisational Skills
15 38 (1.83%) Billing
16 37 (1.78%) Electronics
16 37 (1.78%) Presentation Skills
17 26 (1.25%) Banking
18 21 (1.01%) Influencing Skills
19 16 (0.77%) Local Government
Job Titles
1 221 (10.66%) Senior
2 137 (6.61%) Lead
3 133 (6.41%) Analyst
4 132 (6.36%) IT Support
5 131 (6.32%) IT Manager
6 120 (5.79%) Service Manager
7 119 (5.74%) Senior Manager
8 86 (4.15%) Senior Service Manager
9 85 (4.10%) Support Analyst
10 84 (4.05%) Consultant
11 79 (3.81%) Engineering Manager
11 79 (3.81%) ServiceNow Manager
12 67 (3.23%) Delivery Manager
13 63 (3.04%) Architect
14 58 (2.80%) Support Manager
15 54 (2.60%) Service Delivery Manager
16 47 (2.27%) IT Analyst
16 47 (2.27%) Operations Manager
17 44 (2.12%) Solutions Architect
18 43 (2.07%) 1st Line Support
Libraries, Frameworks & Software Standards
1 30 (1.45%) .NET
2 14 (0.68%) PyTorch
2 14 (0.68%) REST
2 14 (0.68%) TensorFlow
3 13 (0.63%) .NET Framework
3 13 (0.63%) Hugging Face
3 13 (0.63%) LangChain
4 12 (0.58%) Web Services
5 9 (0.43%) ASP.NET
5 9 (0.43%) HTML
6 7 (0.34%) CSS
7 5 (0.24%) AngularJS
7 5 (0.24%) React
8 4 (0.19%) Django
8 4 (0.19%) EDI
8 4 (0.19%) Express.js
8 4 (0.19%) Flask
8 4 (0.19%) Kafka
8 4 (0.19%) Node.js
8 4 (0.19%) XML
Miscellaneous
1 174 (8.39%) Management Information System
2 105 (5.06%) Product Ownership
3 79 (3.81%) Video\Live Streaming
4 69 (3.33%) Self-Motivation
5 57 (2.75%) Driving Licence
5 57 (2.75%) Onboarding
6 35 (1.69%) Social Media
7 33 (1.59%) Data Centre
8 30 (1.45%) Data Structures
9 21 (1.01%) NHS
10 15 (0.72%) Public Cloud
11 14 (0.68%) Enterprise Software
11 14 (0.68%) EPoS
12 13 (0.63%) Smartphone
12 13 (0.63%) Team-Oriented Environment
13 12 (0.58%) Fibre Optics
14 11 (0.53%) Security Posture
14 11 (0.53%) Virtual Team
15 10 (0.48%) Video Conferencing
16 9 (0.43%) iSeries
Operating Systems
1 196 (9.45%) Windows
2 63 (3.04%) Windows Server
3 47 (2.27%) Windows 10
4 46 (2.22%) Linux
5 25 (1.21%) Mac OS
6 20 (0.96%) Apple iOS
7 13 (0.63%) Windows Vista
8 12 (0.58%) Android
9 11 (0.53%) Mac OS X
9 11 (0.53%) Ubuntu
10 9 (0.43%) CentOS
11 5 (0.24%) Rocky
12 4 (0.19%) Solaris
13 3 (0.14%) AIX
13 3 (0.14%) Unix
14 2 (0.096%) Robot Operating System
14 2 (0.096%) Windows Server 2012
15 1 (0.048%) Red Hat Enterprise Linux
15 1 (0.048%) Windows Server 2019
15 1 (0.048%) zOS
Processes & Methodologies
1 364 (17.55%) Problem-Solving
2 349 (16.83%) Continuous Improvement
3 345 (16.63%) ITIL
4 294 (14.18%) Customer Service
5 285 (13.74%) ITSM
6 245 (11.81%) Change Management
7 217 (10.46%) Service Management
8 209 (10.08%) Incident Management
9 193 (9.31%) Computer Science
9 193 (9.31%) Roadmaps
10 189 (9.11%) Project Management
11 170 (8.20%) Problem Management
12 151 (7.28%) Cybersecurity
13 143 (6.89%) Project Delivery
14 142 (6.85%) Mentoring
15 138 (6.65%) Coaching
16 132 (6.36%) Stakeholder Management
17 131 (6.32%) Agile
18 105 (5.06%) Artificial Intelligence
19 103 (4.97%) Software Engineering
Programming Languages
1 122 (5.88%) SQL
2 52 (2.51%) Python
3 36 (1.74%) PowerShell
4 28 (1.35%) C#
5 20 (0.96%) VBA
6 13 (0.63%) PL/SQL
7 12 (0.58%) JavaScript
8 11 (0.53%) T-SQL
9 9 (0.43%) VB.NET
10 6 (0.29%) Bash
10 6 (0.29%) R
11 5 (0.24%) C++
12 4 (0.19%) RPG
12 4 (0.19%) VB
13 3 (0.14%) Java
14 2 (0.096%) ABAP
14 2 (0.096%) COBOL
15 1 (0.048%) JCL
15 1 (0.048%) Scala
15 1 (0.048%) VBScript
Qualifications
1 704 (33.94%) NVQ Level 3
2 374 (18.03%) Degree
3 150 (7.23%) Computer Science Degree
4 84 (4.05%) Security Cleared
5 67 (3.23%) SC Cleared
6 51 (2.46%) DBS Check
7 42 (2.03%) PMI Certification
7 42 (2.03%) PMP
8 40 (1.93%) CISSP
9 37 (1.78%) ITIL Certification
10 36 (1.74%) Microsoft Certification
11 35 (1.69%) NVQ Level 4
12 31 (1.49%) BPSS Clearance
12 31 (1.49%) Cisco Certification
13 30 (1.45%) Master's Degree
14 22 (1.06%) CCNP
15 20 (0.96%) Azure Certification
16 17 (0.82%) CISM
17 16 (0.77%) MCSA
18 15 (0.72%) CCNA
Quality Assurance & Compliance
1 94 (4.53%) SLA
2 59 (2.84%) GDPR
3 52 (2.51%) QA
4 29 (1.40%) Cyber Essentials
5 24 (1.16%) ISO/IEC 27001
6 21 (1.01%) NIST
7 20 (0.96%) Cyber Essentials PLUS
8 19 (0.92%) GRC
9 16 (0.77%) Accessibility
10 10 (0.48%) Sarbanes-Oxley
11 9 (0.43%) COBIT
12 8 (0.39%) ISO/IEC 20000
13 6 (0.29%) PMO
14 4 (0.19%) Data Quality
15 2 (0.096%) Actionable Recommendations
15 2 (0.096%) COSHH
15 2 (0.096%) HL7
15 2 (0.096%) ISO 22301
15 2 (0.096%) ISO 9001
16 1 (0.048%) SOC 2
System Software
1 129 (6.22%) Active Directory
2 32 (1.54%) Hyper-V
3 29 (1.40%) VMware Infrastructure
4 5 (0.24%) Docker
5 4 (0.19%) ProxySG
6 3 (0.14%) Firmware
6 3 (0.14%) Virtual Machines
6 3 (0.14%) vSphere
7 2 (0.096%) Virtual Servers
8 1 (0.048%) NFS
8 1 (0.048%) Oracle RAC
8 1 (0.048%) Time Sharing Option
8 1 (0.048%) vCloud
8 1 (0.048%) Veritas Cluster Server
8 1 (0.048%) Virtual Desktop
8 1 (0.048%) VMware ESXi
8 1 (0.048%) XenApp
Systems Management
1 57 (2.75%) Microsoft Intune
2 22 (1.06%) SCCM
3 19 (0.92%) Kubernetes
4 17 (0.82%) Ansible
5 16 (0.77%) Terraform
6 15 (0.72%) FortiGate
6 15 (0.72%) Grafana
6 15 (0.72%) Prometheus
7 8 (0.39%) Active Directory Federation Services
8 7 (0.34%) Autotask
9 5 (0.24%) Jamf Pro
9 5 (0.24%) WSUS
10 4 (0.19%) Single Sign-On
11 3 (0.14%) NetBackup
12 2 (0.096%) Failover Clustering
13 1 (0.048%) Backup Exec
13 1 (0.048%) Panaseer
13 1 (0.048%) PowerCLI
13 1 (0.048%) vCenter Server
13 1 (0.048%) vRealize
Vendors
1 366 (17.65%) Microsoft
2 199 (9.59%) ServiceNow
3 67 (3.23%) Cisco
4 42 (2.03%) VMware
5 41 (1.98%) Oracle
6 38 (1.83%) SAP
7 36 (1.74%) Sun
8 22 (1.06%) Google
9 20 (0.96%) Facebook
9 20 (0.96%) Salesforce
10 17 (0.82%) SolarWinds
11 16 (0.77%) BMC
12 15 (0.72%) Apple
13 14 (0.68%) HP
13 14 (0.68%) Remedy
14 13 (0.63%) OpenAI
14 13 (0.63%) Workday
15 12 (0.58%) Fortinet
15 12 (0.58%) Zscaler
16 11 (0.53%) Red Hat