Period
to 16 July 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 16 July 2020 with a comparison to the same period in the previous 2 years.

Service Delivery
UK
6 months to
16 Jul 2020
Same period 2019 Same period 2018
Rank 140 102 125
Rank change year-on-year -38 +23 -8
Permanent jobs citing Service Delivery 1,764 4,560 4,843
As % of all permanent jobs advertised in the UK 2.37% 3.13% 2.75%
As % of the Processes & Methodologies category 2.57% 3.39% 2.99%
Number of salaries quoted 1,365 3,255 3,602
Median annual salary £52,500 £49,000 £50,000
Median salary % change year-on-year +7.14% -2.00% +5.26%
10th Percentile £29,750 £26,250 £27,000
90th Percentile £85,000 £82,000 £78,750
UK excluding London median annual salary £50,000 £46,000 £47,500
% change year-on-year +8.70% -3.16% +5.56%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 68,580 134,443 162,141
As % of all permanent IT jobs advertised in the UK 92.21% 92.20% 92.12%
Number of salaries quoted 54,697 105,892 129,738
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +2.56%
10th Percentile £32,000 £30,000 £29,000
90th Percentile £90,000 £86,250 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 16 July 2020.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 16 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 1,642 £55,000 +12.24% 135
UK excluding London -33 1,143 £50,000 +8.70% 104
London -24 556 £64,000 +13.27% 38
South East -10 351 £55,000 +5.77% 22
North of England -31 333 £47,750 +6.11% 32
Midlands -47 175 £49,250 +3.68% 17
Yorkshire -25 166 £50,000 +5.26% 16
North West -17 133 £50,000 +14.29% 14
East of England +4 107 £45,000 - 9
West Midlands -50 106 £57,500 +23.90% 15
South West -25 104 £37,500 -11.79% 17
Work from Home -46 92 £55,000 +15.79% 12
East Midlands +7 69 £45,000 -5.26% 1
Scotland +1 51 £43,553 +7.22% 8
North East -6 34 £36,500 +1.39% 2
Wales +24 25 £37,500 -26.83%
Northern Ireland -21 4 £47,500 +106.52%
Isle of Man - 1 £51,500 -

For the 6 months to 16 July 2020, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 661 (37.47%) ITIL
2 393 (22.28%) Service Management
3 370 (20.98%) Microsoft
4 360 (20.41%) Finance
5 321 (18.20%) Windows
6 294 (16.67%) Agile Software Development
7 252 (14.29%) SLA
8 248 (14.06%) Problem-Solving
9 246 (13.95%) Project Management
10 223 (12.64%) SQL
11 221 (12.53%) Azure
12 217 (12.30%) Continuous Improvement
13 208 (11.79%) Change Management
14 207 (11.73%) Office 365
15 201 (11.39%) Mentoring
16 200 (11.34%) Active Directory
16 200 (11.34%) Stakeholder Management
17 190 (10.77%) Project Delivery
18 182 (10.32%) VMware
19 180 (10.20%) Degree
20 178 (10.09%) ITSM
21 171 (9.69%) Analytical Skills
22 151 (8.56%) Management Information System
23 150 (8.50%) Cisco
24 136 (7.71%) Incident Management
25 134 (7.60%) Public Sector
26 133 (7.54%) Linux
27 129 (7.31%) Windows Server
28 127 (7.20%) Coaching
29 125 (7.09%) Microsoft Office

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (3.29%) SharePoint
2 50 (2.83%) MS Exchange
3 27 (1.53%) IIS
4 22 (1.25%) Confluence
5 18 (1.02%) Exchange Server 2013
6 16 (0.91%) Exchange Server 2010
6 16 (0.91%) SAS
6 16 (0.91%) Skype for Business
6 16 (0.91%) Tomcat
6 16 (0.91%) WebSphere
7 13 (0.74%) CMS
8 9 (0.51%) Apache
9 7 (0.40%) SharePoint 2010
9 7 (0.40%) WebLogic
10 6 (0.34%) Adobe Experience Manager
10 6 (0.34%) IBM Notes
11 5 (0.28%) NServiceBus
11 5 (0.28%) Oracle HTTP Server
12 4 (0.23%) Moodle
13 3 (0.17%) Mule
Applications
1 125 (7.09%) Microsoft Office
2 40 (2.27%) Microsoft Excel
3 29 (1.64%) Microsoft PowerPoint
4 11 (0.62%) Microsoft Project
4 11 (0.62%) MS Visio
5 6 (0.34%) Open Workbench
5 6 (0.34%) Spreadsheet
Business Applications
1 16 (0.91%) Remedy ITSM
2 13 (0.74%) SAP GTS
3 11 (0.62%) SAP S/4HANA
4 9 (0.51%) SAP ERP
4 9 (0.51%) SAP HR
5 8 (0.45%) Dynamics CRM
5 8 (0.45%) SAP FI
5 8 (0.45%) SAP SD
6 7 (0.40%) SAP CO
6 7 (0.40%) SAP EWM
6 7 (0.40%) SAP FI/CO
6 7 (0.40%) SAP Hybris
6 7 (0.40%) SAP MM
7 6 (0.34%) NetSuite
8 4 (0.23%) HFM
8 4 (0.23%) Hyperion Enterprise
8 4 (0.23%) Hyperion Planning
8 4 (0.23%) Northgate Housing
8 4 (0.23%) Oracle ERP
8 4 (0.23%) Workday HCM
Cloud Services
1 221 (12.53%) Azure
2 207 (11.73%) Office 365
3 113 (6.41%) AWS
4 99 (5.61%) SaaS
5 48 (2.72%) IaaS
6 43 (2.44%) PaaS
7 38 (2.15%) Cloud Computing
8 31 (1.76%) Power Platform
9 30 (1.70%) Azure Active Directory
10 21 (1.19%) GCP
11 15 (0.85%) OneDrive
12 9 (0.51%) Dynamics 365
12 9 (0.51%) G Suite
12 9 (0.51%) GitHub
13 8 (0.45%) SuccessFactors
14 6 (0.34%) Logic Apps
14 6 (0.34%) Slack
15 5 (0.28%) Mimecast
16 4 (0.23%) PowerApps
16 4 (0.23%) Serverless
Communications & Networking
1 115 (6.52%) Firewall
1 115 (6.52%) LAN
2 113 (6.41%) WAN
3 61 (3.46%) DNS
4 53 (3.00%) VPN
5 51 (2.89%) SAN
6 50 (2.83%) TCP/IP
7 47 (2.66%) Wireless
8 46 (2.61%) DHCP
9 37 (2.10%) MPLS
10 35 (1.98%) Network Security
11 34 (1.93%) Wi-Fi
12 33 (1.87%) Skype
13 29 (1.64%) Internet
13 29 (1.64%) VoIP
14 24 (1.36%) Unified Communications
15 20 (1.13%) VLAN
16 18 (1.02%) BGP
16 18 (1.02%) Cisco Nexus
17 16 (0.91%) Intrusion Detection
Database & Business Intelligence
1 118 (6.69%) SQL Server
2 31 (1.76%) MySQL
3 27 (1.53%) Oracle Database
3 27 (1.53%) Power BI
4 24 (1.36%) Big Data
5 22 (1.25%) DB2
6 21 (1.19%) SQL Server 2012
7 18 (1.02%) Relational Database
8 15 (0.85%) SQL Server Reporting Services
9 14 (0.79%) BusinessObjects
9 14 (0.79%) SQL Server 2014
10 12 (0.68%) FileMaker
11 11 (0.62%) Hadoop
11 11 (0.62%) SQL Server Integration Services
12 10 (0.57%) Oracle Reports
13 9 (0.51%) Apache Hive
13 9 (0.51%) Blockchain
13 9 (0.51%) Data Mining
13 9 (0.51%) SQL Server 2017
13 9 (0.51%) Text Mining
Development Applications
1 54 (3.06%) JIRA
2 26 (1.47%) Git (software)
3 22 (1.25%) Jenkins
4 16 (0.91%) GitLab
5 9 (0.51%) MSTest
5 9 (0.51%) NUnit
5 9 (0.51%) Sonatype Nexus
6 8 (0.45%) Maven
6 8 (0.45%) MSI
7 7 (0.40%) JUnit
7 7 (0.40%) Mockito
7 7 (0.40%) SonarQube
8 6 (0.34%) Visual Studio
9 5 (0.28%) Bitbucket
9 5 (0.28%) Oracle Forms
10 3 (0.17%) Cucumber
10 3 (0.17%) Octopus Deploy
10 3 (0.17%) Team Foundation Server
11 2 (0.11%) GoCD
11 2 (0.11%) Selenium
General
1 360 (20.41%) Finance
2 134 (7.60%) Public Sector
3 94 (5.33%) Telecoms
4 92 (5.22%) Retail
5 72 (4.08%) Legal
6 56 (3.17%) Law
7 47 (2.66%) Banking
8 43 (2.44%) Local Government
8 43 (2.44%) Marketing
9 24 (1.36%) Publishing
10 22 (1.25%) Billing
11 21 (1.19%) Advertising
12 15 (0.85%) Back Office
13 14 (0.79%) Automotive
14 12 (0.68%) Manufacturing
15 8 (0.45%) Games
16 7 (0.40%) International Banking
16 7 (0.40%) Japanese Language
16 7 (0.40%) Military
17 6 (0.34%) Financial Institution
Job Titles
1 352 (19.95%) Service Manager
2 256 (14.51%) Delivery Manager
3 232 (13.15%) Service Delivery Manager
4 213 (12.07%) IT Manager
5 201 (11.39%) Analyst
6 103 (5.84%) IT Services Manager
7 81 (4.59%) Architect
8 75 (4.25%) Consultant
9 56 (3.17%) Service Analyst
10 54 (3.06%) IT Services Delivery Manager
11 53 (3.00%) Support Engineer
12 52 (2.95%) Developer
12 52 (2.95%) IT Support
13 49 (2.78%) Team Leader
14 47 (2.66%) Infrastructure Engineer
15 45 (2.55%) Head of IT
16 44 (2.49%) Support Analyst
17 38 (2.15%) Service Desk Analyst
18 37 (2.10%) ITIL Manager
19 36 (2.04%) Senior Manager
Libraries, Frameworks & Software Standards
1 79 (4.48%) .NET
2 31 (1.76%) Web Services
3 22 (1.25%) jQuery
4 20 (1.13%) Hibernate
4 20 (1.13%) HTML
5 19 (1.08%) ASP.NET
6 18 (1.02%) Middleware
7 17 (0.96%) CSS
7 17 (0.96%) Spring
8 16 (0.91%) XML
9 15 (0.85%) AngularJS
10 14 (0.79%) React
11 13 (0.74%) RESTful
12 12 (0.68%) SOAP
13 11 (0.62%) LAMP
13 11 (0.62%) LINQ
13 11 (0.62%) WCF
14 10 (0.57%) JSON
14 10 (0.57%) Silverlight
15 9 (0.51%) WPF
Miscellaneous
1 171 (9.69%) Analytical Skills
2 151 (8.56%) Management Information System
3 109 (6.18%) Data Centre
4 85 (4.82%) Self-Motivation
5 41 (2.32%) Virtual Team
6 38 (2.15%) CMDB
7 37 (2.10%) User Experience
8 36 (2.04%) Driving Licence
9 28 (1.59%) Enterprise Software
10 24 (1.36%) FMCG
11 18 (1.02%) NHS
12 16 (0.91%) Hybrid Cloud
12 16 (0.91%) Public Cloud
13 15 (0.85%) Mobile App
14 14 (0.79%) Cloud Native
14 14 (0.79%) Mainframe
15 13 (0.74%) Video Conferencing
16 12 (0.68%) Replication
16 12 (0.68%) Security Operations Centre
17 11 (0.62%) Private Cloud
Operating Systems
1 321 (18.20%) Windows
2 133 (7.54%) Linux
3 129 (7.31%) Windows Server
4 87 (4.93%) Windows 10
5 55 (3.12%) Windows Server 2012
6 46 (2.61%) Windows 7
7 44 (2.49%) Windows Server 2016
8 41 (2.32%) Windows Server 2008
9 39 (2.21%) Unix
10 29 (1.64%) Red Hat Enterprise Linux
11 20 (1.13%) Windows Server 2019
12 17 (0.96%) Windows 8
13 14 (0.79%) CentOS
14 10 (0.57%) Android
14 10 (0.57%) Apple iOS
15 9 (0.51%) Mac OS X
15 9 (0.51%) Windows Server 2003
16 8 (0.45%) AIX
17 7 (0.40%) Solaris
17 7 (0.40%) Ubuntu
Processes & Methodologies
1 661 (37.47%) ITIL
2 393 (22.28%) Service Management
3 294 (16.67%) Agile Software Development
4 248 (14.06%) Problem-Solving
5 246 (13.95%) Project Management
6 217 (12.30%) Continuous Improvement
7 208 (11.79%) Change Management
8 201 (11.39%) Mentoring
9 200 (11.34%) Stakeholder Management
10 190 (10.77%) Project Delivery
11 178 (10.09%) ITSM
12 136 (7.71%) Incident Management
13 127 (7.20%) Coaching
14 125 (7.09%) Problem Management
15 110 (6.24%) Disaster Recovery
15 110 (6.24%) PRINCE2
16 99 (5.61%) DevOps
16 99 (5.61%) Information Security
17 92 (5.22%) Decision-Making
18 88 (4.99%) Service Delivery Management
Programming Languages
1 223 (12.64%) SQL
2 98 (5.56%) PowerShell
3 72 (4.08%) Java
4 50 (2.83%) Python
5 39 (2.21%) JavaScript
6 37 (2.10%) C#
7 29 (1.64%) Bash Shell
8 25 (1.42%) C
9 23 (1.30%) C++
10 15 (0.85%) PHP
10 15 (0.85%) T-SQL
11 14 (0.79%) PL/SQL
12 11 (0.62%) Ruby
13 10 (0.57%) Perl
14 5 (0.28%) Korn
15 4 (0.23%) TypeScript
16 3 (0.17%) Go
16 3 (0.17%) Scala
16 3 (0.17%) Shell Script
17 2 (0.11%) ABAP
Qualifications
1 180 (10.20%) Degree
2 121 (6.86%) ITIL Certification
3 108 (6.12%) Security Cleared
4 79 (4.48%) SC Cleared
5 58 (3.29%) Microsoft Certification
6 53 (3.00%) Cisco Certification
7 41 (2.32%) DV Cleared
8 38 (2.15%) CCNA
9 32 (1.81%) Computer Science Degree
9 32 (1.81%) ITIL Foundation Certificate
10 31 (1.76%) MCSE
11 28 (1.59%) PRINCE2 Certification
12 25 (1.42%) CISSP
13 23 (1.30%) Master's Degree
14 20 (1.13%) MCP
14 20 (1.13%) PMP
15 18 (1.02%) CCNP
16 17 (0.96%) PMI Certification
17 14 (0.79%) SANS
18 13 (0.74%) MCSA
Quality Assurance & Compliance
1 252 (14.29%) SLA
2 69 (3.91%) QA
3 61 (3.46%) ISO/IEC 27001
4 36 (2.04%) Sarbanes-Oxley
5 32 (1.81%) COBIT
6 24 (1.36%) PMO
7 22 (1.25%) GDPR
8 21 (1.19%) ISO/IEC 20000
9 14 (0.79%) ISO 9001
10 13 (0.74%) Data Quality
11 11 (0.62%) PCI DSS
12 5 (0.28%) HMG Security Policy Framework
12 5 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 4 (0.23%) Cyber Essentials
14 3 (0.17%) JSP 440
14 3 (0.17%) P3O
15 2 (0.11%) Actionable Recommendations
15 2 (0.11%) Cyber Essentials PLUS
15 2 (0.11%) ISO 22301
15 2 (0.11%) NIST
System Software
1 200 (11.34%) Active Directory
2 104 (5.90%) VMware Infrastructure
3 56 (3.17%) Hyper-V
4 30 (1.70%) Docker
5 21 (1.19%) vSphere
6 20 (1.13%) VMware ESXi
7 19 (1.08%) Virtual Machines
8 13 (0.74%) Virtual Desktop
9 10 (0.57%) Firmware
10 9 (0.51%) Microsoft App-V
11 8 (0.45%) Virtual Servers
12 7 (0.40%) Terminal Services
13 6 (0.34%) Tivoli Directory Server
13 6 (0.34%) XenApp
14 5 (0.28%) Xen
15 4 (0.23%) Citrix Hypervisor
15 4 (0.23%) Microsoft Virtual Server
15 4 (0.23%) NFS
15 4 (0.23%) Samba
15 4 (0.23%) VirtualBox
Systems Management
1 89 (5.05%) SCCM
2 35 (1.98%) SCOM
2 35 (1.98%) Terraform
3 30 (1.70%) Ansible
4 26 (1.47%) WSUS
5 25 (1.42%) Puppet
6 24 (1.36%) Kubernetes
7 21 (1.19%) Microsoft Intune
8 16 (0.91%) Opscode Chef
9 12 (0.68%) vCenter Server
9 12 (0.68%) ZABBIX
10 10 (0.57%) Microsoft Data Protection Manager
10 10 (0.57%) Nagios
11 9 (0.51%) FortiGate
12 7 (0.40%) HP Data Protector
12 7 (0.40%) SCOrch
13 6 (0.34%) Kibana
14 4 (0.23%) Docker Swarm
14 4 (0.23%) Single Sign-On
14 4 (0.23%) vRealize
Vendors
1 370 (20.98%) Microsoft
2 182 (10.32%) VMware
3 150 (8.50%) Cisco
4 94 (5.33%) SAP
5 86 (4.88%) Citrix
6 76 (4.31%) Oracle
7 72 (4.08%) HP
8 70 (3.97%) ServiceNow
9 47 (2.66%) IBM
10 37 (2.10%) Capita
11 34 (1.93%) NetApp
12 31 (1.76%) Juniper
13 29 (1.64%) CheckPoint
14 24 (1.36%) Remedy
14 24 (1.36%) Salesforce.com
15 23 (1.30%) Hyperion
16 21 (1.19%) Dell
16 21 (1.19%) Red Hat
17 20 (1.13%) Adobe
17 20 (1.13%) PeopleSoft