Period
to 19 October 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 October 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
UK
6 months to
19 Oct 2017
Same period 2016 Same period 2015
Rank 118 86 89
Rank change year-on-year -32 +3 +7
Permanent jobs citing Service Delivery 4880 6051 6994
As % of all permanent IT jobs advertised in the UK 2.79% 3.16% 3.19%
As % of the Processes & Methodologies category 3.11% 3.55% 3.60%
Number of salaries quoted 3624 4528 5427
UK median annual salary £48,500 £47,500 £48,400
Median salary % change year-on-year +2.11% -1.86% +1.89%
10th Percentile £26,250 £26,750 £27,000
90th Percentile £77,500 £75,000 £75,000
UK excluding London median annual salary £45,000 £45,000 £45,000

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 157069 170641 194298
As % of all permanent IT jobs advertised in the UK 89.96% 89.19% 88.57%
Number of salaries quoted 123633 141993 159740
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £76,250
UK excluding London median annual salary £43,250 £42,500 £42,500
% change year-on-year +1.76% - +6.25%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 19 October 2017.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 19 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 4474 £48,000 +1.05% 311
UK excluding London -35 2861 £45,000 - 214
London +6 1862 £55,000 - 114
North of England -17 772 £44,000 -2.22% 56
South East -60 642 £45,000 -5.26% 57
Midlands -22 582 £45,000 +0.29% 42
West Midlands -27 425 £47,500 +5.56% 28
North West -23 398 £45,000 - 29
East of England -32 320 £45,000 -5.26% 23
South West -38 313 £42,500 +6.25% 18
Yorkshire -1 291 £42,500 -2.58% 19
East Midlands -19 156 £40,000 -8.05% 14
Wales +68 138 £49,039 +30.77% 3
Scotland -33 133 £47,250 +11.18% 13
North East +23 84 £43,500 +15.61% 8
Northern Ireland -40 10 £52,500 +50.00% 2
Channel Islands +9 5 £59,000 +7.27%

For the 6 months to 19 October 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Delivery.

1 2010 (41.19%) ITIL
2 1294 (26.52%) Finance
3 1180 (24.18%) Microsoft
4 1013 (20.76%) Windows
5 980 (20.08%) Service Management
6 743 (15.23%) Project Management
7 738 (15.12%) Agile Software Development
8 730 (14.96%) SLA
9 619 (12.68%) Degree
10 608 (12.46%) Active Directory
11 545 (11.17%) Analytical Skills
12 524 (10.74%) Continuous Improvement
13 520 (10.66%) SQL
14 508 (10.41%) VMware
15 497 (10.18%) Change Management
16 471 (9.65%) Data Centre
17 460 (9.43%) Linux
18 439 (9.00%) Cisco
18 439 (9.00%) Stakeholder Management
19 434 (8.89%) Problem Management
20 432 (8.85%) ITSM
21 427 (8.75%) Incident Management
22 404 (8.28%) Windows Server
23 402 (8.24%) Microsoft Office
24 397 (8.14%) Microsoft Azure
25 393 (8.05%) SQL Server
26 359 (7.36%) Mentoring
27 357 (7.32%) Management Information System
28 350 (7.17%) VMware Infrastructure
29 343 (7.03%) PRINCE2

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 223 (4.57%) MS Exchange
2 185 (3.79%) SharePoint
3 150 (3.07%) IIS
4 104 (2.13%) Skype for Business
5 100 (2.05%) Exchange Server 2010
6 71 (1.45%) Confluence
7 67 (1.37%) Apache
8 63 (1.29%) Exchange Server 2013
9 43 (0.88%) Exchange Server 2007
10 32 (0.66%) OpenStack
11 31 (0.64%) CMS
12 30 (0.61%) Tomcat
13 25 (0.51%) Blackberry Enterprise Server
13 25 (0.51%) Oracle SOA Suite
14 21 (0.43%) SharePoint 2010
14 21 (0.43%) WebLogic
15 20 (0.41%) IBM Domino
16 17 (0.35%) Exchange Server 2003
16 17 (0.35%) JBoss
17 15 (0.31%) SharePoint Server
Applications
1 402 (8.24%) Microsoft Office
2 291 (5.96%) Microsoft Excel
3 147 (3.01%) Microsoft PowerPoint
4 75 (1.54%) Microsoft Project
5 57 (1.17%) MS Visio
6 12 (0.25%) Spreadsheet
7 4 (0.082%) Chatbot
8 3 (0.061%) Maya
9 2 (0.041%) Adobe Creative Suite
10 1 (0.020%) Adobe After Effects
10 1 (0.020%) Adobe Illustrator
10 1 (0.020%) HipChat
10 1 (0.020%) InDesign
10 1 (0.020%) Photoshop
10 1 (0.020%) SPSS
Business Applications
1 74 (1.52%) Dynamics CRM
2 45 (0.92%) Dynamics AX
3 38 (0.78%) Remedy ITSM
4 25 (0.51%) assyst
5 16 (0.33%) Dynamics NAV
6 15 (0.31%) SAP S/4HANA
7 14 (0.29%) RiskWrite
8 10 (0.20%) Oracle EBS
8 10 (0.20%) SAP ERP
9 8 (0.16%) BusinessWorks
9 8 (0.16%) SAP SD
10 7 (0.14%) SAP MM
11 6 (0.12%) Magento
11 6 (0.12%) Oracle EBS R12
12 5 (0.10%) ResourceLink
13 4 (0.082%) Oracle ERP
13 4 (0.082%) SAP FI/CO
13 4 (0.082%) SAP FSCM
13 4 (0.082%) SAP GRC
13 4 (0.082%) SAP IS-U
Cloud Services
1 397 (8.14%) Microsoft Azure
2 316 (6.48%) Office 365
3 251 (5.14%) Amazon AWS
4 168 (3.44%) SaaS
5 101 (2.07%) IaaS
6 79 (1.62%) PaaS
7 40 (0.82%) Cloud Computing
8 35 (0.72%) Dynamics 365
8 35 (0.72%) Mimecast
9 27 (0.55%) SuccessFactors
10 22 (0.45%) GitHub
10 22 (0.45%) OneDrive
11 19 (0.39%) AWS CloudFormation
12 15 (0.31%) Amazon EC2
12 15 (0.31%) Azure Active Directory
12 15 (0.31%) Yammer
13 11 (0.23%) Google Cloud Platform
14 8 (0.16%) OpenDNS
15 6 (0.12%) Google Compute Engine
15 6 (0.12%) IBM Cloud
Communications & Networking
1 318 (6.52%) Firewall
2 264 (5.41%) WAN
3 241 (4.94%) LAN
4 183 (3.75%) VPN
5 157 (3.22%) TCP/IP
6 156 (3.20%) DNS
7 153 (3.14%) SAN
8 143 (2.93%) VoIP
9 110 (2.25%) MPLS
10 99 (2.03%) DHCP
10 99 (2.03%) Skype
11 96 (1.97%) Internet
12 95 (1.95%) Network Security
13 92 (1.89%) Wireless
14 90 (1.84%) SSL
15 64 (1.31%) OSPF
16 61 (1.25%) Cisco ASA
16 61 (1.25%) VLAN
17 60 (1.23%) Ethernet
18 56 (1.15%) BGP
Database & Business Intelligence
1 393 (8.05%) SQL Server
2 84 (1.72%) MySQL
3 68 (1.39%) SQL Server Integration Services
4 67 (1.37%) SQL Server Reporting Services
5 55 (1.13%) Data Warehouse
6 54 (1.11%) Big Data
7 51 (1.05%) SQL Server 2012
8 38 (0.78%) MongoDB
9 35 (0.72%) PostgreSQL
10 33 (0.68%) Oracle Database
10 33 (0.68%) Relational Database
10 33 (0.68%) SQL Server Analysis Services
11 31 (0.64%) SQL Server 2008
12 29 (0.59%) NoSQL
13 24 (0.49%) Hadoop
14 19 (0.39%) SQL Server 2016
15 17 (0.35%) Data Mining
15 17 (0.35%) DB2
16 16 (0.33%) Apache Cassandra
17 15 (0.31%) MS Access
Development Applications
1 121 (2.48%) JIRA
2 104 (2.13%) Jenkins
3 59 (1.21%) Git (software)
4 51 (1.05%) NUnit
5 49 (1.00%) MSTest
6 35 (0.72%) Team Foundation Server
7 29 (0.59%) JUnit
8 28 (0.57%) Atlassian Bamboo
8 28 (0.57%) Bitbucket
9 24 (0.49%) TeamCity
10 23 (0.47%) Selenium
10 23 (0.47%) Visual Studio
11 21 (0.43%) EasyMock
12 18 (0.37%) Eclipse
13 17 (0.35%) Subversion
14 16 (0.33%) Zephyr
15 14 (0.29%) Octopus Deploy
15 14 (0.29%) VersionOne
16 13 (0.27%) Cucumber
17 11 (0.23%) NuGet
General
1 1294 (26.52%) Finance
2 340 (6.97%) Retail
3 261 (5.35%) Banking
4 253 (5.18%) Telecoms
5 174 (3.57%) Marketing
6 158 (3.24%) Legal
7 128 (2.62%) Investment Banking
8 112 (2.30%) Manufacturing
9 100 (2.05%) Retail Banking
10 85 (1.74%) Publishing
11 84 (1.72%) Back Office
12 78 (1.60%) Billing
13 66 (1.35%) Law
13 66 (1.35%) Military
14 62 (1.27%) Electronics
15 57 (1.17%) Advertising
16 55 (1.13%) Financial Institution
17 43 (0.88%) Spanish Language
18 34 (0.70%) Pharmaceutical
19 33 (0.68%) Local Government
Job Titles
1 871 (17.85%) Service Manager
2 642 (13.16%) Delivery Manager
3 595 (12.19%) Services Delivery Manager
4 577 (11.82%) Analyst
5 368 (7.54%) IT Manager
6 255 (5.23%) Architect
6 255 (5.23%) Consultant
7 174 (3.57%) Support Analyst
8 173 (3.55%) Infrastructure Engineer
8 173 (3.55%) Project Manager
9 169 (3.46%) IT Services Manager
10 160 (3.28%) Support Engineer
11 134 (2.75%) Developer
12 133 (2.73%) Applications Support
13 131 (2.68%) Senior Manager
14 127 (2.60%) Service Analyst
15 125 (2.56%) Technical Manager
16 120 (2.46%) IT Support
17 119 (2.44%) Team Leader
18 116 (2.38%) Solutions Architect
Libraries, Frameworks & Software Standards
1 233 (4.77%) .NET
2 190 (3.89%) Web Services
3 171 (3.50%) HTML
4 153 (3.14%) XML
5 120 (2.46%) CSS
6 102 (2.09%) SOAP
7 86 (1.76%) ASP.NET
8 70 (1.43%) jQuery
9 64 (1.31%) XSLT
10 61 (1.25%) RESTful
11 58 (1.19%) WCF
12 51 (1.05%) REST
12 51 (1.05%) Silverlight
13 50 (1.02%) WPF
14 47 (0.96%) LINQ
14 47 (0.96%) Middleware
14 47 (0.96%) WF
15 40 (0.82%) HTML5
16 38 (0.78%) Spring
17 37 (0.76%) AngularJS
Miscellaneous
1 545 (11.17%) Analytical Skills
2 471 (9.65%) Data Centre
3 357 (7.32%) Management Information System
4 201 (4.12%) Computer Science
5 143 (2.93%) User Experience
6 116 (2.38%) Virtual Team
7 89 (1.82%) Foreign Exchange (FX)
8 73 (1.50%) Fixed Income
9 70 (1.43%) Clustering
10 58 (1.19%) Blackberry
11 53 (1.09%) Driving Licence
12 50 (1.02%) Hedge funds
12 50 (1.02%) Replication
13 45 (0.92%) CMDB
13 45 (0.92%) NHS
14 44 (0.90%) Public Cloud
15 39 (0.80%) Enterprise Software
16 38 (0.78%) iPad
16 38 (0.78%) Video Conferencing
17 37 (0.76%) Hybrid Cloud
Operating Systems
1 1013 (20.76%) Windows
2 460 (9.43%) Linux
3 404 (8.28%) Windows Server
4 237 (4.86%) Unix
5 227 (4.65%) Windows Server 2012
6 224 (4.59%) Windows Server 2008
7 180 (3.69%) Windows 7
8 141 (2.89%) Windows 10
9 91 (1.86%) Windows Server 2003
10 65 (1.33%) Red Hat Enterprise Linux
11 63 (1.29%) Solaris
12 53 (1.09%) CentOS
13 43 (0.88%) Android
14 42 (0.86%) Windows 8
15 41 (0.84%) Windows XP
16 32 (0.66%) Apple iOS
17 27 (0.55%) AIX
18 14 (0.29%) Mac OS X
19 10 (0.20%) VMS
20 9 (0.18%) Ubuntu
Processes & Methodologies
1 2010 (41.19%) ITIL
2 980 (20.08%) Service Management
3 743 (15.23%) Project Management
4 738 (15.12%) Agile Software Development
5 524 (10.74%) Continuous Improvement
6 497 (10.18%) Change Management
7 439 (9.00%) Stakeholder Management
8 434 (8.89%) Problem Management
9 432 (8.85%) ITSM
10 427 (8.75%) Incident Management
11 359 (7.36%) Mentoring
12 343 (7.03%) PRINCE2
13 310 (6.35%) ITIL V3
14 302 (6.19%) Line Management
15 293 (6.00%) Presales
16 260 (5.33%) IT Strategy
16 260 (5.33%) Service Delivery Management
17 259 (5.31%) CRM
18 231 (4.73%) Coaching
19 229 (4.69%) DevOps
Programming Languages
1 520 (10.66%) SQL
2 266 (5.45%) Java
3 245 (5.02%) PowerShell
4 187 (3.83%) JavaScript
5 182 (3.73%) C#
6 157 (3.22%) Python
7 124 (2.54%) C
8 113 (2.32%) T-SQL
9 100 (2.05%) C++
10 79 (1.62%) PL/SQL
11 56 (1.15%) Bash Shell
12 54 (1.11%) Perl
12 54 (1.11%) PHP
13 39 (0.80%) Ruby
14 35 (0.72%) Shell Script
15 26 (0.53%) VB
16 23 (0.47%) VB.NET
17 15 (0.31%) VBScript
18 13 (0.27%) RPG
19 11 (0.23%) VBA
Qualifications
1 619 (12.68%) Degree
2 338 (6.93%) Security Cleared
3 316 (6.48%) ITIL Certification
4 218 (4.47%) Microsoft Certification
5 206 (4.22%) Cisco Certification
6 190 (3.89%) SC Cleared
7 145 (2.97%) MCSE
8 136 (2.79%) CCNA
9 129 (2.64%) Computer Science Degree
10 108 (2.21%) CISSP
11 103 (2.11%) DV Cleared
12 101 (2.07%) CCNP
13 85 (1.74%) ISEB
14 80 (1.64%) ITIL Foundation Certificate
15 64 (1.31%) MCP
16 62 (1.27%) MCSA
17 59 (1.21%) CISM
18 50 (1.02%) PMI Certification
19 49 (1.00%) VMware Certified Professional (VCP)
20 39 (0.80%) PMP
Quality Assurance & Compliance
1 730 (14.96%) SLA
2 173 (3.55%) QA
3 150 (3.07%) ISO/IEC 27001
4 82 (1.68%) PCI DSS
5 71 (1.45%) ISO/IEC 20000
6 54 (1.11%) PMO
7 44 (0.90%) GDPR
8 42 (0.86%) COBIT
9 41 (0.84%) Data Quality
10 32 (0.66%) HMG Security Policy Framework
11 29 (0.59%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 24 (0.49%) ISO 9001
13 11 (0.23%) ISO 22301
14 9 (0.18%) GxP
15 8 (0.16%) Disclosure Scotland
15 8 (0.16%) Sarbanes-Oxley
16 6 (0.12%) Cyber Essentials
16 6 (0.12%) GPG13
17 4 (0.082%) 21 CFR Part 11
17 4 (0.082%) ISO 14001
System Software
1 608 (12.46%) Active Directory
2 350 (7.17%) VMware Infrastructure
3 180 (3.69%) Hyper-V
4 103 (2.11%) VMware ESXi
5 85 (1.74%) XenApp
6 55 (1.13%) XenDesktop
7 52 (1.07%) Docker
8 36 (0.74%) vSphere
9 35 (0.72%) Virtual Desktop
10 27 (0.55%) Terminal Services
11 24 (0.49%) Microsoft App-V
12 23 (0.47%) Virtual Machines
13 20 (0.41%) Firmware
14 17 (0.35%) BitLocker
15 13 (0.27%) Virtual Servers
16 12 (0.25%) DFS Replication
16 12 (0.25%) NFS
16 12 (0.25%) Oracle RAC
16 12 (0.25%) Samba
17 10 (0.20%) XenServer
Systems Management
1 172 (3.52%) SCCM
2 95 (1.95%) Puppet
2 95 (1.95%) SCOM
3 86 (1.76%) Ansible
4 48 (0.98%) vCenter Server
5 46 (0.94%) Opscode Chef
6 44 (0.90%) Backup Exec
7 42 (0.86%) Nagios
8 40 (0.82%) Tivoli Storage Manager
9 29 (0.59%) SCVMM
10 26 (0.53%) Terraform
11 25 (0.51%) Tivoli
11 25 (0.51%) WSUS
12 23 (0.47%) Cisco CUCM
12 23 (0.47%) NetBackup
13 17 (0.35%) Symantec Enterprise Vault
14 16 (0.33%) Norton AntiVirus
14 16 (0.33%) SCDPM
14 16 (0.33%) SCOrch
15 15 (0.31%) Kubernetes
Vendors
1 1180 (24.18%) Microsoft
2 508 (10.41%) VMware
3 439 (9.00%) Cisco
4 298 (6.11%) Citrix
5 249 (5.10%) Oracle
6 219 (4.49%) SAP
7 218 (4.47%) HP
8 118 (2.42%) Juniper
9 111 (2.27%) CheckPoint
10 107 (2.19%) ServiceNow
11 105 (2.15%) Red Hat
12 102 (2.09%) IBM
13 91 (1.86%) Dell
14 89 (1.82%) F5
15 83 (1.70%) SolarWinds
16 75 (1.54%) NetApp
17 72 (1.48%) Xerox
18 69 (1.41%) EMC
18 69 (1.41%) Murex
19 65 (1.33%) Salesforce.com