Period
to 2 April 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 2 April 2020 with a comparison to the same period in the previous 2 years.

Service Delivery
UK
6 months to
2 Apr 2020
Same period 2019 Same period 2018
Rank 126 111 119
Rank change year-on-year -15 +8 -10
Permanent jobs citing Service Delivery 3,051 4,287 5,027
As % of all permanent jobs advertised in the UK 2.60% 2.90% 2.84%
As % of the Processes & Methodologies category 2.83% 3.14% 3.08%
Number of salaries quoted 2,364 3,135 3,720
Median annual salary £51,593 £50,000 £50,000
Median salary % change year-on-year +3.19% - +5.26%
10th Percentile £29,250 £26,750 £27,750
90th Percentile £81,638 £81,250 £77,500
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 107,655 136,498 163,181
As % of all permanent IT jobs advertised in the UK 91.91% 92.20% 92.20%
Number of salaries quoted 85,344 107,439 132,858
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +5.26%
10th Percentile £31,250 £30,000 £29,000
90th Percentile £88,750 £85,000 £81,250
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 2 April 2020.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 2 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 2,795 £52,500 +5.00% 344
UK excluding London -4 2,040 £50,000 +11.11% 292
London -12 907 £57,500 - 69
South East -1 565 £53,500 +7.00% 88
North of England +13 557 £47,500 +5.56% 67
Midlands -32 347 £50,000 +11.11% 46
North West -3 248 £50,000 +8.25% 29
Yorkshire +19 224 £50,000 +16.28% 21
East of England +7 203 £50,000 +5.26% 25
South West -12 203 £42,500 +6.25% 49
West Midlands -58 195 £52,500 +16.67% 30
East Midlands +9 152 £43,750 -12.50% 16
Scotland +40 120 £42,500 - 12
Work from Home -66 112 £52,500 -12.50% 14
North East +25 85 £39,000 -2.50% 17
Wales -56 31 £35,000 -6.33% 8
Northern Ireland +18 17 £40,000 +73.91%
Channel Islands - 4 £25,000 -
Isle of Man -1 1 £51,500 +37.33%

For the 6 months to 2 April 2020, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 1,163 (38.12%) ITIL
2 671 (21.99%) Service Management
3 633 (20.75%) Microsoft
4 599 (19.63%) Finance
5 597 (19.57%) Windows
6 553 (18.13%) Agile Software Development
7 440 (14.42%) Project Management
8 399 (13.08%) SLA
9 393 (12.88%) Active Directory
10 385 (12.62%) Azure
11 367 (12.03%) Office 365
12 364 (11.93%) Problem-Solving
13 342 (11.21%) SQL
14 334 (10.95%) Continuous Improvement
14 334 (10.95%) Project Delivery
15 330 (10.82%) Change Management
16 318 (10.42%) Stakeholder Management
17 300 (9.83%) VMware
18 289 (9.47%) Analytical Skills
19 282 (9.24%) Degree
20 280 (9.18%) Mentoring
21 276 (9.05%) ITSM
22 234 (7.67%) Incident Management
23 227 (7.44%) Linux
23 227 (7.44%) Cisco
24 222 (7.28%) Management Information System
25 221 (7.24%) Microsoft Office
26 219 (7.18%) Data Centre
27 213 (6.98%) Firewall
28 209 (6.85%) Public Sector

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 114 (3.74%) SharePoint
2 81 (2.65%) MS Exchange
3 47 (1.54%) Confluence
4 33 (1.08%) Skype for Business
5 31 (1.02%) Exchange Server 2010
6 29 (0.95%) Exchange Server 2013
7 25 (0.82%) IIS
8 24 (0.79%) CMS
9 16 (0.52%) Apache
10 11 (0.36%) SharePoint 2013
11 8 (0.26%) SAS
11 8 (0.26%) SharePoint 2010
12 7 (0.23%) Adobe Experience Manager
12 7 (0.23%) Exchange Server 2007
12 7 (0.23%) Tomcat
12 7 (0.23%) WebLogic
13 6 (0.20%) IBM Notes
14 5 (0.16%) NServiceBus
14 5 (0.16%) Oracle HTTP Server
14 5 (0.16%) WebSphere
Applications
1 221 (7.24%) Microsoft Office
2 70 (2.29%) Microsoft Excel
3 41 (1.34%) Microsoft PowerPoint
4 24 (0.79%) Microsoft Project
5 22 (0.72%) MS Visio
6 9 (0.29%) Open Workbench
7 8 (0.26%) Spreadsheet
8 3 (0.098%) Adobe Illustrator
8 3 (0.098%) Photoshop
8 3 (0.098%) Sketch
9 2 (0.066%) Acrobat
9 2 (0.066%) Adobe Creative Suite
9 2 (0.066%) InDesign
9 2 (0.066%) InVision
10 1 (0.033%) Adobe XD
Business Applications
1 16 (0.52%) Dynamics CRM
2 8 (0.26%) Remedy ITSM
2 8 (0.26%) SAP FI
2 8 (0.26%) SAP S/4HANA
3 7 (0.23%) SAP CO
3 7 (0.23%) SAP FI/CO
4 6 (0.20%) NetSuite
4 6 (0.20%) SAP MM
5 5 (0.16%) Dynamics NAV
5 5 (0.16%) Hyperion Planning
5 5 (0.16%) SAP HR
6 4 (0.13%) Elite 3E
6 4 (0.13%) HFM
6 4 (0.13%) Hyperion Enterprise
6 4 (0.13%) Northgate Housing
6 4 (0.13%) Oracle ERP
6 4 (0.13%) SAP ERP
6 4 (0.13%) Workday HCM
7 3 (0.098%) SAP EWM
7 3 (0.098%) SAP Hybris
Cloud Services
1 385 (12.62%) Azure
2 367 (12.03%) Office 365
3 176 (5.77%) AWS
4 158 (5.18%) SaaS
5 73 (2.39%) Azure Active Directory
5 73 (2.39%) PaaS
6 71 (2.33%) IaaS
7 47 (1.54%) Cloud Computing
8 37 (1.21%) Power Platform
9 29 (0.95%) Dynamics 365
10 26 (0.85%) OneDrive
11 25 (0.82%) GCP
12 23 (0.75%) Serverless
13 10 (0.33%) G Suite
14 9 (0.29%) Amazon EC2
14 9 (0.29%) Azure Functions
15 7 (0.23%) Amazon S3
15 7 (0.23%) AWS CloudFormation
15 7 (0.23%) AWS CloudTrail
15 7 (0.23%) Mimecast
Communications & Networking
1 213 (6.98%) Firewall
2 179 (5.87%) WAN
3 176 (5.77%) LAN
4 115 (3.77%) DNS
5 103 (3.38%) TCP/IP
6 91 (2.98%) DHCP
7 84 (2.75%) VPN
8 74 (2.43%) Internet
9 71 (2.33%) SAN
10 61 (2.00%) Wireless
11 60 (1.97%) Network Security
12 55 (1.80%) VoIP
13 51 (1.67%) MPLS
14 47 (1.54%) Wi-Fi
15 45 (1.47%) Skype
16 41 (1.34%) VLAN
17 33 (1.08%) Unified Communications
18 30 (0.98%) BGP
19 28 (0.92%) OSPF
20 26 (0.85%) Cisco Nexus
Database & Business Intelligence
1 164 (5.38%) SQL Server
2 53 (1.74%) Big Data
3 51 (1.67%) Relational Database
4 37 (1.21%) SQL Server 2012
5 35 (1.15%) Power BI
6 34 (1.11%) SQL Server Reporting Services
7 29 (0.95%) SQL Server 2016
8 27 (0.88%) Oracle Database
8 27 (0.88%) SQL Server Integration Services
9 23 (0.75%) MySQL
9 23 (0.75%) SQL Server 2014
10 20 (0.66%) RDBMS
11 18 (0.59%) SQL Server 2008
12 16 (0.52%) Data Warehouse
13 14 (0.46%) MongoDB
13 14 (0.46%) Redis
14 13 (0.43%) Oracle Reports
15 12 (0.39%) FileMaker
15 12 (0.39%) GIS
15 12 (0.39%) SQL Server Analysis Services
Development Applications
1 87 (2.85%) JIRA
2 41 (1.34%) Jenkins
3 35 (1.15%) Git (software)
4 23 (0.75%) MSI
5 14 (0.46%) Visual Studio
6 13 (0.43%) JUnit
7 12 (0.39%) GitLab
8 11 (0.36%) NUnit
9 10 (0.33%) MSTest
9 10 (0.33%) Selenium
10 9 (0.29%) Maven
10 9 (0.29%) Octopus Deploy
10 9 (0.29%) Sonatype Nexus
10 9 (0.29%) Team Foundation Server
10 9 (0.29%) TeamCity
10 9 (0.29%) webpack
11 8 (0.26%) Oracle APEX
12 7 (0.23%) Bitbucket
12 7 (0.23%) Gatling
13 6 (0.20%) Artifactory
General
1 599 (19.63%) Finance
2 209 (6.85%) Public Sector
3 186 (6.10%) Telecoms
4 154 (5.05%) Legal
5 129 (4.23%) Retail
6 121 (3.97%) Marketing
7 76 (2.49%) Banking
8 69 (2.26%) Law
9 58 (1.90%) Local Government
10 29 (0.95%) Publishing
11 26 (0.85%) Billing
12 25 (0.82%) Digital Economy
12 25 (0.82%) Manufacturing
13 18 (0.59%) Advertising
13 18 (0.59%) Automotive
13 18 (0.59%) Back Office
14 14 (0.46%) Games
15 12 (0.39%) Japanese Language
16 11 (0.36%) German Language
17 10 (0.33%) International Banking
Job Titles
1 601 (19.70%) Service Manager
2 480 (15.73%) Delivery Manager
3 428 (14.03%) Service Delivery Manager
4 340 (11.14%) IT Manager
5 327 (10.72%) Analyst
6 176 (5.77%) IT Services Manager
7 130 (4.26%) Consultant
8 123 (4.03%) Architect
9 109 (3.57%) Infrastructure Engineer
10 105 (3.44%) Service Analyst
11 100 (3.28%) Support Engineer
12 99 (3.24%) IT Services Delivery Manager
13 83 (2.72%) Developer
14 79 (2.59%) Senior Manager
15 74 (2.43%) Head of IT
16 73 (2.39%) IT Support
16 73 (2.39%) Support Analyst
17 72 (2.36%) Team Leader
18 66 (2.16%) Project Manager
19 62 (2.03%) Network Engineer
Libraries, Frameworks & Software Standards
1 110 (3.61%) .NET
2 73 (2.39%) Web Services
3 48 (1.57%) HTML
4 35 (1.15%) jQuery
5 33 (1.08%) ASP.NET
6 31 (1.02%) SOAP
7 28 (0.92%) Node.js
8 27 (0.88%) CSS
9 26 (0.85%) XML
10 25 (0.82%) AngularJS
11 22 (0.72%) Middleware
11 22 (0.72%) WCF
12 21 (0.69%) Spring
13 17 (0.56%) REST
14 16 (0.52%) JSON
14 16 (0.52%) RESTful
15 14 (0.46%) ASP.NET MVC
15 14 (0.46%) Hibernate
16 13 (0.43%) LAMP
16 13 (0.43%) XSLT
Miscellaneous
1 289 (9.47%) Analytical Skills
2 222 (7.28%) Management Information System
3 219 (7.18%) Data Centre
4 116 (3.80%) Self-Motivation
5 71 (2.33%) User Experience
6 70 (2.29%) Virtual Team
7 60 (1.97%) CMDB
8 53 (1.74%) Hybrid Cloud
9 51 (1.67%) Driving Licence
10 35 (1.15%) NHS
11 29 (0.95%) Data Protection Act
12 27 (0.88%) Enterprise Software
13 26 (0.85%) FMCG
14 24 (0.79%) Public Cloud
15 23 (0.75%) PKI
16 19 (0.62%) Enterprise Storage
16 19 (0.62%) Mobile App
16 19 (0.62%) Private Cloud
17 18 (0.59%) Video Conferencing
18 17 (0.56%) Mainframe
Operating Systems
1 597 (19.57%) Windows
2 227 (7.44%) Linux
3 196 (6.42%) Windows Server
4 157 (5.15%) Windows 10
5 88 (2.88%) Windows Server 2012
6 77 (2.52%) Windows Server 2016
7 76 (2.49%) Windows 7
8 74 (2.43%) Windows Server 2008
9 57 (1.87%) Red Hat Enterprise Linux
10 49 (1.61%) Unix
11 34 (1.11%) CentOS
12 27 (0.88%) Windows 8
13 26 (0.85%) Windows Server 2003
14 22 (0.72%) Ubuntu
15 21 (0.69%) Windows Server 2019
16 18 (0.59%) Android
17 16 (0.52%) Fedora
18 14 (0.46%) Mac OS X
19 13 (0.43%) Apple iOS
20 10 (0.33%) Mac OS
Processes & Methodologies
1 1,163 (38.12%) ITIL
2 671 (21.99%) Service Management
3 553 (18.13%) Agile Software Development
4 440 (14.42%) Project Management
5 364 (11.93%) Problem-Solving
6 334 (10.95%) Continuous Improvement
6 334 (10.95%) Project Delivery
7 330 (10.82%) Change Management
8 318 (10.42%) Stakeholder Management
9 280 (9.18%) Mentoring
10 276 (9.05%) ITSM
11 234 (7.67%) Incident Management
12 201 (6.59%) Coaching
13 200 (6.56%) DevOps
14 185 (6.06%) PRINCE2
15 184 (6.03%) Problem Management
16 177 (5.80%) Information Security
17 161 (5.28%) Decision-Making
18 159 (5.21%) ITIL V3
19 157 (5.15%) Infrastructure Engineering
Programming Languages
1 342 (11.21%) SQL
2 156 (5.11%) PowerShell
3 102 (3.34%) Python
4 94 (3.08%) Java
5 84 (2.75%) JavaScript
6 81 (2.65%) C#
7 77 (2.52%) C
8 49 (1.61%) Bash Shell
9 37 (1.21%) T-SQL
10 35 (1.15%) PHP
11 25 (0.82%) PL/SQL
12 24 (0.79%) C++
13 20 (0.66%) Ruby
14 18 (0.59%) Perl
15 15 (0.49%) VB.NET
16 9 (0.29%) VBScript
17 8 (0.26%) Java 8
18 6 (0.20%) ABAP
19 5 (0.16%) COBOL
19 5 (0.16%) Korn
Qualifications
1 282 (9.24%) Degree
2 196 (6.42%) ITIL Certification
3 161 (5.28%) Security Cleared
4 125 (4.10%) Microsoft Certification
5 115 (3.77%) Cisco Certification
6 92 (3.02%) SC Cleared
7 78 (2.56%) CCNA
8 73 (2.39%) MCSE
9 63 (2.06%) CISSP
10 57 (1.87%) Master's Degree
11 50 (1.64%) DV Cleared
12 43 (1.41%) PRINCE2 Certification
13 40 (1.31%) CCNP
14 35 (1.15%) MCP
15 31 (1.02%) MCSA
16 30 (0.98%) CISM
16 30 (0.98%) Computer Science Degree
17 27 (0.88%) ITIL Foundation Certificate
18 23 (0.75%) DBS Check
19 22 (0.72%) SANS
Quality Assurance & Compliance
1 399 (13.08%) SLA
2 138 (4.52%) ISO/IEC 27001
3 94 (3.08%) QA
4 60 (1.97%) GDPR
5 45 (1.47%) PMO
6 44 (1.44%) HMG Security Policy Framework
6 44 (1.44%) ISO/IEC 20000
7 42 (1.38%) PCI DSS
8 40 (1.31%) ISO 9001
9 36 (1.18%) Data Quality
10 28 (0.92%) COBIT
11 23 (0.75%) Sarbanes-Oxley
12 14 (0.46%) Cyber Essentials
13 13 (0.43%) NIST
14 12 (0.39%) CESG Infosec
15 9 (0.29%) NCSC
16 7 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
17 5 (0.16%) BS25999
18 4 (0.13%) Actionable Recommendations
18 4 (0.13%) Cyber Essentials PLUS
System Software
1 393 (12.88%) Active Directory
2 196 (6.42%) VMware Infrastructure
3 83 (2.72%) Hyper-V
4 51 (1.67%) VMware ESXi
5 48 (1.57%) Docker
6 34 (1.11%) Virtual Machines
6 34 (1.11%) vSphere
7 28 (0.92%) XenApp
8 25 (0.82%) Terminal Services
9 19 (0.62%) Virtual Desktop
10 18 (0.59%) Firmware
10 18 (0.59%) Microsoft App-V
11 17 (0.56%) Samba
11 17 (0.56%) VirtualBox
11 17 (0.56%) Xen
12 16 (0.52%) NFS
13 15 (0.49%) BitLocker
14 14 (0.46%) XenDesktop
15 10 (0.33%) Virtual Servers
16 7 (0.23%) Tivoli Directory Server
Systems Management
1 167 (5.47%) SCCM
2 54 (1.77%) Ansible
3 46 (1.51%) Kubernetes
4 45 (1.47%) Puppet
5 41 (1.34%) WSUS
6 40 (1.31%) Terraform
7 39 (1.28%) Microsoft Intune
8 36 (1.18%) SCOM
9 34 (1.11%) ZABBIX
10 33 (1.08%) vCenter Server
11 23 (0.75%) Nagios
12 17 (0.56%) SCVMM
12 17 (0.56%) Single Sign-On
12 17 (0.56%) vRealize
13 16 (0.52%) Docker Swarm
13 16 (0.52%) OpenNMS
14 13 (0.43%) AirWatch
14 13 (0.43%) Opscode Chef
15 11 (0.36%) NetBackup
16 10 (0.33%) Microsoft Data Protection Manager
Vendors
1 633 (20.75%) Microsoft
2 300 (9.83%) VMware
3 227 (7.44%) Cisco
4 196 (6.42%) Citrix
5 114 (3.74%) ServiceNow
6 89 (2.92%) Oracle
7 86 (2.82%) SAP
8 72 (2.36%) HP
9 53 (1.74%) Red Hat
10 52 (1.70%) NetApp
11 49 (1.61%) Dell
12 46 (1.51%) Salesforce.com
12 46 (1.51%) SolarWinds
13 45 (1.47%) Apple
14 41 (1.34%) Capita
15 40 (1.31%) Adobe
15 40 (1.31%) CheckPoint
16 38 (1.25%) IBM
17 36 (1.18%) Juniper
18 34 (1.11%) EMC