Period
to 16 November 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 16 November 2019 with a comparison to the same period in the previous 2 years.

Service Delivery
UK
6 months to
16 Nov 2019
Same period 2018 Same period 2017
Rank 112 122 119
Rank change year-on-year +10 -3 -31
Permanent jobs citing Service Delivery 3,926 4,503 4,963
As % of all permanent IT jobs advertised in the UK 2.89% 2.76% 2.75%
As % of the Processes & Methodologies category 3.14% 3.01% 2.99%
Number of salaries quoted 2,864 3,265 3,643
UK median annual salary £50,000 £50,000 £49,039
Median salary % change year-on-year - +1.96% +3.24%
10th Percentile £27,500 £28,000 £26,250
90th Percentile £80,000 £82,500 £77,500
UK excluding London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 125,194 149,730 166,171
As % of all permanent IT jobs advertised in the UK 92.05% 91.84% 92.19%
Number of salaries quoted 98,868 119,112 131,444
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.17%
10th Percentile £30,000 £29,000 £28,000
90th Percentile £86,250 £85,000 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 16 November 2019.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 16 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 3,627 £50,000 -4.76% 570
UK excluding London +15 2,695 £47,500 - 491
London -20 1,113 £57,500 -4.63% 129
North of England +60 784 £45,000 - 111
South East +8 724 £52,500 +5.00% 122
Midlands 0 509 £50,000 +2.04% 108
Yorkshire +76 456 £45,000 - 45
West Midlands -12 366 £50,000 - 71
South West -34 269 £45,000 +5.88% 62
North West +1 266 £45,000 - 58
East of England +7 223 £45,000 -14.29% 38
East Midlands +24 143 £42,750 -5.00% 37
Scotland +20 129 £42,500 - 31
North East +47 62 £37,050 -27.71% 8
Wales -46 43 £47,000 +8.05% 14
Northern Ireland +24 37 £32,500 +54.76% 4
Channel Islands - 4 £25,000 - 1

For the 6 months to 16 November 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 1,628 (41.47%) ITIL
2 894 (22.77%) Microsoft
3 838 (21.34%) Service Management
4 788 (20.07%) Finance
5 785 (19.99%) Windows
6 700 (17.83%) Agile Software Development
7 635 (16.17%) SLA
8 601 (15.31%) Project Management
9 508 (12.94%) Active Directory
10 495 (12.61%) Cisco
10 495 (12.61%) Problem-Solving
11 487 (12.40%) Azure
12 479 (12.20%) Linux
13 439 (11.18%) Office 365
14 433 (11.03%) Firewall
15 419 (10.67%) Continuous Improvement
16 417 (10.62%) Degree
17 411 (10.47%) Change Management
18 405 (10.32%) VMware
19 396 (10.09%) Management Information System
20 394 (10.04%) Project Delivery
21 393 (10.01%) WAN
22 377 (9.60%) Analytical Skills
23 371 (9.45%) ISO/IEC 27001
24 368 (9.37%) SQL
24 368 (9.37%) ITSM
25 354 (9.02%) Data Centre
26 335 (8.53%) DevOps
27 321 (8.18%) Public Sector
28 317 (8.07%) Telecoms

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 158 (4.02%) MS Exchange
2 121 (3.08%) SharePoint
3 59 (1.50%) Skype for Business
4 56 (1.43%) Exchange Server 2010
5 53 (1.35%) Confluence
6 51 (1.30%) Exchange Server 2013
7 49 (1.25%) IIS
8 45 (1.15%) Apache
9 27 (0.69%) Exchange Server 2007
10 14 (0.36%) SharePoint 2010
11 13 (0.33%) CICS
12 12 (0.31%) Tomcat
13 10 (0.25%) Elasticsearch
14 9 (0.23%) Blackberry Enterprise Server
14 9 (0.23%) WebSphere
15 8 (0.20%) Apache Spark
15 8 (0.20%) CMS
16 7 (0.18%) SharePoint 2013
17 5 (0.13%) IBM Notes
18 4 (0.10%) WebLogic
Applications
1 257 (6.55%) Microsoft Office
2 114 (2.90%) Microsoft Excel
3 51 (1.30%) MS Visio
4 45 (1.15%) Microsoft Project
5 44 (1.12%) Microsoft PowerPoint
6 24 (0.61%) Spreadsheet
7 10 (0.25%) Open Workbench
8 4 (0.10%) Gliffy
9 3 (0.076%) Adobe Illustrator
9 3 (0.076%) InfoPath
9 3 (0.076%) Photoshop
10 2 (0.051%) Acrobat
10 2 (0.051%) InDesign
11 1 (0.025%) Adobe After Effects
11 1 (0.025%) Adobe XD
11 1 (0.025%) Sketch
11 1 (0.025%) Windchill
Business Applications
1 25 (0.64%) Remedy ITSM
2 24 (0.61%) Dynamics CRM
3 12 (0.31%) Dynamics AX
3 12 (0.31%) SAP S/4HANA
4 11 (0.28%) Oracle EBS
5 8 (0.20%) Dynamics NAV
6 6 (0.15%) Markit EDM
6 6 (0.15%) SAP CO
6 6 (0.15%) SAP ERP
6 6 (0.15%) SAP FI
6 6 (0.15%) SAP FI/CO
6 6 (0.15%) thinkFolio
7 5 (0.13%) Dynamics GP
7 5 (0.13%) Elite 3E
7 5 (0.13%) Lorenzo
7 5 (0.13%) NetSuite
7 5 (0.13%) Oracle EBS R12
8 4 (0.10%) Exstream
8 4 (0.10%) Oracle Applications
9 3 (0.076%) SAP Payroll
Cloud Services
1 487 (12.40%) Azure
2 439 (11.18%) Office 365
3 264 (6.72%) AWS
4 131 (3.34%) SaaS
5 83 (2.11%) PaaS
6 80 (2.04%) Azure Active Directory
6 80 (2.04%) IaaS
7 60 (1.53%) Dynamics 365
8 48 (1.22%) Power Platform
9 45 (1.15%) Cloud Computing
10 35 (0.89%) Serverless
11 20 (0.51%) Azure Functions
12 19 (0.48%) GitHub
12 19 (0.48%) OneDrive
13 18 (0.46%) Amazon EC2
13 18 (0.46%) GCP
14 15 (0.38%) AWS CloudFormation
15 14 (0.36%) Amazon S3
15 14 (0.36%) Azure ExpressRoute
16 10 (0.25%) Trello
Communications & Networking
1 433 (11.03%) Firewall
2 393 (10.01%) WAN
3 298 (7.59%) DNS
4 250 (6.37%) VPN
5 244 (6.21%) Network Security
6 220 (5.60%) LAN
7 214 (5.45%) MPLS
8 208 (5.30%) Cisco ASA
9 195 (4.97%) BGP
10 187 (4.76%) OSPF
11 178 (4.53%) Broadband
12 166 (4.23%) Cisco Nexus
13 161 (4.10%) NetScaler
14 158 (4.02%) IPsec
15 154 (3.92%) SMTP
16 152 (3.87%) ADSL
17 151 (3.85%) RIP
18 133 (3.39%) VoIP
19 124 (3.16%) DHCP
20 102 (2.60%) TCP/IP
Database & Business Intelligence
1 226 (5.76%) SQL Server
2 60 (1.53%) Relational Database
3 54 (1.38%) SQL Server Reporting Services
4 53 (1.35%) SQL Server Integration Services
5 48 (1.22%) Power BI
6 47 (1.20%) Big Data
7 43 (1.10%) DB2
8 41 (1.04%) SQL Server 2012
8 41 (1.04%) SQL Server 2016
9 36 (0.92%) Data Warehouse
10 35 (0.89%) SQL Server 2008
11 28 (0.71%) Oracle Database
11 28 (0.71%) PostgreSQL
12 27 (0.69%) NoSQL
13 26 (0.66%) MySQL
14 19 (0.48%) MongoDB
15 18 (0.46%) Azure SQL Database
15 18 (0.46%) SQL Server Analysis Services
16 17 (0.43%) RDBMS
17 15 (0.38%) QlikView
Development Applications
1 122 (3.11%) JIRA
2 75 (1.91%) Jenkins
3 56 (1.43%) MSI
4 52 (1.32%) Git (software)
5 39 (0.99%) Bitbucket
6 37 (0.94%) JUnit
7 36 (0.92%) Atlassian Bamboo
8 25 (0.64%) Bitbucket Server
8 25 (0.64%) EasyMock
9 22 (0.56%) Visual Studio
10 20 (0.51%) Visual Studio Team System
11 18 (0.46%) Selenium
12 16 (0.41%) Octopus Deploy
12 16 (0.41%) TeamCity
13 14 (0.36%) GitLab
13 14 (0.36%) Maven
14 11 (0.28%) Gatling
15 9 (0.23%) Artifactory
16 7 (0.18%) Team Foundation Server
16 7 (0.18%) webpack
General
1 788 (20.07%) Finance
2 321 (8.18%) Public Sector
3 317 (8.07%) Telecoms
4 221 (5.63%) Retail
5 142 (3.62%) Marketing
6 136 (3.46%) Banking
7 111 (2.83%) Legal
8 83 (2.11%) Manufacturing
9 70 (1.78%) Local Government
10 58 (1.48%) Law
11 40 (1.02%) Electronics
12 34 (0.87%) Aerospace
13 33 (0.84%) Back Office
14 28 (0.71%) Billing
15 27 (0.69%) Advertising
16 21 (0.53%) Military
17 17 (0.43%) Publishing
18 15 (0.38%) Financial Institution
18 15 (0.38%) Pharmaceutical
19 13 (0.33%) Front Office
Job Titles
1 766 (19.51%) Service Manager
2 570 (14.52%) Delivery Manager
3 519 (13.22%) Service Delivery Manager
4 442 (11.26%) Analyst
5 341 (8.69%) IT Manager
6 226 (5.76%) Network Engineer
7 203 (5.17%) Architect
8 186 (4.74%) IT Services Manager
9 179 (4.56%) Consultant
10 165 (4.20%) Security Engineer
11 152 (3.87%) Developer
12 144 (3.67%) Network Security Engineer
13 133 (3.39%) Service Analyst
14 127 (3.23%) Support Engineer
15 125 (3.18%) Infrastructure Engineer
16 123 (3.13%) Support Analyst
17 122 (3.11%) Cisco Engineer
18 115 (2.93%) Cisco Network Engineer
19 113 (2.88%) Cisco Security Engineer
20 105 (2.67%) Project Manager
Libraries, Frameworks & Software Standards
1 154 (3.92%) .NET
2 106 (2.70%) Web Services
3 99 (2.52%) HTML
4 56 (1.43%) ASP.NET
5 46 (1.17%) ASP.NET MVC
5 46 (1.17%) Spring
6 41 (1.04%) AngularJS
7 36 (0.92%) CSS
8 35 (0.89%) SOAP
9 32 (0.82%) jQuery
9 32 (0.82%) Middleware
10 30 (0.76%) Node.js
11 26 (0.66%) Java EE
12 25 (0.64%) EJB
12 25 (0.64%) JSF
13 24 (0.61%) XML
14 23 (0.59%) REST
14 23 (0.59%) WCF
15 22 (0.56%) React
15 22 (0.56%) WSDL
Miscellaneous
1 396 (10.09%) Management Information System
2 377 (9.60%) Analytical Skills
3 354 (9.02%) Data Centre
4 187 (4.76%) Self-Motivation
5 113 (2.88%) User Experience
6 98 (2.50%) Public Cloud
7 95 (2.42%) Hybrid Cloud
8 58 (1.48%) Virtual Team
9 53 (1.35%) Driving Licence
10 51 (1.30%) CMDB
11 43 (1.10%) Private Cloud
12 41 (1.04%) Replication
13 40 (1.02%) PKI
14 37 (0.94%) Wiki
15 34 (0.87%) Enterprise Software
16 30 (0.76%) NHS
17 28 (0.71%) Clustering
18 25 (0.64%) Blog
19 24 (0.61%) Enterprise Storage
20 23 (0.59%) Fat Client
Operating Systems
1 785 (19.99%) Windows
2 479 (12.20%) Linux
3 274 (6.98%) Windows Server
4 240 (6.11%) Windows 10
5 238 (6.06%) Unix
6 124 (3.16%) Windows 7
7 103 (2.62%) Windows Server 2008
8 92 (2.34%) Windows Server 2012
9 78 (1.99%) Red Hat Enterprise Linux
10 46 (1.17%) CentOS
11 33 (0.84%) Android
12 30 (0.76%) Windows Server 2003
13 22 (0.56%) Windows 8
14 21 (0.53%) Apple iOS
15 19 (0.48%) Ubuntu
16 18 (0.46%) Mac OS
16 18 (0.46%) Solaris
17 12 (0.31%) SUSE
18 9 (0.23%) Fedora
19 8 (0.20%) Mac OS X
Processes & Methodologies
1 1,628 (41.47%) ITIL
2 838 (21.34%) Service Management
3 700 (17.83%) Agile Software Development
4 601 (15.31%) Project Management
5 495 (12.61%) Problem-Solving
6 419 (10.67%) Continuous Improvement
7 411 (10.47%) Change Management
8 394 (10.04%) Project Delivery
9 368 (9.37%) ITSM
10 335 (8.53%) DevOps
11 312 (7.95%) Stakeholder Management
12 307 (7.82%) Incident Management
13 295 (7.51%) PRINCE2
14 278 (7.08%) Mentoring
15 270 (6.88%) Problem Management
16 240 (6.11%) Change Control
17 231 (5.88%) Product Management
18 207 (5.27%) Presales
19 201 (5.12%) Decision-Making
20 190 (4.84%) Infrastructure Engineering
Programming Languages
1 368 (9.37%) SQL
2 294 (7.49%) Python
3 214 (5.45%) Bash Shell
4 196 (4.99%) PowerShell
5 191 (4.87%) Perl
6 143 (3.64%) Java
7 125 (3.18%) JavaScript
8 110 (2.80%) C#
9 88 (2.24%) C
10 49 (1.25%) T-SQL
11 37 (0.94%) PHP
12 33 (0.84%) C++
13 23 (0.59%) VB.NET
14 18 (0.46%) PL/SQL
14 18 (0.46%) R
14 18 (0.46%) Shell Script
15 15 (0.38%) Java 8
15 15 (0.38%) Ruby
16 8 (0.20%) Go
16 8 (0.20%) VB
Qualifications
1 417 (10.62%) Degree
2 303 (7.72%) Cisco Certification
3 244 (6.21%) CCNA
4 235 (5.99%) CCNP
5 215 (5.48%) ITIL Certification
6 212 (5.40%) Security Cleared
7 123 (3.13%) Microsoft Certification
8 105 (2.67%) SC Cleared
9 93 (2.37%) ITIL Foundation Certificate
10 60 (1.53%) Master's Degree
11 56 (1.43%) MCSE
12 53 (1.35%) TOGAF Certification
13 44 (1.12%) PRINCE2 Certification
14 42 (1.07%) CISSP
15 41 (1.04%) AWS Certification
16 38 (0.97%) MCSA
17 34 (0.87%) VMware Certified Professional (VCP)
18 32 (0.82%) DV Cleared
19 30 (0.76%) CISM
20 29 (0.74%) Computer Science Degree
Quality Assurance & Compliance
1 635 (16.17%) SLA
2 371 (9.45%) ISO/IEC 27001
3 243 (6.19%) ISO 9001
4 98 (2.50%) QA
5 78 (1.99%) PMO
6 66 (1.68%) GDPR
7 54 (1.38%) PCI DSS
8 49 (1.25%) ISO/IEC 20000
9 35 (0.89%) HMG Security Policy Framework
10 31 (0.79%) COBIT
11 22 (0.56%) Data Quality
11 22 (0.56%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 22 (0.56%) NIST
12 17 (0.43%) Sarbanes-Oxley
13 15 (0.38%) Cyber Essentials
14 9 (0.23%) ISO 22301
15 7 (0.18%) CESG Infosec
15 7 (0.18%) Cyber Essentials PLUS
16 6 (0.15%) Actionable Recommendations
16 6 (0.15%) ITGC
System Software
1 508 (12.94%) Active Directory
2 279 (7.11%) VMware Infrastructure
3 100 (2.55%) Hyper-V
4 76 (1.94%) Docker
5 58 (1.48%) XenApp
6 52 (1.32%) vSphere
7 46 (1.17%) Microsoft App-V
8 27 (0.69%) VMware ESXi
9 25 (0.64%) Virtual Machines
10 21 (0.53%) Firmware
10 21 (0.53%) XenDesktop
11 16 (0.41%) Terminal Services
12 15 (0.38%) VirtualBox
13 12 (0.31%) Virtual Desktop
13 12 (0.31%) Virtual Servers
14 11 (0.28%) BitLocker
14 11 (0.28%) Samba
15 10 (0.25%) VMware NSX
15 10 (0.25%) Xen
16 9 (0.23%) NFS
Systems Management
1 181 (4.61%) FortiGate
2 178 (4.53%) Nagios
3 165 (4.20%) SCCM
4 94 (2.39%) Ansible
5 61 (1.55%) Microsoft Intune
6 59 (1.50%) Puppet
7 55 (1.40%) Kubernetes
8 48 (1.22%) Terraform
9 39 (0.99%) WSUS
10 36 (0.92%) vCenter Server
11 29 (0.74%) IBM BigFix
12 27 (0.69%) Opscode Chef
13 18 (0.46%) SCOM
14 17 (0.43%) Backup Exec
15 16 (0.41%) Cisco CUCM
16 15 (0.38%) ZABBIX
17 14 (0.36%) Grafana
17 14 (0.36%) Packer
17 14 (0.36%) vRealize
18 12 (0.31%) Tivoli
Vendors
1 894 (22.77%) Microsoft
2 495 (12.61%) Cisco
3 405 (10.32%) VMware
4 261 (6.65%) Citrix
5 202 (5.15%) Fortinet
6 169 (4.30%) Palo Alto
7 148 (3.77%) SAP
8 124 (3.16%) ServiceNow
9 113 (2.88%) Oracle
10 91 (2.32%) HP
11 75 (1.91%) Dell
12 68 (1.73%) CheckPoint
12 68 (1.73%) IBM
13 67 (1.71%) Apple
14 56 (1.43%) Salesforce.com
15 52 (1.32%) Juniper
16 51 (1.30%) Red Hat
16 51 (1.30%) SolarWinds
16 51 (1.30%) Veeam
17 49 (1.25%) Remedy