Period
to 20 September 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 September 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
UK
6 months to
20 Sep 2021
Same period 2020 Same period 2019
Rank 107 158 109
Rank change year-on-year +51 -49 +18
Permanent jobs citing Service Delivery 3,821 1,061 4,297
As % of all permanent jobs advertised in the UK 3.16% 2.16% 3.04%
As % of the Processes & Methodologies category 3.36% 2.32% 3.28%
Number of salaries quoted 2,064 809 3,101
10th Percentile £27,500 £31,250 £26,250
25th Percentile £37,000 £40,293 £36,500
Median annual salary (50th Percentile) £52,153 £55,000 £50,000
Median % change year-on-year -5.18% +10.00% -
75th Percentile £65,000 £69,000 £63,750
90th Percentile £82,500 £85,000 £80,000
UK excluding London median annual salary £47,500 £50,000 £47,500
% change year-on-year -5.00% +5.26% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 113,815 45,798 130,905
As % of all permanent IT jobs advertised in the UK 94.02% 93.24% 92.61%
Number of salaries quoted 75,990 37,717 104,073
10th Percentile £32,500 £32,750 £30,000
25th Percentile £42,500 £42,500 £37,500
Median annual salary (50th Percentile) £57,500 £55,000 £52,500
Median % change year-on-year +4.55% +4.76% +5.00%
75th Percentile £76,250 £73,750 £70,000
90th Percentile £93,750 £91,250 £86,250
UK excluding London median annual salary £50,000 £50,000 £45,000
% change year-on-year - +11.11% -

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 20 September 2021.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 20 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +51 3,396 £51,000 -7.27% 502
UK excluding London +55 2,414 £47,500 -5.00% 422
London +52 1,168 £60,000 -7.69% 126
North of England +49 672 £42,500 -22.73% 106
South East +11 576 £52,500 - 87
Work from Home -7 510 £55,000 -8.33% 58
Midlands +36 453 £47,500 -5.00% 86
North West +70 391 £38,414 -31.78% 56
South West +60 329 £45,250 +9.04% 46
West Midlands +32 281 £45,000 -12.62% 53
Yorkshire -16 227 £47,500 -13.64% 38
East Midlands +28 173 £47,500 +5.56% 33
East of England +16 164 £39,000 -11.36% 47
Scotland +19 161 £52,500 +16.67% 33
Wales +3 69 £33,500 -15.72% 17
North East -3 54 £32,500 -23.53% 12
Northern Ireland -14 29 - -
Isle of Man - 1 - -

For the 6 months to 20 September 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 1,480 (38.73%) Social Skills
2 1,048 (27.43%) Microsoft
3 972 (25.44%) ITIL
4 968 (25.33%) Retail
5 949 (24.84%) Line Management
6 800 (20.94%) Problem-Solving
7 771 (20.18%) Finance
7 771 (20.18%) Information Security
8 717 (18.76%) Facilities Management
9 692 (18.11%) SLA
10 644 (16.85%) Management Information System
11 625 (16.36%) DNA
12 608 (15.91%) Azure
13 569 (14.89%) Microsoft 365
14 567 (14.84%) Agile Software Development
15 546 (14.29%) Project Management
16 510 (13.35%) Windows
16 510 (13.35%) Service Management
17 498 (13.03%) Analytical Skills
18 455 (11.91%) Microsoft Office
19 400 (10.47%) Active Directory
20 388 (10.15%) Self-Motivation
21 380 (9.95%) Degree
22 377 (9.87%) Project Delivery
23 372 (9.74%) Continuous Improvement
24 355 (9.29%) Microsoft Excel
25 333 (8.71%) Organisational Skills
26 288 (7.54%) SQL
27 283 (7.41%) ITSM
27 283 (7.41%) Time Management

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 222 (5.81%) SharePoint
2 57 (1.49%) MS Exchange
3 55 (1.44%) Confluence
4 43 (1.13%) Skype for Business
5 29 (0.76%) CMS
5 29 (0.76%) IIS
6 26 (0.68%) Documentum
7 18 (0.47%) Apache
8 15 (0.39%) Exchange Server 2010
9 9 (0.24%) Elasticsearch
9 9 (0.24%) Oracle Workflow
9 9 (0.24%) SAS
10 8 (0.21%) Blackberry Enterprise Server
10 8 (0.21%) Exchange Server 2013
10 8 (0.21%) Mule
11 7 (0.18%) BizTalk Server
12 6 (0.16%) Moodle
13 5 (0.13%) Ethereum
13 5 (0.13%) Hyperledger
13 5 (0.13%) Totara
Applications
1 455 (11.91%) Microsoft Office
2 355 (9.29%) Microsoft Excel
3 169 (4.42%) Microsoft PowerPoint
4 40 (1.05%) Microsoft Project
5 33 (0.86%) MS Visio
6 14 (0.37%) Chatbot
6 14 (0.37%) Spreadsheet
7 13 (0.34%) AutoCAD
8 11 (0.29%) Revit
9 8 (0.21%) Windchill
10 6 (0.16%) Adobe Premiere
11 5 (0.13%) Figma
11 5 (0.13%) InVision
11 5 (0.13%) Open Workbench
11 5 (0.13%) Sketch
12 4 (0.10%) Acrobat
12 4 (0.10%) InDesign
12 4 (0.10%) Photoshop
13 3 (0.079%) Siemens NX
14 1 (0.026%) Adobe Illustrator
Business Applications
1 76 (1.99%) Maximo
2 31 (0.81%) Remedy ITSM
3 25 (0.65%) Dynamics CRM
3 25 (0.65%) Oracle EBS
4 21 (0.55%) SAP HR
5 20 (0.52%) TrackWise
6 18 (0.47%) Oracle ERP
7 15 (0.39%) SAP S/4HANA
8 10 (0.26%) Dynamics AX
8 10 (0.26%) SAP EHS
9 9 (0.24%) NetSuite
10 8 (0.21%) Oracle Assets
10 8 (0.21%) Oracle Cash Management
10 8 (0.21%) Oracle Payables
10 8 (0.21%) Oracle Receivables
11 6 (0.16%) Oracle Applications
12 5 (0.13%) SAP Business One
12 5 (0.13%) SAP CO
12 5 (0.13%) SAP FI
12 5 (0.13%) SAP FI/CO
Cloud Services
1 608 (15.91%) Azure
2 569 (14.89%) Microsoft 365
3 255 (6.67%) AWS
4 187 (4.89%) SaaS
5 154 (4.03%) Power Platform
6 102 (2.67%) Azure Active Directory
7 90 (2.36%) PaaS
8 65 (1.70%) IaaS
9 63 (1.65%) GCP
9 63 (1.65%) Serverless
10 57 (1.49%) OneDrive
11 49 (1.28%) PowerApps
12 48 (1.26%) Dynamics 365
12 48 (1.26%) Power Automate
13 47 (1.23%) Cloud Computing
14 30 (0.79%) AWS Lambda
14 30 (0.79%) Veeva
15 20 (0.52%) Google Workspace
16 15 (0.39%) Amazon EC2
16 15 (0.39%) Azure Logic Apps
Communications & Networking
1 203 (5.31%) Firewall
2 135 (3.53%) DNS
3 133 (3.48%) WAN
4 124 (3.25%) LAN
5 121 (3.17%) TCP/IP
6 106 (2.77%) VPN
7 98 (2.56%) DHCP
8 65 (1.70%) Internet
9 59 (1.54%) Network Security
10 53 (1.39%) SAN
10 53 (1.39%) Wi-Fi
10 53 (1.39%) Wireless
11 48 (1.26%) Skype
12 43 (1.13%) VLAN
13 42 (1.10%) HTTP
14 40 (1.05%) Cisco ASA
15 37 (0.97%) MPLS
15 37 (0.97%) VoIP
16 36 (0.94%) BGP
17 34 (0.89%) OSPF
Database & Business Intelligence
1 122 (3.19%) SQL Server
2 113 (2.96%) MySQL
3 103 (2.70%) Power BI
4 32 (0.84%) Relational Database
5 28 (0.73%) Big Data
6 25 (0.65%) PostgreSQL
7 24 (0.63%) Data Warehouse
8 23 (0.60%) NoSQL
8 23 (0.60%) Oracle Database
9 19 (0.50%) Azure SQL Database
9 19 (0.50%) SQL Server Reporting Services
10 18 (0.47%) RDBMS
11 17 (0.44%) Amazon RDS
11 17 (0.44%) Oracle Reports
11 17 (0.44%) Tableau
12 16 (0.42%) SQL Server Integration Services
13 15 (0.39%) Metadata
14 14 (0.37%) MongoDB
15 12 (0.31%) SQL Server 2012
16 11 (0.29%) Hadoop
Development Applications
1 99 (2.59%) JIRA
2 36 (0.94%) Git (software)
3 33 (0.86%) Jenkins
4 9 (0.24%) Bitbucket
5 8 (0.21%) Maven
6 6 (0.16%) Ant
6 6 (0.16%) Team Foundation Server
6 6 (0.16%) webpack
7 5 (0.13%) Eclipse
7 5 (0.13%) JUnit
7 5 (0.13%) Octopus Deploy
8 4 (0.10%) GitLab
8 4 (0.10%) Gradle
8 4 (0.10%) Selenium
8 4 (0.10%) Zephyr
9 3 (0.079%) NUnit
9 3 (0.079%) PhpStorm
9 3 (0.079%) PHPUnit
9 3 (0.079%) Sonatype Nexus
9 3 (0.079%) Xdebug
General
1 1,480 (38.73%) Social Skills
2 968 (25.33%) Retail
3 771 (20.18%) Finance
4 498 (13.03%) Analytical Skills
5 333 (8.71%) Organisational Skills
6 208 (5.44%) Public Sector
7 156 (4.08%) Legal
8 138 (3.61%) Presentation Skills
9 132 (3.45%) Law
10 96 (2.51%) Telecoms
11 95 (2.49%) Marketing
12 89 (2.33%) Influencing Skills
13 72 (1.88%) Inclusion and Diversity
14 67 (1.75%) Manufacturing
15 63 (1.65%) Back Office
16 57 (1.49%) Banking
17 47 (1.23%) Pharmaceutical
18 39 (1.02%) Billing
19 38 (0.99%) Documentation Skills
20 31 (0.81%) Front Office
Job Titles
1 445 (11.65%) Service Manager
2 356 (9.32%) Delivery Manager
3 343 (8.98%) Analyst
4 307 (8.03%) Service Delivery Manager
5 248 (6.49%) IT Manager
6 153 (4.00%) Consultant
7 130 (3.40%) Project Manager
8 128 (3.35%) IT Support
9 123 (3.22%) Team Leader
10 121 (3.17%) IT Services Manager
11 109 (2.85%) Developer
12 106 (2.77%) Service Analyst
13 88 (2.30%) Senior Manager
14 86 (2.25%) Support Engineer
15 77 (2.02%) Architect
15 77 (2.02%) IT Services Delivery Manager
16 74 (1.94%) Administrator
17 68 (1.78%) Coordinator
17 68 (1.78%) Infrastructure Engineer
18 66 (1.73%) Operations Manager
Libraries, Frameworks & Software Standards
1 81 (2.12%) HTML
2 75 (1.96%) Web Services
3 74 (1.94%) React
4 68 (1.78%) CSS
5 59 (1.54%) AngularJS
6 47 (1.23%) Node.js
7 46 (1.20%) .NET
8 35 (0.92%) JSON
8 35 (0.92%) Middleware
9 31 (0.81%) XML
10 28 (0.73%) Redux
11 26 (0.68%) REST
12 19 (0.50%) Ajax
13 17 (0.44%) LAMP
13 17 (0.44%) SOAP
14 16 (0.42%) Vue.js
15 14 (0.37%) Kafka
15 14 (0.37%) RESTful
16 13 (0.34%) jQuery
16 13 (0.34%) SAML
Miscellaneous
1 644 (16.85%) Management Information System
2 388 (10.15%) Self-Motivation
3 192 (5.02%) Driving Licence
4 127 (3.32%) Data Centre
5 85 (2.22%) User Experience
6 59 (1.54%) Data Protection Act
7 57 (1.49%) EPoS
8 49 (1.28%) Hybrid Cloud
9 48 (1.26%) Enterprise Software
10 47 (1.23%) Renewable Energy
11 46 (1.20%) Legacy Systems
12 44 (1.15%) Replication
13 43 (1.13%) PDA
14 42 (1.10%) Analytical Mindset
14 42 (1.10%) Life Science
15 38 (0.99%) Public Cloud
16 36 (0.94%) Video Conferencing
17 35 (0.92%) CMDB
18 31 (0.81%) Cyberthreat
18 31 (0.81%) Virtual Team
Operating Systems
1 510 (13.35%) Windows
2 226 (5.91%) Windows Server
3 200 (5.23%) Linux
4 179 (4.68%) Windows 10
5 81 (2.12%) Unix
6 57 (1.49%) Windows Server 2016
7 55 (1.44%) Windows 7
8 51 (1.33%) Windows Server 2019
9 50 (1.31%) Windows Server 2012
10 48 (1.26%) Android
11 34 (0.89%) Mac OS X
12 31 (0.81%) Apple iOS
13 25 (0.65%) Mac OS
14 21 (0.55%) Windows 8
15 15 (0.39%) Windows Server 2003
15 15 (0.39%) Windows Server 2008
16 14 (0.37%) VMS
17 11 (0.29%) Red Hat Enterprise Linux
18 8 (0.21%) CentOS
19 7 (0.18%) Windows XP
Processes & Methodologies
1 972 (25.44%) ITIL
2 949 (24.84%) Line Management
3 800 (20.94%) Problem-Solving
4 771 (20.18%) Information Security
5 717 (18.76%) Facilities Management
6 625 (16.36%) DNA
7 567 (14.84%) Agile Software Development
8 546 (14.29%) Project Management
9 510 (13.35%) Service Management
10 377 (9.87%) Project Delivery
11 372 (9.74%) Continuous Improvement
12 283 (7.41%) ITSM
12 283 (7.41%) Time Management
13 282 (7.38%) Incident Management
14 279 (7.30%) Change Management
15 243 (6.36%) Coaching
16 234 (6.12%) Decision-Making
17 231 (6.05%) Stakeholder Management
18 211 (5.52%) DevOps
19 205 (5.37%) Problem Management
Programming Languages
1 288 (7.54%) SQL
2 194 (5.08%) PowerShell
3 146 (3.82%) C
4 120 (3.14%) JavaScript
5 100 (2.62%) Python
6 79 (2.07%) PHP
7 73 (1.91%) Java
8 46 (1.20%) C#
8 46 (1.20%) TypeScript
9 32 (0.84%) Go
10 31 (0.81%) Perl
11 27 (0.71%) VBA
12 24 (0.63%) Bash Shell
13 18 (0.47%) Ruby
13 18 (0.47%) T-SQL
13 18 (0.47%) VB
14 14 (0.37%) Shell Script
15 13 (0.34%) C++
16 8 (0.21%) PL/SQL
16 8 (0.21%) VB.NET
Qualifications
1 380 (9.95%) Degree
2 194 (5.08%) Security Cleared
3 152 (3.98%) ITIL Certification
4 113 (2.96%) Microsoft Certification
5 100 (2.62%) SC Cleared
6 74 (1.94%) Computer Science Degree
7 63 (1.65%) Cisco Certification
8 61 (1.60%) ITIL Foundation Certificate
9 49 (1.28%) HNC
10 44 (1.15%) MCSA
11 43 (1.13%) CCNA
12 34 (0.89%) CCNP
12 34 (0.89%) MCSE
13 33 (0.86%) PMI Certification
14 32 (0.84%) MCP
15 29 (0.76%) DV Cleared
16 28 (0.73%) BPSS Clearance
16 28 (0.73%) PMP
17 26 (0.68%) PRINCE2 Certification
18 23 (0.60%) ACCA
Quality Assurance & Compliance
1 692 (18.11%) SLA
2 122 (3.19%) QA
3 111 (2.90%) ISO/IEC 27001
4 98 (2.56%) GDPR
5 53 (1.39%) COBIT
6 48 (1.26%) PMO
7 41 (1.07%) Cyber Essentials
8 33 (0.86%) PCI DSS
9 27 (0.71%) ISO/IEC 20000
10 25 (0.65%) COSHH
10 25 (0.65%) Data Quality
11 22 (0.58%) Accessibility
12 20 (0.52%) Cyber Essentials PLUS
13 19 (0.50%) ISO 9001
14 15 (0.39%) BS25999
14 15 (0.39%) GxP
15 11 (0.29%) NEBOSH
16 10 (0.26%) ISO 13485
16 10 (0.26%) WCAG
17 6 (0.16%) Good Clinical Practice
System Software
1 400 (10.47%) Active Directory
2 175 (4.58%) VMware Infrastructure
3 110 (2.88%) Hyper-V
4 51 (1.33%) Docker
5 38 (0.99%) vSphere
6 20 (0.52%) Virtual Desktop
7 19 (0.50%) XenDesktop
8 18 (0.47%) XenApp
9 17 (0.44%) VMware ESXi
10 16 (0.42%) BitLocker
11 13 (0.34%) Virtual Machines
11 13 (0.34%) Virtual Servers
12 12 (0.31%) Oracle RAC
13 9 (0.24%) Firmware
13 9 (0.24%) Microsoft App-V
13 9 (0.24%) VMware NSX
14 7 (0.18%) KVM
15 4 (0.10%) Citrix Hypervisor
15 4 (0.10%) Forefront TMG
15 4 (0.10%) Veritas Cluster Server
Systems Management
1 124 (3.25%) Microsoft Intune
2 112 (2.93%) SCCM
3 53 (1.39%) Terraform
4 37 (0.97%) Ansible
5 26 (0.68%) Kubernetes
6 19 (0.50%) WSUS
7 17 (0.44%) Active Directory Federation Services
7 17 (0.44%) FortiGate
7 17 (0.44%) Jamf Pro
7 17 (0.44%) vCenter Server
8 12 (0.31%) Grafana
8 12 (0.31%) Nagios
8 12 (0.31%) Sysprep
8 12 (0.31%) WMI
9 11 (0.29%) Puppet
10 10 (0.26%) Cisco CUCM
10 10 (0.26%) Data Guard
10 10 (0.26%) Opscode Chef
10 10 (0.26%) SCOM
11 8 (0.21%) Icinga
Vendors
1 1,048 (27.43%) Microsoft
2 280 (7.33%) VMware
3 199 (5.21%) Cisco
4 188 (4.92%) ServiceNow
5 168 (4.40%) Oracle
6 132 (3.45%) Google
7 123 (3.22%) SAP
8 93 (2.43%) Citrix
9 73 (1.91%) Remedy
10 70 (1.83%) Salesforce.com
11 60 (1.57%) Apple
12 53 (1.39%) CheckPoint
13 49 (1.28%) HP
14 41 (1.07%) Sony
15 34 (0.89%) F5
16 31 (0.81%) Meraki
17 30 (0.79%) IBM
17 30 (0.79%) SolarWinds
17 30 (0.79%) Veeam
18 26 (0.68%) Dell