Period
to 25 April 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 25 April 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK
6 months to
25 Apr 2018
Same period 2017 Same period 2016
Rank 118 110 94
Rank change year-on-year -8 -16 -11
Permanent jobs citing Service Delivery 4,980 4,772 6,316
As % of all permanent IT jobs advertised in the UK 2.81% 2.80% 3.09%
As % of the Processes & Methodologies category 3.10% 3.10% 3.43%
Number of salaries quoted 3,471 3,579 4,804
UK median annual salary £50,000 £47,500 £50,000
Median salary % change year-on-year +5.26% -5.00% +5.26%
10th Percentile £27,197 £26,250 £27,075
90th Percentile £77,500 £75,000 £77,500
UK excluding London median annual salary £45,000 £44,738 £45,000
% change year-on-year +0.59% -0.58% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 160,685 153,962 184,220
As % of all permanent IT jobs advertised in the UK 90.83% 90.48% 89.98%
Number of salaries quoted 130,206 126,729 153,106
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £29,250 £28,000 £27,500
90th Percentile £81,250 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +4.94%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 25 April 2018.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 25 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 4,647 £50,000 +5.26% 571
UK excluding London -8 3,126 £45,000 +0.59% 434
London +12 1,707 £55,000 - 174
South East -7 816 £49,000 +1.03% 128
North of England -6 725 £45,000 +5.88% 111
Midlands +8 684 £50,000 +11.11% 66
West Midlands +16 542 £52,500 +11.70% 42
South West -4 399 £45,000 +20.00% 46
North West -11 370 £50,000 +17.65% 65
East of England -33 306 £42,500 -5.56% 46
Yorkshire +4 298 £35,000 -17.65% 25
Scotland -11 146 £41,500 -16.16% 25
East Midlands -25 142 £42,000 -1.18% 24
Wales +19 121 £40,210 - 12
North East -3 57 £45,000 +5.88% 21
Northern Ireland -7 9 £38,750 -22.50%
Isle of Man +5 4 £29,500 -56.30%

For the 6 months to 25 April 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 2,158 (43.33%) ITIL
2 1,322 (26.55%) Microsoft
3 1,115 (22.39%) Service Management
4 1,099 (22.07%) Finance
5 1,094 (21.97%) Windows
6 809 (16.24%) Agile Software Development
7 783 (15.72%) SLA
8 759 (15.24%) Microsoft Azure
9 740 (14.86%) Active Directory
10 731 (14.68%) Project Management
11 655 (13.15%) SQL
12 632 (12.69%) Problem-Solving
13 611 (12.27%) Degree
14 582 (11.69%) VMware
15 575 (11.55%) Stakeholder Management
16 573 (11.51%) Presales
17 561 (11.27%) Change Management
18 544 (10.92%) Analytical Skills
19 527 (10.58%) Continuous Improvement
20 525 (10.54%) Data Centre
21 518 (10.40%) ITSM
22 509 (10.22%) Microsoft Office
23 502 (10.08%) Amazon AWS
24 473 (9.50%) Security Cleared
25 471 (9.46%) Office 365
26 460 (9.24%) VMware Infrastructure
27 424 (8.51%) SQL Server
28 421 (8.45%) Problem Management
29 414 (8.31%) Incident Management
30 407 (8.17%) Windows Server

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 254 (5.10%) SharePoint
2 194 (3.90%) MS Exchange
3 114 (2.29%) IIS
4 97 (1.95%) Exchange Server 2010
5 80 (1.61%) Skype for Business
6 76 (1.53%) Exchange Server 2013
7 65 (1.31%) Confluence
8 57 (1.14%) CMS
9 54 (1.08%) Apache
10 40 (0.80%) BizTalk Server
10 40 (0.80%) Tomcat
11 36 (0.72%) SharePoint 2013
12 27 (0.54%) Blackberry Enterprise Server
12 27 (0.54%) WebSphere
13 25 (0.50%) SharePoint 2010
14 24 (0.48%) Exchange Server 2007
15 22 (0.44%) OpenStack
16 21 (0.42%) Sitecore CMS
17 20 (0.40%) SharePoint Server
17 20 (0.40%) WebLogic
Applications
1 509 (10.22%) Microsoft Office
2 291 (5.84%) Microsoft Excel
3 159 (3.19%) Microsoft PowerPoint
4 54 (1.08%) Microsoft Project
5 41 (0.82%) MS Visio
6 31 (0.62%) Spreadsheet
7 4 (0.080%) Stata
8 3 (0.060%) InfoPath
9 2 (0.040%) Adobe Creative Suite
9 2 (0.040%) AutoCAD
9 2 (0.040%) EngageOne
9 2 (0.040%) Maya
9 2 (0.040%) QuarkXPress
10 1 (0.020%) Acrobat
10 1 (0.020%) Adobe Illustrator
10 1 (0.020%) Adobe Premiere
10 1 (0.020%) Chatbot
10 1 (0.020%) HipChat
10 1 (0.020%) Photoshop
Business Applications
1 80 (1.61%) Dynamics CRM
2 37 (0.74%) Dynamics AX
3 33 (0.66%) Remedy ITSM
4 23 (0.46%) Oracle EBS
5 11 (0.22%) NetSuite
5 11 (0.22%) Salesforce.com CRM
6 10 (0.20%) SAP Hybris
7 9 (0.18%) Oracle Applications
8 8 (0.16%) MetaTrader
9 6 (0.12%) assyst
9 6 (0.12%) Dynamics NAV
9 6 (0.12%) Elite 3E
9 6 (0.12%) RiskWrite
10 5 (0.10%) BusinessWorks
10 5 (0.10%) SAP Business ByDesign
10 5 (0.10%) SAP ERP
10 5 (0.10%) ScheduALL
11 4 (0.080%) Infor SunSystems
11 4 (0.080%) SAP GRC
11 4 (0.080%) SAP S/4HANA
Cloud Services
1 759 (15.24%) Microsoft Azure
2 502 (10.08%) Amazon AWS
3 471 (9.46%) Office 365
4 275 (5.52%) IaaS
5 201 (4.04%) PaaS
6 196 (3.94%) SaaS
7 150 (3.01%) Serverless
8 87 (1.75%) Google Cloud Platform
9 81 (1.63%) Azure Active Directory
10 76 (1.53%) Cortana Intelligence Suite
11 75 (1.51%) Azure Data Factory
12 44 (0.88%) OneDrive
13 41 (0.82%) Amazon EC2
14 36 (0.72%) Cloud Computing
15 26 (0.52%) GitHub
15 26 (0.52%) SuccessFactors
16 19 (0.38%) Dynamics 365
17 17 (0.34%) Slack
18 14 (0.28%) AWS Lambda
19 12 (0.24%) Amazon S3
Communications & Networking
1 319 (6.41%) Firewall
2 265 (5.32%) WAN
3 218 (4.38%) LAN
4 142 (2.85%) Network Security
5 132 (2.65%) DNS
5 132 (2.65%) TCP/IP
6 127 (2.55%) Wireless
7 125 (2.51%) VPN
8 112 (2.25%) SAN
9 89 (1.79%) Internet
10 84 (1.69%) DHCP
11 72 (1.45%) Remote Desktop
12 62 (1.24%) OSPF
12 62 (1.24%) VoIP
13 57 (1.14%) MPLS
14 56 (1.12%) VLAN
15 53 (1.06%) Skype
16 48 (0.96%) BGP
17 47 (0.94%) Wi-Fi
18 46 (0.92%) Intrusion Detection
Database & Business Intelligence
1 424 (8.51%) SQL Server
2 141 (2.83%) Big Data
3 113 (2.27%) SQL Server Integration Services
4 111 (2.23%) Power BI
5 82 (1.65%) Data Lake
6 81 (1.63%) MySQL
7 80 (1.61%) Azure SQL Database
8 77 (1.55%) SQL Server Reporting Services
9 75 (1.51%) Data Warehouse
10 65 (1.31%) SQL Server 2008
11 59 (1.18%) SQL Server 2012
12 40 (0.80%) Oracle Database
13 37 (0.74%) MongoDB
14 36 (0.72%) Relational Database
15 35 (0.70%) BusinessObjects
16 27 (0.54%) Data Mining
16 27 (0.54%) Hadoop
16 27 (0.54%) MS Access
16 27 (0.54%) PostgreSQL
17 24 (0.48%) SQL Server Analysis Services
Development Applications
1 238 (4.78%) Visual Studio
2 218 (4.38%) Git (software)
3 146 (2.93%) JIRA
4 94 (1.89%) Visual Studio Team System
5 92 (1.85%) Jenkins
6 50 (1.00%) NUnit
7 44 (0.88%) Team Foundation Server
8 39 (0.78%) TeamCity
9 38 (0.76%) MSTest
10 31 (0.62%) Maven
11 28 (0.56%) Cucumber
11 28 (0.56%) MSI
12 25 (0.50%) Atlassian Bamboo
13 23 (0.46%) Octopus Deploy
14 22 (0.44%) Jasmine
15 18 (0.36%) CA Release Automation
16 17 (0.34%) GitLab
16 17 (0.34%) Selenium
16 17 (0.34%) VSS/SourceSafe
17 16 (0.32%) Eclipse
General
1 1,099 (22.07%) Finance
2 312 (6.27%) Marketing
3 244 (4.90%) Retail
4 182 (3.65%) Legal
5 180 (3.61%) Banking
6 166 (3.33%) Telecoms
7 102 (2.05%) Law
8 99 (1.99%) Billing
9 64 (1.29%) Military
10 50 (1.00%) Publishing
11 41 (0.82%) Advertising
11 41 (0.82%) Manufacturing
12 39 (0.78%) Investment Banking
13 34 (0.68%) Back Office
14 33 (0.66%) Local Government
15 27 (0.54%) Electronics
15 27 (0.54%) Front Office
16 25 (0.50%) Games
17 20 (0.40%) Automotive
18 18 (0.36%) Financial Institution
Job Titles
1 818 (16.43%) Service Manager
2 566 (11.37%) Delivery Manager
3 552 (11.08%) Analyst
4 511 (10.26%) Services Delivery Manager
5 334 (6.71%) Architect
6 316 (6.35%) IT Manager
7 309 (6.20%) Consultant
8 172 (3.45%) IT Services Manager
9 166 (3.33%) Support Analyst
10 165 (3.31%) Developer
11 158 (3.17%) Support Engineer
12 151 (3.03%) Service Analyst
13 148 (2.97%) Team Leader
14 135 (2.71%) Technical Manager
15 128 (2.57%) Applications Support
16 125 (2.51%) Service Desk Manager
17 113 (2.27%) Head of IT
18 111 (2.23%) Infrastructure Engineer
19 108 (2.17%) Solutions Architect
20 104 (2.09%) IT Support
Libraries, Frameworks & Software Standards
1 329 (6.61%) .NET
2 225 (4.52%) Web Services
3 197 (3.96%) HTML
4 169 (3.39%) CSS
5 127 (2.55%) ASP.NET
5 127 (2.55%) XML
6 95 (1.91%) WCF
7 82 (1.65%) jQuery
8 79 (1.59%) Middleware
9 75 (1.51%) .NET Framework
9 75 (1.51%) RESTful
10 73 (1.47%) SOAP
11 71 (1.43%) XSLT
12 69 (1.39%) ASP.NET MVC
13 66 (1.33%) AngularJS
14 53 (1.06%) ASP.NET Web API
15 52 (1.04%) REST
16 42 (0.84%) Entity Framework
17 41 (0.82%) WPF
18 38 (0.76%) WF
Miscellaneous
1 544 (10.92%) Analytical Skills
2 525 (10.54%) Data Centre
3 378 (7.59%) Self-Motivation
4 330 (6.63%) Management Information System
5 199 (4.00%) Computer Science
6 193 (3.88%) User Experience
7 106 (2.13%) Public Cloud
8 102 (2.05%) Hybrid Cloud
9 100 (2.01%) Enterprise Software
10 90 (1.81%) Fintech
11 80 (1.61%) Driving Licence
12 65 (1.31%) CMDB
13 59 (1.18%) Fat Client
13 59 (1.18%) Thin Client
14 56 (1.12%) Replication
15 53 (1.06%) Virtual Team
16 52 (1.04%) Blackberry
16 52 (1.04%) Distributed Denial-of-Service
17 43 (0.86%) Mobile App
18 42 (0.84%) iPhone
Operating Systems
1 1,094 (21.97%) Windows
2 407 (8.17%) Windows Server
3 372 (7.47%) Linux
4 263 (5.28%) Windows 7
5 238 (4.78%) Windows Server 2012
6 231 (4.64%) Windows 10
7 195 (3.92%) Windows Server 2008
8 190 (3.82%) Unix
9 47 (0.94%) Android
10 46 (0.92%) Red Hat Enterprise Linux
11 41 (0.82%) Windows 8
12 35 (0.70%) Mac OS X
13 33 (0.66%) Apple iOS
14 28 (0.56%) CentOS
14 28 (0.56%) Windows Server 2003
15 27 (0.54%) Solaris
16 15 (0.30%) AIX
16 15 (0.30%) Windows XP
17 10 (0.20%) HPUX
18 8 (0.16%) Kali Linux
Processes & Methodologies
1 2,158 (43.33%) ITIL
2 1,115 (22.39%) Service Management
3 809 (16.24%) Agile Software Development
4 731 (14.68%) Project Management
5 632 (12.69%) Problem-Solving
6 575 (11.55%) Stakeholder Management
7 573 (11.51%) Presales
8 561 (11.27%) Change Management
9 527 (10.58%) Continuous Improvement
10 518 (10.40%) ITSM
11 421 (8.45%) Problem Management
12 414 (8.31%) Incident Management
13 384 (7.71%) ITIL V3
14 328 (6.59%) DevOps
15 309 (6.20%) Line Management
16 283 (5.68%) Mentoring
17 282 (5.66%) PRINCE2
17 282 (5.66%) Service Delivery Management
18 270 (5.42%) Business Intelligence
19 257 (5.16%) CRM
Programming Languages
1 655 (13.15%) SQL
2 350 (7.03%) PowerShell
3 321 (6.45%) C#
4 280 (5.62%) Java
5 224 (4.50%) JavaScript
6 154 (3.09%) Python
7 117 (2.35%) C
8 99 (1.99%) T-SQL
9 79 (1.59%) C++
10 75 (1.51%) Perl
10 75 (1.51%) PHP
11 66 (1.33%) PL/SQL
12 63 (1.27%) Ruby
13 59 (1.18%) U-SQL
14 55 (1.10%) Bash Shell
15 52 (1.04%) Shell Script
16 36 (0.72%) VBA
17 35 (0.70%) VB
17 35 (0.70%) VB.NET
18 26 (0.52%) RPG
Qualifications
1 611 (12.27%) Degree
2 473 (9.50%) Security Cleared
3 346 (6.95%) ITIL Certification
4 243 (4.88%) Microsoft Certification
5 242 (4.86%) SC Cleared
6 204 (4.10%) Cisco Certification
7 159 (3.19%) MCSE
8 142 (2.85%) CCNP
9 129 (2.59%) Computer Science Degree
10 115 (2.31%) CCNA
11 88 (1.77%) MCSA
12 78 (1.57%) MCP
13 74 (1.49%) CISSP
13 74 (1.49%) ITIL Foundation Certificate
14 68 (1.37%) PMP
15 65 (1.31%) PMI Certification
16 63 (1.27%) VMware Certified Professional (VCP)
17 59 (1.18%) DV Cleared
18 54 (1.08%) ISEB
19 53 (1.06%) CISM
Quality Assurance & Compliance
1 783 (15.72%) SLA
2 165 (3.31%) QA
3 147 (2.95%) ISO/IEC 27001
4 86 (1.73%) GDPR
5 64 (1.29%) PMO
6 57 (1.14%) PCI DSS
7 52 (1.04%) ISO/IEC 20000
8 40 (0.80%) ISO 9001
9 37 (0.74%) Data Quality
10 36 (0.72%) COBIT
11 13 (0.26%) Cyber Essentials
12 10 (0.20%) Sarbanes-Oxley
13 8 (0.16%) Cyber Essentials PLUS
13 8 (0.16%) MiFID
14 7 (0.14%) HMG Security Policy Framework
14 7 (0.14%) PSD2
15 6 (0.12%) GPG13
16 5 (0.10%) EMIR
16 5 (0.10%) GAMP
16 5 (0.10%) WAI
System Software
1 740 (14.86%) Active Directory
2 460 (9.24%) VMware Infrastructure
3 276 (5.54%) Hyper-V
4 154 (3.09%) Virtual Machines
5 121 (2.43%) Microsoft App-V
6 119 (2.39%) XenApp
7 108 (2.17%) Virtual Desktop
8 96 (1.93%) XenDesktop
9 72 (1.45%) VMware ESXi
10 69 (1.39%) vSphere
11 54 (1.08%) BitLocker
12 50 (1.00%) Docker
13 14 (0.28%) Terminal Services
14 12 (0.24%) KVM
15 10 (0.20%) VMware Server
16 9 (0.18%) Terminal Server
17 8 (0.16%) Virtual Servers
18 7 (0.14%) XenServer
19 5 (0.10%) Oracle RAC
19 5 (0.10%) Squid
Systems Management
1 247 (4.96%) SCCM
2 152 (3.05%) SCVMM
3 79 (1.59%) Tivoli Storage Manager
4 76 (1.53%) Puppet
4 76 (1.53%) SCOM
5 65 (1.31%) Ansible
5 65 (1.31%) Microsoft Intune
6 55 (1.10%) Opscode Chef
7 52 (1.04%) SCOrch
8 43 (0.86%) Microsoft Data Protection Manager
8 43 (0.86%) SCDPM
8 43 (0.86%) SCSM
9 28 (0.56%) vCenter Server
10 25 (0.50%) vMotion
11 24 (0.48%) Forefront Identity Manager
12 19 (0.38%) AirWatch
12 19 (0.38%) Nagios
13 18 (0.36%) FortiGate
13 18 (0.36%) Single Sign-On
14 17 (0.34%) WSUS
Vendors
1 1,322 (26.55%) Microsoft
2 582 (11.69%) VMware
3 404 (8.11%) Citrix
4 363 (7.29%) Cisco
5 197 (3.96%) Oracle
6 191 (3.84%) HP
7 174 (3.49%) SAP
8 155 (3.11%) Google
9 149 (2.99%) ServiceNow
10 121 (2.43%) F5
11 118 (2.37%) CheckPoint
12 113 (2.27%) Juniper
13 107 (2.15%) Xerox
14 91 (1.83%) Tableau
15 89 (1.79%) SolarWinds
16 88 (1.77%) Fortinet
17 83 (1.67%) Salesforce.com
18 73 (1.47%) IBM
18 73 (1.47%) Remedy
19 68 (1.37%) McAfee