Period
to 2 December 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 2 December 2020 with a comparison to the same period in the previous 2 years.

Service Delivery
UK
6 months to
2 Dec 2020
Same period 2019 Same period 2018
Rank 163 115 123
Rank change year-on-year -48 +8 0
Permanent jobs citing Service Delivery 1,149 3,732 4,425
As % of all permanent jobs advertised in the UK 2.04% 2.78% 2.77%
As % of the Processes & Methodologies category 2.21% 3.02% 3.01%
Number of salaries quoted 973 2,902 3,376
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +1.96%
10th Percentile £31,250 £27,500 £28,000
90th Percentile £85,000 £80,000 £82,500
UK excluding London median annual salary £46,500 £47,500 £46,500
% change year-on-year -2.11% +2.15% +3.33%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 51,876 123,720 147,167
As % of all permanent IT jobs advertised in the UK 92.21% 92.18% 92.03%
Number of salaries quoted 43,064 97,923 117,022
Median annual salary £55,000 £52,500 £51,000
Median salary % change year-on-year +4.76% +2.94% +2.00%
10th Percentile £32,500 £30,000 £29,000
90th Percentile £90,000 £87,500 £85,000
UK excluding London median annual salary £49,000 £45,000 £45,000
% change year-on-year +8.89% - +3.45%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 2 December 2020.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 2 December 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -49 1,043 £52,500 +5.00% 260
UK excluding London -44 746 £46,500 -2.11% 215
London -42 326 £65,000 +13.04% 58
South East -10 219 £50,000 -4.76% 51
North of England -44 213 £50,000 +11.11% 57
Midlands -34 150 £45,000 -10.00% 46
West Midlands -26 114 £45,000 -10.00% 30
Yorkshire -41 100 £47,000 -1.05% 20
Work from Home -70 97 £55,250 +10.50% 35
North West -16 81 £50,000 +11.11% 31
South West -32 73 £40,000 -11.11% 28
East of England 0 43 £50,234 +6.88% 18
East Midlands -11 35 £42,500 +6.25% 15
North East -5 32 £50,000 +40.05% 6
Scotland -20 30 £45,000 -3.92% 8
Wales +34 21 £42,250 -10.11% 5
Northern Ireland -9 5 £47,500 -32.14% 3

For the 6 months to 2 December 2020, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 388 (33.77%) ITIL
2 290 (25.24%) Microsoft
3 231 (20.10%) Service Management
4 230 (20.02%) Finance
5 211 (18.36%) Azure
6 205 (17.84%) Agile Software Development
7 203 (17.67%) Windows
8 188 (16.36%) Project Management
9 181 (15.75%) Office 365
10 156 (13.58%) Active Directory
11 153 (13.32%) SLA
12 147 (12.79%) Continuous Improvement
13 143 (12.45%) DevOps
14 142 (12.36%) Degree
15 139 (12.10%) Problem-Solving
16 123 (10.70%) AWS
17 122 (10.62%) Project Delivery
18 120 (10.44%) Change Management
18 120 (10.44%) ITSM
19 119 (10.36%) SQL
20 110 (9.57%) Windows Server
21 106 (9.23%) Stakeholder Management
22 105 (9.14%) PowerShell
23 104 (9.05%) Mentoring
24 102 (8.88%) Analytical Skills
24 102 (8.88%) VMware
25 96 (8.36%) SQL Server
26 93 (8.09%) Management Information System
27 90 (7.83%) User Experience
28 89 (7.75%) Decision-Making

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (4.53%) MS Exchange
2 39 (3.39%) SharePoint
3 30 (2.61%) IIS
4 18 (1.57%) Confluence
4 18 (1.57%) WebSphere
5 15 (1.31%) Skype for Business
6 14 (1.22%) SAS
7 12 (1.04%) Exchange Server 2013
8 11 (0.96%) Tomcat
9 8 (0.70%) Exchange Server 2007
9 8 (0.70%) Exchange Server 2010
10 6 (0.52%) WebLogic
11 4 (0.35%) Blackberry Enterprise Server
11 4 (0.35%) Jadu
12 3 (0.26%) CMS
12 3 (0.26%) OpenStack
13 2 (0.17%) Apache
13 2 (0.17%) CloudStack
14 1 (0.087%) Adobe Experience Manager
14 1 (0.087%) Elasticsearch
Applications
1 84 (7.31%) Microsoft Office
2 43 (3.74%) Microsoft Excel
3 25 (2.18%) Microsoft PowerPoint
4 13 (1.13%) InVision
4 13 (1.13%) MS Visio
4 13 (1.13%) Sketch
5 12 (1.04%) Microsoft Project
6 11 (0.96%) Figma
7 4 (0.35%) Windchill
8 2 (0.17%) Adobe XD
8 2 (0.17%) Open Workbench
9 1 (0.087%) Spreadsheet
Business Applications
1 12 (1.04%) Remedy ITSM
2 11 (0.96%) Adobe Campaign
2 11 (0.96%) SAP GTS
3 10 (0.87%) Unica
4 6 (0.52%) Oracle EBS
4 6 (0.52%) SAP ERP
4 6 (0.52%) SAP SD
5 5 (0.44%) SAP LE
6 4 (0.35%) Dynamics CRM
6 4 (0.35%) Oracle Cash Management
6 4 (0.35%) Teamcenter
7 2 (0.17%) Oracle Financials
8 1 (0.087%) Dynamics NAV
8 1 (0.087%) Oracle EBS R12
8 1 (0.087%) SAP BPC
8 1 (0.087%) Sentinel
Cloud Services
1 211 (18.36%) Azure
2 181 (15.75%) Office 365
3 123 (10.70%) AWS
4 59 (5.13%) SaaS
5 55 (4.79%) PaaS
6 54 (4.70%) IaaS
7 38 (3.31%) Azure Active Directory
8 33 (2.87%) GCP
9 31 (2.70%) Power Platform
10 29 (2.52%) Cloud Computing
11 11 (0.96%) G Suite
11 11 (0.96%) OneDrive
12 10 (0.87%) Azure ExpressRoute
13 8 (0.70%) GitHub
14 7 (0.61%) Logic Apps
14 7 (0.61%) Smartsheet
15 4 (0.35%) Azure Functions
15 4 (0.35%) Dynamics 365
15 4 (0.35%) Mimecast
15 4 (0.35%) Serverless
Communications & Networking
1 81 (7.05%) Firewall
2 63 (5.48%) VPN
3 62 (5.40%) DNS
3 62 (5.40%) WAN
4 54 (4.70%) LAN
5 42 (3.66%) SAN
6 40 (3.48%) Network Security
7 35 (3.05%) Skype
7 35 (3.05%) Wireless
8 32 (2.79%) TCP/IP
9 31 (2.70%) Unified Communications
10 29 (2.52%) DHCP
11 26 (2.26%) Internet
12 23 (2.00%) Remote Desktop
13 22 (1.91%) Cisco IOS
14 21 (1.83%) VoIP
15 18 (1.57%) VLAN
15 18 (1.57%) Wi-Fi
16 16 (1.39%) NetScaler
17 10 (0.87%) WLAN
Database & Business Intelligence
1 96 (8.36%) SQL Server
2 25 (2.18%) Power BI
3 24 (2.09%) DB2
3 24 (2.09%) MySQL
4 14 (1.22%) Azure SQL Database
4 14 (1.22%) SQL Server Integration Services
5 13 (1.13%) Oracle Database
6 12 (1.04%) Big Data
6 12 (1.04%) BusinessObjects
7 11 (0.96%) PostgreSQL
8 10 (0.87%) SQL Server Reporting Services
9 9 (0.78%) Data Mining
10 8 (0.70%) Data Warehouse
11 6 (0.52%) MongoDB
12 5 (0.44%) Amazon Athena
12 5 (0.44%) Amazon RDS
12 5 (0.44%) Hadoop
12 5 (0.44%) Relational Database
12 5 (0.44%) SQL Server Analysis Services
12 5 (0.44%) Text Mining
Development Applications
1 40 (3.48%) JIRA
2 31 (2.70%) Git (software)
3 26 (2.26%) Jenkins
4 18 (1.57%) GitLab
5 16 (1.39%) Maven
6 12 (1.04%) Visual Studio
7 9 (0.78%) Ant
7 9 (0.78%) Atlassian Bamboo
8 8 (0.70%) Bitbucket
9 7 (0.61%) JUnit
9 7 (0.61%) Mockito
9 7 (0.61%) SonarQube
9 7 (0.61%) Sonatype Nexus
10 2 (0.17%) Axure RP
10 2 (0.17%) TeamCity
11 1 (0.087%) CircleCI
11 1 (0.087%) Cucumber
11 1 (0.087%) Jasmine
11 1 (0.087%) REST Assured
11 1 (0.087%) Team Foundation Server
General
1 230 (20.02%) Finance
2 71 (6.18%) Public Sector
3 53 (4.61%) Telecoms
4 46 (4.00%) Marketing
5 40 (3.48%) Legal
6 32 (2.79%) Banking
7 27 (2.35%) Law
8 24 (2.09%) Manufacturing
8 24 (2.09%) Retail
9 18 (1.57%) Back Office
10 13 (1.13%) Publishing
11 11 (0.96%) Advertising
12 9 (0.78%) Automotive
12 9 (0.78%) Electronics
13 8 (0.70%) Billing
14 7 (0.61%) Local Government
15 4 (0.35%) Investment Banking
16 3 (0.26%) Housing Association
16 3 (0.26%) Mandarin Language
16 3 (0.26%) Police
Job Titles
1 182 (15.84%) Service Manager
2 149 (12.97%) Delivery Manager
3 129 (11.23%) Service Delivery Manager
4 128 (11.14%) Analyst
5 119 (10.36%) IT Manager
6 63 (5.48%) Consultant
7 53 (4.61%) Developer
7 53 (4.61%) IT Services Manager
8 52 (4.53%) Architect
9 50 (4.35%) Service Analyst
10 43 (3.74%) Infrastructure Engineer
10 43 (3.74%) Support Engineer
10 43 (3.74%) Team Leader
11 34 (2.96%) IT Services Delivery Manager
11 34 (2.96%) IT Support
12 33 (2.87%) Cloud Engineer
12 33 (2.87%) IT Analyst
13 31 (2.70%) Operations Manager
14 30 (2.61%) 3rd Line Engineer
15 29 (2.52%) Support Manager
Libraries, Frameworks & Software Standards
1 49 (4.26%) .NET
2 39 (3.39%) HTML
3 37 (3.22%) CSS
4 28 (2.44%) Web Services
5 22 (1.91%) JSON
6 21 (1.83%) Velocity
7 18 (1.57%) HTML5
8 15 (1.31%) Spring
9 14 (1.22%) Hibernate
10 13 (1.13%) AngularJS
11 12 (1.04%) XML
12 10 (0.87%) LAMP
13 9 (0.78%) .NET Core
13 9 (0.78%) .NET Framework
13 9 (0.78%) CSS3
13 9 (0.78%) Java EE
13 9 (0.78%) JAXB
13 9 (0.78%) JDBC
13 9 (0.78%) jQuery
13 9 (0.78%) React
Miscellaneous
1 102 (8.88%) Analytical Skills
2 93 (8.09%) Management Information System
3 90 (7.83%) User Experience
4 70 (6.09%) Data Centre
4 70 (6.09%) Self-Motivation
5 29 (2.52%) Public Cloud
6 27 (2.35%) Driving Licence
7 20 (1.74%) Virtual Team
8 19 (1.65%) IVR
8 19 (1.65%) Smartphone
9 18 (1.57%) Mobile App
10 16 (1.39%) Cyberthreat
10 16 (1.39%) Enterprise Software
11 13 (1.13%) Cloud Native
11 13 (1.13%) Video Conferencing
12 12 (1.04%) Replication
13 10 (0.87%) Client/Server
13 10 (0.87%) Private Cloud
13 10 (0.87%) Security Operations Centre
14 9 (0.78%) Hybrid Cloud
Operating Systems
1 203 (17.67%) Windows
2 110 (9.57%) Windows Server
3 74 (6.44%) Linux
4 67 (5.83%) Windows 10
5 51 (4.44%) Windows Server 2016
6 43 (3.74%) Windows Server 2012
7 30 (2.61%) Unix
8 26 (2.26%) Windows Server 2008
9 24 (2.09%) Windows 7
10 18 (1.57%) Windows Server 2019
11 14 (1.22%) Android
12 13 (1.13%) CentOS
13 12 (1.04%) Red Hat Enterprise Linux
14 6 (0.52%) Fedora
15 5 (0.44%) Apple iOS
15 5 (0.44%) Check Point GAiA
15 5 (0.44%) Mac OS X
16 4 (0.35%) Mac OS
16 4 (0.35%) Windows 8
17 3 (0.26%) Windows Server 2003
Processes & Methodologies
1 388 (33.77%) ITIL
2 231 (20.10%) Service Management
3 205 (17.84%) Agile Software Development
4 188 (16.36%) Project Management
5 147 (12.79%) Continuous Improvement
6 143 (12.45%) DevOps
7 139 (12.10%) Problem-Solving
8 122 (10.62%) Project Delivery
9 120 (10.44%) Change Management
9 120 (10.44%) ITSM
10 106 (9.23%) Stakeholder Management
11 104 (9.05%) Mentoring
12 89 (7.75%) Decision-Making
13 83 (7.22%) Incident Management
14 81 (7.05%) Information Security
15 80 (6.96%) Problem Management
16 72 (6.27%) Migration
17 68 (5.92%) Business Intelligence
18 66 (5.74%) Coaching
18 66 (5.74%) Collaborative Working
Programming Languages
1 119 (10.36%) SQL
2 105 (9.14%) PowerShell
3 51 (4.44%) JavaScript
4 46 (4.00%) Java
5 45 (3.92%) C
6 41 (3.57%) Python
7 24 (2.09%) C#
8 14 (1.22%) Bash Shell
9 11 (0.96%) Perl
9 11 (0.96%) Shell Script
10 10 (0.87%) T-SQL
11 9 (0.78%) C++
12 8 (0.70%) PHP
13 5 (0.44%) R
14 4 (0.35%) Ruby
14 4 (0.35%) VBScript
15 3 (0.26%) VBA
16 2 (0.17%) BeanShell
16 2 (0.17%) Julia
16 2 (0.17%) PL/SQL
Qualifications
1 142 (12.36%) Degree
2 85 (7.40%) Security Cleared
3 74 (6.44%) ITIL Certification
4 69 (6.01%) SC Cleared
5 30 (2.61%) Microsoft Certification
6 28 (2.44%) Cisco Certification
7 20 (1.74%) DV Cleared
7 20 (1.74%) MCSA
8 19 (1.65%) CCNA
9 18 (1.57%) ITIL Foundation Certificate
10 17 (1.48%) Computer Science Degree
11 14 (1.22%) CISSP
12 11 (0.96%) CCNP
12 11 (0.96%) DBS Check
12 11 (0.96%) MCSE
13 10 (0.87%) BPSS Clearance
13 10 (0.87%) MCP
13 10 (0.87%) SANS
14 8 (0.70%) CISM
15 7 (0.61%) PMI Certification
Quality Assurance & Compliance
1 153 (13.32%) SLA
2 53 (4.61%) QA
3 45 (3.92%) ISO/IEC 27001
4 26 (2.26%) GDPR
5 19 (1.65%) COBIT
6 16 (1.39%) Sarbanes-Oxley
7 15 (1.31%) PMO
8 10 (0.87%) PCI DSS
9 8 (0.70%) ISO/IEC 20000
10 7 (0.61%) ISO 22301
10 7 (0.61%) NIST
11 6 (0.52%) Cyber Essentials
11 6 (0.52%) Data Quality
11 6 (0.52%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 3 (0.26%) Cyber Essentials PLUS
13 2 (0.17%) HMG Security Policy Framework
13 2 (0.17%) IFRS
13 2 (0.17%) JSP 440
13 2 (0.17%) WCAG
14 1 (0.087%) BS25999
System Software
1 156 (13.58%) Active Directory
2 69 (6.01%) VMware Infrastructure
3 41 (3.57%) Hyper-V
4 39 (3.39%) Docker
5 17 (1.48%) Virtual Machines
6 13 (1.13%) Virtual Desktop
7 10 (0.87%) VMware ESXi
8 7 (0.61%) XenApp
9 6 (0.52%) oVirt
9 6 (0.52%) Slurm Workload Manager
9 6 (0.52%) Virtual Servers
10 5 (0.44%) Firmware
10 5 (0.44%) vCloud
11 4 (0.35%) BitLocker
11 4 (0.35%) Microsoft Virtual Server
11 4 (0.35%) vSphere
12 3 (0.26%) KVM
13 2 (0.17%) Citrix Hypervisor
13 2 (0.17%) VMware NSX
13 2 (0.17%) XenDesktop
Systems Management
1 75 (6.53%) SCCM
2 46 (4.00%) Microsoft Intune
3 34 (2.96%) Terraform
4 31 (2.70%) Kubernetes
5 28 (2.44%) Ansible
6 18 (1.57%) Puppet
7 15 (1.31%) SCOrch
7 15 (1.31%) WSUS
8 13 (1.13%) Opscode Chef
9 11 (0.96%) SCOM
10 9 (0.78%) HP Data Protector
11 8 (0.70%) CASB
11 8 (0.70%) Nagios
12 6 (0.52%) Nessus
12 6 (0.52%) NetBackup
12 6 (0.52%) Observium
12 6 (0.52%) Red Hat Spacewalk
12 6 (0.52%) ZABBIX
13 5 (0.44%) vCenter Server
14 4 (0.35%) FortiGate
Vendors
1 290 (25.24%) Microsoft
2 102 (8.88%) VMware
3 73 (6.35%) Cisco
4 68 (5.92%) ServiceNow
5 60 (5.22%) SAP
6 54 (4.70%) Citrix
7 51 (4.44%) Oracle
8 42 (3.66%) HP
9 37 (3.22%) IBM
9 37 (3.22%) Salesforce.com
10 34 (2.96%) CheckPoint
11 26 (2.26%) Google
12 25 (2.18%) Sophos
13 22 (1.91%) Dell
14 21 (1.83%) Remedy
15 20 (1.74%) Apple
16 18 (1.57%) Genesys
16 18 (1.57%) Pega
17 16 (1.39%) Adobe
17 16 (1.39%) PeopleSoft