Period
to 2 December 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 2 December 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
UK
6 months to
2 Dec 2021
Same period 2020 Same period 2019
Rank 90 167 116
Rank change year-on-year +77 -51 +10
Permanent jobs citing Service Delivery 4,470 1,139 3,734
As % of all permanent jobs advertised in the UK 3.47% 2.05% 2.78%
As % of the Processes & Methodologies category 3.67% 2.20% 3.00%
Number of salaries quoted 2,347 905 2,852
10th Percentile £28,000 £31,250 £27,500
25th Percentile £38,625 £40,000 £36,250
Median annual salary (50th Percentile) £55,000 £51,000 £50,000
Median % change year-on-year +7.84% +2.00% -
75th Percentile £67,500 £67,500 £63,750
90th Percentile £82,500 £85,000 £80,000
UK excluding London median annual salary £47,500 £47,500 £47,500

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 121,729 51,713 124,343
As % of all permanent IT jobs advertised in the UK 94.36% 92.88% 92.59%
Number of salaries quoted 81,314 43,396 99,764
10th Percentile £33,000 £32,500 £30,000
25th Percentile £42,500 £42,000 £38,000
Median annual salary (50th Percentile) £60,000 £55,000 £52,500
Median % change year-on-year +9.09% +4.76% +1.94%
75th Percentile £77,500 £73,750 £71,250
90th Percentile £95,000 £90,000 £87,500
UK excluding London median annual salary £50,000 £48,750 £45,000
% change year-on-year +2.56% +8.33% -

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 2 December 2021.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 2 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +82 3,952 £55,000 +4.76% 631
UK excluding London +77 2,858 £47,500 - 539
London +76 1,309 £60,000 -6.25% 155
North of England +67 835 £45,000 -10.00% 183
South East +43 739 £55,000 +10.00% 118
Work from Home +53 646 £57,000 +3.64% 90
North West +83 471 £43,500 -19.44% 78
Midlands +23 451 £47,500 +5.56% 82
South West +80 357 £47,500 +18.75% 41
West Midlands -3 292 £47,500 - 54
Yorkshire +25 281 £47,500 - 69
East of England +35 240 £47,802 -4.84% 51
East Midlands +35 161 £47,500 +11.76% 28
Scotland +26 152 £40,192 -10.68% 44
North East +17 83 £38,774 -22.45% 36
Wales +4 83 £30,000 -28.99% 11
Northern Ireland -15 33 £34,750 -26.84% 9
Isle of Man - 1 - -

For the 6 months to 2 December 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 1,637 (36.62%) Social Skills
2 1,337 (29.91%) Retail
3 1,136 (25.41%) Microsoft
4 1,104 (24.70%) ITIL
5 971 (21.72%) Line Management
6 854 (19.11%) Finance
7 827 (18.50%) Problem-Solving
8 791 (17.70%) Information Security
9 759 (16.98%) SLA
10 738 (16.51%) Facilities Management
11 636 (14.23%) Azure
12 634 (14.18%) Management Information System
13 620 (13.87%) Agile Software Development
14 604 (13.51%) Project Management
15 578 (12.93%) Service Management
16 567 (12.68%) Microsoft 365
17 521 (11.66%) Windows
18 511 (11.43%) Analytical Skills
19 463 (10.36%) Microsoft Office
20 454 (10.16%) Degree
21 434 (9.71%) Active Directory
22 426 (9.53%) Continuous Improvement
23 415 (9.28%) Project Delivery
24 403 (9.02%) Self-Motivation
24 403 (9.02%) Microsoft Excel
25 347 (7.76%) ITSM
26 336 (7.52%) Incident Management
27 299 (6.69%) Time Management
28 291 (6.51%) Change Management
29 290 (6.49%) Stakeholder Management

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 209 (4.68%) SharePoint
2 76 (1.70%) MS Exchange
3 45 (1.01%) IIS
4 44 (0.98%) Skype for Business
5 33 (0.74%) Documentum
6 32 (0.72%) Confluence
7 30 (0.67%) Apache
8 21 (0.47%) CMS
9 19 (0.43%) Exchange Server 2010
10 14 (0.31%) Blackberry Enterprise Server
10 14 (0.31%) SAS
11 13 (0.29%) Exchange Server 2013
12 10 (0.22%) Elasticsearch
12 10 (0.22%) Exchange Server 2007
13 9 (0.20%) Oracle Workflow
14 8 (0.18%) JBoss
14 8 (0.18%) Mule
15 6 (0.13%) Oracle SOA Suite
15 6 (0.13%) Tomcat
15 6 (0.13%) WebLogic
Applications
1 463 (10.36%) Microsoft Office
2 403 (9.02%) Microsoft Excel
3 220 (4.92%) Microsoft PowerPoint
4 44 (0.98%) Microsoft Project
5 34 (0.76%) MS Visio
6 15 (0.34%) Spreadsheet
7 14 (0.31%) Revit
7 14 (0.31%) Windchill
8 11 (0.25%) Chatbot
9 10 (0.22%) AutoCAD
10 8 (0.18%) Adobe Premiere
10 8 (0.18%) InDesign
10 8 (0.18%) Photoshop
11 4 (0.089%) Adobe After Effects
11 4 (0.089%) Adobe Illustrator
11 4 (0.089%) Open Workbench
12 3 (0.067%) Siemens NX
12 3 (0.067%) SketchUp
13 2 (0.045%) InVision
13 2 (0.045%) Sketch
Business Applications
1 78 (1.74%) Maximo
2 33 (0.74%) Remedy ITSM
3 27 (0.60%) Oracle EBS
3 27 (0.60%) TrackWise
4 21 (0.47%) Dynamics CRM
5 19 (0.43%) NetSuite
6 18 (0.40%) SAP HR
7 17 (0.38%) SAP S/4HANA
8 12 (0.27%) SAP EHS
9 8 (0.18%) Oracle ERP
10 7 (0.16%) Dynamics AX
10 7 (0.16%) Dynamics NAV
10 7 (0.16%) Oracle Applications
11 5 (0.11%) Distributed Ledger
11 5 (0.11%) Oracle EBS R12
11 5 (0.11%) R3 Corda
11 5 (0.11%) SAP Business ByDesign
11 5 (0.11%) SAP Business One
11 5 (0.11%) SAP ERP
12 4 (0.089%) Oracle Payables
Cloud Services
1 636 (14.23%) Azure
2 567 (12.68%) Microsoft 365
3 281 (6.29%) AWS
4 224 (5.01%) SaaS
5 115 (2.57%) Power Platform
6 96 (2.15%) Azure Active Directory
7 92 (2.06%) PaaS
8 72 (1.61%) GCP
9 68 (1.52%) Serverless
10 66 (1.48%) IaaS
11 58 (1.30%) OneDrive
12 56 (1.25%) Cloud Computing
13 45 (1.01%) Dynamics 365
14 41 (0.92%) Veeva
15 37 (0.83%) PowerApps
16 33 (0.74%) Power Automate
17 30 (0.67%) GitHub
18 29 (0.65%) AWS Lambda
19 25 (0.56%) Amazon EC2
19 25 (0.56%) Google Workspace
Communications & Networking
1 233 (5.21%) Firewall
2 179 (4.00%) LAN
3 155 (3.47%) WAN
4 148 (3.31%) TCP/IP
5 142 (3.18%) DNS
6 127 (2.84%) VPN
7 111 (2.48%) DHCP
8 93 (2.08%) Wireless
9 68 (1.52%) Network Security
10 64 (1.43%) Wi-Fi
11 57 (1.28%) Internet
11 57 (1.28%) Skype
12 56 (1.25%) SAN
13 54 (1.21%) VLAN
14 49 (1.10%) HTTP
14 49 (1.10%) VoIP
15 45 (1.01%) BGP
16 44 (0.98%) Cisco ASA
16 44 (0.98%) OSPF
17 36 (0.81%) IP Telephony
Database & Business Intelligence
1 136 (3.04%) SQL Server
2 120 (2.68%) MySQL
3 74 (1.66%) Power BI
4 39 (0.87%) Relational Database
5 29 (0.65%) Big Data
6 27 (0.60%) Oracle Database
7 25 (0.56%) Data Warehouse
8 24 (0.54%) NoSQL
9 23 (0.51%) Amazon RDS
10 21 (0.47%) RDBMS
11 20 (0.45%) PostgreSQL
12 17 (0.38%) SQL Server Reporting Services
13 16 (0.36%) Azure SQL Database
14 15 (0.34%) Metadata
15 14 (0.31%) MongoDB
16 13 (0.29%) SQL Server 2016
16 13 (0.29%) SQL Server Integration Services
17 11 (0.25%) Hadoop
17 11 (0.25%) Oracle Reports
18 10 (0.22%) MS Access
Development Applications
1 73 (1.63%) JIRA
2 68 (1.52%) Git (software)
3 41 (0.92%) Jenkins
4 19 (0.43%) Maven
5 12 (0.27%) Ant
6 11 (0.25%) Gradle
6 11 (0.25%) MSTest
6 11 (0.25%) NUnit
7 10 (0.22%) Bitbucket
8 8 (0.18%) Ranorex
9 7 (0.16%) PhpStorm
9 7 (0.16%) PHPUnit
9 7 (0.16%) SonarQube
9 7 (0.16%) Xdebug
10 6 (0.13%) Cucumber
10 6 (0.13%) webpack
11 5 (0.11%) GitLab
11 5 (0.11%) JUnit
12 3 (0.067%) Cypress.io
12 3 (0.067%) WebDriver
General
1 1,637 (36.62%) Social Skills
2 1,337 (29.91%) Retail
3 854 (19.11%) Finance
4 511 (11.43%) Analytical Skills
5 273 (6.11%) Organisational Skills
6 231 (5.17%) Public Sector
7 175 (3.91%) Presentation Skills
8 163 (3.65%) Legal
9 122 (2.73%) Marketing
10 118 (2.64%) Influencing Skills
10 118 (2.64%) Telecoms
11 107 (2.39%) Law
12 90 (2.01%) Manufacturing
13 89 (1.99%) Inclusion and Diversity
14 66 (1.48%) Banking
15 54 (1.21%) Pharmaceutical
16 46 (1.03%) Back Office
17 35 (0.78%) Billing
18 32 (0.72%) Front Office
19 30 (0.67%) Documentation Skills
Job Titles
1 504 (11.28%) Service Manager
2 364 (8.14%) Delivery Manager
3 342 (7.65%) Analyst
4 320 (7.16%) IT Manager
5 317 (7.09%) Service Delivery Manager
6 181 (4.05%) IT Support
7 173 (3.87%) Consultant
8 151 (3.38%) Project Manager
9 146 (3.27%) IT Services Manager
10 121 (2.71%) Developer
11 117 (2.62%) Team Leader
12 101 (2.26%) Architect
12 101 (2.26%) Support Engineer
13 89 (1.99%) Senior Manager
14 86 (1.92%) IT Services Delivery Manager
15 84 (1.88%) Coordinator
16 78 (1.74%) Administrator
17 76 (1.70%) Support Analyst
18 71 (1.59%) Service Analyst
19 68 (1.52%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 122 (2.73%) Web Services
2 111 (2.48%) HTML
3 93 (2.08%) CSS
4 82 (1.83%) .NET
5 75 (1.68%) React
6 71 (1.59%) Node.js
7 61 (1.36%) AngularJS
8 57 (1.28%) Middleware
9 54 (1.21%) XML
10 52 (1.16%) JSON
11 46 (1.03%) RESTful
12 37 (0.83%) SOAP
13 32 (0.72%) REST
14 31 (0.69%) LAMP
15 30 (0.67%) jQuery
16 29 (0.65%) Redux
17 24 (0.54%) ASP.NET
18 21 (0.47%) Spring
19 20 (0.45%) Ajax
20 19 (0.43%) EDI
Miscellaneous
1 634 (14.18%) Management Information System
2 403 (9.02%) Self-Motivation
3 154 (3.45%) Data Centre
4 152 (3.40%) Driving Licence
5 107 (2.39%) User Experience
6 80 (1.79%) Enterprise Software
7 70 (1.57%) Data Protection Act
8 57 (1.28%) EPoS
9 56 (1.25%) Virtual Team
10 52 (1.16%) Life Science
11 46 (1.03%) Renewable Energy
12 44 (0.98%) Legacy Systems
13 42 (0.94%) CMDB
14 39 (0.87%) Analytical Mindset
15 38 (0.85%) Social Media
16 37 (0.83%) Public Cloud
17 35 (0.78%) PDA
18 33 (0.74%) Cyberthreat
19 28 (0.63%) Video Conferencing
20 26 (0.58%) Hybrid Cloud
Operating Systems
1 521 (11.66%) Windows
2 254 (5.68%) Linux
3 205 (4.59%) Windows Server
4 153 (3.42%) Windows 10
5 87 (1.95%) Unix
6 54 (1.21%) Windows 7
7 52 (1.16%) Windows Server 2016
8 48 (1.07%) Android
9 46 (1.03%) Windows Server 2012
10 44 (0.98%) Apple iOS
11 40 (0.89%) Windows Server 2019
12 32 (0.72%) Mac OS X
13 17 (0.38%) Mac OS
13 17 (0.38%) Red Hat Enterprise Linux
14 12 (0.27%) VMS
14 12 (0.27%) Windows 8
15 11 (0.25%) Ubuntu
16 10 (0.22%) CentOS
17 9 (0.20%) Windows Server 2008
18 7 (0.16%) Windows Server 2003
Processes & Methodologies
1 1,104 (24.70%) ITIL
2 971 (21.72%) Line Management
3 827 (18.50%) Problem-Solving
4 791 (17.70%) Information Security
5 738 (16.51%) Facilities Management
6 620 (13.87%) Agile Software Development
7 604 (13.51%) Project Management
8 578 (12.93%) Service Management
9 426 (9.53%) Continuous Improvement
10 415 (9.28%) Project Delivery
11 347 (7.76%) ITSM
12 336 (7.52%) Incident Management
13 299 (6.69%) Time Management
14 291 (6.51%) Change Management
15 290 (6.49%) Coaching
15 290 (6.49%) Stakeholder Management
16 227 (5.08%) DevOps
17 221 (4.94%) Scrum
18 213 (4.77%) Mentoring
19 209 (4.68%) Decision-Making
Programming Languages
1 287 (6.42%) SQL
2 174 (3.89%) PowerShell
3 147 (3.29%) C
4 129 (2.89%) JavaScript
5 109 (2.44%) Java
6 105 (2.35%) Python
7 79 (1.77%) C#
8 74 (1.66%) PHP
9 46 (1.03%) TypeScript
10 36 (0.81%) Go
11 30 (0.67%) VBA
12 28 (0.63%) T-SQL
13 24 (0.54%) Perl
14 19 (0.43%) PL/SQL
15 18 (0.40%) C++
16 17 (0.38%) Bash Shell
17 12 (0.27%) VB
17 12 (0.27%) VB.NET
18 9 (0.20%) Kotlin
18 9 (0.20%) Ruby
Qualifications
1 454 (10.16%) Degree
2 205 (4.59%) Security Cleared
3 155 (3.47%) ITIL Certification
4 109 (2.44%) Microsoft Certification
4 109 (2.44%) SC Cleared
5 94 (2.10%) Computer Science Degree
6 64 (1.43%) Cisco Certification
7 51 (1.14%) MCSA
7 51 (1.14%) PMI Certification
8 43 (0.96%) CCNP
9 42 (0.94%) ITIL Foundation Certificate
10 38 (0.85%) MCP
11 36 (0.81%) CCNA
12 34 (0.76%) BPSS Clearance
12 34 (0.76%) PMP
12 34 (0.76%) PRINCE2 Certification
13 33 (0.74%) MCSE
14 31 (0.69%) HNC
15 23 (0.51%) DV Cleared
16 19 (0.43%) Master's Degree
Quality Assurance & Compliance
1 759 (16.98%) SLA
2 135 (3.02%) QA
3 115 (2.57%) ISO/IEC 27001
4 87 (1.95%) GDPR
5 47 (1.05%) Cyber Essentials
5 47 (1.05%) PMO
6 45 (1.01%) PCI DSS
7 42 (0.94%) COBIT
8 33 (0.74%) ISO/IEC 20000
9 27 (0.60%) Accessibility
10 24 (0.54%) NIST
11 21 (0.47%) GxP
12 20 (0.45%) Cyber Essentials PLUS
13 18 (0.40%) ISO 13485
14 15 (0.34%) ISO 9001
15 14 (0.31%) COSHH
15 14 (0.31%) Data Quality
16 12 (0.27%) ITGC
17 11 (0.25%) Sarbanes-Oxley
18 10 (0.22%) BS25999
System Software
1 434 (9.71%) Active Directory
2 165 (3.69%) VMware Infrastructure
3 119 (2.66%) Hyper-V
4 65 (1.45%) Docker
5 31 (0.69%) vSphere
6 28 (0.63%) Virtual Machines
7 26 (0.58%) VMware ESXi
8 25 (0.56%) Virtual Desktop
9 16 (0.36%) Virtual Servers
10 15 (0.34%) Firmware
10 15 (0.34%) XenDesktop
11 14 (0.31%) KVM
12 12 (0.27%) Oracle RAC
13 11 (0.25%) BitLocker
14 7 (0.16%) XenApp
15 5 (0.11%) Veritas Cluster Server
16 4 (0.089%) Citrix Hypervisor
16 4 (0.089%) Microsoft App-V
17 3 (0.067%) Microsoft Virtual Server
17 3 (0.067%) VMware NSX
Systems Management
1 101 (2.26%) Microsoft Intune
2 95 (2.13%) SCCM
3 64 (1.43%) Terraform
4 53 (1.19%) Ansible
5 37 (0.83%) Kubernetes
6 24 (0.54%) Puppet
7 22 (0.49%) Opscode Chef
8 20 (0.45%) FortiGate
9 16 (0.36%) BMC PATROL
9 16 (0.36%) vCenter Server
10 14 (0.31%) Cisco CUCM
10 14 (0.31%) WSUS
11 12 (0.27%) Istio
11 12 (0.27%) Nagios
12 11 (0.25%) Jamf Pro
13 10 (0.22%) Data Guard
13 10 (0.22%) ServiceCenter
14 8 (0.18%) SolarWinds Orion
15 7 (0.16%) McAfee ePO
15 7 (0.16%) SCOM
Vendors
1 1,136 (25.41%) Microsoft
2 252 (5.64%) VMware
3 213 (4.77%) Cisco
4 200 (4.47%) Oracle
5 174 (3.89%) ServiceNow
6 169 (3.78%) SAP
7 151 (3.38%) Google
8 85 (1.90%) Salesforce.com
9 81 (1.81%) Citrix
10 71 (1.59%) Apple
11 61 (1.36%) Remedy
12 56 (1.25%) HP
13 47 (1.05%) CheckPoint
14 38 (0.85%) Sony
15 37 (0.83%) Dell
16 33 (0.74%) F5
16 33 (0.74%) SolarWinds
17 31 (0.69%) Meraki
17 31 (0.69%) Palo Alto
17 31 (0.69%) Veeam