Period
to 18 September 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 September 2020 with a comparison to the same period in the previous 2 years.

Service Delivery
UK
6 months to
18 Sep 2020
Same period 2019 Same period 2018
Rank 155 108 126
Rank change year-on-year -47 +18 -6
Permanent jobs citing Service Delivery 1,094 4,300 4,511
As % of all permanent jobs advertised in the UK 2.17% 3.04% 2.69%
As % of the Processes & Methodologies category 2.34% 3.29% 2.93%
Number of salaries quoted 886 3,196 3,474
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £30,250 £26,250 £27,500
90th Percentile £85,000 £80,000 £82,063
UK excluding London median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 46,755 130,546 154,143
As % of all permanent IT jobs advertised in the UK 92.53% 92.19% 91.89%
Number of salaries quoted 37,893 102,464 122,773
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,687 £30,000 £29,000
90th Percentile £91,250 £86,250 £82,500
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +5.88%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 18 September 2020.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 18 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 1,023 £55,000 +10.00% 185
UK excluding London -48 688 £50,000 +5.26% 152
London -23 359 £65,000 +13.04% 39
South East -6 231 £52,500 - 33
North of England -53 198 £55,000 +22.22% 46
Midlands -47 113 £50,000 - 34
Yorkshire -32 97 £55,000 +18.92% 17
North West -17 78 £54,000 +21.35% 22
Work from Home -52 77 £60,000 +20.00% 17
West Midlands -50 74 £50,000 - 29
South West -15 66 £41,175 -8.50% 15
East of England -8 44 £42,500 -3.41% 18
East Midlands +5 40 £45,000 - 5
Scotland +7 25 £45,000 +10.78% 2
North East -4 23 £42,500 +16.75% 7
Wales +29 17 £39,750 -18.88% 1
Northern Ireland -18 3 £47,500 +90.00% 3

For the 6 months to 18 September 2020, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 412 (37.66%) ITIL
2 262 (23.95%) Microsoft
3 241 (22.03%) Service Management
4 216 (19.74%) Finance
5 206 (18.83%) Windows
6 205 (18.74%) Agile Software Development
7 183 (16.73%) Project Management
8 170 (15.54%) Azure
9 164 (14.99%) SLA
10 157 (14.35%) Office 365
11 141 (12.89%) Active Directory
11 141 (12.89%) Problem-Solving
12 138 (12.61%) Project Delivery
13 133 (12.16%) Degree
14 130 (11.88%) Continuous Improvement
15 124 (11.33%) Change Management
16 123 (11.24%) ITSM
17 118 (10.79%) Mentoring
18 117 (10.69%) Stakeholder Management
19 114 (10.42%) SQL
20 107 (9.78%) VMware
21 105 (9.60%) Incident Management
22 103 (9.41%) DevOps
23 101 (9.23%) Management Information System
24 100 (9.14%) Cisco
25 96 (8.78%) Windows Server
26 95 (8.68%) Problem Management
27 93 (8.50%) Public Sector
28 92 (8.41%) AWS
29 89 (8.14%) Analytical Skills

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (4.48%) MS Exchange
2 32 (2.93%) SharePoint
3 29 (2.65%) IIS
4 19 (1.74%) WebSphere
5 18 (1.65%) SAS
6 15 (1.37%) Exchange Server 2013
6 15 (1.37%) Skype for Business
6 15 (1.37%) Tomcat
7 11 (1.01%) Exchange Server 2010
8 8 (0.73%) Confluence
9 5 (0.46%) Apache
10 4 (0.37%) Blackberry Enterprise Server
10 4 (0.37%) CMS
10 4 (0.37%) Exchange Server 2007
10 4 (0.37%) WebLogic
11 3 (0.27%) Apache Airflow
11 3 (0.27%) IBM Notes
12 2 (0.18%) Drupal
12 2 (0.18%) IBM Domino
12 2 (0.18%) OpenStack
Applications
1 75 (6.86%) Microsoft Office
2 32 (2.93%) Microsoft Excel
3 27 (2.47%) Microsoft PowerPoint
4 12 (1.10%) MS Visio
5 6 (0.55%) InVision
5 6 (0.55%) Sketch
6 5 (0.46%) Figma
6 5 (0.46%) Microsoft Project
7 4 (0.37%) Windchill
8 3 (0.27%) Spreadsheet
9 1 (0.091%) Adobe XD
Business Applications
1 17 (1.55%) Remedy ITSM
2 15 (1.37%) SAP GTS
3 12 (1.10%) SAP SD
4 11 (1.01%) Adobe Campaign
5 10 (0.91%) Unica
6 7 (0.64%) SAP HR
7 6 (0.55%) SAP ERP
7 6 (0.55%) SAP FI
7 6 (0.55%) SAP S/4HANA
8 5 (0.46%) SAP CO
8 5 (0.46%) SAP EWM
8 5 (0.46%) SAP FI/CO
8 5 (0.46%) SAP Hybris
8 5 (0.46%) SAP LE
8 5 (0.46%) SAP MM
9 4 (0.37%) NetSuite
9 4 (0.37%) Oracle Cash Management
9 4 (0.37%) Teamcenter
10 3 (0.27%) Dynamics CRM
10 3 (0.27%) Oracle EBS R12
Cloud Services
1 170 (15.54%) Azure
2 157 (14.35%) Office 365
3 92 (8.41%) AWS
4 65 (5.94%) SaaS
5 49 (4.48%) IaaS
6 39 (3.56%) PaaS
7 31 (2.83%) Azure Active Directory
8 28 (2.56%) Cloud Computing
9 17 (1.55%) GCP
10 15 (1.37%) Power Platform
11 10 (0.91%) OneDrive
12 9 (0.82%) G Suite
13 7 (0.64%) GitHub
13 7 (0.64%) Logic Apps
14 6 (0.55%) Azure ExpressRoute
14 6 (0.55%) SuccessFactors
15 4 (0.37%) Dynamics 365
15 4 (0.37%) Mimecast
16 3 (0.27%) PowerApps
16 3 (0.27%) Serverless
Communications & Networking
1 67 (6.12%) WAN
2 62 (5.67%) Firewall
2 62 (5.67%) LAN
3 45 (4.11%) DNS
3 45 (4.11%) VPN
4 36 (3.29%) Wireless
5 35 (3.20%) Skype
6 33 (3.02%) SAN
7 29 (2.65%) Network Security
8 28 (2.56%) DHCP
9 26 (2.38%) TCP/IP
10 24 (2.19%) Unified Communications
11 19 (1.74%) VoIP
12 17 (1.55%) Cisco IOS
12 17 (1.55%) Remote Desktop
13 16 (1.46%) Wi-Fi
14 15 (1.37%) Internet
15 14 (1.28%) FTP
16 13 (1.19%) Cisco ASA
16 13 (1.19%) MPLS
Database & Business Intelligence
1 76 (6.95%) SQL Server
2 26 (2.38%) MySQL
3 24 (2.19%) DB2
4 19 (1.74%) Big Data
4 19 (1.74%) Oracle Database
5 16 (1.46%) BusinessObjects
6 13 (1.19%) Data Mining
7 11 (1.01%) Hadoop
7 11 (1.01%) Power BI
8 10 (0.91%) Apache Hive
8 10 (0.91%) Text Mining
9 8 (0.73%) Azure SQL Database
9 8 (0.73%) Data Warehouse
9 8 (0.73%) SQL Server Integration Services
10 6 (0.55%) Oracle Database 11g
10 6 (0.55%) PostgreSQL
11 5 (0.46%) Oracle Database 10g
11 5 (0.46%) Oracle Database 12c
11 5 (0.46%) SQL Server Reporting Services
12 4 (0.37%) Blockchain
Development Applications
1 33 (3.02%) JIRA
2 25 (2.29%) Git (software)
3 18 (1.65%) GitLab
4 15 (1.37%) Jenkins
5 10 (0.91%) Maven
6 8 (0.73%) Bitbucket
7 7 (0.64%) JUnit
7 7 (0.64%) Mockito
7 7 (0.64%) SonarQube
7 7 (0.64%) Sonatype Nexus
8 5 (0.46%) Visual Studio
9 3 (0.27%) Ant
9 3 (0.27%) Atlassian Bamboo
10 2 (0.18%) Cucumber
10 2 (0.18%) MSI
10 2 (0.18%) TeamCity
11 1 (0.091%) Appium
11 1 (0.091%) CircleCI
11 1 (0.091%) Jasmine
11 1 (0.091%) SoapUI
General
1 216 (19.74%) Finance
2 93 (8.50%) Public Sector
3 54 (4.94%) Telecoms
4 44 (4.02%) Retail
5 43 (3.93%) Marketing
6 36 (3.29%) Legal
7 32 (2.93%) Law
8 30 (2.74%) Banking
9 28 (2.56%) Manufacturing
10 18 (1.65%) Local Government
11 14 (1.28%) Advertising
12 13 (1.19%) Back Office
13 12 (1.10%) Publishing
14 9 (0.82%) Billing
15 8 (0.73%) Electronics
16 5 (0.46%) Games
16 5 (0.46%) Mandarin Language
17 4 (0.37%) Military
17 4 (0.37%) Police
18 3 (0.27%) Housing Association
Job Titles
1 183 (16.73%) Service Manager
2 146 (13.35%) IT Manager
3 127 (11.61%) Delivery Manager
4 110 (10.05%) Analyst
4 110 (10.05%) Service Delivery Manager
5 61 (5.58%) Consultant
6 60 (5.48%) IT Services Manager
7 55 (5.03%) Architect
8 47 (4.30%) Developer
9 44 (4.02%) Support Engineer
10 37 (3.38%) Team Leader
11 33 (3.02%) Service Analyst
12 32 (2.93%) IT Services Delivery Manager
13 31 (2.83%) IT Support
14 27 (2.47%) Infrastructure Engineer
15 26 (2.38%) Head of IT
16 25 (2.29%) Infrastructure Manager
17 24 (2.19%) Operations Manager
17 24 (2.19%) Project Manager
18 23 (2.10%) Senior Manager
Libraries, Frameworks & Software Standards
1 43 (3.93%) .NET
2 23 (2.10%) HTML
3 21 (1.92%) CSS
4 18 (1.65%) Web Services
5 16 (1.46%) Hibernate
5 16 (1.46%) Spring
6 12 (1.10%) JSON
7 11 (1.01%) Velocity
8 9 (0.82%) AngularJS
8 9 (0.82%) Middleware
8 9 (0.82%) XML
9 8 (0.73%) Node.js
10 7 (0.64%) HTML5
10 7 (0.64%) React
10 7 (0.64%) Spring Boot
10 7 (0.64%) Spring Cloud
11 6 (0.55%) EDI
11 6 (0.55%) SAML
12 5 (0.46%) EDIFACT
12 5 (0.46%) LAMP
Miscellaneous
1 101 (9.23%) Management Information System
2 89 (8.14%) Analytical Skills
3 68 (6.22%) Self-Motivation
4 61 (5.58%) Data Centre
5 58 (5.30%) User Experience
6 30 (2.74%) Virtual Team
7 24 (2.19%) FMCG
8 23 (2.10%) Enterprise Software
9 20 (1.83%) Driving Licence
10 15 (1.37%) Mainframe
11 14 (1.28%) Mobile App
11 14 (1.28%) Public Cloud
12 12 (1.10%) IVR
13 11 (1.01%) CMDB
13 11 (1.01%) NHS
13 11 (1.01%) Smartphone
14 10 (0.91%) Cloud Native
14 10 (0.91%) Private Cloud
14 10 (0.91%) Video Conferencing
15 9 (0.82%) Cyberthreat
Operating Systems
1 206 (18.83%) Windows
2 96 (8.78%) Windows Server
3 68 (6.22%) Linux
4 67 (6.12%) Windows 10
5 42 (3.84%) Windows Server 2016
6 34 (3.11%) Windows Server 2012
7 31 (2.83%) Windows 7
8 27 (2.47%) Unix
9 21 (1.92%) Windows Server 2008
10 15 (1.37%) Windows Server 2019
11 9 (0.82%) Windows 8
12 8 (0.73%) Android
13 6 (0.55%) Apple iOS
13 6 (0.55%) CentOS
13 6 (0.55%) Red Hat Enterprise Linux
14 5 (0.46%) Mac OS X
15 3 (0.27%) AIX
16 2 (0.18%) Solaris
16 2 (0.18%) Ubuntu
16 2 (0.18%) Windows Server 2003
Processes & Methodologies
1 412 (37.66%) ITIL
2 241 (22.03%) Service Management
3 205 (18.74%) Agile Software Development
4 183 (16.73%) Project Management
5 141 (12.89%) Problem-Solving
6 138 (12.61%) Project Delivery
7 130 (11.88%) Continuous Improvement
8 124 (11.33%) Change Management
9 123 (11.24%) ITSM
10 118 (10.79%) Mentoring
11 117 (10.69%) Stakeholder Management
12 105 (9.60%) Incident Management
13 103 (9.41%) DevOps
14 95 (8.68%) Problem Management
15 70 (6.40%) Information Security
15 70 (6.40%) PRINCE2
16 69 (6.31%) Coaching
17 65 (5.94%) Decision-Making
18 61 (5.58%) Presales
19 59 (5.39%) Migration
Programming Languages
1 114 (10.42%) SQL
2 72 (6.58%) PowerShell
3 48 (4.39%) Java
4 28 (2.56%) Python
5 27 (2.47%) C
5 27 (2.47%) JavaScript
6 15 (1.37%) Bash Shell
7 11 (1.01%) C#
7 11 (1.01%) C++
8 5 (0.46%) PHP
8 5 (0.46%) Shell Script
8 5 (0.46%) T-SQL
9 4 (0.37%) PL/SQL
9 4 (0.37%) Ruby
10 3 (0.27%) ABAP
10 3 (0.27%) Go
10 3 (0.27%) Perl
10 3 (0.27%) Scala
11 2 (0.18%) Julia
11 2 (0.18%) VBA
Qualifications
1 133 (12.16%) Degree
2 84 (7.68%) Security Cleared
3 80 (7.31%) ITIL Certification
4 69 (6.31%) SC Cleared
5 33 (3.02%) Microsoft Certification
6 30 (2.74%) Cisco Certification
7 29 (2.65%) DV Cleared
8 24 (2.19%) Computer Science Degree
9 23 (2.10%) CCNA
10 22 (2.01%) ITIL Foundation Certificate
11 17 (1.55%) MCP
11 17 (1.55%) MCSA
12 15 (1.37%) PMI Certification
13 12 (1.10%) CISSP
13 12 (1.10%) PRINCE2 Certification
14 11 (1.01%) CCNP
14 11 (1.01%) MCSE
14 11 (1.01%) PMP
15 8 (0.73%) MCITP
15 8 (0.73%) SANS
Quality Assurance & Compliance
1 164 (14.99%) SLA
2 46 (4.20%) QA
3 44 (4.02%) ISO/IEC 27001
4 39 (3.56%) Sarbanes-Oxley
5 23 (2.10%) COBIT
6 22 (2.01%) GDPR
7 15 (1.37%) PMO
8 8 (0.73%) ISO/IEC 20000
9 6 (0.55%) PCI DSS
10 5 (0.46%) Cyber Essentials
10 5 (0.46%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 4 (0.37%) Data Quality
12 3 (0.27%) ISO 9001
12 3 (0.27%) JSP 440
13 2 (0.18%) ISO 22301
13 2 (0.18%) NIST
14 1 (0.091%) Cyber Essentials PLUS
14 1 (0.091%) IFRS
14 1 (0.091%) NCSC
14 1 (0.091%) PA-DSS
System Software
1 141 (12.89%) Active Directory
2 54 (4.94%) VMware Infrastructure
3 37 (3.38%) Hyper-V
4 30 (2.74%) Docker
5 18 (1.65%) Virtual Machines
6 15 (1.37%) Virtual Desktop
7 11 (1.01%) vSphere
8 9 (0.82%) Firmware
9 8 (0.73%) XenApp
10 7 (0.64%) Virtual Servers
11 5 (0.46%) VMware ESXi
12 4 (0.37%) BitLocker
13 3 (0.27%) KVM
13 3 (0.27%) Microsoft Virtual Server
14 2 (0.18%) Citrix Hypervisor
14 2 (0.18%) Microsoft App-V
15 1 (0.091%) DFS Replication
15 1 (0.091%) Oracle Clusterware
15 1 (0.091%) Xen
15 1 (0.091%) XenDesktop
Systems Management
1 68 (6.22%) SCCM
2 40 (3.66%) Microsoft Intune
3 25 (2.29%) SCOM
3 25 (2.29%) Terraform
4 21 (1.92%) Kubernetes
5 20 (1.83%) WSUS
6 13 (1.19%) Ansible
7 12 (1.10%) SCOrch
8 11 (1.01%) Opscode Chef
8 11 (1.01%) Puppet
9 8 (0.73%) HP Data Protector
10 7 (0.64%) Microsoft Data Protection Manager
11 5 (0.46%) CASB
11 5 (0.46%) Nagios
12 4 (0.37%) Cisco CUCM
12 4 (0.37%) ServiceCenter
13 3 (0.27%) CSIRT
13 3 (0.27%) EMC NetWorker
13 3 (0.27%) Network Intrusion Detection System
14 2 (0.18%) SCVMM
Vendors
1 262 (23.95%) Microsoft
2 107 (9.78%) VMware
3 100 (9.14%) Cisco
4 88 (8.04%) SAP
5 55 (5.03%) HP
5 55 (5.03%) ServiceNow
6 52 (4.75%) Oracle
7 47 (4.30%) IBM
8 45 (4.11%) Citrix
9 33 (3.02%) Salesforce.com
10 28 (2.56%) CheckPoint
11 25 (2.29%) Remedy
12 22 (2.01%) Sophos
13 19 (1.74%) PeopleSoft
14 17 (1.55%) Adobe
15 16 (1.46%) Capita
15 16 (1.46%) Dell
16 15 (1.37%) Apple
16 15 (1.37%) Juniper
16 15 (1.37%) Siebel