Service Delivery
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 99 136 139
Rank change year-on-year +37 +3 +22
Permanent jobs citing Service Delivery 2,583 2,707 4,459
As % of all permanent jobs advertised in the UK 2.63% 2.59% 2.89%
As % of the Processes & Methodologies category 3.06% 2.70% 3.03%
Number of salaries quoted 1,768 1,727 2,978
10th Percentile £28,675 £26,250 £29,000
25th Percentile £36,250 £34,375 £39,318
Median annual salary (50th Percentile) £50,000 £51,918 £52,500
Median % change year-on-year -3.69% -1.11% +5.00%
75th Percentile £66,250 £70,000 £66,250
90th Percentile £78,750 £89,191 £80,000
UK excluding London median annual salary £46,958 £45,000 £47,500
% change year-on-year +4.35% -5.26% +5.56%

All Process and Methodology Skills
UK

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,305 100,095 147,310
As % of all permanent jobs advertised in the UK 85.99% 95.64% 95.57%
Number of salaries quoted 59,591 58,745 83,129
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £62,000 £60,000
Median % change year-on-year -11.29% +3.33% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 27 April 2024.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +43 2,285 £50,000 -4.39% 681
UK excluding London +20 1,900 £46,958 +4.35% 532
Work from Home +19 876 £55,000 - 274
London +66 618 £60,000 -7.69% 205
South East +6 484 £49,000 +15.29% 128
North of England +42 427 £47,500 -1.55% 120
Midlands +26 333 £47,475 -9.57% 93
South West +25 302 £50,000 +11.11% 67
North West +38 234 £50,000 +11.11% 77
West Midlands +28 222 £50,000 -7.61% 51
Yorkshire +42 157 £47,500 -18.82% 34
Scotland -29 149 £49,990 +24.98% 50
East of England -16 141 £37,000 -12.94% 66
East Midlands +14 107 £37,500 -28.57% 42
Wales +38 53 £52,101 +34.48% 20
North East +12 39 £38,066 +18.95% 11
Northern Ireland +20 17 £61,750 +71.53% 9

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 146 (5.65%) SharePoint
2 110 (4.26%) Microsoft Exchange
3 29 (1.12%) Confluence
4 24 (0.93%) CMS
5 23 (0.89%) Apache
6 22 (0.85%) nginx
7 20 (0.77%) Jupyter
8 18 (0.70%) Apache Spark
9 11 (0.43%) IIS
10 8 (0.31%) Exchange Server 2013
11 7 (0.27%) Appian
11 7 (0.27%) Exchange Server 2010
12 6 (0.23%) Exchange Server 2000
13 5 (0.19%) SharePoint 2010
13 5 (0.19%) SharePoint 2013
14 4 (0.15%) SAS
14 4 (0.15%) Umbraco
15 3 (0.12%) Documentum
15 3 (0.12%) Skype for Business
16 2 (0.077%) Moodle
Applications
1 176 (6.81%) Microsoft Office
2 148 (5.73%) Microsoft Excel
3 59 (2.28%) Microsoft PowerPoint
4 20 (0.77%) Microsoft Project
5 8 (0.31%) InDesign
5 8 (0.31%) Photoshop
6 7 (0.27%) MS Visio
7 6 (0.23%) Chatbot
8 5 (0.19%) Spreadsheet
9 3 (0.12%) Trello
10 2 (0.077%) AutoCAD
11 1 (0.039%) Adobe Creative Suite
11 1 (0.039%) Adobe Illustrator
11 1 (0.039%) Solid Edge
Business Applications
1 27 (1.05%) Dynamics CRM
2 9 (0.35%) SAP ERP
3 8 (0.31%) Maximo
4 7 (0.27%) Remedy ITSM
5 6 (0.23%) Dynamics GP
5 6 (0.23%) NEC Housing
5 6 (0.23%) SAP HCM
5 6 (0.23%) Workday HCM
6 5 (0.19%) Oracle EBS
6 5 (0.19%) Primavera
7 4 (0.15%) Elite 3E
7 4 (0.15%) Magento
7 4 (0.15%) Oracle ERP
7 4 (0.15%) ResourceLink
7 4 (0.15%) SAP HR
8 3 (0.12%) NetSuite
8 3 (0.12%) Salesforce CRM
8 3 (0.12%) Shopify
9 2 (0.077%) SAP CX
9 2 (0.077%) SAP PP
Cloud Services
1 476 (18.43%) Microsoft 365
2 441 (17.07%) Azure
3 183 (7.08%) SaaS
4 168 (6.50%) Power Platform
5 121 (4.68%) AWS
6 92 (3.56%) Entra ID
7 63 (2.44%) PowerApps
8 48 (1.86%) Azure DevOps
9 38 (1.47%) Dynamics 365
10 36 (1.39%) OneDrive
10 36 (1.39%) Power Automate
11 31 (1.20%) Amazon S3
12 25 (0.97%) Cloud Computing
13 23 (0.89%) IaaS
14 21 (0.81%) Azure Sentinel
14 21 (0.81%) WhatsApp
15 18 (0.70%) PaaS
16 17 (0.66%) MinIO
16 17 (0.66%) OpenShift
17 12 (0.46%) Amazon EC2
Communications & Networking
1 198 (7.67%) Firewall
2 132 (5.11%) WAN
3 117 (4.53%) LAN
4 104 (4.03%) VPN
5 86 (3.33%) Wi-Fi
6 73 (2.83%) DNS
6 73 (2.83%) Network Security
7 59 (2.28%) DHCP
8 58 (2.25%) Wireless
9 47 (1.82%) SD-WAN
9 47 (1.82%) VoIP
10 46 (1.78%) Internet
11 43 (1.66%) TCP/IP
12 37 (1.43%) VLAN
13 34 (1.32%) SAN
14 24 (0.93%) Unified Communications
15 20 (0.77%) Intranet
15 20 (0.77%) Remote Desktop
16 18 (0.70%) NAS
17 14 (0.54%) WLAN
Database & Business Intelligence
1 128 (4.96%) SQL Server
2 103 (3.99%) Power BI
3 59 (2.28%) Relational Database
4 29 (1.12%) MySQL
5 27 (1.05%) Big Data
6 25 (0.97%) RDBMS
7 20 (0.77%) SQL Server Reporting Services
8 19 (0.74%) Data Warehouse
9 17 (0.66%) Hadoop
9 17 (0.66%) Presto
10 14 (0.54%) Amazon RDS
11 13 (0.50%) GIS
12 12 (0.46%) Azure SQL Database
13 11 (0.43%) NoSQL
14 9 (0.35%) Oracle Database
15 8 (0.31%) SQL Server Integration Services
16 7 (0.27%) Tableau
17 6 (0.23%) PostgreSQL
17 6 (0.23%) SAP HANA
18 5 (0.19%) CorVu
Development Applications
1 52 (2.01%) JIRA
2 29 (1.12%) Jenkins
3 17 (0.66%) Atlassian Bamboo
4 14 (0.54%) Team Foundation Server
5 11 (0.43%) Git
5 11 (0.43%) Visual Studio
6 9 (0.35%) Robot Framework
7 4 (0.15%) GitLab
7 4 (0.15%) Selenium
8 2 (0.077%) Appium
8 2 (0.077%) Bitbucket
8 2 (0.077%) Cypress.io
8 2 (0.077%) JMeter
8 2 (0.077%) Postman
8 2 (0.077%) REST Assured
8 2 (0.077%) Serenity BDD
8 2 (0.077%) SpecFlow
9 1 (0.039%) MSI
9 1 (0.039%) Visual Studio Team System
General
1 985 (38.13%) Social Skills
2 594 (23.00%) Finance
3 261 (10.10%) Inclusion and Diversity
4 234 (9.06%) Analytical Skills
5 219 (8.48%) Public Sector
6 172 (6.66%) Law
7 143 (5.54%) Legal
8 121 (4.68%) Retail
9 97 (3.76%) Organisational Skills
10 81 (3.14%) Marketing
11 67 (2.59%) Telecoms
12 51 (1.97%) Presentation Skills
13 50 (1.94%) Influencing Skills
14 49 (1.90%) Banking
15 43 (1.66%) Local Government
16 35 (1.36%) Manufacturing
17 34 (1.32%) Aerospace
18 30 (1.16%) Documentation Skills
19 27 (1.05%) Fire and Rescue
20 25 (0.97%) Advertising
Job Titles
1 482 (18.66%) Service Manager
2 396 (15.33%) Delivery Manager
3 392 (15.18%) Service Delivery Manager
4 300 (11.61%) Analyst
5 291 (11.27%) Senior
6 280 (10.84%) IT Manager
7 256 (9.91%) Lead
8 177 (6.85%) IT Support
9 154 (5.96%) Senior Manager
10 122 (4.72%) Senior Delivery Manager
10 122 (4.72%) Senior Service Manager
11 117 (4.53%) Senior Service Delivery Manager
12 114 (4.41%) IT Services Manager
13 112 (4.34%) Support Engineer
14 111 (4.30%) Developer
15 94 (3.64%) Consultant
16 93 (3.60%) Support Analyst
17 90 (3.48%) IT Engineer
18 89 (3.45%) IT Analyst
19 88 (3.41%) Architect
Libraries, Frameworks & Software Standards
1 53 (2.05%) .NET
2 44 (1.70%) EDI
3 31 (1.20%) HTML
4 23 (0.89%) CSS
5 17 (0.66%) .NET Framework
5 17 (0.66%) ActiveMQ
5 17 (0.66%) Apache NiFi
5 17 (0.66%) Elastic Stack
5 17 (0.66%) RabbitMQ
5 17 (0.66%) YAML
6 16 (0.62%) Middleware
7 12 (0.46%) AngularJS
7 12 (0.46%) ASP.NET
8 10 (0.39%) XML
9 9 (0.35%) REST
9 9 (0.35%) Web Services
10 8 (0.31%) cXML
10 8 (0.31%) EDIFACT
11 7 (0.27%) Flash
11 7 (0.27%) Oracle Fusion
Miscellaneous
1 143 (5.54%) Self-Motivation
2 125 (4.84%) Management Information System
3 100 (3.87%) Driving Licence
4 94 (3.64%) Data Centre
5 57 (2.21%) Product Ownership
6 45 (1.74%) Onboarding
7 36 (1.39%) Enterprise Software
8 30 (1.16%) Fat Client
8 30 (1.16%) Hybrid Cloud
8 30 (1.16%) Public Cloud
8 30 (1.16%) Thin Client
9 27 (1.05%) PMI
10 23 (0.89%) CMDB
11 19 (0.74%) Analytical Mindset
11 19 (0.74%) Mainframe
12 18 (0.70%) Replication
12 18 (0.70%) Security Operations Centre
13 17 (0.66%) Low-Code
13 17 (0.66%) Virtual Team
14 14 (0.54%) NHS
Operating Systems
1 426 (16.49%) Windows
2 140 (5.42%) Windows Server
3 129 (4.99%) Linux
4 125 (4.84%) Windows 10
5 44 (1.70%) Apple iOS
6 43 (1.66%) Unix
7 35 (1.36%) Windows Server 2019
8 32 (1.24%) Windows Server 2012
9 31 (1.20%) Windows 7
10 29 (1.12%) Android
11 28 (1.08%) Windows Server 2016
12 25 (0.97%) Mac OS X
13 18 (0.70%) Mac OS
13 18 (0.70%) Windows Server 2008
14 6 (0.23%) Ubuntu
14 6 (0.23%) Windows 8
15 4 (0.15%) VMS
16 1 (0.039%) OpenVMS
16 1 (0.039%) Solaris
16 1 (0.039%) Windows XP
Processes & Methodologies
1 883 (34.19%) ITIL
2 526 (20.36%) Service Management
3 498 (19.28%) Customer Service
4 487 (18.85%) Problem-Solving
5 411 (15.91%) ITSM
6 375 (14.52%) Continuous Improvement
7 348 (13.47%) Project Management
8 332 (12.85%) Agile
9 290 (11.23%) Mentoring
10 264 (10.22%) Change Management
11 225 (8.71%) Stakeholder Management
12 205 (7.94%) Actionable Insight
13 201 (7.78%) Incident Management
14 197 (7.63%) Cybersecurity
15 186 (7.20%) Project Delivery
16 170 (6.58%) Performance Management
17 166 (6.43%) Roadmaps
18 161 (6.23%) DevOps
19 149 (5.77%) Problem Management
20 144 (5.57%) Collaborative Working
Programming Languages
1 148 (5.73%) SQL
2 95 (3.68%) PowerShell
3 65 (2.52%) Python
4 39 (1.51%) Bash
5 38 (1.47%) C#
6 35 (1.36%) JavaScript
7 32 (1.24%) T-SQL
8 30 (1.16%) Java
9 19 (0.74%) COBOL
10 17 (0.66%) Shell Script
11 9 (0.35%) TypeScript
12 8 (0.31%) ActionScript
12 8 (0.31%) ActionScript 2.0
13 5 (0.19%) VB
14 4 (0.15%) Kotlin
14 4 (0.15%) Scala
15 3 (0.12%) PHP
16 2 (0.077%) Data Analysis Expressions
16 2 (0.077%) VBScript
17 1 (0.039%) R
Qualifications
1 421 (16.30%) Degree
2 283 (10.96%) Security Cleared
3 133 (5.15%) SC Cleared
4 94 (3.64%) ITIL Certification
5 80 (3.10%) Cisco Certification
6 68 (2.63%) DV Cleared
7 54 (2.09%) Microsoft Certification
8 48 (1.86%) CCNA
8 48 (1.86%) Computer Science Degree
9 46 (1.78%) CISSP
9 46 (1.78%) PMI Certification
10 45 (1.74%) ITIL Foundation Certificate
11 41 (1.59%) CCNP
12 36 (1.39%) CTC Cleared
13 35 (1.36%) DBS Check
14 28 (1.08%) PMP
15 25 (0.97%) AWS Certification
16 23 (0.89%) BPSS Clearance
17 17 (0.66%) CISM
17 17 (0.66%) MCSE
Quality Assurance & Compliance
1 337 (13.05%) SLA
2 79 (3.06%) QA
3 71 (2.75%) GDPR
4 59 (2.28%) Cyber Essentials
5 56 (2.17%) ISO/IEC 27001
6 42 (1.63%) Accessibility
7 37 (1.43%) PMO
8 23 (0.89%) Data Quality
9 12 (0.46%) PCI DSS
10 10 (0.39%) ISO 9001
11 9 (0.35%) Cyber Essentials PLUS
12 8 (0.31%) NIST
13 7 (0.27%) Actionable Recommendations
14 6 (0.23%) GRC
14 6 (0.23%) Sarbanes-Oxley
15 5 (0.19%) ISO/IEC 20000
15 5 (0.19%) TickIT
16 4 (0.15%) HIPAA
16 4 (0.15%) NCSC
16 4 (0.15%) NEBOSH
System Software
1 320 (12.39%) Active Directory
2 99 (3.83%) VMware Infrastructure
3 45 (1.74%) Hyper-V
4 36 (1.39%) vSphere
5 28 (1.08%) Virtual Desktop
6 22 (0.85%) Docker
7 18 (0.70%) Virtual Machines
8 17 (0.66%) Firmware
9 10 (0.39%) VMware ESXi
10 7 (0.27%) Virtual Servers
11 3 (0.12%) BitLocker
12 2 (0.077%) Embedded Firmware
12 2 (0.077%) XenApp
13 1 (0.039%) DFS Replication
13 1 (0.039%) KVM
13 1 (0.039%) Microsoft Virtual Server
13 1 (0.039%) Veritas Cluster Server
13 1 (0.039%) XenDesktop
Systems Management
1 106 (4.10%) Microsoft Intune
2 98 (3.79%) SCCM
3 37 (1.43%) Kubernetes
4 32 (1.24%) Ansible
5 25 (0.97%) Terraform
6 22 (0.85%) WSUS
7 17 (0.66%) Grafana
7 17 (0.66%) HAProxy
7 17 (0.66%) Prometheus
8 11 (0.43%) Jamf Pro
9 9 (0.35%) Nessus
10 7 (0.27%) NetBackup
10 7 (0.27%) ZABBIX
11 6 (0.23%) Microsoft Data Protection Manager
11 6 (0.23%) SCDPM
11 6 (0.23%) vCenter Server
12 5 (0.19%) FortiGate
12 5 (0.19%) Single Sign-On
13 4 (0.15%) SmoothWall
14 3 (0.12%) Failover Clustering
Vendors
1 823 (31.86%) Microsoft
2 253 (9.79%) ServiceNow
3 177 (6.85%) VMware
4 136 (5.27%) Dell
5 123 (4.76%) Cisco
6 75 (2.90%) Oracle
7 54 (2.09%) Salesforce
8 53 (2.05%) Apple
9 52 (2.01%) SAP
10 46 (1.78%) Citrix
10 46 (1.78%) Meraki
11 42 (1.63%) Veeam
12 37 (1.43%) iManage
13 30 (1.16%) Adobe
14 28 (1.08%) Google
15 22 (0.85%) HP
15 22 (0.85%) SolarWinds
15 22 (0.85%) Sophos
16 19 (0.74%) Unisys
17 18 (0.70%) Aderant