Period
to 16 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 16 August 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
UK
6 months to
16 Aug 2017
Same period 2016 Same period 2015
Rank 115 84 81
Rank change year-on-year -31 -3 +16
Permanent jobs citing Service Delivery 4916 6232 7225
As % of all permanent IT jobs advertised in the UK 2.78% 3.15% 3.33%
As % of the Processes & Methodologies category 3.09% 3.53% 3.78%
Number of salaries quoted 3755 4723 5448
UK median annual salary £47,500 £48,500 £47,500
Median salary % change year-on-year -2.06% +2.11% -
10th Percentile £26,250 £27,500 £27,000
90th Percentile £76,250 £76,250 £75,000
UK excluding London median annual salary £45,000 £45,000 £45,000

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 158870 176361 191387
As % of all permanent IT job vacancies advertised in the UK 89.92% 89.05% 88.08%
Number of salaries quoted 126186 147044 156131
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £28,533 £27,500 £27,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £42,500 £42,500 £42,500

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 16 August 2017.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 16 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 4519 £47,500 -5.00% 269
UK excluding London -27 2935 £45,000 - 190
London -9 1832 £53,730 -2.31% 91
North of England -30 746 £42,500 -5.56% 58
South East -39 707 £45,000 -5.26% 47
Midlands -14 598 £44,000 +2.89% 29
West Midlands -17 436 £47,500 +6.17% 22
North West -35 409 £42,500 -5.56% 25
East of England -29 340 £45,000 -5.26% 29
South West -41 300 £40,000 - 16
Yorkshire -29 275 £42,500 -5.56% 25
East Midlands -28 158 £40,000 -5.88% 7
Wales +64 138 £49,039 +8.97% 1
Scotland -38 121 £50,000 +11.11% 11
North East +21 62 £37,500 +1.35% 8
Northern Ireland -27 15 £50,000 +37.93%
Channel Islands +7 1 - -

For the 6 months to 16 August 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Delivery.

1 2096 (42.64%) ITIL
2 1252 (25.47%) Finance
3 1153 (23.45%) Microsoft
4 942 (19.16%) Windows
5 903 (18.37%) Service Management
6 742 (15.09%) Project Management
7 727 (14.79%) SLA
8 705 (14.34%) Agile Software Development
9 590 (12.00%) Degree
10 581 (11.82%) Active Directory
11 556 (11.31%) SQL
12 540 (10.98%) Continuous Improvement
13 533 (10.84%) Analytical Skills
14 484 (9.85%) Data Centre
15 472 (9.60%) Change Management
16 455 (9.26%) Linux
17 454 (9.24%) VMware
18 442 (8.99%) Stakeholder Management
19 433 (8.81%) Cisco
20 413 (8.40%) Problem Management
21 407 (8.28%) ITIL Certification
22 401 (8.16%) Incident Management
23 398 (8.10%) ITSM
24 394 (8.01%) Management Information System
25 388 (7.89%) Microsoft Office
26 377 (7.67%) Retail
27 374 (7.61%) Windows Server
28 366 (7.45%) SQL Server
29 365 (7.42%) PRINCE2
30 349 (7.10%) Mentoring

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 229 (4.66%) MS Exchange
2 173 (3.52%) SharePoint
3 140 (2.85%) IIS
4 101 (2.05%) Apache
5 97 (1.97%) Exchange Server 2010
6 83 (1.69%) Confluence
7 73 (1.48%) Exchange Server 2013
8 69 (1.40%) Skype for Business
9 57 (1.16%) Exchange Server 2007
10 46 (0.94%) Tomcat
11 41 (0.83%) CMS
12 28 (0.57%) Blackberry Enterprise Server
12 28 (0.57%) Oracle SOA Suite
13 26 (0.53%) JBoss
13 26 (0.53%) WebLogic
14 24 (0.49%) WebSphere
15 20 (0.41%) OpenStack
16 19 (0.39%) IBM Domino
17 16 (0.33%) BizTalk Server
17 16 (0.33%) SharePoint 2010
Applications
1 388 (7.89%) Microsoft Office
2 325 (6.61%) Microsoft Excel
3 170 (3.46%) Microsoft PowerPoint
4 74 (1.51%) Microsoft Project
5 55 (1.12%) MS Visio
6 16 (0.33%) Spreadsheet
7 5 (0.10%) Adobe Captivate
8 4 (0.081%) Chatbot
9 2 (0.041%) SPSS
10 1 (0.020%) HipChat
10 1 (0.020%) Maya
Business Applications
1 75 (1.53%) Dynamics CRM
2 40 (0.81%) Dynamics AX
3 34 (0.69%) Remedy ITSM
4 29 (0.59%) assyst
5 22 (0.45%) RiskWrite
6 15 (0.31%) Oracle Financials
7 14 (0.28%) Dynamics NAV
8 12 (0.24%) Oracle Retail
8 12 (0.24%) SAP CO
8 12 (0.24%) SAP FI
8 12 (0.24%) SAP FI/CO
9 10 (0.20%) PeopleSoft Financials
9 10 (0.20%) SAP S/4HANA
9 10 (0.20%) SAP SD
10 9 (0.18%) Oracle EBS
10 9 (0.18%) SAP ERP
11 8 (0.16%) SAP MM
11 8 (0.16%) SAP SRM
12 7 (0.14%) Oracle ERP
13 6 (0.12%) SAP IS-U
Cloud Services
1 334 (6.79%) Microsoft Azure
2 272 (5.53%) Office 365
3 217 (4.41%) Amazon AWS
4 186 (3.78%) SaaS
5 101 (2.05%) IaaS
6 69 (1.40%) PaaS
7 34 (0.69%) Cloud Computing
8 26 (0.53%) Dynamics 365
8 26 (0.53%) Mimecast
9 24 (0.49%) Amazon EC2
9 24 (0.49%) AWS CloudFormation
10 23 (0.47%) OneDrive
11 21 (0.43%) GitHub
12 20 (0.41%) SuccessFactors
13 17 (0.35%) Azure Active Directory
14 15 (0.31%) Yammer
15 11 (0.22%) Amazon S3
16 9 (0.18%) Virtual Private Cloud
17 8 (0.16%) OpenDNS
18 6 (0.12%) Google Cloud Platform
Communications & Networking
1 295 (6.00%) Firewall
2 243 (4.94%) WAN
3 215 (4.37%) LAN
4 185 (3.76%) DNS
5 176 (3.58%) VPN
6 155 (3.15%) SAN
7 152 (3.09%) TCP/IP
8 145 (2.95%) VoIP
9 130 (2.64%) DHCP
10 116 (2.36%) Internet
11 109 (2.22%) MPLS
12 104 (2.12%) Network Security
13 82 (1.67%) SSL
14 72 (1.46%) Wireless
15 69 (1.40%) Cisco ASA
16 68 (1.38%) Skype
17 60 (1.22%) Unified Communications
17 60 (1.22%) VLAN
18 59 (1.20%) Ethernet
19 55 (1.12%) OSPF
Database & Business Intelligence
1 366 (7.45%) SQL Server
2 108 (2.20%) MySQL
3 60 (1.22%) SQL Server Reporting Services
4 57 (1.16%) SQL Server Integration Services
5 56 (1.14%) MongoDB
6 54 (1.10%) Data Warehouse
7 50 (1.02%) Big Data
8 37 (0.75%) Relational Database
9 33 (0.67%) NoSQL
9 33 (0.67%) Oracle Database
10 28 (0.57%) PostgreSQL
11 27 (0.55%) MS Access
11 27 (0.55%) SQL Server 2008
12 26 (0.53%) DB2
12 26 (0.53%) SQL Server 2012
13 25 (0.51%) Hadoop
14 24 (0.49%) SQL Server Analysis Services
15 17 (0.35%) BusinessObjects
15 17 (0.35%) Crystal Reports
16 14 (0.28%) Amazon RDS
Development Applications
1 123 (2.50%) JIRA
2 113 (2.30%) Jenkins
3 52 (1.06%) NUnit
4 50 (1.02%) MSTest
5 46 (0.94%) JUnit
6 40 (0.81%) Git (software)
7 39 (0.79%) Atlassian Bamboo
7 39 (0.79%) Bitbucket
8 33 (0.67%) EasyMock
9 32 (0.65%) Team Foundation Server
10 28 (0.57%) Subversion
11 24 (0.49%) Eclipse
12 23 (0.47%) Selenium
13 22 (0.45%) VersionOne
14 18 (0.37%) TeamCity
15 16 (0.33%) Visual Studio
16 14 (0.28%) Maven
17 10 (0.20%) HP UFT
17 10 (0.20%) Rational Functional Tester
17 10 (0.20%) SilkTest
General
1 1252 (25.47%) Finance
2 377 (7.67%) Retail
3 281 (5.72%) Telecoms
4 216 (4.39%) Banking
5 174 (3.54%) Marketing
6 155 (3.15%) Legal
7 98 (1.99%) Manufacturing
8 95 (1.93%) Back Office
8 95 (1.93%) Investment Banking
9 76 (1.55%) Law
10 71 (1.44%) Publishing
11 69 (1.40%) Billing
12 67 (1.36%) Retail Banking
13 56 (1.14%) Electronics
14 53 (1.08%) Financial Institution
15 51 (1.04%) Advertising
16 42 (0.85%) Spanish Language
17 34 (0.69%) Military
18 31 (0.63%) Local Government
19 28 (0.57%) Automotive
Job Titles
1 879 (17.88%) Service Manager
2 649 (13.20%) Delivery Manager
3 601 (12.23%) Services Delivery Manager
4 598 (12.16%) Analyst
5 375 (7.63%) IT Manager
6 271 (5.51%) Consultant
7 253 (5.15%) Architect
8 179 (3.64%) Support Analyst
9 176 (3.58%) IT Services Manager
10 161 (3.28%) Infrastructure Engineer
11 159 (3.23%) Support Engineer
12 155 (3.15%) Project Manager
13 151 (3.07%) Applications Support
14 149 (3.03%) Senior Manager
15 144 (2.93%) Service Analyst
16 133 (2.71%) Developer
17 128 (2.60%) IT Support
18 123 (2.50%) Software Engineer
19 122 (2.48%) Network Engineer
20 110 (2.24%) Team Leader
Libraries, Frameworks & Software Standards
1 200 (4.07%) .NET
2 179 (3.64%) HTML
3 178 (3.62%) Web Services
4 134 (2.73%) XML
5 111 (2.26%) CSS
6 100 (2.03%) SOAP
7 81 (1.65%) ASP.NET
8 71 (1.44%) jQuery
9 63 (1.28%) RESTful
10 59 (1.20%) WCF
11 58 (1.18%) XSLT
12 52 (1.06%) WPF
13 50 (1.02%) LINQ
13 50 (1.02%) Middleware
13 50 (1.02%) Silverlight
13 50 (1.02%) WF
14 48 (0.98%) Spring
15 36 (0.73%) EJB
16 35 (0.71%) Java EE
16 35 (0.71%) REST
Miscellaneous
1 533 (10.84%) Analytical Skills
2 484 (9.85%) Data Centre
3 394 (8.01%) Management Information System
4 196 (3.99%) Computer Science
5 130 (2.64%) User Experience
6 109 (2.22%) Virtual Team
7 81 (1.65%) Foreign Exchange (FX)
8 68 (1.38%) Clustering
9 59 (1.20%) Fixed Income
10 55 (1.12%) CMDB
11 52 (1.06%) Blackberry
12 47 (0.96%) Wiki
13 42 (0.85%) Public Cloud
14 41 (0.83%) Driving Licence
15 39 (0.79%) NHS
16 38 (0.77%) iPad
17 37 (0.75%) Hedge funds
18 31 (0.63%) Hybrid Cloud
19 30 (0.61%) Replication
20 27 (0.55%) Enterprise Software
Operating Systems
1 942 (19.16%) Windows
2 455 (9.26%) Linux
3 374 (7.61%) Windows Server
4 232 (4.72%) Unix
5 202 (4.11%) Windows Server 2008
6 188 (3.82%) Windows Server 2012
7 181 (3.68%) Windows 7
8 110 (2.24%) Windows Server 2003
9 102 (2.07%) Windows 10
10 90 (1.83%) Red Hat Enterprise Linux
11 60 (1.22%) CentOS
12 50 (1.02%) Windows XP
13 49 (1.00%) Android
14 47 (0.96%) Solaris
14 47 (0.96%) Windows 8
15 35 (0.71%) Apple iOS
16 24 (0.49%) AIX
17 20 (0.41%) Mac OS X
18 12 (0.24%) Mac OS
19 11 (0.22%) Windows Vista
Processes & Methodologies
1 2096 (42.64%) ITIL
2 903 (18.37%) Service Management
3 742 (15.09%) Project Management
4 705 (14.34%) Agile Software Development
5 540 (10.98%) Continuous Improvement
6 472 (9.60%) Change Management
7 442 (8.99%) Stakeholder Management
8 413 (8.40%) Problem Management
9 401 (8.16%) Incident Management
10 398 (8.10%) ITSM
11 365 (7.42%) PRINCE2
12 349 (7.10%) Mentoring
13 343 (6.98%) Line Management
14 291 (5.92%) Presales
15 279 (5.68%) Service Delivery Management
16 272 (5.53%) IT Strategy
16 272 (5.53%) ITIL V3
17 270 (5.49%) CRM
18 239 (4.86%) DevOps
19 223 (4.54%) Software Engineering
Programming Languages
1 556 (11.31%) SQL
2 274 (5.57%) Java
3 183 (3.72%) PowerShell
4 168 (3.42%) JavaScript
5 152 (3.09%) C#
6 148 (3.01%) Python
7 142 (2.89%) C
8 118 (2.40%) C++
9 112 (2.28%) T-SQL
10 75 (1.53%) PL/SQL
11 57 (1.16%) Bash Shell
12 54 (1.10%) PHP
13 50 (1.02%) Shell Script
14 49 (1.00%) Perl
15 36 (0.73%) VB
16 35 (0.71%) Ruby
17 21 (0.43%) VB.NET
18 17 (0.35%) VBA
19 10 (0.20%) VBScript
20 9 (0.18%) R
Qualifications
1 590 (12.00%) Degree
2 407 (8.28%) ITIL Certification
3 287 (5.84%) Security Cleared
4 194 (3.95%) Cisco Certification
5 189 (3.84%) Microsoft Certification
6 168 (3.42%) SC Cleared
7 129 (2.62%) CCNA
7 129 (2.62%) CISSP
8 121 (2.46%) Computer Science Degree
9 120 (2.44%) MCSE
10 101 (2.05%) CCNP
11 91 (1.85%) ISEB
12 82 (1.67%) ITIL Foundation Certificate
13 77 (1.57%) CISM
14 61 (1.24%) MCSA
15 60 (1.22%) DV Cleared
16 48 (0.98%) MCP
16 48 (0.98%) VMware Certified Professional (VCP)
17 47 (0.96%) PMI Certification
18 42 (0.85%) PMP
Quality Assurance & Compliance
1 727 (14.79%) SLA
2 165 (3.36%) QA
3 148 (3.01%) ISO/IEC 27001
4 86 (1.75%) PCI DSS
5 68 (1.38%) ISO/IEC 20000
6 55 (1.12%) PMO
7 42 (0.85%) COBIT
8 36 (0.73%) Data Quality
9 33 (0.67%) HMG Security Policy Framework
10 29 (0.59%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 22 (0.45%) GDPR
11 22 (0.45%) ISO 9001
12 17 (0.35%) Sarbanes-Oxley
13 11 (0.22%) Disclosure Scotland
13 11 (0.22%) ISO 22301
14 6 (0.12%) ISO 14001
14 6 (0.12%) SSAE 16
15 5 (0.10%) Cyber Essentials
15 5 (0.10%) GxP
16 3 (0.061%) 21 CFR Part 11
System Software
1 581 (11.82%) Active Directory
2 298 (6.06%) VMware Infrastructure
3 141 (2.87%) Hyper-V
4 87 (1.77%) XenApp
5 55 (1.12%) VMware ESXi
6 50 (1.02%) XenDesktop
7 36 (0.73%) Docker
8 31 (0.63%) Microsoft App-V
8 31 (0.63%) Terminal Services
9 29 (0.59%) vSphere
10 24 (0.49%) Virtual Machines
11 20 (0.41%) Virtual Servers
12 18 (0.37%) Firmware
13 15 (0.31%) Virtual Desktop
14 14 (0.28%) Microsoft Virtual Server
15 11 (0.22%) Oracle RAC
15 11 (0.22%) VMware Server
16 9 (0.18%) Terminal Server
17 7 (0.14%) Shibboleth
18 6 (0.12%) DFS Replication
Systems Management
1 158 (3.21%) SCCM
2 89 (1.81%) SCOM
3 79 (1.61%) Puppet
4 70 (1.42%) Ansible
5 51 (1.04%) Backup Exec
6 42 (0.85%) Nagios
7 37 (0.75%) Tivoli Storage Manager
8 35 (0.71%) Tivoli
9 34 (0.69%) Opscode Chef
10 33 (0.67%) vCenter Server
11 30 (0.61%) Terraform
12 24 (0.49%) Cisco CUCM
13 22 (0.45%) NetBackup
13 22 (0.45%) SCVMM
14 21 (0.43%) WSUS
15 13 (0.26%) Norton AntiVirus
16 12 (0.24%) QRadar
16 12 (0.24%) Symantec Endpoint Protection
16 12 (0.24%) Symantec Enterprise Vault
17 10 (0.20%) Opsview
Vendors
1 1153 (23.45%) Microsoft
2 454 (9.24%) VMware
3 433 (8.81%) Cisco
4 261 (5.31%) Oracle
5 253 (5.15%) Citrix
6 202 (4.11%) SAP
7 195 (3.97%) HP
8 140 (2.85%) Red Hat
9 118 (2.40%) IBM
10 109 (2.22%) ServiceNow
11 108 (2.20%) Juniper
12 101 (2.05%) CheckPoint
13 99 (2.01%) Dell
14 80 (1.63%) Salesforce.com
15 67 (1.36%) NetApp
16 65 (1.32%) F5
17 62 (1.26%) EMC
18 61 (1.24%) SolarWinds
19 60 (1.22%) Symantec
20 58 (1.18%) Apple