Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 120 85 89
Rank change year-on-year -35 +4 +2
Permanent jobs citing Service Delivery 4892 6057 6872
As % of all permanent IT jobs advertised in the UK 2.73% 3.19% 3.14%
As % of the Processes & Methodologies category 3.04% 3.57% 3.53%
Number of salaries quoted 3590 4533 5303
UK median annual salary £49,039 £47,500 £48,250
Median salary % change year-on-year +3.24% -1.55% +1.58%
10th Percentile £26,250 £26,456 £27,500
90th Percentile £77,500 £75,000 £75,000
UK excluding London median annual salary £45,000 £45,000 £45,000

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 160900 169699 194446
As % of all permanent IT jobs advertised in the UK 89.92% 89.37% 88.77%
Number of salaries quoted 126975 141046 160155
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 18 November 2017.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -35 4517 £50,000 +5.26% 173
UK excluding London -36 2850 £45,000 - 127
London -2 1877 £55,000 - 56
North of England -16 793 £44,500 -1.11% 37
South East -62 680 £45,000 -5.26% 26
Midlands -30 576 £45,000 - 22
West Midlands -29 428 £47,500 +6.17% 17
North West -37 373 £47,500 +5.56% 17
Yorkshire -3 317 £40,000 -5.88% 18
East of England -42 311 £45,000 -5.26% 19
South West -54 300 £45,000 +12.50% 12
East Midlands -29 148 £40,000 -11.11% 5
Wales +51 129 £49,039 +30.77% 4
Scotland -29 119 £45,000 - 8
North East +29 104 £43,500 +8.75% 2
Northern Ireland -44 7 £60,000 +71.43%
Channel Islands - 5 £59,000 -

For the 6 months to 18 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Delivery.

1 2008 (41.05%) ITIL
2 1285 (26.27%) Finance
3 1168 (23.88%) Microsoft
4 1047 (21.40%) Windows
5 1000 (20.44%) Service Management
6 790 (16.15%) Agile Software Development
7 764 (15.62%) Project Management
8 748 (15.29%) SLA
9 620 (12.67%) Active Directory
10 595 (12.16%) Degree
11 525 (10.73%) Analytical Skills
12 521 (10.65%) VMware
13 520 (10.63%) Change Management
14 511 (10.45%) SQL
15 493 (10.08%) Continuous Improvement
16 469 (9.59%) Problem Management
17 462 (9.44%) Data Centre
18 451 (9.22%) ITSM
19 449 (9.18%) Incident Management
20 447 (9.14%) Stakeholder Management
21 445 (9.10%) Linux
21 445 (9.10%) Cisco
21 445 (9.10%) Microsoft Azure
22 425 (8.69%) Windows Server
23 410 (8.38%) Microsoft Office
24 392 (8.01%) SQL Server
25 368 (7.52%) Mentoring
26 363 (7.42%) VMware Infrastructure
27 356 (7.28%) Security Cleared
28 344 (7.03%) Management Information System

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 216 (4.42%) MS Exchange
2 195 (3.99%) SharePoint
3 142 (2.90%) IIS
4 110 (2.25%) Skype for Business
5 102 (2.09%) Exchange Server 2010
6 68 (1.39%) Apache
7 62 (1.27%) Exchange Server 2013
8 61 (1.25%) Confluence
9 43 (0.88%) Exchange Server 2007
10 36 (0.74%) Tomcat
11 33 (0.67%) OpenStack
12 31 (0.63%) CMS
13 25 (0.51%) SharePoint 2010
14 23 (0.47%) Blackberry Enterprise Server
15 20 (0.41%) BizTalk Server
15 20 (0.41%) IBM Domino
16 19 (0.39%) SharePoint 2013
17 18 (0.37%) Exchange Server 2003
18 17 (0.35%) Oracle SOA Suite
19 16 (0.33%) Cloud Foundry
Applications
1 410 (8.38%) Microsoft Office
2 259 (5.29%) Microsoft Excel
3 123 (2.51%) Microsoft PowerPoint
4 70 (1.43%) Microsoft Project
5 51 (1.04%) MS Visio
6 13 (0.27%) Spreadsheet
7 4 (0.082%) Chatbot
8 3 (0.061%) Maya
9 2 (0.041%) Adobe Creative Suite
9 2 (0.041%) HipChat
10 1 (0.020%) Adobe After Effects
10 1 (0.020%) Adobe Illustrator
10 1 (0.020%) Adobe Premiere
10 1 (0.020%) InDesign
10 1 (0.020%) InfoPath
10 1 (0.020%) Photoshop
10 1 (0.020%) SPSS
Business Applications
1 78 (1.59%) Dynamics CRM
2 49 (1.00%) Dynamics AX
3 37 (0.76%) Remedy ITSM
4 23 (0.47%) assyst
5 17 (0.35%) SAP S/4HANA
6 16 (0.33%) Dynamics NAV
7 14 (0.29%) Oracle EBS
8 10 (0.20%) RiskWrite
8 10 (0.20%) SAP ERP
9 8 (0.16%) BusinessWorks
9 8 (0.16%) SAP SD
10 7 (0.14%) SAP MM
11 6 (0.12%) Oracle EBS R12
12 5 (0.10%) Magento
12 5 (0.10%) ResourceLink
12 5 (0.10%) SAP GRC
12 5 (0.10%) SAP Hybris
12 5 (0.10%) SAP SM
13 4 (0.082%) SAP CO
13 4 (0.082%) SAP FI
Cloud Services
1 445 (9.10%) Microsoft Azure
2 333 (6.81%) Office 365
3 272 (5.56%) Amazon AWS
4 149 (3.05%) SaaS
5 107 (2.19%) IaaS
6 82 (1.68%) PaaS
7 38 (0.78%) Cloud Computing
8 35 (0.72%) Dynamics 365
9 32 (0.65%) Mimecast
10 26 (0.53%) GitHub
10 26 (0.53%) Google Cloud Platform
11 25 (0.51%) SuccessFactors
12 22 (0.45%) OneDrive
13 21 (0.43%) Azure Active Directory
14 15 (0.31%) AWS CloudFormation
15 10 (0.20%) Yammer
16 9 (0.18%) Amazon EC2
16 9 (0.18%) Serverless
17 8 (0.16%) Dropbox
18 7 (0.14%) OpenDNS
Communications & Networking
1 311 (6.36%) Firewall
2 280 (5.72%) WAN
3 246 (5.03%) LAN
4 183 (3.74%) VPN
5 168 (3.43%) TCP/IP
6 145 (2.96%) DNS
7 144 (2.94%) SAN
8 130 (2.66%) VoIP
9 114 (2.33%) Wireless
10 106 (2.17%) MPLS
11 105 (2.15%) Network Security
12 104 (2.13%) Internet
13 96 (1.96%) Skype
14 89 (1.82%) DHCP
15 86 (1.76%) SSL
16 68 (1.39%) OSPF
17 64 (1.31%) Cisco ASA
18 57 (1.17%) BGP
18 57 (1.17%) VLAN
19 54 (1.10%) Ethernet
Database & Business Intelligence
1 392 (8.01%) SQL Server
2 90 (1.84%) MySQL
3 88 (1.80%) SQL Server Integration Services
4 62 (1.27%) SQL Server Reporting Services
5 58 (1.19%) Big Data
5 58 (1.19%) Data Warehouse
6 56 (1.14%) SQL Server 2012
7 39 (0.80%) PostgreSQL
8 36 (0.74%) Relational Database
9 34 (0.70%) Oracle Database
10 33 (0.67%) NoSQL
11 32 (0.65%) MongoDB
12 31 (0.63%) SQL Server 2008
12 31 (0.63%) SQL Server Analysis Services
13 23 (0.47%) Hadoop
14 21 (0.43%) Apache Cassandra
14 21 (0.43%) SQL Server 2016
15 18 (0.37%) BusinessObjects
15 18 (0.37%) Power BI
16 17 (0.35%) Data Mining
Development Applications
1 115 (2.35%) JIRA
2 95 (1.94%) Jenkins
3 65 (1.33%) Git (software)
4 54 (1.10%) NUnit
5 49 (1.00%) MSTest
6 40 (0.82%) Visual Studio
7 37 (0.76%) Team Foundation Server
8 29 (0.59%) TeamCity
9 23 (0.47%) Atlassian Bamboo
9 23 (0.47%) JUnit
10 22 (0.45%) Bitbucket
11 21 (0.43%) Selenium
12 19 (0.39%) Eclipse
13 17 (0.35%) Octopus Deploy
13 17 (0.35%) Zephyr
14 16 (0.33%) Cucumber
15 14 (0.29%) EasyMock
15 14 (0.29%) NuGet
15 14 (0.29%) Subversion
16 10 (0.20%) JMeter
General
1 1285 (26.27%) Finance
2 267 (5.46%) Banking
3 254 (5.19%) Retail
4 233 (4.76%) Telecoms
5 174 (3.56%) Marketing
6 155 (3.17%) Legal
7 126 (2.58%) Investment Banking
8 111 (2.27%) Manufacturing
9 99 (2.02%) Retail Banking
10 94 (1.92%) Billing
11 85 (1.74%) Back Office
12 83 (1.70%) Military
13 76 (1.55%) Publishing
14 66 (1.35%) Law
15 61 (1.25%) Electronics
16 51 (1.04%) Advertising
17 47 (0.96%) Financial Institution
18 38 (0.78%) Spanish Language
19 32 (0.65%) Automotive
20 27 (0.55%) Local Government
Job Titles
1 870 (17.78%) Service Manager
2 643 (13.14%) Delivery Manager
3 592 (12.10%) Services Delivery Manager
4 581 (11.88%) Analyst
5 357 (7.30%) IT Manager
6 262 (5.36%) Architect
7 250 (5.11%) Consultant
8 181 (3.70%) Infrastructure Engineer
9 178 (3.64%) Support Analyst
10 173 (3.54%) IT Services Manager
11 166 (3.39%) Project Manager
12 160 (3.27%) Support Engineer
13 149 (3.05%) Developer
14 140 (2.86%) Service Analyst
15 128 (2.62%) IT Support
16 126 (2.58%) Senior Manager
16 126 (2.58%) Technical Manager
17 124 (2.53%) Team Leader
18 115 (2.35%) Applications Support
19 110 (2.25%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 250 (5.11%) .NET
2 210 (4.29%) Web Services
3 177 (3.62%) HTML
4 165 (3.37%) XML
5 132 (2.70%) CSS
6 105 (2.15%) SOAP
7 91 (1.86%) ASP.NET
8 74 (1.51%) jQuery
9 70 (1.43%) XSLT
10 69 (1.41%) Middleware
11 63 (1.29%) RESTful
12 59 (1.21%) REST
12 59 (1.21%) WCF
13 51 (1.04%) Silverlight
13 51 (1.04%) WPF
14 48 (0.98%) HTML5
15 47 (0.96%) LINQ
15 47 (0.96%) WF
16 44 (0.90%) AngularJS
17 39 (0.80%) JSON
Miscellaneous
1 525 (10.73%) Analytical Skills
2 462 (9.44%) Data Centre
3 344 (7.03%) Management Information System
4 196 (4.01%) Computer Science
5 153 (3.13%) User Experience
6 108 (2.21%) Virtual Team
7 81 (1.66%) Foreign Exchange (FX)
8 69 (1.41%) Clustering
9 67 (1.37%) Fixed Income
10 66 (1.35%) Blackberry
11 58 (1.19%) Driving Licence
12 54 (1.10%) Replication
13 51 (1.04%) Public Cloud
14 50 (1.02%) Hedge funds
15 48 (0.98%) Enterprise Software
16 44 (0.90%) Hybrid Cloud
17 42 (0.86%) NHS
18 40 (0.82%) Video Conferencing
19 38 (0.78%) Greenfield Project
20 34 (0.70%) Fintech
Operating Systems
1 1047 (21.40%) Windows
2 445 (9.10%) Linux
3 425 (8.69%) Windows Server
4 239 (4.89%) Windows Server 2012
5 233 (4.76%) Windows Server 2008
6 224 (4.58%) Unix
7 206 (4.21%) Windows 7
8 175 (3.58%) Windows 10
9 84 (1.72%) Windows Server 2003
10 63 (1.29%) Solaris
11 60 (1.23%) Red Hat Enterprise Linux
12 48 (0.98%) CentOS
13 43 (0.88%) Windows 8
14 38 (0.78%) Android
14 38 (0.78%) Windows XP
15 30 (0.61%) Apple iOS
16 26 (0.53%) AIX
17 14 (0.29%) Mac OS X
18 10 (0.20%) Mac OS
18 10 (0.20%) Windows Mobile
Processes & Methodologies
1 2008 (41.05%) ITIL
2 1000 (20.44%) Service Management
3 790 (16.15%) Agile Software Development
4 764 (15.62%) Project Management
5 520 (10.63%) Change Management
6 493 (10.08%) Continuous Improvement
7 469 (9.59%) Problem Management
8 451 (9.22%) ITSM
9 449 (9.18%) Incident Management
10 447 (9.14%) Stakeholder Management
11 368 (7.52%) Mentoring
12 340 (6.95%) PRINCE2
13 333 (6.81%) Line Management
14 320 (6.54%) ITIL V3
15 293 (5.99%) Presales
16 258 (5.27%) CRM
17 255 (5.21%) DevOps
18 250 (5.11%) Service Delivery Management
19 247 (5.05%) Coaching
20 244 (4.99%) Business Intelligence
Programming Languages
1 511 (10.45%) SQL
2 276 (5.64%) Java
3 262 (5.36%) PowerShell
4 213 (4.35%) JavaScript
5 192 (3.92%) C#
6 170 (3.48%) Python
7 122 (2.49%) C
8 99 (2.02%) T-SQL
9 86 (1.76%) C++
10 81 (1.66%) PL/SQL
11 68 (1.39%) Bash Shell
12 66 (1.35%) Perl
12 66 (1.35%) PHP
13 45 (0.92%) Ruby
14 33 (0.67%) Shell Script
15 22 (0.45%) VB
15 22 (0.45%) VB.NET
16 18 (0.37%) RPG
17 15 (0.31%) VBScript
18 12 (0.25%) VBA
Qualifications
1 595 (12.16%) Degree
2 356 (7.28%) Security Cleared
3 304 (6.21%) ITIL Certification
4 223 (4.56%) Cisco Certification
5 222 (4.54%) Microsoft Certification
6 203 (4.15%) SC Cleared
7 145 (2.96%) CCNA
7 145 (2.96%) MCSE
8 120 (2.45%) CCNP
9 119 (2.43%) Computer Science Degree
10 103 (2.11%) DV Cleared
11 92 (1.88%) CISSP
12 91 (1.86%) ITIL Foundation Certificate
13 66 (1.35%) ISEB
14 65 (1.33%) MCSA
15 61 (1.25%) MCP
16 55 (1.12%) CISM
17 54 (1.10%) PMI Certification
18 48 (0.98%) VMware Certified Professional (VCP)
19 38 (0.78%) MCITP
Quality Assurance & Compliance
1 748 (15.29%) SLA
2 166 (3.39%) QA
3 120 (2.45%) ISO/IEC 27001
4 85 (1.74%) PCI DSS
5 65 (1.33%) ISO/IEC 20000
6 59 (1.21%) PMO
7 49 (1.00%) GDPR
8 44 (0.90%) Data Quality
9 40 (0.82%) COBIT
10 29 (0.59%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 19 (0.39%) ISO 9001
12 14 (0.29%) HMG Security Policy Framework
13 10 (0.20%) ISO 22301
14 9 (0.18%) GxP
15 7 (0.14%) Sarbanes-Oxley
16 6 (0.12%) Cyber Essentials
16 6 (0.12%) GPG13
17 4 (0.082%) 21 CFR Part 11
18 3 (0.061%) GAMP
18 3 (0.061%) MiFID
System Software
1 620 (12.67%) Active Directory
2 363 (7.42%) VMware Infrastructure
3 197 (4.03%) Hyper-V
4 102 (2.09%) VMware ESXi
5 82 (1.68%) XenApp
6 57 (1.17%) Docker
7 51 (1.04%) XenDesktop
8 44 (0.90%) Virtual Desktop
9 36 (0.74%) vSphere
10 32 (0.65%) Virtual Machines
11 30 (0.61%) Microsoft App-V
12 25 (0.51%) BitLocker
13 22 (0.45%) Terminal Services
14 15 (0.31%) Firmware
15 14 (0.29%) DFS Replication
16 11 (0.22%) Samba
16 11 (0.22%) Xen
16 11 (0.22%) XenServer
17 10 (0.20%) NFS
17 10 (0.20%) Virtual Servers
Systems Management
1 176 (3.60%) SCCM
2 101 (2.06%) Puppet
3 92 (1.88%) SCOM
4 90 (1.84%) Ansible
5 51 (1.04%) Tivoli Storage Manager
6 50 (1.02%) Opscode Chef
7 45 (0.92%) vCenter Server
8 38 (0.78%) Nagios
9 35 (0.72%) SCVMM
10 32 (0.65%) Backup Exec
11 23 (0.47%) Cisco CUCM
12 22 (0.45%) Terraform
12 22 (0.45%) WSUS
13 21 (0.43%) SCOrch
14 19 (0.39%) Tivoli
14 19 (0.39%) XenMobile
15 18 (0.37%) NetBackup
15 18 (0.37%) SCDPM
16 17 (0.35%) Symantec Enterprise Vault
17 16 (0.33%) Kubernetes
Vendors
1 1168 (23.88%) Microsoft
2 521 (10.65%) VMware
3 445 (9.10%) Cisco
4 299 (6.11%) Citrix
5 248 (5.07%) Oracle
6 222 (4.54%) HP
7 218 (4.46%) SAP
8 117 (2.39%) CheckPoint
9 116 (2.37%) Juniper
10 112 (2.29%) ServiceNow
11 107 (2.19%) F5
12 97 (1.98%) SolarWinds
13 90 (1.84%) Dell
13 90 (1.84%) Red Hat
14 87 (1.78%) Xerox
15 82 (1.68%) IBM
16 66 (1.35%) Salesforce.com
17 65 (1.33%) Murex
18 63 (1.29%) NetApp
18 63 (1.29%) Remedy