Period
to 23 January 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 23 January 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 114 91 92
Rank change year-on-year -23 +1 -5
Permanent jobs citing Service Delivery 4,895 5,464 6,249
As % of all permanent IT jobs advertised in the UK 2.80% 3.11% 3.02%
As % of the Processes & Methodologies category 3.12% 3.47% 3.39%
Number of salaries quoted 3,529 4,012 4,893
UK median annual salary £50,000 £47,500 £49,500
Median salary % change year-on-year +5.26% -4.04% +4.21%
10th Percentile £27,500 £26,250 £27,750
90th Percentile £77,500 £75,000 £76,250
UK excluding London median annual salary £45,000 £45,000 £45,000

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,865 157,457 184,205
As % of all permanent IT jobs advertised in the UK 89.85% 89.53% 88.89%
Number of salaries quoted 126,280 130,141 152,691
UK median annual salary £50,000 £48,533 £47,500
Median salary % change year-on-year +3.02% +2.17% +5.56%
10th Percentile £28,750 £28,125 £27,500
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 23 January 2018.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 4,575 £50,000 +5.26% 625
UK excluding London -33 2,878 £45,000 - 477
London +14 1,867 £55,000 - 184
North of England -13 736 £45,000 +3.45% 126
South East -46 712 £45,000 -10.00% 127
Midlands -20 609 £47,500 +5.56% 99
West Midlands -16 463 £50,000 +11.11% 61
South West -32 353 £45,000 +21.62% 32
North West -29 350 £50,000 +11.11% 52
East of England -42 296 £45,000 -5.26% 58
Yorkshire -4 292 £40,000 -5.88% 57
East Midlands -45 146 £42,000 -6.67% 37
Wales +44 126 £49,039 +30.77% 7
Scotland -34 117 £42,500 -5.56% 26
North East +20 95 £42,700 +0.47% 17
Northern Ireland -32 6 £55,000 +15.79% 3
Channel Islands - 4 £59,000 -

For the 6 months to 23 January 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Delivery.

1 1,996 (40.78%) ITIL
2 1,204 (24.60%) Finance
3 1,191 (24.33%) Microsoft
4 1,116 (22.80%) Service Management
5 1,091 (22.29%) Windows
6 795 (16.24%) Agile Software Development
7 766 (15.65%) Project Management
8 749 (15.30%) SLA
9 652 (13.32%) Active Directory
10 586 (11.97%) Change Management
11 558 (11.40%) Degree
12 548 (11.20%) VMware
13 546 (11.15%) SQL
14 545 (11.13%) Microsoft Azure
15 507 (10.36%) Stakeholder Management
16 496 (10.13%) Analytical Skills
17 494 (10.09%) Continuous Improvement
18 478 (9.77%) ITSM
19 468 (9.56%) Microsoft Office
20 462 (9.44%) Problem Management
21 461 (9.42%) Data Centre
22 439 (8.97%) Incident Management
23 434 (8.87%) Windows Server
24 423 (8.64%) Security Cleared
25 415 (8.48%) Linux
26 414 (8.46%) VMware Infrastructure
27 413 (8.44%) SQL Server
28 400 (8.17%) Cisco
29 382 (7.80%) Office 365
30 374 (7.64%) Presales

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 230 (4.70%) SharePoint
2 171 (3.49%) MS Exchange
3 141 (2.88%) IIS
4 103 (2.10%) Skype for Business
5 94 (1.92%) Exchange Server 2010
6 61 (1.25%) Confluence
7 55 (1.12%) Exchange Server 2013
8 51 (1.04%) Apache
9 47 (0.96%) CMS
10 38 (0.78%) OpenStack
11 36 (0.74%) Tomcat
12 34 (0.69%) BizTalk Server
13 29 (0.59%) SharePoint 2010
14 28 (0.57%) SharePoint 2013
15 21 (0.43%) Blackberry Enterprise Server
16 20 (0.41%) Cloud Foundry
17 18 (0.37%) Exchange Server 2007
18 17 (0.35%) WebLogic
19 13 (0.27%) JBoss
19 13 (0.27%) SharePoint Server
Applications
1 468 (9.56%) Microsoft Office
2 228 (4.66%) Microsoft Excel
3 121 (2.47%) Microsoft PowerPoint
4 64 (1.31%) Microsoft Project
5 40 (0.82%) MS Visio
6 16 (0.33%) Spreadsheet
7 4 (0.082%) Maya
8 3 (0.061%) Chatbot
9 2 (0.041%) Adobe Creative Suite
9 2 (0.041%) Stata
10 1 (0.020%) Acrobat
10 1 (0.020%) Adobe After Effects
10 1 (0.020%) Adobe Illustrator
10 1 (0.020%) Adobe Premiere
10 1 (0.020%) HipChat
10 1 (0.020%) InDesign
10 1 (0.020%) InfoPath
10 1 (0.020%) Photoshop
10 1 (0.020%) SPSS
Business Applications
1 77 (1.57%) Dynamics CRM
2 44 (0.90%) Dynamics AX
3 30 (0.61%) Remedy ITSM
4 27 (0.55%) Oracle EBS
5 14 (0.29%) assyst
5 14 (0.29%) Elite 3E
6 13 (0.27%) SAP ERP
7 10 (0.20%) Dynamics NAV
7 10 (0.20%) MetaTrader
7 10 (0.20%) SAP Hybris
7 10 (0.20%) SAP S/4HANA
8 8 (0.16%) RiskWrite
9 7 (0.14%) Oracle EBS R12
9 7 (0.14%) Salesforce.com CRM
9 7 (0.14%) SAP CO
9 7 (0.14%) SAP FI
9 7 (0.14%) SAP FI/CO
9 7 (0.14%) SAP GRC
9 7 (0.14%) SAP SD
10 6 (0.12%) SAP SM
Cloud Services
1 545 (11.13%) Microsoft Azure
2 382 (7.80%) Office 365
3 342 (6.99%) Amazon AWS
4 156 (3.19%) IaaS
5 151 (3.08%) SaaS
6 135 (2.76%) PaaS
7 62 (1.27%) Serverless
8 58 (1.18%) Google Cloud Platform
9 34 (0.69%) Azure Active Directory
10 33 (0.67%) Cloud Computing
11 29 (0.59%) SuccessFactors
12 28 (0.57%) GitHub
13 27 (0.55%) OneDrive
14 24 (0.49%) Cortana Intelligence Suite
15 23 (0.47%) Azure Data Factory
15 23 (0.47%) Dynamics 365
16 18 (0.37%) Mimecast
17 16 (0.33%) Amazon EC2
18 11 (0.22%) AWS Lambda
19 10 (0.20%) Dropbox
Communications & Networking
1 290 (5.92%) Firewall
2 270 (5.52%) WAN
3 238 (4.86%) LAN
4 170 (3.47%) TCP/IP
5 141 (2.88%) Wireless
6 139 (2.84%) VPN
7 132 (2.70%) DNS
8 122 (2.49%) Network Security
9 113 (2.31%) SAN
10 103 (2.10%) Internet
11 87 (1.78%) VoIP
12 86 (1.76%) MPLS
13 79 (1.61%) DHCP
14 72 (1.47%) Skype
15 66 (1.35%) VLAN
16 64 (1.31%) OSPF
16 64 (1.31%) SSL
17 45 (0.92%) Intrusion Detection
18 44 (0.90%) BGP
18 44 (0.90%) Wi-Fi
Database & Business Intelligence
1 413 (8.44%) SQL Server
2 101 (2.06%) SQL Server Integration Services
3 81 (1.65%) MySQL
3 81 (1.65%) SQL Server 2012
4 66 (1.35%) Big Data
4 66 (1.35%) Data Warehouse
5 62 (1.27%) SQL Server 2008
5 62 (1.27%) SQL Server Reporting Services
6 55 (1.12%) Power BI
7 41 (0.84%) Relational Database
8 39 (0.80%) PostgreSQL
9 37 (0.76%) SQL Server 2016
10 36 (0.74%) Oracle Database
11 34 (0.69%) MongoDB
12 31 (0.63%) NoSQL
13 26 (0.53%) Azure SQL Database
14 25 (0.51%) Data Lake
15 24 (0.49%) Data Mining
16 23 (0.47%) BusinessObjects
17 21 (0.43%) SQL Server Analysis Services
Development Applications
1 143 (2.92%) Git (software)
2 127 (2.59%) Visual Studio
3 121 (2.47%) JIRA
4 88 (1.80%) Jenkins
5 58 (1.18%) Team Foundation Server
6 49 (1.00%) NUnit
7 47 (0.96%) Visual Studio Team System
8 45 (0.92%) MSTest
9 35 (0.72%) TeamCity
10 28 (0.57%) Atlassian Bamboo
11 25 (0.51%) Maven
12 24 (0.49%) Cucumber
13 23 (0.47%) Eclipse
13 23 (0.47%) Octopus Deploy
14 22 (0.45%) Jasmine
15 21 (0.43%) Selenium
16 20 (0.41%) MSBuild
17 19 (0.39%) NuGet
18 18 (0.37%) Zephyr
19 17 (0.35%) Bitbucket
General
1 1,204 (24.60%) Finance
2 244 (4.98%) Banking
3 241 (4.92%) Retail
4 198 (4.04%) Marketing
5 188 (3.84%) Telecoms
6 166 (3.39%) Legal
7 95 (1.94%) Billing
8 88 (1.80%) Investment Banking
8 88 (1.80%) Military
9 82 (1.68%) Law
10 71 (1.45%) Manufacturing
11 61 (1.25%) Retail Banking
12 60 (1.23%) Back Office
12 60 (1.23%) Publishing
13 53 (1.08%) Advertising
14 31 (0.63%) Electronics
15 25 (0.51%) Front Office
16 24 (0.49%) Financial Institution
17 23 (0.47%) Pharmaceutical
17 23 (0.47%) Spanish Language
Job Titles
1 862 (17.61%) Service Manager
2 613 (12.52%) Delivery Manager
3 578 (11.81%) Analyst
4 547 (11.17%) Services Delivery Manager
5 318 (6.50%) IT Manager
6 288 (5.88%) Architect
7 238 (4.86%) Consultant
8 192 (3.92%) Support Analyst
9 161 (3.29%) Developer
9 161 (3.29%) Infrastructure Engineer
10 160 (3.27%) Support Engineer
11 159 (3.25%) IT Services Manager
12 151 (3.08%) Technical Manager
13 133 (2.72%) IT Support
13 133 (2.72%) Service Analyst
14 132 (2.70%) Project Manager
15 130 (2.66%) Team Leader
16 114 (2.33%) IT Analyst
17 112 (2.29%) Head of IT
18 110 (2.25%) Solutions Architect
Libraries, Frameworks & Software Standards
1 310 (6.33%) .NET
2 237 (4.84%) Web Services
3 200 (4.09%) HTML
4 175 (3.58%) XML
5 172 (3.51%) CSS
6 124 (2.53%) ASP.NET
7 89 (1.82%) SOAP
7 89 (1.82%) XSLT
8 84 (1.72%) jQuery
9 81 (1.65%) Middleware
9 81 (1.65%) WCF
10 66 (1.35%) RESTful
11 63 (1.29%) REST
12 57 (1.16%) AngularJS
13 51 (1.04%) ASP.NET MVC
14 48 (0.98%) WPF
15 47 (0.96%) Silverlight
16 44 (0.90%) .NET Framework
17 43 (0.88%) LINQ
17 43 (0.88%) WF
Miscellaneous
1 496 (10.13%) Analytical Skills
2 461 (9.42%) Data Centre
3 308 (6.29%) Management Information System
4 177 (3.62%) Computer Science
5 176 (3.60%) User Experience
6 86 (1.76%) Enterprise Software
7 79 (1.61%) Virtual Team
8 78 (1.59%) Public Cloud
9 65 (1.33%) Fintech
10 60 (1.23%) Replication
11 59 (1.21%) Fat Client
11 59 (1.21%) Hybrid Cloud
11 59 (1.21%) Thin Client
12 56 (1.14%) Driving Licence
13 51 (1.04%) Blackberry
14 47 (0.96%) Clustering
15 46 (0.94%) Distributed Denial-of-Service
16 44 (0.90%) CMDB
17 43 (0.88%) Foreign Exchange (FX)
18 40 (0.82%) Mobile App
Operating Systems
1 1,091 (22.29%) Windows
2 434 (8.87%) Windows Server
3 415 (8.48%) Linux
4 259 (5.29%) Windows Server 2012
5 251 (5.13%) Windows 7
6 229 (4.68%) Windows Server 2008
7 203 (4.15%) Windows 10
8 199 (4.07%) Unix
9 54 (1.10%) Windows Server 2003
10 51 (1.04%) Solaris
11 48 (0.98%) Windows 8
12 44 (0.90%) Red Hat Enterprise Linux
13 35 (0.72%) Android
13 35 (0.72%) CentOS
14 31 (0.63%) Windows XP
15 28 (0.57%) Apple iOS
16 23 (0.47%) Mac OS X
17 22 (0.45%) AIX
18 12 (0.25%) Kali Linux
19 9 (0.18%) Windows 2000 Server
Processes & Methodologies
1 1,996 (40.78%) ITIL
2 1,116 (22.80%) Service Management
3 795 (16.24%) Agile Software Development
4 766 (15.65%) Project Management
5 586 (11.97%) Change Management
6 507 (10.36%) Stakeholder Management
7 494 (10.09%) Continuous Improvement
8 478 (9.77%) ITSM
9 462 (9.44%) Problem Management
10 439 (8.97%) Incident Management
11 374 (7.64%) Presales
12 356 (7.27%) ITIL V3
13 308 (6.29%) Line Management
14 307 (6.27%) Mentoring
15 303 (6.19%) DevOps
16 296 (6.05%) PRINCE2
17 277 (5.66%) Coaching
18 260 (5.31%) CRM
19 254 (5.19%) Business Intelligence
20 250 (5.11%) Service Delivery Management
Programming Languages
1 546 (11.15%) SQL
2 312 (6.37%) PowerShell
3 284 (5.80%) Java
4 268 (5.47%) JavaScript
5 262 (5.35%) C#
6 182 (3.72%) Python
7 100 (2.04%) C
8 92 (1.88%) T-SQL
9 84 (1.72%) C++
10 80 (1.63%) PL/SQL
11 77 (1.57%) Perl
12 74 (1.51%) PHP
13 71 (1.45%) Bash Shell
14 53 (1.08%) Ruby
15 33 (0.67%) Shell Script
16 27 (0.55%) VB.NET
17 26 (0.53%) RPG
18 16 (0.33%) VB
19 14 (0.29%) COBOL
20 12 (0.25%) Groovy
Qualifications
1 558 (11.40%) Degree
2 423 (8.64%) Security Cleared
3 287 (5.86%) ITIL Certification
4 222 (4.54%) SC Cleared
5 214 (4.37%) Cisco Certification
6 209 (4.27%) Microsoft Certification
7 134 (2.74%) CCNA
7 134 (2.74%) CCNP
7 134 (2.74%) MCSE
8 109 (2.23%) DV Cleared
9 107 (2.19%) Computer Science Degree
10 103 (2.10%) ITIL Foundation Certificate
11 70 (1.43%) CISSP
12 67 (1.37%) MCP
13 60 (1.23%) MCSA
14 51 (1.04%) PMI Certification
15 44 (0.90%) VMware Certified Professional (VCP)
16 36 (0.74%) CISM
17 35 (0.72%) PMP
18 34 (0.69%) ISEB
Quality Assurance & Compliance
1 749 (15.30%) SLA
2 164 (3.35%) QA
3 97 (1.98%) ISO/IEC 27001
4 65 (1.33%) GDPR
5 57 (1.16%) PMO
6 54 (1.10%) ISO/IEC 20000
7 52 (1.06%) PCI DSS
8 32 (0.65%) COBIT
9 30 (0.61%) ISO 9001
10 28 (0.57%) Data Quality
11 11 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 8 (0.16%) HMG Security Policy Framework
13 6 (0.12%) GPG13
13 6 (0.12%) Sarbanes-Oxley
14 5 (0.10%) Cyber Essentials
14 5 (0.10%) GxP
14 5 (0.10%) MiFID
14 5 (0.10%) TickIT
15 4 (0.082%) 21 CFR Part 11
15 4 (0.082%) PA-DSS
System Software
1 652 (13.32%) Active Directory
2 414 (8.46%) VMware Infrastructure
3 235 (4.80%) Hyper-V
4 106 (2.17%) VMware ESXi
5 90 (1.84%) XenApp
6 72 (1.47%) Virtual Desktop
7 70 (1.43%) Virtual Machines
8 69 (1.41%) Docker
9 67 (1.37%) XenDesktop
10 58 (1.18%) Microsoft App-V
11 54 (1.10%) BitLocker
12 46 (0.94%) vSphere
13 12 (0.25%) XenServer
14 10 (0.20%) Firmware
14 10 (0.20%) Terminal Services
15 8 (0.16%) DFS Replication
15 8 (0.16%) NFS
15 8 (0.16%) Samba
15 8 (0.16%) Terminal Server
15 8 (0.16%) Xen
Systems Management
1 204 (4.17%) SCCM
2 102 (2.08%) Puppet
3 91 (1.86%) SCOM
4 84 (1.72%) Ansible
5 76 (1.55%) SCVMM
6 75 (1.53%) Tivoli Storage Manager
7 63 (1.29%) Opscode Chef
8 35 (0.72%) vCenter Server
9 32 (0.65%) SCOrch
10 28 (0.57%) SCDPM
11 27 (0.55%) Microsoft Data Protection Manager
11 27 (0.55%) Microsoft Intune
11 27 (0.55%) Nagios
12 25 (0.51%) Kubernetes
13 21 (0.43%) Forefront Identity Manager
14 18 (0.37%) FortiGate
15 17 (0.35%) SCSM
16 16 (0.33%) Terraform
17 15 (0.31%) Cisco CUCM
18 14 (0.29%) XenMobile
Vendors
1 1,191 (24.33%) Microsoft
2 548 (11.20%) VMware
3 400 (8.17%) Cisco
4 359 (7.33%) Citrix
5 236 (4.82%) Oracle
6 195 (3.98%) HP
7 189 (3.86%) SAP
8 125 (2.55%) Juniper
8 125 (2.55%) ServiceNow
9 122 (2.49%) F5
10 115 (2.35%) Google
11 113 (2.31%) CheckPoint
12 99 (2.02%) SolarWinds
13 97 (1.98%) Xerox
14 79 (1.61%) IBM
15 77 (1.57%) Salesforce.com
16 62 (1.27%) Red Hat
17 60 (1.23%) Capita
18 59 (1.21%) Dell
18 59 (1.21%) Remedy