Period
to 2 March 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 2 March 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
UK
6 months to
2 Mar 2021
Same period 2020 Same period 2019
Rank 153 126 115
Rank change year-on-year -27 -11 +3
Permanent jobs citing Service Delivery 1,583 3,182 4,321
As % of all permanent jobs advertised in the UK 2.10% 2.62% 2.87%
As % of the Processes & Methodologies category 2.27% 2.85% 3.11%
Number of salaries quoted 1,334 2,568 3,237
Median annual salary £50,000 £50,198 £50,000
Median salary % change year-on-year -0.39% +0.40% -
10th Percentile £30,000 £29,000 £27,500
90th Percentile £82,500 £80,000 £82,500
UK excluding London median annual salary £45,000 £50,000 £46,192
% change year-on-year -10.00% +8.25% +2.65%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 69,801 111,605 138,829
As % of all permanent IT jobs advertised in the UK 92.60% 92.03% 92.33%
Number of salaries quoted 54,676 89,461 111,007
Median annual salary £55,000 £53,500 £52,500
Median salary % change year-on-year +2.80% +1.90% +5.00%
10th Percentile £32,500 £30,750 £30,000
90th Percentile £90,000 £88,750 £85,000
UK excluding London median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 2 March 2021.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 2 March 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 1,384 £50,000 -4.76% 296
UK excluding London -49 965 £45,000 -10.00% 247
London -10 454 £60,000 +4.35% 78
South East -26 250 £50,000 -4.76% 54
North of England -60 234 £45,500 -2.67% 57
Midlands -20 205 £45,000 -10.00% 50
Work from Home -61 186 £55,000 +4.76% 39
West Midlands -19 131 £45,000 -14.29% 34
South West -23 128 £40,588 -9.81% 31
North West -28 118 £43,000 -14.00% 29
Yorkshire -53 85 £47,000 -6.00% 22
East of England -16 76 £40,000 -23.08% 25
East Midlands -22 73 £40,000 -5.88% 16
Scotland -37 47 £41,500 -2.35% 20
North East -27 31 £50,000 +28.21% 6
Wales +30 30 £43,500 +24.29% 9
Northern Ireland -3 5 £36,500 -8.75% 1

For the 6 months to 2 March 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 521 (32.91%) ITIL
2 409 (25.84%) Microsoft
3 352 (22.24%) Finance
4 313 (19.77%) Service Management
5 274 (17.31%) Windows
6 265 (16.74%) Azure
7 258 (16.30%) Microsoft 365
8 255 (16.11%) Agile Software Development
9 235 (14.85%) Project Management
10 228 (14.40%) SLA
11 216 (13.64%) Problem-Solving
12 212 (13.39%) Active Directory
13 190 (12.00%) Continuous Improvement
14 168 (10.61%) Degree
15 167 (10.55%) Project Delivery
16 163 (10.30%) Analytical Skills
17 162 (10.23%) VMware
18 160 (10.11%) Change Management
19 156 (9.85%) DevOps
20 151 (9.54%) SQL
21 148 (9.35%) AWS
22 145 (9.16%) Stakeholder Management
23 143 (9.03%) Management Information System
24 134 (8.46%) ITSM
25 130 (8.21%) Microsoft Office
26 125 (7.90%) Information Security
27 124 (7.83%) Mentoring
27 124 (7.83%) Windows Server
28 122 (7.71%) Security Cleared
29 120 (7.58%) Decision-Making

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (5.62%) SharePoint
2 42 (2.65%) MS Exchange
3 28 (1.77%) IIS
4 24 (1.52%) Confluence
5 14 (0.88%) Exchange Server 2013
6 12 (0.76%) Skype for Business
7 11 (0.69%) SAS
8 10 (0.63%) CMS
8 10 (0.63%) WebSphere
9 8 (0.51%) Exchange Server 2010
9 8 (0.51%) OpenStack
10 7 (0.44%) Exchange Server 2007
10 7 (0.44%) Tomcat
10 7 (0.44%) WebLogic
11 6 (0.38%) Sitecore CMS
12 5 (0.32%) Sitefinity
13 4 (0.25%) Elasticsearch
13 4 (0.25%) Jadu
14 3 (0.19%) Blackberry Enterprise Server
14 3 (0.19%) Umbraco
Applications
1 130 (8.21%) Microsoft Office
2 77 (4.86%) Microsoft Excel
3 35 (2.21%) Microsoft PowerPoint
4 22 (1.39%) Microsoft Project
5 20 (1.26%) Sketch
6 19 (1.20%) Figma
6 19 (1.20%) InVision
7 14 (0.88%) MS Visio
8 4 (0.25%) Open Workbench
9 2 (0.13%) Adobe XD
10 1 (0.063%) Maya
10 1 (0.063%) PrintSoft PReS
10 1 (0.063%) Spreadsheet
Business Applications
1 16 (1.01%) Remedy ITSM
2 14 (0.88%) SAP S/4HANA
3 11 (0.69%) Oracle EBS
4 6 (0.38%) Dynamics CRM
4 6 (0.38%) NetSuite
4 6 (0.38%) SAP CO
4 6 (0.38%) SAP ERP
4 6 (0.38%) SAP GTS
5 5 (0.32%) SAP FI
5 5 (0.32%) SAP FI/CO
6 4 (0.25%) Adobe Campaign
6 4 (0.25%) SAP HR
6 4 (0.25%) SAP MM
6 4 (0.25%) SAP Oil and Gas
6 4 (0.25%) Unica
7 3 (0.19%) Oracle 11i
7 3 (0.19%) Oracle EBS R12
7 3 (0.19%) Oracle Financials
7 3 (0.19%) SAP BPC
7 3 (0.19%) Visualfiles
Cloud Services
1 265 (16.74%) Azure
2 258 (16.30%) Microsoft 365
3 148 (9.35%) AWS
4 71 (4.49%) SaaS
5 61 (3.85%) PaaS
6 56 (3.54%) IaaS
7 49 (3.10%) Azure Active Directory
8 48 (3.03%) Power Platform
9 33 (2.08%) GCP
10 22 (1.39%) Cloud Computing
11 19 (1.20%) Serverless
12 11 (0.69%) Mimecast
12 11 (0.69%) OneDrive
12 11 (0.69%) Smartsheet
13 8 (0.51%) Dynamics 365
14 7 (0.44%) Azure ExpressRoute
14 7 (0.44%) Virtual Private Cloud
15 5 (0.32%) G Suite
15 5 (0.32%) Power Automate
15 5 (0.32%) PowerApps
Communications & Networking
1 101 (6.38%) Firewall
2 83 (5.24%) WAN
3 71 (4.49%) LAN
4 70 (4.42%) DNS
5 68 (4.30%) VPN
6 43 (2.72%) Internet
7 39 (2.46%) Wireless
8 38 (2.40%) Network Security
9 34 (2.15%) TCP/IP
10 33 (2.08%) VLAN
11 31 (1.96%) BGP
11 31 (1.96%) DHCP
11 31 (1.96%) OSPF
12 29 (1.83%) SAN
13 27 (1.71%) MPLS
14 23 (1.45%) Remote Desktop
15 21 (1.33%) Skype
15 21 (1.33%) Unified Communications
16 20 (1.26%) Cisco IOS
17 19 (1.20%) Wi-Fi
Database & Business Intelligence
1 95 (6.00%) SQL Server
2 34 (2.15%) Power BI
3 14 (0.88%) Big Data
3 14 (0.88%) DB2
3 14 (0.88%) PostgreSQL
4 12 (0.76%) MySQL
5 10 (0.63%) Azure SQL Database
5 10 (0.63%) Relational Database
5 10 (0.63%) SQL Server Integration Services
5 10 (0.63%) Tableau
6 9 (0.57%) Data Mining
6 9 (0.57%) MongoDB
7 8 (0.51%) Amazon RDS
7 8 (0.51%) Data Warehouse
7 8 (0.51%) Oracle Database
7 8 (0.51%) Oracle Reports
8 7 (0.44%) Apache Hive
8 7 (0.44%) Hadoop
8 7 (0.44%) SQL Server Reporting Services
8 7 (0.44%) Text Mining
Development Applications
1 38 (2.40%) JIRA
2 26 (1.64%) Jenkins
3 19 (1.20%) Git (software)
4 15 (0.95%) Maven
4 15 (0.95%) Visual Studio
5 13 (0.82%) Ant
6 7 (0.44%) Atlassian Bamboo
7 6 (0.38%) Gradle
8 3 (0.19%) Bitbucket
8 3 (0.19%) eCATT
9 2 (0.13%) git-flow
9 2 (0.13%) GitLab
9 2 (0.13%) IntelliJ
9 2 (0.13%) REST Assured
9 2 (0.13%) Selenium
9 2 (0.13%) SoapUI
9 2 (0.13%) TestNG
9 2 (0.13%) Travis CI
9 2 (0.13%) Visual Studio Team System
9 2 (0.13%) WebDriver
General
1 352 (22.24%) Finance
2 106 (6.70%) Public Sector
3 98 (6.19%) Retail
4 65 (4.11%) Telecoms
5 64 (4.04%) Legal
6 61 (3.85%) Law
7 45 (2.84%) Marketing
8 34 (2.15%) Banking
9 25 (1.58%) Manufacturing
10 20 (1.26%) Local Government
11 18 (1.14%) Publishing
12 17 (1.07%) Back Office
12 17 (1.07%) Electronics
13 16 (1.01%) Automotive
14 10 (0.63%) Billing
14 10 (0.63%) Games
15 9 (0.57%) Aerospace
16 8 (0.51%) Military
16 8 (0.51%) Pharmaceutical
16 8 (0.51%) Police
Job Titles
1 248 (15.67%) Service Manager
2 211 (13.33%) Delivery Manager
3 201 (12.70%) Analyst
4 183 (11.56%) Service Delivery Manager
5 111 (7.01%) IT Manager
6 69 (4.36%) Architect
6 69 (4.36%) Consultant
7 66 (4.17%) Service Analyst
8 58 (3.66%) Team Leader
9 53 (3.35%) IT Services Manager
10 50 (3.16%) Infrastructure Engineer
11 46 (2.91%) Support Analyst
12 45 (2.84%) Developer
12 45 (2.84%) Support Engineer
13 42 (2.65%) IT Support
14 40 (2.53%) IT Analyst
15 38 (2.40%) Cloud Engineer
15 38 (2.40%) Project Manager
16 36 (2.27%) Applications Support
17 34 (2.15%) IT Services Delivery Manager
Libraries, Frameworks & Software Standards
1 47 (2.97%) .NET
2 39 (2.46%) HTML
3 37 (2.34%) CSS
4 23 (1.45%) JSON
4 23 (1.45%) Middleware
5 21 (1.33%) Web Services
6 19 (1.20%) HTML5
7 15 (0.95%) XML
8 14 (0.88%) Velocity
9 11 (0.69%) .NET Core
9 11 (0.69%) SAML
10 9 (0.57%) ASP.NET
10 9 (0.57%) CSS3
10 9 (0.57%) jQuery
10 9 (0.57%) LAMP
10 9 (0.57%) YAML
11 8 (0.51%) .NET Framework
11 8 (0.51%) ASP.NET MVC
11 8 (0.51%) Java EE
12 7 (0.44%) JDBC
Miscellaneous
1 163 (10.30%) Analytical Skills
2 143 (9.03%) Management Information System
3 118 (7.45%) Data Centre
4 80 (5.05%) User Experience
5 69 (4.36%) Self-Motivation
6 47 (2.97%) Driving Licence
7 36 (2.27%) Public Cloud
8 26 (1.64%) Virtual Team
9 25 (1.58%) Replication
10 19 (1.20%) Enterprise Software
11 18 (1.14%) CMDB
12 17 (1.07%) Cyberthreat
13 16 (1.01%) Mobile App
14 15 (0.95%) NHS
15 13 (0.82%) IVR
16 12 (0.76%) Hybrid Cloud
17 11 (0.69%) iPad
17 11 (0.69%) Reinsurance
17 11 (0.69%) Smartphone
18 10 (0.63%) Video Conferencing
Operating Systems
1 274 (17.31%) Windows
2 124 (7.83%) Windows Server
3 90 (5.69%) Linux
4 84 (5.31%) Windows 10
5 35 (2.21%) Android
5 35 (2.21%) Windows Server 2012
5 35 (2.21%) Windows Server 2016
6 28 (1.77%) Unix
7 26 (1.64%) Windows 7
8 19 (1.20%) Windows Server 2019
9 17 (1.07%) Windows Server 2008
10 14 (0.88%) Apple iOS
10 14 (0.88%) CentOS
10 14 (0.88%) Mac OS
11 12 (0.76%) Red Hat Enterprise Linux
12 9 (0.57%) Mac OS X
13 8 (0.51%) Fedora
14 6 (0.38%) SUSE
14 6 (0.38%) Ubuntu
14 6 (0.38%) Windows 8
Processes & Methodologies
1 521 (32.91%) ITIL
2 313 (19.77%) Service Management
3 255 (16.11%) Agile Software Development
4 235 (14.85%) Project Management
5 216 (13.64%) Problem-Solving
6 190 (12.00%) Continuous Improvement
7 167 (10.55%) Project Delivery
8 160 (10.11%) Change Management
9 156 (9.85%) DevOps
10 145 (9.16%) Stakeholder Management
11 134 (8.46%) ITSM
12 125 (7.90%) Information Security
13 124 (7.83%) Mentoring
14 120 (7.58%) Decision-Making
15 107 (6.76%) Incident Management
16 98 (6.19%) Presales
17 95 (6.00%) Line Management
18 93 (5.87%) Collaborative Working
18 93 (5.87%) Problem Management
19 91 (5.75%) Coaching
Programming Languages
1 151 (9.54%) SQL
2 107 (6.76%) PowerShell
3 61 (3.85%) Python
4 50 (3.16%) C
5 48 (3.03%) JavaScript
6 36 (2.27%) C#
7 32 (2.02%) Java
8 22 (1.39%) T-SQL
9 21 (1.33%) Perl
10 17 (1.07%) Bash Shell
11 13 (0.82%) PHP
11 13 (0.82%) Shell Script
12 7 (0.44%) Go
12 7 (0.44%) Ruby
12 7 (0.44%) VB
13 5 (0.32%) VBA
14 4 (0.25%) VBScript
15 3 (0.19%) C++
15 3 (0.19%) R
16 1 (0.063%) TypeScript
Qualifications
1 168 (10.61%) Degree
2 122 (7.71%) Security Cleared
3 100 (6.32%) SC Cleared
4 86 (5.43%) ITIL Certification
5 57 (3.60%) DBS Check
6 47 (2.97%) Cisco Certification
7 28 (1.77%) CCNP
8 25 (1.58%) Microsoft Certification
9 16 (1.01%) DV Cleared
9 16 (1.01%) ITIL Foundation Certificate
10 15 (0.95%) CCNA
10 15 (0.95%) CISSP
11 14 (0.88%) BPSS Clearance
12 13 (0.82%) CISM
12 13 (0.82%) MCSA
13 12 (0.76%) Computer Science Degree
14 10 (0.63%) MCSE
15 8 (0.51%) CISA
15 8 (0.51%) PMI Certification
16 7 (0.44%) MBA
Quality Assurance & Compliance
1 228 (14.40%) SLA
2 68 (4.30%) ISO/IEC 27001
3 53 (3.35%) QA
4 42 (2.65%) GDPR
5 32 (2.02%) PMO
6 27 (1.71%) COBIT
7 25 (1.58%) ISO/IEC 20000
8 21 (1.33%) PCI DSS
9 20 (1.26%) Data Quality
10 16 (1.01%) BS25999
10 16 (1.01%) ISO 9001
11 10 (0.63%) Cyber Essentials
12 9 (0.57%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 8 (0.51%) Cyber Essentials PLUS
13 8 (0.51%) ISO 22301
14 7 (0.44%) NIST
14 7 (0.44%) OASIS TOSCA
15 6 (0.38%) Sarbanes-Oxley
16 5 (0.32%) Good Clinical Practice
17 4 (0.25%) COSHH
System Software
1 212 (13.39%) Active Directory
2 108 (6.82%) VMware Infrastructure
3 39 (2.46%) Docker
4 35 (2.21%) Hyper-V
5 17 (1.07%) VMware ESXi
6 13 (0.82%) KVM
6 13 (0.82%) XenApp
7 12 (0.76%) Virtual Machines
8 11 (0.69%) BitLocker
9 10 (0.63%) vSphere
10 9 (0.57%) Virtual Desktop
11 8 (0.51%) XenDesktop
12 7 (0.44%) Firmware
13 6 (0.38%) oVirt
13 6 (0.38%) Slurm Workload Manager
13 6 (0.38%) vCloud
14 5 (0.32%) Microsoft Virtual Server
14 5 (0.32%) Virtual Servers
14 5 (0.32%) VMware NSX
15 3 (0.19%) Oracle RAC
Systems Management
1 82 (5.18%) SCCM
2 57 (3.60%) Microsoft Intune
3 46 (2.91%) Ansible
4 43 (2.72%) Kubernetes
5 38 (2.40%) Terraform
6 28 (1.77%) Puppet
7 23 (1.45%) Opscode Chef
8 15 (0.95%) WSUS
9 12 (0.76%) NetBackup
10 11 (0.69%) vCenter Server
11 10 (0.63%) Single Sign-On
12 9 (0.57%) ZABBIX
13 8 (0.51%) Nagios
14 7 (0.44%) SCOrch
15 6 (0.38%) Istio
15 6 (0.38%) Jamf Pro
15 6 (0.38%) Nessus
15 6 (0.38%) Observium
15 6 (0.38%) Red Hat Spacewalk
16 5 (0.32%) SCOM
Vendors
1 409 (25.84%) Microsoft
2 162 (10.23%) VMware
3 107 (6.76%) Cisco
4 86 (5.43%) ServiceNow
5 82 (5.18%) SAP
6 73 (4.61%) Citrix
7 65 (4.11%) Oracle
8 33 (2.08%) Apple
8 33 (2.08%) IBM
9 32 (2.02%) Google
10 30 (1.90%) iManage
11 29 (1.83%) Remedy
12 28 (1.77%) Salesforce.com
12 28 (1.77%) Veeam
13 25 (1.58%) Palo Alto
14 24 (1.52%) CheckPoint
15 23 (1.45%) HP
16 21 (1.33%) Dell
16 21 (1.33%) PeopleSoft
17 17 (1.07%) NetApp