Period
to 19 February 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 February 2020 with a comparison to the same period in the previous 2 years.

Service Delivery
UK
6 months to
19 Feb 2020
Same period 2019 Same period 2018
Rank 127 118 116
Rank change year-on-year -9 -2 -18
Permanent jobs citing Service Delivery 3,259 4,323 4,959
As % of all permanent IT jobs advertised in the UK 2.63% 2.85% 2.82%
As % of the Processes & Methodologies category 2.86% 3.09% 3.06%
Number of salaries quoted 2,473 3,041 3,493
UK median annual salary £50,198 £50,000 £50,000
Median salary % change year-on-year +0.40% - +5.26%
10th Percentile £29,000 £28,000 £27,750
90th Percentile £80,000 £82,500 £77,500
UK excluding London median annual salary £48,500 £46,000 £45,000
% change year-on-year +5.43% +2.22% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 114,031 139,701 161,967
As % of all permanent IT jobs advertised in the UK 91.92% 92.19% 92.25%
Number of salaries quoted 90,428 110,324 131,517
UK median annual salary £53,000 £52,500 £50,000
Median salary % change year-on-year +0.95% +5.00% +5.26%
10th Percentile £30,823 £30,000 £28,750
90th Percentile £88,750 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 19 February 2020.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 19 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 2,985 £52,500 +5.00% 577
UK excluding London +5 2,226 £48,500 +5.43% 497
London -37 924 £57,500 -1.71% 123
South East +8 628 £53,500 +7.00% 119
North of England +30 576 £45,000 - 144
Midlands -25 406 £50,000 +5.26% 77
North West 0 253 £50,000 +11.11% 71
West Midlands -38 251 £52,500 +13.63% 46
Yorkshire +27 237 £47,500 +5.56% 55
South West -2 232 £45,000 +8.43% 51
East of England +10 212 £52,500 +10.53% 63
East Midlands +16 155 £42,500 -10.53% 31
Scotland +58 129 £42,500 -2.94% 23
North East +32 86 £39,044 -2.39% 18
Wales -60 35 £35,000 -6.33% 18
Northern Ireland +27 22 £40,000 +73.91% 2
Channel Islands - 4 £25,000 -

For the 6 months to 19 February 2020, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 1,276 (39.15%) ITIL
2 731 (22.43%) Service Management
3 700 (21.48%) Microsoft
4 670 (20.56%) Windows
5 653 (20.04%) Finance
6 583 (17.89%) Agile Software Development
7 492 (15.10%) Project Management
8 446 (13.69%) SLA
9 438 (13.44%) Active Directory
10 433 (13.29%) Azure
11 413 (12.67%) Office 365
12 383 (11.75%) Change Management
13 379 (11.63%) Problem-Solving
14 373 (11.45%) Project Delivery
15 341 (10.46%) Continuous Improvement
16 327 (10.03%) SQL
17 325 (9.97%) VMware
18 319 (9.79%) Stakeholder Management
19 306 (9.39%) Degree
20 304 (9.33%) ITSM
21 301 (9.24%) Analytical Skills
22 265 (8.13%) Mentoring
23 257 (7.89%) Cisco
24 254 (7.79%) DevOps
25 248 (7.61%) Data Centre
25 248 (7.61%) Incident Management
26 244 (7.49%) Linux
27 232 (7.12%) Microsoft Office
27 232 (7.12%) Windows Server
28 228 (7.00%) VMware Infrastructure

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 122 (3.74%) SharePoint
2 114 (3.50%) MS Exchange
3 46 (1.41%) Confluence
4 45 (1.38%) Skype for Business
5 37 (1.14%) Exchange Server 2010
6 32 (0.98%) Exchange Server 2013
6 32 (0.98%) IIS
7 21 (0.64%) Apache
7 21 (0.64%) CMS
8 12 (0.37%) Exchange Server 2007
8 12 (0.37%) SharePoint 2013
9 8 (0.25%) Elasticsearch
10 7 (0.21%) IBM Notes
10 7 (0.21%) SharePoint 2010
11 5 (0.15%) SAS
12 4 (0.12%) Adobe Experience Manager
12 4 (0.12%) Blackberry Enterprise Server
12 4 (0.12%) NServiceBus
12 4 (0.12%) Tomcat
12 4 (0.12%) WebLogic
Applications
1 232 (7.12%) Microsoft Office
2 63 (1.93%) Microsoft Excel
3 36 (1.10%) Microsoft Project
4 32 (0.98%) Microsoft PowerPoint
5 25 (0.77%) MS Visio
6 12 (0.37%) Open Workbench
7 5 (0.15%) Spreadsheet
8 3 (0.092%) Adobe Illustrator
8 3 (0.092%) Photoshop
8 3 (0.092%) Sketch
9 2 (0.061%) Acrobat
9 2 (0.061%) Adobe Creative Suite
9 2 (0.061%) InDesign
9 2 (0.061%) InVision
10 1 (0.031%) Adobe XD
Business Applications
1 15 (0.46%) Dynamics CRM
2 8 (0.25%) Remedy ITSM
3 7 (0.21%) Dynamics NAV
4 5 (0.15%) Dynamics AX
4 5 (0.15%) Hyperion Planning
4 5 (0.15%) NetSuite
4 5 (0.15%) Oracle EBS
4 5 (0.15%) Oracle ERP
4 5 (0.15%) SAP CO
4 5 (0.15%) SAP ERP
4 5 (0.15%) SAP FI
4 5 (0.15%) SAP FI/CO
4 5 (0.15%) SAP S/4HANA
5 4 (0.12%) Elite 3E
5 4 (0.12%) HFM
5 4 (0.12%) Hyperion Enterprise
5 4 (0.12%) Workday HCM
6 3 (0.092%) Northgate Housing
6 3 (0.092%) SAP MM
7 2 (0.061%) Salesforce.com CRM
Cloud Services
1 433 (13.29%) Azure
2 413 (12.67%) Office 365
3 200 (6.14%) AWS
4 163 (5.00%) SaaS
5 89 (2.73%) Azure Active Directory
6 80 (2.45%) PaaS
7 77 (2.36%) IaaS
8 47 (1.44%) Cloud Computing
9 35 (1.07%) Dynamics 365
10 33 (1.01%) Power Platform
10 33 (1.01%) Serverless
11 20 (0.61%) Azure Functions
11 20 (0.61%) OneDrive
12 19 (0.58%) GCP
13 13 (0.40%) Azure ExpressRoute
14 10 (0.31%) Amazon EC2
15 8 (0.25%) Amazon S3
15 8 (0.25%) AWS CloudFormation
15 8 (0.25%) Mimecast
15 8 (0.25%) Trello
Communications & Networking
1 220 (6.75%) Firewall
2 179 (5.49%) WAN
3 168 (5.15%) LAN
4 135 (4.14%) DNS
5 119 (3.65%) TCP/IP
6 113 (3.47%) DHCP
7 89 (2.73%) Internet
8 86 (2.64%) VPN
9 75 (2.30%) SAN
10 65 (1.99%) VoIP
11 64 (1.96%) Wireless
12 52 (1.60%) Network Security
13 51 (1.56%) Skype
14 41 (1.26%) VLAN
15 39 (1.20%) MPLS
16 35 (1.07%) Unified Communications
16 35 (1.07%) Wi-Fi
17 32 (0.98%) Remote Desktop
18 30 (0.92%) OSPF
19 25 (0.77%) BGP
Database & Business Intelligence
1 165 (5.06%) SQL Server
2 55 (1.69%) Big Data
3 49 (1.50%) Relational Database
4 35 (1.07%) SQL Server Reporting Services
5 34 (1.04%) SQL Server Integration Services
6 32 (0.98%) SQL Server 2016
7 31 (0.95%) Power BI
7 31 (0.95%) SQL Server 2012
8 24 (0.74%) SQL Server 2008
9 21 (0.64%) MySQL
10 20 (0.61%) RDBMS
11 19 (0.58%) Oracle Database
12 17 (0.52%) Data Warehouse
12 17 (0.52%) SQL Server 2014
13 13 (0.40%) Azure SQL Database
14 12 (0.37%) MongoDB
14 12 (0.37%) Redis
15 11 (0.34%) PostgreSQL
15 11 (0.34%) SQL Server Analysis Services
16 10 (0.31%) QlikView
Development Applications
1 103 (3.16%) JIRA
2 41 (1.26%) Git (software)
3 40 (1.23%) Jenkins
4 24 (0.74%) MSI
5 22 (0.68%) Visual Studio
6 17 (0.52%) JUnit
6 17 (0.52%) Visual Studio Team System
7 12 (0.37%) Bitbucket
7 12 (0.37%) GitLab
7 12 (0.37%) webpack
8 10 (0.31%) Maven
8 10 (0.31%) Octopus Deploy
8 10 (0.31%) Selenium
9 9 (0.28%) Atlassian Bamboo
9 9 (0.28%) Bitbucket Server
9 9 (0.28%) EasyMock
9 9 (0.28%) Team Foundation Server
9 9 (0.28%) TeamCity
10 8 (0.25%) Gatling
10 8 (0.25%) Sonatype Nexus
General
1 653 (20.04%) Finance
2 220 (6.75%) Public Sector
3 215 (6.60%) Telecoms
4 165 (5.06%) Marketing
5 151 (4.63%) Legal
6 116 (3.56%) Retail
7 88 (2.70%) Banking
8 65 (1.99%) Law
9 54 (1.66%) Local Government
10 48 (1.47%) Manufacturing
11 28 (0.86%) Electronics
12 25 (0.77%) Digital Economy
13 24 (0.74%) Billing
13 24 (0.74%) Publishing
14 22 (0.68%) Back Office
15 16 (0.49%) Automotive
16 15 (0.46%) Games
17 14 (0.43%) Pharmaceutical
18 11 (0.34%) Financial Institution
18 11 (0.34%) Front Office
Job Titles
1 637 (19.55%) Service Manager
2 501 (15.37%) Delivery Manager
3 446 (13.69%) Service Delivery Manager
4 370 (11.35%) IT Manager
5 341 (10.46%) Analyst
6 191 (5.86%) IT Services Manager
7 144 (4.42%) Consultant
8 141 (4.33%) Architect
9 124 (3.80%) Support Engineer
10 122 (3.74%) Service Analyst
11 116 (3.56%) Infrastructure Engineer
12 104 (3.19%) IT Services Delivery Manager
13 98 (3.01%) Senior Manager
14 88 (2.70%) Developer
15 84 (2.58%) Project Manager
16 82 (2.52%) IT Support
17 81 (2.49%) Team Leader
18 77 (2.36%) Head of IT
19 76 (2.33%) Support Analyst
20 62 (1.90%) IT Engineer
Libraries, Frameworks & Software Standards
1 111 (3.41%) .NET
2 70 (2.15%) Web Services
3 53 (1.63%) HTML
4 33 (1.01%) Node.js
5 31 (0.95%) jQuery
6 30 (0.92%) ASP.NET
6 30 (0.92%) SOAP
7 28 (0.86%) CSS
8 24 (0.74%) Spring
9 23 (0.71%) Middleware
9 23 (0.71%) XML
10 22 (0.68%) AngularJS
11 19 (0.58%) ASP.NET MVC
11 19 (0.58%) WCF
12 17 (0.52%) REST
13 14 (0.43%) LAMP
14 12 (0.37%) JSON
14 12 (0.37%) LDAP
14 12 (0.37%) WinForms
14 12 (0.37%) WSDL
Miscellaneous
1 301 (9.24%) Analytical Skills
2 248 (7.61%) Data Centre
3 212 (6.51%) Management Information System
4 125 (3.84%) Self-Motivation
5 85 (2.61%) User Experience
6 75 (2.30%) Virtual Team
7 69 (2.12%) CMDB
8 67 (2.06%) Hybrid Cloud
9 46 (1.41%) Driving Licence
9 46 (1.41%) Public Cloud
10 31 (0.95%) NHS
11 30 (0.92%) Data Protection Act
11 30 (0.92%) Enterprise Software
12 29 (0.89%) PKI
13 25 (0.77%) Replication
14 23 (0.71%) FMCG
15 21 (0.64%) Enterprise Storage
16 20 (0.61%) Private Cloud
17 17 (0.52%) CESG
17 17 (0.52%) Data Structures
Operating Systems
1 670 (20.56%) Windows
2 244 (7.49%) Linux
3 232 (7.12%) Windows Server
4 190 (5.83%) Windows 10
5 100 (3.07%) Windows Server 2012
6 93 (2.85%) Windows Server 2008
7 76 (2.33%) Windows 7
8 66 (2.03%) Unix
9 54 (1.66%) Red Hat Enterprise Linux
10 35 (1.07%) Windows Server 2003
11 33 (1.01%) CentOS
12 23 (0.71%) Windows 8
13 22 (0.68%) Android
14 21 (0.64%) Ubuntu
15 14 (0.43%) Apple iOS
15 14 (0.43%) Fedora
16 13 (0.40%) Mac OS X
17 10 (0.31%) Mac OS
18 8 (0.25%) Solaris
19 6 (0.18%) SUSE
Processes & Methodologies
1 1,276 (39.15%) ITIL
2 731 (22.43%) Service Management
3 583 (17.89%) Agile Software Development
4 492 (15.10%) Project Management
5 383 (11.75%) Change Management
6 379 (11.63%) Problem-Solving
7 373 (11.45%) Project Delivery
8 341 (10.46%) Continuous Improvement
9 319 (9.79%) Stakeholder Management
10 304 (9.33%) ITSM
11 265 (8.13%) Mentoring
12 254 (7.79%) DevOps
13 248 (7.61%) Incident Management
14 214 (6.57%) PRINCE2
15 199 (6.11%) Problem Management
16 196 (6.01%) Coaching
17 178 (5.46%) Infrastructure Engineering
18 175 (5.37%) Information Security
19 172 (5.28%) Presales
20 168 (5.15%) ITIL V3
Programming Languages
1 327 (10.03%) SQL
2 165 (5.06%) PowerShell
3 106 (3.25%) Python
4 98 (3.01%) Java
5 87 (2.67%) C#
6 86 (2.64%) C
7 85 (2.61%) JavaScript
8 53 (1.63%) Bash Shell
9 35 (1.07%) PHP
9 35 (1.07%) T-SQL
10 27 (0.83%) Perl
11 21 (0.64%) Ruby
12 20 (0.61%) PL/SQL
13 18 (0.55%) VB.NET
14 16 (0.49%) C++
15 12 (0.37%) VBScript
16 9 (0.28%) Java 8
17 8 (0.25%) COBOL
18 5 (0.15%) Uniface
18 5 (0.15%) VB
Qualifications
1 306 (9.39%) Degree
2 203 (6.23%) ITIL Certification
3 169 (5.19%) Security Cleared
4 137 (4.20%) Microsoft Certification
5 112 (3.44%) Cisco Certification
6 96 (2.95%) SC Cleared
7 76 (2.33%) CCNA
8 69 (2.12%) MCSE
9 67 (2.06%) Master's Degree
10 59 (1.81%) CISSP
11 46 (1.41%) PRINCE2 Certification
12 43 (1.32%) DV Cleared
13 37 (1.14%) MCSA
14 35 (1.07%) CCNP
15 33 (1.01%) Computer Science Degree
15 33 (1.01%) MCP
16 28 (0.86%) CISM
17 26 (0.80%) DBS Check
18 23 (0.71%) SANS
19 22 (0.68%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 446 (13.69%) SLA
2 150 (4.60%) ISO/IEC 27001
3 85 (2.61%) QA
4 63 (1.93%) GDPR
5 52 (1.60%) HMG Security Policy Framework
6 50 (1.53%) ISO/IEC 20000
7 49 (1.50%) PMO
8 43 (1.32%) PCI DSS
9 39 (1.20%) ISO 9001
10 32 (0.98%) Data Quality
11 24 (0.74%) COBIT
12 17 (0.52%) CESG Infosec
12 17 (0.52%) NIST
13 15 (0.46%) Sarbanes-Oxley
14 13 (0.40%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 12 (0.37%) Cyber Essentials
16 9 (0.28%) NCSC
17 6 (0.18%) Actionable Recommendations
18 5 (0.15%) BS25999
19 4 (0.12%) ITGC
System Software
1 438 (13.44%) Active Directory
2 228 (7.00%) VMware Infrastructure
3 83 (2.55%) Hyper-V
4 52 (1.60%) Docker
5 46 (1.41%) VMware ESXi
6 45 (1.38%) XenApp
7 39 (1.20%) vSphere
8 28 (0.86%) Terminal Services
9 27 (0.83%) Virtual Machines
10 19 (0.58%) XenDesktop
11 17 (0.52%) VirtualBox
12 16 (0.49%) BitLocker
12 16 (0.49%) Firmware
12 16 (0.49%) Samba
13 15 (0.46%) Microsoft App-V
14 14 (0.43%) NFS
14 14 (0.43%) Xen
15 11 (0.34%) Virtual Servers
16 10 (0.31%) Virtual Desktop
17 9 (0.28%) Tivoli Directory Server
Systems Management
1 168 (5.15%) SCCM
2 55 (1.69%) Ansible
3 51 (1.56%) WSUS
4 50 (1.53%) Microsoft Intune
5 47 (1.44%) Puppet
6 42 (1.29%) vCenter Server
7 41 (1.26%) Kubernetes
8 36 (1.10%) Terraform
9 30 (0.92%) ZABBIX
10 29 (0.89%) Nagios
11 28 (0.86%) SCOM
12 17 (0.52%) SCVMM
13 16 (0.49%) AirWatch
13 16 (0.49%) Opscode Chef
13 16 (0.49%) Single Sign-On
14 14 (0.43%) Docker Swarm
14 14 (0.43%) OpenNMS
14 14 (0.43%) vRealize
15 13 (0.40%) Backup Exec
16 12 (0.37%) Grafana
Vendors
1 700 (21.48%) Microsoft
2 325 (9.97%) VMware
3 257 (7.89%) Cisco
4 208 (6.38%) Citrix
5 124 (3.80%) ServiceNow
6 101 (3.10%) SAP
7 84 (2.58%) Oracle
8 76 (2.33%) HP
9 71 (2.18%) Dell
10 50 (1.53%) Salesforce.com
11 48 (1.47%) NetApp
12 47 (1.44%) Apple
12 47 (1.44%) CheckPoint
12 47 (1.44%) Red Hat
12 47 (1.44%) SolarWinds
13 43 (1.32%) Veeam
14 36 (1.10%) IBM
15 35 (1.07%) Adobe
16 34 (1.04%) EMC
16 34 (1.04%) Google