Service Delivery Jobs

Service Delivery
UK

The table below provides summary statistics for permanent job vacancies requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 26 October 2024, comparing them to the same period in the previous two years.

6 months to
26 Oct 2024
Same period 2023 Same period 2022
Rank 92 100 119
Rank change year-on-year +8 +19 -22
Permanent jobs citing Service Delivery 2,042 1,818 4,292
As % of all permanent jobs advertised in the UK 2.69% 3.10% 3.04%
As % of the Processes & Methodologies category 3.20% 3.28% 3.16%
Number of salaries quoted 951 1,388 2,840
10th Percentile £30,000 £29,250 £28,500
25th Percentile £36,459 £39,085 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -4.76%
75th Percentile £67,500 £70,000 £65,000
90th Percentile £85,250 £89,125 £80,000
UK excluding London median annual salary £45,000 £48,397 £46,899
% change year-on-year -7.02% +3.19% -1.26%

All Process and Methodology Skills
UK

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 63,908 55,391 135,614
As % of all permanent jobs advertised in the UK 84.07% 94.35% 96.13%
Number of salaries quoted 30,608 39,736 76,629
10th Percentile £34,000 £32,500 £34,000
25th Percentile £45,000 £44,497 £45,000
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - +4.35%
75th Percentile £77,500 £80,000 £81,000
90th Percentile £97,250 £97,500 £98,750
UK excluding London median annual salary £54,125 £52,500 £52,500
% change year-on-year +3.10% - +5.00%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 26 October 2024.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 26 October 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +7 1,773 £50,000 -4.76% 582
UK excluding London +8 1,453 £45,000 -7.02% 433
Work from Home +52 762 £55,000 - 213
London -11 507 £65,000 +8.33% 192
North of England +37 372 £40,000 -19.59% 111
South East -22 304 £42,595 -18.87% 112
Midlands -2 217 £52,000 -9.57% 74
North West +10 199 £44,000 -11.55% 72
South West +24 195 £49,000 -6.67% 40
Scotland +37 165 £49,990 +11.09% 29
East of England -31 145 £45,000 +15.13% 59
West Midlands -16 142 £56,750 -1.30% 42
North East +11 98 £24,960 -47.55% 7
Yorkshire +19 75 £52,500 +0.96% 32
East Midlands +7 74 £38,750 -31.11% 32
Wales +30 44 £42,500 +0.50% 13
Northern Ireland +21 13 £47,500 +31.03% 12

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 97 (4.75%) SharePoint
2 87 (4.26%) Microsoft Exchange
3 43 (2.11%) Confluence
4 14 (0.69%) Apache
5 12 (0.59%) nginx
6 10 (0.49%) CMS
7 8 (0.39%) Apache Spark
7 8 (0.39%) ArcGIS
7 8 (0.39%) Jupyter
8 5 (0.24%) WebLogic
9 2 (0.098%) Blackberry Enterprise Server
9 2 (0.098%) Exchange Server 2010
9 2 (0.098%) Oracle Application Server
9 2 (0.098%) Oracle Workflow
9 2 (0.098%) Skype for Business
10 1 (0.049%) Apache Airflow
10 1 (0.049%) Exchange Server 2013
10 1 (0.049%) IIS
10 1 (0.049%) OpenEdge
10 1 (0.049%) OpenStack
Applications
1 121 (5.93%) Microsoft Office
2 100 (4.90%) Microsoft Excel
3 51 (2.50%) Microsoft PowerPoint
4 18 (0.88%) Microsoft Project
5 11 (0.54%) MS Visio
6 3 (0.15%) AutoCAD
6 3 (0.15%) SOLIDWORKS
7 2 (0.098%) CATIA
7 2 (0.098%) Chatbot
7 2 (0.098%) Spreadsheet
Business Applications
1 11 (0.54%) Dynamics CRM
1 11 (0.54%) SAP S/4HANA
2 8 (0.39%) Maximo
3 6 (0.29%) NEC Housing
4 5 (0.24%) iTrent
4 5 (0.24%) Remedy ITSM
4 5 (0.24%) SAP WM
5 4 (0.20%) Dynamics AX
5 4 (0.20%) NetSuite
5 4 (0.20%) SAP ERP
5 4 (0.20%) SAP SD
5 4 (0.20%) Unit4 Business World
6 3 (0.15%) Oracle EBS
6 3 (0.15%) Oracle ERP
6 3 (0.15%) PeopleSoft HCM
6 3 (0.15%) SAP HCM
6 3 (0.15%) Workday HCM
7 2 (0.098%) assyst
7 2 (0.098%) Elite 3E
7 2 (0.098%) SAP Payroll
Cloud Services
1 317 (15.52%) Azure
2 287 (14.05%) Microsoft 365
3 109 (5.34%) SaaS
4 102 (5.00%) AWS
5 77 (3.77%) Power Platform
6 75 (3.67%) Entra ID
7 71 (3.48%) Amazon CloudWatch
8 28 (1.37%) OneDrive
9 26 (1.27%) Cloud Computing
9 26 (1.27%) Dynamics 365
9 26 (1.27%) GCP
10 24 (1.18%) Azure DevOps
11 15 (0.73%) PaaS
11 15 (0.73%) PowerApps
12 13 (0.64%) Amazon EC2
12 13 (0.64%) Amazon S3
12 13 (0.64%) Mimecast
13 12 (0.59%) IaaS
14 9 (0.44%) Azure Sentinel
14 9 (0.44%) OpenShift
Communications & Networking
1 255 (12.49%) Broadband
2 102 (5.00%) Firewall
3 63 (3.09%) WAN
4 62 (3.04%) LAN
5 56 (2.74%) Wireless
6 51 (2.50%) Wi-Fi
7 50 (2.45%) DNS
8 44 (2.15%) Ethernet
9 41 (2.01%) Network Security
10 34 (1.67%) Wireshark
11 32 (1.57%) DHCP
11 32 (1.57%) WLAN
12 26 (1.27%) Internet
13 24 (1.18%) TCP/IP
14 22 (1.08%) VPN
15 20 (0.98%) VLAN
16 13 (0.64%) MPLS
16 13 (0.64%) VoIP
17 12 (0.59%) Cisco Nexus
17 12 (0.59%) SD-WAN
Database & Business Intelligence
1 92 (4.51%) MySQL
2 65 (3.18%) SQL Server
3 37 (1.81%) Power BI
4 35 (1.71%) Tableau
5 25 (1.22%) Amazon RDS
6 16 (0.78%) Oracle Database
7 14 (0.69%) Azure SQL Database
8 11 (0.54%) Big Data
9 8 (0.39%) Hadoop
9 8 (0.39%) Presto
10 7 (0.34%) DTS
11 6 (0.29%) Amazon QuickSight
11 6 (0.29%) Oracle Reports
12 5 (0.24%) Data Warehouse
12 5 (0.24%) DB2
12 5 (0.24%) NoSQL
13 3 (0.15%) BusinessObjects
13 3 (0.15%) GIS
13 3 (0.15%) SQL Server Integration Services
13 3 (0.15%) SQL Server Reporting Services
Development Applications
1 68 (3.33%) JIRA
2 34 (1.67%) Fiddler
3 15 (0.73%) Jenkins
4 13 (0.64%) Oracle Forms
5 11 (0.54%) Visual Studio
6 10 (0.49%) Atlassian Bamboo
7 4 (0.20%) Postman
7 4 (0.20%) Robot Framework
8 3 (0.15%) Git
8 3 (0.15%) Team Foundation Server
9 2 (0.098%) Rational DOORS
9 2 (0.098%) Selenium
10 1 (0.049%) Appium
10 1 (0.049%) Cypress.io
10 1 (0.049%) Eclipse
10 1 (0.049%) GitLab
10 1 (0.049%) REST Assured
10 1 (0.049%) Serenity BDD
10 1 (0.049%) SpecFlow
10 1 (0.049%) Zephyr
General
1 844 (41.33%) Social Skills
2 416 (20.37%) Finance
3 366 (17.92%) Analytical Skills
4 186 (9.11%) Inclusion and Diversity
5 148 (7.25%) Retail
6 141 (6.90%) Manufacturing
6 141 (6.90%) Marketing
7 101 (4.95%) Organisational Skills
8 95 (4.65%) Public Sector
9 93 (4.55%) Legal
10 76 (3.72%) Advertising
10 76 (3.72%) Games
11 72 (3.53%) Telecoms
12 69 (3.38%) Influencing Skills
13 65 (3.18%) Law
14 58 (2.84%) Banking
15 51 (2.50%) Billing
15 51 (2.50%) Presentation Skills
16 26 (1.27%) Local Government
17 22 (1.08%) Military
Job Titles
1 347 (16.99%) Service Manager
2 284 (13.91%) Analyst
3 231 (11.31%) Delivery Manager
4 225 (11.02%) Service Delivery Manager
5 170 (8.33%) Service Delivery Executive
6 163 (7.98%) Lead
7 157 (7.69%) Senior
8 147 (7.20%) IT Manager
9 145 (7.10%) Service Analyst
10 98 (4.80%) Consultant
11 79 (3.87%) Operations Analyst
11 79 (3.87%) Service Operations Analyst
12 77 (3.77%) IT Support
13 73 (3.57%) IT Services Manager
14 70 (3.43%) Support Engineer
15 57 (2.79%) Infrastructure Engineer
16 55 (2.69%) Team Leader
17 53 (2.60%) Support Analyst
18 51 (2.50%) IT Engineer
19 48 (2.35%) Project Manager
Libraries, Frameworks & Software Standards
1 46 (2.25%) HTML
2 43 (2.11%) XML
3 41 (2.01%) CSS
4 34 (1.67%) CSS3
5 26 (1.27%) .NET
6 12 (0.59%) Web Services
7 11 (0.54%) Oracle Fusion
8 9 (0.44%) ADO
8 9 (0.44%) EDI
8 9 (0.44%) REST
8 9 (0.44%) YAML
9 8 (0.39%) .NET Framework
9 8 (0.39%) ActiveMQ
9 8 (0.39%) Apache NiFi
9 8 (0.39%) Elastic Stack
9 8 (0.39%) Middleware
9 8 (0.39%) RabbitMQ
9 8 (0.39%) SOAP
10 6 (0.29%) JSON
11 5 (0.24%) jQuery
Miscellaneous
1 146 (7.15%) Onboarding
2 137 (6.71%) Social Media
3 134 (6.56%) Management Information System
4 99 (4.85%) Data Centre
5 81 (3.97%) Self-Motivation
6 38 (1.86%) Mobile App
7 27 (1.32%) Product Ownership
8 22 (1.08%) Analytical Mindset
8 22 (1.08%) Blog
8 22 (1.08%) CMDB
8 22 (1.08%) Driving Licence
8 22 (1.08%) Smartphone
9 19 (0.93%) Hybrid Cloud
10 18 (0.88%) Digital Media
10 18 (0.88%) Video Conferencing
11 15 (0.73%) Enterprise Software
12 14 (0.69%) Virtual Team
13 13 (0.64%) Replication
14 12 (0.59%) Public Cloud
15 11 (0.54%) Life Science
Operating Systems
1 271 (13.27%) Windows
2 105 (5.14%) Linux
3 96 (4.70%) Windows Server
4 69 (3.38%) Windows 10
5 34 (1.67%) Android
5 34 (1.67%) Unix
6 24 (1.18%) Apple iOS
7 13 (0.64%) Red Hat Enterprise Linux
8 12 (0.59%) Mac OS
9 10 (0.49%) Mac OS X
10 7 (0.34%) Ubuntu
10 7 (0.34%) VMS
11 5 (0.24%) Solaris
11 5 (0.24%) Windows Server 2016
11 5 (0.24%) Windows Server 2019
12 4 (0.20%) AIX
13 3 (0.15%) Windows Server 2008
13 3 (0.15%) Windows Server 2012
14 1 (0.049%) CentOS
14 1 (0.049%) Windows 7
Processes & Methodologies
1 627 (30.71%) ITIL
2 480 (23.51%) Problem-Solving
3 383 (18.76%) Service Management
4 327 (16.01%) Agile
5 325 (15.92%) Customer Service
6 300 (14.69%) Continuous Improvement
7 296 (14.50%) ITSM
8 259 (12.68%) Project Management
9 200 (9.79%) DevOps
10 181 (8.86%) Project Delivery
11 180 (8.81%) Change Management
12 162 (7.93%) Stakeholder Management
13 156 (7.64%) Roadmaps
14 136 (6.66%) Mentoring
15 121 (5.93%) Problem Management
16 117 (5.73%) Coaching
17 115 (5.63%) Incident Management
17 115 (5.63%) Process Improvement
18 113 (5.53%) CRM
19 110 (5.39%) Cybersecurity
Programming Languages
1 164 (8.03%) SQL
2 49 (2.40%) JavaScript
2 49 (2.40%) PowerShell
3 42 (2.06%) Python
4 37 (1.81%) R
5 26 (1.27%) Bash
6 18 (0.88%) Shell Script
7 11 (0.54%) C#
7 11 (0.54%) Java
8 9 (0.44%) C++
9 6 (0.29%) PL/SQL
10 5 (0.24%) Bicep
11 4 (0.20%) C
11 4 (0.20%) Fortran
11 4 (0.20%) Perl
12 3 (0.15%) ABAP
12 3 (0.15%) ActionScript
12 3 (0.15%) C-shell
12 3 (0.15%) SAPscript
13 2 (0.098%) Kusto Query Language
Qualifications
1 313 (15.33%) Degree
2 119 (5.83%) Security Cleared
3 87 (4.26%) NVQ Level 3
4 57 (2.79%) ITIL Certification
5 54 (2.64%) SC Cleared
6 47 (2.30%) Cisco Certification
6 47 (2.30%) Numerate Degree
7 44 (2.15%) Microsoft Certification
8 34 (1.67%) CCNP
9 32 (1.57%) Azure Certification
10 29 (1.42%) CISSP
10 29 (1.42%) MCP
11 23 (1.13%) PMI Certification
12 22 (1.08%) CCNA
13 21 (1.03%) DV Cleared
14 19 (0.93%) BPSS Clearance
15 17 (0.83%) Computer Science Degree
16 16 (0.78%) PMP
17 14 (0.69%) DBS Check
18 12 (0.59%) GCIH
Quality Assurance & Compliance
1 184 (9.01%) SLA
2 58 (2.84%) ISO/IEC 27001
3 54 (2.64%) GDPR
4 38 (1.86%) Data Quality
5 36 (1.76%) QA
6 23 (1.13%) Accessibility
7 17 (0.83%) Cyber Essentials
8 15 (0.73%) ISO 22301
9 14 (0.69%) ISO/IEC 20000
9 14 (0.69%) PMO
10 11 (0.54%) GRC
11 9 (0.44%) PCI DSS
12 6 (0.29%) Good Clinical Practice
12 6 (0.29%) ISO 9001
13 5 (0.24%) COBIT
13 5 (0.24%) Cyber Essentials PLUS
14 4 (0.20%) GxP
14 4 (0.20%) NIST
15 3 (0.15%) ISO/IEC 27005
15 3 (0.15%) SOC 1
System Software
1 199 (9.75%) Active Directory
2 81 (3.97%) VMware Infrastructure
3 47 (2.30%) Hyper-V
4 21 (1.03%) Virtual Desktop
5 14 (0.69%) Docker
6 11 (0.54%) vSphere
7 10 (0.49%) VMware ESXi
8 8 (0.39%) VMware NSX
9 7 (0.34%) Virtual Machines
10 6 (0.29%) Firmware
11 3 (0.15%) Virtual Servers
11 3 (0.15%) XenDesktop
12 2 (0.098%) Microsoft Virtual Server
12 2 (0.098%) Terminal Services
12 2 (0.098%) Veritas Cluster Server
12 2 (0.098%) VMware Workstation
Systems Management
1 128 (6.27%) Grafana
2 76 (3.72%) Microsoft Intune
3 36 (1.76%) Kibana
4 34 (1.67%) Kubernetes
5 29 (1.42%) Terraform
6 21 (1.03%) Ansible
7 20 (0.98%) SCCM
8 14 (0.69%) Puppet
9 12 (0.59%) Autotask
9 12 (0.59%) FortiGate
10 9 (0.44%) WSUS
11 8 (0.39%) HAProxy
11 8 (0.39%) Prometheus
11 8 (0.39%) ZABBIX
12 6 (0.29%) Cisco Prime
13 5 (0.24%) NetBackup
14 4 (0.20%) Active Directory Federation Services
14 4 (0.20%) BMC PATROL
14 4 (0.20%) Jamf Pro
15 3 (0.15%) Enterprise Manager Cloud Control
Vendors
1 486 (23.80%) Microsoft
2 129 (6.32%) ServiceNow
3 121 (5.93%) VMware
4 92 (4.51%) Cisco
5 63 (3.09%) Google
6 54 (2.64%) Dynatrace
7 53 (2.60%) SAP
8 51 (2.50%) Oracle
9 49 (2.40%) Citrix
10 29 (1.42%) Meraki
11 24 (1.18%) Veeam
12 23 (1.13%) Apple
13 22 (1.08%) Fortinet
13 22 (1.08%) HP
14 18 (0.88%) Dell
14 18 (0.88%) F5
15 17 (0.83%) Palo Alto
15 17 (0.83%) Salesforce
16 16 (0.78%) Red Hat
16 16 (0.78%) Zscaler