Period
to 21 October 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 October 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
UK
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 124 119 87
Rank change year-on-year -5 -32 +3
Permanent jobs citing Service Delivery 4,411 4,871 6,053
As % of all permanent IT jobs advertised in the UK 2.70% 2.80% 3.17%
As % of the Processes & Methodologies category 2.96% 3.05% 3.49%
Number of salaries quoted 3,224 3,610 4,529
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% -2.31%
10th Percentile £28,000 £26,250 £26,750
90th Percentile £82,500 £77,500 £75,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 148,908 159,518 173,686
As % of all permanent IT jobs advertised in the UK 91.04% 91.56% 90.90%
Number of salaries quoted 118,438 125,808 144,551
UK median annual salary £50,000 £50,000 £48,500
Median salary % change year-on-year - +3.09% +2.11%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £83,750 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 21 October 2018.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 4,084 £52,500 +8.25% 513
UK excluding London +10 2,823 £47,500 +5.56% 394
London -25 1,489 £60,000 +9.09% 171
South East +29 734 £50,000 +11.11% 73
Midlands +18 613 £50,000 +11.11% 86
North of England -27 565 £45,000 +2.27% 98
West Midlands +28 497 £52,500 +10.53% 55
South West +26 376 £43,500 +1.16% 44
North West -26 321 £45,000 - 41
East of England +10 303 £45,000 -2.70% 41
Yorkshire -23 208 £45,000 +5.88% 48
Scotland -3 131 £42,500 -10.05% 24
East Midlands -27 115 £44,000 +10.00% 31
Wales -12 111 £49,039 - 20
North East -44 36 £52,500 +20.69% 9
Northern Ireland +21 18 £21,000 -60.00% 6

For the 6 months to 21 October 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 1,888 (42.80%) ITIL
2 1,063 (24.10%) Microsoft
3 1,026 (23.26%) Finance
4 915 (20.74%) Service Management
5 881 (19.97%) Agile Software Development
6 822 (18.64%) Windows
7 712 (16.14%) Project Management
8 693 (15.71%) SLA
9 523 (11.86%) Problem-Solving
10 522 (11.83%) Data Centre
11 515 (11.68%) Active Directory
12 514 (11.65%) Analytical Skills
13 513 (11.63%) Continuous Improvement
13 513 (11.63%) Stakeholder Management
14 512 (11.61%) Degree
15 467 (10.59%) ITSM
16 439 (9.95%) VMware
16 439 (9.95%) Microsoft Azure
17 405 (9.18%) Change Management
18 397 (9.00%) Cisco
19 388 (8.80%) Amazon AWS
20 382 (8.66%) Firewall
21 381 (8.64%) SQL
22 356 (8.07%) Security Cleared
23 352 (7.98%) Presales
24 349 (7.91%) VMware Infrastructure
25 348 (7.89%) Office 365
26 336 (7.62%) ITIL Certification
27 331 (7.50%) Microsoft Office
27 331 (7.50%) DevOps

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 217 (4.92%) SharePoint
2 188 (4.26%) MS Exchange
3 107 (2.43%) IIS
4 80 (1.81%) Skype for Business
5 63 (1.43%) Confluence
6 58 (1.31%) Exchange Server 2010
7 57 (1.29%) Apache
8 46 (1.04%) Tomcat
9 41 (0.93%) Exchange Server 2013
10 39 (0.88%) CMS
11 27 (0.61%) Exchange Server 2007
12 26 (0.59%) Blackberry Enterprise Server
13 24 (0.54%) IBM Notes
14 20 (0.45%) JBoss
15 19 (0.43%) SharePoint Server
16 17 (0.39%) OpenStack
16 17 (0.39%) SharePoint 2010
16 17 (0.39%) SharePoint 2013
17 14 (0.32%) BizTalk Server
17 14 (0.32%) Elasticsearch
Applications
1 331 (7.50%) Microsoft Office
2 270 (6.12%) Microsoft Excel
3 181 (4.10%) Microsoft PowerPoint
4 77 (1.75%) Microsoft Project
5 53 (1.20%) MS Visio
6 37 (0.84%) Spreadsheet
7 8 (0.18%) Acrobat
8 6 (0.14%) InfoPath
9 4 (0.091%) Chatbot
10 3 (0.068%) Stata
11 2 (0.045%) Open Workbench
11 2 (0.045%) SPSS
12 1 (0.023%) Adobe Captivate
Business Applications
1 72 (1.63%) Dynamics CRM
2 55 (1.25%) Dynamics AX
3 33 (0.75%) Oracle EBS
4 23 (0.52%) Magento
5 19 (0.43%) Remedy ITSM
6 16 (0.36%) Dynamics NAV
7 15 (0.34%) Oracle EBS R12
8 14 (0.32%) Oracle Applications
9 13 (0.29%) SAP MDG
10 11 (0.25%) SAP S/4HANA
11 10 (0.23%) assyst
11 10 (0.23%) Oracle Assets
11 10 (0.23%) Oracle Cash Management
11 10 (0.23%) Oracle Financials
11 10 (0.23%) Oracle General Ledger
11 10 (0.23%) Oracle Payables
11 10 (0.23%) Oracle Receivables
12 9 (0.20%) SAP Hybris
13 7 (0.16%) BusinessWorks
13 7 (0.16%) Sentinel
Cloud Services
1 439 (9.95%) Microsoft Azure
2 388 (8.80%) Amazon AWS
3 348 (7.89%) Office 365
4 214 (4.85%) SaaS
5 137 (3.11%) IaaS
6 118 (2.68%) PaaS
7 60 (1.36%) Cloud Computing
8 55 (1.25%) Google Cloud Platform
9 54 (1.22%) Serverless
10 49 (1.11%) Dynamics 365
11 26 (0.59%) Amazon EC2
11 26 (0.59%) Azure Functions
12 24 (0.54%) AWS CloudFormation
13 18 (0.41%) Amazon CloudWatch
14 17 (0.39%) Amazon S3
14 17 (0.39%) Azure Data Factory
15 15 (0.34%) Azure Active Directory
16 13 (0.29%) Cortana Intelligence Suite
17 11 (0.25%) Yammer
18 10 (0.23%) GitHub
Communications & Networking
1 382 (8.66%) Firewall
2 268 (6.08%) WAN
3 243 (5.51%) LAN
4 177 (4.01%) TCP/IP
5 171 (3.88%) VPN
6 163 (3.70%) DNS
7 117 (2.65%) DHCP
8 114 (2.58%) Network Security
9 111 (2.52%) SAN
10 108 (2.45%) Skype
11 100 (2.27%) Wireless
12 97 (2.20%) Internet
13 86 (1.95%) VoIP
14 68 (1.54%) MPLS
15 65 (1.47%) Cisco ASA
16 61 (1.38%) VLAN
17 49 (1.11%) OSPF
18 48 (1.09%) Unified Communications
19 39 (0.88%) WLAN
20 38 (0.86%) BGP
Database & Business Intelligence
1 329 (7.46%) SQL Server
2 114 (2.58%) Big Data
3 73 (1.65%) SQL Server Reporting Services
4 72 (1.63%) SQL Server Integration Services
5 60 (1.36%) Data Warehouse
6 58 (1.31%) SQL Server 2012
7 42 (0.95%) Power BI
8 36 (0.82%) MySQL
8 36 (0.82%) Relational Database
9 31 (0.70%) PostgreSQL
10 30 (0.68%) Oracle Database
11 27 (0.61%) Hadoop
11 27 (0.61%) SQL Server 2008
12 22 (0.50%) Azure SQL Database
12 22 (0.50%) Data Lake
12 22 (0.50%) Oracle Reports
13 21 (0.48%) SQL Server 2016
13 21 (0.48%) SQL Server Analysis Services
14 20 (0.45%) SAP HANA
15 19 (0.43%) Oracle Exadata
Development Applications
1 111 (2.52%) JIRA
2 106 (2.40%) Git (software)
3 71 (1.61%) Jenkins
4 59 (1.34%) Visual Studio
5 34 (0.77%) Octopus Deploy
6 31 (0.70%) TeamCity
7 30 (0.68%) Visual Studio Team System
8 28 (0.63%) NUnit
9 27 (0.61%) MSTest
10 24 (0.54%) Maven
11 23 (0.52%) Atlassian Bamboo
12 19 (0.43%) Team Foundation Server
13 18 (0.41%) Selenium
14 14 (0.32%) Oracle APEX
14 14 (0.32%) Subversion
15 13 (0.29%) Bitbucket
15 13 (0.29%) EasyMock
15 13 (0.29%) JUnit
16 11 (0.25%) GitLab
17 10 (0.23%) MSI
General
1 1,026 (23.26%) Finance
2 280 (6.35%) Retail
3 264 (5.99%) Telecoms
4 200 (4.53%) Banking
5 197 (4.47%) Marketing
6 127 (2.88%) Legal
7 74 (1.68%) Billing
8 65 (1.47%) Manufacturing
9 62 (1.41%) Law
10 49 (1.11%) Advertising
11 39 (0.88%) Investment Banking
12 37 (0.84%) Publishing
13 31 (0.70%) Back Office
14 25 (0.57%) Financial Institution
15 23 (0.52%) French Language
15 23 (0.52%) Military
16 21 (0.48%) Electronics
17 19 (0.43%) Games
18 16 (0.36%) Automotive
19 14 (0.32%) German Language
Job Titles
1 734 (16.64%) Service Manager
2 537 (12.17%) Analyst
3 522 (11.83%) Delivery Manager
4 456 (10.34%) Services Delivery Manager
5 450 (10.20%) IT Manager
6 361 (8.18%) Architect
7 200 (4.53%) Consultant
8 195 (4.42%) IT Services Manager
9 175 (3.97%) Service Analyst
10 157 (3.56%) Solutions Architect
11 135 (3.06%) Project Manager
12 134 (3.04%) Support Analyst
13 131 (2.97%) Developer
14 127 (2.88%) Administrator
15 109 (2.47%) Business Analyst
16 103 (2.34%) Support Engineer
17 98 (2.22%) Applications Support
17 98 (2.22%) Team Leader
18 97 (2.20%) Network Engineer
18 97 (2.20%) Senior Manager
Libraries, Frameworks & Software Standards
1 259 (5.87%) .NET
2 151 (3.42%) Web Services
3 106 (2.40%) HTML
4 95 (2.15%) CSS
5 85 (1.93%) .NET Framework
6 80 (1.81%) XML
7 71 (1.61%) ASP.NET
8 65 (1.47%) WCF
9 63 (1.43%) SOAP
10 56 (1.27%) jQuery
11 44 (1.00%) XSLT
12 39 (0.88%) AngularJS
13 38 (0.86%) RESTful
14 35 (0.79%) Middleware
15 34 (0.77%) REST
16 31 (0.70%) J2EE
17 30 (0.68%) WF
18 29 (0.66%) Spring
19 28 (0.63%) WPF
20 26 (0.59%) Silverlight
Miscellaneous
1 522 (11.83%) Data Centre
2 514 (11.65%) Analytical Skills
3 306 (6.94%) Management Information System
4 297 (6.73%) Self-Motivation
5 119 (2.70%) Computer Science
6 118 (2.68%) User Experience
7 85 (1.93%) Virtual Team
8 83 (1.88%) Driving Licence
9 75 (1.70%) Mobile App
10 70 (1.59%) Fintech
11 65 (1.47%) Public Cloud
12 62 (1.41%) Enterprise Software
13 57 (1.29%) CMDB
14 56 (1.27%) Replication
15 54 (1.22%) Hybrid Cloud
16 51 (1.16%) Fat Client
16 51 (1.16%) Thin Client
17 41 (0.93%) NHS
18 40 (0.91%) Blackberry
19 35 (0.79%) Video Conferencing
Operating Systems
1 822 (18.64%) Windows
2 326 (7.39%) Linux
3 316 (7.16%) Windows Server
4 197 (4.47%) Windows 10
5 188 (4.26%) Windows 7
6 158 (3.58%) Unix
7 127 (2.88%) Windows Server 2008
8 111 (2.52%) Windows Server 2012
9 73 (1.65%) Red Hat Enterprise Linux
10 61 (1.38%) Apple iOS
11 57 (1.29%) Android
12 56 (1.27%) CentOS
13 38 (0.86%) Windows Server 2003
14 24 (0.54%) Mac OS
14 24 (0.54%) Windows 8
15 23 (0.52%) Ubuntu
16 20 (0.45%) Windows XP
17 8 (0.18%) Fedora
17 8 (0.18%) Mac OS X
18 7 (0.16%) AIX
Processes & Methodologies
1 1,888 (42.80%) ITIL
2 915 (20.74%) Service Management
3 881 (19.97%) Agile Software Development
4 712 (16.14%) Project Management
5 523 (11.86%) Problem-Solving
6 513 (11.63%) Continuous Improvement
6 513 (11.63%) Stakeholder Management
7 467 (10.59%) ITSM
8 405 (9.18%) Change Management
9 352 (7.98%) Presales
10 331 (7.50%) DevOps
11 324 (7.35%) ITIL V3
12 293 (6.64%) Incident Management
13 292 (6.62%) PRINCE2
14 288 (6.53%) Problem Management
15 280 (6.35%) Service Delivery Management
16 278 (6.30%) Mentoring
17 269 (6.10%) CRM
18 235 (5.33%) Service Design
19 228 (5.17%) Information Security
Programming Languages
1 381 (8.64%) SQL
2 245 (5.55%) Java
3 228 (5.17%) PowerShell
4 167 (3.79%) C#
5 156 (3.54%) JavaScript
6 126 (2.86%) Python
7 113 (2.56%) C
8 83 (1.88%) T-SQL
9 65 (1.47%) Bash Shell
10 53 (1.20%) PL/SQL
11 49 (1.11%) C++
12 43 (0.97%) PHP
13 33 (0.75%) Perl
14 26 (0.59%) Shell Script
15 23 (0.52%) VB.NET
16 22 (0.50%) VB
17 20 (0.45%) Korn
18 16 (0.36%) Ruby
19 13 (0.29%) U-SQL
19 13 (0.29%) XPath
Qualifications
1 512 (11.61%) Degree
2 356 (8.07%) Security Cleared
3 336 (7.62%) ITIL Certification
4 218 (4.94%) SC Cleared
5 183 (4.15%) Microsoft Certification
6 179 (4.06%) Cisco Certification
7 115 (2.61%) CCNP
8 114 (2.58%) CCNA
9 112 (2.54%) CISSP
10 94 (2.13%) ISEB
11 81 (1.84%) PMI Certification
12 78 (1.77%) MCSE
13 76 (1.72%) Computer Science Degree
14 74 (1.68%) DV Cleared
15 66 (1.50%) PMP
16 58 (1.31%) CISM
17 52 (1.18%) ITIL Foundation Certificate
18 49 (1.11%) MCP
19 46 (1.04%) MCSA
20 44 (1.00%) PRINCE2 Certification
Quality Assurance & Compliance
1 693 (15.71%) SLA
2 208 (4.72%) QA
3 183 (4.15%) ISO/IEC 27001
4 181 (4.10%) GDPR
5 94 (2.13%) PMO
6 70 (1.59%) PCI DSS
7 55 (1.25%) ISO/IEC 20000
8 38 (0.86%) COBIT
9 33 (0.75%) Cyber Essentials
10 31 (0.70%) Data Quality
11 26 (0.59%) Cyber Essentials PLUS
12 24 (0.54%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 19 (0.43%) GPG13
14 16 (0.36%) HMG Security Policy Framework
15 15 (0.34%) ISO 9001
15 15 (0.34%) Sarbanes-Oxley
16 14 (0.32%) ISO 14001
17 6 (0.14%) PSD2
18 5 (0.11%) Disclosure Scotland
18 5 (0.11%) GxP
System Software
1 515 (11.68%) Active Directory
2 349 (7.91%) VMware Infrastructure
3 174 (3.94%) Hyper-V
4 74 (1.68%) XenApp
5 72 (1.63%) Docker
6 58 (1.31%) vSphere
7 52 (1.18%) XenDesktop
8 49 (1.11%) VMware ESXi
9 37 (0.84%) Virtual Desktop
10 29 (0.66%) Microsoft App-V
11 25 (0.57%) Firmware
12 22 (0.50%) Terminal Services
13 21 (0.48%) Virtual Machines
14 20 (0.45%) NFS
15 17 (0.39%) BitLocker
16 15 (0.34%) Virtual Servers
17 13 (0.29%) Samba
18 10 (0.23%) ProxySG
19 9 (0.20%) Terminal Server
19 9 (0.20%) XenServer
Systems Management
1 165 (3.74%) SCCM
2 79 (1.79%) Puppet
3 58 (1.31%) Ansible
4 43 (0.97%) SCOM
5 41 (0.93%) Kubernetes
6 38 (0.86%) SCVMM
7 37 (0.84%) vCenter Server
8 33 (0.75%) Nagios
9 31 (0.70%) Terraform
10 28 (0.63%) Microsoft Intune
11 27 (0.61%) EMC NetWorker
11 27 (0.61%) ServiceCenter
12 26 (0.59%) Backup Exec
12 26 (0.59%) Cisco CUCM
13 24 (0.54%) Norton AntiVirus
14 22 (0.50%) Opscode Chef
15 19 (0.43%) ZABBIX
16 18 (0.41%) WSUS
17 17 (0.39%) Cacti
18 16 (0.36%) NetBackup
Vendors
1 1,063 (24.10%) Microsoft
2 439 (9.95%) VMware
3 397 (9.00%) Cisco
4 265 (6.01%) Citrix
5 188 (4.26%) Oracle
6 171 (3.88%) HP
7 161 (3.65%) ServiceNow
8 155 (3.51%) SAP
9 139 (3.15%) CheckPoint
10 107 (2.43%) Juniper
11 94 (2.13%) Fortinet
12 92 (2.09%) Dell
13 82 (1.86%) Apple
13 82 (1.86%) EMC
14 81 (1.84%) Google
15 80 (1.81%) F5
16 79 (1.79%) Red Hat
16 79 (1.79%) Veeam
17 74 (1.68%) Salesforce.com
18 69 (1.56%) NetApp