The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 3 months to 23 June 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
UK
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 112 86 87
Rank change year-on-year -26 +1  
Permanent jobs citing Service Delivery 2491 3079 3618
As % of all permanent IT jobs advertised in the UK 2.80% 3.13% 3.26%
As % of the Processes & Methodologies category 3.12% 3.52% 3.71%
Number of salaries quoted 1898 2257 2699
Median salary £47,500 £48,500 £47,500
Median salary % change year-on-year -2.06% +2.10%  
90% offered a salary of more than £28,500 £28,000 £28,000
10% offered a salary of more than £75,000 £72,500 £70,000
UK excluding London median salary £45,000 £45,000 £45,000

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 79960 87478 97573
As % of all permanent IT job vacancies advertised in the UK 89.72% 88.95% 88.00%
Number of salaries quoted 64514 73057 79746
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Service Delivery
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Delivery as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 3 months to 23 June 2017.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 2295 £47,500 -5.00% 279
London -18 921 £55,000 - 90
South East -38 343 £47,500 - 48
North West -19 236 £38,000 -15.55% 36
West Midlands -19 205 £47,500 +11.76% 28
East of England -39 172 £49,000 +3.15% 29
South West -4 160 £40,000 +1.26% 16
Berkshire -1 149 £50,000 +11.11% 15
Yorkshire -19 141 £42,500 -10.52% 20
Manchester -16 140 £37,500 -25.00% 22
Birmingham -7 136 £50,000 +11.11% 13
City of London -1 133 £50,000 -16.66% 23
West Yorkshire -25 88 £47,500 - 14
East Midlands -28 83 £40,000 -2.54% 6
Wales +55 76 £49,039 +6.60% 2
Reading -3 66 £47,500 +5.55% 6
Cheshire +8 65 £42,500 +1.19% 10
Scotland -39 61 £47,000 +10.58% 11
Leeds -33 59 £50,500 +1.00% 4
Hertfordshire -23 58 £50,000 - 13
Hampshire -33 53 £40,000 -21.95% 3
Bristol -24 52 £52,500 +21.38% 6
Buckinghamshire +13 51 £48,500 -3.00% 9
Surrey -38 40 £40,000 -15.78% 6
West Wales - 40 £49,039 -
Swansea - 39 £49,039 -
South Wales +38 35 £45,000 -4.25% 2
Milton Keynes +6 35 £48,500 -3.00% 8
Cambridgeshire -32 35 £35,614 -15.20% 8
Bracknell +14 33 £50,000 +66.66% 2

For the 6 months to 23 June 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Delivery.

1 2092 (43.70%) ITIL
2 1183 (24.71%) Finance
3 1100 (22.98%) Microsoft
4 910 (19.01%) Windows
5 895 (18.70%) Service Management
6 756 (15.79%) Project Management
7 697 (14.56%) SLA
8 634 (13.24%) Agile Software Development
9 580 (12.12%) Degree
10 568 (11.87%) SQL
11 552 (11.53%) Active Directory
12 551 (11.51%) Continuous Improvement
13 522 (10.90%) Analytical Skills
14 468 (9.78%) Data Centre
15 457 (9.55%) VMware
16 447 (9.34%) ITIL Certification
17 445 (9.30%) Stakeholder Management
18 436 (9.11%) Change Management
19 431 (9.00%) Cisco
20 425 (8.88%) Linux
21 391 (8.17%) SQL Server
22 387 (8.08%) Incident Management
23 385 (8.04%) Management Information System
24 384 (8.02%) Problem Management
25 383 (8.00%) PRINCE2
26 377 (7.88%) Microsoft Office
27 364 (7.60%) Windows Server
28 363 (7.58%) Retail
29 352 (7.35%) ITSM
30 338 (7.06%) Line Management

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 229 (4.78%) MS Exchange
2 163 (3.41%) SharePoint
3 140 (2.92%) IIS
4 104 (2.17%) Apache
5 85 (1.78%) Exchange Server 2010
6 80 (1.67%) Skype for Business
7 72 (1.50%) Exchange Server 2013
8 70 (1.46%) Confluence
9 60 (1.25%) Tomcat
10 47 (0.98%) Exchange Server 2007
11 41 (0.86%) CMS
12 39 (0.81%) WebSphere
13 38 (0.79%) JBoss
14 33 (0.69%) WebLogic
15 30 (0.63%) Oracle SOA Suite
16 27 (0.56%) Blackberry Enterprise Server
17 17 (0.36%) BizTalk Server
17 17 (0.36%) IBM Notes
18 16 (0.33%) OpenStack
19 15 (0.31%) Exchange Server 2003
Applications
1 377 (7.88%) Microsoft Office
2 333 (6.96%) Microsoft Excel
3 193 (4.03%) Microsoft PowerPoint
4 78 (1.63%) Microsoft Project
5 57 (1.19%) MS Visio
6 22 (0.46%) Spreadsheet
7 5 (0.10%) Adobe Captivate
8 2 (0.042%) AutoCAD
8 2 (0.042%) SPSS
Business Applications
1 56 (1.17%) Dynamics CRM
2 30 (0.63%) Remedy ITSM
3 28 (0.58%) Oracle Financials
4 27 (0.56%) assyst
4 27 (0.56%) Dynamics AX
4 27 (0.56%) SAP Oil and Gas
5 24 (0.50%) Oracle Retail
6 23 (0.48%) RiskWrite
7 22 (0.46%) PeopleSoft Financials
8 17 (0.36%) SAP CO
8 17 (0.36%) SAP FI
8 17 (0.36%) SAP FI/CO
9 16 (0.33%) SAP S/4HANA
10 15 (0.31%) SAP ERP
11 13 (0.27%) Dynamics NAV
11 13 (0.27%) SAP CRM
12 12 (0.25%) SAP BPC
12 12 (0.25%) SAP MDG
13 11 (0.23%) SAP SD
14 10 (0.21%) Oracle EBS
Cloud Services
1 268 (5.60%) Microsoft Azure
2 264 (5.51%) Office 365
3 177 (3.70%) SaaS
4 176 (3.68%) Amazon AWS
5 92 (1.92%) IaaS
6 74 (1.55%) PaaS
7 45 (0.94%) Cloud Computing
8 32 (0.67%) Amazon EC2
9 24 (0.50%) SuccessFactors
10 21 (0.44%) GitHub
11 20 (0.42%) OneDrive
12 17 (0.36%) Dynamics 365
13 16 (0.33%) Mimecast
14 15 (0.31%) AWS CloudFormation
15 14 (0.29%) Azure Active Directory
15 14 (0.29%) Yammer
16 7 (0.15%) Amazon S3
16 7 (0.15%) Google Cloud Platform
16 7 (0.15%) OpenDNS
16 7 (0.15%) Virtual Private Cloud
Communications & Networking
1 281 (5.87%) Firewall
2 228 (4.76%) WAN
3 207 (4.32%) LAN
4 183 (3.82%) DNS
5 153 (3.20%) VPN
6 152 (3.18%) SAN
7 140 (2.92%) TCP/IP
8 135 (2.82%) DHCP
9 133 (2.78%) Internet
10 125 (2.61%) VoIP
11 114 (2.38%) Network Security
12 83 (1.73%) Wireless
13 81 (1.69%) MPLS
14 64 (1.34%) Cisco ASA
15 62 (1.30%) Skype
16 58 (1.21%) Unified Communications
17 53 (1.11%) SSL
18 47 (0.98%) Cisco Nexus
18 47 (0.98%) LDAP
19 46 (0.96%) OSPF
Database & Business Intelligence
1 391 (8.17%) SQL Server
2 117 (2.44%) MySQL
3 66 (1.38%) SQL Server Reporting Services
4 65 (1.36%) MongoDB
5 50 (1.04%) SQL Server Integration Services
6 49 (1.02%) Data Warehouse
7 48 (1.00%) Big Data
8 40 (0.84%) NoSQL
9 34 (0.71%) DB2
9 34 (0.71%) Relational Database
10 33 (0.69%) BusinessObjects
10 33 (0.69%) SQL Server 2008
11 32 (0.67%) Oracle Database
12 27 (0.56%) PostgreSQL
13 25 (0.52%) MS Access
13 25 (0.52%) SAP BW
14 23 (0.48%) SQL Server Analysis Services
15 22 (0.46%) SQL Server 2005
15 22 (0.46%) SQL Server 2012
16 18 (0.38%) SAP Data Services
Development Applications
1 113 (2.36%) JIRA
2 102 (2.13%) Jenkins
3 54 (1.13%) NUnit
4 53 (1.11%) JUnit
4 53 (1.11%) MSTest
5 41 (0.86%) Subversion
6 40 (0.84%) Atlassian Bamboo
7 38 (0.79%) Bitbucket
7 38 (0.79%) Git (software)
8 37 (0.77%) Team Foundation Server
9 34 (0.71%) EasyMock
10 31 (0.65%) Eclipse
11 23 (0.48%) VersionOne
12 22 (0.46%) Selenium
13 20 (0.42%) Maven
14 15 (0.31%) TeamCity
15 13 (0.27%) Visual Studio
16 10 (0.21%) HP UFT
17 8 (0.17%) Oracle Forms
17 8 (0.17%) SilkTest
General
1 1183 (24.71%) Finance
2 363 (7.58%) Retail
3 270 (5.64%) Telecoms
4 192 (4.01%) Banking
5 151 (3.15%) Legal
6 150 (3.13%) Marketing
7 103 (2.15%) Back Office
8 88 (1.84%) Manufacturing
9 66 (1.38%) Law
10 61 (1.27%) Publishing
11 59 (1.23%) Billing
12 57 (1.19%) Investment Banking
13 49 (1.02%) Advertising
14 40 (0.84%) Financial Institution
15 33 (0.69%) Electronics
16 30 (0.63%) Retail Banking
17 27 (0.56%) Pharmaceutical
18 23 (0.48%) German Language
18 23 (0.48%) Spanish Language
19 20 (0.42%) Military
Job Titles
1 835 (17.44%) Service Manager
2 619 (12.93%) Analyst
3 595 (12.43%) Delivery Manager
4 565 (11.80%) Services Delivery Manager
5 383 (8.00%) IT Manager
6 274 (5.72%) Architect
7 242 (5.06%) Consultant
8 177 (3.70%) IT Services Manager
9 176 (3.68%) Support Analyst
10 168 (3.51%) Applications Support
11 165 (3.45%) Service Analyst
12 155 (3.24%) Project Manager
13 150 (3.13%) Support Engineer
14 136 (2.84%) IT Support
15 131 (2.74%) Software Engineer
16 125 (2.61%) Network Engineer
17 120 (2.51%) Senior Manager
18 114 (2.38%) Developer
19 112 (2.34%) Team Leader
20 105 (2.19%) Administrator
Libraries, Frameworks & Software Standards
1 200 (4.18%) .NET
2 183 (3.82%) Web Services
3 180 (3.76%) HTML
4 132 (2.76%) XML
5 109 (2.28%) CSS
6 94 (1.96%) SOAP
7 89 (1.86%) ASP.NET
8 77 (1.61%) jQuery
9 67 (1.40%) XSLT
10 64 (1.34%) RESTful
11 61 (1.27%) WCF
12 54 (1.13%) Spring
12 54 (1.13%) WPF
13 53 (1.11%) LINQ
13 53 (1.11%) Silverlight
13 53 (1.11%) WF
14 50 (1.04%) Middleware
15 42 (0.88%) Java EE
16 41 (0.86%) J2EE
17 37 (0.77%) EJB
Miscellaneous
1 522 (10.90%) Analytical Skills
2 468 (9.78%) Data Centre
3 385 (8.04%) Management Information System
4 188 (3.93%) Computer Science
5 118 (2.47%) User Experience
6 88 (1.84%) Virtual Team
7 87 (1.82%) CMDB
8 60 (1.25%) Clustering
9 47 (0.98%) Driving Licence
10 42 (0.88%) Foreign Exchange (FX)
10 42 (0.88%) Wiki
11 41 (0.86%) Public Cloud
12 38 (0.79%) Blackberry
13 35 (0.73%) Enterprise Software
14 33 (0.69%) iPad
15 31 (0.65%) NHS
16 29 (0.61%) Fixed Income
17 28 (0.58%) Hybrid Cloud
18 23 (0.48%) iSeries
18 23 (0.48%) Replication
Operating Systems
1 910 (19.01%) Windows
2 425 (8.88%) Linux
3 364 (7.60%) Windows Server
4 209 (4.37%) Unix
5 203 (4.24%) Windows Server 2008
6 182 (3.80%) Windows 7
7 172 (3.59%) Windows Server 2012
8 125 (2.61%) Windows Server 2003
9 89 (1.86%) Red Hat Enterprise Linux
10 81 (1.69%) Windows 10
11 61 (1.27%) Windows 8
12 55 (1.15%) CentOS
13 48 (1.00%) Android
14 47 (0.98%) Windows XP
15 36 (0.75%) Solaris
16 30 (0.63%) Apple iOS
16 30 (0.63%) Mac OS X
17 16 (0.33%) AIX
18 12 (0.25%) Mac OS
19 10 (0.21%) Windows Vista
Processes & Methodologies
1 2092 (43.70%) ITIL
2 895 (18.70%) Service Management
3 756 (15.79%) Project Management
4 634 (13.24%) Agile Software Development
5 551 (11.51%) Continuous Improvement
6 445 (9.30%) Stakeholder Management
7 436 (9.11%) Change Management
8 387 (8.08%) Incident Management
9 384 (8.02%) Problem Management
10 383 (8.00%) PRINCE2
11 352 (7.35%) ITSM
12 338 (7.06%) Line Management
13 315 (6.58%) IT Strategy
14 287 (6.00%) Mentoring
15 281 (5.87%) Presales
16 280 (5.85%) ITIL V3
17 274 (5.72%) CRM
18 263 (5.49%) Service Delivery Management
18 263 (5.49%) Software Engineering
19 216 (4.51%) Information Security
Programming Languages
1 568 (11.87%) SQL
2 274 (5.72%) Java
3 162 (3.38%) JavaScript
4 150 (3.13%) C#
5 148 (3.09%) C
6 140 (2.92%) PowerShell
7 135 (2.82%) C++
8 131 (2.74%) Python
9 124 (2.59%) T-SQL
10 80 (1.67%) PL/SQL
11 57 (1.19%) Perl
12 55 (1.15%) Shell Script
13 53 (1.11%) PHP
14 51 (1.07%) Bash Shell
15 29 (0.61%) Ruby
15 29 (0.61%) VB
16 23 (0.48%) VBA
17 20 (0.42%) VB.NET
17 20 (0.42%) VBScript
18 14 (0.29%) ABAP
Qualifications
1 580 (12.12%) Degree
2 447 (9.34%) ITIL Certification
3 306 (6.39%) Security Cleared
4 186 (3.89%) Cisco Certification
5 185 (3.86%) SC Cleared
6 160 (3.34%) Microsoft Certification
7 138 (2.88%) Computer Science Degree
8 137 (2.86%) CISSP
9 132 (2.76%) CCNA
10 114 (2.38%) CCNP
11 103 (2.15%) ISEB
12 95 (1.98%) MCSE
13 92 (1.92%) CISM
14 82 (1.71%) ITIL Foundation Certificate
15 59 (1.23%) PMI Certification
16 56 (1.17%) DV Cleared
17 55 (1.15%) CISA
18 52 (1.09%) PMP
19 48 (1.00%) VMware Certified Professional (VCP)
20 44 (0.92%) MCSA
Quality Assurance & Compliance
1 697 (14.56%) SLA
2 161 (3.36%) ISO/IEC 27001
3 157 (3.28%) QA
4 68 (1.42%) ISO/IEC 20000
5 66 (1.38%) PCI DSS
6 52 (1.09%) PMO
7 34 (0.71%) COBIT
8 30 (0.63%) Data Quality
9 29 (0.61%) HMG Security Policy Framework
10 20 (0.42%) ISO 9001
11 17 (0.36%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 17 (0.36%) Sarbanes-Oxley
12 15 (0.31%) Disclosure Scotland
13 10 (0.21%) GDPR
14 9 (0.19%) Cyber Essentials
15 8 (0.17%) ISO 14001
16 6 (0.13%) ISO 22301
16 6 (0.13%) SSAE 16
17 5 (0.10%) GCP
18 4 (0.084%) Cyber Essentials PLUS
System Software
1 552 (11.53%) Active Directory
2 303 (6.33%) VMware Infrastructure
3 118 (2.47%) Hyper-V
4 95 (1.98%) XenApp
5 49 (1.02%) vSphere
6 42 (0.88%) XenDesktop
7 40 (0.84%) VMware ESXi
8 37 (0.77%) Virtual Machines
9 31 (0.65%) Terminal Services
10 20 (0.42%) Docker
11 19 (0.40%) Virtual Servers
12 18 (0.38%) Microsoft App-V
13 15 (0.31%) Firmware
14 14 (0.29%) Microsoft Virtual Server
15 13 (0.27%) VMware Server
16 12 (0.25%) Terminal Server
17 11 (0.23%) Oracle RAC
18 10 (0.21%) Shibboleth
19 9 (0.19%) vCloud
20 7 (0.15%) Virtual Desktop
Systems Management
1 139 (2.90%) SCCM
2 67 (1.40%) SCOM
3 60 (1.25%) Puppet
4 49 (1.02%) Backup Exec
5 41 (0.86%) Ansible
5 41 (0.86%) Nagios
6 36 (0.75%) Tivoli Storage Manager
7 35 (0.73%) Tivoli
8 34 (0.71%) Opscode Chef
9 28 (0.58%) NetBackup
10 27 (0.56%) SCVMM
11 21 (0.44%) Microsoft Clustering
11 21 (0.44%) vCenter Server
12 20 (0.42%) WSUS
13 16 (0.33%) Cisco CUCM
14 15 (0.31%) Terraform
15 13 (0.27%) Symantec Endpoint Protection
16 12 (0.25%) Norton AntiVirus
17 10 (0.21%) FortiGate
17 10 (0.21%) QRadar
Vendors
1 1100 (22.98%) Microsoft
2 457 (9.55%) VMware
3 431 (9.00%) Cisco
4 291 (6.08%) Oracle
5 289 (6.04%) Citrix
6 196 (4.09%) HP
7 185 (3.86%) SAP
8 149 (3.11%) Red Hat
9 129 (2.69%) IBM
10 123 (2.57%) Juniper
11 122 (2.55%) CheckPoint
12 101 (2.11%) ServiceNow
13 82 (1.71%) NetApp
14 79 (1.65%) Salesforce.com
15 76 (1.59%) Dell
16 69 (1.44%) EMC
17 64 (1.34%) Apple
18 60 (1.25%) Avaya
19 58 (1.21%) BMC
20 56 (1.17%) F5
Bristol, Avon
HAYS INFORMATION TECHNOLOGY
Salary: £45000.00 per annum
Posted: 22 hours ago
Croydon, Surrey
Experis Ltd
Salary: £39333.00 - £45232.00 per annum
Posted: 17 hours ago
Bradford, West Yorkshire
Amsource Technology Ltd
Salary: From £33,000 to £35,000 per annum
Posted: Yesterday
Slough, Berkshire
set2recruit
Salary: From £45,000 to £50,000 per annum
Posted: 14 hours ago
London
Mortimer Spinks
Salary: £50000 - £70000 per annum + Bonus and excellent benefits
Posted: 13 hours ago
City, London
Robert Half
Salary: £30000 - £40000 per annum
Posted: Yesterday
Redhill, Surrey
CV Screen Ltd
Salary: to £40,000 + Benefits
Posted: Yesterday
Cheadle, Cheshire
Jagger Talent
Salary: From £17,000 to £20,000 per annum + Parking + Pension + Overtime
Posted: Yesterday
Milton Keynes, Buckinghamshire
Polar Recruitment
Salary: £50000 - £60000 per annum + + Benefits
Posted: 14 hours ago
York, North Yorkshire
Online Resourcing
Salary: Competitive salary plus bonus and benefits
Posted: 19 hours ago
Wiltshire
DCL Search & Selection
Salary: £40000 - £49000 per annum
Posted: 14 hours ago
Glasgow, Lanarkshire
Net Talent
Salary: £45000 - £50000 per annum
Posted: Yesterday
North West
Redrock Consulting Ltd
Salary: £35000 - £40000 per annum + Excellent Training + Development
Posted: 14 hours ago
London
Thebes IT
Posted: 15 hours ago
Rochester, Kent
1st Choice Computer Appointments Ltd
Salary: £15,000 per annum
Posted: Yesterday
London
Send
Salary: From £50,000 to £60,000 per annum + 18% bonus + car allowance + benefi
Posted: Yesterday
London
DCL Search & Selection
Salary: £50000 - £55000 per annum + benefits
Posted: 13 hours ago
Milton Keynes, Buckinghamshire
Rullion
Salary: £45000 - £55000 per annum + Car + Bonus + Benefits
Posted: 14 hours ago
City, London
Salt
Salary: £30000 - £35000 per annum + benefits
Posted: 2 days ago
Chippenham, Wiltshire
The People Network
Salary: £18000 - £20000 per annum
Posted: 3 days ago
London
Harvey Nash plc
Salary: £80000 - £90000 per annum
Posted: 19 hours ago
London
Sopra Steria Recruitment
Salary: From £34,000 to £40,000 per annum
Posted: Yesterday
Warwickshire
Harvey Nash plc
Salary: £30000 - £35000 per annum
Posted: 3 days ago
Sheffield, South Yorkshire
Capita Resourcing - IT Resourcing
Salary: £45000 - £50000.00 per annum + bens
Posted: 14 hours ago
City, London
I3
Salary: £55000 - £70000 per annum + + bonus + bens
Posted: Yesterday
Reading, Berkshire
TLP Consultancy Ltd.
Salary: £45000 - £50000 per annum + Benefits
Posted: 13 hours ago
Redhill, Surrey
CV Screen Ltd
Salary: £30k - 40k per year + benefits
Posted: 4 days ago
London
Spring Technology
Salary: Ben
Posted: Yesterday
Leicester, Leicestershire
Crimson Ltd
Salary: £28000 - £30000 per annum
Posted: 4 days ago
Manchester, Lancashire
Evolution Recruitment Solutions
Salary: 50,000 - 55,000 + bonus and benefits
Posted: Yesterday