Period
to 14 May 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 14 May 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
UK
6 months to
14 May 2021
Same period 2020 Same period 2019
Rank 148 135 112
Rank change year-on-year -13 -23 +8
Permanent jobs citing Service Delivery 2,136 2,433 4,272
As % of all permanent jobs advertised in the UK 2.36% 2.50% 2.96%
As % of the Processes & Methodologies category 2.54% 2.71% 3.20%
Number of salaries quoted 1,508 1,834 2,938
10th Percentile £30,000 £29,500 £26,250
25th Percentile £37,500 £37,500 £36,250
Median annual salary (50th Percentile) £50,000 £52,500 £48,625
Median % change year-on-year -4.76% +7.97% -2.75%
75th Percentile £65,000 £67,500 £67,500
90th Percentile £82,500 £85,000 £81,250
UK excluding London median annual salary £45,000 £50,000 £45,000
% change year-on-year -10.00% +11.11% -5.26%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 83,974 89,905 133,436
As % of all permanent IT jobs advertised in the UK 92.77% 92.32% 92.39%
Number of salaries quoted 62,579 72,288 105,621
10th Percentile £32,500 £31,250 £30,000
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £73,500 £70,000
90th Percentile £90,000 £90,000 £86,250
UK excluding London median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 14 May 2021.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 14 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 1,873 £50,000 -4.76% 318
UK excluding London -29 1,241 £45,000 -10.00% 295
London +21 690 £59,738 -1.43% 56
Work from Home -14 312 £55,000 +2.80% 42
South East -22 308 £47,500 -13.64% 74
North of England -59 291 £45,000 -10.00% 77
Midlands -5 256 £45,000 -10.00% 57
West Midlands +13 155 £45,000 -18.18% 34
South West -23 154 £40,000 +2.56% 30
North West -29 147 £42,500 -15.00% 35
East of England -1 124 £39,000 -17.89% 24
Yorkshire -41 118 £52,500 +5.00% 35
East Midlands -12 98 £42,500 -5.56% 23
Scotland -14 80 £47,500 +11.76% 17
Wales +21 33 £40,000 +14.29% 13
North East -34 26 £38,750 +6.16% 7
Northern Ireland +3 9 £36,500 - 3

For the 6 months to 14 May 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 706 (33.05%) ITIL
2 689 (32.26%) Social Skills
3 559 (26.17%) Microsoft
4 492 (23.03%) Finance
5 388 (18.16%) Service Management
6 385 (18.02%) Windows
7 384 (17.98%) Agile Software Development
8 363 (16.99%) Microsoft 365
9 360 (16.85%) Azure
10 352 (16.48%) Problem-Solving
11 350 (16.39%) Project Management
12 318 (14.89%) SLA
13 276 (12.92%) Active Directory
14 262 (12.27%) Management Information System
15 259 (12.13%) Continuous Improvement
16 253 (11.84%) Analytical Skills
17 243 (11.38%) Project Delivery
18 223 (10.44%) VMware
19 210 (9.83%) DevOps
20 208 (9.74%) Degree
21 207 (9.69%) Change Management
22 197 (9.22%) Line Management
23 196 (9.18%) Microsoft Office
24 195 (9.13%) Information Security
25 193 (9.04%) SQL
26 188 (8.80%) Retail
26 188 (8.80%) AWS
27 185 (8.66%) Stakeholder Management
28 181 (8.47%) Windows Server
29 166 (7.77%) Organisational Skills

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 127 (5.95%) SharePoint
2 49 (2.29%) MS Exchange
3 35 (1.64%) Confluence
4 30 (1.40%) IIS
5 23 (1.08%) CMS
6 21 (0.98%) Skype for Business
7 9 (0.42%) Exchange Server 2013
7 9 (0.42%) Umbraco
8 8 (0.37%) BizTalk Server
8 8 (0.37%) EPiServer
8 8 (0.37%) Kentico
8 8 (0.37%) OpenStack
9 7 (0.33%) Exchange Server 2010
10 6 (0.28%) Moodle
10 6 (0.28%) Totara
11 5 (0.23%) Elasticsearch
11 5 (0.23%) Sitecore CMS
11 5 (0.23%) Sitefinity
12 4 (0.19%) Smallworld
12 4 (0.19%) WebLogic
Applications
1 196 (9.18%) Microsoft Office
2 110 (5.15%) Microsoft Excel
3 38 (1.78%) Microsoft PowerPoint
4 33 (1.54%) MS Visio
5 29 (1.36%) Microsoft Project
6 18 (0.84%) Figma
6 18 (0.84%) Sketch
7 17 (0.80%) InVision
8 6 (0.28%) AutoCAD
9 4 (0.19%) Chatbot
9 4 (0.19%) Open Workbench
9 4 (0.19%) Spreadsheet
10 3 (0.14%) Acrobat
11 1 (0.047%) Adobe XD
11 1 (0.047%) Maya
11 1 (0.047%) PrintSoft PReS
Business Applications
1 19 (0.89%) SAP S/4HANA
2 16 (0.75%) Oracle EBS
3 14 (0.66%) Dynamics CRM
4 12 (0.56%) Remedy ITSM
5 9 (0.42%) NetSuite
5 9 (0.42%) SAP ERP
6 8 (0.37%) Dynamics AX
6 8 (0.37%) Oracle ERP
6 8 (0.37%) SAP CO
7 7 (0.33%) SAP FI
7 7 (0.33%) SAP FI/CO
8 5 (0.23%) Oracle 11i
8 5 (0.23%) Oracle Applications
8 5 (0.23%) Oracle EBS R12
8 5 (0.23%) SAP HR
9 4 (0.19%) SAP BPC
9 4 (0.19%) SAP MM
9 4 (0.19%) SAP Oil and Gas
9 4 (0.19%) Visualfiles
10 3 (0.14%) Lorenzo
Cloud Services
1 363 (16.99%) Microsoft 365
2 360 (16.85%) Azure
3 188 (8.80%) AWS
4 108 (5.06%) SaaS
5 93 (4.35%) Power Platform
6 64 (3.00%) Azure Active Directory
7 57 (2.67%) PaaS
8 52 (2.43%) IaaS
9 28 (1.31%) GCP
10 25 (1.17%) Dynamics 365
11 24 (1.12%) Serverless
12 22 (1.03%) Cloud Computing
13 20 (0.94%) PowerApps
14 18 (0.84%) Power Automate
15 16 (0.75%) OneDrive
16 11 (0.51%) Mimecast
17 10 (0.47%) Virtual Private Cloud
18 8 (0.37%) Smartsheet
18 8 (0.37%) Tricentis Tosca
19 7 (0.33%) Google Workspace
Communications & Networking
1 122 (5.71%) Firewall
2 95 (4.45%) WAN
3 90 (4.21%) LAN
4 87 (4.07%) DNS
5 52 (2.43%) Network Security
5 52 (2.43%) VPN
6 46 (2.15%) TCP/IP
7 43 (2.01%) DHCP
8 37 (1.73%) Internet
8 37 (1.73%) SAN
9 35 (1.64%) BGP
10 34 (1.59%) VLAN
11 33 (1.54%) OSPF
12 29 (1.36%) MPLS
13 28 (1.31%) Wi-Fi
14 27 (1.26%) Wireless
15 26 (1.22%) Cisco ASA
16 24 (1.12%) Cisco IOS
16 24 (1.12%) SD-WAN
17 22 (1.03%) Skype
Database & Business Intelligence
1 102 (4.78%) SQL Server
2 62 (2.90%) Power BI
3 21 (0.98%) Tableau
4 20 (0.94%) MongoDB
5 19 (0.89%) PostgreSQL
6 17 (0.80%) Relational Database
7 16 (0.75%) Oracle Reports
7 16 (0.75%) SQL Server Integration Services
8 15 (0.70%) Azure SQL Database
8 15 (0.70%) SQL Server Reporting Services
9 14 (0.66%) NoSQL
10 13 (0.61%) Big Data
11 12 (0.56%) DB2
11 12 (0.56%) SQL Server 2012
12 11 (0.51%) GIS
12 11 (0.51%) MySQL
13 10 (0.47%) Amazon RDS
13 10 (0.47%) InfluxDB
13 10 (0.47%) RDBMS
14 9 (0.42%) Oracle Database
Development Applications
1 57 (2.67%) JIRA
2 29 (1.36%) Jenkins
3 24 (1.12%) Git (software)
4 11 (0.51%) Maven
5 9 (0.42%) Ant
5 9 (0.42%) Bitbucket
5 9 (0.42%) Visual Studio
6 8 (0.37%) Octopus Deploy
7 6 (0.28%) Gradle
8 5 (0.23%) Spinnaker
8 5 (0.23%) Team Foundation Server
9 4 (0.19%) Selenium
10 3 (0.14%) eCATT
10 3 (0.14%) Sonatype Nexus
10 3 (0.14%) Zephyr
11 2 (0.094%) git-flow
11 2 (0.094%) GitLab
11 2 (0.094%) Mocha
11 2 (0.094%) Protractor
11 2 (0.094%) SoapUI
General
1 689 (32.26%) Social Skills
2 492 (23.03%) Finance
3 253 (11.84%) Analytical Skills
4 188 (8.80%) Retail
5 166 (7.77%) Organisational Skills
6 144 (6.74%) Public Sector
7 98 (4.59%) Law
8 83 (3.89%) Legal
8 83 (3.89%) Presentation Skills
9 80 (3.75%) Telecoms
10 69 (3.23%) Influencing Skills
11 60 (2.81%) Marketing
12 40 (1.87%) Banking
13 31 (1.45%) Games
14 30 (1.40%) Manufacturing
15 29 (1.36%) Documentation Skills
15 29 (1.36%) Publishing
16 27 (1.26%) Back Office
17 23 (1.08%) Local Government
18 22 (1.03%) Automotive
Job Titles
1 344 (16.10%) Service Manager
2 285 (13.34%) Analyst
3 265 (12.41%) Delivery Manager
4 241 (11.28%) Service Delivery Manager
5 145 (6.79%) IT Manager
6 101 (4.73%) Service Analyst
7 81 (3.79%) IT Services Manager
8 79 (3.70%) Infrastructure Engineer
9 73 (3.42%) Team Leader
10 68 (3.18%) Project Manager
11 65 (3.04%) Architect
12 64 (3.00%) Consultant
13 63 (2.95%) IT Support
14 61 (2.86%) Developer
15 60 (2.81%) Support Analyst
16 55 (2.57%) IT Analyst
17 54 (2.53%) Service Desk Manager
18 51 (2.39%) IT Services Delivery Manager
19 50 (2.34%) Support Engineer
20 48 (2.25%) Technical Manager
Libraries, Frameworks & Software Standards
1 36 (1.69%) .NET
2 35 (1.64%) Web Services
3 31 (1.45%) HTML
4 27 (1.26%) Middleware
5 26 (1.22%) CSS
6 18 (0.84%) JSON
7 17 (0.80%) REST
8 14 (0.66%) AngularJS
9 12 (0.56%) .NET Framework
9 12 (0.56%) XML
10 11 (0.51%) React
10 11 (0.51%) SAML
10 11 (0.51%) Vue.js
11 9 (0.42%) Java EE
12 8 (0.37%) JAXB
12 8 (0.37%) JDBC
12 8 (0.37%) OAuth
12 8 (0.37%) RabbitMQ
13 7 (0.33%) .NET Core
13 7 (0.33%) ASP.NET
Miscellaneous
1 262 (12.27%) Management Information System
2 134 (6.27%) Data Centre
3 94 (4.40%) Self-Motivation
4 66 (3.09%) User Experience
5 62 (2.90%) Driving Licence
6 41 (1.92%) Replication
7 39 (1.83%) Hybrid Cloud
8 30 (1.40%) CMDB
9 25 (1.17%) Public Cloud
10 24 (1.12%) Virtual Team
11 22 (1.03%) NHS
12 20 (0.94%) Greenfield Project
13 18 (0.84%) Data Structures
13 18 (0.84%) PMI
14 16 (0.75%) PKI
14 16 (0.75%) Reinsurance
15 15 (0.70%) Clustering
15 15 (0.70%) Enterprise Software
16 13 (0.61%) Cyberthreat
17 11 (0.51%) IVR
Operating Systems
1 385 (18.02%) Windows
2 181 (8.47%) Windows Server
3 120 (5.62%) Windows 10
4 109 (5.10%) Linux
5 43 (2.01%) Unix
6 42 (1.97%) Windows Server 2012
7 40 (1.87%) Android
8 36 (1.69%) Windows Server 2016
9 30 (1.40%) Windows 7
9 30 (1.40%) Windows Server 2019
10 19 (0.89%) Mac OS
11 18 (0.84%) Windows Server 2008
12 16 (0.75%) Apple iOS
13 15 (0.70%) Mac OS X
14 14 (0.66%) Red Hat Enterprise Linux
15 12 (0.56%) Windows 8
16 7 (0.33%) CentOS
16 7 (0.33%) Ubuntu
16 7 (0.33%) Windows Server 2003
17 5 (0.23%) Windows XP
Processes & Methodologies
1 706 (33.05%) ITIL
2 388 (18.16%) Service Management
3 384 (17.98%) Agile Software Development
4 352 (16.48%) Problem-Solving
5 350 (16.39%) Project Management
6 259 (12.13%) Continuous Improvement
7 243 (11.38%) Project Delivery
8 210 (9.83%) DevOps
9 207 (9.69%) Change Management
10 197 (9.22%) Line Management
11 195 (9.13%) Information Security
12 185 (8.66%) Stakeholder Management
13 160 (7.49%) Incident Management
14 158 (7.40%) Decision-Making
14 158 (7.40%) Problem Management
15 157 (7.35%) ITSM
16 140 (6.55%) Mentoring
17 136 (6.37%) Coaching
18 134 (6.27%) Migration
19 110 (5.15%) Infrastructure Engineering
Programming Languages
1 193 (9.04%) SQL
2 136 (6.37%) PowerShell
3 84 (3.93%) Python
4 52 (2.43%) JavaScript
5 39 (1.83%) C#
6 35 (1.64%) C
7 34 (1.59%) Java
8 26 (1.22%) Perl
9 25 (1.17%) T-SQL
10 24 (1.12%) PHP
11 20 (0.94%) Ruby
12 16 (0.75%) Bash Shell
13 14 (0.66%) Shell Script
14 12 (0.56%) VB
15 10 (0.47%) TypeScript
16 9 (0.42%) C++
17 8 (0.37%) VBA
18 6 (0.28%) Go
19 5 (0.23%) R
20 2 (0.094%) Julia
Qualifications
1 208 (9.74%) Degree
2 129 (6.04%) Security Cleared
3 108 (5.06%) ITIL Certification
4 91 (4.26%) SC Cleared
5 58 (2.72%) Cisco Certification
6 55 (2.57%) DBS Check
7 40 (1.87%) ITIL Foundation Certificate
8 36 (1.69%) Microsoft Certification
9 31 (1.45%) CCNP
9 31 (1.45%) Computer Science Degree
10 29 (1.36%) BPSS Clearance
11 27 (1.26%) PMI Certification
12 25 (1.17%) DV Cleared
13 22 (1.03%) PMP
14 20 (0.94%) CCNA
15 18 (0.84%) HNC
16 16 (0.75%) CISSP
17 15 (0.70%) CISA
18 14 (0.66%) MBA
18 14 (0.66%) MCSE
Quality Assurance & Compliance
1 318 (14.89%) SLA
2 88 (4.12%) ISO/IEC 27001
3 74 (3.46%) GDPR
4 62 (2.90%) QA
5 49 (2.29%) COBIT
6 44 (2.06%) PMO
7 40 (1.87%) ISO/IEC 20000
8 39 (1.83%) Data Quality
9 31 (1.45%) ISO 9001
10 29 (1.36%) BS25999
11 27 (1.26%) PCI DSS
12 14 (0.66%) COSHH
13 9 (0.42%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 8 (0.37%) Cyber Essentials
14 8 (0.37%) OASIS TOSCA
15 7 (0.33%) Cyber Essentials PLUS
16 5 (0.23%) Good Clinical Practice
16 5 (0.23%) GRC
16 5 (0.23%) GxP
17 3 (0.14%) ISO 22301
System Software
1 276 (12.92%) Active Directory
2 153 (7.16%) VMware Infrastructure
3 42 (1.97%) Hyper-V
4 40 (1.87%) Docker
5 26 (1.22%) vSphere
6 22 (1.03%) XenApp
7 15 (0.70%) VMware ESXi
8 14 (0.66%) KVM
8 14 (0.66%) VMware NSX
9 11 (0.51%) BitLocker
9 11 (0.51%) XenDesktop
10 9 (0.42%) Virtual Machines
11 6 (0.28%) Virtual Desktop
12 5 (0.23%) Microsoft App-V
12 5 (0.23%) Oracle RAC
12 5 (0.23%) Virtual Servers
12 5 (0.23%) VMware Workstation
13 4 (0.19%) Firmware
13 4 (0.19%) Microsoft Virtual Server
13 4 (0.19%) vCloud
Systems Management
1 79 (3.70%) SCCM
2 74 (3.46%) Microsoft Intune
3 39 (1.83%) Ansible
4 36 (1.69%) Terraform
5 31 (1.45%) Kubernetes
6 18 (0.84%) Opscode Chef
6 18 (0.84%) vCenter Server
7 17 (0.80%) Puppet
8 14 (0.66%) vRealize
9 12 (0.56%) WSUS
10 11 (0.51%) Single Sign-On
11 10 (0.47%) Grafana
11 10 (0.47%) NetBackup
11 10 (0.47%) WMI
12 8 (0.37%) Jamf Pro
13 7 (0.33%) FortiGate
14 6 (0.28%) Icinga
14 6 (0.28%) Istio
14 6 (0.28%) Nagios
15 5 (0.23%) Sysprep
Vendors
1 559 (26.17%) Microsoft
2 223 (10.44%) VMware
3 133 (6.23%) Cisco
4 115 (5.38%) ServiceNow
5 95 (4.45%) SAP
6 89 (4.17%) Citrix
7 81 (3.79%) Oracle
8 36 (1.69%) Apple
9 33 (1.54%) Remedy
10 32 (1.50%) iManage
11 29 (1.36%) IBM
11 29 (1.36%) Veeam
12 27 (1.26%) CheckPoint
12 27 (1.26%) F5
12 27 (1.26%) Salesforce.com
13 26 (1.22%) Google
14 25 (1.17%) Palo Alto
15 20 (0.94%) PeopleSoft
16 19 (0.89%) SolarWinds
17 18 (0.84%) HP