Period
to 17 June 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 June 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
UK
6 months to
17 Jun 2019
Same period 2018 Same period 2017
Rank 104 116 114
Rank change year-on-year +12 -2 -24
Permanent jobs citing Service Delivery 4,432 4,852 4,759
As % of all permanent IT jobs advertised in the UK 3.09% 2.82% 2.77%
As % of the Processes & Methodologies category 3.36% 3.07% 3.02%
Number of salaries quoted 2,982 3,379 3,609
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -5.00%
10th Percentile £26,250 £26,950 £26,250
90th Percentile £80,500 £78,150 £75,000
UK excluding London median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 131,889 158,006 157,769
As % of all permanent IT jobs advertised in the UK 92.01% 91.96% 91.71%
Number of salaries quoted 103,412 127,183 128,599
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £29,000 £27,750
90th Percentile £86,250 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

The salary distribution of IT jobs citing Service Delivery over the 6 months to 17 June 2019.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 17 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 4,091 £50,000 - 218
UK excluding London +15 3,071 £45,000 -5.26% 174
London -13 1,181 £58,180 +5.78% 61
North of England +49 969 £44,375 -1.39% 43
South East +14 781 £52,000 +4.00% 40
Midlands +1 615 £47,500 -5.00% 31
Yorkshire +63 545 £45,000 +20.00% 12
West Midlands -5 445 £46,954 -10.56% 20
North West +11 358 £44,000 -7.37% 29
South West -28 278 £42,500 -5.56% 26
East of England +36 247 £45,000 +5.88% 16
East Midlands +31 168 £47,500 +13.10% 10
Scotland +4 133 £40,622 -4.42% 15
North East +42 67 £35,500 -29.00% 2
Northern Ireland +3 41 £23,000 +9.52% 1
Wales -47 33 £53,750 +33.67% 2

For the 6 months to 17 June 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 1,799 (40.59%) ITIL
2 978 (22.07%) Microsoft
3 924 (20.85%) Service Management
4 886 (19.99%) Finance
5 852 (19.22%) Windows
6 730 (16.47%) SLA
7 725 (16.36%) Cisco
8 693 (15.64%) Agile Software Development
9 664 (14.98%) Active Directory
10 660 (14.89%) Firewall
11 649 (14.64%) Problem-Solving
12 618 (13.94%) Linux
13 606 (13.67%) Project Management
14 602 (13.58%) WAN
15 570 (12.86%) Management Information System
16 549 (12.39%) Continuous Improvement
17 526 (11.87%) Degree
18 513 (11.57%) Cisco Certification
19 490 (11.06%) ISO/IEC 27001
20 485 (10.94%) VPN
21 480 (10.83%) Analytical Skills
22 464 (10.47%) SQL
23 455 (10.27%) Office 365
24 454 (10.24%) Network Security
25 442 (9.97%) DNS
25 442 (9.97%) ITSM
26 428 (9.66%) Microsoft Azure
27 426 (9.61%) CCNP
28 425 (9.59%) Change Management
29 417 (9.41%) Python

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 218 (4.92%) MS Exchange
2 150 (3.38%) SharePoint
3 101 (2.28%) Exchange Server 2010
4 73 (1.65%) Exchange Server 2013
5 65 (1.47%) IIS
6 63 (1.42%) Skype for Business
7 59 (1.33%) Confluence
8 58 (1.31%) Exchange Server 2007
9 54 (1.22%) Apache
10 50 (1.13%) Blackberry Enterprise Server
11 21 (0.47%) Exchange Server 2003
12 19 (0.43%) SAS
12 19 (0.43%) SharePoint 2010
12 19 (0.43%) WebSphere
13 17 (0.38%) BizTalk Server
14 14 (0.32%) CICS
15 13 (0.29%) Tomcat
16 12 (0.27%) IBM Notes
17 11 (0.25%) CMS
18 9 (0.20%) Drupal
Applications
1 390 (8.80%) Microsoft Office
2 208 (4.69%) Microsoft Excel
3 126 (2.84%) Microsoft PowerPoint
4 59 (1.33%) MS Visio
5 36 (0.81%) Microsoft Project
6 27 (0.61%) Spreadsheet
7 11 (0.25%) Acrobat
8 3 (0.068%) Open Workbench
8 3 (0.068%) Photoshop
9 2 (0.045%) MicroStation
9 2 (0.045%) Revit
9 2 (0.045%) SPSS
10 1 (0.023%) AutoCAD
10 1 (0.023%) Chatbot
10 1 (0.023%) ProjectWise
10 1 (0.023%) Windchill
Business Applications
1 34 (0.77%) Remedy ITSM
2 31 (0.70%) Dynamics CRM
3 29 (0.65%) SAP S/4HANA
4 26 (0.59%) Oracle EBS
5 21 (0.47%) Oracle Applications
6 11 (0.25%) Markit EDM
6 11 (0.25%) thinkFolio
7 10 (0.23%) Dynamics GP
8 8 (0.18%) Elite 3E
8 8 (0.18%) Oracle ERP
8 8 (0.18%) SAP FI
8 8 (0.18%) SAP SD
9 7 (0.16%) Oracle EBS R12
9 7 (0.16%) Sage X3
10 6 (0.14%) Exstream
10 6 (0.14%) NetSuite
10 6 (0.14%) SAP CO
10 6 (0.14%) SAP FI/CO
11 5 (0.11%) Dynamics AX
11 5 (0.11%) Oracle Receivables
Cloud Services
1 455 (10.27%) Office 365
2 428 (9.66%) Microsoft Azure
3 313 (7.06%) Amazon AWS
4 124 (2.80%) IaaS
5 109 (2.46%) PaaS
6 94 (2.12%) SaaS
7 69 (1.56%) Google Cloud Platform
8 50 (1.13%) Cloud Computing
9 49 (1.11%) Power Platform
10 45 (1.02%) Dynamics 365
11 39 (0.88%) Azure Active Directory
12 34 (0.77%) OneDrive
13 30 (0.68%) Serverless
14 24 (0.54%) GitHub
15 19 (0.43%) Amazon EC2
15 19 (0.43%) Azure Functions
16 13 (0.29%) Dropbox
16 13 (0.29%) Mimecast
17 12 (0.27%) OpenDNS
18 10 (0.23%) Azure Stack
Communications & Networking
1 660 (14.89%) Firewall
2 602 (13.58%) WAN
3 485 (10.94%) VPN
4 454 (10.24%) Network Security
5 442 (9.97%) DNS
6 368 (8.30%) MPLS
7 356 (8.03%) Cisco ASA
8 338 (7.63%) OSPF
9 332 (7.49%) BGP
10 319 (7.20%) Cisco Nexus
11 312 (7.04%) Broadband
12 309 (6.97%) LAN
13 307 (6.93%) IPsec
14 305 (6.88%) NetScaler
15 291 (6.57%) ADSL
15 291 (6.57%) SMTP
16 285 (6.43%) RIP
17 155 (3.50%) VoIP
18 154 (3.47%) TCP/IP
19 128 (2.89%) DHCP
Database & Business Intelligence
1 274 (6.18%) SQL Server
2 77 (1.74%) Relational Database
3 61 (1.38%) SQL Server Integration Services
4 58 (1.31%) SQL Server 2012
5 57 (1.29%) Data Warehouse
6 55 (1.24%) SQL Server Reporting Services
7 45 (1.02%) MySQL
8 40 (0.90%) Power BI
9 37 (0.83%) Oracle Database
10 35 (0.79%) SQL Server 2008
11 31 (0.70%) Big Data
12 28 (0.63%) DB2
12 28 (0.63%) PostgreSQL
12 28 (0.63%) SQL Server 2016
13 27 (0.61%) RDBMS
14 25 (0.56%) Oracle Reports
15 21 (0.47%) SAP HANA
16 20 (0.45%) MongoDB
17 18 (0.41%) NoSQL
17 18 (0.41%) SQL Server Analysis Services
Development Applications
1 96 (2.17%) JIRA
2 86 (1.94%) Jenkins
3 60 (1.35%) Git (software)
4 34 (0.77%) Bitbucket
5 33 (0.74%) Atlassian Bamboo
6 30 (0.68%) Visual Studio
7 28 (0.63%) JUnit
7 28 (0.63%) MSI
8 26 (0.59%) Bitbucket Server
8 26 (0.59%) EasyMock
9 23 (0.52%) Visual Studio Team System
10 20 (0.45%) MSTest
10 20 (0.45%) NUnit
11 19 (0.43%) Selenium
12 15 (0.34%) Oracle APEX
13 14 (0.32%) GitLab
13 14 (0.32%) TeamCity
14 12 (0.27%) Octopus Deploy
15 11 (0.25%) AdminStudio
15 11 (0.25%) Eclipse
General
1 886 (19.99%) Finance
2 246 (5.55%) Telecoms
3 235 (5.30%) Retail
4 143 (3.23%) Marketing
5 124 (2.80%) Banking
6 87 (1.96%) Legal
7 70 (1.58%) Manufacturing
8 64 (1.44%) Law
9 51 (1.15%) Billing
9 51 (1.15%) Games
10 48 (1.08%) Back Office
11 39 (0.88%) Advertising
12 34 (0.77%) Financial Institution
13 30 (0.68%) Aerospace
14 25 (0.56%) Local Government
15 21 (0.47%) Publishing
16 19 (0.43%) Pharmaceutical
17 17 (0.38%) Electronics
17 17 (0.38%) Front Office
18 14 (0.32%) Military
Job Titles
1 855 (19.29%) Service Manager
2 629 (14.19%) Delivery Manager
3 588 (13.27%) Services Delivery Manager
4 536 (12.09%) Analyst
5 319 (7.20%) Network Engineer
6 311 (7.02%) Architect
7 284 (6.41%) IT Manager
8 214 (4.83%) Security Engineer
9 187 (4.22%) Network Security Engineer
10 185 (4.17%) Service Analyst
11 183 (4.13%) Developer
12 159 (3.59%) Support Engineer
13 145 (3.27%) Consultant
14 143 (3.23%) IT Services Manager
15 142 (3.20%) Solutions Architect
16 134 (3.02%) Infrastructure Engineer
17 127 (2.87%) IT Support
18 126 (2.84%) Support Analyst
19 123 (2.78%) Cisco Engineer
20 118 (2.66%) Cisco Network Engineer
Libraries, Frameworks & Software Standards
1 177 (3.99%) .NET
2 137 (3.09%) Web Services
3 103 (2.32%) HTML
4 73 (1.65%) ASP.NET
4 73 (1.65%) SOAP
5 59 (1.33%) CSS
6 56 (1.26%) XML
7 51 (1.15%) jQuery
8 50 (1.13%) Spring
9 44 (0.99%) Middleware
10 37 (0.83%) WCF
11 35 (0.79%) REST
12 31 (0.70%) JSON
13 29 (0.65%) Java EE
14 26 (0.59%) EJB
14 26 (0.59%) JSF
14 26 (0.59%) RESTful
15 22 (0.50%) AngularJS
16 21 (0.47%) React
16 21 (0.47%) XSLT
Miscellaneous
1 570 (12.86%) Management Information System
2 480 (10.83%) Analytical Skills
3 367 (8.28%) Data Centre
4 281 (6.34%) Self-Motivation
5 128 (2.89%) User Experience
6 84 (1.90%) Hybrid Cloud
7 77 (1.74%) Public Cloud
8 70 (1.58%) Driving Licence
9 66 (1.49%) NHS
10 58 (1.31%) Blackberry
10 58 (1.31%) Virtual Team
11 55 (1.24%) CMDB
12 53 (1.20%) PKI
13 45 (1.02%) Mobile App
13 45 (1.02%) Wiki
14 32 (0.72%) Enterprise Software
14 32 (0.72%) Private Cloud
15 24 (0.54%) Clustering
15 24 (0.54%) Enterprise Storage
15 24 (0.54%) Social Media
Operating Systems
1 852 (19.22%) Windows
2 618 (13.94%) Linux
3 405 (9.14%) Unix
4 309 (6.97%) Windows Server
5 242 (5.46%) Windows 10
6 181 (4.08%) Windows 7
7 94 (2.12%) Windows Server 2008
8 93 (2.10%) Windows Server 2012
9 72 (1.62%) Red Hat Enterprise Linux
10 63 (1.42%) CentOS
11 44 (0.99%) Android
12 34 (0.77%) Windows Server 2003
13 32 (0.72%) Apple iOS
14 29 (0.65%) Windows XP
15 21 (0.47%) Ubuntu
16 18 (0.41%) Mac OS
16 18 (0.41%) Windows 8
17 15 (0.34%) Mac OS X
18 14 (0.32%) Solaris
19 11 (0.25%) Debian
Processes & Methodologies
1 1,799 (40.59%) ITIL
2 924 (20.85%) Service Management
3 693 (15.64%) Agile Software Development
4 649 (14.64%) Problem-Solving
5 606 (13.67%) Project Management
6 549 (12.39%) Continuous Improvement
7 442 (9.97%) ITSM
8 425 (9.59%) Change Management
9 386 (8.71%) Change Control
10 367 (8.28%) Stakeholder Management
11 347 (7.83%) Incident Management
12 339 (7.65%) ITIL V3
13 337 (7.60%) PRINCE2
14 324 (7.31%) Problem Management
15 319 (7.20%) Network Management
16 317 (7.15%) Product Management
17 302 (6.81%) DevOps
18 301 (6.79%) Network Design
19 285 (6.43%) Mentoring
20 265 (5.98%) Presales
Programming Languages
1 464 (10.47%) SQL
2 417 (9.41%) Python
3 341 (7.69%) Bash Shell
4 323 (7.29%) Perl
5 211 (4.76%) PowerShell
6 191 (4.31%) Java
7 117 (2.64%) JavaScript
8 111 (2.50%) C#
9 99 (2.23%) C
10 73 (1.65%) T-SQL
11 58 (1.31%) C++
12 49 (1.11%) PL/SQL
13 37 (0.83%) PHP
14 29 (0.65%) VB.NET
15 9 (0.20%) Ruby
15 9 (0.20%) VB
16 8 (0.18%) R
16 8 (0.18%) Shell Script
17 7 (0.16%) VBA
17 7 (0.16%) VBScript
Qualifications
1 526 (11.87%) Degree
2 513 (11.57%) Cisco Certification
3 426 (9.61%) CCNP
4 400 (9.03%) CCNA
5 347 (7.83%) Security Cleared
6 226 (5.10%) ITIL Certification
7 199 (4.49%) Microsoft Certification
8 164 (3.70%) SC Cleared
9 113 (2.55%) ITIL Foundation Certificate
10 90 (2.03%) MCSA
11 83 (1.87%) DV Cleared
12 72 (1.62%) Computer Science Degree
13 71 (1.60%) CISSP
13 71 (1.60%) MCP
14 70 (1.58%) MCSE
15 57 (1.29%) PMI Certification
16 51 (1.15%) ISEB
17 48 (1.08%) MCDST
18 43 (0.97%) MCITP
18 43 (0.97%) PMP
Quality Assurance & Compliance
1 730 (16.47%) SLA
2 490 (11.06%) ISO/IEC 27001
3 386 (8.71%) ISO 9001
4 156 (3.52%) GDPR
5 123 (2.78%) QA
6 85 (1.92%) PMO
7 65 (1.47%) PCI DSS
8 31 (0.70%) ISO/IEC 20000
9 29 (0.65%) COBIT
9 29 (0.65%) HMG Security Policy Framework
10 22 (0.50%) ISO 22301
11 21 (0.47%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 16 (0.36%) Data Quality
13 14 (0.32%) NIST
14 10 (0.23%) Cyber Essentials
14 10 (0.23%) GPG13
15 8 (0.18%) Cyber Essentials PLUS
16 7 (0.16%) Sarbanes-Oxley
17 6 (0.14%) GxP
18 4 (0.090%) EFQM
System Software
1 664 (14.98%) Active Directory
2 237 (5.35%) VMware Infrastructure
3 173 (3.90%) Hyper-V
4 75 (1.69%) XenApp
5 54 (1.22%) Docker
6 45 (1.02%) XenDesktop
7 44 (0.99%) vSphere
8 41 (0.93%) Microsoft App-V
9 37 (0.83%) Virtual Desktop
10 36 (0.81%) VMware ESXi
11 23 (0.52%) Virtual Machines
12 22 (0.50%) Firmware
13 19 (0.43%) Virtual Servers
14 18 (0.41%) BitLocker
15 11 (0.25%) Citrix Hypervisor
16 10 (0.23%) Samba
17 9 (0.20%) NFS
17 9 (0.20%) Terminal Server
17 9 (0.20%) VMware NSX
18 8 (0.18%) Xen
Systems Management
1 310 (6.99%) Nagios
2 296 (6.68%) FortiGate
3 170 (3.84%) SCCM
4 75 (1.69%) Ansible
5 50 (1.13%) Microsoft Intune
6 43 (0.97%) Puppet
7 38 (0.86%) Kubernetes
7 38 (0.86%) ServiceCenter
8 37 (0.83%) Cisco CUCM
8 37 (0.83%) SCOM
9 35 (0.79%) SCVMM
10 29 (0.65%) WSUS
11 22 (0.50%) Terraform
11 22 (0.50%) vCenter Server
12 15 (0.34%) Microsoft Data Protection Manager
13 14 (0.32%) Opscode Chef
14 13 (0.29%) SCDPM
15 12 (0.27%) Control-M
15 12 (0.27%) IBM BigFix
16 11 (0.25%) AirWatch
Vendors
1 978 (22.07%) Microsoft
2 725 (16.36%) Cisco
3 401 (9.05%) VMware
4 340 (7.67%) Fortinet
5 263 (5.93%) Citrix
6 214 (4.83%) Palo Alto
7 171 (3.86%) Oracle
8 143 (3.23%) HP
9 136 (3.07%) SAP
10 126 (2.84%) CheckPoint
11 124 (2.80%) Dell
12 105 (2.37%) ServiceNow
13 93 (2.10%) Juniper
14 81 (1.83%) Remedy
15 76 (1.71%) Google
16 65 (1.47%) Apple
17 63 (1.42%) IBM
17 63 (1.42%) Red Hat
18 62 (1.40%) F5
19 61 (1.38%) SolarWinds