Service Delivery
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 4 December 2023 with a comparison to the same period in the previous 2 years.

6 months to
4 Dec 2023
Same period 2022 Same period 2021
Rank 103 107 98
Rank change year-on-year +4 -9 +77
Permanent jobs citing Service Delivery 1,653 3,975 4,403
As % of all permanent jobs advertised in the UK 3.11% 3.21% 3.43%
As % of the Processes & Methodologies category 3.30% 3.35% 3.60%
Number of salaries quoted 1,305 2,613 2,334
10th Percentile £29,850 £28,500 £28,000
25th Percentile £39,085 £37,500 £38,250
Median annual salary (50th Percentile) £52,500 £50,000 £55,000
Median % change year-on-year +5.00% -9.09% +10.00%
75th Percentile £68,750 £65,500 £67,500
90th Percentile £87,500 £84,000 £82,500
UK excluding London median annual salary £47,500 £46,145 £47,500
% change year-on-year +2.94% -2.85% +1.06%

All Process and Methodology Skills
UK

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 50,088 118,671 122,416
As % of all permanent jobs advertised in the UK 94.09% 95.74% 95.45%
Number of salaries quoted 36,209 72,079 81,851
10th Percentile £32,500 £34,492 £32,500
25th Percentile £43,750 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - +9.09%
75th Percentile £80,000 £82,000 £77,500
90th Percentile £99,025 £100,000 £95,000
UK excluding London median annual salary £52,500 £53,219 £50,000
% change year-on-year -1.35% +6.44% +4.17%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 4 December 2023.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 4 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +6 1,482 £52,375 +4.75% 894
UK excluding London -14 1,040 £47,500 +2.94% 662
Work from Home -46 561 £55,000 +3.77% 337
London +46 535 £60,000 - 335
South East +3 289 £52,500 +6.06% 202
North of England -21 214 £47,500 +11.11% 146
South West -10 158 £45,000 +7.25% 83
Midlands +6 150 £53,750 +7.50% 98
North West -8 126 £47,500 +5.56% 78
East of England +10 116 £39,085 -2.29% 57
West Midlands +37 109 £56,750 +13.50% 67
Scotland -9 67 £45,000 -10.00% 66
Yorkshire -19 67 £51,500 +14.44% 58
East Midlands -18 40 £52,500 +10.53% 31
Wales -10 39 £43,644 +3.21% 20
North East +14 21 £46,000 +16.98% 13
Northern Ireland -6 13 £37,500 -4.63% 13

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (4.84%) SharePoint
2 33 (2.00%) Confluence
3 24 (1.45%) MS Exchange
4 16 (0.97%) Apache
5 14 (0.85%) nginx
6 13 (0.79%) Apache Spark
7 12 (0.73%) IIS
8 11 (0.67%) Jupyter
9 8 (0.48%) ArcGIS
10 5 (0.30%) CMS
10 5 (0.30%) ThingWorx
11 4 (0.24%) ArcSDE
11 4 (0.24%) Exchange Server 2010
11 4 (0.24%) WordPress
12 3 (0.18%) Exchange Server 2013
13 2 (0.12%) Moodle
13 2 (0.12%) MS Project Server
13 2 (0.12%) OpenStack
14 1 (0.060%) Alfresco
14 1 (0.060%) TPMS
Applications
1 118 (7.14%) Microsoft Office
2 80 (4.84%) Microsoft Excel
3 45 (2.72%) Microsoft PowerPoint
4 14 (0.85%) Microsoft Project
5 12 (0.73%) MS Visio
6 8 (0.48%) InDesign
6 8 (0.48%) Photoshop
7 6 (0.36%) Trello
8 4 (0.24%) Autodesk Inventor
8 4 (0.24%) Chatbot
9 2 (0.12%) Open Workbench
9 2 (0.12%) Spreadsheet
10 1 (0.060%) AutoCAD
10 1 (0.060%) Oracle Smart View
10 1 (0.060%) Revit
10 1 (0.060%) SketchUp
Business Applications
1 17 (1.03%) SAP S/4HANA
2 12 (0.73%) Dynamics CRM
3 10 (0.60%) Maximo
4 9 (0.54%) Remedy ITSM
5 6 (0.36%) iTrent
6 5 (0.30%) Dynamics NAV
6 5 (0.30%) SAP ERP
7 4 (0.24%) Dynamics GP
7 4 (0.24%) NetSuite
8 3 (0.18%) Oracle ERP
8 3 (0.18%) Primavera
8 3 (0.18%) SAP MM
8 3 (0.18%) Sparx Enterprise Architect
9 2 (0.12%) Adaptiv
9 2 (0.12%) Oracle Procure-to-Pay
9 2 (0.12%) SAP CO
9 2 (0.12%) SAP FI
9 2 (0.12%) SAP SD
9 2 (0.12%) ScheduALL
9 2 (0.12%) Workday HCM
Cloud Services
1 352 (21.29%) Azure
2 244 (14.76%) Microsoft 365
3 98 (5.93%) Power Platform
4 73 (4.42%) Entra ID
5 72 (4.36%) AWS
6 63 (3.81%) SaaS
7 58 (3.51%) Azure DevOps
8 35 (2.12%) PowerApps
9 33 (2.00%) PaaS
10 26 (1.57%) IaaS
11 23 (1.39%) Dynamics 365
12 22 (1.33%) OneDrive
13 21 (1.27%) Cloud Computing
14 18 (1.09%) WhatsApp
15 15 (0.91%) Power Automate
16 12 (0.73%) Nutanix
17 11 (0.67%) Amazon S3
17 11 (0.67%) GitHub
17 11 (0.67%) MinIO
17 11 (0.67%) OpenShift
Communications & Networking
1 128 (7.74%) Firewall
2 89 (5.38%) WAN
3 88 (5.32%) LAN
4 75 (4.54%) VPN
5 57 (3.45%) DNS
6 54 (3.27%) Wireless
7 46 (2.78%) DHCP
8 44 (2.66%) Network Security
9 43 (2.60%) Wi-Fi
10 37 (2.24%) TCP/IP
11 31 (1.88%) Internet
12 29 (1.75%) SD-WAN
13 28 (1.69%) SAN
14 25 (1.51%) VoIP
15 22 (1.33%) MPLS
16 18 (1.09%) Remote Desktop
17 17 (1.03%) Unified Communications
17 17 (1.03%) VLAN
18 14 (0.85%) Cisco Nexus
19 9 (0.54%) OSPF
Database & Business Intelligence
1 98 (5.93%) SQL Server
2 56 (3.39%) Power BI
3 42 (2.54%) Relational Database
4 34 (2.06%) MySQL
5 29 (1.75%) RDBMS
6 27 (1.63%) Data Warehouse
7 24 (1.45%) Big Data
8 21 (1.27%) GIS
9 14 (0.85%) SQL Server Reporting Services
10 13 (0.79%) Oracle Database
10 13 (0.79%) SQL Server Integration Services
11 12 (0.73%) Amazon RDS
12 11 (0.67%) Hadoop
12 11 (0.67%) Presto
13 10 (0.60%) NoSQL
14 9 (0.54%) Oracle Reports
14 9 (0.54%) Redis
15 8 (0.48%) Data Lake
16 6 (0.36%) BusinessObjects
17 5 (0.30%) Tableau
Development Applications
1 55 (3.33%) JIRA
2 21 (1.27%) Jenkins
3 14 (0.85%) Visual Studio
3 14 (0.85%) Visual Studio Code
4 11 (0.67%) Atlassian Bamboo
4 11 (0.67%) Team Foundation Server
5 8 (0.48%) Git
6 7 (0.42%) MSBuild
7 5 (0.30%) GitLab
7 5 (0.30%) RequisitePro
8 3 (0.18%) Cucumber
8 3 (0.18%) WebDriver
9 2 (0.12%) Sonatype Nexus
10 1 (0.060%) Artifactory
10 1 (0.060%) Axure RP
10 1 (0.060%) Bitbucket
General
1 557 (33.70%) Social Skills
2 433 (26.19%) Finance
3 150 (9.07%) Analytical Skills
4 144 (8.71%) Public Sector
5 90 (5.44%) Organisational Skills
6 74 (4.48%) Legal
7 67 (4.05%) Presentation Skills
8 62 (3.75%) Inclusion and Diversity
9 61 (3.69%) Retail
10 56 (3.39%) Local Government
11 53 (3.21%) Law
12 45 (2.72%) Marketing
13 37 (2.24%) Back Office
14 36 (2.18%) Telecoms
15 26 (1.57%) Manufacturing
16 25 (1.51%) Influencing Skills
17 24 (1.45%) Banking
18 22 (1.33%) Billing
19 20 (1.21%) Police
20 17 (1.03%) Documentation Skills
Job Titles
1 257 (15.55%) Service Manager
2 183 (11.07%) Analyst
3 179 (10.83%) IT Manager
4 155 (9.38%) Delivery Manager
5 153 (9.26%) Service Delivery Manager
6 151 (9.13%) Development Manager
7 146 (8.83%) Business Manager
8 131 (7.92%) Business Development Manager
9 112 (6.78%) Lead
10 111 (6.72%) Senior
11 99 (5.99%) IT Services Manager
12 79 (4.78%) Architect
13 71 (4.30%) IT Support
14 70 (4.23%) Support Engineer
15 66 (3.99%) Support Analyst
16 59 (3.57%) IT Engineer
17 56 (3.39%) IT Services Delivery Manager
18 53 (3.21%) Applications Support
19 49 (2.96%) Project Manager
20 47 (2.84%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 56 (3.39%) .NET
2 25 (1.51%) ASP.NET
3 18 (1.09%) Elastic Stack
4 13 (0.79%) YAML
5 11 (0.67%) .NET Framework
5 11 (0.67%) ActiveMQ
5 11 (0.67%) AngularJS
5 11 (0.67%) Apache NiFi
5 11 (0.67%) RabbitMQ
5 11 (0.67%) REST
6 10 (0.60%) Middleware
7 9 (0.54%) 802.1X
8 8 (0.48%) ASP.NET MVC
8 8 (0.48%) JSON
8 8 (0.48%) Oracle Fusion
9 7 (0.42%) HTML
10 6 (0.36%) CSS
10 6 (0.36%) EDI
11 5 (0.30%) .NET Core
12 4 (0.24%) ServiceStack
Miscellaneous
1 168 (10.16%) NHS
2 116 (7.02%) Management Information System
3 101 (6.11%) Self-Motivation
4 67 (4.05%) Data Centre
5 36 (2.18%) Onboarding
6 33 (2.00%) Virtual Team
7 31 (1.88%) Driving Licence
8 28 (1.69%) Product Ownership
9 24 (1.45%) CCTV
10 20 (1.21%) Public Cloud
11 19 (1.15%) Data Structures
12 17 (1.03%) PKI
13 16 (0.97%) Hybrid Cloud
13 16 (0.97%) Private Cloud
13 16 (0.97%) Reinsurance
14 15 (0.91%) Enterprise Software
14 15 (0.91%) PMI
14 15 (0.91%) Security Operations Centre
15 12 (0.73%) Cyber Threat
16 11 (0.67%) Cloud Native
Operating Systems
1 283 (17.12%) Windows
2 95 (5.75%) Linux
3 85 (5.14%) Windows Server
4 84 (5.08%) Windows 10
5 37 (2.24%) Apple iOS
5 37 (2.24%) Unix
6 34 (2.06%) Android
7 29 (1.75%) Windows Server 2016
8 24 (1.45%) Windows 7
9 20 (1.21%) Mac OS
10 17 (1.03%) Windows Server 2019
11 16 (0.97%) Windows Server 2012
12 12 (0.73%) Windows 8
13 7 (0.42%) Windows Server 2008
14 5 (0.30%) Mac OS X
14 5 (0.30%) Windows Server 2003
15 4 (0.24%) CentOS
15 4 (0.24%) VMS
16 3 (0.18%) Red Hat Enterprise Linux
16 3 (0.18%) Solaris
Processes & Methodologies
1 600 (36.30%) ITIL
2 378 (22.87%) Service Management
3 300 (18.15%) Customer Service
4 294 (17.79%) Agile
5 286 (17.30%) Problem-Solving
6 248 (15.00%) ITSM
7 244 (14.76%) Project Management
8 178 (10.77%) Continuous Improvement
9 172 (10.41%) Business Development
10 160 (9.68%) Roadmaps
11 152 (9.20%) Incident Management
11 152 (9.20%) Stakeholder Management
12 150 (9.07%) Change Management
13 148 (8.95%) Financial Modelling
14 145 (8.77%) Project Delivery
15 137 (8.29%) DevOps
16 126 (7.62%) Mentoring
17 124 (7.50%) Problem Management
18 105 (6.35%) Cybersecurity
19 94 (5.69%) Service Design
Programming Languages
1 130 (7.86%) SQL
2 57 (3.45%) PowerShell
3 47 (2.84%) Python
4 41 (2.48%) C#
5 31 (1.88%) JavaScript
6 22 (1.33%) Bash
7 21 (1.27%) Java
8 15 (0.91%) T-SQL
9 11 (0.67%) C++
9 11 (0.67%) Shell Script
10 10 (0.60%) TypeScript
11 9 (0.54%) Bicep
12 5 (0.30%) COBOL
13 4 (0.24%) MATLAB
13 4 (0.24%) R
13 4 (0.24%) VB
14 3 (0.18%) VB.NET
15 2 (0.12%) Scala
16 1 (0.060%) Data Analysis Expressions
16 1 (0.060%) Swift
Qualifications
1 326 (19.72%) Degree
2 231 (13.97%) Security Cleared
3 166 (10.04%) SC Cleared
4 158 (9.56%) DBS Check
5 71 (4.30%) DV Cleared
6 60 (3.63%) ITIL Certification
6 60 (3.63%) Microsoft Certification
7 46 (2.78%) Azure Certification
8 33 (2.00%) BPSS Clearance
9 27 (1.63%) Cisco Certification
10 26 (1.57%) ITIL Foundation Certificate
11 20 (1.21%) PMI Certification
12 18 (1.09%) CCNP
13 17 (1.03%) Master's Degree
14 16 (0.97%) Computer Science Degree
15 11 (0.67%) CCIE
15 11 (0.67%) CCNA
16 10 (0.60%) PMP
17 9 (0.54%) MCP
18 8 (0.48%) PRINCE2 Certification
Quality Assurance & Compliance
1 171 (10.34%) SLA
2 44 (2.66%) QA
3 38 (2.30%) ISO/IEC 27001
4 35 (2.12%) GDPR
5 26 (1.57%) PMO
6 25 (1.51%) COBIT
7 21 (1.27%) Cyber Essentials
7 21 (1.27%) NIST
8 10 (0.60%) Data Quality
8 10 (0.60%) ISO/IEC 20000
9 7 (0.42%) Accessibility
9 7 (0.42%) Sarbanes-Oxley
10 6 (0.36%) Cyber Essentials PLUS
11 5 (0.30%) NCSC
12 4 (0.24%) ISA99
12 4 (0.24%) ISO 9001
13 2 (0.12%) Actionable Recommendations
13 2 (0.12%) PCI DSS
14 1 (0.060%) HIPAA
14 1 (0.060%) TickIT
System Software
1 213 (12.89%) Active Directory
2 62 (3.75%) VMware Infrastructure
3 26 (1.57%) Virtual Desktop
4 23 (1.39%) Hyper-V
5 21 (1.27%) Docker
6 18 (1.09%) Firmware
7 14 (0.85%) vSphere
8 11 (0.67%) VMware ESXi
9 8 (0.48%) Virtual Machines
10 6 (0.36%) Virtual Servers
11 4 (0.24%) Microsoft Virtual Server
12 3 (0.18%) vCloud
13 2 (0.12%) XenApp
13 2 (0.12%) XenDesktop
14 1 (0.060%) BitLocker
14 1 (0.060%) KVM
Systems Management
1 73 (4.42%) Microsoft Intune
2 30 (1.81%) Ansible
3 27 (1.63%) Kubernetes
3 27 (1.63%) Terraform
4 24 (1.45%) SCCM
5 20 (1.21%) Grafana
6 17 (1.03%) Prometheus
7 12 (0.73%) HAProxy
8 11 (0.67%) Jamf Pro
9 9 (0.54%) Puppet
10 5 (0.30%) HP Quality Center
10 5 (0.30%) Progress Chef
11 4 (0.24%) Single Sign-On
11 4 (0.24%) SysTrack
12 3 (0.18%) NetBackup
13 2 (0.12%) Active Directory Federation Services
13 2 (0.12%) BMC PATROL
13 2 (0.12%) Control-M
13 2 (0.12%) EMC NetWorker
13 2 (0.12%) WhatsUp Gold
Vendors
1 456 (27.59%) Microsoft
2 134 (8.11%) VMware
3 122 (7.38%) ServiceNow
4 99 (5.99%) Cisco
5 53 (3.21%) Oracle
6 44 (2.66%) SAP
7 39 (2.36%) Meraki
8 36 (2.18%) Citrix
9 27 (1.63%) Dell
10 25 (1.51%) Apple
10 25 (1.51%) Google
11 22 (1.33%) HP
12 17 (1.03%) IBM
13 15 (0.91%) Remedy
13 15 (0.91%) Salesforce
13 15 (0.91%) SolarWinds
14 14 (0.85%) Veeam
15 13 (0.79%) CheckPoint
16 11 (0.67%) Adobe
16 11 (0.67%) Aruba