Period
to

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 25 May 2022 with a comparison to the same period in the previous 2 years.

Service Delivery
UK
6 months to
25 May 2022
Same period 2021 Same period 2020
Rank 144 139 140
Rank change year-on-year -5 +1 -29
Permanent jobs citing Service Delivery 4,558 2,260 2,268
As % of all permanent jobs advertised in the UK 2.77% 2.45% 2.46%
As % of the Processes & Methodologies category 2.92% 2.62% 2.65%
Number of salaries quoted 2,984 1,552 1,713
10th Percentile £28,500 £30,000 £29,750
25th Percentile £38,344 £37,000 £37,945
Median annual salary (50th Percentile) £50,000 £50,000 £52,500
Median % change year-on-year - -4.76% +5.00%
75th Percentile £65,000 £65,000 £67,500
90th Percentile £79,188 £82,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £49,250
% change year-on-year +5.56% -8.63% +9.44%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,116 86,136 85,734
As % of all permanent IT jobs advertised in the UK 95.04% 93.41% 92.89%
Number of salaries quoted 81,833 64,007 68,913
10th Percentile £34,000 £32,500 £31,250
25th Percentile £44,750 £41,250 £40,250
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +4.76%
75th Percentile £80,000 £75,000 £73,750
90th Percentile £96,250 £90,000 £90,000
UK excluding London median annual salary £52,500 £48,500 £47,500
% change year-on-year +8.25% +2.11% +5.56%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 25 May 2022.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 25 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +3 3,877 £50,296 +0.59% 367
UK excluding London +45 2,663 £47,500 +5.56% 314
Work from Home +21 1,678 £55,000 - 105
London -42 1,389 £60,000 +4.35% 89
North of England +55 697 £45,000 +2.27% 75
South East +42 685 £48,500 +2.11% 82
Midlands +26 452 £46,500 +3.33% 50
North West +40 368 £42,500 +3.66% 41
East of England +16 330 £47,500 +21.79% 35
West Midlands +27 311 £45,000 - 32
South West +31 256 £47,500 +18.75% 33
Yorkshire +34 252 £47,500 -9.52% 27
Scotland +7 170 £45,000 -5.26% 24
East Midlands -10 122 £45,000 +5.88% 17
North East +32 77 £31,891 -17.70% 7
Wales -9 65 £41,250 -2.94% 9
Northern Ireland +9 33 £40,000 +9.59% 7

For the 6 months to 25 May 2022, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Delivery.

1 1,562 (34.27%) ITIL
2 1,511 (33.15%) Social Skills
3 1,155 (25.34%) Microsoft
4 1,045 (22.93%) Finance
5 1,002 (21.98%) Windows
6 983 (21.57%) Azure
7 888 (19.48%) Agile
8 832 (18.25%) Project Management
9 822 (18.03%) Service Management
10 722 (15.84%) Microsoft 365
11 703 (15.42%) SLA
12 647 (14.19%) Active Directory
13 642 (14.09%) Problem-Solving
14 590 (12.94%) Degree
15 548 (12.02%) Security Cleared
16 493 (10.82%) AWS
17 482 (10.57%) Continuous Improvement
18 465 (10.20%) ITSM
19 463 (10.16%) Change Management
20 458 (10.05%) DevOps
21 426 (9.35%) Incident Management
21 426 (9.35%) VMware
21 426 (9.35%) Project Delivery
22 424 (9.30%) Windows Server
23 417 (9.15%) SQL
24 413 (9.06%) Firewall
25 402 (8.82%) Linux
26 401 (8.80%) SC Cleared
27 390 (8.56%) Cisco
28 385 (8.45%) Coaching

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 294 (6.45%) SharePoint
2 158 (3.47%) IIS
3 106 (2.33%) MS Exchange
4 101 (2.22%) Tomcat
5 98 (2.15%) JBoss
6 58 (1.27%) Apache
7 48 (1.05%) Skype for Business
8 35 (0.77%) Exchange Server 2013
9 34 (0.75%) Confluence
10 29 (0.64%) Blackberry Enterprise Server
11 21 (0.46%) Apache Spark
11 21 (0.46%) Documentum
12 19 (0.42%) Apache Airflow
13 18 (0.39%) Exchange Server 2010
14 17 (0.37%) Apache Solr
15 15 (0.33%) Exchange Server 2007
16 13 (0.29%) CMS
16 13 (0.29%) Jetty
17 12 (0.26%) Oracle Workflow
17 12 (0.26%) WordPress
Applications
1 369 (8.10%) Microsoft Office
2 193 (4.23%) Microsoft Excel
3 98 (2.15%) Microsoft PowerPoint
4 75 (1.65%) MS Visio
5 32 (0.70%) Microsoft Project
6 26 (0.57%) Windchill
7 5 (0.11%) Chatbot
8 4 (0.088%) Adobe Creative Suite
8 4 (0.088%) OmniGraffle
8 4 (0.088%) Sketch
8 4 (0.088%) Spreadsheet
9 1 (0.022%) Open Workbench
9 1 (0.022%) Photoshop
9 1 (0.022%) PTC Creo
Business Applications
1 40 (0.88%) NetSuite
2 32 (0.70%) Dynamics GP
3 28 (0.61%) Alphatax
4 21 (0.46%) TrackWise
5 20 (0.44%) Oracle EBS
5 20 (0.44%) SAP S/4HANA
6 19 (0.42%) Sentinel
7 12 (0.26%) Dynamics CRM
8 11 (0.24%) Dynamics NAV
9 10 (0.22%) Remedy ITSM
10 8 (0.18%) SAP HR
10 8 (0.18%) SAP Oil and Gas
11 7 (0.15%) SAP ECC
11 7 (0.15%) SAP ERP
12 6 (0.13%) Maximo
12 6 (0.13%) SAP PP
13 5 (0.11%) Oracle Financials
13 5 (0.11%) SAP CRM
13 5 (0.11%) SAP IS-U
14 4 (0.088%) Oracle EBS R12
Cloud Services
1 983 (21.57%) Azure
2 722 (15.84%) Microsoft 365
3 493 (10.82%) AWS
4 280 (6.14%) SaaS
5 217 (4.76%) Azure Active Directory
6 189 (4.15%) Power Platform
7 150 (3.29%) GCP
8 140 (3.07%) Serverless
9 127 (2.79%) AWS CloudFormation
10 120 (2.63%) IaaS
11 110 (2.41%) PaaS
12 106 (2.33%) AWS Lambda
13 103 (2.26%) Azure Stack
14 102 (2.24%) OneDrive
15 100 (2.19%) Cloud Functions
16 97 (2.13%) Amazon CloudWatch
17 96 (2.11%) AWS CodePipeline
17 96 (2.11%) OpenShift
18 73 (1.60%) PowerApps
19 60 (1.32%) Cloud Computing
Communications & Networking
1 413 (9.06%) Firewall
2 254 (5.57%) WAN
3 252 (5.53%) LAN
4 207 (4.54%) DNS
5 184 (4.04%) Internet
6 171 (3.75%) DHCP
7 154 (3.38%) Wireless
8 148 (3.25%) VPN
9 120 (2.63%) TCP/IP
10 92 (2.02%) Cisco Nexus
11 75 (1.65%) Wi-Fi
12 73 (1.60%) Network Security
12 73 (1.60%) SAN
13 59 (1.29%) MPLS
14 58 (1.27%) BGP
15 56 (1.23%) OSPF
15 56 (1.23%) SD-WAN
15 56 (1.23%) VLAN
16 53 (1.16%) Skype
17 51 (1.12%) Cisco ISE
Database & Business Intelligence
1 238 (5.22%) SQL Server
2 94 (2.06%) Power BI
3 84 (1.84%) MySQL
4 57 (1.25%) SQL Server Integration Services
5 53 (1.16%) Big Data
5 53 (1.16%) PostgreSQL
6 52 (1.14%) Data Warehouse
7 48 (1.05%) SQL Server Reporting Services
8 43 (0.94%) Crystal Reports
9 40 (0.88%) Relational Database
10 36 (0.79%) SQL Server Analysis Services
11 35 (0.77%) MS Access
12 31 (0.68%) NoSQL
13 30 (0.66%) Hadoop
14 27 (0.59%) Oracle Database
14 27 (0.59%) Oracle Reports
15 24 (0.53%) Redis
16 21 (0.46%) Amazon RDS
16 21 (0.46%) Azure SQL Database
17 19 (0.42%) QlikView
Development Applications
1 195 (4.28%) Git (software)
2 150 (3.29%) Jenkins
3 116 (2.54%) JIRA
4 111 (2.44%) Subversion
5 43 (0.94%) Bitbucket
6 30 (0.66%) SQL Server Management Studio (SSMS)
7 29 (0.64%) Visual Studio
8 22 (0.48%) PhpStorm
8 22 (0.48%) PHPUnit
8 22 (0.48%) Xdebug
9 13 (0.29%) Oracle Forms
10 9 (0.20%) GitLab
10 9 (0.20%) Octopus Deploy
10 9 (0.20%) Selenium
11 8 (0.18%) Maven
12 6 (0.13%) Eclipse
12 6 (0.13%) Gatling
13 5 (0.11%) Cypress.io
13 5 (0.11%) Team Foundation Server
14 4 (0.088%) Axure RP
General
1 1,511 (33.15%) Social Skills
2 1,045 (22.93%) Finance
3 370 (8.12%) Analytical Skills
4 298 (6.54%) Inclusion and Diversity
5 296 (6.49%) Public Sector
6 293 (6.43%) Retail
7 269 (5.90%) Law
8 249 (5.46%) Organisational Skills
9 241 (5.29%) Legal
10 232 (5.09%) Influencing Skills
11 195 (4.28%) Banking
12 192 (4.21%) Presentation Skills
13 178 (3.91%) Marketing
14 152 (3.33%) Manufacturing
15 126 (2.76%) Telecoms
16 120 (2.63%) Documentation Skills
17 76 (1.67%) Local Government
18 57 (1.25%) Pharmaceutical
19 47 (1.03%) Military
20 44 (0.97%) Aviation
Job Titles
1 592 (12.99%) Service Manager
2 538 (11.80%) Analyst
3 433 (9.50%) Delivery Manager
4 388 (8.51%) Service Delivery Manager
5 352 (7.72%) IT Manager
6 229 (5.02%) Project Manager
7 226 (4.96%) IT Support
8 190 (4.17%) Consultant
9 174 (3.82%) Architect
10 164 (3.60%) Support Engineer
11 155 (3.40%) Support Analyst
12 151 (3.31%) IT Services Manager
13 146 (3.20%) Developer
14 144 (3.16%) Infrastructure Engineer
15 141 (3.09%) Service Analyst
16 138 (3.03%) Senior Manager
17 134 (2.94%) 3rd Line Engineer
18 131 (2.87%) DevOps Engineer
19 113 (2.48%) Applications Support
19 113 (2.48%) Team Leader
Libraries, Frameworks & Software Standards
1 108 (2.37%) Middleware
2 106 (2.33%) HTML
3 105 (2.30%) .NET
4 95 (2.08%) Elastic Stack
5 77 (1.69%) CSS
6 64 (1.40%) JSON
7 60 (1.32%) XML
8 50 (1.10%) AngularJS
8 50 (1.10%) LAMP
9 35 (0.77%) HTML5
9 35 (0.77%) SOAP
10 32 (0.70%) ASP.NET
10 32 (0.70%) REST
11 29 (0.64%) Kafka
11 29 (0.64%) Web Services
12 28 (0.61%) Symfony
13 24 (0.53%) .NET Framework
13 24 (0.53%) Django
14 23 (0.50%) CSS3
14 23 (0.50%) EDI
Miscellaneous
1 332 (7.28%) Data Centre
2 322 (7.06%) Management Information System
3 264 (5.79%) Self-Motivation
4 145 (3.18%) Enterprise Software
5 139 (3.05%) Life Science
6 122 (2.68%) User Experience
7 98 (2.15%) Public Cloud
8 95 (2.08%) Linux Command Line
9 75 (1.65%) Driving Licence
10 67 (1.47%) Virtual Team
11 65 (1.43%) Replication
12 64 (1.40%) CMDB
13 60 (1.32%) PKI
14 49 (1.08%) NHS
15 45 (0.99%) Handset
16 40 (0.88%) Cloud Native
17 36 (0.79%) e-Learning
18 32 (0.70%) Biotechnology
18 32 (0.70%) Blackberry
18 32 (0.70%) Hybrid Cloud
Operating Systems
1 1,002 (21.98%) Windows
2 424 (9.30%) Windows Server
3 402 (8.82%) Linux
4 229 (5.02%) Windows 10
5 119 (2.61%) Windows Server 2012
6 107 (2.35%) Unix
7 101 (2.22%) Windows Server 2016
8 65 (1.43%) Windows 7
9 63 (1.38%) Windows Server 2019
10 56 (1.23%) Windows Server 2008
11 45 (0.99%) Mac OS
12 43 (0.94%) Ubuntu
13 42 (0.92%) Apple iOS
14 40 (0.88%) Red Hat Enterprise Linux
15 35 (0.77%) Android
16 29 (0.64%) Windows Server 2003
17 19 (0.42%) Mac OS X
18 11 (0.24%) SUSE
19 5 (0.11%) CentOS
19 5 (0.11%) Debian
Processes & Methodologies
1 1,562 (34.27%) ITIL
2 888 (19.48%) Agile
3 832 (18.25%) Project Management
4 822 (18.03%) Service Management
5 642 (14.09%) Problem-Solving
6 482 (10.57%) Continuous Improvement
7 465 (10.20%) ITSM
8 463 (10.16%) Change Management
9 458 (10.05%) DevOps
10 426 (9.35%) Incident Management
10 426 (9.35%) Project Delivery
11 385 (8.45%) Coaching
12 380 (8.34%) Cybersecurity
13 365 (8.01%) Stakeholder Management
14 361 (7.92%) Service Design
15 359 (7.88%) Mentoring
16 297 (6.52%) Risk Management
17 293 (6.43%) Strategic Thinking
18 290 (6.36%) Migration
19 280 (6.14%) Line Management
Programming Languages
1 417 (9.15%) SQL
2 240 (5.27%) PowerShell
3 176 (3.86%) Python
4 120 (2.63%) Java
5 119 (2.61%) JavaScript
6 96 (2.11%) C#
7 68 (1.49%) C
8 47 (1.03%) Perl
9 39 (0.86%) T-SQL
10 38 (0.83%) PHP
11 34 (0.75%) VBA
12 31 (0.68%) TypeScript
13 30 (0.66%) R
14 25 (0.55%) PL/SQL
14 25 (0.55%) Shell Script
15 24 (0.53%) Ruby
16 23 (0.50%) Go
17 22 (0.48%) Bash
17 22 (0.48%) C++
18 17 (0.37%) Rust
Qualifications
1 590 (12.94%) Degree
2 548 (12.02%) Security Cleared
3 401 (8.80%) SC Cleared
4 172 (3.77%) Microsoft Certification
5 167 (3.66%) Cisco Certification
6 150 (3.29%) ITIL Certification
7 100 (2.19%) CCNP
8 91 (2.00%) ITIL Foundation Certificate
9 87 (1.91%) DBS Check
10 78 (1.71%) DV Cleared
11 64 (1.40%) Computer Science Degree
12 61 (1.34%) BPSS Clearance
13 60 (1.32%) CCNA
14 56 (1.23%) CISSP
15 54 (1.18%) MCSE
16 51 (1.12%) PMI Certification
17 48 (1.05%) PMP
18 44 (0.97%) CCDP
19 40 (0.88%) MCSA
20 39 (0.86%) MCP
Quality Assurance & Compliance
1 703 (15.42%) SLA
2 214 (4.70%) QA
3 191 (4.19%) ISO/IEC 27001
4 97 (2.13%) Cyber Essentials
5 79 (1.73%) GDPR
6 78 (1.71%) PMO
7 49 (1.08%) NCSC
8 35 (0.77%) COBIT
9 30 (0.66%) NIST
10 25 (0.55%) Accessibility
11 21 (0.46%) ISO 13485
11 21 (0.46%) ISO/IEC 20000
12 20 (0.44%) GxP
13 19 (0.42%) PCI DSS
14 17 (0.37%) Data Quality
14 17 (0.37%) SOC 1
14 17 (0.37%) SOC 2
15 16 (0.35%) Cyber Essentials PLUS
16 15 (0.33%) Sarbanes-Oxley
17 14 (0.31%) ISO 9001
System Software
1 647 (14.19%) Active Directory
2 305 (6.69%) VMware Infrastructure
3 211 (4.63%) Docker
4 157 (3.44%) Hyper-V
5 136 (2.98%) Virtual Machines
6 89 (1.95%) Virtual Desktop
7 85 (1.86%) VMware ESXi
8 43 (0.94%) vSphere
9 34 (0.75%) XenApp
10 31 (0.68%) XenDesktop
11 29 (0.64%) Firmware
12 25 (0.55%) Virtual Servers
13 22 (0.48%) Citrix Hypervisor
14 18 (0.39%) VMware NSX
15 15 (0.33%) BitLocker
15 15 (0.33%) Terminal Services
16 12 (0.26%) Microsoft Virtual Server
17 11 (0.24%) Forefront TMG
17 11 (0.24%) Snort
18 7 (0.15%) VMware Workstation
Systems Management
1 198 (4.34%) Kubernetes
2 195 (4.28%) Terraform
3 177 (3.88%) Ansible
4 147 (3.23%) Microsoft Intune
5 145 (3.18%) SCCM
6 141 (3.09%) Puppet
7 126 (2.76%) Opscode Chef
8 51 (1.12%) FortiGate
9 44 (0.97%) Single Sign-On
10 40 (0.88%) WSUS
11 23 (0.50%) NetBackup
12 19 (0.42%) Active Directory Federation Services
12 19 (0.42%) Cisco CUCM
13 17 (0.37%) Tivoli Storage Manager
13 17 (0.37%) vCenter Server
14 16 (0.35%) Jamf Pro
15 15 (0.33%) McAfee ePO
15 15 (0.33%) SCVMM
15 15 (0.33%) ServiceCenter
16 12 (0.26%) BMC PATROL
Vendors
1 1,155 (25.34%) Microsoft
2 426 (9.35%) VMware
3 390 (8.56%) Cisco
4 250 (5.48%) Oracle
5 203 (4.45%) Citrix
6 168 (3.69%) ServiceNow
7 137 (3.01%) SAP
8 136 (2.98%) Google
9 112 (2.46%) Splunk
10 105 (2.30%) HP
11 91 (2.00%) Palo Alto
12 72 (1.58%) Apple
13 64 (1.40%) CheckPoint
14 63 (1.38%) Meraki
15 61 (1.34%) Dell
16 56 (1.23%) F5
16 56 (1.23%) Fortinet
17 54 (1.18%) Salesforce.com
18 51 (1.12%) Red Hat
19 48 (1.05%) NEC