Service Delivery Job Trends

Service Delivery
UK

The table below provides summary statistics and salary benchmarking for jobs requiring Service Delivery skills. It covers permanent job vacancies from the 6 months leading up to 16 May 2026, with comparisons to the same periods in the previous two years.

6 months to
16 May 2026
Same period 2025 Same period 2024
Rank 84 43 106
Rank change year-on-year -41 +63 +33
Permanent jobs citing Service Delivery 1,817 2,545 2,417
As % of all permanent jobs in the UK 1.99% 5.82% 2.50%
As % of the Processes & Methodologies category 2.70% 6.23% 2.94%
Number of salaries quoted 1,279 853 1,753
10th Percentile £30,000 £31,000 £28,500
25th Percentile £37,500 £42,000 £36,250
Median annual salary (50th Percentile) £50,000 £56,745 £50,000
Median % change year-on-year -11.89% +13.49% -4.76%
75th Percentile £65,000 £70,000 £66,250
90th Percentile £85,990 £83,750 £78,750
UK excluding London median annual salary £45,000 £53,500 £47,450
% change year-on-year -15.89% +12.75% +4.06%

All Process & Methodology Skills
UK

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 67,346 40,822 82,196
As % of all permanent jobs advertised in the UK 73.74% 93.29% 85.15%
Number of salaries quoted 43,359 22,211 59,550
10th Percentile £30,000 £30,000 £29,000
25th Percentile £40,000 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £60,000 £55,000
Median % change year-on-year - +9.09% -9.97%
75th Percentile £78,750 £78,750 £72,500
90th Percentile £100,000 £101,000 £92,500
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -9.09%

Service Delivery
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Service Delivery relative to all permanent IT jobs advertised.

Service Delivery job vacancy trend in the UK

Service Delivery
Salary Trend

Salary distribution trend for jobs in the UK citing Service Delivery.

Salary distribution trend for jobs in the UK citing Service Delivery

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 16 May 2026.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 16 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -52 1,570 £50,000 -13.04% 576
UK excluding London -51 1,331 £45,000 -15.89% 486
Work from Home +74 497 £52,500 -12.50% 246
London -66 379 £65,000 - 166
North of England -5 342 £42,500 -15.00% 110
South East -70 292 £50,000 -6.54% 150
Midlands +10 282 £45,000 -16.18% 79
North West -7 182 £40,000 -20.04% 65
South West -17 155 £42,500 -25.10% 47
West Midlands -23 153 £50,000 -10.31% 49
East Midlands +28 129 £42,500 -19.05% 30
Yorkshire -10 112 £45,000 +12.50% 35
East of England -43 103 £55,000 +6.80% 59
Scotland +11 68 £42,000 -21.50% 22
Wales -6 60 £60,000 +39.10% 21
North East 0 48 £52,500 -3.23% 12
Northern Ireland -20 28 £53,500 - 12
Isle of Man - 1 £59,000 - 2

Service Delivery
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 105 (5.78%) SharePoint
2 93 (5.12%) Microsoft Exchange
3 12 (0.66%) Confluence
4 8 (0.44%) Apache
5 7 (0.39%) IIS
6 6 (0.33%) CMS
7 4 (0.22%) Documentum
7 4 (0.22%) Oracle SOA Suite
7 4 (0.22%) WordPress
8 3 (0.17%) Apache Spark
9 1 (0.055%) SAS
9 1 (0.055%) Tomcat
9 1 (0.055%) WebLogic
9 1 (0.055%) WebSphere
9 1 (0.055%) WildFly
Applications
1 56 (3.08%) Microsoft Office
2 42 (2.31%) Microsoft Excel
3 24 (1.32%) Microsoft PowerPoint
4 16 (0.88%) Microsoft Project
5 2 (0.11%) MS Visio
6 1 (0.055%) Camtasia
6 1 (0.055%) Chatbot
6 1 (0.055%) Notion
6 1 (0.055%) Spreadsheet
6 1 (0.055%) SPSS
Business Applications
1 16 (0.88%) Dynamics NAV
2 14 (0.77%) SAP HR
3 11 (0.61%) Dynamics CRM
4 8 (0.44%) Remedy ITSM
5 6 (0.33%) SAP Payroll
5 6 (0.33%) SAP S/4HANA
6 5 (0.28%) Oracle Cash Management
6 5 (0.28%) Oracle Payables
6 5 (0.28%) Oracle Receivables
6 5 (0.28%) SAP Business One
7 3 (0.17%) Dynamics AX
8 2 (0.11%) SAP FSCM
8 2 (0.11%) SAP HCM
9 1 (0.055%) Carpe Diem
9 1 (0.055%) Elite 3E
9 1 (0.055%) Integrated Workplace Management System
9 1 (0.055%) iTrent
9 1 (0.055%) Relativity
9 1 (0.055%) Salesforce CRM
9 1 (0.055%) Visualfiles
Cloud Services
1 307 (16.90%) Microsoft 365
2 293 (16.13%) Azure
3 137 (7.54%) Entra ID
4 81 (4.46%) SaaS
5 74 (4.07%) AWS
6 68 (3.74%) Power Platform
7 37 (2.04%) OneDrive
8 22 (1.21%) Microsoft Copilot
8 22 (1.21%) PaaS
8 22 (1.21%) Power Automate
9 21 (1.16%) IaaS
10 18 (0.99%) Azure Sentinel
11 16 (0.88%) Azure DevOps
12 14 (0.77%) Cloud Computing
13 13 (0.72%) PowerApps
14 10 (0.55%) Dynamics 365
14 10 (0.55%) Nutanix
15 9 (0.50%) GCP
15 9 (0.50%) OCI
16 7 (0.39%) Datadog
Communications & Networking
1 100 (5.50%) WAN
2 98 (5.39%) DNS
3 95 (5.23%) DHCP
4 92 (5.06%) Firewall
5 81 (4.46%) VPN
6 80 (4.40%) LAN
7 63 (3.47%) TCP/IP
8 59 (3.25%) VLAN
9 55 (3.03%) Wi-Fi
10 45 (2.48%) Wireless
11 42 (2.31%) SD-WAN
12 27 (1.49%) VoIP
13 13 (0.72%) Network Security
14 12 (0.66%) SAN
15 11 (0.61%) NAS
16 10 (0.55%) BGP
17 9 (0.50%) Cisco IOS
17 9 (0.50%) WAAS
18 8 (0.44%) Internet
19 7 (0.39%) MPLS
Database & Business Intelligence
1 53 (2.92%) Power BI
2 15 (0.83%) DTS
3 14 (0.77%) SQL Server
4 11 (0.61%) Amazon RDS
5 10 (0.55%) Tableau
6 8 (0.44%) Data Lake
7 7 (0.39%) Data Warehouse
8 6 (0.33%) MySQL
9 5 (0.28%) Power Query
10 4 (0.22%) Elasticsearch
10 4 (0.22%) Metadata
10 4 (0.22%) PostgreSQL
10 4 (0.22%) Relational Database
11 3 (0.17%) Delta Lake
11 3 (0.17%) SAP HANA
12 2 (0.11%) Azure SQL Database
12 2 (0.11%) Crystal Reports
12 2 (0.11%) NoSQL
12 2 (0.11%) SQL Server Integration Services
12 2 (0.11%) SQL Server Reporting Services
Development Applications
1 56 (3.08%) JIRA
2 13 (0.72%) GitLab
3 6 (0.33%) JUnit
4 5 (0.28%) Eclipse
4 5 (0.28%) Jenkins
4 5 (0.28%) VersionOne
5 4 (0.22%) Cucumber
5 4 (0.22%) Maven
5 4 (0.22%) Mockito
5 4 (0.22%) SonarQube
6 3 (0.17%) MLflow
6 3 (0.17%) SQL Server Management Studio (SSMS)
7 2 (0.11%) Selenium
7 2 (0.11%) Sonatype Nexus
7 2 (0.11%) TestNG
7 2 (0.11%) Visual Studio
8 1 (0.055%) Git
8 1 (0.055%) Oracle APEX
8 1 (0.055%) Postman
8 1 (0.055%) TestRail
General
1 730 (40.18%) Social Skills
2 370 (20.36%) Finance
3 254 (13.98%) Analytical Skills
4 134 (7.37%) Public Sector
5 126 (6.93%) Organisational Skills
6 98 (5.39%) Inclusion and Diversity
7 89 (4.90%) Legal
8 81 (4.46%) Retail
9 80 (4.40%) Law
10 79 (4.35%) Marketing
11 73 (4.02%) Telecoms
12 55 (3.03%) Influencing Skills
13 44 (2.42%) Manufacturing
14 34 (1.87%) Presentation Skills
15 31 (1.71%) Local Government
16 28 (1.54%) Military
17 25 (1.38%) Banking
18 20 (1.10%) German Language
19 18 (0.99%) Documentation Skills
20 17 (0.94%) Advertising
Job Titles
1 294 (16.18%) Service Manager
2 266 (14.64%) Delivery Manager
3 225 (12.38%) Service Delivery Manager
4 187 (10.29%) IT Manager
5 182 (10.02%) Senior
6 155 (8.53%) Lead
7 154 (8.48%) IT Support
8 127 (6.99%) Analyst
9 96 (5.28%) Support Engineer
10 76 (4.18%) IT Engineer
10 76 (4.18%) IT Services Manager
11 72 (3.96%) Head of QA
12 67 (3.69%) Senior Manager
13 60 (3.30%) Architect
14 59 (3.25%) IT Support Engineer
15 56 (3.08%) Team Leader
16 53 (2.92%) Support Manager
17 50 (2.75%) IT Technician
18 49 (2.70%) IT Analyst
18 49 (2.70%) IT Services Delivery Manager
Libraries, Frameworks & Software Standards
1 12 (0.66%) Oracle Fusion
2 10 (0.55%) .NET
2 10 (0.55%) REST
3 9 (0.50%) OpenTelemetry
4 8 (0.44%) CSS
4 8 (0.44%) HTML
5 5 (0.28%) Kafka
6 4 (0.22%) Apache NiFi
6 4 (0.22%) ARM Templates
6 4 (0.22%) Elastic Stack
6 4 (0.22%) Keras
6 4 (0.22%) Middleware
6 4 (0.22%) OAuth
6 4 (0.22%) OpenID
6 4 (0.22%) PyTorch
6 4 (0.22%) TensorFlow
6 4 (0.22%) Vue
6 4 (0.22%) XML
7 3 (0.17%) LDAP
7 3 (0.17%) PySpark
Miscellaneous
1 138 (7.59%) Onboarding
2 102 (5.61%) Data Centre
2 102 (5.61%) Management Information System
3 94 (5.17%) Driving Licence
4 86 (4.73%) Analytical Mindset
5 73 (4.02%) Self-Motivation
6 34 (1.87%) Enterprise Software
7 28 (1.54%) CMDB
8 23 (1.27%) Video Conferencing
9 22 (1.21%) Cloud Native
10 19 (1.05%) Hybrid Cloud
11 18 (0.99%) Security Posture
12 16 (0.88%) Product Ownership
12 16 (0.88%) Replication
13 14 (0.77%) CCTV
13 14 (0.77%) Security Operations Centre
13 14 (0.77%) Virtual Team
14 13 (0.72%) CSOC
15 12 (0.66%) NHS
15 12 (0.66%) Social Media
Operating Systems
1 283 (15.58%) Windows
2 143 (7.87%) Windows Server
3 61 (3.36%) Windows 10
4 37 (2.04%) Android
5 35 (1.93%) Apple iOS
6 34 (1.87%) Linux
7 30 (1.65%) Mac OS
8 7 (0.39%) Ubuntu
9 5 (0.28%) Red Hat Enterprise Linux
9 5 (0.28%) VMS
10 4 (0.22%) Windows 7
10 4 (0.22%) Windows Server 2016
10 4 (0.22%) Windows Server 2019
11 2 (0.11%) Debian
11 2 (0.11%) Unix
11 2 (0.11%) Windows Server 2012
Processes & Methodologies
1 492 (27.08%) Continuous Improvement
2 412 (22.67%) ITIL
3 369 (20.31%) Problem-Solving
4 323 (17.78%) Service Management
5 255 (14.03%) ITSM
6 251 (13.81%) Stakeholder Engagement
7 213 (11.72%) Customer Service
8 203 (11.17%) Cybersecurity
9 188 (10.35%) Change Management
10 177 (9.74%) Stakeholder Management
11 165 (9.08%) Customer Experience
12 157 (8.64%) Agile
13 155 (8.53%) Root Cause Analysis
14 154 (8.48%) Roadmaps
15 152 (8.37%) Project Delivery
16 151 (8.31%) Analytics
17 143 (7.87%) Project Management
18 141 (7.76%) AI
19 138 (7.59%) CRM
20 119 (6.55%) PRINCE2
Programming Languages
1 66 (3.63%) SQL
2 63 (3.47%) PowerShell
3 36 (1.98%) Python
4 17 (0.94%) JavaScript
5 15 (0.83%) Bash
6 8 (0.44%) Java
6 8 (0.44%) PHP
7 7 (0.39%) TypeScript
8 6 (0.33%) Kusto Query Language
8 6 (0.33%) R
9 5 (0.28%) Bicep
9 5 (0.28%) C
9 5 (0.28%) C#
9 5 (0.28%) Go
9 5 (0.28%) Ladder Logic
10 4 (0.22%) C++
10 4 (0.22%) PL/SQL
10 4 (0.22%) Rust
10 4 (0.22%) T-SQL
11 3 (0.17%) Ruby
Qualifications
1 171 (9.41%) Degree
2 170 (9.36%) Security Cleared
3 103 (5.67%) SC Cleared
4 72 (3.96%) IRCA
5 70 (3.85%) DBS Check
6 57 (3.14%) Microsoft Certification
7 41 (2.26%) DV Cleared
8 36 (1.98%) CISSP
9 32 (1.76%) Computer Science Degree
10 28 (1.54%) A+ Certification
11 26 (1.43%) Azure Certification
11 26 (1.43%) ITIL Foundation Certificate
11 26 (1.43%) Network+ Certification
11 26 (1.43%) PMI Certification
12 25 (1.38%) Cisco Certification
12 25 (1.38%) PMP
13 19 (1.05%) CISM
14 16 (0.88%) Microsoft Certified Professional
15 15 (0.83%) BPSS Clearance
15 15 (0.83%) ITIL Certification
Quality Assurance & Compliance
1 157 (8.64%) GDPR
2 129 (7.10%) QA
3 91 (5.01%) ISO 9001
4 87 (4.79%) SLA
5 78 (4.29%) Cyber Essentials
6 67 (3.69%) ISO/IEC 27001
7 49 (2.70%) Cyber Essentials PLUS
8 37 (2.04%) Accessibility
9 28 (1.54%) Data Quality
10 25 (1.38%) GRC
11 23 (1.27%) PMO
12 20 (1.10%) NIST
12 20 (1.10%) PCI DSS
13 14 (0.77%) JSP 440
14 12 (0.66%) ISO/IEC 20000
15 5 (0.28%) COBIT
15 5 (0.28%) SOC 2
16 4 (0.22%) 21 CFR Part 11
16 4 (0.22%) GxP
17 3 (0.17%) SOC 1
System Software
1 199 (10.95%) Active Directory
2 82 (4.51%) VMware Infrastructure
3 45 (2.48%) Hyper-V
4 13 (0.72%) Docker
5 12 (0.66%) Virtual Desktop
6 11 (0.61%) BitLocker
7 9 (0.50%) Firmware
7 9 (0.50%) vSphere
8 7 (0.39%) VMware ESXi
9 4 (0.22%) Virtual Machines
9 4 (0.22%) VMware NSX
10 3 (0.17%) IAG
10 3 (0.17%) iptables
10 3 (0.17%) Terminal Services
11 2 (0.11%) Virtual Servers
12 1 (0.055%) vCloud
Systems Management
1 108 (5.94%) Microsoft Intune
2 48 (2.64%) SCCM
3 31 (1.71%) Terraform
4 27 (1.49%) Ansible
5 19 (1.05%) Kubernetes
6 11 (0.61%) Single Sign-On
7 10 (0.55%) Grafana
7 10 (0.55%) Jamf Pro
7 10 (0.55%) WSUS
8 9 (0.50%) Autotask
9 7 (0.39%) Active Directory Federation Services
9 7 (0.39%) VxRail
10 6 (0.33%) CASB
10 6 (0.33%) Cisco CUCM
11 4 (0.22%) Backup Exec
11 4 (0.22%) Kibana
11 4 (0.22%) logstash
11 4 (0.22%) ServiceCenter
11 4 (0.22%) vCenter Server
12 3 (0.17%) Prometheus
Vendors
1 499 (27.46%) Microsoft
2 136 (7.48%) ServiceNow
3 91 (5.01%) VMware
4 60 (3.30%) Cisco
5 45 (2.48%) SAP
6 38 (2.09%) Salesforce
7 31 (1.71%) Dell
8 26 (1.43%) Citrix
8 26 (1.43%) Veeam
9 24 (1.32%) Meraki
9 24 (1.32%) Oracle
10 21 (1.16%) BMC
11 18 (0.99%) Apple
11 18 (0.99%) Workday
12 16 (0.88%) Computacenter
13 15 (0.83%) HubSpot
13 15 (0.83%) Remedy
13 15 (0.83%) Zscaler
14 14 (0.77%) SolarWinds
15 12 (0.66%) Splunk