Period
to 25 July 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 25 July 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
UK
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 1075 1088 1131
Rank change year-on-year +13 +43 +45
Permanent jobs citing Service Desk Management 108 168 185
As % of all permanent IT jobs advertised in the UK 0.061% 0.083% 0.083%
As % of the Processes & Methodologies category 0.068% 0.093% 0.095%
Number of salaries quoted 84 106 151
UK median annual salary £45,000 £50,000 £35,000
Median salary % change year-on-year -10.00% +42.86% -9.68%
10th Percentile £21,250 £21,000 £19,000
90th Percentile £59,400 £74,375 £57,500
UK excluding London median annual salary £34,000 £52,500 £33,500
% change year-on-year -35.24% +56.72% -21.18%

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 159476 179772 195731
As % of all permanent IT job vacancies advertised in the UK 89.78% 88.91% 87.88%
Number of salaries quoted 127684 149612 159125
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £28,500 £27,500 £27,500
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £42,500

Service Desk Management
Job Vacancy Trend

Job postings citing Service Desk Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Management in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management.

Salary trend for Service Desk Management in the UK

Service Desk Management
Salary Histogram

The salary distribution of IT jobs citing Service Desk Management over the 6 months to 25 July 2017.

Salary histogram for Service Desk Management in the UK

Service Desk Management
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 105 £45,000 -10.00% 6
UK excluding London -6 59 £34,000 -35.24% 7
London +46 48 £52,500 +5.00% 1
North of England -15 19 £31,000 +10.71% 1
Midlands +10 15 £33,000 -37.14% 1
South West +21 13 £45,000 -43.75%
Yorkshire +23 11 £30,750 +6.03%
East Midlands +16 10 £30,000 -7.69%
South East +46 7 £49,000 -6.67% 3
North West -39 6 £31,000 +10.71% 1
West Midlands -6 5 £56,500 +7.62% 1
East of England +18 3 £40,000 +18.52%
North East - 2 £31,500 -
Scotland +11 1 £22,000 -37.14% 1
Wales - 1 £55,000 - 1

For the 6 months to 25 July 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Desk Management.

1 61 (56.48%) Windows
2 59 (54.63%) ITIL
3 57 (52.78%) Microsoft
4 56 (51.85%) Finance
5 49 (45.37%) Active Directory
6 42 (38.89%) SLA
7 33 (30.56%) Windows Server
8 32 (29.63%) Service Delivery
9 29 (26.85%) SQL Server
9 29 (26.85%) CRM
10 28 (25.93%) Statistics
10 28 (25.93%) PowerShell
11 26 (24.07%) SharePoint
12 25 (23.15%) Intranet
13 22 (20.37%) VMware
14 21 (19.44%) Workflow
15 20 (18.52%) Banking
15 20 (18.52%) Dynamics CRM
16 19 (17.59%) SharePoint Server
16 19 (17.59%) Performance Tuning
16 19 (17.59%) JavaScript
16 19 (17.59%) PHP
16 19 (17.59%) .NET
16 19 (17.59%) ASP.NET
16 19 (17.59%) CSS
17 18 (16.67%) Project Management
17 18 (16.67%) Service Management
18 16 (14.81%) Microsoft Office
19 14 (12.96%) MS Exchange
20 13 (12.04%) VMware Infrastructure

Service Desk Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (24.07%) SharePoint
2 19 (17.59%) SharePoint Server
3 14 (12.96%) MS Exchange
4 5 (4.63%) IIS
5 4 (3.70%) Blackberry Enterprise Server
6 3 (2.78%) Skype for Business
7 2 (1.85%) Exchange Server 2007
7 2 (1.85%) Exchange Server 2010
7 2 (1.85%) Exchange Server 2013
7 2 (1.85%) SharePoint 2013
7 2 (1.85%) WordPress
Applications
1 16 (14.81%) Microsoft Office
2 7 (6.48%) Microsoft Excel
2 7 (6.48%) Microsoft PowerPoint
3 3 (2.78%) MS Visio
Business Applications
1 20 (18.52%) Dynamics CRM
Cloud Services
1 6 (5.56%) Office 365
2 2 (1.85%) Cloud Computing
2 2 (1.85%) G Suite
3 1 (0.93%) Dynamics 365
3 1 (0.93%) Microsoft Azure
Communications & Networking
1 25 (23.15%) Intranet
2 9 (8.33%) LAN
3 6 (5.56%) DHCP
3 6 (5.56%) DNS
3 6 (5.56%) SAN
3 6 (5.56%) WAN
4 5 (4.63%) Remote Desktop
4 5 (4.63%) TCP/IP
5 4 (3.70%) VoIP
5 4 (3.70%) VPN
6 2 (1.85%) Firewall
6 2 (1.85%) PBX
7 1 (0.93%) ADSL
Database & Business Intelligence
1 29 (26.85%) SQL Server
2 5 (4.63%) Big Data
3 2 (1.85%) SQL Server Reporting Services
General
1 56 (51.85%) Finance
2 20 (18.52%) Banking
3 11 (10.19%) Legal
4 7 (6.48%) Retail
5 5 (4.63%) Telecoms
6 2 (1.85%) Back Office
6 2 (1.85%) Games
7 1 (0.93%) Advertising
7 1 (0.93%) Investment Banking
7 1 (0.93%) Marketing
Job Titles
1 26 (24.07%) Service Manager
2 25 (23.15%) Analyst
3 19 (17.59%) CRM Developer
3 19 (17.59%) Developer
3 19 (17.59%) SharePoint Developer
4 18 (16.67%) Administrator
4 18 (16.67%) Service Desk Manager
4 18 (16.67%) SharePoint Administrator
5 13 (12.04%) Support Analyst
6 12 (11.11%) Service Analyst
7 10 (9.26%) 1st Line Support
8 8 (7.41%) IT Manager
8 8 (7.41%) Service Desk Analyst
9 7 (6.48%) Delivery Manager
9 7 (6.48%) IT Services Manager
9 7 (6.48%) Service Desk Team Leader
9 7 (6.48%) Services Delivery Manager
9 7 (6.48%) Team Leader
10 6 (5.56%) IT Support
10 6 (5.56%) Senior Analyst
Libraries, Frameworks & Software Standards
1 19 (17.59%) .NET
1 19 (17.59%) ASP.NET
1 19 (17.59%) CSS
2 1 (0.93%) Web Services
Miscellaneous
1 8 (7.41%) Management Information System
2 6 (5.56%) Data Centre
3 5 (4.63%) Analytical Skills
3 5 (4.63%) Client/Server
3 5 (4.63%) Clustering
3 5 (4.63%) Video Conferencing
4 4 (3.70%) Blackberry
4 4 (3.70%) CMDB
5 2 (1.85%) Driving Licence
5 2 (1.85%) Mobile Computing
5 2 (1.85%) Replication
6 1 (0.93%) Fat Client
6 1 (0.93%) Fintech
6 1 (0.93%) Smartphone
6 1 (0.93%) Social Media
6 1 (0.93%) Thin Client
6 1 (0.93%) User Experience
Operating Systems
1 61 (56.48%) Windows
2 33 (30.56%) Windows Server
3 12 (11.11%) Windows 7
4 5 (4.63%) Linux
5 4 (3.70%) Windows 10
6 3 (2.78%) Windows Vista
7 2 (1.85%) AIX
7 2 (1.85%) Unix
7 2 (1.85%) Windows Server 2003
7 2 (1.85%) Windows Server 2008
7 2 (1.85%) Windows Server 2012
8 1 (0.93%) Windows XP
Processes & Methodologies
1 59 (54.63%) ITIL
2 32 (29.63%) Service Delivery
3 29 (26.85%) CRM
4 28 (25.93%) Statistics
5 21 (19.44%) Workflow
6 19 (17.59%) Performance Tuning
7 18 (16.67%) Project Management
7 18 (16.67%) Service Management
8 11 (10.19%) Disaster Recovery
8 11 (10.19%) ITIL V3
8 11 (10.19%) Problem Management
9 10 (9.26%) Incident Management
10 9 (8.33%) Line Management
11 8 (7.41%) Continuous Improvement
11 8 (7.41%) ITSM
11 8 (7.41%) Mobile Device Management
12 7 (6.48%) Agile Software Development
12 7 (6.48%) Business Continuity
13 6 (5.56%) Document Management
13 6 (5.56%) Investment Management
Programming Languages
1 28 (25.93%) PowerShell
2 19 (17.59%) JavaScript
2 19 (17.59%) PHP
3 6 (5.56%) SQL
4 1 (0.93%) Java
Qualifications
1 9 (8.33%) Microsoft Certification
2 7 (6.48%) MCSE
3 5 (4.63%) MCITP
3 5 (4.63%) MCSA
4 3 (2.78%) MCP
5 2 (1.85%) A+ Certification
5 2 (1.85%) Degree
5 2 (1.85%) ITIL Certification
5 2 (1.85%) MCDST
5 2 (1.85%) Network+ Certification
6 1 (0.93%) HND
6 1 (0.93%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 42 (38.89%) SLA
2 5 (4.63%) PCI DSS
3 3 (2.78%) QA
4 2 (1.85%) ISO/IEC 20000
5 1 (0.93%) ISO 9001
5 1 (0.93%) Sarbanes-Oxley
System Software
1 49 (45.37%) Active Directory
2 13 (12.04%) VMware Infrastructure
3 7 (6.48%) vSphere
4 6 (5.56%) Hyper-V
5 5 (4.63%) DFS Replication
5 5 (4.63%) XenApp
Systems Management
1 6 (5.56%) SCCM
2 5 (4.63%) WSUS
3 2 (1.85%) AirWatch
3 2 (1.85%) Backup Exec
3 2 (1.85%) NetBackup
4 1 (0.93%) DameWare
Vendors
1 57 (52.78%) Microsoft
2 22 (20.37%) VMware
3 10 (9.26%) Citrix
3 10 (9.26%) HP
3 10 (9.26%) SolarWinds
4 7 (6.48%) LANDesk
5 5 (4.63%) EMC
5 5 (4.63%) Polycom
6 4 (3.70%) Cisco
7 3 (2.78%) Avaya
7 3 (2.78%) Canon
7 3 (2.78%) Oracle
7 3 (2.78%) Sun
8 2 (1.85%) Google
9 1 (0.93%) Mitel
London
Crimson Ltd
Salary: £40000 - £50000 per annum + benefits
Posted: 6 hours ago
Redditch, Worcestershire
Erin Associates
Salary: £30000 - £35000 per annum
Posted: 4 days ago
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Salary: £19000.00 - £20000.00 per annum
Posted: 5 days ago
Hampshire
Hays Specialist Recruitment Ltd
Salary: £48000.00 - £58000.00 per annum
Posted: 14 days ago
Newport, Gwent
Roc Search
Salary: £35000 per annum
Posted: 6 days ago
Glasgow
Hays Specialist Recruitment Ltd
Salary: £20000 - £24000.00 per annum
Posted: 22 days ago
Fareham
aap3
Salary: £23000 - £25000.00 per annum + benefits package
Posted: 22 days ago