Period
to 22 July 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 22 July 2018 with a comparison to the same period in the previous 2 years.

Service Desk Management
UK
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 1058 1093 1113
Rank change year-on-year +35 +20 +30
Permanent jobs citing Service Desk Management 109 111 170
As % of all permanent IT jobs advertised in the UK 0.063% 0.062% 0.084%
As % of the Processes & Methodologies category 0.069% 0.068% 0.093%
Number of salaries quoted 69 86 108
UK median annual salary £37,500 £45,000 £50,000
Median salary % change year-on-year -16.67% -10.00% +42.86%
10th Percentile £23,750 £21,250 £21,000
90th Percentile £60,250 £64,375 £74,125
UK excluding London median annual salary £37,500 £32,750 £52,500
% change year-on-year +14.50% -37.62% +56.72%

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 157,196 162,159 182,210
As % of all permanent IT jobs advertised in the UK 90.64% 90.75% 90.02%
Number of salaries quoted 125,542 130,269 151,690
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% -
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

Service Desk Management
Job Vacancy Trend

Job postings citing Service Desk Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Management in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management.

Salary trend for Service Desk Management in the UK

Service Desk Management
Salary Histogram

The salary distribution of IT jobs citing Service Desk Management over the 6 months to 22 July 2018.

Salary histogram for Service Desk Management in the UK

Service Desk Management
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 99 £42,500 -5.56% 10
UK excluding London +19 74 £37,500 +14.50% 11
South East +29 33 £47,500 -3.06% 2
London -14 27 £53,750 +2.38% 1
North of England +1 15 £34,500 +11.29% 1
North West +4 12 £46,250 +59.48% 1
South West +8 11 £37,500 -16.67% 2
East of England +15 8 £27,500 -31.25%
Midlands +1 5 £28,000 -11.11% 4
West Midlands +30 3 £35,500 -37.17% 3
Yorkshire +14 2 £30,000 -2.44%
East Midlands -8 2 £25,750 -14.17% 1
Wales +16 1 £26,000 -52.73% 2
Scotland -15 1 - -
North East -24 1 £31,500 -

For the 6 months to 22 July 2018, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Desk Management.

1 73 (66.97%) Windows
2 67 (61.47%) ITIL
3 60 (55.05%) SLA
4 45 (41.28%) Microsoft Office
5 43 (39.45%) Windows 7
6 36 (33.03%) Law
6 36 (33.03%) Legal
7 35 (32.11%) Finance
8 33 (30.28%) Active Directory
9 26 (23.85%) Service Delivery
10 25 (22.94%) Microsoft
11 24 (22.02%) ITIL Certification
12 21 (19.27%) Office 365
13 19 (17.43%) Blackberry
13 19 (17.43%) Blackberry Enterprise Server
13 19 (17.43%) Back Office
14 18 (16.51%) Ticket Management
15 16 (14.68%) Service Management
16 15 (13.76%) Windows Server
17 14 (12.84%) Windows 10
17 14 (12.84%) Time Management
18 13 (11.93%) Change Management
19 11 (10.09%) Stakeholder Management
19 11 (10.09%) Problem Management
19 11 (10.09%) QA
19 11 (10.09%) Line Management
19 11 (10.09%) Coaching
20 10 (9.17%) Incident Management
20 10 (9.17%) Agile Software Development
20 10 (9.17%) MS Exchange

Service Desk Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (17.43%) Blackberry Enterprise Server
2 10 (9.17%) MS Exchange
3 8 (7.34%) SharePoint
4 5 (4.59%) Exchange Server 2010
4 5 (4.59%) Exchange Server 2013
4 5 (4.59%) Skype for Business
5 1 (0.92%) IIS
Applications
1 45 (41.28%) Microsoft Office
2 5 (4.59%) Microsoft Excel
3 4 (3.67%) Microsoft Project
Business Applications
1 2 (1.83%) assyst
Cloud Services
1 21 (19.27%) Office 365
2 4 (3.67%) Microsoft Azure
3 3 (2.75%) SaaS
4 1 (0.92%) Amazon AWS
Communications & Networking
1 2 (1.83%) Skype
2 1 (0.92%) BGP
2 1 (0.92%) Cisco ASA
2 1 (0.92%) Cisco IOS
2 1 (0.92%) EIGRP
2 1 (0.92%) Extranet
2 1 (0.92%) Firewall
2 1 (0.92%) HSRP
2 1 (0.92%) Intranet
2 1 (0.92%) OSPF
2 1 (0.92%) VPLS
2 1 (0.92%) VRRP
2 1 (0.92%) Wireshark
Database & Business Intelligence
1 1 (0.92%) MS Access
1 1 (0.92%) SQL Server Reporting Services
Development Applications
1 4 (3.67%) JIRA
2 2 (1.83%) Atlassian Bamboo
2 2 (1.83%) Octopus Deploy
General
1 36 (33.03%) Law
1 36 (33.03%) Legal
2 35 (32.11%) Finance
3 19 (17.43%) Back Office
4 5 (4.59%) Retail
5 3 (2.75%) Telecoms
6 2 (1.83%) Billing
7 1 (0.92%) Advertising
7 1 (0.92%) Financial Institution
Job Titles
1 49 (44.95%) Service Manager
2 40 (36.70%) Service Desk Manager
3 29 (26.61%) Analyst
4 27 (24.77%) Service Analyst
4 27 (24.77%) Service Desk Analyst
5 18 (16.51%) 1st/2nd Line Service Desk Analyst
5 18 (16.51%) 2nd Line Service Desk Analyst
5 18 (16.51%) Senior Analyst
5 18 (16.51%) Senior Service Desk Analyst
6 17 (15.60%) IT Manager
7 14 (12.84%) IT Services Manager
8 10 (9.17%) Support Manager
9 7 (6.42%) Service Desk Team Leader
9 7 (6.42%) Team Leader
10 6 (5.50%) IT Operations Manager
10 6 (5.50%) IT Support
11 5 (4.59%) IT Analyst
11 5 (4.59%) ITIL Manager
12 4 (3.67%) Business Systems Manager
12 4 (3.67%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 2 (1.83%) Elastic Stack
2 1 (0.92%) FIX Protocol
Miscellaneous
1 19 (17.43%) Blackberry
2 5 (4.59%) iPhone
3 3 (2.75%) Analytical Skills
3 3 (2.75%) iPad
4 2 (1.83%) Management Information System
5 1 (0.92%) Driving Licence
5 1 (0.92%) Foreign Exchange (FX)
5 1 (0.92%) HP Storage
Operating Systems
1 73 (66.97%) Windows
2 43 (39.45%) Windows 7
3 15 (13.76%) Windows Server
4 14 (12.84%) Windows 10
5 8 (7.34%) CentOS
5 8 (7.34%) Linux
6 5 (4.59%) Apple iOS
6 5 (4.59%) Windows Server 2008
6 5 (4.59%) Windows Server 2012
7 4 (3.67%) Android
8 3 (2.75%) Mac OS X
8 3 (2.75%) Windows Phone
9 2 (1.83%) Unix
Processes & Methodologies
1 67 (61.47%) ITIL
2 26 (23.85%) Service Delivery
3 18 (16.51%) Ticket Management
4 16 (14.68%) Service Management
5 14 (12.84%) Time Management
6 13 (11.93%) Change Management
7 11 (10.09%) Coaching
7 11 (10.09%) Line Management
7 11 (10.09%) Problem Management
7 11 (10.09%) Stakeholder Management
8 10 (9.17%) Agile Software Development
8 10 (9.17%) Incident Management
9 9 (8.26%) Mentoring
10 8 (7.34%) Customer-Centricity
10 8 (7.34%) System Testing
11 7 (6.42%) Problem-Solving
12 6 (5.50%) ITSM
12 6 (5.50%) Performance Management
12 6 (5.50%) Supplier Management
13 5 (4.59%) Release Management
Programming Languages
1 5 (4.59%) C
2 3 (2.75%) SQL
3 1 (0.92%) Bash Shell
3 1 (0.92%) Python
3 1 (0.92%) T-SQL
3 1 (0.92%) VBA
Qualifications
1 24 (22.02%) ITIL Certification
2 9 (8.26%) CCNA
2 9 (8.26%) Cisco Certification
3 6 (5.50%) Degree
4 4 (3.67%) Microsoft Certification
5 2 (1.83%) MCITP
5 2 (1.83%) MCP
5 2 (1.83%) MCSE
6 1 (0.92%) CCNP
6 1 (0.92%) HNC
6 1 (0.92%) JNCIS
6 1 (0.92%) MCSA
6 1 (0.92%) MCTS
Quality Assurance & Compliance
1 60 (55.05%) SLA
2 11 (10.09%) QA
3 5 (4.59%) GDPR
3 5 (4.59%) ISO/IEC 27001
4 2 (1.83%) Cyber Essentials
4 2 (1.83%) Cyber Essentials PLUS
4 2 (1.83%) PCI DSS
System Software
1 33 (30.28%) Active Directory
2 5 (4.59%) VMware Infrastructure
3 3 (2.75%) Hyper-V
3 3 (2.75%) Microsoft App-V
3 3 (2.75%) Virtual Desktop
3 3 (2.75%) Virtual Machines
4 1 (0.92%) XenApp
Systems Management
1 8 (7.34%) Ansible
1 8 (7.34%) Puppet
2 4 (3.67%) SCCM
3 1 (0.92%) FortiGate
3 1 (0.92%) Opscode Chef
3 1 (0.92%) WSUS
Vendors
1 25 (22.94%) Microsoft
2 8 (7.34%) Citrix
3 7 (6.42%) Apple
3 7 (6.42%) ServiceNow
3 7 (6.42%) Sony
4 5 (4.59%) ConnectWise
4 5 (4.59%) iManage
4 5 (4.59%) VMware
5 4 (3.67%) IFS
6 3 (2.75%) Cisco
7 2 (1.83%) DocuSign
7 2 (1.83%) Remedy
7 2 (1.83%) TOWER Software
8 1 (0.92%) Capita
8 1 (0.92%) Mitel
8 1 (0.92%) Palo Alto
8 1 (0.92%) Proofpoint
8 1 (0.92%) Ruckus Wireless
8 1 (0.92%) SonicWALL
8 1 (0.92%) Veeam