Period
to 21 October 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 21 October 2018 with a comparison to the same period in the previous 2 years.

Service Desk Management
UK
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 1061 1104 1071
Rank change year-on-year +43 -33 +45
Permanent jobs citing Service Desk Management 91 95 161
As % of all permanent IT jobs advertised in the UK 0.056% 0.055% 0.084%
As % of the Processes & Methodologies category 0.061% 0.060% 0.093%
Number of salaries quoted 71 79 91
UK median annual salary £35,000 £33,000 £40,000
Median salary % change year-on-year +6.06% -17.50% +6.67%
10th Percentile £24,500 £21,250 £20,500
90th Percentile £58,750 £57,600 £62,500
UK excluding London median annual salary £43,750 £30,000 £37,500
% change year-on-year +45.83% -20.00% +11.94%

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 148,908 159,518 173,686
As % of all permanent IT jobs advertised in the UK 91.04% 91.56% 90.90%
Number of salaries quoted 118,438 125,808 144,551
UK median annual salary £50,000 £50,000 £48,500
Median salary % change year-on-year - +3.09% +2.11%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £83,750 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

Service Desk Management
Job Vacancy Trend

Job postings citing Service Desk Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Management in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management.

Salary trend for Service Desk Management in the UK

Service Desk Management
Salary Histogram

The salary distribution of IT jobs citing Service Desk Management over the 6 months to 21 October 2018.

Salary histogram for Service Desk Management in the UK

Service Desk Management
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 89 £37,500 +15.38% 7
UK excluding London +41 63 £43,750 +45.83% 4
London +17 26 £32,500 -38.10% 3
South East +28 22 £47,500 +97.92% 3
North of England +43 13 £43,250 +49.14% 1
Midlands +29 13 £32,000 +6.67%
East of England +33 10 £35,000 -12.50%
North West +18 10 £58,750 +109.82% 1
West Midlands +37 9 £32,000 +28.00%
South West +2 5 £37,500 +70.45%
East Midlands -7 4 £31,250 +4.17%
Yorkshire +22 2 £30,000 -4.00%
North East -9 1 £31,500 +31.25%

For the 6 months to 21 October 2018, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Desk Management.

1 52 (57.14%) Windows
2 48 (52.75%) ITIL
3 35 (38.46%) SLA
3 35 (38.46%) Active Directory
4 34 (37.36%) Microsoft
5 32 (35.16%) Windows 7
6 28 (30.77%) Office 365
7 27 (29.67%) Microsoft Office
8 23 (25.27%) Service Management
8 23 (25.27%) Windows Server
9 22 (24.18%) Windows 10
10 18 (19.78%) Service Delivery
10 18 (19.78%) Change Management
11 17 (18.68%) Legal
12 16 (17.58%) Law
12 16 (17.58%) Citrix
12 16 (17.58%) Windows Server 2012
13 15 (16.48%) Amazon AWS
14 14 (15.38%) Finance
14 14 (15.38%) Microsoft Azure
14 14 (15.38%) Windows Server 2008
15 13 (14.29%) Presales
15 13 (14.29%) Web Services
16 12 (13.19%) Problem Management
16 12 (13.19%) Windows 8
16 12 (13.19%) ITIL V3
17 11 (12.09%) Degree
17 11 (12.09%) Incident Management
17 11 (12.09%) Back Office
18 10 (10.99%) Stakeholder Management

Service Desk Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (10.99%) SharePoint
2 9 (9.89%) Blackberry Enterprise Server
3 7 (7.69%) MS Exchange
3 7 (7.69%) Skype for Business
4 5 (5.49%) Exchange Server 2010
4 5 (5.49%) Exchange Server 2013
Applications
1 27 (29.67%) Microsoft Office
2 1 (1.10%) Microsoft Excel
Business Applications
1 2 (2.20%) assyst
1 2 (2.20%) Carpe Diem
Cloud Services
1 28 (30.77%) Office 365
2 15 (16.48%) Amazon AWS
3 14 (15.38%) Microsoft Azure
4 3 (3.30%) SaaS
5 1 (1.10%) G Suite
Communications & Networking
1 5 (5.49%) Skype
2 3 (3.30%) BGP
2 3 (3.30%) Cisco ASA
2 3 (3.30%) EIGRP
2 3 (3.30%) Firewall
2 3 (3.30%) HSRP
2 3 (3.30%) OSPF
2 3 (3.30%) VPLS
2 3 (3.30%) VRRP
2 3 (3.30%) Wireshark
3 2 (2.20%) DNS
3 2 (2.20%) TCP/IP
4 1 (1.10%) Cisco IOS
4 1 (1.10%) DHCP
4 1 (1.10%) Extranet
4 1 (1.10%) Intranet
4 1 (1.10%) VoIP
4 1 (1.10%) Wi-Fi
Database & Business Intelligence
1 1 (1.10%) MS Access
1 1 (1.10%) SQL Server
Development Applications
1 4 (4.40%) JIRA
2 2 (2.20%) Atlassian Bamboo
2 2 (2.20%) Octopus Deploy
General
1 17 (18.68%) Legal
2 16 (17.58%) Law
3 14 (15.38%) Finance
4 11 (12.09%) Back Office
5 5 (5.49%) Telecoms
6 2 (2.20%) Billing
6 2 (2.20%) Electronics
6 2 (2.20%) Manufacturing
6 2 (2.20%) Marketing
6 2 (2.20%) Retail
7 1 (1.10%) Financial Institution
Job Titles
1 37 (40.66%) Service Manager
2 29 (31.87%) Service Desk Manager
3 18 (19.78%) Analyst
4 15 (16.48%) Service Analyst
4 15 (16.48%) Service Desk Analyst
5 14 (15.38%) Support Engineer
6 13 (14.29%) IT Manager
7 12 (13.19%) 1st Line Support
7 12 (13.19%) IT Services Manager
8 11 (12.09%) Senior Analyst
8 11 (12.09%) Senior Service Desk Analyst
9 9 (9.89%) 1st/2nd Line Service Desk Analyst
9 9 (9.89%) 2nd Line Service Desk Analyst
9 9 (9.89%) Citrix Engineer
9 9 (9.89%) Citrix Support
9 9 (9.89%) Citrix Support Engineer
9 9 (9.89%) IT Support
10 8 (8.79%) 2nd Line Engineer
10 8 (8.79%) Office 365 Engineer
11 6 (6.59%) ITIL Service Management Specialist
Libraries, Frameworks & Software Standards
1 13 (14.29%) Web Services
2 2 (2.20%) Elastic Stack
3 1 (1.10%) FIX Protocol
Miscellaneous
1 6 (6.59%) Analytical Skills
1 6 (6.59%) Blackberry
1 6 (6.59%) Management Information System
2 4 (4.40%) User Experience
3 2 (2.20%) Data Centre
3 2 (2.20%) Driving Licence
3 2 (2.20%) Smartphone
3 2 (2.20%) Video Conferencing
4 1 (1.10%) Fat Client
4 1 (1.10%) Foreign Exchange (FX)
4 1 (1.10%) HP Storage
4 1 (1.10%) Hybrid Cloud
4 1 (1.10%) Robotics
4 1 (1.10%) Thin Client
4 1 (1.10%) Virtual Team
Operating Systems
1 52 (57.14%) Windows
2 32 (35.16%) Windows 7
3 23 (25.27%) Windows Server
4 22 (24.18%) Windows 10
5 16 (17.58%) Windows Server 2012
6 14 (15.38%) Windows Server 2008
7 12 (13.19%) Windows 8
8 7 (7.69%) Apple iOS
9 5 (5.49%) Unix
10 4 (4.40%) CentOS
10 4 (4.40%) Linux
11 3 (3.30%) Android
Processes & Methodologies
1 48 (52.75%) ITIL
2 23 (25.27%) Service Management
3 18 (19.78%) Change Management
3 18 (19.78%) Service Delivery
4 13 (14.29%) Presales
5 12 (13.19%) ITIL V3
5 12 (13.19%) Problem Management
6 11 (12.09%) Incident Management
7 10 (10.99%) IT Strategy
7 10 (10.99%) Stakeholder Management
8 9 (9.89%) ITSM
8 9 (9.89%) Performance Metrics
9 8 (8.79%) Continuous Improvement
10 7 (7.69%) Mentoring
11 6 (6.59%) Agile Software Development
11 6 (6.59%) Coaching
11 6 (6.59%) Problem-Solving
12 5 (5.49%) Contract Management
12 5 (5.49%) Operations Management
12 5 (5.49%) Ticket Management
Programming Languages
1 3 (3.30%) Bash Shell
1 3 (3.30%) Python
1 3 (3.30%) SQL
2 1 (1.10%) C
Qualifications
1 11 (12.09%) Degree
2 8 (8.79%) ITIL Certification
3 7 (7.69%) CCNA
3 7 (7.69%) Cisco Certification
4 3 (3.30%) CCNP
4 3 (3.30%) JNCIS
5 2 (2.20%) MOS
Quality Assurance & Compliance
1 35 (38.46%) SLA
2 7 (7.69%) ISO/IEC 27001
3 2 (2.20%) Cyber Essentials
3 2 (2.20%) Cyber Essentials PLUS
3 2 (2.20%) PCI DSS
4 1 (1.10%) GDPR
System Software
1 35 (38.46%) Active Directory
2 9 (9.89%) XenApp
2 9 (9.89%) XenDesktop
3 4 (4.40%) VMware Infrastructure
4 3 (3.30%) Hyper-V
4 3 (3.30%) Virtual Machines
Systems Management
1 4 (4.40%) Ansible
1 4 (4.40%) Puppet
2 3 (3.30%) FortiGate
3 2 (2.20%) SCCM
3 2 (2.20%) SolarWinds Orion
4 1 (1.10%) AirWatch
4 1 (1.10%) Opscode Chef
4 1 (1.10%) WSUS
Vendors
1 34 (37.36%) Microsoft
2 16 (17.58%) Citrix
3 9 (9.89%) Sony
4 5 (5.49%) ServiceNow
5 4 (4.40%) Cisco
5 4 (4.40%) VMware
6 3 (3.30%) CheckPoint
6 3 (3.30%) iManage
6 3 (3.30%) Juniper
6 3 (3.30%) Palo Alto
7 2 (2.20%) Apple
7 2 (2.20%) Interwoven
7 2 (2.20%) Remedy
7 2 (2.20%) SAP
7 2 (2.20%) SolarWinds
7 2 (2.20%) TOWER Software
8 1 (1.10%) Mitel
8 1 (1.10%) Proofpoint
8 1 (1.10%) Ruckus Wireless
8 1 (1.10%) SonicWALL