Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 1072 1078 1096
Rank change year-on-year +6 +18 +73
Permanent jobs citing Service Desk Management 117 159 200
As % of all permanent IT jobs advertised in the UK 0.065% 0.084% 0.092%
As % of the Processes & Methodologies category 0.072% 0.094% 0.10%
Number of salaries quoted 91 93 181
UK median annual salary £35,000 £42,500 £39,000
Median salary % change year-on-year -17.65% +8.97% +31.09%
10th Percentile £21,250 £21,850 £21,250
90th Percentile £59,000 £67,500 £58,000
UK excluding London median annual salary £30,000 £40,000 £37,500
% change year-on-year -25.00% +6.67% +27.12%

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161952 169683 193148
As % of all permanent IT jobs advertised in the UK 89.90% 89.39% 88.81%
Number of salaries quoted 127936 140934 159138
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £79,350 £77,500
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Service Desk Management
Job Vacancy Trend

Job postings citing Service Desk Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Management in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management.

Salary trend for Service Desk Management in the UK

Service Desk Management
Salary Histogram

The salary distribution of IT jobs citing Service Desk Management over the 6 months to 23 November 2017.

Salary histogram for Service Desk Management in the UK

Service Desk Management
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 113 £35,000 -22.22% 8
UK excluding London -14 65 £30,000 -25.00% 5
London +25 52 £52,500 -5.41% 3
North of England +11 22 £30,000 +13.74%
South East +17 16 £47,500 +11.76% 1
Yorkshire +31 15 £32,500 +34.02%
Midlands -7 12 £30,000 -20.00% 2
South West -2 10 £22,000 -51.11% 2
East Midlands +33 9 £30,000 -20.00%
North West -17 6 £28,000 -37.43%
Wales +14 3 £58,000 +65.71%
West Midlands -17 3 £26,000 -30.67% 2
East of England +7 1 £40,000 -33.33%
Scotland -11 1 £22,000 -29.03%
North East - 1 £24,000 -

For the 6 months to 23 November 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Desk Management.

1 75 (64.10%) Windows
2 73 (62.39%) ITIL
3 56 (47.86%) Microsoft
4 49 (41.88%) SLA
5 43 (36.75%) Active Directory
6 41 (35.04%) Service Delivery
7 40 (34.19%) Finance
8 39 (33.33%) Microsoft Office
9 26 (22.22%) Windows Server
10 25 (21.37%) Mentoring
11 23 (19.66%) Windows 7
12 22 (18.80%) CRM
12 22 (18.80%) VMware
12 22 (18.80%) Office 365
13 21 (17.95%) Incident Management
14 19 (16.24%) Microsoft Certification
15 18 (15.38%) Service Management
15 18 (15.38%) Statistics
15 18 (15.38%) Problem Management
16 17 (14.53%) SharePoint
17 16 (13.68%) MS Exchange
18 15 (12.82%) Intranet
18 15 (12.82%) PowerShell
18 15 (12.82%) Analytical Skills
19 14 (11.97%) Time Management
19 14 (11.97%) ITIL Certification
19 14 (11.97%) Project Management
19 14 (11.97%) Legal
20 13 (11.11%) Disaster Recovery
20 13 (11.11%) SQL Server

Service Desk Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (14.53%) SharePoint
2 16 (13.68%) MS Exchange
3 8 (6.84%) SharePoint Server
4 5 (4.27%) Blackberry Enterprise Server
4 5 (4.27%) IIS
5 4 (3.42%) Exchange Server 2003
6 2 (1.71%) Exchange Server 2007
Applications
1 39 (33.33%) Microsoft Office
2 7 (5.98%) Microsoft Excel
2 7 (5.98%) Microsoft PowerPoint
3 3 (2.56%) MS Visio
4 1 (0.85%) Acrobat
4 1 (0.85%) Spreadsheet
Business Applications
1 12 (10.26%) Dynamics CRM
2 1 (0.85%) Northgate Housing
2 1 (0.85%) Remedy ITSM
Cloud Services
1 22 (18.80%) Office 365
2 8 (6.84%) Microsoft Azure
3 6 (5.13%) SaaS
4 5 (4.27%) Amazon AWS
5 4 (3.42%) PaaS
6 3 (2.56%) Dynamics 365
7 1 (0.85%) IaaS
Communications & Networking
1 15 (12.82%) Intranet
2 9 (7.69%) WAN
3 8 (6.84%) LAN
3 8 (6.84%) SAN
4 6 (5.13%) TCP/IP
4 6 (5.13%) VPN
5 5 (4.27%) Firewall
5 5 (4.27%) PBX
6 3 (2.56%) DHCP
6 3 (2.56%) DNS
6 3 (2.56%) MPLS
6 3 (2.56%) VoIP
7 2 (1.71%) Remote Desktop
7 2 (1.71%) Wi-Fi
8 1 (0.85%) ADSL
8 1 (0.85%) Internet
Database & Business Intelligence
1 13 (11.11%) SQL Server
General
1 40 (34.19%) Finance
2 14 (11.97%) Legal
3 11 (9.40%) Banking
4 9 (7.69%) Retail
5 7 (5.98%) Law
6 4 (3.42%) Advertising
6 4 (3.42%) Telecoms
7 2 (1.71%) Back Office
7 2 (1.71%) Marketing
8 1 (0.85%) Investment Banking
Job Titles
1 42 (35.90%) Service Manager
2 36 (30.77%) Service Desk Manager
3 23 (19.66%) Analyst
4 12 (10.26%) Support Analyst
5 11 (9.40%) IT Manager
6 10 (8.55%) IT Support
6 10 (8.55%) Service Analyst
6 10 (8.55%) Service Desk Support
6 10 (8.55%) Team Leader
7 8 (6.84%) 1st Line Support
7 8 (6.84%) Administrator
7 8 (6.84%) CRM Developer
7 8 (6.84%) Developer
7 8 (6.84%) IT Analyst
7 8 (6.84%) Service Desk Analyst
7 8 (6.84%) Service Desk Team Leader
7 8 (6.84%) SharePoint Administrator
7 8 (6.84%) SharePoint Developer
8 7 (5.98%) IT Engineer
8 7 (5.98%) Senior Analyst
Libraries, Frameworks & Software Standards
1 8 (6.84%) .NET
1 8 (6.84%) ASP.NET
1 8 (6.84%) CSS
Miscellaneous
1 15 (12.82%) Analytical Skills
2 9 (7.69%) Management Information System
3 7 (5.98%) Data Centre
3 7 (5.98%) Video Conferencing
4 6 (5.13%) User Experience
5 5 (4.27%) Client/Server
5 5 (4.27%) Clustering
5 5 (4.27%) Driving Licence
6 4 (3.42%) Blackberry
7 3 (2.56%) Fat Client
7 3 (2.56%) iPhone
7 3 (2.56%) Thin Client
8 2 (1.71%) CMDB
9 1 (0.85%) NHS
9 1 (0.85%) PDA
9 1 (0.85%) Replication
9 1 (0.85%) Smartphone
9 1 (0.85%) Social Media
Operating Systems
1 75 (64.10%) Windows
2 26 (22.22%) Windows Server
3 23 (19.66%) Windows 7
4 12 (10.26%) Windows 10
5 7 (5.98%) Windows Server 2008
6 6 (5.13%) Windows Server 2003
7 4 (3.42%) Unix
8 2 (1.71%) AIX
8 2 (1.71%) Linux
8 2 (1.71%) Windows XP
9 1 (0.85%) Windows Server 2012
Processes & Methodologies
1 73 (62.39%) ITIL
2 41 (35.04%) Service Delivery
3 25 (21.37%) Mentoring
4 22 (18.80%) CRM
5 21 (17.95%) Incident Management
6 18 (15.38%) Problem Management
6 18 (15.38%) Service Management
6 18 (15.38%) Statistics
7 14 (11.97%) Project Management
7 14 (11.97%) Time Management
8 13 (11.11%) Disaster Recovery
9 12 (10.26%) Continuous Improvement
9 12 (10.26%) Document Management
10 10 (8.55%) People Management
10 10 (8.55%) Workflow
11 9 (7.69%) Line Management
12 8 (6.84%) Coaching
12 8 (6.84%) Data Protection
12 8 (6.84%) ITSM
12 8 (6.84%) Performance Tuning
Programming Languages
1 15 (12.82%) PowerShell
2 8 (6.84%) JavaScript
2 8 (6.84%) PHP
3 2 (1.71%) SQL
Qualifications
1 19 (16.24%) Microsoft Certification
2 14 (11.97%) ITIL Certification
3 10 (8.55%) MCSE
4 9 (7.69%) MCP
5 5 (4.27%) MCITP
5 5 (4.27%) MCSA
6 3 (2.56%) Degree
7 1 (0.85%) A+ Certification
7 1 (0.85%) HND
7 1 (0.85%) MCDST
7 1 (0.85%) Network+ Certification
Quality Assurance & Compliance
1 49 (41.88%) SLA
2 4 (3.42%) ISO/IEC 20000
2 4 (3.42%) QA
3 3 (2.56%) PCI DSS
System Software
1 43 (36.75%) Active Directory
2 13 (11.11%) VMware Infrastructure
3 10 (8.55%) Hyper-V
4 7 (5.98%) XenApp
5 5 (4.27%) DFS Replication
6 4 (3.42%) vSphere
7 1 (0.85%) Xen
7 1 (0.85%) XenServer
Systems Management
1 6 (5.13%) SCCM
2 5 (4.27%) WSUS
3 1 (0.85%) DameWare
Vendors
1 56 (47.86%) Microsoft
2 22 (18.80%) VMware
3 12 (10.26%) Citrix
4 8 (6.84%) SolarWinds
5 7 (5.98%) HP
5 7 (5.98%) Polycom
6 5 (4.27%) EMC
6 5 (4.27%) LANDesk
7 4 (3.42%) Cisco
8 3 (2.56%) Sun
8 3 (2.56%) Wyse
9 1 (0.85%) Mitel
9 1 (0.85%) Northgate
9 1 (0.85%) Remedy
9 1 (0.85%) SAP