The following table provides summary statistics for permanent job vacancies with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 3 months to 24 April 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
UK
3 months to
24 Apr 2017
Same period 2016 Same period 2015
Rank 810 887 889
Rank change year-on-year +77 +2  
Permanent jobs citing Service Desk Management 54 80 97
As % of all permanent IT jobs advertised in the UK 0.063% 0.077% 0.086%
As % of the Processes & Methodologies category 0.070% 0.086% 0.099%
Number of salaries quoted 37 65 79
Median salary £45,000 £52,500 £37,500
Median salary % change year-on-year -14.28% +40.00%  
90% offered a salary of more than £26,600 £28,800 £19,000
10% offered a salary of more than £72,500 £74,000 £60,000
UK excluding London median salary £45,000 £52,500 £37,500
% change year-on-year -14.28% +40.00%  

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 76628 92534 98045
As % of all permanent IT job vacancies advertised in the UK 89.33% 88.74% 87.11%
Number of salaries quoted 62957 76844 79256
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Service Desk Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Desk Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Desk Management in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management.

Salary trend for Service Desk Management in the UK

Service Desk Management
Salary Histogram

The salary distribution of IT jobs citing Service Desk Management over the 3 months to 24 April 2017.

Salary histogram for Service Desk Management in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 24 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +68 53 £45,000 -14.28% 5
London +56 24 £52,500 +5.00% 1
South West +27 10 £45,000 -43.75%
Bristol - 10 £45,000 -
North West -19 5 £27,000 -3.57% 1
West Midlands +18 4 £56,500 +7.61%
Manchester -26 4 £27,000 -3.57%
South East +51 3 £55,000 +4.76% 1
Shropshire - 3 £56,500 -
Altrincham - 3 £27,000 -
Telford - 3 £56,500 -
Surrey +40 2 £55,000 +4.76%
West Yorkshire +24 2 £34,500 -22.90% 1
Yorkshire +19 2 £34,500 -22.90% 1
Kingston Upon Thames +8 2 - -
East Midlands +3 2 £67,500 +107.69%
North East - 2 £31,500 -
Newcastle upon Tyne - 2 £31,500 -
Leicestershire - 2 £67,500 -
Tyne and Wear - 2 £31,500 -
Leicester - 2 £67,500 -
Ipswich +27 1 £40,000 -
Suffolk +21 1 £40,000 -
East of England +7 1 £40,000 +18.51% 1
Lancashire -1 1 - -
West Sussex - 1 - -
Crawley - 1 - -
Wakefield - 1 £37,500 -
Salford - 1 £55,000 -
Skelmersdale - 1 - -

For the 6 months to 24 April 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Desk Management.

1 118 (81.38%) ITIL
2 83 (57.24%) Service Delivery
3 74 (51.03%) Finance
4 53 (36.55%) SLA
5 44 (30.34%) Microsoft
6 36 (24.83%) Windows
7 33 (22.76%) ITIL V3
8 31 (21.38%) Service Management
9 27 (18.62%) Continuous Improvement
10 26 (17.93%) Project Management
11 25 (17.24%) Problem Management
12 23 (15.86%) Incident Management
13 22 (15.17%) Legal
14 21 (14.48%) Retail
14 21 (14.48%) Active Directory
15 20 (13.79%) Line Management
15 20 (13.79%) Service Delivery Management
16 19 (13.10%) Windows Server
17 18 (12.41%) Operations Management
17 18 (12.41%) Microsoft PowerPoint
17 18 (12.41%) Microsoft Excel
17 18 (12.41%) Business Continuity
18 17 (11.72%) SQL Server
18 17 (11.72%) Supplier Management
18 17 (11.72%) Portfolio Management
19 16 (11.03%) Linux
20 15 (10.34%) VMware
21 14 (9.66%) Citrix
22 12 (8.28%) MS Exchange
22 12 (8.28%) SQL

Service Desk Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (8.28%) MS Exchange
2 11 (7.59%) SharePoint
3 6 (4.14%) Exchange Server 2010
3 6 (4.14%) Exchange Server 2013
3 6 (4.14%) SharePoint 2013
4 5 (3.45%) Drupal
4 5 (3.45%) GeoServer
5 4 (2.76%) Blackberry Enterprise Server
5 4 (2.76%) SharePoint Server
6 3 (2.07%) Skype for Business
7 2 (1.38%) WordPress
8 1 (0.69%) Exchange Server 2003
8 1 (0.69%) IIS
Applications
1 18 (12.41%) Microsoft Excel
1 18 (12.41%) Microsoft PowerPoint
2 10 (6.90%) Microsoft Office
Business Applications
1 5 (3.45%) Dynamics CRM
2 1 (0.69%) assyst
2 1 (0.69%) NetSuite
Cloud Services
1 5 (3.45%) Amazon AWS
1 5 (3.45%) Cloud Computing
2 4 (2.76%) Office 365
3 2 (1.38%) G Suite
Communications & Networking
1 10 (6.90%) VoIP
2 9 (6.21%) DHCP
2 9 (6.21%) DNS
3 8 (5.52%) VPN
4 7 (4.83%) Intranet
4 7 (4.83%) LAN
5 4 (2.76%) Remote Desktop
6 3 (2.07%) TCP/IP
7 2 (1.38%) Firewall
8 1 (0.69%) Network Security
8 1 (0.69%) WAN
Database & Business Intelligence
1 17 (11.72%) SQL Server
2 6 (4.14%) Big Data
3 5 (3.45%) PostgreSQL
4 3 (2.07%) DB2
5 2 (1.38%) SQL Server Reporting Services
6 1 (0.69%) SQL Server 2012
Development Applications
1 2 (1.38%) JIRA
General
1 74 (51.03%) Finance
2 22 (15.17%) Legal
3 21 (14.48%) Retail
4 4 (2.76%) Banking
5 2 (1.38%) Games
5 2 (1.38%) Marketing
6 1 (0.69%) Advertising
6 1 (0.69%) Telecoms
Job Titles
1 63 (43.45%) Service Manager
2 44 (30.34%) Delivery Manager
2 44 (30.34%) Services Delivery Manager
3 27 (18.62%) Analyst
4 23 (15.86%) Service Desk Manager
5 13 (8.97%) Support Analyst
6 12 (8.28%) Service Analyst
7 10 (6.90%) 1st Line Support
7 10 (6.90%) ITIL Manager
7 10 (6.90%) ITIL Service Manager
7 10 (6.90%) Network Manager
8 8 (5.52%) Administrator
8 8 (5.52%) Infrastructure Manager
8 8 (5.52%) IT Manager
8 8 (5.52%) IT Services Manager
8 8 (5.52%) IT Support
8 8 (5.52%) Network Infrastructure Manager
9 7 (4.83%) Service Desk Analyst
10 6 (4.14%) Technical Analyst
10 6 (4.14%) Technical Support Analyst
Libraries, Frameworks & Software Standards
1 10 (6.90%) .NET
2 6 (4.14%) Web Services
3 5 (3.45%) ASP.NET
4 4 (2.76%) CSS
5 1 (0.69%) .NET Framework
Miscellaneous
1 7 (4.83%) Analytical Skills
2 6 (4.14%) Mobile Computing
3 4 (2.76%) Blackberry
3 4 (2.76%) Management Information System
3 4 (2.76%) Virtual Team
4 3 (2.07%) CMDB
4 3 (2.07%) Foreign Exchange (FX)
5 1 (0.69%) Computer Science
5 1 (0.69%) Cyber Defence
5 1 (0.69%) Data Structures
5 1 (0.69%) NHS
5 1 (0.69%) Video Conferencing
Operating Systems
1 36 (24.83%) Windows
2 19 (13.10%) Windows Server
3 16 (11.03%) Linux
4 8 (5.52%) Unix
4 8 (5.52%) Windows 7
5 7 (4.83%) Windows Server 2003
5 7 (4.83%) Windows Server 2008
6 6 (4.14%) AIX
6 6 (4.14%) Windows Server 2012
7 3 (2.07%) Windows Vista
Processes & Methodologies
1 118 (81.38%) ITIL
2 83 (57.24%) Service Delivery
3 33 (22.76%) ITIL V3
4 31 (21.38%) Service Management
5 27 (18.62%) Continuous Improvement
6 26 (17.93%) Project Management
7 25 (17.24%) Problem Management
8 23 (15.86%) Incident Management
9 20 (13.79%) Line Management
9 20 (13.79%) Service Delivery Management
10 18 (12.41%) Business Continuity
10 18 (12.41%) Operations Management
11 17 (11.72%) Portfolio Management
11 17 (11.72%) Supplier Management
12 11 (7.59%) Agile Software Development
12 11 (7.59%) Disaster Recovery
13 10 (6.90%) Change Management
14 9 (6.21%) CRM
14 9 (6.21%) PRINCE2
14 9 (6.21%) Trend Analysis
Programming Languages
1 12 (8.28%) SQL
2 10 (6.90%) PowerShell
3 6 (4.14%) Java
4 4 (2.76%) JavaScript
4 4 (2.76%) PHP
5 1 (0.69%) C#
Qualifications
1 7 (4.83%) ITIL Certification
2 2 (1.38%) CCNA
2 2 (1.38%) CCSA
2 2 (1.38%) CCSE
2 2 (1.38%) Cisco Certification
2 2 (1.38%) Degree
2 2 (1.38%) Microsoft Certification
3 1 (0.69%) ITIL Foundation Certificate
3 1 (0.69%) MCP
3 1 (0.69%) SC Cleared
3 1 (0.69%) Security Cleared
Quality Assurance & Compliance
1 53 (36.55%) SLA
2 4 (2.76%) ISO/IEC 27001
3 3 (2.07%) QA
4 1 (0.69%) ISO 9001
4 1 (0.69%) Sarbanes-Oxley
System Software
1 21 (14.48%) Active Directory
2 7 (4.83%) Hyper-V
3 5 (3.45%) VMware Infrastructure
4 3 (2.07%) Virtual Machines
4 3 (2.07%) XenApp
Systems Management
1 6 (4.14%) AirWatch
2 3 (2.07%) Backup Exec
3 2 (1.38%) NetBackup
3 2 (1.38%) SCCM
Vendors
1 44 (30.34%) Microsoft
2 15 (10.34%) VMware
3 14 (9.66%) Citrix
4 8 (5.52%) Cisco
5 3 (2.07%) Avaya
5 3 (2.07%) Canon
5 3 (2.07%) HP
5 3 (2.07%) LANDesk
5 3 (2.07%) Oracle
6 2 (1.38%) CheckPoint
6 2 (1.38%) Dynatrace
6 2 (1.38%) Google
6 2 (1.38%) Intel Security
6 2 (1.38%) Kaspersky
6 2 (1.38%) SolarWinds
6 2 (1.38%) SonicWALL
6 2 (1.38%) Stonesoft
7 1 (0.69%) Polycom
7 1 (0.69%) Remedy
7 1 (0.69%) Salesforce.com
Leeds, West Yorkshire
Calibre Search Ltd
Salary: £45000 - £55000.00 per annum
Posted: 6 days ago
Fareham
aap3
Salary: £22000 - £25000.00 per annum + Benefits
Posted: 4 days ago
Liverpool, Merseyside
set2recruit
Salary: From £19,000 to £20,000 per annum
Posted: 20 hours ago
London
Harvey Nash plc
Salary: £45000 - £60000 per annum
Posted: 5 days ago