Period
to 17 January 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 17 January 2018 with a comparison to the same period in the previous 2 years.

Service Desk Management
UK
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 1016 1011 1101
Rank change year-on-year -5 +90 +43
Permanent jobs citing Service Desk Management 141 162 182
As % of all permanent IT jobs advertised in the UK 0.081% 0.091% 0.089%
As % of the Processes & Methodologies category 0.091% 0.10% 0.100%
Number of salaries quoted 91 115 173
UK median annual salary £42,500 £42,500 £42,500
10th Percentile £21,500 £21,950 £25,250
90th Percentile £63,750 £68,750 £61,250
UK excluding London median annual salary £35,000 £37,500 £39,250
% change year-on-year -6.67% -4.46% +25.60%

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 155,665 159,222 182,616
As % of all permanent IT jobs advertised in the UK 89.88% 89.52% 88.87%
Number of salaries quoted 124,813 131,637 151,385
UK median annual salary £50,000 £48,786 £47,500
Median salary % change year-on-year +2.49% +2.71% +5.56%
10th Percentile £28,750 £28,125 £27,500
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Service Desk Management
Job Vacancy Trend

Job postings citing Service Desk Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Management in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management.

Salary trend for Service Desk Management in the UK

Service Desk Management
Salary Histogram

The salary distribution of IT jobs citing Service Desk Management over the 6 months to 17 January 2018.

Salary histogram for Service Desk Management in the UK

Service Desk Management
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 137 £42,500 - 10
UK excluding London -15 83 £35,000 -6.67% 8
London +33 57 £55,000 -18.52% 3
South East +32 34 £47,500 +11.76% 6
South West +7 20 £22,000 -37.14%
North of England +2 18 £29,000 -17.14% 1
North West -7 9 £28,000 -20.00% 1
Midlands -16 8 £30,000 -52.00%
Yorkshire +19 6 £33,750 +35.00%
East Midlands +12 4 £35,000 -48.15%
West Midlands -12 4 £26,000 -17.79%
Wales +14 3 £58,000 +65.71%
North East - 3 £43,500 -

For the 6 months to 17 January 2018, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Desk Management.

1 112 (79.43%) ITIL
2 89 (63.12%) Windows
3 66 (46.81%) SLA
4 61 (43.26%) Finance
5 60 (42.55%) Microsoft Office
6 52 (36.88%) Windows 7
7 50 (35.46%) Service Delivery
8 44 (31.21%) Microsoft
9 38 (26.95%) Legal
10 31 (21.99%) Incident Management
11 30 (21.28%) Active Directory
11 30 (21.28%) Mentoring
12 29 (20.57%) Service Management
12 29 (20.57%) Law
13 28 (19.86%) Office 365
14 26 (18.44%) ITIL Certification
15 21 (14.89%) Windows Server
16 20 (14.18%) Continuous Improvement
16 20 (14.18%) Time Management
17 19 (13.48%) Ticket Management
17 19 (13.48%) Blackberry
17 19 (13.48%) Blackberry Enterprise Server
18 18 (12.77%) Problem Management
19 17 (12.06%) Windows 10
20 16 (11.35%) Microsoft Azure
21 15 (10.64%) Microsoft Certification
21 15 (10.64%) MS Exchange
22 14 (9.93%) Retail
23 13 (9.22%) iPhone
24 12 (8.51%) QA

Service Desk Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (13.48%) Blackberry Enterprise Server
2 15 (10.64%) MS Exchange
3 6 (4.26%) SharePoint
4 4 (2.84%) Exchange Server 2003
5 2 (1.42%) Exchange Server 2007
Applications
1 60 (42.55%) Microsoft Office
2 6 (4.26%) Microsoft Excel
2 6 (4.26%) Microsoft PowerPoint
3 2 (1.42%) MS Visio
4 1 (0.71%) Acrobat
4 1 (0.71%) Spreadsheet
Business Applications
1 3 (2.13%) Dynamics CRM
2 1 (0.71%) Northgate Housing
2 1 (0.71%) Remedy ITSM
Cloud Services
1 28 (19.86%) Office 365
2 16 (11.35%) Microsoft Azure
3 11 (7.80%) Amazon AWS
4 6 (4.26%) SaaS
5 4 (2.84%) PaaS
6 2 (1.42%) Dynamics 365
7 1 (0.71%) IaaS
Communications & Networking
1 6 (4.26%) WAN
2 5 (3.55%) TCP/IP
3 4 (2.84%) Firewall
3 4 (2.84%) PBX
3 4 (2.84%) VPN
4 3 (2.13%) Intranet
4 3 (2.13%) LAN
4 3 (2.13%) MPLS
4 3 (2.13%) VoIP
5 2 (1.42%) DHCP
5 2 (1.42%) DNS
5 2 (1.42%) SAN
5 2 (1.42%) Wi-Fi
6 1 (0.71%) Internet
6 1 (0.71%) Remote Desktop
6 1 (0.71%) SMS
General
1 61 (43.26%) Finance
2 38 (26.95%) Legal
3 29 (20.57%) Law
4 14 (9.93%) Retail
5 8 (5.67%) Back Office
6 3 (2.13%) Advertising
7 2 (1.42%) Banking
7 2 (1.42%) Marketing
8 1 (0.71%) Telecoms
Job Titles
1 62 (43.97%) Service Manager
2 55 (39.01%) Service Desk Manager
3 33 (23.40%) Analyst
4 24 (17.02%) Service Analyst
5 22 (15.60%) Service Desk Analyst
6 19 (13.48%) Senior Analyst
7 18 (12.77%) IT Manager
8 17 (12.06%) 1st/2nd Line Service Desk Analyst
8 17 (12.06%) 2nd Line Service Desk Analyst
8 17 (12.06%) Senior Service Desk Analyst
9 12 (8.51%) Team Leader
10 10 (7.09%) Service Desk Team Leader
11 9 (6.38%) IT Support
11 9 (6.38%) Service Desk Support
11 9 (6.38%) Support Analyst
12 8 (5.67%) Operations Manager
13 7 (4.96%) IT Analyst
13 7 (4.96%) IT Services Manager
14 6 (4.26%) IT Engineer
14 6 (4.26%) IT Operations Manager
Miscellaneous
1 19 (13.48%) Blackberry
2 13 (9.22%) iPhone
3 11 (7.80%) Analytical Skills
4 6 (4.26%) Management Information System
5 5 (3.55%) User Experience
5 5 (3.55%) Video Conferencing
6 4 (2.84%) Driving Licence
7 2 (1.42%) Fat Client
7 2 (1.42%) Thin Client
8 1 (0.71%) CMDB
8 1 (0.71%) Data Centre
8 1 (0.71%) Fintech
8 1 (0.71%) iPad
8 1 (0.71%) NHS
8 1 (0.71%) PDA
8 1 (0.71%) Social Media
Operating Systems
1 89 (63.12%) Windows
2 52 (36.88%) Windows 7
3 21 (14.89%) Windows Server
4 17 (12.06%) Windows 10
5 8 (5.67%) Windows Server 2008
6 7 (4.96%) Windows Server 2003
7 4 (2.84%) Unix
8 2 (1.42%) AIX
8 2 (1.42%) Linux
8 2 (1.42%) Windows XP
9 1 (0.71%) Android
9 1 (0.71%) Mac OS X
9 1 (0.71%) Windows Phone
9 1 (0.71%) Windows Server 2012
Processes & Methodologies
1 112 (79.43%) ITIL
2 50 (35.46%) Service Delivery
3 31 (21.99%) Incident Management
4 30 (21.28%) Mentoring
5 29 (20.57%) Service Management
6 20 (14.18%) Continuous Improvement
6 20 (14.18%) Time Management
7 19 (13.48%) Ticket Management
8 18 (12.77%) Problem Management
9 11 (7.80%) BCP
9 11 (7.80%) High Availability
9 11 (7.80%) ITIL V3
9 11 (7.80%) ITSM
9 11 (7.80%) Line Management
10 9 (6.38%) CRM
10 9 (6.38%) People Management
10 9 (6.38%) Project Management
10 9 (6.38%) Stakeholder Management
11 8 (5.67%) Coaching
11 8 (5.67%) Document Management
Programming Languages
1 1 (0.71%) SQL
Qualifications
1 26 (18.44%) ITIL Certification
2 15 (10.64%) Microsoft Certification
3 9 (6.38%) MCP
4 5 (3.55%) MCSE
5 3 (2.13%) Degree
6 1 (0.71%) MCITP
6 1 (0.71%) MCSA
6 1 (0.71%) MCTS
Quality Assurance & Compliance
1 66 (46.81%) SLA
2 12 (8.51%) QA
3 3 (2.13%) ISO/IEC 20000
System Software
1 30 (21.28%) Active Directory
2 6 (4.26%) Hyper-V
3 5 (3.55%) VMware Infrastructure
4 3 (2.13%) XenApp
5 2 (1.42%) Xen
5 2 (1.42%) XenServer
6 1 (0.71%) Microsoft App-V
6 1 (0.71%) Virtual Desktop
Systems Management
1 4 (2.84%) SCCM
Vendors
1 44 (31.21%) Microsoft
2 11 (7.80%) VMware
3 10 (7.09%) Citrix
4 5 (3.55%) Polycom
5 4 (2.84%) Apple
6 3 (2.13%) Cisco
6 3 (2.13%) Wyse
7 2 (1.42%) ServiceNow
8 1 (0.71%) Dell
8 1 (0.71%) Mitel
8 1 (0.71%) Northgate
8 1 (0.71%) Remedy
8 1 (0.71%) SAP
8 1 (0.71%) Sun