Period
to 18 January 2022

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 18 January 2022 with a comparison to the same period in the previous 2 years.

ITIL Certification
UK
6 months to
18 Jan 2022
Same period 2021 Same period 2020
Rank 557 436 451
Rank change year-on-year -121 +15 -76
Permanent jobs citing ITIL Certification 606 373 804
As % of all permanent jobs advertised in the UK 0.48% 0.60% 0.64%
As % of the Qualifications category 2.04% 2.96% 2.92%
Number of salaries quoted 509 310 678
10th Percentile £29,750 £28,900 £27,500
25th Percentile £40,293 £38,750 £33,461
Median annual salary (50th Percentile) £50,000 £45,000 £47,250
Median % change year-on-year +11.11% -4.76% -5.50%
75th Percentile £65,000 £57,188 £60,000
90th Percentile £76,050 £72,625 £70,000
UK excluding London median annual salary £45,750 £45,000 £45,000
% change year-on-year +1.67% - +4.65%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 29,642 12,611 27,540
As % of all permanent IT jobs advertised in the UK 23.27% 20.32% 21.95%
Number of salaries quoted 15,463 9,301 20,743
10th Percentile £31,000 £31,250 £27,500
25th Percentile £41,250 £41,250 £36,250
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £73,750 £71,250 £67,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £50,000 £49,797 £45,000
% change year-on-year +0.41% +10.66% -

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

Salary distribution for jobs citing ITIL Certification over the 6 months to 18 January 2022.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 18 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -94 568 £50,000 +11.11% 115
UK excluding London -108 332 £45,750 +1.67% 87
London -104 242 £57,585 +4.70% 31
Work from Home -135 109 £54,550 +21.22% 9
North of England -105 108 £42,500 -1.73% 33
South East -85 89 £50,000 -4.76% 15
North West -46 61 £47,500 +26.67% 17
Midlands -109 50 £45,000 - 17
South West -39 38 £45,000 +21.62% 12
Yorkshire -102 37 £37,500 -7.41% 12
East of England -73 30 £60,000 +60.00% 7
West Midlands -78 24 £42,500 -5.56% 15
East Midlands -60 22 £50,000 +25.00% 2
Scotland -59 15 £50,000 +34.23% 2
North East -21 10 £37,030 -15.84% 4
Wales -40 4 £39,250 -12.78% 1

For the 6 months to 18 January 2022, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 606 (100.00%) ITIL
2 210 (34.65%) Social Skills
3 192 (31.68%) Service Management
4 186 (30.69%) Microsoft
5 160 (26.40%) ITSM
6 151 (24.92%) Windows
7 146 (24.09%) Service Delivery
8 127 (20.96%) Azure
9 120 (19.80%) Change Management
10 113 (18.65%) Finance
10 113 (18.65%) Active Directory
11 110 (18.15%) Degree
12 106 (17.49%) Microsoft 365
13 103 (17.00%) VMware
14 100 (16.50%) Agile Software Development
15 88 (14.52%) Problem Management
16 85 (14.03%) Project Management
17 80 (13.20%) Problem-Solving
18 76 (12.54%) Microsoft Certification
19 75 (12.38%) SLA
20 74 (12.21%) SQL
21 73 (12.05%) VMware Infrastructure
22 72 (11.88%) SQL Server
22 72 (11.88%) Incident Management
23 69 (11.39%) Telecoms
24 67 (11.06%) ServiceNow
25 66 (10.89%) Analytical Skills
25 66 (10.89%) Windows Server
26 65 (10.73%) Continuous Improvement
27 60 (9.90%) Security Cleared

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (2.97%) SharePoint
2 7 (1.16%) Oracle SOA Suite
3 6 (0.99%) IIS
3 6 (0.99%) MS Exchange
4 5 (0.83%) Confluence
5 4 (0.66%) Skype for Business
6 3 (0.50%) Documentum
6 3 (0.50%) Exchange Server 2010
6 3 (0.50%) Tomcat
7 2 (0.33%) Exchange Server 2013
8 1 (0.17%) CMS
8 1 (0.17%) Elasticsearch
8 1 (0.17%) SharePoint 2010
8 1 (0.17%) SharePoint 2013
8 1 (0.17%) ThingWorx
Applications
1 49 (8.09%) Microsoft Office
2 18 (2.97%) Microsoft Project
3 14 (2.31%) Microsoft Excel
3 14 (2.31%) MS Visio
4 8 (1.32%) Microsoft PowerPoint
Business Applications
1 9 (1.49%) Dynamics CRM
2 5 (0.83%) Elite 3E
2 5 (0.83%) SAP LE
2 5 (0.83%) SAP SD
3 3 (0.50%) HiPortfolio
3 3 (0.50%) MultiFonds
3 3 (0.50%) Salesforce.com CRM
3 3 (0.50%) SimCorp Dimension
4 2 (0.33%) Murex MxG2000
4 2 (0.33%) Remedy ITSM
4 2 (0.33%) Visualfiles
5 1 (0.17%) Dynamics AX
5 1 (0.17%) Dynamics NAV
5 1 (0.17%) Maximo
5 1 (0.17%) Oracle Applications
5 1 (0.17%) SAP Oil and Gas
5 1 (0.17%) Sentinel
5 1 (0.17%) Summit
Cloud Services
1 127 (20.96%) Azure
2 106 (17.49%) Microsoft 365
3 47 (7.76%) AWS
4 36 (5.94%) PaaS
5 34 (5.61%) IaaS
5 34 (5.61%) SaaS
6 25 (4.13%) GCP
7 19 (3.14%) Power Platform
8 15 (2.48%) Azure Active Directory
8 15 (2.48%) Dynamics 365
9 9 (1.49%) Google Analytics
10 7 (1.16%) Azure Cosmos DB
10 7 (1.16%) Azure Data Factory
11 6 (0.99%) Azure Monitor
12 4 (0.66%) Firebase
13 3 (0.50%) Azure Logic Apps
13 3 (0.50%) Cloud Computing
13 3 (0.50%) GitHub
13 3 (0.50%) Google Workspace
13 3 (0.50%) OpenShift
Communications & Networking
1 57 (9.41%) WAN
2 53 (8.75%) DNS
3 46 (7.59%) DHCP
4 35 (5.78%) Network Security
5 34 (5.61%) LAN
6 33 (5.45%) Wi-Fi
7 30 (4.95%) Firewall
8 25 (4.13%) VoIP
9 21 (3.47%) Remote Desktop
10 19 (3.14%) SAN
11 18 (2.97%) VPN
12 16 (2.64%) Wireless
13 13 (2.15%) TCP/IP
14 8 (1.32%) Unified Communications
14 8 (1.32%) VLAN
15 7 (1.16%) PBX
16 6 (0.99%) Internet
17 5 (0.83%) Cisco IOS
17 5 (0.83%) NetScaler
17 5 (0.83%) OSPF
Database & Business Intelligence
1 72 (11.88%) SQL Server
2 21 (3.47%) MySQL
3 19 (3.14%) Power BI
4 12 (1.98%) Metadata
5 11 (1.82%) Data Warehouse
6 10 (1.65%) Relational Database
7 8 (1.32%) Azure SQL Database
8 5 (0.83%) RDBMS
8 5 (0.83%) SQL Server Integration Services
9 4 (0.66%) SQL Server 2008
9 4 (0.66%) SQL Server 2012
9 4 (0.66%) SQL Server Reporting Services
10 3 (0.50%) DB2
10 3 (0.50%) OLAP
10 3 (0.50%) OLTP
10 3 (0.50%) SQL Server 2019
10 3 (0.50%) SQL Server Analysis Services
11 2 (0.33%) Oracle Database
11 2 (0.33%) PostgreSQL
11 2 (0.33%) SQL Server 2000
Development Applications
1 22 (3.63%) JIRA
2 11 (1.82%) Git (software)
3 5 (0.83%) Browser DevTools
4 3 (0.50%) Bitbucket
4 3 (0.50%) IntelliJ
4 3 (0.50%) MSI
4 3 (0.50%) Visual Studio
5 2 (0.33%) Android Studio
5 2 (0.33%) SQL Server Management Studio (SSMS)
5 2 (0.33%) Xcode
6 1 (0.17%) GitLab
6 1 (0.17%) Jenkins
6 1 (0.17%) Travis CI
General
1 210 (34.65%) Social Skills
2 113 (18.65%) Finance
3 69 (11.39%) Telecoms
4 66 (10.89%) Analytical Skills
5 40 (6.60%) Public Sector
6 30 (4.95%) Retail
7 28 (4.62%) Law
8 20 (3.30%) Legal
9 16 (2.64%) Advertising
10 14 (2.31%) Manufacturing
11 12 (1.98%) Banking
11 12 (1.98%) Influencing Skills
12 11 (1.82%) Presentation Skills
13 10 (1.65%) Back Office
14 9 (1.49%) Front Office
14 9 (1.49%) Pharmaceutical
15 7 (1.16%) Marketing
15 7 (1.16%) Organisational Skills
16 6 (0.99%) Spanish Language
17 5 (0.83%) Inclusion and Diversity
Job Titles
1 123 (20.30%) Analyst
2 87 (14.36%) Service Manager
3 74 (12.21%) IT Manager
4 52 (8.58%) Support Analyst
5 39 (6.44%) Delivery Manager
6 35 (5.78%) Applications Support
6 35 (5.78%) Service Delivery Manager
7 28 (4.62%) Administrator
8 27 (4.46%) Applications Support Analyst
8 27 (4.46%) Architect
9 26 (4.29%) Incident Manager
9 26 (4.29%) Infrastructure Engineer
10 23 (3.80%) Support Engineer
11 22 (3.63%) IT Analyst
11 22 (3.63%) IT Services Manager
11 22 (3.63%) Problem Manager
12 21 (3.47%) IT Support
13 19 (3.14%) Senior Analyst
14 18 (2.97%) Change Manager
14 18 (2.97%) Service Analyst
Libraries, Frameworks & Software Standards
1 23 (3.80%) JSON
1 23 (3.80%) LDAP
2 19 (3.14%) Web Services
3 15 (2.48%) XML
4 14 (2.31%) HTML
4 14 (2.31%) RESTful
5 11 (1.82%) REST
5 11 (1.82%) SOAP
6 10 (1.65%) CSS
6 10 (1.65%) LAMP
6 10 (1.65%) Middleware
7 9 (1.49%) AngularJS
7 9 (1.49%) EDI
7 9 (1.49%) Twitter Bootstrap
8 8 (1.32%) EDIFACT
9 7 (1.16%) .NET
10 6 (0.99%) WAMP
11 5 (0.83%) .NET Core
11 5 (0.83%) .NET Framework
11 5 (0.83%) FIX Protocol
Miscellaneous
1 40 (6.60%) Management Information System
2 26 (4.29%) Clustering
3 23 (3.80%) Data Centre
4 22 (3.63%) Enterprise Software
5 21 (3.47%) PKI
6 20 (3.30%) NHS
7 15 (2.48%) Self-Motivation
8 14 (2.31%) User Experience
9 13 (2.15%) CMDB
10 12 (1.98%) Mobile App
11 10 (1.65%) Video Conferencing
12 9 (1.49%) Enterprise Storage
12 9 (1.49%) Photography
13 8 (1.32%) Replication
14 7 (1.16%) Legacy Systems
15 6 (0.99%) Blackberry
15 6 (0.99%) Fixed Income
15 6 (0.99%) Housing Association
16 5 (0.83%) Equities
16 5 (0.83%) SWIFT
Operating Systems
1 151 (24.92%) Windows
2 66 (10.89%) Windows Server
3 56 (9.24%) Linux
4 40 (6.60%) Windows 10
5 19 (3.14%) Unix
6 16 (2.64%) Windows Server 2016
7 12 (1.98%) Windows Server 2019
8 9 (1.49%) Windows Server 2012
9 5 (0.83%) Mac OS X
9 5 (0.83%) Red Hat Enterprise Linux
10 4 (0.66%) Android
10 4 (0.66%) Apple iOS
10 4 (0.66%) Windows 7
10 4 (0.66%) Windows Server 2008
11 3 (0.50%) AIX
11 3 (0.50%) Debian
11 3 (0.50%) Mac OS
Processes & Methodologies
1 606 (100.00%) ITIL
2 192 (31.68%) Service Management
3 160 (26.40%) ITSM
4 146 (24.09%) Service Delivery
5 120 (19.80%) Change Management
6 100 (16.50%) Agile Software Development
7 88 (14.52%) Problem Management
8 85 (14.03%) Project Management
9 80 (13.20%) Problem-Solving
10 72 (11.88%) Incident Management
11 65 (10.73%) Continuous Improvement
12 57 (9.41%) Stakeholder Management
13 45 (7.43%) PRINCE2
14 43 (7.10%) Trend Analysis
15 41 (6.77%) Cybersecurity
16 40 (6.60%) Change Control
16 40 (6.60%) Computer Science
17 38 (6.27%) Release Management
18 34 (5.61%) Waterfall
19 33 (5.45%) Root Cause Analysis
Programming Languages
1 74 (12.21%) SQL
2 60 (9.90%) PowerShell
3 19 (3.14%) JavaScript
4 13 (2.15%) C#
5 7 (1.16%) Python
6 6 (0.99%) C
6 6 (0.99%) Java
7 5 (0.83%) Bash
7 5 (0.83%) T-SQL
8 3 (0.50%) Bicep
8 3 (0.50%) Perl
8 3 (0.50%) PHP
9 2 (0.33%) C++
9 2 (0.33%) COBOL
9 2 (0.33%) Tcl
10 1 (0.17%) ABAP
10 1 (0.17%) Ruby
10 1 (0.17%) Shell Script
10 1 (0.17%) VBScript
Qualifications
1 110 (18.15%) Degree
2 76 (12.54%) Microsoft Certification
3 60 (9.90%) Security Cleared
4 52 (8.58%) SC Cleared
5 37 (6.11%) MCSA
6 25 (4.13%) Computer Science Degree
7 21 (3.47%) Cisco Certification
8 20 (3.30%) MCTS
9 18 (2.97%) CCNA
10 16 (2.64%) MCP
11 13 (2.15%) ITIL Foundation Certificate
12 11 (1.82%) A+ Certification
12 11 (1.82%) PRINCE2 Certification
13 9 (1.49%) MCSE
14 8 (1.32%) PMI Certification
15 7 (1.16%) AWS Certification
15 7 (1.16%) CCNP
16 6 (0.99%) CISSP
16 6 (0.99%) PMP
16 6 (0.99%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 75 (12.38%) SLA
2 25 (4.13%) ISO/IEC 27001
3 18 (2.97%) GDPR
4 16 (2.64%) QA
5 9 (1.49%) Cyber Essentials
5 9 (1.49%) Sarbanes-Oxley
6 7 (1.16%) Cyber Essentials PLUS
7 5 (0.83%) GRC
8 4 (0.66%) Data Quality
8 4 (0.66%) PCI DSS
9 3 (0.50%) GxP
9 3 (0.50%) ISO/IEC 20000
9 3 (0.50%) NCSC
9 3 (0.50%) PMO
10 2 (0.33%) COBIT
10 2 (0.33%) HL7
10 2 (0.33%) ISO 9001
10 2 (0.33%) NIST
10 2 (0.33%) P3O
11 1 (0.17%) DICOM
System Software
1 113 (18.65%) Active Directory
2 73 (12.05%) VMware Infrastructure
3 29 (4.79%) Hyper-V
4 9 (1.49%) Docker
5 8 (1.32%) vSphere
6 6 (0.99%) XenApp
7 5 (0.83%) VMware ESXi
7 5 (0.83%) VMware Server
8 4 (0.66%) Virtual Desktop
9 2 (0.33%) Citrix Hypervisor
9 2 (0.33%) Microsoft App-V
9 2 (0.33%) Virtual Servers
9 2 (0.33%) VMware NSX
9 2 (0.33%) VMware Workstation
9 2 (0.33%) XenDesktop
10 1 (0.17%) Firmware
10 1 (0.17%) Virtual Machines
Systems Management
1 49 (8.09%) SCCM
2 12 (1.98%) Microsoft Intune
3 11 (1.82%) Kubernetes
4 8 (1.32%) Terraform
5 7 (1.16%) Active Directory Federation Services
5 7 (1.16%) SCOM
5 7 (1.16%) Single Sign-On
6 4 (0.66%) AirWatch
6 4 (0.66%) Ansible
7 3 (0.50%) Nagios
7 3 (0.50%) ServiceCenter
8 2 (0.33%) Backup Exec
8 2 (0.33%) Cisco CUCM
8 2 (0.33%) Cisco Prime
8 2 (0.33%) EMC NetWorker
8 2 (0.33%) FlexNet
8 2 (0.33%) HockeyApp
8 2 (0.33%) Puppet
8 2 (0.33%) WSUS
9 1 (0.17%) Microsoft Clustering
Vendors
1 186 (30.69%) Microsoft
2 103 (17.00%) VMware
3 67 (11.06%) ServiceNow
4 49 (8.09%) Citrix
5 41 (6.77%) Cisco
6 33 (5.45%) Oracle
7 23 (3.80%) HP
8 15 (2.48%) Google
9 14 (2.31%) Dell
9 14 (2.31%) SAP
10 13 (2.15%) Apple
10 13 (2.15%) Veeam
11 11 (1.82%) SolarWinds
12 10 (1.65%) Meraki
13 7 (1.16%) Aruba
13 7 (1.16%) RedGate
14 6 (0.99%) Palo Alto
15 5 (0.83%) IFS
15 5 (0.83%) NetApp
15 5 (0.83%) Trayport