Period
to 24 January 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 24 January 2021 with a comparison to the same period in the previous 2 years.

ITIL Certification
UK
6 months to
24 Jan 2021
Same period 2020 Same period 2019
Rank 434 444 363
Rank change year-on-year +10 -81 +38
Permanent jobs citing ITIL Certification 381 814 1,323
As % of all permanent jobs advertised in the UK 0.60% 0.65% 0.87%
As % of the Qualifications category 2.97% 2.96% 3.60%
Number of salaries quoted 348 740 975
Median annual salary £45,000 £47,500 £50,000
Median salary % change year-on-year -5.26% -5.00% +5.26%
10th Percentile £28,700 £28,225 £25,200
90th Percentile £71,250 £70,456 £67,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -5.56%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 12,846 27,502 36,704
As % of all permanent IT jobs advertised in the UK 20.21% 21.88% 24.19%
Number of salaries quoted 9,354 20,770 27,191
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £27,500 £26,250
90th Percentile £85,000 £82,500 £81,250
UK excluding London median annual salary £49,000 £45,000 £45,000
% change year-on-year +8.89% - +5.88%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

Salary distribution for jobs citing ITIL Certification over the 6 months to 24 January 2021.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 24 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 358 £45,000 -10.00% 71
UK excluding London +35 255 £45,000 - 53
London +57 113 £54,188 -3.67% 18
North of England +48 87 £45,000 +20.00% 16
Yorkshire +72 63 £45,000 +22.45% 7
Midlands +5 63 £45,000 -10.00% 15
South East +75 61 £50,000 +5.26% 8
West Midlands +36 39 £46,250 -7.50% 11
Work from Home -73 39 £45,000 -25.00% 9
East Midlands +21 24 £40,000 -11.11% 4
South West +59 19 £37,000 -13.47% 7
North West +34 17 £45,000 +13.80% 8
East of England +71 13 £37,500 -19.35% 7
Scotland +34 8 £35,000 -23.08%
Wales +31 8 £45,000 +50.00%
North East -9 7 £44,000 +20.87% 1

For the 6 months to 24 January 2021, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 381 (100.00%) ITIL
2 145 (38.06%) Service Management
3 123 (32.28%) Windows
4 118 (30.97%) Microsoft
5 99 (25.98%) Office 365
6 86 (22.57%) Problem Management
6 86 (22.57%) ITSM
7 84 (22.05%) Incident Management
8 80 (21.00%) Stakeholder Management
9 79 (20.73%) Active Directory
10 76 (19.95%) Windows Server
11 69 (18.11%) SLA
12 66 (17.32%) Service Delivery
12 66 (17.32%) Azure
13 62 (16.27%) Finance
14 53 (13.91%) SCCM
15 51 (13.39%) VMware
15 51 (13.39%) Cisco
16 50 (13.12%) DevOps
17 45 (11.81%) PowerShell
17 45 (11.81%) Identity Access Management
18 44 (11.55%) Virtual Desktop
18 44 (11.55%) Unified Communications
18 44 (11.55%) Change Management
18 44 (11.55%) Identity Management
19 42 (11.02%) VMware Infrastructure
20 40 (10.50%) Degree
21 39 (10.24%) AWS
21 39 (10.24%) SQL
21 39 (10.24%) Project Management

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (5.51%) MS Exchange
2 17 (4.46%) SharePoint
3 7 (1.84%) Exchange Server 2010
4 5 (1.31%) Exchange Server 2007
4 5 (1.31%) Exchange Server 2013
5 4 (1.05%) Blackberry Enterprise Server
6 3 (0.79%) Confluence
6 3 (0.79%) Elasticsearch
7 2 (0.52%) Exchange Server 2003
8 1 (0.26%) ThingWorx
Applications
1 29 (7.61%) Microsoft Office
2 6 (1.57%) Microsoft Excel
3 4 (1.05%) Microsoft PowerPoint
4 1 (0.26%) Microsoft Project
Business Applications
1 4 (1.05%) SAP LE
1 4 (1.05%) SAP SD
2 3 (0.79%) Dynamics CRM
3 2 (0.52%) Oracle EBS
4 1 (0.26%) Remedy ITSM
4 1 (0.26%) Salesforce.com CRM
Cloud Services
1 99 (25.98%) Office 365
2 66 (17.32%) Azure
3 39 (10.24%) AWS
4 10 (2.62%) SaaS
5 9 (2.36%) Amazon S3
6 7 (1.84%) PaaS
7 6 (1.57%) Amazon EC2
7 6 (1.57%) Amazon ELB
7 6 (1.57%) IaaS
7 6 (1.57%) Route 53
7 6 (1.57%) Virtual Private Cloud
8 5 (1.31%) Power Platform
9 4 (1.05%) Serverless
10 3 (0.79%) Amazon CloudWatch
10 3 (0.79%) AWS CloudFormation
10 3 (0.79%) AWS CloudTrail
10 3 (0.79%) AWS Lambda
10 3 (0.79%) Azure Active Directory
11 2 (0.52%) Cloud Computing
11 2 (0.52%) G Suite
Communications & Networking
1 44 (11.55%) Unified Communications
2 38 (9.97%) DNS
3 37 (9.71%) Firewall
4 28 (7.35%) WAN
5 27 (7.09%) LAN
6 22 (5.77%) DHCP
7 21 (5.51%) VPN
8 16 (4.20%) SAN
9 14 (3.67%) TCP/IP
10 13 (3.41%) WLAN
11 11 (2.89%) Network Security
12 10 (2.62%) VLAN
13 7 (1.84%) FTP
13 7 (1.84%) Internet
13 7 (1.84%) IPsec
13 7 (1.84%) SSL
13 7 (1.84%) VoIP
14 6 (1.57%) WebEx
14 6 (1.57%) Wireless
15 5 (1.31%) Remote Desktop
Database & Business Intelligence
1 24 (6.30%) SQL Server
2 15 (3.94%) Cosmos DB
2 15 (3.94%) Data Lake
3 7 (1.84%) Crystal Reports
4 4 (1.05%) Power BI
5 3 (0.79%) Amazon RDS
5 3 (0.79%) SQL Server Integration Services
6 2 (0.52%) Data Warehouse
6 2 (0.52%) SQL Server Reporting Services
7 1 (0.26%) Biml
7 1 (0.26%) BusinessObjects
7 1 (0.26%) Oracle Database
7 1 (0.26%) QlikView
7 1 (0.26%) Relational Database
7 1 (0.26%) SQL Server Analysis Services
7 1 (0.26%) SSDT
7 1 (0.26%) Tableau
Development Applications
1 15 (3.94%) JIRA
2 4 (1.05%) Jenkins
3 3 (0.79%) Bitbucket
4 2 (0.52%) Team Foundation Server
5 1 (0.26%) Octopus Deploy
5 1 (0.26%) Sonatype Nexus
5 1 (0.26%) SQL Server Management Studio (SSMS)
5 1 (0.26%) Subversion
General
1 62 (16.27%) Finance
2 20 (5.25%) Public Sector
3 16 (4.20%) Banking
4 11 (2.89%) Legal
5 9 (2.36%) Retail
6 8 (2.10%) Digital Economy
6 8 (2.10%) Electronics
6 8 (2.10%) Local Government
7 7 (1.84%) Advertising
8 6 (1.57%) Manufacturing
9 5 (1.31%) Back Office
9 5 (1.31%) Marketing
9 5 (1.31%) Social Housing
9 5 (1.31%) Telecoms
10 4 (1.05%) Law
11 1 (0.26%) Automotive
11 1 (0.26%) Brand Awareness
11 1 (0.26%) Pharmaceutical
11 1 (0.26%) Police
11 1 (0.26%) Retail Banking
Job Titles
1 111 (29.13%) Analyst
2 81 (21.26%) Support Analyst
3 50 (13.12%) Senior Analyst
4 44 (11.55%) Senior Support Analyst
5 39 (10.24%) Service Manager
6 34 (8.92%) IT Manager
7 27 (7.09%) Applications Support
8 26 (6.82%) Support Engineer
9 24 (6.30%) Applications Support Analyst
10 23 (6.04%) Infrastructure Engineer
11 20 (5.25%) IT Engineer
12 18 (4.72%) Project Analyst
13 17 (4.46%) Delivery Manager
14 15 (3.94%) Incident Manager
14 15 (3.94%) Service Delivery Manager
15 14 (3.67%) Data Analyst
16 13 (3.41%) DevOps Engineer
16 13 (3.41%) Operations Manager
17 12 (3.15%) Business Analyst
18 11 (2.89%) Architect
Libraries, Frameworks & Software Standards
1 14 (3.67%) ADO
2 7 (1.84%) .NET
3 6 (1.57%) XMPP
4 5 (1.31%) JSON
4 5 (1.31%) Web Services
5 4 (1.05%) EDI
5 4 (1.05%) EDIFACT
5 4 (1.05%) LAMP
5 4 (1.05%) WAMP
6 3 (0.79%) Elastic Stack
6 3 (0.79%) Kafka
6 3 (0.79%) LDAP
7 2 (0.52%) ASP.NET
7 2 (0.52%) POSIX
8 1 (0.26%) COM
8 1 (0.26%) FIX Protocol
8 1 (0.26%) HTML
8 1 (0.26%) HTML5
8 1 (0.26%) MDX
8 1 (0.26%) Windows SharePoint Services
Miscellaneous
1 31 (8.14%) Data Centre
2 25 (6.56%) Analytical Skills
3 13 (3.41%) Private Cloud
4 12 (3.15%) Reinsurance
4 12 (3.15%) Self-Motivation
5 11 (2.89%) Management Information System
6 9 (2.36%) Public Cloud
6 9 (2.36%) User Experience
7 8 (2.10%) Mobile App
8 7 (1.84%) Cloud Native
9 6 (1.57%) Clustering
9 6 (1.57%) Driving Licence
10 5 (1.31%) Replication
11 4 (1.05%) Enterprise Software
11 4 (1.05%) Virtual Team
12 3 (0.79%) Blackberry
12 3 (0.79%) FMCG
13 2 (0.52%) iPad
13 2 (0.52%) Smartcard
13 2 (0.52%) Thin Client
Operating Systems
1 123 (32.28%) Windows
2 76 (19.95%) Windows Server
3 38 (9.97%) Windows 10
4 33 (8.66%) Linux
5 22 (5.77%) Windows Server 2012
6 20 (5.25%) Windows 7
7 14 (3.67%) Windows Server 2016
8 10 (2.62%) Mac OS
9 8 (2.10%) Windows Server 2008
10 4 (1.05%) Android
10 4 (1.05%) Windows Server 2003
11 3 (0.79%) Ubuntu
11 3 (0.79%) Windows 8
12 2 (0.52%) Mac OS X
13 1 (0.26%) Apple iOS
13 1 (0.26%) Red Hat Enterprise Linux
13 1 (0.26%) Unix
13 1 (0.26%) Windows XP
Processes & Methodologies
1 381 (100.00%) ITIL
2 145 (38.06%) Service Management
3 86 (22.57%) ITSM
3 86 (22.57%) Problem Management
4 84 (22.05%) Incident Management
5 80 (21.00%) Stakeholder Management
6 66 (17.32%) Service Delivery
7 50 (13.12%) DevOps
8 45 (11.81%) Identity Access Management
9 44 (11.55%) Change Management
9 44 (11.55%) Identity Management
10 39 (10.24%) Project Management
11 37 (9.71%) Agile Software Development
11 37 (9.71%) Continuous Improvement
12 30 (7.87%) Infrastructure Engineering
13 29 (7.61%) Infrastructure as Code
13 29 (7.61%) Problem-Solving
14 28 (7.35%) Configuration Management
15 25 (6.56%) CRM
16 22 (5.77%) Decision-Making
Programming Languages
1 45 (11.81%) PowerShell
2 39 (10.24%) SQL
3 9 (2.36%) Python
4 8 (2.10%) C
5 7 (1.84%) Bash Shell
5 7 (1.84%) T-SQL
6 6 (1.57%) Java
7 4 (1.05%) C#
7 4 (1.05%) Shell Script
8 2 (0.52%) JavaScript
8 2 (0.52%) Tcl
9 1 (0.26%) C++
9 1 (0.26%) Data Analysis Expressions (DAX)
9 1 (0.26%) PL/SQL
Qualifications
1 40 (10.50%) Degree
2 29 (7.61%) Microsoft Certification
3 19 (4.99%) Cisco Certification
3 19 (4.99%) MCSA
4 18 (4.72%) MCSE
5 16 (4.20%) CCNA
6 15 (3.94%) Security Cleared
7 14 (3.67%) SC Cleared
8 11 (2.89%) CCNP
9 10 (2.62%) MCITP
10 9 (2.36%) Computer Science Degree
11 7 (1.84%) A+ Certification
12 6 (1.57%) Citrix Certification
12 6 (1.57%) HND
12 6 (1.57%) MCP
13 4 (1.05%) Oracle Certification
14 3 (0.79%) AWS Certification
14 3 (0.79%) MCDST
14 3 (0.79%) PRINCE2 Practitioner
14 3 (0.79%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 69 (18.11%) SLA
2 16 (4.20%) ISO/IEC 27001
3 10 (2.62%) GDPR
4 9 (2.36%) BS25999
4 9 (2.36%) ISO 9001
4 9 (2.36%) ISO/IEC 20000
5 5 (1.31%) Cyber Essentials
5 5 (1.31%) Cyber Essentials PLUS
5 5 (1.31%) Sarbanes-Oxley
6 3 (0.79%) QA
7 2 (0.52%) PMO
8 1 (0.26%) Data Quality
System Software
1 79 (20.73%) Active Directory
2 44 (11.55%) Virtual Desktop
3 42 (11.02%) VMware Infrastructure
4 23 (6.04%) Hyper-V
5 7 (1.84%) XenDesktop
6 3 (0.79%) VMware Server
6 3 (0.79%) vSphere
7 2 (0.52%) Firmware
7 2 (0.52%) XenApp
8 1 (0.26%) BitLocker
8 1 (0.26%) Docker
8 1 (0.26%) Virtual Servers
8 1 (0.26%) VMware ESXi
Systems Management
1 53 (13.91%) SCCM
2 21 (5.51%) Terraform
3 17 (4.46%) Microsoft Intune
4 16 (4.20%) Puppet
5 14 (3.67%) Grafana
5 14 (3.67%) Packer
6 11 (2.89%) WSUS
7 5 (1.31%) Ansible
7 5 (1.31%) Failover Clustering
7 5 (1.31%) FortiGate
8 4 (1.05%) Microsoft Data Protection Manager
8 4 (1.05%) SCDPM
9 3 (0.79%) Cisco CUCM
9 3 (0.79%) Jamf Pro
9 3 (0.79%) Kubernetes
9 3 (0.79%) ServiceCenter
10 2 (0.52%) Nessus
11 1 (0.26%) FlexNet
11 1 (0.26%) ITRS Geneos
11 1 (0.26%) Opscode Chef
Vendors
1 118 (30.97%) Microsoft
2 51 (13.39%) Cisco
2 51 (13.39%) VMware
3 23 (6.04%) Citrix
3 23 (6.04%) HP
3 23 (6.04%) Meraki
4 17 (4.46%) ServiceNow
5 16 (4.20%) NetApp
6 13 (3.41%) Apple
7 9 (2.36%) Oracle
8 8 (2.10%) SAP
9 7 (1.84%) Sophos
9 7 (1.84%) ZyXEL
10 6 (1.57%) Veeam
11 5 (1.31%) CheckPoint
11 5 (1.31%) Dell
11 5 (1.31%) Remedy
12 4 (1.05%) 3PAR
12 4 (1.05%) Bloomberg
12 4 (1.05%) Brocade