Period
to 15 August 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 15 August 2020 with a comparison to the same period in the previous 2 years.

ITIL Certification
UK
6 months to
15 Aug 2020
Same period 2019 Same period 2018
Rank 409 401 387
Rank change year-on-year -8 -14 -18
Permanent jobs citing ITIL Certification 410 1,066 1,401
As % of all permanent jobs advertised in the UK 0.66% 0.75% 0.83%
As % of the Qualifications category 3.00% 3.15% 3.48%
Number of salaries quoted 321 905 1,028
Median annual salary £50,000 £50,000 £45,189
Median salary % change year-on-year - +10.65% +0.42%
10th Percentile £28,000 £28,298 £25,000
90th Percentile £71,250 £68,750 £68,750
UK excluding London median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% +1.18%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 13,687 33,895 40,269
As % of all permanent IT jobs advertised in the UK 22.04% 23.89% 23.74%
Number of salaries quoted 9,906 24,551 29,939
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +11.11%
10th Percentile £30,000 £26,650 £26,250
90th Percentile £85,000 £82,500 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

Salary distribution for jobs citing ITIL Certification over the 6 months to 15 August 2020.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 15 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 378 £50,000 - 38
UK excluding London +44 268 £45,000 - 33
London +10 132 £57,500 - 6
North of England +93 71 £46,250 +8.19% 8
South East +63 60 £50,000 +5.26% 9
Midlands +22 52 £42,750 -14.50% 6
West Midlands +21 40 £42,977 -14.05% 5
North West +76 38 £47,500 +9.20% 4
South West +107 32 £46,500 +16.25% 5
Yorkshire +119 30 £47,500 +11.76% 4
East of England +95 30 £43,000 +1.18% 4
Scotland +73 15 £30,500 -24.92% 1
Work from Home +30 15 £60,000 - 1
Wales +29 14 £47,500 +58.33%
East Midlands +50 12 £42,500 +14.86% 1
North East +4 3 £22,500 -43.75%

For the 6 months to 15 August 2020, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 410 (100.00%) ITIL
2 146 (35.61%) Microsoft
3 138 (33.66%) Windows
4 127 (30.98%) Service Management
5 104 (25.37%) Finance
6 99 (24.15%) Service Delivery
6 99 (24.15%) SLA
7 96 (23.41%) Active Directory
8 88 (21.46%) VMware
9 76 (18.54%) Azure
10 74 (18.05%) Problem-Solving
11 72 (17.56%) Windows Server
12 69 (16.83%) Office 365
13 67 (16.34%) Agile Software Development
13 67 (16.34%) ITSM
14 66 (16.10%) Project Management
14 66 (16.10%) VMware Infrastructure
15 61 (14.88%) Degree
16 54 (13.17%) Continuous Improvement
16 54 (13.17%) Change Management
17 50 (12.20%) Cisco
17 50 (12.20%) Mentoring
18 48 (11.71%) SQL
19 45 (10.98%) Analytical Skills
20 43 (10.49%) Microsoft Office
20 43 (10.49%) Problem Management
21 41 (10.00%) PowerShell
21 41 (10.00%) AWS
22 40 (9.76%) DevOps
23 39 (9.51%) Citrix

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (4.15%) SharePoint
2 15 (3.66%) MS Exchange
3 14 (3.41%) Exchange Server 2010
4 12 (2.93%) Elasticsearch
5 8 (1.95%) Exchange Server 2013
6 7 (1.71%) Confluence
7 6 (1.46%) OpenStack
7 6 (1.46%) Skype for Business
8 4 (0.98%) IIS
9 3 (0.73%) IBM Domino
9 3 (0.73%) SAS
10 1 (0.24%) MQSeries
10 1 (0.24%) WebSphere
Applications
1 43 (10.49%) Microsoft Office
2 17 (4.15%) Microsoft Excel
3 14 (3.41%) Microsoft PowerPoint
4 5 (1.22%) MS Visio
5 3 (0.73%) Microsoft Project
Business Applications
1 4 (0.98%) Oracle Applications
2 3 (0.73%) Dynamics CRM
2 3 (0.73%) SAP LE
2 3 (0.73%) SAP SD
3 2 (0.49%) assyst
3 2 (0.49%) Maximo
4 1 (0.24%) Global One
4 1 (0.24%) NetSuite
4 1 (0.24%) Remedy ITSM
4 1 (0.24%) Sage X3
Cloud Services
1 76 (18.54%) Azure
2 69 (16.83%) Office 365
3 41 (10.00%) AWS
4 24 (5.85%) SaaS
5 14 (3.41%) Azure Active Directory
6 11 (2.68%) IaaS
6 11 (2.68%) PaaS
7 9 (2.20%) Amazon S3
8 8 (1.95%) Power Platform
9 6 (1.46%) Amazon EC2
9 6 (1.46%) Amazon ELB
9 6 (1.46%) GCP
9 6 (1.46%) IBM Cloud
9 6 (1.46%) Mimecast
9 6 (1.46%) Slack
9 6 (1.46%) Virtual Private Cloud
10 5 (1.22%) Amazon CloudWatch
10 5 (1.22%) AWS CloudFormation
11 4 (0.98%) Route 53
12 3 (0.73%) AWS CloudTrail
Communications & Networking
1 35 (8.54%) WAN
2 33 (8.05%) LAN
3 31 (7.56%) DNS
3 31 (7.56%) SAN
4 30 (7.32%) DHCP
5 25 (6.10%) Firewall
6 23 (5.61%) TCP/IP
6 23 (5.61%) VPN
7 10 (2.44%) Fibre Channel
7 10 (2.44%) Wireless
8 9 (2.20%) Internet
8 9 (2.20%) NetScaler
8 9 (2.20%) Remote Desktop
8 9 (2.20%) VLAN
9 8 (1.95%) Cisco ASA
9 8 (1.95%) iSCSI
9 8 (1.95%) Network Security
9 8 (1.95%) Skype
10 7 (1.71%) IPsec
10 7 (1.71%) MPLS
Database & Business Intelligence
1 31 (7.56%) SQL Server
2 13 (3.17%) Amazon RDS
3 8 (1.95%) Power BI
4 7 (1.71%) Big Data
4 7 (1.71%) Crystal Reports
4 7 (1.71%) MySQL
5 6 (1.46%) GIS
5 6 (1.46%) NoSQL
6 4 (0.98%) SQL Server 2012
7 3 (0.73%) BusinessObjects
7 3 (0.73%) Panintelligence
8 2 (0.49%) SQL Server Reporting Services
9 1 (0.24%) Cosmos DB
9 1 (0.24%) Data Warehouse
9 1 (0.24%) DB2
9 1 (0.24%) Oracle Database
Development Applications
1 19 (4.63%) JIRA
2 6 (1.46%) Team Foundation Server
2 6 (1.46%) Visual Studio Team System
3 3 (0.73%) Bitbucket
4 1 (0.24%) Git (software)
4 1 (0.24%) Jenkins
General
1 104 (25.37%) Finance
2 28 (6.83%) Retail
3 23 (5.61%) Public Sector
4 18 (4.39%) Banking
4 18 (4.39%) Legal
5 8 (1.95%) Local Government
6 7 (1.71%) Advertising
6 7 (1.71%) Telecoms
7 5 (1.22%) Aerospace
7 5 (1.22%) Billing
8 4 (0.98%) Law
8 4 (0.98%) Manufacturing
9 3 (0.73%) Back Office
9 3 (0.73%) Investment Banking
10 2 (0.49%) Front Office
10 2 (0.49%) Police
11 1 (0.24%) Automotive
11 1 (0.24%) German Language
11 1 (0.24%) Marketing
11 1 (0.24%) Spanish Language
Job Titles
1 81 (19.76%) Service Manager
2 64 (15.61%) Analyst
3 47 (11.46%) IT Manager
4 35 (8.54%) Delivery Manager
5 27 (6.59%) Applications Support
5 27 (6.59%) Service Delivery Manager
6 26 (6.34%) Support Engineer
7 25 (6.10%) Operations Manager
8 23 (5.61%) Support Analyst
9 22 (5.37%) IT Services Manager
10 18 (4.39%) Team Leader
11 17 (4.15%) Applications Support Analyst
11 17 (4.15%) IT Support
12 16 (3.90%) Service Analyst
13 15 (3.66%) Consultant
14 14 (3.41%) Technical Consultant
15 13 (3.17%) IT Operations Manager
16 12 (2.93%) Architect
16 12 (2.93%) Infrastructure Engineer
16 12 (2.93%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 12 (2.93%) .NET
2 6 (1.46%) LDAP
2 6 (1.46%) Web Services
3 5 (1.22%) XMPP
4 4 (0.98%) Elastic Stack
4 4 (0.98%) Middleware
5 3 (0.73%) EDI
5 3 (0.73%) EDIFACT
5 3 (0.73%) Kafka
6 2 (0.49%) FIX Protocol
6 2 (0.49%) SAML
7 1 (0.24%) J2EE
7 1 (0.24%) TensorFlow
Miscellaneous
1 45 (10.98%) Analytical Skills
2 30 (7.32%) Data Centre
3 28 (6.83%) Self-Motivation
3 28 (6.83%) User Experience
4 26 (6.34%) Virtual Team
5 19 (4.63%) Management Information System
6 14 (3.41%) Public Cloud
7 12 (2.93%) Clustering
8 11 (2.68%) Reinsurance
9 8 (1.95%) CMDB
10 7 (1.71%) Cloud Native
10 7 (1.71%) Mainframe
10 7 (1.71%) Mobile App
11 6 (1.46%) Algorithms
11 6 (1.46%) NHS
11 6 (1.46%) Video Conferencing
12 4 (0.98%) Analytical Mindset
13 3 (0.73%) Enterprise Cloud
13 3 (0.73%) Private Cloud
13 3 (0.73%) Replication
Operating Systems
1 138 (33.66%) Windows
2 72 (17.56%) Windows Server
3 37 (9.02%) Linux
4 33 (8.05%) Windows 10
5 30 (7.32%) Windows Server 2008
6 20 (4.88%) Windows 7
6 20 (4.88%) Windows Server 2012
7 19 (4.63%) Windows Server 2016
8 14 (3.41%) Unix
9 9 (2.20%) Windows 8
10 5 (1.22%) Windows Server 2019
11 4 (0.98%) Mac OS X
12 3 (0.73%) Windows Server 2003
13 2 (0.49%) Android
13 2 (0.49%) CentOS
13 2 (0.49%) Oracle Linux
14 1 (0.24%) Apple iOS
14 1 (0.24%) Mac OS
14 1 (0.24%) Red Hat Enterprise Linux
Processes & Methodologies
1 410 (100.00%) ITIL
2 127 (30.98%) Service Management
3 99 (24.15%) Service Delivery
4 74 (18.05%) Problem-Solving
5 67 (16.34%) Agile Software Development
5 67 (16.34%) ITSM
6 66 (16.10%) Project Management
7 54 (13.17%) Change Management
7 54 (13.17%) Continuous Improvement
8 50 (12.20%) Mentoring
9 43 (10.49%) Problem Management
10 40 (9.76%) DevOps
11 37 (9.02%) Incident Management
12 35 (8.54%) Stakeholder Management
13 33 (8.05%) Coaching
14 31 (7.56%) People Management
15 25 (6.10%) Decision-Making
16 24 (5.85%) Information Security
17 23 (5.61%) Disaster Recovery
17 23 (5.61%) PRINCE2
Programming Languages
1 48 (11.71%) SQL
2 41 (10.00%) PowerShell
3 17 (4.15%) Java
4 12 (2.93%) Python
5 9 (2.20%) JavaScript
6 8 (1.95%) C
7 7 (1.71%) T-SQL
8 4 (0.98%) Shell Script
8 4 (0.98%) VBScript
9 3 (0.73%) Formula Language
9 3 (0.73%) LotusScript
10 2 (0.49%) Bash Shell
10 2 (0.49%) R
10 2 (0.49%) VB
11 1 (0.24%) C#
11 1 (0.24%) Julia
11 1 (0.24%) MATLAB
11 1 (0.24%) PHP
11 1 (0.24%) Ruby
11 1 (0.24%) Scala
Qualifications
1 61 (14.88%) Degree
2 34 (8.29%) Microsoft Certification
3 29 (7.07%) MCSE
4 28 (6.83%) Cisco Certification
5 26 (6.34%) Security Cleared
6 25 (6.10%) SC Cleared
7 19 (4.63%) Computer Science Degree
8 16 (3.90%) CCNA
8 16 (3.90%) CCNP
8 16 (3.90%) MCSA
9 14 (3.41%) A+ Certification
10 11 (2.68%) MCP
10 11 (2.68%) VMware Certified Professional (VCP)
11 10 (2.44%) Citrix Certification
11 10 (2.44%) Server+ Certification
12 7 (1.71%) CISM
12 7 (1.71%) CISSP
13 5 (1.22%) MBA
13 5 (1.22%) MCITP
13 5 (1.22%) PMP
Quality Assurance & Compliance
1 99 (24.15%) SLA
2 12 (2.93%) ISO/IEC 27001
3 8 (1.95%) GDPR
4 6 (1.46%) COBIT
4 6 (1.46%) QA
5 4 (0.98%) Sarbanes-Oxley
6 3 (0.73%) ISO/IEC 20000
7 2 (0.49%) PMO
8 1 (0.24%) Cyber Essentials
8 1 (0.24%) ITGC
8 1 (0.24%) NIST
System Software
1 96 (23.41%) Active Directory
2 66 (16.10%) VMware Infrastructure
3 38 (9.27%) Hyper-V
4 11 (2.68%) vSphere
5 10 (2.44%) Docker
6 5 (1.22%) VMware ESXi
7 4 (0.98%) XenApp
8 3 (0.73%) Virtual Desktop
8 3 (0.73%) Virtual Servers
8 3 (0.73%) VMware Server
9 2 (0.49%) Firmware
10 1 (0.24%) Microsoft Virtual Server
10 1 (0.24%) Virtual Machines
10 1 (0.24%) XenDesktop
Systems Management
1 32 (7.80%) SCCM
2 15 (3.66%) Ansible
3 14 (3.41%) Kubernetes
4 12 (2.93%) Microsoft Intune
5 9 (2.20%) Terraform
6 8 (1.95%) Puppet
7 7 (1.71%) Opscode Chef
7 7 (1.71%) SCOM
8 6 (1.46%) Backup Exec
8 6 (1.46%) Grafana
8 6 (1.46%) Kibana
8 6 (1.46%) Single Sign-On
9 5 (1.22%) vCenter Server
10 4 (0.98%) Cisco CUCM
10 4 (0.98%) Cisco UCCE
11 2 (0.49%) Microsoft Clustering
12 1 (0.24%) Control-M
12 1 (0.24%) McAfee ePO
12 1 (0.24%) SolarWinds Orion
12 1 (0.24%) WSUS
Vendors
1 146 (35.61%) Microsoft
2 88 (21.46%) VMware
3 50 (12.20%) Cisco
4 39 (9.51%) Citrix
5 17 (4.15%) HP
5 17 (4.15%) ServiceNow
6 15 (3.66%) Dell
7 14 (3.41%) Oracle
8 11 (2.68%) Meraki
9 10 (2.44%) NetApp
10 9 (2.20%) Capita
11 6 (1.46%) CheckPoint
11 6 (1.46%) McAfee
11 6 (1.46%) PeopleSoft
11 6 (1.46%) Qualys
11 6 (1.46%) Red Hat
11 6 (1.46%) SaltStack
11 6 (1.46%) SolarWinds
11 6 (1.46%) Workday
12 5 (1.22%) Polycom