Period
to 22 January 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 22 January 2019 with a comparison to the same period in the previous 2 years.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 355 399 338
Rank change year-on-year +44 -61 +3
Permanent jobs citing ITIL Certification 1,324 1,360 1,652
As % of all permanent IT jobs advertised in the UK 0.87% 0.78% 0.95%
As % of the Qualifications category 3.62% 3.30% 3.67%
Number of salaries quoted 929 1,100 1,245
UK median annual salary £50,000 £45,000 £42,500
Median salary % change year-on-year +11.11% +5.88% -5.56%
10th Percentile £26,250 £26,000 £25,000
90th Percentile £67,500 £75,000 £70,000
UK excluding London median annual salary £44,000 £44,000 £41,500
% change year-on-year - +6.02% -0.60%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 36,614 41,225 45,016
As % of all permanent IT jobs advertised in the UK 24.11% 23.77% 25.79%
Number of salaries quoted 26,767 32,015 35,733
UK median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

The salary distribution of IT jobs citing ITIL Certification over the 6 months to 22 January 2019.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 22 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 1,239 £50,000 +6.64% 143
UK excluding London +39 916 £44,000 - 111
London +11 381 £58,750 +2.17% 37
South East +60 253 £45,000 -3.23% 30
North of England +8 211 £43,000 +7.50% 32
Midlands +84 209 £52,500 +36.36% 20
West Midlands +87 170 £55,000 +29.41% 14
North West +35 139 £52,500 +22.09% 21
East of England +27 117 £52,500 - 16
South West +2 71 £38,500 +11.59% 8
Yorkshire -26 52 £35,000 - 9
Scotland +25 49 £35,250 -4.73% 3
East Midlands +17 39 £42,500 +26.87% 6
North East +9 20 £46,514 +39.89% 2
Wales -37 14 £41,825 +13.81% 2

For the 6 months to 22 January 2019, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 1,324 (100.00%) ITIL
2 428 (32.33%) Microsoft
3 397 (29.98%) Windows
4 325 (24.55%) Service Management
5 289 (21.83%) Service Delivery
5 289 (21.83%) Active Directory
6 232 (17.52%) Finance
7 224 (16.92%) Change Management
8 223 (16.84%) Agile Software Development
9 216 (16.31%) VMware
10 207 (15.63%) SLA
11 197 (14.88%) Stakeholder Management
12 188 (14.20%) Data Centre
12 188 (14.20%) Problem-Solving
13 177 (13.37%) Project Management
14 164 (12.39%) Cisco
15 156 (11.78%) Microsoft Office
16 155 (11.71%) Self-Motivation
17 154 (11.63%) VMware Infrastructure
18 152 (11.48%) Degree
18 152 (11.48%) Incident Management
19 150 (11.33%) Windows Server
20 148 (11.18%) Microsoft Azure
20 148 (11.18%) Continuous Improvement
21 146 (11.03%) Office 365
22 145 (10.95%) SCCM
23 139 (10.50%) Citrix
24 132 (9.97%) Analytical Skills
25 127 (9.59%) HP
26 126 (9.52%) PRINCE2

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (7.55%) SharePoint
2 88 (6.65%) MS Exchange
3 53 (4.00%) Exchange Server 2010
4 32 (2.42%) SharePoint Server
5 25 (1.89%) BizTalk Server
6 24 (1.81%) IIS
7 17 (1.28%) Confluence
7 17 (1.28%) Skype for Business
8 14 (1.06%) Exchange Server 2013
9 12 (0.91%) IBM Notes
9 12 (0.91%) WebLogic
10 11 (0.83%) Tomcat
11 10 (0.76%) Apache
12 9 (0.68%) SAS
13 8 (0.60%) Exchange Server 2003
14 7 (0.53%) IBM Domino
15 6 (0.45%) nginx
15 6 (0.45%) WebSphere
16 4 (0.30%) Oracle HTTP Server
16 4 (0.30%) SharePoint 2013
Applications
1 156 (11.78%) Microsoft Office
2 39 (2.95%) Microsoft Excel
3 25 (1.89%) MS Visio
4 21 (1.59%) Microsoft PowerPoint
4 21 (1.59%) Microsoft Project
5 3 (0.23%) UXPin
6 2 (0.15%) Acrobat
6 2 (0.15%) Camtasia
7 1 (0.076%) Spreadsheet
Business Applications
1 38 (2.87%) Dynamics AX
2 32 (2.42%) Remedy ITSM
3 11 (0.83%) Dynamics CRM
4 8 (0.60%) SAP ERP
5 4 (0.30%) SAP ECC
6 3 (0.23%) Sentinel
7 2 (0.15%) assyst
7 2 (0.15%) SAP CO
7 2 (0.15%) SAP FI
7 2 (0.15%) SAP FI/CO
7 2 (0.15%) Summit
8 1 (0.076%) ION MarketView
8 1 (0.076%) Oracle Applications
8 1 (0.076%) Salesforce.com CRM
8 1 (0.076%) SAP MM
8 1 (0.076%) SAP SCM
8 1 (0.076%) SAP SD
8 1 (0.076%) Unit4 Business World
Cloud Services
1 148 (11.18%) Microsoft Azure
2 146 (11.03%) Office 365
3 113 (8.53%) Amazon AWS
4 43 (3.25%) AWS CloudFormation
5 36 (2.72%) Cloud Computing
5 36 (2.72%) Dynamics 365
6 35 (2.64%) SaaS
7 24 (1.81%) PaaS
8 21 (1.59%) Google Cloud Platform
9 16 (1.21%) IaaS
10 12 (0.91%) Mimecast
11 11 (0.83%) BPaaS
12 8 (0.60%) Azure Active Directory
13 4 (0.30%) G Suite
14 3 (0.23%) Amazon CloudWatch
14 3 (0.23%) Amazon ELB
14 3 (0.23%) AWS Elastic Beanstalk
14 3 (0.23%) GitHub
14 3 (0.23%) OneDrive
14 3 (0.23%) Virtual Private Cloud
Communications & Networking
1 108 (8.16%) DNS
2 106 (8.01%) Firewall
3 92 (6.95%) LAN
4 91 (6.87%) DHCP
5 85 (6.42%) WAN
6 84 (6.34%) Internet
7 51 (3.85%) TCP/IP
8 48 (3.63%) SAN
9 43 (3.25%) VPN
10 33 (2.49%) OSPF
11 24 (1.81%) MPLS
12 23 (1.74%) Fibre Channel
13 20 (1.51%) VoIP
14 18 (1.36%) Wi-Fi
15 16 (1.21%) Cisco ASA
16 14 (1.06%) Skype
17 12 (0.91%) Wireless
18 11 (0.83%) Ethernet
18 11 (0.83%) VLAN
19 9 (0.68%) Remote Desktop
Database & Business Intelligence
1 100 (7.55%) SQL Server
2 20 (1.51%) MySQL
3 15 (1.13%) Relational Database
3 15 (1.13%) SQL Server Integration Services
4 14 (1.06%) Data Warehouse
5 12 (0.91%) Power BI
6 10 (0.76%) SQL Server Reporting Services
7 9 (0.68%) Amazon RDS
7 9 (0.68%) SAP HANA
8 8 (0.60%) Azure SQL Database
8 8 (0.60%) MS Access
8 8 (0.60%) RDBMS
9 7 (0.53%) BusinessObjects
9 7 (0.53%) PostgreSQL
10 6 (0.45%) SQL Server 2000
11 5 (0.38%) SAP BW
12 4 (0.30%) Big Data
12 4 (0.30%) InterBase
12 4 (0.30%) Oracle Database
12 4 (0.30%) Oracle Reports
Development Applications
1 19 (1.44%) Git (software)
1 19 (1.44%) Jenkins
1 19 (1.44%) JIRA
2 11 (0.83%) Visual Studio Team System
3 9 (0.68%) Team Foundation Server
3 9 (0.68%) Visual Studio
4 8 (0.60%) Maven
4 8 (0.60%) Subversion
5 5 (0.38%) Balsamiq Mockups
6 3 (0.23%) GitLab
6 3 (0.23%) Hudson
6 3 (0.23%) MSI
7 2 (0.15%) Atlassian Bamboo
7 2 (0.15%) HP UFT
7 2 (0.15%) JDeveloper
7 2 (0.15%) LoadRunner
8 1 (0.076%) Octopus Deploy
8 1 (0.076%) Selenium
8 1 (0.076%) SQL Server Management Studio (SSMS)
8 1 (0.076%) TeamCity
General
1 232 (17.52%) Finance
2 56 (4.23%) Retail
3 52 (3.93%) Telecoms
4 45 (3.40%) Legal
5 40 (3.02%) Banking
6 36 (2.72%) Manufacturing
7 21 (1.59%) Law
8 15 (1.13%) Advertising
8 15 (1.13%) Back Office
9 12 (0.91%) Electronics
9 12 (0.91%) Games
9 12 (0.91%) Local Government
10 11 (0.83%) Billing
11 10 (0.76%) Publishing
12 8 (0.60%) Pharmaceutical
13 7 (0.53%) Front Office
13 7 (0.53%) Investment Banking
13 7 (0.53%) Private Banking
13 7 (0.53%) Retail Banking
14 3 (0.23%) Marketing
Job Titles
1 295 (22.28%) Analyst
2 157 (11.86%) Service Manager
3 120 (9.06%) IT Manager
4 96 (7.25%) Service Analyst
5 92 (6.95%) Support Analyst
6 82 (6.19%) Applications Support
7 71 (5.36%) Consultant
8 70 (5.29%) Service Desk Analyst
9 69 (5.21%) Infrastructure Engineer
10 66 (4.98%) Support Engineer
11 62 (4.68%) IT Analyst
12 57 (4.31%) Delivery Manager
13 54 (4.08%) Services Delivery Manager
14 53 (4.00%) Architect
15 45 (3.40%) IT Services Manager
15 45 (3.40%) IT Support
16 43 (3.25%) Business Analyst
16 43 (3.25%) DevOps Engineer
17 40 (3.02%) DevOps Consultant
18 39 (2.95%) Project Manager
Libraries, Frameworks & Software Standards
1 54 (4.08%) .NET
2 23 (1.74%) XML
3 22 (1.66%) Web Services
4 17 (1.28%) HTML
4 17 (1.28%) Middleware
5 14 (1.06%) J2EE
6 13 (0.98%) SOAP
7 9 (0.68%) REST
7 9 (0.68%) Software Packaging
8 7 (0.53%) Apache Flex
8 7 (0.53%) CSS
8 7 (0.53%) RESTful
8 7 (0.53%) WCF
9 6 (0.45%) Apache CXF
9 6 (0.45%) WebSphere MQ
10 5 (0.38%) Spring
11 4 (0.30%) EDI
11 4 (0.30%) JSON
11 4 (0.30%) LAMP
11 4 (0.30%) XML Messaging
Miscellaneous
1 188 (14.20%) Data Centre
2 155 (11.71%) Self-Motivation
3 132 (9.97%) Analytical Skills
4 101 (7.63%) Management Information System
5 43 (3.25%) Internet of Things
6 23 (1.74%) Clustering
7 20 (1.51%) Enterprise Software
8 16 (1.21%) Virtual Team
9 15 (1.13%) Replication
10 13 (0.98%) CMDB
10 13 (0.98%) VxBlock/Vblock
11 12 (0.91%) Fat Client
11 12 (0.91%) PMI
11 12 (0.91%) Thin Client
12 11 (0.83%) Greenfield Project
12 11 (0.83%) Smart Meter
12 11 (0.83%) SWIFT
12 11 (0.83%) User Experience
13 10 (0.76%) NHS
13 10 (0.76%) Video Conferencing
Operating Systems
1 397 (29.98%) Windows
2 150 (11.33%) Windows Server
3 118 (8.91%) Windows 10
4 108 (8.16%) Windows 7
5 104 (7.85%) Linux
6 95 (7.18%) Windows Server 2012
7 69 (5.21%) Windows Server 2008
8 45 (3.40%) Unix
8 45 (3.40%) Windows Server 2003
9 41 (3.10%) Windows 8
10 21 (1.59%) Red Hat Enterprise Linux
11 16 (1.21%) Windows XP
12 12 (0.91%) Windows 2000
13 9 (0.68%) Android
13 9 (0.68%) Mac OS
14 8 (0.60%) AIX
14 8 (0.60%) Apple iOS
14 8 (0.60%) Mac OS X
15 7 (0.53%) Ubuntu
16 6 (0.45%) Windows Vista
Processes & Methodologies
1 1,324 (100.00%) ITIL
2 325 (24.55%) Service Management
3 289 (21.83%) Service Delivery
4 224 (16.92%) Change Management
5 223 (16.84%) Agile Software Development
6 197 (14.88%) Stakeholder Management
7 188 (14.20%) Problem-Solving
8 177 (13.37%) Project Management
9 152 (11.48%) Incident Management
10 148 (11.18%) Continuous Improvement
11 126 (9.52%) PRINCE2
12 121 (9.14%) ITSM
13 102 (7.70%) Problem Management
14 100 (7.55%) DevOps
15 86 (6.50%) Infrastructure Engineering
16 78 (5.89%) ERP
16 78 (5.89%) Information Security
17 76 (5.74%) Root Cause Analysis
18 71 (5.36%) Asset Management
19 70 (5.29%) Service Design
Programming Languages
1 107 (8.08%) SQL
2 70 (5.29%) PowerShell
3 45 (3.40%) Java
4 40 (3.02%) C
5 35 (2.64%) C#
6 34 (2.57%) Python
7 27 (2.04%) JavaScript
8 22 (1.66%) Shell Script
9 20 (1.51%) Perl
10 14 (1.06%) PL/SQL
11 13 (0.98%) C++
12 12 (0.91%) Bash Shell
13 9 (0.68%) PHP
14 6 (0.45%) VBA
15 5 (0.38%) VB
16 4 (0.30%) Ruby
17 3 (0.23%) ABAP
17 3 (0.23%) Jython
17 3 (0.23%) Korn
18 2 (0.15%) VB.NET
Qualifications
1 152 (11.48%) Degree
2 76 (5.74%) Microsoft Certification
3 69 (5.21%) Security Cleared
4 50 (3.78%) SC Cleared
5 48 (3.63%) Cisco Certification
6 47 (3.55%) Computer Science Degree
7 43 (3.25%) MCSE
8 37 (2.79%) CCNA
9 34 (2.57%) VMware Certified Professional (VCP)
10 33 (2.49%) PRINCE2 Certification
11 31 (2.34%) MCSA
12 27 (2.04%) MCP
13 25 (1.89%) PMI Certification
14 21 (1.59%) MCITP
15 17 (1.28%) ISEB
16 16 (1.21%) DV Cleared
16 16 (1.21%) PMP
17 15 (1.13%) CCNP
18 13 (0.98%) APMP
19 11 (0.83%) IIBA
Quality Assurance & Compliance
1 207 (15.63%) SLA
2 59 (4.46%) GDPR
3 25 (1.89%) QA
4 17 (1.28%) ISO/IEC 27001
5 15 (1.13%) PMO
6 14 (1.06%) COBIT
7 9 (0.68%) Sarbanes-Oxley
8 6 (0.45%) ISO 9001
9 5 (0.38%) GAMP
9 5 (0.38%) ISO/IEC 20000
10 4 (0.30%) PCI DSS
11 3 (0.23%) Cyber Essentials
11 3 (0.23%) Cyber Essentials PLUS
11 3 (0.23%) SEPA
12 1 (0.076%) Data Quality
12 1 (0.076%) GxP
12 1 (0.076%) HIPAA
12 1 (0.076%) ISO 22301
12 1 (0.076%) PMBOK
System Software
1 289 (21.83%) Active Directory
2 154 (11.63%) VMware Infrastructure
3 66 (4.98%) Hyper-V
4 51 (3.85%) Docker
5 46 (3.47%) vSphere
6 26 (1.96%) VMware ESXi
6 26 (1.96%) XenApp
7 25 (1.89%) XenDesktop
8 22 (1.66%) Firmware
8 22 (1.66%) Terminal Server
9 20 (1.51%) Microsoft App-V
10 19 (1.44%) BitLocker
11 13 (0.98%) VMware NSX
12 12 (0.91%) vCloud
13 9 (0.68%) Virtual Machines
14 5 (0.38%) Virtual Desktop
15 4 (0.30%) Virtual Servers
16 3 (0.23%) NFS
16 3 (0.23%) XenServer
17 2 (0.15%) Terminal Services
Systems Management
1 145 (10.95%) SCCM
2 69 (5.21%) Puppet
3 66 (4.98%) Opscode Chef
4 45 (3.40%) SCOM
4 45 (3.40%) Terraform
5 40 (3.02%) Norton AntiVirus
6 13 (0.98%) PowerCLI
7 11 (0.83%) NetBackup
8 10 (0.76%) Nagios
8 10 (0.76%) WSUS
9 9 (0.68%) Microsoft Clustering
9 9 (0.68%) Oracle Enterprise Manager
10 8 (0.60%) ZABBIX
11 7 (0.53%) Ansible
11 7 (0.53%) Failover Clustering
11 7 (0.53%) McAfee ePO
12 6 (0.45%) Microsoft Intune
12 6 (0.45%) Single Sign-On
12 6 (0.45%) Systems Management Server (SMS)
13 5 (0.38%) Tivoli
Vendors
1 428 (32.33%) Microsoft
2 216 (16.31%) VMware
3 164 (12.39%) Cisco
4 139 (10.50%) Citrix
5 127 (9.59%) HP
6 122 (9.21%) ServiceNow
7 72 (5.44%) IBM
8 55 (4.15%) McAfee
8 55 (4.15%) Oracle
9 50 (3.78%) Dell
10 46 (3.47%) Symantec
11 45 (3.40%) Remedy
12 42 (3.17%) SAP
13 40 (3.02%) Forcepoint
14 39 (2.95%) Fortinet
15 38 (2.87%) CheckPoint
16 36 (2.72%) Apple
17 30 (2.27%) Google
18 26 (1.96%) BMC
19 24 (1.81%) Veeam