Period
to 19 April 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 19 April 2018 with a comparison to the same period in the previous 2 years.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 385 339 335
Rank change year-on-year -46 -4 -42
Permanent jobs citing ITIL Certification 1,383 1,577 2,021
As % of all permanent IT jobs advertised in the UK 0.78% 0.92% 0.99%
As % of the Qualifications category 3.32% 3.64% 3.54%
Number of salaries quoted 1,030 1,204 1,662
UK median annual salary £45,000 £42,750 £45,000
Median salary % change year-on-year +5.26% -5.00% -
10th Percentile £26,750 £25,000 £25,750
90th Percentile £73,750 £72,500 £70,000
UK excluding London median annual salary £45,000 £41,000 £41,250
% change year-on-year +9.76% -0.61% -2.94%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 41,611 43,350 57,119
As % of all permanent IT jobs advertised in the UK 23.47% 25.20% 27.87%
Number of salaries quoted 31,850 34,158 45,811
UK median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £80,000 £76,250 £75,000
UK excluding London median annual salary £44,000 £42,000 £42,500
% change year-on-year +4.76% -1.18% +6.25%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

The salary distribution of IT jobs citing ITIL Certification over the 6 months to 19 April 2018.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -36 1,296 £46,888 +9.04% 100
UK excluding London -32 925 £45,000 +9.76% 71
London -32 419 £50,000 - 34
South East -49 228 £45,000 +4.65% 22
North of England -22 204 £40,000 +6.67% 21
Midlands -28 189 £43,750 +2.94% 11
West Midlands -23 152 £44,000 -2.22% 5
East of England -8 138 £52,500 +16.67% 6
South West +2 112 £37,500 +22.95% 6
North West -39 99 £43,000 +14.67% 10
Yorkshire -9 76 £35,000 -6.67% 9
Wales +26 67 £37,000 +5.71% 1
Scotland -16 48 £34,000 -22.29% 4
East Midlands -13 37 £37,500 +33.93% 6
North East -2 33 £40,000 +6.67% 2
Northern Ireland -2 2 £52,500 +14.75%

For the 6 months to 19 April 2018, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 1,383 (100.00%) ITIL
2 410 (29.65%) Windows
3 378 (27.33%) Microsoft
4 349 (25.23%) Service Delivery
5 330 (23.86%) Finance
6 303 (21.91%) Service Management
7 271 (19.60%) Problem-Solving
8 258 (18.66%) SLA
9 233 (16.85%) Active Directory
10 211 (15.26%) Cisco
11 203 (14.68%) SQL
12 200 (14.46%) Stakeholder Management
13 198 (14.32%) Continuous Improvement
14 191 (13.81%) Project Management
15 189 (13.67%) ITSM
16 180 (13.02%) Degree
17 176 (12.73%) Windows Server
18 174 (12.58%) VMware
19 170 (12.29%) Data Centre
20 156 (11.28%) Microsoft Office
20 156 (11.28%) Citrix
21 152 (10.99%) SQL Server
22 148 (10.70%) Incident Management
22 148 (10.70%) Office 365
23 144 (10.41%) Problem Management
24 135 (9.76%) Firewall
25 134 (9.69%) Analytical Skills
26 123 (8.89%) Agile Software Development
27 122 (8.82%) WAN
28 118 (8.53%) VMware Infrastructure

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (5.42%) MS Exchange
2 51 (3.69%) Exchange Server 2010
2 51 (3.69%) SharePoint
3 19 (1.37%) Exchange Server 2013
4 17 (1.23%) IIS
5 12 (0.87%) BizTalk Server
6 10 (0.72%) Exchange Server 2003
6 10 (0.72%) Skype for Business
7 9 (0.65%) Oracle SOA Suite
8 7 (0.51%) Confluence
8 7 (0.51%) SharePoint 2013
8 7 (0.51%) WebSphere
9 6 (0.43%) Apache
9 6 (0.43%) WebLogic
10 5 (0.36%) CMS
10 5 (0.36%) Exchange Server 2007
10 5 (0.36%) JBoss
10 5 (0.36%) SAS
10 5 (0.36%) Tomcat
11 4 (0.29%) MQSeries
Applications
1 156 (11.28%) Microsoft Office
2 38 (2.75%) Microsoft Excel
3 34 (2.46%) Microsoft PowerPoint
4 16 (1.16%) MS Visio
5 5 (0.36%) Microsoft Project
6 1 (0.072%) Camtasia
Business Applications
1 27 (1.95%) Markit EDM
2 21 (1.52%) Remedy ITSM
3 9 (0.65%) Dynamics AX
4 8 (0.58%) Dynamics CRM
5 7 (0.51%) Elite 3E
6 6 (0.43%) assyst
6 6 (0.43%) Carpe Diem
6 6 (0.43%) SAP FI
6 6 (0.43%) Visualfiles
7 5 (0.36%) SAP BPC
7 5 (0.36%) SAP FI-AP
7 5 (0.36%) SAP FI-AR
7 5 (0.36%) SAP FI-GL
8 4 (0.29%) CSG Singleview
8 4 (0.29%) PeopleSoft CRM
9 2 (0.14%) Dynamics SL
9 2 (0.14%) Eikon
9 2 (0.14%) NetSuite
10 1 (0.072%) Salesforce.com CRM
10 1 (0.072%) SnowdropKCS
Cloud Services
1 148 (10.70%) Office 365
2 89 (6.44%) Microsoft Azure
3 68 (4.92%) Amazon AWS
4 32 (2.31%) Cloud Computing
4 32 (2.31%) SaaS
5 19 (1.37%) IaaS
6 18 (1.30%) AWS CloudFormation
7 13 (0.94%) OneDrive
8 11 (0.80%) Google Cloud Platform
9 8 (0.58%) Amazon EC2
10 6 (0.43%) Dynamics 365
10 6 (0.43%) Mimecast
10 6 (0.43%) OpenShift
11 5 (0.36%) PaaS
12 4 (0.29%) G Suite
13 3 (0.22%) Amazon S3
13 3 (0.22%) Virtual Private Cloud
14 2 (0.14%) Amazon CloudWatch
14 2 (0.14%) Amazon Glacier
14 2 (0.14%) AWS CloudTrail
Communications & Networking
1 135 (9.76%) Firewall
2 122 (8.82%) WAN
3 102 (7.38%) LAN
4 85 (6.15%) Wireless
5 65 (4.70%) DNS
5 65 (4.70%) SAN
5 65 (4.70%) VPN
6 57 (4.12%) TCP/IP
7 40 (2.89%) NetScaler
8 39 (2.82%) DHCP
9 37 (2.68%) Cisco Nexus
10 34 (2.46%) VoIP
11 33 (2.39%) Wi-Fi
12 30 (2.17%) IP Telephony
12 30 (2.17%) OSPF
13 26 (1.88%) Cisco ISE
13 26 (1.88%) Unified Communications
14 25 (1.81%) Cisco ASA
15 24 (1.74%) SSL
16 22 (1.59%) VLAN
Database & Business Intelligence
1 152 (10.99%) SQL Server
2 55 (3.98%) Data Warehouse
3 52 (3.76%) Oracle Database
4 39 (2.82%) BusinessObjects
5 29 (2.10%) Oracle Reports
6 28 (2.02%) MySQL
7 25 (1.81%) Relational Database
8 19 (1.37%) Power BI
9 17 (1.23%) NoSQL
10 13 (0.94%) Big Data
10 13 (0.94%) SQL Server 2012
10 13 (0.94%) SQL Server Reporting Services
11 11 (0.80%) SAP BW
12 10 (0.72%) BusinessObjects Business Intelligence
12 10 (0.72%) PostgreSQL
12 10 (0.72%) SQL Server 2008
12 10 (0.72%) SQL Server Integration Services
13 8 (0.58%) SQL Server 2014
13 8 (0.58%) SQL Server Analysis Services
14 7 (0.51%) PerformancePoint
Development Applications
1 21 (1.52%) JIRA
2 11 (0.80%) Jenkins
3 7 (0.51%) Git (software)
4 4 (0.29%) ClearCase
4 4 (0.29%) Oracle APEX
4 4 (0.29%) Team Foundation Server
5 3 (0.22%) Visual Studio
5 3 (0.22%) Visual Studio Team System
6 2 (0.14%) MSI
6 2 (0.14%) Sonatype Nexus
6 2 (0.14%) Subversion
7 1 (0.072%) ClearQuest
7 1 (0.072%) Gerrit
7 1 (0.072%) Maven
7 1 (0.072%) Vagrant
General
1 330 (23.86%) Finance
2 70 (5.06%) Law
2 70 (5.06%) Legal
3 54 (3.90%) Advertising
3 54 (3.90%) Banking
4 42 (3.04%) Retail
5 35 (2.53%) Telecoms
6 29 (2.10%) Manufacturing
7 28 (2.02%) Financial Institution
8 21 (1.52%) Marketing
9 15 (1.08%) Local Government
10 14 (1.01%) Back Office
10 14 (1.01%) Investment Banking
10 14 (1.01%) Publishing
11 9 (0.65%) Games
11 9 (0.65%) German Language
12 7 (0.51%) Spanish Language
13 6 (0.43%) Billing
13 6 (0.43%) French Language
13 6 (0.43%) Front Office
Job Titles
1 330 (23.86%) Analyst
2 169 (12.22%) Service Manager
3 134 (9.69%) Support Analyst
4 109 (7.88%) Service Analyst
5 101 (7.30%) Applications Support
6 89 (6.44%) Architect
7 88 (6.36%) IT Manager
8 70 (5.06%) Team Leader
9 66 (4.77%) Support Engineer
10 65 (4.70%) Service Desk Analyst
11 63 (4.56%) Network Engineer
12 62 (4.48%) Delivery Manager
12 62 (4.48%) Services Delivery Manager
13 58 (4.19%) Project Manager
14 56 (4.05%) Applications Support Analyst
15 54 (3.90%) Service Desk Manager
16 50 (3.62%) IT Support
17 45 (3.25%) Senior Analyst
18 42 (3.04%) 2nd Line Support
19 41 (2.96%) IT Analyst
Libraries, Frameworks & Software Standards
1 44 (3.18%) XML
2 37 (2.68%) Web Services
3 27 (1.95%) HTML
4 23 (1.66%) CSS
5 16 (1.16%) JSON
6 13 (0.94%) Middleware
6 13 (0.94%) REST
6 13 (0.94%) SOAP
7 9 (0.65%) .NET
7 9 (0.65%) J2EE
8 7 (0.51%) Visualforce
9 6 (0.43%) JMS
10 3 (0.22%) .NET Framework
10 3 (0.22%) FIX Protocol
11 2 (0.14%) Apache Camel
11 2 (0.14%) ASP.NET
11 2 (0.14%) JSP
11 2 (0.14%) Lucene
11 2 (0.14%) WebCenter
11 2 (0.14%) XSLT
Miscellaneous
1 170 (12.29%) Data Centre
2 134 (9.69%) Analytical Skills
3 117 (8.46%) Self-Motivation
4 106 (7.66%) Management Information System
5 69 (4.99%) Computer Science
6 62 (4.48%) User Experience
7 45 (3.25%) Enterprise Software
8 41 (2.96%) Public Cloud
9 23 (1.66%) Clustering
10 20 (1.45%) Replication
11 19 (1.37%) Fintech
12 17 (1.23%) CMDB
12 17 (1.23%) Driving Licence
13 16 (1.16%) PMI
14 15 (1.08%) CCTV
15 12 (0.87%) NHS
15 12 (0.87%) Taxonomies
15 12 (0.87%) Virtual Team
16 11 (0.80%) Blackberry
16 11 (0.80%) FMCG
Operating Systems
1 410 (29.65%) Windows
2 176 (12.73%) Windows Server
3 109 (7.88%) Unix
4 102 (7.38%) Windows 7
5 101 (7.30%) Linux
6 62 (4.48%) Windows Server 2003
7 56 (4.05%) Windows Server 2008
8 55 (3.98%) Windows 10
9 51 (3.69%) Windows Server 2012
10 18 (1.30%) Red Hat Enterprise Linux
11 15 (1.08%) Solaris
12 13 (0.94%) Windows 8
13 12 (0.87%) Android
13 12 (0.87%) HPUX
14 11 (0.80%) Apple iOS
15 7 (0.51%) Windows 2000
16 6 (0.43%) Mac OS X
16 6 (0.43%) VMS
17 4 (0.29%) Oracle Linux
18 3 (0.22%) Data ONTAP
Processes & Methodologies
1 1,383 (100.00%) ITIL
2 349 (25.23%) Service Delivery
3 303 (21.91%) Service Management
4 271 (19.60%) Problem-Solving
5 200 (14.46%) Stakeholder Management
6 198 (14.32%) Continuous Improvement
7 191 (13.81%) Project Management
8 189 (13.67%) ITSM
9 148 (10.70%) Incident Management
10 144 (10.41%) Problem Management
11 123 (8.89%) Agile Software Development
12 116 (8.39%) Change Management
13 102 (7.38%) PRINCE2
14 83 (6.00%) Root Cause Analysis
15 79 (5.71%) Asset Management
16 69 (4.99%) Decision-Making
17 68 (4.92%) Process Improvement
18 67 (4.84%) TOGAF
19 65 (4.70%) Coaching
20 58 (4.19%) Software Engineering
Programming Languages
1 203 (14.68%) SQL
2 79 (5.71%) PowerShell
3 41 (2.96%) Java
4 39 (2.82%) Shell Script
5 24 (1.74%) JavaScript
6 23 (1.66%) Python
7 20 (1.45%) C
8 19 (1.37%) Ruby
9 17 (1.23%) PL/SQL
10 16 (1.16%) PHP
11 15 (1.08%) Bash Shell
12 13 (0.94%) T-SQL
13 8 (0.58%) C#
13 8 (0.58%) Perl
14 7 (0.51%) Apex Code
14 7 (0.51%) VB
15 5 (0.36%) VBA
16 3 (0.22%) C++
16 3 (0.22%) Tcl
17 1 (0.072%) VB.NET
Qualifications
1 180 (13.02%) Degree
2 89 (6.44%) Cisco Certification
3 85 (6.15%) Microsoft Certification
4 70 (5.06%) CCNP
5 69 (4.99%) Computer Science Degree
6 68 (4.92%) CCNA
7 39 (2.82%) Security Cleared
8 35 (2.53%) MCSE
9 30 (2.17%) MCSA
10 28 (2.02%) MCP
11 24 (1.74%) PRINCE2 Certification
12 22 (1.59%) SC Cleared
13 21 (1.52%) PMI Certification
14 18 (1.30%) CISSP
15 17 (1.23%) MCITP
16 16 (1.16%) CISM
17 13 (0.94%) APMP
18 12 (0.87%) Sun Certification
19 10 (0.72%) A+ Certification
19 10 (0.72%) PMP
Quality Assurance & Compliance
1 258 (18.66%) SLA
2 46 (3.33%) PMO
3 45 (3.25%) Data Quality
4 43 (3.11%) QA
5 40 (2.89%) ISO/IEC 27001
6 27 (1.95%) GDPR
7 17 (1.23%) PCI DSS
8 16 (1.16%) Cyber Essentials
9 12 (0.87%) ISO 9001
10 10 (0.72%) COBIT
11 8 (0.58%) GPG13
11 8 (0.58%) ISO/IEC 20000
12 4 (0.29%) ISO/IEC 19770
13 2 (0.14%) MiFID
14 1 (0.072%) Disclosure Scotland
14 1 (0.072%) GAMP
14 1 (0.072%) ISAE 3402
14 1 (0.072%) ISO 9000
14 1 (0.072%) PMBOK
14 1 (0.072%) Sarbanes-Oxley
System Software
1 233 (16.85%) Active Directory
2 118 (8.53%) VMware Infrastructure
3 60 (4.34%) vSphere
4 50 (3.62%) Hyper-V
5 49 (3.54%) XenApp
6 47 (3.40%) VMware ESXi
7 37 (2.68%) XenDesktop
8 35 (2.53%) Microsoft App-V
9 15 (1.08%) Terminal Services
10 13 (0.94%) Docker
10 13 (0.94%) Virtual Machines
11 9 (0.65%) Firmware
12 3 (0.22%) BitLocker
12 3 (0.22%) NFS
12 3 (0.22%) VMware Server
13 2 (0.14%) Citrix Presentation Server
13 2 (0.14%) FreeRADIUS
13 2 (0.14%) Terminal Server
14 1 (0.072%) Oracle RAC
Systems Management
1 90 (6.51%) SCCM
2 33 (2.39%) vCenter Server
3 30 (2.17%) Puppet
4 26 (1.88%) Opscode Chef
5 25 (1.81%) vMotion
6 24 (1.74%) SCVMM
7 19 (1.37%) FortiGate
8 16 (1.16%) Single Sign-On
9 14 (1.01%) Cisco CUCM
10 12 (0.87%) Ansible
11 11 (0.80%) NetBackup
12 10 (0.72%) HP Data Protector
12 10 (0.72%) SCOM
13 9 (0.65%) Cisco UCCX
14 7 (0.51%) WSUS
15 6 (0.43%) Backup Exec
15 6 (0.43%) Control-M
16 5 (0.36%) PowerCLI
16 5 (0.36%) Terraform
17 4 (0.29%) Kubernetes
Vendors
1 378 (27.33%) Microsoft
2 211 (15.26%) Cisco
3 174 (12.58%) VMware
4 156 (11.28%) Citrix
5 102 (7.38%) HP
6 98 (7.09%) Oracle
7 76 (5.50%) CheckPoint
8 48 (3.47%) ServiceNow
8 48 (3.47%) SolarWinds
9 44 (3.18%) Fortinet
10 35 (2.53%) F5
10 35 (2.53%) Remedy
10 35 (2.53%) SAP
11 29 (2.10%) Ivanti
12 27 (1.95%) Vermilion
13 26 (1.88%) Red Hat
14 25 (1.81%) Infoblox
14 25 (1.81%) Palo Alto
15 23 (1.66%) NetApp
15 23 (1.66%) Salesforce.com