Period
to 24 May 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 24 May 2019 with a comparison to the same period in the previous 2 years.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
24 May 2019
Same period 2018 Same period 2017
Rank 363 385 337
Rank change year-on-year +22 -48 -16
Permanent jobs citing ITIL Certification 1,233 1,391 1,604
As % of all permanent IT jobs advertised in the UK 0.85% 0.81% 0.95%
As % of the Qualifications category 3.44% 3.41% 3.79%
Number of salaries quoted 899 1,022 1,241
UK median annual salary £50,000 £45,000 £42,500
Median salary % change year-on-year +11.11% +5.88% -5.56%
10th Percentile £26,950 £26,250 £25,000
90th Percentile £67,600 £70,000 £71,250
UK excluding London median annual salary £45,000 £45,000 £40,000
% change year-on-year - +12.50% -3.61%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 35,860 40,757 42,294
As % of all permanent IT jobs advertised in the UK 24.69% 23.64% 24.98%
Number of salaries quoted 25,633 30,871 33,180
UK median annual salary £50,000 £49,000 £45,000
Median salary % change year-on-year +2.04% +8.89% -1.10%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £81,250 £80,000 £77,500
UK excluding London median annual salary £45,000 £44,582 £42,000
% change year-on-year +0.94% +6.15% -1.18%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

The salary distribution of IT jobs citing ITIL Certification over the 6 months to 24 May 2019.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 24 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 1,159 £52,500 +12.90% 19
UK excluding London +8 824 £45,000 - 11
London +47 378 £60,000 +14.29% 8
South East +60 272 £47,500 +5.56% 4
Midlands +8 194 £47,500 +5.56% 1
North of England +26 190 £43,000 +7.50% 2
West Midlands -11 156 £52,500 +14.26% 1
North West +53 129 £47,750 +11.05%
East of England +18 64 £52,500 -4.55% 2
South West -14 53 £40,000 +6.67% 2
Scotland 0 43 £37,500 +10.29%
Yorkshire -32 41 £37,500 +7.14% 2
East Midlands +41 37 £42,500 +21.43%
North East +3 20 £36,000 -10.00%
Wales -38 8 £50,000 +35.14%
Northern Ireland -26 2 £37,500 -

For the 6 months to 24 May 2019, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 1,233 (100.00%) ITIL
2 414 (33.58%) Microsoft
3 360 (29.20%) Windows
4 322 (26.12%) Service Management
5 288 (23.36%) Active Directory
6 235 (19.06%) Service Delivery
7 224 (18.17%) ITSM
8 213 (17.27%) VMware
9 193 (15.65%) Office 365
10 185 (15.00%) Problem-Solving
11 184 (14.92%) Agile Software Development
12 174 (14.11%) Cisco
13 169 (13.71%) ServiceNow
14 168 (13.63%) Analytical Skills
14 168 (13.63%) Finance
15 157 (12.73%) SLA
16 155 (12.57%) Degree
17 150 (12.17%) Microsoft Azure
18 148 (12.00%) Stakeholder Management
19 146 (11.84%) Incident Management
19 146 (11.84%) Project Management
20 145 (11.76%) SCCM
21 140 (11.35%) Change Management
22 137 (11.11%) VMware Infrastructure
23 136 (11.03%) Citrix
24 132 (10.71%) Windows 10
25 130 (10.54%) Data Centre
26 129 (10.46%) Windows Server
27 126 (10.22%) Continuous Improvement
27 126 (10.22%) Microsoft Office

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (7.46%) SharePoint
2 60 (4.87%) MS Exchange
3 35 (2.84%) Exchange Server 2010
4 23 (1.87%) SharePoint Server
5 20 (1.62%) IBM Notes
5 20 (1.62%) IIS
6 18 (1.46%) Blackberry Enterprise Server
7 16 (1.30%) Skype for Business
8 14 (1.14%) Confluence
8 14 (1.14%) nginx
9 12 (0.97%) Apache
10 11 (0.89%) IBM Domino
11 8 (0.65%) Oracle HTTP Server
11 8 (0.65%) Tomcat
11 8 (0.65%) WebLogic
12 7 (0.57%) CMS
13 6 (0.49%) BizTalk Server
13 6 (0.49%) SharePoint 2013
14 5 (0.41%) Drupal
14 5 (0.41%) Exchange Server 2013
Applications
1 126 (10.22%) Microsoft Office
2 34 (2.76%) Microsoft Excel
3 28 (2.27%) MS Visio
4 22 (1.78%) Microsoft PowerPoint
5 14 (1.14%) Microsoft Project
6 5 (0.41%) Adobe XD
6 5 (0.41%) UXPin
7 2 (0.16%) Acrobat
8 1 (0.081%) Adobe Premiere
8 1 (0.081%) Spreadsheet
Business Applications
1 32 (2.60%) Remedy ITSM
2 11 (0.89%) Carpe Diem
2 11 (0.89%) Elite 3E
3 7 (0.57%) Dynamics AX
3 7 (0.57%) Dynamics CRM
4 6 (0.49%) SAP SD
5 5 (0.41%) SAP ERP
6 3 (0.24%) SAP CO
6 3 (0.24%) SAP FI
6 3 (0.24%) SAP FI/CO
6 3 (0.24%) Summit
7 2 (0.16%) SAP R/3
8 1 (0.081%) SAP MM
8 1 (0.081%) SAP Oil and Gas
Cloud Services
1 193 (15.65%) Office 365
2 150 (12.17%) Microsoft Azure
3 81 (6.57%) Amazon AWS
4 21 (1.70%) SaaS
5 20 (1.62%) IaaS
6 19 (1.54%) Google Cloud Platform
6 19 (1.54%) Power Platform
7 16 (1.30%) AWS CloudFormation
8 15 (1.22%) Azure Active Directory
9 10 (0.81%) Cloud Computing
10 5 (0.41%) Dynamics 365
10 5 (0.41%) Lucidchart
10 5 (0.41%) PaaS
11 4 (0.32%) Mimecast
12 3 (0.24%) G Suite
12 3 (0.24%) OpenShift
13 1 (0.081%) Amazon EC2
13 1 (0.081%) GitHub
Communications & Networking
1 102 (8.27%) DNS
2 91 (7.38%) Firewall
3 89 (7.22%) DHCP
4 78 (6.33%) WAN
5 72 (5.84%) LAN
6 70 (5.68%) SAN
7 58 (4.70%) VPN
8 56 (4.54%) Internet
9 54 (4.38%) TCP/IP
10 43 (3.49%) VoIP
11 30 (2.43%) Cisco ASA
12 29 (2.35%) MPLS
13 20 (1.62%) Intranet
13 20 (1.62%) OSPF
14 19 (1.54%) IPsec
14 19 (1.54%) Skype
14 19 (1.54%) Wi-Fi
15 17 (1.38%) Network Security
16 15 (1.22%) BGP
16 15 (1.22%) Fibre Channel
Database & Business Intelligence
1 73 (5.92%) SQL Server
2 19 (1.54%) Power BI
3 18 (1.46%) SQL Server Integration Services
4 15 (1.22%) Relational Database
5 10 (0.81%) SAP BW
5 10 (0.81%) SQL Server Reporting Services
6 8 (0.65%) MySQL
6 8 (0.65%) PostgreSQL
7 6 (0.49%) Amazon RDS
7 6 (0.49%) Azure SQL Database
7 6 (0.49%) BusinessObjects
7 6 (0.49%) Data Warehouse
7 6 (0.49%) Redis
8 5 (0.41%) Big Data
9 3 (0.24%) InterBase
9 3 (0.24%) MS Access
9 3 (0.24%) SAP HANA
9 3 (0.24%) SQL Server 2000
9 3 (0.24%) SQL Server 2005
9 3 (0.24%) SQL Server 2012
Development Applications
1 21 (1.70%) Git (software)
2 20 (1.62%) JIRA
3 15 (1.22%) Jenkins
4 11 (0.89%) GitLab
5 8 (0.65%) Balsamiq
6 7 (0.57%) Hudson
7 5 (0.41%) Subversion
8 4 (0.32%) Visual Studio
8 4 (0.32%) Visual Studio Team System
9 3 (0.24%) Atlassian Bamboo
9 3 (0.24%) Maven
9 3 (0.24%) Team Foundation Server
10 2 (0.16%) Octopus Deploy
10 2 (0.16%) TeamCity
11 1 (0.081%) Ant
11 1 (0.081%) Rational Rhapsody
General
1 168 (13.63%) Finance
2 78 (6.33%) Retail
3 71 (5.76%) Telecoms
4 50 (4.06%) Legal
5 44 (3.57%) Law
6 22 (1.78%) Banking
7 14 (1.14%) Manufacturing
7 14 (1.14%) Marketing
8 11 (0.89%) Advertising
9 6 (0.49%) Back Office
9 6 (0.49%) Games
10 5 (0.41%) Aerospace
10 5 (0.41%) Billing
10 5 (0.41%) Electronics
10 5 (0.41%) Front Office
10 5 (0.41%) Publishing
11 4 (0.32%) Investment Banking
12 3 (0.24%) Digital Economy
12 3 (0.24%) German Language
12 3 (0.24%) Retail Banking
Job Titles
1 259 (21.01%) Analyst
2 151 (12.25%) Service Manager
3 102 (8.27%) Delivery Manager
4 89 (7.22%) Service Analyst
5 86 (6.97%) Consultant
6 82 (6.65%) IT Manager
7 77 (6.24%) Services Delivery Manager
8 76 (6.16%) Infrastructure Engineer
9 67 (5.43%) Service Desk Analyst
10 64 (5.19%) Support Analyst
11 61 (4.95%) IT Analyst
12 54 (4.38%) Architect
13 50 (4.06%) Technical Consultant
14 49 (3.97%) ServiceNow Consultant
15 47 (3.81%) Business Analyst
16 44 (3.57%) Support Engineer
17 41 (3.33%) IT Support
17 41 (3.33%) Team Leader
18 40 (3.24%) Senior Infrastructure Engineer
19 36 (2.92%) Applications Support
Libraries, Frameworks & Software Standards
1 33 (2.68%) Web Services
2 25 (2.03%) HTML
2 25 (2.03%) REST
3 21 (1.70%) .NET
4 16 (1.30%) XML
5 15 (1.22%) SOAP
6 12 (0.97%) J2EE
7 11 (0.89%) Middleware
8 10 (0.81%) Software Packaging
9 9 (0.73%) Apache Flex
10 8 (0.65%) HTML5
10 8 (0.65%) Twitter Bootstrap
11 5 (0.41%) EDI
11 5 (0.41%) JSON
11 5 (0.41%) LAMP
11 5 (0.41%) OLE
11 5 (0.41%) RabbitMQ
11 5 (0.41%) Spring
12 4 (0.32%) SAML
13 3 (0.24%) ActiveMQ
Miscellaneous
1 168 (13.63%) Analytical Skills
2 130 (10.54%) Data Centre
3 122 (9.89%) Management Information System
4 113 (9.16%) Self-Motivation
5 32 (2.60%) CMDB
6 26 (2.11%) Virtual Team
7 23 (1.87%) Fat Client
7 23 (1.87%) Internet of Things
7 23 (1.87%) Thin Client
8 21 (1.70%) Clustering
9 20 (1.62%) Enterprise Software
10 14 (1.14%) Linux Command Line
10 14 (1.14%) Microsoft Licensing
10 14 (1.14%) VxBlock/Vblock
11 13 (1.05%) User Experience
12 11 (0.89%) PKI
12 11 (0.89%) Replication
12 11 (0.89%) Smart Meter
13 9 (0.73%) e-Learning
13 9 (0.73%) NHS
Operating Systems
1 360 (29.20%) Windows
2 132 (10.71%) Windows 10
3 129 (10.46%) Windows Server
4 84 (6.81%) Windows Server 2012
5 82 (6.65%) Linux
6 68 (5.52%) Windows 7
7 51 (4.14%) Windows Server 2008
8 41 (3.33%) Unix
9 37 (3.00%) Windows Server 2003
10 22 (1.78%) Red Hat Enterprise Linux
11 17 (1.38%) Mac OS
11 17 (1.38%) Windows 8
12 13 (1.05%) Apple iOS
13 10 (0.81%) Android
14 9 (0.73%) AIX
15 8 (0.65%) Mac OS X
16 6 (0.49%) Windows 2000
17 4 (0.32%) Debian
17 4 (0.32%) Ubuntu
17 4 (0.32%) Windows XP
Processes & Methodologies
1 1,233 (100.00%) ITIL
2 322 (26.12%) Service Management
3 235 (19.06%) Service Delivery
4 224 (18.17%) ITSM
5 185 (15.00%) Problem-Solving
6 184 (14.92%) Agile Software Development
7 148 (12.00%) Stakeholder Management
8 146 (11.84%) Incident Management
8 146 (11.84%) Project Management
9 140 (11.35%) Change Management
10 126 (10.22%) Continuous Improvement
11 106 (8.60%) PRINCE2
12 97 (7.87%) Problem Management
13 96 (7.79%) Infrastructure Engineering
14 81 (6.57%) DevOps
15 74 (6.00%) Information Security
16 73 (5.92%) Mentoring
17 68 (5.52%) Asset Management
18 65 (5.27%) Coaching
18 65 (5.27%) Presales
Programming Languages
1 90 (7.30%) SQL
2 59 (4.79%) PowerShell
3 35 (2.84%) Java
4 30 (2.43%) C
5 26 (2.11%) JavaScript
6 23 (1.87%) Python
7 21 (1.70%) Shell Script
8 14 (1.14%) C#
9 11 (0.89%) PL/SQL
10 10 (0.81%) Perl
11 9 (0.73%) C++
12 8 (0.65%) PHP
13 7 (0.57%) Bash Shell
14 5 (0.41%) Groovy
15 2 (0.16%) T-SQL
16 1 (0.081%) ABAP
16 1 (0.081%) JCL
16 1 (0.081%) Ruby
16 1 (0.081%) Tcl
Qualifications
1 155 (12.57%) Degree
2 94 (7.62%) Microsoft Certification
3 73 (5.92%) Security Cleared
4 67 (5.43%) Cisco Certification
5 53 (4.30%) CCNA
6 52 (4.22%) MCSE
7 51 (4.14%) SC Cleared
8 31 (2.51%) MCSA
9 26 (2.11%) MCP
10 23 (1.87%) A+ Certification
10 23 (1.87%) CISSP
11 22 (1.78%) ISEB
11 22 (1.78%) PRINCE2 Certification
12 21 (1.70%) CCNP
12 21 (1.70%) VMware Certified Professional (VCP)
13 16 (1.30%) CISA
13 16 (1.30%) CISM
14 15 (1.22%) Computer Science Degree
14 15 (1.22%) MCITP
15 14 (1.14%) APMP
Quality Assurance & Compliance
1 157 (12.73%) SLA
2 58 (4.70%) GDPR
3 26 (2.11%) QA
4 20 (1.62%) ISO/IEC 27001
5 17 (1.38%) PCI DSS
6 10 (0.81%) Cyber Essentials
7 8 (0.65%) Sarbanes-Oxley
8 5 (0.41%) COBIT
9 4 (0.32%) PMO
10 2 (0.16%) ISO 9001
11 1 (0.081%) COSO
11 1 (0.081%) Data Quality
11 1 (0.081%) ISO/IEC 20000
System Software
1 288 (23.36%) Active Directory
2 137 (11.11%) VMware Infrastructure
3 74 (6.00%) Hyper-V
4 43 (3.49%) vSphere
5 33 (2.68%) VMware ESXi
5 33 (2.68%) XenDesktop
6 32 (2.60%) Docker
7 29 (2.35%) XenApp
8 24 (1.95%) Microsoft App-V
8 24 (1.95%) VMware NSX
9 22 (1.78%) BitLocker
10 20 (1.62%) Firmware
11 16 (1.30%) vCloud
12 12 (0.97%) Terminal Server
13 8 (0.65%) Virtual Machines
14 6 (0.49%) Microsoft Virtual Server
14 6 (0.49%) Terminal Services
14 6 (0.49%) Virtual Servers
15 5 (0.41%) oVirt
15 5 (0.41%) RHEV
Systems Management
1 145 (11.76%) SCCM
2 56 (4.54%) SCOM
3 41 (3.33%) Puppet
4 36 (2.92%) Opscode Chef
5 30 (2.43%) Norton AntiVirus
6 21 (1.70%) Terraform
7 18 (1.46%) Single Sign-On
8 15 (1.22%) Tivoli
9 14 (1.14%) Microsoft Clustering
9 14 (1.14%) Microsoft Intune
10 13 (1.05%) WSUS
11 12 (0.97%) vCenter Server
12 11 (0.89%) Ansible
12 11 (0.89%) DameWare
12 11 (0.89%) EMC NetWorker
12 11 (0.89%) PowerCLI
13 10 (0.81%) Microsoft Data Protection Manager
13 10 (0.81%) SCOrch
13 10 (0.81%) SCVMM
14 8 (0.65%) McAfee ePO
Vendors
1 414 (33.58%) Microsoft
2 213 (17.27%) VMware
3 174 (14.11%) Cisco
4 169 (13.71%) ServiceNow
5 136 (11.03%) Citrix
6 108 (8.76%) HP
7 58 (4.70%) IBM
8 51 (4.14%) Oracle
9 48 (3.89%) Dell
9 48 (3.89%) Remedy
10 39 (3.16%) McAfee
11 34 (2.76%) SAP
12 33 (2.68%) Google
13 30 (2.43%) Forcepoint
13 30 (2.43%) Symantec
14 29 (2.35%) Apple
14 29 (2.35%) Avaya
14 29 (2.35%) BMC
14 29 (2.35%) SolarWinds
15 25 (2.03%) iManage