Period
to 20 October 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 381 378 314
Rank change year-on-year -3 -64 +2
Permanent jobs citing ITIL Certification 1,343 1,475 1,989
As % of all permanent IT jobs advertised in the UK 0.82% 0.85% 1.04%
As % of the Qualifications category 3.46% 3.47% 3.94%
Number of salaries quoted 973 1,201 1,568
UK median annual salary £46,000 £46,000 £45,000
Median salary % change year-on-year - +2.22% -
10th Percentile £25,000 £25,000 £25,750
90th Percentile £67,500 £68,750 £72,500
UK excluding London median annual salary £42,500 £43,000 £42,000
% change year-on-year -1.16% +2.38% -1.18%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 38,782 42,567 50,529
As % of all permanent IT jobs advertised in the UK 23.72% 24.41% 26.46%
Number of salaries quoted 28,746 32,680 40,569
UK median annual salary £50,000 £47,000 £45,000
Median salary % change year-on-year +6.38% +4.44% -
10th Percentile £26,250 £26,000 £26,250
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

The salary distribution of IT jobs citing ITIL Certification over the 6 months to 20 October 2018.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 1,251 £47,000 -1.05% 114
UK excluding London +3 911 £42,500 -1.16% 89
London -48 388 £55,000 - 30
Midlands +65 242 £47,500 +7.95% 13
South East +13 238 £45,000 - 22
North of England +1 202 £40,000 +6.67% 27
West Midlands +76 197 £55,000 +29.41% 11
East of England +2 109 £50,000 - 13
North West -2 106 £43,014 +10.29% 13
Yorkshire -29 72 £35,000 -7.89% 11
South West +9 71 £43,000 +18.62% 9
Scotland +17 50 £36,000 -10.00% 4
East Midlands -12 43 £30,000 -35.14% 2
North East -1 24 £40,000 +14.29% 3
Wales -4 21 £50,000 +42.86% 1

For the 6 months to 20 October 2018, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 1,343 (100.00%) ITIL
2 392 (29.19%) Windows
3 391 (29.11%) Microsoft
4 336 (25.02%) Service Delivery
5 316 (23.53%) Service Management
6 288 (21.44%) Active Directory
7 281 (20.92%) Finance
8 227 (16.90%) Data Centre
9 225 (16.75%) SLA
10 216 (16.08%) Stakeholder Management
11 204 (15.19%) VMware
12 195 (14.52%) Problem-Solving
13 189 (14.07%) Cisco
14 183 (13.63%) Change Management
15 177 (13.18%) Agile Software Development
16 173 (12.88%) Microsoft Office
17 168 (12.51%) Degree
18 157 (11.69%) Incident Management
18 157 (11.69%) PRINCE2
18 157 (11.69%) Project Management
18 157 (11.69%) Self-Motivation
19 155 (11.54%) Problem Management
20 153 (11.39%) Office 365
21 150 (11.17%) Analytical Skills
22 147 (10.95%) Continuous Improvement
23 136 (10.13%) Windows Server
24 132 (9.83%) Firewall
25 130 (9.68%) Microsoft Azure
26 127 (9.46%) VMware Infrastructure
27 125 (9.31%) SCCM

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 84 (6.25%) MS Exchange
2 80 (5.96%) SharePoint
3 40 (2.98%) Exchange Server 2010
4 38 (2.83%) IIS
5 29 (2.16%) Skype for Business
6 23 (1.71%) BizTalk Server
7 17 (1.27%) Exchange Server 2013
8 14 (1.04%) Confluence
9 13 (0.97%) SharePoint Server
10 12 (0.89%) Tomcat
11 8 (0.60%) Exchange Server 2003
11 8 (0.60%) Oracle SOA Suite
11 8 (0.60%) WebLogic
12 7 (0.52%) SAS
13 5 (0.37%) Apache
13 5 (0.37%) Cloud Foundry
13 5 (0.37%) CMS
13 5 (0.37%) WebSphere
14 3 (0.22%) IBM HTTP Server
14 3 (0.22%) SharePoint 2013
Applications
1 173 (12.88%) Microsoft Office
2 61 (4.54%) Microsoft Excel
3 49 (3.65%) Microsoft PowerPoint
4 30 (2.23%) MS Visio
5 22 (1.64%) Microsoft Project
6 4 (0.30%) Camtasia
7 1 (0.074%) Spreadsheet
Business Applications
1 30 (2.23%) Dynamics AX
2 22 (1.64%) Remedy ITSM
3 18 (1.34%) assyst
4 13 (0.97%) Dynamics CRM
5 7 (0.52%) Sentinel
6 4 (0.30%) SAP ECC
6 4 (0.30%) SAP ERP
7 3 (0.22%) Salesforce.com CRM
8 2 (0.15%) iTrent
8 2 (0.15%) NetSuite
8 2 (0.15%) Northgate Housing
8 2 (0.15%) Temenos T24
9 1 (0.074%) Academy Housing
9 1 (0.074%) CSG Singleview
9 1 (0.074%) Dynamics NAV
9 1 (0.074%) ION MarketView
9 1 (0.074%) Oracle Applications
9 1 (0.074%) Oracle ERP
9 1 (0.074%) SAP SCM
9 1 (0.074%) Unit4 Business World
Cloud Services
1 153 (11.39%) Office 365
2 130 (9.68%) Microsoft Azure
3 89 (6.63%) Amazon AWS
4 35 (2.61%) SaaS
5 32 (2.38%) PaaS
6 31 (2.31%) Dynamics 365
7 20 (1.49%) Cloud Computing
8 19 (1.41%) AWS CloudFormation
9 18 (1.34%) Azure Active Directory
10 15 (1.12%) IaaS
11 12 (0.89%) BPaaS
12 11 (0.82%) Mimecast
13 7 (0.52%) Google Cloud Platform
14 4 (0.30%) BrowserStack
15 3 (0.22%) Amazon CloudWatch
15 3 (0.22%) Amazon ElastiCache
15 3 (0.22%) Amazon ELB
15 3 (0.22%) AWS Elastic Beanstalk
15 3 (0.22%) OneDrive
15 3 (0.22%) Virtual Private Cloud
Communications & Networking
1 132 (9.83%) Firewall
2 100 (7.45%) LAN
3 87 (6.48%) WAN
4 74 (5.51%) DNS
5 55 (4.10%) Internet
6 54 (4.02%) VPN
7 53 (3.95%) SAN
8 46 (3.43%) DHCP
9 36 (2.68%) VoIP
10 32 (2.38%) TCP/IP
11 29 (2.16%) Skype
12 25 (1.86%) OSPF
13 24 (1.79%) Cisco ASA
14 18 (1.34%) MPLS
14 18 (1.34%) Network Security
15 17 (1.27%) SSL
16 16 (1.19%) Wireless
17 15 (1.12%) Wi-Fi
18 14 (1.04%) Ethernet
19 13 (0.97%) Unified Communications
Database & Business Intelligence
1 123 (9.16%) SQL Server
2 22 (1.64%) Data Warehouse
3 18 (1.34%) MySQL
4 12 (0.89%) Oracle Database
4 12 (0.89%) Relational Database
5 8 (0.60%) NoSQL
5 8 (0.60%) SQL Server Reporting Services
6 7 (0.52%) PostgreSQL
7 6 (0.45%) RDBMS
7 6 (0.45%) SAP HANA
8 5 (0.37%) Hadoop
8 5 (0.37%) Power BI
8 5 (0.37%) SQL Server Integration Services
9 4 (0.30%) Data Mart
9 4 (0.30%) MongoDB
9 4 (0.30%) MS Access
9 4 (0.30%) Snowflake Schema
9 4 (0.30%) SQL Server 2012
10 3 (0.22%) Amazon RDS
10 3 (0.22%) Oracle Reports
Development Applications
1 22 (1.64%) JIRA
2 19 (1.41%) Git (software)
3 18 (1.34%) Jenkins
4 11 (0.82%) Visual Studio Team System
5 9 (0.67%) Subversion
5 9 (0.67%) Team Foundation Server
6 7 (0.52%) HP UFT
6 7 (0.52%) Visual Studio
7 6 (0.45%) Selenium
8 5 (0.37%) Cucumber
8 5 (0.37%) Maven
9 4 (0.30%) Atlassian Bamboo
9 4 (0.30%) SoapUI
9 4 (0.30%) SpecFlow
9 4 (0.30%) TeamCity
9 4 (0.30%) TestNG
9 4 (0.30%) VersionOne
10 3 (0.22%) GitLab
10 3 (0.22%) MSI
11 2 (0.15%) LoadRunner
General
1 281 (20.92%) Finance
2 71 (5.29%) Banking
3 70 (5.21%) Telecoms
4 62 (4.62%) Retail
5 49 (3.65%) Legal
6 34 (2.53%) Manufacturing
7 24 (1.79%) Law
8 15 (1.12%) Back Office
9 14 (1.04%) Marketing
10 12 (0.89%) Advertising
11 11 (0.82%) Billing
11 11 (0.82%) Electronics
11 11 (0.82%) Investment Banking
11 11 (0.82%) Local Government
12 10 (0.74%) Games
12 10 (0.74%) Pharmaceutical
12 10 (0.74%) Private Banking
12 10 (0.74%) Publishing
13 9 (0.67%) Retail Banking
14 7 (0.52%) Military
Job Titles
1 285 (21.22%) Analyst
2 153 (11.39%) Service Manager
3 113 (8.41%) IT Manager
4 106 (7.89%) Service Analyst
5 87 (6.48%) Support Analyst
6 78 (5.81%) Applications Support
7 72 (5.36%) Service Desk Analyst
8 68 (5.06%) Support Engineer
9 62 (4.62%) Delivery Manager
10 61 (4.54%) Architect
10 61 (4.54%) Services Delivery Manager
11 58 (4.32%) Project Manager
12 57 (4.24%) Infrastructure Engineer
13 56 (4.17%) Team Leader
14 55 (4.10%) IT Support
15 45 (3.35%) IT Analyst
16 44 (3.28%) Applications Support Analyst
17 43 (3.20%) Business Analyst
18 38 (2.83%) Incident Manager
19 36 (2.68%) IT Services Manager
Libraries, Frameworks & Software Standards
1 56 (4.17%) .NET
2 30 (2.23%) XML
3 29 (2.16%) Web Services
4 19 (1.41%) HTML
4 19 (1.41%) Middleware
4 19 (1.41%) SOAP
5 17 (1.27%) CSS
6 15 (1.12%) .NET Framework
7 12 (0.89%) REST
8 11 (0.82%) WCF
9 9 (0.67%) J2EE
9 9 (0.67%) LDAP
9 9 (0.67%) SAML
10 8 (0.60%) JSON
10 8 (0.60%) XML Messaging
11 7 (0.52%) RabbitMQ
12 6 (0.45%) jQuery
13 5 (0.37%) Apache CXF
13 5 (0.37%) FIX Protocol
13 5 (0.37%) RESTful
Miscellaneous
1 227 (16.90%) Data Centre
2 157 (11.69%) Self-Motivation
3 150 (11.17%) Analytical Skills
4 88 (6.55%) Management Information System
5 83 (6.18%) Computer Science
6 23 (1.71%) Public Cloud
7 22 (1.64%) CMDB
8 21 (1.56%) NHS
8 21 (1.56%) User Experience
9 19 (1.41%) Greenfield Project
10 18 (1.34%) Enterprise Software
10 18 (1.34%) EPoS
11 17 (1.27%) CCTV
11 17 (1.27%) Driving Licence
11 17 (1.27%) Linux Command Line
11 17 (1.27%) Video Conferencing
12 16 (1.19%) PMI
12 16 (1.19%) VxBlock/Vblock
13 14 (1.04%) Clustering
13 14 (1.04%) Replication
Operating Systems
1 392 (29.19%) Windows
2 136 (10.13%) Windows Server
3 119 (8.86%) Linux
4 97 (7.22%) Windows 7
5 81 (6.03%) Windows Server 2012
6 78 (5.81%) Windows 10
7 51 (3.80%) Windows Server 2008
8 45 (3.35%) Unix
9 31 (2.31%) Windows Server 2003
10 29 (2.16%) Windows 8
11 17 (1.27%) Windows XP
12 12 (0.89%) Apple iOS
13 11 (0.82%) HPUX
13 11 (0.82%) Red Hat Enterprise Linux
14 9 (0.67%) Ubuntu
15 7 (0.52%) Windows 2000
15 7 (0.52%) Windows Vista
16 5 (0.37%) CentOS
17 4 (0.30%) AIX
17 4 (0.30%) Android
Processes & Methodologies
1 1,343 (100.00%) ITIL
2 336 (25.02%) Service Delivery
3 316 (23.53%) Service Management
4 216 (16.08%) Stakeholder Management
5 195 (14.52%) Problem-Solving
6 183 (13.63%) Change Management
7 177 (13.18%) Agile Software Development
8 157 (11.69%) Incident Management
8 157 (11.69%) PRINCE2
8 157 (11.69%) Project Management
9 155 (11.54%) Problem Management
10 147 (10.95%) Continuous Improvement
11 125 (9.31%) ITSM
12 98 (7.30%) Root Cause Analysis
13 88 (6.55%) Presales
14 81 (6.03%) Service Design
15 66 (4.91%) DevOps
16 65 (4.84%) Infrastructure Engineering
17 63 (4.69%) Data Protection
18 62 (4.62%) Configuration Management
Programming Languages
1 107 (7.97%) SQL
2 71 (5.29%) PowerShell
3 57 (4.24%) Java
4 41 (3.05%) JavaScript
5 29 (2.16%) C#
5 29 (2.16%) Python
6 23 (1.71%) C
7 20 (1.49%) PHP
8 15 (1.12%) Perl
9 14 (1.04%) C++
10 13 (0.97%) Bash Shell
10 13 (0.97%) Shell Script
10 13 (0.97%) VB
11 11 (0.82%) PL/SQL
12 8 (0.60%) Ruby
13 7 (0.52%) VBScript
14 6 (0.45%) Groovy
14 6 (0.45%) T-SQL
14 6 (0.45%) VBA
15 5 (0.37%) Scala
Qualifications
1 168 (12.51%) Degree
2 97 (7.22%) Microsoft Certification
3 87 (6.48%) Security Cleared
4 64 (4.77%) SC Cleared
5 62 (4.62%) Computer Science Degree
6 61 (4.54%) Cisco Certification
7 49 (3.65%) CCNA
8 45 (3.35%) MCSE
9 44 (3.28%) PRINCE2 Certification
10 34 (2.53%) PMI Certification
11 32 (2.38%) MCP
12 30 (2.23%) VMware Certified Professional (VCP)
13 28 (2.08%) MCSA
14 26 (1.94%) CCNP
15 19 (1.41%) DV Cleared
16 18 (1.34%) MCITP
16 18 (1.34%) PMP
17 14 (1.04%) CISSP
18 13 (0.97%) IIBA
19 12 (0.89%) VCP5
Quality Assurance & Compliance
1 225 (16.75%) SLA
2 58 (4.32%) GDPR
3 32 (2.38%) QA
4 28 (2.08%) ISO/IEC 27001
5 19 (1.41%) PCI DSS
6 18 (1.34%) COBIT
7 17 (1.27%) Cyber Essentials
8 14 (1.04%) PMO
9 13 (0.97%) ISO/IEC 20000
10 12 (0.89%) Cyber Essentials PLUS
11 8 (0.60%) ISO/IEC 19770
12 7 (0.52%) GAMP
12 7 (0.52%) Sarbanes-Oxley
13 6 (0.45%) ISO 9001
14 4 (0.30%) Data Quality
14 4 (0.30%) GPG13
14 4 (0.30%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 2 (0.15%) Disclosure Scotland
15 2 (0.15%) IFRS
15 2 (0.15%) IFRS 9
System Software
1 288 (21.44%) Active Directory
2 127 (9.46%) VMware Infrastructure
3 52 (3.87%) Hyper-V
4 46 (3.43%) vSphere
5 41 (3.05%) VMware ESXi
6 32 (2.38%) XenApp
7 28 (2.08%) Microsoft App-V
8 27 (2.01%) XenDesktop
9 18 (1.34%) Docker
10 16 (1.19%) vCloud
11 13 (0.97%) Firmware
11 13 (0.97%) VMware NSX
12 10 (0.74%) BitLocker
13 8 (0.60%) Virtual Servers
14 6 (0.45%) Terminal Server
15 5 (0.37%) Virtual Machines
16 3 (0.22%) Shibboleth
16 3 (0.22%) Terminal Services
17 2 (0.15%) oVirt
17 2 (0.15%) RHEV
Systems Management
1 125 (9.31%) SCCM
2 35 (2.61%) Puppet
3 31 (2.31%) Opscode Chef
4 27 (2.01%) SCOM
5 20 (1.49%) Norton AntiVirus
6 14 (1.04%) Terraform
7 10 (0.74%) vCenter Server
7 10 (0.74%) vMotion
8 9 (0.67%) Nagios
8 9 (0.67%) NetBackup
8 9 (0.67%) SCVMM
9 8 (0.60%) PowerCLI
10 7 (0.52%) Failover Clustering
10 7 (0.52%) Microsoft Intune
10 7 (0.52%) ZABBIX
11 6 (0.45%) AirWatch
11 6 (0.45%) Cisco CUCM
11 6 (0.45%) Tivoli
12 5 (0.37%) Kubernetes
12 5 (0.37%) Red Hat Satellite
Vendors
1 391 (29.11%) Microsoft
2 204 (15.19%) VMware
3 189 (14.07%) Cisco
4 125 (9.31%) HP
5 123 (9.16%) Citrix
6 108 (8.04%) ServiceNow
7 73 (5.44%) Oracle
8 67 (4.99%) IBM
9 63 (4.69%) CheckPoint
10 62 (4.62%) Fortinet
11 46 (3.43%) Remedy
12 34 (2.53%) SAP
13 31 (2.31%) McAfee
14 29 (2.16%) Dell
15 27 (2.01%) BMC
16 25 (1.86%) Veeam
17 24 (1.79%) Symantec
18 23 (1.71%) Apple
19 20 (1.49%) Forcepoint
20 19 (1.41%) SolarWinds