Period
to 17 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 394 319 325
Rank change year-on-year -75 +6 -7
Permanent jobs citing ITIL Certification 1424 1904 2188
As % of all permanent IT jobs advertised in the UK 0.79% 1.00% 1.00%
As % of the Qualifications category 3.29% 3.82% 3.64%
Number of salaries quoted 1167 1476 1746
UK median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £25,500 £25,375 £26,250
90th Percentile £70,000 £72,500 £69,375
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 43333 49803 60178
As % of all permanent IT jobs advertised in the UK 24.05% 26.19% 27.44%
Number of salaries quoted 33316 39954 48070
UK median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +2.27%
10th Percentile £26,000 £26,250 £25,750
90th Percentile £77,500 £76,250 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

The salary distribution of IT jobs citing ITIL Certification over the 6 months to 17 November 2017.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -63 1350 £47,500 +5.56% 46
UK excluding London -58 907 £44,000 +3.53% 24
London -35 491 £57,500 +15.00% 24
North of England -17 266 £40,000 +0.63% 7
South East -73 216 £45,750 -3.68% 6
Midlands -56 179 £42,500 -2.86% 3
North West +21 132 £43,000 +1.18% 4
East of England +13 123 £50,000 +12.36% 3
West Midlands -90 123 £42,500 - 2
Yorkshire +11 122 £40,000 +14.29% 3
South West -37 73 £36,250 +11.54% 3
East Midlands +34 56 £44,000 -2.22% 1
Wales -6 38 £32,500 +6.56% 1
Scotland -35 29 £41,500 -14.87% 2
North East -17 12 £35,000 -29.29%
Channel Islands - 4 £59,000 -
Northern Ireland -22 3 £37,500 +25.00%

For the 6 months to 17 November 2017, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITIL Certification.

1 1424 (100.00%) ITIL
2 407 (28.58%) Windows
3 364 (25.56%) Microsoft
4 337 (23.67%) Finance
5 313 (21.98%) Service Delivery
6 291 (20.44%) Service Management
7 263 (18.47%) Active Directory
8 221 (15.52%) SLA
9 214 (15.03%) VMware
10 206 (14.47%) Change Management
11 198 (13.90%) Cisco
12 192 (13.48%) Project Management
13 191 (13.41%) Stakeholder Management
14 176 (12.36%) Continuous Improvement
15 170 (11.94%) ITSM
16 169 (11.87%) PRINCE2
16 169 (11.87%) SQL
17 160 (11.24%) Degree
18 159 (11.17%) Windows Server
19 144 (10.11%) Agile Software Development
20 137 (9.62%) Microsoft Office
20 137 (9.62%) Problem Management
20 137 (9.62%) VMware Infrastructure
21 135 (9.48%) Office 365
22 124 (8.71%) Microsoft Certification
23 122 (8.57%) WAN
23 122 (8.57%) Data Centre
24 120 (8.43%) Analytical Skills
25 118 (8.29%) Incident Management
26 116 (8.15%) SQL Server

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (5.83%) MS Exchange
2 69 (4.85%) SharePoint
3 43 (3.02%) Exchange Server 2010
4 37 (2.60%) Exchange Server 2013
5 20 (1.40%) SharePoint 2013
6 17 (1.19%) CMS
7 15 (1.05%) IIS
7 15 (1.05%) Skype for Business
8 13 (0.91%) Apache
9 10 (0.70%) Exchange Server 2003
10 9 (0.63%) Confluence
10 9 (0.63%) Exchange Server 2007
11 8 (0.56%) Tomcat
12 6 (0.42%) JBoss
13 5 (0.35%) WebLogic
14 4 (0.28%) WebSphere
15 3 (0.21%) Moodle
16 2 (0.14%) MQSeries
16 2 (0.14%) OpenStack
16 2 (0.14%) SharePoint Server
Applications
1 137 (9.62%) Microsoft Office
2 57 (4.00%) Microsoft Excel
3 29 (2.04%) Microsoft PowerPoint
4 19 (1.33%) MS Visio
5 14 (0.98%) Microsoft Project
6 2 (0.14%) Camtasia
Business Applications
1 18 (1.26%) Remedy ITSM
2 10 (0.70%) SAP FI
3 7 (0.49%) SAP CO
3 7 (0.49%) SAP FI/CO
4 6 (0.42%) Dynamics AX
4 6 (0.42%) SAP BPC
4 6 (0.42%) SAP FI-AP
4 6 (0.42%) SAP FI-AR
4 6 (0.42%) SAP FI-GL
4 6 (0.42%) Visualfiles
5 4 (0.28%) Dynamics CRM
6 3 (0.21%) Misys Equation
6 3 (0.21%) Sage 200
6 3 (0.21%) SAP Business One
7 2 (0.14%) assyst
7 2 (0.14%) CSG Singleview
7 2 (0.14%) Pegasus Opera
7 2 (0.14%) Salesforce.com CRM
7 2 (0.14%) Sentinel
8 1 (0.070%) SAP Hybris
Cloud Services
1 135 (9.48%) Office 365
2 65 (4.56%) Microsoft Azure
3 63 (4.42%) Amazon AWS
4 32 (2.25%) Cloud Computing
5 23 (1.62%) SaaS
6 12 (0.84%) Amazon EC2
7 8 (0.56%) Google Cloud Platform
7 8 (0.56%) IaaS
8 6 (0.42%) Amazon S3
8 6 (0.42%) Virtual Private Cloud
9 5 (0.35%) Amazon CloudWatch
9 5 (0.35%) Amazon Glacier
9 5 (0.35%) Amazon SQS
9 5 (0.35%) AWS CloudFormation
9 5 (0.35%) AWS CloudTrail
10 3 (0.21%) Dynamics 365
10 3 (0.21%) Mimecast
10 3 (0.21%) PaaS
11 2 (0.14%) Azure Active Directory
11 2 (0.14%) G Suite
Communications & Networking
1 122 (8.57%) WAN
2 108 (7.58%) LAN
3 91 (6.39%) Firewall
4 77 (5.41%) DNS
5 67 (4.71%) TCP/IP
6 62 (4.35%) Wireless
7 57 (4.00%) SAN
8 53 (3.72%) DHCP
9 38 (2.67%) Network Security
10 35 (2.46%) VPN
11 30 (2.11%) VoIP
12 28 (1.97%) VLAN
13 27 (1.90%) Cisco ASA
14 25 (1.76%) Unified Communications
15 19 (1.33%) Internet
16 18 (1.26%) Remote Desktop
17 17 (1.19%) Ethernet
17 17 (1.19%) NAS
18 14 (0.98%) Cisco ISE
18 14 (0.98%) WLAN
Database & Business Intelligence
1 116 (8.15%) SQL Server
2 13 (0.91%) MySQL
3 11 (0.77%) SQL Server 2008
4 10 (0.70%) Oracle Database
4 10 (0.70%) PostgreSQL
4 10 (0.70%) SQL Server Reporting Services
5 9 (0.63%) Big Data
5 9 (0.63%) Oracle Database 11g
6 8 (0.56%) NoSQL
6 8 (0.56%) SQL Server 2012
6 8 (0.56%) SQL Server 2014
6 8 (0.56%) SQL Server Integration Services
7 7 (0.49%) Redis
8 6 (0.42%) Amazon DynamoDB
8 6 (0.42%) Amazon RDS
8 6 (0.42%) Crystal Reports
9 5 (0.35%) Data Warehouse
9 5 (0.35%) SQL Server 2016
10 4 (0.28%) IDOL
10 4 (0.28%) Relational Database
Development Applications
1 18 (1.26%) JIRA
2 10 (0.70%) Jenkins
3 6 (0.42%) Git (software)
3 6 (0.42%) Team Foundation Server
4 4 (0.28%) Sonatype Nexus
5 3 (0.21%) InstallShield
5 3 (0.21%) Maven
5 3 (0.21%) Subversion
6 2 (0.14%) Ant
6 2 (0.14%) SQL Server Management Studio (SSMS)
6 2 (0.14%) TestDirector
7 1 (0.070%) Cucumber
7 1 (0.070%) FitNesse
7 1 (0.070%) Gerrit
7 1 (0.070%) HP UFT
7 1 (0.070%) MSI
7 1 (0.070%) Selenium
7 1 (0.070%) Vagrant
7 1 (0.070%) WATIR
7 1 (0.070%) WebDriver
General
1 337 (23.67%) Finance
2 98 (6.88%) Banking
3 84 (5.90%) Law
4 67 (4.71%) Retail
5 64 (4.49%) Legal
6 45 (3.16%) Telecoms
7 37 (2.60%) Retail Banking
8 32 (2.25%) Back Office
9 26 (1.83%) Advertising
10 23 (1.62%) Manufacturing
11 19 (1.33%) Investment Banking
12 14 (0.98%) Local Government
13 11 (0.77%) Marketing
14 10 (0.70%) Pharmaceutical
15 9 (0.63%) Financial Institution
16 7 (0.49%) Corporate Banking
16 7 (0.49%) Publishing
17 6 (0.42%) Games
18 5 (0.35%) Billing
18 5 (0.35%) German Language
Job Titles
1 283 (19.87%) Analyst
2 250 (17.56%) Service Manager
3 141 (9.90%) IT Manager
4 116 (8.15%) Delivery Manager
5 103 (7.23%) Services Delivery Manager
5 103 (7.23%) Support Analyst
6 87 (6.11%) Project Manager
7 84 (5.90%) Applications Support
8 82 (5.76%) Service Analyst
9 76 (5.34%) ITIL Manager
10 64 (4.49%) Service Desk Analyst
11 63 (4.42%) IT Services Manager
11 63 (4.42%) Service Desk Manager
12 62 (4.35%) Network Engineer
13 61 (4.28%) Support Engineer
14 59 (4.14%) Applications Support Analyst
15 58 (4.07%) Infrastructure Manager
16 57 (4.00%) Architect
17 53 (3.72%) 2nd Line Support
17 53 (3.72%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 34 (2.39%) Web Services
2 22 (1.54%) .NET
3 21 (1.47%) HTML
4 15 (1.05%) XML
5 11 (0.77%) CSS
6 8 (0.56%) ASP.NET
6 8 (0.56%) JSON
6 8 (0.56%) SOAP
6 8 (0.56%) XSLT
7 7 (0.49%) COM
7 7 (0.49%) cXML
7 7 (0.49%) EDIFACT
7 7 (0.49%) IDoc
7 7 (0.49%) JDBC
7 7 (0.49%) SAP PI
8 6 (0.42%) J2EE
8 6 (0.42%) XMPP
9 5 (0.35%) Elastic Stack
9 5 (0.35%) Middleware
9 5 (0.35%) REST
Miscellaneous
1 122 (8.57%) Data Centre
2 120 (8.43%) Analytical Skills
3 86 (6.04%) Management Information System
4 27 (1.90%) User Experience
5 26 (1.83%) Computer Science
6 25 (1.76%) Driving Licence
7 23 (1.62%) Replication
8 19 (1.33%) CMDB
9 15 (1.05%) Enterprise Software
10 14 (0.98%) iPad
10 14 (0.98%) SWIFT
11 13 (0.91%) Mainframe
12 9 (0.63%) Blackberry
12 9 (0.63%) Clustering
12 9 (0.63%) Taxonomies
13 8 (0.56%) Fintech
13 8 (0.56%) Greenfield Project
13 8 (0.56%) Mobile App
13 8 (0.56%) Public Cloud
13 8 (0.56%) Virtual Team
Operating Systems
1 407 (28.58%) Windows
2 159 (11.17%) Windows Server
3 113 (7.94%) Linux
4 70 (4.92%) Unix
5 65 (4.56%) Windows 7
6 64 (4.49%) Windows Server 2008
6 64 (4.49%) Windows Server 2012
7 50 (3.51%) Windows Server 2003
8 33 (2.32%) Windows 10
9 25 (1.76%) Windows 8
10 23 (1.62%) Android
11 16 (1.12%) Apple iOS
12 15 (1.05%) Red Hat Enterprise Linux
12 15 (1.05%) Windows XP
13 12 (0.84%) Mac OS X
14 9 (0.63%) AIX
15 5 (0.35%) Solaris
16 4 (0.28%) HPUX
16 4 (0.28%) Windows Vista
17 3 (0.21%) CentOS
Processes & Methodologies
1 1424 (100.00%) ITIL
2 313 (21.98%) Service Delivery
3 291 (20.44%) Service Management
4 206 (14.47%) Change Management
5 192 (13.48%) Project Management
6 191 (13.41%) Stakeholder Management
7 176 (12.36%) Continuous Improvement
8 170 (11.94%) ITSM
9 169 (11.87%) PRINCE2
10 144 (10.11%) Agile Software Development
11 137 (9.62%) Problem Management
12 118 (8.29%) Incident Management
13 89 (6.25%) Release Management
14 73 (5.13%) Mentoring
15 71 (4.99%) Disaster Recovery
16 70 (4.92%) Service Design
17 69 (4.85%) Line Management
17 69 (4.85%) Migration
18 63 (4.42%) Root Cause Analysis
19 58 (4.07%) ITIL V3
Programming Languages
1 169 (11.87%) SQL
2 53 (3.72%) PowerShell
3 34 (2.39%) Java
4 28 (1.97%) Shell Script
5 25 (1.76%) Python
6 22 (1.54%) T-SQL
7 20 (1.40%) Perl
8 19 (1.33%) Bash Shell
8 19 (1.33%) C#
9 17 (1.19%) PHP
10 16 (1.12%) JavaScript
11 13 (0.91%) Ruby
12 11 (0.77%) C
13 10 (0.70%) PL/SQL
14 8 (0.56%) Groovy
14 8 (0.56%) VBA
15 7 (0.49%) VBScript
15 7 (0.49%) XPath
15 7 (0.49%) XQuery
16 4 (0.28%) C++
Qualifications
1 160 (11.24%) Degree
2 124 (8.71%) Microsoft Certification
3 100 (7.02%) Cisco Certification
4 74 (5.20%) CCNA
5 72 (5.06%) PRINCE2 Certification
6 71 (4.99%) MCSE
7 60 (4.21%) CCNP
8 41 (2.88%) Security Cleared
9 31 (2.18%) MCP
10 27 (1.90%) SC Cleared
11 24 (1.69%) MCSA
12 22 (1.54%) Computer Science Degree
13 21 (1.47%) MCITP
14 20 (1.40%) A+ Certification
15 17 (1.19%) MCDST
16 14 (0.98%) CISSP
16 14 (0.98%) ISEB
16 14 (0.98%) VMware Certified Professional (VCP)
17 12 (0.84%) APMP
18 10 (0.70%) CISM
Quality Assurance & Compliance
1 221 (15.52%) SLA
2 37 (2.60%) QA
3 30 (2.11%) PMO
4 18 (1.26%) ISO/IEC 27001
5 12 (0.84%) PCI DSS
6 10 (0.70%) ISO/IEC 20000
7 8 (0.56%) Sarbanes-Oxley
8 7 (0.49%) COBIT
8 7 (0.49%) Cyber Essentials
8 7 (0.49%) RosettaNet
9 4 (0.28%) ISO 22301
9 4 (0.28%) ISO 9001
10 3 (0.21%) GDPR
10 3 (0.21%) JSP 440
11 2 (0.14%) Data Quality
11 2 (0.14%) ISO 14001
11 2 (0.14%) ISO 9000
12 1 (0.070%) GAMP
12 1 (0.070%) PMBOK
System Software
1 263 (18.47%) Active Directory
2 137 (9.62%) VMware Infrastructure
3 59 (4.14%) vSphere
4 42 (2.95%) Hyper-V
5 20 (1.40%) Virtual Machines
6 19 (1.33%) Terminal Services
7 14 (0.98%) XenApp
8 11 (0.77%) VMware ESXi
9 7 (0.49%) Oracle RAC
9 7 (0.49%) Virtual Desktop
10 6 (0.42%) Docker
10 6 (0.42%) XenDesktop
11 5 (0.35%) NFS
11 5 (0.35%) VMware Server
12 4 (0.28%) Virtual Servers
13 2 (0.14%) FreeRADIUS
13 2 (0.14%) Microsoft Virtual Server
13 2 (0.14%) vCloud
13 2 (0.14%) VMware NSX
14 1 (0.070%) Citrix Presentation Server
Systems Management
1 72 (5.06%) SCCM
2 18 (1.26%) Puppet
3 14 (0.98%) Opscode Chef
4 13 (0.91%) Cisco CUCM
4 13 (0.91%) SCOM
5 12 (0.84%) NetBackup
6 9 (0.63%) FortiGate
7 8 (0.56%) WhatsUp Gold
8 7 (0.49%) Ansible
9 6 (0.42%) Backup Exec
9 6 (0.42%) WSUS
10 5 (0.35%) AirWatch
10 5 (0.35%) Perfmon
10 5 (0.35%) Systems Management Server (SMS)
11 4 (0.28%) DameWare
11 4 (0.28%) Nagios
11 4 (0.28%) SmoothWall
11 4 (0.28%) Tivoli Storage Manager
11 4 (0.28%) vCenter Server
12 3 (0.21%) ZABBIX
Vendors
1 364 (25.56%) Microsoft
2 214 (15.03%) VMware
3 198 (13.90%) Cisco
4 92 (6.46%) HP
5 85 (5.97%) Citrix
6 58 (4.07%) Oracle
7 44 (3.09%) SolarWinds
8 42 (2.95%) ServiceNow
9 38 (2.67%) IBM
10 34 (2.39%) SAP
11 31 (2.18%) CheckPoint
12 26 (1.83%) NetApp
13 25 (1.76%) F5
14 24 (1.69%) Avaya
15 22 (1.54%) Meraki
15 22 (1.54%) Palo Alto
15 22 (1.54%) Remedy
16 21 (1.47%) Fortinet
17 19 (1.33%) Red Hat
18 18 (1.26%) Aruba