Period
to 29 July 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 29 July 2021 with a comparison to the same period in the previous 2 years.

ITIL Certification
UK
6 months to
29 Jul 2021
Same period 2020 Same period 2019
Rank 533 402 411
Rank change year-on-year -131 +9 -13
Permanent jobs citing ITIL Certification 542 471 1,105
As % of all permanent jobs advertised in the UK 0.48% 0.68% 0.77%
As % of the Qualifications category 2.24% 3.10% 3.18%
Number of salaries quoted 450 351 863
10th Percentile £32,500 £28,000 £27,309
25th Percentile £41,250 £40,500 £36,250
Median annual salary (50th Percentile) £50,000 £50,000 £50,000
75th Percentile £62,500 £63,750 £62,500
90th Percentile £80,000 £72,500 £68,950
UK excluding London median annual salary £44,000 £45,000 £45,000
% change year-on-year -2.22% - -

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 24,207 15,214 34,792
As % of all permanent IT jobs advertised in the UK 21.44% 22.05% 24.16%
Number of salaries quoted 13,990 11,405 25,623
10th Percentile £31,250 £30,000 £26,400
25th Percentile £41,250 £38,000 £35,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £70,000 £66,250
90th Percentile £87,500 £85,000 £82,500
UK excluding London median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

Salary distribution for jobs citing ITIL Certification over the 6 months to 29 July 2021.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 29 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -116 508 £50,000 - 113
UK excluding London -77 344 £44,000 -2.22% 99
London -118 176 £60,000 +4.35% 23
South East -47 104 £55,000 +10.00% 21
Work from Home -192 75 £50,000 -14.89% 15
Midlands -60 74 £42,500 -1.11% 19
North of England -92 55 £44,000 -2.22% 36
West Midlands -51 52 £42,500 -1.16% 14
East of England -17 47 £40,500 -5.60% 6
South West -69 47 £50,000 +4.17% 8
Yorkshire -76 25 £36,500 -18.89% 10
East Midlands -40 21 £42,500 - 4
North West -81 20 £50,000 - 24
Wales -26 16 £49,750 +32.67%
Scotland -71 13 £35,000 +14.75% 8
North East -16 10 £50,000 +122.22% 2
Northern Ireland - 2 £30,000 - 1

For the 6 months to 29 July 2021, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 542 (100.00%) ITIL
2 172 (31.73%) Service Management
3 170 (31.37%) Microsoft
4 155 (28.60%) Social Skills
5 150 (27.68%) Service Delivery
6 138 (25.46%) Azure
7 134 (24.72%) Windows
8 125 (23.06%) SLA
9 123 (22.69%) Microsoft 365
10 105 (19.37%) Active Directory
11 101 (18.63%) Finance
12 90 (16.61%) ITSM
13 85 (15.68%) Problem Management
14 79 (14.58%) Agile Software Development
14 79 (14.58%) Change Management
15 78 (14.39%) Windows Server
15 78 (14.39%) Problem-Solving
16 73 (13.47%) Stakeholder Management
16 73 (13.47%) Degree
17 67 (12.36%) Incident Management
18 58 (10.70%) Continuous Improvement
19 57 (10.52%) VMware
19 57 (10.52%) SQL
20 55 (10.15%) Project Management
20 55 (10.15%) Analytical Skills
21 54 (9.96%) ServiceNow
22 53 (9.78%) Self-Motivation
23 47 (8.67%) Firewall
24 45 (8.30%) AWS
25 44 (8.12%) DNS

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (4.06%) SharePoint
2 19 (3.51%) MS Exchange
3 14 (2.58%) Skype for Business
4 6 (1.11%) Exchange Server 2010
4 6 (1.11%) IIS
5 5 (0.92%) Exchange Server 2013
5 5 (0.92%) SharePoint 2013
6 4 (0.74%) BizTalk Server
6 4 (0.74%) Elasticsearch
7 3 (0.55%) Blackberry Enterprise Server
7 3 (0.55%) CMS
7 3 (0.55%) Confluence
8 2 (0.37%) Headless CMS
8 2 (0.37%) Tomcat
9 1 (0.18%) Adobe Experience Manager
9 1 (0.18%) Apache
9 1 (0.18%) IBM Notes
9 1 (0.18%) Jadu
9 1 (0.18%) SharePoint 2010
9 1 (0.18%) WebLogic
Applications
1 40 (7.38%) Microsoft Office
2 22 (4.06%) Microsoft Excel
3 9 (1.66%) MS Visio
4 6 (1.11%) Microsoft PowerPoint
5 4 (0.74%) Microsoft Project
6 1 (0.18%) AutoCAD
Business Applications
1 3 (0.55%) Dynamics CRM
1 3 (0.55%) Exchequer
1 3 (0.55%) Remedy ITSM
2 2 (0.37%) Elite 3E
2 2 (0.37%) Remedy AR System
3 1 (0.18%) Dynamics GP
3 1 (0.18%) Maximo
3 1 (0.18%) Oracle Financials
3 1 (0.18%) Sage X3
3 1 (0.18%) SAP Oil and Gas
Cloud Services
1 138 (25.46%) Azure
2 123 (22.69%) Microsoft 365
3 45 (8.30%) AWS
4 26 (4.80%) SaaS
5 16 (2.95%) Power Platform
6 14 (2.58%) Azure Active Directory
7 7 (1.29%) Dynamics 365
7 7 (1.29%) OneDrive
8 6 (1.11%) Cloud Computing
8 6 (1.11%) GCP
8 6 (1.11%) IaaS
8 6 (1.11%) Yammer
9 5 (0.92%) Google Workspace
10 4 (0.74%) Datadog
10 4 (0.74%) Mimecast
10 4 (0.74%) PaaS
10 4 (0.74%) PowerApps
11 3 (0.55%) Azure App Service
11 3 (0.55%) Azure Cosmos DB
12 2 (0.37%) Azure Storage
Communications & Networking
1 47 (8.67%) Firewall
2 44 (8.12%) DNS
3 40 (7.38%) DHCP
4 24 (4.43%) LAN
5 22 (4.06%) TCP/IP
6 19 (3.51%) VPN
6 19 (3.51%) WAN
7 16 (2.95%) SAN
7 16 (2.95%) Skype
8 9 (1.66%) HTTP
8 9 (1.66%) Intranet
8 9 (1.66%) VoIP
8 9 (1.66%) Wireless
9 7 (1.29%) MPLS
9 7 (1.29%) Network Security
10 6 (1.11%) FTP
10 6 (1.11%) iSCSI
11 5 (0.92%) Fibre Channel
11 5 (0.92%) VLAN
11 5 (0.92%) Wi-Fi
Database & Business Intelligence
1 22 (4.06%) SQL Server
2 15 (2.77%) Power BI
3 9 (1.66%) SQL Server 2012
4 8 (1.48%) SQL Server 2008
5 6 (1.11%) MySQL
5 6 (1.11%) SQL Server Reporting Services
6 5 (0.92%) Data Warehouse
6 5 (0.92%) SQL Server 2005
6 5 (0.92%) SQL Server 2014
6 5 (0.92%) SQL Server 2016
7 4 (0.74%) GIS
7 4 (0.74%) SQL Server Integration Services
8 3 (0.55%) Data Vault
8 3 (0.55%) Oracle Database
8 3 (0.55%) Redis
8 3 (0.55%) SQL Server Analysis Services
9 2 (0.37%) Azure SQL Database
9 2 (0.37%) RDBMS
9 2 (0.37%) Relational Database
9 2 (0.37%) SQL Server 2019
Development Applications
1 22 (4.06%) JIRA
2 4 (0.74%) Git (software)
2 4 (0.74%) Jenkins
3 3 (0.55%) GitLab
3 3 (0.55%) Travis CI
4 1 (0.18%) Sonatype Nexus
General
1 155 (28.60%) Social Skills
2 101 (18.63%) Finance
3 55 (10.15%) Analytical Skills
4 32 (5.90%) Public Sector
5 28 (5.17%) Law
6 27 (4.98%) Telecoms
7 26 (4.80%) Presentation Skills
8 18 (3.32%) Legal
9 15 (2.77%) Inclusion and Diversity
10 13 (2.40%) Banking
10 13 (2.40%) Marketing
11 12 (2.21%) Retail
12 11 (2.03%) Influencing Skills
13 7 (1.29%) Games
13 7 (1.29%) Organisational Skills
14 4 (0.74%) Police
15 3 (0.55%) Financial Institution
15 3 (0.55%) Pharmaceutical
16 2 (0.37%) Documentation Skills
17 1 (0.18%) Manufacturing
Job Titles
1 117 (21.59%) Service Manager
2 89 (16.42%) Analyst
3 65 (11.99%) IT Manager
4 64 (11.81%) Delivery Manager
4 64 (11.81%) Service Delivery Manager
5 44 (8.12%) IT Services Manager
6 39 (7.20%) Business Analyst
7 28 (5.17%) Applications Support
8 23 (4.24%) Support Engineer
9 20 (3.69%) Architect
9 20 (3.69%) Incident Manager
10 19 (3.51%) Administrator
10 19 (3.51%) DevOps Engineer
10 19 (3.51%) Infrastructure Engineer
10 19 (3.51%) IT Services Delivery Manager
11 18 (3.32%) Service Desk Manager
11 18 (3.32%) Support Manager
12 17 (3.14%) ITIL Manager
13 16 (2.95%) Applications Manager
13 16 (2.95%) Operations Manager
Libraries, Frameworks & Software Standards
1 8 (1.48%) Web Services
2 6 (1.11%) .NET
3 4 (0.74%) HTML
3 4 (0.74%) LAMP
3 4 (0.74%) SAML
4 3 (0.55%) LDAP
4 3 (0.55%) Middleware
5 2 (0.37%) CSS
5 2 (0.37%) JSON
5 2 (0.37%) Microsoft Graph
5 2 (0.37%) Velocity
5 2 (0.37%) XML
6 1 (0.18%) AngularJS
6 1 (0.18%) ASP.NET Web API
6 1 (0.18%) Entity Framework
6 1 (0.18%) HTML5
6 1 (0.18%) Razor View Engine
6 1 (0.18%) React
6 1 (0.18%) REST
6 1 (0.18%) Twitter Bootstrap
Miscellaneous
1 53 (9.78%) Self-Motivation
2 33 (6.09%) Management Information System
3 22 (4.06%) Data Centre
3 22 (4.06%) Enterprise Software
4 13 (2.40%) User Experience
5 11 (2.03%) Replication
6 10 (1.85%) Reinsurance
7 8 (1.48%) PMI
8 7 (1.29%) Cloud Native
9 6 (1.11%) NHS
9 6 (1.11%) Video Conferencing
10 5 (0.92%) Driving Licence
11 4 (0.74%) Blackberry
11 4 (0.74%) Clustering
11 4 (0.74%) CMDB
11 4 (0.74%) Private Cloud
11 4 (0.74%) Public Cloud
12 3 (0.55%) Housing Association
12 3 (0.55%) Microsoft Licensing
13 2 (0.37%) Virtual Team
Operating Systems
1 134 (24.72%) Windows
2 78 (14.39%) Windows Server
3 38 (7.01%) Windows 10
4 35 (6.46%) Linux
5 21 (3.87%) Windows Server 2012
6 13 (2.40%) Windows Server 2016
7 9 (1.66%) Windows Server 2019
8 8 (1.48%) Mac OS
8 8 (1.48%) Mac OS X
8 8 (1.48%) Windows Server 2008
9 7 (1.29%) Apple iOS
9 7 (1.29%) Windows 7
10 5 (0.92%) Ubuntu
11 4 (0.74%) Android
11 4 (0.74%) Red Hat Enterprise Linux
12 1 (0.18%) Windows XP
Processes & Methodologies
1 542 (100.00%) ITIL
2 172 (31.73%) Service Management
3 150 (27.68%) Service Delivery
4 90 (16.61%) ITSM
5 85 (15.68%) Problem Management
6 79 (14.58%) Agile Software Development
6 79 (14.58%) Change Management
7 78 (14.39%) Problem-Solving
8 73 (13.47%) Stakeholder Management
9 67 (12.36%) Incident Management
10 58 (10.70%) Continuous Improvement
11 55 (10.15%) Project Management
12 40 (7.38%) Project Delivery
13 39 (7.20%) Mentoring
14 38 (7.01%) Process Improvement
15 37 (6.83%) DevOps
15 37 (6.83%) Service Design
16 36 (6.64%) Decision-Making
17 34 (6.27%) Line Management
18 32 (5.90%) SDLC
Programming Languages
1 57 (10.52%) SQL
2 42 (7.75%) PowerShell
3 9 (1.66%) VBScript
4 8 (1.48%) C
4 8 (1.48%) T-SQL
4 8 (1.48%) VB
5 6 (1.11%) JavaScript
5 6 (1.11%) Python
6 4 (0.74%) Bash Shell
6 4 (0.74%) PHP
6 4 (0.74%) Ruby
7 3 (0.55%) C#
7 3 (0.55%) Perl
8 2 (0.37%) Java
8 2 (0.37%) Tcl
9 1 (0.18%) DataFlex
9 1 (0.18%) Shell Script
Qualifications
1 73 (13.47%) Degree
2 38 (7.01%) Security Cleared
3 33 (6.09%) SC Cleared
4 17 (3.14%) Microsoft Certification
5 14 (2.58%) Citrix Certification
6 12 (2.21%) CCNA
6 12 (2.21%) Cisco Certification
7 11 (2.03%) Computer Science Degree
7 11 (2.03%) DV Cleared
8 10 (1.85%) MCP
9 9 (1.66%) MCSA
9 9 (1.66%) PMI Certification
10 8 (1.48%) CISSP
10 8 (1.48%) VMware Certified Professional (VCP)
11 7 (1.29%) MCSE
12 6 (1.11%) A+ Certification
13 5 (0.92%) CCA
14 4 (0.74%) CCNP
14 4 (0.74%) Postgraduate
14 4 (0.74%) PRINCE2 Certification
Quality Assurance & Compliance
1 125 (23.06%) SLA
2 34 (6.27%) QA
3 24 (4.43%) ISO/IEC 27001
4 6 (1.11%) GDPR
4 6 (1.11%) ISO/IEC 20000
4 6 (1.11%) PMO
5 5 (0.92%) GRC
6 4 (0.74%) Cyber Essentials
6 4 (0.74%) Cyber Essentials PLUS
7 2 (0.37%) COBIT
7 2 (0.37%) NIST
8 1 (0.18%) Accessibility
8 1 (0.18%) DICOM
8 1 (0.18%) HL7
8 1 (0.18%) ISO 9000
8 1 (0.18%) ISO 9001
System Software
1 105 (19.37%) Active Directory
2 36 (6.64%) VMware Infrastructure
3 21 (3.87%) Hyper-V
4 11 (2.03%) vSphere
4 11 (2.03%) XenDesktop
5 9 (1.66%) XenApp
6 8 (1.48%) Microsoft App-V
7 5 (0.92%) Docker
7 5 (0.92%) Virtual Servers
8 4 (0.74%) Microsoft Virtual Server
8 4 (0.74%) Shibboleth
8 4 (0.74%) vCloud
9 3 (0.55%) DFS Replication
9 3 (0.55%) Terminal Services
9 3 (0.55%) Veritas Cluster Server
10 2 (0.37%) VMware Server
Systems Management
1 40 (7.38%) SCCM
2 32 (5.90%) Microsoft Intune
3 14 (2.58%) Terraform
4 11 (2.03%) WSUS
5 7 (1.29%) Active Directory Federation Services
6 6 (1.11%) SCOM
7 5 (0.92%) AirWatch
7 5 (0.92%) Kubernetes
7 5 (0.92%) Tivoli Storage Manager
8 4 (0.74%) Ansible
8 4 (0.74%) Opsgenie
8 4 (0.74%) Puppet
9 3 (0.55%) Docker Swarm
9 3 (0.55%) McAfee ePO
9 3 (0.55%) Microsoft Clustering
9 3 (0.55%) OfficeScan
9 3 (0.55%) OpenView Configuration Management
9 3 (0.55%) Opscode Chef
9 3 (0.55%) Trend Micro Deep Security
9 3 (0.55%) vCenter Server
Vendors
1 170 (31.37%) Microsoft
2 57 (10.52%) VMware
3 54 (9.96%) ServiceNow
4 41 (7.56%) Cisco
5 29 (5.35%) Citrix
5 29 (5.35%) Meraki
6 26 (4.80%) SAP
7 21 (3.87%) Oracle
8 20 (3.69%) NetApp
9 18 (3.32%) HP
10 17 (3.14%) IBM
11 14 (2.58%) Apple
12 12 (2.21%) Dell
13 10 (1.85%) iManage
13 10 (1.85%) Remedy
14 9 (1.66%) Snow
14 9 (1.66%) Sophos
15 8 (1.48%) Adobe
15 8 (1.48%) Google
16 7 (1.29%) Veeam