Period
to 30 May 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 30 May 2020 with a comparison to the same period in the previous 2 years.

ITIL Certification
UK
6 months to
30 May 2020
Same period 2019 Same period 2018
Rank 410 374 391
Rank change year-on-year -36 +17 -51
Permanent jobs citing ITIL Certification 623 1,217 1,399
As % of all permanent jobs advertised in the UK 0.69% 0.85% 0.81%
As % of the Qualifications category 3.23% 3.43% 3.42%
Number of salaries quoted 510 947 1,039
Median annual salary £50,000 £52,500 £45,947
Median salary % change year-on-year -4.76% +14.26% +6.85%
10th Percentile £27,000 £27,424 £26,250
90th Percentile £72,500 £67,500 £72,250
UK excluding London median annual salary £45,000 £45,000 £45,000

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 19,304 35,520 40,904
As % of all permanent IT jobs advertised in the UK 21.52% 24.72% 23.70%
Number of salaries quoted 14,118 25,356 30,902
Median annual salary £52,500 £50,000 £49,000
Median salary % change year-on-year +5.00% +2.04% +8.89%
10th Percentile £28,750 £26,250 £26,250
90th Percentile £83,750 £81,250 £80,000
UK excluding London median annual salary £47,500 £45,000 £44,582
% change year-on-year +5.56% +0.94% +6.15%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

Salary distribution for jobs citing ITIL Certification over the 6 months to 30 May 2020.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 30 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -36 578 £50,000 -4.76% 24
UK excluding London -40 371 £45,000 - 24
London +21 224 £58,000 -3.33% 2
North of England +78 132 £44,327 +3.08% 5
South East -37 90 £50,000 +5.26% 2
North West +32 75 £50,000 +5.26% 4
Midlands -16 63 £42,852 -9.78% 11
Work from Home +32 41 £60,000 - 1
West Midlands -24 40 £42,852 -18.38% 10
Yorkshire +102 35 £45,000 +20.00% 1
South West +72 33 £55,848 +39.62% 3
East of England +50 29 £42,902 -18.28% 1
East Midlands +47 23 £43,750 +2.94% 1
North East +21 22 £36,500 +1.39%
Wales +10 16 £42,500 -19.05%
Scotland +37 12 £34,000 -9.33% 2

For the 6 months to 30 May 2020, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 623 (100.00%) ITIL
2 218 (34.99%) Service Management
3 196 (31.46%) Microsoft
4 180 (28.89%) Windows
5 153 (24.56%) Finance
6 147 (23.60%) Service Delivery
7 137 (21.99%) Active Directory
8 122 (19.58%) Agile Software Development
9 116 (18.62%) Problem-Solving
10 112 (17.98%) SLA
11 108 (17.34%) ITSM
12 105 (16.85%) Office 365
13 98 (15.73%) VMware
14 96 (15.41%) Azure
15 82 (13.16%) SQL
16 81 (13.00%) Windows Server
17 78 (12.52%) Project Management
18 76 (12.20%) Degree
19 74 (11.88%) VMware Infrastructure
19 74 (11.88%) Microsoft Office
20 73 (11.72%) Cisco
21 70 (11.24%) Analytical Skills
22 67 (10.75%) Mentoring
22 67 (10.75%) Change Management
23 65 (10.43%) ServiceNow
24 61 (9.79%) SQL Server
24 61 (9.79%) AWS
25 57 (9.15%) Public Sector
26 56 (8.99%) PowerShell
26 56 (8.99%) Problem Management

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (4.01%) MS Exchange
2 23 (3.69%) SharePoint
3 15 (2.41%) Exchange Server 2010
4 11 (1.77%) Skype for Business
5 10 (1.61%) Confluence
5 10 (1.61%) Elasticsearch
5 10 (1.61%) IIS
6 9 (1.44%) SAS
7 8 (1.28%) Exchange Server 2013
8 7 (1.12%) BizTalk Server
8 7 (1.12%) WebSphere
9 6 (0.96%) OpenStack
10 4 (0.64%) CMS
11 3 (0.48%) IBM Domino
12 1 (0.16%) Apache
12 1 (0.16%) IBM HTTP Server
12 1 (0.16%) MQSeries
12 1 (0.16%) nginx
12 1 (0.16%) ThingWorx
Applications
1 74 (11.88%) Microsoft Office
2 29 (4.65%) Microsoft Excel
3 15 (2.41%) Microsoft PowerPoint
4 14 (2.25%) Microsoft Project
5 5 (0.80%) MS Visio
Business Applications
1 11 (1.77%) Remedy ITSM
2 5 (0.80%) Dynamics CRM
3 4 (0.64%) Oracle Applications
4 2 (0.32%) assyst
4 2 (0.32%) Maximo
5 1 (0.16%) Global One
5 1 (0.16%) NetSuite
5 1 (0.16%) Oracle EBS
5 1 (0.16%) Sage X3
5 1 (0.16%) Unit4 Business World
Cloud Services
1 105 (16.85%) Office 365
2 96 (15.41%) Azure
3 61 (9.79%) AWS
4 34 (5.46%) SaaS
5 18 (2.89%) Azure Active Directory
6 16 (2.57%) IaaS
6 16 (2.57%) PaaS
7 15 (2.41%) Amazon EC2
8 14 (2.25%) Amazon S3
8 14 (2.25%) AWS CloudFormation
9 13 (2.09%) Virtual Private Cloud
10 11 (1.77%) Amazon CloudWatch
11 10 (1.61%) Amazon ELB
12 9 (1.44%) Dynamics 365
13 8 (1.28%) Power Platform
14 6 (0.96%) Amazon ECS
14 6 (0.96%) GCP
14 6 (0.96%) IBM Cloud
14 6 (0.96%) Mimecast
14 6 (0.96%) Slack
Communications & Networking
1 42 (6.74%) DNS
2 39 (6.26%) DHCP
3 36 (5.78%) Firewall
4 34 (5.46%) WAN
5 33 (5.30%) VPN
6 32 (5.14%) LAN
7 31 (4.98%) TCP/IP
8 20 (3.21%) SAN
9 15 (2.41%) Internet
9 15 (2.41%) MPLS
10 13 (2.09%) Skype
11 12 (1.93%) IPsec
11 12 (1.93%) Wi-Fi
12 11 (1.77%) Remote Desktop
13 10 (1.61%) SSL
13 10 (1.61%) VLAN
14 9 (1.44%) NetScaler
15 8 (1.28%) Cisco Nexus
15 8 (1.28%) Wireless
16 7 (1.12%) BGP
Database & Business Intelligence
1 61 (9.79%) SQL Server
2 24 (3.85%) Amazon RDS
3 15 (2.41%) BusinessObjects
4 12 (1.93%) NoSQL
5 10 (1.61%) Big Data
6 8 (1.28%) MySQL
6 8 (1.28%) Power BI
7 7 (1.12%) SQL Server Reporting Services
8 6 (0.96%) Amazon DynamoDB
8 6 (0.96%) GIS
8 6 (0.96%) PostgreSQL
8 6 (0.96%) Redis
9 4 (0.64%) Crystal Reports
9 4 (0.64%) DB2
9 4 (0.64%) Oracle Reports
9 4 (0.64%) SQL Server 2012
9 4 (0.64%) SQL Server Integration Services
10 3 (0.48%) Panintelligence
11 1 (0.16%) Oracle Database
11 1 (0.16%) Relational Database
Development Applications
1 33 (5.30%) JIRA
2 10 (1.61%) Team Foundation Server
3 8 (1.28%) Git (software)
4 6 (0.96%) Jenkins
4 6 (0.96%) Visual Studio Team System
5 5 (0.80%) Bitbucket
6 4 (0.64%) Maven
7 2 (0.32%) SQL Server Management Studio (SSMS)
8 1 (0.16%) Octopus Deploy
8 1 (0.16%) Sonatype Nexus
8 1 (0.16%) TeamCity
General
1 153 (24.56%) Finance
2 57 (9.15%) Public Sector
3 42 (6.74%) Retail
4 28 (4.49%) Banking
5 17 (2.73%) Legal
6 12 (1.93%) Law
7 11 (1.77%) Marketing
7 11 (1.77%) Telecoms
8 8 (1.28%) Local Government
9 7 (1.12%) Advertising
9 7 (1.12%) Billing
10 5 (0.80%) Aerospace
10 5 (0.80%) Investment Banking
11 4 (0.64%) Back Office
11 4 (0.64%) Front Office
11 4 (0.64%) Manufacturing
12 3 (0.48%) Automotive
12 3 (0.48%) German Language
13 2 (0.32%) Pharmaceutical
13 2 (0.32%) Spanish Language
Job Titles
1 122 (19.58%) Service Manager
2 113 (18.14%) Analyst
3 47 (7.54%) Service Analyst
4 44 (7.06%) Delivery Manager
4 44 (7.06%) IT Manager
5 39 (6.26%) Applications Support
5 39 (6.26%) Service Delivery Manager
6 37 (5.94%) Support Analyst
7 33 (5.30%) Consultant
8 32 (5.14%) Infrastructure Engineer
9 28 (4.49%) Applications Support Analyst
9 28 (4.49%) Support Engineer
10 27 (4.33%) IT Services Manager
11 25 (4.01%) Service Desk Analyst
11 25 (4.01%) Technical Consultant
12 24 (3.85%) IT Support
13 19 (3.05%) Team Leader
14 18 (2.89%) Operations Engineer
14 18 (2.89%) Service Desk Manager
15 16 (2.57%) Service Desk Agent
Libraries, Frameworks & Software Standards
1 13 (2.09%) .NET
1 13 (2.09%) Web Services
2 6 (0.96%) LDAP
2 6 (0.96%) Middleware
2 6 (0.96%) Sensu
3 5 (0.80%) Node.js
4 4 (0.64%) .NET Framework
4 4 (0.64%) AngularJS
4 4 (0.64%) ASP.NET
4 4 (0.64%) ASP.NET Core
4 4 (0.64%) COM
4 4 (0.64%) Entity Framework
4 4 (0.64%) REST
4 4 (0.64%) SOAP
4 4 (0.64%) XSLT
5 2 (0.32%) Elastic Stack
5 2 (0.32%) FIX Protocol
5 2 (0.32%) X-Windows
6 1 (0.16%) RESTful
6 1 (0.16%) Software Packaging
Miscellaneous
1 70 (11.24%) Analytical Skills
2 46 (7.38%) Data Centre
2 46 (7.38%) Management Information System
3 38 (6.10%) User Experience
4 32 (5.14%) Self-Motivation
5 24 (3.85%) Virtual Team
6 19 (3.05%) CMDB
7 13 (2.09%) Driving Licence
8 12 (1.93%) Clustering
9 10 (1.61%) Public Cloud
9 10 (1.61%) Video Conferencing
10 9 (1.44%) Mainframe
11 8 (1.28%) NHS
12 6 (0.96%) Algorithms
12 6 (0.96%) e-Learning
12 6 (0.96%) Enterprise Cloud
13 5 (0.80%) Analytical Mindset
13 5 (0.80%) PKI
14 4 (0.64%) LIMS
14 4 (0.64%) Mobile App
Operating Systems
1 180 (28.89%) Windows
2 81 (13.00%) Windows Server
3 54 (8.67%) Windows 10
4 52 (8.35%) Linux
5 33 (5.30%) Unix
5 33 (5.30%) Windows Server 2012
6 29 (4.65%) Windows Server 2008
7 27 (4.33%) Windows Server 2016
8 24 (3.85%) Windows 7
9 11 (1.77%) Windows 8
10 10 (1.61%) Android
11 9 (1.44%) Apple iOS
11 9 (1.44%) Windows Server 2019
12 7 (1.12%) Windows Server 2003
13 6 (0.96%) CentOS
13 6 (0.96%) Oracle Linux
14 3 (0.48%) Mac OS
14 3 (0.48%) Mac OS X
15 1 (0.16%) OS/400
15 1 (0.16%) Red Hat Enterprise Linux
Processes & Methodologies
1 623 (100.00%) ITIL
2 218 (34.99%) Service Management
3 147 (23.60%) Service Delivery
4 122 (19.58%) Agile Software Development
5 116 (18.62%) Problem-Solving
6 108 (17.34%) ITSM
7 78 (12.52%) Project Management
8 67 (10.75%) Change Management
8 67 (10.75%) Mentoring
9 56 (8.99%) Problem Management
10 53 (8.51%) DevOps
11 52 (8.35%) Incident Management
12 51 (8.19%) Stakeholder Management
13 46 (7.38%) Coaching
14 43 (6.90%) Continuous Improvement
15 39 (6.26%) Infrastructure Engineering
16 37 (5.94%) Service Design
17 33 (5.30%) Root Cause Analysis
18 32 (5.14%) PRINCE2
19 30 (4.82%) SDLC
Programming Languages
1 82 (13.16%) SQL
2 56 (8.99%) PowerShell
3 20 (3.21%) Java
4 18 (2.89%) VB
5 13 (2.09%) JavaScript
5 13 (2.09%) Python
6 12 (1.93%) C
7 7 (1.12%) Bash Shell
7 7 (1.12%) R
8 6 (0.96%) C#
9 4 (0.64%) VB6
9 4 (0.64%) VBScript
10 3 (0.48%) Formula Language
10 3 (0.48%) LotusScript
10 3 (0.48%) Shell Script
11 2 (0.32%) PL/SQL
12 1 (0.16%) MATLAB
12 1 (0.16%) PHP
12 1 (0.16%) Ruby
12 1 (0.16%) T-SQL
Qualifications
1 76 (12.20%) Degree
2 46 (7.38%) Microsoft Certification
3 34 (5.46%) Security Cleared
4 31 (4.98%) Cisco Certification
5 24 (3.85%) SC Cleared
6 22 (3.53%) Computer Science Degree
7 21 (3.37%) CCNP
8 20 (3.21%) A+ Certification
9 19 (3.05%) MCSE
10 18 (2.89%) CCNA
10 18 (2.89%) MCP
11 13 (2.09%) VMware Certified Professional (VCP)
12 10 (1.61%) PMI Certification
12 10 (1.61%) PMP
13 8 (1.28%) CCIE
13 8 (1.28%) PRINCE2 Certification
14 7 (1.12%) Citrix Certification
14 7 (1.12%) NCDA
14 7 (1.12%) VCAP
14 7 (1.12%) VCDX
Quality Assurance & Compliance
1 112 (17.98%) SLA
2 15 (2.41%) GDPR
3 10 (1.61%) COBIT
3 10 (1.61%) ISO/IEC 27001
4 8 (1.28%) QA
5 5 (0.80%) ISO/IEC 20000
6 3 (0.48%) PMO
6 3 (0.48%) Sarbanes-Oxley
7 2 (0.32%) Cyber Essentials
7 2 (0.32%) ISO 9001
8 1 (0.16%) ISO 14001
8 1 (0.16%) ISO 22301
8 1 (0.16%) ITGC
8 1 (0.16%) NIST
8 1 (0.16%) PCI DSS
System Software
1 137 (21.99%) Active Directory
2 74 (11.88%) VMware Infrastructure
3 32 (5.14%) Hyper-V
4 21 (3.37%) vSphere
5 15 (2.41%) Docker
6 10 (1.61%) VMware ESXi
7 9 (1.44%) XenApp
8 7 (1.12%) Virtual Servers
9 4 (0.64%) Firmware
10 2 (0.32%) Terminal Server
10 2 (0.32%) Virtual Desktop
11 1 (0.16%) Microsoft Virtual Server
11 1 (0.16%) Virtual Machines
11 1 (0.16%) XenDesktop
Systems Management
1 45 (7.22%) SCCM
2 19 (3.05%) SCOM
3 18 (2.89%) Ansible
4 14 (2.25%) Kubernetes
4 14 (2.25%) vCenter Server
5 12 (1.93%) Grafana
5 12 (1.93%) Microsoft Intune
6 11 (1.77%) Opscode Chef
7 10 (1.61%) Terraform
8 9 (1.44%) Puppet
9 6 (0.96%) Automic
9 6 (0.96%) Backup Exec
9 6 (0.96%) Kibana
9 6 (0.96%) Nagios
9 6 (0.96%) Single Sign-On
9 6 (0.96%) Tivoli
10 5 (0.80%) Cisco Prime
10 5 (0.80%) SolarWinds Orion
11 4 (0.64%) Cisco CUCM
11 4 (0.64%) Cisco UCCE
Vendors
1 196 (31.46%) Microsoft
2 98 (15.73%) VMware
3 73 (11.72%) Cisco
4 65 (10.43%) ServiceNow
5 56 (8.99%) Citrix
6 31 (4.98%) Oracle
7 22 (3.53%) HP
8 17 (2.73%) IBM
9 16 (2.57%) Capita
9 16 (2.57%) Dell
10 13 (2.09%) Fortinet
10 13 (2.09%) NetApp
10 13 (2.09%) Palo Alto
10 13 (2.09%) Remedy
11 12 (1.93%) SolarWinds
12 11 (1.77%) Aruba
12 11 (1.77%) BMC
12 11 (1.77%) McAfee
13 10 (1.61%) F5
14 9 (1.44%) Qualys