Period
to 23 September 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 23 September 2019 with a comparison to the same period in the previous 2 years.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
23 Sep 2019
Same period 2018 Same period 2017
Rank 416 391 377
Rank change year-on-year -25 -14 -64
Permanent jobs citing ITIL Certification 991 1,349 1,518
As % of all permanent IT jobs advertised in the UK 0.71% 0.82% 0.86%
As % of the Qualifications category 3.02% 3.46% 3.53%
Number of salaries quoted 813 964 1,230
UK median annual salary £47,500 £45,947 £45,000
Median salary % change year-on-year +3.38% +2.10% -
10th Percentile £27,062 £25,000 £25,000
90th Percentile £67,500 £68,750 £68,750
UK excluding London median annual salary £45,000 £42,250 £42,500
% change year-on-year +6.51% -0.59% +1.19%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 32,821 39,001 43,055
As % of all permanent IT jobs advertised in the UK 23.44% 23.59% 24.51%
Number of salaries quoted 23,835 28,921 33,066
UK median annual salary £50,000 £50,000 £46,000
Median salary % change year-on-year - +8.70% +2.22%
10th Percentile £26,750 £26,250 £26,000
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

The salary distribution of IT jobs citing ITIL Certification over the 6 months to 23 September 2019.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 23 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 919 £47,500 +2.15% 117
UK excluding London -52 619 £45,000 +6.51% 78
London +34 340 £55,000 - 40
South East +4 191 £45,000 - 20
Midlands -28 151 £50,000 +7.01% 11
North of England -37 139 £42,500 +6.25% 22
West Midlands -42 105 £52,500 +5.00% 6
North West -3 73 £43,000 +7.50% 6
East of England +29 57 £42,500 -15.00% 13
East Midlands +33 45 £43,000 +32.31% 5
Yorkshire -37 45 £41,500 +18.57% 12
South West -25 33 £35,000 -17.65% 11
Scotland -5 28 £40,622 +19.48%
North East +19 21 £40,000 - 4
Wales +4 21 £30,000 -40.00% 1
Northern Ireland - 4 - -

For the 6 months to 23 September 2019, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 991 (100.00%) ITIL
2 341 (34.41%) Microsoft
3 280 (28.25%) Windows
4 275 (27.75%) Service Management
5 236 (23.81%) Service Delivery
6 223 (22.50%) Active Directory
7 197 (19.88%) ITSM
8 161 (16.25%) Problem-Solving
9 155 (15.64%) Office 365
9 155 (15.64%) SLA
10 146 (14.73%) Finance
11 144 (14.53%) VMware
12 134 (13.52%) Cisco
13 129 (13.02%) Incident Management
14 123 (12.41%) Azure
15 121 (12.21%) Agile Software Development
16 119 (12.01%) Microsoft Office
17 116 (11.71%) ServiceNow
18 115 (11.60%) Analytical Skills
19 106 (10.70%) Windows 10
20 105 (10.60%) Stakeholder Management
21 103 (10.39%) Citrix
22 101 (10.19%) PRINCE2
23 100 (10.09%) SCCM
24 95 (9.59%) Project Management
25 94 (9.49%) Continuous Improvement
26 92 (9.28%) Change Management
27 89 (8.98%) Degree
28 88 (8.88%) VMware Infrastructure
28 88 (8.88%) Infrastructure Engineering

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (4.74%) SharePoint
2 39 (3.94%) MS Exchange
3 18 (1.82%) IIS
4 17 (1.72%) Confluence
5 16 (1.61%) Skype for Business
6 14 (1.41%) Exchange Server 2010
6 14 (1.41%) IBM Notes
7 11 (1.11%) Blackberry Enterprise Server
7 11 (1.11%) IBM Domino
8 10 (1.01%) CMS
9 9 (0.91%) WebSphere
10 8 (0.81%) BizTalk Server
10 8 (0.81%) SharePoint 2013
11 7 (0.71%) nginx
11 7 (0.71%) SharePoint Server
12 5 (0.50%) Apache
12 5 (0.50%) JCAPS
12 5 (0.50%) MTS
12 5 (0.50%) Oracle SOA Suite
13 4 (0.40%) Drupal
Applications
1 119 (12.01%) Microsoft Office
2 23 (2.32%) Microsoft Excel
3 13 (1.31%) Microsoft Project
4 10 (1.01%) Microsoft PowerPoint
5 7 (0.71%) MS Visio
6 4 (0.40%) Spreadsheet
7 1 (0.10%) Acrobat
7 1 (0.10%) Adobe Premiere
Business Applications
1 31 (3.13%) Remedy ITSM
2 14 (1.41%) Elite 3E
3 11 (1.11%) Carpe Diem
4 9 (0.91%) Dynamics CRM
5 8 (0.81%) Dynamics AX
6 7 (0.71%) SAP ERP
6 7 (0.71%) SAP SD
7 5 (0.50%) SAP MM
7 5 (0.50%) SAP S/4HANA
8 2 (0.20%) SAP R/3
9 1 (0.10%) Oracle Applications
9 1 (0.10%) Oracle EBS
9 1 (0.10%) Oracle EBS R12
9 1 (0.10%) Oracle ERP
9 1 (0.10%) Oracle Financials
Cloud Services
1 155 (15.64%) Office 365
2 123 (12.41%) Azure
3 60 (6.05%) AWS
4 23 (2.32%) Azure Active Directory
5 22 (2.22%) IaaS
6 13 (1.31%) SaaS
7 11 (1.11%) Power Platform
8 10 (1.01%) Dynamics 365
9 9 (0.91%) PaaS
10 8 (0.81%) Google Docs
11 7 (0.71%) Mimecast
12 6 (0.61%) GCP
13 3 (0.30%) GitHub
14 1 (0.10%) Amazon S3
14 1 (0.10%) Basecamp
14 1 (0.10%) Dropbox
14 1 (0.10%) G Suite
14 1 (0.10%) OneDrive
14 1 (0.10%) Slack
Communications & Networking
1 83 (8.38%) Firewall
2 65 (6.56%) DNS
3 64 (6.46%) LAN
4 60 (6.05%) DHCP
4 60 (6.05%) WAN
5 36 (3.63%) VPN
6 30 (3.03%) SAN
7 28 (2.83%) TCP/IP
8 23 (2.32%) Cisco ASA
9 22 (2.22%) Skype
10 18 (1.82%) Network Security
11 16 (1.61%) VoIP
12 15 (1.51%) NetScaler
13 14 (1.41%) OSPF
13 14 (1.41%) Unified Communications
14 13 (1.31%) MPLS
15 12 (1.21%) Remote Desktop
15 12 (1.21%) Wi-Fi
16 10 (1.01%) Wireless
17 6 (0.61%) Internet
Database & Business Intelligence
1 51 (5.15%) SQL Server
2 11 (1.11%) Power BI
3 9 (0.91%) Data Warehouse
3 9 (0.91%) SAP BW
4 6 (0.61%) Big Data
4 6 (0.61%) Oracle Reports
4 6 (0.61%) Relational Database
5 4 (0.40%) Redis
5 4 (0.40%) Text Mining
6 3 (0.30%) Oracle Database
6 3 (0.30%) SQL Server 2005
6 3 (0.30%) SQL Server Integration Services
6 3 (0.30%) SQL Server Reporting Services
7 2 (0.20%) Data Lake
7 2 (0.20%) Electronic Patient Records
7 2 (0.20%) Pentaho
7 2 (0.20%) RDBMS
7 2 (0.20%) SQL Server 2012
8 1 (0.10%) Amazon RDS
8 1 (0.10%) PostgreSQL
Development Applications
1 21 (2.12%) JIRA
2 11 (1.11%) GitLab
3 10 (1.01%) Git (software)
4 8 (0.81%) Hudson
4 8 (0.81%) MSI
5 7 (0.71%) Jenkins
5 7 (0.71%) Octopus Deploy
5 7 (0.71%) TeamCity
6 5 (0.50%) Rational Rhapsody
7 4 (0.40%) Visual Studio Team System
8 3 (0.30%) Sonatype Nexus
8 3 (0.30%) SQL Server Management Studio (SSMS)
9 2 (0.20%) Balsamiq
9 2 (0.20%) Visual Studio
10 1 (0.10%) SoapUI
General
1 146 (14.73%) Finance
2 71 (7.16%) Public Sector
3 59 (5.95%) Telecoms
4 52 (5.25%) Retail
5 45 (4.54%) Law
6 41 (4.14%) Legal
7 25 (2.52%) Banking
8 21 (2.12%) Advertising
8 21 (2.12%) Manufacturing
9 14 (1.41%) Local Government
10 12 (1.21%) Marketing
11 11 (1.11%) Publishing
12 9 (0.91%) Police
13 8 (0.81%) Back Office
13 8 (0.81%) Front Office
14 7 (0.71%) Automotive
15 6 (0.61%) Spanish Language
16 5 (0.50%) Aerospace
17 4 (0.40%) Digital Economy
18 3 (0.30%) Billing
Job Titles
1 190 (19.17%) Analyst
2 181 (18.26%) Service Manager
3 126 (12.71%) Delivery Manager
4 96 (9.69%) Service Delivery Manager
5 95 (9.59%) Service Analyst
6 80 (8.07%) IT Manager
7 72 (7.27%) Service Desk Analyst
8 67 (6.76%) Infrastructure Engineer
9 61 (6.16%) Consultant
10 48 (4.84%) IT Services Manager
11 43 (4.34%) Support Engineer
12 42 (4.24%) Network Engineer
12 42 (4.24%) Support Analyst
12 42 (4.24%) Technical Consultant
13 39 (3.94%) IT Support
13 39 (3.94%) ServiceNow Consultant
14 36 (3.63%) IT Analyst
15 35 (3.53%) Service Desk Manager
16 31 (3.13%) Team Leader
17 30 (3.03%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 23 (2.32%) Web Services
2 20 (2.02%) .NET
3 19 (1.92%) HTML
4 16 (1.61%) REST
5 15 (1.51%) Middleware
6 11 (1.11%) SOAP
7 8 (0.81%) HTML5
7 8 (0.81%) Twitter Bootstrap
7 8 (0.81%) WebSphere MQ
8 6 (0.61%) EDI
9 5 (0.50%) EDIFACT
9 5 (0.50%) J2EE
9 5 (0.50%) JMS
9 5 (0.50%) SAP Basis
9 5 (0.50%) Software Packaging
9 5 (0.50%) XML
10 4 (0.40%) ASP.NET Web API
10 4 (0.40%) Natural Language Processing
10 4 (0.40%) Node.js
10 4 (0.40%) RabbitMQ
Miscellaneous
1 115 (11.60%) Analytical Skills
2 70 (7.06%) Self-Motivation
3 69 (6.96%) Data Centre
3 69 (6.96%) Management Information System
4 22 (2.22%) CMDB
4 22 (2.22%) User Experience
4 22 (2.22%) Virtual Team
5 17 (1.72%) Linux Command Line
5 17 (1.72%) VxBlock/Vblock
6 13 (1.31%) Enterprise Software
6 13 (1.31%) Fat Client
6 13 (1.31%) Thin Client
7 12 (1.21%) PKI
8 11 (1.11%) iPhone
9 10 (1.01%) Video Conferencing
10 9 (0.91%) Clustering
10 9 (0.91%) Public Cloud
11 8 (0.81%) NHS
12 7 (0.71%) Client/Server
12 7 (0.71%) Smartphone
Operating Systems
1 280 (28.25%) Windows
2 106 (10.70%) Windows 10
3 69 (6.96%) Linux
4 67 (6.76%) Windows Server
5 48 (4.84%) Windows 7
6 47 (4.74%) Windows Server 2012
7 25 (2.52%) Windows Server 2008
8 21 (2.12%) Mac OS
9 17 (1.72%) Windows Server 2003
10 15 (1.51%) Unix
11 14 (1.41%) Android
12 10 (1.01%) Windows 8
13 9 (0.91%) Apple iOS
14 8 (0.81%) Red Hat Enterprise Linux
15 4 (0.40%) CentOS
16 3 (0.30%) OS/400
16 3 (0.30%) Windows 2000
17 2 (0.20%) Debian
17 2 (0.20%) Mac OS X
17 2 (0.20%) Ubuntu
Processes & Methodologies
1 991 (100.00%) ITIL
2 275 (27.75%) Service Management
3 236 (23.81%) Service Delivery
4 197 (19.88%) ITSM
5 161 (16.25%) Problem-Solving
6 129 (13.02%) Incident Management
7 121 (12.21%) Agile Software Development
8 105 (10.60%) Stakeholder Management
9 101 (10.19%) PRINCE2
10 95 (9.59%) Project Management
11 94 (9.49%) Continuous Improvement
12 92 (9.28%) Change Management
13 88 (8.88%) Infrastructure Engineering
14 86 (8.68%) Problem Management
15 73 (7.37%) Mentoring
16 61 (6.16%) DevOps
17 58 (5.85%) Coaching
18 51 (5.15%) Line Management
19 47 (4.74%) Migration
20 43 (4.34%) People Management
Programming Languages
1 50 (5.05%) SQL
2 47 (4.74%) PowerShell
3 23 (2.32%) JavaScript
4 21 (2.12%) Java
5 15 (1.51%) Bash Shell
5 15 (1.51%) C#
6 13 (1.31%) C
7 11 (1.11%) Python
8 10 (1.01%) PHP
9 6 (0.61%) Perl
10 5 (0.50%) ABAP
10 5 (0.50%) Tcl
11 4 (0.40%) Groovy
11 4 (0.40%) Shell Script
12 3 (0.30%) T-SQL
13 1 (0.10%) PL/SQL
13 1 (0.10%) VBA
Qualifications
1 89 (8.98%) Degree
2 74 (7.47%) Microsoft Certification
3 64 (6.46%) Cisco Certification
4 45 (4.54%) Security Cleared
5 38 (3.83%) MCSE
6 37 (3.73%) CCNA
7 36 (3.63%) MCP
8 26 (2.62%) CCNP
8 26 (2.62%) SC Cleared
9 21 (2.12%) PRINCE2 Certification
10 16 (1.61%) PMI Certification
11 14 (1.41%) PMP
12 13 (1.31%) A+ Certification
12 13 (1.31%) CCIE
12 13 (1.31%) MCSA
13 12 (1.21%) APMP
14 7 (0.71%) PRINCE2 Practitioner
15 6 (0.61%) MCDST
15 6 (0.61%) Numerate Degree
15 6 (0.61%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 155 (15.64%) SLA
2 20 (2.02%) GDPR
3 15 (1.51%) ISO/IEC 27001
3 15 (1.51%) PCI DSS
4 10 (1.01%) QA
5 8 (0.81%) PMO
6 6 (0.61%) ISO 9001
7 5 (0.50%) ISO/IEC 20000
8 3 (0.30%) Cyber Essentials
9 2 (0.20%) Data Quality
9 2 (0.20%) HIPAA
10 1 (0.10%) GLP
10 1 (0.10%) Good Clinical Practice
10 1 (0.10%) GxP
10 1 (0.10%) Sarbanes-Oxley
System Software
1 223 (22.50%) Active Directory
2 88 (8.88%) VMware Infrastructure
3 61 (6.16%) Hyper-V
4 32 (3.23%) vSphere
5 31 (3.13%) XenApp
6 23 (2.32%) XenDesktop
7 19 (1.92%) VMware NSX
8 18 (1.82%) BitLocker
9 17 (1.72%) vCloud
9 17 (1.72%) VMware ESXi
10 12 (1.21%) Citrix Hypervisor
10 12 (1.21%) Microsoft App-V
11 9 (0.91%) Virtual Desktop
11 9 (0.91%) Virtual Machines
12 8 (0.81%) Terminal Services
13 6 (0.61%) Docker
14 4 (0.40%) oVirt
14 4 (0.40%) RHEV
15 3 (0.30%) Firmware
16 2 (0.20%) Microsoft Virtual Server
Systems Management
1 100 (10.09%) SCCM
2 36 (3.63%) SCOM
3 20 (2.02%) Microsoft Intune
4 14 (1.41%) Norton AntiVirus
5 13 (1.31%) Single Sign-On
6 11 (1.11%) DameWare
6 11 (1.11%) Tivoli
7 9 (0.91%) Microsoft Clustering
7 9 (0.91%) Puppet
8 8 (0.81%) Kubernetes
9 7 (0.71%) Ansible
10 5 (0.50%) Microsoft Data Protection Manager
10 5 (0.50%) Opscode Chef
10 5 (0.50%) SCOrch
10 5 (0.50%) SCVMM
11 4 (0.40%) Nagios
11 4 (0.40%) PowerCLI
11 4 (0.40%) Terraform
12 3 (0.30%) SolarWinds Orion
12 3 (0.30%) vCenter Server
Vendors
1 341 (34.41%) Microsoft
2 144 (14.53%) VMware
3 134 (13.52%) Cisco
4 116 (11.71%) ServiceNow
5 103 (10.39%) Citrix
6 71 (7.16%) HP
7 47 (4.74%) IBM
8 43 (4.34%) Remedy
9 37 (3.73%) Dell
10 35 (3.53%) Oracle
11 28 (2.83%) SAP
12 27 (2.72%) iManage
13 26 (2.62%) BMC
14 24 (2.42%) CheckPoint
15 17 (1.72%) Avaya
15 17 (1.72%) Google
15 17 (1.72%) Mitel
15 17 (1.72%) SolarWinds
16 14 (1.41%) Forcepoint
16 14 (1.41%) McAfee