Period
to 12 December 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 12 December 2019 with a comparison to the same period in the previous 2 years.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
12 Dec 2019
Same period 2018 Same period 2017
Rank 441 375 402
Rank change year-on-year -66 +27 -65
Permanent jobs citing ITIL Certification 866 1,329 1,387
As % of all permanent IT jobs advertised in the UK 0.65% 0.83% 0.77%
As % of the Qualifications category 2.92% 3.50% 3.22%
Number of salaries quoted 728 954 1,139
UK median annual salary £45,000 £47,500 £46,888
Median salary % change year-on-year -5.26% +1.31% +9.04%
10th Percentile £26,250 £25,000 £25,750
90th Percentile £69,989 £67,500 £72,500
UK excluding London median annual salary £45,000 £42,500 £44,000
% change year-on-year +5.88% -3.41% +3.53%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 29,657 37,952 43,101
As % of all permanent IT jobs advertised in the UK 22.28% 23.79% 24.03%
Number of salaries quoted 21,990 27,881 33,123
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £82,500 £81,250 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

The salary distribution of IT jobs citing ITIL Certification over the 6 months to 12 December 2019.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 12 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -61 811 £46,500 -4.15% 101
UK excluding London -56 575 £45,000 +5.88% 87
London -6 275 £50,000 -9.09% 22
Midlands +15 165 £50,000 +5.26% 18
North of England -4 148 £40,000 -4.76% 31
South East -36 143 £41,000 -3.53% 19
West Midlands -24 98 £52,500 -4.55% 12
North West -30 70 £42,500 -10.53% 13
East Midlands +39 67 £45,000 +50.00% 6
East of England +2 52 £50,000 -4.76% 7
Yorkshire +15 51 £37,500 +7.14% 11
North East +23 27 £36,452 -27.10% 7
South West -32 27 £35,000 -16.67% 4
Wales +12 22 £30,000 -33.33% 2
Scotland -14 15 £50,000 +25.00% 6
Northern Ireland - 3 - -

For the 6 months to 12 December 2019, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 866 (100.00%) ITIL
2 287 (33.14%) Microsoft
3 277 (31.99%) Service Management
4 222 (25.64%) Windows
5 208 (24.02%) Service Delivery
6 154 (17.78%) Active Directory
7 153 (17.67%) Problem-Solving
8 149 (17.21%) Finance
9 147 (16.97%) ITSM
10 134 (15.47%) Office 365
11 123 (14.20%) Azure
12 118 (13.63%) Agile Software Development
13 115 (13.28%) Cisco
14 112 (12.93%) VMware
15 107 (12.36%) SLA
16 106 (12.24%) ServiceNow
17 103 (11.89%) Microsoft Office
18 95 (10.97%) Firewall
19 91 (10.51%) Stakeholder Management
19 91 (10.51%) Incident Management
20 89 (10.28%) Project Management
20 89 (10.28%) Degree
21 86 (9.93%) Analytical Skills
22 83 (9.58%) Windows 10
23 80 (9.24%) Mentoring
24 79 (9.12%) VMware Infrastructure
25 75 (8.66%) PRINCE2
26 73 (8.43%) Linux
26 73 (8.43%) Change Management
27 71 (8.20%) Public Sector

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (4.50%) MS Exchange
2 29 (3.35%) SharePoint
3 20 (2.31%) IIS
4 16 (1.85%) WebSphere
5 10 (1.15%) BizTalk Server
5 10 (1.15%) Confluence
6 9 (1.04%) Exchange Server 2010
7 8 (0.92%) IBM HTTP Server
8 6 (0.69%) Apache
8 6 (0.69%) nginx
8 6 (0.69%) SharePoint 2013
8 6 (0.69%) Skype for Business
9 5 (0.58%) CMS
9 5 (0.58%) IBM Notes
9 5 (0.58%) MTS
10 3 (0.35%) IBM Domino
10 3 (0.35%) JCAPS
10 3 (0.35%) Oracle SOA Suite
11 2 (0.23%) Drupal
11 2 (0.23%) Tomcat
Applications
1 103 (11.89%) Microsoft Office
2 27 (3.12%) Microsoft Excel
3 18 (2.08%) Microsoft Project
4 8 (0.92%) Microsoft PowerPoint
5 7 (0.81%) MS Visio
6 5 (0.58%) Spreadsheet
7 1 (0.12%) Acrobat
Business Applications
1 18 (2.08%) Remedy ITSM
2 10 (1.15%) SAP S/4HANA
3 8 (0.92%) Dynamics AX
4 6 (0.69%) SAP MM
5 5 (0.58%) SAP ERP
6 3 (0.35%) Dynamics CRM
6 3 (0.35%) Elite 3E
6 3 (0.35%) SAP SD
7 2 (0.23%) Oracle Applications
8 1 (0.12%) Infor M3
8 1 (0.12%) NetSuite
8 1 (0.12%) Oracle EBS
8 1 (0.12%) Oracle EBS R12
8 1 (0.12%) Oracle ERP
8 1 (0.12%) Oracle Financials
8 1 (0.12%) SAP EWM
8 1 (0.12%) SAP Hybris
8 1 (0.12%) Summit
Cloud Services
1 134 (15.47%) Office 365
2 123 (14.20%) Azure
3 65 (7.51%) AWS
4 13 (1.50%) Dynamics 365
4 13 (1.50%) IaaS
4 13 (1.50%) SaaS
5 11 (1.27%) Azure Active Directory
5 11 (1.27%) PaaS
6 8 (0.92%) G Suite
6 8 (0.92%) Power Platform
7 5 (0.58%) Cloud Computing
8 4 (0.46%) GitHub
9 3 (0.35%) Mimecast
10 2 (0.23%) Amazon S3
11 1 (0.12%) Amazon EC2
11 1 (0.12%) Amazon ECS
11 1 (0.12%) AWS Lambda
11 1 (0.12%) Basecamp
11 1 (0.12%) GCP
11 1 (0.12%) OneDrive
Communications & Networking
1 95 (10.97%) Firewall
2 68 (7.85%) LAN
3 64 (7.39%) WAN
4 42 (4.85%) DNS
5 39 (4.50%) DHCP
6 31 (3.58%) TCP/IP
7 26 (3.00%) VPN
8 22 (2.54%) OSPF
9 21 (2.42%) Internet
10 20 (2.31%) VoIP
11 19 (2.19%) SAN
12 15 (1.73%) Cisco ASA
12 15 (1.73%) MPLS
12 15 (1.73%) Network Security
13 12 (1.39%) Wi-Fi
14 11 (1.27%) SSL
15 10 (1.15%) Unified Communications
16 9 (1.04%) HTTP
16 9 (1.04%) Skype
16 9 (1.04%) Wireless
Database & Business Intelligence
1 47 (5.43%) SQL Server
2 12 (1.39%) Data Warehouse
3 11 (1.27%) Big Data
4 8 (0.92%) Power BI
5 7 (0.81%) Relational Database
6 6 (0.69%) Text Mining
7 5 (0.58%) Amazon RDS
7 5 (0.58%) SAP BW
8 4 (0.46%) Cosmos DB
8 4 (0.46%) Oracle Database
8 4 (0.46%) Oracle Reports
9 3 (0.35%) SQL Server Integration Services
9 3 (0.35%) SQL Server Reporting Services
10 2 (0.23%) Data Lake
10 2 (0.23%) Data Mining
10 2 (0.23%) Oracle Database 10g
10 2 (0.23%) Oracle Database 11g
10 2 (0.23%) Oracle Database 12c
10 2 (0.23%) RDBMS
10 2 (0.23%) SQL Server Analysis Services
Development Applications
1 24 (2.77%) JIRA
2 11 (1.27%) MSI
3 8 (0.92%) Jenkins
4 5 (0.58%) Octopus Deploy
4 5 (0.58%) TeamCity
5 4 (0.46%) Git (software)
5 4 (0.46%) Sonatype Nexus
6 3 (0.35%) Rational Rhapsody
7 2 (0.23%) Balsamiq
7 2 (0.23%) SoapUI
7 2 (0.23%) SQL Server Management Studio (SSMS)
8 1 (0.12%) Bitbucket
8 1 (0.12%) IBM UrbanCode
8 1 (0.12%) LoadRunner
8 1 (0.12%) Selenium
8 1 (0.12%) SonarQube
8 1 (0.12%) Visual Studio Team System
General
1 149 (17.21%) Finance
2 71 (8.20%) Public Sector
3 40 (4.62%) Telecoms
4 36 (4.16%) Retail
5 32 (3.70%) Banking
6 23 (2.66%) Law
7 21 (2.42%) Advertising
8 17 (1.96%) Manufacturing
9 16 (1.85%) Legal
10 13 (1.50%) Pharmaceutical
11 10 (1.15%) Local Government
11 10 (1.15%) Marketing
12 8 (0.92%) Front Office
13 7 (0.81%) Automotive
13 7 (0.81%) Back Office
14 6 (0.69%) Financial Institution
14 6 (0.69%) Spanish Language
15 4 (0.46%) Aerospace
16 3 (0.35%) Publishing
17 2 (0.23%) Games
Job Titles
1 184 (21.25%) Analyst
2 170 (19.63%) Service Manager
3 90 (10.39%) Delivery Manager
3 90 (10.39%) IT Manager
4 86 (9.93%) Service Analyst
5 70 (8.08%) Service Delivery Manager
6 67 (7.74%) IT Services Manager
7 61 (7.04%) Service Desk Analyst
8 46 (5.31%) Support Analyst
9 43 (4.97%) IT Support
9 43 (4.97%) Support Engineer
10 40 (4.62%) 2nd Line Support
11 39 (4.50%) Network Engineer
12 38 (4.39%) Infrastructure Engineer
13 34 (3.93%) Consultant
14 28 (3.23%) IT Analyst
14 28 (3.23%) Technical Consultant
15 27 (3.12%) ITIL Manager
15 27 (3.12%) Service Desk Manager
16 24 (2.77%) Applications Support
Libraries, Frameworks & Software Standards
1 32 (3.70%) Web Services
2 17 (1.96%) Middleware
3 13 (1.50%) .NET
3 13 (1.50%) REST
4 12 (1.39%) SOAP
5 9 (1.04%) WebSphere MQ
6 6 (0.69%) EDI
6 6 (0.69%) SAP Fiori
7 5 (0.58%) EDIFACT
7 5 (0.58%) HTML
7 5 (0.58%) Node.js
7 5 (0.58%) SAP Basis
8 4 (0.46%) Natural Language Processing
8 4 (0.46%) Software Packaging
8 4 (0.46%) XML
9 3 (0.35%) COM
9 3 (0.35%) J2EE
9 3 (0.35%) JMS
10 2 (0.23%) ASP.NET Web API
10 2 (0.23%) LDAP
Miscellaneous
1 86 (9.93%) Analytical Skills
2 62 (7.16%) Data Centre
3 56 (6.47%) Management Information System
4 42 (4.85%) Self-Motivation
5 27 (3.12%) User Experience
6 21 (2.42%) Virtual Team
7 16 (1.85%) iPhone
8 15 (1.73%) Video Conferencing
9 13 (1.50%) Linux Command Line
9 13 (1.50%) VxBlock/Vblock
10 12 (1.39%) Client/Server
11 11 (1.27%) CMDB
12 10 (1.15%) iPad
13 8 (0.92%) Public Cloud
14 7 (0.81%) Clustering
14 7 (0.81%) Fat Client
14 7 (0.81%) Hybrid Cloud
14 7 (0.81%) Thin Client
15 6 (0.69%) Blackberry
15 6 (0.69%) PKI
Operating Systems
1 222 (25.64%) Windows
2 83 (9.58%) Windows 10
3 73 (8.43%) Linux
4 52 (6.00%) Windows Server
5 47 (5.43%) Windows 7
6 23 (2.66%) Unix
6 23 (2.66%) Windows Server 2012
7 22 (2.54%) Mac OS
8 15 (1.73%) Android
8 15 (1.73%) Windows Server 2008
9 11 (1.27%) Windows 8
10 6 (0.69%) Apple iOS
10 6 (0.69%) OS/400
10 6 (0.69%) Windows 2000
11 3 (0.35%) Red Hat Enterprise Linux
12 2 (0.23%) CentOS
12 2 (0.23%) Mac OS X
13 1 (0.12%) Amazon Linux
13 1 (0.12%) Ubuntu
13 1 (0.12%) Windows XP
Processes & Methodologies
1 866 (100.00%) ITIL
2 277 (31.99%) Service Management
3 208 (24.02%) Service Delivery
4 153 (17.67%) Problem-Solving
5 147 (16.97%) ITSM
6 118 (13.63%) Agile Software Development
7 91 (10.51%) Incident Management
7 91 (10.51%) Stakeholder Management
8 89 (10.28%) Project Management
9 80 (9.24%) Mentoring
10 75 (8.66%) PRINCE2
11 73 (8.43%) Change Management
12 70 (8.08%) Problem Management
13 67 (7.74%) Continuous Improvement
14 56 (6.47%) Infrastructure Engineering
15 50 (5.77%) Project Delivery
16 46 (5.31%) DevOps
17 40 (4.62%) Coaching
18 38 (4.39%) Root Cause Analysis
19 35 (4.04%) Release Management
Programming Languages
1 45 (5.20%) SQL
2 42 (4.85%) PowerShell
3 20 (2.31%) Bash Shell
4 18 (2.08%) Python
5 13 (1.50%) C
6 12 (1.39%) JavaScript
7 11 (1.27%) C#
8 9 (1.04%) Shell Script
9 7 (0.81%) Java
10 6 (0.69%) PHP
11 5 (0.58%) ABAP
11 5 (0.58%) R
11 5 (0.58%) T-SQL
12 4 (0.46%) PL/SQL
13 3 (0.35%) Perl
13 3 (0.35%) Tcl
14 2 (0.23%) Groovy
15 1 (0.12%) VBA
Qualifications
1 89 (10.28%) Degree
2 59 (6.81%) Cisco Certification
3 53 (6.12%) Microsoft Certification
4 34 (3.93%) Security Cleared
5 33 (3.81%) MCP
6 30 (3.46%) CCNA
7 26 (3.00%) CCNP
8 23 (2.66%) MCSE
9 19 (2.19%) SC Cleared
10 16 (1.85%) CCIE
11 14 (1.62%) PMI Certification
11 14 (1.62%) PMP
12 13 (1.50%) APMP
12 13 (1.50%) Computer Science Degree
13 12 (1.39%) PRINCE2 Certification
14 8 (0.92%) A+ Certification
15 7 (0.81%) MCSA
16 6 (0.69%) IBM Certification
16 6 (0.69%) ISTQB
17 5 (0.58%) SAP Certification
Quality Assurance & Compliance
1 107 (12.36%) SLA
2 19 (2.19%) ISO/IEC 27001
3 10 (1.15%) ISO/IEC 20000
4 6 (0.69%) GDPR
4 6 (0.69%) ISO 9001
5 5 (0.58%) PMO
5 5 (0.58%) QA
6 3 (0.35%) HIPAA
7 2 (0.23%) Cyber Essentials
7 2 (0.23%) ISO 14001
7 2 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.12%) Data Quality
8 1 (0.12%) GLP
8 1 (0.12%) Good Clinical Practice
8 1 (0.12%) GxP
8 1 (0.12%) Sarbanes-Oxley
System Software
1 154 (17.78%) Active Directory
2 79 (9.12%) VMware Infrastructure
3 42 (4.85%) Hyper-V
4 32 (3.70%) vSphere
5 17 (1.96%) Citrix Hypervisor
6 13 (1.50%) vCloud
6 13 (1.50%) Virtual Desktop
6 13 (1.50%) VMware ESXi
6 13 (1.50%) VMware NSX
7 12 (1.39%) Virtual Machines
8 9 (1.04%) XenApp
9 7 (0.81%) Docker
10 6 (0.69%) Terminal Services
11 3 (0.35%) BitLocker
11 3 (0.35%) Terminal Server
11 3 (0.35%) XenDesktop
12 2 (0.23%) Microsoft App-V
12 2 (0.23%) oVirt
12 2 (0.23%) RHEV
12 2 (0.23%) Virtual Servers
Systems Management
1 44 (5.08%) SCCM
2 15 (1.73%) Ansible
3 14 (1.62%) Microsoft Intune
3 14 (1.62%) SCOM
4 12 (1.39%) Tivoli
5 9 (1.04%) Kubernetes
5 9 (1.04%) Puppet
6 8 (0.92%) Nagios
7 6 (0.69%) Opscode Chef
7 6 (0.69%) SolarWinds Orion
7 6 (0.69%) vCenter Server
8 5 (0.58%) Cisco Prime
8 5 (0.58%) Microsoft Clustering
9 4 (0.46%) HP Quality Center
10 3 (0.35%) AirWatch
10 3 (0.35%) Rundeck
10 3 (0.35%) Terraform
11 2 (0.23%) Automic
11 2 (0.23%) Grafana
11 2 (0.23%) PowerCLI
Vendors
1 287 (33.14%) Microsoft
2 115 (13.28%) Cisco
3 112 (12.93%) VMware
4 106 (12.24%) ServiceNow
5 63 (7.27%) Citrix
6 50 (5.77%) HP
7 45 (5.20%) IBM
8 36 (4.16%) Oracle
9 31 (3.58%) SAP
10 26 (3.00%) CheckPoint
11 24 (2.77%) BMC
12 19 (2.19%) Fortinet
13 18 (2.08%) Dell
13 18 (2.08%) Remedy
14 13 (1.50%) Juniper
15 10 (1.15%) Dynatrace
15 10 (1.15%) iManage
15 10 (1.15%) SolarWinds
16 9 (1.04%) Google
16 9 (1.04%) NetApp