Period
to 31 October 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 31 October 2020 with a comparison to the same period in the previous 2 years.

ITIL Certification
UK
6 months to
31 Oct 2020
Same period 2019 Same period 2018
Rank 391 437 388
Rank change year-on-year +46 -49 -3
Permanent jobs citing ITIL Certification 326 897 1,357
As % of all permanent jobs advertised in the UK 0.66% 0.66% 0.83%
As % of the Qualifications category 3.10% 2.87% 3.48%
Number of salaries quoted 272 797 996
Median annual salary £48,750 £47,500 £45,000
Median salary % change year-on-year +2.63% +5.56% -5.26%
10th Percentile £31,250 £26,902 £25,000
90th Percentile £73,750 £67,500 £67,500
UK excluding London median annual salary £45,000 £45,000 £42,000
% change year-on-year - +7.14% -2.33%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 10,524 31,249 38,957
As % of all permanent IT jobs advertised in the UK 21.16% 22.86% 23.73%
Number of salaries quoted 7,905 22,988 28,809
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £27,000 £26,250
90th Percentile £87,500 £82,500 £81,250
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +5.88%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

Salary distribution for jobs citing ITIL Certification over the 6 months to 31 October 2020.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 31 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +49 308 £50,000 +5.26% 53
UK excluding London +48 203 £45,000 - 44
London +99 113 £55,000 -0.90% 9
Midlands +39 58 £46,250 -7.50% 15
South East +115 52 £49,000 +8.89% 5
North of England +92 49 £41,250 +3.13% 15
West Midlands +56 48 £51,200 +2.40% 13
Yorkshire +112 35 £45,000 +20.00% 9
South West +117 20 £41,750 +19.29% 3
East of England +100 14 £44,902 -6.94% 6
Work from Home -30 14 £45,000 -25.00% 1
North West +77 12 £41,000 -4.65% 2
East Midlands +41 10 £30,000 -33.33% 2
Scotland +86 9 £32,500 -36.89%
Wales +35 5 - -
North East 0 2 £24,500 -32.70% 4

For the 6 months to 31 October 2020, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 326 (100.00%) ITIL
2 131 (40.18%) Service Management
3 108 (33.13%) Microsoft
4 96 (29.45%) Windows
5 78 (23.93%) Finance
6 73 (22.39%) SLA
7 72 (22.09%) Active Directory
8 68 (20.86%) ITSM
9 67 (20.55%) Service Delivery
10 61 (18.71%) VMware
11 59 (18.10%) Azure
12 57 (17.48%) Windows Server
13 54 (16.56%) Degree
13 54 (16.56%) Problem Management
14 51 (15.64%) VMware Infrastructure
15 50 (15.34%) Project Management
16 49 (15.03%) Change Management
16 49 (15.03%) Office 365
17 45 (13.80%) Continuous Improvement
18 44 (13.50%) Problem-Solving
19 43 (13.19%) Cisco
20 42 (12.88%) Stakeholder Management
20 42 (12.88%) Incident Management
21 37 (11.35%) Agile Software Development
21 37 (11.35%) PowerShell
22 35 (10.74%) LAN
22 35 (10.74%) DevOps
23 34 (10.43%) WAN
23 34 (10.43%) DNS
23 34 (10.43%) SAN

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (4.60%) SharePoint
2 8 (2.45%) MS Exchange
3 6 (1.84%) Exchange Server 2010
3 6 (1.84%) Exchange Server 2013
4 5 (1.53%) Exchange Server 2007
5 4 (1.23%) Blackberry Enterprise Server
5 4 (1.23%) Confluence
5 4 (1.23%) Elasticsearch
6 2 (0.61%) Exchange Server 2003
7 1 (0.31%) SAS
7 1 (0.31%) ThingWorx
Applications
1 23 (7.06%) Microsoft Office
2 5 (1.53%) Microsoft Excel
3 3 (0.92%) Microsoft PowerPoint
Business Applications
1 5 (1.53%) SAP LE
1 5 (1.53%) SAP SD
2 2 (0.61%) Dynamics CRM
2 2 (0.61%) Oracle Applications
3 1 (0.31%) NetSuite
3 1 (0.31%) Remedy ITSM
3 1 (0.31%) Sage X3
Cloud Services
1 59 (18.10%) Azure
2 49 (15.03%) Office 365
3 33 (10.12%) AWS
4 14 (4.29%) SaaS
5 13 (3.99%) Amazon S3
6 9 (2.76%) Amazon EC2
6 9 (2.76%) Amazon ELB
6 9 (2.76%) PaaS
6 9 (2.76%) Route 53
6 9 (2.76%) Virtual Private Cloud
7 8 (2.45%) Azure Active Directory
7 8 (2.45%) IaaS
8 5 (1.53%) Serverless
9 4 (1.23%) Amazon CloudWatch
9 4 (1.23%) AWS CloudFormation
9 4 (1.23%) AWS CloudTrail
9 4 (1.23%) AWS Lambda
10 1 (0.31%) Dynamics 365
10 1 (0.31%) Mimecast
10 1 (0.31%) OneDrive
Communications & Networking
1 35 (10.74%) LAN
2 34 (10.43%) DNS
2 34 (10.43%) SAN
2 34 (10.43%) WAN
3 30 (9.20%) DHCP
4 22 (6.75%) TCP/IP
5 18 (5.52%) Firewall
6 17 (5.21%) Unified Communications
7 13 (3.99%) VPN
8 11 (3.37%) Network Security
9 9 (2.76%) WebEx
10 8 (2.45%) Fibre Channel
10 8 (2.45%) iSCSI
11 7 (2.15%) Wireless
12 6 (1.84%) Internet
12 6 (1.84%) WLAN
13 4 (1.23%) Cisco ASA
13 4 (1.23%) VLAN
14 3 (0.92%) IPsec
14 3 (0.92%) Skype
Database & Business Intelligence
1 15 (4.60%) SQL Server
2 9 (2.76%) Cosmos DB
3 8 (2.45%) Data Lake
4 7 (2.15%) Crystal Reports
5 5 (1.53%) Amazon RDS
6 1 (0.31%) Data Warehouse
6 1 (0.31%) DB2
6 1 (0.31%) Oracle Database
Development Applications
1 9 (2.76%) JIRA
2 4 (1.23%) Bitbucket
3 1 (0.31%) Jenkins
3 1 (0.31%) Sonatype Nexus
3 1 (0.31%) SQL Server Management Studio (SSMS)
3 1 (0.31%) Subversion
General
1 78 (23.93%) Finance
2 21 (6.44%) Banking
3 12 (3.68%) Public Sector
4 11 (3.37%) Legal
5 7 (2.15%) Manufacturing
6 6 (1.84%) Retail
7 5 (1.53%) Advertising
8 4 (1.23%) Marketing
9 3 (0.92%) Electronics
9 3 (0.92%) Law
9 3 (0.92%) Telecoms
10 2 (0.61%) Investment Banking
10 2 (0.61%) Police
11 1 (0.31%) Back Office
11 1 (0.31%) Brand Awareness
11 1 (0.31%) Retail Banking
11 1 (0.31%) Spanish Language
Job Titles
1 66 (20.25%) Analyst
2 39 (11.96%) IT Manager
2 39 (11.96%) Service Manager
3 36 (11.04%) Support Analyst
4 28 (8.59%) Support Engineer
5 24 (7.36%) Senior Analyst
6 22 (6.75%) Delivery Manager
6 22 (6.75%) Operations Manager
7 19 (5.83%) Applications Support
8 17 (5.21%) Architect
9 16 (4.91%) Applications Support Analyst
9 16 (4.91%) Senior Support Analyst
10 15 (4.60%) IT Support
11 14 (4.29%) IT Engineer
11 14 (4.29%) IT Services Manager
11 14 (4.29%) Service Delivery Manager
12 13 (3.99%) Cloud Specialist
12 13 (3.99%) Incident Manager
12 13 (3.99%) Infrastructure Specialist
12 13 (3.99%) Team Leader
Libraries, Frameworks & Software Standards
1 9 (2.76%) XMPP
2 8 (2.45%) ADO
3 5 (1.53%) .NET
3 5 (1.53%) EDI
3 5 (1.53%) EDIFACT
4 4 (1.23%) Elastic Stack
4 4 (1.23%) Kafka
5 3 (0.92%) JSON
5 3 (0.92%) LDAP
6 2 (0.61%) LAMP
6 2 (0.61%) SAML
6 2 (0.61%) WAMP
7 1 (0.31%) COM
7 1 (0.31%) HTML
7 1 (0.31%) HTML5
7 1 (0.31%) Web Services
7 1 (0.31%) Windows SharePoint Services
Miscellaneous
1 30 (9.20%) Data Centre
2 23 (7.06%) Analytical Skills
3 18 (5.52%) Self-Motivation
4 16 (4.91%) Reinsurance
5 13 (3.99%) Public Cloud
6 11 (3.37%) Management Information System
6 11 (3.37%) User Experience
7 7 (2.15%) Mobile App
7 7 (2.15%) Private Cloud
8 5 (1.53%) Cloud Native
9 3 (0.92%) Blackberry
9 3 (0.92%) Clustering
9 3 (0.92%) CMDB
9 3 (0.92%) FMCG
9 3 (0.92%) Virtual Team
10 2 (0.61%) Client/Server
10 2 (0.61%) iPad
10 2 (0.61%) PDA
10 2 (0.61%) Smartphone
10 2 (0.61%) Video Conferencing
Operating Systems
1 96 (29.45%) Windows
2 57 (17.48%) Windows Server
3 21 (6.44%) Windows 10
4 19 (5.83%) Linux
5 15 (4.60%) Windows 7
6 13 (3.99%) Windows Server 2016
7 12 (3.68%) Windows Server 2008
8 8 (2.45%) Windows Server 2012
9 4 (1.23%) Mac OS
9 4 (1.23%) Windows Server 2003
10 3 (0.92%) Mac OS X
11 2 (0.61%) Unix
11 2 (0.61%) Windows 8
12 1 (0.31%) Red Hat Enterprise Linux
12 1 (0.31%) Windows Server 2019
12 1 (0.31%) Windows XP
Processes & Methodologies
1 326 (100.00%) ITIL
2 131 (40.18%) Service Management
3 68 (20.86%) ITSM
4 67 (20.55%) Service Delivery
5 54 (16.56%) Problem Management
6 50 (15.34%) Project Management
7 49 (15.03%) Change Management
8 45 (13.80%) Continuous Improvement
9 44 (13.50%) Problem-Solving
10 42 (12.88%) Incident Management
10 42 (12.88%) Stakeholder Management
11 37 (11.35%) Agile Software Development
12 35 (10.74%) DevOps
13 32 (9.82%) Decision-Making
14 29 (8.90%) Mentoring
15 24 (7.36%) Configuration Management
16 20 (6.13%) Information Security
16 20 (6.13%) Infrastructure Engineering
16 20 (6.13%) People Management
17 16 (4.91%) Identity Access Management
Programming Languages
1 37 (11.35%) PowerShell
2 32 (9.82%) SQL
3 7 (2.15%) C
3 7 (2.15%) T-SQL
4 6 (1.84%) Python
5 5 (1.53%) Bash Shell
5 5 (1.53%) Java
5 5 (1.53%) Shell Script
6 2 (0.61%) JavaScript
7 1 (0.31%) C#
Qualifications
1 54 (16.56%) Degree
2 30 (9.20%) Microsoft Certification
3 23 (7.06%) MCSA
4 22 (6.75%) MCSE
5 19 (5.83%) Cisco Certification
6 18 (5.52%) CCNA
6 18 (5.52%) Computer Science Degree
6 18 (5.52%) Security Cleared
7 17 (5.21%) SC Cleared
8 10 (3.07%) Citrix Certification
8 10 (3.07%) Server+ Certification
9 9 (2.76%) CCNP
10 6 (1.84%) MCP
10 6 (1.84%) VMware Certified Professional (VCP)
11 5 (1.53%) A+ Certification
11 5 (1.53%) AWS Certification
11 5 (1.53%) DV Cleared
11 5 (1.53%) HND
11 5 (1.53%) MCITP
12 4 (1.23%) CISSP
Quality Assurance & Compliance
1 73 (22.39%) SLA
2 14 (4.29%) ISO/IEC 27001
3 5 (1.53%) Sarbanes-Oxley
4 4 (1.23%) ISO/IEC 20000
5 3 (0.92%) GDPR
5 3 (0.92%) QA
6 1 (0.31%) BS25999
6 1 (0.31%) Cyber Essentials
6 1 (0.31%) Data Quality
6 1 (0.31%) ISO 9001
System Software
1 72 (22.09%) Active Directory
2 51 (15.64%) VMware Infrastructure
3 26 (7.98%) Hyper-V
4 18 (5.52%) Virtual Desktop
5 5 (1.53%) VMware Server
6 3 (0.92%) Firmware
7 1 (0.31%) BitLocker
7 1 (0.31%) Docker
7 1 (0.31%) Virtual Servers
Systems Management
1 22 (6.75%) SCCM
2 12 (3.68%) Terraform
3 10 (3.07%) Puppet
4 8 (2.45%) Grafana
4 8 (2.45%) Microsoft Intune
4 8 (2.45%) Packer
5 7 (2.15%) WSUS
6 6 (1.84%) Ansible
7 4 (1.23%) Cisco CUCM
7 4 (1.23%) Kubernetes
8 3 (0.92%) FortiGate
8 3 (0.92%) ServiceCenter
9 2 (0.61%) Jamf Pro
10 1 (0.31%) Cisco UCCE
10 1 (0.31%) Control-M
10 1 (0.31%) ITRS Geneos
10 1 (0.31%) Opscode Chef
10 1 (0.31%) SCOM
10 1 (0.31%) Single Sign-On
10 1 (0.31%) SolarWinds Orion
Vendors
1 108 (33.13%) Microsoft
2 61 (18.71%) VMware
3 43 (13.19%) Cisco
4 23 (7.06%) HP
5 18 (5.52%) NetApp
6 16 (4.91%) Citrix
6 16 (4.91%) Meraki
7 11 (3.37%) Apple
7 11 (3.37%) ServiceNow
8 9 (2.76%) SAP
9 8 (2.45%) Dell
10 6 (1.84%) 3PAR
10 6 (1.84%) Oracle
11 5 (1.53%) Atlassian
11 5 (1.53%) Remedy
12 4 (1.23%) Bloomberg
12 4 (1.23%) CheckPoint
12 4 (1.23%) Juniper
13 3 (0.92%) Reuters
13 3 (0.92%) Sophos