Period
to 24 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 24 August 2017 with a comparison to the same period in the previous 2 years.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
24 Aug 2017
Same period 2016 Same period 2015
Rank 348 306 286
Rank change year-on-year -42 -20 +31
Permanent jobs citing ITIL Certification 1562 2065 2466
As % of all permanent IT jobs advertised in the UK 0.89% 1.05% 1.14%
As % of the Qualifications category 3.65% 3.92% 4.13%
Number of salaries quoted 1239 1675 1983
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £25,750 £24,000 £28,000
90th Percentile £68,750 £72,500 £67,500
UK excluding London median annual salary £42,500 £42,000 £42,500
% change year-on-year +1.19% -1.18% +2.72%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 42831 52615 59648
As % of all permanent IT jobs advertised in the UK 24.37% 26.79% 27.54%
Number of salaries quoted 32869 42504 47395
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £26,250 £26,250 £25,500
90th Percentile £77,500 £75,000 £73,750
UK excluding London median annual salary £42,500 £42,091 £40,000
% change year-on-year +0.97% +5.23% -

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

The salary distribution of IT jobs citing ITIL Certification over the 6 months to 24 August 2017.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 24 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -54 1466 £46,000 +2.22% 62
UK excluding London -50 984 £42,500 +1.19% 46
London -34 550 £55,000 +4.76% 17
North of England -29 252 £37,500 -6.25% 23
South East +11 245 £45,000 -7.22% 9
Midlands -67 193 £43,000 +7.50% 4
East of England +20 157 £50,000 +11.11% 4
West Midlands -68 143 £42,500 -5.56% 4
Yorkshire -6 125 £40,000 +2.56% 9
North West -14 114 £35,275 -21.61% 14
South West -49 71 £36,250 +11.54% 5
East Midlands -25 48 £44,000 +25.71%
Scotland -17 37 £42,000 -1.18%
Wales -25 22 £37,500 +14.50% 2
North East +6 13 £37,500 -25.00%
Northern Ireland -3 12 £37,500 +25.00%

For the 6 months to 24 August 2017, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITIL Certification.

1 1562 (100.00%) ITIL
2 426 (27.27%) Microsoft
3 399 (25.54%) Windows
4 396 (25.35%) Service Delivery
5 372 (23.82%) Finance
6 305 (19.53%) Service Management
7 282 (18.05%) Active Directory
8 258 (16.52%) SLA
9 223 (14.28%) Change Management
10 202 (12.93%) Cisco
11 192 (12.29%) Project Management
12 191 (12.23%) VMware
13 179 (11.46%) PRINCE2
14 175 (11.20%) Microsoft Office
15 172 (11.01%) ITSM
16 171 (10.95%) SQL
17 164 (10.50%) Degree
18 163 (10.44%) Stakeholder Management
19 145 (9.28%) Data Centre
20 142 (9.09%) Continuous Improvement
21 137 (8.77%) WAN
22 133 (8.51%) Windows Server
23 132 (8.45%) VMware Infrastructure
24 129 (8.26%) LAN
25 124 (7.94%) Problem Management
25 124 (7.94%) Incident Management
26 123 (7.87%) Retail
27 119 (7.62%) Firewall
28 118 (7.55%) Release Management
28 118 (7.55%) Analytical Skills

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 115 (7.36%) MS Exchange
2 91 (5.83%) SharePoint
3 55 (3.52%) Exchange Server 2010
4 29 (1.86%) Exchange Server 2013
5 21 (1.34%) Exchange Server 2003
6 19 (1.22%) CMS
7 14 (0.90%) Confluence
8 12 (0.77%) Exchange Server 2007
9 11 (0.70%) JBoss
9 11 (0.70%) SharePoint 2013
9 11 (0.70%) Skype for Business
9 11 (0.70%) Tomcat
10 10 (0.64%) IIS
11 8 (0.51%) WebLogic
12 7 (0.45%) Blackberry Enterprise Server
12 7 (0.45%) SharePoint Server
13 6 (0.38%) Apache
14 5 (0.32%) SAS
15 3 (0.19%) WebSphere
16 2 (0.13%) DataSynapse
Applications
1 175 (11.20%) Microsoft Office
2 65 (4.16%) Microsoft Excel
3 27 (1.73%) Microsoft PowerPoint
4 20 (1.28%) Microsoft Project
5 9 (0.58%) MS Visio
6 2 (0.13%) Camtasia
6 2 (0.13%) Spreadsheet
7 1 (0.064%) Adobe Captivate
7 1 (0.064%) AutoCAD
Business Applications
1 29 (1.86%) Remedy ITSM
2 16 (1.02%) SAP FI
3 15 (0.96%) SAP CO
3 15 (0.96%) SAP FI/CO
4 9 (0.58%) Dynamics CRM
4 9 (0.58%) Sentinel
5 8 (0.51%) Dynamics AX
6 5 (0.32%) SAP SRM
7 4 (0.26%) SAP BPC
7 4 (0.26%) SAP MM
7 4 (0.26%) SAP SD
8 3 (0.19%) Misys Equation
8 3 (0.19%) Remedy AR System
8 3 (0.19%) SAP FI-AP
8 3 (0.19%) SAP FI-AR
8 3 (0.19%) SAP FI-GL
9 2 (0.13%) CSG Singleview
9 2 (0.13%) Oracle Retail
9 2 (0.13%) Salesforce.com CRM
10 1 (0.064%) SAP MDG
Cloud Services
1 107 (6.85%) Office 365
2 63 (4.03%) Microsoft Azure
3 59 (3.78%) Amazon AWS
4 25 (1.60%) SaaS
5 20 (1.28%) Cloud Computing
6 19 (1.22%) Amazon EC2
7 17 (1.09%) Amazon S3
7 17 (1.09%) Virtual Private Cloud
8 16 (1.02%) Amazon CloudWatch
8 16 (1.02%) AWS CloudFormation
9 14 (0.90%) IaaS
10 11 (0.70%) Amazon Glacier
10 11 (0.70%) Amazon SQS
10 11 (0.70%) AWS CloudTrail
11 6 (0.38%) Amazon ELB
11 6 (0.38%) Google Cloud Platform
12 5 (0.32%) Mimecast
12 5 (0.32%) PaaS
13 4 (0.26%) G Suite
14 2 (0.13%) Dynamics 365
Communications & Networking
1 137 (8.77%) WAN
2 129 (8.26%) LAN
3 119 (7.62%) Firewall
4 93 (5.95%) DNS
5 89 (5.70%) TCP/IP
6 58 (3.71%) SAN
7 57 (3.65%) DHCP
8 42 (2.69%) VoIP
9 40 (2.56%) Unified Communications
10 36 (2.30%) VPN
11 31 (1.98%) Network Security
12 24 (1.54%) VLAN
13 23 (1.47%) Cisco ASA
13 23 (1.47%) OSPF
13 23 (1.47%) Wi-Fi
14 20 (1.28%) Internet
15 18 (1.15%) Fibre Channel
15 18 (1.15%) WLAN
16 17 (1.09%) WebEx
17 16 (1.02%) NAS
Database & Business Intelligence
1 98 (6.27%) SQL Server
2 24 (1.54%) SQL Server 2008
3 20 (1.28%) SQL Server 2012
4 18 (1.15%) BusinessObjects
5 17 (1.09%) Amazon RDS
5 17 (1.09%) SQL Server 2005
6 15 (0.96%) SQL Server Integration Services
6 15 (0.96%) SQL Server Reporting Services
7 13 (0.83%) Oracle Database
8 12 (0.77%) Data Warehouse
8 12 (0.77%) SQL Server 2014
9 11 (0.70%) NoSQL
9 11 (0.70%) SQL Server Analysis Services
10 9 (0.58%) Apache Cassandra
10 9 (0.58%) Crystal Reports
11 8 (0.51%) MySQL
11 8 (0.51%) OLAP
11 8 (0.51%) RDBMS
11 8 (0.51%) Relational Database
11 8 (0.51%) SQL Server 2000
Development Applications
1 21 (1.34%) JIRA
2 15 (0.96%) Git (software)
2 15 (0.96%) Jenkins
3 7 (0.45%) Maven
3 7 (0.45%) Sonatype Nexus
3 7 (0.45%) Subversion
4 5 (0.32%) Ant
4 5 (0.32%) SQL Server Management Studio (SSMS)
5 3 (0.19%) Selenium
6 2 (0.13%) JMeter
6 2 (0.13%) LoadRunner
6 2 (0.13%) LoadUI
6 2 (0.13%) MSI
6 2 (0.13%) Ranorex
6 2 (0.13%) SoapUI
6 2 (0.13%) Team Foundation Server
7 1 (0.064%) Cucumber
7 1 (0.064%) FitNesse
7 1 (0.064%) HP UFT
7 1 (0.064%) WebDriver
General
1 372 (23.82%) Finance
2 123 (7.87%) Retail
3 90 (5.76%) Banking
4 74 (4.74%) Legal
5 71 (4.55%) Law
6 67 (4.29%) Telecoms
7 32 (2.05%) Back Office
8 27 (1.73%) Retail Banking
9 23 (1.47%) Advertising
10 21 (1.34%) Games
10 21 (1.34%) Marketing
11 19 (1.22%) Investment Banking
12 15 (0.96%) Billing
12 15 (0.96%) Financial Institution
12 15 (0.96%) Manufacturing
13 8 (0.51%) Pharmaceutical
14 7 (0.45%) Publishing
15 4 (0.26%) French Language
15 4 (0.26%) Local Government
15 4 (0.26%) Military
Job Titles
1 296 (18.95%) Service Manager
2 288 (18.44%) Analyst
3 167 (10.69%) IT Manager
4 125 (8.00%) Support Analyst
5 123 (7.87%) Delivery Manager
6 107 (6.85%) Services Delivery Manager
7 94 (6.02%) Applications Support
8 89 (5.70%) ITIL Manager
9 88 (5.63%) Project Manager
10 83 (5.31%) IT Services Manager
11 75 (4.80%) Service Analyst
12 63 (4.03%) Service Desk Manager
13 61 (3.91%) Network Engineer
14 60 (3.84%) 2nd Line Support
15 59 (3.78%) ITIL Service Manager
16 58 (3.71%) Applications Support Analyst
17 56 (3.59%) Service Desk Analyst
17 56 (3.59%) Team Leader
18 54 (3.46%) IT Support
19 53 (3.39%) Support Engineer
Libraries, Frameworks & Software Standards
1 31 (1.98%) .NET
2 24 (1.54%) Web Services
3 17 (1.09%) HTML
4 16 (1.02%) XML
5 9 (0.58%) SOAP
6 8 (0.51%) J2EE
6 8 (0.51%) Middleware
7 7 (0.45%) COM
7 7 (0.45%) CSS
7 7 (0.45%) cXML
7 7 (0.45%) EDIFACT
7 7 (0.45%) IDoc
7 7 (0.45%) JDBC
7 7 (0.45%) JSON
7 7 (0.45%) SAP PI
7 7 (0.45%) XSLT
8 6 (0.38%) ASP.NET
8 6 (0.38%) EDI
9 5 (0.32%) REST
9 5 (0.32%) XMPP
Miscellaneous
1 145 (9.28%) Data Centre
2 118 (7.55%) Analytical Skills
3 88 (5.63%) Management Information System
4 40 (2.56%) CMDB
4 40 (2.56%) Computer Science
5 30 (1.92%) Replication
6 23 (1.47%) Virtual Team
7 20 (1.28%) Blackberry
8 19 (1.22%) Driving Licence
9 16 (1.02%) Greenfield Project
10 14 (0.90%) iPad
11 13 (0.83%) Smartphone
12 12 (0.77%) Fat Client
12 12 (0.77%) Mainframe
12 12 (0.77%) Thin Client
12 12 (0.77%) User Experience
13 11 (0.70%) SWIFT
14 9 (0.58%) Enterprise Software
15 8 (0.51%) Hybrid Cloud
15 8 (0.51%) Video Conferencing
Operating Systems
1 399 (25.54%) Windows
2 133 (8.51%) Windows Server
3 115 (7.36%) Linux
4 77 (4.93%) Windows 7
5 75 (4.80%) Windows Server 2012
6 73 (4.67%) Unix
6 73 (4.67%) Windows Server 2003
7 71 (4.55%) Windows Server 2008
8 45 (2.88%) Windows 10
9 44 (2.82%) Android
10 39 (2.50%) Apple iOS
11 33 (2.11%) Windows 8
12 21 (1.34%) Windows XP
13 20 (1.28%) Red Hat Enterprise Linux
14 11 (0.70%) Mac OS X
15 8 (0.51%) AIX
15 8 (0.51%) Solaris
16 4 (0.26%) Oracle Linux
17 3 (0.19%) Mac OS
17 3 (0.19%) Windows Vista
Processes & Methodologies
1 1562 (100.00%) ITIL
2 396 (25.35%) Service Delivery
3 305 (19.53%) Service Management
4 223 (14.28%) Change Management
5 192 (12.29%) Project Management
6 179 (11.46%) PRINCE2
7 172 (11.01%) ITSM
8 163 (10.44%) Stakeholder Management
9 142 (9.09%) Continuous Improvement
10 124 (7.94%) Incident Management
10 124 (7.94%) Problem Management
11 118 (7.55%) Release Management
12 110 (7.04%) Agile Software Development
13 88 (5.63%) Mentoring
14 80 (5.12%) Service Design
15 77 (4.93%) Configuration Management
16 74 (4.74%) Line Management
17 72 (4.61%) Migration
17 72 (4.61%) Root Cause Analysis
18 65 (4.16%) ITIL V3
Programming Languages
1 171 (10.95%) SQL
2 45 (2.88%) Java
3 42 (2.69%) Shell Script
4 31 (1.98%) PowerShell
5 20 (1.28%) T-SQL
6 19 (1.22%) C#
7 17 (1.09%) Python
8 15 (0.96%) Perl
9 11 (0.70%) JavaScript
10 10 (0.64%) C
11 9 (0.58%) PL/SQL
12 8 (0.51%) Ruby
13 7 (0.45%) XPath
13 7 (0.45%) XQuery
14 6 (0.38%) PHP
15 5 (0.32%) VB
16 4 (0.26%) Bash Shell
16 4 (0.26%) C++
17 3 (0.19%) ABAP
17 3 (0.19%) VB.NET
Qualifications
1 164 (10.50%) Degree
2 115 (7.36%) Cisco Certification
3 100 (6.40%) Microsoft Certification
4 85 (5.44%) CCNA
5 73 (4.67%) PRINCE2 Certification
6 63 (4.03%) CCNP
7 58 (3.71%) Security Cleared
8 56 (3.59%) MCSE
9 48 (3.07%) MCP
10 45 (2.88%) SC Cleared
11 35 (2.24%) CISSP
12 33 (2.11%) Computer Science Degree
13 29 (1.86%) CISM
14 28 (1.79%) MCSA
15 23 (1.47%) CISA
16 21 (1.34%) ITIL Foundation Certificate
17 20 (1.28%) A+ Certification
18 18 (1.15%) VMware Certified Professional (VCP)
19 17 (1.09%) ISEB
20 16 (1.02%) MCDST
Quality Assurance & Compliance
1 258 (16.52%) SLA
2 42 (2.69%) ISO/IEC 27001
3 39 (2.50%) QA
4 25 (1.60%) PCI DSS
5 21 (1.34%) PMO
6 13 (0.83%) ISO/IEC 20000
7 12 (0.77%) COBIT
7 12 (0.77%) Cyber Essentials
8 11 (0.70%) Sarbanes-Oxley
9 7 (0.45%) RosettaNet
10 2 (0.13%) ISO 14001
10 2 (0.13%) ISO 22301
10 2 (0.13%) ISO 9001
11 1 (0.064%) Data Quality
11 1 (0.064%) GDPR
11 1 (0.064%) HMG Security Policy Framework
11 1 (0.064%) ISO/IEC 19770
System Software
1 282 (18.05%) Active Directory
2 132 (8.45%) VMware Infrastructure
3 48 (3.07%) vSphere
4 38 (2.43%) Hyper-V
5 24 (1.54%) XenApp
6 17 (1.09%) VMware ESXi
7 14 (0.90%) Oracle RAC
8 12 (0.77%) Terminal Services
8 12 (0.77%) Virtual Servers
9 9 (0.58%) Virtual Machines
10 7 (0.45%) NFS
10 7 (0.45%) Terminal Server
11 6 (0.38%) XenDesktop
12 2 (0.13%) Docker
12 2 (0.13%) Microsoft Virtual Server
12 2 (0.13%) vCloud
12 2 (0.13%) Virtual Desktop
12 2 (0.13%) VMware NSX
13 1 (0.064%) Citrix Presentation Server
13 1 (0.064%) Firmware
Systems Management
1 91 (5.83%) SCCM
2 20 (1.28%) SCOM
3 18 (1.15%) Puppet
4 16 (1.02%) Cisco CUCM
5 10 (0.64%) NetBackup
5 10 (0.64%) Perfmon
6 9 (0.58%) DameWare
7 8 (0.51%) Cisco UCCX
7 8 (0.51%) Norton AntiVirus
7 8 (0.51%) Opscode Chef
8 7 (0.45%) FortiGate
8 7 (0.45%) vCenter Server
9 6 (0.38%) Nagios
10 5 (0.32%) Ansible
10 5 (0.32%) Backup Exec
10 5 (0.32%) WSUS
11 4 (0.26%) Packer
11 4 (0.26%) Terraform
11 4 (0.26%) Tivoli
11 4 (0.26%) Tivoli Storage Manager
Vendors
1 426 (27.27%) Microsoft
2 202 (12.93%) Cisco
3 191 (12.23%) VMware
4 103 (6.59%) Citrix
5 95 (6.08%) HP
6 81 (5.19%) Oracle
7 55 (3.52%) ServiceNow
8 52 (3.33%) CheckPoint
9 46 (2.94%) SAP
10 40 (2.56%) IBM
11 34 (2.18%) Remedy
12 33 (2.11%) Avaya
13 28 (1.79%) F5
14 26 (1.66%) SolarWinds
15 25 (1.60%) BMC
16 22 (1.41%) Dell
16 22 (1.41%) Fortinet
17 21 (1.34%) Red Hat
18 19 (1.22%) Splunk
19 18 (1.15%) Brocade