Period
to 13 April 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 13 April 2021 with a comparison to the same period in the previous 2 years.

ITIL Certification
UK
6 months to
13 Apr 2021
Same period 2020 Same period 2019
Rank 464 406 357
Rank change year-on-year -58 -49 +37
Permanent jobs citing ITIL Certification 443 796 1,305
As % of all permanent jobs advertised in the UK 0.53% 0.70% 0.88%
As % of the Qualifications category 2.57% 3.26% 3.56%
Number of salaries quoted 367 617 950
10th Percentile £31,700 £27,000 £26,250
25th Percentile £38,500 £37,500 £36,250
Median annual salary (50th Percentile) £45,000 £50,000 £52,000
Median % change year-on-year -10.00% -3.85% +13.18%
75th Percentile £58,000 £60,500 £61,250
90th Percentile £74,250 £72,500 £67,500
UK excluding London median annual salary £42,500 £45,000 £45,000
% change year-on-year -5.56% - -

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 17,258 24,425 36,696
As % of all permanent IT jobs advertised in the UK 20.78% 21.46% 24.65%
Number of salaries quoted 11,686 18,392 26,841
10th Percentile £31,250 £28,000 £26,500
25th Percentile £41,250 £36,250 £35,000
Median annual salary (50th Percentile) £55,000 £50,500 £50,000
Median % change year-on-year +8.91% +1.00% +5.26%
75th Percentile £72,500 £67,500 £66,250
90th Percentile £86,250 £83,750 £81,500
UK excluding London median annual salary £50,000 £47,000 £45,000
% change year-on-year +6.38% +4.44% +3.45%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

Salary distribution for jobs citing ITIL Certification over the 6 months to 13 April 2021.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 13 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -59 412 £45,000 -10.00% 65
UK excluding London -11 308 £42,500 -5.56% 54
London -37 119 £60,000 +9.09% 15
South East +40 91 £56,000 +17.89% 13
North of England -12 85 £44,000 +3.53% 14
Work from Home -110 57 £45,000 -25.00% 13
Midlands -3 55 £42,500 -10.53% 16
Yorkshire +22 53 £42,500 +4.10% 6
East of England +54 35 £39,500 -8.14% 3
East Midlands +7 32 £40,000 -11.11% 4
South West +16 24 £35,500 -35.95% 4
North West -23 24 £43,750 -2.78% 6
West Midlands -4 23 £42,500 -17.07% 12
Scotland +11 14 £35,000 -17.65% 3
Wales +20 10 £45,000 -5.26% 1
North East -3 8 £44,000 +31.55% 2

For the 6 months to 13 April 2021, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 443 (100.00%) ITIL
2 134 (30.25%) Windows
3 133 (30.02%) Microsoft
4 132 (29.80%) Service Management
4 132 (29.80%) Microsoft 365
5 113 (25.51%) SLA
6 102 (23.02%) Azure
7 96 (21.67%) Active Directory
8 87 (19.64%) Service Delivery
8 87 (19.64%) Problem Management
9 83 (18.74%) ITSM
10 78 (17.61%) Stakeholder Management
10 78 (17.61%) Windows Server
11 77 (17.38%) Incident Management
12 68 (15.35%) Finance
13 61 (13.77%) Change Management
14 60 (13.54%) SCCM
15 54 (12.19%) Firewall
16 50 (11.29%) PowerShell
17 49 (11.06%) AWS
17 49 (11.06%) DevOps
18 46 (10.38%) Cisco
19 45 (10.16%) Project Management
19 45 (10.16%) Continuous Improvement
20 44 (9.93%) SQL
21 43 (9.71%) VMware
22 42 (9.48%) Windows 10
23 40 (9.03%) Linux
23 40 (9.03%) DNS
24 38 (8.58%) Degree

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (4.74%) MS Exchange
2 14 (3.16%) SharePoint
3 5 (1.13%) Exchange Server 2010
4 3 (0.68%) Skype for Business
5 2 (0.45%) Exchange Server 2003
5 2 (0.45%) Exchange Server 2007
5 2 (0.45%) Exchange Server 2013
6 1 (0.23%) Adobe Experience Manager
6 1 (0.23%) Apache Solr
6 1 (0.23%) Blackberry Enterprise Server
6 1 (0.23%) Confluence
6 1 (0.23%) Elasticsearch
6 1 (0.23%) IIS
6 1 (0.23%) SharePoint 2010
6 1 (0.23%) Tomcat
Applications
1 35 (7.90%) Microsoft Office
2 13 (2.93%) Microsoft Excel
3 4 (0.90%) MS Visio
4 3 (0.68%) Microsoft PowerPoint
4 3 (0.68%) Microsoft Project
5 2 (0.45%) AutoCAD
Business Applications
1 4 (0.90%) Dynamics CRM
2 2 (0.45%) Oracle EBS
3 1 (0.23%) Oracle Financials
3 1 (0.23%) Sage X3
3 1 (0.23%) Salesforce.com CRM
Cloud Services
1 132 (29.80%) Microsoft 365
2 102 (23.02%) Azure
3 49 (11.06%) AWS
4 11 (2.48%) SaaS
5 10 (2.26%) Azure Active Directory
6 8 (1.81%) Power Platform
7 7 (1.58%) Google Workspace
8 6 (1.35%) Cloud Computing
9 5 (1.13%) PaaS
10 4 (0.90%) IaaS
11 3 (0.68%) Akamai
11 3 (0.68%) Dynamics 365
12 2 (0.45%) GCP
12 2 (0.45%) Yammer
13 1 (0.23%) Apigee
13 1 (0.23%) Azure Functions
13 1 (0.23%) Logic Apps
13 1 (0.23%) OneDrive
13 1 (0.23%) Serverless
13 1 (0.23%) SuccessFactors
Communications & Networking
1 54 (12.19%) Firewall
2 40 (9.03%) DNS
3 33 (7.45%) Unified Communications
4 25 (5.64%) DHCP
5 22 (4.97%) LAN
6 21 (4.74%) WAN
7 17 (3.84%) VPN
8 13 (2.93%) SAN
8 13 (2.93%) VoIP
9 12 (2.71%) WLAN
10 10 (2.26%) TCP/IP
11 9 (2.03%) VLAN
12 7 (1.58%) FTP
12 7 (1.58%) HTTP
12 7 (1.58%) Skype
13 6 (1.35%) IPsec
13 6 (1.35%) Remote Desktop
13 6 (1.35%) SSL
14 5 (1.13%) iSCSI
14 5 (1.13%) Network Security
Database & Business Intelligence
1 23 (5.19%) SQL Server
2 10 (2.26%) Data Lake
3 9 (2.03%) Cosmos DB
4 8 (1.81%) Power BI
5 5 (1.13%) SQL Server Reporting Services
6 4 (0.90%) Oracle Database
6 4 (0.90%) SQL Server Integration Services
7 2 (0.45%) Data Warehouse
7 2 (0.45%) GIS
8 1 (0.23%) Biml
8 1 (0.23%) BusinessObjects
8 1 (0.23%) Oracle Reports
8 1 (0.23%) QlikView
8 1 (0.23%) Relational Database
8 1 (0.23%) SQL Server 2008
8 1 (0.23%) SQL Server Analysis Services
8 1 (0.23%) SSDT
8 1 (0.23%) Tableau
Development Applications
1 23 (5.19%) JIRA
2 5 (1.13%) Jenkins
3 2 (0.45%) Team Foundation Server
4 1 (0.23%) Git (software)
4 1 (0.23%) Octopus Deploy
4 1 (0.23%) Sonatype Nexus
4 1 (0.23%) SQL Server Management Studio (SSMS)
General
1 68 (15.35%) Finance
2 30 (6.77%) Public Sector
3 15 (3.39%) Telecoms
4 12 (2.71%) Legal
5 11 (2.48%) Marketing
6 8 (1.81%) Local Government
7 7 (1.58%) Digital Economy
7 7 (1.58%) Law
7 7 (1.58%) Retail
8 6 (1.35%) Advertising
8 6 (1.35%) Banking
8 6 (1.35%) Electronics
9 4 (0.90%) Back Office
9 4 (0.90%) Social Housing
10 2 (0.45%) Manufacturing
11 1 (0.23%) Automotive
11 1 (0.23%) Brand Awareness
11 1 (0.23%) Housing Association
11 1 (0.23%) Pharmaceutical
11 1 (0.23%) Retail Banking
Job Titles
1 96 (21.67%) Analyst
2 67 (15.12%) Service Manager
3 60 (13.54%) Support Analyst
4 49 (11.06%) IT Manager
5 33 (7.45%) IT Services Manager
6 32 (7.22%) Senior Analyst
6 32 (7.22%) Senior Support Analyst
7 30 (6.77%) Applications Support
7 30 (6.77%) Service Delivery Manager
8 29 (6.55%) Delivery Manager
9 28 (6.32%) Infrastructure Engineer
10 22 (4.97%) DevOps Engineer
10 22 (4.97%) Support Engineer
11 21 (4.74%) Service Desk Manager
12 18 (4.06%) Windows Engineer
13 17 (3.84%) Business Analyst
13 17 (3.84%) Support Manager
14 16 (3.61%) Team Leader
15 15 (3.39%) Applications Support Analyst
15 15 (3.39%) IT Engineer
Libraries, Frameworks & Software Standards
1 9 (2.03%) ADO
1 9 (2.03%) Web Services
2 8 (1.81%) .NET
3 5 (1.13%) JSON
4 4 (0.90%) LAMP
4 4 (0.90%) LDAP
4 4 (0.90%) WAMP
5 3 (0.68%) ASP.NET
5 3 (0.68%) POSIX
6 1 (0.23%) AngularJS
6 1 (0.23%) ASP.NET MVC
6 1 (0.23%) ASP.NET Web API
6 1 (0.23%) Entity Framework
6 1 (0.23%) HTML
6 1 (0.23%) Oracle Fusion
6 1 (0.23%) Razor View Engine
6 1 (0.23%) REST
6 1 (0.23%) SOAP
6 1 (0.23%) Twitter Bootstrap
6 1 (0.23%) XML
Miscellaneous
1 31 (7.00%) Self-Motivation
2 29 (6.55%) Data Centre
3 28 (6.32%) Analytical Skills
4 25 (5.64%) Management Information System
5 13 (2.93%) Enterprise Software
6 11 (2.48%) User Experience
7 10 (2.26%) Cloud Native
8 9 (2.03%) Clustering
9 8 (1.81%) Private Cloud
9 8 (1.81%) Reinsurance
10 7 (1.58%) PMI
10 7 (1.58%) Replication
11 6 (1.35%) Driving Licence
12 4 (0.90%) Virtual Team
13 3 (0.68%) Linux Command Line
13 3 (0.68%) Video Conferencing
14 2 (0.45%) Blackberry
14 2 (0.45%) CMDB
14 2 (0.45%) SCADA
14 2 (0.45%) Thin Client
Operating Systems
1 134 (30.25%) Windows
2 78 (17.61%) Windows Server
3 42 (9.48%) Windows 10
4 40 (9.03%) Linux
5 28 (6.32%) Windows Server 2012
6 14 (3.16%) Windows Server 2016
7 12 (2.71%) Windows 7
8 10 (2.26%) Windows Server 2008
9 8 (1.81%) Android
9 8 (1.81%) Mac OS
10 6 (1.35%) Mac OS X
11 4 (0.90%) Apple iOS
11 4 (0.90%) Ubuntu
12 3 (0.68%) Windows 8
13 2 (0.45%) Windows Server 2003
14 1 (0.23%) Red Hat Enterprise Linux
14 1 (0.23%) Unix
Processes & Methodologies
1 443 (100.00%) ITIL
2 132 (29.80%) Service Management
3 87 (19.64%) Problem Management
3 87 (19.64%) Service Delivery
4 83 (18.74%) ITSM
5 78 (17.61%) Stakeholder Management
6 77 (17.38%) Incident Management
7 61 (13.77%) Change Management
8 49 (11.06%) DevOps
9 45 (10.16%) Continuous Improvement
9 45 (10.16%) Project Management
10 37 (8.35%) Agile Software Development
10 37 (8.35%) Problem-Solving
11 34 (7.67%) Project Delivery
12 33 (7.45%) Identity Access Management
13 32 (7.22%) Identity Management
14 30 (6.77%) Infrastructure Engineering
15 29 (6.55%) Infrastructure as Code
16 26 (5.87%) Asset Management
17 22 (4.97%) CRM
Programming Languages
1 50 (11.29%) PowerShell
2 44 (9.93%) SQL
3 8 (1.81%) T-SQL
4 7 (1.58%) Python
5 6 (1.35%) Java
6 4 (0.90%) Bash Shell
6 4 (0.90%) C#
6 4 (0.90%) Tcl
7 3 (0.68%) C
7 3 (0.68%) VB
7 3 (0.68%) VBScript
8 2 (0.45%) Ruby
9 1 (0.23%) C++
9 1 (0.23%) Data Analysis Expressions (DAX)
9 1 (0.23%) JavaScript
9 1 (0.23%) PL/SQL
9 1 (0.23%) Shell Script
Qualifications
1 38 (8.58%) Degree
2 34 (7.67%) Security Cleared
3 33 (7.45%) SC Cleared
4 23 (5.19%) Microsoft Certification
5 14 (3.16%) Cisco Certification
5 14 (3.16%) MCSA
6 13 (2.93%) MCSE
7 11 (2.48%) CCNA
7 11 (2.48%) CCNP
8 9 (2.03%) A+ Certification
8 9 (2.03%) DV Cleared
8 9 (2.03%) PMI Certification
9 8 (1.81%) Citrix Certification
10 6 (1.35%) Computer Science Degree
10 6 (1.35%) MCITP
11 4 (0.90%) AWS Certification
11 4 (0.90%) Oracle Certification
12 3 (0.68%) CISSP
12 3 (0.68%) PMP
12 3 (0.68%) PRINCE2 Certification
Quality Assurance & Compliance
1 113 (25.51%) SLA
2 24 (5.42%) ISO/IEC 27001
3 12 (2.71%) QA
4 10 (2.26%) Cyber Essentials
4 10 (2.26%) Cyber Essentials PLUS
5 9 (2.03%) GDPR
6 8 (1.81%) BS25999
6 8 (1.81%) ISO 9001
6 8 (1.81%) ISO/IEC 20000
7 6 (1.35%) GRC
8 5 (1.13%) PMO
9 2 (0.45%) Sarbanes-Oxley
System Software
1 96 (21.67%) Active Directory
2 34 (7.67%) VMware Infrastructure
3 32 (7.22%) Virtual Desktop
4 17 (3.84%) Hyper-V
5 10 (2.26%) XenDesktop
6 6 (1.35%) XenApp
7 5 (1.13%) Microsoft App-V
7 5 (1.13%) Virtual Servers
8 4 (0.90%) Microsoft Virtual Server
8 4 (0.90%) vSphere
9 1 (0.23%) DFS Replication
9 1 (0.23%) Firmware
9 1 (0.23%) Veritas Cluster Server
9 1 (0.23%) VMware ESXi
Systems Management
1 60 (13.54%) SCCM
2 31 (7.00%) Microsoft Intune
3 16 (3.61%) Terraform
4 11 (2.48%) WSUS
5 9 (2.03%) Grafana
5 9 (2.03%) Packer
5 9 (2.03%) Puppet
6 7 (1.58%) Failover Clustering
7 5 (1.13%) FortiGate
7 5 (1.13%) Microsoft Data Protection Manager
7 5 (1.13%) SCDPM
8 4 (0.90%) Jamf Pro
9 3 (0.68%) OpenView Configuration Management
10 2 (0.45%) AirWatch
10 2 (0.45%) Nessus
10 2 (0.45%) SCOM
10 2 (0.45%) vCenter Server
11 1 (0.23%) ITRS Geneos
11 1 (0.23%) SCOrch
11 1 (0.23%) Single Sign-On
Vendors
1 133 (30.02%) Microsoft
2 46 (10.38%) Cisco
3 43 (9.71%) VMware
4 28 (6.32%) ServiceNow
5 27 (6.09%) Meraki
6 24 (5.42%) Citrix
7 15 (3.39%) HP
8 13 (2.93%) NetApp
8 13 (2.93%) Oracle
9 10 (2.26%) SAP
10 9 (2.03%) Apple
10 9 (2.03%) Google
11 6 (1.35%) F5
11 6 (1.35%) Sophos
11 6 (1.35%) Veeam
11 6 (1.35%) ZyXEL
12 5 (1.13%) Brocade
13 4 (0.90%) Aruba
13 4 (0.90%) Barracuda Networks
13 4 (0.90%) FalconStor