Period
to 24 February 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 24 February 2020 with a comparison to the same period in the previous 2 years.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
24 Feb 2020
Same period 2019 Same period 2018
Rank 435 368 380
Rank change year-on-year -67 +12 -33
Permanent jobs citing ITIL Certification 832 1,291 1,389
As % of all permanent IT jobs advertised in the UK 0.68% 0.87% 0.79%
As % of the Qualifications category 3.12% 3.55% 3.31%
Number of salaries quoted 665 921 1,095
UK median annual salary £50,000 £52,500 £45,000
Median salary % change year-on-year -4.76% +16.67% +5.88%
10th Percentile £27,000 £26,250 £26,500
90th Percentile £72,425 £67,500 £75,000
UK excluding London median annual salary £45,000 £45,000 £45,000

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 26,635 36,351 41,965
As % of all permanent IT jobs advertised in the UK 21.71% 24.37% 23.96%
Number of salaries quoted 19,710 26,486 32,584
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £82,500 £80,000 £80,000
UK excluding London median annual salary £46,500 £45,000 £42,500
% change year-on-year +3.33% +5.88% -

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

The salary distribution of IT jobs citing ITIL Certification over the 6 months to 24 February 2020.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 24 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -50 787 £50,000 -4.76% 136
UK excluding London -64 521 £45,000 - 105
London +5 285 £55,000 -8.33% 35
South East -40 142 £47,500 +5.56% 25
Midlands -29 139 £50,000 -4.76% 16
North of England -13 135 £40,827 -5.05% 30
West Midlands -60 77 £50,000 -9.09% 8
North West -14 76 £43,000 -18.10% 15
East Midlands +44 62 £45,000 +5.88% 8
East of England -2 50 £50,000 -4.76% 18
Yorkshire +11 31 £37,500 - 10
South West +6 29 £51,000 +24.39% 12
North East +24 28 £29,974 -25.07% 5
Wales +1 17 £47,500 +13.57% 1
Scotland -3 9 £43,000 +7.50% 3

For the 6 months to 24 February 2020, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 832 (100.00%) ITIL
2 297 (35.70%) Service Management
3 256 (30.77%) Microsoft
4 220 (26.44%) Windows
5 203 (24.40%) Service Delivery
6 161 (19.35%) Active Directory
6 161 (19.35%) Problem-Solving
7 157 (18.87%) Finance
8 155 (18.63%) ITSM
9 123 (14.78%) VMware
9 123 (14.78%) Office 365
10 121 (14.54%) Agile Software Development
11 119 (14.30%) Azure
12 117 (14.06%) ServiceNow
13 116 (13.94%) Cisco
14 112 (13.46%) SLA
15 98 (11.78%) Analytical Skills
16 93 (11.18%) Degree
17 91 (10.94%) VMware Infrastructure
17 91 (10.94%) Project Management
18 89 (10.70%) Microsoft Office
18 89 (10.70%) Mentoring
19 83 (9.98%) Windows 10
20 76 (9.13%) Stakeholder Management
21 75 (9.01%) Linux
22 72 (8.65%) Firewall
22 72 (8.65%) Management Information System
22 72 (8.65%) AWS
23 70 (8.41%) Citrix
24 68 (8.17%) SQL

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (4.21%) MS Exchange
2 31 (3.73%) SharePoint
3 18 (2.16%) WebSphere
4 17 (2.04%) IIS
5 13 (1.56%) BizTalk Server
6 9 (1.08%) SAS
6 9 (1.08%) Skype for Business
7 8 (0.96%) Exchange Server 2010
7 8 (0.96%) IBM HTTP Server
8 7 (0.84%) CMS
8 7 (0.84%) Confluence
9 4 (0.48%) Apache
9 4 (0.48%) SharePoint 2013
10 3 (0.36%) Elasticsearch
10 3 (0.36%) OpenStack
11 2 (0.24%) nginx
11 2 (0.24%) Tomcat
11 2 (0.24%) WebSphere Application Server
12 1 (0.12%) Exchange Server 2013
12 1 (0.12%) ThingWorx
Applications
1 89 (10.70%) Microsoft Office
2 21 (2.52%) Microsoft Excel
3 13 (1.56%) Microsoft Project
4 8 (0.96%) Microsoft PowerPoint
5 4 (0.48%) MS Visio
6 3 (0.36%) Spreadsheet
Business Applications
1 15 (1.80%) Remedy ITSM
2 5 (0.60%) SAP S/4HANA
3 4 (0.48%) Dynamics CRM
4 1 (0.12%) assyst
4 1 (0.12%) Dynamics AX
4 1 (0.12%) Elite 3E
4 1 (0.12%) Infor M3
4 1 (0.12%) NetSuite
4 1 (0.12%) Oracle Applications
4 1 (0.12%) Oracle EBS
4 1 (0.12%) Oracle EBS R12
4 1 (0.12%) SAP EWM
4 1 (0.12%) SAP Hybris
4 1 (0.12%) SAP MM
4 1 (0.12%) SAP SD
4 1 (0.12%) Summit
4 1 (0.12%) Unit4 Business World
Cloud Services
1 123 (14.78%) Office 365
2 119 (14.30%) Azure
3 72 (8.65%) AWS
4 27 (3.25%) SaaS
5 17 (2.04%) Dynamics 365
6 16 (1.92%) Amazon EC2
7 15 (1.80%) Azure Active Directory
8 14 (1.68%) Amazon S3
8 14 (1.68%) IaaS
8 14 (1.68%) PaaS
9 13 (1.56%) AWS CloudFormation
9 13 (1.56%) Virtual Private Cloud
10 10 (1.20%) Amazon CloudWatch
10 10 (1.20%) Amazon ELB
11 9 (1.08%) Cloud Computing
12 8 (0.96%) G Suite
13 7 (0.84%) Amazon ECS
14 4 (0.48%) Amazon Glacier
14 4 (0.48%) Power Platform
14 4 (0.48%) Serverless
Communications & Networking
1 72 (8.65%) Firewall
2 57 (6.85%) WAN
3 56 (6.73%) LAN
4 54 (6.49%) DNS
5 52 (6.25%) DHCP
6 37 (4.45%) TCP/IP
7 29 (3.49%) VPN
8 26 (3.13%) SAN
9 23 (2.76%) Internet
10 19 (2.28%) OSPF
11 17 (2.04%) VoIP
12 15 (1.80%) Wi-Fi
13 14 (1.68%) MPLS
14 13 (1.56%) SSL
15 11 (1.32%) Cisco ASA
15 11 (1.32%) Skype
16 9 (1.08%) Cisco Nexus
16 9 (1.08%) IPsec
16 9 (1.08%) Junos
16 9 (1.08%) Unified Communications
Database & Business Intelligence
1 65 (7.81%) SQL Server
2 19 (2.28%) Amazon RDS
3 13 (1.56%) Big Data
3 13 (1.56%) BusinessObjects
4 8 (0.96%) NoSQL
5 7 (0.84%) SQL Server Reporting Services
6 6 (0.72%) Amazon DynamoDB
6 6 (0.72%) PostgreSQL
6 6 (0.72%) Redis
6 6 (0.72%) SQL Server Integration Services
6 6 (0.72%) Text Mining
7 5 (0.60%) Data Warehouse
8 4 (0.48%) Cosmos DB
8 4 (0.48%) DB2
8 4 (0.48%) MySQL
8 4 (0.48%) Oracle Reports
8 4 (0.48%) Power BI
8 4 (0.48%) Relational Database
9 3 (0.36%) Oracle Database
9 3 (0.36%) SAP BW
Development Applications
1 25 (3.00%) JIRA
2 10 (1.20%) MSI
3 8 (0.96%) Git (software)
3 8 (0.96%) Jenkins
4 6 (0.72%) Team Foundation Server
5 5 (0.60%) Bitbucket
6 4 (0.48%) Maven
7 2 (0.24%) Octopus Deploy
7 2 (0.24%) SoapUI
7 2 (0.24%) Sonatype Nexus
7 2 (0.24%) SQL Server Management Studio (SSMS)
7 2 (0.24%) TeamCity
7 2 (0.24%) Visual Studio Team System
8 1 (0.12%) Balsamiq
8 1 (0.12%) IBM UrbanCode
8 1 (0.12%) LoadRunner
8 1 (0.12%) Selenium
8 1 (0.12%) SonarQube
General
1 157 (18.87%) Finance
2 65 (7.81%) Public Sector
3 38 (4.57%) Retail
4 32 (3.85%) Banking
5 28 (3.37%) Telecoms
6 18 (2.16%) Law
7 14 (1.68%) Marketing
7 14 (1.68%) Pharmaceutical
8 13 (1.56%) Legal
9 12 (1.44%) Advertising
10 7 (0.84%) Financial Institution
10 7 (0.84%) Manufacturing
11 6 (0.72%) Aerospace
12 4 (0.48%) Automotive
12 4 (0.48%) Back Office
12 4 (0.48%) Front Office
12 4 (0.48%) German Language
12 4 (0.48%) Investment Banking
12 4 (0.48%) Spanish Language
13 3 (0.36%) Billing
Job Titles
1 168 (20.19%) Analyst
2 164 (19.71%) Service Manager
3 77 (9.25%) Delivery Manager
4 75 (9.01%) Service Analyst
5 69 (8.29%) IT Manager
6 61 (7.33%) Service Delivery Manager
7 48 (5.77%) IT Services Manager
8 47 (5.65%) Service Desk Analyst
9 43 (5.17%) Support Analyst
10 42 (5.05%) Support Engineer
11 40 (4.81%) Consultant
12 39 (4.69%) Infrastructure Engineer
13 37 (4.45%) IT Support
14 33 (3.97%) 2nd Line Support
15 29 (3.49%) ITIL Manager
16 28 (3.37%) Technical Consultant
17 26 (3.13%) Network Engineer
17 26 (3.13%) Service Desk Manager
18 25 (3.00%) Applications Support
18 25 (3.00%) Incident Manager
Libraries, Frameworks & Software Standards
1 30 (3.61%) Web Services
2 14 (1.68%) Middleware
3 11 (1.32%) REST
3 11 (1.32%) SOAP
4 8 (0.96%) .NET
5 7 (0.84%) Node.js
5 7 (0.84%) Sensu
6 6 (0.72%) SAP Fiori
6 6 (0.72%) WebSphere MQ
7 4 (0.48%) .NET Framework
7 4 (0.48%) AngularJS
7 4 (0.48%) ASP.NET
7 4 (0.48%) ASP.NET Core
7 4 (0.48%) COM
7 4 (0.48%) Entity Framework
7 4 (0.48%) LDAP
7 4 (0.48%) Natural Language Processing
7 4 (0.48%) XSLT
8 3 (0.36%) HTML
8 3 (0.36%) X-Windows
Miscellaneous
1 98 (11.78%) Analytical Skills
2 72 (8.65%) Management Information System
3 66 (7.93%) Data Centre
4 36 (4.33%) Self-Motivation
5 35 (4.21%) User Experience
6 17 (2.04%) CMDB
7 14 (1.68%) iPhone
8 13 (1.56%) Video Conferencing
9 12 (1.44%) Public Cloud
10 11 (1.32%) Driving Licence
11 9 (1.08%) Client/Server
11 9 (1.08%) iPad
12 8 (0.96%) Clustering
12 8 (0.96%) Linux Command Line
12 8 (0.96%) PKI
12 8 (0.96%) VxBlock/Vblock
13 7 (0.84%) e-Learning
14 6 (0.72%) Blackberry
14 6 (0.72%) iSeries
14 6 (0.72%) LIMS
Operating Systems
1 220 (26.44%) Windows
2 83 (9.98%) Windows 10
3 75 (9.01%) Linux
4 66 (7.93%) Windows Server
5 36 (4.33%) Windows 7
6 34 (4.09%) Unix
7 27 (3.25%) Windows Server 2012
8 20 (2.40%) Mac OS
9 18 (2.16%) Windows Server 2008
10 16 (1.92%) Android
11 11 (1.32%) Apple iOS
12 9 (1.08%) Windows 8
13 8 (0.96%) CentOS
14 6 (0.72%) Oracle Linux
14 6 (0.72%) OS/400
14 6 (0.72%) Windows Server 2003
15 3 (0.36%) Mac OS X
15 3 (0.36%) Red Hat Enterprise Linux
15 3 (0.36%) Windows 2000
16 1 (0.12%) Ubuntu
Processes & Methodologies
1 832 (100.00%) ITIL
2 297 (35.70%) Service Management
3 203 (24.40%) Service Delivery
4 161 (19.35%) Problem-Solving
5 155 (18.63%) ITSM
6 121 (14.54%) Agile Software Development
7 91 (10.94%) Project Management
8 89 (10.70%) Mentoring
9 76 (9.13%) Stakeholder Management
10 66 (7.93%) Incident Management
11 63 (7.57%) Problem Management
12 61 (7.33%) Change Management
13 57 (6.85%) DevOps
14 53 (6.37%) Infrastructure Engineering
15 49 (5.89%) PRINCE2
16 45 (5.41%) Coaching
17 44 (5.29%) Continuous Improvement
18 43 (5.17%) Root Cause Analysis
18 43 (5.17%) Service Design
19 37 (4.45%) Project Delivery
Programming Languages
1 68 (8.17%) SQL
2 60 (7.21%) PowerShell
3 21 (2.52%) Python
4 17 (2.04%) Bash Shell
5 16 (1.92%) VB
6 15 (1.80%) C
7 12 (1.44%) JavaScript
8 10 (1.20%) Java
8 10 (1.20%) R
9 9 (1.08%) Shell Script
10 8 (0.96%) C#
11 4 (0.48%) PL/SQL
11 4 (0.48%) VB6
12 2 (0.24%) T-SQL
12 2 (0.24%) VBScript
13 1 (0.12%) PHP
Qualifications
1 93 (11.18%) Degree
2 62 (7.45%) Microsoft Certification
3 42 (5.05%) Cisco Certification
4 40 (4.81%) Security Cleared
5 30 (3.61%) MCP
6 27 (3.25%) CCNA
7 26 (3.13%) Computer Science Degree
8 23 (2.76%) MCSE
9 21 (2.52%) CCNP
9 21 (2.52%) SC Cleared
10 16 (1.92%) CCIE
11 15 (1.80%) A+ Certification
12 13 (1.56%) MCSA
13 12 (1.44%) PMP
13 12 (1.44%) VMware Certified Professional (VCP)
14 11 (1.32%) PRINCE2 Certification
15 8 (0.96%) PMI Certification
16 7 (0.84%) APMP
17 6 (0.72%) ISTQB
17 6 (0.72%) VCAP
Quality Assurance & Compliance
1 112 (13.46%) SLA
2 25 (3.00%) ISO/IEC 27001
3 13 (1.56%) GDPR
4 11 (1.32%) ISO/IEC 20000
5 7 (0.84%) COBIT
6 4 (0.48%) ISO 9001
6 4 (0.48%) QA
7 3 (0.36%) HIPAA
7 3 (0.36%) ISO 14001
8 2 (0.24%) Cyber Essentials
8 2 (0.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 2 (0.24%) Sarbanes-Oxley
9 1 (0.12%) ISO 22301
9 1 (0.12%) PCI DSS
9 1 (0.12%) PMO
System Software
1 161 (19.35%) Active Directory
2 91 (10.94%) VMware Infrastructure
3 43 (5.17%) Hyper-V
4 36 (4.33%) vSphere
5 16 (1.92%) VMware ESXi
6 15 (1.80%) Citrix Hypervisor
7 13 (1.56%) Docker
7 13 (1.56%) Virtual Desktop
7 13 (1.56%) XenApp
8 9 (1.08%) Virtual Machines
9 8 (0.96%) vCloud
9 8 (0.96%) Virtual Servers
9 8 (0.96%) VMware NSX
10 5 (0.60%) Terminal Server
11 4 (0.48%) Firmware
12 3 (0.36%) Terminal Services
Systems Management
1 42 (5.05%) SCCM
2 20 (2.40%) Ansible
3 19 (2.28%) SCOM
4 18 (2.16%) vCenter Server
5 16 (1.92%) Tivoli
6 13 (1.56%) Microsoft Intune
7 12 (1.44%) Nagios
8 11 (1.32%) Opscode Chef
9 10 (1.20%) Kubernetes
10 9 (1.08%) Grafana
10 9 (1.08%) Puppet
10 9 (1.08%) SolarWinds Orion
11 8 (0.96%) Cisco Prime
12 7 (0.84%) Automic
13 6 (0.72%) Terraform
14 5 (0.60%) Microsoft Clustering
15 4 (0.48%) AirWatch
15 4 (0.48%) HP Quality Center
16 3 (0.36%) Kibana
16 3 (0.36%) Rundeck
Vendors
1 256 (30.77%) Microsoft
2 123 (14.78%) VMware
3 117 (14.06%) ServiceNow
4 116 (13.94%) Cisco
5 70 (8.41%) Citrix
6 45 (5.41%) HP
7 43 (5.17%) IBM
8 35 (4.21%) Oracle
9 24 (2.88%) BMC
9 24 (2.88%) Fortinet
10 20 (2.40%) SAP
11 19 (2.28%) NetApp
12 18 (2.16%) CheckPoint
12 18 (2.16%) Dell
13 16 (1.92%) Palo Alto
13 16 (1.92%) Remedy
14 15 (1.80%) SolarWinds
15 12 (1.44%) F5
15 12 (1.44%) Splunk
16 11 (1.32%) McAfee