Period
to 23 July 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 23 July 2018 with a comparison to the same period in the previous 2 years.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
23 Jul 2018
Same period 2017 Same period 2016
Rank 385 354 310
Rank change year-on-year -31 -44 -21
Permanent jobs citing ITIL Certification 1,417 1,614 2,124
As % of all permanent IT jobs advertised in the UK 0.82% 0.91% 1.05%
As % of the Qualifications category 3.44% 3.68% 3.87%
Number of salaries quoted 1,024 1,281 1,710
UK median annual salary £46,000 £45,000 £45,000
Median salary % change year-on-year +2.22% - -
10th Percentile £25,000 £25,750 £25,000
90th Percentile £67,500 £70,000 £72,500
UK excluding London median annual salary £45,000 £42,500 £42,046
% change year-on-year +5.88% +1.08% -1.07%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 41,159 43,819 54,921
As % of all permanent IT jobs advertised in the UK 23.76% 24.67% 27.14%
Number of salaries quoted 30,644 33,860 44,311
UK median annual salary £50,000 £45,000 £45,500
Median salary % change year-on-year +11.11% -1.10% +1.11%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

The salary distribution of IT jobs citing ITIL Certification over the 6 months to 23 July 2018.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 23 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 1,317 £47,500 +5.56% 91
UK excluding London -21 970 £45,000 +5.88% 72
London -79 400 £53,000 +0.95% 23
Midlands +56 274 £45,947 +6.85% 7
South East -32 238 £45,000 +2.27% 20
West Midlands +77 235 £47,500 +10.47% 7
North of England +2 221 £40,000 +6.67% 31
North West +4 108 £40,000 +13.39% 13
East of England -38 100 £52,500 +9.38% 6
Yorkshire -2 83 £37,500 -9.09% 17
South West -23 76 £49,938 +41.67% 4
Scotland -8 57 £34,000 -15.00% 4
Wales +21 44 £43,500 +33.85%
East Midlands -12 37 £33,000 -25.00%
North East 0 30 £40,000 +6.67% 1

For the 6 months to 23 July 2018, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 1,417 (100.00%) ITIL
2 411 (29.00%) Windows
3 386 (27.24%) Microsoft
4 362 (25.55%) Service Delivery
5 332 (23.43%) Finance
6 323 (22.79%) Service Management
7 254 (17.93%) Active Directory
8 231 (16.30%) Problem-Solving
9 229 (16.16%) SLA
10 225 (15.88%) Data Centre
11 215 (15.17%) Degree
12 208 (14.68%) Cisco
13 189 (13.34%) Stakeholder Management
14 178 (12.56%) VMware
14 178 (12.56%) Continuous Improvement
15 175 (12.35%) Project Management
16 171 (12.07%) Firewall
16 171 (12.07%) SQL
17 167 (11.79%) Problem Management
18 166 (11.71%) Incident Management
19 164 (11.57%) Analytical Skills
20 163 (11.50%) SQL Server
21 162 (11.43%) Microsoft Office
21 162 (11.43%) ITSM
22 148 (10.44%) Self-Motivation
23 146 (10.30%) Office 365
24 145 (10.23%) Citrix
25 136 (9.60%) Agile Software Development
26 131 (9.24%) PRINCE2
27 129 (9.10%) Linux

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 84 (5.93%) MS Exchange
2 62 (4.38%) SharePoint
3 50 (3.53%) Exchange Server 2010
4 33 (2.33%) IIS
5 18 (1.27%) BizTalk Server
6 17 (1.20%) Exchange Server 2013
6 17 (1.20%) Skype for Business
7 14 (0.99%) Oracle SOA Suite
8 9 (0.64%) Tomcat
9 7 (0.49%) Confluence
10 6 (0.42%) WebLogic
10 6 (0.42%) WebSphere
11 5 (0.35%) Cloud Foundry
11 5 (0.35%) CMS
11 5 (0.35%) JBoss
11 5 (0.35%) MQSeries
11 5 (0.35%) SAS
12 4 (0.28%) Exchange Server 2003
12 4 (0.28%) Oracle Service Bus
12 4 (0.28%) WebLogic Portal
Applications
1 162 (11.43%) Microsoft Office
2 53 (3.74%) Microsoft Excel
3 39 (2.75%) Microsoft PowerPoint
4 22 (1.55%) MS Visio
5 8 (0.56%) Microsoft Project
6 3 (0.21%) Camtasia
Business Applications
1 23 (1.62%) Remedy ITSM
2 21 (1.48%) Markit EDM
3 20 (1.41%) assyst
4 12 (0.85%) Dynamics CRM
5 11 (0.78%) Dynamics AX
6 6 (0.42%) Sentinel
7 5 (0.35%) CSG Singleview
7 5 (0.35%) PeopleSoft CRM
8 3 (0.21%) iTrent
8 3 (0.21%) NetSuite
8 3 (0.21%) Salesforce.com CRM
9 2 (0.14%) Dynamics NAV
9 2 (0.14%) Dynamics SL
9 2 (0.14%) Eikon
9 2 (0.14%) Elite 3E
9 2 (0.14%) Northgate Housing
9 2 (0.14%) Temenos T24
10 1 (0.071%) Cognos TM1
10 1 (0.071%) Dynamics GP
10 1 (0.071%) ResourceLink
Cloud Services
1 146 (10.30%) Office 365
2 114 (8.05%) Microsoft Azure
3 87 (6.14%) Amazon AWS
4 26 (1.83%) SaaS
5 25 (1.76%) IaaS
6 23 (1.62%) AWS CloudFormation
7 14 (0.99%) Azure Active Directory
7 14 (0.99%) Cloud Computing
7 14 (0.99%) PaaS
8 9 (0.64%) Dynamics 365
9 7 (0.49%) Mimecast
9 7 (0.49%) OpenShift
10 4 (0.28%) BrowserStack
10 4 (0.28%) Google Cloud Platform
11 3 (0.21%) Force.com
11 3 (0.21%) OneDrive
12 2 (0.14%) Boomi
12 2 (0.14%) SuccessFactors
13 1 (0.071%) Dropbox
13 1 (0.071%) Virtual Private Cloud
Communications & Networking
1 171 (12.07%) Firewall
2 106 (7.48%) WAN
3 104 (7.34%) LAN
4 76 (5.36%) VPN
5 75 (5.29%) SAN
6 66 (4.66%) DNS
7 50 (3.53%) TCP/IP
8 43 (3.03%) VoIP
9 41 (2.89%) Internet
10 35 (2.47%) NetScaler
11 28 (1.98%) Unified Communications
12 27 (1.91%) IP Telephony
12 27 (1.91%) SSL
13 26 (1.83%) Cisco ASA
13 26 (1.83%) OSPF
13 26 (1.83%) Wi-Fi
14 25 (1.76%) DHCP
14 25 (1.76%) Wireless
15 22 (1.55%) Network Security
16 21 (1.48%) Skype
Database & Business Intelligence
1 163 (11.50%) SQL Server
2 50 (3.53%) Oracle Database
3 44 (3.11%) Data Warehouse
4 31 (2.19%) MySQL
5 24 (1.69%) BusinessObjects
6 23 (1.62%) Relational Database
7 21 (1.48%) Oracle Reports
8 17 (1.20%) NoSQL
9 16 (1.13%) SQL Server Reporting Services
10 15 (1.06%) Power BI
11 14 (0.99%) SQL Server 2012
12 12 (0.85%) SQL Server Integration Services
13 10 (0.71%) Big Data
14 9 (0.64%) PostgreSQL
14 9 (0.64%) SQL Server 2008
15 7 (0.49%) MongoDB
15 7 (0.49%) SQL Server Analysis Services
16 6 (0.42%) Microsoft Analysis Services
16 6 (0.42%) Oracle Database 10g
16 6 (0.42%) PerformancePoint
Development Applications
1 19 (1.34%) Jenkins
2 16 (1.13%) Git (software)
3 15 (1.06%) JIRA
4 7 (0.49%) Subversion
5 6 (0.42%) HP UFT
5 6 (0.42%) Team Foundation Server
5 6 (0.42%) Visual Studio Team System
6 5 (0.35%) Cucumber
6 5 (0.35%) Oracle APEX
6 5 (0.35%) Selenium
7 4 (0.28%) Atlassian Bamboo
7 4 (0.28%) SoapUI
7 4 (0.28%) SpecFlow
7 4 (0.28%) TeamCity
7 4 (0.28%) TestNG
7 4 (0.28%) VersionOne
8 2 (0.14%) Bitbucket
8 2 (0.14%) Visual Studio
8 2 (0.14%) VSS/SourceSafe
9 1 (0.071%) GitLab
General
1 332 (23.43%) Finance
2 79 (5.58%) Banking
3 59 (4.16%) Legal
4 58 (4.09%) Telecoms
5 49 (3.46%) Retail
6 43 (3.03%) Advertising
7 39 (2.75%) Law
8 26 (1.83%) Marketing
9 25 (1.76%) Back Office
10 22 (1.55%) Financial Institution
11 18 (1.27%) Local Government
11 18 (1.27%) Manufacturing
12 16 (1.13%) Investment Banking
13 15 (1.06%) Publishing
14 13 (0.92%) Billing
15 8 (0.56%) French Language
15 8 (0.56%) Games
16 7 (0.49%) German Language
17 6 (0.42%) Military
18 5 (0.35%) Retail Banking
Job Titles
1 337 (23.78%) Analyst
2 172 (12.14%) Service Manager
3 130 (9.17%) Support Analyst
4 114 (8.05%) Service Analyst
5 107 (7.55%) Applications Support
6 99 (6.99%) IT Manager
7 84 (5.93%) Architect
8 79 (5.58%) Team Leader
9 76 (5.36%) Applications Support Analyst
10 72 (5.08%) Delivery Manager
11 70 (4.94%) Services Delivery Manager
12 65 (4.59%) Service Desk Analyst
13 62 (4.38%) Support Engineer
14 61 (4.30%) Project Manager
15 49 (3.46%) Service Desk Manager
16 48 (3.39%) IT Support
17 41 (2.89%) IT Analyst
17 41 (2.89%) Network Engineer
18 38 (2.68%) Senior Analyst
18 38 (2.68%) Technical Support
Libraries, Frameworks & Software Standards
1 45 (3.18%) Web Services
2 42 (2.96%) .NET
2 42 (2.96%) XML
3 23 (1.62%) HTML
4 22 (1.55%) CSS
5 21 (1.48%) SOAP
6 19 (1.34%) JSON
7 18 (1.27%) Middleware
7 18 (1.27%) REST
8 13 (0.92%) .NET Framework
9 10 (0.71%) J2EE
10 8 (0.56%) LDAP
10 8 (0.56%) SAML
11 7 (0.49%) jQuery
12 6 (0.42%) JMS
13 5 (0.35%) WCF
13 5 (0.35%) WF
14 4 (0.28%) FIX Protocol
14 4 (0.28%) Oracle Fusion
14 4 (0.28%) XML Messaging
Miscellaneous
1 225 (15.88%) Data Centre
2 164 (11.57%) Analytical Skills
3 148 (10.44%) Self-Motivation
4 99 (6.99%) Management Information System
5 94 (6.63%) Computer Science
6 48 (3.39%) Enterprise Software
7 45 (3.18%) User Experience
8 41 (2.89%) Public Cloud
9 30 (2.12%) CMDB
10 25 (1.76%) CCTV
11 21 (1.48%) Replication
12 19 (1.34%) NHS
13 18 (1.27%) Blackberry
14 17 (1.20%) Driving Licence
14 17 (1.20%) Fintech
14 17 (1.20%) SWIFT
14 17 (1.20%) Video Conferencing
15 16 (1.13%) EPoS
16 15 (1.06%) HP Storage
16 15 (1.06%) PMI
Operating Systems
1 411 (29.00%) Windows
2 129 (9.10%) Linux
2 129 (9.10%) Windows Server
3 110 (7.76%) Windows 7
4 90 (6.35%) Unix
5 71 (5.01%) Windows 10
6 50 (3.53%) Windows Server 2012
7 40 (2.82%) Windows Server 2008
8 21 (1.48%) Windows Server 2003
9 19 (1.34%) Windows 8
10 18 (1.27%) HPUX
11 16 (1.13%) Red Hat Enterprise Linux
12 15 (1.06%) Apple iOS
13 11 (0.78%) Solaris
14 8 (0.56%) Android
14 8 (0.56%) Mac OS X
14 8 (0.56%) Windows 2000
14 8 (0.56%) Windows XP
15 5 (0.35%) Oracle Linux
16 3 (0.21%) Ubuntu
Processes & Methodologies
1 1,417 (100.00%) ITIL
2 362 (25.55%) Service Delivery
3 323 (22.79%) Service Management
4 231 (16.30%) Problem-Solving
5 189 (13.34%) Stakeholder Management
6 178 (12.56%) Continuous Improvement
7 175 (12.35%) Project Management
8 167 (11.79%) Problem Management
9 166 (11.71%) Incident Management
10 162 (11.43%) ITSM
11 136 (9.60%) Agile Software Development
12 131 (9.24%) PRINCE2
13 113 (7.97%) Change Management
14 104 (7.34%) Root Cause Analysis
15 98 (6.92%) Presales
16 77 (5.43%) Service Design
17 71 (5.01%) Asset Management
18 65 (4.59%) Mentoring
19 64 (4.52%) Configuration Management
20 63 (4.45%) Process Improvement
Programming Languages
1 171 (12.07%) SQL
2 97 (6.85%) PowerShell
3 64 (4.52%) Java
4 40 (2.82%) JavaScript
5 35 (2.47%) Shell Script
6 24 (1.69%) Python
7 23 (1.62%) PL/SQL
8 21 (1.48%) C#
9 14 (0.99%) C
9 14 (0.99%) PHP
9 14 (0.99%) T-SQL
10 10 (0.71%) C++
10 10 (0.71%) VB
11 9 (0.64%) Bash Shell
12 8 (0.56%) Ruby
13 7 (0.49%) VBScript
14 6 (0.42%) Perl
15 5 (0.35%) Groovy
15 5 (0.35%) Scala
16 4 (0.28%) Tcl
Qualifications
1 215 (15.17%) Degree
2 104 (7.34%) Microsoft Certification
3 80 (5.65%) Computer Science Degree
4 73 (5.15%) Cisco Certification
5 72 (5.08%) Security Cleared
6 58 (4.09%) CCNA
7 56 (3.95%) SC Cleared
8 47 (3.32%) CCNP
9 44 (3.11%) MCSE
10 38 (2.68%) MCP
11 31 (2.19%) PRINCE2 Certification
12 29 (2.05%) PMI Certification
13 28 (1.98%) MCSA
14 22 (1.55%) MCITP
15 18 (1.27%) PMP
16 16 (1.13%) Sun Certification
17 15 (1.06%) CISSP
18 14 (0.99%) A+ Certification
18 14 (0.99%) CISM
18 14 (0.99%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 229 (16.16%) SLA
2 45 (3.18%) GDPR
3 40 (2.82%) Data Quality
4 39 (2.75%) ISO/IEC 27001
5 37 (2.61%) QA
6 27 (1.91%) PCI DSS
7 22 (1.55%) PMO
8 19 (1.34%) Cyber Essentials
9 15 (1.06%) COBIT
10 13 (0.92%) ISO/IEC 20000
11 12 (0.85%) ISO/IEC 19770
12 9 (0.64%) Cyber Essentials PLUS
13 8 (0.56%) GPG13
14 7 (0.49%) ISO 9001
15 4 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 3 (0.21%) Disclosure Scotland
17 2 (0.14%) GAMP
17 2 (0.14%) IFRS
17 2 (0.14%) IFRS 9
18 1 (0.071%) ISAE 3402
System Software
1 254 (17.93%) Active Directory
2 105 (7.41%) VMware Infrastructure
3 62 (4.38%) VMware ESXi
4 50 (3.53%) XenApp
5 49 (3.46%) vSphere
6 43 (3.03%) Hyper-V
6 43 (3.03%) Microsoft App-V
7 36 (2.54%) XenDesktop
8 12 (0.85%) Firmware
9 10 (0.71%) Docker
9 10 (0.71%) Terminal Services
10 9 (0.64%) vCloud
11 7 (0.49%) VMware NSX
12 5 (0.35%) Virtual Machines
13 4 (0.28%) Virtual Servers
14 2 (0.14%) Shibboleth
15 1 (0.071%) Citrix Presentation Server
15 1 (0.071%) Oracle RAC
15 1 (0.071%) oVirt
15 1 (0.071%) RHEV
Systems Management
1 97 (6.85%) SCCM
2 30 (2.12%) vCenter Server
3 27 (1.91%) Puppet
4 25 (1.76%) Opscode Chef
4 25 (1.76%) vMotion
5 23 (1.62%) SCVMM
6 15 (1.06%) HP Data Protector
7 14 (0.99%) SCOM
8 13 (0.92%) Cisco CUCM
8 13 (0.92%) FortiGate
9 11 (0.78%) Single Sign-On
10 10 (0.71%) NetBackup
10 10 (0.71%) WSUS
11 8 (0.56%) Ansible
12 6 (0.42%) HP Quality Center
12 6 (0.42%) Kubernetes
12 6 (0.42%) Terraform
13 5 (0.35%) AirWatch
13 5 (0.35%) Backup Exec
13 5 (0.35%) SCSM
Vendors
1 386 (27.24%) Microsoft
2 208 (14.68%) Cisco
3 178 (12.56%) VMware
4 145 (10.23%) Citrix
5 124 (8.75%) HP
6 116 (8.19%) Oracle
7 103 (7.27%) CheckPoint
8 96 (6.77%) ServiceNow
9 75 (5.29%) Fortinet
10 45 (3.18%) IBM
10 45 (3.18%) Remedy
11 31 (2.19%) SAP
12 29 (2.05%) Ivanti
13 26 (1.83%) 3PAR
14 24 (1.69%) Veeam
15 23 (1.62%) Apple
16 22 (1.55%) F5
16 22 (1.55%) Palo Alto
17 21 (1.48%) Vermilion
18 20 (1.41%) SolarWinds