Period
to 18 October 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 18 October 2021 with a comparison to the same period in the previous 2 years.

ITIL Certification
UK
6 months to
18 Oct 2021
Same period 2020 Same period 2019
Rank 560 399 446
Rank change year-on-year -161 +47 -49
Permanent jobs citing ITIL Certification 562 321 928
As % of all permanent jobs advertised in the UK 0.45% 0.67% 0.68%
As % of the Qualifications category 2.08% 3.11% 2.93%
Number of salaries quoted 465 260 771
10th Percentile £32,500 £31,250 £26,750
25th Percentile £41,250 £40,000 £33,133
Median annual salary (50th Percentile) £50,000 £47,750 £45,000
Median % change year-on-year +4.71% +6.11% -2.17%
75th Percentile £65,000 £63,750 £60,125
90th Percentile £77,500 £73,750 £67,500
UK excluding London median annual salary £49,500 £43,500 £44,000
% change year-on-year +13.79% -1.14% +3.53%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 27,063 10,333 31,720
As % of all permanent IT jobs advertised in the UK 21.60% 21.56% 23.10%
Number of salaries quoted 15,095 7,944 23,584
10th Percentile £31,250 £31,250 £26,918
25th Percentile £40,500 £41,250 £35,000
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £72,500 £71,250 £66,500
90th Percentile £87,500 £87,500 £82,500
UK excluding London median annual salary £48,000 £48,500 £45,000
% change year-on-year -1.03% +7.78% -

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

Salary distribution for jobs citing ITIL Certification over the 6 months to 18 October 2021.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 18 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -142 529 £50,000 +3.09% 102
UK excluding London -134 338 £49,500 +13.79% 91
London -172 193 £57,500 +4.55% 19
Work from Home -195 107 £52,000 +9.47% 18
South East -117 86 £52,000 +9.47% 17
North of England -93 83 £42,500 +3.66% 42
Midlands -113 64 £45,000 - 12
South West -63 53 £50,000 +29.87% 6
West Midlands -125 46 £42,500 -5.56% 7
North West -74 38 £47,500 +15.85% 26
East of England -80 38 £47,500 +5.79% 5
Yorkshire -103 32 £37,320 -6.70% 15
East Midlands -70 16 £51,250 +70.83% 5
Wales -37 15 £44,000 -
North East -23 13 £45,000 +100.00% 1
Scotland -84 9 £44,000 +35.38% 8
Northern Ireland - 2 £30,000 - 1

For the 6 months to 18 October 2021, IT jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL Certification.

1 562 (100.00%) ITIL
2 187 (33.27%) Service Management
3 185 (32.92%) Microsoft
4 169 (30.07%) Service Delivery
5 156 (27.76%) Social Skills
6 134 (23.84%) Windows
7 123 (21.89%) ITSM
8 122 (21.71%) Azure
9 113 (20.11%) Finance
10 108 (19.22%) Microsoft 365
11 101 (17.97%) Degree
12 100 (17.79%) Agile Software Development
13 99 (17.62%) Active Directory
14 86 (15.30%) SLA
14 86 (15.30%) Change Management
15 85 (15.12%) Stakeholder Management
15 85 (15.12%) Problem-Solving
16 83 (14.77%) Incident Management
17 81 (14.41%) VMware
17 81 (14.41%) ServiceNow
18 73 (12.99%) Problem Management
19 68 (12.10%) Continuous Improvement
20 64 (11.39%) Project Management
21 63 (11.21%) Windows Server
22 62 (11.03%) SQL
23 60 (10.68%) Analytical Skills
24 54 (9.61%) VMware Infrastructure
25 50 (8.90%) Microsoft Certification
26 46 (8.19%) DNS
27 45 (8.01%) Microsoft Office

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (4.45%) SharePoint
2 13 (2.31%) MS Exchange
3 10 (1.78%) Skype for Business
4 7 (1.25%) IIS
5 6 (1.07%) Confluence
6 5 (0.89%) Exchange Server 2013
6 5 (0.89%) SharePoint 2013
7 4 (0.71%) BizTalk Server
8 3 (0.53%) Elasticsearch
8 3 (0.53%) Exchange Server 2010
8 3 (0.53%) Oracle SOA Suite
8 3 (0.53%) Tomcat
9 2 (0.36%) CMS
9 2 (0.36%) Headless CMS
10 1 (0.18%) Apache
10 1 (0.18%) Blackberry Enterprise Server
10 1 (0.18%) IBM Notes
10 1 (0.18%) WebLogic
Applications
1 45 (8.01%) Microsoft Office
2 18 (3.20%) Microsoft Excel
3 10 (1.78%) MS Visio
4 9 (1.60%) Microsoft PowerPoint
5 8 (1.42%) Microsoft Project
Business Applications
1 7 (1.25%) Elite 3E
2 4 (0.71%) Dynamics CRM
2 4 (0.71%) Remedy ITSM
3 3 (0.53%) Exchequer
4 2 (0.36%) Murex MxG2000
4 2 (0.36%) Remedy AR System
5 1 (0.18%) Dynamics AX
5 1 (0.18%) Dynamics GP
5 1 (0.18%) Maximo
5 1 (0.18%) SAP Oil and Gas
5 1 (0.18%) Visualfiles
Cloud Services
1 122 (21.71%) Azure
2 108 (19.22%) Microsoft 365
3 37 (6.58%) AWS
4 26 (4.63%) SaaS
5 20 (3.56%) Power Platform
6 17 (3.02%) IaaS
7 14 (2.49%) Azure Active Directory
7 14 (2.49%) PaaS
8 12 (2.14%) GCP
9 10 (1.78%) Dynamics 365
10 6 (1.07%) Azure Data Factory
11 5 (0.89%) Azure Cosmos DB
11 5 (0.89%) OneDrive
11 5 (0.89%) PowerApps
12 4 (0.71%) Mimecast
12 4 (0.71%) Yammer
13 3 (0.53%) Azure App Service
13 3 (0.53%) Datadog
14 2 (0.36%) Azure Logic Apps
14 2 (0.36%) Azure Storage
Communications & Networking
1 46 (8.19%) DNS
2 38 (6.76%) DHCP
3 34 (6.05%) Firewall
3 34 (6.05%) WAN
4 28 (4.98%) LAN
5 21 (3.74%) TCP/IP
5 21 (3.74%) Wi-Fi
6 20 (3.56%) VPN
7 16 (2.85%) SAN
8 15 (2.67%) Network Security
9 14 (2.49%) VoIP
10 11 (1.96%) Intranet
10 11 (1.96%) Wireless
11 10 (1.78%) Remote Desktop
11 10 (1.78%) Skype
12 7 (1.25%) MPLS
13 6 (1.07%) VLAN
14 5 (0.89%) Cisco IOS
14 5 (0.89%) Internet
14 5 (0.89%) iSCSI
Database & Business Intelligence
1 43 (7.65%) SQL Server
2 20 (3.56%) Power BI
3 13 (2.31%) SQL Server 2012
4 12 (2.14%) MySQL
5 8 (1.42%) Data Warehouse
5 8 (1.42%) SQL Server 2008
6 7 (1.25%) Azure SQL Database
6 7 (1.25%) Relational Database
7 6 (1.07%) SQL Server Integration Services
8 5 (0.89%) RDBMS
8 5 (0.89%) SQL Server 2005
8 5 (0.89%) SQL Server 2014
8 5 (0.89%) SQL Server 2016
8 5 (0.89%) SQL Server Reporting Services
9 4 (0.71%) SQL Server Analysis Services
10 3 (0.53%) Data Vault
10 3 (0.53%) GIS
10 3 (0.53%) Redis
10 3 (0.53%) SQL Server 2019
11 2 (0.36%) Metadata
Development Applications
1 13 (2.31%) JIRA
2 3 (0.53%) GitLab
2 3 (0.53%) Jenkins
2 3 (0.53%) Travis CI
3 2 (0.36%) Git (software)
4 1 (0.18%) Bitbucket
4 1 (0.18%) IntelliJ
4 1 (0.18%) MSI
4 1 (0.18%) Visual Studio
General
1 156 (27.76%) Social Skills
2 113 (20.11%) Finance
3 60 (10.68%) Analytical Skills
4 34 (6.05%) Law
5 29 (5.16%) Telecoms
6 27 (4.80%) Legal
6 27 (4.80%) Public Sector
7 25 (4.45%) Retail
8 21 (3.74%) Presentation Skills
9 17 (3.02%) Banking
10 13 (2.31%) Inclusion and Diversity
10 13 (2.31%) Influencing Skills
11 11 (1.96%) Pharmaceutical
12 10 (1.78%) Advertising
13 9 (1.60%) Manufacturing
14 7 (1.25%) Back Office
14 7 (1.25%) Front Office
14 7 (1.25%) Organisational Skills
15 6 (1.07%) Financial Institution
15 6 (1.07%) Games
Job Titles
1 115 (20.46%) Service Manager
2 105 (18.68%) Analyst
3 65 (11.57%) IT Manager
4 61 (10.85%) Delivery Manager
5 57 (10.14%) Service Delivery Manager
6 34 (6.05%) Support Analyst
7 33 (5.87%) IT Services Manager
8 31 (5.52%) Incident Manager
9 30 (5.34%) Architect
9 30 (5.34%) Business Analyst
10 27 (4.80%) Administrator
10 27 (4.80%) Applications Support
11 19 (3.38%) Support Engineer
12 18 (3.20%) IT Support
12 18 (3.20%) ITIL Manager
12 18 (3.20%) Service Analyst
13 16 (2.85%) 2nd Line Support
13 16 (2.85%) Applications Support Analyst
13 16 (2.85%) IT Services Delivery Manager
13 16 (2.85%) Problem Manager
Libraries, Frameworks & Software Standards
1 15 (2.67%) JSON
2 14 (2.49%) Web Services
3 13 (2.31%) XML
4 11 (1.96%) HTML
5 10 (1.78%) LAMP
5 10 (1.78%) REST
5 10 (1.78%) SOAP
6 9 (1.60%) CSS
6 9 (1.60%) Middleware
7 8 (1.42%) AngularJS
7 8 (1.42%) Twitter Bootstrap
8 7 (1.25%) LDAP
9 4 (0.71%) .NET
9 4 (0.71%) FIX Protocol
9 4 (0.71%) SAML
9 4 (0.71%) WAMP
10 3 (0.53%) Velocity
11 1 (0.18%) ADO
11 1 (0.18%) JMS
11 1 (0.18%) YAML
Miscellaneous
1 36 (6.41%) Management Information System
2 35 (6.23%) Self-Motivation
3 28 (4.98%) Data Centre
4 20 (3.56%) Enterprise Software
5 17 (3.02%) User Experience
6 14 (2.49%) NHS
7 11 (1.96%) Replication
8 9 (1.60%) Enterprise Storage
9 8 (1.42%) Clustering
9 8 (1.42%) Housing Association
10 7 (1.25%) PKI
10 7 (1.25%) Video Conferencing
11 6 (1.07%) CMDB
11 6 (1.07%) Microsoft Licensing
12 5 (0.89%) Driving Licence
12 5 (0.89%) Fixed Income
13 4 (0.71%) Biotechnology
13 4 (0.71%) Equities
13 4 (0.71%) Private Cloud
13 4 (0.71%) Reinsurance
Operating Systems
1 134 (23.84%) Windows
2 63 (11.21%) Windows Server
3 45 (8.01%) Linux
4 36 (6.41%) Windows 10
5 16 (2.85%) Windows Server 2016
6 12 (2.14%) Unix
6 12 (2.14%) Windows Server 2012
7 9 (1.60%) Windows Server 2019
8 8 (1.42%) Mac OS
8 8 (1.42%) Mac OS X
9 5 (0.89%) Apple iOS
9 5 (0.89%) Red Hat Enterprise Linux
9 5 (0.89%) Windows Server 2008
10 3 (0.53%) AIX
10 3 (0.53%) Ubuntu
10 3 (0.53%) Windows 7
11 2 (0.36%) Android
11 2 (0.36%) Debian
12 1 (0.18%) Windows XP
Processes & Methodologies
1 562 (100.00%) ITIL
2 187 (33.27%) Service Management
3 169 (30.07%) Service Delivery
4 123 (21.89%) ITSM
5 100 (17.79%) Agile Software Development
6 86 (15.30%) Change Management
7 85 (15.12%) Problem-Solving
7 85 (15.12%) Stakeholder Management
8 83 (14.77%) Incident Management
9 73 (12.99%) Problem Management
10 68 (12.10%) Continuous Improvement
11 64 (11.39%) Project Management
12 44 (7.83%) Release Management
13 41 (7.30%) SDLC
14 36 (6.41%) Decision-Making
15 33 (5.87%) Project Delivery
16 32 (5.69%) Mentoring
17 30 (5.34%) Service Design
18 29 (5.16%) Line Management
19 28 (4.98%) Process Improvement
Programming Languages
1 62 (11.03%) SQL
2 44 (7.83%) PowerShell
3 12 (2.14%) JavaScript
4 9 (1.60%) T-SQL
5 7 (1.25%) C
6 6 (1.07%) VBScript
7 5 (0.89%) Bash Shell
7 5 (0.89%) VB
8 4 (0.71%) Python
9 3 (0.53%) Perl
9 3 (0.53%) PHP
9 3 (0.53%) Ruby
10 2 (0.36%) Java
11 1 (0.18%) Bicep
11 1 (0.18%) C#
11 1 (0.18%) Shell Script
Qualifications
1 101 (17.97%) Degree
2 50 (8.90%) Microsoft Certification
3 38 (6.76%) Security Cleared
4 30 (5.34%) SC Cleared
5 26 (4.63%) MCSA
6 21 (3.74%) CCNA
6 21 (3.74%) Cisco Certification
7 20 (3.56%) MCP
8 15 (2.67%) Computer Science Degree
9 14 (2.49%) MCSE
10 12 (2.14%) VMware Certified Professional (VCP)
11 10 (1.78%) A+ Certification
11 10 (1.78%) PRINCE2 Certification
12 9 (1.60%) ITIL Foundation Certificate
13 8 (1.42%) CISSP
14 7 (1.25%) MCTS
15 6 (1.07%) Citrix Certification
16 5 (0.89%) CCA
16 5 (0.89%) PMI Certification
16 5 (0.89%) PMP
Quality Assurance & Compliance
1 86 (15.30%) SLA
2 25 (4.45%) QA
3 23 (4.09%) ISO/IEC 27001
4 13 (2.31%) GDPR
5 6 (1.07%) ISO/IEC 20000
6 5 (0.89%) Cyber Essentials
7 4 (0.71%) PCI DSS
8 3 (0.53%) Cyber Essentials PLUS
8 3 (0.53%) GxP
8 3 (0.53%) ISO 9001
8 3 (0.53%) PMO
9 2 (0.36%) COBIT
9 2 (0.36%) Data Quality
9 2 (0.36%) GRC
9 2 (0.36%) NCSC
9 2 (0.36%) NIST
10 1 (0.18%) DICOM
10 1 (0.18%) HL7
10 1 (0.18%) ISO 9000
System Software
1 99 (17.62%) Active Directory
2 54 (9.61%) VMware Infrastructure
3 30 (5.34%) Hyper-V
4 9 (1.60%) vSphere
5 8 (1.42%) Docker
6 7 (1.25%) XenDesktop
7 5 (0.89%) VMware Server
7 5 (0.89%) XenApp
8 4 (0.71%) Shibboleth
9 3 (0.53%) Terminal Services
9 3 (0.53%) vCloud
10 2 (0.36%) Citrix Hypervisor
10 2 (0.36%) Microsoft App-V
10 2 (0.36%) Virtual Desktop
11 1 (0.18%) DFS Replication
11 1 (0.18%) Firmware
11 1 (0.18%) Veritas Cluster Server
11 1 (0.18%) Virtual Machines
11 1 (0.18%) Virtual Servers
11 1 (0.18%) VMware Workstation
Systems Management
1 37 (6.58%) SCCM
2 24 (4.27%) Microsoft Intune
3 10 (1.78%) Terraform
4 8 (1.42%) Kubernetes
5 7 (1.25%) WSUS
6 5 (0.89%) Active Directory Federation Services
6 5 (0.89%) SCOM
6 5 (0.89%) Tivoli Storage Manager
7 4 (0.71%) Nagios
7 4 (0.71%) Puppet
8 3 (0.53%) Ansible
8 3 (0.53%) Docker Swarm
8 3 (0.53%) Opscode Chef
8 3 (0.53%) Opsgenie
8 3 (0.53%) Single Sign-On
9 2 (0.36%) AirWatch
9 2 (0.36%) Backup Exec
9 2 (0.36%) Tivoli
10 1 (0.18%) Grafana
10 1 (0.18%) NetBackup
Vendors
1 185 (32.92%) Microsoft
2 81 (14.41%) ServiceNow
2 81 (14.41%) VMware
3 34 (6.05%) Cisco
4 33 (5.87%) Citrix
5 22 (3.91%) Oracle
6 21 (3.74%) IBM
7 20 (3.56%) SAP
8 19 (3.38%) Meraki
9 16 (2.85%) Dell
10 15 (2.67%) Apple
10 15 (2.67%) HP
11 13 (2.31%) Veeam
12 10 (1.78%) iManage
13 9 (1.60%) NetApp
13 9 (1.60%) Remedy
13 9 (1.60%) Sophos
14 8 (1.42%) Snow
15 7 (1.25%) Adobe
15 7 (1.25%) Palo Alto