Period
to 19 October 2019

The following table provides summary statistics for permanent job vacancies advertised in Warwickshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 October 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
West Midlands > Warwickshire
6 months to
19 Oct 2019
Same period 2018 Same period 2017
Rank 62 45 112
Rank change year-on-year -17 +67 -1
Permanent jobs citing ITSM 22 22 1
As % of all permanent IT jobs advertised in Warwickshire 2.59% 2.85% 0.079%
As % of the Processes & Methodologies category 2.79% 3.06% 0.086%
Number of salaries quoted 18 19 0
Warwickshire median annual salary £50,875 £45,000 -
Median salary % change year-on-year +13.06% - -
West Midlands median annual salary £46,000 £30,000 £50,000
% change year-on-year +53.33% -40.00% +17.65%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Warwickshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Warwickshire
Permanent vacancies with a requirement for process or methodology skills 789 720 1,160
As % of all permanent IT jobs advertised in Warwickshire 92.71% 93.14% 92.14%
Number of salaries quoted 515 571 1,054
Warwickshire median annual salary £45,000 £42,500 £37,500
Median salary % change year-on-year +5.88% +13.33% -6.25%
10th Percentile £30,000 £26,250 £23,750
90th Percentile £71,250 £67,500 £58,750
West Midlands median annual salary £45,000 £44,898 £40,000
% change year-on-year +0.23% +12.25% -

ITSM
Job Vacancy Trend in Warwickshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Warwickshire.

Job vacancy trend for ITSM in Warwickshire

ITSM
Salary Trend in Warwickshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Warwickshire.

Salary trend for ITSM in Warwickshire

ITSM
Salary Histogram in Warwickshire

The salary distribution of IT jobs citing ITSM in Warwickshire over the 6 months to 19 October 2019.

Salary histogram for ITSM in Warwickshire

ITSM
Job Locations in Warwickshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Warwickshire region over the 6 months to 19 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwick -20 4 £35,000 -32.04% 1
Nuneaton - 4 £55,000 -
Atherstone +2 3 - - 1
Rugby - 3 £48,750 -
ITSM
West Midlands

For the 6 months to 19 October 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Warwickshire region with a requirement for ITSM.

1 10 (45.45%) ITIL
1 10 (45.45%) Service Management
2 9 (40.91%) Change Management
2 9 (40.91%) Remedy ITSM
2 9 (40.91%) Remedy
2 9 (40.91%) Continuous Improvement
3 7 (31.82%) Service Design
3 7 (31.82%) Acceptance Criteria
3 7 (31.82%) Knowledge Management
3 7 (31.82%) CMDB
4 6 (27.27%) Problem Management
4 6 (27.27%) Incident Management
4 6 (27.27%) User Acceptance Testing
4 6 (27.27%) Retail
4 6 (27.27%) Asset Management
4 6 (27.27%) NHS
4 6 (27.27%) Capacity Management
5 5 (22.73%) SOAP
5 5 (22.73%) Web Services
5 5 (22.73%) BMC
6 4 (18.18%) Load Balancing
6 4 (18.18%) SAML
6 4 (18.18%) Single Sign-On
7 3 (13.64%) Operational Acceptance Criteria
7 3 (13.64%) DevOps
7 3 (13.64%) Windows Server
7 3 (13.64%) MSI
7 3 (13.64%) Unix
7 3 (13.64%) Windows
7 3 (13.64%) Linux

ITSM
Co-occurring IT Skills in Warwickshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (9.09%) Microsoft Office
Business Applications
1 9 (40.91%) Remedy ITSM
Cloud Services
1 2 (9.09%) AWS
1 2 (9.09%) Azure
1 2 (9.09%) Office 365
Communications & Networking
1 2 (9.09%) TCP/IP
2 1 (4.55%) Internet
Development Applications
1 3 (13.64%) MSI
2 2 (9.09%) Jenkins
General
1 6 (27.27%) Retail
2 1 (4.55%) Finance
2 1 (4.55%) Telecoms
Job Titles
1 6 (27.27%) Support Engineer
2 5 (22.73%) Infrastructure Manager
3 4 (18.18%) Applications Engineer
3 4 (18.18%) Applications Support
3 4 (18.18%) Applications Support Engineer
3 4 (18.18%) Technical Engineer
3 4 (18.18%) Technical Support
3 4 (18.18%) Technical Support Engineer
4 3 (13.64%) Infrastructure Operations Manager
4 3 (13.64%) Operations Manager
5 2 (9.09%) Cloud Engineer
5 2 (9.09%) Field Engineer
5 2 (9.09%) IT Infrastructure Manager
5 2 (9.09%) IT Manager
5 2 (9.09%) Linux Engineer
5 2 (9.09%) Platform Engineer
5 2 (9.09%) Remedy Specialist
6 1 (4.55%) 2nd Line Support Engineer
6 1 (4.55%) Consultant
6 1 (4.55%) Remedy Consultant
Libraries, Frameworks & Software Standards
1 5 (22.73%) SOAP
1 5 (22.73%) Web Services
2 4 (18.18%) SAML
3 1 (4.55%) AngularJS
3 1 (4.55%) CSS
3 1 (4.55%) DHTML
3 1 (4.55%) HTML
3 1 (4.55%) HTML5
3 1 (4.55%) jQuery
3 1 (4.55%) REST
3 1 (4.55%) XHTML
Miscellaneous
1 7 (31.82%) CMDB
2 6 (27.27%) NHS
3 1 (4.55%) SCADA
Operating Systems
1 3 (13.64%) Linux
1 3 (13.64%) Unix
1 3 (13.64%) Windows
1 3 (13.64%) Windows Server
2 2 (9.09%) Mac OS X
2 2 (9.09%) Windows 10
2 2 (9.09%) Windows 7
2 2 (9.09%) Windows 8
2 2 (9.09%) Windows Server 2008
2 2 (9.09%) Windows Server 2012
Processes & Methodologies
1 10 (45.45%) ITIL
1 10 (45.45%) Service Management
2 9 (40.91%) Change Management
2 9 (40.91%) Continuous Improvement
3 7 (31.82%) Acceptance Criteria
3 7 (31.82%) Knowledge Management
3 7 (31.82%) Service Design
4 6 (27.27%) Asset Management
4 6 (27.27%) Capacity Management
4 6 (27.27%) Incident Management
4 6 (27.27%) Problem Management
4 6 (27.27%) User Acceptance Testing
5 4 (18.18%) Load Balancing
6 3 (13.64%) DevOps
6 3 (13.64%) Operational Acceptance Criteria
6 3 (13.64%) Stakeholder Management
7 2 (9.09%) Agile Software Development
7 2 (9.09%) DevSecOps
7 2 (9.09%) Operational Acceptance Testing
7 2 (9.09%) Project Management
Programming Languages
1 3 (13.64%) Java
2 2 (9.09%) Bash Shell
2 2 (9.09%) Groovy
2 2 (9.09%) SQL
3 1 (4.55%) JavaScript
3 1 (4.55%) T-SQL
Qualifications
1 1 (4.55%) Degree
1 1 (4.55%) GNVQ
Quality Assurance & Compliance
1 2 (9.09%) SLA
System Software
1 2 (9.09%) Active Directory
1 2 (9.09%) Docker
2 1 (4.55%) VMware Infrastructure
Systems Management
1 4 (18.18%) Single Sign-On
2 2 (9.09%) Kubernetes
Vendors
1 9 (40.91%) Remedy
2 5 (22.73%) BMC
3 1 (4.55%) Citrix
3 1 (4.55%) ServiceNow
3 1 (4.55%) VMware