Period
to 13 November 2018

The following table provides summary statistics for permanent job vacancies advertised in Warwickshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 13 November 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
West Midlands > Warwickshire
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 53 103 105
Rank change year-on-year +50 +2 -1
Permanent jobs citing ITSM 16 1 6
As % of all permanent IT jobs advertised in Warwickshire 2.21% 0.078% 0.49%
As % of the Processes & Methodologies category 2.42% 0.086% 0.53%
Number of salaries quoted 13 0 3
Warwickshire median annual salary £45,000 - £46,000
West Midlands median annual salary £27,500 £52,500 £40,000
% change year-on-year -47.62% +31.25% +1.91%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Warwickshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Warwickshire
Permanent vacancies with a requirement for process or methodology skills 660 1,158 1,126
As % of all permanent IT jobs advertised in Warwickshire 91.29% 90.82% 92.67%
Number of salaries quoted 516 1,050 865
Warwickshire median annual salary £42,500 £37,500 £38,500
Median salary % change year-on-year +13.33% -2.60% +2.67%
10th Percentile £26,750 £23,750 £22,850
90th Percentile £67,500 £60,000 £58,750
West Midlands median annual salary £45,000 £40,000 £40,000
% change year-on-year +12.50% - -

ITSM
Job Vacancy Trend in Warwickshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Warwickshire.

Job vacancy trend for ITSM in Warwickshire

ITSM
Salary Trend in Warwickshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Warwickshire.

Salary trend for ITSM in Warwickshire

ITSM
Salary Histogram in Warwickshire

The salary distribution of IT jobs citing ITSM in Warwickshire over the 6 months to 13 November 2018.

Salary histogram for ITSM in Warwickshire

ITSM
Job Locations in Warwickshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Warwickshire region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwick - 13 £51,500 -
Stratford-upon-Avon - 2 £36,750 -
Atherstone - 1 £45,000 -
ITSM
West Midlands

For the 6 months to 13 November 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Warwickshire region with a requirement for ITSM.

1 14 (87.50%) Service Management
2 12 (75.00%) Degree
2 12 (75.00%) Remedy
2 12 (75.00%) Remedy ITSM
3 11 (68.75%) Change Management
4 10 (62.50%) BMC
4 10 (62.50%) Mobile App
4 10 (62.50%) Computer Science Degree
5 7 (43.75%) Windows
6 6 (37.50%) HTML
6 6 (37.50%) JavaScript
6 6 (37.50%) SQL
6 6 (37.50%) CSS
6 6 (37.50%) Unix
6 6 (37.50%) Internet
6 6 (37.50%) Integration Testing
6 6 (37.50%) Problem-Solving
6 6 (37.50%) System Integration Testing
7 4 (25.00%) Continuous Improvement
7 4 (25.00%) Self-Motivation
8 3 (18.75%) Analytical Skills
9 2 (12.50%) Service Delivery
9 2 (12.50%) Management Information System
9 2 (12.50%) Network Security
9 2 (12.50%) ISO/IEC 20000
9 2 (12.50%) Computer Science
9 2 (12.50%) QA
9 2 (12.50%) Software Testing
9 2 (12.50%) Enterprise Architecture
9 2 (12.50%) ISO/IEC 27001

ITSM
Co-occurring IT Skills in Warwickshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (6.25%) Microsoft Office
Business Applications
1 12 (75.00%) Remedy ITSM
Cloud Services
1 1 (6.25%) Office 365
Communications & Networking
1 6 (37.50%) Internet
2 2 (12.50%) Network Security
3 1 (6.25%) BGP
3 1 (6.25%) Cisco ASA
3 1 (6.25%) DSL
3 1 (6.25%) EIGRP
3 1 (6.25%) Firewall
3 1 (6.25%) MPLS
3 1 (6.25%) OSPF
3 1 (6.25%) TCP/IP
3 1 (6.25%) WAN
Job Titles
1 10 (62.50%) Developer
2 6 (37.50%) Applications Developer
2 6 (37.50%) Remedy Developer
3 3 (18.75%) Applications Specialist
3 3 (18.75%) Applications Support
3 3 (18.75%) Applications Support Specialist
3 3 (18.75%) Support Specialist
4 2 (12.50%) 2nd Line Support
4 2 (12.50%) ITSM Developer
4 2 (12.50%) ITSM Specialist
4 2 (12.50%) Remedy Specialist
4 2 (12.50%) Systems Manager
5 1 (6.25%) 2nd Line Engineer
5 1 (6.25%) 2nd Line Service Desk Analyst
5 1 (6.25%) IT Analyst
5 1 (6.25%) IT Support
5 1 (6.25%) Service Desk Support
5 1 (6.25%) Service Desk Support Analyst
5 1 (6.25%) ServiceNow Consultant
5 1 (6.25%) Voice Support Engineer
Libraries, Frameworks & Software Standards
1 6 (37.50%) CSS
1 6 (37.50%) HTML
Miscellaneous
1 10 (62.50%) Mobile App
2 4 (25.00%) Self-Motivation
3 3 (18.75%) Analytical Skills
4 2 (12.50%) Computer Science
4 2 (12.50%) Management Information System
Operating Systems
1 7 (43.75%) Windows
2 6 (37.50%) Unix
3 1 (6.25%) Mac OS X
3 1 (6.25%) Windows 10
3 1 (6.25%) Windows 7
3 1 (6.25%) Windows 8
3 1 (6.25%) Windows Server
3 1 (6.25%) Windows Server 2008
3 1 (6.25%) Windows Server 2012
Processes & Methodologies
1 14 (87.50%) Service Management
2 11 (68.75%) Change Management
3 6 (37.50%) Integration Testing
3 6 (37.50%) Problem-Solving
3 6 (37.50%) System Integration Testing
4 4 (25.00%) Continuous Improvement
5 2 (12.50%) Enterprise Architecture
5 2 (12.50%) Performance Measurement
5 2 (12.50%) Performance Monitoring
5 2 (12.50%) Service Delivery
5 2 (12.50%) Software Testing
5 2 (12.50%) Systems Engineering
6 1 (6.25%) Decision-Making
6 1 (6.25%) ITIL
6 1 (6.25%) Line Management
6 1 (6.25%) Mathematics
6 1 (6.25%) People Management
6 1 (6.25%) Problem Management
6 1 (6.25%) Project Management
6 1 (6.25%) User Acceptance Testing
Programming Languages
1 6 (37.50%) JavaScript
1 6 (37.50%) SQL
2 1 (6.25%) C
Qualifications
1 12 (75.00%) Degree
2 10 (62.50%) Computer Science Degree
3 1 (6.25%) CCNP
3 1 (6.25%) Cisco Certification
Quality Assurance & Compliance
1 2 (12.50%) ISO/IEC 20000
1 2 (12.50%) ISO/IEC 27001
1 2 (12.50%) QA
System Software
1 1 (6.25%) Active Directory
1 1 (6.25%) Virtual Servers
1 1 (6.25%) XenApp
Systems Management
1 1 (6.25%) Cisco UCCE
1 1 (6.25%) Cisco UCCX
Vendors
1 12 (75.00%) Remedy
2 10 (62.50%) BMC
3 1 (6.25%) CheckPoint
3 1 (6.25%) Cisco
3 1 (6.25%) Citrix
3 1 (6.25%) Meraki
3 1 (6.25%) ServiceNow
3 1 (6.25%) TOWER Software