Period
to 6 December 2019

The following table provides summary statistics for permanent job vacancies advertised in Warwickshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 6 December 2019 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Warwickshire
6 months to
6 Dec 2019
Same period 2018 Same period 2017
Rank 38 39 98
Rank change year-on-year +1 +59 -18
Permanent jobs citing Service Management 43 30 9
As % of all permanent IT jobs advertised in Warwickshire 4.84% 4.32% 0.72%
As % of the Processes & Methodologies category 5.30% 4.67% 0.79%
Number of salaries quoted 16 27 9
Warwickshire median annual salary £55,000 £50,000 £36,500
Median salary % change year-on-year +10.00% +36.99% -19.78%
10th Percentile £32,125 £37,500 £34,850
90th Percentile £78,750 £67,500 £58,750
West Midlands median annual salary £48,300 £42,500 £45,000
% change year-on-year +13.65% -5.56% +5.23%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Warwickshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Warwickshire
Permanent vacancies with a requirement for process or methodology skills 811 643 1,142
As % of all permanent IT jobs advertised in Warwickshire 91.33% 92.52% 91.00%
Number of salaries quoted 496 499 1,023
Warwickshire median annual salary £45,000 £42,500 £37,500
Median salary % change year-on-year +5.88% +13.33% -3.85%
10th Percentile £28,000 £27,000 £23,750
90th Percentile £71,250 £67,500 £61,250
West Midlands median annual salary £45,000 £45,000 £40,000
% change year-on-year - +12.50% -1.23%

Service Management
Job Vacancy Trend in Warwickshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Warwickshire.

Job vacancy trend for Service Management in Warwickshire

Service Management
Salary Trend in Warwickshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Warwickshire.

Salary trend for Service Management in Warwickshire

Service Management
Salary Histogram in Warwickshire

The salary distribution of IT jobs citing Service Management in Warwickshire over the 6 months to 6 December 2019.

Salary histogram for Service Management in Warwickshire

Service Management
Job Locations in Warwickshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Warwickshire region over the 6 months to 6 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwick -11 15 £55,000 +6.80% 2
Nuneaton -2 7 £55,000 +34.15% 1
Stratford-upon-Avon +3 3 - - 1
Atherstone - 3 - - 1
Rugby - 2 £49,000 - 3
Service Management
West Midlands

For the 6 months to 6 December 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Warwickshire region with a requirement for Service Management.

1 27 (62.79%) ITIL
2 17 (39.53%) Degree
3 13 (30.23%) Retail
4 12 (27.91%) Change Management
5 10 (23.26%) ITSM
5 10 (23.26%) Telecoms
5 10 (23.26%) Finance
5 10 (23.26%) Active Directory
5 10 (23.26%) Service Design
6 9 (20.93%) User Experience
6 9 (20.93%) Microsoft
6 9 (20.93%) Wireless
6 9 (20.93%) Service Delivery
6 9 (20.93%) CCTV
6 9 (20.93%) Network Management
7 7 (16.28%) SIEM
7 7 (16.28%) SQL
7 7 (16.28%) Windows
7 7 (16.28%) Customer Requirements
7 7 (16.28%) Computer Science Degree
7 7 (16.28%) Acceptance Criteria
8 6 (13.95%) Self-Motivation
8 6 (13.95%) Problem-Solving
8 6 (13.95%) Waterfall
8 6 (13.95%) Project Management
8 6 (13.95%) VMware Infrastructure
8 6 (13.95%) Agile Software Development
8 6 (13.95%) Migration
8 6 (13.95%) VMware
9 5 (11.63%) Stakeholder Management

Service Management
Co-occurring IT Skills in Warwickshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (9.30%) WebSphere
2 3 (6.98%) Exchange Server 2013
2 3 (6.98%) MS Exchange
3 1 (2.33%) CMS
Applications
1 3 (6.98%) Microsoft Office
2 1 (2.33%) Microsoft Excel
2 1 (2.33%) Microsoft PowerPoint
2 1 (2.33%) MS Visio
Business Applications
1 2 (4.65%) Dynamics CRM
2 1 (2.33%) Remedy ITSM
Cloud Services
1 5 (11.63%) Office 365
2 3 (6.98%) Azure
3 2 (4.65%) Dynamics 365
Communications & Networking
1 9 (20.93%) Wireless
2 4 (9.30%) DHCP
2 4 (9.30%) DNS
2 4 (9.30%) Internet
2 4 (9.30%) MPLS
3 3 (6.98%) Firewall
3 3 (6.98%) Multicast
3 3 (6.98%) Network Security
3 3 (6.98%) SMS
4 2 (4.65%) Intranet
5 1 (2.33%) LAN
5 1 (2.33%) WAN
Database & Business Intelligence
1 4 (9.30%) SQL Server
General
1 13 (30.23%) Retail
2 10 (23.26%) Finance
2 10 (23.26%) Telecoms
3 3 (6.98%) Back Office
4 2 (4.65%) Legal
4 2 (4.65%) Marketing
5 1 (2.33%) Manufacturing
5 1 (2.33%) Public Sector
Job Titles
1 5 (11.63%) Infrastructure Manager
1 5 (11.63%) Service Manager
2 4 (9.30%) Administrator
2 4 (9.30%) Delivery Manager
2 4 (9.30%) Engineering Manager
2 4 (9.30%) IT Manager
2 4 (9.30%) Senior Manager
2 4 (9.30%) Service Delivery Manager
2 4 (9.30%) Systems Administrator
3 3 (6.98%) CCTV Engineer
3 3 (6.98%) Consultant
3 3 (6.98%) Cybersecurity Engineer
3 3 (6.98%) Infrastructure Operations Manager
3 3 (6.98%) Operations Manager
3 3 (6.98%) Project Engineer
3 3 (6.98%) Security Engineer
3 3 (6.98%) Service Design Consultant
3 3 (6.98%) Support Engineer
4 2 (4.65%) Head of Security
4 2 (4.65%) Integration Developer
Libraries, Frameworks & Software Standards
1 3 (6.98%) ONVIF
Miscellaneous
1 9 (20.93%) CCTV
1 9 (20.93%) User Experience
2 6 (13.95%) Self-Motivation
3 5 (11.63%) Analytical Skills
4 4 (9.30%) Management Information System
4 4 (9.30%) NHS
5 3 (6.98%) PKI
6 2 (4.65%) Data Centre
7 1 (2.33%) CMDB
Operating Systems
1 7 (16.28%) Windows
2 2 (4.65%) Linux
3 1 (2.33%) Unix
3 1 (2.33%) Windows Server
Processes & Methodologies
1 27 (62.79%) ITIL
2 12 (27.91%) Change Management
3 10 (23.26%) ITSM
3 10 (23.26%) Service Design
4 9 (20.93%) Network Management
4 9 (20.93%) Service Delivery
5 7 (16.28%) Acceptance Criteria
5 7 (16.28%) Customer Requirements
5 7 (16.28%) SIEM
6 6 (13.95%) Agile Software Development
6 6 (13.95%) Migration
6 6 (13.95%) Problem-Solving
6 6 (13.95%) Project Management
6 6 (13.95%) Waterfall
7 5 (11.63%) Capacity Management
7 5 (11.63%) Cybersecurity
7 5 (11.63%) Document Management
7 5 (11.63%) Stakeholder Management
7 5 (11.63%) Technical Architecture
8 4 (9.30%) People Management
Programming Languages
1 7 (16.28%) SQL
2 4 (9.30%) C
2 4 (9.30%) R
Qualifications
1 17 (39.53%) Degree
2 7 (16.28%) Computer Science Degree
3 5 (11.63%) HND
3 5 (11.63%) ITIL Certification
4 4 (9.30%) ITIL Foundation Certificate
4 4 (9.30%) Microsoft Certification
5 3 (6.98%) CISSP
5 3 (6.98%) Security Cleared
6 1 (2.33%) HNC
6 1 (2.33%) SC Cleared
Quality Assurance & Compliance
1 5 (11.63%) SLA
System Software
1 10 (23.26%) Active Directory
2 6 (13.95%) VMware Infrastructure
3 5 (11.63%) VMware ESXi
4 4 (9.30%) vSphere
5 1 (2.33%) Virtual Machines
5 1 (2.33%) Virtual Servers
Systems Management
1 5 (11.63%) SCCM
2 4 (9.30%) SCOM
2 4 (9.30%) vCenter Server
3 1 (2.33%) HP NNM
3 1 (2.33%) Netcool
3 1 (2.33%) Netcool/Proviso
3 1 (2.33%) TeMIP
Vendors
1 9 (20.93%) Microsoft
2 6 (13.95%) VMware
3 5 (11.63%) McAfee
4 4 (9.30%) Cisco
4 4 (9.30%) Dell
4 4 (9.30%) Fujitsu
4 4 (9.30%) NetApp
5 3 (6.98%) Verint
6 2 (4.65%) HP
6 2 (4.65%) Oracle
7 1 (2.33%) 3PAR
7 1 (2.33%) BMC
7 1 (2.33%) Citrix
7 1 (2.33%) EMC
7 1 (2.33%) IBM
7 1 (2.33%) Remedy
7 1 (2.33%) SolarWinds
7 1 (2.33%) Veeam