Period
to 21 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Contact Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Contact Management over the 6 months to 21 October 2018 with a comparison to the same period in the previous 2 years.

Contact Management
England > West Midlands
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 291 316 -
Rank change year-on-year +25 - -
Permanent jobs citing Contact Management 1 7 0
As % of all permanent IT jobs advertised in the West Midlands 0.012% 0.071% -
As % of the Processes & Methodologies category 0.013% 0.078% -
Number of salaries quoted 1 6 0
West Midlands median annual salary £53,000 £42,500 -
Median salary % change year-on-year +24.71% - -
England median annual salary £35,000 £65,000 £40,000
% change year-on-year -46.15% +62.50% -20.00%

Contact Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,759 9,030 10,673
As % of all permanent IT jobs advertised in the West Midlands 90.43% 91.47% 90.53%
Number of salaries quoted 5,940 7,381 8,351
West Midlands median annual salary £44,500 £40,000 £40,000
Median salary % change year-on-year +11.25% - -
10th Percentile £26,000 £25,500 £24,500
90th Percentile £67,500 £63,750 £65,000
England median annual salary £52,225 £50,000 £50,000
% change year-on-year +4.45% - +5.26%

Contact Management
Job Vacancy Trend in the West Midlands

Job postings citing Contact Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Contact Management in the West Midlands

Contact Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management in the West Midlands.

Salary trend for Contact Management in the West Midlands

Contact Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Contact Management within the West Midlands region over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire - 1 £53,000 -
Contact Management
England

For the 6 months to 21 October 2018, IT jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Contact Management.

1 1 (100.00%) C
1 1 (100.00%) B2B
1 1 (100.00%) SLA
1 1 (100.00%) Microsoft
1 1 (100.00%) Benchmarking
1 1 (100.00%) Legal
1 1 (100.00%) Retail
1 1 (100.00%) Supplier Management
1 1 (100.00%) Analytics
1 1 (100.00%) Spend Analysis
1 1 (100.00%) Contract Management

Contact Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 1 (100.00%) Legal
1 1 (100.00%) Retail
Job Titles
1 1 (100.00%) IT Manager
1 1 (100.00%) IT Procurement Manager
1 1 (100.00%) Procurement Manager
Processes & Methodologies
1 1 (100.00%) Analytics
1 1 (100.00%) B2B
1 1 (100.00%) Benchmarking
1 1 (100.00%) Contract Management
1 1 (100.00%) Spend Analysis
1 1 (100.00%) Supplier Management
Programming Languages
1 1 (100.00%) C
Quality Assurance & Compliance
1 1 (100.00%) SLA
Vendors
1 1 (100.00%) Microsoft