Service Desk Analyst Jobs in Wiltshire

Service Desk Analyst
South West > Wiltshire

The median Service Desk Analyst salary in Wiltshire is £25,000 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 46 84 82
Rank change year-on-year +38 -2 +18
Permanent jobs requiring a Service Desk Analyst 6 9 5
As % of all permanent jobs advertised in Wiltshire 1.62% 0.70% 0.54%
As % of the Job Titles category 1.73% 0.73% 0.57%
Number of salaries quoted 5 9 5
10th Percentile £23,850 £22,700 £21,550
25th Percentile £24,000 £22,750 £22,000
Median annual salary (50th Percentile) £25,000 £25,000 £24,000
Median % change year-on-year - +4.17% -
75th Percentile - £30,250 £26,500
90th Percentile £26,350 £31,700 £35,050
South West median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% +6.00%

All Permanent IT Job Vacancies
Wiltshire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wiltshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wiltshire with a recognized job title 347 1,225 870
% of permanent jobs with a recognized job title 93.78% 95.40% 94.67%
Number of salaries quoted 264 898 530
10th Percentile £28,500 £26,250 £28,750
25th Percentile £35,000 £34,250 £36,250
Median annual salary (50th Percentile) £50,000 £49,000 £47,500
Median % change year-on-year +2.04% +3.16% -
75th Percentile £64,063 £60,000 £62,188
90th Percentile £68,750 £70,000 £75,000
South West median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +5.00%

Service Desk Analyst
Job Vacancy Trend in Wiltshire

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Wiltshire.

Job vacancy trend for Service Desk Analyst in Wiltshire

Service Desk Analyst
Salary Trend in Wiltshire

3-month moving average salary quoted in jobs citing Service Desk Analyst in Wiltshire.

Salary trend for Service Desk Analyst in Wiltshire

Service Desk Analyst
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Wiltshire region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Chippenham +19 2 £25,000 +6.38% 1
Melksham - 2 £24,000 - 2
Service Desk Analyst
South West

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Wiltshire

For the 6 months to 16 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wiltshire region featuring Service Desk Analyst in the job title.

1 5 (83.33%) Customer Service
2 4 (66.67%) Problem-Solving
2 4 (66.67%) Service Management
3 3 (50.00%) ITIL
3 3 (50.00%) Active Directory
3 3 (50.00%) Social Skills
3 3 (50.00%) Microsoft 365
3 3 (50.00%) ServiceNow
4 2 (33.33%) DBS Check
4 2 (33.33%) BPSS Clearance
4 2 (33.33%) Self-Motivation
4 2 (33.33%) Citrix
4 2 (33.33%) Microsoft Office
4 2 (33.33%) SLA
4 2 (33.33%) Windows
4 2 (33.33%) TCP/IP
4 2 (33.33%) Degree
5 1 (16.67%) JIRA
5 1 (16.67%) CMDB
5 1 (16.67%) AWS
5 1 (16.67%) ITSM
5 1 (16.67%) Workflow
5 1 (16.67%) Data Analysis
5 1 (16.67%) Workflow Management
5 1 (16.67%) Business Intelligence
5 1 (16.67%) Configuration Management
5 1 (16.67%) Onboarding
5 1 (16.67%) RBAC
5 1 (16.67%) Power Platform
5 1 (16.67%) Power BI

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (33.33%) Microsoft Office
Cloud Services
1 3 (50.00%) Microsoft 365
2 1 (16.67%) Amazon CloudWatch
2 1 (16.67%) AWS
2 1 (16.67%) AWS CloudTrail
2 1 (16.67%) Power Platform
Communications & Networking
1 2 (33.33%) TCP/IP
Database & Business Intelligence
1 1 (16.67%) Power BI
Development Applications
1 1 (16.67%) JIRA
General
1 3 (50.00%) Social Skills
Miscellaneous
1 2 (33.33%) Self-Motivation
2 1 (16.67%) CMDB
2 1 (16.67%) Onboarding
Operating Systems
1 2 (33.33%) Windows
Processes & Methodologies
1 5 (83.33%) Customer Service
2 4 (66.67%) Problem-Solving
2 4 (66.67%) Service Management
3 3 (50.00%) ITIL
4 1 (16.67%) Business Intelligence
4 1 (16.67%) Configuration Management
4 1 (16.67%) Data Analysis
4 1 (16.67%) ITSM
4 1 (16.67%) RBAC
4 1 (16.67%) User Experience
4 1 (16.67%) Workflow
4 1 (16.67%) Workflow Management
Qualifications
1 2 (33.33%) BPSS Clearance
1 2 (33.33%) DBS Check
1 2 (33.33%) Degree
Quality Assurance & Compliance
1 2 (33.33%) SLA
System Software
1 3 (50.00%) Active Directory
Vendors
1 3 (50.00%) ServiceNow
2 2 (33.33%) Citrix