1st/2nd Line Support Analyst
UK > Work from Home
The median 1st/2nd Line Support Analyst salary for remote or hybrid work is £25,000 per year, according to job vacancies posted during the 6 months leading to 11 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
|
|
6 months to
11 May 2025 |
Same period 2024 |
Same period 2023 |
| Rank |
436 |
584 |
638 |
| Rank change year-on-year |
+148 |
+54 |
+183 |
| Permanent jobs requiring a 1st/2nd Line Support Analyst |
2 |
10 |
20 |
| As % of all permanent jobs with a WFH option |
0.012% |
0.030% |
0.049% |
| As % of the Job Titles category |
0.013% |
0.031% |
0.051% |
| Number of salaries quoted |
2 |
10 |
17 |
| 10th Percentile |
- |
£25,975 |
- |
| 25th Percentile |
£24,500 |
£27,044 |
£28,500 |
| Median annual salary (50th Percentile) |
£25,000 |
£30,000 |
£31,500 |
| Median % change year-on-year |
-16.67% |
-4.76% |
+14.55% |
| 75th Percentile |
£25,500 |
£30,019 |
£33,750 |
| 90th Percentile |
- |
£36,275 |
£34,700 |
| UK median annual salary |
£36,000 |
£30,875 |
£31,500 |
| % change year-on-year |
+16.60% |
-1.98% |
+21.15% |
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in Work from Home with a recognized job title |
15,380 |
32,452 |
39,585 |
| % of permanent jobs with a recognized job title |
90.98% |
95.98% |
95.99% |
| Number of salaries quoted |
10,029 |
24,904 |
28,178 |
| 10th Percentile |
£29,750 |
£33,164 |
£36,750 |
| 25th Percentile |
£42,500 |
£42,500 |
£47,447 |
| Median annual salary (50th Percentile) |
£58,000 |
£56,000 |
£62,500 |
| Median % change year-on-year |
+3.57% |
-10.40% |
+4.17% |
| 75th Percentile |
£77,500 |
£75,000 |
£81,250 |
| 90th Percentile |
£100,000 |
£93,750 |
£100,000 |
| UK median annual salary |
£57,443 |
£52,500 |
£60,000 |
| % change year-on-year |
+9.41% |
-12.50% |
- |
