Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 17 August 2026, with comparisons to the same periods in the previous two years.

6 months to
17 Aug 2026
Same period 2025 Same period 2024
Rank 49 80 52
Rank change year-on-year +31 -28 +1
Permanent jobs citing ITIL 1,016 723 1,119
As % of all permanent jobs with remote/hybrid work options 4.45% 4.35% 4.54%
As % of the Processes & Methodologies category 5.40% 4.68% 5.19%
Number of salaries quoted 680 543 813
10th Percentile £30,750 £29,750 £31,250
25th Percentile £41,250 £35,854 £40,988
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £75,000 £67,500 £64,108
90th Percentile £83,480 £87,500 £80,000
UK median annual salary £52,500 £47,000 £49,990
% change year-on-year +11.70% -5.98% -0.02%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,803 15,435 21,557
As % of all permanent jobs with a WFH option 82.40% 92.94% 87.56%
Number of salaries quoted 13,575 8,949 15,283
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,549 £43,750
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £78,750
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 17 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (9.06%) SharePoint
2 53 (5.22%) Microsoft Exchange
3 12 (1.18%) Confluence
4 4 (0.39%) IIS
5 3 (0.30%) ArcGIS
5 3 (0.30%) OpenStack
5 3 (0.30%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
7 1 (0.098%) Oracle Workflow
Applications
1 100 (9.84%) Microsoft Office
2 23 (2.26%) Microsoft Excel
3 13 (1.28%) Microsoft Project
4 12 (1.18%) Microsoft PowerPoint
5 4 (0.39%) Windchill
6 3 (0.30%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 28 (2.76%) Remedy ITSM
2 6 (0.59%) Shopify
2 6 (0.59%) Workday HCM
3 5 (0.49%) Dynamics CRM
4 4 (0.39%) Payment Gateway
5 2 (0.20%) Carpe Diem
5 2 (0.20%) Elite 3E
5 2 (0.20%) SAP ERP
5 2 (0.20%) SAP QM
6 1 (0.098%) OpenText VIM for SAP
6 1 (0.098%) Oracle EBS
6 1 (0.098%) Oracle ERP
6 1 (0.098%) Oracle Financials
6 1 (0.098%) Oracle iProcurement
6 1 (0.098%) Oracle Payables
6 1 (0.098%) Primavera
6 1 (0.098%) Sage 200
6 1 (0.098%) Sparx Enterprise Architect
6 1 (0.098%) SystmOne
Cloud Services
1 313 (30.81%) Azure
2 295 (29.04%) Microsoft 365
3 174 (17.13%) AWS
4 166 (16.34%) Entra ID
5 121 (11.91%) SaaS
6 53 (5.22%) Power Platform
7 37 (3.64%) OneDrive
8 25 (2.46%) PowerApps
9 22 (2.17%) Microsoft Purview
10 20 (1.97%) Power Automate
11 19 (1.87%) Dynamics 365
12 14 (1.38%) GCP
13 10 (0.98%) AWS CloudFormation
13 10 (0.98%) Azure Sentinel
13 10 (0.98%) Datadog
14 8 (0.79%) Amazon EKS
15 7 (0.69%) Cloud Computing
15 7 (0.69%) Google Workspace
15 7 (0.69%) Microsoft Copilot
16 6 (0.59%) PaaS
Communications & Networking
1 70 (6.89%) Firewall
2 53 (5.22%) VPN
3 50 (4.92%) DNS
4 43 (4.23%) DHCP
5 36 (3.54%) TCP/IP
6 33 (3.25%) WAN
7 31 (3.05%) LAN
8 29 (2.85%) Wi-Fi
9 24 (2.36%) Network Security
10 17 (1.67%) Wireless
11 11 (1.08%) Broadband
11 11 (1.08%) Unified Communications
11 11 (1.08%) VLAN
12 7 (0.69%) BGP
12 7 (0.69%) MPLS
12 7 (0.69%) VoIP
13 6 (0.59%) SD-WAN
13 6 (0.59%) Software-Defined Networking
14 5 (0.49%) Remote Desktop
15 4 (0.39%) Cisco Nexus
Database & Business Intelligence
1 30 (2.95%) Power BI
2 26 (2.56%) SQL Server
3 14 (1.38%) Azure SQL Database
4 10 (0.98%) MySQL
5 8 (0.79%) Oracle Database
6 4 (0.39%) PostgreSQL
6 4 (0.39%) Relational Database
7 3 (0.30%) MongoDB
8 2 (0.20%) DynamoDB
9 1 (0.098%) Oracle BI Publisher
9 1 (0.098%) Oracle Exadata
9 1 (0.098%) RDBMS
9 1 (0.098%) Tableau
Development Applications
1 61 (6.00%) JIRA
2 10 (0.98%) GitLab
3 4 (0.39%) Atlassian Bamboo
3 4 (0.39%) Bitbucket
3 4 (0.39%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.098%) Cucumber
5 1 (0.098%) Postman
5 1 (0.098%) REST Assured
General
1 526 (51.77%) Social Skills
2 194 (19.09%) Finance
3 111 (10.93%) Analytical Skills
4 96 (9.45%) Law
4 96 (9.45%) Public Sector
5 89 (8.76%) Legal
6 62 (6.10%) Banking
7 48 (4.72%) Swedish Language
8 46 (4.53%) Organisational Skills
9 43 (4.23%) Inclusion and Diversity
9 43 (4.23%) Influencing Skills
10 32 (3.15%) Manufacturing
11 28 (2.76%) Retail
12 22 (2.17%) Games
13 21 (2.07%) French Language
13 21 (2.07%) Telecoms
14 12 (1.18%) Advertising
14 12 (1.18%) Documentation Skills
15 11 (1.08%) Aerospace
16 10 (0.98%) Presentation Skills
Job Titles
1 191 (18.80%) Analyst
2 157 (15.45%) IT Manager
2 157 (15.45%) Senior
3 136 (13.39%) Service Manager
4 101 (9.94%) Service Analyst
5 96 (9.45%) IT Services Manager
6 89 (8.76%) Service Desk Analyst
7 87 (8.56%) Senior Manager
8 82 (8.07%) IT Support
9 71 (6.99%) Support Analyst
10 67 (6.59%) Support Engineer
11 65 (6.40%) Lead
12 62 (6.10%) Architect
13 50 (4.92%) Applications Support
14 49 (4.82%) IT Analyst
14 49 (4.82%) Resilience Manager
15 43 (4.23%) IT Engineer
16 40 (3.94%) IT Support Engineer
17 36 (3.54%) 2nd Line Support
18 35 (3.44%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 50 (4.92%) Middleware
2 15 (1.48%) REST
2 15 (1.48%) SOAP
3 10 (0.98%) .NET
4 6 (0.59%) CSS
4 6 (0.59%) HTML
4 6 (0.59%) Web Services
5 5 (0.49%) OAuth
5 5 (0.49%) OpenID
6 4 (0.39%) EDI
6 4 (0.39%) YAML
7 3 (0.30%) AngularJS
7 3 (0.30%) React
8 2 (0.20%) Gherkin
8 2 (0.20%) Jest
8 2 (0.20%) Kafka
8 2 (0.20%) Microsoft Graph
8 2 (0.20%) RabbitMQ
8 2 (0.20%) SAP Fiori
8 2 (0.20%) Spring Boot
Miscellaneous
1 60 (5.91%) Cyber Threat
2 39 (3.84%) Onboarding
3 32 (3.15%) Cyberattack
3 32 (3.15%) Self-Motivation
4 29 (2.85%) Data Centre
5 27 (2.66%) Management Information System
6 26 (2.56%) Enterprise Software
7 24 (2.36%) Hybrid Cloud
8 23 (2.26%) CMDB
9 22 (2.17%) Driving Licence
10 20 (1.97%) Product Ownership
11 12 (1.18%) Cloud Native
12 11 (1.08%) Client/Server
13 10 (0.98%) Operational Technology
14 8 (0.79%) Analytical Mindset
14 8 (0.79%) AS400
14 8 (0.79%) PKI
15 7 (0.69%) LIMS
16 6 (0.59%) Greenfield Project
16 6 (0.59%) Housing Association
Operating Systems
1 172 (16.93%) Windows
2 57 (5.61%) Windows Server
3 29 (2.85%) Linux
4 28 (2.76%) Windows 10
5 16 (1.57%) Android
6 15 (1.48%) Apple iOS
7 14 (1.38%) Mac OS
8 9 (0.89%) Unix
9 7 (0.69%) Red Hat Enterprise Linux
10 5 (0.49%) Windows Server 2016
10 5 (0.49%) Windows Server 2019
11 4 (0.39%) CentOS
12 3 (0.30%) Debian
12 3 (0.30%) VMS
13 1 (0.098%) AIX
13 1 (0.098%) Solaris
13 1 (0.098%) Ubuntu
Processes & Methodologies
1 349 (34.35%) Continuous Improvement
2 298 (29.33%) ITSM
3 291 (28.64%) Problem-Solving
4 254 (25.00%) Service Management
5 209 (20.57%) Customer Service
6 202 (19.88%) Agile
7 197 (19.39%) Stakeholder Management
8 192 (18.90%) Stakeholder Engagement
9 185 (18.21%) Service Delivery
10 173 (17.03%) Mentoring
11 155 (15.26%) Cybersecurity
12 153 (15.06%) Project Delivery
13 141 (13.88%) PRINCE2
14 127 (12.50%) Information Security
15 126 (12.40%) DevOps
16 115 (11.32%) AI
17 105 (10.33%) Change Management
18 101 (9.94%) TOGAF
19 100 (9.84%) Project Management
20 99 (9.74%) Business Continuity
Programming Languages
1 84 (8.27%) PowerShell
2 64 (6.30%) SQL
3 29 (2.85%) Python
4 28 (2.76%) JavaScript
5 14 (1.38%) Bash
6 9 (0.89%) Java
7 8 (0.79%) Clojure
7 8 (0.79%) RPG
8 7 (0.69%) T-SQL
9 6 (0.59%) Bicep
9 6 (0.59%) C#
10 3 (0.30%) Korn
10 3 (0.30%) Ruby
11 2 (0.20%) Google Apps Script
11 2 (0.20%) Groovy
11 2 (0.20%) PL/SQL
11 2 (0.20%) TypeScript
12 1 (0.098%) Apex Code
12 1 (0.098%) Kusto Query Language
12 1 (0.098%) VBScript
Qualifications
1 216 (21.26%) Degree
2 115 (11.32%) CISSP
3 113 (11.12%) CISM
3 113 (11.12%) Security Cleared
4 105 (10.33%) ITIL Certification
5 102 (10.04%) Microsoft Certification
6 84 (8.27%) AWS Certification
7 80 (7.87%) SC Cleared
8 70 (6.89%) MCSE
9 64 (6.30%) DBS Check
10 61 (6.00%) A+ Certification
11 60 (5.91%) Network+ Certification
12 50 (4.92%) PMP
13 48 (4.72%) Azure Certification
14 46 (4.53%) PMI Certification
15 33 (3.25%) Cisco Certification
16 31 (3.05%) DV Cleared
17 25 (2.46%) PRINCE2 Practitioner
18 24 (2.36%) Computer Science Degree
19 22 (2.17%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 101 (9.94%) QA
2 93 (9.15%) SLA
3 79 (7.78%) NIST
4 55 (5.41%) ISO 22301
5 52 (5.12%) GDPR
6 48 (4.72%) ISO/IEC 27001
7 47 (4.63%) Cyber Essentials
8 20 (1.97%) Cyber Essentials PLUS
8 20 (1.97%) PCI DSS
9 15 (1.48%) ISO/IEC 20000
10 13 (1.28%) COBIT
10 13 (1.28%) ISO 9001
11 10 (0.98%) PMO
12 9 (0.89%) Data Quality
13 7 (0.69%) GxP
14 6 (0.59%) GRC
15 5 (0.49%) Accessibility
16 4 (0.39%) Def Stans
16 4 (0.39%) ISO 9000
16 4 (0.39%) ISO/IEC 15288
System Software
1 191 (18.80%) Active Directory
2 32 (3.15%) Hyper-V
3 30 (2.95%) VMware Infrastructure
4 9 (0.89%) BitLocker
5 8 (0.79%) VMware NSX
6 7 (0.69%) Docker
6 7 (0.69%) vSphere
7 6 (0.59%) Virtual Machines
8 5 (0.49%) Virtual Desktop
8 5 (0.49%) VMware ESXi
9 4 (0.39%) KVM
9 4 (0.39%) Slurm Workload Manager
10 3 (0.30%) Microsoft Virtual Server
10 3 (0.30%) Terminal Services
10 3 (0.30%) Virtual Servers
11 2 (0.20%) Citrix Hypervisor
11 2 (0.20%) Oracle RAC
12 1 (0.098%) GPFS
12 1 (0.098%) Lustre
Systems Management
1 146 (14.37%) Microsoft Intune
2 38 (3.74%) Ansible
3 35 (3.44%) SCCM
4 30 (2.95%) Terraform
5 20 (1.97%) Grafana
6 18 (1.77%) Kubernetes
7 12 (1.18%) ZABBIX
8 8 (0.79%) Single Sign-On
9 6 (0.59%) Graylog
9 6 (0.59%) Jamf Pro
9 6 (0.59%) Systems Management Server (SMS)
10 5 (0.49%) FortiGate
10 5 (0.49%) Puppet
10 5 (0.49%) vCenter Server
11 4 (0.39%) Autotask
11 4 (0.39%) Prometheus
11 4 (0.39%) Proxmox
12 3 (0.30%) Check_MK
13 2 (0.20%) Argo
13 2 (0.20%) HP Fortify
Vendors
1 430 (42.32%) Microsoft
2 219 (21.56%) ServiceNow
3 54 (5.31%) CyberArk
4 39 (3.84%) VMware
5 37 (3.64%) Cisco
6 28 (2.76%) Remedy
7 26 (2.56%) Fortinet
7 26 (2.56%) SonicWALL
8 20 (1.97%) BMC
9 18 (1.77%) Oracle
10 11 (1.08%) Dynatrace
10 11 (1.08%) Palo Alto
10 11 (1.08%) Veeam
11 10 (0.98%) Apple
11 10 (0.98%) Meraki
11 10 (0.98%) Salesforce
12 9 (0.89%) SAP
12 9 (0.89%) Splunk
13 8 (0.79%) IBM
13 8 (0.79%) IFS