Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 23 July 2026, with comparisons to the same periods in the previous two years.

6 months to
23 Jul 2026
Same period 2025 Same period 2024
Rank 50 81 51
Rank change year-on-year +31 -30 +1
Permanent jobs citing ITIL 975 717 1,313
As % of all permanent jobs with remote/hybrid work options 4.50% 4.35% 4.57%
As % of the Processes & Methodologies category 5.43% 4.67% 5.16%
Number of salaries quoted 669 525 1,009
10th Percentile £30,770 £29,250 £31,250
25th Percentile £40,000 £35,854 £40,988
Median annual salary (50th Percentile) £55,000 £52,500 £54,000
Median % change year-on-year +4.76% -2.78% +2.86%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £92,450 £77,500
UK median annual salary £52,500 £47,500 £49,000
% change year-on-year +10.53% -3.06% -2.00%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,957 15,368 25,424
As % of all permanent jobs with a WFH option 82.85% 93.21% 88.45%
Number of salaries quoted 13,054 9,086 18,978
10th Percentile £35,000 £29,750 £34,711
25th Percentile £44,972 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,750 £76,250
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £60,000 £55,043 £55,000
% change year-on-year +9.01% +0.08% -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 23 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (9.33%) SharePoint
2 52 (5.33%) Microsoft Exchange
3 12 (1.23%) Confluence
4 4 (0.41%) OpenStack
5 3 (0.31%) ArcGIS
5 3 (0.31%) CMS
5 3 (0.31%) SAS
6 2 (0.21%) Apache Airflow
7 1 (0.10%) IIS
7 1 (0.10%) Oracle Workflow
Applications
1 110 (11.28%) Microsoft Office
2 24 (2.46%) Microsoft Excel
3 15 (1.54%) Microsoft Project
4 12 (1.23%) Microsoft PowerPoint
5 4 (0.41%) Windchill
6 3 (0.31%) Trello
7 2 (0.21%) MS Visio
Business Applications
1 24 (2.46%) Remedy ITSM
2 5 (0.51%) Dynamics CRM
3 4 (0.41%) Shopify
4 3 (0.31%) SAP S/4HANA
5 2 (0.21%) Carpe Diem
5 2 (0.21%) Elite 3E
5 2 (0.21%) Oracle EBS
5 2 (0.21%) Payment Gateway
5 2 (0.21%) SAP ERP
5 2 (0.21%) SAP QM
6 1 (0.10%) OpenText VIM for SAP
6 1 (0.10%) Oracle ERP
6 1 (0.10%) Oracle Financials
6 1 (0.10%) Oracle iProcurement
6 1 (0.10%) Oracle Payables
6 1 (0.10%) Sage 200
6 1 (0.10%) SAP GRC
6 1 (0.10%) SAP IBP
6 1 (0.10%) SAP MII
6 1 (0.10%) SAP PP
Cloud Services
1 326 (33.44%) Azure
2 310 (31.79%) Microsoft 365
3 182 (18.67%) AWS
3 182 (18.67%) Entra ID
4 109 (11.18%) SaaS
5 52 (5.33%) Power Platform
6 32 (3.28%) OneDrive
7 25 (2.56%) PowerApps
8 22 (2.26%) Microsoft Purview
9 19 (1.95%) Power Automate
10 15 (1.54%) Dynamics 365
11 10 (1.03%) AWS CloudFormation
11 10 (1.03%) Google Workspace
12 9 (0.92%) Azure Sentinel
13 8 (0.82%) Amazon EKS
13 8 (0.82%) Cloud Computing
13 8 (0.82%) GCP
14 6 (0.62%) Azure DevOps
14 6 (0.62%) Cloudflare
14 6 (0.62%) Microsoft Copilot
Communications & Networking
1 60 (6.15%) Firewall
2 52 (5.33%) VPN
3 50 (5.13%) DNS
4 40 (4.10%) DHCP
5 37 (3.79%) TCP/IP
6 28 (2.87%) WAN
7 26 (2.67%) Wi-Fi
8 25 (2.56%) LAN
9 18 (1.85%) Network Security
10 14 (1.44%) Wireless
11 11 (1.13%) Broadband
11 11 (1.13%) VoIP
12 10 (1.03%) VLAN
13 6 (0.62%) SD-WAN
14 5 (0.51%) MPLS
14 5 (0.51%) Remote Desktop
14 5 (0.51%) Unified Communications
15 4 (0.41%) BGP
16 3 (0.31%) NAS
16 3 (0.31%) Software-Defined Networking
Database & Business Intelligence
1 30 (3.08%) Power BI
2 24 (2.46%) SQL Server
3 12 (1.23%) Azure SQL Database
4 10 (1.03%) MySQL
5 8 (0.82%) Oracle Database
6 4 (0.41%) PostgreSQL
6 4 (0.41%) Relational Database
7 3 (0.31%) MongoDB
8 2 (0.21%) DynamoDB
8 2 (0.21%) InfluxDB
8 2 (0.21%) SAP HANA
9 1 (0.10%) Oracle BI Publisher
9 1 (0.10%) Oracle Exadata
9 1 (0.10%) RDBMS
9 1 (0.10%) Tableau
Development Applications
1 53 (5.44%) JIRA
2 11 (1.13%) GitLab
3 4 (0.41%) Atlassian Bamboo
3 4 (0.41%) Bitbucket
3 4 (0.41%) Eclipse
4 2 (0.21%) Cypress.io
4 2 (0.21%) Jenkins
4 2 (0.21%) Maven
4 2 (0.21%) Rational Rhapsody
4 2 (0.21%) SonarQube
5 1 (0.10%) Cucumber
5 1 (0.10%) Postman
5 1 (0.10%) REST Assured
General
1 499 (51.18%) Social Skills
2 163 (16.72%) Finance
3 99 (10.15%) Public Sector
4 96 (9.85%) Analytical Skills
5 92 (9.44%) Law
6 86 (8.82%) Legal
7 50 (5.13%) Banking
8 48 (4.92%) Swedish Language
9 43 (4.41%) Inclusion and Diversity
10 40 (4.10%) Organisational Skills
11 36 (3.69%) Influencing Skills
12 30 (3.08%) French Language
13 26 (2.67%) Manufacturing
14 23 (2.36%) Games
15 21 (2.15%) Retail
16 12 (1.23%) Documentation Skills
17 11 (1.13%) Telecoms
18 8 (0.82%) Advertising
19 7 (0.72%) Aerospace
19 7 (0.72%) Back Office
Job Titles
1 188 (19.28%) Analyst
2 152 (15.59%) IT Manager
2 152 (15.59%) Senior
3 134 (13.74%) Service Manager
4 107 (10.97%) Service Analyst
5 98 (10.05%) IT Services Manager
6 96 (9.85%) Service Desk Analyst
7 83 (8.51%) Senior Manager
8 82 (8.41%) IT Support
8 82 (8.41%) Support Engineer
9 64 (6.56%) Support Analyst
10 61 (6.26%) Architect
11 55 (5.64%) Applications Support
12 54 (5.54%) IT Engineer
13 52 (5.33%) Lead
14 49 (5.03%) Resilience Manager
15 48 (4.92%) IT Support Engineer
16 43 (4.41%) Infrastructure Engineer
16 43 (4.41%) IT Analyst
17 33 (3.38%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 52 (5.33%) Middleware
2 17 (1.74%) REST
2 17 (1.74%) SOAP
3 11 (1.13%) .NET
4 7 (0.72%) CSS
4 7 (0.72%) HTML
4 7 (0.72%) Web Services
5 4 (0.41%) OAuth
5 4 (0.41%) OpenID
5 4 (0.41%) SAP Fiori
5 4 (0.41%) YAML
6 3 (0.31%) AngularJS
6 3 (0.31%) EDI
6 3 (0.31%) React
7 2 (0.21%) Gherkin
7 2 (0.21%) JSON
7 2 (0.21%) Kafka
7 2 (0.21%) RabbitMQ
7 2 (0.21%) Spring Boot
7 2 (0.21%) WAMP
Miscellaneous
1 60 (6.15%) Cyber Threat
2 32 (3.28%) Cyberattack
3 30 (3.08%) Onboarding
4 28 (2.87%) Driving Licence
5 25 (2.56%) Data Centre
5 25 (2.56%) Hybrid Cloud
5 25 (2.56%) Self-Motivation
6 23 (2.36%) CMDB
7 22 (2.26%) Enterprise Software
8 21 (2.15%) Product Ownership
9 20 (2.05%) Management Information System
10 12 (1.23%) Cloud Native
11 11 (1.13%) Client/Server
11 11 (1.13%) Legacy Systems
12 9 (0.92%) Housing Association
13 8 (0.82%) Analytical Mindset
13 8 (0.82%) AS400
13 8 (0.82%) PKI
14 5 (0.51%) FMCG
14 5 (0.51%) Replication
Operating Systems
1 170 (17.44%) Windows
2 54 (5.54%) Windows Server
3 34 (3.49%) Linux
4 29 (2.97%) Windows 10
5 27 (2.77%) Android
6 25 (2.56%) Apple iOS
7 13 (1.33%) Mac OS
8 9 (0.92%) Unix
9 7 (0.72%) Red Hat Enterprise Linux
10 5 (0.51%) Windows Server 2016
10 5 (0.51%) Windows Server 2019
11 4 (0.41%) CentOS
12 3 (0.31%) Debian
12 3 (0.31%) VMS
13 1 (0.10%) AIX
13 1 (0.10%) Solaris
13 1 (0.10%) Ubuntu
Processes & Methodologies
1 317 (32.51%) Continuous Improvement
2 287 (29.44%) ITSM
3 279 (28.62%) Problem-Solving
4 220 (22.56%) Service Management
5 201 (20.62%) Customer Service
6 195 (20.00%) Agile
7 182 (18.67%) Mentoring
8 178 (18.26%) Stakeholder Engagement
9 175 (17.95%) Service Delivery
10 174 (17.85%) Stakeholder Management
11 138 (14.15%) Cybersecurity
12 136 (13.95%) Project Delivery
13 130 (13.33%) DevOps
14 127 (13.03%) PRINCE2
15 124 (12.72%) Information Security
16 100 (10.26%) TOGAF
17 99 (10.15%) AI
18 94 (9.64%) Performance Metrics
19 92 (9.44%) Change Management
19 92 (9.44%) Project Management
Programming Languages
1 72 (7.38%) PowerShell
2 64 (6.56%) SQL
3 31 (3.18%) JavaScript
4 27 (2.77%) Python
5 15 (1.54%) Bash
6 9 (0.92%) Java
7 8 (0.82%) Clojure
7 8 (0.82%) RPG
8 7 (0.72%) C#
8 7 (0.72%) T-SQL
9 3 (0.31%) Korn
9 3 (0.31%) Ruby
10 2 (0.21%) Bicep
10 2 (0.21%) Groovy
10 2 (0.21%) PL/SQL
10 2 (0.21%) TypeScript
11 1 (0.10%) Apex Code
11 1 (0.10%) Google Apps Script
11 1 (0.10%) Kusto Query Language
11 1 (0.10%) Perl
Qualifications
1 212 (21.74%) Degree
2 116 (11.90%) Microsoft Certification
3 114 (11.69%) CISSP
4 112 (11.49%) Security Cleared
5 111 (11.38%) CISM
6 96 (9.85%) ITIL Certification
7 91 (9.33%) AWS Certification
8 80 (8.21%) SC Cleared
9 79 (8.10%) MCSE
10 64 (6.56%) A+ Certification
11 63 (6.46%) Network+ Certification
12 57 (5.85%) DBS Check
13 45 (4.62%) Azure Certification
14 42 (4.31%) PMP
15 40 (4.10%) PMI Certification
16 30 (3.08%) Cisco Certification
17 24 (2.46%) DV Cleared
18 23 (2.36%) PRINCE2 Practitioner
19 21 (2.15%) ITIL Foundation Certificate
20 18 (1.85%) Computer Science Degree
Quality Assurance & Compliance
1 112 (11.49%) QA
2 78 (8.00%) NIST
3 77 (7.90%) SLA
4 56 (5.74%) ISO 22301
5 52 (5.33%) Cyber Essentials
5 52 (5.33%) ISO/IEC 27001
6 50 (5.13%) GDPR
7 23 (2.36%) Cyber Essentials PLUS
8 18 (1.85%) PCI DSS
9 13 (1.33%) ISO 9001
10 9 (0.92%) PMO
11 7 (0.72%) COBIT
12 6 (0.62%) Data Quality
13 5 (0.51%) ISO/IEC 20000
14 4 (0.41%) Def Stans
14 4 (0.41%) GRC
14 4 (0.41%) ISO 9000
14 4 (0.41%) ISO/IEC 15288
15 3 (0.31%) Sarbanes-Oxley
16 2 (0.21%) GxP
System Software
1 181 (18.56%) Active Directory
2 30 (3.08%) Hyper-V
3 24 (2.46%) VMware Infrastructure
4 9 (0.92%) BitLocker
5 8 (0.82%) Docker
6 6 (0.62%) Virtual Machines
6 6 (0.62%) vSphere
7 5 (0.51%) VMware ESXi
8 4 (0.41%) KVM
8 4 (0.41%) Microsoft Virtual Server
8 4 (0.41%) Slurm Workload Manager
8 4 (0.41%) Virtual Desktop
8 4 (0.41%) Virtual Servers
8 4 (0.41%) VMware NSX
9 3 (0.31%) Terminal Services
10 2 (0.21%) Citrix Hypervisor
10 2 (0.21%) Oracle RAC
11 1 (0.10%) GPFS
11 1 (0.10%) Lustre
Systems Management
1 161 (16.51%) Microsoft Intune
2 35 (3.59%) SCCM
3 30 (3.08%) Ansible
4 21 (2.15%) Terraform
5 19 (1.95%) Kubernetes
6 15 (1.54%) Grafana
7 12 (1.23%) ZABBIX
8 8 (0.82%) Jamf Pro
8 8 (0.82%) Single Sign-On
9 6 (0.62%) Graylog
9 6 (0.62%) Puppet
9 6 (0.62%) Systems Management Server (SMS)
10 5 (0.51%) vCenter Server
11 4 (0.41%) Autotask
11 4 (0.41%) Prometheus
11 4 (0.41%) Proxmox
12 3 (0.31%) Check_MK
13 2 (0.21%) Argo
13 2 (0.21%) HP Fortify
13 2 (0.21%) Salt
Vendors
1 441 (45.23%) Microsoft
2 229 (23.49%) ServiceNow
3 54 (5.54%) CyberArk
4 35 (3.59%) Cisco
5 30 (3.08%) VMware
6 24 (2.46%) Fortinet
6 24 (2.46%) Remedy
7 21 (2.15%) SonicWALL
8 19 (1.95%) Oracle
9 17 (1.74%) BMC
10 16 (1.64%) Apple
11 15 (1.54%) Meraki
12 13 (1.33%) SAP
13 11 (1.13%) Salesforce
13 11 (1.13%) Veeam
14 10 (1.03%) Google
15 9 (0.92%) ConnectWise
15 9 (0.92%) IFS
15 9 (0.92%) Splunk
16 8 (0.82%) Dynatrace