Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 8 August 2026, with comparisons to the same periods in the previous two years.

6 months to
8 Aug 2026
Same period 2025 Same period 2024
Rank 49 81 51
Rank change year-on-year +32 -30 0
Permanent jobs citing ITIL 1,014 729 1,130
As % of all permanent jobs with remote/hybrid work options 4.47% 4.42% 4.54%
As % of the Processes & Methodologies category 5.40% 4.76% 5.17%
Number of salaries quoted 684 527 844
10th Percentile £30,758 £29,750 £31,250
25th Percentile £41,250 £35,427 £41,021
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £73,750 £67,500 £64,813
90th Percentile £82,500 £92,250 £80,000
UK median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,792 15,324 21,855
As % of all permanent jobs with a WFH option 82.93% 92.94% 87.76%
Number of salaries quoted 13,561 9,021 15,723
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,750 £43,593
Median annual salary (50th Percentile) £60,000 £59,000 £58,800
Median % change year-on-year +1.69% +0.34% -5.92%
75th Percentile £80,000 £78,500 £77,500
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 8 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (8.97%) SharePoint
2 55 (5.42%) Microsoft Exchange
3 10 (0.99%) Confluence
4 4 (0.39%) IIS
5 3 (0.30%) ArcGIS
5 3 (0.30%) OpenStack
5 3 (0.30%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
7 1 (0.099%) Oracle Workflow
Applications
1 108 (10.65%) Microsoft Office
2 21 (2.07%) Microsoft Excel
3 14 (1.38%) Microsoft Project
4 10 (0.99%) Microsoft PowerPoint
5 4 (0.39%) Windchill
6 3 (0.30%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 27 (2.66%) Remedy ITSM
2 6 (0.59%) Shopify
2 6 (0.59%) Workday HCM
3 5 (0.49%) Dynamics CRM
4 4 (0.39%) Payment Gateway
5 2 (0.20%) Carpe Diem
5 2 (0.20%) Elite 3E
5 2 (0.20%) SAP ERP
5 2 (0.20%) SAP QM
5 2 (0.20%) SAP S/4HANA
6 1 (0.099%) OpenText VIM for SAP
6 1 (0.099%) Oracle EBS
6 1 (0.099%) Oracle ERP
6 1 (0.099%) Oracle Financials
6 1 (0.099%) Oracle Payables
6 1 (0.099%) Sage 200
6 1 (0.099%) SAP IBP
6 1 (0.099%) SAP PP
6 1 (0.099%) Sparx Enterprise Architect
6 1 (0.099%) SystmOne
Cloud Services
1 327 (32.25%) Azure
2 309 (30.47%) Microsoft 365
3 187 (18.44%) AWS
4 178 (17.55%) Entra ID
5 116 (11.44%) SaaS
6 52 (5.13%) Power Platform
7 36 (3.55%) OneDrive
8 25 (2.47%) PowerApps
9 22 (2.17%) Microsoft Purview
10 20 (1.97%) Power Automate
11 16 (1.58%) Dynamics 365
12 12 (1.18%) GCP
13 10 (0.99%) AWS CloudFormation
13 10 (0.99%) Azure Sentinel
14 9 (0.89%) Datadog
15 8 (0.79%) Amazon EKS
15 8 (0.79%) Google Workspace
16 7 (0.69%) Cloud Computing
16 7 (0.69%) Microsoft Copilot
17 6 (0.59%) Cloudflare
Communications & Networking
1 68 (6.71%) Firewall
2 54 (5.33%) VPN
3 53 (5.23%) DNS
4 46 (4.54%) DHCP
5 38 (3.75%) TCP/IP
6 34 (3.35%) WAN
7 32 (3.16%) LAN
8 31 (3.06%) Wi-Fi
9 22 (2.17%) Network Security
10 17 (1.68%) Wireless
11 11 (1.08%) Broadband
11 11 (1.08%) VLAN
12 9 (0.89%) Unified Communications
12 9 (0.89%) VoIP
13 6 (0.59%) BGP
13 6 (0.59%) MPLS
13 6 (0.59%) SD-WAN
14 5 (0.49%) Remote Desktop
14 5 (0.49%) Software-Defined Networking
15 4 (0.39%) Cisco Nexus
Database & Business Intelligence
1 31 (3.06%) Power BI
2 25 (2.47%) SQL Server
3 12 (1.18%) Azure SQL Database
4 10 (0.99%) MySQL
5 8 (0.79%) Oracle Database
6 4 (0.39%) PostgreSQL
6 4 (0.39%) Relational Database
7 3 (0.30%) MongoDB
8 2 (0.20%) DynamoDB
9 1 (0.099%) InfluxDB
9 1 (0.099%) Oracle BI Publisher
9 1 (0.099%) Oracle Exadata
9 1 (0.099%) RDBMS
9 1 (0.099%) Tableau
Development Applications
1 58 (5.72%) JIRA
2 10 (0.99%) GitLab
3 4 (0.39%) Atlassian Bamboo
3 4 (0.39%) Bitbucket
3 4 (0.39%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.099%) Cucumber
5 1 (0.099%) Postman
5 1 (0.099%) REST Assured
General
1 523 (51.58%) Social Skills
2 190 (18.74%) Finance
3 105 (10.36%) Analytical Skills
4 98 (9.66%) Public Sector
5 91 (8.97%) Law
6 89 (8.78%) Legal
7 58 (5.72%) Banking
8 48 (4.73%) Swedish Language
9 44 (4.34%) Inclusion and Diversity
9 44 (4.34%) Organisational Skills
10 39 (3.85%) Influencing Skills
11 30 (2.96%) French Language
12 29 (2.86%) Manufacturing
13 27 (2.66%) Retail
14 21 (2.07%) Games
15 18 (1.78%) Telecoms
16 12 (1.18%) Documentation Skills
17 11 (1.08%) Advertising
18 9 (0.89%) Aerospace
18 9 (0.89%) Police
Job Titles
1 198 (19.53%) Analyst
2 159 (15.68%) Senior
3 152 (14.99%) IT Manager
4 132 (13.02%) Service Manager
5 109 (10.75%) Service Analyst
6 97 (9.57%) Service Desk Analyst
7 95 (9.37%) IT Services Manager
8 86 (8.48%) IT Support
9 84 (8.28%) Senior Manager
10 73 (7.20%) Support Engineer
11 69 (6.80%) Support Analyst
12 62 (6.11%) Architect
13 61 (6.02%) Lead
14 52 (5.13%) Applications Support
15 49 (4.83%) IT Engineer
15 49 (4.83%) Resilience Manager
16 48 (4.73%) IT Analyst
17 45 (4.44%) IT Support Engineer
18 43 (4.24%) Infrastructure Engineer
19 33 (3.25%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.93%) Middleware
2 17 (1.68%) REST
2 17 (1.68%) SOAP
3 10 (0.99%) .NET
4 6 (0.59%) CSS
4 6 (0.59%) HTML
4 6 (0.59%) Web Services
5 4 (0.39%) EDI
5 4 (0.39%) OAuth
5 4 (0.39%) OpenID
5 4 (0.39%) SAP Fiori
5 4 (0.39%) YAML
6 3 (0.30%) AngularJS
6 3 (0.30%) React
7 2 (0.20%) Gherkin
7 2 (0.20%) Jest
7 2 (0.20%) Kafka
7 2 (0.20%) Microsoft Graph
7 2 (0.20%) RabbitMQ
7 2 (0.20%) Spring Boot
Miscellaneous
1 60 (5.92%) Cyber Threat
2 36 (3.55%) Onboarding
3 32 (3.16%) Cyberattack
4 31 (3.06%) Self-Motivation
5 27 (2.66%) Data Centre
6 26 (2.56%) Driving Licence
7 25 (2.47%) Hybrid Cloud
8 23 (2.27%) Enterprise Software
9 22 (2.17%) CMDB
9 22 (2.17%) Management Information System
10 20 (1.97%) Product Ownership
11 12 (1.18%) Cloud Native
12 11 (1.08%) Client/Server
13 8 (0.79%) Analytical Mindset
13 8 (0.79%) AS400
13 8 (0.79%) PKI
14 7 (0.69%) Housing Association
14 7 (0.69%) Operational Technology
15 6 (0.59%) Greenfield Project
16 5 (0.49%) Virtual Team
Operating Systems
1 173 (17.06%) Windows
2 58 (5.72%) Windows Server
3 29 (2.86%) Linux
3 29 (2.86%) Windows 10
4 25 (2.47%) Android
5 23 (2.27%) Apple iOS
6 13 (1.28%) Mac OS
7 9 (0.89%) Unix
8 7 (0.69%) Red Hat Enterprise Linux
9 5 (0.49%) Windows Server 2016
9 5 (0.49%) Windows Server 2019
10 4 (0.39%) CentOS
11 3 (0.30%) Debian
11 3 (0.30%) VMS
12 1 (0.099%) AIX
12 1 (0.099%) Solaris
12 1 (0.099%) Ubuntu
Processes & Methodologies
1 336 (33.14%) Continuous Improvement
2 297 (29.29%) ITSM
3 295 (29.09%) Problem-Solving
4 237 (23.37%) Service Management
5 214 (21.10%) Customer Service
6 198 (19.53%) Agile
7 188 (18.54%) Stakeholder Engagement
7 188 (18.54%) Stakeholder Management
8 184 (18.15%) Mentoring
9 183 (18.05%) Service Delivery
10 151 (14.89%) Cybersecurity
11 147 (14.50%) Project Delivery
12 138 (13.61%) PRINCE2
13 129 (12.72%) DevOps
14 126 (12.43%) Information Security
15 108 (10.65%) AI
16 103 (10.16%) Change Management
17 101 (9.96%) TOGAF
18 97 (9.57%) Project Management
19 96 (9.47%) Performance Metrics
Programming Languages
1 84 (8.28%) PowerShell
2 63 (6.21%) SQL
3 28 (2.76%) JavaScript
3 28 (2.76%) Python
4 14 (1.38%) Bash
5 9 (0.89%) Java
6 8 (0.79%) Clojure
6 8 (0.79%) RPG
7 7 (0.69%) T-SQL
8 6 (0.59%) Bicep
8 6 (0.59%) C#
9 3 (0.30%) Korn
9 3 (0.30%) Ruby
10 2 (0.20%) Groovy
10 2 (0.20%) PL/SQL
10 2 (0.20%) TypeScript
11 1 (0.099%) Apex Code
11 1 (0.099%) Google Apps Script
11 1 (0.099%) Shell Script
11 1 (0.099%) VBScript
Qualifications
1 217 (21.40%) Degree
2 115 (11.34%) CISSP
2 115 (11.34%) Microsoft Certification
3 113 (11.14%) CISM
3 113 (11.14%) Security Cleared
4 102 (10.06%) ITIL Certification
5 92 (9.07%) AWS Certification
6 81 (7.99%) SC Cleared
7 79 (7.79%) MCSE
8 63 (6.21%) DBS Check
9 61 (6.02%) A+ Certification
9 61 (6.02%) Network+ Certification
10 48 (4.73%) Azure Certification
10 48 (4.73%) PMP
11 44 (4.34%) PMI Certification
12 33 (3.25%) Cisco Certification
13 28 (2.76%) DV Cleared
14 25 (2.47%) PRINCE2 Practitioner
15 23 (2.27%) ITIL Foundation Certificate
16 21 (2.07%) Computer Science Degree
Quality Assurance & Compliance
1 110 (10.85%) QA
2 85 (8.38%) SLA
3 79 (7.79%) NIST
4 56 (5.52%) ISO 22301
5 52 (5.13%) GDPR
5 52 (5.13%) ISO/IEC 27001
6 49 (4.83%) Cyber Essentials
7 21 (2.07%) Cyber Essentials PLUS
8 20 (1.97%) PCI DSS
9 15 (1.48%) ISO/IEC 20000
10 13 (1.28%) ISO 9001
11 12 (1.18%) COBIT
12 10 (0.99%) PMO
13 7 (0.69%) Data Quality
14 5 (0.49%) GRC
14 5 (0.49%) GxP
15 4 (0.39%) Def Stans
15 4 (0.39%) ISO 9000
15 4 (0.39%) ISO/IEC 15288
16 3 (0.30%) Accessibility
System Software
1 189 (18.64%) Active Directory
2 32 (3.16%) Hyper-V
3 29 (2.86%) VMware Infrastructure
4 9 (0.89%) BitLocker
5 7 (0.69%) Docker
5 7 (0.69%) VMware NSX
5 7 (0.69%) vSphere
6 6 (0.59%) Virtual Machines
7 5 (0.49%) Virtual Desktop
7 5 (0.49%) VMware ESXi
8 4 (0.39%) KVM
8 4 (0.39%) Slurm Workload Manager
9 3 (0.30%) Microsoft Virtual Server
9 3 (0.30%) Terminal Services
9 3 (0.30%) Virtual Servers
10 2 (0.20%) Citrix Hypervisor
10 2 (0.20%) Oracle RAC
11 1 (0.099%) GPFS
11 1 (0.099%) Lustre
Systems Management
1 156 (15.38%) Microsoft Intune
2 36 (3.55%) Ansible
3 35 (3.45%) SCCM
4 28 (2.76%) Terraform
5 19 (1.87%) Grafana
6 18 (1.78%) Kubernetes
7 12 (1.18%) ZABBIX
8 7 (0.69%) Single Sign-On
9 6 (0.59%) Graylog
9 6 (0.59%) Jamf Pro
9 6 (0.59%) Systems Management Server (SMS)
10 5 (0.49%) Puppet
10 5 (0.49%) vCenter Server
11 4 (0.39%) Autotask
11 4 (0.39%) FortiGate
11 4 (0.39%) Prometheus
11 4 (0.39%) Proxmox
12 3 (0.30%) Check_MK
13 2 (0.20%) HP Fortify
13 2 (0.20%) Salt
Vendors
1 445 (43.89%) Microsoft
2 229 (22.58%) ServiceNow
3 54 (5.33%) CyberArk
4 40 (3.94%) Cisco
5 37 (3.65%) VMware
6 27 (2.66%) Remedy
7 25 (2.47%) Fortinet
8 24 (2.37%) SonicWALL
9 19 (1.87%) BMC
10 18 (1.78%) Oracle
11 16 (1.58%) Apple
12 13 (1.28%) Meraki
13 11 (1.08%) Dynatrace
13 11 (1.08%) SAP
13 11 (1.08%) Veeam
14 10 (0.99%) Palo Alto
14 10 (0.99%) Salesforce
15 9 (0.89%) Splunk
16 8 (0.79%) ConnectWise
16 8 (0.79%) IFS