Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 30 June 2026, with comparisons to the same periods in the previous two years.

6 months to
30 Jun 2026
Same period 2025 Same period 2024
Rank 50 83 51
Rank change year-on-year +33 -32 +7
Permanent jobs citing ITIL 851 696 1,537
As % of all permanent jobs with remote/hybrid work options 4.11% 4.41% 4.60%
As % of the Processes & Methodologies category 5.01% 4.69% 5.16%
Number of salaries quoted 627 497 1,209
10th Percentile £30,902 £29,150 £31,250
25th Percentile £39,071 £36,250 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £52,777
Median % change year-on-year +4.76% -0.52% +0.53%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £49,000 £48,323
% change year-on-year +7.14% +1.40% -1.32%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 16,995 14,837 29,778
As % of all permanent jobs with a WFH option 82.17% 93.93% 89.06%
Number of salaries quoted 12,422 8,708 22,912
10th Percentile £35,000 £29,750 £33,750
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,750 £75,250
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.09%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 30 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (10.69%) SharePoint
2 49 (5.76%) Microsoft Exchange
3 10 (1.18%) Confluence
4 5 (0.59%) OpenStack
5 3 (0.35%) ArcGIS
5 3 (0.35%) CMS
5 3 (0.35%) SAS
6 2 (0.24%) Apache Airflow
7 1 (0.12%) IIS
7 1 (0.12%) Oracle Workflow
Applications
1 139 (16.33%) Microsoft Office
2 26 (3.06%) Microsoft Excel
3 14 (1.65%) Microsoft Project
4 12 (1.41%) Microsoft PowerPoint
5 4 (0.47%) Windchill
6 3 (0.35%) Trello
7 2 (0.24%) MS Visio
Business Applications
1 15 (1.76%) Remedy ITSM
2 5 (0.59%) NEC Housing
3 4 (0.47%) Dynamics CRM
3 4 (0.47%) Oracle EBS
4 3 (0.35%) SAP S/4HANA
5 2 (0.24%) SAP ERP
5 2 (0.24%) SAP QM
6 1 (0.12%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) OpenText VIM for SAP
6 1 (0.12%) Oracle ERP
6 1 (0.12%) Oracle Financials
6 1 (0.12%) Oracle iProcurement
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
6 1 (0.12%) Sparx Enterprise Architect
Cloud Services
1 333 (39.13%) Microsoft 365
2 223 (26.20%) Azure
3 145 (17.04%) Entra ID
4 128 (15.04%) AWS
5 52 (6.11%) SaaS
6 49 (5.76%) Power Platform
7 31 (3.64%) OneDrive
8 22 (2.59%) PowerApps
9 17 (2.00%) Microsoft Purview
10 15 (1.76%) Power Automate
11 13 (1.53%) Dynamics 365
12 10 (1.18%) AWS CloudFormation
12 10 (1.18%) Google Workspace
13 9 (1.06%) Azure Sentinel
14 8 (0.94%) Amazon EKS
14 8 (0.94%) Cloud Computing
15 7 (0.82%) Mimecast
16 6 (0.71%) Cloudflare
16 6 (0.71%) GCP
16 6 (0.71%) Microsoft Copilot
Communications & Networking
1 53 (6.23%) Firewall
2 47 (5.52%) VPN
3 46 (5.41%) DNS
4 34 (4.00%) DHCP
5 32 (3.76%) Wi-Fi
6 29 (3.41%) WAN
7 26 (3.06%) TCP/IP
8 25 (2.94%) LAN
9 17 (2.00%) Network Security
10 15 (1.76%) VoIP
11 12 (1.41%) Broadband
12 9 (1.06%) SD-WAN
12 9 (1.06%) VLAN
13 8 (0.94%) Wireless
14 5 (0.59%) Remote Desktop
15 4 (0.47%) BGP
15 4 (0.47%) MPLS
15 4 (0.47%) SSL
16 3 (0.35%) NAS
16 3 (0.35%) Software-Defined Networking
Database & Business Intelligence
1 29 (3.41%) Power BI
2 25 (2.94%) SQL Server
3 12 (1.41%) Azure SQL Database
4 8 (0.94%) MySQL
4 8 (0.94%) Oracle Database
5 4 (0.47%) PostgreSQL
5 4 (0.47%) Relational Database
6 3 (0.35%) MongoDB
7 2 (0.24%) DynamoDB
7 2 (0.24%) InfluxDB
7 2 (0.24%) SAP HANA
8 1 (0.12%) Metadata
8 1 (0.12%) Oracle BI Publisher
8 1 (0.12%) Oracle Exadata
8 1 (0.12%) RDBMS
8 1 (0.12%) Tableau
Development Applications
1 48 (5.64%) JIRA
2 12 (1.41%) GitLab
3 4 (0.47%) Eclipse
4 3 (0.35%) Atlassian Bamboo
4 3 (0.35%) Bitbucket
5 2 (0.24%) Cypress.io
5 2 (0.24%) Jenkins
5 2 (0.24%) Maven
5 2 (0.24%) Rational Rhapsody
5 2 (0.24%) SonarQube
6 1 (0.12%) Cucumber
6 1 (0.12%) Postman
6 1 (0.12%) REST Assured
General
1 446 (52.41%) Social Skills
2 141 (16.57%) Finance
3 91 (10.69%) Public Sector
4 83 (9.75%) Analytical Skills
5 52 (6.11%) Inclusion and Diversity
6 39 (4.58%) Back Office
6 39 (4.58%) Banking
6 39 (4.58%) French Language
7 36 (4.23%) Swedish Language
8 34 (4.00%) Organisational Skills
9 30 (3.53%) Influencing Skills
9 30 (3.53%) Law
10 25 (2.94%) Manufacturing
11 24 (2.82%) Legal
12 23 (2.70%) Games
13 19 (2.23%) Retail
14 8 (0.94%) Documentation Skills
14 8 (0.94%) Presentation Skills
15 5 (0.59%) Military
15 5 (0.59%) Police
Job Titles
1 176 (20.68%) Analyst
2 119 (13.98%) Support Engineer
3 103 (12.10%) Service Analyst
4 94 (11.05%) Senior
5 93 (10.93%) Service Desk Analyst
6 90 (10.58%) Service Manager
7 87 (10.22%) IT Manager
8 77 (9.05%) IT Support
9 60 (7.05%) Support Analyst
10 57 (6.70%) IT Engineer
11 56 (6.58%) Applications Support
12 55 (6.46%) Architect
12 55 (6.46%) Lead
13 49 (5.76%) IT Support Engineer
14 48 (5.64%) Infrastructure Engineer
15 44 (5.17%) IT Services Manager
16 40 (4.70%) Desktop Engineer
16 40 (4.70%) Desktop Support
16 40 (4.70%) IT Analyst
17 38 (4.47%) Desktop Support Engineer
Libraries, Frameworks & Software Standards
1 18 (2.12%) REST
1 18 (2.12%) SOAP
2 10 (1.18%) .NET
3 7 (0.82%) CSS
3 7 (0.82%) HTML
4 6 (0.71%) Web Services
5 4 (0.47%) Middleware
5 4 (0.47%) OAuth
5 4 (0.47%) OpenID
5 4 (0.47%) SAP Fiori
5 4 (0.47%) YAML
6 3 (0.35%) AngularJS
6 3 (0.35%) EDI
6 3 (0.35%) React
7 2 (0.24%) Gherkin
7 2 (0.24%) JSON
7 2 (0.24%) Kafka
7 2 (0.24%) RabbitMQ
7 2 (0.24%) Spring Boot
7 2 (0.24%) WAMP
Miscellaneous
1 32 (3.76%) Cyberattack
1 32 (3.76%) Driving Licence
2 29 (3.41%) Onboarding
3 27 (3.17%) Data Centre
4 25 (2.94%) CMDB
4 25 (2.94%) Hybrid Cloud
5 18 (2.12%) Product Ownership
5 18 (2.12%) Self-Motivation
6 17 (2.00%) Management Information System
7 16 (1.88%) Enterprise Software
8 13 (1.53%) Cloud Native
9 12 (1.41%) Cyber Threat
10 11 (1.29%) Client/Server
10 11 (1.29%) Legacy Systems
11 9 (1.06%) Analytical Mindset
11 9 (1.06%) Housing Association
12 8 (0.94%) PKI
13 7 (0.82%) AS400
14 5 (0.59%) PMI
14 5 (0.59%) Replication
Operating Systems
1 195 (22.91%) Windows
2 66 (7.76%) Windows 10
3 40 (4.70%) Windows Server
4 37 (4.35%) Linux
5 28 (3.29%) Android
6 23 (2.70%) Apple iOS
7 10 (1.18%) Mac OS
8 9 (1.06%) Unix
9 6 (0.71%) Red Hat Enterprise Linux
10 5 (0.59%) Windows Server 2016
10 5 (0.59%) Windows Server 2019
11 4 (0.47%) CentOS
12 3 (0.35%) Debian
12 3 (0.35%) VMS
13 1 (0.12%) AIX
13 1 (0.12%) Solaris
13 1 (0.12%) Ubuntu
Processes & Methodologies
1 275 (32.31%) Continuous Improvement
2 264 (31.02%) ITSM
3 250 (29.38%) Problem-Solving
4 221 (25.97%) Customer Service
5 205 (24.09%) Service Management
6 170 (19.98%) Service Delivery
7 141 (16.57%) Stakeholder Management
8 128 (15.04%) Agile
9 112 (13.16%) Mentoring
10 106 (12.46%) Cybersecurity
11 89 (10.46%) Performance Metrics
11 89 (10.46%) Project Delivery
12 81 (9.52%) Change Management
12 81 (9.52%) DevOps
13 75 (8.81%) Project Management
14 73 (8.58%) Stakeholder Engagement
15 68 (7.99%) Incident Management
16 67 (7.87%) Roadmaps
17 65 (7.64%) Coaching
18 62 (7.29%) Decision-Making
Programming Languages
1 64 (7.52%) PowerShell
2 62 (7.29%) SQL
3 27 (3.17%) Python
4 26 (3.06%) JavaScript
5 15 (1.76%) Bash
6 8 (0.94%) C#
6 8 (0.94%) Clojure
6 8 (0.94%) Java
7 7 (0.82%) RPG
8 5 (0.59%) T-SQL
9 3 (0.35%) Bicep
9 3 (0.35%) Google Apps Script
9 3 (0.35%) Korn
9 3 (0.35%) Ruby
10 2 (0.24%) Groovy
10 2 (0.24%) Perl
10 2 (0.24%) PL/SQL
10 2 (0.24%) TypeScript
11 1 (0.12%) Shell Script
11 1 (0.12%) VBScript
Qualifications
1 239 (28.08%) Degree
2 140 (16.45%) Security Cleared
3 121 (14.22%) Microsoft Certification
4 111 (13.04%) SC Cleared
5 88 (10.34%) AWS Certification
6 81 (9.52%) MCSE
7 47 (5.52%) DBS Check
8 45 (5.29%) Azure Certification
9 41 (4.82%) ITIL Certification
10 37 (4.35%) PMI Certification
11 35 (4.11%) CTC Cleared
11 35 (4.11%) PMP
12 28 (3.29%) Cisco Certification
13 24 (2.82%) DV Cleared
14 22 (2.59%) PRINCE2 Practitioner
15 18 (2.12%) BPSS Clearance
15 18 (2.12%) Computer Science Degree
16 15 (1.76%) CCNA
16 15 (1.76%) ITIL Foundation Certificate
17 12 (1.41%) A+ Certification
Quality Assurance & Compliance
1 109 (12.81%) QA
2 103 (12.10%) SLA
3 48 (5.64%) Cyber Essentials
4 44 (5.17%) ISO/IEC 27001
5 37 (4.35%) GDPR
6 28 (3.29%) NIST
7 21 (2.47%) Cyber Essentials PLUS
8 14 (1.65%) PCI DSS
9 9 (1.06%) ISO 9001
10 7 (0.82%) Data Quality
10 7 (0.82%) PMO
11 6 (0.71%) COBIT
12 5 (0.59%) GRC
12 5 (0.59%) ISO 22301
13 4 (0.47%) Def Stans
13 4 (0.47%) ISO 9000
13 4 (0.47%) ISO/IEC 15288
14 2 (0.24%) ISO/IEC 20000
15 1 (0.12%) ISO 14001
15 1 (0.12%) Sarbanes-Oxley
System Software
1 120 (14.10%) Active Directory
2 25 (2.94%) Hyper-V
3 19 (2.23%) VMware Infrastructure
4 9 (1.06%) BitLocker
4 9 (1.06%) Docker
5 6 (0.71%) Microsoft Virtual Server
5 6 (0.71%) Virtual Servers
5 6 (0.71%) vSphere
6 5 (0.59%) VMware ESXi
7 4 (0.47%) KVM
7 4 (0.47%) Slurm Workload Manager
7 4 (0.47%) Virtual Desktop
7 4 (0.47%) VMware NSX
8 3 (0.35%) Terminal Services
8 3 (0.35%) Virtual Machines
9 2 (0.24%) Citrix Hypervisor
9 2 (0.24%) Oracle RAC
10 1 (0.12%) GPFS
10 1 (0.12%) Lustre
Systems Management
1 92 (10.81%) Microsoft Intune
2 34 (4.00%) SCCM
3 26 (3.06%) Ansible
4 21 (2.47%) Terraform
5 18 (2.12%) Kubernetes
6 12 (1.41%) Grafana
7 9 (1.06%) ZABBIX
8 8 (0.94%) Single Sign-On
9 7 (0.82%) Jamf Pro
9 7 (0.82%) Puppet
10 6 (0.71%) Autotask
10 6 (0.71%) Graylog
11 5 (0.59%) Prometheus
11 5 (0.59%) vCenter Server
12 4 (0.47%) Proxmox
13 3 (0.35%) Check_MK
13 3 (0.35%) Systems Management Server (SMS)
14 2 (0.24%) Oracle Enterprise Manager
14 2 (0.24%) Oracle RMAN
14 2 (0.24%) Salt
Vendors
1 400 (47.00%) Microsoft
2 217 (25.50%) ServiceNow
3 72 (8.46%) Cisco
4 24 (2.82%) VMware
5 20 (2.35%) Oracle
6 19 (2.23%) Fortinet
7 18 (2.12%) Meraki
8 17 (2.00%) Apple
9 15 (1.76%) Remedy
9 15 (1.76%) SonicWALL
10 12 (1.41%) Salesforce
11 11 (1.29%) BMC
11 11 (1.29%) IFS
11 11 (1.29%) SAP
11 11 (1.29%) Splunk
11 11 (1.29%) Veeam
12 10 (1.18%) Google
13 9 (1.06%) Citrix
13 9 (1.06%) ConnectWise
14 8 (0.94%) Samsung