Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 19 February 2026, with comparisons to the same periods in the previous two years.

6 months to
19 Feb 2026
Same period 2025 Same period 2024
Rank 39 44 43
Rank change year-on-year +5 -1 +16
Permanent jobs citing ITIL 903 952 1,586
As % of all permanent jobs with remote/hybrid work options 5.49% 6.13% 5.77%
As % of the Processes & Methodologies category 6.37% 6.46% 6.22%
Number of salaries quoted 533 558 1,314
10th Percentile £29,750 £31,250 £30,000
25th Percentile £35,000 £41,250 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £67,500 £68,250 £64,690
90th Percentile £85,000 £81,250 £78,750
UK median annual salary £50,000 £52,000 £50,000
% change year-on-year -3.85% +4.00% +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,165 14,737 25,483
As % of all permanent jobs with a WFH option 86.13% 94.91% 92.71%
Number of salaries quoted 9,173 8,842 21,140
10th Percentile £30,500 £36,250 £34,750
25th Percentile £42,500 £47,500 £43,000
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £82,500 £76,250
90th Percentile £100,000 £104,199 £95,000
UK median annual salary £55,000 £60,500 £55,000
% change year-on-year -9.09% +10.00% -12.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 19 February 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 83 (9.19%) SharePoint
2 63 (6.98%) Microsoft Exchange
3 12 (1.33%) Tomcat
3 12 (1.33%) WebSphere
3 12 (1.33%) WebSphere Application Server
4 6 (0.66%) Confluence
5 3 (0.33%) IIS
5 3 (0.33%) OpenStack
6 1 (0.11%) CMS
6 1 (0.11%) HCL Domino
6 1 (0.11%) HCL Notes
6 1 (0.11%) Oracle Workflow
Applications
1 227 (25.14%) Microsoft Office
2 28 (3.10%) Microsoft Excel
3 19 (2.10%) Microsoft Project
4 6 (0.66%) MS Visio
5 5 (0.55%) Microsoft PowerPoint
6 1 (0.11%) AutoCAD
6 1 (0.11%) Chatbot
Business Applications
1 17 (1.88%) Remedy ITSM
2 12 (1.33%) NEC Housing
3 7 (0.78%) SAP S/4HANA
4 5 (0.55%) Dynamics CRM
5 3 (0.33%) Oracle EBS
5 3 (0.33%) Sage 200
5 3 (0.33%) Sage 50
5 3 (0.33%) Sage CRM
6 2 (0.22%) Adaptiv
6 2 (0.22%) Dynamics AX
7 1 (0.11%) Elite 3E
7 1 (0.11%) Raiser’s Edge
7 1 (0.11%) SAP GRC
7 1 (0.11%) SAP IBP
7 1 (0.11%) SAP MII
7 1 (0.11%) SAP PP
7 1 (0.11%) Shopify
Cloud Services
1 389 (43.08%) Microsoft 365
2 239 (26.47%) Azure
3 207 (22.92%) AWS
4 156 (17.28%) Entra ID
5 42 (4.65%) Power Platform
6 32 (3.54%) SaaS
7 27 (2.99%) Azure DevOps
8 19 (2.10%) Azure Monitor
9 18 (1.99%) OneDrive
10 15 (1.66%) Mimecast
11 13 (1.44%) Dynamics 365
12 12 (1.33%) GCP
12 12 (1.33%) IaaS
12 12 (1.33%) PaaS
12 12 (1.33%) PowerApps
13 10 (1.11%) AWS CloudFormation
13 10 (1.11%) Datadog
14 8 (0.89%) GitHub
14 8 (0.89%) Google Workspace
14 8 (0.89%) Microsoft Purview
Communications & Networking
1 63 (6.98%) DNS
2 58 (6.42%) Firewall
3 56 (6.20%) VPN
4 44 (4.87%) WAN
5 38 (4.21%) DHCP
6 35 (3.88%) Wi-Fi
7 34 (3.77%) LAN
8 28 (3.10%) TCP/IP
9 25 (2.77%) SSL
10 22 (2.44%) VLAN
10 22 (2.44%) VoIP
11 21 (2.33%) SD-WAN
12 18 (1.99%) Network Security
13 11 (1.22%) Telnet
14 8 (0.89%) HTTP
15 7 (0.78%) IP Telephony
15 7 (0.78%) Structured Cabling
16 5 (0.55%) Intrusion Detection
16 5 (0.55%) Remote Desktop
16 5 (0.55%) Unified Communications
Database & Business Intelligence
1 32 (3.54%) Power BI
2 24 (2.66%) SQL Server
3 12 (1.33%) Azure SQL Database
3 12 (1.33%) DB2
3 12 (1.33%) PostgreSQL
4 5 (0.55%) NoSQL
5 4 (0.44%) Amazon RDS
5 4 (0.44%) MySQL
5 4 (0.44%) Tableau
6 3 (0.33%) Oracle Database
7 2 (0.22%) Crystal Reports
7 2 (0.22%) Data Lake
7 2 (0.22%) InfluxDB
7 2 (0.22%) Relational Database
7 2 (0.22%) SAP HANA
7 2 (0.22%) SQL Server Integration Services
8 1 (0.11%) Data Warehouse
8 1 (0.11%) Metadata
8 1 (0.11%) Oracle Reports
8 1 (0.11%) SQL Server Reporting Services
Development Applications
1 50 (5.54%) JIRA
2 8 (0.89%) GitLab
3 5 (0.55%) Jenkins
4 2 (0.22%) Rational Rhapsody
5 1 (0.11%) Visual Studio
General
1 470 (52.05%) Social Skills
2 158 (17.50%) Finance
3 120 (13.29%) French Language
4 91 (10.08%) Swedish Language
5 76 (8.42%) Analytical Skills
6 67 (7.42%) Back Office
7 57 (6.31%) Public Sector
8 43 (4.76%) Organisational Skills
9 38 (4.21%) Banking
9 38 (4.21%) Law
10 32 (3.54%) Inclusion and Diversity
11 25 (2.77%) Legal
12 23 (2.55%) Retail
13 16 (1.77%) Telecoms
14 14 (1.55%) Manufacturing
15 12 (1.33%) Documentation Skills
15 12 (1.33%) Presentation Skills
16 9 (1.00%) Influencing Skills
17 8 (0.89%) Front Office
17 8 (0.89%) Investment Banking
Job Titles
1 249 (27.57%) Analyst
2 149 (16.50%) Service Analyst
3 140 (15.50%) Service Desk Analyst
4 127 (14.06%) Support Engineer
5 103 (11.41%) Lead
6 80 (8.86%) Support Analyst
7 78 (8.64%) IT Support
8 73 (8.08%) Senior
9 70 (7.75%) Desktop Support
10 69 (7.64%) IT Analyst
11 63 (6.98%) Desktop Engineer
11 63 (6.98%) Desktop Support Engineer
11 63 (6.98%) Site Engineer
12 61 (6.76%) Service Manager
13 52 (5.76%) Applications Support
14 51 (5.65%) IT Manager
15 42 (4.65%) IT Engineer
16 41 (4.54%) Infrastructure Engineer
16 41 (4.54%) IT Support Analyst
17 32 (3.54%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 13 (1.44%) LDAP
2 12 (1.33%) CSS
2 12 (1.33%) HTML
2 12 (1.33%) JSON
2 12 (1.33%) LAPP Stack
2 12 (1.33%) WebSphere MQ
3 9 (1.00%) XML
4 8 (0.89%) FIX Protocol
4 8 (0.89%) REST
4 8 (0.89%) SOAP
5 5 (0.55%) EDI
5 5 (0.55%) Elastic Stack
5 5 (0.55%) Middleware
6 4 (0.44%) OpenTelemetry
6 4 (0.44%) SAP Fiori
7 3 (0.33%) OAuth
7 3 (0.33%) Web Services
8 2 (0.22%) .NET
8 2 (0.22%) AngularJS
8 2 (0.22%) OpenID
Miscellaneous
1 76 (8.42%) Security Operations Centre
2 71 (7.86%) Operational Technology
3 68 (7.53%) Cyber Kill Chain
3 68 (7.53%) Cyber Threat
4 44 (4.87%) Onboarding
5 43 (4.76%) Management Information System
6 38 (4.21%) Driving Licence
7 31 (3.43%) Data Centre
8 25 (2.77%) Product Ownership
9 24 (2.66%) CMDB
10 17 (1.88%) Enterprise Software
11 15 (1.66%) Linux Command Line
12 13 (1.44%) Legacy Systems
13 12 (1.33%) Client/Server
13 12 (1.33%) Self-Motivation
14 11 (1.22%) Security Posture
14 11 (1.22%) Social Media
15 9 (1.00%) Hybrid Cloud
16 8 (0.89%) Fixed Income
16 8 (0.89%) Video Conferencing
Operating Systems
1 270 (29.90%) Windows
2 94 (10.41%) Windows 10
3 81 (8.97%) Linux
4 79 (8.75%) Windows Server
5 29 (3.21%) Unix
6 18 (1.99%) Android
6 18 (1.99%) Apple iOS
7 16 (1.77%) Red Hat Enterprise Linux
8 10 (1.11%) Mac OS
9 7 (0.78%) VMS
10 4 (0.44%) Windows Server 2016
11 2 (0.22%) Ubuntu
11 2 (0.22%) Windows Server 2012
12 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 304 (33.67%) Customer Service
2 285 (31.56%) ITSM
3 221 (24.47%) Continuous Improvement
4 185 (20.49%) Problem-Solving
5 170 (18.83%) Service Management
6 166 (18.38%) Mentoring
7 158 (17.50%) Coaching
8 147 (16.28%) Service Delivery
9 144 (15.95%) Roadmaps
10 139 (15.39%) Cybersecurity
11 135 (14.95%) Stakeholder Management
12 127 (14.06%) Performance Metrics
13 112 (12.40%) Analytics
14 102 (11.30%) Technology Roadmap
15 100 (11.07%) Business Strategy
15 100 (11.07%) Change Management
16 98 (10.85%) Agile
16 98 (10.85%) Asset Management
16 98 (10.85%) Risk Management
17 92 (10.19%) DevOps
Programming Languages
1 95 (10.52%) PowerShell
2 63 (6.98%) SQL
3 58 (6.42%) Python
4 29 (3.21%) Bash
5 21 (2.33%) JavaScript
6 11 (1.22%) Bicep
7 6 (0.66%) T-SQL
8 5 (0.55%) C#
9 4 (0.44%) R
10 3 (0.33%) Perl
11 2 (0.22%) Google Apps Script
11 2 (0.22%) Java
12 1 (0.11%) PL/SQL
12 1 (0.11%) VB.NET
Qualifications
1 288 (31.89%) Degree
2 189 (20.93%) Microsoft Certification
3 150 (16.61%) AWS Certification
4 133 (14.73%) MCSE
5 121 (13.40%) Security Cleared
6 109 (12.07%) SC Cleared
7 60 (6.64%) CTC Cleared
8 48 (5.32%) ITIL Foundation Certificate
9 45 (4.98%) Cisco Certification
10 39 (4.32%) ITIL Certification
11 35 (3.88%) Azure Certification
12 34 (3.77%) CCNA
13 24 (2.66%) CISSP
14 23 (2.55%) CCNP
14 23 (2.55%) Computer Science Degree
15 21 (2.33%) DBS Check
16 20 (2.21%) PMI Certification
17 19 (2.10%) PMP
18 18 (1.99%) BPSS Clearance
18 18 (1.99%) Network+ Certification
Quality Assurance & Compliance
1 138 (15.28%) QA
2 124 (13.73%) SLA
3 114 (12.62%) ISO/IEC 27001
4 79 (8.75%) NIST
5 68 (7.53%) ISO/IEC 27005
6 41 (4.54%) Cyber Essentials
7 18 (1.99%) GDPR
8 13 (1.44%) Cyber Essentials PLUS
9 9 (1.00%) COBIT
9 9 (1.00%) Data Quality
10 7 (0.78%) GRC
11 4 (0.44%) Sarbanes-Oxley
11 4 (0.44%) SOC 2
12 3 (0.33%) PMO
13 2 (0.22%) Accessibility
13 2 (0.22%) ISO 9001
13 2 (0.22%) ISO/IEC 19770
13 2 (0.22%) ISO/IEC 20000
13 2 (0.22%) NCSC
13 2 (0.22%) PCI DSS
System Software
1 132 (14.62%) Active Directory
2 33 (3.65%) VMware Infrastructure
3 32 (3.54%) Hyper-V
4 22 (2.44%) Virtual Machines
5 19 (2.10%) Virtual Desktop
6 10 (1.11%) Docker
7 4 (0.44%) Firmware
7 4 (0.44%) Veritas Cluster Server
8 3 (0.33%) Microsoft Virtual Server
8 3 (0.33%) Virtual Servers
9 2 (0.22%) vSphere
10 1 (0.11%) vCloud
Systems Management
1 85 (9.41%) Microsoft Intune
2 47 (5.20%) Terraform
3 25 (2.77%) SCCM
4 22 (2.44%) Ansible
5 13 (1.44%) Kubernetes
6 12 (1.33%) Grafana
7 11 (1.22%) Jamf Pro
8 10 (1.11%) Prometheus
9 5 (0.55%) Autotask
9 5 (0.55%) SCOM
10 4 (0.44%) PaperCut
10 4 (0.44%) Single Sign-On
11 3 (0.33%) Dell DRAC
11 3 (0.33%) Nagios
11 3 (0.33%) Puppet
12 1 (0.11%) Active Directory Federation Services
12 1 (0.11%) EMC NetWorker
12 1 (0.11%) Forefront Identity Manager
12 1 (0.11%) FortiGate
12 1 (0.11%) ZABBIX
Vendors
1 421 (46.62%) Microsoft
2 234 (25.91%) ServiceNow
3 119 (13.18%) Cisco
4 43 (4.76%) VMware
5 26 (2.88%) Apple
6 24 (2.66%) Meraki
7 21 (2.33%) Oracle
8 20 (2.21%) BMC
9 19 (2.10%) Red Hat
10 18 (1.99%) Remedy
11 17 (1.88%) Splunk
12 13 (1.44%) IBM
13 12 (1.33%) Citrix
13 12 (1.33%) SAP
14 11 (1.22%) Mitel
14 11 (1.22%) Northgate
15 10 (1.11%) Samsung
16 9 (1.00%) SolarWinds
16 9 (1.00%) Veeam
17 8 (0.89%) Google