Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 28 July 2026, with comparisons to the same periods in the previous two years.

6 months to
28 Jul 2026
Same period 2025 Same period 2024
Rank 50 81 52
Rank change year-on-year +31 -29 +2
Permanent jobs citing ITIL 982 719 1,231
As % of all permanent jobs with remote/hybrid work options 4.48% 4.37% 4.55%
As % of the Processes & Methodologies category 5.40% 4.70% 5.16%
Number of salaries quoted 668 524 936
10th Percentile £30,750 £29,400 £31,250
25th Percentile £40,000 £35,000 £40,988
Median annual salary (50th Percentile) £55,000 £50,610 £54,750
Median % change year-on-year +8.67% -7.56% +4.29%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £90,125 £77,500
UK median annual salary £52,500 £47,500 £49,500
% change year-on-year +10.53% -4.04% -1.00%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,171 15,314 23,849
As % of all permanent jobs with a WFH option 82.92% 93.05% 88.12%
Number of salaries quoted 13,195 9,035 17,591
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,965
Median % change year-on-year - +3.51% -7.26%
75th Percentile £80,000 £78,750 £77,500
90th Percentile £100,000 £102,410 £96,250
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.66%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 28 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (9.16%) SharePoint
2 53 (5.40%) Microsoft Exchange
3 11 (1.12%) Confluence
4 4 (0.41%) OpenStack
5 3 (0.31%) ArcGIS
5 3 (0.31%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
6 2 (0.20%) IIS
7 1 (0.10%) Oracle Workflow
Applications
1 111 (11.30%) Microsoft Office
2 22 (2.24%) Microsoft Excel
3 14 (1.43%) Microsoft Project
4 11 (1.12%) Microsoft PowerPoint
5 4 (0.41%) Windchill
6 3 (0.31%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 26 (2.65%) Remedy ITSM
2 5 (0.51%) Dynamics CRM
2 5 (0.51%) Shopify
3 3 (0.31%) Payment Gateway
3 3 (0.31%) SAP S/4HANA
4 2 (0.20%) Carpe Diem
4 2 (0.20%) Elite 3E
4 2 (0.20%) SAP ERP
4 2 (0.20%) SAP QM
5 1 (0.10%) OpenText VIM for SAP
5 1 (0.10%) Oracle EBS
5 1 (0.10%) Oracle ERP
5 1 (0.10%) Oracle Financials
5 1 (0.10%) Oracle iProcurement
5 1 (0.10%) Oracle Payables
5 1 (0.10%) SAP GRC
5 1 (0.10%) SAP IBP
5 1 (0.10%) SAP PP
5 1 (0.10%) Sparx Enterprise Architect
5 1 (0.10%) SystmOne
Cloud Services
1 328 (33.40%) Azure
2 311 (31.67%) Microsoft 365
3 184 (18.74%) Entra ID
4 183 (18.64%) AWS
5 112 (11.41%) SaaS
6 52 (5.30%) Power Platform
7 33 (3.36%) OneDrive
8 25 (2.55%) PowerApps
9 22 (2.24%) Microsoft Purview
10 20 (2.04%) Power Automate
11 16 (1.63%) Dynamics 365
12 10 (1.02%) AWS CloudFormation
12 10 (1.02%) Google Workspace
13 9 (0.92%) Azure Sentinel
14 8 (0.81%) Amazon EKS
14 8 (0.81%) GCP
15 7 (0.71%) Cloud Computing
16 6 (0.61%) Cloudflare
16 6 (0.61%) Microsoft Copilot
17 5 (0.51%) Azure DevOps
Communications & Networking
1 64 (6.52%) Firewall
2 53 (5.40%) DNS
2 53 (5.40%) VPN
3 44 (4.48%) DHCP
4 39 (3.97%) TCP/IP
5 31 (3.16%) WAN
6 28 (2.85%) LAN
6 28 (2.85%) Wi-Fi
7 19 (1.93%) Network Security
8 15 (1.53%) Wireless
9 11 (1.12%) Broadband
9 11 (1.12%) VoIP
10 10 (1.02%) VLAN
11 7 (0.71%) Unified Communications
12 6 (0.61%) SD-WAN
13 5 (0.51%) BGP
13 5 (0.51%) MPLS
13 5 (0.51%) Remote Desktop
14 4 (0.41%) Software-Defined Networking
15 3 (0.31%) Cisco Firepower
Database & Business Intelligence
1 31 (3.16%) Power BI
2 24 (2.44%) SQL Server
3 12 (1.22%) Azure SQL Database
4 11 (1.12%) MySQL
5 8 (0.81%) Oracle Database
6 4 (0.41%) PostgreSQL
6 4 (0.41%) Relational Database
7 3 (0.31%) MongoDB
8 2 (0.20%) DynamoDB
8 2 (0.20%) InfluxDB
9 1 (0.10%) Oracle BI Publisher
9 1 (0.10%) Oracle Exadata
9 1 (0.10%) RDBMS
9 1 (0.10%) Tableau
Development Applications
1 53 (5.40%) JIRA
2 11 (1.12%) GitLab
3 4 (0.41%) Atlassian Bamboo
3 4 (0.41%) Bitbucket
3 4 (0.41%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.10%) Cucumber
5 1 (0.10%) Postman
5 1 (0.10%) Rational Rhapsody
5 1 (0.10%) REST Assured
General
1 508 (51.73%) Social Skills
2 169 (17.21%) Finance
3 99 (10.08%) Analytical Skills
4 94 (9.57%) Public Sector
5 90 (9.16%) Law
6 86 (8.76%) Legal
7 51 (5.19%) Banking
8 48 (4.89%) Swedish Language
9 43 (4.38%) Inclusion and Diversity
10 40 (4.07%) Organisational Skills
11 37 (3.77%) Influencing Skills
12 30 (3.05%) French Language
13 27 (2.75%) Manufacturing
14 23 (2.34%) Games
15 22 (2.24%) Retail
16 13 (1.32%) Telecoms
17 11 (1.12%) Documentation Skills
18 9 (0.92%) Advertising
19 7 (0.71%) Aerospace
19 7 (0.71%) Back Office
Job Titles
1 192 (19.55%) Analyst
2 152 (15.48%) Senior
3 150 (15.27%) IT Manager
4 130 (13.24%) Service Manager
5 106 (10.79%) Service Analyst
6 96 (9.78%) Service Desk Analyst
7 94 (9.57%) IT Services Manager
8 85 (8.66%) IT Support
9 80 (8.15%) Senior Manager
9 80 (8.15%) Support Engineer
10 68 (6.92%) Support Analyst
11 61 (6.21%) Architect
12 54 (5.50%) Applications Support
12 54 (5.50%) IT Engineer
12 54 (5.50%) Lead
13 49 (4.99%) Resilience Manager
14 48 (4.89%) IT Support Engineer
15 44 (4.48%) Infrastructure Engineer
16 43 (4.38%) IT Analyst
17 33 (3.36%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (5.19%) Middleware
2 17 (1.73%) REST
2 17 (1.73%) SOAP
3 11 (1.12%) .NET
4 7 (0.71%) CSS
4 7 (0.71%) HTML
4 7 (0.71%) Web Services
5 4 (0.41%) SAP Fiori
5 4 (0.41%) YAML
6 3 (0.31%) AngularJS
6 3 (0.31%) EDI
6 3 (0.31%) OAuth
6 3 (0.31%) OpenID
6 3 (0.31%) React
7 2 (0.20%) Gherkin
7 2 (0.20%) Kafka
7 2 (0.20%) RabbitMQ
7 2 (0.20%) Spring Boot
7 2 (0.20%) WAMP
7 2 (0.20%) XML
Miscellaneous
1 60 (6.11%) Cyber Threat
2 33 (3.36%) Onboarding
3 32 (3.26%) Cyberattack
4 28 (2.85%) Driving Licence
4 28 (2.85%) Self-Motivation
5 26 (2.65%) Data Centre
6 25 (2.55%) Hybrid Cloud
7 22 (2.24%) CMDB
8 21 (2.14%) Enterprise Software
8 21 (2.14%) Management Information System
8 21 (2.14%) Product Ownership
9 12 (1.22%) Cloud Native
10 11 (1.12%) Client/Server
11 8 (0.81%) Analytical Mindset
11 8 (0.81%) AS400
11 8 (0.81%) Housing Association
11 8 (0.81%) PKI
12 6 (0.61%) Legacy Systems
13 5 (0.51%) Operational Technology
13 5 (0.51%) Security Operations Centre
Operating Systems
1 172 (17.52%) Windows
2 57 (5.80%) Windows Server
3 31 (3.16%) Linux
4 29 (2.95%) Windows 10
5 27 (2.75%) Android
6 25 (2.55%) Apple iOS
7 13 (1.32%) Mac OS
8 9 (0.92%) Unix
9 7 (0.71%) Red Hat Enterprise Linux
10 5 (0.51%) Windows Server 2016
10 5 (0.51%) Windows Server 2019
11 4 (0.41%) CentOS
12 3 (0.31%) Debian
12 3 (0.31%) VMS
13 1 (0.10%) AIX
13 1 (0.10%) Solaris
13 1 (0.10%) Ubuntu
Processes & Methodologies
1 319 (32.48%) Continuous Improvement
2 291 (29.63%) ITSM
3 286 (29.12%) Problem-Solving
4 221 (22.51%) Service Management
5 207 (21.08%) Customer Service
6 190 (19.35%) Agile
7 183 (18.64%) Stakeholder Engagement
8 178 (18.13%) Mentoring
8 178 (18.13%) Service Delivery
9 175 (17.82%) Stakeholder Management
10 143 (14.56%) Project Delivery
11 142 (14.46%) Cybersecurity
12 132 (13.44%) PRINCE2
13 128 (13.03%) DevOps
14 124 (12.63%) Information Security
15 101 (10.29%) AI
16 99 (10.08%) TOGAF
17 98 (9.98%) Change Management
18 95 (9.67%) Performance Metrics
19 93 (9.47%) Project Management
Programming Languages
1 74 (7.54%) PowerShell
2 64 (6.52%) SQL
3 30 (3.05%) JavaScript
4 26 (2.65%) Python
5 15 (1.53%) Bash
6 9 (0.92%) Java
7 8 (0.81%) Clojure
7 8 (0.81%) RPG
8 7 (0.71%) C#
8 7 (0.71%) T-SQL
9 4 (0.41%) Bicep
10 3 (0.31%) Korn
10 3 (0.31%) Ruby
11 2 (0.20%) Groovy
11 2 (0.20%) PL/SQL
11 2 (0.20%) TypeScript
12 1 (0.10%) Apex Code
12 1 (0.10%) Google Apps Script
12 1 (0.10%) Perl
12 1 (0.10%) VBScript
Qualifications
1 213 (21.69%) Degree
2 117 (11.91%) Microsoft Certification
3 114 (11.61%) CISSP
4 112 (11.41%) CISM
5 111 (11.30%) Security Cleared
6 97 (9.88%) ITIL Certification
7 91 (9.27%) AWS Certification
8 80 (8.15%) SC Cleared
9 79 (8.04%) MCSE
10 64 (6.52%) A+ Certification
11 63 (6.42%) Network+ Certification
12 61 (6.21%) DBS Check
13 47 (4.79%) Azure Certification
14 43 (4.38%) PMP
15 41 (4.18%) PMI Certification
16 31 (3.16%) Cisco Certification
17 25 (2.55%) DV Cleared
18 24 (2.44%) PRINCE2 Practitioner
19 22 (2.24%) ITIL Foundation Certificate
20 18 (1.83%) Computer Science Degree
Quality Assurance & Compliance
1 112 (11.41%) QA
2 79 (8.04%) SLA
3 78 (7.94%) NIST
4 56 (5.70%) ISO 22301
5 52 (5.30%) Cyber Essentials
6 51 (5.19%) GDPR
6 51 (5.19%) ISO/IEC 27001
7 23 (2.34%) Cyber Essentials PLUS
8 19 (1.93%) PCI DSS
9 13 (1.32%) ISO 9001
10 9 (0.92%) PMO
11 8 (0.81%) COBIT
12 6 (0.61%) Data Quality
12 6 (0.61%) ISO/IEC 20000
13 4 (0.41%) Def Stans
13 4 (0.41%) GRC
13 4 (0.41%) ISO 9000
13 4 (0.41%) ISO/IEC 15288
14 3 (0.31%) GxP
14 3 (0.31%) Sarbanes-Oxley
System Software
1 187 (19.04%) Active Directory
2 31 (3.16%) Hyper-V
3 26 (2.65%) VMware Infrastructure
4 9 (0.92%) BitLocker
5 8 (0.81%) Docker
6 6 (0.61%) Virtual Machines
6 6 (0.61%) vSphere
7 5 (0.51%) VMware ESXi
7 5 (0.51%) VMware NSX
8 4 (0.41%) KVM
8 4 (0.41%) Slurm Workload Manager
8 4 (0.41%) Virtual Desktop
9 3 (0.31%) Microsoft Virtual Server
9 3 (0.31%) Terminal Services
9 3 (0.31%) Virtual Servers
10 2 (0.20%) Citrix Hypervisor
10 2 (0.20%) Oracle RAC
11 1 (0.10%) GPFS
11 1 (0.10%) Lustre
Systems Management
1 163 (16.60%) Microsoft Intune
2 35 (3.56%) SCCM
3 31 (3.16%) Ansible
4 23 (2.34%) Terraform
5 19 (1.93%) Kubernetes
6 16 (1.63%) Grafana
7 12 (1.22%) ZABBIX
8 8 (0.81%) Jamf Pro
9 7 (0.71%) Single Sign-On
10 6 (0.61%) Graylog
10 6 (0.61%) Puppet
10 6 (0.61%) Systems Management Server (SMS)
11 5 (0.51%) vCenter Server
12 4 (0.41%) Autotask
12 4 (0.41%) Prometheus
12 4 (0.41%) Proxmox
13 3 (0.31%) Check_MK
14 2 (0.20%) FortiGate
14 2 (0.20%) HP Fortify
14 2 (0.20%) Salt
Vendors
1 443 (45.11%) Microsoft
2 229 (23.32%) ServiceNow
3 54 (5.50%) CyberArk
4 38 (3.87%) Cisco
5 33 (3.36%) VMware
6 26 (2.65%) Remedy
7 24 (2.44%) Fortinet
8 22 (2.24%) SonicWALL
9 19 (1.93%) BMC
10 18 (1.83%) Oracle
11 16 (1.63%) Apple
12 15 (1.53%) Meraki
13 11 (1.12%) Salesforce
13 11 (1.12%) SAP
13 11 (1.12%) Veeam
14 10 (1.02%) Google
15 9 (0.92%) ConnectWise
15 9 (0.92%) Splunk
16 8 (0.81%) IFS
16 8 (0.81%) Samsung