Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 9 October 2026, with comparisons to the same periods in the previous two years.

6 months to
9 Oct 2026
Same period 2025 Same period 2024
Rank 58 77 42
Rank change year-on-year +19 -35 +8
Permanent jobs citing ITIL 1,062 752 1,158
As % of all permanent jobs with remote/hybrid work options 4.29% 4.48% 5.34%
As % of the Processes & Methodologies category 5.32% 4.77% 6.06%
Number of salaries quoted 664 538 612
10th Percentile £29,250 £29,750 £31,069
25th Percentile £40,000 £33,406 £37,500
Median annual salary (50th Percentile) £55,000 £51,100 £52,750
Median % change year-on-year +7.63% -3.13% -2.31%
75th Percentile £75,000 £67,500 £64,813
90th Percentile £90,000 £96,100 £80,000
UK median annual salary £51,522 £45,285 £50,000
% change year-on-year +13.77% -9.43% -4.76%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,953 15,755 19,120
As % of all permanent jobs with a WFH option 80.51% 93.83% 88.22%
Number of salaries quoted 14,223 8,440 11,340
10th Percentile £33,750 £29,750 £35,700
25th Percentile £44,447 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £102,500
UK median annual salary £60,000 £55,000 £60,000
% change year-on-year +9.09% -8.33% -

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 9 October 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 99 (9.32%) SharePoint
2 51 (4.80%) Microsoft Exchange
3 14 (1.32%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) Oracle Workflow
6 1 (0.094%) CMS
Applications
1 89 (8.38%) Microsoft Office
2 30 (2.82%) Microsoft Excel
3 14 (1.32%) Microsoft Project
4 13 (1.22%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 30 (2.82%) Remedy ITSM
2 8 (0.75%) Dynamics CRM
3 6 (0.56%) Shopify
3 6 (0.56%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 3 (0.28%) Maximo
6 2 (0.19%) Carpe Diem
6 2 (0.19%) Dynamics NAV
6 2 (0.19%) Elite 3E
6 2 (0.19%) Oracle Financials
6 2 (0.19%) Oracle iProcurement
6 2 (0.19%) SAP CO
6 2 (0.19%) SAP ERP
6 2 (0.19%) SAP FI
6 2 (0.19%) SAP FI/CO
6 2 (0.19%) SAP QM
6 2 (0.19%) SAP S/4HANA
7 1 (0.094%) Sage 200
7 1 (0.094%) Sparx Enterprise Architect
Cloud Services
1 322 (30.32%) Azure
2 275 (25.89%) Microsoft 365
3 174 (16.38%) AWS
4 165 (15.54%) Entra ID
5 135 (12.71%) SaaS
6 64 (6.03%) Power Platform
7 41 (3.86%) OneDrive
8 27 (2.54%) Dynamics 365
9 24 (2.26%) PowerApps
10 22 (2.07%) Microsoft Purview
10 22 (2.07%) Power Automate
11 20 (1.88%) GCP
12 12 (1.13%) Datadog
12 12 (1.13%) GitHub
13 9 (0.85%) IaaS
13 9 (0.85%) Microsoft Copilot
14 8 (0.75%) PaaS
15 7 (0.66%) Azure Sentinel
15 7 (0.66%) Google Workspace
16 6 (0.56%) Cloudflare
Communications & Networking
1 78 (7.34%) Firewall
2 50 (4.71%) DNS
3 47 (4.43%) VPN
4 43 (4.05%) DHCP
5 35 (3.30%) LAN
5 35 (3.30%) Network Security
5 35 (3.30%) WAN
6 33 (3.11%) TCP/IP
7 29 (2.73%) Wi-Fi
8 17 (1.60%) VLAN
8 17 (1.60%) Wireless
9 11 (1.04%) IP Telephony
10 10 (0.94%) Unified Communications
11 6 (0.56%) Cisco Nexus
11 6 (0.56%) SD-WAN
12 5 (0.47%) Software-Defined Networking
13 4 (0.38%) Cisco ISE
13 4 (0.38%) NAS
13 4 (0.38%) Remote Desktop
13 4 (0.38%) SAN
Database & Business Intelligence
1 38 (3.58%) Power BI
2 16 (1.51%) SQL Server
3 8 (0.75%) Oracle Database
4 7 (0.66%) Azure SQL Database
5 4 (0.38%) MySQL
6 3 (0.28%) GIS
6 3 (0.28%) PostgreSQL
7 2 (0.19%) BusinessObjects
7 2 (0.19%) DynamoDB
7 2 (0.19%) Oracle BI Publisher
7 2 (0.19%) Relational Database
8 1 (0.094%) Big Data
8 1 (0.094%) NoSQL
8 1 (0.094%) Oracle Exadata
Development Applications
1 76 (7.16%) JIRA
2 7 (0.66%) GitLab
3 4 (0.38%) Eclipse
4 3 (0.28%) Atlassian Bamboo
4 3 (0.28%) Bitbucket
4 3 (0.28%) Git
4 3 (0.28%) Jenkins
5 2 (0.19%) Artifactory
5 2 (0.19%) Cypress.io
5 2 (0.19%) Maven
5 2 (0.19%) SonarQube
6 1 (0.094%) Cucumber
6 1 (0.094%) Postman
6 1 (0.094%) REST Assured
General
1 567 (53.39%) Social Skills
2 234 (22.03%) Finance
3 158 (14.88%) Analytical Skills
4 108 (10.17%) Public Sector
5 102 (9.60%) Law
6 88 (8.29%) Legal
7 70 (6.59%) Banking
8 66 (6.21%) Organisational Skills
9 63 (5.93%) Influencing Skills
10 44 (4.14%) Swedish Language
11 36 (3.39%) Inclusion and Diversity
11 36 (3.39%) Telecoms
12 33 (3.11%) Manufacturing
13 28 (2.64%) Retail
14 25 (2.35%) Presentation Skills
15 19 (1.79%) Games
16 15 (1.41%) Aerospace
17 14 (1.32%) French Language
18 12 (1.13%) Documentation Skills
19 11 (1.04%) Advertising
Job Titles
1 207 (19.49%) Analyst
2 189 (17.80%) IT Manager
3 171 (16.10%) Service Manager
4 161 (15.16%) Senior
5 122 (11.49%) IT Services Manager
6 95 (8.95%) Support Analyst
7 89 (8.38%) Service Analyst
8 88 (8.29%) Senior Manager
9 86 (8.10%) IT Support
10 71 (6.69%) Service Desk Analyst
11 69 (6.50%) Lead
12 54 (5.08%) Architect
13 52 (4.90%) Support Engineer
14 49 (4.61%) Resilience Manager
15 48 (4.52%) IT Analyst
16 43 (4.05%) IT Engineer
17 40 (3.77%) IT Support Engineer
18 39 (3.67%) Applications Support
19 37 (3.48%) Infrastructure Engineer
20 36 (3.39%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.80%) Middleware
2 29 (2.73%) Terraform
3 14 (1.32%) REST
4 13 (1.22%) SOAP
5 7 (0.66%) Web Services
6 4 (0.38%) .NET
6 4 (0.38%) EDI
7 3 (0.28%) AngularJS
7 3 (0.28%) OAuth
7 3 (0.28%) OpenID
7 3 (0.28%) React
7 3 (0.28%) Spring Boot
7 3 (0.28%) XML
8 2 (0.19%) 802.1X
8 2 (0.19%) CSS
8 2 (0.19%) Gherkin
8 2 (0.19%) HTML
8 2 (0.19%) Jest
8 2 (0.19%) Microsoft Graph
8 2 (0.19%) SAP Fiori
Miscellaneous
1 55 (5.18%) Management Information System
2 53 (4.99%) Cyber Threat
3 46 (4.33%) Onboarding
3 46 (4.33%) Self-Motivation
4 44 (4.14%) Data Centre
5 34 (3.20%) Driving Licence
6 32 (3.01%) CMDB
7 30 (2.82%) Enterprise Software
8 20 (1.88%) Product Ownership
9 14 (1.32%) Hybrid Cloud
10 12 (1.13%) Operational Technology
11 11 (1.04%) Analytical Mindset
11 11 (1.04%) CCTV
11 11 (1.04%) Greenfield Project
12 9 (0.85%) Cyberattack
12 9 (0.85%) Legacy Systems
13 8 (0.75%) AS400
14 7 (0.66%) Cloud Native
14 7 (0.66%) LIMS
15 6 (0.56%) Virtual Team
Operating Systems
1 169 (15.91%) Windows
2 63 (5.93%) Windows Server
3 28 (2.64%) Linux
4 22 (2.07%) Windows 10
5 14 (1.32%) Android
5 14 (1.32%) Mac OS
6 13 (1.22%) Apple iOS
7 6 (0.56%) Windows Server 2016
7 6 (0.56%) Windows Server 2019
8 3 (0.28%) AIX
8 3 (0.28%) Solaris
8 3 (0.28%) Windows Server 2012
9 2 (0.19%) Red Hat Enterprise Linux
10 1 (0.094%) Unix
Processes & Methodologies
1 403 (37.95%) Continuous Improvement
2 337 (31.73%) ITSM
2 337 (31.73%) Service Management
3 291 (27.40%) Problem-Solving
4 244 (22.98%) Stakeholder Management
5 238 (22.41%) Customer Service
6 214 (20.15%) Service Delivery
7 205 (19.30%) Stakeholder Engagement
8 200 (18.83%) Agile
9 194 (18.27%) Mentoring
10 176 (16.57%) Cybersecurity
11 166 (15.63%) Project Delivery
12 148 (13.94%) AI
13 145 (13.65%) Change Management
14 138 (12.99%) Information Security
15 137 (12.90%) PRINCE2
16 123 (11.58%) Collaborative Working
17 109 (10.26%) Business Continuity
17 109 (10.26%) Incident Management
18 105 (9.89%) Decision-Making
Programming Languages
1 84 (7.91%) PowerShell
2 52 (4.90%) SQL
3 31 (2.92%) Python
4 22 (2.07%) JavaScript
5 12 (1.13%) Bash
6 8 (0.75%) Java
6 8 (0.75%) RPG
7 7 (0.66%) Bicep
7 7 (0.66%) Clojure
8 5 (0.47%) T-SQL
9 3 (0.28%) Ruby
10 2 (0.19%) Go
10 2 (0.19%) Google Apps Script
10 2 (0.19%) Groovy
10 2 (0.19%) PL/SQL
10 2 (0.19%) TypeScript
11 1 (0.094%) Apex Code
11 1 (0.094%) C#
11 1 (0.094%) VBScript
Qualifications
1 228 (21.47%) Degree
2 134 (12.62%) Security Cleared
3 116 (10.92%) CISSP
4 114 (10.73%) CISM
5 110 (10.36%) ITIL Certification
6 99 (9.32%) SC Cleared
7 90 (8.47%) Microsoft Certification
8 69 (6.50%) AWS Certification
9 63 (5.93%) MCSE
10 62 (5.84%) A+ Certification
11 61 (5.74%) DBS Check
12 60 (5.65%) Network+ Certification
13 59 (5.56%) Azure Certification
14 47 (4.43%) Cisco Certification
15 46 (4.33%) PMP
16 39 (3.67%) PMI Certification
17 33 (3.11%) CCNA
17 33 (3.11%) DV Cleared
18 31 (2.92%) Computer Science Degree
19 26 (2.45%) CCNP
Quality Assurance & Compliance
1 99 (9.32%) SLA
2 77 (7.25%) QA
3 64 (6.03%) NIST
4 59 (5.56%) ISO 22301
5 54 (5.08%) Cyber Essentials
6 52 (4.90%) ISO/IEC 27001
7 46 (4.33%) GDPR
8 24 (2.26%) COBIT
9 18 (1.69%) Cyber Essentials PLUS
10 16 (1.51%) ISO/IEC 20000
10 16 (1.51%) PCI DSS
11 14 (1.32%) ISO 9001
12 13 (1.22%) PMO
13 12 (1.13%) Data Quality
14 11 (1.04%) Sarbanes-Oxley
15 7 (0.66%) Accessibility
15 7 (0.66%) GxP
16 5 (0.47%) GRC
17 4 (0.38%) Def Stans
17 4 (0.38%) ISO/IEC 15288
System Software
1 174 (16.38%) Active Directory
2 45 (4.24%) Hyper-V
3 32 (3.01%) VMware Infrastructure
4 14 (1.32%) Virtual Desktop
5 7 (0.66%) Virtual Machines
6 5 (0.47%) BitLocker
7 4 (0.38%) KVM
7 4 (0.38%) VMware NSX
8 3 (0.28%) Docker
8 3 (0.28%) Microsoft Virtual Server
8 3 (0.28%) Virtual Servers
9 2 (0.19%) vSphere
10 1 (0.094%) DFS Replication
10 1 (0.094%) GPFS
10 1 (0.094%) Lustre
10 1 (0.094%) Oracle RAC
10 1 (0.094%) Slurm Workload Manager
10 1 (0.094%) Terminal Services
Systems Management
1 151 (14.22%) Microsoft Intune
2 33 (3.11%) SCCM
3 26 (2.45%) Ansible
4 18 (1.69%) Grafana
5 9 (0.85%) Kubernetes
5 9 (0.85%) ZABBIX
6 8 (0.75%) FortiGate
7 7 (0.66%) Jamf Pro
8 6 (0.56%) Graylog
8 6 (0.56%) Single Sign-On
8 6 (0.56%) Systems Management Server (SMS)
9 4 (0.38%) Autotask
9 4 (0.38%) Proxmox
10 3 (0.28%) Prometheus
11 2 (0.19%) Active Directory Federation Services
11 2 (0.19%) Data Guard
11 2 (0.19%) HP Fortify
11 2 (0.19%) NetBackup
11 2 (0.19%) SCVMM
12 1 (0.094%) Oracle Enterprise Manager
Vendors
1 418 (39.36%) Microsoft
2 210 (19.77%) ServiceNow
3 55 (5.18%) CyberArk
4 48 (4.52%) VMware
5 43 (4.05%) Cisco
6 31 (2.92%) Remedy
6 31 (2.92%) YouTube
7 27 (2.54%) Fortinet
7 27 (2.54%) SonicWALL
8 20 (1.88%) BMC
9 18 (1.69%) Dynatrace
9 18 (1.69%) Mitel
10 16 (1.51%) Oracle
11 13 (1.22%) Apple
11 13 (1.22%) Google
11 13 (1.22%) SAP
12 12 (1.13%) WatchGuard
12 12 (1.13%) Workday
13 11 (1.04%) Draytek
14 10 (0.94%) Veeam