Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 26 July 2026, with comparisons to the same periods in the previous two years.

6 months to
26 Jul 2026
Same period 2025 Same period 2024
Rank 50 81 52
Rank change year-on-year +31 -29 +1
Permanent jobs citing ITIL 983 719 1,250
As % of all permanent jobs with remote/hybrid work options 4.50% 4.36% 4.57%
As % of the Processes & Methodologies category 5.43% 4.68% 5.17%
Number of salaries quoted 669 524 950
10th Percentile £30,750 £29,400 £31,250
25th Percentile £40,000 £35,641 £40,988
Median annual salary (50th Percentile) £55,000 £51,624 £54,000
Median % change year-on-year +6.54% -4.40% +2.86%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £90,125 £77,500
UK median annual salary £52,500 £47,500 £49,000
% change year-on-year +10.53% -3.06% -2.00%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,117 15,347 24,174
As % of all permanent jobs with a WFH option 82.98% 93.11% 88.29%
Number of salaries quoted 13,143 9,074 17,866
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,750 £77,500
90th Percentile £100,000 £102,410 £96,250
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.33%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 26 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (9.16%) SharePoint
2 52 (5.29%) Microsoft Exchange
3 12 (1.22%) Confluence
4 4 (0.41%) OpenStack
5 3 (0.31%) ArcGIS
5 3 (0.31%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
6 2 (0.20%) IIS
7 1 (0.10%) Oracle Workflow
Applications
1 110 (11.19%) Microsoft Office
2 23 (2.34%) Microsoft Excel
3 15 (1.53%) Microsoft Project
4 12 (1.22%) Microsoft PowerPoint
5 4 (0.41%) Windchill
6 3 (0.31%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 24 (2.44%) Remedy ITSM
2 5 (0.51%) Dynamics CRM
2 5 (0.51%) Shopify
3 3 (0.31%) Payment Gateway
3 3 (0.31%) SAP S/4HANA
4 2 (0.20%) Carpe Diem
4 2 (0.20%) Elite 3E
4 2 (0.20%) SAP ERP
4 2 (0.20%) SAP QM
5 1 (0.10%) OpenText VIM for SAP
5 1 (0.10%) Oracle EBS
5 1 (0.10%) Oracle ERP
5 1 (0.10%) Oracle Financials
5 1 (0.10%) Oracle Payables
5 1 (0.10%) SAP GRC
5 1 (0.10%) SAP IBP
5 1 (0.10%) SAP PP
5 1 (0.10%) Sparx Enterprise Architect
5 1 (0.10%) SystmOne
5 1 (0.10%) Workday HCM
Cloud Services
1 327 (33.27%) Azure
2 311 (31.64%) Microsoft 365
3 183 (18.62%) AWS
3 183 (18.62%) Entra ID
4 111 (11.29%) SaaS
5 53 (5.39%) Power Platform
6 33 (3.36%) OneDrive
7 26 (2.64%) PowerApps
8 22 (2.24%) Microsoft Purview
9 20 (2.03%) Power Automate
10 16 (1.63%) Dynamics 365
11 10 (1.02%) AWS CloudFormation
11 10 (1.02%) Google Workspace
12 9 (0.92%) Azure Sentinel
13 8 (0.81%) Amazon EKS
13 8 (0.81%) Cloud Computing
13 8 (0.81%) GCP
14 7 (0.71%) Microsoft Copilot
15 6 (0.61%) Azure DevOps
15 6 (0.61%) Cloudflare
Communications & Networking
1 62 (6.31%) Firewall
2 53 (5.39%) VPN
3 52 (5.29%) DNS
4 42 (4.27%) DHCP
5 38 (3.87%) TCP/IP
6 30 (3.05%) WAN
7 27 (2.75%) LAN
7 27 (2.75%) Wi-Fi
8 18 (1.83%) Network Security
9 15 (1.53%) Wireless
10 11 (1.12%) Broadband
10 11 (1.12%) VoIP
11 10 (1.02%) VLAN
12 7 (0.71%) Unified Communications
13 6 (0.61%) SD-WAN
14 5 (0.51%) BGP
14 5 (0.51%) MPLS
14 5 (0.51%) Remote Desktop
15 4 (0.41%) Software-Defined Networking
16 3 (0.31%) Cisco Firepower
Database & Business Intelligence
1 31 (3.15%) Power BI
2 23 (2.34%) SQL Server
3 12 (1.22%) Azure SQL Database
4 11 (1.12%) MySQL
5 8 (0.81%) Oracle Database
6 4 (0.41%) PostgreSQL
6 4 (0.41%) Relational Database
7 3 (0.31%) MongoDB
8 2 (0.20%) DynamoDB
8 2 (0.20%) InfluxDB
8 2 (0.20%) SAP HANA
9 1 (0.10%) Oracle BI Publisher
9 1 (0.10%) Oracle Exadata
9 1 (0.10%) RDBMS
9 1 (0.10%) Tableau
Development Applications
1 55 (5.60%) JIRA
2 11 (1.12%) GitLab
3 4 (0.41%) Atlassian Bamboo
3 4 (0.41%) Bitbucket
3 4 (0.41%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) Rational Rhapsody
4 2 (0.20%) SonarQube
5 1 (0.10%) Cucumber
5 1 (0.10%) Postman
5 1 (0.10%) REST Assured
General
1 506 (51.48%) Social Skills
2 166 (16.89%) Finance
3 99 (10.07%) Analytical Skills
4 94 (9.56%) Public Sector
5 91 (9.26%) Law
6 86 (8.75%) Legal
7 49 (4.98%) Banking
8 48 (4.88%) Swedish Language
9 43 (4.37%) Inclusion and Diversity
10 40 (4.07%) Organisational Skills
11 37 (3.76%) Influencing Skills
12 30 (3.05%) French Language
13 27 (2.75%) Manufacturing
14 23 (2.34%) Games
15 22 (2.24%) Retail
16 12 (1.22%) Documentation Skills
16 12 (1.22%) Telecoms
17 9 (0.92%) Advertising
18 7 (0.71%) Aerospace
18 7 (0.71%) Back Office
Job Titles
1 192 (19.53%) Analyst
2 149 (15.16%) Senior
3 148 (15.06%) IT Manager
4 129 (13.12%) Service Manager
5 107 (10.89%) Service Analyst
6 96 (9.77%) Service Desk Analyst
7 94 (9.56%) IT Services Manager
8 85 (8.65%) IT Support
9 80 (8.14%) Support Engineer
10 79 (8.04%) Senior Manager
11 69 (7.02%) Support Analyst
12 62 (6.31%) Architect
13 54 (5.49%) Applications Support
13 54 (5.49%) IT Engineer
13 54 (5.49%) Lead
14 49 (4.98%) Resilience Manager
15 48 (4.88%) IT Support Engineer
16 44 (4.48%) IT Analyst
17 43 (4.37%) Infrastructure Engineer
18 34 (3.46%) Solutions Architect
Libraries, Frameworks & Software Standards
1 52 (5.29%) Middleware
2 17 (1.73%) REST
2 17 (1.73%) SOAP
3 11 (1.12%) .NET
4 7 (0.71%) CSS
4 7 (0.71%) HTML
4 7 (0.71%) Web Services
5 4 (0.41%) OAuth
5 4 (0.41%) OpenID
5 4 (0.41%) SAP Fiori
5 4 (0.41%) YAML
6 3 (0.31%) AngularJS
6 3 (0.31%) EDI
6 3 (0.31%) React
7 2 (0.20%) Gherkin
7 2 (0.20%) Kafka
7 2 (0.20%) RabbitMQ
7 2 (0.20%) Spring Boot
7 2 (0.20%) WAMP
7 2 (0.20%) XML
Miscellaneous
1 60 (6.10%) Cyber Threat
2 33 (3.36%) Onboarding
3 32 (3.26%) Cyberattack
4 28 (2.85%) Driving Licence
4 28 (2.85%) Self-Motivation
5 25 (2.54%) Data Centre
5 25 (2.54%) Hybrid Cloud
6 22 (2.24%) CMDB
7 21 (2.14%) Enterprise Software
7 21 (2.14%) Product Ownership
8 20 (2.03%) Management Information System
9 12 (1.22%) Cloud Native
10 11 (1.12%) Client/Server
11 8 (0.81%) Analytical Mindset
11 8 (0.81%) AS400
11 8 (0.81%) Housing Association
11 8 (0.81%) PKI
12 6 (0.61%) Legacy Systems
13 5 (0.51%) Operational Technology
13 5 (0.51%) Security Operations Centre
Operating Systems
1 172 (17.50%) Windows
2 55 (5.60%) Windows Server
3 34 (3.46%) Linux
4 29 (2.95%) Windows 10
5 27 (2.75%) Android
6 25 (2.54%) Apple iOS
7 13 (1.32%) Mac OS
8 9 (0.92%) Unix
9 7 (0.71%) Red Hat Enterprise Linux
10 5 (0.51%) Windows Server 2016
10 5 (0.51%) Windows Server 2019
11 4 (0.41%) CentOS
12 3 (0.31%) Debian
12 3 (0.31%) VMS
13 1 (0.10%) AIX
13 1 (0.10%) Solaris
13 1 (0.10%) Ubuntu
Processes & Methodologies
1 317 (32.25%) Continuous Improvement
2 292 (29.70%) ITSM
3 285 (28.99%) Problem-Solving
4 222 (22.58%) Service Management
5 205 (20.85%) Customer Service
6 193 (19.63%) Agile
7 182 (18.51%) Stakeholder Engagement
8 179 (18.21%) Mentoring
9 178 (18.11%) Service Delivery
10 177 (18.01%) Stakeholder Management
11 143 (14.55%) Project Delivery
12 142 (14.45%) Cybersecurity
13 130 (13.22%) PRINCE2
14 129 (13.12%) DevOps
15 123 (12.51%) Information Security
16 102 (10.38%) AI
17 100 (10.17%) TOGAF
18 97 (9.87%) Change Management
19 95 (9.66%) Performance Metrics
20 94 (9.56%) Project Management
Programming Languages
1 74 (7.53%) PowerShell
2 64 (6.51%) SQL
3 30 (3.05%) JavaScript
4 26 (2.64%) Python
5 15 (1.53%) Bash
6 9 (0.92%) Java
7 8 (0.81%) Clojure
7 8 (0.81%) RPG
8 7 (0.71%) C#
8 7 (0.71%) T-SQL
9 4 (0.41%) Bicep
10 3 (0.31%) Korn
10 3 (0.31%) Ruby
11 2 (0.20%) Groovy
11 2 (0.20%) PL/SQL
11 2 (0.20%) TypeScript
12 1 (0.10%) Apex Code
12 1 (0.10%) Google Apps Script
12 1 (0.10%) Perl
12 1 (0.10%) VBScript
Qualifications
1 213 (21.67%) Degree
2 117 (11.90%) Microsoft Certification
3 114 (11.60%) CISSP
4 113 (11.50%) Security Cleared
5 111 (11.29%) CISM
6 97 (9.87%) ITIL Certification
7 91 (9.26%) AWS Certification
8 81 (8.24%) SC Cleared
9 79 (8.04%) MCSE
10 64 (6.51%) A+ Certification
11 63 (6.41%) Network+ Certification
12 60 (6.10%) DBS Check
13 47 (4.78%) Azure Certification
14 42 (4.27%) PMP
15 40 (4.07%) PMI Certification
16 32 (3.26%) Cisco Certification
17 25 (2.54%) DV Cleared
18 23 (2.34%) PRINCE2 Practitioner
19 22 (2.24%) ITIL Foundation Certificate
20 18 (1.83%) Computer Science Degree
Quality Assurance & Compliance
1 113 (11.50%) QA
2 78 (7.93%) NIST
2 78 (7.93%) SLA
3 56 (5.70%) ISO 22301
4 52 (5.29%) Cyber Essentials
5 51 (5.19%) ISO/IEC 27001
6 50 (5.09%) GDPR
7 23 (2.34%) Cyber Essentials PLUS
8 18 (1.83%) PCI DSS
9 13 (1.32%) ISO 9001
10 9 (0.92%) PMO
11 7 (0.71%) COBIT
12 6 (0.61%) Data Quality
12 6 (0.61%) ISO/IEC 20000
13 4 (0.41%) Def Stans
13 4 (0.41%) GRC
13 4 (0.41%) ISO 9000
13 4 (0.41%) ISO/IEC 15288
14 3 (0.31%) GxP
14 3 (0.31%) Sarbanes-Oxley
System Software
1 185 (18.82%) Active Directory
2 31 (3.15%) Hyper-V
3 26 (2.64%) VMware Infrastructure
4 9 (0.92%) BitLocker
5 8 (0.81%) Docker
6 6 (0.61%) Virtual Machines
6 6 (0.61%) vSphere
7 5 (0.51%) VMware ESXi
7 5 (0.51%) VMware NSX
8 4 (0.41%) KVM
8 4 (0.41%) Slurm Workload Manager
8 4 (0.41%) Virtual Desktop
9 3 (0.31%) Microsoft Virtual Server
9 3 (0.31%) Terminal Services
9 3 (0.31%) Virtual Servers
10 2 (0.20%) Citrix Hypervisor
10 2 (0.20%) Oracle RAC
11 1 (0.10%) GPFS
11 1 (0.10%) Lustre
Systems Management
1 161 (16.38%) Microsoft Intune
2 35 (3.56%) SCCM
3 31 (3.15%) Ansible
4 23 (2.34%) Terraform
5 19 (1.93%) Kubernetes
6 16 (1.63%) Grafana
7 12 (1.22%) ZABBIX
8 8 (0.81%) Jamf Pro
8 8 (0.81%) Single Sign-On
9 6 (0.61%) Graylog
9 6 (0.61%) Puppet
9 6 (0.61%) Systems Management Server (SMS)
10 5 (0.51%) vCenter Server
11 4 (0.41%) Autotask
11 4 (0.41%) Prometheus
11 4 (0.41%) Proxmox
12 3 (0.31%) Check_MK
13 2 (0.20%) FortiGate
13 2 (0.20%) HP Fortify
13 2 (0.20%) Salt
Vendors
1 444 (45.17%) Microsoft
2 230 (23.40%) ServiceNow
3 54 (5.49%) CyberArk
4 37 (3.76%) Cisco
5 32 (3.26%) VMware
6 24 (2.44%) Fortinet
6 24 (2.44%) Remedy
7 22 (2.24%) SonicWALL
8 18 (1.83%) Oracle
9 17 (1.73%) BMC
10 16 (1.63%) Apple
11 15 (1.53%) Meraki
12 13 (1.32%) SAP
13 11 (1.12%) Salesforce
13 11 (1.12%) Veeam
14 10 (1.02%) Google
15 9 (0.92%) ConnectWise
15 9 (0.92%) Splunk
16 8 (0.81%) IFS
16 8 (0.81%) Samsung