Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 31 August 2026, with comparisons to the same periods in the previous two years.

6 months to
31 Aug 2026
Same period 2025 Same period 2024
Rank 54 82 45
Rank change year-on-year +28 -37 +5
Permanent jobs citing ITIL 1,032 670 1,174
As % of all permanent jobs with remote/hybrid work options 4.42% 4.06% 4.84%
As % of the Processes & Methodologies category 5.40% 4.36% 5.52%
Number of salaries quoted 676 536 735
10th Percentile £29,625 £29,750 £31,250
25th Percentile £41,188 £35,000 £41,004
Median annual salary (50th Percentile) £55,000 £50,596 £55,000
Median % change year-on-year +8.70% -8.01% +4.76%
75th Percentile £75,000 £67,500 £63,929
90th Percentile £85,000 £94,625 £79,500
UK median annual salary £52,500 £47,021 £50,000
% change year-on-year +11.65% -5.96% -1.96%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,122 15,365 21,270
As % of all permanent jobs with a WFH option 81.96% 93.04% 87.61%
Number of salaries quoted 13,816 8,955 14,220
10th Percentile £34,750 £29,750 £35,000
25th Percentile £44,972 £40,750 £44,106
Median annual salary (50th Percentile) £60,000 £59,000 £60,000
Median % change year-on-year +1.69% -1.67% -4.00%
75th Percentile £80,000 £77,500 £79,077
90th Percentile £100,000 £100,000 £100,000
UK median annual salary £60,000 £55,000 £56,000
% change year-on-year +9.09% -1.79% -6.67%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 31 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (8.82%) SharePoint
2 50 (4.84%) Microsoft Exchange
3 14 (1.36%) Confluence
4 4 (0.39%) IIS
5 3 (0.29%) OpenStack
5 3 (0.29%) SAS
6 2 (0.19%) Apache Airflow
6 2 (0.19%) CMS
6 2 (0.19%) Oracle Workflow
Applications
1 102 (9.88%) Microsoft Office
2 24 (2.33%) Microsoft Excel
3 14 (1.36%) Microsoft Project
4 12 (1.16%) Microsoft PowerPoint
5 4 (0.39%) Windchill
6 3 (0.29%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.71%) Remedy ITSM
2 6 (0.58%) Dynamics CRM
2 6 (0.58%) Shopify
2 6 (0.58%) Workday HCM
3 4 (0.39%) Payment Gateway
4 2 (0.19%) Carpe Diem
4 2 (0.19%) Elite 3E
4 2 (0.19%) Oracle Financials
4 2 (0.19%) Oracle iProcurement
4 2 (0.19%) Primavera
4 2 (0.19%) SAP ERP
4 2 (0.19%) SAP QM
5 1 (0.097%) OpenText VIM for SAP
5 1 (0.097%) Oracle EBS
5 1 (0.097%) Oracle ERP
5 1 (0.097%) Oracle Payables
5 1 (0.097%) Sage 200
5 1 (0.097%) Sparx Enterprise Architect
5 1 (0.097%) SystmOne
Cloud Services
1 310 (30.04%) Azure
2 288 (27.91%) Microsoft 365
3 175 (16.96%) AWS
4 166 (16.09%) Entra ID
5 126 (12.21%) SaaS
6 51 (4.94%) Power Platform
7 39 (3.78%) OneDrive
8 26 (2.52%) PowerApps
9 22 (2.13%) Microsoft Purview
9 22 (2.13%) Power Automate
10 21 (2.03%) Dynamics 365
11 16 (1.55%) GCP
12 12 (1.16%) Datadog
13 10 (0.97%) AWS CloudFormation
13 10 (0.97%) Azure Sentinel
14 8 (0.78%) Amazon EKS
14 8 (0.78%) Microsoft Copilot
15 7 (0.68%) Cloud Computing
15 7 (0.68%) Google Workspace
16 6 (0.58%) GitHub
Communications & Networking
1 72 (6.98%) Firewall
2 51 (4.94%) VPN
3 50 (4.84%) DNS
4 43 (4.17%) DHCP
5 35 (3.39%) TCP/IP
6 34 (3.29%) WAN
7 31 (3.00%) LAN
8 29 (2.81%) Network Security
9 28 (2.71%) Wi-Fi
10 18 (1.74%) Wireless
11 13 (1.26%) VLAN
12 11 (1.07%) Unified Communications
13 8 (0.78%) Broadband
14 7 (0.68%) BGP
14 7 (0.68%) MPLS
14 7 (0.68%) SD-WAN
14 7 (0.68%) VoIP
15 6 (0.58%) Software-Defined Networking
16 5 (0.48%) Cisco Nexus
17 4 (0.39%) Cisco ISE
Database & Business Intelligence
1 28 (2.71%) Power BI
2 22 (2.13%) SQL Server
3 14 (1.36%) Azure SQL Database
4 8 (0.78%) Oracle Database
5 6 (0.58%) MySQL
6 4 (0.39%) Relational Database
7 3 (0.29%) MongoDB
7 3 (0.29%) PostgreSQL
8 2 (0.19%) DynamoDB
8 2 (0.19%) Oracle BI Publisher
9 1 (0.097%) Oracle Exadata
9 1 (0.097%) RDBMS
Development Applications
1 69 (6.69%) JIRA
2 11 (1.07%) GitLab
3 4 (0.39%) Atlassian Bamboo
3 4 (0.39%) Bitbucket
3 4 (0.39%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.097%) Cucumber
5 1 (0.097%) Postman
5 1 (0.097%) REST Assured
General
1 545 (52.81%) Social Skills
2 203 (19.67%) Finance
3 123 (11.92%) Analytical Skills
4 106 (10.27%) Law
5 95 (9.21%) Public Sector
6 86 (8.33%) Legal
7 62 (6.01%) Banking
8 48 (4.65%) Influencing Skills
8 48 (4.65%) Swedish Language
9 47 (4.55%) Organisational Skills
10 43 (4.17%) Inclusion and Diversity
11 34 (3.29%) Manufacturing
12 28 (2.71%) Retail
13 25 (2.42%) Telecoms
14 22 (2.13%) Games
14 22 (2.13%) Presentation Skills
15 21 (2.03%) French Language
16 12 (1.16%) Advertising
16 12 (1.16%) Documentation Skills
17 11 (1.07%) Aerospace
Job Titles
1 203 (19.67%) Analyst
2 165 (15.99%) Senior
3 159 (15.41%) IT Manager
4 140 (13.57%) Service Manager
5 103 (9.98%) Service Analyst
6 99 (9.59%) IT Services Manager
7 90 (8.72%) Service Desk Analyst
8 87 (8.43%) Senior Manager
9 82 (7.95%) IT Support
10 81 (7.85%) Support Analyst
11 67 (6.49%) Lead
12 66 (6.40%) Support Engineer
13 62 (6.01%) Architect
14 49 (4.75%) Resilience Manager
15 47 (4.55%) IT Engineer
16 44 (4.26%) Applications Support
16 44 (4.26%) IT Analyst
17 43 (4.17%) IT Support Engineer
18 39 (3.78%) Infrastructure Engineer
19 37 (3.59%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.84%) Middleware
2 33 (3.20%) Terraform
3 14 (1.36%) REST
3 14 (1.36%) SOAP
4 7 (0.68%) .NET
5 6 (0.58%) Web Services
6 5 (0.48%) OAuth
6 5 (0.48%) OpenID
7 4 (0.39%) EDI
7 4 (0.39%) YAML
8 3 (0.29%) AngularJS
8 3 (0.29%) CSS
8 3 (0.29%) HTML
8 3 (0.29%) React
9 2 (0.19%) 802.1X
9 2 (0.19%) Gherkin
9 2 (0.19%) Kafka
9 2 (0.19%) RabbitMQ
9 2 (0.19%) SAP Fiori
9 2 (0.19%) Spring Boot
Miscellaneous
1 57 (5.52%) Cyber Threat
2 41 (3.97%) Management Information System
2 41 (3.97%) Onboarding
3 36 (3.49%) Data Centre
4 35 (3.39%) Self-Motivation
5 29 (2.81%) Cyberattack
6 26 (2.52%) Enterprise Software
7 25 (2.42%) Driving Licence
8 24 (2.33%) Hybrid Cloud
9 23 (2.23%) CMDB
10 18 (1.74%) Product Ownership
11 11 (1.07%) Client/Server
11 11 (1.07%) Cloud Native
12 10 (0.97%) Operational Technology
13 9 (0.87%) PKI
14 8 (0.78%) AS400
14 8 (0.78%) Greenfield Project
14 8 (0.78%) Legacy Systems
15 7 (0.68%) Analytical Mindset
15 7 (0.68%) LIMS
Operating Systems
1 177 (17.15%) Windows
2 59 (5.72%) Windows Server
3 30 (2.91%) Linux
4 28 (2.71%) Windows 10
5 15 (1.45%) Android
6 14 (1.36%) Apple iOS
6 14 (1.36%) Mac OS
7 9 (0.87%) Unix
8 6 (0.58%) Red Hat Enterprise Linux
9 5 (0.48%) Windows Server 2016
9 5 (0.48%) Windows Server 2019
10 4 (0.39%) CentOS
11 3 (0.29%) Debian
11 3 (0.29%) VMS
12 1 (0.097%) AIX
12 1 (0.097%) Solaris
12 1 (0.097%) Ubuntu
12 1 (0.097%) Windows Server 2012
Processes & Methodologies
1 358 (34.69%) Continuous Improvement
2 315 (30.52%) ITSM
3 288 (27.91%) Problem-Solving
4 271 (26.26%) Service Management
5 225 (21.80%) Customer Service
6 201 (19.48%) Agile
7 200 (19.38%) Stakeholder Management
8 198 (19.19%) Stakeholder Engagement
9 183 (17.73%) Service Delivery
10 174 (16.86%) Mentoring
11 169 (16.38%) Project Delivery
12 151 (14.63%) Cybersecurity
13 140 (13.57%) PRINCE2
14 129 (12.50%) Information Security
15 122 (11.82%) DevOps
16 118 (11.43%) Change Management
17 114 (11.05%) AI
18 108 (10.47%) Collaborative Working
19 103 (9.98%) Project Management
19 103 (9.98%) TOGAF
Programming Languages
1 87 (8.43%) PowerShell
2 63 (6.10%) SQL
3 31 (3.00%) Python
4 22 (2.13%) JavaScript
5 13 (1.26%) Bash
6 9 (0.87%) Java
7 8 (0.78%) Clojure
7 8 (0.78%) RPG
8 7 (0.68%) T-SQL
9 6 (0.58%) Bicep
10 3 (0.29%) C#
10 3 (0.29%) PL/SQL
10 3 (0.29%) Ruby
11 2 (0.19%) Google Apps Script
11 2 (0.19%) Groovy
11 2 (0.19%) Korn
11 2 (0.19%) TypeScript
12 1 (0.097%) Apex Code
12 1 (0.097%) Shell Script
12 1 (0.097%) VBScript
Qualifications
1 227 (22.00%) Degree
2 115 (11.14%) CISSP
2 115 (11.14%) Security Cleared
3 113 (10.95%) CISM
4 105 (10.17%) ITIL Certification
5 102 (9.88%) Microsoft Certification
6 84 (8.14%) AWS Certification
7 82 (7.95%) SC Cleared
8 73 (7.07%) MCSE
9 65 (6.30%) DBS Check
10 62 (6.01%) A+ Certification
11 61 (5.91%) Network+ Certification
12 52 (5.04%) PMP
13 48 (4.65%) Azure Certification
14 47 (4.55%) PMI Certification
15 38 (3.68%) Cisco Certification
16 31 (3.00%) DV Cleared
17 25 (2.42%) Computer Science Degree
17 25 (2.42%) PRINCE2 Practitioner
18 22 (2.13%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 101 (9.79%) QA
2 99 (9.59%) SLA
3 79 (7.66%) NIST
4 55 (5.33%) ISO 22301
5 51 (4.94%) GDPR
6 48 (4.65%) Cyber Essentials
6 48 (4.65%) ISO/IEC 27001
7 20 (1.94%) Cyber Essentials PLUS
7 20 (1.94%) PCI DSS
8 15 (1.45%) ISO/IEC 20000
9 13 (1.26%) COBIT
9 13 (1.26%) ISO 9001
10 10 (0.97%) Data Quality
10 10 (0.97%) PMO
11 7 (0.68%) GxP
12 5 (0.48%) Accessibility
12 5 (0.48%) GRC
13 4 (0.39%) Def Stans
13 4 (0.39%) ISO 9000
13 4 (0.39%) ISO/IEC 15288
System Software
1 190 (18.41%) Active Directory
2 34 (3.29%) Hyper-V
3 32 (3.10%) VMware Infrastructure
4 9 (0.87%) BitLocker
5 8 (0.78%) VMware NSX
5 8 (0.78%) vSphere
6 7 (0.68%) Virtual Machines
7 6 (0.58%) Docker
7 6 (0.58%) Virtual Desktop
8 5 (0.48%) VMware ESXi
9 4 (0.39%) KVM
9 4 (0.39%) Slurm Workload Manager
10 3 (0.29%) Microsoft Virtual Server
10 3 (0.29%) Terminal Services
10 3 (0.29%) Virtual Servers
11 2 (0.19%) Oracle RAC
12 1 (0.097%) Citrix Hypervisor
12 1 (0.097%) GPFS
12 1 (0.097%) Lustre
Systems Management
1 145 (14.05%) Microsoft Intune
2 40 (3.88%) Ansible
3 36 (3.49%) SCCM
4 22 (2.13%) Grafana
5 17 (1.65%) Kubernetes
6 12 (1.16%) ZABBIX
7 7 (0.68%) FortiGate
7 7 (0.68%) Jamf Pro
7 7 (0.68%) Single Sign-On
8 6 (0.58%) Graylog
8 6 (0.58%) Systems Management Server (SMS)
9 5 (0.48%) Puppet
9 5 (0.48%) vCenter Server
10 4 (0.39%) Autotask
10 4 (0.39%) Prometheus
10 4 (0.39%) Proxmox
11 3 (0.29%) Check_MK
12 2 (0.19%) Argo
12 2 (0.19%) HP Fortify
12 2 (0.19%) Salt
Vendors
1 426 (41.28%) Microsoft
2 215 (20.83%) ServiceNow
3 54 (5.23%) CyberArk
4 43 (4.17%) VMware
5 41 (3.97%) Cisco
6 28 (2.71%) Remedy
7 27 (2.62%) Fortinet
7 27 (2.62%) SonicWALL
8 20 (1.94%) BMC
9 19 (1.84%) Oracle
10 13 (1.26%) Dynatrace
11 12 (1.16%) Apple
11 12 (1.16%) YouTube
12 11 (1.07%) Veeam
13 10 (0.97%) Meraki
13 10 (0.97%) Palo Alto
14 9 (0.87%) Mitel
14 9 (0.87%) SAP
14 9 (0.87%) Splunk
15 8 (0.78%) Juniper