Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 10 July 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Jul 2026
Same period 2025 Same period 2024
Rank 51 85 50
Rank change year-on-year +34 -35 +5
Permanent jobs citing ITIL 939 715 1,491
As % of all permanent jobs with remote/hybrid work options 4.43% 4.34% 4.61%
As % of the Processes & Methodologies category 5.34% 4.64% 5.18%
Number of salaries quoted 658 520 1,166
10th Percentile £30,750 £29,250 £31,250
25th Percentile £40,000 £35,854 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £52,777
Median % change year-on-year +4.76% -0.52% +0.53%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £86,375 £77,500
UK median annual salary £52,500 £47,500 £48,500
% change year-on-year +10.53% -2.06% -0.52%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,578 15,394 28,768
As % of all permanent jobs with a WFH option 82.84% 93.48% 88.98%
Number of salaries quoted 12,832 9,111 21,964
10th Percentile £35,000 £30,000 £33,750
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,750 £75,772
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 10 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (9.90%) SharePoint
2 50 (5.32%) Microsoft Exchange
3 11 (1.17%) Confluence
4 4 (0.43%) OpenStack
5 3 (0.32%) ArcGIS
5 3 (0.32%) CMS
5 3 (0.32%) SAS
6 2 (0.21%) Apache Airflow
7 1 (0.11%) IIS
7 1 (0.11%) Oracle Workflow
Applications
1 140 (14.91%) Microsoft Office
2 26 (2.77%) Microsoft Excel
3 16 (1.70%) Microsoft Project
4 12 (1.28%) Microsoft PowerPoint
5 4 (0.43%) Windchill
6 3 (0.32%) Trello
7 2 (0.21%) MS Visio
Business Applications
1 20 (2.13%) Remedy ITSM
2 5 (0.53%) Dynamics CRM
3 3 (0.32%) Oracle EBS
3 3 (0.32%) SAP S/4HANA
4 2 (0.21%) Elite 3E
4 2 (0.21%) SAP ERP
4 2 (0.21%) SAP QM
4 2 (0.21%) Shopify
5 1 (0.11%) Carpe Diem
5 1 (0.11%) NEC Housing
5 1 (0.11%) OpenText VIM for SAP
5 1 (0.11%) Oracle ERP
5 1 (0.11%) Oracle Financials
5 1 (0.11%) Oracle iProcurement
5 1 (0.11%) Oracle Payables
5 1 (0.11%) SAP GRC
5 1 (0.11%) SAP IBP
5 1 (0.11%) SAP MII
5 1 (0.11%) SAP PP
5 1 (0.11%) Sparx Enterprise Architect
Cloud Services
1 339 (36.10%) Microsoft 365
2 284 (30.24%) Azure
3 180 (19.17%) Entra ID
4 156 (16.61%) AWS
5 85 (9.05%) SaaS
6 48 (5.11%) Power Platform
7 32 (3.41%) OneDrive
8 23 (2.45%) PowerApps
9 20 (2.13%) Microsoft Purview
10 16 (1.70%) Power Automate
11 14 (1.49%) Dynamics 365
12 10 (1.06%) AWS CloudFormation
13 9 (0.96%) Azure Sentinel
13 9 (0.96%) Google Workspace
14 8 (0.85%) Amazon EKS
14 8 (0.85%) Cloud Computing
15 7 (0.75%) GCP
15 7 (0.75%) Microsoft Copilot
16 6 (0.64%) Azure DevOps
16 6 (0.64%) Mimecast
Communications & Networking
1 56 (5.96%) Firewall
2 49 (5.22%) VPN
3 48 (5.11%) DNS
4 37 (3.94%) DHCP
5 30 (3.19%) TCP/IP
5 30 (3.19%) Wi-Fi
6 28 (2.98%) WAN
7 24 (2.56%) LAN
8 16 (1.70%) Network Security
9 14 (1.49%) VoIP
10 12 (1.28%) Broadband
11 10 (1.06%) VLAN
11 10 (1.06%) Wireless
12 7 (0.75%) SD-WAN
13 5 (0.53%) Remote Desktop
14 4 (0.43%) BGP
14 4 (0.43%) MPLS
15 3 (0.32%) NAS
15 3 (0.32%) Software-Defined Networking
15 3 (0.32%) Unified Communications
Database & Business Intelligence
1 28 (2.98%) Power BI
2 24 (2.56%) SQL Server
3 12 (1.28%) Azure SQL Database
4 10 (1.06%) MySQL
5 8 (0.85%) Oracle Database
6 4 (0.43%) PostgreSQL
6 4 (0.43%) Relational Database
7 3 (0.32%) MongoDB
8 2 (0.21%) DynamoDB
8 2 (0.21%) InfluxDB
8 2 (0.21%) SAP HANA
9 1 (0.11%) Metadata
9 1 (0.11%) Oracle BI Publisher
9 1 (0.11%) Oracle Exadata
9 1 (0.11%) RDBMS
9 1 (0.11%) Tableau
Development Applications
1 50 (5.32%) JIRA
2 11 (1.17%) GitLab
3 4 (0.43%) Atlassian Bamboo
3 4 (0.43%) Bitbucket
3 4 (0.43%) Eclipse
4 2 (0.21%) Cypress.io
4 2 (0.21%) Jenkins
4 2 (0.21%) Maven
4 2 (0.21%) Rational Rhapsody
4 2 (0.21%) SonarQube
5 1 (0.11%) Cucumber
5 1 (0.11%) Postman
5 1 (0.11%) REST Assured
General
1 489 (52.08%) Social Skills
2 152 (16.19%) Finance
3 98 (10.44%) Public Sector
4 91 (9.69%) Analytical Skills
5 90 (9.58%) Law
6 55 (5.86%) Legal
7 50 (5.32%) Inclusion and Diversity
8 45 (4.79%) Banking
9 40 (4.26%) Swedish Language
10 39 (4.15%) Back Office
11 38 (4.05%) Organisational Skills
12 35 (3.73%) French Language
13 33 (3.51%) Influencing Skills
14 24 (2.56%) Manufacturing
15 23 (2.45%) Games
16 18 (1.92%) Retail
17 10 (1.06%) Documentation Skills
18 7 (0.75%) Advertising
19 6 (0.64%) Military
19 6 (0.64%) Telecoms
Job Titles
1 180 (19.17%) Analyst
2 128 (13.63%) IT Manager
3 123 (13.10%) Senior
4 119 (12.67%) Service Manager
4 119 (12.67%) Support Engineer
5 106 (11.29%) Service Analyst
6 96 (10.22%) Service Desk Analyst
7 82 (8.73%) IT Support
8 77 (8.20%) IT Services Manager
9 61 (6.50%) Support Analyst
10 60 (6.39%) Architect
11 58 (6.18%) IT Engineer
12 55 (5.86%) Applications Support
13 52 (5.54%) Lead
13 52 (5.54%) Senior Manager
14 50 (5.32%) IT Support Engineer
15 48 (5.11%) Infrastructure Engineer
16 46 (4.90%) IT Analyst
17 40 (4.26%) Desktop Engineer
17 40 (4.26%) Desktop Support
Libraries, Frameworks & Software Standards
1 33 (3.51%) Middleware
2 17 (1.81%) REST
2 17 (1.81%) SOAP
3 11 (1.17%) .NET
4 7 (0.75%) HTML
5 6 (0.64%) CSS
5 6 (0.64%) Web Services
6 4 (0.43%) OAuth
6 4 (0.43%) OpenID
6 4 (0.43%) SAP Fiori
6 4 (0.43%) YAML
7 3 (0.32%) EDI
7 3 (0.32%) React
8 2 (0.21%) Gherkin
8 2 (0.21%) Jest
8 2 (0.21%) JSON
8 2 (0.21%) Microsoft Graph
8 2 (0.21%) RabbitMQ
8 2 (0.21%) Spring Boot
8 2 (0.21%) WAMP
Miscellaneous
1 41 (4.37%) Cyber Threat
2 33 (3.51%) Driving Licence
3 32 (3.41%) Cyberattack
3 32 (3.41%) Onboarding
4 25 (2.66%) Hybrid Cloud
5 24 (2.56%) Data Centre
6 23 (2.45%) CMDB
7 21 (2.24%) Enterprise Software
7 21 (2.24%) Self-Motivation
8 19 (2.02%) Management Information System
8 19 (2.02%) Product Ownership
9 13 (1.38%) Cloud Native
10 11 (1.17%) Client/Server
10 11 (1.17%) Legacy Systems
11 9 (0.96%) Analytical Mindset
11 9 (0.96%) Housing Association
12 8 (0.85%) AS400
12 8 (0.85%) PKI
13 5 (0.53%) Replication
13 5 (0.53%) Video Conferencing
Operating Systems
1 203 (21.62%) Windows
2 66 (7.03%) Windows 10
3 47 (5.01%) Windows Server
4 35 (3.73%) Linux
5 28 (2.98%) Android
6 23 (2.45%) Apple iOS
7 11 (1.17%) Mac OS
8 9 (0.96%) Unix
9 6 (0.64%) Red Hat Enterprise Linux
10 5 (0.53%) Windows Server 2016
10 5 (0.53%) Windows Server 2019
11 4 (0.43%) CentOS
12 3 (0.32%) Debian
12 3 (0.32%) VMS
13 1 (0.11%) AIX
13 1 (0.11%) Solaris
13 1 (0.11%) Ubuntu
Processes & Methodologies
1 313 (33.33%) Continuous Improvement
2 271 (28.86%) ITSM
3 267 (28.43%) Problem-Solving
4 227 (24.17%) Customer Service
5 211 (22.47%) Service Management
6 179 (19.06%) Service Delivery
7 166 (17.68%) Agile
8 153 (16.29%) Stakeholder Management
9 149 (15.87%) Mentoring
10 135 (14.38%) Cybersecurity
11 133 (14.16%) Stakeholder Engagement
12 126 (13.42%) Project Delivery
13 109 (11.61%) DevOps
14 92 (9.80%) PRINCE2
15 91 (9.69%) Change Management
16 90 (9.58%) Performance Metrics
17 82 (8.73%) Project Management
18 77 (8.20%) Information Security
19 76 (8.09%) Incident Management
20 75 (7.99%) Disaster Recovery
Programming Languages
1 67 (7.14%) PowerShell
2 62 (6.60%) SQL
3 28 (2.98%) JavaScript
4 26 (2.77%) Python
5 15 (1.60%) Bash
6 9 (0.96%) Java
7 8 (0.85%) Clojure
7 8 (0.85%) RPG
8 7 (0.75%) C#
9 5 (0.53%) T-SQL
10 3 (0.32%) Bicep
10 3 (0.32%) Korn
10 3 (0.32%) Ruby
11 2 (0.21%) Google Apps Script
11 2 (0.21%) Groovy
11 2 (0.21%) PL/SQL
11 2 (0.21%) TypeScript
12 1 (0.11%) Perl
12 1 (0.11%) Shell Script
12 1 (0.11%) VBScript
Qualifications
1 240 (25.56%) Degree
2 144 (15.34%) Security Cleared
3 120 (12.78%) Microsoft Certification
4 114 (12.14%) SC Cleared
5 87 (9.27%) AWS Certification
6 80 (8.52%) MCSE
7 73 (7.77%) ITIL Certification
8 65 (6.92%) CISM
9 64 (6.82%) CISSP
10 52 (5.54%) DBS Check
11 47 (5.01%) Azure Certification
12 38 (4.05%) A+ Certification
12 38 (4.05%) PMI Certification
13 37 (3.94%) Network+ Certification
13 37 (3.94%) PMP
14 35 (3.73%) CTC Cleared
15 27 (2.88%) Cisco Certification
16 24 (2.56%) DV Cleared
17 22 (2.34%) PRINCE2 Practitioner
18 19 (2.02%) BPSS Clearance
Quality Assurance & Compliance
1 110 (11.71%) QA
2 105 (11.18%) SLA
3 57 (6.07%) NIST
4 54 (5.75%) Cyber Essentials
5 53 (5.64%) ISO/IEC 27001
6 44 (4.69%) GDPR
7 36 (3.83%) ISO 22301
8 24 (2.56%) Cyber Essentials PLUS
9 17 (1.81%) PCI DSS
10 12 (1.28%) ISO 9001
11 9 (0.96%) PMO
12 7 (0.75%) COBIT
13 6 (0.64%) Data Quality
14 5 (0.53%) ISO/IEC 20000
15 4 (0.43%) Def Stans
15 4 (0.43%) GRC
15 4 (0.43%) ISO 9000
15 4 (0.43%) ISO/IEC 15288
16 3 (0.32%) Sarbanes-Oxley
17 1 (0.11%) ISO 14001
System Software
1 151 (16.08%) Active Directory
2 28 (2.98%) Hyper-V
3 20 (2.13%) VMware Infrastructure
4 9 (0.96%) BitLocker
5 8 (0.85%) Docker
6 6 (0.64%) vSphere
7 5 (0.53%) Microsoft Virtual Server
7 5 (0.53%) Virtual Servers
7 5 (0.53%) VMware ESXi
8 4 (0.43%) KVM
8 4 (0.43%) Slurm Workload Manager
8 4 (0.43%) Virtual Desktop
8 4 (0.43%) Virtual Machines
8 4 (0.43%) VMware NSX
9 3 (0.32%) Terminal Services
10 2 (0.21%) Citrix Hypervisor
10 2 (0.21%) Oracle RAC
11 1 (0.11%) GPFS
11 1 (0.11%) Lustre
Systems Management
1 129 (13.74%) Microsoft Intune
2 36 (3.83%) SCCM
3 27 (2.88%) Ansible
4 21 (2.24%) Terraform
5 18 (1.92%) Kubernetes
6 14 (1.49%) Grafana
7 10 (1.06%) ZABBIX
8 7 (0.75%) Jamf Pro
8 7 (0.75%) Single Sign-On
9 6 (0.64%) Graylog
9 6 (0.64%) Puppet
10 5 (0.53%) Prometheus
10 5 (0.53%) vCenter Server
11 4 (0.43%) Autotask
11 4 (0.43%) Proxmox
11 4 (0.43%) Systems Management Server (SMS)
12 3 (0.32%) Check_MK
13 2 (0.21%) HP Fortify
13 2 (0.21%) Oracle RMAN
13 2 (0.21%) Salt
Vendors
1 439 (46.75%) Microsoft
2 228 (24.28%) ServiceNow
3 70 (7.45%) Cisco
4 27 (2.88%) CyberArk
5 25 (2.66%) VMware
6 21 (2.24%) Fortinet
7 20 (2.13%) Oracle
7 20 (2.13%) Remedy
8 18 (1.92%) Meraki
8 18 (1.92%) SonicWALL
9 17 (1.81%) Apple
10 15 (1.60%) BMC
11 12 (1.28%) SAP
12 11 (1.17%) Citrix
12 11 (1.17%) Veeam
13 10 (1.06%) IFS
13 10 (1.06%) Salesforce
13 10 (1.06%) Splunk
14 9 (0.96%) ConnectWise
14 9 (0.96%) Google