Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 3 February 2026, with comparisons to the same periods in the previous two years.

6 months to
3 Feb 2026
Same period 2025 Same period 2024
Rank 38 43 45
Rank change year-on-year +5 +2 +15
Permanent jobs citing ITIL 892 979 1,594
As % of all permanent jobs with remote/hybrid work options 5.63% 6.12% 5.79%
As % of the Processes & Methodologies category 6.51% 6.48% 6.24%
Number of salaries quoted 525 567 1,326
10th Percentile £29,050 £31,250 £31,000
25th Percentile £35,000 £40,500 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £52,593
Median % change year-on-year -9.09% +4.58% +5.19%
75th Percentile £67,500 £67,500 £65,000
90th Percentile £85,000 £81,250 £80,000
UK median annual salary £50,000 £51,000 £50,000
% change year-on-year -1.96% +2.00% +3.09%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,709 15,109 25,560
As % of all permanent jobs with a WFH option 86.58% 94.52% 92.80%
Number of salaries quoted 8,711 8,865 21,104
10th Percentile £30,000 £36,250 £35,000
25th Percentile £42,500 £47,500 £43,750
Median annual salary (50th Percentile) £60,000 £62,779 £58,885
Median % change year-on-year -4.43% +6.61% -5.78%
75th Percentile £80,000 £82,500 £77,500
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 3 February 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 79 (8.86%) SharePoint
2 60 (6.73%) Microsoft Exchange
3 14 (1.57%) Tomcat
3 14 (1.57%) WebSphere
3 14 (1.57%) WebSphere Application Server
4 6 (0.67%) Confluence
5 3 (0.34%) HCL Domino
5 3 (0.34%) HCL Notes
5 3 (0.34%) IIS
6 2 (0.22%) OpenStack
7 1 (0.11%) CMS
7 1 (0.11%) Oracle Workflow
Applications
1 224 (25.11%) Microsoft Office
2 30 (3.36%) Microsoft Excel
3 20 (2.24%) Microsoft Project
4 11 (1.23%) MS Visio
5 4 (0.45%) Microsoft PowerPoint
6 3 (0.34%) AutoCAD
7 2 (0.22%) Chatbot
Business Applications
1 20 (2.24%) Remedy ITSM
2 12 (1.35%) NEC Housing
3 5 (0.56%) Dynamics CRM
3 5 (0.56%) SAP S/4HANA
4 3 (0.34%) Oracle EBS
4 3 (0.34%) Sage 200
4 3 (0.34%) Sage 50
4 3 (0.34%) Sage CRM
5 2 (0.22%) Adaptiv
5 2 (0.22%) Dynamics AX
6 1 (0.11%) assyst
6 1 (0.11%) Elite 3E
6 1 (0.11%) Raiser’s Edge
6 1 (0.11%) SAP GRC
6 1 (0.11%) Shopify
Cloud Services
1 378 (42.38%) Microsoft 365
2 223 (25.00%) Azure
3 199 (22.31%) AWS
4 138 (15.47%) Entra ID
5 47 (5.27%) Power Platform
6 30 (3.36%) SaaS
7 27 (3.03%) Azure DevOps
8 20 (2.24%) Azure Monitor
9 18 (2.02%) OneDrive
10 16 (1.79%) Dynamics 365
10 16 (1.79%) Mimecast
11 15 (1.68%) PowerApps
12 12 (1.35%) GCP
12 12 (1.35%) IaaS
12 12 (1.35%) PaaS
13 11 (1.23%) AWS CloudFormation
14 9 (1.01%) Datadog
14 9 (1.01%) Microsoft Purview
15 8 (0.90%) GitHub
16 7 (0.78%) Power Automate
Communications & Networking
1 59 (6.61%) DNS
2 55 (6.17%) Firewall
2 55 (6.17%) VPN
3 42 (4.71%) WAN
4 34 (3.81%) LAN
5 32 (3.59%) DHCP
5 32 (3.59%) Wi-Fi
6 28 (3.14%) SSL
6 28 (3.14%) TCP/IP
7 24 (2.69%) SD-WAN
8 21 (2.35%) VLAN
8 21 (2.35%) VoIP
9 16 (1.79%) Network Security
10 11 (1.23%) Telnet
11 10 (1.12%) HTTP
12 7 (0.78%) IP Telephony
13 6 (0.67%) Structured Cabling
13 6 (0.67%) Unified Communications
14 5 (0.56%) Intrusion Detection
14 5 (0.56%) Remote Desktop
Database & Business Intelligence
1 33 (3.70%) Power BI
2 25 (2.80%) SQL Server
3 14 (1.57%) DB2
3 14 (1.57%) PostgreSQL
4 12 (1.35%) Azure SQL Database
5 5 (0.56%) Amazon RDS
5 5 (0.56%) NoSQL
5 5 (0.56%) Oracle Database
6 4 (0.45%) Crystal Reports
6 4 (0.45%) MySQL
6 4 (0.45%) Oracle Reports
6 4 (0.45%) Tableau
7 2 (0.22%) Data Lake
7 2 (0.22%) Relational Database
7 2 (0.22%) SAP HANA
7 2 (0.22%) SQL Server Integration Services
8 1 (0.11%) Data Warehouse
8 1 (0.11%) Metadata
8 1 (0.11%) SQL Server Reporting Services
Development Applications
1 46 (5.16%) JIRA
2 7 (0.78%) GitLab
3 5 (0.56%) Jenkins
4 2 (0.22%) Rational Rhapsody
5 1 (0.11%) Visual Studio
General
1 463 (51.91%) Social Skills
2 156 (17.49%) Finance
3 115 (12.89%) French Language
4 95 (10.65%) Swedish Language
5 74 (8.30%) Analytical Skills
6 68 (7.62%) Back Office
7 53 (5.94%) Public Sector
8 44 (4.93%) Banking
9 39 (4.37%) Organisational Skills
10 38 (4.26%) Law
11 27 (3.03%) Inclusion and Diversity
12 24 (2.69%) Retail
13 23 (2.58%) Legal
14 19 (2.13%) Telecoms
15 17 (1.91%) Documentation Skills
16 13 (1.46%) Manufacturing
17 12 (1.35%) Presentation Skills
18 10 (1.12%) Influencing Skills
19 9 (1.01%) Investment Banking
20 8 (0.90%) Front Office
Job Titles
1 246 (27.58%) Analyst
2 149 (16.70%) Service Analyst
3 139 (15.58%) Service Desk Analyst
4 116 (13.00%) Support Engineer
5 100 (11.21%) Lead
6 79 (8.86%) Support Analyst
7 69 (7.74%) Desktop Support
8 68 (7.62%) IT Analyst
9 67 (7.51%) IT Support
10 65 (7.29%) Service Manager
11 62 (6.95%) Desktop Engineer
11 62 (6.95%) Desktop Support Engineer
11 62 (6.95%) Site Engineer
12 60 (6.73%) Senior
13 56 (6.28%) IT Manager
14 54 (6.05%) Applications Support
15 39 (4.37%) IT Support Analyst
16 32 (3.59%) Delivery Manager
17 30 (3.36%) IT Engineer
18 29 (3.25%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 15 (1.68%) LDAP
2 14 (1.57%) CSS
2 14 (1.57%) HTML
2 14 (1.57%) LAPP Stack
2 14 (1.57%) WebSphere MQ
3 13 (1.46%) JSON
3 13 (1.46%) XML
4 8 (0.90%) FIX Protocol
5 7 (0.78%) EDI
5 7 (0.78%) REST
5 7 (0.78%) SOAP
6 5 (0.56%) Elastic Stack
6 5 (0.56%) Middleware
7 3 (0.34%) OAuth
7 3 (0.34%) OpenTelemetry
7 3 (0.34%) Web Services
8 2 (0.22%) .NET
8 2 (0.22%) OpenID
8 2 (0.22%) Oracle Fusion
8 2 (0.22%) SAP Fiori
Miscellaneous
1 76 (8.52%) Security Operations Centre
2 72 (8.07%) Operational Technology
3 70 (7.85%) Cyber Threat
4 68 (7.62%) Cyber Kill Chain
5 45 (5.04%) Management Information System
6 44 (4.93%) Onboarding
7 32 (3.59%) Driving Licence
8 29 (3.25%) Product Ownership
9 27 (3.03%) Data Centre
10 24 (2.69%) CMDB
11 18 (2.02%) Enterprise Software
12 17 (1.91%) Linux Command Line
13 15 (1.68%) Legacy Systems
14 13 (1.46%) Security Posture
15 12 (1.35%) Client/Server
16 8 (0.90%) Equities
16 8 (0.90%) Fixed Income
16 8 (0.90%) Hybrid Cloud
16 8 (0.90%) Self-Motivation
16 8 (0.90%) Video Conferencing
Operating Systems
1 266 (29.82%) Windows
2 94 (10.54%) Windows 10
3 85 (9.53%) Linux
4 75 (8.41%) Windows Server
5 31 (3.48%) Unix
6 18 (2.02%) Red Hat Enterprise Linux
7 12 (1.35%) Mac OS
8 11 (1.23%) Apple iOS
9 8 (0.90%) VMS
10 7 (0.78%) Android
11 5 (0.56%) Windows Server 2016
12 2 (0.22%) Ubuntu
12 2 (0.22%) Windows Server 2012
13 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 298 (33.41%) Customer Service
2 282 (31.61%) ITSM
3 216 (24.22%) Continuous Improvement
4 175 (19.62%) Service Management
5 173 (19.39%) Problem-Solving
6 153 (17.15%) Mentoring
7 149 (16.70%) Coaching
7 149 (16.70%) Roadmaps
8 144 (16.14%) Service Delivery
9 141 (15.81%) Cybersecurity
10 138 (15.47%) Stakeholder Management
11 124 (13.90%) Performance Metrics
12 110 (12.33%) Analytics
13 107 (12.00%) Asset Management
14 106 (11.88%) Technology Roadmap
15 100 (11.21%) Business Strategy
16 96 (10.76%) Risk Management
17 95 (10.65%) Change Management
18 90 (10.09%) Agile
19 88 (9.87%) DevOps
Programming Languages
1 96 (10.76%) PowerShell
2 63 (7.06%) SQL
3 61 (6.84%) Python
4 31 (3.48%) Bash
5 26 (2.91%) JavaScript
6 11 (1.23%) Bicep
7 6 (0.67%) T-SQL
8 5 (0.56%) C#
9 4 (0.45%) Perl
9 4 (0.45%) R
10 2 (0.22%) Google Apps Script
10 2 (0.22%) Java
11 1 (0.11%) PL/SQL
11 1 (0.11%) VB.NET
Qualifications
1 287 (32.17%) Degree
2 178 (19.96%) Microsoft Certification
3 148 (16.59%) AWS Certification
4 128 (14.35%) MCSE
5 112 (12.56%) Security Cleared
6 103 (11.55%) SC Cleared
7 60 (6.73%) CTC Cleared
8 51 (5.72%) ITIL Foundation Certificate
9 44 (4.93%) ITIL Certification
10 43 (4.82%) Cisco Certification
11 36 (4.04%) Azure Certification
12 31 (3.48%) CCNA
13 25 (2.80%) CISSP
14 23 (2.58%) Computer Science Degree
15 22 (2.47%) CCNP
16 19 (2.13%) PMI Certification
17 17 (1.91%) DBS Check
18 16 (1.79%) Network+ Certification
18 16 (1.79%) PMP
19 15 (1.68%) Microsoft Certified Professional
Quality Assurance & Compliance
1 134 (15.02%) QA
2 128 (14.35%) SLA
3 112 (12.56%) ISO/IEC 27001
4 80 (8.97%) NIST
5 68 (7.62%) ISO/IEC 27005
6 38 (4.26%) Cyber Essentials
7 17 (1.91%) GDPR
8 10 (1.12%) Cyber Essentials PLUS
8 10 (1.12%) Data Quality
9 9 (1.01%) COBIT
10 7 (0.78%) GRC
11 5 (0.56%) ISO 9001
12 4 (0.45%) PMO
12 4 (0.45%) Sarbanes-Oxley
12 4 (0.45%) SOC 2
13 3 (0.34%) ISO/IEC 20000
14 2 (0.22%) Accessibility
14 2 (0.22%) ISO/IEC 19770
14 2 (0.22%) NCSC
14 2 (0.22%) PCI DSS
System Software
1 129 (14.46%) Active Directory
2 34 (3.81%) VMware Infrastructure
3 33 (3.70%) Hyper-V
4 23 (2.58%) Virtual Machines
5 22 (2.47%) Virtual Desktop
6 9 (1.01%) Docker
7 4 (0.45%) Firmware
7 4 (0.45%) Veritas Cluster Server
8 3 (0.34%) Microsoft Virtual Server
8 3 (0.34%) Virtual Servers
9 2 (0.22%) vSphere
10 1 (0.11%) BitLocker
10 1 (0.11%) vCloud
Systems Management
1 70 (7.85%) Microsoft Intune
2 49 (5.49%) Terraform
3 27 (3.03%) SCCM
4 21 (2.35%) Ansible
5 12 (1.35%) Kubernetes
6 11 (1.23%) Grafana
6 11 (1.23%) Prometheus
7 9 (1.01%) Jamf Pro
8 5 (0.56%) Autotask
8 5 (0.56%) SCOM
9 4 (0.45%) PaperCut
9 4 (0.45%) Single Sign-On
10 3 (0.34%) Dell DRAC
10 3 (0.34%) Nagios
11 2 (0.22%) Puppet
12 1 (0.11%) Active Directory Federation Services
12 1 (0.11%) AirWatch
12 1 (0.11%) EMC NetWorker
12 1 (0.11%) Forefront Identity Manager
12 1 (0.11%) ZABBIX
Vendors
1 410 (45.96%) Microsoft
2 232 (26.01%) ServiceNow
3 111 (12.44%) Cisco
4 44 (4.93%) VMware
5 24 (2.69%) Oracle
6 23 (2.58%) BMC
7 21 (2.35%) Apple
7 21 (2.35%) Red Hat
7 21 (2.35%) Remedy
8 17 (1.91%) IBM
8 17 (1.91%) Splunk
9 16 (1.79%) Meraki
10 14 (1.57%) Citrix
11 11 (1.23%) Mitel
11 11 (1.23%) Northgate
12 10 (1.12%) SAP
12 10 (1.12%) SolarWinds
13 9 (1.01%) Veeam
14 8 (0.90%) Charles River
14 8 (0.90%) Salesforce