Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 13 September 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Sep 2026
Same period 2025 Same period 2024
Rank 54 82 45
Rank change year-on-year +28 -37 +6
Permanent jobs citing ITIL 1,055 697 1,155
As % of all permanent jobs with remote/hybrid work options 4.41% 4.28% 4.94%
As % of the Processes & Methodologies category 5.40% 4.60% 5.63%
Number of salaries quoted 681 534 676
10th Percentile £29,250 £29,750 £31,250
25th Percentile £40,000 £35,000 £40,000
Median annual salary (50th Percentile) £55,000 £50,707 £54,439
Median % change year-on-year +8.47% -6.86% +3.69%
75th Percentile £75,000 £67,500 £63,750
90th Percentile £86,138 £90,125 £77,500
UK median annual salary £52,500 £45,000 £50,000
% change year-on-year +16.67% -10.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,520 15,159 20,523
As % of all permanent jobs with a WFH option 81.55% 93.09% 87.70%
Number of salaries quoted 14,031 8,684 12,914
10th Percentile £34,000 £29,867 £35,341
25th Percentile £44,852 £40,500 £45,000
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £100,000
UK median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% -4.17%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 13 September 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 98 (9.29%) SharePoint
2 52 (4.93%) Microsoft Exchange
3 13 (1.23%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) OpenStack
4 3 (0.28%) SAS
5 2 (0.19%) Apache Airflow
5 2 (0.19%) CMS
5 2 (0.19%) Oracle Workflow
Applications
1 102 (9.67%) Microsoft Office
2 26 (2.46%) Microsoft Excel
3 14 (1.33%) Microsoft Project
4 12 (1.14%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.65%) Remedy ITSM
2 8 (0.76%) Dynamics CRM
3 6 (0.57%) Shopify
3 6 (0.57%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 2 (0.19%) Carpe Diem
5 2 (0.19%) Dynamics NAV
5 2 (0.19%) Elite 3E
5 2 (0.19%) Oracle Financials
5 2 (0.19%) Oracle iProcurement
5 2 (0.19%) SAP ERP
5 2 (0.19%) SAP QM
6 1 (0.095%) Dynamics GP
6 1 (0.095%) OpenText VIM for SAP
6 1 (0.095%) Oracle ERP
6 1 (0.095%) Oracle Payables
6 1 (0.095%) Sage 200
6 1 (0.095%) Sparx Enterprise Architect
6 1 (0.095%) SystmOne
Cloud Services
1 313 (29.67%) Azure
2 290 (27.49%) Microsoft 365
3 179 (16.97%) AWS
4 169 (16.02%) Entra ID
5 134 (12.70%) SaaS
6 55 (5.21%) Power Platform
7 42 (3.98%) OneDrive
8 25 (2.37%) PowerApps
9 23 (2.18%) Dynamics 365
10 22 (2.09%) Microsoft Purview
10 22 (2.09%) Power Automate
11 19 (1.80%) GCP
12 12 (1.14%) Datadog
13 8 (0.76%) AWS CloudFormation
13 8 (0.76%) Azure Sentinel
13 8 (0.76%) GitHub
14 7 (0.66%) Google Workspace
14 7 (0.66%) Microsoft Copilot
15 6 (0.57%) IaaS
15 6 (0.57%) PaaS
Communications & Networking
1 77 (7.30%) Firewall
2 52 (4.93%) VPN
3 50 (4.74%) DNS
4 43 (4.08%) DHCP
5 35 (3.32%) WAN
6 34 (3.22%) TCP/IP
7 33 (3.13%) Network Security
8 32 (3.03%) LAN
9 28 (2.65%) Wi-Fi
10 18 (1.71%) Wireless
11 14 (1.33%) VLAN
12 11 (1.04%) Unified Communications
13 7 (0.66%) BGP
13 7 (0.66%) IP Telephony
13 7 (0.66%) MPLS
13 7 (0.66%) SD-WAN
13 7 (0.66%) VoIP
14 6 (0.57%) Software-Defined Networking
15 4 (0.38%) Cisco ISE
15 4 (0.38%) Remote Desktop
Database & Business Intelligence
1 33 (3.13%) Power BI
2 18 (1.71%) SQL Server
3 12 (1.14%) Azure SQL Database
4 8 (0.76%) Oracle Database
5 5 (0.47%) MySQL
6 3 (0.28%) MongoDB
6 3 (0.28%) Relational Database
7 2 (0.19%) DynamoDB
7 2 (0.19%) Oracle BI Publisher
7 2 (0.19%) PostgreSQL
8 1 (0.095%) Big Data
8 1 (0.095%) GIS
8 1 (0.095%) Oracle Exadata
8 1 (0.095%) RDBMS
Development Applications
1 70 (6.64%) JIRA
2 9 (0.85%) GitLab
3 4 (0.38%) Atlassian Bamboo
3 4 (0.38%) Bitbucket
3 4 (0.38%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.095%) Cucumber
5 1 (0.095%) Postman
5 1 (0.095%) REST Assured
General
1 558 (52.89%) Social Skills
2 215 (20.38%) Finance
3 135 (12.80%) Analytical Skills
4 106 (10.05%) Public Sector
5 103 (9.76%) Law
6 86 (8.15%) Legal
7 60 (5.69%) Banking
8 55 (5.21%) Influencing Skills
9 51 (4.83%) Organisational Skills
10 48 (4.55%) Swedish Language
11 46 (4.36%) Inclusion and Diversity
12 36 (3.41%) Manufacturing
13 31 (2.94%) Telecoms
14 27 (2.56%) Retail
15 22 (2.09%) French Language
15 22 (2.09%) Presentation Skills
16 19 (1.80%) Games
17 14 (1.33%) Aerospace
17 14 (1.33%) Documentation Skills
18 11 (1.04%) Advertising
Job Titles
1 212 (20.09%) Analyst
2 169 (16.02%) IT Manager
3 167 (15.83%) Senior
4 150 (14.22%) Service Manager
5 108 (10.24%) IT Services Manager
6 101 (9.57%) Service Analyst
7 88 (8.34%) Senior Manager
7 88 (8.34%) Support Analyst
8 87 (8.25%) Service Desk Analyst
9 85 (8.06%) IT Support
10 67 (6.35%) Architect
10 67 (6.35%) Lead
11 64 (6.07%) Support Engineer
12 49 (4.64%) Resilience Manager
13 48 (4.55%) IT Engineer
14 46 (4.36%) IT Analyst
15 44 (4.17%) IT Support Engineer
16 42 (3.98%) Applications Support
17 39 (3.70%) Infrastructure Engineer
18 36 (3.41%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.74%) Middleware
2 30 (2.84%) Terraform
3 14 (1.33%) REST
3 14 (1.33%) SOAP
4 6 (0.57%) .NET
4 6 (0.57%) Web Services
5 4 (0.38%) EDI
5 4 (0.38%) OAuth
5 4 (0.38%) OpenID
6 3 (0.28%) AngularJS
6 3 (0.28%) React
7 2 (0.19%) 802.1X
7 2 (0.19%) Gherkin
7 2 (0.19%) Jest
7 2 (0.19%) Kafka
7 2 (0.19%) Microsoft Graph
7 2 (0.19%) RabbitMQ
7 2 (0.19%) SAP Fiori
7 2 (0.19%) Spring Boot
7 2 (0.19%) YAML
Miscellaneous
1 53 (5.02%) Cyber Threat
2 49 (4.64%) Management Information System
3 41 (3.89%) Onboarding
4 40 (3.79%) Data Centre
5 39 (3.70%) Self-Motivation
6 31 (2.94%) Driving Licence
7 28 (2.65%) Enterprise Software
8 25 (2.37%) CMDB
8 25 (2.37%) Cyberattack
9 22 (2.09%) Hybrid Cloud
10 17 (1.61%) Product Ownership
11 11 (1.04%) Operational Technology
12 10 (0.95%) Client/Server
13 9 (0.85%) Cloud Native
13 9 (0.85%) Legacy Systems
13 9 (0.85%) PKI
14 8 (0.76%) AS400
14 8 (0.76%) Greenfield Project
15 7 (0.66%) CCTV
15 7 (0.66%) LIMS
Operating Systems
1 177 (16.78%) Windows
2 64 (6.07%) Windows Server
3 34 (3.22%) Linux
4 27 (2.56%) Windows 10
5 15 (1.42%) Android
6 14 (1.33%) Apple iOS
7 13 (1.23%) Mac OS
8 8 (0.76%) Unix
9 6 (0.57%) Red Hat Enterprise Linux
10 5 (0.47%) Windows Server 2016
10 5 (0.47%) Windows Server 2019
11 4 (0.38%) CentOS
12 3 (0.28%) Debian
12 3 (0.28%) VMS
13 2 (0.19%) AIX
13 2 (0.19%) Solaris
13 2 (0.19%) Windows Server 2012
14 1 (0.095%) Ubuntu
Processes & Methodologies
1 372 (35.26%) Continuous Improvement
2 324 (30.71%) ITSM
3 294 (27.87%) Service Management
4 293 (27.77%) Problem-Solving
5 232 (21.99%) Customer Service
6 220 (20.85%) Stakeholder Management
7 201 (19.05%) Agile
8 199 (18.86%) Stakeholder Engagement
9 188 (17.82%) Service Delivery
10 180 (17.06%) Mentoring
11 174 (16.49%) Project Delivery
12 156 (14.79%) Cybersecurity
13 138 (13.08%) PRINCE2
14 132 (12.51%) Information Security
15 130 (12.32%) Change Management
16 126 (11.94%) AI
17 114 (10.81%) DevOps
18 112 (10.62%) Collaborative Working
19 106 (10.05%) TOGAF
20 103 (9.76%) Project Management
Programming Languages
1 87 (8.25%) PowerShell
2 57 (5.40%) SQL
3 31 (2.94%) Python
4 18 (1.71%) JavaScript
5 13 (1.23%) Bash
6 9 (0.85%) Java
7 8 (0.76%) Clojure
7 8 (0.76%) RPG
8 6 (0.57%) Bicep
8 6 (0.57%) T-SQL
9 3 (0.28%) PL/SQL
9 3 (0.28%) Ruby
10 2 (0.19%) C#
10 2 (0.19%) Google Apps Script
10 2 (0.19%) Groovy
10 2 (0.19%) TypeScript
11 1 (0.095%) Apex Code
11 1 (0.095%) Korn
11 1 (0.095%) Kusto Query Language
11 1 (0.095%) VBScript
Qualifications
1 237 (22.46%) Degree
2 124 (11.75%) Security Cleared
3 116 (11.00%) CISSP
4 114 (10.81%) CISM
5 106 (10.05%) ITIL Certification
6 103 (9.76%) Microsoft Certification
7 89 (8.44%) SC Cleared
8 85 (8.06%) AWS Certification
9 76 (7.20%) MCSE
10 64 (6.07%) DBS Check
11 62 (5.88%) A+ Certification
12 61 (5.78%) Network+ Certification
13 52 (4.93%) Azure Certification
14 48 (4.55%) PMP
15 44 (4.17%) Cisco Certification
16 43 (4.08%) PMI Certification
17 32 (3.03%) DV Cleared
18 28 (2.65%) Computer Science Degree
19 26 (2.46%) CCNA
20 22 (2.09%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 101 (9.57%) SLA
2 100 (9.48%) QA
3 81 (7.68%) NIST
4 55 (5.21%) ISO 22301
5 54 (5.12%) Cyber Essentials
6 51 (4.83%) GDPR
7 50 (4.74%) ISO/IEC 27001
8 21 (1.99%) Cyber Essentials PLUS
9 20 (1.90%) PCI DSS
10 15 (1.42%) COBIT
10 15 (1.42%) ISO/IEC 20000
11 13 (1.23%) ISO 9001
12 11 (1.04%) Data Quality
12 11 (1.04%) PMO
13 7 (0.66%) GxP
14 6 (0.57%) Accessibility
15 5 (0.47%) GRC
16 4 (0.38%) Def Stans
16 4 (0.38%) ISO 9000
16 4 (0.38%) ISO/IEC 15288
System Software
1 188 (17.82%) Active Directory
2 39 (3.70%) Hyper-V
3 34 (3.22%) VMware Infrastructure
4 9 (0.85%) BitLocker
5 8 (0.76%) Virtual Desktop
5 8 (0.76%) VMware NSX
5 8 (0.76%) vSphere
6 7 (0.66%) Virtual Machines
7 6 (0.57%) Docker
8 4 (0.38%) KVM
8 4 (0.38%) Slurm Workload Manager
8 4 (0.38%) VMware ESXi
9 3 (0.28%) Microsoft Virtual Server
9 3 (0.28%) Terminal Services
9 3 (0.28%) Virtual Servers
10 1 (0.095%) Citrix Hypervisor
10 1 (0.095%) GPFS
10 1 (0.095%) Lustre
10 1 (0.095%) Oracle RAC
Systems Management
1 149 (14.12%) Microsoft Intune
2 38 (3.60%) Ansible
3 36 (3.41%) SCCM
4 22 (2.09%) Grafana
5 15 (1.42%) Kubernetes
6 12 (1.14%) ZABBIX
7 7 (0.66%) FortiGate
7 7 (0.66%) Jamf Pro
8 6 (0.57%) Graylog
8 6 (0.57%) Single Sign-On
8 6 (0.57%) Systems Management Server (SMS)
9 5 (0.47%) Puppet
9 5 (0.47%) vCenter Server
10 4 (0.38%) Autotask
10 4 (0.38%) Prometheus
10 4 (0.38%) Proxmox
11 3 (0.28%) Check_MK
12 2 (0.19%) Argo
12 2 (0.19%) HP Fortify
12 2 (0.19%) Salt
Vendors
1 431 (40.85%) Microsoft
2 219 (20.76%) ServiceNow
3 54 (5.12%) CyberArk
4 50 (4.74%) VMware
5 41 (3.89%) Cisco
6 28 (2.65%) Remedy
7 27 (2.56%) Fortinet
7 27 (2.56%) SonicWALL
8 20 (1.90%) BMC
9 18 (1.71%) Oracle
10 16 (1.52%) YouTube
11 14 (1.33%) Dynatrace
11 14 (1.33%) Mitel
12 13 (1.23%) Apple
13 11 (1.04%) Veeam
14 10 (0.95%) Google
14 10 (0.95%) Meraki
14 10 (0.95%) Workday
15 9 (0.85%) Citrix
15 9 (0.85%) SAP