Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 29 September 2026, with comparisons to the same periods in the previous two years.

6 months to
29 Sep 2026
Same period 2025 Same period 2024
Rank 55 83 41
Rank change year-on-year +28 -42 +9
Permanent jobs citing ITIL 1,065 711 1,164
As % of all permanent jobs with remote/hybrid work options 4.29% 4.29% 5.18%
As % of the Processes & Methodologies category 5.30% 4.58% 5.88%
Number of salaries quoted 675 516 619
10th Percentile £29,500 £29,750 £31,210
25th Percentile £40,000 £35,000 £37,566
Median annual salary (50th Percentile) £55,000 £52,250 £52,500
Median % change year-on-year +5.26% -0.48% -0.94%
75th Percentile £75,000 £68,875 £63,750
90th Percentile £88,750 £97,500 £79,000
UK median annual salary £52,500 £45,285 £50,000
% change year-on-year +15.93% -9.43% -3.34%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 20,108 15,510 19,787
As % of all permanent jobs with a WFH option 80.96% 93.68% 88.06%
Number of salaries quoted 14,355 8,405 11,799
10th Percentile £34,000 £29,750 £35,188
25th Percentile £44,972 £40,015 £45,000
Median annual salary (50th Percentile) £60,000 £58,000 £60,000
Median % change year-on-year +3.45% -3.33% -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £100,000
UK median annual salary £60,000 £55,000 £58,000
% change year-on-year +9.09% -5.17% -3.33%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 29 September 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 97 (9.11%) SharePoint
2 51 (4.79%) Microsoft Exchange
3 13 (1.22%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) CMS
5 2 (0.19%) Oracle Workflow
6 1 (0.094%) OpenStack
Applications
1 97 (9.11%) Microsoft Office
2 27 (2.54%) Microsoft Excel
3 14 (1.31%) Microsoft Project
4 12 (1.13%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 29 (2.72%) Remedy ITSM
2 8 (0.75%) Dynamics CRM
3 6 (0.56%) Shopify
3 6 (0.56%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 3 (0.28%) Maximo
6 2 (0.19%) Carpe Diem
6 2 (0.19%) Dynamics NAV
6 2 (0.19%) Elite 3E
6 2 (0.19%) Oracle Financials
6 2 (0.19%) Oracle iProcurement
6 2 (0.19%) SAP ERP
6 2 (0.19%) SAP QM
7 1 (0.094%) OpenText VIM for SAP
7 1 (0.094%) Sage 200
7 1 (0.094%) SAP FI
7 1 (0.094%) SAP S/4HANA
7 1 (0.094%) Sparx Enterprise Architect
7 1 (0.094%) SystmOne
Cloud Services
1 308 (28.92%) Azure
2 281 (26.38%) Microsoft 365
3 178 (16.71%) AWS
4 161 (15.12%) Entra ID
5 135 (12.68%) SaaS
6 63 (5.92%) Power Platform
7 41 (3.85%) OneDrive
8 25 (2.35%) Dynamics 365
9 24 (2.25%) PowerApps
10 23 (2.16%) Power Automate
11 22 (2.07%) Microsoft Purview
12 18 (1.69%) GCP
13 12 (1.13%) Datadog
14 10 (0.94%) GitHub
15 8 (0.75%) Azure Sentinel
15 8 (0.75%) IaaS
15 8 (0.75%) Microsoft Copilot
15 8 (0.75%) PaaS
16 7 (0.66%) AWS CloudFormation
16 7 (0.66%) Google Workspace
Communications & Networking
1 70 (6.57%) Firewall
2 48 (4.51%) VPN
3 47 (4.41%) DNS
4 42 (3.94%) DHCP
5 34 (3.19%) WAN
6 32 (3.00%) TCP/IP
7 31 (2.91%) LAN
7 31 (2.91%) Network Security
8 27 (2.54%) Wi-Fi
9 15 (1.41%) VLAN
9 15 (1.41%) Wireless
10 10 (0.94%) Unified Communications
11 9 (0.85%) IP Telephony
12 6 (0.56%) BGP
12 6 (0.56%) MPLS
12 6 (0.56%) VoIP
13 4 (0.38%) 3GPP
13 4 (0.38%) Broadband
13 4 (0.38%) Cisco Nexus
13 4 (0.38%) DWDM
Database & Business Intelligence
1 39 (3.66%) Power BI
2 18 (1.69%) SQL Server
3 9 (0.85%) Oracle Database
4 8 (0.75%) Azure SQL Database
5 5 (0.47%) MySQL
6 4 (0.38%) PostgreSQL
7 3 (0.28%) GIS
8 2 (0.19%) BusinessObjects
8 2 (0.19%) DynamoDB
8 2 (0.19%) Oracle BI Publisher
8 2 (0.19%) Relational Database
9 1 (0.094%) Big Data
9 1 (0.094%) MongoDB
9 1 (0.094%) NoSQL
9 1 (0.094%) Oracle Exadata
Development Applications
1 74 (6.95%) JIRA
2 8 (0.75%) GitLab
3 4 (0.38%) Atlassian Bamboo
3 4 (0.38%) Bitbucket
3 4 (0.38%) Eclipse
4 3 (0.28%) Git
4 3 (0.28%) Jenkins
5 2 (0.19%) Cypress.io
5 2 (0.19%) Maven
5 2 (0.19%) SonarQube
6 1 (0.094%) Artifactory
6 1 (0.094%) Cucumber
6 1 (0.094%) Postman
6 1 (0.094%) REST Assured
General
1 567 (53.24%) Social Skills
2 233 (21.88%) Finance
3 145 (13.62%) Analytical Skills
4 111 (10.42%) Public Sector
5 102 (9.58%) Law
6 87 (8.17%) Legal
7 64 (6.01%) Banking
8 63 (5.92%) Organisational Skills
9 60 (5.63%) Influencing Skills
10 48 (4.51%) Swedish Language
11 43 (4.04%) Inclusion and Diversity
12 36 (3.38%) Manufacturing
13 34 (3.19%) Telecoms
14 28 (2.63%) Retail
15 24 (2.25%) Presentation Skills
16 19 (1.78%) Games
17 16 (1.50%) French Language
18 15 (1.41%) Aerospace
19 13 (1.22%) Documentation Skills
20 10 (0.94%) Advertising
Job Titles
1 212 (19.91%) Analyst
2 183 (17.18%) IT Manager
3 168 (15.77%) Senior
4 163 (15.31%) Service Manager
5 119 (11.17%) IT Services Manager
6 98 (9.20%) Service Analyst
7 94 (8.83%) Support Analyst
8 88 (8.26%) Senior Manager
9 85 (7.98%) IT Support
10 81 (7.61%) Service Desk Analyst
11 70 (6.57%) Lead
12 61 (5.73%) Architect
13 55 (5.16%) Support Engineer
14 49 (4.60%) Resilience Manager
15 46 (4.32%) IT Analyst
16 45 (4.23%) IT Engineer
17 42 (3.94%) IT Support Engineer
18 40 (3.76%) Applications Support
19 39 (3.66%) Infrastructure Engineer
20 36 (3.38%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.79%) Middleware
2 27 (2.54%) Terraform
3 14 (1.31%) REST
3 14 (1.31%) SOAP
4 7 (0.66%) Web Services
5 6 (0.56%) .NET
6 4 (0.38%) EDI
7 3 (0.28%) AngularJS
7 3 (0.28%) OAuth
7 3 (0.28%) OpenID
7 3 (0.28%) React
7 3 (0.28%) Spring Boot
7 3 (0.28%) XML
8 2 (0.19%) 802.1X
8 2 (0.19%) CSS
8 2 (0.19%) Gherkin
8 2 (0.19%) HTML
8 2 (0.19%) Jest
8 2 (0.19%) Microsoft Graph
8 2 (0.19%) SAP Fiori
Miscellaneous
1 54 (5.07%) Management Information System
2 53 (4.98%) Cyber Threat
3 45 (4.23%) Onboarding
4 40 (3.76%) Data Centre
5 39 (3.66%) Self-Motivation
6 31 (2.91%) CMDB
6 31 (2.91%) Driving Licence
7 29 (2.72%) Enterprise Software
8 19 (1.78%) Hybrid Cloud
9 18 (1.69%) Cyberattack
9 18 (1.69%) Product Ownership
10 12 (1.13%) Operational Technology
11 9 (0.85%) Analytical Mindset
11 9 (0.85%) CCTV
11 9 (0.85%) Cloud Native
11 9 (0.85%) Greenfield Project
11 9 (0.85%) Legacy Systems
12 8 (0.75%) AS400
12 8 (0.75%) PKI
13 7 (0.66%) LIMS
Operating Systems
1 169 (15.87%) Windows
2 61 (5.73%) Windows Server
3 33 (3.10%) Linux
4 24 (2.25%) Windows 10
5 14 (1.31%) Android
6 13 (1.22%) Mac OS
7 12 (1.13%) Apple iOS
8 5 (0.47%) Unix
8 5 (0.47%) Windows Server 2016
8 5 (0.47%) Windows Server 2019
9 4 (0.38%) Red Hat Enterprise Linux
10 3 (0.28%) AIX
10 3 (0.28%) Solaris
11 2 (0.19%) CentOS
11 2 (0.19%) Windows Server 2012
12 1 (0.094%) Debian
12 1 (0.094%) Ubuntu
12 1 (0.094%) VMS
Processes & Methodologies
1 395 (37.09%) Continuous Improvement
2 336 (31.55%) ITSM
3 318 (29.86%) Service Management
4 292 (27.42%) Problem-Solving
5 242 (22.72%) Customer Service
6 236 (22.16%) Stakeholder Management
7 209 (19.62%) Stakeholder Engagement
8 206 (19.34%) Service Delivery
9 202 (18.97%) Agile
10 193 (18.12%) Mentoring
11 168 (15.77%) Project Delivery
12 166 (15.59%) Cybersecurity
13 141 (13.24%) Change Management
14 139 (13.05%) AI
15 137 (12.86%) PRINCE2
16 135 (12.68%) Information Security
17 122 (11.46%) Collaborative Working
18 106 (9.95%) Incident Management
19 105 (9.86%) DevOps
20 103 (9.67%) Business Continuity
Programming Languages
1 82 (7.70%) PowerShell
2 54 (5.07%) SQL
3 30 (2.82%) Python
4 21 (1.97%) JavaScript
5 12 (1.13%) Bash
6 10 (0.94%) Java
7 8 (0.75%) Clojure
7 8 (0.75%) RPG
8 5 (0.47%) Bicep
8 5 (0.47%) T-SQL
9 3 (0.28%) Ruby
10 2 (0.19%) C#
10 2 (0.19%) Google Apps Script
10 2 (0.19%) Groovy
10 2 (0.19%) PL/SQL
10 2 (0.19%) TypeScript
11 1 (0.094%) Apex Code
11 1 (0.094%) Korn
11 1 (0.094%) Kusto Query Language
11 1 (0.094%) VBScript
Qualifications
1 237 (22.25%) Degree
2 135 (12.68%) Security Cleared
3 115 (10.80%) CISSP
4 114 (10.70%) CISM
5 109 (10.23%) ITIL Certification
6 98 (9.20%) SC Cleared
7 97 (9.11%) Microsoft Certification
8 77 (7.23%) AWS Certification
9 71 (6.67%) MCSE
10 64 (6.01%) DBS Check
11 62 (5.82%) A+ Certification
12 60 (5.63%) Network+ Certification
13 52 (4.88%) Azure Certification
14 47 (4.41%) PMP
15 42 (3.94%) Cisco Certification
15 42 (3.94%) PMI Certification
16 34 (3.19%) DV Cleared
17 32 (3.00%) Computer Science Degree
18 28 (2.63%) CCNA
19 23 (2.16%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 102 (9.58%) SLA
2 92 (8.64%) QA
3 73 (6.85%) NIST
4 56 (5.26%) ISO 22301
5 54 (5.07%) Cyber Essentials
6 51 (4.79%) ISO/IEC 27001
7 49 (4.60%) GDPR
8 20 (1.88%) COBIT
8 20 (1.88%) Cyber Essentials PLUS
9 18 (1.69%) PCI DSS
10 16 (1.50%) ISO/IEC 20000
11 14 (1.31%) ISO 9001
12 13 (1.22%) PMO
13 12 (1.13%) Data Quality
14 7 (0.66%) GxP
14 7 (0.66%) Sarbanes-Oxley
15 6 (0.56%) Accessibility
16 5 (0.47%) GRC
17 4 (0.38%) ISO 9000
17 4 (0.38%) ISO/IEC 15288
System Software
1 176 (16.53%) Active Directory
2 40 (3.76%) Hyper-V
3 35 (3.29%) VMware Infrastructure
4 11 (1.03%) Virtual Desktop
5 7 (0.66%) VMware NSX
6 6 (0.56%) BitLocker
6 6 (0.56%) Virtual Machines
6 6 (0.56%) vSphere
7 5 (0.47%) Docker
8 4 (0.38%) KVM
9 3 (0.28%) Microsoft Virtual Server
9 3 (0.28%) Virtual Servers
9 3 (0.28%) VMware ESXi
10 2 (0.19%) Slurm Workload Manager
10 2 (0.19%) Terminal Services
11 1 (0.094%) Citrix Hypervisor
11 1 (0.094%) GPFS
11 1 (0.094%) Lustre
11 1 (0.094%) Oracle RAC
Systems Management
1 149 (13.99%) Microsoft Intune
2 33 (3.10%) Ansible
3 32 (3.00%) SCCM
4 21 (1.97%) Grafana
5 14 (1.31%) Kubernetes
6 10 (0.94%) ZABBIX
7 7 (0.66%) FortiGate
7 7 (0.66%) Jamf Pro
8 6 (0.56%) Graylog
8 6 (0.56%) Systems Management Server (SMS)
9 5 (0.47%) Single Sign-On
10 4 (0.38%) Autotask
10 4 (0.38%) Prometheus
10 4 (0.38%) Proxmox
10 4 (0.38%) vCenter Server
11 2 (0.19%) Data Guard
11 2 (0.19%) HP Fortify
11 2 (0.19%) NetBackup
12 1 (0.094%) Oracle Enterprise Manager
12 1 (0.094%) Puppet
Vendors
1 423 (39.72%) Microsoft
2 224 (21.03%) ServiceNow
3 55 (5.16%) CyberArk
4 50 (4.69%) VMware
5 38 (3.57%) Cisco
6 30 (2.82%) Remedy
7 27 (2.54%) SonicWALL
8 26 (2.44%) YouTube
9 25 (2.35%) Fortinet
10 20 (1.88%) BMC
11 18 (1.69%) Dynatrace
11 18 (1.69%) Oracle
12 16 (1.50%) Mitel
13 13 (1.22%) Apple
14 12 (1.13%) SAP
14 12 (1.13%) Workday
15 11 (1.03%) Google
15 11 (1.03%) Veeam
16 10 (0.94%) Meraki
16 10 (0.94%) WatchGuard