Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 12 October 2026, with comparisons to the same periods in the previous two years.

6 months to
12 Oct 2026
Same period 2025 Same period 2024
Rank 59 75 41
Rank change year-on-year +16 -34 +5
Permanent jobs citing ITIL 1,069 748 1,150
As % of all permanent jobs with remote/hybrid work options 4.29% 4.53% 5.35%
As % of the Processes & Methodologies category 5.32% 4.82% 6.07%
Number of salaries quoted 658 536 605
10th Percentile £29,250 £29,750 £30,400
25th Percentile £40,000 £33,125 £37,500
Median annual salary (50th Percentile) £55,000 £51,000 £52,500
Median % change year-on-year +7.84% -2.86% -2.78%
75th Percentile £75,000 £69,250 £65,000
90th Percentile £90,000 £96,500 £80,000
UK median annual salary £51,000 £45,285 £50,000
% change year-on-year +12.62% -9.43% -4.76%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 20,087 15,504 18,946
As % of all permanent jobs with a WFH option 80.59% 93.81% 88.21%
Number of salaries quoted 14,255 8,362 11,176
10th Percentile £33,750 £29,750 £35,500
25th Percentile £44,447 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £80,000
90th Percentile £100,000 £100,000 £102,500
UK median annual salary £60,000 £55,000 £60,000
% change year-on-year +9.09% -8.33% -

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 12 October 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 99 (9.26%) SharePoint
2 51 (4.77%) Microsoft Exchange
3 14 (1.31%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) Oracle Workflow
6 1 (0.094%) CMS
Applications
1 90 (8.42%) Microsoft Office
2 30 (2.81%) Microsoft Excel
3 14 (1.31%) Microsoft Project
4 13 (1.22%) Microsoft PowerPoint
5 4 (0.37%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 30 (2.81%) Remedy ITSM
2 8 (0.75%) Dynamics CRM
3 6 (0.56%) Shopify
3 6 (0.56%) Workday HCM
4 4 (0.37%) Payment Gateway
4 4 (0.37%) Primavera
5 3 (0.28%) Maximo
6 2 (0.19%) Carpe Diem
6 2 (0.19%) Dynamics NAV
6 2 (0.19%) Elite 3E
6 2 (0.19%) Oracle Financials
6 2 (0.19%) Oracle iProcurement
6 2 (0.19%) SAP CO
6 2 (0.19%) SAP ERP
6 2 (0.19%) SAP FI
6 2 (0.19%) SAP FI/CO
6 2 (0.19%) SAP QM
6 2 (0.19%) SAP S/4HANA
7 1 (0.094%) Sage 200
7 1 (0.094%) Sparx Enterprise Architect
Cloud Services
1 327 (30.59%) Azure
2 277 (25.91%) Microsoft 365
3 179 (16.74%) AWS
4 166 (15.53%) Entra ID
5 135 (12.63%) SaaS
6 64 (5.99%) Power Platform
7 40 (3.74%) OneDrive
8 27 (2.53%) Dynamics 365
9 24 (2.25%) PowerApps
10 23 (2.15%) GCP
11 22 (2.06%) Microsoft Purview
12 21 (1.96%) Power Automate
13 12 (1.12%) Datadog
13 12 (1.12%) GitHub
14 10 (0.94%) IaaS
14 10 (0.94%) Microsoft Copilot
15 8 (0.75%) PaaS
16 7 (0.65%) Azure Sentinel
16 7 (0.65%) Google Workspace
17 6 (0.56%) Azure DevOps
Communications & Networking
1 82 (7.67%) Firewall
2 54 (5.05%) DNS
3 49 (4.58%) VPN
4 47 (4.40%) DHCP
5 38 (3.55%) LAN
5 38 (3.55%) WAN
6 37 (3.46%) Network Security
7 36 (3.37%) TCP/IP
8 30 (2.81%) Wi-Fi
9 19 (1.78%) VLAN
9 19 (1.78%) Wireless
10 11 (1.03%) IP Telephony
11 10 (0.94%) Unified Communications
12 8 (0.75%) Cisco Nexus
12 8 (0.75%) SD-WAN
13 6 (0.56%) Software-Defined Networking
14 5 (0.47%) Remote Desktop
14 5 (0.47%) SAN
15 4 (0.37%) Cisco ASA
15 4 (0.37%) NAS
Database & Business Intelligence
1 37 (3.46%) Power BI
2 16 (1.50%) SQL Server
3 7 (0.65%) Oracle Database
4 6 (0.56%) Azure SQL Database
5 4 (0.37%) MySQL
6 3 (0.28%) GIS
6 3 (0.28%) PostgreSQL
7 2 (0.19%) BusinessObjects
7 2 (0.19%) DynamoDB
7 2 (0.19%) Oracle BI Publisher
7 2 (0.19%) Relational Database
8 1 (0.094%) Big Data
8 1 (0.094%) NoSQL
8 1 (0.094%) Oracle Exadata
Development Applications
1 78 (7.30%) JIRA
2 6 (0.56%) GitLab
3 4 (0.37%) Eclipse
4 3 (0.28%) Atlassian Bamboo
4 3 (0.28%) Bitbucket
4 3 (0.28%) Git
4 3 (0.28%) Jenkins
5 2 (0.19%) Artifactory
5 2 (0.19%) Cypress.io
5 2 (0.19%) Maven
5 2 (0.19%) SonarQube
6 1 (0.094%) Cucumber
6 1 (0.094%) Postman
6 1 (0.094%) REST Assured
General
1 570 (53.32%) Social Skills
2 235 (21.98%) Finance
3 166 (15.53%) Analytical Skills
4 105 (9.82%) Public Sector
5 102 (9.54%) Law
6 88 (8.23%) Legal
7 71 (6.64%) Banking
8 67 (6.27%) Organisational Skills
9 65 (6.08%) Influencing Skills
10 44 (4.12%) Swedish Language
11 36 (3.37%) Telecoms
12 32 (2.99%) Inclusion and Diversity
12 32 (2.99%) Manufacturing
13 28 (2.62%) Retail
14 24 (2.25%) Presentation Skills
15 19 (1.78%) French Language
15 19 (1.78%) Games
16 15 (1.40%) Aerospace
17 12 (1.12%) Advertising
18 11 (1.03%) Documentation Skills
Job Titles
1 212 (19.83%) Analyst
2 191 (17.87%) IT Manager
3 175 (16.37%) Service Manager
4 159 (14.87%) Senior
5 124 (11.60%) IT Services Manager
6 95 (8.89%) Support Analyst
7 89 (8.33%) Service Analyst
8 88 (8.23%) Senior Manager
9 87 (8.14%) IT Support
10 72 (6.74%) Service Desk Analyst
11 67 (6.27%) Lead
12 53 (4.96%) IT Analyst
13 51 (4.77%) Support Engineer
14 50 (4.68%) Architect
15 49 (4.58%) Resilience Manager
16 43 (4.02%) IT Engineer
17 40 (3.74%) IT Support Engineer
18 38 (3.55%) Applications Support
18 38 (3.55%) Infrastructure Engineer
19 34 (3.18%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.77%) Middleware
2 28 (2.62%) Terraform
3 15 (1.40%) REST
4 13 (1.22%) SOAP
5 7 (0.65%) Web Services
6 4 (0.37%) .NET
6 4 (0.37%) EDI
7 3 (0.28%) AngularJS
7 3 (0.28%) OAuth
7 3 (0.28%) OpenID
7 3 (0.28%) React
7 3 (0.28%) Spring Boot
7 3 (0.28%) XML
8 2 (0.19%) 802.1X
8 2 (0.19%) CSS
8 2 (0.19%) Gherkin
8 2 (0.19%) HTML
8 2 (0.19%) Jest
8 2 (0.19%) SAML
8 2 (0.19%) SAP Fiori
Miscellaneous
1 55 (5.14%) Management Information System
2 54 (5.05%) Cyber Threat
3 52 (4.86%) Self-Motivation
4 48 (4.49%) Onboarding
5 47 (4.40%) Data Centre
6 35 (3.27%) Driving Licence
7 32 (2.99%) CMDB
8 31 (2.90%) Enterprise Software
9 20 (1.87%) Product Ownership
10 12 (1.12%) Operational Technology
11 11 (1.03%) Analytical Mindset
11 11 (1.03%) CCTV
11 11 (1.03%) Greenfield Project
11 11 (1.03%) Hybrid Cloud
12 9 (0.84%) Legacy Systems
13 8 (0.75%) AS400
14 7 (0.65%) Cloud Native
14 7 (0.65%) LIMS
15 6 (0.56%) Cyber Defence
15 6 (0.56%) Virtual Team
Operating Systems
1 171 (16.00%) Windows
2 65 (6.08%) Windows Server
3 29 (2.71%) Linux
4 21 (1.96%) Windows 10
5 15 (1.40%) macOS
6 13 (1.22%) Android
6 13 (1.22%) Apple iOS
7 7 (0.65%) Windows Server 2016
7 7 (0.65%) Windows Server 2019
8 3 (0.28%) AIX
8 3 (0.28%) Solaris
8 3 (0.28%) Windows Server 2012
9 2 (0.19%) Red Hat Enterprise Linux
10 1 (0.094%) Unix
Processes & Methodologies
1 410 (38.35%) Continuous Improvement
2 349 (32.65%) Service Management
3 342 (31.99%) ITSM
4 297 (27.78%) Problem-Solving
5 249 (23.29%) Stakeholder Management
6 242 (22.64%) Customer Service
7 218 (20.39%) Service Delivery
8 204 (19.08%) Stakeholder Engagement
9 197 (18.43%) Agile
10 194 (18.15%) Mentoring
11 178 (16.65%) Cybersecurity
12 167 (15.62%) Project Delivery
13 153 (14.31%) AI
14 152 (14.22%) Change Management
15 137 (12.82%) Information Security
15 137 (12.82%) PRINCE2
16 124 (11.60%) Collaborative Working
17 111 (10.38%) Business Continuity
17 111 (10.38%) Incident Management
18 107 (10.01%) Decision-Making
Programming Languages
1 86 (8.04%) PowerShell
2 51 (4.77%) SQL
3 32 (2.99%) Python
4 22 (2.06%) JavaScript
5 13 (1.22%) Bash
6 8 (0.75%) Java
6 8 (0.75%) RPG
7 7 (0.65%) Bicep
8 6 (0.56%) Clojure
9 5 (0.47%) T-SQL
10 3 (0.28%) Go
10 3 (0.28%) Ruby
11 2 (0.19%) Google Apps Script
11 2 (0.19%) Groovy
11 2 (0.19%) PL/SQL
11 2 (0.19%) TypeScript
12 1 (0.094%) Apex Code
12 1 (0.094%) C#
12 1 (0.094%) VBScript
Qualifications
1 227 (21.23%) Degree
2 138 (12.91%) Security Cleared
3 114 (10.66%) CISSP
4 112 (10.48%) CISM
4 112 (10.48%) ITIL Certification
5 103 (9.64%) SC Cleared
6 91 (8.51%) Microsoft Certification
7 72 (6.74%) AWS Certification
8 63 (5.89%) Azure Certification
8 63 (5.89%) MCSE
9 62 (5.80%) A+ Certification
10 60 (5.61%) Network+ Certification
11 59 (5.52%) DBS Check
12 47 (4.40%) Cisco Certification
13 46 (4.30%) PMP
14 39 (3.65%) PMI Certification
15 35 (3.27%) CCNA
16 33 (3.09%) DV Cleared
17 29 (2.71%) Computer Science Degree
18 28 (2.62%) CCNP
Quality Assurance & Compliance
1 100 (9.35%) SLA
2 78 (7.30%) QA
3 61 (5.71%) NIST
4 59 (5.52%) ISO 22301
5 54 (5.05%) Cyber Essentials
6 52 (4.86%) ISO/IEC 27001
7 46 (4.30%) GDPR
8 24 (2.25%) COBIT
9 18 (1.68%) Cyber Essentials PLUS
10 16 (1.50%) ISO/IEC 20000
10 16 (1.50%) PCI DSS
11 14 (1.31%) ISO 9001
12 13 (1.22%) PMO
13 12 (1.12%) Data Quality
14 11 (1.03%) Sarbanes-Oxley
15 8 (0.75%) Accessibility
16 7 (0.65%) GxP
17 5 (0.47%) GRC
18 4 (0.37%) ISO 9000
18 4 (0.37%) ISO/IEC 15288
System Software
1 176 (16.46%) Active Directory
2 47 (4.40%) Hyper-V
3 33 (3.09%) VMware Infrastructure
4 14 (1.31%) Virtual Desktop
5 8 (0.75%) Virtual Machines
6 4 (0.37%) BitLocker
6 4 (0.37%) KVM
6 4 (0.37%) VMware NSX
7 3 (0.28%) Docker
7 3 (0.28%) Microsoft Virtual Server
7 3 (0.28%) Virtual Servers
8 2 (0.19%) DFS Replication
8 2 (0.19%) vSphere
9 1 (0.094%) GPFS
9 1 (0.094%) Lustre
9 1 (0.094%) Oracle RAC
9 1 (0.094%) Slurm Workload Manager
9 1 (0.094%) VMware ESXi
Systems Management
1 152 (14.22%) Microsoft Intune
2 32 (2.99%) SCCM
3 24 (2.25%) Ansible
4 18 (1.68%) Grafana
5 9 (0.84%) FortiGate
5 9 (0.84%) ZABBIX
6 7 (0.65%) Jamf Pro
6 7 (0.65%) Kubernetes
6 7 (0.65%) Single Sign-On
7 6 (0.56%) Graylog
7 6 (0.56%) Systems Management Server (SMS)
8 4 (0.37%) Autotask
8 4 (0.37%) Proxmox
9 3 (0.28%) Active Directory Federation Services
9 3 (0.28%) Prometheus
9 3 (0.28%) SCVMM
10 2 (0.19%) Data Guard
10 2 (0.19%) HP Fortify
10 2 (0.19%) NetBackup
11 1 (0.094%) vCenter Server
Vendors
1 425 (39.76%) Microsoft
2 216 (20.21%) ServiceNow
3 55 (5.14%) CyberArk
4 49 (4.58%) VMware
5 46 (4.30%) Cisco
6 34 (3.18%) YouTube
7 32 (2.99%) Remedy
8 28 (2.62%) Fortinet
9 26 (2.43%) SonicWALL
10 20 (1.87%) BMC
11 18 (1.68%) Dynatrace
11 18 (1.68%) Mitel
12 16 (1.50%) Google
13 15 (1.40%) Oracle
14 13 (1.22%) SAP
15 12 (1.12%) Apple
15 12 (1.12%) WatchGuard
15 12 (1.12%) Workday
16 11 (1.03%) Draytek
17 10 (0.94%) Veeam