Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 20 June 2026, with comparisons to the same periods in the previous two years.

6 months to
20 Jun 2026
Same period 2025 Same period 2024
Rank 56 79 50
Rank change year-on-year +23 -29 +10
Permanent jobs citing ITIL 798 687 1,596
As % of all permanent jobs with remote/hybrid work options 3.96% 4.44% 4.60%
As % of the Processes & Methodologies category 4.84% 4.70% 5.17%
Number of salaries quoted 592 492 1,262
10th Percentile £30,987 £29,025 £31,250
25th Percentile £39,038 £37,170 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £53,075
Median % change year-on-year +4.76% -1.08% +1.10%
75th Percentile £70,752 £67,500 £64,308
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £50,000 £48,000
% change year-on-year +5.00% +4.17% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 16,496 14,625 30,850
As % of all permanent jobs with a WFH option 81.89% 94.51% 88.84%
Number of salaries quoted 11,943 8,513 23,831
10th Percentile £35,000 £29,750 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.54%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 20 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (10.78%) SharePoint
2 47 (5.89%) Microsoft Exchange
3 8 (1.00%) Confluence
4 5 (0.63%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.25%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 120 (15.04%) Microsoft Office
2 20 (2.51%) Microsoft Excel
3 14 (1.75%) Microsoft Project
4 10 (1.25%) Microsoft PowerPoint
5 4 (0.50%) Windchill
6 3 (0.38%) MS Visio
7 2 (0.25%) Trello
Business Applications
1 11 (1.38%) Remedy ITSM
2 8 (1.00%) NEC Housing
3 3 (0.38%) Dynamics CRM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.25%) SAP ERP
4 2 (0.25%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
5 1 (0.13%) Sparx Enterprise Architect
Cloud Services
1 311 (38.97%) Microsoft 365
2 209 (26.19%) Azure
3 137 (17.17%) Entra ID
4 117 (14.66%) AWS
5 49 (6.14%) Power Platform
6 48 (6.02%) SaaS
7 29 (3.63%) OneDrive
8 22 (2.76%) PowerApps
9 15 (1.88%) Power Automate
10 13 (1.63%) Dynamics 365
11 12 (1.50%) Microsoft Purview
12 10 (1.25%) AWS CloudFormation
13 9 (1.13%) Azure Sentinel
13 9 (1.13%) Google Workspace
14 8 (1.00%) Amazon EKS
14 8 (1.00%) Cloud Computing
15 7 (0.88%) Mimecast
16 6 (0.75%) Cloudflare
16 6 (0.75%) GCP
16 6 (0.75%) Microsoft Copilot
Communications & Networking
1 50 (6.27%) Firewall
2 44 (5.51%) DNS
2 44 (5.51%) VPN
3 31 (3.88%) DHCP
4 30 (3.76%) Wi-Fi
5 26 (3.26%) WAN
6 24 (3.01%) TCP/IP
7 22 (2.76%) LAN
8 15 (1.88%) Network Security
8 15 (1.88%) VoIP
9 12 (1.50%) Broadband
10 9 (1.13%) SD-WAN
11 8 (1.00%) VLAN
12 6 (0.75%) Wireless
13 5 (0.63%) Remote Desktop
13 5 (0.63%) SSL
14 4 (0.50%) BGP
14 4 (0.50%) MPLS
14 4 (0.50%) Structured Cabling
15 3 (0.38%) HTTP
Database & Business Intelligence
1 30 (3.76%) Power BI
2 24 (3.01%) SQL Server
3 12 (1.50%) Azure SQL Database
4 8 (1.00%) MySQL
4 8 (1.00%) Oracle Database
5 4 (0.50%) PostgreSQL
5 4 (0.50%) Relational Database
6 3 (0.38%) MongoDB
7 2 (0.25%) DynamoDB
7 2 (0.25%) InfluxDB
7 2 (0.25%) SAP HANA
8 1 (0.13%) Metadata
8 1 (0.13%) Oracle Exadata
8 1 (0.13%) RDBMS
8 1 (0.13%) Tableau
Development Applications
1 42 (5.26%) JIRA
2 12 (1.50%) GitLab
3 4 (0.50%) Eclipse
4 3 (0.38%) Atlassian Bamboo
4 3 (0.38%) Bitbucket
5 2 (0.25%) Cypress.io
5 2 (0.25%) Jenkins
5 2 (0.25%) Maven
5 2 (0.25%) Rational Rhapsody
5 2 (0.25%) SonarQube
6 1 (0.13%) Cucumber
6 1 (0.13%) Postman
6 1 (0.13%) REST Assured
General
1 415 (52.01%) Social Skills
2 130 (16.29%) Finance
3 83 (10.40%) Public Sector
4 79 (9.90%) Analytical Skills
5 51 (6.39%) Inclusion and Diversity
6 39 (4.89%) French Language
7 37 (4.64%) Back Office
8 34 (4.26%) Banking
9 28 (3.51%) Influencing Skills
9 28 (3.51%) Law
10 27 (3.38%) Organisational Skills
11 26 (3.26%) Swedish Language
12 25 (3.13%) Manufacturing
13 23 (2.88%) Legal
14 21 (2.63%) Games
15 18 (2.26%) Retail
16 8 (1.00%) Documentation Skills
16 8 (1.00%) Presentation Skills
17 5 (0.63%) Advertising
17 5 (0.63%) Aerospace
Job Titles
1 165 (20.68%) Analyst
2 112 (14.04%) Support Engineer
3 89 (11.15%) Service Analyst
4 87 (10.90%) Service Manager
5 86 (10.78%) Senior
6 80 (10.03%) Service Desk Analyst
7 74 (9.27%) IT Manager
8 69 (8.65%) IT Support
9 62 (7.77%) Support Analyst
10 59 (7.39%) Applications Support
11 53 (6.64%) Architect
12 52 (6.52%) IT Engineer
12 52 (6.52%) Lead
13 44 (5.51%) IT Support Engineer
14 42 (5.26%) Infrastructure Engineer
15 41 (5.14%) IT Services Manager
16 38 (4.76%) Desktop Engineer
16 38 (4.76%) Desktop Support
16 38 (4.76%) Site Engineer
17 37 (4.64%) IT Analyst
Libraries, Frameworks & Software Standards
1 16 (2.01%) REST
1 16 (2.01%) SOAP
2 10 (1.25%) .NET
3 7 (0.88%) CSS
3 7 (0.88%) HTML
4 6 (0.75%) Web Services
5 4 (0.50%) Middleware
5 4 (0.50%) OAuth
5 4 (0.50%) OpenID
5 4 (0.50%) SAP Fiori
5 4 (0.50%) YAML
6 3 (0.38%) AngularJS
6 3 (0.38%) React
7 2 (0.25%) Gherkin
7 2 (0.25%) Jest
7 2 (0.25%) Kafka
7 2 (0.25%) Microsoft Graph
7 2 (0.25%) OpenTelemetry
7 2 (0.25%) RabbitMQ
7 2 (0.25%) Spring Boot
Miscellaneous
1 32 (4.01%) Cyberattack
2 30 (3.76%) Driving Licence
3 27 (3.38%) Data Centre
4 25 (3.13%) Hybrid Cloud
5 24 (3.01%) Onboarding
6 22 (2.76%) CMDB
7 18 (2.26%) Self-Motivation
8 17 (2.13%) Management Information System
8 17 (2.13%) Product Ownership
9 14 (1.75%) Enterprise Software
10 12 (1.50%) Cloud Native
10 12 (1.50%) Cyber Threat
11 11 (1.38%) Client/Server
12 9 (1.13%) Analytical Mindset
12 9 (1.13%) Housing Association
13 8 (1.00%) Legacy Systems
13 8 (1.00%) PKI
14 5 (0.63%) AS400
14 5 (0.63%) PMI
14 5 (0.63%) Video Conferencing
Operating Systems
1 189 (23.68%) Windows
2 63 (7.89%) Windows 10
3 38 (4.76%) Linux
4 36 (4.51%) Windows Server
5 28 (3.51%) Android
6 23 (2.88%) Apple iOS
7 9 (1.13%) Mac OS
8 8 (1.00%) Unix
9 6 (0.75%) Red Hat Enterprise Linux
10 5 (0.63%) Windows Server 2016
10 5 (0.63%) Windows Server 2019
11 4 (0.50%) CentOS
12 3 (0.38%) Debian
12 3 (0.38%) VMS
13 1 (0.13%) AIX
13 1 (0.13%) Solaris
13 1 (0.13%) Ubuntu
Processes & Methodologies
1 251 (31.45%) Continuous Improvement
2 235 (29.45%) ITSM
3 232 (29.07%) Problem-Solving
4 208 (26.07%) Customer Service
5 191 (23.93%) Service Management
6 153 (19.17%) Service Delivery
7 121 (15.16%) Agile
8 119 (14.91%) Stakeholder Management
9 102 (12.78%) Cybersecurity
10 100 (12.53%) Mentoring
11 80 (10.03%) Project Delivery
12 78 (9.77%) DevOps
13 77 (9.65%) Performance Metrics
14 71 (8.90%) Change Management
14 71 (8.90%) Project Management
15 69 (8.65%) Stakeholder Engagement
16 62 (7.77%) Roadmaps
17 59 (7.39%) Coaching
17 59 (7.39%) Incident Management
18 55 (6.89%) Analytics
Programming Languages
1 61 (7.64%) SQL
2 59 (7.39%) PowerShell
3 27 (3.38%) Python
4 23 (2.88%) JavaScript
5 15 (1.88%) Bash
6 9 (1.13%) C#
7 8 (1.00%) Clojure
7 8 (1.00%) Java
8 5 (0.63%) RPG
8 5 (0.63%) T-SQL
9 3 (0.38%) Bicep
9 3 (0.38%) Google Apps Script
9 3 (0.38%) Korn
9 3 (0.38%) Ruby
10 2 (0.25%) Groovy
10 2 (0.25%) Perl
10 2 (0.25%) TypeScript
11 1 (0.13%) Apex Code
11 1 (0.13%) PL/SQL
11 1 (0.13%) Shell Script
Qualifications
1 220 (27.57%) Degree
2 127 (15.91%) Security Cleared
3 109 (13.66%) Microsoft Certification
4 101 (12.66%) SC Cleared
5 78 (9.77%) AWS Certification
6 71 (8.90%) MCSE
7 43 (5.39%) DBS Check
8 41 (5.14%) Azure Certification
9 36 (4.51%) ITIL Certification
10 33 (4.14%) CTC Cleared
10 33 (4.14%) PMI Certification
11 31 (3.88%) PMP
12 27 (3.38%) Cisco Certification
13 21 (2.63%) DV Cleared
14 19 (2.38%) Computer Science Degree
15 18 (2.26%) BPSS Clearance
16 17 (2.13%) PRINCE2 Practitioner
17 14 (1.75%) CCNA
18 13 (1.63%) ITIL Foundation Certificate
19 12 (1.50%) A+ Certification
Quality Assurance & Compliance
1 97 (12.16%) QA
2 95 (11.90%) SLA
3 43 (5.39%) Cyber Essentials
4 39 (4.89%) ISO/IEC 27001
5 36 (4.51%) GDPR
6 28 (3.51%) NIST
7 21 (2.63%) Cyber Essentials PLUS
8 14 (1.75%) PCI DSS
9 9 (1.13%) ISO 9001
10 8 (1.00%) Data Quality
11 7 (0.88%) PMO
12 6 (0.75%) COBIT
13 5 (0.63%) GRC
13 5 (0.63%) ISO 22301
14 4 (0.50%) Def Stans
14 4 (0.50%) ISO 9000
14 4 (0.50%) ISO/IEC 15288
15 1 (0.13%) ISO 14001
15 1 (0.13%) ISO/IEC 20000
15 1 (0.13%) Sarbanes-Oxley
System Software
1 111 (13.91%) Active Directory
2 20 (2.51%) Hyper-V
3 18 (2.26%) VMware Infrastructure
4 9 (1.13%) BitLocker
4 9 (1.13%) Docker
5 6 (0.75%) Microsoft Virtual Server
5 6 (0.75%) Virtual Servers
5 6 (0.75%) vSphere
6 5 (0.63%) VMware ESXi
7 4 (0.50%) KVM
7 4 (0.50%) Virtual Desktop
7 4 (0.50%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
9 2 (0.25%) Citrix Hypervisor
9 2 (0.25%) Oracle RAC
10 1 (0.13%) Virtual Machines
Systems Management
1 84 (10.53%) Microsoft Intune
2 34 (4.26%) SCCM
3 26 (3.26%) Ansible
4 21 (2.63%) Terraform
5 18 (2.26%) Kubernetes
6 13 (1.63%) Grafana
7 8 (1.00%) Single Sign-On
8 7 (0.88%) Jamf Pro
8 7 (0.88%) Puppet
8 7 (0.88%) ZABBIX
9 6 (0.75%) Autotask
9 6 (0.75%) Graylog
9 6 (0.75%) Prometheus
10 5 (0.63%) vCenter Server
11 4 (0.50%) Proxmox
12 3 (0.38%) Check_MK
13 2 (0.25%) Argo
13 2 (0.25%) HP Fortify
13 2 (0.25%) Oracle RMAN
13 2 (0.25%) Salt
Vendors
1 371 (46.49%) Microsoft
2 197 (24.69%) ServiceNow
3 69 (8.65%) Cisco
4 22 (2.76%) VMware
5 19 (2.38%) Fortinet
6 18 (2.26%) Oracle
7 17 (2.13%) Meraki
8 16 (2.01%) Apple
9 15 (1.88%) SonicWALL
10 12 (1.50%) Salesforce
10 12 (1.50%) Splunk
11 11 (1.38%) IFS
11 11 (1.38%) Remedy
11 11 (1.38%) SAP
11 11 (1.38%) Veeam
12 9 (1.13%) BMC
12 9 (1.13%) Citrix
12 9 (1.13%) ConnectWise
12 9 (1.13%) Google
13 8 (1.00%) Samsung