Job Vacancy Trend Salary Trend Salary Histogram Skill Sets
Period
to 22 June 2021

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 22 June 2021 with a comparison to the same period in the previous 2 years.

ITIL
UK > Work from Home
6 months to
22 Jun 2021		 Same period 2020 Same period 2019
Rank 106 88 47
Rank change year-on-year -18 -41 +58
Permanent jobs citing ITIL 639 196 446
As % of all permanent jobs with a WFH option 3.16% 3.49% 5.59%
As % of the Processes & Methodologies category 3.39% 3.75% 6.02%
Number of salaries quoted 566 170 370
10th Percentile £30,000 £40,650 £34,750
25th Percentile £36,537 £45,000 £41,250
Median annual salary (50th Percentile) £52,500 £57,500 £47,500
Median % change year-on-year -8.70% +21.05% -9.52%
75th Percentile £68,750 £73,750 £65,000
90th Percentile £82,500 £85,000 £78,795
UK median annual salary £46,000 £47,500 £45,000
% change year-on-year -3.16% +5.56% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

All Process and Methodology Skills
Work from Home
Permanent vacancies with a requirement for process or methodology skills 18,832 5,232 7,412
As % of all permanent jobs with a WFH option 93.10% 93.26% 92.86%
Number of salaries quoted 15,262 4,466 6,409
10th Percentile £35,000 £36,250 £35,000
25th Percentile £42,500 £43,813 £42,500
Median annual salary (50th Percentile) £57,500 £57,500 £57,500
75th Percentile £75,000 £75,000 £75,000
90th Percentile £90,000 £87,500 £87,500
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% +5.00%

ITIL
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ITIL as a proportion of all IT jobs advertised.

ITIL trend for jobs with a WFH option

ITIL
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing ITIL.

ITIL salary trend for jobs with a WFH option

ITIL
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing ITIL over the 6 months to 22 June 2021.

ITIL salary histogram for jobs with a WFH option

For the 6 months to 22 June 2021, ITIL job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with a WFH option and a requirement for ITIL.

1 227 (35.52%) Microsoft
2 181 (28.33%) Service Management
3 176 (27.54%) Social Skills
4 172 (26.92%) Azure
5 156 (24.41%) Windows
6 142 (22.22%) Microsoft 365
7 140 (21.91%) Active Directory
8 124 (19.41%) ITSM
9 123 (19.25%) Service Delivery
9 123 (19.25%) Finance
10 120 (18.78%) Agile Software Development
11 108 (16.90%) ServiceNow
12 107 (16.74%) Problem-Solving
13 99 (15.49%) Change Management
14 98 (15.34%) SQL
15 93 (14.55%) VMware
16 91 (14.24%) Project Management
17 87 (13.62%) SLA
17 87 (13.62%) Windows Server
18 78 (12.21%) Analytical Skills
19 77 (12.05%) Degree
20 75 (11.74%) Incident Management
21 73 (11.42%) SQL Server
22 70 (10.95%) Stakeholder Management
23 65 (10.17%) VMware Infrastructure
24 64 (10.02%) Problem Management
24 64 (10.02%) SharePoint
24 64 (10.02%) ITIL Certification
25 62 (9.70%) Firewall
25 62 (9.70%) DevOps

ITIL
Co-occurring IT Skills with a WFH Option by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (10.02%) SharePoint
2 13 (2.03%) Confluence
3 12 (1.88%) MS Exchange
4 9 (1.41%) IIS
5 6 (0.94%) Elasticsearch
6 4 (0.63%) Exchange Server 2013
7 3 (0.47%) CMS
7 3 (0.47%) Oracle SOA Suite
7 3 (0.47%) Sitecore CMS
7 3 (0.47%) Sitefinity
8 2 (0.31%) Exchange Server 2007
8 2 (0.31%) Exchange Server 2010
8 2 (0.31%) Skype for Business
8 2 (0.31%) WebSphere
9 1 (0.16%) BizTalk Server
9 1 (0.16%) Liferay
9 1 (0.16%) MQSeries
9 1 (0.16%) Oracle Workflow
9 1 (0.16%) SharePoint Server
9 1 (0.16%) WebLogic
Applications
1 48 (7.51%) Microsoft Office
2 22 (3.44%) Microsoft Excel
3 18 (2.82%) Microsoft Project
4 7 (1.10%) MS Visio
5 5 (0.78%) Microsoft PowerPoint
6 2 (0.31%) Chatbot
7 1 (0.16%) GIMP
7 1 (0.16%) Photoshop
7 1 (0.16%) Snagit
7 1 (0.16%) Spreadsheet
Business Applications
1 12 (1.88%) Remedy ITSM
2 9 (1.41%) NetSuite
3 7 (1.10%) Dynamics CRM
3 7 (1.10%) SAP S/4HANA
4 2 (0.31%) AlphaBridge
4 2 (0.31%) Alphatax
4 2 (0.31%) Farmplan
4 2 (0.31%) KEYPrime
4 2 (0.31%) Remedy AR System
4 2 (0.31%) SAP PP
4 2 (0.31%) SAP PS
4 2 (0.31%) SAP QM
4 2 (0.31%) Sentinel
4 2 (0.31%) Workfront
5 1 (0.16%) Dynamics AX
5 1 (0.16%) Oracle EBS
5 1 (0.16%) Oracle Financials
Cloud Services
1 172 (26.92%) Azure
2 142 (22.22%) Microsoft 365
3 57 (8.92%) AWS
4 45 (7.04%) IaaS
4 45 (7.04%) SaaS
5 43 (6.73%) PaaS
6 30 (4.69%) Azure Active Directory
7 27 (4.23%) Power Platform
8 19 (2.97%) Dynamics 365
9 17 (2.66%) OneDrive
10 14 (2.19%) Google Workspace
11 7 (1.10%) Azure Data Factory
11 7 (1.10%) GitHub
12 6 (0.94%) AWS CloudFormation
12 6 (0.94%) PowerApps
13 5 (0.78%) Amazon EKS
13 5 (0.78%) Azure ExpressRoute
14 4 (0.63%) Azure Service Bus
14 4 (0.63%) Power Automate
14 4 (0.63%) Serverless
Communications & Networking
1 62 (9.70%) Firewall
2 48 (7.51%) LAN
3 41 (6.42%) VPN
4 40 (6.26%) DNS
4 40 (6.26%) WAN
5 34 (5.32%) DHCP
6 20 (3.13%) Network Security
6 20 (3.13%) TCP/IP
7 17 (2.66%) SAN
7 17 (2.66%) Wireless
8 14 (2.19%) SSL
9 11 (1.72%) MPLS
9 11 (1.72%) VLAN
10 10 (1.56%) FTP
10 10 (1.56%) VoIP
10 10 (1.56%) Wi-Fi
11 9 (1.41%) Internet
12 8 (1.25%) BGP
12 8 (1.25%) HTTP
12 8 (1.25%) WLAN
Database & Business Intelligence
1 73 (11.42%) SQL Server
2 22 (3.44%) Data Warehouse
3 17 (2.66%) SQL Server Integration Services
4 16 (2.50%) MySQL
5 15 (2.35%) Relational Database
6 14 (2.19%) Power BI
7 13 (2.03%) SQL Server Analysis Services
8 11 (1.72%) SQL Server Reporting Services
9 10 (1.56%) Azure SQL Database
10 9 (1.41%) Oracle Database
10 9 (1.41%) PostgreSQL
11 5 (0.78%) MongoDB
11 5 (0.78%) NoSQL
11 5 (0.78%) SQL Server 2008
12 4 (0.63%) Oracle Database 11g
12 4 (0.63%) Oracle Reports
12 4 (0.63%) RDBMS
12 4 (0.63%) SQL Server 2005
12 4 (0.63%) SQL Server 2012
13 3 (0.47%) Oracle Database 10g
Development Applications
1 20 (3.13%) JIRA
2 17 (2.66%) Jenkins
3 12 (1.88%) Git (software)
4 9 (1.41%) Maven
5 8 (1.25%) GitLab
6 7 (1.10%) Cucumber
7 4 (0.63%) Bitbucket
7 4 (0.63%) Gradle
7 4 (0.63%) Selenium
8 3 (0.47%) Jasmine
8 3 (0.47%) Robot Framework
8 3 (0.47%) Team Foundation Server
8 3 (0.47%) Toad
8 3 (0.47%) Travis CI
8 3 (0.47%) Vagrant
8 3 (0.47%) webpack
9 2 (0.31%) SonarQube
9 2 (0.31%) Visual Studio
10 1 (0.16%) LoadRunner
10 1 (0.16%) SQL Server Management Studio (SSMS)
General
1 176 (27.54%) Social Skills
2 123 (19.25%) Finance
3 78 (12.21%) Analytical Skills
4 51 (7.98%) Public Sector
5 28 (4.38%) Telecoms
6 23 (3.60%) Legal
7 16 (2.50%) Banking
8 15 (2.35%) Presentation Skills
8 15 (2.35%) Retail
9 14 (2.19%) Billing
9 14 (2.19%) Law
10 13 (2.03%) Marketing
11 12 (1.88%) Manufacturing
12 11 (1.72%) Influencing Skills
13 10 (1.56%) Organisational Skills
14 5 (0.78%) Automotive
14 5 (0.78%) Financial Institution
14 5 (0.78%) Local Government
15 4 (0.63%) Documentation Skills
16 3 (0.47%) Social Housing
Job Titles
1 103 (16.12%) Analyst
2 67 (10.49%) Service Manager
3 52 (8.14%) Architect
3 52 (8.14%) IT Manager
4 42 (6.57%) Developer
5 38 (5.95%) Delivery Manager
5 38 (5.95%) Infrastructure Engineer
5 38 (5.95%) Team Leader
6 37 (5.79%) Consultant
7 33 (5.16%) Service Delivery Manager
8 30 (4.69%) Applications Support
8 30 (4.69%) Support Engineer
9 28 (4.38%) Support Analyst
10 27 (4.23%) IT Support
11 26 (4.07%) Service Analyst
12 25 (3.91%) IT Services Manager
13 24 (3.76%) Development Team Leader
13 24 (3.76%) Project Manager
14 23 (3.60%) Azure Engineer
14 23 (3.60%) Cloud Engineer
Libraries, Frameworks & Software Standards
1 30 (4.69%) .NET
2 24 (3.76%) Web Services
3 18 (2.82%) HTML
3 18 (2.82%) SOAP
4 14 (2.19%) AngularJS
4 14 (2.19%) XML
5 11 (1.72%) CSS
5 11 (1.72%) Middleware
5 11 (1.72%) REST
6 10 (1.56%) LDAP
7 9 (1.41%) RESTful
8 8 (1.25%) Spring
9 6 (0.94%) .NET Framework
9 6 (0.94%) Ajax
9 6 (0.94%) Elastic Stack
9 6 (0.94%) RabbitMQ
10 5 (0.78%) .NET Core
10 5 (0.78%) JMS
10 5 (0.78%) Spring Boot
11 4 (0.63%) SAML
Miscellaneous
1 58 (9.08%) Data Centre
2 38 (5.95%) Management Information System
3 25 (3.91%) Public Cloud
4 22 (3.44%) Private Cloud
5 20 (3.13%) CMDB
6 19 (2.97%) Hybrid Cloud
7 17 (2.66%) Cloud Native
8 16 (2.50%) Self-Motivation
9 11 (1.72%) Enterprise Software
10 10 (1.56%) Driving Licence
10 10 (1.56%) iPad
10 10 (1.56%) iPhone
11 8 (1.25%) User Experience
12 6 (0.94%) CESG
12 6 (0.94%) Replication
13 5 (0.78%) LIMS
13 5 (0.78%) Video Conferencing
13 5 (0.78%) Virtual Team
14 4 (0.63%) Analytical Mindset
14 4 (0.63%) Distributed Denial-of-Service
Operating Systems
1 156 (24.41%) Windows
2 87 (13.62%) Windows Server
3 53 (8.29%) Linux
4 37 (5.79%) Windows 10
5 28 (4.38%) Windows Server 2012
6 25 (3.91%) Unix
7 21 (3.29%) Windows Server 2016
8 16 (2.50%) Windows Server 2008
9 14 (2.19%) Red Hat Enterprise Linux
10 11 (1.72%) Android
11 6 (0.94%) Mac OS
12 5 (0.78%) AIX
12 5 (0.78%) Mac OS X
13 4 (0.63%) Windows Server 2019
14 2 (0.31%) Apple iOS
14 2 (0.31%) CentOS
14 2 (0.31%) Debian
14 2 (0.31%) Solaris
14 2 (0.31%) SUSE
15 1 (0.16%) Windows 8
Processes & Methodologies
1 181 (28.33%) Service Management
2 124 (19.41%) ITSM
3 123 (19.25%) Service Delivery
4 120 (18.78%) Agile Software Development
5 107 (16.74%) Problem-Solving
6 99 (15.49%) Change Management
7 91 (14.24%) Project Management
8 75 (11.74%) Incident Management
9 70 (10.95%) Stakeholder Management
10 64 (10.02%) Problem Management
11 62 (9.70%) DevOps
12 61 (9.55%) PRINCE2
13 59 (9.23%) ITIL V3
14 52 (8.14%) Continuous Improvement
15 50 (7.82%) Infrastructure Engineering
16 43 (6.73%) Release Management
17 42 (6.57%) Configuration Management
18 40 (6.26%) Scrum
18 40 (6.26%) TOGAF
19 36 (5.63%) Project Delivery
Programming Languages
1 98 (15.34%) SQL
2 50 (7.82%) PowerShell
3 17 (2.66%) JavaScript
3 17 (2.66%) Python
4 16 (2.50%) Java
5 15 (2.35%) C#
6 13 (2.03%) C
6 13 (2.03%) T-SQL
7 9 (1.41%) PHP
8 7 (1.10%) Bash Shell
9 6 (0.94%) PL/SQL
10 5 (0.78%) Perl
11 4 (0.63%) TypeScript
11 4 (0.63%) VB
12 3 (0.47%) C++
12 3 (0.47%) Ruby
12 3 (0.47%) VB.NET
13 2 (0.31%) Data Analysis Expressions (DAX)
13 2 (0.31%) DataFlex
13 2 (0.31%) Google Apps Script
Qualifications
1 77 (12.05%) Degree
2 64 (10.02%) ITIL Certification
3 45 (7.04%) Microsoft Certification
4 36 (5.63%) Security Cleared
5 35 (5.48%) Cisco Certification
6 33 (5.16%) SC Cleared
7 30 (4.69%) MCSE
8 25 (3.91%) CCNA
9 24 (3.76%) CISSP
10 22 (3.44%) CISM
11 20 (3.13%) CISA
12 17 (2.66%) ITIL Foundation Certificate
13 14 (2.19%) MCP
14 12 (1.88%) BPSS Clearance
15 11 (1.72%) CCNP
16 10 (1.56%) MCSA
17 7 (1.10%) Master's Degree
18 6 (0.94%) SAP Certification
18 6 (0.94%) TOGAF Certification
19 5 (0.78%) A+ Certification
Quality Assurance & Compliance
1 87 (13.62%) SLA
2 40 (6.26%) ISO/IEC 27001
3 23 (3.60%) COBIT
4 16 (2.50%) PCI DSS
5 15 (2.35%) GDPR
5 15 (2.35%) NIST
6 14 (2.19%) Data Quality
7 8 (1.25%) Cyber Essentials
7 8 (1.25%) ISO/IEC 20000
7 8 (1.25%) PMO
8 6 (0.94%) Cyber Essentials PLUS
9 4 (0.63%) Accessibility
9 4 (0.63%) GRC
9 4 (0.63%) QA
10 3 (0.47%) WCAG
11 2 (0.31%) SOC 2
12 1 (0.16%) NIST 800
12 1 (0.16%) Sarbanes-Oxley
System Software
1 140 (21.91%) Active Directory
2 65 (10.17%) VMware Infrastructure
3 29 (4.54%) Hyper-V
4 16 (2.50%) Virtual Desktop
4 16 (2.50%) VMware ESXi
5 11 (1.72%) Docker
6 9 (1.41%) Virtual Machines
7 8 (1.25%) vSphere
8 6 (0.94%) Shibboleth
8 6 (0.94%) VMware Server
9 4 (0.63%) XenDesktop
10 3 (0.47%) PowerHA
10 3 (0.47%) VMware NSX
11 2 (0.31%) DFS Replication
11 2 (0.31%) Microsoft Virtual Server
11 2 (0.31%) Oracle RAC
11 2 (0.31%) Virtual Servers
11 2 (0.31%) XenApp
12 1 (0.16%) Terminal Services
12 1 (0.16%) vCloud
Systems Management
1 58 (9.08%) SCCM
2 47 (7.36%) Microsoft Intune
3 24 (3.76%) Ansible
4 13 (2.03%) Kubernetes
4 13 (2.03%) Single Sign-On
5 8 (1.25%) Puppet
5 8 (1.25%) Terraform
6 7 (1.10%) AirWatch
7 6 (0.94%) HP UCMDB
7 6 (0.94%) McAfee ePO
7 6 (0.94%) Opscode Chef
7 6 (0.94%) Rundeck
7 6 (0.94%) SolarWinds Orion
8 5 (0.78%) Kibana
8 5 (0.78%) SCOM
8 5 (0.78%) vCenter Server
9 4 (0.63%) Nessus
9 4 (0.63%) WSUS
10 3 (0.47%) Cisco UCCX
10 3 (0.47%) Data Guard
Vendors
1 227 (35.52%) Microsoft
2 108 (16.90%) ServiceNow
3 93 (14.55%) VMware
4 59 (9.23%) Cisco
5 42 (6.57%) Oracle
6 29 (4.54%) Citrix
7 25 (3.91%) Meraki
7 25 (3.91%) SAP
8 24 (3.76%) IBM
9 21 (3.29%) HP
10 20 (3.13%) Remedy
11 16 (2.50%) Apple
11 16 (2.50%) Google
12 14 (2.19%) SolarWinds
13 13 (2.03%) Salesforce.com
14 11 (1.72%) Red Hat
15 10 (1.56%) BMC
15 10 (1.56%) Snow
15 10 (1.56%) Veeam
16 8 (1.25%) F5