Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 3 June 2026, with comparisons to the same periods in the previous two years.

6 months to
3 Jun 2026
Same period 2025 Same period 2024
Rank 52 85 48
Rank change year-on-year +33 -37 +12
Permanent jobs citing ITIL 785 655 1,629
As % of all permanent jobs with remote/hybrid work options 4.09% 4.41% 4.85%
As % of the Processes & Methodologies category 4.96% 4.65% 5.41%
Number of salaries quoted 575 476 1,310
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,071 £37,500 £40,000
Median annual salary (50th Percentile) £54,498 £52,500 £54,000
Median % change year-on-year +3.80% -2.78% +2.86%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £85,000 £84,250 £77,500
UK median annual salary £52,500 £50,000 £48,500
% change year-on-year +5.00% +3.09% +2.11%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,829 14,071 30,131
As % of all permanent jobs with a WFH option 82.52% 94.77% 89.76%
Number of salaries quoted 11,309 8,239 23,590
10th Percentile £35,000 £30,000 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.69%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 3 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (10.96%) SharePoint
2 50 (6.37%) Microsoft Exchange
3 6 (0.76%) Confluence
4 5 (0.64%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.25%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 135 (17.20%) Microsoft Office
2 18 (2.29%) Microsoft Excel
3 17 (2.17%) Microsoft Project
4 10 (1.27%) Microsoft PowerPoint
5 4 (0.51%) Windchill
6 1 (0.13%) MS Visio
Business Applications
1 11 (1.40%) NEC Housing
2 5 (0.64%) Remedy ITSM
3 3 (0.38%) Dynamics CRM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.25%) SAP ERP
4 2 (0.25%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 319 (40.64%) Microsoft 365
2 214 (27.26%) Azure
3 131 (16.69%) Entra ID
4 119 (15.16%) AWS
5 53 (6.75%) Power Platform
6 46 (5.86%) SaaS
7 29 (3.69%) OneDrive
8 21 (2.68%) PowerApps
9 15 (1.91%) Power Automate
10 12 (1.53%) Dynamics 365
11 9 (1.15%) AWS CloudFormation
11 9 (1.15%) Azure Sentinel
12 8 (1.02%) Amazon EKS
12 8 (1.02%) Azure DevOps
12 8 (1.02%) Cloud Computing
12 8 (1.02%) Google Workspace
13 7 (0.89%) GCP
13 7 (0.89%) Microsoft Purview
13 7 (0.89%) Mimecast
14 6 (0.76%) Microsoft Copilot
Communications & Networking
1 51 (6.50%) Firewall
2 47 (5.99%) DNS
3 41 (5.22%) VPN
4 33 (4.20%) WAN
5 32 (4.08%) DHCP
6 29 (3.69%) Wi-Fi
7 27 (3.44%) LAN
8 23 (2.93%) TCP/IP
9 19 (2.42%) VoIP
10 13 (1.66%) Network Security
11 11 (1.40%) SD-WAN
12 10 (1.27%) SSL
12 10 (1.27%) VLAN
13 8 (1.02%) Broadband
14 6 (0.76%) Wireless
15 5 (0.64%) BGP
15 5 (0.64%) HTTP
15 5 (0.64%) MPLS
15 5 (0.64%) Telnet
16 4 (0.51%) Structured Cabling
Database & Business Intelligence
1 33 (4.20%) Power BI
2 28 (3.57%) SQL Server
3 14 (1.78%) Azure SQL Database
4 8 (1.02%) MySQL
4 8 (1.02%) Oracle Database
5 4 (0.51%) PostgreSQL
5 4 (0.51%) Relational Database
6 3 (0.38%) MongoDB
7 2 (0.25%) InfluxDB
7 2 (0.25%) SAP HANA
8 1 (0.13%) DynamoDB
8 1 (0.13%) Metadata
8 1 (0.13%) Oracle Exadata
8 1 (0.13%) RDBMS
8 1 (0.13%) Tableau
Development Applications
1 48 (6.11%) JIRA
2 11 (1.40%) GitLab
3 3 (0.38%) Atlassian Bamboo
3 3 (0.38%) Bitbucket
4 2 (0.25%) Eclipse
4 2 (0.25%) Rational Rhapsody
5 1 (0.13%) Cucumber
5 1 (0.13%) Cypress.io
5 1 (0.13%) Jenkins
5 1 (0.13%) Maven
5 1 (0.13%) Postman
5 1 (0.13%) REST Assured
5 1 (0.13%) SonarQube
General
1 405 (51.59%) Social Skills
2 126 (16.05%) Finance
3 83 (10.57%) Public Sector
4 81 (10.32%) Analytical Skills
5 52 (6.62%) Back Office
6 51 (6.50%) Inclusion and Diversity
7 49 (6.24%) French Language
8 30 (3.82%) Law
9 29 (3.69%) Banking
10 26 (3.31%) Organisational Skills
11 24 (3.06%) Legal
11 24 (3.06%) Manufacturing
12 21 (2.68%) Retail
13 17 (2.17%) Influencing Skills
14 16 (2.04%) Swedish Language
15 14 (1.78%) Games
16 10 (1.27%) Presentation Skills
17 8 (1.02%) Documentation Skills
17 8 (1.02%) Front Office
18 5 (0.64%) Aerospace
Job Titles
1 161 (20.51%) Analyst
2 121 (15.41%) Support Engineer
3 93 (11.85%) Service Manager
4 89 (11.34%) Senior
5 86 (10.96%) Service Analyst
6 76 (9.68%) Service Desk Analyst
7 68 (8.66%) IT Manager
8 67 (8.54%) IT Support
9 66 (8.41%) Support Analyst
10 59 (7.52%) Applications Support
11 53 (6.75%) Desktop Engineer
11 53 (6.75%) Desktop Support
11 53 (6.75%) Lead
11 53 (6.75%) Site Engineer
12 51 (6.50%) Desktop Support Engineer
12 51 (6.50%) IT Engineer
13 49 (6.24%) Infrastructure Engineer
13 49 (6.24%) IT Services Manager
14 48 (6.11%) Architect
15 40 (5.10%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 14 (1.78%) REST
1 14 (1.78%) SOAP
2 10 (1.27%) .NET
3 8 (1.02%) CSS
3 8 (1.02%) HTML
4 4 (0.51%) Middleware
4 4 (0.51%) OAuth
4 4 (0.51%) OpenID
4 4 (0.51%) SAP Fiori
4 4 (0.51%) YAML
5 3 (0.38%) FIX Protocol
5 3 (0.38%) JSON
5 3 (0.38%) OpenTelemetry
5 3 (0.38%) Web Services
6 2 (0.25%) EDI
6 2 (0.25%) Kafka
6 2 (0.25%) Microsoft Graph
6 2 (0.25%) RabbitMQ
6 2 (0.25%) React
6 2 (0.25%) WAMP
Miscellaneous
1 31 (3.95%) Data Centre
2 30 (3.82%) Driving Licence
3 28 (3.57%) Cyberattack
4 26 (3.31%) Onboarding
5 25 (3.18%) Hybrid Cloud
6 21 (2.68%) CMDB
6 21 (2.68%) Management Information System
7 16 (2.04%) Product Ownership
8 15 (1.91%) Self-Motivation
9 11 (1.40%) Client/Server
9 11 (1.40%) Enterprise Software
10 10 (1.27%) Cloud Native
11 9 (1.15%) Legacy Systems
12 8 (1.02%) Analytical Mindset
12 8 (1.02%) Cyber Threat
12 8 (1.02%) Housing Association
12 8 (1.02%) PKI
13 7 (0.89%) Social Media
14 6 (0.76%) Low-Code
14 6 (0.76%) PMI
Operating Systems
1 203 (25.86%) Windows
2 81 (10.32%) Windows 10
3 45 (5.73%) Linux
4 43 (5.48%) Windows Server
5 25 (3.18%) Android
6 23 (2.93%) Apple iOS
7 11 (1.40%) Unix
8 7 (0.89%) Red Hat Enterprise Linux
9 6 (0.76%) Mac OS
9 6 (0.76%) Windows Server 2016
10 5 (0.64%) Windows Server 2019
11 4 (0.51%) CentOS
12 3 (0.38%) Debian
12 3 (0.38%) VMS
13 2 (0.25%) Ubuntu
14 1 (0.13%) AIX
14 1 (0.13%) Solaris
Processes & Methodologies
1 244 (31.08%) Continuous Improvement
2 217 (27.64%) Problem-Solving
3 212 (27.01%) Customer Service
3 212 (27.01%) ITSM
4 191 (24.33%) Service Management
5 147 (18.73%) Service Delivery
6 113 (14.39%) Cybersecurity
7 112 (14.27%) Agile
8 101 (12.87%) Stakeholder Management
9 91 (11.59%) Mentoring
10 78 (9.94%) Performance Metrics
11 77 (9.81%) DevOps
12 74 (9.43%) Stakeholder Engagement
13 72 (9.17%) Change Management
14 68 (8.66%) Project Delivery
14 68 (8.66%) Roadmaps
15 67 (8.54%) Customer Experience
16 66 (8.41%) Analytics
17 65 (8.28%) Coaching
17 65 (8.28%) Project Management
Programming Languages
1 68 (8.66%) SQL
2 64 (8.15%) PowerShell
3 28 (3.57%) Python
4 18 (2.29%) JavaScript
5 15 (1.91%) Bash
6 10 (1.27%) C#
7 8 (1.02%) Clojure
7 8 (1.02%) T-SQL
8 7 (0.89%) Java
9 3 (0.38%) Bicep
9 3 (0.38%) Google Apps Script
9 3 (0.38%) Korn
9 3 (0.38%) Ruby
10 2 (0.25%) Perl
11 1 (0.13%) Apex Code
11 1 (0.13%) Groovy
11 1 (0.13%) Kusto Query Language
11 1 (0.13%) PL/SQL
11 1 (0.13%) RPG
11 1 (0.13%) Shell Script
Qualifications
1 228 (29.04%) Degree
2 137 (17.45%) Security Cleared
3 117 (14.90%) Microsoft Certification
4 110 (14.01%) SC Cleared
5 80 (10.19%) AWS Certification
6 71 (9.04%) MCSE
7 48 (6.11%) CTC Cleared
8 40 (5.10%) DBS Check
9 39 (4.97%) Azure Certification
10 31 (3.95%) Cisco Certification
10 31 (3.95%) ITIL Certification
11 28 (3.57%) PMI Certification
12 25 (3.18%) PMP
13 23 (2.93%) DV Cleared
14 21 (2.68%) Computer Science Degree
15 18 (2.29%) CCNA
16 17 (2.17%) ITIL Foundation Certificate
17 16 (2.04%) BPSS Clearance
18 12 (1.53%) A+ Certification
19 10 (1.27%) CISSP
Quality Assurance & Compliance
1 98 (12.48%) SLA
2 96 (12.23%) QA
3 40 (5.10%) Cyber Essentials
4 38 (4.84%) ISO/IEC 27001
5 35 (4.46%) GDPR
6 31 (3.95%) NIST
7 22 (2.80%) Cyber Essentials PLUS
8 11 (1.40%) PCI DSS
9 9 (1.15%) Data Quality
9 9 (1.15%) ISO 9001
10 5 (0.64%) GRC
10 5 (0.64%) ISO 22301
10 5 (0.64%) PMO
11 4 (0.51%) COBIT
11 4 (0.51%) Def Stans
11 4 (0.51%) ISO 9000
11 4 (0.51%) ISO/IEC 15288
12 3 (0.38%) SOC 2
13 1 (0.13%) Accessibility
13 1 (0.13%) NCSC
System Software
1 104 (13.25%) Active Directory
2 16 (2.04%) VMware Infrastructure
3 13 (1.66%) Hyper-V
4 9 (1.15%) BitLocker
4 9 (1.15%) Docker
5 6 (0.76%) Microsoft Virtual Server
5 6 (0.76%) Virtual Servers
5 6 (0.76%) vSphere
6 5 (0.64%) Virtual Desktop
6 5 (0.64%) VMware ESXi
7 4 (0.51%) KVM
7 4 (0.51%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
8 3 (0.38%) Virtual Machines
9 2 (0.25%) Citrix Hypervisor
9 2 (0.25%) Oracle RAC
10 1 (0.13%) Firmware
10 1 (0.13%) Veritas Cluster Server
Systems Management
1 75 (9.55%) Microsoft Intune
2 34 (4.33%) SCCM
3 29 (3.69%) Ansible
4 21 (2.68%) Terraform
5 20 (2.55%) Kubernetes
6 12 (1.53%) Grafana
7 9 (1.15%) Jamf Pro
8 8 (1.02%) Single Sign-On
9 7 (0.89%) Puppet
9 7 (0.89%) ZABBIX
10 6 (0.76%) Graylog
10 6 (0.76%) Prometheus
11 5 (0.64%) vCenter Server
12 4 (0.51%) Proxmox
13 3 (0.38%) Autotask
13 3 (0.38%) Check_MK
14 2 (0.25%) Argo
14 2 (0.25%) FortiGate
14 2 (0.25%) PaperCut
14 2 (0.25%) Salt
Vendors
1 363 (46.24%) Microsoft
2 182 (23.18%) ServiceNow
3 90 (11.46%) Cisco
4 22 (2.80%) VMware
5 20 (2.55%) Meraki
5 20 (2.55%) Oracle
6 19 (2.42%) Fortinet
7 18 (2.29%) Apple
8 14 (1.78%) Splunk
9 13 (1.66%) SonicWALL
10 12 (1.53%) Salesforce
10 12 (1.53%) Veeam
11 11 (1.40%) IFS
11 11 (1.40%) Northgate
11 11 (1.40%) SAP
12 10 (1.27%) Citrix
13 8 (1.02%) Google
13 8 (1.02%) Samsung
14 7 (0.89%) Dynatrace
14 7 (0.89%) Red Hat