Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 8 April 2026, with comparisons to the same periods in the previous two years.

6 months to
8 Apr 2026
Same period 2025 Same period 2024
Rank 39 50 45
Rank change year-on-year +11 -5 +18
Permanent jobs citing ITIL 834 722 1,682
As % of all permanent jobs with remote/hybrid work options 4.84% 5.62% 5.34%
As % of the Processes & Methodologies category 5.81% 5.93% 5.83%
Number of salaries quoted 534 544 1,387
10th Percentile £30,000 £31,250 £31,250
25th Percentile £36,250 £41,188 £39,125
Median annual salary (50th Percentile) £52,500 £55,000 £54,048
Median % change year-on-year -4.55% +1.76% +8.10%
75th Percentile £70,000 £68,525 £64,898
90th Percentile £85,000 £82,125 £78,750
UK median annual salary £50,000 £50,000 £50,000
% change year-on-year - - +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,363 12,178 28,842
As % of all permanent jobs with a WFH option 83.42% 94.80% 91.63%
Number of salaries quoted 10,040 8,855 23,360
10th Percentile £31,250 £32,500 £34,000
25th Percentile £43,750 £46,250 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £81,250 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £56,000 £60,000 £55,000
% change year-on-year -6.67% +9.09% -10.57%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 8 April 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 70 (8.39%) SharePoint
2 57 (6.83%) Microsoft Exchange
3 6 (0.72%) OpenStack
4 5 (0.60%) Confluence
5 4 (0.48%) Tomcat
5 4 (0.48%) WebSphere
5 4 (0.48%) WebSphere Application Server
6 3 (0.36%) ArcGIS
6 3 (0.36%) IIS
7 2 (0.24%) Apache Airflow
7 2 (0.24%) CMS
8 1 (0.12%) Oracle Workflow
Applications
1 175 (20.98%) Microsoft Office
2 21 (2.52%) Microsoft Excel
3 19 (2.28%) Microsoft Project
4 6 (0.72%) Microsoft PowerPoint
5 4 (0.48%) MS Visio
Business Applications
1 11 (1.32%) NEC Housing
2 9 (1.08%) Remedy ITSM
3 5 (0.60%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) Sage 200
4 3 (0.36%) Sage 50
4 3 (0.36%) Sage CRM
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 331 (39.69%) Microsoft 365
2 214 (25.66%) Azure
3 155 (18.59%) AWS
4 128 (15.35%) Entra ID
5 39 (4.68%) Power Platform
6 34 (4.08%) SaaS
7 19 (2.28%) OneDrive
8 15 (1.80%) Azure DevOps
9 13 (1.56%) GCP
10 12 (1.44%) AWS CloudFormation
10 12 (1.44%) Dynamics 365
11 10 (1.20%) Azure Monitor
11 10 (1.20%) Datadog
12 9 (1.08%) Google Workspace
13 8 (0.96%) Mimecast
13 8 (0.96%) PowerApps
14 7 (0.84%) GitHub
14 7 (0.84%) Power Automate
15 6 (0.72%) Amazon EKS
16 5 (0.60%) Intacct
Communications & Networking
1 55 (6.59%) DNS
2 51 (6.12%) Firewall
3 49 (5.88%) VPN
4 43 (5.16%) WAN
5 37 (4.44%) DHCP
6 32 (3.84%) LAN
7 27 (3.24%) Wi-Fi
8 24 (2.88%) TCP/IP
9 19 (2.28%) VoIP
10 18 (2.16%) VLAN
11 16 (1.92%) SSL
12 15 (1.80%) SD-WAN
13 11 (1.32%) Network Security
14 10 (1.20%) Telnet
15 9 (1.08%) Broadband
16 7 (0.84%) HTTP
16 7 (0.84%) Wireless
17 6 (0.72%) IP Telephony
17 6 (0.72%) Structured Cabling
18 5 (0.60%) Remote Desktop
Database & Business Intelligence
1 31 (3.72%) Power BI
2 28 (3.36%) SQL Server
3 14 (1.68%) Azure SQL Database
4 10 (1.20%) MySQL
5 7 (0.84%) PostgreSQL
6 5 (0.60%) NoSQL
7 4 (0.48%) DB2
7 4 (0.48%) Tableau
8 3 (0.36%) MongoDB
8 3 (0.36%) Oracle Database
8 3 (0.36%) Relational Database
9 2 (0.24%) InfluxDB
9 2 (0.24%) SAP HANA
9 2 (0.24%) SQL Server Integration Services
10 1 (0.12%) Amazon RDS
10 1 (0.12%) Crystal Reports
10 1 (0.12%) Metadata
10 1 (0.12%) RDBMS
10 1 (0.12%) SQL Server Reporting Services
Development Applications
1 46 (5.52%) JIRA
2 13 (1.56%) GitLab
3 5 (0.60%) Jenkins
4 2 (0.24%) Rational Rhapsody
5 1 (0.12%) Atlassian Bamboo
5 1 (0.12%) Bitbucket
General
1 406 (48.68%) Social Skills
2 132 (15.83%) Finance
3 79 (9.47%) French Language
4 69 (8.27%) Back Office
5 68 (8.15%) Analytical Skills
6 50 (6.00%) Public Sector
7 44 (5.28%) Inclusion and Diversity
8 42 (5.04%) Swedish Language
9 31 (3.72%) Banking
9 31 (3.72%) Organisational Skills
10 29 (3.48%) Law
11 24 (2.88%) Legal
12 22 (2.64%) Retail
13 15 (1.80%) Manufacturing
14 14 (1.68%) Telecoms
15 13 (1.56%) Front Office
15 13 (1.56%) Presentation Skills
16 10 (1.20%) Games
17 6 (0.72%) Aerospace
17 6 (0.72%) Marketing
Job Titles
1 187 (22.42%) Analyst
2 135 (16.19%) Support Engineer
3 109 (13.07%) Lead
4 96 (11.51%) Service Analyst
5 92 (11.03%) Service Desk Analyst
6 79 (9.47%) Senior
7 74 (8.87%) IT Support
8 72 (8.63%) Support Analyst
9 66 (7.91%) Desktop Engineer
9 66 (7.91%) Desktop Support
10 64 (7.67%) Desktop Support Engineer
10 64 (7.67%) Service Manager
11 63 (7.55%) Site Engineer
12 56 (6.71%) IT Analyst
13 53 (6.35%) Applications Support
14 49 (5.88%) IT Manager
15 48 (5.76%) IT Engineer
16 47 (5.64%) Infrastructure Engineer
17 38 (4.56%) IT Support Engineer
18 33 (3.96%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 13 (1.56%) CSS
1 13 (1.56%) HTML
2 10 (1.20%) JSON
3 8 (0.96%) FIX Protocol
4 7 (0.84%) .NET
4 7 (0.84%) REST
4 7 (0.84%) SOAP
4 7 (0.84%) XML
5 5 (0.60%) Elastic Stack
5 5 (0.60%) OAuth
5 5 (0.60%) YAML
6 4 (0.48%) EDI
6 4 (0.48%) LAPP Stack
6 4 (0.48%) LDAP
6 4 (0.48%) Middleware
6 4 (0.48%) OpenID
6 4 (0.48%) OpenTelemetry
6 4 (0.48%) WebSphere MQ
7 2 (0.24%) Kafka
7 2 (0.24%) RabbitMQ
Miscellaneous
1 76 (9.11%) Cyber Threat
2 70 (8.39%) Security Operations Centre
3 68 (8.15%) Cyber Kill Chain
3 68 (8.15%) Operational Technology
4 39 (4.68%) Driving Licence
5 33 (3.96%) Management Information System
6 32 (3.84%) Data Centre
7 31 (3.72%) Onboarding
8 23 (2.76%) Cyberattack
9 16 (1.92%) CMDB
10 15 (1.80%) Enterprise Software
11 13 (1.56%) Hybrid Cloud
12 12 (1.44%) Client/Server
13 11 (1.32%) Legacy Systems
14 10 (1.20%) Cloud Native
14 10 (1.20%) Self-Motivation
14 10 (1.20%) Social Media
15 9 (1.08%) Clustering
16 8 (0.96%) Equities
16 8 (0.96%) Fixed Income
Operating Systems
1 262 (31.41%) Windows
2 100 (11.99%) Windows 10
3 83 (9.95%) Linux
4 78 (9.35%) Windows Server
5 27 (3.24%) Unix
6 23 (2.76%) Apple iOS
7 21 (2.52%) Android
8 13 (1.56%) Red Hat Enterprise Linux
9 8 (0.96%) Mac OS
10 4 (0.48%) CentOS
10 4 (0.48%) VMS
10 4 (0.48%) Windows Server 2016
11 3 (0.36%) Debian
11 3 (0.36%) Ubuntu
12 1 (0.12%) Windows Server 2012
12 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 245 (29.38%) Customer Service
2 216 (25.90%) Continuous Improvement
3 215 (25.78%) ITSM
4 212 (25.42%) Problem-Solving
5 156 (18.71%) Mentoring
6 148 (17.75%) Service Management
7 142 (17.03%) Stakeholder Management
8 135 (16.19%) Service Delivery
9 133 (15.95%) Coaching
10 129 (15.47%) Cybersecurity
11 120 (14.39%) Roadmaps
12 92 (11.03%) Agile
12 92 (11.03%) DevOps
13 88 (10.55%) Performance Metrics
14 86 (10.31%) Risk Management
15 85 (10.19%) Business Strategy
16 83 (9.95%) Change Management
17 82 (9.83%) Analytics
17 82 (9.83%) Customer Experience
18 78 (9.35%) Vulnerability Management
Programming Languages
1 72 (8.63%) SQL
2 67 (8.03%) PowerShell
3 35 (4.20%) Python
4 22 (2.64%) JavaScript
5 17 (2.04%) Bash
6 9 (1.08%) C#
7 8 (0.96%) T-SQL
8 5 (0.60%) Bicep
9 3 (0.36%) Google Apps Script
9 3 (0.36%) Korn
9 3 (0.36%) Perl
9 3 (0.36%) R
10 2 (0.24%) Java
10 2 (0.24%) PL/SQL
11 1 (0.12%) Clojure
11 1 (0.12%) Kusto Query Language
11 1 (0.12%) Shell Script
Qualifications
1 241 (28.90%) Degree
2 140 (16.79%) Microsoft Certification
3 126 (15.11%) Security Cleared
4 112 (13.43%) SC Cleared
5 94 (11.27%) AWS Certification
6 92 (11.03%) MCSE
7 60 (7.19%) CTC Cleared
8 40 (4.80%) ITIL Certification
9 34 (4.08%) Cisco Certification
10 32 (3.84%) DBS Check
11 29 (3.48%) ITIL Foundation Certificate
12 25 (3.00%) CCNA
12 25 (3.00%) Computer Science Degree
13 24 (2.88%) Azure Certification
14 19 (2.28%) PMI Certification
15 18 (2.16%) CISSP
16 16 (1.92%) PMP
17 14 (1.68%) Network+ Certification
18 13 (1.56%) CCNP
19 12 (1.44%) Microsoft Certified Professional
Quality Assurance & Compliance
1 109 (13.07%) SLA
2 103 (12.35%) ISO/IEC 27001
3 98 (11.75%) QA
4 93 (11.15%) NIST
5 68 (8.15%) ISO/IEC 27005
6 38 (4.56%) Cyber Essentials
7 20 (2.40%) GDPR
8 16 (1.92%) Cyber Essentials PLUS
9 13 (1.56%) Data Quality
10 8 (0.96%) GRC
11 7 (0.84%) PCI DSS
12 4 (0.48%) COBIT
12 4 (0.48%) SOC 2
13 2 (0.24%) Accessibility
13 2 (0.24%) ISO/IEC 19770
13 2 (0.24%) NCSC
13 2 (0.24%) Sarbanes-Oxley
14 1 (0.12%) ISO 22301
14 1 (0.12%) ISO/IEC 20000
System Software
1 116 (13.91%) Active Directory
2 24 (2.88%) VMware Infrastructure
3 22 (2.64%) Hyper-V
4 14 (1.68%) Docker
5 10 (1.20%) Virtual Machines
6 6 (0.72%) vSphere
7 4 (0.48%) BitLocker
7 4 (0.48%) Veritas Cluster Server
7 4 (0.48%) VMware ESXi
8 3 (0.36%) Microsoft Virtual Server
8 3 (0.36%) Slurm Workload Manager
8 3 (0.36%) Virtual Desktop
8 3 (0.36%) Virtual Servers
8 3 (0.36%) VMware NSX
9 2 (0.24%) Citrix Hypervisor
9 2 (0.24%) Terminal Services
10 1 (0.12%) Firmware
10 1 (0.12%) Oracle RAC
10 1 (0.12%) vCloud
Systems Management
1 73 (8.75%) Microsoft Intune
2 37 (4.44%) Ansible
3 30 (3.60%) Terraform
4 22 (2.64%) Kubernetes
4 22 (2.64%) SCCM
5 17 (2.04%) Grafana
6 11 (1.32%) Prometheus
7 10 (1.20%) Jamf Pro
8 8 (0.96%) Puppet
9 7 (0.84%) Single Sign-On
10 4 (0.48%) PaperCut
10 4 (0.48%) vCenter Server
11 3 (0.36%) Autotask
11 3 (0.36%) Check_MK
11 3 (0.36%) ZABBIX
12 2 (0.24%) Active Directory Federation Services
12 2 (0.24%) Argo
12 2 (0.24%) Oracle RMAN
12 2 (0.24%) Salt
13 1 (0.12%) AirWatch
Vendors
1 359 (43.05%) Microsoft
2 193 (23.14%) ServiceNow
3 108 (12.95%) Cisco
4 37 (4.44%) VMware
5 23 (2.76%) Apple
6 21 (2.52%) Splunk
7 19 (2.28%) Oracle
8 18 (2.16%) Meraki
9 14 (1.68%) Red Hat
10 12 (1.44%) BMC
11 11 (1.32%) Citrix
11 11 (1.32%) Northgate
12 10 (1.20%) Fortinet
12 10 (1.20%) Mitel
12 10 (1.20%) Remedy
12 10 (1.20%) Samsung
13 9 (1.08%) Google
14 8 (0.96%) Charles River
14 8 (0.96%) Dynatrace
14 8 (0.96%) Sage