Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 3 March 2026, with comparisons to the same periods in the previous two years.

6 months to
3 Mar 2026
Same period 2025 Same period 2024
Rank 38 44 41
Rank change year-on-year +6 -3 +21
Permanent jobs citing ITIL 892 859 1,647
As % of all permanent jobs with remote/hybrid work options 5.40% 5.95% 5.76%
As % of the Processes & Methodologies category 6.31% 6.26% 6.24%
Number of salaries quoted 530 545 1,359
10th Percentile £29,750 £31,250 £30,000
25th Percentile £35,000 £41,250 £37,385
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £67,500 £68,250 £65,000
90th Percentile £85,000 £81,150 £78,750
UK median annual salary £49,499 £51,098 £50,000
% change year-on-year -3.13% +2.20% +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,129 13,731 26,398
As % of all permanent jobs with a WFH option 85.60% 95.17% 92.38%
Number of salaries quoted 9,198 8,546 21,902
10th Percentile £31,000 £35,500 £34,401
25th Percentile £42,500 £47,500 £42,725
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £82,500 £76,250
90th Percentile £100,000 £103,750 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 3 March 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 81 (9.08%) SharePoint
2 66 (7.40%) Microsoft Exchange
3 10 (1.12%) Tomcat
3 10 (1.12%) WebSphere
3 10 (1.12%) WebSphere Application Server
4 5 (0.56%) Confluence
5 3 (0.34%) ArcGIS
5 3 (0.34%) IIS
5 3 (0.34%) OpenStack
6 1 (0.11%) CMS
6 1 (0.11%) Oracle Workflow
Applications
1 226 (25.34%) Microsoft Office
2 25 (2.80%) Microsoft Excel
3 19 (2.13%) Microsoft Project
4 5 (0.56%) Microsoft PowerPoint
4 5 (0.56%) MS Visio
Business Applications
1 16 (1.79%) Remedy ITSM
2 12 (1.35%) NEC Housing
3 6 (0.67%) SAP S/4HANA
4 5 (0.56%) Dynamics CRM
5 3 (0.34%) Oracle EBS
5 3 (0.34%) Sage 200
5 3 (0.34%) Sage 50
5 3 (0.34%) Sage CRM
6 2 (0.22%) Dynamics AX
7 1 (0.11%) Adaptiv
7 1 (0.11%) Elite 3E
7 1 (0.11%) SAP GRC
7 1 (0.11%) SAP IBP
7 1 (0.11%) SAP MII
7 1 (0.11%) SAP PP
7 1 (0.11%) Shopify
Cloud Services
1 390 (43.72%) Microsoft 365
2 233 (26.12%) Azure
3 204 (22.87%) AWS
4 150 (16.82%) Entra ID
5 45 (5.04%) Power Platform
6 33 (3.70%) SaaS
7 23 (2.58%) Azure DevOps
8 18 (2.02%) OneDrive
9 17 (1.91%) Azure Monitor
10 13 (1.46%) Dynamics 365
10 13 (1.46%) IaaS
10 13 (1.46%) Mimecast
10 13 (1.46%) PaaS
11 12 (1.35%) GCP
11 12 (1.35%) PowerApps
12 10 (1.12%) AWS CloudFormation
12 10 (1.12%) Datadog
13 9 (1.01%) Google Workspace
14 8 (0.90%) GitHub
15 7 (0.78%) Power Automate
Communications & Networking
1 60 (6.73%) DNS
2 57 (6.39%) Firewall
3 55 (6.17%) VPN
4 43 (4.82%) WAN
5 37 (4.15%) DHCP
6 34 (3.81%) LAN
7 32 (3.59%) Wi-Fi
8 26 (2.91%) TCP/IP
9 23 (2.58%) SSL
10 21 (2.35%) VLAN
11 18 (2.02%) SD-WAN
11 18 (2.02%) VoIP
12 15 (1.68%) Network Security
13 11 (1.23%) Telnet
14 8 (0.90%) HTTP
15 7 (0.78%) IP Telephony
15 7 (0.78%) Structured Cabling
16 6 (0.67%) Remote Desktop
17 5 (0.56%) Broadband
17 5 (0.56%) Intrusion Detection
Database & Business Intelligence
1 35 (3.92%) Power BI
2 28 (3.14%) SQL Server
3 12 (1.35%) Azure SQL Database
4 11 (1.23%) PostgreSQL
5 10 (1.12%) DB2
6 8 (0.90%) MySQL
7 5 (0.56%) NoSQL
7 5 (0.56%) Tableau
8 4 (0.45%) Amazon RDS
9 2 (0.22%) Data Lake
9 2 (0.22%) InfluxDB
9 2 (0.22%) Oracle Database
9 2 (0.22%) Relational Database
9 2 (0.22%) SAP HANA
9 2 (0.22%) SQL Server Integration Services
10 1 (0.11%) Crystal Reports
10 1 (0.11%) Data Warehouse
10 1 (0.11%) Metadata
10 1 (0.11%) SQL Server Reporting Services
Development Applications
1 50 (5.61%) JIRA
2 8 (0.90%) GitLab
3 5 (0.56%) Jenkins
4 2 (0.22%) Rational Rhapsody
5 1 (0.11%) Visual Studio
General
1 465 (52.13%) Social Skills
2 152 (17.04%) Finance
3 120 (13.45%) French Language
4 91 (10.20%) Swedish Language
5 78 (8.74%) Analytical Skills
6 67 (7.51%) Back Office
7 55 (6.17%) Public Sector
8 42 (4.71%) Organisational Skills
9 35 (3.92%) Banking
10 34 (3.81%) Law
11 31 (3.48%) Inclusion and Diversity
12 26 (2.91%) Legal
13 21 (2.35%) Retail
14 15 (1.68%) Telecoms
15 13 (1.46%) Manufacturing
15 13 (1.46%) Presentation Skills
16 10 (1.12%) Documentation Skills
17 9 (1.01%) Influencing Skills
18 8 (0.90%) Front Office
19 7 (0.78%) Marketing
Job Titles
1 249 (27.91%) Analyst
2 147 (16.48%) Service Analyst
3 138 (15.47%) Service Desk Analyst
4 132 (14.80%) Support Engineer
5 105 (11.77%) Lead
6 81 (9.08%) Support Analyst
7 80 (8.97%) IT Support
8 74 (8.30%) Senior
9 70 (7.85%) IT Analyst
10 69 (7.74%) Desktop Support
11 64 (7.17%) Desktop Engineer
11 64 (7.17%) Desktop Support Engineer
12 63 (7.06%) Site Engineer
13 59 (6.61%) Service Manager
14 55 (6.17%) Applications Support
15 47 (5.27%) IT Manager
16 43 (4.82%) IT Engineer
17 42 (4.71%) IT Support Analyst
18 41 (4.60%) Infrastructure Engineer
19 33 (3.70%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 13 (1.46%) CSS
1 13 (1.46%) HTML
2 11 (1.23%) LDAP
3 10 (1.12%) JSON
3 10 (1.12%) LAPP Stack
3 10 (1.12%) WebSphere MQ
4 8 (0.90%) FIX Protocol
4 8 (0.90%) REST
4 8 (0.90%) SOAP
5 7 (0.78%) XML
6 5 (0.56%) .NET
6 5 (0.56%) Elastic Stack
6 5 (0.56%) Middleware
7 4 (0.45%) EDI
7 4 (0.45%) OpenTelemetry
8 3 (0.34%) OAuth
8 3 (0.34%) SAP Fiori
8 3 (0.34%) Web Services
9 2 (0.22%) AngularJS
9 2 (0.22%) OpenID
Miscellaneous
1 74 (8.30%) Security Operations Centre
2 71 (7.96%) Cyber Threat
3 70 (7.85%) Operational Technology
4 68 (7.62%) Cyber Kill Chain
5 42 (4.71%) Management Information System
5 42 (4.71%) Onboarding
6 39 (4.37%) Driving Licence
7 30 (3.36%) Data Centre
8 24 (2.69%) CMDB
9 21 (2.35%) Product Ownership
10 16 (1.79%) Enterprise Software
11 13 (1.46%) Linux Command Line
12 12 (1.35%) Client/Server
12 12 (1.35%) Legacy Systems
12 12 (1.35%) Self-Motivation
13 11 (1.23%) Social Media
14 9 (1.01%) Hybrid Cloud
15 8 (0.90%) Equities
15 8 (0.90%) Fixed Income
15 8 (0.90%) Security Posture
Operating Systems
1 266 (29.82%) Windows
2 93 (10.43%) Windows 10
3 81 (9.08%) Windows Server
4 80 (8.97%) Linux
5 27 (3.03%) Unix
6 21 (2.35%) Apple iOS
7 20 (2.24%) Android
8 15 (1.68%) Red Hat Enterprise Linux
9 10 (1.12%) Mac OS
10 6 (0.67%) VMS
11 4 (0.45%) Windows Server 2016
12 2 (0.22%) Ubuntu
12 2 (0.22%) Windows Server 2012
13 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 298 (33.41%) Customer Service
2 277 (31.05%) ITSM
3 228 (25.56%) Continuous Improvement
4 190 (21.30%) Problem-Solving
5 167 (18.72%) Service Management
6 165 (18.50%) Mentoring
7 151 (16.93%) Coaching
8 142 (15.92%) Service Delivery
9 138 (15.47%) Stakeholder Management
10 137 (15.36%) Cybersecurity
10 137 (15.36%) Roadmaps
11 127 (14.24%) Performance Metrics
12 106 (11.88%) Analytics
13 98 (10.99%) Business Strategy
13 98 (10.99%) Change Management
14 96 (10.76%) Agile
14 96 (10.76%) Risk Management
15 95 (10.65%) Technology Roadmap
16 91 (10.20%) DevOps
17 89 (9.98%) Asset Management
Programming Languages
1 89 (9.98%) PowerShell
2 65 (7.29%) SQL
3 52 (5.83%) Python
4 25 (2.80%) Bash
5 24 (2.69%) JavaScript
6 11 (1.23%) Bicep
7 8 (0.90%) C#
8 6 (0.67%) T-SQL
9 4 (0.45%) R
10 3 (0.34%) Google Apps Script
10 3 (0.34%) Perl
11 1 (0.11%) Java
11 1 (0.11%) Korn
11 1 (0.11%) PL/SQL
11 1 (0.11%) VB.NET
Qualifications
1 292 (32.74%) Degree
2 190 (21.30%) Microsoft Certification
3 146 (16.37%) AWS Certification
4 133 (14.91%) MCSE
5 122 (13.68%) Security Cleared
6 110 (12.33%) SC Cleared
7 60 (6.73%) CTC Cleared
8 45 (5.04%) ITIL Foundation Certificate
9 40 (4.48%) ITIL Certification
10 39 (4.37%) Cisco Certification
11 32 (3.59%) Azure Certification
12 30 (3.36%) CCNA
13 25 (2.80%) Computer Science Degree
14 21 (2.35%) CISSP
14 21 (2.35%) DBS Check
15 19 (2.13%) CCNP
16 18 (2.02%) BPSS Clearance
17 17 (1.91%) PMI Certification
18 16 (1.79%) PMP
19 15 (1.68%) Microsoft Certified Professional
Quality Assurance & Compliance
1 135 (15.13%) QA
2 121 (13.57%) SLA
3 111 (12.44%) ISO/IEC 27001
4 78 (8.74%) NIST
5 68 (7.62%) ISO/IEC 27005
6 39 (4.37%) Cyber Essentials
7 18 (2.02%) GDPR
8 13 (1.46%) Cyber Essentials PLUS
9 9 (1.01%) Data Quality
10 8 (0.90%) COBIT
10 8 (0.90%) GRC
11 4 (0.45%) Sarbanes-Oxley
11 4 (0.45%) SOC 2
12 3 (0.34%) PMO
13 2 (0.22%) Accessibility
13 2 (0.22%) ISO/IEC 19770
13 2 (0.22%) ISO/IEC 20000
13 2 (0.22%) NCSC
13 2 (0.22%) PCI DSS
14 1 (0.11%) ISO 22301
System Software
1 132 (14.80%) Active Directory
2 32 (3.59%) Hyper-V
3 31 (3.48%) VMware Infrastructure
4 20 (2.24%) Virtual Machines
5 14 (1.57%) Virtual Desktop
6 11 (1.23%) Docker
7 4 (0.45%) Veritas Cluster Server
8 3 (0.34%) Firmware
8 3 (0.34%) Microsoft Virtual Server
8 3 (0.34%) Virtual Servers
9 1 (0.11%) Citrix Hypervisor
9 1 (0.11%) vCloud
9 1 (0.11%) vSphere
Systems Management
1 83 (9.30%) Microsoft Intune
2 41 (4.60%) Terraform
3 24 (2.69%) SCCM
4 22 (2.47%) Ansible
5 14 (1.57%) Kubernetes
6 12 (1.35%) Grafana
7 11 (1.23%) Jamf Pro
8 10 (1.12%) Prometheus
9 5 (0.56%) Autotask
9 5 (0.56%) SCOM
9 5 (0.56%) Single Sign-On
10 4 (0.45%) PaperCut
11 3 (0.34%) Nagios
11 3 (0.34%) Puppet
12 2 (0.22%) Dell DRAC
13 1 (0.11%) Active Directory Federation Services
13 1 (0.11%) AirWatch
13 1 (0.11%) EMC NetWorker
13 1 (0.11%) Forefront Identity Manager
13 1 (0.11%) FortiGate
Vendors
1 423 (47.42%) Microsoft
2 233 (26.12%) ServiceNow
3 114 (12.78%) Cisco
4 41 (4.60%) VMware
5 26 (2.91%) Apple
6 22 (2.47%) Meraki
7 20 (2.24%) Oracle
8 19 (2.13%) BMC
9 18 (2.02%) Red Hat
10 17 (1.91%) Remedy
10 17 (1.91%) Splunk
11 11 (1.23%) Mitel
11 11 (1.23%) Northgate
12 10 (1.12%) Citrix
12 10 (1.12%) IBM
12 10 (1.12%) Samsung
12 10 (1.12%) SAP
13 9 (1.01%) Google
13 9 (1.01%) Salesforce
13 9 (1.01%) Veeam