Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 14 January 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 35 42 42
Rank change year-on-year +7 0 +19
Permanent jobs citing ITIL 892 989 1,354
As % of all permanent jobs with remote/hybrid work options 5.89% 6.02% 6.27%
As % of the Processes & Methodologies category 6.73% 6.42% 6.71%
Number of salaries quoted 532 565 1,140
10th Percentile £29,750 £31,250 £31,250
25th Percentile £35,688 £37,500 £38,938
Median annual salary (50th Percentile) £50,000 £54,439 £54,500
Median % change year-on-year -8.15% -0.11% +9.00%
75th Percentile £70,000 £65,000 £65,000
90th Percentile £85,000 £81,250 £80,000
UK median annual salary £47,500 £50,000 £52,500
% change year-on-year -5.00% -4.76% +7.14%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,245 15,409 20,193
As % of all permanent jobs with a WFH option 87.44% 93.79% 93.51%
Number of salaries quoted 8,423 9,065 16,344
10th Percentile £30,000 £36,250 £36,250
25th Percentile £41,781 £47,000 £45,000
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £80,000 £82,500 £78,750
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 14 January 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 67 (7.51%) SharePoint
2 61 (6.84%) Microsoft Exchange
3 16 (1.79%) Tomcat
3 16 (1.79%) WebSphere
3 16 (1.79%) WebSphere Application Server
4 3 (0.34%) Confluence
4 3 (0.34%) HCL Domino
4 3 (0.34%) HCL Notes
4 3 (0.34%) IIS
5 2 (0.22%) OpenStack
6 1 (0.11%) Oracle Workflow
Applications
1 213 (23.88%) Microsoft Office
2 34 (3.81%) Microsoft Excel
3 18 (2.02%) Microsoft Project
4 17 (1.91%) MS Visio
5 6 (0.67%) AutoCAD
6 3 (0.34%) Chatbot
7 2 (0.22%) Microsoft PowerPoint
Business Applications
1 21 (2.35%) Remedy ITSM
2 11 (1.23%) NEC Housing
3 5 (0.56%) Dynamics CRM
3 5 (0.56%) SAP S/4HANA
4 3 (0.34%) Sage 200
4 3 (0.34%) Sage 50
4 3 (0.34%) Sage CRM
5 2 (0.22%) Adaptiv
5 2 (0.22%) Dynamics AX
6 1 (0.11%) assyst
6 1 (0.11%) Oracle EBS
6 1 (0.11%) Raiser’s Edge
6 1 (0.11%) Shopify
Cloud Services
1 359 (40.25%) Microsoft 365
2 225 (25.22%) Azure
3 211 (23.65%) AWS
4 118 (13.23%) Entra ID
5 57 (6.39%) Power Platform
6 30 (3.36%) SaaS
7 27 (3.03%) Azure DevOps
8 21 (2.35%) Dynamics 365
9 20 (2.24%) Azure Monitor
10 17 (1.91%) OneDrive
10 17 (1.91%) PowerApps
11 12 (1.35%) AWS CloudFormation
11 12 (1.35%) IaaS
11 12 (1.35%) Mimecast
12 11 (1.23%) GCP
12 11 (1.23%) PaaS
13 9 (1.01%) Datadog
13 9 (1.01%) Microsoft Purview
14 8 (0.90%) GitHub
15 7 (0.78%) Power Automate
Communications & Networking
1 63 (7.06%) VPN
2 57 (6.39%) Firewall
3 54 (6.05%) DNS
4 50 (5.61%) WAN
5 45 (5.04%) LAN
6 37 (4.15%) TCP/IP
7 32 (3.59%) SD-WAN
8 31 (3.48%) Wi-Fi
9 30 (3.36%) SSL
10 28 (3.14%) DHCP
11 27 (3.03%) VoIP
12 21 (2.35%) VLAN
13 16 (1.79%) Network Security
14 12 (1.35%) HTTP
15 11 (1.23%) Telnet
16 9 (1.01%) Unified Communications
17 7 (0.78%) BGP
17 7 (0.78%) IP Telephony
17 7 (0.78%) IPsec
18 6 (0.67%) VRRP
Database & Business Intelligence
1 39 (4.37%) Power BI
2 21 (2.35%) SQL Server
3 16 (1.79%) DB2
3 16 (1.79%) PostgreSQL
4 12 (1.35%) Azure SQL Database
4 12 (1.35%) Oracle Reports
5 7 (0.78%) Oracle Database
5 7 (0.78%) Tableau
6 6 (0.67%) Amazon RDS
6 6 (0.67%) Crystal Reports
7 5 (0.56%) NoSQL
8 3 (0.34%) Data Lake
8 3 (0.34%) MySQL
9 2 (0.22%) Data Warehouse
9 2 (0.22%) Relational Database
9 2 (0.22%) SQL Server Integration Services
10 1 (0.11%) SQL Server Reporting Services
Development Applications
1 39 (4.37%) JIRA
2 7 (0.78%) GitLab
3 5 (0.56%) Jenkins
4 1 (0.11%) Visual Studio
General
1 464 (52.02%) Social Skills
2 163 (18.27%) Finance
3 115 (12.89%) French Language
4 95 (10.65%) Swedish Language
5 84 (9.42%) Analytical Skills
6 53 (5.94%) Back Office
7 47 (5.27%) Public Sector
8 46 (5.16%) Banking
9 41 (4.60%) Organisational Skills
10 37 (4.15%) Law
11 29 (3.25%) Retail
12 23 (2.58%) Telecoms
13 22 (2.47%) Documentation Skills
14 21 (2.35%) Inclusion and Diversity
15 20 (2.24%) Legal
16 14 (1.57%) Manufacturing
17 13 (1.46%) Police
18 12 (1.35%) Presentation Skills
19 10 (1.12%) Investment Banking
20 8 (0.90%) Front Office
Job Titles
1 253 (28.36%) Analyst
2 150 (16.82%) Service Analyst
3 141 (15.81%) Service Desk Analyst
4 103 (11.55%) Lead
5 95 (10.65%) Support Engineer
6 84 (9.42%) Support Analyst
7 63 (7.06%) IT Support
8 62 (6.95%) IT Analyst
9 56 (6.28%) Service Manager
10 55 (6.17%) Applications Support
11 54 (6.05%) Desktop Support
12 53 (5.94%) Senior
13 52 (5.83%) IT Manager
14 48 (5.38%) Desktop Engineer
14 48 (5.38%) Desktop Support Engineer
15 46 (5.16%) Site Engineer
16 37 (4.15%) IT Support Analyst
17 36 (4.04%) Delivery Manager
18 30 (3.36%) Developer
19 27 (3.03%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 19 (2.13%) XML
2 17 (1.91%) CSS
2 17 (1.91%) HTML
2 17 (1.91%) LDAP
3 16 (1.79%) JSON
3 16 (1.79%) LAPP Stack
3 16 (1.79%) WebSphere MQ
4 9 (1.01%) Oracle Fusion
5 8 (0.90%) FIX Protocol
5 8 (0.90%) REST
5 8 (0.90%) SOAP
6 7 (0.78%) EDI
7 5 (0.56%) Elastic Stack
8 4 (0.45%) Middleware
9 3 (0.34%) OpenTelemetry
9 3 (0.34%) SAP Fiori
9 3 (0.34%) Web Services
10 2 (0.22%) AngularJS
11 1 (0.11%) ARM Templates
11 1 (0.11%) React
Miscellaneous
1 78 (8.74%) Security Operations Centre
2 75 (8.41%) Operational Technology
3 70 (7.85%) Cyber Threat
4 68 (7.62%) Cyber Kill Chain
5 53 (5.94%) Management Information System
6 39 (4.37%) Onboarding
7 29 (3.25%) Driving Licence
8 28 (3.14%) Data Centre
9 27 (3.03%) Product Ownership
10 25 (2.80%) CMDB
11 19 (2.13%) Linux Command Line
12 17 (1.91%) Enterprise Software
13 13 (1.46%) Security Posture
14 12 (1.35%) Client/Server
15 10 (1.12%) Hybrid Cloud
15 10 (1.12%) Legacy Systems
15 10 (1.12%) Self-Motivation
16 8 (0.90%) Clustering
16 8 (0.90%) Equities
16 8 (0.90%) Fixed Income
Operating Systems
1 257 (28.81%) Windows
2 91 (10.20%) Linux
3 82 (9.19%) Windows 10
4 74 (8.30%) Windows Server
5 37 (4.15%) Unix
6 20 (2.24%) Red Hat Enterprise Linux
7 18 (2.02%) Mac OS
8 15 (1.68%) Apple iOS
9 8 (0.90%) VMS
10 7 (0.78%) Windows Server 2016
11 5 (0.56%) Android
12 3 (0.34%) Mac OS X
13 2 (0.22%) Ubuntu
13 2 (0.22%) Windows Server 2012
14 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 287 (32.17%) ITSM
2 279 (31.28%) Customer Service
3 190 (21.30%) Continuous Improvement
4 186 (20.85%) Problem-Solving
5 172 (19.28%) Service Management
6 152 (17.04%) Roadmaps
7 151 (16.93%) Mentoring
8 143 (16.03%) Cybersecurity
9 141 (15.81%) Service Delivery
10 139 (15.58%) Coaching
11 135 (15.13%) Stakeholder Management
12 123 (13.79%) Performance Metrics
13 113 (12.67%) Asset Management
14 108 (12.11%) Technology Roadmap
15 102 (11.43%) Analytics
16 100 (11.21%) Business Strategy
16 100 (11.21%) Risk Management
17 92 (10.31%) Change Management
18 89 (9.98%) DevOps
19 82 (9.19%) Security Operations
Programming Languages
1 95 (10.65%) PowerShell
2 67 (7.51%) Python
3 64 (7.17%) SQL
4 31 (3.48%) Bash
4 31 (3.48%) JavaScript
5 9 (1.01%) Bicep
6 7 (0.78%) R
7 6 (0.67%) Perl
7 6 (0.67%) T-SQL
8 4 (0.45%) C#
9 2 (0.22%) Google Apps Script
9 2 (0.22%) Java
10 1 (0.11%) PL/SQL
10 1 (0.11%) VB.NET
Qualifications
1 280 (31.39%) Degree
2 176 (19.73%) Microsoft Certification
3 154 (17.26%) AWS Certification
4 129 (14.46%) MCSE
5 92 (10.31%) Security Cleared
6 83 (9.30%) SC Cleared
7 61 (6.84%) ITIL Foundation Certificate
8 57 (6.39%) ITIL Certification
9 48 (5.38%) Cisco Certification
10 44 (4.93%) CTC Cleared
11 42 (4.71%) Azure Certification
12 32 (3.59%) CCNA
13 29 (3.25%) CCNP
14 28 (3.14%) CISSP
15 26 (2.91%) Computer Science Degree
16 18 (2.02%) BPSS Clearance
16 18 (2.02%) PMI Certification
17 17 (1.91%) DBS Check
18 16 (1.79%) MCP
19 15 (1.68%) MCSA
Quality Assurance & Compliance
1 130 (14.57%) QA
2 120 (13.45%) SLA
3 114 (12.78%) ISO/IEC 27001
4 82 (9.19%) NIST
5 68 (7.62%) ISO/IEC 27005
6 33 (3.70%) Cyber Essentials
7 18 (2.02%) GDPR
8 17 (1.91%) Data Quality
9 9 (1.01%) COBIT
10 7 (0.78%) GRC
10 7 (0.78%) ISO 9001
11 6 (0.67%) Cyber Essentials PLUS
12 5 (0.56%) PMO
13 4 (0.45%) ISO/IEC 20000
13 4 (0.45%) SOC 2
14 3 (0.34%) Sarbanes-Oxley
15 2 (0.22%) ISO/IEC 19770
15 2 (0.22%) NCSC
16 1 (0.11%) Accessibility
16 1 (0.11%) PCI DSS
System Software
1 137 (15.36%) Active Directory
2 40 (4.48%) VMware Infrastructure
3 34 (3.81%) Hyper-V
4 23 (2.58%) Virtual Machines
5 22 (2.47%) Virtual Desktop
6 9 (1.01%) Docker
7 4 (0.45%) Firmware
7 4 (0.45%) Veritas Cluster Server
8 3 (0.34%) BitLocker
9 2 (0.22%) pfSense
9 2 (0.22%) vSphere
10 1 (0.11%) Microsoft Virtual Server
10 1 (0.11%) vCloud
10 1 (0.11%) Virtual Servers
Systems Management
1 71 (7.96%) Microsoft Intune
2 47 (5.27%) Terraform
3 31 (3.48%) SCCM
4 21 (2.35%) Ansible
5 14 (1.57%) Jamf Pro
6 13 (1.46%) Kubernetes
7 11 (1.23%) Grafana
7 11 (1.23%) Prometheus
8 6 (0.67%) Autotask
9 5 (0.56%) SCOM
10 4 (0.45%) PaperCut
11 3 (0.34%) Dell DRAC
11 3 (0.34%) Nagios
12 2 (0.22%) Puppet
12 2 (0.22%) Single Sign-On
13 1 (0.11%) Active Directory Federation Services
13 1 (0.11%) AirWatch
13 1 (0.11%) Failover Clustering
13 1 (0.11%) Forefront Identity Manager
13 1 (0.11%) FortiGate
Vendors
1 402 (45.07%) Microsoft
2 227 (25.45%) ServiceNow
3 98 (10.99%) Cisco
4 51 (5.72%) VMware
5 34 (3.81%) Oracle
6 24 (2.69%) Apple
7 23 (2.58%) BMC
7 23 (2.58%) Red Hat
8 22 (2.47%) Remedy
9 19 (2.13%) IBM
10 17 (1.91%) Splunk
11 15 (1.68%) Citrix
12 13 (1.46%) Meraki
13 11 (1.23%) Mitel
14 10 (1.12%) Northgate
14 10 (1.12%) SolarWinds
15 9 (1.01%) Veeam
16 8 (0.90%) Charles River
16 8 (0.90%) SAP
17 7 (0.78%) Salesforce