Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 22 December 2025, with comparisons to the same periods in the previous two years.

6 months to
22 Dec 2025
Same period 2024 Same period 2023
Rank 36 44 36
Rank change year-on-year +8 -8 +29
Permanent jobs citing ITIL 889 1,004 1,332
As % of all permanent jobs with remote/hybrid work options 5.83% 5.82% 6.77%
As % of the Processes & Methodologies category 6.56% 6.26% 7.13%
Number of salaries quoted 554 583 1,121
10th Percentile £29,750 £31,250 £31,500
25th Percentile £35,854 £37,500 £40,125
Median annual salary (50th Percentile) £50,000 £53,000 £54,763
Median % change year-on-year -5.66% -3.22% +9.53%
75th Percentile £70,000 £65,000 £67,500
90th Percentile £87,500 £80,800 £81,250
UK median annual salary £47,500 £50,000 £52,500
% change year-on-year -5.00% -4.76% +5.00%

All Process and Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,545 16,029 18,693
As % of all permanent jobs with a WFH option 88.80% 92.91% 94.98%
Number of salaries quoted 8,653 9,676 15,034
10th Percentile £30,000 £36,250 £36,250
25th Percentile £41,000 £46,250 £46,306
Median annual salary (50th Percentile) £57,500 £62,500 £60,500
Median % change year-on-year -8.00% +3.31% -3.20%
75th Percentile £78,800 £81,250 £80,070
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -3.23%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 22 December 2025.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 67 (7.54%) Microsoft Exchange
1 67 (7.54%) SharePoint
2 16 (1.80%) Tomcat
2 16 (1.80%) WebSphere
2 16 (1.80%) WebSphere Application Server
3 4 (0.45%) Confluence
3 4 (0.45%) IIS
4 3 (0.34%) HCL Domino
4 3 (0.34%) HCL Notes
5 1 (0.11%) OpenStack
5 1 (0.11%) Oracle Workflow
Applications
1 184 (20.70%) Microsoft Office
2 30 (3.37%) Microsoft Excel
3 17 (1.91%) MS Visio
4 15 (1.69%) Microsoft Project
5 6 (0.67%) AutoCAD
6 4 (0.45%) Chatbot
7 2 (0.22%) Microsoft PowerPoint
Business Applications
1 21 (2.36%) Remedy ITSM
2 9 (1.01%) SAP S/4HANA
3 6 (0.67%) Dynamics CRM
4 4 (0.45%) NEC Housing
5 3 (0.34%) Sage 200
5 3 (0.34%) Sage 50
5 3 (0.34%) Sage CRM
6 2 (0.22%) Adaptiv
7 1 (0.11%) assyst
7 1 (0.11%) Dynamics AX
7 1 (0.11%) Raiser’s Edge
7 1 (0.11%) SAP WM
7 1 (0.11%) Shopify
Cloud Services
1 337 (37.91%) Microsoft 365
2 243 (27.33%) Azure
3 214 (24.07%) AWS
4 109 (12.26%) Entra ID
5 56 (6.30%) Power Platform
6 29 (3.26%) SaaS
7 27 (3.04%) Azure DevOps
8 21 (2.36%) Azure Monitor
9 20 (2.25%) Dynamics 365
9 20 (2.25%) OneDrive
9 20 (2.25%) PowerApps
10 14 (1.57%) Microsoft Purview
11 13 (1.46%) GCP
12 12 (1.35%) AWS CloudFormation
12 12 (1.35%) IaaS
13 11 (1.24%) PaaS
14 9 (1.01%) GitHub
14 9 (1.01%) Mimecast
14 9 (1.01%) Power Automate
15 8 (0.90%) Datadog
Communications & Networking
1 65 (7.31%) Firewall
1 65 (7.31%) VPN
2 60 (6.75%) DNS
3 49 (5.51%) WAN
4 45 (5.06%) TCP/IP
5 43 (4.84%) LAN
6 35 (3.94%) DHCP
7 30 (3.37%) SD-WAN
8 27 (3.04%) SSL
8 27 (3.04%) VoIP
9 26 (2.92%) Wi-Fi
10 23 (2.59%) VLAN
11 17 (1.91%) Network Security
12 11 (1.24%) HTTP
12 11 (1.24%) Telnet
13 9 (1.01%) Unified Communications
14 8 (0.90%) Internet
15 7 (0.79%) BGP
15 7 (0.79%) IPsec
15 7 (0.79%) Wireshark
Database & Business Intelligence
1 38 (4.27%) Power BI
2 17 (1.91%) SQL Server
3 16 (1.80%) DB2
3 16 (1.80%) Oracle Reports
3 16 (1.80%) PostgreSQL
4 12 (1.35%) Azure SQL Database
5 7 (0.79%) Oracle Database
5 7 (0.79%) Tableau
6 6 (0.67%) Amazon RDS
6 6 (0.67%) Crystal Reports
7 5 (0.56%) NoSQL
8 3 (0.34%) Data Lake
8 3 (0.34%) MySQL
9 2 (0.22%) Data Warehouse
9 2 (0.22%) Relational Database
9 2 (0.22%) SQL Server Integration Services
10 1 (0.11%) SQL Server Reporting Services
Development Applications
1 32 (3.60%) JIRA
2 6 (0.67%) GitLab
3 5 (0.56%) Jenkins
4 1 (0.11%) Git
4 1 (0.11%) Visual Studio
General
1 456 (51.29%) Social Skills
2 176 (19.80%) Finance
3 105 (11.81%) French Language
4 95 (10.69%) Swedish Language
5 91 (10.24%) Analytical Skills
6 47 (5.29%) Public Sector
7 46 (5.17%) Banking
8 43 (4.84%) Organisational Skills
9 38 (4.27%) Law
10 37 (4.16%) Back Office
11 29 (3.26%) Retail
12 27 (3.04%) Telecoms
13 25 (2.81%) Documentation Skills
14 23 (2.59%) Legal
15 19 (2.14%) Inclusion and Diversity
16 17 (1.91%) Police
17 15 (1.69%) Manufacturing
18 13 (1.46%) Presentation Skills
19 10 (1.12%) Investment Banking
20 8 (0.90%) Front Office
Job Titles
1 248 (27.90%) Analyst
2 147 (16.54%) Service Analyst
3 138 (15.52%) Service Desk Analyst
4 110 (12.37%) Lead
5 80 (9.00%) Support Analyst
6 77 (8.66%) Support Engineer
7 61 (6.86%) IT Analyst
8 57 (6.41%) IT Support
9 53 (5.96%) IT Manager
9 53 (5.96%) Service Manager
10 51 (5.74%) Senior
11 48 (5.40%) Applications Support
12 39 (4.39%) Delivery Manager
13 38 (4.27%) Desktop Support
14 36 (4.05%) IT Support Analyst
15 32 (3.60%) Desktop Engineer
15 32 (3.60%) Desktop Support Engineer
16 30 (3.37%) 2nd Line Support
16 30 (3.37%) Developer
17 28 (3.15%) Site Engineer
Libraries, Frameworks & Software Standards
1 21 (2.36%) XML
2 18 (2.02%) CSS
2 18 (2.02%) HTML
2 18 (2.02%) JSON
3 17 (1.91%) LDAP
3 17 (1.91%) Oracle Fusion
4 16 (1.80%) LAPP Stack
4 16 (1.80%) WebSphere MQ
5 11 (1.24%) REST
6 10 (1.12%) SOAP
7 9 (1.01%) EDI
8 8 (0.90%) FIX Protocol
9 7 (0.79%) Middleware
10 5 (0.56%) Elastic Stack
10 5 (0.56%) SAP Fiori
11 3 (0.34%) FreeSWITCH
11 3 (0.34%) Node.js
11 3 (0.34%) Web Services
12 2 (0.22%) OpenTelemetry
13 1 (0.11%) Blazor
Miscellaneous
1 79 (8.89%) Security Operations Centre
2 75 (8.44%) Operational Technology
3 71 (7.99%) Cyber Threat
4 68 (7.65%) Cyber Kill Chain
5 60 (6.75%) Management Information System
6 40 (4.50%) Onboarding
7 32 (3.60%) Driving Licence
8 27 (3.04%) Product Ownership
9 25 (2.81%) Data Centre
10 22 (2.47%) CMDB
11 21 (2.36%) Self-Motivation
12 19 (2.14%) Linux Command Line
13 18 (2.02%) Enterprise Software
14 15 (1.69%) Security Posture
15 12 (1.35%) Client/Server
15 12 (1.35%) Legacy Systems
16 11 (1.24%) Hybrid Cloud
17 8 (0.90%) Equities
17 8 (0.90%) Fixed Income
18 7 (0.79%) Clustering
Operating Systems
1 254 (28.57%) Windows
2 93 (10.46%) Linux
3 78 (8.77%) Windows Server
4 68 (7.65%) Windows 10
5 37 (4.16%) Unix
6 21 (2.36%) Red Hat Enterprise Linux
7 20 (2.25%) Mac OS
8 17 (1.91%) Apple iOS
9 8 (0.90%) VMS
10 7 (0.79%) Android
10 7 (0.79%) Windows Server 2016
11 6 (0.67%) Windows Server 2019
12 5 (0.56%) Mac OS X
13 2 (0.22%) Ubuntu
13 2 (0.22%) Windows Server 2012
14 1 (0.11%) Check Point GAiA
Processes & Methodologies
1 268 (30.15%) ITSM
2 247 (27.78%) Customer Service
3 195 (21.93%) Problem-Solving
4 167 (18.79%) Continuous Improvement
4 167 (18.79%) Service Management
5 153 (17.21%) Mentoring
6 152 (17.10%) Roadmaps
7 144 (16.20%) Service Delivery
8 139 (15.64%) Coaching
9 133 (14.96%) Cybersecurity
10 131 (14.74%) Stakeholder Management
11 113 (12.71%) Performance Metrics
12 110 (12.37%) Technology Roadmap
13 106 (11.92%) Asset Management
14 100 (11.25%) Risk Management
15 98 (11.02%) Business Strategy
15 98 (11.02%) Change Management
16 91 (10.24%) DevOps
17 90 (10.12%) Agile
17 90 (10.12%) Analytics
Programming Languages
1 95 (10.69%) PowerShell
2 69 (7.76%) Python
3 63 (7.09%) SQL
4 33 (3.71%) JavaScript
5 31 (3.49%) Bash
6 9 (1.01%) Bicep
7 7 (0.79%) R
8 5 (0.56%) Perl
9 3 (0.34%) C#
9 3 (0.34%) T-SQL
10 2 (0.22%) Java
11 1 (0.11%) Kusto Query Language
11 1 (0.11%) PL/SQL
11 1 (0.11%) VB.NET
Qualifications
1 257 (28.91%) Degree
2 171 (19.24%) Microsoft Certification
3 150 (16.87%) AWS Certification
4 119 (13.39%) MCSE
5 73 (8.21%) Security Cleared
6 67 (7.54%) ITIL Foundation Certificate
7 64 (7.20%) SC Cleared
8 60 (6.75%) ITIL Certification
9 51 (5.74%) Azure Certification
10 50 (5.62%) Cisco Certification
11 34 (3.82%) CCNP
12 31 (3.49%) CCNA
12 31 (3.49%) CISSP
13 28 (3.15%) Computer Science Degree
13 28 (3.15%) CTC Cleared
14 23 (2.59%) BPSS Clearance
15 21 (2.36%) PMI Certification
16 18 (2.02%) DBS Check
16 18 (2.02%) PMP
17 17 (1.91%) MCSA
Quality Assurance & Compliance
1 122 (13.72%) QA
2 116 (13.05%) ISO/IEC 27001
3 108 (12.15%) SLA
4 85 (9.56%) NIST
5 68 (7.65%) ISO/IEC 27005
6 33 (3.71%) Cyber Essentials
7 20 (2.25%) Data Quality
8 19 (2.14%) GDPR
9 9 (1.01%) ISO 9001
10 7 (0.79%) COBIT
10 7 (0.79%) Cyber Essentials PLUS
11 5 (0.56%) GRC
11 5 (0.56%) PMO
12 4 (0.45%) SOC 2
13 3 (0.34%) ISO/IEC 20000
13 3 (0.34%) Sarbanes-Oxley
14 2 (0.22%) Accessibility
14 2 (0.22%) ISO/IEC 19770
14 2 (0.22%) PCI DSS
15 1 (0.11%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 146 (16.42%) Active Directory
2 44 (4.95%) VMware Infrastructure
3 36 (4.05%) Hyper-V
4 23 (2.59%) Virtual Machines
5 22 (2.47%) Virtual Desktop
6 8 (0.90%) Docker
7 7 (0.79%) Firmware
8 4 (0.45%) Veritas Cluster Server
9 3 (0.34%) BitLocker
9 3 (0.34%) vSphere
10 2 (0.22%) pfSense
11 1 (0.11%) vCloud
11 1 (0.11%) VMware ESXi
Systems Management
1 77 (8.66%) Microsoft Intune
2 47 (5.29%) Terraform
3 30 (3.37%) SCCM
4 22 (2.47%) Ansible
5 14 (1.57%) Jamf Pro
6 13 (1.46%) Kubernetes
7 10 (1.12%) Grafana
7 10 (1.12%) Prometheus
8 5 (0.56%) SCOM
9 4 (0.45%) Autotask
9 4 (0.45%) PaperCut
10 3 (0.34%) Dell DRAC
11 2 (0.22%) FortiGate
11 2 (0.22%) Nagios
12 1 (0.11%) Active Directory Federation Services
12 1 (0.11%) AirWatch
12 1 (0.11%) EMC NetWorker
12 1 (0.11%) Forefront Identity Manager
12 1 (0.11%) Puppet
12 1 (0.11%) ZABBIX
Vendors
1 389 (43.76%) Microsoft
2 219 (24.63%) ServiceNow
3 83 (9.34%) Cisco
4 56 (6.30%) VMware
5 40 (4.50%) Oracle
6 24 (2.70%) Apple
6 24 (2.70%) Red Hat
7 23 (2.59%) BMC
8 22 (2.47%) Remedy
9 19 (2.14%) IBM
10 17 (1.91%) Meraki
11 15 (1.69%) Citrix
11 15 (1.69%) Splunk
12 13 (1.46%) SAP
13 11 (1.24%) Mitel
13 11 (1.24%) SolarWinds
14 10 (1.12%) Veeam
15 8 (0.90%) Ariba
15 8 (0.90%) Charles River
16 7 (0.79%) WatchGuard