Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 1 September 2026, with comparisons to the same periods in the previous two years.

6 months to
1 Sep 2026
Same period 2025 Same period 2024
Rank 54 83 45
Rank change year-on-year +29 -38 +6
Permanent jobs citing ITIL 1,035 665 1,174
As % of all permanent jobs with remote/hybrid work options 4.44% 4.04% 4.83%
As % of the Processes & Methodologies category 5.41% 4.35% 5.51%
Number of salaries quoted 675 532 735
10th Percentile £29,500 £29,750 £31,250
25th Percentile £41,125 £35,000 £41,004
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £75,000 £67,500 £63,929
90th Percentile £85,000 £93,500 £79,500
UK median annual salary £52,500 £45,695 £50,000
% change year-on-year +14.89% -8.61% -1.96%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,126 15,292 21,289
As % of all permanent jobs with a WFH option 81.98% 93.01% 87.62%
Number of salaries quoted 13,800 8,904 14,205
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,750 £44,500
Median annual salary (50th Percentile) £60,000 £59,400 £60,000
Median % change year-on-year +1.01% -1.00% -4.00%
75th Percentile £80,000 £77,500 £79,225
90th Percentile £100,000 £100,000 £100,000
UK median annual salary £60,000 £55,000 £56,000
% change year-on-year +9.09% -1.79% -6.67%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 1 September 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (8.79%) SharePoint
2 50 (4.83%) Microsoft Exchange
3 14 (1.35%) Confluence
4 3 (0.29%) IIS
4 3 (0.29%) OpenStack
4 3 (0.29%) SAS
5 2 (0.19%) Apache Airflow
5 2 (0.19%) CMS
5 2 (0.19%) Oracle Workflow
Applications
1 103 (9.95%) Microsoft Office
2 24 (2.32%) Microsoft Excel
3 14 (1.35%) Microsoft Project
4 11 (1.06%) Microsoft PowerPoint
5 4 (0.39%) Windchill
6 3 (0.29%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.71%) Remedy ITSM
2 7 (0.68%) Dynamics CRM
3 6 (0.58%) Shopify
3 6 (0.58%) Workday HCM
4 4 (0.39%) Payment Gateway
5 2 (0.19%) Carpe Diem
5 2 (0.19%) Elite 3E
5 2 (0.19%) Oracle Financials
5 2 (0.19%) Oracle iProcurement
5 2 (0.19%) Primavera
5 2 (0.19%) SAP ERP
5 2 (0.19%) SAP QM
6 1 (0.097%) Dynamics NAV
6 1 (0.097%) OpenText VIM for SAP
6 1 (0.097%) Oracle EBS
6 1 (0.097%) Oracle ERP
6 1 (0.097%) Oracle Payables
6 1 (0.097%) Sage 200
6 1 (0.097%) Sparx Enterprise Architect
6 1 (0.097%) SystmOne
Cloud Services
1 310 (29.95%) Azure
2 288 (27.83%) Microsoft 365
3 176 (17.00%) AWS
4 166 (16.04%) Entra ID
5 128 (12.37%) SaaS
6 50 (4.83%) Power Platform
7 39 (3.77%) OneDrive
8 25 (2.42%) PowerApps
9 22 (2.13%) Dynamics 365
9 22 (2.13%) Microsoft Purview
9 22 (2.13%) Power Automate
10 16 (1.55%) GCP
11 12 (1.16%) Datadog
12 10 (0.97%) AWS CloudFormation
12 10 (0.97%) Azure Sentinel
13 8 (0.77%) Amazon EKS
14 7 (0.68%) Cloud Computing
14 7 (0.68%) Google Workspace
14 7 (0.68%) Microsoft Copilot
15 6 (0.58%) GitHub
Communications & Networking
1 73 (7.05%) Firewall
2 51 (4.93%) VPN
3 50 (4.83%) DNS
4 43 (4.15%) DHCP
5 35 (3.38%) TCP/IP
6 34 (3.29%) WAN
7 31 (3.00%) LAN
8 29 (2.80%) Network Security
9 28 (2.71%) Wi-Fi
10 18 (1.74%) Wireless
11 13 (1.26%) VLAN
12 11 (1.06%) Unified Communications
13 8 (0.77%) Broadband
14 7 (0.68%) BGP
14 7 (0.68%) MPLS
14 7 (0.68%) SD-WAN
14 7 (0.68%) VoIP
15 6 (0.58%) Software-Defined Networking
16 5 (0.48%) Cisco Nexus
17 4 (0.39%) Cisco ISE
Database & Business Intelligence
1 28 (2.71%) Power BI
2 20 (1.93%) SQL Server
3 14 (1.35%) Azure SQL Database
4 8 (0.77%) Oracle Database
5 5 (0.48%) MySQL
6 4 (0.39%) Relational Database
7 3 (0.29%) MongoDB
7 3 (0.29%) PostgreSQL
8 2 (0.19%) DynamoDB
8 2 (0.19%) Oracle BI Publisher
9 1 (0.097%) Oracle Exadata
9 1 (0.097%) RDBMS
Development Applications
1 69 (6.67%) JIRA
2 11 (1.06%) GitLab
3 4 (0.39%) Atlassian Bamboo
3 4 (0.39%) Bitbucket
3 4 (0.39%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.097%) Cucumber
5 1 (0.097%) Postman
5 1 (0.097%) REST Assured
General
1 548 (52.95%) Social Skills
2 206 (19.90%) Finance
3 124 (11.98%) Analytical Skills
4 104 (10.05%) Law
5 97 (9.37%) Public Sector
6 86 (8.31%) Legal
7 61 (5.89%) Banking
8 49 (4.73%) Influencing Skills
9 48 (4.64%) Organisational Skills
9 48 (4.64%) Swedish Language
10 43 (4.15%) Inclusion and Diversity
11 35 (3.38%) Manufacturing
12 28 (2.71%) Retail
13 25 (2.42%) Telecoms
14 23 (2.22%) Games
15 22 (2.13%) Presentation Skills
16 21 (2.03%) French Language
17 13 (1.26%) Documentation Skills
18 12 (1.16%) Advertising
19 11 (1.06%) Aerospace
Job Titles
1 203 (19.61%) Analyst
2 167 (16.14%) Senior
3 160 (15.46%) IT Manager
4 141 (13.62%) Service Manager
5 102 (9.86%) Service Analyst
6 100 (9.66%) IT Services Manager
7 90 (8.70%) Service Desk Analyst
8 87 (8.41%) Senior Manager
9 83 (8.02%) IT Support
10 82 (7.92%) Support Analyst
11 67 (6.47%) Lead
12 66 (6.38%) Support Engineer
13 63 (6.09%) Architect
14 49 (4.73%) Resilience Manager
15 48 (4.64%) IT Engineer
16 44 (4.25%) IT Analyst
16 44 (4.25%) IT Support Engineer
17 42 (4.06%) Applications Support
18 39 (3.77%) Infrastructure Engineer
19 37 (3.57%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.83%) Middleware
2 33 (3.19%) Terraform
3 14 (1.35%) REST
3 14 (1.35%) SOAP
4 6 (0.58%) .NET
4 6 (0.58%) Web Services
5 4 (0.39%) EDI
5 4 (0.39%) OAuth
5 4 (0.39%) OpenID
5 4 (0.39%) YAML
6 3 (0.29%) AngularJS
6 3 (0.29%) React
7 2 (0.19%) 802.1X
7 2 (0.19%) Gherkin
7 2 (0.19%) Jest
7 2 (0.19%) Kafka
7 2 (0.19%) Microsoft Graph
7 2 (0.19%) RabbitMQ
7 2 (0.19%) SAP Fiori
7 2 (0.19%) Spring Boot
Miscellaneous
1 57 (5.51%) Cyber Threat
2 41 (3.96%) Management Information System
2 41 (3.96%) Onboarding
3 36 (3.48%) Data Centre
4 35 (3.38%) Self-Motivation
5 29 (2.80%) Cyberattack
6 26 (2.51%) Enterprise Software
7 25 (2.42%) Driving Licence
8 24 (2.32%) CMDB
8 24 (2.32%) Hybrid Cloud
9 18 (1.74%) Product Ownership
10 11 (1.06%) Client/Server
10 11 (1.06%) Cloud Native
10 11 (1.06%) Operational Technology
11 9 (0.87%) PKI
12 8 (0.77%) AS400
12 8 (0.77%) Greenfield Project
12 8 (0.77%) Legacy Systems
13 7 (0.68%) Analytical Mindset
13 7 (0.68%) LIMS
Operating Systems
1 178 (17.20%) Windows
2 60 (5.80%) Windows Server
3 30 (2.90%) Linux
4 29 (2.80%) Windows 10
5 15 (1.45%) Android
6 14 (1.35%) Apple iOS
6 14 (1.35%) Mac OS
7 9 (0.87%) Unix
8 6 (0.58%) Red Hat Enterprise Linux
9 5 (0.48%) Windows Server 2016
9 5 (0.48%) Windows Server 2019
10 4 (0.39%) CentOS
11 3 (0.29%) Debian
11 3 (0.29%) VMS
12 1 (0.097%) AIX
12 1 (0.097%) Solaris
12 1 (0.097%) Ubuntu
12 1 (0.097%) Windows Server 2012
Processes & Methodologies
1 361 (34.88%) Continuous Improvement
2 316 (30.53%) ITSM
3 289 (27.92%) Problem-Solving
4 272 (26.28%) Service Management
5 227 (21.93%) Customer Service
6 203 (19.61%) Stakeholder Management
7 201 (19.42%) Agile
8 198 (19.13%) Stakeholder Engagement
9 183 (17.68%) Service Delivery
10 175 (16.91%) Mentoring
11 171 (16.52%) Project Delivery
12 151 (14.59%) Cybersecurity
13 140 (13.53%) PRINCE2
14 129 (12.46%) Information Security
15 122 (11.79%) DevOps
16 118 (11.40%) Change Management
17 115 (11.11%) AI
18 108 (10.43%) Collaborative Working
19 104 (10.05%) Project Management
20 103 (9.95%) TOGAF
Programming Languages
1 87 (8.41%) PowerShell
2 61 (5.89%) SQL
3 31 (3.00%) Python
4 21 (2.03%) JavaScript
5 13 (1.26%) Bash
6 9 (0.87%) Java
7 8 (0.77%) Clojure
7 8 (0.77%) RPG
8 7 (0.68%) T-SQL
9 6 (0.58%) Bicep
10 3 (0.29%) PL/SQL
10 3 (0.29%) Ruby
11 2 (0.19%) C#
11 2 (0.19%) Google Apps Script
11 2 (0.19%) Groovy
11 2 (0.19%) Korn
11 2 (0.19%) TypeScript
12 1 (0.097%) Apex Code
12 1 (0.097%) Kusto Query Language
12 1 (0.097%) VBScript
Qualifications
1 229 (22.13%) Degree
2 117 (11.30%) Security Cleared
3 114 (11.01%) CISSP
4 113 (10.92%) CISM
5 105 (10.14%) ITIL Certification
6 102 (9.86%) Microsoft Certification
7 84 (8.12%) AWS Certification
8 82 (7.92%) SC Cleared
9 73 (7.05%) MCSE
10 66 (6.38%) DBS Check
11 62 (5.99%) A+ Certification
12 61 (5.89%) Network+ Certification
13 51 (4.93%) PMP
14 49 (4.73%) Azure Certification
15 46 (4.44%) PMI Certification
16 37 (3.57%) Cisco Certification
17 31 (3.00%) DV Cleared
18 25 (2.42%) Computer Science Degree
18 25 (2.42%) PRINCE2 Practitioner
19 22 (2.13%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 101 (9.76%) QA
2 98 (9.47%) SLA
3 79 (7.63%) NIST
4 55 (5.31%) ISO 22301
5 51 (4.93%) GDPR
6 48 (4.64%) Cyber Essentials
6 48 (4.64%) ISO/IEC 27001
7 20 (1.93%) Cyber Essentials PLUS
7 20 (1.93%) PCI DSS
8 15 (1.45%) ISO/IEC 20000
9 13 (1.26%) COBIT
9 13 (1.26%) ISO 9001
10 11 (1.06%) Data Quality
11 10 (0.97%) PMO
12 7 (0.68%) GxP
13 5 (0.48%) Accessibility
13 5 (0.48%) GRC
14 4 (0.39%) Def Stans
14 4 (0.39%) ISO 9000
14 4 (0.39%) ISO/IEC 15288
System Software
1 191 (18.45%) Active Directory
2 34 (3.29%) Hyper-V
3 32 (3.09%) VMware Infrastructure
4 9 (0.87%) BitLocker
5 8 (0.77%) VMware NSX
5 8 (0.77%) vSphere
6 7 (0.68%) Virtual Machines
7 6 (0.58%) Docker
7 6 (0.58%) Virtual Desktop
8 5 (0.48%) VMware ESXi
9 4 (0.39%) KVM
9 4 (0.39%) Slurm Workload Manager
10 3 (0.29%) Microsoft Virtual Server
10 3 (0.29%) Terminal Services
10 3 (0.29%) Virtual Servers
11 2 (0.19%) Oracle RAC
12 1 (0.097%) Citrix Hypervisor
12 1 (0.097%) GPFS
12 1 (0.097%) Lustre
Systems Management
1 145 (14.01%) Microsoft Intune
2 40 (3.86%) Ansible
3 37 (3.57%) SCCM
4 22 (2.13%) Grafana
5 17 (1.64%) Kubernetes
6 12 (1.16%) ZABBIX
7 7 (0.68%) FortiGate
7 7 (0.68%) Jamf Pro
8 6 (0.58%) Graylog
8 6 (0.58%) Single Sign-On
8 6 (0.58%) Systems Management Server (SMS)
9 5 (0.48%) Puppet
9 5 (0.48%) vCenter Server
10 4 (0.39%) Autotask
10 4 (0.39%) Prometheus
10 4 (0.39%) Proxmox
11 3 (0.29%) Check_MK
12 2 (0.19%) Argo
12 2 (0.19%) HP Fortify
12 2 (0.19%) Salt
Vendors
1 430 (41.55%) Microsoft
2 215 (20.77%) ServiceNow
3 54 (5.22%) CyberArk
4 43 (4.15%) VMware
5 41 (3.96%) Cisco
6 28 (2.71%) Fortinet
6 28 (2.71%) Remedy
6 28 (2.71%) SonicWALL
7 20 (1.93%) BMC
8 19 (1.84%) Oracle
9 13 (1.26%) Apple
9 13 (1.26%) Dynatrace
10 12 (1.16%) YouTube
11 11 (1.06%) Veeam
12 10 (0.97%) Meraki
12 10 (0.97%) Palo Alto
13 9 (0.87%) Mitel
13 9 (0.87%) SAP
13 9 (0.87%) Splunk
14 8 (0.77%) IBM