Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 12 July 2026, with comparisons to the same periods in the previous two years.

6 months to
12 Jul 2026
Same period 2025 Same period 2024
Rank 52 80 50
Rank change year-on-year +28 -30 +5
Permanent jobs citing ITIL 939 717 1,466
As % of all permanent jobs with remote/hybrid work options 4.39% 4.34% 4.59%
As % of the Processes & Methodologies category 5.31% 4.65% 5.17%
Number of salaries quoted 663 522 1,141
10th Percentile £30,750 £29,300 £31,250
25th Percentile £40,000 £36,250 £40,150
Median annual salary (50th Percentile) £55,000 £52,500 £52,777
Median % change year-on-year +4.76% -0.52% +0.53%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £87,375 £77,500
UK median annual salary £52,500 £47,500 £48,500
% change year-on-year +10.53% -2.06% -1.67%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,688 15,434 28,381
As % of all permanent jobs with a WFH option 82.75% 93.34% 88.85%
Number of salaries quoted 12,944 9,142 21,602
10th Percentile £35,000 £29,913 £33,750
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,750 £75,772
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 12 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 94 (10.01%) SharePoint
2 51 (5.43%) Microsoft Exchange
3 11 (1.17%) Confluence
4 4 (0.43%) OpenStack
5 3 (0.32%) ArcGIS
5 3 (0.32%) CMS
5 3 (0.32%) SAS
6 2 (0.21%) Apache Airflow
7 1 (0.11%) IIS
7 1 (0.11%) Oracle Workflow
Applications
1 135 (14.38%) Microsoft Office
2 25 (2.66%) Microsoft Excel
3 16 (1.70%) Microsoft Project
4 12 (1.28%) Microsoft PowerPoint
5 4 (0.43%) Windchill
6 3 (0.32%) Trello
7 2 (0.21%) MS Visio
Business Applications
1 20 (2.13%) Remedy ITSM
2 5 (0.53%) Dynamics CRM
3 3 (0.32%) Oracle EBS
3 3 (0.32%) SAP S/4HANA
3 3 (0.32%) Shopify
4 2 (0.21%) Elite 3E
4 2 (0.21%) SAP ERP
4 2 (0.21%) SAP QM
5 1 (0.11%) Carpe Diem
5 1 (0.11%) NEC Housing
5 1 (0.11%) OpenText VIM for SAP
5 1 (0.11%) Oracle ERP
5 1 (0.11%) Oracle Financials
5 1 (0.11%) Oracle iProcurement
5 1 (0.11%) Oracle Payables
5 1 (0.11%) SAP GRC
5 1 (0.11%) SAP IBP
5 1 (0.11%) SAP MII
5 1 (0.11%) SAP PP
5 1 (0.11%) Sparx Enterprise Architect
Cloud Services
1 338 (36.00%) Microsoft 365
2 287 (30.56%) Azure
3 182 (19.38%) Entra ID
4 151 (16.08%) AWS
5 86 (9.16%) SaaS
6 49 (5.22%) Power Platform
7 32 (3.41%) OneDrive
8 24 (2.56%) PowerApps
9 21 (2.24%) Microsoft Purview
10 17 (1.81%) Power Automate
11 14 (1.49%) Dynamics 365
12 10 (1.06%) AWS CloudFormation
13 9 (0.96%) Azure Sentinel
13 9 (0.96%) Google Workspace
14 8 (0.85%) Amazon EKS
14 8 (0.85%) Cloud Computing
15 7 (0.75%) GCP
15 7 (0.75%) Microsoft Copilot
16 6 (0.64%) Cloudflare
16 6 (0.64%) Mimecast
Communications & Networking
1 58 (6.18%) Firewall
2 51 (5.43%) DNS
3 50 (5.32%) VPN
4 40 (4.26%) DHCP
5 32 (3.41%) TCP/IP
6 31 (3.30%) Wi-Fi
7 28 (2.98%) WAN
8 25 (2.66%) LAN
9 16 (1.70%) Network Security
10 14 (1.49%) VoIP
11 12 (1.28%) Broadband
11 12 (1.28%) Wireless
12 11 (1.17%) VLAN
13 6 (0.64%) SD-WAN
14 5 (0.53%) Remote Desktop
15 4 (0.43%) BGP
15 4 (0.43%) MPLS
16 3 (0.32%) NAS
16 3 (0.32%) Software-Defined Networking
16 3 (0.32%) SSL
Database & Business Intelligence
1 28 (2.98%) Power BI
2 24 (2.56%) SQL Server
3 12 (1.28%) Azure SQL Database
4 10 (1.06%) MySQL
5 8 (0.85%) Oracle Database
6 4 (0.43%) PostgreSQL
6 4 (0.43%) Relational Database
7 3 (0.32%) MongoDB
8 2 (0.21%) DynamoDB
8 2 (0.21%) InfluxDB
8 2 (0.21%) SAP HANA
9 1 (0.11%) Metadata
9 1 (0.11%) Oracle BI Publisher
9 1 (0.11%) Oracle Exadata
9 1 (0.11%) RDBMS
9 1 (0.11%) Tableau
Development Applications
1 50 (5.32%) JIRA
2 11 (1.17%) GitLab
3 4 (0.43%) Atlassian Bamboo
3 4 (0.43%) Bitbucket
3 4 (0.43%) Eclipse
4 2 (0.21%) Cypress.io
4 2 (0.21%) Jenkins
4 2 (0.21%) Maven
4 2 (0.21%) Rational Rhapsody
4 2 (0.21%) SonarQube
5 1 (0.11%) Cucumber
5 1 (0.11%) Postman
5 1 (0.11%) REST Assured
General
1 487 (51.86%) Social Skills
2 154 (16.40%) Finance
3 97 (10.33%) Public Sector
4 92 (9.80%) Analytical Skills
5 90 (9.58%) Law
6 56 (5.96%) Legal
7 49 (5.22%) Inclusion and Diversity
8 45 (4.79%) Banking
9 40 (4.26%) Swedish Language
10 39 (4.15%) Back Office
11 37 (3.94%) Organisational Skills
12 33 (3.51%) Influencing Skills
13 30 (3.19%) French Language
14 24 (2.56%) Manufacturing
15 23 (2.45%) Games
16 19 (2.02%) Retail
17 10 (1.06%) Documentation Skills
18 7 (0.75%) Advertising
19 6 (0.64%) Military
19 6 (0.64%) Telecoms
Job Titles
1 177 (18.85%) Analyst
2 128 (13.63%) IT Manager
3 123 (13.10%) Senior
4 121 (12.89%) Support Engineer
5 118 (12.57%) Service Manager
6 101 (10.76%) Service Analyst
7 91 (9.69%) Service Desk Analyst
8 84 (8.95%) IT Support
9 77 (8.20%) IT Services Manager
10 63 (6.71%) Support Analyst
11 60 (6.39%) Architect
11 60 (6.39%) IT Engineer
12 55 (5.86%) Applications Support
13 52 (5.54%) IT Support Engineer
13 52 (5.54%) Lead
13 52 (5.54%) Senior Manager
14 49 (5.22%) Infrastructure Engineer
15 47 (5.01%) IT Analyst
16 40 (4.26%) Desktop Engineer
16 40 (4.26%) Desktop Support
Libraries, Frameworks & Software Standards
1 33 (3.51%) Middleware
2 17 (1.81%) REST
2 17 (1.81%) SOAP
3 11 (1.17%) .NET
4 7 (0.75%) HTML
5 6 (0.64%) CSS
5 6 (0.64%) Web Services
6 4 (0.43%) OAuth
6 4 (0.43%) OpenID
6 4 (0.43%) SAP Fiori
6 4 (0.43%) YAML
7 3 (0.32%) EDI
7 3 (0.32%) React
8 2 (0.21%) AngularJS
8 2 (0.21%) Gherkin
8 2 (0.21%) JSON
8 2 (0.21%) Kafka
8 2 (0.21%) RabbitMQ
8 2 (0.21%) Spring Boot
8 2 (0.21%) WAMP
Miscellaneous
1 41 (4.37%) Cyber Threat
2 33 (3.51%) Driving Licence
2 33 (3.51%) Onboarding
3 32 (3.41%) Cyberattack
4 25 (2.66%) Data Centre
5 24 (2.56%) Hybrid Cloud
6 23 (2.45%) CMDB
7 21 (2.24%) Enterprise Software
7 21 (2.24%) Self-Motivation
8 20 (2.13%) Product Ownership
9 19 (2.02%) Management Information System
10 13 (1.38%) Cloud Native
11 11 (1.17%) Client/Server
11 11 (1.17%) Legacy Systems
12 9 (0.96%) Analytical Mindset
12 9 (0.96%) Housing Association
13 8 (0.85%) AS400
13 8 (0.85%) PKI
14 5 (0.53%) FMCG
14 5 (0.53%) Video Conferencing
Operating Systems
1 208 (22.15%) Windows
2 66 (7.03%) Windows 10
3 50 (5.32%) Windows Server
4 35 (3.73%) Linux
5 28 (2.98%) Android
6 23 (2.45%) Apple iOS
7 11 (1.17%) Mac OS
8 9 (0.96%) Unix
9 6 (0.64%) Red Hat Enterprise Linux
10 5 (0.53%) Windows Server 2016
10 5 (0.53%) Windows Server 2019
11 4 (0.43%) CentOS
12 3 (0.32%) Debian
12 3 (0.32%) VMS
13 1 (0.11%) AIX
13 1 (0.11%) Solaris
13 1 (0.11%) Ubuntu
Processes & Methodologies
1 315 (33.55%) Continuous Improvement
2 270 (28.75%) Problem-Solving
3 266 (28.33%) ITSM
4 225 (23.96%) Customer Service
5 211 (22.47%) Service Management
6 178 (18.96%) Service Delivery
7 167 (17.78%) Agile
8 155 (16.51%) Stakeholder Management
9 151 (16.08%) Mentoring
10 136 (14.48%) Cybersecurity
11 132 (14.06%) Stakeholder Engagement
12 128 (13.63%) Project Delivery
13 109 (11.61%) DevOps
14 93 (9.90%) PRINCE2
15 91 (9.69%) Change Management
16 85 (9.05%) Performance Metrics
17 84 (8.95%) Project Management
18 77 (8.20%) Information Security
19 76 (8.09%) Disaster Recovery
19 76 (8.09%) Incident Management
Programming Languages
1 70 (7.45%) PowerShell
2 62 (6.60%) SQL
3 28 (2.98%) JavaScript
4 26 (2.77%) Python
5 15 (1.60%) Bash
6 9 (0.96%) Java
7 8 (0.85%) Clojure
7 8 (0.85%) RPG
8 7 (0.75%) C#
9 5 (0.53%) T-SQL
10 4 (0.43%) Bicep
11 3 (0.32%) Korn
11 3 (0.32%) Ruby
12 2 (0.21%) Google Apps Script
12 2 (0.21%) Groovy
12 2 (0.21%) PL/SQL
12 2 (0.21%) TypeScript
13 1 (0.11%) Perl
13 1 (0.11%) Shell Script
13 1 (0.11%) VBScript
Qualifications
1 236 (25.13%) Degree
2 144 (15.34%) Security Cleared
3 116 (12.35%) Microsoft Certification
4 114 (12.14%) SC Cleared
5 82 (8.73%) AWS Certification
6 75 (7.99%) MCSE
7 73 (7.77%) ITIL Certification
8 65 (6.92%) CISM
8 65 (6.92%) CISSP
9 53 (5.64%) DBS Check
10 48 (5.11%) Azure Certification
11 38 (4.05%) A+ Certification
11 38 (4.05%) PMI Certification
12 37 (3.94%) Network+ Certification
12 37 (3.94%) PMP
13 35 (3.73%) CTC Cleared
14 28 (2.98%) Cisco Certification
15 24 (2.56%) DV Cleared
16 22 (2.34%) PRINCE2 Practitioner
17 18 (1.92%) BPSS Clearance
Quality Assurance & Compliance
1 105 (11.18%) QA
1 105 (11.18%) SLA
2 58 (6.18%) NIST
3 55 (5.86%) Cyber Essentials
4 52 (5.54%) ISO/IEC 27001
5 45 (4.79%) GDPR
6 37 (3.94%) ISO 22301
7 24 (2.56%) Cyber Essentials PLUS
8 17 (1.81%) PCI DSS
9 12 (1.28%) ISO 9001
10 9 (0.96%) PMO
11 7 (0.75%) COBIT
12 6 (0.64%) Data Quality
13 5 (0.53%) ISO/IEC 20000
14 4 (0.43%) Def Stans
14 4 (0.43%) GRC
14 4 (0.43%) ISO 9000
14 4 (0.43%) ISO/IEC 15288
15 3 (0.32%) Sarbanes-Oxley
16 1 (0.11%) ISO 14001
System Software
1 155 (16.51%) Active Directory
2 30 (3.19%) Hyper-V
3 22 (2.34%) VMware Infrastructure
4 9 (0.96%) BitLocker
5 8 (0.85%) Docker
6 6 (0.64%) vSphere
7 5 (0.53%) Microsoft Virtual Server
7 5 (0.53%) Virtual Machines
7 5 (0.53%) Virtual Servers
7 5 (0.53%) VMware ESXi
8 4 (0.43%) KVM
8 4 (0.43%) Slurm Workload Manager
8 4 (0.43%) Virtual Desktop
8 4 (0.43%) VMware NSX
9 3 (0.32%) Terminal Services
10 2 (0.21%) Citrix Hypervisor
10 2 (0.21%) Oracle RAC
11 1 (0.11%) GPFS
11 1 (0.11%) Lustre
Systems Management
1 131 (13.95%) Microsoft Intune
2 37 (3.94%) SCCM
3 27 (2.88%) Ansible
4 21 (2.24%) Terraform
5 19 (2.02%) Kubernetes
6 14 (1.49%) Grafana
7 10 (1.06%) ZABBIX
8 7 (0.75%) Jamf Pro
8 7 (0.75%) Single Sign-On
9 6 (0.64%) Graylog
9 6 (0.64%) Puppet
10 5 (0.53%) Prometheus
10 5 (0.53%) Systems Management Server (SMS)
10 5 (0.53%) vCenter Server
11 4 (0.43%) Autotask
11 4 (0.43%) Proxmox
12 3 (0.32%) Check_MK
13 2 (0.21%) Argo
13 2 (0.21%) HP Fortify
13 2 (0.21%) Salt
Vendors
1 439 (46.75%) Microsoft
2 223 (23.75%) ServiceNow
3 69 (7.35%) Cisco
4 27 (2.88%) CyberArk
4 27 (2.88%) VMware
5 22 (2.34%) Fortinet
6 20 (2.13%) Oracle
6 20 (2.13%) Remedy
7 19 (2.02%) SonicWALL
8 18 (1.92%) Meraki
9 17 (1.81%) Apple
10 15 (1.60%) BMC
11 12 (1.28%) SAP
12 11 (1.17%) Citrix
12 11 (1.17%) Veeam
13 10 (1.06%) IFS
13 10 (1.06%) Salesforce
13 10 (1.06%) Splunk
14 9 (0.96%) ConnectWise
14 9 (0.96%) Google