Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 26 May 2026, with comparisons to the same periods in the previous two years.

6 months to
26 May 2026
Same period 2025 Same period 2024
Rank 52 83 50
Rank change year-on-year +31 -33 +12
Permanent jobs citing ITIL 780 654 1,600
As % of all permanent jobs with remote/hybrid work options 4.12% 4.49% 4.87%
As % of the Processes & Methodologies category 4.97% 4.74% 5.39%
Number of salaries quoted 565 477 1,322
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,050 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £54,000
Median % change year-on-year +4.76% -2.78% +2.86%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £85,000 £83,750 £77,500
UK median annual salary £53,000 £50,000 £48,500
% change year-on-year +6.00% +3.09% +2.11%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,706 13,805 29,705
As % of all permanent jobs with a WFH option 82.93% 94.87% 90.38%
Number of salaries quoted 11,181 8,074 23,429
10th Percentile £35,000 £30,500 £33,750
25th Percentile £45,000 £43,231 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,250 £80,000 £75,000
90th Percentile £100,000 £106,250 £95,000
UK median annual salary £60,000 £58,500 £55,000
% change year-on-year +2.56% +6.36% -9.84%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 26 May 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 79 (10.13%) SharePoint
2 49 (6.28%) Microsoft Exchange
3 6 (0.77%) Confluence
4 5 (0.64%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.26%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 135 (17.31%) Microsoft Office
2 18 (2.31%) Microsoft Project
3 17 (2.18%) Microsoft Excel
4 10 (1.28%) Microsoft PowerPoint
5 4 (0.51%) Windchill
6 1 (0.13%) MS Visio
Business Applications
1 11 (1.41%) NEC Housing
2 4 (0.51%) Dynamics CRM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) Remedy ITSM
3 3 (0.38%) SAP S/4HANA
4 2 (0.26%) SAP ERP
4 2 (0.26%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 314 (40.26%) Microsoft 365
2 211 (27.05%) Azure
3 126 (16.15%) Entra ID
4 122 (15.64%) AWS
5 48 (6.15%) Power Platform
6 44 (5.64%) SaaS
7 27 (3.46%) OneDrive
8 17 (2.18%) PowerApps
9 13 (1.67%) Power Automate
10 11 (1.41%) Dynamics 365
11 9 (1.15%) AWS CloudFormation
11 9 (1.15%) Azure DevOps
11 9 (1.15%) Azure Sentinel
11 9 (1.15%) Google Workspace
12 8 (1.03%) Amazon EKS
12 8 (1.03%) GCP
13 7 (0.90%) Cloud Computing
13 7 (0.90%) Mimecast
14 6 (0.77%) Cloudflare
14 6 (0.77%) Microsoft Copilot
Communications & Networking
1 49 (6.28%) DNS
2 47 (6.03%) Firewall
3 43 (5.51%) VPN
4 35 (4.49%) WAN
5 32 (4.10%) DHCP
6 27 (3.46%) LAN
6 27 (3.46%) Wi-Fi
7 21 (2.69%) TCP/IP
8 20 (2.56%) VoIP
9 12 (1.54%) Network Security
9 12 (1.54%) SD-WAN
9 12 (1.54%) SSL
10 9 (1.15%) VLAN
11 8 (1.03%) Broadband
12 7 (0.90%) Telnet
13 6 (0.77%) HTTP
13 6 (0.77%) Wireless
14 5 (0.64%) BGP
14 5 (0.64%) MPLS
15 4 (0.51%) Structured Cabling
Database & Business Intelligence
1 32 (4.10%) Power BI
2 27 (3.46%) SQL Server
3 14 (1.79%) Azure SQL Database
4 8 (1.03%) MySQL
5 6 (0.77%) Oracle Database
6 4 (0.51%) PostgreSQL
6 4 (0.51%) Relational Database
7 3 (0.38%) MongoDB
8 2 (0.26%) InfluxDB
8 2 (0.26%) SAP HANA
9 1 (0.13%) DynamoDB
9 1 (0.13%) Metadata
9 1 (0.13%) Oracle Exadata
9 1 (0.13%) RDBMS
9 1 (0.13%) Tableau
Development Applications
1 52 (6.67%) JIRA
2 11 (1.41%) GitLab
3 2 (0.26%) Atlassian Bamboo
3 2 (0.26%) Bitbucket
3 2 (0.26%) Eclipse
3 2 (0.26%) Rational Rhapsody
4 1 (0.13%) Cucumber
4 1 (0.13%) Cypress.io
4 1 (0.13%) Jenkins
4 1 (0.13%) Maven
4 1 (0.13%) Postman
4 1 (0.13%) REST Assured
4 1 (0.13%) SonarQube
General
1 395 (50.64%) Social Skills
2 132 (16.92%) Finance
3 83 (10.64%) Public Sector
4 78 (10.00%) Analytical Skills
5 52 (6.67%) Back Office
6 51 (6.54%) Inclusion and Diversity
7 49 (6.28%) French Language
8 31 (3.97%) Law
9 26 (3.33%) Banking
9 26 (3.33%) Legal
9 26 (3.33%) Organisational Skills
10 24 (3.08%) Manufacturing
11 23 (2.95%) Retail
12 16 (2.05%) Swedish Language
13 14 (1.79%) Games
13 14 (1.79%) Influencing Skills
14 12 (1.54%) Presentation Skills
15 10 (1.28%) Front Office
16 7 (0.90%) Documentation Skills
17 5 (0.64%) Police
Job Titles
1 165 (21.15%) Analyst
2 118 (15.13%) Support Engineer
3 92 (11.79%) Service Manager
4 88 (11.28%) Senior
5 87 (11.15%) Service Analyst
6 78 (10.00%) Service Desk Analyst
7 67 (8.59%) Support Analyst
8 65 (8.33%) IT Manager
9 64 (8.21%) IT Support
10 57 (7.31%) Applications Support
11 54 (6.92%) Site Engineer
12 53 (6.79%) Desktop Engineer
12 53 (6.79%) Desktop Support
13 52 (6.67%) Lead
14 51 (6.54%) Desktop Support Engineer
15 50 (6.41%) IT Services Manager
16 49 (6.28%) Infrastructure Engineer
16 49 (6.28%) IT Engineer
17 46 (5.90%) Architect
18 40 (5.13%) IT Analyst
Libraries, Frameworks & Software Standards
1 15 (1.92%) REST
1 15 (1.92%) SOAP
2 10 (1.28%) CSS
2 10 (1.28%) HTML
3 9 (1.15%) .NET
4 5 (0.64%) FIX Protocol
5 4 (0.51%) EDI
5 4 (0.51%) JSON
5 4 (0.51%) Middleware
5 4 (0.51%) OAuth
5 4 (0.51%) OpenID
5 4 (0.51%) SAP Fiori
5 4 (0.51%) YAML
6 3 (0.38%) AngularJS
6 3 (0.38%) OpenTelemetry
6 3 (0.38%) Web Services
7 2 (0.26%) Kafka
7 2 (0.26%) Microsoft Graph
7 2 (0.26%) WAMP
7 2 (0.26%) XML
Miscellaneous
1 32 (4.10%) Data Centre
2 29 (3.72%) Driving Licence
2 29 (3.72%) Onboarding
3 28 (3.59%) Cyberattack
4 23 (2.95%) Management Information System
5 22 (2.82%) Hybrid Cloud
6 20 (2.56%) CMDB
7 15 (1.92%) Self-Motivation
8 14 (1.79%) Product Ownership
9 12 (1.54%) Enterprise Software
10 11 (1.41%) Client/Server
11 10 (1.28%) Cloud Native
12 9 (1.15%) Legacy Systems
13 8 (1.03%) Analytical Mindset
13 8 (1.03%) Cyber Threat
13 8 (1.03%) PKI
14 7 (0.90%) Clustering
14 7 (0.90%) Housing Association
14 7 (0.90%) Social Media
15 6 (0.77%) PMI
Operating Systems
1 206 (26.41%) Windows
2 82 (10.51%) Windows 10
3 50 (6.41%) Linux
4 43 (5.51%) Windows Server
5 25 (3.21%) Android
6 24 (3.08%) Apple iOS
7 14 (1.79%) Unix
8 8 (1.03%) Red Hat Enterprise Linux
9 5 (0.64%) Mac OS
10 4 (0.51%) CentOS
10 4 (0.51%) Windows Server 2016
11 3 (0.38%) Debian
11 3 (0.38%) VMS
11 3 (0.38%) Windows Server 2019
12 2 (0.26%) Ubuntu
13 1 (0.13%) AIX
13 1 (0.13%) Solaris
Processes & Methodologies
1 239 (30.64%) Continuous Improvement
2 212 (27.18%) Customer Service
3 208 (26.67%) Problem-Solving
4 206 (26.41%) ITSM
5 182 (23.33%) Service Management
6 145 (18.59%) Service Delivery
7 114 (14.62%) Cybersecurity
8 109 (13.97%) Agile
9 94 (12.05%) Stakeholder Management
10 89 (11.41%) Mentoring
11 80 (10.26%) DevOps
12 78 (10.00%) Change Management
13 77 (9.87%) Performance Metrics
14 72 (9.23%) Stakeholder Engagement
15 70 (8.97%) Roadmaps
16 68 (8.72%) Coaching
16 68 (8.72%) Customer Experience
17 67 (8.59%) Project Delivery
18 66 (8.46%) Analytics
19 63 (8.08%) Project Management
Programming Languages
1 65 (8.33%) SQL
2 64 (8.21%) PowerShell
3 28 (3.59%) Python
4 20 (2.56%) JavaScript
5 14 (1.79%) Bash
6 10 (1.28%) C#
7 8 (1.03%) T-SQL
8 6 (0.77%) Clojure
8 6 (0.77%) Java
9 3 (0.38%) Bicep
9 3 (0.38%) Google Apps Script
9 3 (0.38%) Korn
9 3 (0.38%) Ruby
10 2 (0.26%) Perl
11 1 (0.13%) Apex Code
11 1 (0.13%) Groovy
11 1 (0.13%) Kusto Query Language
11 1 (0.13%) PL/SQL
11 1 (0.13%) Shell Script
11 1 (0.13%) TypeScript
Qualifications
1 221 (28.33%) Degree
2 137 (17.56%) Security Cleared
3 114 (14.62%) Microsoft Certification
4 109 (13.97%) SC Cleared
5 79 (10.13%) AWS Certification
6 72 (9.23%) MCSE
7 48 (6.15%) CTC Cleared
8 36 (4.62%) DBS Check
9 34 (4.36%) Azure Certification
10 33 (4.23%) ITIL Certification
11 30 (3.85%) Cisco Certification
12 26 (3.33%) PMI Certification
13 23 (2.95%) DV Cleared
13 23 (2.95%) PMP
14 21 (2.69%) Computer Science Degree
15 17 (2.18%) CCNA
16 16 (2.05%) ITIL Foundation Certificate
17 13 (1.67%) A+ Certification
17 13 (1.67%) BPSS Clearance
18 11 (1.41%) CISSP
Quality Assurance & Compliance
1 96 (12.31%) QA
2 94 (12.05%) SLA
3 39 (5.00%) Cyber Essentials
4 37 (4.74%) ISO/IEC 27001
5 33 (4.23%) GDPR
6 32 (4.10%) NIST
7 21 (2.69%) Cyber Essentials PLUS
8 10 (1.28%) PCI DSS
9 9 (1.15%) Data Quality
10 7 (0.90%) ISO 9001
11 6 (0.77%) GRC
12 5 (0.64%) PMO
13 4 (0.51%) COBIT
13 4 (0.51%) Def Stans
13 4 (0.51%) ISO 22301
13 4 (0.51%) ISO 9000
13 4 (0.51%) ISO/IEC 15288
13 4 (0.51%) SOC 2
14 2 (0.26%) Accessibility
14 2 (0.26%) Sarbanes-Oxley
System Software
1 104 (13.33%) Active Directory
2 18 (2.31%) VMware Infrastructure
3 13 (1.67%) Hyper-V
4 9 (1.15%) BitLocker
4 9 (1.15%) Docker
5 6 (0.77%) Microsoft Virtual Server
5 6 (0.77%) Virtual Servers
5 6 (0.77%) vSphere
6 5 (0.64%) Virtual Desktop
6 5 (0.64%) VMware ESXi
7 4 (0.51%) KVM
7 4 (0.51%) Virtual Machines
7 4 (0.51%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
9 2 (0.26%) Citrix Hypervisor
9 2 (0.26%) Oracle RAC
9 2 (0.26%) Veritas Cluster Server
10 1 (0.13%) Firmware
Systems Management
1 69 (8.85%) Microsoft Intune
2 33 (4.23%) SCCM
3 31 (3.97%) Ansible
4 22 (2.82%) Terraform
5 19 (2.44%) Kubernetes
6 12 (1.54%) Grafana
7 9 (1.15%) Jamf Pro
8 8 (1.03%) Single Sign-On
9 7 (0.90%) Puppet
9 7 (0.90%) ZABBIX
10 6 (0.77%) Graylog
10 6 (0.77%) Prometheus
11 5 (0.64%) vCenter Server
12 4 (0.51%) Proxmox
13 3 (0.38%) Check_MK
14 2 (0.26%) Active Directory Federation Services
14 2 (0.26%) Argo
14 2 (0.26%) FortiGate
14 2 (0.26%) PaperCut
14 2 (0.26%) Salt
Vendors
1 358 (45.90%) Microsoft
2 180 (23.08%) ServiceNow
3 88 (11.28%) Cisco
4 24 (3.08%) VMware
5 19 (2.44%) Oracle
6 17 (2.18%) Apple
6 17 (2.18%) Fortinet
6 17 (2.18%) Meraki
7 15 (1.92%) Splunk
8 12 (1.54%) Salesforce
9 11 (1.41%) Northgate
9 11 (1.41%) SAP
9 11 (1.41%) SonicWALL
10 10 (1.28%) Citrix
11 9 (1.15%) Google
11 9 (1.15%) IFS
11 9 (1.15%) Red Hat
11 9 (1.15%) Veeam
12 8 (1.03%) Dynatrace
12 8 (1.03%) Samsung