Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 25 August 2026, with comparisons to the same periods in the previous two years.

6 months to
25 Aug 2026
Same period 2025 Same period 2024
Rank 47 84 47
Rank change year-on-year +37 -37 +5
Permanent jobs citing ITIL 1,032 695 1,207
As % of all permanent jobs with remote/hybrid work options 4.46% 4.20% 4.86%
As % of the Processes & Methodologies category 5.42% 4.52% 5.56%
Number of salaries quoted 676 535 786
10th Percentile £30,000 £29,750 £31,250
25th Percentile £41,250 £35,000 £40,988
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £75,000 £67,500 £63,750
90th Percentile £84,375 £93,750 £80,000
UK median annual salary £52,500 £47,000 £49,990
% change year-on-year +11.70% -5.98% -0.02%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,038 15,384 21,698
As % of all permanent jobs with a WFH option 82.21% 92.95% 87.45%
Number of salaries quoted 13,740 8,914 14,935
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,500 £43,750
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £78,750
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.33%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 25 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (9.01%) SharePoint
2 49 (4.75%) Microsoft Exchange
3 12 (1.16%) Confluence
4 4 (0.39%) IIS
5 3 (0.29%) ArcGIS
5 3 (0.29%) OpenStack
5 3 (0.29%) SAS
6 2 (0.19%) Apache Airflow
6 2 (0.19%) CMS
6 2 (0.19%) Oracle Workflow
Applications
1 101 (9.79%) Microsoft Office
2 24 (2.33%) Microsoft Excel
3 14 (1.36%) Microsoft Project
4 12 (1.16%) Microsoft PowerPoint
5 4 (0.39%) Windchill
6 3 (0.29%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.71%) Remedy ITSM
2 6 (0.58%) Dynamics CRM
2 6 (0.58%) Shopify
2 6 (0.58%) Workday HCM
3 4 (0.39%) Payment Gateway
4 2 (0.19%) Carpe Diem
4 2 (0.19%) Elite 3E
4 2 (0.19%) Oracle Financials
4 2 (0.19%) Oracle iProcurement
4 2 (0.19%) SAP ERP
4 2 (0.19%) SAP QM
5 1 (0.097%) OpenText VIM for SAP
5 1 (0.097%) Oracle EBS
5 1 (0.097%) Oracle ERP
5 1 (0.097%) Oracle Payables
5 1 (0.097%) Primavera
5 1 (0.097%) Sage 200
5 1 (0.097%) Sparx Enterprise Architect
5 1 (0.097%) SystmOne
Cloud Services
1 311 (30.14%) Azure
2 292 (28.29%) Microsoft 365
3 175 (16.96%) AWS
4 165 (15.99%) Entra ID
5 123 (11.92%) SaaS
6 54 (5.23%) Power Platform
7 38 (3.68%) OneDrive
8 26 (2.52%) PowerApps
9 22 (2.13%) Microsoft Purview
10 21 (2.03%) Dynamics 365
10 21 (2.03%) Power Automate
11 16 (1.55%) GCP
12 12 (1.16%) Datadog
13 10 (0.97%) AWS CloudFormation
13 10 (0.97%) Azure Sentinel
14 8 (0.78%) Amazon EKS
14 8 (0.78%) Microsoft Copilot
15 7 (0.68%) Cloud Computing
15 7 (0.68%) Google Workspace
16 6 (0.58%) Cloudflare
Communications & Networking
1 72 (6.98%) Firewall
2 52 (5.04%) VPN
3 50 (4.84%) DNS
4 43 (4.17%) DHCP
5 35 (3.39%) TCP/IP
5 35 (3.39%) WAN
6 32 (3.10%) LAN
7 29 (2.81%) Network Security
8 28 (2.71%) Wi-Fi
9 18 (1.74%) Wireless
10 13 (1.26%) VLAN
11 11 (1.07%) Unified Communications
12 8 (0.78%) Broadband
13 7 (0.68%) BGP
13 7 (0.68%) MPLS
13 7 (0.68%) SD-WAN
13 7 (0.68%) VoIP
14 6 (0.58%) Software-Defined Networking
15 5 (0.48%) Cisco Nexus
16 4 (0.39%) Cisco ISE
Database & Business Intelligence
1 31 (3.00%) Power BI
2 23 (2.23%) SQL Server
3 14 (1.36%) Azure SQL Database
4 8 (0.78%) Oracle Database
5 7 (0.68%) MySQL
6 4 (0.39%) Relational Database
7 3 (0.29%) MongoDB
7 3 (0.29%) PostgreSQL
8 2 (0.19%) DynamoDB
8 2 (0.19%) Oracle BI Publisher
9 1 (0.097%) Oracle Exadata
9 1 (0.097%) RDBMS
Development Applications
1 66 (6.40%) JIRA
2 11 (1.07%) GitLab
3 4 (0.39%) Atlassian Bamboo
3 4 (0.39%) Bitbucket
3 4 (0.39%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.097%) Cucumber
5 1 (0.097%) Postman
5 1 (0.097%) REST Assured
General
1 542 (52.52%) Social Skills
2 203 (19.67%) Finance
3 123 (11.92%) Analytical Skills
4 106 (10.27%) Law
5 98 (9.50%) Public Sector
6 88 (8.53%) Legal
7 63 (6.10%) Banking
8 48 (4.65%) Swedish Language
9 45 (4.36%) Influencing Skills
9 45 (4.36%) Organisational Skills
10 43 (4.17%) Inclusion and Diversity
11 33 (3.20%) Manufacturing
12 28 (2.71%) Retail
13 23 (2.23%) Telecoms
14 21 (2.03%) French Language
14 21 (2.03%) Presentation Skills
15 20 (1.94%) Games
16 12 (1.16%) Advertising
16 12 (1.16%) Documentation Skills
17 11 (1.07%) Aerospace
Job Titles
1 199 (19.28%) Analyst
2 166 (16.09%) Senior
3 157 (15.21%) IT Manager
4 140 (13.57%) Service Manager
5 101 (9.79%) Service Analyst
6 98 (9.50%) IT Services Manager
7 89 (8.62%) Service Desk Analyst
8 87 (8.43%) Senior Manager
9 82 (7.95%) IT Support
10 79 (7.66%) Support Analyst
11 68 (6.59%) Lead
12 65 (6.30%) Support Engineer
13 62 (6.01%) Architect
14 49 (4.75%) Resilience Manager
15 46 (4.46%) IT Analyst
16 45 (4.36%) Applications Support
16 45 (4.36%) IT Engineer
17 41 (3.97%) IT Support Engineer
18 39 (3.78%) Infrastructure Engineer
19 37 (3.59%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.84%) Middleware
2 33 (3.20%) Terraform
3 14 (1.36%) REST
3 14 (1.36%) SOAP
4 8 (0.78%) .NET
5 6 (0.58%) Web Services
6 5 (0.48%) OAuth
6 5 (0.48%) OpenID
7 4 (0.39%) CSS
7 4 (0.39%) EDI
7 4 (0.39%) HTML
7 4 (0.39%) YAML
8 3 (0.29%) AngularJS
8 3 (0.29%) React
9 2 (0.19%) 802.1X
9 2 (0.19%) Gherkin
9 2 (0.19%) Kafka
9 2 (0.19%) RabbitMQ
9 2 (0.19%) SAP Fiori
9 2 (0.19%) Spring Boot
Miscellaneous
1 57 (5.52%) Cyber Threat
2 41 (3.97%) Onboarding
3 39 (3.78%) Management Information System
4 36 (3.49%) Self-Motivation
5 34 (3.29%) Data Centre
6 29 (2.81%) Cyberattack
7 26 (2.52%) Enterprise Software
8 24 (2.33%) Driving Licence
8 24 (2.33%) Hybrid Cloud
9 23 (2.23%) CMDB
10 19 (1.84%) Product Ownership
11 11 (1.07%) Client/Server
11 11 (1.07%) Cloud Native
12 10 (0.97%) Operational Technology
13 9 (0.87%) PKI
14 8 (0.78%) Analytical Mindset
14 8 (0.78%) AS400
14 8 (0.78%) Legacy Systems
15 7 (0.68%) Greenfield Project
15 7 (0.68%) LIMS
Operating Systems
1 177 (17.15%) Windows
2 59 (5.72%) Windows Server
3 29 (2.81%) Linux
4 28 (2.71%) Windows 10
5 16 (1.55%) Android
6 14 (1.36%) Apple iOS
6 14 (1.36%) Mac OS
7 9 (0.87%) Unix
8 6 (0.58%) Red Hat Enterprise Linux
9 5 (0.48%) Windows Server 2016
9 5 (0.48%) Windows Server 2019
10 4 (0.39%) CentOS
11 3 (0.29%) Debian
11 3 (0.29%) VMS
12 1 (0.097%) AIX
12 1 (0.097%) Solaris
12 1 (0.097%) Ubuntu
12 1 (0.097%) Windows Server 2012
Processes & Methodologies
1 366 (35.47%) Continuous Improvement
2 311 (30.14%) ITSM
3 290 (28.10%) Problem-Solving
4 272 (26.36%) Service Management
5 221 (21.41%) Customer Service
6 204 (19.77%) Agile
7 203 (19.67%) Stakeholder Engagement
8 201 (19.48%) Stakeholder Management
9 185 (17.93%) Service Delivery
10 173 (16.76%) Mentoring
11 169 (16.38%) Project Delivery
12 151 (14.63%) Cybersecurity
13 140 (13.57%) PRINCE2
14 128 (12.40%) Information Security
15 126 (12.21%) DevOps
16 118 (11.43%) Change Management
17 115 (11.14%) AI
18 109 (10.56%) Collaborative Working
19 103 (9.98%) Project Management
20 102 (9.88%) TOGAF
Programming Languages
1 87 (8.43%) PowerShell
2 64 (6.20%) SQL
3 31 (3.00%) Python
4 23 (2.23%) JavaScript
5 13 (1.26%) Bash
6 9 (0.87%) Java
7 8 (0.78%) Clojure
7 8 (0.78%) RPG
8 7 (0.68%) T-SQL
9 6 (0.58%) Bicep
10 4 (0.39%) C#
11 3 (0.29%) PL/SQL
11 3 (0.29%) Ruby
12 2 (0.19%) Google Apps Script
12 2 (0.19%) Groovy
12 2 (0.19%) Korn
12 2 (0.19%) TypeScript
13 1 (0.097%) Apex Code
13 1 (0.097%) Kusto Query Language
13 1 (0.097%) Shell Script
Qualifications
1 227 (22.00%) Degree
2 115 (11.14%) CISSP
3 114 (11.05%) Security Cleared
4 113 (10.95%) CISM
5 105 (10.17%) ITIL Certification
6 102 (9.88%) Microsoft Certification
7 84 (8.14%) AWS Certification
8 81 (7.85%) SC Cleared
9 72 (6.98%) MCSE
10 65 (6.30%) DBS Check
11 62 (6.01%) A+ Certification
12 61 (5.91%) Network+ Certification
13 52 (5.04%) PMP
14 48 (4.65%) Azure Certification
15 47 (4.55%) PMI Certification
16 37 (3.59%) Cisco Certification
17 31 (3.00%) DV Cleared
18 25 (2.42%) PRINCE2 Practitioner
19 23 (2.23%) Computer Science Degree
20 22 (2.13%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 101 (9.79%) QA
2 97 (9.40%) SLA
3 79 (7.66%) NIST
4 55 (5.33%) ISO 22301
5 52 (5.04%) GDPR
6 48 (4.65%) Cyber Essentials
6 48 (4.65%) ISO/IEC 27001
7 20 (1.94%) Cyber Essentials PLUS
7 20 (1.94%) PCI DSS
8 15 (1.45%) ISO/IEC 20000
9 13 (1.26%) COBIT
9 13 (1.26%) ISO 9001
10 10 (0.97%) PMO
11 9 (0.87%) Data Quality
12 7 (0.68%) GxP
13 6 (0.58%) GRC
14 5 (0.48%) Accessibility
15 4 (0.39%) Def Stans
15 4 (0.39%) ISO 9000
15 4 (0.39%) ISO/IEC 15288
System Software
1 190 (18.41%) Active Directory
2 33 (3.20%) Hyper-V
3 32 (3.10%) VMware Infrastructure
4 9 (0.87%) BitLocker
5 8 (0.78%) VMware NSX
5 8 (0.78%) vSphere
6 7 (0.68%) Virtual Machines
7 6 (0.58%) Docker
8 5 (0.48%) Virtual Desktop
8 5 (0.48%) VMware ESXi
9 4 (0.39%) KVM
9 4 (0.39%) Slurm Workload Manager
10 3 (0.29%) Microsoft Virtual Server
10 3 (0.29%) Terminal Services
10 3 (0.29%) Virtual Servers
11 2 (0.19%) Oracle RAC
12 1 (0.097%) Citrix Hypervisor
12 1 (0.097%) GPFS
12 1 (0.097%) Lustre
Systems Management
1 145 (14.05%) Microsoft Intune
2 40 (3.88%) Ansible
3 36 (3.49%) SCCM
4 22 (2.13%) Grafana
5 17 (1.65%) Kubernetes
6 12 (1.16%) ZABBIX
7 7 (0.68%) FortiGate
7 7 (0.68%) Jamf Pro
7 7 (0.68%) Single Sign-On
8 6 (0.58%) Graylog
8 6 (0.58%) Systems Management Server (SMS)
9 5 (0.48%) Puppet
9 5 (0.48%) vCenter Server
10 4 (0.39%) Autotask
10 4 (0.39%) Prometheus
10 4 (0.39%) Proxmox
11 3 (0.29%) Check_MK
12 2 (0.19%) Argo
12 2 (0.19%) HP Fortify
12 2 (0.19%) Salt
Vendors
1 432 (41.86%) Microsoft
2 216 (20.93%) ServiceNow
3 54 (5.23%) CyberArk
4 42 (4.07%) VMware
5 41 (3.97%) Cisco
6 28 (2.71%) Remedy
7 27 (2.62%) Fortinet
7 27 (2.62%) SonicWALL
8 20 (1.94%) BMC
9 19 (1.84%) Oracle
10 13 (1.26%) Dynatrace
11 12 (1.16%) Apple
11 12 (1.16%) YouTube
12 11 (1.07%) Palo Alto
12 11 (1.07%) Veeam
13 10 (0.97%) Meraki
14 9 (0.87%) Salesforce
14 9 (0.87%) SAP
14 9 (0.87%) Splunk
15 8 (0.78%) IBM