Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 5 June 2026, with comparisons to the same periods in the previous two years.

6 months to
5 Jun 2026
Same period 2025 Same period 2024
Rank 52 85 48
Rank change year-on-year +33 -37 +12
Permanent jobs citing ITIL 784 652 1,622
As % of all permanent jobs with remote/hybrid work options 4.07% 4.39% 4.83%
As % of the Processes & Methodologies category 4.95% 4.63% 5.38%
Number of salaries quoted 575 472 1,302
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,071 £37,250 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £54,000
Median % change year-on-year +4.76% -2.78% +2.86%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £84,250 £84,975 £77,500
UK median annual salary £52,500 £50,000 £48,500
% change year-on-year +5.00% +3.09% +2.11%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,830 14,077 30,138
As % of all permanent jobs with a WFH option 82.08% 94.70% 89.69%
Number of salaries quoted 11,320 8,261 23,558
10th Percentile £35,000 £30,000 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.69%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 5 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 87 (11.10%) SharePoint
2 52 (6.63%) Microsoft Exchange
3 6 (0.77%) Confluence
4 5 (0.64%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.26%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 135 (17.22%) Microsoft Office
2 18 (2.30%) Microsoft Excel
3 16 (2.04%) Microsoft Project
4 10 (1.28%) Microsoft PowerPoint
5 4 (0.51%) Windchill
6 1 (0.13%) MS Visio
Business Applications
1 10 (1.28%) NEC Housing
2 6 (0.77%) Remedy ITSM
3 3 (0.38%) Dynamics CRM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.26%) SAP ERP
4 2 (0.26%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 320 (40.82%) Microsoft 365
2 211 (26.91%) Azure
3 133 (16.96%) Entra ID
4 117 (14.92%) AWS
5 52 (6.63%) Power Platform
6 46 (5.87%) SaaS
7 29 (3.70%) OneDrive
8 21 (2.68%) PowerApps
9 15 (1.91%) Power Automate
10 12 (1.53%) Dynamics 365
11 9 (1.15%) AWS CloudFormation
11 9 (1.15%) Azure Sentinel
12 8 (1.02%) Amazon EKS
12 8 (1.02%) Cloud Computing
12 8 (1.02%) Google Workspace
13 7 (0.89%) Azure DevOps
13 7 (0.89%) Microsoft Purview
13 7 (0.89%) Mimecast
14 6 (0.77%) GCP
14 6 (0.77%) Microsoft Copilot
Communications & Networking
1 51 (6.51%) Firewall
2 48 (6.12%) DNS
3 43 (5.48%) VPN
4 34 (4.34%) DHCP
5 33 (4.21%) WAN
6 29 (3.70%) Wi-Fi
7 27 (3.44%) LAN
8 24 (3.06%) TCP/IP
9 19 (2.42%) VoIP
10 14 (1.79%) Network Security
11 11 (1.40%) SD-WAN
12 10 (1.28%) VLAN
13 9 (1.15%) SSL
14 8 (1.02%) Broadband
15 6 (0.77%) Wireless
16 5 (0.64%) BGP
16 5 (0.64%) HTTP
16 5 (0.64%) MPLS
17 4 (0.51%) Structured Cabling
17 4 (0.51%) Telnet
Database & Business Intelligence
1 32 (4.08%) Power BI
2 28 (3.57%) SQL Server
3 14 (1.79%) Azure SQL Database
4 8 (1.02%) MySQL
4 8 (1.02%) Oracle Database
5 4 (0.51%) PostgreSQL
5 4 (0.51%) Relational Database
6 3 (0.38%) MongoDB
7 2 (0.26%) InfluxDB
7 2 (0.26%) SAP HANA
8 1 (0.13%) DynamoDB
8 1 (0.13%) Metadata
8 1 (0.13%) Oracle Exadata
8 1 (0.13%) RDBMS
8 1 (0.13%) Tableau
Development Applications
1 46 (5.87%) JIRA
2 11 (1.40%) GitLab
3 3 (0.38%) Atlassian Bamboo
3 3 (0.38%) Bitbucket
3 3 (0.38%) Eclipse
4 2 (0.26%) Rational Rhapsody
5 1 (0.13%) Cucumber
5 1 (0.13%) Cypress.io
5 1 (0.13%) Jenkins
5 1 (0.13%) Maven
5 1 (0.13%) Postman
5 1 (0.13%) REST Assured
5 1 (0.13%) SonarQube
General
1 406 (51.79%) Social Skills
2 127 (16.20%) Finance
3 83 (10.59%) Public Sector
4 81 (10.33%) Analytical Skills
5 52 (6.63%) Back Office
6 51 (6.51%) Inclusion and Diversity
7 49 (6.25%) French Language
8 30 (3.83%) Banking
9 28 (3.57%) Law
10 26 (3.32%) Organisational Skills
11 24 (3.06%) Legal
11 24 (3.06%) Manufacturing
12 20 (2.55%) Retail
13 18 (2.30%) Influencing Skills
14 16 (2.04%) Swedish Language
15 14 (1.79%) Games
16 10 (1.28%) Presentation Skills
17 8 (1.02%) Documentation Skills
18 7 (0.89%) Front Office
19 5 (0.64%) Aerospace
Job Titles
1 161 (20.54%) Analyst
2 121 (15.43%) Support Engineer
3 93 (11.86%) Service Manager
4 89 (11.35%) Senior
5 85 (10.84%) Service Analyst
6 75 (9.57%) Service Desk Analyst
7 68 (8.67%) IT Manager
8 67 (8.55%) IT Support
9 66 (8.42%) Support Analyst
10 59 (7.53%) Applications Support
11 53 (6.76%) Desktop Engineer
11 53 (6.76%) Desktop Support
11 53 (6.76%) Lead
11 53 (6.76%) Site Engineer
12 51 (6.51%) Desktop Support Engineer
12 51 (6.51%) IT Engineer
13 49 (6.25%) Infrastructure Engineer
14 48 (6.12%) Architect
14 48 (6.12%) IT Services Manager
15 40 (5.10%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 14 (1.79%) REST
1 14 (1.79%) SOAP
2 10 (1.28%) .NET
3 7 (0.89%) CSS
3 7 (0.89%) HTML
4 4 (0.51%) Middleware
4 4 (0.51%) OAuth
4 4 (0.51%) OpenID
4 4 (0.51%) SAP Fiori
4 4 (0.51%) YAML
5 3 (0.38%) OpenTelemetry
5 3 (0.38%) Web Services
6 2 (0.26%) AngularJS
6 2 (0.26%) FIX Protocol
6 2 (0.26%) JSON
6 2 (0.26%) Kafka
6 2 (0.26%) Microsoft Graph
6 2 (0.26%) RabbitMQ
6 2 (0.26%) React
6 2 (0.26%) WAMP
Miscellaneous
1 31 (3.95%) Data Centre
1 31 (3.95%) Driving Licence
2 28 (3.57%) Cyberattack
3 25 (3.19%) Hybrid Cloud
4 24 (3.06%) Onboarding
5 21 (2.68%) CMDB
6 20 (2.55%) Management Information System
7 16 (2.04%) Product Ownership
8 15 (1.91%) Self-Motivation
9 11 (1.40%) Client/Server
9 11 (1.40%) Enterprise Software
10 10 (1.28%) Cloud Native
11 9 (1.15%) Analytical Mindset
11 9 (1.15%) Legacy Systems
12 8 (1.02%) Cyber Threat
12 8 (1.02%) Housing Association
12 8 (1.02%) PKI
13 7 (0.89%) Social Media
14 6 (0.77%) Low-Code
14 6 (0.77%) PMI
Operating Systems
1 203 (25.89%) Windows
2 81 (10.33%) Windows 10
3 45 (5.74%) Linux
4 42 (5.36%) Windows Server
5 26 (3.32%) Android
6 23 (2.93%) Apple iOS
7 11 (1.40%) Unix
8 7 (0.89%) Red Hat Enterprise Linux
9 6 (0.77%) Mac OS
9 6 (0.77%) Windows Server 2016
10 5 (0.64%) Windows Server 2019
11 4 (0.51%) CentOS
12 3 (0.38%) Debian
12 3 (0.38%) VMS
13 2 (0.26%) Ubuntu
14 1 (0.13%) AIX
14 1 (0.13%) Solaris
Processes & Methodologies
1 247 (31.51%) Continuous Improvement
2 217 (27.68%) Problem-Solving
3 214 (27.30%) ITSM
4 213 (27.17%) Customer Service
5 192 (24.49%) Service Management
6 147 (18.75%) Service Delivery
7 112 (14.29%) Cybersecurity
8 111 (14.16%) Agile
9 102 (13.01%) Stakeholder Management
10 91 (11.61%) Mentoring
11 78 (9.95%) Performance Metrics
12 76 (9.69%) DevOps
13 75 (9.57%) Stakeholder Engagement
14 72 (9.18%) Change Management
15 67 (8.55%) Customer Experience
15 67 (8.55%) Roadmaps
16 66 (8.42%) Analytics
16 66 (8.42%) Project Delivery
17 64 (8.16%) Coaching
17 64 (8.16%) Project Management
Programming Languages
1 67 (8.55%) SQL
2 63 (8.04%) PowerShell
3 28 (3.57%) Python
4 17 (2.17%) JavaScript
5 15 (1.91%) Bash
6 10 (1.28%) C#
7 8 (1.02%) Clojure
7 8 (1.02%) T-SQL
8 7 (0.89%) Java
9 3 (0.38%) Bicep
9 3 (0.38%) Google Apps Script
9 3 (0.38%) Korn
9 3 (0.38%) Ruby
10 2 (0.26%) Perl
10 2 (0.26%) RPG
11 1 (0.13%) Apex Code
11 1 (0.13%) Groovy
11 1 (0.13%) Kusto Query Language
11 1 (0.13%) PL/SQL
11 1 (0.13%) Shell Script
Qualifications
1 231 (29.46%) Degree
2 135 (17.22%) Security Cleared
3 117 (14.92%) Microsoft Certification
4 109 (13.90%) SC Cleared
5 80 (10.20%) AWS Certification
6 71 (9.06%) MCSE
7 48 (6.12%) CTC Cleared
8 40 (5.10%) DBS Check
9 39 (4.97%) Azure Certification
10 32 (4.08%) ITIL Certification
11 31 (3.95%) Cisco Certification
12 28 (3.57%) PMI Certification
13 25 (3.19%) PMP
14 23 (2.93%) DV Cleared
15 21 (2.68%) Computer Science Degree
16 18 (2.30%) CCNA
17 17 (2.17%) BPSS Clearance
17 17 (2.17%) ITIL Foundation Certificate
18 13 (1.66%) A+ Certification
19 11 (1.40%) Network+ Certification
Quality Assurance & Compliance
1 99 (12.63%) SLA
2 95 (12.12%) QA
3 40 (5.10%) Cyber Essentials
4 37 (4.72%) ISO/IEC 27001
5 35 (4.46%) GDPR
6 30 (3.83%) NIST
7 22 (2.81%) Cyber Essentials PLUS
8 11 (1.40%) PCI DSS
9 9 (1.15%) Data Quality
9 9 (1.15%) ISO 9001
10 5 (0.64%) COBIT
10 5 (0.64%) GRC
10 5 (0.64%) ISO 22301
10 5 (0.64%) PMO
11 4 (0.51%) Def Stans
11 4 (0.51%) ISO 9000
11 4 (0.51%) ISO/IEC 15288
12 2 (0.26%) SOC 2
13 1 (0.13%) Accessibility
13 1 (0.13%) NCSC
System Software
1 104 (13.27%) Active Directory
2 17 (2.17%) VMware Infrastructure
3 14 (1.79%) Hyper-V
4 9 (1.15%) BitLocker
4 9 (1.15%) Docker
5 6 (0.77%) Microsoft Virtual Server
5 6 (0.77%) Virtual Servers
5 6 (0.77%) vSphere
6 5 (0.64%) Virtual Desktop
6 5 (0.64%) VMware ESXi
7 4 (0.51%) KVM
7 4 (0.51%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
8 3 (0.38%) Virtual Machines
9 2 (0.26%) Citrix Hypervisor
9 2 (0.26%) Oracle RAC
10 1 (0.13%) Firmware
10 1 (0.13%) Veritas Cluster Server
Systems Management
1 77 (9.82%) Microsoft Intune
2 34 (4.34%) SCCM
3 29 (3.70%) Ansible
4 21 (2.68%) Terraform
5 20 (2.55%) Kubernetes
6 12 (1.53%) Grafana
7 9 (1.15%) Jamf Pro
8 8 (1.02%) Single Sign-On
9 7 (0.89%) Puppet
9 7 (0.89%) ZABBIX
10 6 (0.77%) Graylog
10 6 (0.77%) Prometheus
11 5 (0.64%) vCenter Server
12 4 (0.51%) Proxmox
13 3 (0.38%) Autotask
13 3 (0.38%) Check_MK
14 2 (0.26%) Argo
14 2 (0.26%) FortiGate
14 2 (0.26%) PaperCut
14 2 (0.26%) Salt
Vendors
1 362 (46.17%) Microsoft
2 183 (23.34%) ServiceNow
3 89 (11.35%) Cisco
4 23 (2.93%) VMware
5 20 (2.55%) Meraki
5 20 (2.55%) Oracle
6 19 (2.42%) Fortinet
7 18 (2.30%) Apple
8 14 (1.79%) Splunk
9 13 (1.66%) SonicWALL
10 12 (1.53%) Salesforce
10 12 (1.53%) Veeam
11 11 (1.40%) IFS
11 11 (1.40%) SAP
12 10 (1.28%) Citrix
12 10 (1.28%) Northgate
13 8 (1.02%) BMC
13 8 (1.02%) Google
13 8 (1.02%) Samsung
14 7 (0.89%) Dynatrace