Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 23 February 2026, with comparisons to the same periods in the previous two years.

6 months to
23 Feb 2026
Same period 2025 Same period 2024
Rank 38 45 42
Rank change year-on-year +7 -3 +19
Permanent jobs citing ITIL 896 910 1,604
As % of all permanent jobs with remote/hybrid work options 5.49% 5.96% 5.78%
As % of the Processes & Methodologies category 6.39% 6.27% 6.23%
Number of salaries quoted 532 547 1,330
10th Percentile £29,750 £31,250 £30,000
25th Percentile £35,000 £41,250 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £67,500 £68,250 £64,690
90th Percentile £85,000 £81,250 £78,750
UK median annual salary £50,000 £51,251 £50,000
% change year-on-year -2.44% +2.50% +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,012 14,514 25,744
As % of all permanent jobs with a WFH option 85.84% 95.01% 92.69%
Number of salaries quoted 9,096 8,740 21,398
10th Percentile £30,625 £36,250 £34,757
25th Percentile £42,500 £47,500 £43,000
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £82,500 £76,250
90th Percentile £100,000 £103,750 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 23 February 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 81 (9.04%) SharePoint
2 65 (7.25%) Microsoft Exchange
3 11 (1.23%) Tomcat
3 11 (1.23%) WebSphere
3 11 (1.23%) WebSphere Application Server
4 6 (0.67%) Confluence
5 3 (0.33%) IIS
5 3 (0.33%) OpenStack
6 1 (0.11%) CMS
6 1 (0.11%) HCL Domino
6 1 (0.11%) HCL Notes
6 1 (0.11%) Oracle Workflow
Applications
1 227 (25.33%) Microsoft Office
2 26 (2.90%) Microsoft Excel
3 19 (2.12%) Microsoft Project
4 6 (0.67%) MS Visio
5 5 (0.56%) Microsoft PowerPoint
6 1 (0.11%) AutoCAD
6 1 (0.11%) Chatbot
Business Applications
1 17 (1.90%) Remedy ITSM
2 12 (1.34%) NEC Housing
3 7 (0.78%) SAP S/4HANA
4 5 (0.56%) Dynamics CRM
5 3 (0.33%) Oracle EBS
5 3 (0.33%) Sage 200
5 3 (0.33%) Sage 50
5 3 (0.33%) Sage CRM
6 2 (0.22%) Adaptiv
6 2 (0.22%) Dynamics AX
7 1 (0.11%) Elite 3E
7 1 (0.11%) Raiser’s Edge
7 1 (0.11%) SAP GRC
7 1 (0.11%) SAP IBP
7 1 (0.11%) SAP MII
7 1 (0.11%) SAP PP
7 1 (0.11%) Shopify
Cloud Services
1 388 (43.30%) Microsoft 365
2 234 (26.12%) Azure
3 205 (22.88%) AWS
4 152 (16.96%) Entra ID
5 41 (4.58%) Power Platform
6 32 (3.57%) SaaS
7 24 (2.68%) Azure DevOps
8 18 (2.01%) Azure Monitor
8 18 (2.01%) OneDrive
9 14 (1.56%) Mimecast
10 13 (1.45%) Dynamics 365
11 12 (1.34%) GCP
11 12 (1.34%) IaaS
11 12 (1.34%) PaaS
11 12 (1.34%) PowerApps
12 10 (1.12%) AWS CloudFormation
12 10 (1.12%) Datadog
13 8 (0.89%) GitHub
13 8 (0.89%) Google Workspace
14 7 (0.78%) Power Automate
Communications & Networking
1 63 (7.03%) DNS
2 57 (6.36%) Firewall
3 53 (5.92%) VPN
4 42 (4.69%) WAN
5 38 (4.24%) DHCP
6 33 (3.68%) LAN
6 33 (3.68%) Wi-Fi
7 28 (3.13%) TCP/IP
8 24 (2.68%) SSL
9 21 (2.34%) VLAN
9 21 (2.34%) VoIP
10 19 (2.12%) SD-WAN
11 16 (1.79%) Network Security
12 11 (1.23%) Telnet
13 8 (0.89%) HTTP
14 7 (0.78%) IP Telephony
14 7 (0.78%) Structured Cabling
15 6 (0.67%) Remote Desktop
16 5 (0.56%) Internet
16 5 (0.56%) Intrusion Detection
Database & Business Intelligence
1 31 (3.46%) Power BI
2 25 (2.79%) SQL Server
3 12 (1.34%) Azure SQL Database
3 12 (1.34%) PostgreSQL
4 11 (1.23%) DB2
5 5 (0.56%) MySQL
5 5 (0.56%) NoSQL
6 4 (0.45%) Amazon RDS
6 4 (0.45%) Tableau
7 2 (0.22%) Data Lake
7 2 (0.22%) InfluxDB
7 2 (0.22%) Oracle Database
7 2 (0.22%) Relational Database
7 2 (0.22%) SAP HANA
7 2 (0.22%) SQL Server Integration Services
8 1 (0.11%) Crystal Reports
8 1 (0.11%) Data Warehouse
8 1 (0.11%) Metadata
8 1 (0.11%) SQL Server Reporting Services
Development Applications
1 50 (5.58%) JIRA
2 8 (0.89%) GitLab
3 5 (0.56%) Jenkins
4 2 (0.22%) Rational Rhapsody
5 1 (0.11%) Visual Studio
General
1 469 (52.34%) Social Skills
2 156 (17.41%) Finance
3 120 (13.39%) French Language
4 91 (10.16%) Swedish Language
5 75 (8.37%) Analytical Skills
6 67 (7.48%) Back Office
7 55 (6.14%) Public Sector
8 44 (4.91%) Organisational Skills
9 37 (4.13%) Banking
9 37 (4.13%) Law
10 31 (3.46%) Inclusion and Diversity
11 25 (2.79%) Legal
12 23 (2.57%) Retail
13 15 (1.67%) Telecoms
14 14 (1.56%) Manufacturing
15 12 (1.34%) Presentation Skills
16 11 (1.23%) Documentation Skills
17 9 (1.00%) Influencing Skills
18 8 (0.89%) Front Office
19 7 (0.78%) Investment Banking
Job Titles
1 249 (27.79%) Analyst
2 148 (16.52%) Service Analyst
3 139 (15.51%) Service Desk Analyst
4 128 (14.29%) Support Engineer
5 104 (11.61%) Lead
6 81 (9.04%) Support Analyst
7 80 (8.93%) IT Support
8 72 (8.04%) Senior
9 70 (7.81%) Desktop Support
9 70 (7.81%) IT Analyst
10 64 (7.14%) Desktop Engineer
10 64 (7.14%) Desktop Support Engineer
11 63 (7.03%) Site Engineer
12 59 (6.58%) Service Manager
13 52 (5.80%) Applications Support
13 52 (5.80%) IT Manager
14 43 (4.80%) IT Engineer
15 42 (4.69%) IT Support Analyst
16 41 (4.58%) Infrastructure Engineer
17 33 (3.68%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 12 (1.34%) CSS
1 12 (1.34%) HTML
1 12 (1.34%) JSON
1 12 (1.34%) LDAP
2 11 (1.23%) LAPP Stack
2 11 (1.23%) WebSphere MQ
3 9 (1.00%) XML
4 8 (0.89%) FIX Protocol
4 8 (0.89%) REST
4 8 (0.89%) SOAP
5 5 (0.56%) EDI
5 5 (0.56%) Elastic Stack
5 5 (0.56%) Middleware
6 4 (0.45%) OpenTelemetry
6 4 (0.45%) SAP Fiori
7 3 (0.33%) OAuth
7 3 (0.33%) Web Services
8 2 (0.22%) .NET
8 2 (0.22%) AngularJS
8 2 (0.22%) OpenID
Miscellaneous
1 75 (8.37%) Security Operations Centre
2 70 (7.81%) Operational Technology
3 68 (7.59%) Cyber Kill Chain
3 68 (7.59%) Cyber Threat
4 44 (4.91%) Onboarding
5 43 (4.80%) Management Information System
6 38 (4.24%) Driving Licence
7 30 (3.35%) Data Centre
8 24 (2.68%) CMDB
9 23 (2.57%) Product Ownership
10 16 (1.79%) Enterprise Software
11 14 (1.56%) Linux Command Line
12 13 (1.45%) Legacy Systems
12 13 (1.45%) Self-Motivation
13 12 (1.34%) Client/Server
14 11 (1.23%) Social Media
15 9 (1.00%) Hybrid Cloud
15 9 (1.00%) Security Posture
16 8 (0.89%) Clustering
16 8 (0.89%) Fixed Income
Operating Systems
1 268 (29.91%) Windows
2 93 (10.38%) Windows 10
3 81 (9.04%) Linux
4 80 (8.93%) Windows Server
5 28 (3.13%) Unix
6 19 (2.12%) Android
6 19 (2.12%) Apple iOS
7 16 (1.79%) Red Hat Enterprise Linux
8 10 (1.12%) Mac OS
9 6 (0.67%) VMS
10 4 (0.45%) Windows Server 2016
11 2 (0.22%) Ubuntu
11 2 (0.22%) Windows Server 2012
12 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 301 (33.59%) Customer Service
2 284 (31.70%) ITSM
3 220 (24.55%) Continuous Improvement
4 184 (20.54%) Problem-Solving
5 167 (18.64%) Service Management
6 165 (18.42%) Mentoring
7 155 (17.30%) Coaching
8 146 (16.29%) Service Delivery
9 141 (15.74%) Roadmaps
10 138 (15.40%) Cybersecurity
11 135 (15.07%) Stakeholder Management
12 126 (14.06%) Performance Metrics
13 109 (12.17%) Analytics
14 99 (11.05%) Business Strategy
14 99 (11.05%) Change Management
14 99 (11.05%) Technology Roadmap
15 98 (10.94%) Risk Management
16 95 (10.60%) Asset Management
17 94 (10.49%) Agile
18 88 (9.82%) Customer Experience
Programming Languages
1 92 (10.27%) PowerShell
2 62 (6.92%) SQL
3 54 (6.03%) Python
4 27 (3.01%) Bash
5 21 (2.34%) JavaScript
6 11 (1.23%) Bicep
7 6 (0.67%) T-SQL
8 5 (0.56%) C#
9 4 (0.45%) R
10 3 (0.33%) Perl
11 2 (0.22%) Google Apps Script
11 2 (0.22%) Java
12 1 (0.11%) Korn
12 1 (0.11%) PL/SQL
12 1 (0.11%) VB.NET
Qualifications
1 287 (32.03%) Degree
2 190 (21.21%) Microsoft Certification
3 148 (16.52%) AWS Certification
4 133 (14.84%) MCSE
5 121 (13.50%) Security Cleared
6 109 (12.17%) SC Cleared
7 60 (6.70%) CTC Cleared
8 48 (5.36%) ITIL Foundation Certificate
9 42 (4.69%) Cisco Certification
10 37 (4.13%) ITIL Certification
11 33 (3.68%) Azure Certification
11 33 (3.68%) CCNA
12 23 (2.57%) CISSP
12 23 (2.57%) Computer Science Degree
13 21 (2.34%) DBS Check
14 20 (2.23%) CCNP
15 19 (2.12%) PMI Certification
16 18 (2.01%) BPSS Clearance
16 18 (2.01%) PMP
17 17 (1.90%) Network+ Certification
Quality Assurance & Compliance
1 137 (15.29%) QA
2 121 (13.50%) SLA
3 113 (12.61%) ISO/IEC 27001
4 78 (8.71%) NIST
5 68 (7.59%) ISO/IEC 27005
6 40 (4.46%) Cyber Essentials
7 18 (2.01%) GDPR
8 13 (1.45%) Cyber Essentials PLUS
9 9 (1.00%) COBIT
9 9 (1.00%) Data Quality
10 7 (0.78%) GRC
11 4 (0.45%) Sarbanes-Oxley
11 4 (0.45%) SOC 2
12 3 (0.33%) PMO
13 2 (0.22%) Accessibility
13 2 (0.22%) ISO/IEC 19770
13 2 (0.22%) ISO/IEC 20000
13 2 (0.22%) NCSC
13 2 (0.22%) PCI DSS
14 1 (0.11%) ISO 9001
System Software
1 133 (14.84%) Active Directory
2 32 (3.57%) Hyper-V
2 32 (3.57%) VMware Infrastructure
3 21 (2.34%) Virtual Machines
4 17 (1.90%) Virtual Desktop
5 11 (1.23%) Docker
6 4 (0.45%) Veritas Cluster Server
7 3 (0.33%) Firmware
7 3 (0.33%) Microsoft Virtual Server
7 3 (0.33%) Virtual Servers
8 2 (0.22%) vSphere
9 1 (0.11%) Citrix Hypervisor
9 1 (0.11%) vCloud
Systems Management
1 83 (9.26%) Microsoft Intune
2 43 (4.80%) Terraform
3 25 (2.79%) SCCM
4 22 (2.46%) Ansible
5 14 (1.56%) Kubernetes
6 12 (1.34%) Grafana
7 11 (1.23%) Jamf Pro
8 10 (1.12%) Prometheus
9 5 (0.56%) Autotask
9 5 (0.56%) SCOM
10 4 (0.45%) PaperCut
10 4 (0.45%) Single Sign-On
11 3 (0.33%) Nagios
11 3 (0.33%) Puppet
12 2 (0.22%) Dell DRAC
13 1 (0.11%) Active Directory Federation Services
13 1 (0.11%) AirWatch
13 1 (0.11%) EMC NetWorker
13 1 (0.11%) Forefront Identity Manager
13 1 (0.11%) FortiGate
Vendors
1 422 (47.10%) Microsoft
2 234 (26.12%) ServiceNow
3 116 (12.95%) Cisco
4 42 (4.69%) VMware
5 26 (2.90%) Apple
6 22 (2.46%) Meraki
7 20 (2.23%) BMC
7 20 (2.23%) Oracle
8 19 (2.12%) Red Hat
9 18 (2.01%) Remedy
10 17 (1.90%) Splunk
11 12 (1.34%) Citrix
11 12 (1.34%) IBM
11 12 (1.34%) SAP
12 11 (1.23%) Mitel
12 11 (1.23%) Northgate
13 10 (1.12%) Samsung
14 9 (1.00%) Veeam
15 8 (0.89%) Google
15 8 (0.89%) SolarWinds