Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 17 March 2026, with comparisons to the same periods in the previous two years.

6 months to
17 Mar 2026
Same period 2025 Same period 2024
Rank 38 51 42
Rank change year-on-year +13 -9 +19
Permanent jobs citing ITIL 859 777 1,702
As % of all permanent jobs with remote/hybrid work options 5.08% 5.72% 5.67%
As % of the Processes & Methodologies category 5.98% 6.01% 6.16%
Number of salaries quoted 526 542 1,410
10th Percentile £30,000 £31,250 £30,000
25th Percentile £35,000 £40,620 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £54,000
Median % change year-on-year -9.09% +1.85% +8.00%
75th Percentile £68,375 £68,568 £65,000
90th Percentile £84,375 £82,375 £78,750
UK median annual salary £50,000 £50,500 £50,000
% change year-on-year -0.99% +1.00% +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,370 12,931 27,637
As % of all permanent jobs with a WFH option 85.06% 95.25% 92.08%
Number of salaries quoted 9,432 8,809 22,885
10th Percentile £31,250 £33,000 £34,000
25th Percentile £42,500 £46,250 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £81,250 £75,772
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -11.41%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 17 March 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 76 (8.85%) SharePoint
2 62 (7.22%) Microsoft Exchange
3 7 (0.81%) Tomcat
3 7 (0.81%) WebSphere
3 7 (0.81%) WebSphere Application Server
4 5 (0.58%) Confluence
5 4 (0.47%) IIS
5 4 (0.47%) OpenStack
6 3 (0.35%) ArcGIS
7 1 (0.12%) CMS
7 1 (0.12%) Oracle Workflow
Applications
1 201 (23.40%) Microsoft Office
2 20 (2.33%) Microsoft Excel
3 19 (2.21%) Microsoft Project
4 5 (0.58%) Microsoft PowerPoint
5 4 (0.47%) MS Visio
Business Applications
1 14 (1.63%) Remedy ITSM
2 12 (1.40%) NEC Housing
3 5 (0.58%) Dynamics CRM
4 3 (0.35%) Oracle EBS
4 3 (0.35%) Sage 200
4 3 (0.35%) Sage 50
4 3 (0.35%) Sage CRM
4 3 (0.35%) SAP S/4HANA
5 2 (0.23%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 360 (41.91%) Microsoft 365
2 229 (26.66%) Azure
3 182 (21.19%) AWS
4 141 (16.41%) Entra ID
5 42 (4.89%) Power Platform
6 33 (3.84%) SaaS
7 20 (2.33%) Azure DevOps
8 19 (2.21%) OneDrive
9 16 (1.86%) Azure Monitor
10 13 (1.51%) Dynamics 365
10 13 (1.51%) IaaS
10 13 (1.51%) PaaS
11 12 (1.40%) GCP
12 11 (1.28%) Mimecast
12 11 (1.28%) PowerApps
13 10 (1.16%) AWS CloudFormation
13 10 (1.16%) Datadog
14 9 (1.05%) Google Workspace
15 8 (0.93%) GitHub
16 7 (0.81%) Power Automate
Communications & Networking
1 60 (6.98%) DNS
2 55 (6.40%) VPN
3 54 (6.29%) Firewall
4 40 (4.66%) WAN
5 36 (4.19%) DHCP
6 32 (3.73%) LAN
7 29 (3.38%) Wi-Fi
8 26 (3.03%) TCP/IP
9 20 (2.33%) SSL
9 20 (2.33%) VLAN
10 17 (1.98%) VoIP
11 15 (1.75%) SD-WAN
12 11 (1.28%) Network Security
12 11 (1.28%) Telnet
13 9 (1.05%) Broadband
14 8 (0.93%) HTTP
15 7 (0.81%) IP Telephony
15 7 (0.81%) Structured Cabling
16 6 (0.70%) Remote Desktop
17 5 (0.58%) Intrusion Detection
Database & Business Intelligence
1 33 (3.84%) Power BI
2 30 (3.49%) SQL Server
3 12 (1.40%) Azure SQL Database
4 9 (1.05%) MySQL
4 9 (1.05%) PostgreSQL
5 7 (0.81%) DB2
6 5 (0.58%) NoSQL
7 4 (0.47%) Tableau
8 3 (0.35%) Relational Database
9 2 (0.23%) Amazon RDS
9 2 (0.23%) InfluxDB
9 2 (0.23%) Oracle Database
9 2 (0.23%) SAP HANA
9 2 (0.23%) SQL Server Integration Services
10 1 (0.12%) Crystal Reports
10 1 (0.12%) Data Lake
10 1 (0.12%) Data Warehouse
10 1 (0.12%) Metadata
10 1 (0.12%) MongoDB
10 1 (0.12%) SQL Server Reporting Services
Development Applications
1 48 (5.59%) JIRA
2 10 (1.16%) GitLab
3 5 (0.58%) Jenkins
4 2 (0.23%) Rational Rhapsody
5 1 (0.12%) Visual Studio
General
1 436 (50.76%) Social Skills
2 139 (16.18%) Finance
3 101 (11.76%) French Language
4 75 (8.73%) Analytical Skills
5 68 (7.92%) Back Office
6 64 (7.45%) Swedish Language
7 51 (5.94%) Public Sector
8 34 (3.96%) Organisational Skills
9 33 (3.84%) Banking
9 33 (3.84%) Law
10 31 (3.61%) Inclusion and Diversity
11 25 (2.91%) Legal
12 22 (2.56%) Retail
13 14 (1.63%) Telecoms
14 13 (1.51%) Presentation Skills
15 12 (1.40%) Manufacturing
16 10 (1.16%) Front Office
16 10 (1.16%) Games
17 8 (0.93%) Influencing Skills
18 7 (0.81%) Marketing
Job Titles
1 224 (26.08%) Analyst
2 134 (15.60%) Support Engineer
3 124 (14.44%) Service Analyst
4 116 (13.50%) Service Desk Analyst
5 105 (12.22%) Lead
6 78 (9.08%) IT Support
7 77 (8.96%) Support Analyst
8 76 (8.85%) Senior
9 66 (7.68%) Desktop Support
10 65 (7.57%) Desktop Engineer
10 65 (7.57%) IT Analyst
11 64 (7.45%) Desktop Support Engineer
12 63 (7.33%) Site Engineer
13 60 (6.98%) Service Manager
14 54 (6.29%) Applications Support
15 48 (5.59%) IT Manager
16 44 (5.12%) IT Engineer
17 42 (4.89%) Infrastructure Engineer
18 38 (4.42%) IT Support Analyst
19 35 (4.07%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 14 (1.63%) CSS
1 14 (1.63%) HTML
2 10 (1.16%) JSON
3 8 (0.93%) FIX Protocol
3 8 (0.93%) LDAP
4 7 (0.81%) LAPP Stack
4 7 (0.81%) REST
4 7 (0.81%) SOAP
4 7 (0.81%) WebSphere MQ
4 7 (0.81%) XML
5 6 (0.70%) .NET
6 5 (0.58%) Elastic Stack
6 5 (0.58%) Middleware
7 4 (0.47%) EDI
7 4 (0.47%) OAuth
7 4 (0.47%) OpenTelemetry
8 3 (0.35%) OpenID
8 3 (0.35%) Web Services
8 3 (0.35%) YAML
9 2 (0.23%) SAP Fiori
Miscellaneous
1 76 (8.85%) Cyber Threat
2 71 (8.27%) Security Operations Centre
3 69 (8.03%) Operational Technology
4 68 (7.92%) Cyber Kill Chain
5 40 (4.66%) Driving Licence
5 40 (4.66%) Management Information System
5 40 (4.66%) Onboarding
6 30 (3.49%) Data Centre
7 21 (2.44%) CMDB
8 16 (1.86%) Product Ownership
9 15 (1.75%) Enterprise Software
10 13 (1.51%) Legacy Systems
11 12 (1.40%) Self-Motivation
12 11 (1.28%) Client/Server
12 11 (1.28%) Hybrid Cloud
13 10 (1.16%) Cyberattack
13 10 (1.16%) Linux Command Line
13 10 (1.16%) Social Media
14 9 (1.05%) Clustering
15 8 (0.93%) Equities
Operating Systems
1 264 (30.73%) Windows
2 97 (11.29%) Windows 10
3 79 (9.20%) Windows Server
4 78 (9.08%) Linux
5 25 (2.91%) Unix
6 23 (2.68%) Apple iOS
7 22 (2.56%) Android
8 13 (1.51%) Red Hat Enterprise Linux
9 11 (1.28%) Mac OS
10 6 (0.70%) VMS
11 4 (0.47%) Windows Server 2016
12 2 (0.23%) Ubuntu
12 2 (0.23%) Windows Server 2012
13 1 (0.12%) CentOS
13 1 (0.12%) Debian
13 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 274 (31.90%) Customer Service
2 247 (28.75%) ITSM
3 224 (26.08%) Continuous Improvement
4 197 (22.93%) Problem-Solving
5 167 (19.44%) Mentoring
6 158 (18.39%) Service Management
7 144 (16.76%) Coaching
8 141 (16.41%) Service Delivery
9 137 (15.95%) Stakeholder Management
10 134 (15.60%) Cybersecurity
11 127 (14.78%) Roadmaps
12 108 (12.57%) Performance Metrics
13 95 (11.06%) Analytics
14 93 (10.83%) Business Strategy
15 91 (10.59%) Agile
15 91 (10.59%) Risk Management
16 90 (10.48%) DevOps
17 89 (10.36%) Change Management
18 87 (10.13%) Technology Roadmap
19 86 (10.01%) Customer Experience
Programming Languages
1 85 (9.90%) PowerShell
2 68 (7.92%) SQL
3 43 (5.01%) Python
4 28 (3.26%) JavaScript
5 20 (2.33%) Bash
6 11 (1.28%) Bicep
7 9 (1.05%) C#
8 7 (0.81%) T-SQL
9 3 (0.35%) Google Apps Script
9 3 (0.35%) Perl
9 3 (0.35%) R
10 2 (0.23%) Korn
11 1 (0.12%) PL/SQL
11 1 (0.12%) Shell Script
11 1 (0.12%) VB.NET
Qualifications
1 265 (30.85%) Degree
2 172 (20.02%) Microsoft Certification
3 123 (14.32%) Security Cleared
4 120 (13.97%) AWS Certification
5 114 (13.27%) MCSE
6 112 (13.04%) SC Cleared
7 60 (6.98%) CTC Cleared
8 40 (4.66%) ITIL Certification
9 36 (4.19%) Cisco Certification
9 36 (4.19%) ITIL Foundation Certificate
10 28 (3.26%) Azure Certification
10 28 (3.26%) CCNA
11 24 (2.79%) Computer Science Degree
11 24 (2.79%) DBS Check
12 18 (2.10%) CISSP
13 17 (1.98%) BPSS Clearance
14 16 (1.86%) CCNP
14 16 (1.86%) PMI Certification
15 15 (1.75%) Microsoft Certified Professional
15 15 (1.75%) PMP
Quality Assurance & Compliance
1 115 (13.39%) QA
2 112 (13.04%) SLA
3 106 (12.34%) ISO/IEC 27001
4 79 (9.20%) NIST
5 68 (7.92%) ISO/IEC 27005
6 38 (4.42%) Cyber Essentials
7 19 (2.21%) GDPR
8 14 (1.63%) Cyber Essentials PLUS
9 11 (1.28%) Data Quality
10 8 (0.93%) GRC
11 7 (0.81%) COBIT
12 4 (0.47%) PCI DSS
12 4 (0.47%) SOC 2
13 3 (0.35%) Sarbanes-Oxley
14 2 (0.23%) Accessibility
14 2 (0.23%) ISO/IEC 19770
14 2 (0.23%) NCSC
15 1 (0.12%) ISO 22301
15 1 (0.12%) ISO/IEC 20000
15 1 (0.12%) PMO
System Software
1 123 (14.32%) Active Directory
2 30 (3.49%) Hyper-V
3 29 (3.38%) VMware Infrastructure
4 18 (2.10%) Virtual Machines
5 12 (1.40%) Docker
6 10 (1.16%) Virtual Desktop
7 4 (0.47%) Veritas Cluster Server
8 3 (0.35%) Microsoft Virtual Server
8 3 (0.35%) Virtual Servers
9 2 (0.23%) BitLocker
9 2 (0.23%) Firmware
10 1 (0.12%) Citrix Hypervisor
10 1 (0.12%) Oracle RAC
10 1 (0.12%) Slurm Workload Manager
10 1 (0.12%) vCloud
10 1 (0.12%) VMware ESXi
10 1 (0.12%) vSphere
Systems Management
1 79 (9.20%) Microsoft Intune
2 38 (4.42%) Terraform
3 25 (2.91%) Ansible
4 22 (2.56%) SCCM
5 17 (1.98%) Kubernetes
6 13 (1.51%) Grafana
7 10 (1.16%) Jamf Pro
7 10 (1.16%) Prometheus
8 6 (0.70%) Single Sign-On
9 5 (0.58%) SCOM
10 4 (0.47%) Autotask
10 4 (0.47%) PaperCut
10 4 (0.47%) Puppet
11 2 (0.23%) Nagios
11 2 (0.23%) ZABBIX
12 1 (0.12%) EMC NetWorker
12 1 (0.12%) Forefront Identity Manager
12 1 (0.12%) FortiGate
12 1 (0.12%) Oracle Enterprise Manager
12 1 (0.12%) Oracle RMAN
Vendors
1 395 (45.98%) Microsoft
2 215 (25.03%) ServiceNow
3 112 (13.04%) Cisco
4 40 (4.66%) VMware
5 25 (2.91%) Apple
6 20 (2.33%) Meraki
6 20 (2.33%) Oracle
7 17 (1.98%) BMC
7 17 (1.98%) Splunk
8 15 (1.75%) Red Hat
8 15 (1.75%) Remedy
9 11 (1.28%) Mitel
9 11 (1.28%) Northgate
10 10 (1.16%) Samsung
11 9 (1.05%) Citrix
11 9 (1.05%) Google
11 9 (1.05%) Veeam
12 8 (0.93%) Charles River
12 8 (0.93%) Sage
12 8 (0.93%) Salesforce