Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 20 August 2026, with comparisons to the same periods in the previous two years.

6 months to
20 Aug 2026
Same period 2025 Same period 2024
Rank 49 85 50
Rank change year-on-year +36 -35 +3
Permanent jobs citing ITIL 1,035 688 1,159
As % of all permanent jobs with remote/hybrid work options 4.51% 4.15% 4.70%
As % of the Processes & Methodologies category 5.48% 4.47% 5.37%
Number of salaries quoted 680 532 804
10th Percentile £30,750 £29,750 £31,250
25th Percentile £41,250 £35,000 £40,988
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £75,000 £67,500 £64,108
90th Percentile £83,480 £93,500 £80,000
UK median annual salary £52,500 £47,000 £50,000
% change year-on-year +11.70% -6.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,880 15,403 21,595
As % of all permanent jobs with a WFH option 82.36% 93.01% 87.53%
Number of salaries quoted 13,612 8,900 15,178
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,500 £43,750
Median annual salary (50th Percentile) £60,000 £58,000 £60,000
Median % change year-on-year +3.45% -3.33% -4.00%
75th Percentile £80,000 £77,500 £78,750
90th Percentile £100,000 £100,000 £98,750
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 20 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (8.89%) SharePoint
2 52 (5.02%) Microsoft Exchange
3 12 (1.16%) Confluence
4 4 (0.39%) IIS
5 3 (0.29%) ArcGIS
5 3 (0.29%) OpenStack
5 3 (0.29%) SAS
6 2 (0.19%) Apache Airflow
6 2 (0.19%) CMS
6 2 (0.19%) Oracle Workflow
Applications
1 100 (9.66%) Microsoft Office
2 23 (2.22%) Microsoft Excel
3 14 (1.35%) Microsoft Project
4 12 (1.16%) Microsoft PowerPoint
5 4 (0.39%) Windchill
6 3 (0.29%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.71%) Remedy ITSM
2 6 (0.58%) Shopify
2 6 (0.58%) Workday HCM
3 5 (0.48%) Dynamics CRM
4 4 (0.39%) Payment Gateway
5 2 (0.19%) Carpe Diem
5 2 (0.19%) Elite 3E
5 2 (0.19%) Oracle Financials
5 2 (0.19%) Oracle iProcurement
5 2 (0.19%) SAP ERP
5 2 (0.19%) SAP QM
6 1 (0.097%) OpenText VIM for SAP
6 1 (0.097%) Oracle EBS
6 1 (0.097%) Oracle ERP
6 1 (0.097%) Oracle Payables
6 1 (0.097%) Primavera
6 1 (0.097%) Sage 200
6 1 (0.097%) Sparx Enterprise Architect
6 1 (0.097%) SystmOne
Cloud Services
1 311 (30.05%) Azure
2 293 (28.31%) Microsoft 365
3 173 (16.71%) AWS
4 166 (16.04%) Entra ID
5 121 (11.69%) SaaS
6 54 (5.22%) Power Platform
7 37 (3.57%) OneDrive
8 26 (2.51%) PowerApps
9 22 (2.13%) Microsoft Purview
10 21 (2.03%) Power Automate
11 20 (1.93%) Dynamics 365
12 15 (1.45%) GCP
13 11 (1.06%) Datadog
14 10 (0.97%) AWS CloudFormation
14 10 (0.97%) Azure Sentinel
15 8 (0.77%) Amazon EKS
15 8 (0.77%) Microsoft Copilot
16 7 (0.68%) Cloud Computing
16 7 (0.68%) Google Workspace
17 6 (0.58%) IaaS
Communications & Networking
1 70 (6.76%) Firewall
2 52 (5.02%) VPN
3 51 (4.93%) DNS
4 44 (4.25%) DHCP
5 36 (3.48%) TCP/IP
6 33 (3.19%) WAN
7 31 (3.00%) LAN
8 29 (2.80%) Wi-Fi
9 27 (2.61%) Network Security
10 18 (1.74%) Wireless
11 12 (1.16%) VLAN
12 11 (1.06%) Broadband
12 11 (1.06%) Unified Communications
13 7 (0.68%) BGP
13 7 (0.68%) MPLS
13 7 (0.68%) SD-WAN
13 7 (0.68%) VoIP
14 6 (0.58%) Software-Defined Networking
15 5 (0.48%) Cisco Nexus
16 4 (0.39%) Cisco ISE
Database & Business Intelligence
1 31 (3.00%) Power BI
2 25 (2.42%) SQL Server
3 14 (1.35%) Azure SQL Database
4 9 (0.87%) MySQL
5 8 (0.77%) Oracle Database
6 4 (0.39%) Relational Database
7 3 (0.29%) MongoDB
7 3 (0.29%) PostgreSQL
8 2 (0.19%) DynamoDB
8 2 (0.19%) Oracle BI Publisher
9 1 (0.097%) Oracle Exadata
9 1 (0.097%) RDBMS
9 1 (0.097%) Tableau
Development Applications
1 62 (5.99%) JIRA
2 11 (1.06%) GitLab
3 4 (0.39%) Atlassian Bamboo
3 4 (0.39%) Bitbucket
3 4 (0.39%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.097%) Cucumber
5 1 (0.097%) Postman
5 1 (0.097%) REST Assured
General
1 542 (52.37%) Social Skills
2 204 (19.71%) Finance
3 123 (11.88%) Analytical Skills
4 107 (10.34%) Law
5 99 (9.57%) Public Sector
6 88 (8.50%) Legal
7 63 (6.09%) Banking
8 48 (4.64%) Swedish Language
9 45 (4.35%) Influencing Skills
9 45 (4.35%) Organisational Skills
10 43 (4.15%) Inclusion and Diversity
11 33 (3.19%) Manufacturing
12 28 (2.71%) Retail
13 22 (2.13%) Games
14 21 (2.03%) French Language
14 21 (2.03%) Presentation Skills
14 21 (2.03%) Telecoms
15 12 (1.16%) Advertising
15 12 (1.16%) Documentation Skills
16 11 (1.06%) Aerospace
Job Titles
1 199 (19.23%) Analyst
2 167 (16.14%) Senior
3 157 (15.17%) IT Manager
4 140 (13.53%) Service Manager
5 101 (9.76%) Service Analyst
6 97 (9.37%) IT Services Manager
7 89 (8.60%) Service Desk Analyst
8 87 (8.41%) Senior Manager
9 82 (7.92%) IT Support
10 79 (7.63%) Support Analyst
11 70 (6.76%) Lead
12 67 (6.47%) Support Engineer
13 62 (5.99%) Architect
14 49 (4.73%) Applications Support
14 49 (4.73%) Resilience Manager
15 48 (4.64%) IT Analyst
16 43 (4.15%) IT Engineer
17 40 (3.86%) IT Support Engineer
18 37 (3.57%) Infrastructure Engineer
19 36 (3.48%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.83%) Middleware
2 32 (3.09%) Terraform
3 15 (1.45%) REST
3 15 (1.45%) SOAP
4 10 (0.97%) .NET
5 6 (0.58%) CSS
5 6 (0.58%) HTML
5 6 (0.58%) Web Services
6 5 (0.48%) OAuth
6 5 (0.48%) OpenID
7 4 (0.39%) EDI
7 4 (0.39%) YAML
8 3 (0.29%) AngularJS
8 3 (0.29%) React
9 2 (0.19%) 802.1X
9 2 (0.19%) Gherkin
9 2 (0.19%) Kafka
9 2 (0.19%) RabbitMQ
9 2 (0.19%) SAP Fiori
9 2 (0.19%) Spring Boot
Miscellaneous
1 60 (5.80%) Cyber Threat
2 40 (3.86%) Onboarding
3 38 (3.67%) Management Information System
4 34 (3.29%) Self-Motivation
5 32 (3.09%) Cyberattack
6 31 (3.00%) Data Centre
7 26 (2.51%) Enterprise Software
8 24 (2.32%) Hybrid Cloud
9 23 (2.22%) CMDB
9 23 (2.22%) Driving Licence
10 20 (1.93%) Product Ownership
11 11 (1.06%) Client/Server
11 11 (1.06%) Cloud Native
12 10 (0.97%) Operational Technology
13 9 (0.87%) PKI
14 8 (0.77%) Analytical Mindset
14 8 (0.77%) AS400
14 8 (0.77%) Legacy Systems
15 7 (0.68%) LIMS
16 6 (0.58%) Greenfield Project
Operating Systems
1 172 (16.62%) Windows
2 57 (5.51%) Windows Server
3 28 (2.71%) Linux
4 27 (2.61%) Windows 10
5 16 (1.55%) Android
6 15 (1.45%) Apple iOS
7 14 (1.35%) Mac OS
8 9 (0.87%) Unix
9 6 (0.58%) Red Hat Enterprise Linux
10 5 (0.48%) Windows Server 2016
10 5 (0.48%) Windows Server 2019
11 4 (0.39%) CentOS
12 3 (0.29%) Debian
12 3 (0.29%) VMS
13 1 (0.097%) AIX
13 1 (0.097%) Solaris
13 1 (0.097%) Ubuntu
Processes & Methodologies
1 369 (35.65%) Continuous Improvement
2 312 (30.14%) ITSM
3 293 (28.31%) Problem-Solving
4 272 (26.28%) Service Management
5 216 (20.87%) Customer Service
6 203 (19.61%) Agile
6 203 (19.61%) Stakeholder Engagement
7 201 (19.42%) Stakeholder Management
8 189 (18.26%) Service Delivery
9 175 (16.91%) Mentoring
10 165 (15.94%) Project Delivery
11 155 (14.98%) Cybersecurity
12 140 (13.53%) PRINCE2
13 128 (12.37%) DevOps
13 128 (12.37%) Information Security
14 118 (11.40%) Change Management
15 116 (11.21%) AI
16 110 (10.63%) Collaborative Working
17 101 (9.76%) TOGAF
18 100 (9.66%) Project Management
Programming Languages
1 85 (8.21%) PowerShell
2 66 (6.38%) SQL
3 31 (3.00%) Python
4 28 (2.71%) JavaScript
5 13 (1.26%) Bash
6 9 (0.87%) Java
7 8 (0.77%) Clojure
7 8 (0.77%) RPG
8 7 (0.68%) T-SQL
9 6 (0.58%) Bicep
9 6 (0.58%) C#
10 3 (0.29%) PL/SQL
10 3 (0.29%) Ruby
11 2 (0.19%) Google Apps Script
11 2 (0.19%) Groovy
11 2 (0.19%) Korn
11 2 (0.19%) TypeScript
12 1 (0.097%) Apex Code
12 1 (0.097%) Shell Script
12 1 (0.097%) VBScript
Qualifications
1 228 (22.03%) Degree
2 115 (11.11%) CISSP
2 115 (11.11%) Security Cleared
3 113 (10.92%) CISM
4 108 (10.43%) ITIL Certification
5 102 (9.86%) Microsoft Certification
6 84 (8.12%) AWS Certification
7 82 (7.92%) SC Cleared
8 71 (6.86%) MCSE
9 65 (6.28%) DBS Check
10 61 (5.89%) A+ Certification
11 60 (5.80%) Network+ Certification
12 50 (4.83%) PMP
13 48 (4.64%) Azure Certification
14 46 (4.44%) PMI Certification
15 34 (3.29%) Cisco Certification
16 31 (3.00%) DV Cleared
17 25 (2.42%) PRINCE2 Practitioner
18 24 (2.32%) Computer Science Degree
19 22 (2.13%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 101 (9.76%) QA
2 94 (9.08%) SLA
3 79 (7.63%) NIST
4 55 (5.31%) ISO 22301
5 52 (5.02%) GDPR
6 48 (4.64%) ISO/IEC 27001
7 47 (4.54%) Cyber Essentials
8 20 (1.93%) Cyber Essentials PLUS
8 20 (1.93%) PCI DSS
9 15 (1.45%) ISO/IEC 20000
10 13 (1.26%) COBIT
10 13 (1.26%) ISO 9001
11 10 (0.97%) PMO
12 9 (0.87%) Data Quality
13 7 (0.68%) GxP
14 6 (0.58%) GRC
15 5 (0.48%) Accessibility
16 4 (0.39%) Def Stans
16 4 (0.39%) ISO 9000
16 4 (0.39%) ISO/IEC 15288
System Software
1 190 (18.36%) Active Directory
2 32 (3.09%) Hyper-V
3 31 (3.00%) VMware Infrastructure
4 9 (0.87%) BitLocker
5 8 (0.77%) VMware NSX
5 8 (0.77%) vSphere
6 7 (0.68%) Virtual Machines
7 6 (0.58%) Docker
8 5 (0.48%) Virtual Desktop
8 5 (0.48%) VMware ESXi
9 4 (0.39%) KVM
9 4 (0.39%) Slurm Workload Manager
10 3 (0.29%) Microsoft Virtual Server
10 3 (0.29%) Terminal Services
10 3 (0.29%) Virtual Servers
11 2 (0.19%) Oracle RAC
12 1 (0.097%) Citrix Hypervisor
12 1 (0.097%) GPFS
12 1 (0.097%) Lustre
Systems Management
1 146 (14.11%) Microsoft Intune
2 39 (3.77%) Ansible
3 35 (3.38%) SCCM
4 21 (2.03%) Grafana
5 17 (1.64%) Kubernetes
6 12 (1.16%) ZABBIX
7 8 (0.77%) Single Sign-On
8 7 (0.68%) FortiGate
9 6 (0.58%) Graylog
9 6 (0.58%) Jamf Pro
9 6 (0.58%) Systems Management Server (SMS)
10 5 (0.48%) Puppet
10 5 (0.48%) vCenter Server
11 4 (0.39%) Autotask
11 4 (0.39%) Prometheus
11 4 (0.39%) Proxmox
12 3 (0.29%) Check_MK
13 2 (0.19%) Argo
13 2 (0.19%) HP Fortify
13 2 (0.19%) Salt
Vendors
1 432 (41.74%) Microsoft
2 219 (21.16%) ServiceNow
3 54 (5.22%) CyberArk
4 40 (3.86%) VMware
5 38 (3.67%) Cisco
6 28 (2.71%) Remedy
7 26 (2.51%) Fortinet
7 26 (2.51%) SonicWALL
8 20 (1.93%) BMC
9 19 (1.84%) Oracle
10 12 (1.16%) Dynatrace
11 11 (1.06%) Apple
11 11 (1.06%) Palo Alto
11 11 (1.06%) Veeam
11 11 (1.06%) YouTube
12 10 (0.97%) Meraki
12 10 (0.97%) Salesforce
13 9 (0.87%) SAP
13 9 (0.87%) Splunk
14 8 (0.77%) IBM