Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 20 September 2026, with comparisons to the same periods in the previous two years.

6 months to
20 Sep 2026
Same period 2025 Same period 2024
Rank 55 76 47
Rank change year-on-year +21 -29 +4
Permanent jobs citing ITIL 1,066 716 1,163
As % of all permanent jobs with remote/hybrid work options 4.36% 4.40% 4.98%
As % of the Processes & Methodologies category 5.35% 4.72% 5.66%
Number of salaries quoted 686 537 659
10th Percentile £29,375 £29,750 £31,250
25th Percentile £40,000 £35,000 £40,000
Median annual salary (50th Percentile) £55,000 £52,000 £53,150
Median % change year-on-year +5.77% -2.16% +1.24%
75th Percentile £75,000 £67,500 £63,750
90th Percentile £86,875 £97,500 £77,500
UK median annual salary £52,500 £45,285 £50,000
% change year-on-year +15.93% -9.43% -0.99%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,914 15,166 20,533
As % of all permanent jobs with a WFH option 81.38% 93.21% 87.84%
Number of salaries quoted 14,271 8,607 12,553
10th Percentile £34,000 £30,000 £35,250
25th Percentile £44,972 £40,903 £45,000
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £100,000
UK median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% -4.17%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 20 September 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 99 (9.29%) SharePoint
2 51 (4.78%) Microsoft Exchange
3 13 (1.22%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) CMS
5 2 (0.19%) OpenStack
5 2 (0.19%) Oracle Workflow
6 1 (0.094%) Apache Airflow
Applications
1 97 (9.10%) Microsoft Office
2 27 (2.53%) Microsoft Excel
3 14 (1.31%) Microsoft Project
4 12 (1.13%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.63%) Remedy ITSM
2 8 (0.75%) Dynamics CRM
3 6 (0.56%) Shopify
3 6 (0.56%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 2 (0.19%) Carpe Diem
5 2 (0.19%) Dynamics NAV
5 2 (0.19%) Elite 3E
5 2 (0.19%) Maximo
5 2 (0.19%) Oracle Financials
5 2 (0.19%) Oracle iProcurement
5 2 (0.19%) SAP ERP
5 2 (0.19%) SAP QM
6 1 (0.094%) Dynamics GP
6 1 (0.094%) OpenText VIM for SAP
6 1 (0.094%) Oracle EBS
6 1 (0.094%) Oracle Payables
6 1 (0.094%) Sage 200
6 1 (0.094%) SystmOne
Cloud Services
1 314 (29.46%) Azure
2 287 (26.92%) Microsoft 365
3 175 (16.42%) AWS
4 165 (15.48%) Entra ID
5 136 (12.76%) SaaS
6 63 (5.91%) Power Platform
7 41 (3.85%) OneDrive
8 25 (2.35%) Dynamics 365
8 25 (2.35%) PowerApps
9 23 (2.16%) Power Automate
10 22 (2.06%) Microsoft Purview
11 19 (1.78%) GCP
12 12 (1.13%) Datadog
13 10 (0.94%) GitHub
14 8 (0.75%) AWS CloudFormation
14 8 (0.75%) Azure Sentinel
14 8 (0.75%) Microsoft Copilot
15 7 (0.66%) Google Workspace
15 7 (0.66%) IaaS
15 7 (0.66%) PaaS
Communications & Networking
1 76 (7.13%) Firewall
2 49 (4.60%) VPN
3 48 (4.50%) DNS
4 42 (3.94%) DHCP
5 33 (3.10%) TCP/IP
5 33 (3.10%) WAN
6 32 (3.00%) Network Security
7 31 (2.91%) LAN
8 28 (2.63%) Wi-Fi
9 17 (1.59%) Wireless
10 15 (1.41%) VLAN
11 11 (1.03%) Unified Communications
12 8 (0.75%) IP Telephony
13 7 (0.66%) VoIP
14 6 (0.56%) BGP
14 6 (0.56%) MPLS
14 6 (0.56%) SD-WAN
15 5 (0.47%) Software-Defined Networking
16 4 (0.38%) Cisco ISE
16 4 (0.38%) Cisco Nexus
Database & Business Intelligence
1 39 (3.66%) Power BI
2 19 (1.78%) SQL Server
3 10 (0.94%) Azure SQL Database
4 9 (0.84%) Oracle Database
5 5 (0.47%) MySQL
6 3 (0.28%) PostgreSQL
6 3 (0.28%) Relational Database
7 2 (0.19%) DynamoDB
7 2 (0.19%) GIS
7 2 (0.19%) MongoDB
7 2 (0.19%) Oracle BI Publisher
8 1 (0.094%) Big Data
8 1 (0.094%) BusinessObjects
8 1 (0.094%) Oracle Exadata
8 1 (0.094%) RDBMS
Development Applications
1 73 (6.85%) JIRA
2 9 (0.84%) GitLab
3 4 (0.38%) Atlassian Bamboo
3 4 (0.38%) Bitbucket
3 4 (0.38%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.094%) Cucumber
5 1 (0.094%) Git
5 1 (0.094%) Postman
5 1 (0.094%) REST Assured
General
1 562 (52.72%) Social Skills
2 224 (21.01%) Finance
3 137 (12.85%) Analytical Skills
4 110 (10.32%) Public Sector
5 104 (9.76%) Law
6 87 (8.16%) Legal
7 60 (5.63%) Banking
8 58 (5.44%) Organisational Skills
9 56 (5.25%) Influencing Skills
10 48 (4.50%) Swedish Language
11 43 (4.03%) Inclusion and Diversity
12 36 (3.38%) Manufacturing
13 32 (3.00%) Telecoms
14 28 (2.63%) Retail
15 22 (2.06%) Presentation Skills
16 19 (1.78%) Games
17 16 (1.50%) French Language
18 14 (1.31%) Aerospace
18 14 (1.31%) Documentation Skills
19 11 (1.03%) Advertising
Job Titles
1 212 (19.89%) Analyst
2 179 (16.79%) IT Manager
3 167 (15.67%) Senior
4 160 (15.01%) Service Manager
5 116 (10.88%) IT Services Manager
6 98 (9.19%) Service Analyst
7 94 (8.82%) Support Analyst
8 88 (8.26%) IT Support
8 88 (8.26%) Senior Manager
9 82 (7.69%) Service Desk Analyst
10 71 (6.66%) Lead
11 64 (6.00%) Architect
12 62 (5.82%) Support Engineer
13 49 (4.60%) IT Engineer
13 49 (4.60%) Resilience Manager
14 47 (4.41%) IT Analyst
15 45 (4.22%) IT Support Engineer
16 42 (3.94%) Applications Support
17 39 (3.66%) Infrastructure Engineer
18 37 (3.47%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.78%) Middleware
2 30 (2.81%) Terraform
3 14 (1.31%) REST
3 14 (1.31%) SOAP
4 6 (0.56%) .NET
4 6 (0.56%) Web Services
5 4 (0.38%) EDI
5 4 (0.38%) OAuth
5 4 (0.38%) OpenID
6 3 (0.28%) AngularJS
6 3 (0.28%) React
7 2 (0.19%) 802.1X
7 2 (0.19%) CSS
7 2 (0.19%) Gherkin
7 2 (0.19%) HTML
7 2 (0.19%) Jest
7 2 (0.19%) Microsoft Graph
7 2 (0.19%) SAP Fiori
7 2 (0.19%) Spring Boot
7 2 (0.19%) YAML
Miscellaneous
1 54 (5.07%) Management Information System
2 53 (4.97%) Cyber Threat
3 44 (4.13%) Onboarding
4 40 (3.75%) Data Centre
5 39 (3.66%) Self-Motivation
6 31 (2.91%) Driving Licence
7 28 (2.63%) CMDB
7 28 (2.63%) Enterprise Software
8 21 (1.97%) Cyberattack
8 21 (1.97%) Hybrid Cloud
9 17 (1.59%) Product Ownership
10 11 (1.03%) Operational Technology
11 9 (0.84%) Cloud Native
11 9 (0.84%) Legacy Systems
12 8 (0.75%) AS400
12 8 (0.75%) CCTV
12 8 (0.75%) Client/Server
12 8 (0.75%) Greenfield Project
12 8 (0.75%) PKI
13 7 (0.66%) LIMS
Operating Systems
1 178 (16.70%) Windows
2 64 (6.00%) Windows Server
3 33 (3.10%) Linux
4 25 (2.35%) Windows 10
5 14 (1.31%) Android
6 13 (1.22%) Mac OS
7 12 (1.13%) Apple iOS
8 6 (0.56%) Unix
9 5 (0.47%) Red Hat Enterprise Linux
9 5 (0.47%) Windows Server 2016
9 5 (0.47%) Windows Server 2019
10 3 (0.28%) AIX
10 3 (0.28%) CentOS
10 3 (0.28%) Solaris
11 2 (0.19%) Debian
11 2 (0.19%) VMS
11 2 (0.19%) Windows Server 2012
12 1 (0.094%) Ubuntu
Processes & Methodologies
1 383 (35.93%) Continuous Improvement
2 326 (30.58%) ITSM
3 306 (28.71%) Service Management
4 296 (27.77%) Problem-Solving
5 237 (22.23%) Customer Service
6 229 (21.48%) Stakeholder Management
7 205 (19.23%) Stakeholder Engagement
8 201 (18.86%) Agile
9 196 (18.39%) Service Delivery
10 190 (17.82%) Mentoring
11 171 (16.04%) Project Delivery
12 164 (15.38%) Cybersecurity
13 141 (13.23%) Change Management
14 139 (13.04%) PRINCE2
15 134 (12.57%) Information Security
16 133 (12.48%) AI
17 120 (11.26%) Collaborative Working
18 111 (10.41%) DevOps
19 104 (9.76%) Project Management
20 103 (9.66%) Business Continuity
Programming Languages
1 85 (7.97%) PowerShell
2 58 (5.44%) SQL
3 30 (2.81%) Python
4 20 (1.88%) JavaScript
5 13 (1.22%) Bash
6 9 (0.84%) Java
7 8 (0.75%) Clojure
7 8 (0.75%) RPG
8 6 (0.56%) Bicep
8 6 (0.56%) T-SQL
9 3 (0.28%) PL/SQL
9 3 (0.28%) Ruby
10 2 (0.19%) C#
10 2 (0.19%) Google Apps Script
10 2 (0.19%) Groovy
10 2 (0.19%) TypeScript
11 1 (0.094%) Apex Code
11 1 (0.094%) Korn
11 1 (0.094%) Kusto Query Language
11 1 (0.094%) VBScript
Qualifications
1 235 (22.05%) Degree
2 129 (12.10%) Security Cleared
3 116 (10.88%) CISSP
4 114 (10.69%) CISM
5 109 (10.23%) ITIL Certification
6 98 (9.19%) Microsoft Certification
7 94 (8.82%) SC Cleared
8 78 (7.32%) AWS Certification
9 71 (6.66%) MCSE
10 66 (6.19%) DBS Check
11 62 (5.82%) A+ Certification
12 60 (5.63%) Network+ Certification
13 52 (4.88%) Azure Certification
14 48 (4.50%) PMP
15 44 (4.13%) Cisco Certification
16 43 (4.03%) PMI Certification
17 32 (3.00%) Computer Science Degree
17 32 (3.00%) DV Cleared
18 27 (2.53%) CCNA
19 23 (2.16%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 104 (9.76%) SLA
2 92 (8.63%) QA
3 77 (7.22%) NIST
4 55 (5.16%) Cyber Essentials
4 55 (5.16%) ISO 22301
5 51 (4.78%) ISO/IEC 27001
6 50 (4.69%) GDPR
7 21 (1.97%) Cyber Essentials PLUS
8 19 (1.78%) PCI DSS
9 16 (1.50%) COBIT
9 16 (1.50%) ISO/IEC 20000
10 13 (1.22%) ISO 9001
10 13 (1.22%) PMO
11 11 (1.03%) Data Quality
12 7 (0.66%) GxP
13 6 (0.56%) Accessibility
14 5 (0.47%) GRC
15 4 (0.38%) Def Stans
15 4 (0.38%) ISO 9000
15 4 (0.38%) ISO/IEC 15288
System Software
1 183 (17.17%) Active Directory
2 40 (3.75%) Hyper-V
3 35 (3.28%) VMware Infrastructure
4 10 (0.94%) Virtual Desktop
5 7 (0.66%) BitLocker
5 7 (0.66%) VMware NSX
5 7 (0.66%) vSphere
6 6 (0.56%) Virtual Machines
7 5 (0.47%) Docker
8 4 (0.38%) KVM
9 3 (0.28%) Microsoft Virtual Server
9 3 (0.28%) Slurm Workload Manager
9 3 (0.28%) Terminal Services
9 3 (0.28%) Virtual Servers
9 3 (0.28%) VMware ESXi
10 1 (0.094%) Citrix Hypervisor
10 1 (0.094%) GPFS
10 1 (0.094%) Lustre
10 1 (0.094%) Oracle RAC
Systems Management
1 149 (13.98%) Microsoft Intune
2 35 (3.28%) Ansible
2 35 (3.28%) SCCM
3 21 (1.97%) Grafana
4 14 (1.31%) Kubernetes
5 11 (1.03%) ZABBIX
6 7 (0.66%) FortiGate
6 7 (0.66%) Jamf Pro
7 6 (0.56%) Graylog
7 6 (0.56%) Single Sign-On
7 6 (0.56%) Systems Management Server (SMS)
8 4 (0.38%) Autotask
8 4 (0.38%) Prometheus
8 4 (0.38%) Proxmox
8 4 (0.38%) vCenter Server
9 3 (0.28%) Puppet
10 2 (0.19%) Check_MK
10 2 (0.19%) Data Guard
10 2 (0.19%) HP Fortify
10 2 (0.19%) NetBackup
Vendors
1 430 (40.34%) Microsoft
2 222 (20.83%) ServiceNow
3 55 (5.16%) CyberArk
4 51 (4.78%) VMware
5 40 (3.75%) Cisco
6 29 (2.72%) Remedy
7 27 (2.53%) SonicWALL
8 26 (2.44%) Fortinet
9 20 (1.88%) BMC
10 19 (1.78%) Oracle
10 19 (1.78%) YouTube
11 16 (1.50%) Dynatrace
12 15 (1.41%) Mitel
13 13 (1.22%) Apple
14 11 (1.03%) Google
14 11 (1.03%) Veeam
14 11 (1.03%) Workday
15 10 (0.94%) Meraki
15 10 (0.94%) SAP
16 9 (0.84%) Citrix