Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 17 June 2026, with comparisons to the same periods in the previous two years.

6 months to
17 Jun 2026
Same period 2025 Same period 2024
Rank 55 85 49
Rank change year-on-year +30 -36 +11
Permanent jobs citing ITIL 795 680 1,596
As % of all permanent jobs with remote/hybrid work options 3.98% 4.43% 4.62%
As % of the Processes & Methodologies category 4.86% 4.68% 5.19%
Number of salaries quoted 591 484 1,264
10th Percentile £30,750 £29,400 £31,250
25th Percentile £39,025 £37,170 £39,720
Median annual salary (50th Percentile) £55,000 £52,500 £52,888
Median % change year-on-year +4.76% -0.73% +0.74%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £50,000 £48,000
% change year-on-year +5.00% +4.17% +0.45%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 16,346 14,518 30,753
As % of all permanent jobs with a WFH option 81.87% 94.57% 88.97%
Number of salaries quoted 11,794 8,418 23,762
10th Percentile £35,000 £29,913 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.54%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 17 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (10.82%) SharePoint
2 47 (5.91%) Microsoft Exchange
3 7 (0.88%) Confluence
4 5 (0.63%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.25%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 117 (14.72%) Microsoft Office
2 20 (2.52%) Microsoft Excel
3 13 (1.64%) Microsoft Project
4 10 (1.26%) Microsoft PowerPoint
5 4 (0.50%) Windchill
6 3 (0.38%) MS Visio
7 1 (0.13%) Trello
Business Applications
1 10 (1.26%) Remedy ITSM
2 8 (1.01%) NEC Housing
3 3 (0.38%) Dynamics CRM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.25%) SAP ERP
4 2 (0.25%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 309 (38.87%) Microsoft 365
2 209 (26.29%) Azure
3 137 (17.23%) Entra ID
4 114 (14.34%) AWS
5 49 (6.16%) Power Platform
6 48 (6.04%) SaaS
7 29 (3.65%) OneDrive
8 22 (2.77%) PowerApps
9 15 (1.89%) Power Automate
10 13 (1.64%) Dynamics 365
11 12 (1.51%) Microsoft Purview
12 10 (1.26%) AWS CloudFormation
13 9 (1.13%) Azure Sentinel
14 8 (1.01%) Amazon EKS
14 8 (1.01%) Cloud Computing
14 8 (1.01%) Google Workspace
15 7 (0.88%) Mimecast
16 6 (0.75%) Cloudflare
16 6 (0.75%) Microsoft Copilot
17 5 (0.63%) Intacct
Communications & Networking
1 51 (6.42%) Firewall
2 45 (5.66%) DNS
3 44 (5.53%) VPN
4 31 (3.90%) DHCP
4 31 (3.90%) Wi-Fi
5 28 (3.52%) WAN
6 24 (3.02%) TCP/IP
7 23 (2.89%) LAN
8 17 (2.14%) VoIP
9 15 (1.89%) Network Security
10 12 (1.51%) Broadband
11 10 (1.26%) SD-WAN
12 8 (1.01%) VLAN
13 6 (0.75%) SSL
13 6 (0.75%) Wireless
14 5 (0.63%) BGP
14 5 (0.63%) MPLS
14 5 (0.63%) Remote Desktop
15 4 (0.50%) Structured Cabling
16 3 (0.38%) Software-Defined Networking
Database & Business Intelligence
1 30 (3.77%) Power BI
2 25 (3.14%) SQL Server
3 12 (1.51%) Azure SQL Database
4 8 (1.01%) MySQL
4 8 (1.01%) Oracle Database
5 4 (0.50%) PostgreSQL
5 4 (0.50%) Relational Database
6 3 (0.38%) MongoDB
7 2 (0.25%) DynamoDB
7 2 (0.25%) InfluxDB
7 2 (0.25%) SAP HANA
8 1 (0.13%) Metadata
8 1 (0.13%) Oracle Exadata
8 1 (0.13%) RDBMS
8 1 (0.13%) Tableau
Development Applications
1 41 (5.16%) JIRA
2 12 (1.51%) GitLab
3 4 (0.50%) Eclipse
4 3 (0.38%) Atlassian Bamboo
4 3 (0.38%) Bitbucket
5 2 (0.25%) Cypress.io
5 2 (0.25%) Jenkins
5 2 (0.25%) Maven
5 2 (0.25%) Rational Rhapsody
5 2 (0.25%) SonarQube
6 1 (0.13%) Cucumber
6 1 (0.13%) Postman
6 1 (0.13%) REST Assured
General
1 411 (51.70%) Social Skills
2 129 (16.23%) Finance
3 85 (10.69%) Public Sector
4 79 (9.94%) Analytical Skills
5 52 (6.54%) Inclusion and Diversity
6 39 (4.91%) French Language
7 37 (4.65%) Back Office
8 32 (4.03%) Banking
9 28 (3.52%) Influencing Skills
9 28 (3.52%) Law
10 27 (3.40%) Organisational Skills
11 25 (3.14%) Manufacturing
12 24 (3.02%) Swedish Language
13 23 (2.89%) Legal
14 20 (2.52%) Games
15 19 (2.39%) Retail
16 8 (1.01%) Documentation Skills
16 8 (1.01%) Presentation Skills
17 6 (0.75%) Front Office
18 5 (0.63%) Advertising
Job Titles
1 164 (20.63%) Analyst
2 111 (13.96%) Support Engineer
3 89 (11.19%) Service Manager
4 88 (11.07%) Senior
5 86 (10.82%) Service Analyst
6 77 (9.69%) Service Desk Analyst
7 74 (9.31%) IT Manager
8 69 (8.68%) IT Support
9 65 (8.18%) Support Analyst
10 60 (7.55%) Applications Support
11 52 (6.54%) IT Engineer
11 52 (6.54%) Lead
12 51 (6.42%) Architect
13 43 (5.41%) Infrastructure Engineer
13 43 (5.41%) IT Services Manager
13 43 (5.41%) IT Support Engineer
14 38 (4.78%) Desktop Engineer
14 38 (4.78%) Desktop Support
15 37 (4.65%) IT Analyst
15 37 (4.65%) Site Engineer
Libraries, Frameworks & Software Standards
1 16 (2.01%) REST
1 16 (2.01%) SOAP
2 10 (1.26%) .NET
3 7 (0.88%) CSS
3 7 (0.88%) HTML
4 6 (0.75%) Web Services
5 4 (0.50%) Middleware
5 4 (0.50%) OAuth
5 4 (0.50%) OpenID
5 4 (0.50%) SAP Fiori
5 4 (0.50%) YAML
6 3 (0.38%) AngularJS
6 3 (0.38%) React
7 2 (0.25%) Gherkin
7 2 (0.25%) Jest
7 2 (0.25%) Kafka
7 2 (0.25%) OpenTelemetry
7 2 (0.25%) RabbitMQ
7 2 (0.25%) Spring Boot
7 2 (0.25%) WAMP
Miscellaneous
1 32 (4.03%) Cyberattack
2 30 (3.77%) Driving Licence
3 28 (3.52%) Data Centre
4 25 (3.14%) Hybrid Cloud
5 24 (3.02%) Onboarding
6 22 (2.77%) CMDB
7 18 (2.26%) Management Information System
7 18 (2.26%) Self-Motivation
8 17 (2.14%) Product Ownership
9 13 (1.64%) Enterprise Software
10 12 (1.51%) Cyber Threat
11 11 (1.38%) Client/Server
11 11 (1.38%) Cloud Native
12 9 (1.13%) Analytical Mindset
12 9 (1.13%) Housing Association
13 8 (1.01%) Legacy Systems
13 8 (1.01%) PKI
14 5 (0.63%) PMI
14 5 (0.63%) Replication
14 5 (0.63%) Video Conferencing
Operating Systems
1 189 (23.77%) Windows
2 64 (8.05%) Windows 10
3 39 (4.91%) Linux
4 37 (4.65%) Windows Server
5 28 (3.52%) Android
6 23 (2.89%) Apple iOS
7 8 (1.01%) Mac OS
7 8 (1.01%) Unix
8 6 (0.75%) Red Hat Enterprise Linux
9 5 (0.63%) Windows Server 2016
9 5 (0.63%) Windows Server 2019
10 4 (0.50%) CentOS
11 3 (0.38%) Debian
11 3 (0.38%) VMS
12 1 (0.13%) AIX
12 1 (0.13%) Solaris
12 1 (0.13%) Ubuntu
Processes & Methodologies
1 253 (31.82%) Continuous Improvement
2 233 (29.31%) Problem-Solving
3 229 (28.81%) ITSM
4 206 (25.91%) Customer Service
5 193 (24.28%) Service Management
6 152 (19.12%) Service Delivery
7 120 (15.09%) Stakeholder Management
8 119 (14.97%) Agile
9 102 (12.83%) Cybersecurity
10 100 (12.58%) Mentoring
11 79 (9.94%) Project Delivery
12 77 (9.69%) DevOps
13 75 (9.43%) Performance Metrics
14 72 (9.06%) Stakeholder Engagement
15 71 (8.93%) Change Management
15 71 (8.93%) Project Management
16 64 (8.05%) Roadmaps
17 62 (7.80%) Coaching
18 61 (7.67%) Incident Management
19 55 (6.92%) Customer Experience
Programming Languages
1 63 (7.92%) SQL
2 58 (7.30%) PowerShell
3 26 (3.27%) Python
4 23 (2.89%) JavaScript
5 15 (1.89%) Bash
6 9 (1.13%) C#
7 8 (1.01%) Clojure
7 8 (1.01%) Java
8 6 (0.75%) T-SQL
9 4 (0.50%) RPG
10 3 (0.38%) Bicep
10 3 (0.38%) Google Apps Script
10 3 (0.38%) Korn
10 3 (0.38%) Ruby
11 2 (0.25%) Groovy
11 2 (0.25%) Perl
11 2 (0.25%) TypeScript
12 1 (0.13%) Kusto Query Language
12 1 (0.13%) PL/SQL
12 1 (0.13%) Shell Script
Qualifications
1 220 (27.67%) Degree
2 128 (16.10%) Security Cleared
3 109 (13.71%) Microsoft Certification
4 102 (12.83%) SC Cleared
5 77 (9.69%) AWS Certification
6 69 (8.68%) MCSE
7 44 (5.53%) DBS Check
8 42 (5.28%) Azure Certification
9 36 (4.53%) ITIL Certification
10 33 (4.15%) CTC Cleared
10 33 (4.15%) PMI Certification
11 31 (3.90%) PMP
12 28 (3.52%) Cisco Certification
13 22 (2.77%) DV Cleared
14 19 (2.39%) BPSS Clearance
14 19 (2.39%) Computer Science Degree
15 16 (2.01%) PRINCE2 Practitioner
16 15 (1.89%) CCNA
17 14 (1.76%) ITIL Foundation Certificate
18 13 (1.64%) A+ Certification
Quality Assurance & Compliance
1 95 (11.95%) SLA
2 94 (11.82%) QA
3 43 (5.41%) Cyber Essentials
4 41 (5.16%) ISO/IEC 27001
5 36 (4.53%) GDPR
6 29 (3.65%) NIST
7 22 (2.77%) Cyber Essentials PLUS
8 13 (1.64%) PCI DSS
9 9 (1.13%) ISO 9001
10 8 (1.01%) Data Quality
11 7 (0.88%) PMO
12 6 (0.75%) COBIT
13 5 (0.63%) GRC
13 5 (0.63%) ISO 22301
14 4 (0.50%) Def Stans
14 4 (0.50%) ISO 9000
14 4 (0.50%) ISO/IEC 15288
15 1 (0.13%) ISO 14001
15 1 (0.13%) ISO/IEC 20000
15 1 (0.13%) Sarbanes-Oxley
System Software
1 111 (13.96%) Active Directory
2 19 (2.39%) Hyper-V
3 17 (2.14%) VMware Infrastructure
4 9 (1.13%) BitLocker
4 9 (1.13%) Docker
5 6 (0.75%) Microsoft Virtual Server
5 6 (0.75%) Virtual Servers
5 6 (0.75%) vSphere
6 5 (0.63%) VMware ESXi
7 4 (0.50%) KVM
7 4 (0.50%) Virtual Desktop
7 4 (0.50%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
9 2 (0.25%) Citrix Hypervisor
9 2 (0.25%) Oracle RAC
10 1 (0.13%) Virtual Machines
Systems Management
1 84 (10.57%) Microsoft Intune
2 35 (4.40%) SCCM
3 25 (3.14%) Ansible
4 20 (2.52%) Terraform
5 18 (2.26%) Kubernetes
6 12 (1.51%) Grafana
7 8 (1.01%) Single Sign-On
8 7 (0.88%) Jamf Pro
8 7 (0.88%) Puppet
8 7 (0.88%) ZABBIX
9 6 (0.75%) Autotask
9 6 (0.75%) Graylog
9 6 (0.75%) Prometheus
10 5 (0.63%) vCenter Server
11 4 (0.50%) Proxmox
12 3 (0.38%) Check_MK
13 2 (0.25%) HP Fortify
13 2 (0.25%) Oracle Enterprise Manager
13 2 (0.25%) Salt
13 2 (0.25%) Systems Management Server (SMS)
Vendors
1 370 (46.54%) Microsoft
2 192 (24.15%) ServiceNow
3 71 (8.93%) Cisco
4 21 (2.64%) VMware
5 20 (2.52%) Fortinet
6 19 (2.39%) Meraki
6 19 (2.39%) Oracle
7 16 (2.01%) Apple
8 15 (1.89%) SonicWALL
9 12 (1.51%) Salesforce
9 12 (1.51%) Splunk
10 11 (1.38%) IFS
10 11 (1.38%) SAP
10 11 (1.38%) Veeam
11 10 (1.26%) Remedy
12 9 (1.13%) Citrix
12 9 (1.13%) ConnectWise
13 8 (1.01%) BMC
13 8 (1.01%) Northgate
13 8 (1.01%) Samsung