Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 21 June 2026, with comparisons to the same periods in the previous two years.

6 months to
21 Jun 2026
Same period 2025 Same period 2024
Rank 55 82 51
Rank change year-on-year +27 -31 +9
Permanent jobs citing ITIL 804 692 1,593
As % of all permanent jobs with remote/hybrid work options 3.98% 4.47% 4.58%
As % of the Processes & Methodologies category 4.85% 4.73% 5.16%
Number of salaries quoted 597 495 1,259
10th Percentile £30,987 £29,100 £31,250
25th Percentile £39,050 £37,170 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £53,150
Median % change year-on-year +4.76% -1.22% +1.24%
75th Percentile £70,752 £67,500 £64,375
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £50,000 £48,000
% change year-on-year +5.00% +4.17% -0.49%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 16,563 14,642 30,856
As % of all permanent jobs with a WFH option 81.97% 94.49% 88.80%
Number of salaries quoted 12,008 8,523 23,828
10th Percentile £35,000 £29,750 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.54%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 21 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (10.70%) SharePoint
2 47 (5.85%) Microsoft Exchange
3 8 (1.00%) Confluence
4 5 (0.62%) OpenStack
5 3 (0.37%) ArcGIS
5 3 (0.37%) CMS
5 3 (0.37%) SAS
6 2 (0.25%) Apache Airflow
7 1 (0.12%) IIS
Applications
1 121 (15.05%) Microsoft Office
2 20 (2.49%) Microsoft Excel
3 14 (1.74%) Microsoft Project
4 10 (1.24%) Microsoft PowerPoint
5 4 (0.50%) Windchill
6 3 (0.37%) MS Visio
7 2 (0.25%) Trello
Business Applications
1 11 (1.37%) Remedy ITSM
2 8 (1.00%) NEC Housing
3 3 (0.37%) Dynamics CRM
3 3 (0.37%) Oracle EBS
3 3 (0.37%) SAP S/4HANA
4 2 (0.25%) SAP ERP
4 2 (0.25%) SAP QM
5 1 (0.12%) Dynamics AX
5 1 (0.12%) Elite 3E
5 1 (0.12%) OpenText VIM for SAP
5 1 (0.12%) Oracle Payables
5 1 (0.12%) SAP GRC
5 1 (0.12%) SAP IBP
5 1 (0.12%) SAP MII
5 1 (0.12%) SAP PP
5 1 (0.12%) Sparx Enterprise Architect
Cloud Services
1 314 (39.05%) Microsoft 365
2 212 (26.37%) Azure
3 138 (17.16%) Entra ID
4 118 (14.68%) AWS
5 49 (6.09%) Power Platform
6 48 (5.97%) SaaS
7 29 (3.61%) OneDrive
8 22 (2.74%) PowerApps
9 15 (1.87%) Power Automate
10 13 (1.62%) Dynamics 365
10 13 (1.62%) Microsoft Purview
11 10 (1.24%) AWS CloudFormation
12 9 (1.12%) Azure Sentinel
12 9 (1.12%) Google Workspace
13 8 (1.00%) Amazon EKS
13 8 (1.00%) Cloud Computing
14 7 (0.87%) Mimecast
15 6 (0.75%) Cloudflare
15 6 (0.75%) GCP
15 6 (0.75%) Microsoft Copilot
Communications & Networking
1 50 (6.22%) Firewall
2 44 (5.47%) DNS
2 44 (5.47%) VPN
3 31 (3.86%) DHCP
4 30 (3.73%) Wi-Fi
5 26 (3.23%) WAN
6 24 (2.99%) TCP/IP
7 22 (2.74%) LAN
8 15 (1.87%) Network Security
8 15 (1.87%) VoIP
9 12 (1.49%) Broadband
10 9 (1.12%) SD-WAN
11 8 (1.00%) VLAN
12 6 (0.75%) Wireless
13 5 (0.62%) Remote Desktop
13 5 (0.62%) SSL
14 4 (0.50%) BGP
14 4 (0.50%) MPLS
14 4 (0.50%) Structured Cabling
15 3 (0.37%) Software-Defined Networking
Database & Business Intelligence
1 30 (3.73%) Power BI
2 24 (2.99%) SQL Server
3 12 (1.49%) Azure SQL Database
4 8 (1.00%) MySQL
4 8 (1.00%) Oracle Database
5 4 (0.50%) PostgreSQL
5 4 (0.50%) Relational Database
6 3 (0.37%) MongoDB
7 2 (0.25%) DynamoDB
7 2 (0.25%) InfluxDB
7 2 (0.25%) SAP HANA
8 1 (0.12%) Metadata
8 1 (0.12%) Oracle Exadata
8 1 (0.12%) RDBMS
8 1 (0.12%) Tableau
Development Applications
1 42 (5.22%) JIRA
2 12 (1.49%) GitLab
3 4 (0.50%) Eclipse
4 3 (0.37%) Atlassian Bamboo
4 3 (0.37%) Bitbucket
5 2 (0.25%) Cypress.io
5 2 (0.25%) Jenkins
5 2 (0.25%) Maven
5 2 (0.25%) Rational Rhapsody
5 2 (0.25%) SonarQube
6 1 (0.12%) Cucumber
6 1 (0.12%) Postman
6 1 (0.12%) REST Assured
General
1 418 (51.99%) Social Skills
2 130 (16.17%) Finance
3 84 (10.45%) Public Sector
4 79 (9.83%) Analytical Skills
5 51 (6.34%) Inclusion and Diversity
6 39 (4.85%) French Language
7 37 (4.60%) Back Office
8 34 (4.23%) Banking
9 28 (3.48%) Influencing Skills
9 28 (3.48%) Law
10 27 (3.36%) Organisational Skills
10 27 (3.36%) Swedish Language
11 25 (3.11%) Manufacturing
12 23 (2.86%) Legal
13 21 (2.61%) Games
14 18 (2.24%) Retail
15 8 (1.00%) Documentation Skills
15 8 (1.00%) Presentation Skills
16 5 (0.62%) Advertising
16 5 (0.62%) Aerospace
Job Titles
1 166 (20.65%) Analyst
2 112 (13.93%) Support Engineer
3 90 (11.19%) Service Analyst
4 88 (10.95%) Senior
5 87 (10.82%) Service Manager
6 81 (10.07%) Service Desk Analyst
7 76 (9.45%) IT Manager
8 70 (8.71%) IT Support
9 62 (7.71%) Support Analyst
10 59 (7.34%) Applications Support
11 53 (6.59%) Architect
11 53 (6.59%) Lead
12 52 (6.47%) IT Engineer
13 44 (5.47%) IT Support Engineer
14 43 (5.35%) Infrastructure Engineer
15 41 (5.10%) IT Services Manager
16 38 (4.73%) Desktop Engineer
16 38 (4.73%) Desktop Support
16 38 (4.73%) Site Engineer
17 37 (4.60%) IT Analyst
Libraries, Frameworks & Software Standards
1 17 (2.11%) REST
1 17 (2.11%) SOAP
2 10 (1.24%) .NET
3 7 (0.87%) CSS
3 7 (0.87%) HTML
4 6 (0.75%) Web Services
5 4 (0.50%) Middleware
5 4 (0.50%) OAuth
5 4 (0.50%) OpenID
5 4 (0.50%) SAP Fiori
5 4 (0.50%) YAML
6 3 (0.37%) AngularJS
6 3 (0.37%) React
7 2 (0.25%) Gherkin
7 2 (0.25%) Jest
7 2 (0.25%) Kafka
7 2 (0.25%) OpenTelemetry
7 2 (0.25%) RabbitMQ
7 2 (0.25%) Spring Boot
7 2 (0.25%) WAMP
Miscellaneous
1 32 (3.98%) Cyberattack
2 30 (3.73%) Driving Licence
3 27 (3.36%) Data Centre
4 25 (3.11%) Hybrid Cloud
5 24 (2.99%) CMDB
5 24 (2.99%) Onboarding
6 18 (2.24%) Self-Motivation
7 17 (2.11%) Management Information System
7 17 (2.11%) Product Ownership
8 14 (1.74%) Enterprise Software
9 12 (1.49%) Cloud Native
9 12 (1.49%) Cyber Threat
10 11 (1.37%) Client/Server
11 9 (1.12%) Analytical Mindset
11 9 (1.12%) Housing Association
12 8 (1.00%) Legacy Systems
12 8 (1.00%) PKI
13 5 (0.62%) AS400
13 5 (0.62%) PMI
13 5 (0.62%) Video Conferencing
Operating Systems
1 190 (23.63%) Windows
2 63 (7.84%) Windows 10
3 38 (4.73%) Linux
4 36 (4.48%) Windows Server
5 28 (3.48%) Android
6 23 (2.86%) Apple iOS
7 9 (1.12%) Mac OS
8 8 (1.00%) Unix
9 6 (0.75%) Red Hat Enterprise Linux
10 5 (0.62%) Windows Server 2016
10 5 (0.62%) Windows Server 2019
11 4 (0.50%) CentOS
12 3 (0.37%) Debian
12 3 (0.37%) VMS
13 1 (0.12%) AIX
13 1 (0.12%) Solaris
13 1 (0.12%) Ubuntu
Processes & Methodologies
1 253 (31.47%) Continuous Improvement
2 239 (29.73%) ITSM
3 234 (29.10%) Problem-Solving
4 209 (26.00%) Customer Service
5 192 (23.88%) Service Management
6 154 (19.15%) Service Delivery
7 122 (15.17%) Agile
8 121 (15.05%) Stakeholder Management
9 103 (12.81%) Cybersecurity
10 102 (12.69%) Mentoring
11 82 (10.20%) Project Delivery
12 78 (9.70%) DevOps
12 78 (9.70%) Performance Metrics
13 71 (8.83%) Change Management
13 71 (8.83%) Project Management
14 70 (8.71%) Stakeholder Engagement
15 63 (7.84%) Roadmaps
16 60 (7.46%) Incident Management
17 59 (7.34%) Coaching
18 55 (6.84%) Analytics
Programming Languages
1 62 (7.71%) SQL
2 60 (7.46%) PowerShell
3 27 (3.36%) Python
4 23 (2.86%) JavaScript
5 15 (1.87%) Bash
6 9 (1.12%) C#
7 8 (1.00%) Clojure
7 8 (1.00%) Java
8 5 (0.62%) RPG
8 5 (0.62%) T-SQL
9 3 (0.37%) Bicep
9 3 (0.37%) Google Apps Script
9 3 (0.37%) Korn
9 3 (0.37%) Ruby
10 2 (0.25%) Groovy
10 2 (0.25%) Perl
10 2 (0.25%) TypeScript
11 1 (0.12%) Apex Code
11 1 (0.12%) PL/SQL
11 1 (0.12%) VBScript
Qualifications
1 222 (27.61%) Degree
2 129 (16.04%) Security Cleared
3 111 (13.81%) Microsoft Certification
4 102 (12.69%) SC Cleared
5 79 (9.83%) AWS Certification
6 72 (8.96%) MCSE
7 43 (5.35%) DBS Check
8 42 (5.22%) Azure Certification
9 37 (4.60%) ITIL Certification
10 33 (4.10%) CTC Cleared
10 33 (4.10%) PMI Certification
11 31 (3.86%) PMP
12 27 (3.36%) Cisco Certification
13 22 (2.74%) DV Cleared
14 19 (2.36%) Computer Science Degree
15 18 (2.24%) BPSS Clearance
15 18 (2.24%) PRINCE2 Practitioner
16 14 (1.74%) CCNA
17 13 (1.62%) ITIL Foundation Certificate
18 12 (1.49%) Network+ Certification
Quality Assurance & Compliance
1 99 (12.31%) QA
2 96 (11.94%) SLA
3 44 (5.47%) Cyber Essentials
4 40 (4.98%) ISO/IEC 27001
5 36 (4.48%) GDPR
6 28 (3.48%) NIST
7 21 (2.61%) Cyber Essentials PLUS
8 14 (1.74%) PCI DSS
9 9 (1.12%) ISO 9001
10 8 (1.00%) Data Quality
11 7 (0.87%) PMO
12 6 (0.75%) COBIT
13 5 (0.62%) GRC
13 5 (0.62%) ISO 22301
14 4 (0.50%) Def Stans
14 4 (0.50%) ISO 9000
14 4 (0.50%) ISO/IEC 15288
15 1 (0.12%) ISO 14001
15 1 (0.12%) ISO/IEC 20000
15 1 (0.12%) Sarbanes-Oxley
System Software
1 113 (14.05%) Active Directory
2 21 (2.61%) Hyper-V
3 18 (2.24%) VMware Infrastructure
4 9 (1.12%) BitLocker
4 9 (1.12%) Docker
5 6 (0.75%) Microsoft Virtual Server
5 6 (0.75%) Virtual Servers
5 6 (0.75%) vSphere
6 5 (0.62%) VMware ESXi
7 4 (0.50%) KVM
7 4 (0.50%) Virtual Desktop
7 4 (0.50%) VMware NSX
8 3 (0.37%) Slurm Workload Manager
8 3 (0.37%) Terminal Services
9 2 (0.25%) Citrix Hypervisor
9 2 (0.25%) Oracle RAC
9 2 (0.25%) Virtual Machines
Systems Management
1 85 (10.57%) Microsoft Intune
2 34 (4.23%) SCCM
3 26 (3.23%) Ansible
4 21 (2.61%) Terraform
5 18 (2.24%) Kubernetes
6 13 (1.62%) Grafana
7 8 (1.00%) Single Sign-On
8 7 (0.87%) Jamf Pro
8 7 (0.87%) Puppet
8 7 (0.87%) ZABBIX
9 6 (0.75%) Autotask
9 6 (0.75%) Graylog
9 6 (0.75%) Prometheus
10 5 (0.62%) vCenter Server
11 4 (0.50%) Proxmox
12 3 (0.37%) Check_MK
13 2 (0.25%) Argo
13 2 (0.25%) HP Fortify
13 2 (0.25%) Oracle RMAN
13 2 (0.25%) Salt
Vendors
1 374 (46.52%) Microsoft
2 199 (24.75%) ServiceNow
3 70 (8.71%) Cisco
4 22 (2.74%) VMware
5 19 (2.36%) Fortinet
5 19 (2.36%) Oracle
6 18 (2.24%) Meraki
7 16 (1.99%) Apple
8 15 (1.87%) SonicWALL
9 12 (1.49%) Salesforce
9 12 (1.49%) Splunk
10 11 (1.37%) IFS
10 11 (1.37%) Remedy
10 11 (1.37%) SAP
10 11 (1.37%) Veeam
11 9 (1.12%) BMC
11 9 (1.12%) Citrix
11 9 (1.12%) ConnectWise
11 9 (1.12%) Google
12 8 (1.00%) Samsung