Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 29 July 2026, with comparisons to the same periods in the previous two years.

6 months to
29 Jul 2026
Same period 2025 Same period 2024
Rank 50 79 52
Rank change year-on-year +29 -27 +2
Permanent jobs citing ITIL 982 715 1,217
As % of all permanent jobs with remote/hybrid work options 4.49% 4.34% 4.56%
As % of the Processes & Methodologies category 5.41% 4.67% 5.18%
Number of salaries quoted 667 519 924
10th Percentile £30,750 £29,650 £31,250
25th Percentile £40,000 £35,854 £40,988
Median annual salary (50th Percentile) £55,000 £51,447 £54,000
Median % change year-on-year +6.91% -4.73% +2.86%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £91,750 £77,500
UK median annual salary £52,246 £47,500 £49,000
% change year-on-year +9.99% -3.06% -2.00%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,155 15,315 23,472
As % of all permanent jobs with a WFH option 82.94% 93.04% 88.02%
Number of salaries quoted 13,190 9,035 17,224
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £41,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,965
Median % change year-on-year - +3.51% -7.26%
75th Percentile £80,000 £78,750 £77,500
90th Percentile £100,000 £101,250 £96,250
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.33%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 29 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 89 (9.06%) SharePoint
2 53 (5.40%) Microsoft Exchange
3 9 (0.92%) Confluence
4 4 (0.41%) OpenStack
5 3 (0.31%) ArcGIS
5 3 (0.31%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
6 2 (0.20%) IIS
7 1 (0.10%) Oracle Workflow
Applications
1 110 (11.20%) Microsoft Office
2 22 (2.24%) Microsoft Excel
3 14 (1.43%) Microsoft Project
4 11 (1.12%) Microsoft PowerPoint
5 4 (0.41%) Windchill
6 3 (0.31%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 26 (2.65%) Remedy ITSM
2 5 (0.51%) Dynamics CRM
2 5 (0.51%) Shopify
3 3 (0.31%) Payment Gateway
3 3 (0.31%) SAP S/4HANA
4 2 (0.20%) Carpe Diem
4 2 (0.20%) Elite 3E
4 2 (0.20%) SAP ERP
4 2 (0.20%) SAP QM
5 1 (0.10%) OpenText VIM for SAP
5 1 (0.10%) Oracle Financials
5 1 (0.10%) Oracle iProcurement
5 1 (0.10%) Oracle Payables
5 1 (0.10%) Sage 200
5 1 (0.10%) SAP GRC
5 1 (0.10%) SAP IBP
5 1 (0.10%) SAP MII
5 1 (0.10%) Sparx Enterprise Architect
5 1 (0.10%) SystmOne
5 1 (0.10%) Workday HCM
Cloud Services
1 328 (33.40%) Azure
2 311 (31.67%) Microsoft 365
3 182 (18.53%) AWS
4 181 (18.43%) Entra ID
5 112 (11.41%) SaaS
6 53 (5.40%) Power Platform
7 33 (3.36%) OneDrive
8 25 (2.55%) PowerApps
9 22 (2.24%) Microsoft Purview
10 20 (2.04%) Power Automate
11 16 (1.63%) Dynamics 365
12 10 (1.02%) AWS CloudFormation
12 10 (1.02%) Google Workspace
13 9 (0.92%) Azure Sentinel
14 8 (0.81%) Amazon EKS
14 8 (0.81%) GCP
15 7 (0.71%) Cloud Computing
16 6 (0.61%) Cloudflare
16 6 (0.61%) Microsoft Copilot
17 5 (0.51%) Azure DevOps
Communications & Networking
1 64 (6.52%) Firewall
2 52 (5.30%) VPN
3 51 (5.19%) DNS
4 44 (4.48%) DHCP
5 38 (3.87%) TCP/IP
6 30 (3.05%) WAN
7 28 (2.85%) LAN
7 28 (2.85%) Wi-Fi
8 18 (1.83%) Network Security
9 15 (1.53%) Wireless
10 11 (1.12%) Broadband
10 11 (1.12%) VoIP
11 10 (1.02%) VLAN
12 7 (0.71%) Unified Communications
13 5 (0.51%) BGP
13 5 (0.51%) MPLS
13 5 (0.51%) Remote Desktop
13 5 (0.51%) SD-WAN
14 4 (0.41%) Software-Defined Networking
15 3 (0.31%) Cisco Firepower
Database & Business Intelligence
1 32 (3.26%) Power BI
2 24 (2.44%) SQL Server
3 12 (1.22%) Azure SQL Database
4 11 (1.12%) MySQL
5 8 (0.81%) Oracle Database
6 4 (0.41%) PostgreSQL
6 4 (0.41%) Relational Database
7 3 (0.31%) MongoDB
8 2 (0.20%) DynamoDB
8 2 (0.20%) InfluxDB
9 1 (0.10%) Oracle BI Publisher
9 1 (0.10%) Oracle Exadata
9 1 (0.10%) RDBMS
9 1 (0.10%) Tableau
Development Applications
1 50 (5.09%) JIRA
2 11 (1.12%) GitLab
3 4 (0.41%) Atlassian Bamboo
3 4 (0.41%) Bitbucket
3 4 (0.41%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.10%) Cucumber
5 1 (0.10%) Postman
5 1 (0.10%) REST Assured
General
1 511 (52.04%) Social Skills
2 170 (17.31%) Finance
3 97 (9.88%) Analytical Skills
4 93 (9.47%) Public Sector
5 91 (9.27%) Law
6 87 (8.86%) Legal
7 51 (5.19%) Banking
8 48 (4.89%) Swedish Language
9 43 (4.38%) Inclusion and Diversity
10 41 (4.18%) Organisational Skills
11 37 (3.77%) Influencing Skills
12 30 (3.05%) French Language
13 27 (2.75%) Manufacturing
14 22 (2.24%) Games
14 22 (2.24%) Retail
15 13 (1.32%) Telecoms
16 11 (1.12%) Documentation Skills
17 9 (0.92%) Advertising
18 7 (0.71%) Aerospace
18 7 (0.71%) Back Office
Job Titles
1 193 (19.65%) Analyst
2 152 (15.48%) Senior
3 149 (15.17%) IT Manager
4 128 (13.03%) Service Manager
5 107 (10.90%) Service Analyst
6 96 (9.78%) Service Desk Analyst
7 93 (9.47%) IT Services Manager
8 85 (8.66%) IT Support
9 80 (8.15%) Senior Manager
9 80 (8.15%) Support Engineer
10 66 (6.72%) Support Analyst
11 62 (6.31%) Architect
12 54 (5.50%) Applications Support
12 54 (5.50%) IT Engineer
12 54 (5.50%) Lead
13 49 (4.99%) Resilience Manager
14 48 (4.89%) IT Support Engineer
15 43 (4.38%) IT Analyst
16 42 (4.28%) Infrastructure Engineer
17 34 (3.46%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (5.09%) Middleware
2 17 (1.73%) REST
2 17 (1.73%) SOAP
3 11 (1.12%) .NET
4 7 (0.71%) CSS
4 7 (0.71%) HTML
4 7 (0.71%) Web Services
5 4 (0.41%) SAP Fiori
5 4 (0.41%) YAML
6 3 (0.31%) AngularJS
6 3 (0.31%) EDI
6 3 (0.31%) OAuth
6 3 (0.31%) OpenID
6 3 (0.31%) React
7 2 (0.20%) Gherkin
7 2 (0.20%) Jest
7 2 (0.20%) Kafka
7 2 (0.20%) Microsoft Graph
7 2 (0.20%) RabbitMQ
7 2 (0.20%) Spring Boot
Miscellaneous
1 60 (6.11%) Cyber Threat
2 32 (3.26%) Cyberattack
2 32 (3.26%) Onboarding
3 28 (2.85%) Driving Licence
4 27 (2.75%) Self-Motivation
5 25 (2.55%) Data Centre
5 25 (2.55%) Hybrid Cloud
6 22 (2.24%) CMDB
6 22 (2.24%) Enterprise Software
7 21 (2.14%) Management Information System
8 20 (2.04%) Product Ownership
9 12 (1.22%) Cloud Native
10 11 (1.12%) Client/Server
11 8 (0.81%) Analytical Mindset
11 8 (0.81%) AS400
11 8 (0.81%) Housing Association
11 8 (0.81%) PKI
12 5 (0.51%) Legacy Systems
12 5 (0.51%) Operational Technology
12 5 (0.51%) Virtual Team
Operating Systems
1 171 (17.41%) Windows
2 57 (5.80%) Windows Server
3 30 (3.05%) Linux
4 29 (2.95%) Windows 10
5 26 (2.65%) Android
6 24 (2.44%) Apple iOS
7 13 (1.32%) Mac OS
8 9 (0.92%) Unix
9 7 (0.71%) Red Hat Enterprise Linux
10 5 (0.51%) Windows Server 2016
10 5 (0.51%) Windows Server 2019
11 4 (0.41%) CentOS
12 3 (0.31%) Debian
12 3 (0.31%) VMS
13 1 (0.10%) AIX
13 1 (0.10%) Solaris
13 1 (0.10%) Ubuntu
Processes & Methodologies
1 320 (32.59%) Continuous Improvement
2 291 (29.63%) ITSM
3 287 (29.23%) Problem-Solving
4 221 (22.51%) Service Management
5 209 (21.28%) Customer Service
6 190 (19.35%) Agile
7 184 (18.74%) Stakeholder Engagement
8 178 (18.13%) Stakeholder Management
9 177 (18.02%) Mentoring
10 175 (17.82%) Service Delivery
11 144 (14.66%) Cybersecurity
11 144 (14.66%) Project Delivery
12 133 (13.54%) PRINCE2
13 128 (13.03%) DevOps
14 125 (12.73%) Information Security
15 101 (10.29%) AI
16 100 (10.18%) Change Management
16 100 (10.18%) TOGAF
17 95 (9.67%) Performance Metrics
18 94 (9.57%) Project Management
Programming Languages
1 74 (7.54%) PowerShell
2 64 (6.52%) SQL
3 30 (3.05%) JavaScript
4 26 (2.65%) Python
5 15 (1.53%) Bash
6 9 (0.92%) Java
7 8 (0.81%) Clojure
7 8 (0.81%) RPG
8 7 (0.71%) C#
8 7 (0.71%) T-SQL
9 4 (0.41%) Bicep
10 3 (0.31%) Korn
10 3 (0.31%) Ruby
11 2 (0.20%) Groovy
11 2 (0.20%) PL/SQL
11 2 (0.20%) TypeScript
12 1 (0.10%) Apex Code
12 1 (0.10%) Perl
12 1 (0.10%) Shell Script
12 1 (0.10%) VBScript
Qualifications
1 213 (21.69%) Degree
2 117 (11.91%) Microsoft Certification
3 115 (11.71%) CISSP
4 113 (11.51%) CISM
4 113 (11.51%) Security Cleared
5 98 (9.98%) ITIL Certification
6 91 (9.27%) AWS Certification
7 81 (8.25%) SC Cleared
8 79 (8.04%) MCSE
9 63 (6.42%) A+ Certification
10 62 (6.31%) DBS Check
10 62 (6.31%) Network+ Certification
11 47 (4.79%) Azure Certification
12 45 (4.58%) PMP
13 42 (4.28%) PMI Certification
14 30 (3.05%) Cisco Certification
15 25 (2.55%) DV Cleared
16 24 (2.44%) PRINCE2 Practitioner
17 22 (2.24%) ITIL Foundation Certificate
18 18 (1.83%) BPSS Clearance
Quality Assurance & Compliance
1 112 (11.41%) QA
2 79 (8.04%) NIST
2 79 (8.04%) SLA
3 56 (5.70%) ISO 22301
4 52 (5.30%) Cyber Essentials
4 52 (5.30%) GDPR
4 52 (5.30%) ISO/IEC 27001
5 23 (2.34%) Cyber Essentials PLUS
6 19 (1.93%) PCI DSS
7 13 (1.32%) ISO 9001
8 9 (0.92%) COBIT
8 9 (0.92%) PMO
9 7 (0.71%) ISO/IEC 20000
10 6 (0.61%) Data Quality
11 4 (0.41%) Def Stans
11 4 (0.41%) GRC
11 4 (0.41%) ISO 9000
11 4 (0.41%) ISO/IEC 15288
12 3 (0.31%) GxP
12 3 (0.31%) Sarbanes-Oxley
System Software
1 186 (18.94%) Active Directory
2 31 (3.16%) Hyper-V
3 26 (2.65%) VMware Infrastructure
4 9 (0.92%) BitLocker
5 8 (0.81%) Docker
6 6 (0.61%) Virtual Machines
6 6 (0.61%) vSphere
7 5 (0.51%) VMware ESXi
7 5 (0.51%) VMware NSX
8 4 (0.41%) KVM
8 4 (0.41%) Slurm Workload Manager
8 4 (0.41%) Virtual Desktop
9 3 (0.31%) Microsoft Virtual Server
9 3 (0.31%) Terminal Services
9 3 (0.31%) Virtual Servers
10 2 (0.20%) Citrix Hypervisor
10 2 (0.20%) Oracle RAC
11 1 (0.10%) GPFS
11 1 (0.10%) Lustre
Systems Management
1 161 (16.40%) Microsoft Intune
2 36 (3.67%) SCCM
3 31 (3.16%) Ansible
4 23 (2.34%) Terraform
5 19 (1.93%) Kubernetes
6 16 (1.63%) Grafana
7 12 (1.22%) ZABBIX
8 8 (0.81%) Jamf Pro
9 7 (0.71%) Single Sign-On
10 6 (0.61%) Graylog
10 6 (0.61%) Puppet
10 6 (0.61%) Systems Management Server (SMS)
11 5 (0.51%) vCenter Server
12 4 (0.41%) Autotask
12 4 (0.41%) Prometheus
12 4 (0.41%) Proxmox
13 3 (0.31%) Check_MK
14 2 (0.20%) FortiGate
14 2 (0.20%) Oracle RMAN
14 2 (0.20%) Salt
Vendors
1 441 (44.91%) Microsoft
2 226 (23.01%) ServiceNow
3 54 (5.50%) CyberArk
4 37 (3.77%) Cisco
5 33 (3.36%) VMware
6 26 (2.65%) Remedy
7 24 (2.44%) Fortinet
8 23 (2.34%) SonicWALL
9 18 (1.83%) BMC
9 18 (1.83%) Oracle
10 15 (1.53%) Apple
10 15 (1.53%) Meraki
11 11 (1.12%) SAP
11 11 (1.12%) Veeam
12 10 (1.02%) Google
12 10 (1.02%) Salesforce
13 9 (0.92%) ConnectWise
13 9 (0.92%) Splunk
14 8 (0.81%) Dynatrace
14 8 (0.81%) IFS