Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 4 October 2026, with comparisons to the same periods in the previous two years.

6 months to
4 Oct 2026
Same period 2025 Same period 2024
Rank 57 77 41
Rank change year-on-year +20 -36 +6
Permanent jobs citing ITIL 1,070 732 1,170
As % of all permanent jobs with remote/hybrid work options 4.30% 4.34% 5.25%
As % of the Processes & Methodologies category 5.33% 4.63% 5.96%
Number of salaries quoted 670 528 623
10th Percentile £29,250 £29,750 £31,089
25th Percentile £40,000 £35,000 £37,500
Median annual salary (50th Percentile) £55,000 £51,100 £52,500
Median % change year-on-year +7.63% -2.67% -1.87%
75th Percentile £75,000 £67,500 £63,750
90th Percentile £88,875 £97,500 £80,000
UK median annual salary £52,500 £45,285 £50,000
% change year-on-year +15.93% -9.43% -4.16%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 20,083 15,814 19,645
As % of all permanent jobs with a WFH option 80.74% 93.84% 88.19%
Number of salaries quoted 14,322 8,472 11,653
10th Percentile £33,750 £29,750 £35,500
25th Percentile £44,460 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £100,750
UK median annual salary £60,000 £55,000 £59,000
% change year-on-year +9.09% -6.78% -1.67%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 4 October 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 99 (9.25%) SharePoint
2 51 (4.77%) Microsoft Exchange
3 14 (1.31%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) CMS
5 2 (0.19%) Oracle Workflow
6 1 (0.093%) OpenStack
Applications
1 97 (9.07%) Microsoft Office
2 29 (2.71%) Microsoft Excel
3 14 (1.31%) Microsoft Project
4 13 (1.21%) Microsoft PowerPoint
5 4 (0.37%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 29 (2.71%) Remedy ITSM
2 8 (0.75%) Dynamics CRM
3 6 (0.56%) Shopify
3 6 (0.56%) Workday HCM
4 4 (0.37%) Payment Gateway
4 4 (0.37%) Primavera
5 3 (0.28%) Maximo
6 2 (0.19%) Carpe Diem
6 2 (0.19%) Dynamics NAV
6 2 (0.19%) Elite 3E
6 2 (0.19%) Oracle Financials
6 2 (0.19%) Oracle iProcurement
6 2 (0.19%) SAP CO
6 2 (0.19%) SAP ERP
6 2 (0.19%) SAP FI
6 2 (0.19%) SAP FI/CO
6 2 (0.19%) SAP QM
6 2 (0.19%) SAP S/4HANA
7 1 (0.093%) Sage 200
7 1 (0.093%) Sparx Enterprise Architect
Cloud Services
1 319 (29.81%) Azure
2 285 (26.64%) Microsoft 365
3 182 (17.01%) AWS
4 166 (15.51%) Entra ID
5 135 (12.62%) SaaS
6 63 (5.89%) Power Platform
7 41 (3.83%) OneDrive
8 27 (2.52%) Dynamics 365
9 24 (2.24%) PowerApps
10 22 (2.06%) Microsoft Purview
10 22 (2.06%) Power Automate
11 18 (1.68%) GCP
12 12 (1.12%) Datadog
12 12 (1.12%) GitHub
13 9 (0.84%) Microsoft Copilot
14 8 (0.75%) Azure Sentinel
14 8 (0.75%) IaaS
14 8 (0.75%) PaaS
15 7 (0.65%) Google Workspace
16 6 (0.56%) Cloudflare
Communications & Networking
1 74 (6.92%) Firewall
2 48 (4.49%) DNS
3 47 (4.39%) VPN
4 40 (3.74%) DHCP
5 35 (3.27%) WAN
6 32 (2.99%) LAN
6 32 (2.99%) Network Security
7 31 (2.90%) TCP/IP
8 27 (2.52%) Wi-Fi
9 15 (1.40%) VLAN
9 15 (1.40%) Wireless
10 11 (1.03%) IP Telephony
11 10 (0.93%) Unified Communications
12 5 (0.47%) BGP
12 5 (0.47%) MPLS
12 5 (0.47%) VoIP
13 4 (0.37%) 3GPP
13 4 (0.37%) Broadband
13 4 (0.37%) Cisco Nexus
13 4 (0.37%) DWDM
Database & Business Intelligence
1 38 (3.55%) Power BI
2 18 (1.68%) SQL Server
3 9 (0.84%) Oracle Database
4 8 (0.75%) Azure SQL Database
5 5 (0.47%) MySQL
6 4 (0.37%) PostgreSQL
7 3 (0.28%) GIS
8 2 (0.19%) BusinessObjects
8 2 (0.19%) DynamoDB
8 2 (0.19%) Oracle BI Publisher
8 2 (0.19%) Relational Database
9 1 (0.093%) Big Data
9 1 (0.093%) NoSQL
9 1 (0.093%) Oracle Exadata
Development Applications
1 75 (7.01%) JIRA
2 8 (0.75%) GitLab
3 4 (0.37%) Atlassian Bamboo
3 4 (0.37%) Bitbucket
3 4 (0.37%) Eclipse
4 3 (0.28%) Git
4 3 (0.28%) Jenkins
5 2 (0.19%) Artifactory
5 2 (0.19%) Cypress.io
5 2 (0.19%) Maven
5 2 (0.19%) SonarQube
6 1 (0.093%) Cucumber
6 1 (0.093%) Postman
6 1 (0.093%) REST Assured
General
1 570 (53.27%) Social Skills
2 235 (21.96%) Finance
3 149 (13.93%) Analytical Skills
4 110 (10.28%) Public Sector
5 102 (9.53%) Law
6 88 (8.22%) Legal
7 66 (6.17%) Banking
8 65 (6.07%) Organisational Skills
9 61 (5.70%) Influencing Skills
10 48 (4.49%) Swedish Language
11 38 (3.55%) Inclusion and Diversity
12 37 (3.46%) Manufacturing
13 36 (3.36%) Telecoms
14 29 (2.71%) Retail
15 25 (2.34%) Presentation Skills
16 19 (1.78%) Games
17 16 (1.50%) French Language
18 15 (1.40%) Aerospace
19 12 (1.12%) Documentation Skills
20 10 (0.93%) Advertising
Job Titles
1 214 (20.00%) Analyst
2 186 (17.38%) IT Manager
3 168 (15.70%) Service Manager
4 167 (15.61%) Senior
5 121 (11.31%) IT Services Manager
6 99 (9.25%) Service Analyst
7 96 (8.97%) Support Analyst
8 88 (8.22%) Senior Manager
9 85 (7.94%) IT Support
10 81 (7.57%) Service Desk Analyst
11 72 (6.73%) Lead
12 56 (5.23%) Architect
13 53 (4.95%) Support Engineer
14 49 (4.58%) Resilience Manager
15 46 (4.30%) IT Analyst
16 43 (4.02%) IT Engineer
17 40 (3.74%) Applications Support
17 40 (3.74%) IT Support Engineer
18 39 (3.64%) Infrastructure Engineer
19 35 (3.27%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.77%) Middleware
2 31 (2.90%) Terraform
3 15 (1.40%) REST
4 14 (1.31%) SOAP
5 7 (0.65%) Web Services
6 6 (0.56%) .NET
7 4 (0.37%) EDI
8 3 (0.28%) AngularJS
8 3 (0.28%) OAuth
8 3 (0.28%) OpenID
8 3 (0.28%) React
8 3 (0.28%) Spring Boot
8 3 (0.28%) XML
9 2 (0.19%) 802.1X
9 2 (0.19%) CSS
9 2 (0.19%) Gherkin
9 2 (0.19%) HTML
9 2 (0.19%) Jest
9 2 (0.19%) Microsoft Graph
9 2 (0.19%) SAP Fiori
Miscellaneous
1 56 (5.23%) Management Information System
2 53 (4.95%) Cyber Threat
3 46 (4.30%) Onboarding
4 42 (3.93%) Data Centre
5 40 (3.74%) Self-Motivation
6 32 (2.99%) CMDB
6 32 (2.99%) Driving Licence
7 29 (2.71%) Enterprise Software
8 20 (1.87%) Product Ownership
9 17 (1.59%) Hybrid Cloud
10 12 (1.12%) Cyberattack
10 12 (1.12%) Operational Technology
11 11 (1.03%) Analytical Mindset
11 11 (1.03%) CCTV
12 10 (0.93%) Greenfield Project
13 9 (0.84%) Legacy Systems
14 8 (0.75%) AS400
14 8 (0.75%) Cloud Native
15 7 (0.65%) LIMS
15 7 (0.65%) PKI
Operating Systems
1 168 (15.70%) Windows
2 62 (5.79%) Windows Server
3 34 (3.18%) Linux
4 22 (2.06%) Windows 10
5 14 (1.31%) Android
5 14 (1.31%) Mac OS
6 13 (1.21%) Apple iOS
7 5 (0.47%) Windows Server 2016
7 5 (0.47%) Windows Server 2019
8 4 (0.37%) Red Hat Enterprise Linux
9 3 (0.28%) AIX
9 3 (0.28%) Solaris
9 3 (0.28%) Unix
9 3 (0.28%) Windows Server 2012
10 2 (0.19%) CentOS
11 1 (0.093%) Debian
11 1 (0.093%) Ubuntu
11 1 (0.093%) VMS
Processes & Methodologies
1 401 (37.48%) Continuous Improvement
2 343 (32.06%) ITSM
3 326 (30.47%) Service Management
4 289 (27.01%) Problem-Solving
5 246 (22.99%) Customer Service
6 237 (22.15%) Stakeholder Management
7 208 (19.44%) Service Delivery
8 205 (19.16%) Stakeholder Engagement
9 202 (18.88%) Agile
10 195 (18.22%) Mentoring
11 172 (16.07%) Cybersecurity
12 162 (15.14%) Project Delivery
13 146 (13.64%) AI
14 142 (13.27%) Change Management
15 137 (12.80%) PRINCE2
16 136 (12.71%) Information Security
17 122 (11.40%) Collaborative Working
18 108 (10.09%) DevOps
18 108 (10.09%) Incident Management
19 104 (9.72%) Business Continuity
Programming Languages
1 84 (7.85%) PowerShell
2 56 (5.23%) SQL
3 32 (2.99%) Python
4 22 (2.06%) JavaScript
5 14 (1.31%) Bash
6 10 (0.93%) Java
7 8 (0.75%) Clojure
7 8 (0.75%) RPG
8 7 (0.65%) Bicep
9 5 (0.47%) T-SQL
10 3 (0.28%) Ruby
11 2 (0.19%) C#
11 2 (0.19%) Go
11 2 (0.19%) Google Apps Script
11 2 (0.19%) Groovy
11 2 (0.19%) PL/SQL
11 2 (0.19%) TypeScript
12 1 (0.093%) Apex Code
12 1 (0.093%) Korn
12 1 (0.093%) Kusto Query Language
Qualifications
1 237 (22.15%) Degree
2 134 (12.52%) Security Cleared
3 115 (10.75%) CISSP
4 114 (10.65%) CISM
5 109 (10.19%) ITIL Certification
6 99 (9.25%) Microsoft Certification
6 99 (9.25%) SC Cleared
7 77 (7.20%) AWS Certification
8 73 (6.82%) MCSE
9 62 (5.79%) A+ Certification
10 60 (5.61%) DBS Check
10 60 (5.61%) Network+ Certification
11 55 (5.14%) Azure Certification
12 45 (4.21%) PMP
13 44 (4.11%) Cisco Certification
14 40 (3.74%) PMI Certification
15 35 (3.27%) DV Cleared
16 32 (2.99%) Computer Science Degree
17 30 (2.80%) CCNA
18 23 (2.15%) CCNP
Quality Assurance & Compliance
1 99 (9.25%) SLA
2 88 (8.22%) QA
3 67 (6.26%) NIST
4 58 (5.42%) ISO 22301
5 56 (5.23%) Cyber Essentials
6 52 (4.86%) ISO/IEC 27001
7 48 (4.49%) GDPR
8 21 (1.96%) COBIT
9 19 (1.78%) Cyber Essentials PLUS
10 17 (1.59%) PCI DSS
11 16 (1.50%) ISO/IEC 20000
12 14 (1.31%) ISO 9001
13 13 (1.21%) PMO
14 12 (1.12%) Data Quality
15 8 (0.75%) Sarbanes-Oxley
16 7 (0.65%) Accessibility
16 7 (0.65%) GxP
17 5 (0.47%) GRC
18 4 (0.37%) Def Stans
18 4 (0.37%) ISO/IEC 15288
System Software
1 175 (16.36%) Active Directory
2 42 (3.93%) Hyper-V
3 34 (3.18%) VMware Infrastructure
4 14 (1.31%) Virtual Desktop
5 6 (0.56%) Virtual Machines
5 6 (0.56%) VMware NSX
6 5 (0.47%) BitLocker
6 5 (0.47%) Docker
6 5 (0.47%) vSphere
7 4 (0.37%) KVM
8 3 (0.28%) Microsoft Virtual Server
8 3 (0.28%) Virtual Servers
9 2 (0.19%) Slurm Workload Manager
9 2 (0.19%) VMware ESXi
10 1 (0.093%) Citrix Hypervisor
10 1 (0.093%) GPFS
10 1 (0.093%) Lustre
10 1 (0.093%) Oracle RAC
10 1 (0.093%) Terminal Services
Systems Management
1 151 (14.11%) Microsoft Intune
2 31 (2.90%) Ansible
2 31 (2.90%) SCCM
3 21 (1.96%) Grafana
4 13 (1.21%) Kubernetes
5 10 (0.93%) ZABBIX
6 7 (0.65%) FortiGate
6 7 (0.65%) Jamf Pro
7 6 (0.56%) Graylog
7 6 (0.56%) Systems Management Server (SMS)
8 5 (0.47%) Single Sign-On
9 4 (0.37%) Autotask
9 4 (0.37%) Prometheus
9 4 (0.37%) Proxmox
10 3 (0.28%) vCenter Server
11 2 (0.19%) Data Guard
11 2 (0.19%) HP Fortify
11 2 (0.19%) NetBackup
12 1 (0.093%) Oracle Enterprise Manager
12 1 (0.093%) Puppet
Vendors
1 425 (39.72%) Microsoft
2 222 (20.75%) ServiceNow
3 55 (5.14%) CyberArk
4 50 (4.67%) VMware
5 38 (3.55%) Cisco
6 31 (2.90%) YouTube
7 30 (2.80%) Remedy
8 26 (2.43%) SonicWALL
9 24 (2.24%) Fortinet
10 20 (1.87%) BMC
11 18 (1.68%) Dynatrace
11 18 (1.68%) Mitel
11 18 (1.68%) Oracle
12 13 (1.21%) Apple
12 13 (1.21%) SAP
13 12 (1.12%) WatchGuard
13 12 (1.12%) Workday
14 11 (1.03%) Draytek
14 11 (1.03%) Google
14 11 (1.03%) Veeam