Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 19 May 2026, with comparisons to the same periods in the previous two years.

6 months to
19 May 2026
Same period 2025 Same period 2024
Rank 52 78 52
Rank change year-on-year +26 -26 +10
Permanent jobs citing ITIL 757 687 1,584
As % of all permanent jobs with remote/hybrid work options 4.04% 4.55% 4.86%
As % of the Processes & Methodologies category 4.88% 4.79% 5.35%
Number of salaries quoted 555 502 1,322
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,050 £37,500 £40,000
Median annual salary (50th Percentile) £53,750 £52,500 £54,000
Median % change year-on-year +2.38% -2.78% +2.86%
75th Percentile £70,000 £67,500 £64,690
90th Percentile £85,000 £83,625 £77,500
UK median annual salary £52,500 £50,000 £48,825
% change year-on-year +5.00% +2.41% +2.79%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,505 14,349 29,620
As % of all permanent jobs with a WFH option 82.74% 95.06% 90.89%
Number of salaries quoted 11,008 8,690 23,384
10th Percentile £34,000 £31,250 £33,750
25th Percentile £45,000 £43,750 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £58,500 £55,000
% change year-on-year +2.56% +6.36% -10.10%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 19 May 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 77 (10.17%) SharePoint
2 51 (6.74%) Microsoft Exchange
3 6 (0.79%) Confluence
3 6 (0.79%) OpenStack
4 3 (0.40%) ArcGIS
4 3 (0.40%) CMS
5 2 (0.26%) Apache Airflow
6 1 (0.13%) IIS
6 1 (0.13%) SAS
Applications
1 129 (17.04%) Microsoft Office
2 18 (2.38%) Microsoft Project
3 17 (2.25%) Microsoft Excel
4 9 (1.19%) Microsoft PowerPoint
5 3 (0.40%) Windchill
6 1 (0.13%) MS Visio
Business Applications
1 11 (1.45%) NEC Housing
2 4 (0.53%) Dynamics CRM
2 4 (0.53%) Remedy ITSM
3 3 (0.40%) Oracle EBS
3 3 (0.40%) SAP S/4HANA
4 2 (0.26%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP ERP
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
5 1 (0.13%) SAP QM
5 1 (0.13%) Shopify
Cloud Services
1 304 (40.16%) Microsoft 365
2 208 (27.48%) Azure
3 127 (16.78%) Entra ID
4 111 (14.66%) AWS
5 46 (6.08%) Power Platform
6 43 (5.68%) SaaS
7 26 (3.43%) OneDrive
8 15 (1.98%) PowerApps
9 11 (1.45%) Dynamics 365
9 11 (1.45%) Power Automate
10 10 (1.32%) AWS CloudFormation
10 10 (1.32%) Azure DevOps
11 9 (1.19%) GCP
11 9 (1.19%) Google Workspace
12 8 (1.06%) Amazon EKS
12 8 (1.06%) Azure Sentinel
13 7 (0.92%) Mimecast
14 6 (0.79%) Cloud Computing
14 6 (0.79%) Microsoft Copilot
15 5 (0.66%) Microsoft Purview
Communications & Networking
1 47 (6.21%) DNS
2 42 (5.55%) Firewall
3 40 (5.28%) VPN
4 35 (4.62%) WAN
5 30 (3.96%) DHCP
6 27 (3.57%) Wi-Fi
7 26 (3.43%) LAN
8 19 (2.51%) TCP/IP
8 19 (2.51%) VoIP
9 12 (1.59%) SD-WAN
9 12 (1.59%) SSL
10 11 (1.45%) Network Security
11 9 (1.19%) Broadband
12 8 (1.06%) Telnet
12 8 (1.06%) VLAN
13 6 (0.79%) HTTP
13 6 (0.79%) Wireless
14 5 (0.66%) BGP
14 5 (0.66%) MPLS
14 5 (0.66%) Structured Cabling
Database & Business Intelligence
1 29 (3.83%) Power BI
2 26 (3.43%) SQL Server
3 14 (1.85%) Azure SQL Database
4 8 (1.06%) MySQL
5 6 (0.79%) Oracle Database
6 4 (0.53%) PostgreSQL
6 4 (0.53%) Relational Database
7 3 (0.40%) MongoDB
8 2 (0.26%) InfluxDB
8 2 (0.26%) SAP HANA
9 1 (0.13%) DynamoDB
9 1 (0.13%) Metadata
9 1 (0.13%) NoSQL
9 1 (0.13%) Oracle Exadata
9 1 (0.13%) RDBMS
9 1 (0.13%) Tableau
Development Applications
1 52 (6.87%) JIRA
2 13 (1.72%) GitLab
3 2 (0.26%) Eclipse
3 2 (0.26%) Jenkins
3 2 (0.26%) Rational Rhapsody
4 1 (0.13%) Atlassian Bamboo
4 1 (0.13%) Bitbucket
4 1 (0.13%) Cucumber
4 1 (0.13%) Cypress.io
4 1 (0.13%) Maven
4 1 (0.13%) Postman
4 1 (0.13%) REST Assured
4 1 (0.13%) SonarQube
General
1 382 (50.46%) Social Skills
2 128 (16.91%) Finance
3 78 (10.30%) Public Sector
4 77 (10.17%) Analytical Skills
5 52 (6.87%) Back Office
5 52 (6.87%) Inclusion and Diversity
6 49 (6.47%) French Language
7 32 (4.23%) Law
8 26 (3.43%) Organisational Skills
9 25 (3.30%) Legal
10 24 (3.17%) Banking
10 24 (3.17%) Retail
11 22 (2.91%) Manufacturing
12 14 (1.85%) Presentation Skills
13 11 (1.45%) Front Office
13 11 (1.45%) Games
13 11 (1.45%) Influencing Skills
14 8 (1.06%) Swedish Language
15 7 (0.92%) Documentation Skills
16 5 (0.66%) Police
Job Titles
1 158 (20.87%) Analyst
2 117 (15.46%) Support Engineer
3 91 (12.02%) Service Manager
4 87 (11.49%) Senior
5 79 (10.44%) Service Analyst
6 70 (9.25%) Service Desk Analyst
7 66 (8.72%) Support Analyst
8 64 (8.45%) IT Manager
9 62 (8.19%) IT Support
10 55 (7.27%) Applications Support
11 54 (7.13%) Site Engineer
12 53 (7.00%) Desktop Engineer
12 53 (7.00%) Desktop Support
13 52 (6.87%) Lead
14 51 (6.74%) Desktop Support Engineer
15 49 (6.47%) IT Services Manager
16 48 (6.34%) Infrastructure Engineer
16 48 (6.34%) IT Engineer
17 41 (5.42%) Architect
18 40 (5.28%) IT Analyst
Libraries, Frameworks & Software Standards
1 13 (1.72%) REST
1 13 (1.72%) SOAP
2 11 (1.45%) CSS
2 11 (1.45%) HTML
3 8 (1.06%) .NET
4 6 (0.79%) FIX Protocol
5 5 (0.66%) JSON
6 4 (0.53%) EDI
6 4 (0.53%) Middleware
6 4 (0.53%) OAuth
6 4 (0.53%) OpenID
6 4 (0.53%) YAML
7 3 (0.40%) AngularJS
7 3 (0.40%) OpenTelemetry
7 3 (0.40%) SAP Fiori
7 3 (0.40%) Web Services
7 3 (0.40%) XML
8 2 (0.26%) Microsoft Graph
8 2 (0.26%) React
8 2 (0.26%) WAMP
Miscellaneous
1 34 (4.49%) Data Centre
2 29 (3.83%) Driving Licence
2 29 (3.83%) Onboarding
3 28 (3.70%) Cyberattack
4 24 (3.17%) Management Information System
5 22 (2.91%) Hybrid Cloud
6 17 (2.25%) CMDB
7 15 (1.98%) Self-Motivation
8 14 (1.85%) Product Ownership
9 13 (1.72%) Enterprise Software
10 11 (1.45%) Client/Server
11 9 (1.19%) Cloud Native
11 9 (1.19%) Clustering
11 9 (1.19%) Legacy Systems
12 8 (1.06%) Cyber Threat
13 7 (0.92%) Analytical Mindset
13 7 (0.92%) PKI
13 7 (0.92%) Social Media
13 7 (0.92%) Video Conferencing
14 6 (0.79%) Equities
Operating Systems
1 211 (27.87%) Windows
2 83 (10.96%) Windows 10
3 55 (7.27%) Linux
4 45 (5.94%) Windows Server
5 25 (3.30%) Android
5 25 (3.30%) Apple iOS
6 17 (2.25%) Unix
7 10 (1.32%) Red Hat Enterprise Linux
8 6 (0.79%) Mac OS
9 4 (0.53%) CentOS
9 4 (0.53%) Windows Server 2016
10 3 (0.40%) Debian
10 3 (0.40%) Ubuntu
10 3 (0.40%) VMS
10 3 (0.40%) Windows Server 2019
11 1 (0.13%) AIX
11 1 (0.13%) Solaris
Processes & Methodologies
1 229 (30.25%) Continuous Improvement
2 207 (27.34%) Problem-Solving
3 199 (26.29%) Customer Service
3 199 (26.29%) ITSM
4 174 (22.99%) Service Management
5 143 (18.89%) Service Delivery
6 112 (14.80%) Cybersecurity
7 105 (13.87%) Agile
8 91 (12.02%) Stakeholder Management
9 90 (11.89%) Mentoring
10 83 (10.96%) DevOps
11 82 (10.83%) Change Management
12 70 (9.25%) Coaching
13 69 (9.11%) Performance Metrics
14 65 (8.59%) Analytics
14 65 (8.59%) Customer Experience
14 65 (8.59%) Roadmaps
15 64 (8.45%) Stakeholder Engagement
16 61 (8.06%) Project Delivery
17 59 (7.79%) Patch Management
Programming Languages
1 65 (8.59%) PowerShell
1 65 (8.59%) SQL
2 28 (3.70%) Python
3 21 (2.77%) JavaScript
4 14 (1.85%) Bash
5 10 (1.32%) C#
6 8 (1.06%) T-SQL
7 6 (0.79%) Clojure
8 5 (0.66%) Java
9 3 (0.40%) Bicep
9 3 (0.40%) Google Apps Script
9 3 (0.40%) Korn
9 3 (0.40%) Perl
9 3 (0.40%) Ruby
10 1 (0.13%) Apex Code
10 1 (0.13%) Groovy
10 1 (0.13%) Kusto Query Language
10 1 (0.13%) PL/SQL
10 1 (0.13%) Shell Script
10 1 (0.13%) TypeScript
Qualifications
1 211 (27.87%) Degree
2 131 (17.31%) Security Cleared
3 109 (14.40%) Microsoft Certification
4 106 (14.00%) SC Cleared
5 70 (9.25%) AWS Certification
6 65 (8.59%) MCSE
7 48 (6.34%) CTC Cleared
8 36 (4.76%) ITIL Certification
9 32 (4.23%) Cisco Certification
9 32 (4.23%) DBS Check
10 29 (3.83%) Azure Certification
11 24 (3.17%) PMI Certification
12 23 (3.04%) Computer Science Degree
13 22 (2.91%) PMP
14 20 (2.64%) DV Cleared
15 19 (2.51%) CCNA
15 19 (2.51%) ITIL Foundation Certificate
16 14 (1.85%) BPSS Clearance
17 12 (1.59%) CISSP
18 11 (1.45%) A+ Certification
Quality Assurance & Compliance
1 96 (12.68%) SLA
2 85 (11.23%) QA
3 37 (4.89%) Cyber Essentials
4 32 (4.23%) GDPR
4 32 (4.23%) ISO/IEC 27001
4 32 (4.23%) NIST
5 20 (2.64%) Cyber Essentials PLUS
6 10 (1.32%) Data Quality
6 10 (1.32%) PCI DSS
7 6 (0.79%) GRC
8 4 (0.53%) PMO
8 4 (0.53%) SOC 2
9 3 (0.40%) COBIT
9 3 (0.40%) Def Stans
9 3 (0.40%) ISO 22301
9 3 (0.40%) ISO 9000
9 3 (0.40%) ISO 9001
9 3 (0.40%) ISO/IEC 15288
10 2 (0.26%) Accessibility
10 2 (0.26%) Sarbanes-Oxley
System Software
1 105 (13.87%) Active Directory
2 21 (2.77%) VMware Infrastructure
3 11 (1.45%) Docker
3 11 (1.45%) Hyper-V
4 9 (1.19%) BitLocker
5 6 (0.79%) vSphere
6 5 (0.66%) Virtual Desktop
6 5 (0.66%) Virtual Machines
6 5 (0.66%) VMware ESXi
7 4 (0.53%) Microsoft Virtual Server
7 4 (0.53%) Veritas Cluster Server
7 4 (0.53%) Virtual Servers
7 4 (0.53%) VMware NSX
8 3 (0.40%) KVM
8 3 (0.40%) Slurm Workload Manager
8 3 (0.40%) Terminal Services
9 2 (0.26%) Citrix Hypervisor
9 2 (0.26%) Oracle RAC
10 1 (0.13%) Firmware
Systems Management
1 69 (9.11%) Microsoft Intune
2 35 (4.62%) Ansible
3 31 (4.10%) SCCM
4 24 (3.17%) Terraform
5 20 (2.64%) Kubernetes
6 12 (1.59%) Grafana
7 9 (1.19%) Jamf Pro
8 8 (1.06%) Puppet
8 8 (1.06%) Single Sign-On
9 6 (0.79%) Prometheus
9 6 (0.79%) ZABBIX
10 5 (0.66%) Graylog
10 5 (0.66%) vCenter Server
11 3 (0.40%) Check_MK
11 3 (0.40%) Proxmox
12 2 (0.26%) Active Directory Federation Services
12 2 (0.26%) Argo
12 2 (0.26%) Autotask
12 2 (0.26%) PaperCut
12 2 (0.26%) Salt
Vendors
1 346 (45.71%) Microsoft
2 170 (22.46%) ServiceNow
3 87 (11.49%) Cisco
4 27 (3.57%) VMware
5 18 (2.38%) Apple
5 18 (2.38%) Oracle
6 17 (2.25%) Meraki
7 15 (1.98%) Splunk
8 14 (1.85%) Fortinet
9 13 (1.72%) Salesforce
10 11 (1.45%) Citrix
10 11 (1.45%) Northgate
10 11 (1.45%) Red Hat
11 10 (1.32%) SAP
12 9 (1.19%) Google
12 9 (1.19%) IFS
13 8 (1.06%) Dynatrace
13 8 (1.06%) Samsung
13 8 (1.06%) Veeam
14 7 (0.92%) SonicWALL