Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 1 August 2026, with comparisons to the same periods in the previous two years.

 6 months to
1 Aug 2026		 Same period 2025 Same period 2024
Rank 50 81 49
Rank change year-on-year +31 -32 +5
Permanent jobs citing ITIL 998 723 1,198
As % of all permanent jobs with remote/hybrid work options 4.49% 4.37% 4.60%
As % of the Processes & Methodologies category 5.41% 4.70% 5.24%
Number of salaries quoted 679 524 910
10th Percentile £30,750 £29,750 £31,250
25th Percentile £40,775 £35,641 £40,988
Median annual salary (50th Percentile) £55,000 £50,000 £54,043
Median % change year-on-year +10.00% -7.48% +2.94%
75th Percentile £72,500 £67,500 £64,656
90th Percentile £82,500 £93,000 £77,500
UK median annual salary £52,500 £47,500 £49,990
% change year-on-year +10.53% -4.98% -0.02%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,446 15,378 22,855
As % of all permanent jobs with a WFH option 83.04% 92.99% 87.83%
Number of salaries quoted 13,393 9,086 16,698
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £41,000 £42,725
Median annual salary (50th Percentile) £60,000 £60,000 £57,965
Median % change year-on-year - +3.51% -7.26%
75th Percentile £80,000 £78,750 £77,500
90th Percentile £100,000 £101,250 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.41%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 1 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (9.02%) SharePoint
2 55 (5.51%) Microsoft Exchange
3 9 (0.90%) Confluence
4 4 (0.40%) OpenStack
5 3 (0.30%) ArcGIS
5 3 (0.30%) IIS
5 3 (0.30%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
7 1 (0.10%) Oracle Workflow
Applications
1 109 (10.92%) Microsoft Office
2 22 (2.20%) Microsoft Excel
3 14 (1.40%) Microsoft Project
4 11 (1.10%) Microsoft PowerPoint
5 4 (0.40%) Windchill
6 3 (0.30%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 26 (2.61%) Remedy ITSM
2 5 (0.50%) Dynamics CRM
2 5 (0.50%) Shopify
3 3 (0.30%) Payment Gateway
3 3 (0.30%) SAP S/4HANA
4 2 (0.20%) Carpe Diem
4 2 (0.20%) Elite 3E
4 2 (0.20%) SAP ERP
4 2 (0.20%) SAP QM
4 2 (0.20%) Workday HCM
5 1 (0.10%) Oracle EBS
5 1 (0.10%) Oracle ERP
5 1 (0.10%) Oracle Financials
5 1 (0.10%) Oracle iProcurement
5 1 (0.10%) Oracle Payables
5 1 (0.10%) Sage 200
5 1 (0.10%) SAP GRC
5 1 (0.10%) SAP MII
5 1 (0.10%) SAP PP
5 1 (0.10%) Sparx Enterprise Architect
Cloud Services
1 326 (32.67%) Azure
2 313 (31.36%) Microsoft 365
3 184 (18.44%) AWS
4 182 (18.24%) Entra ID
5 113 (11.32%) SaaS
6 52 (5.21%) Power Platform
7 33 (3.31%) OneDrive
8 25 (2.51%) PowerApps
9 22 (2.20%) Microsoft Purview
10 20 (2.00%) Power Automate
11 16 (1.60%) Dynamics 365
12 10 (1.00%) AWS CloudFormation
12 10 (1.00%) GCP
12 10 (1.00%) Google Workspace
13 9 (0.90%) Azure Sentinel
14 8 (0.80%) Amazon EKS
15 7 (0.70%) Cloud Computing
15 7 (0.70%) Datadog
15 7 (0.70%) Microsoft Copilot
16 6 (0.60%) Cloudflare
Communications & Networking
1 63 (6.31%) Firewall
2 52 (5.21%) DNS
2 52 (5.21%) VPN
3 45 (4.51%) DHCP
4 38 (3.81%) TCP/IP
5 30 (3.01%) WAN
6 29 (2.91%) Wi-Fi
7 28 (2.81%) LAN
8 19 (1.90%) Network Security
9 15 (1.50%) Wireless
10 11 (1.10%) Broadband
10 11 (1.10%) VoIP
11 10 (1.00%) VLAN
12 7 (0.70%) Unified Communications
13 5 (0.50%) BGP
13 5 (0.50%) MPLS
13 5 (0.50%) Remote Desktop
13 5 (0.50%) SD-WAN
14 4 (0.40%) Software-Defined Networking
15 3 (0.30%) Cisco Firepower
Database & Business Intelligence
1 31 (3.11%) Power BI
2 24 (2.40%) SQL Server
3 12 (1.20%) Azure SQL Database
4 11 (1.10%) MySQL
5 8 (0.80%) Oracle Database
6 4 (0.40%) PostgreSQL
6 4 (0.40%) Relational Database
7 3 (0.30%) MongoDB
8 2 (0.20%) DynamoDB
8 2 (0.20%) InfluxDB
9 1 (0.10%) Oracle BI Publisher
9 1 (0.10%) Oracle Exadata
9 1 (0.10%) RDBMS
9 1 (0.10%) Tableau
Development Applications
1 54 (5.41%) JIRA
2 11 (1.10%) GitLab
3 4 (0.40%) Atlassian Bamboo
3 4 (0.40%) Bitbucket
3 4 (0.40%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.10%) Cucumber
5 1 (0.10%) Postman
5 1 (0.10%) REST Assured
General
1 516 (51.70%) Social Skills
2 177 (17.74%) Finance
3 101 (10.12%) Analytical Skills
4 95 (9.52%) Public Sector
5 91 (9.12%) Law
6 88 (8.82%) Legal
7 53 (5.31%) Banking
8 48 (4.81%) Swedish Language
9 44 (4.41%) Organisational Skills
10 43 (4.31%) Inclusion and Diversity
11 37 (3.71%) Influencing Skills
12 30 (3.01%) French Language
13 28 (2.81%) Manufacturing
14 24 (2.40%) Retail
15 22 (2.20%) Games
16 14 (1.40%) Telecoms
17 11 (1.10%) Documentation Skills
18 10 (1.00%) Advertising
19 7 (0.70%) Aerospace
19 7 (0.70%) Military
Job Titles
1 197 (19.74%) Analyst
2 156 (15.63%) Senior
3 152 (15.23%) IT Manager
4 130 (13.03%) Service Manager
5 108 (10.82%) Service Analyst
6 97 (9.72%) Service Desk Analyst
7 95 (9.52%) IT Services Manager
8 86 (8.62%) IT Support
9 82 (8.22%) Senior Manager
10 78 (7.82%) Support Engineer
11 68 (6.81%) Support Analyst
12 62 (6.21%) Architect
13 57 (5.71%) Lead
14 54 (5.41%) Applications Support
15 53 (5.31%) IT Engineer
16 49 (4.91%) Resilience Manager
17 47 (4.71%) IT Analyst
17 47 (4.71%) IT Support Engineer
18 42 (4.21%) Infrastructure Engineer
19 34 (3.41%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (5.01%) Middleware
2 17 (1.70%) REST
2 17 (1.70%) SOAP
3 11 (1.10%) .NET
4 7 (0.70%) CSS
4 7 (0.70%) HTML
4 7 (0.70%) Web Services
5 4 (0.40%) EDI
5 4 (0.40%) SAP Fiori
5 4 (0.40%) YAML
6 3 (0.30%) AngularJS
6 3 (0.30%) OAuth
6 3 (0.30%) OpenID
6 3 (0.30%) React
7 2 (0.20%) Gherkin
7 2 (0.20%) Kafka
7 2 (0.20%) RabbitMQ
7 2 (0.20%) Spring Boot
7 2 (0.20%) WAMP
7 2 (0.20%) XML
Miscellaneous
1 60 (6.01%) Cyber Threat
2 33 (3.31%) Onboarding
3 32 (3.21%) Cyberattack
4 29 (2.91%) Driving Licence
4 29 (2.91%) Self-Motivation
5 26 (2.61%) Data Centre
6 25 (2.51%) Hybrid Cloud
7 23 (2.30%) CMDB
8 22 (2.20%) Management Information System
9 21 (2.10%) Enterprise Software
10 20 (2.00%) Product Ownership
11 12 (1.20%) Cloud Native
12 11 (1.10%) Client/Server
13 8 (0.80%) Analytical Mindset
13 8 (0.80%) AS400
13 8 (0.80%) Housing Association
13 8 (0.80%) PKI
14 6 (0.60%) Operational Technology
15 5 (0.50%) Legacy Systems
15 5 (0.50%) Virtual Team
Operating Systems
1 172 (17.23%) Windows
2 57 (5.71%) Windows Server
3 30 (3.01%) Linux
4 29 (2.91%) Windows 10
5 26 (2.61%) Android
6 24 (2.40%) Apple iOS
7 13 (1.30%) Mac OS
8 9 (0.90%) Unix
9 7 (0.70%) Red Hat Enterprise Linux
10 5 (0.50%) Windows Server 2016
10 5 (0.50%) Windows Server 2019
11 4 (0.40%) CentOS
12 3 (0.30%) Debian
12 3 (0.30%) VMS
13 1 (0.10%) AIX
13 1 (0.10%) Solaris
13 1 (0.10%) Ubuntu
Processes & Methodologies
1 327 (32.77%) Continuous Improvement
2 295 (29.56%) ITSM
3 293 (29.36%) Problem-Solving
4 228 (22.85%) Service Management
5 211 (21.14%) Customer Service
6 193 (19.34%) Agile
7 185 (18.54%) Stakeholder Management
8 184 (18.44%) Stakeholder Engagement
9 180 (18.04%) Mentoring
9 180 (18.04%) Service Delivery
10 148 (14.83%) Cybersecurity
11 145 (14.53%) Project Delivery
12 135 (13.53%) PRINCE2
13 127 (12.73%) DevOps
14 126 (12.63%) Information Security
15 104 (10.42%) AI
16 100 (10.02%) TOGAF
17 99 (9.92%) Change Management
18 96 (9.62%) Project Management
19 95 (9.52%) Performance Metrics
Programming Languages
1 78 (7.82%) PowerShell
2 64 (6.41%) SQL
3 30 (3.01%) JavaScript
4 28 (2.81%) Python
5 15 (1.50%) Bash
6 9 (0.90%) Java
7 8 (0.80%) Clojure
7 8 (0.80%) RPG
8 7 (0.70%) C#
8 7 (0.70%) T-SQL
9 5 (0.50%) Bicep
10 3 (0.30%) Korn
10 3 (0.30%) Ruby
11 2 (0.20%) Groovy
11 2 (0.20%) PL/SQL
11 2 (0.20%) TypeScript
12 1 (0.10%) Apex Code
12 1 (0.10%) Google Apps Script
12 1 (0.10%) Perl
12 1 (0.10%) VBScript
Qualifications
1 214 (21.44%) Degree
2 117 (11.72%) Microsoft Certification
3 115 (11.52%) CISSP
4 113 (11.32%) CISM
4 113 (11.32%) Security Cleared
5 100 (10.02%) ITIL Certification
6 91 (9.12%) AWS Certification
7 81 (8.12%) SC Cleared
8 79 (7.92%) MCSE
9 63 (6.31%) A+ Certification
9 63 (6.31%) DBS Check
10 62 (6.21%) Network+ Certification
11 47 (4.71%) Azure Certification
12 46 (4.61%) PMP
13 43 (4.31%) PMI Certification
14 30 (3.01%) Cisco Certification
15 25 (2.51%) DV Cleared
15 25 (2.51%) PRINCE2 Practitioner
16 23 (2.30%) ITIL Foundation Certificate
17 19 (1.90%) Computer Science Degree
Quality Assurance & Compliance
1 110 (11.02%) QA
2 81 (8.12%) SLA
3 79 (7.92%) NIST
4 56 (5.61%) ISO 22301
5 53 (5.31%) ISO/IEC 27001
6 52 (5.21%) GDPR
7 51 (5.11%) Cyber Essentials
8 23 (2.30%) Cyber Essentials PLUS
9 19 (1.90%) PCI DSS
10 13 (1.30%) ISO 9001
11 12 (1.20%) COBIT
12 10 (1.00%) ISO/IEC 20000
12 10 (1.00%) PMO
13 7 (0.70%) Data Quality
14 6 (0.60%) GRC
15 4 (0.40%) Def Stans
15 4 (0.40%) GxP
15 4 (0.40%) ISO 9000
15 4 (0.40%) ISO/IEC 15288
16 3 (0.30%) Sarbanes-Oxley
System Software
1 188 (18.84%) Active Directory
2 31 (3.11%) Hyper-V
3 26 (2.61%) VMware Infrastructure
4 9 (0.90%) BitLocker
5 8 (0.80%) Docker
6 6 (0.60%) Virtual Machines
6 6 (0.60%) vSphere
7 5 (0.50%) VMware ESXi
7 5 (0.50%) VMware NSX
8 4 (0.40%) KVM
8 4 (0.40%) Slurm Workload Manager
8 4 (0.40%) Virtual Desktop
9 3 (0.30%) Microsoft Virtual Server
9 3 (0.30%) Terminal Services
9 3 (0.30%) Virtual Servers
10 2 (0.20%) Citrix Hypervisor
10 2 (0.20%) Oracle RAC
11 1 (0.10%) GPFS
11 1 (0.10%) Lustre
Systems Management
1 161 (16.13%) Microsoft Intune
2 36 (3.61%) SCCM
3 34 (3.41%) Ansible
4 26 (2.61%) Terraform
5 19 (1.90%) Kubernetes
6 18 (1.80%) Grafana
7 12 (1.20%) ZABBIX
8 8 (0.80%) Jamf Pro
9 7 (0.70%) Single Sign-On
10 6 (0.60%) Graylog
10 6 (0.60%) Puppet
10 6 (0.60%) Systems Management Server (SMS)
11 5 (0.50%) vCenter Server
12 4 (0.40%) Autotask
12 4 (0.40%) Prometheus
12 4 (0.40%) Proxmox
13 3 (0.30%) Check_MK
14 2 (0.20%) FortiGate
14 2 (0.20%) HP Fortify
14 2 (0.20%) Salt
Vendors
1 445 (44.59%) Microsoft
2 232 (23.25%) ServiceNow
3 54 (5.41%) CyberArk
4 38 (3.81%) Cisco
5 33 (3.31%) VMware
6 26 (2.61%) Remedy
7 25 (2.51%) Fortinet
8 23 (2.30%) SonicWALL
9 18 (1.80%) BMC
9 18 (1.80%) Oracle
10 16 (1.60%) Meraki
11 15 (1.50%) Apple
12 12 (1.20%) SAP
13 11 (1.10%) Veeam
14 10 (1.00%) Dynatrace
14 10 (1.00%) Google
14 10 (1.00%) Salesforce
15 9 (0.90%) ConnectWise
15 9 (0.90%) Splunk
16 8 (0.80%) IFS
317 hybrid/remote ITIL jobs