Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 10 June 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Jun 2026
Same period 2025 Same period 2024
Rank 55 85 50
Rank change year-on-year +30 -35 +9
Permanent jobs citing ITIL 786 667 1,607
As % of all permanent jobs with remote/hybrid work options 4.04% 4.41% 4.70%
As % of the Processes & Methodologies category 4.92% 4.66% 5.27%
Number of salaries quoted 576 480 1,287
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,050 £37,250 £39,875
Median annual salary (50th Percentile) £55,000 £52,500 £53,150
Median % change year-on-year +4.76% -1.22% +1.24%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £50,000 £48,162
% change year-on-year +5.00% +3.82% +1.39%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,975 14,300 30,520
As % of all permanent jobs with a WFH option 82.12% 94.60% 89.29%
Number of salaries quoted 11,436 8,372 23,726
10th Percentile £35,000 £30,000 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.54%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 10 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 85 (10.81%) SharePoint
2 46 (5.85%) Microsoft Exchange
3 6 (0.76%) Confluence
4 5 (0.64%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.25%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 133 (16.92%) Microsoft Office
2 18 (2.29%) Microsoft Excel
3 15 (1.91%) Microsoft Project
4 10 (1.27%) Microsoft PowerPoint
5 4 (0.51%) Windchill
6 2 (0.25%) MS Visio
Business Applications
1 9 (1.15%) NEC Housing
2 8 (1.02%) Remedy ITSM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.25%) Dynamics CRM
4 2 (0.25%) SAP ERP
4 2 (0.25%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 317 (40.33%) Microsoft 365
2 208 (26.46%) Azure
3 135 (17.18%) Entra ID
4 114 (14.50%) AWS
5 51 (6.49%) Power Platform
6 45 (5.73%) SaaS
7 29 (3.69%) OneDrive
8 22 (2.80%) PowerApps
9 15 (1.91%) Power Automate
10 12 (1.53%) Dynamics 365
11 9 (1.15%) AWS CloudFormation
11 9 (1.15%) Azure Sentinel
11 9 (1.15%) Cloud Computing
11 9 (1.15%) Microsoft Purview
12 8 (1.02%) Amazon EKS
13 7 (0.89%) Google Workspace
13 7 (0.89%) Mimecast
14 6 (0.76%) Azure DevOps
14 6 (0.76%) Cloudflare
14 6 (0.76%) GCP
Communications & Networking
1 51 (6.49%) Firewall
2 44 (5.60%) DNS
3 40 (5.09%) VPN
4 30 (3.82%) WAN
5 29 (3.69%) DHCP
6 28 (3.56%) Wi-Fi
7 25 (3.18%) LAN
8 23 (2.93%) TCP/IP
9 18 (2.29%) VoIP
10 13 (1.65%) Network Security
11 10 (1.27%) SD-WAN
12 8 (1.02%) Broadband
12 8 (1.02%) VLAN
13 7 (0.89%) SSL
14 6 (0.76%) Wireless
15 5 (0.64%) BGP
15 5 (0.64%) MPLS
16 4 (0.51%) Structured Cabling
17 3 (0.38%) Remote Desktop
17 3 (0.38%) Software-Defined Networking
Database & Business Intelligence
1 31 (3.94%) Power BI
2 27 (3.44%) SQL Server
3 12 (1.53%) Azure SQL Database
4 8 (1.02%) MySQL
4 8 (1.02%) Oracle Database
5 4 (0.51%) PostgreSQL
5 4 (0.51%) Relational Database
6 3 (0.38%) MongoDB
7 2 (0.25%) InfluxDB
7 2 (0.25%) SAP HANA
8 1 (0.13%) DynamoDB
8 1 (0.13%) Metadata
8 1 (0.13%) Oracle Exadata
8 1 (0.13%) RDBMS
8 1 (0.13%) Tableau
Development Applications
1 43 (5.47%) JIRA
2 11 (1.40%) GitLab
3 3 (0.38%) Atlassian Bamboo
3 3 (0.38%) Bitbucket
3 3 (0.38%) Eclipse
4 2 (0.25%) Rational Rhapsody
5 1 (0.13%) Cucumber
5 1 (0.13%) Cypress.io
5 1 (0.13%) Jenkins
5 1 (0.13%) Maven
5 1 (0.13%) Postman
5 1 (0.13%) REST Assured
5 1 (0.13%) SonarQube
General
1 409 (52.04%) Social Skills
2 125 (15.90%) Finance
3 85 (10.81%) Public Sector
4 81 (10.31%) Analytical Skills
5 52 (6.62%) Back Office
6 51 (6.49%) Inclusion and Diversity
7 44 (5.60%) French Language
8 30 (3.82%) Banking
9 27 (3.44%) Law
10 26 (3.31%) Influencing Skills
11 25 (3.18%) Organisational Skills
12 24 (3.05%) Manufacturing
13 23 (2.93%) Legal
14 20 (2.54%) Swedish Language
15 19 (2.42%) Retail
16 14 (1.78%) Games
17 9 (1.15%) Presentation Skills
18 8 (1.02%) Documentation Skills
19 7 (0.89%) Front Office
20 5 (0.64%) Advertising
Job Titles
1 157 (19.97%) Analyst
2 123 (15.65%) Support Engineer
3 96 (12.21%) Service Manager
4 87 (11.07%) Senior
5 83 (10.56%) Service Analyst
6 74 (9.41%) Service Desk Analyst
7 72 (9.16%) IT Manager
8 67 (8.52%) IT Support
9 64 (8.14%) Support Analyst
10 59 (7.51%) Applications Support
11 53 (6.74%) Desktop Engineer
11 53 (6.74%) Desktop Support
11 53 (6.74%) Site Engineer
12 52 (6.62%) Lead
13 51 (6.49%) Desktop Support Engineer
13 51 (6.49%) IT Engineer
14 49 (6.23%) Architect
15 48 (6.11%) IT Services Manager
16 45 (5.73%) Infrastructure Engineer
17 41 (5.22%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 14 (1.78%) REST
1 14 (1.78%) SOAP
2 10 (1.27%) .NET
3 7 (0.89%) CSS
3 7 (0.89%) HTML
4 4 (0.51%) Middleware
4 4 (0.51%) OAuth
4 4 (0.51%) OpenID
4 4 (0.51%) SAP Fiori
4 4 (0.51%) Web Services
4 4 (0.51%) YAML
5 3 (0.38%) OpenTelemetry
6 2 (0.25%) AngularJS
6 2 (0.25%) FIX Protocol
6 2 (0.25%) JSON
6 2 (0.25%) Kafka
6 2 (0.25%) Microsoft Graph
6 2 (0.25%) RabbitMQ
6 2 (0.25%) React
6 2 (0.25%) WAMP
Miscellaneous
1 30 (3.82%) Driving Licence
2 28 (3.56%) Cyberattack
2 28 (3.56%) Data Centre
3 25 (3.18%) Hybrid Cloud
4 22 (2.80%) Onboarding
5 21 (2.67%) CMDB
6 16 (2.04%) Management Information System
6 16 (2.04%) Product Ownership
7 15 (1.91%) Self-Motivation
8 11 (1.40%) Client/Server
8 11 (1.40%) Enterprise Software
9 10 (1.27%) Cloud Native
10 9 (1.15%) Legacy Systems
11 8 (1.02%) Analytical Mindset
11 8 (1.02%) Cyber Threat
11 8 (1.02%) Housing Association
11 8 (1.02%) PKI
12 6 (0.76%) Low-Code
12 6 (0.76%) PMI
12 6 (0.76%) Social Media
Operating Systems
1 204 (25.95%) Windows
2 80 (10.18%) Windows 10
3 43 (5.47%) Linux
4 40 (5.09%) Windows Server
5 26 (3.31%) Android
6 23 (2.93%) Apple iOS
7 10 (1.27%) Unix
8 7 (0.89%) Mac OS
9 6 (0.76%) Red Hat Enterprise Linux
9 6 (0.76%) Windows Server 2016
10 5 (0.64%) Windows Server 2019
11 4 (0.51%) CentOS
12 3 (0.38%) Debian
12 3 (0.38%) VMS
13 1 (0.13%) AIX
13 1 (0.13%) Solaris
13 1 (0.13%) Ubuntu
Processes & Methodologies
1 256 (32.57%) Continuous Improvement
2 218 (27.74%) ITSM
2 218 (27.74%) Problem-Solving
3 212 (26.97%) Customer Service
4 197 (25.06%) Service Management
5 147 (18.70%) Service Delivery
6 113 (14.38%) Agile
6 113 (14.38%) Stakeholder Management
7 109 (13.87%) Cybersecurity
8 92 (11.70%) Mentoring
9 77 (9.80%) Performance Metrics
10 76 (9.67%) DevOps
11 74 (9.41%) Stakeholder Engagement
12 71 (9.03%) Project Delivery
13 68 (8.65%) Change Management
13 68 (8.65%) Customer Experience
14 67 (8.52%) Project Management
15 66 (8.40%) Analytics
16 65 (8.27%) Coaching
16 65 (8.27%) Roadmaps
Programming Languages
1 65 (8.27%) SQL
2 60 (7.63%) PowerShell
3 28 (3.56%) Python
4 17 (2.16%) JavaScript
5 15 (1.91%) Bash
6 10 (1.27%) C#
7 8 (1.02%) Clojure
7 8 (1.02%) T-SQL
8 7 (0.89%) Java
9 3 (0.38%) Bicep
9 3 (0.38%) Google Apps Script
9 3 (0.38%) Korn
9 3 (0.38%) Ruby
10 2 (0.25%) Perl
10 2 (0.25%) RPG
11 1 (0.13%) Apex Code
11 1 (0.13%) Groovy
11 1 (0.13%) Kusto Query Language
11 1 (0.13%) PL/SQL
11 1 (0.13%) Shell Script
Qualifications
1 231 (29.39%) Degree
2 137 (17.43%) Security Cleared
3 112 (14.25%) Microsoft Certification
4 111 (14.12%) SC Cleared
5 77 (9.80%) AWS Certification
6 70 (8.91%) MCSE
7 48 (6.11%) CTC Cleared
8 43 (5.47%) DBS Check
9 40 (5.09%) Azure Certification
10 31 (3.94%) PMI Certification
11 30 (3.82%) ITIL Certification
12 29 (3.69%) Cisco Certification
13 28 (3.56%) PMP
14 23 (2.93%) DV Cleared
15 20 (2.54%) Computer Science Degree
16 17 (2.16%) BPSS Clearance
17 16 (2.04%) CCNA
18 15 (1.91%) ITIL Foundation Certificate
19 12 (1.53%) A+ Certification
19 12 (1.53%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 100 (12.72%) SLA
2 93 (11.83%) QA
3 38 (4.83%) Cyber Essentials
4 37 (4.71%) ISO/IEC 27001
5 33 (4.20%) GDPR
6 30 (3.82%) NIST
7 20 (2.54%) Cyber Essentials PLUS
8 11 (1.40%) PCI DSS
9 9 (1.15%) Data Quality
9 9 (1.15%) ISO 9001
10 5 (0.64%) COBIT
10 5 (0.64%) GRC
10 5 (0.64%) ISO 22301
10 5 (0.64%) PMO
11 4 (0.51%) Def Stans
11 4 (0.51%) ISO 9000
11 4 (0.51%) ISO/IEC 15288
12 2 (0.25%) SOC 2
13 1 (0.13%) Accessibility
13 1 (0.13%) NCSC
System Software
1 104 (13.23%) Active Directory
2 16 (2.04%) Hyper-V
2 16 (2.04%) VMware Infrastructure
3 9 (1.15%) BitLocker
4 8 (1.02%) Docker
5 6 (0.76%) Microsoft Virtual Server
5 6 (0.76%) Virtual Servers
5 6 (0.76%) vSphere
6 5 (0.64%) VMware ESXi
7 4 (0.51%) KVM
7 4 (0.51%) Virtual Desktop
7 4 (0.51%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
9 2 (0.25%) Citrix Hypervisor
9 2 (0.25%) Oracle RAC
9 2 (0.25%) Virtual Machines
Systems Management
1 78 (9.92%) Microsoft Intune
2 35 (4.45%) SCCM
3 27 (3.44%) Ansible
4 21 (2.67%) Terraform
5 19 (2.42%) Kubernetes
6 12 (1.53%) Grafana
7 8 (1.02%) Jamf Pro
7 8 (1.02%) Single Sign-On
8 7 (0.89%) Puppet
8 7 (0.89%) ZABBIX
9 6 (0.76%) Graylog
9 6 (0.76%) Prometheus
10 5 (0.64%) vCenter Server
11 4 (0.51%) Autotask
11 4 (0.51%) Proxmox
12 3 (0.38%) Check_MK
13 2 (0.25%) Active Directory Federation Services
13 2 (0.25%) Argo
13 2 (0.25%) Oracle RMAN
13 2 (0.25%) Salt
Vendors
1 358 (45.55%) Microsoft
2 184 (23.41%) ServiceNow
3 86 (10.94%) Cisco
4 22 (2.80%) VMware
5 20 (2.54%) Oracle
6 19 (2.42%) Fortinet
6 19 (2.42%) Meraki
7 16 (2.04%) Apple
8 14 (1.78%) SonicWALL
8 14 (1.78%) Splunk
9 12 (1.53%) Salesforce
9 12 (1.53%) Veeam
10 11 (1.40%) IFS
10 11 (1.40%) SAP
11 10 (1.27%) Citrix
12 9 (1.15%) BMC
12 9 (1.15%) Northgate
13 8 (1.02%) Remedy
13 8 (1.02%) Samsung
14 7 (0.89%) ConnectWise