Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 28 March 2026, with comparisons to the same periods in the previous two years.

6 months to
28 Mar 2026
Same period 2025 Same period 2024
Rank 40 51 44
Rank change year-on-year +11 -7 +17
Permanent jobs citing ITIL 845 727 1,699
As % of all permanent jobs with remote/hybrid work options 5.01% 5.65% 5.50%
As % of the Processes & Methodologies category 5.94% 5.95% 5.99%
Number of salaries quoted 530 548 1,404
10th Percentile £29,750 £31,250 £30,000
25th Percentile £35,000 £41,250 £37,969
Median annual salary (50th Percentile) £50,000 £55,000 £54,022
Median % change year-on-year -9.09% +1.81% +8.04%
75th Percentile £69,390 £68,568 £65,000
90th Percentile £85,000 £81,625 £78,750
UK median annual salary £50,000 £50,500 £50,000
% change year-on-year -0.99% +1.00% +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,216 12,215 28,360
As % of all permanent jobs with a WFH option 84.23% 94.97% 91.82%
Number of salaries quoted 9,693 8,786 23,170
10th Percentile £31,250 £32,500 £33,767
25th Percentile £42,500 £46,250 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £81,250 £75,250
90th Percentile £100,000 £103,999 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -11.29%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 28 March 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 74 (8.76%) SharePoint
2 61 (7.22%) Microsoft Exchange
3 6 (0.71%) Tomcat
3 6 (0.71%) WebSphere
3 6 (0.71%) WebSphere Application Server
4 5 (0.59%) Confluence
4 5 (0.59%) OpenStack
5 4 (0.47%) IIS
6 3 (0.36%) ArcGIS
7 2 (0.24%) Apache Airflow
8 1 (0.12%) CMS
8 1 (0.12%) Oracle Workflow
Applications
1 185 (21.89%) Microsoft Office
2 21 (2.49%) Microsoft Excel
3 19 (2.25%) Microsoft Project
4 6 (0.71%) Microsoft PowerPoint
5 4 (0.47%) MS Visio
Business Applications
1 12 (1.42%) NEC Housing
1 12 (1.42%) Remedy ITSM
2 5 (0.59%) Dynamics CRM
3 3 (0.36%) Oracle EBS
3 3 (0.36%) Sage 200
3 3 (0.36%) Sage 50
3 3 (0.36%) Sage CRM
3 3 (0.36%) SAP S/4HANA
4 2 (0.24%) Dynamics AX
5 1 (0.12%) Elite 3E
5 1 (0.12%) Oracle Payables
5 1 (0.12%) SAP GRC
5 1 (0.12%) SAP IBP
5 1 (0.12%) SAP MII
5 1 (0.12%) SAP PP
5 1 (0.12%) Shopify
Cloud Services
1 346 (40.95%) Microsoft 365
2 220 (26.04%) Azure
3 168 (19.88%) AWS
4 132 (15.62%) Entra ID
5 39 (4.62%) Power Platform
6 33 (3.91%) SaaS
7 21 (2.49%) OneDrive
8 17 (2.01%) Azure DevOps
9 14 (1.66%) GCP
10 12 (1.42%) Dynamics 365
11 11 (1.30%) AWS CloudFormation
12 10 (1.18%) Azure Monitor
12 10 (1.18%) Datadog
13 9 (1.07%) Google Workspace
13 9 (1.07%) Mimecast
14 8 (0.95%) PowerApps
15 7 (0.83%) GitHub
16 6 (0.71%) Microsoft Copilot
16 6 (0.71%) Power Automate
17 5 (0.59%) Amazon EKS
Communications & Networking
1 55 (6.51%) DNS
2 52 (6.15%) Firewall
3 50 (5.92%) VPN
4 41 (4.85%) WAN
5 35 (4.14%) DHCP
6 33 (3.91%) LAN
7 29 (3.43%) Wi-Fi
8 26 (3.08%) TCP/IP
9 19 (2.25%) SSL
9 19 (2.25%) VLAN
10 16 (1.89%) SD-WAN
10 16 (1.89%) VoIP
11 11 (1.30%) Network Security
11 11 (1.30%) Telnet
12 9 (1.07%) Broadband
13 8 (0.95%) HTTP
14 7 (0.83%) IP Telephony
14 7 (0.83%) Wireless
15 6 (0.71%) Remote Desktop
15 6 (0.71%) Structured Cabling
Database & Business Intelligence
1 31 (3.67%) Power BI
2 30 (3.55%) SQL Server
3 13 (1.54%) Azure SQL Database
4 9 (1.07%) MySQL
5 8 (0.95%) PostgreSQL
6 6 (0.71%) DB2
7 5 (0.59%) NoSQL
7 5 (0.59%) Relational Database
8 4 (0.47%) Tableau
9 2 (0.24%) Amazon RDS
9 2 (0.24%) InfluxDB
9 2 (0.24%) MongoDB
9 2 (0.24%) Oracle Database
9 2 (0.24%) SAP HANA
9 2 (0.24%) SQL Server Integration Services
10 1 (0.12%) Crystal Reports
10 1 (0.12%) Metadata
10 1 (0.12%) RDBMS
10 1 (0.12%) SQL Server Reporting Services
Development Applications
1 48 (5.68%) JIRA
2 11 (1.30%) GitLab
3 5 (0.59%) Jenkins
4 2 (0.24%) Rational Rhapsody
5 1 (0.12%) Visual Studio
General
1 419 (49.59%) Social Skills
2 132 (15.62%) Finance
3 88 (10.41%) French Language
4 73 (8.64%) Analytical Skills
5 69 (8.17%) Back Office
6 51 (6.04%) Swedish Language
7 49 (5.80%) Public Sector
8 36 (4.26%) Inclusion and Diversity
9 35 (4.14%) Law
10 34 (4.02%) Organisational Skills
11 33 (3.91%) Banking
12 26 (3.08%) Legal
13 22 (2.60%) Retail
14 15 (1.78%) Telecoms
15 13 (1.54%) Presentation Skills
16 12 (1.42%) Front Office
17 11 (1.30%) Manufacturing
18 10 (1.18%) Games
19 7 (0.83%) Marketing
20 6 (0.71%) Influencing Skills
Job Titles
1 205 (24.26%) Analyst
2 135 (15.98%) Support Engineer
3 107 (12.66%) Service Analyst
4 105 (12.43%) Lead
5 101 (11.95%) Service Desk Analyst
6 80 (9.47%) IT Support
7 76 (8.99%) Senior
7 76 (8.99%) Support Analyst
8 66 (7.81%) Desktop Engineer
8 66 (7.81%) Desktop Support
9 64 (7.57%) Desktop Support Engineer
10 63 (7.46%) IT Analyst
10 63 (7.46%) Service Manager
10 63 (7.46%) Site Engineer
11 56 (6.63%) Applications Support
12 49 (5.80%) IT Manager
13 47 (5.56%) IT Engineer
14 44 (5.21%) Infrastructure Engineer
15 38 (4.50%) IT Support Analyst
16 37 (4.38%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 14 (1.66%) CSS
1 14 (1.66%) HTML
2 10 (1.18%) JSON
3 8 (0.95%) FIX Protocol
4 7 (0.83%) LDAP
4 7 (0.83%) XML
5 6 (0.71%) .NET
5 6 (0.71%) LAPP Stack
5 6 (0.71%) REST
5 6 (0.71%) SOAP
5 6 (0.71%) WebSphere MQ
6 5 (0.59%) Elastic Stack
6 5 (0.59%) OAuth
7 4 (0.47%) EDI
7 4 (0.47%) Middleware
7 4 (0.47%) OpenID
7 4 (0.47%) OpenTelemetry
7 4 (0.47%) YAML
8 2 (0.24%) AngularJS
8 2 (0.24%) RabbitMQ
Miscellaneous
1 76 (8.99%) Cyber Threat
2 70 (8.28%) Security Operations Centre
3 68 (8.05%) Cyber Kill Chain
3 68 (8.05%) Operational Technology
4 42 (4.97%) Driving Licence
5 38 (4.50%) Management Information System
6 34 (4.02%) Onboarding
7 31 (3.67%) Data Centre
8 18 (2.13%) CMDB
9 15 (1.78%) Cyberattack
9 15 (1.78%) Enterprise Software
10 13 (1.54%) Client/Server
11 12 (1.42%) Legacy Systems
12 11 (1.30%) Product Ownership
13 10 (1.18%) Self-Motivation
13 10 (1.18%) Social Media
14 9 (1.07%) Clustering
14 9 (1.07%) Hybrid Cloud
14 9 (1.07%) Linux Command Line
15 8 (0.95%) Equities
Operating Systems
1 269 (31.83%) Windows
2 99 (11.72%) Windows 10
3 82 (9.70%) Windows Server
4 79 (9.35%) Linux
5 26 (3.08%) Unix
6 23 (2.72%) Apple iOS
7 22 (2.60%) Android
8 13 (1.54%) Red Hat Enterprise Linux
9 11 (1.30%) Mac OS
10 4 (0.47%) Windows Server 2016
11 3 (0.36%) VMS
12 2 (0.24%) CentOS
12 2 (0.24%) Debian
12 2 (0.24%) Ubuntu
12 2 (0.24%) Windows Server 2012
13 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 261 (30.89%) Customer Service
2 231 (27.34%) ITSM
3 219 (25.92%) Continuous Improvement
4 209 (24.73%) Problem-Solving
5 160 (18.93%) Mentoring
6 155 (18.34%) Service Management
7 140 (16.57%) Service Delivery
7 140 (16.57%) Stakeholder Management
8 137 (16.21%) Coaching
9 131 (15.50%) Cybersecurity
10 123 (14.56%) Roadmaps
11 96 (11.36%) Performance Metrics
12 89 (10.53%) Agile
12 89 (10.53%) DevOps
12 89 (10.53%) Risk Management
13 87 (10.30%) Business Strategy
13 87 (10.30%) Change Management
14 85 (10.06%) Customer Experience
15 84 (9.94%) Analytics
16 80 (9.47%) Technology Roadmap
Programming Languages
1 72 (8.52%) SQL
2 71 (8.40%) PowerShell
3 40 (4.73%) Python
4 27 (3.20%) JavaScript
5 17 (2.01%) Bash
6 9 (1.07%) C#
7 8 (0.95%) T-SQL
8 5 (0.59%) Bicep
9 3 (0.36%) Google Apps Script
9 3 (0.36%) Perl
9 3 (0.36%) R
10 2 (0.24%) Korn
10 2 (0.24%) PL/SQL
11 1 (0.12%) Shell Script
11 1 (0.12%) VB.NET
Qualifications
1 253 (29.94%) Degree
2 153 (18.11%) Microsoft Certification
3 120 (14.20%) Security Cleared
4 109 (12.90%) SC Cleared
5 107 (12.66%) AWS Certification
6 102 (12.07%) MCSE
7 60 (7.10%) CTC Cleared
8 41 (4.85%) ITIL Certification
9 35 (4.14%) Cisco Certification
10 34 (4.02%) ITIL Foundation Certificate
11 28 (3.31%) DBS Check
12 27 (3.20%) Computer Science Degree
13 26 (3.08%) CCNA
14 23 (2.72%) Azure Certification
15 18 (2.13%) CISSP
16 16 (1.89%) PMI Certification
17 15 (1.78%) Microsoft Certified Professional
17 15 (1.78%) PMP
18 14 (1.66%) CCNP
18 14 (1.66%) Network+ Certification
Quality Assurance & Compliance
1 111 (13.14%) SLA
2 103 (12.19%) ISO/IEC 27001
2 103 (12.19%) QA
3 84 (9.94%) NIST
4 68 (8.05%) ISO/IEC 27005
5 38 (4.50%) Cyber Essentials
6 18 (2.13%) GDPR
7 15 (1.78%) Cyber Essentials PLUS
8 12 (1.42%) Data Quality
9 8 (0.95%) GRC
10 5 (0.59%) COBIT
10 5 (0.59%) PCI DSS
11 4 (0.47%) SOC 2
12 2 (0.24%) Accessibility
12 2 (0.24%) ISO/IEC 19770
12 2 (0.24%) NCSC
12 2 (0.24%) Sarbanes-Oxley
13 1 (0.12%) ISO 22301
13 1 (0.12%) ISO/IEC 20000
13 1 (0.12%) PMO
System Software
1 117 (13.85%) Active Directory
2 24 (2.84%) Hyper-V
3 23 (2.72%) VMware Infrastructure
4 13 (1.54%) Docker
5 11 (1.30%) Virtual Machines
6 6 (0.71%) Virtual Desktop
7 4 (0.47%) Veritas Cluster Server
8 3 (0.36%) BitLocker
8 3 (0.36%) Microsoft Virtual Server
8 3 (0.36%) Virtual Servers
8 3 (0.36%) vSphere
9 2 (0.24%) Slurm Workload Manager
9 2 (0.24%) VMware ESXi
10 1 (0.12%) Citrix Hypervisor
10 1 (0.12%) Firmware
10 1 (0.12%) Oracle RAC
10 1 (0.12%) Terminal Services
10 1 (0.12%) vCloud
10 1 (0.12%) VMware NSX
Systems Management
1 76 (8.99%) Microsoft Intune
2 31 (3.67%) Ansible
3 30 (3.55%) Terraform
4 22 (2.60%) SCCM
5 18 (2.13%) Kubernetes
6 14 (1.66%) Grafana
7 10 (1.18%) Jamf Pro
7 10 (1.18%) Prometheus
8 7 (0.83%) Puppet
8 7 (0.83%) Single Sign-On
9 4 (0.47%) Autotask
9 4 (0.47%) PaperCut
10 3 (0.36%) ZABBIX
11 2 (0.24%) Active Directory Federation Services
11 2 (0.24%) Argo
11 2 (0.24%) Check_MK
11 2 (0.24%) Oracle RMAN
11 2 (0.24%) Salt
12 1 (0.12%) AirWatch
12 1 (0.12%) FortiGate
Vendors
1 377 (44.62%) Microsoft
2 202 (23.91%) ServiceNow
3 110 (13.02%) Cisco
4 36 (4.26%) VMware
5 25 (2.96%) Apple
6 21 (2.49%) Oracle
7 19 (2.25%) Meraki
8 18 (2.13%) Splunk
9 15 (1.78%) BMC
10 14 (1.66%) Red Hat
11 13 (1.54%) Remedy
12 11 (1.30%) Mitel
12 11 (1.30%) Northgate
13 10 (1.18%) Citrix
13 10 (1.18%) Samsung
14 9 (1.07%) Fortinet
14 9 (1.07%) Google
15 8 (0.95%) Sage
15 8 (0.95%) Salesforce
15 8 (0.95%) Veeam