Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 20 March 2026, with comparisons to the same periods in the previous two years.

6 months to
20 Mar 2026
Same period 2025 Same period 2024
Rank 39 51 42
Rank change year-on-year +12 -9 +19
Permanent jobs citing ITIL 845 759 1,707
As % of all permanent jobs with remote/hybrid work options 5.00% 5.68% 5.67%
As % of the Processes & Methodologies category 5.89% 5.96% 6.16%
Number of salaries quoted 516 536 1,410
10th Percentile £29,750 £31,250 £30,000
25th Percentile £35,000 £40,988 £37,656
Median annual salary (50th Percentile) £50,000 £55,000 £54,000
Median % change year-on-year -9.09% +1.85% +8.00%
75th Percentile £69,390 £68,568 £65,000
90th Percentile £85,000 £81,875 £78,750
UK median annual salary £50,000 £50,232 £50,000
% change year-on-year -0.46% +0.46% +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,348 12,730 27,722
As % of all permanent jobs with a WFH option 84.84% 95.26% 92.02%
Number of salaries quoted 9,446 8,781 22,926
10th Percentile £31,250 £33,000 £34,000
25th Percentile £42,500 £46,250 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £81,250 £75,772
90th Percentile £100,000 £103,750 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -11.29%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 20 March 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 73 (8.64%) SharePoint
2 62 (7.34%) Microsoft Exchange
3 7 (0.83%) Tomcat
3 7 (0.83%) WebSphere
3 7 (0.83%) WebSphere Application Server
4 5 (0.59%) Confluence
5 4 (0.47%) IIS
5 4 (0.47%) OpenStack
6 3 (0.36%) ArcGIS
7 1 (0.12%) Apache Airflow
7 1 (0.12%) CMS
7 1 (0.12%) Oracle Workflow
Applications
1 198 (23.43%) Microsoft Office
2 20 (2.37%) Microsoft Excel
3 19 (2.25%) Microsoft Project
4 5 (0.59%) Microsoft PowerPoint
5 4 (0.47%) MS Visio
Business Applications
1 13 (1.54%) Remedy ITSM
2 12 (1.42%) NEC Housing
3 5 (0.59%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) Sage 200
4 3 (0.36%) Sage 50
4 3 (0.36%) Sage CRM
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 355 (42.01%) Microsoft 365
2 217 (25.68%) Azure
3 180 (21.30%) AWS
4 133 (15.74%) Entra ID
5 39 (4.62%) Power Platform
6 34 (4.02%) SaaS
7 20 (2.37%) OneDrive
8 18 (2.13%) Azure DevOps
9 13 (1.54%) Dynamics 365
9 13 (1.54%) GCP
10 11 (1.30%) Azure Monitor
11 10 (1.18%) AWS CloudFormation
11 10 (1.18%) Datadog
11 10 (1.18%) Mimecast
12 9 (1.07%) Google Workspace
13 8 (0.95%) PowerApps
14 7 (0.83%) GitHub
15 6 (0.71%) IaaS
15 6 (0.71%) PaaS
16 5 (0.59%) Amazon CloudWatch
Communications & Networking
1 54 (6.39%) DNS
2 49 (5.80%) VPN
3 46 (5.44%) Firewall
4 39 (4.62%) WAN
5 35 (4.14%) DHCP
6 31 (3.67%) LAN
7 27 (3.20%) Wi-Fi
8 25 (2.96%) TCP/IP
9 20 (2.37%) SSL
10 19 (2.25%) VLAN
11 15 (1.78%) VoIP
12 14 (1.66%) SD-WAN
13 11 (1.30%) Telnet
14 10 (1.18%) Network Security
15 9 (1.07%) Broadband
16 8 (0.95%) HTTP
17 7 (0.83%) IP Telephony
18 6 (0.71%) Remote Desktop
18 6 (0.71%) Structured Cabling
19 5 (0.59%) Intrusion Detection
Database & Business Intelligence
1 31 (3.67%) Power BI
2 30 (3.55%) SQL Server
3 13 (1.54%) Azure SQL Database
4 9 (1.07%) MySQL
4 9 (1.07%) PostgreSQL
5 7 (0.83%) DB2
6 5 (0.59%) NoSQL
7 4 (0.47%) Tableau
8 3 (0.36%) Relational Database
9 2 (0.24%) Amazon RDS
9 2 (0.24%) InfluxDB
9 2 (0.24%) Oracle Database
9 2 (0.24%) SAP HANA
9 2 (0.24%) SQL Server Integration Services
10 1 (0.12%) Crystal Reports
10 1 (0.12%) Data Lake
10 1 (0.12%) Data Warehouse
10 1 (0.12%) Metadata
10 1 (0.12%) MongoDB
10 1 (0.12%) SQL Server Reporting Services
Development Applications
1 48 (5.68%) JIRA
2 10 (1.18%) GitLab
3 5 (0.59%) Jenkins
4 2 (0.24%) Rational Rhapsody
5 1 (0.12%) Visual Studio
General
1 428 (50.65%) Social Skills
2 135 (15.98%) Finance
3 101 (11.95%) French Language
4 72 (8.52%) Analytical Skills
5 68 (8.05%) Back Office
6 64 (7.57%) Swedish Language
7 48 (5.68%) Public Sector
8 34 (4.02%) Banking
8 34 (4.02%) Organisational Skills
9 33 (3.91%) Inclusion and Diversity
9 33 (3.91%) Law
10 25 (2.96%) Legal
11 22 (2.60%) Retail
12 14 (1.66%) Telecoms
13 13 (1.54%) Presentation Skills
14 12 (1.42%) Manufacturing
15 11 (1.30%) Front Office
16 10 (1.18%) Games
17 7 (0.83%) Marketing
18 6 (0.71%) Influencing Skills
Job Titles
1 219 (25.92%) Analyst
2 130 (15.38%) Support Engineer
3 120 (14.20%) Service Analyst
4 113 (13.37%) Service Desk Analyst
5 105 (12.43%) Lead
6 77 (9.11%) IT Support
7 76 (8.99%) Support Analyst
8 75 (8.88%) Senior
9 66 (7.81%) Desktop Support
10 65 (7.69%) Desktop Engineer
11 64 (7.57%) Desktop Support Engineer
11 64 (7.57%) IT Analyst
12 63 (7.46%) Site Engineer
13 60 (7.10%) Service Manager
14 56 (6.63%) Applications Support
15 48 (5.68%) IT Manager
16 43 (5.09%) IT Engineer
17 42 (4.97%) Infrastructure Engineer
18 38 (4.50%) IT Support Analyst
19 34 (4.02%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 14 (1.66%) CSS
1 14 (1.66%) HTML
2 10 (1.18%) JSON
3 8 (0.95%) FIX Protocol
3 8 (0.95%) LDAP
4 7 (0.83%) LAPP Stack
4 7 (0.83%) REST
4 7 (0.83%) SOAP
4 7 (0.83%) WebSphere MQ
4 7 (0.83%) XML
5 6 (0.71%) .NET
6 5 (0.59%) Elastic Stack
6 5 (0.59%) Middleware
7 4 (0.47%) EDI
7 4 (0.47%) OAuth
7 4 (0.47%) OpenTelemetry
8 3 (0.36%) OpenID
8 3 (0.36%) YAML
9 2 (0.24%) AngularJS
9 2 (0.24%) SAP Fiori
Miscellaneous
1 76 (8.99%) Cyber Threat
2 70 (8.28%) Security Operations Centre
3 68 (8.05%) Cyber Kill Chain
3 68 (8.05%) Operational Technology
4 41 (4.85%) Driving Licence
5 40 (4.73%) Management Information System
6 35 (4.14%) Onboarding
7 29 (3.43%) Data Centre
8 20 (2.37%) CMDB
9 15 (1.78%) Enterprise Software
10 13 (1.54%) Client/Server
10 13 (1.54%) Product Ownership
11 12 (1.42%) Cyberattack
11 12 (1.42%) Legacy Systems
12 10 (1.18%) Linux Command Line
12 10 (1.18%) Self-Motivation
12 10 (1.18%) Social Media
13 9 (1.07%) Clustering
14 8 (0.95%) Equities
14 8 (0.95%) Fixed Income
Operating Systems
1 262 (31.01%) Windows
2 98 (11.60%) Windows 10
3 79 (9.35%) Linux
3 79 (9.35%) Windows Server
4 26 (3.08%) Unix
5 23 (2.72%) Apple iOS
6 22 (2.60%) Android
7 13 (1.54%) Red Hat Enterprise Linux
8 11 (1.30%) Mac OS
9 4 (0.47%) VMS
9 4 (0.47%) Windows Server 2016
10 2 (0.24%) Ubuntu
10 2 (0.24%) Windows Server 2012
11 1 (0.12%) CentOS
11 1 (0.12%) Debian
11 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 273 (32.31%) Customer Service
2 242 (28.64%) ITSM
3 217 (25.68%) Continuous Improvement
4 197 (23.31%) Problem-Solving
5 162 (19.17%) Mentoring
6 154 (18.22%) Service Management
7 141 (16.69%) Coaching
8 140 (16.57%) Service Delivery
9 137 (16.21%) Stakeholder Management
10 131 (15.50%) Cybersecurity
11 125 (14.79%) Roadmaps
12 109 (12.90%) Performance Metrics
13 90 (10.65%) Business Strategy
13 90 (10.65%) Risk Management
14 89 (10.53%) Agile
15 88 (10.41%) Analytics
16 87 (10.30%) Customer Experience
17 86 (10.18%) Change Management
17 86 (10.18%) DevOps
18 84 (9.94%) Technology Roadmap
Programming Languages
1 72 (8.52%) PowerShell
2 69 (8.17%) SQL
3 42 (4.97%) Python
4 28 (3.31%) JavaScript
5 18 (2.13%) Bash
6 9 (1.07%) C#
7 7 (0.83%) T-SQL
8 5 (0.59%) Bicep
9 3 (0.36%) Google Apps Script
9 3 (0.36%) Perl
9 3 (0.36%) R
10 2 (0.24%) Korn
11 1 (0.12%) PL/SQL
11 1 (0.12%) Shell Script
11 1 (0.12%) VB.NET
Qualifications
1 264 (31.24%) Degree
2 164 (19.41%) Microsoft Certification
3 120 (14.20%) AWS Certification
4 118 (13.96%) Security Cleared
5 114 (13.49%) MCSE
6 107 (12.66%) SC Cleared
7 60 (7.10%) CTC Cleared
8 40 (4.73%) ITIL Certification
9 34 (4.02%) ITIL Foundation Certificate
10 33 (3.91%) Cisco Certification
11 26 (3.08%) CCNA
12 25 (2.96%) Computer Science Degree
13 24 (2.84%) DBS Check
14 22 (2.60%) Azure Certification
15 17 (2.01%) CISSP
16 15 (1.78%) Microsoft Certified Professional
16 15 (1.78%) PMI Certification
17 14 (1.66%) Network+ Certification
17 14 (1.66%) PMP
18 13 (1.54%) CCNP
Quality Assurance & Compliance
1 115 (13.61%) QA
2 111 (13.14%) SLA
3 105 (12.43%) ISO/IEC 27001
4 80 (9.47%) NIST
5 68 (8.05%) ISO/IEC 27005
6 37 (4.38%) Cyber Essentials
7 19 (2.25%) GDPR
8 14 (1.66%) Cyber Essentials PLUS
9 12 (1.42%) Data Quality
10 8 (0.95%) GRC
11 6 (0.71%) COBIT
12 4 (0.47%) PCI DSS
12 4 (0.47%) SOC 2
13 2 (0.24%) Accessibility
13 2 (0.24%) ISO/IEC 19770
13 2 (0.24%) NCSC
13 2 (0.24%) Sarbanes-Oxley
14 1 (0.12%) ISO 22301
14 1 (0.12%) ISO/IEC 20000
14 1 (0.12%) PMO
System Software
1 116 (13.73%) Active Directory
2 24 (2.84%) Hyper-V
3 23 (2.72%) VMware Infrastructure
4 13 (1.54%) Virtual Machines
5 12 (1.42%) Docker
6 8 (0.95%) Virtual Desktop
7 4 (0.47%) Veritas Cluster Server
8 3 (0.36%) Microsoft Virtual Server
8 3 (0.36%) Virtual Servers
9 2 (0.24%) BitLocker
9 2 (0.24%) VMware ESXi
9 2 (0.24%) vSphere
10 1 (0.12%) Citrix Hypervisor
10 1 (0.12%) Firmware
10 1 (0.12%) Oracle RAC
10 1 (0.12%) Slurm Workload Manager
10 1 (0.12%) vCloud
10 1 (0.12%) VMware NSX
Systems Management
1 77 (9.11%) Microsoft Intune
2 29 (3.43%) Terraform
3 27 (3.20%) Ansible
4 19 (2.25%) SCCM
5 16 (1.89%) Kubernetes
6 13 (1.54%) Grafana
7 10 (1.18%) Jamf Pro
7 10 (1.18%) Prometheus
8 6 (0.71%) Single Sign-On
9 5 (0.59%) Puppet
10 4 (0.47%) Autotask
10 4 (0.47%) PaperCut
11 2 (0.24%) Nagios
11 2 (0.24%) ZABBIX
12 1 (0.12%) Active Directory Federation Services
12 1 (0.12%) Argo
12 1 (0.12%) EMC NetWorker
12 1 (0.12%) Oracle Enterprise Manager
12 1 (0.12%) Oracle RMAN
12 1 (0.12%) vCenter Server
Vendors
1 383 (45.33%) Microsoft
2 215 (25.44%) ServiceNow
3 109 (12.90%) Cisco
4 34 (4.02%) VMware
5 25 (2.96%) Apple
6 20 (2.37%) Oracle
7 19 (2.25%) Meraki
8 18 (2.13%) Splunk
9 16 (1.89%) BMC
10 15 (1.78%) Red Hat
11 14 (1.66%) Remedy
12 11 (1.30%) Mitel
12 11 (1.30%) Northgate
13 10 (1.18%) Samsung
14 9 (1.07%) Citrix
14 9 (1.07%) Google
15 8 (0.95%) Charles River
15 8 (0.95%) Fortinet
15 8 (0.95%) Sage
15 8 (0.95%) Salesforce