Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 24 July 2026, with comparisons to the same periods in the previous two years.

6 months to
24 Jul 2026
Same period 2025 Same period 2024
Rank 50 79 52
Rank change year-on-year +29 -27 +1
Permanent jobs citing ITIL 977 715 1,283
As % of all permanent jobs with remote/hybrid work options 4.50% 4.34% 4.54%
As % of the Processes & Methodologies category 5.43% 4.66% 5.13%
Number of salaries quoted 666 522 980
10th Percentile £30,763 £29,250 £31,250
25th Percentile £40,000 £35,214 £40,988
Median annual salary (50th Percentile) £55,000 £51,624 £54,000
Median % change year-on-year +6.54% -4.40% +2.86%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £87,375 £77,500
UK median annual salary £52,500 £47,500 £49,500
% change year-on-year +10.53% -4.04% -1.00%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,978 15,345 25,010
As % of all permanent jobs with a WFH option 82.84% 93.19% 88.41%
Number of salaries quoted 13,054 9,077 18,589
10th Percentile £35,000 £29,750 £34,750
25th Percentile £44,972 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,750 £76,250
90th Percentile £100,000 £102,410 £95,000
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 24 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 89 (9.11%) SharePoint
2 52 (5.32%) Microsoft Exchange
3 12 (1.23%) Confluence
4 4 (0.41%) OpenStack
5 3 (0.31%) ArcGIS
5 3 (0.31%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
6 2 (0.20%) IIS
7 1 (0.10%) Oracle Workflow
Applications
1 110 (11.26%) Microsoft Office
2 23 (2.35%) Microsoft Excel
3 15 (1.54%) Microsoft Project
4 12 (1.23%) Microsoft PowerPoint
5 4 (0.41%) Windchill
6 3 (0.31%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 24 (2.46%) Remedy ITSM
2 5 (0.51%) Dynamics CRM
3 4 (0.41%) Shopify
4 3 (0.31%) SAP S/4HANA
5 2 (0.20%) Carpe Diem
5 2 (0.20%) Elite 3E
5 2 (0.20%) Payment Gateway
5 2 (0.20%) SAP ERP
5 2 (0.20%) SAP QM
6 1 (0.10%) OpenText VIM for SAP
6 1 (0.10%) Oracle EBS
6 1 (0.10%) Oracle Financials
6 1 (0.10%) Oracle iProcurement
6 1 (0.10%) Oracle Payables
6 1 (0.10%) Sage 200
6 1 (0.10%) SAP GRC
6 1 (0.10%) SAP IBP
6 1 (0.10%) SAP MII
6 1 (0.10%) SAP PP
6 1 (0.10%) Sparx Enterprise Architect
Cloud Services
1 327 (33.47%) Azure
2 309 (31.63%) Microsoft 365
3 183 (18.73%) AWS
3 183 (18.73%) Entra ID
4 110 (11.26%) SaaS
5 52 (5.32%) Power Platform
6 32 (3.28%) OneDrive
7 25 (2.56%) PowerApps
8 22 (2.25%) Microsoft Purview
9 19 (1.94%) Power Automate
10 15 (1.54%) Dynamics 365
11 10 (1.02%) AWS CloudFormation
11 10 (1.02%) Google Workspace
12 9 (0.92%) Azure Sentinel
13 8 (0.82%) Amazon EKS
13 8 (0.82%) Cloud Computing
13 8 (0.82%) GCP
14 7 (0.72%) Microsoft Copilot
15 6 (0.61%) Azure DevOps
15 6 (0.61%) Cloudflare
Communications & Networking
1 62 (6.35%) Firewall
2 53 (5.42%) VPN
3 52 (5.32%) DNS
4 42 (4.30%) DHCP
5 38 (3.89%) TCP/IP
6 30 (3.07%) WAN
7 27 (2.76%) LAN
7 27 (2.76%) Wi-Fi
8 18 (1.84%) Network Security
9 15 (1.54%) Wireless
10 11 (1.13%) Broadband
10 11 (1.13%) VoIP
11 10 (1.02%) VLAN
12 6 (0.61%) SD-WAN
13 5 (0.51%) BGP
13 5 (0.51%) MPLS
13 5 (0.51%) Remote Desktop
13 5 (0.51%) Unified Communications
14 4 (0.41%) Software-Defined Networking
15 3 (0.31%) NAS
Database & Business Intelligence
1 30 (3.07%) Power BI
2 23 (2.35%) SQL Server
3 12 (1.23%) Azure SQL Database
4 11 (1.13%) MySQL
5 8 (0.82%) Oracle Database
6 4 (0.41%) PostgreSQL
6 4 (0.41%) Relational Database
7 3 (0.31%) MongoDB
8 2 (0.20%) DynamoDB
8 2 (0.20%) InfluxDB
8 2 (0.20%) SAP HANA
9 1 (0.10%) Oracle BI Publisher
9 1 (0.10%) Oracle Exadata
9 1 (0.10%) RDBMS
9 1 (0.10%) Tableau
Development Applications
1 54 (5.53%) JIRA
2 11 (1.13%) GitLab
3 4 (0.41%) Atlassian Bamboo
3 4 (0.41%) Bitbucket
3 4 (0.41%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) Rational Rhapsody
4 2 (0.20%) SonarQube
5 1 (0.10%) Cucumber
5 1 (0.10%) Postman
5 1 (0.10%) REST Assured
General
1 501 (51.28%) Social Skills
2 164 (16.79%) Finance
3 97 (9.93%) Analytical Skills
4 96 (9.83%) Public Sector
5 91 (9.31%) Law
6 85 (8.70%) Legal
7 49 (5.02%) Banking
8 48 (4.91%) Swedish Language
9 42 (4.30%) Inclusion and Diversity
10 40 (4.09%) Organisational Skills
11 35 (3.58%) Influencing Skills
12 30 (3.07%) French Language
13 26 (2.66%) Manufacturing
14 23 (2.35%) Games
15 21 (2.15%) Retail
16 12 (1.23%) Documentation Skills
17 11 (1.13%) Telecoms
18 8 (0.82%) Advertising
19 7 (0.72%) Aerospace
19 7 (0.72%) Back Office
Job Titles
1 191 (19.55%) Analyst
2 151 (15.46%) Senior
3 150 (15.35%) IT Manager
4 131 (13.41%) Service Manager
5 107 (10.95%) Service Analyst
6 96 (9.83%) IT Services Manager
6 96 (9.83%) Service Desk Analyst
7 84 (8.60%) IT Support
8 81 (8.29%) Senior Manager
9 80 (8.19%) Support Engineer
10 68 (6.96%) Support Analyst
11 61 (6.24%) Architect
12 55 (5.63%) Applications Support
13 54 (5.53%) IT Engineer
14 53 (5.42%) Lead
15 49 (5.02%) Resilience Manager
16 48 (4.91%) IT Support Engineer
17 43 (4.40%) Infrastructure Engineer
17 43 (4.40%) IT Analyst
18 33 (3.38%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 52 (5.32%) Middleware
2 17 (1.74%) REST
2 17 (1.74%) SOAP
3 11 (1.13%) .NET
4 7 (0.72%) CSS
4 7 (0.72%) HTML
4 7 (0.72%) Web Services
5 4 (0.41%) OAuth
5 4 (0.41%) OpenID
5 4 (0.41%) SAP Fiori
5 4 (0.41%) YAML
6 3 (0.31%) AngularJS
6 3 (0.31%) EDI
6 3 (0.31%) React
7 2 (0.20%) Gherkin
7 2 (0.20%) Jest
7 2 (0.20%) Microsoft Graph
7 2 (0.20%) RabbitMQ
7 2 (0.20%) Spring Boot
7 2 (0.20%) WAMP
Miscellaneous
1 60 (6.14%) Cyber Threat
2 32 (3.28%) Cyberattack
2 32 (3.28%) Onboarding
3 28 (2.87%) Driving Licence
4 25 (2.56%) Data Centre
4 25 (2.56%) Hybrid Cloud
4 25 (2.56%) Self-Motivation
5 22 (2.25%) CMDB
6 21 (2.15%) Enterprise Software
6 21 (2.15%) Product Ownership
7 19 (1.94%) Management Information System
8 12 (1.23%) Cloud Native
9 11 (1.13%) Client/Server
10 9 (0.92%) Housing Association
10 9 (0.92%) Legacy Systems
11 8 (0.82%) Analytical Mindset
11 8 (0.82%) AS400
11 8 (0.82%) PKI
12 5 (0.51%) Replication
12 5 (0.51%) Virtual Team
Operating Systems
1 170 (17.40%) Windows
2 55 (5.63%) Windows Server
3 34 (3.48%) Linux
4 29 (2.97%) Windows 10
5 27 (2.76%) Android
6 25 (2.56%) Apple iOS
7 13 (1.33%) Mac OS
8 9 (0.92%) Unix
9 7 (0.72%) Red Hat Enterprise Linux
10 5 (0.51%) Windows Server 2016
10 5 (0.51%) Windows Server 2019
11 4 (0.41%) CentOS
12 3 (0.31%) Debian
12 3 (0.31%) VMS
13 1 (0.10%) AIX
13 1 (0.10%) Solaris
13 1 (0.10%) Ubuntu
Processes & Methodologies
1 317 (32.45%) Continuous Improvement
2 290 (29.68%) ITSM
3 282 (28.86%) Problem-Solving
4 220 (22.52%) Service Management
5 203 (20.78%) Customer Service
6 192 (19.65%) Agile
7 181 (18.53%) Mentoring
8 180 (18.42%) Stakeholder Engagement
9 176 (18.01%) Service Delivery
10 173 (17.71%) Stakeholder Management
11 140 (14.33%) Cybersecurity
11 140 (14.33%) Project Delivery
12 128 (13.10%) DevOps
13 127 (13.00%) PRINCE2
14 123 (12.59%) Information Security
15 101 (10.34%) AI
16 100 (10.24%) TOGAF
17 96 (9.83%) Change Management
18 95 (9.72%) Performance Metrics
19 92 (9.42%) Project Management
Programming Languages
1 74 (7.57%) PowerShell
2 63 (6.45%) SQL
3 30 (3.07%) JavaScript
4 26 (2.66%) Python
5 15 (1.54%) Bash
6 9 (0.92%) Java
7 8 (0.82%) Clojure
7 8 (0.82%) RPG
8 7 (0.72%) C#
8 7 (0.72%) T-SQL
9 4 (0.41%) Bicep
10 3 (0.31%) Korn
10 3 (0.31%) Ruby
11 2 (0.20%) Groovy
11 2 (0.20%) PL/SQL
11 2 (0.20%) TypeScript
12 1 (0.10%) Apex Code
12 1 (0.10%) Google Apps Script
12 1 (0.10%) Kusto Query Language
12 1 (0.10%) VBScript
Qualifications
1 213 (21.80%) Degree
2 117 (11.98%) Microsoft Certification
3 114 (11.67%) CISSP
4 112 (11.46%) Security Cleared
5 111 (11.36%) CISM
6 96 (9.83%) ITIL Certification
7 91 (9.31%) AWS Certification
8 80 (8.19%) SC Cleared
9 79 (8.09%) MCSE
10 64 (6.55%) A+ Certification
11 63 (6.45%) Network+ Certification
12 58 (5.94%) DBS Check
13 47 (4.81%) Azure Certification
14 41 (4.20%) PMP
15 39 (3.99%) PMI Certification
16 32 (3.28%) Cisco Certification
17 25 (2.56%) DV Cleared
18 23 (2.35%) PRINCE2 Practitioner
19 21 (2.15%) ITIL Foundation Certificate
20 18 (1.84%) Computer Science Degree
Quality Assurance & Compliance
1 113 (11.57%) QA
2 78 (7.98%) NIST
3 77 (7.88%) SLA
4 56 (5.73%) ISO 22301
5 52 (5.32%) Cyber Essentials
6 51 (5.22%) ISO/IEC 27001
7 50 (5.12%) GDPR
8 23 (2.35%) Cyber Essentials PLUS
9 18 (1.84%) PCI DSS
10 13 (1.33%) ISO 9001
11 9 (0.92%) PMO
12 7 (0.72%) COBIT
13 6 (0.61%) Data Quality
14 5 (0.51%) ISO/IEC 20000
15 4 (0.41%) Def Stans
15 4 (0.41%) GRC
15 4 (0.41%) ISO 9000
15 4 (0.41%) ISO/IEC 15288
16 3 (0.31%) Sarbanes-Oxley
17 2 (0.20%) GxP
System Software
1 183 (18.73%) Active Directory
2 31 (3.17%) Hyper-V
3 26 (2.66%) VMware Infrastructure
4 9 (0.92%) BitLocker
5 8 (0.82%) Docker
6 6 (0.61%) Virtual Machines
6 6 (0.61%) vSphere
7 5 (0.51%) VMware ESXi
7 5 (0.51%) VMware NSX
8 4 (0.41%) KVM
8 4 (0.41%) Slurm Workload Manager
8 4 (0.41%) Virtual Desktop
9 3 (0.31%) Microsoft Virtual Server
9 3 (0.31%) Terminal Services
9 3 (0.31%) Virtual Servers
10 2 (0.20%) Citrix Hypervisor
10 2 (0.20%) Oracle RAC
11 1 (0.10%) GPFS
11 1 (0.10%) Lustre
Systems Management
1 161 (16.48%) Microsoft Intune
2 35 (3.58%) SCCM
3 31 (3.17%) Ansible
4 23 (2.35%) Terraform
5 19 (1.94%) Kubernetes
6 16 (1.64%) Grafana
7 12 (1.23%) ZABBIX
8 8 (0.82%) Jamf Pro
8 8 (0.82%) Single Sign-On
9 6 (0.61%) Graylog
9 6 (0.61%) Puppet
9 6 (0.61%) Systems Management Server (SMS)
10 5 (0.51%) vCenter Server
11 4 (0.41%) Autotask
11 4 (0.41%) Prometheus
11 4 (0.41%) Proxmox
12 3 (0.31%) Check_MK
13 2 (0.20%) FortiGate
13 2 (0.20%) Oracle RMAN
13 2 (0.20%) Salt
Vendors
1 441 (45.14%) Microsoft
2 230 (23.54%) ServiceNow
3 54 (5.53%) CyberArk
4 37 (3.79%) Cisco
5 32 (3.28%) VMware
6 24 (2.46%) Fortinet
6 24 (2.46%) Remedy
7 22 (2.25%) SonicWALL
8 18 (1.84%) Oracle
9 17 (1.74%) BMC
10 16 (1.64%) Apple
11 15 (1.54%) Meraki
12 13 (1.33%) SAP
13 11 (1.13%) Salesforce
13 11 (1.13%) Veeam
14 10 (1.02%) Google
15 9 (0.92%) ConnectWise
15 9 (0.92%) Splunk
16 8 (0.82%) IFS
16 8 (0.82%) Samsung