Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 27 September 2026, with comparisons to the same periods in the previous two years.

6 months to
27 Sep 2026
Same period 2025 Same period 2024
Rank 58 80 44
Rank change year-on-year +22 -36 +6
Permanent jobs citing ITIL 1,058 714 1,172
As % of all permanent jobs with remote/hybrid work options 4.27% 4.30% 5.15%
As % of the Processes & Methodologies category 5.27% 4.60% 5.86%
Number of salaries quoted 674 522 628
10th Percentile £29,500 £29,750 £31,250
25th Percentile £40,000 £35,000 £38,063
Median annual salary (50th Percentile) £55,000 £52,500 £52,750
Median % change year-on-year +4.76% -0.47% -0.47%
75th Percentile £75,000 £68,438 £63,750
90th Percentile £88,375 £97,500 £77,875
UK median annual salary £52,500 £45,285 £50,000
% change year-on-year +15.93% -9.43% -2.91%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 20,082 15,514 20,012
As % of all permanent jobs with a WFH option 81.02% 93.49% 88.00%
Number of salaries quoted 14,336 8,545 11,983
10th Percentile £34,000 £29,913 £35,500
25th Percentile £44,972 £40,312 £45,000
Median annual salary (50th Percentile) £60,000 £58,500 £60,000
Median % change year-on-year +2.56% -2.50% -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £100,600
UK median annual salary £60,000 £55,000 £58,000
% change year-on-year +9.09% -5.17% -3.33%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 27 September 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 97 (9.17%) SharePoint
2 51 (4.82%) Microsoft Exchange
3 13 (1.23%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) CMS
5 2 (0.19%) Oracle Workflow
6 1 (0.095%) OpenStack
Applications
1 97 (9.17%) Microsoft Office
2 26 (2.46%) Microsoft Excel
3 14 (1.32%) Microsoft Project
4 11 (1.04%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 29 (2.74%) Remedy ITSM
2 8 (0.76%) Dynamics CRM
3 6 (0.57%) Shopify
3 6 (0.57%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 3 (0.28%) Maximo
6 2 (0.19%) Carpe Diem
6 2 (0.19%) Dynamics NAV
6 2 (0.19%) Elite 3E
6 2 (0.19%) Oracle Financials
6 2 (0.19%) Oracle iProcurement
6 2 (0.19%) SAP ERP
6 2 (0.19%) SAP QM
7 1 (0.095%) Dynamics GP
7 1 (0.095%) OpenText VIM for SAP
7 1 (0.095%) Sage 200
7 1 (0.095%) SAP FI
7 1 (0.095%) Sparx Enterprise Architect
7 1 (0.095%) SystmOne
Cloud Services
1 310 (29.30%) Azure
2 280 (26.47%) Microsoft 365
3 177 (16.73%) AWS
4 162 (15.31%) Entra ID
5 136 (12.85%) SaaS
6 63 (5.95%) Power Platform
7 41 (3.88%) OneDrive
8 25 (2.36%) Dynamics 365
9 24 (2.27%) PowerApps
10 23 (2.17%) Power Automate
11 22 (2.08%) Microsoft Purview
12 18 (1.70%) GCP
13 12 (1.13%) Datadog
14 10 (0.95%) GitHub
15 8 (0.76%) Azure Sentinel
15 8 (0.76%) IaaS
15 8 (0.76%) Microsoft Copilot
15 8 (0.76%) PaaS
16 7 (0.66%) AWS CloudFormation
16 7 (0.66%) Google Workspace
Communications & Networking
1 69 (6.52%) Firewall
2 48 (4.54%) VPN
3 47 (4.44%) DNS
4 42 (3.97%) DHCP
5 32 (3.02%) TCP/IP
5 32 (3.02%) WAN
6 30 (2.84%) LAN
6 30 (2.84%) Network Security
7 26 (2.46%) Wi-Fi
8 15 (1.42%) VLAN
8 15 (1.42%) Wireless
9 10 (0.95%) Unified Communications
10 9 (0.85%) IP Telephony
11 6 (0.57%) BGP
11 6 (0.57%) MPLS
11 6 (0.57%) VoIP
12 4 (0.38%) 3GPP
12 4 (0.38%) Cisco ISE
12 4 (0.38%) Cisco Nexus
12 4 (0.38%) DWDM
Database & Business Intelligence
1 39 (3.69%) Power BI
2 18 (1.70%) SQL Server
3 9 (0.85%) Azure SQL Database
3 9 (0.85%) Oracle Database
4 5 (0.47%) MySQL
5 3 (0.28%) GIS
5 3 (0.28%) PostgreSQL
6 2 (0.19%) BusinessObjects
6 2 (0.19%) DynamoDB
6 2 (0.19%) Oracle BI Publisher
7 1 (0.095%) Big Data
7 1 (0.095%) MongoDB
7 1 (0.095%) Oracle Exadata
7 1 (0.095%) Relational Database
Development Applications
1 74 (6.99%) JIRA
2 8 (0.76%) GitLab
3 4 (0.38%) Atlassian Bamboo
3 4 (0.38%) Bitbucket
3 4 (0.38%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Git
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.095%) Artifactory
5 1 (0.095%) Cucumber
5 1 (0.095%) Postman
5 1 (0.095%) REST Assured
General
1 563 (53.21%) Social Skills
2 230 (21.74%) Finance
3 141 (13.33%) Analytical Skills
4 112 (10.59%) Public Sector
5 103 (9.74%) Law
6 88 (8.32%) Legal
7 62 (5.86%) Banking
7 62 (5.86%) Organisational Skills
8 58 (5.48%) Influencing Skills
9 48 (4.54%) Swedish Language
10 42 (3.97%) Inclusion and Diversity
11 36 (3.40%) Manufacturing
12 34 (3.21%) Telecoms
13 28 (2.65%) Retail
14 23 (2.17%) Presentation Skills
15 19 (1.80%) Games
16 16 (1.51%) French Language
17 15 (1.42%) Aerospace
18 13 (1.23%) Documentation Skills
19 10 (0.95%) Advertising
Job Titles
1 212 (20.04%) Analyst
2 182 (17.20%) IT Manager
3 169 (15.97%) Senior
4 161 (15.22%) Service Manager
5 118 (11.15%) IT Services Manager
6 98 (9.26%) Service Analyst
7 94 (8.88%) Support Analyst
8 89 (8.41%) Senior Manager
9 86 (8.13%) IT Support
10 81 (7.66%) Service Desk Analyst
11 70 (6.62%) Lead
12 60 (5.67%) Architect
13 56 (5.29%) Support Engineer
14 49 (4.63%) Resilience Manager
15 46 (4.35%) IT Analyst
16 45 (4.25%) IT Engineer
17 42 (3.97%) IT Support Engineer
18 41 (3.88%) Applications Support
19 39 (3.69%) Infrastructure Engineer
20 35 (3.31%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.82%) Middleware
2 27 (2.55%) Terraform
3 14 (1.32%) REST
3 14 (1.32%) SOAP
4 6 (0.57%) .NET
4 6 (0.57%) Web Services
5 4 (0.38%) EDI
6 3 (0.28%) AngularJS
6 3 (0.28%) OAuth
6 3 (0.28%) OpenID
6 3 (0.28%) React
7 2 (0.19%) 802.1X
7 2 (0.19%) CSS
7 2 (0.19%) Gherkin
7 2 (0.19%) HTML
7 2 (0.19%) Jest
7 2 (0.19%) Microsoft Graph
7 2 (0.19%) SAP Fiori
7 2 (0.19%) Spring Boot
7 2 (0.19%) XML
Miscellaneous
1 54 (5.10%) Management Information System
2 53 (5.01%) Cyber Threat
3 44 (4.16%) Onboarding
4 39 (3.69%) Data Centre
4 39 (3.69%) Self-Motivation
5 31 (2.93%) Driving Licence
6 30 (2.84%) CMDB
7 29 (2.74%) Enterprise Software
8 19 (1.80%) Hybrid Cloud
9 18 (1.70%) Cyberattack
10 17 (1.61%) Product Ownership
11 12 (1.13%) Operational Technology
12 9 (0.85%) CCTV
12 9 (0.85%) Cloud Native
12 9 (0.85%) Greenfield Project
12 9 (0.85%) Legacy Systems
13 8 (0.76%) Analytical Mindset
13 8 (0.76%) AS400
13 8 (0.76%) PKI
14 7 (0.66%) LIMS
Operating Systems
1 168 (15.88%) Windows
2 61 (5.77%) Windows Server
3 33 (3.12%) Linux
4 24 (2.27%) Windows 10
5 14 (1.32%) Android
6 13 (1.23%) Mac OS
7 12 (1.13%) Apple iOS
8 5 (0.47%) Unix
8 5 (0.47%) Windows Server 2016
8 5 (0.47%) Windows Server 2019
9 4 (0.38%) Red Hat Enterprise Linux
10 3 (0.28%) AIX
10 3 (0.28%) Solaris
11 2 (0.19%) CentOS
11 2 (0.19%) Windows Server 2012
12 1 (0.095%) Debian
12 1 (0.095%) Ubuntu
12 1 (0.095%) VMS
Processes & Methodologies
1 387 (36.58%) Continuous Improvement
2 331 (31.29%) ITSM
3 312 (29.49%) Service Management
4 290 (27.41%) Problem-Solving
5 238 (22.50%) Customer Service
6 233 (22.02%) Stakeholder Management
7 208 (19.66%) Stakeholder Engagement
8 201 (19.00%) Agile
8 201 (19.00%) Service Delivery
9 192 (18.15%) Mentoring
10 166 (15.69%) Project Delivery
11 165 (15.60%) Cybersecurity
12 142 (13.42%) Change Management
13 138 (13.04%) PRINCE2
14 137 (12.95%) AI
15 135 (12.76%) Information Security
16 121 (11.44%) Collaborative Working
17 106 (10.02%) DevOps
18 104 (9.83%) Incident Management
19 103 (9.74%) Business Continuity
Programming Languages
1 82 (7.75%) PowerShell
2 55 (5.20%) SQL
3 29 (2.74%) Python
4 21 (1.98%) JavaScript
5 12 (1.13%) Bash
6 9 (0.85%) Java
7 8 (0.76%) Clojure
7 8 (0.76%) RPG
8 5 (0.47%) Bicep
8 5 (0.47%) T-SQL
9 3 (0.28%) Ruby
10 2 (0.19%) C#
10 2 (0.19%) Google Apps Script
10 2 (0.19%) Groovy
10 2 (0.19%) PL/SQL
10 2 (0.19%) TypeScript
11 1 (0.095%) Apex Code
11 1 (0.095%) Korn
11 1 (0.095%) Kusto Query Language
11 1 (0.095%) VBScript
Qualifications
1 238 (22.50%) Degree
2 131 (12.38%) Security Cleared
3 115 (10.87%) CISSP
4 114 (10.78%) CISM
5 110 (10.40%) ITIL Certification
6 97 (9.17%) Microsoft Certification
7 94 (8.88%) SC Cleared
8 77 (7.28%) AWS Certification
9 71 (6.71%) MCSE
10 62 (5.86%) A+ Certification
10 62 (5.86%) DBS Check
11 60 (5.67%) Network+ Certification
12 52 (4.91%) Azure Certification
13 47 (4.44%) PMP
14 42 (3.97%) Cisco Certification
14 42 (3.97%) PMI Certification
15 34 (3.21%) DV Cleared
16 33 (3.12%) Computer Science Degree
17 28 (2.65%) CCNA
18 23 (2.17%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 102 (9.64%) SLA
2 92 (8.70%) QA
3 73 (6.90%) NIST
4 56 (5.29%) ISO 22301
5 54 (5.10%) Cyber Essentials
6 51 (4.82%) ISO/IEC 27001
7 49 (4.63%) GDPR
8 20 (1.89%) Cyber Essentials PLUS
9 18 (1.70%) COBIT
9 18 (1.70%) PCI DSS
10 16 (1.51%) ISO/IEC 20000
11 14 (1.32%) ISO 9001
12 13 (1.23%) PMO
13 12 (1.13%) Data Quality
14 7 (0.66%) GxP
15 6 (0.57%) Accessibility
16 5 (0.47%) GRC
16 5 (0.47%) Sarbanes-Oxley
17 4 (0.38%) Def Stans
17 4 (0.38%) ISO/IEC 15288
System Software
1 177 (16.73%) Active Directory
2 40 (3.78%) Hyper-V
3 35 (3.31%) VMware Infrastructure
4 11 (1.04%) Virtual Desktop
5 7 (0.66%) VMware NSX
6 6 (0.57%) BitLocker
6 6 (0.57%) Virtual Machines
6 6 (0.57%) vSphere
7 4 (0.38%) Docker
7 4 (0.38%) KVM
8 3 (0.28%) Microsoft Virtual Server
8 3 (0.28%) Virtual Servers
8 3 (0.28%) VMware ESXi
9 2 (0.19%) Slurm Workload Manager
9 2 (0.19%) Terminal Services
10 1 (0.095%) Citrix Hypervisor
10 1 (0.095%) GPFS
10 1 (0.095%) Lustre
10 1 (0.095%) Oracle RAC
Systems Management
1 149 (14.08%) Microsoft Intune
2 32 (3.02%) Ansible
3 31 (2.93%) SCCM
4 20 (1.89%) Grafana
5 13 (1.23%) Kubernetes
6 10 (0.95%) ZABBIX
7 7 (0.66%) FortiGate
7 7 (0.66%) Jamf Pro
8 6 (0.57%) Graylog
8 6 (0.57%) Systems Management Server (SMS)
9 5 (0.47%) Single Sign-On
10 4 (0.38%) Autotask
10 4 (0.38%) Prometheus
10 4 (0.38%) Proxmox
10 4 (0.38%) vCenter Server
11 2 (0.19%) Data Guard
11 2 (0.19%) HP Fortify
11 2 (0.19%) NetBackup
12 1 (0.095%) Oracle Enterprise Manager
12 1 (0.095%) Puppet
Vendors
1 421 (39.79%) Microsoft
2 222 (20.98%) ServiceNow
3 55 (5.20%) CyberArk
4 50 (4.73%) VMware
5 38 (3.59%) Cisco
6 30 (2.84%) Remedy
7 26 (2.46%) SonicWALL
8 24 (2.27%) Fortinet
9 23 (2.17%) YouTube
10 20 (1.89%) BMC
11 18 (1.70%) Oracle
12 17 (1.61%) Dynatrace
13 16 (1.51%) Mitel
14 13 (1.23%) Apple
15 12 (1.13%) SAP
15 12 (1.13%) Workday
16 11 (1.04%) Google
16 11 (1.04%) Veeam
17 10 (0.95%) Meraki
17 10 (0.95%) WatchGuard