Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 3 July 2026, with comparisons to the same periods in the previous two years.

6 months to
3 Jul 2026
Same period 2025 Same period 2024
Rank 52 85 52
Rank change year-on-year +33 -33 +8
Permanent jobs citing ITIL 883 700 1,520
As % of all permanent jobs with remote/hybrid work options 4.24% 4.36% 4.55%
As % of the Processes & Methodologies category 5.14% 4.65% 5.11%
Number of salaries quoted 634 503 1,195
10th Percentile £30,750 £29,050 £31,250
25th Percentile £39,061 £36,250 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £53,000
Median % change year-on-year +4.76% -0.94% +0.95%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £48,500 £48,000
% change year-on-year +8.25% +1.04% -1.74%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,169 15,050 29,747
As % of all permanent jobs with a WFH option 82.41% 93.73% 88.99%
Number of salaries quoted 12,535 8,890 22,885
10th Percentile £35,000 £29,906 £33,750
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £79,938 £75,772
90th Percentile £100,000 £104,500 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.09%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 3 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (10.42%) SharePoint
2 49 (5.55%) Microsoft Exchange
3 10 (1.13%) Confluence
4 5 (0.57%) OpenStack
5 3 (0.34%) ArcGIS
5 3 (0.34%) CMS
5 3 (0.34%) SAS
6 2 (0.23%) Apache Airflow
7 1 (0.11%) IIS
7 1 (0.11%) Oracle Workflow
Applications
1 138 (15.63%) Microsoft Office
2 26 (2.94%) Microsoft Excel
3 14 (1.59%) Microsoft Project
4 12 (1.36%) Microsoft PowerPoint
5 4 (0.45%) Windchill
6 3 (0.34%) Trello
7 2 (0.23%) MS Visio
Business Applications
1 17 (1.93%) Remedy ITSM
2 5 (0.57%) Dynamics CRM
3 4 (0.45%) Oracle EBS
4 3 (0.34%) NEC Housing
4 3 (0.34%) SAP S/4HANA
5 2 (0.23%) SAP ERP
5 2 (0.23%) SAP QM
6 1 (0.11%) Dynamics AX
6 1 (0.11%) Elite 3E
6 1 (0.11%) OpenText VIM for SAP
6 1 (0.11%) Oracle ERP
6 1 (0.11%) Oracle Financials
6 1 (0.11%) Oracle iProcurement
6 1 (0.11%) Oracle Payables
6 1 (0.11%) SAP GRC
6 1 (0.11%) SAP IBP
6 1 (0.11%) SAP MII
6 1 (0.11%) SAP PP
6 1 (0.11%) Shopify
6 1 (0.11%) Sparx Enterprise Architect
Cloud Services
1 333 (37.71%) Microsoft 365
2 253 (28.65%) Azure
3 164 (18.57%) Entra ID
4 142 (16.08%) AWS
5 68 (7.70%) SaaS
6 47 (5.32%) Power Platform
7 31 (3.51%) OneDrive
8 21 (2.38%) PowerApps
9 18 (2.04%) Microsoft Purview
10 14 (1.59%) Dynamics 365
10 14 (1.59%) Power Automate
11 10 (1.13%) AWS CloudFormation
11 10 (1.13%) Google Workspace
12 9 (1.02%) Azure Sentinel
13 8 (0.91%) Amazon EKS
13 8 (0.91%) Cloud Computing
14 7 (0.79%) Mimecast
15 6 (0.68%) Cloudflare
15 6 (0.68%) GCP
15 6 (0.68%) Microsoft Copilot
Communications & Networking
1 53 (6.00%) Firewall
2 47 (5.32%) VPN
3 46 (5.21%) DNS
4 35 (3.96%) DHCP
5 31 (3.51%) Wi-Fi
6 28 (3.17%) WAN
7 27 (3.06%) TCP/IP
8 24 (2.72%) LAN
9 16 (1.81%) Network Security
10 14 (1.59%) VoIP
11 12 (1.36%) Broadband
12 9 (1.02%) VLAN
13 8 (0.91%) Wireless
14 7 (0.79%) SD-WAN
15 5 (0.57%) Remote Desktop
16 4 (0.45%) BGP
16 4 (0.45%) MPLS
17 3 (0.34%) Cisco Firepower
17 3 (0.34%) NAS
17 3 (0.34%) Software-Defined Networking
Database & Business Intelligence
1 27 (3.06%) Power BI
2 24 (2.72%) SQL Server
3 12 (1.36%) Azure SQL Database
4 10 (1.13%) MySQL
5 8 (0.91%) Oracle Database
6 4 (0.45%) PostgreSQL
6 4 (0.45%) Relational Database
7 3 (0.34%) MongoDB
8 2 (0.23%) DynamoDB
8 2 (0.23%) InfluxDB
8 2 (0.23%) SAP HANA
9 1 (0.11%) Metadata
9 1 (0.11%) Oracle BI Publisher
9 1 (0.11%) Oracle Exadata
9 1 (0.11%) RDBMS
9 1 (0.11%) Tableau
Development Applications
1 48 (5.44%) JIRA
2 12 (1.36%) GitLab
3 4 (0.45%) Atlassian Bamboo
3 4 (0.45%) Bitbucket
3 4 (0.45%) Eclipse
4 2 (0.23%) Cypress.io
4 2 (0.23%) Jenkins
4 2 (0.23%) Maven
4 2 (0.23%) Rational Rhapsody
4 2 (0.23%) SonarQube
5 1 (0.11%) Cucumber
5 1 (0.11%) Postman
5 1 (0.11%) REST Assured
General
1 463 (52.43%) Social Skills
2 144 (16.31%) Finance
3 95 (10.76%) Public Sector
4 86 (9.74%) Analytical Skills
5 60 (6.80%) Law
6 52 (5.89%) Inclusion and Diversity
7 41 (4.64%) Banking
8 39 (4.42%) Back Office
8 39 (4.42%) French Language
8 39 (4.42%) Legal
9 37 (4.19%) Organisational Skills
10 36 (4.08%) Swedish Language
11 30 (3.40%) Influencing Skills
12 24 (2.72%) Manufacturing
13 23 (2.60%) Games
14 17 (1.93%) Retail
15 9 (1.02%) Documentation Skills
16 7 (0.79%) Presentation Skills
17 5 (0.57%) Military
17 5 (0.57%) Police
Job Titles
1 177 (20.05%) Analyst
2 120 (13.59%) Support Engineer
3 108 (12.23%) Senior
4 106 (12.00%) IT Manager
5 103 (11.66%) Service Analyst
5 103 (11.66%) Service Manager
6 93 (10.53%) Service Desk Analyst
7 79 (8.95%) IT Support
8 61 (6.91%) Support Analyst
9 60 (6.80%) IT Services Manager
10 58 (6.57%) IT Engineer
11 56 (6.34%) Applications Support
12 55 (6.23%) Architect
13 53 (6.00%) Lead
14 50 (5.66%) IT Support Engineer
15 48 (5.44%) Infrastructure Engineer
16 42 (4.76%) IT Analyst
17 40 (4.53%) Desktop Engineer
17 40 (4.53%) Desktop Support
18 38 (4.30%) Senior Manager
Libraries, Frameworks & Software Standards
1 19 (2.15%) Middleware
2 17 (1.93%) REST
2 17 (1.93%) SOAP
3 11 (1.25%) .NET
4 6 (0.68%) CSS
4 6 (0.68%) HTML
4 6 (0.68%) Web Services
5 4 (0.45%) OAuth
5 4 (0.45%) OpenID
5 4 (0.45%) SAP Fiori
5 4 (0.45%) YAML
6 3 (0.34%) EDI
6 3 (0.34%) React
7 2 (0.23%) Gherkin
7 2 (0.23%) Jest
7 2 (0.23%) JSON
7 2 (0.23%) Microsoft Graph
7 2 (0.23%) RabbitMQ
7 2 (0.23%) Spring Boot
7 2 (0.23%) WAMP
Miscellaneous
1 33 (3.74%) Driving Licence
2 32 (3.62%) Cyberattack
3 30 (3.40%) Onboarding
4 27 (3.06%) Cyber Threat
5 25 (2.83%) Data Centre
5 25 (2.83%) Hybrid Cloud
6 23 (2.60%) CMDB
7 19 (2.15%) Enterprise Software
7 19 (2.15%) Self-Motivation
8 18 (2.04%) Product Ownership
9 17 (1.93%) Management Information System
10 13 (1.47%) Cloud Native
11 11 (1.25%) Client/Server
11 11 (1.25%) Legacy Systems
12 9 (1.02%) Analytical Mindset
12 9 (1.02%) Housing Association
13 8 (0.91%) PKI
14 7 (0.79%) AS400
15 5 (0.57%) PMI
15 5 (0.57%) Replication
Operating Systems
1 196 (22.20%) Windows
2 65 (7.36%) Windows 10
3 42 (4.76%) Windows Server
4 35 (3.96%) Linux
5 28 (3.17%) Android
6 23 (2.60%) Apple iOS
7 10 (1.13%) Mac OS
8 9 (1.02%) Unix
9 6 (0.68%) Red Hat Enterprise Linux
10 5 (0.57%) Windows Server 2016
10 5 (0.57%) Windows Server 2019
11 4 (0.45%) CentOS
12 3 (0.34%) Debian
12 3 (0.34%) VMS
13 1 (0.11%) AIX
13 1 (0.11%) Solaris
13 1 (0.11%) Ubuntu
Processes & Methodologies
1 289 (32.73%) Continuous Improvement
2 263 (29.78%) ITSM
3 255 (28.88%) Problem-Solving
4 222 (25.14%) Customer Service
5 204 (23.10%) Service Management
6 171 (19.37%) Service Delivery
7 144 (16.31%) Agile
8 142 (16.08%) Stakeholder Management
9 125 (14.16%) Mentoring
10 121 (13.70%) Cybersecurity
11 108 (12.23%) Project Delivery
12 102 (11.55%) Stakeholder Engagement
13 95 (10.76%) DevOps
14 89 (10.08%) Performance Metrics
15 85 (9.63%) Change Management
16 77 (8.72%) Project Management
17 76 (8.61%) PRINCE2
18 72 (8.15%) Incident Management
19 65 (7.36%) Coaching
19 65 (7.36%) Roadmaps
Programming Languages
1 66 (7.47%) PowerShell
2 62 (7.02%) SQL
3 27 (3.06%) Python
4 25 (2.83%) JavaScript
5 16 (1.81%) Bash
6 9 (1.02%) Java
7 8 (0.91%) Clojure
8 7 (0.79%) C#
8 7 (0.79%) RPG
9 4 (0.45%) T-SQL
10 3 (0.34%) Bicep
10 3 (0.34%) Google Apps Script
10 3 (0.34%) Korn
10 3 (0.34%) Ruby
11 2 (0.23%) Groovy
11 2 (0.23%) Perl
11 2 (0.23%) PL/SQL
11 2 (0.23%) TypeScript
12 1 (0.11%) Apex Code
12 1 (0.11%) VBScript
Qualifications
1 238 (26.95%) Degree
2 139 (15.74%) Security Cleared
3 121 (13.70%) Microsoft Certification
4 111 (12.57%) SC Cleared
5 88 (9.97%) AWS Certification
6 81 (9.17%) MCSE
7 56 (6.34%) ITIL Certification
8 49 (5.55%) DBS Check
9 46 (5.21%) Azure Certification
10 38 (4.30%) CISSP
11 37 (4.19%) CISM
11 37 (4.19%) PMI Certification
12 36 (4.08%) PMP
13 35 (3.96%) CTC Cleared
14 26 (2.94%) A+ Certification
14 26 (2.94%) Cisco Certification
15 25 (2.83%) Network+ Certification
16 23 (2.60%) DV Cleared
17 22 (2.49%) PRINCE2 Practitioner
18 19 (2.15%) BPSS Clearance
Quality Assurance & Compliance
1 110 (12.46%) QA
2 103 (11.66%) SLA
3 51 (5.78%) Cyber Essentials
4 47 (5.32%) ISO/IEC 27001
5 43 (4.87%) NIST
6 39 (4.42%) GDPR
7 23 (2.60%) Cyber Essentials PLUS
8 21 (2.38%) ISO 22301
9 16 (1.81%) PCI DSS
10 10 (1.13%) ISO 9001
11 8 (0.91%) PMO
12 6 (0.68%) Data Quality
13 5 (0.57%) COBIT
14 4 (0.45%) Def Stans
14 4 (0.45%) GRC
14 4 (0.45%) ISO 9000
14 4 (0.45%) ISO/IEC 15288
15 3 (0.34%) ISO/IEC 20000
16 1 (0.11%) ISO 14001
16 1 (0.11%) Sarbanes-Oxley
System Software
1 135 (15.29%) Active Directory
2 27 (3.06%) Hyper-V
3 20 (2.27%) VMware Infrastructure
4 9 (1.02%) BitLocker
4 9 (1.02%) Docker
5 6 (0.68%) Microsoft Virtual Server
5 6 (0.68%) Virtual Servers
5 6 (0.68%) vSphere
6 5 (0.57%) VMware ESXi
7 4 (0.45%) KVM
7 4 (0.45%) Slurm Workload Manager
7 4 (0.45%) Virtual Desktop
7 4 (0.45%) VMware NSX
8 3 (0.34%) Terminal Services
8 3 (0.34%) Virtual Machines
9 2 (0.23%) Citrix Hypervisor
9 2 (0.23%) Oracle RAC
10 1 (0.11%) GPFS
10 1 (0.11%) Lustre
Systems Management
1 111 (12.57%) Microsoft Intune
2 34 (3.85%) SCCM
3 27 (3.06%) Ansible
4 21 (2.38%) Terraform
5 19 (2.15%) Kubernetes
6 13 (1.47%) Grafana
7 9 (1.02%) ZABBIX
8 8 (0.91%) Single Sign-On
9 7 (0.79%) Jamf Pro
9 7 (0.79%) Puppet
10 6 (0.68%) Graylog
11 5 (0.57%) Prometheus
11 5 (0.57%) vCenter Server
12 4 (0.45%) Autotask
12 4 (0.45%) Proxmox
12 4 (0.45%) Systems Management Server (SMS)
13 3 (0.34%) Check_MK
14 2 (0.23%) Argo
14 2 (0.23%) HP Fortify
14 2 (0.23%) Oracle RMAN
Vendors
1 418 (47.34%) Microsoft
2 221 (25.03%) ServiceNow
3 70 (7.93%) Cisco
4 25 (2.83%) VMware
5 21 (2.38%) Oracle
6 19 (2.15%) Fortinet
7 18 (2.04%) Meraki
8 17 (1.93%) Apple
8 17 (1.93%) Remedy
9 16 (1.81%) SonicWALL
10 15 (1.70%) CyberArk
11 13 (1.47%) BMC
12 12 (1.36%) Salesforce
13 11 (1.25%) IFS
13 11 (1.25%) SAP
13 11 (1.25%) Splunk
13 11 (1.25%) Veeam
14 10 (1.13%) Google
15 9 (1.02%) Citrix
15 9 (1.02%) ConnectWise