Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 29 May 2026, with comparisons to the same periods in the previous two years.

6 months to
29 May 2026
Same period 2025 Same period 2024
Rank 52 85 49
Rank change year-on-year +33 -36 +13
Permanent jobs citing ITIL 788 654 1,603
As % of all permanent jobs with remote/hybrid work options 4.11% 4.47% 4.84%
As % of the Processes & Methodologies category 4.97% 4.71% 5.37%
Number of salaries quoted 573 476 1,315
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,050 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £54,000
Median % change year-on-year +4.76% -2.78% +2.86%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £85,000 £83,750 £77,500
UK median annual salary £52,750 £50,000 £48,500
% change year-on-year +5.50% +3.09% +2.11%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,852 13,879 29,852
As % of all permanent jobs with a WFH option 82.70% 94.80% 90.18%
Number of salaries quoted 11,330 8,122 23,480
10th Percentile £35,000 £30,025 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £58,000 £55,000
% change year-on-year +3.45% +5.45% -9.84%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 29 May 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 84 (10.66%) SharePoint
2 50 (6.35%) Microsoft Exchange
3 6 (0.76%) Confluence
4 5 (0.63%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.25%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 135 (17.13%) Microsoft Office
2 18 (2.28%) Microsoft Excel
2 18 (2.28%) Microsoft Project
3 10 (1.27%) Microsoft PowerPoint
4 4 (0.51%) Windchill
5 1 (0.13%) MS Visio
Business Applications
1 11 (1.40%) NEC Housing
2 4 (0.51%) Remedy ITSM
3 3 (0.38%) Dynamics CRM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.25%) SAP ERP
4 2 (0.25%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 322 (40.86%) Microsoft 365
2 216 (27.41%) Azure
3 131 (16.62%) Entra ID
4 121 (15.36%) AWS
5 51 (6.47%) Power Platform
6 45 (5.71%) SaaS
7 29 (3.68%) OneDrive
8 20 (2.54%) PowerApps
9 14 (1.78%) Power Automate
10 11 (1.40%) Dynamics 365
11 9 (1.14%) AWS CloudFormation
11 9 (1.14%) Azure DevOps
11 9 (1.14%) Azure Sentinel
12 8 (1.02%) Amazon EKS
12 8 (1.02%) Cloud Computing
12 8 (1.02%) Google Workspace
13 7 (0.89%) GCP
13 7 (0.89%) Microsoft Purview
13 7 (0.89%) Mimecast
14 6 (0.76%) Microsoft Copilot
Communications & Networking
1 48 (6.09%) DNS
1 48 (6.09%) Firewall
2 42 (5.33%) VPN
3 35 (4.44%) WAN
4 32 (4.06%) DHCP
5 28 (3.55%) Wi-Fi
6 27 (3.43%) LAN
7 22 (2.79%) TCP/IP
8 20 (2.54%) VoIP
9 12 (1.52%) Network Security
9 12 (1.52%) SD-WAN
10 11 (1.40%) SSL
11 9 (1.14%) VLAN
12 8 (1.02%) Broadband
13 6 (0.76%) HTTP
13 6 (0.76%) Wireless
14 5 (0.63%) BGP
14 5 (0.63%) MPLS
14 5 (0.63%) Telnet
15 4 (0.51%) Structured Cabling
Database & Business Intelligence
1 32 (4.06%) Power BI
2 28 (3.55%) SQL Server
3 14 (1.78%) Azure SQL Database
4 8 (1.02%) MySQL
5 7 (0.89%) Oracle Database
6 4 (0.51%) PostgreSQL
6 4 (0.51%) Relational Database
7 3 (0.38%) MongoDB
8 2 (0.25%) InfluxDB
8 2 (0.25%) SAP HANA
9 1 (0.13%) DynamoDB
9 1 (0.13%) Metadata
9 1 (0.13%) Oracle Exadata
9 1 (0.13%) RDBMS
9 1 (0.13%) Tableau
Development Applications
1 49 (6.22%) JIRA
2 11 (1.40%) GitLab
3 2 (0.25%) Atlassian Bamboo
3 2 (0.25%) Bitbucket
3 2 (0.25%) Eclipse
3 2 (0.25%) Rational Rhapsody
4 1 (0.13%) Cucumber
4 1 (0.13%) Cypress.io
4 1 (0.13%) Jenkins
4 1 (0.13%) Maven
4 1 (0.13%) Postman
4 1 (0.13%) REST Assured
4 1 (0.13%) SonarQube
General
1 401 (50.89%) Social Skills
2 131 (16.62%) Finance
3 83 (10.53%) Public Sector
4 79 (10.03%) Analytical Skills
5 52 (6.60%) Back Office
6 51 (6.47%) Inclusion and Diversity
7 49 (6.22%) French Language
8 32 (4.06%) Law
9 28 (3.55%) Banking
10 27 (3.43%) Legal
10 27 (3.43%) Organisational Skills
11 24 (3.05%) Manufacturing
12 21 (2.66%) Retail
13 16 (2.03%) Influencing Skills
13 16 (2.03%) Swedish Language
14 14 (1.78%) Games
15 11 (1.40%) Presentation Skills
16 8 (1.02%) Front Office
17 7 (0.89%) Documentation Skills
18 6 (0.76%) Police
Job Titles
1 163 (20.69%) Analyst
2 120 (15.23%) Support Engineer
3 92 (11.68%) Service Manager
4 89 (11.29%) Senior
5 86 (10.91%) Service Analyst
6 76 (9.64%) Service Desk Analyst
7 68 (8.63%) IT Manager
8 67 (8.50%) IT Support
9 66 (8.38%) Support Analyst
10 58 (7.36%) Applications Support
11 55 (6.98%) Lead
12 54 (6.85%) Site Engineer
13 53 (6.73%) Desktop Engineer
13 53 (6.73%) Desktop Support
14 51 (6.47%) Desktop Support Engineer
14 51 (6.47%) IT Engineer
15 50 (6.35%) IT Services Manager
16 48 (6.09%) Architect
16 48 (6.09%) Infrastructure Engineer
17 40 (5.08%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 15 (1.90%) REST
1 15 (1.90%) SOAP
2 10 (1.27%) CSS
2 10 (1.27%) HTML
3 9 (1.14%) .NET
4 4 (0.51%) JSON
4 4 (0.51%) Middleware
4 4 (0.51%) OAuth
4 4 (0.51%) OpenID
4 4 (0.51%) SAP Fiori
4 4 (0.51%) YAML
5 3 (0.38%) AngularJS
5 3 (0.38%) FIX Protocol
5 3 (0.38%) OpenTelemetry
5 3 (0.38%) Web Services
6 2 (0.25%) EDI
6 2 (0.25%) Kafka
6 2 (0.25%) Microsoft Graph
6 2 (0.25%) WAMP
6 2 (0.25%) XML
Miscellaneous
1 32 (4.06%) Data Centre
2 30 (3.81%) Driving Licence
3 29 (3.68%) Onboarding
4 28 (3.55%) Cyberattack
5 23 (2.92%) Hybrid Cloud
6 22 (2.79%) CMDB
6 22 (2.79%) Management Information System
7 16 (2.03%) Product Ownership
8 15 (1.90%) Self-Motivation
9 12 (1.52%) Enterprise Software
10 11 (1.40%) Client/Server
11 10 (1.27%) Cloud Native
12 9 (1.14%) Legacy Systems
13 8 (1.02%) Analytical Mindset
13 8 (1.02%) Cyber Threat
13 8 (1.02%) PKI
14 7 (0.89%) Housing Association
14 7 (0.89%) Social Media
15 6 (0.76%) Clustering
15 6 (0.76%) PMI
Operating Systems
1 205 (26.02%) Windows
2 82 (10.41%) Windows 10
3 48 (6.09%) Linux
4 42 (5.33%) Windows Server
5 25 (3.17%) Android
6 24 (3.05%) Apple iOS
7 12 (1.52%) Unix
8 8 (1.02%) Red Hat Enterprise Linux
9 6 (0.76%) Mac OS
10 5 (0.63%) Windows Server 2016
11 4 (0.51%) CentOS
11 4 (0.51%) Windows Server 2019
12 3 (0.38%) Debian
12 3 (0.38%) VMS
13 2 (0.25%) Ubuntu
14 1 (0.13%) AIX
14 1 (0.13%) Solaris
Processes & Methodologies
1 246 (31.22%) Continuous Improvement
2 216 (27.41%) Customer Service
3 212 (26.90%) Problem-Solving
4 211 (26.78%) ITSM
5 186 (23.60%) Service Management
6 150 (19.04%) Service Delivery
7 114 (14.47%) Cybersecurity
8 111 (14.09%) Agile
9 98 (12.44%) Stakeholder Management
10 89 (11.29%) Mentoring
11 78 (9.90%) DevOps
11 78 (9.90%) Performance Metrics
12 76 (9.64%) Change Management
13 75 (9.52%) Stakeholder Engagement
14 71 (9.01%) Roadmaps
15 68 (8.63%) Customer Experience
16 66 (8.38%) Analytics
16 66 (8.38%) Project Delivery
17 65 (8.25%) Coaching
17 65 (8.25%) Project Management
Programming Languages
1 65 (8.25%) SQL
2 62 (7.87%) PowerShell
3 27 (3.43%) Python
4 20 (2.54%) JavaScript
5 14 (1.78%) Bash
6 10 (1.27%) C#
7 8 (1.02%) T-SQL
8 7 (0.89%) Clojure
9 6 (0.76%) Java
10 3 (0.38%) Bicep
10 3 (0.38%) Google Apps Script
10 3 (0.38%) Korn
10 3 (0.38%) Ruby
11 2 (0.25%) Perl
12 1 (0.13%) Apex Code
12 1 (0.13%) Groovy
12 1 (0.13%) PL/SQL
12 1 (0.13%) RPG
12 1 (0.13%) Shell Script
12 1 (0.13%) TypeScript
Qualifications
1 229 (29.06%) Degree
2 138 (17.51%) Security Cleared
3 117 (14.85%) Microsoft Certification
4 110 (13.96%) SC Cleared
5 81 (10.28%) AWS Certification
6 72 (9.14%) MCSE
7 48 (6.09%) CTC Cleared
8 38 (4.82%) Azure Certification
9 37 (4.70%) DBS Check
10 33 (4.19%) ITIL Certification
11 31 (3.93%) Cisco Certification
12 26 (3.30%) PMI Certification
13 23 (2.92%) DV Cleared
13 23 (2.92%) PMP
14 21 (2.66%) Computer Science Degree
15 18 (2.28%) CCNA
16 17 (2.16%) ITIL Foundation Certificate
17 15 (1.90%) BPSS Clearance
18 12 (1.52%) A+ Certification
19 11 (1.40%) CISM
Quality Assurance & Compliance
1 98 (12.44%) SLA
2 95 (12.06%) QA
3 40 (5.08%) Cyber Essentials
3 40 (5.08%) ISO/IEC 27001
4 35 (4.44%) GDPR
5 32 (4.06%) NIST
6 21 (2.66%) Cyber Essentials PLUS
7 10 (1.27%) PCI DSS
8 9 (1.14%) Data Quality
8 9 (1.14%) ISO 9001
9 6 (0.76%) GRC
10 5 (0.63%) COBIT
10 5 (0.63%) ISO 22301
10 5 (0.63%) PMO
11 4 (0.51%) Def Stans
11 4 (0.51%) ISO 9000
11 4 (0.51%) ISO/IEC 15288
12 3 (0.38%) SOC 2
13 2 (0.25%) Accessibility
13 2 (0.25%) Sarbanes-Oxley
System Software
1 104 (13.20%) Active Directory
2 17 (2.16%) VMware Infrastructure
3 13 (1.65%) Hyper-V
4 9 (1.14%) BitLocker
4 9 (1.14%) Docker
5 6 (0.76%) Microsoft Virtual Server
5 6 (0.76%) Virtual Servers
5 6 (0.76%) vSphere
6 5 (0.63%) Virtual Desktop
6 5 (0.63%) VMware ESXi
7 4 (0.51%) KVM
7 4 (0.51%) Virtual Machines
7 4 (0.51%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
9 2 (0.25%) Citrix Hypervisor
9 2 (0.25%) Oracle RAC
9 2 (0.25%) Veritas Cluster Server
10 1 (0.13%) Firmware
Systems Management
1 74 (9.39%) Microsoft Intune
2 33 (4.19%) SCCM
3 29 (3.68%) Ansible
4 21 (2.66%) Terraform
5 19 (2.41%) Kubernetes
6 12 (1.52%) Grafana
7 9 (1.14%) Jamf Pro
8 8 (1.02%) Single Sign-On
9 7 (0.89%) Puppet
9 7 (0.89%) ZABBIX
10 6 (0.76%) Graylog
10 6 (0.76%) Prometheus
11 5 (0.63%) vCenter Server
12 4 (0.51%) Proxmox
13 3 (0.38%) Autotask
13 3 (0.38%) Check_MK
14 2 (0.25%) Active Directory Federation Services
14 2 (0.25%) FortiGate
14 2 (0.25%) PaperCut
14 2 (0.25%) Salt
Vendors
1 364 (46.19%) Microsoft
2 183 (23.22%) ServiceNow
3 89 (11.29%) Cisco
4 23 (2.92%) VMware
5 20 (2.54%) Oracle
6 19 (2.41%) Meraki
7 17 (2.16%) Apple
7 17 (2.16%) Fortinet
8 14 (1.78%) Splunk
9 12 (1.52%) Salesforce
10 11 (1.40%) Northgate
10 11 (1.40%) SAP
10 11 (1.40%) SonicWALL
11 10 (1.27%) Citrix
11 10 (1.27%) IFS
11 10 (1.27%) Veeam
12 8 (1.02%) Google
12 8 (1.02%) Red Hat
12 8 (1.02%) Samsung
13 7 (0.89%) Dynatrace