Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 28 June 2026, with comparisons to the same periods in the previous two years.

6 months to
28 Jun 2026
Same period 2025 Same period 2024
Rank 50 82 50
Rank change year-on-year +32 -32 +11
Permanent jobs citing ITIL 839 696 1,553
As % of all permanent jobs with remote/hybrid work options 4.08% 4.42% 4.63%
As % of the Processes & Methodologies category 4.96% 4.70% 5.20%
Number of salaries quoted 617 497 1,225
10th Percentile £30,902 £29,150 £31,250
25th Percentile £39,093 £36,250 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £53,000
Median % change year-on-year +4.76% -0.94% +0.95%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £49,000 £48,500
% change year-on-year +7.14% +1.03% -0.72%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 16,900 14,802 29,888
As % of all permanent jobs with a WFH option 82.24% 94.02% 89.09%
Number of salaries quoted 12,326 8,674 23,017
10th Percentile £35,000 £29,750 £33,750
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,938 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.12%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 28 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (10.85%) SharePoint
2 49 (5.84%) Microsoft Exchange
3 10 (1.19%) Confluence
4 5 (0.60%) OpenStack
5 3 (0.36%) ArcGIS
5 3 (0.36%) CMS
5 3 (0.36%) SAS
6 2 (0.24%) Apache Airflow
7 1 (0.12%) IIS
Applications
1 136 (16.21%) Microsoft Office
2 23 (2.74%) Microsoft Excel
3 14 (1.67%) Microsoft Project
4 12 (1.43%) Microsoft PowerPoint
5 4 (0.48%) Windchill
6 3 (0.36%) Trello
7 2 (0.24%) MS Visio
Business Applications
1 14 (1.67%) Remedy ITSM
2 5 (0.60%) NEC Housing
3 4 (0.48%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) SAP ERP
5 2 (0.24%) SAP QM
6 1 (0.12%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) OpenText VIM for SAP
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
6 1 (0.12%) Sparx Enterprise Architect
Cloud Services
1 331 (39.45%) Microsoft 365
2 221 (26.34%) Azure
3 144 (17.16%) Entra ID
4 127 (15.14%) AWS
5 50 (5.96%) SaaS
6 48 (5.72%) Power Platform
7 31 (3.69%) OneDrive
8 22 (2.62%) PowerApps
9 16 (1.91%) Microsoft Purview
10 15 (1.79%) Power Automate
11 13 (1.55%) Dynamics 365
12 10 (1.19%) AWS CloudFormation
12 10 (1.19%) Google Workspace
13 9 (1.07%) Azure Sentinel
14 8 (0.95%) Amazon EKS
14 8 (0.95%) Cloud Computing
15 7 (0.83%) Mimecast
16 6 (0.72%) Cloudflare
16 6 (0.72%) GCP
16 6 (0.72%) Microsoft Copilot
Communications & Networking
1 52 (6.20%) Firewall
2 46 (5.48%) DNS
2 46 (5.48%) VPN
3 34 (4.05%) DHCP
4 32 (3.81%) Wi-Fi
5 28 (3.34%) WAN
6 26 (3.10%) TCP/IP
7 24 (2.86%) LAN
8 16 (1.91%) Network Security
9 15 (1.79%) VoIP
10 12 (1.43%) Broadband
11 9 (1.07%) SD-WAN
11 9 (1.07%) VLAN
12 7 (0.83%) Wireless
13 5 (0.60%) Remote Desktop
14 4 (0.48%) BGP
14 4 (0.48%) MPLS
14 4 (0.48%) SSL
15 3 (0.36%) Cisco Firepower
15 3 (0.36%) NAS
Database & Business Intelligence
1 28 (3.34%) Power BI
2 24 (2.86%) SQL Server
3 12 (1.43%) Azure SQL Database
4 8 (0.95%) MySQL
4 8 (0.95%) Oracle Database
5 4 (0.48%) PostgreSQL
5 4 (0.48%) Relational Database
6 3 (0.36%) MongoDB
7 2 (0.24%) DynamoDB
7 2 (0.24%) InfluxDB
7 2 (0.24%) SAP HANA
8 1 (0.12%) Metadata
8 1 (0.12%) Oracle Exadata
8 1 (0.12%) RDBMS
8 1 (0.12%) Tableau
Development Applications
1 45 (5.36%) JIRA
2 12 (1.43%) GitLab
3 4 (0.48%) Eclipse
4 3 (0.36%) Atlassian Bamboo
4 3 (0.36%) Bitbucket
5 2 (0.24%) Cypress.io
5 2 (0.24%) Jenkins
5 2 (0.24%) Maven
5 2 (0.24%) Rational Rhapsody
5 2 (0.24%) SonarQube
6 1 (0.12%) Cucumber
6 1 (0.12%) Postman
6 1 (0.12%) REST Assured
General
1 439 (52.32%) Social Skills
2 138 (16.45%) Finance
3 90 (10.73%) Public Sector
4 82 (9.77%) Analytical Skills
5 52 (6.20%) Inclusion and Diversity
6 39 (4.65%) Back Office
6 39 (4.65%) Banking
6 39 (4.65%) French Language
7 35 (4.17%) Swedish Language
8 32 (3.81%) Organisational Skills
9 30 (3.58%) Influencing Skills
10 29 (3.46%) Law
11 25 (2.98%) Manufacturing
12 24 (2.86%) Legal
13 23 (2.74%) Games
14 18 (2.15%) Retail
15 8 (0.95%) Documentation Skills
16 7 (0.83%) Presentation Skills
17 5 (0.60%) Advertising
17 5 (0.60%) Military
Job Titles
1 172 (20.50%) Analyst
2 118 (14.06%) Support Engineer
3 99 (11.80%) Service Analyst
4 94 (11.20%) Senior
5 90 (10.73%) Service Desk Analyst
6 89 (10.61%) Service Manager
7 85 (10.13%) IT Manager
8 76 (9.06%) IT Support
9 60 (7.15%) Support Analyst
10 56 (6.67%) Applications Support
10 56 (6.67%) IT Engineer
11 55 (6.56%) Architect
12 54 (6.44%) Lead
13 48 (5.72%) IT Support Engineer
14 47 (5.60%) Infrastructure Engineer
15 43 (5.13%) IT Services Manager
16 40 (4.77%) Desktop Engineer
16 40 (4.77%) Desktop Support
17 39 (4.65%) IT Analyst
18 38 (4.53%) Desktop Support Engineer
Libraries, Frameworks & Software Standards
1 18 (2.15%) REST
1 18 (2.15%) SOAP
2 10 (1.19%) .NET
3 7 (0.83%) CSS
3 7 (0.83%) HTML
4 6 (0.72%) Web Services
5 4 (0.48%) Middleware
5 4 (0.48%) OAuth
5 4 (0.48%) OpenID
5 4 (0.48%) SAP Fiori
5 4 (0.48%) YAML
6 3 (0.36%) AngularJS
6 3 (0.36%) React
7 2 (0.24%) Gherkin
7 2 (0.24%) Jest
7 2 (0.24%) JSON
7 2 (0.24%) Microsoft Graph
7 2 (0.24%) RabbitMQ
7 2 (0.24%) Spring Boot
7 2 (0.24%) WAMP
Miscellaneous
1 32 (3.81%) Cyberattack
1 32 (3.81%) Driving Licence
2 27 (3.22%) Onboarding
3 26 (3.10%) Data Centre
4 25 (2.98%) CMDB
4 25 (2.98%) Hybrid Cloud
5 18 (2.15%) Product Ownership
5 18 (2.15%) Self-Motivation
6 17 (2.03%) Management Information System
7 16 (1.91%) Enterprise Software
8 13 (1.55%) Cloud Native
9 12 (1.43%) Cyber Threat
10 11 (1.31%) Client/Server
10 11 (1.31%) Legacy Systems
11 9 (1.07%) Analytical Mindset
11 9 (1.07%) Housing Association
12 8 (0.95%) PKI
13 6 (0.72%) AS400
14 5 (0.60%) PMI
14 5 (0.60%) Replication
Operating Systems
1 195 (23.24%) Windows
2 66 (7.87%) Windows 10
3 40 (4.77%) Windows Server
4 37 (4.41%) Linux
5 28 (3.34%) Android
6 23 (2.74%) Apple iOS
7 10 (1.19%) Mac OS
8 9 (1.07%) Unix
9 6 (0.72%) Red Hat Enterprise Linux
10 5 (0.60%) Windows Server 2016
10 5 (0.60%) Windows Server 2019
11 4 (0.48%) CentOS
12 3 (0.36%) Debian
12 3 (0.36%) VMS
13 1 (0.12%) AIX
13 1 (0.12%) Solaris
13 1 (0.12%) Ubuntu
Processes & Methodologies
1 269 (32.06%) Continuous Improvement
2 260 (30.99%) ITSM
3 244 (29.08%) Problem-Solving
4 218 (25.98%) Customer Service
5 203 (24.20%) Service Management
6 164 (19.55%) Service Delivery
7 135 (16.09%) Stakeholder Management
8 128 (15.26%) Agile
9 109 (12.99%) Mentoring
10 106 (12.63%) Cybersecurity
11 87 (10.37%) Performance Metrics
12 86 (10.25%) Project Delivery
13 81 (9.65%) DevOps
14 77 (9.18%) Change Management
15 74 (8.82%) Project Management
16 71 (8.46%) Stakeholder Engagement
17 66 (7.87%) Incident Management
17 66 (7.87%) Roadmaps
18 64 (7.63%) Coaching
19 61 (7.27%) Decision-Making
Programming Languages
1 62 (7.39%) PowerShell
2 60 (7.15%) SQL
3 26 (3.10%) Python
4 24 (2.86%) JavaScript
5 15 (1.79%) Bash
6 8 (0.95%) C#
6 8 (0.95%) Clojure
6 8 (0.95%) Java
7 6 (0.72%) RPG
8 4 (0.48%) T-SQL
9 3 (0.36%) Bicep
9 3 (0.36%) Google Apps Script
9 3 (0.36%) Korn
9 3 (0.36%) Ruby
10 2 (0.24%) Groovy
10 2 (0.24%) Perl
10 2 (0.24%) TypeScript
11 1 (0.12%) Apex Code
11 1 (0.12%) PL/SQL
11 1 (0.12%) VBScript
Qualifications
1 237 (28.25%) Degree
2 138 (16.45%) Security Cleared
3 120 (14.30%) Microsoft Certification
4 109 (12.99%) SC Cleared
5 87 (10.37%) AWS Certification
6 80 (9.54%) MCSE
7 46 (5.48%) DBS Check
8 44 (5.24%) Azure Certification
9 40 (4.77%) ITIL Certification
10 36 (4.29%) PMI Certification
11 35 (4.17%) CTC Cleared
12 34 (4.05%) PMP
13 27 (3.22%) Cisco Certification
14 24 (2.86%) DV Cleared
15 21 (2.50%) PRINCE2 Practitioner
16 18 (2.15%) BPSS Clearance
16 18 (2.15%) Computer Science Degree
17 14 (1.67%) CCNA
18 13 (1.55%) ITIL Foundation Certificate
19 12 (1.43%) A+ Certification
Quality Assurance & Compliance
1 108 (12.87%) QA
2 102 (12.16%) SLA
3 47 (5.60%) Cyber Essentials
4 42 (5.01%) ISO/IEC 27001
5 37 (4.41%) GDPR
6 28 (3.34%) NIST
7 21 (2.50%) Cyber Essentials PLUS
8 14 (1.67%) PCI DSS
9 9 (1.07%) ISO 9001
10 7 (0.83%) Data Quality
10 7 (0.83%) PMO
11 6 (0.72%) COBIT
12 5 (0.60%) GRC
12 5 (0.60%) ISO 22301
13 4 (0.48%) Def Stans
13 4 (0.48%) ISO 9000
13 4 (0.48%) ISO/IEC 15288
14 1 (0.12%) ISO 14001
14 1 (0.12%) NCSC
14 1 (0.12%) Sarbanes-Oxley
System Software
1 119 (14.18%) Active Directory
2 24 (2.86%) Hyper-V
3 19 (2.26%) VMware Infrastructure
4 9 (1.07%) BitLocker
4 9 (1.07%) Docker
5 6 (0.72%) Microsoft Virtual Server
5 6 (0.72%) Virtual Servers
5 6 (0.72%) vSphere
6 5 (0.60%) VMware ESXi
7 4 (0.48%) KVM
7 4 (0.48%) Slurm Workload Manager
7 4 (0.48%) Virtual Desktop
7 4 (0.48%) VMware NSX
8 3 (0.36%) Terminal Services
8 3 (0.36%) Virtual Machines
9 2 (0.24%) Citrix Hypervisor
9 2 (0.24%) Oracle RAC
10 1 (0.12%) GPFS
10 1 (0.12%) Lustre
Systems Management
1 91 (10.85%) Microsoft Intune
2 34 (4.05%) SCCM
3 26 (3.10%) Ansible
4 21 (2.50%) Terraform
5 18 (2.15%) Kubernetes
6 12 (1.43%) Grafana
7 8 (0.95%) Single Sign-On
7 8 (0.95%) ZABBIX
8 7 (0.83%) Jamf Pro
8 7 (0.83%) Puppet
9 6 (0.72%) Autotask
9 6 (0.72%) Graylog
10 5 (0.60%) Prometheus
10 5 (0.60%) vCenter Server
11 4 (0.48%) Proxmox
12 3 (0.36%) Check_MK
12 3 (0.36%) Systems Management Server (SMS)
13 2 (0.24%) HP Fortify
13 2 (0.24%) Oracle Enterprise Manager
13 2 (0.24%) Salt
Vendors
1 395 (47.08%) Microsoft
2 215 (25.63%) ServiceNow
3 71 (8.46%) Cisco
4 24 (2.86%) VMware
5 19 (2.26%) Fortinet
5 19 (2.26%) Oracle
6 18 (2.15%) Meraki
7 17 (2.03%) Apple
8 15 (1.79%) SonicWALL
9 14 (1.67%) Remedy
10 12 (1.43%) Salesforce
11 11 (1.31%) BMC
11 11 (1.31%) IFS
11 11 (1.31%) SAP
11 11 (1.31%) Splunk
11 11 (1.31%) Veeam
12 10 (1.19%) Google
13 9 (1.07%) Citrix
13 9 (1.07%) ConnectWise
14 8 (0.95%) Samsung