Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 24 January 2026, with comparisons to the same periods in the previous two years.

6 months to
24 Jan 2026
Same period 2025 Same period 2024
Rank 36 41 44
Rank change year-on-year +5 +3 +15
Permanent jobs citing ITIL 906 1,002 1,485
As % of all permanent jobs with remote/hybrid work options 5.80% 6.12% 5.96%
As % of the Processes & Methodologies category 6.68% 6.51% 6.41%
Number of salaries quoted 534 580 1,244
10th Percentile £29,750 £31,250 £31,250
25th Percentile £35,000 £38,813 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £54,000
Median % change year-on-year -9.09% +1.85% +8.00%
75th Percentile £67,500 £65,000 £65,000
90th Percentile £85,000 £81,250 £80,000
UK median annual salary £48,000 £50,000 £50,000
% change year-on-year -4.00% - +3.09%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,564 15,399 23,181
As % of all permanent jobs with a WFH option 86.90% 94.05% 93.06%
Number of salaries quoted 8,623 9,062 19,012
10th Percentile £30,000 £36,250 £35,000
25th Percentile £42,500 £47,500 £44,899
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £80,000 £82,500 £77,500
90th Percentile £100,000 £102,500 £96,539
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -8.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 24 January 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 76 (8.39%) SharePoint
2 60 (6.62%) Microsoft Exchange
3 16 (1.77%) Tomcat
3 16 (1.77%) WebSphere
3 16 (1.77%) WebSphere Application Server
4 3 (0.33%) Confluence
4 3 (0.33%) HCL Domino
4 3 (0.33%) HCL Notes
4 3 (0.33%) IIS
5 2 (0.22%) OpenStack
6 1 (0.11%) CMS
6 1 (0.11%) Oracle Workflow
Applications
1 229 (25.28%) Microsoft Office
2 35 (3.86%) Microsoft Excel
3 19 (2.10%) Microsoft Project
4 14 (1.55%) MS Visio
5 4 (0.44%) AutoCAD
6 3 (0.33%) Chatbot
6 3 (0.33%) Microsoft PowerPoint
Business Applications
1 21 (2.32%) Remedy ITSM
2 12 (1.32%) NEC Housing
3 5 (0.55%) Dynamics CRM
4 4 (0.44%) SAP S/4HANA
5 3 (0.33%) Oracle EBS
5 3 (0.33%) Sage 200
5 3 (0.33%) Sage 50
5 3 (0.33%) Sage CRM
6 2 (0.22%) Adaptiv
6 2 (0.22%) Dynamics AX
7 1 (0.11%) assyst
7 1 (0.11%) Elite 3E
7 1 (0.11%) Raiser’s Edge
7 1 (0.11%) Shopify
Cloud Services
1 383 (42.27%) Microsoft 365
2 227 (25.06%) Azure
3 207 (22.85%) AWS
4 134 (14.79%) Entra ID
5 51 (5.63%) Power Platform
6 30 (3.31%) SaaS
7 27 (2.98%) Azure DevOps
8 20 (2.21%) Azure Monitor
9 17 (1.88%) Dynamics 365
9 17 (1.88%) OneDrive
10 16 (1.77%) Mimecast
10 16 (1.77%) PowerApps
11 12 (1.32%) AWS CloudFormation
11 12 (1.32%) GCP
11 12 (1.32%) IaaS
11 12 (1.32%) PaaS
12 9 (0.99%) Datadog
12 9 (0.99%) Microsoft Purview
13 8 (0.88%) GitHub
14 7 (0.77%) Power Automate
Communications & Networking
1 57 (6.29%) VPN
2 56 (6.18%) DNS
3 54 (5.96%) Firewall
4 45 (4.97%) WAN
5 39 (4.30%) LAN
6 34 (3.75%) Wi-Fi
7 31 (3.42%) DHCP
8 30 (3.31%) SSL
9 29 (3.20%) TCP/IP
10 28 (3.09%) SD-WAN
11 25 (2.76%) VoIP
12 22 (2.43%) VLAN
13 15 (1.66%) Network Security
14 11 (1.21%) HTTP
14 11 (1.21%) Telnet
15 8 (0.88%) Unified Communications
16 7 (0.77%) IP Telephony
17 5 (0.55%) BGP
17 5 (0.55%) Internet
17 5 (0.55%) IPsec
Database & Business Intelligence
1 36 (3.97%) Power BI
2 25 (2.76%) SQL Server
3 16 (1.77%) DB2
3 16 (1.77%) PostgreSQL
4 12 (1.32%) Azure SQL Database
5 8 (0.88%) Oracle Reports
6 6 (0.66%) Amazon RDS
6 6 (0.66%) Oracle Database
6 6 (0.66%) Tableau
7 5 (0.55%) Crystal Reports
7 5 (0.55%) NoSQL
8 3 (0.33%) MySQL
9 2 (0.22%) Data Lake
9 2 (0.22%) Relational Database
9 2 (0.22%) SQL Server Integration Services
10 1 (0.11%) Data Warehouse
10 1 (0.11%) Metadata
10 1 (0.11%) SQL Server Reporting Services
Development Applications
1 41 (4.53%) JIRA
2 7 (0.77%) GitLab
3 5 (0.55%) Jenkins
4 1 (0.11%) Visual Studio
General
1 474 (52.32%) Social Skills
2 161 (17.77%) Finance
3 115 (12.69%) French Language
4 95 (10.49%) Swedish Language
5 81 (8.94%) Analytical Skills
6 69 (7.62%) Back Office
7 49 (5.41%) Public Sector
8 48 (5.30%) Banking
9 41 (4.53%) Organisational Skills
10 39 (4.30%) Law
11 27 (2.98%) Inclusion and Diversity
12 25 (2.76%) Retail
13 24 (2.65%) Legal
14 22 (2.43%) Telecoms
15 20 (2.21%) Documentation Skills
16 13 (1.43%) Manufacturing
17 12 (1.32%) Presentation Skills
18 10 (1.10%) Influencing Skills
18 10 (1.10%) Investment Banking
19 9 (0.99%) Police
Job Titles
1 249 (27.48%) Analyst
2 151 (16.67%) Service Analyst
3 142 (15.67%) Service Desk Analyst
4 117 (12.91%) Support Engineer
5 102 (11.26%) Lead
6 79 (8.72%) Support Analyst
7 68 (7.51%) Desktop Support
8 67 (7.40%) IT Analyst
9 66 (7.28%) IT Support
10 62 (6.84%) Desktop Engineer
10 62 (6.84%) Desktop Support Engineer
10 62 (6.84%) Service Manager
10 62 (6.84%) Site Engineer
11 57 (6.29%) Senior
12 56 (6.18%) Applications Support
13 53 (5.85%) IT Manager
14 38 (4.19%) IT Support Analyst
15 34 (3.75%) Delivery Manager
16 30 (3.31%) Developer
17 28 (3.09%) IT Engineer
Libraries, Frameworks & Software Standards
1 17 (1.88%) LDAP
1 17 (1.88%) XML
2 16 (1.77%) LAPP Stack
2 16 (1.77%) WebSphere MQ
3 15 (1.66%) CSS
3 15 (1.66%) HTML
3 15 (1.66%) JSON
4 8 (0.88%) FIX Protocol
4 8 (0.88%) REST
4 8 (0.88%) SOAP
5 6 (0.66%) EDI
6 5 (0.55%) Elastic Stack
6 5 (0.55%) Oracle Fusion
7 3 (0.33%) Middleware
7 3 (0.33%) OpenTelemetry
7 3 (0.33%) Web Services
8 2 (0.22%) AngularJS
8 2 (0.22%) OAuth
8 2 (0.22%) SAP Fiori
9 1 (0.11%) React
Miscellaneous
1 76 (8.39%) Security Operations Centre
2 74 (8.17%) Operational Technology
3 70 (7.73%) Cyber Threat
4 68 (7.51%) Cyber Kill Chain
5 49 (5.41%) Management Information System
6 43 (4.75%) Onboarding
7 34 (3.75%) Driving Licence
8 28 (3.09%) Product Ownership
9 27 (2.98%) Data Centre
10 26 (2.87%) CMDB
11 19 (2.10%) Linux Command Line
12 18 (1.99%) Enterprise Software
13 13 (1.43%) Security Posture
14 12 (1.32%) Client/Server
15 11 (1.21%) Legacy Systems
16 9 (0.99%) Self-Motivation
17 8 (0.88%) Equities
17 8 (0.88%) Fixed Income
17 8 (0.88%) Hybrid Cloud
17 8 (0.88%) Video Conferencing
Operating Systems
1 275 (30.35%) Windows
2 96 (10.60%) Windows 10
3 89 (9.82%) Linux
4 76 (8.39%) Windows Server
5 35 (3.86%) Unix
6 20 (2.21%) Red Hat Enterprise Linux
7 14 (1.55%) Mac OS
8 11 (1.21%) Apple iOS
9 8 (0.88%) VMS
10 6 (0.66%) Android
11 5 (0.55%) Windows Server 2016
12 2 (0.22%) Mac OS X
12 2 (0.22%) Ubuntu
12 2 (0.22%) Windows Server 2012
13 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 300 (33.11%) Customer Service
2 289 (31.90%) ITSM
3 213 (23.51%) Continuous Improvement
4 184 (20.31%) Problem-Solving
5 176 (19.43%) Service Management
6 152 (16.78%) Mentoring
6 152 (16.78%) Roadmaps
7 149 (16.45%) Cybersecurity
8 146 (16.11%) Service Delivery
9 144 (15.89%) Coaching
10 135 (14.90%) Stakeholder Management
11 125 (13.80%) Performance Metrics
12 114 (12.58%) Analytics
13 112 (12.36%) Asset Management
14 107 (11.81%) Technology Roadmap
15 101 (11.15%) Business Strategy
16 96 (10.60%) Change Management
16 96 (10.60%) Risk Management
17 90 (9.93%) DevOps
18 85 (9.38%) Customer Experience
Programming Languages
1 98 (10.82%) PowerShell
2 67 (7.40%) Python
3 66 (7.28%) SQL
4 31 (3.42%) Bash
5 30 (3.31%) JavaScript
6 11 (1.21%) Bicep
7 6 (0.66%) Perl
7 6 (0.66%) R
7 6 (0.66%) T-SQL
8 4 (0.44%) C#
9 2 (0.22%) Google Apps Script
9 2 (0.22%) Java
10 1 (0.11%) PL/SQL
10 1 (0.11%) VB.NET
Qualifications
1 291 (32.12%) Degree
2 180 (19.87%) Microsoft Certification
3 152 (16.78%) AWS Certification
4 130 (14.35%) MCSE
5 111 (12.25%) Security Cleared
6 101 (11.15%) SC Cleared
7 60 (6.62%) CTC Cleared
8 57 (6.29%) ITIL Foundation Certificate
9 49 (5.41%) ITIL Certification
10 43 (4.75%) Cisco Certification
11 39 (4.30%) Azure Certification
12 29 (3.20%) CCNA
13 26 (2.87%) CISSP
14 25 (2.76%) Computer Science Degree
15 24 (2.65%) CCNP
16 20 (2.21%) PMI Certification
17 17 (1.88%) BPSS Clearance
17 17 (1.88%) DBS Check
17 17 (1.88%) MCP
17 17 (1.88%) PMP
Quality Assurance & Compliance
1 133 (14.68%) SLA
2 131 (14.46%) QA
3 113 (12.47%) ISO/IEC 27001
4 82 (9.05%) NIST
5 68 (7.51%) ISO/IEC 27005
6 36 (3.97%) Cyber Essentials
7 18 (1.99%) GDPR
8 13 (1.43%) Data Quality
9 9 (0.99%) COBIT
9 9 (0.99%) Cyber Essentials PLUS
10 7 (0.77%) GRC
11 6 (0.66%) ISO 9001
12 4 (0.44%) ISO/IEC 20000
12 4 (0.44%) PMO
12 4 (0.44%) SOC 2
13 3 (0.33%) Sarbanes-Oxley
14 2 (0.22%) Accessibility
14 2 (0.22%) ISO/IEC 19770
14 2 (0.22%) NCSC
14 2 (0.22%) PCI DSS
System Software
1 134 (14.79%) Active Directory
2 38 (4.19%) VMware Infrastructure
3 35 (3.86%) Hyper-V
4 23 (2.54%) Virtual Machines
5 22 (2.43%) Virtual Desktop
6 9 (0.99%) Docker
7 4 (0.44%) Firmware
7 4 (0.44%) Veritas Cluster Server
8 3 (0.33%) Microsoft Virtual Server
8 3 (0.33%) Virtual Servers
9 2 (0.22%) vSphere
10 1 (0.11%) BitLocker
10 1 (0.11%) vCloud
Systems Management
1 68 (7.51%) Microsoft Intune
2 49 (5.41%) Terraform
3 31 (3.42%) SCCM
4 21 (2.32%) Ansible
5 12 (1.32%) Kubernetes
6 11 (1.21%) Grafana
6 11 (1.21%) Prometheus
7 10 (1.10%) Jamf Pro
8 6 (0.66%) Autotask
9 5 (0.55%) SCOM
10 4 (0.44%) PaperCut
11 3 (0.33%) Dell DRAC
11 3 (0.33%) Nagios
11 3 (0.33%) Single Sign-On
12 2 (0.22%) Puppet
13 1 (0.11%) Active Directory Federation Services
13 1 (0.11%) AirWatch
13 1 (0.11%) EMC NetWorker
13 1 (0.11%) FortiGate
13 1 (0.11%) ZABBIX
Vendors
1 422 (46.58%) Microsoft
2 232 (25.61%) ServiceNow
3 112 (12.36%) Cisco
4 48 (5.30%) VMware
5 30 (3.31%) Oracle
6 23 (2.54%) BMC
6 23 (2.54%) Red Hat
7 22 (2.43%) Remedy
8 21 (2.32%) Apple
9 19 (2.10%) IBM
10 17 (1.88%) Splunk
11 16 (1.77%) Meraki
12 14 (1.55%) Citrix
13 11 (1.21%) Mitel
13 11 (1.21%) Northgate
14 10 (1.10%) SolarWinds
15 9 (0.99%) Veeam
16 8 (0.88%) Charles River
17 7 (0.77%) Draytek
17 7 (0.77%) WatchGuard