Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 7 February 2026, with comparisons to the same periods in the previous two years.

6 months to
7 Feb 2026
Same period 2025 Same period 2024
Rank 38 44 45
Rank change year-on-year +6 +1 +15
Permanent jobs citing ITIL 895 966 1,599
As % of all permanent jobs with remote/hybrid work options 5.61% 6.08% 5.76%
As % of the Processes & Methodologies category 6.48% 6.43% 6.21%
Number of salaries quoted 531 566 1,324
10th Percentile £29,000 £31,250 £30,750
25th Percentile £35,000 £40,620 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £67,500 £67,125 £65,000
90th Percentile £85,000 £80,000 £80,000
UK median annual salary £50,000 £51,098 £50,000
% change year-on-year -2.15% +2.20% +3.91%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,808 15,028 25,736
As % of all permanent jobs with a WFH option 86.57% 94.62% 92.71%
Number of salaries quoted 8,791 8,918 21,255
10th Percentile £30,000 £36,250 £34,500
25th Percentile £42,500 £47,500 £43,750
Median annual salary (50th Percentile) £60,000 £63,000 £57,965
Median % change year-on-year -4.76% +8.69% -7.26%
75th Percentile £80,000 £82,400 £77,500
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 7 February 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 82 (9.16%) SharePoint
2 63 (7.04%) Microsoft Exchange
3 13 (1.45%) Tomcat
3 13 (1.45%) WebSphere
3 13 (1.45%) WebSphere Application Server
4 6 (0.67%) Confluence
5 3 (0.34%) HCL Domino
5 3 (0.34%) HCL Notes
5 3 (0.34%) IIS
5 3 (0.34%) OpenStack
6 1 (0.11%) CMS
6 1 (0.11%) Oracle Workflow
Applications
1 222 (24.80%) Microsoft Office
2 29 (3.24%) Microsoft Excel
3 20 (2.23%) Microsoft Project
4 9 (1.01%) MS Visio
5 5 (0.56%) Microsoft PowerPoint
6 2 (0.22%) AutoCAD
7 1 (0.11%) Chatbot
Business Applications
1 19 (2.12%) Remedy ITSM
2 12 (1.34%) NEC Housing
3 5 (0.56%) Dynamics CRM
3 5 (0.56%) SAP S/4HANA
4 3 (0.34%) Oracle EBS
4 3 (0.34%) Sage 200
4 3 (0.34%) Sage 50
4 3 (0.34%) Sage CRM
5 2 (0.22%) Adaptiv
5 2 (0.22%) Dynamics AX
6 1 (0.11%) assyst
6 1 (0.11%) Elite 3E
6 1 (0.11%) Raiser’s Edge
6 1 (0.11%) SAP GRC
6 1 (0.11%) Shopify
Cloud Services
1 382 (42.68%) Microsoft 365
2 228 (25.47%) Azure
3 196 (21.90%) AWS
4 144 (16.09%) Entra ID
5 45 (5.03%) Power Platform
6 30 (3.35%) SaaS
7 27 (3.02%) Azure DevOps
8 20 (2.23%) Azure Monitor
9 18 (2.01%) OneDrive
10 16 (1.79%) Dynamics 365
10 16 (1.79%) Mimecast
11 14 (1.56%) PowerApps
12 12 (1.34%) GCP
12 12 (1.34%) IaaS
12 12 (1.34%) PaaS
13 10 (1.12%) AWS CloudFormation
14 9 (1.01%) Datadog
14 9 (1.01%) Microsoft Purview
15 8 (0.89%) GitHub
16 7 (0.78%) Power Automate
Communications & Networking
1 60 (6.70%) DNS
2 56 (6.26%) VPN
3 55 (6.15%) Firewall
4 43 (4.80%) WAN
5 34 (3.80%) DHCP
5 34 (3.80%) LAN
6 33 (3.69%) Wi-Fi
7 28 (3.13%) TCP/IP
8 26 (2.91%) SSL
9 23 (2.57%) SD-WAN
10 22 (2.46%) VoIP
11 21 (2.35%) VLAN
12 16 (1.79%) Network Security
13 11 (1.23%) Telnet
14 9 (1.01%) HTTP
15 7 (0.78%) IP Telephony
16 6 (0.67%) Structured Cabling
16 6 (0.67%) Unified Communications
17 5 (0.56%) Intrusion Detection
17 5 (0.56%) Remote Desktop
Database & Business Intelligence
1 32 (3.58%) Power BI
2 24 (2.68%) SQL Server
3 13 (1.45%) DB2
3 13 (1.45%) PostgreSQL
4 12 (1.34%) Azure SQL Database
5 5 (0.56%) NoSQL
6 4 (0.45%) Amazon RDS
6 4 (0.45%) MySQL
6 4 (0.45%) Oracle Database
6 4 (0.45%) Tableau
7 3 (0.34%) Crystal Reports
8 2 (0.22%) Data Lake
8 2 (0.22%) Oracle Reports
8 2 (0.22%) Relational Database
8 2 (0.22%) SAP HANA
8 2 (0.22%) SQL Server Integration Services
9 1 (0.11%) Data Warehouse
9 1 (0.11%) InfluxDB
9 1 (0.11%) Metadata
9 1 (0.11%) SQL Server Reporting Services
Development Applications
1 47 (5.25%) JIRA
2 8 (0.89%) GitLab
3 5 (0.56%) Jenkins
4 2 (0.22%) Rational Rhapsody
5 1 (0.11%) Visual Studio
General
1 466 (52.07%) Social Skills
2 155 (17.32%) Finance
3 115 (12.85%) French Language
4 95 (10.61%) Swedish Language
5 74 (8.27%) Analytical Skills
6 68 (7.60%) Back Office
7 53 (5.92%) Public Sector
8 42 (4.69%) Organisational Skills
9 41 (4.58%) Banking
10 38 (4.25%) Law
11 29 (3.24%) Inclusion and Diversity
12 23 (2.57%) Legal
12 23 (2.57%) Retail
13 19 (2.12%) Telecoms
14 14 (1.56%) Documentation Skills
15 13 (1.45%) Manufacturing
15 13 (1.45%) Presentation Skills
16 10 (1.12%) Influencing Skills
17 9 (1.01%) Investment Banking
18 8 (0.89%) Front Office
Job Titles
1 244 (27.26%) Analyst
2 147 (16.42%) Service Analyst
3 137 (15.31%) Service Desk Analyst
4 120 (13.41%) Support Engineer
5 104 (11.62%) Lead
6 79 (8.83%) Support Analyst
7 71 (7.93%) Desktop Support
7 71 (7.93%) IT Support
8 70 (7.82%) IT Analyst
9 65 (7.26%) Service Manager
10 63 (7.04%) Desktop Engineer
10 63 (7.04%) Desktop Support Engineer
11 62 (6.93%) Site Engineer
12 61 (6.82%) Senior
13 57 (6.37%) IT Manager
14 53 (5.92%) Applications Support
15 40 (4.47%) IT Support Analyst
16 34 (3.80%) IT Engineer
17 32 (3.58%) Delivery Manager
18 30 (3.35%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 14 (1.56%) CSS
1 14 (1.56%) HTML
1 14 (1.56%) JSON
1 14 (1.56%) LDAP
2 13 (1.45%) LAPP Stack
2 13 (1.45%) WebSphere MQ
2 13 (1.45%) XML
3 8 (0.89%) FIX Protocol
4 7 (0.78%) EDI
4 7 (0.78%) REST
4 7 (0.78%) SOAP
5 5 (0.56%) Elastic Stack
5 5 (0.56%) Middleware
6 4 (0.45%) Web Services
7 3 (0.34%) OAuth
7 3 (0.34%) OpenTelemetry
8 2 (0.22%) .NET
8 2 (0.22%) AngularJS
8 2 (0.22%) OpenID
8 2 (0.22%) SAP Fiori
Miscellaneous
1 76 (8.49%) Security Operations Centre
2 72 (8.04%) Operational Technology
3 70 (7.82%) Cyber Threat
4 68 (7.60%) Cyber Kill Chain
5 45 (5.03%) Management Information System
6 44 (4.92%) Onboarding
7 34 (3.80%) Driving Licence
8 29 (3.24%) Product Ownership
9 28 (3.13%) Data Centre
10 24 (2.68%) CMDB
11 18 (2.01%) Enterprise Software
12 16 (1.79%) Linux Command Line
13 15 (1.68%) Legacy Systems
14 13 (1.45%) Security Posture
15 12 (1.34%) Client/Server
16 9 (1.01%) Self-Motivation
16 9 (1.01%) Social Media
17 8 (0.89%) Clustering
17 8 (0.89%) Hybrid Cloud
17 8 (0.89%) Video Conferencing
Operating Systems
1 268 (29.94%) Windows
2 95 (10.61%) Windows 10
3 84 (9.39%) Linux
4 77 (8.60%) Windows Server
5 30 (3.35%) Unix
6 17 (1.90%) Red Hat Enterprise Linux
7 12 (1.34%) Apple iOS
7 12 (1.34%) Mac OS
8 8 (0.89%) Android
8 8 (0.89%) VMS
9 5 (0.56%) Windows Server 2016
10 2 (0.22%) Ubuntu
10 2 (0.22%) Windows Server 2012
11 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 297 (33.18%) Customer Service
2 284 (31.73%) ITSM
3 219 (24.47%) Continuous Improvement
4 177 (19.78%) Problem-Solving
5 175 (19.55%) Service Management
6 154 (17.21%) Mentoring
7 150 (16.76%) Coaching
7 150 (16.76%) Roadmaps
8 146 (16.31%) Service Delivery
9 142 (15.87%) Cybersecurity
10 137 (15.31%) Stakeholder Management
11 124 (13.85%) Performance Metrics
12 109 (12.18%) Analytics
13 106 (11.84%) Technology Roadmap
14 104 (11.62%) Asset Management
15 101 (11.28%) Business Strategy
16 96 (10.73%) Risk Management
17 94 (10.50%) Change Management
18 92 (10.28%) Agile
19 89 (9.94%) DevOps
Programming Languages
1 97 (10.84%) PowerShell
2 63 (7.04%) Python
2 63 (7.04%) SQL
3 32 (3.58%) Bash
4 27 (3.02%) JavaScript
5 11 (1.23%) Bicep
6 6 (0.67%) T-SQL
7 5 (0.56%) C#
7 5 (0.56%) Perl
8 4 (0.45%) R
9 2 (0.22%) Google Apps Script
9 2 (0.22%) Java
10 1 (0.11%) PL/SQL
10 1 (0.11%) VB.NET
Qualifications
1 288 (32.18%) Degree
2 180 (20.11%) Microsoft Certification
3 147 (16.42%) AWS Certification
4 128 (14.30%) MCSE
5 116 (12.96%) Security Cleared
6 106 (11.84%) SC Cleared
7 60 (6.70%) CTC Cleared
8 49 (5.47%) ITIL Foundation Certificate
9 43 (4.80%) Cisco Certification
9 43 (4.80%) ITIL Certification
10 36 (4.02%) Azure Certification
11 31 (3.46%) CCNA
12 25 (2.79%) CISSP
13 23 (2.57%) Computer Science Degree
14 22 (2.46%) CCNP
15 19 (2.12%) DBS Check
15 19 (2.12%) PMI Certification
16 17 (1.90%) Network+ Certification
17 16 (1.79%) BPSS Clearance
17 16 (1.79%) PMP
Quality Assurance & Compliance
1 135 (15.08%) QA
2 127 (14.19%) SLA
3 113 (12.63%) ISO/IEC 27001
4 80 (8.94%) NIST
5 68 (7.60%) ISO/IEC 27005
6 39 (4.36%) Cyber Essentials
7 17 (1.90%) GDPR
8 11 (1.23%) Cyber Essentials PLUS
9 9 (1.01%) COBIT
9 9 (1.01%) Data Quality
10 7 (0.78%) GRC
11 5 (0.56%) ISO 9001
12 4 (0.45%) PMO
12 4 (0.45%) Sarbanes-Oxley
12 4 (0.45%) SOC 2
13 3 (0.34%) ISO/IEC 20000
14 2 (0.22%) Accessibility
14 2 (0.22%) ISO/IEC 19770
14 2 (0.22%) NCSC
14 2 (0.22%) PCI DSS
System Software
1 133 (14.86%) Active Directory
2 34 (3.80%) VMware Infrastructure
3 33 (3.69%) Hyper-V
4 23 (2.57%) Virtual Machines
5 22 (2.46%) Virtual Desktop
6 10 (1.12%) Docker
7 4 (0.45%) Firmware
7 4 (0.45%) Veritas Cluster Server
8 3 (0.34%) Microsoft Virtual Server
8 3 (0.34%) Virtual Servers
9 2 (0.22%) vSphere
10 1 (0.11%) BitLocker
10 1 (0.11%) vCloud
Systems Management
1 76 (8.49%) Microsoft Intune
2 50 (5.59%) Terraform
3 25 (2.79%) SCCM
4 22 (2.46%) Ansible
5 13 (1.45%) Kubernetes
6 11 (1.23%) Grafana
6 11 (1.23%) Jamf Pro
7 10 (1.12%) Prometheus
8 5 (0.56%) Autotask
8 5 (0.56%) SCOM
9 4 (0.45%) PaperCut
9 4 (0.45%) Single Sign-On
10 3 (0.34%) Dell DRAC
10 3 (0.34%) Nagios
10 3 (0.34%) Puppet
11 1 (0.11%) Active Directory Federation Services
11 1 (0.11%) AirWatch
11 1 (0.11%) EMC NetWorker
11 1 (0.11%) Forefront Identity Manager
11 1 (0.11%) ZABBIX
Vendors
1 412 (46.03%) Microsoft
2 232 (25.92%) ServiceNow
3 113 (12.63%) Cisco
4 44 (4.92%) VMware
5 22 (2.46%) BMC
5 22 (2.46%) Oracle
6 21 (2.35%) Apple
7 20 (2.23%) Red Hat
7 20 (2.23%) Remedy
8 19 (2.12%) Meraki
9 16 (1.79%) IBM
9 16 (1.79%) Splunk
10 14 (1.56%) Citrix
11 11 (1.23%) Mitel
11 11 (1.23%) Northgate
12 10 (1.12%) SAP
13 9 (1.01%) SolarWinds
13 9 (1.01%) Veeam
14 8 (0.89%) Charles River
14 8 (0.89%) Salesforce