Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 14 August 2026, with comparisons to the same periods in the previous two years.

 6 months to
14 Aug 2026		 Same period 2025 Same period 2024
Rank 51 81 54
Rank change year-on-year +30 -27 -2
Permanent jobs citing ITIL 1,009 714 1,125
As % of all permanent jobs with remote/hybrid work options 4.44% 4.30% 4.53%
As % of the Processes & Methodologies category 5.38% 4.62% 5.17%
Number of salaries quoted 675 535 828
10th Percentile £30,750 £29,750 £31,250
25th Percentile £41,250 £35,854 £40,988
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £75,000 £67,500 £63,840
90th Percentile £82,500 £89,750 £79,125
UK median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,760 15,439 21,772
As % of all permanent jobs with a WFH option 82.60% 92.96% 87.70%
Number of salaries quoted 13,517 8,929 15,511
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,852 £40,600 £43,750
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £78,005
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 14 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (9.02%) SharePoint
2 53 (5.25%) Microsoft Exchange
3 10 (0.99%) Confluence
4 4 (0.40%) IIS
5 3 (0.30%) ArcGIS
5 3 (0.30%) OpenStack
5 3 (0.30%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
7 1 (0.099%) Oracle Workflow
Applications
1 104 (10.31%) Microsoft Office
2 23 (2.28%) Microsoft Excel
3 13 (1.29%) Microsoft Project
4 12 (1.19%) Microsoft PowerPoint
5 4 (0.40%) Windchill
6 3 (0.30%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 28 (2.78%) Remedy ITSM
2 6 (0.59%) Shopify
2 6 (0.59%) Workday HCM
3 5 (0.50%) Dynamics CRM
4 4 (0.40%) Payment Gateway
5 2 (0.20%) Carpe Diem
5 2 (0.20%) Elite 3E
5 2 (0.20%) SAP ERP
5 2 (0.20%) SAP QM
6 1 (0.099%) OpenText VIM for SAP
6 1 (0.099%) Oracle EBS
6 1 (0.099%) Oracle ERP
6 1 (0.099%) Oracle Financials
6 1 (0.099%) Oracle iProcurement
6 1 (0.099%) Oracle Payables
6 1 (0.099%) Sage 200
6 1 (0.099%) Sparx Enterprise Architect
6 1 (0.099%) SystmOne
Cloud Services
1 314 (31.12%) Azure
2 297 (29.44%) Microsoft 365
3 179 (17.74%) AWS
4 166 (16.45%) Entra ID
5 118 (11.69%) SaaS
6 52 (5.15%) Power Platform
7 36 (3.57%) OneDrive
8 25 (2.48%) PowerApps
9 22 (2.18%) Microsoft Purview
10 20 (1.98%) Power Automate
11 17 (1.68%) Dynamics 365
12 14 (1.39%) GCP
13 10 (0.99%) AWS CloudFormation
13 10 (0.99%) Azure Sentinel
13 10 (0.99%) Datadog
14 8 (0.79%) Amazon EKS
15 7 (0.69%) Cloud Computing
15 7 (0.69%) Microsoft Copilot
16 6 (0.59%) Cloudflare
16 6 (0.59%) PaaS
Communications & Networking
1 69 (6.84%) Firewall
2 54 (5.35%) VPN
3 52 (5.15%) DNS
4 45 (4.46%) DHCP
5 36 (3.57%) TCP/IP
6 34 (3.37%) WAN
7 32 (3.17%) LAN
8 31 (3.07%) Wi-Fi
9 22 (2.18%) Network Security
10 17 (1.68%) Wireless
11 11 (1.09%) Broadband
11 11 (1.09%) Unified Communications
11 11 (1.09%) VLAN
12 7 (0.69%) BGP
12 7 (0.69%) MPLS
12 7 (0.69%) VoIP
13 6 (0.59%) SD-WAN
13 6 (0.59%) Software-Defined Networking
14 5 (0.50%) Remote Desktop
15 4 (0.40%) Cisco Nexus
Database & Business Intelligence
1 30 (2.97%) Power BI
2 26 (2.58%) SQL Server
3 13 (1.29%) Azure SQL Database
4 10 (0.99%) MySQL
5 8 (0.79%) Oracle Database
6 4 (0.40%) PostgreSQL
6 4 (0.40%) Relational Database
7 3 (0.30%) MongoDB
8 2 (0.20%) DynamoDB
9 1 (0.099%) Oracle BI Publisher
9 1 (0.099%) Oracle Exadata
9 1 (0.099%) RDBMS
9 1 (0.099%) Tableau
Development Applications
1 57 (5.65%) JIRA
2 10 (0.99%) GitLab
3 4 (0.40%) Atlassian Bamboo
3 4 (0.40%) Bitbucket
3 4 (0.40%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.099%) Cucumber
5 1 (0.099%) Postman
5 1 (0.099%) REST Assured
General
1 523 (51.83%) Social Skills
2 191 (18.93%) Finance
3 108 (10.70%) Analytical Skills
4 95 (9.42%) Public Sector
5 92 (9.12%) Law
6 88 (8.72%) Legal
7 62 (6.14%) Banking
8 48 (4.76%) Swedish Language
9 45 (4.46%) Inclusion and Diversity
9 45 (4.46%) Organisational Skills
10 43 (4.26%) Influencing Skills
11 29 (2.87%) Manufacturing
12 26 (2.58%) French Language
12 26 (2.58%) Retail
13 21 (2.08%) Games
13 21 (2.08%) Telecoms
14 12 (1.19%) Advertising
14 12 (1.19%) Documentation Skills
15 11 (1.09%) Aerospace
16 9 (0.89%) Police
Job Titles
1 191 (18.93%) Analyst
2 155 (15.36%) IT Manager
3 153 (15.16%) Senior
4 135 (13.38%) Service Manager
5 106 (10.51%) Service Analyst
6 95 (9.42%) IT Services Manager
7 94 (9.32%) Service Desk Analyst
8 87 (8.62%) Senior Manager
9 80 (7.93%) IT Support
10 66 (6.54%) Support Analyst
10 66 (6.54%) Support Engineer
11 64 (6.34%) Lead
12 62 (6.14%) Architect
13 50 (4.96%) Applications Support
14 49 (4.86%) Resilience Manager
15 48 (4.76%) IT Analyst
16 44 (4.36%) IT Engineer
17 39 (3.87%) IT Support Engineer
18 37 (3.67%) Infrastructure Engineer
19 33 (3.27%) Solutions Architect
Libraries, Frameworks & Software Standards
1 50 (4.96%) Middleware
2 15 (1.49%) REST
2 15 (1.49%) SOAP
3 10 (0.99%) .NET
4 6 (0.59%) CSS
4 6 (0.59%) HTML
4 6 (0.59%) Web Services
5 5 (0.50%) OAuth
5 5 (0.50%) OpenID
6 4 (0.40%) EDI
6 4 (0.40%) YAML
7 3 (0.30%) AngularJS
7 3 (0.30%) React
8 2 (0.20%) Gherkin
8 2 (0.20%) Jest
8 2 (0.20%) Kafka
8 2 (0.20%) Microsoft Graph
8 2 (0.20%) RabbitMQ
8 2 (0.20%) SAP Fiori
8 2 (0.20%) Spring Boot
Miscellaneous
1 60 (5.95%) Cyber Threat
2 38 (3.77%) Onboarding
3 32 (3.17%) Cyberattack
4 31 (3.07%) Self-Motivation
5 27 (2.68%) Data Centre
6 25 (2.48%) Enterprise Software
7 24 (2.38%) Driving Licence
7 24 (2.38%) Hybrid Cloud
8 23 (2.28%) CMDB
8 23 (2.28%) Management Information System
9 20 (1.98%) Product Ownership
10 12 (1.19%) Cloud Native
11 11 (1.09%) Client/Server
12 10 (0.99%) Operational Technology
13 8 (0.79%) Analytical Mindset
13 8 (0.79%) AS400
13 8 (0.79%) PKI
14 7 (0.69%) LIMS
15 6 (0.59%) Greenfield Project
15 6 (0.59%) Housing Association
Operating Systems
1 167 (16.55%) Windows
2 56 (5.55%) Windows Server
3 29 (2.87%) Linux
4 27 (2.68%) Windows 10
5 15 (1.49%) Android
6 14 (1.39%) Apple iOS
7 12 (1.19%) Mac OS
8 9 (0.89%) Unix
9 7 (0.69%) Red Hat Enterprise Linux
10 5 (0.50%) Windows Server 2016
10 5 (0.50%) Windows Server 2019
11 4 (0.40%) CentOS
12 3 (0.30%) Debian
12 3 (0.30%) VMS
13 1 (0.099%) AIX
13 1 (0.099%) Solaris
13 1 (0.099%) Ubuntu
Processes & Methodologies
1 341 (33.80%) Continuous Improvement
2 295 (29.24%) ITSM
3 288 (28.54%) Problem-Solving
4 244 (24.18%) Service Management
5 212 (21.01%) Customer Service
6 199 (19.72%) Agile
7 195 (19.33%) Stakeholder Management
8 187 (18.53%) Stakeholder Engagement
9 185 (18.33%) Service Delivery
10 174 (17.24%) Mentoring
11 154 (15.26%) Cybersecurity
12 145 (14.37%) Project Delivery
13 141 (13.97%) PRINCE2
14 127 (12.59%) Information Security
15 126 (12.49%) DevOps
16 113 (11.20%) AI
17 101 (10.01%) Change Management
17 101 (10.01%) TOGAF
18 97 (9.61%) Business Continuity
18 97 (9.61%) Project Management
Programming Languages
1 83 (8.23%) PowerShell
2 63 (6.24%) SQL
3 29 (2.87%) Python
4 28 (2.78%) JavaScript
5 14 (1.39%) Bash
6 9 (0.89%) Java
7 8 (0.79%) Clojure
7 8 (0.79%) RPG
8 7 (0.69%) T-SQL
9 6 (0.59%) Bicep
9 6 (0.59%) C#
10 3 (0.30%) Korn
10 3 (0.30%) Ruby
11 2 (0.20%) Groovy
11 2 (0.20%) PL/SQL
11 2 (0.20%) TypeScript
12 1 (0.099%) Apex Code
12 1 (0.099%) Google Apps Script
12 1 (0.099%) Shell Script
12 1 (0.099%) VBScript
Qualifications
1 217 (21.51%) Degree
2 115 (11.40%) CISSP
2 115 (11.40%) Security Cleared
3 113 (11.20%) CISM
4 109 (10.80%) Microsoft Certification
5 104 (10.31%) ITIL Certification
6 89 (8.82%) AWS Certification
7 82 (8.13%) SC Cleared
8 75 (7.43%) MCSE
9 62 (6.14%) DBS Check
10 60 (5.95%) A+ Certification
11 59 (5.85%) Network+ Certification
12 49 (4.86%) PMP
13 48 (4.76%) Azure Certification
14 46 (4.56%) PMI Certification
15 32 (3.17%) Cisco Certification
16 31 (3.07%) DV Cleared
17 25 (2.48%) PRINCE2 Practitioner
18 24 (2.38%) Computer Science Degree
19 22 (2.18%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 106 (10.51%) QA
2 90 (8.92%) SLA
3 79 (7.83%) NIST
4 55 (5.45%) ISO 22301
5 52 (5.15%) GDPR
6 50 (4.96%) ISO/IEC 27001
7 49 (4.86%) Cyber Essentials
8 22 (2.18%) Cyber Essentials PLUS
9 20 (1.98%) PCI DSS
10 15 (1.49%) ISO/IEC 20000
11 13 (1.29%) COBIT
11 13 (1.29%) ISO 9001
12 10 (0.99%) PMO
13 8 (0.79%) Data Quality
14 7 (0.69%) GxP
15 6 (0.59%) GRC
16 5 (0.50%) Accessibility
17 4 (0.40%) Def Stans
17 4 (0.40%) ISO 9000
17 4 (0.40%) ISO/IEC 15288
System Software
1 187 (18.53%) Active Directory
2 32 (3.17%) Hyper-V
3 30 (2.97%) VMware Infrastructure
4 9 (0.89%) BitLocker
5 8 (0.79%) VMware NSX
6 7 (0.69%) Docker
6 7 (0.69%) vSphere
7 6 (0.59%) Virtual Machines
8 5 (0.50%) Virtual Desktop
8 5 (0.50%) VMware ESXi
9 4 (0.40%) KVM
9 4 (0.40%) Slurm Workload Manager
10 3 (0.30%) Microsoft Virtual Server
10 3 (0.30%) Terminal Services
10 3 (0.30%) Virtual Servers
11 2 (0.20%) Citrix Hypervisor
11 2 (0.20%) Oracle RAC
12 1 (0.099%) GPFS
12 1 (0.099%) Lustre
Systems Management
1 146 (14.47%) Microsoft Intune
2 38 (3.77%) Ansible
3 34 (3.37%) SCCM
4 30 (2.97%) Terraform
5 20 (1.98%) Grafana
6 18 (1.78%) Kubernetes
7 12 (1.19%) ZABBIX
8 8 (0.79%) Single Sign-On
9 6 (0.59%) Graylog
9 6 (0.59%) Systems Management Server (SMS)
10 5 (0.50%) FortiGate
10 5 (0.50%) Puppet
10 5 (0.50%) vCenter Server
11 4 (0.40%) Autotask
11 4 (0.40%) Prometheus
11 4 (0.40%) Proxmox
12 3 (0.30%) Check_MK
12 3 (0.30%) Jamf Pro
13 2 (0.20%) HP Fortify
13 2 (0.20%) Salt
Vendors
1 431 (42.72%) Microsoft
2 221 (21.90%) ServiceNow
3 54 (5.35%) CyberArk
4 39 (3.87%) VMware
5 38 (3.77%) Cisco
6 28 (2.78%) Remedy
7 25 (2.48%) Fortinet
7 25 (2.48%) SonicWALL
8 20 (1.98%) BMC
9 18 (1.78%) Oracle
10 11 (1.09%) Dynatrace
10 11 (1.09%) Palo Alto
10 11 (1.09%) Veeam
11 10 (0.99%) Meraki
11 10 (0.99%) Salesforce
12 9 (0.89%) Apple
12 9 (0.89%) SAP
12 9 (0.89%) Splunk
13 8 (0.79%) IBM
13 8 (0.79%) IFS
294 hybrid/remote ITIL jobs