Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 11 August 2026, with comparisons to the same periods in the previous two years.

 6 months to
11 Aug 2026		 Same period 2025 Same period 2024
Rank 51 78 52
Rank change year-on-year +27 -26 -1
Permanent jobs citing ITIL 1,008 723 1,132
As % of all permanent jobs with remote/hybrid work options 4.44% 4.40% 4.54%
As % of the Processes & Methodologies category 5.37% 4.73% 5.17%
Number of salaries quoted 685 531 833
10th Percentile £30,760 £29,750 £31,250
25th Percentile £41,250 £35,427 £41,021
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £73,750 £67,500 £64,108
90th Percentile £82,500 £87,500 £80,000
UK median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,770 15,275 21,889
As % of all permanent jobs with a WFH option 82.72% 92.90% 87.76%
Number of salaries quoted 13,576 8,969 15,635
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,750 £43,750
Median annual salary (50th Percentile) £60,000 £58,000 £60,000
Median % change year-on-year +3.45% -3.33% -4.00%
75th Percentile £80,000 £77,500 £77,500
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -9.09%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 11 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (9.23%) SharePoint
2 55 (5.46%) Microsoft Exchange
3 10 (0.99%) Confluence
4 4 (0.40%) IIS
5 3 (0.30%) ArcGIS
5 3 (0.30%) OpenStack
5 3 (0.30%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
7 1 (0.099%) Oracle Workflow
Applications
1 103 (10.22%) Microsoft Office
2 22 (2.18%) Microsoft Excel
3 14 (1.39%) Microsoft Project
4 11 (1.09%) Microsoft PowerPoint
5 4 (0.40%) Windchill
6 3 (0.30%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 28 (2.78%) Remedy ITSM
2 6 (0.60%) Shopify
2 6 (0.60%) Workday HCM
3 5 (0.50%) Dynamics CRM
4 4 (0.40%) Payment Gateway
5 2 (0.20%) Carpe Diem
5 2 (0.20%) Elite 3E
5 2 (0.20%) SAP ERP
5 2 (0.20%) SAP QM
6 1 (0.099%) OpenText VIM for SAP
6 1 (0.099%) Oracle EBS
6 1 (0.099%) Oracle ERP
6 1 (0.099%) Oracle Financials
6 1 (0.099%) Oracle iProcurement
6 1 (0.099%) Oracle Payables
6 1 (0.099%) Sage 200
6 1 (0.099%) Sparx Enterprise Architect
6 1 (0.099%) SystmOne
Cloud Services
1 323 (32.04%) Azure
2 302 (29.96%) Microsoft 365
3 182 (18.06%) AWS
4 174 (17.26%) Entra ID
5 117 (11.61%) SaaS
6 54 (5.36%) Power Platform
7 36 (3.57%) OneDrive
8 25 (2.48%) PowerApps
9 22 (2.18%) Microsoft Purview
10 20 (1.98%) Power Automate
11 16 (1.59%) Dynamics 365
12 12 (1.19%) GCP
13 10 (0.99%) AWS CloudFormation
13 10 (0.99%) Azure Sentinel
14 8 (0.79%) Amazon EKS
14 8 (0.79%) Datadog
15 7 (0.69%) Cloud Computing
15 7 (0.69%) Microsoft Copilot
16 6 (0.60%) Cloudflare
16 6 (0.60%) Google Workspace
Communications & Networking
1 67 (6.65%) Firewall
2 54 (5.36%) VPN
3 53 (5.26%) DNS
4 46 (4.56%) DHCP
5 38 (3.77%) TCP/IP
6 33 (3.27%) WAN
7 31 (3.08%) LAN
7 31 (3.08%) Wi-Fi
8 21 (2.08%) Network Security
9 17 (1.69%) Wireless
10 11 (1.09%) Broadband
10 11 (1.09%) VLAN
11 10 (0.99%) Unified Communications
12 7 (0.69%) VoIP
13 6 (0.60%) BGP
13 6 (0.60%) MPLS
13 6 (0.60%) SD-WAN
14 5 (0.50%) Remote Desktop
14 5 (0.50%) Software-Defined Networking
15 4 (0.40%) Cisco Nexus
Database & Business Intelligence
1 32 (3.17%) Power BI
2 25 (2.48%) SQL Server
3 13 (1.29%) Azure SQL Database
4 10 (0.99%) MySQL
5 8 (0.79%) Oracle Database
6 4 (0.40%) PostgreSQL
6 4 (0.40%) Relational Database
7 3 (0.30%) MongoDB
8 2 (0.20%) DynamoDB
9 1 (0.099%) InfluxDB
9 1 (0.099%) Oracle BI Publisher
9 1 (0.099%) Oracle Exadata
9 1 (0.099%) RDBMS
9 1 (0.099%) Tableau
Development Applications
1 58 (5.75%) JIRA
2 10 (0.99%) GitLab
3 4 (0.40%) Atlassian Bamboo
3 4 (0.40%) Bitbucket
3 4 (0.40%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.099%) Cucumber
5 1 (0.099%) Postman
5 1 (0.099%) REST Assured
General
1 522 (51.79%) Social Skills
2 189 (18.75%) Finance
3 105 (10.42%) Analytical Skills
4 97 (9.62%) Public Sector
5 92 (9.13%) Law
6 90 (8.93%) Legal
7 60 (5.95%) Banking
8 48 (4.76%) Swedish Language
9 44 (4.37%) Inclusion and Diversity
10 43 (4.27%) Organisational Skills
11 39 (3.87%) Influencing Skills
12 27 (2.68%) Manufacturing
13 26 (2.58%) French Language
13 26 (2.58%) Retail
14 21 (2.08%) Games
15 19 (1.88%) Telecoms
16 12 (1.19%) Advertising
16 12 (1.19%) Documentation Skills
17 10 (0.99%) Aerospace
18 9 (0.89%) Police
Job Titles
1 195 (19.35%) Analyst
2 158 (15.67%) Senior
3 153 (15.18%) IT Manager
4 133 (13.19%) Service Manager
5 105 (10.42%) Service Analyst
6 95 (9.42%) IT Services Manager
7 93 (9.23%) Service Desk Analyst
8 85 (8.43%) Senior Manager
9 84 (8.33%) IT Support
10 70 (6.94%) Support Engineer
11 69 (6.85%) Support Analyst
12 63 (6.25%) Lead
13 61 (6.05%) Architect
14 51 (5.06%) Applications Support
15 49 (4.86%) IT Analyst
15 49 (4.86%) Resilience Manager
16 46 (4.56%) IT Engineer
17 42 (4.17%) IT Support Engineer
18 40 (3.97%) Infrastructure Engineer
19 33 (3.27%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.96%) Middleware
2 17 (1.69%) REST
2 17 (1.69%) SOAP
3 10 (0.99%) .NET
4 6 (0.60%) CSS
4 6 (0.60%) HTML
4 6 (0.60%) Web Services
5 5 (0.50%) OAuth
5 5 (0.50%) OpenID
6 4 (0.40%) EDI
6 4 (0.40%) YAML
7 3 (0.30%) AngularJS
7 3 (0.30%) React
8 2 (0.20%) Gherkin
8 2 (0.20%) Jest
8 2 (0.20%) Kafka
8 2 (0.20%) Microsoft Graph
8 2 (0.20%) RabbitMQ
8 2 (0.20%) SAP Fiori
8 2 (0.20%) Spring Boot
Miscellaneous
1 60 (5.95%) Cyber Threat
2 37 (3.67%) Onboarding
3 32 (3.17%) Cyberattack
4 31 (3.08%) Self-Motivation
5 26 (2.58%) Driving Licence
6 25 (2.48%) Data Centre
6 25 (2.48%) Hybrid Cloud
7 24 (2.38%) Enterprise Software
8 23 (2.28%) Management Information System
9 22 (2.18%) CMDB
10 20 (1.98%) Product Ownership
11 12 (1.19%) Cloud Native
12 11 (1.09%) Client/Server
13 8 (0.79%) Analytical Mindset
13 8 (0.79%) AS400
13 8 (0.79%) PKI
14 7 (0.69%) Operational Technology
15 6 (0.60%) Housing Association
16 5 (0.50%) Security Operations Centre
16 5 (0.50%) Virtual Team
Operating Systems
1 171 (16.96%) Windows
2 58 (5.75%) Windows Server
3 29 (2.88%) Linux
3 29 (2.88%) Windows 10
4 23 (2.28%) Android
5 21 (2.08%) Apple iOS
6 13 (1.29%) Mac OS
7 9 (0.89%) Unix
8 7 (0.69%) Red Hat Enterprise Linux
9 5 (0.50%) Windows Server 2016
9 5 (0.50%) Windows Server 2019
10 4 (0.40%) CentOS
11 3 (0.30%) Debian
11 3 (0.30%) VMS
12 1 (0.099%) AIX
12 1 (0.099%) Solaris
12 1 (0.099%) Ubuntu
Processes & Methodologies
1 339 (33.63%) Continuous Improvement
2 295 (29.27%) ITSM
3 293 (29.07%) Problem-Solving
4 239 (23.71%) Service Management
5 211 (20.93%) Customer Service
6 200 (19.84%) Agile
7 190 (18.85%) Stakeholder Management
8 188 (18.65%) Stakeholder Engagement
9 182 (18.06%) Service Delivery
10 180 (17.86%) Mentoring
11 154 (15.28%) Cybersecurity
12 146 (14.48%) Project Delivery
13 139 (13.79%) PRINCE2
14 128 (12.70%) DevOps
15 127 (12.60%) Information Security
16 109 (10.81%) AI
17 102 (10.12%) Change Management
18 100 (9.92%) TOGAF
19 97 (9.62%) Project Management
20 95 (9.42%) Business Continuity
Programming Languages
1 84 (8.33%) PowerShell
2 64 (6.35%) SQL
3 28 (2.78%) JavaScript
3 28 (2.78%) Python
4 14 (1.39%) Bash
5 9 (0.89%) Java
6 8 (0.79%) Clojure
6 8 (0.79%) RPG
7 7 (0.69%) T-SQL
8 6 (0.60%) Bicep
8 6 (0.60%) C#
9 3 (0.30%) Korn
9 3 (0.30%) Ruby
10 2 (0.20%) Groovy
10 2 (0.20%) PL/SQL
10 2 (0.20%) TypeScript
11 1 (0.099%) Apex Code
11 1 (0.099%) Google Apps Script
11 1 (0.099%) Shell Script
11 1 (0.099%) VBScript
Qualifications
1 214 (21.23%) Degree
2 115 (11.41%) CISSP
3 113 (11.21%) CISM
3 113 (11.21%) Security Cleared
4 110 (10.91%) Microsoft Certification
5 104 (10.32%) ITIL Certification
6 89 (8.83%) AWS Certification
7 81 (8.04%) SC Cleared
8 75 (7.44%) MCSE
9 61 (6.05%) A+ Certification
9 61 (6.05%) DBS Check
10 60 (5.95%) Network+ Certification
11 49 (4.86%) PMP
12 47 (4.66%) Azure Certification
13 46 (4.56%) PMI Certification
14 31 (3.08%) Cisco Certification
15 29 (2.88%) DV Cleared
16 25 (2.48%) PRINCE2 Practitioner
17 22 (2.18%) Computer Science Degree
17 22 (2.18%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 106 (10.52%) QA
2 86 (8.53%) SLA
3 79 (7.84%) NIST
4 56 (5.56%) ISO 22301
5 53 (5.26%) GDPR
6 52 (5.16%) ISO/IEC 27001
7 48 (4.76%) Cyber Essentials
8 21 (2.08%) Cyber Essentials PLUS
9 20 (1.98%) PCI DSS
10 15 (1.49%) ISO/IEC 20000
11 13 (1.29%) COBIT
11 13 (1.29%) ISO 9001
12 10 (0.99%) PMO
13 7 (0.69%) Data Quality
14 6 (0.60%) GRC
15 5 (0.50%) GxP
16 4 (0.40%) Accessibility
16 4 (0.40%) Def Stans
16 4 (0.40%) ISO 9000
16 4 (0.40%) ISO/IEC 15288
System Software
1 188 (18.65%) Active Directory
2 32 (3.17%) Hyper-V
3 29 (2.88%) VMware Infrastructure
4 9 (0.89%) BitLocker
5 7 (0.69%) Docker
5 7 (0.69%) VMware NSX
5 7 (0.69%) vSphere
6 6 (0.60%) Virtual Machines
7 5 (0.50%) Virtual Desktop
7 5 (0.50%) VMware ESXi
8 4 (0.40%) KVM
8 4 (0.40%) Slurm Workload Manager
9 3 (0.30%) Microsoft Virtual Server
9 3 (0.30%) Terminal Services
9 3 (0.30%) Virtual Servers
10 2 (0.20%) Citrix Hypervisor
10 2 (0.20%) Oracle RAC
11 1 (0.099%) GPFS
11 1 (0.099%) Lustre
Systems Management
1 151 (14.98%) Microsoft Intune
2 36 (3.57%) Ansible
3 35 (3.47%) SCCM
4 28 (2.78%) Terraform
5 19 (1.88%) Grafana
6 18 (1.79%) Kubernetes
7 12 (1.19%) ZABBIX
8 7 (0.69%) Single Sign-On
9 6 (0.60%) Graylog
9 6 (0.60%) Systems Management Server (SMS)
10 5 (0.50%) Puppet
10 5 (0.50%) vCenter Server
11 4 (0.40%) Autotask
11 4 (0.40%) FortiGate
11 4 (0.40%) Jamf Pro
11 4 (0.40%) Prometheus
11 4 (0.40%) Proxmox
12 3 (0.30%) Check_MK
13 2 (0.20%) HP Fortify
13 2 (0.20%) Salt
Vendors
1 440 (43.65%) Microsoft
2 224 (22.22%) ServiceNow
3 54 (5.36%) CyberArk
4 37 (3.67%) VMware
5 36 (3.57%) Cisco
6 28 (2.78%) Remedy
7 25 (2.48%) Fortinet
8 24 (2.38%) SonicWALL
9 20 (1.98%) BMC
10 18 (1.79%) Oracle
11 14 (1.39%) Apple
12 11 (1.09%) Meraki
12 11 (1.09%) Veeam
13 10 (0.99%) Dynatrace
13 10 (0.99%) Palo Alto
13 10 (0.99%) Salesforce
14 9 (0.89%) SAP
15 8 (0.79%) Citrix
15 8 (0.79%) IBM
15 8 (0.79%) Splunk
299 hybrid/remote ITIL jobs