Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 12 August 2026, with comparisons to the same periods in the previous two years.

 6 months to
12 Aug 2026		 Same period 2025 Same period 2024
Rank 51 79 51
Rank change year-on-year +28 -28 +1
Permanent jobs citing ITIL 1,008 725 1,132
As % of all permanent jobs with remote/hybrid work options 4.44% 4.41% 4.54%
As % of the Processes & Methodologies category 5.38% 4.75% 5.17%
Number of salaries quoted 681 534 833
10th Percentile £30,750 £29,750 £31,250
25th Percentile £41,250 £35,854 £41,021
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £74,500 £67,500 £64,108
90th Percentile £82,500 £90,125 £80,000
UK median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,751 15,258 21,879
As % of all permanent jobs with a WFH option 82.66% 92.88% 87.75%
Number of salaries quoted 13,547 8,951 15,627
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,750 £43,750
Median annual salary (50th Percentile) £60,000 £58,000 £60,000
Median % change year-on-year +3.45% -3.33% -4.00%
75th Percentile £80,000 £77,875 £77,500
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.84%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 12 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (9.13%) SharePoint
2 54 (5.36%) Microsoft Exchange
3 10 (0.99%) Confluence
4 4 (0.40%) IIS
5 3 (0.30%) ArcGIS
5 3 (0.30%) OpenStack
5 3 (0.30%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
7 1 (0.099%) Oracle Workflow
Applications
1 104 (10.32%) Microsoft Office
2 23 (2.28%) Microsoft Excel
3 14 (1.39%) Microsoft Project
4 12 (1.19%) Microsoft PowerPoint
5 4 (0.40%) Windchill
6 3 (0.30%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 28 (2.78%) Remedy ITSM
2 6 (0.60%) Shopify
2 6 (0.60%) Workday HCM
3 5 (0.50%) Dynamics CRM
4 4 (0.40%) Payment Gateway
5 2 (0.20%) Carpe Diem
5 2 (0.20%) Elite 3E
5 2 (0.20%) SAP ERP
5 2 (0.20%) SAP QM
6 1 (0.099%) OpenText VIM for SAP
6 1 (0.099%) Oracle EBS
6 1 (0.099%) Oracle ERP
6 1 (0.099%) Oracle Financials
6 1 (0.099%) Oracle iProcurement
6 1 (0.099%) Oracle Payables
6 1 (0.099%) Sage 200
6 1 (0.099%) Sparx Enterprise Architect
6 1 (0.099%) SystmOne
Cloud Services
1 320 (31.75%) Azure
2 301 (29.86%) Microsoft 365
3 180 (17.86%) AWS
4 170 (16.87%) Entra ID
5 118 (11.71%) SaaS
6 54 (5.36%) Power Platform
7 36 (3.57%) OneDrive
8 25 (2.48%) PowerApps
9 22 (2.18%) Microsoft Purview
10 20 (1.98%) Power Automate
11 17 (1.69%) Dynamics 365
12 12 (1.19%) GCP
13 10 (0.99%) AWS CloudFormation
13 10 (0.99%) Azure Sentinel
14 8 (0.79%) Amazon EKS
14 8 (0.79%) Datadog
15 7 (0.69%) Cloud Computing
15 7 (0.69%) Microsoft Copilot
16 6 (0.60%) Cloudflare
16 6 (0.60%) PaaS
Communications & Networking
1 69 (6.85%) Firewall
2 54 (5.36%) VPN
3 52 (5.16%) DNS
4 45 (4.46%) DHCP
5 36 (3.57%) TCP/IP
6 34 (3.37%) WAN
7 32 (3.17%) LAN
8 31 (3.08%) Wi-Fi
9 22 (2.18%) Network Security
10 17 (1.69%) Wireless
11 11 (1.09%) Broadband
11 11 (1.09%) Unified Communications
11 11 (1.09%) VLAN
12 7 (0.69%) BGP
12 7 (0.69%) MPLS
12 7 (0.69%) VoIP
13 6 (0.60%) SD-WAN
13 6 (0.60%) Software-Defined Networking
14 5 (0.50%) Remote Desktop
15 4 (0.40%) SAN
Database & Business Intelligence
1 32 (3.17%) Power BI
2 26 (2.58%) SQL Server
3 13 (1.29%) Azure SQL Database
4 10 (0.99%) MySQL
5 8 (0.79%) Oracle Database
6 4 (0.40%) PostgreSQL
6 4 (0.40%) Relational Database
7 3 (0.30%) MongoDB
8 2 (0.20%) DynamoDB
9 1 (0.099%) InfluxDB
9 1 (0.099%) Oracle BI Publisher
9 1 (0.099%) Oracle Exadata
9 1 (0.099%) RDBMS
9 1 (0.099%) Tableau
Development Applications
1 58 (5.75%) JIRA
2 10 (0.99%) GitLab
3 4 (0.40%) Atlassian Bamboo
3 4 (0.40%) Bitbucket
3 4 (0.40%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.099%) Cucumber
5 1 (0.099%) Postman
5 1 (0.099%) REST Assured
General
1 520 (51.59%) Social Skills
2 191 (18.95%) Finance
3 107 (10.62%) Analytical Skills
4 95 (9.42%) Public Sector
5 94 (9.33%) Law
6 91 (9.03%) Legal
7 60 (5.95%) Banking
8 48 (4.76%) Swedish Language
9 46 (4.56%) Inclusion and Diversity
10 44 (4.37%) Organisational Skills
11 40 (3.97%) Influencing Skills
12 28 (2.78%) Manufacturing
13 26 (2.58%) French Language
13 26 (2.58%) Retail
14 21 (2.08%) Games
15 20 (1.98%) Telecoms
16 12 (1.19%) Advertising
16 12 (1.19%) Documentation Skills
17 10 (0.99%) Aerospace
18 9 (0.89%) Police
Job Titles
1 195 (19.35%) Analyst
2 158 (15.67%) Senior
3 154 (15.28%) IT Manager
4 133 (13.19%) Service Manager
5 106 (10.52%) Service Analyst
6 95 (9.42%) IT Services Manager
7 94 (9.33%) Service Desk Analyst
8 86 (8.53%) Senior Manager
9 82 (8.13%) IT Support
10 68 (6.75%) Support Analyst
11 67 (6.65%) Support Engineer
12 63 (6.25%) Lead
13 62 (6.15%) Architect
14 51 (5.06%) Applications Support
15 50 (4.96%) IT Analyst
16 49 (4.86%) Resilience Manager
17 45 (4.46%) IT Engineer
18 40 (3.97%) IT Support Engineer
19 39 (3.87%) Infrastructure Engineer
20 33 (3.27%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.96%) Middleware
2 17 (1.69%) REST
2 17 (1.69%) SOAP
3 10 (0.99%) .NET
4 6 (0.60%) CSS
4 6 (0.60%) HTML
4 6 (0.60%) Web Services
5 5 (0.50%) OAuth
5 5 (0.50%) OpenID
6 4 (0.40%) EDI
6 4 (0.40%) YAML
7 3 (0.30%) AngularJS
7 3 (0.30%) React
8 2 (0.20%) Gherkin
8 2 (0.20%) Jest
8 2 (0.20%) Kafka
8 2 (0.20%) Microsoft Graph
8 2 (0.20%) RabbitMQ
8 2 (0.20%) SAP Fiori
8 2 (0.20%) Spring Boot
Miscellaneous
1 60 (5.95%) Cyber Threat
2 37 (3.67%) Onboarding
3 32 (3.17%) Cyberattack
4 31 (3.08%) Self-Motivation
5 26 (2.58%) Data Centre
6 25 (2.48%) Driving Licence
7 24 (2.38%) Enterprise Software
7 24 (2.38%) Hybrid Cloud
8 23 (2.28%) Management Information System
9 22 (2.18%) CMDB
10 20 (1.98%) Product Ownership
11 12 (1.19%) Cloud Native
12 11 (1.09%) Client/Server
13 8 (0.79%) Analytical Mindset
13 8 (0.79%) AS400
13 8 (0.79%) Operational Technology
13 8 (0.79%) PKI
14 6 (0.60%) Housing Association
14 6 (0.60%) LIMS
15 5 (0.50%) Video Conferencing
Operating Systems
1 169 (16.77%) Windows
2 57 (5.65%) Windows Server
3 29 (2.88%) Linux
4 27 (2.68%) Windows 10
5 19 (1.88%) Android
6 18 (1.79%) Apple iOS
7 12 (1.19%) Mac OS
8 9 (0.89%) Unix
9 7 (0.69%) Red Hat Enterprise Linux
10 5 (0.50%) Windows Server 2016
10 5 (0.50%) Windows Server 2019
11 4 (0.40%) CentOS
12 3 (0.30%) Debian
12 3 (0.30%) VMS
13 1 (0.099%) AIX
13 1 (0.099%) Solaris
13 1 (0.099%) Ubuntu
Processes & Methodologies
1 339 (33.63%) Continuous Improvement
2 294 (29.17%) ITSM
3 293 (29.07%) Problem-Solving
4 237 (23.51%) Service Management
5 210 (20.83%) Customer Service
6 201 (19.94%) Agile
7 191 (18.95%) Stakeholder Management
8 188 (18.65%) Stakeholder Engagement
9 181 (17.96%) Service Delivery
10 177 (17.56%) Mentoring
11 154 (15.28%) Cybersecurity
12 145 (14.38%) Project Delivery
13 140 (13.89%) PRINCE2
14 127 (12.60%) DevOps
14 127 (12.60%) Information Security
15 110 (10.91%) AI
16 101 (10.02%) Change Management
17 100 (9.92%) TOGAF
18 98 (9.72%) Project Management
19 96 (9.52%) Business Continuity
Programming Languages
1 83 (8.23%) PowerShell
2 63 (6.25%) SQL
3 28 (2.78%) JavaScript
3 28 (2.78%) Python
4 14 (1.39%) Bash
5 9 (0.89%) Java
6 8 (0.79%) Clojure
6 8 (0.79%) RPG
7 7 (0.69%) T-SQL
8 6 (0.60%) Bicep
8 6 (0.60%) C#
9 3 (0.30%) Korn
9 3 (0.30%) Ruby
10 2 (0.20%) Groovy
10 2 (0.20%) PL/SQL
10 2 (0.20%) TypeScript
11 1 (0.099%) Google Apps Script
11 1 (0.099%) Kusto Query Language
11 1 (0.099%) Shell Script
11 1 (0.099%) VBScript
Qualifications
1 217 (21.53%) Degree
2 115 (11.41%) CISSP
3 113 (11.21%) CISM
3 113 (11.21%) Security Cleared
4 110 (10.91%) Microsoft Certification
5 103 (10.22%) ITIL Certification
6 89 (8.83%) AWS Certification
7 81 (8.04%) SC Cleared
8 75 (7.44%) MCSE
9 61 (6.05%) DBS Check
10 60 (5.95%) A+ Certification
11 59 (5.85%) Network+ Certification
12 50 (4.96%) PMP
13 48 (4.76%) Azure Certification
14 47 (4.66%) PMI Certification
15 32 (3.17%) Cisco Certification
16 30 (2.98%) DV Cleared
17 25 (2.48%) PRINCE2 Practitioner
18 24 (2.38%) Computer Science Degree
19 22 (2.18%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 106 (10.52%) QA
2 88 (8.73%) SLA
3 79 (7.84%) NIST
4 55 (5.46%) ISO 22301
5 54 (5.36%) GDPR
6 51 (5.06%) ISO/IEC 27001
7 49 (4.86%) Cyber Essentials
8 22 (2.18%) Cyber Essentials PLUS
9 20 (1.98%) PCI DSS
10 15 (1.49%) ISO/IEC 20000
11 13 (1.29%) COBIT
11 13 (1.29%) ISO 9001
12 10 (0.99%) PMO
13 7 (0.69%) Data Quality
14 6 (0.60%) GRC
14 6 (0.60%) GxP
15 4 (0.40%) Accessibility
15 4 (0.40%) Def Stans
15 4 (0.40%) ISO 9000
15 4 (0.40%) ISO/IEC 15288
System Software
1 187 (18.55%) Active Directory
2 32 (3.17%) Hyper-V
3 30 (2.98%) VMware Infrastructure
4 9 (0.89%) BitLocker
5 8 (0.79%) VMware NSX
6 7 (0.69%) Docker
6 7 (0.69%) vSphere
7 6 (0.60%) Virtual Machines
8 5 (0.50%) Virtual Desktop
8 5 (0.50%) VMware ESXi
9 4 (0.40%) KVM
9 4 (0.40%) Slurm Workload Manager
10 3 (0.30%) Microsoft Virtual Server
10 3 (0.30%) Terminal Services
10 3 (0.30%) Virtual Servers
11 2 (0.20%) Citrix Hypervisor
11 2 (0.20%) Oracle RAC
12 1 (0.099%) GPFS
12 1 (0.099%) Lustre
Systems Management
1 150 (14.88%) Microsoft Intune
2 36 (3.57%) Ansible
3 34 (3.37%) SCCM
4 28 (2.78%) Terraform
5 19 (1.88%) Grafana
6 18 (1.79%) Kubernetes
7 12 (1.19%) ZABBIX
8 7 (0.69%) Single Sign-On
9 6 (0.60%) Graylog
9 6 (0.60%) Systems Management Server (SMS)
10 5 (0.50%) FortiGate
10 5 (0.50%) Puppet
10 5 (0.50%) vCenter Server
11 4 (0.40%) Autotask
11 4 (0.40%) Prometheus
11 4 (0.40%) Proxmox
12 3 (0.30%) Check_MK
12 3 (0.30%) Jamf Pro
13 2 (0.20%) HP Fortify
13 2 (0.20%) Salt
Vendors
1 439 (43.55%) Microsoft
2 223 (22.12%) ServiceNow
3 54 (5.36%) CyberArk
4 39 (3.87%) VMware
5 37 (3.67%) Cisco
6 28 (2.78%) Remedy
7 25 (2.48%) Fortinet
7 25 (2.48%) SonicWALL
8 20 (1.98%) BMC
9 18 (1.79%) Oracle
10 12 (1.19%) Apple
11 11 (1.09%) Palo Alto
11 11 (1.09%) Veeam
12 10 (0.99%) Dynatrace
12 10 (0.99%) Meraki
12 10 (0.99%) Salesforce
13 9 (0.89%) SAP
14 8 (0.79%) IBM
14 8 (0.79%) IFS
14 8 (0.79%) Splunk
531 hybrid/remote ITIL jobs