Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 13 March 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Mar 2026
Same period 2025 Same period 2024
Rank 38 50 42
Rank change year-on-year +12 -8 +19
Permanent jobs citing ITIL 860 787 1,698
As % of all permanent jobs with remote/hybrid work options 5.14% 5.69% 5.68%
As % of the Processes & Methodologies category 6.03% 5.96% 6.17%
Number of salaries quoted 522 531 1,405
10th Percentile £29,750 £31,250 £30,000
25th Percentile £35,000 £41,250 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £54,000
Median % change year-on-year -9.09% +1.85% +8.00%
75th Percentile £67,500 £68,659 £65,000
90th Percentile £85,000 £82,500 £78,900
UK median annual salary £50,000 £51,251 £50,000
% change year-on-year -2.44% +2.50% +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,265 13,196 27,525
As % of all permanent jobs with a WFH option 85.18% 95.34% 92.09%
Number of salaries quoted 9,356 8,763 22,811
10th Percentile £31,250 £34,411 £34,000
25th Percentile £42,500 £46,250 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £81,250 £75,772
90th Percentile £100,000 £102,700 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -11.41%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 13 March 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 76 (8.84%) SharePoint
2 64 (7.44%) Microsoft Exchange
3 8 (0.93%) Tomcat
3 8 (0.93%) WebSphere
3 8 (0.93%) WebSphere Application Server
4 5 (0.58%) Confluence
5 4 (0.47%) IIS
6 3 (0.35%) ArcGIS
6 3 (0.35%) OpenStack
7 1 (0.12%) CMS
7 1 (0.12%) Oracle Workflow
Applications
1 204 (23.72%) Microsoft Office
2 20 (2.33%) Microsoft Excel
3 19 (2.21%) Microsoft Project
4 5 (0.58%) Microsoft PowerPoint
4 5 (0.58%) MS Visio
Business Applications
1 14 (1.63%) Remedy ITSM
2 12 (1.40%) NEC Housing
3 5 (0.58%) Dynamics CRM
4 4 (0.47%) SAP S/4HANA
5 3 (0.35%) Oracle EBS
5 3 (0.35%) Sage 200
5 3 (0.35%) Sage 50
5 3 (0.35%) Sage CRM
6 2 (0.23%) Dynamics AX
7 1 (0.12%) Elite 3E
7 1 (0.12%) SAP GRC
7 1 (0.12%) SAP IBP
7 1 (0.12%) SAP MII
7 1 (0.12%) SAP PP
7 1 (0.12%) Shopify
Cloud Services
1 365 (42.44%) Microsoft 365
2 229 (26.63%) Azure
3 187 (21.74%) AWS
4 141 (16.40%) Entra ID
5 44 (5.12%) Power Platform
6 32 (3.72%) SaaS
7 20 (2.33%) Azure DevOps
8 19 (2.21%) OneDrive
9 16 (1.86%) Azure Monitor
10 13 (1.51%) Dynamics 365
10 13 (1.51%) IaaS
10 13 (1.51%) PaaS
11 12 (1.40%) GCP
12 11 (1.28%) Mimecast
12 11 (1.28%) PowerApps
13 10 (1.16%) AWS CloudFormation
13 10 (1.16%) Datadog
14 9 (1.05%) Google Workspace
15 8 (0.93%) GitHub
16 7 (0.81%) Power Automate
Communications & Networking
1 59 (6.86%) DNS
2 55 (6.40%) Firewall
3 53 (6.16%) VPN
4 40 (4.65%) WAN
5 36 (4.19%) DHCP
6 32 (3.72%) LAN
7 29 (3.37%) Wi-Fi
8 25 (2.91%) TCP/IP
9 21 (2.44%) SSL
10 20 (2.33%) VLAN
11 17 (1.98%) VoIP
12 15 (1.74%) SD-WAN
13 11 (1.28%) Network Security
13 11 (1.28%) Telnet
14 9 (1.05%) Broadband
15 8 (0.93%) HTTP
16 7 (0.81%) IP Telephony
16 7 (0.81%) Structured Cabling
17 6 (0.70%) Remote Desktop
18 5 (0.58%) Intrusion Detection
Database & Business Intelligence
1 35 (4.07%) Power BI
2 30 (3.49%) SQL Server
3 12 (1.40%) Azure SQL Database
4 10 (1.16%) PostgreSQL
5 9 (1.05%) MySQL
6 8 (0.93%) DB2
7 5 (0.58%) NoSQL
8 4 (0.47%) Tableau
9 3 (0.35%) Relational Database
10 2 (0.23%) Amazon RDS
10 2 (0.23%) InfluxDB
10 2 (0.23%) Oracle Database
10 2 (0.23%) SAP HANA
10 2 (0.23%) SQL Server Integration Services
11 1 (0.12%) Crystal Reports
11 1 (0.12%) Data Lake
11 1 (0.12%) Data Warehouse
11 1 (0.12%) Metadata
11 1 (0.12%) SQL Server Reporting Services
Development Applications
1 50 (5.81%) JIRA
2 10 (1.16%) GitLab
3 5 (0.58%) Jenkins
4 2 (0.23%) Rational Rhapsody
5 1 (0.12%) Visual Studio
General
1 438 (50.93%) Social Skills
2 142 (16.51%) Finance
3 104 (12.09%) French Language
4 76 (8.84%) Analytical Skills
5 73 (8.49%) Swedish Language
6 67 (7.79%) Back Office
7 50 (5.81%) Public Sector
8 34 (3.95%) Banking
8 34 (3.95%) Law
8 34 (3.95%) Organisational Skills
9 28 (3.26%) Inclusion and Diversity
10 26 (3.02%) Legal
11 22 (2.56%) Retail
12 14 (1.63%) Telecoms
13 13 (1.51%) Manufacturing
13 13 (1.51%) Presentation Skills
14 10 (1.16%) Front Office
14 10 (1.16%) Games
15 8 (0.93%) Influencing Skills
16 7 (0.81%) Marketing
Job Titles
1 227 (26.40%) Analyst
2 133 (15.47%) Support Engineer
3 127 (14.77%) Service Analyst
4 119 (13.84%) Service Desk Analyst
5 105 (12.21%) Lead
6 80 (9.30%) IT Support
7 79 (9.19%) Support Analyst
8 75 (8.72%) Senior
9 67 (7.79%) IT Analyst
10 66 (7.67%) Desktop Support
11 64 (7.44%) Desktop Engineer
11 64 (7.44%) Desktop Support Engineer
12 63 (7.33%) Site Engineer
13 57 (6.63%) Service Manager
14 54 (6.28%) Applications Support
15 48 (5.58%) IT Manager
16 44 (5.12%) IT Engineer
17 42 (4.88%) Infrastructure Engineer
18 40 (4.65%) IT Support Analyst
19 35 (4.07%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 14 (1.63%) CSS
1 14 (1.63%) HTML
2 10 (1.16%) JSON
3 9 (1.05%) LDAP
4 8 (0.93%) FIX Protocol
4 8 (0.93%) LAPP Stack
4 8 (0.93%) WebSphere MQ
5 7 (0.81%) REST
5 7 (0.81%) SOAP
5 7 (0.81%) XML
6 6 (0.70%) .NET
7 5 (0.58%) Elastic Stack
7 5 (0.58%) Middleware
8 4 (0.47%) EDI
8 4 (0.47%) OAuth
8 4 (0.47%) OpenTelemetry
9 3 (0.35%) OpenID
9 3 (0.35%) Web Services
9 3 (0.35%) YAML
10 2 (0.23%) AngularJS
Miscellaneous
1 76 (8.84%) Cyber Threat
2 71 (8.26%) Security Operations Centre
3 69 (8.02%) Operational Technology
4 68 (7.91%) Cyber Kill Chain
5 42 (4.88%) Management Information System
6 41 (4.77%) Onboarding
7 40 (4.65%) Driving Licence
8 29 (3.37%) Data Centre
9 21 (2.44%) CMDB
10 16 (1.86%) Product Ownership
11 14 (1.63%) Enterprise Software
12 13 (1.51%) Client/Server
13 12 (1.40%) Legacy Systems
13 12 (1.40%) Self-Motivation
14 11 (1.28%) Hybrid Cloud
14 11 (1.28%) Linux Command Line
15 10 (1.16%) Social Media
16 9 (1.05%) Clustering
17 8 (0.93%) Equities
17 8 (0.93%) Fixed Income
Operating Systems
1 263 (30.58%) Windows
2 95 (11.05%) Windows 10
3 81 (9.42%) Windows Server
4 77 (8.95%) Linux
5 25 (2.91%) Unix
6 21 (2.44%) Apple iOS
7 20 (2.33%) Android
8 13 (1.51%) Red Hat Enterprise Linux
9 11 (1.28%) Mac OS
10 5 (0.58%) VMS
11 4 (0.47%) Windows Server 2016
12 2 (0.23%) Ubuntu
12 2 (0.23%) Windows Server 2012
13 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 278 (32.33%) Customer Service
2 249 (28.95%) ITSM
3 227 (26.40%) Continuous Improvement
4 195 (22.67%) Problem-Solving
5 166 (19.30%) Mentoring
6 158 (18.37%) Service Management
7 144 (16.74%) Coaching
7 144 (16.74%) Service Delivery
8 137 (15.93%) Stakeholder Management
9 134 (15.58%) Cybersecurity
10 128 (14.88%) Roadmaps
11 113 (13.14%) Performance Metrics
12 97 (11.28%) Analytics
13 93 (10.81%) Business Strategy
13 93 (10.81%) Risk Management
14 90 (10.47%) Agile
14 90 (10.47%) Change Management
15 88 (10.23%) Customer Experience
15 88 (10.23%) DevOps
15 88 (10.23%) Technology Roadmap
Programming Languages
1 83 (9.65%) PowerShell
2 68 (7.91%) SQL
3 44 (5.12%) Python
4 28 (3.26%) JavaScript
5 20 (2.33%) Bash
6 11 (1.28%) Bicep
7 9 (1.05%) C#
8 7 (0.81%) T-SQL
9 3 (0.35%) Google Apps Script
9 3 (0.35%) Perl
9 3 (0.35%) R
10 2 (0.23%) Korn
11 1 (0.12%) PL/SQL
11 1 (0.12%) Shell Script
11 1 (0.12%) VB.NET
Qualifications
1 272 (31.63%) Degree
2 176 (20.47%) Microsoft Certification
3 125 (14.53%) AWS Certification
4 123 (14.30%) Security Cleared
5 117 (13.60%) MCSE
6 112 (13.02%) SC Cleared
7 60 (6.98%) CTC Cleared
8 43 (5.00%) ITIL Certification
9 37 (4.30%) ITIL Foundation Certificate
10 36 (4.19%) Cisco Certification
11 29 (3.37%) Azure Certification
12 28 (3.26%) CCNA
13 26 (3.02%) Computer Science Degree
14 24 (2.79%) DBS Check
15 18 (2.09%) CISSP
16 17 (1.98%) BPSS Clearance
17 16 (1.86%) CCNP
17 16 (1.86%) PMI Certification
18 15 (1.74%) Microsoft Certified Professional
18 15 (1.74%) PMP
Quality Assurance & Compliance
1 116 (13.49%) QA
2 114 (13.26%) SLA
3 106 (12.33%) ISO/IEC 27001
4 77 (8.95%) NIST
5 68 (7.91%) ISO/IEC 27005
6 38 (4.42%) Cyber Essentials
7 19 (2.21%) GDPR
8 14 (1.63%) Cyber Essentials PLUS
9 11 (1.28%) Data Quality
10 8 (0.93%) GRC
11 7 (0.81%) COBIT
12 4 (0.47%) SOC 2
13 3 (0.35%) PCI DSS
13 3 (0.35%) Sarbanes-Oxley
14 2 (0.23%) Accessibility
14 2 (0.23%) ISO/IEC 19770
14 2 (0.23%) NCSC
15 1 (0.12%) ISO 22301
15 1 (0.12%) ISO/IEC 20000
15 1 (0.12%) PMO
System Software
1 124 (14.42%) Active Directory
2 32 (3.72%) Hyper-V
3 31 (3.60%) VMware Infrastructure
4 18 (2.09%) Virtual Machines
5 11 (1.28%) Docker
6 10 (1.16%) Virtual Desktop
7 4 (0.47%) Veritas Cluster Server
8 3 (0.35%) Microsoft Virtual Server
8 3 (0.35%) Virtual Servers
9 2 (0.23%) Firmware
10 1 (0.12%) Citrix Hypervisor
10 1 (0.12%) Oracle RAC
10 1 (0.12%) vCloud
10 1 (0.12%) VMware ESXi
10 1 (0.12%) vSphere
Systems Management
1 79 (9.19%) Microsoft Intune
2 38 (4.42%) Terraform
3 24 (2.79%) Ansible
4 19 (2.21%) SCCM
5 16 (1.86%) Kubernetes
6 12 (1.40%) Grafana
7 10 (1.16%) Jamf Pro
7 10 (1.16%) Prometheus
8 6 (0.70%) Single Sign-On
9 5 (0.58%) SCOM
10 4 (0.47%) Autotask
10 4 (0.47%) PaperCut
11 3 (0.35%) Puppet
12 2 (0.23%) Nagios
13 1 (0.12%) EMC NetWorker
13 1 (0.12%) Forefront Identity Manager
13 1 (0.12%) FortiGate
13 1 (0.12%) Oracle Enterprise Manager
13 1 (0.12%) Oracle RMAN
13 1 (0.12%) ZABBIX
Vendors
1 399 (46.40%) Microsoft
2 218 (25.35%) ServiceNow
3 112 (13.02%) Cisco
4 41 (4.77%) VMware
5 26 (3.02%) Apple
6 20 (2.33%) Meraki
6 20 (2.33%) Oracle
7 17 (1.98%) BMC
7 17 (1.98%) Splunk
8 16 (1.86%) Red Hat
9 15 (1.74%) Remedy
10 11 (1.28%) Mitel
10 11 (1.28%) Northgate
11 10 (1.16%) Citrix
11 10 (1.16%) Samsung
12 9 (1.05%) Google
12 9 (1.05%) Veeam
13 8 (0.93%) Fortinet
13 8 (0.93%) IBM
13 8 (0.93%) SolarWinds