Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 19 April 2026, with comparisons to the same periods in the previous two years.

6 months to
19 Apr 2026
Same period 2025 Same period 2024
Rank 41 52 49
Rank change year-on-year +11 -3 +15
Permanent jobs citing ITIL 848 705 1,621
As % of all permanent jobs with remote/hybrid work options 4.77% 5.31% 4.98%
As % of the Processes & Methodologies category 5.74% 5.60% 5.44%
Number of salaries quoted 542 529 1,385
10th Percentile £30,500 £30,500 £31,250
25th Percentile £37,500 £40,988 £39,720
Median annual salary (50th Percentile) £52,500 £55,000 £54,048
Median % change year-on-year -4.55% +1.76% +8.10%
75th Percentile £70,000 £67,500 £64,108
90th Percentile £85,000 £81,250 £77,500
UK median annual salary £51,500 £50,000 £49,990
% change year-on-year +3.00% +0.02% +5.24%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,776 12,587 29,780
As % of all permanent jobs with a WFH option 83.16% 94.78% 91.55%
Number of salaries quoted 10,325 8,918 23,667
10th Percentile £32,500 £32,250 £33,750
25th Percentile £44,972 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £57,500 £60,000 £55,000
% change year-on-year -4.17% +9.09% -10.57%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 19 April 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 66 (7.78%) SharePoint
2 53 (6.25%) Microsoft Exchange
3 6 (0.71%) OpenStack
4 5 (0.59%) Confluence
5 3 (0.35%) ArcGIS
5 3 (0.35%) IIS
6 2 (0.24%) Apache Airflow
6 2 (0.24%) CMS
6 2 (0.24%) Tomcat
6 2 (0.24%) WebSphere
6 2 (0.24%) WebSphere Application Server
7 1 (0.12%) Oracle Workflow
Applications
1 172 (20.28%) Microsoft Office
2 18 (2.12%) Microsoft Project
3 15 (1.77%) Microsoft Excel
4 6 (0.71%) Microsoft PowerPoint
5 4 (0.47%) MS Visio
Business Applications
1 11 (1.30%) NEC Housing
2 8 (0.94%) Remedy ITSM
3 5 (0.59%) Dynamics CRM
4 3 (0.35%) Oracle EBS
4 3 (0.35%) Sage 200
4 3 (0.35%) Sage 50
4 3 (0.35%) Sage CRM
4 3 (0.35%) SAP S/4HANA
5 2 (0.24%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) OpenText VIM for SAP
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 334 (39.39%) Microsoft 365
2 208 (24.53%) Azure
3 146 (17.22%) AWS
4 129 (15.21%) Entra ID
5 36 (4.25%) SaaS
6 35 (4.13%) Power Platform
7 21 (2.48%) OneDrive
8 14 (1.65%) Azure DevOps
9 11 (1.30%) AWS CloudFormation
9 11 (1.30%) Dynamics 365
10 10 (1.18%) Azure Monitor
10 10 (1.18%) GCP
11 9 (1.06%) Google Workspace
12 8 (0.94%) Amazon EKS
12 8 (0.94%) Mimecast
12 8 (0.94%) Power Automate
13 7 (0.83%) Datadog
13 7 (0.83%) PowerApps
14 5 (0.59%) Azure AKS
14 5 (0.59%) Intacct
Communications & Networking
1 53 (6.25%) DNS
2 45 (5.31%) VPN
3 44 (5.19%) WAN
4 43 (5.07%) Firewall
5 36 (4.25%) DHCP
6 32 (3.77%) LAN
7 27 (3.18%) Wi-Fi
8 22 (2.59%) TCP/IP
9 20 (2.36%) VoIP
10 15 (1.77%) SD-WAN
10 15 (1.77%) VLAN
11 14 (1.65%) SSL
12 11 (1.30%) Network Security
13 10 (1.18%) Telnet
14 9 (1.06%) Broadband
15 7 (0.83%) HTTP
15 7 (0.83%) Wireless
16 6 (0.71%) Structured Cabling
17 5 (0.59%) BGP
17 5 (0.59%) MPLS
Database & Business Intelligence
1 28 (3.30%) Power BI
2 27 (3.18%) SQL Server
3 17 (2.00%) Azure SQL Database
4 10 (1.18%) MySQL
5 6 (0.71%) PostgreSQL
6 4 (0.47%) Oracle Database
6 4 (0.47%) Relational Database
7 3 (0.35%) MongoDB
7 3 (0.35%) NoSQL
8 2 (0.24%) DB2
8 2 (0.24%) InfluxDB
8 2 (0.24%) SAP HANA
8 2 (0.24%) SQL Server Integration Services
9 1 (0.12%) Metadata
9 1 (0.12%) Oracle Exadata
9 1 (0.12%) RDBMS
9 1 (0.12%) Tableau
Development Applications
1 46 (5.42%) JIRA
2 14 (1.65%) GitLab
3 3 (0.35%) Jenkins
4 2 (0.24%) Rational Rhapsody
5 1 (0.12%) Atlassian Bamboo
5 1 (0.12%) Bitbucket
General
1 413 (48.70%) Social Skills
2 131 (15.45%) Finance
3 77 (9.08%) French Language
4 68 (8.02%) Back Office
5 67 (7.90%) Analytical Skills
6 58 (6.84%) Public Sector
7 52 (6.13%) Inclusion and Diversity
8 36 (4.25%) Swedish Language
9 30 (3.54%) Law
10 29 (3.42%) Banking
11 28 (3.30%) Organisational Skills
12 25 (2.95%) Retail
13 23 (2.71%) Legal
14 18 (2.12%) Manufacturing
15 14 (1.65%) Presentation Skills
16 13 (1.53%) Front Office
17 10 (1.18%) Games
17 10 (1.18%) Telecoms
18 7 (0.83%) Documentation Skills
19 6 (0.71%) Influencing Skills
Job Titles
1 191 (22.52%) Analyst
2 131 (15.45%) Support Engineer
3 110 (12.97%) Lead
4 104 (12.26%) Service Analyst
5 98 (11.56%) Service Desk Analyst
6 87 (10.26%) Senior
7 72 (8.49%) Service Manager
8 69 (8.14%) Support Analyst
9 66 (7.78%) Desktop Engineer
9 66 (7.78%) Desktop Support
10 64 (7.55%) Desktop Support Engineer
11 63 (7.43%) IT Support
11 63 (7.43%) Site Engineer
12 55 (6.49%) IT Manager
13 54 (6.37%) Applications Support
14 51 (6.01%) Infrastructure Engineer
15 47 (5.54%) IT Analyst
16 45 (5.31%) IT Engineer
17 35 (4.13%) IT Support Engineer
18 34 (4.01%) Architect
Libraries, Frameworks & Software Standards
1 14 (1.65%) CSS
1 14 (1.65%) HTML
2 9 (1.06%) JSON
3 8 (0.94%) FIX Protocol
3 8 (0.94%) REST
3 8 (0.94%) SOAP
4 7 (0.83%) .NET
4 7 (0.83%) XML
5 5 (0.59%) Middleware
5 5 (0.59%) OAuth
6 4 (0.47%) EDI
6 4 (0.47%) OpenID
6 4 (0.47%) YAML
7 3 (0.35%) Elastic Stack
7 3 (0.35%) OpenTelemetry
8 2 (0.24%) AngularJS
8 2 (0.24%) Kafka
8 2 (0.24%) LAPP Stack
8 2 (0.24%) RabbitMQ
8 2 (0.24%) SAP Fiori
Miscellaneous
1 76 (8.96%) Cyber Threat
2 71 (8.37%) Security Operations Centre
3 68 (8.02%) Cyber Kill Chain
3 68 (8.02%) Operational Technology
4 33 (3.89%) Driving Licence
5 32 (3.77%) Data Centre
5 32 (3.77%) Onboarding
6 29 (3.42%) Cyberattack
6 29 (3.42%) Management Information System
7 18 (2.12%) Hybrid Cloud
8 14 (1.65%) CMDB
8 14 (1.65%) Enterprise Software
9 13 (1.53%) Client/Server
10 12 (1.42%) Self-Motivation
11 10 (1.18%) Cloud Native
11 10 (1.18%) Legacy Systems
11 10 (1.18%) Social Media
12 9 (1.06%) Clustering
12 9 (1.06%) Video Conferencing
13 8 (0.94%) Fixed Income
Operating Systems
1 248 (29.25%) Windows
2 99 (11.67%) Windows 10
3 72 (8.49%) Linux
4 70 (8.25%) Windows Server
5 26 (3.07%) Apple iOS
6 25 (2.95%) Android
7 21 (2.48%) Unix
8 12 (1.42%) Red Hat Enterprise Linux
9 8 (0.94%) Mac OS
10 4 (0.47%) CentOS
10 4 (0.47%) Windows Server 2016
11 3 (0.35%) Debian
11 3 (0.35%) Ubuntu
11 3 (0.35%) VMS
12 1 (0.12%) AIX
12 1 (0.12%) Solaris
12 1 (0.12%) Windows Server 2012
12 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 249 (29.36%) Customer Service
2 226 (26.65%) Continuous Improvement
3 221 (26.06%) ITSM
4 213 (25.12%) Problem-Solving
5 163 (19.22%) Mentoring
6 158 (18.63%) Service Management
7 145 (17.10%) Stakeholder Management
8 142 (16.75%) Coaching
9 138 (16.27%) Service Delivery
10 126 (14.86%) Cybersecurity
11 119 (14.03%) Roadmaps
12 97 (11.44%) Agile
13 94 (11.08%) Performance Metrics
14 91 (10.73%) DevOps
15 85 (10.02%) Business Strategy
15 85 (10.02%) Risk Management
16 82 (9.67%) Change Management
17 81 (9.55%) Customer Experience
18 78 (9.20%) Analytics
19 77 (9.08%) Vulnerability Management
Programming Languages
1 70 (8.25%) SQL
2 64 (7.55%) PowerShell
3 29 (3.42%) Python
4 23 (2.71%) JavaScript
5 16 (1.89%) Bash
6 9 (1.06%) C#
7 8 (0.94%) T-SQL
8 4 (0.47%) Bicep
9 3 (0.35%) Clojure
9 3 (0.35%) Google Apps Script
9 3 (0.35%) Korn
9 3 (0.35%) Perl
10 2 (0.24%) Java
11 1 (0.12%) Kusto Query Language
11 1 (0.12%) PL/SQL
11 1 (0.12%) Shell Script
Qualifications
1 246 (29.01%) Degree
2 143 (16.86%) Microsoft Certification
3 127 (14.98%) Security Cleared
4 112 (13.21%) SC Cleared
5 96 (11.32%) AWS Certification
5 96 (11.32%) MCSE
6 60 (7.08%) CTC Cleared
7 35 (4.13%) ITIL Certification
8 34 (4.01%) Cisco Certification
9 32 (3.77%) DBS Check
10 25 (2.95%) ITIL Foundation Certificate
11 23 (2.71%) CCNA
11 23 (2.71%) Computer Science Degree
12 22 (2.59%) Azure Certification
13 18 (2.12%) PMI Certification
14 16 (1.89%) PMP
15 15 (1.77%) CISSP
16 14 (1.65%) Network+ Certification
17 12 (1.42%) BPSS Clearance
18 11 (1.30%) CCNP
Quality Assurance & Compliance
1 110 (12.97%) SLA
2 105 (12.38%) QA
3 99 (11.67%) NIST
4 98 (11.56%) ISO/IEC 27001
5 68 (8.02%) ISO/IEC 27005
6 37 (4.36%) Cyber Essentials
7 21 (2.48%) GDPR
8 18 (2.12%) Cyber Essentials PLUS
9 14 (1.65%) Data Quality
10 8 (0.94%) GRC
10 8 (0.94%) PCI DSS
11 4 (0.47%) COBIT
11 4 (0.47%) SOC 2
12 2 (0.24%) Accessibility
12 2 (0.24%) ISO/IEC 19770
12 2 (0.24%) NCSC
12 2 (0.24%) Sarbanes-Oxley
13 1 (0.12%) ISO 22301
13 1 (0.12%) ISO/IEC 20000
System Software
1 112 (13.21%) Active Directory
2 24 (2.83%) VMware Infrastructure
3 18 (2.12%) Hyper-V
4 12 (1.42%) Docker
5 9 (1.06%) Virtual Machines
6 7 (0.83%) BitLocker
6 7 (0.83%) vSphere
7 5 (0.59%) VMware ESXi
8 4 (0.47%) Veritas Cluster Server
8 4 (0.47%) Virtual Desktop
8 4 (0.47%) VMware NSX
9 3 (0.35%) Microsoft Virtual Server
9 3 (0.35%) Slurm Workload Manager
9 3 (0.35%) Terminal Services
9 3 (0.35%) Virtual Servers
10 2 (0.24%) Citrix Hypervisor
10 2 (0.24%) Oracle RAC
11 1 (0.12%) Firmware
11 1 (0.12%) vCloud
Systems Management
1 71 (8.37%) Microsoft Intune
2 39 (4.60%) Ansible
3 30 (3.54%) Terraform
4 26 (3.07%) SCCM
5 23 (2.71%) Kubernetes
6 15 (1.77%) Grafana
7 10 (1.18%) Jamf Pro
8 9 (1.06%) Prometheus
9 8 (0.94%) Puppet
10 7 (0.83%) Single Sign-On
11 5 (0.59%) vCenter Server
12 4 (0.47%) PaperCut
13 3 (0.35%) Autotask
13 3 (0.35%) Check_MK
13 3 (0.35%) ZABBIX
14 2 (0.24%) Active Directory Federation Services
14 2 (0.24%) Argo
14 2 (0.24%) Oracle Enterprise Manager
14 2 (0.24%) Oracle RMAN
14 2 (0.24%) Salt
Vendors
1 363 (42.81%) Microsoft
2 202 (23.82%) ServiceNow
3 104 (12.26%) Cisco
4 35 (4.13%) VMware
5 23 (2.71%) Apple
6 18 (2.12%) Oracle
6 18 (2.12%) Splunk
7 17 (2.00%) Meraki
8 13 (1.53%) Red Hat
9 11 (1.30%) BMC
9 11 (1.30%) Citrix
9 11 (1.30%) Fortinet
9 11 (1.30%) Northgate
10 10 (1.18%) Samsung
11 9 (1.06%) Google
11 9 (1.06%) Remedy
11 9 (1.06%) Salesforce
12 8 (0.94%) Charles River
12 8 (0.94%) Dynatrace
12 8 (0.94%) Sage