Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 27 January 2026, with comparisons to the same periods in the previous two years.

6 months to
27 Jan 2026
Same period 2025 Same period 2024
Rank 37 43 45
Rank change year-on-year +6 +2 +15
Permanent jobs citing ITIL 904 989 1,525
As % of all permanent jobs with remote/hybrid work options 5.78% 6.09% 5.90%
As % of the Processes & Methodologies category 6.66% 6.46% 6.35%
Number of salaries quoted 534 570 1,277
10th Percentile £29,750 £31,250 £31,250
25th Percentile £35,000 £40,312 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £53,500
Median % change year-on-year -9.09% +2.80% +7.00%
75th Percentile £67,500 £67,125 £65,000
90th Percentile £85,000 £81,250 £80,000
UK median annual salary £48,500 £50,000 £50,000
% change year-on-year -3.00% - +3.09%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,571 15,317 24,005
As % of all permanent jobs with a WFH option 86.79% 94.32% 92.95%
Number of salaries quoted 8,623 9,003 19,732
10th Percentile £30,000 £36,250 £35,000
25th Percentile £42,500 £47,500 £43,750
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £80,000 £82,500 £77,500
90th Percentile £100,000 £102,500 £96,250
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -8.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 27 January 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 77 (8.52%) SharePoint
2 60 (6.64%) Microsoft Exchange
3 16 (1.77%) Tomcat
3 16 (1.77%) WebSphere
3 16 (1.77%) WebSphere Application Server
4 4 (0.44%) Confluence
5 3 (0.33%) HCL Domino
5 3 (0.33%) HCL Notes
5 3 (0.33%) IIS
6 2 (0.22%) OpenStack
7 1 (0.11%) CMS
7 1 (0.11%) Oracle Workflow
Applications
1 226 (25.00%) Microsoft Office
2 34 (3.76%) Microsoft Excel
3 20 (2.21%) Microsoft Project
4 13 (1.44%) MS Visio
5 4 (0.44%) AutoCAD
5 4 (0.44%) Microsoft PowerPoint
6 3 (0.33%) Chatbot
Business Applications
1 21 (2.32%) Remedy ITSM
2 12 (1.33%) NEC Housing
3 5 (0.55%) Dynamics CRM
4 4 (0.44%) SAP S/4HANA
5 3 (0.33%) Oracle EBS
5 3 (0.33%) Sage 200
5 3 (0.33%) Sage 50
5 3 (0.33%) Sage CRM
6 2 (0.22%) Adaptiv
6 2 (0.22%) Dynamics AX
7 1 (0.11%) assyst
7 1 (0.11%) Elite 3E
7 1 (0.11%) Raiser’s Edge
7 1 (0.11%) Shopify
Cloud Services
1 382 (42.26%) Microsoft 365
2 224 (24.78%) Azure
3 205 (22.68%) AWS
4 133 (14.71%) Entra ID
5 51 (5.64%) Power Platform
6 30 (3.32%) SaaS
7 27 (2.99%) Azure DevOps
8 20 (2.21%) Azure Monitor
9 18 (1.99%) OneDrive
10 17 (1.88%) Dynamics 365
10 17 (1.88%) PowerApps
11 16 (1.77%) Mimecast
12 12 (1.33%) AWS CloudFormation
12 12 (1.33%) GCP
12 12 (1.33%) IaaS
12 12 (1.33%) PaaS
13 9 (1.00%) Datadog
13 9 (1.00%) Microsoft Purview
14 8 (0.88%) GitHub
15 7 (0.77%) Power Automate
Communications & Networking
1 57 (6.31%) DNS
2 56 (6.19%) VPN
3 54 (5.97%) Firewall
4 43 (4.76%) WAN
5 37 (4.09%) LAN
6 33 (3.65%) Wi-Fi
7 31 (3.43%) DHCP
8 30 (3.32%) SSL
8 30 (3.32%) TCP/IP
9 26 (2.88%) SD-WAN
10 23 (2.54%) VoIP
11 22 (2.43%) VLAN
12 15 (1.66%) Network Security
13 11 (1.22%) HTTP
13 11 (1.22%) Telnet
14 7 (0.77%) IP Telephony
14 7 (0.77%) Unified Communications
15 5 (0.55%) IPsec
15 5 (0.55%) Remote Desktop
15 5 (0.55%) Structured Cabling
Database & Business Intelligence
1 35 (3.87%) Power BI
2 25 (2.77%) SQL Server
3 16 (1.77%) DB2
3 16 (1.77%) PostgreSQL
4 12 (1.33%) Azure SQL Database
5 7 (0.77%) Oracle Reports
6 6 (0.66%) Amazon RDS
6 6 (0.66%) Oracle Database
7 5 (0.55%) Crystal Reports
7 5 (0.55%) NoSQL
7 5 (0.55%) Tableau
8 3 (0.33%) MySQL
9 2 (0.22%) Data Lake
9 2 (0.22%) Relational Database
9 2 (0.22%) SAP HANA
9 2 (0.22%) SQL Server Integration Services
10 1 (0.11%) Data Warehouse
10 1 (0.11%) Metadata
10 1 (0.11%) SQL Server Reporting Services
Development Applications
1 43 (4.76%) JIRA
2 7 (0.77%) GitLab
3 5 (0.55%) Jenkins
4 1 (0.11%) Rational Rhapsody
4 1 (0.11%) Visual Studio
General
1 471 (52.10%) Social Skills
2 160 (17.70%) Finance
3 115 (12.72%) French Language
4 95 (10.51%) Swedish Language
5 77 (8.52%) Analytical Skills
6 69 (7.63%) Back Office
7 52 (5.75%) Public Sector
8 47 (5.20%) Banking
9 40 (4.42%) Law
9 40 (4.42%) Organisational Skills
10 26 (2.88%) Inclusion and Diversity
11 25 (2.77%) Retail
12 23 (2.54%) Legal
13 20 (2.21%) Documentation Skills
13 20 (2.21%) Telecoms
14 13 (1.44%) Manufacturing
15 12 (1.33%) Presentation Skills
16 10 (1.11%) Influencing Skills
16 10 (1.11%) Investment Banking
17 8 (0.88%) Front Office
Job Titles
1 249 (27.54%) Analyst
2 151 (16.70%) Service Analyst
3 141 (15.60%) Service Desk Analyst
4 116 (12.83%) Support Engineer
5 102 (11.28%) Lead
6 80 (8.85%) Support Analyst
7 68 (7.52%) Desktop Support
7 68 (7.52%) IT Analyst
8 66 (7.30%) IT Support
9 63 (6.97%) Service Manager
10 62 (6.86%) Desktop Engineer
10 62 (6.86%) Desktop Support Engineer
10 62 (6.86%) Site Engineer
11 59 (6.53%) Senior
12 57 (6.31%) Applications Support
13 55 (6.08%) IT Manager
14 39 (4.31%) IT Support Analyst
15 34 (3.76%) Delivery Manager
16 30 (3.32%) Developer
17 28 (3.10%) Applications Engineer
Libraries, Frameworks & Software Standards
1 17 (1.88%) LDAP
1 17 (1.88%) XML
2 16 (1.77%) LAPP Stack
2 16 (1.77%) WebSphere MQ
3 15 (1.66%) CSS
3 15 (1.66%) HTML
3 15 (1.66%) JSON
4 8 (0.88%) FIX Protocol
4 8 (0.88%) REST
4 8 (0.88%) SOAP
5 6 (0.66%) EDI
6 5 (0.55%) Elastic Stack
7 4 (0.44%) Middleware
7 4 (0.44%) Oracle Fusion
8 3 (0.33%) OAuth
8 3 (0.33%) OpenTelemetry
8 3 (0.33%) Web Services
9 2 (0.22%) AngularJS
9 2 (0.22%) OpenID
9 2 (0.22%) SAP Fiori
Miscellaneous
1 76 (8.41%) Security Operations Centre
2 73 (8.08%) Operational Technology
3 70 (7.74%) Cyber Threat
4 68 (7.52%) Cyber Kill Chain
5 48 (5.31%) Management Information System
6 43 (4.76%) Onboarding
7 33 (3.65%) Driving Licence
8 28 (3.10%) Product Ownership
9 27 (2.99%) Data Centre
10 25 (2.77%) CMDB
11 19 (2.10%) Linux Command Line
12 18 (1.99%) Enterprise Software
13 14 (1.55%) Legacy Systems
14 13 (1.44%) Security Posture
15 12 (1.33%) Client/Server
16 8 (0.88%) Equities
16 8 (0.88%) Fixed Income
16 8 (0.88%) Hybrid Cloud
16 8 (0.88%) Self-Motivation
16 8 (0.88%) Video Conferencing
Operating Systems
1 272 (30.09%) Windows
2 96 (10.62%) Windows 10
3 90 (9.96%) Linux
4 75 (8.30%) Windows Server
5 34 (3.76%) Unix
6 20 (2.21%) Red Hat Enterprise Linux
7 14 (1.55%) Mac OS
8 11 (1.22%) Apple iOS
9 8 (0.88%) VMS
10 6 (0.66%) Android
11 5 (0.55%) Windows Server 2016
12 2 (0.22%) Ubuntu
12 2 (0.22%) Windows Server 2012
13 1 (0.11%) Mac OS X
13 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 298 (32.96%) Customer Service
2 287 (31.75%) ITSM
3 214 (23.67%) Continuous Improvement
4 178 (19.69%) Problem-Solving
4 178 (19.69%) Service Management
5 153 (16.92%) Mentoring
6 152 (16.81%) Roadmaps
7 147 (16.26%) Coaching
8 146 (16.15%) Cybersecurity
9 143 (15.82%) Service Delivery
10 135 (14.93%) Stakeholder Management
11 124 (13.72%) Performance Metrics
12 113 (12.50%) Analytics
13 111 (12.28%) Asset Management
14 107 (11.84%) Technology Roadmap
15 101 (11.17%) Business Strategy
16 96 (10.62%) Change Management
17 95 (10.51%) Risk Management
18 88 (9.73%) Agile
18 88 (9.73%) DevOps
Programming Languages
1 97 (10.73%) PowerShell
2 66 (7.30%) Python
3 65 (7.19%) SQL
4 31 (3.43%) Bash
5 30 (3.32%) JavaScript
6 11 (1.22%) Bicep
7 6 (0.66%) Perl
7 6 (0.66%) T-SQL
8 5 (0.55%) R
9 4 (0.44%) C#
10 2 (0.22%) Google Apps Script
10 2 (0.22%) Java
11 1 (0.11%) PL/SQL
11 1 (0.11%) VB.NET
Qualifications
1 289 (31.97%) Degree
2 177 (19.58%) Microsoft Certification
3 151 (16.70%) AWS Certification
4 129 (14.27%) MCSE
5 111 (12.28%) Security Cleared
6 101 (11.17%) SC Cleared
7 60 (6.64%) CTC Cleared
8 54 (5.97%) ITIL Foundation Certificate
9 48 (5.31%) ITIL Certification
10 42 (4.65%) Cisco Certification
11 37 (4.09%) Azure Certification
12 29 (3.21%) CCNA
13 26 (2.88%) CISSP
14 24 (2.65%) Computer Science Degree
15 22 (2.43%) CCNP
16 19 (2.10%) PMI Certification
17 17 (1.88%) DBS Check
18 16 (1.77%) BPSS Clearance
18 16 (1.77%) MCP
18 16 (1.77%) PMP
Quality Assurance & Compliance
1 132 (14.60%) QA
2 131 (14.49%) SLA
3 113 (12.50%) ISO/IEC 27001
4 81 (8.96%) NIST
5 68 (7.52%) ISO/IEC 27005
6 36 (3.98%) Cyber Essentials
7 18 (1.99%) GDPR
8 12 (1.33%) Data Quality
9 9 (1.00%) COBIT
9 9 (1.00%) Cyber Essentials PLUS
10 6 (0.66%) GRC
10 6 (0.66%) ISO 9001
11 4 (0.44%) ISO/IEC 20000
11 4 (0.44%) PMO
11 4 (0.44%) SOC 2
12 3 (0.33%) Sarbanes-Oxley
13 2 (0.22%) Accessibility
13 2 (0.22%) ISO/IEC 19770
13 2 (0.22%) NCSC
13 2 (0.22%) PCI DSS
System Software
1 131 (14.49%) Active Directory
2 36 (3.98%) VMware Infrastructure
3 34 (3.76%) Hyper-V
4 23 (2.54%) Virtual Machines
5 22 (2.43%) Virtual Desktop
6 9 (1.00%) Docker
7 4 (0.44%) Firmware
7 4 (0.44%) Veritas Cluster Server
8 3 (0.33%) Microsoft Virtual Server
8 3 (0.33%) Virtual Servers
9 2 (0.22%) vSphere
10 1 (0.11%) BitLocker
10 1 (0.11%) vCloud
Systems Management
1 68 (7.52%) Microsoft Intune
2 49 (5.42%) Terraform
3 29 (3.21%) SCCM
4 21 (2.32%) Ansible
5 12 (1.33%) Kubernetes
6 11 (1.22%) Grafana
6 11 (1.22%) Prometheus
7 10 (1.11%) Jamf Pro
8 6 (0.66%) Autotask
9 5 (0.55%) SCOM
10 4 (0.44%) PaperCut
10 4 (0.44%) Single Sign-On
11 3 (0.33%) Dell DRAC
11 3 (0.33%) Nagios
12 2 (0.22%) Puppet
13 1 (0.11%) Active Directory Federation Services
13 1 (0.11%) AirWatch
13 1 (0.11%) EMC NetWorker
13 1 (0.11%) Forefront Identity Manager
13 1 (0.11%) FortiGate
Vendors
1 416 (46.02%) Microsoft
2 233 (25.77%) ServiceNow
3 110 (12.17%) Cisco
4 46 (5.09%) VMware
5 28 (3.10%) Oracle
6 23 (2.54%) BMC
6 23 (2.54%) Red Hat
7 22 (2.43%) Remedy
8 21 (2.32%) Apple
9 19 (2.10%) IBM
10 17 (1.88%) Splunk
11 15 (1.66%) Meraki
12 14 (1.55%) Citrix
13 11 (1.22%) Mitel
13 11 (1.22%) Northgate
14 10 (1.11%) SolarWinds
15 9 (1.00%) SAP
15 9 (1.00%) Veeam
16 8 (0.88%) Charles River
17 7 (0.77%) WatchGuard