Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 16 October 2026, with comparisons to the same periods in the previous two years.

6 months to
16 Oct 2026
Same period 2025 Same period 2024
Rank 58 69 39
Rank change year-on-year +11 -30 +5
Permanent jobs citing ITIL 1,061 770 1,149
As % of all permanent jobs with remote/hybrid work options 4.21% 4.69% 5.56%
As % of the Processes & Methodologies category 5.22% 5.00% 6.32%
Number of salaries quoted 653 548 603
10th Percentile £29,300 £29,600 £30,000
25th Percentile £40,000 £32,688 £37,500
Median annual salary (50th Percentile) £55,000 £50,860 £53,000
Median % change year-on-year +8.14% -4.04% -1.85%
75th Percentile £77,500 £70,000 £65,000
90th Percentile £90,000 £93,750 £80,000
UK median annual salary £51,575 £45,337 £50,000
% change year-on-year +13.76% -9.33% -4.76%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 20,307 15,402 18,187
As % of all permanent jobs with a WFH option 80.66% 93.79% 88.00%
Number of salaries quoted 14,399 8,401 10,957
10th Percentile £34,000 £29,750 £35,750
25th Percentile £44,447 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,500 £60,498
Median % change year-on-year +4.35% -4.96% -3.20%
75th Percentile £80,000 £77,500 £81,250
90th Percentile £100,000 £100,000 £102,500
UK median annual salary £60,000 £55,000 £60,000
% change year-on-year +9.09% -8.33% -

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 16 October 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 97 (9.14%) SharePoint
2 49 (4.62%) Microsoft Exchange
3 15 (1.41%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) Oracle Workflow
6 1 (0.094%) CMS
Applications
1 81 (7.63%) Microsoft Office
2 30 (2.83%) Microsoft Excel
3 15 (1.41%) Microsoft Project
4 13 (1.23%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) MS Visio
6 3 (0.28%) Trello
7 1 (0.094%) Chatbot
Business Applications
1 30 (2.83%) Remedy ITSM
2 9 (0.85%) Dynamics CRM
3 6 (0.57%) Shopify
3 6 (0.57%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 3 (0.28%) Maximo
5 3 (0.28%) SAP CO
5 3 (0.28%) SAP FI
5 3 (0.28%) SAP FI/CO
5 3 (0.28%) SAP S/4HANA
6 2 (0.19%) Carpe Diem
6 2 (0.19%) Dynamics NAV
6 2 (0.19%) Elite 3E
6 2 (0.19%) Oracle Financials
6 2 (0.19%) Oracle iProcurement
6 2 (0.19%) SAP ERP
6 2 (0.19%) SAP QM
7 1 (0.094%) Oracle EBS
7 1 (0.094%) Oracle ERP
Cloud Services
1 329 (31.01%) Azure
2 270 (25.45%) Microsoft 365
3 172 (16.21%) AWS
4 164 (15.46%) Entra ID
5 138 (13.01%) SaaS
6 64 (6.03%) Power Platform
7 38 (3.58%) OneDrive
8 27 (2.54%) Dynamics 365
9 24 (2.26%) PowerApps
10 23 (2.17%) GCP
11 22 (2.07%) Microsoft Purview
12 21 (1.98%) Power Automate
13 12 (1.13%) Datadog
13 12 (1.13%) GitHub
14 11 (1.04%) IaaS
15 10 (0.94%) Microsoft Copilot
16 9 (0.85%) PaaS
17 8 (0.75%) Azure Sentinel
18 7 (0.66%) Google Workspace
19 6 (0.57%) Cloud Computing
Communications & Networking
1 85 (8.01%) Firewall
2 55 (5.18%) DNS
3 50 (4.71%) VPN
4 48 (4.52%) DHCP
5 38 (3.58%) LAN
5 38 (3.58%) Network Security
5 38 (3.58%) WAN
6 37 (3.49%) TCP/IP
7 30 (2.83%) Wi-Fi
8 19 (1.79%) VLAN
8 19 (1.79%) Wireless
9 12 (1.13%) IP Telephony
10 10 (0.94%) Unified Communications
11 8 (0.75%) Cisco Nexus
11 8 (0.75%) SD-WAN
12 6 (0.57%) Software-Defined Networking
13 5 (0.47%) Remote Desktop
13 5 (0.47%) SAN
14 4 (0.38%) 3GPP
14 4 (0.38%) DWDM
Database & Business Intelligence
1 37 (3.49%) Power BI
2 15 (1.41%) SQL Server
3 6 (0.57%) Oracle Database
4 4 (0.38%) Azure SQL Database
4 4 (0.38%) MySQL
5 3 (0.28%) GIS
6 2 (0.19%) BusinessObjects
6 2 (0.19%) DynamoDB
6 2 (0.19%) Oracle BI Publisher
6 2 (0.19%) PostgreSQL
7 1 (0.094%) Big Data
7 1 (0.094%) NoSQL
7 1 (0.094%) Relational Database
Development Applications
1 78 (7.35%) JIRA
2 6 (0.57%) GitLab
3 4 (0.38%) Eclipse
4 3 (0.28%) Atlassian Bamboo
4 3 (0.28%) Bitbucket
4 3 (0.28%) Git
4 3 (0.28%) Jenkins
5 2 (0.19%) Artifactory
5 2 (0.19%) Cypress.io
5 2 (0.19%) Maven
5 2 (0.19%) SonarQube
6 1 (0.094%) Cucumber
6 1 (0.094%) Postman
6 1 (0.094%) REST Assured
6 1 (0.094%) Team Foundation Server
General
1 562 (52.97%) Social Skills
2 241 (22.71%) Finance
3 165 (15.55%) Analytical Skills
4 106 (9.99%) Public Sector
5 100 (9.43%) Law
6 88 (8.29%) Legal
7 74 (6.97%) Banking
8 72 (6.79%) Organisational Skills
9 65 (6.13%) Influencing Skills
10 40 (3.77%) Swedish Language
11 37 (3.49%) Telecoms
12 32 (3.02%) Inclusion and Diversity
13 31 (2.92%) Manufacturing
14 26 (2.45%) Presentation Skills
14 26 (2.45%) Retail
15 19 (1.79%) Games
16 15 (1.41%) Aerospace
17 13 (1.23%) French Language
18 12 (1.13%) Advertising
19 11 (1.04%) Documentation Skills
Job Titles
1 202 (19.04%) Analyst
2 187 (17.62%) IT Manager
3 174 (16.40%) Service Manager
4 157 (14.80%) Senior
5 118 (11.12%) IT Services Manager
6 95 (8.95%) Support Analyst
7 89 (8.39%) IT Support
8 86 (8.11%) Senior Manager
9 80 (7.54%) Service Analyst
10 66 (6.22%) Lead
11 63 (5.94%) Service Desk Analyst
12 53 (5.00%) IT Analyst
13 51 (4.81%) Architect
14 49 (4.62%) Resilience Manager
14 49 (4.62%) Support Engineer
15 43 (4.05%) IT Engineer
16 40 (3.77%) IT Support Engineer
17 38 (3.58%) Infrastructure Engineer
18 36 (3.39%) Applications Support
19 34 (3.20%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.71%) Middleware
2 29 (2.73%) Terraform
3 15 (1.41%) REST
4 13 (1.23%) SOAP
5 8 (0.75%) Web Services
6 4 (0.38%) .NET
6 4 (0.38%) EDI
7 3 (0.28%) AngularJS
7 3 (0.28%) OAuth
7 3 (0.28%) OpenID
7 3 (0.28%) React
7 3 (0.28%) Spring Boot
7 3 (0.28%) XML
8 2 (0.19%) 802.1X
8 2 (0.19%) Gherkin
8 2 (0.19%) Jest
8 2 (0.19%) Microsoft Graph
8 2 (0.19%) SAML
8 2 (0.19%) SAP Fiori
9 1 (0.094%) HTML
Miscellaneous
1 55 (5.18%) Management Information System
2 54 (5.09%) Cyber Threat
3 52 (4.90%) Self-Motivation
4 48 (4.52%) Onboarding
5 47 (4.43%) Data Centre
6 36 (3.39%) Driving Licence
7 32 (3.02%) CMDB
8 30 (2.83%) Enterprise Software
9 20 (1.89%) Product Ownership
10 12 (1.13%) Analytical Mindset
10 12 (1.13%) CCTV
10 12 (1.13%) Greenfield Project
10 12 (1.13%) Operational Technology
11 10 (0.94%) Hybrid Cloud
12 9 (0.85%) Legacy Systems
13 8 (0.75%) AS400
14 7 (0.66%) Cloud Native
14 7 (0.66%) Cyber Defence
14 7 (0.66%) LIMS
14 7 (0.66%) Video Conferencing
Operating Systems
1 170 (16.02%) Windows
2 66 (6.22%) Windows Server
3 29 (2.73%) Linux
4 18 (1.70%) Windows 10
5 16 (1.51%) macOS
6 11 (1.04%) Android
6 11 (1.04%) Apple iOS
7 7 (0.66%) Windows Server 2016
7 7 (0.66%) Windows Server 2019
8 3 (0.28%) Windows Server 2012
9 2 (0.19%) AIX
9 2 (0.19%) Solaris
10 1 (0.094%) Red Hat Enterprise Linux
10 1 (0.094%) Unix
Processes & Methodologies
1 412 (38.83%) Continuous Improvement
2 350 (32.99%) Service Management
3 335 (31.57%) ITSM
4 295 (27.80%) Problem-Solving
5 256 (24.13%) Stakeholder Management
6 234 (22.05%) Customer Service
7 228 (21.49%) Service Delivery
8 204 (19.23%) Agile
8 204 (19.23%) Stakeholder Engagement
9 190 (17.91%) Mentoring
10 180 (16.97%) Cybersecurity
11 167 (15.74%) Project Delivery
12 160 (15.08%) AI
13 151 (14.23%) Change Management
14 141 (13.29%) PRINCE2
15 139 (13.10%) Information Security
16 123 (11.59%) Collaborative Working
17 114 (10.74%) Business Continuity
18 113 (10.65%) Incident Management
19 109 (10.27%) Decision-Making
Programming Languages
1 83 (7.82%) PowerShell
2 47 (4.43%) SQL
3 30 (2.83%) Python
4 21 (1.98%) JavaScript
5 12 (1.13%) Bash
6 8 (0.75%) Bicep
6 8 (0.75%) Java
6 8 (0.75%) RPG
7 5 (0.47%) Clojure
7 5 (0.47%) T-SQL
8 4 (0.38%) Ruby
9 3 (0.28%) Go
10 2 (0.19%) Google Apps Script
10 2 (0.19%) Groovy
10 2 (0.19%) PL/SQL
10 2 (0.19%) TypeScript
11 1 (0.094%) Apex Code
11 1 (0.094%) C#
11 1 (0.094%) VBScript
Qualifications
1 223 (21.02%) Degree
2 140 (13.20%) Security Cleared
3 116 (10.93%) CISSP
4 114 (10.74%) ITIL Certification
5 112 (10.56%) CISM
6 103 (9.71%) SC Cleared
7 82 (7.73%) Microsoft Certification
8 65 (6.13%) Azure Certification
9 62 (5.84%) A+ Certification
9 62 (5.84%) AWS Certification
10 60 (5.66%) DBS Check
10 60 (5.66%) Network+ Certification
11 54 (5.09%) MCSE
12 49 (4.62%) Cisco Certification
13 46 (4.34%) PMP
14 39 (3.68%) PMI Certification
15 37 (3.49%) CCNA
16 35 (3.30%) DV Cleared
17 29 (2.73%) CCNP
17 29 (2.73%) Computer Science Degree
Quality Assurance & Compliance
1 99 (9.33%) SLA
2 67 (6.31%) QA
3 61 (5.75%) NIST
4 60 (5.66%) ISO 22301
5 54 (5.09%) Cyber Essentials
6 52 (4.90%) ISO/IEC 27001
7 45 (4.24%) GDPR
8 25 (2.36%) COBIT
9 17 (1.60%) ISO/IEC 20000
10 16 (1.51%) Cyber Essentials PLUS
11 15 (1.41%) PCI DSS
12 14 (1.32%) ISO 9001
13 13 (1.23%) PMO
14 12 (1.13%) Data Quality
14 12 (1.13%) Sarbanes-Oxley
15 8 (0.75%) Accessibility
16 7 (0.66%) GxP
17 5 (0.47%) GRC
18 4 (0.38%) ISO 9000
18 4 (0.38%) NCSC
System Software
1 173 (16.31%) Active Directory
2 48 (4.52%) Hyper-V
3 33 (3.11%) VMware Infrastructure
4 14 (1.32%) Virtual Desktop
5 8 (0.75%) Virtual Machines
6 4 (0.38%) KVM
6 4 (0.38%) VMware NSX
7 3 (0.28%) Docker
7 3 (0.28%) Microsoft Virtual Server
7 3 (0.28%) Virtual Servers
8 2 (0.19%) BitLocker
8 2 (0.19%) DFS Replication
8 2 (0.19%) vSphere
9 1 (0.094%) GPFS
9 1 (0.094%) Lustre
9 1 (0.094%) Slurm Workload Manager
9 1 (0.094%) VMware ESXi
Systems Management
1 151 (14.23%) Microsoft Intune
2 30 (2.83%) SCCM
3 24 (2.26%) Ansible
4 18 (1.70%) Grafana
5 9 (0.85%) FortiGate
5 9 (0.85%) ZABBIX
6 8 (0.75%) Jamf Pro
7 7 (0.66%) Kubernetes
7 7 (0.66%) Single Sign-On
8 6 (0.57%) Graylog
8 6 (0.57%) Systems Management Server (SMS)
9 4 (0.38%) Autotask
9 4 (0.38%) Proxmox
10 3 (0.28%) Active Directory Federation Services
10 3 (0.28%) Prometheus
10 3 (0.28%) SCVMM
11 2 (0.19%) HP Fortify
11 2 (0.19%) NetBackup
12 1 (0.094%) Opsview
12 1 (0.094%) vCenter Server
Vendors
1 419 (39.49%) Microsoft
2 203 (19.13%) ServiceNow
3 55 (5.18%) CyberArk
4 50 (4.71%) VMware
5 47 (4.43%) Cisco
6 34 (3.20%) YouTube
7 32 (3.02%) Remedy
8 28 (2.64%) Fortinet
9 26 (2.45%) SonicWALL
10 20 (1.89%) BMC
11 19 (1.79%) Mitel
12 17 (1.60%) Dynatrace
13 16 (1.51%) Google
14 14 (1.32%) SAP
15 13 (1.23%) Oracle
15 13 (1.23%) WatchGuard
16 12 (1.13%) Apple
16 12 (1.13%) Draytek
16 12 (1.13%) Workday
17 10 (0.94%) Veeam