Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 4 January 2026, with comparisons to the same periods in the previous two years.

6 months to
4 Jan 2026
Same period 2025 Same period 2024
Rank 33 45 41
Rank change year-on-year +12 -4 +19
Permanent jobs citing ITIL 877 989 1,359
As % of all permanent jobs with remote/hybrid work options 5.84% 5.93% 6.49%
As % of the Processes & Methodologies category 6.62% 6.35% 6.90%
Number of salaries quoted 542 568 1,142
10th Percentile £29,750 £31,250 £31,250
25th Percentile £35,854 £37,500 £39,094
Median annual salary (50th Percentile) £50,000 £54,439 £54,500
Median % change year-on-year -8.15% -0.11% +9.00%
75th Percentile £68,729 £65,000 £66,222
90th Percentile £85,000 £81,250 £80,000
UK median annual salary £47,500 £50,000 £52,500
% change year-on-year -5.00% -4.76% +5.00%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,242 15,566 19,692
As % of all permanent jobs with a WFH option 88.14% 93.33% 94.03%
Number of salaries quoted 8,377 9,229 15,874
10th Percentile £30,000 £36,250 £36,250
25th Percentile £41,250 £46,250 £46,250
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £80,000 £81,250 £80,000
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 4 January 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 64 (7.30%) SharePoint
2 62 (7.07%) Microsoft Exchange
3 16 (1.82%) Tomcat
3 16 (1.82%) WebSphere
3 16 (1.82%) WebSphere Application Server
4 4 (0.46%) IIS
5 3 (0.34%) Confluence
5 3 (0.34%) HCL Domino
5 3 (0.34%) HCL Notes
6 1 (0.11%) OpenStack
6 1 (0.11%) Oracle Workflow
Applications
1 185 (21.09%) Microsoft Office
2 31 (3.53%) Microsoft Excel
3 17 (1.94%) Microsoft Project
3 17 (1.94%) MS Visio
4 6 (0.68%) AutoCAD
5 4 (0.46%) Chatbot
6 2 (0.23%) Microsoft PowerPoint
Business Applications
1 21 (2.39%) Remedy ITSM
2 10 (1.14%) NEC Housing
3 6 (0.68%) SAP S/4HANA
4 5 (0.57%) Dynamics CRM
5 3 (0.34%) Sage 200
5 3 (0.34%) Sage 50
5 3 (0.34%) Sage CRM
6 2 (0.23%) Adaptiv
7 1 (0.11%) assyst
7 1 (0.11%) Dynamics AX
7 1 (0.11%) Raiser’s Edge
7 1 (0.11%) Shopify
Cloud Services
1 331 (37.74%) Microsoft 365
2 226 (25.77%) Azure
3 203 (23.15%) AWS
4 104 (11.86%) Entra ID
5 57 (6.50%) Power Platform
6 29 (3.31%) SaaS
7 27 (3.08%) Azure DevOps
8 21 (2.39%) Dynamics 365
9 20 (2.28%) Azure Monitor
10 19 (2.17%) PowerApps
11 17 (1.94%) OneDrive
12 12 (1.37%) AWS CloudFormation
12 12 (1.37%) IaaS
13 11 (1.25%) GCP
13 11 (1.25%) PaaS
14 10 (1.14%) Microsoft Purview
15 9 (1.03%) GitHub
15 9 (1.03%) Mimecast
16 8 (0.91%) Datadog
16 8 (0.91%) Power Automate
Communications & Networking
1 61 (6.96%) Firewall
1 61 (6.96%) VPN
2 56 (6.39%) DNS
3 50 (5.70%) WAN
4 44 (5.02%) LAN
5 41 (4.68%) TCP/IP
6 31 (3.53%) DHCP
6 31 (3.53%) SD-WAN
7 29 (3.31%) SSL
8 28 (3.19%) Wi-Fi
9 26 (2.96%) VoIP
10 21 (2.39%) VLAN
11 17 (1.94%) Network Security
12 11 (1.25%) HTTP
12 11 (1.25%) Telnet
13 9 (1.03%) Unified Communications
14 7 (0.80%) BGP
14 7 (0.80%) IP Telephony
14 7 (0.80%) IPsec
15 6 (0.68%) OSPF
Database & Business Intelligence
1 39 (4.45%) Power BI
2 20 (2.28%) SQL Server
3 16 (1.82%) DB2
3 16 (1.82%) PostgreSQL
4 14 (1.60%) Oracle Reports
5 12 (1.37%) Azure SQL Database
6 7 (0.80%) Oracle Database
6 7 (0.80%) Tableau
7 6 (0.68%) Amazon RDS
7 6 (0.68%) Crystal Reports
8 5 (0.57%) NoSQL
9 3 (0.34%) Data Lake
9 3 (0.34%) MySQL
10 2 (0.23%) Data Warehouse
10 2 (0.23%) Relational Database
10 2 (0.23%) SQL Server Integration Services
11 1 (0.11%) SQL Server Reporting Services
Development Applications
1 33 (3.76%) JIRA
2 6 (0.68%) GitLab
3 5 (0.57%) Jenkins
4 1 (0.11%) Git
4 1 (0.11%) Visual Studio
General
1 444 (50.63%) Social Skills
2 166 (18.93%) Finance
3 105 (11.97%) French Language
4 95 (10.83%) Swedish Language
5 84 (9.58%) Analytical Skills
6 46 (5.25%) Banking
7 45 (5.13%) Public Sector
8 43 (4.90%) Organisational Skills
9 37 (4.22%) Back Office
9 37 (4.22%) Law
10 32 (3.65%) Retail
11 25 (2.85%) Telecoms
12 23 (2.62%) Documentation Skills
13 21 (2.39%) Legal
14 19 (2.17%) Inclusion and Diversity
15 16 (1.82%) Police
16 14 (1.60%) Manufacturing
17 12 (1.37%) Presentation Skills
18 10 (1.14%) Investment Banking
19 8 (0.91%) Front Office
Job Titles
1 246 (28.05%) Analyst
2 141 (16.08%) Service Analyst
3 133 (15.17%) Service Desk Analyst
4 108 (12.31%) Lead
5 85 (9.69%) Support Analyst
6 75 (8.55%) Support Engineer
7 60 (6.84%) IT Analyst
8 58 (6.61%) IT Support
9 57 (6.50%) Service Manager
10 54 (6.16%) Applications Support
11 53 (6.04%) IT Manager
12 52 (5.93%) Senior
13 38 (4.33%) Delivery Manager
13 38 (4.33%) Desktop Support
14 36 (4.10%) IT Support Analyst
15 32 (3.65%) Desktop Engineer
15 32 (3.65%) Desktop Support Engineer
16 31 (3.53%) Developer
17 29 (3.31%) Site Engineer
18 28 (3.19%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 20 (2.28%) XML
2 18 (2.05%) CSS
2 18 (2.05%) HTML
3 17 (1.94%) JSON
3 17 (1.94%) LDAP
4 16 (1.82%) LAPP Stack
4 16 (1.82%) WebSphere MQ
5 12 (1.37%) Oracle Fusion
6 9 (1.03%) EDI
6 9 (1.03%) REST
7 8 (0.91%) FIX Protocol
7 8 (0.91%) SOAP
8 5 (0.57%) Elastic Stack
9 4 (0.46%) Middleware
10 3 (0.34%) SAP Fiori
10 3 (0.34%) Web Services
11 2 (0.23%) AngularJS
11 2 (0.23%) OpenTelemetry
12 1 (0.11%) ARM Templates
12 1 (0.11%) Blazor
Miscellaneous
1 79 (9.01%) Security Operations Centre
2 75 (8.55%) Operational Technology
3 70 (7.98%) Cyber Threat
4 68 (7.75%) Cyber Kill Chain
5 56 (6.39%) Management Information System
6 38 (4.33%) Onboarding
7 30 (3.42%) Driving Licence
8 27 (3.08%) Data Centre
8 27 (3.08%) Product Ownership
9 24 (2.74%) CMDB
10 19 (2.17%) Linux Command Line
11 17 (1.94%) Enterprise Software
12 14 (1.60%) Security Posture
13 13 (1.48%) Self-Motivation
14 12 (1.37%) Client/Server
15 11 (1.25%) Legacy Systems
16 10 (1.14%) Hybrid Cloud
17 8 (0.91%) Equities
17 8 (0.91%) Fixed Income
18 7 (0.80%) Clustering
Operating Systems
1 244 (27.82%) Windows
2 92 (10.49%) Linux
3 77 (8.78%) Windows Server
4 64 (7.30%) Windows 10
5 37 (4.22%) Unix
6 21 (2.39%) Red Hat Enterprise Linux
7 19 (2.17%) Mac OS
8 16 (1.82%) Apple iOS
9 8 (0.91%) VMS
10 7 (0.80%) Windows Server 2016
11 6 (0.68%) Android
12 4 (0.46%) Mac OS X
12 4 (0.46%) Windows Server 2019
13 2 (0.23%) Ubuntu
13 2 (0.23%) Windows Server 2012
Processes & Methodologies
1 274 (31.24%) ITSM
2 251 (28.62%) Customer Service
3 186 (21.21%) Problem-Solving
4 173 (19.73%) Continuous Improvement
5 172 (19.61%) Service Management
6 155 (17.67%) Mentoring
7 152 (17.33%) Roadmaps
8 145 (16.53%) Service Delivery
9 139 (15.85%) Coaching
10 133 (15.17%) Stakeholder Management
11 130 (14.82%) Cybersecurity
12 113 (12.88%) Performance Metrics
13 111 (12.66%) Asset Management
14 110 (12.54%) Technology Roadmap
15 100 (11.40%) Risk Management
16 99 (11.29%) Business Strategy
17 90 (10.26%) Change Management
17 90 (10.26%) DevOps
18 88 (10.03%) Analytics
19 85 (9.69%) Agile
Programming Languages
1 95 (10.83%) PowerShell
2 65 (7.41%) Python
3 64 (7.30%) SQL
4 33 (3.76%) JavaScript
5 30 (3.42%) Bash
6 9 (1.03%) Bicep
7 7 (0.80%) R
8 6 (0.68%) T-SQL
9 5 (0.57%) C#
9 5 (0.57%) Perl
10 2 (0.23%) Java
11 1 (0.11%) PL/SQL
11 1 (0.11%) VB.NET
Qualifications
1 253 (28.85%) Degree
2 167 (19.04%) Microsoft Certification
3 145 (16.53%) AWS Certification
4 118 (13.45%) MCSE
5 73 (8.32%) Security Cleared
6 64 (7.30%) ITIL Foundation Certificate
7 63 (7.18%) SC Cleared
8 59 (6.73%) ITIL Certification
9 50 (5.70%) Cisco Certification
10 44 (5.02%) Azure Certification
11 33 (3.76%) CCNA
12 31 (3.53%) CCNP
13 29 (3.31%) CISSP
14 28 (3.19%) CTC Cleared
15 27 (3.08%) Computer Science Degree
16 20 (2.28%) BPSS Clearance
17 19 (2.17%) DBS Check
18 17 (1.94%) Network+ Certification
18 17 (1.94%) PMI Certification
19 16 (1.82%) MCSA
Quality Assurance & Compliance
1 121 (13.80%) QA
2 114 (13.00%) ISO/IEC 27001
3 108 (12.31%) SLA
4 83 (9.46%) NIST
5 68 (7.75%) ISO/IEC 27005
6 33 (3.76%) Cyber Essentials
7 20 (2.28%) Data Quality
8 18 (2.05%) GDPR
9 9 (1.03%) COBIT
9 9 (1.03%) ISO 9001
10 7 (0.80%) Cyber Essentials PLUS
10 7 (0.80%) GRC
11 5 (0.57%) PMO
12 4 (0.46%) SOC 2
13 3 (0.34%) ISO/IEC 20000
13 3 (0.34%) Sarbanes-Oxley
14 2 (0.23%) Accessibility
14 2 (0.23%) ISO/IEC 19770
15 1 (0.11%) NCSC
15 1 (0.11%) PCI DSS
System Software
1 140 (15.96%) Active Directory
2 42 (4.79%) VMware Infrastructure
3 36 (4.10%) Hyper-V
4 23 (2.62%) Virtual Machines
5 22 (2.51%) Virtual Desktop
6 8 (0.91%) Docker
7 5 (0.57%) Firmware
8 4 (0.46%) Veritas Cluster Server
9 3 (0.34%) BitLocker
9 3 (0.34%) vSphere
10 2 (0.23%) pfSense
11 1 (0.11%) vCloud
Systems Management
1 72 (8.21%) Microsoft Intune
2 46 (5.25%) Terraform
3 29 (3.31%) SCCM
4 21 (2.39%) Ansible
5 14 (1.60%) Jamf Pro
6 13 (1.48%) Kubernetes
7 10 (1.14%) Grafana
7 10 (1.14%) Prometheus
8 6 (0.68%) Autotask
9 5 (0.57%) SCOM
10 4 (0.46%) PaperCut
11 3 (0.34%) Dell DRAC
11 3 (0.34%) Nagios
12 1 (0.11%) Active Directory Federation Services
12 1 (0.11%) AirWatch
12 1 (0.11%) EMC NetWorker
12 1 (0.11%) Failover Clustering
12 1 (0.11%) Proxmox
12 1 (0.11%) Puppet
12 1 (0.11%) ZABBIX
Vendors
1 381 (43.44%) Microsoft
2 217 (24.74%) ServiceNow
3 83 (9.46%) Cisco
4 54 (6.16%) VMware
5 36 (4.10%) Oracle
6 24 (2.74%) Red Hat
7 23 (2.62%) Apple
7 23 (2.62%) BMC
8 22 (2.51%) Remedy
9 19 (2.17%) IBM
10 15 (1.71%) Splunk
11 14 (1.60%) Meraki
12 13 (1.48%) Citrix
13 11 (1.25%) Mitel
14 10 (1.14%) SolarWinds
15 9 (1.03%) Northgate
15 9 (1.03%) SAP
15 9 (1.03%) Veeam
16 8 (0.91%) Charles River
17 7 (0.80%) WatchGuard