Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 14 December 2025, with comparisons to the same periods in the previous two years.

6 months to
14 Dec 2025
Same period 2024 Same period 2023
Rank 36 44 37
Rank change year-on-year +8 -7 +27
Permanent jobs citing ITIL 885 1,029 1,342
As % of all permanent jobs with remote/hybrid work options 5.81% 5.77% 6.67%
As % of the Processes & Methodologies category 6.50% 6.26% 7.02%
Number of salaries quoted 559 604 1,125
10th Percentile £29,750 £31,250 £32,000
25th Percentile £35,471 £37,500 £40,500
Median annual salary (50th Percentile) £50,000 £52,500 £54,763
Median % change year-on-year -4.76% -4.13% +9.53%
75th Percentile £68,708 £65,000 £67,500
90th Percentile £87,500 £80,000 £82,500
UK median annual salary £47,500 £50,000 £52,500
% change year-on-year -5.00% -4.76% +5.00%

All Process and Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,609 16,433 19,106
As % of all permanent jobs with a WFH option 89.33% 92.17% 94.99%
Number of salaries quoted 8,723 10,018 15,359
10th Percentile £29,750 £36,250 £36,250
25th Percentile £40,000 £46,250 £46,306
Median annual salary (50th Percentile) £57,500 £62,500 £61,000
Median % change year-on-year -8.00% +2.46% -2.40%
75th Percentile £78,750 £81,250 £80,000
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -1.64%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 14 December 2025.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 68 (7.68%) Microsoft Exchange
2 66 (7.46%) SharePoint
3 16 (1.81%) Tomcat
3 16 (1.81%) WebSphere
3 16 (1.81%) WebSphere Application Server
4 5 (0.56%) Confluence
5 4 (0.45%) IIS
6 3 (0.34%) HCL Domino
6 3 (0.34%) HCL Notes
7 1 (0.11%) OpenStack
7 1 (0.11%) Oracle Workflow
Applications
1 169 (19.10%) Microsoft Office
2 30 (3.39%) Microsoft Excel
3 17 (1.92%) MS Visio
4 13 (1.47%) Microsoft Project
5 6 (0.68%) AutoCAD
6 4 (0.45%) Chatbot
7 2 (0.23%) Microsoft PowerPoint
Business Applications
1 21 (2.37%) Remedy ITSM
2 9 (1.02%) SAP S/4HANA
3 6 (0.68%) Dynamics CRM
4 3 (0.34%) NEC Housing
4 3 (0.34%) Sage 200
4 3 (0.34%) Sage 50
4 3 (0.34%) Sage CRM
5 2 (0.23%) Adaptiv
6 1 (0.11%) assyst
6 1 (0.11%) Dynamics AX
6 1 (0.11%) Raiser’s Edge
6 1 (0.11%) SAP WM
6 1 (0.11%) Shopify
Cloud Services
1 323 (36.50%) Microsoft 365
2 241 (27.23%) Azure
3 212 (23.95%) AWS
4 107 (12.09%) Entra ID
5 54 (6.10%) Power Platform
6 28 (3.16%) SaaS
7 26 (2.94%) Azure DevOps
8 21 (2.37%) Azure Monitor
9 20 (2.26%) PowerApps
10 19 (2.15%) Dynamics 365
10 19 (2.15%) OneDrive
11 15 (1.69%) Microsoft Purview
12 12 (1.36%) AWS CloudFormation
12 12 (1.36%) GCP
12 12 (1.36%) IaaS
13 11 (1.24%) PaaS
14 9 (1.02%) GitHub
14 9 (1.02%) Mimecast
14 9 (1.02%) Power Automate
15 7 (0.79%) Azure Sentinel
Communications & Networking
1 67 (7.57%) Firewall
2 62 (7.01%) VPN
3 59 (6.67%) DNS
4 47 (5.31%) WAN
5 44 (4.97%) TCP/IP
6 42 (4.75%) LAN
7 34 (3.84%) DHCP
8 29 (3.28%) SD-WAN
9 26 (2.94%) SSL
9 26 (2.94%) VoIP
10 24 (2.71%) Wi-Fi
11 21 (2.37%) VLAN
12 19 (2.15%) Network Security
13 11 (1.24%) HTTP
14 10 (1.13%) Telnet
15 9 (1.02%) Unified Communications
16 8 (0.90%) Internet
17 7 (0.79%) IP Telephony
17 7 (0.79%) Wireshark
18 6 (0.68%) Intrusion Detection
Database & Business Intelligence
1 37 (4.18%) Power BI
2 16 (1.81%) DB2
2 16 (1.81%) Oracle Reports
2 16 (1.81%) PostgreSQL
3 15 (1.69%) SQL Server
4 12 (1.36%) Azure SQL Database
5 7 (0.79%) Oracle Database
5 7 (0.79%) Tableau
6 6 (0.68%) Amazon RDS
6 6 (0.68%) Crystal Reports
7 5 (0.56%) NoSQL
8 3 (0.34%) Data Lake
8 3 (0.34%) MySQL
9 2 (0.23%) Data Warehouse
9 2 (0.23%) Relational Database
9 2 (0.23%) SQL Server Integration Services
10 1 (0.11%) SQL Server Reporting Services
Development Applications
1 30 (3.39%) JIRA
2 6 (0.68%) GitLab
3 5 (0.56%) Jenkins
4 1 (0.11%) Git
4 1 (0.11%) Visual Studio
General
1 445 (50.28%) Social Skills
2 176 (19.89%) Finance
3 100 (11.30%) French Language
4 95 (10.73%) Swedish Language
5 89 (10.06%) Analytical Skills
6 51 (5.76%) Public Sector
7 46 (5.20%) Banking
8 42 (4.75%) Organisational Skills
9 40 (4.52%) Law
10 29 (3.28%) Back Office
11 28 (3.16%) Retail
12 27 (3.05%) Telecoms
13 25 (2.82%) Documentation Skills
14 23 (2.60%) Inclusion and Diversity
14 23 (2.60%) Legal
15 17 (1.92%) Police
16 15 (1.69%) Manufacturing
17 13 (1.47%) Presentation Skills
18 10 (1.13%) Investment Banking
18 10 (1.13%) Local Government
Job Titles
1 248 (28.02%) Analyst
2 143 (16.16%) Service Analyst
3 134 (15.14%) Service Desk Analyst
4 117 (13.22%) Lead
5 79 (8.93%) Support Analyst
6 68 (7.68%) Support Engineer
7 62 (7.01%) IT Analyst
8 56 (6.33%) IT Support
9 53 (5.99%) Senior
10 52 (5.88%) IT Manager
11 49 (5.54%) Service Manager
12 46 (5.20%) Applications Support
13 39 (4.41%) Delivery Manager
14 35 (3.95%) IT Support Analyst
15 30 (3.39%) 2nd Line Support
15 30 (3.39%) Desktop Support
15 30 (3.39%) Developer
16 27 (3.05%) Support Manager
17 24 (2.71%) Applications Engineer
17 24 (2.71%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 23 (2.60%) XML
2 20 (2.26%) CSS
2 20 (2.26%) HTML
2 20 (2.26%) JSON
3 17 (1.92%) LDAP
3 17 (1.92%) Oracle Fusion
4 16 (1.81%) LAPP Stack
4 16 (1.81%) WebSphere MQ
5 11 (1.24%) REST
6 10 (1.13%) SOAP
7 9 (1.02%) EDI
8 7 (0.79%) FIX Protocol
8 7 (0.79%) Middleware
9 5 (0.56%) Elastic Stack
9 5 (0.56%) SAP Fiori
10 3 (0.34%) FreeSWITCH
10 3 (0.34%) Node.js
10 3 (0.34%) Web Services
11 1 (0.11%) .NET
11 1 (0.11%) XSLT
Miscellaneous
1 79 (8.93%) Security Operations Centre
2 75 (8.47%) Operational Technology
3 72 (8.14%) Cyber Threat
4 68 (7.68%) Cyber Kill Chain
5 60 (6.78%) Management Information System
6 44 (4.97%) Onboarding
7 31 (3.50%) Driving Licence
8 28 (3.16%) Product Ownership
9 24 (2.71%) Data Centre
10 22 (2.49%) CMDB
10 22 (2.49%) Self-Motivation
11 19 (2.15%) Linux Command Line
12 18 (2.03%) Enterprise Software
13 17 (1.92%) Security Posture
14 13 (1.47%) Legacy Systems
15 12 (1.36%) Client/Server
16 11 (1.24%) Hybrid Cloud
17 10 (1.13%) Cloud Native
18 7 (0.79%) Analytical Mindset
18 7 (0.79%) Fixed Income
Operating Systems
1 247 (27.91%) Windows
2 92 (10.40%) Linux
3 76 (8.59%) Windows Server
4 58 (6.55%) Windows 10
5 36 (4.07%) Unix
6 21 (2.37%) Red Hat Enterprise Linux
7 20 (2.26%) Mac OS
8 17 (1.92%) Apple iOS
9 8 (0.90%) VMS
10 7 (0.79%) Android
10 7 (0.79%) Windows Server 2016
11 6 (0.68%) Windows Server 2019
12 5 (0.56%) Mac OS X
13 2 (0.23%) Ubuntu
13 2 (0.23%) Windows Server 2012
14 1 (0.11%) Check Point GAiA
Processes & Methodologies
1 267 (30.17%) ITSM
2 235 (26.55%) Customer Service
3 199 (22.49%) Problem-Solving
4 172 (19.44%) Service Management
5 161 (18.19%) Continuous Improvement
6 157 (17.74%) Roadmaps
7 154 (17.40%) Mentoring
8 147 (16.61%) Service Delivery
9 136 (15.37%) Coaching
10 132 (14.92%) Stakeholder Management
11 125 (14.12%) Cybersecurity
12 110 (12.43%) Technology Roadmap
13 108 (12.20%) Performance Metrics
14 106 (11.98%) Change Management
15 103 (11.64%) Asset Management
16 101 (11.41%) Business Strategy
17 99 (11.19%) Risk Management
18 93 (10.51%) Agile
19 90 (10.17%) DevOps
20 87 (9.83%) Analytics
Programming Languages
1 92 (10.40%) PowerShell
2 72 (8.14%) Python
3 65 (7.34%) SQL
4 35 (3.95%) JavaScript
5 31 (3.50%) Bash
6 9 (1.02%) Bicep
7 7 (0.79%) R
8 5 (0.56%) Perl
9 2 (0.23%) C#
9 2 (0.23%) Java
10 1 (0.11%) Kusto Query Language
10 1 (0.11%) PL/SQL
10 1 (0.11%) T-SQL
10 1 (0.11%) VB.NET
Qualifications
1 240 (27.12%) Degree
2 167 (18.87%) Microsoft Certification
3 144 (16.27%) AWS Certification
4 115 (12.99%) MCSE
5 66 (7.46%) ITIL Certification
5 66 (7.46%) ITIL Foundation Certificate
6 62 (7.01%) Security Cleared
7 54 (6.10%) SC Cleared
8 51 (5.76%) Azure Certification
9 48 (5.42%) Cisco Certification
10 34 (3.84%) CCNP
11 30 (3.39%) CISSP
12 29 (3.28%) CCNA
13 27 (3.05%) Computer Science Degree
14 22 (2.49%) BPSS Clearance
15 21 (2.37%) PMI Certification
16 20 (2.26%) CTC Cleared
17 18 (2.03%) PMP
18 17 (1.92%) DBS Check
18 17 (1.92%) Network+ Certification
Quality Assurance & Compliance
1 117 (13.22%) QA
2 116 (13.11%) ISO/IEC 27001
3 106 (11.98%) SLA
4 85 (9.60%) NIST
5 68 (7.68%) ISO/IEC 27005
6 33 (3.73%) Cyber Essentials
7 19 (2.15%) Data Quality
8 18 (2.03%) GDPR
9 9 (1.02%) ISO 9001
10 7 (0.79%) COBIT
11 6 (0.68%) Cyber Essentials PLUS
12 5 (0.56%) GRC
12 5 (0.56%) PMO
13 3 (0.34%) ISO/IEC 20000
13 3 (0.34%) Sarbanes-Oxley
13 3 (0.34%) SOC 2
14 2 (0.23%) Accessibility
14 2 (0.23%) ISO/IEC 19770
14 2 (0.23%) NCSC
14 2 (0.23%) PCI DSS
System Software
1 147 (16.61%) Active Directory
2 43 (4.86%) VMware Infrastructure
3 34 (3.84%) Hyper-V
4 23 (2.60%) Virtual Machines
5 22 (2.49%) Virtual Desktop
6 8 (0.90%) Docker
7 7 (0.79%) Firmware
8 4 (0.45%) Veritas Cluster Server
9 3 (0.34%) BitLocker
9 3 (0.34%) vSphere
10 2 (0.23%) pfSense
11 1 (0.11%) vCloud
11 1 (0.11%) VMware ESXi
Systems Management
1 79 (8.93%) Microsoft Intune
2 47 (5.31%) Terraform
3 29 (3.28%) SCCM
4 21 (2.37%) Ansible
5 13 (1.47%) Jamf Pro
5 13 (1.47%) Kubernetes
6 10 (1.13%) Grafana
6 10 (1.13%) Prometheus
7 5 (0.56%) SCOM
8 4 (0.45%) Autotask
9 3 (0.34%) Dell DRAC
9 3 (0.34%) PaperCut
10 2 (0.23%) FortiGate
10 2 (0.23%) Nagios
11 1 (0.11%) AirWatch
11 1 (0.11%) EMC NetWorker
11 1 (0.11%) Failover Clustering
11 1 (0.11%) Proxmox
11 1 (0.11%) Puppet
11 1 (0.11%) ZABBIX
Vendors
1 388 (43.84%) Microsoft
2 216 (24.41%) ServiceNow
3 74 (8.36%) Cisco
4 53 (5.99%) VMware
5 39 (4.41%) Oracle
6 28 (3.16%) Apple
7 23 (2.60%) BMC
7 23 (2.60%) Red Hat
8 22 (2.49%) Remedy
9 19 (2.15%) IBM
10 16 (1.81%) Meraki
11 15 (1.69%) Citrix
11 15 (1.69%) Splunk
12 13 (1.47%) SAP
13 12 (1.36%) Mitel
13 12 (1.36%) SolarWinds
14 11 (1.24%) Google
15 10 (1.13%) Veeam
16 8 (0.90%) Ariba
17 7 (0.79%) Charles River