Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 16 May 2026, with comparisons to the same periods in the previous two years.

6 months to
16 May 2026
Same period 2025 Same period 2024
Rank 52 75 50
Rank change year-on-year +23 -25 +12
Permanent jobs citing ITIL 756 691 1,587
As % of all permanent jobs with remote/hybrid work options 4.06% 4.66% 4.89%
As % of the Processes & Methodologies category 4.91% 4.91% 5.37%
Number of salaries quoted 556 503 1,325
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,050 £37,625 £40,000
Median annual salary (50th Percentile) £53,750 £52,500 £54,000
Median % change year-on-year +2.38% -2.78% +3.85%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £85,000 £83,750 £77,500
UK median annual salary £52,500 £50,000 £48,825
% change year-on-year +5.00% +2.41% +2.79%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,402 14,083 29,565
As % of all permanent jobs with a WFH option 82.75% 95.07% 91.04%
Number of salaries quoted 10,940 8,654 23,358
10th Percentile £34,000 £31,250 £33,750
25th Percentile £45,000 £43,750 £42,500
Median annual salary (50th Percentile) £60,208 £60,000 £57,500
Median % change year-on-year +0.35% +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £60,000 £55,000
% change year-on-year - +9.09% -9.97%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 16 May 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 77 (10.19%) SharePoint
2 52 (6.88%) Microsoft Exchange
3 6 (0.79%) Confluence
3 6 (0.79%) OpenStack
4 3 (0.40%) ArcGIS
4 3 (0.40%) CMS
5 2 (0.26%) Apache Airflow
6 1 (0.13%) IIS
6 1 (0.13%) SAS
Applications
1 130 (17.20%) Microsoft Office
2 16 (2.12%) Microsoft Excel
2 16 (2.12%) Microsoft Project
3 8 (1.06%) Microsoft PowerPoint
4 2 (0.26%) Windchill
5 1 (0.13%) MS Visio
Business Applications
1 11 (1.46%) NEC Housing
2 5 (0.66%) Dynamics CRM
3 4 (0.53%) Remedy ITSM
4 3 (0.40%) Oracle EBS
4 3 (0.40%) SAP S/4HANA
5 2 (0.26%) Dynamics AX
6 1 (0.13%) Elite 3E
6 1 (0.13%) OpenText VIM for SAP
6 1 (0.13%) Oracle Payables
6 1 (0.13%) SAP ERP
6 1 (0.13%) SAP GRC
6 1 (0.13%) SAP IBP
6 1 (0.13%) SAP MII
6 1 (0.13%) SAP PP
6 1 (0.13%) SAP QM
6 1 (0.13%) Shopify
Cloud Services
1 304 (40.21%) Microsoft 365
2 209 (27.65%) Azure
3 127 (16.80%) Entra ID
4 110 (14.55%) AWS
5 46 (6.08%) Power Platform
6 42 (5.56%) SaaS
7 27 (3.57%) OneDrive
8 14 (1.85%) PowerApps
9 12 (1.59%) Dynamics 365
9 12 (1.59%) Power Automate
10 11 (1.46%) Azure DevOps
11 10 (1.32%) AWS CloudFormation
12 9 (1.19%) GCP
12 9 (1.19%) Google Workspace
13 8 (1.06%) Amazon EKS
14 7 (0.93%) Azure Monitor
14 7 (0.93%) Azure Sentinel
14 7 (0.93%) Mimecast
15 6 (0.79%) Cloud Computing
15 6 (0.79%) Microsoft Copilot
Communications & Networking
1 49 (6.48%) DNS
2 41 (5.42%) Firewall
2 41 (5.42%) VPN
3 35 (4.63%) WAN
4 31 (4.10%) DHCP
5 26 (3.44%) Wi-Fi
6 25 (3.31%) LAN
7 20 (2.65%) TCP/IP
8 19 (2.51%) VoIP
9 13 (1.72%) SD-WAN
10 12 (1.59%) SSL
11 10 (1.32%) Network Security
12 9 (1.19%) Broadband
12 9 (1.19%) VLAN
13 8 (1.06%) Telnet
14 7 (0.93%) Wireless
15 6 (0.79%) HTTP
16 5 (0.66%) BGP
16 5 (0.66%) MPLS
16 5 (0.66%) Structured Cabling
Database & Business Intelligence
1 31 (4.10%) Power BI
2 27 (3.57%) SQL Server
3 15 (1.98%) Azure SQL Database
4 8 (1.06%) MySQL
5 6 (0.79%) Oracle Database
6 4 (0.53%) PostgreSQL
6 4 (0.53%) Relational Database
7 3 (0.40%) MongoDB
8 2 (0.26%) InfluxDB
8 2 (0.26%) SAP HANA
9 1 (0.13%) DynamoDB
9 1 (0.13%) Metadata
9 1 (0.13%) NoSQL
9 1 (0.13%) Oracle Exadata
9 1 (0.13%) RDBMS
9 1 (0.13%) Tableau
Development Applications
1 49 (6.48%) JIRA
2 13 (1.72%) GitLab
3 2 (0.26%) Eclipse
3 2 (0.26%) Jenkins
3 2 (0.26%) Rational Rhapsody
4 1 (0.13%) Atlassian Bamboo
4 1 (0.13%) Bitbucket
4 1 (0.13%) Cucumber
4 1 (0.13%) Cypress.io
4 1 (0.13%) Maven
4 1 (0.13%) Postman
4 1 (0.13%) REST Assured
4 1 (0.13%) SonarQube
General
1 383 (50.66%) Social Skills
2 126 (16.67%) Finance
3 77 (10.19%) Public Sector
4 73 (9.66%) Analytical Skills
5 54 (7.14%) Back Office
6 52 (6.88%) Inclusion and Diversity
7 49 (6.48%) French Language
8 31 (4.10%) Law
9 27 (3.57%) Organisational Skills
10 24 (3.17%) Banking
10 24 (3.17%) Legal
10 24 (3.17%) Retail
11 21 (2.78%) Manufacturing
12 14 (1.85%) Presentation Skills
13 11 (1.46%) Front Office
13 11 (1.46%) Games
13 11 (1.46%) Influencing Skills
14 8 (1.06%) Documentation Skills
14 8 (1.06%) Swedish Language
15 6 (0.79%) Marketing
Job Titles
1 160 (21.16%) Analyst
2 117 (15.48%) Support Engineer
3 91 (12.04%) Service Manager
4 89 (11.77%) Senior
5 79 (10.45%) Service Analyst
6 70 (9.26%) Service Desk Analyst
7 68 (8.99%) Support Analyst
8 64 (8.47%) IT Manager
9 59 (7.80%) IT Support
10 55 (7.28%) Applications Support
10 55 (7.28%) Desktop Engineer
10 55 (7.28%) Desktop Support
11 54 (7.14%) Site Engineer
12 53 (7.01%) Desktop Support Engineer
13 52 (6.88%) Lead
14 49 (6.48%) IT Services Manager
15 48 (6.35%) Infrastructure Engineer
16 46 (6.08%) IT Engineer
17 41 (5.42%) Architect
18 40 (5.29%) IT Analyst
Libraries, Frameworks & Software Standards
1 13 (1.72%) REST
1 13 (1.72%) SOAP
2 11 (1.46%) CSS
2 11 (1.46%) HTML
3 8 (1.06%) .NET
4 6 (0.79%) FIX Protocol
5 5 (0.66%) JSON
6 4 (0.53%) EDI
6 4 (0.53%) Middleware
6 4 (0.53%) OAuth
6 4 (0.53%) OpenID
6 4 (0.53%) YAML
7 3 (0.40%) AngularJS
7 3 (0.40%) OpenTelemetry
7 3 (0.40%) SAP Fiori
7 3 (0.40%) Web Services
7 3 (0.40%) XML
8 2 (0.26%) Microsoft Graph
8 2 (0.26%) React
8 2 (0.26%) WAMP
Miscellaneous
1 33 (4.37%) Data Centre
2 30 (3.97%) Onboarding
3 29 (3.84%) Driving Licence
4 28 (3.70%) Cyberattack
5 24 (3.17%) Management Information System
6 22 (2.91%) Hybrid Cloud
7 17 (2.25%) CMDB
8 14 (1.85%) Enterprise Software
9 13 (1.72%) Product Ownership
10 12 (1.59%) Self-Motivation
11 11 (1.46%) Client/Server
12 9 (1.19%) Cloud Native
12 9 (1.19%) Clustering
12 9 (1.19%) Legacy Systems
13 8 (1.06%) Cyber Threat
13 8 (1.06%) Social Media
13 8 (1.06%) Video Conferencing
14 7 (0.93%) Analytical Mindset
15 6 (0.79%) Security Operations Centre
15 6 (0.79%) Virtual Team
Operating Systems
1 214 (28.31%) Windows
2 87 (11.51%) Windows 10
3 54 (7.14%) Linux
4 46 (6.08%) Windows Server
5 26 (3.44%) Apple iOS
6 25 (3.31%) Android
7 17 (2.25%) Unix
8 10 (1.32%) Red Hat Enterprise Linux
9 6 (0.79%) Mac OS
10 4 (0.53%) CentOS
11 3 (0.40%) Debian
11 3 (0.40%) Ubuntu
11 3 (0.40%) VMS
11 3 (0.40%) Windows Server 2016
12 2 (0.26%) Windows Server 2019
13 1 (0.13%) AIX
13 1 (0.13%) Solaris
Processes & Methodologies
1 229 (30.29%) Continuous Improvement
2 208 (27.51%) Problem-Solving
3 203 (26.85%) Customer Service
4 197 (26.06%) ITSM
5 173 (22.88%) Service Management
6 142 (18.78%) Service Delivery
7 114 (15.08%) Cybersecurity
8 101 (13.36%) Agile
9 90 (11.90%) Mentoring
10 88 (11.64%) Stakeholder Management
11 84 (11.11%) DevOps
12 82 (10.85%) Change Management
13 71 (9.39%) Coaching
14 69 (9.13%) Analytics
14 69 (9.13%) Performance Metrics
15 67 (8.86%) Customer Experience
16 63 (8.33%) Roadmaps
16 63 (8.33%) Stakeholder Engagement
17 61 (8.07%) Project Delivery
18 60 (7.94%) Patch Management
Programming Languages
1 67 (8.86%) SQL
2 64 (8.47%) PowerShell
3 27 (3.57%) Python
4 21 (2.78%) JavaScript
5 13 (1.72%) Bash
6 10 (1.32%) C#
7 8 (1.06%) T-SQL
8 6 (0.79%) Clojure
9 5 (0.66%) Java
10 4 (0.53%) Bicep
11 3 (0.40%) Google Apps Script
11 3 (0.40%) Korn
11 3 (0.40%) Perl
11 3 (0.40%) Ruby
12 1 (0.13%) Apex Code
12 1 (0.13%) Groovy
12 1 (0.13%) Kusto Query Language
12 1 (0.13%) PL/SQL
12 1 (0.13%) Shell Script
12 1 (0.13%) TypeScript
Qualifications
1 211 (27.91%) Degree
2 133 (17.59%) Security Cleared
3 109 (14.42%) Microsoft Certification
4 108 (14.29%) SC Cleared
5 70 (9.26%) AWS Certification
6 65 (8.60%) MCSE
7 50 (6.61%) CTC Cleared
8 35 (4.63%) ITIL Certification
9 33 (4.37%) DBS Check
10 31 (4.10%) Cisco Certification
11 28 (3.70%) Azure Certification
12 23 (3.04%) Computer Science Degree
12 23 (3.04%) PMI Certification
13 20 (2.65%) DV Cleared
13 20 (2.65%) PMP
14 19 (2.51%) ITIL Foundation Certificate
15 18 (2.38%) CCNA
16 14 (1.85%) BPSS Clearance
17 12 (1.59%) CISSP
18 11 (1.46%) A+ Certification
Quality Assurance & Compliance
1 99 (13.10%) SLA
2 84 (11.11%) QA
3 36 (4.76%) Cyber Essentials
4 32 (4.23%) NIST
5 31 (4.10%) GDPR
5 31 (4.10%) ISO/IEC 27001
6 20 (2.65%) Cyber Essentials PLUS
7 10 (1.32%) Data Quality
7 10 (1.32%) PCI DSS
8 6 (0.79%) GRC
9 4 (0.53%) SOC 2
10 3 (0.40%) COBIT
10 3 (0.40%) ISO 22301
10 3 (0.40%) ISO 9001
11 2 (0.26%) Accessibility
11 2 (0.26%) Def Stans
11 2 (0.26%) ISO 9000
11 2 (0.26%) ISO/IEC 15288
11 2 (0.26%) PMO
11 2 (0.26%) Sarbanes-Oxley
System Software
1 104 (13.76%) Active Directory
2 22 (2.91%) VMware Infrastructure
3 12 (1.59%) Hyper-V
4 11 (1.46%) Docker
5 9 (1.19%) BitLocker
6 6 (0.79%) Virtual Machines
6 6 (0.79%) vSphere
7 5 (0.66%) Virtual Desktop
7 5 (0.66%) VMware ESXi
8 4 (0.53%) Microsoft Virtual Server
8 4 (0.53%) Veritas Cluster Server
8 4 (0.53%) Virtual Servers
8 4 (0.53%) VMware NSX
9 3 (0.40%) Slurm Workload Manager
9 3 (0.40%) Terminal Services
10 2 (0.26%) Citrix Hypervisor
10 2 (0.26%) KVM
10 2 (0.26%) Oracle RAC
11 1 (0.13%) Firmware
11 1 (0.13%) vCloud
Systems Management
1 70 (9.26%) Microsoft Intune
2 36 (4.76%) Ansible
3 31 (4.10%) SCCM
4 25 (3.31%) Terraform
5 21 (2.78%) Kubernetes
6 12 (1.59%) Grafana
7 10 (1.32%) Jamf Pro
8 8 (1.06%) Puppet
8 8 (1.06%) Single Sign-On
9 6 (0.79%) Prometheus
10 5 (0.66%) vCenter Server
10 5 (0.66%) ZABBIX
11 4 (0.53%) Graylog
12 3 (0.40%) Check_MK
12 3 (0.40%) PaperCut
13 2 (0.26%) Active Directory Federation Services
13 2 (0.26%) Argo
13 2 (0.26%) Autotask
13 2 (0.26%) Proxmox
13 2 (0.26%) Salt
Vendors
1 344 (45.50%) Microsoft
2 169 (22.35%) ServiceNow
3 89 (11.77%) Cisco
4 28 (3.70%) VMware
5 19 (2.51%) Apple
6 18 (2.38%) Oracle
7 17 (2.25%) Meraki
8 15 (1.98%) Splunk
9 14 (1.85%) Fortinet
10 13 (1.72%) Salesforce
11 11 (1.46%) Citrix
11 11 (1.46%) Northgate
11 11 (1.46%) Red Hat
12 9 (1.19%) Google
12 9 (1.19%) IFS
13 8 (1.06%) Dynatrace
13 8 (1.06%) Samsung
13 8 (1.06%) SAP
14 7 (0.93%) BMC
14 7 (0.93%) SonicWALL