Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 11 September 2026, with comparisons to the same periods in the previous two years.

6 months to
11 Sep 2026
Same period 2025 Same period 2024
Rank 53 81 45
Rank change year-on-year +28 -36 +6
Permanent jobs citing ITIL 1,061 701 1,161
As % of all permanent jobs with remote/hybrid work options 4.42% 4.32% 4.95%
As % of the Processes & Methodologies category 5.40% 4.64% 5.65%
Number of salaries quoted 687 538 688
10th Percentile £29,176 £29,750 £31,250
25th Percentile £40,000 £35,000 £40,702
Median annual salary (50th Percentile) £55,000 £50,860 £54,750
Median % change year-on-year +8.14% -7.10% +4.29%
75th Percentile £75,000 £67,500 £64,108
90th Percentile £86,183 £93,750 £77,875
UK median annual salary £52,500 £45,285 £50,000
% change year-on-year +15.93% -9.43% -0.06%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,633 15,114 20,558
As % of all permanent jobs with a WFH option 81.88% 93.04% 87.64%
Number of salaries quoted 14,127 8,686 12,990
10th Percentile £34,000 £29,750 £35,250
25th Percentile £44,750 £40,250 £45,000
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £100,000
UK median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% -4.17%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 11 September 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 97 (9.14%) SharePoint
2 52 (4.90%) Microsoft Exchange
3 13 (1.23%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) OpenStack
4 3 (0.28%) SAS
5 2 (0.19%) Apache Airflow
5 2 (0.19%) CMS
5 2 (0.19%) Oracle Workflow
Applications
1 102 (9.61%) Microsoft Office
2 25 (2.36%) Microsoft Excel
3 14 (1.32%) Microsoft Project
4 11 (1.04%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.64%) Remedy ITSM
2 8 (0.75%) Dynamics CRM
3 6 (0.57%) Shopify
3 6 (0.57%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 2 (0.19%) Carpe Diem
5 2 (0.19%) Dynamics NAV
5 2 (0.19%) Elite 3E
5 2 (0.19%) Oracle Financials
5 2 (0.19%) Oracle iProcurement
5 2 (0.19%) SAP ERP
5 2 (0.19%) SAP QM
6 1 (0.094%) Dynamics GP
6 1 (0.094%) OpenText VIM for SAP
6 1 (0.094%) Oracle ERP
6 1 (0.094%) Oracle Payables
6 1 (0.094%) Sage 200
6 1 (0.094%) Sparx Enterprise Architect
6 1 (0.094%) SystmOne
Cloud Services
1 316 (29.78%) Azure
2 293 (27.62%) Microsoft 365
3 178 (16.78%) AWS
4 170 (16.02%) Entra ID
5 134 (12.63%) SaaS
6 54 (5.09%) Power Platform
7 42 (3.96%) OneDrive
8 25 (2.36%) PowerApps
9 23 (2.17%) Dynamics 365
10 22 (2.07%) Microsoft Purview
10 22 (2.07%) Power Automate
11 17 (1.60%) GCP
12 12 (1.13%) Datadog
13 9 (0.85%) AWS CloudFormation
13 9 (0.85%) Azure Sentinel
14 8 (0.75%) GitHub
15 7 (0.66%) Amazon EKS
15 7 (0.66%) Cloud Computing
15 7 (0.66%) Google Workspace
15 7 (0.66%) Microsoft Copilot
Communications & Networking
1 78 (7.35%) Firewall
2 52 (4.90%) VPN
3 50 (4.71%) DNS
4 43 (4.05%) DHCP
5 35 (3.30%) TCP/IP
5 35 (3.30%) WAN
6 33 (3.11%) Network Security
7 32 (3.02%) LAN
8 28 (2.64%) Wi-Fi
9 18 (1.70%) Wireless
10 14 (1.32%) VLAN
11 11 (1.04%) Unified Communications
12 7 (0.66%) BGP
12 7 (0.66%) IP Telephony
12 7 (0.66%) MPLS
12 7 (0.66%) SD-WAN
12 7 (0.66%) VoIP
13 6 (0.57%) Software-Defined Networking
14 4 (0.38%) Cisco ISE
14 4 (0.38%) Remote Desktop
Database & Business Intelligence
1 32 (3.02%) Power BI
2 20 (1.89%) SQL Server
3 13 (1.23%) Azure SQL Database
4 8 (0.75%) Oracle Database
5 5 (0.47%) MySQL
6 3 (0.28%) MongoDB
6 3 (0.28%) PostgreSQL
6 3 (0.28%) Relational Database
7 2 (0.19%) DynamoDB
7 2 (0.19%) Oracle BI Publisher
8 1 (0.094%) Big Data
8 1 (0.094%) GIS
8 1 (0.094%) Oracle Exadata
8 1 (0.094%) RDBMS
Development Applications
1 70 (6.60%) JIRA
2 10 (0.94%) GitLab
3 4 (0.38%) Atlassian Bamboo
3 4 (0.38%) Bitbucket
3 4 (0.38%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.094%) Cucumber
5 1 (0.094%) Postman
5 1 (0.094%) REST Assured
General
1 562 (52.97%) Social Skills
2 216 (20.36%) Finance
3 132 (12.44%) Analytical Skills
4 104 (9.80%) Law
4 104 (9.80%) Public Sector
5 87 (8.20%) Legal
6 60 (5.66%) Banking
7 54 (5.09%) Influencing Skills
8 51 (4.81%) Organisational Skills
9 48 (4.52%) Swedish Language
10 46 (4.34%) Inclusion and Diversity
11 37 (3.49%) Manufacturing
12 31 (2.92%) Telecoms
13 27 (2.54%) Retail
14 22 (2.07%) Presentation Skills
15 20 (1.89%) French Language
16 19 (1.79%) Games
17 14 (1.32%) Aerospace
17 14 (1.32%) Documentation Skills
18 12 (1.13%) Advertising
Job Titles
1 212 (19.98%) Analyst
2 168 (15.83%) IT Manager
3 167 (15.74%) Senior
4 147 (13.85%) Service Manager
5 106 (9.99%) IT Services Manager
6 102 (9.61%) Service Analyst
7 89 (8.39%) Support Analyst
8 88 (8.29%) Service Desk Analyst
9 87 (8.20%) IT Support
9 87 (8.20%) Senior Manager
10 67 (6.31%) Architect
11 66 (6.22%) Lead
11 66 (6.22%) Support Engineer
12 49 (4.62%) IT Engineer
12 49 (4.62%) Resilience Manager
13 45 (4.24%) IT Analyst
13 45 (4.24%) IT Support Engineer
14 42 (3.96%) Applications Support
15 40 (3.77%) Infrastructure Engineer
16 36 (3.39%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.71%) Middleware
2 32 (3.02%) Terraform
3 14 (1.32%) REST
3 14 (1.32%) SOAP
4 6 (0.57%) .NET
4 6 (0.57%) Web Services
5 4 (0.38%) EDI
5 4 (0.38%) OAuth
5 4 (0.38%) OpenID
6 3 (0.28%) AngularJS
6 3 (0.28%) React
6 3 (0.28%) YAML
7 2 (0.19%) 802.1X
7 2 (0.19%) CSS
7 2 (0.19%) Gherkin
7 2 (0.19%) HTML
7 2 (0.19%) Kafka
7 2 (0.19%) SAP Fiori
7 2 (0.19%) Spring Boot
7 2 (0.19%) XML
Miscellaneous
1 54 (5.09%) Cyber Threat
2 50 (4.71%) Management Information System
3 41 (3.86%) Onboarding
4 40 (3.77%) Data Centre
5 37 (3.49%) Self-Motivation
6 31 (2.92%) Driving Licence
7 28 (2.64%) Enterprise Software
8 25 (2.36%) CMDB
8 25 (2.36%) Cyberattack
9 23 (2.17%) Hybrid Cloud
10 17 (1.60%) Product Ownership
11 11 (1.04%) Operational Technology
12 10 (0.94%) Client/Server
13 9 (0.85%) Cloud Native
13 9 (0.85%) Legacy Systems
13 9 (0.85%) PKI
14 8 (0.75%) AS400
14 8 (0.75%) Greenfield Project
15 7 (0.66%) CCTV
15 7 (0.66%) LIMS
Operating Systems
1 181 (17.06%) Windows
2 65 (6.13%) Windows Server
3 34 (3.20%) Linux
4 29 (2.73%) Windows 10
5 15 (1.41%) Android
6 14 (1.32%) Apple iOS
6 14 (1.32%) Mac OS
7 9 (0.85%) Unix
8 6 (0.57%) Red Hat Enterprise Linux
9 5 (0.47%) Windows Server 2016
9 5 (0.47%) Windows Server 2019
10 4 (0.38%) CentOS
11 3 (0.28%) Debian
11 3 (0.28%) VMS
12 2 (0.19%) AIX
12 2 (0.19%) Solaris
12 2 (0.19%) Windows Server 2012
13 1 (0.094%) Ubuntu
Processes & Methodologies
1 370 (34.87%) Continuous Improvement
2 327 (30.82%) ITSM
3 295 (27.80%) Problem-Solving
4 289 (27.24%) Service Management
5 235 (22.15%) Customer Service
6 217 (20.45%) Stakeholder Management
7 203 (19.13%) Agile
8 199 (18.76%) Stakeholder Engagement
9 189 (17.81%) Service Delivery
10 178 (16.78%) Mentoring
11 175 (16.49%) Project Delivery
12 158 (14.89%) Cybersecurity
13 140 (13.20%) PRINCE2
14 132 (12.44%) Information Security
15 126 (11.88%) AI
16 125 (11.78%) Change Management
17 117 (11.03%) DevOps
18 109 (10.27%) Collaborative Working
19 106 (9.99%) TOGAF
20 104 (9.80%) Project Management
Programming Languages
1 88 (8.29%) PowerShell
2 58 (5.47%) SQL
3 31 (2.92%) Python
4 18 (1.70%) JavaScript
5 13 (1.23%) Bash
6 9 (0.85%) Java
7 8 (0.75%) Clojure
7 8 (0.75%) RPG
8 7 (0.66%) T-SQL
9 6 (0.57%) Bicep
10 3 (0.28%) PL/SQL
10 3 (0.28%) Ruby
11 2 (0.19%) C#
11 2 (0.19%) Google Apps Script
11 2 (0.19%) Groovy
11 2 (0.19%) Korn
11 2 (0.19%) TypeScript
12 1 (0.094%) Apex Code
12 1 (0.094%) Shell Script
12 1 (0.094%) VBScript
Qualifications
1 235 (22.15%) Degree
2 126 (11.88%) Security Cleared
3 116 (10.93%) CISSP
4 114 (10.74%) CISM
5 105 (9.90%) ITIL Certification
5 105 (9.90%) Microsoft Certification
6 91 (8.58%) SC Cleared
7 83 (7.82%) AWS Certification
8 76 (7.16%) MCSE
9 66 (6.22%) DBS Check
10 62 (5.84%) A+ Certification
11 61 (5.75%) Network+ Certification
12 51 (4.81%) Azure Certification
12 51 (4.81%) PMP
13 46 (4.34%) PMI Certification
14 44 (4.15%) Cisco Certification
15 33 (3.11%) DV Cleared
16 28 (2.64%) Computer Science Degree
17 26 (2.45%) CCNA
18 24 (2.26%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 101 (9.52%) SLA
2 100 (9.43%) QA
3 81 (7.63%) NIST
4 55 (5.18%) Cyber Essentials
4 55 (5.18%) ISO 22301
5 52 (4.90%) GDPR
6 50 (4.71%) ISO/IEC 27001
7 22 (2.07%) Cyber Essentials PLUS
8 21 (1.98%) PCI DSS
9 15 (1.41%) COBIT
9 15 (1.41%) ISO/IEC 20000
10 13 (1.23%) ISO 9001
11 11 (1.04%) Data Quality
11 11 (1.04%) PMO
12 7 (0.66%) GxP
13 6 (0.57%) Accessibility
14 5 (0.47%) GRC
15 4 (0.38%) Def Stans
15 4 (0.38%) ISO 9000
15 4 (0.38%) ISO/IEC 15288
System Software
1 190 (17.91%) Active Directory
2 39 (3.68%) Hyper-V
3 34 (3.20%) VMware Infrastructure
4 9 (0.85%) BitLocker
5 8 (0.75%) Virtual Desktop
5 8 (0.75%) VMware NSX
5 8 (0.75%) vSphere
6 7 (0.66%) Virtual Machines
7 6 (0.57%) Docker
8 4 (0.38%) KVM
8 4 (0.38%) Slurm Workload Manager
8 4 (0.38%) VMware ESXi
9 3 (0.28%) Microsoft Virtual Server
9 3 (0.28%) Terminal Services
9 3 (0.28%) Virtual Servers
10 2 (0.19%) Oracle RAC
11 1 (0.094%) Citrix Hypervisor
11 1 (0.094%) GPFS
11 1 (0.094%) Lustre
Systems Management
1 150 (14.14%) Microsoft Intune
2 39 (3.68%) Ansible
3 36 (3.39%) SCCM
4 22 (2.07%) Grafana
5 16 (1.51%) Kubernetes
6 12 (1.13%) ZABBIX
7 7 (0.66%) FortiGate
7 7 (0.66%) Jamf Pro
8 6 (0.57%) Graylog
8 6 (0.57%) Single Sign-On
8 6 (0.57%) Systems Management Server (SMS)
9 5 (0.47%) Puppet
9 5 (0.47%) vCenter Server
10 4 (0.38%) Autotask
10 4 (0.38%) Prometheus
10 4 (0.38%) Proxmox
11 3 (0.28%) Check_MK
12 2 (0.19%) Argo
12 2 (0.19%) HP Fortify
12 2 (0.19%) Salt
Vendors
1 433 (40.81%) Microsoft
2 216 (20.36%) ServiceNow
3 54 (5.09%) CyberArk
4 50 (4.71%) VMware
5 42 (3.96%) Cisco
6 28 (2.64%) Remedy
7 27 (2.54%) Fortinet
7 27 (2.54%) SonicWALL
8 20 (1.89%) BMC
9 19 (1.79%) Oracle
10 16 (1.51%) YouTube
11 14 (1.32%) Dynatrace
11 14 (1.32%) Mitel
12 13 (1.23%) Apple
13 11 (1.04%) Veeam
14 10 (0.94%) Meraki
14 10 (0.94%) Workday
15 9 (0.85%) Citrix
15 9 (0.85%) Palo Alto
15 9 (0.85%) Splunk