Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 1 April 2026, with comparisons to the same periods in the previous two years.

6 months to
1 Apr 2026
Same period 2025 Same period 2024
Rank 41 50 45
Rank change year-on-year +9 -5 +17
Permanent jobs citing ITIL 835 716 1,688
As % of all permanent jobs with remote/hybrid work options 4.99% 5.59% 5.43%
As % of the Processes & Methodologies category 5.96% 5.89% 5.93%
Number of salaries quoted 527 542 1,392
10th Percentile £29,350 £31,250 £30,750
25th Percentile £35,000 £41,250 £39,000
Median annual salary (50th Percentile) £51,500 £55,000 £54,043
Median % change year-on-year -6.36% +1.77% +8.09%
75th Percentile £69,390 £68,568 £65,000
90th Percentile £85,000 £81,250 £78,750
UK median annual salary £50,000 £50,221 £50,000
% change year-on-year -0.44% +0.44% +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,015 12,148 28,480
As % of all permanent jobs with a WFH option 83.70% 94.82% 91.69%
Number of salaries quoted 9,753 8,786 23,233
10th Percentile £31,250 £32,500 £33,754
25th Percentile £42,750 £46,250 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £81,250 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -10.57%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 1 April 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 72 (8.62%) SharePoint
2 58 (6.95%) Microsoft Exchange
3 5 (0.60%) Confluence
3 5 (0.60%) OpenStack
3 5 (0.60%) Tomcat
3 5 (0.60%) WebSphere
3 5 (0.60%) WebSphere Application Server
4 4 (0.48%) IIS
5 3 (0.36%) ArcGIS
6 2 (0.24%) Apache Airflow
7 1 (0.12%) CMS
7 1 (0.12%) Oracle Workflow
Applications
1 185 (22.16%) Microsoft Office
2 21 (2.51%) Microsoft Excel
3 19 (2.28%) Microsoft Project
4 6 (0.72%) Microsoft PowerPoint
5 4 (0.48%) MS Visio
Business Applications
1 12 (1.44%) NEC Housing
2 10 (1.20%) Remedy ITSM
3 5 (0.60%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) Sage 200
4 3 (0.36%) Sage 50
4 3 (0.36%) Sage CRM
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 339 (40.60%) Microsoft 365
2 215 (25.75%) Azure
3 166 (19.88%) AWS
4 129 (15.45%) Entra ID
5 38 (4.55%) Power Platform
6 35 (4.19%) SaaS
7 21 (2.51%) OneDrive
8 16 (1.92%) Azure DevOps
9 14 (1.68%) GCP
10 12 (1.44%) AWS CloudFormation
10 12 (1.44%) Dynamics 365
11 10 (1.20%) Datadog
12 9 (1.08%) Azure Monitor
12 9 (1.08%) Google Workspace
13 8 (0.96%) Mimecast
13 8 (0.96%) PowerApps
14 7 (0.84%) GitHub
15 6 (0.72%) Amazon EKS
15 6 (0.72%) Power Automate
16 5 (0.60%) GitHub Actions
Communications & Networking
1 54 (6.47%) DNS
2 51 (6.11%) VPN
3 50 (5.99%) Firewall
4 41 (4.91%) WAN
5 36 (4.31%) DHCP
6 32 (3.83%) LAN
7 28 (3.35%) Wi-Fi
8 24 (2.87%) TCP/IP
9 19 (2.28%) VLAN
10 18 (2.16%) SSL
11 16 (1.92%) VoIP
12 15 (1.80%) SD-WAN
13 11 (1.32%) Network Security
13 11 (1.32%) Telnet
14 9 (1.08%) Broadband
15 8 (0.96%) HTTP
16 7 (0.84%) IP Telephony
16 7 (0.84%) Wireless
17 6 (0.72%) Structured Cabling
18 5 (0.60%) Remote Desktop
Database & Business Intelligence
1 30 (3.59%) Power BI
2 28 (3.35%) SQL Server
3 14 (1.68%) Azure SQL Database
4 9 (1.08%) MySQL
5 7 (0.84%) PostgreSQL
6 5 (0.60%) DB2
6 5 (0.60%) NoSQL
7 4 (0.48%) Tableau
8 3 (0.36%) MongoDB
8 3 (0.36%) Relational Database
9 2 (0.24%) Amazon RDS
9 2 (0.24%) InfluxDB
9 2 (0.24%) Oracle Database
9 2 (0.24%) SAP HANA
9 2 (0.24%) SQL Server Integration Services
10 1 (0.12%) Crystal Reports
10 1 (0.12%) Metadata
10 1 (0.12%) RDBMS
10 1 (0.12%) SQL Server Reporting Services
Development Applications
1 47 (5.63%) JIRA
2 12 (1.44%) GitLab
3 5 (0.60%) Jenkins
4 2 (0.24%) Rational Rhapsody
5 1 (0.12%) Visual Studio
General
1 414 (49.58%) Social Skills
2 129 (15.45%) Finance
3 88 (10.54%) French Language
4 70 (8.38%) Analytical Skills
5 69 (8.26%) Back Office
6 51 (6.11%) Swedish Language
7 48 (5.75%) Public Sector
8 38 (4.55%) Inclusion and Diversity
9 34 (4.07%) Banking
10 32 (3.83%) Organisational Skills
11 31 (3.71%) Law
12 25 (2.99%) Legal
13 21 (2.51%) Retail
14 15 (1.80%) Telecoms
15 13 (1.56%) Front Office
15 13 (1.56%) Presentation Skills
16 11 (1.32%) Manufacturing
17 10 (1.20%) Games
18 6 (0.72%) Aerospace
18 6 (0.72%) Marketing
Job Titles
1 199 (23.83%) Analyst
2 137 (16.41%) Support Engineer
3 106 (12.69%) Service Analyst
4 105 (12.57%) Lead
5 101 (12.10%) Service Desk Analyst
6 79 (9.46%) IT Support
7 76 (9.10%) Senior
8 74 (8.86%) Support Analyst
9 66 (7.90%) Desktop Engineer
9 66 (7.90%) Desktop Support
10 64 (7.66%) Desktop Support Engineer
11 63 (7.54%) Service Manager
11 63 (7.54%) Site Engineer
12 59 (7.07%) IT Analyst
13 57 (6.83%) Applications Support
14 49 (5.87%) IT Manager
15 48 (5.75%) IT Engineer
16 45 (5.39%) Infrastructure Engineer
17 38 (4.55%) IT Support Engineer
18 36 (4.31%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 13 (1.56%) CSS
1 13 (1.56%) HTML
2 10 (1.20%) JSON
3 8 (0.96%) FIX Protocol
4 7 (0.84%) XML
5 6 (0.72%) .NET
5 6 (0.72%) REST
5 6 (0.72%) SOAP
6 5 (0.60%) Elastic Stack
6 5 (0.60%) LAPP Stack
6 5 (0.60%) LDAP
6 5 (0.60%) OAuth
6 5 (0.60%) WebSphere MQ
6 5 (0.60%) YAML
7 4 (0.48%) EDI
7 4 (0.48%) Middleware
7 4 (0.48%) OpenID
7 4 (0.48%) OpenTelemetry
8 2 (0.24%) Kafka
8 2 (0.24%) RabbitMQ
Miscellaneous
1 76 (9.10%) Cyber Threat
2 70 (8.38%) Security Operations Centre
3 68 (8.14%) Cyber Kill Chain
3 68 (8.14%) Operational Technology
4 41 (4.91%) Driving Licence
5 33 (3.95%) Management Information System
6 32 (3.83%) Onboarding
7 31 (3.71%) Data Centre
8 17 (2.04%) Cyberattack
9 16 (1.92%) CMDB
10 15 (1.80%) Enterprise Software
11 12 (1.44%) Legacy Systems
12 11 (1.32%) Client/Server
13 10 (1.20%) Hybrid Cloud
13 10 (1.20%) Self-Motivation
13 10 (1.20%) Social Media
14 9 (1.08%) Cloud Native
14 9 (1.08%) Clustering
15 8 (0.96%) Equities
15 8 (0.96%) Fixed Income
Operating Systems
1 265 (31.74%) Windows
2 99 (11.86%) Windows 10
3 80 (9.58%) Linux
4 79 (9.46%) Windows Server
5 27 (3.23%) Unix
6 23 (2.75%) Apple iOS
7 22 (2.63%) Android
8 12 (1.44%) Red Hat Enterprise Linux
9 10 (1.20%) Mac OS
10 4 (0.48%) Windows Server 2016
11 3 (0.36%) VMS
12 2 (0.24%) CentOS
12 2 (0.24%) Debian
12 2 (0.24%) Ubuntu
12 2 (0.24%) Windows Server 2012
13 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 258 (30.90%) Customer Service
2 226 (27.07%) ITSM
3 214 (25.63%) Continuous Improvement
4 207 (24.79%) Problem-Solving
5 157 (18.80%) Mentoring
6 151 (18.08%) Service Management
7 140 (16.77%) Stakeholder Management
8 137 (16.41%) Service Delivery
9 132 (15.81%) Coaching
10 130 (15.57%) Cybersecurity
11 119 (14.25%) Roadmaps
12 97 (11.62%) Performance Metrics
13 88 (10.54%) DevOps
14 87 (10.42%) Agile
14 87 (10.42%) Risk Management
15 86 (10.30%) Change Management
16 85 (10.18%) Business Strategy
17 84 (10.06%) Customer Experience
18 81 (9.70%) Analytics
19 77 (9.22%) Vulnerability Management
Programming Languages
1 71 (8.50%) SQL
2 65 (7.78%) PowerShell
3 35 (4.19%) Python
4 23 (2.75%) JavaScript
5 15 (1.80%) Bash
6 9 (1.08%) C#
7 8 (0.96%) T-SQL
8 5 (0.60%) Bicep
9 3 (0.36%) Google Apps Script
9 3 (0.36%) Perl
9 3 (0.36%) R
10 2 (0.24%) Korn
10 2 (0.24%) PL/SQL
11 1 (0.12%) Shell Script
11 1 (0.12%) VB.NET
Qualifications
1 248 (29.70%) Degree
2 151 (18.08%) Microsoft Certification
3 121 (14.49%) Security Cleared
4 110 (13.17%) SC Cleared
5 104 (12.46%) AWS Certification
6 102 (12.22%) MCSE
7 60 (7.19%) CTC Cleared
8 40 (4.79%) ITIL Certification
9 35 (4.19%) Cisco Certification
10 31 (3.71%) ITIL Foundation Certificate
11 30 (3.59%) DBS Check
12 26 (3.11%) CCNA
12 26 (3.11%) Computer Science Degree
13 22 (2.63%) Azure Certification
14 18 (2.16%) CISSP
15 17 (2.04%) PMI Certification
16 16 (1.92%) PMP
17 14 (1.68%) CCNP
17 14 (1.68%) Microsoft Certified Professional
17 14 (1.68%) Network+ Certification
Quality Assurance & Compliance
1 108 (12.93%) SLA
2 104 (12.46%) QA
3 103 (12.34%) ISO/IEC 27001
4 86 (10.30%) NIST
5 68 (8.14%) ISO/IEC 27005
6 38 (4.55%) Cyber Essentials
7 19 (2.28%) GDPR
8 15 (1.80%) Cyber Essentials PLUS
9 13 (1.56%) Data Quality
10 8 (0.96%) GRC
11 6 (0.72%) PCI DSS
12 4 (0.48%) COBIT
12 4 (0.48%) SOC 2
13 2 (0.24%) Accessibility
13 2 (0.24%) ISO/IEC 19770
13 2 (0.24%) NCSC
13 2 (0.24%) Sarbanes-Oxley
14 1 (0.12%) ISO 22301
14 1 (0.12%) ISO/IEC 20000
14 1 (0.12%) PMO
System Software
1 114 (13.65%) Active Directory
2 23 (2.75%) Hyper-V
3 21 (2.51%) VMware Infrastructure
4 13 (1.56%) Docker
5 10 (1.20%) Virtual Machines
6 4 (0.48%) Veritas Cluster Server
6 4 (0.48%) vSphere
7 3 (0.36%) BitLocker
7 3 (0.36%) Microsoft Virtual Server
7 3 (0.36%) Virtual Desktop
7 3 (0.36%) Virtual Servers
7 3 (0.36%) VMware ESXi
8 2 (0.24%) Slurm Workload Manager
8 2 (0.24%) VMware NSX
9 1 (0.12%) Citrix Hypervisor
9 1 (0.12%) Firmware
9 1 (0.12%) Oracle RAC
9 1 (0.12%) Terminal Services
9 1 (0.12%) vCloud
Systems Management
1 73 (8.74%) Microsoft Intune
2 33 (3.95%) Ansible
3 28 (3.35%) Terraform
4 21 (2.51%) SCCM
5 19 (2.28%) Kubernetes
6 14 (1.68%) Grafana
7 10 (1.20%) Jamf Pro
7 10 (1.20%) Prometheus
8 7 (0.84%) Puppet
8 7 (0.84%) Single Sign-On
9 4 (0.48%) PaperCut
10 3 (0.36%) Autotask
10 3 (0.36%) Check_MK
11 2 (0.24%) Active Directory Federation Services
11 2 (0.24%) Argo
11 2 (0.24%) Oracle RMAN
11 2 (0.24%) Salt
11 2 (0.24%) vCenter Server
11 2 (0.24%) ZABBIX
12 1 (0.12%) Oracle Enterprise Manager
Vendors
1 369 (44.19%) Microsoft
2 198 (23.71%) ServiceNow
3 109 (13.05%) Cisco
4 35 (4.19%) VMware
5 25 (2.99%) Apple
6 19 (2.28%) Meraki
6 19 (2.28%) Splunk
7 17 (2.04%) Oracle
8 13 (1.56%) BMC
8 13 (1.56%) Red Hat
9 11 (1.32%) Mitel
9 11 (1.32%) Northgate
9 11 (1.32%) Remedy
10 10 (1.20%) Citrix
10 10 (1.20%) Fortinet
10 10 (1.20%) Samsung
11 9 (1.08%) Google
12 8 (0.96%) Charles River
12 8 (0.96%) Sage
12 8 (0.96%) Salesforce