Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 26 June 2026, with comparisons to the same periods in the previous two years.

6 months to
26 Jun 2026
Same period 2025 Same period 2024
Rank 51 82 48
Rank change year-on-year +31 -34 +13
Permanent jobs citing ITIL 828 698 1,567
As % of all permanent jobs with remote/hybrid work options 4.06% 4.46% 4.63%
As % of the Processes & Methodologies category 4.94% 4.73% 5.21%
Number of salaries quoted 609 499 1,238
10th Percentile £30,770 £29,000 £31,250
25th Percentile £39,050 £36,250 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £52,888
Median % change year-on-year +4.76% -0.73% +0.74%
75th Percentile £71,250 £67,500 £65,000
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £50,000 £48,323
% change year-on-year +5.00% +3.47% -0.36%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 16,752 14,764 30,098
As % of all permanent jobs with a WFH option 82.21% 94.38% 88.98%
Number of salaries quoted 12,199 8,615 23,204
10th Percentile £35,000 £29,750 £33,750
25th Percentile £45,000 £41,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £79,688 £75,750
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.54%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 26 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (10.87%) SharePoint
2 48 (5.80%) Microsoft Exchange
3 8 (0.97%) Confluence
4 5 (0.60%) OpenStack
5 3 (0.36%) ArcGIS
5 3 (0.36%) CMS
5 3 (0.36%) SAS
6 2 (0.24%) Apache Airflow
7 1 (0.12%) IIS
Applications
1 133 (16.06%) Microsoft Office
2 22 (2.66%) Microsoft Excel
3 12 (1.45%) Microsoft Project
4 11 (1.33%) Microsoft PowerPoint
5 4 (0.48%) Windchill
6 2 (0.24%) MS Visio
6 2 (0.24%) Trello
Business Applications
1 14 (1.69%) Remedy ITSM
2 5 (0.60%) NEC Housing
3 4 (0.48%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) SAP ERP
5 2 (0.24%) SAP QM
6 1 (0.12%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) OpenText VIM for SAP
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Sparx Enterprise Architect
Cloud Services
1 328 (39.61%) Microsoft 365
2 219 (26.45%) Azure
3 143 (17.27%) Entra ID
4 126 (15.22%) AWS
5 50 (6.04%) SaaS
6 48 (5.80%) Power Platform
7 30 (3.62%) OneDrive
8 22 (2.66%) PowerApps
9 16 (1.93%) Microsoft Purview
10 15 (1.81%) Power Automate
11 13 (1.57%) Dynamics 365
12 10 (1.21%) AWS CloudFormation
13 9 (1.09%) Azure Sentinel
13 9 (1.09%) Google Workspace
14 8 (0.97%) Amazon EKS
14 8 (0.97%) Cloud Computing
15 7 (0.85%) Mimecast
16 6 (0.72%) Cloudflare
16 6 (0.72%) GCP
16 6 (0.72%) Microsoft Copilot
Communications & Networking
1 51 (6.16%) Firewall
2 45 (5.43%) DNS
2 45 (5.43%) VPN
3 33 (3.99%) DHCP
4 31 (3.74%) Wi-Fi
5 27 (3.26%) WAN
6 25 (3.02%) TCP/IP
7 23 (2.78%) LAN
8 15 (1.81%) Network Security
8 15 (1.81%) VoIP
9 12 (1.45%) Broadband
10 9 (1.09%) SD-WAN
10 9 (1.09%) VLAN
11 7 (0.85%) Wireless
12 5 (0.60%) Remote Desktop
13 4 (0.48%) BGP
13 4 (0.48%) MPLS
13 4 (0.48%) SSL
14 3 (0.36%) Cisco Firepower
14 3 (0.36%) NAS
Database & Business Intelligence
1 28 (3.38%) Power BI
2 23 (2.78%) SQL Server
3 12 (1.45%) Azure SQL Database
4 8 (0.97%) MySQL
4 8 (0.97%) Oracle Database
5 4 (0.48%) PostgreSQL
5 4 (0.48%) Relational Database
6 3 (0.36%) MongoDB
7 2 (0.24%) DynamoDB
7 2 (0.24%) InfluxDB
7 2 (0.24%) SAP HANA
8 1 (0.12%) Metadata
8 1 (0.12%) Oracle Exadata
8 1 (0.12%) RDBMS
8 1 (0.12%) Tableau
Development Applications
1 42 (5.07%) JIRA
2 12 (1.45%) GitLab
3 4 (0.48%) Eclipse
4 3 (0.36%) Atlassian Bamboo
4 3 (0.36%) Bitbucket
5 2 (0.24%) Cypress.io
5 2 (0.24%) Jenkins
5 2 (0.24%) Maven
5 2 (0.24%) Rational Rhapsody
5 2 (0.24%) SonarQube
6 1 (0.12%) Cucumber
6 1 (0.12%) Postman
6 1 (0.12%) REST Assured
General
1 435 (52.54%) Social Skills
2 137 (16.55%) Finance
3 88 (10.63%) Public Sector
4 81 (9.78%) Analytical Skills
5 52 (6.28%) Inclusion and Diversity
6 39 (4.71%) French Language
7 38 (4.59%) Back Office
7 38 (4.59%) Banking
8 35 (4.23%) Swedish Language
9 31 (3.74%) Organisational Skills
10 30 (3.62%) Influencing Skills
11 29 (3.50%) Law
12 25 (3.02%) Manufacturing
13 24 (2.90%) Legal
14 22 (2.66%) Games
15 17 (2.05%) Retail
16 8 (0.97%) Documentation Skills
17 7 (0.85%) Presentation Skills
18 5 (0.60%) Advertising
18 5 (0.60%) Front Office
Job Titles
1 172 (20.77%) Analyst
2 117 (14.13%) Support Engineer
3 99 (11.96%) Service Analyst
4 90 (10.87%) Senior
4 90 (10.87%) Service Desk Analyst
5 88 (10.63%) Service Manager
6 83 (10.02%) IT Manager
7 75 (9.06%) IT Support
8 60 (7.25%) Support Analyst
9 56 (6.76%) Applications Support
9 56 (6.76%) IT Engineer
10 54 (6.52%) Architect
11 53 (6.40%) Lead
12 48 (5.80%) IT Support Engineer
13 45 (5.43%) Infrastructure Engineer
14 42 (5.07%) IT Services Manager
15 39 (4.71%) Desktop Engineer
15 39 (4.71%) Desktop Support
15 39 (4.71%) IT Analyst
16 37 (4.47%) Desktop Support Engineer
Libraries, Frameworks & Software Standards
1 17 (2.05%) REST
1 17 (2.05%) SOAP
2 10 (1.21%) .NET
3 7 (0.85%) CSS
3 7 (0.85%) HTML
4 6 (0.72%) Web Services
5 4 (0.48%) Middleware
5 4 (0.48%) OAuth
5 4 (0.48%) OpenID
5 4 (0.48%) SAP Fiori
5 4 (0.48%) YAML
6 3 (0.36%) AngularJS
6 3 (0.36%) React
7 2 (0.24%) Gherkin
7 2 (0.24%) Jest
7 2 (0.24%) Kafka
7 2 (0.24%) Microsoft Graph
7 2 (0.24%) RabbitMQ
7 2 (0.24%) Spring Boot
7 2 (0.24%) WAMP
Miscellaneous
1 32 (3.86%) Cyberattack
2 31 (3.74%) Driving Licence
3 26 (3.14%) Data Centre
3 26 (3.14%) Onboarding
4 25 (3.02%) Hybrid Cloud
5 24 (2.90%) CMDB
6 18 (2.17%) Product Ownership
6 18 (2.17%) Self-Motivation
7 17 (2.05%) Management Information System
8 16 (1.93%) Enterprise Software
9 12 (1.45%) Cloud Native
9 12 (1.45%) Cyber Threat
10 11 (1.33%) Client/Server
11 10 (1.21%) Legacy Systems
12 9 (1.09%) Analytical Mindset
12 9 (1.09%) Housing Association
13 8 (0.97%) PKI
14 6 (0.72%) AS400
15 5 (0.60%) Replication
15 5 (0.60%) Video Conferencing
Operating Systems
1 192 (23.19%) Windows
2 65 (7.85%) Windows 10
3 39 (4.71%) Windows Server
4 37 (4.47%) Linux
5 28 (3.38%) Android
6 23 (2.78%) Apple iOS
7 9 (1.09%) Mac OS
7 9 (1.09%) Unix
8 6 (0.72%) Red Hat Enterprise Linux
9 5 (0.60%) Windows Server 2016
9 5 (0.60%) Windows Server 2019
10 4 (0.48%) CentOS
11 3 (0.36%) Debian
11 3 (0.36%) VMS
12 1 (0.12%) AIX
12 1 (0.12%) Solaris
12 1 (0.12%) Ubuntu
Processes & Methodologies
1 263 (31.76%) Continuous Improvement
2 256 (30.92%) ITSM
3 242 (29.23%) Problem-Solving
4 217 (26.21%) Customer Service
5 199 (24.03%) Service Management
6 162 (19.57%) Service Delivery
7 133 (16.06%) Stakeholder Management
8 125 (15.10%) Agile
9 108 (13.04%) Mentoring
10 103 (12.44%) Cybersecurity
11 87 (10.51%) Performance Metrics
12 84 (10.14%) Project Delivery
13 80 (9.66%) DevOps
14 76 (9.18%) Change Management
15 72 (8.70%) Project Management
16 70 (8.45%) Stakeholder Engagement
17 66 (7.97%) Roadmaps
18 65 (7.85%) Incident Management
19 63 (7.61%) Coaching
20 60 (7.25%) Decision-Making
Programming Languages
1 62 (7.49%) PowerShell
2 60 (7.25%) SQL
3 26 (3.14%) Python
4 24 (2.90%) JavaScript
5 15 (1.81%) Bash
6 8 (0.97%) C#
6 8 (0.97%) Clojure
6 8 (0.97%) Java
7 6 (0.72%) RPG
8 4 (0.48%) T-SQL
9 3 (0.36%) Bicep
9 3 (0.36%) Google Apps Script
9 3 (0.36%) Korn
9 3 (0.36%) Ruby
10 2 (0.24%) Groovy
10 2 (0.24%) Perl
10 2 (0.24%) TypeScript
11 1 (0.12%) PL/SQL
11 1 (0.12%) Shell Script
11 1 (0.12%) VBScript
Qualifications
1 233 (28.14%) Degree
2 134 (16.18%) Security Cleared
3 120 (14.49%) Microsoft Certification
4 107 (12.92%) SC Cleared
5 87 (10.51%) AWS Certification
6 80 (9.66%) MCSE
7 45 (5.43%) DBS Check
8 44 (5.31%) Azure Certification
9 40 (4.83%) ITIL Certification
10 35 (4.23%) PMI Certification
11 34 (4.11%) CTC Cleared
12 33 (3.99%) PMP
13 27 (3.26%) Cisco Certification
14 22 (2.66%) DV Cleared
15 20 (2.42%) PRINCE2 Practitioner
16 18 (2.17%) BPSS Clearance
16 18 (2.17%) Computer Science Degree
17 14 (1.69%) CCNA
18 13 (1.57%) ITIL Foundation Certificate
19 12 (1.45%) A+ Certification
Quality Assurance & Compliance
1 107 (12.92%) QA
2 100 (12.08%) SLA
3 47 (5.68%) Cyber Essentials
4 42 (5.07%) ISO/IEC 27001
5 37 (4.47%) GDPR
6 28 (3.38%) NIST
7 21 (2.54%) Cyber Essentials PLUS
8 14 (1.69%) PCI DSS
9 9 (1.09%) ISO 9001
10 7 (0.85%) Data Quality
10 7 (0.85%) PMO
11 5 (0.60%) COBIT
11 5 (0.60%) ISO 22301
12 4 (0.48%) Def Stans
12 4 (0.48%) GRC
12 4 (0.48%) ISO 9000
12 4 (0.48%) ISO/IEC 15288
13 1 (0.12%) Accessibility
13 1 (0.12%) ISO/IEC 20000
13 1 (0.12%) NCSC
System Software
1 118 (14.25%) Active Directory
2 24 (2.90%) Hyper-V
3 19 (2.29%) VMware Infrastructure
4 9 (1.09%) BitLocker
4 9 (1.09%) Docker
5 6 (0.72%) Microsoft Virtual Server
5 6 (0.72%) Virtual Servers
5 6 (0.72%) vSphere
6 5 (0.60%) VMware ESXi
7 4 (0.48%) KVM
7 4 (0.48%) Slurm Workload Manager
7 4 (0.48%) Virtual Desktop
7 4 (0.48%) VMware NSX
8 3 (0.36%) Terminal Services
8 3 (0.36%) Virtual Machines
9 2 (0.24%) Citrix Hypervisor
9 2 (0.24%) Oracle RAC
10 1 (0.12%) GPFS
10 1 (0.12%) Lustre
Systems Management
1 90 (10.87%) Microsoft Intune
2 34 (4.11%) SCCM
3 26 (3.14%) Ansible
4 21 (2.54%) Terraform
5 18 (2.17%) Kubernetes
6 12 (1.45%) Grafana
7 8 (0.97%) Single Sign-On
7 8 (0.97%) ZABBIX
8 7 (0.85%) Jamf Pro
8 7 (0.85%) Puppet
9 6 (0.72%) Autotask
9 6 (0.72%) Graylog
10 5 (0.60%) Prometheus
10 5 (0.60%) vCenter Server
11 4 (0.48%) Proxmox
12 3 (0.36%) Check_MK
12 3 (0.36%) Systems Management Server (SMS)
13 2 (0.24%) Oracle Enterprise Manager
13 2 (0.24%) Oracle RMAN
13 2 (0.24%) Salt
Vendors
1 392 (47.34%) Microsoft
2 211 (25.48%) ServiceNow
3 70 (8.45%) Cisco
4 23 (2.78%) VMware
5 19 (2.29%) Fortinet
5 19 (2.29%) Oracle
6 18 (2.17%) Meraki
7 17 (2.05%) Apple
8 15 (1.81%) SonicWALL
9 14 (1.69%) Remedy
10 12 (1.45%) Salesforce
11 11 (1.33%) BMC
11 11 (1.33%) IFS
11 11 (1.33%) SAP
11 11 (1.33%) Splunk
11 11 (1.33%) Veeam
12 9 (1.09%) Citrix
12 9 (1.09%) ConnectWise
12 9 (1.09%) Google
13 8 (0.97%) Samsung