Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 31 May 2026, with comparisons to the same periods in the previous two years.

6 months to
31 May 2026
Same period 2025 Same period 2024
Rank 50 83 49
Rank change year-on-year +33 -34 +11
Permanent jobs citing ITIL 796 665 1,608
As % of all permanent jobs with remote/hybrid work options 4.15% 4.45% 4.83%
As % of the Processes & Methodologies category 5.01% 4.70% 5.37%
Number of salaries quoted 579 483 1,305
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,050 £37,500 £40,000
Median annual salary (50th Percentile) £54,000 £52,500 £54,000
Median % change year-on-year +2.86% -2.78% +2.86%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £85,000 £83,750 £77,500
UK median annual salary £52,500 £50,000 £48,500
% change year-on-year +5.00% +3.09% +2.11%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,882 14,159 29,959
As % of all permanent jobs with a WFH option 82.77% 94.77% 89.99%
Number of salaries quoted 11,378 8,323 23,497
10th Percentile £35,000 £30,250 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.69%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 31 May 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (10.80%) SharePoint
2 50 (6.28%) Microsoft Exchange
3 6 (0.75%) Confluence
4 5 (0.63%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.25%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 135 (16.96%) Microsoft Office
2 18 (2.26%) Microsoft Excel
2 18 (2.26%) Microsoft Project
3 10 (1.26%) Microsoft PowerPoint
4 4 (0.50%) Windchill
5 1 (0.13%) MS Visio
Business Applications
1 11 (1.38%) NEC Housing
2 4 (0.50%) Remedy ITSM
3 3 (0.38%) Dynamics CRM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.25%) SAP ERP
4 2 (0.25%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 324 (40.70%) Microsoft 365
2 217 (27.26%) Azure
3 131 (16.46%) Entra ID
4 121 (15.20%) AWS
5 52 (6.53%) Power Platform
6 45 (5.65%) SaaS
7 30 (3.77%) OneDrive
8 21 (2.64%) PowerApps
9 15 (1.88%) Power Automate
10 12 (1.51%) Dynamics 365
11 9 (1.13%) AWS CloudFormation
11 9 (1.13%) Azure DevOps
11 9 (1.13%) Azure Sentinel
12 8 (1.01%) Amazon EKS
12 8 (1.01%) Cloud Computing
12 8 (1.01%) Google Workspace
13 7 (0.88%) GCP
13 7 (0.88%) Microsoft Purview
13 7 (0.88%) Mimecast
14 6 (0.75%) Microsoft Copilot
Communications & Networking
1 50 (6.28%) Firewall
2 49 (6.16%) DNS
3 43 (5.40%) VPN
4 35 (4.40%) WAN
5 33 (4.15%) DHCP
6 28 (3.52%) Wi-Fi
7 27 (3.39%) LAN
8 23 (2.89%) TCP/IP
9 20 (2.51%) VoIP
10 13 (1.63%) Network Security
11 12 (1.51%) SD-WAN
12 11 (1.38%) SSL
13 10 (1.26%) VLAN
14 8 (1.01%) Broadband
15 7 (0.88%) Wireless
16 6 (0.75%) HTTP
17 5 (0.63%) BGP
17 5 (0.63%) MPLS
17 5 (0.63%) Telnet
18 4 (0.50%) Structured Cabling
Database & Business Intelligence
1 33 (4.15%) Power BI
2 28 (3.52%) SQL Server
3 14 (1.76%) Azure SQL Database
4 8 (1.01%) MySQL
5 7 (0.88%) Oracle Database
6 4 (0.50%) PostgreSQL
6 4 (0.50%) Relational Database
7 3 (0.38%) MongoDB
8 2 (0.25%) InfluxDB
8 2 (0.25%) SAP HANA
9 1 (0.13%) DynamoDB
9 1 (0.13%) Metadata
9 1 (0.13%) Oracle Exadata
9 1 (0.13%) RDBMS
9 1 (0.13%) Tableau
Development Applications
1 49 (6.16%) JIRA
2 11 (1.38%) GitLab
3 3 (0.38%) Atlassian Bamboo
3 3 (0.38%) Bitbucket
4 2 (0.25%) Eclipse
4 2 (0.25%) Rational Rhapsody
5 1 (0.13%) Cucumber
5 1 (0.13%) Cypress.io
5 1 (0.13%) Jenkins
5 1 (0.13%) Maven
5 1 (0.13%) Postman
5 1 (0.13%) REST Assured
5 1 (0.13%) SonarQube
General
1 406 (51.01%) Social Skills
2 133 (16.71%) Finance
3 83 (10.43%) Public Sector
4 80 (10.05%) Analytical Skills
5 52 (6.53%) Back Office
6 51 (6.41%) Inclusion and Diversity
7 49 (6.16%) French Language
8 31 (3.89%) Law
9 28 (3.52%) Banking
10 27 (3.39%) Legal
10 27 (3.39%) Organisational Skills
11 24 (3.02%) Manufacturing
12 21 (2.64%) Retail
13 17 (2.14%) Influencing Skills
14 16 (2.01%) Swedish Language
15 14 (1.76%) Games
16 11 (1.38%) Presentation Skills
17 8 (1.01%) Documentation Skills
17 8 (1.01%) Front Office
18 6 (0.75%) Police
Job Titles
1 164 (20.60%) Analyst
2 121 (15.20%) Support Engineer
3 93 (11.68%) Service Manager
4 90 (11.31%) Senior
5 86 (10.80%) Service Analyst
6 76 (9.55%) Service Desk Analyst
7 68 (8.54%) IT Manager
8 67 (8.42%) IT Support
8 67 (8.42%) Support Analyst
9 59 (7.41%) Applications Support
10 55 (6.91%) Lead
11 54 (6.78%) Site Engineer
12 53 (6.66%) Desktop Engineer
12 53 (6.66%) Desktop Support
13 51 (6.41%) Desktop Support Engineer
13 51 (6.41%) IT Engineer
14 50 (6.28%) IT Services Manager
15 49 (6.16%) Infrastructure Engineer
16 48 (6.03%) Architect
17 40 (5.03%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 15 (1.88%) REST
1 15 (1.88%) SOAP
2 10 (1.26%) .NET
3 9 (1.13%) CSS
3 9 (1.13%) HTML
4 4 (0.50%) Middleware
4 4 (0.50%) OAuth
4 4 (0.50%) OpenID
4 4 (0.50%) SAP Fiori
4 4 (0.50%) YAML
5 3 (0.38%) AngularJS
5 3 (0.38%) FIX Protocol
5 3 (0.38%) JSON
5 3 (0.38%) OpenTelemetry
5 3 (0.38%) Web Services
6 2 (0.25%) EDI
6 2 (0.25%) Kafka
6 2 (0.25%) Microsoft Graph
6 2 (0.25%) RabbitMQ
6 2 (0.25%) WAMP
Miscellaneous
1 32 (4.02%) Data Centre
2 30 (3.77%) Driving Licence
3 29 (3.64%) Onboarding
4 28 (3.52%) Cyberattack
5 24 (3.02%) Hybrid Cloud
6 22 (2.76%) CMDB
6 22 (2.76%) Management Information System
7 16 (2.01%) Product Ownership
7 16 (2.01%) Self-Motivation
8 12 (1.51%) Enterprise Software
9 11 (1.38%) Client/Server
10 10 (1.26%) Cloud Native
11 9 (1.13%) Legacy Systems
12 8 (1.01%) Analytical Mindset
12 8 (1.01%) Cyber Threat
12 8 (1.01%) PKI
13 7 (0.88%) Housing Association
13 7 (0.88%) Social Media
14 6 (0.75%) Low-Code
14 6 (0.75%) PMI
Operating Systems
1 207 (26.01%) Windows
2 82 (10.30%) Windows 10
3 48 (6.03%) Linux
4 43 (5.40%) Windows Server
5 25 (3.14%) Android
6 24 (3.02%) Apple iOS
7 12 (1.51%) Unix
8 8 (1.01%) Red Hat Enterprise Linux
9 6 (0.75%) Mac OS
10 5 (0.63%) Windows Server 2016
11 4 (0.50%) CentOS
11 4 (0.50%) Windows Server 2019
12 3 (0.38%) Debian
12 3 (0.38%) VMS
13 2 (0.25%) Ubuntu
14 1 (0.13%) AIX
14 1 (0.13%) Solaris
Processes & Methodologies
1 249 (31.28%) Continuous Improvement
2 218 (27.39%) Customer Service
2 218 (27.39%) Problem-Solving
3 211 (26.51%) ITSM
4 190 (23.87%) Service Management
5 151 (18.97%) Service Delivery
6 114 (14.32%) Cybersecurity
7 112 (14.07%) Agile
8 101 (12.69%) Stakeholder Management
9 91 (11.43%) Mentoring
10 78 (9.80%) DevOps
10 78 (9.80%) Performance Metrics
11 76 (9.55%) Change Management
12 75 (9.42%) Stakeholder Engagement
13 71 (8.92%) Roadmaps
14 69 (8.67%) Project Delivery
15 68 (8.54%) Customer Experience
15 68 (8.54%) Project Management
16 66 (8.29%) Analytics
16 66 (8.29%) Coaching
Programming Languages
1 68 (8.54%) SQL
2 63 (7.91%) PowerShell
3 28 (3.52%) Python
4 19 (2.39%) JavaScript
5 15 (1.88%) Bash
6 10 (1.26%) C#
7 8 (1.01%) T-SQL
8 7 (0.88%) Clojure
8 7 (0.88%) Java
9 3 (0.38%) Bicep
9 3 (0.38%) Google Apps Script
9 3 (0.38%) Korn
9 3 (0.38%) Ruby
10 2 (0.25%) Perl
11 1 (0.13%) Apex Code
11 1 (0.13%) Groovy
11 1 (0.13%) PL/SQL
11 1 (0.13%) RPG
11 1 (0.13%) Shell Script
11 1 (0.13%) TypeScript
Qualifications
1 229 (28.77%) Degree
2 138 (17.34%) Security Cleared
3 117 (14.70%) Microsoft Certification
4 110 (13.82%) SC Cleared
5 81 (10.18%) AWS Certification
6 72 (9.05%) MCSE
7 48 (6.03%) CTC Cleared
8 41 (5.15%) DBS Check
9 38 (4.77%) Azure Certification
10 34 (4.27%) ITIL Certification
11 31 (3.89%) Cisco Certification
12 28 (3.52%) PMI Certification
13 25 (3.14%) PMP
14 23 (2.89%) DV Cleared
15 21 (2.64%) Computer Science Degree
16 18 (2.26%) CCNA
17 17 (2.14%) ITIL Foundation Certificate
18 15 (1.88%) BPSS Clearance
19 12 (1.51%) A+ Certification
20 11 (1.38%) CISM
Quality Assurance & Compliance
1 99 (12.44%) SLA
2 95 (11.93%) QA
3 40 (5.03%) Cyber Essentials
3 40 (5.03%) ISO/IEC 27001
4 35 (4.40%) GDPR
5 32 (4.02%) NIST
6 21 (2.64%) Cyber Essentials PLUS
7 10 (1.26%) PCI DSS
8 9 (1.13%) Data Quality
8 9 (1.13%) ISO 9001
9 6 (0.75%) GRC
10 5 (0.63%) COBIT
10 5 (0.63%) ISO 22301
10 5 (0.63%) PMO
11 4 (0.50%) Def Stans
11 4 (0.50%) ISO 9000
11 4 (0.50%) ISO/IEC 15288
12 3 (0.38%) SOC 2
13 2 (0.25%) Accessibility
13 2 (0.25%) Sarbanes-Oxley
System Software
1 105 (13.19%) Active Directory
2 18 (2.26%) VMware Infrastructure
3 14 (1.76%) Hyper-V
4 9 (1.13%) BitLocker
4 9 (1.13%) Docker
5 6 (0.75%) Microsoft Virtual Server
5 6 (0.75%) Virtual Servers
5 6 (0.75%) vSphere
6 5 (0.63%) Virtual Desktop
6 5 (0.63%) VMware ESXi
7 4 (0.50%) KVM
7 4 (0.50%) Virtual Machines
7 4 (0.50%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
9 2 (0.25%) Citrix Hypervisor
9 2 (0.25%) Oracle RAC
9 2 (0.25%) Veritas Cluster Server
10 1 (0.13%) Firmware
Systems Management
1 74 (9.30%) Microsoft Intune
2 34 (4.27%) SCCM
3 30 (3.77%) Ansible
4 21 (2.64%) Terraform
5 20 (2.51%) Kubernetes
6 13 (1.63%) Grafana
7 9 (1.13%) Jamf Pro
8 8 (1.01%) Single Sign-On
9 7 (0.88%) Prometheus
9 7 (0.88%) Puppet
9 7 (0.88%) ZABBIX
10 6 (0.75%) Graylog
11 5 (0.63%) vCenter Server
12 4 (0.50%) Proxmox
13 3 (0.38%) Autotask
13 3 (0.38%) Check_MK
14 2 (0.25%) Active Directory Federation Services
14 2 (0.25%) FortiGate
14 2 (0.25%) PaperCut
14 2 (0.25%) Salt
Vendors
1 368 (46.23%) Microsoft
2 183 (22.99%) ServiceNow
3 90 (11.31%) Cisco
4 24 (3.02%) VMware
5 20 (2.51%) Meraki
5 20 (2.51%) Oracle
6 19 (2.39%) Fortinet
7 18 (2.26%) Apple
8 15 (1.88%) Splunk
9 13 (1.63%) SonicWALL
10 12 (1.51%) Salesforce
11 11 (1.38%) Northgate
11 11 (1.38%) SAP
11 11 (1.38%) Veeam
12 10 (1.26%) Citrix
12 10 (1.26%) IFS
13 8 (1.01%) Google
13 8 (1.01%) Red Hat
13 8 (1.01%) Samsung
14 7 (0.88%) Dynatrace