Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 31 March 2026, with comparisons to the same periods in the previous two years.

6 months to
31 Mar 2026
Same period 2025 Same period 2024
Rank 40 51 45
Rank change year-on-year +11 -6 +18
Permanent jobs citing ITIL 839 723 1,688
As % of all permanent jobs with remote/hybrid work options 5.03% 5.64% 5.44%
As % of the Processes & Methodologies category 6.00% 5.94% 5.93%
Number of salaries quoted 526 547 1,392
10th Percentile £29,313 £31,250 £30,750
25th Percentile £35,000 £41,125 £39,000
Median annual salary (50th Percentile) £50,000 £55,000 £54,043
Median % change year-on-year -9.09% +1.77% +8.09%
75th Percentile £69,390 £68,568 £65,000
90th Percentile £85,000 £81,250 £78,750
UK median annual salary £50,000 £50,111 £50,000
% change year-on-year -0.22% +0.22% +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,978 12,164 28,463
As % of all permanent jobs with a WFH option 83.76% 94.81% 91.69%
Number of salaries quoted 9,715 8,801 23,226
10th Percentile £31,250 £32,500 £33,784
25th Percentile £42,500 £46,250 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £81,250 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -10.57%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 31 March 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 73 (8.70%) SharePoint
2 60 (7.15%) Microsoft Exchange
3 6 (0.72%) Tomcat
3 6 (0.72%) WebSphere
3 6 (0.72%) WebSphere Application Server
4 5 (0.60%) Confluence
4 5 (0.60%) OpenStack
5 4 (0.48%) IIS
6 3 (0.36%) ArcGIS
7 2 (0.24%) Apache Airflow
8 1 (0.12%) CMS
8 1 (0.12%) Oracle Workflow
Applications
1 185 (22.05%) Microsoft Office
2 21 (2.50%) Microsoft Excel
3 19 (2.26%) Microsoft Project
4 6 (0.72%) Microsoft PowerPoint
5 4 (0.48%) MS Visio
Business Applications
1 12 (1.43%) NEC Housing
2 10 (1.19%) Remedy ITSM
3 5 (0.60%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) Sage 200
4 3 (0.36%) Sage 50
4 3 (0.36%) Sage CRM
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 344 (41.00%) Microsoft 365
2 219 (26.10%) Azure
3 168 (20.02%) AWS
4 132 (15.73%) Entra ID
5 38 (4.53%) Power Platform
6 35 (4.17%) SaaS
7 21 (2.50%) OneDrive
8 17 (2.03%) Azure DevOps
9 14 (1.67%) GCP
10 12 (1.43%) AWS CloudFormation
10 12 (1.43%) Dynamics 365
11 10 (1.19%) Azure Monitor
11 10 (1.19%) Datadog
12 9 (1.07%) Google Workspace
12 9 (1.07%) Mimecast
13 8 (0.95%) PowerApps
14 7 (0.83%) GitHub
15 6 (0.72%) Amazon EKS
15 6 (0.72%) Power Automate
16 5 (0.60%) GitHub Actions
Communications & Networking
1 56 (6.67%) DNS
2 53 (6.32%) Firewall
3 51 (6.08%) VPN
4 41 (4.89%) WAN
5 36 (4.29%) DHCP
6 32 (3.81%) LAN
7 28 (3.34%) Wi-Fi
8 26 (3.10%) TCP/IP
9 19 (2.26%) SSL
9 19 (2.26%) VLAN
10 16 (1.91%) VoIP
11 15 (1.79%) SD-WAN
12 11 (1.31%) Network Security
12 11 (1.31%) Telnet
13 9 (1.07%) Broadband
14 8 (0.95%) HTTP
15 7 (0.83%) IP Telephony
15 7 (0.83%) Wireless
16 6 (0.72%) Structured Cabling
17 5 (0.60%) Remote Desktop
Database & Business Intelligence
1 30 (3.58%) Power BI
1 30 (3.58%) SQL Server
2 14 (1.67%) Azure SQL Database
3 9 (1.07%) MySQL
4 8 (0.95%) PostgreSQL
5 6 (0.72%) DB2
6 5 (0.60%) NoSQL
6 5 (0.60%) Relational Database
7 4 (0.48%) Tableau
8 2 (0.24%) Amazon RDS
8 2 (0.24%) InfluxDB
8 2 (0.24%) MongoDB
8 2 (0.24%) Oracle Database
8 2 (0.24%) SAP HANA
8 2 (0.24%) SQL Server Integration Services
9 1 (0.12%) Crystal Reports
9 1 (0.12%) Metadata
9 1 (0.12%) RDBMS
9 1 (0.12%) SQL Server Reporting Services
Development Applications
1 47 (5.60%) JIRA
2 12 (1.43%) GitLab
3 5 (0.60%) Jenkins
4 2 (0.24%) Rational Rhapsody
5 1 (0.12%) Visual Studio
General
1 415 (49.46%) Social Skills
2 132 (15.73%) Finance
3 88 (10.49%) French Language
4 70 (8.34%) Analytical Skills
5 68 (8.10%) Back Office
6 51 (6.08%) Swedish Language
7 48 (5.72%) Public Sector
8 35 (4.17%) Inclusion and Diversity
9 33 (3.93%) Banking
10 32 (3.81%) Law
10 32 (3.81%) Organisational Skills
11 25 (2.98%) Legal
12 21 (2.50%) Retail
13 15 (1.79%) Telecoms
14 13 (1.55%) Presentation Skills
15 12 (1.43%) Front Office
16 11 (1.31%) Manufacturing
17 10 (1.19%) Games
18 6 (0.72%) Influencing Skills
18 6 (0.72%) Marketing
Job Titles
1 203 (24.20%) Analyst
2 137 (16.33%) Support Engineer
3 107 (12.75%) Service Analyst
4 105 (12.51%) Lead
5 101 (12.04%) Service Desk Analyst
6 80 (9.54%) IT Support
7 76 (9.06%) Senior
8 75 (8.94%) Support Analyst
9 66 (7.87%) Desktop Engineer
9 66 (7.87%) Desktop Support
10 64 (7.63%) Desktop Support Engineer
11 63 (7.51%) Site Engineer
12 62 (7.39%) Service Manager
13 61 (7.27%) IT Analyst
14 57 (6.79%) Applications Support
15 49 (5.84%) IT Manager
16 48 (5.72%) IT Engineer
17 45 (5.36%) Infrastructure Engineer
18 38 (4.53%) IT Support Engineer
19 37 (4.41%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 14 (1.67%) CSS
1 14 (1.67%) HTML
2 10 (1.19%) JSON
3 8 (0.95%) FIX Protocol
4 7 (0.83%) LDAP
4 7 (0.83%) XML
5 6 (0.72%) .NET
5 6 (0.72%) LAPP Stack
5 6 (0.72%) REST
5 6 (0.72%) SOAP
5 6 (0.72%) WebSphere MQ
6 5 (0.60%) Elastic Stack
6 5 (0.60%) OAuth
6 5 (0.60%) YAML
7 4 (0.48%) EDI
7 4 (0.48%) Middleware
7 4 (0.48%) OpenID
7 4 (0.48%) OpenTelemetry
8 2 (0.24%) Kafka
8 2 (0.24%) RabbitMQ
Miscellaneous
1 76 (9.06%) Cyber Threat
2 70 (8.34%) Security Operations Centre
3 68 (8.10%) Cyber Kill Chain
3 68 (8.10%) Operational Technology
4 41 (4.89%) Driving Licence
5 35 (4.17%) Management Information System
6 34 (4.05%) Onboarding
7 31 (3.69%) Data Centre
8 18 (2.15%) CMDB
9 15 (1.79%) Cyberattack
9 15 (1.79%) Enterprise Software
10 14 (1.67%) Client/Server
11 12 (1.43%) Legacy Systems
12 11 (1.31%) Product Ownership
13 10 (1.19%) Hybrid Cloud
13 10 (1.19%) Self-Motivation
13 10 (1.19%) Social Media
14 9 (1.07%) Clustering
14 9 (1.07%) Linux Command Line
15 8 (0.95%) Equities
Operating Systems
1 269 (32.06%) Windows
2 99 (11.80%) Windows 10
3 82 (9.77%) Windows Server
4 80 (9.54%) Linux
5 27 (3.22%) Unix
6 23 (2.74%) Apple iOS
7 22 (2.62%) Android
8 13 (1.55%) Red Hat Enterprise Linux
9 10 (1.19%) Mac OS
10 4 (0.48%) Windows Server 2016
11 3 (0.36%) VMS
12 2 (0.24%) CentOS
12 2 (0.24%) Debian
12 2 (0.24%) Ubuntu
12 2 (0.24%) Windows Server 2012
13 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 260 (30.99%) Customer Service
2 227 (27.06%) ITSM
3 218 (25.98%) Continuous Improvement
4 208 (24.79%) Problem-Solving
5 158 (18.83%) Mentoring
6 152 (18.12%) Service Management
7 139 (16.57%) Stakeholder Management
8 136 (16.21%) Service Delivery
9 135 (16.09%) Coaching
10 132 (15.73%) Cybersecurity
11 122 (14.54%) Roadmaps
12 96 (11.44%) Performance Metrics
13 90 (10.73%) DevOps
14 89 (10.61%) Agile
15 88 (10.49%) Change Management
15 88 (10.49%) Risk Management
16 87 (10.37%) Business Strategy
17 84 (10.01%) Analytics
17 84 (10.01%) Customer Experience
18 79 (9.42%) Technology Roadmap
Programming Languages
1 73 (8.70%) SQL
2 71 (8.46%) PowerShell
3 40 (4.77%) Python
4 24 (2.86%) JavaScript
5 17 (2.03%) Bash
6 9 (1.07%) C#
7 8 (0.95%) T-SQL
8 5 (0.60%) Bicep
9 3 (0.36%) Google Apps Script
9 3 (0.36%) Perl
9 3 (0.36%) R
10 2 (0.24%) Korn
10 2 (0.24%) PL/SQL
11 1 (0.12%) Shell Script
11 1 (0.12%) VB.NET
Qualifications
1 250 (29.80%) Degree
2 152 (18.12%) Microsoft Certification
3 120 (14.30%) Security Cleared
4 109 (12.99%) SC Cleared
5 106 (12.63%) AWS Certification
6 102 (12.16%) MCSE
7 60 (7.15%) CTC Cleared
8 41 (4.89%) ITIL Certification
9 35 (4.17%) Cisco Certification
10 33 (3.93%) ITIL Foundation Certificate
11 29 (3.46%) DBS Check
12 27 (3.22%) Computer Science Degree
13 26 (3.10%) CCNA
14 23 (2.74%) Azure Certification
15 18 (2.15%) CISSP
16 16 (1.91%) PMI Certification
17 15 (1.79%) PMP
18 14 (1.67%) CCNP
18 14 (1.67%) Microsoft Certified Professional
18 14 (1.67%) Network+ Certification
Quality Assurance & Compliance
1 109 (12.99%) SLA
2 104 (12.40%) QA
3 103 (12.28%) ISO/IEC 27001
4 84 (10.01%) NIST
5 68 (8.10%) ISO/IEC 27005
6 39 (4.65%) Cyber Essentials
7 19 (2.26%) GDPR
8 16 (1.91%) Cyber Essentials PLUS
9 12 (1.43%) Data Quality
10 8 (0.95%) GRC
11 6 (0.72%) PCI DSS
12 5 (0.60%) COBIT
13 4 (0.48%) SOC 2
14 2 (0.24%) Accessibility
14 2 (0.24%) ISO/IEC 19770
14 2 (0.24%) NCSC
14 2 (0.24%) Sarbanes-Oxley
15 1 (0.12%) ISO 22301
15 1 (0.12%) ISO/IEC 20000
15 1 (0.12%) PMO
System Software
1 117 (13.95%) Active Directory
2 24 (2.86%) Hyper-V
2 24 (2.86%) VMware Infrastructure
3 13 (1.55%) Docker
4 11 (1.31%) Virtual Machines
5 5 (0.60%) Virtual Desktop
6 4 (0.48%) Veritas Cluster Server
6 4 (0.48%) vSphere
7 3 (0.36%) BitLocker
7 3 (0.36%) Microsoft Virtual Server
7 3 (0.36%) Virtual Servers
7 3 (0.36%) VMware ESXi
8 2 (0.24%) Slurm Workload Manager
8 2 (0.24%) VMware NSX
9 1 (0.12%) Citrix Hypervisor
9 1 (0.12%) Firmware
9 1 (0.12%) Oracle RAC
9 1 (0.12%) Terminal Services
9 1 (0.12%) vCloud
Systems Management
1 75 (8.94%) Microsoft Intune
2 33 (3.93%) Ansible
3 30 (3.58%) Terraform
4 22 (2.62%) SCCM
5 19 (2.26%) Kubernetes
6 14 (1.67%) Grafana
7 10 (1.19%) Jamf Pro
7 10 (1.19%) Prometheus
8 7 (0.83%) Puppet
8 7 (0.83%) Single Sign-On
9 4 (0.48%) PaperCut
10 3 (0.36%) Autotask
10 3 (0.36%) ZABBIX
11 2 (0.24%) Active Directory Federation Services
11 2 (0.24%) Argo
11 2 (0.24%) Check_MK
11 2 (0.24%) Oracle RMAN
11 2 (0.24%) Salt
11 2 (0.24%) vCenter Server
12 1 (0.12%) Forefront Identity Manager
Vendors
1 374 (44.58%) Microsoft
2 199 (23.72%) ServiceNow
3 110 (13.11%) Cisco
4 37 (4.41%) VMware
5 25 (2.98%) Apple
6 19 (2.26%) Meraki
6 19 (2.26%) Oracle
6 19 (2.26%) Splunk
7 14 (1.67%) Red Hat
8 13 (1.55%) BMC
9 11 (1.31%) Mitel
9 11 (1.31%) Northgate
9 11 (1.31%) Remedy
10 10 (1.19%) Citrix
10 10 (1.19%) Fortinet
10 10 (1.19%) Samsung
11 9 (1.07%) Google
12 8 (0.95%) Sage
12 8 (0.95%) Salesforce
12 8 (0.95%) Veeam