Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 13 August 2026, with comparisons to the same periods in the previous two years.

 6 months to
13 Aug 2026		 Same period 2025 Same period 2024
Rank 49 80 54
Rank change year-on-year +31 -26 -2
Permanent jobs citing ITIL 1,011 725 1,125
As % of all permanent jobs with remote/hybrid work options 4.45% 4.36% 4.52%
As % of the Processes & Methodologies category 5.38% 4.69% 5.15%
Number of salaries quoted 682 534 827
10th Percentile £30,753 £29,750 £31,250
25th Percentile £41,250 £35,854 £40,988
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £74,500 £67,500 £63,929
90th Percentile £82,500 £90,125 £80,000
UK median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,782 15,445 21,829
As % of all permanent jobs with a WFH option 82.64% 92.96% 87.71%
Number of salaries quoted 13,537 8,945 15,559
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,750 £43,750
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £77,750
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.84%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 13 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (9.10%) SharePoint
2 54 (5.34%) Microsoft Exchange
3 10 (0.99%) Confluence
4 4 (0.40%) IIS
5 3 (0.30%) ArcGIS
5 3 (0.30%) OpenStack
5 3 (0.30%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
7 1 (0.099%) Oracle Workflow
Applications
1 104 (10.29%) Microsoft Office
2 23 (2.27%) Microsoft Excel
3 14 (1.38%) Microsoft Project
4 12 (1.19%) Microsoft PowerPoint
5 4 (0.40%) Windchill
6 3 (0.30%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 28 (2.77%) Remedy ITSM
2 6 (0.59%) Shopify
2 6 (0.59%) Workday HCM
3 5 (0.49%) Dynamics CRM
4 4 (0.40%) Payment Gateway
5 2 (0.20%) Carpe Diem
5 2 (0.20%) Elite 3E
5 2 (0.20%) SAP ERP
5 2 (0.20%) SAP QM
6 1 (0.099%) OpenText VIM for SAP
6 1 (0.099%) Oracle EBS
6 1 (0.099%) Oracle ERP
6 1 (0.099%) Oracle Financials
6 1 (0.099%) Oracle iProcurement
6 1 (0.099%) Oracle Payables
6 1 (0.099%) Sage 200
6 1 (0.099%) Sparx Enterprise Architect
6 1 (0.099%) SystmOne
Cloud Services
1 321 (31.75%) Azure
2 300 (29.67%) Microsoft 365
3 182 (18.00%) AWS
4 170 (16.82%) Entra ID
5 118 (11.67%) SaaS
6 54 (5.34%) Power Platform
7 36 (3.56%) OneDrive
8 25 (2.47%) PowerApps
9 22 (2.18%) Microsoft Purview
10 20 (1.98%) Power Automate
11 17 (1.68%) Dynamics 365
12 14 (1.38%) GCP
13 10 (0.99%) AWS CloudFormation
13 10 (0.99%) Azure Sentinel
13 10 (0.99%) Datadog
14 8 (0.79%) Amazon EKS
15 7 (0.69%) Cloud Computing
15 7 (0.69%) Microsoft Copilot
16 6 (0.59%) Cloudflare
16 6 (0.59%) PaaS
Communications & Networking
1 69 (6.82%) Firewall
2 54 (5.34%) VPN
3 52 (5.14%) DNS
4 45 (4.45%) DHCP
5 36 (3.56%) TCP/IP
6 34 (3.36%) WAN
7 32 (3.17%) LAN
8 31 (3.07%) Wi-Fi
9 22 (2.18%) Network Security
10 17 (1.68%) Wireless
11 11 (1.09%) Broadband
11 11 (1.09%) Unified Communications
11 11 (1.09%) VLAN
12 7 (0.69%) BGP
12 7 (0.69%) MPLS
12 7 (0.69%) VoIP
13 6 (0.59%) SD-WAN
13 6 (0.59%) Software-Defined Networking
14 5 (0.49%) Remote Desktop
15 4 (0.40%) Cisco Nexus
Database & Business Intelligence
1 32 (3.17%) Power BI
2 26 (2.57%) SQL Server
3 13 (1.29%) Azure SQL Database
4 10 (0.99%) MySQL
5 8 (0.79%) Oracle Database
6 4 (0.40%) PostgreSQL
6 4 (0.40%) Relational Database
7 3 (0.30%) MongoDB
8 2 (0.20%) DynamoDB
9 1 (0.099%) Oracle BI Publisher
9 1 (0.099%) Oracle Exadata
9 1 (0.099%) RDBMS
9 1 (0.099%) Tableau
Development Applications
1 58 (5.74%) JIRA
2 10 (0.99%) GitLab
3 4 (0.40%) Atlassian Bamboo
3 4 (0.40%) Bitbucket
3 4 (0.40%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.099%) Cucumber
5 1 (0.099%) Postman
5 1 (0.099%) REST Assured
General
1 524 (51.83%) Social Skills
2 190 (18.79%) Finance
3 108 (10.68%) Analytical Skills
4 95 (9.40%) Public Sector
5 94 (9.30%) Law
6 90 (8.90%) Legal
7 62 (6.13%) Banking
8 48 (4.75%) Swedish Language
9 46 (4.55%) Inclusion and Diversity
9 46 (4.55%) Organisational Skills
10 40 (3.96%) Influencing Skills
11 28 (2.77%) Manufacturing
12 26 (2.57%) French Language
12 26 (2.57%) Retail
13 21 (2.08%) Games
14 20 (1.98%) Telecoms
15 12 (1.19%) Advertising
15 12 (1.19%) Documentation Skills
16 10 (0.99%) Aerospace
17 9 (0.89%) Police
Job Titles
1 194 (19.19%) Analyst
2 157 (15.53%) Senior
3 155 (15.33%) IT Manager
4 133 (13.16%) Service Manager
5 106 (10.48%) Service Analyst
6 95 (9.40%) IT Services Manager
7 94 (9.30%) Service Desk Analyst
8 86 (8.51%) Senior Manager
9 82 (8.11%) IT Support
10 67 (6.63%) Support Analyst
10 67 (6.63%) Support Engineer
11 64 (6.33%) Lead
12 62 (6.13%) Architect
13 50 (4.95%) Applications Support
14 49 (4.85%) IT Analyst
14 49 (4.85%) Resilience Manager
15 45 (4.45%) IT Engineer
16 40 (3.96%) Infrastructure Engineer
16 40 (3.96%) IT Support Engineer
17 33 (3.26%) Solutions Architect
Libraries, Frameworks & Software Standards
1 50 (4.95%) Middleware
2 15 (1.48%) REST
2 15 (1.48%) SOAP
3 10 (0.99%) .NET
4 6 (0.59%) CSS
4 6 (0.59%) HTML
4 6 (0.59%) Web Services
5 5 (0.49%) OAuth
5 5 (0.49%) OpenID
6 4 (0.40%) EDI
6 4 (0.40%) YAML
7 3 (0.30%) AngularJS
7 3 (0.30%) React
8 2 (0.20%) Gherkin
8 2 (0.20%) Jest
8 2 (0.20%) Kafka
8 2 (0.20%) Microsoft Graph
8 2 (0.20%) RabbitMQ
8 2 (0.20%) SAP Fiori
8 2 (0.20%) Spring Boot
Miscellaneous
1 60 (5.93%) Cyber Threat
2 38 (3.76%) Onboarding
3 32 (3.17%) Cyberattack
4 31 (3.07%) Self-Motivation
5 26 (2.57%) Data Centre
6 25 (2.47%) Driving Licence
7 24 (2.37%) Enterprise Software
7 24 (2.37%) Hybrid Cloud
8 23 (2.27%) CMDB
8 23 (2.27%) Management Information System
9 20 (1.98%) Product Ownership
10 12 (1.19%) Cloud Native
11 11 (1.09%) Client/Server
12 9 (0.89%) Operational Technology
13 8 (0.79%) Analytical Mindset
13 8 (0.79%) AS400
13 8 (0.79%) PKI
14 6 (0.59%) Housing Association
14 6 (0.59%) LIMS
15 5 (0.49%) PMI
Operating Systems
1 168 (16.62%) Windows
2 56 (5.54%) Windows Server
3 29 (2.87%) Linux
4 27 (2.67%) Windows 10
5 19 (1.88%) Android
6 18 (1.78%) Apple iOS
7 12 (1.19%) Mac OS
8 9 (0.89%) Unix
9 7 (0.69%) Red Hat Enterprise Linux
10 5 (0.49%) Windows Server 2016
10 5 (0.49%) Windows Server 2019
11 4 (0.40%) CentOS
12 3 (0.30%) Debian
12 3 (0.30%) VMS
13 1 (0.099%) AIX
13 1 (0.099%) Solaris
13 1 (0.099%) Ubuntu
Processes & Methodologies
1 341 (33.73%) Continuous Improvement
2 294 (29.08%) ITSM
3 292 (28.88%) Problem-Solving
4 240 (23.74%) Service Management
5 211 (20.87%) Customer Service
6 198 (19.58%) Agile
7 193 (19.09%) Stakeholder Management
8 188 (18.60%) Stakeholder Engagement
9 184 (18.20%) Service Delivery
10 179 (17.71%) Mentoring
11 154 (15.23%) Cybersecurity
12 145 (14.34%) Project Delivery
13 140 (13.85%) PRINCE2
14 127 (12.56%) Information Security
15 126 (12.46%) DevOps
16 111 (10.98%) AI
17 103 (10.19%) Change Management
18 100 (9.89%) TOGAF
19 98 (9.69%) Project Management
20 96 (9.50%) Business Continuity
Programming Languages
1 84 (8.31%) PowerShell
2 63 (6.23%) SQL
3 29 (2.87%) Python
4 28 (2.77%) JavaScript
5 14 (1.38%) Bash
6 9 (0.89%) Java
7 8 (0.79%) Clojure
7 8 (0.79%) RPG
8 7 (0.69%) T-SQL
9 6 (0.59%) Bicep
9 6 (0.59%) C#
10 3 (0.30%) Korn
10 3 (0.30%) Ruby
11 2 (0.20%) Groovy
11 2 (0.20%) PL/SQL
11 2 (0.20%) TypeScript
12 1 (0.099%) Apex Code
12 1 (0.099%) Google Apps Script
12 1 (0.099%) Shell Script
12 1 (0.099%) VBScript
Qualifications
1 217 (21.46%) Degree
2 115 (11.37%) CISSP
3 114 (11.28%) Security Cleared
4 113 (11.18%) CISM
5 110 (10.88%) Microsoft Certification
6 103 (10.19%) ITIL Certification
7 89 (8.80%) AWS Certification
8 81 (8.01%) SC Cleared
9 75 (7.42%) MCSE
10 62 (6.13%) DBS Check
11 60 (5.93%) A+ Certification
12 59 (5.84%) Network+ Certification
13 50 (4.95%) PMP
14 48 (4.75%) Azure Certification
15 47 (4.65%) PMI Certification
16 32 (3.17%) Cisco Certification
17 30 (2.97%) DV Cleared
18 25 (2.47%) PRINCE2 Practitioner
19 24 (2.37%) Computer Science Degree
20 22 (2.18%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 106 (10.48%) QA
2 90 (8.90%) SLA
3 79 (7.81%) NIST
4 55 (5.44%) ISO 22301
5 54 (5.34%) GDPR
6 51 (5.04%) ISO/IEC 27001
7 49 (4.85%) Cyber Essentials
8 22 (2.18%) Cyber Essentials PLUS
9 20 (1.98%) PCI DSS
10 15 (1.48%) ISO/IEC 20000
11 13 (1.29%) COBIT
11 13 (1.29%) ISO 9001
12 10 (0.99%) PMO
13 8 (0.79%) Data Quality
14 6 (0.59%) GRC
14 6 (0.59%) GxP
15 4 (0.40%) Accessibility
15 4 (0.40%) Def Stans
15 4 (0.40%) ISO 9000
15 4 (0.40%) ISO/IEC 15288
System Software
1 187 (18.50%) Active Directory
2 32 (3.17%) Hyper-V
3 30 (2.97%) VMware Infrastructure
4 9 (0.89%) BitLocker
5 8 (0.79%) VMware NSX
6 7 (0.69%) Docker
6 7 (0.69%) vSphere
7 6 (0.59%) Virtual Machines
8 5 (0.49%) Virtual Desktop
8 5 (0.49%) VMware ESXi
9 4 (0.40%) KVM
9 4 (0.40%) Slurm Workload Manager
10 3 (0.30%) Microsoft Virtual Server
10 3 (0.30%) Terminal Services
10 3 (0.30%) Virtual Servers
11 2 (0.20%) Citrix Hypervisor
11 2 (0.20%) Oracle RAC
12 1 (0.099%) GPFS
12 1 (0.099%) Lustre
Systems Management
1 150 (14.84%) Microsoft Intune
2 38 (3.76%) Ansible
3 34 (3.36%) SCCM
4 30 (2.97%) Terraform
5 20 (1.98%) Grafana
6 18 (1.78%) Kubernetes
7 12 (1.19%) ZABBIX
8 7 (0.69%) Single Sign-On
9 6 (0.59%) Graylog
9 6 (0.59%) Systems Management Server (SMS)
10 5 (0.49%) FortiGate
10 5 (0.49%) Puppet
10 5 (0.49%) vCenter Server
11 4 (0.40%) Autotask
11 4 (0.40%) Prometheus
11 4 (0.40%) Proxmox
12 3 (0.30%) Check_MK
12 3 (0.30%) Jamf Pro
13 2 (0.20%) HP Fortify
13 2 (0.20%) Salt
Vendors
1 439 (43.42%) Microsoft
2 222 (21.96%) ServiceNow
3 54 (5.34%) CyberArk
4 39 (3.86%) VMware
5 37 (3.66%) Cisco
6 28 (2.77%) Remedy
7 25 (2.47%) Fortinet
7 25 (2.47%) SonicWALL
8 20 (1.98%) BMC
9 18 (1.78%) Oracle
10 12 (1.19%) Apple
11 11 (1.09%) Dynatrace
11 11 (1.09%) Palo Alto
11 11 (1.09%) Veeam
12 10 (0.99%) Meraki
12 10 (0.99%) Salesforce
13 9 (0.89%) SAP
14 8 (0.79%) IBM
14 8 (0.79%) IFS
14 8 (0.79%) Splunk
497 hybrid/remote ITIL jobs