Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 18 September 2026, with comparisons to the same periods in the previous two years.

6 months to
18 Sep 2026
Same period 2025 Same period 2024
Rank 54 78 47
Rank change year-on-year +24 -31 +4
Permanent jobs citing ITIL 1,065 720 1,163
As % of all permanent jobs with remote/hybrid work options 4.38% 4.41% 4.96%
As % of the Processes & Methodologies category 5.37% 4.73% 5.65%
Number of salaries quoted 686 541 656
10th Percentile £29,250 £29,750 £31,250
25th Percentile £40,000 £35,000 £40,000
Median annual salary (50th Percentile) £55,000 £52,000 £54,439
Median % change year-on-year +5.77% -4.48% +3.69%
75th Percentile £75,000 £67,500 £63,750
90th Percentile £86,194 £97,500 £77,500
UK median annual salary £52,500 £45,285 £50,000
% change year-on-year +15.93% -9.43% -0.50%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,826 15,207 20,601
As % of all permanent jobs with a WFH option 81.45% 93.22% 87.84%
Number of salaries quoted 14,213 8,631 12,628
10th Percentile £34,000 £30,000 £35,500
25th Percentile £44,972 £40,812 £45,000
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £100,000
UK median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% -4.17%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 18 September 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 98 (9.20%) SharePoint
2 51 (4.79%) Microsoft Exchange
3 13 (1.22%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) CMS
5 2 (0.19%) OpenStack
5 2 (0.19%) Oracle Workflow
6 1 (0.094%) Apache Airflow
Applications
1 97 (9.11%) Microsoft Office
2 27 (2.54%) Microsoft Excel
3 14 (1.31%) Microsoft Project
4 12 (1.13%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.63%) Remedy ITSM
2 8 (0.75%) Dynamics CRM
3 6 (0.56%) Shopify
3 6 (0.56%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 2 (0.19%) Carpe Diem
5 2 (0.19%) Dynamics NAV
5 2 (0.19%) Elite 3E
5 2 (0.19%) Maximo
5 2 (0.19%) Oracle Financials
5 2 (0.19%) Oracle iProcurement
5 2 (0.19%) SAP ERP
5 2 (0.19%) SAP QM
6 1 (0.094%) Dynamics GP
6 1 (0.094%) OpenText VIM for SAP
6 1 (0.094%) Oracle EBS
6 1 (0.094%) Oracle Payables
6 1 (0.094%) Sage 200
6 1 (0.094%) SystmOne
Cloud Services
1 316 (29.67%) Azure
2 287 (26.95%) Microsoft 365
3 175 (16.43%) AWS
4 168 (15.77%) Entra ID
5 137 (12.86%) SaaS
6 63 (5.92%) Power Platform
7 40 (3.76%) OneDrive
8 25 (2.35%) PowerApps
9 24 (2.25%) Dynamics 365
10 23 (2.16%) Power Automate
11 22 (2.07%) Microsoft Purview
12 19 (1.78%) GCP
13 12 (1.13%) Datadog
14 9 (0.85%) GitHub
15 8 (0.75%) AWS CloudFormation
15 8 (0.75%) Azure Sentinel
15 8 (0.75%) Microsoft Copilot
16 7 (0.66%) Google Workspace
16 7 (0.66%) IaaS
16 7 (0.66%) PaaS
Communications & Networking
1 76 (7.14%) Firewall
2 50 (4.69%) VPN
3 49 (4.60%) DNS
4 43 (4.04%) DHCP
5 34 (3.19%) WAN
6 33 (3.10%) TCP/IP
7 32 (3.00%) Network Security
8 31 (2.91%) LAN
9 28 (2.63%) Wi-Fi
10 17 (1.60%) Wireless
11 15 (1.41%) VLAN
12 11 (1.03%) Unified Communications
13 8 (0.75%) IP Telephony
14 7 (0.66%) BGP
14 7 (0.66%) MPLS
14 7 (0.66%) VoIP
15 6 (0.56%) SD-WAN
16 5 (0.47%) Software-Defined Networking
17 4 (0.38%) Cisco ISE
17 4 (0.38%) Cisco Nexus
Database & Business Intelligence
1 39 (3.66%) Power BI
2 19 (1.78%) SQL Server
3 12 (1.13%) Azure SQL Database
4 9 (0.85%) Oracle Database
5 5 (0.47%) MySQL
6 3 (0.28%) PostgreSQL
6 3 (0.28%) Relational Database
7 2 (0.19%) DynamoDB
7 2 (0.19%) GIS
7 2 (0.19%) MongoDB
7 2 (0.19%) Oracle BI Publisher
8 1 (0.094%) Big Data
8 1 (0.094%) BusinessObjects
8 1 (0.094%) Oracle Exadata
8 1 (0.094%) RDBMS
Development Applications
1 73 (6.85%) JIRA
2 9 (0.85%) GitLab
3 4 (0.38%) Atlassian Bamboo
3 4 (0.38%) Bitbucket
3 4 (0.38%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.094%) Cucumber
5 1 (0.094%) Git
5 1 (0.094%) Postman
5 1 (0.094%) REST Assured
General
1 559 (52.49%) Social Skills
2 223 (20.94%) Finance
3 136 (12.77%) Analytical Skills
4 111 (10.42%) Public Sector
5 104 (9.77%) Law
6 87 (8.17%) Legal
7 58 (5.45%) Banking
8 56 (5.26%) Influencing Skills
8 56 (5.26%) Organisational Skills
9 48 (4.51%) Swedish Language
10 45 (4.23%) Inclusion and Diversity
11 36 (3.38%) Manufacturing
12 32 (3.00%) Telecoms
13 27 (2.54%) Retail
14 22 (2.07%) Presentation Skills
15 19 (1.78%) Games
16 16 (1.50%) French Language
17 14 (1.31%) Aerospace
17 14 (1.31%) Documentation Skills
18 11 (1.03%) Advertising
Job Titles
1 211 (19.81%) Analyst
2 177 (16.62%) IT Manager
3 167 (15.68%) Senior
4 157 (14.74%) Service Manager
5 114 (10.70%) IT Services Manager
6 97 (9.11%) Service Analyst
7 93 (8.73%) Support Analyst
8 88 (8.26%) IT Support
8 88 (8.26%) Senior Manager
9 82 (7.70%) Service Desk Analyst
10 70 (6.57%) Lead
11 66 (6.20%) Architect
12 64 (6.01%) Support Engineer
13 49 (4.60%) IT Engineer
13 49 (4.60%) Resilience Manager
14 47 (4.41%) IT Analyst
15 45 (4.23%) IT Support Engineer
16 43 (4.04%) Applications Support
17 40 (3.76%) Infrastructure Engineer
18 37 (3.47%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.79%) Middleware
2 30 (2.82%) Terraform
3 14 (1.31%) REST
3 14 (1.31%) SOAP
4 6 (0.56%) .NET
4 6 (0.56%) Web Services
5 4 (0.38%) EDI
5 4 (0.38%) OAuth
5 4 (0.38%) OpenID
6 3 (0.28%) AngularJS
6 3 (0.28%) React
7 2 (0.19%) 802.1X
7 2 (0.19%) CSS
7 2 (0.19%) Gherkin
7 2 (0.19%) HTML
7 2 (0.19%) Jest
7 2 (0.19%) Microsoft Graph
7 2 (0.19%) SAP Fiori
7 2 (0.19%) Spring Boot
7 2 (0.19%) YAML
Miscellaneous
1 53 (4.98%) Cyber Threat
1 53 (4.98%) Management Information System
2 43 (4.04%) Onboarding
3 40 (3.76%) Data Centre
4 39 (3.66%) Self-Motivation
5 32 (3.00%) Driving Licence
6 28 (2.63%) CMDB
6 28 (2.63%) Enterprise Software
7 23 (2.16%) Cyberattack
8 22 (2.07%) Hybrid Cloud
9 17 (1.60%) Product Ownership
10 11 (1.03%) Operational Technology
11 10 (0.94%) Client/Server
12 9 (0.85%) Cloud Native
12 9 (0.85%) Legacy Systems
12 9 (0.85%) PKI
13 8 (0.75%) AS400
13 8 (0.75%) CCTV
13 8 (0.75%) Greenfield Project
14 7 (0.66%) LIMS
Operating Systems
1 178 (16.71%) Windows
2 65 (6.10%) Windows Server
3 34 (3.19%) Linux
4 26 (2.44%) Windows 10
5 14 (1.31%) Android
6 13 (1.22%) Mac OS
7 12 (1.13%) Apple iOS
8 7 (0.66%) Unix
9 5 (0.47%) Red Hat Enterprise Linux
9 5 (0.47%) Windows Server 2016
9 5 (0.47%) Windows Server 2019
10 3 (0.28%) AIX
10 3 (0.28%) CentOS
10 3 (0.28%) Solaris
11 2 (0.19%) Debian
11 2 (0.19%) VMS
11 2 (0.19%) Windows Server 2012
12 1 (0.094%) Ubuntu
Processes & Methodologies
1 381 (35.77%) Continuous Improvement
2 322 (30.23%) ITSM
3 303 (28.45%) Service Management
4 293 (27.51%) Problem-Solving
5 237 (22.25%) Customer Service
6 230 (21.60%) Stakeholder Management
7 204 (19.15%) Stakeholder Engagement
8 199 (18.69%) Agile
9 194 (18.22%) Service Delivery
10 190 (17.84%) Mentoring
11 171 (16.06%) Project Delivery
12 160 (15.02%) Cybersecurity
13 142 (13.33%) Change Management
14 138 (12.96%) PRINCE2
15 133 (12.49%) AI
15 133 (12.49%) Information Security
16 119 (11.17%) Collaborative Working
17 114 (10.70%) DevOps
18 105 (9.86%) TOGAF
19 104 (9.77%) Project Management
Programming Languages
1 85 (7.98%) PowerShell
2 60 (5.63%) SQL
3 30 (2.82%) Python
4 20 (1.88%) JavaScript
5 13 (1.22%) Bash
6 9 (0.85%) Java
7 8 (0.75%) Clojure
7 8 (0.75%) RPG
8 6 (0.56%) Bicep
8 6 (0.56%) T-SQL
9 3 (0.28%) PL/SQL
9 3 (0.28%) Ruby
10 2 (0.19%) C#
10 2 (0.19%) Google Apps Script
10 2 (0.19%) Groovy
10 2 (0.19%) TypeScript
11 1 (0.094%) Apex Code
11 1 (0.094%) Korn
11 1 (0.094%) Kusto Query Language
11 1 (0.094%) VBScript
Qualifications
1 234 (21.97%) Degree
2 128 (12.02%) Security Cleared
3 116 (10.89%) CISSP
4 114 (10.70%) CISM
5 109 (10.23%) ITIL Certification
6 98 (9.20%) Microsoft Certification
7 93 (8.73%) SC Cleared
8 78 (7.32%) AWS Certification
9 71 (6.67%) MCSE
10 65 (6.10%) DBS Check
11 62 (5.82%) A+ Certification
12 60 (5.63%) Network+ Certification
13 52 (4.88%) Azure Certification
14 48 (4.51%) PMP
15 44 (4.13%) Cisco Certification
16 43 (4.04%) PMI Certification
17 33 (3.10%) DV Cleared
18 31 (2.91%) Computer Science Degree
19 27 (2.54%) CCNA
20 22 (2.07%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 104 (9.77%) SLA
2 92 (8.64%) QA
3 79 (7.42%) NIST
4 55 (5.16%) Cyber Essentials
4 55 (5.16%) ISO 22301
5 51 (4.79%) ISO/IEC 27001
6 50 (4.69%) GDPR
7 21 (1.97%) Cyber Essentials PLUS
8 19 (1.78%) PCI DSS
9 16 (1.50%) ISO/IEC 20000
10 15 (1.41%) COBIT
11 13 (1.22%) ISO 9001
11 13 (1.22%) PMO
12 11 (1.03%) Data Quality
13 7 (0.66%) GxP
14 6 (0.56%) Accessibility
15 5 (0.47%) GRC
16 4 (0.38%) Def Stans
16 4 (0.38%) ISO 9000
16 4 (0.38%) ISO/IEC 15288
System Software
1 187 (17.56%) Active Directory
2 40 (3.76%) Hyper-V
3 36 (3.38%) VMware Infrastructure
4 9 (0.85%) Virtual Desktop
5 8 (0.75%) VMware NSX
5 8 (0.75%) vSphere
6 7 (0.66%) BitLocker
7 6 (0.56%) Virtual Machines
8 5 (0.47%) Docker
9 4 (0.38%) KVM
9 4 (0.38%) VMware ESXi
10 3 (0.28%) Microsoft Virtual Server
10 3 (0.28%) Slurm Workload Manager
10 3 (0.28%) Terminal Services
10 3 (0.28%) Virtual Servers
11 1 (0.094%) Citrix Hypervisor
11 1 (0.094%) GPFS
11 1 (0.094%) Lustre
11 1 (0.094%) Oracle RAC
Systems Management
1 149 (13.99%) Microsoft Intune
2 36 (3.38%) Ansible
3 34 (3.19%) SCCM
4 21 (1.97%) Grafana
5 14 (1.31%) Kubernetes
6 11 (1.03%) ZABBIX
7 7 (0.66%) FortiGate
7 7 (0.66%) Jamf Pro
8 6 (0.56%) Graylog
8 6 (0.56%) Single Sign-On
8 6 (0.56%) Systems Management Server (SMS)
9 5 (0.47%) vCenter Server
10 4 (0.38%) Autotask
10 4 (0.38%) Prometheus
10 4 (0.38%) Proxmox
11 3 (0.28%) Puppet
12 2 (0.19%) Check_MK
12 2 (0.19%) Data Guard
12 2 (0.19%) HP Fortify
12 2 (0.19%) NetBackup
Vendors
1 430 (40.38%) Microsoft
2 223 (20.94%) ServiceNow
3 54 (5.07%) CyberArk
4 52 (4.88%) VMware
5 40 (3.76%) Cisco
6 29 (2.72%) Remedy
7 27 (2.54%) SonicWALL
8 26 (2.44%) Fortinet
9 20 (1.88%) BMC
10 19 (1.78%) Oracle
10 19 (1.78%) YouTube
11 16 (1.50%) Dynatrace
12 15 (1.41%) Mitel
13 13 (1.22%) Apple
14 11 (1.03%) Google
14 11 (1.03%) Veeam
14 11 (1.03%) Workday
15 10 (0.94%) Meraki
15 10 (0.94%) SAP
15 10 (0.94%) Splunk