Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 23 January 2026, with comparisons to the same periods in the previous two years.

6 months to
23 Jan 2026
Same period 2025 Same period 2024
Rank 36 41 46
Rank change year-on-year +5 +5 +14
Permanent jobs citing ITIL 903 1,002 1,448
As % of all permanent jobs with remote/hybrid work options 5.81% 6.11% 5.94%
As % of the Processes & Methodologies category 6.69% 6.50% 6.38%
Number of salaries quoted 529 579 1,210
10th Percentile £29,625 £31,250 £31,250
25th Percentile £35,000 £38,000 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £54,024
Median % change year-on-year -9.09% +1.81% +8.05%
75th Percentile £67,500 £65,000 £65,000
90th Percentile £85,000 £81,250 £80,000
UK median annual salary £47,500 £50,000 £50,000
% change year-on-year -5.00% - +3.09%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,505 15,416 22,701
As % of all permanent jobs with a WFH option 86.89% 94.03% 93.11%
Number of salaries quoted 8,586 9,080 18,561
10th Percentile £30,000 £36,250 £35,000
25th Percentile £42,125 £47,500 £45,000
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £80,000 £82,500 £77,500
90th Percentile £100,000 £101,250 £96,539
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -8.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 23 January 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 73 (8.08%) SharePoint
2 60 (6.64%) Microsoft Exchange
3 16 (1.77%) Tomcat
3 16 (1.77%) WebSphere
3 16 (1.77%) WebSphere Application Server
4 3 (0.33%) Confluence
4 3 (0.33%) HCL Domino
4 3 (0.33%) HCL Notes
4 3 (0.33%) IIS
5 2 (0.22%) OpenStack
6 1 (0.11%) Oracle Workflow
Applications
1 230 (25.47%) Microsoft Office
2 34 (3.77%) Microsoft Excel
3 19 (2.10%) Microsoft Project
4 14 (1.55%) MS Visio
5 4 (0.44%) AutoCAD
6 3 (0.33%) Chatbot
6 3 (0.33%) Microsoft PowerPoint
Business Applications
1 21 (2.33%) Remedy ITSM
2 12 (1.33%) NEC Housing
3 5 (0.55%) Dynamics CRM
4 4 (0.44%) SAP S/4HANA
5 3 (0.33%) Sage 200
5 3 (0.33%) Sage 50
5 3 (0.33%) Sage CRM
6 2 (0.22%) Adaptiv
6 2 (0.22%) Dynamics AX
6 2 (0.22%) Oracle EBS
7 1 (0.11%) assyst
7 1 (0.11%) Elite 3E
7 1 (0.11%) Raiser’s Edge
7 1 (0.11%) Shopify
Cloud Services
1 383 (42.41%) Microsoft 365
2 227 (25.14%) Azure
3 207 (22.92%) AWS
4 134 (14.84%) Entra ID
5 52 (5.76%) Power Platform
6 29 (3.21%) SaaS
7 27 (2.99%) Azure DevOps
8 20 (2.21%) Azure Monitor
9 18 (1.99%) Dynamics 365
10 17 (1.88%) OneDrive
10 17 (1.88%) PowerApps
11 15 (1.66%) Mimecast
12 12 (1.33%) AWS CloudFormation
12 12 (1.33%) GCP
12 12 (1.33%) IaaS
12 12 (1.33%) PaaS
13 9 (1.00%) Datadog
13 9 (1.00%) Microsoft Purview
14 8 (0.89%) GitHub
15 7 (0.78%) Power Automate
Communications & Networking
1 59 (6.53%) VPN
2 57 (6.31%) DNS
3 55 (6.09%) Firewall
4 46 (5.09%) WAN
5 40 (4.43%) LAN
6 34 (3.77%) Wi-Fi
7 31 (3.43%) DHCP
7 31 (3.43%) TCP/IP
8 30 (3.32%) SSL
9 28 (3.10%) SD-WAN
10 25 (2.77%) VoIP
11 22 (2.44%) VLAN
12 15 (1.66%) Network Security
13 12 (1.33%) HTTP
14 11 (1.22%) Telnet
15 8 (0.89%) Unified Communications
16 7 (0.78%) IP Telephony
17 6 (0.66%) BGP
17 6 (0.66%) IPsec
18 5 (0.55%) OSPF
Database & Business Intelligence
1 36 (3.99%) Power BI
2 24 (2.66%) SQL Server
3 16 (1.77%) DB2
3 16 (1.77%) PostgreSQL
4 12 (1.33%) Azure SQL Database
5 9 (1.00%) Oracle Reports
6 6 (0.66%) Amazon RDS
6 6 (0.66%) Oracle Database
6 6 (0.66%) Tableau
7 5 (0.55%) Crystal Reports
7 5 (0.55%) NoSQL
8 3 (0.33%) MySQL
9 2 (0.22%) Data Lake
9 2 (0.22%) Relational Database
9 2 (0.22%) SQL Server Integration Services
10 1 (0.11%) Data Warehouse
10 1 (0.11%) Metadata
10 1 (0.11%) SQL Server Reporting Services
Development Applications
1 41 (4.54%) JIRA
2 7 (0.78%) GitLab
3 5 (0.55%) Jenkins
4 1 (0.11%) Visual Studio
General
1 476 (52.71%) Social Skills
2 161 (17.83%) Finance
3 115 (12.74%) French Language
4 95 (10.52%) Swedish Language
5 79 (8.75%) Analytical Skills
6 69 (7.64%) Back Office
7 47 (5.20%) Banking
8 46 (5.09%) Public Sector
9 40 (4.43%) Organisational Skills
10 38 (4.21%) Law
11 26 (2.88%) Inclusion and Diversity
12 25 (2.77%) Retail
13 23 (2.55%) Legal
14 22 (2.44%) Telecoms
15 21 (2.33%) Documentation Skills
16 13 (1.44%) Manufacturing
17 12 (1.33%) Presentation Skills
18 10 (1.11%) Investment Banking
18 10 (1.11%) Police
19 9 (1.00%) Influencing Skills
Job Titles
1 251 (27.80%) Analyst
2 152 (16.83%) Service Analyst
3 143 (15.84%) Service Desk Analyst
4 115 (12.74%) Support Engineer
5 102 (11.30%) Lead
6 81 (8.97%) Support Analyst
7 68 (7.53%) Desktop Support
8 66 (7.31%) IT Analyst
8 66 (7.31%) IT Support
9 62 (6.87%) Desktop Engineer
9 62 (6.87%) Desktop Support Engineer
9 62 (6.87%) Site Engineer
10 59 (6.53%) Service Manager
11 56 (6.20%) Senior
12 55 (6.09%) Applications Support
13 51 (5.65%) IT Manager
14 38 (4.21%) IT Support Analyst
15 34 (3.77%) Delivery Manager
16 30 (3.32%) Developer
17 28 (3.10%) IT Engineer
Libraries, Frameworks & Software Standards
1 17 (1.88%) LDAP
1 17 (1.88%) XML
2 16 (1.77%) LAPP Stack
2 16 (1.77%) WebSphere MQ
3 15 (1.66%) CSS
3 15 (1.66%) HTML
4 14 (1.55%) JSON
5 8 (0.89%) FIX Protocol
5 8 (0.89%) REST
5 8 (0.89%) SOAP
6 6 (0.66%) EDI
6 6 (0.66%) Oracle Fusion
7 5 (0.55%) Elastic Stack
8 3 (0.33%) Middleware
8 3 (0.33%) OpenTelemetry
8 3 (0.33%) Web Services
9 2 (0.22%) AngularJS
9 2 (0.22%) OAuth
9 2 (0.22%) SAP Fiori
10 1 (0.11%) React
Miscellaneous
1 76 (8.42%) Security Operations Centre
2 74 (8.19%) Operational Technology
3 70 (7.75%) Cyber Threat
4 68 (7.53%) Cyber Kill Chain
5 49 (5.43%) Management Information System
6 43 (4.76%) Onboarding
7 33 (3.65%) Driving Licence
8 28 (3.10%) Product Ownership
9 27 (2.99%) Data Centre
10 25 (2.77%) CMDB
11 19 (2.10%) Linux Command Line
12 17 (1.88%) Enterprise Software
13 13 (1.44%) Security Posture
14 12 (1.33%) Client/Server
15 9 (1.00%) Legacy Systems
15 9 (1.00%) Self-Motivation
16 8 (0.89%) Equities
16 8 (0.89%) Fixed Income
16 8 (0.89%) Hybrid Cloud
16 8 (0.89%) Video Conferencing
Operating Systems
1 277 (30.68%) Windows
2 98 (10.85%) Windows 10
3 89 (9.86%) Linux
4 76 (8.42%) Windows Server
5 35 (3.88%) Unix
6 20 (2.21%) Red Hat Enterprise Linux
7 15 (1.66%) Mac OS
8 12 (1.33%) Apple iOS
9 8 (0.89%) VMS
10 6 (0.66%) Android
11 5 (0.55%) Windows Server 2016
12 2 (0.22%) Mac OS X
12 2 (0.22%) Ubuntu
12 2 (0.22%) Windows Server 2012
13 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 301 (33.33%) Customer Service
2 288 (31.89%) ITSM
3 209 (23.15%) Continuous Improvement
4 183 (20.27%) Problem-Solving
5 171 (18.94%) Service Management
6 152 (16.83%) Roadmaps
7 150 (16.61%) Mentoring
8 149 (16.50%) Cybersecurity
9 144 (15.95%) Service Delivery
10 141 (15.61%) Coaching
11 133 (14.73%) Stakeholder Management
12 125 (13.84%) Performance Metrics
13 114 (12.62%) Analytics
14 112 (12.40%) Asset Management
15 107 (11.85%) Technology Roadmap
16 101 (11.18%) Business Strategy
17 96 (10.63%) Change Management
17 96 (10.63%) Risk Management
18 88 (9.75%) DevOps
19 85 (9.41%) Customer Experience
Programming Languages
1 98 (10.85%) PowerShell
2 66 (7.31%) Python
3 64 (7.09%) SQL
4 31 (3.43%) Bash
5 29 (3.21%) JavaScript
6 11 (1.22%) Bicep
7 6 (0.66%) Perl
7 6 (0.66%) R
7 6 (0.66%) T-SQL
8 4 (0.44%) C#
9 2 (0.22%) Google Apps Script
9 2 (0.22%) Java
10 1 (0.11%) PL/SQL
10 1 (0.11%) VB.NET
Qualifications
1 291 (32.23%) Degree
2 180 (19.93%) Microsoft Certification
3 152 (16.83%) AWS Certification
4 130 (14.40%) MCSE
5 111 (12.29%) Security Cleared
6 102 (11.30%) SC Cleared
7 60 (6.64%) CTC Cleared
8 58 (6.42%) ITIL Foundation Certificate
9 50 (5.54%) ITIL Certification
10 44 (4.87%) Cisco Certification
11 40 (4.43%) Azure Certification
12 29 (3.21%) CCNA
13 26 (2.88%) CISSP
14 25 (2.77%) CCNP
14 25 (2.77%) Computer Science Degree
15 19 (2.10%) PMI Certification
16 18 (1.99%) BPSS Clearance
17 17 (1.88%) DBS Check
17 17 (1.88%) MCP
18 16 (1.77%) PMP
Quality Assurance & Compliance
1 134 (14.84%) SLA
2 131 (14.51%) QA
3 112 (12.40%) ISO/IEC 27001
4 82 (9.08%) NIST
5 68 (7.53%) ISO/IEC 27005
6 35 (3.88%) Cyber Essentials
7 18 (1.99%) GDPR
8 14 (1.55%) Data Quality
9 9 (1.00%) COBIT
10 8 (0.89%) Cyber Essentials PLUS
11 7 (0.78%) GRC
12 6 (0.66%) ISO 9001
13 4 (0.44%) ISO/IEC 20000
13 4 (0.44%) PMO
13 4 (0.44%) SOC 2
14 3 (0.33%) Sarbanes-Oxley
15 2 (0.22%) Accessibility
15 2 (0.22%) ISO/IEC 19770
15 2 (0.22%) NCSC
16 1 (0.11%) PCI DSS
System Software
1 136 (15.06%) Active Directory
2 38 (4.21%) VMware Infrastructure
3 35 (3.88%) Hyper-V
4 23 (2.55%) Virtual Machines
5 22 (2.44%) Virtual Desktop
6 9 (1.00%) Docker
7 4 (0.44%) Firmware
7 4 (0.44%) Veritas Cluster Server
8 2 (0.22%) Microsoft Virtual Server
8 2 (0.22%) Virtual Servers
8 2 (0.22%) vSphere
9 1 (0.11%) BitLocker
9 1 (0.11%) pfSense
9 1 (0.11%) vCloud
Systems Management
1 70 (7.75%) Microsoft Intune
2 49 (5.43%) Terraform
3 32 (3.54%) SCCM
4 21 (2.33%) Ansible
5 12 (1.33%) Kubernetes
6 11 (1.22%) Grafana
6 11 (1.22%) Jamf Pro
6 11 (1.22%) Prometheus
7 6 (0.66%) Autotask
8 5 (0.55%) SCOM
9 4 (0.44%) PaperCut
10 3 (0.33%) Dell DRAC
10 3 (0.33%) Nagios
10 3 (0.33%) Single Sign-On
11 2 (0.22%) Puppet
12 1 (0.11%) Active Directory Federation Services
12 1 (0.11%) AirWatch
12 1 (0.11%) EMC NetWorker
12 1 (0.11%) Forefront Identity Manager
12 1 (0.11%) ZABBIX
Vendors
1 421 (46.62%) Microsoft
2 232 (25.69%) ServiceNow
3 113 (12.51%) Cisco
4 48 (5.32%) VMware
5 30 (3.32%) Oracle
6 23 (2.55%) BMC
6 23 (2.55%) Red Hat
7 22 (2.44%) Apple
7 22 (2.44%) Remedy
8 19 (2.10%) IBM
9 17 (1.88%) Splunk
10 16 (1.77%) Meraki
11 14 (1.55%) Citrix
12 11 (1.22%) Mitel
12 11 (1.22%) Northgate
13 10 (1.11%) SolarWinds
14 9 (1.00%) Veeam
15 8 (0.89%) Charles River
16 7 (0.78%) Salesforce
16 7 (0.78%) SAP