Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 28 May 2026, with comparisons to the same periods in the previous two years.

6 months to
28 May 2026
Same period 2025 Same period 2024
Rank 50 82 50
Rank change year-on-year +32 -32 +11
Permanent jobs citing ITIL 792 656 1,598
As % of all permanent jobs with remote/hybrid work options 4.13% 4.50% 4.85%
As % of the Processes & Methodologies category 4.98% 4.74% 5.38%
Number of salaries quoted 576 479 1,319
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,050 £37,500 £40,000
Median annual salary (50th Percentile) £54,249 £52,500 £54,000
Median % change year-on-year +3.33% -2.78% +2.86%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £85,000 £83,750 £77,500
UK median annual salary £52,500 £50,000 £48,662
% change year-on-year +5.00% +2.75% +2.45%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,889 13,827 29,727
As % of all permanent jobs with a WFH option 82.91% 94.82% 90.27%
Number of salaries quoted 11,338 8,083 23,433
10th Percentile £35,000 £30,300 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £106,100 £95,000
UK median annual salary £60,000 £58,033 £55,000
% change year-on-year +3.39% +5.51% -9.84%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 28 May 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 84 (10.61%) SharePoint
2 50 (6.31%) Microsoft Exchange
3 6 (0.76%) Confluence
4 5 (0.63%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.25%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 135 (17.05%) Microsoft Office
2 18 (2.27%) Microsoft Excel
2 18 (2.27%) Microsoft Project
3 10 (1.26%) Microsoft PowerPoint
4 4 (0.51%) Windchill
5 1 (0.13%) MS Visio
Business Applications
1 11 (1.39%) NEC Housing
2 4 (0.51%) Remedy ITSM
3 3 (0.38%) Dynamics CRM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.25%) SAP ERP
4 2 (0.25%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 322 (40.66%) Microsoft 365
2 217 (27.40%) Azure
3 131 (16.54%) Entra ID
4 122 (15.40%) AWS
5 51 (6.44%) Power Platform
6 45 (5.68%) SaaS
7 29 (3.66%) OneDrive
8 20 (2.53%) PowerApps
9 14 (1.77%) Power Automate
10 11 (1.39%) Dynamics 365
11 9 (1.14%) AWS CloudFormation
11 9 (1.14%) Azure DevOps
11 9 (1.14%) Azure Sentinel
11 9 (1.14%) Google Workspace
12 8 (1.01%) Amazon EKS
13 7 (0.88%) Cloud Computing
13 7 (0.88%) GCP
13 7 (0.88%) Microsoft Purview
13 7 (0.88%) Mimecast
14 6 (0.76%) Microsoft Copilot
Communications & Networking
1 48 (6.06%) DNS
1 48 (6.06%) Firewall
2 43 (5.43%) VPN
3 35 (4.42%) WAN
4 32 (4.04%) DHCP
5 28 (3.54%) Wi-Fi
6 27 (3.41%) LAN
7 22 (2.78%) TCP/IP
8 20 (2.53%) VoIP
9 12 (1.52%) Network Security
9 12 (1.52%) SD-WAN
10 11 (1.39%) SSL
11 9 (1.14%) VLAN
12 8 (1.01%) Broadband
13 7 (0.88%) Telnet
14 6 (0.76%) HTTP
14 6 (0.76%) Wireless
15 5 (0.63%) BGP
15 5 (0.63%) MPLS
16 4 (0.51%) Structured Cabling
Database & Business Intelligence
1 32 (4.04%) Power BI
2 28 (3.54%) SQL Server
3 14 (1.77%) Azure SQL Database
4 8 (1.01%) MySQL
5 7 (0.88%) Oracle Database
6 4 (0.51%) PostgreSQL
6 4 (0.51%) Relational Database
7 3 (0.38%) MongoDB
8 2 (0.25%) InfluxDB
8 2 (0.25%) SAP HANA
9 1 (0.13%) DynamoDB
9 1 (0.13%) Metadata
9 1 (0.13%) Oracle Exadata
9 1 (0.13%) RDBMS
9 1 (0.13%) Tableau
Development Applications
1 52 (6.57%) JIRA
2 11 (1.39%) GitLab
3 2 (0.25%) Atlassian Bamboo
3 2 (0.25%) Bitbucket
3 2 (0.25%) Eclipse
3 2 (0.25%) Rational Rhapsody
4 1 (0.13%) Cucumber
4 1 (0.13%) Cypress.io
4 1 (0.13%) Jenkins
4 1 (0.13%) Maven
4 1 (0.13%) Postman
4 1 (0.13%) REST Assured
4 1 (0.13%) SonarQube
General
1 401 (50.63%) Social Skills
2 133 (16.79%) Finance
3 83 (10.48%) Public Sector
4 81 (10.23%) Analytical Skills
5 52 (6.57%) Back Office
6 51 (6.44%) Inclusion and Diversity
7 49 (6.19%) French Language
8 33 (4.17%) Law
9 28 (3.54%) Banking
9 28 (3.54%) Legal
9 28 (3.54%) Organisational Skills
10 24 (3.03%) Manufacturing
11 21 (2.65%) Retail
12 16 (2.02%) Influencing Skills
12 16 (2.02%) Swedish Language
13 14 (1.77%) Games
14 11 (1.39%) Presentation Skills
15 10 (1.26%) Front Office
16 7 (0.88%) Documentation Skills
17 6 (0.76%) Police
Job Titles
1 164 (20.71%) Analyst
2 120 (15.15%) Support Engineer
3 92 (11.62%) Service Manager
4 88 (11.11%) Senior
5 86 (10.86%) Service Analyst
6 76 (9.60%) Service Desk Analyst
7 68 (8.59%) IT Manager
7 68 (8.59%) IT Support
8 67 (8.46%) Support Analyst
9 58 (7.32%) Applications Support
10 55 (6.94%) Lead
11 54 (6.82%) Site Engineer
12 53 (6.69%) Desktop Engineer
12 53 (6.69%) Desktop Support
13 51 (6.44%) Desktop Support Engineer
13 51 (6.44%) IT Engineer
14 50 (6.31%) IT Services Manager
15 49 (6.19%) Infrastructure Engineer
16 48 (6.06%) Architect
17 40 (5.05%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 15 (1.89%) REST
1 15 (1.89%) SOAP
2 10 (1.26%) CSS
2 10 (1.26%) HTML
3 9 (1.14%) .NET
4 5 (0.63%) FIX Protocol
5 4 (0.51%) JSON
5 4 (0.51%) Middleware
5 4 (0.51%) OAuth
5 4 (0.51%) OpenID
5 4 (0.51%) SAP Fiori
5 4 (0.51%) YAML
6 3 (0.38%) AngularJS
6 3 (0.38%) OpenTelemetry
6 3 (0.38%) Web Services
7 2 (0.25%) EDI
7 2 (0.25%) Microsoft Graph
7 2 (0.25%) RabbitMQ
7 2 (0.25%) WAMP
7 2 (0.25%) XML
Miscellaneous
1 32 (4.04%) Data Centre
2 30 (3.79%) Driving Licence
2 30 (3.79%) Onboarding
3 28 (3.54%) Cyberattack
4 23 (2.90%) Hybrid Cloud
4 23 (2.90%) Management Information System
5 22 (2.78%) CMDB
6 16 (2.02%) Product Ownership
7 15 (1.89%) Self-Motivation
8 12 (1.52%) Enterprise Software
9 11 (1.39%) Client/Server
10 10 (1.26%) Cloud Native
11 9 (1.14%) Legacy Systems
12 8 (1.01%) Analytical Mindset
12 8 (1.01%) Cyber Threat
12 8 (1.01%) PKI
13 7 (0.88%) Housing Association
13 7 (0.88%) Social Media
14 6 (0.76%) Clustering
14 6 (0.76%) PMI
Operating Systems
1 208 (26.26%) Windows
2 82 (10.35%) Windows 10
3 49 (6.19%) Linux
4 45 (5.68%) Windows Server
5 25 (3.16%) Android
6 24 (3.03%) Apple iOS
7 13 (1.64%) Unix
8 8 (1.01%) Red Hat Enterprise Linux
9 6 (0.76%) Mac OS
10 5 (0.63%) Windows Server 2016
11 4 (0.51%) CentOS
11 4 (0.51%) Windows Server 2019
12 3 (0.38%) Debian
12 3 (0.38%) VMS
13 2 (0.25%) Ubuntu
14 1 (0.13%) AIX
14 1 (0.13%) Solaris
Processes & Methodologies
1 245 (30.93%) Continuous Improvement
2 217 (27.40%) Customer Service
3 213 (26.89%) ITSM
3 213 (26.89%) Problem-Solving
4 187 (23.61%) Service Management
5 150 (18.94%) Service Delivery
6 114 (14.39%) Cybersecurity
7 112 (14.14%) Agile
8 99 (12.50%) Stakeholder Management
9 90 (11.36%) Mentoring
10 79 (9.97%) DevOps
11 78 (9.85%) Performance Metrics
12 77 (9.72%) Change Management
13 74 (9.34%) Stakeholder Engagement
14 71 (8.96%) Roadmaps
15 68 (8.59%) Coaching
15 68 (8.59%) Customer Experience
16 67 (8.46%) Project Delivery
17 66 (8.33%) Analytics
18 64 (8.08%) Project Management
Programming Languages
1 67 (8.46%) SQL
2 64 (8.08%) PowerShell
3 27 (3.41%) Python
4 20 (2.53%) JavaScript
5 14 (1.77%) Bash
6 10 (1.26%) C#
7 8 (1.01%) T-SQL
8 7 (0.88%) Clojure
9 6 (0.76%) Java
10 3 (0.38%) Bicep
10 3 (0.38%) Google Apps Script
10 3 (0.38%) Korn
10 3 (0.38%) Ruby
11 2 (0.25%) Perl
12 1 (0.13%) Apex Code
12 1 (0.13%) Groovy
12 1 (0.13%) PL/SQL
12 1 (0.13%) RPG
12 1 (0.13%) Shell Script
12 1 (0.13%) TypeScript
Qualifications
1 228 (28.79%) Degree
2 139 (17.55%) Security Cleared
3 117 (14.77%) Microsoft Certification
4 111 (14.02%) SC Cleared
5 81 (10.23%) AWS Certification
6 72 (9.09%) MCSE
7 48 (6.06%) CTC Cleared
8 38 (4.80%) Azure Certification
9 37 (4.67%) DBS Check
10 33 (4.17%) ITIL Certification
11 31 (3.91%) Cisco Certification
12 26 (3.28%) PMI Certification
13 23 (2.90%) DV Cleared
13 23 (2.90%) PMP
14 21 (2.65%) Computer Science Degree
15 18 (2.27%) CCNA
16 17 (2.15%) ITIL Foundation Certificate
17 15 (1.89%) BPSS Clearance
18 13 (1.64%) A+ Certification
19 10 (1.26%) CISSP
Quality Assurance & Compliance
1 98 (12.37%) SLA
2 96 (12.12%) QA
3 40 (5.05%) Cyber Essentials
4 38 (4.80%) ISO/IEC 27001
5 34 (4.29%) GDPR
6 31 (3.91%) NIST
7 21 (2.65%) Cyber Essentials PLUS
8 10 (1.26%) PCI DSS
9 9 (1.14%) Data Quality
9 9 (1.14%) ISO 9001
10 6 (0.76%) GRC
11 5 (0.63%) PMO
12 4 (0.51%) COBIT
12 4 (0.51%) Def Stans
12 4 (0.51%) ISO 22301
12 4 (0.51%) ISO 9000
12 4 (0.51%) ISO/IEC 15288
13 3 (0.38%) SOC 2
14 2 (0.25%) Accessibility
14 2 (0.25%) Sarbanes-Oxley
System Software
1 105 (13.26%) Active Directory
2 17 (2.15%) VMware Infrastructure
3 13 (1.64%) Hyper-V
4 9 (1.14%) BitLocker
4 9 (1.14%) Docker
5 6 (0.76%) Microsoft Virtual Server
5 6 (0.76%) Virtual Servers
5 6 (0.76%) vSphere
6 5 (0.63%) Virtual Desktop
6 5 (0.63%) VMware ESXi
7 4 (0.51%) KVM
7 4 (0.51%) Virtual Machines
7 4 (0.51%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
9 2 (0.25%) Citrix Hypervisor
9 2 (0.25%) Oracle RAC
9 2 (0.25%) Veritas Cluster Server
10 1 (0.13%) Firmware
Systems Management
1 74 (9.34%) Microsoft Intune
2 33 (4.17%) SCCM
3 30 (3.79%) Ansible
4 22 (2.78%) Terraform
5 19 (2.40%) Kubernetes
6 12 (1.52%) Grafana
7 9 (1.14%) Jamf Pro
8 8 (1.01%) Single Sign-On
9 7 (0.88%) Puppet
9 7 (0.88%) ZABBIX
10 6 (0.76%) Graylog
10 6 (0.76%) Prometheus
11 5 (0.63%) vCenter Server
12 4 (0.51%) Proxmox
13 3 (0.38%) Autotask
13 3 (0.38%) Check_MK
14 2 (0.25%) Active Directory Federation Services
14 2 (0.25%) FortiGate
14 2 (0.25%) PaperCut
14 2 (0.25%) Salt
Vendors
1 364 (45.96%) Microsoft
2 184 (23.23%) ServiceNow
3 89 (11.24%) Cisco
4 23 (2.90%) VMware
5 20 (2.53%) Oracle
6 19 (2.40%) Meraki
7 17 (2.15%) Apple
7 17 (2.15%) Fortinet
8 15 (1.89%) Splunk
9 12 (1.52%) Salesforce
10 11 (1.39%) Northgate
10 11 (1.39%) SAP
10 11 (1.39%) SonicWALL
11 10 (1.26%) Citrix
11 10 (1.26%) IFS
11 10 (1.26%) Veeam
12 9 (1.14%) Google
13 8 (1.01%) Dynatrace
13 8 (1.01%) Red Hat
13 8 (1.01%) Samsung