Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 20 April 2026, with comparisons to the same periods in the previous two years.

6 months to
20 Apr 2026
Same period 2025 Same period 2024
Rank 39 53 49
Rank change year-on-year +14 -4 +16
Permanent jobs citing ITIL 844 704 1,612
As % of all permanent jobs with remote/hybrid work options 4.73% 5.29% 4.97%
As % of the Processes & Methodologies category 5.69% 5.58% 5.43%
Number of salaries quoted 547 529 1,376
10th Percentile £30,300 £30,500 £31,250
25th Percentile £37,500 £40,988 £40,000
Median annual salary (50th Percentile) £52,500 £55,000 £54,048
Median % change year-on-year -4.55% +1.76% +8.10%
75th Percentile £70,000 £67,500 £64,108
90th Percentile £85,000 £81,250 £77,500
UK median annual salary £51,500 £50,000 £49,990
% change year-on-year +3.00% +0.02% +5.24%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,826 12,623 29,705
As % of all permanent jobs with a WFH option 83.16% 94.77% 91.52%
Number of salaries quoted 10,367 8,945 23,614
10th Percentile £32,500 £32,202 £33,750
25th Percentile £44,972 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £62,205 £57,500
Median % change year-on-year -3.54% +8.18% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £57,500 £60,000 £55,000
% change year-on-year -4.17% +9.09% -10.57%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 20 April 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 67 (7.94%) SharePoint
2 54 (6.40%) Microsoft Exchange
3 6 (0.71%) OpenStack
4 5 (0.59%) Confluence
5 3 (0.36%) ArcGIS
5 3 (0.36%) IIS
6 2 (0.24%) Apache Airflow
6 2 (0.24%) CMS
6 2 (0.24%) Tomcat
6 2 (0.24%) WebSphere
6 2 (0.24%) WebSphere Application Server
7 1 (0.12%) Oracle Workflow
Applications
1 163 (19.31%) Microsoft Office
2 18 (2.13%) Microsoft Project
3 15 (1.78%) Microsoft Excel
4 6 (0.71%) Microsoft PowerPoint
5 4 (0.47%) MS Visio
Business Applications
1 11 (1.30%) NEC Housing
2 8 (0.95%) Remedy ITSM
3 5 (0.59%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) Sage 200
4 3 (0.36%) Sage 50
4 3 (0.36%) Sage CRM
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) OpenText VIM for SAP
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 327 (38.74%) Microsoft 365
2 210 (24.88%) Azure
3 137 (16.23%) AWS
4 129 (15.28%) Entra ID
5 36 (4.27%) SaaS
6 35 (4.15%) Power Platform
7 22 (2.61%) OneDrive
8 14 (1.66%) Azure DevOps
9 11 (1.30%) AWS CloudFormation
9 11 (1.30%) Dynamics 365
10 10 (1.18%) Azure Monitor
10 10 (1.18%) GCP
11 9 (1.07%) Google Workspace
12 8 (0.95%) Amazon EKS
12 8 (0.95%) Mimecast
12 8 (0.95%) Power Automate
13 7 (0.83%) Datadog
13 7 (0.83%) PowerApps
14 5 (0.59%) Azure AKS
14 5 (0.59%) Intacct
Communications & Networking
1 53 (6.28%) DNS
2 45 (5.33%) VPN
3 44 (5.21%) Firewall
3 44 (5.21%) WAN
4 36 (4.27%) DHCP
5 32 (3.79%) LAN
6 27 (3.20%) Wi-Fi
7 22 (2.61%) TCP/IP
8 20 (2.37%) VoIP
9 15 (1.78%) SD-WAN
9 15 (1.78%) VLAN
10 14 (1.66%) SSL
11 11 (1.30%) Network Security
12 10 (1.18%) Telnet
13 9 (1.07%) Broadband
14 7 (0.83%) HTTP
14 7 (0.83%) Wireless
15 6 (0.71%) Structured Cabling
16 5 (0.59%) BGP
16 5 (0.59%) MPLS
Database & Business Intelligence
1 28 (3.32%) Power BI
2 27 (3.20%) SQL Server
3 17 (2.01%) Azure SQL Database
4 10 (1.18%) MySQL
5 6 (0.71%) PostgreSQL
6 4 (0.47%) Oracle Database
6 4 (0.47%) Relational Database
7 3 (0.36%) MongoDB
7 3 (0.36%) NoSQL
8 2 (0.24%) DB2
8 2 (0.24%) InfluxDB
8 2 (0.24%) SAP HANA
8 2 (0.24%) SQL Server Integration Services
9 1 (0.12%) Metadata
9 1 (0.12%) Oracle Exadata
9 1 (0.12%) RDBMS
9 1 (0.12%) Tableau
Development Applications
1 46 (5.45%) JIRA
2 14 (1.66%) GitLab
3 3 (0.36%) Jenkins
4 2 (0.24%) Rational Rhapsody
5 1 (0.12%) Atlassian Bamboo
5 1 (0.12%) Bitbucket
General
1 406 (48.10%) Social Skills
2 131 (15.52%) Finance
3 68 (8.06%) Back Office
3 68 (8.06%) French Language
4 67 (7.94%) Analytical Skills
5 59 (6.99%) Public Sector
6 53 (6.28%) Inclusion and Diversity
7 30 (3.55%) Law
8 29 (3.44%) Banking
8 29 (3.44%) Organisational Skills
9 27 (3.20%) Swedish Language
10 25 (2.96%) Retail
11 23 (2.73%) Legal
12 18 (2.13%) Manufacturing
13 14 (1.66%) Presentation Skills
14 13 (1.54%) Front Office
15 10 (1.18%) Games
15 10 (1.18%) Telecoms
16 7 (0.83%) Documentation Skills
17 6 (0.71%) Influencing Skills
Job Titles
1 183 (21.68%) Analyst
2 131 (15.52%) Support Engineer
3 111 (13.15%) Lead
4 96 (11.37%) Service Analyst
5 89 (10.55%) Service Desk Analyst
6 87 (10.31%) Senior
7 73 (8.65%) Service Manager
8 70 (8.29%) Support Analyst
9 66 (7.82%) Desktop Engineer
9 66 (7.82%) Desktop Support
10 64 (7.58%) Desktop Support Engineer
11 63 (7.46%) IT Support
11 63 (7.46%) Site Engineer
12 56 (6.64%) IT Manager
13 54 (6.40%) Applications Support
14 51 (6.04%) Infrastructure Engineer
15 47 (5.57%) IT Analyst
16 45 (5.33%) IT Engineer
17 35 (4.15%) Architect
17 35 (4.15%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 14 (1.66%) CSS
1 14 (1.66%) HTML
2 9 (1.07%) JSON
3 8 (0.95%) FIX Protocol
3 8 (0.95%) REST
3 8 (0.95%) SOAP
4 7 (0.83%) .NET
4 7 (0.83%) XML
5 5 (0.59%) Middleware
5 5 (0.59%) OAuth
6 4 (0.47%) EDI
6 4 (0.47%) OpenID
6 4 (0.47%) YAML
7 3 (0.36%) Elastic Stack
7 3 (0.36%) OpenTelemetry
8 2 (0.24%) AngularJS
8 2 (0.24%) Kafka
8 2 (0.24%) LAPP Stack
8 2 (0.24%) RabbitMQ
8 2 (0.24%) SAP Fiori
Miscellaneous
1 76 (9.00%) Cyber Threat
2 71 (8.41%) Security Operations Centre
3 68 (8.06%) Cyber Kill Chain
3 68 (8.06%) Operational Technology
4 33 (3.91%) Driving Licence
5 32 (3.79%) Data Centre
5 32 (3.79%) Onboarding
6 29 (3.44%) Cyberattack
6 29 (3.44%) Management Information System
7 18 (2.13%) Hybrid Cloud
8 14 (1.66%) CMDB
8 14 (1.66%) Enterprise Software
9 13 (1.54%) Client/Server
10 12 (1.42%) Self-Motivation
11 10 (1.18%) Cloud Native
11 10 (1.18%) Legacy Systems
11 10 (1.18%) Social Media
12 9 (1.07%) Clustering
12 9 (1.07%) Video Conferencing
13 8 (0.95%) Fixed Income
Operating Systems
1 249 (29.50%) Windows
2 99 (11.73%) Windows 10
3 72 (8.53%) Linux
4 70 (8.29%) Windows Server
5 26 (3.08%) Apple iOS
6 25 (2.96%) Android
7 21 (2.49%) Unix
8 12 (1.42%) Red Hat Enterprise Linux
9 8 (0.95%) Mac OS
10 4 (0.47%) CentOS
10 4 (0.47%) Windows Server 2016
11 3 (0.36%) Debian
11 3 (0.36%) Ubuntu
11 3 (0.36%) VMS
12 1 (0.12%) AIX
12 1 (0.12%) Solaris
12 1 (0.12%) Windows Server 2012
12 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 241 (28.55%) Customer Service
2 226 (26.78%) Continuous Improvement
3 215 (25.47%) Problem-Solving
4 212 (25.12%) ITSM
5 163 (19.31%) Mentoring
6 159 (18.84%) Service Management
7 145 (17.18%) Stakeholder Management
8 142 (16.82%) Coaching
9 141 (16.71%) Service Delivery
10 128 (15.17%) Cybersecurity
11 119 (14.10%) Roadmaps
12 97 (11.49%) Agile
13 91 (10.78%) DevOps
14 85 (10.07%) Business Strategy
14 85 (10.07%) Performance Metrics
14 85 (10.07%) Risk Management
15 83 (9.83%) Change Management
16 81 (9.60%) Customer Experience
17 78 (9.24%) Analytics
18 77 (9.12%) Vulnerability Management
Programming Languages
1 70 (8.29%) SQL
2 64 (7.58%) PowerShell
3 29 (3.44%) Python
4 23 (2.73%) JavaScript
5 16 (1.90%) Bash
6 9 (1.07%) C#
7 8 (0.95%) T-SQL
8 4 (0.47%) Bicep
9 3 (0.36%) Clojure
9 3 (0.36%) Google Apps Script
9 3 (0.36%) Korn
9 3 (0.36%) Perl
10 2 (0.24%) Java
11 1 (0.12%) Kusto Query Language
11 1 (0.12%) PL/SQL
11 1 (0.12%) Shell Script
Qualifications
1 239 (28.32%) Degree
2 134 (15.88%) Microsoft Certification
3 127 (15.05%) Security Cleared
4 112 (13.27%) SC Cleared
5 87 (10.31%) AWS Certification
5 87 (10.31%) MCSE
6 60 (7.11%) CTC Cleared
7 35 (4.15%) Cisco Certification
7 35 (4.15%) ITIL Certification
8 33 (3.91%) DBS Check
9 25 (2.96%) ITIL Foundation Certificate
10 24 (2.84%) Computer Science Degree
11 23 (2.73%) Azure Certification
11 23 (2.73%) CCNA
12 18 (2.13%) PMI Certification
13 16 (1.90%) CISSP
13 16 (1.90%) PMP
14 14 (1.66%) Network+ Certification
15 12 (1.42%) BPSS Clearance
16 11 (1.30%) CISM
Quality Assurance & Compliance
1 110 (13.03%) SLA
2 99 (11.73%) NIST
3 98 (11.61%) ISO/IEC 27001
4 96 (11.37%) QA
5 68 (8.06%) ISO/IEC 27005
6 37 (4.38%) Cyber Essentials
7 21 (2.49%) GDPR
8 18 (2.13%) Cyber Essentials PLUS
9 14 (1.66%) Data Quality
10 8 (0.95%) GRC
10 8 (0.95%) PCI DSS
11 4 (0.47%) COBIT
11 4 (0.47%) SOC 2
12 2 (0.24%) Accessibility
12 2 (0.24%) ISO/IEC 19770
12 2 (0.24%) NCSC
12 2 (0.24%) Sarbanes-Oxley
13 1 (0.12%) ISO 22301
13 1 (0.12%) ISO/IEC 20000
System Software
1 112 (13.27%) Active Directory
2 24 (2.84%) VMware Infrastructure
3 18 (2.13%) Hyper-V
4 12 (1.42%) Docker
5 9 (1.07%) Virtual Machines
6 7 (0.83%) BitLocker
6 7 (0.83%) vSphere
7 5 (0.59%) Virtual Desktop
7 5 (0.59%) VMware ESXi
8 4 (0.47%) Veritas Cluster Server
8 4 (0.47%) VMware NSX
9 3 (0.36%) Microsoft Virtual Server
9 3 (0.36%) Slurm Workload Manager
9 3 (0.36%) Terminal Services
9 3 (0.36%) Virtual Servers
10 2 (0.24%) Citrix Hypervisor
10 2 (0.24%) Oracle RAC
11 1 (0.12%) Firmware
11 1 (0.12%) vCloud
Systems Management
1 71 (8.41%) Microsoft Intune
2 39 (4.62%) Ansible
3 30 (3.55%) Terraform
4 27 (3.20%) SCCM
5 23 (2.73%) Kubernetes
6 15 (1.78%) Grafana
7 10 (1.18%) Jamf Pro
8 9 (1.07%) Prometheus
9 8 (0.95%) Puppet
10 7 (0.83%) Single Sign-On
11 5 (0.59%) vCenter Server
12 4 (0.47%) PaperCut
13 3 (0.36%) Autotask
13 3 (0.36%) Check_MK
13 3 (0.36%) ZABBIX
14 2 (0.24%) Active Directory Federation Services
14 2 (0.24%) Argo
14 2 (0.24%) Oracle Enterprise Manager
14 2 (0.24%) Oracle RMAN
14 2 (0.24%) Salt
Vendors
1 356 (42.18%) Microsoft
2 193 (22.87%) ServiceNow
3 104 (12.32%) Cisco
4 35 (4.15%) VMware
5 23 (2.73%) Apple
6 18 (2.13%) Oracle
6 18 (2.13%) Splunk
7 17 (2.01%) Meraki
8 13 (1.54%) Red Hat
9 12 (1.42%) Fortinet
10 11 (1.30%) BMC
10 11 (1.30%) Citrix
10 11 (1.30%) Northgate
11 10 (1.18%) Samsung
12 9 (1.07%) Google
12 9 (1.07%) Remedy
12 9 (1.07%) Salesforce
13 8 (0.95%) Charles River
13 8 (0.95%) Dynatrace
13 8 (0.95%) Sage