Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 23 October 2025, with comparisons to the same periods in the previous two years.

6 months to
23 Oct 2025
Same period 2024 Same period 2023
Rank 64 40 41
Rank change year-on-year -24 +1 +34
Permanent jobs citing ITIL 782 1,143 1,429
As % of all permanent jobs with remote/hybrid work options 4.79% 5.66% 6.24%
As % of the Processes & Methodologies category 5.12% 6.43% 6.56%
Number of salaries quoted 551 598 1,200
10th Percentile £29,750 £30,000 £32,500
25th Percentile £33,375 £37,500 £41,250
Median annual salary (50th Percentile) £50,000 £53,000 £54,000
Median % change year-on-year -5.66% -1.85% +8.00%
75th Percentile £70,000 £65,000 £67,500
90th Percentile £93,750 £80,000 £87,500
UK median annual salary £45,497 £50,000 £52,500
% change year-on-year -9.01% -4.76% +5.00%

All Process and Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,276 17,782 21,800
As % of all permanent jobs with a WFH option 93.63% 88.03% 95.15%
Number of salaries quoted 8,372 10,707 17,647
10th Percentile £29,750 £36,000 £37,500
25th Percentile £40,000 £46,250 £47,500
Median annual salary (50th Percentile) £57,500 £62,500 £62,500
Median % change year-on-year -8.00% - -
75th Percentile £77,500 £81,250 £80,688
90th Percentile £100,000 £102,500 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 23 October 2025.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 75 (9.59%) SharePoint
2 69 (8.82%) Microsoft Exchange
3 15 (1.92%) Tomcat
3 15 (1.92%) WebSphere
3 15 (1.92%) WebSphere Application Server
4 6 (0.77%) IIS
5 5 (0.64%) Confluence
6 3 (0.38%) HCL Domino
6 3 (0.38%) HCL Notes
7 1 (0.13%) Oracle Workflow
7 1 (0.13%) WordPress
Applications
1 133 (17.01%) Microsoft Office
2 32 (4.09%) Microsoft Excel
3 14 (1.79%) MS Visio
4 6 (0.77%) AutoCAD
4 6 (0.77%) Microsoft PowerPoint
5 5 (0.64%) Microsoft Project
6 4 (0.51%) Chatbot
7 2 (0.26%) Spreadsheet
Business Applications
1 14 (1.79%) Remedy ITSM
2 9 (1.15%) SAP S/4HANA
3 8 (1.02%) Adaptiv
3 8 (1.02%) Dynamics CRM
4 2 (0.26%) Elite 3E
4 2 (0.26%) Sage 200
5 1 (0.13%) assyst
5 1 (0.13%) NEC Housing
5 1 (0.13%) NetSuite
5 1 (0.13%) Raiser’s Edge
5 1 (0.13%) SAP WM
5 1 (0.13%) Visualfiles
Cloud Services
1 297 (37.98%) Microsoft 365
2 229 (29.28%) Azure
3 193 (24.68%) AWS
4 128 (16.37%) Entra ID
5 72 (9.21%) Power Platform
6 48 (6.14%) SaaS
7 35 (4.48%) Azure DevOps
8 31 (3.96%) Azure Monitor
9 30 (3.84%) PaaS
9 30 (3.84%) Power Automate
10 28 (3.58%) IaaS
10 28 (3.58%) PowerApps
11 19 (2.43%) OneDrive
12 17 (2.17%) Azure Key Vault
13 16 (2.05%) Azure AI
13 16 (2.05%) Azure ExpressRoute
13 16 (2.05%) Azure Service Bus
13 16 (2.05%) Microsoft Purview
14 15 (1.92%) Dynamics 365
15 10 (1.28%) AWS CloudFormation
Communications & Networking
1 82 (10.49%) Firewall
2 64 (8.18%) VPN
3 62 (7.93%) DNS
4 58 (7.42%) WAN
5 45 (5.75%) LAN
6 38 (4.86%) SD-WAN
7 36 (4.60%) TCP/IP
8 27 (3.45%) DHCP
9 25 (3.20%) VoIP
10 22 (2.81%) Wi-Fi
11 20 (2.56%) Network Security
12 17 (2.17%) SSL
13 13 (1.66%) VLAN
14 10 (1.28%) Unified Communications
15 8 (1.02%) HTTP
15 8 (1.02%) Internet
15 8 (1.02%) Wireless
16 7 (0.90%) BGP
16 7 (0.90%) OSPF
16 7 (0.90%) Wireshark
Database & Business Intelligence
1 53 (6.78%) Power BI
2 19 (2.43%) Data Lake
3 16 (2.05%) MySQL
3 16 (2.05%) Oracle Reports
4 15 (1.92%) DB2
4 15 (1.92%) PostgreSQL
5 14 (1.79%) SQL Server
6 7 (0.90%) Tableau
7 6 (0.77%) Amazon RDS
7 6 (0.77%) Azure SQL Database
7 6 (0.77%) Crystal Reports
7 6 (0.77%) Oracle Database
8 3 (0.38%) NoSQL
9 2 (0.26%) Data Warehouse
9 2 (0.26%) Relational Database
10 1 (0.13%) SQL Server Reporting Services
Development Applications
1 17 (2.17%) Git
2 15 (1.92%) JIRA
3 3 (0.38%) GitLab
3 3 (0.38%) Jenkins
4 2 (0.26%) Katalon Studio
4 2 (0.26%) Selenium
5 1 (0.13%) Visual Studio
General
1 405 (51.79%) Social Skills
2 175 (22.38%) Finance
3 96 (12.28%) Analytical Skills
4 76 (9.72%) French Language
4 76 (9.72%) Swedish Language
5 53 (6.78%) Banking
5 53 (6.78%) Public Sector
6 37 (4.73%) Organisational Skills
7 36 (4.60%) Law
8 35 (4.48%) Inclusion and Diversity
9 31 (3.96%) Retail
10 25 (3.20%) Telecoms
11 24 (3.07%) Documentation Skills
11 24 (3.07%) Legal
12 21 (2.69%) Back Office
13 16 (2.05%) Police
14 14 (1.79%) Manufacturing
15 13 (1.66%) Local Government
16 11 (1.41%) Presentation Skills
17 9 (1.15%) Investment Banking
Job Titles
1 233 (29.80%) Analyst
2 126 (16.11%) Service Analyst
3 117 (14.96%) Service Desk Analyst
4 73 (9.34%) Support Analyst
5 59 (7.54%) Senior
6 58 (7.42%) Lead
7 56 (7.16%) IT Analyst
8 48 (6.14%) Applications Support
8 48 (6.14%) IT Support
9 46 (5.88%) Service Manager
10 42 (5.37%) Support Engineer
11 38 (4.86%) IT Manager
12 37 (4.73%) Architect
13 35 (4.48%) 2nd Line Support
14 34 (4.35%) Delivery Manager
15 31 (3.96%) Support Technician
16 29 (3.71%) Support Manager
17 28 (3.58%) Developer
18 27 (3.45%) IT Support Analyst
19 25 (3.20%) Desktop Support
Libraries, Frameworks & Software Standards
1 19 (2.43%) CSS
1 19 (2.43%) HTML
2 17 (2.17%) Oracle Fusion
2 17 (2.17%) XML
3 16 (2.05%) JSON
3 16 (2.05%) LDAP
4 15 (1.92%) LAPP Stack
4 15 (1.92%) WebSphere MQ
5 11 (1.41%) REST
6 10 (1.28%) SOAP
7 6 (0.77%) EDI
7 6 (0.77%) Middleware
8 5 (0.64%) Elastic Stack
8 5 (0.64%) React
8 5 (0.64%) SAP Fiori
9 4 (0.51%) .NET
10 3 (0.38%) FreeSWITCH
10 3 (0.38%) Node.js
10 3 (0.38%) Web Services
11 2 (0.26%) AngularJS
Miscellaneous
1 57 (7.29%) Management Information System
2 37 (4.73%) Onboarding
3 35 (4.48%) Driving Licence
4 33 (4.22%) Data Centre
4 33 (4.22%) Product Ownership
5 26 (3.32%) Self-Motivation
6 22 (2.81%) CMDB
7 21 (2.69%) NHS
8 19 (2.43%) Security Posture
9 17 (2.17%) Linux Command Line
10 15 (1.92%) Enterprise Software
11 13 (1.66%) Legacy Systems
12 11 (1.41%) Analytical Mindset
12 11 (1.41%) Cloud Native
12 11 (1.41%) Hybrid Cloud
13 10 (1.28%) Security Operations Centre
14 9 (1.15%) Client/Server
14 9 (1.15%) Market Risk
15 8 (1.02%) Credit Risk
16 7 (0.90%) Social Media
Operating Systems
1 222 (28.39%) Windows
2 70 (8.95%) Linux
3 62 (7.93%) Windows Server
4 56 (7.16%) Windows 10
5 26 (3.32%) Unix
6 18 (2.30%) Mac OS
6 18 (2.30%) Red Hat Enterprise Linux
7 12 (1.53%) Apple iOS
8 10 (1.28%) Windows Server 2019
9 8 (1.02%) VMS
9 8 (1.02%) Windows Server 2016
10 5 (0.64%) Android
10 5 (0.64%) Mac OS X
11 3 (0.38%) CentOS
11 3 (0.38%) Windows Server 2012
12 2 (0.26%) Windows Server 2008
13 1 (0.13%) Check Point GAiA
Processes & Methodologies
1 232 (29.67%) ITSM
2 198 (25.32%) Customer Service
3 190 (24.30%) Problem-Solving
3 190 (24.30%) Service Management
4 161 (20.59%) Continuous Improvement
5 124 (15.86%) Agile
6 122 (15.60%) Service Delivery
7 115 (14.71%) Analytics
8 104 (13.30%) Roadmaps
9 102 (13.04%) Cybersecurity
10 101 (12.92%) DevOps
11 91 (11.64%) Change Management
12 87 (11.13%) Performance Metrics
13 86 (11.00%) Mentoring
14 82 (10.49%) Project Management
15 75 (9.59%) Asset Management
16 70 (8.95%) AI
17 66 (8.44%) Problem Management
18 61 (7.80%) Infrastructure as Code
19 56 (7.16%) User Experience
Programming Languages
1 92 (11.76%) PowerShell
2 77 (9.85%) SQL
3 68 (8.70%) Python
4 35 (4.48%) JavaScript
5 26 (3.32%) Bash
6 24 (3.07%) Bicep
7 10 (1.28%) Java
8 7 (0.90%) R
9 6 (0.77%) Perl
10 4 (0.51%) C#
11 1 (0.13%) Kusto Query Language
11 1 (0.13%) PL/SQL
11 1 (0.13%) VB.NET
Qualifications
1 211 (26.98%) Degree
2 145 (18.54%) Microsoft Certification
3 113 (14.45%) AWS Certification
4 91 (11.64%) MCSE
5 72 (9.21%) ITIL Certification
6 64 (8.18%) Azure Certification
7 54 (6.91%) Security Cleared
8 52 (6.65%) ITIL Foundation Certificate
9 43 (5.50%) SC Cleared
10 42 (5.37%) Cisco Certification
11 36 (4.60%) DBS Check
12 35 (4.48%) CCNP
13 33 (4.22%) PMI Certification
14 31 (3.96%) PMP
15 26 (3.32%) Network+ Certification
16 25 (3.20%) CISSP
17 22 (2.81%) BPSS Clearance
17 22 (2.81%) CCNA
18 21 (2.69%) Computer Science Degree
18 21 (2.69%) MCITP
Quality Assurance & Compliance
1 104 (13.30%) SLA
2 95 (12.15%) QA
3 41 (5.24%) ISO/IEC 27001
4 26 (3.32%) Cyber Essentials
5 16 (2.05%) COBIT
6 14 (1.79%) NIST
7 13 (1.66%) Data Quality
7 13 (1.66%) GDPR
8 12 (1.53%) PMO
9 9 (1.15%) ISO 9001
10 7 (0.90%) ISO/IEC 20000
11 6 (0.77%) Cyber Essentials PLUS
12 4 (0.51%) GRC
13 3 (0.38%) Accessibility
13 3 (0.38%) NCSC
14 2 (0.26%) ISO 22301
14 2 (0.26%) PCI DSS
14 2 (0.26%) Sarbanes-Oxley
15 1 (0.13%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 151 (19.31%) Active Directory
2 37 (4.73%) VMware Infrastructure
3 32 (4.09%) Virtual Machines
4 26 (3.32%) Hyper-V
5 20 (2.56%) Virtual Desktop
6 6 (0.77%) Firmware
7 4 (0.51%) Docker
7 4 (0.51%) vSphere
8 3 (0.38%) BitLocker
9 2 (0.26%) pfSense
9 2 (0.26%) VMware ESXi
10 1 (0.13%) VMware NSX
Systems Management
1 85 (10.87%) Microsoft Intune
2 39 (4.99%) Terraform
3 29 (3.71%) SCCM
4 16 (2.05%) Single Sign-On
5 15 (1.92%) Jamf Pro
6 9 (1.15%) Ansible
7 7 (0.90%) Grafana
7 7 (0.90%) Kubernetes
7 7 (0.90%) Prometheus
7 7 (0.90%) SCOM
8 6 (0.77%) SmoothWall
9 3 (0.38%) Autotask
9 3 (0.38%) Dell DRAC
10 2 (0.26%) AirWatch
10 2 (0.26%) FortiGate
10 2 (0.26%) Nagios
10 2 (0.26%) Progress Chef
10 2 (0.26%) Proxmox
10 2 (0.26%) Puppet
10 2 (0.26%) ZABBIX
Vendors
1 365 (46.68%) Microsoft
2 186 (23.79%) ServiceNow
3 79 (10.10%) Cisco
4 47 (6.01%) VMware
5 45 (5.75%) Meraki
6 35 (4.48%) Oracle
7 23 (2.94%) Apple
8 18 (2.30%) Databricks
8 18 (2.30%) IBM
8 18 (2.30%) Red Hat
9 15 (1.92%) Citrix
9 15 (1.92%) SAP
10 14 (1.79%) BMC
10 14 (1.79%) Murex
10 14 (1.79%) Remedy
10 14 (1.79%) Splunk
11 12 (1.53%) Google
11 12 (1.53%) SolarWinds
12 9 (1.15%) HP
13 8 (1.02%) Ariba