Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 21 July 2026, with comparisons to the same periods in the previous two years.

6 months to
21 Jul 2026
Same period 2025 Same period 2024
Rank 51 82 52
Rank change year-on-year +31 -30 +2
Permanent jobs citing ITIL 961 714 1,328
As % of all permanent jobs with remote/hybrid work options 4.45% 4.33% 4.56%
As % of the Processes & Methodologies category 5.38% 4.65% 5.15%
Number of salaries quoted 668 522 1,020
10th Percentile £30,750 £29,250 £31,250
25th Percentile £40,000 £35,854 £40,988
Median annual salary (50th Percentile) £55,000 £52,500 £53,150
Median % change year-on-year +4.76% -1.22% +1.24%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £93,050 £77,500
UK median annual salary £52,500 £47,500 £49,000
% change year-on-year +10.53% -3.06% -2.00%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,875 15,362 25,786
As % of all permanent jobs with a WFH option 82.74% 93.25% 88.48%
Number of salaries quoted 13,022 9,082 19,277
10th Percentile £35,000 £29,750 £34,089
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,750 £76,250
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £60,000 £56,000 £55,000
% change year-on-year +7.14% +1.82% -8.84%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 21 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (9.37%) SharePoint
2 51 (5.31%) Microsoft Exchange
3 13 (1.35%) Confluence
4 4 (0.42%) OpenStack
5 3 (0.31%) ArcGIS
5 3 (0.31%) CMS
5 3 (0.31%) SAS
6 2 (0.21%) Apache Airflow
7 1 (0.10%) IIS
7 1 (0.10%) Oracle Workflow
Applications
1 108 (11.24%) Microsoft Office
2 22 (2.29%) Microsoft Excel
3 15 (1.56%) Microsoft Project
4 10 (1.04%) Microsoft PowerPoint
5 4 (0.42%) Windchill
6 3 (0.31%) Trello
7 2 (0.21%) MS Visio
Business Applications
1 23 (2.39%) Remedy ITSM
2 5 (0.52%) Dynamics CRM
3 4 (0.42%) Shopify
4 3 (0.31%) SAP S/4HANA
5 2 (0.21%) Carpe Diem
5 2 (0.21%) Elite 3E
5 2 (0.21%) Oracle EBS
5 2 (0.21%) Payment Gateway
5 2 (0.21%) SAP ERP
5 2 (0.21%) SAP QM
6 1 (0.10%) OpenText VIM for SAP
6 1 (0.10%) Oracle ERP
6 1 (0.10%) Oracle Financials
6 1 (0.10%) Oracle iProcurement
6 1 (0.10%) Oracle Payables
6 1 (0.10%) Sage 200
6 1 (0.10%) SAP GRC
6 1 (0.10%) SAP IBP
6 1 (0.10%) SAP MII
6 1 (0.10%) SAP PP
Cloud Services
1 322 (33.51%) Azure
2 309 (32.15%) Microsoft 365
3 177 (18.42%) AWS
4 176 (18.31%) Entra ID
5 104 (10.82%) SaaS
6 51 (5.31%) Power Platform
7 31 (3.23%) OneDrive
8 25 (2.60%) PowerApps
9 22 (2.29%) Microsoft Purview
10 19 (1.98%) Power Automate
11 15 (1.56%) Dynamics 365
12 10 (1.04%) AWS CloudFormation
12 10 (1.04%) Google Workspace
13 9 (0.94%) Azure Sentinel
14 8 (0.83%) Amazon EKS
14 8 (0.83%) Cloud Computing
15 7 (0.73%) GCP
16 6 (0.62%) Azure DevOps
16 6 (0.62%) Cloudflare
16 6 (0.62%) Microsoft Copilot
Communications & Networking
1 59 (6.14%) Firewall
2 53 (5.52%) VPN
3 52 (5.41%) DNS
4 42 (4.37%) DHCP
5 35 (3.64%) TCP/IP
6 28 (2.91%) WAN
6 28 (2.91%) Wi-Fi
7 25 (2.60%) LAN
8 18 (1.87%) Network Security
9 14 (1.46%) Wireless
10 12 (1.25%) VoIP
11 11 (1.14%) Broadband
11 11 (1.14%) VLAN
12 6 (0.62%) SD-WAN
13 5 (0.52%) Remote Desktop
14 4 (0.42%) BGP
14 4 (0.42%) MPLS
14 4 (0.42%) Unified Communications
15 3 (0.31%) NAS
15 3 (0.31%) Software-Defined Networking
Database & Business Intelligence
1 29 (3.02%) Power BI
2 24 (2.50%) SQL Server
3 12 (1.25%) Azure SQL Database
4 10 (1.04%) MySQL
5 8 (0.83%) Oracle Database
6 4 (0.42%) PostgreSQL
6 4 (0.42%) Relational Database
7 3 (0.31%) MongoDB
8 2 (0.21%) DynamoDB
8 2 (0.21%) InfluxDB
8 2 (0.21%) SAP HANA
9 1 (0.10%) Oracle BI Publisher
9 1 (0.10%) Oracle Exadata
9 1 (0.10%) RDBMS
9 1 (0.10%) Tableau
Development Applications
1 50 (5.20%) JIRA
2 11 (1.14%) GitLab
3 4 (0.42%) Atlassian Bamboo
3 4 (0.42%) Bitbucket
3 4 (0.42%) Eclipse
4 2 (0.21%) Cypress.io
4 2 (0.21%) Jenkins
4 2 (0.21%) Maven
4 2 (0.21%) Rational Rhapsody
4 2 (0.21%) SonarQube
5 1 (0.10%) Cucumber
5 1 (0.10%) Postman
5 1 (0.10%) REST Assured
General
1 490 (50.99%) Social Skills
2 159 (16.55%) Finance
3 97 (10.09%) Public Sector
4 93 (9.68%) Analytical Skills
5 91 (9.47%) Law
6 79 (8.22%) Legal
7 49 (5.10%) Banking
8 48 (4.99%) Swedish Language
9 44 (4.58%) Inclusion and Diversity
10 39 (4.06%) Organisational Skills
11 34 (3.54%) Influencing Skills
12 30 (3.12%) French Language
13 26 (2.71%) Manufacturing
14 23 (2.39%) Games
15 20 (2.08%) Retail
16 12 (1.25%) Documentation Skills
17 8 (0.83%) Advertising
17 8 (0.83%) Telecoms
18 7 (0.73%) Back Office
19 6 (0.62%) Aerospace
Job Titles
1 183 (19.04%) Analyst
2 149 (15.50%) IT Manager
3 144 (14.98%) Senior
4 134 (13.94%) Service Manager
5 106 (11.03%) Service Analyst
6 96 (9.99%) IT Services Manager
6 96 (9.99%) Service Desk Analyst
7 83 (8.64%) Support Engineer
8 80 (8.32%) IT Support
9 78 (8.12%) Senior Manager
10 63 (6.56%) Support Analyst
11 59 (6.14%) Architect
12 55 (5.72%) Applications Support
12 55 (5.72%) IT Engineer
13 53 (5.52%) Lead
14 48 (4.99%) IT Support Engineer
15 46 (4.79%) Resilience Manager
16 45 (4.68%) Infrastructure Engineer
17 41 (4.27%) IT Analyst
18 33 (3.43%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 49 (5.10%) Middleware
2 17 (1.77%) REST
2 17 (1.77%) SOAP
3 11 (1.14%) .NET
4 7 (0.73%) HTML
5 6 (0.62%) CSS
5 6 (0.62%) Web Services
6 4 (0.42%) SAP Fiori
6 4 (0.42%) YAML
7 3 (0.31%) EDI
7 3 (0.31%) OAuth
7 3 (0.31%) OpenID
7 3 (0.31%) React
8 2 (0.21%) AngularJS
8 2 (0.21%) Gherkin
8 2 (0.21%) JSON
8 2 (0.21%) Kafka
8 2 (0.21%) RabbitMQ
8 2 (0.21%) Spring Boot
8 2 (0.21%) WAMP
Miscellaneous
1 57 (5.93%) Cyber Threat
2 32 (3.33%) Cyberattack
3 29 (3.02%) Driving Licence
3 29 (3.02%) Onboarding
4 26 (2.71%) Data Centre
5 25 (2.60%) Hybrid Cloud
6 24 (2.50%) Self-Motivation
7 22 (2.29%) CMDB
7 22 (2.29%) Product Ownership
8 20 (2.08%) Enterprise Software
9 19 (1.98%) Management Information System
10 12 (1.25%) Cloud Native
10 12 (1.25%) Legacy Systems
11 11 (1.14%) Client/Server
12 9 (0.94%) Housing Association
13 8 (0.83%) Analytical Mindset
13 8 (0.83%) AS400
13 8 (0.83%) PKI
14 5 (0.52%) FMCG
14 5 (0.52%) Replication
Operating Systems
1 168 (17.48%) Windows
2 55 (5.72%) Windows Server
3 34 (3.54%) Linux
4 28 (2.91%) Windows 10
5 27 (2.81%) Android
6 25 (2.60%) Apple iOS
7 11 (1.14%) Mac OS
8 9 (0.94%) Unix
9 7 (0.73%) Red Hat Enterprise Linux
10 5 (0.52%) Windows Server 2016
10 5 (0.52%) Windows Server 2019
11 4 (0.42%) CentOS
12 3 (0.31%) Debian
12 3 (0.31%) VMS
13 1 (0.10%) AIX
13 1 (0.10%) Solaris
13 1 (0.10%) Ubuntu
Processes & Methodologies
1 310 (32.26%) Continuous Improvement
2 281 (29.24%) ITSM
3 277 (28.82%) Problem-Solving
4 216 (22.48%) Service Management
5 198 (20.60%) Customer Service
6 187 (19.46%) Agile
7 176 (18.31%) Mentoring
7 176 (18.31%) Service Delivery
8 171 (17.79%) Stakeholder Engagement
9 168 (17.48%) Stakeholder Management
10 135 (14.05%) Project Delivery
11 131 (13.63%) Cybersecurity
12 126 (13.11%) DevOps
13 122 (12.70%) PRINCE2
14 118 (12.28%) Information Security
15 95 (9.89%) TOGAF
16 93 (9.68%) AI
17 92 (9.57%) Performance Metrics
18 91 (9.47%) Change Management
19 90 (9.37%) Project Management
Programming Languages
1 72 (7.49%) PowerShell
2 63 (6.56%) SQL
3 30 (3.12%) JavaScript
4 26 (2.71%) Python
5 15 (1.56%) Bash
6 9 (0.94%) Java
7 8 (0.83%) Clojure
7 8 (0.83%) RPG
8 7 (0.73%) C#
9 6 (0.62%) T-SQL
10 4 (0.42%) Bicep
11 3 (0.31%) Korn
11 3 (0.31%) Ruby
12 2 (0.21%) Groovy
12 2 (0.21%) PL/SQL
12 2 (0.21%) TypeScript
13 1 (0.10%) Kusto Query Language
13 1 (0.10%) Perl
13 1 (0.10%) Shell Script
13 1 (0.10%) VBScript
Qualifications
1 209 (21.75%) Degree
2 118 (12.28%) Microsoft Certification
3 111 (11.55%) Security Cleared
4 106 (11.03%) CISSP
5 104 (10.82%) CISM
6 92 (9.57%) ITIL Certification
7 90 (9.37%) AWS Certification
8 81 (8.43%) SC Cleared
9 79 (8.22%) MCSE
10 60 (6.24%) A+ Certification
10 60 (6.24%) Network+ Certification
11 58 (6.04%) DBS Check
12 46 (4.79%) Azure Certification
13 41 (4.27%) PMP
14 39 (4.06%) PMI Certification
15 30 (3.12%) Cisco Certification
16 23 (2.39%) DV Cleared
16 23 (2.39%) PRINCE2 Practitioner
17 18 (1.87%) ITIL Foundation Certificate
18 17 (1.77%) Computer Science Degree
Quality Assurance & Compliance
1 114 (11.86%) QA
2 76 (7.91%) SLA
3 75 (7.80%) NIST
4 54 (5.62%) Cyber Essentials
5 53 (5.52%) ISO 22301
5 53 (5.52%) ISO/IEC 27001
6 50 (5.20%) GDPR
7 24 (2.50%) Cyber Essentials PLUS
8 18 (1.87%) PCI DSS
9 13 (1.35%) ISO 9001
10 9 (0.94%) PMO
11 7 (0.73%) COBIT
12 6 (0.62%) Data Quality
13 4 (0.42%) Def Stans
13 4 (0.42%) GRC
13 4 (0.42%) ISO 9000
13 4 (0.42%) ISO/IEC 15288
13 4 (0.42%) ISO/IEC 20000
14 3 (0.31%) Sarbanes-Oxley
15 1 (0.10%) ISO 14001
System Software
1 176 (18.31%) Active Directory
2 31 (3.23%) Hyper-V
3 23 (2.39%) VMware Infrastructure
4 9 (0.94%) BitLocker
5 8 (0.83%) Docker
6 6 (0.62%) Virtual Machines
6 6 (0.62%) vSphere
7 5 (0.52%) VMware ESXi
8 4 (0.42%) KVM
8 4 (0.42%) Microsoft Virtual Server
8 4 (0.42%) Slurm Workload Manager
8 4 (0.42%) Virtual Desktop
8 4 (0.42%) Virtual Servers
8 4 (0.42%) VMware NSX
9 3 (0.31%) Terminal Services
10 2 (0.21%) Citrix Hypervisor
10 2 (0.21%) Oracle RAC
11 1 (0.10%) GPFS
11 1 (0.10%) Lustre
Systems Management
1 155 (16.13%) Microsoft Intune
2 34 (3.54%) SCCM
3 29 (3.02%) Ansible
4 22 (2.29%) Terraform
5 19 (1.98%) Kubernetes
6 14 (1.46%) Grafana
7 11 (1.14%) ZABBIX
8 7 (0.73%) Jamf Pro
8 7 (0.73%) Single Sign-On
9 6 (0.62%) Graylog
9 6 (0.62%) Puppet
9 6 (0.62%) Systems Management Server (SMS)
10 5 (0.52%) vCenter Server
11 4 (0.42%) Autotask
11 4 (0.42%) Prometheus
11 4 (0.42%) Proxmox
12 3 (0.31%) Check_MK
13 2 (0.21%) Oracle Enterprise Manager
13 2 (0.21%) Oracle RMAN
13 2 (0.21%) Salt
Vendors
1 435 (45.27%) Microsoft
2 227 (23.62%) ServiceNow
3 50 (5.20%) CyberArk
4 36 (3.75%) Cisco
5 28 (2.91%) VMware
6 24 (2.50%) Fortinet
7 23 (2.39%) Remedy
8 21 (2.19%) SonicWALL
9 19 (1.98%) Oracle
10 17 (1.77%) BMC
10 17 (1.77%) Meraki
11 16 (1.66%) Apple
12 12 (1.25%) SAP
13 11 (1.14%) Salesforce
13 11 (1.14%) Veeam
14 10 (1.04%) Google
15 9 (0.94%) ConnectWise
15 9 (0.94%) IFS
15 9 (0.94%) Splunk
16 8 (0.83%) Samsung