Period
to 22 June 2021

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 22 June 2021 with a comparison to the same period in the previous 2 years.

ITIL
UK > Work from Home
6 months to
22 Jun 2021
Same period 2020 Same period 2019
Rank 106 88 47
Rank change year-on-year -18 -41 +58
Permanent jobs citing ITIL 639 196 446
As % of all permanent jobs with a WFH option 3.16% 3.49% 5.59%
As % of the Processes & Methodologies category 3.39% 3.75% 6.02%
Number of salaries quoted 566 170 370
10th Percentile £30,000 £40,650 £34,750
25th Percentile £36,537 £45,000 £41,250
Median annual salary (50th Percentile) £52,500 £57,500 £47,500
Median % change year-on-year -8.70% +21.05% -9.52%
75th Percentile £68,750 £73,750 £65,000
90th Percentile £82,500 £85,000 £78,795
UK median annual salary £46,000 £47,500 £45,000
% change year-on-year -3.16% +5.56% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

All Process and Methodology Skills
Work from Home
Permanent vacancies with a requirement for process or methodology skills 18,832 5,232 7,412
As % of all permanent jobs with a WFH option 93.10% 93.26% 92.86%
Number of salaries quoted 15,262 4,466 6,409
10th Percentile £35,000 £36,250 £35,000
25th Percentile £42,500 £43,813 £42,500
Median annual salary (50th Percentile) £57,500 £57,500 £57,500
75th Percentile £75,000 £75,000 £75,000
90th Percentile £90,000 £87,500 £87,500
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% +5.00%

ITIL
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ITIL as a proportion of all IT jobs advertised.

ITIL trend for jobs with a WFH option

ITIL
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing ITIL.

ITIL salary trend for jobs with a WFH option

ITIL
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing ITIL over the 6 months to 22 June 2021.

ITIL salary histogram for jobs with a WFH option

For the 6 months to 22 June 2021, ITIL job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with a WFH option and a requirement for ITIL.

1 227 (35.52%) Microsoft
2 181 (28.33%) Service Management
3 176 (27.54%) Social Skills
4 172 (26.92%) Azure
5 156 (24.41%) Windows
6 142 (22.22%) Microsoft 365
7 140 (21.91%) Active Directory
8 124 (19.41%) ITSM
9 123 (19.25%) Service Delivery
9 123 (19.25%) Finance
10 120 (18.78%) Agile Software Development
11 108 (16.90%) ServiceNow
12 107 (16.74%) Problem-Solving
13 99 (15.49%) Change Management
14 98 (15.34%) SQL
15 93 (14.55%) VMware
16 91 (14.24%) Project Management
17 87 (13.62%) SLA
17 87 (13.62%) Windows Server
18 78 (12.21%) Analytical Skills
19 77 (12.05%) Degree
20 75 (11.74%) Incident Management
21 73 (11.42%) SQL Server
22 70 (10.95%) Stakeholder Management
23 65 (10.17%) VMware Infrastructure
24 64 (10.02%) Problem Management
24 64 (10.02%) SharePoint
24 64 (10.02%) ITIL Certification
25 62 (9.70%) Firewall
25 62 (9.70%) DevOps

ITIL
Co-occurring IT Skills with a WFH Option by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (10.02%) SharePoint
2 13 (2.03%) Confluence
3 12 (1.88%) MS Exchange
4 9 (1.41%) IIS
5 6 (0.94%) Elasticsearch
6 4 (0.63%) Exchange Server 2013
7 3 (0.47%) CMS
7 3 (0.47%) Oracle SOA Suite
7 3 (0.47%) Sitecore CMS
7 3 (0.47%) Sitefinity
8 2 (0.31%) Exchange Server 2007
8 2 (0.31%) Exchange Server 2010
8 2 (0.31%) Skype for Business
8 2 (0.31%) WebSphere
9 1 (0.16%) BizTalk Server
9 1 (0.16%) Liferay
9 1 (0.16%) MQSeries
9 1 (0.16%) Oracle Workflow
9 1 (0.16%) SharePoint Server
9 1 (0.16%) WebLogic
Applications
1 48 (7.51%) Microsoft Office
2 22 (3.44%) Microsoft Excel
3 18 (2.82%) Microsoft Project
4 7 (1.10%) MS Visio
5 5 (0.78%) Microsoft PowerPoint
6 2 (0.31%) Chatbot
7 1 (0.16%) GIMP
7 1 (0.16%) Photoshop
7 1 (0.16%) Snagit
7 1 (0.16%) Spreadsheet
Business Applications
1 12 (1.88%) Remedy ITSM
2 9 (1.41%) NetSuite
3 7 (1.10%) Dynamics CRM
3 7 (1.10%) SAP S/4HANA
4 2 (0.31%) AlphaBridge
4 2 (0.31%) Alphatax
4 2 (0.31%) Farmplan
4 2 (0.31%) KEYPrime
4 2 (0.31%) Remedy AR System
4 2 (0.31%) SAP PP
4 2 (0.31%) SAP PS
4 2 (0.31%) SAP QM
4 2 (0.31%) Sentinel
4 2 (0.31%) Workfront
5 1 (0.16%) Dynamics AX
5 1 (0.16%) Oracle EBS
5 1 (0.16%) Oracle Financials
Cloud Services
1 172 (26.92%) Azure
2 142 (22.22%) Microsoft 365
3 57 (8.92%) AWS
4 45 (7.04%) IaaS
4 45 (7.04%) SaaS
5 43 (6.73%) PaaS
6 30 (4.69%) Azure Active Directory
7 27 (4.23%) Power Platform
8 19 (2.97%) Dynamics 365
9 17 (2.66%) OneDrive
10 14 (2.19%) Google Workspace
11 7 (1.10%) Azure Data Factory
11 7 (1.10%) GitHub
12 6 (0.94%) AWS CloudFormation
12 6 (0.94%) PowerApps
13 5 (0.78%) Amazon EKS
13 5 (0.78%) Azure ExpressRoute
14 4 (0.63%) Azure Service Bus
14 4 (0.63%) Power Automate
14 4 (0.63%) Serverless
Communications & Networking
1 62 (9.70%) Firewall
2 48 (7.51%) LAN
3 41 (6.42%) VPN
4 40 (6.26%) DNS
4 40 (6.26%) WAN
5 34 (5.32%) DHCP
6 20 (3.13%) Network Security
6 20 (3.13%) TCP/IP
7 17 (2.66%) SAN
7 17 (2.66%) Wireless
8 14 (2.19%) SSL
9 11 (1.72%) MPLS
9 11 (1.72%) VLAN
10 10 (1.56%) FTP
10 10 (1.56%) VoIP
10 10 (1.56%) Wi-Fi
11 9 (1.41%) Internet
12 8 (1.25%) BGP
12 8 (1.25%) HTTP
12 8 (1.25%) WLAN
Database & Business Intelligence
1 73 (11.42%) SQL Server
2 22 (3.44%) Data Warehouse
3 17 (2.66%) SQL Server Integration Services
4 16 (2.50%) MySQL
5 15 (2.35%) Relational Database
6 14 (2.19%) Power BI
7 13 (2.03%) SQL Server Analysis Services
8 11 (1.72%) SQL Server Reporting Services
9 10 (1.56%) Azure SQL Database
10 9 (1.41%) Oracle Database
10 9 (1.41%) PostgreSQL
11 5 (0.78%) MongoDB
11 5 (0.78%) NoSQL
11 5 (0.78%) SQL Server 2008
12 4 (0.63%) Oracle Database 11g
12 4 (0.63%) Oracle Reports
12 4 (0.63%) RDBMS
12 4 (0.63%) SQL Server 2005
12 4 (0.63%) SQL Server 2012
13 3 (0.47%) Oracle Database 10g
Development Applications
1 20 (3.13%) JIRA
2 17 (2.66%) Jenkins
3 12 (1.88%) Git (software)
4 9 (1.41%) Maven
5 8 (1.25%) GitLab
6 7 (1.10%) Cucumber
7 4 (0.63%) Bitbucket
7 4 (0.63%) Gradle
7 4 (0.63%) Selenium
8 3 (0.47%) Jasmine
8 3 (0.47%) Robot Framework
8 3 (0.47%) Team Foundation Server
8 3 (0.47%) Toad
8 3 (0.47%) Travis CI
8 3 (0.47%) Vagrant
8 3 (0.47%) webpack
9 2 (0.31%) SonarQube
9 2 (0.31%) Visual Studio
10 1 (0.16%) LoadRunner
10 1 (0.16%) SQL Server Management Studio (SSMS)
General
1 176 (27.54%) Social Skills
2 123 (19.25%) Finance
3 78 (12.21%) Analytical Skills
4 51 (7.98%) Public Sector
5 28 (4.38%) Telecoms
6 23 (3.60%) Legal
7 16 (2.50%) Banking
8 15 (2.35%) Presentation Skills
8 15 (2.35%) Retail
9 14 (2.19%) Billing
9 14 (2.19%) Law
10 13 (2.03%) Marketing
11 12 (1.88%) Manufacturing
12 11 (1.72%) Influencing Skills
13 10 (1.56%) Organisational Skills
14 5 (0.78%) Automotive
14 5 (0.78%) Financial Institution
14 5 (0.78%) Local Government
15 4 (0.63%) Documentation Skills
16 3 (0.47%) Social Housing
Job Titles
1 103 (16.12%) Analyst
2 67 (10.49%) Service Manager
3 52 (8.14%) Architect
3 52 (8.14%) IT Manager
4 42 (6.57%) Developer
5 38 (5.95%) Delivery Manager
5 38 (5.95%) Infrastructure Engineer
5 38 (5.95%) Team Leader
6 37 (5.79%) Consultant
7 33 (5.16%) Service Delivery Manager
8 30 (4.69%) Applications Support
8 30 (4.69%) Support Engineer
9 28 (4.38%) Support Analyst
10 27 (4.23%) IT Support
11 26 (4.07%) Service Analyst
12 25 (3.91%) IT Services Manager
13 24 (3.76%) Development Team Leader
13 24 (3.76%) Project Manager
14 23 (3.60%) Azure Engineer
14 23 (3.60%) Cloud Engineer
Libraries, Frameworks & Software Standards
1 30 (4.69%) .NET
2 24 (3.76%) Web Services
3 18 (2.82%) HTML
3 18 (2.82%) SOAP
4 14 (2.19%) AngularJS
4 14 (2.19%) XML
5 11 (1.72%) CSS
5 11 (1.72%) Middleware
5 11 (1.72%) REST
6 10 (1.56%) LDAP
7 9 (1.41%) RESTful
8 8 (1.25%) Spring
9 6 (0.94%) .NET Framework
9 6 (0.94%) Ajax
9 6 (0.94%) Elastic Stack
9 6 (0.94%) RabbitMQ
10 5 (0.78%) .NET Core
10 5 (0.78%) JMS
10 5 (0.78%) Spring Boot
11 4 (0.63%) SAML
Miscellaneous
1 58 (9.08%) Data Centre
2 38 (5.95%) Management Information System
3 25 (3.91%) Public Cloud
4 22 (3.44%) Private Cloud
5 20 (3.13%) CMDB
6 19 (2.97%) Hybrid Cloud
7 17 (2.66%) Cloud Native
8 16 (2.50%) Self-Motivation
9 11 (1.72%) Enterprise Software
10 10 (1.56%) Driving Licence
10 10 (1.56%) iPad
10 10 (1.56%) iPhone
11 8 (1.25%) User Experience
12 6 (0.94%) CESG
12 6 (0.94%) Replication
13 5 (0.78%) LIMS
13 5 (0.78%) Video Conferencing
13 5 (0.78%) Virtual Team
14 4 (0.63%) Analytical Mindset
14 4 (0.63%) Distributed Denial-of-Service
Operating Systems
1 156 (24.41%) Windows
2 87 (13.62%) Windows Server
3 53 (8.29%) Linux
4 37 (5.79%) Windows 10
5 28 (4.38%) Windows Server 2012
6 25 (3.91%) Unix
7 21 (3.29%) Windows Server 2016
8 16 (2.50%) Windows Server 2008
9 14 (2.19%) Red Hat Enterprise Linux
10 11 (1.72%) Android
11 6 (0.94%) Mac OS
12 5 (0.78%) AIX
12 5 (0.78%) Mac OS X
13 4 (0.63%) Windows Server 2019
14 2 (0.31%) Apple iOS
14 2 (0.31%) CentOS
14 2 (0.31%) Debian
14 2 (0.31%) Solaris
14 2 (0.31%) SUSE
15 1 (0.16%) Windows 8
Processes & Methodologies
1 181 (28.33%) Service Management
2 124 (19.41%) ITSM
3 123 (19.25%) Service Delivery
4 120 (18.78%) Agile Software Development
5 107 (16.74%) Problem-Solving
6 99 (15.49%) Change Management
7 91 (14.24%) Project Management
8 75 (11.74%) Incident Management
9 70 (10.95%) Stakeholder Management
10 64 (10.02%) Problem Management
11 62 (9.70%) DevOps
12 61 (9.55%) PRINCE2
13 59 (9.23%) ITIL V3
14 52 (8.14%) Continuous Improvement
15 50 (7.82%) Infrastructure Engineering
16 43 (6.73%) Release Management
17 42 (6.57%) Configuration Management
18 40 (6.26%) Scrum
18 40 (6.26%) TOGAF
19 36 (5.63%) Project Delivery
Programming Languages
1 98 (15.34%) SQL
2 50 (7.82%) PowerShell
3 17 (2.66%) JavaScript
3 17 (2.66%) Python
4 16 (2.50%) Java
5 15 (2.35%) C#
6 13 (2.03%) C
6 13 (2.03%) T-SQL
7 9 (1.41%) PHP
8 7 (1.10%) Bash Shell
9 6 (0.94%) PL/SQL
10 5 (0.78%) Perl
11 4 (0.63%) TypeScript
11 4 (0.63%) VB
12 3 (0.47%) C++
12 3 (0.47%) Ruby
12 3 (0.47%) VB.NET
13 2 (0.31%) Data Analysis Expressions (DAX)
13 2 (0.31%) DataFlex
13 2 (0.31%) Google Apps Script
Qualifications
1 77 (12.05%) Degree
2 64 (10.02%) ITIL Certification
3 45 (7.04%) Microsoft Certification
4 36 (5.63%) Security Cleared
5 35 (5.48%) Cisco Certification
6 33 (5.16%) SC Cleared
7 30 (4.69%) MCSE
8 25 (3.91%) CCNA
9 24 (3.76%) CISSP
10 22 (3.44%) CISM
11 20 (3.13%) CISA
12 17 (2.66%) ITIL Foundation Certificate
13 14 (2.19%) MCP
14 12 (1.88%) BPSS Clearance
15 11 (1.72%) CCNP
16 10 (1.56%) MCSA
17 7 (1.10%) Master's Degree
18 6 (0.94%) SAP Certification
18 6 (0.94%) TOGAF Certification
19 5 (0.78%) A+ Certification
Quality Assurance & Compliance
1 87 (13.62%) SLA
2 40 (6.26%) ISO/IEC 27001
3 23 (3.60%) COBIT
4 16 (2.50%) PCI DSS
5 15 (2.35%) GDPR
5 15 (2.35%) NIST
6 14 (2.19%) Data Quality
7 8 (1.25%) Cyber Essentials
7 8 (1.25%) ISO/IEC 20000
7 8 (1.25%) PMO
8 6 (0.94%) Cyber Essentials PLUS
9 4 (0.63%) Accessibility
9 4 (0.63%) GRC
9 4 (0.63%) QA
10 3 (0.47%) WCAG
11 2 (0.31%) SOC 2
12 1 (0.16%) NIST 800
12 1 (0.16%) Sarbanes-Oxley
System Software
1 140 (21.91%) Active Directory
2 65 (10.17%) VMware Infrastructure
3 29 (4.54%) Hyper-V
4 16 (2.50%) Virtual Desktop
4 16 (2.50%) VMware ESXi
5 11 (1.72%) Docker
6 9 (1.41%) Virtual Machines
7 8 (1.25%) vSphere
8 6 (0.94%) Shibboleth
8 6 (0.94%) VMware Server
9 4 (0.63%) XenDesktop
10 3 (0.47%) PowerHA
10 3 (0.47%) VMware NSX
11 2 (0.31%) DFS Replication
11 2 (0.31%) Microsoft Virtual Server
11 2 (0.31%) Oracle RAC
11 2 (0.31%) Virtual Servers
11 2 (0.31%) XenApp
12 1 (0.16%) Terminal Services
12 1 (0.16%) vCloud
Systems Management
1 58 (9.08%) SCCM
2 47 (7.36%) Microsoft Intune
3 24 (3.76%) Ansible
4 13 (2.03%) Kubernetes
4 13 (2.03%) Single Sign-On
5 8 (1.25%) Puppet
5 8 (1.25%) Terraform
6 7 (1.10%) AirWatch
7 6 (0.94%) HP UCMDB
7 6 (0.94%) McAfee ePO
7 6 (0.94%) Opscode Chef
7 6 (0.94%) Rundeck
7 6 (0.94%) SolarWinds Orion
8 5 (0.78%) Kibana
8 5 (0.78%) SCOM
8 5 (0.78%) vCenter Server
9 4 (0.63%) Nessus
9 4 (0.63%) WSUS
10 3 (0.47%) Cisco UCCX
10 3 (0.47%) Data Guard
Vendors
1 227 (35.52%) Microsoft
2 108 (16.90%) ServiceNow
3 93 (14.55%) VMware
4 59 (9.23%) Cisco
5 42 (6.57%) Oracle
6 29 (4.54%) Citrix
7 25 (3.91%) Meraki
7 25 (3.91%) SAP
8 24 (3.76%) IBM
9 21 (3.29%) HP
10 20 (3.13%) Remedy
11 16 (2.50%) Apple
11 16 (2.50%) Google
12 14 (2.19%) SolarWinds
13 13 (2.03%) Salesforce.com
14 11 (1.72%) Red Hat
15 10 (1.56%) BMC
15 10 (1.56%) Snow
15 10 (1.56%) Veeam
16 8 (1.25%) F5