Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 10 September 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Sep 2026
Same period 2025 Same period 2024
Rank 52 80 45
Rank change year-on-year +28 -35 +6
Permanent jobs citing ITIL 1,059 689 1,145
As % of all permanent jobs with remote/hybrid work options 4.42% 4.25% 4.90%
As % of the Processes & Methodologies category 5.40% 4.56% 5.60%
Number of salaries quoted 686 532 676
10th Percentile £29,250 £29,750 £31,250
25th Percentile £40,806 £35,000 £40,988
Median annual salary (50th Percentile) £55,000 £51,000 £55,000
Median % change year-on-year +7.84% -7.27% +4.76%
75th Percentile £75,000 £67,500 £64,469
90th Percentile £86,875 £93,750 £79,375
UK median annual salary £52,500 £45,285 £50,000
% change year-on-year +15.93% -9.43% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,614 15,094 20,463
As % of all permanent jobs with a WFH option 81.92% 93.04% 87.57%
Number of salaries quoted 14,115 8,698 12,932
10th Percentile £34,000 £29,913 £35,252
25th Percentile £44,784 £40,500 £45,000
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £100,000
UK median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% -4.17%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 10 September 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 96 (9.07%) SharePoint
2 51 (4.82%) Microsoft Exchange
3 13 (1.23%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) OpenStack
4 3 (0.28%) SAS
5 2 (0.19%) Apache Airflow
5 2 (0.19%) CMS
5 2 (0.19%) Oracle Workflow
Applications
1 102 (9.63%) Microsoft Office
2 25 (2.36%) Microsoft Excel
3 14 (1.32%) Microsoft Project
4 11 (1.04%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.64%) Remedy ITSM
2 8 (0.76%) Dynamics CRM
3 6 (0.57%) Shopify
3 6 (0.57%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 2 (0.19%) Carpe Diem
5 2 (0.19%) Dynamics NAV
5 2 (0.19%) Elite 3E
5 2 (0.19%) Oracle Financials
5 2 (0.19%) Oracle iProcurement
5 2 (0.19%) SAP ERP
5 2 (0.19%) SAP QM
6 1 (0.094%) Dynamics GP
6 1 (0.094%) OpenText VIM for SAP
6 1 (0.094%) Oracle ERP
6 1 (0.094%) Oracle Payables
6 1 (0.094%) Sage 200
6 1 (0.094%) Sparx Enterprise Architect
6 1 (0.094%) SystmOne
Cloud Services
1 315 (29.75%) Azure
2 291 (27.48%) Microsoft 365
3 179 (16.90%) AWS
4 169 (15.96%) Entra ID
5 132 (12.46%) SaaS
6 53 (5.00%) Power Platform
7 41 (3.87%) OneDrive
8 25 (2.36%) PowerApps
9 23 (2.17%) Dynamics 365
10 22 (2.08%) Microsoft Purview
10 22 (2.08%) Power Automate
11 17 (1.61%) GCP
12 12 (1.13%) Datadog
13 10 (0.94%) AWS CloudFormation
13 10 (0.94%) Azure Sentinel
14 8 (0.76%) Amazon EKS
15 7 (0.66%) Cloud Computing
15 7 (0.66%) GitHub
15 7 (0.66%) Google Workspace
15 7 (0.66%) Microsoft Copilot
Communications & Networking
1 77 (7.27%) Firewall
2 52 (4.91%) VPN
3 50 (4.72%) DNS
4 43 (4.06%) DHCP
5 35 (3.31%) TCP/IP
5 35 (3.31%) WAN
6 33 (3.12%) Network Security
7 32 (3.02%) LAN
8 28 (2.64%) Wi-Fi
9 18 (1.70%) Wireless
10 14 (1.32%) VLAN
11 11 (1.04%) Unified Communications
12 7 (0.66%) BGP
12 7 (0.66%) MPLS
12 7 (0.66%) SD-WAN
12 7 (0.66%) VoIP
13 6 (0.57%) IP Telephony
13 6 (0.57%) Software-Defined Networking
14 5 (0.47%) Cisco Nexus
15 4 (0.38%) Cisco ISE
Database & Business Intelligence
1 31 (2.93%) Power BI
2 20 (1.89%) SQL Server
3 13 (1.23%) Azure SQL Database
4 8 (0.76%) Oracle Database
5 5 (0.47%) MySQL
6 3 (0.28%) MongoDB
6 3 (0.28%) PostgreSQL
6 3 (0.28%) Relational Database
7 2 (0.19%) DynamoDB
7 2 (0.19%) Oracle BI Publisher
8 1 (0.094%) GIS
8 1 (0.094%) Oracle Exadata
8 1 (0.094%) RDBMS
Development Applications
1 70 (6.61%) JIRA
2 11 (1.04%) GitLab
3 4 (0.38%) Atlassian Bamboo
3 4 (0.38%) Bitbucket
3 4 (0.38%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.094%) Cucumber
5 1 (0.094%) Postman
5 1 (0.094%) REST Assured
General
1 559 (52.79%) Social Skills
2 217 (20.49%) Finance
3 132 (12.46%) Analytical Skills
4 104 (9.82%) Law
5 103 (9.73%) Public Sector
6 87 (8.22%) Legal
7 61 (5.76%) Banking
8 54 (5.10%) Influencing Skills
9 49 (4.63%) Organisational Skills
10 48 (4.53%) Swedish Language
11 46 (4.34%) Inclusion and Diversity
12 38 (3.59%) Manufacturing
13 30 (2.83%) Telecoms
14 28 (2.64%) Retail
15 22 (2.08%) Presentation Skills
16 20 (1.89%) French Language
17 19 (1.79%) Games
18 14 (1.32%) Documentation Skills
19 13 (1.23%) Aerospace
20 12 (1.13%) Advertising
Job Titles
1 210 (19.83%) Analyst
2 167 (15.77%) IT Manager
2 167 (15.77%) Senior
3 147 (13.88%) Service Manager
4 105 (9.92%) IT Services Manager
5 101 (9.54%) Service Analyst
6 88 (8.31%) Service Desk Analyst
7 87 (8.22%) Senior Manager
7 87 (8.22%) Support Analyst
8 86 (8.12%) IT Support
9 66 (6.23%) Architect
9 66 (6.23%) Lead
10 65 (6.14%) Support Engineer
11 49 (4.63%) Resilience Manager
12 48 (4.53%) IT Engineer
13 45 (4.25%) IT Analyst
14 44 (4.15%) IT Support Engineer
15 41 (3.87%) Applications Support
16 40 (3.78%) Infrastructure Engineer
17 36 (3.40%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.72%) Middleware
2 33 (3.12%) Terraform
3 14 (1.32%) REST
3 14 (1.32%) SOAP
4 6 (0.57%) .NET
4 6 (0.57%) Web Services
5 4 (0.38%) EDI
5 4 (0.38%) OAuth
5 4 (0.38%) OpenID
5 4 (0.38%) YAML
6 3 (0.28%) AngularJS
6 3 (0.28%) React
7 2 (0.19%) 802.1X
7 2 (0.19%) Gherkin
7 2 (0.19%) Jest
7 2 (0.19%) Kafka
7 2 (0.19%) Microsoft Graph
7 2 (0.19%) RabbitMQ
7 2 (0.19%) SAP Fiori
7 2 (0.19%) Spring Boot
Miscellaneous
1 54 (5.10%) Cyber Threat
2 48 (4.53%) Management Information System
3 41 (3.87%) Data Centre
3 41 (3.87%) Onboarding
4 37 (3.49%) Self-Motivation
5 30 (2.83%) Driving Licence
6 28 (2.64%) Enterprise Software
7 25 (2.36%) CMDB
7 25 (2.36%) Cyberattack
8 24 (2.27%) Hybrid Cloud
9 17 (1.61%) Product Ownership
10 11 (1.04%) Operational Technology
11 10 (0.94%) Client/Server
12 9 (0.85%) Cloud Native
12 9 (0.85%) Legacy Systems
12 9 (0.85%) PKI
13 8 (0.76%) AS400
13 8 (0.76%) Greenfield Project
14 7 (0.66%) Analytical Mindset
14 7 (0.66%) LIMS
Operating Systems
1 181 (17.09%) Windows
2 64 (6.04%) Windows Server
3 34 (3.21%) Linux
4 29 (2.74%) Windows 10
5 15 (1.42%) Android
6 14 (1.32%) Apple iOS
6 14 (1.32%) Mac OS
7 9 (0.85%) Unix
8 6 (0.57%) Red Hat Enterprise Linux
9 5 (0.47%) Windows Server 2016
9 5 (0.47%) Windows Server 2019
10 4 (0.38%) CentOS
11 3 (0.28%) Debian
11 3 (0.28%) VMS
12 2 (0.19%) AIX
12 2 (0.19%) Solaris
12 2 (0.19%) Windows Server 2012
13 1 (0.094%) Ubuntu
Processes & Methodologies
1 370 (34.94%) Continuous Improvement
2 325 (30.69%) ITSM
3 293 (27.67%) Problem-Solving
4 288 (27.20%) Service Management
5 234 (22.10%) Customer Service
6 216 (20.40%) Stakeholder Management
7 204 (19.26%) Agile
8 199 (18.79%) Stakeholder Engagement
9 189 (17.85%) Service Delivery
10 177 (16.71%) Mentoring
11 174 (16.43%) Project Delivery
12 156 (14.73%) Cybersecurity
13 140 (13.22%) PRINCE2
14 131 (12.37%) Information Security
15 125 (11.80%) AI
16 123 (11.61%) Change Management
17 118 (11.14%) DevOps
18 108 (10.20%) Collaborative Working
19 105 (9.92%) TOGAF
20 103 (9.73%) Business Continuity
Programming Languages
1 88 (8.31%) PowerShell
2 58 (5.48%) SQL
3 31 (2.93%) Python
4 18 (1.70%) JavaScript
5 13 (1.23%) Bash
6 9 (0.85%) Java
7 8 (0.76%) Clojure
7 8 (0.76%) RPG
8 7 (0.66%) T-SQL
9 6 (0.57%) Bicep
10 3 (0.28%) PL/SQL
10 3 (0.28%) Ruby
11 2 (0.19%) C#
11 2 (0.19%) Google Apps Script
11 2 (0.19%) Groovy
11 2 (0.19%) Korn
11 2 (0.19%) TypeScript
12 1 (0.094%) Apex Code
12 1 (0.094%) Shell Script
12 1 (0.094%) VBScript
Qualifications
1 232 (21.91%) Degree
2 126 (11.90%) Security Cleared
3 116 (10.95%) CISSP
4 114 (10.76%) CISM
5 105 (9.92%) ITIL Certification
6 103 (9.73%) Microsoft Certification
7 91 (8.59%) SC Cleared
8 83 (7.84%) AWS Certification
9 75 (7.08%) MCSE
10 65 (6.14%) DBS Check
11 62 (5.85%) A+ Certification
12 61 (5.76%) Network+ Certification
13 51 (4.82%) Azure Certification
13 51 (4.82%) PMP
14 46 (4.34%) PMI Certification
15 43 (4.06%) Cisco Certification
16 33 (3.12%) DV Cleared
17 26 (2.46%) Computer Science Degree
18 25 (2.36%) CCNA
19 24 (2.27%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 102 (9.63%) SLA
2 100 (9.44%) QA
3 81 (7.65%) NIST
4 55 (5.19%) ISO 22301
5 54 (5.10%) Cyber Essentials
6 52 (4.91%) GDPR
7 50 (4.72%) ISO/IEC 27001
8 22 (2.08%) Cyber Essentials PLUS
9 21 (1.98%) PCI DSS
10 15 (1.42%) COBIT
10 15 (1.42%) ISO/IEC 20000
11 13 (1.23%) ISO 9001
12 11 (1.04%) Data Quality
12 11 (1.04%) PMO
13 7 (0.66%) GxP
14 6 (0.57%) Accessibility
15 5 (0.47%) GRC
16 4 (0.38%) Def Stans
16 4 (0.38%) ISO 9000
16 4 (0.38%) ISO/IEC 15288
System Software
1 190 (17.94%) Active Directory
2 38 (3.59%) Hyper-V
3 35 (3.31%) VMware Infrastructure
4 9 (0.85%) BitLocker
5 8 (0.76%) VMware NSX
5 8 (0.76%) vSphere
6 7 (0.66%) Virtual Desktop
6 7 (0.66%) Virtual Machines
7 6 (0.57%) Docker
8 5 (0.47%) VMware ESXi
9 4 (0.38%) KVM
9 4 (0.38%) Slurm Workload Manager
10 3 (0.28%) Microsoft Virtual Server
10 3 (0.28%) Terminal Services
10 3 (0.28%) Virtual Servers
11 2 (0.19%) Oracle RAC
12 1 (0.094%) Citrix Hypervisor
12 1 (0.094%) GPFS
12 1 (0.094%) Lustre
Systems Management
1 149 (14.07%) Microsoft Intune
2 40 (3.78%) Ansible
3 36 (3.40%) SCCM
4 22 (2.08%) Grafana
5 17 (1.61%) Kubernetes
6 12 (1.13%) ZABBIX
7 7 (0.66%) FortiGate
7 7 (0.66%) Jamf Pro
8 6 (0.57%) Graylog
8 6 (0.57%) Single Sign-On
8 6 (0.57%) Systems Management Server (SMS)
9 5 (0.47%) Puppet
9 5 (0.47%) vCenter Server
10 4 (0.38%) Autotask
10 4 (0.38%) Prometheus
10 4 (0.38%) Proxmox
11 3 (0.28%) Check_MK
12 2 (0.19%) Argo
12 2 (0.19%) HP Fortify
12 2 (0.19%) Salt
Vendors
1 432 (40.79%) Microsoft
2 215 (20.30%) ServiceNow
3 54 (5.10%) CyberArk
4 50 (4.72%) VMware
5 43 (4.06%) Cisco
6 28 (2.64%) Fortinet
6 28 (2.64%) Remedy
7 27 (2.55%) SonicWALL
8 20 (1.89%) BMC
9 19 (1.79%) Oracle
10 16 (1.51%) YouTube
11 14 (1.32%) Dynatrace
12 13 (1.23%) Apple
12 13 (1.23%) Mitel
13 11 (1.04%) Veeam
14 10 (0.94%) Meraki
14 10 (0.94%) Palo Alto
14 10 (0.94%) Workday
15 9 (0.85%) Citrix
15 9 (0.85%) Splunk