Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 9 August 2026, with comparisons to the same periods in the previous two years.

 6 months to
9 Aug 2026		 Same period 2025 Same period 2024
Rank 51 79 53
Rank change year-on-year +28 -26 0
Permanent jobs citing ITIL 1,008 727 1,124
As % of all permanent jobs with remote/hybrid work options 4.45% 4.39% 4.52%
As % of the Processes & Methodologies category 5.36% 4.73% 5.15%
Number of salaries quoted 682 534 838
10th Percentile £30,753 £29,750 £31,250
25th Percentile £41,250 £35,214 £41,078
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £73,750 £67,500 £64,375
90th Percentile £82,500 £90,125 £80,000
UK median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,803 15,374 21,834
As % of all permanent jobs with a WFH option 82.94% 92.93% 87.74%
Number of salaries quoted 13,559 9,059 15,712
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,750 £43,750
Median annual salary (50th Percentile) £60,000 £58,500 £59,747
Median % change year-on-year +2.56% -2.09% -4.40%
75th Percentile £80,000 £78,500 £77,500
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 9 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (9.03%) SharePoint
2 55 (5.46%) Microsoft Exchange
3 10 (0.99%) Confluence
4 4 (0.40%) IIS
5 3 (0.30%) ArcGIS
5 3 (0.30%) OpenStack
5 3 (0.30%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
7 1 (0.099%) Oracle Workflow
Applications
1 104 (10.32%) Microsoft Office
2 21 (2.08%) Microsoft Excel
3 14 (1.39%) Microsoft Project
4 10 (0.99%) Microsoft PowerPoint
5 4 (0.40%) Windchill
6 3 (0.30%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 27 (2.68%) Remedy ITSM
2 6 (0.60%) Shopify
2 6 (0.60%) Workday HCM
3 5 (0.50%) Dynamics CRM
4 4 (0.40%) Payment Gateway
5 2 (0.20%) Carpe Diem
5 2 (0.20%) Elite 3E
5 2 (0.20%) SAP ERP
5 2 (0.20%) SAP QM
5 2 (0.20%) SAP S/4HANA
6 1 (0.099%) Oracle EBS
6 1 (0.099%) Oracle ERP
6 1 (0.099%) Oracle Financials
6 1 (0.099%) Oracle iProcurement
6 1 (0.099%) Oracle Payables
6 1 (0.099%) Sage 200
6 1 (0.099%) SAP IBP
6 1 (0.099%) SAP MII
6 1 (0.099%) SAP PP
6 1 (0.099%) Sparx Enterprise Architect
Cloud Services
1 325 (32.24%) Azure
2 303 (30.06%) Microsoft 365
3 183 (18.15%) AWS
4 176 (17.46%) Entra ID
5 116 (11.51%) SaaS
6 52 (5.16%) Power Platform
7 36 (3.57%) OneDrive
8 25 (2.48%) PowerApps
9 22 (2.18%) Microsoft Purview
10 20 (1.98%) Power Automate
11 16 (1.59%) Dynamics 365
12 12 (1.19%) GCP
13 10 (0.99%) AWS CloudFormation
13 10 (0.99%) Azure Sentinel
14 9 (0.89%) Datadog
15 8 (0.79%) Amazon EKS
16 7 (0.69%) Cloud Computing
16 7 (0.69%) Microsoft Copilot
17 6 (0.60%) Azure DevOps
17 6 (0.60%) Google Workspace
Communications & Networking
1 68 (6.75%) Firewall
2 54 (5.36%) VPN
3 53 (5.26%) DNS
4 46 (4.56%) DHCP
5 38 (3.77%) TCP/IP
6 34 (3.37%) WAN
7 32 (3.17%) LAN
8 31 (3.08%) Wi-Fi
9 22 (2.18%) Network Security
10 17 (1.69%) Wireless
11 11 (1.09%) Broadband
11 11 (1.09%) VLAN
12 9 (0.89%) Unified Communications
13 7 (0.69%) VoIP
14 6 (0.60%) BGP
14 6 (0.60%) MPLS
14 6 (0.60%) SD-WAN
15 5 (0.50%) Remote Desktop
15 5 (0.50%) Software-Defined Networking
16 4 (0.40%) Cisco Nexus
Database & Business Intelligence
1 31 (3.08%) Power BI
2 25 (2.48%) SQL Server
3 12 (1.19%) Azure SQL Database
4 10 (0.99%) MySQL
5 8 (0.79%) Oracle Database
6 4 (0.40%) PostgreSQL
6 4 (0.40%) Relational Database
7 3 (0.30%) MongoDB
8 2 (0.20%) DynamoDB
9 1 (0.099%) InfluxDB
9 1 (0.099%) Oracle BI Publisher
9 1 (0.099%) Oracle Exadata
9 1 (0.099%) RDBMS
9 1 (0.099%) Tableau
Development Applications
1 58 (5.75%) JIRA
2 10 (0.99%) GitLab
3 4 (0.40%) Atlassian Bamboo
3 4 (0.40%) Bitbucket
3 4 (0.40%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.099%) Cucumber
5 1 (0.099%) Postman
5 1 (0.099%) REST Assured
General
1 517 (51.29%) Social Skills
2 190 (18.85%) Finance
3 105 (10.42%) Analytical Skills
4 98 (9.72%) Public Sector
5 91 (9.03%) Law
6 89 (8.83%) Legal
7 58 (5.75%) Banking
8 48 (4.76%) Swedish Language
9 44 (4.37%) Inclusion and Diversity
10 42 (4.17%) Organisational Skills
11 39 (3.87%) Influencing Skills
12 29 (2.88%) Manufacturing
13 27 (2.68%) Retail
14 26 (2.58%) French Language
15 21 (2.08%) Games
16 18 (1.79%) Telecoms
17 12 (1.19%) Documentation Skills
18 11 (1.09%) Advertising
19 9 (0.89%) Aerospace
19 9 (0.89%) Police
Job Titles
1 194 (19.25%) Analyst
2 159 (15.77%) Senior
3 152 (15.08%) IT Manager
4 132 (13.10%) Service Manager
5 105 (10.42%) Service Analyst
6 95 (9.42%) IT Services Manager
7 93 (9.23%) Service Desk Analyst
8 84 (8.33%) IT Support
8 84 (8.33%) Senior Manager
9 71 (7.04%) Support Engineer
10 69 (6.85%) Support Analyst
11 62 (6.15%) Architect
12 61 (6.05%) Lead
13 52 (5.16%) Applications Support
14 49 (4.86%) Resilience Manager
15 48 (4.76%) IT Analyst
16 47 (4.66%) IT Engineer
17 43 (4.27%) Infrastructure Engineer
17 43 (4.27%) IT Support Engineer
18 33 (3.27%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.96%) Middleware
2 17 (1.69%) REST
2 17 (1.69%) SOAP
3 10 (0.99%) .NET
4 6 (0.60%) CSS
4 6 (0.60%) HTML
4 6 (0.60%) Web Services
5 4 (0.40%) EDI
5 4 (0.40%) OAuth
5 4 (0.40%) OpenID
5 4 (0.40%) SAP Fiori
5 4 (0.40%) YAML
6 3 (0.30%) AngularJS
6 3 (0.30%) React
7 2 (0.20%) Gherkin
7 2 (0.20%) Jest
7 2 (0.20%) Kafka
7 2 (0.20%) Microsoft Graph
7 2 (0.20%) RabbitMQ
7 2 (0.20%) Spring Boot
Miscellaneous
1 60 (5.95%) Cyber Threat
2 36 (3.57%) Onboarding
3 32 (3.17%) Cyberattack
4 31 (3.08%) Self-Motivation
5 27 (2.68%) Data Centre
6 26 (2.58%) Driving Licence
7 25 (2.48%) Hybrid Cloud
8 23 (2.28%) Enterprise Software
9 22 (2.18%) CMDB
9 22 (2.18%) Management Information System
10 20 (1.98%) Product Ownership
11 12 (1.19%) Cloud Native
12 11 (1.09%) Client/Server
13 8 (0.79%) Analytical Mindset
13 8 (0.79%) AS400
13 8 (0.79%) PKI
14 7 (0.69%) Housing Association
14 7 (0.69%) Operational Technology
15 6 (0.60%) Greenfield Project
16 5 (0.50%) Virtual Team
Operating Systems
1 171 (16.96%) Windows
2 58 (5.75%) Windows Server
3 29 (2.88%) Linux
3 29 (2.88%) Windows 10
4 25 (2.48%) Android
5 23 (2.28%) Apple iOS
6 13 (1.29%) Mac OS
7 9 (0.89%) Unix
8 7 (0.69%) Red Hat Enterprise Linux
9 5 (0.50%) Windows Server 2016
9 5 (0.50%) Windows Server 2019
10 4 (0.40%) CentOS
11 3 (0.30%) Debian
11 3 (0.30%) VMS
12 1 (0.099%) AIX
12 1 (0.099%) Solaris
12 1 (0.099%) Ubuntu
Processes & Methodologies
1 336 (33.33%) Continuous Improvement
2 295 (29.27%) Problem-Solving
3 293 (29.07%) ITSM
4 237 (23.51%) Service Management
5 210 (20.83%) Customer Service
6 198 (19.64%) Agile
7 188 (18.65%) Stakeholder Engagement
7 188 (18.65%) Stakeholder Management
8 184 (18.25%) Mentoring
9 183 (18.15%) Service Delivery
10 151 (14.98%) Cybersecurity
11 147 (14.58%) Project Delivery
12 138 (13.69%) PRINCE2
13 129 (12.80%) DevOps
14 126 (12.50%) Information Security
15 108 (10.71%) AI
16 103 (10.22%) Change Management
17 101 (10.02%) TOGAF
18 97 (9.62%) Project Management
19 94 (9.33%) Business Continuity
Programming Languages
1 84 (8.33%) PowerShell
2 63 (6.25%) SQL
3 28 (2.78%) JavaScript
3 28 (2.78%) Python
4 14 (1.39%) Bash
5 9 (0.89%) Java
6 8 (0.79%) Clojure
6 8 (0.79%) RPG
7 7 (0.69%) T-SQL
8 6 (0.60%) Bicep
8 6 (0.60%) C#
9 3 (0.30%) Korn
9 3 (0.30%) Ruby
10 2 (0.20%) Groovy
10 2 (0.20%) PL/SQL
10 2 (0.20%) TypeScript
11 1 (0.099%) Apex Code
11 1 (0.099%) Google Apps Script
11 1 (0.099%) Kusto Query Language
11 1 (0.099%) VBScript
Qualifications
1 213 (21.13%) Degree
2 115 (11.41%) CISSP
3 113 (11.21%) CISM
3 113 (11.21%) Security Cleared
4 111 (11.01%) Microsoft Certification
5 102 (10.12%) ITIL Certification
6 88 (8.73%) AWS Certification
7 81 (8.04%) SC Cleared
8 75 (7.44%) MCSE
9 61 (6.05%) A+ Certification
9 61 (6.05%) DBS Check
9 61 (6.05%) Network+ Certification
10 48 (4.76%) Azure Certification
10 48 (4.76%) PMP
11 44 (4.37%) PMI Certification
12 33 (3.27%) Cisco Certification
13 28 (2.78%) DV Cleared
14 25 (2.48%) PRINCE2 Practitioner
15 23 (2.28%) ITIL Foundation Certificate
16 21 (2.08%) Computer Science Degree
Quality Assurance & Compliance
1 106 (10.52%) QA
2 85 (8.43%) SLA
3 79 (7.84%) NIST
4 56 (5.56%) ISO 22301
5 52 (5.16%) GDPR
5 52 (5.16%) ISO/IEC 27001
6 49 (4.86%) Cyber Essentials
7 21 (2.08%) Cyber Essentials PLUS
8 20 (1.98%) PCI DSS
9 15 (1.49%) ISO/IEC 20000
10 13 (1.29%) ISO 9001
11 12 (1.19%) COBIT
12 10 (0.99%) PMO
13 7 (0.69%) Data Quality
14 5 (0.50%) GRC
14 5 (0.50%) GxP
15 4 (0.40%) Def Stans
15 4 (0.40%) ISO 9000
15 4 (0.40%) ISO/IEC 15288
16 3 (0.30%) Accessibility
System Software
1 187 (18.55%) Active Directory
2 32 (3.17%) Hyper-V
3 29 (2.88%) VMware Infrastructure
4 9 (0.89%) BitLocker
5 7 (0.69%) Docker
5 7 (0.69%) VMware NSX
5 7 (0.69%) vSphere
6 6 (0.60%) Virtual Machines
7 5 (0.50%) Virtual Desktop
7 5 (0.50%) VMware ESXi
8 4 (0.40%) KVM
8 4 (0.40%) Slurm Workload Manager
9 3 (0.30%) Microsoft Virtual Server
9 3 (0.30%) Terminal Services
9 3 (0.30%) Virtual Servers
10 2 (0.20%) Citrix Hypervisor
10 2 (0.20%) Oracle RAC
11 1 (0.099%) GPFS
11 1 (0.099%) Lustre
Systems Management
1 154 (15.28%) Microsoft Intune
2 36 (3.57%) Ansible
3 35 (3.47%) SCCM
4 28 (2.78%) Terraform
5 19 (1.88%) Grafana
6 18 (1.79%) Kubernetes
7 12 (1.19%) ZABBIX
8 7 (0.69%) Single Sign-On
9 6 (0.60%) Graylog
9 6 (0.60%) Systems Management Server (SMS)
10 5 (0.50%) Puppet
10 5 (0.50%) vCenter Server
11 4 (0.40%) Autotask
11 4 (0.40%) FortiGate
11 4 (0.40%) Jamf Pro
11 4 (0.40%) Prometheus
11 4 (0.40%) Proxmox
12 3 (0.30%) Check_MK
13 2 (0.20%) Argo
13 2 (0.20%) HP Fortify
Vendors
1 441 (43.75%) Microsoft
2 225 (22.32%) ServiceNow
3 54 (5.36%) CyberArk
4 38 (3.77%) Cisco
5 37 (3.67%) VMware
6 27 (2.68%) Remedy
7 25 (2.48%) Fortinet
8 24 (2.38%) SonicWALL
9 19 (1.88%) BMC
10 18 (1.79%) Oracle
11 16 (1.59%) Apple
12 11 (1.09%) Dynatrace
12 11 (1.09%) Meraki
12 11 (1.09%) SAP
12 11 (1.09%) Veeam
13 10 (0.99%) Palo Alto
13 10 (0.99%) Salesforce
14 9 (0.89%) Splunk
15 8 (0.79%) ConnectWise
15 8 (0.79%) IFS
305 hybrid/remote ITIL jobs