Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 14 April 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Apr 2026
Same period 2025 Same period 2024
Rank 42 50 49
Rank change year-on-year +8 -1 +14
Permanent jobs citing ITIL 833 718 1,623
As % of all permanent jobs with remote/hybrid work options 4.78% 5.46% 5.09%
As % of the Processes & Methodologies category 5.74% 5.76% 5.56%
Number of salaries quoted 528 542 1,386
10th Percentile £30,000 £31,250 £31,250
25th Percentile £37,000 £41,000 £39,316
Median annual salary (50th Percentile) £52,500 £55,000 £54,046
Median % change year-on-year -4.55% +1.77% +8.09%
75th Percentile £70,000 £68,250 £64,108
90th Percentile £85,000 £82,375 £77,500
UK median annual salary £50,000 £50,000 £50,000
% change year-on-year - - +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,510 12,456 29,185
As % of all permanent jobs with a WFH option 83.19% 94.79% 91.56%
Number of salaries quoted 10,123 8,932 23,488
10th Percentile £32,000 £32,500 £33,750
25th Percentile £44,972 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £57,500 £60,000 £55,000
% change year-on-year -4.17% +9.09% -10.57%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 14 April 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 66 (7.92%) SharePoint
2 54 (6.48%) Microsoft Exchange
3 6 (0.72%) OpenStack
4 5 (0.60%) Confluence
5 3 (0.36%) ArcGIS
5 3 (0.36%) IIS
6 2 (0.24%) Apache Airflow
6 2 (0.24%) CMS
6 2 (0.24%) Tomcat
6 2 (0.24%) WebSphere
6 2 (0.24%) WebSphere Application Server
7 1 (0.12%) Oracle Workflow
Applications
1 176 (21.13%) Microsoft Office
2 19 (2.28%) Microsoft Excel
3 18 (2.16%) Microsoft Project
4 6 (0.72%) Microsoft PowerPoint
5 4 (0.48%) MS Visio
Business Applications
1 11 (1.32%) NEC Housing
2 8 (0.96%) Remedy ITSM
3 5 (0.60%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) Sage 200
4 3 (0.36%) Sage 50
4 3 (0.36%) Sage CRM
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 333 (39.98%) Microsoft 365
2 210 (25.21%) Azure
3 152 (18.25%) AWS
4 126 (15.13%) Entra ID
5 36 (4.32%) Power Platform
6 34 (4.08%) SaaS
7 19 (2.28%) OneDrive
8 14 (1.68%) Azure DevOps
9 13 (1.56%) AWS CloudFormation
10 12 (1.44%) GCP
11 11 (1.32%) Dynamics 365
12 10 (1.20%) Azure Monitor
13 9 (1.08%) Datadog
13 9 (1.08%) Google Workspace
14 8 (0.96%) Amazon EKS
14 8 (0.96%) Mimecast
14 8 (0.96%) Power Automate
15 7 (0.84%) PowerApps
16 6 (0.72%) GitHub
17 5 (0.60%) Amazon CloudWatch
Communications & Networking
1 54 (6.48%) DNS
2 48 (5.76%) Firewall
3 46 (5.52%) VPN
4 44 (5.28%) WAN
5 37 (4.44%) DHCP
6 32 (3.84%) LAN
7 27 (3.24%) Wi-Fi
8 23 (2.76%) TCP/IP
9 20 (2.40%) VoIP
10 16 (1.92%) VLAN
11 15 (1.80%) SD-WAN
12 14 (1.68%) SSL
13 11 (1.32%) Network Security
14 10 (1.20%) Telnet
15 9 (1.08%) Broadband
16 7 (0.84%) HTTP
16 7 (0.84%) Wireless
17 6 (0.72%) Structured Cabling
18 5 (0.60%) BGP
18 5 (0.60%) MPLS
Database & Business Intelligence
1 29 (3.48%) Power BI
2 27 (3.24%) SQL Server
3 16 (1.92%) Azure SQL Database
4 10 (1.20%) MySQL
5 6 (0.72%) PostgreSQL
6 5 (0.60%) NoSQL
7 3 (0.36%) MongoDB
7 3 (0.36%) Oracle Database
7 3 (0.36%) Relational Database
8 2 (0.24%) DB2
8 2 (0.24%) InfluxDB
8 2 (0.24%) SAP HANA
8 2 (0.24%) SQL Server Integration Services
8 2 (0.24%) Tableau
9 1 (0.12%) Crystal Reports
9 1 (0.12%) Metadata
9 1 (0.12%) Oracle Exadata
9 1 (0.12%) RDBMS
Development Applications
1 46 (5.52%) JIRA
2 16 (1.92%) GitLab
3 5 (0.60%) Jenkins
4 2 (0.24%) Rational Rhapsody
5 1 (0.12%) Atlassian Bamboo
5 1 (0.12%) Bitbucket
General
1 406 (48.74%) Social Skills
2 130 (15.61%) Finance
3 77 (9.24%) French Language
4 69 (8.28%) Back Office
5 63 (7.56%) Analytical Skills
6 54 (6.48%) Public Sector
7 50 (6.00%) Inclusion and Diversity
8 36 (4.32%) Swedish Language
9 30 (3.60%) Organisational Skills
10 29 (3.48%) Banking
11 28 (3.36%) Law
12 24 (2.88%) Retail
13 22 (2.64%) Legal
14 17 (2.04%) Manufacturing
15 14 (1.68%) Presentation Skills
16 13 (1.56%) Front Office
16 13 (1.56%) Telecoms
17 10 (1.20%) Games
18 7 (0.84%) Documentation Skills
19 6 (0.72%) Influencing Skills
Job Titles
1 190 (22.81%) Analyst
2 134 (16.09%) Support Engineer
3 108 (12.97%) Lead
4 103 (12.36%) Service Analyst
5 98 (11.76%) Service Desk Analyst
6 81 (9.72%) Senior
7 68 (8.16%) Support Analyst
8 66 (7.92%) Desktop Engineer
8 66 (7.92%) Desktop Support
8 66 (7.92%) IT Support
9 64 (7.68%) Desktop Support Engineer
10 63 (7.56%) Service Manager
10 63 (7.56%) Site Engineer
11 52 (6.24%) Applications Support
12 51 (6.12%) Infrastructure Engineer
13 50 (6.00%) IT Analyst
14 47 (5.64%) IT Engineer
15 46 (5.52%) IT Manager
16 37 (4.44%) IT Support Engineer
17 32 (3.84%) Architect
Libraries, Frameworks & Software Standards
1 13 (1.56%) CSS
1 13 (1.56%) HTML
2 9 (1.08%) JSON
3 8 (0.96%) FIX Protocol
4 7 (0.84%) .NET
4 7 (0.84%) REST
4 7 (0.84%) SOAP
4 7 (0.84%) XML
5 5 (0.60%) Elastic Stack
5 5 (0.60%) OAuth
6 4 (0.48%) EDI
6 4 (0.48%) OpenID
6 4 (0.48%) YAML
7 3 (0.36%) Middleware
7 3 (0.36%) OpenTelemetry
8 2 (0.24%) LDAP
8 2 (0.24%) RabbitMQ
8 2 (0.24%) WAMP
8 2 (0.24%) Web Services
8 2 (0.24%) WebSphere MQ
Miscellaneous
1 76 (9.12%) Cyber Threat
2 71 (8.52%) Security Operations Centre
3 68 (8.16%) Cyber Kill Chain
3 68 (8.16%) Operational Technology
4 34 (4.08%) Driving Licence
5 32 (3.84%) Data Centre
6 30 (3.60%) Management Information System
6 30 (3.60%) Onboarding
7 27 (3.24%) Cyberattack
8 17 (2.04%) Hybrid Cloud
9 16 (1.92%) CMDB
10 13 (1.56%) Enterprise Software
11 12 (1.44%) Client/Server
12 11 (1.32%) Self-Motivation
13 10 (1.20%) Cloud Native
13 10 (1.20%) Legacy Systems
13 10 (1.20%) Social Media
14 9 (1.08%) Clustering
15 8 (0.96%) Equities
15 8 (0.96%) Fixed Income
Operating Systems
1 253 (30.37%) Windows
2 98 (11.76%) Windows 10
3 79 (9.48%) Linux
4 75 (9.00%) Windows Server
5 24 (2.88%) Apple iOS
5 24 (2.88%) Unix
6 22 (2.64%) Android
7 12 (1.44%) Red Hat Enterprise Linux
8 7 (0.84%) Mac OS
9 4 (0.48%) CentOS
9 4 (0.48%) Windows Server 2016
10 3 (0.36%) Debian
10 3 (0.36%) Ubuntu
10 3 (0.36%) VMS
11 1 (0.12%) AIX
11 1 (0.12%) Solaris
11 1 (0.12%) Windows Server 2012
11 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 247 (29.65%) Customer Service
2 218 (26.17%) Continuous Improvement
3 215 (25.81%) ITSM
4 212 (25.45%) Problem-Solving
5 155 (18.61%) Mentoring
6 142 (17.05%) Service Management
7 140 (16.81%) Stakeholder Management
8 136 (16.33%) Coaching
8 136 (16.33%) Service Delivery
9 129 (15.49%) Cybersecurity
10 119 (14.29%) Roadmaps
11 94 (11.28%) Agile
11 94 (11.28%) Performance Metrics
12 91 (10.92%) DevOps
13 85 (10.20%) Business Strategy
13 85 (10.20%) Risk Management
14 81 (9.72%) Change Management
14 81 (9.72%) Customer Experience
15 80 (9.60%) Analytics
16 77 (9.24%) Vulnerability Management
Programming Languages
1 73 (8.76%) SQL
2 66 (7.92%) PowerShell
3 31 (3.72%) Python
4 22 (2.64%) JavaScript
5 18 (2.16%) Bash
6 9 (1.08%) C#
7 8 (0.96%) T-SQL
8 4 (0.48%) Bicep
9 3 (0.36%) Google Apps Script
9 3 (0.36%) Korn
9 3 (0.36%) Perl
10 2 (0.24%) Clojure
10 2 (0.24%) Java
10 2 (0.24%) PL/SQL
11 1 (0.12%) Kusto Query Language
11 1 (0.12%) R
11 1 (0.12%) Shell Script
Qualifications
1 247 (29.65%) Degree
2 144 (17.29%) Microsoft Certification
3 126 (15.13%) Security Cleared
4 112 (13.45%) SC Cleared
5 97 (11.64%) AWS Certification
5 97 (11.64%) MCSE
6 60 (7.20%) CTC Cleared
7 36 (4.32%) ITIL Certification
8 35 (4.20%) Cisco Certification
9 34 (4.08%) DBS Check
10 27 (3.24%) ITIL Foundation Certificate
11 26 (3.12%) Computer Science Degree
12 24 (2.88%) Azure Certification
12 24 (2.88%) CCNA
13 18 (2.16%) CISSP
13 18 (2.16%) PMI Certification
14 16 (1.92%) PMP
15 14 (1.68%) Network+ Certification
16 12 (1.44%) BPSS Clearance
16 12 (1.44%) CCNP
Quality Assurance & Compliance
1 109 (13.09%) SLA
2 104 (12.48%) QA
3 99 (11.88%) ISO/IEC 27001
4 97 (11.64%) NIST
5 68 (8.16%) ISO/IEC 27005
6 36 (4.32%) Cyber Essentials
7 20 (2.40%) GDPR
8 16 (1.92%) Cyber Essentials PLUS
9 13 (1.56%) Data Quality
10 8 (0.96%) GRC
11 7 (0.84%) PCI DSS
12 4 (0.48%) COBIT
12 4 (0.48%) SOC 2
13 2 (0.24%) Accessibility
13 2 (0.24%) ISO/IEC 19770
13 2 (0.24%) NCSC
13 2 (0.24%) Sarbanes-Oxley
14 1 (0.12%) ISO 22301
14 1 (0.12%) ISO/IEC 20000
System Software
1 112 (13.45%) Active Directory
2 24 (2.88%) VMware Infrastructure
3 19 (2.28%) Hyper-V
4 14 (1.68%) Docker
5 9 (1.08%) Virtual Machines
6 7 (0.84%) vSphere
7 5 (0.60%) BitLocker
7 5 (0.60%) VMware ESXi
8 4 (0.48%) Veritas Cluster Server
8 4 (0.48%) Virtual Desktop
8 4 (0.48%) VMware NSX
9 3 (0.36%) Microsoft Virtual Server
9 3 (0.36%) Slurm Workload Manager
9 3 (0.36%) Terminal Services
9 3 (0.36%) Virtual Servers
10 2 (0.24%) Citrix Hypervisor
10 2 (0.24%) Oracle RAC
11 1 (0.12%) Firmware
11 1 (0.12%) vCloud
Systems Management
1 70 (8.40%) Microsoft Intune
2 41 (4.92%) Ansible
3 32 (3.84%) Terraform
4 25 (3.00%) Kubernetes
5 24 (2.88%) SCCM
6 17 (2.04%) Grafana
7 11 (1.32%) Prometheus
8 10 (1.20%) Jamf Pro
9 8 (0.96%) Puppet
10 7 (0.84%) Single Sign-On
11 5 (0.60%) vCenter Server
12 4 (0.48%) PaperCut
13 3 (0.36%) Autotask
13 3 (0.36%) Check_MK
13 3 (0.36%) ZABBIX
14 2 (0.24%) Active Directory Federation Services
14 2 (0.24%) Argo
14 2 (0.24%) Oracle Enterprise Manager
14 2 (0.24%) Oracle RMAN
14 2 (0.24%) Salt
Vendors
1 362 (43.46%) Microsoft
2 196 (23.53%) ServiceNow
3 105 (12.61%) Cisco
4 36 (4.32%) VMware
5 23 (2.76%) Apple
6 20 (2.40%) Splunk
7 18 (2.16%) Oracle
8 17 (2.04%) Meraki
9 13 (1.56%) Red Hat
10 11 (1.32%) BMC
10 11 (1.32%) Citrix
10 11 (1.32%) Fortinet
10 11 (1.32%) Northgate
11 10 (1.20%) Samsung
12 9 (1.08%) Google
12 9 (1.08%) Remedy
13 8 (0.96%) Charles River
13 8 (0.96%) Dynatrace
13 8 (0.96%) Mitel
13 8 (0.96%) Sage