Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 16 September 2026, with comparisons to the same periods in the previous two years.

6 months to
16 Sep 2026
Same period 2025 Same period 2024
Rank 54 80 47
Rank change year-on-year +26 -33 +3
Permanent jobs citing ITIL 1,055 702 1,153
As % of all permanent jobs with remote/hybrid work options 4.38% 4.32% 4.94%
As % of the Processes & Methodologies category 5.37% 4.64% 5.63%
Number of salaries quoted 678 529 655
10th Percentile £29,250 £29,750 £31,250
25th Percentile £40,000 £35,000 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £54,439
Median % change year-on-year +4.76% -3.56% +3.69%
75th Percentile £75,000 £67,500 £63,750
90th Percentile £86,625 £95,900 £77,500
UK median annual salary £52,500 £45,285 £50,000
% change year-on-year +15.93% -9.43% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,632 15,135 20,484
As % of all permanent jobs with a WFH option 81.43% 93.17% 87.77%
Number of salaries quoted 14,097 8,610 12,632
10th Percentile £34,000 £30,000 £35,500
25th Percentile £44,972 £40,750 £45,000
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £100,000
UK median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% -4.17%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 16 September 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 98 (9.29%) SharePoint
2 50 (4.74%) Microsoft Exchange
3 13 (1.23%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) Apache Airflow
5 2 (0.19%) CMS
5 2 (0.19%) OpenStack
5 2 (0.19%) Oracle Workflow
Applications
1 97 (9.19%) Microsoft Office
2 27 (2.56%) Microsoft Excel
3 14 (1.33%) Microsoft Project
4 12 (1.14%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.65%) Remedy ITSM
2 8 (0.76%) Dynamics CRM
3 6 (0.57%) Shopify
3 6 (0.57%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 2 (0.19%) Carpe Diem
5 2 (0.19%) Dynamics NAV
5 2 (0.19%) Elite 3E
5 2 (0.19%) Oracle Financials
5 2 (0.19%) Oracle iProcurement
5 2 (0.19%) SAP ERP
5 2 (0.19%) SAP QM
6 1 (0.095%) Dynamics GP
6 1 (0.095%) Maximo
6 1 (0.095%) OpenText VIM for SAP
6 1 (0.095%) Oracle EBS
6 1 (0.095%) Oracle Payables
6 1 (0.095%) Sage 200
6 1 (0.095%) SystmOne
Cloud Services
1 316 (29.95%) Azure
2 284 (26.92%) Microsoft 365
3 176 (16.68%) AWS
4 168 (15.92%) Entra ID
5 137 (12.99%) SaaS
6 60 (5.69%) Power Platform
7 40 (3.79%) OneDrive
8 25 (2.37%) PowerApps
9 23 (2.18%) Dynamics 365
9 23 (2.18%) Power Automate
10 22 (2.09%) Microsoft Purview
11 20 (1.90%) GCP
12 12 (1.14%) Datadog
13 9 (0.85%) GitHub
14 8 (0.76%) AWS CloudFormation
14 8 (0.76%) Azure Sentinel
14 8 (0.76%) Microsoft Copilot
15 7 (0.66%) Google Workspace
15 7 (0.66%) IaaS
15 7 (0.66%) PaaS
Communications & Networking
1 76 (7.20%) Firewall
2 50 (4.74%) VPN
3 49 (4.64%) DNS
4 43 (4.08%) DHCP
5 35 (3.32%) WAN
6 33 (3.13%) Network Security
6 33 (3.13%) TCP/IP
7 32 (3.03%) LAN
8 28 (2.65%) Wi-Fi
9 18 (1.71%) Wireless
10 15 (1.42%) VLAN
11 11 (1.04%) Unified Communications
12 7 (0.66%) BGP
12 7 (0.66%) IP Telephony
12 7 (0.66%) MPLS
12 7 (0.66%) SD-WAN
12 7 (0.66%) VoIP
13 6 (0.57%) Software-Defined Networking
14 4 (0.38%) Cisco ISE
14 4 (0.38%) Cisco Nexus
Database & Business Intelligence
1 37 (3.51%) Power BI
2 19 (1.80%) SQL Server
3 12 (1.14%) Azure SQL Database
4 9 (0.85%) Oracle Database
5 5 (0.47%) MySQL
6 3 (0.28%) PostgreSQL
6 3 (0.28%) Relational Database
7 2 (0.19%) DynamoDB
7 2 (0.19%) GIS
7 2 (0.19%) MongoDB
7 2 (0.19%) Oracle BI Publisher
8 1 (0.095%) Big Data
8 1 (0.095%) BusinessObjects
8 1 (0.095%) Oracle Exadata
8 1 (0.095%) RDBMS
Development Applications
1 72 (6.82%) JIRA
2 9 (0.85%) GitLab
3 4 (0.38%) Atlassian Bamboo
3 4 (0.38%) Bitbucket
3 4 (0.38%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.095%) Cucumber
5 1 (0.095%) Git
5 1 (0.095%) Postman
5 1 (0.095%) REST Assured
General
1 557 (52.80%) Social Skills
2 221 (20.95%) Finance
3 138 (13.08%) Analytical Skills
4 110 (10.43%) Public Sector
5 104 (9.86%) Law
6 86 (8.15%) Legal
7 60 (5.69%) Banking
8 55 (5.21%) Influencing Skills
8 55 (5.21%) Organisational Skills
9 48 (4.55%) Swedish Language
10 43 (4.08%) Inclusion and Diversity
11 36 (3.41%) Manufacturing
12 32 (3.03%) Telecoms
13 27 (2.56%) Retail
14 22 (2.09%) Presentation Skills
15 19 (1.80%) Games
16 16 (1.52%) French Language
17 14 (1.33%) Documentation Skills
18 13 (1.23%) Aerospace
19 11 (1.04%) Advertising
Job Titles
1 209 (19.81%) Analyst
2 173 (16.40%) IT Manager
3 167 (15.83%) Senior
4 154 (14.60%) Service Manager
5 112 (10.62%) IT Services Manager
6 96 (9.10%) Service Analyst
7 91 (8.63%) Support Analyst
8 88 (8.34%) Senior Manager
9 86 (8.15%) IT Support
10 82 (7.77%) Service Desk Analyst
11 67 (6.35%) Lead
12 66 (6.26%) Architect
13 63 (5.97%) Support Engineer
14 49 (4.64%) Resilience Manager
15 48 (4.55%) IT Engineer
16 46 (4.36%) IT Analyst
17 44 (4.17%) IT Support Engineer
18 43 (4.08%) Applications Support
19 40 (3.79%) Infrastructure Engineer
20 37 (3.51%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.74%) Middleware
2 31 (2.94%) Terraform
3 14 (1.33%) REST
3 14 (1.33%) SOAP
4 6 (0.57%) .NET
4 6 (0.57%) Web Services
5 4 (0.38%) EDI
5 4 (0.38%) OAuth
5 4 (0.38%) OpenID
6 3 (0.28%) AngularJS
6 3 (0.28%) React
7 2 (0.19%) 802.1X
7 2 (0.19%) Gherkin
7 2 (0.19%) Jest
7 2 (0.19%) Kafka
7 2 (0.19%) Microsoft Graph
7 2 (0.19%) RabbitMQ
7 2 (0.19%) SAP Fiori
7 2 (0.19%) Spring Boot
7 2 (0.19%) YAML
Miscellaneous
1 53 (5.02%) Cyber Threat
2 51 (4.83%) Management Information System
3 43 (4.08%) Onboarding
4 40 (3.79%) Data Centre
5 39 (3.70%) Self-Motivation
6 32 (3.03%) Driving Licence
7 28 (2.65%) Enterprise Software
8 26 (2.46%) CMDB
9 23 (2.18%) Cyberattack
10 22 (2.09%) Hybrid Cloud
11 17 (1.61%) Product Ownership
12 11 (1.04%) Operational Technology
13 10 (0.95%) Client/Server
13 10 (0.95%) Cloud Native
14 9 (0.85%) PKI
15 8 (0.76%) AS400
15 8 (0.76%) Greenfield Project
15 8 (0.76%) Legacy Systems
16 7 (0.66%) Analytical Mindset
16 7 (0.66%) Virtual Team
Operating Systems
1 176 (16.68%) Windows
2 64 (6.07%) Windows Server
3 33 (3.13%) Linux
4 26 (2.46%) Windows 10
5 14 (1.33%) Android
6 13 (1.23%) Mac OS
7 12 (1.14%) Apple iOS
8 7 (0.66%) Unix
9 5 (0.47%) Red Hat Enterprise Linux
9 5 (0.47%) Windows Server 2016
9 5 (0.47%) Windows Server 2019
10 3 (0.28%) AIX
10 3 (0.28%) CentOS
10 3 (0.28%) Solaris
11 2 (0.19%) Debian
11 2 (0.19%) VMS
11 2 (0.19%) Windows Server 2012
12 1 (0.095%) Ubuntu
Processes & Methodologies
1 379 (35.92%) Continuous Improvement
2 319 (30.24%) ITSM
3 299 (28.34%) Service Management
4 293 (27.77%) Problem-Solving
5 236 (22.37%) Customer Service
6 227 (21.52%) Stakeholder Management
7 202 (19.15%) Stakeholder Engagement
8 201 (19.05%) Agile
9 192 (18.20%) Service Delivery
10 185 (17.54%) Mentoring
11 172 (16.30%) Project Delivery
12 156 (14.79%) Cybersecurity
13 139 (13.18%) Change Management
13 139 (13.18%) PRINCE2
14 132 (12.51%) AI
14 132 (12.51%) Information Security
15 117 (11.09%) Collaborative Working
16 114 (10.81%) DevOps
17 105 (9.95%) Project Management
17 105 (9.95%) TOGAF
Programming Languages
1 85 (8.06%) PowerShell
2 59 (5.59%) SQL
3 31 (2.94%) Python
4 20 (1.90%) JavaScript
5 13 (1.23%) Bash
6 9 (0.85%) Java
7 8 (0.76%) Clojure
7 8 (0.76%) RPG
8 6 (0.57%) Bicep
8 6 (0.57%) T-SQL
9 3 (0.28%) PL/SQL
9 3 (0.28%) Ruby
10 2 (0.19%) C#
10 2 (0.19%) Google Apps Script
10 2 (0.19%) Groovy
10 2 (0.19%) TypeScript
11 1 (0.095%) Apex Code
11 1 (0.095%) Korn
11 1 (0.095%) Kusto Query Language
11 1 (0.095%) VBScript
Qualifications
1 233 (22.09%) Degree
2 124 (11.75%) Security Cleared
3 116 (11.00%) CISSP
4 114 (10.81%) CISM
5 107 (10.14%) ITIL Certification
6 98 (9.29%) Microsoft Certification
7 89 (8.44%) SC Cleared
8 79 (7.49%) AWS Certification
9 70 (6.64%) MCSE
10 65 (6.16%) DBS Check
11 62 (5.88%) A+ Certification
12 60 (5.69%) Network+ Certification
13 53 (5.02%) Azure Certification
14 48 (4.55%) PMP
15 44 (4.17%) Cisco Certification
16 43 (4.08%) PMI Certification
17 32 (3.03%) DV Cleared
18 30 (2.84%) Computer Science Degree
19 26 (2.46%) CCNA
20 22 (2.09%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 103 (9.76%) SLA
2 92 (8.72%) QA
3 79 (7.49%) NIST
4 55 (5.21%) ISO 22301
5 54 (5.12%) Cyber Essentials
6 51 (4.83%) ISO/IEC 27001
7 50 (4.74%) GDPR
8 21 (1.99%) Cyber Essentials PLUS
9 19 (1.80%) PCI DSS
10 16 (1.52%) ISO/IEC 20000
11 15 (1.42%) COBIT
12 13 (1.23%) ISO 9001
13 12 (1.14%) PMO
14 11 (1.04%) Data Quality
15 7 (0.66%) GxP
16 6 (0.57%) Accessibility
17 5 (0.47%) GRC
18 4 (0.38%) Def Stans
18 4 (0.38%) ISO 9000
18 4 (0.38%) ISO/IEC 15288
System Software
1 187 (17.73%) Active Directory
2 39 (3.70%) Hyper-V
3 35 (3.32%) VMware Infrastructure
4 8 (0.76%) Virtual Desktop
4 8 (0.76%) VMware NSX
4 8 (0.76%) vSphere
5 7 (0.66%) BitLocker
5 7 (0.66%) Virtual Machines
6 5 (0.47%) Docker
7 4 (0.38%) KVM
7 4 (0.38%) VMware ESXi
8 3 (0.28%) Microsoft Virtual Server
8 3 (0.28%) Slurm Workload Manager
8 3 (0.28%) Terminal Services
8 3 (0.28%) Virtual Servers
9 1 (0.095%) Citrix Hypervisor
9 1 (0.095%) GPFS
9 1 (0.095%) Lustre
9 1 (0.095%) Oracle RAC
Systems Management
1 148 (14.03%) Microsoft Intune
2 38 (3.60%) Ansible
3 34 (3.22%) SCCM
4 21 (1.99%) Grafana
5 14 (1.33%) Kubernetes
6 11 (1.04%) ZABBIX
7 7 (0.66%) FortiGate
7 7 (0.66%) Jamf Pro
8 6 (0.57%) Graylog
8 6 (0.57%) Single Sign-On
8 6 (0.57%) Systems Management Server (SMS)
9 5 (0.47%) vCenter Server
10 4 (0.38%) Autotask
10 4 (0.38%) Prometheus
10 4 (0.38%) Proxmox
10 4 (0.38%) Puppet
11 2 (0.19%) Argo
11 2 (0.19%) Check_MK
11 2 (0.19%) HP Fortify
11 2 (0.19%) Salt
Vendors
1 428 (40.57%) Microsoft
2 219 (20.76%) ServiceNow
3 54 (5.12%) CyberArk
4 50 (4.74%) VMware
5 41 (3.89%) Cisco
6 28 (2.65%) Remedy
7 27 (2.56%) Fortinet
7 27 (2.56%) SonicWALL
8 20 (1.90%) BMC
9 19 (1.80%) Oracle
9 19 (1.80%) YouTube
10 16 (1.52%) Dynatrace
11 14 (1.33%) Mitel
12 13 (1.23%) Apple
13 11 (1.04%) Google
13 11 (1.04%) Veeam
13 11 (1.04%) Workday
14 10 (0.95%) Meraki
14 10 (0.95%) SAP
14 10 (0.95%) Splunk