Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 19 June 2026, with comparisons to the same periods in the previous two years.

6 months to
19 Jun 2026
Same period 2025 Same period 2024
Rank 55 83 49
Rank change year-on-year +28 -34 +12
Permanent jobs citing ITIL 794 684 1,603
As % of all permanent jobs with remote/hybrid work options 3.95% 4.43% 4.62%
As % of the Processes & Methodologies category 4.83% 4.69% 5.20%
Number of salaries quoted 589 488 1,269
10th Percentile £30,940 £29,175 £31,250
25th Percentile £39,050 £37,170 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £52,777
Median % change year-on-year +4.76% -0.52% +0.53%
75th Percentile £70,752 £67,500 £64,108
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £50,000 £48,000
% change year-on-year +5.00% +4.17% +0.10%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 16,449 14,587 30,837
As % of all permanent jobs with a WFH option 81.87% 94.52% 88.90%
Number of salaries quoted 11,886 8,474 23,847
10th Percentile £35,000 £29,750 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.54%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 19 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (10.83%) SharePoint
2 47 (5.92%) Microsoft Exchange
3 7 (0.88%) Confluence
4 5 (0.63%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.25%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 118 (14.86%) Microsoft Office
2 20 (2.52%) Microsoft Excel
3 14 (1.76%) Microsoft Project
4 10 (1.26%) Microsoft PowerPoint
5 4 (0.50%) Windchill
6 3 (0.38%) MS Visio
7 2 (0.25%) Trello
Business Applications
1 11 (1.39%) Remedy ITSM
2 8 (1.01%) NEC Housing
3 3 (0.38%) Dynamics CRM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.25%) SAP ERP
4 2 (0.25%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 308 (38.79%) Microsoft 365
2 207 (26.07%) Azure
3 137 (17.25%) Entra ID
4 113 (14.23%) AWS
5 49 (6.17%) Power Platform
6 48 (6.05%) SaaS
7 29 (3.65%) OneDrive
8 22 (2.77%) PowerApps
9 15 (1.89%) Power Automate
10 13 (1.64%) Dynamics 365
11 12 (1.51%) Microsoft Purview
12 10 (1.26%) AWS CloudFormation
13 9 (1.13%) Azure Sentinel
14 8 (1.01%) Amazon EKS
14 8 (1.01%) Cloud Computing
14 8 (1.01%) Google Workspace
15 7 (0.88%) Mimecast
16 6 (0.76%) Cloudflare
16 6 (0.76%) Microsoft Copilot
17 5 (0.63%) Intacct
Communications & Networking
1 50 (6.30%) Firewall
2 44 (5.54%) DNS
3 43 (5.42%) VPN
4 31 (3.90%) DHCP
4 31 (3.90%) Wi-Fi
5 27 (3.40%) WAN
6 24 (3.02%) TCP/IP
7 23 (2.90%) LAN
8 15 (1.89%) Network Security
8 15 (1.89%) VoIP
9 12 (1.51%) Broadband
10 9 (1.13%) SD-WAN
11 8 (1.01%) VLAN
12 6 (0.76%) Wireless
13 5 (0.63%) Remote Desktop
13 5 (0.63%) SSL
14 4 (0.50%) BGP
14 4 (0.50%) MPLS
14 4 (0.50%) Structured Cabling
15 3 (0.38%) HTTP
Database & Business Intelligence
1 30 (3.78%) Power BI
2 24 (3.02%) SQL Server
3 12 (1.51%) Azure SQL Database
4 8 (1.01%) MySQL
4 8 (1.01%) Oracle Database
5 4 (0.50%) PostgreSQL
5 4 (0.50%) Relational Database
6 3 (0.38%) MongoDB
7 2 (0.25%) DynamoDB
7 2 (0.25%) InfluxDB
7 2 (0.25%) SAP HANA
8 1 (0.13%) Metadata
8 1 (0.13%) Oracle Exadata
8 1 (0.13%) RDBMS
8 1 (0.13%) Tableau
Development Applications
1 42 (5.29%) JIRA
2 12 (1.51%) GitLab
3 4 (0.50%) Eclipse
4 3 (0.38%) Atlassian Bamboo
4 3 (0.38%) Bitbucket
5 2 (0.25%) Cypress.io
5 2 (0.25%) Jenkins
5 2 (0.25%) Maven
5 2 (0.25%) Rational Rhapsody
5 2 (0.25%) SonarQube
6 1 (0.13%) Cucumber
6 1 (0.13%) Postman
6 1 (0.13%) REST Assured
General
1 412 (51.89%) Social Skills
2 130 (16.37%) Finance
3 83 (10.45%) Public Sector
4 79 (9.95%) Analytical Skills
5 52 (6.55%) Inclusion and Diversity
6 39 (4.91%) French Language
7 37 (4.66%) Back Office
8 34 (4.28%) Banking
9 28 (3.53%) Influencing Skills
9 28 (3.53%) Law
10 27 (3.40%) Organisational Skills
11 25 (3.15%) Manufacturing
12 24 (3.02%) Swedish Language
13 23 (2.90%) Legal
14 20 (2.52%) Games
15 18 (2.27%) Retail
16 8 (1.01%) Documentation Skills
16 8 (1.01%) Presentation Skills
17 6 (0.76%) Front Office
18 5 (0.63%) Advertising
Job Titles
1 162 (20.40%) Analyst
2 112 (14.11%) Support Engineer
3 87 (10.96%) Service Analyst
3 87 (10.96%) Service Manager
4 86 (10.83%) Senior
5 78 (9.82%) Service Desk Analyst
6 74 (9.32%) IT Manager
7 69 (8.69%) IT Support
8 62 (7.81%) Support Analyst
9 59 (7.43%) Applications Support
10 53 (6.68%) IT Engineer
11 52 (6.55%) Lead
12 51 (6.42%) Architect
13 44 (5.54%) IT Support Engineer
14 43 (5.42%) Infrastructure Engineer
15 41 (5.16%) IT Services Manager
16 38 (4.79%) Desktop Engineer
16 38 (4.79%) Desktop Support
16 38 (4.79%) Site Engineer
17 36 (4.53%) Desktop Support Engineer
Libraries, Frameworks & Software Standards
1 16 (2.02%) REST
1 16 (2.02%) SOAP
2 10 (1.26%) .NET
3 7 (0.88%) CSS
3 7 (0.88%) HTML
4 6 (0.76%) Web Services
5 4 (0.50%) Middleware
5 4 (0.50%) OAuth
5 4 (0.50%) OpenID
5 4 (0.50%) SAP Fiori
5 4 (0.50%) YAML
6 3 (0.38%) AngularJS
6 3 (0.38%) React
7 2 (0.25%) Gherkin
7 2 (0.25%) Jest
7 2 (0.25%) Kafka
7 2 (0.25%) Microsoft Graph
7 2 (0.25%) OpenTelemetry
7 2 (0.25%) RabbitMQ
7 2 (0.25%) Spring Boot
Miscellaneous
1 32 (4.03%) Cyberattack
2 30 (3.78%) Driving Licence
3 27 (3.40%) Data Centre
4 25 (3.15%) Hybrid Cloud
5 23 (2.90%) Onboarding
6 22 (2.77%) CMDB
7 18 (2.27%) Self-Motivation
8 17 (2.14%) Management Information System
8 17 (2.14%) Product Ownership
9 13 (1.64%) Enterprise Software
10 12 (1.51%) Cyber Threat
11 11 (1.39%) Client/Server
11 11 (1.39%) Cloud Native
12 9 (1.13%) Analytical Mindset
12 9 (1.13%) Housing Association
13 8 (1.01%) Legacy Systems
13 8 (1.01%) PKI
14 5 (0.63%) AS400
14 5 (0.63%) PMI
14 5 (0.63%) Video Conferencing
Operating Systems
1 188 (23.68%) Windows
2 63 (7.93%) Windows 10
3 38 (4.79%) Linux
4 37 (4.66%) Windows Server
5 28 (3.53%) Android
6 23 (2.90%) Apple iOS
7 8 (1.01%) Mac OS
7 8 (1.01%) Unix
8 6 (0.76%) Red Hat Enterprise Linux
9 5 (0.63%) Windows Server 2016
9 5 (0.63%) Windows Server 2019
10 4 (0.50%) CentOS
11 3 (0.38%) Debian
11 3 (0.38%) VMS
12 1 (0.13%) AIX
12 1 (0.13%) Solaris
12 1 (0.13%) Ubuntu
Processes & Methodologies
1 250 (31.49%) Continuous Improvement
2 233 (29.35%) Problem-Solving
3 230 (28.97%) ITSM
4 206 (25.94%) Customer Service
5 190 (23.93%) Service Management
6 153 (19.27%) Service Delivery
7 120 (15.11%) Agile
8 119 (14.99%) Stakeholder Management
9 102 (12.85%) Cybersecurity
10 99 (12.47%) Mentoring
11 80 (10.08%) Project Delivery
12 78 (9.82%) DevOps
13 75 (9.45%) Performance Metrics
14 71 (8.94%) Change Management
14 71 (8.94%) Project Management
15 69 (8.69%) Stakeholder Engagement
16 61 (7.68%) Roadmaps
17 60 (7.56%) Coaching
18 59 (7.43%) Incident Management
19 55 (6.93%) Customer Experience
Programming Languages
1 62 (7.81%) SQL
2 59 (7.43%) PowerShell
3 27 (3.40%) Python
4 23 (2.90%) JavaScript
5 15 (1.89%) Bash
6 9 (1.13%) C#
7 8 (1.01%) Clojure
7 8 (1.01%) Java
8 5 (0.63%) RPG
8 5 (0.63%) T-SQL
9 3 (0.38%) Bicep
9 3 (0.38%) Google Apps Script
9 3 (0.38%) Korn
9 3 (0.38%) Ruby
10 2 (0.25%) Groovy
10 2 (0.25%) Perl
10 2 (0.25%) TypeScript
11 1 (0.13%) Apex Code
11 1 (0.13%) PL/SQL
11 1 (0.13%) Shell Script
Qualifications
1 218 (27.46%) Degree
2 127 (15.99%) Security Cleared
3 108 (13.60%) Microsoft Certification
4 101 (12.72%) SC Cleared
5 76 (9.57%) AWS Certification
6 69 (8.69%) MCSE
7 43 (5.42%) DBS Check
8 41 (5.16%) Azure Certification
9 36 (4.53%) ITIL Certification
10 33 (4.16%) CTC Cleared
10 33 (4.16%) PMI Certification
11 31 (3.90%) PMP
12 27 (3.40%) Cisco Certification
13 21 (2.64%) DV Cleared
14 19 (2.39%) BPSS Clearance
15 18 (2.27%) Computer Science Degree
16 17 (2.14%) PRINCE2 Practitioner
17 14 (1.76%) CCNA
18 13 (1.64%) ITIL Foundation Certificate
19 12 (1.51%) A+ Certification
Quality Assurance & Compliance
1 95 (11.96%) QA
1 95 (11.96%) SLA
2 44 (5.54%) Cyber Essentials
3 40 (5.04%) ISO/IEC 27001
4 36 (4.53%) GDPR
5 28 (3.53%) NIST
6 22 (2.77%) Cyber Essentials PLUS
7 14 (1.76%) PCI DSS
8 9 (1.13%) ISO 9001
9 8 (1.01%) Data Quality
10 7 (0.88%) PMO
11 6 (0.76%) COBIT
12 5 (0.63%) GRC
12 5 (0.63%) ISO 22301
13 4 (0.50%) Def Stans
13 4 (0.50%) ISO 9000
13 4 (0.50%) ISO/IEC 15288
14 1 (0.13%) ISO 14001
14 1 (0.13%) ISO/IEC 20000
14 1 (0.13%) Sarbanes-Oxley
System Software
1 111 (13.98%) Active Directory
2 19 (2.39%) Hyper-V
3 17 (2.14%) VMware Infrastructure
4 9 (1.13%) BitLocker
4 9 (1.13%) Docker
5 6 (0.76%) Microsoft Virtual Server
5 6 (0.76%) Virtual Servers
5 6 (0.76%) vSphere
6 5 (0.63%) VMware ESXi
7 4 (0.50%) KVM
7 4 (0.50%) Virtual Desktop
7 4 (0.50%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
9 2 (0.25%) Citrix Hypervisor
9 2 (0.25%) Oracle RAC
10 1 (0.13%) Virtual Machines
Systems Management
1 84 (10.58%) Microsoft Intune
2 34 (4.28%) SCCM
3 26 (3.27%) Ansible
4 21 (2.64%) Terraform
5 18 (2.27%) Kubernetes
6 13 (1.64%) Grafana
7 8 (1.01%) Single Sign-On
8 7 (0.88%) Jamf Pro
8 7 (0.88%) Puppet
8 7 (0.88%) ZABBIX
9 6 (0.76%) Autotask
9 6 (0.76%) Graylog
9 6 (0.76%) Prometheus
10 5 (0.63%) vCenter Server
11 4 (0.50%) Proxmox
12 3 (0.38%) Check_MK
13 2 (0.25%) Argo
13 2 (0.25%) HP Fortify
13 2 (0.25%) Oracle RMAN
13 2 (0.25%) Salt
Vendors
1 368 (46.35%) Microsoft
2 193 (24.31%) ServiceNow
3 70 (8.82%) Cisco
4 21 (2.64%) VMware
5 19 (2.39%) Fortinet
6 18 (2.27%) Meraki
6 18 (2.27%) Oracle
7 16 (2.02%) Apple
8 15 (1.89%) SonicWALL
9 12 (1.51%) Salesforce
9 12 (1.51%) Splunk
10 11 (1.39%) IFS
10 11 (1.39%) Remedy
10 11 (1.39%) SAP
10 11 (1.39%) Veeam
11 9 (1.13%) BMC
11 9 (1.13%) Citrix
11 9 (1.13%) ConnectWise
12 8 (1.01%) Google
12 8 (1.01%) Samsung