Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 16 June 2026, with comparisons to the same periods in the previous two years.

6 months to
16 Jun 2026
Same period 2025 Same period 2024
Rank 56 84 49
Rank change year-on-year +28 -35 +10
Permanent jobs citing ITIL 784 680 1,598
As % of all permanent jobs with remote/hybrid work options 3.94% 4.44% 4.63%
As % of the Processes & Methodologies category 4.81% 4.69% 5.20%
Number of salaries quoted 583 484 1,265
10th Percentile £30,797 £29,400 £31,250
25th Percentile £39,025 £37,170 £39,720
Median annual salary (50th Percentile) £55,000 £52,500 £53,000
Median % change year-on-year +4.76% -0.94% +0.95%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £50,000 £48,000
% change year-on-year +5.00% +4.17% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 16,294 14,504 30,743
As % of all permanent jobs with a WFH option 81.85% 94.61% 89.03%
Number of salaries quoted 11,745 8,418 23,751
10th Percentile £35,000 £29,848 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.54%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 16 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (10.97%) SharePoint
2 48 (6.12%) Microsoft Exchange
3 7 (0.89%) Confluence
4 5 (0.64%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.26%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 118 (15.05%) Microsoft Office
2 20 (2.55%) Microsoft Excel
3 12 (1.53%) Microsoft Project
4 10 (1.28%) Microsoft PowerPoint
5 4 (0.51%) Windchill
6 2 (0.26%) MS Visio
7 1 (0.13%) Trello
Business Applications
1 9 (1.15%) Remedy ITSM
2 8 (1.02%) NEC Housing
3 3 (0.38%) Dynamics CRM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.26%) SAP ERP
4 2 (0.26%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 308 (39.29%) Microsoft 365
2 209 (26.66%) Azure
3 136 (17.35%) Entra ID
4 114 (14.54%) AWS
5 49 (6.25%) Power Platform
6 48 (6.12%) SaaS
7 30 (3.83%) OneDrive
8 22 (2.81%) PowerApps
9 15 (1.91%) Power Automate
10 13 (1.66%) Dynamics 365
11 11 (1.40%) Microsoft Purview
12 10 (1.28%) AWS CloudFormation
13 9 (1.15%) Azure Sentinel
14 8 (1.02%) Amazon EKS
14 8 (1.02%) Cloud Computing
14 8 (1.02%) Google Workspace
15 7 (0.89%) Mimecast
16 6 (0.77%) Cloudflare
16 6 (0.77%) Microsoft Copilot
17 5 (0.64%) Intacct
Communications & Networking
1 50 (6.38%) Firewall
2 45 (5.74%) DNS
3 44 (5.61%) VPN
4 31 (3.95%) DHCP
4 31 (3.95%) Wi-Fi
5 28 (3.57%) WAN
6 23 (2.93%) LAN
6 23 (2.93%) TCP/IP
7 17 (2.17%) VoIP
8 15 (1.91%) Network Security
9 10 (1.28%) Broadband
9 10 (1.28%) SD-WAN
10 8 (1.02%) VLAN
11 6 (0.77%) SSL
11 6 (0.77%) Wireless
12 5 (0.64%) BGP
12 5 (0.64%) MPLS
12 5 (0.64%) Remote Desktop
13 4 (0.51%) Structured Cabling
14 3 (0.38%) Software-Defined Networking
Database & Business Intelligence
1 30 (3.83%) Power BI
2 25 (3.19%) SQL Server
3 12 (1.53%) Azure SQL Database
4 8 (1.02%) MySQL
4 8 (1.02%) Oracle Database
5 4 (0.51%) PostgreSQL
5 4 (0.51%) Relational Database
6 3 (0.38%) MongoDB
7 2 (0.26%) DynamoDB
7 2 (0.26%) InfluxDB
7 2 (0.26%) SAP HANA
8 1 (0.13%) Metadata
8 1 (0.13%) Oracle Exadata
8 1 (0.13%) RDBMS
8 1 (0.13%) Tableau
Development Applications
1 41 (5.23%) JIRA
2 12 (1.53%) GitLab
3 4 (0.51%) Eclipse
4 3 (0.38%) Atlassian Bamboo
4 3 (0.38%) Bitbucket
5 2 (0.26%) Cypress.io
5 2 (0.26%) Jenkins
5 2 (0.26%) Maven
5 2 (0.26%) Rational Rhapsody
5 2 (0.26%) SonarQube
6 1 (0.13%) Cucumber
6 1 (0.13%) Postman
6 1 (0.13%) REST Assured
General
1 406 (51.79%) Social Skills
2 128 (16.33%) Finance
3 84 (10.71%) Public Sector
4 79 (10.08%) Analytical Skills
5 51 (6.51%) Inclusion and Diversity
6 39 (4.97%) French Language
7 37 (4.72%) Back Office
8 31 (3.95%) Banking
9 28 (3.57%) Law
10 27 (3.44%) Organisational Skills
11 26 (3.32%) Influencing Skills
12 25 (3.19%) Manufacturing
13 24 (3.06%) Swedish Language
14 23 (2.93%) Legal
15 19 (2.42%) Retail
16 18 (2.30%) Games
17 8 (1.02%) Documentation Skills
17 8 (1.02%) Presentation Skills
18 6 (0.77%) Front Office
19 5 (0.64%) Advertising
Job Titles
1 164 (20.92%) Analyst
2 111 (14.16%) Support Engineer
3 88 (11.22%) Service Manager
4 86 (10.97%) Senior
4 86 (10.97%) Service Analyst
5 77 (9.82%) Service Desk Analyst
6 71 (9.06%) IT Manager
7 69 (8.80%) IT Support
8 65 (8.29%) Support Analyst
9 60 (7.65%) Applications Support
10 52 (6.63%) IT Engineer
11 51 (6.51%) Architect
11 51 (6.51%) Lead
12 43 (5.48%) Infrastructure Engineer
12 43 (5.48%) IT Services Manager
12 43 (5.48%) IT Support Engineer
13 38 (4.85%) Desktop Engineer
13 38 (4.85%) Desktop Support
14 37 (4.72%) IT Analyst
14 37 (4.72%) Site Engineer
Libraries, Frameworks & Software Standards
1 16 (2.04%) REST
1 16 (2.04%) SOAP
2 10 (1.28%) .NET
3 7 (0.89%) CSS
3 7 (0.89%) HTML
4 6 (0.77%) Web Services
5 4 (0.51%) Middleware
5 4 (0.51%) OAuth
5 4 (0.51%) OpenID
5 4 (0.51%) SAP Fiori
5 4 (0.51%) YAML
6 3 (0.38%) AngularJS
6 3 (0.38%) React
7 2 (0.26%) Gherkin
7 2 (0.26%) Jest
7 2 (0.26%) Kafka
7 2 (0.26%) Microsoft Graph
7 2 (0.26%) OpenTelemetry
7 2 (0.26%) RabbitMQ
7 2 (0.26%) Spring Boot
Miscellaneous
1 30 (3.83%) Cyberattack
1 30 (3.83%) Driving Licence
2 29 (3.70%) Data Centre
3 25 (3.19%) Hybrid Cloud
4 24 (3.06%) Onboarding
5 22 (2.81%) CMDB
6 18 (2.30%) Management Information System
6 18 (2.30%) Self-Motivation
7 17 (2.17%) Product Ownership
8 13 (1.66%) Enterprise Software
9 11 (1.40%) Client/Server
9 11 (1.40%) Cloud Native
10 10 (1.28%) Cyber Threat
11 9 (1.15%) Analytical Mindset
11 9 (1.15%) Housing Association
12 8 (1.02%) Legacy Systems
12 8 (1.02%) PKI
13 5 (0.64%) PMI
13 5 (0.64%) Replication
13 5 (0.64%) Video Conferencing
Operating Systems
1 188 (23.98%) Windows
2 64 (8.16%) Windows 10
3 39 (4.97%) Linux
4 37 (4.72%) Windows Server
5 28 (3.57%) Android
6 23 (2.93%) Apple iOS
7 8 (1.02%) Mac OS
7 8 (1.02%) Unix
8 6 (0.77%) Red Hat Enterprise Linux
9 5 (0.64%) Windows Server 2016
9 5 (0.64%) Windows Server 2019
10 4 (0.51%) CentOS
11 3 (0.38%) Debian
11 3 (0.38%) VMS
12 1 (0.13%) AIX
12 1 (0.13%) Solaris
12 1 (0.13%) Ubuntu
Processes & Methodologies
1 250 (31.89%) Continuous Improvement
2 227 (28.95%) Problem-Solving
3 226 (28.83%) ITSM
4 204 (26.02%) Customer Service
5 193 (24.62%) Service Management
6 150 (19.13%) Service Delivery
7 118 (15.05%) Agile
8 116 (14.80%) Stakeholder Management
9 100 (12.76%) Cybersecurity
10 96 (12.24%) Mentoring
11 76 (9.69%) DevOps
11 76 (9.69%) Project Delivery
12 75 (9.57%) Performance Metrics
13 72 (9.18%) Stakeholder Engagement
14 71 (9.06%) Change Management
15 68 (8.67%) Project Management
16 63 (8.04%) Roadmaps
17 62 (7.91%) Coaching
18 60 (7.65%) Incident Management
19 56 (7.14%) Customer Experience
Programming Languages
1 63 (8.04%) SQL
2 59 (7.53%) PowerShell
3 26 (3.32%) Python
4 21 (2.68%) JavaScript
5 15 (1.91%) Bash
6 9 (1.15%) C#
7 8 (1.02%) Clojure
7 8 (1.02%) Java
8 6 (0.77%) T-SQL
9 4 (0.51%) RPG
10 3 (0.38%) Bicep
10 3 (0.38%) Google Apps Script
10 3 (0.38%) Korn
10 3 (0.38%) Ruby
11 2 (0.26%) Groovy
11 2 (0.26%) Perl
11 2 (0.26%) TypeScript
12 1 (0.13%) Apex Code
12 1 (0.13%) PL/SQL
12 1 (0.13%) Shell Script
Qualifications
1 218 (27.81%) Degree
2 125 (15.94%) Security Cleared
3 109 (13.90%) Microsoft Certification
4 99 (12.63%) SC Cleared
5 77 (9.82%) AWS Certification
6 69 (8.80%) MCSE
7 41 (5.23%) Azure Certification
7 41 (5.23%) DBS Check
8 34 (4.34%) ITIL Certification
9 33 (4.21%) CTC Cleared
10 31 (3.95%) PMI Certification
11 29 (3.70%) PMP
12 28 (3.57%) Cisco Certification
13 22 (2.81%) DV Cleared
14 19 (2.42%) Computer Science Degree
15 18 (2.30%) BPSS Clearance
16 15 (1.91%) CCNA
17 14 (1.79%) ITIL Foundation Certificate
17 14 (1.79%) PRINCE2 Practitioner
18 13 (1.66%) A+ Certification
Quality Assurance & Compliance
1 94 (11.99%) QA
1 94 (11.99%) SLA
2 42 (5.36%) Cyber Essentials
3 40 (5.10%) ISO/IEC 27001
4 36 (4.59%) GDPR
5 29 (3.70%) NIST
6 22 (2.81%) Cyber Essentials PLUS
7 13 (1.66%) PCI DSS
8 9 (1.15%) ISO 9001
9 8 (1.02%) Data Quality
10 7 (0.89%) PMO
11 6 (0.77%) COBIT
12 5 (0.64%) GRC
12 5 (0.64%) ISO 22301
13 4 (0.51%) Def Stans
13 4 (0.51%) ISO 9000
13 4 (0.51%) ISO/IEC 15288
14 1 (0.13%) ISO 14001
14 1 (0.13%) ISO/IEC 20000
14 1 (0.13%) Sarbanes-Oxley
System Software
1 111 (14.16%) Active Directory
2 18 (2.30%) Hyper-V
3 17 (2.17%) VMware Infrastructure
4 9 (1.15%) BitLocker
4 9 (1.15%) Docker
5 6 (0.77%) Microsoft Virtual Server
5 6 (0.77%) Virtual Servers
5 6 (0.77%) vSphere
6 5 (0.64%) VMware ESXi
7 4 (0.51%) KVM
7 4 (0.51%) Virtual Desktop
7 4 (0.51%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
9 2 (0.26%) Citrix Hypervisor
9 2 (0.26%) Oracle RAC
10 1 (0.13%) Virtual Machines
Systems Management
1 82 (10.46%) Microsoft Intune
2 34 (4.34%) SCCM
3 25 (3.19%) Ansible
4 20 (2.55%) Terraform
5 18 (2.30%) Kubernetes
6 12 (1.53%) Grafana
7 8 (1.02%) Single Sign-On
8 7 (0.89%) Jamf Pro
8 7 (0.89%) Puppet
8 7 (0.89%) ZABBIX
9 6 (0.77%) Autotask
9 6 (0.77%) Graylog
9 6 (0.77%) Prometheus
10 5 (0.64%) vCenter Server
11 4 (0.51%) Proxmox
12 3 (0.38%) Check_MK
13 2 (0.26%) Active Directory Federation Services
13 2 (0.26%) Argo
13 2 (0.26%) HP Fortify
13 2 (0.26%) Salt
Vendors
1 367 (46.81%) Microsoft
2 189 (24.11%) ServiceNow
3 71 (9.06%) Cisco
4 21 (2.68%) VMware
5 19 (2.42%) Fortinet
5 19 (2.42%) Meraki
5 19 (2.42%) Oracle
6 16 (2.04%) Apple
7 14 (1.79%) SonicWALL
8 12 (1.53%) Salesforce
8 12 (1.53%) Splunk
9 11 (1.40%) IFS
9 11 (1.40%) SAP
9 11 (1.40%) Veeam
10 9 (1.15%) Citrix
10 9 (1.15%) ConnectWise
10 9 (1.15%) Remedy
11 8 (1.02%) Google
11 8 (1.02%) Northgate
11 8 (1.02%) Samsung