Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 24 May 2026, with comparisons to the same periods in the previous two years.

6 months to
24 May 2026
Same period 2025 Same period 2024
Rank 50 78 49
Rank change year-on-year +28 -29 +12
Permanent jobs citing ITIL 775 657 1,599
As % of all permanent jobs with remote/hybrid work options 4.10% 4.50% 4.89%
As % of the Processes & Methodologies category 4.95% 4.74% 5.40%
Number of salaries quoted 565 478 1,322
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,050 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £54,000
Median % change year-on-year +4.76% -2.78% +2.86%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £85,000 £83,750 £77,500
UK median annual salary £53,000 £50,000 £48,825
% change year-on-year +6.00% +2.41% +2.79%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,672 13,856 29,634
As % of all permanent jobs with a WFH option 82.83% 94.94% 90.61%
Number of salaries quoted 11,183 8,128 23,369
10th Percentile £35,000 £30,695 £33,750
25th Percentile £45,000 £43,750 £42,500
Median annual salary (50th Percentile) £60,100 £60,000 £57,500
Median % change year-on-year +0.17% +4.35% -8.00%
75th Percentile £80,250 £80,000 £75,000
90th Percentile £100,000 £106,250 £95,000
UK median annual salary £60,000 £59,000 £55,000
% change year-on-year +1.69% +7.27% -9.84%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 24 May 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 79 (10.19%) SharePoint
2 50 (6.45%) Microsoft Exchange
3 6 (0.77%) Confluence
3 6 (0.77%) OpenStack
4 3 (0.39%) ArcGIS
4 3 (0.39%) CMS
5 2 (0.26%) Apache Airflow
5 2 (0.26%) SAS
6 1 (0.13%) IIS
Applications
1 137 (17.68%) Microsoft Office
2 18 (2.32%) Microsoft Project
3 16 (2.06%) Microsoft Excel
4 9 (1.16%) Microsoft PowerPoint
5 3 (0.39%) Windchill
6 1 (0.13%) MS Visio
Business Applications
1 11 (1.42%) NEC Housing
2 4 (0.52%) Dynamics CRM
3 3 (0.39%) Oracle EBS
3 3 (0.39%) Remedy ITSM
3 3 (0.39%) SAP S/4HANA
4 1 (0.13%) Dynamics AX
4 1 (0.13%) Elite 3E
4 1 (0.13%) OpenText VIM for SAP
4 1 (0.13%) Oracle Payables
4 1 (0.13%) SAP ERP
4 1 (0.13%) SAP GRC
4 1 (0.13%) SAP IBP
4 1 (0.13%) SAP MII
4 1 (0.13%) SAP PP
4 1 (0.13%) SAP QM
4 1 (0.13%) Shopify
Cloud Services
1 314 (40.52%) Microsoft 365
2 207 (26.71%) Azure
3 127 (16.39%) Entra ID
4 120 (15.48%) AWS
5 48 (6.19%) Power Platform
6 44 (5.68%) SaaS
7 28 (3.61%) OneDrive
8 17 (2.19%) PowerApps
9 13 (1.68%) Power Automate
10 12 (1.55%) Dynamics 365
11 9 (1.16%) AWS CloudFormation
11 9 (1.16%) Azure DevOps
11 9 (1.16%) Google Workspace
12 8 (1.03%) Amazon EKS
12 8 (1.03%) Azure Sentinel
12 8 (1.03%) GCP
13 7 (0.90%) Cloud Computing
13 7 (0.90%) Mimecast
14 6 (0.77%) Microsoft Copilot
15 5 (0.65%) Microsoft Purview
Communications & Networking
1 48 (6.19%) DNS
2 43 (5.55%) Firewall
3 41 (5.29%) VPN
4 35 (4.52%) WAN
5 31 (4.00%) DHCP
6 27 (3.48%) Wi-Fi
7 26 (3.35%) LAN
8 20 (2.58%) TCP/IP
9 19 (2.45%) VoIP
10 12 (1.55%) SD-WAN
10 12 (1.55%) SSL
11 11 (1.42%) Network Security
12 8 (1.03%) Broadband
12 8 (1.03%) VLAN
13 7 (0.90%) Telnet
14 6 (0.77%) HTTP
14 6 (0.77%) Wireless
15 5 (0.65%) BGP
15 5 (0.65%) MPLS
16 4 (0.52%) Structured Cabling
Database & Business Intelligence
1 32 (4.13%) Power BI
2 27 (3.48%) SQL Server
3 14 (1.81%) Azure SQL Database
4 8 (1.03%) MySQL
5 6 (0.77%) Oracle Database
6 4 (0.52%) PostgreSQL
6 4 (0.52%) Relational Database
7 3 (0.39%) MongoDB
8 2 (0.26%) InfluxDB
8 2 (0.26%) SAP HANA
9 1 (0.13%) DynamoDB
9 1 (0.13%) Metadata
9 1 (0.13%) Oracle Exadata
9 1 (0.13%) RDBMS
9 1 (0.13%) Tableau
Development Applications
1 51 (6.58%) JIRA
2 12 (1.55%) GitLab
3 2 (0.26%) Atlassian Bamboo
3 2 (0.26%) Bitbucket
3 2 (0.26%) Eclipse
3 2 (0.26%) Rational Rhapsody
4 1 (0.13%) Cucumber
4 1 (0.13%) Cypress.io
4 1 (0.13%) Jenkins
4 1 (0.13%) Maven
4 1 (0.13%) Postman
4 1 (0.13%) REST Assured
4 1 (0.13%) SonarQube
General
1 394 (50.84%) Social Skills
2 133 (17.16%) Finance
3 82 (10.58%) Public Sector
4 76 (9.81%) Analytical Skills
5 52 (6.71%) Back Office
6 51 (6.58%) Inclusion and Diversity
7 49 (6.32%) French Language
8 32 (4.13%) Law
9 26 (3.35%) Banking
9 26 (3.35%) Legal
9 26 (3.35%) Organisational Skills
10 24 (3.10%) Retail
11 23 (2.97%) Manufacturing
12 16 (2.06%) Swedish Language
13 14 (1.81%) Presentation Skills
14 13 (1.68%) Games
15 11 (1.42%) Influencing Skills
16 10 (1.29%) Front Office
17 7 (0.90%) Documentation Skills
18 5 (0.65%) Police
Job Titles
1 167 (21.55%) Analyst
2 118 (15.23%) Support Engineer
3 91 (11.74%) Service Manager
4 90 (11.61%) Senior
5 87 (11.23%) Service Analyst
6 78 (10.06%) Service Desk Analyst
7 69 (8.90%) Support Analyst
8 64 (8.26%) IT Manager
8 64 (8.26%) IT Support
9 57 (7.35%) Applications Support
10 54 (6.97%) Site Engineer
11 53 (6.84%) Desktop Engineer
11 53 (6.84%) Desktop Support
12 51 (6.58%) Desktop Support Engineer
12 51 (6.58%) Lead
13 49 (6.32%) IT Engineer
13 49 (6.32%) IT Services Manager
14 48 (6.19%) Infrastructure Engineer
15 43 (5.55%) Architect
16 40 (5.16%) IT Analyst
Libraries, Frameworks & Software Standards
1 15 (1.94%) REST
1 15 (1.94%) SOAP
2 10 (1.29%) CSS
2 10 (1.29%) HTML
3 9 (1.16%) .NET
4 5 (0.65%) FIX Protocol
5 4 (0.52%) EDI
5 4 (0.52%) JSON
5 4 (0.52%) Middleware
5 4 (0.52%) OAuth
5 4 (0.52%) OpenID
5 4 (0.52%) YAML
6 3 (0.39%) AngularJS
6 3 (0.39%) OpenTelemetry
6 3 (0.39%) SAP Fiori
6 3 (0.39%) Web Services
7 2 (0.26%) Kafka
7 2 (0.26%) Microsoft Graph
7 2 (0.26%) RabbitMQ
7 2 (0.26%) React
Miscellaneous
1 33 (4.26%) Data Centre
2 30 (3.87%) Onboarding
3 29 (3.74%) Driving Licence
4 28 (3.61%) Cyberattack
5 24 (3.10%) Management Information System
6 22 (2.84%) Hybrid Cloud
7 20 (2.58%) CMDB
8 15 (1.94%) Self-Motivation
9 14 (1.81%) Product Ownership
10 13 (1.68%) Enterprise Software
11 11 (1.42%) Client/Server
12 10 (1.29%) Cloud Native
13 9 (1.16%) Clustering
13 9 (1.16%) Legacy Systems
14 8 (1.03%) Analytical Mindset
14 8 (1.03%) Cyber Threat
15 7 (0.90%) Housing Association
15 7 (0.90%) PKI
15 7 (0.90%) Social Media
15 7 (0.90%) Video Conferencing
Operating Systems
1 208 (26.84%) Windows
2 83 (10.71%) Windows 10
3 53 (6.84%) Linux
4 44 (5.68%) Windows Server
5 25 (3.23%) Android
5 25 (3.23%) Apple iOS
6 16 (2.06%) Unix
7 10 (1.29%) Red Hat Enterprise Linux
8 5 (0.65%) Mac OS
9 4 (0.52%) CentOS
9 4 (0.52%) Windows Server 2016
10 3 (0.39%) Debian
10 3 (0.39%) Ubuntu
10 3 (0.39%) VMS
10 3 (0.39%) Windows Server 2019
11 1 (0.13%) AIX
11 1 (0.13%) Solaris
Processes & Methodologies
1 232 (29.94%) Continuous Improvement
2 211 (27.23%) Customer Service
3 208 (26.84%) Problem-Solving
4 206 (26.58%) ITSM
5 179 (23.10%) Service Management
6 142 (18.32%) Service Delivery
7 113 (14.58%) Cybersecurity
8 107 (13.81%) Agile
9 92 (11.87%) Stakeholder Management
10 89 (11.48%) Mentoring
11 83 (10.71%) Change Management
12 81 (10.45%) DevOps
13 77 (9.94%) Performance Metrics
14 69 (8.90%) Roadmaps
15 68 (8.77%) Coaching
16 67 (8.65%) Stakeholder Engagement
17 66 (8.52%) Analytics
18 65 (8.39%) Customer Experience
19 63 (8.13%) Project Delivery
20 61 (7.87%) Project Management
Programming Languages
1 65 (8.39%) SQL
2 64 (8.26%) PowerShell
3 28 (3.61%) Python
4 20 (2.58%) JavaScript
5 14 (1.81%) Bash
6 10 (1.29%) C#
7 8 (1.03%) T-SQL
8 6 (0.77%) Clojure
8 6 (0.77%) Java
9 3 (0.39%) Bicep
9 3 (0.39%) Google Apps Script
9 3 (0.39%) Korn
9 3 (0.39%) Perl
9 3 (0.39%) Ruby
10 1 (0.13%) Apex Code
10 1 (0.13%) Groovy
10 1 (0.13%) Kusto Query Language
10 1 (0.13%) PL/SQL
10 1 (0.13%) Shell Script
10 1 (0.13%) TypeScript
Qualifications
1 219 (28.26%) Degree
2 136 (17.55%) Security Cleared
3 116 (14.97%) Microsoft Certification
4 108 (13.94%) SC Cleared
5 78 (10.06%) AWS Certification
6 73 (9.42%) MCSE
7 48 (6.19%) CTC Cleared
8 36 (4.65%) ITIL Certification
9 33 (4.26%) DBS Check
10 31 (4.00%) Cisco Certification
11 30 (3.87%) Azure Certification
12 24 (3.10%) PMI Certification
13 23 (2.97%) DV Cleared
14 22 (2.84%) Computer Science Degree
14 22 (2.84%) PMP
15 18 (2.32%) CCNA
16 17 (2.19%) ITIL Foundation Certificate
17 14 (1.81%) BPSS Clearance
18 12 (1.55%) A+ Certification
19 11 (1.42%) CISSP
Quality Assurance & Compliance
1 96 (12.39%) SLA
2 95 (12.26%) QA
3 38 (4.90%) Cyber Essentials
4 34 (4.39%) GDPR
5 33 (4.26%) ISO/IEC 27001
6 32 (4.13%) NIST
7 21 (2.71%) Cyber Essentials PLUS
8 10 (1.29%) PCI DSS
9 9 (1.16%) Data Quality
10 6 (0.77%) GRC
11 5 (0.65%) PMO
12 4 (0.52%) COBIT
12 4 (0.52%) ISO 22301
12 4 (0.52%) SOC 2
13 3 (0.39%) Def Stans
13 3 (0.39%) ISO 9000
13 3 (0.39%) ISO 9001
13 3 (0.39%) ISO/IEC 15288
14 2 (0.26%) Accessibility
14 2 (0.26%) Sarbanes-Oxley
System Software
1 105 (13.55%) Active Directory
2 21 (2.71%) VMware Infrastructure
3 12 (1.55%) Hyper-V
4 10 (1.29%) Docker
5 9 (1.16%) BitLocker
6 6 (0.77%) vSphere
7 5 (0.65%) Microsoft Virtual Server
7 5 (0.65%) Virtual Desktop
7 5 (0.65%) Virtual Machines
7 5 (0.65%) Virtual Servers
7 5 (0.65%) VMware ESXi
8 4 (0.52%) Veritas Cluster Server
8 4 (0.52%) VMware NSX
9 3 (0.39%) KVM
9 3 (0.39%) Slurm Workload Manager
9 3 (0.39%) Terminal Services
10 2 (0.26%) Citrix Hypervisor
10 2 (0.26%) Oracle RAC
11 1 (0.13%) Firmware
Systems Management
1 70 (9.03%) Microsoft Intune
2 35 (4.52%) Ansible
3 32 (4.13%) SCCM
4 23 (2.97%) Terraform
5 20 (2.58%) Kubernetes
6 12 (1.55%) Grafana
7 9 (1.16%) Jamf Pro
8 8 (1.03%) Puppet
8 8 (1.03%) Single Sign-On
9 6 (0.77%) Prometheus
9 6 (0.77%) ZABBIX
10 5 (0.65%) Graylog
10 5 (0.65%) vCenter Server
11 3 (0.39%) Check_MK
11 3 (0.39%) Proxmox
12 2 (0.26%) Active Directory Federation Services
12 2 (0.26%) Argo
12 2 (0.26%) Autotask
12 2 (0.26%) PaperCut
12 2 (0.26%) Salt
Vendors
1 357 (46.06%) Microsoft
2 180 (23.23%) ServiceNow
3 87 (11.23%) Cisco
4 27 (3.48%) VMware
5 19 (2.45%) Oracle
6 17 (2.19%) Apple
6 17 (2.19%) Meraki
7 15 (1.94%) Fortinet
7 15 (1.94%) Splunk
8 12 (1.55%) Salesforce
9 11 (1.42%) Citrix
9 11 (1.42%) Northgate
9 11 (1.42%) Red Hat
10 10 (1.29%) SAP
11 9 (1.16%) Google
11 9 (1.16%) IFS
11 9 (1.16%) SonicWALL
12 8 (1.03%) Dynatrace
12 8 (1.03%) Samsung
12 8 (1.03%) Veeam