Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 5 February 2026, with comparisons to the same periods in the previous two years.

6 months to
5 Feb 2026
Same period 2025 Same period 2024
Rank 38 43 46
Rank change year-on-year +5 +3 +13
Permanent jobs citing ITIL 896 973 1,565
As % of all permanent jobs with remote/hybrid work options 5.61% 6.09% 5.74%
As % of the Processes & Methodologies category 6.48% 6.44% 6.18%
Number of salaries quoted 530 571 1,298
10th Percentile £29,113 £31,250 £30,750
25th Percentile £35,000 £40,560 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £67,500 £67,500 £64,690
90th Percentile £85,000 £81,250 £80,000
UK median annual salary £50,000 £51,000 £50,000
% change year-on-year -1.96% +2.00% +3.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,835 15,102 25,325
As % of all permanent jobs with a WFH option 86.68% 94.55% 92.81%
Number of salaries quoted 8,819 8,974 20,920
10th Percentile £30,000 £36,250 £34,759
25th Percentile £42,500 £47,500 £43,750
Median annual salary (50th Percentile) £60,000 £63,000 £58,478
Median % change year-on-year -4.76% +7.73% -6.43%
75th Percentile £80,000 £82,500 £77,500
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 5 February 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 79 (8.82%) SharePoint
2 61 (6.81%) Microsoft Exchange
3 14 (1.56%) Tomcat
3 14 (1.56%) WebSphere
3 14 (1.56%) WebSphere Application Server
4 6 (0.67%) Confluence
5 3 (0.33%) HCL Domino
5 3 (0.33%) HCL Notes
5 3 (0.33%) IIS
5 3 (0.33%) OpenStack
6 1 (0.11%) CMS
6 1 (0.11%) Oracle Workflow
Applications
1 223 (24.89%) Microsoft Office
2 30 (3.35%) Microsoft Excel
3 20 (2.23%) Microsoft Project
4 11 (1.23%) MS Visio
5 4 (0.45%) Microsoft PowerPoint
6 3 (0.33%) AutoCAD
7 2 (0.22%) Chatbot
Business Applications
1 20 (2.23%) Remedy ITSM
2 12 (1.34%) NEC Housing
3 5 (0.56%) Dynamics CRM
3 5 (0.56%) SAP S/4HANA
4 3 (0.33%) Oracle EBS
4 3 (0.33%) Sage 200
4 3 (0.33%) Sage 50
4 3 (0.33%) Sage CRM
5 2 (0.22%) Adaptiv
5 2 (0.22%) Dynamics AX
6 1 (0.11%) assyst
6 1 (0.11%) Elite 3E
6 1 (0.11%) Raiser’s Edge
6 1 (0.11%) SAP GRC
6 1 (0.11%) Shopify
Cloud Services
1 381 (42.52%) Microsoft 365
2 226 (25.22%) Azure
3 198 (22.10%) AWS
4 141 (15.74%) Entra ID
5 46 (5.13%) Power Platform
6 30 (3.35%) SaaS
7 27 (3.01%) Azure DevOps
8 20 (2.23%) Azure Monitor
9 18 (2.01%) OneDrive
10 16 (1.79%) Dynamics 365
10 16 (1.79%) Mimecast
11 14 (1.56%) PowerApps
12 12 (1.34%) GCP
12 12 (1.34%) IaaS
12 12 (1.34%) PaaS
13 11 (1.23%) AWS CloudFormation
14 9 (1.00%) Datadog
14 9 (1.00%) Microsoft Purview
15 8 (0.89%) GitHub
16 7 (0.78%) Power Automate
Communications & Networking
1 59 (6.58%) DNS
2 55 (6.14%) Firewall
2 55 (6.14%) VPN
3 42 (4.69%) WAN
4 34 (3.79%) LAN
5 33 (3.68%) DHCP
6 32 (3.57%) Wi-Fi
7 29 (3.24%) TCP/IP
8 27 (3.01%) SSL
9 24 (2.68%) SD-WAN
10 23 (2.57%) VoIP
11 21 (2.34%) VLAN
12 16 (1.79%) Network Security
13 11 (1.23%) Telnet
14 9 (1.00%) HTTP
15 7 (0.78%) IP Telephony
16 6 (0.67%) Structured Cabling
16 6 (0.67%) Unified Communications
17 5 (0.56%) Intrusion Detection
17 5 (0.56%) Remote Desktop
Database & Business Intelligence
1 33 (3.68%) Power BI
2 25 (2.79%) SQL Server
3 14 (1.56%) DB2
3 14 (1.56%) PostgreSQL
4 12 (1.34%) Azure SQL Database
5 5 (0.56%) Amazon RDS
5 5 (0.56%) NoSQL
5 5 (0.56%) Oracle Database
6 4 (0.45%) Crystal Reports
6 4 (0.45%) MySQL
6 4 (0.45%) Oracle Reports
6 4 (0.45%) Tableau
7 2 (0.22%) Data Lake
7 2 (0.22%) Relational Database
7 2 (0.22%) SAP HANA
7 2 (0.22%) SQL Server Integration Services
8 1 (0.11%) Data Warehouse
8 1 (0.11%) Metadata
8 1 (0.11%) SQL Server Reporting Services
Development Applications
1 47 (5.25%) JIRA
2 8 (0.89%) GitLab
3 5 (0.56%) Jenkins
4 2 (0.22%) Rational Rhapsody
5 1 (0.11%) Visual Studio
General
1 466 (52.01%) Social Skills
2 156 (17.41%) Finance
3 115 (12.83%) French Language
4 95 (10.60%) Swedish Language
5 74 (8.26%) Analytical Skills
6 68 (7.59%) Back Office
7 53 (5.92%) Public Sector
8 44 (4.91%) Banking
9 41 (4.58%) Organisational Skills
10 38 (4.24%) Law
11 27 (3.01%) Inclusion and Diversity
12 24 (2.68%) Retail
13 23 (2.57%) Legal
14 19 (2.12%) Telecoms
15 16 (1.79%) Documentation Skills
16 13 (1.45%) Manufacturing
16 13 (1.45%) Presentation Skills
17 10 (1.12%) Influencing Skills
18 9 (1.00%) Investment Banking
19 8 (0.89%) Front Office
Job Titles
1 245 (27.34%) Analyst
2 148 (16.52%) Service Analyst
3 138 (15.40%) Service Desk Analyst
4 119 (13.28%) Support Engineer
5 102 (11.38%) Lead
6 79 (8.82%) Support Analyst
7 70 (7.81%) Desktop Support
7 70 (7.81%) IT Support
8 68 (7.59%) IT Analyst
9 65 (7.25%) Service Manager
10 63 (7.03%) Desktop Engineer
10 63 (7.03%) Desktop Support Engineer
11 61 (6.81%) Senior
11 61 (6.81%) Site Engineer
12 57 (6.36%) IT Manager
13 54 (6.03%) Applications Support
14 39 (4.35%) IT Support Analyst
15 33 (3.68%) IT Engineer
16 32 (3.57%) Delivery Manager
17 29 (3.24%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 15 (1.67%) LDAP
2 14 (1.56%) CSS
2 14 (1.56%) HTML
2 14 (1.56%) LAPP Stack
2 14 (1.56%) WebSphere MQ
3 13 (1.45%) JSON
3 13 (1.45%) XML
4 8 (0.89%) FIX Protocol
5 7 (0.78%) EDI
5 7 (0.78%) REST
5 7 (0.78%) SOAP
6 5 (0.56%) Elastic Stack
6 5 (0.56%) Middleware
7 4 (0.45%) Web Services
8 3 (0.33%) OAuth
8 3 (0.33%) OpenTelemetry
9 2 (0.22%) AngularJS
9 2 (0.22%) OpenID
9 2 (0.22%) Oracle Fusion
9 2 (0.22%) SAP Fiori
Miscellaneous
1 76 (8.48%) Security Operations Centre
2 72 (8.04%) Operational Technology
3 70 (7.81%) Cyber Threat
4 68 (7.59%) Cyber Kill Chain
5 45 (5.02%) Management Information System
6 44 (4.91%) Onboarding
7 32 (3.57%) Driving Licence
8 29 (3.24%) Product Ownership
9 28 (3.13%) Data Centre
10 25 (2.79%) CMDB
11 18 (2.01%) Enterprise Software
12 17 (1.90%) Linux Command Line
13 15 (1.67%) Legacy Systems
14 13 (1.45%) Security Posture
15 12 (1.34%) Client/Server
16 9 (1.00%) Social Media
17 8 (0.89%) Clustering
17 8 (0.89%) Fixed Income
17 8 (0.89%) Hybrid Cloud
17 8 (0.89%) Video Conferencing
Operating Systems
1 267 (29.80%) Windows
2 94 (10.49%) Windows 10
3 85 (9.49%) Linux
4 76 (8.48%) Windows Server
5 31 (3.46%) Unix
6 18 (2.01%) Red Hat Enterprise Linux
7 12 (1.34%) Mac OS
8 11 (1.23%) Apple iOS
9 8 (0.89%) VMS
10 7 (0.78%) Android
11 5 (0.56%) Windows Server 2016
12 2 (0.22%) Ubuntu
12 2 (0.22%) Windows Server 2012
13 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 298 (33.26%) Customer Service
2 284 (31.70%) ITSM
3 216 (24.11%) Continuous Improvement
4 176 (19.64%) Service Management
5 173 (19.31%) Problem-Solving
6 153 (17.08%) Mentoring
7 150 (16.74%) Roadmaps
8 149 (16.63%) Coaching
9 145 (16.18%) Service Delivery
10 141 (15.74%) Cybersecurity
11 137 (15.29%) Stakeholder Management
12 124 (13.84%) Performance Metrics
13 110 (12.28%) Analytics
14 106 (11.83%) Asset Management
14 106 (11.83%) Technology Roadmap
15 100 (11.16%) Business Strategy
16 96 (10.71%) Change Management
16 96 (10.71%) Risk Management
17 90 (10.04%) Agile
18 88 (9.82%) DevOps
Programming Languages
1 96 (10.71%) PowerShell
2 63 (7.03%) SQL
3 62 (6.92%) Python
4 32 (3.57%) Bash
5 26 (2.90%) JavaScript
6 11 (1.23%) Bicep
7 6 (0.67%) T-SQL
8 5 (0.56%) C#
8 5 (0.56%) Perl
9 4 (0.45%) R
10 2 (0.22%) Google Apps Script
10 2 (0.22%) Java
11 1 (0.11%) PL/SQL
11 1 (0.11%) VB.NET
Qualifications
1 287 (32.03%) Degree
2 178 (19.87%) Microsoft Certification
3 148 (16.52%) AWS Certification
4 128 (14.29%) MCSE
5 112 (12.50%) Security Cleared
6 103 (11.50%) SC Cleared
7 60 (6.70%) CTC Cleared
8 51 (5.69%) ITIL Foundation Certificate
9 44 (4.91%) ITIL Certification
10 43 (4.80%) Cisco Certification
11 36 (4.02%) Azure Certification
12 31 (3.46%) CCNA
13 25 (2.79%) CISSP
14 23 (2.57%) Computer Science Degree
15 22 (2.46%) CCNP
16 19 (2.12%) DBS Check
16 19 (2.12%) PMI Certification
17 16 (1.79%) Network+ Certification
17 16 (1.79%) PMP
18 15 (1.67%) BPSS Clearance
Quality Assurance & Compliance
1 134 (14.96%) QA
2 128 (14.29%) SLA
3 112 (12.50%) ISO/IEC 27001
4 80 (8.93%) NIST
5 68 (7.59%) ISO/IEC 27005
6 38 (4.24%) Cyber Essentials
7 17 (1.90%) GDPR
8 10 (1.12%) Cyber Essentials PLUS
8 10 (1.12%) Data Quality
9 9 (1.00%) COBIT
10 7 (0.78%) GRC
11 5 (0.56%) ISO 9001
12 4 (0.45%) PMO
12 4 (0.45%) Sarbanes-Oxley
12 4 (0.45%) SOC 2
13 3 (0.33%) ISO/IEC 20000
14 2 (0.22%) Accessibility
14 2 (0.22%) ISO/IEC 19770
14 2 (0.22%) NCSC
14 2 (0.22%) PCI DSS
System Software
1 132 (14.73%) Active Directory
2 34 (3.79%) VMware Infrastructure
3 33 (3.68%) Hyper-V
4 23 (2.57%) Virtual Machines
5 22 (2.46%) Virtual Desktop
6 10 (1.12%) Docker
7 4 (0.45%) Firmware
7 4 (0.45%) Veritas Cluster Server
8 3 (0.33%) Microsoft Virtual Server
8 3 (0.33%) Virtual Servers
9 2 (0.22%) vSphere
10 1 (0.11%) BitLocker
10 1 (0.11%) vCloud
Systems Management
1 73 (8.15%) Microsoft Intune
2 50 (5.58%) Terraform
3 27 (3.01%) SCCM
4 22 (2.46%) Ansible
5 13 (1.45%) Kubernetes
6 11 (1.23%) Jamf Pro
7 10 (1.12%) Grafana
7 10 (1.12%) Prometheus
8 5 (0.56%) Autotask
8 5 (0.56%) SCOM
9 4 (0.45%) PaperCut
9 4 (0.45%) Single Sign-On
10 3 (0.33%) Dell DRAC
10 3 (0.33%) Nagios
10 3 (0.33%) Puppet
11 1 (0.11%) AirWatch
11 1 (0.11%) EMC NetWorker
11 1 (0.11%) Forefront Identity Manager
11 1 (0.11%) FortiGate
11 1 (0.11%) ZABBIX
Vendors
1 411 (45.87%) Microsoft
2 233 (26.00%) ServiceNow
3 113 (12.61%) Cisco
4 44 (4.91%) VMware
5 24 (2.68%) Oracle
6 23 (2.57%) BMC
7 21 (2.34%) Apple
7 21 (2.34%) Red Hat
7 21 (2.34%) Remedy
8 18 (2.01%) Meraki
9 17 (1.90%) IBM
10 16 (1.79%) Splunk
11 14 (1.56%) Citrix
12 11 (1.23%) Mitel
12 11 (1.23%) Northgate
13 10 (1.12%) SAP
14 9 (1.00%) SolarWinds
14 9 (1.00%) Veeam
15 8 (0.89%) Charles River
15 8 (0.89%) Salesforce