Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 2 March 2026, with comparisons to the same periods in the previous two years.

6 months to
2 Mar 2026
Same period 2025 Same period 2024
Rank 39 44 42
Rank change year-on-year +5 -2 +20
Permanent jobs citing ITIL 886 875 1,643
As % of all permanent jobs with remote/hybrid work options 5.39% 5.96% 5.76%
As % of the Processes & Methodologies category 6.30% 6.27% 6.24%
Number of salaries quoted 524 548 1,357
10th Percentile £29,750 £31,250 £30,000
25th Percentile £35,000 £41,250 £37,270
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £67,792 £68,250 £64,375
90th Percentile £85,000 £81,075 £78,750
UK median annual salary £50,000 £51,000 £50,000
% change year-on-year -1.96% +2.00% +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,057 13,953 26,346
As % of all permanent jobs with a WFH option 85.59% 95.12% 92.40%
Number of salaries quoted 9,126 8,602 21,863
10th Percentile £30,994 £35,500 £34,500
25th Percentile £42,500 £47,500 £42,725
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £82,500 £76,250
90th Percentile £100,000 £103,750 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 2 March 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 79 (8.92%) SharePoint
2 65 (7.34%) Microsoft Exchange
3 10 (1.13%) Tomcat
3 10 (1.13%) WebSphere
3 10 (1.13%) WebSphere Application Server
4 5 (0.56%) Confluence
5 3 (0.34%) IIS
5 3 (0.34%) OpenStack
6 2 (0.23%) ArcGIS
7 1 (0.11%) CMS
7 1 (0.11%) Oracle Workflow
Applications
1 226 (25.51%) Microsoft Office
2 25 (2.82%) Microsoft Excel
3 19 (2.14%) Microsoft Project
4 5 (0.56%) Microsoft PowerPoint
4 5 (0.56%) MS Visio
Business Applications
1 16 (1.81%) Remedy ITSM
2 12 (1.35%) NEC Housing
3 6 (0.68%) SAP S/4HANA
4 5 (0.56%) Dynamics CRM
5 3 (0.34%) Oracle EBS
5 3 (0.34%) Sage 200
5 3 (0.34%) Sage 50
5 3 (0.34%) Sage CRM
6 2 (0.23%) Dynamics AX
7 1 (0.11%) Adaptiv
7 1 (0.11%) Elite 3E
7 1 (0.11%) SAP GRC
7 1 (0.11%) SAP IBP
7 1 (0.11%) SAP MII
7 1 (0.11%) SAP PP
7 1 (0.11%) Shopify
Cloud Services
1 386 (43.57%) Microsoft 365
2 232 (26.19%) Azure
3 204 (23.02%) AWS
4 149 (16.82%) Entra ID
5 44 (4.97%) Power Platform
6 33 (3.72%) SaaS
7 23 (2.60%) Azure DevOps
8 18 (2.03%) OneDrive
9 17 (1.92%) Azure Monitor
10 13 (1.47%) Dynamics 365
10 13 (1.47%) IaaS
10 13 (1.47%) Mimecast
10 13 (1.47%) PaaS
11 12 (1.35%) GCP
11 12 (1.35%) PowerApps
12 10 (1.13%) AWS CloudFormation
12 10 (1.13%) Datadog
13 9 (1.02%) Google Workspace
14 8 (0.90%) GitHub
15 7 (0.79%) Power Automate
Communications & Networking
1 60 (6.77%) DNS
2 57 (6.43%) Firewall
3 55 (6.21%) VPN
4 43 (4.85%) WAN
5 37 (4.18%) DHCP
6 34 (3.84%) LAN
7 32 (3.61%) Wi-Fi
8 26 (2.93%) TCP/IP
9 23 (2.60%) SSL
10 21 (2.37%) VLAN
11 18 (2.03%) SD-WAN
11 18 (2.03%) VoIP
12 15 (1.69%) Network Security
13 11 (1.24%) Telnet
14 8 (0.90%) HTTP
15 7 (0.79%) IP Telephony
15 7 (0.79%) Structured Cabling
16 6 (0.68%) Remote Desktop
17 5 (0.56%) Broadband
17 5 (0.56%) Intrusion Detection
Database & Business Intelligence
1 34 (3.84%) Power BI
2 27 (3.05%) SQL Server
3 12 (1.35%) Azure SQL Database
4 11 (1.24%) PostgreSQL
5 10 (1.13%) DB2
6 7 (0.79%) MySQL
7 5 (0.56%) NoSQL
7 5 (0.56%) Tableau
8 4 (0.45%) Amazon RDS
9 2 (0.23%) Data Lake
9 2 (0.23%) InfluxDB
9 2 (0.23%) Oracle Database
9 2 (0.23%) Relational Database
9 2 (0.23%) SAP HANA
9 2 (0.23%) SQL Server Integration Services
10 1 (0.11%) Crystal Reports
10 1 (0.11%) Data Warehouse
10 1 (0.11%) Metadata
10 1 (0.11%) SQL Server Reporting Services
Development Applications
1 50 (5.64%) JIRA
2 8 (0.90%) GitLab
3 5 (0.56%) Jenkins
4 2 (0.23%) Rational Rhapsody
5 1 (0.11%) Visual Studio
General
1 464 (52.37%) Social Skills
2 151 (17.04%) Finance
3 120 (13.54%) French Language
4 91 (10.27%) Swedish Language
5 77 (8.69%) Analytical Skills
6 67 (7.56%) Back Office
7 54 (6.09%) Public Sector
8 41 (4.63%) Organisational Skills
9 35 (3.95%) Banking
10 34 (3.84%) Law
11 31 (3.50%) Inclusion and Diversity
12 24 (2.71%) Legal
13 21 (2.37%) Retail
14 15 (1.69%) Telecoms
15 13 (1.47%) Manufacturing
15 13 (1.47%) Presentation Skills
16 10 (1.13%) Documentation Skills
17 9 (1.02%) Influencing Skills
18 8 (0.90%) Front Office
19 7 (0.79%) Marketing
Job Titles
1 247 (27.88%) Analyst
2 147 (16.59%) Service Analyst
3 138 (15.58%) Service Desk Analyst
4 131 (14.79%) Support Engineer
5 104 (11.74%) Lead
6 79 (8.92%) Support Analyst
7 78 (8.80%) IT Support
8 74 (8.35%) Senior
9 69 (7.79%) Desktop Support
10 68 (7.67%) IT Analyst
11 64 (7.22%) Desktop Engineer
11 64 (7.22%) Desktop Support Engineer
12 63 (7.11%) Site Engineer
13 58 (6.55%) Service Manager
14 53 (5.98%) Applications Support
15 47 (5.30%) IT Manager
16 43 (4.85%) IT Engineer
17 41 (4.63%) Infrastructure Engineer
18 40 (4.51%) IT Support Analyst
19 33 (3.72%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 12 (1.35%) CSS
1 12 (1.35%) HTML
2 11 (1.24%) LDAP
3 10 (1.13%) JSON
3 10 (1.13%) LAPP Stack
3 10 (1.13%) WebSphere MQ
4 8 (0.90%) FIX Protocol
4 8 (0.90%) REST
4 8 (0.90%) SOAP
5 7 (0.79%) XML
6 5 (0.56%) Elastic Stack
6 5 (0.56%) Middleware
7 4 (0.45%) .NET
7 4 (0.45%) EDI
7 4 (0.45%) OpenTelemetry
8 3 (0.34%) OAuth
8 3 (0.34%) SAP Fiori
8 3 (0.34%) Web Services
9 2 (0.23%) AngularJS
9 2 (0.23%) OpenID
Miscellaneous
1 74 (8.35%) Security Operations Centre
2 71 (8.01%) Cyber Threat
3 70 (7.90%) Operational Technology
4 68 (7.67%) Cyber Kill Chain
5 42 (4.74%) Management Information System
5 42 (4.74%) Onboarding
6 38 (4.29%) Driving Licence
7 30 (3.39%) Data Centre
8 24 (2.71%) CMDB
9 21 (2.37%) Product Ownership
10 16 (1.81%) Enterprise Software
11 13 (1.47%) Linux Command Line
12 12 (1.35%) Client/Server
12 12 (1.35%) Legacy Systems
13 11 (1.24%) Self-Motivation
13 11 (1.24%) Social Media
14 9 (1.02%) Hybrid Cloud
15 8 (0.90%) Fixed Income
15 8 (0.90%) Security Posture
15 8 (0.90%) Video Conferencing
Operating Systems
1 264 (29.80%) Windows
2 93 (10.50%) Windows 10
3 80 (9.03%) Linux
3 80 (9.03%) Windows Server
4 27 (3.05%) Unix
5 20 (2.26%) Apple iOS
6 19 (2.14%) Android
7 15 (1.69%) Red Hat Enterprise Linux
8 10 (1.13%) Mac OS
9 6 (0.68%) VMS
10 4 (0.45%) Windows Server 2016
11 2 (0.23%) Ubuntu
11 2 (0.23%) Windows Server 2012
12 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 297 (33.52%) Customer Service
2 277 (31.26%) ITSM
3 224 (25.28%) Continuous Improvement
4 187 (21.11%) Problem-Solving
5 167 (18.85%) Service Management
6 165 (18.62%) Mentoring
7 151 (17.04%) Coaching
8 140 (15.80%) Service Delivery
9 137 (15.46%) Roadmaps
9 137 (15.46%) Stakeholder Management
10 136 (15.35%) Cybersecurity
11 127 (14.33%) Performance Metrics
12 105 (11.85%) Analytics
13 98 (11.06%) Business Strategy
13 98 (11.06%) Change Management
14 96 (10.84%) Risk Management
15 95 (10.72%) Agile
15 95 (10.72%) Technology Roadmap
16 91 (10.27%) DevOps
17 89 (10.05%) Asset Management
Programming Languages
1 89 (10.05%) PowerShell
2 64 (7.22%) SQL
3 52 (5.87%) Python
4 25 (2.82%) Bash
5 23 (2.60%) JavaScript
6 11 (1.24%) Bicep
7 7 (0.79%) C#
8 6 (0.68%) T-SQL
9 4 (0.45%) R
10 3 (0.34%) Google Apps Script
10 3 (0.34%) Perl
11 1 (0.11%) Java
11 1 (0.11%) Korn
11 1 (0.11%) PL/SQL
11 1 (0.11%) VB.NET
Qualifications
1 290 (32.73%) Degree
2 189 (21.33%) Microsoft Certification
3 146 (16.48%) AWS Certification
4 133 (15.01%) MCSE
5 122 (13.77%) Security Cleared
6 110 (12.42%) SC Cleared
7 60 (6.77%) CTC Cleared
8 45 (5.08%) ITIL Foundation Certificate
9 39 (4.40%) Cisco Certification
9 39 (4.40%) ITIL Certification
10 32 (3.61%) Azure Certification
11 30 (3.39%) CCNA
12 25 (2.82%) Computer Science Degree
13 21 (2.37%) CISSP
13 21 (2.37%) DBS Check
14 19 (2.14%) CCNP
15 18 (2.03%) BPSS Clearance
16 17 (1.92%) PMI Certification
17 16 (1.81%) PMP
18 15 (1.69%) Microsoft Certified Professional
Quality Assurance & Compliance
1 135 (15.24%) QA
2 120 (13.54%) SLA
3 111 (12.53%) ISO/IEC 27001
4 78 (8.80%) NIST
5 68 (7.67%) ISO/IEC 27005
6 38 (4.29%) Cyber Essentials
7 18 (2.03%) GDPR
8 13 (1.47%) Cyber Essentials PLUS
9 9 (1.02%) Data Quality
10 8 (0.90%) COBIT
10 8 (0.90%) GRC
11 4 (0.45%) Sarbanes-Oxley
11 4 (0.45%) SOC 2
12 3 (0.34%) PMO
13 2 (0.23%) Accessibility
13 2 (0.23%) ISO/IEC 19770
13 2 (0.23%) ISO/IEC 20000
13 2 (0.23%) NCSC
13 2 (0.23%) PCI DSS
14 1 (0.11%) ISO 22301
System Software
1 131 (14.79%) Active Directory
2 32 (3.61%) Hyper-V
3 31 (3.50%) VMware Infrastructure
4 20 (2.26%) Virtual Machines
5 14 (1.58%) Virtual Desktop
6 11 (1.24%) Docker
7 4 (0.45%) Veritas Cluster Server
8 3 (0.34%) Firmware
8 3 (0.34%) Microsoft Virtual Server
8 3 (0.34%) Virtual Servers
9 1 (0.11%) Citrix Hypervisor
9 1 (0.11%) vCloud
9 1 (0.11%) vSphere
Systems Management
1 82 (9.26%) Microsoft Intune
2 41 (4.63%) Terraform
3 24 (2.71%) SCCM
4 22 (2.48%) Ansible
5 14 (1.58%) Kubernetes
6 12 (1.35%) Grafana
7 11 (1.24%) Jamf Pro
8 10 (1.13%) Prometheus
9 5 (0.56%) Autotask
9 5 (0.56%) SCOM
9 5 (0.56%) Single Sign-On
10 4 (0.45%) PaperCut
11 3 (0.34%) Nagios
11 3 (0.34%) Puppet
12 2 (0.23%) Dell DRAC
13 1 (0.11%) Active Directory Federation Services
13 1 (0.11%) AirWatch
13 1 (0.11%) EMC NetWorker
13 1 (0.11%) FortiGate
13 1 (0.11%) ZABBIX
Vendors
1 418 (47.18%) Microsoft
2 233 (26.30%) ServiceNow
3 114 (12.87%) Cisco
4 41 (4.63%) VMware
5 26 (2.93%) Apple
6 22 (2.48%) Meraki
7 20 (2.26%) Oracle
8 19 (2.14%) BMC
9 18 (2.03%) Red Hat
10 17 (1.92%) Remedy
10 17 (1.92%) Splunk
11 11 (1.24%) Mitel
11 11 (1.24%) Northgate
12 10 (1.13%) Citrix
12 10 (1.13%) IBM
12 10 (1.13%) Samsung
12 10 (1.13%) SAP
13 9 (1.02%) Google
13 9 (1.02%) Salesforce
13 9 (1.02%) Veeam