Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 14 May 2026, with comparisons to the same periods in the previous two years.

6 months to
14 May 2026
Same period 2025 Same period 2024
Rank 48 72 50
Rank change year-on-year +24 -22 +12
Permanent jobs citing ITIL 751 696 1,590
As % of all permanent jobs with remote/hybrid work options 4.06% 4.79% 4.90%
As % of the Processes & Methodologies category 4.90% 5.04% 5.38%
Number of salaries quoted 554 505 1,333
10th Percentile £31,250 £29,850 £31,250
25th Percentile £39,050 £37,750 £40,000
Median annual salary (50th Percentile) £53,750 £52,500 £54,043
Median % change year-on-year +2.38% -2.86% +4.36%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £85,000 £83,250 £77,500
UK median annual salary £52,500 £50,000 £49,500
% change year-on-year +5.00% +1.01% +4.21%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,329 13,820 29,562
As % of all permanent jobs with a WFH option 82.82% 95.08% 91.06%
Number of salaries quoted 10,874 8,648 23,364
10th Percentile £33,750 £31,250 £33,750
25th Percentile £45,000 £45,000 £42,500
Median annual salary (50th Percentile) £60,100 £60,000 £57,500
Median % change year-on-year +0.17% +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £60,000 £55,000
% change year-on-year - +9.09% -9.84%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 14 May 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 77 (10.25%) SharePoint
2 52 (6.92%) Microsoft Exchange
3 6 (0.80%) Confluence
3 6 (0.80%) OpenStack
4 3 (0.40%) ArcGIS
4 3 (0.40%) CMS
5 2 (0.27%) Apache Airflow
6 1 (0.13%) IIS
6 1 (0.13%) SAS
Applications
1 130 (17.31%) Microsoft Office
2 16 (2.13%) Microsoft Excel
2 16 (2.13%) Microsoft Project
3 8 (1.07%) Microsoft PowerPoint
4 2 (0.27%) MS Visio
4 2 (0.27%) Windchill
Business Applications
1 11 (1.46%) NEC Housing
2 5 (0.67%) Dynamics CRM
3 4 (0.53%) Remedy ITSM
4 3 (0.40%) Oracle EBS
4 3 (0.40%) SAP S/4HANA
5 2 (0.27%) Dynamics AX
6 1 (0.13%) Elite 3E
6 1 (0.13%) OpenText VIM for SAP
6 1 (0.13%) Oracle Payables
6 1 (0.13%) SAP ERP
6 1 (0.13%) SAP GRC
6 1 (0.13%) SAP IBP
6 1 (0.13%) SAP MII
6 1 (0.13%) SAP PP
6 1 (0.13%) SAP QM
6 1 (0.13%) Shopify
Cloud Services
1 303 (40.35%) Microsoft 365
2 207 (27.56%) Azure
3 128 (17.04%) Entra ID
4 108 (14.38%) AWS
5 44 (5.86%) Power Platform
6 40 (5.33%) SaaS
7 28 (3.73%) OneDrive
8 13 (1.73%) PowerApps
9 12 (1.60%) Dynamics 365
10 11 (1.46%) Azure DevOps
10 11 (1.46%) Power Automate
11 10 (1.33%) AWS CloudFormation
12 9 (1.20%) GCP
12 9 (1.20%) Google Workspace
13 8 (1.07%) Amazon EKS
14 7 (0.93%) Azure Monitor
14 7 (0.93%) Azure Sentinel
14 7 (0.93%) Mimecast
15 6 (0.80%) Microsoft Copilot
16 5 (0.67%) Intacct
Communications & Networking
1 50 (6.66%) DNS
2 42 (5.59%) VPN
3 41 (5.46%) Firewall
4 36 (4.79%) WAN
5 32 (4.26%) DHCP
6 27 (3.60%) Wi-Fi
7 26 (3.46%) LAN
8 20 (2.66%) TCP/IP
9 19 (2.53%) VoIP
10 13 (1.73%) SD-WAN
11 12 (1.60%) SSL
12 10 (1.33%) Network Security
12 10 (1.33%) VLAN
13 9 (1.20%) Broadband
13 9 (1.20%) Telnet
14 7 (0.93%) Wireless
15 6 (0.80%) HTTP
16 5 (0.67%) BGP
16 5 (0.67%) MPLS
16 5 (0.67%) Structured Cabling
Database & Business Intelligence
1 30 (3.99%) Power BI
2 27 (3.60%) SQL Server
3 15 (2.00%) Azure SQL Database
4 8 (1.07%) MySQL
5 6 (0.80%) Oracle Database
6 4 (0.53%) PostgreSQL
6 4 (0.53%) Relational Database
7 3 (0.40%) MongoDB
8 2 (0.27%) InfluxDB
8 2 (0.27%) SAP HANA
9 1 (0.13%) DynamoDB
9 1 (0.13%) Metadata
9 1 (0.13%) NoSQL
9 1 (0.13%) Oracle Exadata
9 1 (0.13%) RDBMS
9 1 (0.13%) Tableau
Development Applications
1 49 (6.52%) JIRA
2 13 (1.73%) GitLab
3 2 (0.27%) Jenkins
3 2 (0.27%) Rational Rhapsody
4 1 (0.13%) Atlassian Bamboo
4 1 (0.13%) Bitbucket
4 1 (0.13%) Cypress.io
4 1 (0.13%) Eclipse
4 1 (0.13%) Maven
4 1 (0.13%) SonarQube
General
1 382 (50.87%) Social Skills
2 124 (16.51%) Finance
3 77 (10.25%) Public Sector
4 69 (9.19%) Analytical Skills
5 54 (7.19%) Back Office
6 52 (6.92%) Inclusion and Diversity
7 49 (6.52%) French Language
8 31 (4.13%) Law
9 27 (3.60%) Organisational Skills
10 25 (3.33%) Retail
11 24 (3.20%) Banking
12 23 (3.06%) Legal
13 21 (2.80%) Manufacturing
14 14 (1.86%) Presentation Skills
15 12 (1.60%) Front Office
16 11 (1.46%) Games
17 9 (1.20%) Influencing Skills
18 8 (1.07%) Swedish Language
19 7 (0.93%) Documentation Skills
20 6 (0.80%) Marketing
Job Titles
1 160 (21.30%) Analyst
2 118 (15.71%) Support Engineer
3 90 (11.98%) Service Manager
4 89 (11.85%) Senior
5 79 (10.52%) Service Analyst
6 70 (9.32%) Service Desk Analyst
7 67 (8.92%) Support Analyst
8 63 (8.39%) IT Manager
9 59 (7.86%) IT Support
10 55 (7.32%) Desktop Engineer
10 55 (7.32%) Desktop Support
11 54 (7.19%) Applications Support
11 54 (7.19%) Site Engineer
12 53 (7.06%) Desktop Support Engineer
13 52 (6.92%) Lead
14 48 (6.39%) Infrastructure Engineer
14 48 (6.39%) IT Services Manager
15 46 (6.13%) IT Engineer
16 40 (5.33%) IT Analyst
17 39 (5.19%) Architect
Libraries, Frameworks & Software Standards
1 13 (1.73%) REST
1 13 (1.73%) SOAP
2 12 (1.60%) CSS
2 12 (1.60%) HTML
3 8 (1.07%) .NET
4 7 (0.93%) FIX Protocol
5 6 (0.80%) JSON
6 4 (0.53%) EDI
6 4 (0.53%) Middleware
6 4 (0.53%) OAuth
6 4 (0.53%) OpenID
6 4 (0.53%) XML
6 4 (0.53%) YAML
7 3 (0.40%) AngularJS
7 3 (0.40%) OpenTelemetry
7 3 (0.40%) SAP Fiori
7 3 (0.40%) Web Services
8 2 (0.27%) Kafka
8 2 (0.27%) RabbitMQ
8 2 (0.27%) WAMP
Miscellaneous
1 33 (4.39%) Data Centre
2 30 (3.99%) Driving Licence
2 30 (3.99%) Onboarding
3 28 (3.73%) Cyberattack
4 24 (3.20%) Management Information System
5 22 (2.93%) Hybrid Cloud
6 18 (2.40%) CMDB
7 14 (1.86%) Enterprise Software
8 12 (1.60%) Product Ownership
9 11 (1.46%) Client/Server
9 11 (1.46%) Self-Motivation
10 9 (1.20%) Cloud Native
10 9 (1.20%) Clustering
10 9 (1.20%) Legacy Systems
11 8 (1.07%) Cyber Threat
11 8 (1.07%) Social Media
11 8 (1.07%) Video Conferencing
12 7 (0.93%) Equities
12 7 (0.93%) Fixed Income
13 6 (0.80%) PKI
Operating Systems
1 216 (28.76%) Windows
2 87 (11.58%) Windows 10
3 54 (7.19%) Linux
4 48 (6.39%) Windows Server
5 26 (3.46%) Apple iOS
6 25 (3.33%) Android
7 17 (2.26%) Unix
8 10 (1.33%) Red Hat Enterprise Linux
9 6 (0.80%) Mac OS
10 4 (0.53%) CentOS
11 3 (0.40%) Debian
11 3 (0.40%) Ubuntu
11 3 (0.40%) VMS
11 3 (0.40%) Windows Server 2016
12 2 (0.27%) Windows Server 2019
13 1 (0.13%) AIX
13 1 (0.13%) Solaris
Processes & Methodologies
1 226 (30.09%) Continuous Improvement
2 207 (27.56%) Problem-Solving
3 204 (27.16%) Customer Service
4 198 (26.36%) ITSM
5 173 (23.04%) Service Management
6 140 (18.64%) Service Delivery
7 114 (15.18%) Cybersecurity
8 100 (13.32%) Agile
9 89 (11.85%) Mentoring
10 88 (11.72%) Stakeholder Management
11 83 (11.05%) DevOps
12 79 (10.52%) Change Management
13 72 (9.59%) Coaching
14 69 (9.19%) Performance Metrics
15 68 (9.05%) Analytics
16 67 (8.92%) Customer Experience
17 61 (8.12%) Project Delivery
17 61 (8.12%) Stakeholder Engagement
18 60 (7.99%) Patch Management
18 60 (7.99%) Roadmaps
Programming Languages
1 67 (8.92%) SQL
2 64 (8.52%) PowerShell
3 27 (3.60%) Python
4 21 (2.80%) JavaScript
5 13 (1.73%) Bash
6 10 (1.33%) C#
7 8 (1.07%) T-SQL
8 6 (0.80%) Clojure
9 4 (0.53%) Bicep
9 4 (0.53%) Java
10 3 (0.40%) Google Apps Script
10 3 (0.40%) Korn
10 3 (0.40%) Perl
11 2 (0.27%) Ruby
12 1 (0.13%) Groovy
12 1 (0.13%) Kusto Query Language
12 1 (0.13%) PL/SQL
12 1 (0.13%) Shell Script
12 1 (0.13%) TypeScript
Qualifications
1 207 (27.56%) Degree
2 133 (17.71%) Security Cleared
3 109 (14.51%) Microsoft Certification
4 108 (14.38%) SC Cleared
5 68 (9.05%) AWS Certification
6 65 (8.66%) MCSE
7 50 (6.66%) CTC Cleared
8 34 (4.53%) ITIL Certification
9 32 (4.26%) DBS Check
10 31 (4.13%) Cisco Certification
11 26 (3.46%) Azure Certification
12 23 (3.06%) Computer Science Degree
12 23 (3.06%) PMI Certification
13 20 (2.66%) DV Cleared
13 20 (2.66%) PMP
14 19 (2.53%) ITIL Foundation Certificate
15 18 (2.40%) CCNA
16 13 (1.73%) BPSS Clearance
17 12 (1.60%) CISSP
17 12 (1.60%) Network+ Certification
Quality Assurance & Compliance
1 98 (13.05%) SLA
2 84 (11.19%) QA
3 36 (4.79%) Cyber Essentials
4 31 (4.13%) NIST
5 28 (3.73%) GDPR
5 28 (3.73%) ISO/IEC 27001
6 20 (2.66%) Cyber Essentials PLUS
7 11 (1.46%) Data Quality
8 10 (1.33%) PCI DSS
9 6 (0.80%) GRC
10 4 (0.53%) SOC 2
11 3 (0.40%) COBIT
12 2 (0.27%) Accessibility
12 2 (0.27%) Def Stans
12 2 (0.27%) ISO 22301
12 2 (0.27%) ISO 9000
12 2 (0.27%) ISO/IEC 15288
12 2 (0.27%) Sarbanes-Oxley
13 1 (0.13%) NCSC
13 1 (0.13%) PMO
System Software
1 105 (13.98%) Active Directory
2 22 (2.93%) VMware Infrastructure
3 13 (1.73%) Hyper-V
4 11 (1.46%) Docker
5 9 (1.20%) BitLocker
6 6 (0.80%) Virtual Machines
6 6 (0.80%) vSphere
7 5 (0.67%) Virtual Desktop
7 5 (0.67%) VMware ESXi
8 4 (0.53%) Microsoft Virtual Server
8 4 (0.53%) Veritas Cluster Server
8 4 (0.53%) Virtual Servers
8 4 (0.53%) VMware NSX
9 3 (0.40%) Slurm Workload Manager
9 3 (0.40%) Terminal Services
10 2 (0.27%) Citrix Hypervisor
10 2 (0.27%) KVM
10 2 (0.27%) Oracle RAC
11 1 (0.13%) Firmware
11 1 (0.13%) vCloud
Systems Management
1 70 (9.32%) Microsoft Intune
2 36 (4.79%) Ansible
3 31 (4.13%) SCCM
4 25 (3.33%) Terraform
5 21 (2.80%) Kubernetes
6 12 (1.60%) Grafana
7 10 (1.33%) Jamf Pro
8 8 (1.07%) Puppet
8 8 (1.07%) Single Sign-On
9 6 (0.80%) Prometheus
10 5 (0.67%) vCenter Server
10 5 (0.67%) ZABBIX
11 4 (0.53%) Graylog
12 3 (0.40%) Check_MK
12 3 (0.40%) PaperCut
13 2 (0.27%) Active Directory Federation Services
13 2 (0.27%) Argo
13 2 (0.27%) Autotask
13 2 (0.27%) Proxmox
13 2 (0.27%) Salt
Vendors
1 342 (45.54%) Microsoft
2 171 (22.77%) ServiceNow
3 89 (11.85%) Cisco
4 29 (3.86%) VMware
5 19 (2.53%) Apple
6 18 (2.40%) Oracle
7 17 (2.26%) Meraki
8 15 (2.00%) Splunk
9 14 (1.86%) Fortinet
10 12 (1.60%) Salesforce
11 11 (1.46%) Citrix
11 11 (1.46%) Northgate
11 11 (1.46%) Red Hat
12 9 (1.20%) Google
12 9 (1.20%) IFS
13 8 (1.07%) Dynatrace
13 8 (1.07%) Samsung
14 7 (0.93%) BMC
14 7 (0.93%) Charles River
14 7 (0.93%) SonicWALL