Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 22 July 2026, with comparisons to the same periods in the previous two years.

6 months to
22 Jul 2026
Same period 2025 Same period 2024
Rank 50 85 52
Rank change year-on-year +35 -33 +1
Permanent jobs citing ITIL 969 716 1,326
As % of all permanent jobs with remote/hybrid work options 4.47% 4.34% 4.56%
As % of the Processes & Methodologies category 5.40% 4.66% 5.15%
Number of salaries quoted 668 524 1,019
10th Percentile £30,750 £29,250 £31,250
25th Percentile £40,000 £35,854 £40,988
Median annual salary (50th Percentile) £55,000 £52,500 £53,150
Median % change year-on-year +4.76% -1.22% +1.24%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £92,650 £77,500
UK median annual salary £52,500 £47,500 £49,000
% change year-on-year +10.53% -3.06% -2.00%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,944 15,366 25,740
As % of all permanent jobs with a WFH option 82.81% 93.22% 88.46%
Number of salaries quoted 13,066 9,085 19,242
10th Percentile £35,000 £29,789 £34,089
25th Percentile £44,972 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,750 £76,250
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £60,000 £56,000 £55,000
% change year-on-year +7.14% +1.82% -8.73%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 22 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (9.49%) SharePoint
2 52 (5.37%) Microsoft Exchange
3 13 (1.34%) Confluence
4 4 (0.41%) OpenStack
5 3 (0.31%) ArcGIS
5 3 (0.31%) CMS
5 3 (0.31%) SAS
6 2 (0.21%) Apache Airflow
7 1 (0.10%) IIS
7 1 (0.10%) Oracle Workflow
Applications
1 108 (11.15%) Microsoft Office
2 23 (2.37%) Microsoft Excel
3 15 (1.55%) Microsoft Project
4 11 (1.14%) Microsoft PowerPoint
5 4 (0.41%) Windchill
6 3 (0.31%) Trello
7 2 (0.21%) MS Visio
Business Applications
1 24 (2.48%) Remedy ITSM
2 5 (0.52%) Dynamics CRM
3 4 (0.41%) Shopify
4 3 (0.31%) SAP S/4HANA
5 2 (0.21%) Carpe Diem
5 2 (0.21%) Elite 3E
5 2 (0.21%) Oracle EBS
5 2 (0.21%) Payment Gateway
5 2 (0.21%) SAP ERP
5 2 (0.21%) SAP QM
6 1 (0.10%) Oracle ERP
6 1 (0.10%) Oracle Financials
6 1 (0.10%) Oracle iProcurement
6 1 (0.10%) Oracle Payables
6 1 (0.10%) Sage 200
6 1 (0.10%) SAP GRC
6 1 (0.10%) SAP IBP
6 1 (0.10%) SAP MII
6 1 (0.10%) SAP PP
6 1 (0.10%) Sparx Enterprise Architect
Cloud Services
1 326 (33.64%) Azure
2 310 (31.99%) Microsoft 365
3 181 (18.68%) Entra ID
4 180 (18.58%) AWS
5 107 (11.04%) SaaS
6 52 (5.37%) Power Platform
7 32 (3.30%) OneDrive
8 25 (2.58%) PowerApps
9 22 (2.27%) Microsoft Purview
10 19 (1.96%) Power Automate
11 15 (1.55%) Dynamics 365
12 10 (1.03%) AWS CloudFormation
12 10 (1.03%) Google Workspace
13 9 (0.93%) Azure Sentinel
14 8 (0.83%) Amazon EKS
14 8 (0.83%) Cloud Computing
15 7 (0.72%) GCP
16 6 (0.62%) Azure DevOps
16 6 (0.62%) Cloudflare
16 6 (0.62%) Microsoft Copilot
Communications & Networking
1 59 (6.09%) Firewall
2 53 (5.47%) VPN
3 52 (5.37%) DNS
4 42 (4.33%) DHCP
5 35 (3.61%) TCP/IP
6 28 (2.89%) WAN
6 28 (2.89%) Wi-Fi
7 25 (2.58%) LAN
8 18 (1.86%) Network Security
9 14 (1.44%) Wireless
10 12 (1.24%) VoIP
11 11 (1.14%) Broadband
11 11 (1.14%) VLAN
12 6 (0.62%) SD-WAN
13 5 (0.52%) Remote Desktop
14 4 (0.41%) BGP
14 4 (0.41%) MPLS
14 4 (0.41%) Unified Communications
15 3 (0.31%) NAS
15 3 (0.31%) Software-Defined Networking
Database & Business Intelligence
1 30 (3.10%) Power BI
2 23 (2.37%) SQL Server
3 12 (1.24%) Azure SQL Database
4 10 (1.03%) MySQL
5 8 (0.83%) Oracle Database
6 4 (0.41%) PostgreSQL
6 4 (0.41%) Relational Database
7 3 (0.31%) MongoDB
8 2 (0.21%) DynamoDB
8 2 (0.21%) InfluxDB
8 2 (0.21%) SAP HANA
9 1 (0.10%) Oracle BI Publisher
9 1 (0.10%) Oracle Exadata
9 1 (0.10%) RDBMS
9 1 (0.10%) Tableau
Development Applications
1 51 (5.26%) JIRA
2 11 (1.14%) GitLab
3 4 (0.41%) Atlassian Bamboo
3 4 (0.41%) Bitbucket
3 4 (0.41%) Eclipse
4 2 (0.21%) Cypress.io
4 2 (0.21%) Jenkins
4 2 (0.21%) Maven
4 2 (0.21%) Rational Rhapsody
4 2 (0.21%) SonarQube
5 1 (0.10%) Cucumber
5 1 (0.10%) Postman
5 1 (0.10%) REST Assured
General
1 497 (51.29%) Social Skills
2 159 (16.41%) Finance
3 98 (10.11%) Public Sector
4 94 (9.70%) Analytical Skills
5 92 (9.49%) Law
6 84 (8.67%) Legal
7 49 (5.06%) Banking
8 48 (4.95%) Swedish Language
9 43 (4.44%) Inclusion and Diversity
10 40 (4.13%) Organisational Skills
11 34 (3.51%) Influencing Skills
12 30 (3.10%) French Language
13 25 (2.58%) Manufacturing
14 23 (2.37%) Games
15 20 (2.06%) Retail
16 12 (1.24%) Documentation Skills
17 8 (0.83%) Advertising
17 8 (0.83%) Telecoms
18 7 (0.72%) Back Office
19 6 (0.62%) Aerospace
Job Titles
1 185 (19.09%) Analyst
2 153 (15.79%) IT Manager
3 150 (15.48%) Senior
4 136 (14.04%) Service Manager
5 106 (10.94%) Service Analyst
6 99 (10.22%) IT Services Manager
7 96 (9.91%) Service Desk Analyst
8 83 (8.57%) Senior Manager
9 82 (8.46%) Support Engineer
10 81 (8.36%) IT Support
11 63 (6.50%) Support Analyst
12 59 (6.09%) Architect
13 55 (5.68%) Applications Support
13 55 (5.68%) IT Engineer
14 52 (5.37%) Lead
15 49 (5.06%) Resilience Manager
16 48 (4.95%) IT Support Engineer
17 43 (4.44%) Infrastructure Engineer
18 41 (4.23%) IT Analyst
19 33 (3.41%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 52 (5.37%) Middleware
2 17 (1.75%) REST
2 17 (1.75%) SOAP
3 11 (1.14%) .NET
4 7 (0.72%) HTML
5 6 (0.62%) CSS
5 6 (0.62%) Web Services
6 4 (0.41%) SAP Fiori
6 4 (0.41%) YAML
7 3 (0.31%) EDI
7 3 (0.31%) OAuth
7 3 (0.31%) OpenID
7 3 (0.31%) React
8 2 (0.21%) AngularJS
8 2 (0.21%) Gherkin
8 2 (0.21%) JSON
8 2 (0.21%) Kafka
8 2 (0.21%) RabbitMQ
8 2 (0.21%) Spring Boot
8 2 (0.21%) WAMP
Miscellaneous
1 60 (6.19%) Cyber Threat
2 32 (3.30%) Cyberattack
3 29 (2.99%) Driving Licence
3 29 (2.99%) Onboarding
4 26 (2.68%) Data Centre
5 25 (2.58%) Hybrid Cloud
6 24 (2.48%) Self-Motivation
7 22 (2.27%) CMDB
7 22 (2.27%) Product Ownership
8 21 (2.17%) Enterprise Software
9 20 (2.06%) Management Information System
10 12 (1.24%) Cloud Native
10 12 (1.24%) Legacy Systems
11 11 (1.14%) Client/Server
12 9 (0.93%) Housing Association
13 8 (0.83%) Analytical Mindset
13 8 (0.83%) AS400
13 8 (0.83%) PKI
14 5 (0.52%) FMCG
14 5 (0.52%) Replication
Operating Systems
1 169 (17.44%) Windows
2 55 (5.68%) Windows Server
3 35 (3.61%) Linux
4 28 (2.89%) Windows 10
5 27 (2.79%) Android
6 25 (2.58%) Apple iOS
7 12 (1.24%) Mac OS
8 9 (0.93%) Unix
9 7 (0.72%) Red Hat Enterprise Linux
10 5 (0.52%) Windows Server 2016
10 5 (0.52%) Windows Server 2019
11 4 (0.41%) CentOS
12 3 (0.31%) Debian
12 3 (0.31%) VMS
13 1 (0.10%) AIX
13 1 (0.10%) Solaris
13 1 (0.10%) Ubuntu
Processes & Methodologies
1 316 (32.61%) Continuous Improvement
2 284 (29.31%) ITSM
3 278 (28.69%) Problem-Solving
4 216 (22.29%) Service Management
5 200 (20.64%) Customer Service
6 192 (19.81%) Agile
7 182 (18.78%) Mentoring
8 179 (18.47%) Stakeholder Engagement
9 175 (18.06%) Service Delivery
10 171 (17.65%) Stakeholder Management
11 136 (14.04%) Cybersecurity
12 135 (13.93%) Project Delivery
13 129 (13.31%) DevOps
14 127 (13.11%) PRINCE2
15 124 (12.80%) Information Security
16 99 (10.22%) TOGAF
17 97 (10.01%) AI
18 94 (9.70%) Performance Metrics
19 92 (9.49%) Disaster Recovery
19 92 (9.49%) Project Management
Programming Languages
1 71 (7.33%) PowerShell
2 64 (6.60%) SQL
3 30 (3.10%) JavaScript
4 26 (2.68%) Python
5 15 (1.55%) Bash
6 9 (0.93%) Java
7 8 (0.83%) Clojure
7 8 (0.83%) RPG
8 7 (0.72%) C#
8 7 (0.72%) T-SQL
9 3 (0.31%) Korn
9 3 (0.31%) Ruby
10 2 (0.21%) Bicep
10 2 (0.21%) Groovy
10 2 (0.21%) PL/SQL
10 2 (0.21%) TypeScript
11 1 (0.10%) Google Apps Script
11 1 (0.10%) Perl
11 1 (0.10%) Shell Script
11 1 (0.10%) VBScript
Qualifications
1 211 (21.78%) Degree
2 118 (12.18%) Microsoft Certification
3 113 (11.66%) CISSP
4 111 (11.46%) CISM
5 110 (11.35%) Security Cleared
6 95 (9.80%) ITIL Certification
7 90 (9.29%) AWS Certification
8 80 (8.26%) SC Cleared
9 79 (8.15%) MCSE
10 64 (6.60%) A+ Certification
10 64 (6.60%) Network+ Certification
11 58 (5.99%) DBS Check
12 46 (4.75%) Azure Certification
13 42 (4.33%) PMP
14 40 (4.13%) PMI Certification
15 30 (3.10%) Cisco Certification
16 23 (2.37%) DV Cleared
16 23 (2.37%) PRINCE2 Practitioner
17 19 (1.96%) ITIL Foundation Certificate
18 18 (1.86%) Computer Science Degree
Quality Assurance & Compliance
1 113 (11.66%) QA
2 77 (7.95%) NIST
3 76 (7.84%) SLA
4 56 (5.78%) ISO 22301
5 54 (5.57%) Cyber Essentials
6 52 (5.37%) ISO/IEC 27001
7 50 (5.16%) GDPR
8 24 (2.48%) Cyber Essentials PLUS
9 18 (1.86%) PCI DSS
10 13 (1.34%) ISO 9001
11 9 (0.93%) PMO
12 7 (0.72%) COBIT
13 6 (0.62%) Data Quality
14 4 (0.41%) Def Stans
14 4 (0.41%) GRC
14 4 (0.41%) ISO 9000
14 4 (0.41%) ISO/IEC 15288
14 4 (0.41%) ISO/IEC 20000
15 3 (0.31%) Sarbanes-Oxley
16 1 (0.10%) GxP
System Software
1 180 (18.58%) Active Directory
2 30 (3.10%) Hyper-V
3 24 (2.48%) VMware Infrastructure
4 9 (0.93%) BitLocker
5 8 (0.83%) Docker
6 6 (0.62%) Virtual Machines
6 6 (0.62%) vSphere
7 5 (0.52%) VMware ESXi
8 4 (0.41%) KVM
8 4 (0.41%) Microsoft Virtual Server
8 4 (0.41%) Slurm Workload Manager
8 4 (0.41%) Virtual Desktop
8 4 (0.41%) Virtual Servers
8 4 (0.41%) VMware NSX
9 3 (0.31%) Terminal Services
10 2 (0.21%) Citrix Hypervisor
10 2 (0.21%) Oracle RAC
11 1 (0.10%) GPFS
11 1 (0.10%) Lustre
Systems Management
1 161 (16.62%) Microsoft Intune
2 34 (3.51%) SCCM
3 29 (2.99%) Ansible
4 20 (2.06%) Terraform
5 19 (1.96%) Kubernetes
6 14 (1.44%) Grafana
7 12 (1.24%) ZABBIX
8 7 (0.72%) Jamf Pro
8 7 (0.72%) Single Sign-On
9 6 (0.62%) Graylog
9 6 (0.62%) Puppet
9 6 (0.62%) Systems Management Server (SMS)
10 5 (0.52%) vCenter Server
11 4 (0.41%) Autotask
11 4 (0.41%) Prometheus
11 4 (0.41%) Proxmox
12 3 (0.31%) Check_MK
13 2 (0.21%) Argo
13 2 (0.21%) HP Fortify
13 2 (0.21%) Salt
Vendors
1 441 (45.51%) Microsoft
2 227 (23.43%) ServiceNow
3 54 (5.57%) CyberArk
4 36 (3.72%) Cisco
5 29 (2.99%) VMware
6 24 (2.48%) Fortinet
6 24 (2.48%) Remedy
7 21 (2.17%) SonicWALL
8 19 (1.96%) Oracle
9 17 (1.75%) BMC
9 17 (1.75%) Meraki
10 16 (1.65%) Apple
11 12 (1.24%) SAP
12 11 (1.14%) Salesforce
12 11 (1.14%) Veeam
13 10 (1.03%) Google
14 9 (0.93%) ConnectWise
14 9 (0.93%) IFS
14 9 (0.93%) Splunk
15 8 (0.83%) Samsung