Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 26 December 2025, with comparisons to the same periods in the previous two years.

6 months to
26 Dec 2025
Same period 2024 Same period 2023
Rank 36 46 37
Rank change year-on-year +10 -9 +27
Permanent jobs citing ITIL 887 1,008 1,337
As % of all permanent jobs with remote/hybrid work options 5.78% 5.85% 6.54%
As % of the Processes & Methodologies category 6.54% 6.30% 6.94%
Number of salaries quoted 554 586 1,125
10th Percentile £29,750 £31,250 £31,552
25th Percentile £35,854 £37,500 £40,000
Median annual salary (50th Percentile) £50,000 £53,238 £54,500
Median % change year-on-year -6.08% -2.32% +9.00%
75th Percentile £70,000 £65,000 £67,500
90th Percentile £87,350 £81,125 £81,205
UK median annual salary £47,500 £50,000 £52,500
% change year-on-year -5.00% -4.76% +5.00%

All Process and Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,566 15,999 19,274
As % of all permanent jobs with a WFH option 88.35% 92.92% 94.33%
Number of salaries quoted 8,659 9,622 15,508
10th Percentile £30,000 £36,250 £36,250
25th Percentile £41,250 £46,250 £46,250
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% -4.00%
75th Percentile £78,957 £81,250 £80,000
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 26 December 2025.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 65 (7.33%) SharePoint
2 64 (7.22%) Microsoft Exchange
3 16 (1.80%) Tomcat
3 16 (1.80%) WebSphere
3 16 (1.80%) WebSphere Application Server
4 4 (0.45%) Confluence
4 4 (0.45%) IIS
5 3 (0.34%) HCL Domino
5 3 (0.34%) HCL Notes
6 1 (0.11%) OpenStack
6 1 (0.11%) Oracle Workflow
Applications
1 184 (20.74%) Microsoft Office
2 30 (3.38%) Microsoft Excel
3 18 (2.03%) MS Visio
4 17 (1.92%) Microsoft Project
5 6 (0.68%) AutoCAD
6 4 (0.45%) Chatbot
7 2 (0.23%) Microsoft PowerPoint
Business Applications
1 21 (2.37%) Remedy ITSM
2 9 (1.01%) SAP S/4HANA
3 7 (0.79%) NEC Housing
4 6 (0.68%) Dynamics CRM
5 3 (0.34%) Sage 200
5 3 (0.34%) Sage 50
5 3 (0.34%) Sage CRM
6 2 (0.23%) Adaptiv
7 1 (0.11%) assyst
7 1 (0.11%) Dynamics AX
7 1 (0.11%) Raiser’s Edge
7 1 (0.11%) Shopify
Cloud Services
1 332 (37.43%) Microsoft 365
2 238 (26.83%) Azure
3 211 (23.79%) AWS
4 107 (12.06%) Entra ID
5 55 (6.20%) Power Platform
6 29 (3.27%) SaaS
7 27 (3.04%) Azure DevOps
8 21 (2.37%) Azure Monitor
8 21 (2.37%) Dynamics 365
9 19 (2.14%) PowerApps
10 18 (2.03%) OneDrive
11 12 (1.35%) AWS CloudFormation
11 12 (1.35%) IaaS
12 11 (1.24%) GCP
12 11 (1.24%) Microsoft Purview
12 11 (1.24%) PaaS
13 9 (1.01%) GitHub
13 9 (1.01%) Mimecast
14 8 (0.90%) Datadog
14 8 (0.90%) Power Automate
Communications & Networking
1 63 (7.10%) Firewall
1 63 (7.10%) VPN
2 59 (6.65%) DNS
3 48 (5.41%) WAN
4 44 (4.96%) TCP/IP
5 42 (4.74%) LAN
6 34 (3.83%) DHCP
7 29 (3.27%) SD-WAN
8 28 (3.16%) SSL
9 27 (3.04%) VoIP
10 26 (2.93%) Wi-Fi
11 23 (2.59%) VLAN
12 17 (1.92%) Network Security
13 11 (1.24%) HTTP
13 11 (1.24%) Telnet
14 9 (1.01%) Unified Communications
15 8 (0.90%) Internet
16 7 (0.79%) BGP
16 7 (0.79%) IP Telephony
16 7 (0.79%) IPsec
Database & Business Intelligence
1 37 (4.17%) Power BI
2 19 (2.14%) SQL Server
3 16 (1.80%) DB2
3 16 (1.80%) Oracle Reports
3 16 (1.80%) PostgreSQL
4 12 (1.35%) Azure SQL Database
5 7 (0.79%) Oracle Database
5 7 (0.79%) Tableau
6 6 (0.68%) Amazon RDS
6 6 (0.68%) Crystal Reports
7 5 (0.56%) NoSQL
8 3 (0.34%) Data Lake
8 3 (0.34%) MySQL
9 2 (0.23%) Data Warehouse
9 2 (0.23%) Relational Database
9 2 (0.23%) SQL Server Integration Services
10 1 (0.11%) SQL Server Reporting Services
Development Applications
1 33 (3.72%) JIRA
2 6 (0.68%) GitLab
3 5 (0.56%) Jenkins
4 1 (0.11%) Git
4 1 (0.11%) Visual Studio
General
1 455 (51.30%) Social Skills
2 172 (19.39%) Finance
3 105 (11.84%) French Language
4 95 (10.71%) Swedish Language
5 90 (10.15%) Analytical Skills
6 46 (5.19%) Banking
6 46 (5.19%) Public Sector
7 43 (4.85%) Organisational Skills
8 37 (4.17%) Back Office
8 37 (4.17%) Law
9 31 (3.49%) Retail
10 27 (3.04%) Telecoms
11 24 (2.71%) Documentation Skills
12 22 (2.48%) Legal
13 18 (2.03%) Inclusion and Diversity
13 18 (2.03%) Police
14 15 (1.69%) Manufacturing
15 12 (1.35%) Presentation Skills
16 10 (1.13%) Investment Banking
17 8 (0.90%) Front Office
Job Titles
1 248 (27.96%) Analyst
2 144 (16.23%) Service Analyst
3 136 (15.33%) Service Desk Analyst
4 110 (12.40%) Lead
5 83 (9.36%) Support Analyst
6 76 (8.57%) Support Engineer
7 59 (6.65%) IT Analyst
8 57 (6.43%) IT Support
9 54 (6.09%) IT Manager
9 54 (6.09%) Service Manager
10 52 (5.86%) Applications Support
11 51 (5.75%) Senior
12 38 (4.28%) Delivery Manager
12 38 (4.28%) Desktop Support
13 35 (3.95%) IT Support Analyst
14 32 (3.61%) Desktop Engineer
14 32 (3.61%) Desktop Support Engineer
15 30 (3.38%) Developer
16 29 (3.27%) 2nd Line Support
16 29 (3.27%) Site Engineer
Libraries, Frameworks & Software Standards
1 21 (2.37%) XML
2 18 (2.03%) CSS
2 18 (2.03%) HTML
2 18 (2.03%) JSON
3 17 (1.92%) LDAP
3 17 (1.92%) Oracle Fusion
4 16 (1.80%) LAPP Stack
4 16 (1.80%) WebSphere MQ
5 11 (1.24%) REST
6 10 (1.13%) SOAP
7 9 (1.01%) EDI
8 8 (0.90%) FIX Protocol
9 7 (0.79%) Middleware
10 5 (0.56%) Elastic Stack
10 5 (0.56%) SAP Fiori
11 3 (0.34%) FreeSWITCH
11 3 (0.34%) Node.js
11 3 (0.34%) Web Services
12 2 (0.23%) OpenTelemetry
13 1 (0.11%) ARM Templates
Miscellaneous
1 79 (8.91%) Security Operations Centre
2 75 (8.46%) Operational Technology
3 71 (8.00%) Cyber Threat
4 68 (7.67%) Cyber Kill Chain
5 60 (6.76%) Management Information System
6 39 (4.40%) Onboarding
7 31 (3.49%) Driving Licence
8 27 (3.04%) Product Ownership
9 25 (2.82%) Data Centre
10 22 (2.48%) CMDB
11 19 (2.14%) Linux Command Line
12 17 (1.92%) Enterprise Software
12 17 (1.92%) Self-Motivation
13 15 (1.69%) Security Posture
14 12 (1.35%) Client/Server
15 11 (1.24%) Hybrid Cloud
15 11 (1.24%) Legacy Systems
16 8 (0.90%) Equities
16 8 (0.90%) Fixed Income
17 7 (0.79%) Clustering
Operating Systems
1 250 (28.18%) Windows
2 94 (10.60%) Linux
3 78 (8.79%) Windows Server
4 65 (7.33%) Windows 10
5 37 (4.17%) Unix
6 21 (2.37%) Red Hat Enterprise Linux
7 20 (2.25%) Mac OS
8 17 (1.92%) Apple iOS
9 8 (0.90%) VMS
10 7 (0.79%) Android
10 7 (0.79%) Windows Server 2016
11 5 (0.56%) Mac OS X
11 5 (0.56%) Windows Server 2019
12 2 (0.23%) Ubuntu
12 2 (0.23%) Windows Server 2012
13 1 (0.11%) Check Point GAiA
Processes & Methodologies
1 270 (30.44%) ITSM
2 249 (28.07%) Customer Service
3 193 (21.76%) Problem-Solving
4 172 (19.39%) Continuous Improvement
5 167 (18.83%) Service Management
6 154 (17.36%) Mentoring
7 151 (17.02%) Roadmaps
8 145 (16.35%) Service Delivery
9 139 (15.67%) Coaching
10 131 (14.77%) Cybersecurity
10 131 (14.77%) Stakeholder Management
11 113 (12.74%) Performance Metrics
12 109 (12.29%) Technology Roadmap
13 107 (12.06%) Asset Management
14 100 (11.27%) Risk Management
15 99 (11.16%) Business Strategy
16 96 (10.82%) Change Management
17 91 (10.26%) DevOps
18 89 (10.03%) Agile
18 89 (10.03%) Analytics
Programming Languages
1 95 (10.71%) PowerShell
2 68 (7.67%) Python
3 64 (7.22%) SQL
4 33 (3.72%) JavaScript
5 31 (3.49%) Bash
6 9 (1.01%) Bicep
7 7 (0.79%) R
8 5 (0.56%) Perl
8 5 (0.56%) T-SQL
9 4 (0.45%) C#
10 2 (0.23%) Java
11 1 (0.11%) Kusto Query Language
11 1 (0.11%) PL/SQL
11 1 (0.11%) VB.NET
Qualifications
1 256 (28.86%) Degree
2 171 (19.28%) Microsoft Certification
3 149 (16.80%) AWS Certification
4 119 (13.42%) MCSE
5 73 (8.23%) Security Cleared
6 68 (7.67%) ITIL Foundation Certificate
7 63 (7.10%) SC Cleared
8 59 (6.65%) ITIL Certification
9 50 (5.64%) Azure Certification
9 50 (5.64%) Cisco Certification
10 33 (3.72%) CCNP
11 32 (3.61%) CCNA
12 30 (3.38%) CISSP
13 29 (3.27%) Computer Science Degree
14 28 (3.16%) CTC Cleared
15 23 (2.59%) BPSS Clearance
16 19 (2.14%) DBS Check
16 19 (2.14%) PMI Certification
17 17 (1.92%) MCSA
17 17 (1.92%) PMP
Quality Assurance & Compliance
1 122 (13.75%) QA
2 114 (12.85%) ISO/IEC 27001
3 107 (12.06%) SLA
4 83 (9.36%) NIST
5 68 (7.67%) ISO/IEC 27005
6 33 (3.72%) Cyber Essentials
7 21 (2.37%) Data Quality
8 18 (2.03%) GDPR
9 9 (1.01%) ISO 9001
10 8 (0.90%) COBIT
11 7 (0.79%) Cyber Essentials PLUS
12 6 (0.68%) GRC
13 5 (0.56%) PMO
14 4 (0.45%) SOC 2
15 3 (0.34%) ISO/IEC 20000
15 3 (0.34%) Sarbanes-Oxley
16 2 (0.23%) Accessibility
16 2 (0.23%) ISO/IEC 19770
17 1 (0.11%) NCSC
17 1 (0.11%) PCI DSS
System Software
1 142 (16.01%) Active Directory
2 43 (4.85%) VMware Infrastructure
3 36 (4.06%) Hyper-V
4 23 (2.59%) Virtual Machines
5 22 (2.48%) Virtual Desktop
6 8 (0.90%) Docker
7 7 (0.79%) Firmware
8 4 (0.45%) Veritas Cluster Server
9 3 (0.34%) BitLocker
9 3 (0.34%) vSphere
10 2 (0.23%) pfSense
11 1 (0.11%) vCloud
Systems Management
1 74 (8.34%) Microsoft Intune
2 46 (5.19%) Terraform
3 29 (3.27%) SCCM
4 21 (2.37%) Ansible
5 14 (1.58%) Jamf Pro
6 13 (1.47%) Kubernetes
7 10 (1.13%) Grafana
7 10 (1.13%) Prometheus
8 5 (0.56%) SCOM
9 4 (0.45%) Autotask
9 4 (0.45%) PaperCut
10 3 (0.34%) Dell DRAC
11 2 (0.23%) FortiGate
11 2 (0.23%) Nagios
12 1 (0.11%) AirWatch
12 1 (0.11%) EMC NetWorker
12 1 (0.11%) Failover Clustering
12 1 (0.11%) Forefront Identity Manager
12 1 (0.11%) Puppet
12 1 (0.11%) ZABBIX
Vendors
1 384 (43.29%) Microsoft
2 218 (24.58%) ServiceNow
3 82 (9.24%) Cisco
4 55 (6.20%) VMware
5 41 (4.62%) Oracle
6 24 (2.71%) Red Hat
7 23 (2.59%) Apple
7 23 (2.59%) BMC
8 22 (2.48%) Remedy
9 19 (2.14%) IBM
10 15 (1.69%) Meraki
10 15 (1.69%) Splunk
11 14 (1.58%) Citrix
12 12 (1.35%) SAP
13 11 (1.24%) Mitel
14 10 (1.13%) SolarWinds
15 9 (1.01%) Veeam
16 8 (0.90%) Ariba
16 8 (0.90%) Charles River
17 7 (0.79%) WatchGuard