Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 16 July 2026, with comparisons to the same periods in the previous two years.

6 months to
16 Jul 2026
Same period 2025 Same period 2024
Rank 47 80 51
Rank change year-on-year +33 -29 +3
Permanent jobs citing ITIL 963 713 1,458
As % of all permanent jobs with remote/hybrid work options 4.51% 4.32% 4.58%
As % of the Processes & Methodologies category 5.45% 4.63% 5.16%
Number of salaries quoted 660 522 1,131
10th Percentile £30,750 £29,250 £31,250
25th Percentile £40,000 £35,854 £40,962
Median annual salary (50th Percentile) £55,000 £52,500 £52,777
Median % change year-on-year +4.76% -0.52% +0.53%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £93,050 £77,500
UK median annual salary £52,500 £47,500 £48,500
% change year-on-year +10.53% -2.06% -3.00%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,659 15,399 28,229
As % of all permanent jobs with a WFH option 82.69% 93.29% 88.75%
Number of salaries quoted 12,868 9,127 21,456
10th Percentile £35,000 £29,887 £33,750
25th Percentile £44,972 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,750 £75,772
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £60,000 £57,201 £55,000
% change year-on-year +4.89% +4.00% -8.84%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 16 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (9.55%) SharePoint
2 51 (5.30%) Microsoft Exchange
3 13 (1.35%) Confluence
4 4 (0.42%) OpenStack
5 3 (0.31%) ArcGIS
5 3 (0.31%) CMS
5 3 (0.31%) SAS
6 2 (0.21%) Apache Airflow
7 1 (0.10%) IIS
7 1 (0.10%) Oracle Workflow
Applications
1 125 (12.98%) Microsoft Office
2 24 (2.49%) Microsoft Excel
3 16 (1.66%) Microsoft Project
4 12 (1.25%) Microsoft PowerPoint
5 4 (0.42%) Windchill
6 3 (0.31%) Trello
7 2 (0.21%) MS Visio
Business Applications
1 21 (2.18%) Remedy ITSM
2 5 (0.52%) Dynamics CRM
3 3 (0.31%) Elite 3E
3 3 (0.31%) SAP S/4HANA
3 3 (0.31%) Shopify
4 2 (0.21%) Carpe Diem
4 2 (0.21%) Oracle EBS
4 2 (0.21%) SAP ERP
4 2 (0.21%) SAP QM
5 1 (0.10%) OpenText VIM for SAP
5 1 (0.10%) Oracle ERP
5 1 (0.10%) Oracle Financials
5 1 (0.10%) Oracle iProcurement
5 1 (0.10%) Oracle Payables
5 1 (0.10%) Sage 200
5 1 (0.10%) SAP GRC
5 1 (0.10%) SAP IBP
5 1 (0.10%) SAP MII
5 1 (0.10%) SAP PP
5 1 (0.10%) Sparx Enterprise Architect
Cloud Services
1 328 (34.06%) Microsoft 365
2 314 (32.61%) Azure
3 185 (19.21%) Entra ID
4 175 (18.17%) AWS
5 102 (10.59%) SaaS
6 49 (5.09%) Power Platform
7 32 (3.32%) OneDrive
8 25 (2.60%) PowerApps
9 21 (2.18%) Microsoft Purview
10 18 (1.87%) Power Automate
11 15 (1.56%) Dynamics 365
12 10 (1.04%) AWS CloudFormation
12 10 (1.04%) Google Workspace
13 9 (0.93%) Azure Sentinel
14 8 (0.83%) Amazon EKS
14 8 (0.83%) Cloud Computing
15 7 (0.73%) GCP
15 7 (0.73%) Microsoft Copilot
16 6 (0.62%) Azure DevOps
16 6 (0.62%) Cloudflare
Communications & Networking
1 57 (5.92%) Firewall
2 51 (5.30%) VPN
3 50 (5.19%) DNS
4 40 (4.15%) DHCP
5 33 (3.43%) TCP/IP
6 29 (3.01%) Wi-Fi
7 28 (2.91%) WAN
8 25 (2.60%) LAN
9 18 (1.87%) Network Security
10 13 (1.35%) Wireless
11 12 (1.25%) Broadband
11 12 (1.25%) VoIP
12 10 (1.04%) VLAN
13 6 (0.62%) SD-WAN
14 5 (0.52%) Remote Desktop
15 4 (0.42%) BGP
15 4 (0.42%) MPLS
16 3 (0.31%) NAS
16 3 (0.31%) Software-Defined Networking
16 3 (0.31%) Unified Communications
Database & Business Intelligence
1 28 (2.91%) Power BI
2 24 (2.49%) SQL Server
3 12 (1.25%) Azure SQL Database
4 10 (1.04%) MySQL
5 8 (0.83%) Oracle Database
6 4 (0.42%) PostgreSQL
6 4 (0.42%) Relational Database
7 3 (0.31%) MongoDB
8 2 (0.21%) DynamoDB
8 2 (0.21%) InfluxDB
8 2 (0.21%) SAP HANA
9 1 (0.10%) Oracle BI Publisher
9 1 (0.10%) Oracle Exadata
9 1 (0.10%) RDBMS
9 1 (0.10%) Tableau
Development Applications
1 51 (5.30%) JIRA
2 11 (1.14%) GitLab
3 4 (0.42%) Atlassian Bamboo
3 4 (0.42%) Bitbucket
3 4 (0.42%) Eclipse
4 2 (0.21%) Cypress.io
4 2 (0.21%) Jenkins
4 2 (0.21%) Maven
4 2 (0.21%) Rational Rhapsody
4 2 (0.21%) SonarQube
5 1 (0.10%) Cucumber
5 1 (0.10%) Postman
5 1 (0.10%) REST Assured
General
1 496 (51.51%) Social Skills
2 157 (16.30%) Finance
3 95 (9.87%) Public Sector
4 91 (9.45%) Analytical Skills
4 91 (9.45%) Law
5 75 (7.79%) Legal
6 48 (4.98%) Swedish Language
7 47 (4.88%) Banking
7 47 (4.88%) Inclusion and Diversity
8 39 (4.05%) Organisational Skills
9 32 (3.32%) Influencing Skills
10 30 (3.12%) French Language
11 25 (2.60%) Manufacturing
12 23 (2.39%) Back Office
12 23 (2.39%) Games
13 19 (1.97%) Retail
14 12 (1.25%) Documentation Skills
15 7 (0.73%) Advertising
16 6 (0.62%) Aerospace
16 6 (0.62%) Telecoms
Job Titles
1 183 (19.00%) Analyst
2 144 (14.95%) IT Manager
3 141 (14.64%) Senior
4 134 (13.91%) Service Manager
5 108 (11.21%) Service Analyst
6 100 (10.38%) Support Engineer
7 98 (10.18%) Service Desk Analyst
8 94 (9.76%) IT Services Manager
9 81 (8.41%) IT Support
10 72 (7.48%) Senior Manager
11 62 (6.44%) Support Analyst
12 59 (6.13%) Architect
13 57 (5.92%) IT Engineer
14 55 (5.71%) Applications Support
15 54 (5.61%) Lead
16 49 (5.09%) IT Support Engineer
17 47 (4.88%) Infrastructure Engineer
18 45 (4.67%) Resilience Manager
19 44 (4.57%) IT Analyst
20 31 (3.22%) Solutions Architect
Libraries, Frameworks & Software Standards
1 48 (4.98%) Middleware
2 17 (1.77%) REST
2 17 (1.77%) SOAP
3 11 (1.14%) .NET
4 7 (0.73%) HTML
5 6 (0.62%) CSS
5 6 (0.62%) Web Services
6 4 (0.42%) OAuth
6 4 (0.42%) OpenID
6 4 (0.42%) SAP Fiori
6 4 (0.42%) YAML
7 3 (0.31%) EDI
7 3 (0.31%) React
8 2 (0.21%) AngularJS
8 2 (0.21%) Gherkin
8 2 (0.21%) JSON
8 2 (0.21%) Kafka
8 2 (0.21%) RabbitMQ
8 2 (0.21%) Spring Boot
8 2 (0.21%) WAMP
Miscellaneous
1 56 (5.82%) Cyber Threat
2 32 (3.32%) Cyberattack
2 32 (3.32%) Driving Licence
3 31 (3.22%) Onboarding
4 25 (2.60%) Data Centre
4 25 (2.60%) Hybrid Cloud
5 22 (2.28%) CMDB
5 22 (2.28%) Self-Motivation
6 21 (2.18%) Enterprise Software
7 20 (2.08%) Product Ownership
8 19 (1.97%) Management Information System
9 12 (1.25%) Cloud Native
10 11 (1.14%) Client/Server
10 11 (1.14%) Legacy Systems
11 9 (0.93%) Housing Association
12 8 (0.83%) Analytical Mindset
12 8 (0.83%) AS400
12 8 (0.83%) PKI
13 5 (0.52%) FMCG
13 5 (0.52%) Video Conferencing
Operating Systems
1 186 (19.31%) Windows
2 51 (5.30%) Windows Server
3 47 (4.88%) Windows 10
4 35 (3.63%) Linux
5 28 (2.91%) Android
6 25 (2.60%) Apple iOS
7 11 (1.14%) Mac OS
8 9 (0.93%) Unix
9 7 (0.73%) Red Hat Enterprise Linux
10 5 (0.52%) Windows Server 2016
10 5 (0.52%) Windows Server 2019
11 4 (0.42%) CentOS
12 3 (0.31%) Debian
12 3 (0.31%) VMS
13 1 (0.10%) AIX
13 1 (0.10%) Solaris
13 1 (0.10%) Ubuntu
Processes & Methodologies
1 317 (32.92%) Continuous Improvement
2 279 (28.97%) ITSM
3 268 (27.83%) Problem-Solving
4 215 (22.33%) Customer Service
5 214 (22.22%) Service Management
6 180 (18.69%) Agile
6 180 (18.69%) Service Delivery
7 168 (17.45%) Mentoring
8 166 (17.24%) Stakeholder Engagement
9 159 (16.51%) Stakeholder Management
10 140 (14.54%) Cybersecurity
11 130 (13.50%) Project Delivery
12 124 (12.88%) DevOps
13 112 (11.63%) Information Security
14 111 (11.53%) PRINCE2
15 93 (9.66%) Performance Metrics
16 90 (9.35%) Change Management
16 90 (9.35%) TOGAF
17 89 (9.24%) AI
17 89 (9.24%) Disaster Recovery
Programming Languages
1 70 (7.27%) PowerShell
2 63 (6.54%) SQL
3 29 (3.01%) JavaScript
4 26 (2.70%) Python
5 15 (1.56%) Bash
6 9 (0.93%) Java
7 8 (0.83%) Clojure
7 8 (0.83%) RPG
8 7 (0.73%) C#
9 6 (0.62%) T-SQL
10 4 (0.42%) Bicep
11 3 (0.31%) Korn
11 3 (0.31%) Ruby
12 2 (0.21%) Groovy
12 2 (0.21%) PL/SQL
12 2 (0.21%) TypeScript
13 1 (0.10%) Google Apps Script
13 1 (0.10%) Perl
13 1 (0.10%) Shell Script
13 1 (0.10%) VBScript
Qualifications
1 225 (23.36%) Degree
2 128 (13.29%) Security Cleared
3 121 (12.56%) Microsoft Certification
4 100 (10.38%) CISSP
5 98 (10.18%) CISM
5 98 (10.18%) SC Cleared
6 90 (9.35%) AWS Certification
6 90 (9.35%) ITIL Certification
7 81 (8.41%) MCSE
8 55 (5.71%) A+ Certification
8 55 (5.71%) Network+ Certification
9 54 (5.61%) DBS Check
10 47 (4.88%) Azure Certification
11 36 (3.74%) PMI Certification
11 36 (3.74%) PMP
12 30 (3.12%) Cisco Certification
13 23 (2.39%) DV Cleared
14 22 (2.28%) PRINCE2 Practitioner
15 19 (1.97%) CTC Cleared
16 18 (1.87%) BPSS Clearance
Quality Assurance & Compliance
1 112 (11.63%) QA
2 92 (9.55%) SLA
3 73 (7.58%) NIST
4 54 (5.61%) Cyber Essentials
5 53 (5.50%) ISO/IEC 27001
6 52 (5.40%) ISO 22301
7 48 (4.98%) GDPR
8 25 (2.60%) Cyber Essentials PLUS
9 18 (1.87%) PCI DSS
10 12 (1.25%) ISO 9001
11 9 (0.93%) PMO
12 7 (0.73%) COBIT
13 6 (0.62%) Data Quality
14 4 (0.42%) Def Stans
14 4 (0.42%) GRC
14 4 (0.42%) ISO 9000
14 4 (0.42%) ISO/IEC 15288
14 4 (0.42%) ISO/IEC 20000
15 3 (0.31%) Sarbanes-Oxley
16 1 (0.10%) ISO 14001
System Software
1 169 (17.55%) Active Directory
2 30 (3.12%) Hyper-V
3 22 (2.28%) VMware Infrastructure
4 9 (0.93%) BitLocker
5 8 (0.83%) Docker
6 6 (0.62%) vSphere
7 5 (0.52%) Virtual Machines
7 5 (0.52%) VMware ESXi
8 4 (0.42%) KVM
8 4 (0.42%) Microsoft Virtual Server
8 4 (0.42%) Slurm Workload Manager
8 4 (0.42%) Virtual Desktop
8 4 (0.42%) Virtual Servers
8 4 (0.42%) VMware NSX
9 3 (0.31%) Terminal Services
10 2 (0.21%) Citrix Hypervisor
10 2 (0.21%) Oracle RAC
11 1 (0.10%) GPFS
11 1 (0.10%) Lustre
Systems Management
1 150 (15.58%) Microsoft Intune
2 34 (3.53%) SCCM
3 29 (3.01%) Ansible
4 22 (2.28%) Terraform
5 19 (1.97%) Kubernetes
6 14 (1.45%) Grafana
7 11 (1.14%) ZABBIX
8 8 (0.83%) Single Sign-On
9 7 (0.73%) Jamf Pro
10 6 (0.62%) Graylog
10 6 (0.62%) Puppet
11 5 (0.52%) Systems Management Server (SMS)
11 5 (0.52%) vCenter Server
12 4 (0.42%) Autotask
12 4 (0.42%) Prometheus
12 4 (0.42%) Proxmox
13 3 (0.31%) Check_MK
14 2 (0.21%) Argo
14 2 (0.21%) HP Fortify
14 2 (0.21%) Salt
Vendors
1 446 (46.31%) Microsoft
2 229 (23.78%) ServiceNow
3 53 (5.50%) Cisco
4 45 (4.67%) CyberArk
5 27 (2.80%) VMware
6 22 (2.28%) Fortinet
7 21 (2.18%) Remedy
8 19 (1.97%) Oracle
8 19 (1.97%) SonicWALL
9 18 (1.87%) Meraki
10 16 (1.66%) Apple
11 15 (1.56%) BMC
12 12 (1.25%) SAP
13 11 (1.14%) Salesforce
13 11 (1.14%) Veeam
14 10 (1.04%) Google
15 9 (0.93%) Citrix
15 9 (0.93%) ConnectWise
15 9 (0.93%) IFS
15 9 (0.93%) Splunk