Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 9 June 2026, with comparisons to the same periods in the previous two years.

6 months to
9 Jun 2026
Same period 2025 Same period 2024
Rank 54 87 49
Rank change year-on-year +33 -38 +11
Permanent jobs citing ITIL 793 658 1,622
As % of all permanent jobs with remote/hybrid work options 4.07% 4.36% 4.76%
As % of the Processes & Methodologies category 4.97% 4.61% 5.33%
Number of salaries quoted 582 472 1,286
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,179 £37,170 £39,813
Median annual salary (50th Percentile) £55,000 £52,500 £53,150
Median % change year-on-year +4.76% -1.22% +1.24%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £83,063 £84,975 £77,500
UK median annual salary £53,000 £50,000 £48,000
% change year-on-year +6.00% +4.17% +1.05%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,967 14,283 30,442
As % of all permanent jobs with a WFH option 82.05% 94.63% 89.39%
Number of salaries quoted 11,428 8,372 23,637
10th Percentile £35,000 £30,000 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.54%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 9 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 87 (10.97%) SharePoint
2 50 (6.31%) Microsoft Exchange
3 6 (0.76%) Confluence
4 5 (0.63%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.25%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 133 (16.77%) Microsoft Office
2 18 (2.27%) Microsoft Excel
3 17 (2.14%) Microsoft Project
4 10 (1.26%) Microsoft PowerPoint
5 4 (0.50%) Windchill
6 2 (0.25%) MS Visio
Business Applications
1 9 (1.13%) NEC Housing
2 7 (0.88%) Remedy ITSM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.25%) Dynamics CRM
4 2 (0.25%) SAP ERP
4 2 (0.25%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 320 (40.35%) Microsoft 365
2 211 (26.61%) Azure
3 134 (16.90%) Entra ID
4 116 (14.63%) AWS
5 51 (6.43%) Power Platform
6 45 (5.67%) SaaS
7 30 (3.78%) OneDrive
8 22 (2.77%) PowerApps
9 15 (1.89%) Power Automate
10 12 (1.51%) Dynamics 365
11 9 (1.13%) AWS CloudFormation
11 9 (1.13%) Azure Sentinel
11 9 (1.13%) Cloud Computing
11 9 (1.13%) Microsoft Purview
12 8 (1.01%) Amazon EKS
13 7 (0.88%) Google Workspace
13 7 (0.88%) Mimecast
14 6 (0.76%) Azure DevOps
14 6 (0.76%) Cloudflare
14 6 (0.76%) GCP
Communications & Networking
1 51 (6.43%) Firewall
2 48 (6.05%) DNS
3 42 (5.30%) VPN
4 33 (4.16%) DHCP
5 31 (3.91%) WAN
6 30 (3.78%) Wi-Fi
7 26 (3.28%) LAN
8 23 (2.90%) TCP/IP
9 19 (2.40%) VoIP
10 13 (1.64%) Network Security
11 10 (1.26%) SD-WAN
12 9 (1.13%) SSL
12 9 (1.13%) VLAN
13 8 (1.01%) Broadband
14 6 (0.76%) Wireless
15 5 (0.63%) BGP
15 5 (0.63%) HTTP
15 5 (0.63%) MPLS
16 4 (0.50%) Structured Cabling
16 4 (0.50%) Telnet
Database & Business Intelligence
1 31 (3.91%) Power BI
2 27 (3.40%) SQL Server
3 12 (1.51%) Azure SQL Database
4 8 (1.01%) MySQL
4 8 (1.01%) Oracle Database
5 4 (0.50%) PostgreSQL
5 4 (0.50%) Relational Database
6 3 (0.38%) MongoDB
7 2 (0.25%) InfluxDB
7 2 (0.25%) SAP HANA
8 1 (0.13%) DynamoDB
8 1 (0.13%) Metadata
8 1 (0.13%) Oracle Exadata
8 1 (0.13%) RDBMS
8 1 (0.13%) Tableau
Development Applications
1 46 (5.80%) JIRA
2 11 (1.39%) GitLab
3 3 (0.38%) Atlassian Bamboo
3 3 (0.38%) Bitbucket
3 3 (0.38%) Eclipse
4 2 (0.25%) Rational Rhapsody
5 1 (0.13%) Cucumber
5 1 (0.13%) Cypress.io
5 1 (0.13%) Jenkins
5 1 (0.13%) Maven
5 1 (0.13%) Postman
5 1 (0.13%) REST Assured
5 1 (0.13%) SonarQube
General
1 408 (51.45%) Social Skills
2 126 (15.89%) Finance
3 84 (10.59%) Public Sector
4 81 (10.21%) Analytical Skills
5 52 (6.56%) Back Office
5 52 (6.56%) Inclusion and Diversity
6 44 (5.55%) French Language
7 29 (3.66%) Banking
8 28 (3.53%) Law
9 25 (3.15%) Influencing Skills
9 25 (3.15%) Organisational Skills
10 24 (3.03%) Manufacturing
11 23 (2.90%) Legal
12 20 (2.52%) Retail
12 20 (2.52%) Swedish Language
13 14 (1.77%) Games
14 10 (1.26%) Presentation Skills
15 8 (1.01%) Documentation Skills
16 7 (0.88%) Front Office
17 5 (0.63%) Advertising
Job Titles
1 158 (19.92%) Analyst
2 124 (15.64%) Support Engineer
3 99 (12.48%) Service Manager
4 87 (10.97%) Senior
5 84 (10.59%) Service Analyst
6 74 (9.33%) Service Desk Analyst
7 72 (9.08%) IT Manager
8 68 (8.58%) IT Support
9 64 (8.07%) Support Analyst
10 59 (7.44%) Applications Support
11 53 (6.68%) Desktop Engineer
11 53 (6.68%) Desktop Support
11 53 (6.68%) IT Engineer
11 53 (6.68%) Site Engineer
12 52 (6.56%) Lead
13 51 (6.43%) Desktop Support Engineer
14 49 (6.18%) IT Services Manager
15 48 (6.05%) Architect
15 48 (6.05%) Infrastructure Engineer
16 42 (5.30%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 14 (1.77%) REST
1 14 (1.77%) SOAP
2 10 (1.26%) .NET
3 7 (0.88%) CSS
3 7 (0.88%) HTML
4 4 (0.50%) Middleware
4 4 (0.50%) OAuth
4 4 (0.50%) OpenID
4 4 (0.50%) SAP Fiori
4 4 (0.50%) Web Services
4 4 (0.50%) YAML
5 3 (0.38%) OpenTelemetry
6 2 (0.25%) AngularJS
6 2 (0.25%) FIX Protocol
6 2 (0.25%) JSON
6 2 (0.25%) Kafka
6 2 (0.25%) Microsoft Graph
6 2 (0.25%) RabbitMQ
6 2 (0.25%) React
6 2 (0.25%) WAMP
Miscellaneous
1 31 (3.91%) Data Centre
1 31 (3.91%) Driving Licence
2 28 (3.53%) Cyberattack
3 25 (3.15%) Hybrid Cloud
4 23 (2.90%) Onboarding
5 21 (2.65%) CMDB
6 17 (2.14%) Management Information System
7 16 (2.02%) Product Ownership
8 15 (1.89%) Self-Motivation
9 11 (1.39%) Client/Server
9 11 (1.39%) Enterprise Software
10 10 (1.26%) Cloud Native
11 9 (1.13%) Legacy Systems
12 8 (1.01%) Analytical Mindset
12 8 (1.01%) Cyber Threat
12 8 (1.01%) Housing Association
12 8 (1.01%) PKI
13 6 (0.76%) Low-Code
13 6 (0.76%) PMI
13 6 (0.76%) Social Media
Operating Systems
1 205 (25.85%) Windows
2 80 (10.09%) Windows 10
3 44 (5.55%) Linux
4 41 (5.17%) Windows Server
5 26 (3.28%) Android
6 23 (2.90%) Apple iOS
7 11 (1.39%) Unix
8 7 (0.88%) Mac OS
8 7 (0.88%) Red Hat Enterprise Linux
9 6 (0.76%) Windows Server 2016
10 5 (0.63%) Windows Server 2019
11 4 (0.50%) CentOS
12 3 (0.38%) Debian
12 3 (0.38%) VMS
13 1 (0.13%) AIX
13 1 (0.13%) Solaris
13 1 (0.13%) Ubuntu
Processes & Methodologies
1 257 (32.41%) Continuous Improvement
2 219 (27.62%) Problem-Solving
3 214 (26.99%) ITSM
4 211 (26.61%) Customer Service
5 199 (25.09%) Service Management
6 150 (18.92%) Service Delivery
7 113 (14.25%) Stakeholder Management
8 112 (14.12%) Agile
9 110 (13.87%) Cybersecurity
10 92 (11.60%) Mentoring
11 77 (9.71%) Performance Metrics
12 75 (9.46%) DevOps
12 75 (9.46%) Stakeholder Engagement
13 71 (8.95%) Project Delivery
14 70 (8.83%) Change Management
15 68 (8.58%) Customer Experience
15 68 (8.58%) Project Management
16 66 (8.32%) Analytics
16 66 (8.32%) Roadmaps
17 65 (8.20%) Coaching
Programming Languages
1 65 (8.20%) SQL
2 60 (7.57%) PowerShell
3 28 (3.53%) Python
4 17 (2.14%) JavaScript
5 15 (1.89%) Bash
6 10 (1.26%) C#
7 8 (1.01%) Clojure
7 8 (1.01%) T-SQL
8 7 (0.88%) Java
9 3 (0.38%) Bicep
9 3 (0.38%) Google Apps Script
9 3 (0.38%) Korn
9 3 (0.38%) Ruby
10 2 (0.25%) Perl
10 2 (0.25%) RPG
11 1 (0.13%) Apex Code
11 1 (0.13%) Groovy
11 1 (0.13%) Kusto Query Language
11 1 (0.13%) PL/SQL
11 1 (0.13%) Shell Script
Qualifications
1 231 (29.13%) Degree
2 136 (17.15%) Security Cleared
3 114 (14.38%) Microsoft Certification
4 110 (13.87%) SC Cleared
5 79 (9.96%) AWS Certification
6 70 (8.83%) MCSE
7 48 (6.05%) CTC Cleared
8 43 (5.42%) DBS Check
9 41 (5.17%) Azure Certification
10 32 (4.04%) ITIL Certification
11 31 (3.91%) PMI Certification
12 29 (3.66%) Cisco Certification
13 28 (3.53%) PMP
14 23 (2.90%) DV Cleared
15 21 (2.65%) Computer Science Degree
16 16 (2.02%) BPSS Clearance
16 16 (2.02%) CCNA
16 16 (2.02%) ITIL Foundation Certificate
17 12 (1.51%) A+ Certification
17 12 (1.51%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 99 (12.48%) SLA
2 94 (11.85%) QA
3 41 (5.17%) Cyber Essentials
4 38 (4.79%) ISO/IEC 27001
5 33 (4.16%) GDPR
6 30 (3.78%) NIST
7 22 (2.77%) Cyber Essentials PLUS
8 11 (1.39%) PCI DSS
9 9 (1.13%) Data Quality
9 9 (1.13%) ISO 9001
10 5 (0.63%) COBIT
10 5 (0.63%) GRC
10 5 (0.63%) ISO 22301
10 5 (0.63%) PMO
11 4 (0.50%) Def Stans
11 4 (0.50%) ISO 9000
11 4 (0.50%) ISO/IEC 15288
12 2 (0.25%) SOC 2
13 1 (0.13%) Accessibility
13 1 (0.13%) NCSC
System Software
1 107 (13.49%) Active Directory
2 17 (2.14%) VMware Infrastructure
3 16 (2.02%) Hyper-V
4 9 (1.13%) BitLocker
5 8 (1.01%) Docker
6 6 (0.76%) Microsoft Virtual Server
6 6 (0.76%) Virtual Servers
6 6 (0.76%) vSphere
7 5 (0.63%) VMware ESXi
8 4 (0.50%) KVM
8 4 (0.50%) Virtual Desktop
8 4 (0.50%) VMware NSX
9 3 (0.38%) Slurm Workload Manager
9 3 (0.38%) Terminal Services
10 2 (0.25%) Citrix Hypervisor
10 2 (0.25%) Oracle RAC
10 2 (0.25%) Virtual Machines
11 1 (0.13%) Veritas Cluster Server
Systems Management
1 78 (9.84%) Microsoft Intune
2 35 (4.41%) SCCM
3 28 (3.53%) Ansible
4 21 (2.65%) Terraform
5 19 (2.40%) Kubernetes
6 12 (1.51%) Grafana
7 8 (1.01%) Jamf Pro
7 8 (1.01%) Single Sign-On
8 7 (0.88%) Puppet
8 7 (0.88%) ZABBIX
9 6 (0.76%) Graylog
9 6 (0.76%) Prometheus
10 5 (0.63%) vCenter Server
11 4 (0.50%) Autotask
11 4 (0.50%) Proxmox
12 3 (0.38%) Check_MK
13 2 (0.25%) Active Directory Federation Services
13 2 (0.25%) Argo
13 2 (0.25%) Oracle RMAN
13 2 (0.25%) Salt
Vendors
1 363 (45.78%) Microsoft
2 182 (22.95%) ServiceNow
3 87 (10.97%) Cisco
4 23 (2.90%) VMware
5 20 (2.52%) Meraki
5 20 (2.52%) Oracle
6 19 (2.40%) Fortinet
7 17 (2.14%) Apple
8 14 (1.77%) SonicWALL
8 14 (1.77%) Splunk
9 12 (1.51%) Salesforce
9 12 (1.51%) Veeam
10 11 (1.39%) IFS
10 11 (1.39%) SAP
11 10 (1.26%) Citrix
12 9 (1.13%) Northgate
13 8 (1.01%) BMC
13 8 (1.01%) Samsung
14 7 (0.88%) ConnectWise
14 7 (0.88%) Dynatrace