Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 30 September 2026, with comparisons to the same periods in the previous two years.

6 months to
30 Sep 2026
Same period 2025 Same period 2024
Rank 56 80 42
Rank change year-on-year +24 -38 +7
Permanent jobs citing ITIL 1,077 717 1,160
As % of all permanent jobs with remote/hybrid work options 4.32% 4.28% 5.18%
As % of the Processes & Methodologies category 5.33% 4.56% 5.89%
Number of salaries quoted 680 522 615
10th Percentile £29,500 £29,750 £31,129
25th Percentile £40,000 £35,000 £37,566
Median annual salary (50th Percentile) £55,000 £52,000 £52,500
Median % change year-on-year +5.77% -0.95% -1.87%
75th Percentile £75,000 £68,438 £63,750
90th Percentile £88,750 £97,500 £79,500
UK median annual salary £52,500 £45,390 £50,000
% change year-on-year +15.66% -9.22% -4.00%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 20,199 15,729 19,699
As % of all permanent jobs with a WFH option 80.99% 93.79% 88.04%
Number of salaries quoted 14,414 8,417 11,709
10th Percentile £34,000 £29,913 £35,042
25th Percentile £44,972 £40,312 £45,000
Median annual salary (50th Percentile) £60,000 £58,000 £60,000
Median % change year-on-year +3.45% -3.33% -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £101,250
UK median annual salary £60,000 £55,000 £58,033
% change year-on-year +9.09% -5.23% -3.28%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 30 September 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 98 (9.10%) SharePoint
2 51 (4.74%) Microsoft Exchange
3 14 (1.30%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) CMS
5 2 (0.19%) Oracle Workflow
6 1 (0.093%) OpenStack
Applications
1 97 (9.01%) Microsoft Office
2 29 (2.69%) Microsoft Excel
3 14 (1.30%) Microsoft Project
4 13 (1.21%) Microsoft PowerPoint
5 4 (0.37%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 29 (2.69%) Remedy ITSM
2 8 (0.74%) Dynamics CRM
3 6 (0.56%) Shopify
3 6 (0.56%) Workday HCM
4 4 (0.37%) Payment Gateway
4 4 (0.37%) Primavera
5 3 (0.28%) Maximo
6 2 (0.19%) Carpe Diem
6 2 (0.19%) Dynamics NAV
6 2 (0.19%) Elite 3E
6 2 (0.19%) Oracle Financials
6 2 (0.19%) Oracle iProcurement
6 2 (0.19%) SAP ERP
6 2 (0.19%) SAP QM
7 1 (0.093%) Dynamics GP
7 1 (0.093%) OpenText VIM for SAP
7 1 (0.093%) Sage 200
7 1 (0.093%) SAP S/4HANA
7 1 (0.093%) Sparx Enterprise Architect
7 1 (0.093%) SystmOne
Cloud Services
1 312 (28.97%) Azure
2 283 (26.28%) Microsoft 365
3 181 (16.81%) AWS
4 162 (15.04%) Entra ID
5 135 (12.53%) SaaS
6 64 (5.94%) Power Platform
7 41 (3.81%) OneDrive
8 26 (2.41%) Dynamics 365
9 24 (2.23%) PowerApps
10 23 (2.14%) Power Automate
11 22 (2.04%) Microsoft Purview
12 18 (1.67%) GCP
13 12 (1.11%) Datadog
14 10 (0.93%) GitHub
15 8 (0.74%) Azure Sentinel
15 8 (0.74%) IaaS
15 8 (0.74%) Microsoft Copilot
15 8 (0.74%) PaaS
16 7 (0.65%) Amazon EKS
16 7 (0.65%) AWS CloudFormation
Communications & Networking
1 70 (6.50%) Firewall
2 47 (4.36%) DNS
2 47 (4.36%) VPN
3 41 (3.81%) DHCP
4 35 (3.25%) WAN
5 32 (2.97%) LAN
5 32 (2.97%) Network Security
5 32 (2.97%) TCP/IP
6 28 (2.60%) Wi-Fi
7 15 (1.39%) VLAN
7 15 (1.39%) Wireless
8 10 (0.93%) IP Telephony
8 10 (0.93%) Unified Communications
9 6 (0.56%) VoIP
10 5 (0.46%) BGP
10 5 (0.46%) MPLS
11 4 (0.37%) 3GPP
11 4 (0.37%) Broadband
11 4 (0.37%) Cisco Nexus
11 4 (0.37%) DWDM
Database & Business Intelligence
1 39 (3.62%) Power BI
2 18 (1.67%) SQL Server
3 9 (0.84%) Oracle Database
4 8 (0.74%) Azure SQL Database
5 5 (0.46%) MySQL
6 4 (0.37%) PostgreSQL
7 3 (0.28%) GIS
8 2 (0.19%) BusinessObjects
8 2 (0.19%) DynamoDB
8 2 (0.19%) Oracle BI Publisher
8 2 (0.19%) Relational Database
9 1 (0.093%) Big Data
9 1 (0.093%) MongoDB
9 1 (0.093%) NoSQL
9 1 (0.093%) Oracle Exadata
Development Applications
1 75 (6.96%) JIRA
2 10 (0.93%) GitLab
3 4 (0.37%) Atlassian Bamboo
3 4 (0.37%) Bitbucket
3 4 (0.37%) Eclipse
4 3 (0.28%) Git
4 3 (0.28%) Jenkins
5 2 (0.19%) Artifactory
5 2 (0.19%) Cypress.io
5 2 (0.19%) Maven
5 2 (0.19%) SonarQube
6 1 (0.093%) Cucumber
6 1 (0.093%) Postman
6 1 (0.093%) REST Assured
General
1 574 (53.30%) Social Skills
2 236 (21.91%) Finance
3 149 (13.83%) Analytical Skills
4 110 (10.21%) Public Sector
5 102 (9.47%) Law
6 87 (8.08%) Legal
7 67 (6.22%) Banking
8 65 (6.04%) Organisational Skills
9 61 (5.66%) Influencing Skills
10 48 (4.46%) Swedish Language
11 43 (3.99%) Inclusion and Diversity
12 36 (3.34%) Manufacturing
13 35 (3.25%) Telecoms
14 28 (2.60%) Retail
15 25 (2.32%) Presentation Skills
16 19 (1.76%) Games
17 16 (1.49%) French Language
18 15 (1.39%) Aerospace
19 13 (1.21%) Documentation Skills
20 10 (0.93%) Advertising
Job Titles
1 214 (19.87%) Analyst
2 185 (17.18%) IT Manager
3 168 (15.60%) Senior
4 165 (15.32%) Service Manager
5 120 (11.14%) IT Services Manager
6 99 (9.19%) Service Analyst
7 96 (8.91%) Support Analyst
8 88 (8.17%) Senior Manager
9 85 (7.89%) IT Support
10 81 (7.52%) Service Desk Analyst
11 72 (6.69%) Lead
12 61 (5.66%) Architect
13 54 (5.01%) Support Engineer
14 49 (4.55%) Resilience Manager
15 46 (4.27%) IT Analyst
16 44 (4.09%) IT Engineer
17 41 (3.81%) Applications Support
17 41 (3.81%) IT Support Engineer
18 39 (3.62%) Infrastructure Engineer
19 36 (3.34%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.74%) Middleware
2 29 (2.69%) Terraform
3 14 (1.30%) REST
3 14 (1.30%) SOAP
4 7 (0.65%) Web Services
5 6 (0.56%) .NET
6 4 (0.37%) EDI
7 3 (0.28%) AngularJS
7 3 (0.28%) OAuth
7 3 (0.28%) OpenID
7 3 (0.28%) React
7 3 (0.28%) Spring Boot
7 3 (0.28%) XML
8 2 (0.19%) 802.1X
8 2 (0.19%) CSS
8 2 (0.19%) Gherkin
8 2 (0.19%) HTML
8 2 (0.19%) Jest
8 2 (0.19%) Microsoft Graph
8 2 (0.19%) SAP Fiori
Miscellaneous
1 56 (5.20%) Management Information System
2 53 (4.92%) Cyber Threat
3 45 (4.18%) Onboarding
4 41 (3.81%) Data Centre
5 40 (3.71%) Self-Motivation
6 32 (2.97%) CMDB
6 32 (2.97%) Driving Licence
7 30 (2.79%) Enterprise Software
8 20 (1.86%) Product Ownership
9 19 (1.76%) Hybrid Cloud
10 18 (1.67%) Cyberattack
11 12 (1.11%) Operational Technology
12 10 (0.93%) Analytical Mindset
12 10 (0.93%) CCTV
12 10 (0.93%) Greenfield Project
13 9 (0.84%) Cloud Native
13 9 (0.84%) Legacy Systems
14 8 (0.74%) AS400
15 7 (0.65%) LIMS
15 7 (0.65%) PKI
Operating Systems
1 168 (15.60%) Windows
2 61 (5.66%) Windows Server
3 34 (3.16%) Linux
4 24 (2.23%) Windows 10
5 14 (1.30%) Android
6 13 (1.21%) Mac OS
7 12 (1.11%) Apple iOS
8 5 (0.46%) Windows Server 2016
8 5 (0.46%) Windows Server 2019
9 4 (0.37%) Red Hat Enterprise Linux
9 4 (0.37%) Unix
10 3 (0.28%) AIX
10 3 (0.28%) Solaris
10 3 (0.28%) Windows Server 2012
11 2 (0.19%) CentOS
12 1 (0.093%) Debian
12 1 (0.093%) Ubuntu
12 1 (0.093%) VMS
Processes & Methodologies
1 402 (37.33%) Continuous Improvement
2 343 (31.85%) ITSM
3 326 (30.27%) Service Management
4 294 (27.30%) Problem-Solving
5 248 (23.03%) Customer Service
6 239 (22.19%) Stakeholder Management
7 209 (19.41%) Service Delivery
7 209 (19.41%) Stakeholder Engagement
8 204 (18.94%) Agile
9 195 (18.11%) Mentoring
10 170 (15.78%) Cybersecurity
11 167 (15.51%) Project Delivery
12 144 (13.37%) AI
13 141 (13.09%) Change Management
14 137 (12.72%) PRINCE2
15 136 (12.63%) Information Security
16 123 (11.42%) Collaborative Working
17 108 (10.03%) DevOps
17 108 (10.03%) Incident Management
18 106 (9.84%) Decision-Making
Programming Languages
1 81 (7.52%) PowerShell
2 55 (5.11%) SQL
3 32 (2.97%) Python
4 22 (2.04%) JavaScript
5 14 (1.30%) Bash
6 10 (0.93%) Java
7 8 (0.74%) Clojure
7 8 (0.74%) RPG
8 5 (0.46%) Bicep
8 5 (0.46%) T-SQL
9 3 (0.28%) Ruby
10 2 (0.19%) C#
10 2 (0.19%) Go
10 2 (0.19%) Google Apps Script
10 2 (0.19%) Groovy
10 2 (0.19%) PL/SQL
10 2 (0.19%) TypeScript
11 1 (0.093%) Apex Code
11 1 (0.093%) Korn
11 1 (0.093%) Kusto Query Language
Qualifications
1 237 (22.01%) Degree
2 137 (12.72%) Security Cleared
3 115 (10.68%) CISSP
4 114 (10.58%) CISM
5 109 (10.12%) ITIL Certification
6 100 (9.29%) SC Cleared
7 98 (9.10%) Microsoft Certification
8 77 (7.15%) AWS Certification
9 72 (6.69%) MCSE
10 63 (5.85%) DBS Check
11 62 (5.76%) A+ Certification
12 60 (5.57%) Network+ Certification
13 52 (4.83%) Azure Certification
14 47 (4.36%) PMP
15 43 (3.99%) Cisco Certification
16 42 (3.90%) PMI Certification
17 33 (3.06%) DV Cleared
18 32 (2.97%) Computer Science Degree
19 29 (2.69%) CCNA
20 23 (2.14%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 102 (9.47%) SLA
2 92 (8.54%) QA
3 73 (6.78%) NIST
4 57 (5.29%) ISO 22301
5 55 (5.11%) Cyber Essentials
6 51 (4.74%) ISO/IEC 27001
7 49 (4.55%) GDPR
8 21 (1.95%) COBIT
9 20 (1.86%) Cyber Essentials PLUS
10 18 (1.67%) PCI DSS
11 16 (1.49%) ISO/IEC 20000
12 14 (1.30%) ISO 9001
13 13 (1.21%) Data Quality
13 13 (1.21%) PMO
14 8 (0.74%) Sarbanes-Oxley
15 7 (0.65%) GxP
16 6 (0.56%) Accessibility
17 5 (0.46%) GRC
18 4 (0.37%) Def Stans
18 4 (0.37%) ISO/IEC 15288
System Software
1 175 (16.25%) Active Directory
2 41 (3.81%) Hyper-V
3 34 (3.16%) VMware Infrastructure
4 11 (1.02%) Virtual Desktop
5 6 (0.56%) BitLocker
5 6 (0.56%) Virtual Machines
5 6 (0.56%) VMware NSX
6 5 (0.46%) Docker
6 5 (0.46%) vSphere
7 4 (0.37%) KVM
8 3 (0.28%) Microsoft Virtual Server
8 3 (0.28%) Virtual Servers
9 2 (0.19%) Slurm Workload Manager
9 2 (0.19%) Terminal Services
9 2 (0.19%) VMware ESXi
10 1 (0.093%) Citrix Hypervisor
10 1 (0.093%) GPFS
10 1 (0.093%) Lustre
10 1 (0.093%) Oracle RAC
Systems Management
1 150 (13.93%) Microsoft Intune
2 33 (3.06%) Ansible
3 31 (2.88%) SCCM
4 21 (1.95%) Grafana
5 15 (1.39%) Kubernetes
6 10 (0.93%) ZABBIX
7 7 (0.65%) FortiGate
7 7 (0.65%) Jamf Pro
8 6 (0.56%) Graylog
8 6 (0.56%) Systems Management Server (SMS)
9 5 (0.46%) Single Sign-On
10 4 (0.37%) Autotask
10 4 (0.37%) Prometheus
10 4 (0.37%) Proxmox
11 3 (0.28%) vCenter Server
12 2 (0.19%) Data Guard
12 2 (0.19%) HP Fortify
12 2 (0.19%) NetBackup
13 1 (0.093%) Oracle Enterprise Manager
13 1 (0.093%) Oracle Flashback
Vendors
1 423 (39.28%) Microsoft
2 226 (20.98%) ServiceNow
3 55 (5.11%) CyberArk
4 50 (4.64%) VMware
5 38 (3.53%) Cisco
6 31 (2.88%) YouTube
7 30 (2.79%) Remedy
8 26 (2.41%) SonicWALL
9 24 (2.23%) Fortinet
10 20 (1.86%) BMC
11 18 (1.67%) Dynatrace
11 18 (1.67%) Oracle
12 17 (1.58%) Mitel
13 13 (1.21%) Apple
14 12 (1.11%) SAP
14 12 (1.11%) Workday
15 11 (1.02%) Google
15 11 (1.02%) Veeam
15 11 (1.02%) WatchGuard
16 10 (0.93%) Draytek