Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 19 August 2026, with comparisons to the same periods in the previous two years.

6 months to
19 Aug 2026
Same period 2025 Same period 2024
Rank 50 82 50
Rank change year-on-year +32 -32 +3
Permanent jobs citing ITIL 1,035 689 1,155
As % of all permanent jobs with remote/hybrid work options 4.52% 4.18% 4.67%
As % of the Processes & Methodologies category 5.49% 4.50% 5.33%
Number of salaries quoted 680 535 810
10th Percentile £30,750 £29,450 £31,250
25th Percentile £41,250 £35,000 £40,988
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £75,000 £67,500 £64,108
90th Percentile £83,480 £92,750 £80,000
UK median annual salary £52,500 £47,000 £50,000
% change year-on-year +11.70% -6.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,869 15,328 21,676
As % of all permanent jobs with a WFH option 82.42% 92.95% 87.55%
Number of salaries quoted 13,610 8,889 15,263
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,500 £43,750
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £78,750
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 19 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (8.89%) SharePoint
2 53 (5.12%) Microsoft Exchange
3 12 (1.16%) Confluence
4 4 (0.39%) IIS
5 3 (0.29%) ArcGIS
5 3 (0.29%) OpenStack
5 3 (0.29%) SAS
6 2 (0.19%) Apache Airflow
6 2 (0.19%) CMS
6 2 (0.19%) Oracle Workflow
Applications
1 100 (9.66%) Microsoft Office
2 23 (2.22%) Microsoft Excel
3 14 (1.35%) Microsoft Project
4 12 (1.16%) Microsoft PowerPoint
5 4 (0.39%) Windchill
6 3 (0.29%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.71%) Remedy ITSM
2 6 (0.58%) Shopify
2 6 (0.58%) Workday HCM
3 5 (0.48%) Dynamics CRM
4 4 (0.39%) Payment Gateway
5 2 (0.19%) Carpe Diem
5 2 (0.19%) Elite 3E
5 2 (0.19%) Oracle Financials
5 2 (0.19%) Oracle iProcurement
5 2 (0.19%) SAP ERP
5 2 (0.19%) SAP QM
6 1 (0.097%) OpenText VIM for SAP
6 1 (0.097%) Oracle EBS
6 1 (0.097%) Oracle ERP
6 1 (0.097%) Oracle Payables
6 1 (0.097%) Primavera
6 1 (0.097%) Sage 200
6 1 (0.097%) Sparx Enterprise Architect
6 1 (0.097%) SystmOne
Cloud Services
1 311 (30.05%) Azure
2 295 (28.50%) Microsoft 365
3 173 (16.71%) AWS
4 166 (16.04%) Entra ID
5 121 (11.69%) SaaS
6 54 (5.22%) Power Platform
7 37 (3.57%) OneDrive
8 26 (2.51%) PowerApps
9 22 (2.13%) Microsoft Purview
10 21 (2.03%) Power Automate
11 20 (1.93%) Dynamics 365
12 14 (1.35%) GCP
13 10 (0.97%) AWS CloudFormation
13 10 (0.97%) Azure Sentinel
13 10 (0.97%) Datadog
14 8 (0.77%) Amazon EKS
14 8 (0.77%) Microsoft Copilot
15 7 (0.68%) Cloud Computing
15 7 (0.68%) Google Workspace
16 6 (0.58%) IaaS
Communications & Networking
1 71 (6.86%) Firewall
2 52 (5.02%) VPN
3 51 (4.93%) DNS
4 44 (4.25%) DHCP
5 36 (3.48%) TCP/IP
6 33 (3.19%) WAN
7 31 (3.00%) LAN
8 29 (2.80%) Wi-Fi
9 27 (2.61%) Network Security
10 18 (1.74%) Wireless
11 12 (1.16%) VLAN
12 11 (1.06%) Broadband
12 11 (1.06%) Unified Communications
13 7 (0.68%) BGP
13 7 (0.68%) MPLS
13 7 (0.68%) SD-WAN
13 7 (0.68%) VoIP
14 6 (0.58%) Software-Defined Networking
15 5 (0.48%) Cisco Nexus
15 5 (0.48%) Remote Desktop
Database & Business Intelligence
1 31 (3.00%) Power BI
2 26 (2.51%) SQL Server
3 14 (1.35%) Azure SQL Database
4 10 (0.97%) MySQL
5 8 (0.77%) Oracle Database
6 4 (0.39%) PostgreSQL
6 4 (0.39%) Relational Database
7 3 (0.29%) MongoDB
8 2 (0.19%) DynamoDB
8 2 (0.19%) Oracle BI Publisher
9 1 (0.097%) Oracle Exadata
9 1 (0.097%) RDBMS
9 1 (0.097%) Tableau
Development Applications
1 62 (5.99%) JIRA
2 11 (1.06%) GitLab
3 4 (0.39%) Atlassian Bamboo
3 4 (0.39%) Bitbucket
3 4 (0.39%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.097%) Cucumber
5 1 (0.097%) Postman
5 1 (0.097%) REST Assured
General
1 541 (52.27%) Social Skills
2 203 (19.61%) Finance
3 122 (11.79%) Analytical Skills
4 107 (10.34%) Law
5 99 (9.57%) Public Sector
6 88 (8.50%) Legal
7 62 (5.99%) Banking
8 48 (4.64%) Swedish Language
9 46 (4.44%) Organisational Skills
10 45 (4.35%) Influencing Skills
11 43 (4.15%) Inclusion and Diversity
12 33 (3.19%) Manufacturing
13 28 (2.71%) Retail
14 22 (2.13%) Games
15 21 (2.03%) French Language
15 21 (2.03%) Presentation Skills
15 21 (2.03%) Telecoms
16 12 (1.16%) Advertising
16 12 (1.16%) Documentation Skills
17 11 (1.06%) Aerospace
Job Titles
1 199 (19.23%) Analyst
2 168 (16.23%) Senior
3 158 (15.27%) IT Manager
4 140 (13.53%) Service Manager
5 101 (9.76%) Service Analyst
6 97 (9.37%) IT Services Manager
7 89 (8.60%) Service Desk Analyst
8 87 (8.41%) Senior Manager
9 81 (7.83%) IT Support
10 79 (7.63%) Support Analyst
11 69 (6.67%) Lead
12 67 (6.47%) Support Engineer
13 62 (5.99%) Architect
14 49 (4.73%) Applications Support
14 49 (4.73%) Resilience Manager
15 48 (4.64%) IT Analyst
16 43 (4.15%) IT Engineer
17 40 (3.86%) IT Support Engineer
18 37 (3.57%) Infrastructure Engineer
19 36 (3.48%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.83%) Middleware
2 15 (1.45%) REST
2 15 (1.45%) SOAP
3 10 (0.97%) .NET
4 6 (0.58%) CSS
4 6 (0.58%) HTML
4 6 (0.58%) Web Services
5 5 (0.48%) OAuth
5 5 (0.48%) OpenID
6 4 (0.39%) EDI
6 4 (0.39%) YAML
7 3 (0.29%) AngularJS
7 3 (0.29%) React
8 2 (0.19%) 802.1X
8 2 (0.19%) Gherkin
8 2 (0.19%) Jest
8 2 (0.19%) Kafka
8 2 (0.19%) RabbitMQ
8 2 (0.19%) SAP Fiori
8 2 (0.19%) Spring Boot
Miscellaneous
1 60 (5.80%) Cyber Threat
2 39 (3.77%) Management Information System
2 39 (3.77%) Onboarding
3 34 (3.29%) Self-Motivation
4 32 (3.09%) Cyberattack
5 31 (3.00%) Data Centre
6 26 (2.51%) Enterprise Software
7 24 (2.32%) Hybrid Cloud
8 23 (2.22%) CMDB
8 23 (2.22%) Driving Licence
9 20 (1.93%) Product Ownership
10 12 (1.16%) Cloud Native
11 11 (1.06%) Client/Server
12 10 (0.97%) Operational Technology
13 9 (0.87%) PKI
14 8 (0.77%) Analytical Mindset
14 8 (0.77%) AS400
14 8 (0.77%) Legacy Systems
15 7 (0.68%) LIMS
16 6 (0.58%) Greenfield Project
Operating Systems
1 172 (16.62%) Windows
2 57 (5.51%) Windows Server
3 29 (2.80%) Linux
4 27 (2.61%) Windows 10
5 16 (1.55%) Android
6 15 (1.45%) Apple iOS
7 14 (1.35%) Mac OS
8 9 (0.87%) Unix
9 7 (0.68%) Red Hat Enterprise Linux
10 5 (0.48%) Windows Server 2016
10 5 (0.48%) Windows Server 2019
11 4 (0.39%) CentOS
12 3 (0.29%) Debian
12 3 (0.29%) VMS
13 1 (0.097%) AIX
13 1 (0.097%) Solaris
13 1 (0.097%) Ubuntu
Processes & Methodologies
1 368 (35.56%) Continuous Improvement
2 311 (30.05%) ITSM
3 293 (28.31%) Problem-Solving
4 271 (26.18%) Service Management
5 216 (20.87%) Customer Service
6 203 (19.61%) Agile
6 203 (19.61%) Stakeholder Engagement
7 200 (19.32%) Stakeholder Management
8 188 (18.16%) Service Delivery
9 174 (16.81%) Mentoring
10 165 (15.94%) Project Delivery
11 156 (15.07%) Cybersecurity
12 141 (13.62%) PRINCE2
13 128 (12.37%) DevOps
13 128 (12.37%) Information Security
14 117 (11.30%) Change Management
15 116 (11.21%) AI
16 111 (10.72%) Collaborative Working
17 101 (9.76%) Project Management
17 101 (9.76%) TOGAF
Programming Languages
1 85 (8.21%) PowerShell
2 66 (6.38%) SQL
3 30 (2.90%) Python
4 28 (2.71%) JavaScript
5 14 (1.35%) Bash
6 9 (0.87%) Java
7 8 (0.77%) Clojure
7 8 (0.77%) RPG
8 7 (0.68%) T-SQL
9 6 (0.58%) Bicep
9 6 (0.58%) C#
10 3 (0.29%) Korn
10 3 (0.29%) PL/SQL
10 3 (0.29%) Ruby
11 2 (0.19%) Google Apps Script
11 2 (0.19%) Groovy
11 2 (0.19%) TypeScript
12 1 (0.097%) Apex Code
12 1 (0.097%) Shell Script
12 1 (0.097%) VBScript
Qualifications
1 229 (22.13%) Degree
2 115 (11.11%) CISSP
2 115 (11.11%) Security Cleared
3 113 (10.92%) CISM
4 108 (10.43%) ITIL Certification
5 103 (9.95%) Microsoft Certification
6 84 (8.12%) AWS Certification
7 82 (7.92%) SC Cleared
8 71 (6.86%) MCSE
9 64 (6.18%) DBS Check
10 61 (5.89%) A+ Certification
11 60 (5.80%) Network+ Certification
12 50 (4.83%) PMP
13 48 (4.64%) Azure Certification
14 46 (4.44%) PMI Certification
15 34 (3.29%) Cisco Certification
16 31 (3.00%) DV Cleared
17 25 (2.42%) PRINCE2 Practitioner
18 24 (2.32%) Computer Science Degree
19 22 (2.13%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 101 (9.76%) QA
2 94 (9.08%) SLA
3 79 (7.63%) NIST
4 55 (5.31%) ISO 22301
5 52 (5.02%) GDPR
6 48 (4.64%) ISO/IEC 27001
7 47 (4.54%) Cyber Essentials
8 20 (1.93%) Cyber Essentials PLUS
8 20 (1.93%) PCI DSS
9 15 (1.45%) ISO/IEC 20000
10 13 (1.26%) COBIT
10 13 (1.26%) ISO 9001
11 10 (0.97%) PMO
12 9 (0.87%) Data Quality
13 7 (0.68%) GxP
14 6 (0.58%) GRC
15 5 (0.48%) Accessibility
16 4 (0.39%) Def Stans
16 4 (0.39%) ISO 9000
16 4 (0.39%) ISO/IEC 15288
System Software
1 191 (18.45%) Active Directory
2 32 (3.09%) Hyper-V
3 31 (3.00%) VMware Infrastructure
4 9 (0.87%) BitLocker
5 8 (0.77%) VMware NSX
5 8 (0.77%) vSphere
6 7 (0.68%) Docker
6 7 (0.68%) Virtual Machines
7 5 (0.48%) Virtual Desktop
7 5 (0.48%) VMware ESXi
8 4 (0.39%) KVM
8 4 (0.39%) Slurm Workload Manager
9 3 (0.29%) Microsoft Virtual Server
9 3 (0.29%) Terminal Services
9 3 (0.29%) Virtual Servers
10 2 (0.19%) Citrix Hypervisor
10 2 (0.19%) Oracle RAC
11 1 (0.097%) GPFS
11 1 (0.097%) Lustre
Systems Management
1 146 (14.11%) Microsoft Intune
2 38 (3.67%) Ansible
3 35 (3.38%) SCCM
4 31 (3.00%) Terraform
5 20 (1.93%) Grafana
6 18 (1.74%) Kubernetes
7 12 (1.16%) ZABBIX
8 8 (0.77%) Single Sign-On
9 7 (0.68%) FortiGate
10 6 (0.58%) Graylog
10 6 (0.58%) Jamf Pro
10 6 (0.58%) Systems Management Server (SMS)
11 5 (0.48%) Puppet
11 5 (0.48%) vCenter Server
12 4 (0.39%) Autotask
12 4 (0.39%) Prometheus
12 4 (0.39%) Proxmox
13 3 (0.29%) Check_MK
14 2 (0.19%) HP Fortify
14 2 (0.19%) Salt
Vendors
1 433 (41.84%) Microsoft
2 219 (21.16%) ServiceNow
3 54 (5.22%) CyberArk
4 40 (3.86%) VMware
5 38 (3.67%) Cisco
6 28 (2.71%) Remedy
7 26 (2.51%) Fortinet
7 26 (2.51%) SonicWALL
8 20 (1.93%) BMC
9 19 (1.84%) Oracle
10 11 (1.06%) Apple
10 11 (1.06%) Dynatrace
10 11 (1.06%) Palo Alto
10 11 (1.06%) Veeam
10 11 (1.06%) YouTube
11 10 (0.97%) Meraki
11 10 (0.97%) Salesforce
12 9 (0.87%) SAP
12 9 (0.87%) Splunk
13 8 (0.77%) IFS