Period
to

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 23 May 2022 with a comparison to the same period in the previous 2 years.

ITIL
UK > Work from Home
6 months to
23 May 2022
Same period 2021 Same period 2020
Rank 83 96 94
Rank change year-on-year +13 -2 -33
Permanent jobs citing ITIL 2,977 1,082 317
As % of all permanent jobs with a WFH option 4.17% 3.43% 3.43%
As % of the Processes & Methodologies category 4.32% 3.64% 3.69%
Number of salaries quoted 2,472 955 257
10th Percentile £29,750 £26,750 £33,750
25th Percentile £40,000 £35,625 £43,653
Median annual salary (50th Percentile) £52,500 £47,500 £57,500
Median % change year-on-year +10.53% -17.39% +15.00%
75th Percentile £65,000 £62,500 £72,500
90th Percentile £77,225 £77,500 £85,000
UK median annual salary £48,500 £46,000 £47,500
% change year-on-year +5.43% -3.16% +5.56%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

All Process and Methodology Skills
Work from Home
Permanent vacancies with a requirement for process or methodology skills 68,842 29,747 8,587
As % of all permanent jobs with a WFH option 96.40% 94.29% 92.88%
Number of salaries quoted 40,792 24,406 7,311
10th Percentile £36,250 £33,750 £35,000
25th Percentile £46,250 £41,750 £42,500
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -4.35%
75th Percentile £80,000 £73,750 £75,000
90th Percentile £95,000 £87,500 £87,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

ITIL
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ITIL as a proportion of all IT jobs advertised.

ITIL trend for jobs with a WFH option

ITIL
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing ITIL.

ITIL salary trend for jobs with a WFH option

ITIL
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing ITIL over the 6 months to 23 May 2022.

ITIL salary histogram for jobs with a WFH option

For the 6 months to 23 May 2022, ITIL job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with a WFH option and a requirement for ITIL.

1 1,115 (37.45%) Microsoft
2 934 (31.37%) Social Skills
3 829 (27.85%) Azure
4 765 (25.70%) Windows
5 683 (22.94%) Service Management
6 624 (20.96%) Microsoft 365
7 606 (20.36%) Agile
8 587 (19.72%) Service Delivery
9 578 (19.42%) Finance
10 554 (18.61%) Active Directory
11 471 (15.82%) Change Management
12 456 (15.32%) Degree
13 427 (14.34%) Problem-Solving
14 422 (14.18%) Project Management
15 400 (13.44%) SQL
16 386 (12.97%) ITSM
17 373 (12.53%) Analytical Skills
18 351 (11.79%) Incident Management
19 342 (11.49%) SLA
20 338 (11.35%) VMware
20 338 (11.35%) AWS
21 327 (10.98%) Windows Server
22 312 (10.48%) Security Cleared
23 307 (10.31%) Problem Management
24 301 (10.11%) Firewall
25 299 (10.04%) DevOps
26 282 (9.47%) SQL Server
27 280 (9.41%) Public Sector
28 273 (9.17%) SC Cleared
29 271 (9.10%) ITIL Certification

ITIL
Co-occurring IT Skills with a WFH Option by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 145 (4.87%) SharePoint
2 51 (1.71%) MS Exchange
3 50 (1.68%) Confluence
4 49 (1.65%) Apache
5 31 (1.04%) IIS
6 21 (0.71%) CMS
7 20 (0.67%) Skype for Business
8 16 (0.54%) Oracle Workflow
9 14 (0.47%) ArcGIS
10 11 (0.37%) Apache Spark
10 11 (0.37%) Tomcat
11 9 (0.30%) Elasticsearch
12 7 (0.24%) Exchange Server 2013
13 6 (0.20%) Jetty
14 5 (0.17%) Oracle SOA Suite
14 5 (0.17%) WordPress
15 4 (0.13%) Drupal
15 4 (0.13%) Umbraco
16 3 (0.10%) Ethereum
16 3 (0.10%) OpenStack
Applications
1 228 (7.66%) Microsoft Office
2 94 (3.16%) Microsoft Excel
3 47 (1.58%) MS Visio
4 37 (1.24%) Microsoft PowerPoint
5 26 (0.87%) Microsoft Project
6 6 (0.20%) Chatbot
7 1 (0.034%) Adobe Illustrator
7 1 (0.034%) Adobe Premiere
7 1 (0.034%) Spreadsheet
Business Applications
1 58 (1.95%) Dynamics CRM
2 43 (1.44%) NetSuite
3 31 (1.04%) Remedy ITSM
4 21 (0.71%) Maximo
4 21 (0.71%) Sentinel
5 20 (0.67%) Dynamics NAV
6 13 (0.44%) Oracle EBS
7 12 (0.40%) Dynamics AX
8 6 (0.20%) Oracle Financials
8 6 (0.20%) Oracle iProcurement
9 5 (0.17%) assyst
10 4 (0.13%) Salesforce.com CRM
10 4 (0.13%) SAP WM
11 3 (0.10%) Eikon
11 3 (0.10%) Workfront
12 2 (0.067%) Oracle Assets
12 2 (0.067%) Oracle Cash Management
12 2 (0.067%) Oracle Payables
12 2 (0.067%) Oracle Receivables
12 2 (0.067%) Sparx Enterprise Architect
Cloud Services
1 829 (27.85%) Azure
2 624 (20.96%) Microsoft 365
3 338 (11.35%) AWS
4 158 (5.31%) Azure Active Directory
5 144 (4.84%) SaaS
6 94 (3.16%) Power Platform
7 79 (2.65%) IaaS
8 76 (2.55%) PaaS
9 60 (2.02%) Dynamics 365
10 59 (1.98%) Amazon EC2
10 59 (1.98%) GCP
11 51 (1.71%) Amazon S3
12 49 (1.65%) Serverless
13 45 (1.51%) Azure Sentinel
14 43 (1.44%) Google Workspace
14 43 (1.44%) OneDrive
15 40 (1.34%) Cloud Computing
16 39 (1.31%) Virtual Private Cloud
17 38 (1.28%) Amazon ECS
18 36 (1.21%) AWS Lambda
Communications & Networking
1 301 (10.11%) Firewall
2 185 (6.21%) LAN
3 180 (6.05%) WAN
4 179 (6.01%) DNS
5 171 (5.74%) VPN
6 135 (4.53%) DHCP
7 106 (3.56%) TCP/IP
8 88 (2.96%) Wi-Fi
9 87 (2.92%) VoIP
10 64 (2.15%) SAN
11 63 (2.12%) Network Security
12 56 (1.88%) Wireless
13 43 (1.44%) Fibre Channel
13 43 (1.44%) Internet
14 37 (1.24%) VLAN
15 36 (1.21%) NAS
16 33 (1.11%) SSL
17 32 (1.07%) MPLS
18 28 (0.94%) BGP
19 26 (0.87%) Cisco Nexus
Database & Business Intelligence
1 282 (9.47%) SQL Server
2 69 (2.32%) Power BI
3 66 (2.22%) Data Warehouse
4 53 (1.78%) Amazon RDS
5 50 (1.68%) MySQL
6 37 (1.24%) Oracle Database
7 35 (1.18%) SQL Server Integration Services
8 33 (1.11%) PostgreSQL
8 33 (1.11%) SQL Server Reporting Services
9 27 (0.91%) Relational Database
10 23 (0.77%) Big Data
11 21 (0.71%) Electronic Patient Records
11 21 (0.71%) Oracle Database 12c
12 20 (0.67%) Oracle Database 10g
13 19 (0.64%) Azure SQL Database
13 19 (0.64%) Metadata
14 17 (0.57%) Data Lake
14 17 (0.57%) InfluxDB
15 16 (0.54%) NoSQL
15 16 (0.54%) Oracle9i Database
Development Applications
1 96 (3.22%) JIRA
2 62 (2.08%) Git (software)
3 47 (1.58%) Jenkins
4 42 (1.41%) Visual Studio
5 24 (0.81%) Octopus Deploy
6 14 (0.47%) Browser DevTools
6 14 (0.47%) GitLab
7 11 (0.37%) Team Foundation Server
8 10 (0.34%) JMeter
8 10 (0.34%) Selenium
8 10 (0.34%) Serenity BDD
9 8 (0.27%) Subversion
10 7 (0.24%) Bitbucket
11 6 (0.20%) VSS/SourceSafe
12 5 (0.17%) Sonatype Nexus
12 5 (0.17%) Visual Studio Code
12 5 (0.17%) Visual Studio Team System
13 4 (0.13%) Maven
13 4 (0.13%) PostCSS
14 3 (0.10%) Travis CI
General
1 934 (31.37%) Social Skills
2 578 (19.42%) Finance
3 373 (12.53%) Analytical Skills
4 280 (9.41%) Public Sector
5 140 (4.70%) Telecoms
6 114 (3.83%) Inclusion and Diversity
7 112 (3.76%) Law
8 109 (3.66%) Organisational Skills
9 104 (3.49%) Retail
10 98 (3.29%) Influencing Skills
11 95 (3.19%) Legal
12 83 (2.79%) Marketing
13 75 (2.52%) Presentation Skills
14 68 (2.28%) Manufacturing
15 65 (2.18%) Documentation Skills
16 54 (1.81%) Local Government
17 46 (1.55%) Advertising
17 46 (1.55%) Electronics
18 27 (0.91%) Games
19 23 (0.77%) Banking
Job Titles
1 567 (19.05%) Analyst
2 297 (9.98%) Service Manager
3 255 (8.57%) IT Manager
4 188 (6.32%) Architect
5 177 (5.95%) Support Analyst
6 150 (5.04%) Applications Support
7 137 (4.60%) Support Engineer
8 134 (4.50%) Infrastructure Engineer
9 129 (4.33%) IT Support
10 121 (4.06%) Network Engineer
10 121 (4.06%) Service Analyst
11 105 (3.53%) IT Services Manager
12 102 (3.43%) Administrator
13 101 (3.39%) Project Manager
14 100 (3.36%) Delivery Manager
15 93 (3.12%) IT Analyst
16 89 (2.99%) Developer
17 85 (2.86%) Applications Support Analyst
17 85 (2.86%) Service Delivery Manager
18 83 (2.79%) Consultant
Libraries, Frameworks & Software Standards
1 101 (3.39%) HTML
2 85 (2.86%) Web Services
3 80 (2.69%) XML
4 74 (2.49%) .NET
5 65 (2.18%) CSS
6 42 (1.41%) Kafka
6 42 (1.41%) LDAP
6 42 (1.41%) RESTful
7 35 (1.18%) SOAP
8 34 (1.14%) JSON
9 26 (0.87%) HTML5
10 24 (0.81%) Middleware
10 24 (0.81%) REST
11 21 (0.71%) ASP.NET
11 21 (0.71%) WebSockets
12 19 (0.64%) AngularJS
13 16 (0.54%) EDI
13 16 (0.54%) SAML
14 14 (0.47%) .NET Framework
14 14 (0.47%) Ajax
Miscellaneous
1 189 (6.35%) Management Information System
2 170 (5.71%) Data Centre
3 136 (4.57%) Self-Motivation
4 91 (3.06%) Public Cloud
5 71 (2.38%) NHS
6 60 (2.02%) Replication
7 56 (1.88%) Virtual Team
8 55 (1.85%) Enterprise Software
9 51 (1.71%) CMDB
10 39 (1.31%) Clustering
11 36 (1.21%) Analytical Mindset
11 36 (1.21%) Hybrid Cloud
12 35 (1.18%) User Experience
13 33 (1.11%) Driving Licence
14 26 (0.87%) Cyberattack
15 25 (0.84%) Cyber Defence
15 25 (0.84%) Video Conferencing
16 20 (0.67%) Data Structures
16 20 (0.67%) IoT
17 18 (0.60%) Greenfield Project
Operating Systems
1 765 (25.70%) Windows
2 327 (10.98%) Windows Server
3 261 (8.77%) Linux
4 169 (5.68%) Windows 10
5 114 (3.83%) Unix
6 97 (3.26%) Windows Server 2012
7 87 (2.92%) Windows Server 2016
8 46 (1.55%) Apple iOS
9 39 (1.31%) Red Hat Enterprise Linux
9 39 (1.31%) Windows Server 2008
10 37 (1.24%) CentOS
10 37 (1.24%) Solaris
11 34 (1.14%) Windows Server 2019
12 32 (1.07%) Android
13 25 (0.84%) Mac OS
14 21 (0.71%) AIX
15 20 (0.67%) Windows Server 2003
16 18 (0.60%) Windows 7
17 17 (0.57%) Ubuntu
18 9 (0.30%) Mac OS X
Processes & Methodologies
1 683 (22.94%) Service Management
2 606 (20.36%) Agile
3 587 (19.72%) Service Delivery
4 471 (15.82%) Change Management
5 427 (14.34%) Problem-Solving
6 422 (14.18%) Project Management
7 386 (12.97%) ITSM
8 351 (11.79%) Incident Management
9 307 (10.31%) Problem Management
10 299 (10.04%) DevOps
11 266 (8.94%) Continuous Improvement
12 256 (8.60%) Cybersecurity
13 249 (8.36%) Project Delivery
14 246 (8.26%) Migration
15 243 (8.16%) ITIL V3
16 241 (8.10%) PRINCE2
16 241 (8.10%) Stakeholder Management
17 222 (7.46%) Infrastructure Engineering
18 201 (6.75%) Business Intelligence
19 194 (6.52%) Mentoring
Programming Languages
1 400 (13.44%) SQL
2 262 (8.80%) PowerShell
3 160 (5.37%) JavaScript
4 155 (5.21%) Python
5 89 (2.99%) C#
6 57 (1.91%) Bash
7 48 (1.61%) Java
8 43 (1.44%) T-SQL
9 37 (1.24%) PL/SQL
10 36 (1.21%) C
11 27 (0.91%) PHP
12 24 (0.81%) Shell Script
13 21 (0.71%) SAPscript
14 19 (0.64%) Perl
15 16 (0.54%) VB.NET
16 12 (0.40%) Ruby
17 11 (0.37%) Go
17 11 (0.37%) Kotlin
17 11 (0.37%) VB
18 10 (0.34%) VBA
Qualifications
1 456 (15.32%) Degree
2 312 (10.48%) Security Cleared
3 273 (9.17%) SC Cleared
4 271 (9.10%) ITIL Certification
5 159 (5.34%) Microsoft Certification
6 129 (4.33%) Cisco Certification
7 91 (3.06%) MCSE
8 81 (2.72%) CISSP
9 75 (2.52%) ITIL Foundation Certificate
10 74 (2.49%) CCNP
11 73 (2.45%) CCNA
12 64 (2.15%) DBS Check
13 59 (1.98%) CISM
14 49 (1.65%) CISA
15 43 (1.44%) MCSA
16 41 (1.38%) Computer Science Degree
17 37 (1.24%) CCIE
18 31 (1.04%) PMI Certification
19 30 (1.01%) MCP
20 28 (0.94%) Master's Degree
Quality Assurance & Compliance
1 342 (11.49%) SLA
2 176 (5.91%) ISO/IEC 27001
3 100 (3.36%) QA
4 80 (2.69%) Cyber Essentials
5 69 (2.32%) GDPR
6 68 (2.28%) COBIT
7 44 (1.48%) NIST
8 42 (1.41%) PMO
9 39 (1.31%) NCSC
10 34 (1.14%) ISO 9001
10 34 (1.14%) Sarbanes-Oxley
11 33 (1.11%) PCI DSS
12 29 (0.97%) ITGC
13 27 (0.91%) SOC 2
14 25 (0.84%) COSO
14 25 (0.84%) Cyber Essentials PLUS
14 25 (0.84%) SOC 1
15 18 (0.60%) GRC
16 13 (0.44%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
17 12 (0.40%) HL7
System Software
1 554 (18.61%) Active Directory
2 241 (8.10%) VMware Infrastructure
3 95 (3.19%) Hyper-V
4 91 (3.06%) Docker
5 69 (2.32%) vSphere
6 41 (1.38%) XenApp
7 34 (1.14%) Virtual Servers
8 32 (1.07%) Virtual Desktop
9 23 (0.77%) XenDesktop
10 21 (0.71%) Apache ZooKeeper
10 21 (0.71%) Virtual Machines
11 18 (0.60%) VMware ESXi
12 12 (0.40%) NFS
12 12 (0.40%) Terminal Services
13 10 (0.34%) Microsoft App-V
14 6 (0.20%) Citrix Hypervisor
14 6 (0.20%) iptables
15 5 (0.17%) Veritas Volume Manager
15 5 (0.17%) VirtualBox
16 4 (0.13%) Microsoft Virtual Server
Systems Management
1 197 (6.62%) SCCM
2 116 (3.90%) Microsoft Intune
3 114 (3.83%) Kubernetes
4 98 (3.29%) Ansible
5 73 (2.45%) Terraform
6 40 (1.34%) SCOM
7 34 (1.14%) Single Sign-On
8 33 (1.11%) SCSM
9 31 (1.04%) WSUS
10 28 (0.94%) Active Directory Federation Services
11 22 (0.74%) NetBackup
12 21 (0.71%) Jamf Pro
13 20 (0.67%) Prometheus
14 18 (0.60%) Grafana
15 16 (0.54%) Nagios
16 13 (0.44%) HP UCMDB
17 11 (0.37%) FortiGate
17 11 (0.37%) Microsoft Clustering
17 11 (0.37%) Opscode Chef
18 10 (0.34%) vCenter Server
Vendors
1 1,115 (37.45%) Microsoft
2 338 (11.35%) VMware
3 234 (7.86%) Cisco
3 234 (7.86%) ServiceNow
4 187 (6.28%) Oracle
5 180 (6.05%) Citrix
6 98 (3.29%) SAP
7 95 (3.19%) Apple
8 79 (2.65%) SolarWinds
9 76 (2.55%) HP
10 75 (2.52%) Google
11 66 (2.22%) Red Hat
12 61 (2.05%) CheckPoint
13 60 (2.02%) Adobe
14 57 (1.91%) Palo Alto
15 49 (1.65%) F5
16 47 (1.58%) Snow
17 46 (1.55%) IBM
17 46 (1.55%) Salesforce.com
18 43 (1.44%) Northgate