Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 9 February 2026, with comparisons to the same periods in the previous two years.

6 months to
9 Feb 2026
Same period 2025 Same period 2024
Rank 38 42 45
Rank change year-on-year +4 +3 +15
Permanent jobs citing ITIL 894 972 1,595
As % of all permanent jobs with remote/hybrid work options 5.59% 6.16% 5.76%
As % of the Processes & Methodologies category 6.47% 6.51% 6.22%
Number of salaries quoted 527 563 1,322
10th Percentile £29,000 £31,250 £30,775
25th Percentile £35,000 £40,560 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £52,686
Median % change year-on-year -9.09% +4.39% +5.37%
75th Percentile £67,500 £67,375 £65,000
90th Percentile £85,000 £80,000 £79,900
UK median annual salary £50,000 £51,000 £50,000
% change year-on-year -1.96% +2.00% +4.17%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,823 14,932 25,659
As % of all permanent jobs with a WFH option 86.43% 94.64% 92.68%
Number of salaries quoted 8,809 8,819 21,220
10th Percentile £30,000 £36,250 £35,000
25th Percentile £42,500 £47,500 £43,750
Median annual salary (50th Percentile) £60,000 £62,500 £57,965
Median % change year-on-year -4.00% +7.82% -7.26%
75th Percentile £80,000 £82,500 £77,500
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 9 February 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 81 (9.06%) SharePoint
2 61 (6.82%) Microsoft Exchange
3 12 (1.34%) Tomcat
3 12 (1.34%) WebSphere
3 12 (1.34%) WebSphere Application Server
4 6 (0.67%) Confluence
5 3 (0.34%) HCL Domino
5 3 (0.34%) HCL Notes
5 3 (0.34%) IIS
5 3 (0.34%) OpenStack
6 1 (0.11%) CMS
6 1 (0.11%) Oracle Workflow
Applications
1 227 (25.39%) Microsoft Office
2 29 (3.24%) Microsoft Excel
3 20 (2.24%) Microsoft Project
4 9 (1.01%) MS Visio
5 5 (0.56%) Microsoft PowerPoint
6 2 (0.22%) AutoCAD
7 1 (0.11%) Chatbot
Business Applications
1 19 (2.13%) Remedy ITSM
2 12 (1.34%) NEC Housing
3 5 (0.56%) Dynamics CRM
3 5 (0.56%) SAP S/4HANA
4 3 (0.34%) Oracle EBS
4 3 (0.34%) Sage 200
4 3 (0.34%) Sage 50
4 3 (0.34%) Sage CRM
5 2 (0.22%) Adaptiv
5 2 (0.22%) Dynamics AX
6 1 (0.11%) assyst
6 1 (0.11%) Elite 3E
6 1 (0.11%) Raiser’s Edge
6 1 (0.11%) SAP GRC
6 1 (0.11%) Shopify
Cloud Services
1 385 (43.06%) Microsoft 365
2 227 (25.39%) Azure
3 199 (22.26%) AWS
4 147 (16.44%) Entra ID
5 43 (4.81%) Power Platform
6 31 (3.47%) SaaS
7 27 (3.02%) Azure DevOps
8 20 (2.24%) Azure Monitor
9 18 (2.01%) OneDrive
10 16 (1.79%) Mimecast
11 14 (1.57%) Dynamics 365
12 13 (1.45%) PowerApps
13 12 (1.34%) GCP
13 12 (1.34%) IaaS
13 12 (1.34%) PaaS
14 10 (1.12%) AWS CloudFormation
15 9 (1.01%) Datadog
15 9 (1.01%) Microsoft Purview
16 8 (0.89%) GitHub
16 8 (0.89%) Google Workspace
Communications & Networking
1 59 (6.60%) DNS
2 56 (6.26%) Firewall
3 54 (6.04%) VPN
4 41 (4.59%) WAN
5 34 (3.80%) DHCP
6 33 (3.69%) Wi-Fi
7 32 (3.58%) LAN
8 27 (3.02%) TCP/IP
9 25 (2.80%) SSL
10 24 (2.68%) VoIP
11 23 (2.57%) SD-WAN
12 21 (2.35%) VLAN
13 16 (1.79%) Network Security
14 11 (1.23%) Telnet
15 8 (0.89%) HTTP
16 7 (0.78%) IP Telephony
17 6 (0.67%) Structured Cabling
17 6 (0.67%) Unified Communications
18 5 (0.56%) Intrusion Detection
18 5 (0.56%) Remote Desktop
Database & Business Intelligence
1 32 (3.58%) Power BI
2 24 (2.68%) SQL Server
3 12 (1.34%) Azure SQL Database
3 12 (1.34%) DB2
3 12 (1.34%) PostgreSQL
4 5 (0.56%) NoSQL
5 4 (0.45%) Amazon RDS
5 4 (0.45%) MySQL
5 4 (0.45%) Oracle Database
5 4 (0.45%) Tableau
6 3 (0.34%) Crystal Reports
7 2 (0.22%) Data Lake
7 2 (0.22%) Oracle Reports
7 2 (0.22%) Relational Database
7 2 (0.22%) SAP HANA
7 2 (0.22%) SQL Server Integration Services
8 1 (0.11%) Data Warehouse
8 1 (0.11%) InfluxDB
8 1 (0.11%) Metadata
8 1 (0.11%) SQL Server Reporting Services
Development Applications
1 47 (5.26%) JIRA
2 8 (0.89%) GitLab
3 5 (0.56%) Jenkins
4 2 (0.22%) Rational Rhapsody
5 1 (0.11%) Visual Studio
General
1 467 (52.24%) Social Skills
2 154 (17.23%) Finance
3 119 (13.31%) French Language
4 95 (10.63%) Swedish Language
5 74 (8.28%) Analytical Skills
6 68 (7.61%) Back Office
7 53 (5.93%) Public Sector
8 44 (4.92%) Organisational Skills
9 39 (4.36%) Banking
10 37 (4.14%) Law
11 29 (3.24%) Inclusion and Diversity
12 23 (2.57%) Retail
13 22 (2.46%) Legal
14 19 (2.13%) Telecoms
15 14 (1.57%) Documentation Skills
16 13 (1.45%) Manufacturing
17 12 (1.34%) Presentation Skills
18 10 (1.12%) Influencing Skills
19 8 (0.89%) Front Office
19 8 (0.89%) Investment Banking
Job Titles
1 247 (27.63%) Analyst
2 151 (16.89%) Service Analyst
3 141 (15.77%) Service Desk Analyst
4 122 (13.65%) Support Engineer
5 104 (11.63%) Lead
6 78 (8.72%) Support Analyst
7 73 (8.17%) IT Support
8 70 (7.83%) Desktop Support
8 70 (7.83%) IT Analyst
9 64 (7.16%) Service Manager
10 62 (6.94%) Desktop Engineer
10 62 (6.94%) Desktop Support Engineer
10 62 (6.94%) Site Engineer
11 60 (6.71%) Senior
12 56 (6.26%) IT Manager
13 51 (5.70%) Applications Support
14 40 (4.47%) IT Support Analyst
15 36 (4.03%) IT Engineer
16 32 (3.58%) Delivery Manager
17 31 (3.47%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 13 (1.45%) CSS
1 13 (1.45%) HTML
1 13 (1.45%) JSON
1 13 (1.45%) LDAP
2 12 (1.34%) LAPP Stack
2 12 (1.34%) WebSphere MQ
3 11 (1.23%) XML
4 8 (0.89%) FIX Protocol
5 7 (0.78%) EDI
5 7 (0.78%) REST
5 7 (0.78%) SOAP
6 5 (0.56%) Elastic Stack
6 5 (0.56%) Middleware
7 4 (0.45%) Web Services
8 3 (0.34%) OAuth
8 3 (0.34%) OpenTelemetry
9 2 (0.22%) .NET
9 2 (0.22%) AngularJS
9 2 (0.22%) OpenID
9 2 (0.22%) SAP Fiori
Miscellaneous
1 76 (8.50%) Security Operations Centre
2 72 (8.05%) Operational Technology
3 70 (7.83%) Cyber Threat
4 68 (7.61%) Cyber Kill Chain
5 44 (4.92%) Management Information System
5 44 (4.92%) Onboarding
6 34 (3.80%) Driving Licence
7 29 (3.24%) Product Ownership
8 28 (3.13%) Data Centre
9 24 (2.68%) CMDB
10 18 (2.01%) Enterprise Software
11 15 (1.68%) Linux Command Line
12 14 (1.57%) Legacy Systems
13 13 (1.45%) Security Posture
14 12 (1.34%) Client/Server
15 11 (1.23%) Social Media
16 9 (1.01%) Self-Motivation
17 8 (0.89%) Fixed Income
17 8 (0.89%) Hybrid Cloud
17 8 (0.89%) Video Conferencing
Operating Systems
1 267 (29.87%) Windows
2 92 (10.29%) Windows 10
3 82 (9.17%) Linux
4 77 (8.61%) Windows Server
5 29 (3.24%) Unix
6 16 (1.79%) Red Hat Enterprise Linux
7 10 (1.12%) Apple iOS
7 10 (1.12%) Mac OS
8 8 (0.89%) Android
8 8 (0.89%) VMS
9 4 (0.45%) Windows Server 2016
10 2 (0.22%) Ubuntu
10 2 (0.22%) Windows Server 2012
11 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 301 (33.67%) Customer Service
2 287 (32.10%) ITSM
3 218 (24.38%) Continuous Improvement
4 175 (19.57%) Service Management
5 174 (19.46%) Problem-Solving
6 154 (17.23%) Mentoring
7 150 (16.78%) Coaching
7 150 (16.78%) Roadmaps
8 145 (16.22%) Service Delivery
9 140 (15.66%) Cybersecurity
10 137 (15.32%) Stakeholder Management
11 128 (14.32%) Performance Metrics
12 109 (12.19%) Analytics
13 106 (11.86%) Technology Roadmap
14 104 (11.63%) Asset Management
15 101 (11.30%) Business Strategy
16 96 (10.74%) Risk Management
17 94 (10.51%) Change Management
18 92 (10.29%) Agile
19 89 (9.96%) DevOps
Programming Languages
1 96 (10.74%) PowerShell
2 63 (7.05%) SQL
3 61 (6.82%) Python
4 32 (3.58%) Bash
5 25 (2.80%) JavaScript
6 11 (1.23%) Bicep
7 6 (0.67%) T-SQL
8 5 (0.56%) C#
9 4 (0.45%) Perl
9 4 (0.45%) R
10 2 (0.22%) Google Apps Script
10 2 (0.22%) Java
11 1 (0.11%) PL/SQL
11 1 (0.11%) VB.NET
Qualifications
1 289 (32.33%) Degree
2 185 (20.69%) Microsoft Certification
3 150 (16.78%) AWS Certification
4 132 (14.77%) MCSE
5 116 (12.98%) Security Cleared
6 106 (11.86%) SC Cleared
7 60 (6.71%) CTC Cleared
8 49 (5.48%) ITIL Foundation Certificate
9 43 (4.81%) Cisco Certification
10 40 (4.47%) ITIL Certification
11 35 (3.91%) Azure Certification
12 31 (3.47%) CCNA
13 25 (2.80%) CISSP
14 23 (2.57%) Computer Science Degree
15 22 (2.46%) CCNP
16 21 (2.35%) DBS Check
17 19 (2.13%) PMI Certification
18 17 (1.90%) Network+ Certification
19 16 (1.79%) BPSS Clearance
19 16 (1.79%) PMP
Quality Assurance & Compliance
1 139 (15.55%) QA
2 126 (14.09%) SLA
3 113 (12.64%) ISO/IEC 27001
4 80 (8.95%) NIST
5 68 (7.61%) ISO/IEC 27005
6 40 (4.47%) Cyber Essentials
7 16 (1.79%) GDPR
8 11 (1.23%) Cyber Essentials PLUS
9 9 (1.01%) COBIT
9 9 (1.01%) Data Quality
10 7 (0.78%) GRC
11 5 (0.56%) ISO 9001
12 4 (0.45%) PMO
12 4 (0.45%) Sarbanes-Oxley
12 4 (0.45%) SOC 2
13 3 (0.34%) ISO/IEC 20000
14 2 (0.22%) Accessibility
14 2 (0.22%) ISO/IEC 19770
14 2 (0.22%) NCSC
14 2 (0.22%) PCI DSS
System Software
1 134 (14.99%) Active Directory
2 34 (3.80%) VMware Infrastructure
3 33 (3.69%) Hyper-V
4 23 (2.57%) Virtual Machines
5 22 (2.46%) Virtual Desktop
6 10 (1.12%) Docker
7 4 (0.45%) Firmware
7 4 (0.45%) Veritas Cluster Server
8 3 (0.34%) Microsoft Virtual Server
8 3 (0.34%) Virtual Servers
9 2 (0.22%) vSphere
10 1 (0.11%) vCloud
Systems Management
1 76 (8.50%) Microsoft Intune
2 50 (5.59%) Terraform
3 25 (2.80%) SCCM
4 22 (2.46%) Ansible
5 13 (1.45%) Kubernetes
6 11 (1.23%) Grafana
6 11 (1.23%) Jamf Pro
7 10 (1.12%) Prometheus
8 5 (0.56%) Autotask
8 5 (0.56%) SCOM
9 4 (0.45%) PaperCut
9 4 (0.45%) Single Sign-On
10 3 (0.34%) Dell DRAC
10 3 (0.34%) Nagios
10 3 (0.34%) Puppet
11 1 (0.11%) Active Directory Federation Services
11 1 (0.11%) AirWatch
11 1 (0.11%) EMC NetWorker
11 1 (0.11%) Forefront Identity Manager
11 1 (0.11%) ZABBIX
Vendors
1 413 (46.20%) Microsoft
2 234 (26.17%) ServiceNow
3 115 (12.86%) Cisco
4 44 (4.92%) VMware
5 22 (2.46%) BMC
5 22 (2.46%) Oracle
6 21 (2.35%) Meraki
7 20 (2.24%) Remedy
8 19 (2.13%) Apple
8 19 (2.13%) Red Hat
9 16 (1.79%) Splunk
10 15 (1.68%) IBM
11 13 (1.45%) Citrix
12 11 (1.23%) Mitel
12 11 (1.23%) Northgate
13 10 (1.12%) SAP
14 9 (1.01%) Google
14 9 (1.01%) SolarWinds
14 9 (1.01%) Veeam
15 8 (0.89%) Salesforce