Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 10 October 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Oct 2026
Same period 2025 Same period 2024
Rank 58 72 41
Rank change year-on-year +14 -31 +5
Permanent jobs citing ITIL 1,064 751 1,156
As % of all permanent jobs with remote/hybrid work options 4.28% 4.50% 5.34%
As % of the Processes & Methodologies category 5.32% 4.80% 6.05%
Number of salaries quoted 661 537 611
10th Percentile £29,250 £29,750 £31,250
25th Percentile £40,000 £33,500 £37,500
Median annual salary (50th Percentile) £55,000 £52,000 £52,500
Median % change year-on-year +5.77% -0.95% -2.78%
75th Percentile £75,000 £68,750 £64,875
90th Percentile £90,000 £96,300 £80,000
UK median annual salary £51,100 £45,285 £50,000
% change year-on-year +12.84% -9.43% -4.76%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 20,009 15,647 19,099
As % of all permanent jobs with a WFH option 80.51% 93.83% 88.21%
Number of salaries quoted 14,244 8,419 11,293
10th Percentile £33,750 £29,750 £35,540
25th Percentile £44,447 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £78,312 £80,000
90th Percentile £100,000 £100,000 £101,250
UK median annual salary £60,000 £55,000 £60,000
% change year-on-year +9.09% -8.33% -

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 10 October 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 100 (9.40%) SharePoint
2 51 (4.79%) Microsoft Exchange
3 14 (1.32%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) Oracle Workflow
6 1 (0.094%) CMS
Applications
1 89 (8.36%) Microsoft Office
2 30 (2.82%) Microsoft Excel
3 14 (1.32%) Microsoft Project
4 13 (1.22%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 30 (2.82%) Remedy ITSM
2 8 (0.75%) Dynamics CRM
3 6 (0.56%) Shopify
3 6 (0.56%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 3 (0.28%) Maximo
6 2 (0.19%) Carpe Diem
6 2 (0.19%) Dynamics NAV
6 2 (0.19%) Elite 3E
6 2 (0.19%) Oracle Financials
6 2 (0.19%) Oracle iProcurement
6 2 (0.19%) SAP CO
6 2 (0.19%) SAP ERP
6 2 (0.19%) SAP FI
6 2 (0.19%) SAP FI/CO
6 2 (0.19%) SAP QM
6 2 (0.19%) SAP S/4HANA
7 1 (0.094%) Sage 200
7 1 (0.094%) SystmOne
Cloud Services
1 326 (30.64%) Azure
2 279 (26.22%) Microsoft 365
3 175 (16.45%) AWS
4 166 (15.60%) Entra ID
5 135 (12.69%) SaaS
6 64 (6.02%) Power Platform
7 41 (3.85%) OneDrive
8 27 (2.54%) Dynamics 365
9 24 (2.26%) PowerApps
10 22 (2.07%) Microsoft Purview
10 22 (2.07%) Power Automate
11 20 (1.88%) GCP
12 12 (1.13%) Datadog
12 12 (1.13%) GitHub
13 10 (0.94%) Microsoft Copilot
14 9 (0.85%) IaaS
15 8 (0.75%) PaaS
16 7 (0.66%) Azure Sentinel
16 7 (0.66%) Google Workspace
17 6 (0.56%) Cloud Computing
Communications & Networking
1 82 (7.71%) Firewall
2 51 (4.79%) DNS
3 47 (4.42%) VPN
4 44 (4.14%) DHCP
5 36 (3.38%) LAN
5 36 (3.38%) WAN
6 35 (3.29%) Network Security
7 34 (3.20%) TCP/IP
8 29 (2.73%) Wi-Fi
9 17 (1.60%) VLAN
9 17 (1.60%) Wireless
10 11 (1.03%) IP Telephony
11 10 (0.94%) Unified Communications
12 6 (0.56%) Cisco Nexus
12 6 (0.56%) SD-WAN
13 5 (0.47%) NAS
13 5 (0.47%) SAN
13 5 (0.47%) Software-Defined Networking
14 4 (0.38%) 3GPP
14 4 (0.38%) DWDM
Database & Business Intelligence
1 38 (3.57%) Power BI
2 16 (1.50%) SQL Server
3 7 (0.66%) Azure SQL Database
3 7 (0.66%) Oracle Database
4 4 (0.38%) MySQL
5 3 (0.28%) GIS
5 3 (0.28%) PostgreSQL
6 2 (0.19%) BusinessObjects
6 2 (0.19%) DynamoDB
6 2 (0.19%) Oracle BI Publisher
6 2 (0.19%) Relational Database
7 1 (0.094%) Big Data
7 1 (0.094%) NoSQL
7 1 (0.094%) Oracle Exadata
Development Applications
1 78 (7.33%) JIRA
2 5 (0.47%) GitLab
3 4 (0.38%) Eclipse
4 3 (0.28%) Atlassian Bamboo
4 3 (0.28%) Bitbucket
4 3 (0.28%) Git
4 3 (0.28%) Jenkins
5 2 (0.19%) Artifactory
5 2 (0.19%) Cypress.io
5 2 (0.19%) Maven
5 2 (0.19%) SonarQube
6 1 (0.094%) Cucumber
6 1 (0.094%) Postman
6 1 (0.094%) REST Assured
General
1 567 (53.29%) Social Skills
2 234 (21.99%) Finance
3 159 (14.94%) Analytical Skills
4 106 (9.96%) Public Sector
5 102 (9.59%) Law
6 88 (8.27%) Legal
7 70 (6.58%) Banking
8 68 (6.39%) Organisational Skills
9 63 (5.92%) Influencing Skills
10 44 (4.14%) Swedish Language
11 36 (3.38%) Telecoms
12 34 (3.20%) Inclusion and Diversity
13 32 (3.01%) Manufacturing
14 28 (2.63%) Retail
15 24 (2.26%) Presentation Skills
16 19 (1.79%) Games
17 15 (1.41%) Aerospace
18 14 (1.32%) French Language
19 12 (1.13%) Advertising
19 12 (1.13%) Documentation Skills
Job Titles
1 208 (19.55%) Analyst
2 190 (17.86%) IT Manager
3 173 (16.26%) Service Manager
4 159 (14.94%) Senior
5 123 (11.56%) IT Services Manager
6 96 (9.02%) Support Analyst
7 90 (8.46%) Service Analyst
8 88 (8.27%) Senior Manager
9 87 (8.18%) IT Support
10 72 (6.77%) Service Desk Analyst
11 68 (6.39%) Lead
12 53 (4.98%) Support Engineer
13 51 (4.79%) Architect
14 49 (4.61%) IT Analyst
14 49 (4.61%) Resilience Manager
15 44 (4.14%) IT Engineer
16 41 (3.85%) IT Support Engineer
17 39 (3.67%) Applications Support
18 37 (3.48%) Infrastructure Engineer
19 36 (3.38%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.79%) Middleware
2 27 (2.54%) Terraform
3 15 (1.41%) REST
4 13 (1.22%) SOAP
5 7 (0.66%) Web Services
6 4 (0.38%) .NET
6 4 (0.38%) EDI
7 3 (0.28%) AngularJS
7 3 (0.28%) OAuth
7 3 (0.28%) OpenID
7 3 (0.28%) React
7 3 (0.28%) Spring Boot
7 3 (0.28%) XML
8 2 (0.19%) 802.1X
8 2 (0.19%) CSS
8 2 (0.19%) Gherkin
8 2 (0.19%) HTML
8 2 (0.19%) Jest
8 2 (0.19%) Microsoft Graph
8 2 (0.19%) SAP Fiori
Miscellaneous
1 55 (5.17%) Management Information System
2 54 (5.08%) Cyber Threat
3 48 (4.51%) Onboarding
4 47 (4.42%) Self-Motivation
5 44 (4.14%) Data Centre
6 35 (3.29%) Driving Licence
7 32 (3.01%) CMDB
8 30 (2.82%) Enterprise Software
9 20 (1.88%) Product Ownership
10 12 (1.13%) Operational Technology
11 11 (1.03%) Analytical Mindset
11 11 (1.03%) CCTV
11 11 (1.03%) Greenfield Project
11 11 (1.03%) Hybrid Cloud
12 9 (0.85%) Legacy Systems
13 8 (0.75%) AS400
14 7 (0.66%) Cloud Native
14 7 (0.66%) LIMS
15 6 (0.56%) Cyber Defence
15 6 (0.56%) Cyberattack
Operating Systems
1 171 (16.07%) Windows
2 65 (6.11%) Windows Server
3 28 (2.63%) Linux
4 22 (2.07%) Windows 10
5 15 (1.41%) Mac OS
6 13 (1.22%) Android
6 13 (1.22%) Apple iOS
7 6 (0.56%) Windows Server 2016
7 6 (0.56%) Windows Server 2019
8 3 (0.28%) AIX
8 3 (0.28%) Solaris
8 3 (0.28%) Windows Server 2012
9 2 (0.19%) Red Hat Enterprise Linux
10 1 (0.094%) Unix
Processes & Methodologies
1 405 (38.06%) Continuous Improvement
2 341 (32.05%) Service Management
3 340 (31.95%) ITSM
4 292 (27.44%) Problem-Solving
5 243 (22.84%) Stakeholder Management
6 242 (22.74%) Customer Service
7 217 (20.39%) Service Delivery
8 204 (19.17%) Stakeholder Engagement
9 197 (18.52%) Agile
10 193 (18.14%) Mentoring
11 177 (16.64%) Cybersecurity
12 167 (15.70%) Project Delivery
13 151 (14.19%) AI
14 149 (14.00%) Change Management
15 137 (12.88%) Information Security
15 137 (12.88%) PRINCE2
16 123 (11.56%) Collaborative Working
17 110 (10.34%) Business Continuity
17 110 (10.34%) Incident Management
18 107 (10.06%) Decision-Making
Programming Languages
1 85 (7.99%) PowerShell
2 52 (4.89%) SQL
3 31 (2.91%) Python
4 22 (2.07%) JavaScript
5 12 (1.13%) Bash
6 8 (0.75%) Java
6 8 (0.75%) RPG
7 7 (0.66%) Bicep
8 6 (0.56%) Clojure
9 5 (0.47%) T-SQL
10 3 (0.28%) Ruby
11 2 (0.19%) Go
11 2 (0.19%) Google Apps Script
11 2 (0.19%) Groovy
11 2 (0.19%) PL/SQL
11 2 (0.19%) TypeScript
12 1 (0.094%) Apex Code
12 1 (0.094%) C#
12 1 (0.094%) VBScript
Qualifications
1 225 (21.15%) Degree
2 137 (12.88%) Security Cleared
3 116 (10.90%) CISSP
4 114 (10.71%) CISM
5 111 (10.43%) ITIL Certification
6 102 (9.59%) SC Cleared
7 91 (8.55%) Microsoft Certification
8 69 (6.48%) AWS Certification
9 63 (5.92%) MCSE
10 62 (5.83%) A+ Certification
11 61 (5.73%) Azure Certification
11 61 (5.73%) DBS Check
12 60 (5.64%) Network+ Certification
13 47 (4.42%) Cisco Certification
14 46 (4.32%) PMP
15 39 (3.67%) PMI Certification
16 33 (3.10%) CCNA
16 33 (3.10%) DV Cleared
17 30 (2.82%) Computer Science Degree
18 26 (2.44%) CCNP
Quality Assurance & Compliance
1 100 (9.40%) SLA
2 77 (7.24%) QA
3 61 (5.73%) NIST
4 59 (5.55%) ISO 22301
5 54 (5.08%) Cyber Essentials
6 52 (4.89%) ISO/IEC 27001
7 46 (4.32%) GDPR
8 24 (2.26%) COBIT
9 18 (1.69%) Cyber Essentials PLUS
10 16 (1.50%) ISO/IEC 20000
10 16 (1.50%) PCI DSS
11 14 (1.32%) ISO 9001
12 13 (1.22%) PMO
13 12 (1.13%) Data Quality
14 11 (1.03%) Sarbanes-Oxley
15 8 (0.75%) Accessibility
16 7 (0.66%) GxP
17 5 (0.47%) GRC
18 4 (0.38%) ISO 9000
18 4 (0.38%) ISO/IEC 15288
System Software
1 176 (16.54%) Active Directory
2 46 (4.32%) Hyper-V
3 33 (3.10%) VMware Infrastructure
4 15 (1.41%) Virtual Desktop
5 7 (0.66%) Virtual Machines
6 5 (0.47%) BitLocker
7 4 (0.38%) KVM
7 4 (0.38%) VMware NSX
8 3 (0.28%) Docker
8 3 (0.28%) Microsoft Virtual Server
8 3 (0.28%) Virtual Servers
9 2 (0.19%) vSphere
10 1 (0.094%) DFS Replication
10 1 (0.094%) GPFS
10 1 (0.094%) Lustre
10 1 (0.094%) Oracle RAC
10 1 (0.094%) Slurm Workload Manager
10 1 (0.094%) Terminal Services
10 1 (0.094%) VMware ESXi
Systems Management
1 151 (14.19%) Microsoft Intune
2 33 (3.10%) SCCM
3 24 (2.26%) Ansible
4 18 (1.69%) Grafana
5 9 (0.85%) ZABBIX
6 8 (0.75%) FortiGate
7 7 (0.66%) Jamf Pro
7 7 (0.66%) Kubernetes
8 6 (0.56%) Graylog
8 6 (0.56%) Single Sign-On
8 6 (0.56%) Systems Management Server (SMS)
9 4 (0.38%) Autotask
9 4 (0.38%) Proxmox
10 3 (0.28%) Active Directory Federation Services
10 3 (0.28%) Prometheus
10 3 (0.28%) SCVMM
11 2 (0.19%) Data Guard
11 2 (0.19%) HP Fortify
11 2 (0.19%) NetBackup
12 1 (0.094%) Opsview
Vendors
1 422 (39.66%) Microsoft
2 212 (19.92%) ServiceNow
3 55 (5.17%) CyberArk
4 49 (4.61%) VMware
5 44 (4.14%) Cisco
6 33 (3.10%) YouTube
7 31 (2.91%) Remedy
8 27 (2.54%) Fortinet
8 27 (2.54%) SonicWALL
9 20 (1.88%) BMC
10 18 (1.69%) Dynatrace
10 18 (1.69%) Mitel
11 15 (1.41%) Oracle
12 13 (1.22%) Google
12 13 (1.22%) SAP
13 12 (1.13%) Apple
13 12 (1.13%) WatchGuard
13 12 (1.13%) Workday
14 11 (1.03%) Draytek
15 10 (0.94%) Veeam