Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 18 August 2026, with comparisons to the same periods in the previous two years.

6 months to
18 Aug 2026
Same period 2025 Same period 2024
Rank 50 83 49
Rank change year-on-year +33 -34 +4
Permanent jobs citing ITIL 1,032 707 1,145
As % of all permanent jobs with remote/hybrid work options 4.51% 4.27% 4.65%
As % of the Processes & Methodologies category 5.47% 4.60% 5.31%
Number of salaries quoted 680 538 811
10th Percentile £30,750 £29,750 £31,250
25th Percentile £41,250 £35,214 £40,988
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £75,000 £67,500 £64,108
90th Percentile £83,480 £88,625 £80,000
UK median annual salary £52,500 £47,000 £50,000
% change year-on-year +11.70% -6.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,872 15,371 21,572
As % of all permanent jobs with a WFH option 82.41% 92.94% 87.56%
Number of salaries quoted 13,617 8,911 15,260
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,500 £43,750
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £78,750
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 18 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (8.91%) SharePoint
2 53 (5.14%) Microsoft Exchange
3 12 (1.16%) Confluence
4 4 (0.39%) IIS
5 3 (0.29%) ArcGIS
5 3 (0.29%) OpenStack
5 3 (0.29%) SAS
6 2 (0.19%) Apache Airflow
6 2 (0.19%) CMS
6 2 (0.19%) Oracle Workflow
Applications
1 100 (9.69%) Microsoft Office
2 23 (2.23%) Microsoft Excel
3 13 (1.26%) Microsoft Project
4 12 (1.16%) Microsoft PowerPoint
5 4 (0.39%) Windchill
6 3 (0.29%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.71%) Remedy ITSM
2 6 (0.58%) Shopify
2 6 (0.58%) Workday HCM
3 5 (0.48%) Dynamics CRM
4 4 (0.39%) Payment Gateway
5 2 (0.19%) Carpe Diem
5 2 (0.19%) Elite 3E
5 2 (0.19%) Oracle Financials
5 2 (0.19%) Oracle iProcurement
5 2 (0.19%) SAP ERP
5 2 (0.19%) SAP QM
6 1 (0.097%) OpenText VIM for SAP
6 1 (0.097%) Oracle EBS
6 1 (0.097%) Oracle ERP
6 1 (0.097%) Oracle Payables
6 1 (0.097%) Primavera
6 1 (0.097%) Sage 200
6 1 (0.097%) Sparx Enterprise Architect
6 1 (0.097%) SystmOne
Cloud Services
1 312 (30.23%) Azure
2 296 (28.68%) Microsoft 365
3 174 (16.86%) AWS
4 166 (16.09%) Entra ID
5 121 (11.72%) SaaS
6 53 (5.14%) Power Platform
7 37 (3.59%) OneDrive
8 25 (2.42%) PowerApps
9 22 (2.13%) Microsoft Purview
10 20 (1.94%) Power Automate
11 19 (1.84%) Dynamics 365
12 14 (1.36%) GCP
13 10 (0.97%) AWS CloudFormation
13 10 (0.97%) Azure Sentinel
13 10 (0.97%) Datadog
14 8 (0.78%) Amazon EKS
14 8 (0.78%) Microsoft Copilot
15 7 (0.68%) Cloud Computing
15 7 (0.68%) Google Workspace
16 6 (0.58%) IaaS
Communications & Networking
1 71 (6.88%) Firewall
2 53 (5.14%) VPN
3 50 (4.84%) DNS
4 43 (4.17%) DHCP
5 36 (3.49%) TCP/IP
6 35 (3.39%) WAN
7 33 (3.20%) LAN
8 29 (2.81%) Wi-Fi
9 27 (2.62%) Network Security
10 18 (1.74%) Wireless
11 12 (1.16%) VLAN
12 11 (1.07%) Broadband
12 11 (1.07%) Unified Communications
13 7 (0.68%) BGP
13 7 (0.68%) MPLS
13 7 (0.68%) SD-WAN
13 7 (0.68%) VoIP
14 6 (0.58%) Software-Defined Networking
15 5 (0.48%) Cisco Nexus
15 5 (0.48%) Remote Desktop
Database & Business Intelligence
1 30 (2.91%) Power BI
2 26 (2.52%) SQL Server
3 14 (1.36%) Azure SQL Database
4 10 (0.97%) MySQL
5 8 (0.78%) Oracle Database
6 4 (0.39%) PostgreSQL
6 4 (0.39%) Relational Database
7 3 (0.29%) MongoDB
8 2 (0.19%) DynamoDB
8 2 (0.19%) Oracle BI Publisher
9 1 (0.097%) Oracle Exadata
9 1 (0.097%) RDBMS
9 1 (0.097%) Tableau
Development Applications
1 62 (6.01%) JIRA
2 10 (0.97%) GitLab
3 4 (0.39%) Atlassian Bamboo
3 4 (0.39%) Bitbucket
3 4 (0.39%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.097%) Cucumber
5 1 (0.097%) Postman
5 1 (0.097%) REST Assured
General
1 538 (52.13%) Social Skills
2 203 (19.67%) Finance
3 122 (11.82%) Analytical Skills
4 107 (10.37%) Law
5 97 (9.40%) Public Sector
6 89 (8.62%) Legal
7 63 (6.10%) Banking
8 48 (4.65%) Swedish Language
9 46 (4.46%) Organisational Skills
10 44 (4.26%) Influencing Skills
11 43 (4.17%) Inclusion and Diversity
12 32 (3.10%) Manufacturing
13 28 (2.71%) Retail
14 22 (2.13%) Games
15 21 (2.03%) French Language
15 21 (2.03%) Presentation Skills
15 21 (2.03%) Telecoms
16 12 (1.16%) Advertising
16 12 (1.16%) Documentation Skills
17 11 (1.07%) Aerospace
Job Titles
1 200 (19.38%) Analyst
2 168 (16.28%) Senior
3 158 (15.31%) IT Manager
4 139 (13.47%) Service Manager
5 101 (9.79%) Service Analyst
6 97 (9.40%) IT Services Manager
7 89 (8.62%) Service Desk Analyst
8 87 (8.43%) Senior Manager
9 82 (7.95%) IT Support
10 80 (7.75%) Support Analyst
11 67 (6.49%) Lead
11 67 (6.49%) Support Engineer
12 62 (6.01%) Architect
13 49 (4.75%) Applications Support
13 49 (4.75%) IT Analyst
13 49 (4.75%) Resilience Manager
14 43 (4.17%) IT Engineer
15 40 (3.88%) IT Support Engineer
16 36 (3.49%) 2nd Line Support
16 36 (3.49%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 50 (4.84%) Middleware
2 15 (1.45%) REST
2 15 (1.45%) SOAP
3 10 (0.97%) .NET
4 6 (0.58%) CSS
4 6 (0.58%) HTML
4 6 (0.58%) Web Services
5 5 (0.48%) OAuth
5 5 (0.48%) OpenID
6 4 (0.39%) EDI
6 4 (0.39%) YAML
7 3 (0.29%) AngularJS
7 3 (0.29%) React
8 2 (0.19%) 802.1X
8 2 (0.19%) Gherkin
8 2 (0.19%) Jest
8 2 (0.19%) Kafka
8 2 (0.19%) RabbitMQ
8 2 (0.19%) SAP Fiori
8 2 (0.19%) Spring Boot
Miscellaneous
1 60 (5.81%) Cyber Threat
2 39 (3.78%) Onboarding
3 38 (3.68%) Management Information System
4 34 (3.29%) Self-Motivation
5 32 (3.10%) Cyberattack
6 31 (3.00%) Data Centre
7 26 (2.52%) Enterprise Software
8 24 (2.33%) Hybrid Cloud
9 23 (2.23%) CMDB
10 22 (2.13%) Driving Licence
11 20 (1.94%) Product Ownership
12 12 (1.16%) Cloud Native
13 11 (1.07%) Client/Server
14 10 (0.97%) Operational Technology
15 8 (0.78%) Analytical Mindset
15 8 (0.78%) AS400
15 8 (0.78%) PKI
16 7 (0.68%) Legacy Systems
16 7 (0.68%) LIMS
17 6 (0.58%) Greenfield Project
Operating Systems
1 172 (16.67%) Windows
2 57 (5.52%) Windows Server
3 29 (2.81%) Linux
4 28 (2.71%) Windows 10
5 16 (1.55%) Android
6 15 (1.45%) Apple iOS
7 14 (1.36%) Mac OS
8 9 (0.87%) Unix
9 7 (0.68%) Red Hat Enterprise Linux
10 5 (0.48%) Windows Server 2016
10 5 (0.48%) Windows Server 2019
11 4 (0.39%) CentOS
12 3 (0.29%) Debian
12 3 (0.29%) VMS
13 1 (0.097%) AIX
13 1 (0.097%) Solaris
13 1 (0.097%) Ubuntu
Processes & Methodologies
1 363 (35.17%) Continuous Improvement
2 310 (30.04%) ITSM
3 293 (28.39%) Problem-Solving
4 267 (25.87%) Service Management
5 212 (20.54%) Customer Service
6 202 (19.57%) Agile
7 201 (19.48%) Stakeholder Engagement
8 200 (19.38%) Stakeholder Management
9 186 (18.02%) Service Delivery
10 174 (16.86%) Mentoring
11 165 (15.99%) Project Delivery
12 155 (15.02%) Cybersecurity
13 141 (13.66%) PRINCE2
14 127 (12.31%) DevOps
14 127 (12.31%) Information Security
15 116 (11.24%) Change Management
16 115 (11.14%) AI
17 110 (10.66%) Collaborative Working
18 101 (9.79%) Project Management
18 101 (9.79%) TOGAF
Programming Languages
1 84 (8.14%) PowerShell
2 65 (6.30%) SQL
3 29 (2.81%) Python
4 28 (2.71%) JavaScript
5 14 (1.36%) Bash
6 9 (0.87%) Java
7 8 (0.78%) Clojure
7 8 (0.78%) RPG
8 7 (0.68%) T-SQL
9 6 (0.58%) Bicep
9 6 (0.58%) C#
10 3 (0.29%) Korn
10 3 (0.29%) PL/SQL
10 3 (0.29%) Ruby
11 2 (0.19%) Google Apps Script
11 2 (0.19%) Groovy
11 2 (0.19%) TypeScript
12 1 (0.097%) Apex Code
12 1 (0.097%) Shell Script
12 1 (0.097%) VBScript
Qualifications
1 227 (22.00%) Degree
2 115 (11.14%) CISSP
3 114 (11.05%) Security Cleared
4 113 (10.95%) CISM
5 107 (10.37%) ITIL Certification
6 102 (9.88%) Microsoft Certification
7 84 (8.14%) AWS Certification
8 81 (7.85%) SC Cleared
9 70 (6.78%) MCSE
10 64 (6.20%) DBS Check
11 61 (5.91%) A+ Certification
12 60 (5.81%) Network+ Certification
13 51 (4.94%) PMP
14 48 (4.65%) Azure Certification
15 46 (4.46%) PMI Certification
16 34 (3.29%) Cisco Certification
17 31 (3.00%) DV Cleared
18 25 (2.42%) PRINCE2 Practitioner
19 24 (2.33%) Computer Science Degree
20 22 (2.13%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 101 (9.79%) QA
2 93 (9.01%) SLA
3 79 (7.66%) NIST
4 55 (5.33%) ISO 22301
5 52 (5.04%) GDPR
6 48 (4.65%) ISO/IEC 27001
7 47 (4.55%) Cyber Essentials
8 20 (1.94%) Cyber Essentials PLUS
8 20 (1.94%) PCI DSS
9 15 (1.45%) ISO/IEC 20000
10 13 (1.26%) COBIT
10 13 (1.26%) ISO 9001
11 10 (0.97%) PMO
12 9 (0.87%) Data Quality
13 7 (0.68%) GxP
14 6 (0.58%) GRC
15 5 (0.48%) Accessibility
16 4 (0.39%) Def Stans
16 4 (0.39%) ISO 9000
16 4 (0.39%) ISO/IEC 15288
System Software
1 191 (18.51%) Active Directory
2 32 (3.10%) Hyper-V
3 30 (2.91%) VMware Infrastructure
4 9 (0.87%) BitLocker
5 8 (0.78%) VMware NSX
6 7 (0.68%) Docker
6 7 (0.68%) vSphere
7 6 (0.58%) Virtual Machines
8 5 (0.48%) Virtual Desktop
8 5 (0.48%) VMware ESXi
9 4 (0.39%) KVM
9 4 (0.39%) Slurm Workload Manager
10 3 (0.29%) Microsoft Virtual Server
10 3 (0.29%) Terminal Services
10 3 (0.29%) Virtual Servers
11 2 (0.19%) Citrix Hypervisor
11 2 (0.19%) Oracle RAC
12 1 (0.097%) GPFS
12 1 (0.097%) Lustre
Systems Management
1 146 (14.15%) Microsoft Intune
2 38 (3.68%) Ansible
3 35 (3.39%) SCCM
4 30 (2.91%) Terraform
5 20 (1.94%) Grafana
6 18 (1.74%) Kubernetes
7 12 (1.16%) ZABBIX
8 8 (0.78%) Single Sign-On
9 6 (0.58%) FortiGate
9 6 (0.58%) Graylog
9 6 (0.58%) Jamf Pro
9 6 (0.58%) Systems Management Server (SMS)
10 5 (0.48%) Puppet
10 5 (0.48%) vCenter Server
11 4 (0.39%) Autotask
11 4 (0.39%) Prometheus
11 4 (0.39%) Proxmox
12 3 (0.29%) Check_MK
13 2 (0.19%) HP Fortify
13 2 (0.19%) Salt
Vendors
1 432 (41.86%) Microsoft
2 219 (21.22%) ServiceNow
3 54 (5.23%) CyberArk
4 39 (3.78%) Cisco
4 39 (3.78%) VMware
5 28 (2.71%) Remedy
6 26 (2.52%) Fortinet
6 26 (2.52%) SonicWALL
7 20 (1.94%) BMC
8 19 (1.84%) Oracle
9 12 (1.16%) Palo Alto
10 11 (1.07%) Apple
10 11 (1.07%) Dynatrace
10 11 (1.07%) Veeam
11 10 (0.97%) Meraki
11 10 (0.97%) Salesforce
12 9 (0.87%) SAP
12 9 (0.87%) Splunk
13 8 (0.78%) IBM
13 8 (0.78%) IFS