Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 20 January 2026, with comparisons to the same periods in the previous two years.

 6 months to
20 Jan 2026		 Same period 2025 Same period 2024
Rank 37 42 44
Rank change year-on-year +5 +2 +17
Permanent jobs citing ITIL 894 996 1,414
As % of all permanent jobs with remote/hybrid work options 5.83% 6.11% 6.09%
As % of the Processes & Methodologies category 6.70% 6.50% 6.54%
Number of salaries quoted 520 572 1,184
10th Percentile £29,750 £31,250 £31,250
25th Percentile £35,000 £37,500 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £54,500
Median % change year-on-year -9.09% +0.92% +9.00%
75th Percentile £69,063 £65,000 £65,000
90th Percentile £85,200 £81,250 £80,000
UK median annual salary £47,500 £50,000 £52,101
% change year-on-year -5.00% -4.03% +7.42%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,351 15,319 21,635
As % of all permanent jobs with a WFH option 87.05% 94.03% 93.22%
Number of salaries quoted 8,480 8,990 17,627
10th Percentile £30,000 £36,250 £35,500
25th Percentile £42,000 £47,500 £45,000
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £80,000 £82,500 £78,750
90th Percentile £100,000 £100,000 £96,539
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -8.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 20 January 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 70 (7.83%) SharePoint
2 58 (6.49%) Microsoft Exchange
3 16 (1.79%) Tomcat
3 16 (1.79%) WebSphere
3 16 (1.79%) WebSphere Application Server
4 3 (0.34%) HCL Domino
4 3 (0.34%) HCL Notes
4 3 (0.34%) IIS
5 2 (0.22%) Confluence
5 2 (0.22%) OpenStack
6 1 (0.11%) Oracle Workflow
Applications
1 228 (25.50%) Microsoft Office
2 34 (3.80%) Microsoft Excel
3 19 (2.13%) Microsoft Project
4 15 (1.68%) MS Visio
5 5 (0.56%) AutoCAD
6 3 (0.34%) Chatbot
6 3 (0.34%) Microsoft PowerPoint
Business Applications
1 21 (2.35%) Remedy ITSM
2 12 (1.34%) NEC Housing
3 5 (0.56%) Dynamics CRM
4 4 (0.45%) SAP S/4HANA
5 3 (0.34%) Sage 200
5 3 (0.34%) Sage 50
5 3 (0.34%) Sage CRM
6 2 (0.22%) Adaptiv
6 2 (0.22%) Dynamics AX
6 2 (0.22%) Oracle EBS
7 1 (0.11%) assyst
7 1 (0.11%) Raiser’s Edge
7 1 (0.11%) Shopify
Cloud Services
1 377 (42.17%) Microsoft 365
2 221 (24.72%) Azure
3 209 (23.38%) AWS
4 133 (14.88%) Entra ID
5 53 (5.93%) Power Platform
6 28 (3.13%) SaaS
7 27 (3.02%) Azure DevOps
8 20 (2.24%) Azure Monitor
9 18 (2.01%) Dynamics 365
10 17 (1.90%) PowerApps
11 16 (1.79%) OneDrive
12 15 (1.68%) Mimecast
13 12 (1.34%) AWS CloudFormation
13 12 (1.34%) GCP
13 12 (1.34%) IaaS
14 11 (1.23%) PaaS
15 9 (1.01%) Datadog
15 9 (1.01%) Microsoft Purview
16 8 (0.89%) GitHub
17 7 (0.78%) Power Automate
Communications & Networking
1 58 (6.49%) VPN
2 55 (6.15%) Firewall
3 54 (6.04%) DNS
4 46 (5.15%) WAN
5 40 (4.47%) LAN
6 32 (3.58%) TCP/IP
7 31 (3.47%) Wi-Fi
8 30 (3.36%) SD-WAN
8 30 (3.36%) SSL
9 28 (3.13%) DHCP
10 25 (2.80%) VoIP
11 21 (2.35%) VLAN
12 14 (1.57%) Network Security
13 12 (1.34%) HTTP
14 11 (1.23%) Telnet
15 8 (0.89%) Unified Communications
16 7 (0.78%) IP Telephony
17 6 (0.67%) BGP
17 6 (0.67%) IPsec
18 5 (0.56%) VRRP
Database & Business Intelligence
1 37 (4.14%) Power BI
2 22 (2.46%) SQL Server
3 16 (1.79%) DB2
3 16 (1.79%) PostgreSQL
4 12 (1.34%) Azure SQL Database
5 10 (1.12%) Oracle Reports
6 7 (0.78%) Oracle Database
7 6 (0.67%) Amazon RDS
7 6 (0.67%) Crystal Reports
7 6 (0.67%) Tableau
8 5 (0.56%) NoSQL
9 3 (0.34%) MySQL
10 2 (0.22%) Data Lake
10 2 (0.22%) Relational Database
10 2 (0.22%) SQL Server Integration Services
11 1 (0.11%) Data Warehouse
11 1 (0.11%) Metadata
11 1 (0.11%) SQL Server Reporting Services
Development Applications
1 39 (4.36%) JIRA
2 7 (0.78%) GitLab
3 5 (0.56%) Jenkins
4 1 (0.11%) Visual Studio
General
1 472 (52.80%) Social Skills
2 160 (17.90%) Finance
3 115 (12.86%) French Language
4 95 (10.63%) Swedish Language
5 80 (8.95%) Analytical Skills
6 69 (7.72%) Back Office
7 47 (5.26%) Banking
8 46 (5.15%) Public Sector
9 39 (4.36%) Organisational Skills
10 36 (4.03%) Law
11 26 (2.91%) Retail
12 23 (2.57%) Inclusion and Diversity
13 22 (2.46%) Legal
13 22 (2.46%) Telecoms
14 21 (2.35%) Documentation Skills
15 12 (1.34%) Manufacturing
15 12 (1.34%) Presentation Skills
16 10 (1.12%) Investment Banking
16 10 (1.12%) Police
17 9 (1.01%) Influencing Skills
Job Titles
1 251 (28.08%) Analyst
2 150 (16.78%) Service Analyst
3 141 (15.77%) Service Desk Analyst
4 112 (12.53%) Support Engineer
5 101 (11.30%) Lead
6 82 (9.17%) Support Analyst
7 68 (7.61%) Desktop Support
8 65 (7.27%) IT Analyst
9 64 (7.16%) IT Support
10 62 (6.94%) Desktop Engineer
10 62 (6.94%) Desktop Support Engineer
10 62 (6.94%) Site Engineer
11 56 (6.26%) Applications Support
12 55 (6.15%) Service Manager
13 54 (6.04%) Senior
14 51 (5.70%) IT Manager
15 38 (4.25%) IT Support Analyst
16 33 (3.69%) Delivery Manager
17 30 (3.36%) Developer
18 27 (3.02%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 17 (1.90%) LDAP
1 17 (1.90%) XML
2 16 (1.79%) LAPP Stack
2 16 (1.79%) WebSphere MQ
3 15 (1.68%) CSS
3 15 (1.68%) HTML
4 14 (1.57%) JSON
5 8 (0.89%) FIX Protocol
5 8 (0.89%) REST
5 8 (0.89%) SOAP
6 6 (0.67%) EDI
6 6 (0.67%) Oracle Fusion
7 5 (0.56%) Elastic Stack
8 3 (0.34%) Middleware
8 3 (0.34%) OpenTelemetry
8 3 (0.34%) Web Services
9 2 (0.22%) AngularJS
9 2 (0.22%) OAuth
9 2 (0.22%) SAP Fiori
10 1 (0.11%) React
Miscellaneous
1 76 (8.50%) Security Operations Centre
2 74 (8.28%) Operational Technology
3 70 (7.83%) Cyber Threat
4 68 (7.61%) Cyber Kill Chain
5 49 (5.48%) Management Information System
6 43 (4.81%) Onboarding
7 32 (3.58%) Driving Licence
8 27 (3.02%) Data Centre
8 27 (3.02%) Product Ownership
9 25 (2.80%) CMDB
10 19 (2.13%) Linux Command Line
11 16 (1.79%) Enterprise Software
12 13 (1.45%) Security Posture
13 12 (1.34%) Client/Server
14 9 (1.01%) Hybrid Cloud
14 9 (1.01%) Legacy Systems
14 9 (1.01%) Self-Motivation
15 8 (0.89%) Clustering
15 8 (0.89%) Equities
15 8 (0.89%) Fixed Income
Operating Systems
1 273 (30.54%) Windows
2 98 (10.96%) Windows 10
3 88 (9.84%) Linux
4 74 (8.28%) Windows Server
5 35 (3.91%) Unix
6 20 (2.24%) Red Hat Enterprise Linux
7 15 (1.68%) Mac OS
8 12 (1.34%) Apple iOS
9 8 (0.89%) VMS
10 6 (0.67%) Android
11 5 (0.56%) Windows Server 2016
12 2 (0.22%) Mac OS X
12 2 (0.22%) Ubuntu
12 2 (0.22%) Windows Server 2012
13 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 298 (33.33%) Customer Service
2 286 (31.99%) ITSM
3 206 (23.04%) Continuous Improvement
4 183 (20.47%) Problem-Solving
5 170 (19.02%) Service Management
6 152 (17.00%) Roadmaps
7 150 (16.78%) Cybersecurity
7 150 (16.78%) Mentoring
8 143 (16.00%) Service Delivery
9 140 (15.66%) Coaching
10 133 (14.88%) Stakeholder Management
11 124 (13.87%) Performance Metrics
12 114 (12.75%) Analytics
13 112 (12.53%) Asset Management
14 107 (11.97%) Technology Roadmap
15 100 (11.19%) Business Strategy
16 97 (10.85%) Risk Management
17 93 (10.40%) Change Management
18 88 (9.84%) DevOps
19 83 (9.28%) Customer Experience
Programming Languages
1 96 (10.74%) PowerShell
2 66 (7.38%) Python
3 64 (7.16%) SQL
4 31 (3.47%) Bash
5 29 (3.24%) JavaScript
6 9 (1.01%) Bicep
7 6 (0.67%) Perl
7 6 (0.67%) R
7 6 (0.67%) T-SQL
8 4 (0.45%) C#
9 2 (0.22%) Google Apps Script
9 2 (0.22%) Java
10 1 (0.11%) PL/SQL
10 1 (0.11%) VB.NET
Qualifications
1 292 (32.66%) Degree
2 178 (19.91%) Microsoft Certification
3 152 (17.00%) AWS Certification
4 130 (14.54%) MCSE
5 108 (12.08%) Security Cleared
6 99 (11.07%) SC Cleared
7 60 (6.71%) CTC Cleared
8 57 (6.38%) ITIL Foundation Certificate
9 51 (5.70%) ITIL Certification
10 45 (5.03%) Cisco Certification
11 39 (4.36%) Azure Certification
12 30 (3.36%) CCNA
13 26 (2.91%) CISSP
14 25 (2.80%) CCNP
14 25 (2.80%) Computer Science Degree
15 18 (2.01%) PMI Certification
16 17 (1.90%) BPSS Clearance
16 17 (1.90%) DBS Check
16 17 (1.90%) MCP
17 15 (1.68%) PMP
Quality Assurance & Compliance
1 134 (14.99%) SLA
2 131 (14.65%) QA
3 110 (12.30%) ISO/IEC 27001
4 81 (9.06%) NIST
5 68 (7.61%) ISO/IEC 27005
6 32 (3.58%) Cyber Essentials
7 17 (1.90%) GDPR
8 14 (1.57%) Data Quality
9 9 (1.01%) COBIT
10 7 (0.78%) Cyber Essentials PLUS
10 7 (0.78%) GRC
10 7 (0.78%) ISO 9001
11 5 (0.56%) PMO
12 4 (0.45%) ISO/IEC 20000
12 4 (0.45%) SOC 2
13 3 (0.34%) Sarbanes-Oxley
14 2 (0.22%) Accessibility
14 2 (0.22%) ISO/IEC 19770
14 2 (0.22%) NCSC
15 1 (0.11%) PCI DSS
System Software
1 133 (14.88%) Active Directory
2 38 (4.25%) VMware Infrastructure
3 33 (3.69%) Hyper-V
4 23 (2.57%) Virtual Machines
5 22 (2.46%) Virtual Desktop
6 9 (1.01%) Docker
7 4 (0.45%) Firmware
7 4 (0.45%) Veritas Cluster Server
8 2 (0.22%) Microsoft Virtual Server
8 2 (0.22%) Virtual Servers
8 2 (0.22%) vSphere
9 1 (0.11%) BitLocker
9 1 (0.11%) pfSense
9 1 (0.11%) vCloud
Systems Management
1 67 (7.49%) Microsoft Intune
2 47 (5.26%) Terraform
3 32 (3.58%) SCCM
4 21 (2.35%) Ansible
5 13 (1.45%) Kubernetes
6 11 (1.23%) Grafana
6 11 (1.23%) Jamf Pro
6 11 (1.23%) Prometheus
7 6 (0.67%) Autotask
8 5 (0.56%) SCOM
9 4 (0.45%) PaperCut
10 3 (0.34%) Dell DRAC
10 3 (0.34%) Nagios
10 3 (0.34%) Single Sign-On
11 2 (0.22%) Puppet
12 1 (0.11%) Active Directory Federation Services
12 1 (0.11%) EMC NetWorker
12 1 (0.11%) Failover Clustering
12 1 (0.11%) Forefront Identity Manager
12 1 (0.11%) ZABBIX
Vendors
1 414 (46.31%) Microsoft
2 228 (25.50%) ServiceNow
3 112 (12.53%) Cisco
4 48 (5.37%) VMware
5 31 (3.47%) Oracle
6 23 (2.57%) BMC
6 23 (2.57%) Red Hat
7 22 (2.46%) Remedy
8 21 (2.35%) Apple
9 19 (2.13%) IBM
10 17 (1.90%) Splunk
11 14 (1.57%) Citrix
11 14 (1.57%) Meraki
12 11 (1.23%) Mitel
12 11 (1.23%) Northgate
13 10 (1.12%) SolarWinds
14 9 (1.01%) Veeam
15 8 (0.89%) Charles River
16 7 (0.78%) Salesforce
16 7 (0.78%) SAP
263 hybrid/remote ITIL jobs