Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 30 July 2026, with comparisons to the same periods in the previous two years.

6 months to
30 Jul 2026
Same period 2025 Same period 2024
Rank 50 79 52
Rank change year-on-year +29 -27 +2
Permanent jobs citing ITIL 990 715 1,217
As % of all permanent jobs with remote/hybrid work options 4.49% 4.34% 4.56%
As % of the Processes & Methodologies category 5.42% 4.67% 5.18%
Number of salaries quoted 674 519 924
10th Percentile £30,750 £29,650 £31,250
25th Percentile £40,188 £35,854 £40,988
Median annual salary (50th Percentile) £55,000 £51,447 £54,000
Median % change year-on-year +6.91% -4.73% +2.86%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £91,750 £77,500
UK median annual salary £52,500 £47,500 £49,000
% change year-on-year +10.53% -3.06% -2.00%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,280 15,315 23,472
As % of all permanent jobs with a WFH option 82.99% 93.04% 88.02%
Number of salaries quoted 13,282 9,035 17,224
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £41,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,965
Median % change year-on-year - +3.51% -7.26%
75th Percentile £80,000 £78,750 £77,500
90th Percentile £100,000 £101,250 £96,250
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.33%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 30 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 89 (8.99%) SharePoint
2 53 (5.35%) Microsoft Exchange
3 9 (0.91%) Confluence
4 4 (0.40%) OpenStack
5 3 (0.30%) ArcGIS
5 3 (0.30%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
6 2 (0.20%) IIS
7 1 (0.10%) Oracle Workflow
Applications
1 110 (11.11%) Microsoft Office
2 22 (2.22%) Microsoft Excel
3 14 (1.41%) Microsoft Project
4 11 (1.11%) Microsoft PowerPoint
5 4 (0.40%) Windchill
6 3 (0.30%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 26 (2.63%) Remedy ITSM
2 5 (0.51%) Dynamics CRM
2 5 (0.51%) Shopify
3 3 (0.30%) Payment Gateway
3 3 (0.30%) SAP S/4HANA
4 2 (0.20%) Carpe Diem
4 2 (0.20%) Elite 3E
4 2 (0.20%) SAP ERP
4 2 (0.20%) SAP QM
5 1 (0.10%) OpenText VIM for SAP
5 1 (0.10%) Oracle EBS
5 1 (0.10%) Oracle ERP
5 1 (0.10%) Oracle Financials
5 1 (0.10%) Oracle iProcurement
5 1 (0.10%) Oracle Payables
5 1 (0.10%) SAP GRC
5 1 (0.10%) SAP IBP
5 1 (0.10%) SAP PP
5 1 (0.10%) Sparx Enterprise Architect
5 1 (0.10%) SystmOne
Cloud Services
1 329 (33.23%) Azure
2 312 (31.52%) Microsoft 365
3 184 (18.59%) AWS
4 181 (18.28%) Entra ID
5 113 (11.41%) SaaS
6 53 (5.35%) Power Platform
7 33 (3.33%) OneDrive
8 25 (2.53%) PowerApps
9 22 (2.22%) Microsoft Purview
10 20 (2.02%) Power Automate
11 16 (1.62%) Dynamics 365
12 10 (1.01%) AWS CloudFormation
12 10 (1.01%) GCP
12 10 (1.01%) Google Workspace
13 9 (0.91%) Azure Sentinel
14 8 (0.81%) Amazon EKS
15 7 (0.71%) Cloud Computing
15 7 (0.71%) Datadog
16 6 (0.61%) Cloudflare
16 6 (0.61%) Microsoft Copilot
Communications & Networking
1 64 (6.46%) Firewall
2 52 (5.25%) VPN
3 51 (5.15%) DNS
4 44 (4.44%) DHCP
5 38 (3.84%) TCP/IP
6 30 (3.03%) WAN
7 28 (2.83%) LAN
7 28 (2.83%) Wi-Fi
8 19 (1.92%) Network Security
9 15 (1.52%) Wireless
10 11 (1.11%) Broadband
10 11 (1.11%) VoIP
11 10 (1.01%) VLAN
12 7 (0.71%) Unified Communications
13 5 (0.51%) BGP
13 5 (0.51%) MPLS
13 5 (0.51%) Remote Desktop
13 5 (0.51%) SD-WAN
14 4 (0.40%) Software-Defined Networking
15 3 (0.30%) Cisco Firepower
Database & Business Intelligence
1 32 (3.23%) Power BI
2 24 (2.42%) SQL Server
3 12 (1.21%) Azure SQL Database
4 11 (1.11%) MySQL
5 8 (0.81%) Oracle Database
6 4 (0.40%) PostgreSQL
6 4 (0.40%) Relational Database
7 3 (0.30%) MongoDB
8 2 (0.20%) DynamoDB
8 2 (0.20%) InfluxDB
9 1 (0.10%) Oracle BI Publisher
9 1 (0.10%) Oracle Exadata
9 1 (0.10%) RDBMS
9 1 (0.10%) Tableau
Development Applications
1 52 (5.25%) JIRA
2 11 (1.11%) GitLab
3 4 (0.40%) Atlassian Bamboo
3 4 (0.40%) Bitbucket
3 4 (0.40%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.10%) Cucumber
5 1 (0.10%) Postman
5 1 (0.10%) REST Assured
General
1 514 (51.92%) Social Skills
2 174 (17.58%) Finance
3 101 (10.20%) Analytical Skills
4 94 (9.49%) Public Sector
5 91 (9.19%) Law
6 88 (8.89%) Legal
7 52 (5.25%) Banking
8 48 (4.85%) Swedish Language
9 43 (4.34%) Inclusion and Diversity
9 43 (4.34%) Organisational Skills
10 37 (3.74%) Influencing Skills
11 30 (3.03%) French Language
12 27 (2.73%) Manufacturing
13 23 (2.32%) Retail
14 22 (2.22%) Games
15 14 (1.41%) Telecoms
16 11 (1.11%) Documentation Skills
17 9 (0.91%) Advertising
18 7 (0.71%) Aerospace
18 7 (0.71%) Back Office
Job Titles
1 194 (19.60%) Analyst
2 152 (15.35%) Senior
3 150 (15.15%) IT Manager
4 129 (13.03%) Service Manager
5 107 (10.81%) Service Analyst
6 96 (9.70%) Service Desk Analyst
7 94 (9.49%) IT Services Manager
8 85 (8.59%) IT Support
9 80 (8.08%) Senior Manager
9 80 (8.08%) Support Engineer
10 66 (6.67%) Support Analyst
11 62 (6.26%) Architect
12 55 (5.56%) Lead
13 54 (5.45%) Applications Support
13 54 (5.45%) IT Engineer
14 49 (4.95%) Resilience Manager
15 48 (4.85%) IT Support Engineer
16 44 (4.44%) IT Analyst
17 43 (4.34%) Infrastructure Engineer
18 34 (3.43%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (5.05%) Middleware
2 17 (1.72%) REST
2 17 (1.72%) SOAP
3 11 (1.11%) .NET
4 7 (0.71%) CSS
4 7 (0.71%) HTML
4 7 (0.71%) Web Services
5 4 (0.40%) SAP Fiori
5 4 (0.40%) YAML
6 3 (0.30%) AngularJS
6 3 (0.30%) EDI
6 3 (0.30%) OAuth
6 3 (0.30%) OpenID
6 3 (0.30%) React
7 2 (0.20%) Gherkin
7 2 (0.20%) Kafka
7 2 (0.20%) RabbitMQ
7 2 (0.20%) Spring Boot
7 2 (0.20%) WAMP
7 2 (0.20%) XML
Miscellaneous
1 60 (6.06%) Cyber Threat
2 32 (3.23%) Cyberattack
2 32 (3.23%) Onboarding
3 28 (2.83%) Driving Licence
3 28 (2.83%) Self-Motivation
4 26 (2.63%) Data Centre
5 25 (2.53%) Hybrid Cloud
6 23 (2.32%) CMDB
7 22 (2.22%) Enterprise Software
8 21 (2.12%) Management Information System
9 20 (2.02%) Product Ownership
10 12 (1.21%) Cloud Native
11 11 (1.11%) Client/Server
12 8 (0.81%) Analytical Mindset
12 8 (0.81%) AS400
12 8 (0.81%) Housing Association
12 8 (0.81%) PKI
13 5 (0.51%) Security Operations Centre
13 5 (0.51%) Social Media
13 5 (0.51%) Virtual Team
Operating Systems
1 171 (17.27%) Windows
2 57 (5.76%) Windows Server
3 30 (3.03%) Linux
4 29 (2.93%) Windows 10
5 26 (2.63%) Android
6 24 (2.42%) Apple iOS
7 13 (1.31%) Mac OS
8 9 (0.91%) Unix
9 7 (0.71%) Red Hat Enterprise Linux
10 5 (0.51%) Windows Server 2016
10 5 (0.51%) Windows Server 2019
11 4 (0.40%) CentOS
12 3 (0.30%) Debian
12 3 (0.30%) VMS
13 1 (0.10%) AIX
13 1 (0.10%) Solaris
13 1 (0.10%) Ubuntu
Processes & Methodologies
1 325 (32.83%) Continuous Improvement
2 293 (29.60%) ITSM
3 290 (29.29%) Problem-Solving
4 225 (22.73%) Service Management
5 210 (21.21%) Customer Service
6 193 (19.49%) Agile
7 184 (18.59%) Stakeholder Engagement
8 180 (18.18%) Stakeholder Management
9 178 (17.98%) Service Delivery
10 177 (17.88%) Mentoring
11 145 (14.65%) Cybersecurity
11 145 (14.65%) Project Delivery
12 134 (13.54%) PRINCE2
13 128 (12.93%) DevOps
14 125 (12.63%) Information Security
15 103 (10.40%) AI
16 100 (10.10%) Change Management
16 100 (10.10%) TOGAF
17 95 (9.60%) Performance Metrics
17 95 (9.60%) Project Management
Programming Languages
1 77 (7.78%) PowerShell
2 64 (6.46%) SQL
3 30 (3.03%) JavaScript
4 28 (2.83%) Python
5 15 (1.52%) Bash
6 9 (0.91%) Java
7 8 (0.81%) Clojure
7 8 (0.81%) RPG
8 7 (0.71%) C#
8 7 (0.71%) T-SQL
9 4 (0.40%) Bicep
10 3 (0.30%) Korn
10 3 (0.30%) Ruby
11 2 (0.20%) Groovy
11 2 (0.20%) PL/SQL
11 2 (0.20%) TypeScript
12 1 (0.10%) Apex Code
12 1 (0.10%) Google Apps Script
12 1 (0.10%) Perl
12 1 (0.10%) VBScript
Qualifications
1 214 (21.62%) Degree
2 117 (11.82%) Microsoft Certification
3 115 (11.62%) CISSP
4 113 (11.41%) CISM
4 113 (11.41%) Security Cleared
5 100 (10.10%) ITIL Certification
6 91 (9.19%) AWS Certification
7 81 (8.18%) SC Cleared
8 79 (7.98%) MCSE
9 63 (6.36%) A+ Certification
10 62 (6.26%) DBS Check
10 62 (6.26%) Network+ Certification
11 47 (4.75%) Azure Certification
12 46 (4.65%) PMP
13 43 (4.34%) PMI Certification
14 30 (3.03%) Cisco Certification
15 25 (2.53%) DV Cleared
15 25 (2.53%) PRINCE2 Practitioner
16 23 (2.32%) ITIL Foundation Certificate
17 18 (1.82%) BPSS Clearance
Quality Assurance & Compliance
1 112 (11.31%) QA
2 81 (8.18%) SLA
3 79 (7.98%) NIST
4 56 (5.66%) ISO 22301
5 52 (5.25%) Cyber Essentials
5 52 (5.25%) GDPR
5 52 (5.25%) ISO/IEC 27001
6 23 (2.32%) Cyber Essentials PLUS
7 19 (1.92%) PCI DSS
8 13 (1.31%) ISO 9001
9 10 (1.01%) PMO
10 9 (0.91%) COBIT
11 8 (0.81%) ISO/IEC 20000
12 7 (0.71%) Data Quality
13 4 (0.40%) Def Stans
13 4 (0.40%) GRC
13 4 (0.40%) ISO 9000
13 4 (0.40%) ISO/IEC 15288
14 3 (0.30%) GxP
14 3 (0.30%) Sarbanes-Oxley
System Software
1 186 (18.79%) Active Directory
2 31 (3.13%) Hyper-V
3 26 (2.63%) VMware Infrastructure
4 9 (0.91%) BitLocker
5 8 (0.81%) Docker
6 6 (0.61%) Virtual Machines
6 6 (0.61%) vSphere
7 5 (0.51%) VMware ESXi
7 5 (0.51%) VMware NSX
8 4 (0.40%) KVM
8 4 (0.40%) Slurm Workload Manager
8 4 (0.40%) Virtual Desktop
9 3 (0.30%) Microsoft Virtual Server
9 3 (0.30%) Terminal Services
9 3 (0.30%) Virtual Servers
10 2 (0.20%) Citrix Hypervisor
10 2 (0.20%) Oracle RAC
11 1 (0.10%) GPFS
11 1 (0.10%) Lustre
Systems Management
1 162 (16.36%) Microsoft Intune
2 36 (3.64%) SCCM
3 33 (3.33%) Ansible
4 25 (2.53%) Terraform
5 19 (1.92%) Kubernetes
6 18 (1.82%) Grafana
7 12 (1.21%) ZABBIX
8 8 (0.81%) Jamf Pro
9 7 (0.71%) Single Sign-On
10 6 (0.61%) Graylog
10 6 (0.61%) Puppet
10 6 (0.61%) Systems Management Server (SMS)
11 5 (0.51%) vCenter Server
12 4 (0.40%) Autotask
12 4 (0.40%) Prometheus
12 4 (0.40%) Proxmox
13 3 (0.30%) Check_MK
14 2 (0.20%) FortiGate
14 2 (0.20%) HP Fortify
14 2 (0.20%) Salt
Vendors
1 443 (44.75%) Microsoft
2 229 (23.13%) ServiceNow
3 54 (5.45%) CyberArk
4 38 (3.84%) Cisco
5 33 (3.33%) VMware
6 26 (2.63%) Remedy
7 25 (2.53%) Fortinet
8 23 (2.32%) SonicWALL
9 18 (1.82%) BMC
9 18 (1.82%) Oracle
10 15 (1.52%) Apple
10 15 (1.52%) Meraki
11 12 (1.21%) SAP
12 11 (1.11%) Veeam
13 10 (1.01%) Dynatrace
13 10 (1.01%) Google
13 10 (1.01%) Salesforce
14 9 (0.91%) ConnectWise
14 9 (0.91%) Splunk
15 8 (0.81%) IFS