Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 10 April 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Apr 2026
Same period 2025 Same period 2024
Rank 41 49 48
Rank change year-on-year +8 -1 +15
Permanent jobs citing ITIL 838 716 1,632
As % of all permanent jobs with remote/hybrid work options 4.84% 5.51% 5.16%
As % of the Processes & Methodologies category 5.80% 5.82% 5.63%
Number of salaries quoted 535 539 1,396
10th Percentile £30,200 £31,100 £31,250
25th Percentile £37,000 £40,994 £39,000
Median annual salary (50th Percentile) £52,500 £55,000 £54,048
Median % change year-on-year -4.55% +1.76% +8.10%
75th Percentile £70,000 £68,525 £64,375
90th Percentile £85,000 £82,500 £78,750
UK median annual salary £51,356 £50,000 £50,000
% change year-on-year +2.71% - +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,438 12,307 28,972
As % of all permanent jobs with a WFH option 83.43% 94.78% 91.53%
Number of salaries quoted 10,082 8,885 23,509
10th Percentile £32,000 £32,500 £33,800
25th Percentile £44,447 £46,000 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £57,500 £60,000 £55,000
% change year-on-year -4.17% +9.09% -10.57%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 10 April 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 67 (8.00%) SharePoint
2 55 (6.56%) Microsoft Exchange
3 6 (0.72%) OpenStack
4 5 (0.60%) Confluence
5 4 (0.48%) Tomcat
5 4 (0.48%) WebSphere
5 4 (0.48%) WebSphere Application Server
6 3 (0.36%) ArcGIS
6 3 (0.36%) IIS
7 2 (0.24%) Apache Airflow
7 2 (0.24%) CMS
8 1 (0.12%) Oracle Workflow
Applications
1 178 (21.24%) Microsoft Office
2 20 (2.39%) Microsoft Excel
3 18 (2.15%) Microsoft Project
4 6 (0.72%) Microsoft PowerPoint
5 4 (0.48%) MS Visio
Business Applications
1 11 (1.31%) NEC Housing
2 9 (1.07%) Remedy ITSM
3 5 (0.60%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) Sage 200
4 3 (0.36%) Sage 50
4 3 (0.36%) Sage CRM
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 332 (39.62%) Microsoft 365
2 207 (24.70%) Azure
3 156 (18.62%) AWS
4 125 (14.92%) Entra ID
5 37 (4.42%) Power Platform
6 34 (4.06%) SaaS
7 19 (2.27%) OneDrive
8 15 (1.79%) AWS CloudFormation
8 15 (1.79%) Azure DevOps
9 13 (1.55%) GCP
10 11 (1.31%) Dynamics 365
11 10 (1.19%) Azure Monitor
11 10 (1.19%) Datadog
12 9 (1.07%) Amazon EKS
12 9 (1.07%) Google Workspace
13 8 (0.95%) Mimecast
14 7 (0.84%) GitHub
14 7 (0.84%) Power Automate
14 7 (0.84%) PowerApps
15 5 (0.60%) GitHub Actions
Communications & Networking
1 55 (6.56%) DNS
2 47 (5.61%) Firewall
2 47 (5.61%) VPN
3 44 (5.25%) WAN
4 37 (4.42%) DHCP
5 32 (3.82%) LAN
6 27 (3.22%) Wi-Fi
7 23 (2.74%) TCP/IP
8 19 (2.27%) VoIP
9 17 (2.03%) VLAN
10 16 (1.91%) SSL
11 15 (1.79%) SD-WAN
12 11 (1.31%) Network Security
13 10 (1.19%) Telnet
14 9 (1.07%) Broadband
15 7 (0.84%) HTTP
15 7 (0.84%) Wireless
16 6 (0.72%) Structured Cabling
17 5 (0.60%) BGP
17 5 (0.60%) Remote Desktop
Database & Business Intelligence
1 30 (3.58%) Power BI
2 27 (3.22%) SQL Server
3 14 (1.67%) Azure SQL Database
4 10 (1.19%) MySQL
5 7 (0.84%) PostgreSQL
6 5 (0.60%) NoSQL
7 4 (0.48%) DB2
7 4 (0.48%) Oracle Database
8 3 (0.36%) MongoDB
8 3 (0.36%) Relational Database
8 3 (0.36%) Tableau
9 2 (0.24%) InfluxDB
9 2 (0.24%) SAP HANA
9 2 (0.24%) SQL Server Integration Services
10 1 (0.12%) Amazon RDS
10 1 (0.12%) Crystal Reports
10 1 (0.12%) Metadata
10 1 (0.12%) RDBMS
10 1 (0.12%) SQL Server Reporting Services
Development Applications
1 46 (5.49%) JIRA
2 16 (1.91%) GitLab
3 5 (0.60%) Jenkins
4 2 (0.24%) Rational Rhapsody
5 1 (0.12%) Atlassian Bamboo
5 1 (0.12%) Bitbucket
General
1 410 (48.93%) Social Skills
2 132 (15.75%) Finance
3 80 (9.55%) French Language
4 69 (8.23%) Back Office
5 64 (7.64%) Analytical Skills
6 53 (6.32%) Public Sector
7 48 (5.73%) Inclusion and Diversity
8 41 (4.89%) Swedish Language
9 31 (3.70%) Banking
10 29 (3.46%) Law
10 29 (3.46%) Organisational Skills
11 24 (2.86%) Legal
12 23 (2.74%) Retail
13 16 (1.91%) Manufacturing
14 14 (1.67%) Presentation Skills
15 13 (1.55%) Front Office
15 13 (1.55%) Telecoms
16 10 (1.19%) Games
17 6 (0.72%) Aerospace
17 6 (0.72%) Marketing
Job Titles
1 189 (22.55%) Analyst
2 133 (15.87%) Support Engineer
3 109 (13.01%) Lead
4 101 (12.05%) Service Analyst
5 97 (11.58%) Service Desk Analyst
6 80 (9.55%) Senior
7 68 (8.11%) IT Support
7 68 (8.11%) Support Analyst
8 66 (7.88%) Desktop Engineer
8 66 (7.88%) Desktop Support
9 64 (7.64%) Desktop Support Engineer
9 64 (7.64%) Service Manager
10 63 (7.52%) Site Engineer
11 53 (6.32%) Applications Support
12 52 (6.21%) IT Analyst
13 51 (6.09%) Infrastructure Engineer
14 48 (5.73%) IT Manager
15 46 (5.49%) IT Engineer
16 36 (4.30%) IT Support Engineer
17 32 (3.82%) Architect
Libraries, Frameworks & Software Standards
1 13 (1.55%) CSS
1 13 (1.55%) HTML
2 10 (1.19%) JSON
3 8 (0.95%) FIX Protocol
4 7 (0.84%) .NET
4 7 (0.84%) REST
4 7 (0.84%) SOAP
4 7 (0.84%) XML
5 5 (0.60%) Elastic Stack
5 5 (0.60%) OAuth
5 5 (0.60%) YAML
6 4 (0.48%) EDI
6 4 (0.48%) LAPP Stack
6 4 (0.48%) LDAP
6 4 (0.48%) Middleware
6 4 (0.48%) OpenID
6 4 (0.48%) OpenTelemetry
6 4 (0.48%) WebSphere MQ
7 2 (0.24%) Kafka
7 2 (0.24%) RabbitMQ
Miscellaneous
1 76 (9.07%) Cyber Threat
2 71 (8.47%) Security Operations Centre
3 68 (8.11%) Cyber Kill Chain
3 68 (8.11%) Operational Technology
4 35 (4.18%) Driving Licence
5 32 (3.82%) Data Centre
5 32 (3.82%) Management Information System
6 30 (3.58%) Onboarding
7 27 (3.22%) Cyberattack
8 17 (2.03%) Hybrid Cloud
9 16 (1.91%) CMDB
10 15 (1.79%) Enterprise Software
11 11 (1.31%) Client/Server
11 11 (1.31%) Legacy Systems
12 10 (1.19%) Cloud Native
12 10 (1.19%) Self-Motivation
12 10 (1.19%) Social Media
13 9 (1.07%) Clustering
14 8 (0.95%) Equities
14 8 (0.95%) Fixed Income
Operating Systems
1 257 (30.67%) Windows
2 97 (11.58%) Windows 10
3 81 (9.67%) Linux
4 75 (8.95%) Windows Server
5 27 (3.22%) Unix
6 24 (2.86%) Apple iOS
7 22 (2.63%) Android
8 13 (1.55%) Red Hat Enterprise Linux
9 8 (0.95%) Mac OS
10 4 (0.48%) CentOS
10 4 (0.48%) Windows Server 2016
11 3 (0.36%) Debian
11 3 (0.36%) Ubuntu
11 3 (0.36%) VMS
12 1 (0.12%) Windows Server 2012
12 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 247 (29.47%) Customer Service
2 218 (26.01%) Continuous Improvement
3 217 (25.89%) ITSM
4 215 (25.66%) Problem-Solving
5 158 (18.85%) Mentoring
6 144 (17.18%) Service Management
7 142 (16.95%) Stakeholder Management
8 136 (16.23%) Coaching
9 135 (16.11%) Service Delivery
10 126 (15.04%) Cybersecurity
11 120 (14.32%) Roadmaps
12 95 (11.34%) Agile
13 93 (11.10%) Performance Metrics
14 91 (10.86%) DevOps
15 86 (10.26%) Business Strategy
16 85 (10.14%) Risk Management
17 82 (9.79%) Customer Experience
18 81 (9.67%) Analytics
18 81 (9.67%) Change Management
19 77 (9.19%) Vulnerability Management
Programming Languages
1 71 (8.47%) SQL
2 66 (7.88%) PowerShell
3 34 (4.06%) Python
4 22 (2.63%) JavaScript
5 17 (2.03%) Bash
6 9 (1.07%) C#
7 8 (0.95%) T-SQL
8 5 (0.60%) Bicep
9 3 (0.36%) Google Apps Script
9 3 (0.36%) Korn
9 3 (0.36%) Perl
10 2 (0.24%) Clojure
10 2 (0.24%) Java
10 2 (0.24%) PL/SQL
10 2 (0.24%) R
11 1 (0.12%) Kusto Query Language
11 1 (0.12%) Shell Script
Qualifications
1 248 (29.59%) Degree
2 144 (17.18%) Microsoft Certification
3 127 (15.16%) Security Cleared
4 113 (13.48%) SC Cleared
5 98 (11.69%) AWS Certification
6 96 (11.46%) MCSE
7 60 (7.16%) CTC Cleared
8 39 (4.65%) ITIL Certification
9 33 (3.94%) Cisco Certification
10 32 (3.82%) DBS Check
11 27 (3.22%) Computer Science Degree
11 27 (3.22%) ITIL Foundation Certificate
12 24 (2.86%) CCNA
13 23 (2.74%) Azure Certification
14 18 (2.15%) PMI Certification
15 17 (2.03%) CISSP
16 16 (1.91%) PMP
17 14 (1.67%) Network+ Certification
18 12 (1.43%) BPSS Clearance
18 12 (1.43%) CCNP
Quality Assurance & Compliance
1 110 (13.13%) SLA
2 103 (12.29%) QA
3 101 (12.05%) ISO/IEC 27001
4 97 (11.58%) NIST
5 68 (8.11%) ISO/IEC 27005
6 37 (4.42%) Cyber Essentials
7 20 (2.39%) GDPR
8 16 (1.91%) Cyber Essentials PLUS
9 13 (1.55%) Data Quality
10 8 (0.95%) GRC
11 7 (0.84%) PCI DSS
12 4 (0.48%) COBIT
12 4 (0.48%) SOC 2
13 2 (0.24%) Accessibility
13 2 (0.24%) ISO/IEC 19770
13 2 (0.24%) NCSC
13 2 (0.24%) Sarbanes-Oxley
14 1 (0.12%) ISO 22301
14 1 (0.12%) ISO/IEC 20000
System Software
1 112 (13.37%) Active Directory
2 24 (2.86%) VMware Infrastructure
3 20 (2.39%) Hyper-V
4 14 (1.67%) Docker
5 9 (1.07%) Virtual Machines
6 7 (0.84%) vSphere
7 5 (0.60%) VMware ESXi
8 4 (0.48%) BitLocker
8 4 (0.48%) Veritas Cluster Server
8 4 (0.48%) VMware NSX
9 3 (0.36%) Microsoft Virtual Server
9 3 (0.36%) Slurm Workload Manager
9 3 (0.36%) Virtual Desktop
9 3 (0.36%) Virtual Servers
10 2 (0.24%) Citrix Hypervisor
10 2 (0.24%) Terminal Services
11 1 (0.12%) Firmware
11 1 (0.12%) Oracle RAC
11 1 (0.12%) vCloud
Systems Management
1 70 (8.35%) Microsoft Intune
2 41 (4.89%) Ansible
3 33 (3.94%) Terraform
4 25 (2.98%) Kubernetes
5 23 (2.74%) SCCM
6 17 (2.03%) Grafana
7 11 (1.31%) Prometheus
8 10 (1.19%) Jamf Pro
9 8 (0.95%) Puppet
10 7 (0.84%) Single Sign-On
11 5 (0.60%) vCenter Server
12 4 (0.48%) PaperCut
13 3 (0.36%) Autotask
13 3 (0.36%) Check_MK
13 3 (0.36%) ZABBIX
14 2 (0.24%) Active Directory Federation Services
14 2 (0.24%) Argo
14 2 (0.24%) Oracle RMAN
14 2 (0.24%) Salt
15 1 (0.12%) Forefront Identity Manager
Vendors
1 364 (43.44%) Microsoft
2 198 (23.63%) ServiceNow
3 105 (12.53%) Cisco
4 36 (4.30%) VMware
5 24 (2.86%) Apple
6 22 (2.63%) Splunk
7 19 (2.27%) Oracle
8 17 (2.03%) Meraki
9 14 (1.67%) Red Hat
10 12 (1.43%) BMC
11 11 (1.31%) Citrix
11 11 (1.31%) Northgate
12 10 (1.19%) Fortinet
12 10 (1.19%) Remedy
12 10 (1.19%) Samsung
13 9 (1.07%) Google
13 9 (1.07%) Mitel
14 8 (0.95%) Charles River
14 8 (0.95%) Dynatrace
14 8 (0.95%) Sage