Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 22 November 2025, with comparisons to the same periods in the previous two years.

6 months to
22 Nov 2025
Same period 2024 Same period 2023
Rank 39 44 42
Rank change year-on-year +5 -2 +27
Permanent jobs citing ITIL 877 1,140 1,366
As % of all permanent jobs with remote/hybrid work options 5.73% 5.65% 6.36%
As % of the Processes & Methodologies category 6.28% 6.34% 6.70%
Number of salaries quoted 556 614 1,174
10th Percentile £29,063 £31,250 £32,413
25th Percentile £33,375 £37,500 £41,250
Median annual salary (50th Percentile) £50,000 £52,500 £54,500
Median % change year-on-year -4.76% -3.67% +9.00%
75th Percentile £70,000 £65,000 £67,500
90th Percentile £87,500 £80,000 £82,500
UK median annual salary £45,500 £50,000 £52,500
% change year-on-year -9.00% -4.76% +5.00%

All Process and Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,960 17,980 20,394
As % of all permanent jobs with a WFH option 91.28% 89.12% 94.99%
Number of salaries quoted 8,790 10,859 16,513
10th Percentile £29,500 £36,250 £36,644
25th Percentile £40,000 £46,250 £46,306
Median annual salary (50th Percentile) £57,500 £62,500 £62,500
Median % change year-on-year -8.00% - -
75th Percentile £77,500 £81,250 £80,070
90th Percentile £98,000 £100,000 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 22 November 2025.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 71 (8.10%) SharePoint
2 67 (7.64%) Microsoft Exchange
3 16 (1.82%) Tomcat
3 16 (1.82%) WebSphere
3 16 (1.82%) WebSphere Application Server
4 5 (0.57%) Confluence
4 5 (0.57%) IIS
5 3 (0.34%) HCL Domino
5 3 (0.34%) HCL Notes
6 2 (0.23%) Oracle Workflow
Applications
1 160 (18.24%) Microsoft Office
2 31 (3.53%) Microsoft Excel
3 17 (1.94%) MS Visio
4 8 (0.91%) Microsoft Project
5 6 (0.68%) AutoCAD
6 4 (0.46%) Chatbot
7 3 (0.34%) Microsoft PowerPoint
8 2 (0.23%) Spreadsheet
Business Applications
1 18 (2.05%) Remedy ITSM
2 9 (1.03%) SAP S/4HANA
3 8 (0.91%) Adaptiv
4 7 (0.80%) Dynamics CRM
5 4 (0.46%) Sage 200
6 3 (0.34%) Sage 50
6 3 (0.34%) Sage CRM
7 1 (0.11%) assyst
7 1 (0.11%) Dynamics AX
7 1 (0.11%) Elite 3E
7 1 (0.11%) NEC Housing
7 1 (0.11%) NetSuite
7 1 (0.11%) Raiser’s Edge
7 1 (0.11%) SAP WM
Cloud Services
1 317 (36.15%) Microsoft 365
2 231 (26.34%) Azure
3 199 (22.69%) AWS
4 112 (12.77%) Entra ID
5 58 (6.61%) Power Platform
6 28 (3.19%) SaaS
7 26 (2.96%) PowerApps
8 23 (2.62%) Azure DevOps
9 19 (2.17%) Azure Monitor
10 18 (2.05%) OneDrive
11 17 (1.94%) Dynamics 365
11 17 (1.94%) Microsoft Purview
12 14 (1.60%) Power Automate
13 12 (1.37%) AWS CloudFormation
13 12 (1.37%) IaaS
14 11 (1.25%) PaaS
15 10 (1.14%) GCP
16 9 (1.03%) GitHub
16 9 (1.03%) Microsoft Copilot
16 9 (1.03%) Mimecast
Communications & Networking
1 70 (7.98%) Firewall
2 56 (6.39%) VPN
3 50 (5.70%) DNS
4 47 (5.36%) LAN
4 47 (5.36%) WAN
5 39 (4.45%) TCP/IP
6 29 (3.31%) DHCP
7 26 (2.96%) SD-WAN
8 24 (2.74%) VoIP
8 24 (2.74%) Wi-Fi
9 20 (2.28%) SSL
9 20 (2.28%) VLAN
10 18 (2.05%) Network Security
11 9 (1.03%) HTTP
11 9 (1.03%) Unified Communications
12 7 (0.80%) BGP
12 7 (0.80%) Internet
12 7 (0.80%) IP Telephony
12 7 (0.80%) OSPF
12 7 (0.80%) Wireshark
Database & Business Intelligence
1 39 (4.45%) Power BI
2 16 (1.82%) DB2
2 16 (1.82%) Oracle Reports
2 16 (1.82%) PostgreSQL
2 16 (1.82%) SQL Server
3 10 (1.14%) Azure SQL Database
4 7 (0.80%) Oracle Database
4 7 (0.80%) Tableau
5 6 (0.68%) Amazon RDS
5 6 (0.68%) Crystal Reports
6 5 (0.57%) NoSQL
7 3 (0.34%) Data Lake
7 3 (0.34%) MySQL
8 2 (0.23%) Data Warehouse
8 2 (0.23%) Relational Database
8 2 (0.23%) SQL Server Integration Services
9 1 (0.11%) SQL Server Reporting Services
Development Applications
1 19 (2.17%) JIRA
2 5 (0.57%) GitLab
2 5 (0.57%) Jenkins
3 1 (0.11%) Git
3 1 (0.11%) Katalon Studio
3 1 (0.11%) Selenium
3 1 (0.11%) Visual Studio
General
1 450 (51.31%) Social Skills
2 183 (20.87%) Finance
3 96 (10.95%) Analytical Skills
4 95 (10.83%) French Language
4 95 (10.83%) Swedish Language
5 57 (6.50%) Banking
6 53 (6.04%) Public Sector
7 39 (4.45%) Organisational Skills
8 33 (3.76%) Law
9 31 (3.53%) Retail
10 30 (3.42%) Inclusion and Diversity
10 30 (3.42%) Telecoms
11 29 (3.31%) Back Office
12 25 (2.85%) Documentation Skills
13 22 (2.51%) Legal
14 16 (1.82%) Manufacturing
14 16 (1.82%) Police
15 11 (1.25%) Local Government
15 11 (1.25%) Presentation Skills
16 10 (1.14%) Investment Banking
Job Titles
1 251 (28.62%) Analyst
2 137 (15.62%) Service Analyst
3 128 (14.60%) Service Desk Analyst
4 123 (14.03%) Lead
5 78 (8.89%) Support Analyst
6 59 (6.73%) IT Analyst
6 59 (6.73%) Support Engineer
7 51 (5.82%) Senior
8 50 (5.70%) IT Support
9 47 (5.36%) Applications Support
10 44 (5.02%) IT Manager
11 42 (4.79%) Service Manager
12 37 (4.22%) Delivery Manager
13 32 (3.65%) 2nd Line Support
13 32 (3.65%) Developer
13 32 (3.65%) IT Support Analyst
14 30 (3.42%) Desktop Support
14 30 (3.42%) Support Manager
15 24 (2.74%) Applications Engineer
15 24 (2.74%) Support Technician
Libraries, Frameworks & Software Standards
1 21 (2.39%) CSS
1 21 (2.39%) HTML
1 21 (2.39%) XML
2 19 (2.17%) JSON
3 18 (2.05%) Oracle Fusion
4 17 (1.94%) LDAP
5 16 (1.82%) LAPP Stack
5 16 (1.82%) WebSphere MQ
6 11 (1.25%) REST
7 10 (1.14%) SOAP
8 7 (0.80%) Middleware
9 6 (0.68%) EDI
10 5 (0.57%) Elastic Stack
10 5 (0.57%) React
10 5 (0.57%) SAP Fiori
11 4 (0.46%) .NET
12 3 (0.34%) FIX Protocol
12 3 (0.34%) FreeSWITCH
12 3 (0.34%) Node.js
12 3 (0.34%) Web Services
Miscellaneous
1 79 (9.01%) Security Operations Centre
2 75 (8.55%) Operational Technology
3 72 (8.21%) Cyber Threat
4 68 (7.75%) Cyber Kill Chain
5 57 (6.50%) Management Information System
6 38 (4.33%) Onboarding
7 35 (3.99%) Driving Licence
8 31 (3.53%) Product Ownership
9 26 (2.96%) Self-Motivation
10 23 (2.62%) CMDB
11 19 (2.17%) Data Centre
11 19 (2.17%) Linux Command Line
12 17 (1.94%) Enterprise Software
13 16 (1.82%) Security Posture
14 12 (1.37%) Client/Server
14 12 (1.37%) Cloud Native
14 12 (1.37%) Legacy Systems
15 11 (1.25%) Analytical Mindset
15 11 (1.25%) Hybrid Cloud
16 9 (1.03%) Market Risk
Operating Systems
1 242 (27.59%) Windows
2 80 (9.12%) Linux
3 68 (7.75%) Windows Server
4 61 (6.96%) Windows 10
5 29 (3.31%) Unix
6 21 (2.39%) Mac OS
7 17 (1.94%) Apple iOS
7 17 (1.94%) Red Hat Enterprise Linux
8 9 (1.03%) Android
8 9 (1.03%) Windows Server 2019
9 8 (0.91%) VMS
9 8 (0.91%) Windows Server 2016
10 5 (0.57%) Mac OS X
11 2 (0.23%) Windows Server 2012
12 1 (0.11%) CentOS
12 1 (0.11%) Check Point GAiA
12 1 (0.11%) Windows Server 2008
Processes & Methodologies
1 258 (29.42%) ITSM
2 226 (25.77%) Customer Service
3 208 (23.72%) Problem-Solving
4 178 (20.30%) Continuous Improvement
5 174 (19.84%) Service Management
6 159 (18.13%) Mentoring
7 150 (17.10%) Roadmaps
8 140 (15.96%) Service Delivery
9 128 (14.60%) Coaching
9 128 (14.60%) Stakeholder Management
10 115 (13.11%) Cybersecurity
10 115 (13.11%) Risk Management
11 110 (12.54%) Technology Roadmap
12 106 (12.09%) Performance Metrics
13 104 (11.86%) Analytics
14 101 (11.52%) Agile
14 101 (11.52%) Business Strategy
15 96 (10.95%) Change Management
16 94 (10.72%) DevOps
17 91 (10.38%) Asset Management
Programming Languages
1 85 (9.69%) PowerShell
2 72 (8.21%) Python
3 70 (7.98%) SQL
4 37 (4.22%) JavaScript
5 29 (3.31%) Bash
6 9 (1.03%) Bicep
6 9 (1.03%) Java
7 7 (0.80%) R
8 4 (0.46%) Perl
9 3 (0.34%) C#
10 1 (0.11%) Kusto Query Language
10 1 (0.11%) PL/SQL
10 1 (0.11%) VB.NET
Qualifications
1 233 (26.57%) Degree
2 160 (18.24%) Microsoft Certification
3 134 (15.28%) AWS Certification
4 108 (12.31%) MCSE
5 67 (7.64%) ITIL Certification
6 62 (7.07%) ITIL Foundation Certificate
7 53 (6.04%) Security Cleared
8 52 (5.93%) Azure Certification
9 47 (5.36%) SC Cleared
10 46 (5.25%) Cisco Certification
11 35 (3.99%) CCNP
12 33 (3.76%) PMI Certification
13 31 (3.53%) PMP
14 29 (3.31%) CISSP
15 26 (2.96%) CCNA
16 24 (2.74%) Computer Science Degree
17 22 (2.51%) Network+ Certification
18 20 (2.28%) BPSS Clearance
18 20 (2.28%) CTC Cleared
19 18 (2.05%) DBS Check
Quality Assurance & Compliance
1 113 (12.88%) QA
2 109 (12.43%) ISO/IEC 27001
3 107 (12.20%) SLA
4 81 (9.24%) NIST
5 68 (7.75%) ISO/IEC 27005
6 27 (3.08%) Cyber Essentials
7 19 (2.17%) Data Quality
8 13 (1.48%) GDPR
9 12 (1.37%) COBIT
10 10 (1.14%) PMO
11 9 (1.03%) ISO 9001
12 7 (0.80%) ISO/IEC 20000
13 4 (0.46%) Cyber Essentials PLUS
13 4 (0.46%) GRC
14 3 (0.34%) PCI DSS
15 2 (0.23%) Accessibility
15 2 (0.23%) NCSC
15 2 (0.23%) Sarbanes-Oxley
16 1 (0.11%) ISO 22301
16 1 (0.11%) ISO/IEC 19770
System Software
1 147 (16.76%) Active Directory
2 36 (4.10%) VMware Infrastructure
3 35 (3.99%) Hyper-V
4 21 (2.39%) Virtual Desktop
5 19 (2.17%) Virtual Machines
6 6 (0.68%) Docker
6 6 (0.68%) Firmware
7 3 (0.34%) BitLocker
7 3 (0.34%) vSphere
8 2 (0.23%) pfSense
9 1 (0.11%) vCloud
9 1 (0.11%) VMware ESXi
Systems Management
1 81 (9.24%) Microsoft Intune
2 44 (5.02%) Terraform
3 28 (3.19%) SCCM
4 13 (1.48%) Jamf Pro
5 11 (1.25%) Ansible
6 10 (1.14%) Grafana
6 10 (1.14%) Kubernetes
6 10 (1.14%) Prometheus
7 5 (0.57%) SCOM
8 4 (0.46%) Autotask
9 3 (0.34%) Dell DRAC
10 2 (0.23%) AirWatch
10 2 (0.23%) FortiGate
10 2 (0.23%) Nagios
10 2 (0.23%) PaperCut
10 2 (0.23%) SmoothWall
10 2 (0.23%) ZABBIX
11 1 (0.11%) Failover Clustering
11 1 (0.11%) Proxmox
Vendors
1 384 (43.79%) Microsoft
2 210 (23.95%) ServiceNow
3 76 (8.67%) Cisco
4 48 (5.47%) VMware
5 39 (4.45%) Oracle
6 30 (3.42%) Apple
7 19 (2.17%) IBM
7 19 (2.17%) Meraki
7 19 (2.17%) Remedy
8 18 (2.05%) BMC
9 17 (1.94%) Red Hat
10 15 (1.71%) SAP
11 14 (1.60%) Murex
12 13 (1.48%) Citrix
12 13 (1.48%) SolarWinds
12 13 (1.48%) Splunk
13 12 (1.37%) Mitel
14 11 (1.25%) Google
15 9 (1.03%) HP
15 9 (1.03%) Veeam