Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 22 September 2026, with comparisons to the same periods in the previous two years.

6 months to
22 Sep 2026
Same period 2025 Same period 2024
Rank 56 78 45
Rank change year-on-year +22 -33 +6
Permanent jobs citing ITIL 1,066 718 1,143
As % of all permanent jobs with remote/hybrid work options 4.35% 4.45% 5.02%
As % of the Processes & Methodologies category 5.36% 4.77% 5.72%
Number of salaries quoted 682 530 639
10th Percentile £29,275 £29,750 £31,250
25th Percentile £40,000 £35,000 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £53,150
Median % change year-on-year +4.76% -1.22% +0.56%
75th Percentile £75,000 £68,438 £63,750
90th Percentile £88,625 £97,500 £77,750
UK median annual salary £52,500 £45,285 £50,000
% change year-on-year +15.93% -9.43% -1.96%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,905 15,060 19,973
As % of all permanent jobs with a WFH option 81.30% 93.30% 87.74%
Number of salaries quoted 14,270 8,510 12,254
10th Percentile £34,000 £30,000 £35,500
25th Percentile £44,972 £40,750 £45,000
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £100,000
UK median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% -4.17%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 22 September 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 99 (9.29%) SharePoint
2 51 (4.78%) Microsoft Exchange
3 13 (1.22%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) CMS
5 2 (0.19%) OpenStack
5 2 (0.19%) Oracle Workflow
6 1 (0.094%) Apache Airflow
Applications
1 97 (9.10%) Microsoft Office
2 27 (2.53%) Microsoft Excel
3 14 (1.31%) Microsoft Project
4 12 (1.13%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 28 (2.63%) Remedy ITSM
2 8 (0.75%) Dynamics CRM
3 6 (0.56%) Shopify
3 6 (0.56%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 2 (0.19%) Carpe Diem
5 2 (0.19%) Dynamics NAV
5 2 (0.19%) Elite 3E
5 2 (0.19%) Maximo
5 2 (0.19%) Oracle Financials
5 2 (0.19%) Oracle iProcurement
5 2 (0.19%) SAP ERP
5 2 (0.19%) SAP QM
6 1 (0.094%) Dynamics GP
6 1 (0.094%) OpenText VIM for SAP
6 1 (0.094%) Oracle EBS
6 1 (0.094%) Oracle Payables
6 1 (0.094%) Sage 200
6 1 (0.094%) SystmOne
Cloud Services
1 312 (29.27%) Azure
2 284 (26.64%) Microsoft 365
3 175 (16.42%) AWS
4 164 (15.38%) Entra ID
5 135 (12.66%) SaaS
6 63 (5.91%) Power Platform
7 41 (3.85%) OneDrive
8 25 (2.35%) Dynamics 365
8 25 (2.35%) PowerApps
9 23 (2.16%) Power Automate
10 22 (2.06%) Microsoft Purview
11 19 (1.78%) GCP
12 12 (1.13%) Datadog
13 10 (0.94%) GitHub
14 8 (0.75%) Azure Sentinel
14 8 (0.75%) IaaS
14 8 (0.75%) Microsoft Copilot
14 8 (0.75%) PaaS
15 7 (0.66%) AWS CloudFormation
15 7 (0.66%) Google Workspace
Communications & Networking
1 75 (7.04%) Firewall
2 48 (4.50%) DNS
2 48 (4.50%) VPN
3 42 (3.94%) DHCP
4 34 (3.19%) WAN
5 33 (3.10%) TCP/IP
6 32 (3.00%) LAN
6 32 (3.00%) Network Security
7 28 (2.63%) Wi-Fi
8 17 (1.59%) Wireless
9 15 (1.41%) VLAN
10 11 (1.03%) Unified Communications
11 8 (0.75%) IP Telephony
12 7 (0.66%) VoIP
13 6 (0.56%) BGP
13 6 (0.56%) MPLS
13 6 (0.56%) SD-WAN
14 5 (0.47%) Software-Defined Networking
15 4 (0.38%) Cisco ISE
15 4 (0.38%) Cisco Nexus
Database & Business Intelligence
1 39 (3.66%) Power BI
2 19 (1.78%) SQL Server
3 10 (0.94%) Azure SQL Database
4 9 (0.84%) Oracle Database
5 5 (0.47%) MySQL
6 3 (0.28%) PostgreSQL
6 3 (0.28%) Relational Database
7 2 (0.19%) DynamoDB
7 2 (0.19%) GIS
7 2 (0.19%) MongoDB
7 2 (0.19%) Oracle BI Publisher
8 1 (0.094%) Big Data
8 1 (0.094%) BusinessObjects
8 1 (0.094%) Oracle Exadata
8 1 (0.094%) RDBMS
Development Applications
1 74 (6.94%) JIRA
2 8 (0.75%) GitLab
3 4 (0.38%) Atlassian Bamboo
3 4 (0.38%) Bitbucket
3 4 (0.38%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Git
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.094%) Artifactory
5 1 (0.094%) Cucumber
5 1 (0.094%) Postman
5 1 (0.094%) REST Assured
General
1 563 (52.81%) Social Skills
2 227 (21.29%) Finance
3 139 (13.04%) Analytical Skills
4 111 (10.41%) Public Sector
5 104 (9.76%) Law
6 87 (8.16%) Legal
7 62 (5.82%) Banking
8 60 (5.63%) Organisational Skills
9 57 (5.35%) Influencing Skills
10 48 (4.50%) Swedish Language
11 44 (4.13%) Inclusion and Diversity
12 36 (3.38%) Manufacturing
13 32 (3.00%) Telecoms
14 28 (2.63%) Retail
15 22 (2.06%) Presentation Skills
16 19 (1.78%) Games
17 16 (1.50%) French Language
18 14 (1.31%) Aerospace
18 14 (1.31%) Documentation Skills
19 11 (1.03%) Advertising
Job Titles
1 212 (19.89%) Analyst
2 180 (16.89%) IT Manager
3 168 (15.76%) Senior
4 159 (14.92%) Service Manager
5 117 (10.98%) IT Services Manager
6 98 (9.19%) Service Analyst
7 94 (8.82%) Support Analyst
8 88 (8.26%) IT Support
8 88 (8.26%) Senior Manager
9 82 (7.69%) Service Desk Analyst
10 71 (6.66%) Lead
11 64 (6.00%) Architect
12 61 (5.72%) Support Engineer
13 49 (4.60%) Resilience Manager
14 48 (4.50%) IT Engineer
15 47 (4.41%) IT Analyst
16 45 (4.22%) IT Support Engineer
17 42 (3.94%) Applications Support
18 39 (3.66%) Infrastructure Engineer
19 37 (3.47%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.78%) Middleware
2 30 (2.81%) Terraform
3 14 (1.31%) REST
3 14 (1.31%) SOAP
4 6 (0.56%) .NET
4 6 (0.56%) Web Services
5 4 (0.38%) EDI
5 4 (0.38%) OAuth
5 4 (0.38%) OpenID
6 3 (0.28%) AngularJS
6 3 (0.28%) React
7 2 (0.19%) 802.1X
7 2 (0.19%) CSS
7 2 (0.19%) Gherkin
7 2 (0.19%) HTML
7 2 (0.19%) Jest
7 2 (0.19%) Microsoft Graph
7 2 (0.19%) SAP Fiori
7 2 (0.19%) Spring Boot
7 2 (0.19%) XML
Miscellaneous
1 54 (5.07%) Management Information System
2 53 (4.97%) Cyber Threat
3 44 (4.13%) Onboarding
4 40 (3.75%) Data Centre
5 39 (3.66%) Self-Motivation
6 31 (2.91%) Driving Licence
7 29 (2.72%) CMDB
8 28 (2.63%) Enterprise Software
9 21 (1.97%) Cyberattack
10 19 (1.78%) Hybrid Cloud
11 18 (1.69%) Product Ownership
12 12 (1.13%) Operational Technology
13 9 (0.84%) Legacy Systems
14 8 (0.75%) AS400
14 8 (0.75%) CCTV
14 8 (0.75%) Client/Server
14 8 (0.75%) Cloud Native
14 8 (0.75%) Greenfield Project
14 8 (0.75%) PKI
15 7 (0.66%) LIMS
Operating Systems
1 176 (16.51%) Windows
2 63 (5.91%) Windows Server
3 34 (3.19%) Linux
4 25 (2.35%) Windows 10
5 14 (1.31%) Android
6 13 (1.22%) Mac OS
7 12 (1.13%) Apple iOS
8 6 (0.56%) Unix
9 5 (0.47%) Red Hat Enterprise Linux
9 5 (0.47%) Windows Server 2016
9 5 (0.47%) Windows Server 2019
10 3 (0.28%) AIX
10 3 (0.28%) CentOS
10 3 (0.28%) Solaris
11 2 (0.19%) Debian
11 2 (0.19%) VMS
11 2 (0.19%) Windows Server 2012
12 1 (0.094%) Ubuntu
Processes & Methodologies
1 386 (36.21%) Continuous Improvement
2 328 (30.77%) ITSM
3 310 (29.08%) Service Management
4 294 (27.58%) Problem-Solving
5 239 (22.42%) Customer Service
6 231 (21.67%) Stakeholder Management
7 205 (19.23%) Stakeholder Engagement
8 200 (18.76%) Agile
9 199 (18.67%) Service Delivery
10 191 (17.92%) Mentoring
11 170 (15.95%) Project Delivery
12 161 (15.10%) Cybersecurity
13 140 (13.13%) Change Management
14 138 (12.95%) PRINCE2
15 136 (12.76%) AI
16 134 (12.57%) Information Security
17 119 (11.16%) Collaborative Working
18 110 (10.32%) DevOps
19 103 (9.66%) Project Management
19 103 (9.66%) TOGAF
Programming Languages
1 84 (7.88%) PowerShell
2 58 (5.44%) SQL
3 30 (2.81%) Python
4 20 (1.88%) JavaScript
5 13 (1.22%) Bash
6 9 (0.84%) Java
7 8 (0.75%) Clojure
7 8 (0.75%) RPG
8 6 (0.56%) Bicep
8 6 (0.56%) T-SQL
9 3 (0.28%) PL/SQL
9 3 (0.28%) Ruby
10 2 (0.19%) C#
10 2 (0.19%) Google Apps Script
10 2 (0.19%) Groovy
10 2 (0.19%) TypeScript
11 1 (0.094%) Apex Code
11 1 (0.094%) Korn
11 1 (0.094%) Kusto Query Language
11 1 (0.094%) VBScript
Qualifications
1 235 (22.05%) Degree
2 129 (12.10%) Security Cleared
3 116 (10.88%) CISSP
4 114 (10.69%) CISM
5 109 (10.23%) ITIL Certification
6 96 (9.01%) Microsoft Certification
7 93 (8.72%) SC Cleared
8 78 (7.32%) AWS Certification
9 70 (6.57%) MCSE
10 66 (6.19%) DBS Check
11 62 (5.82%) A+ Certification
12 60 (5.63%) Network+ Certification
13 52 (4.88%) Azure Certification
14 48 (4.50%) PMP
15 43 (4.03%) Cisco Certification
15 43 (4.03%) PMI Certification
16 32 (3.00%) Computer Science Degree
16 32 (3.00%) DV Cleared
17 27 (2.53%) CCNA
18 23 (2.16%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 104 (9.76%) SLA
2 91 (8.54%) QA
3 76 (7.13%) NIST
4 55 (5.16%) ISO 22301
5 53 (4.97%) Cyber Essentials
6 51 (4.78%) ISO/IEC 27001
7 49 (4.60%) GDPR
8 20 (1.88%) Cyber Essentials PLUS
9 18 (1.69%) COBIT
9 18 (1.69%) PCI DSS
10 16 (1.50%) ISO/IEC 20000
11 13 (1.22%) ISO 9001
11 13 (1.22%) PMO
12 12 (1.13%) Data Quality
13 7 (0.66%) GxP
14 6 (0.56%) Accessibility
15 5 (0.47%) GRC
15 5 (0.47%) Sarbanes-Oxley
16 4 (0.38%) ISO 9000
16 4 (0.38%) ISO/IEC 15288
System Software
1 181 (16.98%) Active Directory
2 40 (3.75%) Hyper-V
3 35 (3.28%) VMware Infrastructure
4 10 (0.94%) Virtual Desktop
5 7 (0.66%) BitLocker
5 7 (0.66%) VMware NSX
5 7 (0.66%) vSphere
6 6 (0.56%) Virtual Machines
7 5 (0.47%) Docker
8 4 (0.38%) KVM
9 3 (0.28%) Microsoft Virtual Server
9 3 (0.28%) Slurm Workload Manager
9 3 (0.28%) Terminal Services
9 3 (0.28%) Virtual Servers
9 3 (0.28%) VMware ESXi
10 1 (0.094%) Citrix Hypervisor
10 1 (0.094%) GPFS
10 1 (0.094%) Lustre
10 1 (0.094%) Oracle RAC
Systems Management
1 149 (13.98%) Microsoft Intune
2 35 (3.28%) Ansible
3 33 (3.10%) SCCM
4 21 (1.97%) Grafana
5 14 (1.31%) Kubernetes
6 11 (1.03%) ZABBIX
7 7 (0.66%) FortiGate
7 7 (0.66%) Jamf Pro
8 6 (0.56%) Graylog
8 6 (0.56%) Single Sign-On
8 6 (0.56%) Systems Management Server (SMS)
9 4 (0.38%) Autotask
9 4 (0.38%) Prometheus
9 4 (0.38%) Proxmox
9 4 (0.38%) vCenter Server
10 3 (0.28%) Puppet
11 2 (0.19%) Check_MK
11 2 (0.19%) Data Guard
11 2 (0.19%) HP Fortify
11 2 (0.19%) NetBackup
Vendors
1 428 (40.15%) Microsoft
2 221 (20.73%) ServiceNow
3 55 (5.16%) CyberArk
4 50 (4.69%) VMware
5 39 (3.66%) Cisco
6 29 (2.72%) Remedy
7 27 (2.53%) SonicWALL
8 26 (2.44%) Fortinet
9 22 (2.06%) YouTube
10 20 (1.88%) BMC
11 19 (1.78%) Oracle
12 16 (1.50%) Dynatrace
13 15 (1.41%) Mitel
14 13 (1.22%) Apple
15 11 (1.03%) Google
15 11 (1.03%) Veeam
15 11 (1.03%) Workday
16 10 (0.94%) Meraki
16 10 (0.94%) SAP
17 9 (0.84%) IBM