Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 3 May 2026, with comparisons to the same periods in the previous two years.

6 months to
3 May 2026
Same period 2025 Same period 2024
Rank 45 57 50
Rank change year-on-year +12 -7 +12
Permanent jobs citing ITIL 801 693 1,597
As % of all permanent jobs with remote/hybrid work options 4.40% 5.09% 4.91%
As % of the Processes & Methodologies category 5.32% 5.38% 5.38%
Number of salaries quoted 541 518 1,358
10th Percentile £31,250 £30,000 £31,250
25th Percentile £38,500 £40,500 £40,000
Median annual salary (50th Percentile) £52,500 £54,160 £54,296
Median % change year-on-year -3.07% -0.25% +8.27%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £85,000 £82,500 £77,500
UK median annual salary £52,123 £50,000 £49,990
% change year-on-year +4.25% +0.02% +5.24%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,065 12,887 29,687
As % of all permanent jobs with a WFH option 82.77% 94.73% 91.30%
Number of salaries quoted 10,575 8,882 23,564
10th Percentile £32,500 £31,250 £33,750
25th Percentile £45,000 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £58,599 £60,000 £55,000
% change year-on-year -2.34% +9.09% -10.57%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 3 May 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 70 (8.74%) SharePoint
2 53 (6.62%) Microsoft Exchange
3 6 (0.75%) OpenStack
4 5 (0.62%) Confluence
5 3 (0.37%) ArcGIS
5 3 (0.37%) CMS
6 2 (0.25%) Apache Airflow
7 1 (0.12%) IIS
Applications
1 150 (18.73%) Microsoft Office
2 17 (2.12%) Microsoft Project
3 15 (1.87%) Microsoft Excel
4 7 (0.87%) Microsoft PowerPoint
5 3 (0.37%) MS Visio
6 1 (0.12%) Windchill
Business Applications
1 11 (1.37%) NEC Housing
2 6 (0.75%) Remedy ITSM
3 4 (0.50%) Dynamics CRM
4 3 (0.37%) Oracle EBS
4 3 (0.37%) SAP S/4HANA
5 2 (0.25%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) OpenText VIM for SAP
6 1 (0.12%) Oracle Payables
6 1 (0.12%) Sage 200
6 1 (0.12%) Sage 50
6 1 (0.12%) Sage CRM
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 313 (39.08%) Microsoft 365
2 203 (25.34%) Azure
3 125 (15.61%) Entra ID
4 117 (14.61%) AWS
5 37 (4.62%) Power Platform
6 35 (4.37%) SaaS
7 26 (3.25%) OneDrive
8 12 (1.50%) Azure DevOps
9 11 (1.37%) Dynamics 365
10 10 (1.25%) AWS CloudFormation
11 9 (1.12%) Google Workspace
11 9 (1.12%) Power Automate
11 9 (1.12%) PowerApps
12 8 (1.00%) Amazon EKS
12 8 (1.00%) Azure Monitor
12 8 (1.00%) GCP
13 7 (0.87%) Mimecast
14 6 (0.75%) Azure Sentinel
15 5 (0.62%) Azure AKS
15 5 (0.62%) Intacct
Communications & Networking
1 50 (6.24%) DNS
2 41 (5.12%) VPN
3 40 (4.99%) Firewall
4 39 (4.87%) WAN
5 31 (3.87%) DHCP
6 28 (3.50%) LAN
7 25 (3.12%) Wi-Fi
8 19 (2.37%) TCP/IP
8 19 (2.37%) VoIP
9 14 (1.75%) SSL
10 13 (1.62%) SD-WAN
11 12 (1.50%) VLAN
12 10 (1.25%) Telnet
13 9 (1.12%) Broadband
13 9 (1.12%) Network Security
14 7 (0.87%) HTTP
14 7 (0.87%) Wireless
15 6 (0.75%) Structured Cabling
16 5 (0.62%) BGP
16 5 (0.62%) MPLS
Database & Business Intelligence
1 29 (3.62%) Power BI
2 28 (3.50%) SQL Server
3 16 (2.00%) Azure SQL Database
4 9 (1.12%) MySQL
5 6 (0.75%) Oracle Database
6 4 (0.50%) PostgreSQL
6 4 (0.50%) Relational Database
7 3 (0.37%) MongoDB
8 2 (0.25%) InfluxDB
8 2 (0.25%) SAP HANA
9 1 (0.12%) DynamoDB
9 1 (0.12%) Metadata
9 1 (0.12%) NoSQL
9 1 (0.12%) Oracle Exadata
9 1 (0.12%) RDBMS
9 1 (0.12%) SQL Server Integration Services
9 1 (0.12%) Tableau
Development Applications
1 48 (5.99%) JIRA
2 13 (1.62%) GitLab
3 2 (0.25%) Jenkins
3 2 (0.25%) Rational Rhapsody
4 1 (0.12%) Atlassian Bamboo
4 1 (0.12%) Bitbucket
4 1 (0.12%) Cypress.io
4 1 (0.12%) Maven
4 1 (0.12%) SonarQube
General
1 390 (48.69%) Social Skills
2 127 (15.86%) Finance
3 66 (8.24%) Back Office
4 65 (8.11%) Analytical Skills
4 65 (8.11%) Public Sector
5 58 (7.24%) French Language
6 53 (6.62%) Inclusion and Diversity
7 30 (3.75%) Law
8 28 (3.50%) Organisational Skills
9 26 (3.25%) Retail
10 25 (3.12%) Banking
11 22 (2.75%) Legal
12 21 (2.62%) Manufacturing
13 17 (2.12%) Swedish Language
14 14 (1.75%) Presentation Skills
15 13 (1.62%) Front Office
16 10 (1.25%) Games
17 7 (0.87%) Documentation Skills
18 5 (0.62%) Influencing Skills
18 5 (0.62%) Police
Job Titles
1 172 (21.47%) Analyst
2 126 (15.73%) Support Engineer
3 100 (12.48%) Lead
4 90 (11.24%) Senior
5 87 (10.86%) Service Analyst
6 81 (10.11%) Service Manager
7 79 (9.86%) Service Desk Analyst
8 69 (8.61%) Support Analyst
9 65 (8.11%) Desktop Engineer
9 65 (8.11%) Desktop Support
10 63 (7.87%) Desktop Support Engineer
10 63 (7.87%) Site Engineer
11 62 (7.74%) IT Manager
12 55 (6.87%) IT Support
13 53 (6.62%) Applications Support
14 49 (6.12%) Infrastructure Engineer
15 43 (5.37%) IT Engineer
15 43 (5.37%) IT Services Manager
16 42 (5.24%) IT Analyst
17 34 (4.24%) Architect
Libraries, Frameworks & Software Standards
1 14 (1.75%) CSS
1 14 (1.75%) HTML
2 9 (1.12%) JSON
3 8 (1.00%) .NET
3 8 (1.00%) FIX Protocol
3 8 (1.00%) REST
3 8 (1.00%) SOAP
4 7 (0.87%) XML
5 5 (0.62%) OAuth
6 4 (0.50%) EDI
6 4 (0.50%) Middleware
6 4 (0.50%) OpenID
6 4 (0.50%) YAML
7 3 (0.37%) AngularJS
7 3 (0.37%) OpenTelemetry
7 3 (0.37%) Web Services
8 2 (0.25%) Kafka
8 2 (0.25%) RabbitMQ
8 2 (0.25%) SAP Fiori
8 2 (0.25%) WAMP
Miscellaneous
1 57 (7.12%) Cyber Threat
2 54 (6.74%) Security Operations Centre
3 49 (6.12%) Cyber Kill Chain
3 49 (6.12%) Operational Technology
4 33 (4.12%) Data Centre
5 30 (3.75%) Driving Licence
6 28 (3.50%) Cyberattack
6 28 (3.50%) Onboarding
7 24 (3.00%) Management Information System
8 22 (2.75%) Hybrid Cloud
9 14 (1.75%) Enterprise Software
10 12 (1.50%) Client/Server
10 12 (1.50%) CMDB
11 11 (1.37%) Self-Motivation
12 10 (1.25%) Cloud Native
12 10 (1.25%) Legacy Systems
12 10 (1.25%) Social Media
13 9 (1.12%) Clustering
13 9 (1.12%) Video Conferencing
14 8 (1.00%) Equities
Operating Systems
1 233 (29.09%) Windows
2 99 (12.36%) Windows 10
3 60 (7.49%) Linux
4 57 (7.12%) Windows Server
5 26 (3.25%) Apple iOS
6 24 (3.00%) Android
7 17 (2.12%) Unix
8 10 (1.25%) Red Hat Enterprise Linux
9 6 (0.75%) Mac OS
10 4 (0.50%) CentOS
11 3 (0.37%) Debian
11 3 (0.37%) Ubuntu
11 3 (0.37%) VMS
11 3 (0.37%) Windows Server 2016
12 1 (0.12%) AIX
12 1 (0.12%) Solaris
12 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 227 (28.34%) Customer Service
2 225 (28.09%) Continuous Improvement
3 203 (25.34%) Problem-Solving
4 202 (25.22%) ITSM
5 165 (20.60%) Service Management
6 140 (17.48%) Mentoring
7 136 (16.98%) Service Delivery
8 127 (15.86%) Stakeholder Management
9 124 (15.48%) Cybersecurity
10 121 (15.11%) Coaching
11 98 (12.23%) Roadmaps
12 96 (11.99%) Agile
13 84 (10.49%) DevOps
14 78 (9.74%) Change Management
15 77 (9.61%) Analytics
15 77 (9.61%) Customer Experience
15 77 (9.61%) Performance Metrics
16 69 (8.61%) Ticket Management
17 68 (8.49%) Patch Management
17 68 (8.49%) Software Deployment
Programming Languages
1 70 (8.74%) SQL
2 62 (7.74%) PowerShell
3 24 (3.00%) Python
4 23 (2.87%) JavaScript
5 12 (1.50%) Bash
6 10 (1.25%) C#
7 8 (1.00%) T-SQL
8 6 (0.75%) Clojure
9 4 (0.50%) Bicep
9 4 (0.50%) Java
10 3 (0.37%) Google Apps Script
10 3 (0.37%) Korn
10 3 (0.37%) Perl
11 1 (0.12%) Groovy
11 1 (0.12%) Kusto Query Language
11 1 (0.12%) PL/SQL
11 1 (0.12%) Ruby
11 1 (0.12%) Shell Script
11 1 (0.12%) TypeScript
Qualifications
1 224 (27.97%) Degree
2 130 (16.23%) Security Cleared
3 117 (14.61%) Microsoft Certification
4 114 (14.23%) SC Cleared
5 75 (9.36%) AWS Certification
5 75 (9.36%) MCSE
6 60 (7.49%) CTC Cleared
7 34 (4.24%) DBS Check
8 33 (4.12%) ITIL Certification
9 32 (4.00%) Cisco Certification
10 24 (3.00%) ITIL Foundation Certificate
11 23 (2.87%) Azure Certification
12 21 (2.62%) Computer Science Degree
13 20 (2.50%) CCNA
14 19 (2.37%) PMI Certification
15 17 (2.12%) PMP
16 14 (1.75%) CISSP
17 13 (1.62%) Network+ Certification
18 12 (1.50%) BPSS Clearance
19 11 (1.37%) DV Cleared
Quality Assurance & Compliance
1 105 (13.11%) SLA
2 89 (11.11%) QA
3 79 (9.86%) NIST
4 77 (9.61%) ISO/IEC 27001
5 49 (6.12%) ISO/IEC 27005
6 35 (4.37%) Cyber Essentials
7 23 (2.87%) GDPR
8 20 (2.50%) Cyber Essentials PLUS
9 14 (1.75%) Data Quality
10 10 (1.25%) PCI DSS
11 6 (0.75%) GRC
12 4 (0.50%) SOC 2
13 3 (0.37%) COBIT
14 2 (0.25%) Accessibility
14 2 (0.25%) ISO/IEC 19770
14 2 (0.25%) Sarbanes-Oxley
15 1 (0.12%) Def Stans
15 1 (0.12%) ISO 22301
15 1 (0.12%) ISO/IEC 15288
15 1 (0.12%) NCSC
System Software
1 104 (12.98%) Active Directory
2 22 (2.75%) VMware Infrastructure
3 14 (1.75%) Hyper-V
4 11 (1.37%) Docker
5 9 (1.12%) BitLocker
6 7 (0.87%) Virtual Machines
7 6 (0.75%) vSphere
8 5 (0.62%) VMware ESXi
9 4 (0.50%) Veritas Cluster Server
9 4 (0.50%) Virtual Desktop
9 4 (0.50%) VMware NSX
10 3 (0.37%) Microsoft Virtual Server
10 3 (0.37%) Slurm Workload Manager
10 3 (0.37%) Terminal Services
10 3 (0.37%) Virtual Servers
11 2 (0.25%) Citrix Hypervisor
11 2 (0.25%) Oracle RAC
12 1 (0.12%) Firmware
12 1 (0.12%) KVM
12 1 (0.12%) vCloud
Systems Management
1 66 (8.24%) Microsoft Intune
2 35 (4.37%) Ansible
3 30 (3.75%) SCCM
4 24 (3.00%) Terraform
5 21 (2.62%) Kubernetes
6 13 (1.62%) Grafana
7 11 (1.37%) Jamf Pro
8 8 (1.00%) Puppet
9 7 (0.87%) Prometheus
9 7 (0.87%) Single Sign-On
10 5 (0.62%) vCenter Server
11 4 (0.50%) PaperCut
11 4 (0.50%) ZABBIX
12 3 (0.37%) Check_MK
12 3 (0.37%) Graylog
13 2 (0.25%) Active Directory Federation Services
13 2 (0.25%) Argo
13 2 (0.25%) Autotask
13 2 (0.25%) Oracle RMAN
13 2 (0.25%) Salt
Vendors
1 343 (42.82%) Microsoft
2 180 (22.47%) ServiceNow
3 102 (12.73%) Cisco
4 30 (3.75%) VMware
5 20 (2.50%) Apple
6 19 (2.37%) Oracle
7 17 (2.12%) Meraki
8 16 (2.00%) Splunk
9 13 (1.62%) Fortinet
10 11 (1.37%) Citrix
10 11 (1.37%) Northgate
10 11 (1.37%) Red Hat
10 11 (1.37%) Salesforce
11 9 (1.12%) BMC
11 9 (1.12%) Google
11 9 (1.12%) IFS
12 8 (1.00%) Charles River
12 8 (1.00%) Dynatrace
12 8 (1.00%) Samsung
13 7 (0.87%) Remedy