Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 13 October 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Oct 2026
Same period 2025 Same period 2024
Rank 58 72 42
Rank change year-on-year +14 -30 +4
Permanent jobs citing ITIL 1,064 756 1,140
As % of all permanent jobs with remote/hybrid work options 4.26% 4.58% 5.35%
As % of the Processes & Methodologies category 5.28% 4.88% 6.07%
Number of salaries quoted 660 535 596
10th Percentile £29,250 £29,750 £30,000
25th Percentile £40,000 £33,313 £37,500
Median annual salary (50th Percentile) £55,000 £51,000 £52,500
Median % change year-on-year +7.84% -2.86% -2.78%
75th Percentile £75,188 £69,250 £65,000
90th Percentile £90,000 £96,700 £80,000
UK median annual salary £51,100 £45,285 £50,000
% change year-on-year +12.84% -9.43% -4.76%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 20,151 15,479 18,778
As % of all permanent jobs with a WFH option 80.63% 93.83% 88.19%
Number of salaries quoted 14,312 8,360 11,026
10th Percentile £34,000 £29,750 £35,500
25th Percentile £44,447 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £81,250
90th Percentile £100,000 £100,000 £102,500
UK median annual salary £60,000 £55,000 £60,000
% change year-on-year +9.09% -8.33% -

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 13 October 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 99 (9.30%) SharePoint
2 51 (4.79%) Microsoft Exchange
3 14 (1.32%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) Oracle Workflow
6 1 (0.094%) CMS
Applications
1 80 (7.52%) Microsoft Office
2 30 (2.82%) Microsoft Excel
3 14 (1.32%) Microsoft Project
4 13 (1.22%) Microsoft PowerPoint
5 4 (0.38%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
8 1 (0.094%) Chatbot
Business Applications
1 30 (2.82%) Remedy ITSM
2 8 (0.75%) Dynamics CRM
3 6 (0.56%) Shopify
3 6 (0.56%) Workday HCM
4 4 (0.38%) Payment Gateway
4 4 (0.38%) Primavera
5 3 (0.28%) Maximo
5 3 (0.28%) SAP CO
5 3 (0.28%) SAP FI
5 3 (0.28%) SAP FI/CO
5 3 (0.28%) SAP S/4HANA
6 2 (0.19%) Carpe Diem
6 2 (0.19%) Dynamics NAV
6 2 (0.19%) Elite 3E
6 2 (0.19%) Oracle Financials
6 2 (0.19%) Oracle iProcurement
6 2 (0.19%) SAP ERP
6 2 (0.19%) SAP QM
7 1 (0.094%) Sage 200
7 1 (0.094%) Sparx Enterprise Architect
Cloud Services
1 327 (30.73%) Azure
2 268 (25.19%) Microsoft 365
3 171 (16.07%) AWS
4 166 (15.60%) Entra ID
5 135 (12.69%) SaaS
6 64 (6.02%) Power Platform
7 40 (3.76%) OneDrive
8 27 (2.54%) Dynamics 365
9 24 (2.26%) PowerApps
10 23 (2.16%) GCP
11 22 (2.07%) Microsoft Purview
12 21 (1.97%) Power Automate
13 12 (1.13%) Datadog
13 12 (1.13%) GitHub
14 10 (0.94%) Microsoft Copilot
15 9 (0.85%) IaaS
16 7 (0.66%) Azure Sentinel
16 7 (0.66%) Google Workspace
16 7 (0.66%) PaaS
17 6 (0.56%) Azure DevOps
Communications & Networking
1 83 (7.80%) Firewall
2 54 (5.08%) DNS
3 49 (4.61%) VPN
4 47 (4.42%) DHCP
5 38 (3.57%) LAN
5 38 (3.57%) WAN
6 37 (3.48%) Network Security
7 36 (3.38%) TCP/IP
8 30 (2.82%) Wi-Fi
9 19 (1.79%) VLAN
9 19 (1.79%) Wireless
10 12 (1.13%) IP Telephony
11 10 (0.94%) Unified Communications
12 8 (0.75%) Cisco Nexus
12 8 (0.75%) SD-WAN
13 6 (0.56%) Software-Defined Networking
14 5 (0.47%) Remote Desktop
14 5 (0.47%) SAN
15 4 (0.38%) 3GPP
15 4 (0.38%) DWDM
Database & Business Intelligence
1 37 (3.48%) Power BI
2 15 (1.41%) SQL Server
3 7 (0.66%) Oracle Database
4 5 (0.47%) Azure SQL Database
5 4 (0.38%) MySQL
6 3 (0.28%) GIS
7 2 (0.19%) BusinessObjects
7 2 (0.19%) DynamoDB
7 2 (0.19%) Oracle BI Publisher
7 2 (0.19%) PostgreSQL
7 2 (0.19%) Relational Database
8 1 (0.094%) Big Data
8 1 (0.094%) NoSQL
Development Applications
1 78 (7.33%) JIRA
2 6 (0.56%) GitLab
3 4 (0.38%) Eclipse
4 3 (0.28%) Atlassian Bamboo
4 3 (0.28%) Bitbucket
4 3 (0.28%) Git
4 3 (0.28%) Jenkins
5 2 (0.19%) Artifactory
5 2 (0.19%) Cypress.io
5 2 (0.19%) Maven
5 2 (0.19%) SonarQube
6 1 (0.094%) Cucumber
6 1 (0.094%) Postman
6 1 (0.094%) REST Assured
General
1 563 (52.91%) Social Skills
2 236 (22.18%) Finance
3 167 (15.70%) Analytical Skills
4 107 (10.06%) Public Sector
5 102 (9.59%) Law
6 89 (8.36%) Legal
7 71 (6.67%) Banking
8 68 (6.39%) Organisational Skills
9 65 (6.11%) Influencing Skills
10 40 (3.76%) Swedish Language
11 37 (3.48%) Telecoms
12 32 (3.01%) Inclusion and Diversity
12 32 (3.01%) Manufacturing
13 27 (2.54%) Retail
14 24 (2.26%) Presentation Skills
15 19 (1.79%) Games
16 15 (1.41%) Aerospace
17 13 (1.22%) French Language
18 12 (1.13%) Advertising
19 11 (1.03%) Documentation Skills
Job Titles
1 202 (18.98%) Analyst
2 192 (18.05%) IT Manager
3 178 (16.73%) Service Manager
4 158 (14.85%) Senior
5 124 (11.65%) IT Services Manager
6 95 (8.93%) Support Analyst
7 88 (8.27%) IT Support
7 88 (8.27%) Senior Manager
8 79 (7.42%) Service Analyst
9 68 (6.39%) Lead
10 62 (5.83%) Service Desk Analyst
11 53 (4.98%) IT Analyst
12 50 (4.70%) Architect
12 50 (4.70%) Support Engineer
13 49 (4.61%) Resilience Manager
14 43 (4.04%) IT Engineer
15 40 (3.76%) IT Support Engineer
16 38 (3.57%) Applications Support
16 38 (3.57%) Infrastructure Engineer
17 34 (3.20%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.79%) Middleware
2 28 (2.63%) Terraform
3 15 (1.41%) REST
4 13 (1.22%) SOAP
5 7 (0.66%) Web Services
6 4 (0.38%) .NET
6 4 (0.38%) EDI
7 3 (0.28%) AngularJS
7 3 (0.28%) OAuth
7 3 (0.28%) OpenID
7 3 (0.28%) React
7 3 (0.28%) Spring Boot
7 3 (0.28%) XML
8 2 (0.19%) 802.1X
8 2 (0.19%) Gherkin
8 2 (0.19%) HTML
8 2 (0.19%) Jest
8 2 (0.19%) Microsoft Graph
8 2 (0.19%) SAML
8 2 (0.19%) SAP Fiori
Miscellaneous
1 54 (5.08%) Cyber Threat
1 54 (5.08%) Management Information System
2 51 (4.79%) Self-Motivation
3 49 (4.61%) Onboarding
4 47 (4.42%) Data Centre
5 36 (3.38%) Driving Licence
6 32 (3.01%) CMDB
7 31 (2.91%) Enterprise Software
8 20 (1.88%) Product Ownership
9 12 (1.13%) Analytical Mindset
9 12 (1.13%) CCTV
9 12 (1.13%) Operational Technology
10 11 (1.03%) Greenfield Project
10 11 (1.03%) Hybrid Cloud
11 9 (0.85%) Legacy Systems
12 8 (0.75%) AS400
13 7 (0.66%) Cloud Native
13 7 (0.66%) Cyber Defence
13 7 (0.66%) LIMS
14 6 (0.56%) Virtual Team
Operating Systems
1 171 (16.07%) Windows
2 66 (6.20%) Windows Server
3 29 (2.73%) Linux
4 21 (1.97%) Windows 10
5 15 (1.41%) macOS
6 13 (1.22%) Android
6 13 (1.22%) Apple iOS
7 7 (0.66%) Windows Server 2016
7 7 (0.66%) Windows Server 2019
8 3 (0.28%) Windows Server 2012
9 2 (0.19%) AIX
9 2 (0.19%) Solaris
10 1 (0.094%) Red Hat Enterprise Linux
10 1 (0.094%) Unix
Processes & Methodologies
1 413 (38.82%) Continuous Improvement
2 350 (32.89%) Service Management
3 336 (31.58%) ITSM
4 298 (28.01%) Problem-Solving
5 252 (23.68%) Stakeholder Management
6 232 (21.80%) Customer Service
7 222 (20.86%) Service Delivery
8 204 (19.17%) Stakeholder Engagement
9 198 (18.61%) Agile
10 195 (18.33%) Mentoring
11 179 (16.82%) Cybersecurity
12 167 (15.70%) Project Delivery
13 156 (14.66%) AI
14 154 (14.47%) Change Management
15 138 (12.97%) Information Security
16 137 (12.88%) PRINCE2
17 124 (11.65%) Collaborative Working
18 113 (10.62%) Business Continuity
18 113 (10.62%) Incident Management
19 108 (10.15%) Decision-Making
Programming Languages
1 85 (7.99%) PowerShell
2 48 (4.51%) SQL
3 31 (2.91%) Python
4 22 (2.07%) JavaScript
5 12 (1.13%) Bash
6 8 (0.75%) Java
6 8 (0.75%) RPG
7 7 (0.66%) Bicep
8 6 (0.56%) Clojure
9 5 (0.47%) T-SQL
10 3 (0.28%) Go
10 3 (0.28%) Ruby
11 2 (0.19%) Google Apps Script
11 2 (0.19%) Groovy
11 2 (0.19%) PL/SQL
11 2 (0.19%) TypeScript
12 1 (0.094%) Apex Code
12 1 (0.094%) C#
12 1 (0.094%) VBScript
Qualifications
1 217 (20.39%) Degree
2 140 (13.16%) Security Cleared
3 114 (10.71%) CISSP
4 112 (10.53%) CISM
4 112 (10.53%) ITIL Certification
5 103 (9.68%) SC Cleared
6 82 (7.71%) Microsoft Certification
7 63 (5.92%) Azure Certification
8 62 (5.83%) A+ Certification
8 62 (5.83%) AWS Certification
9 60 (5.64%) Network+ Certification
10 59 (5.55%) DBS Check
11 54 (5.08%) MCSE
12 48 (4.51%) Cisco Certification
13 46 (4.32%) PMP
14 39 (3.67%) PMI Certification
15 36 (3.38%) CCNA
16 35 (3.29%) DV Cleared
17 29 (2.73%) CCNP
17 29 (2.73%) Computer Science Degree
Quality Assurance & Compliance
1 100 (9.40%) SLA
2 68 (6.39%) QA
3 61 (5.73%) NIST
4 60 (5.64%) ISO 22301
5 55 (5.17%) Cyber Essentials
6 52 (4.89%) ISO/IEC 27001
7 46 (4.32%) GDPR
8 25 (2.35%) COBIT
9 18 (1.69%) Cyber Essentials PLUS
10 16 (1.50%) ISO/IEC 20000
10 16 (1.50%) PCI DSS
11 14 (1.32%) ISO 9001
12 13 (1.22%) PMO
13 12 (1.13%) Data Quality
13 12 (1.13%) Sarbanes-Oxley
14 8 (0.75%) Accessibility
15 7 (0.66%) GxP
16 5 (0.47%) GRC
17 4 (0.38%) Def Stans
17 4 (0.38%) ISO/IEC 15288
System Software
1 175 (16.45%) Active Directory
2 48 (4.51%) Hyper-V
3 33 (3.10%) VMware Infrastructure
4 14 (1.32%) Virtual Desktop
5 8 (0.75%) Virtual Machines
6 4 (0.38%) BitLocker
6 4 (0.38%) KVM
6 4 (0.38%) VMware NSX
7 3 (0.28%) Docker
7 3 (0.28%) Microsoft Virtual Server
7 3 (0.28%) Virtual Servers
8 2 (0.19%) DFS Replication
8 2 (0.19%) vSphere
9 1 (0.094%) GPFS
9 1 (0.094%) Lustre
9 1 (0.094%) Slurm Workload Manager
9 1 (0.094%) VMware ESXi
Systems Management
1 153 (14.38%) Microsoft Intune
2 32 (3.01%) SCCM
3 24 (2.26%) Ansible
4 18 (1.69%) Grafana
5 9 (0.85%) FortiGate
5 9 (0.85%) ZABBIX
6 7 (0.66%) Jamf Pro
6 7 (0.66%) Kubernetes
6 7 (0.66%) Single Sign-On
7 6 (0.56%) Graylog
7 6 (0.56%) Systems Management Server (SMS)
8 4 (0.38%) Autotask
8 4 (0.38%) Proxmox
9 3 (0.28%) Active Directory Federation Services
9 3 (0.28%) Prometheus
9 3 (0.28%) SCVMM
10 2 (0.19%) HP Fortify
10 2 (0.19%) NetBackup
11 1 (0.094%) Opsview
11 1 (0.094%) vCenter Server
Vendors
1 414 (38.91%) Microsoft
2 205 (19.27%) ServiceNow
3 55 (5.17%) CyberArk
4 50 (4.70%) VMware
5 46 (4.32%) Cisco
6 34 (3.20%) YouTube
7 32 (3.01%) Remedy
8 28 (2.63%) Fortinet
9 26 (2.44%) SonicWALL
10 20 (1.88%) BMC
11 19 (1.79%) Mitel
12 17 (1.60%) Dynatrace
13 16 (1.50%) Google
14 14 (1.32%) Oracle
14 14 (1.32%) SAP
15 13 (1.22%) WatchGuard
16 12 (1.13%) Apple
16 12 (1.13%) Draytek
16 12 (1.13%) Workday
17 10 (0.94%) Veeam