Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 25 May 2026, with comparisons to the same periods in the previous two years.

6 months to
25 May 2026
Same period 2025 Same period 2024
Rank 52 81 49
Rank change year-on-year +29 -32 +13
Permanent jobs citing ITIL 770 658 1,599
As % of all permanent jobs with remote/hybrid work options 4.08% 4.50% 4.88%
As % of the Processes & Methodologies category 4.93% 4.75% 5.39%
Number of salaries quoted 560 479 1,322
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,050 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £54,000
Median % change year-on-year +4.76% -2.78% +2.86%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £85,000 £83,750 £77,500
UK median annual salary £53,000 £50,000 £48,500
% change year-on-year +6.00% +3.09% +2.11%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,628 13,867 29,674
As % of all permanent jobs with a WFH option 82.84% 94.93% 90.50%
Number of salaries quoted 11,147 8,130 23,403
10th Percentile £35,000 £30,500 £33,750
25th Percentile £45,000 £43,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £106,250 £95,000
UK median annual salary £60,000 £59,000 £55,000
% change year-on-year +1.69% +7.27% -9.84%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 25 May 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 79 (10.26%) SharePoint
2 50 (6.49%) Microsoft Exchange
3 6 (0.78%) Confluence
3 6 (0.78%) OpenStack
4 3 (0.39%) ArcGIS
4 3 (0.39%) CMS
5 2 (0.26%) Apache Airflow
5 2 (0.26%) SAS
6 1 (0.13%) IIS
Applications
1 135 (17.53%) Microsoft Office
2 18 (2.34%) Microsoft Project
3 16 (2.08%) Microsoft Excel
4 9 (1.17%) Microsoft PowerPoint
5 3 (0.39%) Windchill
6 1 (0.13%) MS Visio
Business Applications
1 11 (1.43%) NEC Housing
2 4 (0.52%) Dynamics CRM
3 3 (0.39%) Oracle EBS
3 3 (0.39%) Remedy ITSM
3 3 (0.39%) SAP S/4HANA
4 1 (0.13%) Dynamics AX
4 1 (0.13%) Elite 3E
4 1 (0.13%) OpenText VIM for SAP
4 1 (0.13%) Oracle Payables
4 1 (0.13%) SAP ERP
4 1 (0.13%) SAP GRC
4 1 (0.13%) SAP IBP
4 1 (0.13%) SAP MII
4 1 (0.13%) SAP PP
4 1 (0.13%) SAP QM
Cloud Services
1 313 (40.65%) Microsoft 365
2 207 (26.88%) Azure
3 125 (16.23%) Entra ID
4 119 (15.45%) AWS
5 48 (6.23%) Power Platform
6 44 (5.71%) SaaS
7 28 (3.64%) OneDrive
8 17 (2.21%) PowerApps
9 13 (1.69%) Power Automate
10 11 (1.43%) Dynamics 365
11 9 (1.17%) AWS CloudFormation
11 9 (1.17%) Azure DevOps
11 9 (1.17%) Azure Sentinel
11 9 (1.17%) Google Workspace
12 8 (1.04%) Amazon EKS
12 8 (1.04%) GCP
13 7 (0.91%) Cloud Computing
13 7 (0.91%) Mimecast
14 6 (0.78%) Cloudflare
14 6 (0.78%) Microsoft Copilot
Communications & Networking
1 48 (6.23%) DNS
2 44 (5.71%) Firewall
3 42 (5.45%) VPN
4 35 (4.55%) WAN
5 31 (4.03%) DHCP
6 27 (3.51%) Wi-Fi
7 26 (3.38%) LAN
8 20 (2.60%) TCP/IP
9 19 (2.47%) VoIP
10 12 (1.56%) SD-WAN
10 12 (1.56%) SSL
11 11 (1.43%) Network Security
12 8 (1.04%) Broadband
12 8 (1.04%) VLAN
13 7 (0.91%) Telnet
14 6 (0.78%) HTTP
14 6 (0.78%) Wireless
15 5 (0.65%) BGP
15 5 (0.65%) MPLS
16 4 (0.52%) Structured Cabling
Database & Business Intelligence
1 32 (4.16%) Power BI
2 27 (3.51%) SQL Server
3 14 (1.82%) Azure SQL Database
4 8 (1.04%) MySQL
5 6 (0.78%) Oracle Database
6 4 (0.52%) PostgreSQL
6 4 (0.52%) Relational Database
7 3 (0.39%) MongoDB
8 2 (0.26%) InfluxDB
8 2 (0.26%) SAP HANA
9 1 (0.13%) DynamoDB
9 1 (0.13%) Metadata
9 1 (0.13%) Oracle Exadata
9 1 (0.13%) RDBMS
9 1 (0.13%) Tableau
Development Applications
1 51 (6.62%) JIRA
2 12 (1.56%) GitLab
3 2 (0.26%) Atlassian Bamboo
3 2 (0.26%) Bitbucket
3 2 (0.26%) Eclipse
3 2 (0.26%) Rational Rhapsody
4 1 (0.13%) Cucumber
4 1 (0.13%) Cypress.io
4 1 (0.13%) Jenkins
4 1 (0.13%) Maven
4 1 (0.13%) Postman
4 1 (0.13%) REST Assured
4 1 (0.13%) SonarQube
General
1 391 (50.78%) Social Skills
2 131 (17.01%) Finance
3 82 (10.65%) Public Sector
4 76 (9.87%) Analytical Skills
5 52 (6.75%) Back Office
6 51 (6.62%) Inclusion and Diversity
7 49 (6.36%) French Language
8 31 (4.03%) Law
9 26 (3.38%) Banking
9 26 (3.38%) Legal
9 26 (3.38%) Organisational Skills
10 23 (2.99%) Manufacturing
10 23 (2.99%) Retail
11 16 (2.08%) Swedish Language
12 13 (1.69%) Games
13 12 (1.56%) Presentation Skills
14 11 (1.43%) Influencing Skills
15 10 (1.30%) Front Office
16 7 (0.91%) Documentation Skills
17 5 (0.65%) Police
Job Titles
1 165 (21.43%) Analyst
2 118 (15.32%) Support Engineer
3 90 (11.69%) Senior
3 90 (11.69%) Service Manager
4 87 (11.30%) Service Analyst
5 78 (10.13%) Service Desk Analyst
6 67 (8.70%) Support Analyst
7 63 (8.18%) IT Manager
7 63 (8.18%) IT Support
8 57 (7.40%) Applications Support
9 54 (7.01%) Site Engineer
10 53 (6.88%) Desktop Engineer
10 53 (6.88%) Desktop Support
11 51 (6.62%) Desktop Support Engineer
12 50 (6.49%) Lead
13 49 (6.36%) Infrastructure Engineer
13 49 (6.36%) IT Engineer
14 48 (6.23%) IT Services Manager
15 43 (5.58%) Architect
16 39 (5.06%) IT Analyst
Libraries, Frameworks & Software Standards
1 15 (1.95%) REST
1 15 (1.95%) SOAP
2 10 (1.30%) CSS
2 10 (1.30%) HTML
3 9 (1.17%) .NET
4 5 (0.65%) FIX Protocol
5 4 (0.52%) EDI
5 4 (0.52%) JSON
5 4 (0.52%) Middleware
5 4 (0.52%) OAuth
5 4 (0.52%) OpenID
5 4 (0.52%) YAML
6 3 (0.39%) AngularJS
6 3 (0.39%) OpenTelemetry
6 3 (0.39%) SAP Fiori
6 3 (0.39%) Web Services
7 2 (0.26%) Kafka
7 2 (0.26%) Microsoft Graph
7 2 (0.26%) React
7 2 (0.26%) XML
Miscellaneous
1 31 (4.03%) Data Centre
2 29 (3.77%) Driving Licence
2 29 (3.77%) Onboarding
3 28 (3.64%) Cyberattack
4 23 (2.99%) Management Information System
5 22 (2.86%) Hybrid Cloud
6 20 (2.60%) CMDB
7 14 (1.82%) Product Ownership
7 14 (1.82%) Self-Motivation
8 13 (1.69%) Enterprise Software
9 11 (1.43%) Client/Server
10 10 (1.30%) Cloud Native
11 9 (1.17%) Legacy Systems
12 8 (1.04%) Analytical Mindset
12 8 (1.04%) Cyber Threat
12 8 (1.04%) PKI
13 7 (0.91%) Clustering
13 7 (0.91%) Housing Association
13 7 (0.91%) Social Media
14 6 (0.78%) Video Conferencing
Operating Systems
1 206 (26.75%) Windows
2 83 (10.78%) Windows 10
3 51 (6.62%) Linux
4 44 (5.71%) Windows Server
5 25 (3.25%) Android
5 25 (3.25%) Apple iOS
6 14 (1.82%) Unix
7 8 (1.04%) Red Hat Enterprise Linux
8 5 (0.65%) Mac OS
9 4 (0.52%) CentOS
9 4 (0.52%) Windows Server 2016
10 3 (0.39%) Debian
10 3 (0.39%) VMS
10 3 (0.39%) Windows Server 2019
11 2 (0.26%) Ubuntu
12 1 (0.13%) AIX
12 1 (0.13%) Solaris
Processes & Methodologies
1 232 (30.13%) Continuous Improvement
2 209 (27.14%) Customer Service
3 207 (26.88%) Problem-Solving
4 205 (26.62%) ITSM
5 177 (22.99%) Service Management
6 140 (18.18%) Service Delivery
7 113 (14.68%) Cybersecurity
8 107 (13.90%) Agile
9 91 (11.82%) Stakeholder Management
10 89 (11.56%) Mentoring
11 81 (10.52%) DevOps
12 79 (10.26%) Change Management
13 77 (10.00%) Performance Metrics
14 68 (8.83%) Coaching
14 68 (8.83%) Roadmaps
15 67 (8.70%) Stakeholder Engagement
16 66 (8.57%) Analytics
17 65 (8.44%) Customer Experience
18 63 (8.18%) Project Delivery
19 60 (7.79%) Project Management
Programming Languages
1 65 (8.44%) SQL
2 64 (8.31%) PowerShell
3 29 (3.77%) Python
4 20 (2.60%) JavaScript
5 15 (1.95%) Bash
6 10 (1.30%) C#
7 8 (1.04%) T-SQL
8 6 (0.78%) Clojure
8 6 (0.78%) Java
9 3 (0.39%) Bicep
9 3 (0.39%) Google Apps Script
9 3 (0.39%) Korn
9 3 (0.39%) Perl
9 3 (0.39%) Ruby
10 1 (0.13%) Apex Code
10 1 (0.13%) Groovy
10 1 (0.13%) Kusto Query Language
10 1 (0.13%) PL/SQL
10 1 (0.13%) Shell Script
10 1 (0.13%) TypeScript
Qualifications
1 217 (28.18%) Degree
2 135 (17.53%) Security Cleared
3 114 (14.81%) Microsoft Certification
4 107 (13.90%) SC Cleared
5 76 (9.87%) AWS Certification
6 72 (9.35%) MCSE
7 48 (6.23%) CTC Cleared
8 33 (4.29%) DBS Check
8 33 (4.29%) ITIL Certification
9 30 (3.90%) Azure Certification
9 30 (3.90%) Cisco Certification
10 24 (3.12%) PMI Certification
11 23 (2.99%) DV Cleared
12 22 (2.86%) Computer Science Degree
12 22 (2.86%) PMP
13 17 (2.21%) CCNA
14 16 (2.08%) ITIL Foundation Certificate
15 13 (1.69%) BPSS Clearance
16 12 (1.56%) A+ Certification
17 11 (1.43%) CISM
Quality Assurance & Compliance
1 95 (12.34%) QA
2 94 (12.21%) SLA
3 38 (4.94%) Cyber Essentials
4 33 (4.29%) GDPR
4 33 (4.29%) ISO/IEC 27001
5 32 (4.16%) NIST
6 21 (2.73%) Cyber Essentials PLUS
7 10 (1.30%) PCI DSS
8 9 (1.17%) Data Quality
9 6 (0.78%) GRC
10 5 (0.65%) PMO
11 4 (0.52%) COBIT
11 4 (0.52%) ISO 22301
11 4 (0.52%) SOC 2
12 3 (0.39%) Def Stans
12 3 (0.39%) ISO 9000
12 3 (0.39%) ISO 9001
12 3 (0.39%) ISO/IEC 15288
13 2 (0.26%) Accessibility
13 2 (0.26%) Sarbanes-Oxley
System Software
1 104 (13.51%) Active Directory
2 19 (2.47%) VMware Infrastructure
3 13 (1.69%) Hyper-V
4 10 (1.30%) Docker
5 9 (1.17%) BitLocker
6 6 (0.78%) vSphere
7 5 (0.65%) Microsoft Virtual Server
7 5 (0.65%) Virtual Desktop
7 5 (0.65%) Virtual Machines
7 5 (0.65%) Virtual Servers
7 5 (0.65%) VMware ESXi
8 4 (0.52%) KVM
8 4 (0.52%) VMware NSX
9 3 (0.39%) Slurm Workload Manager
9 3 (0.39%) Terminal Services
10 2 (0.26%) Citrix Hypervisor
10 2 (0.26%) Oracle RAC
10 2 (0.26%) Veritas Cluster Server
11 1 (0.13%) Firmware
Systems Management
1 69 (8.96%) Microsoft Intune
2 32 (4.16%) Ansible
2 32 (4.16%) SCCM
3 23 (2.99%) Terraform
4 20 (2.60%) Kubernetes
5 12 (1.56%) Grafana
6 9 (1.17%) Jamf Pro
7 8 (1.04%) Puppet
7 8 (1.04%) Single Sign-On
8 7 (0.91%) ZABBIX
9 6 (0.78%) Graylog
9 6 (0.78%) Prometheus
10 5 (0.65%) vCenter Server
11 4 (0.52%) Proxmox
12 3 (0.39%) Check_MK
13 2 (0.26%) Active Directory Federation Services
13 2 (0.26%) Argo
13 2 (0.26%) Oracle Enterprise Manager
13 2 (0.26%) Oracle RMAN
13 2 (0.26%) Salt
Vendors
1 355 (46.10%) Microsoft
2 179 (23.25%) ServiceNow
3 86 (11.17%) Cisco
4 25 (3.25%) VMware
5 19 (2.47%) Oracle
6 17 (2.21%) Apple
6 17 (2.21%) Meraki
7 15 (1.95%) Fortinet
7 15 (1.95%) Splunk
8 12 (1.56%) Salesforce
9 11 (1.43%) Northgate
10 10 (1.30%) Citrix
10 10 (1.30%) SAP
11 9 (1.17%) Google
11 9 (1.17%) IFS
11 9 (1.17%) Red Hat
11 9 (1.17%) SonicWALL
11 9 (1.17%) Veeam
12 8 (1.04%) Dynatrace
12 8 (1.04%) Samsung