Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 7 July 2026, with comparisons to the same periods in the previous two years.

6 months to
7 Jul 2026
Same period 2025 Same period 2024
Rank 53 82 51
Rank change year-on-year +29 -31 +6
Permanent jobs citing ITIL 904 708 1,503
As % of all permanent jobs with remote/hybrid work options 4.29% 4.36% 4.56%
As % of the Processes & Methodologies category 5.20% 4.66% 5.13%
Number of salaries quoted 642 511 1,176
10th Percentile £30,750 £29,250 £31,250
25th Percentile £39,061 £36,250 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £52,888
Median % change year-on-year +4.76% -0.73% +0.74%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £47,500 £48,500
% change year-on-year +10.53% -2.06% -0.62%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,396 15,199 29,273
As % of all permanent jobs with a WFH option 82.50% 93.62% 88.90%
Number of salaries quoted 12,715 9,007 22,430
10th Percentile £35,000 £29,913 £33,750
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,750 £75,772
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 7 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (10.29%) SharePoint
2 50 (5.53%) Microsoft Exchange
3 10 (1.11%) Confluence
4 5 (0.55%) OpenStack
5 3 (0.33%) ArcGIS
5 3 (0.33%) CMS
5 3 (0.33%) SAS
6 2 (0.22%) Apache Airflow
7 1 (0.11%) IIS
7 1 (0.11%) Oracle Workflow
Applications
1 140 (15.49%) Microsoft Office
2 27 (2.99%) Microsoft Excel
3 14 (1.55%) Microsoft Project
4 12 (1.33%) Microsoft PowerPoint
5 4 (0.44%) Windchill
6 3 (0.33%) Trello
7 2 (0.22%) MS Visio
Business Applications
1 18 (1.99%) Remedy ITSM
2 5 (0.55%) Dynamics CRM
3 4 (0.44%) Oracle EBS
4 3 (0.33%) SAP S/4HANA
5 2 (0.22%) NEC Housing
5 2 (0.22%) SAP ERP
5 2 (0.22%) SAP QM
6 1 (0.11%) Dynamics AX
6 1 (0.11%) Elite 3E
6 1 (0.11%) OpenText VIM for SAP
6 1 (0.11%) Oracle ERP
6 1 (0.11%) Oracle Financials
6 1 (0.11%) Oracle iProcurement
6 1 (0.11%) Oracle Payables
6 1 (0.11%) SAP GRC
6 1 (0.11%) SAP IBP
6 1 (0.11%) SAP MII
6 1 (0.11%) SAP PP
6 1 (0.11%) Shopify
6 1 (0.11%) Sparx Enterprise Architect
Cloud Services
1 335 (37.06%) Microsoft 365
2 268 (29.65%) Azure
3 171 (18.92%) Entra ID
4 151 (16.70%) AWS
5 79 (8.74%) SaaS
6 47 (5.20%) Power Platform
7 32 (3.54%) OneDrive
8 22 (2.43%) PowerApps
9 19 (2.10%) Microsoft Purview
10 16 (1.77%) Power Automate
11 15 (1.66%) Dynamics 365
12 10 (1.11%) AWS CloudFormation
13 9 (1.00%) Azure Sentinel
13 9 (1.00%) Google Workspace
14 8 (0.88%) Amazon EKS
14 8 (0.88%) Cloud Computing
15 7 (0.77%) Mimecast
16 6 (0.66%) Cloudflare
16 6 (0.66%) GCP
16 6 (0.66%) Microsoft Copilot
Communications & Networking
1 55 (6.08%) Firewall
2 47 (5.20%) DNS
2 47 (5.20%) VPN
3 36 (3.98%) DHCP
4 30 (3.32%) Wi-Fi
5 29 (3.21%) TCP/IP
6 28 (3.10%) WAN
7 23 (2.54%) LAN
8 16 (1.77%) Network Security
9 14 (1.55%) VoIP
10 12 (1.33%) Broadband
11 10 (1.11%) VLAN
12 9 (1.00%) Wireless
13 7 (0.77%) SD-WAN
14 5 (0.55%) Remote Desktop
15 4 (0.44%) BGP
15 4 (0.44%) MPLS
16 3 (0.33%) Cisco Firepower
16 3 (0.33%) NAS
16 3 (0.33%) Software-Defined Networking
Database & Business Intelligence
1 27 (2.99%) Power BI
2 25 (2.77%) SQL Server
3 12 (1.33%) Azure SQL Database
4 10 (1.11%) MySQL
5 8 (0.88%) Oracle Database
6 4 (0.44%) PostgreSQL
6 4 (0.44%) Relational Database
7 3 (0.33%) MongoDB
8 2 (0.22%) DynamoDB
8 2 (0.22%) InfluxDB
8 2 (0.22%) SAP HANA
9 1 (0.11%) Metadata
9 1 (0.11%) Oracle BI Publisher
9 1 (0.11%) Oracle Exadata
9 1 (0.11%) RDBMS
9 1 (0.11%) Tableau
Development Applications
1 49 (5.42%) JIRA
2 12 (1.33%) GitLab
3 4 (0.44%) Atlassian Bamboo
3 4 (0.44%) Bitbucket
3 4 (0.44%) Eclipse
4 2 (0.22%) Cypress.io
4 2 (0.22%) Jenkins
4 2 (0.22%) Maven
4 2 (0.22%) Rational Rhapsody
4 2 (0.22%) SonarQube
5 1 (0.11%) Cucumber
5 1 (0.11%) Postman
5 1 (0.11%) REST Assured
General
1 474 (52.43%) Social Skills
2 145 (16.04%) Finance
3 93 (10.29%) Public Sector
4 86 (9.51%) Analytical Skills
5 73 (8.08%) Law
6 51 (5.64%) Inclusion and Diversity
7 43 (4.76%) Legal
8 41 (4.54%) Banking
9 39 (4.31%) Back Office
9 39 (4.31%) French Language
10 38 (4.20%) Organisational Skills
11 36 (3.98%) Swedish Language
12 30 (3.32%) Influencing Skills
13 24 (2.65%) Manufacturing
14 23 (2.54%) Games
15 17 (1.88%) Retail
16 9 (1.00%) Documentation Skills
17 7 (0.77%) Presentation Skills
18 6 (0.66%) Advertising
19 5 (0.55%) Telecoms
Job Titles
1 179 (19.80%) Analyst
2 120 (13.27%) Support Engineer
3 116 (12.83%) IT Manager
4 112 (12.39%) Service Manager
5 111 (12.28%) Senior
6 105 (11.62%) Service Analyst
7 95 (10.51%) Service Desk Analyst
8 80 (8.85%) IT Support
9 69 (7.63%) IT Services Manager
10 61 (6.75%) Support Analyst
11 58 (6.42%) IT Engineer
12 57 (6.31%) Architect
13 55 (6.08%) Applications Support
14 53 (5.86%) Lead
15 50 (5.53%) IT Support Engineer
16 48 (5.31%) Infrastructure Engineer
17 43 (4.76%) IT Analyst
18 42 (4.65%) Senior Manager
19 40 (4.42%) Desktop Engineer
19 40 (4.42%) Desktop Support
Libraries, Frameworks & Software Standards
1 28 (3.10%) Middleware
2 17 (1.88%) REST
2 17 (1.88%) SOAP
3 11 (1.22%) .NET
4 6 (0.66%) CSS
4 6 (0.66%) HTML
4 6 (0.66%) Web Services
5 4 (0.44%) OAuth
5 4 (0.44%) OpenID
5 4 (0.44%) SAP Fiori
5 4 (0.44%) YAML
6 3 (0.33%) EDI
6 3 (0.33%) React
7 2 (0.22%) Jest
7 2 (0.22%) JSON
7 2 (0.22%) Microsoft Graph
7 2 (0.22%) OpenTelemetry
7 2 (0.22%) RabbitMQ
7 2 (0.22%) Spring Boot
7 2 (0.22%) WAMP
Miscellaneous
1 36 (3.98%) Cyber Threat
2 33 (3.65%) Driving Licence
3 32 (3.54%) Cyberattack
3 32 (3.54%) Onboarding
4 25 (2.77%) Data Centre
4 25 (2.77%) Hybrid Cloud
5 23 (2.54%) CMDB
6 20 (2.21%) Self-Motivation
7 19 (2.10%) Enterprise Software
8 18 (1.99%) Management Information System
8 18 (1.99%) Product Ownership
9 13 (1.44%) Cloud Native
10 11 (1.22%) Client/Server
10 11 (1.22%) Legacy Systems
11 9 (1.00%) Analytical Mindset
11 9 (1.00%) Housing Association
12 8 (0.88%) PKI
13 7 (0.77%) AS400
14 5 (0.55%) Replication
14 5 (0.55%) Video Conferencing
Operating Systems
1 198 (21.90%) Windows
2 65 (7.19%) Windows 10
3 44 (4.87%) Windows Server
4 35 (3.87%) Linux
5 28 (3.10%) Android
6 23 (2.54%) Apple iOS
7 10 (1.11%) Mac OS
8 9 (1.00%) Unix
9 6 (0.66%) Red Hat Enterprise Linux
10 5 (0.55%) Windows Server 2016
10 5 (0.55%) Windows Server 2019
11 4 (0.44%) CentOS
12 3 (0.33%) Debian
12 3 (0.33%) VMS
13 1 (0.11%) AIX
13 1 (0.11%) Solaris
13 1 (0.11%) Ubuntu
Processes & Methodologies
1 298 (32.96%) Continuous Improvement
2 265 (29.31%) ITSM
3 260 (28.76%) Problem-Solving
4 226 (25.00%) Customer Service
5 205 (22.68%) Service Management
6 173 (19.14%) Service Delivery
7 154 (17.04%) Agile
8 146 (16.15%) Stakeholder Management
9 133 (14.71%) Mentoring
10 125 (13.83%) Cybersecurity
11 119 (13.16%) Project Delivery
12 117 (12.94%) Stakeholder Engagement
13 104 (11.50%) DevOps
14 90 (9.96%) Performance Metrics
15 88 (9.73%) Change Management
16 81 (8.96%) PRINCE2
17 78 (8.63%) Project Management
18 74 (8.19%) Incident Management
19 71 (7.85%) Disaster Recovery
20 66 (7.30%) Coaching
Programming Languages
1 67 (7.41%) PowerShell
2 63 (6.97%) SQL
3 27 (2.99%) JavaScript
4 26 (2.88%) Python
5 16 (1.77%) Bash
6 9 (1.00%) Java
7 8 (0.88%) Clojure
8 7 (0.77%) C#
8 7 (0.77%) RPG
9 5 (0.55%) T-SQL
10 3 (0.33%) Bicep
10 3 (0.33%) Korn
10 3 (0.33%) Ruby
11 2 (0.22%) Google Apps Script
11 2 (0.22%) Groovy
11 2 (0.22%) Perl
11 2 (0.22%) PL/SQL
11 2 (0.22%) TypeScript
12 1 (0.11%) Shell Script
12 1 (0.11%) VBScript
Qualifications
1 239 (26.44%) Degree
2 140 (15.49%) Security Cleared
3 122 (13.50%) Microsoft Certification
4 112 (12.39%) SC Cleared
5 88 (9.73%) AWS Certification
6 81 (8.96%) MCSE
7 66 (7.30%) ITIL Certification
8 51 (5.64%) CISSP
8 51 (5.64%) DBS Check
9 50 (5.53%) CISM
10 47 (5.20%) Azure Certification
11 37 (4.09%) PMI Certification
12 36 (3.98%) PMP
13 35 (3.87%) CTC Cleared
14 30 (3.32%) A+ Certification
15 29 (3.21%) Network+ Certification
16 27 (2.99%) Cisco Certification
17 23 (2.54%) DV Cleared
18 22 (2.43%) PRINCE2 Practitioner
19 19 (2.10%) BPSS Clearance
Quality Assurance & Compliance
1 111 (12.28%) QA
2 104 (11.50%) SLA
3 53 (5.86%) Cyber Essentials
4 52 (5.75%) NIST
5 48 (5.31%) ISO/IEC 27001
6 39 (4.31%) GDPR
7 30 (3.32%) ISO 22301
8 23 (2.54%) Cyber Essentials PLUS
9 16 (1.77%) PCI DSS
10 10 (1.11%) ISO 9001
11 8 (0.88%) PMO
12 6 (0.66%) Data Quality
13 5 (0.55%) COBIT
14 4 (0.44%) Def Stans
14 4 (0.44%) GRC
14 4 (0.44%) ISO 9000
14 4 (0.44%) ISO/IEC 15288
15 3 (0.33%) ISO/IEC 20000
16 1 (0.11%) ISO 14001
16 1 (0.11%) Sarbanes-Oxley
System Software
1 141 (15.60%) Active Directory
2 28 (3.10%) Hyper-V
3 20 (2.21%) VMware Infrastructure
4 9 (1.00%) BitLocker
4 9 (1.00%) Docker
5 6 (0.66%) Microsoft Virtual Server
5 6 (0.66%) Virtual Servers
5 6 (0.66%) vSphere
6 5 (0.55%) VMware ESXi
7 4 (0.44%) KVM
7 4 (0.44%) Slurm Workload Manager
7 4 (0.44%) Virtual Desktop
7 4 (0.44%) Virtual Machines
7 4 (0.44%) VMware NSX
8 3 (0.33%) Terminal Services
9 2 (0.22%) Citrix Hypervisor
9 2 (0.22%) Oracle RAC
10 1 (0.11%) GPFS
10 1 (0.11%) Lustre
Systems Management
1 118 (13.05%) Microsoft Intune
2 35 (3.87%) SCCM
3 27 (2.99%) Ansible
4 21 (2.32%) Terraform
5 19 (2.10%) Kubernetes
6 13 (1.44%) Grafana
7 10 (1.11%) ZABBIX
8 7 (0.77%) Jamf Pro
8 7 (0.77%) Puppet
8 7 (0.77%) Single Sign-On
9 6 (0.66%) Graylog
10 5 (0.55%) Prometheus
10 5 (0.55%) vCenter Server
11 4 (0.44%) Autotask
11 4 (0.44%) Proxmox
11 4 (0.44%) Systems Management Server (SMS)
12 3 (0.33%) Check_MK
13 2 (0.22%) Argo
13 2 (0.22%) HP Fortify
13 2 (0.22%) Salt
Vendors
1 427 (47.23%) Microsoft
2 225 (24.89%) ServiceNow
3 70 (7.74%) Cisco
4 25 (2.77%) VMware
5 21 (2.32%) Oracle
6 20 (2.21%) Fortinet
7 19 (2.10%) CyberArk
8 18 (1.99%) Meraki
8 18 (1.99%) Remedy
9 17 (1.88%) Apple
9 17 (1.88%) SonicWALL
10 13 (1.44%) BMC
11 11 (1.22%) IFS
11 11 (1.22%) Salesforce
11 11 (1.22%) SAP
11 11 (1.22%) Splunk
11 11 (1.22%) Veeam
12 9 (1.00%) Citrix
12 9 (1.00%) ConnectWise
12 9 (1.00%) Google