Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 8 October 2026, with comparisons to the same periods in the previous two years.

6 months to
8 Oct 2026
Same period 2025 Same period 2024
Rank 55 74 42
Rank change year-on-year +19 -32 +8
Permanent jobs citing ITIL 1,067 741 1,159
As % of all permanent jobs with remote/hybrid work options 4.30% 4.41% 5.30%
As % of the Processes & Methodologies category 5.34% 4.70% 6.01%
Number of salaries quoted 666 533 614
10th Percentile £29,250 £29,750 £31,049
25th Percentile £40,000 £35,000 £37,500
Median annual salary (50th Percentile) £55,000 £51,200 £53,000
Median % change year-on-year +7.42% -3.40% -1.85%
75th Percentile £75,000 £67,500 £64,688
90th Percentile £90,000 £97,100 £80,000
UK median annual salary £52,000 £45,285 £50,000
% change year-on-year +14.83% -9.43% -4.76%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,983 15,760 19,273
As % of all permanent jobs with a WFH option 80.57% 93.83% 88.14%
Number of salaries quoted 14,257 8,411 11,456
10th Percentile £33,900 £29,750 £35,134
25th Percentile £44,500 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £78,125 £80,000
90th Percentile £100,000 £100,000 £102,500
UK median annual salary £60,000 £55,000 £60,000
% change year-on-year +9.09% -8.33% -

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 8 October 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 99 (9.28%) SharePoint
2 51 (4.78%) Microsoft Exchange
3 14 (1.31%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) Oracle Workflow
6 1 (0.094%) CMS
Applications
1 98 (9.18%) Microsoft Office
2 30 (2.81%) Microsoft Excel
3 14 (1.31%) Microsoft Project
4 13 (1.22%) Microsoft PowerPoint
5 4 (0.37%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 30 (2.81%) Remedy ITSM
2 8 (0.75%) Dynamics CRM
3 6 (0.56%) Shopify
3 6 (0.56%) Workday HCM
4 4 (0.37%) Payment Gateway
4 4 (0.37%) Primavera
5 3 (0.28%) Maximo
6 2 (0.19%) Carpe Diem
6 2 (0.19%) Dynamics NAV
6 2 (0.19%) Elite 3E
6 2 (0.19%) Oracle Financials
6 2 (0.19%) Oracle iProcurement
6 2 (0.19%) SAP CO
6 2 (0.19%) SAP ERP
6 2 (0.19%) SAP FI
6 2 (0.19%) SAP FI/CO
6 2 (0.19%) SAP QM
6 2 (0.19%) SAP S/4HANA
7 1 (0.094%) Sage 200
7 1 (0.094%) SystmOne
Cloud Services
1 319 (29.90%) Azure
2 285 (26.71%) Microsoft 365
3 182 (17.06%) AWS
4 165 (15.46%) Entra ID
5 135 (12.65%) SaaS
6 64 (6.00%) Power Platform
7 41 (3.84%) OneDrive
8 27 (2.53%) Dynamics 365
9 24 (2.25%) PowerApps
10 22 (2.06%) Microsoft Purview
10 22 (2.06%) Power Automate
11 18 (1.69%) GCP
12 12 (1.12%) Datadog
12 12 (1.12%) GitHub
13 9 (0.84%) IaaS
13 9 (0.84%) Microsoft Copilot
14 8 (0.75%) PaaS
15 7 (0.66%) Azure Sentinel
15 7 (0.66%) Google Workspace
16 6 (0.56%) Cloudflare
Communications & Networking
1 75 (7.03%) Firewall
2 48 (4.50%) DNS
3 46 (4.31%) VPN
4 41 (3.84%) DHCP
5 33 (3.09%) WAN
6 32 (3.00%) LAN
6 32 (3.00%) Network Security
7 31 (2.91%) TCP/IP
8 27 (2.53%) Wi-Fi
9 15 (1.41%) VLAN
9 15 (1.41%) Wireless
10 11 (1.03%) IP Telephony
11 10 (0.94%) Unified Communications
12 5 (0.47%) Software-Defined Networking
13 4 (0.37%) 3GPP
13 4 (0.37%) Broadband
13 4 (0.37%) Cisco ISE
13 4 (0.37%) Cisco Nexus
13 4 (0.37%) DWDM
13 4 (0.37%) Remote Desktop
Database & Business Intelligence
1 38 (3.56%) Power BI
2 16 (1.50%) SQL Server
3 8 (0.75%) Oracle Database
4 7 (0.66%) Azure SQL Database
5 4 (0.37%) MySQL
6 3 (0.28%) GIS
6 3 (0.28%) PostgreSQL
7 2 (0.19%) BusinessObjects
7 2 (0.19%) DynamoDB
7 2 (0.19%) Oracle BI Publisher
7 2 (0.19%) Relational Database
8 1 (0.094%) Big Data
8 1 (0.094%) NoSQL
8 1 (0.094%) Oracle Exadata
Development Applications
1 75 (7.03%) JIRA
2 8 (0.75%) GitLab
3 4 (0.37%) Eclipse
4 3 (0.28%) Atlassian Bamboo
4 3 (0.28%) Bitbucket
4 3 (0.28%) Git
4 3 (0.28%) Jenkins
5 2 (0.19%) Artifactory
5 2 (0.19%) Cypress.io
5 2 (0.19%) Maven
5 2 (0.19%) SonarQube
6 1 (0.094%) Cucumber
6 1 (0.094%) Postman
6 1 (0.094%) REST Assured
General
1 571 (53.51%) Social Skills
2 234 (21.93%) Finance
3 152 (14.25%) Analytical Skills
4 110 (10.31%) Public Sector
5 102 (9.56%) Law
6 88 (8.25%) Legal
7 69 (6.47%) Banking
8 66 (6.19%) Organisational Skills
9 62 (5.81%) Influencing Skills
10 48 (4.50%) Swedish Language
11 37 (3.47%) Inclusion and Diversity
12 36 (3.37%) Telecoms
13 33 (3.09%) Manufacturing
14 28 (2.62%) Retail
15 25 (2.34%) Presentation Skills
16 19 (1.78%) Games
17 16 (1.50%) French Language
18 15 (1.41%) Aerospace
19 12 (1.12%) Documentation Skills
20 11 (1.03%) Advertising
Job Titles
1 215 (20.15%) Analyst
2 188 (17.62%) IT Manager
3 168 (15.75%) Service Manager
4 163 (15.28%) Senior
5 121 (11.34%) IT Services Manager
6 99 (9.28%) Service Analyst
7 95 (8.90%) Support Analyst
8 88 (8.25%) Senior Manager
9 86 (8.06%) IT Support
10 81 (7.59%) Service Desk Analyst
11 69 (6.47%) Lead
12 55 (5.15%) Architect
13 52 (4.87%) Support Engineer
14 49 (4.59%) Resilience Manager
15 46 (4.31%) IT Analyst
16 43 (4.03%) IT Engineer
17 40 (3.75%) IT Support Engineer
18 39 (3.66%) Applications Support
19 38 (3.56%) Infrastructure Engineer
20 36 (3.37%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.78%) Middleware
2 30 (2.81%) Terraform
3 14 (1.31%) REST
4 13 (1.22%) SOAP
5 7 (0.66%) Web Services
6 4 (0.37%) .NET
6 4 (0.37%) EDI
7 3 (0.28%) AngularJS
7 3 (0.28%) OAuth
7 3 (0.28%) OpenID
7 3 (0.28%) React
7 3 (0.28%) Spring Boot
7 3 (0.28%) XML
8 2 (0.19%) 802.1X
8 2 (0.19%) CSS
8 2 (0.19%) Gherkin
8 2 (0.19%) HTML
8 2 (0.19%) Jest
8 2 (0.19%) Microsoft Graph
8 2 (0.19%) SAP Fiori
Miscellaneous
1 55 (5.15%) Management Information System
2 53 (4.97%) Cyber Threat
3 46 (4.31%) Onboarding
4 41 (3.84%) Data Centre
4 41 (3.84%) Self-Motivation
5 33 (3.09%) Driving Licence
6 32 (3.00%) CMDB
7 30 (2.81%) Enterprise Software
8 20 (1.87%) Product Ownership
9 15 (1.41%) Hybrid Cloud
10 12 (1.12%) Operational Technology
11 11 (1.03%) CCTV
11 11 (1.03%) Greenfield Project
12 10 (0.94%) Analytical Mindset
12 10 (0.94%) Cyberattack
13 9 (0.84%) Legacy Systems
14 8 (0.75%) AS400
15 7 (0.66%) Cloud Native
15 7 (0.66%) LIMS
16 6 (0.56%) Virtual Team
Operating Systems
1 169 (15.84%) Windows
2 63 (5.90%) Windows Server
3 29 (2.72%) Linux
4 22 (2.06%) Windows 10
5 14 (1.31%) Android
5 14 (1.31%) Mac OS
6 13 (1.22%) Apple iOS
7 6 (0.56%) Windows Server 2016
7 6 (0.56%) Windows Server 2019
8 3 (0.28%) AIX
8 3 (0.28%) Solaris
8 3 (0.28%) Windows Server 2012
9 2 (0.19%) Red Hat Enterprise Linux
9 2 (0.19%) Unix
Processes & Methodologies
1 400 (37.49%) Continuous Improvement
2 346 (32.43%) ITSM
3 332 (31.12%) Service Management
4 287 (26.90%) Problem-Solving
5 248 (23.24%) Customer Service
6 240 (22.49%) Stakeholder Management
7 211 (19.78%) Service Delivery
8 204 (19.12%) Stakeholder Engagement
9 199 (18.65%) Agile
10 195 (18.28%) Mentoring
11 173 (16.21%) Cybersecurity
12 162 (15.18%) Project Delivery
13 148 (13.87%) AI
14 141 (13.21%) Change Management
15 138 (12.93%) Information Security
16 136 (12.75%) PRINCE2
17 123 (11.53%) Collaborative Working
18 108 (10.12%) Incident Management
19 107 (10.03%) Business Continuity
20 105 (9.84%) Decision-Making
Programming Languages
1 84 (7.87%) PowerShell
2 52 (4.87%) SQL
3 31 (2.91%) Python
4 22 (2.06%) JavaScript
5 12 (1.12%) Bash
6 8 (0.75%) Java
6 8 (0.75%) RPG
7 7 (0.66%) Bicep
7 7 (0.66%) Clojure
8 5 (0.47%) T-SQL
9 3 (0.28%) Ruby
10 2 (0.19%) Go
10 2 (0.19%) Google Apps Script
10 2 (0.19%) Groovy
10 2 (0.19%) PL/SQL
10 2 (0.19%) TypeScript
11 1 (0.094%) Apex Code
11 1 (0.094%) C#
11 1 (0.094%) VBScript
Qualifications
1 236 (22.12%) Degree
2 134 (12.56%) Security Cleared
3 116 (10.87%) CISSP
4 114 (10.68%) CISM
5 109 (10.22%) ITIL Certification
6 99 (9.28%) Microsoft Certification
6 99 (9.28%) SC Cleared
7 77 (7.22%) AWS Certification
8 73 (6.84%) MCSE
9 62 (5.81%) A+ Certification
10 61 (5.72%) DBS Check
11 60 (5.62%) Network+ Certification
12 56 (5.25%) Azure Certification
13 45 (4.22%) PMP
14 44 (4.12%) Cisco Certification
15 38 (3.56%) PMI Certification
16 34 (3.19%) DV Cleared
17 32 (3.00%) Computer Science Degree
18 30 (2.81%) CCNA
19 23 (2.16%) CCNP
Quality Assurance & Compliance
1 100 (9.37%) SLA
2 87 (8.15%) QA
3 65 (6.09%) NIST
4 58 (5.44%) ISO 22301
5 54 (5.06%) Cyber Essentials
6 52 (4.87%) ISO/IEC 27001
7 46 (4.31%) GDPR
8 23 (2.16%) COBIT
9 18 (1.69%) Cyber Essentials PLUS
10 16 (1.50%) ISO/IEC 20000
10 16 (1.50%) PCI DSS
11 14 (1.31%) ISO 9001
12 13 (1.22%) PMO
13 12 (1.12%) Data Quality
14 10 (0.94%) Sarbanes-Oxley
15 7 (0.66%) Accessibility
15 7 (0.66%) GxP
16 5 (0.47%) GRC
17 4 (0.37%) ISO 9000
17 4 (0.37%) ISO/IEC 15288
System Software
1 174 (16.31%) Active Directory
2 44 (4.12%) Hyper-V
3 33 (3.09%) VMware Infrastructure
4 14 (1.31%) Virtual Desktop
5 7 (0.66%) Virtual Machines
6 5 (0.47%) BitLocker
6 5 (0.47%) VMware NSX
7 4 (0.37%) KVM
8 3 (0.28%) Docker
8 3 (0.28%) Microsoft Virtual Server
8 3 (0.28%) Virtual Servers
8 3 (0.28%) vSphere
9 1 (0.094%) DFS Replication
9 1 (0.094%) GPFS
9 1 (0.094%) Lustre
9 1 (0.094%) Oracle RAC
9 1 (0.094%) Slurm Workload Manager
9 1 (0.094%) Terminal Services
9 1 (0.094%) VMware ESXi
Systems Management
1 151 (14.15%) Microsoft Intune
2 32 (3.00%) SCCM
3 28 (2.62%) Ansible
4 18 (1.69%) Grafana
5 10 (0.94%) Kubernetes
6 9 (0.84%) ZABBIX
7 8 (0.75%) FortiGate
8 7 (0.66%) Jamf Pro
9 6 (0.56%) Graylog
9 6 (0.56%) Single Sign-On
9 6 (0.56%) Systems Management Server (SMS)
10 4 (0.37%) Autotask
10 4 (0.37%) Proxmox
11 3 (0.28%) Prometheus
12 2 (0.19%) Data Guard
12 2 (0.19%) HP Fortify
12 2 (0.19%) NetBackup
13 1 (0.094%) Opsview
13 1 (0.094%) Oracle Enterprise Manager
13 1 (0.094%) SCVMM
Vendors
1 426 (39.93%) Microsoft
2 218 (20.43%) ServiceNow
3 55 (5.15%) CyberArk
4 49 (4.59%) VMware
5 39 (3.66%) Cisco
6 31 (2.91%) Remedy
6 31 (2.91%) YouTube
7 27 (2.53%) SonicWALL
8 25 (2.34%) Fortinet
9 20 (1.87%) BMC
10 18 (1.69%) Dynatrace
10 18 (1.69%) Mitel
11 16 (1.50%) Oracle
12 13 (1.22%) Apple
12 13 (1.22%) SAP
13 12 (1.12%) WatchGuard
13 12 (1.12%) Workday
14 11 (1.03%) Draytek
14 11 (1.03%) Google
15 10 (0.94%) Meraki