Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 30 April 2026, with comparisons to the same periods in the previous two years.

6 months to
30 Apr 2026
Same period 2025 Same period 2024
Rank 41 54 51
Rank change year-on-year +13 -3 +12
Permanent jobs citing ITIL 807 692 1,600
As % of all permanent jobs with remote/hybrid work options 4.46% 5.14% 4.92%
As % of the Processes & Methodologies category 5.38% 5.42% 5.39%
Number of salaries quoted 546 514 1,360
10th Percentile £30,500 £30,000 £31,250
25th Percentile £37,500 £40,500 £40,000
Median annual salary (50th Percentile) £52,500 £54,660 £54,172
Median % change year-on-year -3.95% +0.90% +7.80%
75th Percentile £69,848 £67,500 £64,175
90th Percentile £85,000 £82,500 £77,500
UK median annual salary £51,500 £50,000 £49,990
% change year-on-year +3.00% +0.02% +5.24%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,989 12,756 29,693
As % of all permanent jobs with a WFH option 82.76% 94.75% 91.33%
Number of salaries quoted 10,524 8,871 23,569
10th Percentile £32,500 £31,250 £33,930
25th Percentile £45,000 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £57,946 £60,000 £55,000
% change year-on-year -3.42% +9.09% -10.57%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 30 April 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 69 (8.55%) SharePoint
2 53 (6.57%) Microsoft Exchange
3 6 (0.74%) OpenStack
4 5 (0.62%) Confluence
5 3 (0.37%) ArcGIS
5 3 (0.37%) CMS
6 2 (0.25%) Apache Airflow
7 1 (0.12%) IIS
Applications
1 151 (18.71%) Microsoft Office
2 17 (2.11%) Microsoft Project
3 14 (1.73%) Microsoft Excel
4 6 (0.74%) Microsoft PowerPoint
5 3 (0.37%) MS Visio
Business Applications
1 11 (1.36%) NEC Housing
2 6 (0.74%) Remedy ITSM
3 5 (0.62%) Dynamics CRM
4 3 (0.37%) Oracle EBS
4 3 (0.37%) SAP S/4HANA
5 2 (0.25%) Dynamics AX
5 2 (0.25%) Sage 200
5 2 (0.25%) Sage 50
5 2 (0.25%) Sage CRM
6 1 (0.12%) Elite 3E
6 1 (0.12%) OpenText VIM for SAP
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 312 (38.66%) Microsoft 365
2 206 (25.53%) Azure
3 127 (15.74%) Entra ID
4 117 (14.50%) AWS
5 37 (4.58%) Power Platform
6 34 (4.21%) SaaS
7 25 (3.10%) OneDrive
8 12 (1.49%) Azure DevOps
8 12 (1.49%) Dynamics 365
9 11 (1.36%) AWS CloudFormation
10 9 (1.12%) GCP
10 9 (1.12%) Google Workspace
10 9 (1.12%) Power Automate
11 8 (0.99%) Amazon EKS
11 8 (0.99%) Azure Monitor
11 8 (0.99%) PowerApps
12 7 (0.87%) Mimecast
13 6 (0.74%) Datadog
14 5 (0.62%) Azure Sentinel
14 5 (0.62%) Intacct
Communications & Networking
1 52 (6.44%) DNS
2 41 (5.08%) Firewall
2 41 (5.08%) VPN
2 41 (5.08%) WAN
3 33 (4.09%) DHCP
4 30 (3.72%) LAN
5 26 (3.22%) Wi-Fi
6 20 (2.48%) TCP/IP
6 20 (2.48%) VoIP
7 14 (1.73%) SSL
8 13 (1.61%) SD-WAN
8 13 (1.61%) VLAN
9 10 (1.24%) Telnet
10 9 (1.12%) Broadband
10 9 (1.12%) Network Security
11 7 (0.87%) HTTP
11 7 (0.87%) Wireless
12 6 (0.74%) Structured Cabling
13 5 (0.62%) BGP
13 5 (0.62%) MPLS
Database & Business Intelligence
1 30 (3.72%) Power BI
2 28 (3.47%) SQL Server
3 17 (2.11%) Azure SQL Database
4 9 (1.12%) MySQL
5 6 (0.74%) Oracle Database
6 4 (0.50%) PostgreSQL
6 4 (0.50%) Relational Database
7 3 (0.37%) MongoDB
8 2 (0.25%) InfluxDB
8 2 (0.25%) NoSQL
8 2 (0.25%) SAP HANA
9 1 (0.12%) DynamoDB
9 1 (0.12%) Metadata
9 1 (0.12%) Oracle Exadata
9 1 (0.12%) RDBMS
9 1 (0.12%) SQL Server Integration Services
9 1 (0.12%) Tableau
Development Applications
1 47 (5.82%) JIRA
2 14 (1.73%) GitLab
3 3 (0.37%) Jenkins
4 2 (0.25%) Rational Rhapsody
5 1 (0.12%) Atlassian Bamboo
5 1 (0.12%) Bitbucket
5 1 (0.12%) Cypress.io
5 1 (0.12%) Maven
5 1 (0.12%) SonarQube
General
1 394 (48.82%) Social Skills
2 127 (15.74%) Finance
3 67 (8.30%) Analytical Skills
4 66 (8.18%) Back Office
5 65 (8.05%) Public Sector
6 58 (7.19%) French Language
7 53 (6.57%) Inclusion and Diversity
8 29 (3.59%) Law
8 29 (3.59%) Organisational Skills
9 26 (3.22%) Retail
10 25 (3.10%) Banking
11 22 (2.73%) Manufacturing
12 21 (2.60%) Legal
13 17 (2.11%) Swedish Language
14 14 (1.73%) Presentation Skills
15 13 (1.61%) Front Office
16 10 (1.24%) Games
17 7 (0.87%) Documentation Skills
17 7 (0.87%) Telecoms
18 6 (0.74%) Marketing
Job Titles
1 174 (21.56%) Analyst
2 129 (15.99%) Support Engineer
3 99 (12.27%) Lead
4 90 (11.15%) Senior
5 87 (10.78%) Service Analyst
6 81 (10.04%) Service Manager
7 79 (9.79%) Service Desk Analyst
8 71 (8.80%) Support Analyst
9 66 (8.18%) Desktop Engineer
9 66 (8.18%) Desktop Support
10 64 (7.93%) Desktop Support Engineer
10 64 (7.93%) IT Manager
11 63 (7.81%) Site Engineer
12 58 (7.19%) IT Support
13 53 (6.57%) Applications Support
14 48 (5.95%) Infrastructure Engineer
15 43 (5.33%) IT Analyst
15 43 (5.33%) IT Engineer
15 43 (5.33%) IT Services Manager
16 34 (4.21%) Architect
Libraries, Frameworks & Software Standards
1 14 (1.73%) CSS
1 14 (1.73%) HTML
2 9 (1.12%) JSON
3 8 (0.99%) .NET
3 8 (0.99%) FIX Protocol
3 8 (0.99%) REST
3 8 (0.99%) SOAP
4 7 (0.87%) XML
5 5 (0.62%) OAuth
6 4 (0.50%) EDI
6 4 (0.50%) Middleware
6 4 (0.50%) OpenID
6 4 (0.50%) YAML
7 3 (0.37%) AngularJS
7 3 (0.37%) OpenTelemetry
7 3 (0.37%) Web Services
8 2 (0.25%) Elastic Stack
8 2 (0.25%) Kafka
8 2 (0.25%) SAP Fiori
8 2 (0.25%) WAMP
Miscellaneous
1 57 (7.06%) Cyber Threat
2 54 (6.69%) Security Operations Centre
3 49 (6.07%) Cyber Kill Chain
3 49 (6.07%) Operational Technology
4 32 (3.97%) Data Centre
5 31 (3.84%) Driving Licence
6 29 (3.59%) Onboarding
7 28 (3.47%) Cyberattack
8 26 (3.22%) Management Information System
9 22 (2.73%) Hybrid Cloud
10 15 (1.86%) Enterprise Software
11 13 (1.61%) Client/Server
11 13 (1.61%) CMDB
12 12 (1.49%) Self-Motivation
13 10 (1.24%) Cloud Native
13 10 (1.24%) Legacy Systems
13 10 (1.24%) Social Media
14 9 (1.12%) Clustering
14 9 (1.12%) Video Conferencing
15 8 (0.99%) Equities
Operating Systems
1 237 (29.37%) Windows
2 98 (12.14%) Windows 10
3 62 (7.68%) Linux
4 59 (7.31%) Windows Server
5 25 (3.10%) Apple iOS
6 24 (2.97%) Android
7 18 (2.23%) Unix
8 10 (1.24%) Red Hat Enterprise Linux
9 7 (0.87%) Mac OS
10 4 (0.50%) CentOS
11 3 (0.37%) Debian
11 3 (0.37%) Ubuntu
11 3 (0.37%) VMS
11 3 (0.37%) Windows Server 2016
12 1 (0.12%) AIX
12 1 (0.12%) Solaris
12 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 228 (28.25%) Customer Service
2 227 (28.13%) Continuous Improvement
3 209 (25.90%) Problem-Solving
4 203 (25.15%) ITSM
5 167 (20.69%) Service Management
6 141 (17.47%) Mentoring
7 136 (16.85%) Service Delivery
8 127 (15.74%) Cybersecurity
8 127 (15.74%) Stakeholder Management
9 121 (14.99%) Coaching
10 97 (12.02%) Roadmaps
11 95 (11.77%) Agile
12 86 (10.66%) DevOps
13 79 (9.79%) Change Management
14 78 (9.67%) Customer Experience
15 77 (9.54%) Analytics
16 76 (9.42%) Performance Metrics
17 70 (8.67%) Ticket Management
18 68 (8.43%) Patch Management
19 67 (8.30%) Software Deployment
Programming Languages
1 72 (8.92%) SQL
2 62 (7.68%) PowerShell
3 25 (3.10%) Python
4 23 (2.85%) JavaScript
5 13 (1.61%) Bash
6 10 (1.24%) C#
7 8 (0.99%) T-SQL
8 6 (0.74%) Clojure
9 4 (0.50%) Bicep
9 4 (0.50%) Java
10 3 (0.37%) Google Apps Script
10 3 (0.37%) Korn
10 3 (0.37%) Perl
11 1 (0.12%) Groovy
11 1 (0.12%) Kusto Query Language
11 1 (0.12%) PL/SQL
11 1 (0.12%) Ruby
11 1 (0.12%) Shell Script
11 1 (0.12%) TypeScript
Qualifications
1 225 (27.88%) Degree
2 129 (15.99%) Security Cleared
3 120 (14.87%) Microsoft Certification
4 113 (14.00%) SC Cleared
5 75 (9.29%) AWS Certification
5 75 (9.29%) MCSE
6 60 (7.43%) CTC Cleared
7 34 (4.21%) DBS Check
8 33 (4.09%) ITIL Certification
9 32 (3.97%) Cisco Certification
10 24 (2.97%) ITIL Foundation Certificate
11 23 (2.85%) Computer Science Degree
12 22 (2.73%) Azure Certification
13 20 (2.48%) CCNA
14 18 (2.23%) PMI Certification
15 16 (1.98%) PMP
16 15 (1.86%) CISSP
17 13 (1.61%) Network+ Certification
18 12 (1.49%) BPSS Clearance
19 11 (1.36%) A+ Certification
Quality Assurance & Compliance
1 106 (13.14%) SLA
2 88 (10.90%) QA
3 79 (9.79%) NIST
4 77 (9.54%) ISO/IEC 27001
5 49 (6.07%) ISO/IEC 27005
6 36 (4.46%) Cyber Essentials
7 22 (2.73%) GDPR
8 20 (2.48%) Cyber Essentials PLUS
9 15 (1.86%) Data Quality
10 10 (1.24%) PCI DSS
11 6 (0.74%) GRC
12 4 (0.50%) SOC 2
13 3 (0.37%) COBIT
14 2 (0.25%) Accessibility
14 2 (0.25%) ISO/IEC 19770
14 2 (0.25%) Sarbanes-Oxley
15 1 (0.12%) ISO 22301
15 1 (0.12%) ISO/IEC 20000
15 1 (0.12%) NCSC
System Software
1 108 (13.38%) Active Directory
2 22 (2.73%) VMware Infrastructure
3 15 (1.86%) Hyper-V
4 12 (1.49%) Docker
5 8 (0.99%) BitLocker
6 7 (0.87%) Virtual Machines
7 6 (0.74%) vSphere
8 5 (0.62%) VMware ESXi
9 4 (0.50%) Veritas Cluster Server
9 4 (0.50%) Virtual Desktop
9 4 (0.50%) VMware NSX
10 3 (0.37%) Microsoft Virtual Server
10 3 (0.37%) Slurm Workload Manager
10 3 (0.37%) Terminal Services
10 3 (0.37%) Virtual Servers
11 2 (0.25%) Citrix Hypervisor
11 2 (0.25%) Oracle RAC
12 1 (0.12%) Firmware
12 1 (0.12%) vCloud
Systems Management
1 66 (8.18%) Microsoft Intune
2 36 (4.46%) Ansible
3 29 (3.59%) SCCM
4 25 (3.10%) Terraform
5 22 (2.73%) Kubernetes
6 14 (1.73%) Grafana
7 11 (1.36%) Jamf Pro
8 8 (0.99%) Prometheus
8 8 (0.99%) Puppet
9 7 (0.87%) Single Sign-On
10 5 (0.62%) vCenter Server
11 4 (0.50%) PaperCut
12 3 (0.37%) Check_MK
12 3 (0.37%) ZABBIX
13 2 (0.25%) Active Directory Federation Services
13 2 (0.25%) Argo
13 2 (0.25%) Graylog
13 2 (0.25%) Oracle Enterprise Manager
13 2 (0.25%) Oracle RMAN
13 2 (0.25%) Salt
Vendors
1 344 (42.63%) Microsoft
2 181 (22.43%) ServiceNow
3 102 (12.64%) Cisco
4 31 (3.84%) VMware
5 20 (2.48%) Apple
5 20 (2.48%) Oracle
6 17 (2.11%) Meraki
6 17 (2.11%) Splunk
7 13 (1.61%) Fortinet
8 11 (1.36%) Citrix
8 11 (1.36%) Northgate
8 11 (1.36%) Red Hat
9 10 (1.24%) Salesforce
10 9 (1.12%) BMC
10 9 (1.12%) Google
10 9 (1.12%) IFS
11 8 (0.99%) Charles River
11 8 (0.99%) Dynatrace
11 8 (0.99%) Samsung
12 7 (0.87%) Remedy