Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 28 April 2026, with comparisons to the same periods in the previous two years.

6 months to
28 Apr 2026
Same period 2025 Same period 2024
Rank 41 53 51
Rank change year-on-year +12 -2 +14
Permanent jobs citing ITIL 836 694 1,594
As % of all permanent jobs with remote/hybrid work options 4.60% 5.14% 4.91%
As % of the Processes & Methodologies category 5.56% 5.42% 5.38%
Number of salaries quoted 547 516 1,354
10th Percentile £30,650 £30,000 £31,250
25th Percentile £37,500 £40,781 £40,000
Median annual salary (50th Percentile) £52,500 £54,160 £54,172
Median % change year-on-year -3.07% -0.02% +7.80%
75th Percentile £70,000 £67,500 £64,108
90th Percentile £85,000 £81,250 £77,500
UK median annual salary £51,500 £50,000 £49,990
% change year-on-year +3.00% +0.02% +5.24%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,038 12,797 29,634
As % of all permanent jobs with a WFH option 82.83% 94.76% 91.34%
Number of salaries quoted 10,506 8,904 23,499
10th Percentile £32,500 £31,500 £33,750
25th Percentile £45,000 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £61,000 £57,500
Median % change year-on-year -1.64% +6.09% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £57,500 £60,000 £55,000
% change year-on-year -4.17% +9.09% -10.93%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 28 April 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 70 (8.37%) SharePoint
2 54 (6.46%) Microsoft Exchange
3 6 (0.72%) OpenStack
4 5 (0.60%) Confluence
5 3 (0.36%) ArcGIS
5 3 (0.36%) CMS
6 2 (0.24%) Apache Airflow
7 1 (0.12%) IIS
7 1 (0.12%) Oracle Workflow
7 1 (0.12%) Tomcat
7 1 (0.12%) WebSphere
7 1 (0.12%) WebSphere Application Server
Applications
1 157 (18.78%) Microsoft Office
2 17 (2.03%) Microsoft Project
3 14 (1.67%) Microsoft Excel
4 6 (0.72%) Microsoft PowerPoint
5 3 (0.36%) MS Visio
Business Applications
1 11 (1.32%) NEC Housing
2 7 (0.84%) Remedy ITSM
3 5 (0.60%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) Dynamics AX
5 2 (0.24%) Sage 200
5 2 (0.24%) Sage 50
5 2 (0.24%) Sage CRM
6 1 (0.12%) Elite 3E
6 1 (0.12%) OpenText VIM for SAP
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 320 (38.28%) Microsoft 365
2 208 (24.88%) Azure
3 128 (15.31%) Entra ID
4 124 (14.83%) AWS
5 37 (4.43%) Power Platform
6 32 (3.83%) SaaS
7 25 (2.99%) OneDrive
8 13 (1.56%) Azure DevOps
9 12 (1.44%) Dynamics 365
10 11 (1.32%) AWS CloudFormation
11 9 (1.08%) Azure Monitor
11 9 (1.08%) GCP
11 9 (1.08%) Google Workspace
11 9 (1.08%) Power Automate
12 8 (0.96%) Amazon EKS
12 8 (0.96%) PowerApps
13 7 (0.84%) Mimecast
14 6 (0.72%) Datadog
15 5 (0.60%) Azure AKS
15 5 (0.60%) Azure Sentinel
Communications & Networking
1 52 (6.22%) DNS
2 41 (4.90%) Firewall
2 41 (4.90%) VPN
2 41 (4.90%) WAN
3 33 (3.95%) DHCP
4 30 (3.59%) LAN
5 26 (3.11%) Wi-Fi
6 20 (2.39%) TCP/IP
6 20 (2.39%) VoIP
7 15 (1.79%) SSL
8 13 (1.56%) SD-WAN
8 13 (1.56%) VLAN
9 10 (1.20%) Network Security
9 10 (1.20%) Telnet
10 9 (1.08%) Broadband
11 7 (0.84%) HTTP
11 7 (0.84%) Wireless
12 6 (0.72%) Structured Cabling
13 5 (0.60%) BGP
13 5 (0.60%) MPLS
Database & Business Intelligence
1 30 (3.59%) Power BI
2 28 (3.35%) SQL Server
3 17 (2.03%) Azure SQL Database
4 10 (1.20%) MySQL
5 6 (0.72%) Oracle Database
6 5 (0.60%) PostgreSQL
7 4 (0.48%) Relational Database
8 3 (0.36%) MongoDB
9 2 (0.24%) InfluxDB
9 2 (0.24%) NoSQL
9 2 (0.24%) SAP HANA
9 2 (0.24%) SQL Server Integration Services
10 1 (0.12%) DB2
10 1 (0.12%) DynamoDB
10 1 (0.12%) Metadata
10 1 (0.12%) Oracle Exadata
10 1 (0.12%) RDBMS
10 1 (0.12%) Tableau
Development Applications
1 46 (5.50%) JIRA
2 14 (1.67%) GitLab
3 3 (0.36%) Jenkins
4 2 (0.24%) Rational Rhapsody
5 1 (0.12%) Atlassian Bamboo
5 1 (0.12%) Bitbucket
5 1 (0.12%) Cypress.io
5 1 (0.12%) Maven
5 1 (0.12%) SonarQube
General
1 403 (48.21%) Social Skills
2 131 (15.67%) Finance
3 67 (8.01%) Analytical Skills
3 67 (8.01%) Back Office
4 65 (7.78%) Public Sector
5 64 (7.66%) French Language
6 53 (6.34%) Inclusion and Diversity
7 29 (3.47%) Law
7 29 (3.47%) Organisational Skills
8 27 (3.23%) Banking
9 26 (3.11%) Retail
10 23 (2.75%) Swedish Language
11 22 (2.63%) Manufacturing
12 21 (2.51%) Legal
13 14 (1.67%) Presentation Skills
14 13 (1.56%) Front Office
15 10 (1.20%) Games
16 7 (0.84%) Documentation Skills
16 7 (0.84%) Telecoms
17 6 (0.72%) Marketing
Job Titles
1 180 (21.53%) Analyst
2 129 (15.43%) Support Engineer
3 117 (14.00%) Lead
4 93 (11.12%) Service Analyst
5 90 (10.77%) Senior
6 85 (10.17%) Service Desk Analyst
7 82 (9.81%) Service Manager
8 71 (8.49%) Support Analyst
9 66 (7.89%) Desktop Engineer
9 66 (7.89%) Desktop Support
10 64 (7.66%) Desktop Support Engineer
10 64 (7.66%) IT Manager
11 63 (7.54%) Site Engineer
12 58 (6.94%) IT Support
13 53 (6.34%) Applications Support
14 49 (5.86%) Infrastructure Engineer
15 43 (5.14%) IT Analyst
15 43 (5.14%) IT Engineer
15 43 (5.14%) IT Services Manager
16 34 (4.07%) Architect
Libraries, Frameworks & Software Standards
1 14 (1.67%) CSS
1 14 (1.67%) HTML
2 9 (1.08%) JSON
3 8 (0.96%) .NET
3 8 (0.96%) FIX Protocol
3 8 (0.96%) REST
3 8 (0.96%) SOAP
4 7 (0.84%) XML
5 5 (0.60%) Middleware
5 5 (0.60%) OAuth
6 4 (0.48%) EDI
6 4 (0.48%) OpenID
6 4 (0.48%) YAML
7 3 (0.36%) AngularJS
7 3 (0.36%) OpenTelemetry
7 3 (0.36%) Web Services
8 2 (0.24%) Kafka
8 2 (0.24%) RabbitMQ
8 2 (0.24%) SAP Fiori
8 2 (0.24%) WAMP
Miscellaneous
1 76 (9.09%) Cyber Threat
2 73 (8.73%) Security Operations Centre
3 68 (8.13%) Cyber Kill Chain
3 68 (8.13%) Operational Technology
4 32 (3.83%) Data Centre
5 31 (3.71%) Driving Licence
6 29 (3.47%) Onboarding
7 28 (3.35%) Cyberattack
7 28 (3.35%) Management Information System
8 22 (2.63%) Hybrid Cloud
9 15 (1.79%) Enterprise Software
10 13 (1.56%) Client/Server
10 13 (1.56%) CMDB
11 12 (1.44%) Self-Motivation
12 10 (1.20%) Cloud Native
12 10 (1.20%) Legacy Systems
12 10 (1.20%) Social Media
13 9 (1.08%) Clustering
13 9 (1.08%) Video Conferencing
14 8 (0.96%) Fixed Income
Operating Systems
1 239 (28.59%) Windows
2 98 (11.72%) Windows 10
3 64 (7.66%) Linux
4 59 (7.06%) Windows Server
5 25 (2.99%) Apple iOS
6 24 (2.87%) Android
7 19 (2.27%) Unix
8 11 (1.32%) Red Hat Enterprise Linux
9 8 (0.96%) Mac OS
10 4 (0.48%) CentOS
11 3 (0.36%) Debian
11 3 (0.36%) Ubuntu
11 3 (0.36%) VMS
11 3 (0.36%) Windows Server 2016
12 1 (0.12%) AIX
12 1 (0.12%) Solaris
12 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 233 (27.87%) Customer Service
2 231 (27.63%) Continuous Improvement
3 209 (25.00%) ITSM
3 209 (25.00%) Problem-Solving
4 167 (19.98%) Service Management
5 161 (19.26%) Mentoring
6 145 (17.34%) Stakeholder Management
7 142 (16.99%) Coaching
8 136 (16.27%) Service Delivery
9 127 (15.19%) Cybersecurity
10 117 (14.00%) Roadmaps
11 97 (11.60%) Agile
12 89 (10.65%) DevOps
13 82 (9.81%) Business Strategy
13 82 (9.81%) Risk Management
14 81 (9.69%) Performance Metrics
15 80 (9.57%) Change Management
16 78 (9.33%) Analytics
16 78 (9.33%) Customer Experience
17 76 (9.09%) Security Operations
Programming Languages
1 73 (8.73%) SQL
2 63 (7.54%) PowerShell
3 27 (3.23%) Python
4 23 (2.75%) JavaScript
5 14 (1.67%) Bash
6 10 (1.20%) C#
7 8 (0.96%) T-SQL
8 6 (0.72%) Clojure
9 4 (0.48%) Bicep
9 4 (0.48%) Java
10 3 (0.36%) Google Apps Script
10 3 (0.36%) Korn
10 3 (0.36%) Perl
11 1 (0.12%) Groovy
11 1 (0.12%) Kusto Query Language
11 1 (0.12%) PL/SQL
11 1 (0.12%) Shell Script
11 1 (0.12%) TypeScript
Qualifications
1 232 (27.75%) Degree
2 130 (15.55%) Security Cleared
3 126 (15.07%) Microsoft Certification
4 114 (13.64%) SC Cleared
5 82 (9.81%) AWS Certification
6 81 (9.69%) MCSE
7 60 (7.18%) CTC Cleared
8 35 (4.19%) ITIL Certification
9 34 (4.07%) DBS Check
10 32 (3.83%) Cisco Certification
11 25 (2.99%) ITIL Foundation Certificate
12 23 (2.75%) Computer Science Degree
13 22 (2.63%) Azure Certification
14 20 (2.39%) CCNA
15 18 (2.15%) PMI Certification
16 16 (1.91%) PMP
17 15 (1.79%) CISSP
18 13 (1.56%) Network+ Certification
19 12 (1.44%) BPSS Clearance
20 11 (1.32%) A+ Certification
Quality Assurance & Compliance
1 107 (12.80%) SLA
2 98 (11.72%) NIST
3 96 (11.48%) ISO/IEC 27001
4 93 (11.12%) QA
5 68 (8.13%) ISO/IEC 27005
6 35 (4.19%) Cyber Essentials
7 21 (2.51%) GDPR
8 19 (2.27%) Cyber Essentials PLUS
9 15 (1.79%) Data Quality
10 9 (1.08%) PCI DSS
11 6 (0.72%) GRC
12 4 (0.48%) SOC 2
13 3 (0.36%) COBIT
14 2 (0.24%) Accessibility
14 2 (0.24%) ISO/IEC 19770
14 2 (0.24%) Sarbanes-Oxley
15 1 (0.12%) ISO 22301
15 1 (0.12%) ISO/IEC 20000
15 1 (0.12%) NCSC
System Software
1 110 (13.16%) Active Directory
2 23 (2.75%) VMware Infrastructure
3 15 (1.79%) Hyper-V
4 12 (1.44%) Docker
5 8 (0.96%) BitLocker
5 8 (0.96%) Virtual Machines
6 7 (0.84%) vSphere
7 5 (0.60%) Virtual Desktop
7 5 (0.60%) VMware ESXi
8 4 (0.48%) Veritas Cluster Server
8 4 (0.48%) VMware NSX
9 3 (0.36%) Microsoft Virtual Server
9 3 (0.36%) Slurm Workload Manager
9 3 (0.36%) Terminal Services
9 3 (0.36%) Virtual Servers
10 2 (0.24%) Citrix Hypervisor
10 2 (0.24%) Oracle RAC
11 1 (0.12%) Firmware
11 1 (0.12%) vCloud
Systems Management
1 67 (8.01%) Microsoft Intune
2 37 (4.43%) Ansible
3 28 (3.35%) SCCM
4 27 (3.23%) Terraform
5 22 (2.63%) Kubernetes
6 14 (1.67%) Grafana
7 11 (1.32%) Jamf Pro
8 8 (0.96%) Prometheus
8 8 (0.96%) Puppet
9 7 (0.84%) Single Sign-On
10 5 (0.60%) vCenter Server
11 4 (0.48%) PaperCut
12 3 (0.36%) Check_MK
12 3 (0.36%) ZABBIX
13 2 (0.24%) Argo
13 2 (0.24%) Autotask
13 2 (0.24%) Graylog
13 2 (0.24%) Oracle Enterprise Manager
13 2 (0.24%) Oracle RMAN
13 2 (0.24%) Salt
Vendors
1 350 (41.87%) Microsoft
2 189 (22.61%) ServiceNow
3 102 (12.20%) Cisco
4 32 (3.83%) VMware
5 21 (2.51%) Apple
5 21 (2.51%) Oracle
6 17 (2.03%) Meraki
6 17 (2.03%) Splunk
7 12 (1.44%) Fortinet
7 12 (1.44%) Red Hat
8 11 (1.32%) Citrix
8 11 (1.32%) Northgate
9 10 (1.20%) BMC
10 9 (1.08%) Google
10 9 (1.08%) IFS
10 9 (1.08%) Salesforce
11 8 (0.96%) Charles River
11 8 (0.96%) Dynatrace
11 8 (0.96%) Remedy
11 8 (0.96%) Samsung