Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 22 May 2026, with comparisons to the same periods in the previous two years.

6 months to
22 May 2026
Same period 2025 Same period 2024
Rank 50 82 51
Rank change year-on-year +32 -31 +12
Permanent jobs citing ITIL 766 656 1,592
As % of all permanent jobs with remote/hybrid work options 4.07% 4.49% 4.89%
As % of the Processes & Methodologies category 4.92% 4.73% 5.38%
Number of salaries quoted 561 475 1,324
10th Percentile £31,250 £29,750 £31,250
25th Percentile £39,050 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £54,022
Median % change year-on-year +4.76% -2.82% +2.90%
75th Percentile £70,000 £66,875 £64,469
90th Percentile £85,000 £83,750 £77,500
UK median annual salary £53,000 £50,000 £48,875
% change year-on-year +6.00% +2.30% +2.89%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,563 13,877 29,569
As % of all permanent jobs with a WFH option 82.79% 94.97% 90.86%
Number of salaries quoted 11,091 8,168 23,322
10th Percentile £35,000 £31,000 £33,750
25th Percentile £45,000 £43,750 £42,500
Median annual salary (50th Percentile) £60,100 £60,000 £57,500
Median % change year-on-year +0.17% +4.35% -8.00%
75th Percentile £80,500 £80,000 £75,000
90th Percentile £100,000 £106,250 £95,000
UK median annual salary £60,000 £59,648 £55,000
% change year-on-year +0.59% +8.45% -9.84%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 22 May 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 79 (10.31%) SharePoint
2 50 (6.53%) Microsoft Exchange
3 6 (0.78%) Confluence
3 6 (0.78%) OpenStack
4 3 (0.39%) ArcGIS
4 3 (0.39%) CMS
5 2 (0.26%) Apache Airflow
5 2 (0.26%) SAS
6 1 (0.13%) IIS
Applications
1 133 (17.36%) Microsoft Office
2 18 (2.35%) Microsoft Project
3 16 (2.09%) Microsoft Excel
4 9 (1.17%) Microsoft PowerPoint
5 3 (0.39%) Windchill
6 1 (0.13%) MS Visio
Business Applications
1 11 (1.44%) NEC Housing
2 4 (0.52%) Dynamics CRM
3 3 (0.39%) Oracle EBS
3 3 (0.39%) Remedy ITSM
3 3 (0.39%) SAP S/4HANA
4 1 (0.13%) Dynamics AX
4 1 (0.13%) Elite 3E
4 1 (0.13%) OpenText VIM for SAP
4 1 (0.13%) Oracle Payables
4 1 (0.13%) SAP ERP
4 1 (0.13%) SAP GRC
4 1 (0.13%) SAP IBP
4 1 (0.13%) SAP MII
4 1 (0.13%) SAP PP
4 1 (0.13%) SAP QM
4 1 (0.13%) Shopify
Cloud Services
1 309 (40.34%) Microsoft 365
2 205 (26.76%) Azure
3 127 (16.58%) Entra ID
4 115 (15.01%) AWS
5 48 (6.27%) Power Platform
6 44 (5.74%) SaaS
7 28 (3.66%) OneDrive
8 17 (2.22%) PowerApps
9 13 (1.70%) Power Automate
10 12 (1.57%) Dynamics 365
11 9 (1.17%) AWS CloudFormation
11 9 (1.17%) Azure DevOps
11 9 (1.17%) Google Workspace
12 8 (1.04%) Amazon EKS
12 8 (1.04%) Azure Sentinel
12 8 (1.04%) GCP
13 7 (0.91%) Cloud Computing
13 7 (0.91%) Mimecast
14 6 (0.78%) Microsoft Copilot
15 5 (0.65%) Azure Monitor
Communications & Networking
1 48 (6.27%) DNS
2 42 (5.48%) Firewall
3 41 (5.35%) VPN
4 35 (4.57%) WAN
5 31 (4.05%) DHCP
6 27 (3.52%) Wi-Fi
7 26 (3.39%) LAN
8 20 (2.61%) TCP/IP
9 19 (2.48%) VoIP
10 12 (1.57%) SD-WAN
10 12 (1.57%) SSL
11 11 (1.44%) Network Security
12 8 (1.04%) Broadband
12 8 (1.04%) VLAN
13 7 (0.91%) Telnet
14 6 (0.78%) HTTP
14 6 (0.78%) Wireless
15 5 (0.65%) BGP
15 5 (0.65%) MPLS
16 4 (0.52%) Structured Cabling
Database & Business Intelligence
1 32 (4.18%) Power BI
2 27 (3.52%) SQL Server
3 14 (1.83%) Azure SQL Database
4 7 (0.91%) MySQL
5 6 (0.78%) Oracle Database
6 4 (0.52%) PostgreSQL
6 4 (0.52%) Relational Database
7 3 (0.39%) MongoDB
8 2 (0.26%) InfluxDB
8 2 (0.26%) SAP HANA
9 1 (0.13%) DynamoDB
9 1 (0.13%) Metadata
9 1 (0.13%) Oracle Exadata
9 1 (0.13%) RDBMS
9 1 (0.13%) Tableau
Development Applications
1 51 (6.66%) JIRA
2 12 (1.57%) GitLab
3 2 (0.26%) Eclipse
3 2 (0.26%) Rational Rhapsody
4 1 (0.13%) Atlassian Bamboo
4 1 (0.13%) Bitbucket
4 1 (0.13%) Cucumber
4 1 (0.13%) Cypress.io
4 1 (0.13%) Jenkins
4 1 (0.13%) Maven
4 1 (0.13%) Postman
4 1 (0.13%) REST Assured
4 1 (0.13%) SonarQube
General
1 390 (50.91%) Social Skills
2 131 (17.10%) Finance
3 82 (10.70%) Public Sector
4 76 (9.92%) Analytical Skills
5 52 (6.79%) Back Office
6 51 (6.66%) Inclusion and Diversity
7 49 (6.40%) French Language
8 32 (4.18%) Law
9 26 (3.39%) Banking
9 26 (3.39%) Organisational Skills
10 25 (3.26%) Legal
11 24 (3.13%) Retail
12 22 (2.87%) Manufacturing
13 14 (1.83%) Presentation Skills
14 12 (1.57%) Games
14 12 (1.57%) Swedish Language
15 11 (1.44%) Influencing Skills
16 10 (1.31%) Front Office
17 7 (0.91%) Documentation Skills
18 5 (0.65%) Police
Job Titles
1 163 (21.28%) Analyst
2 117 (15.27%) Support Engineer
3 91 (11.88%) Service Manager
4 89 (11.62%) Senior
5 83 (10.84%) Service Analyst
6 74 (9.66%) Service Desk Analyst
7 69 (9.01%) Support Analyst
8 64 (8.36%) IT Manager
9 63 (8.22%) IT Support
10 57 (7.44%) Applications Support
11 54 (7.05%) Site Engineer
12 53 (6.92%) Desktop Engineer
12 53 (6.92%) Desktop Support
13 51 (6.66%) Desktop Support Engineer
13 51 (6.66%) Lead
14 49 (6.40%) IT Services Manager
15 48 (6.27%) Infrastructure Engineer
15 48 (6.27%) IT Engineer
16 42 (5.48%) Architect
17 40 (5.22%) IT Analyst
Libraries, Frameworks & Software Standards
1 15 (1.96%) REST
1 15 (1.96%) SOAP
2 11 (1.44%) CSS
2 11 (1.44%) HTML
3 8 (1.04%) .NET
4 5 (0.65%) FIX Protocol
4 5 (0.65%) JSON
5 4 (0.52%) EDI
5 4 (0.52%) Middleware
5 4 (0.52%) OAuth
5 4 (0.52%) OpenID
5 4 (0.52%) YAML
6 3 (0.39%) AngularJS
6 3 (0.39%) OpenTelemetry
6 3 (0.39%) SAP Fiori
6 3 (0.39%) Web Services
6 3 (0.39%) XML
7 2 (0.26%) Microsoft Graph
7 2 (0.26%) RabbitMQ
7 2 (0.26%) React
Miscellaneous
1 33 (4.31%) Data Centre
2 30 (3.92%) Onboarding
3 29 (3.79%) Driving Licence
4 28 (3.66%) Cyberattack
5 24 (3.13%) Management Information System
6 22 (2.87%) Hybrid Cloud
7 20 (2.61%) CMDB
8 15 (1.96%) Self-Motivation
9 14 (1.83%) Product Ownership
10 13 (1.70%) Enterprise Software
11 11 (1.44%) Client/Server
12 9 (1.17%) Cloud Native
12 9 (1.17%) Clustering
12 9 (1.17%) Legacy Systems
13 8 (1.04%) Analytical Mindset
13 8 (1.04%) Cyber Threat
14 7 (0.91%) PKI
14 7 (0.91%) Social Media
14 7 (0.91%) Video Conferencing
15 6 (0.78%) Virtual Team
Operating Systems
1 207 (27.02%) Windows
2 83 (10.84%) Windows 10
3 53 (6.92%) Linux
4 44 (5.74%) Windows Server
5 25 (3.26%) Android
5 25 (3.26%) Apple iOS
6 16 (2.09%) Unix
7 10 (1.31%) Red Hat Enterprise Linux
8 5 (0.65%) Mac OS
9 4 (0.52%) CentOS
9 4 (0.52%) Windows Server 2016
10 3 (0.39%) Debian
10 3 (0.39%) Ubuntu
10 3 (0.39%) VMS
10 3 (0.39%) Windows Server 2019
11 1 (0.13%) AIX
11 1 (0.13%) Solaris
Processes & Methodologies
1 230 (30.03%) Continuous Improvement
2 207 (27.02%) Problem-Solving
3 206 (26.89%) Customer Service
4 203 (26.50%) ITSM
5 178 (23.24%) Service Management
6 141 (18.41%) Service Delivery
7 113 (14.75%) Cybersecurity
8 106 (13.84%) Agile
9 91 (11.88%) Stakeholder Management
10 88 (11.49%) Mentoring
11 81 (10.57%) Change Management
11 81 (10.57%) DevOps
12 73 (9.53%) Performance Metrics
13 68 (8.88%) Coaching
13 68 (8.88%) Roadmaps
14 66 (8.62%) Stakeholder Engagement
15 65 (8.49%) Analytics
15 65 (8.49%) Customer Experience
16 62 (8.09%) Project Delivery
17 60 (7.83%) Project Management
Programming Languages
1 64 (8.36%) SQL
2 63 (8.22%) PowerShell
3 27 (3.52%) Python
4 21 (2.74%) JavaScript
5 13 (1.70%) Bash
6 10 (1.31%) C#
7 8 (1.04%) T-SQL
8 6 (0.78%) Clojure
9 5 (0.65%) Java
10 3 (0.39%) Bicep
10 3 (0.39%) Google Apps Script
10 3 (0.39%) Korn
10 3 (0.39%) Perl
10 3 (0.39%) Ruby
11 1 (0.13%) Apex Code
11 1 (0.13%) Groovy
11 1 (0.13%) Kusto Query Language
11 1 (0.13%) PL/SQL
11 1 (0.13%) Shell Script
11 1 (0.13%) TypeScript
Qualifications
1 214 (27.94%) Degree
2 135 (17.62%) Security Cleared
3 112 (14.62%) Microsoft Certification
4 107 (13.97%) SC Cleared
5 74 (9.66%) AWS Certification
6 69 (9.01%) MCSE
7 48 (6.27%) CTC Cleared
8 36 (4.70%) ITIL Certification
9 32 (4.18%) DBS Check
10 31 (4.05%) Cisco Certification
11 30 (3.92%) Azure Certification
12 24 (3.13%) PMI Certification
13 23 (3.00%) DV Cleared
14 22 (2.87%) Computer Science Degree
14 22 (2.87%) PMP
15 18 (2.35%) CCNA
16 17 (2.22%) ITIL Foundation Certificate
17 14 (1.83%) BPSS Clearance
18 12 (1.57%) A+ Certification
19 11 (1.44%) CISSP
Quality Assurance & Compliance
1 96 (12.53%) SLA
2 91 (11.88%) QA
3 38 (4.96%) Cyber Essentials
4 34 (4.44%) GDPR
5 32 (4.18%) ISO/IEC 27001
5 32 (4.18%) NIST
6 21 (2.74%) Cyber Essentials PLUS
7 10 (1.31%) PCI DSS
8 9 (1.17%) Data Quality
9 6 (0.78%) GRC
10 4 (0.52%) ISO 22301
10 4 (0.52%) PMO
10 4 (0.52%) SOC 2
11 3 (0.39%) COBIT
11 3 (0.39%) Def Stans
11 3 (0.39%) ISO 9000
11 3 (0.39%) ISO 9001
11 3 (0.39%) ISO/IEC 15288
12 2 (0.26%) Accessibility
12 2 (0.26%) Sarbanes-Oxley
System Software
1 104 (13.58%) Active Directory
2 21 (2.74%) VMware Infrastructure
3 12 (1.57%) Hyper-V
4 10 (1.31%) Docker
5 9 (1.17%) BitLocker
6 6 (0.78%) vSphere
7 5 (0.65%) Microsoft Virtual Server
7 5 (0.65%) Virtual Desktop
7 5 (0.65%) Virtual Machines
7 5 (0.65%) Virtual Servers
7 5 (0.65%) VMware ESXi
8 4 (0.52%) Veritas Cluster Server
8 4 (0.52%) VMware NSX
9 3 (0.39%) KVM
9 3 (0.39%) Slurm Workload Manager
9 3 (0.39%) Terminal Services
10 2 (0.26%) Citrix Hypervisor
10 2 (0.26%) Oracle RAC
11 1 (0.13%) Firmware
Systems Management
1 70 (9.14%) Microsoft Intune
2 34 (4.44%) Ansible
3 31 (4.05%) SCCM
4 23 (3.00%) Terraform
5 19 (2.48%) Kubernetes
6 11 (1.44%) Grafana
7 9 (1.17%) Jamf Pro
8 8 (1.04%) Puppet
8 8 (1.04%) Single Sign-On
9 6 (0.78%) ZABBIX
10 5 (0.65%) Graylog
10 5 (0.65%) Prometheus
10 5 (0.65%) vCenter Server
11 3 (0.39%) Check_MK
11 3 (0.39%) Proxmox
12 2 (0.26%) Active Directory Federation Services
12 2 (0.26%) Argo
12 2 (0.26%) Autotask
12 2 (0.26%) PaperCut
12 2 (0.26%) Salt
Vendors
1 350 (45.69%) Microsoft
2 176 (22.98%) ServiceNow
3 87 (11.36%) Cisco
4 27 (3.52%) VMware
5 18 (2.35%) Oracle
6 17 (2.22%) Apple
6 17 (2.22%) Meraki
7 14 (1.83%) Fortinet
7 14 (1.83%) Splunk
8 12 (1.57%) Salesforce
9 11 (1.44%) Citrix
9 11 (1.44%) Northgate
9 11 (1.44%) Red Hat
10 10 (1.31%) SAP
11 9 (1.17%) Google
11 9 (1.17%) IFS
12 8 (1.04%) Dynatrace
12 8 (1.04%) Samsung
12 8 (1.04%) SonicWALL
12 8 (1.04%) Veeam