Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 17 January 2026, with comparisons to the same periods in the previous two years.

6 months to
17 Jan 2026
Same period 2025 Same period 2024
Rank 37 42 43
Rank change year-on-year +5 +1 +18
Permanent jobs citing ITIL 882 1,000 1,390
As % of all permanent jobs with remote/hybrid work options 5.75% 6.09% 6.09%
As % of the Processes & Methodologies category 6.60% 6.49% 6.52%
Number of salaries quoted 524 576 1,171
10th Percentile £29,750 £31,250 £31,250
25th Percentile £35,332 £37,500 £38,750
Median annual salary (50th Percentile) £50,000 £54,439 £54,500
Median % change year-on-year -8.15% -0.11% +9.00%
75th Percentile £70,000 £65,000 £65,000
90th Percentile £85,000 £81,250 £80,000
UK median annual salary £47,500 £50,000 £52,500
% change year-on-year -5.00% -4.76% +7.69%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,371 15,399 21,303
As % of all permanent jobs with a WFH option 87.20% 93.80% 93.37%
Number of salaries quoted 8,518 9,063 17,324
10th Percentile £30,000 £36,250 £35,920
25th Percentile £42,000 £47,500 £45,000
Median annual salary (50th Percentile) £60,000 £62,500 £60,000
Median % change year-on-year -4.00% +4.17% -4.00%
75th Percentile £80,000 £81,375 £78,750
90th Percentile £100,000 £100,000 £97,290
UK median annual salary £55,000 £60,000 £58,000
% change year-on-year -8.33% +3.45% -7.20%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 17 January 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 66 (7.48%) SharePoint
2 58 (6.58%) Microsoft Exchange
3 16 (1.81%) Tomcat
3 16 (1.81%) WebSphere
3 16 (1.81%) WebSphere Application Server
4 3 (0.34%) Confluence
4 3 (0.34%) HCL Domino
4 3 (0.34%) HCL Notes
4 3 (0.34%) IIS
5 2 (0.23%) OpenStack
6 1 (0.11%) Oracle Workflow
Applications
1 214 (24.26%) Microsoft Office
2 35 (3.97%) Microsoft Excel
3 19 (2.15%) Microsoft Project
4 16 (1.81%) MS Visio
5 5 (0.57%) AutoCAD
6 3 (0.34%) Chatbot
7 2 (0.23%) Microsoft PowerPoint
Business Applications
1 21 (2.38%) Remedy ITSM
2 12 (1.36%) NEC Housing
3 5 (0.57%) Dynamics CRM
3 5 (0.57%) SAP S/4HANA
4 3 (0.34%) Sage 200
4 3 (0.34%) Sage 50
4 3 (0.34%) Sage CRM
5 2 (0.23%) Adaptiv
5 2 (0.23%) Dynamics AX
5 2 (0.23%) Oracle EBS
6 1 (0.11%) assyst
6 1 (0.11%) Raiser’s Edge
6 1 (0.11%) Shopify
Cloud Services
1 356 (40.36%) Microsoft 365
2 223 (25.28%) Azure
3 211 (23.92%) AWS
4 116 (13.15%) Entra ID
5 55 (6.24%) Power Platform
6 28 (3.17%) SaaS
7 27 (3.06%) Azure DevOps
8 20 (2.27%) Azure Monitor
9 19 (2.15%) Dynamics 365
10 16 (1.81%) PowerApps
11 15 (1.70%) OneDrive
12 13 (1.47%) Mimecast
13 12 (1.36%) AWS CloudFormation
13 12 (1.36%) GCP
13 12 (1.36%) IaaS
14 11 (1.25%) PaaS
15 9 (1.02%) Datadog
15 9 (1.02%) Microsoft Purview
16 8 (0.91%) GitHub
17 7 (0.79%) Power Automate
Communications & Networking
1 59 (6.69%) VPN
2 54 (6.12%) Firewall
3 53 (6.01%) DNS
4 47 (5.33%) WAN
5 41 (4.65%) LAN
6 32 (3.63%) TCP/IP
7 30 (3.40%) SD-WAN
7 30 (3.40%) SSL
7 30 (3.40%) Wi-Fi
8 27 (3.06%) DHCP
9 25 (2.83%) VoIP
10 21 (2.38%) VLAN
11 14 (1.59%) Network Security
12 12 (1.36%) HTTP
13 11 (1.25%) Telnet
14 8 (0.91%) Unified Communications
15 7 (0.79%) IP Telephony
16 6 (0.68%) BGP
16 6 (0.68%) IPsec
17 5 (0.57%) VRRP
Database & Business Intelligence
1 39 (4.42%) Power BI
2 22 (2.49%) SQL Server
3 16 (1.81%) DB2
3 16 (1.81%) PostgreSQL
4 12 (1.36%) Azure SQL Database
5 11 (1.25%) Oracle Reports
6 7 (0.79%) Oracle Database
6 7 (0.79%) Tableau
7 6 (0.68%) Amazon RDS
7 6 (0.68%) Crystal Reports
8 5 (0.57%) NoSQL
9 3 (0.34%) Data Lake
9 3 (0.34%) MySQL
10 2 (0.23%) Data Warehouse
10 2 (0.23%) Relational Database
10 2 (0.23%) SQL Server Integration Services
11 1 (0.11%) Metadata
11 1 (0.11%) SQL Server Reporting Services
Development Applications
1 40 (4.54%) JIRA
2 7 (0.79%) GitLab
3 5 (0.57%) Jenkins
4 1 (0.11%) Visual Studio
General
1 458 (51.93%) Social Skills
2 161 (18.25%) Finance
3 115 (13.04%) French Language
4 95 (10.77%) Swedish Language
5 85 (9.64%) Analytical Skills
6 53 (6.01%) Back Office
7 47 (5.33%) Banking
7 47 (5.33%) Public Sector
8 40 (4.54%) Organisational Skills
9 36 (4.08%) Law
10 27 (3.06%) Retail
11 22 (2.49%) Documentation Skills
11 22 (2.49%) Telecoms
12 21 (2.38%) Inclusion and Diversity
12 21 (2.38%) Legal
13 14 (1.59%) Manufacturing
14 12 (1.36%) Presentation Skills
15 11 (1.25%) Police
16 10 (1.13%) Investment Banking
17 9 (1.02%) Influencing Skills
Job Titles
1 249 (28.23%) Analyst
2 148 (16.78%) Service Analyst
3 139 (15.76%) Service Desk Analyst
4 102 (11.56%) Lead
5 97 (11.00%) Support Engineer
6 82 (9.30%) Support Analyst
7 63 (7.14%) IT Support
8 62 (7.03%) IT Analyst
9 57 (6.46%) Service Manager
10 56 (6.35%) Applications Support
11 53 (6.01%) Desktop Support
11 53 (6.01%) IT Manager
12 51 (5.78%) Senior
13 47 (5.33%) Desktop Engineer
13 47 (5.33%) Desktop Support Engineer
14 46 (5.22%) Site Engineer
15 37 (4.20%) IT Support Analyst
16 34 (3.85%) Delivery Manager
17 30 (3.40%) Developer
18 27 (3.06%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 18 (2.04%) XML
2 17 (1.93%) LDAP
3 16 (1.81%) CSS
3 16 (1.81%) HTML
3 16 (1.81%) LAPP Stack
3 16 (1.81%) WebSphere MQ
4 15 (1.70%) JSON
5 8 (0.91%) FIX Protocol
5 8 (0.91%) REST
5 8 (0.91%) SOAP
6 7 (0.79%) Oracle Fusion
7 6 (0.68%) EDI
8 5 (0.57%) Elastic Stack
9 4 (0.45%) Middleware
10 3 (0.34%) OpenTelemetry
10 3 (0.34%) SAP Fiori
10 3 (0.34%) Web Services
11 2 (0.23%) AngularJS
12 1 (0.11%) ARM Templates
12 1 (0.11%) React
Miscellaneous
1 76 (8.62%) Security Operations Centre
2 74 (8.39%) Operational Technology
3 70 (7.94%) Cyber Threat
4 68 (7.71%) Cyber Kill Chain
5 51 (5.78%) Management Information System
6 40 (4.54%) Onboarding
7 30 (3.40%) Driving Licence
8 27 (3.06%) Data Centre
8 27 (3.06%) Product Ownership
9 26 (2.95%) CMDB
10 19 (2.15%) Linux Command Line
11 17 (1.93%) Enterprise Software
12 13 (1.47%) Security Posture
13 12 (1.36%) Client/Server
14 10 (1.13%) Hybrid Cloud
14 10 (1.13%) Self-Motivation
15 9 (1.02%) Legacy Systems
16 8 (0.91%) Clustering
16 8 (0.91%) Equities
16 8 (0.91%) Fixed Income
Operating Systems
1 254 (28.80%) Windows
2 90 (10.20%) Linux
3 79 (8.96%) Windows 10
4 74 (8.39%) Windows Server
5 36 (4.08%) Unix
6 20 (2.27%) Red Hat Enterprise Linux
7 16 (1.81%) Mac OS
8 13 (1.47%) Apple iOS
9 8 (0.91%) VMS
10 6 (0.68%) Windows Server 2016
11 5 (0.57%) Android
12 3 (0.34%) Mac OS X
13 2 (0.23%) Ubuntu
13 2 (0.23%) Windows Server 2012
14 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 285 (32.31%) ITSM
2 279 (31.63%) Customer Service
3 189 (21.43%) Continuous Improvement
4 186 (21.09%) Problem-Solving
5 172 (19.50%) Service Management
6 152 (17.23%) Mentoring
6 152 (17.23%) Roadmaps
7 140 (15.87%) Coaching
7 140 (15.87%) Service Delivery
8 136 (15.42%) Cybersecurity
9 133 (15.08%) Stakeholder Management
10 124 (14.06%) Performance Metrics
11 113 (12.81%) Asset Management
12 107 (12.13%) Technology Roadmap
13 102 (11.56%) Business Strategy
14 101 (11.45%) Analytics
15 97 (11.00%) Risk Management
16 93 (10.54%) Change Management
17 89 (10.09%) DevOps
18 82 (9.30%) Agile
Programming Languages
1 96 (10.88%) PowerShell
2 67 (7.60%) Python
3 65 (7.37%) SQL
4 31 (3.51%) Bash
5 30 (3.40%) JavaScript
6 9 (1.02%) Bicep
7 7 (0.79%) R
8 6 (0.68%) Perl
8 6 (0.68%) T-SQL
9 4 (0.45%) C#
10 2 (0.23%) Google Apps Script
10 2 (0.23%) Java
11 1 (0.11%) PL/SQL
11 1 (0.11%) VB.NET
Qualifications
1 276 (31.29%) Degree
2 176 (19.95%) Microsoft Certification
3 153 (17.35%) AWS Certification
4 129 (14.63%) MCSE
5 92 (10.43%) Security Cleared
6 83 (9.41%) SC Cleared
7 59 (6.69%) ITIL Foundation Certificate
8 53 (6.01%) ITIL Certification
9 44 (4.99%) Cisco Certification
9 44 (4.99%) CTC Cleared
10 40 (4.54%) Azure Certification
11 30 (3.40%) CCNA
12 26 (2.95%) CISSP
12 26 (2.95%) Computer Science Degree
13 25 (2.83%) CCNP
14 18 (2.04%) PMI Certification
15 17 (1.93%) BPSS Clearance
15 17 (1.93%) DBS Check
16 16 (1.81%) MCP
17 15 (1.70%) MCSA
Quality Assurance & Compliance
1 131 (14.85%) QA
2 118 (13.38%) SLA
3 111 (12.59%) ISO/IEC 27001
4 81 (9.18%) NIST
5 68 (7.71%) ISO/IEC 27005
6 31 (3.51%) Cyber Essentials
7 18 (2.04%) GDPR
8 15 (1.70%) Data Quality
9 9 (1.02%) COBIT
10 7 (0.79%) GRC
10 7 (0.79%) ISO 9001
11 6 (0.68%) Cyber Essentials PLUS
12 5 (0.57%) PMO
13 4 (0.45%) ISO/IEC 20000
13 4 (0.45%) SOC 2
14 3 (0.34%) Sarbanes-Oxley
15 2 (0.23%) ISO/IEC 19770
15 2 (0.23%) NCSC
16 1 (0.11%) Accessibility
16 1 (0.11%) PCI DSS
System Software
1 132 (14.97%) Active Directory
2 40 (4.54%) VMware Infrastructure
3 34 (3.85%) Hyper-V
4 23 (2.61%) Virtual Machines
5 22 (2.49%) Virtual Desktop
6 9 (1.02%) Docker
7 4 (0.45%) Firmware
7 4 (0.45%) Veritas Cluster Server
8 2 (0.23%) BitLocker
8 2 (0.23%) Microsoft Virtual Server
8 2 (0.23%) Virtual Servers
8 2 (0.23%) vSphere
9 1 (0.11%) pfSense
9 1 (0.11%) vCloud
Systems Management
1 67 (7.60%) Microsoft Intune
2 47 (5.33%) Terraform
3 30 (3.40%) SCCM
4 21 (2.38%) Ansible
5 13 (1.47%) Kubernetes
6 12 (1.36%) Jamf Pro
7 11 (1.25%) Grafana
7 11 (1.25%) Prometheus
8 6 (0.68%) Autotask
9 5 (0.57%) SCOM
10 4 (0.45%) PaperCut
11 3 (0.34%) Dell DRAC
11 3 (0.34%) Nagios
12 2 (0.23%) Puppet
12 2 (0.23%) Single Sign-On
13 1 (0.11%) Active Directory Federation Services
13 1 (0.11%) AirWatch
13 1 (0.11%) Failover Clustering
13 1 (0.11%) Forefront Identity Manager
13 1 (0.11%) FortiGate
Vendors
1 398 (45.12%) Microsoft
2 227 (25.74%) ServiceNow
3 95 (10.77%) Cisco
4 50 (5.67%) VMware
5 33 (3.74%) Oracle
6 23 (2.61%) BMC
6 23 (2.61%) Red Hat
7 22 (2.49%) Apple
7 22 (2.49%) Remedy
8 19 (2.15%) IBM
9 17 (1.93%) Splunk
10 13 (1.47%) Meraki
11 12 (1.36%) Citrix
12 11 (1.25%) Mitel
12 11 (1.25%) Northgate
13 10 (1.13%) SolarWinds
14 9 (1.02%) Veeam
15 8 (0.91%) Charles River
15 8 (0.91%) SAP
16 7 (0.79%) Salesforce