Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 27 April 2026, with comparisons to the same periods in the previous two years.

6 months to
27 Apr 2026
Same period 2025 Same period 2024
Rank 40 54 51
Rank change year-on-year +14 -3 +12
Permanent jobs citing ITIL 842 694 1,602
As % of all permanent jobs with remote/hybrid work options 4.65% 5.14% 4.93%
As % of the Processes & Methodologies category 5.61% 5.42% 5.39%
Number of salaries quoted 549 516 1,363
10th Percentile £30,700 £30,000 £31,250
25th Percentile £37,500 £40,781 £40,000
Median annual salary (50th Percentile) £52,500 £54,160 £54,048
Median % change year-on-year -3.07% +0.21% +8.04%
75th Percentile £70,000 £67,500 £63,929
90th Percentile £85,000 £81,250 £77,500
UK median annual salary £52,000 £50,000 £49,990
% change year-on-year +4.00% +0.02% +5.24%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,017 12,797 29,707
As % of all permanent jobs with a WFH option 82.92% 94.76% 91.35%
Number of salaries quoted 10,508 8,900 23,578
10th Percentile £32,500 £31,599 £33,750
25th Percentile £45,000 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £61,000 £57,500
Median % change year-on-year -1.64% +6.09% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £57,500 £60,000 £55,000
% change year-on-year -4.17% +9.09% -11.29%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 27 April 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 69 (8.19%) SharePoint
2 54 (6.41%) Microsoft Exchange
3 6 (0.71%) OpenStack
4 5 (0.59%) Confluence
5 3 (0.36%) ArcGIS
5 3 (0.36%) CMS
5 3 (0.36%) IIS
6 2 (0.24%) Apache Airflow
7 1 (0.12%) Oracle Workflow
7 1 (0.12%) Tomcat
7 1 (0.12%) WebSphere
7 1 (0.12%) WebSphere Application Server
Applications
1 162 (19.24%) Microsoft Office
2 18 (2.14%) Microsoft Project
3 15 (1.78%) Microsoft Excel
4 6 (0.71%) Microsoft PowerPoint
5 4 (0.48%) MS Visio
Business Applications
1 11 (1.31%) NEC Housing
2 7 (0.83%) Remedy ITSM
3 5 (0.59%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) Dynamics AX
5 2 (0.24%) Sage 200
5 2 (0.24%) Sage 50
5 2 (0.24%) Sage CRM
6 1 (0.12%) Elite 3E
6 1 (0.12%) OpenText VIM for SAP
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 325 (38.60%) Microsoft 365
2 210 (24.94%) Azure
3 131 (15.56%) AWS
4 129 (15.32%) Entra ID
5 36 (4.28%) Power Platform
6 32 (3.80%) SaaS
7 24 (2.85%) OneDrive
8 13 (1.54%) Azure DevOps
9 12 (1.43%) Dynamics 365
10 11 (1.31%) AWS CloudFormation
11 9 (1.07%) Azure Monitor
11 9 (1.07%) GCP
11 9 (1.07%) Google Workspace
11 9 (1.07%) Power Automate
12 8 (0.95%) Amazon EKS
12 8 (0.95%) PowerApps
13 7 (0.83%) Mimecast
14 6 (0.71%) Datadog
15 5 (0.59%) Azure AKS
15 5 (0.59%) Azure Sentinel
Communications & Networking
1 53 (6.29%) DNS
2 44 (5.23%) VPN
3 42 (4.99%) WAN
4 41 (4.87%) Firewall
5 34 (4.04%) DHCP
6 30 (3.56%) LAN
7 26 (3.09%) Wi-Fi
8 21 (2.49%) TCP/IP
9 20 (2.38%) VoIP
10 15 (1.78%) SSL
11 14 (1.66%) SD-WAN
11 14 (1.66%) VLAN
12 11 (1.31%) Network Security
13 10 (1.19%) Telnet
14 9 (1.07%) Broadband
15 7 (0.83%) HTTP
15 7 (0.83%) Wireless
16 6 (0.71%) Structured Cabling
17 5 (0.59%) BGP
17 5 (0.59%) MPLS
Database & Business Intelligence
1 29 (3.44%) Power BI
2 28 (3.33%) SQL Server
3 17 (2.02%) Azure SQL Database
4 10 (1.19%) MySQL
5 5 (0.59%) Oracle Database
5 5 (0.59%) PostgreSQL
6 4 (0.48%) Relational Database
7 3 (0.36%) MongoDB
8 2 (0.24%) InfluxDB
8 2 (0.24%) NoSQL
8 2 (0.24%) SAP HANA
8 2 (0.24%) SQL Server Integration Services
9 1 (0.12%) DB2
9 1 (0.12%) DynamoDB
9 1 (0.12%) Metadata
9 1 (0.12%) Oracle Exadata
9 1 (0.12%) RDBMS
9 1 (0.12%) Tableau
Development Applications
1 46 (5.46%) JIRA
2 14 (1.66%) GitLab
3 3 (0.36%) Jenkins
4 2 (0.24%) Rational Rhapsody
5 1 (0.12%) Atlassian Bamboo
5 1 (0.12%) Bitbucket
5 1 (0.12%) Cypress.io
5 1 (0.12%) Maven
5 1 (0.12%) SonarQube
General
1 408 (48.46%) Social Skills
2 131 (15.56%) Finance
3 68 (8.08%) Back Office
3 68 (8.08%) French Language
4 67 (7.96%) Analytical Skills
5 65 (7.72%) Public Sector
6 53 (6.29%) Inclusion and Diversity
7 29 (3.44%) Law
8 28 (3.33%) Organisational Skills
9 27 (3.21%) Banking
9 27 (3.21%) Swedish Language
10 26 (3.09%) Retail
11 21 (2.49%) Legal
11 21 (2.49%) Manufacturing
12 14 (1.66%) Presentation Skills
13 13 (1.54%) Front Office
14 10 (1.19%) Games
15 7 (0.83%) Documentation Skills
15 7 (0.83%) Telecoms
16 6 (0.71%) Marketing
Job Titles
1 184 (21.85%) Analyst
2 129 (15.32%) Support Engineer
3 114 (13.54%) Lead
4 96 (11.40%) Service Analyst
5 92 (10.93%) Senior
6 89 (10.57%) Service Desk Analyst
7 83 (9.86%) Service Manager
8 70 (8.31%) Support Analyst
9 66 (7.84%) Desktop Engineer
9 66 (7.84%) Desktop Support
10 64 (7.60%) Desktop Support Engineer
10 64 (7.60%) IT Manager
11 63 (7.48%) Site Engineer
12 58 (6.89%) IT Support
13 53 (6.29%) Applications Support
14 51 (6.06%) Infrastructure Engineer
15 43 (5.11%) IT Analyst
15 43 (5.11%) IT Engineer
15 43 (5.11%) IT Services Manager
16 34 (4.04%) Architect
Libraries, Frameworks & Software Standards
1 14 (1.66%) CSS
1 14 (1.66%) HTML
2 9 (1.07%) JSON
3 8 (0.95%) .NET
3 8 (0.95%) FIX Protocol
3 8 (0.95%) REST
3 8 (0.95%) SOAP
4 7 (0.83%) XML
5 5 (0.59%) Middleware
5 5 (0.59%) OAuth
6 4 (0.48%) EDI
6 4 (0.48%) OpenID
6 4 (0.48%) YAML
7 3 (0.36%) AngularJS
7 3 (0.36%) OpenTelemetry
7 3 (0.36%) Web Services
8 2 (0.24%) Elastic Stack
8 2 (0.24%) Kafka
8 2 (0.24%) RabbitMQ
8 2 (0.24%) WAMP
Miscellaneous
1 76 (9.03%) Cyber Threat
2 73 (8.67%) Security Operations Centre
3 68 (8.08%) Cyber Kill Chain
3 68 (8.08%) Operational Technology
4 32 (3.80%) Data Centre
5 31 (3.68%) Driving Licence
6 30 (3.56%) Onboarding
7 28 (3.33%) Cyberattack
7 28 (3.33%) Management Information System
8 21 (2.49%) Hybrid Cloud
9 15 (1.78%) Enterprise Software
10 14 (1.66%) CMDB
11 13 (1.54%) Client/Server
12 12 (1.43%) Self-Motivation
13 10 (1.19%) Cloud Native
13 10 (1.19%) Legacy Systems
13 10 (1.19%) Social Media
14 9 (1.07%) Clustering
14 9 (1.07%) Video Conferencing
15 8 (0.95%) Fixed Income
Operating Systems
1 240 (28.50%) Windows
2 99 (11.76%) Windows 10
3 64 (7.60%) Linux
4 61 (7.24%) Windows Server
5 27 (3.21%) Apple iOS
6 26 (3.09%) Android
7 19 (2.26%) Unix
8 11 (1.31%) Red Hat Enterprise Linux
9 7 (0.83%) Mac OS
10 4 (0.48%) CentOS
10 4 (0.48%) Windows Server 2016
11 3 (0.36%) Debian
11 3 (0.36%) Ubuntu
11 3 (0.36%) VMS
12 1 (0.12%) AIX
12 1 (0.12%) Solaris
12 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 239 (28.38%) Customer Service
2 232 (27.55%) Continuous Improvement
3 214 (25.42%) ITSM
4 210 (24.94%) Problem-Solving
5 167 (19.83%) Service Management
6 164 (19.48%) Mentoring
7 144 (17.10%) Coaching
7 144 (17.10%) Stakeholder Management
8 138 (16.39%) Service Delivery
9 126 (14.96%) Cybersecurity
10 116 (13.78%) Roadmaps
11 96 (11.40%) Agile
12 90 (10.69%) DevOps
13 85 (10.10%) Performance Metrics
14 82 (9.74%) Business Strategy
14 82 (9.74%) Risk Management
15 80 (9.50%) Change Management
16 79 (9.38%) Customer Experience
17 78 (9.26%) Analytics
18 76 (9.03%) Security Operations
Programming Languages
1 73 (8.67%) SQL
2 64 (7.60%) PowerShell
3 28 (3.33%) Python
4 23 (2.73%) JavaScript
5 15 (1.78%) Bash
6 10 (1.19%) C#
7 8 (0.95%) T-SQL
8 5 (0.59%) Clojure
9 4 (0.48%) Bicep
9 4 (0.48%) Java
10 3 (0.36%) Google Apps Script
10 3 (0.36%) Korn
10 3 (0.36%) Perl
11 1 (0.12%) Groovy
11 1 (0.12%) Kusto Query Language
11 1 (0.12%) PL/SQL
11 1 (0.12%) Shell Script
11 1 (0.12%) TypeScript
Qualifications
1 237 (28.15%) Degree
2 131 (15.56%) Microsoft Certification
3 130 (15.44%) Security Cleared
4 114 (13.54%) SC Cleared
5 86 (10.21%) AWS Certification
6 85 (10.10%) MCSE
7 60 (7.13%) CTC Cleared
8 35 (4.16%) ITIL Certification
9 34 (4.04%) DBS Check
10 33 (3.92%) Cisco Certification
11 26 (3.09%) ITIL Foundation Certificate
12 22 (2.61%) Azure Certification
12 22 (2.61%) Computer Science Degree
13 21 (2.49%) CCNA
14 18 (2.14%) PMI Certification
15 16 (1.90%) PMP
16 15 (1.78%) CISSP
17 14 (1.66%) Network+ Certification
18 12 (1.43%) BPSS Clearance
19 11 (1.31%) A+ Certification
Quality Assurance & Compliance
1 108 (12.83%) SLA
2 98 (11.64%) NIST
3 97 (11.52%) QA
4 96 (11.40%) ISO/IEC 27001
5 68 (8.08%) ISO/IEC 27005
6 35 (4.16%) Cyber Essentials
7 21 (2.49%) GDPR
8 19 (2.26%) Cyber Essentials PLUS
9 14 (1.66%) Data Quality
10 9 (1.07%) PCI DSS
11 6 (0.71%) GRC
12 4 (0.48%) SOC 2
13 3 (0.36%) COBIT
14 2 (0.24%) Accessibility
14 2 (0.24%) ISO/IEC 19770
14 2 (0.24%) Sarbanes-Oxley
15 1 (0.12%) ISO 22301
15 1 (0.12%) ISO/IEC 20000
15 1 (0.12%) NCSC
System Software
1 112 (13.30%) Active Directory
2 24 (2.85%) VMware Infrastructure
3 16 (1.90%) Hyper-V
4 12 (1.43%) Docker
5 8 (0.95%) BitLocker
5 8 (0.95%) Virtual Machines
6 7 (0.83%) vSphere
7 5 (0.59%) VMware ESXi
8 4 (0.48%) Veritas Cluster Server
8 4 (0.48%) Virtual Desktop
8 4 (0.48%) VMware NSX
9 3 (0.36%) Microsoft Virtual Server
9 3 (0.36%) Slurm Workload Manager
9 3 (0.36%) Terminal Services
9 3 (0.36%) Virtual Servers
10 2 (0.24%) Citrix Hypervisor
10 2 (0.24%) Oracle RAC
11 1 (0.12%) Firmware
11 1 (0.12%) vCloud
Systems Management
1 70 (8.31%) Microsoft Intune
2 37 (4.39%) Ansible
3 28 (3.33%) SCCM
4 27 (3.21%) Terraform
5 22 (2.61%) Kubernetes
6 14 (1.66%) Grafana
7 10 (1.19%) Jamf Pro
8 8 (0.95%) Prometheus
8 8 (0.95%) Puppet
9 7 (0.83%) Single Sign-On
10 5 (0.59%) vCenter Server
11 4 (0.48%) PaperCut
12 3 (0.36%) Check_MK
12 3 (0.36%) ZABBIX
13 2 (0.24%) Argo
13 2 (0.24%) Autotask
13 2 (0.24%) Graylog
13 2 (0.24%) Oracle Enterprise Manager
13 2 (0.24%) Oracle RMAN
13 2 (0.24%) Salt
Vendors
1 357 (42.40%) Microsoft
2 193 (22.92%) ServiceNow
3 104 (12.35%) Cisco
4 33 (3.92%) VMware
5 23 (2.73%) Apple
6 20 (2.38%) Oracle
7 17 (2.02%) Meraki
7 17 (2.02%) Splunk
8 12 (1.43%) Fortinet
8 12 (1.43%) Red Hat
9 11 (1.31%) Citrix
9 11 (1.31%) Northgate
10 10 (1.19%) BMC
10 10 (1.19%) Samsung
11 9 (1.07%) Google
11 9 (1.07%) Salesforce
12 8 (0.95%) Charles River
12 8 (0.95%) Dynatrace
12 8 (0.95%) IFS
12 8 (0.95%) Remedy