Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 3 April 2026, with comparisons to the same periods in the previous two years.

6 months to
3 Apr 2026
Same period 2025 Same period 2024
Rank 40 51 44
Rank change year-on-year +11 -7 +18
Permanent jobs citing ITIL 841 715 1,682
As % of all permanent jobs with remote/hybrid work options 4.99% 5.57% 5.40%
As % of the Processes & Methodologies category 5.96% 5.88% 5.89%
Number of salaries quoted 533 541 1,388
10th Percentile £30,000 £31,250 £30,925
25th Percentile £35,750 £41,250 £39,000
Median annual salary (50th Percentile) £52,500 £55,000 £54,043
Median % change year-on-year -4.55% +1.77% +8.09%
75th Percentile £70,000 £68,568 £65,000
90th Percentile £85,000 £82,500 £78,750
UK median annual salary £50,000 £50,000 £50,000
% change year-on-year - - +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,103 12,168 28,555
As % of all permanent jobs with a WFH option 83.60% 94.83% 91.63%
Number of salaries quoted 9,832 8,797 23,312
10th Percentile £31,250 £32,500 £33,750
25th Percentile £43,738 £46,250 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £81,250 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -10.57%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 3 April 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 70 (8.32%) SharePoint
2 57 (6.78%) Microsoft Exchange
3 5 (0.59%) Confluence
3 5 (0.59%) OpenStack
3 5 (0.59%) Tomcat
3 5 (0.59%) WebSphere
3 5 (0.59%) WebSphere Application Server
4 4 (0.48%) IIS
5 3 (0.36%) ArcGIS
6 2 (0.24%) Apache Airflow
7 1 (0.12%) CMS
7 1 (0.12%) Oracle Workflow
Applications
1 184 (21.88%) Microsoft Office
2 21 (2.50%) Microsoft Excel
3 19 (2.26%) Microsoft Project
4 6 (0.71%) Microsoft PowerPoint
5 4 (0.48%) MS Visio
Business Applications
1 12 (1.43%) NEC Housing
2 10 (1.19%) Remedy ITSM
3 5 (0.59%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) Sage 200
4 3 (0.36%) Sage 50
4 3 (0.36%) Sage CRM
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Shopify
Cloud Services
1 339 (40.31%) Microsoft 365
2 213 (25.33%) Azure
3 165 (19.62%) AWS
4 127 (15.10%) Entra ID
5 39 (4.64%) Power Platform
6 33 (3.92%) SaaS
7 19 (2.26%) OneDrive
8 15 (1.78%) Azure DevOps
9 13 (1.55%) AWS CloudFormation
9 13 (1.55%) GCP
10 12 (1.43%) Dynamics 365
11 10 (1.19%) Datadog
12 9 (1.07%) Azure Monitor
12 9 (1.07%) Google Workspace
13 8 (0.95%) Mimecast
13 8 (0.95%) PowerApps
14 7 (0.83%) Amazon EKS
14 7 (0.83%) GitHub
14 7 (0.83%) Power Automate
15 5 (0.59%) GitHub Actions
Communications & Networking
1 54 (6.42%) DNS
2 51 (6.06%) Firewall
3 49 (5.83%) VPN
4 41 (4.88%) WAN
5 37 (4.40%) DHCP
6 32 (3.80%) LAN
7 27 (3.21%) Wi-Fi
8 25 (2.97%) TCP/IP
9 18 (2.14%) SSL
9 18 (2.14%) VLAN
10 17 (2.02%) VoIP
11 15 (1.78%) SD-WAN
12 11 (1.31%) Network Security
12 11 (1.31%) Telnet
13 9 (1.07%) Broadband
14 8 (0.95%) HTTP
15 7 (0.83%) IP Telephony
15 7 (0.83%) Wireless
16 6 (0.71%) Structured Cabling
17 5 (0.59%) Intrusion Detection
Database & Business Intelligence
1 31 (3.69%) Power BI
2 28 (3.33%) SQL Server
3 13 (1.55%) Azure SQL Database
4 9 (1.07%) MySQL
5 7 (0.83%) PostgreSQL
6 5 (0.59%) DB2
6 5 (0.59%) NoSQL
7 4 (0.48%) Tableau
8 3 (0.36%) MongoDB
8 3 (0.36%) Relational Database
9 2 (0.24%) Amazon RDS
9 2 (0.24%) InfluxDB
9 2 (0.24%) Oracle Database
9 2 (0.24%) SAP HANA
9 2 (0.24%) SQL Server Integration Services
10 1 (0.12%) Crystal Reports
10 1 (0.12%) Metadata
10 1 (0.12%) RDBMS
10 1 (0.12%) SQL Server Reporting Services
Development Applications
1 46 (5.47%) JIRA
2 13 (1.55%) GitLab
3 5 (0.59%) Jenkins
4 2 (0.24%) Rational Rhapsody
5 1 (0.12%) Visual Studio
General
1 415 (49.35%) Social Skills
2 132 (15.70%) Finance
3 88 (10.46%) French Language
4 69 (8.20%) Analytical Skills
4 69 (8.20%) Back Office
5 51 (6.06%) Swedish Language
6 49 (5.83%) Public Sector
7 42 (4.99%) Inclusion and Diversity
8 34 (4.04%) Banking
9 32 (3.80%) Organisational Skills
10 30 (3.57%) Law
11 25 (2.97%) Legal
12 21 (2.50%) Retail
13 15 (1.78%) Telecoms
14 13 (1.55%) Front Office
14 13 (1.55%) Presentation Skills
15 11 (1.31%) Manufacturing
16 10 (1.19%) Games
17 6 (0.71%) Aerospace
17 6 (0.71%) Marketing
Job Titles
1 199 (23.66%) Analyst
2 137 (16.29%) Support Engineer
3 106 (12.60%) Lead
3 106 (12.60%) Service Analyst
4 101 (12.01%) Service Desk Analyst
5 78 (9.27%) IT Support
6 77 (9.16%) Senior
7 74 (8.80%) Support Analyst
8 66 (7.85%) Desktop Engineer
8 66 (7.85%) Desktop Support
9 64 (7.61%) Desktop Support Engineer
10 63 (7.49%) Service Manager
10 63 (7.49%) Site Engineer
11 59 (7.02%) IT Analyst
12 55 (6.54%) Applications Support
13 49 (5.83%) IT Engineer
14 48 (5.71%) IT Manager
15 46 (5.47%) Infrastructure Engineer
16 39 (4.64%) IT Support Engineer
17 36 (4.28%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 13 (1.55%) CSS
1 13 (1.55%) HTML
2 10 (1.19%) JSON
3 8 (0.95%) FIX Protocol
4 7 (0.83%) XML
5 6 (0.71%) .NET
5 6 (0.71%) REST
5 6 (0.71%) SOAP
6 5 (0.59%) Elastic Stack
6 5 (0.59%) LAPP Stack
6 5 (0.59%) LDAP
6 5 (0.59%) OAuth
6 5 (0.59%) WebSphere MQ
6 5 (0.59%) YAML
7 4 (0.48%) EDI
7 4 (0.48%) Middleware
7 4 (0.48%) OpenID
7 4 (0.48%) OpenTelemetry
8 2 (0.24%) RabbitMQ
8 2 (0.24%) SAP Fiori
Miscellaneous
1 76 (9.04%) Cyber Threat
2 70 (8.32%) Security Operations Centre
3 68 (8.09%) Cyber Kill Chain
3 68 (8.09%) Operational Technology
4 42 (4.99%) Driving Licence
5 32 (3.80%) Management Information System
6 31 (3.69%) Data Centre
6 31 (3.69%) Onboarding
7 21 (2.50%) Cyberattack
8 16 (1.90%) CMDB
9 15 (1.78%) Enterprise Software
10 11 (1.31%) Client/Server
10 11 (1.31%) Hybrid Cloud
10 11 (1.31%) Legacy Systems
11 10 (1.19%) Self-Motivation
11 10 (1.19%) Social Media
12 9 (1.07%) Cloud Native
12 9 (1.07%) Clustering
13 8 (0.95%) Equities
13 8 (0.95%) Linux Command Line
Operating Systems
1 265 (31.51%) Windows
2 101 (12.01%) Windows 10
3 80 (9.51%) Linux
3 80 (9.51%) Windows Server
4 27 (3.21%) Unix
5 23 (2.73%) Apple iOS
6 21 (2.50%) Android
7 12 (1.43%) Red Hat Enterprise Linux
8 9 (1.07%) Mac OS
9 4 (0.48%) Windows Server 2016
10 3 (0.36%) VMS
11 2 (0.24%) CentOS
11 2 (0.24%) Debian
11 2 (0.24%) Ubuntu
11 2 (0.24%) Windows Server 2012
12 1 (0.12%) Windows Server 2019
Processes & Methodologies
1 258 (30.68%) Customer Service
2 226 (26.87%) ITSM
3 214 (25.45%) Continuous Improvement
4 210 (24.97%) Problem-Solving
5 156 (18.55%) Mentoring
6 153 (18.19%) Service Management
7 143 (17.00%) Stakeholder Management
8 138 (16.41%) Service Delivery
9 133 (15.81%) Coaching
10 130 (15.46%) Cybersecurity
11 119 (14.15%) Roadmaps
12 97 (11.53%) Performance Metrics
13 91 (10.82%) Agile
14 88 (10.46%) DevOps
15 87 (10.34%) Risk Management
16 85 (10.11%) Business Strategy
17 84 (9.99%) Change Management
17 84 (9.99%) Customer Experience
18 81 (9.63%) Analytics
19 77 (9.16%) Vulnerability Management
Programming Languages
1 70 (8.32%) SQL
2 65 (7.73%) PowerShell
3 35 (4.16%) Python
4 23 (2.73%) JavaScript
5 15 (1.78%) Bash
6 9 (1.07%) C#
7 8 (0.95%) T-SQL
8 5 (0.59%) Bicep
9 3 (0.36%) Google Apps Script
9 3 (0.36%) Perl
9 3 (0.36%) R
10 2 (0.24%) Korn
10 2 (0.24%) PL/SQL
11 1 (0.12%) Shell Script
11 1 (0.12%) VB.NET
Qualifications
1 249 (29.61%) Degree
2 151 (17.95%) Microsoft Certification
3 124 (14.74%) Security Cleared
4 110 (13.08%) SC Cleared
5 104 (12.37%) AWS Certification
6 102 (12.13%) MCSE
7 60 (7.13%) CTC Cleared
8 40 (4.76%) ITIL Certification
9 35 (4.16%) Cisco Certification
10 32 (3.80%) DBS Check
11 31 (3.69%) ITIL Foundation Certificate
12 26 (3.09%) CCNA
13 25 (2.97%) Computer Science Degree
14 23 (2.73%) Azure Certification
15 18 (2.14%) CISSP
15 18 (2.14%) PMI Certification
16 17 (2.02%) PMP
17 14 (1.66%) CCNP
17 14 (1.66%) Microsoft Certified Professional
17 14 (1.66%) Network+ Certification
Quality Assurance & Compliance
1 111 (13.20%) SLA
2 107 (12.72%) QA
3 103 (12.25%) ISO/IEC 27001
4 90 (10.70%) NIST
5 68 (8.09%) ISO/IEC 27005
6 37 (4.40%) Cyber Essentials
7 19 (2.26%) GDPR
8 15 (1.78%) Cyber Essentials PLUS
9 13 (1.55%) Data Quality
10 8 (0.95%) GRC
11 6 (0.71%) PCI DSS
12 4 (0.48%) COBIT
12 4 (0.48%) SOC 2
13 2 (0.24%) Accessibility
13 2 (0.24%) ISO/IEC 19770
13 2 (0.24%) NCSC
13 2 (0.24%) Sarbanes-Oxley
14 1 (0.12%) ISO 22301
14 1 (0.12%) ISO/IEC 20000
14 1 (0.12%) PMO
System Software
1 113 (13.44%) Active Directory
2 23 (2.73%) Hyper-V
3 22 (2.62%) VMware Infrastructure
4 13 (1.55%) Docker
5 10 (1.19%) Virtual Machines
6 4 (0.48%) BitLocker
6 4 (0.48%) Veritas Cluster Server
6 4 (0.48%) vSphere
7 3 (0.36%) Microsoft Virtual Server
7 3 (0.36%) Virtual Desktop
7 3 (0.36%) Virtual Servers
7 3 (0.36%) VMware ESXi
8 2 (0.24%) Slurm Workload Manager
8 2 (0.24%) Terminal Services
8 2 (0.24%) VMware NSX
9 1 (0.12%) Citrix Hypervisor
9 1 (0.12%) Firmware
9 1 (0.12%) Oracle RAC
9 1 (0.12%) vCloud
Systems Management
1 74 (8.80%) Microsoft Intune
2 34 (4.04%) Ansible
3 29 (3.45%) Terraform
4 21 (2.50%) SCCM
5 20 (2.38%) Kubernetes
6 14 (1.66%) Grafana
7 10 (1.19%) Jamf Pro
7 10 (1.19%) Prometheus
8 7 (0.83%) Puppet
8 7 (0.83%) Single Sign-On
9 4 (0.48%) PaperCut
10 3 (0.36%) Autotask
10 3 (0.36%) Check_MK
11 2 (0.24%) Active Directory Federation Services
11 2 (0.24%) Argo
11 2 (0.24%) Oracle RMAN
11 2 (0.24%) Salt
11 2 (0.24%) vCenter Server
11 2 (0.24%) ZABBIX
12 1 (0.12%) SQL Sentry
Vendors
1 368 (43.76%) Microsoft
2 199 (23.66%) ServiceNow
3 109 (12.96%) Cisco
4 36 (4.28%) VMware
5 23 (2.73%) Apple
6 19 (2.26%) Meraki
6 19 (2.26%) Splunk
7 17 (2.02%) Oracle
8 13 (1.55%) BMC
8 13 (1.55%) Red Hat
9 11 (1.31%) Mitel
9 11 (1.31%) Northgate
9 11 (1.31%) Remedy
10 10 (1.19%) Citrix
10 10 (1.19%) Fortinet
10 10 (1.19%) Samsung
11 9 (1.07%) Google
12 8 (0.95%) Charles River
12 8 (0.95%) Sage
12 8 (0.95%) Salesforce