Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 12 June 2026, with comparisons to the same periods in the previous two years.

6 months to
12 Jun 2026
Same period 2025 Same period 2024
Rank 51 79 49
Rank change year-on-year +28 -30 +9
Permanent jobs citing ITIL 796 680 1,609
As % of all permanent jobs with remote/hybrid work options 4.04% 4.50% 4.69%
As % of the Processes & Methodologies category 4.93% 4.75% 5.26%
Number of salaries quoted 581 485 1,289
10th Percentile £30,987 £29,750 £31,250
25th Percentile £39,050 £37,250 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £53,150
Median % change year-on-year +4.76% -1.22% +1.24%
75th Percentile £70,000 £67,500 £64,375
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £50,000 £48,000
% change year-on-year +5.00% +4.17% +1.05%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 16,157 14,306 30,602
As % of all permanent jobs with a WFH option 82.04% 94.59% 89.26%
Number of salaries quoted 11,595 8,366 23,757
10th Percentile £35,000 £30,000 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.69%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 12 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (10.80%) SharePoint
2 48 (6.03%) Microsoft Exchange
3 7 (0.88%) Confluence
4 5 (0.63%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.25%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 131 (16.46%) Microsoft Office
2 18 (2.26%) Microsoft Excel
3 16 (2.01%) Microsoft Project
4 10 (1.26%) Microsoft PowerPoint
5 4 (0.50%) Windchill
6 2 (0.25%) MS Visio
7 1 (0.13%) Trello
Business Applications
1 9 (1.13%) NEC Housing
2 8 (1.01%) Remedy ITSM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.25%) Dynamics CRM
4 2 (0.25%) SAP ERP
4 2 (0.25%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 320 (40.20%) Microsoft 365
2 208 (26.13%) Azure
3 137 (17.21%) Entra ID
4 116 (14.57%) AWS
5 51 (6.41%) Power Platform
6 45 (5.65%) SaaS
7 29 (3.64%) OneDrive
8 22 (2.76%) PowerApps
9 15 (1.88%) Power Automate
10 12 (1.51%) Dynamics 365
11 10 (1.26%) AWS CloudFormation
11 10 (1.26%) Microsoft Purview
12 9 (1.13%) Azure Sentinel
12 9 (1.13%) Cloud Computing
13 8 (1.01%) Amazon EKS
13 8 (1.01%) Google Workspace
14 7 (0.88%) Mimecast
15 6 (0.75%) Azure DevOps
15 6 (0.75%) Cloudflare
15 6 (0.75%) Microsoft Copilot
Communications & Networking
1 50 (6.28%) Firewall
2 45 (5.65%) DNS
3 42 (5.28%) VPN
4 31 (3.89%) DHCP
5 30 (3.77%) WAN
5 30 (3.77%) Wi-Fi
6 25 (3.14%) LAN
7 24 (3.02%) TCP/IP
8 17 (2.14%) VoIP
9 14 (1.76%) Network Security
10 10 (1.26%) SD-WAN
11 8 (1.01%) Broadband
11 8 (1.01%) VLAN
12 6 (0.75%) SSL
12 6 (0.75%) Wireless
13 5 (0.63%) BGP
13 5 (0.63%) MPLS
14 4 (0.50%) Remote Desktop
14 4 (0.50%) Structured Cabling
15 3 (0.38%) Software-Defined Networking
Database & Business Intelligence
1 31 (3.89%) Power BI
2 26 (3.27%) SQL Server
3 12 (1.51%) Azure SQL Database
4 8 (1.01%) MySQL
4 8 (1.01%) Oracle Database
5 4 (0.50%) PostgreSQL
5 4 (0.50%) Relational Database
6 3 (0.38%) MongoDB
7 2 (0.25%) DynamoDB
7 2 (0.25%) InfluxDB
7 2 (0.25%) SAP HANA
8 1 (0.13%) Metadata
8 1 (0.13%) Oracle Exadata
8 1 (0.13%) RDBMS
8 1 (0.13%) Tableau
Development Applications
1 45 (5.65%) JIRA
2 12 (1.51%) GitLab
3 3 (0.38%) Atlassian Bamboo
3 3 (0.38%) Bitbucket
3 3 (0.38%) Eclipse
4 2 (0.25%) Cypress.io
4 2 (0.25%) Jenkins
4 2 (0.25%) Maven
4 2 (0.25%) Rational Rhapsody
4 2 (0.25%) SonarQube
5 1 (0.13%) Cucumber
5 1 (0.13%) Postman
5 1 (0.13%) REST Assured
General
1 416 (52.26%) Social Skills
2 127 (15.95%) Finance
3 83 (10.43%) Public Sector
4 79 (9.92%) Analytical Skills
5 52 (6.53%) Back Office
6 50 (6.28%) Inclusion and Diversity
7 44 (5.53%) French Language
8 31 (3.89%) Banking
9 28 (3.52%) Law
10 26 (3.27%) Influencing Skills
11 25 (3.14%) Organisational Skills
12 24 (3.02%) Manufacturing
13 23 (2.89%) Legal
14 20 (2.51%) Swedish Language
15 19 (2.39%) Retail
16 15 (1.88%) Games
17 9 (1.13%) Presentation Skills
18 8 (1.01%) Documentation Skills
19 7 (0.88%) Front Office
20 5 (0.63%) Advertising
Job Titles
1 161 (20.23%) Analyst
2 123 (15.45%) Support Engineer
3 94 (11.81%) Service Manager
4 85 (10.68%) Senior
4 85 (10.68%) Service Analyst
5 76 (9.55%) Service Desk Analyst
6 72 (9.05%) IT Manager
7 67 (8.42%) IT Support
8 63 (7.91%) Support Analyst
9 58 (7.29%) Applications Support
10 53 (6.66%) Desktop Engineer
10 53 (6.66%) Desktop Support
10 53 (6.66%) Lead
10 53 (6.66%) Site Engineer
11 51 (6.41%) Architect
11 51 (6.41%) Desktop Support Engineer
12 50 (6.28%) IT Engineer
13 46 (5.78%) IT Services Manager
14 43 (5.40%) Infrastructure Engineer
15 41 (5.15%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 15 (1.88%) REST
1 15 (1.88%) SOAP
2 10 (1.26%) .NET
3 7 (0.88%) CSS
3 7 (0.88%) HTML
4 4 (0.50%) Middleware
4 4 (0.50%) OAuth
4 4 (0.50%) OpenID
4 4 (0.50%) SAP Fiori
4 4 (0.50%) Web Services
4 4 (0.50%) YAML
5 3 (0.38%) AngularJS
5 3 (0.38%) OpenTelemetry
5 3 (0.38%) React
6 2 (0.25%) Gherkin
6 2 (0.25%) Jest
6 2 (0.25%) Kafka
6 2 (0.25%) Microsoft Graph
6 2 (0.25%) RabbitMQ
6 2 (0.25%) Spring Boot
Miscellaneous
1 31 (3.89%) Driving Licence
2 28 (3.52%) Cyberattack
2 28 (3.52%) Data Centre
3 25 (3.14%) Hybrid Cloud
4 22 (2.76%) Onboarding
5 21 (2.64%) CMDB
6 18 (2.26%) Management Information System
7 17 (2.14%) Product Ownership
7 17 (2.14%) Self-Motivation
8 11 (1.38%) Client/Server
8 11 (1.38%) Cloud Native
8 11 (1.38%) Enterprise Software
9 8 (1.01%) Analytical Mindset
9 8 (1.01%) Cyber Threat
9 8 (1.01%) Housing Association
9 8 (1.01%) Legacy Systems
9 8 (1.01%) PKI
10 6 (0.75%) Low-Code
10 6 (0.75%) Social Media
11 5 (0.63%) Security Operations Centre
Operating Systems
1 205 (25.75%) Windows
2 79 (9.92%) Windows 10
3 41 (5.15%) Linux
4 39 (4.90%) Windows Server
5 27 (3.39%) Android
6 23 (2.89%) Apple iOS
7 9 (1.13%) Unix
8 8 (1.01%) Mac OS
9 6 (0.75%) Red Hat Enterprise Linux
10 5 (0.63%) Windows Server 2016
10 5 (0.63%) Windows Server 2019
11 4 (0.50%) CentOS
12 3 (0.38%) Debian
12 3 (0.38%) VMS
13 1 (0.13%) AIX
13 1 (0.13%) Solaris
13 1 (0.13%) Ubuntu
Processes & Methodologies
1 257 (32.29%) Continuous Improvement
2 226 (28.39%) ITSM
3 221 (27.76%) Problem-Solving
4 218 (27.39%) Customer Service
5 194 (24.37%) Service Management
6 148 (18.59%) Service Delivery
7 119 (14.95%) Agile
8 113 (14.20%) Stakeholder Management
9 111 (13.94%) Cybersecurity
10 91 (11.43%) Mentoring
11 78 (9.80%) DevOps
12 77 (9.67%) Performance Metrics
13 73 (9.17%) Stakeholder Engagement
14 72 (9.05%) Project Delivery
15 70 (8.79%) Analytics
15 70 (8.79%) Customer Experience
15 70 (8.79%) Project Management
16 66 (8.29%) Change Management
17 62 (7.79%) Coaching
17 62 (7.79%) Roadmaps
Programming Languages
1 64 (8.04%) SQL
2 60 (7.54%) PowerShell
3 28 (3.52%) Python
4 17 (2.14%) JavaScript
5 15 (1.88%) Bash
6 10 (1.26%) C#
7 8 (1.01%) Clojure
7 8 (1.01%) Java
8 7 (0.88%) T-SQL
9 3 (0.38%) Bicep
9 3 (0.38%) Google Apps Script
9 3 (0.38%) Korn
9 3 (0.38%) RPG
9 3 (0.38%) Ruby
10 2 (0.25%) Groovy
10 2 (0.25%) Perl
10 2 (0.25%) TypeScript
11 1 (0.13%) Apex Code
11 1 (0.13%) PL/SQL
11 1 (0.13%) Shell Script
Qualifications
1 233 (29.27%) Degree
2 138 (17.34%) Security Cleared
3 112 (14.07%) SC Cleared
4 111 (13.94%) Microsoft Certification
5 78 (9.80%) AWS Certification
6 70 (8.79%) MCSE
7 48 (6.03%) CTC Cleared
8 42 (5.28%) DBS Check
9 40 (5.03%) Azure Certification
10 31 (3.89%) ITIL Certification
10 31 (3.89%) PMI Certification
11 29 (3.64%) Cisco Certification
11 29 (3.64%) PMP
12 21 (2.64%) DV Cleared
13 19 (2.39%) Computer Science Degree
14 18 (2.26%) BPSS Clearance
15 16 (2.01%) CCNA
16 15 (1.88%) ITIL Foundation Certificate
17 13 (1.63%) PRINCE2 Practitioner
18 12 (1.51%) A+ Certification
Quality Assurance & Compliance
1 103 (12.94%) SLA
2 94 (11.81%) QA
3 40 (5.03%) Cyber Essentials
4 38 (4.77%) ISO/IEC 27001
5 35 (4.40%) GDPR
6 29 (3.64%) NIST
7 21 (2.64%) Cyber Essentials PLUS
8 13 (1.63%) PCI DSS
9 9 (1.13%) Data Quality
9 9 (1.13%) ISO 9001
10 7 (0.88%) PMO
11 6 (0.75%) COBIT
12 5 (0.63%) GRC
12 5 (0.63%) ISO 22301
13 4 (0.50%) Def Stans
13 4 (0.50%) ISO 9000
13 4 (0.50%) ISO/IEC 15288
14 1 (0.13%) ISO 14001
14 1 (0.13%) ISO/IEC 20000
14 1 (0.13%) Sarbanes-Oxley
System Software
1 108 (13.57%) Active Directory
2 18 (2.26%) Hyper-V
3 17 (2.14%) VMware Infrastructure
4 9 (1.13%) BitLocker
4 9 (1.13%) Docker
5 6 (0.75%) Microsoft Virtual Server
5 6 (0.75%) Virtual Servers
5 6 (0.75%) vSphere
6 5 (0.63%) VMware ESXi
7 4 (0.50%) KVM
7 4 (0.50%) Virtual Desktop
7 4 (0.50%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
9 2 (0.25%) Citrix Hypervisor
9 2 (0.25%) Oracle RAC
10 1 (0.13%) Virtual Machines
Systems Management
1 81 (10.18%) Microsoft Intune
2 34 (4.27%) SCCM
3 26 (3.27%) Ansible
4 20 (2.51%) Terraform
5 18 (2.26%) Kubernetes
6 12 (1.51%) Grafana
7 8 (1.01%) Jamf Pro
7 8 (1.01%) Single Sign-On
8 7 (0.88%) Puppet
8 7 (0.88%) ZABBIX
9 6 (0.75%) Graylog
9 6 (0.75%) Prometheus
10 5 (0.63%) vCenter Server
11 4 (0.50%) Autotask
11 4 (0.50%) Proxmox
12 3 (0.38%) Check_MK
13 2 (0.25%) Active Directory Federation Services
13 2 (0.25%) Argo
13 2 (0.25%) HP Fortify
13 2 (0.25%) Salt
Vendors
1 361 (45.35%) Microsoft
2 188 (23.62%) ServiceNow
3 86 (10.80%) Cisco
4 23 (2.89%) VMware
5 19 (2.39%) Fortinet
5 19 (2.39%) Meraki
5 19 (2.39%) Oracle
6 16 (2.01%) Apple
7 14 (1.76%) SonicWALL
8 13 (1.63%) Splunk
9 12 (1.51%) Salesforce
10 11 (1.38%) IFS
10 11 (1.38%) SAP
10 11 (1.38%) Veeam
11 9 (1.13%) Citrix
11 9 (1.13%) Northgate
12 8 (1.01%) BMC
12 8 (1.01%) Google
12 8 (1.01%) Remedy
12 8 (1.01%) Samsung