Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 24 June 2026, with comparisons to the same periods in the previous two years.

6 months to
24 Jun 2026
Same period 2025 Same period 2024
Rank 52 83 50
Rank change year-on-year +31 -33 +11
Permanent jobs citing ITIL 828 694 1,575
As % of all permanent jobs with remote/hybrid work options 4.06% 4.46% 4.59%
As % of the Processes & Methodologies category 4.94% 4.72% 5.17%
Number of salaries quoted 613 495 1,243
10th Percentile £30,987 £29,100 £31,250
25th Percentile £39,050 £36,710 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £52,777
Median % change year-on-year +4.76% -0.52% +0.53%
75th Percentile £71,250 £67,500 £64,898
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £50,000 £48,000
% change year-on-year +5.00% +4.17% -0.94%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 16,750 14,693 30,457
As % of all permanent jobs with a WFH option 82.05% 94.39% 88.84%
Number of salaries quoted 12,187 8,560 23,487
10th Percentile £35,000 £29,750 £33,750
25th Percentile £45,000 £41,969 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,750 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.54%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 24 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 88 (10.63%) SharePoint
2 47 (5.68%) Microsoft Exchange
3 8 (0.97%) Confluence
4 5 (0.60%) OpenStack
5 3 (0.36%) ArcGIS
5 3 (0.36%) CMS
5 3 (0.36%) SAS
6 2 (0.24%) Apache Airflow
7 1 (0.12%) IIS
Applications
1 132 (15.94%) Microsoft Office
2 21 (2.54%) Microsoft Excel
3 13 (1.57%) Microsoft Project
4 10 (1.21%) Microsoft PowerPoint
5 4 (0.48%) Windchill
6 2 (0.24%) MS Visio
6 2 (0.24%) Trello
Business Applications
1 14 (1.69%) Remedy ITSM
2 7 (0.85%) NEC Housing
3 4 (0.48%) Dynamics CRM
4 3 (0.36%) Oracle EBS
4 3 (0.36%) SAP S/4HANA
5 2 (0.24%) SAP ERP
5 2 (0.24%) SAP QM
6 1 (0.12%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) OpenText VIM for SAP
6 1 (0.12%) Oracle Payables
6 1 (0.12%) SAP GRC
6 1 (0.12%) SAP IBP
6 1 (0.12%) SAP MII
6 1 (0.12%) SAP PP
6 1 (0.12%) Sparx Enterprise Architect
Cloud Services
1 327 (39.49%) Microsoft 365
2 217 (26.21%) Azure
3 141 (17.03%) Entra ID
4 127 (15.34%) AWS
5 50 (6.04%) SaaS
6 49 (5.92%) Power Platform
7 30 (3.62%) OneDrive
8 23 (2.78%) PowerApps
9 16 (1.93%) Microsoft Purview
10 15 (1.81%) Power Automate
11 14 (1.69%) Dynamics 365
12 10 (1.21%) AWS CloudFormation
13 9 (1.09%) Azure Sentinel
13 9 (1.09%) Google Workspace
14 8 (0.97%) Amazon EKS
14 8 (0.97%) Cloud Computing
15 7 (0.85%) Mimecast
16 6 (0.72%) Cloudflare
16 6 (0.72%) GCP
16 6 (0.72%) Microsoft Copilot
Communications & Networking
1 50 (6.04%) Firewall
2 45 (5.43%) DNS
3 44 (5.31%) VPN
4 32 (3.86%) DHCP
5 31 (3.74%) Wi-Fi
6 27 (3.26%) WAN
7 24 (2.90%) TCP/IP
8 23 (2.78%) LAN
9 15 (1.81%) Network Security
9 15 (1.81%) VoIP
10 12 (1.45%) Broadband
11 9 (1.09%) SD-WAN
12 8 (0.97%) VLAN
13 6 (0.72%) Wireless
14 5 (0.60%) Remote Desktop
14 5 (0.60%) SSL
15 4 (0.48%) BGP
15 4 (0.48%) MPLS
16 3 (0.36%) HTTP
16 3 (0.36%) NAS
Database & Business Intelligence
1 29 (3.50%) Power BI
2 25 (3.02%) SQL Server
3 12 (1.45%) Azure SQL Database
4 8 (0.97%) MySQL
4 8 (0.97%) Oracle Database
5 4 (0.48%) PostgreSQL
5 4 (0.48%) Relational Database
6 3 (0.36%) MongoDB
7 2 (0.24%) DynamoDB
7 2 (0.24%) InfluxDB
7 2 (0.24%) SAP HANA
8 1 (0.12%) Metadata
8 1 (0.12%) Oracle Exadata
8 1 (0.12%) RDBMS
8 1 (0.12%) Tableau
Development Applications
1 43 (5.19%) JIRA
2 12 (1.45%) GitLab
3 4 (0.48%) Eclipse
4 3 (0.36%) Atlassian Bamboo
4 3 (0.36%) Bitbucket
5 2 (0.24%) Cypress.io
5 2 (0.24%) Jenkins
5 2 (0.24%) Maven
5 2 (0.24%) Rational Rhapsody
5 2 (0.24%) SonarQube
6 1 (0.12%) Cucumber
6 1 (0.12%) Postman
6 1 (0.12%) REST Assured
General
1 435 (52.54%) Social Skills
2 137 (16.55%) Finance
3 87 (10.51%) Public Sector
4 81 (9.78%) Analytical Skills
5 51 (6.16%) Inclusion and Diversity
6 39 (4.71%) French Language
7 38 (4.59%) Back Office
7 38 (4.59%) Banking
8 35 (4.23%) Swedish Language
9 29 (3.50%) Law
9 29 (3.50%) Organisational Skills
10 28 (3.38%) Influencing Skills
11 25 (3.02%) Manufacturing
12 24 (2.90%) Legal
13 22 (2.66%) Games
14 18 (2.17%) Retail
15 8 (0.97%) Documentation Skills
15 8 (0.97%) Presentation Skills
16 5 (0.60%) Advertising
16 5 (0.60%) Aerospace
Job Titles
1 174 (21.01%) Analyst
2 116 (14.01%) Support Engineer
3 99 (11.96%) Service Analyst
4 90 (10.87%) Senior
4 90 (10.87%) Service Desk Analyst
5 87 (10.51%) Service Manager
6 81 (9.78%) IT Manager
7 72 (8.70%) IT Support
8 62 (7.49%) Support Analyst
9 59 (7.13%) Applications Support
10 55 (6.64%) IT Engineer
11 54 (6.52%) Lead
12 53 (6.40%) Architect
13 47 (5.68%) IT Support Engineer
14 45 (5.43%) Infrastructure Engineer
15 41 (4.95%) IT Services Manager
16 39 (4.71%) Desktop Engineer
16 39 (4.71%) Desktop Support
17 38 (4.59%) IT Analyst
17 38 (4.59%) Site Engineer
Libraries, Frameworks & Software Standards
1 17 (2.05%) REST
1 17 (2.05%) SOAP
2 10 (1.21%) .NET
3 7 (0.85%) CSS
3 7 (0.85%) HTML
4 6 (0.72%) Web Services
5 4 (0.48%) Middleware
5 4 (0.48%) OAuth
5 4 (0.48%) OpenID
5 4 (0.48%) SAP Fiori
5 4 (0.48%) YAML
6 3 (0.36%) AngularJS
6 3 (0.36%) React
7 2 (0.24%) Gherkin
7 2 (0.24%) Jest
7 2 (0.24%) Kafka
7 2 (0.24%) Microsoft Graph
7 2 (0.24%) OpenTelemetry
7 2 (0.24%) RabbitMQ
7 2 (0.24%) Spring Boot
Miscellaneous
1 32 (3.86%) Cyberattack
2 30 (3.62%) Driving Licence
3 26 (3.14%) Data Centre
3 26 (3.14%) Onboarding
4 25 (3.02%) Hybrid Cloud
5 24 (2.90%) CMDB
6 18 (2.17%) Product Ownership
6 18 (2.17%) Self-Motivation
7 17 (2.05%) Management Information System
8 16 (1.93%) Enterprise Software
9 12 (1.45%) Cloud Native
9 12 (1.45%) Cyber Threat
10 11 (1.33%) Client/Server
11 9 (1.09%) Analytical Mindset
11 9 (1.09%) Housing Association
11 9 (1.09%) Legacy Systems
12 8 (0.97%) PKI
13 6 (0.72%) AS400
14 5 (0.60%) PMI
14 5 (0.60%) Replication
Operating Systems
1 193 (23.31%) Windows
2 65 (7.85%) Windows 10
3 39 (4.71%) Linux
4 38 (4.59%) Windows Server
5 28 (3.38%) Android
6 23 (2.78%) Apple iOS
7 9 (1.09%) Mac OS
7 9 (1.09%) Unix
8 6 (0.72%) Red Hat Enterprise Linux
9 5 (0.60%) Windows Server 2016
9 5 (0.60%) Windows Server 2019
10 4 (0.48%) CentOS
11 3 (0.36%) Debian
11 3 (0.36%) VMS
12 1 (0.12%) AIX
12 1 (0.12%) Solaris
12 1 (0.12%) Ubuntu
Processes & Methodologies
1 264 (31.88%) Continuous Improvement
2 252 (30.43%) ITSM
3 241 (29.11%) Problem-Solving
4 219 (26.45%) Customer Service
5 196 (23.67%) Service Management
6 159 (19.20%) Service Delivery
7 130 (15.70%) Stakeholder Management
8 125 (15.10%) Agile
9 107 (12.92%) Mentoring
10 104 (12.56%) Cybersecurity
11 87 (10.51%) Performance Metrics
12 83 (10.02%) Project Delivery
13 80 (9.66%) DevOps
14 75 (9.06%) Change Management
15 72 (8.70%) Project Management
16 71 (8.57%) Stakeholder Engagement
17 66 (7.97%) Roadmaps
18 65 (7.85%) Incident Management
19 63 (7.61%) Coaching
20 58 (7.00%) Decision-Making
Programming Languages
1 62 (7.49%) PowerShell
1 62 (7.49%) SQL
2 27 (3.26%) Python
3 24 (2.90%) JavaScript
4 15 (1.81%) Bash
5 9 (1.09%) C#
6 8 (0.97%) Clojure
6 8 (0.97%) Java
7 6 (0.72%) RPG
7 6 (0.72%) T-SQL
8 3 (0.36%) Bicep
8 3 (0.36%) Google Apps Script
8 3 (0.36%) Korn
8 3 (0.36%) Ruby
9 2 (0.24%) Groovy
9 2 (0.24%) Perl
9 2 (0.24%) TypeScript
10 1 (0.12%) PL/SQL
10 1 (0.12%) Shell Script
10 1 (0.12%) VBScript
Qualifications
1 233 (28.14%) Degree
2 133 (16.06%) Security Cleared
3 119 (14.37%) Microsoft Certification
4 106 (12.80%) SC Cleared
5 87 (10.51%) AWS Certification
6 80 (9.66%) MCSE
7 44 (5.31%) Azure Certification
7 44 (5.31%) DBS Check
8 39 (4.71%) ITIL Certification
9 34 (4.11%) CTC Cleared
9 34 (4.11%) PMI Certification
10 32 (3.86%) PMP
11 26 (3.14%) Cisco Certification
12 22 (2.66%) DV Cleared
13 19 (2.29%) Computer Science Degree
13 19 (2.29%) PRINCE2 Practitioner
14 18 (2.17%) BPSS Clearance
15 13 (1.57%) CCNA
15 13 (1.57%) ITIL Foundation Certificate
16 12 (1.45%) A+ Certification
Quality Assurance & Compliance
1 107 (12.92%) QA
2 99 (11.96%) SLA
3 46 (5.56%) Cyber Essentials
4 42 (5.07%) ISO/IEC 27001
5 37 (4.47%) GDPR
6 28 (3.38%) NIST
7 21 (2.54%) Cyber Essentials PLUS
8 14 (1.69%) PCI DSS
9 9 (1.09%) ISO 9001
10 8 (0.97%) Data Quality
11 7 (0.85%) PMO
12 6 (0.72%) COBIT
13 5 (0.60%) GRC
13 5 (0.60%) ISO 22301
14 4 (0.48%) Def Stans
14 4 (0.48%) ISO 9000
14 4 (0.48%) ISO/IEC 15288
15 1 (0.12%) ISO 14001
15 1 (0.12%) ISO/IEC 20000
15 1 (0.12%) Sarbanes-Oxley
System Software
1 117 (14.13%) Active Directory
2 24 (2.90%) Hyper-V
3 19 (2.29%) VMware Infrastructure
4 9 (1.09%) BitLocker
4 9 (1.09%) Docker
5 6 (0.72%) Microsoft Virtual Server
5 6 (0.72%) Virtual Servers
5 6 (0.72%) vSphere
6 5 (0.60%) VMware ESXi
7 4 (0.48%) KVM
7 4 (0.48%) Slurm Workload Manager
7 4 (0.48%) Virtual Desktop
7 4 (0.48%) VMware NSX
8 3 (0.36%) Terminal Services
9 2 (0.24%) Citrix Hypervisor
9 2 (0.24%) Oracle RAC
9 2 (0.24%) Virtual Machines
10 1 (0.12%) GPFS
10 1 (0.12%) Lustre
Systems Management
1 88 (10.63%) Microsoft Intune
2 34 (4.11%) SCCM
3 26 (3.14%) Ansible
4 21 (2.54%) Terraform
5 18 (2.17%) Kubernetes
6 13 (1.57%) Grafana
7 8 (0.97%) Single Sign-On
7 8 (0.97%) ZABBIX
8 7 (0.85%) Jamf Pro
8 7 (0.85%) Puppet
9 6 (0.72%) Autotask
9 6 (0.72%) Graylog
9 6 (0.72%) Prometheus
10 5 (0.60%) vCenter Server
11 4 (0.48%) Proxmox
12 3 (0.36%) Check_MK
12 3 (0.36%) Systems Management Server (SMS)
13 2 (0.24%) HP Fortify
13 2 (0.24%) Oracle Enterprise Manager
13 2 (0.24%) Oracle RMAN
Vendors
1 391 (47.22%) Microsoft
2 210 (25.36%) ServiceNow
3 70 (8.45%) Cisco
4 23 (2.78%) VMware
5 20 (2.42%) Oracle
6 19 (2.29%) Fortinet
7 18 (2.17%) Meraki
8 17 (2.05%) Apple
9 15 (1.81%) SonicWALL
10 14 (1.69%) Remedy
11 12 (1.45%) Salesforce
11 12 (1.45%) Splunk
12 11 (1.33%) BMC
12 11 (1.33%) IFS
12 11 (1.33%) SAP
12 11 (1.33%) Veeam
13 9 (1.09%) Citrix
13 9 (1.09%) ConnectWise
13 9 (1.09%) Google
14 8 (0.97%) Samsung