Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 7 August 2026, with comparisons to the same periods in the previous two years.

 6 months to
7 Aug 2026		 Same period 2025 Same period 2024
Rank 50 76 54
Rank change year-on-year +26 -22 -2
Permanent jobs citing ITIL 1,009 728 1,145
As % of all permanent jobs with remote/hybrid work options 4.46% 4.42% 4.56%
As % of the Processes & Methodologies category 5.39% 4.75% 5.20%
Number of salaries quoted 682 527 856
10th Percentile £30,796 £29,750 £31,250
25th Percentile £41,250 £35,427 £41,013
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £73,750 £67,500 £65,000
90th Percentile £82,500 £92,250 £78,125
UK median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,735 15,321 22,033
As % of all permanent jobs with a WFH option 82.88% 92.93% 87.73%
Number of salaries quoted 13,552 9,025 15,867
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,875 £43,500
Median annual salary (50th Percentile) £60,000 £59,400 £58,800
Median % change year-on-year +1.01% +1.02% -5.92%
75th Percentile £80,000 £78,750 £77,500
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 7 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (8.92%) SharePoint
2 54 (5.35%) Microsoft Exchange
3 10 (0.99%) Confluence
4 3 (0.30%) ArcGIS
4 3 (0.30%) IIS
4 3 (0.30%) OpenStack
4 3 (0.30%) SAS
5 2 (0.20%) Apache Airflow
5 2 (0.20%) CMS
6 1 (0.099%) Oracle Workflow
Applications
1 108 (10.70%) Microsoft Office
2 21 (2.08%) Microsoft Excel
3 14 (1.39%) Microsoft Project
4 10 (0.99%) Microsoft PowerPoint
5 4 (0.40%) Windchill
6 3 (0.30%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 27 (2.68%) Remedy ITSM
2 6 (0.59%) Shopify
3 5 (0.50%) Dynamics CRM
3 5 (0.50%) Workday HCM
4 4 (0.40%) Payment Gateway
5 2 (0.20%) Carpe Diem
5 2 (0.20%) Elite 3E
5 2 (0.20%) SAP ERP
5 2 (0.20%) SAP QM
5 2 (0.20%) SAP S/4HANA
6 1 (0.099%) OpenText VIM for SAP
6 1 (0.099%) Oracle EBS
6 1 (0.099%) Oracle ERP
6 1 (0.099%) Oracle Financials
6 1 (0.099%) Oracle iProcurement
6 1 (0.099%) Oracle Payables
6 1 (0.099%) SAP IBP
6 1 (0.099%) SAP PP
6 1 (0.099%) Sparx Enterprise Architect
6 1 (0.099%) SystmOne
Cloud Services
1 327 (32.41%) Azure
2 308 (30.53%) Microsoft 365
3 187 (18.53%) AWS
4 178 (17.64%) Entra ID
5 116 (11.50%) SaaS
6 52 (5.15%) Power Platform
7 35 (3.47%) OneDrive
8 25 (2.48%) PowerApps
9 22 (2.18%) Microsoft Purview
10 20 (1.98%) Power Automate
11 16 (1.59%) Dynamics 365
12 12 (1.19%) GCP
13 10 (0.99%) AWS CloudFormation
13 10 (0.99%) Azure Sentinel
14 9 (0.89%) Datadog
15 8 (0.79%) Amazon EKS
15 8 (0.79%) Google Workspace
16 7 (0.69%) Cloud Computing
16 7 (0.69%) Microsoft Copilot
17 6 (0.59%) Cloudflare
Communications & Networking
1 68 (6.74%) Firewall
2 53 (5.25%) VPN
3 52 (5.15%) DNS
4 45 (4.46%) DHCP
5 38 (3.77%) TCP/IP
6 33 (3.27%) WAN
7 31 (3.07%) LAN
8 29 (2.87%) Wi-Fi
9 22 (2.18%) Network Security
10 17 (1.68%) Wireless
11 11 (1.09%) Broadband
11 11 (1.09%) VLAN
12 9 (0.89%) Unified Communications
12 9 (0.89%) VoIP
13 6 (0.59%) BGP
13 6 (0.59%) MPLS
13 6 (0.59%) SD-WAN
14 5 (0.50%) Remote Desktop
14 5 (0.50%) Software-Defined Networking
15 4 (0.40%) Cisco Nexus
Database & Business Intelligence
1 31 (3.07%) Power BI
2 25 (2.48%) SQL Server
3 12 (1.19%) Azure SQL Database
4 10 (0.99%) MySQL
5 8 (0.79%) Oracle Database
6 4 (0.40%) PostgreSQL
6 4 (0.40%) Relational Database
7 3 (0.30%) MongoDB
8 2 (0.20%) DynamoDB
9 1 (0.099%) InfluxDB
9 1 (0.099%) Oracle BI Publisher
9 1 (0.099%) Oracle Exadata
9 1 (0.099%) RDBMS
9 1 (0.099%) Tableau
Development Applications
1 57 (5.65%) JIRA
2 10 (0.99%) GitLab
3 4 (0.40%) Atlassian Bamboo
3 4 (0.40%) Bitbucket
3 4 (0.40%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.099%) Cucumber
5 1 (0.099%) Postman
5 1 (0.099%) REST Assured
General
1 521 (51.64%) Social Skills
2 189 (18.73%) Finance
3 105 (10.41%) Analytical Skills
4 98 (9.71%) Public Sector
5 91 (9.02%) Law
6 89 (8.82%) Legal
7 58 (5.75%) Banking
8 48 (4.76%) Swedish Language
9 44 (4.36%) Organisational Skills
10 43 (4.26%) Inclusion and Diversity
11 39 (3.87%) Influencing Skills
12 30 (2.97%) French Language
13 29 (2.87%) Manufacturing
14 27 (2.68%) Retail
15 20 (1.98%) Games
16 18 (1.78%) Telecoms
17 12 (1.19%) Documentation Skills
18 11 (1.09%) Advertising
19 9 (0.89%) Aerospace
19 9 (0.89%) Police
Job Titles
1 197 (19.52%) Analyst
2 159 (15.76%) Senior
3 152 (15.06%) IT Manager
4 132 (13.08%) Service Manager
5 109 (10.80%) Service Analyst
6 97 (9.61%) Service Desk Analyst
7 95 (9.42%) IT Services Manager
8 85 (8.42%) IT Support
9 84 (8.33%) Senior Manager
10 73 (7.23%) Support Engineer
11 68 (6.74%) Support Analyst
12 62 (6.14%) Architect
13 60 (5.95%) Lead
14 52 (5.15%) Applications Support
15 49 (4.86%) IT Engineer
15 49 (4.86%) Resilience Manager
16 47 (4.66%) IT Analyst
17 45 (4.46%) IT Support Engineer
18 44 (4.36%) Infrastructure Engineer
19 33 (3.27%) Solutions Architect
Libraries, Frameworks & Software Standards
1 50 (4.96%) Middleware
2 17 (1.68%) REST
2 17 (1.68%) SOAP
3 10 (0.99%) .NET
4 6 (0.59%) CSS
4 6 (0.59%) HTML
4 6 (0.59%) Web Services
5 4 (0.40%) EDI
5 4 (0.40%) OAuth
5 4 (0.40%) OpenID
5 4 (0.40%) SAP Fiori
5 4 (0.40%) YAML
6 3 (0.30%) AngularJS
6 3 (0.30%) React
7 2 (0.20%) Gherkin
7 2 (0.20%) Jest
7 2 (0.20%) Kafka
7 2 (0.20%) Microsoft Graph
7 2 (0.20%) RabbitMQ
7 2 (0.20%) Spring Boot
Miscellaneous
1 60 (5.95%) Cyber Threat
2 36 (3.57%) Onboarding
3 32 (3.17%) Cyberattack
4 31 (3.07%) Self-Motivation
5 26 (2.58%) Data Centre
5 26 (2.58%) Driving Licence
6 25 (2.48%) Hybrid Cloud
7 23 (2.28%) Enterprise Software
8 22 (2.18%) CMDB
8 22 (2.18%) Management Information System
9 20 (1.98%) Product Ownership
10 12 (1.19%) Cloud Native
11 11 (1.09%) Client/Server
12 8 (0.79%) Analytical Mindset
12 8 (0.79%) AS400
12 8 (0.79%) PKI
13 7 (0.69%) Housing Association
13 7 (0.69%) Operational Technology
14 6 (0.59%) Greenfield Project
15 5 (0.50%) Virtual Team
Operating Systems
1 172 (17.05%) Windows
2 57 (5.65%) Windows Server
3 29 (2.87%) Linux
4 28 (2.78%) Windows 10
5 25 (2.48%) Android
6 23 (2.28%) Apple iOS
7 13 (1.29%) Mac OS
8 9 (0.89%) Unix
9 7 (0.69%) Red Hat Enterprise Linux
10 5 (0.50%) Windows Server 2016
10 5 (0.50%) Windows Server 2019
11 4 (0.40%) CentOS
12 3 (0.30%) Debian
12 3 (0.30%) VMS
13 1 (0.099%) AIX
13 1 (0.099%) Solaris
13 1 (0.099%) Ubuntu
Processes & Methodologies
1 334 (33.10%) Continuous Improvement
2 297 (29.44%) ITSM
3 293 (29.04%) Problem-Solving
4 236 (23.39%) Service Management
5 214 (21.21%) Customer Service
6 198 (19.62%) Agile
7 188 (18.63%) Stakeholder Management
8 187 (18.53%) Stakeholder Engagement
9 184 (18.24%) Mentoring
10 183 (18.14%) Service Delivery
11 151 (14.97%) Cybersecurity
12 147 (14.57%) Project Delivery
13 138 (13.68%) PRINCE2
14 129 (12.78%) DevOps
15 126 (12.49%) Information Security
16 108 (10.70%) AI
17 103 (10.21%) Change Management
18 101 (10.01%) TOGAF
19 97 (9.61%) Project Management
20 96 (9.51%) Performance Metrics
Programming Languages
1 83 (8.23%) PowerShell
2 63 (6.24%) SQL
3 28 (2.78%) JavaScript
3 28 (2.78%) Python
4 14 (1.39%) Bash
5 9 (0.89%) Java
6 8 (0.79%) Clojure
6 8 (0.79%) RPG
7 7 (0.69%) T-SQL
8 6 (0.59%) C#
9 5 (0.50%) Bicep
10 3 (0.30%) Korn
10 3 (0.30%) Ruby
11 2 (0.20%) Groovy
11 2 (0.20%) PL/SQL
11 2 (0.20%) TypeScript
12 1 (0.099%) Apex Code
12 1 (0.099%) Google Apps Script
12 1 (0.099%) Shell Script
12 1 (0.099%) VBScript
Qualifications
1 215 (21.31%) Degree
2 116 (11.50%) Microsoft Certification
3 115 (11.40%) CISSP
4 113 (11.20%) CISM
4 113 (11.20%) Security Cleared
5 102 (10.11%) ITIL Certification
6 92 (9.12%) AWS Certification
7 81 (8.03%) SC Cleared
8 79 (7.83%) MCSE
9 63 (6.24%) DBS Check
10 61 (6.05%) A+ Certification
10 61 (6.05%) Network+ Certification
11 48 (4.76%) Azure Certification
11 48 (4.76%) PMP
12 44 (4.36%) PMI Certification
13 31 (3.07%) Cisco Certification
14 28 (2.78%) DV Cleared
15 25 (2.48%) PRINCE2 Practitioner
16 23 (2.28%) ITIL Foundation Certificate
17 20 (1.98%) Computer Science Degree
Quality Assurance & Compliance
1 110 (10.90%) QA
2 83 (8.23%) SLA
3 79 (7.83%) NIST
4 56 (5.55%) ISO 22301
5 52 (5.15%) GDPR
6 51 (5.05%) ISO/IEC 27001
7 50 (4.96%) Cyber Essentials
8 21 (2.08%) Cyber Essentials PLUS
9 19 (1.88%) PCI DSS
10 14 (1.39%) ISO/IEC 20000
11 13 (1.29%) ISO 9001
12 12 (1.19%) COBIT
13 10 (0.99%) PMO
14 7 (0.69%) Data Quality
15 5 (0.50%) GRC
15 5 (0.50%) GxP
16 4 (0.40%) Def Stans
16 4 (0.40%) ISO 9000
16 4 (0.40%) ISO/IEC 15288
17 3 (0.30%) Accessibility
System Software
1 187 (18.53%) Active Directory
2 32 (3.17%) Hyper-V
3 28 (2.78%) VMware Infrastructure
4 9 (0.89%) BitLocker
5 7 (0.69%) Docker
6 6 (0.59%) Virtual Machines
6 6 (0.59%) VMware NSX
6 6 (0.59%) vSphere
7 5 (0.50%) Virtual Desktop
7 5 (0.50%) VMware ESXi
8 4 (0.40%) KVM
8 4 (0.40%) Slurm Workload Manager
9 3 (0.30%) Microsoft Virtual Server
9 3 (0.30%) Terminal Services
9 3 (0.30%) Virtual Servers
10 2 (0.20%) Citrix Hypervisor
10 2 (0.20%) Oracle RAC
11 1 (0.099%) GPFS
11 1 (0.099%) Lustre
Systems Management
1 157 (15.56%) Microsoft Intune
2 35 (3.47%) Ansible
2 35 (3.47%) SCCM
3 27 (2.68%) Terraform
4 19 (1.88%) Grafana
5 18 (1.78%) Kubernetes
6 12 (1.19%) ZABBIX
7 7 (0.69%) Single Sign-On
8 6 (0.59%) Graylog
8 6 (0.59%) Jamf Pro
8 6 (0.59%) Systems Management Server (SMS)
9 5 (0.50%) Puppet
9 5 (0.50%) vCenter Server
10 4 (0.40%) Autotask
10 4 (0.40%) FortiGate
10 4 (0.40%) Prometheus
10 4 (0.40%) Proxmox
11 3 (0.30%) Check_MK
12 2 (0.20%) HP Fortify
12 2 (0.20%) Salt
Vendors
1 443 (43.90%) Microsoft
2 229 (22.70%) ServiceNow
3 54 (5.35%) CyberArk
4 38 (3.77%) Cisco
5 36 (3.57%) VMware
6 27 (2.68%) Remedy
7 25 (2.48%) Fortinet
8 24 (2.38%) SonicWALL
9 19 (1.88%) BMC
10 18 (1.78%) Oracle
11 15 (1.49%) Apple
12 12 (1.19%) Meraki
13 11 (1.09%) Dynatrace
13 11 (1.09%) SAP
13 11 (1.09%) Veeam
14 10 (0.99%) Palo Alto
14 10 (0.99%) Salesforce
15 9 (0.89%) Splunk
16 8 (0.79%) ConnectWise
16 8 (0.79%) IFS
307 hybrid/remote ITIL jobs