Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 2 July 2026, with comparisons to the same periods in the previous two years.

6 months to
2 Jul 2026
Same period 2025 Same period 2024
Rank 52 85 51
Rank change year-on-year +33 -34 +10
Permanent jobs citing ITIL 882 694 1,537
As % of all permanent jobs with remote/hybrid work options 4.24% 4.35% 4.59%
As % of the Processes & Methodologies category 5.15% 4.63% 5.16%
Number of salaries quoted 633 497 1,208
10th Percentile £30,775 £29,150 £31,250
25th Percentile £39,093 £36,250 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £52,777
Median % change year-on-year +4.76% -0.52% +0.53%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £48,500 £48,000
% change year-on-year +8.25% +1.04% -1.74%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,138 14,975 29,784
As % of all permanent jobs with a WFH option 82.33% 93.80% 89.02%
Number of salaries quoted 12,509 8,834 22,919
10th Percentile £35,000 £29,913 £33,750
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £80,000 £75,662
90th Percentile £100,000 £103,750 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.09%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 2 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 91 (10.32%) SharePoint
2 49 (5.56%) Microsoft Exchange
3 10 (1.13%) Confluence
4 5 (0.57%) OpenStack
5 3 (0.34%) ArcGIS
5 3 (0.34%) CMS
5 3 (0.34%) SAS
6 2 (0.23%) Apache Airflow
7 1 (0.11%) IIS
7 1 (0.11%) Oracle Workflow
Applications
1 138 (15.65%) Microsoft Office
2 26 (2.95%) Microsoft Excel
3 13 (1.47%) Microsoft Project
4 12 (1.36%) Microsoft PowerPoint
5 4 (0.45%) Windchill
6 3 (0.34%) Trello
7 2 (0.23%) MS Visio
Business Applications
1 17 (1.93%) Remedy ITSM
2 5 (0.57%) Dynamics CRM
3 4 (0.45%) Oracle EBS
4 3 (0.34%) NEC Housing
4 3 (0.34%) SAP S/4HANA
5 2 (0.23%) SAP ERP
5 2 (0.23%) SAP QM
6 1 (0.11%) Dynamics AX
6 1 (0.11%) Elite 3E
6 1 (0.11%) OpenText VIM for SAP
6 1 (0.11%) Oracle ERP
6 1 (0.11%) Oracle Financials
6 1 (0.11%) Oracle iProcurement
6 1 (0.11%) Oracle Payables
6 1 (0.11%) SAP GRC
6 1 (0.11%) SAP IBP
6 1 (0.11%) SAP MII
6 1 (0.11%) SAP PP
6 1 (0.11%) Shopify
6 1 (0.11%) Sparx Enterprise Architect
Cloud Services
1 332 (37.64%) Microsoft 365
2 253 (28.68%) Azure
3 163 (18.48%) Entra ID
4 143 (16.21%) AWS
5 68 (7.71%) SaaS
6 47 (5.33%) Power Platform
7 31 (3.51%) OneDrive
8 21 (2.38%) PowerApps
9 18 (2.04%) Microsoft Purview
10 14 (1.59%) Dynamics 365
10 14 (1.59%) Power Automate
11 10 (1.13%) AWS CloudFormation
11 10 (1.13%) Google Workspace
12 9 (1.02%) Azure Sentinel
13 8 (0.91%) Amazon EKS
13 8 (0.91%) Cloud Computing
14 7 (0.79%) Mimecast
15 6 (0.68%) Cloudflare
15 6 (0.68%) GCP
15 6 (0.68%) Microsoft Copilot
Communications & Networking
1 52 (5.90%) Firewall
2 47 (5.33%) DNS
2 47 (5.33%) VPN
3 35 (3.97%) DHCP
4 31 (3.51%) Wi-Fi
5 28 (3.17%) WAN
6 27 (3.06%) TCP/IP
7 24 (2.72%) LAN
8 16 (1.81%) Network Security
9 14 (1.59%) VoIP
10 12 (1.36%) Broadband
11 9 (1.02%) VLAN
12 8 (0.91%) Wireless
13 7 (0.79%) SD-WAN
14 5 (0.57%) Remote Desktop
15 4 (0.45%) BGP
15 4 (0.45%) MPLS
15 4 (0.45%) SSL
16 3 (0.34%) NAS
16 3 (0.34%) Software-Defined Networking
Database & Business Intelligence
1 27 (3.06%) Power BI
2 24 (2.72%) SQL Server
3 12 (1.36%) Azure SQL Database
4 10 (1.13%) MySQL
5 8 (0.91%) Oracle Database
6 4 (0.45%) PostgreSQL
6 4 (0.45%) Relational Database
7 3 (0.34%) MongoDB
8 2 (0.23%) DynamoDB
8 2 (0.23%) InfluxDB
8 2 (0.23%) SAP HANA
9 1 (0.11%) Metadata
9 1 (0.11%) Oracle BI Publisher
9 1 (0.11%) Oracle Exadata
9 1 (0.11%) RDBMS
9 1 (0.11%) Tableau
Development Applications
1 47 (5.33%) JIRA
2 12 (1.36%) GitLab
3 4 (0.45%) Atlassian Bamboo
3 4 (0.45%) Bitbucket
3 4 (0.45%) Eclipse
4 2 (0.23%) Cypress.io
4 2 (0.23%) Jenkins
4 2 (0.23%) Maven
4 2 (0.23%) Rational Rhapsody
4 2 (0.23%) SonarQube
5 1 (0.11%) Cucumber
5 1 (0.11%) Postman
5 1 (0.11%) REST Assured
General
1 462 (52.38%) Social Skills
2 144 (16.33%) Finance
3 95 (10.77%) Public Sector
4 85 (9.64%) Analytical Skills
5 60 (6.80%) Law
6 52 (5.90%) Inclusion and Diversity
7 41 (4.65%) Banking
8 39 (4.42%) Back Office
8 39 (4.42%) French Language
8 39 (4.42%) Legal
9 36 (4.08%) Organisational Skills
9 36 (4.08%) Swedish Language
10 30 (3.40%) Influencing Skills
11 24 (2.72%) Manufacturing
12 23 (2.61%) Games
13 17 (1.93%) Retail
14 9 (1.02%) Documentation Skills
15 7 (0.79%) Presentation Skills
16 5 (0.57%) Front Office
16 5 (0.57%) Police
Job Titles
1 176 (19.95%) Analyst
2 120 (13.61%) Support Engineer
3 108 (12.24%) Senior
4 106 (12.02%) IT Manager
5 103 (11.68%) Service Analyst
5 103 (11.68%) Service Manager
6 93 (10.54%) Service Desk Analyst
7 78 (8.84%) IT Support
8 60 (6.80%) IT Services Manager
8 60 (6.80%) Support Analyst
9 58 (6.58%) IT Engineer
10 56 (6.35%) Applications Support
11 55 (6.24%) Architect
12 54 (6.12%) Lead
13 50 (5.67%) IT Support Engineer
14 48 (5.44%) Infrastructure Engineer
15 41 (4.65%) IT Analyst
16 40 (4.54%) Desktop Engineer
16 40 (4.54%) Desktop Support
17 38 (4.31%) Senior Manager
Libraries, Frameworks & Software Standards
1 19 (2.15%) Middleware
2 17 (1.93%) REST
2 17 (1.93%) SOAP
3 11 (1.25%) .NET
4 6 (0.68%) CSS
4 6 (0.68%) HTML
4 6 (0.68%) Web Services
5 4 (0.45%) OAuth
5 4 (0.45%) OpenID
5 4 (0.45%) SAP Fiori
5 4 (0.45%) YAML
6 3 (0.34%) EDI
6 3 (0.34%) React
7 2 (0.23%) Gherkin
7 2 (0.23%) Jest
7 2 (0.23%) JSON
7 2 (0.23%) Microsoft Graph
7 2 (0.23%) RabbitMQ
7 2 (0.23%) Spring Boot
7 2 (0.23%) WAMP
Miscellaneous
1 32 (3.63%) Cyberattack
1 32 (3.63%) Driving Licence
2 30 (3.40%) Onboarding
3 27 (3.06%) Cyber Threat
4 25 (2.83%) Data Centre
4 25 (2.83%) Hybrid Cloud
5 23 (2.61%) CMDB
6 19 (2.15%) Self-Motivation
7 18 (2.04%) Enterprise Software
7 18 (2.04%) Product Ownership
8 17 (1.93%) Management Information System
9 13 (1.47%) Cloud Native
10 11 (1.25%) Client/Server
10 11 (1.25%) Legacy Systems
11 9 (1.02%) Analytical Mindset
11 9 (1.02%) Housing Association
12 8 (0.91%) PKI
13 7 (0.79%) AS400
14 5 (0.57%) PMI
14 5 (0.57%) Replication
Operating Systems
1 196 (22.22%) Windows
2 65 (7.37%) Windows 10
3 42 (4.76%) Windows Server
4 36 (4.08%) Linux
5 28 (3.17%) Android
6 23 (2.61%) Apple iOS
7 10 (1.13%) Mac OS
8 9 (1.02%) Unix
9 6 (0.68%) Red Hat Enterprise Linux
10 5 (0.57%) Windows Server 2016
10 5 (0.57%) Windows Server 2019
11 4 (0.45%) CentOS
12 3 (0.34%) Debian
12 3 (0.34%) VMS
13 1 (0.11%) AIX
13 1 (0.11%) Solaris
13 1 (0.11%) Ubuntu
Processes & Methodologies
1 289 (32.77%) Continuous Improvement
2 263 (29.82%) ITSM
3 254 (28.80%) Problem-Solving
4 221 (25.06%) Customer Service
5 204 (23.13%) Service Management
6 171 (19.39%) Service Delivery
7 143 (16.21%) Agile
8 142 (16.10%) Stakeholder Management
9 125 (14.17%) Mentoring
10 121 (13.72%) Cybersecurity
11 106 (12.02%) Project Delivery
12 102 (11.56%) Stakeholder Engagement
13 95 (10.77%) DevOps
14 89 (10.09%) Performance Metrics
15 83 (9.41%) Change Management
16 75 (8.50%) PRINCE2
16 75 (8.50%) Project Management
17 72 (8.16%) Incident Management
18 65 (7.37%) Coaching
19 64 (7.26%) Roadmaps
Programming Languages
1 66 (7.48%) PowerShell
2 62 (7.03%) SQL
3 27 (3.06%) Python
4 25 (2.83%) JavaScript
5 16 (1.81%) Bash
6 9 (1.02%) Java
7 8 (0.91%) Clojure
8 7 (0.79%) C#
8 7 (0.79%) RPG
9 4 (0.45%) T-SQL
10 3 (0.34%) Bicep
10 3 (0.34%) Google Apps Script
10 3 (0.34%) Korn
10 3 (0.34%) Ruby
11 2 (0.23%) Groovy
11 2 (0.23%) Perl
11 2 (0.23%) PL/SQL
11 2 (0.23%) TypeScript
12 1 (0.11%) Shell Script
12 1 (0.11%) VBScript
Qualifications
1 238 (26.98%) Degree
2 139 (15.76%) Security Cleared
3 121 (13.72%) Microsoft Certification
4 111 (12.59%) SC Cleared
5 88 (9.98%) AWS Certification
6 81 (9.18%) MCSE
7 56 (6.35%) ITIL Certification
8 48 (5.44%) DBS Check
9 46 (5.22%) Azure Certification
10 38 (4.31%) CISM
10 38 (4.31%) CISSP
11 37 (4.20%) PMI Certification
12 35 (3.97%) CTC Cleared
12 35 (3.97%) PMP
13 26 (2.95%) A+ Certification
13 26 (2.95%) Cisco Certification
14 25 (2.83%) Network+ Certification
15 23 (2.61%) DV Cleared
16 22 (2.49%) PRINCE2 Practitioner
17 19 (2.15%) BPSS Clearance
Quality Assurance & Compliance
1 110 (12.47%) QA
2 103 (11.68%) SLA
3 51 (5.78%) Cyber Essentials
4 46 (5.22%) ISO/IEC 27001
5 43 (4.88%) NIST
6 39 (4.42%) GDPR
7 23 (2.61%) Cyber Essentials PLUS
8 21 (2.38%) ISO 22301
9 16 (1.81%) PCI DSS
10 10 (1.13%) ISO 9001
11 7 (0.79%) PMO
12 6 (0.68%) COBIT
12 6 (0.68%) Data Quality
13 5 (0.57%) GRC
14 4 (0.45%) Def Stans
14 4 (0.45%) ISO 9000
14 4 (0.45%) ISO/IEC 15288
15 3 (0.34%) ISO/IEC 20000
16 1 (0.11%) ISO 14001
16 1 (0.11%) Sarbanes-Oxley
System Software
1 135 (15.31%) Active Directory
2 27 (3.06%) Hyper-V
3 20 (2.27%) VMware Infrastructure
4 9 (1.02%) BitLocker
4 9 (1.02%) Docker
5 6 (0.68%) Microsoft Virtual Server
5 6 (0.68%) Virtual Servers
5 6 (0.68%) vSphere
6 5 (0.57%) VMware ESXi
7 4 (0.45%) KVM
7 4 (0.45%) Slurm Workload Manager
7 4 (0.45%) Virtual Desktop
7 4 (0.45%) VMware NSX
8 3 (0.34%) Terminal Services
8 3 (0.34%) Virtual Machines
9 2 (0.23%) Citrix Hypervisor
9 2 (0.23%) Oracle RAC
10 1 (0.11%) GPFS
10 1 (0.11%) Lustre
Systems Management
1 110 (12.47%) Microsoft Intune
2 33 (3.74%) SCCM
3 27 (3.06%) Ansible
4 21 (2.38%) Terraform
5 19 (2.15%) Kubernetes
6 14 (1.59%) Grafana
7 9 (1.02%) ZABBIX
8 8 (0.91%) Single Sign-On
9 7 (0.79%) Jamf Pro
9 7 (0.79%) Puppet
10 6 (0.68%) Graylog
10 6 (0.68%) Prometheus
11 5 (0.57%) vCenter Server
12 4 (0.45%) Autotask
12 4 (0.45%) Proxmox
12 4 (0.45%) Systems Management Server (SMS)
13 3 (0.34%) Check_MK
14 2 (0.23%) Argo
14 2 (0.23%) HP Fortify
14 2 (0.23%) Oracle RMAN
Vendors
1 415 (47.05%) Microsoft
2 220 (24.94%) ServiceNow
3 70 (7.94%) Cisco
4 25 (2.83%) VMware
5 21 (2.38%) Oracle
6 18 (2.04%) Fortinet
6 18 (2.04%) Meraki
7 17 (1.93%) Apple
7 17 (1.93%) Remedy
8 15 (1.70%) CyberArk
8 15 (1.70%) SonicWALL
9 13 (1.47%) BMC
10 12 (1.36%) Salesforce
10 12 (1.36%) Splunk
11 11 (1.25%) IFS
11 11 (1.25%) SAP
11 11 (1.25%) Veeam
12 10 (1.13%) Google
13 9 (1.02%) Citrix
13 9 (1.02%) ConnectWise