Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 2 August 2026, with comparisons to the same periods in the previous two years.

6 months to
2 Aug 2026
Same period 2025 Same period 2024
Rank 49 82 53
Rank change year-on-year +33 -29 +1
Permanent jobs citing ITIL 999 730 1,154
As % of all permanent jobs with remote/hybrid work options 4.49% 4.40% 4.56%
As % of the Processes & Methodologies category 5.40% 4.73% 5.20%
Number of salaries quoted 679 531 873
10th Percentile £30,750 £29,750 £31,250
25th Percentile £40,813 £35,854 £40,988
Median annual salary (50th Percentile) £55,000 £50,500 £55,000
Median % change year-on-year +8.91% -8.18% +4.76%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £91,250 £77,500
UK median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,492 15,420 22,187
As % of all permanent jobs with a WFH option 83.05% 92.98% 87.70%
Number of salaries quoted 13,404 9,120 16,093
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £41,000 £43,329
Median annual salary (50th Percentile) £60,000 £60,000 £58,500
Median % change year-on-year - +2.56% -6.40%
75th Percentile £80,000 £78,750 £77,500
90th Percentile £100,000 £101,250 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.33%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 2 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 90 (9.01%) SharePoint
2 55 (5.51%) Microsoft Exchange
3 9 (0.90%) Confluence
4 4 (0.40%) OpenStack
5 3 (0.30%) ArcGIS
5 3 (0.30%) IIS
5 3 (0.30%) SAS
6 2 (0.20%) Apache Airflow
6 2 (0.20%) CMS
7 1 (0.10%) Oracle Workflow
Applications
1 109 (10.91%) Microsoft Office
2 22 (2.20%) Microsoft Excel
3 14 (1.40%) Microsoft Project
4 11 (1.10%) Microsoft PowerPoint
5 4 (0.40%) Windchill
6 3 (0.30%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 26 (2.60%) Remedy ITSM
2 5 (0.50%) Dynamics CRM
2 5 (0.50%) Shopify
3 3 (0.30%) Payment Gateway
3 3 (0.30%) SAP S/4HANA
4 2 (0.20%) Carpe Diem
4 2 (0.20%) Elite 3E
4 2 (0.20%) SAP ERP
4 2 (0.20%) SAP QM
4 2 (0.20%) Workday HCM
5 1 (0.10%) Oracle EBS
5 1 (0.10%) Oracle ERP
5 1 (0.10%) Oracle Financials
5 1 (0.10%) Oracle iProcurement
5 1 (0.10%) Oracle Payables
5 1 (0.10%) Sage 200
5 1 (0.10%) SAP GRC
5 1 (0.10%) SAP MII
5 1 (0.10%) SAP PP
5 1 (0.10%) Sparx Enterprise Architect
Cloud Services
1 327 (32.73%) Azure
2 313 (31.33%) Microsoft 365
3 184 (18.42%) AWS
4 182 (18.22%) Entra ID
5 113 (11.31%) SaaS
6 52 (5.21%) Power Platform
7 33 (3.30%) OneDrive
8 25 (2.50%) PowerApps
9 22 (2.20%) Microsoft Purview
10 20 (2.00%) Power Automate
11 16 (1.60%) Dynamics 365
12 10 (1.00%) AWS CloudFormation
12 10 (1.00%) GCP
12 10 (1.00%) Google Workspace
13 9 (0.90%) Azure Sentinel
14 8 (0.80%) Amazon EKS
15 7 (0.70%) Cloud Computing
15 7 (0.70%) Datadog
15 7 (0.70%) Microsoft Copilot
16 6 (0.60%) Cloudflare
Communications & Networking
1 63 (6.31%) Firewall
2 52 (5.21%) DNS
2 52 (5.21%) VPN
3 45 (4.50%) DHCP
4 38 (3.80%) TCP/IP
5 30 (3.00%) WAN
6 29 (2.90%) Wi-Fi
7 28 (2.80%) LAN
8 19 (1.90%) Network Security
9 15 (1.50%) Wireless
10 11 (1.10%) Broadband
10 11 (1.10%) VoIP
11 10 (1.00%) VLAN
12 8 (0.80%) Unified Communications
13 6 (0.60%) MPLS
14 5 (0.50%) BGP
14 5 (0.50%) Remote Desktop
14 5 (0.50%) SD-WAN
15 4 (0.40%) Software-Defined Networking
16 3 (0.30%) Cisco Firepower
Database & Business Intelligence
1 31 (3.10%) Power BI
2 24 (2.40%) SQL Server
3 12 (1.20%) Azure SQL Database
4 11 (1.10%) MySQL
5 8 (0.80%) Oracle Database
6 4 (0.40%) PostgreSQL
6 4 (0.40%) Relational Database
7 3 (0.30%) MongoDB
8 2 (0.20%) DynamoDB
8 2 (0.20%) InfluxDB
9 1 (0.10%) Oracle BI Publisher
9 1 (0.10%) Oracle Exadata
9 1 (0.10%) RDBMS
9 1 (0.10%) Tableau
Development Applications
1 54 (5.41%) JIRA
2 11 (1.10%) GitLab
3 4 (0.40%) Atlassian Bamboo
3 4 (0.40%) Bitbucket
3 4 (0.40%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.10%) Cucumber
5 1 (0.10%) Postman
5 1 (0.10%) REST Assured
General
1 517 (51.75%) Social Skills
2 177 (17.72%) Finance
3 101 (10.11%) Analytical Skills
4 95 (9.51%) Public Sector
5 91 (9.11%) Law
6 88 (8.81%) Legal
7 53 (5.31%) Banking
8 48 (4.80%) Swedish Language
9 44 (4.40%) Inclusion and Diversity
9 44 (4.40%) Organisational Skills
10 37 (3.70%) Influencing Skills
11 30 (3.00%) French Language
12 28 (2.80%) Manufacturing
13 24 (2.40%) Retail
14 22 (2.20%) Games
15 15 (1.50%) Telecoms
16 11 (1.10%) Documentation Skills
17 10 (1.00%) Advertising
18 7 (0.70%) Aerospace
18 7 (0.70%) Military
Job Titles
1 196 (19.62%) Analyst
2 156 (15.62%) Senior
3 152 (15.22%) IT Manager
4 130 (13.01%) Service Manager
5 108 (10.81%) Service Analyst
6 97 (9.71%) Service Desk Analyst
7 95 (9.51%) IT Services Manager
8 87 (8.71%) IT Support
9 82 (8.21%) Senior Manager
10 78 (7.81%) Support Engineer
11 67 (6.71%) Support Analyst
12 63 (6.31%) Architect
13 58 (5.81%) Lead
14 53 (5.31%) Applications Support
14 53 (5.31%) IT Engineer
15 49 (4.90%) Resilience Manager
16 47 (4.70%) IT Analyst
16 47 (4.70%) IT Support Engineer
17 42 (4.20%) Infrastructure Engineer
18 34 (3.40%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (5.01%) Middleware
2 17 (1.70%) REST
2 17 (1.70%) SOAP
3 11 (1.10%) .NET
4 7 (0.70%) CSS
4 7 (0.70%) HTML
4 7 (0.70%) Web Services
5 4 (0.40%) EDI
5 4 (0.40%) SAP Fiori
5 4 (0.40%) YAML
6 3 (0.30%) AngularJS
6 3 (0.30%) OAuth
6 3 (0.30%) OpenID
6 3 (0.30%) React
7 2 (0.20%) Gherkin
7 2 (0.20%) Kafka
7 2 (0.20%) RabbitMQ
7 2 (0.20%) Spring Boot
7 2 (0.20%) WAMP
7 2 (0.20%) XML
Miscellaneous
1 60 (6.01%) Cyber Threat
2 34 (3.40%) Onboarding
3 32 (3.20%) Cyberattack
4 29 (2.90%) Driving Licence
4 29 (2.90%) Self-Motivation
5 26 (2.60%) Data Centre
6 25 (2.50%) Hybrid Cloud
7 23 (2.30%) CMDB
8 22 (2.20%) Management Information System
9 21 (2.10%) Enterprise Software
10 20 (2.00%) Product Ownership
11 12 (1.20%) Cloud Native
12 11 (1.10%) Client/Server
13 8 (0.80%) Analytical Mindset
13 8 (0.80%) AS400
13 8 (0.80%) PKI
14 7 (0.70%) Housing Association
15 6 (0.60%) Operational Technology
16 5 (0.50%) Legacy Systems
16 5 (0.50%) Virtual Team
Operating Systems
1 172 (17.22%) Windows
2 57 (5.71%) Windows Server
3 30 (3.00%) Linux
4 29 (2.90%) Windows 10
5 26 (2.60%) Android
6 24 (2.40%) Apple iOS
7 13 (1.30%) Mac OS
8 9 (0.90%) Unix
9 7 (0.70%) Red Hat Enterprise Linux
10 5 (0.50%) Windows Server 2016
10 5 (0.50%) Windows Server 2019
11 4 (0.40%) CentOS
12 3 (0.30%) Debian
12 3 (0.30%) VMS
13 1 (0.10%) AIX
13 1 (0.10%) Solaris
13 1 (0.10%) Ubuntu
Processes & Methodologies
1 328 (32.83%) Continuous Improvement
2 296 (29.63%) ITSM
3 294 (29.43%) Problem-Solving
4 229 (22.92%) Service Management
5 211 (21.12%) Customer Service
6 193 (19.32%) Agile
7 186 (18.62%) Stakeholder Management
8 184 (18.42%) Stakeholder Engagement
9 181 (18.12%) Mentoring
9 181 (18.12%) Service Delivery
10 148 (14.81%) Cybersecurity
11 145 (14.51%) Project Delivery
12 135 (13.51%) PRINCE2
13 127 (12.71%) DevOps
14 126 (12.61%) Information Security
15 104 (10.41%) AI
16 100 (10.01%) Change Management
16 100 (10.01%) TOGAF
17 96 (9.61%) Performance Metrics
17 96 (9.61%) Project Management
Programming Languages
1 78 (7.81%) PowerShell
2 64 (6.41%) SQL
3 30 (3.00%) JavaScript
4 28 (2.80%) Python
5 15 (1.50%) Bash
6 9 (0.90%) Java
7 8 (0.80%) Clojure
7 8 (0.80%) RPG
8 7 (0.70%) C#
8 7 (0.70%) T-SQL
9 5 (0.50%) Bicep
10 3 (0.30%) Korn
10 3 (0.30%) Ruby
11 2 (0.20%) Groovy
11 2 (0.20%) PL/SQL
11 2 (0.20%) TypeScript
12 1 (0.10%) Apex Code
12 1 (0.10%) Google Apps Script
12 1 (0.10%) Perl
12 1 (0.10%) VBScript
Qualifications
1 215 (21.52%) Degree
2 117 (11.71%) Microsoft Certification
3 115 (11.51%) CISSP
4 113 (11.31%) CISM
4 113 (11.31%) Security Cleared
5 100 (10.01%) ITIL Certification
6 91 (9.11%) AWS Certification
7 81 (8.11%) SC Cleared
8 79 (7.91%) MCSE
9 64 (6.41%) DBS Check
10 63 (6.31%) A+ Certification
11 62 (6.21%) Network+ Certification
12 47 (4.70%) Azure Certification
13 46 (4.60%) PMP
14 43 (4.30%) PMI Certification
15 30 (3.00%) Cisco Certification
16 25 (2.50%) DV Cleared
16 25 (2.50%) PRINCE2 Practitioner
17 23 (2.30%) ITIL Foundation Certificate
18 19 (1.90%) Computer Science Degree
Quality Assurance & Compliance
1 110 (11.01%) QA
2 81 (8.11%) SLA
3 79 (7.91%) NIST
4 56 (5.61%) ISO 22301
5 53 (5.31%) ISO/IEC 27001
6 52 (5.21%) GDPR
7 51 (5.11%) Cyber Essentials
8 23 (2.30%) Cyber Essentials PLUS
9 19 (1.90%) PCI DSS
10 13 (1.30%) ISO 9001
11 12 (1.20%) COBIT
12 10 (1.00%) ISO/IEC 20000
12 10 (1.00%) PMO
13 7 (0.70%) Data Quality
14 6 (0.60%) GRC
15 4 (0.40%) Def Stans
15 4 (0.40%) GxP
15 4 (0.40%) ISO 9000
15 4 (0.40%) ISO/IEC 15288
16 3 (0.30%) Sarbanes-Oxley
System Software
1 188 (18.82%) Active Directory
2 31 (3.10%) Hyper-V
3 26 (2.60%) VMware Infrastructure
4 9 (0.90%) BitLocker
5 8 (0.80%) Docker
6 6 (0.60%) Virtual Machines
6 6 (0.60%) vSphere
7 5 (0.50%) VMware ESXi
7 5 (0.50%) VMware NSX
8 4 (0.40%) KVM
8 4 (0.40%) Slurm Workload Manager
8 4 (0.40%) Virtual Desktop
9 3 (0.30%) Microsoft Virtual Server
9 3 (0.30%) Terminal Services
9 3 (0.30%) Virtual Servers
10 2 (0.20%) Citrix Hypervisor
10 2 (0.20%) Oracle RAC
11 1 (0.10%) GPFS
11 1 (0.10%) Lustre
Systems Management
1 161 (16.12%) Microsoft Intune
2 36 (3.60%) SCCM
3 34 (3.40%) Ansible
4 26 (2.60%) Terraform
5 19 (1.90%) Kubernetes
6 18 (1.80%) Grafana
7 12 (1.20%) ZABBIX
8 8 (0.80%) Jamf Pro
9 7 (0.70%) Single Sign-On
10 6 (0.60%) Graylog
10 6 (0.60%) Puppet
10 6 (0.60%) Systems Management Server (SMS)
11 5 (0.50%) vCenter Server
12 4 (0.40%) Autotask
12 4 (0.40%) Prometheus
12 4 (0.40%) Proxmox
13 3 (0.30%) Check_MK
14 2 (0.20%) FortiGate
14 2 (0.20%) HP Fortify
14 2 (0.20%) Salt
Vendors
1 446 (44.64%) Microsoft
2 232 (23.22%) ServiceNow
3 54 (5.41%) CyberArk
4 38 (3.80%) Cisco
5 33 (3.30%) VMware
6 26 (2.60%) Remedy
7 25 (2.50%) Fortinet
8 23 (2.30%) SonicWALL
9 18 (1.80%) BMC
9 18 (1.80%) Oracle
10 16 (1.60%) Meraki
11 15 (1.50%) Apple
12 12 (1.20%) SAP
13 11 (1.10%) Veeam
14 10 (1.00%) Dynatrace
14 10 (1.00%) Google
14 10 (1.00%) Salesforce
15 9 (0.90%) ConnectWise
15 9 (0.90%) Splunk
16 8 (0.80%) IFS