Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 4 August 2026, with comparisons to the same periods in the previous two years.

6 months to
4 Aug 2026
Same period 2025 Same period 2024
Rank 50 80 53
Rank change year-on-year +30 -27 0
Permanent jobs citing ITIL 1,002 728 1,158
As % of all permanent jobs with remote/hybrid work options 4.50% 4.41% 4.58%
As % of the Processes & Methodologies category 5.43% 4.75% 5.22%
Number of salaries quoted 679 528 866
10th Percentile £30,750 £29,750 £31,250
25th Percentile £41,125 £35,641 £40,988
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% +4.76%
75th Percentile £73,750 £67,500 £65,000
90th Percentile £82,500 £92,000 £77,500
UK median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,460 15,337 22,190
As % of all permanent jobs with a WFH option 82.88% 92.94% 87.76%
Number of salaries quoted 13,367 9,043 15,990
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,917 £43,329
Median annual salary (50th Percentile) £60,000 £59,400 £58,700
Median % change year-on-year +1.01% +1.19% -6.08%
75th Percentile £80,000 £78,750 £77,500
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 4 August 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (9.18%) SharePoint
2 55 (5.49%) Microsoft Exchange
3 10 (1.00%) Confluence
4 3 (0.30%) ArcGIS
4 3 (0.30%) IIS
4 3 (0.30%) OpenStack
4 3 (0.30%) SAS
5 2 (0.20%) Apache Airflow
5 2 (0.20%) CMS
6 1 (0.100%) Oracle Workflow
Applications
1 110 (10.98%) Microsoft Office
2 22 (2.20%) Microsoft Excel
3 14 (1.40%) Microsoft Project
4 11 (1.10%) Microsoft PowerPoint
5 4 (0.40%) Windchill
6 3 (0.30%) Trello
7 2 (0.20%) MS Visio
Business Applications
1 27 (2.69%) Remedy ITSM
2 5 (0.50%) Dynamics CRM
2 5 (0.50%) Shopify
3 3 (0.30%) Payment Gateway
3 3 (0.30%) Workday HCM
4 2 (0.20%) Carpe Diem
4 2 (0.20%) Elite 3E
4 2 (0.20%) SAP ERP
4 2 (0.20%) SAP QM
4 2 (0.20%) SAP S/4HANA
5 1 (0.100%) OpenText VIM for SAP
5 1 (0.100%) Oracle EBS
5 1 (0.100%) Oracle ERP
5 1 (0.100%) Oracle Financials
5 1 (0.100%) Oracle Payables
5 1 (0.100%) Sage 200
5 1 (0.100%) SAP IBP
5 1 (0.100%) SAP PP
5 1 (0.100%) Sparx Enterprise Architect
5 1 (0.100%) SystmOne
Cloud Services
1 326 (32.53%) Azure
2 309 (30.84%) Microsoft 365
3 185 (18.46%) AWS
4 180 (17.96%) Entra ID
5 114 (11.38%) SaaS
6 52 (5.19%) Power Platform
7 35 (3.49%) OneDrive
8 25 (2.50%) PowerApps
9 22 (2.20%) Microsoft Purview
10 20 (2.00%) Power Automate
11 16 (1.60%) Dynamics 365
12 10 (1.00%) AWS CloudFormation
12 10 (1.00%) Azure Sentinel
12 10 (1.00%) GCP
13 8 (0.80%) Amazon EKS
13 8 (0.80%) Google Workspace
14 7 (0.70%) Cloud Computing
14 7 (0.70%) Datadog
14 7 (0.70%) Microsoft Copilot
15 6 (0.60%) Cloudflare
Communications & Networking
1 67 (6.69%) Firewall
2 52 (5.19%) DNS
2 52 (5.19%) VPN
3 45 (4.49%) DHCP
4 38 (3.79%) TCP/IP
5 33 (3.29%) WAN
6 31 (3.09%) LAN
7 29 (2.89%) Wi-Fi
8 21 (2.10%) Network Security
9 16 (1.60%) Wireless
10 11 (1.10%) Broadband
10 11 (1.10%) VLAN
11 9 (0.90%) Unified Communications
11 9 (0.90%) VoIP
12 6 (0.60%) BGP
12 6 (0.60%) MPLS
12 6 (0.60%) SD-WAN
13 5 (0.50%) Remote Desktop
13 5 (0.50%) Software-Defined Networking
14 3 (0.30%) Cisco Nexus
Database & Business Intelligence
1 31 (3.09%) Power BI
2 24 (2.40%) SQL Server
3 12 (1.20%) Azure SQL Database
4 10 (1.00%) MySQL
5 8 (0.80%) Oracle Database
6 4 (0.40%) PostgreSQL
6 4 (0.40%) Relational Database
7 3 (0.30%) MongoDB
8 2 (0.20%) DynamoDB
8 2 (0.20%) InfluxDB
9 1 (0.100%) Oracle BI Publisher
9 1 (0.100%) Oracle Exadata
9 1 (0.100%) RDBMS
9 1 (0.100%) Tableau
Development Applications
1 56 (5.59%) JIRA
2 10 (1.00%) GitLab
3 4 (0.40%) Atlassian Bamboo
3 4 (0.40%) Bitbucket
3 4 (0.40%) Eclipse
4 2 (0.20%) Cypress.io
4 2 (0.20%) Jenkins
4 2 (0.20%) Maven
4 2 (0.20%) SonarQube
5 1 (0.100%) Cucumber
5 1 (0.100%) Postman
5 1 (0.100%) REST Assured
General
1 517 (51.60%) Social Skills
2 183 (18.26%) Finance
3 102 (10.18%) Analytical Skills
4 97 (9.68%) Public Sector
5 91 (9.08%) Law
6 88 (8.78%) Legal
7 56 (5.59%) Banking
8 48 (4.79%) Swedish Language
9 44 (4.39%) Inclusion and Diversity
9 44 (4.39%) Organisational Skills
10 38 (3.79%) Influencing Skills
11 30 (2.99%) French Language
12 29 (2.89%) Manufacturing
13 24 (2.40%) Retail
14 22 (2.20%) Games
15 17 (1.70%) Telecoms
16 12 (1.20%) Documentation Skills
17 10 (1.00%) Advertising
18 9 (0.90%) Aerospace
19 7 (0.70%) Military
Job Titles
1 197 (19.66%) Analyst
2 158 (15.77%) Senior
3 152 (15.17%) IT Manager
4 132 (13.17%) Service Manager
5 109 (10.88%) Service Analyst
6 97 (9.68%) Service Desk Analyst
7 95 (9.48%) IT Services Manager
8 85 (8.48%) IT Support
9 84 (8.38%) Senior Manager
10 74 (7.39%) Support Engineer
11 68 (6.79%) Support Analyst
12 62 (6.19%) Architect
13 60 (5.99%) Lead
14 53 (5.29%) Applications Support
15 49 (4.89%) IT Engineer
15 49 (4.89%) Resilience Manager
16 47 (4.69%) IT Analyst
17 44 (4.39%) IT Support Engineer
18 43 (4.29%) Infrastructure Engineer
19 34 (3.39%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 50 (4.99%) Middleware
2 17 (1.70%) REST
2 17 (1.70%) SOAP
3 10 (1.00%) .NET
4 6 (0.60%) CSS
4 6 (0.60%) HTML
4 6 (0.60%) Web Services
5 4 (0.40%) OAuth
5 4 (0.40%) OpenID
5 4 (0.40%) SAP Fiori
5 4 (0.40%) YAML
6 3 (0.30%) AngularJS
6 3 (0.30%) EDI
6 3 (0.30%) React
7 2 (0.20%) Gherkin
7 2 (0.20%) Kafka
7 2 (0.20%) RabbitMQ
7 2 (0.20%) Spring Boot
7 2 (0.20%) WAMP
7 2 (0.20%) XML
Miscellaneous
1 60 (5.99%) Cyber Threat
2 36 (3.59%) Onboarding
3 32 (3.19%) Cyberattack
4 30 (2.99%) Self-Motivation
5 28 (2.79%) Driving Licence
6 25 (2.50%) Data Centre
6 25 (2.50%) Hybrid Cloud
7 23 (2.30%) Enterprise Software
8 22 (2.20%) CMDB
8 22 (2.20%) Management Information System
9 20 (2.00%) Product Ownership
10 12 (1.20%) Cloud Native
11 11 (1.10%) Client/Server
12 8 (0.80%) Analytical Mindset
12 8 (0.80%) AS400
12 8 (0.80%) PKI
13 7 (0.70%) Housing Association
13 7 (0.70%) Operational Technology
14 5 (0.50%) Legacy Systems
14 5 (0.50%) Security Operations Centre
Operating Systems
1 172 (17.17%) Windows
2 58 (5.79%) Windows Server
3 29 (2.89%) Linux
3 29 (2.89%) Windows 10
4 26 (2.59%) Android
5 24 (2.40%) Apple iOS
6 13 (1.30%) Mac OS
7 9 (0.90%) Unix
8 7 (0.70%) Red Hat Enterprise Linux
9 5 (0.50%) Windows Server 2016
9 5 (0.50%) Windows Server 2019
10 4 (0.40%) CentOS
11 3 (0.30%) Debian
11 3 (0.30%) VMS
12 1 (0.100%) AIX
12 1 (0.100%) Solaris
12 1 (0.100%) Ubuntu
Processes & Methodologies
1 332 (33.13%) Continuous Improvement
2 296 (29.54%) ITSM
3 295 (29.44%) Problem-Solving
4 232 (23.15%) Service Management
5 213 (21.26%) Customer Service
6 196 (19.56%) Agile
7 185 (18.46%) Stakeholder Engagement
7 185 (18.46%) Stakeholder Management
8 183 (18.26%) Mentoring
9 182 (18.16%) Service Delivery
10 151 (15.07%) Cybersecurity
11 145 (14.47%) Project Delivery
12 136 (13.57%) PRINCE2
13 128 (12.77%) DevOps
14 126 (12.57%) Information Security
15 105 (10.48%) AI
16 102 (10.18%) Change Management
17 100 (9.98%) TOGAF
18 96 (9.58%) Performance Metrics
18 96 (9.58%) Project Management
Programming Languages
1 79 (7.88%) PowerShell
2 64 (6.39%) SQL
3 29 (2.89%) JavaScript
4 27 (2.69%) Python
5 14 (1.40%) Bash
6 9 (0.90%) Java
7 8 (0.80%) Clojure
7 8 (0.80%) RPG
8 7 (0.70%) T-SQL
9 6 (0.60%) C#
10 5 (0.50%) Bicep
11 3 (0.30%) Korn
11 3 (0.30%) Ruby
12 2 (0.20%) Groovy
12 2 (0.20%) PL/SQL
12 2 (0.20%) TypeScript
13 1 (0.100%) Apex Code
13 1 (0.100%) Google Apps Script
13 1 (0.100%) Shell Script
13 1 (0.100%) VBScript
Qualifications
1 213 (21.26%) Degree
2 117 (11.68%) Microsoft Certification
3 115 (11.48%) CISSP
3 115 (11.48%) Security Cleared
4 113 (11.28%) CISM
5 100 (9.98%) ITIL Certification
6 92 (9.18%) AWS Certification
7 82 (8.18%) SC Cleared
8 79 (7.88%) MCSE
9 63 (6.29%) A+ Certification
10 62 (6.19%) DBS Check
10 62 (6.19%) Network+ Certification
11 48 (4.79%) Azure Certification
12 47 (4.69%) PMP
13 44 (4.39%) PMI Certification
14 30 (2.99%) Cisco Certification
15 28 (2.79%) DV Cleared
16 25 (2.50%) PRINCE2 Practitioner
17 22 (2.20%) ITIL Foundation Certificate
18 19 (1.90%) BPSS Clearance
Quality Assurance & Compliance
1 110 (10.98%) QA
2 82 (8.18%) SLA
3 79 (7.88%) NIST
4 56 (5.59%) ISO 22301
5 52 (5.19%) GDPR
5 52 (5.19%) ISO/IEC 27001
6 51 (5.09%) Cyber Essentials
7 22 (2.20%) Cyber Essentials PLUS
8 19 (1.90%) PCI DSS
9 13 (1.30%) ISO 9001
10 12 (1.20%) COBIT
10 12 (1.20%) ISO/IEC 20000
11 10 (1.00%) PMO
12 7 (0.70%) Data Quality
13 5 (0.50%) GRC
13 5 (0.50%) GxP
14 4 (0.40%) Def Stans
14 4 (0.40%) ISO 9000
14 4 (0.40%) ISO/IEC 15288
15 3 (0.30%) Accessibility
System Software
1 188 (18.76%) Active Directory
2 32 (3.19%) Hyper-V
3 28 (2.79%) VMware Infrastructure
4 9 (0.90%) BitLocker
5 7 (0.70%) Docker
6 6 (0.60%) Virtual Machines
6 6 (0.60%) VMware NSX
6 6 (0.60%) vSphere
7 5 (0.50%) Virtual Desktop
7 5 (0.50%) VMware ESXi
8 4 (0.40%) KVM
8 4 (0.40%) Slurm Workload Manager
9 3 (0.30%) Microsoft Virtual Server
9 3 (0.30%) Terminal Services
9 3 (0.30%) Virtual Servers
10 2 (0.20%) Citrix Hypervisor
10 2 (0.20%) Oracle RAC
11 1 (0.100%) GPFS
11 1 (0.100%) Lustre
Systems Management
1 159 (15.87%) Microsoft Intune
2 35 (3.49%) SCCM
3 33 (3.29%) Ansible
4 25 (2.50%) Terraform
5 18 (1.80%) Grafana
5 18 (1.80%) Kubernetes
6 12 (1.20%) ZABBIX
7 7 (0.70%) Single Sign-On
8 6 (0.60%) Graylog
8 6 (0.60%) Jamf Pro
8 6 (0.60%) Systems Management Server (SMS)
9 5 (0.50%) Puppet
9 5 (0.50%) vCenter Server
10 4 (0.40%) Autotask
10 4 (0.40%) FortiGate
10 4 (0.40%) Prometheus
10 4 (0.40%) Proxmox
11 3 (0.30%) Check_MK
12 2 (0.20%) HP Fortify
12 2 (0.20%) Salt
Vendors
1 445 (44.41%) Microsoft
2 231 (23.05%) ServiceNow
3 54 (5.39%) CyberArk
4 37 (3.69%) Cisco
5 36 (3.59%) VMware
6 27 (2.69%) Remedy
7 25 (2.50%) Fortinet
8 24 (2.40%) SonicWALL
9 19 (1.90%) BMC
10 18 (1.80%) Oracle
11 15 (1.50%) Apple
12 13 (1.30%) Meraki
13 11 (1.10%) SAP
13 11 (1.10%) Veeam
14 10 (1.00%) Dynatrace
14 10 (1.00%) Palo Alto
14 10 (1.00%) Salesforce
15 9 (0.90%) ConnectWise
15 9 (0.90%) Splunk
16 8 (0.80%) IFS