Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 6 March 2026, with comparisons to the same periods in the previous two years.

6 months to
6 Mar 2026
Same period 2025 Same period 2024
Rank 37 46 42
Rank change year-on-year +9 -4 +18
Permanent jobs citing ITIL 900 865 1,646
As % of all permanent jobs with remote/hybrid work options 5.37% 5.96% 5.76%
As % of the Processes & Methodologies category 6.28% 6.25% 6.23%
Number of salaries quoted 539 551 1,357
10th Percentile £29,750 £31,250 £30,000
25th Percentile £35,000 £41,250 £37,090
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £67,500 £68,388 £65,000
90th Percentile £85,000 £81,250 £78,750
UK median annual salary £50,000 £52,000 £50,000
% change year-on-year -3.85% +4.00% +5.26%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,332 13,831 26,413
As % of all permanent jobs with a WFH option 85.55% 95.24% 92.39%
Number of salaries quoted 9,355 8,710 21,901
10th Percentile £31,000 £35,000 £34,250
25th Percentile £42,500 £47,500 £42,500
Median annual salary (50th Percentile) £60,000 £62,500 £57,500
Median % change year-on-year -4.00% +8.70% -8.00%
75th Percentile £80,000 £82,500 £76,250
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £55,000 £60,350 £55,000
% change year-on-year -8.86% +9.73% -12.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 6 March 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 82 (9.11%) SharePoint
2 66 (7.33%) Microsoft Exchange
3 9 (1.00%) Tomcat
3 9 (1.00%) WebSphere
3 9 (1.00%) WebSphere Application Server
4 5 (0.56%) Confluence
5 4 (0.44%) IIS
6 3 (0.33%) ArcGIS
6 3 (0.33%) OpenStack
7 1 (0.11%) CMS
7 1 (0.11%) Oracle Workflow
Applications
1 226 (25.11%) Microsoft Office
2 26 (2.89%) Microsoft Excel
3 19 (2.11%) Microsoft Project
4 6 (0.67%) Microsoft PowerPoint
5 5 (0.56%) MS Visio
Business Applications
1 16 (1.78%) Remedy ITSM
2 12 (1.33%) NEC Housing
3 6 (0.67%) SAP S/4HANA
4 5 (0.56%) Dynamics CRM
5 3 (0.33%) Oracle EBS
5 3 (0.33%) Sage 200
5 3 (0.33%) Sage 50
5 3 (0.33%) Sage CRM
6 2 (0.22%) Dynamics AX
7 1 (0.11%) Elite 3E
7 1 (0.11%) SAP GRC
7 1 (0.11%) SAP IBP
7 1 (0.11%) SAP MII
7 1 (0.11%) SAP PP
7 1 (0.11%) Shopify
Cloud Services
1 391 (43.44%) Microsoft 365
2 237 (26.33%) Azure
3 204 (22.67%) AWS
4 151 (16.78%) Entra ID
5 46 (5.11%) Power Platform
6 34 (3.78%) SaaS
7 24 (2.67%) Azure DevOps
8 19 (2.11%) OneDrive
9 17 (1.89%) Azure Monitor
10 13 (1.44%) Dynamics 365
10 13 (1.44%) IaaS
10 13 (1.44%) Mimecast
10 13 (1.44%) PaaS
10 13 (1.44%) PowerApps
11 12 (1.33%) GCP
12 10 (1.11%) Datadog
13 9 (1.00%) AWS CloudFormation
13 9 (1.00%) Google Workspace
14 8 (0.89%) GitHub
15 7 (0.78%) Power Automate
Communications & Networking
1 60 (6.67%) DNS
2 57 (6.33%) Firewall
3 55 (6.11%) VPN
4 42 (4.67%) WAN
5 37 (4.11%) DHCP
6 33 (3.67%) LAN
7 31 (3.44%) Wi-Fi
8 26 (2.89%) TCP/IP
9 22 (2.44%) SSL
10 21 (2.33%) VLAN
11 18 (2.00%) VoIP
12 17 (1.89%) SD-WAN
13 15 (1.67%) Network Security
14 11 (1.22%) Telnet
15 8 (0.89%) HTTP
16 7 (0.78%) IP Telephony
16 7 (0.78%) Structured Cabling
17 6 (0.67%) Remote Desktop
18 5 (0.56%) Broadband
18 5 (0.56%) Intrusion Detection
Database & Business Intelligence
1 35 (3.89%) Power BI
2 29 (3.22%) SQL Server
3 13 (1.44%) Azure SQL Database
4 10 (1.11%) PostgreSQL
5 9 (1.00%) DB2
5 9 (1.00%) MySQL
6 5 (0.56%) NoSQL
6 5 (0.56%) Tableau
7 3 (0.33%) Amazon RDS
7 3 (0.33%) Relational Database
8 2 (0.22%) Data Lake
8 2 (0.22%) InfluxDB
8 2 (0.22%) Oracle Database
8 2 (0.22%) SAP HANA
8 2 (0.22%) SQL Server Integration Services
9 1 (0.11%) Crystal Reports
9 1 (0.11%) Data Warehouse
9 1 (0.11%) Metadata
9 1 (0.11%) SQL Server Reporting Services
Development Applications
1 50 (5.56%) JIRA
2 8 (0.89%) GitLab
3 5 (0.56%) Jenkins
4 2 (0.22%) Rational Rhapsody
5 1 (0.11%) Visual Studio
General
1 468 (52.00%) Social Skills
2 154 (17.11%) Finance
3 120 (13.33%) French Language
4 91 (10.11%) Swedish Language
5 79 (8.78%) Analytical Skills
6 67 (7.44%) Back Office
7 55 (6.11%) Public Sector
8 42 (4.67%) Organisational Skills
9 37 (4.11%) Banking
10 36 (4.00%) Law
11 31 (3.44%) Inclusion and Diversity
12 26 (2.89%) Legal
13 21 (2.33%) Retail
14 15 (1.67%) Telecoms
15 13 (1.44%) Manufacturing
15 13 (1.44%) Presentation Skills
16 10 (1.11%) Documentation Skills
17 9 (1.00%) Front Office
17 9 (1.00%) Influencing Skills
18 7 (0.78%) Marketing
Job Titles
1 250 (27.78%) Analyst
2 148 (16.44%) Service Analyst
3 138 (15.33%) Service Desk Analyst
4 133 (14.78%) Support Engineer
5 105 (11.67%) Lead
6 81 (9.00%) Support Analyst
7 80 (8.89%) IT Support
8 74 (8.22%) Senior
9 70 (7.78%) IT Analyst
10 69 (7.67%) Desktop Support
11 64 (7.11%) Desktop Engineer
11 64 (7.11%) Desktop Support Engineer
12 63 (7.00%) Site Engineer
13 60 (6.67%) Service Manager
14 57 (6.33%) Applications Support
15 48 (5.33%) IT Manager
16 43 (4.78%) IT Engineer
17 42 (4.67%) IT Support Analyst
18 41 (4.56%) Infrastructure Engineer
19 33 (3.67%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 14 (1.56%) CSS
1 14 (1.56%) HTML
2 10 (1.11%) JSON
2 10 (1.11%) LDAP
3 9 (1.00%) LAPP Stack
3 9 (1.00%) WebSphere MQ
4 8 (0.89%) FIX Protocol
4 8 (0.89%) REST
4 8 (0.89%) SOAP
5 7 (0.78%) XML
6 6 (0.67%) .NET
7 5 (0.56%) Elastic Stack
7 5 (0.56%) Middleware
8 4 (0.44%) EDI
8 4 (0.44%) OAuth
8 4 (0.44%) OpenTelemetry
9 3 (0.33%) OpenID
9 3 (0.33%) SAP Fiori
9 3 (0.33%) Web Services
10 2 (0.22%) AngularJS
Miscellaneous
1 74 (8.22%) Security Operations Centre
2 71 (7.89%) Cyber Threat
3 70 (7.78%) Operational Technology
4 68 (7.56%) Cyber Kill Chain
5 42 (4.67%) Management Information System
5 42 (4.67%) Onboarding
6 39 (4.33%) Driving Licence
7 30 (3.33%) Data Centre
8 24 (2.67%) CMDB
9 21 (2.33%) Product Ownership
10 16 (1.78%) Enterprise Software
11 13 (1.44%) Client/Server
12 12 (1.33%) Legacy Systems
12 12 (1.33%) Linux Command Line
12 12 (1.33%) Self-Motivation
13 11 (1.22%) Social Media
14 10 (1.11%) Hybrid Cloud
15 8 (0.89%) Cloud Native
15 8 (0.89%) Security Posture
15 8 (0.89%) Video Conferencing
Operating Systems
1 267 (29.67%) Windows
2 93 (10.33%) Windows 10
3 81 (9.00%) Windows Server
4 79 (8.78%) Linux
5 26 (2.89%) Unix
6 21 (2.33%) Apple iOS
7 20 (2.22%) Android
8 14 (1.56%) Red Hat Enterprise Linux
9 10 (1.11%) Mac OS
10 6 (0.67%) VMS
11 4 (0.44%) Windows Server 2016
12 2 (0.22%) Ubuntu
12 2 (0.22%) Windows Server 2012
13 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 298 (33.11%) Customer Service
2 277 (30.78%) ITSM
3 228 (25.33%) Continuous Improvement
4 191 (21.22%) Problem-Solving
5 169 (18.78%) Service Management
6 164 (18.22%) Mentoring
7 151 (16.78%) Coaching
8 145 (16.11%) Service Delivery
9 138 (15.33%) Cybersecurity
9 138 (15.33%) Roadmaps
10 137 (15.22%) Stakeholder Management
11 127 (14.11%) Performance Metrics
12 105 (11.67%) Analytics
13 99 (11.00%) Agile
14 98 (10.89%) Business Strategy
14 98 (10.89%) Change Management
15 96 (10.67%) Risk Management
16 95 (10.56%) Technology Roadmap
17 93 (10.33%) DevOps
18 89 (9.89%) Asset Management
Programming Languages
1 89 (9.89%) PowerShell
2 70 (7.78%) SQL
3 51 (5.67%) Python
4 25 (2.78%) Bash
4 25 (2.78%) JavaScript
5 11 (1.22%) Bicep
6 9 (1.00%) C#
7 6 (0.67%) T-SQL
8 4 (0.44%) R
9 3 (0.33%) Google Apps Script
9 3 (0.33%) Perl
10 1 (0.11%) Korn
10 1 (0.11%) PL/SQL
10 1 (0.11%) VB.NET
Qualifications
1 292 (32.44%) Degree
2 191 (21.22%) Microsoft Certification
3 145 (16.11%) AWS Certification
4 133 (14.78%) MCSE
5 123 (13.67%) Security Cleared
6 111 (12.33%) SC Cleared
7 60 (6.67%) CTC Cleared
8 45 (5.00%) ITIL Foundation Certificate
9 40 (4.44%) Cisco Certification
10 39 (4.33%) ITIL Certification
11 32 (3.56%) Azure Certification
12 30 (3.33%) CCNA
13 25 (2.78%) Computer Science Degree
14 22 (2.44%) CISSP
15 21 (2.33%) DBS Check
16 19 (2.11%) CCNP
17 18 (2.00%) BPSS Clearance
18 17 (1.89%) PMI Certification
19 16 (1.78%) PMP
20 15 (1.67%) Microsoft Certified Professional
Quality Assurance & Compliance
1 135 (15.00%) QA
2 121 (13.44%) SLA
3 111 (12.33%) ISO/IEC 27001
4 78 (8.67%) NIST
5 68 (7.56%) ISO/IEC 27005
6 39 (4.33%) Cyber Essentials
7 18 (2.00%) GDPR
8 13 (1.44%) Cyber Essentials PLUS
9 11 (1.22%) Data Quality
10 8 (0.89%) COBIT
10 8 (0.89%) GRC
11 4 (0.44%) Sarbanes-Oxley
11 4 (0.44%) SOC 2
12 3 (0.33%) PMO
13 2 (0.22%) Accessibility
13 2 (0.22%) ISO/IEC 19770
13 2 (0.22%) ISO/IEC 20000
13 2 (0.22%) NCSC
13 2 (0.22%) PCI DSS
14 1 (0.11%) ISO 22301
System Software
1 132 (14.67%) Active Directory
2 32 (3.56%) Hyper-V
3 31 (3.44%) VMware Infrastructure
4 20 (2.22%) Virtual Machines
5 14 (1.56%) Virtual Desktop
6 11 (1.22%) Docker
7 4 (0.44%) Veritas Cluster Server
8 3 (0.33%) Firmware
8 3 (0.33%) Microsoft Virtual Server
8 3 (0.33%) Virtual Servers
9 1 (0.11%) Citrix Hypervisor
9 1 (0.11%) vCloud
9 1 (0.11%) vSphere
Systems Management
1 83 (9.22%) Microsoft Intune
2 41 (4.56%) Terraform
3 24 (2.67%) SCCM
4 22 (2.44%) Ansible
5 14 (1.56%) Kubernetes
6 12 (1.33%) Grafana
7 11 (1.22%) Jamf Pro
8 10 (1.11%) Prometheus
9 6 (0.67%) Single Sign-On
10 5 (0.56%) SCOM
11 4 (0.44%) Autotask
11 4 (0.44%) PaperCut
12 3 (0.33%) Nagios
12 3 (0.33%) Puppet
13 2 (0.22%) Dell DRAC
14 1 (0.11%) Active Directory Federation Services
14 1 (0.11%) EMC NetWorker
14 1 (0.11%) Forefront Identity Manager
14 1 (0.11%) FortiGate
14 1 (0.11%) ZABBIX
Vendors
1 425 (47.22%) Microsoft
2 234 (26.00%) ServiceNow
3 114 (12.67%) Cisco
4 41 (4.56%) VMware
5 26 (2.89%) Apple
6 22 (2.44%) Meraki
7 20 (2.22%) Oracle
8 19 (2.11%) BMC
9 17 (1.89%) Red Hat
9 17 (1.89%) Remedy
9 17 (1.89%) Splunk
10 11 (1.22%) Mitel
10 11 (1.22%) Northgate
11 10 (1.11%) Citrix
11 10 (1.11%) Samsung
11 10 (1.11%) SAP
12 9 (1.00%) Google
12 9 (1.00%) IBM
12 9 (1.00%) Salesforce
12 9 (1.00%) Veeam