Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 12 February 2026, with comparisons to the same periods in the previous two years.

6 months to
12 Feb 2026
Same period 2025 Same period 2024
Rank 39 44 45
Rank change year-on-year +5 +1 +15
Permanent jobs citing ITIL 905 963 1,575
As % of all permanent jobs with remote/hybrid work options 5.56% 6.12% 5.73%
As % of the Processes & Methodologies category 6.43% 6.46% 6.19%
Number of salaries quoted 534 565 1,304
10th Percentile £29,313 £31,250 £30,075
25th Percentile £34,250 £40,988 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £67,500 £67,500 £64,847
90th Percentile £85,000 £81,150 £78,750
UK median annual salary £50,000 £51,251 £50,000
% change year-on-year -2.44% +2.50% +5.02%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,077 14,907 25,461
As % of all permanent jobs with a WFH option 86.44% 94.73% 92.65%
Number of salaries quoted 8,964 8,917 21,050
10th Percentile £30,325 £36,250 £34,500
25th Percentile £42,500 £47,500 £43,329
Median annual salary (50th Percentile) £60,000 £62,779 £57,965
Median % change year-on-year -4.43% +8.31% -7.26%
75th Percentile £80,000 £82,500 £77,500
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 12 February 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 82 (9.06%) SharePoint
2 62 (6.85%) Microsoft Exchange
3 12 (1.33%) Tomcat
3 12 (1.33%) WebSphere
3 12 (1.33%) WebSphere Application Server
4 6 (0.66%) Confluence
5 3 (0.33%) IIS
5 3 (0.33%) OpenStack
6 2 (0.22%) HCL Domino
6 2 (0.22%) HCL Notes
7 1 (0.11%) CMS
7 1 (0.11%) Oracle Workflow
Applications
1 228 (25.19%) Microsoft Office
2 29 (3.20%) Microsoft Excel
3 19 (2.10%) Microsoft Project
4 8 (0.88%) MS Visio
5 5 (0.55%) Microsoft PowerPoint
6 2 (0.22%) AutoCAD
7 1 (0.11%) Chatbot
Business Applications
1 19 (2.10%) Remedy ITSM
2 12 (1.33%) NEC Housing
3 7 (0.77%) SAP S/4HANA
4 5 (0.55%) Dynamics CRM
5 3 (0.33%) Oracle EBS
5 3 (0.33%) Sage 200
5 3 (0.33%) Sage 50
5 3 (0.33%) Sage CRM
6 2 (0.22%) Adaptiv
6 2 (0.22%) Dynamics AX
7 1 (0.11%) assyst
7 1 (0.11%) Elite 3E
7 1 (0.11%) Raiser’s Edge
7 1 (0.11%) SAP GRC
7 1 (0.11%) SAP IBP
7 1 (0.11%) SAP MII
7 1 (0.11%) SAP PP
7 1 (0.11%) Shopify
Cloud Services
1 391 (43.20%) Microsoft 365
2 234 (25.86%) Azure
3 203 (22.43%) AWS
4 153 (16.91%) Entra ID
5 43 (4.75%) Power Platform
6 32 (3.54%) SaaS
7 27 (2.98%) Azure DevOps
8 20 (2.21%) Azure Monitor
9 18 (1.99%) OneDrive
10 16 (1.77%) Mimecast
11 14 (1.55%) Dynamics 365
12 13 (1.44%) PowerApps
13 12 (1.33%) GCP
13 12 (1.33%) IaaS
13 12 (1.33%) PaaS
14 10 (1.10%) AWS CloudFormation
14 10 (1.10%) Datadog
15 9 (0.99%) Microsoft Purview
16 8 (0.88%) GitHub
16 8 (0.88%) Google Workspace
Communications & Networking
1 61 (6.74%) DNS
2 57 (6.30%) Firewall
3 54 (5.97%) VPN
4 41 (4.53%) WAN
5 36 (3.98%) DHCP
6 33 (3.65%) Wi-Fi
7 32 (3.54%) LAN
8 29 (3.20%) TCP/IP
9 25 (2.76%) SSL
10 23 (2.54%) VoIP
11 22 (2.43%) SD-WAN
11 22 (2.43%) VLAN
12 17 (1.88%) Network Security
13 11 (1.22%) Telnet
14 8 (0.88%) HTTP
15 7 (0.77%) IP Telephony
15 7 (0.77%) Structured Cabling
16 5 (0.55%) IPsec
16 5 (0.55%) Remote Desktop
16 5 (0.55%) Unified Communications
Database & Business Intelligence
1 32 (3.54%) Power BI
2 24 (2.65%) SQL Server
3 12 (1.33%) Azure SQL Database
3 12 (1.33%) DB2
3 12 (1.33%) PostgreSQL
4 5 (0.55%) NoSQL
5 4 (0.44%) Amazon RDS
5 4 (0.44%) MySQL
5 4 (0.44%) Oracle Database
5 4 (0.44%) Tableau
6 3 (0.33%) Crystal Reports
7 2 (0.22%) Data Lake
7 2 (0.22%) Oracle Reports
7 2 (0.22%) Relational Database
7 2 (0.22%) SAP HANA
7 2 (0.22%) SQL Server Integration Services
8 1 (0.11%) Data Warehouse
8 1 (0.11%) InfluxDB
8 1 (0.11%) Metadata
8 1 (0.11%) SQL Server Reporting Services
Development Applications
1 48 (5.30%) JIRA
2 8 (0.88%) GitLab
3 5 (0.55%) Jenkins
4 2 (0.22%) Rational Rhapsody
5 1 (0.11%) Visual Studio
General
1 469 (51.82%) Social Skills
2 156 (17.24%) Finance
3 119 (13.15%) French Language
4 95 (10.50%) Swedish Language
5 74 (8.18%) Analytical Skills
6 67 (7.40%) Back Office
7 56 (6.19%) Public Sector
8 44 (4.86%) Organisational Skills
9 39 (4.31%) Banking
10 37 (4.09%) Law
11 29 (3.20%) Inclusion and Diversity
12 24 (2.65%) Retail
13 22 (2.43%) Legal
14 17 (1.88%) Telecoms
15 15 (1.66%) Manufacturing
16 14 (1.55%) Documentation Skills
17 12 (1.33%) Presentation Skills
18 9 (0.99%) Influencing Skills
19 8 (0.88%) Front Office
19 8 (0.88%) Investment Banking
Job Titles
1 249 (27.51%) Analyst
2 151 (16.69%) Service Analyst
3 141 (15.58%) Service Desk Analyst
4 126 (13.92%) Support Engineer
5 103 (11.38%) Lead
6 80 (8.84%) Support Analyst
7 76 (8.40%) IT Support
8 71 (7.85%) Desktop Support
9 70 (7.73%) IT Analyst
10 66 (7.29%) Senior
11 63 (6.96%) Desktop Engineer
11 63 (6.96%) Desktop Support Engineer
11 63 (6.96%) Service Manager
12 62 (6.85%) Site Engineer
13 55 (6.08%) IT Manager
14 52 (5.75%) Applications Support
15 40 (4.42%) IT Support Analyst
16 39 (4.31%) IT Engineer
17 36 (3.98%) Infrastructure Engineer
18 31 (3.43%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 13 (1.44%) CSS
1 13 (1.44%) HTML
1 13 (1.44%) JSON
1 13 (1.44%) LDAP
2 12 (1.33%) LAPP Stack
2 12 (1.33%) WebSphere MQ
3 11 (1.22%) XML
4 8 (0.88%) FIX Protocol
5 6 (0.66%) EDI
5 6 (0.66%) REST
5 6 (0.66%) SOAP
6 5 (0.55%) Elastic Stack
6 5 (0.55%) Middleware
7 4 (0.44%) OpenTelemetry
7 4 (0.44%) SAP Fiori
7 4 (0.44%) Web Services
8 3 (0.33%) OAuth
9 2 (0.22%) .NET
9 2 (0.22%) AngularJS
9 2 (0.22%) OpenID
Miscellaneous
1 76 (8.40%) Security Operations Centre
2 71 (7.85%) Operational Technology
3 69 (7.62%) Cyber Threat
4 68 (7.51%) Cyber Kill Chain
5 44 (4.86%) Onboarding
6 43 (4.75%) Management Information System
7 35 (3.87%) Driving Licence
8 30 (3.31%) Data Centre
9 29 (3.20%) Product Ownership
10 24 (2.65%) CMDB
11 17 (1.88%) Enterprise Software
12 15 (1.66%) Linux Command Line
13 14 (1.55%) Legacy Systems
14 12 (1.33%) Client/Server
14 12 (1.33%) Security Posture
15 11 (1.22%) Social Media
16 10 (1.10%) Self-Motivation
17 9 (0.99%) Hybrid Cloud
18 8 (0.88%) Fixed Income
18 8 (0.88%) Video Conferencing
Operating Systems
1 271 (29.94%) Windows
2 94 (10.39%) Windows 10
3 82 (9.06%) Linux
4 78 (8.62%) Windows Server
5 29 (3.20%) Unix
6 16 (1.77%) Red Hat Enterprise Linux
7 15 (1.66%) Apple iOS
8 14 (1.55%) Android
9 11 (1.22%) Mac OS
10 7 (0.77%) VMS
11 4 (0.44%) Windows Server 2016
12 2 (0.22%) Ubuntu
12 2 (0.22%) Windows Server 2012
13 1 (0.11%) Windows Server 2019
Processes & Methodologies
1 304 (33.59%) Customer Service
2 288 (31.82%) ITSM
3 220 (24.31%) Continuous Improvement
4 179 (19.78%) Problem-Solving
5 175 (19.34%) Service Management
6 161 (17.79%) Mentoring
7 156 (17.24%) Coaching
8 149 (16.46%) Roadmaps
9 147 (16.24%) Service Delivery
10 141 (15.58%) Cybersecurity
11 136 (15.03%) Stakeholder Management
12 127 (14.03%) Performance Metrics
13 112 (12.38%) Analytics
14 105 (11.60%) Technology Roadmap
15 104 (11.49%) Asset Management
16 101 (11.16%) Business Strategy
17 98 (10.83%) Change Management
18 96 (10.61%) Risk Management
19 92 (10.17%) Agile
20 90 (9.94%) DevOps
Programming Languages
1 96 (10.61%) PowerShell
2 64 (7.07%) SQL
3 60 (6.63%) Python
4 31 (3.43%) Bash
5 24 (2.65%) JavaScript
6 11 (1.22%) Bicep
7 6 (0.66%) T-SQL
8 5 (0.55%) C#
9 4 (0.44%) Perl
9 4 (0.44%) R
10 2 (0.22%) Google Apps Script
10 2 (0.22%) Java
11 1 (0.11%) PL/SQL
11 1 (0.11%) VB.NET
Qualifications
1 288 (31.82%) Degree
2 186 (20.55%) Microsoft Certification
3 149 (16.46%) AWS Certification
4 132 (14.59%) MCSE
5 118 (13.04%) Security Cleared
6 107 (11.82%) SC Cleared
7 60 (6.63%) CTC Cleared
8 50 (5.52%) ITIL Foundation Certificate
9 44 (4.86%) Cisco Certification
10 41 (4.53%) ITIL Certification
11 35 (3.87%) Azure Certification
12 33 (3.65%) CCNA
13 25 (2.76%) CISSP
14 23 (2.54%) Computer Science Degree
15 22 (2.43%) CCNP
16 21 (2.32%) DBS Check
17 19 (2.10%) Network+ Certification
18 18 (1.99%) PMI Certification
19 16 (1.77%) BPSS Clearance
19 16 (1.77%) PMP
Quality Assurance & Compliance
1 138 (15.25%) QA
2 127 (14.03%) SLA
3 112 (12.38%) ISO/IEC 27001
4 79 (8.73%) NIST
5 68 (7.51%) ISO/IEC 27005
6 40 (4.42%) Cyber Essentials
7 16 (1.77%) GDPR
8 11 (1.22%) Cyber Essentials PLUS
9 9 (0.99%) COBIT
9 9 (0.99%) Data Quality
10 7 (0.77%) GRC
11 4 (0.44%) PMO
11 4 (0.44%) Sarbanes-Oxley
11 4 (0.44%) SOC 2
12 3 (0.33%) ISO 9001
13 2 (0.22%) Accessibility
13 2 (0.22%) ISO/IEC 19770
13 2 (0.22%) ISO/IEC 20000
13 2 (0.22%) NCSC
13 2 (0.22%) PCI DSS
System Software
1 136 (15.03%) Active Directory
2 34 (3.76%) VMware Infrastructure
3 33 (3.65%) Hyper-V
4 23 (2.54%) Virtual Machines
5 22 (2.43%) Virtual Desktop
6 10 (1.10%) Docker
7 4 (0.44%) Firmware
7 4 (0.44%) Veritas Cluster Server
8 3 (0.33%) Microsoft Virtual Server
8 3 (0.33%) Virtual Servers
9 2 (0.22%) vSphere
10 1 (0.11%) vCloud
Systems Management
1 82 (9.06%) Microsoft Intune
2 49 (5.41%) Terraform
3 27 (2.98%) SCCM
4 22 (2.43%) Ansible
5 13 (1.44%) Kubernetes
6 12 (1.33%) Jamf Pro
7 11 (1.22%) Grafana
8 10 (1.10%) Prometheus
9 5 (0.55%) Autotask
9 5 (0.55%) SCOM
10 4 (0.44%) PaperCut
10 4 (0.44%) Single Sign-On
11 3 (0.33%) Dell DRAC
11 3 (0.33%) Nagios
11 3 (0.33%) Puppet
12 1 (0.11%) Active Directory Federation Services
12 1 (0.11%) AirWatch
12 1 (0.11%) EMC NetWorker
12 1 (0.11%) FortiGate
12 1 (0.11%) ZABBIX
Vendors
1 418 (46.19%) Microsoft
2 236 (26.08%) ServiceNow
3 116 (12.82%) Cisco
4 44 (4.86%) VMware
5 24 (2.65%) Apple
6 22 (2.43%) BMC
6 22 (2.43%) Meraki
6 22 (2.43%) Oracle
7 20 (2.21%) Remedy
8 19 (2.10%) Red Hat
9 17 (1.88%) Splunk
10 14 (1.55%) Citrix
10 14 (1.55%) IBM
11 12 (1.33%) SAP
12 11 (1.22%) Mitel
12 11 (1.22%) Northgate
13 9 (0.99%) SolarWinds
13 9 (0.99%) Veeam
14 8 (0.88%) Google
14 8 (0.88%) Ubiquiti