Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 14 June 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Jun 2026
Same period 2025 Same period 2024
Rank 54 83 49
Rank change year-on-year +29 -34 +11
Permanent jobs citing ITIL 791 681 1,609
As % of all permanent jobs with remote/hybrid work options 4.00% 4.45% 4.67%
As % of the Processes & Methodologies category 4.88% 4.70% 5.23%
Number of salaries quoted 584 485 1,279
10th Percentile £30,821 £29,750 £31,250
25th Percentile £39,038 £37,170 £39,735
Median annual salary (50th Percentile) £55,000 £52,500 £53,150
Median % change year-on-year +4.76% -1.22% +1.24%
75th Percentile £70,188 £67,500 £64,375
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £50,000 £48,000
% change year-on-year +5.00% +4.17% -

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 16,218 14,474 30,737
As % of all permanent jobs with a WFH option 81.95% 94.61% 89.18%
Number of salaries quoted 11,673 8,396 23,766
10th Percentile £35,000 £29,913 £33,750
25th Percentile £45,000 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.73%
75th Percentile £80,000 £80,000 £75,000
90th Percentile £100,000 £105,000 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -9.69%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 14 June 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 87 (11.00%) SharePoint
2 49 (6.19%) Microsoft Exchange
3 7 (0.88%) Confluence
4 5 (0.63%) OpenStack
5 3 (0.38%) ArcGIS
5 3 (0.38%) CMS
5 3 (0.38%) SAS
6 2 (0.25%) Apache Airflow
7 1 (0.13%) IIS
Applications
1 124 (15.68%) Microsoft Office
2 18 (2.28%) Microsoft Excel
3 14 (1.77%) Microsoft Project
4 10 (1.26%) Microsoft PowerPoint
5 4 (0.51%) Windchill
6 2 (0.25%) MS Visio
7 1 (0.13%) Trello
Business Applications
1 9 (1.14%) NEC Housing
2 8 (1.01%) Remedy ITSM
3 3 (0.38%) Oracle EBS
3 3 (0.38%) SAP S/4HANA
4 2 (0.25%) Dynamics CRM
4 2 (0.25%) SAP ERP
4 2 (0.25%) SAP QM
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Elite 3E
5 1 (0.13%) OpenText VIM for SAP
5 1 (0.13%) Oracle Payables
5 1 (0.13%) SAP GRC
5 1 (0.13%) SAP IBP
5 1 (0.13%) SAP MII
5 1 (0.13%) SAP PP
Cloud Services
1 315 (39.82%) Microsoft 365
2 210 (26.55%) Azure
3 138 (17.45%) Entra ID
4 116 (14.66%) AWS
5 51 (6.45%) Power Platform
6 46 (5.82%) SaaS
7 30 (3.79%) OneDrive
8 22 (2.78%) PowerApps
9 15 (1.90%) Power Automate
10 12 (1.52%) Dynamics 365
11 10 (1.26%) AWS CloudFormation
11 10 (1.26%) Microsoft Purview
12 9 (1.14%) Azure Sentinel
12 9 (1.14%) Cloud Computing
13 8 (1.01%) Amazon EKS
13 8 (1.01%) Google Workspace
14 7 (0.88%) Mimecast
15 6 (0.76%) Azure DevOps
15 6 (0.76%) Cloudflare
15 6 (0.76%) Microsoft Copilot
Communications & Networking
1 50 (6.32%) Firewall
2 46 (5.82%) DNS
3 44 (5.56%) VPN
4 32 (4.05%) DHCP
5 31 (3.92%) Wi-Fi
6 30 (3.79%) WAN
7 25 (3.16%) LAN
8 24 (3.03%) TCP/IP
9 17 (2.15%) VoIP
10 15 (1.90%) Network Security
11 10 (1.26%) SD-WAN
12 9 (1.14%) VLAN
13 8 (1.01%) Broadband
14 6 (0.76%) SSL
14 6 (0.76%) Wireless
15 5 (0.63%) BGP
15 5 (0.63%) MPLS
15 5 (0.63%) Remote Desktop
16 4 (0.51%) Structured Cabling
17 3 (0.38%) Software-Defined Networking
Database & Business Intelligence
1 31 (3.92%) Power BI
2 26 (3.29%) SQL Server
3 12 (1.52%) Azure SQL Database
4 8 (1.01%) MySQL
4 8 (1.01%) Oracle Database
5 4 (0.51%) PostgreSQL
5 4 (0.51%) Relational Database
6 3 (0.38%) MongoDB
7 2 (0.25%) DynamoDB
7 2 (0.25%) InfluxDB
7 2 (0.25%) SAP HANA
8 1 (0.13%) Metadata
8 1 (0.13%) Oracle Exadata
8 1 (0.13%) RDBMS
8 1 (0.13%) Tableau
Development Applications
1 41 (5.18%) JIRA
2 12 (1.52%) GitLab
3 4 (0.51%) Eclipse
4 3 (0.38%) Atlassian Bamboo
4 3 (0.38%) Bitbucket
5 2 (0.25%) Cypress.io
5 2 (0.25%) Jenkins
5 2 (0.25%) Maven
5 2 (0.25%) Rational Rhapsody
5 2 (0.25%) SonarQube
6 1 (0.13%) Cucumber
6 1 (0.13%) Postman
6 1 (0.13%) REST Assured
General
1 411 (51.96%) Social Skills
2 127 (16.06%) Finance
3 83 (10.49%) Public Sector
4 79 (9.99%) Analytical Skills
5 51 (6.45%) Inclusion and Diversity
6 44 (5.56%) Back Office
6 44 (5.56%) French Language
7 31 (3.92%) Banking
8 28 (3.54%) Law
9 26 (3.29%) Influencing Skills
10 25 (3.16%) Manufacturing
10 25 (3.16%) Organisational Skills
11 23 (2.91%) Legal
12 20 (2.53%) Swedish Language
13 19 (2.40%) Retail
14 16 (2.02%) Games
15 9 (1.14%) Presentation Skills
16 8 (1.01%) Documentation Skills
17 6 (0.76%) Front Office
18 5 (0.63%) Advertising
Job Titles
1 163 (20.61%) Analyst
2 118 (14.92%) Support Engineer
3 90 (11.38%) Service Manager
4 86 (10.87%) Senior
5 85 (10.75%) Service Analyst
6 76 (9.61%) Service Desk Analyst
7 70 (8.85%) IT Manager
8 69 (8.72%) IT Support
9 65 (8.22%) Support Analyst
10 59 (7.46%) Applications Support
11 52 (6.57%) IT Engineer
11 52 (6.57%) Lead
12 51 (6.45%) Architect
13 45 (5.69%) Desktop Engineer
13 45 (5.69%) Desktop Support
13 45 (5.69%) Site Engineer
14 43 (5.44%) Desktop Support Engineer
14 43 (5.44%) Infrastructure Engineer
14 43 (5.44%) IT Services Manager
14 43 (5.44%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 16 (2.02%) REST
1 16 (2.02%) SOAP
2 10 (1.26%) .NET
3 7 (0.88%) CSS
3 7 (0.88%) HTML
4 5 (0.63%) Web Services
5 4 (0.51%) Middleware
5 4 (0.51%) OAuth
5 4 (0.51%) OpenID
5 4 (0.51%) SAP Fiori
5 4 (0.51%) YAML
6 3 (0.38%) AngularJS
6 3 (0.38%) OpenTelemetry
6 3 (0.38%) React
7 2 (0.25%) Gherkin
7 2 (0.25%) Jest
7 2 (0.25%) Kafka
7 2 (0.25%) Microsoft Graph
7 2 (0.25%) RabbitMQ
7 2 (0.25%) Spring Boot
Miscellaneous
1 31 (3.92%) Driving Licence
2 29 (3.67%) Data Centre
3 28 (3.54%) Cyberattack
4 25 (3.16%) Hybrid Cloud
5 22 (2.78%) CMDB
5 22 (2.78%) Onboarding
6 18 (2.28%) Management Information System
6 18 (2.28%) Self-Motivation
7 17 (2.15%) Product Ownership
8 11 (1.39%) Client/Server
8 11 (1.39%) Cloud Native
8 11 (1.39%) Enterprise Software
9 9 (1.14%) Analytical Mindset
9 9 (1.14%) Housing Association
10 8 (1.01%) Cyber Threat
10 8 (1.01%) Legacy Systems
10 8 (1.01%) PKI
11 6 (0.76%) Low-Code
11 6 (0.76%) Social Media
12 5 (0.63%) Security Operations Centre
Operating Systems
1 197 (24.91%) Windows
2 72 (9.10%) Windows 10
3 40 (5.06%) Linux
4 39 (4.93%) Windows Server
5 28 (3.54%) Android
6 23 (2.91%) Apple iOS
7 9 (1.14%) Unix
8 8 (1.01%) Mac OS
9 6 (0.76%) Red Hat Enterprise Linux
10 5 (0.63%) Windows Server 2016
10 5 (0.63%) Windows Server 2019
11 4 (0.51%) CentOS
12 3 (0.38%) Debian
12 3 (0.38%) VMS
13 1 (0.13%) AIX
13 1 (0.13%) Solaris
13 1 (0.13%) Ubuntu
Processes & Methodologies
1 250 (31.61%) Continuous Improvement
2 227 (28.70%) ITSM
3 223 (28.19%) Problem-Solving
4 212 (26.80%) Customer Service
5 191 (24.15%) Service Management
6 147 (18.58%) Service Delivery
7 119 (15.04%) Agile
8 113 (14.29%) Stakeholder Management
9 105 (13.27%) Cybersecurity
10 92 (11.63%) Mentoring
11 78 (9.86%) DevOps
12 76 (9.61%) Performance Metrics
13 75 (9.48%) Project Delivery
14 72 (9.10%) Stakeholder Engagement
15 69 (8.72%) Project Management
16 68 (8.60%) Change Management
17 63 (7.96%) Customer Experience
17 63 (7.96%) Roadmaps
18 62 (7.84%) Analytics
19 61 (7.71%) Coaching
Programming Languages
1 64 (8.09%) SQL
2 60 (7.59%) PowerShell
3 28 (3.54%) Python
4 17 (2.15%) JavaScript
5 15 (1.90%) Bash
6 10 (1.26%) C#
7 8 (1.01%) Clojure
7 8 (1.01%) Java
8 7 (0.88%) T-SQL
9 3 (0.38%) Bicep
9 3 (0.38%) Google Apps Script
9 3 (0.38%) Korn
9 3 (0.38%) RPG
9 3 (0.38%) Ruby
10 2 (0.25%) Groovy
10 2 (0.25%) Perl
10 2 (0.25%) TypeScript
11 1 (0.13%) Apex Code
11 1 (0.13%) PL/SQL
11 1 (0.13%) Shell Script
Qualifications
1 225 (28.45%) Degree
2 132 (16.69%) Security Cleared
3 111 (14.03%) Microsoft Certification
4 105 (13.27%) SC Cleared
5 78 (9.86%) AWS Certification
6 70 (8.85%) MCSE
7 42 (5.31%) DBS Check
8 40 (5.06%) Azure Certification
8 40 (5.06%) CTC Cleared
9 32 (4.05%) ITIL Certification
10 31 (3.92%) PMI Certification
11 29 (3.67%) Cisco Certification
11 29 (3.67%) PMP
12 22 (2.78%) DV Cleared
13 19 (2.40%) Computer Science Degree
14 18 (2.28%) BPSS Clearance
15 16 (2.02%) CCNA
16 14 (1.77%) ITIL Foundation Certificate
16 14 (1.77%) PRINCE2 Practitioner
17 13 (1.64%) A+ Certification
Quality Assurance & Compliance
1 99 (12.52%) SLA
2 95 (12.01%) QA
3 41 (5.18%) Cyber Essentials
4 39 (4.93%) ISO/IEC 27001
5 36 (4.55%) GDPR
6 29 (3.67%) NIST
7 22 (2.78%) Cyber Essentials PLUS
8 13 (1.64%) PCI DSS
9 9 (1.14%) Data Quality
9 9 (1.14%) ISO 9001
10 7 (0.88%) PMO
11 6 (0.76%) COBIT
12 5 (0.63%) GRC
12 5 (0.63%) ISO 22301
13 4 (0.51%) Def Stans
13 4 (0.51%) ISO 9000
13 4 (0.51%) ISO/IEC 15288
14 1 (0.13%) ISO 14001
14 1 (0.13%) ISO/IEC 20000
14 1 (0.13%) Sarbanes-Oxley
System Software
1 112 (14.16%) Active Directory
2 19 (2.40%) Hyper-V
3 18 (2.28%) VMware Infrastructure
4 9 (1.14%) BitLocker
4 9 (1.14%) Docker
5 6 (0.76%) Microsoft Virtual Server
5 6 (0.76%) Virtual Servers
5 6 (0.76%) vSphere
6 5 (0.63%) VMware ESXi
7 4 (0.51%) KVM
7 4 (0.51%) Virtual Desktop
7 4 (0.51%) VMware NSX
8 3 (0.38%) Slurm Workload Manager
8 3 (0.38%) Terminal Services
9 2 (0.25%) Citrix Hypervisor
9 2 (0.25%) Oracle RAC
10 1 (0.13%) Virtual Machines
Systems Management
1 82 (10.37%) Microsoft Intune
2 34 (4.30%) SCCM
3 26 (3.29%) Ansible
4 20 (2.53%) Terraform
5 18 (2.28%) Kubernetes
6 12 (1.52%) Grafana
7 8 (1.01%) Jamf Pro
7 8 (1.01%) Single Sign-On
8 7 (0.88%) Puppet
8 7 (0.88%) ZABBIX
9 6 (0.76%) Graylog
9 6 (0.76%) Prometheus
10 5 (0.63%) Autotask
10 5 (0.63%) vCenter Server
11 4 (0.51%) Proxmox
12 3 (0.38%) Check_MK
13 2 (0.25%) Active Directory Federation Services
13 2 (0.25%) Argo
13 2 (0.25%) HP Fortify
13 2 (0.25%) Salt
Vendors
1 365 (46.14%) Microsoft
2 188 (23.77%) ServiceNow
3 78 (9.86%) Cisco
4 24 (3.03%) VMware
5 19 (2.40%) Fortinet
5 19 (2.40%) Meraki
5 19 (2.40%) Oracle
6 17 (2.15%) Apple
7 14 (1.77%) SonicWALL
8 13 (1.64%) Splunk
9 12 (1.52%) Salesforce
10 11 (1.39%) IFS
10 11 (1.39%) SAP
10 11 (1.39%) Veeam
11 9 (1.14%) Citrix
11 9 (1.14%) Northgate
12 8 (1.01%) ConnectWise
12 8 (1.01%) Google
12 8 (1.01%) Remedy
12 8 (1.01%) Samsung