Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 9 July 2026, with comparisons to the same periods in the previous two years.

6 months to
9 Jul 2026
Same period 2025 Same period 2024
Rank 51 84 50
Rank change year-on-year +33 -34 +6
Permanent jobs citing ITIL 930 715 1,500
As % of all permanent jobs with remote/hybrid work options 4.39% 4.36% 4.60%
As % of the Processes & Methodologies category 5.29% 4.66% 5.17%
Number of salaries quoted 650 517 1,175
10th Percentile £30,750 £29,250 £31,250
25th Percentile £39,319 £36,250 £40,000
Median annual salary (50th Percentile) £55,000 £52,500 £52,777
Median % change year-on-year +4.76% -0.52% +0.53%
75th Percentile £72,500 £67,500 £65,000
90th Percentile £82,500 £86,250 £77,500
UK median annual salary £52,500 £47,500 £48,500
% change year-on-year +10.53% -2.06% -0.62%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,569 15,347 29,009
As % of all permanent jobs with a WFH option 82.87% 93.54% 89.03%
Number of salaries quoted 12,813 9,109 22,187
10th Percentile £35,000 £30,000 £33,250
25th Percentile £45,000 £41,250 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% -8.00%
75th Percentile £80,000 £78,750 £75,772
90th Percentile £100,000 £102,500 £95,000
UK median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -8.71%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 9 July 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 93 (10.00%) SharePoint
2 50 (5.38%) Microsoft Exchange
3 10 (1.08%) Confluence
4 4 (0.43%) OpenStack
5 3 (0.32%) ArcGIS
5 3 (0.32%) CMS
5 3 (0.32%) SAS
6 2 (0.22%) Apache Airflow
7 1 (0.11%) IIS
7 1 (0.11%) Oracle Workflow
Applications
1 140 (15.05%) Microsoft Office
2 26 (2.80%) Microsoft Excel
3 15 (1.61%) Microsoft Project
4 12 (1.29%) Microsoft PowerPoint
5 4 (0.43%) Windchill
6 3 (0.32%) Trello
7 2 (0.22%) MS Visio
Business Applications
1 20 (2.15%) Remedy ITSM
2 5 (0.54%) Dynamics CRM
3 3 (0.32%) Oracle EBS
3 3 (0.32%) SAP S/4HANA
4 2 (0.22%) Elite 3E
4 2 (0.22%) SAP ERP
4 2 (0.22%) SAP QM
5 1 (0.11%) Carpe Diem
5 1 (0.11%) NEC Housing
5 1 (0.11%) OpenText VIM for SAP
5 1 (0.11%) Oracle ERP
5 1 (0.11%) Oracle Financials
5 1 (0.11%) Oracle iProcurement
5 1 (0.11%) Oracle Payables
5 1 (0.11%) SAP GRC
5 1 (0.11%) SAP IBP
5 1 (0.11%) SAP MII
5 1 (0.11%) SAP PP
5 1 (0.11%) Shopify
5 1 (0.11%) Sparx Enterprise Architect
Cloud Services
1 338 (36.34%) Microsoft 365
2 284 (30.54%) Azure
3 180 (19.35%) Entra ID
4 156 (16.77%) AWS
5 85 (9.14%) SaaS
6 48 (5.16%) Power Platform
7 32 (3.44%) OneDrive
8 23 (2.47%) PowerApps
9 20 (2.15%) Microsoft Purview
10 16 (1.72%) Power Automate
11 14 (1.51%) Dynamics 365
12 10 (1.08%) AWS CloudFormation
13 9 (0.97%) Azure Sentinel
13 9 (0.97%) Google Workspace
14 8 (0.86%) Amazon EKS
14 8 (0.86%) Cloud Computing
15 7 (0.75%) GCP
15 7 (0.75%) Microsoft Copilot
16 6 (0.65%) Cloudflare
16 6 (0.65%) Mimecast
Communications & Networking
1 55 (5.91%) Firewall
2 49 (5.27%) VPN
3 48 (5.16%) DNS
4 37 (3.98%) DHCP
5 30 (3.23%) TCP/IP
5 30 (3.23%) Wi-Fi
6 28 (3.01%) WAN
7 24 (2.58%) LAN
8 16 (1.72%) Network Security
9 14 (1.51%) VoIP
10 12 (1.29%) Broadband
11 10 (1.08%) VLAN
11 10 (1.08%) Wireless
12 7 (0.75%) SD-WAN
13 5 (0.54%) Remote Desktop
14 4 (0.43%) BGP
14 4 (0.43%) MPLS
15 3 (0.32%) NAS
15 3 (0.32%) Software-Defined Networking
15 3 (0.32%) SSL
Database & Business Intelligence
1 28 (3.01%) Power BI
2 24 (2.58%) SQL Server
3 12 (1.29%) Azure SQL Database
4 10 (1.08%) MySQL
5 8 (0.86%) Oracle Database
6 4 (0.43%) PostgreSQL
6 4 (0.43%) Relational Database
7 3 (0.32%) MongoDB
8 2 (0.22%) DynamoDB
8 2 (0.22%) InfluxDB
8 2 (0.22%) SAP HANA
9 1 (0.11%) Metadata
9 1 (0.11%) Oracle BI Publisher
9 1 (0.11%) Oracle Exadata
9 1 (0.11%) RDBMS
9 1 (0.11%) Tableau
Development Applications
1 48 (5.16%) JIRA
2 11 (1.18%) GitLab
3 4 (0.43%) Atlassian Bamboo
3 4 (0.43%) Bitbucket
3 4 (0.43%) Eclipse
4 2 (0.22%) Cypress.io
4 2 (0.22%) Jenkins
4 2 (0.22%) Maven
4 2 (0.22%) Rational Rhapsody
4 2 (0.22%) SonarQube
5 1 (0.11%) Cucumber
5 1 (0.11%) Postman
5 1 (0.11%) REST Assured
General
1 488 (52.47%) Social Skills
2 150 (16.13%) Finance
3 96 (10.32%) Public Sector
4 90 (9.68%) Law
5 89 (9.57%) Analytical Skills
6 55 (5.91%) Legal
7 50 (5.38%) Inclusion and Diversity
8 44 (4.73%) Banking
9 40 (4.30%) Swedish Language
10 39 (4.19%) Back Office
11 38 (4.09%) Organisational Skills
12 35 (3.76%) French Language
13 31 (3.33%) Influencing Skills
14 24 (2.58%) Manufacturing
15 23 (2.47%) Games
16 17 (1.83%) Retail
17 10 (1.08%) Documentation Skills
18 7 (0.75%) Advertising
19 6 (0.65%) Presentation Skills
19 6 (0.65%) Telecoms
Job Titles
1 180 (19.35%) Analyst
2 124 (13.33%) IT Manager
3 120 (12.90%) Senior
4 119 (12.80%) Support Engineer
5 117 (12.58%) Service Manager
6 106 (11.40%) Service Analyst
7 96 (10.32%) Service Desk Analyst
8 81 (8.71%) IT Support
9 75 (8.06%) IT Services Manager
10 61 (6.56%) Support Analyst
11 60 (6.45%) Architect
12 58 (6.24%) IT Engineer
13 54 (5.81%) Applications Support
14 53 (5.70%) Lead
15 51 (5.48%) Senior Manager
16 50 (5.38%) IT Support Engineer
17 47 (5.05%) Infrastructure Engineer
18 46 (4.95%) IT Analyst
19 40 (4.30%) Desktop Engineer
19 40 (4.30%) Desktop Support
Libraries, Frameworks & Software Standards
1 33 (3.55%) Middleware
2 17 (1.83%) REST
2 17 (1.83%) SOAP
3 11 (1.18%) .NET
4 7 (0.75%) HTML
5 6 (0.65%) CSS
5 6 (0.65%) Web Services
6 4 (0.43%) OAuth
6 4 (0.43%) OpenID
6 4 (0.43%) SAP Fiori
6 4 (0.43%) YAML
7 3 (0.32%) EDI
7 3 (0.32%) React
8 2 (0.22%) AngularJS
8 2 (0.22%) Gherkin
8 2 (0.22%) JSON
8 2 (0.22%) Kafka
8 2 (0.22%) RabbitMQ
8 2 (0.22%) Spring Boot
8 2 (0.22%) WAMP
Miscellaneous
1 41 (4.41%) Cyber Threat
2 32 (3.44%) Cyberattack
2 32 (3.44%) Driving Licence
2 32 (3.44%) Onboarding
3 25 (2.69%) Hybrid Cloud
4 24 (2.58%) Data Centre
5 22 (2.37%) CMDB
6 21 (2.26%) Self-Motivation
7 19 (2.04%) Enterprise Software
7 19 (2.04%) Product Ownership
8 18 (1.94%) Management Information System
9 13 (1.40%) Cloud Native
10 11 (1.18%) Client/Server
10 11 (1.18%) Legacy Systems
11 9 (0.97%) Analytical Mindset
11 9 (0.97%) Housing Association
12 8 (0.86%) AS400
12 8 (0.86%) PKI
13 5 (0.54%) FMCG
13 5 (0.54%) Video Conferencing
Operating Systems
1 201 (21.61%) Windows
2 66 (7.10%) Windows 10
3 47 (5.05%) Windows Server
4 34 (3.66%) Linux
5 28 (3.01%) Android
6 23 (2.47%) Apple iOS
7 10 (1.08%) Mac OS
8 9 (0.97%) Unix
9 6 (0.65%) Red Hat Enterprise Linux
10 5 (0.54%) Windows Server 2016
10 5 (0.54%) Windows Server 2019
11 4 (0.43%) CentOS
12 3 (0.32%) Debian
12 3 (0.32%) VMS
13 1 (0.11%) AIX
13 1 (0.11%) Solaris
13 1 (0.11%) Ubuntu
Processes & Methodologies
1 311 (33.44%) Continuous Improvement
2 269 (28.92%) ITSM
3 265 (28.49%) Problem-Solving
4 226 (24.30%) Customer Service
5 208 (22.37%) Service Management
6 178 (19.14%) Service Delivery
7 163 (17.53%) Agile
8 149 (16.02%) Stakeholder Management
9 146 (15.70%) Mentoring
10 134 (14.41%) Cybersecurity
11 131 (14.09%) Stakeholder Engagement
12 124 (13.33%) Project Delivery
13 109 (11.72%) DevOps
14 91 (9.78%) PRINCE2
15 89 (9.57%) Change Management
15 89 (9.57%) Performance Metrics
16 79 (8.49%) Project Management
17 76 (8.17%) Information Security
18 75 (8.06%) Disaster Recovery
18 75 (8.06%) Incident Management
Programming Languages
1 67 (7.20%) PowerShell
2 61 (6.56%) SQL
3 28 (3.01%) JavaScript
4 26 (2.80%) Python
5 15 (1.61%) Bash
6 9 (0.97%) Java
7 8 (0.86%) Clojure
7 8 (0.86%) RPG
8 7 (0.75%) C#
9 5 (0.54%) T-SQL
10 3 (0.32%) Bicep
10 3 (0.32%) Korn
10 3 (0.32%) Ruby
11 2 (0.22%) Google Apps Script
11 2 (0.22%) Groovy
11 2 (0.22%) PL/SQL
11 2 (0.22%) TypeScript
12 1 (0.11%) Perl
12 1 (0.11%) Shell Script
12 1 (0.11%) VBScript
Qualifications
1 238 (25.59%) Degree
2 143 (15.38%) Security Cleared
3 120 (12.90%) Microsoft Certification
4 114 (12.26%) SC Cleared
5 87 (9.35%) AWS Certification
6 80 (8.60%) MCSE
7 73 (7.85%) ITIL Certification
8 64 (6.88%) CISSP
9 63 (6.77%) CISM
10 51 (5.48%) DBS Check
11 47 (5.05%) Azure Certification
12 38 (4.09%) A+ Certification
13 37 (3.98%) Network+ Certification
13 37 (3.98%) PMI Certification
14 36 (3.87%) PMP
15 35 (3.76%) CTC Cleared
16 27 (2.90%) Cisco Certification
17 23 (2.47%) DV Cleared
18 22 (2.37%) PRINCE2 Practitioner
19 19 (2.04%) BPSS Clearance
Quality Assurance & Compliance
1 110 (11.83%) QA
2 104 (11.18%) SLA
3 57 (6.13%) NIST
4 54 (5.81%) Cyber Essentials
5 51 (5.48%) ISO/IEC 27001
6 42 (4.52%) GDPR
7 36 (3.87%) ISO 22301
8 24 (2.58%) Cyber Essentials PLUS
9 17 (1.83%) PCI DSS
10 12 (1.29%) ISO 9001
11 9 (0.97%) PMO
12 6 (0.65%) Data Quality
13 5 (0.54%) COBIT
13 5 (0.54%) ISO/IEC 20000
14 4 (0.43%) Def Stans
14 4 (0.43%) GRC
14 4 (0.43%) ISO 9000
14 4 (0.43%) ISO/IEC 15288
15 2 (0.22%) Sarbanes-Oxley
16 1 (0.11%) ISO 14001
System Software
1 151 (16.24%) Active Directory
2 28 (3.01%) Hyper-V
3 20 (2.15%) VMware Infrastructure
4 9 (0.97%) BitLocker
5 8 (0.86%) Docker
6 6 (0.65%) vSphere
7 5 (0.54%) Microsoft Virtual Server
7 5 (0.54%) Virtual Servers
7 5 (0.54%) VMware ESXi
8 4 (0.43%) KVM
8 4 (0.43%) Slurm Workload Manager
8 4 (0.43%) Virtual Desktop
8 4 (0.43%) Virtual Machines
8 4 (0.43%) VMware NSX
9 3 (0.32%) Terminal Services
10 2 (0.22%) Citrix Hypervisor
10 2 (0.22%) Oracle RAC
11 1 (0.11%) GPFS
11 1 (0.11%) Lustre
Systems Management
1 128 (13.76%) Microsoft Intune
2 35 (3.76%) SCCM
3 27 (2.90%) Ansible
4 21 (2.26%) Terraform
5 18 (1.94%) Kubernetes
6 14 (1.51%) Grafana
7 10 (1.08%) ZABBIX
8 7 (0.75%) Jamf Pro
8 7 (0.75%) Single Sign-On
9 6 (0.65%) Graylog
9 6 (0.65%) Puppet
10 5 (0.54%) Prometheus
10 5 (0.54%) vCenter Server
11 4 (0.43%) Autotask
11 4 (0.43%) Proxmox
11 4 (0.43%) Systems Management Server (SMS)
12 3 (0.32%) Check_MK
13 2 (0.22%) Argo
13 2 (0.22%) HP Fortify
13 2 (0.22%) Salt
Vendors
1 437 (46.99%) Microsoft
2 228 (24.52%) ServiceNow
3 70 (7.53%) Cisco
4 27 (2.90%) CyberArk
5 25 (2.69%) VMware
6 20 (2.15%) Fortinet
6 20 (2.15%) Oracle
6 20 (2.15%) Remedy
7 18 (1.94%) Meraki
8 17 (1.83%) Apple
8 17 (1.83%) SonicWALL
9 15 (1.61%) BMC
10 12 (1.29%) SAP
11 11 (1.18%) Citrix
11 11 (1.18%) Splunk
11 11 (1.18%) Veeam
12 10 (1.08%) IFS
12 10 (1.08%) Salesforce
13 9 (0.97%) ConnectWise
13 9 (0.97%) Google