Hybrid/Remote ITIL Job Trends

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITIL skills. It covers permanent job vacancies from the 6 months leading up to 25 September 2026, with comparisons to the same periods in the previous two years.

6 months to
25 Sep 2026
Same period 2025 Same period 2024
Rank 58 81 46
Rank change year-on-year +23 -35 +4
Permanent jobs citing ITIL 1,068 720 1,159
As % of all permanent jobs with remote/hybrid work options 4.32% 4.37% 5.03%
As % of the Processes & Methodologies category 5.32% 4.68% 5.73%
Number of salaries quoted 683 525 635
10th Percentile £29,300 £29,750 £31,250
25th Percentile £40,000 £35,000 £39,110
Median annual salary (50th Percentile) £55,000 £52,500 £53,000
Median % change year-on-year +4.76% -0.94% -0.47%
75th Percentile £75,000 £67,500 £63,750
90th Percentile £88,750 £97,500 £78,250
UK median annual salary £52,500 £45,285 £50,000
% change year-on-year +15.93% -9.43% -2.20%

All Process & Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 20,059 15,400 20,238
As % of all permanent jobs with a WFH option 81.18% 93.41% 87.87%
Number of salaries quoted 14,331 8,552 12,205
10th Percentile £34,000 £30,000 £35,500
25th Percentile £44,972 £40,537 £45,000
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - -4.00%
75th Percentile £80,000 £78,750 £80,000
90th Percentile £100,000 £100,000 £100,000
UK median annual salary £60,000 £55,000 £57,560
% change year-on-year +9.09% -4.45% -4.07%

ITIL
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ITIL and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITIL job vacancy trend for remote/hybrid jobs

ITIL
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ITIL.

Salary distribution trend for jobs with remote/hybrid work options citing ITIL

ITIL
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ITIL over the 6 months to 25 September 2026.

ITIL salary histogram for jobs with remote/hybrid work options

ITIL
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 99 (9.27%) SharePoint
2 51 (4.78%) Microsoft Exchange
3 13 (1.22%) Confluence
4 3 (0.28%) IIS
4 3 (0.28%) SAS
5 2 (0.19%) CMS
5 2 (0.19%) OpenStack
5 2 (0.19%) Oracle Workflow
6 1 (0.094%) Apache Airflow
Applications
1 97 (9.08%) Microsoft Office
2 27 (2.53%) Microsoft Excel
3 14 (1.31%) Microsoft Project
4 12 (1.12%) Microsoft PowerPoint
5 4 (0.37%) Windchill
6 3 (0.28%) Trello
7 2 (0.19%) MS Visio
Business Applications
1 29 (2.72%) Remedy ITSM
2 8 (0.75%) Dynamics CRM
3 6 (0.56%) Shopify
3 6 (0.56%) Workday HCM
4 4 (0.37%) Payment Gateway
4 4 (0.37%) Primavera
5 3 (0.28%) Maximo
6 2 (0.19%) Carpe Diem
6 2 (0.19%) Dynamics NAV
6 2 (0.19%) Elite 3E
6 2 (0.19%) Oracle Financials
6 2 (0.19%) Oracle iProcurement
6 2 (0.19%) SAP ERP
6 2 (0.19%) SAP QM
7 1 (0.094%) OpenText VIM for SAP
7 1 (0.094%) Oracle EBS
7 1 (0.094%) Oracle ERP
7 1 (0.094%) Sage 200
7 1 (0.094%) Sparx Enterprise Architect
7 1 (0.094%) SystmOne
Cloud Services
1 314 (29.40%) Azure
2 284 (26.59%) Microsoft 365
3 177 (16.57%) AWS
4 165 (15.45%) Entra ID
5 137 (12.83%) SaaS
6 64 (5.99%) Power Platform
7 41 (3.84%) OneDrive
8 25 (2.34%) Dynamics 365
8 25 (2.34%) PowerApps
9 23 (2.15%) Power Automate
10 22 (2.06%) Microsoft Purview
11 18 (1.69%) GCP
12 12 (1.12%) Datadog
13 10 (0.94%) GitHub
14 9 (0.84%) Microsoft Copilot
15 8 (0.75%) Azure Sentinel
15 8 (0.75%) IaaS
15 8 (0.75%) PaaS
16 7 (0.66%) AWS CloudFormation
16 7 (0.66%) Google Workspace
Communications & Networking
1 73 (6.84%) Firewall
2 48 (4.49%) DNS
2 48 (4.49%) VPN
3 42 (3.93%) DHCP
4 33 (3.09%) TCP/IP
4 33 (3.09%) WAN
5 31 (2.90%) LAN
5 31 (2.90%) Network Security
6 27 (2.53%) Wi-Fi
7 16 (1.50%) Wireless
8 15 (1.40%) VLAN
9 11 (1.03%) Unified Communications
10 9 (0.84%) IP Telephony
11 6 (0.56%) BGP
11 6 (0.56%) MPLS
11 6 (0.56%) VoIP
12 5 (0.47%) SD-WAN
13 4 (0.37%) Cisco ISE
13 4 (0.37%) Cisco Nexus
13 4 (0.37%) Software-Defined Networking
Database & Business Intelligence
1 39 (3.65%) Power BI
2 19 (1.78%) SQL Server
3 10 (0.94%) Azure SQL Database
4 9 (0.84%) Oracle Database
5 5 (0.47%) MySQL
6 3 (0.28%) GIS
6 3 (0.28%) PostgreSQL
6 3 (0.28%) Relational Database
7 2 (0.19%) BusinessObjects
7 2 (0.19%) DynamoDB
7 2 (0.19%) Oracle BI Publisher
8 1 (0.094%) Big Data
8 1 (0.094%) MongoDB
8 1 (0.094%) Oracle Exadata
8 1 (0.094%) RDBMS
Development Applications
1 74 (6.93%) JIRA
2 8 (0.75%) GitLab
3 4 (0.37%) Atlassian Bamboo
3 4 (0.37%) Bitbucket
3 4 (0.37%) Eclipse
4 2 (0.19%) Cypress.io
4 2 (0.19%) Git
4 2 (0.19%) Jenkins
4 2 (0.19%) Maven
4 2 (0.19%) SonarQube
5 1 (0.094%) Artifactory
5 1 (0.094%) Cucumber
5 1 (0.094%) Postman
5 1 (0.094%) REST Assured
General
1 564 (52.81%) Social Skills
2 231 (21.63%) Finance
3 141 (13.20%) Analytical Skills
4 112 (10.49%) Public Sector
5 104 (9.74%) Law
6 87 (8.15%) Legal
7 63 (5.90%) Banking
8 61 (5.71%) Organisational Skills
9 58 (5.43%) Influencing Skills
10 48 (4.49%) Swedish Language
11 43 (4.03%) Inclusion and Diversity
12 36 (3.37%) Manufacturing
13 34 (3.18%) Telecoms
14 28 (2.62%) Retail
15 23 (2.15%) Presentation Skills
16 19 (1.78%) Games
17 16 (1.50%) French Language
18 15 (1.40%) Aerospace
19 14 (1.31%) Documentation Skills
20 11 (1.03%) Advertising
Job Titles
1 213 (19.94%) Analyst
2 182 (17.04%) IT Manager
3 169 (15.82%) Senior
4 163 (15.26%) Service Manager
5 118 (11.05%) IT Services Manager
6 98 (9.18%) Service Analyst
7 95 (8.90%) Support Analyst
8 89 (8.33%) Senior Manager
9 87 (8.15%) IT Support
10 82 (7.68%) Service Desk Analyst
11 70 (6.55%) Lead
12 62 (5.81%) Architect
13 59 (5.52%) Support Engineer
14 49 (4.59%) Resilience Manager
15 47 (4.40%) IT Analyst
16 46 (4.31%) IT Engineer
17 43 (4.03%) IT Support Engineer
18 42 (3.93%) Applications Support
19 39 (3.65%) Infrastructure Engineer
20 36 (3.37%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 51 (4.78%) Middleware
2 28 (2.62%) Terraform
3 14 (1.31%) REST
3 14 (1.31%) SOAP
4 6 (0.56%) .NET
4 6 (0.56%) Web Services
5 4 (0.37%) EDI
5 4 (0.37%) OAuth
5 4 (0.37%) OpenID
6 3 (0.28%) AngularJS
6 3 (0.28%) React
7 2 (0.19%) 802.1X
7 2 (0.19%) CSS
7 2 (0.19%) Gherkin
7 2 (0.19%) HTML
7 2 (0.19%) Jest
7 2 (0.19%) Microsoft Graph
7 2 (0.19%) SAP Fiori
7 2 (0.19%) Spring Boot
7 2 (0.19%) XML
Miscellaneous
1 55 (5.15%) Management Information System
2 53 (4.96%) Cyber Threat
3 44 (4.12%) Onboarding
4 41 (3.84%) Data Centre
5 39 (3.65%) Self-Motivation
6 32 (3.00%) Driving Licence
7 30 (2.81%) CMDB
7 30 (2.81%) Enterprise Software
8 19 (1.78%) Cyberattack
8 19 (1.78%) Hybrid Cloud
9 18 (1.69%) Product Ownership
10 12 (1.12%) Operational Technology
11 9 (0.84%) CCTV
11 9 (0.84%) Cloud Native
11 9 (0.84%) Greenfield Project
11 9 (0.84%) Legacy Systems
12 8 (0.75%) Analytical Mindset
12 8 (0.75%) AS400
12 8 (0.75%) Client/Server
12 8 (0.75%) PKI
Operating Systems
1 173 (16.20%) Windows
2 62 (5.81%) Windows Server
3 34 (3.18%) Linux
4 24 (2.25%) Windows 10
5 14 (1.31%) Android
6 13 (1.22%) Mac OS
7 12 (1.12%) Apple iOS
8 5 (0.47%) Red Hat Enterprise Linux
8 5 (0.47%) Unix
8 5 (0.47%) Windows Server 2016
8 5 (0.47%) Windows Server 2019
9 3 (0.28%) AIX
9 3 (0.28%) CentOS
9 3 (0.28%) Solaris
10 2 (0.19%) Debian
10 2 (0.19%) VMS
10 2 (0.19%) Windows Server 2012
11 1 (0.094%) Ubuntu
Processes & Methodologies
1 388 (36.33%) Continuous Improvement
2 334 (31.27%) ITSM
3 315 (29.49%) Service Management
4 294 (27.53%) Problem-Solving
5 239 (22.38%) Customer Service
6 234 (21.91%) Stakeholder Management
7 207 (19.38%) Stakeholder Engagement
8 202 (18.91%) Agile
9 201 (18.82%) Service Delivery
10 192 (17.98%) Mentoring
11 170 (15.92%) Project Delivery
12 164 (15.36%) Cybersecurity
13 141 (13.20%) Change Management
14 139 (13.01%) AI
15 138 (12.92%) PRINCE2
16 134 (12.55%) Information Security
17 121 (11.33%) Collaborative Working
18 108 (10.11%) DevOps
19 105 (9.83%) Incident Management
20 103 (9.64%) Business Continuity
Programming Languages
1 84 (7.87%) PowerShell
2 58 (5.43%) SQL
3 29 (2.72%) Python
4 21 (1.97%) JavaScript
5 13 (1.22%) Bash
6 9 (0.84%) Java
7 8 (0.75%) Clojure
7 8 (0.75%) RPG
8 6 (0.56%) Bicep
8 6 (0.56%) T-SQL
9 3 (0.28%) PL/SQL
9 3 (0.28%) Ruby
10 2 (0.19%) C#
10 2 (0.19%) Google Apps Script
10 2 (0.19%) Groovy
10 2 (0.19%) TypeScript
11 1 (0.094%) Apex Code
11 1 (0.094%) Korn
11 1 (0.094%) Kusto Query Language
11 1 (0.094%) VBScript
Qualifications
1 238 (22.28%) Degree
2 131 (12.27%) Security Cleared
3 116 (10.86%) CISSP
4 114 (10.67%) CISM
5 109 (10.21%) ITIL Certification
6 98 (9.18%) Microsoft Certification
7 95 (8.90%) SC Cleared
8 77 (7.21%) AWS Certification
9 71 (6.65%) MCSE
10 63 (5.90%) DBS Check
11 62 (5.81%) A+ Certification
12 60 (5.62%) Network+ Certification
13 52 (4.87%) Azure Certification
14 47 (4.40%) PMP
15 43 (4.03%) Cisco Certification
16 42 (3.93%) PMI Certification
17 34 (3.18%) DV Cleared
18 33 (3.09%) Computer Science Degree
19 28 (2.62%) CCNA
20 23 (2.15%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 103 (9.64%) SLA
2 92 (8.61%) QA
3 74 (6.93%) NIST
4 56 (5.24%) ISO 22301
5 54 (5.06%) Cyber Essentials
6 51 (4.78%) ISO/IEC 27001
7 49 (4.59%) GDPR
8 20 (1.87%) Cyber Essentials PLUS
9 18 (1.69%) COBIT
9 18 (1.69%) PCI DSS
10 16 (1.50%) ISO/IEC 20000
11 14 (1.31%) ISO 9001
12 13 (1.22%) PMO
13 12 (1.12%) Data Quality
14 7 (0.66%) GxP
15 6 (0.56%) Accessibility
16 5 (0.47%) GRC
16 5 (0.47%) Sarbanes-Oxley
17 4 (0.37%) ISO 9000
17 4 (0.37%) ISO/IEC 15288
System Software
1 181 (16.95%) Active Directory
2 41 (3.84%) Hyper-V
3 35 (3.28%) VMware Infrastructure
4 10 (0.94%) Virtual Desktop
5 7 (0.66%) VMware NSX
5 7 (0.66%) vSphere
6 6 (0.56%) BitLocker
6 6 (0.56%) Virtual Machines
7 5 (0.47%) Docker
8 4 (0.37%) KVM
9 3 (0.28%) Microsoft Virtual Server
9 3 (0.28%) Slurm Workload Manager
9 3 (0.28%) Virtual Servers
9 3 (0.28%) VMware ESXi
10 2 (0.19%) Terminal Services
11 1 (0.094%) Citrix Hypervisor
11 1 (0.094%) GPFS
11 1 (0.094%) Lustre
11 1 (0.094%) Oracle RAC
Systems Management
1 150 (14.04%) Microsoft Intune
2 34 (3.18%) Ansible
3 32 (3.00%) SCCM
4 21 (1.97%) Grafana
5 14 (1.31%) Kubernetes
6 11 (1.03%) ZABBIX
7 7 (0.66%) FortiGate
7 7 (0.66%) Jamf Pro
8 6 (0.56%) Graylog
8 6 (0.56%) Single Sign-On
8 6 (0.56%) Systems Management Server (SMS)
9 4 (0.37%) Autotask
9 4 (0.37%) Prometheus
9 4 (0.37%) Proxmox
9 4 (0.37%) vCenter Server
10 3 (0.28%) Puppet
11 2 (0.19%) Data Guard
11 2 (0.19%) HP Fortify
11 2 (0.19%) NetBackup
12 1 (0.094%) Oracle RMAN
Vendors
1 426 (39.89%) Microsoft
2 225 (21.07%) ServiceNow
3 55 (5.15%) CyberArk
4 50 (4.68%) VMware
5 38 (3.56%) Cisco
6 30 (2.81%) Remedy
7 26 (2.43%) SonicWALL
8 24 (2.25%) Fortinet
9 23 (2.15%) YouTube
10 20 (1.87%) BMC
11 19 (1.78%) Oracle
12 17 (1.59%) Dynatrace
13 16 (1.50%) Mitel
14 13 (1.22%) Apple
15 12 (1.12%) Workday
16 11 (1.03%) Google
16 11 (1.03%) SAP
16 11 (1.03%) Veeam
17 10 (0.94%) Meraki
17 10 (0.94%) WatchGuard