Period
to 21 August 2017

The median annual salary for a 1st/2nd Line Support Analyst was £26,500 in advertised job vacancies during the 6 months to 21 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Analyst
UK
6 months to
21 Aug 2017
Same period 2016 Same period 2015
Rank 901 950 978
Rank change year-on-year +49 +28 -27
Permanent jobs requiring a 1st/2nd Line Support Analyst 286 311 324
As % of all permanent IT jobs advertised in the UK 0.16% 0.16% 0.15%
As % of the Job Titles category 0.17% 0.16% 0.15%
Number of salaries quoted 265 296 292
UK median annual salary £26,500 £25,000 £25,000
Median salary % change year-on-year +6.00% - +4.17%
10th Percentile £21,250 £19,625 £19,000
90th Percentile £34,250 £33,750 £33,750
UK excluding London median annual salary £24,000 £23,000 £22,500
% change year-on-year +4.35% +2.22% -

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 168775 190147 210577
As % of all permanent IT job vacancies advertised in the UK 95.89% 96.49% 96.47%
Number of salaries quoted 136047 159941 173454
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

1st/2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support Analyst.

Salary trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support Analyst over the 6 months to 21 August 2017.

Salary histogram for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 6 months to 21 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +59 282 £26,500 +6.00% 13
London +70 155 £30,000 +7.14% 3
UK excluding London +36 129 £24,000 +4.35% 10
South East +48 54 £25,000 +6.38% 7
North of England -8 40 £24,000 +9.09% 1
Yorkshire +28 28 £24,000 +7.87% 1
Midlands +33 15 £23,000 -8.00% 1
South West +2 12 £23,500 +4.44% 1
North West -23 12 £22,000 +7.32%
East Midlands +35 8 £23,000 +12.20% 1
West Midlands +9 7 £23,500 -6.00%
East of England -9 6 £23,000 +9.52%
Scotland - 2 £26,115 -

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 August 2017, 1st/2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support Analyst in the job title.

1 220 (76.92%) Windows
2 170 (59.44%) Active Directory
3 124 (43.36%) Microsoft
4 116 (40.56%) Windows 7
5 113 (39.51%) Microsoft Office
6 73 (25.52%) MS Exchange
7 67 (23.43%) Citrix
8 56 (19.58%) ITIL
9 55 (19.23%) Windows Server
10 49 (17.13%) Finance
11 48 (16.78%) SQL
11 48 (16.78%) Windows 10
12 45 (15.73%) Office 365
12 45 (15.73%) Law
13 40 (13.99%) Blackberry
14 34 (11.89%) Blackberry Enterprise Server
14 34 (11.89%) iManage
15 28 (9.79%) VPN
15 28 (9.79%) DNS
16 27 (9.44%) LAN
17 26 (9.09%) DHCP
17 26 (9.09%) Legal
18 25 (8.74%) SharePoint
19 22 (7.69%) WAN
20 20 (6.99%) Windows Server 2008
20 20 (6.99%) SLA
21 19 (6.64%) TCP/IP
21 19 (6.64%) Android
21 19 (6.64%) Time Management
21 19 (6.64%) Apple iOS

1st/2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (25.52%) MS Exchange
2 34 (11.89%) Blackberry Enterprise Server
3 25 (8.74%) SharePoint
4 16 (5.59%) Exchange Server 2010
5 14 (4.90%) Exchange Server 2007
5 14 (4.90%) Site Server
6 10 (3.50%) IIS
7 4 (1.40%) Skype for Business
8 1 (0.35%) Confluence
8 1 (0.35%) Exchange Server 2003
8 1 (0.35%) Exchange Server 2013
8 1 (0.35%) JBoss
8 1 (0.35%) SharePoint 2010
Applications
1 113 (39.51%) Microsoft Office
2 13 (4.55%) Microsoft Excel
3 7 (2.45%) Microsoft PowerPoint
4 3 (1.05%) Adobe Creative Suite
5 2 (0.70%) AutoCAD
5 2 (0.70%) Revit
Business Applications
1 3 (1.05%) Payment Gateway
2 1 (0.35%) Dynamics AX
2 1 (0.35%) Dynamics CRM
Cloud Services
1 45 (15.73%) Office 365
2 6 (2.10%) SaaS
3 5 (1.75%) Microsoft Azure
4 3 (1.05%) OneDrive
5 2 (0.70%) G Suite
Communications & Networking
1 28 (9.79%) DNS
1 28 (9.79%) VPN
2 27 (9.44%) LAN
3 26 (9.09%) DHCP
4 22 (7.69%) WAN
5 19 (6.64%) TCP/IP
6 17 (5.94%) Internet
6 17 (5.94%) VoIP
7 8 (2.80%) FTP
7 8 (2.80%) Wi-Fi
8 6 (2.10%) SMTP
9 5 (1.75%) Firewall
9 5 (1.75%) Remote Desktop
9 5 (1.75%) Skype
9 5 (1.75%) SNMP
10 3 (1.05%) IP Telephony
10 3 (1.05%) Wireless
11 1 (0.35%) Cisco ASA
11 1 (0.35%) POP3
11 1 (0.35%) SAN
Database & Business Intelligence
1 15 (5.24%) SQL Server
2 8 (2.80%) Crystal Reports
2 8 (2.80%) SQL Server Reporting Services
3 6 (2.10%) Data Warehouse
4 3 (1.05%) BusinessObjects
4 3 (1.05%) SQL Server Integration Services
5 1 (0.35%) Oracle Database
5 1 (0.35%) SQL Server 2005
5 1 (0.35%) SQL Server 2008
Development Applications
1 4 (1.40%) JIRA
2 2 (0.70%) Eclipse
3 1 (0.35%) Visual Studio
General
1 49 (17.13%) Finance
2 45 (15.73%) Law
3 26 (9.09%) Legal
4 14 (4.90%) Retail
5 7 (2.45%) Banking
5 7 (2.45%) Billing
6 4 (1.40%) Telecoms
7 3 (1.05%) Advertising
7 3 (1.05%) Automotive
7 3 (1.05%) Games
7 3 (1.05%) Manufacturing
8 2 (0.70%) Marketing
9 1 (0.35%) Back Office
9 1 (0.35%) Front Office
9 1 (0.35%) International Banking
Libraries, Frameworks & Software Standards
1 3 (1.05%) CSS
1 3 (1.05%) HTML
2 1 (0.35%) .NET
2 1 (0.35%) FIX Protocol
2 1 (0.35%) Middleware
2 1 (0.35%) PRADO
Miscellaneous
1 40 (13.99%) Blackberry
2 14 (4.90%) iPad
2 14 (4.90%) User Experience
3 10 (3.50%) Analytical Skills
4 9 (3.15%) Computer Science
4 9 (3.15%) iPhone
5 8 (2.80%) Video Conferencing
6 6 (2.10%) Smartphone
7 3 (1.05%) FMCG
7 3 (1.05%) RSA SecurID
8 2 (0.70%) Apple TV
8 2 (0.70%) CCTV
9 1 (0.35%) Driving Licence
9 1 (0.35%) Fintech
9 1 (0.35%) Fixed Income
9 1 (0.35%) Management Information System
Operating Systems
1 220 (76.92%) Windows
2 116 (40.56%) Windows 7
3 55 (19.23%) Windows Server
4 48 (16.78%) Windows 10
5 20 (6.99%) Windows Server 2008
6 19 (6.64%) Android
6 19 (6.64%) Apple iOS
7 17 (5.94%) Windows 8
8 10 (3.50%) Windows Server 2012
9 8 (2.80%) Windows XP
10 7 (2.45%) Mac OS X
11 2 (0.70%) Linux
11 2 (0.70%) Windows Server 2003
11 2 (0.70%) Windows Vista
12 1 (0.35%) Unix
12 1 (0.35%) Windows 2000
12 1 (0.35%) Windows Mobile
Processes & Methodologies
1 56 (19.58%) ITIL
2 19 (6.64%) Time Management
3 17 (5.94%) Project Management
4 16 (5.59%) Asset Management
5 11 (3.85%) Incident Management
6 9 (3.15%) Document Management
7 8 (2.80%) Workflow
8 7 (2.45%) Change Management
9 6 (2.10%) Contract Management
9 6 (2.10%) Problem Management
9 6 (2.10%) SDLC
9 6 (2.10%) Wealth Management
10 5 (1.75%) Analytics
10 5 (1.75%) Workflow Management
11 4 (1.40%) Data Analytics
11 4 (1.40%) ERP
11 4 (1.40%) Logistics
11 4 (1.40%) Mentoring
12 3 (1.05%) CRM
12 3 (1.05%) ETL
Programming Languages
1 48 (16.78%) SQL
2 8 (2.80%) PowerShell
3 3 (1.05%) Uniface
4 2 (0.70%) T-SQL
4 2 (0.70%) VBA
5 1 (0.35%) C
5 1 (0.35%) C#
5 1 (0.35%) PL/SQL
5 1 (0.35%) VB.NET
Qualifications
1 17 (5.94%) Degree
2 12 (4.20%) Microsoft Certification
3 8 (2.80%) ITIL Certification
3 8 (2.80%) MCP
4 5 (1.75%) MCDST
5 4 (1.40%) A+ Certification
5 4 (1.40%) MCSE
6 3 (1.05%) CCNA
6 3 (1.05%) Cisco Certification
6 3 (1.05%) Computer Science Degree
6 3 (1.05%) Network+ Certification
7 1 (0.35%) ACSP
Quality Assurance & Compliance
1 20 (6.99%) SLA
2 9 (3.15%) QA
3 1 (0.35%) GxP
System Software
1 170 (59.44%) Active Directory
2 8 (2.80%) Hyper-V
2 8 (2.80%) XenApp
3 3 (1.05%) VMware Infrastructure
4 1 (0.35%) Virtual Desktop
4 1 (0.35%) VMware ESXi
4 1 (0.35%) vSphere
4 1 (0.35%) XenDesktop
Systems Management
1 18 (6.29%) Backup Exec
2 17 (5.94%) SCCM
3 11 (3.85%) Norton AntiVirus
4 10 (3.50%) ServiceCenter
5 5 (1.75%) WSUS
6 4 (1.40%) Microsoft Intune
6 4 (1.40%) NetBackup
7 3 (1.05%) Microsoft Data Protection Manager
8 2 (0.70%) Jamf Pro
9 1 (0.35%) AirWatch
Vendors
1 124 (43.36%) Microsoft
2 67 (23.43%) Citrix
3 34 (11.89%) iManage
4 16 (5.59%) HP
5 13 (4.55%) Apple
6 12 (4.20%) VMware
7 11 (3.85%) Cisco
7 11 (3.85%) Symantec
8 8 (2.80%) Dell
9 7 (2.45%) Bloomberg
9 7 (2.45%) Reuters
10 6 (2.10%) Oracle
11 5 (1.75%) Google
11 5 (1.75%) ServiceNow
11 5 (1.75%) Veeam
12 4 (1.40%) LANDesk
12 4 (1.40%) Sophos
13 3 (1.05%) Adobe
13 3 (1.05%) AppSense
13 3 (1.05%) CheckPoint