1st/2nd Line Support Analyst
UK
The median 1st/2nd Line Support Analyst salary in the UK is £29,000 per year, according to job vacancies posted during the 6 months leading to 8 December 2025.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 8 Dec 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 624 | 711 | 648 |
| Rank change year-on-year | +87 | -63 | +319 |
| Permanent jobs requiring a 1st/2nd Line Support Analyst | 30 | 31 | 62 |
| As % of all permanent jobs in the UK | 0.053% | 0.050% | 0.12% |
| As % of the Job Titles category | 0.059% | 0.053% | 0.13% |
| Number of salaries quoted | 30 | 29 | 59 |
| 10th Percentile | - | £28,600 | £21,250 |
| 25th Percentile | £26,000 | £33,500 | £26,625 |
| Median annual salary (50th Percentile) | £29,000 | £35,000 | £32,500 |
| Median % change year-on-year | -17.14% | +7.69% | +4.00% |
| 75th Percentile | £33,750 | £38,000 | £40,520 |
| 90th Percentile | £33,900 | £45,000 | £45,000 |
| UK excluding London median annual salary | £27,500 | £33,875 | £27,500 |
| % change year-on-year | -18.82% | +23.18% | -5.17% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 50,704 | 58,391 | 48,070 |
| % of permanent jobs with a recognized job title | 89.90% | 94.00% | 95.24% |
| Number of salaries quoted | 31,404 | 32,367 | 37,457 |
| 10th Percentile | £28,250 | £32,500 | £31,250 |
| 25th Percentile | £36,250 | £42,500 | £42,500 |
| Median annual salary (50th Percentile) | £55,000 | £58,000 | £60,000 |
| Median % change year-on-year | -5.17% | -3.33% | - |
| 75th Percentile | £75,000 | £77,500 | £80,000 |
| 90th Percentile | £92,500 | £95,000 | £97,500 |
| UK excluding London median annual salary | £47,500 | £52,500 | £52,500 |
| % change year-on-year | -9.52% | - | - |
1st/2nd Line Support Analyst
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support Analyst' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support Analyst
Salary Trend
Salary distribution trend for 1st/2nd Line Support Analyst job vacancies in the UK.
1st/2nd Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support Analyst over the 6 months to 8 December 2025.
1st/2nd Line Support Analyst
Top 9 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 6 months to 8 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +101 | 29 | £29,000 | -17.14% | 2 |
| UK excluding London | +113 | 26 | £27,500 | -18.82% | 3 |
| Midlands | - | 21 | £27,000 | - | |
| East Midlands | - | 17 | £27,000 | - | |
| Work from Home | +88 | 13 | £27,000 | -22.86% | 4 |
| West Midlands | - | 4 | £29,000 | - | |
| London | +47 | 3 | £35,000 | - | 2 |
| East of England | - | 3 | £32,500 | - | |
| South East | +46 | 2 | £29,500 | -15.71% | 1 |
1st/2nd Line Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 8 December 2025, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support Analyst in the job title.
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1st/2nd Line Support Analyst Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category: