Period
to 22 October 2017

The median annual salary for a 1st/2nd Line Support Analyst was £26,500 in advertised job vacancies during the 6 months to 22 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Analyst
UK
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 967 925 1001
Rank change year-on-year -42 +76 -94
Permanent jobs requiring a 1st/2nd Line Support Analyst 218 325 302
As % of all permanent IT jobs advertised in the UK 0.13% 0.17% 0.14%
As % of the Job Titles category 0.13% 0.18% 0.14%
Number of salaries quoted 209 313 286
UK median annual salary £26,500 £25,000 £24,500
Median salary % change year-on-year +6.00% +2.04% -2.00%
10th Percentile £21,200 £19,300 £18,750
90th Percentile £33,900 £33,750 £33,875
UK excluding London median annual salary £25,000 £22,500 £22,750
% change year-on-year +11.11% -1.10% -1.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166897 182928 210949
% of permanent IT jobs with a recognized job title 95.76% 96.45% 96.48%
Number of salaries quoted 133624 153285 174869
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

1st/2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support Analyst.

Salary trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support Analyst over the 6 months to 22 October 2017.

Salary histogram for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -51 212 £26,500 +6.00% 6
London -16 110 £30,000 - 1
UK excluding London -34 104 £25,000 +11.11% 5
South East +14 53 £25,000 +6.38% 4
North of England +5 22 £22,500 +2.27%
Yorkshire +12 14 £23,250 +5.68%
Midlands +35 11 £22,500 -10.00%
South West +5 11 £24,000 +4.35% 1
North West -9 8 £22,500 +4.65%
East Midlands +50 6 £22,500 -
West Midlands +7 5 £25,000 -
East of England -7 5 £25,000 +16.28%
Scotland - 2 £26,115 -

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 October 2017, 1st/2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support Analyst in the job title.

1 156 (71.56%) Windows
2 120 (55.05%) Active Directory
3 106 (48.62%) Microsoft
4 100 (45.87%) Microsoft Office
5 82 (37.61%) Windows 7
6 51 (23.39%) Windows Server
6 51 (23.39%) ITIL
7 49 (22.48%) MS Exchange
8 44 (20.18%) Citrix
9 43 (19.72%) Finance
9 43 (19.72%) Law
10 40 (18.35%) SQL
11 35 (16.06%) Office 365
12 33 (15.14%) Windows 10
13 31 (14.22%) iManage
14 30 (13.76%) Blackberry
15 24 (11.01%) Blackberry Enterprise Server
15 24 (11.01%) Legal
16 21 (9.63%) SharePoint
17 20 (9.17%) DNS
18 19 (8.72%) DHCP
19 17 (7.80%) TCP/IP
19 17 (7.80%) IIS
20 16 (7.34%) VPN
21 15 (6.88%) LAN
21 15 (6.88%) Windows 8
22 14 (6.42%) Exchange Server 2010
22 14 (6.42%) Windows Server 2008
22 14 (6.42%) WAN
23 13 (5.96%) Internet

1st/2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (22.48%) MS Exchange
2 24 (11.01%) Blackberry Enterprise Server
3 21 (9.63%) SharePoint
4 17 (7.80%) IIS
5 14 (6.42%) Exchange Server 2010
6 10 (4.59%) Exchange Server 2007
6 10 (4.59%) Site Server
7 3 (1.38%) Skype for Business
8 1 (0.46%) Confluence
8 1 (0.46%) Exchange Server 2003
8 1 (0.46%) Exchange Server 2013
8 1 (0.46%) JBoss
8 1 (0.46%) SharePoint 2010
Applications
1 100 (45.87%) Microsoft Office
2 7 (3.21%) Microsoft Excel
3 2 (0.92%) AutoCAD
3 2 (0.92%) Microsoft PowerPoint
3 2 (0.92%) Revit
4 1 (0.46%) Adobe Creative Suite
Business Applications
1 3 (1.38%) Payment Gateway
2 1 (0.46%) Dynamics AX
2 1 (0.46%) Dynamics CRM
2 1 (0.46%) Visualfiles
Cloud Services
1 35 (16.06%) Office 365
2 3 (1.38%) Microsoft Azure
2 3 (1.38%) OneDrive
3 2 (0.92%) SaaS
4 1 (0.46%) Mimecast
Communications & Networking
1 20 (9.17%) DNS
2 19 (8.72%) DHCP
3 17 (7.80%) TCP/IP
4 16 (7.34%) VPN
5 15 (6.88%) LAN
6 14 (6.42%) WAN
7 13 (5.96%) Internet
8 12 (5.50%) VoIP
9 8 (3.67%) IP Telephony
10 5 (2.29%) Skype
11 4 (1.83%) Wireless
12 3 (1.38%) Firewall
12 3 (1.38%) FTP
12 3 (1.38%) Remote Desktop
13 2 (0.92%) SMTP
14 1 (0.46%) DSL
14 1 (0.46%) POP3
14 1 (0.46%) SAN
14 1 (0.46%) SNMP
14 1 (0.46%) Wi-Fi
Database & Business Intelligence
1 8 (3.67%) SQL Server
2 3 (1.38%) Crystal Reports
2 3 (1.38%) SQL Server Integration Services
2 3 (1.38%) SQL Server Reporting Services
3 1 (0.46%) Blockchain
3 1 (0.46%) Data Warehouse
3 1 (0.46%) Oracle Database
3 1 (0.46%) SQL Server 2005
3 1 (0.46%) SQL Server 2008
Development Applications
1 6 (2.75%) JIRA
2 2 (0.92%) Eclipse
3 1 (0.46%) Visual Studio
General
1 43 (19.72%) Finance
1 43 (19.72%) Law
2 24 (11.01%) Legal
3 11 (5.05%) Retail
4 8 (3.67%) Telecoms
5 5 (2.29%) Banking
5 5 (2.29%) Manufacturing
6 3 (1.38%) Automotive
6 3 (1.38%) Games
7 2 (0.92%) Advertising
7 2 (0.92%) Billing
8 1 (0.46%) Back Office
8 1 (0.46%) Front Office
8 1 (0.46%) Marketing
Libraries, Frameworks & Software Standards
1 3 (1.38%) CSS
1 3 (1.38%) FIX Protocol
1 3 (1.38%) HTML
2 1 (0.46%) .NET
2 1 (0.46%) Middleware
2 1 (0.46%) PRADO
Miscellaneous
1 30 (13.76%) Blackberry
2 10 (4.59%) User Experience
3 7 (3.21%) Analytical Skills
4 6 (2.75%) iPad
4 6 (2.75%) iPhone
4 6 (2.75%) Video Conferencing
5 3 (1.38%) Computer Science
5 3 (1.38%) Smartphone
6 2 (0.92%) Apple TV
6 2 (0.92%) CCTV
6 2 (0.92%) Driving Licence
6 2 (0.92%) Fintech
6 2 (0.92%) FMCG
7 1 (0.46%) Data Centre
7 1 (0.46%) Derivative
7 1 (0.46%) Equities
7 1 (0.46%) Fixed Income
7 1 (0.46%) Hedge funds
7 1 (0.46%) Management Information System
7 1 (0.46%) SWIFT
Operating Systems
1 156 (71.56%) Windows
2 82 (37.61%) Windows 7
3 51 (23.39%) Windows Server
4 33 (15.14%) Windows 10
5 15 (6.88%) Windows 8
6 14 (6.42%) Windows Server 2008
7 12 (5.50%) Windows Server 2012
8 10 (4.59%) Apple iOS
9 9 (4.13%) Android
10 6 (2.75%) Windows XP
11 4 (1.83%) Linux
12 2 (0.92%) Unix
13 1 (0.46%) Mac OS X
13 1 (0.46%) Windows 2000
13 1 (0.46%) Windows Server 2003
13 1 (0.46%) Windows Vista
Processes & Methodologies
1 51 (23.39%) ITIL
2 12 (5.50%) Incident Management
3 10 (4.59%) Time Management
4 9 (4.13%) Service Management
5 8 (3.67%) Problem Management
6 7 (3.21%) Asset Management
6 7 (3.21%) Workflow
7 6 (2.75%) Document Management
7 6 (2.75%) Project Management
8 5 (2.29%) Service Delivery
9 4 (1.83%) Software Deployment
9 4 (1.83%) Workflow Management
10 3 (1.38%) ITSM
10 3 (1.38%) Kalman Filter
10 3 (1.38%) Logistics
10 3 (1.38%) Mobile Device Management
10 3 (1.38%) Software Asset Management
10 3 (1.38%) Software Licensing
10 3 (1.38%) Telesales
10 3 (1.38%) Wealth Management
Programming Languages
1 40 (18.35%) SQL
2 3 (1.38%) PowerShell
2 3 (1.38%) Uniface
3 2 (0.92%) T-SQL
3 2 (0.92%) VBA
4 1 (0.46%) C
4 1 (0.46%) C#
4 1 (0.46%) Java
4 1 (0.46%) PL/SQL
4 1 (0.46%) VB.NET
Qualifications
1 9 (4.13%) Microsoft Certification
2 8 (3.67%) Degree
2 8 (3.67%) MCP
3 5 (2.29%) A+ Certification
4 4 (1.83%) CCNA
4 4 (1.83%) Cisco Certification
4 4 (1.83%) ITIL Certification
4 4 (1.83%) MCDST
4 4 (1.83%) MCSA
5 3 (1.38%) Network+ Certification
6 2 (0.92%) MCSE
6 2 (0.92%) MCTS
7 1 (0.46%) ACSP
7 1 (0.46%) Computer Science Degree
Quality Assurance & Compliance
1 12 (5.50%) SLA
2 2 (0.92%) QA
System Software
1 120 (55.05%) Active Directory
2 8 (3.67%) XenApp
3 7 (3.21%) Hyper-V
4 4 (1.83%) VMware Infrastructure
5 2 (0.92%) BitLocker
6 1 (0.46%) Terminal Services
6 1 (0.46%) Virtual Desktop
6 1 (0.46%) VMware ESXi
6 1 (0.46%) vSphere
Systems Management
1 9 (4.13%) SCCM
2 7 (3.21%) Backup Exec
3 5 (2.29%) ServiceCenter
4 4 (1.83%) Microsoft Intune
5 3 (1.38%) Norton AntiVirus
6 1 (0.46%) AirWatch
6 1 (0.46%) Cisco CUCM
6 1 (0.46%) Microsoft Data Protection Manager
6 1 (0.46%) WSUS
Vendors
1 106 (48.62%) Microsoft
2 44 (20.18%) Citrix
3 31 (14.22%) iManage
4 10 (4.59%) VMware
5 8 (3.67%) Apple
5 8 (3.67%) Oracle
6 6 (2.75%) Cisco
6 6 (2.75%) HP
6 6 (2.75%) ServiceNow
7 5 (2.29%) Sophos
8 4 (1.83%) Dell
8 4 (1.83%) LANDesk
9 3 (1.38%) Mitel
9 3 (1.38%) Symantec
10 2 (0.92%) Bloomberg
10 2 (0.92%) Google
10 2 (0.92%) McAfee
10 2 (0.92%) Reuters
11 1 (0.46%) Meraki
11 1 (0.46%) SonicWALL