Period
to 12 December 2017

The median annual salary for a 1st/2nd Line Support Analyst was £26,500 in advertised job vacancies during the 6 months to 12 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Analyst
UK
6 months to
12 Dec 2017
Same period 2016 Same period 2015
Rank 942 930 966
Rank change year-on-year -12 +36 -31
Permanent jobs requiring a 1st/2nd Line Support Analyst 238 304 319
As % of all permanent IT jobs advertised in the UK 0.13% 0.16% 0.15%
As % of the Job Titles category 0.14% 0.17% 0.15%
Number of salaries quoted 235 293 301
UK median annual salary £26,500 £25,000 £25,000
Median salary % change year-on-year +6.00% - -
10th Percentile £19,250 £19,300 £19,000
90th Percentile £34,200 £33,750 £33,750
UK excluding London median annual salary £25,000 £22,500 £24,000
% change year-on-year +11.11% -6.25% +6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172109 179749 206490
% of permanent IT jobs with a recognized job title 95.95% 96.51% 96.52%
Number of salaries quoted 138436 150116 172214
UK median annual salary £48,500 £47,500 £45,000
Median salary % change year-on-year +2.11% +5.56% -
10th Percentile £27,500 £27,000 £26,473
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,250
% change year-on-year - +3.03% +3.13%

1st/2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support Analyst.

Salary trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support Analyst over the 6 months to 12 December 2017.

Salary histogram for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 6 months to 12 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -51 229 £26,250 +2.94% 17
UK excluding London -15 123 £25,000 +11.11% 10
London -28 106 £30,000 - 7
South East +24 73 £25,000 +6.38% 6
North of England -14 18 £22,750 +4.60%
South West +1 16 £20,500 -10.87% 3
Yorkshire +10 12 £22,500 +2.27%
Midlands +15 10 £22,500 - 1
East of England +4 7 £24,000 +6.67%
North West -14 6 £24,500 +16.67%
East Midlands +22 5 £20,500 -8.89%
West Midlands +14 5 £25,000 - 1

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 December 2017, 1st/2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support Analyst in the job title.

1 167 (70.17%) Windows
2 137 (57.56%) Microsoft
3 116 (48.74%) Microsoft Office
4 110 (46.22%) Active Directory
5 80 (33.61%) Windows 7
6 73 (30.67%) Windows Server
7 63 (26.47%) ITIL
8 46 (19.33%) SQL
9 44 (18.49%) MS Exchange
10 42 (17.65%) Citrix
10 42 (17.65%) Law
11 41 (17.23%) Office 365
12 35 (14.71%) Finance
13 32 (13.45%) SLA
14 28 (11.76%) IIS
14 28 (11.76%) Windows 10
15 26 (10.92%) Blackberry
16 25 (10.50%) TCP/IP
16 25 (10.50%) iManage
17 24 (10.08%) DNS
18 23 (9.66%) Apple iOS
19 22 (9.24%) DHCP
20 21 (8.82%) WAN
21 20 (8.40%) Legal
22 19 (7.98%) VPN
22 19 (7.98%) Windows 8
23 18 (7.56%) LAN
24 17 (7.14%) Microsoft Certification
24 17 (7.14%) Windows Server 2008
25 16 (6.72%) SharePoint

1st/2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (18.49%) MS Exchange
2 28 (11.76%) IIS
3 16 (6.72%) SharePoint
4 15 (6.30%) Exchange Server 2010
5 14 (5.88%) Blackberry Enterprise Server
6 11 (4.62%) Exchange Server 2007
7 9 (3.78%) Site Server
7 9 (3.78%) Skype for Business
8 6 (2.52%) Exchange Server 2013
9 1 (0.42%) Confluence
9 1 (0.42%) Exchange Server 2003
9 1 (0.42%) JBoss
9 1 (0.42%) SharePoint 2010
9 1 (0.42%) SharePoint 2013
Applications
1 116 (48.74%) Microsoft Office
2 7 (2.94%) Microsoft Excel
3 2 (0.84%) AutoCAD
3 2 (0.84%) Microsoft PowerPoint
3 2 (0.84%) Revit
4 1 (0.42%) Adobe Creative Suite
Business Applications
1 1 (0.42%) Visualfiles
Cloud Services
1 41 (17.23%) Office 365
2 11 (4.62%) Microsoft Azure
3 6 (2.52%) OneDrive
4 3 (1.26%) Mimecast
5 2 (0.84%) SaaS
Communications & Networking
1 25 (10.50%) TCP/IP
2 24 (10.08%) DNS
3 22 (9.24%) DHCP
4 21 (8.82%) WAN
5 19 (7.98%) VPN
6 18 (7.56%) LAN
7 14 (5.88%) Internet
7 14 (5.88%) VoIP
8 12 (5.04%) Wi-Fi
9 10 (4.20%) Skype
10 8 (3.36%) IP Telephony
11 6 (2.52%) Remote Desktop
12 5 (2.10%) DSL
13 4 (1.68%) Firewall
14 2 (0.84%) Ethernet
14 2 (0.84%) FTP
14 2 (0.84%) Wireless
15 1 (0.42%) POP3
15 1 (0.42%) SAN
15 1 (0.42%) SMTP
Database & Business Intelligence
1 7 (2.94%) SQL Server
2 1 (0.42%) Blockchain
2 1 (0.42%) Oracle Database
Development Applications
1 4 (1.68%) JIRA
2 2 (0.84%) Eclipse
3 1 (0.42%) Visual Studio
General
1 42 (17.65%) Law
2 35 (14.71%) Finance
3 20 (8.40%) Legal
4 10 (4.20%) Manufacturing
5 8 (3.36%) Telecoms
6 6 (2.52%) Retail
7 3 (1.26%) Banking
7 3 (1.26%) Games
8 2 (0.84%) Automotive
9 1 (0.42%) Advertising
9 1 (0.42%) Billing
9 1 (0.42%) Marketing
Libraries, Frameworks & Software Standards
1 3 (1.26%) .NET
2 2 (0.84%) FIX Protocol
3 1 (0.42%) PRADO
3 1 (0.42%) Web Services
3 1 (0.42%) XML
Miscellaneous
1 26 (10.92%) Blackberry
2 10 (4.20%) iPhone
3 9 (3.78%) Analytical Skills
3 9 (3.78%) User Experience
4 7 (2.94%) Video Conferencing
5 6 (2.52%) Computer Science
6 4 (1.68%) iPad
6 4 (1.68%) Management Information System
7 3 (1.26%) CCTV
7 3 (1.26%) FMCG
8 2 (0.84%) Apple TV
8 2 (0.84%) Driving Licence
8 2 (0.84%) Smartphone
9 1 (0.42%) Data Centre
9 1 (0.42%) Derivative
9 1 (0.42%) Equities
9 1 (0.42%) Fintech
9 1 (0.42%) Hedge funds
9 1 (0.42%) SWIFT
Operating Systems
1 167 (70.17%) Windows
2 80 (33.61%) Windows 7
3 73 (30.67%) Windows Server
4 28 (11.76%) Windows 10
5 23 (9.66%) Apple iOS
6 19 (7.98%) Windows 8
7 17 (7.14%) Windows Server 2008
8 11 (4.62%) Windows Server 2012
9 7 (2.94%) Android
10 6 (2.52%) Linux
10 6 (2.52%) Unix
10 6 (2.52%) Windows XP
11 3 (1.26%) Windows Mobile
11 3 (1.26%) Windows Server 2003
11 3 (1.26%) Windows Vista
12 2 (0.84%) Mac OS X
13 1 (0.42%) Windows 2000
Processes & Methodologies
1 63 (26.47%) ITIL
2 15 (6.30%) Incident Management
3 14 (5.88%) Service Management
4 10 (4.20%) Problem Management
5 8 (3.36%) Asset Management
6 7 (2.94%) Document Management
6 7 (2.94%) ITSM
7 6 (2.52%) Workflow
8 5 (2.10%) Customer-Centricity
8 5 (2.10%) Proactive Management
8 5 (2.10%) Proactive Monitoring
8 5 (2.10%) Service Delivery
8 5 (2.10%) Time Management
9 4 (1.68%) CRM
9 4 (1.68%) Mathematics
9 4 (1.68%) Project Management
9 4 (1.68%) Software Deployment
9 4 (1.68%) Wealth Management
10 3 (1.26%) Kalman Filter
10 3 (1.26%) Mobile Device Management
Programming Languages
1 46 (19.33%) SQL
2 2 (0.84%) C#
2 2 (0.84%) PowerShell
2 2 (0.84%) VBA
3 1 (0.42%) C
3 1 (0.42%) Java
3 1 (0.42%) JavaScript
3 1 (0.42%) T-SQL
3 1 (0.42%) VB.NET
Qualifications
1 17 (7.14%) Microsoft Certification
2 11 (4.62%) Degree
2 11 (4.62%) MCP
3 7 (2.94%) CCNA
3 7 (2.94%) Cisco Certification
3 7 (2.94%) ITIL Certification
3 7 (2.94%) MCSA
4 6 (2.52%) MCDST
5 5 (2.10%) A+ Certification
6 3 (1.26%) Network+ Certification
7 2 (0.84%) MCTS
8 1 (0.42%) Computer Science Degree
8 1 (0.42%) ITIL Foundation Certificate
8 1 (0.42%) MCSE
Quality Assurance & Compliance
1 32 (13.45%) SLA
System Software
1 110 (46.22%) Active Directory
2 8 (3.36%) Hyper-V
3 7 (2.94%) VMware Infrastructure
3 7 (2.94%) XenApp
4 2 (0.84%) BitLocker
5 1 (0.42%) Firmware
5 1 (0.42%) Terminal Services
5 1 (0.42%) VMware ESXi
5 1 (0.42%) vSphere
Systems Management
1 7 (2.94%) SCCM
2 5 (2.10%) Backup Exec
2 5 (2.10%) ServiceCenter
3 4 (1.68%) Microsoft Intune
4 1 (0.42%) AirWatch
4 1 (0.42%) Cisco CUCM
Vendors
1 137 (57.56%) Microsoft
2 42 (17.65%) Citrix
3 25 (10.50%) iManage
4 15 (6.30%) VMware
5 11 (4.62%) Apple
6 7 (2.94%) Cisco
6 7 (2.94%) Oracle
6 7 (2.94%) Sophos
7 6 (2.52%) LANDesk
8 5 (2.10%) HP
8 5 (2.10%) ServiceNow
9 4 (1.68%) Avaya
10 3 (1.26%) Mitel
10 3 (1.26%) SAP
11 2 (0.84%) Dell
11 2 (0.84%) Google
11 2 (0.84%) HEAT Software
12 1 (0.42%) Barracuda Networks
12 1 (0.42%) SonicWALL
12 1 (0.42%) Veeam