Period
to 21 June 2018

The median annual salary for a 1st/2nd Line Support Analyst was £26,500 in advertised job vacancies during the 6 months to 21 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Analyst
UK
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 994 925 967
Rank change year-on-year -69 +42 -50
Permanent jobs requiring a 1st/2nd Line Support Analyst 202 270 311
As % of all permanent IT jobs advertised in the UK 0.12% 0.16% 0.15%
As % of the Job Titles category 0.12% 0.16% 0.16%
Number of salaries quoted 186 240 280
UK median annual salary £26,500 £25,500 £25,750
Median salary % change year-on-year +3.92% -0.97% +3.00%
10th Percentile £21,125 £21,000 £19,250
90th Percentile £36,000 £33,800 £33,750
UK excluding London median annual salary £24,000 £24,000 £22,500
% change year-on-year - +6.67% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,189 166,064 194,291
% of permanent IT jobs with a recognized job title 96.33% 96.24% 96.61%
Number of salaries quoted 135,115 136,769 163,202
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,000
% change year-on-year +5.88% +1.19% +5.00%

1st/2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support Analyst.

Salary trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support Analyst over the 6 months to 21 June 2018.

Salary histogram for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -62 195 £26,500 +3.92% 8
UK excluding London -24 110 £24,000 - 8
London -56 88 £30,000 -
South East -8 37 £25,000 +2.04% 4
East of England +18 25 £23,500 +2.17%
South West +5 25 £22,000 -2.22% 1
North of England -12 13 £23,000 +2.22% 3
Midlands +9 7 £25,000 +11.11%
North West -2 7 £23,500 +6.82% 2
West Midlands +10 6 £25,000 +6.38%
Yorkshire -9 6 £22,500 -6.25% 1
Scotland -33 2 £28,000 +12.00%
Wales +9 1 £19,500 -13.33%
East Midlands -2 1 £27,000 +20.00%

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 June 2018, 1st/2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support Analyst in the job title.

1 160 (79.21%) Windows
2 110 (54.46%) Microsoft
3 109 (53.96%) Active Directory
4 92 (45.54%) Microsoft Office
5 55 (27.23%) Windows Server
6 53 (26.24%) Windows 7
7 47 (23.27%) Office 365
7 47 (23.27%) ITIL
8 41 (20.30%) MS Exchange
9 40 (19.80%) Problem-Solving
10 38 (18.81%) Finance
11 33 (16.34%) Windows 10
12 32 (15.84%) Citrix
13 28 (13.86%) SQL
14 25 (12.38%) DNS
15 24 (11.88%) Legal
16 23 (11.39%) Exchange Server 2010
17 22 (10.89%) Windows Server 2012
17 22 (10.89%) SCCM
18 21 (10.40%) DHCP
19 20 (9.90%) TCP/IP
19 20 (9.90%) VMware
20 19 (9.41%) LAN
20 19 (9.41%) Linux
21 18 (8.91%) VPN
22 17 (8.42%) VoIP
23 16 (7.92%) Law
23 16 (7.92%) Microsoft Certification
24 15 (7.43%) Windows Server 2008
24 15 (7.43%) Cisco

1st/2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (20.30%) MS Exchange
2 23 (11.39%) Exchange Server 2010
3 15 (7.43%) IIS
4 10 (4.95%) Blackberry Enterprise Server
5 8 (3.96%) Exchange Server 2013
5 8 (3.96%) SharePoint
6 4 (1.98%) Skype for Business
7 3 (1.49%) SharePoint 2010
8 2 (0.99%) Exchange Server 2007
8 2 (0.99%) SharePoint 2013
Applications
1 92 (45.54%) Microsoft Office
2 2 (0.99%) Adobe Creative Suite
2 2 (0.99%) AutoCAD
2 2 (0.99%) Microsoft Excel
2 2 (0.99%) Spreadsheet
Business Applications
1 4 (1.98%) Visualfiles
2 2 (0.99%) Dynamics NAV
3 1 (0.50%) Carpe Diem
3 1 (0.50%) Elite 3E
3 1 (0.50%) Remedy ITSM
Cloud Services
1 47 (23.27%) Office 365
2 7 (3.47%) Microsoft Azure
3 3 (1.49%) SaaS
4 2 (0.99%) Amazon AWS
4 2 (0.99%) Amazon EC2
4 2 (0.99%) Mimecast
5 1 (0.50%) G Suite
Communications & Networking
1 25 (12.38%) DNS
2 21 (10.40%) DHCP
3 20 (9.90%) TCP/IP
4 19 (9.41%) LAN
5 18 (8.91%) VPN
6 17 (8.42%) VoIP
7 11 (5.45%) WAN
8 6 (2.97%) Firewall
8 6 (2.97%) VLAN
9 4 (1.98%) Internet
9 4 (1.98%) Wi-Fi
10 3 (1.49%) IP Telephony
10 3 (1.49%) Remote Desktop
10 3 (1.49%) Skype
11 2 (0.99%) Cisco IPT
11 2 (0.99%) FTP
11 2 (0.99%) HTTPS
11 2 (0.99%) Network Security
11 2 (0.99%) SSH
11 2 (0.99%) SSL
Database & Business Intelligence
1 9 (4.46%) SQL Server
2 3 (1.49%) Blockchain
3 1 (0.50%) SQL Server 2008
3 1 (0.50%) SQL Server 2012
3 1 (0.50%) SQL Server 2016
Development Applications
1 1 (0.50%) Firebug
1 1 (0.50%) SQL Server Management Studio (SSMS)
General
1 38 (18.81%) Finance
2 24 (11.88%) Legal
3 16 (7.92%) Law
4 9 (4.46%) Banking
5 8 (3.96%) Retail
6 3 (1.49%) Back Office
7 2 (0.99%) Financial Institution
7 2 (0.99%) Marketing
8 1 (0.50%) Advertising
8 1 (0.50%) Games
Libraries, Frameworks & Software Standards
1 3 (1.49%) .NET
1 3 (1.49%) HTML
2 2 (0.99%) CSS
2 2 (0.99%) LDAP
2 2 (0.99%) REST
2 2 (0.99%) SOAP
3 1 (0.50%) ASP.NET
3 1 (0.50%) HTML5
3 1 (0.50%) XML
Miscellaneous
1 14 (6.93%) Blackberry
2 13 (6.44%) iPhone
3 11 (5.45%) Mobile App
4 10 (4.95%) iPad
5 9 (4.46%) Analytical Skills
6 5 (2.48%) Driving Licence
7 4 (1.98%) Data Centre
7 4 (1.98%) Management Information System
8 3 (1.49%) Enterprise Software
8 3 (1.49%) Smartphone
9 2 (0.99%) Computer Science
9 2 (0.99%) EPoS
9 2 (0.99%) Fintech
9 2 (0.99%) Spread Betting
10 1 (0.50%) Apple TV
10 1 (0.50%) CCTV
10 1 (0.50%) CMDB
10 1 (0.50%) Derivative
10 1 (0.50%) FMCG
10 1 (0.50%) User Experience
Operating Systems
1 160 (79.21%) Windows
2 55 (27.23%) Windows Server
3 53 (26.24%) Windows 7
4 33 (16.34%) Windows 10
5 22 (10.89%) Windows Server 2012
6 19 (9.41%) Linux
7 15 (7.43%) Windows Server 2008
8 13 (6.44%) Apple iOS
9 7 (3.47%) Mac OS
10 6 (2.97%) Android
10 6 (2.97%) Windows 8
11 3 (1.49%) Windows Server 2003
11 3 (1.49%) Windows XP
12 2 (0.99%) AIX
12 2 (0.99%) VMS
12 2 (0.99%) Windows Vista
13 1 (0.50%) Unix
Processes & Methodologies
1 47 (23.27%) ITIL
2 40 (19.80%) Problem-Solving
3 11 (5.45%) Incident Management
4 9 (4.46%) CRM
5 6 (2.97%) Problem Management
5 6 (2.97%) Time Management
6 5 (2.48%) Patch Management
6 5 (2.48%) Software Distribution
7 4 (1.98%) Root Cause Analysis
7 4 (1.98%) Supplier Management
8 3 (1.49%) Change Management
8 3 (1.49%) Document Management
8 3 (1.49%) Server Patching
8 3 (1.49%) Service Management
9 2 (0.99%) Configuration Management
9 2 (0.99%) Disaster Recovery
9 2 (0.99%) ERP
9 2 (0.99%) Password Management
9 2 (0.99%) Risk Management
9 2 (0.99%) Service Delivery
Programming Languages
1 28 (13.86%) SQL
2 4 (1.98%) C#
3 3 (1.49%) JavaScript
4 2 (0.99%) ActionScript
4 2 (0.99%) ActionScript 2.0
4 2 (0.99%) PowerShell
5 1 (0.50%) VB.NET
5 1 (0.50%) VBScript
Qualifications
1 16 (7.92%) Microsoft Certification
2 10 (4.95%) ITIL Certification
3 9 (4.46%) MCSA
3 9 (4.46%) MCSE
4 7 (3.47%) Degree
4 7 (3.47%) MOS
5 5 (2.48%) MCDST
6 3 (1.49%) CCNA
6 3 (1.49%) Cisco Certification
6 3 (1.49%) ITIL Foundation Certificate
6 3 (1.49%) MCP
7 2 (0.99%) Computer Science Degree
8 1 (0.50%) Security Cleared
8 1 (0.50%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (6.44%) SLA
2 6 (2.97%) Sarbanes-Oxley
3 1 (0.50%) Data Quality
3 1 (0.50%) QA
System Software
1 109 (53.96%) Active Directory
2 13 (6.44%) VMware Infrastructure
3 12 (5.94%) XenApp
4 8 (3.96%) Hyper-V
5 7 (3.47%) XenDesktop
6 5 (2.48%) vSphere
7 3 (1.49%) VMware Workstation
8 1 (0.50%) Terminal Server
8 1 (0.50%) Terminal Services
8 1 (0.50%) VMware ESXi
Systems Management
1 22 (10.89%) SCCM
2 5 (2.48%) Backup Exec
2 5 (2.48%) ServiceCenter
3 1 (0.50%) EMC NetWorker
Vendors
1 110 (54.46%) Microsoft
2 32 (15.84%) Citrix
3 20 (9.90%) VMware
4 15 (7.43%) Cisco
5 12 (5.94%) iManage
6 10 (4.95%) Ivanti
7 8 (3.96%) Apple
7 8 (3.96%) HP
8 5 (2.48%) Avaya
9 3 (1.49%) MobileIron
9 3 (1.49%) Sophos
9 3 (1.49%) Veeam
9 3 (1.49%) Wyse
10 2 (0.99%) Acronis
10 2 (0.99%) Dell
10 2 (0.99%) IBM
10 2 (0.99%) LexisNexis
10 2 (0.99%) Remedy
10 2 (0.99%) Salesforce.com
10 2 (0.99%) ServiceNow