Period
to 18 February 2018

The median annual salary for a 1st/2nd Line Support Analyst was £25,000 in advertised job vacancies during the 6 months to 18 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Analyst
UK
6 months to
18 Feb 2018
Same period 2017 Same period 2016
Rank 964 900 961
Rank change year-on-year -64 +61 -61
Permanent jobs requiring a 1st/2nd Line Support Analyst 231 279 350
As % of all permanent IT jobs advertised in the UK 0.13% 0.16% 0.17%
As % of the Job Titles category 0.14% 0.17% 0.17%
Number of salaries quoted 227 262 316
UK median annual salary £25,000 £25,500 £24,500
Median salary % change year-on-year -1.96% +4.08% -2.00%
10th Percentile £19,000 £19,025 £19,000
90th Percentile £35,500 £33,750 £33,250
UK excluding London median annual salary £24,000 £23,000 £23,500
% change year-on-year +4.35% -2.13% +4.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167,654 168,474 203,619
% of permanent IT jobs with a recognized job title 96.23% 96.47% 96.64%
Number of salaries quoted 137,274 139,969 170,246
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

1st/2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support Analyst.

Salary trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support Analyst over the 6 months to 18 February 2018.

Salary histogram for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 6 months to 18 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -52 221 £25,000 -3.85% 19
UK excluding London -16 125 £24,000 +4.35% 12
London -21 98 £30,000 -3.23% 7
South East +2 65 £25,000 +6.38% 6
East of England +14 21 £22,500 -8.16% 1
South West +17 19 £20,500 -16.33% 1
Midlands +5 11 £25,000 +19.05%
West Midlands +15 9 £25,000 +25.00%
North of England -31 8 £23,000 +4.55% 4
North West -20 5 £24,750 +15.12% 1
Yorkshire -14 3 £22,500 +2.27% 2
East Midlands +20 2 £20,500 -5.75%
Wales +3 1 £19,500 -9.30%
Scotland -33 1 - -

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 February 2018, 1st/2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support Analyst in the job title.

1 169 (73.16%) Windows
2 140 (60.61%) Microsoft
3 114 (49.35%) Microsoft Office
4 93 (40.26%) Active Directory
5 76 (32.90%) Windows Server
5 76 (32.90%) Windows 7
6 64 (27.71%) ITIL
7 42 (18.18%) SQL
8 39 (16.88%) Finance
9 36 (15.58%) MS Exchange
10 35 (15.15%) SLA
10 35 (15.15%) Office 365
11 34 (14.72%) Citrix
11 34 (14.72%) Law
12 29 (12.55%) Microsoft Certification
12 29 (12.55%) Windows 10
13 28 (12.12%) Apple iOS
13 28 (12.12%) IIS
14 26 (11.26%) Blackberry
15 25 (10.82%) TCP/IP
15 25 (10.82%) SCCM
16 23 (9.96%) Exchange Server 2010
17 22 (9.52%) Legal
18 21 (9.09%) WAN
18 21 (9.09%) Incident Management
18 21 (9.09%) iManage
19 19 (8.23%) LAN
19 19 (8.23%) DNS
20 18 (7.79%) VPN
20 18 (7.79%) VMware

1st/2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (15.58%) MS Exchange
2 28 (12.12%) IIS
3 23 (9.96%) Exchange Server 2010
4 16 (6.93%) Blackberry Enterprise Server
5 11 (4.76%) Skype for Business
6 10 (4.33%) SharePoint
7 7 (3.03%) Exchange Server 2013
8 5 (2.16%) Exchange Server 2007
9 4 (1.73%) Site Server
10 3 (1.30%) SharePoint 2010
10 3 (1.30%) SharePoint 2013
Applications
1 114 (49.35%) Microsoft Office
2 3 (1.30%) Microsoft Excel
3 1 (0.43%) Adobe Creative Suite
3 1 (0.43%) AutoCAD
Business Applications
1 2 (0.87%) Carpe Diem
2 1 (0.43%) Elite 3E
2 1 (0.43%) Remedy ITSM
2 1 (0.43%) Visualfiles
Cloud Services
1 35 (15.15%) Office 365
2 11 (4.76%) Microsoft Azure
3 3 (1.30%) Mimecast
3 3 (1.30%) OneDrive
4 2 (0.87%) SaaS
Communications & Networking
1 25 (10.82%) TCP/IP
2 21 (9.09%) WAN
3 19 (8.23%) DNS
3 19 (8.23%) LAN
4 18 (7.79%) VPN
5 17 (7.36%) DHCP
6 16 (6.93%) Wi-Fi
7 12 (5.19%) VoIP
8 11 (4.76%) Internet
9 10 (4.33%) Skype
10 7 (3.03%) DSL
10 7 (3.03%) IP Telephony
11 4 (1.73%) Remote Desktop
12 3 (1.30%) Firewall
13 2 (0.87%) Ethernet
13 2 (0.87%) FTP
14 1 (0.43%) Bluetooth
14 1 (0.43%) Cisco IPT
14 1 (0.43%) Wireless
Database & Business Intelligence
1 3 (1.30%) Blockchain
2 2 (0.87%) SQL Server
Development Applications
1 2 (0.87%) JIRA
General
1 39 (16.88%) Finance
2 34 (14.72%) Law
3 22 (9.52%) Legal
4 8 (3.46%) Manufacturing
5 7 (3.03%) Banking
6 6 (2.60%) Retail
6 6 (2.60%) Telecoms
7 2 (0.87%) Advertising
7 2 (0.87%) Financial Institution
7 2 (0.87%) Games
8 1 (0.43%) Back Office
Libraries, Frameworks & Software Standards
1 5 (2.16%) .NET
2 2 (0.87%) FIX Protocol
3 1 (0.43%) ASP.NET
3 1 (0.43%) HTML
3 1 (0.43%) Web Services
3 1 (0.43%) XML
Miscellaneous
1 26 (11.26%) Blackberry
2 13 (5.63%) iPhone
3 12 (5.19%) Analytical Skills
4 10 (4.33%) Mobile App
5 7 (3.03%) iPad
6 6 (2.60%) Computer Science
7 4 (1.73%) Management Information System
7 4 (1.73%) User Experience
8 3 (1.30%) Derivative
8 3 (1.30%) Driving Licence
8 3 (1.30%) Video Conferencing
9 2 (0.87%) FMCG
9 2 (0.87%) Smartphone
10 1 (0.43%) Apple TV
10 1 (0.43%) CCTV
10 1 (0.43%) Data Centre
10 1 (0.43%) Enterprise Software
10 1 (0.43%) Fintech
10 1 (0.43%) Hedge funds
10 1 (0.43%) SWIFT
Operating Systems
1 169 (73.16%) Windows
2 76 (32.90%) Windows 7
2 76 (32.90%) Windows Server
3 29 (12.55%) Windows 10
4 28 (12.12%) Apple iOS
5 17 (7.36%) Windows Server 2008
6 16 (6.93%) Linux
7 13 (5.63%) Windows 8
7 13 (5.63%) Windows Server 2012
8 7 (3.03%) Unix
9 5 (2.16%) Windows XP
10 4 (1.73%) Android
10 4 (1.73%) Mac OS
10 4 (1.73%) Windows Server 2003
11 3 (1.30%) Windows Mobile
11 3 (1.30%) Windows Vista
12 1 (0.43%) Mac OS X
Processes & Methodologies
1 64 (27.71%) ITIL
2 21 (9.09%) Incident Management
3 14 (6.06%) Service Management
4 11 (4.76%) Problem Management
5 8 (3.46%) Supplier Management
6 7 (3.03%) Proactive Management
7 6 (2.60%) ITSM
8 5 (2.16%) Asset Management
8 5 (2.16%) CRM
8 5 (2.16%) Customer-Centricity
8 5 (2.16%) Proactive Monitoring
8 5 (2.16%) Service Delivery
9 4 (1.73%) Mathematics
9 4 (1.73%) Software Deployment
10 3 (1.30%) Change Management
10 3 (1.30%) Customer-Centric Approach
10 3 (1.30%) Email Filtering
10 3 (1.30%) Kalman Filter
10 3 (1.30%) Root Cause Analysis
10 3 (1.30%) Wealth Management
Programming Languages
1 42 (18.18%) SQL
2 4 (1.73%) C#
3 3 (1.30%) JavaScript
3 3 (1.30%) PowerShell
4 1 (0.43%) Java
4 1 (0.43%) VB.NET
4 1 (0.43%) VBScript
Qualifications
1 29 (12.55%) Microsoft Certification
2 15 (6.49%) Degree
2 15 (6.49%) MCSA
3 10 (4.33%) MCSE
4 8 (3.46%) MCDST
4 8 (3.46%) MCP
5 7 (3.03%) ITIL Certification
5 7 (3.03%) MOS
6 6 (2.60%) CCNA
6 6 (2.60%) Cisco Certification
7 4 (1.73%) ITIL Foundation Certificate
8 3 (1.30%) Computer Science Degree
9 2 (0.87%) MCTS
10 1 (0.43%) A+ Certification
10 1 (0.43%) Security Cleared
Quality Assurance & Compliance
1 35 (15.15%) SLA
2 4 (1.73%) Sarbanes-Oxley
3 1 (0.43%) Data Quality
3 1 (0.43%) QA
System Software
1 93 (40.26%) Active Directory
2 9 (3.90%) VMware Infrastructure
3 7 (3.03%) XenApp
4 6 (2.60%) Hyper-V
5 2 (0.87%) BitLocker
5 2 (0.87%) VMware Workstation
5 2 (0.87%) XenDesktop
6 1 (0.43%) Firmware
6 1 (0.43%) Terminal Server
6 1 (0.43%) Terminal Services
6 1 (0.43%) vSphere
Systems Management
1 25 (10.82%) SCCM
2 8 (3.46%) Backup Exec
2 8 (3.46%) ServiceCenter
3 1 (0.43%) Cisco CUCM
Vendors
1 140 (60.61%) Microsoft
2 34 (14.72%) Citrix
3 21 (9.09%) iManage
4 18 (7.79%) VMware
5 12 (5.19%) Apple
6 8 (3.46%) HP
6 8 (3.46%) Ivanti
7 7 (3.03%) Cisco
8 6 (2.60%) Avaya
8 6 (2.60%) Sophos
9 5 (2.16%) Oracle
9 5 (2.16%) SAP
10 4 (1.73%) ServiceNow
11 3 (1.30%) Mitel
12 2 (0.87%) Remedy
13 1 (0.43%) Adobe
13 1 (0.43%) BMC
13 1 (0.43%) Dell
13 1 (0.43%) LexisNexis
13 1 (0.43%) MobileIron