The median annual salary for a 1st/2nd Line Support Analyst was £26,000 in advertised job vacancies during the 3 months to 23 May 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Analyst
UK
3 months to
23 May 2017
Same period 2016 Same period 2015
Rank 705 784 775
Rank change year-on-year +79 -9  
Permanent jobs requiring a 1st/2nd Line Support Analyst 158 155 192
As % of all permanent IT jobs advertised in the UK 0.19% 0.16% 0.18%
As % of the Job Titles category 0.19% 0.16% 0.18%
Number of salaries quoted 141 148 165
Median salary £26,000 £26,500 £25,000
Median salary % change year-on-year -1.88% +6.00%  
90% offered a salary of more than £22,000 £21,500 £20,500
10% offered a salary of more than £33,500 £32,500 £32,500
UK excluding London median salary £24,000 £24,000 £22,000
% change year-on-year - +9.09%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81958 94956 104515
As % of all permanent IT job vacancies advertised in the UK 96.22% 96.40% 96.60%
Number of salaries quoted 67650 79824 85637
Median salary £45,000 £46,500 £45,000
Median salary % change year-on-year -3.22% +3.33%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00%  

1st/2nd Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st/2nd Line Support Analyst in the job title.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support Analyst.

Salary trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support Analyst over the 3 months to 23 May 2017.

Salary histogram for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 3 months to 23 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +69 157 £26,000 -1.88% 11
London +58 86 £30,000 +5.26% 4
South East +56 27 £25,250 +1.00% 1
Yorkshire +25 17 £24,000 -2.04%
Surrey - 17 £25,500 -
West Yorkshire +28 14 £24,000 -2.04%
Leeds +22 12 £24,000 +2.12%
South West +13 7 £22,000 -2.22%
North West -30 7 £22,000 +7.31% 3
Berkshire +32 6 £25,500 +8.51% 1
City of London +13 6 £31,000 +6.89% 1
East of England +11 5 £23,000 +6.97%
Dagenham - 5 £22,500 -
West Midlands +23 4 £25,000 -24.24% 3
East Midlands +18 4 £23,500 +14.63%
Lancashire +6 4 £22,000 +2.32%
Reading - 4 £26,000 - 1
Preston - 4 £22,000 -
Gloucestershire - 4 £22,000 -
Cheltenham - 3 £22,000 -
Northampton - 3 £23,500 -
York - 3 £27,500 -
North Yorkshire - 3 £27,500 -
Northamptonshire - 3 £23,500 -
Hertfordshire +11 2 £23,750 +9.82%
Watford -4 2 £23,750 +1.06%
Manchester -28 2 £22,000 +7.31% 3
Uxbridge - 2 £33,500 -
Bedfordshire - 2 £23,000 -
Solihull - 2 £25,000 -

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2017, 1st/2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support Analyst in the job title.

1 234 (81.53%) Windows
2 184 (64.11%) Active Directory
3 137 (47.74%) Windows 7
4 113 (39.37%) Microsoft
5 106 (36.93%) Microsoft Office
6 79 (27.53%) MS Exchange
7 67 (23.34%) ITIL
8 59 (20.56%) Citrix
9 58 (20.21%) Windows Server
10 56 (19.51%) Windows 10
11 38 (13.24%) Finance
12 37 (12.89%) Blackberry
12 37 (12.89%) SQL
13 35 (12.20%) Law
13 35 (12.20%) Office 365
14 32 (11.15%) Blackberry Enterprise Server
15 31 (10.80%) LAN
16 30 (10.45%) Analytical Skills
16 30 (10.45%) Windows Server 2008
17 29 (10.10%) VPN
18 28 (9.76%) iManage
18 28 (9.76%) SLA
18 28 (9.76%) SCCM
19 27 (9.41%) WAN
20 25 (8.71%) Time Management
21 24 (8.36%) Degree
22 23 (8.01%) DNS
22 23 (8.01%) TCP/IP
23 22 (7.67%) DHCP
23 22 (7.67%) VMware

1st/2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (27.53%) MS Exchange
2 32 (11.15%) Blackberry Enterprise Server
3 20 (6.97%) SharePoint
4 16 (5.57%) Exchange Server 2007
4 16 (5.57%) Exchange Server 2010
5 11 (3.83%) Site Server
6 8 (2.79%) IBM Notes
7 3 (1.05%) Exchange Server 2013
8 2 (0.70%) CMS
8 2 (0.70%) SharePoint 2013
8 2 (0.70%) Skype for Business
9 1 (0.35%) IIS
9 1 (0.35%) SharePoint 2010
Applications
1 106 (36.93%) Microsoft Office
2 11 (3.83%) Microsoft Excel
3 8 (2.79%) Microsoft PowerPoint
4 3 (1.05%) Adobe Creative Suite
Business Applications
1 3 (1.05%) Dynamics AX
2 1 (0.35%) Dynamics CRM
2 1 (0.35%) Payment Gateway
2 1 (0.35%) Visualfiles
Cloud Services
1 35 (12.20%) Office 365
2 9 (3.14%) SaaS
3 3 (1.05%) G Suite
3 3 (1.05%) Microsoft Azure
Communications & Networking
1 31 (10.80%) LAN
2 29 (10.10%) VPN
3 27 (9.41%) WAN
4 23 (8.01%) DNS
4 23 (8.01%) TCP/IP
5 22 (7.67%) DHCP
6 17 (5.92%) VoIP
7 15 (5.23%) Internet
8 10 (3.48%) Firewall
9 8 (2.79%) FTP
9 8 (2.79%) Wi-Fi
10 5 (1.74%) Remote Desktop
10 5 (1.74%) SMTP
10 5 (1.74%) SNMP
11 3 (1.05%) MPLS
12 2 (0.70%) IP Telephony
12 2 (0.70%) Skype
12 2 (0.70%) Wireless
13 1 (0.35%) Cisco ASA
13 1 (0.35%) Ethernet
Database & Business Intelligence
1 13 (4.53%) SQL Server
2 7 (2.44%) SQL Server Reporting Services
3 6 (2.09%) Crystal Reports
3 6 (2.09%) Data Warehouse
4 3 (1.05%) BusinessObjects
5 2 (0.70%) MySQL
5 2 (0.70%) SQL Server 2005
5 2 (0.70%) SQL Server 2008
6 1 (0.35%) MS Access
6 1 (0.35%) Relational Database
6 1 (0.35%) SQL Server Integration Services
Development Applications
1 4 (1.39%) JIRA
2 1 (0.35%) SQL Server Management Studio (SSMS)
General
1 38 (13.24%) Finance
2 35 (12.20%) Law
3 18 (6.27%) Legal
4 13 (4.53%) Retail
5 9 (3.14%) Front Office
6 6 (2.09%) Billing
7 4 (1.39%) Banking
8 3 (1.05%) Advertising
8 3 (1.05%) Automotive
8 3 (1.05%) Telecoms
9 2 (0.70%) Games
9 2 (0.70%) Marketing
9 2 (0.70%) Publishing
10 1 (0.35%) Back Office
10 1 (0.35%) International Banking
Libraries, Frameworks & Software Standards
1 2 (0.70%) FIX Protocol
2 1 (0.35%) CSS
2 1 (0.35%) HTML
2 1 (0.35%) Middleware
2 1 (0.35%) SOAP
Miscellaneous
1 37 (12.89%) Blackberry
2 30 (10.45%) Analytical Skills
3 12 (4.18%) iPad
4 11 (3.83%) Computer Science
4 11 (3.83%) User Experience
5 6 (2.09%) iPhone
5 6 (2.09%) Video Conferencing
6 4 (1.39%) Biotechnology
6 4 (1.39%) Smartphone
7 3 (1.05%) RSA SecurID
8 2 (0.70%) Fat Client
8 2 (0.70%) Management Information System
8 2 (0.70%) Thin Client
9 1 (0.35%) Fixed Income
9 1 (0.35%) FMCG
9 1 (0.35%) Life Science
9 1 (0.35%) Linux Command Line
Operating Systems
1 234 (81.53%) Windows
2 137 (47.74%) Windows 7
3 58 (20.21%) Windows Server
4 56 (19.51%) Windows 10
5 30 (10.45%) Windows Server 2008
6 18 (6.27%) Apple iOS
7 15 (5.23%) Android
7 15 (5.23%) Windows 8
7 15 (5.23%) Windows Server 2012
8 10 (3.48%) Windows XP
9 7 (2.44%) Mac OS X
9 7 (2.44%) Windows Server 2003
10 6 (2.09%) Linux
11 4 (1.39%) Red Hat Enterprise Linux
12 2 (0.70%) Windows Mobile
13 1 (0.35%) Unix
13 1 (0.35%) Windows Vista
Processes & Methodologies
1 67 (23.34%) ITIL
2 25 (8.71%) Time Management
3 18 (6.27%) Asset Management
4 15 (5.23%) Project Management
5 13 (4.53%) Incident Management
6 10 (3.48%) Wealth Management
6 10 (3.48%) Workflow
6 10 (3.48%) Workflow Management
7 9 (3.14%) Document Management
8 8 (2.79%) Change Management
9 7 (2.44%) Business Analysis
10 6 (2.09%) Contract Management
10 6 (2.09%) Data Security
10 6 (2.09%) ERP
10 6 (2.09%) ITIL V3
10 6 (2.09%) SDLC
10 6 (2.09%) Service Management
11 5 (1.74%) Continuous Improvement
11 5 (1.74%) Root Cause Analysis
12 4 (1.39%) Data Analytics
Programming Languages
1 37 (12.89%) SQL
2 10 (3.48%) PowerShell
3 3 (1.05%) C
4 2 (0.70%) VB
5 1 (0.35%) T-SQL
5 1 (0.35%) Uniface
Qualifications
1 24 (8.36%) Degree
2 9 (3.14%) Microsoft Certification
3 8 (2.79%) ITIL Certification
4 6 (2.09%) CCNA
4 6 (2.09%) Cisco Certification
5 4 (1.39%) MCP
6 3 (1.05%) MCSE
7 2 (0.70%) DBS Check
8 1 (0.35%) A+ Certification
8 1 (0.35%) ACSP
8 1 (0.35%) MCDST
8 1 (0.35%) MCSA
8 1 (0.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 28 (9.76%) SLA
2 11 (3.83%) QA
3 1 (0.35%) GxP
System Software
1 184 (64.11%) Active Directory
2 12 (4.18%) XenApp
3 10 (3.48%) VMware Infrastructure
4 3 (1.05%) Hyper-V
5 2 (0.70%) Terminal Services
5 2 (0.70%) vSphere
5 2 (0.70%) XenDesktop
6 1 (0.35%) Terminal Server
6 1 (0.35%) Virtual Desktop
Systems Management
1 28 (9.76%) SCCM
2 17 (5.92%) Backup Exec
3 12 (4.18%) Norton AntiVirus
4 8 (2.79%) ServiceCenter
5 5 (1.74%) WSUS
6 4 (1.39%) NetBackup
7 3 (1.05%) Jamf Pro
7 3 (1.05%) Microsoft Data Protection Manager
Vendors
1 113 (39.37%) Microsoft
2 59 (20.56%) Citrix
3 28 (9.76%) iManage
4 22 (7.67%) VMware
5 15 (5.23%) Cisco
6 14 (4.88%) HP
7 13 (4.53%) Apple
8 12 (4.18%) Symantec
9 8 (2.79%) Avaya
9 8 (2.79%) Bloomberg
9 8 (2.79%) Lotus
9 8 (2.79%) Reuters
10 6 (2.09%) Google
11 5 (1.74%) Dell
12 4 (1.39%) AppSense
12 4 (1.39%) Red Hat
12 4 (1.39%) Sophos
12 4 (1.39%) Veeam
13 3 (1.05%) CheckPoint
13 3 (1.05%) CommVault
Willenhall, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £24000.00 per annum
Posted: 7 hours ago
Birmingham, West Midlands (County)
4it Recruitment Ltd
Salary: Up to £25,000 per annum + excellent benefits
Posted: Yesterday
London
Information Technology Services
Salary: £25k - 35k per year + Benefits
Posted: Yesterday
Cheadle, Cheshire
Actis Recruitment.
Salary: From £18,000 to £20,000 per annum + benefits
Posted: Yesterday
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 2 days ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: 4 days ago
City, London
Experis Ltd
Salary: £22000.00 - £27000.00 per annum + Excellent Benefits
Posted: 4 days ago
Manchester, Cheshire, Altrincham, Stockport,...
Actis Recruitment Ltd
Salary: £18000 - £20000 + benefits
Posted: 6 days ago
London
aap3
Salary: £22000.00 - £25000.00 per annum + benefits
Posted: 18 days ago
Bury
People Source Consulting
Salary: £20000 - £25000 per annum + Benefits
Posted: 7 days ago