Period
to

The median annual salary for a 1st/2nd Line Support Analyst was £27,500 in advertised job vacancies during the 6 months to 12 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Analyst
UK
6 months to
12 Aug 2022
Same period 2021 Same period 2020
Rank 1091 933 745
Rank change year-on-year -158 -188 +229
Permanent jobs requiring a 1st/2nd Line Support Analyst 121 85 46
As % of all permanent jobs advertised in the UK 0.072% 0.074% 0.073%
As % of the Job Titles category 0.078% 0.081% 0.077%
Number of salaries quoted 105 73 46
10th Percentile £22,600 - £22,750
25th Percentile £23,250 £21,000 £26,250
Median annual salary (50th Percentile) £27,500 £25,000 £31,750
Median % change year-on-year +10.00% -21.26% +13.39%
75th Percentile £33,750 £34,750 £37,500
90th Percentile £39,300 £37,400 £40,000
UK excluding London median annual salary £24,500 £23,500 £27,000
% change year-on-year +4.26% -12.96% +2.86%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 155,319 104,329 60,084
% of permanent IT jobs with a recognized job title 91.96% 91.18% 94.89%
Number of salaries quoted 84,237 73,913 49,059
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,560 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £91,250 £88,750
UK excluding London median annual salary £52,106 £47,500 £47,500
% change year-on-year +9.70% - +5.56%

1st/2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Analyst.

Salary trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Support Analyst over the 6 months to 12 August 2022.

Salary histogram for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 6 months to 12 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -172 112 £27,500 +7.84% 9
UK excluding London -60 83 £24,500 +4.26% 11
London -196 33 £33,500 -2.90% 2
South East -43 31 £27,500 +1.85% 2
Work from Home -222 31 £28,000 +19.15% 1
South West -16 15 £24,000 +9.09% 1
East of England -54 14 £27,000 -21.74% 2
North of England -76 11 £26,000 +18.18% 1
Midlands -65 8 £24,500 -1.41% 1
North West -73 7 £26,000 +14.29% 1
West Midlands -58 5 £25,000 +1.21%
Scotland - 4 £22,250 - 3
East Midlands -31 3 £24,000 -4.00% 1
Yorkshire -40 3 £24,000 +9.09%
North East - 1 £22,000 -

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 August 2022, 1st/2nd Line Support Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support Analyst in the job title.

1 92 (76.03%) Windows
2 80 (66.12%) Microsoft 365
3 74 (61.16%) Microsoft
4 72 (59.50%) Active Directory
5 71 (58.68%) Windows 10
6 58 (47.93%) Social Skills
7 36 (29.75%) Windows Server
8 33 (27.27%) Microsoft Office
9 27 (22.31%) MS Exchange
10 26 (21.49%) ITIL
11 25 (20.66%) Firewall
12 24 (19.83%) Citrix
13 22 (18.18%) Windows Server 2016
14 20 (16.53%) Azure
14 20 (16.53%) DHCP
14 20 (16.53%) DNS
15 19 (15.70%) Microsoft Certification
16 18 (14.88%) TCP/IP
17 17 (14.05%) Cisco
18 16 (13.22%) Apple
19 15 (12.40%) A+ Certification
19 15 (12.40%) Mac OS
20 14 (11.57%) Driving Licence
20 14 (11.57%) Digital Economy
20 14 (11.57%) SLA
20 14 (11.57%) Games
21 13 (10.74%) Progress
22 12 (9.92%) MCP
22 12 (9.92%) Finance
22 12 (9.92%) Remote Monitoring and Management

1st/2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (22.31%) MS Exchange
2 6 (4.96%) SharePoint
3 1 (0.83%) CMS
3 1 (0.83%) Exchange Server 2010
3 1 (0.83%) IIS
Applications
1 33 (27.27%) Microsoft Office
2 7 (5.79%) Microsoft Excel
3 3 (2.48%) Adobe Creative Suite
4 2 (1.65%) Acrobat
Business Applications
1 1 (0.83%) Elite 3E
1 1 (0.83%) Fidessa
Cloud Services
1 80 (66.12%) Microsoft 365
2 20 (16.53%) Azure
3 11 (9.09%) Azure Active Directory
4 10 (8.26%) AWS
5 8 (6.61%) Mimecast
6 2 (1.65%) OneDrive
7 1 (0.83%) Google Workspace
Communications & Networking
1 25 (20.66%) Firewall
2 20 (16.53%) DHCP
2 20 (16.53%) DNS
3 18 (14.88%) TCP/IP
4 11 (9.09%) LAN
4 11 (9.09%) WAN
5 9 (7.44%) VPN
5 9 (7.44%) Wireless
6 7 (5.79%) VoIP
7 5 (4.13%) Internet
8 3 (2.48%) Broadband
8 3 (2.48%) Remote Desktop
8 3 (2.48%) VLAN
9 2 (1.65%) Intranet
9 2 (1.65%) Network Security
9 2 (1.65%) Unified Communications
9 2 (1.65%) WebEx
10 1 (0.83%) 4G
10 1 (0.83%) Cisco ASA
10 1 (0.83%) Skype
Database & Business Intelligence
1 1 (0.83%) SQL Server
Development Applications
1 7 (5.79%) JIRA
General
1 58 (47.93%) Social Skills
2 14 (11.57%) Digital Economy
2 14 (11.57%) Games
3 12 (9.92%) Finance
4 10 (8.26%) Law
5 8 (6.61%) Banking
6 6 (4.96%) Italian Language
6 6 (4.96%) Legal
7 5 (4.13%) Analytical Skills
8 4 (3.31%) Telecoms
9 3 (2.48%) Organisational Skills
10 1 (0.83%) Automotive
10 1 (0.83%) Inclusion and Diversity
10 1 (0.83%) Manufacturing
10 1 (0.83%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.83%) .NET
1 1 (0.83%) FIX Protocol
1 1 (0.83%) HTML
1 1 (0.83%) XMPP
Miscellaneous
1 14 (11.57%) Driving Licence
2 5 (4.13%) Video Conferencing
3 3 (2.48%) Blackberry
3 3 (2.48%) iPhone
4 2 (1.65%) Handset
4 2 (1.65%) iPad
4 2 (1.65%) Management Information System
4 2 (1.65%) Private Cloud
4 2 (1.65%) Self-Motivation
5 1 (0.83%) Digital Media
5 1 (0.83%) Eurex
5 1 (0.83%) Mobile App
5 1 (0.83%) Smartphone
Operating Systems
1 92 (76.03%) Windows
2 71 (58.68%) Windows 10
3 36 (29.75%) Windows Server
4 22 (18.18%) Windows Server 2016
5 15 (12.40%) Mac OS
6 11 (9.09%) Windows Server 2019
7 10 (8.26%) Windows Server 2012
8 8 (6.61%) Linux
9 5 (4.13%) Windows 7
10 4 (3.31%) Apple iOS
11 3 (2.48%) Windows Server 2008
12 2 (1.65%) Android
13 1 (0.83%) Mac OS X
13 1 (0.83%) Solaris
13 1 (0.83%) Ubuntu
13 1 (0.83%) Unix
Processes & Methodologies
1 26 (21.49%) ITIL
2 12 (9.92%) Remote Monitoring and Management
3 9 (7.44%) Incident Management
4 7 (5.79%) Kalman Filter
4 7 (5.79%) Service Management
5 6 (4.96%) Mobile Device Management
6 4 (3.31%) Business Continuity
6 4 (3.31%) Service Delivery
7 3 (2.48%) Agile
7 3 (2.48%) Computer Science
7 3 (2.48%) CRM
7 3 (2.48%) ITSM
7 3 (2.48%) Proactive Monitoring
7 3 (2.48%) Problem-Solving
8 2 (1.65%) Business Continuity Planning
8 2 (1.65%) Business Development
8 2 (1.65%) Continuous Improvement
8 2 (1.65%) Contract Negotiation
8 2 (1.65%) Due Diligence
8 2 (1.65%) Project Delivery
Programming Languages
1 9 (7.44%) SQL
2 8 (6.61%) PowerShell
2 8 (6.61%) Python
3 1 (0.83%) C
3 1 (0.83%) C#
3 1 (0.83%) VB.NET
Qualifications
1 19 (15.70%) Microsoft Certification
2 15 (12.40%) A+ Certification
3 12 (9.92%) MCP
4 11 (9.09%) MCSA
4 11 (9.09%) MCSE
5 10 (8.26%) Degree
5 10 (8.26%) MCDST
5 10 (8.26%) MCITP
6 3 (2.48%) Computer Science Degree
6 3 (2.48%) Master's Degree
7 2 (1.65%) DBS Check
7 2 (1.65%) Network+ Certification
8 1 (0.83%) CCNA
8 1 (0.83%) Cisco Certification
8 1 (0.83%) ITIL Certification
8 1 (0.83%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 14 (11.57%) SLA
2 1 (0.83%) Sarbanes-Oxley
System Software
1 72 (59.50%) Active Directory
2 1 (0.83%) VMware Infrastructure
Systems Management
1 11 (9.09%) SCCM
2 7 (5.79%) Microsoft Intune
3 2 (1.65%) ServiceCenter
Vendors
1 74 (61.16%) Microsoft
2 24 (19.83%) Citrix
3 17 (14.05%) Cisco
4 16 (13.22%) Apple
5 13 (10.74%) Progress
6 8 (6.61%) Bloomberg
6 8 (6.61%) Reuters
7 7 (5.79%) Oracle
7 7 (5.79%) VMware
8 6 (4.96%) Dell
9 5 (4.13%) Adobe
10 4 (3.31%) HP
11 3 (2.48%) iManage
11 3 (2.48%) Ivanti
12 1 (0.83%) Aderant
12 1 (0.83%) DocuSign
12 1 (0.83%) Palo Alto
12 1 (0.83%) Patsystems
12 1 (0.83%) ServiceNow
12 1 (0.83%) Trayport