The median annual salary for a 1st/2nd Line Support Analyst was £26,000 in advertised job vacancies during the 3 months to 24 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Analyst
UK
3 months to
24 Apr 2017
Same period 2016 Same period 2015
Rank 703 817 763
Rank change year-on-year +114 -54  
Permanent jobs requiring a 1st/2nd Line Support Analyst 161 150 224
As % of all permanent IT jobs advertised in the UK 0.19% 0.14% 0.20%
As % of the Job Titles category 0.19% 0.15% 0.21%
Number of salaries quoted 143 136 194
Median salary £26,000 £26,500 £25,000
Median salary % change year-on-year -1.88% +6.00%  
90% offered a salary of more than £22,000 £21,500 £20,400
10% offered a salary of more than £34,700 £31,500 £32,500
UK excluding London median salary £24,000 £24,500 £22,500
% change year-on-year -2.04% +8.88%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82581 100487 108682
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.36% 96.57%
Number of salaries quoted 68542 84332 88722
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st/2nd Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st/2nd Line Support Analyst in the job title.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support Analyst.

Salary trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support Analyst over the 3 months to 24 April 2017.

Salary histogram for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 3 months to 24 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +105 160 £26,000 -1.88% 14
London +72 90 £30,000 +9.09% 6
South East +55 30 £24,750 -1.00% 1
Yorkshire +35 20 £24,000 - 2
West Yorkshire +36 18 £24,000 +11.62% 1
Surrey +65 17 £24,500 -18.33%
Leeds +37 16 £24,000 +11.62% 1
Berkshire +36 7 £25,000 +6.38%
City of London +35 7 £31,000 +12.72%
South West +22 7 £24,000 +6.66% 1
Reading - 6 £25,500 -
North West -16 5 £22,000 +7.31% 2
Dagenham - 4 £22,500 - 1
Preston - 4 £22,000 -
Gloucestershire - 4 £22,000 -
Lancashire - 4 £22,000 -
Northamptonshire +8 3 £23,500 +4.44%
East of England +8 3 £23,000 -2.12%
East Midlands +5 3 £23,500 +9.30% 1
Northampton - 3 £23,500 -
Cheltenham - 3 £22,000 -
West Midlands +26 2 £22,000 -26.66% 1
Wiltshire +14 2 £24,500 +8.88%
Hampshire +14 2 £26,000 -1.88%
West Sussex +12 2 £19,000 -36.66%
Swindon - 2 £24,500 -
North Yorkshire - 2 £27,500 - 1
Bradford - 2 £24,000 -
Hook - 2 £26,000 -
York - 2 £27,500 - 1

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 April 2017, 1st/2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support Analyst in the job title.

1 235 (81.31%) Windows
2 189 (65.40%) Active Directory
3 126 (43.60%) Windows 7
4 111 (38.41%) Microsoft
4 111 (38.41%) Microsoft Office
5 77 (26.64%) MS Exchange
6 71 (24.57%) Windows Server
7 66 (22.84%) ITIL
8 62 (21.45%) Citrix
9 46 (15.92%) Windows 10
10 34 (11.76%) Finance
10 34 (11.76%) Law
10 34 (11.76%) SQL
11 33 (11.42%) LAN
12 32 (11.07%) Office 365
13 31 (10.73%) Windows Server 2008
14 30 (10.38%) SLA
14 30 (10.38%) VPN
14 30 (10.38%) Blackberry
14 30 (10.38%) Analytical Skills
15 29 (10.03%) WAN
16 28 (9.69%) SCCM
17 26 (9.00%) DNS
18 25 (8.65%) TCP/IP
18 25 (8.65%) VMware
18 25 (8.65%) Time Management
19 24 (8.30%) Blackberry Enterprise Server
19 24 (8.30%) iManage
20 23 (7.96%) DHCP
21 22 (7.61%) Cisco

1st/2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (26.64%) MS Exchange
2 24 (8.30%) Blackberry Enterprise Server
3 15 (5.19%) Exchange Server 2007
4 14 (4.84%) SharePoint
5 13 (4.50%) Exchange Server 2010
6 10 (3.46%) Site Server
7 8 (2.77%) IBM Notes
8 3 (1.04%) Exchange Server 2013
8 3 (1.04%) Skype for Business
9 2 (0.69%) CMS
9 2 (0.69%) SharePoint 2013
10 1 (0.35%) IIS
Applications
1 111 (38.41%) Microsoft Office
2 13 (4.50%) Microsoft Excel
3 10 (3.46%) Microsoft PowerPoint
4 3 (1.04%) Adobe Creative Suite
Business Applications
1 2 (0.69%) Dynamics AX
1 2 (0.69%) SAP Oil and Gas
1 2 (0.69%) Visualfiles
2 1 (0.35%) Dynamics NAV
Cloud Services
1 32 (11.07%) Office 365
2 8 (2.77%) SaaS
3 3 (1.04%) G Suite
3 3 (1.04%) Microsoft Azure
Communications & Networking
1 33 (11.42%) LAN
2 30 (10.38%) VPN
3 29 (10.03%) WAN
4 26 (9.00%) DNS
5 25 (8.65%) TCP/IP
6 23 (7.96%) DHCP
7 17 (5.88%) VoIP
8 14 (4.84%) Firewall
9 12 (4.15%) Internet
10 7 (2.42%) Wi-Fi
11 6 (2.08%) FTP
11 6 (2.08%) SNMP
12 5 (1.73%) Remote Desktop
13 4 (1.38%) SMTP
14 3 (1.04%) LDAP
14 3 (1.04%) MPLS
14 3 (1.04%) VLAN
15 2 (0.69%) IP Telephony
15 2 (0.69%) SSH
15 2 (0.69%) Wireshark
Database & Business Intelligence
1 12 (4.15%) SQL Server
2 6 (2.08%) SQL Server Reporting Services
3 5 (1.73%) Crystal Reports
3 5 (1.73%) Data Warehouse
4 3 (1.04%) BusinessObjects
5 2 (0.69%) MySQL
6 1 (0.35%) MS Access
6 1 (0.35%) Relational Database
6 1 (0.35%) SQL Server 2005
6 1 (0.35%) SQL Server 2008
Development Applications
1 2 (0.69%) JIRA
2 1 (0.35%) SQL Server Management Studio (SSMS)
General
1 34 (11.76%) Finance
1 34 (11.76%) Law
2 17 (5.88%) Legal
3 11 (3.81%) Retail
4 8 (2.77%) Front Office
5 6 (2.08%) Banking
5 6 (2.08%) Telecoms
6 5 (1.73%) Billing
6 5 (1.73%) Marketing
7 3 (1.04%) Advertising
7 3 (1.04%) Publishing
8 2 (0.69%) Automotive
8 2 (0.69%) Electronics
8 2 (0.69%) Games
8 2 (0.69%) Manufacturing
9 1 (0.35%) Financial Institution
9 1 (0.35%) French Language
9 1 (0.35%) German Language
9 1 (0.35%) International Banking
9 1 (0.35%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (0.35%) FIX Protocol
1 1 (0.35%) SOAP
Miscellaneous
1 30 (10.38%) Analytical Skills
1 30 (10.38%) Blackberry
2 12 (4.15%) iPad
3 11 (3.81%) Computer Science
4 10 (3.46%) User Experience
5 7 (2.42%) Video Conferencing
6 5 (1.73%) iPhone
7 4 (1.38%) Biotechnology
7 4 (1.38%) Management Information System
8 3 (1.04%) Smartphone
9 2 (0.69%) Data Centre
9 2 (0.69%) Fat Client
9 2 (0.69%) PKI
9 2 (0.69%) Replication
9 2 (0.69%) RSA SecurID
9 2 (0.69%) Thin Client
10 1 (0.35%) EPoS
10 1 (0.35%) FMCG
10 1 (0.35%) Linux Command Line
10 1 (0.35%) Virtual Team
Operating Systems
1 235 (81.31%) Windows
2 126 (43.60%) Windows 7
3 71 (24.57%) Windows Server
4 46 (15.92%) Windows 10
5 31 (10.73%) Windows Server 2008
6 18 (6.23%) Apple iOS
7 15 (5.19%) Android
7 15 (5.19%) Windows 8
7 15 (5.19%) Windows Server 2012
8 10 (3.46%) Windows XP
9 9 (3.11%) Linux
10 8 (2.77%) Mac OS X
11 7 (2.42%) Windows Server 2003
12 4 (1.38%) Red Hat Enterprise Linux
13 2 (0.69%) Windows Mobile
14 1 (0.35%) Unix
14 1 (0.35%) Windows Phone
14 1 (0.35%) Windows Vista
Processes & Methodologies
1 66 (22.84%) ITIL
2 25 (8.65%) Time Management
3 16 (5.54%) Asset Management
4 13 (4.50%) Project Management
5 11 (3.81%) Incident Management
6 10 (3.46%) Change Management
6 10 (3.46%) Wealth Management
6 10 (3.46%) Workflow
6 10 (3.46%) Workflow Management
7 9 (3.11%) Document Management
7 9 (3.11%) Service Management
8 7 (2.42%) Business Analysis
8 7 (2.42%) ITIL V3
8 7 (2.42%) Service Delivery
9 5 (1.73%) Continuous Improvement
9 5 (1.73%) Contract Management
9 5 (1.73%) ERP
9 5 (1.73%) SDLC
10 4 (1.38%) Data Security
10 4 (1.38%) Root Cause Analysis
Programming Languages
1 34 (11.76%) SQL
2 9 (3.11%) PowerShell
3 3 (1.04%) C
4 2 (0.69%) VB
Qualifications
1 22 (7.61%) Degree
2 11 (3.81%) Microsoft Certification
3 9 (3.11%) CCNA
3 9 (3.11%) Cisco Certification
4 8 (2.77%) ITIL Certification
5 7 (2.42%) MCP
6 4 (1.38%) MCSE
7 2 (0.69%) A+ Certification
7 2 (0.69%) DBS Check
7 2 (0.69%) MCSA
8 1 (0.35%) MCDST
8 1 (0.35%) MCITP
8 1 (0.35%) SC Cleared
8 1 (0.35%) Security Cleared
8 1 (0.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 30 (10.38%) SLA
2 11 (3.81%) QA
3 1 (0.35%) GxP
System Software
1 189 (65.40%) Active Directory
2 16 (5.54%) XenApp
3 14 (4.84%) VMware Infrastructure
4 3 (1.04%) Hyper-V
4 3 (1.04%) vSphere
5 2 (0.69%) Terminal Services
5 2 (0.69%) VMware ESXi
5 2 (0.69%) XenDesktop
6 1 (0.35%) Terminal Server
Systems Management
1 28 (9.69%) SCCM
2 14 (4.84%) Backup Exec
3 10 (3.46%) Norton AntiVirus
4 6 (2.08%) ServiceCenter
5 4 (1.38%) NetBackup
5 4 (1.38%) WSUS
6 3 (1.04%) Jamf Pro
7 2 (0.69%) Microsoft Data Protection Manager
7 2 (0.69%) Nagios
8 1 (0.35%) McAfee ePO
Vendors
1 111 (38.41%) Microsoft
2 62 (21.45%) Citrix
3 25 (8.65%) VMware
4 24 (8.30%) iManage
5 22 (7.61%) Cisco
6 15 (5.19%) Apple
7 12 (4.15%) HP
8 10 (3.46%) Avaya
8 10 (3.46%) Symantec
9 8 (2.77%) Lotus
10 7 (2.42%) Google
11 6 (2.08%) Bloomberg
11 6 (2.08%) Dell
11 6 (2.08%) Reuters
12 5 (1.73%) Sophos
13 4 (1.38%) AppSense
13 4 (1.38%) Polycom
13 4 (1.38%) Red Hat
13 4 (1.38%) Veeam
14 3 (1.04%) Juniper
Leeds, West Yorkshire
Mortimer Spinks
Salary: £22000 - £26000 per annum
Posted: 1 hour ago
North West London
Client Server
Salary: £25k to £35k + benefits
Posted: 5 hours ago
Leicester, Leicestershire
TEKsystems
Salary: £18000 - £25000 per annum
Posted: 4 hours ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 8 hours ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 16 hours ago
Hounslow, Middlesex
Experis Ltd
Salary: £30000 per annum + Benefits
Posted: 4 days ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: 2 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 4 days ago
Dagenham, Essex
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £22,500 per annum + benefits
Posted: 3 days ago
York, North Yorkshire
The Bridge Ltd
Salary: From £25,000 to £29,000 per annum
Posted: 4 days ago
Cheadle, Cheshire
Actis Recruitment.
Salary: From £18,000 to £20,000 per annum + benefits
Posted: 7 days ago
Devon
itecopeople
Salary: £18000 - £23000 per annum + benefits package
Posted: 6 days ago
Manchester, Cheshire, Lancashire, Greater...
Actis Recruitment Ltd
Salary: £18,000 to £20,000 + benefits
Posted: 14 days ago
Oxfordshire
Hays West And Wales
Salary: £18000.00 - £30000.00 per annum + Benefits
Posted: 27 days ago