1st/2nd Line Support Analyst Jobs

The median annual salary for a 1st/2nd Line Support Analyst was £25,250 in advertised job vacancies during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Analyst UK
Location	3 months to 23 Jun 2017	Same period 2016	Same period 2015
Rank	745	743	825
Rank change year-on-year	-2	+82
Permanent jobs requiring a 1st/2nd Line Support Analyst	125	170	163
As % of all permanent IT jobs advertised in the UK	0.14%	0.17%	0.15%
As % of the Job Titles category	0.15%	0.18%	0.15%
Number of salaries quoted	108	158	141
Median salary	£25,250	£26,000	£24,500
Median salary % change year-on-year	-2.88%	+6.12%
90% offered a salary of more than	£22,000	£20,350	£20,000
10% offered a salary of more than	£32,500	£32,650	£32,500
UK excluding London median salary	£23,000	£22,500	£22,000
% change year-on-year	+2.22%	+2.27%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles UK
Permanent job vacancies with a job title containing a recognized job role	85523	94943	107102
As % of all permanent IT job vacancies advertised in the UK	95.96%	96.54%	96.59%
Number of salaries quoted	69945	79998	88268
Median salary	£46,250	£47,500	£45,000
Median salary % change year-on-year	-2.63%	+5.55%
90% offered a salary of more than	£27,500	£27,500	£26,500
10% offered a salary of more than	£74,000	£70,000	£71,000
UK excluding London median salary	£42,500	£41,500	£40,000
% change year-on-year	+2.40%	+3.75%

1st/2nd Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st/2nd Line Support Analyst in the job title.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support Analyst.

Salary trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support Analyst over the 3 months to 23 June 2017.

Salary histogram for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Median Salary Last 3 Months	Median Salary % Change on Same Period Last Year	Live Job Vacancies
England	+6	123	£25,250	-2.88%	10
London	+8	65	£30,000	-	4
South East	+26	22	£25,500	+8.51%	4
Surrey	+44	13	£25,500	+36.00%
North West	-35	11	£22,000	+7.31%	1
Yorkshire	+12	10	£24,000	-5.88%
West Yorkshire	+17	7	£22,250	-11.00%
Leeds	+10	7	£22,250	-12.74%
Manchester	-16	6	£22,000	+7.31%	1
Berkshire	+29	5	£23,500	+6.81%	1
Bury	-	5	£22,500	-	1
West Midlands	+15	4	£23,500	+14.63%
Lancashire	+5	4	£22,000	+2.32%
South West	+4	4	£21,250	-5.55%
East of England	-13	4	£23,750	+15.85%
Preston	-	4	£22,000	-
Dagenham	-	4	£22,500	-
East Midlands	+20	3	£22,500	-	1
York	-	3	£27,500	-
North Yorkshire	-	3	£27,500	-
City of London	+13	2	£28,000	-6.66%	1
Watford	-10	2	£23,750	-2.06%
Hertfordshire	-13	2	£23,750	+10.46%
Surbiton	-	2	£25,000	-
Uxbridge	-	2	£33,500	-
Solihull	-	2	£25,000	-
Reading	-	2	£25,500	-	1
Scotland	-	2	£26,115	-
Southampton	+16	1	£26,000	-8.77%	1
Guildford	+16	1	£25,000	-33.33%

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 June 2017, 1st/2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support Analyst in the job title.

1	213 (78.31%)	Windows
2	171 (62.87%)	Active Directory
3	120 (44.12%)	Windows 7
4	110 (40.44%)	Microsoft
5	97 (35.66%)	Microsoft Office
6	71 (26.10%)	MS Exchange
7	59 (21.69%)	ITIL
8	56 (20.59%)	Citrix
9	51 (18.75%)	Windows Server
10	49 (18.01%)	Windows 10
11	43 (15.81%)	Finance
12	39 (14.34%)	SQL
13	38 (13.97%)	Blackberry
14	35 (12.87%)	Office 365
15	32 (11.76%)	LAN

16	31 (11.40%)	Law
16	31 (11.40%)	Blackberry Enterprise Server
17	28 (10.29%)	WAN
18	27 (9.93%)	VPN
19	25 (9.19%)	iManage
20	24 (8.82%)	Windows Server 2008
21	23 (8.46%)	Analytical Skills
21	23 (8.46%)	DNS
21	23 (8.46%)	SLA
22	22 (8.09%)	DHCP
22	22 (8.09%)	SharePoint
22	22 (8.09%)	Degree
22	22 (8.09%)	SCCM
23	19 (6.99%)	TCP/IP
24	18 (6.62%)	Backup Exec

1st/2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	71 (26.10%)	MS Exchange
2	31 (11.40%)	Blackberry Enterprise Server
3	22 (8.09%)	SharePoint
4	16 (5.88%)	Exchange Server 2010
5	12 (4.41%)	Exchange Server 2007
6	11 (4.04%)	Site Server
7	8 (2.94%)	IBM Notes
8	3 (1.10%)	Exchange Server 2013
9	2 (0.74%)	CMS
9	2 (0.74%)	SharePoint 2013
9	2 (0.74%)	Skype for Business
10	1 (0.37%)	IIS
10	1 (0.37%)	SharePoint 2010

Applications
1	97 (35.66%)	Microsoft Office
2	9 (3.31%)	Microsoft Excel
3	5 (1.84%)	Microsoft PowerPoint
4	3 (1.10%)	Adobe Creative Suite

Business Applications
1	3 (1.10%)	Payment Gateway
2	2 (0.74%)	Dynamics AX
3	1 (0.37%)	Dynamics CRM
3	1 (0.37%)	Visualfiles

Cloud Services
1	35 (12.87%)	Office 365
2	9 (3.31%)	SaaS
3	3 (1.10%)	G Suite
3	3 (1.10%)	Microsoft Azure
4	1 (0.37%)	OneDrive

Communications & Networking
1	32 (11.76%)	LAN
2	28 (10.29%)	WAN
3	27 (9.93%)	VPN
4	23 (8.46%)	DNS
5	22 (8.09%)	DHCP
6	19 (6.99%)	TCP/IP
7	16 (5.88%)	VoIP
8	14 (5.15%)	Internet
9	9 (3.31%)	Firewall
10	8 (2.94%)	FTP
10	8 (2.94%)	Wi-Fi
11	5 (1.84%)	SMTP
11	5 (1.84%)	SNMP
12	3 (1.10%)	MPLS
12	3 (1.10%)	Remote Desktop
13	2 (0.74%)	IP Telephony
13	2 (0.74%)	Skype
13	2 (0.74%)	Wireless
14	1 (0.37%)	Cisco ASA
14	1 (0.37%)	Ethernet

Database & Business Intelligence
1	13 (4.78%)	SQL Server
2	8 (2.94%)	Crystal Reports
2	8 (2.94%)	SQL Server Reporting Services
3	6 (2.21%)	Data Warehouse
4	3 (1.10%)	BusinessObjects
4	3 (1.10%)	SQL Server Integration Services
5	2 (0.74%)	SQL Server 2005
5	2 (0.74%)	SQL Server 2008
6	1 (0.37%)	Relational Database

Development Applications
1	3 (1.10%)	JIRA

General
1	43 (15.81%)	Finance
2	31 (11.40%)	Law
3	16 (5.88%)	Legal
4	14 (5.15%)	Retail
5	9 (3.31%)	Front Office
6	6 (2.21%)	Banking
6	6 (2.21%)	Billing
7	3 (1.10%)	Advertising
7	3 (1.10%)	Automotive
8	2 (0.74%)	Publishing
8	2 (0.74%)	Telecoms
9	1 (0.37%)	Back Office
9	1 (0.37%)	Games
9	1 (0.37%)	International Banking
9	1 (0.37%)	Manufacturing
9	1 (0.37%)	Marketing

Libraries, Frameworks & Software Standards
1	3 (1.10%)	CSS
1	3 (1.10%)	HTML
2	1 (0.37%)	.NET
2	1 (0.37%)	FIX Protocol
2	1 (0.37%)	Middleware

Miscellaneous
1	38 (13.97%)	Blackberry
2	23 (8.46%)	Analytical Skills
3	12 (4.41%)	iPad
4	11 (4.04%)	Computer Science
4	11 (4.04%)	User Experience
5	6 (2.21%)	iPhone
5	6 (2.21%)	Video Conferencing
6	4 (1.47%)	Smartphone
7	3 (1.10%)	RSA SecurID
8	2 (0.74%)	Biotechnology
8	2 (0.74%)	Management Information System
9	1 (0.37%)	Fat Client
9	1 (0.37%)	Fintech
9	1 (0.37%)	Fixed Income
9	1 (0.37%)	FMCG
9	1 (0.37%)	Thin Client

Operating Systems
1	213 (78.31%)	Windows
2	120 (44.12%)	Windows 7
3	51 (18.75%)	Windows Server
4	49 (18.01%)	Windows 10
5	24 (8.82%)	Windows Server 2008
6	18 (6.62%)	Apple iOS
7	16 (5.88%)	Android
8	14 (5.15%)	Windows 8
9	10 (3.68%)	Windows Server 2012
10	8 (2.94%)	Windows XP
11	7 (2.57%)	Mac OS X
11	7 (2.57%)	Windows Server 2003
12	3 (1.10%)	Linux
13	2 (0.74%)	Red Hat Enterprise Linux
13	2 (0.74%)	Windows Mobile
14	1 (0.37%)	Windows Vista

Processes & Methodologies
1	59 (21.69%)	ITIL
2	18 (6.62%)	Asset Management
2	18 (6.62%)	Time Management
3	16 (5.88%)	Project Management
4	9 (3.31%)	Incident Management
5	8 (2.94%)	Change Management
5	8 (2.94%)	Wealth Management
6	7 (2.57%)	Business Analysis
6	7 (2.57%)	Document Management
6	7 (2.57%)	Workflow
7	6 (2.21%)	Contract Management
7	6 (2.21%)	SDLC
7	6 (2.21%)	Workflow Management
8	5 (1.84%)	Data Security
8	5 (1.84%)	ERP
8	5 (1.84%)	ITIL V3
8	5 (1.84%)	Service Management
9	4 (1.47%)	Continuous Improvement
9	4 (1.47%)	Data Analytics
9	4 (1.47%)	Service Delivery

Programming Languages
1	39 (14.34%)	SQL
2	9 (3.31%)	PowerShell
3	3 (1.10%)	C
3	3 (1.10%)	Uniface
4	2 (0.74%)	T-SQL
4	2 (0.74%)	VB
5	1 (0.37%)	PL/SQL
5	1 (0.37%)	VB.NET

Qualifications
1	22 (8.09%)	Degree
2	9 (3.31%)	Microsoft Certification
3	6 (2.21%)	ITIL Certification
4	4 (1.47%)	CCNA
4	4 (1.47%)	Cisco Certification
4	4 (1.47%)	MCP
4	4 (1.47%)	MCSE
5	3 (1.10%)	Computer Science Degree
6	1 (0.37%)	A+ Certification
6	1 (0.37%)	ACSP
6	1 (0.37%)	MCDST
6	1 (0.37%)	VMware Certified Professional (VCP)

Quality Assurance & Compliance
1	23 (8.46%)	SLA
2	11 (4.04%)	QA
3	1 (0.37%)	GxP

System Software
1	171 (62.87%)	Active Directory
2	10 (3.68%)	XenApp
3	6 (2.21%)	VMware Infrastructure
4	5 (1.84%)	Hyper-V
5	2 (0.74%)	XenDesktop
6	1 (0.37%)	Terminal Server
6	1 (0.37%)	Terminal Services
6	1 (0.37%)	Virtual Desktop
6	1 (0.37%)	vSphere

Systems Management
1	22 (8.09%)	SCCM
2	18 (6.62%)	Backup Exec
3	12 (4.41%)	Norton AntiVirus
4	9 (3.31%)	ServiceCenter
5	5 (1.84%)	WSUS
6	4 (1.47%)	NetBackup
7	3 (1.10%)	Jamf Pro
7	3 (1.10%)	Microsoft Data Protection Manager
8	1 (0.37%)	Microsoft Intune

Vendors
1	110 (40.44%)	Microsoft
2	56 (20.59%)	Citrix
3	25 (9.19%)	iManage
4	17 (6.25%)	VMware
5	15 (5.51%)	HP
6	13 (4.78%)	Cisco
7	12 (4.41%)	Symantec
8	11 (4.04%)	Apple
9	8 (2.94%)	Bloomberg
9	8 (2.94%)	Lotus
9	8 (2.94%)	Reuters
10	6 (2.21%)	Dell
10	6 (2.21%)	Google
11	5 (1.84%)	Avaya
12	4 (1.47%)	AppSense
12	4 (1.47%)	ServiceNow
12	4 (1.47%)	Veeam
13	3 (1.10%)	CheckPoint
13	3 (1.10%)	CommVault
13	3 (1.10%)	Polycom