1st/2nd Line Support Analyst
UK
The median 1st/2nd Line Support Analyst salary in the UK is £35,500 per year, according to job vacancies posted during the 6 months leading to 14 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 14 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 680 | 826 | 914 |
| Rank change year-on-year | +146 | +88 | +216 |
| Permanent jobs requiring a 1st/2nd Line Support Analyst | 32 | 52 | 59 |
| As % of all permanent jobs advertised in the UK | 0.058% | 0.053% | 0.058% |
| As % of the Job Titles category | 0.064% | 0.055% | 0.064% |
| Number of salaries quoted | 32 | 46 | 55 |
| 10th Percentile | £31,263 | £26,250 | £25,000 |
| 25th Percentile | £32,000 | £28,756 | £27,250 |
| Median annual salary (50th Percentile) | £35,500 | £30,875 | £31,500 |
| Median % change year-on-year | +14.98% | -1.98% | +21.15% |
| 75th Percentile | £40,063 | £33,625 | £36,875 |
| 90th Percentile | £40,250 | £40,395 | £46,000 |
| UK excluding London median annual salary | £35,000 | £28,000 | £27,500 |
| % change year-on-year | +25.00% | +1.82% | +10.00% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 49,912 | 93,707 | 92,673 |
| % of permanent jobs with a recognized job title | 90.61% | 94.63% | 91.55% |
| Number of salaries quoted | 27,050 | 67,086 | 58,518 |
| 10th Percentile | £29,750 | £28,500 | £32,500 |
| 25th Percentile | £41,250 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £56,500 | £52,500 | £60,000 |
| Median % change year-on-year | +7.62% | -12.50% | - |
| 75th Percentile | £75,000 | £71,250 | £80,750 |
| 90th Percentile | £96,250 | £90,000 | £100,000 |
| UK excluding London median annual salary | £51,645 | £50,000 | £53,000 |
| % change year-on-year | +3.29% | -5.66% | +5.64% |
1st/2nd Line Support Analyst
Job Vacancy Trend
Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Support Analyst.
1st/2nd Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support Analyst over the 6 months to 14 May 2025.
1st/2nd Line Support Analyst
Top 10 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +129 | 31 | £35,000 | +13.36% | 6 |
| London | +112 | 18 | £36,000 | +2.86% | 2 |
| UK excluding London | +173 | 13 | £35,000 | +25.00% | 4 |
| North of England | +58 | 7 | £32,750 | +9.17% | 1 |
| Midlands | +61 | 6 | £38,500 | +42.59% | 1 |
| East Midlands | +36 | 6 | £38,500 | +35.09% | 1 |
| North West | - | 3 | £32,750 | - | |
| Work from Home | +111 | 2 | £25,000 | -16.67% | |
| Yorkshire | +76 | 2 | £35,000 | +16.67% | 1 |
| North East | - | 2 | £25,000 | - |
1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 14 May 2025, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support Analyst in the job title.
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1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: