1st/2nd Line Support Analyst
UK
The median 1st/2nd Line Support Analyst salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 9 December 2023.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 9 Dec 2023 |
Same period 2022 | Same period 2021 | |
|---|---|---|---|
| Rank | 666 | 974 | 991 |
| Rank change year-on-year | +308 | +17 | -293 |
| Permanent jobs requiring a 1st/2nd Line Support Analyst | 63 | 104 | 79 |
| As % of all permanent jobs advertised in the UK | 0.12% | 0.085% | 0.062% |
| As % of the Job Titles category | 0.13% | 0.089% | 0.065% |
| Number of salaries quoted | 60 | 88 | 75 |
| 10th Percentile | £21,250 | £23,000 | £22,100 |
| 25th Percentile | £26,688 | £26,250 | £24,625 |
| Median annual salary (50th Percentile) | £32,500 | £31,500 | £28,000 |
| Median % change year-on-year | +3.17% | +12.50% | -6.67% |
| 75th Percentile | £40,385 | £40,000 | £33,125 |
| 90th Percentile | £45,000 | £47,750 | £37,500 |
| UK excluding London median annual salary | £27,500 | £29,500 | £25,750 |
| % change year-on-year | -6.78% | +14.56% | -6.36% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 49,748 | 116,938 | 121,615 |
| % of permanent jobs with a recognized job title | 95.41% | 95.42% | 95.23% |
| Number of salaries quoted | 36,451 | 73,675 | 84,434 |
| 10th Percentile | £31,250 | £32,750 | £32,250 |
| 25th Percentile | £42,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £60,000 | £57,500 |
| Median % change year-on-year | - | +4.35% | +4.55% |
| 75th Percentile | £80,000 | £81,250 | £77,500 |
| 90th Percentile | £97,500 | £98,750 | £95,000 |
| UK excluding London median annual salary | £52,500 | £52,500 | £50,000 |
| % change year-on-year | - | +5.00% | +5.26% |
1st/2nd Line Support Analyst
Job Vacancy Trend
Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Support Analyst.
1st/2nd Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support Analyst over the 6 months to 9 December 2023.
1st/2nd Line Support Analyst
Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +316 | 62 | £32,500 | +6.56% | 4 |
| London | +265 | 36 | £36,500 | -5.81% | 3 |
| Work from Home | +252 | 28 | £36,500 | +8.96% | |
| UK excluding London | +203 | 27 | £27,500 | -6.78% | 1 |
| South East | +145 | 14 | £24,000 | -20.00% | 1 |
| North of England | +141 | 6 | £31,500 | +8.62% | |
| Midlands | +128 | 4 | £26,625 | -15.48% | |
| North West | +128 | 4 | £31,750 | +9.48% | |
| West Midlands | +130 | 3 | £27,000 | -2.70% | |
| East of England | +113 | 2 | £31,000 | +3.33% | |
| Yorkshire | +98 | 2 | £30,000 | +3.45% | |
| East Midlands | +51 | 1 | £21,500 | -34.85% | |
| Scotland | +27 | 1 | £30,500 | -33.70% |
1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 9 December 2023, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support Analyst in the job title.
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1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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