The median annual salary for a 1st/2nd Line Support Analyst was £26,000 in advertised job vacancies during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
1st/2nd Line Support Analyst
UK
Rank 709 804 735
Rank change year-on-year +95 -69  
Permanent jobs requiring a 1st/2nd Line Support Analyst 148 144 226
As % of all permanent IT jobs advertised in the UK 0.17% 0.14% 0.21%
As % of the Job Titles category 0.18% 0.15% 0.22%
Number of salaries quoted 135 124 207
Median salary £26,000 £25,000 £25,000
Median salary % change year-on-year +4.00% -  
90% offered a salary of more than £22,000 £21,000 £20,475
10% offered a salary of more than £36,500 £30,600 £32,500
UK excluding London median salary £24,000 £23,000 £22,500
% change year-on-year +4.34% +2.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81782 99209 102096
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.37% 96.63%
Number of salaries quoted 67852 83080 83346
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st/2nd Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st/2nd Line Support Analyst in the job title.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support Analyst.

Salary trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support Analyst over the 3 months to 24 March 2017.

Salary histogram for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +103 144 £26,000 +4.00% 14
London +78 78 £31,000 +12.72% 4
South East +51 25 £24,000 -4.00% 3
Yorkshire +29 22 £24,000 +11.62% 3
West Yorkshire +29 22 £24,000 +11.62% 2
Leeds +24 20 £24,000 +11.62% 2
Surrey +45 14 £24,000 +21.51%
South West +17 8 £24,250 +7.77%
City of London +42 7 £31,000 +12.72%
Berkshire +41 6 £25,000 +6.38% 1
East of England +24 4 £23,000 -2.64%
East Midlands +3 4 £22,250 -1.11% 2
Reading - 4 £25,000 - 1
Guildford - 4 £22,500 -
West Midlands +25 3 £21,250 -29.16% 1
Redhill - 3 £24,500 -
Gloucestershire - 3 £22,000 -
Hampshire +25 2 £26,000 -1.88%
Northamptonshire +21 2 £25,250 +12.22% 1
Hertfordshire +12 2 £23,750 +0.52%
Wiltshire +10 2 £24,500 +8.88%
Bristol +5 2 - -
Oxfordshire -2 2 £27,500 +10.00% 1
Bradford - 2 £24,000 -
Northampton - 2 £25,250 - 1
Swindon - 2 £24,500 -
Cheltenham - 2 £23,250 -
Hook - 2 £26,000 -
Watford - 2 £23,750 -
Bedfordshire - 2 £23,000 -

1st/2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 March 2017, 1st/2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support Analyst in the job title.

1 227 (80.50%) Windows
2 193 (68.44%) Active Directory
3 121 (42.91%) Windows 7
4 114 (40.43%) MS Office
5 99 (35.11%) Microsoft
6 93 (32.98%) MS Excel
7 86 (30.50%) Windows Server
8 73 (25.89%) MS Exchange
9 65 (23.05%) ITIL
10 48 (17.02%) Citrix
11 40 (14.18%) Windows 10
12 36 (12.77%) Windows Server 2008
13 34 (12.06%) Law
14 33 (11.70%) Analytical Skills
14 33 (11.70%) Office 365
15 32 (11.35%) Finance
16 30 (10.64%) VMware
16 30 (10.64%) LAN
17 29 (10.28%) SQL
18 28 (9.93%) WAN
18 28 (9.93%) VPN
18 28 (9.93%) SLA
19 27 (9.57%) Cisco
20 26 (9.22%) Blackberry
21 25 (8.87%) Degree
22 24 (8.51%) Time Management
22 24 (8.51%) Windows 8
23 23 (8.16%) TCP/IP
24 22 (7.80%) SCCM
24 22 (7.80%) Windows Server 2012

1st/2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (25.89%) MS Exchange
2 16 (5.67%) SharePoint
3 14 (4.96%) Blackberry Enterprise Server
3 14 (4.96%) Exchange Server 2007
4 13 (4.61%) Exchange Server 2010
5 9 (3.19%) IBM Notes
5 9 (3.19%) Site Server
6 5 (1.77%) Exchange Server 2013
6 5 (1.77%) Skype for Business
7 2 (0.71%) CMS
7 2 (0.71%) SharePoint 2013
8 1 (0.35%) IIS
Applications
1 114 (40.43%) MS Office
2 93 (32.98%) MS Excel
3 7 (2.48%) MS PowerPoint
4 3 (1.06%) Adobe Creative Suite
Business Applications
1 5 (1.77%) Visualfiles
2 3 (1.06%) SAP Oil and Gas
3 2 (0.71%) Dynamics AX
4 1 (0.35%) Dynamics NAV
Cloud Services
1 33 (11.70%) Office 365
2 8 (2.84%) SaaS
3 3 (1.06%) G Suite
4 2 (0.71%) Microsoft Azure
5 1 (0.35%) Adobe Creative Cloud
Communications & Networking
1 30 (10.64%) LAN
2 28 (9.93%) VPN
2 28 (9.93%) WAN
3 23 (8.16%) TCP/IP
4 21 (7.45%) DNS
5 18 (6.38%) DHCP
6 16 (5.67%) Firewall
7 15 (5.32%) VoIP
8 11 (3.90%) Internet
9 7 (2.48%) Remote Desktop
10 5 (1.77%) VLAN
10 5 (1.77%) Wi-Fi
11 4 (1.42%) LDAP
11 4 (1.42%) SNMP
12 3 (1.06%) HTTP
12 3 (1.06%) HTTPS
12 3 (1.06%) IPsec
12 3 (1.06%) MPLS
12 3 (1.06%) Wireshark
12 3 (1.06%) WLAN
Database & Business Intelligence
1 11 (3.90%) SQL Server
2 5 (1.77%) SQL Server Reporting Services
3 4 (1.42%) Crystal Reports
4 2 (0.71%) BusinessObjects
4 2 (0.71%) MySQL
5 1 (0.35%) MS Access
5 1 (0.35%) Relational Database
5 1 (0.35%) SQL Server 2005
5 1 (0.35%) SQL Server 2008
Development Applications
1 2 (0.71%) JIRA
2 1 (0.35%) SQL Server Management Studio (SSMS)
General
1 34 (12.06%) Law
2 32 (11.35%) Finance
3 20 (7.09%) Legal
4 12 (4.26%) Retail
5 11 (3.90%) Banking
6 8 (2.84%) Front Office
7 7 (2.48%) Telecoms
8 5 (1.77%) Marketing
8 5 (1.77%) Retail Banking
9 4 (1.42%) Manufacturing
10 3 (1.06%) Advertising
10 3 (1.06%) Electronics
10 3 (1.06%) Financial Institution
10 3 (1.06%) Publishing
11 2 (0.71%) Automotive
11 2 (0.71%) Games
12 1 (0.35%) French Language
12 1 (0.35%) German Language
12 1 (0.35%) International Banking
12 1 (0.35%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.35%) FIX Protocol
1 1 (0.35%) SOAP
Miscellaneous
1 33 (11.70%) Analytical Skills
2 26 (9.22%) Blackberry
3 14 (4.96%) Computer Science
4 10 (3.55%) User Experience
5 8 (2.84%) iPad
6 7 (2.48%) Video Conferencing
7 6 (2.13%) iPhone
7 6 (2.13%) Management Information System
8 4 (1.42%) Biotechnology
8 4 (1.42%) Smartphone
9 3 (1.06%) PKI
9 3 (1.06%) Replication
10 2 (0.71%) Data Centre
10 2 (0.71%) Fat Client
10 2 (0.71%) Thin Client
10 2 (0.71%) Virtual Team
11 1 (0.35%) EPoS
11 1 (0.35%) Life Science
11 1 (0.35%) Linux Command Line
11 1 (0.35%) Wiki
Operating Systems
1 227 (80.50%) Windows
2 121 (42.91%) Windows 7
3 86 (30.50%) Windows Server
4 40 (14.18%) Windows 10
5 36 (12.77%) Windows Server 2008
6 24 (8.51%) Windows 8
7 22 (7.80%) Windows Server 2012
8 19 (6.74%) Apple iOS
9 16 (5.67%) Windows XP
10 15 (5.32%) Android
11 11 (3.90%) Linux
12 9 (3.19%) Mac OS X
13 7 (2.48%) Windows Server 2003
14 4 (1.42%) Red Hat Enterprise Linux
14 4 (1.42%) Windows 2000 Server
15 2 (0.71%) Mac OS
15 2 (0.71%) Unix
15 2 (0.71%) Windows Mobile
16 1 (0.35%) Mac OS X Server
16 1 (0.35%) Windows Phone
Processes & Methodologies
1 65 (23.05%) ITIL
2 24 (8.51%) Time Management
3 15 (5.32%) Asset Management
4 14 (4.96%) Service Management
5 11 (3.90%) Incident Management
5 11 (3.90%) Workflow
5 11 (3.90%) Workflow Management
6 10 (3.55%) Change Management
7 9 (3.19%) Wealth Management
8 8 (2.84%) Document Management
8 8 (2.84%) Service Delivery
9 7 (2.48%) Business Analysis
9 7 (2.48%) ITIL V3
10 5 (1.77%) Continuous Improvement
10 5 (1.77%) ERP
10 5 (1.77%) IT Strategy
11 4 (1.42%) Data Security
11 4 (1.42%) Project Management
11 4 (1.42%) Root Cause Analysis
12 3 (1.06%) Kalman Filter
Programming Languages
1 29 (10.28%) SQL
2 6 (2.13%) PowerShell
3 3 (1.06%) C
4 2 (0.71%) VB
Qualifications
1 25 (8.87%) Degree
2 14 (4.96%) MCP
3 12 (4.26%) Microsoft Certification
4 11 (3.90%) CCNA
4 11 (3.90%) Cisco Certification
5 6 (2.13%) ITIL Certification
6 5 (1.77%) MCSE
7 3 (1.06%) A+ Certification
7 3 (1.06%) MCITP
7 3 (1.06%) MCSA
8 2 (0.71%) DBS Check
9 1 (0.35%) ITIL Foundation Certificate
9 1 (0.35%) MCDST
9 1 (0.35%) MCTS
9 1 (0.35%) SC Cleared
9 1 (0.35%) Security Cleared
9 1 (0.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 28 (9.93%) SLA
2 6 (2.13%) QA
System Software
1 193 (68.44%) Active Directory
2 19 (6.74%) VMware Infrastructure
3 16 (5.67%) XenApp
4 4 (1.42%) Hyper-V
5 3 (1.06%) VMware ESXi
5 3 (1.06%) vSphere
6 2 (0.71%) Terminal Services
6 2 (0.71%) XenDesktop
7 1 (0.35%) Terminal Server
7 1 (0.35%) Virtual Desktop
7 1 (0.35%) VMware Workstation
Systems Management
1 22 (7.80%) SCCM
2 7 (2.48%) Backup Exec
3 4 (1.42%) Norton AntiVirus
4 3 (1.06%) Jamf Pro
4 3 (1.06%) Nagios
4 3 (1.06%) ServiceCenter
5 1 (0.35%) DameWare
5 1 (0.35%) McAfee ePO
5 1 (0.35%) WSUS
Vendors
1 99 (35.11%) Microsoft
2 48 (17.02%) Citrix
3 30 (10.64%) VMware
4 27 (9.57%) Cisco
5 21 (7.45%) iManage
6 14 (4.96%) Apple
7 13 (4.61%) Avaya
8 9 (3.19%) Lotus
9 6 (2.13%) Google
10 5 (1.77%) HP
10 5 (1.77%) Sophos
10 5 (1.77%) Symantec
11 4 (1.42%) Adobe
11 4 (1.42%) Dell
11 4 (1.42%) Juniper
11 4 (1.42%) Red Hat
11 4 (1.42%) SAP
12 3 (1.06%) Bloomberg
12 3 (1.06%) Intel Security
12 3 (1.06%) Reuters
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