Period
to 20 April 2018

The median annual salary for a 1st/2nd Line Support Analyst was £25,000 in advertised job vacancies during the 6 months to 20 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Analyst
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 977 882 967
Rank change year-on-year -95 +85 -66
Permanent jobs requiring a 1st/2nd Line Support Analyst 226 290 322
As % of all permanent IT jobs advertised in the UK 0.13% 0.17% 0.16%
As % of the Job Titles category 0.13% 0.17% 0.16%
Number of salaries quoted 218 260 288
UK median annual salary £25,000 £26,000 £25,000
Median salary % change year-on-year -3.85% +4.00% -
10th Percentile £19,000 £21,000 £20,250
90th Percentile £33,750 £34,500 £33,000
UK excluding London median annual salary £23,000 £24,000 £24,000
% change year-on-year -4.17% - +6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171,222 166,598 197,717
% of permanent IT jobs with a recognized job title 96.46% 96.55% 96.61%
Number of salaries quoted 140,041 138,371 165,893
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

1st/2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support Analyst.

Salary trend for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support Analyst over the 6 months to 20 April 2018.

Salary histogram for 1st/2nd Line Support Analyst in the UK

1st/2nd Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -72 215 £25,000 -3.85% 23
UK excluding London -34 122 £23,000 -4.17% 11
London -68 96 £30,000 -1.64% 12
South East +1 53 £25,000 +1.01% 6
East of England +20 25 £23,250 +1.09% 3
South West -1 23 £22,000 -9.28% 1
Midlands -2 11 £25,000 +11.11%
West Midlands -2 10 £25,000 +13.64%
North of England -45 8 £22,500 +2.27% 1
North West -14 5 £24,750 +12.50%
Yorkshire -17 3 £22,500 +2.27% 1
Scotland -40 2 £28,000 +12.00%
Wales +3 1 £19,500 -13.33%
East Midlands -5 1 £20,500 -8.89%

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 April 2018, 1st/2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support Analyst in the job title.

1 173 (76.55%) Windows
2 137 (60.62%) Microsoft
3 112 (49.56%) Microsoft Office
4 98 (43.36%) Active Directory
5 76 (33.63%) Windows Server
6 71 (31.42%) Windows 7
7 58 (25.66%) ITIL
8 57 (25.22%) Problem-Solving
9 41 (18.14%) SQL
10 39 (17.26%) Office 365
11 38 (16.81%) Finance
12 35 (15.49%) MS Exchange
13 33 (14.60%) SLA
14 32 (14.16%) Windows 10
15 30 (13.27%) Citrix
16 29 (12.83%) Law
17 28 (12.39%) Apple iOS
18 27 (11.95%) IIS
19 26 (11.50%) Microsoft Certification
20 25 (11.06%) SCCM
21 24 (10.62%) Legal
22 23 (10.18%) Blackberry
22 23 (10.18%) Exchange Server 2010
23 22 (9.73%) TCP/IP
23 22 (9.73%) VMware
24 20 (8.85%) LAN
24 20 (8.85%) WAN
25 19 (8.41%) Windows Server 2012
26 18 (7.96%) Windows Server 2008
26 18 (7.96%) Incident Management

1st/2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (15.49%) MS Exchange
2 27 (11.95%) IIS
3 23 (10.18%) Exchange Server 2010
4 13 (5.75%) Blackberry Enterprise Server
5 11 (4.87%) Skype for Business
6 9 (3.98%) SharePoint
7 8 (3.54%) Exchange Server 2013
8 3 (1.33%) Exchange Server 2007
8 3 (1.33%) SharePoint 2010
8 3 (1.33%) SharePoint 2013
9 1 (0.44%) Site Server
Applications
1 112 (49.56%) Microsoft Office
2 2 (0.88%) Microsoft Excel
3 1 (0.44%) Adobe Creative Suite
3 1 (0.44%) AutoCAD
Business Applications
1 2 (0.88%) Carpe Diem
2 1 (0.44%) Dynamics NAV
2 1 (0.44%) Elite 3E
2 1 (0.44%) Remedy ITSM
2 1 (0.44%) Visualfiles
Cloud Services
1 39 (17.26%) Office 365
2 10 (4.42%) Microsoft Azure
3 3 (1.33%) Mimecast
3 3 (1.33%) OneDrive
3 3 (1.33%) SaaS
4 1 (0.44%) G Suite
Communications & Networking
1 22 (9.73%) TCP/IP
2 20 (8.85%) LAN
2 20 (8.85%) WAN
3 17 (7.52%) DNS
3 17 (7.52%) VPN
3 17 (7.52%) Wi-Fi
4 15 (6.64%) DHCP
5 12 (5.31%) VoIP
6 10 (4.42%) Skype
7 9 (3.98%) Internet
8 6 (2.65%) DSL
9 4 (1.77%) Firewall
9 4 (1.77%) Remote Desktop
10 3 (1.33%) IP Telephony
11 2 (0.88%) Bluetooth
11 2 (0.88%) Cisco IPT
12 1 (0.44%) 4G
12 1 (0.44%) Ethernet
12 1 (0.44%) Network Security
12 1 (0.44%) PBX
Database & Business Intelligence
1 3 (1.33%) SQL Server
2 2 (0.88%) Blockchain
3 1 (0.44%) SQL Server 2008
3 1 (0.44%) SQL Server 2012
3 1 (0.44%) SQL Server 2016
General
1 38 (16.81%) Finance
2 29 (12.83%) Law
3 24 (10.62%) Legal
4 8 (3.54%) Retail
5 7 (3.10%) Banking
6 6 (2.65%) Manufacturing
7 3 (1.33%) Back Office
8 2 (0.88%) Advertising
8 2 (0.88%) Financial Institution
9 1 (0.44%) Games
Libraries, Frameworks & Software Standards
1 5 (2.21%) .NET
2 1 (0.44%) ASP.NET
2 1 (0.44%) HTML
2 1 (0.44%) Web Services
2 1 (0.44%) XML
Miscellaneous
1 23 (10.18%) Blackberry
2 16 (7.08%) iPhone
3 12 (5.31%) Analytical Skills
4 10 (4.42%) iPad
4 10 (4.42%) Mobile App
5 5 (2.21%) Computer Science
6 4 (1.77%) Driving Licence
6 4 (1.77%) Management Information System
7 3 (1.33%) Self-Motivation
7 3 (1.33%) Smartphone
8 2 (0.88%) CCTV
8 2 (0.88%) Data Centre
8 2 (0.88%) Derivative
8 2 (0.88%) FMCG
9 1 (0.44%) Apple TV
9 1 (0.44%) Enterprise Software
9 1 (0.44%) EPoS
9 1 (0.44%) User Experience
9 1 (0.44%) Video Conferencing
Operating Systems
1 173 (76.55%) Windows
2 76 (33.63%) Windows Server
3 71 (31.42%) Windows 7
4 32 (14.16%) Windows 10
5 28 (12.39%) Apple iOS
6 19 (8.41%) Windows Server 2012
7 18 (7.96%) Windows Server 2008
8 14 (6.19%) Linux
9 10 (4.42%) Windows 8
10 7 (3.10%) Mac OS
11 6 (2.65%) Android
11 6 (2.65%) Unix
12 5 (2.21%) Windows Server 2003
13 4 (1.77%) Windows Vista
14 3 (1.33%) Windows Mobile
14 3 (1.33%) Windows XP
15 1 (0.44%) Mac OS X
Processes & Methodologies
1 58 (25.66%) ITIL
2 57 (25.22%) Problem-Solving
3 18 (7.96%) Incident Management
4 8 (3.54%) Problem Management
4 8 (3.54%) Service Management
4 8 (3.54%) Supplier Management
5 6 (2.65%) CRM
5 6 (2.65%) Proactive Management
6 5 (2.21%) Customer-Centricity
7 4 (1.77%) Asset Management
7 4 (1.77%) ITSM
7 4 (1.77%) Root Cause Analysis
8 3 (1.33%) Customer-Centric Approach
8 3 (1.33%) ITIL V3
8 3 (1.33%) Mathematics
8 3 (1.33%) Proactive Monitoring
8 3 (1.33%) Wealth Management
9 2 (0.88%) Case Management
9 2 (0.88%) Email Filtering
9 2 (0.88%) Security Monitoring
Programming Languages
1 41 (18.14%) SQL
2 5 (2.21%) C#
3 3 (1.33%) JavaScript
3 3 (1.33%) PowerShell
4 1 (0.44%) VB.NET
4 1 (0.44%) VBScript
Qualifications
1 26 (11.50%) Microsoft Certification
2 14 (6.19%) Degree
3 12 (5.31%) MCSA
4 11 (4.87%) ITIL Certification
5 9 (3.98%) MCSE
6 8 (3.54%) MCDST
7 7 (3.10%) MOS
8 5 (2.21%) CCNA
8 5 (2.21%) Cisco Certification
8 5 (2.21%) MCP
9 4 (1.77%) ITIL Foundation Certificate
10 2 (0.88%) Computer Science Degree
11 1 (0.44%) Security Cleared
11 1 (0.44%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 33 (14.60%) SLA
2 6 (2.65%) Sarbanes-Oxley
3 1 (0.44%) Data Quality
3 1 (0.44%) QA
System Software
1 98 (43.36%) Active Directory
2 11 (4.87%) VMware Infrastructure
3 7 (3.10%) Hyper-V
3 7 (3.10%) XenApp
4 5 (2.21%) vSphere
5 4 (1.77%) XenDesktop
6 3 (1.33%) VMware Workstation
7 1 (0.44%) Firmware
7 1 (0.44%) Terminal Server
7 1 (0.44%) VMware ESXi
Systems Management
1 25 (11.06%) SCCM
2 8 (3.54%) Backup Exec
2 8 (3.54%) ServiceCenter
Vendors
1 137 (60.62%) Microsoft
2 30 (13.27%) Citrix
3 22 (9.73%) VMware
4 18 (7.96%) iManage
5 14 (6.19%) Apple
6 12 (5.31%) Cisco
7 10 (4.42%) HP
8 8 (3.54%) Avaya
8 8 (3.54%) Ivanti
9 6 (2.65%) Sophos
10 5 (2.21%) SAP
11 3 (1.33%) Oracle
12 2 (0.88%) Remedy
12 2 (0.88%) Salesforce.com
12 2 (0.88%) ServiceNow
12 2 (0.88%) Veeam
12 2 (0.88%) Wyse
13 1 (0.44%) LexisNexis
13 1 (0.44%) Meraki
13 1 (0.44%) Mitel