51 to 75 of 83 Customer Service Jobs in Central London

an internationally renowned financial services business specialising in retail trading, investment products and technology. Following a period of rapid expansion, they are looking for an exceptional Head of Client Service Excellence to join their brilliant team in London. Responsibilities will include: Quickly evaluate current operations against top-tier benchmarks to uncover both short-term improvement areas and long-term … transformation opportunities Lead the shift from traditional reactive support to a forward-looking, predictive, and personalised customer service approach Implement performance indicators that encourage digital-first practices while ensuring compliance, efficiency, and high service standards You will have: Extensive experience driving customer service strategy and operations, delivering consistently high-impact results Skilled in architecting and … rolling out large-scale digital-first customer service models Demonstrated capability to elevate service standards quickly using systematic and methodical strategies For more information please get in touch with a copy of your CV. More ❯

New opportunity as a Pre-sales Specialist within an international ICT service provider. The role is to establish the company in the UK and European domestic markets through services with competitive advantages to achieve stable and continuous growth, to carry out a variety of technical pre-sales (including design and quote) and co-ordination tasks, to meet or exceed … customer requirements and to promote the success of services in line with the company's overall strategies, while reflecting customer needs. Also complete tasks which are assigned by the Managers and are part of a project or maintenance contract work, in a professional and timely manner to ensure customer satisfaction. Job description: Requirements Definition and Design: Define … Plan and handle presentations to customers, third parties, and suppliers. Attend meetings with relevant parties. Project Leadership and Coordination: Organize and lead project staff. Notify line manager of issues, customer complaints, and new business opportunities. Travel to various offices as required. Documentation and Training: Create project documentation. Provide skills transfer and training to engineers. Assist technical team in delivering More ❯

installed CCTV systems comply with relevant industry regulations and standards, such as data protection and privacy laws in compliance with the General Data Protection Regulation (GDPR). Providing exceptional customer service by offering guidance and support to clients in setting up and using CCTV systems effectively. Responding promptly to client inquiries and service requests. What we will More ❯

We are privileged to be working within a highly respected Investment Management organisation who proud themselves in focussing on client/customer relationships with the ethos being to help individuals with investment and financial planning, and provide technology to make things simple and clear. Based in the heart of the City with a modern relaxed but professional environment and … front line servicing and support to their platform clients. Liaising extensively with financial planners, paraplanners and wealth managers (intermediaries), where you will develop ongoing strong relationships built on outstanding service for all and any queries that your clients and their clients have with the platform. Taking ownership of queries; analyse, research, and provide solutions using knowledge of the systems … appropriate, and delivered at the right time, including emails, letters, and platform updates. Inputting, manipulating, and maintaining data on the platform and client relationship management systems to perform required service tasks which can include processing ISA subscriptions and payment instructions in line with HMRC and company policies. Assisting in the testing of the development of the platform including writing More ❯

support across meeting rooms and a purpose-built conference centre. This is a hands-on, client-facing role where you'll combine a passion for technology with high-end customer service to ensure seamless event delivery and day-to-day AV operations. You'll be a key part of the wider front-of-house (FOH) team, working in … a fast-paced, high-profile environment where 5-star service is expected. Key Responsibilities: Manage, coordinate, and develop a team of 5 AV Technicians, ensuring consistent, high-quality service delivery. Oversee daily AV operations including meeting room setups, video conferencing, and hybrid meeting support. Support internal and external events across the business, including high-profile events in the … on-site conference centre. Act as the primary AV point of contact for senior stakeholders, providing professional and responsive service. Assist the Regional Manager in managing service delivery and identifying continuous improvements. Liaise with third-party AV suppliers as needed for large-scale or specialist events. Maintain and monitor AV equipment to ensure operational readiness at all times. Create More ❯

Jr. Associate, Services to launch their market research career (no experience required!). Learn project management by assisting with client projects, ensuring successful delivery and exceeding expectations. Develop a customer-centric mindset and collaborate with a supportive team in our fast-paced environment. You will report directly to the Senior Director, Services - EMEA, gaining valuable mentorship. This entry-level … a quick learner eager to grow in market research! Location: Camden Town, London; in-office requirement 3 days a week Your Responsibilities: Develop and maintain an understanding of client service offerings, best practices, delivery capabilities, and technology platforms Ensure all projects you are directly responsible for meet or exceed delivery standards for being on time, in budget, and without … quality issues Oversee and lead easy to moderately complex projects with little to no supervision (project governance, progress, dependencies, communication, delivery process, project metrics, risk mitigation, etc.) for full-service and sample-only projects; ensuring customer & business expectations are met or exceeded Oversee and help manage complex projects with supervision and support from senior team members Follow established More ❯

ambition, diversity and creativity are celebrated DUTIES AND RESPONSIBILITIES This role will work across the whole of the Digital and Innovation portfolio, supporting activity across core IT and technology, customer and digital, and our Smart City ambitions to make Westminster a world class city. This will require a proactive and relentless focus on delivery. The role is an enabling … improve and meet the needs of our users, to a member of a Project team using Agile/Waterfall methodologies to deliver agreed outcomes, or a member of a service team delivering against a set of requirements. Through the way the teams will work the postholder will drive a change to the culture of the organisation as part of … industry best practice and regulatory and contractual requirements. Implement plans to minimise the risk of our end user device and application estate. Deliver a high quality, continually improving support service to all users, while maintaining adherence to relevant industry standards, security protocols and council policies. Deliver a gapless service wherever possible according to rota/schedule, including supporting More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £34k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

is a fantastic opportunity to develop and grow your career in a dynamic and supportive environment in the role of Flexible Support Technician. Main Purpose of Position To provide customer-facing BAU support across the Companys client business units and outside clients in the safe and correct preparation, implementation, and operation of all aspects of all audio-visual, video … conference, display, and presentation technologies. This position will provide cover, as necessary, for staff absences, periods of peak demand and to provide a service to clients requiring ad hoc and specialist support.Working hours are primarily between the core hours of 7:00 am 7:00 pm (Mon-Fri) based on a 40-hour week (not including an hour lunch … change at short notice, with the ability to fit easily into existing teams, adapting and picking up local working practices as required. Key Responsibilities and Duties Working within the Service Delivery team to provide support on client sites for general BAU AV support and Events support where required. To operate and support presentations, conferences, collaboration, and associated control systems. More ❯

reactive maintenance tasks. Own and manage the campus emergency lighting maintenance and testing schedules. Survey, quote, and deliver minor electrical works on-site. Support the delivery of high-quality service aligned to best practice standards and client expectations. Ensure all maintenance work is carried out in compliance with health and safety procedures and safe systems of work. Provide technical … centre environment is essential Demonstrated understanding of Health and Safety and ability to oversee others Strong technical knowledge of both electrical and mechanical systems Excellent communication skills and strong customer service mindset Able to manage subcontractors and operate a permit-to-work system Proficient with IT systems and able to work independently with minimal supervision Desirable Qualifications: IOSH More ❯

reactive maintenance tasks. Own and manage the campus emergency lighting maintenance and testing schedules. Survey, quote, and deliver minor electrical works on-site. Support the delivery of high-quality service aligned to best practice standards and client expectations. Ensure all maintenance work is carried out in compliance with health and safety procedures and safe systems of work. Provide technical … centre environment is essential Demonstrated understanding of Health and Safety and ability to oversee others Strong technical knowledge of both electrical and mechanical systems Excellent communication skills and strong customer service mindset Able to manage subcontractors and operate a permit-to-work system Proficient with IT systems and able to work independently with minimal supervision Desirable Qualifications: IOSH More ❯

BAU role, with the ambition to widen their remit in projects and delivery. Key Responsibilities Assisting with delivery and migration of network, data centre and security solutions. Provide exceptional customer services. Contribute to knowledge centre and keep documentation up to date. Be willing to work in a vendor agnostic environment and stay up to date with the latest technologies. … Cisco, Fortinet or Palo Alto etc. Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences. Additional Requirements: Willing to travel to customer sites across the UK A valid UK driving license. Some of the customer sites are hard to get to via public transport and driving is the only option. … our client.As a recruitment agency, Lucronex operates in accordance with the Conduct of Employment Agencies and Employment Business Regulations 2003. We are committed to providing a professional and transparent service to all job seekers and employers. For further information about how we process your data and handle your application, please refer to our Privacy Policy available on our website. More ❯

across digital enhancements, testing strategy, SEO, and roadmap planning. Manage seasonal and promotional campaign delivery across the website, ensuring timely execution and brand consistency. Collaborate across teams (marketing, operations, customer service) to deliver a connected omnichannel experience. Optimise product pages and category structure to improve search visibility and non-paid revenue contribution. Work closely on the site’s … up to support organic growth. Performance Marketing Manage campaigns across Paid Search, Paid Social, Digital PR, and Affiliate channels. Own campaign performance analysis to drive improvements in ROAS and customer acquisition. Oversee CRM strategy and campaign execution in Klaviyo, ensuring automations are optimised and aligned with key trading moments. Campaign & Trade Calendar Coordination Be the central point of coordination More ❯

Inquisitive, curious and commercially astute Excited by technology and the role data can play in forging the success of organisations and industry Energetic, enthusiastic and able to deliver impeccable customer service Brilliant communication skills and the ability to quickly build rapport Excellent verbal and written skills Benefits 26k base salary + excellent uncapped commission scheme (26k-35k OTE More ❯

relationships with external assigned clients and internal stakeholders, naturally becoming a trusted partner able to influence decisions cross functionally Manage technical communications with client's technical team, project team, customer services team and senior executives. Key Skills and Experiences Solid Business Analyst experience Excellent Spanish written and verbal communication. Experience working in Debit Cards domain. Good understanding of cards More ❯

Summary of Role We are looking for a highly experienced and competent Security Systems Service Engineer. You will be servicing security systems i.e. Intruder Alarms, CCTV & Access Control Systems to the relevant industry standards, using your exceptional technical industry knowledge. Ideally you will have experience of/and or knowledge of IP based networks and security systems. What you … will be doing Planned annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. What we will need from you Experience within Electronic Security industry. Experience of IP based networks … and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer facing environment. Problem solving skills. Customer focus with ability to communicate effectively with a range of customers. Experience of/and or knowledge of IP based networks and security systems. Hold current relevant qualifications to the industry i.e. 18th edition More ❯

Field Service Engineer Central London Key Skills: EPOS, Tills, IP Networks, WIFI, Installation, Configuration, Maintenance, Testing, Fault Finding, Cable Testing The Company One of the country's largest technology providers, it supplies EPOS hardware and back-office systems, mobile apps for ordering, and web apps for engaging consumers through loyalty programmes or reservations. The Job As a Field Service … structured cable testing Planned maintenance Diagnose faults and swap out units Fault finding on computer WIFI networks Reimage PCs, data copies and system updates About You As a Field Service Engineer, you should have a good mix of the following skills and experience. Field-based customer service engineering experience Knowledge of computer hardware (PCs, IP Networks and … . Basic salary rises from £28620 to £30000 after 12 months Fully Expensed Company Van, 33 days holiday, Pension Scheme, Profit Share, Excellent Additional Benefits Job Notes: London, IT Service Engineer, IT Service Technician, Service Technician, Field Technician, Service Engineer, Field Engineer, Support Technician, Support Engineer, EPOS Engineer, EPOS Technician More ❯

Online IT Support/White Glove Service – Legal Sector We are partnering with our client as they look to recruit an experienced Onsite IT Support professional to join their London team offering a white glove service to internal clients and guests in their City of London office. They are specifically looking to professionals that have experience in a … hardware, software, applications and AV Experience in offering face to face/deskside support in a Legal environment Alongside your technical experience you must be able to evidence excellent customer service skills In addition to the salary on offer, there is also a bonus scheme, and exceptional benefits extended to their staff. Due to the nature of the More ❯

counting. Passenger information solutions include the necessary hardware and software for real time information estates, off-vehicle smart ticketing and way-finding. They are currently looking to expand their service and maintenance operations and have a vacancy for a number of Fleet Service engineers to cover various London districts, to install, maintain and repair fleet monitoring telematics and … Passenger Information Systems. £5000.00 London weighting is available if inside if the M25. Main duties: To respond to reactive service calls, returning fleet systems to a fully operational state. To carryout routine maintenances and system audits to existing systems To install/commission new systems To complete updates/reports for internal and external purposes on a daily basis … represent the company in a positive manner. Must be reliable and responsible in outlook. Must be accommodating and appreciate the importance of teamwork. Must understand the importance of good customer service. Vehicle, tools, laptop and training provided More ❯

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35 A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system. You must have: Active SC … Clearance Strong hands-on experience with D365 Customer Service Experience supporting D365 ticketing environments Solid knowledge of D365 entities - Contact, Cases, Accounts 1st and 2nd line support experience in D365 This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system. Role overview: You'll triage tickets, identify defects More ❯

third-party delivery models? This is a high-impact opportunity to join a world-class, globally recognised brand, leading strategic procurement across one of the most business-critical and customer-facing areas: outsourced contact centres and managed service providers. As Senior Procurement Manager, you'll take ownership of a significant multi-million-pound global spend across onshore, nearshore … and offshore customer operations. These third-party partnerships are central to the business’s award-winning customer experience, and you’ll play a lead role in optimising their commercial, operational, and strategic performance. Partnering with senior stakeholders across Procurement, Commercial, Customer Service, and Technology, you'll drive supplier strategy, lead major contract negotiations, and play a … agreements across global markets. Set and execute supplier strategy: selection, onboarding, governance, performance management (SRM), and transformation. Drive major negotiations, commercial terms, and risk mitigation for complex third-party service contracts. Influence and align with C-suite and senior leadership to deliver strategic outcomes across procurement and customer operations. Identify and deliver opportunities for cost optimisation, service More ❯

long-term client relationships, rooted in understanding business challenges, sector-specific pain points, and technology opportunities. Design and deliver scalable, innovative Microsoft Business Applications solutions, including Dynamics 365 (Sales, Customer Service, Customer Insights), Power Platform, and Microsoft Copilot. Provide subject matter expertise throughout the sales process, setting a high bar for technical excellence and client value. Foster … Extensive business development and pre-sales experience (typically 7+ years), ideally within a consultancy or systems integrator focused on Microsoft Business Applications. Deep understanding of Microsoft Dynamics 365 (Sales, Customer Service, Customer Insights), Power Platform, and Microsoft Copilot, with a passion for innovation and emerging technologies. Demonstrated success leading complex pre-sales engagements and managing technical sales More ❯

Troubleshoot and resolve customer technical faults across a wide range of network technologies Manage support tickets, incidents, and change requests efficiently and professionally Document customer solutions using OSS tools, Visio diagrams, and technical write-ups Work closely with 3rd line engineers and internal teams for escalations 2nd Line NOC Engineer Location: London Type: Permanent Shifts: 24/… a technically driven individual to play a key role in supporting enterprise-grade network solutions for a wide range of customers across various industries. Key Responsibilities Troubleshoot and resolve customer technical faults across a wide range of network technologies Manage support tickets, incidents, and change requests efficiently and professionally Document customer solutions using OSS tools, Visio diagrams, and … technical write-ups Work closely with 3rd line engineers and internal teams for escalations Assist the delivery team in configuring and implementing new customer projects Maintain consistent and professional communication with customers Technical Environment You'll be working within a broad and modern technical stack, including: Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless: Cisco, Meraki, Aruba Security: Palo More ❯

Job Title: Receptionist/HR Assistant Location: Moorgate, City of London (Office Based) Salary: Competitive Job Type: Full Time, Permanent Dataquest Group is a leading Managed Service Provider, including IT, Cloud, Managed Print, Telecoms Solutions and Unified Coms. Based in the heart of City of London, In the middle of multiple transportation hubs, such as Moorgate, Liverpool Street, Old … suppliers – continually monitor performance against agreed SLAs/expected standards, proactively follow up with our account contacts if issues are identified and work to resolve; Health & Safety – support the Service & Operations Director & HR Manager with Health & Safety at Dataquest; Lead with Health & Safety testing e.g. PAT testing, arranging fire drills, emergency lights tests, and arranging annual fire extinguisher service … and professional approach. You’ll have: Excellent communication skills, both written and verbal, and the ability to communicate with people at all levels Great organisational and administrative skills Outstanding customer-service in person and via telephone Health and Safety knowledge and understanding would be desirable Prioritising and time-management skills Ability to work in a fast-paced, high More ❯

and communication skills on the phone and in person Ability to be self-motivated and engaged with the team Ability to quickly build rapport with clients and deliver exceptional customer service Must be well groomed and well presented at all times Technical Skills: Computer literate (Word and Excel) training is provided Language skills an advantage but not essential More ❯