16 of 16 Customer Engagement Jobs in the City of London

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention and lifecycle … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business areas ...

transformation? This is a rare opportunity for a senior communications leader to take true ownership of a Digital Engineering Services and Solutions function's engagement and communications strategy - and build it from the ground up. You'll sit at the heart of a major technology transformation, working directly with … drive change adoption, and build a department's brand and identity from scratch. This is a permanent, business-critical role, not a project-based engagement - ideal for someone looking to build something lasting rather than move between transformation projects. If you're a confident self-starter who thrives ...

plus 15% clearance bonus Must be willing to be full-time on-site in Central London Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance … you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning ...

focus on growing their business. To support its continued growth, WWG is delivering a strategic transformation programme to unify its Microsoft Dynamics 365 Customer Engagement (D365 CE) capability across Sales and Customer Service alongside its custom build client/worker portal. This is a hybrid Product Owner … Minimum 10 years experience as a Business Analyst and/or Product Owner, with at least 7 years focused specifically on Microsoft Dynamics 365 Customer Engagement implementations. Demonstrable experience acting as Product Owner, or performing Product Ownership responsibilities, on D365 CE delivery programmes, including backlog ownership, roadmap communication ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration ...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) | Outside IR35 | £450-475 per day | Fully Remote | 6 Months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial … month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service/contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice). Strong ...

within critical infrastructure. Deep knowledge on security architecture, with hands-on experience designing and integrating multi-layered security solutions across diverse technology stacks. Strategic customer engagement mindset with a proactive approach to anticipating security needs, influencing stakeholders, and driving continuous improvement in service delivery. Recognized as a strategic ...

industry-leading software for creating, managing, and delivering engaging digital content across multiple channels. The Opportunity The company is experiencing significant growth within the customer experience technology market and is looking for an experienced Enterprise Account Executive to help drive strategic expansion. This role requires a proven enterprise sales … professional with a track record of securing complex, high-value opportunities while collaborating across solution consulting, digital strategy, product specialists, industry experts, marketing, and customer success teams. Key Responsibilities Manage a portfolio of large, strategic enterprise accounts. Build strong client relationships, maximise value from existing investments, and identify opportunities ...

Technology Sourcing Assistant Director reports into a Technology Sourcing Leader within the Technology Sourcing team and is responsible for sourcing strategy and execution, customer engagement and experience, and vendor management in line with the Global Procurement Policy and processes. The role of the Technology Sourcing Assistant Director ...

product consistencyTranslate global product frameworks into executable regional engineering standards, reflecting local regulatory, environmental, and power constraintsEnsure engineering decisions support long-term asset performance, customer requirements, and commercial outcomesAct as the senior engineering authority within EMEA leadership discussions and strategic decision-makingTechnical Authority and Engineering GovernanceServe as the final … risks arising from design inconsistency or uncontrolled changeStakeholder EngagementAct as the senior engineering interface with internal and external stakeholdersProvide CTO approved technical support to:Customer Solutions EngineeringSalesDevelopmentProductDesign ManagementProcurementEnergyDeliveryOperationsSupport customer engagement, technical reviews, and strategic discussions where engineering credibility is requiredEnsure alignment between engineering decisions and broader business ...

responsibility for a multi-million-pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product-led innovation, and expansion into adjacent markets. A key part of this role will be embedding a commercially focused mindset across … full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets. Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross-sell/upsell, and expansion into new customer segments, geographies, and adjacent markets, including ...

plus 15% clearance bonus Must be willing to be full-time on-site in Central London Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance ...

integrations across the ServiceNow platform. This role is critical to enabling seamless communication between ServiceNow and key ecosystem platforms, with a strong focus on customer engagement, workflow automation, and operational resilience. The successful candidate will be delivering integrations across the listed below, however you don't have ...

roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world … solutions. In this role, you will be pivotal in driving revenue growth, encouraging enduring client relationships and applying innovative process intelligence technology to redefine customer engagement.About ApromoreApromore is a global leader in AI-driven process intelligence technology. Now part of Salesforce, Apromore provides organizations with an "Intelligent Process Twin ...

customers, Sales, Product and Engineering teams to help organisations understand, evaluate and deploy innovative communications solutions. Acting as a trusted technical advisor throughout the customer journey, you will support demonstrations, workshops, solution design activities and customer engagements, both in the UK and internationally. This role is ideal … somebody who enjoys combining technical expertise with customer interaction and wants exposure to innovative technologies, international projects and a growing global customer base. ________________________________________ About You We're looking for somebody who enjoys working with people just as much as technology. You'll be comfortable understanding customer challenges ...

Doing As a senior member of the engineering team, you'll: Design and optimise CI/CD pipelines for Dynamics 365 Customer Engagement. Build and manage Azure DevOps repositories, branching strategies and release processes. Develop secure, scalable integrations between Dynamics 365, ERP platforms, SQL databases and external systems. Automate … with deep Microsoft platform experience. You'll ideally bring: Experience within Azure DevOps and CI/CD engineering environments. Strong knowledge of Dynamics 365 Customer Engagement. Hands-on experience with Azure Integration Services including Logic Apps, Service Bus, API Management and Azure Functions. Development experience using C#, .NET ...