26 to 46 of 46 Service Delivery Jobs in the City of London

Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service Desk is the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a … office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong technical expertise, and a service-first mindset. An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle … across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide More ❯

stakeholders. Creation of adaptable/horizon-based roadmaps for technology components. Previous experience in a team leadership role, managing a team of 4+ people Having experience of ITIL based service delivery principles Working with an organisation to deliver on their requirements - you'll need to understand clearly what your customers are trying to achieve More ❯

churn risk, profitability and wider performance indicators through robust reporting and reviews. Optimise operational processes to balance growth with cost-to-serve efficiency. Drive P&L management, aligning revenue delivery with operational scalability. Cross-Functional Impact Partner with Product, Sales, and Compliance to shape roadmap priorities, operational processes, and risk frameworks. Ensure smooth integrations, onboarding, and ongoing service delivery across all partners and merchants. Represent the function at the executive table and externally with key clients, partners, and investors. Team Leadership & Development Build, coach, and inspire a high-performing Operations team covering the full merchant and partner lifecycle. Hire and onboard exceptional talent and ensure a robust onboarding process is in place to up-level staff More ❯

churn risk, profitability and wider performance indicators through robust reporting and reviews. Optimise operational processes to balance growth with cost-to-serve efficiency. Drive P&L management, aligning revenue delivery with operational scalability. Cross-Functional Impact Partner with Product, Sales, and Compliance to shape roadmap priorities, operational processes, and risk frameworks. Ensure smooth integrations, onboarding, and ongoing service delivery across all partners and merchants. Represent the function at the executive table and externally with key clients, partners, and investors. Team Leadership & Development Build, coach, and inspire a high-performing Operations team covering the full merchant and partner lifecycle. Hire and onboard exceptional talent and ensure a robust onboarding process is in place to up-level staff More ❯

monitoring market drivers and learning trends, we have combined a best of breed technology enabled platform with a modular approach, a library of re-usable digital content and a service delivery capability. Our Connected Learning curriculum is designed to deliver more than just training. A core part of our offering is to help clients make the connection between … need to have. This helps clients to realise their immediate and future strategic business aims. We are investing in our Connected Learning team so that we can grow and service more clients and are looking for passionate and talented individuals to join us on this journey. The Learning Content team design and develop a huge range of engaging, inclusive … are developed to the agreed standards and meet all legal requirements for accessibility. Take ownership of the visual identity of projects, helping to scope the solution. Work closely with Delivery Managers, Senior Instructional Designers and Learning Services leadership to scope the development of solutions. Works with the management team to build capability and capacity across the team. Contribute on More ❯

monitoring market drivers and learning trends, we have combined a best of breed technology enabled platform with a modular approach, a library of re-usable digital content and a service delivery capability. Our Connected Learning curriculum is designed to deliver more than just training. A core part of our offering is to help clients make the connection between … need to have. This helps clients to realise their immediate and future strategic business aims. We are investing in our Connected Learning team so that we can grow and service more clients and are looking for passionate and talented individuals to join us on this journey. The Learning Content team design and develop a huge range of engaging, inclusive … are developed to the agreed standards and meet all legal requirements for accessibility. Take ownership of the visual identity of projects, helping to scope the solution. Work closely with Delivery Managers, Senior Instructional Designers and Learning Services leadership to scope the development of solutions. Works with the management team to build capability and capacity across the team. Contribute on More ❯

programme by leading procurement and contractual negotiations for technology and IT operations services. This is a hands-on role focused on securing robust, commercially sound agreements that enable effective service delivery and protect organisational interests. Role Overview You’ll manage the full contract lifecycle, from RFP support through to supplier selection and contract signature to ensuring all legal … commercial, and operational requirements are met. Working closely with transition leadership, you’ll align contractual commitments with delivery expectations and embed commercial risk management throughout. Key Responsibilities Lead the end-to-end contracting process for a major outsourcing initiative. Support supplier evaluation and down-selection, ensuring comprehensive coverage of requirements. Negotiate key terms, service levels, and commercial conditions. … Align contracts with transition plans and operational delivery needs. Embed commercial risk management into all supplier engagements. Contribute to long-term outsourcing and vendor management capability building. Your Experience Extensive experience negotiating and managing outsourcing contracts in IT and technology operations. Proven track record supporting transitions from in-house to outsourced models or between managed service providers. Familiarity More ❯

programme by leading procurement and contractual negotiations for technology and IT operations services. This is a hands-on role focused on securing robust, commercially sound agreements that enable effective service delivery and protect organisational interests. Role Overview You’ll manage the full contract lifecycle, from RFP support through to supplier selection and contract signature to ensuring all legal … commercial, and operational requirements are met. Working closely with transition leadership, you’ll align contractual commitments with delivery expectations and embed commercial risk management throughout. Key Responsibilities Lead the end-to-end contracting process for a major outsourcing initiative. Support supplier evaluation and down-selection, ensuring comprehensive coverage of requirements. Negotiate key terms, service levels, and commercial conditions. … Align contracts with transition plans and operational delivery needs. Embed commercial risk management into all supplier engagements. Contribute to long-term outsourcing and vendor management capability building. Your Experience Extensive experience negotiating and managing outsourcing contracts in IT and technology operations. Proven track record supporting transitions from in-house to outsourced models or between managed service providers. Familiarity More ❯

Engineering Lead - London - to £65k plus package Exciting opportunity to join a Leading facilities Management Service Provider supporting one of their fastest growing clients in the global tech industry. Situated in the heart of the City of London. The successful candidate will be awarded a unique opportunity to work in one of the most technically advanced facilities in London … operation, to efficiently and reliably operate within specification while ensuring that records are maintained as required by Operational, Regulatory and Statutory practice. Identifying, Planning & scheduling of PPM in all service delivery aspects. Producing Purchase Orders, Work order numbers and requisition requirements To be familiar with CMMS systems for the use and issuing of small works and PPM requirements … or project works. To adhere to the Maintenance Management system in all engineering practices, including planned and reactive tasks, to meet and exceed the expectations of GRP, and agreed service level agreements. Undertake small installation works, repairs to Mechanical and Electrical plant and equipment Quality Arrangements. Develop and maintain, standard operating procedures (SOP) and Engineering Operational Procedures (EOP). More ❯

from discovery through to delivery. You’ll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design … accessibility standards Code low-fidelity or functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Eligible for SC Clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with the ability to explain More ❯

production, while combining client leadership with hands-on technical expertise in RelativityOne. Key Responsibilities of the eDiscovery Project Manager: Serve as the primary liaison with client representatives, owning the service delivery relationship and instilling confidence at every stage Maintain accurate and up-to-date records of project status, ensuring visibility across all active matters Ensure the highest standards … with rigorous quality checks Key requirements to apply for this eDiscovery Project Manager position: Minimum 3+ years of eDiscovery project management experience, ideally within a law firm or eDiscovery service provider Proven success managing multiple simultaneous projects in fast-paced environments Strong client relationship management skills, including the ability to anticipate client needs and adapt solutions effectively Hands-on More ❯

you will collaborate closely with stakeholders to develop and deliver innovative solutions using Oracle ERP and EPM systems. Your expertise will help optimise processes and enhance the company’s service delivery, supporting their ongoing growth and success. This role offers a fantastic opportunity to be at the forefront of technological change within a forward-thinking organisation. Proven experience More ❯

you will collaborate closely with stakeholders to develop and deliver innovative solutions using Oracle ERP and EPM systems. Your expertise will help optimise processes and enhance the company’s service delivery, supporting their ongoing growth and success. This role offers a fantastic opportunity to be at the forefront of technological change within a forward-thinking organisation. Proven experience More ❯

keeping up to date with any relevant changes to the law and the latest trends; - Carrying out client satisfaction surveys to ensure high standards are maintained; - Assisting with the service delivery of technology tools; The Person: The successful candidate will have previous experience of US corporate tax and the associated issues. Applicants will be educated to degree level More ❯

keeping up to date with any relevant changes to the law and the latest trends; - Carrying out client satisfaction surveys to ensure high standards are maintained; - Assisting with the service delivery of technology tools; The Person: The successful candidate will have previous experience of US corporate tax and the associated issues. Applicants will be educated to degree level More ❯

services. This is a contract role within a high-performing data and AI group, offering exposure to cutting-edge generative AI technologies and the opportunity to contribute to impactful service delivery innovations. Key Responsibilities: Design and deploy Python-based AI applications for internal use Conduct R&D on generative AI techniques including fine-tuning, prompt engineering, and retrieval More ❯

The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of … IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration : Liaise with other IT teams to resolve issues and manage user expectations effectively. Service Improvement … Contribute to the enhancement of support processes and identify opportunities to improve service provisions. On-Call Duties : Participate in a rotational on-call schedule, supporting out-of-hours needs as required. Ad Hoc Tasks : Undertake additional duties as needed to support business requirements. Essential Skills & Experience: Active Directory administration, user maintenance, and group configuration. Microsoft Office 365 suite and More ❯

experience with cutting-edge technologies and can grow your skills in a fast-paced, forward-thinking environment. Key Responsibilities: Act as a primary contact for desktop-related incidents and service requests, delivering timely triage, investigation, and resolution. Keep internal IT documentation and knowledge base materials up to date (minimum quarterly reviews). Manage and monitor service desk tickets … using best practice workflows, ensuring consistent service delivery. Work alongside the Lead IT Operations Administrator to spot patterns, recurring faults, and potential risks, contributing to preventative solutions. Support and maintain end-user hardware including desktops, laptops, printers, and peripherals, as well as assisting with both hardware and software lifecycle management. Coordinate with other IT teams to resolve cross-functional … technical issues and communicate updates to users. Recommend and help implement improvements to existing support processes to enhance service quality. Essential Skills & Experience: Strong knowledge of Active Directory for account and group management. Skilled with Microsoft 365 applications including Teams, SharePoint, OneDrive, and Exchange. Solid experience with Windows 10/11 and core Microsoft Office tools (Outlook, Excel, PowerPoint More ❯

Rossera is an award-winning Oracle specialist consultancy with a proven track record for world-class delivery of services and products. We have customer accounts with some of the largest global companies as well as being partners of some of the biggest names in the industry. We specialise in process automation for customers running Oracle Enterprise Resource Planning (ERP … design (Fusion or e-Business Suite). Well organised, able to multi-task and work to tight deadlines. An attention to detail and a commitment to high standards of service delivery. Strong teamwork and collaboration skills. The following skills are advantageous: Experience in one or more integration tools building integrations with Oracle ERP e.g. Oracle Integration Cloud, Oracle SOA More ❯

and supports strategic financial management through expert guidance and strong operational leadership. Key Responsibilities Leadership & Business Partnering Build strong working relationships across departments. Promote a culture of customer-focused service delivery. Work collaboratively with Finance Business Partners and the Head of Financial Planning. Financial Accounting & Audit Lead the annual audit process and prepare financial statements in line with UK … Operations Lead the Financial Services Unit (Revenue and Payments Units). Ensure accurate processing of invoices, tuition fees, staff/student expenses, and supplier payments. Implement KPIs to monitor service efficiency. Research Finance Oversee post-award research funding support and compliance. Finance Systems & Processes Oversee financial systems development and accounting structures. Ensure strong reconciliation and compliance frameworks. Finance Training More ❯