1 to 25 of 58 Customer Experience Jobs in the East of England

Are you looking for a remote Customer Experience Manager - 12 Month FTC job? If so, I have a remote based Customer Experience Manager - 12 Month FTC job for a leading specialist in the design, manufacture and support of energy management display and information systems. The remote based Customer Experience Manager - 12 Month FTC will … support continued customer growth, they are seeking an individual to drive success with their clients. The ideal candidate combines strong technical knowledge and commercial acumen alongside project management credentials and the ability to inspire customers. The remote based Customer Experience Manager - 12 Month FTC will have skills/experience: Experience in managing software related deployment … projects and/or Software development. Ability to collaborate with engineering and data science teams, resolving Customer issues and experience of using JIRA, Confluence and Zendesk (or Similar customer support software) Significant experience in a customer facing project management/delivery role Demonstrable experience of working in a SaaS based business and a service More ❯

About the role Our Customer Success Managers (CSMs) play a critical role in the ongoing management of our customer relationships. As a CSM your focus will be on ensuring that our customers are wildly successful throughout their journey with Zellis. You'll work proactively with a key set of customer accounts with a focus on ensuring that … the customer is gaining their desired business outcomes. By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the Voice of the Customer to the internal organisation to ensure their needs are fed back to the … relevant teams in the spirit of continuous improvement and ensuring success. Where the customer partnership needs to be improved you'll be required to implement and deliver on success plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities and loyalty. You'll report to More ❯

Role: Customer Service Associate Location: Bedford Hours: 9am – 5pm Mon - Fri Salary: Up to £28,000 depending on experience I am currently recruiting for a customer service associate to join a growing team in Bedford. The position involves serving as the first point of contact for customer inquiries, providing prompt and professional technical and functional support … diagnosing and resolving customer issues , and maintaining customer-facing help documentation to ensure accuracy and accessibility. What’s in it for you? Hybrid working following probation (3 days in office) What will you be doing in the Customer Service associate role? Maintain high customer satisfaction scores through exceptional support delivery, achieving target response times for inquiries … and support tickets, and ensuring positive customer feedback Contribute to customer retention and revenue growth by supporting upselling initiatives and increasing product adoption rates Achieve operational excellence by meeting service level agreements, maintaining accurate documentation, demonstrating high first-time resolution rates, and continuously improving personal productivity metrics Ensure successful customer implementations and onboarding experiences with minimal delays More ❯

medical device) diagnostic test for COPD which uses the company's unique, patented, sensor technology embedded in the N-Tidal device. We are seeking a early- to mid-career customer support engineer with strong problem-solving and communication abilities to identify and resolve any technical issues our customers encounter. We are at an exciting phase in our journey as … resolution of issues through collaboration with relevant teams, escalating where appropriate, (ii) to support process and product development through proactively identifying and communicating common issues. Key Duties & Responsibilities Use customer contact channels (e.g. email, chat and phone) to interact with clients to receive, identify and resolve hardware and software issues: Ensure all issues are properly documented in accordance with … you may need to provide on-site technical support for customers Properly escalate unresolved issues to appropriate internal specialist teams Work with the quality/regulatory team to ensure customer complaints, feedback, incidents and notifiable events are handled in accordance with the company's procedures for post-market surveillance (under ISO 13485 and EU MDR). Work closely with More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

results-driven leader ready to shape the future of direct-to-consumer digital channel across Europe? This is your chance to take full ownership of performance, merchandising strategy, and customer experience for one of the world's most iconic sportswear brands. We're looking for someone who can deliver outstanding sales growth, maximise profitability, and ensure every customer … with other internationally recognised brands. We are seeking a Head of Digital Business & Merchandising to join their high-performing team. To be successful, you will have Proven senior-level experience in digital commerce with full P&L accountability, ideally within fashion, sportswear or premium consumer goods. Strong merchandising expertise, including Open-to-Buy management, range planning and stock forecasting. … other leading eCommerce platforms. This is a high-impact, high-visibility role where your expertise will directly influence growth, innovation, and brand success across multiple European markets. Required Qualifications, Experience & Skills Proven experience in a senior digital commerce role with full P&L accountability, ideally within fashion, sportswear, or consumer goods Strong merchandising expertise, including Open-to-Buy More ❯

the go-to expert for customers, helping them navigate technical challenges. Your role will include: ?? Supporting ERP Modules: Accounting, Stock, CRM, E-Commerce, BI, and Supply Chain. ?? Responding to Customer Queries: Investigate issues and provide solutions with care and professionalism. ?? Documentation: Record problems, solutions, and best practices for future reference. ?? Collaboration: Work with colleagues and customers to troubleshoot and … problem-solving with strong analytical skills. ? Initiative and the ability to work independently or in a team. ? Excellent written and verbal communication with a friendly, empathetic manner. ? Confidence managing customer experience under pressure. Qualifications & Experience ?? Experience with Accounting, ERP, or Business Management software . A degree or qualification in Computer Science, Accounting, or Business. Financial acumen … or knowledge of management reporting. Bonus skills: SQL Server/MySQL experience, including scripting & Admin Studio. Knowledge of FTP/SFTP, SSL Certificates, REST API, SOAP, Postman, SoapUI. Experience with CRM, E-Commerce, BI, Logistics, Warehouse Management, or EDI. Why Join Us? ?? ?? Private Healthcare - your well-being matters. ?? Pension Plan - with company contributions to help you plan for More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

to identify and implement operational efficiencies to ensure the M&E programme of works are completed effectively, compliantly, offer value for money solutions and achieve a high level of customer satisfaction. Due to the complex nature of the work stream, prior experience of managing M&E services, demonstrable stakeholder and contract management experience is essential. Duties include … Ensure team performance meets and exceeds KPIs. Ensure customer-focused services and positive experiences, promoting excellent customer care practices. Lead responses to residents' queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and … Head of Service when needed. Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce costs, and enhance customer experience. Promote health, safety, and wellbeing in all work aspects. Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures. Manage More ❯

primary point of contact for escalations and service reviews. Collaborate with internal teams including Infrastructure, Internal IT, Sysadmin, and Service Integration to ensure seamless service delivery and issue resolution. Customer Experience Champion a customer-first approach, ensuring all interactions are handled with empathy and professionalism. Monitor and improve CSAT scores, proactively addressing feedback and service gaps. Resource … resource requirements, including cover for planned/unplanned absences. Maintain accurate asset tracking and stock levels, leveraging tools such as build trackers. The Ideal Candidate Will Have: Essential Skills & Experience Proven experience leading a team of IT support engineers in an on-site environment. Strong understanding of ITSM tooling and processes (e.g., ServiceNow). Solid technical background in … hardware/software support, networking, and remote troubleshooting. Demonstrated ability to drive process improvements and document operational workflows. Excellent interpersonal and communication skills, with a focus on stakeholder and customer engagement. Ability to manage conflicting priorities and maintain service quality under pressure. Desirable Experience working in a managed service provider (MSP) environment. Familiarity with regulated industries or high More ❯

moments truly unforgettable. With two iconic brands, H. Samuel and Ernest Jones, were on an exciting digital transformation journey and were looking for a highly commercial, data-driven and customer-focused Head of Ecommerce Trading to lead the next chapter of our online growth story. This role can be offered on a hybrid basis from our Croxley Park office … the performance, optimisation and day-to-day running of our websites. With responsibility for delivering sales and profit growth targets, youll develop and implement strategies that drive conversion, improve customer journeys, and create seamless shopping experiences. Youll be the key connector across multiple functions from Marketing and Buying & Merchandising to Supply Chain, Operations and IT ensuring that products, promotions … Ernest Jones websites Lead the creation of budgets, forecasts and trading plans to maximise sales, conversion and AOV Drive actionable insight, KPI reporting and optimisation strategies to improve results Customer Experience Ensure websites reflect brand values through storytelling, inspirational content and exceptional shopping experiences Collaborate with Digital Marketing, SEO and Customer teams to grow traffic and customer More ❯

Support Manager - Hemel Hempstead (Hybrid) Are you a dynamic leader with a passion for outstanding customer service? Ready to take charge of a high-performing team and make a real impact? If so, this is your chance to lead, inspire, and drive excellence in a forward-thinking organisation. We're looking for an experienced Support Manager to join our … UK Customer Success Office in Hemel Hempstead. This pivotal role puts you at the heart of our customer experience, where your leadership will shape the future of service excellence. What You'll Be Doing As our Support Manager, you'll oversee daily support operations, ensuring every customer interaction is smooth, effective, and memorable. Your responsibilities will … escalations confidently and delivering swift, effective resolutions. Championing continuous improvement by identifying and implementing smarter processes. Driving the adoption of automation and AI tools to boost efficiency and enhance customer satisfaction. This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and loves delivering measurable results. What You'll Bring Proven experience More ❯

/bots), making it easier for customers and contact centre colleagues to locate and obtain the right answers, quickly and first time Experience within a Contact Centre/CX setting is desirable alongside hands-on exposure and abilities with Zendesk or another KM platform. Offered as hybrid working 2-3 days per week in East London/Essex client … volumes, and improve satisfaction. What Experience & Abilities Were Looking For Strong experience with Zendesk or similar knowledge platforms. Experience driving KM initiatives and adoption within a CX/Contact Centre environment Detailed experience delivering self-serve solutions within multi-channel customer contact settings Excellent communicator who writes clear, friendly, plain English content tailored for diverse … not essential For more information or to express interest in the Knowledge Manager position please apply as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within CX/Customer Contact Technologies ~ Resource Planning & Workforce Management and Data Analytics More ❯

Bedford 1-2 days a week on site (hybrid) Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with … or 2 days in the office and the chance to work with some of the most innovative tools in the industry. Customer Support Engineer Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues, working across customer environments. … Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience via email, phone, and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management system. Participate in an on-call More ❯

based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where … across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with … Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to £30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. More ❯

At Paragon Customer Communications , we don’t just deliver customer communications—we transform the way our clients connect with theirs. As we continue to grow and evolve, we’re looking for a Customer Solutions Developer to join our Output Development team. If you're ready to take on a role that challenges your skills, values collaboration, and … puts customer experience at the heart of everything—you might be exactly who we’re looking for. What You'll Be Doing As a Customer Solutions Developer , you'll be responsible for designing and developing transactional applications using Quadient Inspire software. Working closely with our Client Services and Project Management teams, you’ll translate business logic and … solving. You’ll need: Strong data processing skills A commitment to quality and accuracy Excellent communication skills with both internal teams and external clients Even Better If You Have Experience In : Quadient Scaler Quadient Automation JavaScript Apply now or reach out to learn more. Let's shape the future of customer communications—together. #ParagonCareers #CustomerSolutions #QuadientInspire #DeveloperJobs #JoinUs More ❯

At Paragon Customer Communications , we don’t just deliver customer communications—we transform the way our clients connect with theirs. As we continue to grow and evolve, we’re looking for a Customer Solutions Developer to join our Output Development team. If you're ready to take on a role that challenges your skills, values collaboration, and … puts customer experience at the heart of everything—you might be exactly who we’re looking for. What You'll Be Doing As a Customer Solutions Developer , you'll be responsible for designing and developing transactional applications using Quadient Inspire software. Working closely with our Client Services and Project Management teams, you’ll translate business logic and … solving. You’ll need: Strong data processing skills A commitment to quality and accuracy Excellent communication skills with both internal teams and external clients Even Better If You Have Experience In : Quadient Scaler Quadient Automation JavaScript Apply now or reach out to learn more. Let's shape the future of customer communications—together. #ParagonCareers #CustomerSolutions #QuadientInspire #DeveloperJobs #JoinUs More ❯

At Paragon Customer Communications , we don’t just deliver customer communications—we transform the way our clients connect with theirs. As we continue to grow and evolve, we’re looking for a Customer Solutions Developer to join our Output Development team. If you're ready to take on a role that challenges your skills, values collaboration, and … puts customer experience at the heart of everything—you might be exactly who we’re looking for. What You'll Be Doing As a Customer Solutions Developer , you'll be responsible for designing and developing transactional applications using Quadient Inspire software. Working closely with our Client Services and Project Management teams, you’ll translate business logic and … solving. You’ll need: Strong data processing skills A commitment to quality and accuracy Excellent communication skills with both internal teams and external clients Even Better If You Have Experience In : Quadient Scaler Quadient Automation JavaScript Apply now or reach out to learn more. Let's shape the future of customer communications—together. #ParagonCareers #CustomerSolutions #QuadientInspire #DeveloperJobs #JoinUs More ❯

Customer Support Executive Location: Office-based Job Type: Full-time Salary: From £33,000 As a Customer Support Executive, you will play a crucial role in delivering exceptional service, ensuring their users can fully leverage their products. Day-to-day of the role: Provide support via phone, email, and online chat, ensuring prompt and accurate solutions to customer … Investigate complex issues and collaborate with colleagues to resolve or escalate as needed. Assist the team in onboarding new customers, including providing phone-based training and support. Proactively gather customer feedback to identify trends and improve support resources and product usage. Maintain accurate records of customer interactions using CRM systems. Process orders and liaise with colleagues to resolve … complex queries. Contribute to and manage customer-focused projects, identifying trends in customer queries to develop efficiencies and new support materials. Required Skills & Qualifications: Proven experience in delivering outstanding customer service. Strong problem-solving and analytical skills, capable of handling complex customer requirements. Excellent verbal and written communication skills, with the ability to convey intricate More ❯

Job summary Team members must have service desk experience and possess excellent communication skills and understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents … The role requires strong technical and organisational skills with the ability to multi-task prioritise, work unsupervised and make decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with providing solutions to enhance customer experience e.g. contributing to knowledge bases on various platforms and provide training and guidance to customers on the use of IT, Software, Hardware and IT/Information Governance Policies. Previous applicants need not apply. Main duties of the job Team members are expected, if required, to be able to work from any of the sites occupied by HBLICT More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.To be considered for this role, you do NOT need a technical background. Strong customer/call handling … experience is required. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve … customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to More ❯

Service Desk Analyst (Lithuanian speaking) – IT Consultancy – £17-19 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established … policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established … policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms More ❯