1 to 25 of 27 Customer Experience Jobs in the East of England

across the Managed Service to include immediate and Matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this … medium) strategic customer/user Network Operations Centre (NOC) locations as directed. You are to support, help coach, mentor and support other members of the team; providing feedback where appropriate within the team to ensure that everyone is inclusive within the team and that there is a 'One Team ...

Customer Support Manager Cambridge | Hybrid | £55,000 - £65,000 + Benefits Are you a customer support leader who thrives on building high-performing teams, improving service delivery, and creating world-class customer experiences? We're partnering with an innovative Cambridge-based technology organisation seeking a Customer … balancing strategic leadership with operational excellence, ensuring customers receive exceptional support across a range of software, data, and cloud-based products. The Opportunity As Customer Support Manager, you'll take ownership of the overall support function, leading a team of technical support specialists while working closely with senior leadership ...

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Critical Projects Implementation (CPI) team is a project management … direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge ...

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. At Amazon, we're working to be the most customer …/EPMS), responsible for the building automation systems within Amazon data centers to join our EMEA team. If you are passionate about the customer experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this ...

motivating and developing your team to consistently achieve their targets Creating a positive, high-performing culture built around accountability and teamwork Delivering an exceptional customer experience while maximising every sales opportunity Reviewing performance data, identifying areas for improvement and implementing effective action plans Managing day-to-day store … operations, including rotas, stock, compliance and visual standards Handling customer escalations professionally and finding positive solutions Recruiting, onboarding and developing new team members when required Working closely with the Franchise Owner and Regional Manager to support the continued growth of the business Setting the standard for attitude, energy, customer ...

intention is to equip you over the course of the 18-month program to reach the appropriate skill set with experience to transition into a full-time technical role based either on the remote help desk or in the field. Role Months 1 to 8: The apprentice will join … Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working ...

exciting opportunity for a CRM Analyst to join a data-driven organisation undergoing significant digital transformation. You'll play a key role in shaping customer marketing activity, using data and insights to improve campaign performance, customer engagement, and commercial outcomes. The Company They are a well-established consumer … focused organisation with a strong emphasis on innovation, data-led decision making, and customer experience. Investing heavily in digital capabilities, they are building advanced marketing and analytics functions to support continued growth. The business offers a collaborative environment where data professionals can make a visible impact and develop their ...

Customer Premises Equipment)Technical Investigation Engineer - Home Hub/Broadband My client a global telecoms provider is currently seeking a highly skilled CPE Technical Investigation Engineer to join their Home Hub In-Life team. This role is focused on the rapid investigation, replication, and diagnosis of complex customer … root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. You will be responsible for recreating real-world customer issues within laboratory environments, producing high-quality technical evidence, and driving resolution through supplier and development teams. Above all, they are looking for someone ...

Sunday 10:30 - 16:30 Turn Conversations into Sales. Bring World-Class Technology to Life. Are you passionate about technology, customer experience, and helping people find products they'll love? Do you thrive in a fast-paced retail environment where every day is different? We're looking … brand Join a supportive, energetic, and high-performing team environment Your Role As the face of the brand in-store, you'll create memorable customer experiences and help shoppers discover the latest innovations in home entertainment. You'll Be Responsible For: Driving Sales & Creating Exceptional Experiences Engaging customers ...

+ OTE (£60,000) + Car Allowance As a Sales Account Manager you will ensure regular contact with an assigned customer base, delivering exceptional customer service as well as identifying and developing new business opportunities. You will become the trusted partner for your customer base, and their … portfolio of customers. Remote review meetings, opportunity seeking and end-to-end sales process. Identify up-sell and cross-sell opportunities within the assigned customer base with a view to hitting your sales target each month. Proactively identify and develop new business opportunities. Generate and qualify new sales leads ...

support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved, proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved; proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

reliable operation of end-user technology and local IT services while supporting business continuity and a positive employee experience. The role requires a strong customer-service mindset, effective communication and problem-solving skills, and the ability to work independently while operating within Boston Scientific's global IT standards, security … policies, security standards, regulatory requirements, and approved processes, and appropriately escalate suspected security issues or incidents. • Maintain a strong focus on the employee experience by providing responsive, professional, and clear communication throughout the support process. Essential Qualifications and Experience • A relevant IT qualification, professional certification, or equivalent practical ...

Office based Monday to Friday 9am - 5pm You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations. Your responsibilities will include: Manage incoming calls and emails … signpost to relevant staff Own the customer service in the business and log all feedback, issues and resolve complaints Process technical support issues and troubleshoot internally and with OEM support functions and software Assist testing and commissioning of the CRM to replace manual processes Logging and tracking and resolving ...

Office based Monday to Friday 9am - 5pm You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations. Your responsibilities will include: Manage incoming calls and emails … signpost to relevant staff Own the customer service in the business and log all feedback, issues and resolve complaints Process technical support issues and troubleshoot internally and with OEM support functions and software Assist testing and commissioning of the CRM to replace manual processes Logging and tracking and resolving ...

GP24 – free unlimited 24/7 access to a GP Training and development opportunities My client is in urgent need of a professional with experience in forward-thinking AI-assisted Content Writing to join their SEO team. If you're passionate about improving models and excited by the future … expert in content and user journey. You will be tasked with driving new and innovative content aimed at increasing revenues earned. About you: Strong experience in digital content production Strong experience of SEO Commercially experienced in AI platforms. Ideally some experience in managing production of social content. ...

opportunities using CRM tools. Work closely with internal and external technical specialists to ensure successful solution delivery. Monitor market trends, competitor activity, and customer needs to maintain a competitive edge. Develop and nurture strong relationships with key decision-makers across target industries. Collaborate cross-functionally (Sales Support, Marketing, etc. … enhance customer experience and deliver optimal outcomes. Maintain clear visibility of all sales activities and projects using internal planning tools. Deliver accurate forecasting and track performance against targets and budgets. What you will bring: Proven experience in account management and business development, ideally within the automation, robotics ...

Sales Applications Engineer Peterborough | Office-based | Salary £48-58k (dependent on experience) Calling experienced pump and hydraulics people. Are you... ready to swap layers of sign-off for the freedom to think, question and act wishing you had the opportunity to deal with technical enquiries in more depth … needs an experienced applications engineer who enjoys working out what will genuinely fit the problem. The role This is a technically led, customer-facing role at the heart of Hydromarque. You'll talk to customers, draw out the detail behind their enquiry, select and develop the right solution ...

Graduate Customer Support Engineer Salary: £26,000 - £29,000 Location: Clacton-on-Sea, Essex Job Type: Full-time, Permanent Opportunity Overview An opportunity has arisen for a Graduate Customer Support Engineer to join an established electronics engineering business specialising in advanced switching, simulation and relay technology. This role … technical expertise. Working closely with internal engineering, product and R&D teams, you will investigate technical issues, identify solutions and help improve the overall customer experience. You will also have opportunities to deliver customer training and contribute to technical documentation. Key Responsibilities Provide technical support to customers experiencing ...

help drive a truly data-led culture across the organisation. In this senior role, you'll shape how the airport uses data to improve customer experience, enhance operational performance and support strategic decision making. You will get the opportunity to not only use your technical skills to make … reliability, championing a single source of truth and identifying opportunities for automation and process improvement. What Will Make You Successful You'll bring proven experience in senior data, analytics or insight roles, with strong numerical and problem-solving skills and the ability to turn complex data into clear, compelling ...

decision-making and drive sales opportunities. Deliver impactful training sessions to store management and colleagues, ensuring every interaction is memorable and engaging. Report on customer interactions, sales, and training sessions to provide insights and demonstrate return on investment. Attend contact centre roadshow activations and tactical pop-up activity, providing … track record of omnichannel routes to market, within the retail, online, digital or the contact centre space. You have a retail background with established experience either in store, area or territory management. You are a confident and passionate communicator delivering in person and virtual training sessions. You are comfortable ...

week in office) Employment Type: Full-Time An award-winning payments company transforming the way businesses and consumers move money. Through innovative technology, exceptional customer experiences, and a culture of continuous improvement, we are building the next generation of payment solutions. As they continue to grow, we are looking … high-performing software engineering teams, drive technical excellence, and help deliver scalable, secure, and resilient payment platforms. Must come from a .Net background with experience within either, Payments, Banking or Fintech environment with the ability to work in a fast paced environment. The Role As an Engineering Manager ...

more informed decisions. You'll be responsible for generating new business, managing the full sales cycle, delivering engaging product demonstrations, and building long-term customer relationships. You'll also support existing clients, represent the business at industry events, and contribute to the continued growth of our platform across … relationships and raising awareness of our solutions. Work collaboratively with colleagues across commercial, technical and marketing teams to support business growth and improve the customer experience. What you'll bring: Experience in business development, sales, account management or customer success. Excellent communication and relationship-building skills. ...

looking for an Ecommerce Website Specialist who will take ownership of our online store and help ensure customers have a smooth and engaging experience when shopping with us online. You'll be responsible for keeping our website up to date, making sure products are displayed correctly, improving how customers … find us online, and helping to generate more sales through digital marketing activity. This is a fantastic opportunity for someone with Shopify experience who enjoys a varied role that combines website management, digital marketing, content creation and data analysis. This is a permanent, hybrid role working 3 days ...

strong earning potential, were looking for a confident, commercially focused leader who can drive sales, develop their team and deliver a consistently strong customer experience. Youll have the autonomy to shape the stores culture, lead from the front and turn its commercial opportunities into results. Our client represents … focus on employee wellbeing, alongside ongoing training and personal development . More about the role: Take full ownership of the stores sales, operational and customer service performance. Lead from the front on the shop floor, providing tailored advice across mobile, broadband, accessories and other connected products. Coach, motivate ...