1 to 25 of 92 Customer Experience Jobs in the East of England

Business Analyst , Customer Experience and Business Trends (CXBT) Capability Team Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business Trends (CXBT) Capability team is looking for … Capability team based in Bangalore. As a Business Analyst (BA) , you will contribute to critical global services that measure Amazon's end-to-end Customer Experience. This role will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set … make investment and strategy decisions - Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives About the team Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer More ❯

Job ID: Amazon Pay (India) Private Limited Job Description Want to apply your customer research and survey design skills to build insights and shape business strategies for Amazon across different businesses? The Customer Experience Strategy organization is looking for a highly motivated, creative and curious individual to … join our Customer NPS team in Bangalore. Our vision is to make Amazon Pay as the most trusted, convenient and rewarding Payment Experience in the market. As a Program Associate, you will manage to conduct NPS across multiple product lines (e.g. Travels, bills payment, UPI, etc.). The … insights you generate will have a direct impact on how product teams can shape customer experience improvement initiatives. With a dynamic, innovative and diverse environment, this role will provide you with ample opportunities to constantly build your skill set and address new challenges while you help Amazon achieve More ❯

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. About us: We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic … levels. Leading self - understanding how to maximise own strengths and limitations to positively influence the organisation and optimise personal impact. You will always place customer needs at the heart of the software development process. Role Responsibilities: Take responsibility for our digital platform strategy, contributing towards the Technology function's … Head of Digital Delivery and Head of Software Engineering to build in the key measurement features that allow tracking and reporting of performance and customer journey flow. Build a team of high calibre Operations and Digital platform resources who help to operate and run the brand technology platforms. Manage More ❯

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team … renowned for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team … renowned for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

client is well regarded as aleading technology business, who are innovators in their industry sector. The role will involve. Providing ServiceAdministration support to the Customer Partner Team andcustomers, to ensure the very best customer experience.Responding to internal and external customer requests quickly, efficiently, and accurately in a … fast-paced environment. Having a proven ability to deliver the highest levels of customer service and customer care. The role will undertake the following Call handling and customer request management Live customer enquiry management Processing service quotations using SAP and CRM Processing service invoicing using SAP … and CRM Stock & Price check on products and parts using SAP Customer data record management and updating Ordering of consumable parts Internal support of internal employees Liaising with internal departments to achieve customer resolutions Our client wouldlike to resource candidateswith the following skills and experience Previous Customer More ❯

operating practice. Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and without impacting customer experience. Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams. Inspire front … behalf of product teams. Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools. Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative … a work environment that respects and is responsive to the needs of a diverse staff. Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics. Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer More ❯

The Alexa Customer Journeys team is seeking a Language Engineer with experience in the field of Natural Language Processing, Machine Learning, or Large Language Models, as well as expertise in handling large data sets and strong analytical skills. You will play a critical role in innovative projects by … Large Language Model for API delivery. You will work closely with engineers, scientists, and program managers to ensure we're providing the best Alexa experience for millions of our customers. As a Language Engineer, you will start by diving deep into a couple of critical projects across Alexa experiences. … Program Managers, and stakeholders in science, engineering, and product teams to understand the role data plays in developing data sets and exemplars that meet customer needs. You will analyze and automate processes for collecting and annotating LLM inputs and outputs to assess data quality and measurement. You will apply More ❯

Job Description - Audience & Product Data Analyst (15635) We have a brilliant opportunity for an Audience & Product Data Analyst to join our Customer Data team on a permanent contract, based in Luton. (Hybrid Working) This exciting role will be responsible for creating the audiences, segmentations and customer attributes required … for marketing, reporting, customer engagement across operations and service, web and app personalisation and media planning. The Customer Data team is responsible for enabling the business with the customer data and insight it needs, when it needs it. The team has access to lots of customer … to the team Significant experience working in a direct to consumer business. A good knowledge of e-commerce and customer experience (CX) is essential. Strong SQL and/or Python skills with a proven ability to analyse and develop customer data from very large data sets. More ❯

View more categories View less categories Sector Technology Role Senior Manager Contract Type Permanent Hours Full Time Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. About us: We are Allwyn UK, part of the Allwyn … maximizing employee performance. Manage stakeholder relationships at multiple levels. Maximize personal impact by understanding and leveraging your strengths and limitations. You will always place customer needs at the heart of the software development process. Role Responsibilities: Develop and execute our digital platform strategy, contributing to the Technology function's … digital insights and product team with data-led approaches to enhance features. Collaborate with senior leaders to build key measurement features for performance and customer journey tracking. Build a high-caliber Operations and Digital platform team to operate and run the brand's technology platforms. Manage online operations, including More ❯

shape the future of the company’s digital business and contribute to the company’s long-term success. Salary up to £60K, depending on experience Full Time 8:30am – 5pm Monday to Friday - Option to work two days from home after successful probation period 25 days annual leave plus … e-commerce operations. This role is pivotal to the company’s business strategy, as you will be responsible for driving online sales growth, optimising customer experiences, and expanding our digital footprint. As part of a dynamic and rapidly growing company, the E-Commerce Manager will play a critical role … enhance online visibility, improve search rankings, and drive qualified traffic to the site. To run marketing campaigns to attract more users to the website Customer Experience Management: Address and resolve order-related and customer-related technical queries, ensuring a seamless and high-quality customer experience. Data More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations … is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together … for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback More ❯

Job ID: Services LLC Are you a passionate, talented software engineer who has experience building innovative, mission-critical, high volume solutions that customers love? Are you interested in working on high profile initiatives like Amazon Ring or generative AI? Come build the future with us and make a positive … impact on our customer experience around the globe! We are now hiring software development engineers across many diverse teams at Amazon. As part of our hiring process, you will be considered for multiple software engineering job opportunities across the company. As a software development engineer on Amazon's … build CI/CD pipelines, test automation, and dashboards for monitoring health of systems. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with More ❯

Seed Warehouse, Hertford, UK Salary: up to £75,000, depending on experience. Zoocha is seeking a Lead UX Consultant within our growing cross-functional Experience Team. This is a new role within the agency, reporting directly to the Creative Director. Why we are hiring We are embarking on a … new creative, strategic and experience capabilities to complement our industry-leading Drupal design and build offering. We are looking for seasoned UX/CX and strategy practitioners to join the team and help us realise our vision and shape the future of experience design at a vibrant, growing … of analysing and interpreting data (e.g. GA4, Hotjar) and experience of conversion rate optimisation approaches and tools Significant experience creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc. Experienced creating user stories and product backlogs The ability More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful IT Support Analyst: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA …/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN More ❯

in 2024 and 2025, this organisation is standardising software solutions across its portfolio to deliver top-tier resident experiences. You will need: 4+ years' experience in implementation of residential property, student accommodation, or block management systems, including customer journey mapping Hands-on experience with CRM solution or … residential property software management platforms Background in sales and customer experience systems Strong understanding of customer journey design and best practices This is a key role where you'll drive the implementation and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll … work cross-functionally to design customer journeys, map processes, and deliver a cohesive experience across all UK care homes. Expect to partner with implementation teams, external consultants, and business stakeholders to configure solutions, deliver training, manage project timelines, and provide support post-implementation. Your remit will include quality More ❯

the Camera and Sensors team, you will support the science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, you will also work closely … along with a broader team of principle scientists, applied scientists, and software engineers across multiple global teams in the devices group. BASIC QUALIFICATIONS PhD Experience programming in Java, C++, Python or related language Experience with neural deep learning methods and machine learning Experience in building machine learning … models for business applications Experience in applied research PREFERRED QUALIFICATIONS Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy, etc. Experience in implementing Computer Vision algorithms Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is More ❯

when you bring who you are to what you do. Description: Do you love helping others? The Apple Store is dedicated to delivering a customer experience that's unlike any other. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're … dedicated to selling and delivering a customer service experience that is exceptional. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives. This role involves working on a part-time temporary contract, with availability on evenings and weekends. You … business needs, including nights, weekends, and public holidays, and reliably attend scheduled work in line with local laws and accommodations. Ability to deliver excellent customer experiences in a dynamic environment and enjoy personal interaction. Strong interest in technology, particularly Apple products, with the ability to learn new products and More ❯

The Seed Warehouse, Hertford, UK Salary: up to £50,000, depending on experience About the role Zoocha is seeking a Senior UX Designer to join our growing cross-functional Experience Team. We’re looking for someone who can help to inform the strategy and design process by driving … expected. Why we are hiring We are embarking on a phase of significant internal positive change at Zoocha, building out our creative, strategic, and experience capabilities to complement our industry-leading Drupal design and build offering. Your remit We’re looking for a real team player who’s able … paired with a strategic, consultative mindset Ability to take a project from a brief, translating problems into practical solutions Proficient at creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc You must have a strong UX process, with an More ❯

on a transformation journey that focuses on sustainability (fewer pollution incidents, green energy powered water treatment etc.), reliable infrastructure(fewer flooding incidents, leakages etc.), customer centricity (affordable bills, enhanced customer experience), social responsibility(support for vulnerable customers), and most importantly disruption from innovative competitors entering the marketplace. … UNM capabilities and best practices. Stay updated on Esri's latest GIS technologies and industry trends, providing recommendations for continuous improvements. Desirable skills and experience Business Analyst with GIS experience, including working with Esri's Utility Network Model. Technical Skills: Strong understanding of Esri ArcGIS Enterprise, ArcGIS Pro … and Esri's Utility Network Model. Industry Knowledge: Experience in utilities (electric, water, gas, or telecom) and GIS data management. Data & Integration: Familiarity with spatial databases, geospatial analysis, and integration with enterprise systems. Stakeholder Engagement: Ability to communicate effectively with GIS teams, IT developers, and business users. Problem-Solving More ❯

public and government officer facing services. Working closely with your wider company, in particular account managers and service teams, you will strive for great customer experience and uncover new opportunities to deliver cloud based SaaS projects and clear business benefits for our customers. Responsibilities Lead multiple projects or … in line with the agreed budget. Liaise proactively with clients on the progress of jobs and act as the first point of contact for customer complaints, responding efficiently to resolve issues as presented, escalating to the Head of Project Delivery as appropriate. Maintain ongoing communications with all stakeholders including … in line with the Arcus Business Management System for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders. Requirements Experience of managing software delivery projects and programmes that involve significant business change. Experience of delivering software development projects to external customers. Project management More ❯

the Camera and Sensors team you will support the science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, an Applied Scientist will also … along with a broader team of principle scientists, applied scientists and software engineers across multiple global teams in the devices group. BASIC QUALIFICATIONS - PhD - Experience programming in Java, C++, Python or related language - Experience with neural deep learning methods and machine learning - Experience in building machine learning … models for business application - Experience in applied research PREFERRED QUALIFICATIONS - Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc. - Experience in implementing Computer Vision algorithms. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is More ❯

this role, you will serve as a 3rd line resource within the NOC, responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key … Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as … of the business. As a NOC Senior engineer within CAE you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis. If you're ready to make a real impact in a dynamic, customer-focused More ❯