1 to 25 of 29 ITSM Jobs in the East of England

on-call 3rd line specialist teams available) Support end-user hardware and software issues, ensuring SLA targets are met. Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong experience with Microsoft Azure administration (working towards or certified AZ-104). Knowledge of More ❯

in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service More ❯

in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service More ❯

implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management - Strong understanding of More ❯

system/RMM tool and PSA software. Experience providing support via remote tools. Experience handling technical service tickets. Professional IT certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support Business. Produce and keep up to date documentation on clients systems Company benefits More ❯

Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. More ❯

system updates and patches, using SCCM/Intune/WS1 The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now too ling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload . Leverage your technical expertise and collaborate More ❯

deskside and remote support across Windows, Mac, iOS, and Android devices. Diagnose and resolve hardware, software, and application issues. Log, track, and manage incidents, problems, and changes in the ITSM system. Identify recurring issues and implement long-term solutions. Manage user lifecycle processes (Starter, Mover, Leaver), including account setup and access. Patch and update devices to meet security and compliance More ❯

ambitious goals, prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries) and/or Intel platforms, along with a solid understanding of ITSM/ITIL practices Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams Data-Driven Decision Making: Skilled in analyzing More ❯

and proactively respond to alerts and tickets (Level 1 support) Own and resolve incidents and service requests, escalating when needed Keep stakeholders informed and systems up to date via ITSM tools like ServiceNow Work closely with various technical teams to ensure service quality and continuity Support projects and handle out-of-hours responsibilities like performance updates and technical checks Rotate More ❯

out Configuration Software builds and repairs on various customer devices. Work includes Software builds, Software updates, Repairs, preparing kit to be to ship to various customers. Completing tasks on ITSM,SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams. The right candidate will have experience in Configuration Software builds problem solving and More ❯

are also developing NIST-compliant risk assessment methodology and tooling that is raising our quality and customer confidence, you will be part of these developments. The role in P-ITSM and likely other projects later will be responsible to the cyber lead for project outcomes and to help with career planning and personal development for junior members of the team. More ❯

logistics and administration of warranty claims, requiring high levels of accuracy and strong administration skills. Key responsibilities include: Processing components and devices using key systems like SAP, ServiceNow, and ITSM . Checking and claiming warranties from vendor web portals (e.g., raising RMAs), ensuring awareness of financial implications and timeframes. Tracking and maintaining accuracy of serial numbers and assets throughout the More ❯

developing the ServiceNow platform Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc) ServiceNow Certified System Administrator accreditation required, and having CIS-CSM/CIS-ITSM, ITIL v4 Foundation would be advantageous More ❯

you will be a great team player, have excellent communication skills and be able to focus on serial number/asset tracking. Processing components and devices on SAP, ServiceNow, ITSM accordingly updating SAP Raising RMA's whilst being aware of any financial implications regarding timeframes etc. Despatching all vendors warranty parts back to them Managing all queries within SLA (error More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards More ❯

practices Report progress to stakeholders, providing regular updates and dashboard development Lead a team of ServiceNow developers, analysts and admin support Ensure high-quality, scalable and secure solutions across ITSM, ITOM, HRSD, CSM and other modules Promote adoption of ServiceNow and look for ways to continuously develop and improve the integration and automation Professional qualifications We are looking for someone More ❯

2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver high-quality service Monitor alerts, raise calls, and manage operational tools More ❯

2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver high-quality service Monitor alerts, raise calls, and manage operational tools More ❯

2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver high-quality service Monitor alerts, raise calls, and manage operational tools More ❯

device compliance and endpoint security Maintain and optimise virtual server environments (Hyper-V) and backups Support onboarding and offboarding processes, including device builds and user setup Work with the ITSM tool (ServiceNow or equivalent) to manage escalations and workflows Drive process and system improvements with a focus on security, automation and service quality Maintain IT documentation, knowledge articles, and change … AD, and Teams Demonstrated experience leading technical change and systems improvement projects Comfortable working across the full IT lifecycle – design, delivery, support and optimisation Familiarity with ServiceNow or other ITSM platforms Good understanding of networking fundamentals – DNS, DHCP, VPN, VLANs, Firewalls Scripting experience (PowerShell, Bash or Python) Hyper-V or equivalent virtualisation experience Excellent communication and problem-solving skills Proactive More ❯

lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. You … solutions. Solution Architects & Security: to influence technical design from a service operations perspective. Programme Manager & Scrum Master: to align service readiness with delivery milestones. Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service More ❯

for the M365 tenant migration and Windows 11 upgrade. Engage with programme, technical, and operations teams to ensure new/changed services are fully documented, supportable, and aligned to ITSM best practices. Conduct impact assessments and readiness reviews across technical, process, and people dimensions. Develop and maintain Service Design Packages and Service Transition plans. Facilitate workshops with Service Owners, Architects … transition for Windows 10-11 upgrades. Deep understanding of ITIL (v3/v4) practices, particularly Service Design, Service Transition, and Continual Service Improvement. Experience integrating new services into existing ITSM toolsets (ServiceNow, Remedy, or equivalent). Excellent stakeholder engagement and communication skills, bridging technical and operational teams. Experience delivering in M&A or complex migration environments. Disclaimer: This vacancy is More ❯