1 to 25 of 45 ITSM Jobs in the East of England

device deployment processes. Escalate complex technical issues to 2nd and 3rd line support teams when appropriate. Maintain accurate records and documentation within the IT Service Management system. Assist with hardware builds, software installations, and routine maintenance activities. Contribute to continuous improvement initiatives and knowledge base development. Follow IT security policies ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations and reporting ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling)Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalentTrack record of building metrics-driven support operations and reporting outcomes ...

issues (off-the-shelf and bespoke). Excellent customer service and communication skills, with the ability to manage expectations diplomatically. Experience using an IT service management tool (e.g. ServiceNow). Ability to prioritise workload, solve problems effectively and work flexibly as part of a team. Full UK driving licence ...

software issues (off-the-shelf and bespoke).Excellent customer service and communication skills, with the ability to manage expectations diplomatically.Experience using an IT service management tool (e.g. ServiceNow).Ability to prioritise workload, solve problems effectively and work flexibly as part of a team.Full UK driving licence and own transport ...

clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues into simple ...

clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues into simple ...

support, infrastructure management, vendor coordination, and desktop support. Technical Proficiency: Strong working knowledge of Windows OS, Active Directory, mobile device management, hardware repair, and ITSM ticketing tools (e.g., ServiceNow). Project & Analytical Skills: Hands-on experience in data analysis, continuous improvement methodologies, and project management. Security Clearance: Active ...

working collaboratively with cross-functional teams, demonstrating strong facilitation and stakeholder management skills. Understanding of architectural frameworks, modelling tools (e.g. UML, ArchiMate), and IT service management best practices (e.g. ITIL). Desirable Exposure to a broad range of technologies, platforms, and enterprise environments. Understanding of emerging technology trends and their ...

working collaboratively with cross-functional teams, demonstrating strong facilitation and stakeholder management skills. Understanding of architectural frameworks, modelling tools (e.g. UML, ArchiMate ), and IT service management best practices (e.g. ITIL ). Desirable: Exposure to a broad range of technologies, platforms, and enterprise environments . Understanding of emerging technology trends ...

desktops, laptops, applications and associated equipment. ·Build, install, configure, upgrade and maintain IT equipment and software. ·Manage incidents and service requests within the IT service management system. ·Support Active Directory, Windows devices, Microsoft 365, Citrix and endpoint security tooling. ·Carry out site visits across Norfolk and Suffolk for hardware rollouts ...

suggest improvements to prevent future incidents. Previous experience in a 1st line IT support or service desk role. Experience using ServiceNow or a similar ITSM tool for incident and request management. Basic understanding of SaaS applications, system access, and user account management. Ability to work effectively in a fast-paced ...

understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

designing and supporting enterprise application architectures across application, database, and infrastructure layers.Knowledge of platform configuration management, system integration, and environment management.Experience supporting enterprise IT service management frameworks (incident, problem, change).Familiarity with technical governance, change management processes, and architecture documentation.Experience working in Agile delivery environments.This is not an exhaustive list ...

designing and supporting enterprise application architectures across application, database, and infrastructure layers.Knowledge of platform configuration management, system integration, and environment management.Experience supporting enterprise IT service management frameworks (incident, problem, change).Familiarity with technical governance, change management processes, and architecture documentation.Experience working in Agile delivery environments.This is not an exhaustive list ...

supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform configuration management, system integration, and environment management. Experience supporting enterprise IT service management frameworks (incident, problem, change).Familiarity with technical governance, change management processes, and architecture documentation. Experience working in Agile delivery environments. This ...

supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform configuration management, system integration, and environment management. Experience supporting enterprise IT service management frameworks (incident, problem, change).Familiarity with technical governance, change management processes, and architecture documentation. Experience working in Agile delivery environments. This ...

years +) in many of the following is essential (including regulatory requirements): Operational Resilience, Business Continuity, Third Party Risk Management, OCIR, Crisis Management, IT Service Management, IT continuity, Security, Risk Management, Supply Chain Resilience, Disaster RecoveryFamiliarity with IT service models such as COBIT and ITIL would be beneficial Experience ...

costs, and optimisation opportunities. Identify and proactively manage licensing risks , escalating material compliance or financial exposures where appropriate. Work collaboratively with Procurement, Finance, IT Service Management, Architecture, Security, and software vendors to ensure licensing decisions are commercially and operationally sound. Maintain and continuously improve process, policy, and procedural documentation relating ...

bring: A strong technical testing background with experience across system and integration testing. Good understanding of technologies such as Active Directory Forests, SQL, ITSM toolsets and software monitoring tools. Experience testing integrations between complex systems. The ability to analyse complex requirements and translate them into effective test coverage. A proactive ...

experience managing Infor ERP/Infor CloudSuite . Strong technical and functional knowledge of Infor administration, configuration and integrations. Experience with ERP governance, IT service management and change/release management. Strong stakeholder and vendor management skills. Experience within a multinational manufacturing environment , ideally aerospace or industrial manufacturing. Strong leadership ...

bring:A strong technical testing background with experience across system and integration testing.Good understanding of technologies such as Active Directory Forests, SQL, ITSM toolsets and software monitoring tools.Experience testing integrations between complex systems.The ability to analyse complex requirements and translate them into effective test coverage.A proactive, outcome‐driven approach with ...

commercial models. Experience working on the shaping of effective procurement strategies and robust commercial solutions. Expertise in technology delivery disciplines (e.g. IT strategy, IT service management, agile delivery, IT project management).At senior grades Consulting experience is essential. We know the skill-gap and 'somewhat need to tick every ...

commercial models. Experience working on the shaping of effective procurement strategies and robust commercial solutions. Expertise in technology delivery disciplines (e.g. IT strategy, IT service management, agile delivery, IT project management).At senior grades Consulting experience is essentialWe know the skill-gap and 'somewhat need to tick every ...

defense (1LoD) remediation plans.Connect to your skills and professional experience QualificationsEssential:Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controls.Ability to work independently and proactively is essential.Strong management communication, technical and remote collaboration skills are a must with the ability ...