1 to 25 of 51 ITSM Jobs in the East of England

highly desirable An understanding of GxP, GMP, GAMP 5, Annex 11 and 21 CFR Part 11 would be advantageous Strong understanding of IT service management and ITIL principles Excellent analytical and troubleshooting skills A proactive approach to problem solving and continuous improvement. Ideally you will have experience within a similar ...

business-critical applications. Manage application configuration, user access, vendor coordination and upgrade activities. Support ERP, Quality, Laboratory and Manufacturing systems where applicable. IT Service Management Manage incidents, service requests, problems and changes using ITIL principles. Maintain SLA performance and perform root cause analysis for recurring issues. Maintain IT asset ...

with specialist support teams for resolution. Adhere to customer’s Security Policies. Administration 20% Participate in team and sector meetings. Utilise the relevant ITSM tool suite to monitor progress of all incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services. You will be responsible for building and improving CMDB applications, automating data collection, integrating multiple technology sources, and delivering insightful dashboards ...

support teams for resolution Adhere to customer's and Computacenter's Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Management or a closely related discipline. Strong practical understanding of asset lifecycles, CMDB governance, data quality controls and service management processes. Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow. Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting. ...

need Ability to obtain or hold UK Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability. ...

issues (off-the-shelf and bespoke). Excellent customer service and communication skills, with the ability to manage expectations diplomatically. Experience using an IT service management tool (e.g. ServiceNow). Ability to prioritise workload, solve problems effectively and work flexibly as part of a team. Full UK driving licence ...

data integrity. Coordinate platform releases, updates, testing, supplier engagement, and continuous improvement activities. Skills and Experience Experience administering HaloP SA or a comparable PSA, ITSM, or enterprise service management platform. Strong understanding of service management processes including ticketing, SLAs, customer portals, service catalogues, assets, contracts, and knowledge management. Experience configuring ...

/11 Active Directory Microsoft 365 Desktop and laptop hardware support Printers and peripheral devices Experience logging and managing incidents through an IT Service Management system Excellent troubleshooting and problem-solving skills Strong customer-facing communication skills Experience working within an ITIL-based support environment Desirable Experience Microsoft Endpoint Configuration ...

Detailed knowledge of PLM systems and their application within a complex organisation. Experience of IT Application Lifecycle Management. Knowledge and practical experience of IT Service Management and ITIL principles. Experience managing IT suppliers and third-party service providers. A relevant degree or equivalent experience. Broad knowledge of engineering-related IT ...

Customer Success, Service Account Management, or Virtual IT Director/Virtual CTO‐style role within IT or technology services Strong understanding of IT service management concepts, including incident, problem, change, and service performance reporting Experience leading Quarterly Business Reviews (QBRs) and structured client service reviews Ability to understand, interpret ...

Technology, Data, Analytics, or a related field.Project management certification or demonstrable experience with structured delivery methodologies would be advantageous.Relevant technology, data, analytics, or IT service management certification, such as ITIL, Power BI, Microsoft Fabric, Azure, or equivalent, would be advantageous.Advanced experience as a Business Analyst within a technology services, data ...

Analytics, or a related field. Project management certification or demonstrable experience with structured delivery methodologies would be advantageous. Relevant technology, data, analytics, or IT service management certification, such as ITIL, Power BI, Microsoft Fabric, Azure, or equivalent, would be advantageous. Advanced experience as a Business Analyst within a technology services ...

under pressure and on own initiative. Flexible when needed to support a busy events business. Desirable Experience with Okta, Freshservice, NinjaRMM or similar identity, ITSM and RMM platforms. PowerShell or Microsoft Graph API scripting to automate admin tasks. Interest in using AI tools for ticket triage, documentation or knowledge search. ...

mindset with a passion for continuous improvement Ability to work across both support and project-based activities Desirable Experience Power BI Microsoft 365 technologies ITSM platforms and service management processes Business process improvement initiatives This is an excellent opportunity to join a well-established organisation undertaking a range of SharePoint ...

Strong SQL and database design experience REST API integration Data modelling Reporting and dashboard development KPI design and analytics Strong understanding of CMDB/ITSM concepts Configuration Management and Asset Management knowledge Ability to work autonomously and translate business requirements into technical solutions Highly desirable: Google AppSheet Google Apps Script ...

supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform configuration management, system integration, and environment management. Experience supporting enterprise IT service management frameworks (incident, problem, change). Familiarity with technical governance, change management processes, and architecture documentation. Experience working in Agile delivery environments. This ...

within an IT support, deployment, build or endpoint environment Experience configuring laptops, desktops and mobile devices Strong customer service and communication skills Experience using ITSM or service desk systems Experience maintaining asset records and inventories Good working knowledge of Microsoft technologies, including Office 365 Ability to prioritise workload and work ...

cause analysis and implement long-term fixes. Support critical business systems and enterprise applications. Ensure service levels are maintained across the IT estate. IT Service Management Lead activities across: Incident Management Request Management Problem Management Change Management Drive continual service improvement initiatives. Ensure governance processes and operational standards are followed. ...

with all levels of service management, the customer and Computacenter’s internal service providers Skills in the areas of IT Infrastructure Services and IT Service Management (ITIL) Basic experience in the analysis, design and optimization of process flows Ability to present performance measurably Basic knowledge of common service management tools ...

Line engineers. Your role will involve assisting high profile user community, and daily contact with customers and stakeholders utilising the IT Service Management Toolset. This post is fulltime office based. Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line ...

Security environments. Experience of Change Enablement and ownership of this practice. Membership of a recognised professional IT body, such as itSMF. Experience of ITSM toolsets ideally ManageEngine. Employment Type: Full-time, Permanent. Location: Hemel Hempstead Security Clearance Level: Must hold active DV Salary: £36,000 – £45,000. Benefits: 25 days ...

comfortable working with Microsoft 365 and everyday business technology. Experience with areas such as Azure/Entra, hardware support, networks, user administration, ITSM systems or external IT providers would be useful, but we're not looking for someone who knows absolutely everything. We're much more interested in finding someone ...

technical expertise and excellent communication skills. The ideal candidate will have: Good knowledge of ITIL processes, particularly Incident and Problem Management. Experience with ITSM tools such as ZenDesk or Service Now. Proficient knowledge of Windows 11, Office 365 Suite, iOS, Android, and various peripherals. Familiarity with meeting room technologies (e.g. ...