1 to 25 of 31 ITSM Jobs in the East of England

and web filtering software - Quest Active Roles Server and Quick Connect - Microsoft Systems Centre - Configuration Manager/Operations Manager - Microsoft Office products - Release management best practises - Use of IT Service Management tools (i.e., 'helpdesk' software for the management of changes, incidents etc.) For further information and to apply get in touch now Navartis Ltd is a specialist recruitment company supplying More ❯

in endpoint and device management tools such as Intune , SCCM , and Jamf (for macOS) . Scripting and automation ability (e.g., PowerShell ). Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira. Security awareness and experience with IAM, MFA, and endpoint protection solutions. Excellent communication skills and a collaborative, problem-solving mindset. Desirable: Certification or current study More ❯

infrastructure (VMware vSphere, Hyper-V) On-premises storage and backup solutions (eg, HPE, Pure, Dell, Veeam) Microsoft infrastructure (Windows Server, Active Directory, Group Policy) In-depth understanding of IT service management frameworks (eg, ITIL) and enterprise operational standards. Preferred Certifications VMware Certified Professional (VCP-DCV) Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL v4 Foundation or Practitioner Certifications in storage More ❯

to efficiently deliver support services. Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications Microsoft Certifications. Exposure to ITIL or other ITSM framework IND/LET More ❯

to efficiently deliver support services. · Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND/LET More ❯

professionals , fostering growth and excellence in service delivery. What We’re Looking For Proven experience managing GxP systems in a pharmaceutical or regulated manufacturing environment. Strong understanding of IT service management, compliance, and system lifecycle. Leadership experience with cross-functional teams and external vendors. Project management skills with a track record of successful system implementations. Excellent communication and stakeholder management More ❯

ie HP, Lenovo and Dell. Monday - Friday working hours 07:00 - 15:00 37.5 Hours per week Competitive salary (TBC) Main Responsibilities ? Processing components and devices on SAP, ServiceNow, ITSM accordingly ? Updating SAP accordingly ? Working with our courier partners ? Checking the warranty on all vendors web portals ? Claiming warranty from all vendors web portals (raising the RMA) whilst being aware More ❯

or equivalent level of knowledge and expertise gained through experience. CCENT qualification or equivalent knowledge of Cisco systems Desirable Pass Experience Essential Significant experience of working in an IT service management environment Skills Essential UK Driving License Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will More ❯

What youll bring: Proven experience working in a hands-on ServiceNow development role, with expertise and relevant certification; CSA (Certified System Administrator), CAD (Certified Application Developer) and CIS in ITSM, ITOM, HRSD, CSM, or other key modules. Strong knowledge of JavaScript, ServiceNow scripting (Business Rules, Client Scripts, Script Includes), Flow Designer, IntegrationHub, and REST/SOAP APIs. Experience integrating ServiceNow More ❯

to junior colleagues. What We're Looking For A good solid background in ServiceNow Development/Coding, perhaps moving up from an Admin level. Strong understanding of ITIL/ITSM processes, especially incident/problem management. Comfortable with JavaScript, XML, JSON, HTML, CSS. Organised, proactive, and confident in taking ownership of technical issues. Excellent communication skills across technical and non More ❯

Engaging with stakeholders to gather and qualify requirements—even in complex or unclear scenarios Supporting solution design, testing, deployment and documentation Leading development across multiple ServiceNow product lines (e.g. ITSM, IRM, CSM, HRSD) Supporting technical handovers, system testing, and UAT Maintaining up-to-date knowledge of platform innovations and market trends Adhering to coding standards and contributing to continual improvement More ❯

customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated More ❯

and vendor management Strong communication and interpersonal skills Excellent attention to detail and organisational ability Comfortable working with budgets and procurement systems/tools Awareness of ITIL and IT Service Management is a plus Should this position sound like the right one for you and you’re interested in finding out more, please do contact Matt at Agilis Search who More ❯

to be extended. Pay Rate: £13.30 p/h Working Hours: Monday to Friday 07:00 to 15:00 This role involves: Processing components and devices on SAP, ServiceNow, ITSM accordingly Updating SAP accordingly Working with our courier partners Checking the warranty on all vendors web portals Claiming warranty from all vendors web portals (raising the RMA) whilst being aware More ❯

enhancement of knowledge within the team by mentoring and sharing knowledge and best practices. Essential Skills Good technical background Good understanding of the technology stack: Active Directory Forests, SQL, ITSM Toolsets, Software Monitoring (e.g. SCOM) Good Integrations between the systems Critical thinking skills Proactive Quick learner Outcome driven Desirable Skills Holds ISTQB Advanced Test/Technical Test Analyst PRINCE More ❯

once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a More ❯

ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

developing the ServiceNow platform Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc) ServiceNow Certified System Administrator accreditation required, and having CIS-CSM/CIS-ITSM, ITIL v4 Foundation would be advantageous More ❯

2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver high-quality service Monitor alerts, raise calls, and manage operational tools More ❯

and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯

Title: ITSM and ServiceNow Analyst – EMEA (2-Year Fixed Term Contract) Location: Hatfield (Hybrid Working Available) Contract Type: Fixed Term (2 Years), Full-Time Are you passionate about IT Service Management and ServiceNow? Do you thrive in a collaborative, patient-focused environment? We’re looking for an experienced ITSM and ServiceNow Analyst to join my client on a 2-year … fixed-term contract. About the Role As the ITSM and ServiceNow Analyst , you will act as the primary point of contact for the support and delivery of the ServiceNow platform across the EMEA region. You’ll work closely with internal stakeholders and a third-party development partner to ensure the platform is optimized, scalable, and aligned with ITSM best practices. … matter expert for the ServiceNow platform. Ensure efficient delivery and support of ServiceNow capabilities in line with SLAs. Collaborate with internal teams and external partners to implement and enhance ITSM, ITOM, and other ServiceNow modules. Provide consultative guidance on ITSM frameworks and ServiceNow best practices. Support platform upgrades and continuous improvement initiatives. What We’re Looking For Degree qualified (desirable More ❯

aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/SharePoint Dynamics …/Business Central Freshservice ITSM You may also support the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset More ❯

such as Dynatrace (primary), Grafana, and Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflows Act as a Monitoring & Observability SME within customer delivery teams Support incident response activities and … need Strong experience deploying and managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity with cloud platforms (Azure, AWS More ❯

electric car scheme Agile working and "Dress for Your Day" policy Who They’re Looking For: A solid understanding of IT systems and infrastructure Awareness of IT Service Management (ITSM) and ITIL frameworks Strong knowledge of procurement processes and vendor management Excellent negotiation, communication, and organisational skills The ability to manage budgets and maintain accurate financial records Proficiency with procurement More ❯