ServiceNow Technical Delivery Consultant Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support ITServiceManagement systems. The ITservicemanagement system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform Patch testing and maintenance along with monitoring the Performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures. Ability to adapt quickly to dynamic team environments More ❯
ServiceNow Technical Delivery Consultant Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support ITServiceManagement systems. The ITservicemanagement system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform Patch testing and maintenance along with monitoring the Performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures. Ability to adapt quickly to dynamic team environments More ❯
will work with the wider team to support processing and claiming warranty for different vendors ie HP, Lenovo and Dell. Main Responsibilities Processing components and devices on SAP, ServiceNow, ITSM accordingly Updating SAP accordingly Working with our courier partners Checking the warranty on all vendors web portals Claiming warranty from all vendors web portals (raising the RMA) whilst being aware More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯
to be extended. Pay Rate: £13.30 p/h Working Hours: Monday to Friday 07:00 to 15:00 This role involves: Processing components and devices on SAP, ServiceNow, ITSM accordingly Updating SAP accordingly Working with our courier partners Checking the warranty on all vendors web portals Claiming warranty from all vendors web portals (raising the RMA) whilst being aware More ❯
to be extended. Pay Rate: £13.30 p/h Working Hours: Monday to Friday 07:00 to 15:00 This role involves: Processing components and devices on SAP, ServiceNow, ITSM accordingly Updating SAP accordingly Working with our courier partners Checking the warranty on all vendors web portals Claiming warranty from all vendors web portals (raising the RMA) whilst being aware More ❯
2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver high-quality service Monitor alerts, raise calls, and manage operational tools More ❯
Developer, ServiceNow IT Operations Management Community Leader, ServiceNow acclaimed IT Operations Management Expert. 3. You should be a ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, Certified Implementation Specialist ITSM, Service Provider. You should also have Micro Certification on Automated Test Framework, Performance Analytics.• Minimum 5 years relevant experience is required in the Information Technology industry. More ❯
and analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability More ❯
