26 to 32 of 32 ITSM Jobs in the East of England

knowledge management on applications/client specifics and best practices of incident management and problem management Share knowledge and mentor junior resources Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such … global team; Understand business processes and production applications to troubleshoot issues and recommend short and long-term resolutions. Ensure team follow best practices regarding ITSM standards and client data access and management; Help to drive measurable improvements in the maintenance, operational and runtime characteristics of the application software; Assess technological ...

ecosystem Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC , SecOps, Integration Services, Intelligence & AI, ITSM/DevOps etc.) Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains Develop an understanding … architecture roadmaps Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps. Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification Experience with integration ...

Technical Solution Architect Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid 3 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, youll design and deliver scalable, resilient integration … integration, automation, and SaaS industry trends to drive innovation in your solutions What Were Looking For Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains Strong track record of managing complex projects involving multiple stakeholders and dependencies Solid understanding of managed service delivery, with a focus ...

management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high-quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely … Proven experience administering Atlassian and ServiceNow products in a medium or large organisation • Strong understanding of Agile, Scrum, and Kanban methodologies • Knowledge of ITSM best practices and modern delivery frameworks • Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation • Strong stakeholder management and requirements-gathering skills • Ability ...

Dynatrace, Splunk, Grafana Cloud, Elastic, and Cribl Build telemetry pipelines, dashboards, alerting, and automation Perform root-cause analysis and performance optimisation Integrate observability with ITSM, AIOps, and event management tools Skills & Experience Strong knowledge of observability pillars: metrics, logs, traces, user experience Hands-on experience with at least two major … solution delivery Excellent stakeholder communication skills Desirable Observability/CNCF certifications Cloud and cloud-native monitoring experience (AWS, Azure, Prometheus, eBPF) Experience with ITSM and alerting integrations Key Requirements: Candidates must be SC cleared. How to Apply: If you're interested in this role, click 'apply now' to forward ...

call details are managed and maintained in the ITSM. Ensure that calls are responded to agreed Service Level Agreements. Work with the parameters of ITSM with regards to incident, problem and change management. Ensure that all changes proposed to the EHR environment are thoroughly tested before application and that … roles adhere to Role Based Access Control (RBAC) standards adopted by the Trust. Incident & Problem Management: Be responsible for working through the Application Support ITSM queue ensuring that incidents are prioritised accurately, delegated appropriately and resolutions applied within SLA. To have expert knowledge of the various SLAs associated with application ...

responsible for proactively identifying, targeting and winning new business, owning the full sales cycle. You’ll have experience selling either SAAS-based ITSM platforms or ITSM professional services. Responsibilities: Prospect, qualify and close new business opportunities across enterprise and mid-market accounts Own end to end sales cycles: outreach, discovery … senior stakeholders Collaborate with pre-sales and delivery teams to shape compelling solutions Consistently exceed revenue and activity targets Skills: Proven experience selling SAAS ITSM solutions or ITSM services Strong track record of new business sales and consistently achieving targets Excellent communication, negotiation and relationship building skills Demonstrated success ...